generalization/banking_intent_Sampled-p_05

id int32 0 10k	text stringlengths 13 433	label int64 0 76	Generalization stringclasses 1 value
3,553	There is a payment I don't recognize	34	trimmed_train
870	I tempted to get some money out of the machine earlier and it did not work.Looking now, the transaction actually shows to still be in progress. I would certainly appreciate someone look into this and let me know what's going on. I definitely do not want to be charged for money I never received.	72	trimmed_train
3,999	I have my card, when whill my PIN be available?	33	trimmed_train
5,882	is there a reason that my payment didnt go through	19	trimmed_train
8,004	Is there an option to top up with a cheque?	57	trimmed_train
144	Is a tracking number available for the card that was just sent?	23	trimmed_train
305	Where can I find your exchange rates?	4	trimmed_train
7,062	Why are you not accepting my transfer!! I've tried a couple times already now and it just keeps showing an error message	48	trimmed_train
3,135	Can I use my card for online payments?	60	trimmed_train
9,178	I want to add money to my international card, so are there any fees charged to do this?	73	trimmed_train
6,172	I'd like to delete my account.	15	trimmed_train
5,027	Why can I not get cash from the ATM?	2	trimmed_train
8,911	The app says I made a cash withdrawal that I didn't make	49	trimmed_train
8,093	Where do I go to order my card?	11	trimmed_train
7,098	I have to transfer money over to my mother, and I have tried numerous times and all that keeps happening is error messages.	48	trimmed_train
7,747	Why do I need to verify the top-up?	55	trimmed_train
6,848	I think a payment I made with a card was cancelled.	21	trimmed_train
5,151	My card payment is showing up as pending for a very long time, what's going on with that, it should be going through at some point?	20	trimmed_train
8,875	My app says I withdraw money from my account from an ATM.	49	trimmed_train
177	I got my card now, how do I make it show up in the app?	37	trimmed_train
3,672	I need to change my phone number.	31	trimmed_train
7,209	How much do I have to pay if I want to transfer money?	30	trimmed_train
5,334	What do I do to lock my phone after losing it so my account isn't accessed	38	trimmed_train
3,965	I'm not sure how to provide my identity.	27	trimmed_train
9,184	How do i activate my card	56	trimmed_train
7,548	I need to know what is going on. I'm attempting to purchase a flat and need the money to pay on my initial mortgage payment. I'm only getting an error. Can you find out what's going on and help in making the transfer?	41	trimmed_train
5,602	I was declined a transfer	43	trimmed_train
2,876	With what currencies can I add money?	14	trimmed_train
8,755	I recently transferred some cash, but the balance has not changed.	71	trimmed_train
2,316	Is there a limit for top ups?	9	trimmed_train
6,416	Looks like my card payment was duplicated after all. I went to pay at the store earlier, got declined once,second time it works. App still stays pending for one of the payments. Can you remove one of them as it's wrong and clearly was declined?	66	trimmed_train
9,002	What is the fee for accepting money from a foreign country?	76	trimmed_train
5,289	I'm currently not in possession of my phone, is it still possible to go about things normally without access to the app?	38	trimmed_train
4,824	I am unaware of what my password is.	1	trimmed_train
1,385	How do I exchange currencies using the app?	62	trimmed_train
3,782	Why is identity verification required?	29	trimmed_train
2,355	The amount of cash I received was not the full amount	0	trimmed_train
5,803	i need a refund from you because the merchant is refusing, can you do that?	51	trimmed_train
5,379	I'm interested in learning more about product refunds.	53	trimmed_train
1,808	My contactless stopped working today no matter where I try to use it. How do I get it to start working again?	42	trimmed_train
7,620	How can I transfer some money into a foreign account?	70	trimmed_train
4,470	It looks like someone besides me ordered something with my card, what should I do?	75	trimmed_train
9,249	My card needs to be activated asap	56	trimmed_train
3,203	I think my top up may have been reverted, what do I do?	58	trimmed_train
5,516	I need to have an item refunded.	53	trimmed_train
519	I changed the currency, but why is it costing more?	18	trimmed_train
9,843	What do you demand for identity verification?	3	trimmed_train
5,372	How long does it take to get a refund on something I bought?	53	trimmed_train
8,509	How can correct Top up with the app to work correctly?	8	trimmed_train
910	Are all European currencies available for holding and exchange?	6	trimmed_train
5,074	I think I am having an issue with withdraws on my card. It was declined on the way to work this morning. This hasn't happened in the past.	2	trimmed_train
8,373	I want a disposable virtual card, how do I do that?	7	trimmed_train
2,050	Can you look into why my most recent top-up is showing as pending? I thought it was supposed to be instantaneous.	67	trimmed_train
5,593	What does the decline message mean	43	trimmed_train
1,525	What is the first step that I should take after my card has been stolen?	65	trimmed_train
6,180	I hate this company! Can you delete my account?	15	trimmed_train
7,250	Why was I charged a fee for transferring money	30	trimmed_train
1,747	Where do I go to unblock my PIN?	25	trimmed_train
4,336	Why is my 'top up' not showing up in my wallet?	54	trimmed_train
2,692	What is the extra fee that was added when I used the card?	40	trimmed_train
1,266	I am unable to use my card for some reason.	74	trimmed_train
394	I'd like to know what you guys look at to decide an exchange rate	4	trimmed_train
2,119	I wanna revert a transaction i did this morning.	44	trimmed_train
6,575	How do I find out my source of funds?	26	trimmed_train
6,580	Can I see where my funds come from?	26	trimmed_train
1,925	What kind of fee is there to top-up my account?	59	trimmed_train
6,827	How come I can't find my payment?	21	trimmed_train
6,116	How much longer do I have to wait until my transaction is complete? I transferred money to another country many hours ago and the transaction is still pending.	13	trimmed_train
9,436	I didn't realize that there were any fees for withdrawing money from my account--this has never happened to me before. What exactly are the fees?	39	trimmed_train
287	What do I do if I already had a card with you guys?	37	trimmed_train
3,806	Is it really necessary to verify my Identity?	29	trimmed_train
3,550	There is a payment that is not mine in the App.	34	trimmed_train
9,039	Will there be any extra fees if I exchange currencies?	76	trimmed_train
2,041	I added money to the card but the transaction didn't go through	67	trimmed_train
5,454	My product was faulty.	53	trimmed_train
6,162	I want to get rid of the account, and delete personal information .	15	trimmed_train
7,321	Why was a fee charged to me for transferring money?	30	trimmed_train
2,724	I sent a payment but it isn't showing up in the app	16	trimmed_train
7,165	When I made a transfer I was charged extra.	30	trimmed_train
6,716	Transfers from the US how long will the wait be?	69	trimmed_train
8,484	I really need to top-up my card today urgently but my card keeps getting declined!! Can you please resolve this problem or try an alternative	8	trimmed_train
7,836	I'd like to order another card	63	trimmed_train
498	My card payment has the wrong exchange rate	18	trimmed_train
8,871	I did not get the cash that is showing up in my app.	49	trimmed_train
9,600	Do I need to order a new card before it expires?	24	trimmed_train
7,333	Can my salary be received here?	47	trimmed_train
4,439	Are there any places that I can't use the disposable cards at?	50	trimmed_train
5,191	How long does it take for my payment to process?	20	trimmed_train
9,660	What do I do if my Google pay top up isn't working?	32	trimmed_train
8,819	THere is some cash that is showing up on my app.	49	trimmed_train
1,842	Will I be charged for receiving money?	59	trimmed_train
5,680	I need my refund	51	trimmed_train
552	Why is the exchange rate on my card payment different than I expected?	18	trimmed_train
9,787	Hi! What documents can I use to verify my identity?	3	trimmed_train
1,867	Do you charge anything for topping up?	59	trimmed_train
5,021	Hi, I am unable to use my card in ATM. I had tried my card in two ATMs but both ATMs declined it. Could you please check my account?	2	trimmed_train
6,369	I was charged several times for something	66	trimmed_train
1,898	Is there a fee for topping off by transfer?	59	trimmed_train
5,210	I don't know what a pending payment is.	20	trimmed_train
7,232	I made a transfer and the receiver said they haven't actually received the right amount, but it's a bit less. Now I have to transfer more money to make up for the missing bit. Can you please alert me about this, what has been going on?	30	trimmed_train

3,553

There is a payment I don't recognize

34

trimmed_train

870

I tempted to get some money out of the machine earlier and it did not work.Looking now, the transaction actually shows to still be in progress. I would certainly appreciate someone look into this and let me know what's going on. I definitely do not want to be charged for money I never received.

72

trimmed_train

3,999

I have my card, when whill my PIN be available?

33

trimmed_train

5,882

is there a reason that my payment didnt go through

19

trimmed_train

8,004

Is there an option to top up with a cheque?

57

trimmed_train

144

Is a tracking number available for the card that was just sent?

23

trimmed_train

305

Where can I find your exchange rates?

4

trimmed_train

7,062

Why are you not accepting my transfer!! I've tried a couple times already now and it just keeps showing an error message

48

trimmed_train

3,135

Can I use my card for online payments?

60

trimmed_train

9,178

I want to add money to my international card, so are there any fees charged to do this?

73

trimmed_train

6,172

I'd like to delete my account.

15

trimmed_train

5,027

Why can I not get cash from the ATM?

2

trimmed_train

8,911

The app says I made a cash withdrawal that I didn't make

49

trimmed_train

8,093

Where do I go to order my card?

11

trimmed_train

7,098

I have to transfer money over to my mother, and I have tried numerous times and all that keeps happening is error messages.

48

trimmed_train

7,747

Why do I need to verify the top-up?

55

trimmed_train

6,848

I think a payment I made with a card was cancelled.

21

trimmed_train

5,151

My card payment is showing up as pending for a very long time, what's going on with that, it should be going through at some point?

20

trimmed_train

8,875

My app says I withdraw money from my account from an ATM.

49

trimmed_train

177

I got my card now, how do I make it show up in the app?

37

trimmed_train

3,672

I need to change my phone number.

31

trimmed_train

7,209

How much do I have to pay if I want to transfer money?

30

trimmed_train

5,334

What do I do to lock my phone after losing it so my account isn't accessed

38

trimmed_train

3,965

I'm not sure how to provide my identity.

27

trimmed_train

9,184

How do i activate my card

56

trimmed_train

7,548

I need to know what is going on. I'm attempting to purchase a flat and need the money to pay on my initial mortgage payment. I'm only getting an error. Can you find out what's going on and help in making the transfer?

41

trimmed_train

5,602

I was declined a transfer

43

trimmed_train

2,876

With what currencies can I add money?

14

trimmed_train

8,755

I recently transferred some cash, but the balance has not changed.

71

trimmed_train

2,316

Is there a limit for top ups?

9

trimmed_train

6,416

Looks like my card payment was duplicated after all. I went to pay at the store earlier, got declined once,second time it works. App still stays pending for one of the payments. Can you remove one of them as it's wrong and clearly was declined?

66

trimmed_train

9,002

What is the fee for accepting money from a foreign country?

76

trimmed_train

5,289

I'm currently not in possession of my phone, is it still possible to go about things normally without access to the app?

38

trimmed_train

4,824

I am unaware of what my password is.

1

trimmed_train

1,385

How do I exchange currencies using the app?

62

trimmed_train

3,782

Why is identity verification required?

29

trimmed_train

2,355

The amount of cash I received was not the full amount

0

trimmed_train

5,803

i need a refund from you because the merchant is refusing, can you do that?

51

trimmed_train

5,379

I'm interested in learning more about product refunds.

53

trimmed_train

1,808

My contactless stopped working today no matter where I try to use it. How do I get it to start working again?

42

trimmed_train

7,620

How can I transfer some money into a foreign account?

70

trimmed_train

4,470

It looks like someone besides me ordered something with my card, what should I do?

75

trimmed_train

9,249

My card needs to be activated asap

56

trimmed_train

3,203

I think my top up may have been reverted, what do I do?

58

trimmed_train

5,516

I need to have an item refunded.

53

trimmed_train

519

I changed the currency, but why is it costing more?

18

trimmed_train

9,843

What do you demand for identity verification?

3

trimmed_train

5,372

How long does it take to get a refund on something I bought?

53

trimmed_train

8,509

How can correct Top up with the app to work correctly?

8

trimmed_train

910

Are all European currencies available for holding and exchange?

6

trimmed_train

5,074

I think I am having an issue with withdraws on my card. It was declined on the way to work this morning. This hasn't happened in the past.

2

trimmed_train

8,373

I want a disposable virtual card, how do I do that?

7

trimmed_train

2,050

Can you look into why my most recent top-up is showing as pending? I thought it was supposed to be instantaneous.

67

trimmed_train

5,593

What does the decline message mean

43

trimmed_train

1,525

What is the first step that I should take after my card has been stolen?

65

trimmed_train

6,180

I hate this company! Can you delete my account?

15

trimmed_train

7,250

Why was I charged a fee for transferring money

30

trimmed_train

1,747

Where do I go to unblock my PIN?

25

trimmed_train

4,336

Why is my 'top up' not showing up in my wallet?

54

trimmed_train

2,692

What is the extra fee that was added when I used the card?

40

trimmed_train

1,266

I am unable to use my card for some reason.

74

trimmed_train

394

I'd like to know what you guys look at to decide an exchange rate

4

trimmed_train

2,119

I wanna revert a transaction i did this morning.

44

trimmed_train

6,575

How do I find out my source of funds?

26

trimmed_train

6,580

Can I see where my funds come from?

26

trimmed_train

1,925

What kind of fee is there to top-up my account?

59

trimmed_train

6,827

How come I can't find my payment?

21

trimmed_train

6,116

How much longer do I have to wait until my transaction is complete? I transferred money to another country many hours ago and the transaction is still pending.

13

trimmed_train

9,436

I didn't realize that there were any fees for withdrawing money from my account--this has never happened to me before. What exactly are the fees?

39

trimmed_train

287

What do I do if I already had a card with you guys?

37

trimmed_train

3,806

Is it really necessary to verify my Identity?

29

trimmed_train

3,550

There is a payment that is not mine in the App.

34

trimmed_train

9,039

Will there be any extra fees if I exchange currencies?

76

trimmed_train

2,041

I added money to the card but the transaction didn't go through

67

trimmed_train

5,454

My product was faulty.

53

trimmed_train

6,162

I want to get rid of the account, and delete personal information .

15

trimmed_train

7,321

Why was a fee charged to me for transferring money?

30

trimmed_train

2,724

I sent a payment but it isn't showing up in the app

16

trimmed_train

7,165

When I made a transfer I was charged extra.

30

trimmed_train

6,716

Transfers from the US how long will the wait be?

69

trimmed_train

8,484

I really need to top-up my card today urgently but my card keeps getting declined!! Can you please resolve this problem or try an alternative

8

trimmed_train

7,836

I'd like to order another card

63

trimmed_train

498

My card payment has the wrong exchange rate

18

trimmed_train

8,871

I did not get the cash that is showing up in my app.

49

trimmed_train

9,600

Do I need to order a new card before it expires?

24

trimmed_train

7,333

Can my salary be received here?

47

trimmed_train

4,439

Are there any places that I can't use the disposable cards at?

50

trimmed_train

5,191

How long does it take for my payment to process?

20

trimmed_train

9,660

What do I do if my Google pay top up isn't working?

32

trimmed_train

8,819

THere is some cash that is showing up on my app.

49

trimmed_train

1,842

Will I be charged for receiving money?

59

trimmed_train

5,680

I need my refund

51

trimmed_train

552

Why is the exchange rate on my card payment different than I expected?

18

trimmed_train

9,787

Hi! What documents can I use to verify my identity?

3

trimmed_train

1,867

Do you charge anything for topping up?

59

trimmed_train

5,021

Hi, I am unable to use my card in ATM. I had tried my card in two ATMs but both ATMs declined it. Could you please check my account?

2

trimmed_train

6,369

I was charged several times for something

66

trimmed_train

1,898

Is there a fee for topping off by transfer?

59

trimmed_train

5,210

I don't know what a pending payment is.

20

trimmed_train

7,232

I made a transfer and the receiver said they haven't actually received the right amount, but it's a bit less. Now I have to transfer more money to make up for the missing bit. Can you please alert me about this, what has been going on?

30

trimmed_train