generalization/banking_intent_Sampled-p_05

id int32 0 10k	text stringlengths 13 433	label int64 0 76	Generalization stringclasses 1 value
2,945	What forms of payment do you accept?	14	trimmed_train
638	Why does my statement have an extra fee?	36	trimmed_train
4,332	I topped up my account but the money isn't there now.	54	trimmed_train
815	There is a pending transaction on my account for when I tried to get money from the ATM earlier and it did not work. Can you fix this?	72	trimmed_train
3,645	It is listed in my app that I made a payment which I did not actually make	34	trimmed_train
3,927	The app won't identify me.	27	trimmed_train
7,833	Will I be charged if I add more cards to the account?	63	trimmed_train
1,882	How much will it cost me for a SEPA transfer?	59	trimmed_train
2,444	What happens if the ATM gives me the wrong amount of money?	0	trimmed_train
432	I'm on holiday and I noticed a different amount for exchange rate. Can you explain?	18	trimmed_train
2,491	Why is my withdrawal wrong? I took out $100 but only received $20.	0	trimmed_train
545	I am being charged the wrong amount on my card.	18	trimmed_train
2,854	when will my transfer arrive	16	trimmed_train
3,721	How to modify my details.	31	trimmed_train
3,954	app malfunctioning, does not know its me	27	trimmed_train
6,233	Please delete my account and personal information.	15	trimmed_train
563	I'm going on a trip soon and I needed to convert my Russian ruble to UK pounds, but when I did, your company charged me above the exchange rate. Did you mess up my transaction?	18	trimmed_train
4,139	What card types can I choose from?	64	trimmed_train
9,207	What would II do if I wanted to activate my new card	56	trimmed_train
8,090	Can I have a tangible form of my virtual card.	11	trimmed_train
6,230	Is it possible to delete the account?	15	trimmed_train
9,699	Are top-ups allowed using Apple Pay?	32	trimmed_train
2,730	Why hasn't the transaction I did to my friend arrive yet?	16	trimmed_train
2,610	Why did I have to pay an additional amount when using my card to pay?	40	trimmed_train
4,928	Why was my request for cash declined?	2	trimmed_train
9,099	Is there a fee for european bank cards?	73	trimmed_train
406	I think the currency exchange that's been applied is wrong.	18	trimmed_train
2,455	The ATM didn't give me what I asked for but my balance says it did	0	trimmed_train
8,690	when will the balance on my account change form a transfer	71	trimmed_train
9,138	What is the Top up rate charge for using a card in the US?	73	trimmed_train
7,284	Why is there an extra fee on a transfer?	30	trimmed_train
1,548	How do I report my card as lost or stolen?	65	trimmed_train
9,268	How do I active this card?	56	trimmed_train
446	I purchased something abroad, and the exchange rate that was applied was wrong.	18	trimmed_train
971	Please tell me the types of currency I can hold.	6	trimmed_train
8,346	How do you figure out the exchange rate? Can you explain why I got less money than expected?	61	trimmed_train
8,791	Someone has a copy of my card. I have my card with me, but someone just made a 500£ cash withdrawal. Help me.	49	trimmed_train
7,668	How can I transfer money to this account from another bank?	70	trimmed_train
8,586	Hello, I tried to top up with my card, but it didn't work. I just got it a couple days before and it works fine. What's the deal? Can you check into this?	8	trimmed_train
1,232	Will the system automatically update once there is no more money left?	5	trimmed_train
4,206	Can I get a Visa instead of a MasterCard?	64	trimmed_train
3,238	Why has my money disappeared? I topped up earlier and seen it was there and had went through. What seems to be the problem?	58	trimmed_train
33	My new card hasn't came in.	23	trimmed_train
3,379	The cheque I deposited isn't showing in my account	12	trimmed_train
6,690	how long does a US transfer take	69	trimmed_train
5,342	I have lost my phone or it has been stolen.	38	trimmed_train
6,106	How long does EU transfer take? I bought something online a couple days ago , sent the money immediately online but the seller says it is still not there yet	13	trimmed_train
2,981	How can I use my American Express to add money into my account?	14	trimmed_train
7,938	How do I top up with a cheque?	57	trimmed_train
3,366	Where is the cash I deposited?	12	trimmed_train
2,638	I see I was charged extra when I used the card. I am not sure why, please tell me why.	40	trimmed_train
6,559	How can I receive verification for the source of my funds?	26	trimmed_train
6,497	I need to know this, where do my funds come from?	26	trimmed_train
4,622	Where is a Mastercard ATM?	46	trimmed_train
106	My card hasn't came in the mail yet?	23	trimmed_train
9,126	how much do you charge to top up US cards?	73	trimmed_train
2,384	ATM is broken. It did not give me the full amount (30 pounds.) I'm standing here with only 10 pounds and it's telling me it gave me 30 pounds. I need assistance now!	0	trimmed_train
2,940	Am I able to use my American Express to add money to my account balance?	14	trimmed_train
4,868	Can you help me reset my passcode? I forgot it.	1	trimmed_train
2,147	stop the transaction	44	trimmed_train
9,256	My card activation is failing.	56	trimmed_train
6,152	How do I close my account?	15	trimmed_train
8,802	What is this witdrawal	49	trimmed_train
9,186	My card needs to be activated.	56	trimmed_train
3,730	I just got married and need to change my name on the account	31	trimmed_train
215	I found my card, am I able to put it back into the app?	37	trimmed_train
8,247	Do you offer free ATM withdrawals of ones hometown currency while on holiday?	61	trimmed_train
1,376	I do not need GBP, I need AUD, how do I convert it?	62	trimmed_train
4,825	I can't remember my passcode.	1	trimmed_train
6,350	I got double charged!	66	trimmed_train
3,576	I do not recongize a payment in my account.	34	trimmed_train
4,584	Which ATMs accept Mastercard?	46	trimmed_train
3,234	I was under the impression that you offer crypto top up; however, it doesn't appear to be working. The money has now disappeared from my account so I need to know what the deal is?	58	trimmed_train
8,873	there is money in my account that i didnt put there	49	trimmed_train
9,119	I topped off my card is that something you will charge me for?	73	trimmed_train
9,593	What can I expect at card expiration?	24	trimmed_train
1,949	how long does it take to reflect in my balance a top up	67	trimmed_train
1,506	Could you please freeze my card immediately?	65	trimmed_train
7,910	Is there a fee for sending additional cards?	63	trimmed_train
2,961	What cards and currencies can I use?	14	trimmed_train
5,688	I can't see a refund for a return I completed recently.	51	trimmed_train
3,160	Has my top-up gone through?	58	trimmed_train
262	How do I link my card in the app.	37	trimmed_train
4,402	How many disposable cards per person?	50	trimmed_train
3,129	Are there any limits to were my card is accepted?	60	trimmed_train
723	I had to pay one pound more than the set price!	36	trimmed_train
9,996	I live in the US and I would like to get a card. How do I go about getting one?	68	trimmed_train
356	What will my exchange rate be?	4	trimmed_train
4,302	Can I add other people to my account, so they can top up?	54	trimmed_train
1,364	Can money be exchanged from one currency to another?	62	trimmed_train
1,243	What is the auto top-up limit?	5	trimmed_train
8,443	Tell me more about getting a virtual disposable card.	7	trimmed_train
3,015	Can i have a virtual card?	28	trimmed_train
1,270	My Netflix subscription says that there is an issue with my card information, but I thought everything was fine. Why would it be declined?	74	trimmed_train
137	I was issued a new card a week ago but still haven't received it. How long will it be until I receive it?	23	trimmed_train
1,011	How long is the wait for my card?	52	trimmed_train
282	found card, how to put it back in app	37	trimmed_train
2,801	I've checked multiple times to make sure the account number listed is the right one after attempting to make a transfer within the country the day before yesterday. The transfer is still not available so can you please find out what is going on?	16	trimmed_train
6,276	A Bank ATM did not give my card back. What do I do now?	45	trimmed_train
9,547	How do I order a new card when my old one is ready to expire?	24	trimmed_train

2,945

What forms of payment do you accept?

14

trimmed_train

638

Why does my statement have an extra fee?

36

trimmed_train

4,332

I topped up my account but the money isn't there now.

54

trimmed_train

815

There is a pending transaction on my account for when I tried to get money from the ATM earlier and it did not work. Can you fix this?

72

trimmed_train

3,645

It is listed in my app that I made a payment which I did not actually make

34

trimmed_train

3,927

The app won't identify me.

27

trimmed_train

7,833

Will I be charged if I add more cards to the account?

63

trimmed_train

1,882

How much will it cost me for a SEPA transfer?

59

trimmed_train

2,444

What happens if the ATM gives me the wrong amount of money?

0

trimmed_train

432

I'm on holiday and I noticed a different amount for exchange rate. Can you explain?

18

trimmed_train

2,491

Why is my withdrawal wrong? I took out $100 but only received $20.

0

trimmed_train

545

I am being charged the wrong amount on my card.

18

trimmed_train

2,854

when will my transfer arrive

16

trimmed_train

3,721

How to modify my details.

31

trimmed_train

3,954

app malfunctioning, does not know its me

27

trimmed_train

6,233

Please delete my account and personal information.

15

trimmed_train

563

I'm going on a trip soon and I needed to convert my Russian ruble to UK pounds, but when I did, your company charged me above the exchange rate. Did you mess up my transaction?

18

trimmed_train

4,139

What card types can I choose from?

64

trimmed_train

9,207

What would II do if I wanted to activate my new card

56

trimmed_train

8,090

Can I have a tangible form of my virtual card.

11

trimmed_train

6,230

Is it possible to delete the account?

15

trimmed_train

9,699

Are top-ups allowed using Apple Pay?

32

trimmed_train

2,730

Why hasn't the transaction I did to my friend arrive yet?

16

trimmed_train

2,610

Why did I have to pay an additional amount when using my card to pay?

40

trimmed_train

4,928

Why was my request for cash declined?

2

trimmed_train

9,099

Is there a fee for european bank cards?

73

trimmed_train

406

I think the currency exchange that's been applied is wrong.

18

trimmed_train

2,455

The ATM didn't give me what I asked for but my balance says it did

0

trimmed_train

8,690

when will the balance on my account change form a transfer

71

trimmed_train

9,138

What is the Top up rate charge for using a card in the US?

73

trimmed_train

7,284

Why is there an extra fee on a transfer?

30

trimmed_train

1,548

How do I report my card as lost or stolen?

65

trimmed_train

9,268

How do I active this card?

56

trimmed_train

446

I purchased something abroad, and the exchange rate that was applied was wrong.

18

trimmed_train

971

Please tell me the types of currency I can hold.

6

trimmed_train

8,346

How do you figure out the exchange rate? Can you explain why I got less money than expected?

61

trimmed_train

8,791

Someone has a copy of my card. I have my card with me, but someone just made a 500£ cash withdrawal. Help me.

49

trimmed_train

7,668

How can I transfer money to this account from another bank?

70

trimmed_train

8,586

Hello, I tried to top up with my card, but it didn't work. I just got it a couple days before and it works fine. What's the deal? Can you check into this?

8

trimmed_train

1,232

Will the system automatically update once there is no more money left?

5

trimmed_train

4,206

Can I get a Visa instead of a MasterCard?

64

trimmed_train

3,238

Why has my money disappeared? I topped up earlier and seen it was there and had went through. What seems to be the problem?

58

trimmed_train

33

My new card hasn't came in.

23

trimmed_train

3,379

The cheque I deposited isn't showing in my account

12

trimmed_train

6,690

how long does a US transfer take

69

trimmed_train

5,342

I have lost my phone or it has been stolen.

38

trimmed_train

6,106

How long does EU transfer take? I bought something online a couple days ago , sent the money immediately online but the seller says it is still not there yet

13

trimmed_train

2,981

How can I use my American Express to add money into my account?

14

trimmed_train

7,938

How do I top up with a cheque?

57

trimmed_train

3,366

Where is the cash I deposited?

12

trimmed_train

2,638

I see I was charged extra when I used the card. I am not sure why, please tell me why.

40

trimmed_train

6,559

How can I receive verification for the source of my funds?

26

trimmed_train

6,497

I need to know this, where do my funds come from?

26

trimmed_train

4,622

Where is a Mastercard ATM?

46

trimmed_train

106

My card hasn't came in the mail yet?

23

trimmed_train

9,126

how much do you charge to top up US cards?

73

trimmed_train

2,384

ATM is broken. It did not give me the full amount (30 pounds.) I'm standing here with only 10 pounds and it's telling me it gave me 30 pounds. I need assistance now!

0

trimmed_train

2,940

Am I able to use my American Express to add money to my account balance?

14

trimmed_train

4,868

Can you help me reset my passcode? I forgot it.

1

trimmed_train

2,147

stop the transaction

44

trimmed_train

9,256

My card activation is failing.

56

trimmed_train

6,152

How do I close my account?

15

trimmed_train

8,802

What is this witdrawal

49

trimmed_train

9,186

My card needs to be activated.

56

trimmed_train

3,730

I just got married and need to change my name on the account

31

trimmed_train

215

I found my card, am I able to put it back into the app?

37

trimmed_train

8,247

Do you offer free ATM withdrawals of ones hometown currency while on holiday?

61

trimmed_train

1,376

I do not need GBP, I need AUD, how do I convert it?

62

trimmed_train

4,825

I can't remember my passcode.

1

trimmed_train

6,350

I got double charged!

66

trimmed_train

3,576

I do not recongize a payment in my account.

34

trimmed_train

4,584

Which ATMs accept Mastercard?

46

trimmed_train

3,234

I was under the impression that you offer crypto top up; however, it doesn't appear to be working. The money has now disappeared from my account so I need to know what the deal is?

58

trimmed_train

8,873

there is money in my account that i didnt put there

49

trimmed_train

9,119

I topped off my card is that something you will charge me for?

73

trimmed_train

9,593

What can I expect at card expiration?

24

trimmed_train

1,949

how long does it take to reflect in my balance a top up

67

trimmed_train

1,506

Could you please freeze my card immediately?

65

trimmed_train

7,910

Is there a fee for sending additional cards?

63

trimmed_train

2,961

What cards and currencies can I use?

14

trimmed_train

5,688

I can't see a refund for a return I completed recently.

51

trimmed_train

3,160

Has my top-up gone through?

58

trimmed_train

262

How do I link my card in the app.

37

trimmed_train

4,402

How many disposable cards per person?

50

trimmed_train

3,129

Are there any limits to were my card is accepted?

60

trimmed_train

723

I had to pay one pound more than the set price!

36

trimmed_train

9,996

I live in the US and I would like to get a card. How do I go about getting one?

68

trimmed_train

356

What will my exchange rate be?

4

trimmed_train

4,302

Can I add other people to my account, so they can top up?

54

trimmed_train

1,364

Can money be exchanged from one currency to another?

62

trimmed_train

1,243

What is the auto top-up limit?

5

trimmed_train

8,443

Tell me more about getting a virtual disposable card.

7

trimmed_train

3,015

Can i have a virtual card?

28

trimmed_train

1,270

My Netflix subscription says that there is an issue with my card information, but I thought everything was fine. Why would it be declined?

74

trimmed_train

137

I was issued a new card a week ago but still haven't received it. How long will it be until I receive it?

23

trimmed_train

1,011

How long is the wait for my card?

52

trimmed_train

282

found card, how to put it back in app

37

trimmed_train

2,801

I've checked multiple times to make sure the account number listed is the right one after attempting to make a transfer within the country the day before yesterday. The transfer is still not available so can you please find out what is going on?

16

trimmed_train

6,276

A Bank ATM did not give my card back. What do I do now?

45

trimmed_train

9,547

How do I order a new card when my old one is ready to expire?

24

trimmed_train