id int32 0 10k | text stringlengths 13 433 | label int64 0 76 | Generalization stringclasses 1
value |
|---|---|---|---|
2,945 | What forms of payment do you accept? | 14 | trimmed_train |
638 | Why does my statement have an extra fee? | 36 | trimmed_train |
4,332 | I topped up my account but the money isn't there now. | 54 | trimmed_train |
815 | There is a pending transaction on my account for when I tried to get money from the ATM earlier and it did not work. Can you fix this? | 72 | trimmed_train |
3,645 | It is listed in my app that I made a payment which I did not actually make | 34 | trimmed_train |
3,927 | The app won't identify me. | 27 | trimmed_train |
7,833 | Will I be charged if I add more cards to the account? | 63 | trimmed_train |
1,882 | How much will it cost me for a SEPA transfer? | 59 | trimmed_train |
2,444 | What happens if the ATM gives me the wrong amount of money? | 0 | trimmed_train |
432 | I'm on holiday and I noticed a different amount for exchange rate. Can you explain? | 18 | trimmed_train |
2,491 | Why is my withdrawal wrong? I took out $100 but only received $20. | 0 | trimmed_train |
545 | I am being charged the wrong amount on my card. | 18 | trimmed_train |
2,854 | when will my transfer arrive | 16 | trimmed_train |
3,721 | How to modify my details. | 31 | trimmed_train |
3,954 | app malfunctioning, does not know its me | 27 | trimmed_train |
6,233 | Please delete my account and personal information. | 15 | trimmed_train |
563 | I'm going on a trip soon and I needed to convert my Russian ruble to UK pounds, but when I did, your company charged me above the exchange rate. Did you mess up my transaction? | 18 | trimmed_train |
4,139 | What card types can I choose from? | 64 | trimmed_train |
9,207 | What would II do if I wanted to activate my new card | 56 | trimmed_train |
8,090 | Can I have a tangible form of my virtual card. | 11 | trimmed_train |
6,230 | Is it possible to delete the account? | 15 | trimmed_train |
9,699 | Are top-ups allowed using Apple Pay? | 32 | trimmed_train |
2,730 | Why hasn't the transaction I did to my friend arrive yet? | 16 | trimmed_train |
2,610 | Why did I have to pay an additional amount when using my card to pay? | 40 | trimmed_train |
4,928 | Why was my request for cash declined? | 2 | trimmed_train |
9,099 | Is there a fee for european bank cards? | 73 | trimmed_train |
406 | I think the currency exchange that's been applied is wrong. | 18 | trimmed_train |
2,455 | The ATM didn't give me what I asked for but my balance says it did | 0 | trimmed_train |
8,690 | when will the balance on my account change form a transfer | 71 | trimmed_train |
9,138 | What is the Top up rate charge for using a card in the US? | 73 | trimmed_train |
7,284 | Why is there an extra fee on a transfer? | 30 | trimmed_train |
1,548 | How do I report my card as lost or stolen? | 65 | trimmed_train |
9,268 | How do I active this card? | 56 | trimmed_train |
446 | I purchased something abroad, and the exchange rate that was applied was wrong. | 18 | trimmed_train |
971 | Please tell me the types of currency I can hold. | 6 | trimmed_train |
8,346 | How do you figure out the exchange rate? Can you explain why I got less money than expected? | 61 | trimmed_train |
8,791 | Someone has a copy of my card. I have my card with me, but someone just made a 500£ cash withdrawal. Help me. | 49 | trimmed_train |
7,668 | How can I transfer money to this account from another bank? | 70 | trimmed_train |
8,586 | Hello, I tried to top up with my card, but it didn't work. I just got it a couple days before and it works fine. What's the deal? Can you check into this? | 8 | trimmed_train |
1,232 | Will the system automatically update once there is no more money left? | 5 | trimmed_train |
4,206 | Can I get a Visa instead of a MasterCard? | 64 | trimmed_train |
3,238 | Why has my money disappeared? I topped up earlier and seen it was there and had went through. What seems to be the problem? | 58 | trimmed_train |
33 | My new card hasn't came in. | 23 | trimmed_train |
3,379 | The cheque I deposited isn't showing in my account | 12 | trimmed_train |
6,690 | how long does a US transfer take | 69 | trimmed_train |
5,342 | I have lost my phone or it has been stolen. | 38 | trimmed_train |
6,106 | How long does EU transfer take? I bought something online a couple days ago , sent the money immediately online but the seller says it is still not there yet | 13 | trimmed_train |
2,981 | How can I use my American Express to add money into my account? | 14 | trimmed_train |
7,938 | How do I top up with a cheque? | 57 | trimmed_train |
3,366 | Where is the cash I deposited? | 12 | trimmed_train |
2,638 | I see I was charged extra when I used the card. I am not sure why, please tell me why. | 40 | trimmed_train |
6,559 | How can I receive verification for the source of my funds? | 26 | trimmed_train |
6,497 | I need to know this, where do my funds come from? | 26 | trimmed_train |
4,622 | Where is a Mastercard ATM? | 46 | trimmed_train |
106 | My card hasn't came in the mail yet? | 23 | trimmed_train |
9,126 | how much do you charge to top up US cards? | 73 | trimmed_train |
2,384 | ATM is broken. It did not give me the full amount (30 pounds.) I'm standing here with only 10 pounds and it's telling me it gave me 30 pounds. I need assistance now! | 0 | trimmed_train |
2,940 | Am I able to use my American Express to add money to my account balance? | 14 | trimmed_train |
4,868 | Can you help me reset my passcode? I forgot it. | 1 | trimmed_train |
2,147 | stop the transaction | 44 | trimmed_train |
9,256 | My card activation is failing. | 56 | trimmed_train |
6,152 | How do I close my account? | 15 | trimmed_train |
8,802 | What is this witdrawal | 49 | trimmed_train |
9,186 | My card needs to be activated. | 56 | trimmed_train |
3,730 | I just got married and need to change my name on the account | 31 | trimmed_train |
215 | I found my card, am I able to put it back into the app? | 37 | trimmed_train |
8,247 | Do you offer free ATM withdrawals of ones hometown currency while on holiday? | 61 | trimmed_train |
1,376 | I do not need GBP, I need AUD, how do I convert it? | 62 | trimmed_train |
4,825 | I can't remember my passcode. | 1 | trimmed_train |
6,350 | I got double charged! | 66 | trimmed_train |
3,576 | I do not recongize a payment in my account. | 34 | trimmed_train |
4,584 | Which ATMs accept Mastercard? | 46 | trimmed_train |
3,234 | I was under the impression that you offer crypto top up; however, it doesn't appear to be working. The money has now disappeared from my account so I need to know what the deal is? | 58 | trimmed_train |
8,873 | there is money in my account that i didnt put there | 49 | trimmed_train |
9,119 | I topped off my card is that something you will charge me for? | 73 | trimmed_train |
9,593 | What can I expect at card expiration? | 24 | trimmed_train |
1,949 | how long does it take to reflect in my balance a top up | 67 | trimmed_train |
1,506 | Could you please freeze my card immediately? | 65 | trimmed_train |
7,910 | Is there a fee for sending additional cards? | 63 | trimmed_train |
2,961 | What cards and currencies can I use? | 14 | trimmed_train |
5,688 | I can't see a refund for a return I completed recently. | 51 | trimmed_train |
3,160 | Has my top-up gone through? | 58 | trimmed_train |
262 | How do I link my card in the app. | 37 | trimmed_train |
4,402 | How many disposable cards per person? | 50 | trimmed_train |
3,129 | Are there any limits to were my card is accepted? | 60 | trimmed_train |
723 | I had to pay one pound more than the set price! | 36 | trimmed_train |
9,996 | I live in the US and I would like to get a card. How do I go about getting one? | 68 | trimmed_train |
356 | What will my exchange rate be? | 4 | trimmed_train |
4,302 | Can I add other people to my account, so they can top up? | 54 | trimmed_train |
1,364 | Can money be exchanged from one currency to another? | 62 | trimmed_train |
1,243 | What is the auto top-up limit? | 5 | trimmed_train |
8,443 | Tell me more about getting a virtual disposable card. | 7 | trimmed_train |
3,015 | Can i have a virtual card? | 28 | trimmed_train |
1,270 | My Netflix subscription says that there is an issue with my card information, but I thought everything was fine. Why would it be declined? | 74 | trimmed_train |
137 | I was issued a new card a week ago but still haven't received it. How long will it be until I receive it? | 23 | trimmed_train |
1,011 | How long is the wait for my card? | 52 | trimmed_train |
282 | found card, how to put it back in app | 37 | trimmed_train |
2,801 | I've checked multiple times to make sure the account number listed is the right one after attempting to make a transfer within the country the day before yesterday. The transfer is still not available so can you please find out what is going on? | 16 | trimmed_train |
6,276 | A Bank ATM did not give my card back. What do I do now? | 45 | trimmed_train |
9,547 | How do I order a new card when my old one is ready to expire? | 24 | trimmed_train |
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