id int32 0 10k | text stringlengths 13 433 | label int64 0 76 | Generalization stringclasses 1
value |
|---|---|---|---|
2,502 | I visited the ATM but got less money than what I requested. Why? | 0 | trimmed_train |
6,640 | Can you please tell me how long it takes for the transfer to be available. | 69 | trimmed_train |
6,183 | I am not happy with your service and request that my account be terminated! | 15 | trimmed_train |
264 | I found my card! Can I link it back into the app? | 37 | trimmed_train |
9,401 | Tell me why there is a charge on my cash withdrawl. | 39 | trimmed_train |
7,928 | Can I have more than one card? | 63 | trimmed_train |
1,956 | I tried to top up, but it didn't finish. | 67 | trimmed_train |
1,268 | I think my card is broke? | 74 | trimmed_train |
790 | I made a deposit in the ATM and it has not cleared | 72 | trimmed_train |
6,737 | I bought something and already paid for it but now I don't see it. | 21 | trimmed_train |
9,086 | Are their fee's for top ups? | 73 | trimmed_train |
745 | Is the cash withdrawal going to show? | 72 | trimmed_train |
2,726 | I made a transfer and they haven't received the money I sent them. | 16 | trimmed_train |
4,939 | Is there a reason my cash withdrawal was declined? | 2 | trimmed_train |
1,247 | My card isn't working at all, I need assistance. It's really frustrating. | 74 | trimmed_train |
4,263 | I used my card to top up, but now I don't see the money in my account. | 54 | trimmed_train |
8,447 | What are these disposable cards meant for? | 7 | trimmed_train |
5,811 | I was told I would be getting a refund but I have yet to see it | 51 | trimmed_train |
2,565 | What is this fee for card payment? | 40 | trimmed_train |
804 | When will my cash withdrawal show/ | 72 | trimmed_train |
1,142 | I am inquiring about your auto top up feature. | 5 | trimmed_train |
8,165 | can i order cards on the app | 11 | trimmed_train |
2,657 | I was charged an additional amount of money for making a purchase with my card | 40 | trimmed_train |
9,553 | What steps should I take before my card expires? | 24 | trimmed_train |
8,400 | Please send me a disposable virtual card. | 7 | trimmed_train |
8,246 | I didnt get the correct exchange rate for getting cash | 61 | trimmed_train |
3,513 | A payment in my account was made by someone I don't know | 34 | trimmed_train |
8,514 | My credit card seems to have been declined for top up. Why is it not going through? Can you tell me what's going on? | 8 | trimmed_train |
7,229 | I transferred 7,000 to a receiver outside the EU and they received a lesser amount than what I sent, Unfortunately, now I must send an additional transfer to the receiver so that they can receive the full amount I initially sent. I'm not sure why they received a lesser amount than what I initially sen, but can you ple... | 30 | trimmed_train |
1,293 | I am unable to use my card. | 74 | trimmed_train |
3,963 | The app doesn't think it's me. | 27 | trimmed_train |
3,979 | Why hasn't the app verified my identity? | 27 | trimmed_train |
5,058 | The ATM will not let me get cash, WHY? | 2 | trimmed_train |
724 | My statement is showing an extra £1 charge and I am unsure why. Is there an explanation for this? | 36 | trimmed_train |
2,938 | Can I top up my card with other cards? | 14 | trimmed_train |
5,568 | My transfer was not approved | 43 | trimmed_train |
2,979 | can i add funds with a card from the united states | 14 | trimmed_train |
5,383 | Hello. How do i go about getting a refund of an item i bought ? I want to cancel the payment since i have not received the item yet. | 53 | trimmed_train |
8,287 | When I was abroad the exchange rate for me was wrong. | 61 | trimmed_train |
1,327 | Why won't the machine accept my card anymore? | 74 | trimmed_train |
5,135 | What's taking so long for this payment to go through? | 20 | trimmed_train |
8,798 | There is a withdrawal on my account I didn't make. | 49 | trimmed_train |
9,241 | I am having trouble activating my card. | 56 | trimmed_train |
2,200 | I recently made a transfer but I need to cancel it as soon as possible. Please let me know when this happens. | 44 | trimmed_train |
9,080 | Will I be charged for topping up? | 73 | trimmed_train |
138 | Can I track the card that you sent me in the mail? | 23 | trimmed_train |
402 | How do you determine the exchange rate? | 4 | trimmed_train |
8,847 | Hi, It's urgent, please freeze my card. As someone has withdrawn money using my card in odd remote town. Since i have not done this withdrawal. Do it fast. | 49 | trimmed_train |
8,852 | There was money taken out of my account, and I'm pretty sure I didn't do it. | 49 | trimmed_train |
4,389 | Can i make several disposable cardsper day? | 50 | trimmed_train |
9,646 | why top up is not working even if I got my American Express in Apple Bay? | 32 | trimmed_train |
3,875 | Why do you need to verify my identity? | 29 | trimmed_train |
7,632 | Whats the process of tranfering money into an account? | 70 | trimmed_train |
6,456 | My transaction is showing several times. | 66 | trimmed_train |
4,438 | I have a disposable virtual card. Is there a limit to how many times I can use it? | 50 | trimmed_train |
1,435 | Does this app exchange currencies? | 62 | trimmed_train |
6,871 | I an not sure but it looks as if a card payment I made was cancelled. | 21 | trimmed_train |
3,851 | Am I supposed to verify my identity? | 29 | trimmed_train |
2,568 | i have used my card online before and wasn't charged, why am i charged now | 40 | trimmed_train |
8,670 | I completed a transfer that isn't showing up on my account. | 71 | trimmed_train |
1,938 | It appears my top-up is still pending. | 67 | trimmed_train |
7,354 | My salary is deposited in GBP. Do I need to choose the currency? | 47 | trimmed_train |
4,630 | What ATM accepts Mastercard? | 46 | trimmed_train |
192 | May I reactivate my card? I previously reported it lost, but have now found it safe and sound. | 37 | trimmed_train |
1,132 | Is there a auto top-up option? | 5 | trimmed_train |
5,343 | I can't find my phone; what can I do to prevent someone from accessing my account on it? | 38 | trimmed_train |
1,128 | Is there a daily auto top-up limit? | 5 | trimmed_train |
3,880 | What do you do with all the identity information you're collecting from me? | 29 | trimmed_train |
3,297 | Reverted top up | 58 | trimmed_train |
391 | I am travelling and I was wondering what your exchange rates are | 4 | trimmed_train |
566 | Hello, I believe there has been a mistake made on the exchange rate for my card. Could you please check the official interbank exchange rate for me? | 18 | trimmed_train |
4,970 | This morning I wanted to make a withdrawal before work, but my card was declined! Please double check it for me as this is the first time it was declined. | 2 | trimmed_train |
8,385 | Who can purchase a disposable virtual card? | 7 | trimmed_train |
1,628 | What is your age limit? | 35 | trimmed_train |
5,989 | i put in money for vacation and its not showing. i need that money today, how long will it take | 13 | trimmed_train |
3,920 | I'm not able to verify my identity. | 27 | trimmed_train |
9,478 | to cash withdrawals charge me? | 39 | trimmed_train |
7,579 | How simple is it to transfer money into my account? | 70 | trimmed_train |
4,160 | Would you give me a mastercard and visa? | 64 | trimmed_train |
821 | How long until I see a cash withdrawal? | 72 | trimmed_train |
8,547 | Fix my top up | 8 | trimmed_train |
3,140 | At what places accept my card? | 60 | trimmed_train |
2,462 | I withdrew $100 but only received $20 | 0 | trimmed_train |
5,030 | Why am I not able to withdraw cash from this ATM? | 2 | trimmed_train |
6,036 | I have a pending transaction | 13 | trimmed_train |
4,412 | I need more than one disposable card | 50 | trimmed_train |
716 | Why does my transaction have an added fee? | 36 | trimmed_train |
630 | On my statement, there is a strange 1£ charge that appears as pending. What's causing that? I haven't purchased anything that's just a pound. | 36 | trimmed_train |
2,607 | Why is there a charged fee for debit or credit card payment? | 40 | trimmed_train |
2,304 | How often am I able to top-up? | 9 | trimmed_train |
4,427 | How many transactions can be made with a disposable card? | 50 | trimmed_train |
5,566 | I was doing a transfer and received a "decline" message. | 43 | trimmed_train |
1,677 | I attempted to enter my pin to many times. | 25 | trimmed_train |
5,644 | I have tried a couple of times to make a purchase and my card keeps getting declined. Why do you keep denying my transfers? I have already tried a couple of times and it's not working. | 43 | trimmed_train |
6,093 | The transfer finally worked, but how long does it stay pending? | 13 | trimmed_train |
5,174 | My card payment is just showing up as pending since forever, what's going on with that, when should it be going through? | 20 | trimmed_train |
3,496 | Hi something is going on with the app. I see some payments I didn't make? | 34 | trimmed_train |
7,973 | Can I use a cheque to top up my account | 57 | trimmed_train |
2,040 | It's been some time since refilled the top-up. | 67 | trimmed_train |
7,680 | The top-up card is verified how? | 55 | trimmed_train |
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