id int32 0 10k | text stringlengths 13 433 | label int64 0 76 | Generalization stringclasses 1
value |
|---|---|---|---|
303 | What are you exchange rates? | 4 | trimmed_train |
4,886 | I have forgotten my passcode | 1 | trimmed_train |
6,213 | how do i cancel my account | 15 | trimmed_train |
6,855 | Why would a merchant revert my payment? | 21 | trimmed_train |
818 | I'm concerned because my cash withdrawal is pending. | 72 | trimmed_train |
7,175 | My transaction went through but I was charged a fee. Why? | 30 | trimmed_train |
2,598 | tell me why I was charged more with my card? | 40 | trimmed_train |
6,166 | I want to delete my account. | 15 | trimmed_train |
5,451 | I bought something and want the money refunded can I get some help with that? | 53 | trimmed_train |
575 | I am inquiring about a $1 charge on my statement. | 36 | trimmed_train |
5,208 | Why has my card payment not yet been applied to my account? | 20 | trimmed_train |
6,796 | What does it mean if it says my card payment has been cancelled? | 21 | trimmed_train |
9,868 | What do I use to verify my identity? | 3 | trimmed_train |
2,536 | What is the extra fee that showed up on my card? | 40 | trimmed_train |
6,877 | What do I do if my payment was reverted? | 21 | trimmed_train |
3,211 | What I topped up was reverted by the app. | 58 | trimmed_train |
3,663 | How do I edit the personal details on my account? | 31 | trimmed_train |
5,405 | Please could you give me a refund | 53 | trimmed_train |
5,106 | I put in a payment a while ago and it has still not cleared and is showing up as "pending", how long does it take to clear? | 20 | trimmed_train |
6,543 | My funds must be verified | 26 | trimmed_train |
6,798 | Card payment has be declined. | 21 | trimmed_train |
9,665 | Apple watch top up help, please? | 32 | trimmed_train |
8,284 | Why is the exchange rate wrong for my cash withdrawal? | 61 | trimmed_train |
4,712 | How do I dispute a debit that I didn't make? | 17 | trimmed_train |
2,253 | Is there a limit to how much I can top-up? | 9 | trimmed_train |
7,710 | Where can I find the verification code for the card top-up? | 55 | trimmed_train |
884 | Is it okay to hold money in multiple currencies? | 6 | trimmed_train |
692 | I do not know why I was charged for the $1 transaction. | 36 | trimmed_train |
1,524 | I can't find my card! What should I do? | 65 | trimmed_train |
4,861 | What are the steps for changing my passcode? | 1 | trimmed_train |
2,366 | my cash balance less than what I thought | 0 | trimmed_train |
4,240 | How can my friends top up my account? | 54 | trimmed_train |
6,408 | Hi, I was just checking over my card transactions and notice I was charged twice for a restaurant visit this week. Can you please remove one of these false charges from my account? | 66 | trimmed_train |
7,412 | Can friends send me money? | 47 | trimmed_train |
696 | I was charged an extra pound. | 36 | trimmed_train |
8,091 | Where will I get my card? | 11 | trimmed_train |
811 | What does it mean when a cash withdrawal is pending? | 72 | trimmed_train |
9,687 | How do I top up using my Apple Watch? | 32 | trimmed_train |
8,011 | Can you tell me where to find top up by cash deposit? | 57 | trimmed_train |
5,679 | Why is my refund not showing up on the statement? | 51 | trimmed_train |
6,745 | The payment I made with my card is not showing up. | 21 | trimmed_train |
7,151 | Why isn't my beneficiary allowed? | 48 | trimmed_train |
7,303 | Why are there additional fees for transfers? | 30 | trimmed_train |
405 | Hi, I am disappointed to see such a bad exchange rate and hope you can assist me. Would you be able to confirm the official interbank exchange rate for me? | 18 | trimmed_train |
8,347 | I got cash and the exchange rate should have been different than it ended up being. | 61 | trimmed_train |
1,654 | My son has just turned 13, is he old enough for an account? | 35 | trimmed_train |
61 | I am still waiting for my card. | 23 | trimmed_train |
9,324 | How do I activate my new card | 56 | trimmed_train |
6,999 | What is the process to change my PIN? | 22 | trimmed_train |
1,772 | I was blocked by using the wrong pin too many times, can you help me? | 25 | trimmed_train |
3,091 | Is there a way to order a virtual card on the website? | 28 | trimmed_train |
8,193 | I can't get my virtual card to work. | 10 | trimmed_train |
6,414 | After taking over my card transactions I noticed that was charged twice for a restaurant purchased from earlier this week. Can you please remove one of these transactions from my account since it is not accurate? | 66 | trimmed_train |
9,205 | Can I get some help to get me card activated? | 56 | trimmed_train |
778 | How long does it take for a pending cash withdrawal? | 72 | trimmed_train |
263 | How do I get my card into the app? | 37 | trimmed_train |
7,642 | I need to transfer funds from my other bank account into this bank account. | 70 | trimmed_train |
9,084 | Does it cost to add money to my card? | 73 | trimmed_train |
3,931 | The app does not recognize who I am. | 27 | trimmed_train |
5,271 | What do I do if my phone is stolen? | 38 | trimmed_train |
900 | Which fiat currencies are supported by you? | 6 | trimmed_train |
8,948 | What are the currency exchange fees? | 76 | trimmed_train |
4,809 | There is a transaction showing in my app that I did not make as I have not used that card all day. Please reimburse this amount to my account. | 17 | trimmed_train |
3,935 | I'm having a hard time proving my identity. | 27 | trimmed_train |
8,926 | Some cash withdrawal that I didn't make showed up in the app. | 49 | trimmed_train |
2,950 | What currencies and cards do you support? | 14 | trimmed_train |
3,531 | There is a strange payment on my card and I don't know what to do. | 34 | trimmed_train |
4,422 | What is the maximum number of transactions I can do with a disposable card? | 50 | trimmed_train |
7,419 | My friend would like to send me money. What are the options available to them? | 47 | trimmed_train |
2,992 | What kind of cards an currency do you support? | 14 | trimmed_train |
6,288 | What do I do if the ATM swallowed my card? | 45 | trimmed_train |
1,978 | Top-up is loaded into the card and no update. | 67 | trimmed_train |
1,360 | Does the app allowing exchanges between USD and GBP | 62 | trimmed_train |
8,975 | how much do I have to pay for exchange of currency? | 76 | trimmed_train |
5,541 | Transfer unable to be completed, states 'declined' | 43 | trimmed_train |
7,858 | Can I have a second card issued to another family member? | 63 | trimmed_train |
2,932 | Which credit card top-ups do you accept? | 14 | trimmed_train |
6,336 | I have two of the same charges on my account! | 66 | trimmed_train |
9,297 | I can't activate my card? | 56 | trimmed_train |
1,220 | Can I top-up automatically? | 5 | trimmed_train |
9,544 | Tell me what I should do after my card expires. | 24 | trimmed_train |
6,132 | My transfer says pending. What does that mean? | 13 | trimmed_train |
5,092 | What does it mean when a payment is pending? | 20 | trimmed_train |
6,418 | I got double charged from something, what can I do? | 66 | trimmed_train |
8,626 | My balance didn't change after I transferred some money. | 71 | trimmed_train |
9,248 | What is the procedure for activating this card? | 56 | trimmed_train |
5,717 | I was supposed to get a refund but it is not showing up on my card | 51 | trimmed_train |
7,278 | I've use this account all the time, including over this past month, to pay for things from my new place abroad. I'm a really good customer, so why do I suddenly have new fees? I should be rewarded instead of charged more fees. | 30 | trimmed_train |
3,616 | There is a payment in the app that I did not approve | 34 | trimmed_train |
9,157 | I am worried about fees for top up cards? | 73 | trimmed_train |
2,785 | Why hasn't my son received the transfer I sent to him earlier? | 16 | trimmed_train |
3,180 | My top-up was supposed to be done, but now the money is gone! Is there a glitch in your system? | 58 | trimmed_train |
9,601 | Does it cost anything to get a new card? Mine's about to expire and I'd also like to know how long it takes to get the new one. | 24 | trimmed_train |
7,881 | If I want to send out more cards, do you charge extra for that? | 63 | trimmed_train |
3,003 | I want to get my hands on one of those virtual cards! | 28 | trimmed_train |
5,713 | I still don't have a refund. | 51 | trimmed_train |
1,427 | I need Australian dollars instead of UK currency. | 62 | trimmed_train |
2,198 | I made a transaction this morning but I need to revert it now. | 44 | trimmed_train |
7,438 | A transfer could not be completed. | 41 | trimmed_train |
9,484 | Why do I have a charge for an ATM withdrawal? I thought these were free? | 39 | trimmed_train |
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