id
int32 0
10k
| text
stringlengths 13
433
| label
int64 0
76
| Generalization
stringclasses 1
value |
|---|---|---|---|
2,400
|
I attempted to withdraw some money from an ATM this morning and received the wrong amount. Your app says I have enough money available in the account. Can someone tell me what's wrong?
| 0
|
trimmed_train
|
7,052
|
Why would a transfer to an account not be allowed?
| 48
|
trimmed_train
|
1,111
|
How long does it take for something to be delivered to the U.S?
| 52
|
trimmed_train
|
6,096
|
My money transfer has not happened yet
| 13
|
trimmed_train
|
3,726
|
I've just been married and need to update my name
| 31
|
trimmed_train
|
7,654
|
Can I top-up my card using a bank transfer.
| 70
|
trimmed_train
|
9,258
|
I would like to activate my card what do I need to do?
| 56
|
trimmed_train
|
4,018
|
In the app, where do I find my card PIN?
| 33
|
trimmed_train
|
7,848
|
I was wondering if I could get a second card on this account? I would like my daughter to have one.
| 63
|
trimmed_train
|
4,218
|
Do I have an option between Visa and MasterCard?
| 64
|
trimmed_train
|
9,925
|
can i get a card if i live in the US?
| 68
|
trimmed_train
|
6,489
|
who can put money in my account?
| 26
|
trimmed_train
|
5,944
|
I made a card payment, but it has been declined?
| 19
|
trimmed_train
|
3,858
|
Do i have to verify who I am?
| 29
|
trimmed_train
|
2,633
|
Where can I check to see if there will be a fee added to my payment? Are there specific instances that will result in a fee added?
| 40
|
trimmed_train
|
2,958
|
Which cards are accepted for topping up?
| 14
|
trimmed_train
|
9,183
|
I tried activating my plug-in and it didn't piece of work
| 56
|
trimmed_train
|
2,132
|
I need to cancel a transaction.
| 44
|
trimmed_train
|
1,857
|
Do I get charged if I get money?
| 59
|
trimmed_train
|
8,209
|
I got less cash because of the exchange rate.
| 61
|
trimmed_train
|
1,792
|
Why wasn't my contactless accepted at the metro?
| 42
|
trimmed_train
|
2,299
|
Is the top-up amount unlimited?
| 9
|
trimmed_train
|
8,854
|
I think there's been an unauthorized cash withdrawal from my account.
| 49
|
trimmed_train
|
10,001
|
Are cards available in the EU?
| 68
|
trimmed_train
|
8,654
|
How long do bank transfers take to clear
| 71
|
trimmed_train
|
823
|
Why does it still charge me even though I was unable to withdraw money from the ATM?
| 72
|
trimmed_train
|
8,933
|
Please help me, its urgent. Someone has withdrawn money from my account as few hours before my wallet has been. Now i want to stop withdrawal of more money.
| 49
|
trimmed_train
|
4,229
|
Can I get a Visa card?
| 64
|
trimmed_train
|
6,134
|
I need to know why a money transfer is available.
| 13
|
trimmed_train
|
7,602
|
I have an account at another bank, but I want to transfer some of the money to my account here.
.
| 70
|
trimmed_train
|
655
|
Why did I get charged one pound seemingly randomly?
| 36
|
trimmed_train
|
1,267
|
Why can't I use my card?
| 74
|
trimmed_train
|
1,434
|
Can I exchange currency for different types?
| 62
|
trimmed_train
|
5,545
|
I am having trouble doing a transfer. A "Decline " message appears after making the transfer.
| 43
|
trimmed_train
|
5,873
|
can you tell me why my card was declined?
| 19
|
trimmed_train
|
3,121
|
Is my card valid everywhere?
| 60
|
trimmed_train
|
6,125
|
The seller of the items I bought online the other day hasn't received the EU transfer yet. How long do these usually take?
| 13
|
trimmed_train
|
1,432
|
How can I exchange currencies with this app?
| 62
|
trimmed_train
|
6,876
|
I believe my card payment has reverted
| 21
|
trimmed_train
|
2,737
|
I need to check status as my friend hasn't got money I sent.
| 16
|
trimmed_train
|
462
|
Can you change the rate for the item I bought in a different currency as it is wrong?
| 18
|
trimmed_train
|
9,033
|
Please tell me what the exchange fee is.
| 76
|
trimmed_train
|
3,450
|
Why hasn't my cheque processed?
| 12
|
trimmed_train
|
5,781
|
Hello. Please, would you tell me if you have or have not received funds for a refund that I recently requested for a big purchase? I've contacted the merchant, but I can't tell that they have taken any action on it.
| 51
|
trimmed_train
|
8,205
|
I can't make purchases with my virtual card.
| 10
|
trimmed_train
|
7,878
|
I need more physical cards than I have right now!
| 63
|
trimmed_train
|
1,201
|
Is there a function where I can top-up automatically?
| 5
|
trimmed_train
|
3,423
|
I put my check in the bank, but I haven't gotten my cash yet?
| 12
|
trimmed_train
|
6,069
|
I have a transfer that is pending.
| 13
|
trimmed_train
|
6,199
|
Help me delete my account. I am not satisfied with the service.
| 15
|
trimmed_train
|
4,764
|
I have an unauthorized direct debit on my account
| 17
|
trimmed_train
|
8,743
|
When is my balance going to update, I just transferred some money
| 71
|
trimmed_train
|
277
|
How do I activate and link my new card?
| 37
|
trimmed_train
|
8,204
|
What do I do if my disposable virtual card doesn't work?
| 10
|
trimmed_train
|
6,270
|
What are the steps to get my card back that was kept by the ATM?
| 45
|
trimmed_train
|
6,903
|
Can I change my PIN at any ATM?
| 22
|
trimmed_train
|
1,796
|
Help me to set up contactless payments.
| 42
|
trimmed_train
|
3,261
|
Can you explain to me why a top up would be reverted?
| 58
|
trimmed_train
|
8,684
|
Why isn't my balance reflecting a transfer I did?
| 71
|
trimmed_train
|
5,993
|
How long do transfers take, mine just says pending?
| 13
|
trimmed_train
|
7,289
|
After reviewing my charges, I see I was charged a fee for a transfer I did, why?
| 30
|
trimmed_train
|
139
|
Can you tell me if I can track the card you sent me?
| 23
|
trimmed_train
|
5,363
|
How can I stop someone from using my card after I lost it yesterday.
| 38
|
trimmed_train
|
4,284
|
I tried to get gas but my money was gone!
| 54
|
trimmed_train
|
3,043
|
how many virtual cards can i have, i want 8
| 28
|
trimmed_train
|
3,940
|
The app doesn't think that I am myself
| 27
|
trimmed_train
|
2,909
|
Is American Express supported for adding funds?
| 14
|
trimmed_train
|
6,680
|
How long does it take transfers from Europe to complete?
| 69
|
trimmed_train
|
8,469
|
Top-up is not working
| 8
|
trimmed_train
|
3,854
|
Can I use my account without verifying identity?
| 29
|
trimmed_train
|
2,831
|
I performed a transfer within the country the day before yesterday, but it has not gone through? Can you check on that? The account number is definitely correct, as I've checked.
| 16
|
trimmed_train
|
7,200
|
Why are you charging me a transfer fee?
| 30
|
trimmed_train
|
2,203
|
I need to cancel a transaction immediately.
| 44
|
trimmed_train
|
6,310
|
My husband and I went out for our weekly "dinner and a movie," and it was my turn to pick up the check. Now I see that my card was charged twice. Who should I contact about negating the second charge and getting my card credited?
| 66
|
trimmed_train
|
8,928
|
Someone stole my account, there's a withdrawal but it wasn't me, can we put a stop to it please?
| 49
|
trimmed_train
|
882
|
How many currencies can I have money in in my account?
| 6
|
trimmed_train
|
4,594
|
Where can I withdraw money from?
| 46
|
trimmed_train
|
9,836
|
Explain how to verify my identity?
| 3
|
trimmed_train
|
5,975
|
My card was not accepted in a shop
| 19
|
trimmed_train
|
3,567
|
There is a payment made with my card that I don't recognize at all.
| 34
|
trimmed_train
|
867
|
My last ATM request did not go through due to a declined card. Please cancel the request on my account.
| 72
|
trimmed_train
|
8,787
|
I got a notice from my app that I withdrew cash but I don't remember doing so. How do I fix this?
| 49
|
trimmed_train
|
2,520
|
I had to pay a fee when buying items with my card.
| 40
|
trimmed_train
|
55
|
What's the reason my new card hasn't come?
| 23
|
trimmed_train
|
9,591
|
I need a new card, my old card is expiring.
| 24
|
trimmed_train
|
9,780
|
What are the requirements to verify my identity?
| 3
|
trimmed_train
|
538
|
Are you ripping people off with the exchange rate? It can't be that atrocious between banks.
| 18
|
trimmed_train
|
3,678
|
Tell me how to change my details.
| 31
|
trimmed_train
|
2,088
|
I accidentally made a payment from the wrong account yesterday. It's my rent payment, and it's very large, so the account I paid from won't be able to cover the amount. It's really important that the payment be made from the right account?
| 44
|
trimmed_train
|
8,259
|
When I exchanged currencies the value of my money changed.
| 61
|
trimmed_train
|
4,551
|
Will this card work at any ATM?
| 46
|
trimmed_train
|
3,250
|
The app reverted after I topped-up
| 58
|
trimmed_train
|
9,420
|
The bank charged me fees for withdrawing cash!
| 39
|
trimmed_train
|
8,245
|
I had trouble with an incorrect rate being applied when using the ATM with foreign currency.
| 61
|
trimmed_train
|
9,405
|
I got charged a fee that shouldn't be there from my cash
| 39
|
trimmed_train
|
8,188
|
My virtual car is not working.
| 10
|
trimmed_train
|
4,958
|
Please double check my card - withdrawal was working fine so far, but this morning on the way to work it suddenly got declined!
| 2
|
trimmed_train
|
8,801
|
The app is showing a cash withdrawal that I didn't make.
| 49
|
trimmed_train
|
2,668
|
Please tell me why I would have to pay a fee for a recent payment. Thanks.
| 40
|
trimmed_train
|
5,179
|
My card payment has been pending for a long time now. Why is it taking so long to take. It should have already made it through.
| 20
|
trimmed_train
|
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