id int32 0 10k | text stringlengths 13 433 | label int64 0 76 | Generalization stringclasses 1
value |
|---|---|---|---|
2,400 | I attempted to withdraw some money from an ATM this morning and received the wrong amount. Your app says I have enough money available in the account. Can someone tell me what's wrong? | 0 | trimmed_train |
7,052 | Why would a transfer to an account not be allowed? | 48 | trimmed_train |
1,111 | How long does it take for something to be delivered to the U.S? | 52 | trimmed_train |
6,096 | My money transfer has not happened yet | 13 | trimmed_train |
3,726 | I've just been married and need to update my name | 31 | trimmed_train |
7,654 | Can I top-up my card using a bank transfer. | 70 | trimmed_train |
9,258 | I would like to activate my card what do I need to do? | 56 | trimmed_train |
4,018 | In the app, where do I find my card PIN? | 33 | trimmed_train |
7,848 | I was wondering if I could get a second card on this account? I would like my daughter to have one. | 63 | trimmed_train |
4,218 | Do I have an option between Visa and MasterCard? | 64 | trimmed_train |
9,925 | can i get a card if i live in the US? | 68 | trimmed_train |
6,489 | who can put money in my account? | 26 | trimmed_train |
5,944 | I made a card payment, but it has been declined? | 19 | trimmed_train |
3,858 | Do i have to verify who I am? | 29 | trimmed_train |
2,633 | Where can I check to see if there will be a fee added to my payment? Are there specific instances that will result in a fee added? | 40 | trimmed_train |
2,958 | Which cards are accepted for topping up? | 14 | trimmed_train |
9,183 | I tried activating my plug-in and it didn't piece of work | 56 | trimmed_train |
2,132 | I need to cancel a transaction. | 44 | trimmed_train |
1,857 | Do I get charged if I get money? | 59 | trimmed_train |
8,209 | I got less cash because of the exchange rate. | 61 | trimmed_train |
1,792 | Why wasn't my contactless accepted at the metro? | 42 | trimmed_train |
2,299 | Is the top-up amount unlimited? | 9 | trimmed_train |
8,854 | I think there's been an unauthorized cash withdrawal from my account. | 49 | trimmed_train |
10,001 | Are cards available in the EU? | 68 | trimmed_train |
8,654 | How long do bank transfers take to clear | 71 | trimmed_train |
823 | Why does it still charge me even though I was unable to withdraw money from the ATM? | 72 | trimmed_train |
8,933 | Please help me, its urgent. Someone has withdrawn money from my account as few hours before my wallet has been. Now i want to stop withdrawal of more money. | 49 | trimmed_train |
4,229 | Can I get a Visa card? | 64 | trimmed_train |
6,134 | I need to know why a money transfer is available. | 13 | trimmed_train |
7,602 | I have an account at another bank, but I want to transfer some of the money to my account here.
. | 70 | trimmed_train |
655 | Why did I get charged one pound seemingly randomly? | 36 | trimmed_train |
1,267 | Why can't I use my card? | 74 | trimmed_train |
1,434 | Can I exchange currency for different types? | 62 | trimmed_train |
5,545 | I am having trouble doing a transfer. A "Decline " message appears after making the transfer. | 43 | trimmed_train |
5,873 | can you tell me why my card was declined? | 19 | trimmed_train |
3,121 | Is my card valid everywhere? | 60 | trimmed_train |
6,125 | The seller of the items I bought online the other day hasn't received the EU transfer yet. How long do these usually take? | 13 | trimmed_train |
1,432 | How can I exchange currencies with this app? | 62 | trimmed_train |
6,876 | I believe my card payment has reverted | 21 | trimmed_train |
2,737 | I need to check status as my friend hasn't got money I sent. | 16 | trimmed_train |
462 | Can you change the rate for the item I bought in a different currency as it is wrong? | 18 | trimmed_train |
9,033 | Please tell me what the exchange fee is. | 76 | trimmed_train |
3,450 | Why hasn't my cheque processed? | 12 | trimmed_train |
5,781 | Hello. Please, would you tell me if you have or have not received funds for a refund that I recently requested for a big purchase? I've contacted the merchant, but I can't tell that they have taken any action on it. | 51 | trimmed_train |
8,205 | I can't make purchases with my virtual card. | 10 | trimmed_train |
7,878 | I need more physical cards than I have right now! | 63 | trimmed_train |
1,201 | Is there a function where I can top-up automatically? | 5 | trimmed_train |
3,423 | I put my check in the bank, but I haven't gotten my cash yet? | 12 | trimmed_train |
6,069 | I have a transfer that is pending. | 13 | trimmed_train |
6,199 | Help me delete my account. I am not satisfied with the service. | 15 | trimmed_train |
4,764 | I have an unauthorized direct debit on my account | 17 | trimmed_train |
8,743 | When is my balance going to update, I just transferred some money | 71 | trimmed_train |
277 | How do I activate and link my new card? | 37 | trimmed_train |
8,204 | What do I do if my disposable virtual card doesn't work? | 10 | trimmed_train |
6,270 | What are the steps to get my card back that was kept by the ATM? | 45 | trimmed_train |
6,903 | Can I change my PIN at any ATM? | 22 | trimmed_train |
1,796 | Help me to set up contactless payments. | 42 | trimmed_train |
3,261 | Can you explain to me why a top up would be reverted? | 58 | trimmed_train |
8,684 | Why isn't my balance reflecting a transfer I did? | 71 | trimmed_train |
5,993 | How long do transfers take, mine just says pending? | 13 | trimmed_train |
7,289 | After reviewing my charges, I see I was charged a fee for a transfer I did, why? | 30 | trimmed_train |
139 | Can you tell me if I can track the card you sent me? | 23 | trimmed_train |
5,363 | How can I stop someone from using my card after I lost it yesterday. | 38 | trimmed_train |
4,284 | I tried to get gas but my money was gone! | 54 | trimmed_train |
3,043 | how many virtual cards can i have, i want 8 | 28 | trimmed_train |
3,940 | The app doesn't think that I am myself | 27 | trimmed_train |
2,909 | Is American Express supported for adding funds? | 14 | trimmed_train |
6,680 | How long does it take transfers from Europe to complete? | 69 | trimmed_train |
8,469 | Top-up is not working | 8 | trimmed_train |
3,854 | Can I use my account without verifying identity? | 29 | trimmed_train |
2,831 | I performed a transfer within the country the day before yesterday, but it has not gone through? Can you check on that? The account number is definitely correct, as I've checked. | 16 | trimmed_train |
7,200 | Why are you charging me a transfer fee? | 30 | trimmed_train |
2,203 | I need to cancel a transaction immediately. | 44 | trimmed_train |
6,310 | My husband and I went out for our weekly "dinner and a movie," and it was my turn to pick up the check. Now I see that my card was charged twice. Who should I contact about negating the second charge and getting my card credited? | 66 | trimmed_train |
8,928 | Someone stole my account, there's a withdrawal but it wasn't me, can we put a stop to it please? | 49 | trimmed_train |
882 | How many currencies can I have money in in my account? | 6 | trimmed_train |
4,594 | Where can I withdraw money from? | 46 | trimmed_train |
9,836 | Explain how to verify my identity? | 3 | trimmed_train |
5,975 | My card was not accepted in a shop | 19 | trimmed_train |
3,567 | There is a payment made with my card that I don't recognize at all. | 34 | trimmed_train |
867 | My last ATM request did not go through due to a declined card. Please cancel the request on my account. | 72 | trimmed_train |
8,787 | I got a notice from my app that I withdrew cash but I don't remember doing so. How do I fix this? | 49 | trimmed_train |
2,520 | I had to pay a fee when buying items with my card. | 40 | trimmed_train |
55 | What's the reason my new card hasn't come? | 23 | trimmed_train |
9,591 | I need a new card, my old card is expiring. | 24 | trimmed_train |
9,780 | What are the requirements to verify my identity? | 3 | trimmed_train |
538 | Are you ripping people off with the exchange rate? It can't be that atrocious between banks. | 18 | trimmed_train |
3,678 | Tell me how to change my details. | 31 | trimmed_train |
2,088 | I accidentally made a payment from the wrong account yesterday. It's my rent payment, and it's very large, so the account I paid from won't be able to cover the amount. It's really important that the payment be made from the right account? | 44 | trimmed_train |
8,259 | When I exchanged currencies the value of my money changed. | 61 | trimmed_train |
4,551 | Will this card work at any ATM? | 46 | trimmed_train |
3,250 | The app reverted after I topped-up | 58 | trimmed_train |
9,420 | The bank charged me fees for withdrawing cash! | 39 | trimmed_train |
8,245 | I had trouble with an incorrect rate being applied when using the ATM with foreign currency. | 61 | trimmed_train |
9,405 | I got charged a fee that shouldn't be there from my cash | 39 | trimmed_train |
8,188 | My virtual car is not working. | 10 | trimmed_train |
4,958 | Please double check my card - withdrawal was working fine so far, but this morning on the way to work it suddenly got declined! | 2 | trimmed_train |
8,801 | The app is showing a cash withdrawal that I didn't make. | 49 | trimmed_train |
2,668 | Please tell me why I would have to pay a fee for a recent payment. Thanks. | 40 | trimmed_train |
5,179 | My card payment has been pending for a long time now. Why is it taking so long to take. It should have already made it through. | 20 | trimmed_train |
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