id int32 0 10k | text stringlengths 13 433 | label int64 0 76 | Generalization stringclasses 1
value |
|---|---|---|---|
1,724 | I put the wrong pin too many times and now it is blocked. Can you help me unblock it? | 25 | trimmed_train |
3,199 | I did a topup successfully but its not showing in balance. I think there is some problem in system. | 58 | trimmed_train |
8,300 | how come my withdrawal rate is wrong for my cash withdrawal | 61 | trimmed_train |
3,624 | Why is there a payment I didn't do? | 34 | trimmed_train |
4,763 | Weird Direct Debit payment | 17 | trimmed_train |
1,575 | I'd like to open an account for my kids can I do that? | 35 | trimmed_train |
1,273 | My card is not working when I try to use it. | 74 | trimmed_train |
1,229 | I have a trip coming up and want to add money automatically. | 5 | trimmed_train |
9,085 | Do I get charged for a top up from a European bank? | 73 | trimmed_train |
6,317 | I think there is a mistake. I am being charged twice. | 66 | trimmed_train |
3,046 | I'd like more info on getting a virtual card. | 28 | trimmed_train |
980 | are multiple currencies acceptable? | 6 | trimmed_train |
6,278 | lost my card in atm | 45 | trimmed_train |
4,467 | Someone might be using my card that is not me. | 75 | trimmed_train |
8,113 | How much for an actual card? | 11 | trimmed_train |
6,042 | How long will my transfer stay pending? | 13 | trimmed_train |
7,395 | My salary is in GBP, is this something I need to configure? | 47 | trimmed_train |
2,763 | What do I do if I completed a money transfer but the recipient hasn't received it? | 16 | trimmed_train |
9,895 | How do I get a card in the EU? | 68 | trimmed_train |
8,627 | I've transferred money into my account but the balance is the same | 71 | trimmed_train |
6,927 | I'm travelling abroad but I've run into a situation where I need to change my PIN immediately. Can I do this from here? | 22 | trimmed_train |
2,855 | I just sent money but the person I sent it to doesn't see it. What happened? | 16 | trimmed_train |
7,141 | My account transfer was blocked. | 48 | trimmed_train |
313 | I need to know what foreign exchange rate I can get. | 4 | trimmed_train |
2,746 | What is the length of a transaction completion? | 16 | trimmed_train |
5,164 | I have a pending payment on my card. Why? | 20 | trimmed_train |
9,175 | If US cards have a top up charge, what is it? | 73 | trimmed_train |
7,927 | I need two cards. Is this possible? | 63 | trimmed_train |
9,361 | Is the fee with my cash withdrawal a mistake? | 39 | trimmed_train |
916 | Can you do exchanges of EUR? | 6 | trimmed_train |
2,653 | Why was a fee added to my bill when I used my card? | 40 | trimmed_train |
4,510 | i didnt make these transactions, i think my card details might be stolen | 75 | trimmed_train |
9,009 | What is the exchange fee that is charged? | 76 | trimmed_train |
7,826 | I need a second card on this account for my daughter. | 63 | trimmed_train |
190 | My card is no longer lost. How do I enter it back into the app? | 37 | trimmed_train |
2,143 | How can I cancel my transfer? | 44 | trimmed_train |
8,482 | I've been trying to transfer funds to top-up my card, but the transaction is not going through. Is there something I'm doing wrong? | 8 | trimmed_train |
5,411 | My package is taking too long to arrive and I don't want it anymore. Can I get a refund? | 53 | trimmed_train |
8,031 | How do I add cash to my account? | 57 | trimmed_train |
8,184 | How do I get this damn virtual card to work? | 10 | trimmed_train |
8,806 | The app says I got cash from an ATM but I didn't | 49 | trimmed_train |
9,454 | Why am I being charged for getting cash? | 39 | trimmed_train |
5,804 | I returned an item but don't see it on my account? | 51 | trimmed_train |
8,665 | How long do transfers take to show up in my account? | 71 | trimmed_train |
1,556 | Could you assist me in finding my lost card? | 65 | trimmed_train |
3,601 | I didn't make this payment and it's on my app | 34 | trimmed_train |
3,610 | I have just read my statement and there is a payment I don't recognise. | 34 | trimmed_train |
2,296 | How many top-ups can be approved? | 9 | trimmed_train |
2,890 | can i top up from a usa credit card | 14 | trimmed_train |
104 | Why haven't I received my new card yet? | 23 | trimmed_train |
2,976 | If I want to topup by card, how do I do it? | 14 | trimmed_train |
8,353 | When I got cash I believe that the exchange rate was wrong | 61 | trimmed_train |
6,658 | When can I expect the transfer to be complete? | 69 | trimmed_train |
845 | Its been several days and my cash withdrawal is still pending. Why? | 72 | trimmed_train |
7,609 | I'd like to know how transferring my money into my account works. | 70 | trimmed_train |
7,398 | How does one send me money? | 47 | trimmed_train |
8,295 | Can I get money in my home currency at an ATM? I'm on vacation and don't have cash with me. This is cause for a bit of concern. Is it possible to withdraw here without additional cost? | 61 | trimmed_train |
5,798 | A refund for a recent return has not arrived on my card. | 51 | trimmed_train |
1,118 | Can I add money automatically to my account while traveling? | 5 | trimmed_train |
8,321 | How did you arrive at the rate of exchange? I thought that I would get more cash. | 61 | trimmed_train |
4,693 | I just noticed that I supposedly made a payment to a seller a while back. The problem is, I don't recognize the seller. There must be a way to see who it is or track the payment. Can you do that, because I don't remember this transaction? | 17 | trimmed_train |
9,641 | My card is expiring, how do I get a new one? | 24 | trimmed_train |
2,700 | My money transaction can't be seen by the person I sent it to | 16 | trimmed_train |
9,614 | My card is due to expire soon. | 24 | trimmed_train |
7,156 | I've been trying to make a transfer and it hasn't gone through. Now I am receiving an error message. What is the problem? | 48 | trimmed_train |
5,779 | My refund has not shown up on my statement. | 51 | trimmed_train |
1,593 | I have young kids. Can they use this service? | 35 | trimmed_train |
2,660 | Is it normal to get charged extra when i use my card? | 40 | trimmed_train |
4,948 | The ATM keeps declining my card! I tried two different ATMs already can you please check if everything is alright with my account?? | 2 | trimmed_train |
5,886 | Why didn;t my payment work | 19 | trimmed_train |
6,685 | Help! I need to transfer something to China. | 69 | trimmed_train |
5,467 | I want a refund, but I haven't received the item yet. Can I cancel it and get my funds back? How do I do that. | 53 | trimmed_train |
7,915 | What's the process to receive a second card? | 63 | trimmed_train |
6,624 | How long do I have to wait for a US transfer? | 69 | trimmed_train |
6,495 | What is my source of funds? | 26 | trimmed_train |
809 | Hi, I tried to withdraw some money from an ATM and the machine was broken. It says that the transaction is still in progress. Can you double check to see what's happening? I don't want to be charged since I was not able to withdraw the money. | 72 | trimmed_train |
3,709 | Change of location, need to change details | 31 | trimmed_train |
5,709 | I requested a refund from a merchant several days ago, but don't see anything showing up in my account yet. Can you check on your end to see if the money has reached you guys? | 51 | trimmed_train |
5,131 | Card payment is showing as pending | 20 | trimmed_train |
9,904 | Which countries are supported | 68 | trimmed_train |
1,756 | How many incorrect attempts cause card to be blocked? | 25 | trimmed_train |
6,700 | How long will it take to urgently transfer something to China? | 69 | trimmed_train |
7,951 | I can't find how to top up my account with a check. Where is that? | 57 | trimmed_train |
7,451 | Hi, I'm in progress of purchasing a flat and am trying to make to make a payment. An error is appearing, and I need assistance. | 41 | trimmed_train |
9,682 | I seem to be having trouble with my Google Pay Top. Can you please help? | 32 | trimmed_train |
6,083 | I wanted to know why there is a transfer of mine pending. | 13 | trimmed_train |
8,010 | What physical locations can I use cash to top up? | 57 | trimmed_train |
9,984 | I live in the UK. Can I get a card? | 68 | trimmed_train |
283 | How do I see my card in the app? | 37 | trimmed_train |
6,825 | I think the payment from my card was revereted | 21 | trimmed_train |
601 | $1 charge in transaction. | 36 | trimmed_train |
6,622 | How long do I wait for a transfer from the United States? | 69 | trimmed_train |
4,052 | Do i have to wait to get the pin or can i set up a pin | 33 | trimmed_train |
3,612 | There are a couple payments with my card displayed in the app which I didn't make. What is happening? Maybe someone has access to my card. | 34 | trimmed_train |
2,379 | What do I need to do to get cash back? The ATM gave me the wrong amount that I requested but the app is showing the amount to be correct. | 0 | trimmed_train |
8,130 | What is the cost for physical cards? | 11 | trimmed_train |
880 | How many different currencies can I hold money in? | 6 | trimmed_train |
7 | What do I do if I still have not received my new card? | 23 | trimmed_train |
2,461 | Please help me with the amount that i have withdrawn from the ATM today, the ATM has given me wrong sum of amount, and i could see that the app is displaying the greater amount than taken out. | 0 | trimmed_train |
9,064 | What commission do you take for currency exchage? | 76 | trimmed_train |
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