id int32 0 10k | text stringlengths 13 433 | label int64 0 76 | Generalization stringclasses 1
value |
|---|---|---|---|
8,028 | I want to use cash to top up. | 57 | trimmed_train |
5,904 | My card payment is being declined and I've tried several times. | 19 | trimmed_train |
9,275 | What information do I need to gather in order to activate my card? | 56 | trimmed_train |
5,013 | I cant get money out of the ATM with my card. I just put my card in the ATM but it will not allow me to take any money out. What do I need to do to fix this? | 2 | trimmed_train |
8,924 | I have a cash withdrawal in my statement. Why is that? | 49 | trimmed_train |
2,170 | I inadvertently completed a transaction on a wrong account. | 44 | trimmed_train |
4,337 | Can other people top up my account? | 54 | trimmed_train |
7,935 | Is there somewhere I can send a check to add to my account? | 57 | trimmed_train |
4,752 | how do i get a refund for a direct debit payment i didn't make | 17 | trimmed_train |
6,820 | Hello, I was contacted by a seller who let me know my money didn't come through on their side. It most certainly came out of my account so I need this looked at immediately because now it has been returned to me! | 21 | trimmed_train |
8,195 | I received my Virtual card information, but was unable to use it to make a purchase. Why did this happen and what can I do? | 10 | trimmed_train |
3,997 | my pin hasn't arrived in the post! How do I cancel it or get a new one? | 33 | trimmed_train |
5,468 | I'm going to cancel a purchase. | 53 | trimmed_train |
1,043 | What is your shipping policies for cards? | 52 | trimmed_train |
1,129 | How do I access the option to top up? | 5 | trimmed_train |
9,154 | What options do I have when topping up a US card? | 73 | trimmed_train |
4,804 | I have an unknown direct debit payment on my account | 17 | trimmed_train |
1,685 | When I was drunk I got my card stuck in your machine because i mis-typed my PIN. What do I need to do to get it restored? | 25 | trimmed_train |
4,276 | The money disappeared after I topped up my account. | 54 | trimmed_train |
2,794 | How long will my transaction take? | 16 | trimmed_train |
6,662 | How long does it take for a transfer to be in my account? | 69 | trimmed_train |
8,425 | Please tell me about disposable cards. | 7 | trimmed_train |
6,919 | Can I change my PIN at a nearby ATM when in Spain? I think someone saw my PIN and I need to change it but am on vacation. | 22 | trimmed_train |
3,404 | After depositing a cheque my balance did not change. | 12 | trimmed_train |
7,834 | How many cards am I allowed? | 63 | trimmed_train |
8,089 | How can receive a physical card | 11 | trimmed_train |
2,171 | I used the wrong account number! | 44 | trimmed_train |
8,199 | virtual card won't work for me | 10 | trimmed_train |
5,657 | I got a declining message during a transfer? please tell me why | 43 | trimmed_train |
2,140 | Is there a way to revert a transaction? | 44 | trimmed_train |
8,431 | Can you help me get a disposable virtual card? | 7 | trimmed_train |
1,599 | What are the age requirements for service? | 35 | trimmed_train |
2,482 | I needed $100 but all it gave me was $20. | 0 | trimmed_train |
5,296 | Someone has taken my phone from my hotel room! | 38 | trimmed_train |
746 | Cash withdrawal has been pending, why is it so? | 72 | trimmed_train |
7,329 | I just moved overseas and I noticed that you are charging me more fees. I am a loyal customer, is this how you expect to keep customers? | 30 | trimmed_train |
4,672 | Who do I contact if there is a direct debit that I did not create. | 17 | trimmed_train |
5,938 | I've tried many times to make a payment, but it's not going through. What's wrong? | 19 | trimmed_train |
2,567 | Why was I charged for payments? You didn't warn me about additional fees. | 40 | trimmed_train |
6,407 | Why have I been charged more than once for the same transaction? | 66 | trimmed_train |
2,255 | what is the limit for top-ups? | 9 | trimmed_train |
7,567 | How can I link my bank to my top up account? | 70 | trimmed_train |
4,167 | Can I select my card scheme or do you choose it for me? | 64 | trimmed_train |
5,238 | What is the pending payment on my card about? | 20 | trimmed_train |
1,545 | What do I do if my card was stolen. | 65 | trimmed_train |
4,089 | I'm looking in the App and can't find my PIN, where should I look? | 33 | trimmed_train |
2,683 | Hello! I randomly got charged an extra fee today as i was shopping online and i have no idea why! Are there extra fees for card payments? Or am i missing something here? | 40 | trimmed_train |
9,899 | May I get one of your cards? I live in the EU. | 68 | trimmed_train |
693 | I wanted to know about a pending dollar that is on my statement. | 36 | trimmed_train |
6,547 | Can you tell me how to tell where my funds come from? | 26 | trimmed_train |
8,263 | I exchanged cash when traveling and the rate was incorrect. | 61 | trimmed_train |
7,707 | how do I find the code to verify the top up card? | 55 | trimmed_train |
4,889 | Lost password | 1 | trimmed_train |
2,412 | The correct amount of cash was not received. | 0 | trimmed_train |
1,902 | Am I going to be charged for topping up by transfer? | 59 | trimmed_train |
4,959 | I was declined when trying to withdrawal cash! | 2 | trimmed_train |
6,731 | My payment was terminated | 21 | trimmed_train |
5,596 | Transfer was declined, could not complete request. | 43 | trimmed_train |
1,946 | When will my top-up happen? | 67 | trimmed_train |
1,540 | How do I deactivate a stolen card? | 65 | trimmed_train |
1,536 | What are the steps I need to do if I have a stolen card? | 65 | trimmed_train |
7,375 | Do I need to convert my currency from GBP before transferring? | 47 | trimmed_train |
982 | I heard that you support more than one type of fiat currency, would you tell me which ones please? | 6 | trimmed_train |
1,117 | When will it be delivered to the US? | 52 | trimmed_train |
1,846 | Can I use SWIFT transfers? | 59 | trimmed_train |
2,494 | I only got some of the cash I requested from the ATM | 0 | trimmed_train |
6,755 | The card payment didn't work | 21 | trimmed_train |
3,985 | I am having trouble to verify my identity | 27 | trimmed_train |
9,761 | Can you please assist me in Apple Pay, in getting Top Up to work? | 32 | trimmed_train |
8,999 | What do you charge for an exchange fee? | 76 | trimmed_train |
2,398 | What do I do if I got the wrong amount at the ATM? | 0 | trimmed_train |
5,949 | When I tried to pay in a store my card din't work | 19 | trimmed_train |
5,039 | atm refused to give me money | 2 | trimmed_train |
595 | I had to pay a pound more than I anticipated! | 36 | trimmed_train |
8,779 | I can't see the transfer that I put in. | 71 | trimmed_train |
8,087 | What does the bank charge for lost or stolen card replacements? | 11 | trimmed_train |
4,042 | Help, I don't know what the PIN is to my card? | 33 | trimmed_train |
6,664 | I just did a transfer, but don't see the money in my account. What's up? | 69 | trimmed_train |
5,773 | I can't find my refund. Please help. | 51 | trimmed_train |
934 | What flat currencies do you support for holding and exchange? | 6 | trimmed_train |
7,992 | can i deposit a check here? | 57 | trimmed_train |
1,134 | If there isn't much money left over, will it top-up automatically? | 5 | trimmed_train |
1,936 | Sort your top up out please! It's been pending since an hour already, can you please make this go through asap I really need the money | 67 | trimmed_train |
3,708 | I need to update my demographics. | 31 | trimmed_train |
1,091 | i need to add express delivery if that's an option | 52 | trimmed_train |
7,819 | Can I have more physical cards? | 63 | trimmed_train |
8,903 | I have a cash withdrawal that I do not recognise. | 49 | trimmed_train |
1,443 | How do I make a currency exchange? | 62 | trimmed_train |
7,827 | How can I get another card? | 63 | trimmed_train |
3,420 | Can you tell me why a cheque deposit isn't showing in my balance? | 12 | trimmed_train |
7,410 | Am I allowed to use different currencies? | 47 | trimmed_train |
4,833 | Why doesn't my passcode work? | 1 | trimmed_train |
6,674 | I transferred money from the US, How long does it take? | 69 | trimmed_train |
3,584 | There is a payment in the app I did not make | 34 | trimmed_train |
7,307 | I made a transfer and was charged an extra fee! | 30 | trimmed_train |
9,849 | For the identity check, do I need any kind of documentation? | 3 | trimmed_train |
7,706 | How can I verify the top-up card? | 55 | trimmed_train |
269 | How can I add a new card? | 37 | trimmed_train |
9,108 | Is there a fee to top up a US card using a debit or credit card? | 73 | trimmed_train |
6,526 | How do I verify my source of funds? | 26 | trimmed_train |
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