id
int32 0
10k
| text
stringlengths 13
433
| label
int64 0
76
| Generalization
stringclasses 1
value |
|---|---|---|---|
3,274
|
The app reversed a top off I had. What should I do?
| 58
|
trimmed_train
|
2,532
|
Where can I find out the fee structure for my account? I have been charged fees for some transactions, but not for other ones. I can't find a pattern in these fees.
| 40
|
trimmed_train
|
2,091
|
Is there any way to cancel my transfer
| 44
|
trimmed_train
|
1,895
|
How much does it cost to make transfers?
| 59
|
trimmed_train
|
4,835
|
I forgot the passcode on my app.
| 1
|
trimmed_train
|
3,555
|
why do I have an unknown payment?
| 34
|
trimmed_train
|
8,166
|
Can I revive a physical card.
| 11
|
trimmed_train
|
1,861
|
For topping-up is there a charge?
| 59
|
trimmed_train
|
2,937
|
Can I electronically transfer funds into my account from my American Express?
| 14
|
trimmed_train
|
1,640
|
Can my daughter make an account?
| 35
|
trimmed_train
|
82
|
How can I track my card's delivery?
| 23
|
trimmed_train
|
8,634
|
Im going to need to make a transfer from a UK account but I need it to go through ASAP. Is that going to be possible or will it take forever?? Im hoping it will be a couple hours and not a couple weeks.
| 71
|
trimmed_train
|
9,442
|
Why am I being charged for withdrawing cash but haven't in the past?
| 39
|
trimmed_train
|
6,913
|
Which ATM's am i able to change my PIN?
| 22
|
trimmed_train
|
9,939
|
Can I get a card? I live in the US.
| 68
|
trimmed_train
|
3,808
|
Can I use my account now, even though my identity verification has not gone through yet?
| 29
|
trimmed_train
|
3,376
|
My cash deposit from a week ago is still not in my account. Can you help me please?
| 12
|
trimmed_train
|
7,847
|
Am I permitted to have a spare card?
| 63
|
trimmed_train
|
5,373
|
Please tell me how to get a refund for something I bought.
| 53
|
trimmed_train
|
5,659
|
I have double-checked all of my recipient details but for some reason all of my transfers keep getting declined. I have no clue as to why.
| 43
|
trimmed_train
|
2,623
|
I have been charged an extra fee when buying from your store. Why is this?
| 40
|
trimmed_train
|
9,714
|
How do i top up my google pay?
| 32
|
trimmed_train
|
9,069
|
Which US cards have top up charges?
| 73
|
trimmed_train
|
5,177
|
I noticed that there's a payment on my card that's pending.
| 20
|
trimmed_train
|
7,470
|
Why did the transfer fail when I attempted to do it earlier?
| 41
|
trimmed_train
|
4,292
|
I was attempting to top up with my card but the money has vanished!
| 54
|
trimmed_train
|
7,234
|
Will I be charged for transfers?
| 30
|
trimmed_train
|
9,309
|
I want to activate the card.
| 56
|
trimmed_train
|
1,560
|
Can my children open an account?
| 35
|
trimmed_train
|
1,512
|
I lost track of my card
| 65
|
trimmed_train
|
6,007
|
How long do I have to wait for the transfer to be finalized?
| 13
|
trimmed_train
|
9,391
|
Why are fees charged for cash withdrawals? I went to withdraw some money earlier today after shopping. There's a new fee that there.
| 39
|
trimmed_train
|
1,370
|
I would like to exchange currencies on the app. How do I do this?
| 62
|
trimmed_train
|
4,781
|
Why am I seeing a direct debit thats not mine?
| 17
|
trimmed_train
|
9,231
|
How do I activate my card to start using it?
| 56
|
trimmed_train
|
9,875
|
Where are you cards supported?
| 68
|
trimmed_train
|
935
|
What kind of fiat currencies are supported for holding and exchange?
| 6
|
trimmed_train
|
9,534
|
My card's expiring a month from now, should I place an order for the new card?
| 24
|
trimmed_train
|
6,250
|
My card got stuck in an ATM.
| 45
|
trimmed_train
|
4,559
|
What ATMs accept my card?
| 46
|
trimmed_train
|
1,461
|
need to exchange currencies
| 62
|
trimmed_train
|
3,335
|
I tried updating my balance by cheque yesterday but it doesn't seem to be working. Shouldn't that be faster? Please check my account something has gone wrong there.
| 12
|
trimmed_train
|
5,520
|
How does on apply fora refund on an item he ordered? I ordere an item and have not received it yet so i want to cancel it and get a refund
| 53
|
trimmed_train
|
7,987
|
Where do I look for cash top up?
| 57
|
trimmed_train
|
1,852
|
If I were to transfer, what would the cost be?
| 59
|
trimmed_train
|
2,374
|
Why didn't I receive the right amount of cash?
| 0
|
trimmed_train
|
9,505
|
Why was I charged a fee for my withdrawal?
| 39
|
trimmed_train
|
1,950
|
My top-up is taking a while to process!
| 67
|
trimmed_train
|
3,081
|
I need to order a new card, can you please direct me to the virtual cards?
| 28
|
trimmed_train
|
7,580
|
How can my account have money transferred into it?
| 70
|
trimmed_train
|
8,735
|
Why is it taking so long to update my balance transfer?
| 71
|
trimmed_train
|
8,022
|
Do you accept cash?
| 57
|
trimmed_train
|
9,156
|
How much does it cost to us US cards?
| 73
|
trimmed_train
|
9,892
|
i live in portugal. do you operate here?
| 68
|
trimmed_train
|
2,219
|
I recently made a transfer that I would like to cancel
| 44
|
trimmed_train
|
4,642
|
My app is showing a payment that I know I did not do. Can you please cancel that transaction and credit my account please?
| 17
|
trimmed_train
|
4,356
|
Is there a limit to the number of disposable cards I can have?
| 50
|
trimmed_train
|
9,318
|
What steps do I have to go through in order to activate my new card?
| 56
|
trimmed_train
|
1,694
|
Can I unblock my PIN in the app?
| 25
|
trimmed_train
|
9,142
|
Is there any fees for top ups?
| 73
|
trimmed_train
|
4,874
|
I've completely forgot the code to get into the app.
| 1
|
trimmed_train
|
3,869
|
Why do you need so much information about my identity?
| 29
|
trimmed_train
|
6,254
|
I didn't get my card back from the ATM.
| 45
|
trimmed_train
|
5,354
|
My phone was taken yesterday, is there something that I need to do?
| 38
|
trimmed_train
|
5,181
|
Why are my purchases from this morning still pending?
| 20
|
trimmed_train
|
3,437
|
I deposited money but my balance hasn't been updated yet.
| 12
|
trimmed_train
|
3,174
|
Something is wrong, my top-up is gone and I don't know what happened to my money.
| 58
|
trimmed_train
|
3,080
|
Where would I order a virtual card?
| 28
|
trimmed_train
|
7,778
|
Where can I find the verification code for a top-up?
| 55
|
trimmed_train
|
9,917
|
Which countries do you work with?
| 68
|
trimmed_train
|
2,093
|
Please cancel my most recent transfer, it was a mistake. This is an emergency. It needs to be canceled before it goes through.
| 44
|
trimmed_train
|
7,742
|
Where can i find my top-up verification code?
| 55
|
trimmed_train
|
5,000
|
My card rejected a cash withdrawal. Why?
| 2
|
trimmed_train
|
2,323
|
What's my limit for topping up?
| 9
|
trimmed_train
|
92
|
What do I need to do to get my new card which I have requested 2 weeks ago?
| 23
|
trimmed_train
|
8,978
|
always exchanging currencies, do you offer a discount?
| 76
|
trimmed_train
|
5,724
|
My refund has not yet been credited on my statement
| 51
|
trimmed_train
|
879
|
why isnt my cash withdrawal showing
| 72
|
trimmed_train
|
7,721
|
Is there a reason why top-up needs verifying?
| 55
|
trimmed_train
|
5,988
|
Tell me why my card payment was declined.
| 19
|
trimmed_train
|
6,563
|
How do I see my source of funds?
| 26
|
trimmed_train
|
686
|
Is there a reason there's an extra fee on my statement?
| 36
|
trimmed_train
|
4,195
|
If I can, I would like to get both Mastercard and Visa from you.
| 64
|
trimmed_train
|
2,370
|
Hi, I draw out some money from the ATM today. The ATM has given me wrong amount and the application is displaying more amount than i withdraw.
| 0
|
trimmed_train
|
8,221
|
I think the exchange rate for my for my cash withdrawal is wrong
| 61
|
trimmed_train
|
3,593
|
I have a card payment that I don't recognize. What should I do?
| 34
|
trimmed_train
|
2,349
|
I got less money than I asked for.
| 0
|
trimmed_train
|
2,256
|
How much can I top up in a day?
| 9
|
trimmed_train
|
7,426
|
Do you support direct deposits from my employer?
| 47
|
trimmed_train
|
5,408
|
I want to cancel a purchase
| 53
|
trimmed_train
|
1,093
|
Can i choose a specific delivery date?
| 52
|
trimmed_train
|
253
|
I deactivated my card but would like to reactivate it.
| 37
|
trimmed_train
|
3,626
|
I have an odd payment in my statement
| 34
|
trimmed_train
|
2,105
|
I messed up and made a transaction using the wrong account.
| 44
|
trimmed_train
|
9,932
|
How do I sign up for a card if I'm in America?
| 68
|
trimmed_train
|
3,473
|
I made a check deposit but the cash hasn't arrived in my account yet.
| 12
|
trimmed_train
|
7,776
|
Where's my top up code?
| 55
|
trimmed_train
|
1,717
|
How can I reset my darned PIN number?
| 25
|
trimmed_train
|
1,224
|
how can i get it to add money automatically while travelling
| 5
|
trimmed_train
|
5,852
|
May monthly payment to Apple has been declined but I don't know why, they are going to re-try the payment and it must go through, can you tell me what is going on please?
| 19
|
trimmed_train
|
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