id int32 0 10k | text stringlengths 13 433 | label int64 0 76 | Generalization stringclasses 1
value |
|---|---|---|---|
3,274 | The app reversed a top off I had. What should I do? | 58 | trimmed_train |
2,532 | Where can I find out the fee structure for my account? I have been charged fees for some transactions, but not for other ones. I can't find a pattern in these fees. | 40 | trimmed_train |
2,091 | Is there any way to cancel my transfer | 44 | trimmed_train |
1,895 | How much does it cost to make transfers? | 59 | trimmed_train |
4,835 | I forgot the passcode on my app. | 1 | trimmed_train |
3,555 | why do I have an unknown payment? | 34 | trimmed_train |
8,166 | Can I revive a physical card. | 11 | trimmed_train |
1,861 | For topping-up is there a charge? | 59 | trimmed_train |
2,937 | Can I electronically transfer funds into my account from my American Express? | 14 | trimmed_train |
1,640 | Can my daughter make an account? | 35 | trimmed_train |
82 | How can I track my card's delivery? | 23 | trimmed_train |
8,634 | Im going to need to make a transfer from a UK account but I need it to go through ASAP. Is that going to be possible or will it take forever?? Im hoping it will be a couple hours and not a couple weeks. | 71 | trimmed_train |
9,442 | Why am I being charged for withdrawing cash but haven't in the past? | 39 | trimmed_train |
6,913 | Which ATM's am i able to change my PIN? | 22 | trimmed_train |
9,939 | Can I get a card? I live in the US. | 68 | trimmed_train |
3,808 | Can I use my account now, even though my identity verification has not gone through yet? | 29 | trimmed_train |
3,376 | My cash deposit from a week ago is still not in my account. Can you help me please? | 12 | trimmed_train |
7,847 | Am I permitted to have a spare card? | 63 | trimmed_train |
5,373 | Please tell me how to get a refund for something I bought. | 53 | trimmed_train |
5,659 | I have double-checked all of my recipient details but for some reason all of my transfers keep getting declined. I have no clue as to why. | 43 | trimmed_train |
2,623 | I have been charged an extra fee when buying from your store. Why is this? | 40 | trimmed_train |
9,714 | How do i top up my google pay? | 32 | trimmed_train |
9,069 | Which US cards have top up charges? | 73 | trimmed_train |
5,177 | I noticed that there's a payment on my card that's pending. | 20 | trimmed_train |
7,470 | Why did the transfer fail when I attempted to do it earlier? | 41 | trimmed_train |
4,292 | I was attempting to top up with my card but the money has vanished! | 54 | trimmed_train |
7,234 | Will I be charged for transfers? | 30 | trimmed_train |
9,309 | I want to activate the card. | 56 | trimmed_train |
1,560 | Can my children open an account? | 35 | trimmed_train |
1,512 | I lost track of my card | 65 | trimmed_train |
6,007 | How long do I have to wait for the transfer to be finalized? | 13 | trimmed_train |
9,391 | Why are fees charged for cash withdrawals? I went to withdraw some money earlier today after shopping. There's a new fee that there. | 39 | trimmed_train |
1,370 | I would like to exchange currencies on the app. How do I do this? | 62 | trimmed_train |
4,781 | Why am I seeing a direct debit thats not mine? | 17 | trimmed_train |
9,231 | How do I activate my card to start using it? | 56 | trimmed_train |
9,875 | Where are you cards supported? | 68 | trimmed_train |
935 | What kind of fiat currencies are supported for holding and exchange? | 6 | trimmed_train |
9,534 | My card's expiring a month from now, should I place an order for the new card? | 24 | trimmed_train |
6,250 | My card got stuck in an ATM. | 45 | trimmed_train |
4,559 | What ATMs accept my card? | 46 | trimmed_train |
1,461 | need to exchange currencies | 62 | trimmed_train |
3,335 | I tried updating my balance by cheque yesterday but it doesn't seem to be working. Shouldn't that be faster? Please check my account something has gone wrong there. | 12 | trimmed_train |
5,520 | How does on apply fora refund on an item he ordered? I ordere an item and have not received it yet so i want to cancel it and get a refund | 53 | trimmed_train |
7,987 | Where do I look for cash top up? | 57 | trimmed_train |
1,852 | If I were to transfer, what would the cost be? | 59 | trimmed_train |
2,374 | Why didn't I receive the right amount of cash? | 0 | trimmed_train |
9,505 | Why was I charged a fee for my withdrawal? | 39 | trimmed_train |
1,950 | My top-up is taking a while to process! | 67 | trimmed_train |
3,081 | I need to order a new card, can you please direct me to the virtual cards? | 28 | trimmed_train |
7,580 | How can my account have money transferred into it? | 70 | trimmed_train |
8,735 | Why is it taking so long to update my balance transfer? | 71 | trimmed_train |
8,022 | Do you accept cash? | 57 | trimmed_train |
9,156 | How much does it cost to us US cards? | 73 | trimmed_train |
9,892 | i live in portugal. do you operate here? | 68 | trimmed_train |
2,219 | I recently made a transfer that I would like to cancel | 44 | trimmed_train |
4,642 | My app is showing a payment that I know I did not do. Can you please cancel that transaction and credit my account please? | 17 | trimmed_train |
4,356 | Is there a limit to the number of disposable cards I can have? | 50 | trimmed_train |
9,318 | What steps do I have to go through in order to activate my new card? | 56 | trimmed_train |
1,694 | Can I unblock my PIN in the app? | 25 | trimmed_train |
9,142 | Is there any fees for top ups? | 73 | trimmed_train |
4,874 | I've completely forgot the code to get into the app. | 1 | trimmed_train |
3,869 | Why do you need so much information about my identity? | 29 | trimmed_train |
6,254 | I didn't get my card back from the ATM. | 45 | trimmed_train |
5,354 | My phone was taken yesterday, is there something that I need to do? | 38 | trimmed_train |
5,181 | Why are my purchases from this morning still pending? | 20 | trimmed_train |
3,437 | I deposited money but my balance hasn't been updated yet. | 12 | trimmed_train |
3,174 | Something is wrong, my top-up is gone and I don't know what happened to my money. | 58 | trimmed_train |
3,080 | Where would I order a virtual card? | 28 | trimmed_train |
7,778 | Where can I find the verification code for a top-up? | 55 | trimmed_train |
9,917 | Which countries do you work with? | 68 | trimmed_train |
2,093 | Please cancel my most recent transfer, it was a mistake. This is an emergency. It needs to be canceled before it goes through. | 44 | trimmed_train |
7,742 | Where can i find my top-up verification code? | 55 | trimmed_train |
5,000 | My card rejected a cash withdrawal. Why? | 2 | trimmed_train |
2,323 | What's my limit for topping up? | 9 | trimmed_train |
92 | What do I need to do to get my new card which I have requested 2 weeks ago? | 23 | trimmed_train |
8,978 | always exchanging currencies, do you offer a discount? | 76 | trimmed_train |
5,724 | My refund has not yet been credited on my statement | 51 | trimmed_train |
879 | why isnt my cash withdrawal showing | 72 | trimmed_train |
7,721 | Is there a reason why top-up needs verifying? | 55 | trimmed_train |
5,988 | Tell me why my card payment was declined. | 19 | trimmed_train |
6,563 | How do I see my source of funds? | 26 | trimmed_train |
686 | Is there a reason there's an extra fee on my statement? | 36 | trimmed_train |
4,195 | If I can, I would like to get both Mastercard and Visa from you. | 64 | trimmed_train |
2,370 | Hi, I draw out some money from the ATM today. The ATM has given me wrong amount and the application is displaying more amount than i withdraw. | 0 | trimmed_train |
8,221 | I think the exchange rate for my for my cash withdrawal is wrong | 61 | trimmed_train |
3,593 | I have a card payment that I don't recognize. What should I do? | 34 | trimmed_train |
2,349 | I got less money than I asked for. | 0 | trimmed_train |
2,256 | How much can I top up in a day? | 9 | trimmed_train |
7,426 | Do you support direct deposits from my employer? | 47 | trimmed_train |
5,408 | I want to cancel a purchase | 53 | trimmed_train |
1,093 | Can i choose a specific delivery date? | 52 | trimmed_train |
253 | I deactivated my card but would like to reactivate it. | 37 | trimmed_train |
3,626 | I have an odd payment in my statement | 34 | trimmed_train |
2,105 | I messed up and made a transaction using the wrong account. | 44 | trimmed_train |
9,932 | How do I sign up for a card if I'm in America? | 68 | trimmed_train |
3,473 | I made a check deposit but the cash hasn't arrived in my account yet. | 12 | trimmed_train |
7,776 | Where's my top up code? | 55 | trimmed_train |
1,717 | How can I reset my darned PIN number? | 25 | trimmed_train |
1,224 | how can i get it to add money automatically while travelling | 5 | trimmed_train |
5,852 | May monthly payment to Apple has been declined but I don't know why, they are going to re-try the payment and it must go through, can you tell me what is going on please? | 19 | trimmed_train |
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