id
int32 0
10k
| text
stringlengths 13
433
| label
int64 0
76
| Generalization
stringclasses 1
value |
|---|---|---|---|
4,822
|
What are the steps to reset my passcode?
| 1
|
trimmed_train
|
3,329
|
Online banking is not showing my cheque or cash deposit so the balance is incorrect.
| 12
|
trimmed_train
|
147
|
How much longer is it going to take to get my new card?
| 23
|
trimmed_train
|
2,513
|
Why am I being a charged for using my card?
| 40
|
trimmed_train
|
6,121
|
Why is my transfer pending when I already made it?
| 13
|
trimmed_train
|
7,437
|
Is there a problem with your system being down or something? I have already tried 5 times to issue a standard transfer but I'm getting nowhere.
| 41
|
trimmed_train
|
4,401
|
What stipulations do disposable cards entail?
| 50
|
trimmed_train
|
7,475
|
Hi there, I've tried to make a transfer 5 different times and its not working. Is your system down or something?
| 41
|
trimmed_train
|
9,106
|
Are there any charges for topping up a US-issued card?
| 73
|
trimmed_train
|
4,725
|
How do I dispute a direct debit transaction?
| 17
|
trimmed_train
|
9,624
|
What do I do about my expired card?
| 24
|
trimmed_train
|
4,295
|
I tried to top off using the card, but the money just disappeared?
| 54
|
trimmed_train
|
7,936
|
Will a cheque suffice?
| 57
|
trimmed_train
|
8,571
|
My card keeps getting declined when I try to use it. I would like to top-up, but it is not going though.
| 8
|
trimmed_train
|
7,138
|
While transferring money, its getting error out as my transfer is not possible. Please help me in this as earlier i was able to do it successfully.
| 48
|
trimmed_train
|
7,467
|
Why won't my transfer go through?
| 41
|
trimmed_train
|
6,001
|
I transferred money to another country several days ago, but my transaction is still pending. i have checked that the accounts are keyed in correctly. what sees to be the problem?
| 13
|
trimmed_train
|
7,448
|
I really need some help to understand why my transfer keeps failing. I'm trying to send money to a friend. Please help.
| 41
|
trimmed_train
|
1,165
|
How can I add money automatically?
| 5
|
trimmed_train
|
1,676
|
Can someone help me unblock my pin?
| 25
|
trimmed_train
|
6,869
|
I think a card payment I made was cancelled, can you check?
| 21
|
trimmed_train
|
9,345
|
Is there an extra fee for using an ATM?
| 39
|
trimmed_train
|
3,095
|
Where do I find a virtual card?
| 28
|
trimmed_train
|
5,628
|
My transfer has been declined.
| 43
|
trimmed_train
|
37
|
What's the tracking on the card you sent?
| 23
|
trimmed_train
|
2,808
|
I haven't received money from a transfer?
| 16
|
trimmed_train
|
3,236
|
Explain why my top up has been reverted please.
| 58
|
trimmed_train
|
4,726
|
I notice a transaction a couple of weeks ago in my account, from a seller that I don't recognize. Is there a way we can trace back the information to make sure it was truly something I did?
| 17
|
trimmed_train
|
8,440
|
Can you tell me what the disposable cards are used for?
| 7
|
trimmed_train
|
3,942
|
What am i missing to verify my id?
| 27
|
trimmed_train
|
3,898
|
I can't verify identity through the app.
| 27
|
trimmed_train
|
522
|
My purchase used the wrong exchange rate
| 18
|
trimmed_train
|
1,482
|
I can't find my card! Can you help?
| 65
|
trimmed_train
|
2,266
|
What is the highest amount of top ups I'm allowed?
| 9
|
trimmed_train
|
5,457
|
Can I get a refund on an item?
| 53
|
trimmed_train
|
3,905
|
You will hear back from us about your verification results in 10 minutes to a one hour timeframe. If these verification results do fail, please double-check to make sure your images are clear and have no glare or blur; your photos need to be fully readable. You need to be 18 years of age or older and a resident of Switzerland or the European Economic Area to create an account.
| 27
|
trimmed_train
|
4,697
|
My account statements show a debit payment that I didn't make it's from some time ago I need to know if it is disputable.
| 17
|
trimmed_train
|
3,359
|
How do I see my updated balance after I make a cheque or cash deposit?
| 12
|
trimmed_train
|
6,431
|
It appears as though my card payment was duplicated. I paid at the store earlier today. The first time it was declined and the second time it worked. The app is still showing one of the payments to be pending. Please take one of these off because clearly the first was declined and is not correct.
| 66
|
trimmed_train
|
8,323
|
Can i get money in my home currency at my ATM ?I am on holiday and bit concerned because i do not have any cash with me .Is it possible to withdraw without any additional cost.
| 61
|
trimmed_train
|
6,165
|
I am not satisfied with your company and wish to delete all accounts immediately.
| 15
|
trimmed_train
|
6,094
|
How long do EU transfers take? I bought something online a couple of days ago , sent the money immediately online but the seller says it is still not there yet.
| 13
|
trimmed_train
|
2,159
|
I need urgent help. I realize I sent my payment to the wrong account number. I made a typo. Please cancel the transfer now. There isn't an option from the app.
| 44
|
trimmed_train
|
7,129
|
My transfer failed to a beneficiary
| 48
|
trimmed_train
|
3,312
|
my balance has not changed, despite depositing a cheque
| 12
|
trimmed_train
|
7,418
|
Do I need to do anything special for my friend to send money to my account?
| 47
|
trimmed_train
|
2,774
|
i've waited 2 days for a transfer to reach a retailers account, am i going to have to wait longer.
| 16
|
trimmed_train
|
6,851
|
I did a payment but the app cancelled it.
| 21
|
trimmed_train
|
927
|
How can I solve my issue with holding multiple currencies?
| 6
|
trimmed_train
|
6,962
|
I'm in Austria right now, but I really need to change my PIN right now. Can I do this even though I'm in another country?
| 22
|
trimmed_train
|
6,513
|
What kind of security protects my money?
| 26
|
trimmed_train
|
8,534
|
Why was my top-up rejected?
| 8
|
trimmed_train
|
9,795
|
What do you need for the identity verification
| 3
|
trimmed_train
|
6,232
|
Tell me how to delete my account.
| 15
|
trimmed_train
|
5,953
|
I made a card payment but it didn't work. Why not?
| 19
|
trimmed_train
|
6,045
|
the transfer went through but now it has been pending for quite a while. i need this to go through already
| 13
|
trimmed_train
|
229
|
How can I link the new card?
| 37
|
trimmed_train
|
3,198
|
My money is gone. I had topped up recently and saw it was there and went through, but now it's disappeared, what is happening?
| 58
|
trimmed_train
|
2,591
|
Unbeknownst to me, there was an additional charge on my prior transaction. A notification of sorts should be required and explained before future payments are made.
| 40
|
trimmed_train
|
7,267
|
I have used this account overseas recently. Has there been an increase in fees that I am unaware of?
| 30
|
trimmed_train
|
2,921
|
What US cards do you accept? I only have 1 other.
| 14
|
trimmed_train
|
1,261
|
My card will not work
| 74
|
trimmed_train
|
5,007
|
Can you please tell me why I cant get money from the ATM?
| 2
|
trimmed_train
|
6,454
|
Is there a reason to why I was charged twice for a transaction?
| 66
|
trimmed_train
|
1,916
|
Is there a top up fee?
| 59
|
trimmed_train
|
1,734
|
I blocked my card by mistake, how do I unblock it?
| 25
|
trimmed_train
|
9,994
|
Do you work in Greece?
| 68
|
trimmed_train
|
1,790
|
What do I have to do to get the contactless to work?
| 42
|
trimmed_train
|
1,083
|
What is the delivery time for US?
| 52
|
trimmed_train
|
312
|
What's the foreign exchange rate I will receive?
| 4
|
trimmed_train
|
4,627
|
How do I know it is a Mastercard ATM?
| 46
|
trimmed_train
|
6,890
|
If I want to can I set up a new PIN?
| 22
|
trimmed_train
|
5,969
|
I know there's money in my account, why did my account decline me?
| 19
|
trimmed_train
|
1,943
|
Something is wrong with the top up! I'm a regular customer and use your service all the time, usually this works but now it just shows up as pending
| 67
|
trimmed_train
|
3,530
|
There is a card payment I'm not familiar with.
| 34
|
trimmed_train
|
609
|
I think I may have been charged $1 extra on my app. Could you provide some insight as to why this may have happened?
| 36
|
trimmed_train
|
4,010
|
I am not able to see the card PIN anywhere?
| 33
|
trimmed_train
|
9,599
|
My card is going to expire, what do I do?
| 24
|
trimmed_train
|
1,219
|
Can it automatically top up my account?
| 5
|
trimmed_train
|
917
|
What are all the fiat currencies that are supported for both exchange and holding?
| 6
|
trimmed_train
|
5,175
|
It says pending status for my payment. Why?
| 20
|
trimmed_train
|
1,291
|
Why is my physical card not working?
| 74
|
trimmed_train
|
3,659
|
I moved to a new city and need to change my address
| 31
|
trimmed_train
|
4,108
|
I want a mastercard
| 64
|
trimmed_train
|
1,937
|
Says that my top-up is incomplete?
| 67
|
trimmed_train
|
2,106
|
One of my transactions needs to be canceled.
| 44
|
trimmed_train
|
3,464
|
My account balance has not updated since I deposited a cheque recently.
| 12
|
trimmed_train
|
4,887
|
Can my password be reset if I do not have it?
| 1
|
trimmed_train
|
494
|
The correct exchange rate wasn't given to me for an item I purchased.
| 18
|
trimmed_train
|
7,409
|
How to receive transfers from my employer when I get paid in GBP?
| 47
|
trimmed_train
|
4,495
|
How do I stop fraud to my card?
| 75
|
trimmed_train
|
9,060
|
Is there an extra charge to exchange different currencies?
| 76
|
trimmed_train
|
707
|
Why i'm I being charged an extra pound
| 36
|
trimmed_train
|
8,863
|
I am confused why there is cash I did not accept in my account
| 49
|
trimmed_train
|
6,372
|
I was charged multiple times at the same location at the same time
| 66
|
trimmed_train
|
5,149
|
Hi, status of one of my card payment is still pending from a while. Please let e know how much time it will take to complete.
| 20
|
trimmed_train
|
66
|
Will I have to wait much longer for my new card to arrive?
| 23
|
trimmed_train
|
2,952
|
What cards and currencies can I use to top up my account?
| 14
|
trimmed_train
|
3,703
|
I would like to alter my personal details.
| 31
|
trimmed_train
|
4,429
|
I need several disposable cards made per day.
| 50
|
trimmed_train
|
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