id
int32 0
10k
| text
stringlengths 13
433
| label
int64 0
76
| Generalization
stringclasses 1
value |
|---|---|---|---|
9,223
|
What is the process to activate a card
| 56
|
trimmed_train
|
6,087
|
What is the average pending time for a transaction?
| 13
|
trimmed_train
|
8,834
|
Help! I just realised someone has apparently withdrawn money using my card! It's from some odd remote town where I definitely haven't been. Please freeze it immediately!
| 49
|
trimmed_train
|
8,149
|
Where do I find our how to get a physical card?
| 11
|
trimmed_train
|
3,535
|
I did not do this payment
| 34
|
trimmed_train
|
4,896
|
I've forgotten my app passcode completely.
| 1
|
trimmed_train
|
7,009
|
A transfer to my account was denied.
| 48
|
trimmed_train
|
1,304
|
What's wrong with my card? The clerk at the grocery store said it was declined.
| 74
|
trimmed_train
|
3,495
|
I do not recognize the card payment.
| 34
|
trimmed_train
|
797
|
My account says I have money but I withdrew it in cash.
| 72
|
trimmed_train
|
5,789
|
My refund has not shown up in my account. Where is it?
| 51
|
trimmed_train
|
561
|
I purchased an item and the exchange rate was wrong
| 18
|
trimmed_train
|
7,509
|
I tried to make a transfer, but it didn't work.
| 41
|
trimmed_train
|
2,764
|
I have done a transfer within the country a couple days ago, but it's still not there yet. Can you please check what's going on with that, the account number definitely is the right one, I've checked that several times already.
| 16
|
trimmed_train
|
3,222
|
I think my top up was reversed.
| 58
|
trimmed_train
|
1,965
|
My top up hasn't gone through yet, why?
| 67
|
trimmed_train
|
2,857
|
Why hasn't the transaction I did arrive yet?
| 16
|
trimmed_train
|
4,947
|
Why did I get declined when trying to get cash?
| 2
|
trimmed_train
|
9,735
|
Can an apple watch be used to tup-up?
| 32
|
trimmed_train
|
6,846
|
I've got a weird problem: I purchased something a week or maybe it was two weeks ago, and the funds have come back into my account! Can you explain this?
| 21
|
trimmed_train
|
1,185
|
I am traveling, what can I do to set up auto top-up?
| 5
|
trimmed_train
|
5,264
|
I can't find my phone and I'm worried someone is going to use it
| 38
|
trimmed_train
|
7,779
|
Where do i verify a top-up card?
| 55
|
trimmed_train
|
8,220
|
The exchange rate is incorrect for my cash withdrawal transaction.
| 61
|
trimmed_train
|
3,627
|
There is a fraudulent payment!
| 34
|
trimmed_train
|
381
|
How do I know how much money I will have when I travel abroad?
| 4
|
trimmed_train
|
6,714
|
When can I expect a transfer from Europe to go through?
| 69
|
trimmed_train
|
1,171
|
What are the auto-top up policies?
| 5
|
trimmed_train
|
911
|
Can you tell me how many currencies I can hold?
| 6
|
trimmed_train
|
4,775
|
I don't know what this Direct Debit payment is.
| 17
|
trimmed_train
|
7,641
|
I have no more money in my account. Is there a way to do a bank transfer to put money into my account?
| 70
|
trimmed_train
|
7,624
|
How do I top up my account using transfer?
| 70
|
trimmed_train
|
7,388
|
My salary is received in the form of GBP. Is it necessary to configure this? If so, where is this done?
| 47
|
trimmed_train
|
5,387
|
Can I cancel an order if I haven't received the item yet? And how can I get my money back? Please help. Thanks.
| 53
|
trimmed_train
|
4,930
|
Why was my withdrawal declined
| 2
|
trimmed_train
|
9,861
|
What do you require for identification verification?
| 3
|
trimmed_train
|
1,436
|
Is it possible to exchange currencies on the app?
| 62
|
trimmed_train
|
5,784
|
I keep checking my statements but nothing shows up! I requested a refund a long time ago but seems it's not reaching my account for some reason. Can you please help me get the money back from the seller for me
| 51
|
trimmed_train
|
1,250
|
My card was working but now it doesn't.
| 74
|
trimmed_train
|
7,383
|
Can I use my salary for this?
| 47
|
trimmed_train
|
3,320
|
I did a cash deposit to my account but it doesn't show up
| 12
|
trimmed_train
|
788
|
The machine didn't work earlier when I went to get money out and now my account says transaction in progress.Why?
| 72
|
trimmed_train
|
9,911
|
What countries are you available in?
| 68
|
trimmed_train
|
9,143
|
Can I get information on topping up?
| 73
|
trimmed_train
|
118
|
Could you send me and up date on the arrival of my card?
| 23
|
trimmed_train
|
206
|
how do I link an old card?
| 37
|
trimmed_train
|
6,256
|
I need a new card because the ATM took mine.
| 45
|
trimmed_train
|
4,400
|
What is the max amount of disposable cards I'm allowed.
| 50
|
trimmed_train
|
4,923
|
Why was I blocked from withdrawing from the ATM?
| 2
|
trimmed_train
|
6,570
|
How can I find out the source of my available cash?
| 26
|
trimmed_train
|
4,838
|
My passcode won't work.
| 1
|
trimmed_train
|
2,018
|
I have been waiting for my top-up to complete and it still hasn't gone through.
| 67
|
trimmed_train
|
1,417
|
Does your app allow currency exchange from USD to GBP?
| 62
|
trimmed_train
|
3,232
|
How do I tell if my top up was reverted?
| 58
|
trimmed_train
|
3,718
|
Is there a way to modify my details?
| 31
|
trimmed_train
|
5,166
|
I made a payment a while ago and it is still showing as "pending" in the account. How long will this payment take to complete?
| 20
|
trimmed_train
|
5,430
|
I made a purchase and would like to get a refund for what I bought can you have the money put back in my account?
| 53
|
trimmed_train
|
1,574
|
Can I make an account for my kids?
| 35
|
trimmed_train
|
5,483
|
How can I get a refund for a purchase?
| 53
|
trimmed_train
|
7,771
|
Why do we need to verify top-ups?
| 55
|
trimmed_train
|
9,433
|
Make me understand why I am charged an extra fee when I use the ATM.
| 39
|
trimmed_train
|
1,400
|
Can I convert currency with the app?
| 62
|
trimmed_train
|
8,000
|
Where is the option to top up with a cheque?
| 57
|
trimmed_train
|
1,418
|
What currences are available for exchange?
| 62
|
trimmed_train
|
735
|
Why is there a €1 charge on my statement?
| 36
|
trimmed_train
|
2,076
|
Where to check top ups pending?
| 67
|
trimmed_train
|
2,581
|
When using my card I was charged a fee for doing so, why?
| 40
|
trimmed_train
|
7,199
|
I did a transfer and was charged a fee that I shouldn't have been!
| 30
|
trimmed_train
|
598
|
I checked my account today and saw that I was charged an extra pound that I did not spend.
| 36
|
trimmed_train
|
8,767
|
My account isn't showing a transfer I made.
| 71
|
trimmed_train
|
491
|
The exchange rate was not correct for the item I bought.
| 18
|
trimmed_train
|
1,500
|
Help! I fear that my card was stolen,
| 65
|
trimmed_train
|
3,855
|
Why is checking my identity important?
| 29
|
trimmed_train
|
3,947
|
The app is telling me that I am not me.
| 27
|
trimmed_train
|
7,249
|
Are transfers not free? I didn't know I would be charged for transfers.
| 30
|
trimmed_train
|
3,453
|
I recently deposited a cheque and cannot find the cash from it.
| 12
|
trimmed_train
|
9,957
|
What countries have access to this service.
| 68
|
trimmed_train
|
6,466
|
I got charged twice
| 66
|
trimmed_train
|
4,506
|
I see some transactions that I don't recognize. I think someone stole my details.
| 75
|
trimmed_train
|
6,314
|
One of my charges was declined, but the second one went through. But I notice on my App that one of them has gone through, and the other one is still pending. Please ensure that only one charge is processed. Thanks
| 66
|
trimmed_train
|
2,875
|
I want to use my American Express for adding money into my account.
| 14
|
trimmed_train
|
5,045
|
Please help me with my card. As i have tried to use my card in two different ATMs but repeatedly it was declining by ATM.
| 2
|
trimmed_train
|
4,659
|
hey, I think someone stole my card numbers. There is a purchase showing up on my app from a store pretty far away from me.. I really need that money back to pay my rent.
| 17
|
trimmed_train
|
8,969
|
Are there any discounts in exchanging currencies frequently?
| 76
|
trimmed_train
|
6,584
|
Where can I check to see where the money in my account came from?
| 26
|
trimmed_train
|
8,462
|
I need a single use card for shopping online
| 7
|
trimmed_train
|
7,483
|
The transfer I tried to make failed.
| 41
|
trimmed_train
|
3,426
|
I recently deposited some money into my account, but it still isn't showing up. What's going on?
| 12
|
trimmed_train
|
5,469
|
Am I able to return an item for a refund?
| 53
|
trimmed_train
|
6,287
|
An ATM swallowed my credit card!
| 45
|
trimmed_train
|
9,277
|
What am I going to need in order to activate my card?
| 56
|
trimmed_train
|
6,025
|
My money transfer has not yet occurred
| 13
|
trimmed_train
|
4,365
|
What are the policies of disposable cards?
| 50
|
trimmed_train
|
8,812
|
I was checking my account when I saw a $500 cash withdraw that I know I didn't do. I have my card so I don't understand how this happened. Please help me.
| 49
|
trimmed_train
|
458
|
The currency exchange rate was wrong for a purchase I made.
| 18
|
trimmed_train
|
4,211
|
Can I use a Visa or Mastercard?
| 64
|
trimmed_train
|
2,096
|
I need to change a transfer.
| 44
|
trimmed_train
|
5,480
|
How do I get my refund back?
| 53
|
trimmed_train
|
6,995
|
Which atms allow me to change my pin?
| 22
|
trimmed_train
|
2,181
|
Help! I made a transfer in error and need to cancel it before it's complete!
| 44
|
trimmed_train
|
Subsets and Splits
No community queries yet
The top public SQL queries from the community will appear here once available.