generalization/banking_intent_Sampled-p_05

id int32 0 10k	text stringlengths 13 433	label int64 0 76	Generalization stringclasses 1 value
8,556	Why did the top-up fail?	8	trimmed_train
9,896	How does a US resident go about acquiring a new card?	68	trimmed_train
4,391	What are the details of disposable card limitations?	50	trimmed_train
7,255	I did a transfer and I was charged a fee that shouldn't be there!	30	trimmed_train
9,394	I just had a look at my statement. Why have I been changed for using the ATM?	39	trimmed_train
8,616	I've made a transfer from France two days ago but I was wondering if international transfers take longer to arrive because it hasn't made it yet.	71	trimmed_train
1,941	How long will my top-up stay pending?	67	trimmed_train
8,216	Why did my exchange rate change?	61	trimmed_train
4,142	Which type of card will I receive?	64	trimmed_train
8,718	Hi. About two hours ago I made a transfer from my bank which is in the UK, but I don't see it yet! Would you check what's going on with it, please?	71	trimmed_train
1,249	How do I fix a broken card?	74	trimmed_train
6,037	How long is the wait for a money transfer to post?	13	trimmed_train
2,580	why is there a fee for a payment on my card?	40	trimmed_train
7,693	Does the top-up need verified?	55	trimmed_train
4,351	What number of transactions can i do with one disposable card?	50	trimmed_train
6,448	My bill shows the same charge more than once	66	trimmed_train
511	I recently bought something abroad but the exchange rate is incorrect. Why?	18	trimmed_train
709	My statement shows and extra 1$ that was charged to it and I would like to know why.	36	trimmed_train
2,515	I don't understand why I'm being charged for using my card.	40	trimmed_train
9,539	After my card expires what should I do?	24	trimmed_train
3,989	I'm still waiting on my identity verification.	27	trimmed_train
6,989	Can I change my PIN if I want to?	22	trimmed_train
17	How do I know when my new card is going to arrive?	23	trimmed_train
2,900	What currencies are approved to add money?	14	trimmed_train
3,292	Hi, i just topped up my phone and the money was deducted but it seems to have deducted the same amount again! please help!	58	trimmed_train
5,509	I bought something and now I want a refund.	53	trimmed_train
6,567	where can i see money source?	26	trimmed_train
2,758	Why hasn't my friend received the money i sent them yet?	16	trimmed_train
7,411	Can I receive payment in another currency?	47	trimmed_train
9,094	How much are you going to charge me if I top up my US card?	73	trimmed_train
7,905	Is it possible to purchase more physical cards with my account?	63	trimmed_train
6,178	I want to close my account now.	15	trimmed_train
2,094	I made a mistake and performed a transaction on the wrong account!	44	trimmed_train
4,839	How do I reset my passcode?	1	trimmed_train
5,513	I need this item refunded	53	trimmed_train
9,431	Is there always a charge when withdrawing money?	39	trimmed_train
5,156	I am waiting for a payment to be processed	20	trimmed_train
3,031	How can I obtain a virtual card?	28	trimmed_train
8,783	What is the amount of time transfers usually take from the UK? I had just completed a transfer and nothing seems to be showing up so I need to be sure things are alright.	71	trimmed_train
5,697	I asked for a refund but its not here yet	51	trimmed_train
1,138	Is an auto top-up option available?	5	trimmed_train
8,135	Can cards be delivered? Where?	11	trimmed_train
6,139	Are you able to delete my account?	15	trimmed_train
5,854	Can you tell me why my card keeps getting declined every time I try to use it?	19	trimmed_train
5,146	How long does a payment show as pending before i should worry about it?	20	trimmed_train
4,866	What do I do if I can't access my passcode?	1	trimmed_train
2,225	I need help as fast as possible! I made a mistake on my most recent transfer; can you please stop it before it goes through?	44	trimmed_train
8,115	How do I actually obtain a card myself?	11	trimmed_train
1,371	What do I do to exchange currency?	62	trimmed_train
8,662	I transferred some funds but I don't see it	71	trimmed_train
1,238	Can I add money in intervals to my account? I will be traveling.	5	trimmed_train
5,497	I need my purchase cancelled.	53	trimmed_train
9,447	I got charged fees for withdrawing cash!	39	trimmed_train
6,710	When will the money be made available in my account?	69	trimmed_train
6,469	I was charged too many times for one transaction.	66	trimmed_train
6,758	I made a payment but the app cancelled it.	21	trimmed_train
8,546	My top-up was rejected	8	trimmed_train
8,467	The disposable cards - what are they for?	7	trimmed_train
5,165	I have a card payment that has been pending for some time and would like to know when it is going to go through.	20	trimmed_train
1,727	I used my pin too many times.	25	trimmed_train
2,695	How can I tell if there will be a fee added to my payment or not?	40	trimmed_train
7,900	How do I order another card?	63	trimmed_train
2,893	What are the currencies and cards that are supported with my account?	14	trimmed_train
6,300	How do I get my card back after the ATM swallowed it.	45	trimmed_train
7,153	What are then rules on beneficiaries?	48	trimmed_train
3,591	Hello, I noticed there is a payment from my card to a business that I am not familiar with. I definitely did not make this payment.	34	trimmed_train
9,166	Are there any fees if I want to add money using an international card?	73	trimmed_train
767	How long does it take for a cash withdrawal to show?	72	trimmed_train
5,604	I am unable to transfer money. I believe it is not working because it states it was declined.	43	trimmed_train
5,961	Why wasn't my card payment accepted?	19	trimmed_train
4,648	I do not understand what this particular direct debit is ?	17	trimmed_train
7,621	I need to know the process to transfer money into my account.	70	trimmed_train
1,961	When will my top up be approved?	67	trimmed_train
9,021	Can I have a discount if I exchange currency often?	76	trimmed_train
1,538	I think my card is lost. What do I do?	65	trimmed_train
873	When will the cash that I put in the ATM be cleared from pending status?	72	trimmed_train
7,968	What apps can I use to top up my account?	57	trimmed_train
3,843	I can't do the verification.	29	trimmed_train
1,783	How come when I tried to pay contactless at the bus it didnt work?	42	trimmed_train
9,485	I got a strange fee when I used the ATM.	39	trimmed_train
8,953	Does it cost extra to exchange foreign currencies?	76	trimmed_train
6,726	Tell me why my card payment would be reverted.	21	trimmed_train
1,420	Is it possible to change from USD to GBP with your App?	62	trimmed_train
1,361	What if I need to use GBP instead of USD?	62	trimmed_train
2,364	How can I request cash back? The ATM gave me the wrong amount that I've been charged though...	0	trimmed_train
7,270	I made a transfer and the person I transferred the money to didn't receive the right amount? Why did this happen and how do I get the rest of the money to them?	30	trimmed_train
2,977	I want to know which currencies and cards are supported, can you provide a list?	14	trimmed_train
1,660	Is there a certain age I need to be?	35	trimmed_train
6,794	I think my card payment was cancelled. What happened?	21	trimmed_train
3,846	Can you explain more about why should I verify my identity?	29	trimmed_train
7,737	Help me verify the card used on a top-up.	55	trimmed_train
1,112	How long does it take for my physical card to be delivered.	52	trimmed_train
9,846	Which documents do I need for this identity check?	3	trimmed_train
9,123	Can I top up for free using a European card?	73	trimmed_train
7,524	I attempted a transfer, but it failed.	41	trimmed_train
187	How do I add my new card?	37	trimmed_train
1,588	Is there an age limit for opening an account?	35	trimmed_train
9,880	Can I get a card in the EU?	68	trimmed_train
7,256	Why was I charged a random fee for a transfer I made?	30	trimmed_train
4,768	after going over my transactions for the last couple of months I noticed a pretty large charge that I know I did not make. I know it's been a while but can I still dispute this charge?	17	trimmed_train

8,556

Why did the top-up fail?

8

trimmed_train

9,896

How does a US resident go about acquiring a new card?

68

trimmed_train

4,391

What are the details of disposable card limitations?

50

trimmed_train

7,255

I did a transfer and I was charged a fee that shouldn't be there!

30

trimmed_train

9,394

I just had a look at my statement. Why have I been changed for using the ATM?

39

trimmed_train

8,616

I've made a transfer from France two days ago but I was wondering if international transfers take longer to arrive because it hasn't made it yet.

71

trimmed_train

1,941

How long will my top-up stay pending?

67

trimmed_train

8,216

Why did my exchange rate change?

61

trimmed_train

4,142

Which type of card will I receive?

64

trimmed_train

8,718

Hi. About two hours ago I made a transfer from my bank which is in the UK, but I don't see it yet! Would you check what's going on with it, please?

71

trimmed_train

1,249

How do I fix a broken card?

74

trimmed_train

6,037

How long is the wait for a money transfer to post?

13

trimmed_train

2,580

why is there a fee for a payment on my card?

40

trimmed_train

7,693

Does the top-up need verified?

55

trimmed_train

4,351

What number of transactions can i do with one disposable card?

50

trimmed_train

6,448

My bill shows the same charge more than once

66

trimmed_train

511

I recently bought something abroad but the exchange rate is incorrect. Why?

18

trimmed_train

709

My statement shows and extra 1$ that was charged to it and I would like to know why.

36

trimmed_train

2,515

I don't understand why I'm being charged for using my card.

40

trimmed_train

9,539

After my card expires what should I do?

24

trimmed_train

3,989

I'm still waiting on my identity verification.

27

trimmed_train

6,989

Can I change my PIN if I want to?

22

trimmed_train

17

How do I know when my new card is going to arrive?

23

trimmed_train

2,900

What currencies are approved to add money?

14

trimmed_train

3,292

Hi, i just topped up my phone and the money was deducted but it seems to have deducted the same amount again! please help!

58

trimmed_train

5,509

I bought something and now I want a refund.

53

trimmed_train

6,567

where can i see money source?

26

trimmed_train

2,758

Why hasn't my friend received the money i sent them yet?

16

trimmed_train

7,411

Can I receive payment in another currency?

47

trimmed_train

9,094

How much are you going to charge me if I top up my US card?

73

trimmed_train

7,905

Is it possible to purchase more physical cards with my account?

63

trimmed_train

6,178

I want to close my account now.

15

trimmed_train

2,094

I made a mistake and performed a transaction on the wrong account!

44

trimmed_train

4,839

How do I reset my passcode?

1

trimmed_train

5,513

I need this item refunded

53

trimmed_train

9,431

Is there always a charge when withdrawing money?

39

trimmed_train

5,156

I am waiting for a payment to be processed

20

trimmed_train

3,031

How can I obtain a virtual card?

28

trimmed_train

8,783

What is the amount of time transfers usually take from the UK? I had just completed a transfer and nothing seems to be showing up so I need to be sure things are alright.

71

trimmed_train

5,697

I asked for a refund but its not here yet

51

trimmed_train

1,138

Is an auto top-up option available?

5

trimmed_train

8,135

Can cards be delivered? Where?

11

trimmed_train

6,139

Are you able to delete my account?

15

trimmed_train

5,854

Can you tell me why my card keeps getting declined every time I try to use it?

19

trimmed_train

5,146

How long does a payment show as pending before i should worry about it?

20

trimmed_train

4,866

What do I do if I can't access my passcode?

1

trimmed_train

2,225

I need help as fast as possible! I made a mistake on my most recent transfer; can you please stop it before it goes through?

44

trimmed_train

8,115

How do I actually obtain a card myself?

11

trimmed_train

1,371

What do I do to exchange currency?

62

trimmed_train

8,662

I transferred some funds but I don't see it

71

trimmed_train

1,238

Can I add money in intervals to my account? I will be traveling.

5

trimmed_train

5,497

I need my purchase cancelled.

53

trimmed_train

9,447

I got charged fees for withdrawing cash!

39

trimmed_train

6,710

When will the money be made available in my account?

69

trimmed_train

6,469

I was charged too many times for one transaction.

66

trimmed_train

6,758

I made a payment but the app cancelled it.

21

trimmed_train

8,546

My top-up was rejected

8

trimmed_train

8,467

The disposable cards - what are they for?

7

trimmed_train

5,165

I have a card payment that has been pending for some time and would like to know when it is going to go through.

20

trimmed_train

1,727

I used my pin too many times.

25

trimmed_train

2,695

How can I tell if there will be a fee added to my payment or not?

40

trimmed_train

7,900

How do I order another card?

63

trimmed_train

2,893

What are the currencies and cards that are supported with my account?

14

trimmed_train

6,300

How do I get my card back after the ATM swallowed it.

45

trimmed_train

7,153

What are then rules on beneficiaries?

48

trimmed_train

3,591

Hello, I noticed there is a payment from my card to a business that I am not familiar with. I definitely did not make this payment.

34

trimmed_train

9,166

Are there any fees if I want to add money using an international card?

73

trimmed_train

767

How long does it take for a cash withdrawal to show?

72

trimmed_train

5,604

I am unable to transfer money. I believe it is not working because it states it was declined.

43

trimmed_train

5,961

Why wasn't my card payment accepted?

19

trimmed_train

4,648

I do not understand what this particular direct debit is ?

17

trimmed_train

7,621

I need to know the process to transfer money into my account.

70

trimmed_train

1,961

When will my top up be approved?

67

trimmed_train

9,021

Can I have a discount if I exchange currency often?

76

trimmed_train

1,538

I think my card is lost. What do I do?

65

trimmed_train

873

When will the cash that I put in the ATM be cleared from pending status?

72

trimmed_train

7,968

What apps can I use to top up my account?

57

trimmed_train

3,843

I can't do the verification.

29

trimmed_train

1,783

How come when I tried to pay contactless at the bus it didnt work?

42

trimmed_train

9,485

I got a strange fee when I used the ATM.

39

trimmed_train

8,953

Does it cost extra to exchange foreign currencies?

76

trimmed_train

6,726

Tell me why my card payment would be reverted.

21

trimmed_train

1,420

Is it possible to change from USD to GBP with your App?

62

trimmed_train

1,361

What if I need to use GBP instead of USD?

62

trimmed_train

2,364

How can I request cash back? The ATM gave me the wrong amount that I've been charged though...

0

trimmed_train

7,270

I made a transfer and the person I transferred the money to didn't receive the right amount? Why did this happen and how do I get the rest of the money to them?

30

trimmed_train

2,977

I want to know which currencies and cards are supported, can you provide a list?

14

trimmed_train

1,660

Is there a certain age I need to be?

35

trimmed_train

6,794

I think my card payment was cancelled. What happened?

21

trimmed_train

3,846

Can you explain more about why should I verify my identity?

29

trimmed_train

7,737

Help me verify the card used on a top-up.

55

trimmed_train

1,112

How long does it take for my physical card to be delivered.

52

trimmed_train

9,846

Which documents do I need for this identity check?

3

trimmed_train

9,123

Can I top up for free using a European card?

73

trimmed_train

7,524

I attempted a transfer, but it failed.

41

trimmed_train

187

How do I add my new card?

37

trimmed_train

1,588

Is there an age limit for opening an account?

35

trimmed_train

9,880

Can I get a card in the EU?

68

trimmed_train

7,256

Why was I charged a random fee for a transfer I made?

30

trimmed_train

4,768

after going over my transactions for the last couple of months I noticed a pretty large charge that I know I did not make. I know it's been a while but can I still dispute this charge?

17

trimmed_train