id int32 0 10k | text stringlengths 13 433 | label int64 0 76 | Generalization stringclasses 1
value |
|---|---|---|---|
4,580 | Where is the nearest Mastercard ATM? | 46 | trimmed_train |
7,202 | I made a transfer and the receiver did not get the right amount its lesser than what it should be,Now I have to transfer more money to make up for the missing amount . Can you please help me about this, what should be done | 30 | trimmed_train |
7,901 | I'm looking to get an additional card. | 63 | trimmed_train |
3,771 | Why do you have an identity check? | 29 | trimmed_train |
1,053 | How long will it take to have my card mailed to me? | 52 | trimmed_train |
4,912 | I don't know my password | 1 | trimmed_train |
2,738 | How long do transfers typically take? Is there a way of speeding the process up? My friend needs the money I sent her desperately. | 16 | trimmed_train |
2,015 | Why hasn't my top-up gone through? | 67 | trimmed_train |
1,948 | What is the reason my top-up is still pending? | 67 | trimmed_train |
1,137 | Can I add money to my card automatically during a trip? | 5 | trimmed_train |
2,887 | What currencies do you accept to add money? | 14 | trimmed_train |
5,094 | The purchase I made is still pending. | 20 | trimmed_train |
8,433 | Are there virtual disposable cards? | 7 | trimmed_train |
3,787 | Should I complete my security verification before I can use my account? | 29 | trimmed_train |
6,412 | I received duplicate charges. | 66 | trimmed_train |
5,162 | Why is the purchase I made this morning still pending? | 20 | trimmed_train |
7,189 | I did a transfer. What is the extra fee? | 30 | trimmed_train |
9,453 | How come I got charged extra for withdrawing cash? | 39 | trimmed_train |
3,098 | How do I know where I can use my card? | 60 | trimmed_train |
9,604 | How do I go about ordering a new bank card? | 24 | trimmed_train |
1,163 | Is there an auto top up option? | 5 | trimmed_train |
9,445 | Why did I get charged when getting cash? | 39 | trimmed_train |
1,409 | I am trying to exchange AUD for GBP, how do I do that? | 62 | trimmed_train |
3,789 | I already have an account. Why can't I use it unless my identity is verified? | 29 | trimmed_train |
3,964 | How long does it take to verify a person's identity? | 27 | trimmed_train |
3,702 | I need to change my home address. | 31 | trimmed_train |
5,574 | I have been trying to make transfers to another account but I keep getting a declined notice. I have checked all of my information more than once and my information is accurate. | 43 | trimmed_train |
2,796 | i accidentally entered in my retailers information, what should i do next | 16 | trimmed_train |
8,840 | I AM MISSING CASH FROM MY BANK ACCOUNT ACCORDING TO MY APP | 49 | trimmed_train |
1,286 | I tried to use my card today in the restaurant but it didn't work and just got declined. What's wrong? | 74 | trimmed_train |
3,184 | The app declined my top up. What did I do wrong? | 58 | trimmed_train |
7,511 | This morning, I tried to send money to my friends several times but each time the transfer fails. Why does it keep failing? The transfer gets rejected but I do not know what is causing it to be rejected. | 41 | trimmed_train |
8,148 | I still don't have a card. How do I get one? | 11 | trimmed_train |
6,186 | I want to end my account | 15 | trimmed_train |
1,911 | I'd like to make a SEPA transfer to my account, but will I be charged? | 59 | trimmed_train |
9,779 | How and where can I find the identity checks? | 3 | trimmed_train |
1,147 | I would like to top up my account automatically. How do I do that? | 5 | trimmed_train |
4,238 | I want to transfer money using my credit card. | 54 | trimmed_train |
7,955 | What is not accepted in order for me to top up my account? | 57 | trimmed_train |
9,615 | Can I keep using my card after it expires? | 24 | trimmed_train |
9,254 | Tell me what I need to do to activate my card. | 56 | trimmed_train |
339 | What is your opinion on the exchange rate? | 4 | trimmed_train |
6,226 | I need you to delete my account right now. | 15 | trimmed_train |
3,745 | I moved and need to change my address. | 31 | trimmed_train |
5,748 | I have received my statement but I do not see my refund, why is that? | 51 | trimmed_train |
9,985 | I need to get a card, but I live in the US. | 68 | trimmed_train |
721 | Where did the €1 fee in my statement come from | 36 | trimmed_train |
5,889 | Hi, is everything in good standing with my card? I am receiving multiple "decline" messages. | 19 | trimmed_train |
9,133 | Will I get charged for topping up with an international card? | 73 | trimmed_train |
8,070 | tell me how I can order my card. | 11 | trimmed_train |
6,801 | What does it mean if my payment has been reverted? | 21 | trimmed_train |
4,373 | Do the disposable cards have any restrictions? | 50 | trimmed_train |
5,536 | Can I exchange an item for a refund? | 53 | trimmed_train |
216 | I have found my lost or stolen card, would I still have to activate the new card that was sent to me through the mail in order to access my account? | 37 | trimmed_train |
321 | How is the exchange rate calculated? | 4 | trimmed_train |
4,513 | What do I do if someone used my card without my permission? | 75 | trimmed_train |
6,741 | My card payment has been cancelled | 21 | trimmed_train |
9,804 | How can I prove who I am? | 3 | trimmed_train |
7,719 | Why do we need to verify top-up? | 55 | trimmed_train |
6,579 | Where did my deposit for my source of funds come from? | 26 | trimmed_train |
6,138 | Remove my account immediately. | 15 | trimmed_train |
9,425 | I received a fee for obtaining cash, is this correct? | 39 | trimmed_train |
7,616 | What transfer methods do you accept? | 70 | trimmed_train |
8,984 | Will there be a charge for exchanging foreign currency? | 76 | trimmed_train |
2,528 | I noticed a new fee on my account. I didn't know there were fees for these payments. What is the policy? | 40 | trimmed_train |
2,268 | Can I set my own top-up limit? | 9 | trimmed_train |
5,577 | It seems you keep declining my transfers. Before, it's always worked very well.Just now when I tried to buy something the card was declined. I tried more than once and it was the same thing each time. | 43 | trimmed_train |
9,893 | I live in the EU - can I get a card? | 68 | trimmed_train |
977 | Can you make exchanges using the EUR? | 6 | trimmed_train |
4,891 | Disaster, I've totally forgotten my passcode, can you help me? | 1 | trimmed_train |
6,102 | Hello. How long does it usually take to transfer money to another country? I've made sure all the information is correct, but the transfer still says that it's "pending." | 13 | trimmed_train |
2,226 | I want to cancel a transaction from this morning. | 44 | trimmed_train |
3,065 | I want to get a virtual card! | 28 | trimmed_train |
7,174 | What kind of fees will I pay when I transfer? | 30 | trimmed_train |
4,057 | Will the PIN come separately? | 33 | trimmed_train |
8,366 | you got the exchange rate wrong for my cash withdrawal | 61 | trimmed_train |
8,138 | I need to get a card, how do I do that? | 11 | trimmed_train |
1,309 | My card doesn't seem to work. | 74 | trimmed_train |
4,474 | Please tell me how you can stop unauthorized payments from being made on my card since on this bill I see that this has happened. There are transactions that I never made from a place I've never been to. | 75 | trimmed_train |
9,829 | What documentation do you accept for the identity check? | 3 | trimmed_train |
6,506 | Where can I find information about where my money came from? | 26 | trimmed_train |
6,704 | When will my transfer arrive from Europe? | 69 | trimmed_train |
123 | Why hasn't my card arrived yet? | 23 | trimmed_train |
5,237 | Why is the payment from my card still pending? | 20 | trimmed_train |
1,145 | Is it possible to do auto top up? | 5 | trimmed_train |
6,591 | Where do my funds originate from? | 26 | trimmed_train |
2,856 | Why hasn't my transaction completed? | 16 | trimmed_train |
4,854 | I can't remember my password. | 1 | trimmed_train |
9,540 | My card is about to expire. What do I need to do to keep using my card? | 24 | trimmed_train |
8,444 | How can I get a virtual card for a one-time transaction? | 7 | trimmed_train |
2,451 | Why did the ATM give me less money than what I requested? | 0 | trimmed_train |
2,867 | I sent some money to somebody a couple of hours ago, and they still have yet to receive it. They really need the money, how much longer are they going to have to wait? | 16 | trimmed_train |
3,398 | I made a cash deposit going to my account but it is not there | 12 | trimmed_train |
3,921 | The app is not able to realize that it is me. | 27 | trimmed_train |
8,116 | Card delivery services? Where? | 11 | trimmed_train |
3,343 | I deposited a cheque but the cash hasn't arrived yet | 12 | trimmed_train |
4,899 | I don't know my password anymore. | 1 | trimmed_train |
5,744 | I'm expecting a large refund from a store I returned merchandise to recently. They say they have sent the money but I don't see it in my account, can you help. | 51 | trimmed_train |
2,058 | Can you please sort out your top up? I need this to go through asap because I really need the money. It's already been pending for an hour. | 67 | trimmed_train |
9,415 | How come my cash withdrawal came with an unnecessary fee?! | 39 | trimmed_train |
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