id
int32 0
10k
| text
stringlengths 13
433
| label
int64 0
76
| Generalization
stringclasses 1
value |
|---|---|---|---|
4,580
|
Where is the nearest Mastercard ATM?
| 46
|
trimmed_train
|
7,202
|
I made a transfer and the receiver did not get the right amount its lesser than what it should be,Now I have to transfer more money to make up for the missing amount . Can you please help me about this, what should be done
| 30
|
trimmed_train
|
7,901
|
I'm looking to get an additional card.
| 63
|
trimmed_train
|
3,771
|
Why do you have an identity check?
| 29
|
trimmed_train
|
1,053
|
How long will it take to have my card mailed to me?
| 52
|
trimmed_train
|
4,912
|
I don't know my password
| 1
|
trimmed_train
|
2,738
|
How long do transfers typically take? Is there a way of speeding the process up? My friend needs the money I sent her desperately.
| 16
|
trimmed_train
|
2,015
|
Why hasn't my top-up gone through?
| 67
|
trimmed_train
|
1,948
|
What is the reason my top-up is still pending?
| 67
|
trimmed_train
|
1,137
|
Can I add money to my card automatically during a trip?
| 5
|
trimmed_train
|
2,887
|
What currencies do you accept to add money?
| 14
|
trimmed_train
|
5,094
|
The purchase I made is still pending.
| 20
|
trimmed_train
|
8,433
|
Are there virtual disposable cards?
| 7
|
trimmed_train
|
3,787
|
Should I complete my security verification before I can use my account?
| 29
|
trimmed_train
|
6,412
|
I received duplicate charges.
| 66
|
trimmed_train
|
5,162
|
Why is the purchase I made this morning still pending?
| 20
|
trimmed_train
|
7,189
|
I did a transfer. What is the extra fee?
| 30
|
trimmed_train
|
9,453
|
How come I got charged extra for withdrawing cash?
| 39
|
trimmed_train
|
3,098
|
How do I know where I can use my card?
| 60
|
trimmed_train
|
9,604
|
How do I go about ordering a new bank card?
| 24
|
trimmed_train
|
1,163
|
Is there an auto top up option?
| 5
|
trimmed_train
|
9,445
|
Why did I get charged when getting cash?
| 39
|
trimmed_train
|
1,409
|
I am trying to exchange AUD for GBP, how do I do that?
| 62
|
trimmed_train
|
3,789
|
I already have an account. Why can't I use it unless my identity is verified?
| 29
|
trimmed_train
|
3,964
|
How long does it take to verify a person's identity?
| 27
|
trimmed_train
|
3,702
|
I need to change my home address.
| 31
|
trimmed_train
|
5,574
|
I have been trying to make transfers to another account but I keep getting a declined notice. I have checked all of my information more than once and my information is accurate.
| 43
|
trimmed_train
|
2,796
|
i accidentally entered in my retailers information, what should i do next
| 16
|
trimmed_train
|
8,840
|
I AM MISSING CASH FROM MY BANK ACCOUNT ACCORDING TO MY APP
| 49
|
trimmed_train
|
1,286
|
I tried to use my card today in the restaurant but it didn't work and just got declined. What's wrong?
| 74
|
trimmed_train
|
3,184
|
The app declined my top up. What did I do wrong?
| 58
|
trimmed_train
|
7,511
|
This morning, I tried to send money to my friends several times but each time the transfer fails. Why does it keep failing? The transfer gets rejected but I do not know what is causing it to be rejected.
| 41
|
trimmed_train
|
8,148
|
I still don't have a card. How do I get one?
| 11
|
trimmed_train
|
6,186
|
I want to end my account
| 15
|
trimmed_train
|
1,911
|
I'd like to make a SEPA transfer to my account, but will I be charged?
| 59
|
trimmed_train
|
9,779
|
How and where can I find the identity checks?
| 3
|
trimmed_train
|
1,147
|
I would like to top up my account automatically. How do I do that?
| 5
|
trimmed_train
|
4,238
|
I want to transfer money using my credit card.
| 54
|
trimmed_train
|
7,955
|
What is not accepted in order for me to top up my account?
| 57
|
trimmed_train
|
9,615
|
Can I keep using my card after it expires?
| 24
|
trimmed_train
|
9,254
|
Tell me what I need to do to activate my card.
| 56
|
trimmed_train
|
339
|
What is your opinion on the exchange rate?
| 4
|
trimmed_train
|
6,226
|
I need you to delete my account right now.
| 15
|
trimmed_train
|
3,745
|
I moved and need to change my address.
| 31
|
trimmed_train
|
5,748
|
I have received my statement but I do not see my refund, why is that?
| 51
|
trimmed_train
|
9,985
|
I need to get a card, but I live in the US.
| 68
|
trimmed_train
|
721
|
Where did the €1 fee in my statement come from
| 36
|
trimmed_train
|
5,889
|
Hi, is everything in good standing with my card? I am receiving multiple "decline" messages.
| 19
|
trimmed_train
|
9,133
|
Will I get charged for topping up with an international card?
| 73
|
trimmed_train
|
8,070
|
tell me how I can order my card.
| 11
|
trimmed_train
|
6,801
|
What does it mean if my payment has been reverted?
| 21
|
trimmed_train
|
4,373
|
Do the disposable cards have any restrictions?
| 50
|
trimmed_train
|
5,536
|
Can I exchange an item for a refund?
| 53
|
trimmed_train
|
216
|
I have found my lost or stolen card, would I still have to activate the new card that was sent to me through the mail in order to access my account?
| 37
|
trimmed_train
|
321
|
How is the exchange rate calculated?
| 4
|
trimmed_train
|
4,513
|
What do I do if someone used my card without my permission?
| 75
|
trimmed_train
|
6,741
|
My card payment has been cancelled
| 21
|
trimmed_train
|
9,804
|
How can I prove who I am?
| 3
|
trimmed_train
|
7,719
|
Why do we need to verify top-up?
| 55
|
trimmed_train
|
6,579
|
Where did my deposit for my source of funds come from?
| 26
|
trimmed_train
|
6,138
|
Remove my account immediately.
| 15
|
trimmed_train
|
9,425
|
I received a fee for obtaining cash, is this correct?
| 39
|
trimmed_train
|
7,616
|
What transfer methods do you accept?
| 70
|
trimmed_train
|
8,984
|
Will there be a charge for exchanging foreign currency?
| 76
|
trimmed_train
|
2,528
|
I noticed a new fee on my account. I didn't know there were fees for these payments. What is the policy?
| 40
|
trimmed_train
|
2,268
|
Can I set my own top-up limit?
| 9
|
trimmed_train
|
5,577
|
It seems you keep declining my transfers. Before, it's always worked very well.Just now when I tried to buy something the card was declined. I tried more than once and it was the same thing each time.
| 43
|
trimmed_train
|
9,893
|
I live in the EU - can I get a card?
| 68
|
trimmed_train
|
977
|
Can you make exchanges using the EUR?
| 6
|
trimmed_train
|
4,891
|
Disaster, I've totally forgotten my passcode, can you help me?
| 1
|
trimmed_train
|
6,102
|
Hello. How long does it usually take to transfer money to another country? I've made sure all the information is correct, but the transfer still says that it's "pending."
| 13
|
trimmed_train
|
2,226
|
I want to cancel a transaction from this morning.
| 44
|
trimmed_train
|
3,065
|
I want to get a virtual card!
| 28
|
trimmed_train
|
7,174
|
What kind of fees will I pay when I transfer?
| 30
|
trimmed_train
|
4,057
|
Will the PIN come separately?
| 33
|
trimmed_train
|
8,366
|
you got the exchange rate wrong for my cash withdrawal
| 61
|
trimmed_train
|
8,138
|
I need to get a card, how do I do that?
| 11
|
trimmed_train
|
1,309
|
My card doesn't seem to work.
| 74
|
trimmed_train
|
4,474
|
Please tell me how you can stop unauthorized payments from being made on my card since on this bill I see that this has happened. There are transactions that I never made from a place I've never been to.
| 75
|
trimmed_train
|
9,829
|
What documentation do you accept for the identity check?
| 3
|
trimmed_train
|
6,506
|
Where can I find information about where my money came from?
| 26
|
trimmed_train
|
6,704
|
When will my transfer arrive from Europe?
| 69
|
trimmed_train
|
123
|
Why hasn't my card arrived yet?
| 23
|
trimmed_train
|
5,237
|
Why is the payment from my card still pending?
| 20
|
trimmed_train
|
1,145
|
Is it possible to do auto top up?
| 5
|
trimmed_train
|
6,591
|
Where do my funds originate from?
| 26
|
trimmed_train
|
2,856
|
Why hasn't my transaction completed?
| 16
|
trimmed_train
|
4,854
|
I can't remember my password.
| 1
|
trimmed_train
|
9,540
|
My card is about to expire. What do I need to do to keep using my card?
| 24
|
trimmed_train
|
8,444
|
How can I get a virtual card for a one-time transaction?
| 7
|
trimmed_train
|
2,451
|
Why did the ATM give me less money than what I requested?
| 0
|
trimmed_train
|
2,867
|
I sent some money to somebody a couple of hours ago, and they still have yet to receive it. They really need the money, how much longer are they going to have to wait?
| 16
|
trimmed_train
|
3,398
|
I made a cash deposit going to my account but it is not there
| 12
|
trimmed_train
|
3,921
|
The app is not able to realize that it is me.
| 27
|
trimmed_train
|
8,116
|
Card delivery services? Where?
| 11
|
trimmed_train
|
3,343
|
I deposited a cheque but the cash hasn't arrived yet
| 12
|
trimmed_train
|
4,899
|
I don't know my password anymore.
| 1
|
trimmed_train
|
5,744
|
I'm expecting a large refund from a store I returned merchandise to recently. They say they have sent the money but I don't see it in my account, can you help.
| 51
|
trimmed_train
|
2,058
|
Can you please sort out your top up? I need this to go through asap because I really need the money. It's already been pending for an hour.
| 67
|
trimmed_train
|
9,415
|
How come my cash withdrawal came with an unnecessary fee?!
| 39
|
trimmed_train
|
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