question stringlengths 19 6.88k | answer stringlengths 38 33.3k |
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Problem Statement:
Reported phase properties for each of the single scenarios created in Aspen Flare System Analyzer (AFSA) can be exported into an Excel sheet. | Solution:
As is mention in KB How do I use the Export/Import feature in Aspen Flare System Analyzer? AFSA allows you to export your results to any desired format. If you want to export only the property phases form your scenarios , follow the listed steps:
In the step 2 at the Export Wizard window, from the three opt... |
Problem Statement: After changing the original name of the APC Online server, a problem related to the RTE applications can happen and messages like this are showed on PCWS:
Application: '<Name>' terminated unexpectedly on node: 'Online@localhost'; attempting to restore.
Application: '<Name>' removed from node: 'Onlin... | Solution: Follow the next procedure in order:
Stop the RTE controller application using DMC3 Builder on the Online tab.
Delete the RTE controller application.
Stop the AspenTech Production Control RTE Service.
Go to the next path C:\ProgramData\AspenTech\RTE\V11\Clouds\Online\sys and locate the folder, the .2st and the... |
Problem Statement: How to create a Read Only ODBC connection for IP21 through AspenTech SQLplus driver? | Solution:
1. First you need to create a Read Only connection for SQLplus, as described on KB "How to create a read only connection for SQLplus users ". From this step, a new TCP port fro Read Only communication will be created.
2. Confirm if the 3rd party application that you are connecting to is a 64-bit or a 32-bit... |
Problem Statement: This is an example demonstrating the modeling of simple blending mixer in Aspen Custom Modeler | Solution: Fe, C, Cr and Mn are fed to furnace and mixed together to create Stainless Steel.
It does not use Aspen Properties but it uses stringset to define those components.
Detailed code are attached as below.
You can learn how to use For Loop and multiport in this example.
Model Well
comp as stringset(["C","Fe","... |
Problem Statement: 이 예제는 Aspen Custom Modeler 를 이용한 간단한 혼합 믹서의 디자인을 설명합니다. | Solution: Fe, C, Cr, Mn 이 혼합되어 용광로로 투입이 되어 스테인레스 스틸이 생산됩니다.
이 예제는 Aspen Properties 를 사용하지 않고, Stringset 를 이용하여 4가지 Components 를 설정하고 있습니다.
이 예제에서 multiport 와 For 구문의 사용법을 익힐 수 있습니다.
아래 코드와 첨부 예제파일을 참고하십시오.
Model Well
comp as stringset(["C","Fe","Mn","Cr"]);
inlet as input multiport of Fport;
outlet as output Fport;
... |
Problem Statement: In Aspen HYSYS, it is possible to open multiple cases inside the same session. This functionality is not supported inside Plant Data and may result in unsaved changes being lost when switching between cases. | Solution: To open multiple cases when using Plant Data, open separate HYSYS instances for each case.
Key Words
Hysys, Plant Data, Case
Keywords: None
References: None |
Problem Statement: Aspen HYSYS V11 Stream Reporter (HSR 1.7.2) | Solution: HYSYS Stream Reporter (HSR) is an Excel spreadsheet utility that allows to import to a spreadsheet the material stream information such as conditions, properties and compositions, and also compare streams from different cases.
HSR can report properties from the following phases: Overall, Vapour, Light and He... |
Problem Statement: After installing V12 in a VM or local desktop which has already had other versions installed (like V11, V10), Aspen Multi-case users may get an error saying "HYSYS Engine not found in: C:\Program Files\AspenTech\Aspen HYSYS V11.0\hysysengine.exe" when they try to load a HYSYS base case. How can this... | Solution: 1. First, run Set Version - Aspen HYSYS V12 as an Administrator (Found in the Start Menu | Aspen HYSYS folder):
Try attaching a base case again. If that doesn't work:
2. Go to the Registry Editor and under HKEY_CLASSES_ROOT, search for the key: {AAAFC3BE-6389-4B14-AE5C-AAE8E3F98615}. Make sure you find on... |
Problem Statement: In order to run the GDOT applications in the GDOT Console it is necessary for the User of the machine to be part of the GDOT predefined groups that are configured once you install the Aspen Dynamic Optimization (ADO) suite products. These predefined groups are: GDOTUsers, GDOTOperators, and GDOTEngin... | Solution: Firstly, you need to make sure you are using an Account with Administrator privileges before starting this procedure.
Go to Computer Management and click on Local Users and Groups.
Click on Groups and make sure that the three GDOT predefined (GDOTUsers, GDOTOperators, and GDOTEngineers) exist in the machine... |
Problem Statement: Article 13272 shows a method to execute a query from a graphic published on aspenONE Process Explorer using COS activation from a record working as a trigger. However, method described on the case do not allows passing parameters to the query to be executed other than writing those parameters on a te... | Solution: Aspen SQLplus Web Service can be used to execute any procedure saved as ProcedureDef on InfpPlus.21 database as called from a web resource. Also, any query command that is ODBC compliant can be executed on this way. The next example shows a step-by-step guide on the creation of an example graphic that will ex... |
Problem Statement: Can I see all the additional files stored inside an APWZ file from inside Aspen Plus? | Solution: Compound files (APZW) are a special file format that contain the actual Aspen Plus file and any auxiliary file needed to correctly run the simulation.
These auxiliary files include Excel spreadsheets linked to a Calculator block, PSV information from the Safety Environment, etc.
The simulation file contained... |
Problem Statement: Video: Using the Simulation Importer in a Aspen Basic Engineering | Solution: Aspen Basic Engineering Simulation Importer V12
This video covers the description of the Simulation Importer and an example with Aspen HYSYS.
Keywords: Simulation Importer, Aspen Basic Engineering
References: None |
Problem Statement: If you are using a license server, you must upgrade your license server before installing aspenONE V12. | Solution: Before installing V12, do the following:
Download SLM Server V12.
Install SLM Server V12 using our SLM Server Installation instructions.
While installing aspenONE V12
During the installation, if you add a new license server, the installer will verify if the SLM Server is compatible with V12. If a license ser... |
Problem Statement: How do I use the Semi-Ideal Cp/Cv option for ISA standard valve sizing? | Solution: On the valve Rating tab, Sizing view of Valve model, there is new option allowing the user to select between Rigorous Cp/Cv and Semi-Ideal Cp/Cv methods. For the relief valve this option is available under Design tab, Parameters view of the unit model. This option determines how mixture's heat capacity is bei... |
Problem Statement: When launching an aspenONE V12 client application like Aspen Plus, Aspen HYSYS, etc, you may get an error message stating: "An error has occurred in decrypting (or decoding) a network message. Probably an incompatible or unknown server, or a version mismatch."
Here is an example of the error.
-----... | Solution: This error occurs if your SLM client software is at a higher version than your SLM license server.
The V12 SLM client tools is at a higher version than the V11 SLM Server. As a result, the SLM license server needs to be updated to V12 to match the SLM client.
You can download SLM Server V12 from the Download... |
Problem Statement: This knowledge base article explains how to check the version of the SLM Server (Sentinel License Manager) software that is installed on the license server. | Solution: To view the SLM Server's version, follow these steps:
1) Log into your SLM License Server.
2) Open Windows Explorer and go to the C:\Program Files (x86)\Common Files\SafeNet Sentinel\Sentinel RMS License Manager\WinNT folder.
3) Right-click lservnt.exe and select Properties from the context menu.
... |
Problem Statement: This is an example demonstrating the modeling of acid gas removal by amine solvent in Aspen Plus Dynamics | Solution: Amine solvent is fed into absorber and used to absorb CO2 gas. Water loss and Amine solvent loss will be made up by following flowsheet constraint.
IF STREAMS("LEAN3").Fm>50000 then
STREAMS("WATER").FmcR("H2O")=0;
else
STREAMS("WATER").FmcR("H2O")=50000-STREAMS("LEAN3").Fm;
endif
STREAMS("AMIN... |
Problem Statement: This is an example demonstrating the modeling of acid gas removal by amine solvent in Aspen Plus Dynamics | Solution: Amine solvent is fed into absorber and used to absorb CO2 gas. Water loss and Amine solvent loss will be made up by following flowsheet constraint.
IF STREAMS("LEAN3").Fm>50000 then
STREAMS("WATER").FmcR("H2O")=0;
else
STREAMS("WATER").FmcR("H2O")=50000-STREAMS("LEAN3").Fm;
endif
STREAMS("AMIN... |
Problem Statement: Checklist: everything you need to start your V12 aspenONE deployment today | Solution: The checklist below will assist you with adopting aspenONE V12. A PDF version of the checklist is attached to this article.
Review product documentation
Hardware and software requirements- AspenTech Platform Support Page
If deploying in the cloud, review AspenTech Cloud Support Portal
Product Release notes an... |
Problem Statement: What is the SLM? Software License Manager (SLM) | Solution: Software License Manager (SLM) is a software-based security system that controls and tracks the usage of software, components and features from Aspentech and certain third-party software. The SLM provides significantly more flexibility than the old heritage Hyprotech security system. The following is a summar... |
Problem Statement: Does it allowed to have the incompatible SLM versions between the server and the client machine? | Solution: When you install the SLM on the server and the client machine, make sure they are using the same versions. In case you are using the different SLM versions, the SLM version on the server must be higher than the SLM version on the client machine.
Keywords: incompatible
server
client
SLM
license
SLM version
Ref... |
Problem Statement: There is no SLM License server upgrade procedure in Japanese. | Solution: SLM license server upgrade procedure in Japanese is attached.
Keywords: SLM license server
Japanese
References: None |
Problem Statement: This Knowledge Base article provides steps to troubleshoot the following error:
"Unspecified Error"
which may be encountered when opening the bpcmanager web page (http://localhost/bpcmanager) in Internet Explorer. | Solution: It is likely that the "Unspecified Error" error message is returned because the logged in user is trying to perform an operation he/she is not authorized to perform or the the Aspen Operations Domain Model (ODM) application has not been secured in the Aspen Framework (AFW) Security Manager. This would appear ... |
Problem Statement: When trying to create an object that was previously removed from the ODM database, the Add method fails with a Fault exception stating that the name is duplicated.
This can be replicated by following the steps below:
? Make the call to the 'Add' method to add an object.
? The respon... | Solution: The behavior described above with the Add and Cancel (Delete) commands sent to the WebService is as designed.
When an ODM object is created, it is given a BeginTime and an EndTime. When the WebService Add command is used to create an object, the Timestamp argument is used to set the BeginTime. The EndTime is ... |
Problem Statement: Does AspenTech have any clients sending messages via Tibco to .Net framework? Does AspenTech provide an adapter for .NET framework? | Solution: At this time AspenTech does not have an adapter for .NET framework.
Going directly from an application such as BusinessWorks to a .NET based application is best done through the use of SOAP over HTTP messages (or web services).
You can find an example under <tibco_home>\bw\5.4\examples\activities\interop\dotN... |
Problem Statement: How to add a sub-class to a class definition from the web interface in ODM (Operations Domain Model)? | Solution: Most item types in ODM can be extended with meta-data by applying classes to them. This includes Classes themselves. One must take care not to confuse the intent of the "Classes" tab on the web interface and Advanced Editor interface. This tab is used to apply an instance of a class definition to an item. It ... |
Problem Statement: Are there any reserved characters in ODM (Aspen Operations Domain Model)? | Solution: The following special characters are reserved in ODM:
. dot/period
@ ampersand
" double quote
The above characters cannot be used when setting up class names for tag aliases.
Keywords:
References: None |
Problem Statement: Currently there is no single guide showing all the parts that need to be configured for S95 tag support to work correctly from the Aspen Tag Browser or within Web.21. | Solution: Attached to this solution are several documents showing examples of the required configuration. It is a prerequisite that the user understands configuration tools like the ODM Manager etc...
Notes: Aspen Tag Browser supports multiple Tag Alias classes if they are named as described in the instructions, but We... |
Problem Statement: The initial configuration of the Aspen BPC product requires opening the BPC Administrator in order to Create and Test the connection files that are used by the workspace for connecting to a database server. The BPC Administrator is accessed from:
Start | Programs | AspenTech | Operations Manager | In... | Solution: The problem is that the current 'Font' setting for the PC is set too large for the Gui to be completely seen.
To check your current font size Right-Click on your PC Desktop and select Properties. On the "Display Properties" screen select the Settings tab. Finally, click on the 'Advanced' button and look at th... |
Problem Statement: If a class attribute definition value is set to default, and then no value is assigned to the attribute instance, the viewer (and the API), returns a NULL value, instead of the default.
How is the ClassAttributeDefinition Default value used in ODM? | Solution: Description of how the ClassAttributeDefinition Default value is used.
The DefaultValue is used in two ways:
1. If the ClassAttributeDefinition is marked as ReadOnly, the DefaultValue is always returned as the ClassAttributeValue when the Class has been applied to an ODM item. If the DefaultValue is changed... |
Problem Statement: When Aspen Operations Domain Model (ODM) and Aspen Role Based Visualization (RBV) are installed on separate servers the following link:
http://RBVServerName/VisualizationNavigation/OpsNavBrowser.aspx
can generate this error:
"Could not load file or assembly AspenTech.BPC.Hierarchy_Interface" | Solution: This error is generated because the Aspen Business Process Components (BPC) are not installed on the RBV server. To resolve this error install the BPC client components on the RBV server. When you install BPC choose the 'Standard Install' option to install only the client components.
Keywords: None
References... |
Problem Statement: This knowledge base article describes how to resolve the following error message which can occur when starting the Aspen Bulk Load utility:
This application has failed to start because MSVCRTD.DLL could not be found. Re-installing the application may fix this problem. | Solution: MSVCRTD.DLL is a Microsoft debugging dll on which many applications have dependencies. This file should reside in
C:\Windows\System32
Attached is a version of MSVCRTD.DLL from a v2004.2 system which can be copied to the path outlined above. This should resolve this particular error message.
The aspenONE... |
Problem Statement: This Knowledge Base article shows how to filter object on inherited class using Aspen ODM WebService. | Solution: There are two ways of filtering Items via the WebService based on the ClassValues assigned to the items and the BaseClasses of those ClassValues.
1. The first one is to use the SupportsClass(int classDefinitionID) method.
This method takes the ID of the ClassDefinition that you are wanting to use in the filte... |
Problem Statement: How do you configure an Aspen SQLplus web-based report to pass parameters in the URL address? | Solution: In order to pass parameters or variables to an Aspen SQLplus web-based report through the URL, a ProcedureDef record must be used. As an example, save the prodcedure below as a ProcedureDef record in Aspen InfoPlus.21 with the name of ShowTrendVals.
procedure ShowTrendVals(TagName Record, StartTime timestam... |
Problem Statement: Aspen Licensing Center (ALC) unable to create log files after installing ALC upload toolkit. | Solution: There is a pre-requisite of checking that LServOpts environment variable is set in the License Server before log files will be generated. See solution: 126213
However, if after setting that and the problem still persists, checking that no log files are created in the designated folder in ALC configuration set... |
Problem Statement: This Knowledge Base article shows how to best integrate Aspen's Enterprise Integration Framework with Microsoft's BizTalk server. | Solution: Please download and review the attached document titled: BizTalk WSAdapter Setup. The second attachment, IWsAdapterServer.zip, contains a sample BizTalk project.
Keywords: Biz Talk
LOB Adapter
WS Adapter
WCF Web Service
References: None |
Problem Statement: This Knowledge Base article answers the following question: Does the Aspen Operations Domain Model (ODM) Web Service in aspenONE v2004.2 support the Bulkload functions? | Solution: The Web Service in 2004.2 does support the Bulkload functions.
The Bulkload Export method takes an Export Time and returns a boolean to indicate the export has been started. The Bulkload Export is processed as an asynchronous operation. You then need to call the BulkloadStatus method to monitor the export act... |
Problem Statement: The Release Notes for Aspen Operations Domain Model (ODM) contain the statement:
A frequent request was the ability to have calculation support within the Operations Domain Model. This functionality has been added in this release and it allows the user to define calculations defined externally such a... | Solution: This solution contains an attached Word document full of examples on how to set this up.
At this time, it appears that ODM, Aspen Calc and the user setting this up all need to be installed and logged into the same PC. The AspenTech Support group will investigate further and update this article as necessary.
K... |
Problem Statement: This Knowledge Base article provides steps to resolve the following error message received when trying to install the 2006.0.1 patch for Aspen Operations Domain Model (ODM):
"{B3D3EDD3-FD24-46E1-BEDF-5A24173693A7} is not installed. ProductState returned -1" | Solution: Aspen ODM must be listed as a product in MS Windows Add/Remove product list. If it is not, then you might have gotten the ODM client version installed automatically with another product. As such, the error message is understandable as the ODM patch 2006.0.1 is a server patch. Please install the product using ... |
Problem Statement: After a new installation, when starting the Aspen BPCManager, the following error appears
Server Error in '/BPCManager' Application.
Configuration Error
Description: An error occurred during the processing of a configuration file required to service this request. Please review the specific error ... | Solution: This kind of problem is usually very difficult to diagnose. It is usually a configuration issue 'only' seen when Microsoft's Sharepoint is installed on the same computer as the BPCManager. This is due to the fact that Sharepoint takes over some of the IIS functionality.
In this case we needed the 'WRITE' prop... |
Problem Statement: This Knowledge Base article answers the following question:
What is the check box called "Integration Authentication" on the Callback Definition tab in Aspen Integration Designer used for? | Solution: The Integration Authentication check box on the Callback Definition tab in Aspen Integration Designer has the following functionality:
Not having the integration authentication box checked keeps the default messaging security behavior; by checking the box you change the messaging behavior to have transport se... |
Problem Statement: Are there any consequences of changing the Security Identifier (SID) of a live machine running Aspen InfoPlus.21, Aspen Web.21, Tibco Business Works, and the Aspen InfoPlus.21 adapter? | Solution: When a computer is added to a domain, the PDC assigns a Security Identifier to it. Except for the SLM license server, our software mostly never cares about this. We sometimes have to change the SID when copying a Virtual Machine image for testing and once we get the VM back into the domain IP.21, Web.21, the ... |
Problem Statement: Users may receive a message like the following when running tests in the aspenONE Diagnostics Tool:
Invalid settings for BPE Server webserver (PEGASUSBRIDGE). The 'http://PEGASUSBRIDGE/AspenTech/AFW/BPE/AfwServerInfo.asp' file could not be found on the server. The IIS virtual directory path defined i... | Solution: "BPE" in the message above stands for "Aspen Business Process Explorer". This is a *different* product from Aspen Process Explorer. If one is not using Aspen Business Process Explorer then one may safely ignore this message. In this case it is just informational.
Aspen Business Process Explorer is a component... |
Problem Statement: Why do I get "An error occurred on the server when processing the URL" when attempting to load Process Manual content?
When you try and load Process Manual content you get an error message: "An error occurred on the server when processing the URL. Please contact the system administrator." | Solution: The solution to resolve this issue is to enable Parent Paths on IIS Manager, which is disabled by Default.
1. Load IIS Manager.
2. Click on Sites
3. Click on AspenTechProMan
4. Click on ASP
5. Under Enable Parent Paths make sure it is says True.
6. Restart IIS Server.
Here is a screenshot to show the opti... |
Problem Statement: This knowledge base article describes how to add a license feature to the license server using WLMAdmin in the event that it has been deleted. | Solution: There are two ways to add a license feature back to the SLM server.
Method 1 - Restart the license server service.
1. Go to 'Program Files\Common Files\Safenet Sentinel\Sentinel RMS License Manager\WinNT' or 'Program Files (x86)\Common Files\Safenet Sentinel\Sentinel RMS License Manager\WinNT' folder.
2. ... |
Problem Statement: When commuting a license using SLMCommute, the confirmation message says the license was commuted successfully. But when the 'View commuted licenses button' is clicked, it shows there are no licenses commuted. | Solution: This problem may occur if the dll "strgxi2.dll" becomes unregistered. To re-register strgxi2.dll follow these steps.
1. Go to the Start menu, then go to Run. Type this command in the Open box:
regsvr32 /u "C:\Program Files\Common Files\Hyprotech\Shared\strgxi2.dll" or
regsvr32 /u "C:\Program Files (x86)... |
Problem Statement: After installing the SLM license manager and license file, when running WLMAdmin, there are no servers under defined servers or subnet servers. | Solution: Ensure the USB dongle is recognized if using a license file locked to a dongle. To check this, run the SLM Configuration Wizard, and click the CONFIG button. The first line of the configuration settings should say 'Sentinel Hardlock'. If it does not, unplug the USB dongle and use solution document 115262 to r... |
Problem Statement: What is the turnaround time for receiving an Aspen Tech license file? | Solution: Our Distribution department handles three major types of orders:
1. New orders from either new clients or existing clients that require shipment of software and license keys. These orders normally take 10-14 days.
2. Upgrade requests for the newer versions of existing product for existing clients, hav... |
Problem Statement: Unable to run any AspenONE program after successful product installation.
Also, selecting Config from the first screen of SLM Configuration Wizard opens a blank window. | Solution: 1) Using an administrative account, login to the system
2) Select Start | Run and type in cmd.
3) Within the DOS window change the default folder to:
Program Files\Common Files\Hyprotech\Shared or Program Files (x86)\Common Files\Hyprotech\Shared
4) Within the DOS window enter the command: regsvr32 /u strgxi2... |
Problem Statement: When opening the Properties -> License Status menu in the Aspen InfoPlus.21 Administrator program, you may see a message indicating License Denied:
Clicking on the details button shows a screen similar to: | Solution: The issue is that in a new installation of Aspen InfoPlus 21 the number of InfoPlus.21 Points is automatically set to 66,000; however, your InfoPlus.21 licensed points key is set to a lower value. There are two possible reasons for this.
Scenario 1: If this is a standalone license key, it defaults to 1 user ... |
Problem Statement: How to set up a usage log file manually on a License Server machine | Solution: Go to:
1. My computer -> Properties -> Advanced -> Environment Variables -> OK or through Control Panel-> System-> Properties-> Advanced-> Environment Variables.
2. On the server pc, please press New in the 'System variables'.
Note: The System variables 'LServOpts' should be set in the System variables
an... |
Problem Statement: From the Internet or Intranet Process Manual, some spreadsheets are referred to in the Drying Technical Area, Volume 4 "Rotary Drying", Part 4, Section 4.5 "Operation of spreadsheets ROTDRY and ROTBAS".
These are;
? ROTBAS Scoping design procedure for a cascading rotary dryer
? ROTDRY... | Solution: There are five spreadsheets;
1. ROTDRY
The spreadsheet will carry out scoping design calculations for both concurrent and countercurrent cascading rotary dryers. In its present form it is restricted to adiabatic dryers with water being the evaporating solvent and air the drying medium. The method is des... |
Problem Statement: The SLM Commute Tool does not work after upgrading the license server.
The license is generating several error messages that it cannot find the license.
The error 6 is related to the license STRGXI2.dll version | Solution: This knowledge base explains how to implement a work around specific to upgrading SLM Server that caused the SLM Commute Tool not to work.
1. First ensure that SLM Server 8.2 or 8.4 is the correct version installed for the supported operating systems and not 8.1 versions because SLM Server 8.1 is ONLY for Win... |
Problem Statement: If you are using version 7.2 of the SLM Server, you may encounter a scenarios in which in the Windows Task Manager shows the process Lservnt.exe (this is the process that hosts the license) using up 100% of the CPU usage. The log file keeps reaching the size limit. As a result, the SLM Sentinel servi... | Solution: This Knowledge Base Article describes the work around in preventing the SLM Service from stopping. The solution is to delete the - f option in the lservopt environment variable and this will disable the error logging.
The picture below shows the location where to change the LServOpts environment variable:
1... |
Problem Statement: Part of the pre-requisite software for the Process Manual is the installation of a database to record user information. The Process Manual supports the full version of Microsoft SQL Server or the cut-down database engine MSDE, where MSDE 2000 SP3 is included on the installation DVD.
In the AES2004Ins... | Solution: MSDE SP3 may be installed from either;
The Aspen DVD disc 1, from the folder Atlanta2004DVD1\core\MSDE2KSP3
The Microsoft website at http://www.microsoft.com/downloads/details.aspx?FamilyID=413744D1-A0BC-479F-BAFA-E4B278EB9147&displaylang=en
KeyWords
MSDE, Process Manual
Keywords: None
References: None |
Problem Statement: This knowledge base article describes how to force the release of commuted licenses that have expired, but have not been automatically returned to the license pool. | Solution: From the license server, there are two ways to force the return of expired commuted licenses:
1. Restart the license manager service. This can be done by double-clicking on the file 'Program Files\Common Files\Safenet Sentinel\Sentinel RMS License Manager\WinNT\loadls.exe' or 'Program Files (x86)\Common Files... |
Problem Statement: Within the Aspen Process Manual a number of registry keys may be set that allow tracing logs to be generated to help troubleshoot installation issues with the Aspen Process Manual. These log files record the history of the files opened and calls made to the security system, for example.
Sending these... | Solution: With Regedit, the keys given below may be set:
Tracing BrowseSupport (authentication) issues:
[HKEY_LOCAL_MACHINE\SOFTWARE\AspenTech\Aspen Process Manual\2004\BrowseSupport]
Document server:
[HKEY_LOCAL_MACHINE\SOFTWARE\AspenTech\Aspen Process Manual\2004\BrowseServer]
SLM authentication service:
[HKEY_LOCA... |
Problem Statement: Can I use Aspen SLM-enabled products with a Windows / Citrix Terminal Server? | Solution: AspenTech products can be run from Citrix or a terminal server using network licensing only (with the Aspen SLM Network License Server installed on the same or another non-terminal server machine); however AspenTech does not support its products on a Citrix or terminal server with standalone license files unl... |
Problem Statement: Can I have my reservation file with a name different from the default name of 'LSRESERV' and/or reside in a folder other than the default 'C:\Program Files\Common Files\Safenet Sentinel\Sentinel RMS License Manager\WinNT' folder? | Solution: You will need to create a system Environment Variable that points to the full path of the reservation file. For example, if you have a reservation file called 'reservations' in the directory 'C:\SLM Stuff', you'd have to setup the following system Environment Variable:
Variable Name: LSRESERV
Variable Value... |
Problem Statement: Rather than use the virtual directory, could I run the Process Manual from a virtual site? | Solution: We would recommend a virtual directory, but you could set up an automatic redirection from the root site. To do this, create a file "default.htm" in the root site, containing something like:
<html>
<head>
<title>Process Manual</title>
<meta http-equiv="refresh" content="0;URL=http://NAME/proman/proman.asp">
<... |
Problem Statement: We have a network license and the user gets "Error 17. No servers responded to the client broadcast." What do we do? | Solution: 'Error 17' is accompanied by 'Error 18. No such feature is recognized by the server'. Generally this occurs when the license file is not being read properly by the license server software.
Troubleshooting steps:
1. On the server machine, make sure the license file is in the right place ('C:\Program Files\... |
Problem Statement: Why am I unable to view the Aspen Process Manual web browser page? | Solution: If the Aspen Process Manual page or the Process Manual Administrator page will not open and if a repair installation did not resolve the issue, check the following settings:
1) Check to see if the correct Internet Information Services (IIS) features were installed:
a. Open Control Panel > Programs a... |
Problem Statement: When using the start and end time functions in Aspen IP.21 Process Browser's SQLplus reporting option, an SQL Procedure does not seem to take into account the start and end times that are dictated by the report parameters. This causes the report to not output the correct information. | Solution: Since SQLplus reporting is an older feature of Aspen IP.21 Process Browser, the new contents of Internet Explorer does not process inputs correctly unless compatibility mode is turned on. To display the SQLplus reports that are desired, click the ALT key on the keyboard and select Tools and Compatibility View... |
Problem Statement: After running the Aspen Properties Database Configuration Tester, step 3 indicates that it is missing the config.aem.
Normally, running the Aspen Properties Database Configuration Tester can re-create the config.aem, but V8.0 install no longer require MS SQL Server as pre-requisite installation. Ther... | Solution: This knowledge base describe the process of restoring the database when the Aspen Properties Database Configuration Tester result is "..missing the config.aem" Please follow these steps to create the config.aem and restore the database:
1. Install the Microsoft SQL 2008 Server, it is available from AES DVD \... |
Problem Statement: This knowledge base article describes how to resolve "error 77" that may occur when attempting to commute a license. When this error occurs, it typically occurs when you attempt to commute a license after returning a license to the pool has failed. | Solution: This problem normally occurs when the commute pool needs to be cleaned. Follow these steps to clear the error.
1. Restart the SLM license service. This sometimes clears the error and allows commuting from the affecting computer.
2. If restarting the service does not resolve the problem contact AspenTech sup... |
Problem Statement: How do I find a dongle ID number? | Solution: The dongle number can be checked in three ways:
1. Check the CD received from AspenTech which consists of the Order Number, System Name and the Dongle Number:
2. Check the Dongle as the side of the dongle consists of a sticker which shows the dongle number :
3. Check the License file i.e. the .SLF f... |
Problem Statement: When an AspenTech product application is started several temporary dll's may be created on the computer desktop:
lsprst7.dll
lsprst7.tgz
nsprs.dll
nsprs.tgz
ssprs.dll
ssprs.tgz
sysprs7.dll
sysprs7.tgz
This knowledge base article describes why these files are created and why are they not deleted when ... | Solution: This is usually the result of not having full administrative rights on the local PC when the installation was performed. It can also be caused when a user has had the administrative rights reduced to rights of a restricted user.
These files are temporary files created by the SLM (Software License Manager). Th... |
Problem Statement: 能否使特定用户禁止使用commute功能？ | Solution: 到SLM Server 8.2版本,我们不支持对特定用户限制commute功能。
但是我们可以使用group reservation file，可以赋予特定的用户或计算机一定的token/单元。此功能可以适用于普通网络许可证的请求以及commute请求。
Keywords: Commute
SLM Server
限制
CN-
References: None |
Problem Statement: If you need to change your MTU setting so that you can use the SLM over VPN then you will be required first to change the MTU at the client side | Solution: · Open a command line window as an Administrator (Right click on All Programs > Accessories > Command Prompt and select Run as administrator)
· Type the command netsh and wait for prompt
· Type the command interface and wait for pro... |
Problem Statement: This happens with SLM 8.2 Server from V7.2 installer disc. After system reboot sometimes license are available and sometimes they are not. License reload resolves the problem. | Solution: Here is what needs to be done so the problem will not occur. Before system shutdown, make sure that SLM 8.2 license service is shut down gracefully, then reboot.
To shutdown SLM 8.2 license server service gracefully browse to:
Program Files\Common Files\SafeNet Sentinel\Sentinel RMS License Manager\WinNT or P... |
Problem Statement: Which firewall ports are required for submitting software usage logs via the Auto Upload Tool (AUT)? | Solution: The Auto Upload Tool enables automatic upload of software usage logs to AspenTech using one of the following protocols and required ports:
Log Transmission Protocol
Required Open Port
HTTPS
443
Secure FTP (SFTP)
22
Email
25 (or SMTP server specific port)
In order for the AUT to work with one of the select... |
Problem Statement: How to resolve the error, "AspenTech.ALC.MainFrame has stopped working" when opening the ALC Configuration Tool. | Solution: Install .NET Framework 3.5 resolve the issue
NOTE: Before you install SLM V8.4 or higher, you need to install both .NET Framework 3.5 and .NET Framework 4.0 first.
If you don't install .NET Framework 4.0, you will get 'Error 1304 Error writing to file Interopt.SECSERVEROBJECTLib.dll' during the installation... |
Problem Statement: How do I install the Microsoft ASP.NET component required for the Software License Manager (SLM) Server? | Solution: This knowledge base article describes the steps required to enable the ASP.NET component.
· Click on Start
· Go to Control Panel | Programs and Features
· On the left hand side navigation click on "Turn Windows features on or off"
· Now enable ASP.NET, which can be located u... |
Problem Statement: The SLM manuals contain the complete instructions to install an SLM Server and a license on that server (what we call a "Network" type of SLM license). Sometimes you may want to have some brief troubleshooting instructions to double check the installation of your license. | Solution: Some troubleshooting instructions can be found in the attached Word document.
Keywords: Network SLM licenses
SLM license server
dongle, dongles
dongleless
dongle-less
dongle-locked
References: None |
Problem Statement: How to Enable the ASP.Net Microsoft feature through Programs and Features? | Solution: To enable the ASP.Net Microsoft features on a machine, the following steps need to be performed:
1. Go to Start > Control Panel> Search for “Programs & Features” or
go to the following path: Control Panel\All Control Panel Items\Programs and Features
2. Select “Turn Windows Features on or off”
The Windows f... |
Problem Statement: The following error appears in the Windows Event viewer when attempting to start the Sentinel service.
Event ID: 32
The Sentinel RMS License Manager was unable to bind to its socket. | Solution: Microsoft has documented a recent case where the installation of patch MS08-037 has resulted in port conflict and connection problems. This is discussed in further detail on Microsoft's website: http://support.microsoft.com/default.aspx?scid=kb;EN-US;953230
The ReservedPorts registry key can be used to excl... |
Problem Statement: No Valid License Found
Server "xxxxxxxx" was not contacted successfully due to the following Sentinel error: 57. The licensing system was unable to resolve the specified Host name. Please check that the Host name exists and is configured in the network DNS. | Solution: 1. Verify that the server location has not changed.
A host name must match to an IP address that is located in a DNS server database, or in a Hosts file.
For additional information on understanding host names, click on the link below:
http://www.tech-faq.com/understanding-host-name-resolution.shtml
Keywords: ... |
Problem Statement: How can I have a backup of my SLM license server? | Solution: Option 1 - Tokens are spread across multiple SLM Servers
Main features:
- Splits entitlement across multiple SLM Servers
- Only lose partial capacity if one SLM Server fails
- Applications cycle through SLM Servers to find an active one with tokens
- Ideal for global companies or companies with multiple relat... |
Problem Statement: Starting from aspenONE V7.1, most advanced process control (APC) products consume tokens automatically based on the number of MV's (Manipulated Variables). How does that happen exactly? How do you add up MV's to calculate token consumption of an APC product? Is it by DMCplus server or by controller... | Solution: The sharing is by SLM Server. The usual mechanism that we call "global share" for fractionary token consumption is used. If for example we consider a consumption of 1 token every 3 MV's (note that the actual token value is written in the contract, so the numbers used here are just to provide an explanatory ex... |
Problem Statement: How do I switch between the a standalone license and server license? I have access to both, but I need to know how to choose which license I wish to use. | Solution: It's easy to switch between a standalone license and network server license.
Just go into your SLM configuration wizard on your PC (Start - Programs - Aspentech - Common Utilities - SLM Configuration Wizard), and change the very first screen:
If you want to use network license, choose YES for connecting t... |
Problem Statement: This knowledge base article describes the purpose of the SLM_Pool and SLM_Suite license keys. | Solution: The SLM_Pool and SLM_Suite license keys determine how many simultaneous AspenTech applications can be used.
- The SLM_Pool key value represents the number of tokens in a license file (if the license is token-based).
- The SLM_Suite string determines the maximum simultaneous users for an AspenTech application
... |
Problem Statement: This knowledge base article describes the license file lock mechanisms. | Solution: License Type
Lock Type
Description of Lock Type
Details
Standalone -
(Standard Customer)
Dongle
License locked to a USB dongle with a unique dongle number. This option is not available to all customers.
Dongles may be required in some cases
Dongles do not work with Virtual Machines.
Must use v8.4 of SLM clien... |
Problem Statement: What information is contained in SLM usage logs? | Solution: Please find attached a description of the main fields (columns) in an SLM usage log file.
Keywords: lservopts
References: None |
Problem Statement: On a Windows 7 system Aspen Capital Cost Estimator loses fetched commuted license whenever evaluation of a new component is attempted. Program displays License checkout error.
Using a commuted license on a Windows 7 system, start Aspen Capital Cost Estimator and run a model, evaluate cost and create ... | Solution: To start Aspen Capital Cost Estimator, right click mouse on the ACCE shortcut and select "Run as Administrator". Running the product in this manner, the system provides all the privileges to the program to re-read the commuted license file without a problem.
This problem does not happen under XP. Nor does it ... |
Problem Statement: Attempting to fetch a network license from SLM server results in Error 88 | Solution: Error 88 usually appears with none Citrix standalone licenses but not with network licenses unless the product license is removed from SLM Server cache or not listed within the license file.
To resolve the issue, Run SLM license profiler and make sure that product license is listed for the program you are try... |
Problem Statement: The normal product usage information is missing in the SLM usage log. It only contains the two following types of lines:
# Shutdown Sentinel RMS License Manager v8.2.0.800 Mon Mar 05 14:30:02 2012 1330954202 SLMServerName 4496 ODY1Mg== 472821
# SuspendLog Sentinel RMS License Manager v8.2.0.800 Mon M... | Solution: This can happen when logging has been disabled or the number of log files in the log folder already reached 99 and the old ones are still lying around.
To avoid this problem, you can do any of the following:
- Move old log files away to some backup folder.
- Deploy the Auto Upload Tool, and select the files t... |
Problem Statement: How can I monitor Base Load Tokens usage? | Solution: The Aspen Base Load Service was introduced in V7.1 to allow products to consume Base Load Tokens.
For a list of Product that consume Base Load Tokens, see KB 128288. For instructions on how to install this service, please refer to KB 128332.
To monitor and troubleshoot Base Load Token consumption, the Base Lo... |
Problem Statement: How do I install the WLMADMIN Tool? | Solution: WLMAdmin can be installed from the any aspenONE DVD's:
1. Launch setup.exe in the root of the any of the aspenONE DVDs.
2. Select to install the "SLM Tools 7.3 or 8.4"
3. During the install select the "Server Installation" option
4. In the feature selection window, expand and select "Aspen SLM".
5. Select t... |
Problem Statement: How to match a USB dongle to the correct license file. | Solution: License file/Dongle pairs can be matched using either 1) the Lock Code or 2) the Key Serial Number of the device.
Dongle Lock Code-to-License File Name
? Aspen Tech license files that are locked to a USB dongle typically include the Lock Code of the dongle in the name of the license file. The dongle L... |
Problem Statement: Attempting to run any Aspen product with installed standalone license file results in:
Error 88: Terminal Server Found. Cannot run Any Aspen application with standalone license file | Solution: To resolve the issue you can do either one of the following:
? Disable Terminal services in your system
? Move to a standalone system without terminal active services
? Contact your Aspen Tech account rep and convert your license file from standalone to network type
Keywords: SLM
88
Te... |
Problem Statement: Dongle locked license does not work on Server 2008 R2 64-bit | Solution: 1. Create a folder called aspenoneMedia at the C drive
2. Copy the entire DVD to C:\aspenoneMedia
3. Copy the DVDBroswerWizardDLL.dll (attached to the incident) to C:\aspenoneMedia, but rename or delete the old one copied from the DVD.
4. Copy the <productname>.msi to aspenoneMedia (To find the <product> .msi... |
Problem Statement: This knowledge base article describes how to commute a license from the SLM License Manager Network Server. | Solution: Commuting Licenses
Use Aspen SLM Commute (SLMCommute.exe) to borrow licenses from a network server. These borrowed, or commuted licenses allow a client computer to run the licensed product while disconnected from the network without the use of a SLM dongle.
Note: You must run Aspen SLM Commute when the user... |
Problem Statement: Hyper V virtual machine on a Windows 2008 Server does not have USB support | Solution: Hyper-V virtualization on a Windows 2008 Server does not have USB support, thus a license key that locked to an USB dongle will not work. AspenTech provides a USB driver for dongle but the OS system has no USB support. There are several ways to solve this problem:
· Install a SLM server on the physi... |
Problem Statement: Can I block commute option for specific users? | Solution: For SLM Server up to version 8.2, it does not support commute restriction by specific users.
Currently, using the group reservation file, you may reserve tokens/units for specific clients (users/machines). This will work for both normal network license requests and commuter requests.
Keywords: Commute
SLM Ser... |
Problem Statement: Error 11 when starting Aspen Basic Engineering (formerly Aspen Zyqad) V7.1 | Solution: This is a known issue. Zyqad line within the license file has more than 100 characters in the comment line. Sentinel cannot handle more than 100 characters of comment. SLM ClientTool, STRGXI2.DLL, has to be upgraded to version V7.2.
Here is the procedure to follow:
Make sure you exit all AspenTech program... |
Problem Statement: How do I install a public/private key for use with the Auto-Upload Tool? | Solution: Once you've received the encryption keys, create directory named Keys under \AspenTech\ALC and copy the .acc file.
1. In the Import User Account section's Account path dialog box, browse to the location of the secure key obtained from AspenTech.
2 User name is automatically filled up by the Auto Upload To... |
Problem Statement: This knowledge base article describes how to use the SLM Test utility to find additional information about licensing failures. | Solution: Sometimes a product may not be able to obtain a license when starting. The utility attached to this knowledge base article will allow you to test the license request without opening an AspenTech product.
Please download the attached executable to the desktop of the client computer where the problem exists and... |
Problem Statement:
You may get “Not authorized to create, modify, delete, copy or rename any type of calculation on this node” while creating calculation on primary node in MES collaborative environment.
When you try to delete the calculation, you may get “Failed to delete on Collaborative node: xxxxx”.
In this case,... | Solution:
1. Configure AFW security for Aspen calc (Primary node is security server in this case)
a. Launch AFW Security Manager on primary node
b. Expand AFW Security Manager | Right-click applications -> All Tasks -> import application… | Browse to C:\Program Files\AspenTech\Aspen Calc\bin\AspenCalc_base_security_... |
Problem Statement:
In MES Collaborative environment, the checksum on each node should keep same. This article provides the steps to synchronize the checksum in case there is any difference. | Solution: :
1. Save a snapshot from primary node.
2. Stop IP.21 on non-primary node.
3. Delete CHECKSUM_RECIDS in the registry on non-primary node.
HKEY_LOCAL_MACHINE\SOFTWARE\AspenTech\Infoplus.21\17.0\group200
Note: If you don't delete CHECKSUM_RECIDS in the registry , IP.21 will not be able to start with th... |
Problem Statement: After an Aspen Production Execution Manager installation, it is not readily apparent what URLs to use to visit the Order Management or Order Execution web pages. | Solution: First, to successfully visit the pages, make sure all additional configuration tasks beyond the initial installation are done. This is covered in KB 128767. Once that configuration is done, use the following URLs:
Order Management:
http://localhost/aebrs/pages/OrderManagement/OrderList.aspx
Order Execut... |
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