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Problem Statement: The OPCProperties.exe utility gives the following error when attempting to configure the OPC servers.
Run-time error 429: ActiveX component cannot create object
The error appears immediately after clicking the Configure OPC Servers button. | Solution: This error is caused because the installation procedure did not register AspenDAAuto.dll.
Use regsrv32.exe to register the file. Below is an example of using this utility from a DOS prompt.
...\AspenTech\CIM-IO\IO\cio_opc_api>regsvr32 AspenDAAuto.dll
Keywords:
References: None |
Problem Statement: Useful if you have a MS SQL Server 2000 database for your Aspen Retail application, this | Solution: explains how to restore a database backup into MS SQL Server using the SQL Server Enterprise Manager.
Solution
1. From the Start menu, start the SQL Server Enterprise Manager
2. In the tree menu on the left pane, right-click on Databases and select All tasks | Restore Database...
3. The Restore database dialo... |
Problem Statement: When a user logs into the CIM-IO server, data collection stops. Also, at the same time a message like the following is recorded to the cimio_msg.log:
Logged by CIOLOGDEV on node MyNode: OpenServer OPC.SimaticNET on MyNode Failed hresult is The Server process could not be started because the configure... | Solution: These symptoms typically mean the OPC server is trying to interact with the user accounts of personnel logging in and out of the box. This results in data loss when the account of the person logging in does not have Administrative rights, because typically OPC servers run under an account with special or Admi... |
Problem Statement: Aspen CIM-IO for OPC supports the ability to configure a fail over mechanism so that the interface will connect to secondary OPC server residing on an alternate node in the case that the connection to the primary OPC server node fails.
What determines when Aspen Cim-IO for OPC failover will occur, an... | Solution: If a redundant OPC server node is specified using the ?alternatenodename argument then Aspen Cim-IO for OPC will fail over to the secondary OPC server when the primary OPC server goes down, and will fail back to the
primary OPC server when the secondary OPC server goes down. Additional details about this conf... |
Problem Statement: Error starting the interface server after upgrading the interface server without upgrading Cimio kernel.
Entry point not found,The procedure entry point CIMIO_DIAG_LOGSTATE could not be located in the dynamic link library cimio.dll | Solution: If the ER was installed on a system running a CimIO version prior to 5.4 this error will occur. The problem here is that CimIO diagnostics was not included until version 5.4. Upgrading the CimIO Kernel to a new version will allow the the server to start.
Link to CimIO v6.0.1
http://support.aspentech.com/webte... |
Problem Statement: Using the I/O wizard I am unable to find a list of OPC servers on a specific node.
Getting error: Could not get a list of OPC servers from node. hResult = 0x80004005 | Solution: This is usually caused by a problem with DCOM settings, but it can be solved by manually adding the OPC Server.
Click OK to clear the message and move to the following window, where there won't be any OPC Server listed.
Right-click on the OPC list window, to get Manually add an OPC server box, and click o... |
Problem Statement: What causes Run Time Error 380 when running Aspen Cim-IO Properties? | Solution: To prevent this message, try right clicking on the executable image ...\AspenTech\CIM-IO\codeOPCProperties.exe and select Run as Administrator.
Keywords:
References: None |
Problem Statement: When configuring a Cim-IO logical device using the I/O wizard within the InfoPlus.21 Administrator, a .csc file can be used. By using a .csc file, most of the configuration boxes will automatically be filled in during the running of the wizard. However, when configuring a Cim-IO logical device for an... | Solution: Aspentech provides several .csc files for different Cim-IO interfaces including Aspen Cim-IO for OPC. The .csc file for Cim-IO for OPC is CIMIOOPC.csc which is located in the default location of: C:\Program Files\AspenTech\CIM-IO\etc. If the file is opened in Notepad, it will look like this:
ServerName=CIMIO ... |
Problem Statement: Aspen Cim-IO for OPC is unable to connect to a remote Fisher Delta V OPC server. The Event Viewer may display DCOM errors that repeat as a pair every 90 seconds or so.
Error 1 Description:
DCOM got error General access denied error from the computer <computer_name> when attempting to activate the se... | Solution: To access the Delta V OPC server remotely, a small Delta V component must be placed on the server running the Aspen Cim-IO for OPC interface. This creates a method to work around the Delta V's security configuration. After installing this component, the Aspen Cim-IO for OPC interface will see the Delta V as r... |
Problem Statement: I cannot start the store process. In the CIM-IO message log file, I see the following message:
CIMIO_SF_CFG_REG_MAX_SIZE_READ, Error reading store file max size from registry | Solution: Go to the registry key:
32 bit system: HKEY_LOCAL_MACHINE\SOFTWARE\AspenTech\CIM-IO\CIMIO_SCANNER_<servicename>_CFG 64bit system: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\AspenTech\CIM-IO\CIMIO_SCANNER_<servicename>_CFG
and make sure that the name of the values are MaxSize and MaxPeriod, as shown below:
This e... |
Problem Statement: CIMIO_T_API synchronous works with a remote CIM-IO/OPC connection, but asynchronous does not.
** This problem happened in a setup where the following symptoms were found: (a) Remote PHD-OPC Server; (b) CIMIO_T_API against this remote OPC-server was successful; and (c) upon loading an IQ controller,... | Solution: Specific to this example, we added ANONYMOUS LOGON to SGCHSAM02's DCOM, on the computer-level, for both Access Permission and Launch and Activation Permission.
The main reason for asynchronous not to work is because the OPC server (SGCHSAM01) wasn't able to activate the client's (SGCHSAM02) COM components; ... |
Problem Statement: In some cases, Aspen Cim-IO for OPC fails to connect to the DeltaV OPC server. A common symptom of this behavior includes timeouts when using the Test API (Start | Programs | AspenTech | Aspen Manufacturing Suite | Aspen Cim-IO | Test API). | Solution: The CIM-IO connection is configured using OPCProperties.exe (C:\Program Files\AspenTech\CIM-IO\io\cio_opc_api).
Clicking the Delayed OPC Servers Edit button allows users to configure a delayed startup of the AsyncDlgp.exe process. When selecting Add, it is possible to specify a delay (in seconds) for the ... |
Problem Statement: What is IO_TAGNAME syntax to acquire data from a Control Logix 5500 PLC via RSLinx OPC Server? | Solution: For requesting data from a Control Logix 5500 PLC via the RSLinx OPC Server, the syntax is similar to DDE:
[topic]tagname
Where topic is the project name defined in the OPC Server.
For example, if the project name = variables, and the tagname = FR2305.PV, the IO_TAGNAME syntax would be:
[variables]FR2305.PV
A... |
Problem Statement: Aspen Cim-IO for OPC fails to connect to the OPC Server and writes a Class not registered error in the cimio_msg.log file. | Solution: Here are a couple possibleSolutions to this error.
The login account used to start Aspen Cim-IO for OPC may not have sufficient user rights for accessing the OPC server. Check the DCOM privileges and verify the account is added to the Default Access Permissions and Launch and Activation Permissions. If the OP... |
Problem Statement: When will the physical property method specified for LLE calculation be used in Aspen Split? | Solution: Aspen Split allows you to select a physical property method for VLE and one for LLE.
The property method selected for VLE will be used to calculate the VLE and LLE envelope at bubble point temperatures.
The property method selected for LLE will only be used for calculating the LLE envelope at fixed temperatur... |
Problem Statement: Foxboro has experienced significant issues with cross-linking the historian libraries into FoxAPI V5.0 and has withdrawn it. | Solution: The FoxAPI that you should be using is V4.2.4. V4.2.5 is in the pipeline and will be released as a patch. Also, installing the FoxAPI and the AIM API on the same node is fine by Foxboro. It does appear the FoxAPI can interact with the AIM API (historian) or not depending on how the user configures it. If they... |
Problem Statement: When daylight savings time changes occur, the system clock reflects the correct time but the timestamps of the data in InfoPlus.21 coming from Aspen Cim-IO for Foxboro FOXAPI are off by one hour. | Solution: Although the operating systems, Sun Solaris & Windows, can automatically handle timezone and time changes, there are steps that must be done manually. This is necessary because of the way that time is handled on the Foxboro I/A system.
Foxboro recommends setting the time of the station where the FoxAPI exists... |
Problem Statement: CIMIO for Foxboro FoxAPI does not support configuring multiple DLGP processes on the same machine. However, many configuration scenarios create a demand for operating this way. Multiple instances of the interface can be helpful if, for example, DMCPlus and IP.21 are both acting as clients to the Foxb... | Solution: Running multiple DLGP processes is not technically supported by the interface. However, several customers have been able to work-around this limitation. Here are the general instructions for setting this up.
Create a unique logical device name in cimio_logical_devices.def file, eg.
CIMIOFOXIA DCS1 ... |
Problem Statement: How is Aspen Split installed? I have installed it, but from the Start menu, I only see how to Stop Distillation Analysis. | Solution: Aspen Split is now part of Aspen Plus. You will not be able to start Aspen Split from the Start menu (Start/Programs/AspenTech/Aspen Engineering Suite/Aspen Split xxxx); however, its features will be accessible from within Aspen Plus.
For Release 12.1 and 11.1, there was also a standalone product, outside of ... |
Problem Statement: As described in the CIM-IO for OPC Interface User's Manual, there is an OPC InterfaceProperties Utility. This allows user access to some optional parameters at startup, and operational aspects of the OPC interface. These property values are maintained in the system registry and are only tested when t... | Solution: It never completely gives up, it just drops back to a much slower retry attempt. Something on the order of once every five minutes.
Keywords:
References: None |
Problem Statement: I get the following error message in the CIMIO_MSG.log:
CIMIO_?_?, Facility: 49, Error: 49021 | Solution: This means Error connecting to logical ICI. It is usually a problem with hardware or a licensing issue on Bailey's side. Please check with Bailey support to fix it.
Keywords:
References: None |
Problem Statement: The DIOP is crashing upon startup. After turning on DIOP logging, the log output shows:
Line:44 bailey_print_error() : BAILEY: Fatal 204 (ICI): Invalid security device present. in bailey_startup() at line 1263
Line:44 bailey_print_error() : BAILEY: Fatal 21 (SUBS): Connect to ICI failed. in bailey_... | Solution: This is a Bailey licensing problem. The Bailey semAPI comes in three flavors: DA (Data Aquisition), Supervisory Control, and ABB system specific version (for use only with ABB systems). The DA only allows reads to a 3rd party interface. Supervisory Control allows reads and writes with a 3rd party interface. T... |
Problem Statement: Most interfaces use the CIM-IO server time for the data value's timestamps. Or, the InfoPlus.21 system time can be used if desired. Where does the timestamp come from with Aspen's CIM-IO for Bailey semAPI interface? | Solution: With CIM-IO for Bailey semAPI, the timestamp comes from the Bailey system date and time. Somewhere on the Bailey INFI-90 network, there is a master time synchronization signal. This is NOT the system time of the machine on the Bailey network. This is something that is configured within the Bailey network. Upo... |
Problem Statement: One of the Frequently Asked Questions in the Aspen CIM-IO for OPC User's Manual is: How to receive an array of data from Aspen CIM-IO for OPC? There is this explanation: Array data is returned into a record as consecutive fields. For example; if the server is returning a 600 element array of floats t... | Solution: Arrays are supported in Aspen CIM-IO for OPC starting with version 2.1.1. Values are returned into the fixed area of the target record. Aspen CIM-IO does not know anything about repeat areas, so the values cannot be returned to a repeat area field. If you are returning 600 integer type values you need to crea... |
Problem Statement: All of the costs associated with my 'add-on' orders are zero on the the Dispatched Orders Report? | Solution: The reason for this is probably because the station does not have a cost type associated with it in Customer Setup. This Cost Type should be the setup to reflect the actual cost of delivering an emergency order (not originally scheduled) to this station.
This cost will be shown as the SPOT cost in the order d... |
Problem Statement: Does Aspen Retail v2006.5 support Microsoft SQL Server 2008? | Solution: AspenTech does not officially support Microsoft SQL Server 2008 for Aspen Retail 2006.5 as AspenTech has not officially tested Microsoft SQL Server 2008.
Keywords: SQL Server
Database
MS SQL Server 2008
References: None |
Problem Statement: After installing CIMIO for Foxboro, the CIMIO processes on the CIMIO server will not start up. Checking the services and the logical devices.def file did not indicate a source to the problem. | Solution: Two configurations needed to be modified: an environment variable to point to the correct folder, and the addition of a line in the config file to point the DLGP service to the correct logical device name. This needed to be done if you have two FOXAI interfaces talking to the same IP21 server.
In the CIMIO_FO... |
Problem Statement: Here is a definition of parameters found in the Aspen Cim-IO for FOXAPI configuration file [foxapi.cfg]. | Solution: maxobj
The maximum number of object-connections. The default is 1000; the range is 1000 to 30000. An object specified more than once for connection (for example, in scopen) will be connected only once
magw
The maximum number of gateways. The default is 1; the value must be 1.
maxsta
The maximum number of IA s... |
Problem Statement: MeasureX does not allow 3rd-party software to be installed on their DaVinci server.
Currently the CIM-IO for OPC interface cannot interrogate a remote node to look up a class ID. As a result, the DaVinci server needs to be registered on the local node so that the interface, which uses the name to loo... | Solution: In order to communicate with a server, the server must be registered on the client machine. Since OPC is based on COM the Server ClassID and ProgID must be available for the client.
MeasureX provides a reg file, RAEOPCServer.reg , to load necessary information into the local node.
Keywords: remote
connection
... |
Problem Statement: After a software upgrade or sometimes even an ungraceful server shutdown, the interface stops working, no store file is generated, and the following error appears in the cimio_msg.log:
Error Code Word SCOPEN_FAILED
Error Code Number 32364
Error Message SCOPEN_FAILED
User Action FoxAPI/AIS Status, che... | Solution: provides an explanation of the errors and the troubleshooting steps.Solution
The first step is to check/change in the FOXIA, the variable called Maxds, which defines the maximum number of data SETs FoxAPI/AIS can concurrently open. The Maxds variable is user configurable.
For demand reads, permanent FoxAPI/AI... |
Problem Statement: Are the condenser and reboiler included in the total number of stages in the Aspen Split Conceptual Design block? | Solution: The algorithm assumes that the column has a total condenser and a partial reboiler. Using the Aspen Plus convention, both the condenser and reboiler are counted as a stage in computing the total number of stages.
Keywords: conceptual
design
References: None |
Problem Statement: When you attempt to troubleshoot a CIM-IO error, in the cimio_msg.log file you may find error codes other than the standard OPC error codes in the CIM-IO for OPC manual, and not know what those code means. Here are some examples of such error codes:
-2147221230
-2147221164
-2147024891
-2146959355 | Solution: Assuming that CIM-IO for OPC has been properly installed and there are no errors encountered during the installation the following discusses what these errors mean.
-2147221230 means class is not licensed for use
-2147221164 means class is not registered
If you see the above two errors, then probably the 3rd... |
Problem Statement: Sometimes, the Aspen CIM-IO for OPC interface is not able to successfully write values to the OPC Server. The IoPutDef records fail as well as the cimio_t_api.exe utility. Both methods fail with a timeout receiving a PUT reply message.
Looking in the CIMIO_MSG.LOG file on the Aspen CIM-IO Server mach... | Solution: This behavior is normally caused when the OPC Server does not support asynchronous writes. The Aspen CIM-IO for OPC interface uses the asynchronous write method as the default. This can be changed using the OPCProperties.exe utility.
Double-click the OPCProperties.exe utility (located by default in the folder... |
Problem Statement: The following error occurs when attempting to start the Cim-IO for OPC Interface Manager service:
Error 1068 - Dependency service for group failed to start | Solution: Confirm that no dependencies are set for startup of the Cim-IO to OPC Interface Manager service. For additional information, see knowledge base item # 105371.
Also confirm that the OPC server is running when Cim-IO for OPC attempts to make the connection.
In some cases, it may also be necessary to remove and ... |
Problem Statement: How do you resolve Error 2: The system cannot find the file specified when starting Aspen CIM-IO for OPC service? | Solution: In order to resolve this error, you will need to delete the service using the following syntax in a command prompt.
Navigate to the relevant directory keeping in mind whether the system is a 32-bit* or 64-bit** machine.
*For 32-bit machines navigate to C:\Program Files\AspenTech\CIM-IO\io\cio_opc_api
**For 64... |
Problem Statement: The CIMIO for FoxAPi version 3.0.2 does not install correctly. The installation produces error messages: Install not found while running step 5 of the CIMIO for FoxAPI users manual. Following the manual on step 5 of the CIMIO for FoxAPi interface users manual:
Place the installation tape in the tape ... | Solution: So to get the current version 3.0.2 to install on a SUN OS, please do the following:
Rename cimio_497.a to cimio_.a
Rename ciofoxapi_302.a to ciofoxapi_.a
Use the install-cimio from version 2.0 of the CIMIO for FOXapi version.
Follow the manual version 2.0 from that point on.
The Cim-Io for foxAPI 2.0 docume... |
Problem Statement: This knowledge base article describes why error -1073471677 can be returned when attempting to write a value from Cim-IO for OPC to a Yokogawa OPC server. | Solution: The error code -1073471677 is a Yokogawa error code which is returned from the Yokogawa OPC server. This error code indicates that write operations are not allowed to this OPC server. Please follow these steps to resolve this error.
1. There is a read/write option that must checked on the Yokogawa OPC serve... |
Problem Statement: The interface is started by starting the Windows NT service: CIMIO to OPC Interface Manager. In some instances, the NT Service does not start and returns the following messages:
Could not start the <Service Name> service on \\<Computer Name>. Error 1058: The specified service is disabled and cannot b... | Solution: To resolve this issue you need to enable the service using the following steps for your operating system:
For Windows NT 4.0:
Click Start, point to Settings, and click Control Panel.
Double-click the Services icon.
Select the service that you are trying to start and click HW Profiles.
Select the current hardw... |
Problem Statement: How to scale the size of equipment in a Visio diagram according to its capacity change in Aspen Batch Process Developer. | Solution: The equipment size in Visio diagram can be scaled according to its capacity change in Aspen Batch Process Developer.
It can be achieved by checking the box for Scale size relative to actual capacity on Equipment tab of Visio preference dialog. Please see screen shot below.
Visio preference dialog box can be... |
Problem Statement: What are the options to change or replace bottleneck equipment in a step? | Solution: To change or replace bottleneck equipment in a step, go to Tools / Replace Equipment. Following three options are available.
1. Replace equipment in the step with Catalog Equipment (purchase new equipment). Select this option if you are trying to replace equipment with equipment in catalog. This is only n... |
Problem Statement: How do I prevent report conversion failure while generating an Excel report? | Solution: If you are using previous version of Excel to generate report, you may get a conversion failure message. For example, if you are using Office 2003 in Aspen Batch Process Developer V 7.3, you may get conversion failure message. This is because the report template is based on Office 2007.
You need to download... |
Problem Statement: This knowledge base article explains why the asyncdlgp.exe process may not start when the Aspen Cim-IO for OPC service starts on the Aspen Cim-IO server. This | Solution: is only valid for Cim-IO for OPC interfaces configured using the utility OpcProperties and not for interfaces configured using the Aspen InfoPlus.21 IO Device Wizard.Solution
When the Aspen Cim-IO for OPC service starts the Windows Task Manager should show that an instance of asyncdlgp.exe has started for eac... |
Problem Statement: Cim-IO for OPC to a RoviSys OPC Server may connect initially but then fail with the following messages in the CimIO_MSG.log file.
Logged by CIOBA on node CimIO1:
Server has died or is unoperating, OPC server RoviSys.OPC90Server.1 at node App01
Logged by CIOBA on node CimIO1:
AsyncDlgp (PID 3448) ... | Solution: · Open RoviSys OPC90 Error Detection.
· Under “GetStatus Return Options�, remove the check for “Indicate fault when CIU bad�. Turning this option off allows Cim-IO for OPC to establish a stable connection.
· Restart Cim-IO for OPC and possibly Rovisys OPC
Keywords:
Refere... |
Problem Statement: Installation and configuration issues may lead to problems launching Visio Equipment or Block diagrams. | Solution: Either Visio Professional or Visio Technical is required to generate Equipment or Block diagrams in Aspen Batch Plus. Visio Viewer cannot be used to generate diagrams. However, once Visio diagrams are generated, one can use the Visio Viewer to browse the diagrams.
If you encounter difficulties while trying to... |
Problem Statement: Is it possible to import component(s) from an Aspen Properties bkp, inp, aprop files into Aspen Batch Process Developer? | Solution: NO.
One can add or import material (components) from an existing project file or from MS Accessdatabase file or from Aspen Properties Enterprise Databanks, but not using Aspen Properties input file or backup file.
Aspen properties option will only be used for modifying exiting properties parameter ( e.g, bi... |
Problem Statement: This knowledge base article explains which OPC server error code is translated to Aspen Cim-IO for OPC's error code 77116. | Solution: The low 8 bits of the Quality flags on an OPC server are defined in the form of three bit fields; Quality, Substatus and Limit status. The 8 Quality bits are arranged as follows:
QQSSSSLL
Aspen Cim-IO for OPC returns error code 77116 (which translates to STATUS_COMMUNICATIONFAILURE, communication failure)... |
Problem Statement: Why are the vessel uncontrolled emissions in my simulation very high and not realistic? How do I get the correct emission calculations? | Solution: If your vessel uncontrolled vapor emissions are not realistic, then make sure you are using the appropriate Air Emission Model for that operation. Batch Plus will default based on the preferences set in the Vapor Emissions page of Preferences (File / Preferences / Vapor Emissions / Vapor Emission Models).
If ... |
Problem Statement: The Book Inventory NT Service has been removed in version 2006 | Solution: The Forecast NT Service now calculates book inventory.
Keywords: Book Inventory
Forecast Service
References: None |
Problem Statement: After entering the user name and password, Retail fails to start and shows the error message Database version and Application version do not correspond. Check the database schema. | Solution: This error appears when the database version (e.g. 7.7.3.0) is not correct for the Retail version you are using (e.g. 2004.1.0.0). In other words, the tables in your database do not have the correct structure required.
TheSolution is either to use the correct Aspen Retail version for your database, or upgrade... |
Problem Statement: How do I run the Batch Customer Number Change? | Solution: Prepare the Data for Import
Before running a batch update, you must prepare a text (.txt) file that contains a tab-delimited list of the customer numbers to change. See the example format below, with the original customer number on the left and the new customer number on the right.
2323 2324
2013 2325
2014 23... |
Problem Statement: Is it possible to set up more than 9 Product Categories in Aspen Retail? | Solution: With the introduction of Version 7.7.X and Up, it is possible to create virtually an unlimited number of product categories. The original 9 categories can also be modified to better suit the customer's business needs.
The following steps will allow you to create and modify Product Categories:
1. Click the P... |
Problem Statement: Where is the Forecast Delay Cutoff stored in the database? | Solution: The Forecast Delay cutoff is stored in the STATIONS table.
The field is SOCUTOFF. When a user enters a delay time, say 12 for hour and 30 for minute, the app changes this to minutes, which would be 750. That is the value that is written into the SOCUTOFF field
Keywords: Forecast delay cutoff
References: Non... |
Problem Statement: In what version of Aspen Retail will Windows Vista be Supported? | Solution: Version 2006.5 will support Windows Vista (Enterprise and Business versions)
Please review the Aspen Retail Installation and Configuration Manual 2006.5 for further configuration procedures
Keywords: Windows Vista
References: None |
Problem Statement: How to correct a split shipment dberrlog message when trying to save in the optimizer | Solution: 1. Search through the orders on each truck to find the split shipment that does not have a '*' beside it.
2. Open up that order, and push the 'down' button in the top left corner beside the sites numbers. Select 'ok'.
3. Re-enter the same order, and push the 'down' button again, then push ok... |
Problem Statement: What are the Reported Sales in the Data Qualtiy Manager? | Solution: In Data Quality Manager and Manual Information Collection, Reported inventories are actual inventory figures reported today by the Customer. These inventory figures are collected daily in inventory only and sales & inventory forecasting. With sales only forecasting, inventory levels are calculated by Aspen Re... |
Problem Statement: What is the recommended guidelines for dispatchers to ensure proper functioning of Aspen Fleet Optimizer (Dispatcher Checklist)? | Solution: The following is a recommended action list for dispatchers who use Aspen Fleet Optimizer to do the work:
1. Make sure any known delivery changes, additions, or deletions are entered into the Replenishment Planner. Any new loads that are created for a dispatched shift must be flagged 'Dispatched', which ... |
Problem Statement: Improving the performance of SLM License Servers. | Solution: After installing and configuring the license keys for SLM Sentinel servers, for improving the performance of license checks and loading of data by Aspen Retail product follow the steps outlined below.
1. Install the required components of Retail application; be sure to select Aspen SLM from the availabl... |
Problem Statement: When should I use the replace trend utility? | Solution: Replace Trend Information allows the user to replace a Customer's Sales Trend Data. Retail replaces these values with the software's own calculated Expected Sales values. This utility can be used to modify the sales trends for a specific Customer or the existing Group of Customers within a Terminal or Zone. I... |
Problem Statement: How Does SLMLite work? | Solution: Install and run the SLM Lite client on each group's License PC:
Download the file <http://support.aspentech.com/SupportPublicAsp/SLM/slm_lite.msi> slm_lite.msi
From the License PC, double-click the file slm_lite.msi to install the SLM client
Get to a command prompt (Start | Run) and then type:
regsvr32 c:\p... |
Problem Statement: New Features in Aspen Batch Process Developer V7.2 | Solution: The following enhancements were made to Aspen Batch Process Developer V7.2.
MOL file Viewer
A new MOL file viewer supports electrolytes and can be used to export MOL images into a MS Word recipe document. This eliminates the need of install ISIS/Draw or ChemDraw in order to produce mol structures in the recip... |
Problem Statement: How do I scale the recipe with different units of measurement? | Solution: Once the recipe is built into a project, then changing the Input units of measurement in project Preferences (File | Preferences | Units of Measure) will not change the units of measure of input items in the recipe. Only newly added recipe will use the new preferences (units set).
So, to modify the units of m... |
Problem Statement: How to create 3D layout? How to manage 3D layout? | Solution: In Aspen Batch Process Developer, one can animate the entire process. 3D layout for the process can be viewed under results || 3D animation. different radio buttons are available to run, pause, stop and/ or restart the animation to simulate feed flow, product transfer and tank overflow etc in the process.
... |
Problem Statement: How to generate Aspen Batch Process Developer (ABPD) Excel reports using Excel 2003 (MS Office 2003). | Solution: If you have Office 2003 installed and want to use APBD Excel report, you need to install Microsoft compatibility pack because the ABPD Excel report template is in Excel 2007 format.
The compatibility pack will enable the Excel report generation. After the compatibility pack installation, user needs to make su... |
Problem Statement: Is there a way to display all transports when I export an order via RSO? | Solution: Description:
When exporting an order in RSO, this flag determines whether the Transport dialog box will display all the transports in the database or just those transports associated with the current group's terminals.
Data Type (length):
Integer (1)
Acceptable Values:
0 - Show the transports for a group or t... |
Problem Statement: How are the records in the TIM table processed? | Solution: The TIM service is one of numerous NT services that process data from Aspen Retail interface tables in to the core Aspen Retail tables. The TIM service will sort the records by the ENTRY_DATE and start processing the oldest record first and then continuing to the newest record.
Keywords:
References: None |
Problem Statement: Why do I receive an Invalid Argument error when I try to export a shift? | Solution: An invalid argument error or an access violation error occurs when the data that is being written becomes corrupt after being loaded. After a group has been loaded into the optimizer all the work that is then being done, is done in memory. Nothing is written back to the database until the information (shift) ... |
Problem Statement: Is there a field that can replace GASNUM, if GASNUM is not available? | Solution: The TPS_GASREP table contains gas replacement product information, or aliases, for products that are equivalent for a given customer. That is, GASREPNUM can replace GASNUM if GASNUM is not available.
For example, a customer could have ?UNL89? specified as a customer product and a record in this table could ... |
Problem Statement: How do I correct an incorrect date that was processed in the Data Quality Manager? | Solution: To correct this error, the DBA must locate the error record in the TPS_YESTINFO table and correct the date.
Keywords: Data quality manager
incorrect dates
References: None |
Problem Statement: Although you have all the station-to-station combinations calculated in the TPS_STATMATR table, you cannot make certain splits.
When you manually try to make a split, Aspen Retail does not find the trip time between the 2 (or more) stations, even if the trip time between the 2 stations does appear ... | Solution: What happens is that Aspen Retail cannot load all entries from the TPS_STATMATR into memory.
This is often evidenced by the fact that the RSO loads much more quickly than expected in these cases.
As no error messages appear when loading the RSO, you may think that all entries are loaded, but in reality they a... |
Problem Statement: When do I use the override button in Data Quality Manager? | Solution: In Data Quality Manager, this button enables the user to override the exception and accept the sales and inventory figures as is. Before overriding an exception, Aspen Retail displays a dialog box with a message reminding the user to confirm all delivered loads and update the delivery shift of any loads that ... |
Problem Statement: What does the DoShiftWork setting in the Customize.ini control? | Solution: Setting the DoShiftWork ini setting in the Customize.ini will configure the optimization to work to load balance orders between terminals. It works to shift orders for terminals with less capacity (transport time) to terminals with more capacity.
As with many of the settings in the ini files, this setting can... |
Problem Statement: How do I configure the DOTruckChisellnFirstPhase? | Solution: DoTruckChiselInFirstPhase = 1(Default)
The Truck Chisel algorithm runs after orders have been scheduled on transports. It attempts to optimize shipments by reassigning orders to alternate transports. It ensures that:
The load for an alternate transport is optically loaded
The original transport for an order... |
Problem Statement: I have a setting in my Customize.ini called SplitCustomerOncePerDay but it does not seem to be preventing a station from receiving more than one split a day when I optimize. | Solution: This setting was wrongly created in the ini files several versions ago and does not function at all. The setting SplitCustomerOncePerShift, however, does work and was the only intended implementation of this functionality. The onceperday setting should simply be removed as it has no functionality.
Keywords: S... |
Problem Statement: What does Expected Inventory used in Data Quality Manager? | Solution: In Data Quality Manager, these figures represent Aspen Retail's calculated estimate of sales for the previous 24 hour period. Expected sales are compared with actual reported sales (Yesterday's Sales) to identify erroneous sales reported by the Customer. As a backup, Aspen Retail will utilize average sales as... |
Problem Statement: Error Message is not helpful in certain parts of the application | Solution: The translation is not always accurate when using the Retail application in languages other then english. The best way to understand the error that is given is to switch the language to english and follow the steps to reproduce the error message again.
Keywords: Translation
error messages
References: None |
Problem Statement: Example Case:
Why are time adjusted sales being calculated? The opening inventory time for the previous day (28th) for customer #123 and the reported inventory time for customer # 123 are the same. | Solution: In the case for customer #123, the opening inventory on the 28th was at 7:15 am however the last update occurred at 10:15pm (22:15). When the user goes into the Data Quality Manager to enter new information the inventory shown at the top of the screen is the opening inventory for the 28th, not the last report... |
Problem Statement: What features have been removed in Aspen Fleet Optimizer V8.0? | Solution: Aspen Fleet Optimizer Order Manager has been retired and no longer supported in V8.0 release. The order manager is more often referred to as either the IVR or the VRU. Crystal Reports has also been removed for displaying reports and is no longer supported in V8.0 release.
Keywords: None
References: None |
Problem Statement: What does configuration setup in the security utility control? | Solution: The ?configuration setup? which can be found in the security utility in Aspen Retail does not control any functionality. The setting was added to the GUI but has no functionality associated with it. This setting will be removed from the Retail GUI in a future release to avoid any confusion.
Keywords: Utility
... |
Problem Statement: How to upload files to the Aspen FTP site via a DOS Prompt if you are having trouble using your browser. | Solution: Here are the quick steps to upload a file to our ftp site.
Let us say you want to upload a RetailBuild2006.5.0cdBuild046.zip for SUNOCO from your ?c:\temp\folder?
Step 1: Open a command prompt window.
Step 2: [Important:] Change directory to the folder that has the ?RetailBuildxxx.zip?Make sure the file... |
Problem Statement: How can I tell if DQM was Accepted or Overridden? | Solution: The History List under the Utilities Menu allows you to pull up a list of the past 20 days data processed by DQM to see whether or not the data was Overridden, or Accepted as accurate.
Keywords: History List
References: None |
Problem Statement: How do I get 'terminal lifting restrictions' to work? | Solution: In order to limit product availability for certain times of the day, the terminal must belong to a group that is defined as a 'Best Buy Group'. This is a setting underneath the group setup configuration dialogue box.
Best Buy Group's require suppliers configured for each product at the terminal level.
Once co... |
Problem Statement: What is the Order Audit Log? | Solution: The Order Audit Log report captures all changes that are made to a shipment from the time it is created to the time the shipment is considered to be delivered. It captures user information, the date and time, the origin, and any changes made to the shipment, as well as the reason codes for these order modific... |
Problem Statement: Removing Matrix Data for Terminal to Station entries | Solution: To remove Terminal to Station Data (trip times and distances) quickly, just search for the records in the TPS_Matrix table and remove them.
Keywords: Matrix
References: None |
Problem Statement: How do I get into an account if Retail tells me it is in process but I know there is no one processing this account? | Solution: The best way to clear an account lock is to have the person whom the system incorrectly thinks is modifying the account, log into that account using the application (exe) the system thinks he/she is using to modify it (all this information is given when a user gets an account in process warning)- Replenishmen... |
Problem Statement: When using the ORACLE ODBC driver in an UNIX based installation of ORACLE, several database tables will not pass the database check. | Solution: In an UNIX based installations of ORACLE, the Merant driver is the driver that needs to be used.
Keywords: ORACLE ODBC
UNIX
ODBC driver
Merant driver
Database Check
References: None |
Problem Statement: What type of information does the scorecard contain? | Solution: The Scorecard provides detailed information regarding the productivity of the proprietary fleet and the costs of delivery using the generated dispatch plan. A variety of metrics including average cost per shipment, hour, volume, and distance are conveniently displayed for user reference. The Scorecard display... |
Problem Statement: What tables store the transport compartment configurations? | Solution: The short answer is COMPARTMENTLENGTH is used to store double wall/diesel group information. It is kind of complicated so here are some examples that might be useful.
The value in the COMPARTMENTLENGTH is used for both double walls and diesel compartment groups. It works like this.
If in COMPARTMENTLENGTH for... |
Problem Statement: Problem with Orders in Manual Order Table not coming in from one desktop. | Solution: The Ini setting IDCODE set to something other than Statnum on a dispatch desktop, this can cause this situation where all desktops and the Services machine are operating properly, but one desktop is not.
Keywords: IDCODE, Manual Orders
References: None |
Problem Statement: When does Aspen Fleet Optimizer forecast for the next order? | Solution: If you look in the Replenishment Planner for a customer, you will see the number of forecasted orders for a customer at the desired level set under Customer Setup. If one of the order is marked dispatched, then you will see that order with an asterisk next to it and after that you will see the desired number ... |
Problem Statement: Why are pre-assigned loads moved off trucks when multiple inventories come in to Aspen Retail? | Solution: The Aspen Retail system is designed to receive multiple inventories each day to increase forecasting accuracy. When the system receives an inventory update one of the affects of this new forecast is that any truck associated with the load is removed from the load even if the load was preassigned by a dispatch... |
Problem Statement: What is the purpose of the TOS Report? | Solution: The Terminal Orders by Shift Report is a listing of the orders by shift selected by terminal, as the name states. The purpose of running this report on a daily or even multiple times a day basis is to see what orders have been delivered by shift and which ones are still pending.
As orders are marked delivered... |
Problem Statement: How do I generate Trip Time Matrices using Aspen Fleet Optimizer | Solution: In your Internal.ini make sure you have the following set up correctly,
[mapping] section
- enablemapping = 1
- MapPointProgID = MapPoint.Map.EU (for the European version of MapPoint) or Map.Point.Map.NA for the North American version of MapPoint)
- MapPointAppID = MapPoint.Application.EU... |
Problem Statement: How will I know if a customer's sales and inventorry is accurate? | Solution: If Aspen Retail cannot reconcile a Customer's newly gathered sales, inventory and delivery information with historical information, that Customer's information is flagged as an exception and Aspen Retail displays the exception on the screen within Data Quality Manager.
With the irreconcilable data displayed o... |
Problem Statement: Why are the suppliers not showing up on the truck tender reports? | Solution: This problem is normally caused by the 'hide supplier' functionality inside the optimizer. The fix to this issue is inside the Resource Scheduling Optimizer. Please load the Resource Scheduling Optimizer and highlight the 'options' tab. Under the options tab there is a setting that is called 'Hide Supplier Fi... |
Problem Statement: What is meant by pre-assigning work and how do I do it? | Solution: Once shipments have been assigned to transports, the user can lock a shipment or several shipments on a transport if desired. Pre-Assigning enables the user to keep a desirable work schedule on one transport and re-optimize the rest of the work. The Resource Scheduling Optimization enables the user to lock a ... |
Problem Statement: What do the expected and projected sales value mean in the history table? | Solution: The TPS_HISTORY table stores both the projected sales and the expected sales for a station. The projected sales for a particular day are the volume of the sales for a station forecasted from the prior day. The expected sales are adjusted projected sales from the prior day's forecasted sales while taking today... |
Problem Statement: User Pre-assigns loads to truck, saves Optimization and closes optimizer. If the user re-opens the Optimizer and runs the Optimization again, the pre-assigned loads will get moved around. The Pre-Assigned Flag does not get written to the database. | Solution: After re-opening the optimizer, the User must re-mark orders that are to remain Pre-Assigned if he/she chooses to run the Optimizer.
Keywords: Pre-assign
References: None |
Problem Statement: What table stores all old orders inside of the Aspen Retail Database? | Solution: The TPS_OLDORDER table has been consolidated into the TPS_ORDERS table. All old orders are now stored in the TPS_ORDER table with a value of ?1? in the OLDORDER field in the table.
Keywords: Old Orders
Orders
References: None |
Problem Statement: What version of Mappoint is supported in Aspen Fleet Optimizer (AFO) V7.3? | Solution: AFO version 7.3 has been tested with Mappoint 2009. We have not tested earlier versions of Mappoint but we do not anticipate issues with it. AFO version 7.3 was also tested with MS SQL Server 2005 SP3 and MS SQL Server 2008 R2 and Oracle 10g Release 2.
Keywords: None
References: None |
Problem Statement: Many customers ask if Aspen Retail supports Windows XP - SP2. | Solution: Windows XP - SP2 is not a supported platform for 2004.1 and before. The officially supported version of XP for 2004.1 is SP1a.
XP SP2 will not be officially supported until version 2004.2.
We did very limited testing for 2004.1 on XP SP2 and no testing for 7.7.4 or 7.7.5 on XP SP2. As a result, we cannot guar... |
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