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Problem Statement: In the orders table there is a field named delivered. If you look in the data for some one that is currently using the system, you see several different numbers in this field (ex 0,1,2,8). | Solution: Below is the explanation of each number:
0 = Expected
2 = Dispatched
3 = Dispatched late
4 = Loaded
5 = Loaded Late
9 = Late
10 = Delivered
11 = Delivered late
12 = Delivered Partial
Keywords: Retail
Orders
Delivered
References: None |
Problem Statement: What are main alogorithm and heuristics in Aspen Retail? | Solution: The Aspen Retail product has one algorithm and three heuristics that together solve the problem of retail petroleum distribution:
There is a demand forecasting algorithm that creates sales forecasts based on a trailing four week historical database for each product at a gas station. This algorithm is optimize... |
Problem Statement: Does Aspen Retail store terminal throughput information? | Solution: formation can be obtained from the TPS_COSTHIST table. The table stores this information by carrier and by owned transports. The information just need to be added together to obtain the throughput.
Keywords: Terminal throughput
References: None |
Problem Statement: Is there a limit to the number of splits that are created during automatic split creation? | Solution: MaxRecursiveSplit =6 (Default)
The maximum number of orders into which a load can be split during automatic split creation
Acceptable Values: 1- 10 (6 = Default, recommended)
Use:
This setting can be used to improve system performance because it limits the number of splits, and therefore, the
number of ca... |
Problem Statement: How do I create a global region in global optimizer? | Solution: A Global Region consists of a group of terminals to consider for Global Optimization. Before running a Global Optimization you must create a global region within which the optimization can be performed. Use these steps to create a new global region. From the Aspen Retail main dialog box, select Utilities | Gl... |
Problem Statement: What does Variance represent in the Data Quality Manager? | Solution: In Data Quality Manager, the Inventory Variance represents a percentage (%) difference between expected inventory levels and actual reported inventory levels. An inventory variance is displayed when sales & inventory forecasting is used.
Key words
Variance
Keywords: None
References: None |
Problem Statement: What causes the system to not allow shift '3' to be sent? | Solution: In order to be able to export a load in the replenishment planner the shift that you are trying to export the load on must have already been dispatched through the optimizer if it is not the system will not allow the order to be exported. The system stores the status of the shifts inside the TCIF_GROUP status... |
Problem Statement: What does terminal supply point change when a terminal is changed from one group to another? | Solution: The reason is that you are using best buy for these groups. The original group only has one terminal in it. So there is only one supply choice. But when the terminal is changed to a new group, the new group may have several terminals, which gives the optimizer additional choices as supply points. When the opt... |
Problem Statement: Aspen Retail 2006 and SQL Compatibility | Solution: Are named instances supported by Aspen Retail 2006? YES
Is Aspen Retail 2006 supported under SQL 2005 running in 2000 mode? YES
FYI: make sure to specify servername/instancename when creating ODBC. A common mistake is to specify only servername because the ODBC wizard wording is server:
Keywords:
Reference... |
Problem Statement: How do I configue DoTruckChiselInFinalPhase in the INI file? | Solution: DoTruckChiselInFinalPhase =1(Default)
The Truck Chisel algorithm runs after orders have been scheduled on transports. It attempts to optimize shipments by reassigning orders to alternate transports. It ensures that:
The load for an alternate transport is optimally loaded
The original transport for an order ... |
Problem Statement: How do I configure the MinSplitDeliveryWindow INI Setting? | Solution: MinSplitDeliveryWindow = 5 (default)
This option allows you to set up the minimum delivery window (in hours) that the system will respect when creating split deliveries. If the delivery window for an order is less than the MinSplitDeliveryWindow value, the system will consider the order as a split load candid... |
Problem Statement: There is the same order number in the TPS_ORDER table multiple times. | Solution: In the tps_orders table there is the same order number multiple times. In Retail each customer gets a default number of orders created based on the ORDERS AHEAD setting in customer setup. We populate the orders with data from other orders. These orders are place holders so that each customer has the correct a... |
Problem Statement: Question on manual options when Done For Day was not run | Solution: If the done for the day does not run at night there are two options.
1. Users may proceed without done for the day running. If the users choose to do this then they will need to print out one of the numerous reports that shows the current inventory time and date and use these reports to make sure that... |
Problem Statement: How do I configure the IgnoreSoftWRInFirstPhase INI Setting? | Solution: IgnoreSoftWRInFirstPhase=1 (default)
This option determines during which phase of the optimization process soft window restrictions are checked. The degree to which the soft restrictions will be adhered to is determined by whether this setting is set to 1 or 0 in the INI file
Acceptable Values:
0 = off; skips... |
Problem Statement: What do we do if the sales and inventory feeds fails? | Solution: Sales or inventory update failures directly affect the validity of demand forecasting and replenishment planning. Fleet Optimizer ASR is able to forecast up to 50 orders into the future given a starting inventory and complete sales trend information. However, the longer the period between the last validated i... |
Problem Statement: Procedure for running the Change Product Utility. | Solution: Please follow the instructions below when using the product code change utility.
Make sure that all NT Services are off, prior to running the Product Code Utility.
NT Services can be turned back on, when the Product Code Change Utility is complete.
Because a customer can have only 5 product codes and all the ... |
Problem Statement: Dispatcher couldn't see Customer Name Column | Solution: In later versions of Retail, it is possible to move Columns and Resize them in the optimizer. This feature was added because different customers have expressed the need to prioritize different data for efficient Dispatching.
Unfortunately this means that occasionally a dispatcher will come in and not be able ... |
Problem Statement: There is a memory overrun in the Data Quality Manager that can cause the system to lose tank information for a customer. If the tank information is lost then users are not able to exit the customer setup screen and forecasting for the account is inaccurate | Solution: One way to correct this issue is to totally delete the customer and recreate the customer. When this method is used all trend data and history information is lost for the customer, so be sure to take screen shots of existing information.
A second method of correcting this issue is to go directly into the TPS_... |
Problem Statement: The NT Service Book Inventory has been retired | Solution: The Forecast NT Service will now calculate the book inventory.
Keywords: Book Inventory
Forecast Service
References: None |
Problem Statement: How do I fix an inventory that was processed as next year? | Solution: TheSolution to this issue is to go into the TPS_YESTINFO table for this customer and fix the processed Inventory Date to reflect the correct date in the INVDATE field and also in the FIRSTINV field. After this the User should be able to proceed with Reforcasting the Customer as necessary.
Keywords: Inventory ... |
Problem Statement: What is the easiest way to find multiple orders on the same shift for one customer? | Solution: The Multiple Orders screen within Optimizer (RSO) will display all of the shipments for customers who have more than one shipment scheduled for a given shift. The screen displays shows the customer number, ETA, order numbers, and terminal number for each customer. This provides a better way for the user to vi... |
Problem Statement: What is a Scheduling Terminal used for? | Solution: The Scheduling Terminal can be used to display a truck that is domiciled at another terminal appear in the list of trucks for a terminal for which it typically hauls deliveries. This saves a dispatcher from having to move deliveries using the Storage Box on the Optimizer Screen.
Keywords: Scheduling Terminal
... |
Problem Statement: Why is Done For The Day not running for certain groups? | Solution: The most common case of this occurring is that a user was in the optimizer when done for the day ran. The done for the day service does not override the in process flags in versions 2004.1 to the current version. In version 7.5.2 the system did override the in process flag which could lead to some concurrency... |
Problem Statement: Is there any way to control how close together the optimizer will schedule multiple orders for the same customer? | Solution: There is an Ini Setting inside the Customize.ini that allows you to specify how close together the Optimizer will schedule 2 (or more) deliveries for any single customer. This setting is:
numMinBetweenTwoDeliveries=60
Expressed in minutes, this is the time between the Start on a delivery (Unloading) on one ... |
Problem Statement: What is the basic flow of a shipment inside Aspen Retail? | Solution: When a shipment is generated, it flows through many tables (TPS_ORDER, TCIF_MANORD, TPS_ORDDISP, TCIF_EXPORTORDER, and TPS_OLDORD) in the Aspen Retail database. Below is flow of a shipment from beginning to end.
A forecasted shipment always starts in the TPS_ORDER table.
A manual shipment can begin in the TC... |
Problem Statement: Why does the system only occasionally use Other Additions in the DQM? | Solution: The other additions field is populated when multiple inventories are reported and one of the inventories causes a shipment to be moved to the delivered shipments log.
The following morning the other additions field is populated instead of trying to move the shipment back from the delivered shipments (tps_oldo... |
Problem Statement: Why is my shipment in 'Blue Text?' | Solution: In the Resource Scheduling Optimization, there are 3 possible colors for a delivery once it is placed on a transport. The color scheme has nothing to do with the Red, Yellow/Green, Grey, and White colors associated with the shipment icon. The colors have their own meanings that have been in use since the earl... |
Problem Statement: I keep receiving Winexcpt errors while in the Retail application. And the following error is written into the error log 'WRONG 2 does not exist | Solution: It appears that the PSORA.PACKMIM_SECURITY package got corrupted. The WRONG2 role is a fake role that is returned by set_rights stored procedure in this package if it cannot match the stored username and newly sent user name to continue using the session state.
In fact the application should have stopped work... |
Problem Statement: Does a user have the ablity to customize Credit Hold Reports or does AspenTech need to do that ? | Solution: Aspentech has to perform this task. All reporting functionality is within the legacy Retail application.The legacy code is invoked from the eChain Credit Manager to provide the report functionality.
Keywords: Reports
References: None |
Problem Statement: How do I change the Forecast Delay for a Station? | Solution: Under the Utilities|Change|Forecast Delay Cutoff?
It can be changed by a variety of filters, Terminal, Zone, or for individual Customers
The time can be entered by Hours and Minutes.
Keywords: Forecast Delay
References: None |
Problem Statement: Is it possible to track which user processed a station in DQM by querying the database? | Solution: At this time this data is not currently stored in the database. Generally most customer use the set schedule of dispatchers to handle customers on a day to day basis so although we have had some audit related requests come in regarding user tracking, this feature has not been added to the software to this poi... |
Problem Statement: How does the copy order function work? | Solution: The Copy Order function within the Replenishment Planner Window allows the user to duplicate an order entry shipment. This is useful when multiple entries of the same type are needed. (This is often the case with jet fuel deliveries to airports, where ten copies of the same shipment must be entered). Open the... |
Problem Statement: How can I set up a terminal as Best Buy in Aspen Fleet Optimizer? | Solution: In order to set up a terminal as Best Buy, look at the Group the terminal is assigned to on the Terminal Setup Screen. Using the Group Setup Screen, open the Group and check the Best Buy box. This will configure the Best Buy settings to work within Fleet Optimizer. These settings allow you to configure Produc... |
Problem Statement: When a tank is set up as out of service can you manually add product for the tank? | Solution: The tank out of service functionality only works with forecasted accounts. The functionality is not designed nor is it operational with manual accounts. The system will not forecast any product for tanks that are out of service but a user can enter replenishment planner and add product for out of service tank... |
Problem Statement: How does Test UseFreightInvoiceCache setting work and how to test it? | Solution: Set in the Customize.ini file the following:
If UseFreightInvoiceCache = 0, RSO will not pre-allocate TRIPIDs for the current session and the TRIPIDS will be used based on the number of splits created during optimization.
If UseFreightInvoceCache = 1, RSO will pre-allocate 100 TRIPIDs for the current session ... |
Problem Statement: What steps should I take to make a Full recovery after a system interruption? | Solution: See attached document
Keywords: Recovery
References: None |
Problem Statement: How is Time Adjusted Sales work in Data Quality Manager? | Solution: In Data Quality Manager, Time adjusted sales are sales automatically calculated by Aspen Retail when the gap of time between inventory measurements is different than 24 hours. For example, if a Customer consistently measures inventory at 6am daily and one day a measurement is taken at 8am, Aspen Retail will c... |
Problem Statement: Where can users select the tubesheet layout display (thermal or mechanical) in the Drawings? | Solution: In Aspen Shell and Tube mechanical, users can select how they want to display tubesheets layout from the Drawings folders. From Input> Program Options> Drawings, users can select thermal or mechanical layout options.
Then, user will be able to see drawings that he/she selected in Results>Drawings>Tubesheet La... |
Problem Statement: What is the proper setting for DoBackHaulTruckAssignments in the customize.ini file? | Solution: Any client that does not have back haul information set up in the database needs to have this setting turned off (i.e. set to 0). If this setting is accidentally turned on (i.e. set to 1) the system can make sub-optimal sourcing choices. These choices can cause the optimization to be less cost affective.
Keyw... |
Problem Statement: Minimum and maximum load size restrictions are now being respected when the system is creating split loads. | Solution: In version 2006.5 Aspen Retail will now respect the customer specific minimum and maximum restrictions that can be set up at the customer level. Prior to Aspen Retail 2006.5 the system was not looking at the restrictions when creating split loads. In version 2006.5 the system does respect these restrictions s... |
Problem Statement: What are size groups used for? | Solution: Size Groups are numerically hard coded categories that transports can be put into to speed up the optimization process. The idea is that the optimizer only looks at one transport for sizing and proportionality in that all transports in the group are the considered to be the same.
Keywords: None
References: No... |
Problem Statement: What does the lowercase v stand for in Replenishment Planner next to an order #? | Solution: The lowercase v in Replenishement Planner indicates the order has been forecast without respecting the delivery window restrictions. This case comes up when a user has the DonotRestartForecastWhenRestricitonViolated ini setting turned on.
Keywords: lowercase v, DonotRestartForecastWhenRestricitonViolated, v
R... |
Problem Statement: Short vs. Split INI Setting | Solution: The short -vs- split .ini setting is used to weed out/speed up the decision making on split loads. The system uses this setting to decided if it should even spend time going through the clusters and clouds to look for a partner. In general, if your average station to station trip time is less than the shortvs... |
Problem Statement: How do I enable auditing within Aspen Fleet Optimizer? | Solution: There is a setting in the customized .ini setting call:
OrderAuditLog=1
If this is set to 1 then auditing is on and if it is set to 0 then auditing is off.
This tracks changes made on orders.
Please be aware that this table will grow rapidly so adequate database space will be needed.
This will also only tra... |
Problem Statement: What does the spike trend percentage do? | Solution: The Sales Trend Spike Percentage is the threshold value in percentage terms at which Fleet Optimizer will consider a short-term fluctuation in sales as an actual trend. The Sales Trend Spike Percentage takes effect only after two days of consistent fluctuations. The forecaster will then apply that fluctuation... |
Problem Statement: This Knowledge Base article answers the following question:
What does the ARCHIVE: store event failed to determine prime by idx error message mean? | Solution: The ARCHIVE: store event failed to determine prime by idx error message indicates that the archiver is unable to find the archive associated with a cache bucket. It needs to open the archive so that it can empty the cache bucket into the archive.
The error message may be generated if the archive fileset is c... |
Problem Statement: Does the Day/Night Field on the customer set up screen restrict deliveries for this customer? | Solution: No, this field was created for some customers using our Forecasting Tool but not our Optimization tool. In short, checking the Day Check Box will prevent the Forecasting Algorithm from forecasting a delivery to be delivered during this timeframe, but once these deliveries are moved into the optimizer this fie... |
Problem Statement: Do customers that are going to be set up to be split partners need to be from the same terminal? | Solution: In all versions of Aspen Retail prior to 2004.1, it is required that Cluster Partners and Cloud Partners be located out of and delivered out of, the same terminal. In 2004.1 this requirement has been removed.
Keywords: Cluster Partners, Split Partners
References: None |
Problem Statement: Sometimes an address is not found in Map Point. This can be because the address is a cross road or the street is new construction, etc. How do you have the software find the address? | Solution: Using Map Point, zero in on the address. Under the Tools menu of Map Point, select Location Sensor. This will provide the user with the latitude and longitude for this address. Next the user needs to put the latitude and longitude into the Aspen Retail application for that location. Remember to input a negati... |
Problem Statement: What can I do to try to prevent side products from being delivered in Aspen Fleet Optimizer? | Solution: AFO tries to keep inventories in proportion to sales by default in the forecasting algorithm. However, due to fleet configurations, fill lines, and uneven sales / tankage often encountered in the market, there are some additional settings that allow a dispatcher to manipulate the amount of side products the F... |
Problem Statement: What are potential issues for migrating the Aspen Rxfinery suite products (Aspen CatRef, Aspen FCC, Aspen Hydrocracker, Aspen Hydrotreater) to newer versions? | Solution: Because of the service project nature of implementing these products inside a refinery, there will always be migration issues.
There are 2 components that may require service projects in each migration:
1. The spreadsheet interface and its objects
2. The Aspen Plus model and its EO-User model comp... |
Problem Statement: Why are all shifts treated the same in the optimizer when you open multiple shifts? | Solution: There is fundamental logic in the system does not allow middle shifts to be different from the end shifts.
For example let us say that a dispatcher has dispatched thru NIGHT 5. The dispatcher then goes back into the system to look at NIGHT 3 if the dispatcher changes NIGHT 3 from dispatched to optimizer all s... |
Problem Statement: How are diesel compartment groups are set up in the Aspen Retail database? | Solution: The COMPARTMENTLENGTH is used to store double wall/diesel group information. It is complicated below are some examples that might be useful.
The value in the COMPARTMENTLENGTH is used for both double walls and diesel compartment groups. It works like this.
If in COMPARTMENTLENGTH for a truck you see all t... |
Problem Statement: Why would a customer want Load Confirmations to import while in the Optimizer? | Solution: The primary reason for this would be to allow the system to update the delivery window's for subsequent deliveries. Additionally there is functionality to display Load Confirmed orders in a different color and to not allow them to be moved off the truck they have been confirmed to after they have been deliver... |
Problem Statement: How do you disable the reset utility in Fleet Optimizer? | Solution: The reset functionality can be turned on or off inside the internal.ini setting.
[menus]
ResetActive=0 (This will turn off the ability to use reset.)
ResetActive=1 (This will turn on the ability to use reset.)
These setting can be turn on or off on individual machines and not global settings.
Keywords: No... |
Problem Statement: How do I edit a future date inAspen Fleet Optimizer? | Solution: If a dispatcher mistakenly enters a future date during Data Quality Manager that can gravely impact the forecast. Currently there is no way to correct this error inside the GUI. If a user incorrectly enters a future date a DBA will need to correct this error directly in the YESTINFO table. The DBA will need t... |
Problem Statement: In services.ini - what values do I give to StartTime & StopTime if I want the services to run 24 hours per day? | Solution: The Fleet Optimizer services are time based services that can be set to run throughout the day.
They consist of the following setting:
IdCode (This code is normal set to 1 in a few rare case it can be set to another value.)
Period (This value is in minutes and will tell the service how often to run.)
... |
Problem Statement: How often should I purge my database tables? | Solution: The attached document provides a suggested schedule for archiving and deleting obsolete records. However, the maintenance schedule you implement at your location should depend upon the needs and business processes in use for your Aspen Retail system. Use maintenance tools provided by your database provider fo... |
Problem Statement: Reset Utility Best Practices | Solution: The Reset Utility, available on the Utilities Menu, allows a User to clear the control of a station from an aborted process. This utility can cause a number of unexpected bad outcomes if it is used haphazardly by an impatient User. It should be limited to only the most advanced users in a dispatch Center.
Bef... |
Problem Statement: How do I load new Customers into Aspen Retail automatically? | Solution: Aspen Retail has am interface table and an NT service that can be used to automatically upload shell customer information into the core tables. This NT Service is entitles the CPT (for Customer Update) and the table is entitled TCIF_CPT. The table contains fields for basic customer information, such as:
Accou... |
Problem Statement: How many products are we limited to with TIM? | Solution: In version 7.7.2 there is still a hard limit of (5) five products per site in Aspen Retail. The TIM functionality will allow users to now create an infinite number of tanks for these five products but the system still have a core limit of (5) five products per site even with TIM.
Keywords: TIM
Limits
Products... |
Problem Statement: What is 'forecast delay cutoff? | Solution: Forecast Delay Cutoff is used by the SalesImport Service to delay forecasting for a customer for a certain period of time if only Sales or Inventory has been received. Rather than forecast immediately upon receiving only the Sales Information for a Customer, if Forecast Delay Cutoff is set to say 30, the Serv... |
Problem Statement: What does Opening Inventory mean in Data Quality Manager? | Solution: In Data Quality Manager, this is the inventory the Customer opened up with the last time orders were forecasted for this Customer. Starting inventory is passed in as a fixed variable because it is corrected and verified during the previous forecasting session
Key words
Data Quality Manager
Opening Inventory
K... |
Problem Statement: How do I resolve the following error?
S o u r c e : c : \ d o c u m e n t s a n d s e t t i n g s \ k r h o d e s \ a s p e n r e t a i l \ w i n op t . e x e
M s g : P S O D B C : : o d b c E x e c S Q L g e n e r a t e d S Q L S t a t e : H Y 0 0 0 T a b l e : t e rm i n a l
[ D a t a D i r e c t ]... | Solution: The problem is with the NLS strings being out-of-sync between Oracle client and server.
See attached for steps to correct the problem.
Keywords: two-task
access violation
References: None |
Problem Statement: Is Aspen Fuels Marketing 2006.5 compatible with Map Point 2006? | Solution: Aspen Fuels Marketing 2006.5 should have no compatibility issues with Mappoint 2006.
Keywords: Mappoint
References: None |
Problem Statement: Can I remove a manual order from application once it has been dispatched? | Solution: Open group that customer/order belongs to in RSO
Form the Edit Menu, Select Remove Dispatched Orders
EXPECTED RESULTS
Dispatched order should be removed from the Optimizer.
Keywords: Dispatched Orders
References: None |
Problem Statement: What is the Short Vs Split Report? | Solution: The Short vs. Split report prints the financial tradeoff between delivering a short shipment to a customer and assigning a split shipment with another customer. This report can be sorted by Station or Transport.
This report is useful for determining good split partners and evaluating one-by-one individual tra... |
Problem Statement: Microsoft Windows Server has terminal server features (a.k.a., WTS) that can provide the functional equivalent of a thin-client | Solution: . Does Thin Client or Windows Terminal Server environment work well for Aspen Retail? What types of issues can one expect?Solution
Aspen Retail Version 7.x is not designed to run in a WTS environment. Aspen Retail applications works best when implemented in a two-tier client-server (fat-client) model. This is... |
Problem Statement: Why are comments appearing from same shipment booked last year in my current shipment? | Solution: The reason is because the same order number (uniquenum) exists in the TPS_ORDER2 table and in the TPS_ORDERS table. The way to avoid this is to make sure your LASTNUM field in the TPS_ORDNUM table is set to a high enough number. For example 100,000. And to also make sure you are regularly (Approximately every... |
Problem Statement: What version of Mappoint is supported in Aspen Fleet Optimizer 2004.1? | Solution: AFO version 2004.1 has been tested with Mappoint 2002 and Mappoint 2004. We have not tested earlier version of Mappoint but we do not anticipate issue with it. AFO version 2004.1 was also tested with MS SQL Server 2000 and Oracle 9i.
Keywords: None
References: None |
Problem Statement: What does the short load value do in customer set up? | Solution: The 'Shortload at Value' is a time variable that designates the threshold window length, in hours, which will initiate Load Sizing for a Customer's order. Loadsizing is a function of Fleet Optimizer that willdecrease the payload of an order to attain a desired Delivery Window. The Delivery Window is the perio... |
Problem Statement: This article explains how to activate debug messaging for TSK_HBAK. | Solution: Use the following steps to activate debugging for TSK_HBAK:
1. Start the Aspen InfoPlus21 Manager.
2. Locate TSK_HBAK in Running Tasks.
3. Hightlight it and click Stop Task
4. Locate TSK_HBAK in Defined Tasks.
5. Double click on it
6. Edit the Command line parameters by adding -d1
7. ... |
Problem Statement: How can I handle Credit Hold Accounts through AFO? | Solution: In Fleet Optimizer it is possible to handle accounts that need to be monitored for deliveries due to credit worthiness in a variety of ways depending on business needs.
Accounts can be set in a Credit Hold State so that all orders are automatically on Credit Hold and need to be taken off Credit Hold either di... |
Problem Statement: When I reference a previous holiday's sales for the same holiday, the sales data is not the same. | Solution: The Holiday Storm Utility does not use the same sales as the previous holiday; It uses the sales percentages of the previous holiday.
For example, if the previous days that are referenced had an increase of 10% each day, then a 10% increase will be added to the current sales projection for the current time ... |
Problem Statement: Is there any way to adjust how far into the future the Forecaster will look when reconciling Inventory Updates with deliveries? | Solution: The ini setting InventoryUpdateETACutOffHours= in the Customize.ini file has been added to allow a user to adjust how far in advance the Forecaster will look to try to find a delivery that will help to reconcile a new inventory.
The default for this setting is 24 hours. This means the Forecast engine will loo... |
Problem Statement: What is the Sustainable Shipment Report and what is its purpose? | Solution: The Sustainable Shipment report prints the calculated largest sustainable load for a customer based upon the delivery window requirements. This report can be sorted by Group, Terminal, or Station.
The report shows the size storage and average daily sales by product and goes through an analysis based upon rati... |
Problem Statement: Can I report sales for 'Out of Service' tanks? | Solution: Yes, we have allowed the reporting of sales for 'Out of Service' tanks because customers have maintained their desire to keep the trends populated for a tank that they may not be delivering to, but that still has some product left in it. This means the system will not forecast for this tank, but will allow sa... |
Problem Statement: Data Quality Manager is moving shipments to delivered loads log out of sequence | Solution: Retail has been designed with a default 24 hour look ahead window in advance of an inventory update that the DQM will look to see if an inventory increase may be due to a future delivery having arrived early. Occasionally this causes the DQM to pull a delivery ahead of a previous one because it matches the in... |
Problem Statement: This knowledge base article describes how to properly reference a particular occurrence in the repeat area of a tag in InfoPlus.21 when requesting data from InfoPlus.21 through an OPC client application. This applies when the user requests data through InfoPlus.21's OPC server feature. | Solution: Note, this has not been supported since a re-implementation in v7.2 based on a .NET SDK provided by the OPC Foundation. That work had been done so that the OPC DA Server passed the OPC Foundation compliance tests but the ability to read from a particular occurrence number was not part of the tests. With the i... |
Problem Statement: Unable to remove reference to IOGET record for “SUSPENDED_UNTIL_DONE”.
When trying to make an IOGET record unusable, existing reference could not be removed. | Solution: Go to ScheduleActDef Record, under Fields - #_OF_FIELDS_IN_REC, change the value under OP_CHANGE_REF_VALUE from 'none' to 'all'.
Keywords: SUSPENDED_UNTIL_DONE
References: None |
Problem Statement: What are other additions in Data Quality Manager? | Solution: In Data Quality Manager, these values include unexpected or undocumented additional deliveries of Product to the Customer. When a retain occurs and a Customer receives an unexpected load, the quantities of Product dropped must be logged here. Other Additions may also be negative if Product has been removed fr... |
Problem Statement: How does Short Shipment At work? | Solution: A time variable that designates the threshold window, in hours, that initiates load sizing for a customer order.
Load sizing is a function that decreases the payload of an order to attain a preferred delivery window. The delivery window is the period of time between the retain and runout points.
For example, ... |
Problem Statement: What do the values in the TPS_INFOUPDATE table represent? | Solution: The field UPDATETYPE has a value of 1, 2, 3 this refers to the type of data that came in for the customer:
1= Sales Only
2= Inventory Only
3= Both (Sales and Inventory)
A second field called UPDATE_SRC the values in this field indicate how the data came in to the system:
P=POS
V=IVR
M=Manual Information C... |
Problem Statement: How do I use INI settings for Truck Matching? I want the software to adjust some of the manual orders, but not all of them, to match the truck fill lines. | Solution: In order to have Aspen Fleet Optimizer adjust manual orders to fit the truck compartments, there are a number of ini settings and changes that will need to take place.
First and foremost, the Fitmatch setting in the Internal.ini needs to be set to 1. If this is not set to 1, the system will not adjust orders ... |
Problem Statement: How to Configure Windows 2008 Server for Aspen Fleet Optimizer Order Manager - Web | Solution: See the attached document for details
Keywords: Windows Server
Configuration
References: None |
Problem Statement: What is the Day's Supply Report for? | Solution: The Days Supply report prints the number of days, per product, of inventory that a customer has in the storage tanks.
This report can be used to see how the Forecasting Algorithm is managing the products to level the inventories to a manageable level.
Keywords: Days Supply
References: None |
Problem Statement: How can I view the Expected Sales for a particular day? | Solution: The History Utility allows you to pull up customers and view their Actual Sales, what the Expected Sales had been for that day, and what the Projected Sales are for the next day.
Keywords: History Utility, Projected Sales, Expected Sales
References: None |
Problem Statement: What does the Day/Night Field on the customer setup screen do? | Solution: This field has been around since before there was even an optimizer for Retail. The original purpose of the field was to trigger the forecaster to attempt to observe this soft restriction when creating the delivery. This field is not observed within the optimizer and deliveries that are forecast for day shift... |
Problem Statement: Database changes from Version 7.5.0.x to Version 7.5.2.0. | Solution: The following illustrates the modifications and updates made to the Aspen Retail database tables in Version 7.5.2 versus Version 7.5.0.x.
New Tables:
The following section lists the new database tables that have been added to the existing Aspen Retail database. The tables are shown with its column names and ... |
Problem Statement: In Aspen Plus Reformer, the condenser of the stabilizer column has the specification of vapor and liquid, how can I change the model, so I only have a liquid fraction and the reflux? | Solution: This specification isn't currently one of the supported options for the stabilizer tower. However, there is workaround to specify the overhead liquid directly. To do this, follow the steps below:
1. Unhide EBScriptStab worksheet and add the following code in column H before connecting to the engine:
STABTW... |
Problem Statement: What does the Holiday-Storm Plan Utility do? | Solution: The Holiday-Storm Plan Utility is a module that forecasts shipments based on the sales trends of a pre-existing reference period. The Utility can be applied to a customer, terminal, or zone. For example, if the user wanted to know how the sales for a particular terminal were going to be affected by a major st... |
Problem Statement: How to transfer orders within Replenishment Planner. | Solution: The user has the ability to transfer an exported shipment from the original customer to the actual customer that received the shipment. This is very useful for accounting purposes and also makes it easier to correct delivery mistakes. Click on the Transfer icon. The user can also access the transfer function ... |
Problem Statement: When a split shipment is exported, but one part of the split is canceled because the delivery was not made there is an issue with the station that did receive their part of the split. Because the entire split shipment is not in the system anymore, the run out date on the next order for that customer ... | Solution: Until an enhancement is in place. A work around is for the user to make the adjustment to the split shipment in the Replenishment Planner. The user should first make the adjustment to the one part of the split that was not delivered. The next step is to adjustment the shipment that was slated for delivery to ... |
Problem Statement: What does it mean if the Override Warnings are on for Data Quality Manager? | Solution: The Override Warnings selection available under the Options\Override Warnings selection in the Data Quality Manager will prompt the user to make sure all shipments that have been delivered are marked correctly in the Shipments section of the Data Quality Manager screen. If this is turned on (a check-mark next... |
Problem Statement: How do I use the Security Utility? | Solution: Aspen Retail has four roles: Manager, Coordinator, Support, and Administrator.
These roles can each be assigned the following functions.
Aspen Retail functions for which you define roles include:
Function
If set, allows the ability to use the:
Carrier Setup
Carrier Setup function
Change Customer Number
Ch... |
Problem Statement: Aspen InfoPlus.21 (IP.21) may not start when using Symantec Endpoint Protection, and the Aspen InfoPlus.21 Task Manager Service executable (tsk_server) may consume excessive CPU time degrading Aspen InfoPlus.21 performance. | Solution: Symantec Endpoint Protection may block Aspen InfoPlus.21 executable images from running with no error logs indicating that the programs were blocked from running.
PerSolution # 139438, place any executable processes related to Aspen InfoPlus.21 into the exclusion list for Symantec Endpoint Protection. You mu... |
Problem Statement: What is the use of the Sustainable Shipment Report? | Solution: The Sustainable Shipment report prints the calculated largest sustainable load for a customer based upon the delivery window requirements. This report can be sorted by Group, Terminal, or Station. It allows a Dispatcher to review the size deliveries that can be expected depending upon the delivery windows req... |
Problem Statement: How Do I import Manual Orders in RSO? | Solution: 1. Open the RSO. Select an order entry customer. (Customer Type = 1, 2, 3, or 4)
2. Open that same customer up in the Replenishment Planner and create an order which is must-go on the shift that you have open in the optimizer.
In RSO under the edit menu, select Import manual orders.(NOTE: Import Manual Or... |
Problem Statement: How does Loadsizing Filll % Work? | Solution: The goal of load sizing is to adjust the weight or volume of a given load to attain customer-preferred delivery conditions such as large shipment size or a given delivery window. Loadsizing Fill percentage is used to determine the size of transport selected for the delivery of an order.
For example, if Loadsi... |
Problem Statement: Why are records not getting passed through the SIIMPORT correctly? | Solution: Sales and Inventory data reported into Aspen Retail are handled depending on what type of information is being provided.
Sales-Only Data:
When a Sales Date is entered into the TCIF_SIIMP table, Aspen Retail will use this information to create a Book Inventory. This assumes that Sales information is being prov... |
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