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Problem Statement: Within Retail there is an option to import sales trends from a template file, but could not find its templates. Where can I find template file to import Weekly Sales Trends for v2006.x? | Solution: If you don't install Template files during Retail product installation, Please download the attached Weekly Sales Trends Templates for 2006.x version now.
Keywords: Weekly Sales Trends
Templates
References: None |
Problem Statement: Why does the optimizer choose to arrange the deliveries in this sequence? | Solution: Some customers have expressed frustration with the sequence that deliveries are scheduled on transports based on the run-out times of the respective deliveries. It seems logical to assume the system is doing something wrong if it schedules a delivery to a station that will run-out at 6pm before it schedules a... |
Problem Statement: How do Terminal Product Restrictions work? | Solution: One of the problems people often run into with Terminal Product Restrictions is they attempt to set them up for a group that has not been set up with 'Best Buy configuration, i.e. Suppliers configured, the Group configured, etc. If these are not configured, the Terminal Product Restrictions will not work. The... |
Problem Statement: Removing .NET Framework from the Aspen InfoPlus.21 server prevents the Aspen InfoPlus.21 Task Service from starting which prevents Aspen InfoPlus.21 from starting. | Solution: Many Aspen InfoPlus.21 components require .NET Framework to function correctly. Removing .NET Framework from the Aspen InfoPlus.21 server prevents the Aspen InfoPlus.21 Task Service from starting which prevents Aspen InfoPlus.21 from starting.
If you have removed .NET Framework from the Aspen InfoPlus.21 ser... |
Problem Statement: What is the customer status report used for? | Solution: Customer Status Report prints the status of each customer's sales and inventory information. If a Customer has not reported new sales and inventory information, if a customer's sales and inventory information is erroneous, or if a customer's shipments have been forecasted, the Customer Status Report will info... |
Problem Statement: How do I reach AspenTech technical support outside the support center's business hours for emergency assistance on critical issues related to Aspen InfoPlus.21, Aspen Operation Manager, or Aspen Retail families of products? My company has the Extended Hour Support (24x7 support) with AspenTech and ha... | Solution: s view by clicking on Add to Favorites button above.
Keywords: None
References: None |
Problem Statement: Does Aspen Fleet Optimizer keep splits that are moved to overflow? | Solution: breakUpOverflowSplits = 0 (Default)
Enables and disables the automatic separation of split shipments that are placed into the overflow list by Aspen Retail
Acceptable Values:
0 = The system does not automatically separate split shipments that go into the overflow list (default)
1 = The system automati... |
Problem Statement: Windows 2003R2 Support for Aspen Fleet Optimizer | Solution: At this time Aspen Tech does not support Windows Server 2003R2 for Aspen Fleet Optimizer.
Key words
Windows 2003R2 support
Keywords: None
References: None |
Problem Statement: How does Aspen Fleet Optimizer determine delivery sequence? | Solution: Determining delivery sequence:
The system initially uses a recursive (slower) method when adding orders to a transport
The recursive method is used to sequence the loads on the transport until the
maxLoadsToSequence limit is reached, after which time the system switches to
a non-recursive (faster) method
... |
Problem Statement: Do sales and inventory updates go directly from the TCIF_SIIMP table into the TPS Tables? | Solution: Every since version 7.4, new Sales and Inventory data has followed the following path.
1. TCIF_TIM table from here the TIMIMPORT Service combines tank data and populates it into the
2. TCIF_SIIMP table (along with some core tables that are updated from the TIMIMPORT Service) from here, the SIIMP S... |
Problem Statement: What is the best scenario for the Safety Stock functionality? | Solution: The safety stock feature in Aspen Retail is used to increase the amount of product that is stored at the Retail sites. This feature, however, works in conjunction with all of the other aspects of Aspen Retail (i.e. load sizing, proportionality, must go shift, delivery window) therefore it is possible that the... |
Problem Statement: I have 2 Orders for the same customer, how come I can't make a split delivery out of them? | Solution: The thing to do in this circumstance would be to simply change one of the orders to contain all of the products of both deliveries.
Retail does not allow customer's to be split with themselves, but you could simply change one of the orders to contain all the necessary products and delete the second order and ... |
Problem Statement: What error logs would be needed for analysis and detailed instructions on how to get them? | Solution: Within the Aspen Retail application there is an option under the help menu to 'email support'. When selected this automatically launches Outlook and automatically attachés the dberrlog.txt and the odbcerrlog.txt which are the two files that support needs to investigate any defect submitted. The user can also... |
Problem Statement: How do I use Crystal Reports 10 with Aspen Retail 7.5.2.9 and higher. | Solution: Please also refernceSolution Document #110653 for information on the installation Crystal Reports.
Using Crystal Reports 10 with Aspen Retail 7.5.2.9 and higher.
Crystal Reports 10 should not be installed on the same machine that Aspen Retail is installed. Use a separate machine to edit the rpt files.
There a... |
Problem Statement: Why are the input fields inactive in mechanical shell and tube? | Solution: The reason for the input->exchanger geometry -> Shell Tab inputs being disabled within mechanical is the fact that the file most likely involved a transfer from thermal to mechanical
When this occurs, thermal will supply mechanical with a specific tubesheet layout.
Therefore, within mechanical, input -> excha... |
Problem Statement: Is it true that when the cutting of buffers occurs, once either the retain buffer or runout buffer becomes zero that both buffers are discarded? | Solution: No, the buffer reduction continues as long as the sum of the buffer times is greater than zero. If one of the buffers values reaches zero but the other buffer is still great than zero then that buffer will be applied to the forecast.
Keywords: None
References: None |
Problem Statement: Can the Optimizer break apart splits if they don't fit on any trucks? | Solution: The ini setting
breakUpOverflowSplits=1
in the Internal.ini tells the Optimizer whether or not to break apart Split Loads before sending them to the Overflow if they do not Optimize onto trucks Automatically.
=1 tells the Optimizer to break them up
=0 tells the Optimizer to leave them together as a Split ... |
Problem Statement: Alternate Weight by Axle Configuration | Solution: Summary
This document outlines the procedure for configuring weight by axle when the actual weight contributions per compartment and maximum weight per axle is not available.
Data Requirements
- Net Weight - The weight of the empty equipment (truck and trailer)
- Max Gross Weight - The... |
Problem Statement: Why is the flange actual thickness selected by the program much greater than the flange calculated thickness based on allowable stresses reported in Aspen Shell & Tube Mechanical? | Solution: When the program calculates the flange thickness, it also uses the mandatory code requirement for flanges to meet the Rigidity Index (RI) (see ASME VIII-1 Appendix 2). The RI must be <= 1, so by default the program adjust the flange design as required to meet the flange rigidity rule.
If you want to override ... |
Problem Statement: How do I assign Multiple shipments onto a truck inside the Optimizer? | Solution: First, highlight 2 Loads inside the Optimizer and drag them both onto a truck that is marked available.
When dragging them onto the truck, you should be presented with the Pop-up box asking if you would like to Assign Multiple Orders or Create a Split Load (along with a drop down for Automatic or Manual next ... |
Problem Statement: What does DEFAULTSHIFT do in the customize.ini setting? | Solution: The DEFAULTSHIFT setting controls what shift new orders will default to when added inside the replenishment planner. If the DEFAULTSHIFT is set to 2 the load will default to the night shift. If the DEFAULTSHIFT is set to 1 then new orders will default to the day shift.
Keywords:
References: None |
Problem Statement: Can the kinetic model used by the Aspen Rxfinery suite (Catref, FCC, Hydrocracker) handle reforming of fuels like diesel? | Solution: It depends on the type of reforming. If the goal is to selectively modify parafins into aromatics and other ring compounds, then yes. But if the goal is to destroy the hydrocarbon into CO2 and H2, then no.
The below points better explain the intended applications for the Rxfinery suite kinetic model:
There is... |
Problem Statement: Why will my stations not forecast in DQM automatically? | Solution: One of the settings which can prevent customers from forecasting automatically is the Forecast Delay Cutoff. This setting can be set by terminal, customer, or for all customers in the database and is a setting designed to prevent the system from forecasting before all the information has been collected for a ... |
Problem Statement: What happens if there is only a runout buffer and the retain buffer is set to zero? Is the runout buffer still respected? | Solution: The sum of the runout and retain buffers is used within the buffer calculation. If the retain buffer is 0, then the runout buffer will still contribute as usual.
Keywords: None
References: None |
Problem Statement: Orders being moved to the Delivered Loads Log out of Sequence | Solution: There have been cases where customer's will send deliveries to their stations from Alternate terminals occasionally, but not update the trip times from the default 100 hours the system puts in. When this happens, the system can get confused about which orders are being delivered in which sequence to the stati... |
Problem Statement: How does the No Data Flag work in the DQM in version 2006.5? | Solution: In prior versions to Retail 2006.5 when the No Data flag was clicked on in DQM the DQM would bring up all exceptions and all the accounts with no data. In Retail version 2006.5 and future releases the system will no longer bring up exceptions if the No Data' flag is checked Retail will only bring up accounts ... |
Problem Statement: How does Aspen Fleet Optimizer determine if splits are created during optimization? | Solution: DoClusterSplit =1(Default)
This setting determines whether automatic splits will be created for customers within clusters
Acceptable Values:
0 = do not automatically create cluster splits
1 = automatically create cluster splits (default)
Use: If it is desirable to have the system automatically create fu... |
Problem Statement: What does g next to an order in Optimizer mean? | Solution: It is a pre-optimization step run by some customers called the Global Optimization. It allocates Customers to Terminals for each shift - moving customers between groups and such. When these orders are moved to another group, they are flagged with a g in the optimizer columns.
Keywords: Global Optimizer
Refere... |
Problem Statement: How does Days Supply Threshold work? | Solution: In certain business cases where the customer's controlling product makes up 90-96% percent of the average daily sales, the system is sometimes forced to send out shipments that are disproportionate to the average sales by product. In order to eliminate the inventory build up for non-controlling products, logi... |
Problem Statement: How should user provide body flanges to pressure vessels in Aspen Shell and Tube Mechanical? | Solution: 1. For flanges at front shell and rear shell:
You can use select Yes in the following blocks at Exchanger Geometry>Body Flanges > Options. The options in the red box below are only available when you select Pressure Vessel as your run mode.
You can vary the length of the 'channel' cylinders (locations 2 an... |
Problem Statement: How to read a Aspen Fleet Optimizer license in SLM License Profiler. | Solution: First open your Aspen Fleet Optimizer license in the SLM License Profiler which should be located under: Programs\AspenTech\Common Utilites.
The vendor infomation is 42 characters, laid out in groups of 6 numbers:
000000 max total quantity/volume (in millions)
000000 max ... |
Problem Statement: There is an issue in Retail with the order audit log.
It was found that the application is declaring the variable as a numeric (8) but the stored procedures are declaring it as a numeric (10).
Application:
declare @P1 numeric(8,0)
set @P1=NULL
exec NEXTSEQUENCEVALUE 9, @P1 output
select @P1
In th... | Solution: This can be resolved by setting the orderauditid back to 1.
Keywords:
References: None |
Problem Statement: Why is the Trip ID field zero in the Shipment detail screen? | Solution: The Trip ID field visible in the Order Details dialog box was introduced in version 7.6. All shipments that were created prior to version 7.6 or higher, will display a Trip ID of zero (0) when the database is upgraded to version 7.6 or higher. This behavior is normal. All shipments created in version 7.6 or h... |
Problem Statement: What does match order do? | Solution: In Customer Setup, the Match Order status indicates that entry shipments for the customer will be matched to transport compartments when assigned by the Resource Scheduling Optimization. This variable is used to insure that the Resource Scheduling Optimization matches shipments placed by customers to the comp... |
Problem Statement: Unable to add more than 64 terminals in Customer to Terminal Matrix. | Solution: User is unable to add more than 64 terminals in Customer to Terminal Matrix.
In version 7.7 the Customer Setup GUI is only able to add a total of 64 terminals. If you try and add an additional terminal the system will start to over write the existing terminals. A temporary work around to this issue is to add ... |
Problem Statement: What is the field Actual used for in the manual information screen? | Solution: The actual field in manual information collection is used as a reference field for the dispatchers. This field allows the dispatchers to quickly identify if the values they are looking at are actual values reported by the site or if they are book values generated by the system. In version 2006.5 and before th... |
Problem Statement: Access Violation while in the Optimizer | Solution: There are times that users may encounter Access Violations while inside the Optimizer. Unfortunately this situation generally means the user will need to shut down the Optimizer and redo any work performed since the last time they saved their work within the Optimizer.
Sometimes there can be useful informat... |
Problem Statement: How do average daily sales get calculated? | Solution: The average daily sales for customers with four weeks of trends are only updated once per week. The calculation is based on a straight average calculate of the third week of sales. The formula for Average Daily Sales is (W3D1-W3D7)/7. The only exception to this would be if they don't have 4 weeks of trends, t... |
Problem Statement: What logic inside Retail is used to determined a shipment is made and put in the Auto orders to Delivered Shipment log? | Solution: Aspen Retail 7.5
For multiple daily inventory updates (for either Inventory Only or Sales and Inventory updates), a load is marked delivered and put into the delivered shipment log if the following conditions are met:
The load is marked DISPATCHED
ETA (DateDate) time for the load is less than (last Inventory... |
Problem Statement: Are there loading restrictions that eliminate gas and diesel from being loaded together? | Solution: Aspen Retail provides the capability to restrict products from being loaded together on a truck unless there is a double-walled bulkhead or an empty compartment between them
This is extremely important for several of our clients who ship gas and diesel on the same truck but require either double bulkheads b... |
Problem Statement: How do you adjust the daily sales quadrants for a customer? | Solution: The daily sales segments for each product are defined in the customer setup screen. In Retail 2004.1 and later versions the daily sales segments can be set up by product by day of the week. This improved granularity allows to the Retail system to more accurately forecast demand for specific days of the week.
... |
Problem Statement: What is the color code key is for delivery confirmation? | Solution: The status field refers to the status of a shipment. This field is populated via the Load Confirmation NT Service. Color-coding has also been added to make it easier on the user. When a confirmation record is picked up for a shipment that is loaded, the shipment inside the Replenishment Planner turns to blue ... |
Problem Statement: Do All Cost Types Need to Be Filled in for Aspen Retail to Function? There are 3 different Truck Cost Types (Labor, Overtime & Operating). Is it necessary to use all of them? What Retail will do if, for example, only Labor cost type is defined but Overtime and Operating costs are not set up (e.g. lef... | Solution: The three different cost types are linked with the status of the truck (Guaranteed or Bill by shipment). Based on this status, Retail will take other costs into considerations. The table below explains which costs are taken into account based on the Cost Types and the status of a truck.
Guaranteed
Bill by sh... |
Problem Statement: How do Buffers and Safety Stock work in Aspen Retail? | Solution: In Aspen Fleet Optimizer, Buffers and Safety Stock are tools to aid the User in configuring the forecasting engine to help prevent either retains or runouts.
Retain Buffers are used to help move orders to later shifts if the store typically has high volatility and runs frequent risks of orders not fitting w... |
Problem Statement: What is full weight in weight summary under Design Specification / Material page? | Solution: Full weight = Full of water weight
Typical weight when hydro tested at a shop.It is the full water weight used in calculations while the Operating weight is calculated from fluid densities. If fluid densities is not given, water density is used for the Operating weight and it will be equal to the Full weight.... |
Problem Statement: What is the Other Additions field for on the DQM screen? | Solution: When performing Data Quality Management, there are times where events may occur; loads that were already confirmed and don't appear in the Deliveries section of the screen, variations due to inaccuracies accepted the day before in Data Quality Manager processing, etc.
In these cases, the most appropriate thin... |
Problem Statement: How do you create a database export dump? Where do you post the dump file? | Solution: In order to do a database dump of Retail the DBA will need to execute the following command:
?exp system/passowrd@<SID> file=myfulldump.dmp compress=n full=Y log=full_exp.log buffer=1024000 direct=y consistent=n?
This will insure that all users, synonyms, privileges, and data can be correctly imported.
... |
Problem Statement: How does Aspen Fleet Optimizer detemine the delivery sequence? | Solution: MaxLoadsToSequence= 6 (default)
Maximum number of loads to sequence for a delivery; this value is used to determine the delivery sequence for a
given Truck
Acceptable Values:
1 to unlimited; However, the performance benefit is greatly reduced if greater than 6 (the default value)
Use: When a new order i... |
Problem Statement: How do I get the Manual Order Service to allow changes to orders via the new enhancement | Solution: The following ini setting allows a customer to update orders without including all of the product information for the order:
RemoveUnspecifiedProductsFromOrder=0
If set to 1, this will allow a customer to update an order as follows:
Original Order
Midgrade 1500 Gallons
Unleaded 7600 Gallons
Update sen... |
Problem Statement: What does the setting MinSplitDeliveryWindow= X mean in the Customize.ini ? | Solution: This setting will force the optimizer to attempt to attain a delivery window of at least X hours when creating a split delivery. If the delivery window length is not attainable, the optimizer will not create the split delivery and the driving order of the split will either be sent short loaded or may end up i... |
Problem Statement: Received DBerrlog message in RSO | Solution: If a process or Service that could Reset the Inprocess flag in the TPS_STATIONS table is run while a User is logged into a particular group in the Optimizer, the User will get the DBERRLOG message. This message is a critical error because the User will not be able to save the information back to the Database ... |
Problem Statement: If deployed correctly, Aspen Fuels Marketing products (Aspen Retail and Aspen Specialty Products) have the capability to allow users to generate feasible and optimum plan and schedule for truck distribution of liquid products. To maximize the value of the products, the clients often need to think abo... | Solution: A super user usually perform the following tasks. Note that the list below serves as a check list and we try to make this list as complete as possible. Some on the list may not apply to all customers.
1. Business process development, improvement and implementation:
Maintain an in-house user and procedur... |
Problem Statement: If you manually export a load through the replenishment planner, is there a way to adjust the unloading and loading instructions for multiple tanks (TIM stations)? | Solution: Currently, if you manually export a load through the replenishment planner there is no way to adjust the unloading and loading instructions for multiple tanks. The unloading and loading information will simply show up under on product.
The dispatcher will need to attach a note to the order for the unloading... |
Problem Statement: What could cause all of the reports to stop working and create a database error message? | Solution: This would normally be caused by the following .ini setting turned on. If crystal reports is not installed on the machine.
[CrystalReports]
TerminalTenderReport=0
GroupTenderReport=0
TruckTenderReport=0
OrderTenderReport=0
DisplayReportsUsingCrystalReports=0
If crystal reports is not installed then all ... |
Problem Statement: What is the difference between Scheduling Terminal and Home Terminal? | Solution: A recently added option within the Transport Setup is the ability to add a Scheduling Terminal to a Transport. Scheduling Terminals are terminals that are used within the Optimizer to group together trucks that load out of the same terminal, but may not originally come from the same terminal. Setting up a Sch... |
Problem Statement: How do I set up a Customer so he can't receive deliveries from 10PM to 6AM? | Solution: On the Customer Setup Screen you will need to go to the Restriction's screen. This is most easily accessed by clicking the Stop Sign icon on the toolbar.
In order to create this type of restriction, you will need to create 2 restrictions under the Delivery Time restrictions area.
First you will need to create... |
Problem Statement: In order to avoid performance issue with version 2006.5 you will need to install version 10.2.0.4 or higher of the oracle driver. | Solution: Install Oracle 10.2.0.4 client
In order to avoid performance issue with version 2006.5 you will need to install version 10.2.0.4 or higher of the oracle driver. In addition, the setting ?Bind Number As Float? needs to be set.
Goal: install Oracle client 10.2.0.4 and ODBC 10.2.0.4 driver
Note:
- ... |
Problem Statement: Where do cancelled orders go? | Solution: If an order is cancelled and the dispatchers selects to place the canceled order in the delivered shipments log then the order will be stored in TPS_OLDORDS table. If an order is cancelled and the dispatcher does not place it in the delivered orders log then the order will be placed in the TCIF_CANCELLED orde... |
Problem Statement: What does Shipments mix can not be satisfied by stations home terminal mean? | Solution: This error message means that the product that is on the shipment is not available at the source terminal. This is probably because a new product was added to the station, but the product was not added to the terminal.
Below are instructions on using the Product Code Change Utility:
Product Code
The Change Pr... |
Problem Statement: How to create new IVR voice prompts for customized product categories in Retail 2006.5 | Solution: Retail 2006.5 allows users to create customized product categories in product set up. In previous versions of Retail users were limited to the nine predetermined product categories.
The IVR voice prompts for the customized product categories will follow this naming convention.
The voice file name will be ... |
Problem Statement: What does sales trend spike percentage do? | Solution: When this value is met or exceeded for two straight days, Retail will put a much higher emphasis on the most recent trending and much less on the past historically trending. The purpose is to have Aspen react more or less quickly to spikes (+ or -) in sales.
.
Keywords: None
References: None |
Problem Statement: When doing Sales Only Forecasting, do the sales need to violate only one of the thresholds to draw an exception? | Solution: With Sales Only Forecasting, the Sales would still need to violate both conditions specified under the Product Setup to draw an Exception inside the Data Quality Manager. These setting are the percentage above or below the estimate, and the gross volume above or below the estimate. If only one of these condit... |
Problem Statement: How are loads handled in DQM for the first inventory data of the day? | Solution: The explanation given below only applies to the first inventory data of each day. For multiple inventory feeds, please refer to http://support.aspentech.com/webteamcgi/SolutionDisplay_view.cgi?key=114053
Inventory Only or Sales Only:
In the inventory only mode, the software is only looking at the ETA time of ... |
Problem Statement: You are looking for a way to clear several terminals at the same based on the awarded carrier. What's the purpose of the Zone Field? | Solution: The zone field inside the AFO (Retail) system is simply a way to differentiate groups of customers. If you were to put the customers into different zones then you would be able to process the data for each zone separately. Thus, the answer to your questions is yes. Putting them in different zones would allow ... |
Problem Statement: How do the service levels work inside of Aspen Retail? | Solution: Aspen Retail allows users to set up prioritization level by customer. The Aspen Retail service levels will then be used inside the optimization. The system will try to place the higher prioritized loads will be placed on the on duty trucks while the lower prioritized loads will be placed in overflow.
The pr... |
Problem Statement: What does the ini setting LoadTransferredOrderStationMatrix do? | Solution: This is one of the settings that refers to the Global Optimization functionality within Aspen Fleet Optimizer. This option, if turned on, will tell the Optimizer to load the matrix (station-station trip times and distances) into memory for any orders that were transferred from another group (the station's hom... |
Problem Statement: Am I able to view all customer numbers that are assigned the same site id in the Replenishment Planner? | Solution: A 'Next Customer button' is located in the Replenishment Planner and Customer Setup toolbars to allow users to sequentially access all customer numbers related to a single site.
Keywords: Customer NUmber
Site ID
References: None |
Problem Statement: Why is it that sometimes an account does not appear to have new information when they do? | Solution: Sometimes a Customer will report their Sales and/or Inventory figures before the Done for the Day Service has been run. When the Done for the Day Service runs, it resets all the accounts to be looking for a new Sales and Inventory update, therefore this account will still be awaiting new information, even tho... |
Problem Statement: How does Aspen Fleet Optimizer calculate the first product runout point? | Solution: The first stage in the forecasting process is determining the point in time when a customer will run out of the first product. The runout point is calculated by subtracting forecasted sales from a reported current inventory level. The forecasted sales are generated through the use of sales trends, average dai... |
Problem Statement: What is the Use Estimates field in DQM do? | Solution: The check-box on the DQM screen entitles Use Estimates allows the user to flag a current sales day and override the normal process of writing the Actual Sales to the trends. This flag tells the DQM to write the Estimated Sales instead. This is done by a user when the user knows the most recent Actual Sales Da... |
Problem Statement: Why is the supplier field not being displayed on the truck tender report in Retail? | Solution: This function is controlled by the options menu inside the Retail optimizer. If the option is checked for Hide Suppliers then the system will not display the supplier field on the truck tender report. To print the supplier on the truck tender report simply uncheck the Hide Suppliers option and then re-print t... |
Problem Statement: Is it possible to export one terminal at a time or do you have to export the entire group? | Solution: Within Aspen Fleet Optimizer, Optimizations are handled on a Group basis, so all exports are for the entire group unless done on an individual order (exception) basis. The reason for this is that Group are conceived of as a shared set of terminals, transports and customers and the work is often shared between... |
Problem Statement: How does an order move to Delivered Shipments? | Solution: This process is different for Manual Order Customers than for forecasted customers. For Manual Customers the process is as follows:
A manual order is moved to Delivered Loads by either being manually deleted and having the dispatcher click yes when prompted about moving it to the Delivered Loads Log, or thr... |
Problem Statement: Issue: Dialog says automatic fit works, click ok, order goes no where. | Solution: This problem happens in the situation described below.
User has optimized several shifts and lets say a station X has 5 orders scheduled in various shifts.
Now if the user tries to remove and reschedule the first order for the station X, a reforecast of the future orders is triggered by RSO when order is bein... |
Problem Statement: What are the possible causes for Winopt error? | Solution: Winopt error/crashes can be a very difficult one to troubleshoot as there are a number of potential known causes and some unknown ones. When Winopt error occurs, one needs to check the system32 folder to see if there is any error there. Look for any ODBC.error logs or DBERROR logs.
The potential causes can be... |
Problem Statement: Is there a new Ini Setting for the Automatic Shift Assignment feature in version 2006.1? | Solution: In the Internal.ini [Orders] section there is a new setting called:
ManOrdAutoShift
= 0 [Default] No Automatic Shift Assignment (original behavior)
= 1 Automatically assigns Retain and Runout from dispatch date and shift using a full-day dispatch window.
This is being used by one customer at the... |
Problem Statement: How do I properly display stations and terminals on the MapPoint map in Aspen Retail?
I need some more documentation on the INI settings in the [mapping] section of Customize.ini | Solution: How do I properly display stations and terminals on the MapPoint map in Aspen Retail?
To properly display stations and terminals on the map, users should make sure that they have entered a valid address in Customer setup for all station addresses and in Terminal setup for all terminal locations.
The country f... |
Problem Statement: '0' Can-Go Hours in the Shift Planner in the Optimizer | Solution: When optimizing, the amount of CAN-GO hours is directly impacted by the 'MAXSHIFT' forward setting in the optimizer. If a shift is loaded in the optimizer and the amount of CAN-GO work hours is equal to '0' then check to make sure that the MAXSHIFT forward setting inside the optimizer is not also set to '0'. ... |
Problem Statement: How do I shrink a SQL Server log File? | Solution: First create a backup copy of the database just in case there are any issues.This will benefit you in case you need to restore the database due to an issue with the backup.
To shrink the log file in SQL Server you need to run the below SQL:
Backup log TOCustomer with no_log;
dbcc shrinkfile (TOCustomer_LOG)
... |
Problem Statement: In 'Inventory Only' forecasting, why does the DQM not stop on some stores? | Solution: When a Inventory Only forecasting is being utilized, there is an additional threshold that is being tested against that will trigger the DQM to stop on a store even if the Sales Thresholds have not been violated.
The Sales Test Override (Inventory Only Mode) value is set to be a double-check on customer's onl... |
Problem Statement: Is there a way to restrict a specific driver from loading a specific product? | Solution: Aspen Retail maintains Driver product certifications and uses this in the optimization to ensure that Drivers are only scheduled to deliver orders for which they have achieved the appropriate certifications.
This ensures that Driver safety issues don't occur with drivers delivering products like Aviation Fu... |
Problem Statement: Can I view the truck compartments for a scheduled load in Replenishment Planner? | Solution: No the only place you will be able to view the Compartment Information from the Order Detail Screen will be when you are within the Optimizer.
When you open up the Order Detail Screen from within Replenishment Planner, you will see that the Compartments button is grayed out.
Keywords: Compartments, Replenishm... |
Problem Statement: What are the debug.ini files used for in version 7.7.4? | Solution: The new ini file was added especially to diagnose results of Optimization under release mode. The setting are turned off by default so that no additional tracing or files are created in 7.7.4 that might affect overall performance. Customers can safely ignore the new 'debugtrace.ini' file that is getting creat... |
Problem Statement: When should I use the reforecast utility? | Solution: Reforecast Utility allows the user to reforecast a terminal, zone, or customer.
The reforecast utility is useful for reforecasting the specified area after a new variable has been introduced into that area. Retail will perform a complete reforecast based upon the new entered variable. These variables could be... |
Problem Statement: What settings need to be activated to send gas and diesel on the same truck? | Solution: When shipping gasoline and diesel together, transports that do not have a double bulkhead have to leave an empty compartment between the gasoline and diesel product. The Empty Compartment drop down box allows the user to establish one empty compartment within a compartment type for the purpose of shipping die... |
Problem Statement: Is the 7.7.2 license file compatible with older versions of Retail? | Solution: The new license file is backward compatible
Keywords: -------- License key
References: None |
Problem Statement: What does blue text in the optimizer indicate? | Solution: A load that is totally blue colored in the optimizer is a load when the TIM unloading instructions can not be generated. This will normally occur for loads that have been manually changed by the dispatcher. If you remove the order from the truck and remove any locked load status and replace this load on the t... |
Problem Statement: How can I exception process all station assigned to the same site id? | Solution: During exception processing of a given site, if the customer number is one of multiple customer numbers associated with the site, data quality information for all customer numbers related to a single site can be subsequently viewed. This information displays after you accept, override, or skip processing for ... |
Problem Statement: What do the Expected Sales Represent in the Data Quality Manager? | Solution: In Data Quality Manager, these figures represent Aspen Retail's calculated estimate of sales for the previous 24 hour period. Expected sales are compared with actual reported sales (Yesterday's Sales) to identify erroneous sales reported by the Customer. As a backup, Aspen Retail will utilize average sales as... |
Problem Statement: When is it appropriate to select Use Estimates | Solution: The ?Use Estimates? check box on the DQM panel allows a Dispatcher to tell the Forecaster to write the Expected Sales value for the day being processed instead of the Actual Sales values. The conditions when it would be appropriate to check this box are when the Actual Sales for the day are outside the range ... |
Problem Statement: How does the metered sales service process data? | Solution: This table is used to pass incremental Point-Of-Sales information from an
external system to AFO, using the Metered Sales NT Service. The
Metered Sales NT Service also updates some TPS tables. In turn,
TCIF_METEREDSALES creates input to another service, the Sales Import NT
Service.
An external process inser... |
Problem Statement: This knowledge base article describes the typical problems that may go wrong during an upgrade of Aspen Fleet Optimizer. | Solution: Aspen Fleet Optimizer upgrades are complex and problems may occur in several places if the upgrade is not planned properly. Here are a few of the most common problem areas and best practices to avoid them.
License File Issues:
The best way to avoid license file issues is to send a current copy of your lic... |
Problem Statement: How does Aspen Fleet Optimizer calculate Must Go vs. Can Go work? | Solution: Each load has a delivery window composed of the earliest and latest times the load may be delivered to the site. For inventory management accounts, these times are calculated; for order entry accounts, the window is given or based on the requested shift. The shift running times for each truck are setup. Deliv... |
Problem Statement: Where can I locate the Initialization (INI) Files for Aspen Fleet Optimizer | Solution: The INI files are located on your system in the following directory:
C:\Program Files\Common Files\AspenTech Shared\Settings
Warning: INI files are registered at this location during Aspen Retail installation. Moving them from this location will cause the system to function incorrectly
Key words
INI Files... |
Problem Statement: How can I match TPS_SALESSEG.GASNUM and TPS_GASRECS.GASNUM? | Solution: TPS_SALESSEG.GASNUM starts at 0 and the TPS_GASRECS.GASNUM starts at 1, but once you correct for that, they are equal. If you have 3 products at a station, you will see the customized entries for the TPS_SALESSEG.GASNUM values for SALES1SEG, SALES2SEG, etc ? for GASNUM 0 -2, once you get past this, there will... |
Problem Statement: Numorders value is 0 and should have been updated to 1 | Solution: The most common situation that could cause this problem is the following set of circumstances:
1. User or process A (Manord) takes control of the customer and imports the order but has not finished updating the customer
2. User or process B (??) takes control of the customer (usually via a Reset S... |
Problem Statement: How does the MaxMinDaySupply setting in customize.ini work? | Solution: This setting minimizes the problem of a station receiving more than 30 days of product supply under certain conditions. With this setting enabled, the forecasting logic will schedule a delivery of the first runout product to meet the minimum days supply (set up at the customer level) and use the remainder of ... |
Problem Statement: The Customer Set-Up requires that if a minimum quantity size is entered, a maximum quantity size is also required. What are the minimum and maximum order size constraints? | Solution: This maximum size can simply be a size larger than would be scheduled on any trucks to avoid it causing any delivery constraints where there are none desired.
Keywords: None
References: None |
Problem Statement: When is ADS updated? | Solution: ADS, or Average Daily Sales, is updated only when a new Sales or Inventory is processed through the Data Quality Manager at the end of a reconciliation cycle. Typically this will be between the hours of 2AM and 8AM. Changes made to the Sales Trends and updated Sales figures will be reflected in the Average Da... |
Problem Statement: Which remote access methods does Aspen Fleet Optimizer support? | Solution: Aspen Fleet Optimizer is currently running in a number of client locations through thin client installations using both Citrix and Windows Terminal Services. These methods are an effective way to distribute the software across LAN's and WAN's and provide for very satisfactory user environments for AFO.
Keywor... |
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