question stringlengths 19 6.88k | answer stringlengths 38 33.3k |
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Problem Statement: Is there a way to retrieve sales an inventory data for a day other than today? | Solution: The Aspen Retail history list (located under the Utilities menu) keeps track of the last 21 days of inventory and sales information (to aid in order forecasting). You can go back and look at any of those days by doing the following:
Go to the Utilities Pull-Down Menu in the main Aspen Retail screen
Click on t... |
Problem Statement: Dispatched Orders Report is consistently returns a message no results to print. | Solution: If you are getting this error when you are trying to print the Dispatched Orders Report and getting a message that says No results to print and you have dispatched an group then make sure you have the writedispatchedorders is set to 1 in your ini file
Keywords: Report
Dispatch order report
References: None |
Problem Statement: How do I add a material of construction using the Databank Search? | Solution: Step 1: Click Databank Search in Materials of Construction -> Vessel Materials form
Step 2: You can either type a few letters of the word in the search option or scroll through the material list and select the required material. For example, Seamless tube of carbon steel class.
Step 3: Click the item say tube... |
Problem Statement: I would like to know how rigorous is the costing in Aspen Shell & Tube Mechanical? | Solution: S&T Mechanical simulates the fabrication of the equipment, including all the relevant shop operations (cutting, shearing, welding, drilling, beveling, etc) per equipment part (tubesheets, flanges, nozzles, etc.). It also includes assembly, testing and other miscellaneous shop functions. Hence the cost estimat... |
Problem Statement: In the Aspen InfoPlus.21 Administrator a node will not expand (no plus sign to the left of the node icon) and clicking on the name will produce a dialog box with this message (after waiting for a minute or so):
Group 200 on <name of the node> (Title of dialog box)
The network path was not foun... | Solution: An entry for this server in the Aspen Data Source Architecture (ADSA) has a typographical error (a typo). Locate the data source in the ADSA Client Config Tool, make a note of the entries that exist for that data source, and either check them thoroughly for errors or remove them and re-add them.
Keywords:
R... |
Problem Statement: When configuring the Public Data Sources using the ADSA Client Config Tool you find that the following popup dialog window appears when you click on the OK button to save any changes made:
This error does not occur if you instead attempt to configure User Data Sources. You then notice that the Aspen ... | Solution: Either:
· add the local Administrators group membership to the Windows user account used to run the Aspen Data Source Directory service, or
· switch the Aspen Data Source Directory service to log on as the Local System account.
After restarting the service you will again be able to save change... |
Problem Statement: ADSA Client Config Tool is not working the way it used to. The main window opens but I am not able to view the Data Sources. I expect to see the appropriate window when I click either the User Data Sources or Public Data Sources button:
Instead, nothing happens when I click either button.
The defined... | Solution: Clicking the buttons is suppose to launch this 32-bit executable:
C:\Program Files (x86)\Common Files\AspenTech Shared\Adsa\DsaConfig.exe
Assuming that the file has not been moved or deleted, the problem you are having is caused by a missing registry key. Open the Registry Editor and search for the AspenTech ... |
Problem Statement: What is special handling and how do I change it in the costing database? | Solution: Special handling is a percentage of total labor hours and material handling. The default value 5% for labor hours and material cost, can be changed using the Costing Database Maintenance form.
Costing Database is accessed using Tools > Data Maintenance > Costing Database
Keywords: special handling, costing, f... |
Problem Statement: There seem to be new values for RTE_APOLSTAT that we're seeing in AOL 12.1. I reviewed the AOL documentation (Aspen Online 12.1 user's guide), but did not see the new values (17, 19) inquired about below. Can you please send updated documentation? | Solution: Here is the complete list status values and corresponding descriptions. Item 17~19 were added for Aspen OnLine 12.1. They are listed as Appendix | Aspen OnLine Status Values in online help.
Value
select_description
-4
Steady state aborted
-3
Aspen OnLine aborted
-1
Shutdown
0
Startup
1
Startup initialization... |
Problem Statement: After changing the password for the account your Batch.21 BCU Server runs under, the BCU does not start up. Instead, when you click OK, an error is generated:
Unable to grant the logon as service right to user <user_account> No mapping between account name and User ID
You may also find the BCU Server... | Solution: 108124 for theSolution on: Batch.21 BCU Server can lock-up due to Microsoft Transaction Server components.
Applicable Version(s):
InfoPlus.21 versions 3.1.x and 4.0.x only. Later versions do not use the Microsoft Transaction Server.
Keywords: password
BCU
InfoPlus.21
References: None |
Problem Statement: Should relational database tables be compressed/shrunk after a purge? | Solution: AspenTech recommends that database tables be compressed after the relational database is purged. If the database is not compressed after a purge, the deleted tables still take up disk space. Batch/Event systems do not need to be shut down during database compression. For documentation on compression consult M... |
Problem Statement: When you add a condition to a trigger and then you want to get rid of it, blanking out the value and the tag name fields does not blank out the condition on the summary line; the word AND > (or OR > as the case may be) stays there and there is no obvious way to remove it. If not removed, this remnant... | Solution: To solve the problem of the additional condition not being removed from the trigger summary line after both the tag name and value have been deleted from the Operand 1 and 2 fields, simply right click on the cell in the grid containing the remnant of the deleted condition and select Delete selected cells from... |
Problem Statement: In the Specify Query Results section of the Create Batch Report page, the ability to select characteristics does not respond.
After pressing the ... button, the characteristics tree is displayed.
Opening up either the stage or characteristic branch yields nothing other than loading.
Note that subbatc... | Solution: Verify that at a minimum you are running IE5.5 SP2 in accordance with the Aspen Manufacturing Suite Supported Environments Matrix v6.0
Keywords: hang
web.21
References: None |
Problem Statement: A Sqlplus script that uses the Batch.21 API to update the Batch.21 database get this error when trying to add a characteristic to a subbatch:
Error executing method add: B21BAI-60147: Subbatch does not exist | Solution: The code below now works after adding the single line: area.Refresh
local data_sources, batch, chars, batchdefs;
local batchlist, query, area, subbatch, characteristic;
local i integer;
local rs char(1);
data_sources = createobject('AspenTech.Batch21.BatchDataSources');
area = data_sources('BATCH-600-W2K').ar... |
Problem Statement: This knowledge base article describes why the error
Restore Failed. Area name changed
is returned when restoring a Batch.21 backup file to another Batch.21 database. | Solution: The restore functionality restores into an area based on the internal area ID. If it does not find an area with the same ID it then creates it. The idea of the tool is to backup and restore into the same database OR into a new database used for offline analysis. This last scenario is usually due to the fact t... |
Problem Statement: The table UNITS is used to identify materials that are not measured in the standard units of volume (e.g. BBLS) or weight (e.g. MTONS). In addition, this table is used in a weight-basis model to provide volume-to-weight conversion factors for materials that are purchased or sold on a volume-basis.
In... | Solution: The entry under column TEXT in table UNITS is not used as in most other tables (i.e. a description of the material), but it defines the unit that will be used for the given material.
If you inadvertently enter a description of the material under column TEXT in table UNITS, the report will come out with wrong ... |
Problem Statement: In some situations, the crude slate that is purchased has a predefined composition (for example, when the crudes come through a pipeline). However, the total amount of crude that is purchased can vary.
How do you model this situation? | Solution: This situation can be modeled with the help of table RATIO (under the Miscellaneous branch of the model tree), which allows to define ratios between matrix columns.
In table RATIO, we set up a ratio called RT1 (any 3-character tag that is not used somewhere else is OK); the variables that participate in it ar... |
Problem Statement: This knowledge base article describes how to work around the problem that causes the following error to be logged in the Windows Event Viewer:
The HTTP Filter DLL C:\inetpub\wwwroot\AspenTech\AFW\Security\AtWebSSO.dll failed to load. The data is the error. | Solution: This error usually occurs because AtWebSSO.dll is not in the path noted in the error message. The usual root cause is because Microsoft IIS has been installed on a drive other than C:\. If this is the case with your system then you can work around the error by following this procedure:
1. Copy AtWebSSO.dll ... |
Problem Statement: How does the Dynamic Buffer ini setting affect the customer setup buffers and safety stock? | Solution: The dynamic buffers setting should be set to 0 in most cases. Dynamic buffers are designed to keep a constant level of buffer product in the ground. The current buffer system is designed in hours each station has a runout buffer in hours and a retain buffer in hours. If dynamic buffers are not turned on then ... |
Problem Statement: Can I run the new version of Aspen Shell & Tube Mechanical with old ASME design code? | Solution: The latest version of Aspen Shell & Tube Mechanical (formerly Aspen Teams) uses the latest edition of the ASME code, i.e. V7.1 ASME 2007 A08, V7.2 ASME 2007 A09, V7.3 ASME 2010, etc. To run earlier ASME code editions, run the appropriate Shell & Tube Mechanical version. However, you can use any annual mater... |
Problem Statement: In some instances, incorrect Can-Hold value can be displayed on the What If screen. In a particular case, when you open the Optimizer and look at a load and click on the tank Info button, the What If screen appears. If the station shows negative values in the field CAN-HOLD, this means that inventory... | Solution: This problem occurred when several updates were provided to the inventory info. The What-if was reading the inventory data from the FIRST INV fields in the YESTINFO table. This is okay until a customer updates the information, which were stored in the INV field. Therefore when the the info was updated, the da... |
Problem Statement: How to secure Cim-IO for Aspen Infoplus.21 server in order to allow Cim-IO clients to only read data | Solution: It is possible to restrict write or put access from a client (like cimio_t_api). The way to do this is with Aspen Infoplus.21 and Local Security enabled for the machines you are reading the data from. Of course this means it's available only for Aspen Infoplus.21 version 3.1 and higher. You'll need to create ... |
Problem Statement: Can the entry that determines the number of rows in the BCU XREF table be increased after the BCU has started collecting batch data?
Is there any disadvantage to making the number much larger than necessary? | Solution: The entry can be increased, however you must stop and restart InfoPlus.21 for the change to be recognized.
The disadvantages are memory size and speed. In size, each record is at least 400 bytes, so a table of 1000 entries uses 400K of memory. In speed, it really only matters each time you create a batch for ... |
Problem Statement: This article addresses a situation of not being able to see the contents of the Aspen Local Security Server Database.
In other words, the user is able to open the Aspen AFW Security Manager -
They can 'Add a Role', but they cannot see the Roles or Applications that have been added to the Aspen Local ... | Solution: The most common cause is a configuration problem in Internet Information Services (IIS).
In the IIS manager looking at :
ServerName | Web Sites | Default Web Site | AspenTech | Afw | Security
Right Click on 'Security' | Properties | Directory Security
Click on the Edit button against Anonymous access and auth... |
Problem Statement: When logging into Aspen AFW Security Server a user gets Invalid user name or password error. | Solution: This error is related to Windows authentication problems; it does not have anything to do with securing the AFW Security Server Snap-In.
Based on previous experience, a domain-wide policy was issued that tightened down the security settings which ended up disabling NTLM (lan manager) authentication.
This migh... |
Problem Statement: How is class of trade set-up and what are valid values for this area? How does class of trade work? | Solution: Class of Trade is used to differentiate the status of a customer with regards to channel of trade. The purpose of this is to integrate the Aspen Retail product with the Aspen Bulk product. The level of the integration consists of a passing of the demand data from the Aspen Retail application to the Aspen Bulk... |
Problem Statement: How does saftery stock work? | Solution: Detail how the safety stock is designed.
First, safety stock is not treated the same way as pump stop the system is still treating the safety stock as extra inventory in the ground and not as an absolute run out point. This basically means that the system will try and use the safety stock number but if the de... |
Problem Statement: How do I get ASME 2015 edition codes? | Solution: ASME 2015 edition is available in Aspen Exchanger Design and Rating V8.8.2.
In Results > Code Calculations, ASME 2015 edition codes are shown.
Keywords: ASME 2013 edition, ASME 2015 edition, Shell&Tube Mechanical
References: None |
Problem Statement: Why do SB-171 C36500 and C44300 Cls materials return a Yield Strength Error with ASME 2011 database? | Solution: The ASME Section II, Part D, Table Y-1UNS does not have yields listed for C36500 and C44300. Aspen Shell & Tube Mechanical can only show what ASME has provided.
Please note that not all SB-171 materials have yields provided by ASME. But many do, such as SB-171 C61400 Cls O25 Plate(2 <t<=5).
Keywords: yield st... |
Problem Statement: Aspen Online issues an error message indicating there was a failure loading the Aspen Plus, APWN.exe. While Aspen Plus can runs its test problems successfully, Aspen Online cannot run its test problems without this error. | Solution: There is a registry setting that may have too low of a value. Open the registry editor, REGEDIT (from START | RUN and then type REGEDIT).
Navigate to the following Key:
HKEY_LOCAL_MACHINE
SYSTEM
CurrentControlSet
Control
Session Manager
SubSystems
Find the value name of Windows
The value data is: %SystemRoot%... |
Problem Statement: How to resume dispatch operations after a data base disaster assuming the hot-swappable disk drives aren't usable. Are any of the following options options available for operating Aspen Retail:
Can Aspen Retail be operated in a limited-function mode? If so, what are the options?
Can any programs oper... | Solution: Questions:
Can Aspen Retail be operated in a limited-function mode?
Can any programs operate stand-alone?
What tables must exist and be populated?
What tables must exist but can be empty?
What tables do not have to exist?
Answers:
No
Yes (they are all exe)
ALL tables are used by one program or another, but a ... |
Problem Statement: Some customers who try to regenerate batch data (start BCU scheduling from an earlier date) after purging all batch data from the database may obtain the trigger error: Invalid Batch ID (B21SVR-50104). | Solution: To resolve this problem, you will need to delete the recent batches cache:
disable the Batch units in the Scheduler Table
remove (delete) the units from the Scheduler Table
delete the recent batches cache file (right click within the Recent Batches Cache window and select Delete All)
purge the data in the bat... |
Problem Statement: Sometimes an Oracle Administrator might need to grant the appropriate roles and privileges to an account (note: all privileges is not appropriate). Below is an explanation of the privileges and roles required by the Oracle account used by Batch.21. | Solution: Here are the privileges the Oracle account will need:
CONNECT, RESOURCE, CREATE PUBLIC SYNONYM, CREATE ANY TRIGGER, CREATE ANY SYNONYM, SELECT ANY TABLE, SELECT ANY SEQUENCE, EXECUTE ANY PROCEDURE, INSERT ANY TABLE, UPDATE ANY TABLE, DELETE ANY TABLE
Keywords: oracle
privilleges
batch.21
References: None |
Problem Statement: When solving a model under XNLP, sometimes the following message appears at the end of the Execution Log, even though the | Solution: is succesful:
Variable Qquapol at bound xxx with DJ = yyy for 'Variable Name' = zzz
What does it mean, and what can be done to get rid of it?
Solution
In the XNLP formulation, the variables Qquapol represent the value of quality qua from pool pol.
Ideally Q variables should not be at their bounds with a non-z... |
Problem Statement: This knowledge base article describes the options for setting the LogInfoToServer key in AFWTools. | Solution: The LogInfoToServer key in AFWTools
which is located in the registry under
HKLM | Software | AspenTech | AFW
is a client side setting used to enable logging of the authentication and authorization operations to the security database. These logs can be displayed when you use the AFW Security manager.
U... |
Problem Statement: What could cause the Aspen Chromatography icon to launch Aspen Custom Modeler? | Solution: This icon problem where it defaults to Custom Modeler because the registry didn't have an entry for Aspen Chromatography parameter of /CHM. HKLM\Software\Wow6432Node\Aspentech\AMSystem\Options is the location of these parameters and if there isn't a entry to represent one of the Advance products it takes the... |
Problem Statement: What exactly does the load confirmation service do? | Solution: The Load Confirmation NT Service processes records that contain information regarding the status of dispatched shipments. The TCIF_LOADCONFIRM table is used to pass loading or delivery confirmation information about shipments from the mainframe system to Aspen Retail. This applies only to inventory managed ac... |
Problem Statement: Getting HTTP Error 404.17 - Not Found The requested content appears to be script and will not be served by the static file handler. when trying to connect to the Aspen Local Security Server, http:///AspenTech/AFW/Security/pfwauthz.aspx
The 404.17 error indicates that dynamic content in Windows Inte... | Solution: Check the following IIs configurations on the Security server to resolve the problem:
* Check there are no restrictions under ISAPI and CGI restrictions in the IIs section for the computer,
 Go to IIs Manager => Computer Name (System Name)
 Go to ISAPI and CGI restrictions
 Allow any Not Allowed restr... |
Problem Statement: Why is the truckstop id written to the TCIF_Export_Orders table instead of the loading terminal id? | Solution: A load is put on the truck (truck is based on truck stop)manually, it is possible that the loading terminal is not open yet. In this case the terminal ID of the truck stop is written into the export orders table
Keywords:
References: None |
Problem Statement: How do I solve the Error 102 in Aspen Shell & Tube Mechanical?. | Solution: A cone on the channel side needs a nozzle for the small diameter of the cone to be placed either on position 1 angle 360 deg and/or position 9 angle 360 deg. This nozzle diameter then becomes the small diameter of the cone.
To specify this in EDR Mechanical, the user should go to Input | Exchanger Geometry | ... |
Problem Statement: The Total cost?
[Reg Wage + O/T Wage + Op Costs]
How is operating cost calculated? [It uses the Edit Cost Type form's entries. From my calc's, it uses the volume * Cost/Vol from volchart and Distance * Cost / Distance and also the minimums for time and distance, if entered
Since the minimum charge va... | Solution: In this report, all carriers are proprietary and each made 2 deliveries. Aspen Retail assumes that the proprietary trucks will charge you for 12 hours of labor, regardless if they worked fewer hours. This would explain why all the operating costs were the same, despite the different hours worked each shift. A... |
Problem Statement: Script used for clean up interface tables in Oracle
Script used for clean up interface tables in MS SQL | Solution: For cleaning up Oracle, please down load the attachment ClearInterfaceTableProcedure.sql, which is a script that will create a procedure in Oracle that will clear the Interface tables. By default the procedure will delete the data that are 30 days old.
For cleaning up MS SQL, please download the attachment Cl... |
Problem Statement: What does the INI Setting DisplayMovedOrders do? | Solution: The DisplayMovedOrders ini setting was added that allows you to specify
whether or not to display (in RSO) the dispatched orders for a station that
was moved out of the selected group and for the selected shift.
Keywords: RSO
References: None |
Problem Statement: AFW Security Manager content suddenly becomes empty. All previously configured Applications and Roles have disappeared.
While observing this behavior, all related InfoPlus 21 applications run normally without any security access issues. | Solution: Reset the IIS application.
From a command prompt type: iisreset and press Enter
Once completed all Applications and Role settings in AFW Security Manager should display correctly.
Keywords: AFW Security manager
empty
disappear
Vanish
References: None |
Problem Statement: What would cause account to show FORECASTED in the status report in the morning after DONE FOR THE DAY has run?
1. We need to verify that done for the day actually ran at night. This can be done by looking at the TCIF_APPSTATUS table and seeing what time DONE FOR THE DAY last ran.
2. In... | Solution: TheSolution is to make sure that Done For The Day service has successfully run.
Keywords: Done for the Day
References: None |
Problem Statement: Is there way to capture the overflow orders in the optimizer? | Solution: The Overflow Orders Report is a list of the overflow shipments grouped by terminal and provides the reason each order is in the overflow list. Knowing why each order is in overflow reduces the amount of time needed to research why the optimizer put the load in overflow.
Keywords: Reports
Overflow Orders
Optim... |
Problem Statement: On the Replenishment Planner's Order forms, there is a field at the bottom called Private Notes. What is this used for and where is it stored? | Solution: The private notes field allows the user to place a comment in this field. The comment will only be displayed when viewing that particular order. This note will not be displayed on any reports or on the dispatch tender.
The private note data is stored in Orders2 table in the PCOMMENTS field.
Keywords: Private ... |
Problem Statement: While using Aspen Retail v.7.04, in some cases the total shift hours for some trucks (which in general must be 11.50 hours) are different (eg. 2.02 hours). When we double click the truck the weekly set-up for the truck is correct. Note, that in both cases, the trucks are of Type 2, fix. Whatever we d... | Solution: This can happen when the pre-time setting inside the truck has been set to 999 for whatever reasons. The problem can be removed by simply going into the truck screen and remove these numbers. The way the system treats pre and post time is that it will subtract it from the entire drive time the truck is set up... |
Problem Statement: When opening an existing case, the program shows a message showing problems with the calculations on the yield stresses for bolts as the message shown below:
Also, when running a design with body flanges, the yield stresses are not reported on the bolts. And they don't show up on the database eithe... | Solution: Unlike the previous databases, the ASME 2011 database is the only material database that includes the bolt information. However this database is not selected as the default database for the program.
In order to have the bolt information available and let the software calculate the bolt yield strengths, the AS... |
Problem Statement: Every truck has got 5 free restriction fields that can be used afterwards to restrict stations and trucks. However, sometimes, the system was not respecting the trucks restrictions when a user manually places a load on a truck using the automatic fit function. For example, a station is restricted fro... | Solution: Fixed in Release 7.04.00.04 (Service Pack)
Keywords: Optimizer
Restriction
Truck Type
References: None |
Problem Statement: On the 7.4 manual, pg 57, the descriptions for the Diesel Compartment Group and the Full Diesel Group appear the same. The Full Diesel groups last line even refers to the Full Diesel Group? Can you please give a better description of both these functions, and all describe what 1-3 and 4-4 means if th... | Solution: See the attached document for detailed explanation
Keywords:
References: None |
Problem Statement: How can I specify the exact nozzle locations in Aspen Shell & Tube Mechanical? | Solution: The exact nozzle locations can be specified at the Input->Exchanger Geometry->Nozzles-Details-Ext.Loads> Penetr/Proj/Distances Tab.
This sheet can be used to specify the nozzle projection, elevation, and distances details as well.
For instance, if you would like to define the distance from nozzle center lin... |
Problem Statement: How can I call up a list (either print or printscreen) of all the outlets that are on credit hold . Reason for this is that the dispatcher can check before starting the optimizer which customers are on credit hold and check with the people responsable if one or more of these customer on credit hold m... | Solution: Inside the folder that contains the Aspen Retail Applications is an application called Credrep. This utility gives you the option of controling your Credit Hold accounts. You can release orders from this application and you can put sites on hold and take sites off hold.
If you go to the file menu, select prin... |
Problem Statement: The must go orders (red) are being sent to the overflow, while the can go yellow orders are being dispatched by the optimizer, WHY? | Solution: There are many scenarios under where a Can-Go (yellow) order would go out before a must go(Red). When this occurs, it is usually because there is a problem with the must go load. The red load has some constraint that can't be met, and so the truck is put into the overflow area. The optimizer, which is focused... |
Problem Statement: What tables are used for Sales and Inventory input? | Solution: --------
The basic flow of Sales and Inventory Information is:
Unreconciled sales and inventory data ==> CURINFO
Unreconciled sales only data ==> NEWINFO
Unreconciled inventory only data ==> NEWINFO
Unreconciled 2nd inventory data ==> UPINFO
Reconciled data ==> YESTI... |
Problem Statement: When using Retail 7.5, the DSN path and ODBC name are not being displayed in the login screen | Solution: There are two possible causes to this problem.
First check to make sure that the data source name and the net login path are correct in the Customize.ini setting. Please see example below. If these setting are correctly filled in, please see step 2.
[RetailTCIF]
dataBase=ORACLE
DataSourceName=at8i
netLoginPat... |
Problem Statement: Can Aspen Framework Security and Aspen Local Security be installed on the same server? | Solution: Aspen Local Security and Aspen Framework Security cannot coexist on the same system.
For example, if you already have a system with Aspen Local Security configured, you cannot install Framework Security on the same system.
In order to install Aspen Framework Security, the Aspen Local Security Component need... |
Problem Statement: Why does Aspen Shell and Tube Mechanical give both calculation results for Integral and Loose Flange in Body Flange code calculation? | Solution: This is probably because users select to use Optional type flange as code type.
From ASME Section VIII-1, Optional Type Flanges have be defined as below.
Optional Type Flanges. This type covers designs where the attachment of the flange to the nozzle neck, vessel, or pipe wall is such that the assembl... |
Problem Statement: The ATReplicateSheet(VarParm, MDBFileName) is used to create multiple copies of the worksheet it is located in. It supports two methods of determining how many copies of the worksheet to create.
The first method involves passing an SQL query string as a parameter. The function will execute the SQL qu... | Solution: document shows how to use the SQL query string as a parameter, along with the Excel worksheet level defined name. It is used when you need to filter the data by some criteria, instead of specifying a fixed array of data. For comparison purposes, the array string method is also shown.
Usually this function is ... |
Problem Statement: Script to be used for creating new uses in MS SQL | Solution: Please download the attached script (create_MSSQL_user.sql) for creating a new user in MS SQL. You need to login as SA account or equivalent and pointing to the database where the user will be created in. You will need to edit the username and database name to suit your needs.
Keywords: Script
MS SQL
New User... |
Problem Statement: How to use the Holiday Storm Planner for next year and subsequent years? | Solution: The holiday storm planner allows you to specify a reference period, but now it has a new notes feature. Go to the Utilities pull-down menu and click on Holiday Storm Utility. You would click on the NOTES button to create a new note or the List All Holiday Notes to review and modify existing notes.
Keywords: H... |
Problem Statement: | Solution:
Keywords:
References: None |
Problem Statement: The Aspen Framework (AFW) Security Client Tool is used to monitor and administer the AFW Security Client Service. The polling cycle frequency and time threshold to wait before reissuing a Security Server request are both specified on the main dialog screen. The Advanced Screen can be used to show how... | Solution: If you run the Test Security Functions tool, choosing the ?Out of Process? button, then it uses the logon account of the AFW Security Client service. If you pick the ?In Process? radio button, then it will test based on the logged on user.
SeeSolution 110390 for more details about this configuration option.
K... |
Problem Statement: Is there a way to keep the dispatchers from entering manual orders for all customers associated with one terminal? Often times, when running parallel between Aspen Retail and the customer's legacy system, dispatchers will enter orders into Aspen Retail before it is live (the legacy system is still li... | Solution: Two possibleSolutions:
Modify the stations table and set the OrdersAhead to 0 for each customer associated with the particular terminal. When the terminal goes live, modify the table so that OrdersAhead equals some acceptable default value, such as 5.
OR
Add a prefix number in front of each customer number - ... |
Problem Statement: In the customer and terminal setup screens the user has the possibility to enter a phone and/or fax number. The number is spit up in prefix and actual number. In some European countries the prefix is longer than 3 digits. | Solution: Wordaround is simple. Put everything in the second field.
Keywords: Terminal Setup
Prefix field
References: None |
Problem Statement: How do I know if I'm using AtWebSSO? | Solution: Web-Based Single Sign On (AtWebSSO) is installed automatically with Aspen Local Security, or as one of the Aspen Framework components.
AtWebSSO may be necessary for some of the Aspen Role-Based Visualization Portal Content Packs to work.
There are two tools that you can use to know if you are using AtWebS... |
Problem Statement: I can not add a station to a cluster. I receive a dialog box stating the station already belongs to one, but I know that it doesn't. | Solution: When deleting a Cluster it is important to do it in sequence. Remove the Sites from the Cluster then delete the cluster.
When a site is added to a cluster it marks the stations table (column name SPLITLOAD) with the cluster number. If the Cluster is removed from the tps_clusters table without removing the sit... |
Problem Statement: Why is the system forecasting large amounts of side products that the station is not going to sell? | Solution: Aspen Retail is an inventory management system that stresses both proportional loads and lowest cost dispatch. In some rare cases stations that sell historically low volume on side products can slowly become out of balance on these side products. This occurs because the system will always choose a less propor... |
Problem Statement: It is sometimes necessary to use XML to modify existing batch data. Below are brief examples illustrating how to use XML to modify existing batch data. | Solution: NOTE: The examples in this KB article are for sending data to the data source object. If you are using the web service, please remember that it is sending the xml to the data sources object, which would require the code samples below to be modified to include the data source name.
1. Specifying the batch... |
Problem Statement: How do I correct the errors when using the Aspen Timezone Information Service in ADSA?
Failed call to Connect To Source:<SourceName>: Check to make sure AtTimezoneSvc_ps.dll is registered
Failed call to send: http://<ServerName>/Web21/ProcessData/AtProcessDataREST.dll/TimeInfo/Short ComError:Access i... | Solution: The way you configure the Aspen Timezone Information Service in ADSA depends on the version of Aspen InfoPlus.21 you are using and whether or not you are using the 64-bit version of Aspen InfoPlus.21.
InfoPlus.21 32-bits
Pre-V8.0: The DCOM option requires the Aspen Timezone Information Service be installed.
... |
Problem Statement: When I run a simulation in v8.8.2, the code calculations have the same format as in previous versions. How can I see the calculations in the new format? | Solution: The new report format is currently not the default. To turn it on, go to File | Options | Execution and check the Use Rich Text display for code calculations box as shown below:
Keywords: code calculations, rich text format, output, equations
References: None |
Problem Statement: How to specify a Pneumatic pressure test for shell and tube heat exchanger? | Solution: Aspen Shell & Tube Mechanical program allows the designer to specify a Pneumatic pressure test instead of a Hydro static test. Calculations for the required Pneumatic test pressure will be done in accordance with ASME UG-100.
To specify a Pneumatic pressure test in Aspen Shell & Tube Mechanical, click on Prog... |
Problem Statement: How can someone specify the maximum stresses on the bolt, flanges and gasket? | Solution: You can enter an allowable material strength (stress) that is different from that obtained from the built in material database. This option is available under Input | Exchanger Geometry | Body Flanges | Nubbin/Racess/Gasket.
The screenshot below shows the option for modifying the allowable stresses for the ... |
Problem Statement: Aspen Data Source Architecture (ADSA) configuration includes the ability to set Permissions and Enable Security on Public Data Sources using the Permission and Advanced buttons respectively. Note, this is standard Windows user and group security - not Aspen Local Security Roles.
ADSA also has the a... | Solution: ADSA permissions associated with each Public Data Source are stored in the registry under:-
HKEY_LOCAL_MACHINE\Software\(Wow6432Node)\AspenTech\ADSA\DataSources - Where (Wow6432Node) only exists on 64-Bit machines such as Microsoft Windows 7 or Microsoft Windows 2008 server.
Therefore ADSA Permissions can be... |
Problem Statement: You receive the error message unable to load registry or load public list upon running ADSA Client Config Tool and clicking on Public Data Source button. This happens while running on the ADSA Server itself: | Solution: Make sure the DCOM settings are properly set on the server.
1- Run the DCOMCNFG command and locate the Aspen Data Source Directory icon under DCOM Config. Right click on it and select Properties:
2- Select the Security tab. Check the Customize button for Launch and Activation Permissions and cli... |
Problem Statement: Can I get a clear definition of what DaySupplyThreshold setting does? Am I correct in assuming this will look at the average sales on a certain product and then calculate towards whatever the INI setting is at. For example, if a product sells 200 gallons a day and we have the setting at 25, it would ... | Solution: This setting lets the user specify the maxium number of days supply the software is allowed to deliver to a customer. The software calculates the days supply threshold after the delivery by subtracting the largest day supply by product from the smallest day supply by product and compares it to the DaySupplyTh... |
Problem Statement: Does the Forc Only option in the exception processing screen ever write back to either the psoftg ini settings or the psoft ini settings so it would always appear checked on? | Solution: The Forc Only is not stored in any .ini file.
Keywords: Forc Only
References: None |
Problem Statement: The Aspen DA for IP.21 Service contains a field called Code Page:
What is this field, and what may be entered into the field? | Solution: The Code Page option allows clients to read/write strings into Aspen InfoPlus.21 using the Aspen InfoPlus.21 Administrator on a foreign language Operating System.
For example, if you have installed Aspen InfoPlus.21 on a Chinese Operating System and use the Aspen InfoPlus.21 Administrator, you can put in a d... |
Problem Statement: How to prevent forecasts to a customer product tank that is leaking? | Solution: If a tank is going down how can I stop the site from forecasting loads to be sure there won't be any deliveries for this site for a particular product?
The options are:
Holiday storm planner- knock the sales down to zero or near zero. The problem with this is that those zero or near zero sales are stored in t... |
Problem Statement: The OpenBatch Interface error log files can sometimes grow very large very quickly. | Solution: To avoid logging large amounts of data to the OpenBatch Interface log files, edit the OpenBatchBCI.def file and change the debug_messages setting to OFF.
Keywords: debug_messages
OpenBatchBCI.def
References: None |
Problem Statement: When setting up a custom command in the BCU. The argument time of trigger format string is not documented. | Solution: The format is a C-language strftime-style format string.
The most common format string is %d-%b-%y %H:%M:%S,
which produces a string of the form 20-Apr-00 00:00:00.
Keywords: BCU, custom command, format string, arguments.
References: None |
Problem Statement: The VB Application for creating the Demo Batch area is not localized and will not accept Kanji | Solution: Aspentech ships the source code for the VB Application which creates the Demo area with Batch.21. After installation it can be found in this directory (if your install drive is C):
c:\Program Files\Aspentech\Batch.21\Demo\atcBatchArea
The source files are included so that a programmer can adapt the code in or... |
Problem Statement: How to delete unwanted batches, unused characteristics, sub-batch levels etc., from the Batch.21 database. | Solution: Any Batch data associated with deletions will have to first, be Archived and Purged before anything can be deleted.
The actual recommended steps would be :-
.Stop, Disable and Delete all relevant units from the scheduling table
.Delete any references to the unwanted characteristics/sub-batches from the unit s... |
Problem Statement: Error: Invalid startup file... when running a saved query in the Batch Query Tool.
The above-mentioned error message is usually received when clicking on the saved query in the recent files list (under the File menu item) when the query was saved in a directory which was NOT currently visible in the ... | Solution: TheSolution to this problem is to change the default root directory for the BQT to the directory where the query was saved, which will then clear the recent files list and the problem will no longer manifest itself, or delete and recreate the query and save it in the default BQT directory, which is
\Program F... |
Problem Statement: At first glance, it seems necessary to grant System rights to a user account before SQLplus scripts that run under that account can successfully access Batch.21 COM objects. | Solution: It is possible to configure access to COM objects without granting the System privilege to the user. In fact, the System Command permission is only needed to execute the CreateObject call. The New call also can create objects but only requires the security access specified in the type library reference. So, t... |
Problem Statement: When client applications are separated from the InfoPlus.21 server by a firewall, the Aspen Production Record Manager (APRM) client applications may not work. | Solution: It is possible, using the steps inSolution 104056-2, to configure the server tasks in InfoPlus.21 to only use specific ports. There is even a TSK_BATCH21_SERVER in Version 5 and later, to which thisSolution applies.
However, even with the port address locked, and those same ports available through the firewal... |
Problem Statement: Unit scheduling stops when IP.21 is stopped and does not resume when IP.21 is restarted. | Solution: Look for TSK_BCU_START in the IP.21 Manager's Defined Tasks list.
If it is present, ensure that Skip during startup is not selected.
If it is not in the list of defined tasks, create a new task with the following conditions: 1) Task name: TSK_BCU_START 2) Subsystem: Batch21 3) Executable: %b21%\bcustart.exe 4... |
Problem Statement: IP_INPUT_TIME??IP_INPUT_QUALITY???AIP_INPUT_VALUE???C???I????Zz?E?S???[?g?IInfoPlus.21???c?AAspen CIM-IO for SETCIM/InfoPlus-X/InfoPlus.21??Zg?p???A?C?Y?????u?@?B | Solution: IP_INPUT_VALUE, IP_INPUT_TIME, IP_INPUT_QUALITY ?I?????\`?`I?I???E?U`????e?A???U???B
GET???R?[?h?I?????E???I?????E?Y?e???e???A?S???[?g?IInfoPlus.21?IIP_INPUT_TIME??IP_INPUT_QUALITY?????[?J???IInfoPlus.21?I?????t?B?[???h?E?`?
IO_TAGNAME IO_VALUE_RECORD&FLD
REMOTE_TAGNAME I... |
Problem Statement: How can I generate the steady state detection file called 'ssd status.txt'? | Solution: In control panel go to Option tab and select the check box for SSD Print and make sure steady state program is running. After doing this within a minute or two you should be able to see the ssdstatus.txt file.
Keywords: None
References: None |
Problem Statement: There are times when PIMS is closed unexpectedly, freezes or crashes and Excel sessions can be left open in memory. This can cause problems when subsequently trying to open Excel files from the PIMS model tree. It is best in such cases to close all Excel sessions to clear the memory. | Solution: The attached file is a .bat file will close all Excel sessions open in memory. This allows the PIMS user an easy way to clean up Excel sessions that may be lingering from a PIMS freeze up.
Keep in mind that ALL Excel sessions will be closed whether they were initiated by PIMS or not. So if any open Excel file... |
Problem Statement: When the Batch.21 Web Reporting page is opened, the page is blank. All that is shown is an empty page with the words done at the bottom left hand corner of the page. | Solution: Sometimes, aspx web pages will not display correctly when IIS (or another web server) is installed after the .NET Framework. Since the Batch Web tools are .aspx web pages, they will appear blank if IIS was reinstalled after the Microsoft .NET components.
In this case, theSolution is to re-register ASP.NET usi... |
Problem Statement: A tag is that incrementing at a near constant rate until it is reset at around 1000. How can you create a trigger to start a batch when the tag value goes above 50?
A problem occurs when the data compression and near constant rate results in IP.21 only recording the first and last points (0 and 1000)... | Solution: During the time while the data is flowing in, the IP_INPUT_VALUE field of the IP.21 tag will see the values that come in every 5 minutes.
If the BCU is running DURING this period, it will be able to see these data points (see [*] below), and will trigger at the first time point at which the value actually exc... |
Problem Statement: When configuring Batch.21 in the ADSA utility, you now have the option to use two different connection methods to the relational database: OLE DB and ODBC Data Source.
What is the difference between OLE DB vs ODBC Data Source?
When would you use them?
Does this mean that each Batch.21 user would need... | Solution: In version 5.0, the method Batch.21 uses to connect to the relational database was enhanced. A Server Connection String method was added in addition to ODBC to allow customers more flexibility. The main concern was security. A secure connection via ODBC requires that a username and password be embedded in the... |
Problem Statement: The following error is returned when inserting a tagname from the Aspen Batch.21 administrator or attempting to create a new batch:
B21BSC-50002 Relational Database error.
-2146825023: batch21_sp_insert_user | Solution: Check if the ADSA | Public Data sources | Data source in question | Aspen Batch.21 Service | Setup | Provider= is pointing to the appropiate OLE DB Provider
In cases where the Oracle driver is used, make sure (for v5.0.1 and higher systems), to use at least Oracle client 8.1.7.3. Prior versions of the 8.1.7 ... |
Problem Statement: In the Validation.lst report, section Miscellaneous will report the model input tables designated in table PRNTABS. The purpose of this report is to see the data as Aspen PIMS sees it, which helps to track errors in the input tables (e.g. hidden columns that designate the end of the table, broken lin... | Solution: 126033.
Solution
To report table Assay information, there are two options:
1. Report only the assays used in each Crude Unit
2. Report each complete Assay Table
For the first option, use the table name ZASSXYZ, where XYZ is the name of the logical crude unit, e.g. ZASSCD1 for crude unit CD1.
For... |
Problem Statement: Getting error Get failed to verify error 80010105 when trying to verify a unit in the BCU Administrator. | Solution: The most likely scenario leading to the above-mentioned error is when you change names of several phases and characteristics in the Batch Administrator for a unit running in the BCU and then miss one or more of them when updating that unit's script in the BCU Administrator with the names of the new phases and... |
Problem Statement: How to read IP_INPUT_TIME and IP_INPUT_QUALITY in addition to IP_INPUT_VALUE of remote tag, when using Aspen CIM-IO for SetCim/InfoPlus-X/InfoPlus.21? | Solution: IP_INPUT_VALUE, IP_INPUT_TIME and IP_INPUT_QUALITY are stored in the same structure.
An occurrence in the Get Record configured like this reads the IP_INPUT_TIME and IP_INPUT_QUALITY fields of the remote tag and stores them into the same field of the local tag:
IO_TAGNAME IO_VALUE_RECORD&FLD
REMOTE_TAGNAME IP... |
Problem Statement: In the base model you set up a structure in table ROWS where you access existing model variables (e.g. SCD1ARL - the crude ARL consumption in crude unit SCD1, or BRFTURG - the RFT component going to blend URG), for example, to limit the total amount.
What happens if you disable the structure that gen... | Solution: If you disable the corresponding variables in table CASE (for example, by disabling the purchase of this crude), the structure in table ROWS will not be affected (it will not be disabled). The variable SCD1ARL variable will now be treated as a user created variable, and as it is not restricted by other equati... |
Problem Statement: When a characteristic that contains a single quote is created with a custom VB application, it is entered into the database as two single quotes. (e.g. Cuve d'alimentation becomes Cuve d''alimentation) | Solution: A fix is expected in v7.0.1.
Until then, enter the characteristic manually in the Batch.21 Administrator or edit the erroneous entries. If regional settings allow, another option is to use ´ (acute - ascii 180), ? (ascii 146) in place of ' (quote - ascii 39).
Keywords:
References: None |
Problem Statement: When using the Batch Application Interface to insert batch data into 21CFR11 compliant systems, every characteristic created will cause a creation event message to be added to Alarm and Event. This is problematic, because it fills up the Alarm and Event database with messages that are not necessary. ... | Solution: There are two steps to bypassing creation event messages.
Have the user account running the application granted the Batch.21 Administer permission in AFW or Local Security
Set the API BatchDatasource source property to atSourceCustomApplication programmatically in your application.
The first step is accomplis... |
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