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Problem Statement: Differential design pressure selection in the User Interface (UI) does not correspond to the engine parameters. Currently, the engine interprets a ''yes'' any value other than zero selected at the UI pull-down menu. A selection of zero is to leave a blank or the word ''program'' in the input cell for... | Solution: Leave as ''0'' or ''program'' in the UI for NO differential pressure design in the calculation engine. Leave as ''No'' or ''Yes'' in the UI for YES differential pressure design in the calculation engine..
Keywords: Differential pressure design
References: None |
Problem Statement: Optimizer uses Outlook to send truck tender reports. Is there anyway that the emailing function of the Optimizer can be used by other email programs such as Lotus Notes? | Solution: You can e-mail dispatches (Group Tenders) through Lotus Notes just like MS Outlook. To do this, go to:
Start
HMSE User Tools
Change Default Mail Program
Set your Default Mail Program to Lotus Notes
Keywords: Truck tender reports
Lotus notes
Outlook
References: None |
Problem Statement: How to handle an Invalid Cursor State ODBC error. | Solution: In some of the Aspen Retail functions, it is possible to obtain the ODBC invalid cursor state error when doing I/O with Oracle.
The Microsoft ODBC support website advises users to update the ODBC driver. It was a known problem in the Microsoft ODBC drivers for Oracle version 2.0, versions Build 2.73.7269, Bui... |
Problem Statement: After the Aspen InfoPlus.21 install, when the AFW Security - Configure Data Source screen appears, MS ACCESS radio button is grayed out. | Solution: The problem occurs if SQL or Oracle RDB was previously selected in the Data Source Configuration Tool, or the registry keys for a previously installed Aspen Framework version remain.
In order to enable MS ACCESS radio button, the PROVIDER, DATABASE and DATASOURCE string values in the AFW Registry folder shoul... |
Problem Statement: When the Optimizer places loads on trucks it may put 6 loads on one driver and 3 on another. What can I do to balance the work? | Solution: The optimizer algorithm is based totally on cost minimization not the loads per truck. Understanding how the optimizer works can result in strategies that better balance the work load.
During the optimization, cost minization is the primary objective, and utilization of trucks is related dependent variable. B... |
Problem Statement: Previous day's date displays on an inventory record when performing Exception Processing with Hold Forc turned on and both is displayed in the Data Mode box. In addition new data is posted on the SIIMP table but not yet picked up by NT Services/. | Solution: The key with this scenario is the NT services. Since the new data had not yet been process indicated by the N_info_Flg being T in the SIIMP table, that's why the inventory date still displays in the Data Quality Manager as the previous date. Reviewing the previous day's record, both Sales and Inventory were r... |
Problem Statement: This Knowledge Base article answers the following question: What parameters need to be set to define the location of the security server for Aspen InfoPlus.21 database? | Solution: Only one parameter needs to be set to define the location of the security server for Aspen InfoPlus.21.
This parameter, URL, is changed using the AFW Tools utility located in the <drive>:\Program Files\AspenTech\BPE folder (or found at Start | Programs | AspenTech | AFW Tools). The URL defines the location of... |
Problem Statement: Can truck schedules be uploaded into Aspen Fleet Optimizer? | Solution: The Truck NT Service processes transport schedule information. The transport schedule information can come from an external process and feed into the Fleet Optimizer tables from the TCIF_TRUCK_SCHEDULE table. As the Truck Schedule Update Service runs, it selects records from TCIF_TRUCK_SCHEDULE and updates t... |
Problem Statement: Two new options were introduced in AMS 5 to improve the performance of products using ALS or AFW security for some configurations. These options can also be used to improve user access to AspenTech data sources such as InfoPlus.21 when the ALS or AFW Security Server is not available. | Solution: The Security Server in both ALS and AFW grant privileges to users according to the business process roles to which they belong. Administrators often prefer assigning users to roles within AFW Security Manager based on Win2k Active Directory or Windows NT4 Domain Groups. As a consequence, the security componen... |
Problem Statement: | Solution:
Keywords: Creation Date: 21-Aug-2002 08:20AM
Applicable Version(s):
7.4
References: None |
Problem Statement: How do the retain and runout buffers for a station affect the delivery window? | Solution: Retain and Runout Buffers are time values set up for a customer (station) in Aspen Retail to guard against having too much product still in a station's inventory to accept a delivery (causing the shipment to be retained by the transport) or to prevent a station from running out of product before a delivery is... |
Problem Statement: In 7.03.01.00, there is a new warning in the replenishment planner that says orders might not fit the tank of order entry customers. How can this warning be switched off. The warning appears when creating an order and changing an order. | Solution: This warning is explained in the 7.03.01.00 Release notes. It is not controlled by an ini setting. So there is not a way to switch it off. A workaround would be to make the tank sizes at the locations larger.
Keywords:
References: None |
Problem Statement: If buffers are cut in half, is it true that fractions of an hour will be discarded? For example if the runout was 5 hrs and the retain was 2 hrs and the system cuts them in half, we assume the retain buffer will be one hour, but what happens to the runout buffer? Is it 2 1/2 or 2 hrs? | Solution: The buffer reduction calculations are carried out internally in full precision (days, hours, minutes, seconds). For example, the buffers would follow this sequence (runout buffer/retain buffer).
5h/2h (Original)
2h30m/1h (First Cut)
1h15m/30m (Second Cut)
37m30s/15m (Third Cut)
Keywords:
References: None |
Problem Statement: How should the PSOFT.ini and PSOFTG.ini files be setup to handle the new dual login process for version 7.3.1? | Solution: In version 7.3.1 and later, the new login dialogue box requires a separate login for the TPS and TCIF tables. The database connection is now handled in the PSOFTG.ini file instead of the PSOFT.ini file.
To make the database login connections to both sets of tables, modify the PsoftG.INI file with the followin... |
Problem Statement: The default AFWDB database file that holds the security information for accessing InfoPlus.21 and layered products, is in MS Access 97 format which is not very secure. Some customers may want to take advantage of Microsoft Access 2000 or 2003 (MS Office 2000 or 2003) improved security features, so th... | Solution: The answer is: Yes, they can. However, the file has to be first converted for use in Access 2000 before a password can be set. This conversion is safe and it will not affect the Local Security Server.
Below are the steps to follow:
1. First backup the database file (AFWDB) to a safe location. Then open ... |
Problem Statement: How does the Replace Trend Information utility work and what is its purpose? | Solution: The primary purpose of the Replace Trend Information utility is to allow users to remove unusual sales data from a station's or multiple stations' trend information. If for example, a snow storm slowed traffic to the station up on Tuesday, the station should not have future sales forecast based on Tuesday's s... |
Problem Statement: Replenishment Planner is used to place an order for a customer and the icon that allows me to place new orders is grayed out instead of being yellow. | Solution: When a site is in process for instance their customer group is open in the optimizer, orders that are placed or modified for the site either through the IVR or the Replenishment Planner will automatically be placed in the TCIF_MANORD table. The user will only be able to view the order by selecting view manual... |
Problem Statement: What does the Aspen Fleet Optimizer FITMATCH setting control? | Solution: If this is set to 1 then order entry loads have to fit trucks exactly to be scheduled. If this is set to 0, then order entry loads will be fit onto trucks and highlighted in red if they don't fit.
Keywords: None
References: None |
Problem Statement: How Do I generate matrix using MapPoint? | Solution: Using Microsoft MapPoint, Aspen Retail can automatically calculate the trip times and distances between terminals and stations using the Matrix Generator tool if the longitude and latitude or addresses are known for a station.
Matrix generation allows you to automatically populate the trip times and distances... |
Problem Statement: Why are Numrestric and the Restwin not the same? In the station table under Numrestric, you see one number of restrictions and in the restwin table you have a different number of restrictions. | Solution: In Station table the Numrestric does not need to be the same as the Restwin. The Restwin is the time restrictions that you have for sites. For example, do not deliver between 2pm and 7pm.
Keywords: Restrictions
References: None |
Problem Statement: Why does my report show 1 gallon for station forecasts with no data? | Solution: This is by design. The system is designed to display 1 gallon in reports to flag that there is no data.
Keywords: Forecast report
References: None |
Problem Statement: What is the purpose of the new truck stop field that was added to the Terminal Setup form? | Solution: This check box enables the new enhanced parking lot logic, new to version 7.3.1. The field allows the optimizer to account for 'dead-head' time. This is the time required for a truck to get from a parking lot (where the truck might be parked overnight) to the terminal.
There are terminals where the trucks are... |
Problem Statement: How can I update the default .ini settings in Aspen Fleet Optimizer? | Solution: After installing a new copy of Fleet Optimizer at a site the first step should be to update the All Users account with the correct set of standard parameter values for the site. The recommended procedure for performing this update is as follows:
Log into a new Fleet Optimizer account. The configuration settin... |
Problem Statement: How does marking a truck guarantee affect the cost calculation in Aspen Fleet Optimizer? | Solution: If Guarantee is selected for a transport, Fleet Optimizer assumes that the labor cost for that transport equals the total number of hours available for that transport multiplied by the cost per hour or distance. Since the transport is marked as Guarantee, the labor cost always takes into account the total hou... |
Problem Statement: The Microsoft JET Database Engine error, Could not delete from specified table, may be issued after attemping to either import an application from an XML definition file, or add, change or delete Local Security data for installations using Microsoft Access.
This error may also be reported as an Opera... | Solution: Microsoft Access requires a journal file when performing delete or write transactions. In order for Microsoft Access to successfully create this journal, NTFS CHANGE privilege must be granted to the folder containing the afwdb.mdb database for the Anonymous User.
Before the security components issue a transac... |
Problem Statement: What is the advantage of the Forecast service in Aspen Fleet Optimizer? | Solution: The Forecast service automates the process of generating a replenishment plan for every inventory-managed customer. The service runs continually and forecasts orders for all inventory-managed customers that are ready to be forecasted. The Forecast service is most often used with the Sales Import service. Toge... |
Problem Statement: How many customers are considered for a split loads in Aspen Fleet Optimizer? | Solution: The SplitDepth setting is used to set the limit for the number of possible split candidates that the system will consider when it tries to create a split shipment. The system will consider up to N other customers when trying to create a split shipment. For example, if the system has an order for customer A an... |
Problem Statement: What is the pre-trip time in Aspen Fleet Optimizer? | Solution: The period of time, in hours, at the beginning of a driving shift when a transport is being billed but not driven. The Pre-Trip is used to identify inspection periods or preparation time prior to the beginning of the driving shift. This time will be included in the total cost of the truck.
Keywords: None
Refe... |
Problem Statement: When is an Order actually exported to the EXPORD table? | Solution: The order is exported from the optimizer session once it has been assigned to a truck, the shift(s) optimized, and then the export option chosen at the end of the optimizer session. This is true even if the order is for a future date.
Keywords:
References: None |
Problem Statement: What can help reduce overflow orders in Aspen Fleet Optimizer? | Solution: Additional post-optimization processing steps have been added to RSO to reduce the occurrence of must-go (and optionally can-go) orders in the overflow list. When enabled, selected orders in overflow will be tested against transports in either the current terminal or the entire group and placed on the transpo... |
Problem Statement: Can 2 users process the same terminal simultaneoulsy in the Data Quality Manager? | Solution: Yes, with caution.
Very often a terminal is so large that two dispatchers are needed to process the data quality manager exception processing in a timely manner. However, this can be a problem if the dispatchers ever try to work on the same customer at the same time.
One workaround is to break the terminal's ... |
Problem Statement: Why do we have 2 records per day regardless that we are using inventory only. My dispatchers would like to see just one per day. Is there any setting flag to use? | Solution: This is done by design. This log records every transaction that happens to data. It will be normal to see at least two transactions. The first transaction tells us how the data was recieved. (POS, ECHAIN, IVR, MANUAL UPDATE,etc.) The second transaction is how the data was processed. (DQM (exception processing... |
Problem Statement: This knowledge base article explains why the AFW Security Manager may not display newly configured roles or applications after the AFW Security Manager has been closed then re-opened. | Solution: Within Internet Information Services (IIS) check the configuration of the AFW and Security virtual directories. The AFW virtual directory should use Anonymous Authentication for virtual directory security. Make sure this Internet user account (IUSR_machinename) or whatever account is configured as the anonymo... |
Problem Statement: How do customer service levels impact Aspen Fleet Optimizer? | Solution: Service Levels impact the optimization of split loads as well as single customer deliveries. When creating split loads, Resource Scheduling Optimization (RSO) prioritizes pending orders by runout point, then by Service Level, to calculate an average prioritization level before assigning any of the orders to a... |
Problem Statement: Knowledge Base item #103936 describes how to register the PfwXml.dll file to fix the following error message after the Aspen Security Manager is started:
<font face=Arial size=2> error ''80040e4d'' </font>
<p>
<font face=Arial size=2> /AspenTech/AFW/Security... | Solution: To eliminate the error messages, you must upgrade to Microsoft Internet Explorer v5.0 in addition to registering the dll file.
Keywords:
References: None |
Problem Statement: In the TSO (Transportation Scheduling Optimizer) shifts were being marked dispatched and saved by the users. Later the user would re-load the dispatched shift to make correction or changes to shift. The TSO was labeling the shift as optimized but not as dispatched. To the user it appeared as if the s... | Solution: The user had his psoft.ini settings for maxdispshifts set to zero. This caused the system to think the max shift forward that can be dispatched was zero. The system then automatically flagged the shifts as optimized instead of dispatched because the software thought zero or no shifts ahead could ever be marke... |
Problem Statement: On the Modify Tank form, there is a field called Safety Stock. What is its purpose and how is it used? | Solution: This is a feature in Release 7.4 and higher. The design of this along with the name maybe leading to some of the confusion on testing it and weather or not it is truly working correctly.
First, safety stock is not treated the same way as pump stop the system is still treating the safety stock as extra invento... |
Problem Statement: Large swings in Diesel sales trends viewed on customer setup report | Solution: The Trend spike percentage value greatly influences the estimate sales numbers used in demand planning. This value is a limit to control how much influence current day- to-day trends impact sales estimates. Lowering this value will allow a greater influence, raising this value will have an opposite effect.
To... |
Problem Statement: Is there a way to get the delivery manager to default to the same customer? | Solution: Yes. Go to the PSOFT.ini and look for [Userprefs]. Under the userprefs, make sure you have:
statlist=1
Keywords: Delivery Manager
References: None |
Problem Statement: I go into Customer setup and the Credit Hold Button is grayed out (read only). What do I need to do to correct this? | Solution: Inside of the Database table structure there is a table called TPS_SEKURITY (this table holds all the security functions for the applications and database) within in this table is a row called Credit Manager change the code from '0' (read only) to '1' (read and write) under the appropriate user preference .
K... |
Problem Statement: Why are loads being forecasted for quantities larger than my customer's tanks? | Solution: The reason that loads are getting forecasted bigger than the size of the tanks is because of the virtual truck set up. Here is an example,
TRUCK 1 Fill level 1 45000
TRUCK 1 Fill level 2 35000
TRUCK 1 Fill level 3 30000
CUSTOMER A TANK SIZE 1 12000
CUSTOMER A TANK SIZE 2 12000
When forecasting in this case ... |
Problem Statement: What is Allocation Hold and what 3rd party application is recommended for setting this? | Solution: Functionality inside of Aspen Retail makes it possible to place a customer on Allocation Hold by product. This is done by using a third party software package. The information is written to and stored in the TCIF_CPT table. If a customer is placed on allocation hold for a certain product, all other products w... |
Problem Statement: Parking logic does not seem to work. | Solution: Trip times between parking, depot and customers are in place. A very high cost was given to loads in the overflow. The trucks were dedicated or even proprietry.
If customers are linked to the main terminal. 80 % of the trucks are stationed in that main terminal. If there is too much work, one can use sub-carr... |
Problem Statement: This is related to European settings. When you are in the optimiser and open the Search screen (edit and search), you can find loads that belong to a particular customer. When you do this with a load that happens to be a split load and has been planned on a truck, an incorrect date format would be sh... | Solution: To be fixed
Keywords: Search
Date Format
References: None |
Problem Statement: Why are orders not being processed by the MANORD service? | Solution: If orders are not being correctly processed by the MANORD service the best thing to do is to compare a record written by the application to a record written by the interface placing orders into the table.
The best way to do this is the following:
1. Open a customer in customer setup.
2. Open replenish... |
Problem Statement: Will there be a delay from the time the order is placed through IVR until the time we actually can update the load in the replenishment planner. Can the process be modified to shorten the time delay between order placement and arrival of order into replenishment planner? | Solution: There will be a delay the system will pass the orders through the current IVR to our manual order table and then the orders will be brought in to the system by the manual order service. This delay will depend on how often the manual order service is setup to import orders. The service has a interval timer' on... |
Problem Statement: When double clicking on the AspenSelector.exe I get an error that reads. Component 'COMDLG32.OCX' or one of its dependencies not correctly registered: a file is missing or invalid. | Solution: If you are getting this error you will need to get a copy of the comdlg32.ocx and put this file into the system32 folder. Once you have done this you should be able to open the AspenSelector.exe
Keywords: AspenSelector
ALM
comdlg32.ocx
References: None |
Problem Statement: When configuring Aspen Local Security (ALS) for InfoPlus.21, is there a limitation on the number
of roles that can be created?
of users that can be added to roles?
of simultaneous users connected? | Solution: The answer to the first two questions is No, there are no limits.
The answer to the 3rd question needs some elaboration. Only 10 simultaneous users are allowed if ALS has been installed on NT Workstation with Personal Web Server (PWS). Even though there is only a 10 user limit, we haven''t noticed this to be ... |
Problem Statement: What is the tank certification feature, and how does it work? | Solution: The tank certification feature allows Aspen Retail to keep track of the tank certification expiration date. When the date has expired, orders will still be generated, however the optimizer will flag these orders as gray, problem orders.
To enable the tank certification feature, you must first modify the sect... |
Problem Statement: How to Find Multiple Orders? | Solution: The multiple order finder will find multiple loads from either manual order customers or for forecasted customers. The only thing that dispatchers need to remember is that this functionality will only work after the system has optimized the work. The system will not show duplicate loads on the same shift if t... |
Problem Statement: Scripts for creating new users in Oracle | Solution: The attached four scripts are used to create new users in Oracle for Retail (all versions of Retail and Oracle). You need to login with a user that has the dba privilege in order to run these scripts. You will need to edit the username to suit your needs. Please make sure you download the attached scripts. Th... |
Problem Statement: Background
Application security has been implemented for Process Explorer (meaning the Pe.xml file has been imported into Local Security.) So any users not granted specific application privileges will have them denied. For example, as shown here, the Supervisor role has been granted the right to use ... | Solution: Removing the Application from Local Security is all that needs to be done. At startup client applications check Local Security to see if their Security application has been imported. If it is not foundany security restrictions have been implemented. By simply removing the Application, security goes back to a ... |
Problem Statement: Attempting to Refresh Cache in AFW Security Client results in an Unhandled Exception:
Unhandled exception has occurred in your application. If you click Continue, the application will ignore this error and attempt to continue. If you click Quit, the application will close immediately.
Unspecified e... | Solution: 1. Open IIS Manager and navigate to Sites > Default Web Site > Aspentech > Left click on Afw
2. Select Basic Settings at the right hand side column and attempt a Test Settings command. It should display an error message such as There was an error while performing the operation - Invalid application path
3... |
Problem Statement: The optimizer was not correctly respecting the MATCH TRUCK option. The optimizer was matching the order to the truck when it should not - the system was changing the gallons on loads to match the truck even if the customers did not have the match truck option checked.
On the other hand, when the flag... | Solution: Fixed in 7.03.01.17 and 7.04
Keywords:
References: None |
Problem Statement: What does the INI Setting DisplayMovedOrders do? | Solution: The DisplayMovedOrders ini setting was added that allows you to specify
whether or not to display (in RSO) the dispatched orders for a station that
was moved out of the selected group and for the selected shift.
Keywords: RSO
References: None |
Problem Statement: AFW Security Manager content suddenly becomes empty. All previously configured Applications and Roles have disappeared.
While observing this behavior, all related InfoPlus 21 applications run normally without any security access issues. | Solution: Reset the IIS application.
From a command prompt type: iisreset and press Enter
Once completed all Applications and Role settings in AFW Security Manager should display correctly.
Keywords: AFW Security manager
empty
disappear
Vanish
References: None |
Problem Statement: After the user closes the optimizer (and some of the other Aspen Retail programs), the connection to the Oracle Database is lost. | Solution: This condition can be caused by exceeding 8 characters in the user ID login field. Try assigning unique login IDs to each user which are less than 8 characters. This will usually fix thisd condition.
Keywords: Optimizer connection
Oracle Database
References: None |
Problem Statement: How does the system do the forecast? | Solution: When Sales and/or Inventory information are input into the system, the information is written into the following tables:
Unreconciled Sales and Inventory data
-- TPS_CURINFO
Unreconciled Sales Only data --
TPS_NEWINFO
Unreconciled Inventory Only data
-- TPS_NEWINFO
Unreconciled 2nd Inventory Only Data
-- TPS_... |
Problem Statement: Where is the configuration of NT Services Aspen Exchange and has it been modified to include the configuration of the NT Services? | Solution: Parts of the PSCONFIG capability are now on the Utilities pull down menu in the app GUI. The services can be configured in the INI files or the Exchange utility.
Keywords: NT Services
PSCONFIG
Aspen Exchange
References: None |
Problem Statement: An error is received after selecting the Test Connection button on the AFW Security - Configure Data Source screen.
The main screen displays the status:
Error number: 80040e4d
Cannot start your application. The workgroup information file is missing or opened exclusively by another user. | Solution: Ensure that the Login ID field is set to Admin and the Password and Confirm Password fields are blank as shown below:
Keywords: Unable to connect to the database
AFW Security Manager Initialization Failed
References: None |
Problem Statement: Is there an ini setting that can be used to set a percentage variance by compartment when running Load Confirmation? | Solution: There is an ini setting called LoadConfirmByCompartmentWarningPercent
This percentage is a deviation tolerance between the compartment?s load confirm quantities (when LoadConfirmByCompartment=1) and the planned deliveries (ordered quantity). If a confirmed quantity exceeds the tolerance a warning is issued; i... |
Problem Statement: Is there an ini setting that limits the amount of product a station receives under certain circumstances? | Solution: The ini setting MaxMinDaySupply minimizes the problem of a station receiving more than 30 days of product supply under certain conditions. With this setting enabled, the forecasting logic will schedule a delivery of the first runout product to meet the minimum days supply (set up at the customer level) and us... |
Problem Statement: Why are loads being dispatched that we aren't aware even exist? | Solution: There is an INI setting called 'ALLOWOVERFLOW = 1' When the optimization is complete and the dispatcher exports the shift, if this ini setting is equal to 1, then all orders in overflow will be marked as dispatched. The transport that will be used is the transport the order is oringinally forcasted on.
To rec... |
Problem Statement: After you change terminal with in the customer setup screen. Then you go to the replenishment planner and you export an order. The only terminal that shows up is the home terminal. | Solution: The reason for this is because you need to go back into the customer setup screen and add trip times into all of there terminals that this site will be pulling out of.
Keywords: Exporting
Replenishment Planner
Trip Times
Terminal
Customer Update
References: None |
Problem Statement: Is there a way for the RSO to automatically pick a terminal where product is available? That is if the station source terminal has the product set to no. | Solution: If you export an order, then set the product availability at the customer's source terminal to No, the RSO will change the source terminal for the exported order to a terminal that has available product. If you reload the exported order in RSO, you have the option of keeping the newly assigned terminal or rea... |
Problem Statement: What are the upcoming improvements in organizing the INI files? | Solution: The entire ini switches were restructured to the following starting version 7.5 of Retail and 2.3 of Bulk 3.0 :
Customize.ini - Contains switches that may need to be modified by the customer. Internal.ini - Contains switches that should not be directly modified by the customer. Services.ini - Contains switche... |
Problem Statement: After installing Aspen Local Security V7.1 on a Windows 2008 server with IIS 7.0 , the following error message is returned when testing security in Internet Explorer: | Solution: The above error message indicates the ASP role in IIS is missing. Adding the ASP role to IIS (as illustrated on the screen grab below) resolves the problem.
Keywords: HTTP Error 404.3 - Not found
The page you are requesting cannot be served because of the extension configuration. If the page is a script, add ... |
Problem Statement: The kinetic model can use a mass transfer coefficient that is either :
Constant
Effective, when coefficient is based on effective mass transfer rate
Estimated
Uses the Stanton number, when the mass transfer coefficient is based on the superficial fluid velocity
Is given by a User Submodel
The docum... | Solution: With Estimated selected, the overall mass transfer coefficient is estimated from the molecular diffusion coefficient. The following equations are used:
The film coefficient, ke, is estimated from the Wilson-Geankopolis equation. The Wilson-Geankopolis equation relates the Sherwood number, Sh, to the Schmi... |
Problem Statement: What would be a reason for turning off the book inventory feature | Solution: There is a new Book Inventory flag inside the customer setup field. This flag is used in conjunction with the meter sales service and the book inventory service. This flag does not impact the normal book inventory calculation, but will only impact book inventory calculations created by the book inventory serv... |
Problem Statement: Where does the orders number in the delivered loads log go? | Solution: The OLDORDS is what stores all of the order number that is in the delivered loads log.
Keywords: Order Number
Delivered loads log
References: None |
Problem Statement: Under specific circumstances, the following warning message will appear in the Aspen Production Record Manager (formerly Aspen Batch.21) Administrator and Query Tools:
Fig.1
Note: This message is for informational purposes only. In other words, it does not affect functionality. | Solution: In version 2006.5, Aspen Production Record Manager performs a run-time license check routine in which the number of licensed Batch Areas is verified. The message above (Fig1) may occur under the following circumstances:
1. When the Licensing Information for the machine on which Production Record Manager ... |
Problem Statement: How to make better use of available trucks? | Solution: Putting all of the trucks in the same size group, improved the utilization of the transports. Utilization in this case, went from 63% utilization to 90%.
Using size groupings can speed up the performance of the optimization, but it degrades the quality of theSolution because it relies on a pre-optimization gr... |
Problem Statement: What Do Optimizer Warnings Codes Tell Us? | Solution: Run Out in/(during) Shift - This would be telling me that the order I am about to place on the truck/transport is going to run out on the current shift I am working with (or placing the order on the truck for.) So if the order has a run out of 14:00 hours and the terminal start time was 4:00 AM and I was plac... |
Problem Statement: Is there a table in Aspen Retail that stores driver classification information? | Solution: There is a table that exists in the database that does stores this information; however it is not currently functional and will be used in a future driver system. The table is called TPS_DRIVERCLASSIFICATION and lists available classifications for drivers. It permits the addition of user-defined classificatio... |
Problem Statement: Is there a way to verify that I have installed the application correctly? | Solution: 1 After installing Aspen Retail, ensure that the following directories exist on
your computer:
<drive>\Program Files\AspenTech\?
<drive>\Program Files\Common Files\AspenTech Shared\?
2 Open Aspen Retail by selecting the following from the Windows Start
menu:
Start | Programs | AspenTech | Aspen Retail | Aspen... |
Problem Statement: Does Aspen Retail Support SQL Server version 2006.5? | Solution: As mentioned on page 20 of the Aspen Retail Installation and Configuration Guild for 2006.5 - we are not supporting version 2005 of SQL Server.
2006.5 is the first version that officially supports this version of SQL Server, however, we are unofficially using it for versions 2006 and 2006.1 as well.
Keywords:... |
Problem Statement: Why wont any of my orders go onto Trucks marked Carrier Non-Dedicated that are Bill by Shipment? | Solution: There has been a new ini Setting added to allow Can-Go orders to go onto Carrier Trucks that are Bill-by-Shipment
The new setting is in the Customize.ini and it is either On or Off .. (0 or 1)
AllowCanGoLoadsForCarriers=1
With this setting set to 1, the Can-Go orders will be able to go onto the carrier truc... |
Problem Statement: This knowledge base article describes where the user log information is stored for Aspen Local Security (ALS) and Aspen Frame Work (AFW) databases. | Solution: The user log information is stored in the AFW/ALS database in the PFWLog table.
This database log table contains the following information:
Connection Time
Username
Whether or not the connection was successful
The AFW/ALS database location can be found from the 'Configure Data Source' tool. To launc... |
Problem Statement: One station split more than one time on one shift or same day | Solution: If you do not want your customers to split more than one time a per shift. There is an INI setting that can be set to prevent this from occurring. It is in the Psoft.ini and it is called SplitCustomerOncePerShift it should be turned on (set to =1).
The only thing we would caution you about is that there may b... |
Problem Statement: Why would the trend info for week 4 overwrite the info for weeks 1 & 2 and not populate week 4? | Solution: This would happen when the numfullwks field in the stations table is incorrect. This field is populated by the number of completed weeks for calculating Average Daily Sales. When entering a new station with 3 weeks of trend history you will need to go to the stations table and populate the numfullwks field wi... |
Problem Statement: How to Handle the Holiday Storm Planner after a station is remodelled with larger tanks | Solution: This is how the holiday storm planner works. It will take last years sales and this years sales will set and avg. of the two days. Now you will have to figure out how much you want to raise or lower your %. You could setup the sites at 5% to 10% and it worked well.
Keywords: Holiday Storm Planner
References: ... |
Problem Statement: Can I get a description of the Warnings that can be turned on in the INI settings and what each of them do? | Solution: Each of these warning can be turned on or off. Here is what the system is designed to do if they are turned on:
PrintDataWarnings - if this is turned on it will write all warnings with data containing zeros to the Warnings Manager.
DispLockWarnings - if this is turned on it will write warnings for shipments t... |
Problem Statement: Is there a way to validation fuel category restriction on manual orders? | Solution: There is an ini setting that when this option is enabled and a manual order is imported, the system runs a validation check to ensure that an add or change order does not violate a side-by-side fuel category restriction.
The ini setting is called CheckSidebySideOrderImport
0= Validation logic is off
1= Vali... |
Problem Statement: What table stores the archived sales and inventory information that is used by the Holiday Storm Planner? | Solution: TPS_HOLIDAYDATE and TPS_HOLIDAYNOTES store the sales and inventory archive history that is used by the Holiday Storm Planner.
Keywords: TPS Tables
Holiday Storm Planner
Sales and Inventory
References: None |
Problem Statement: What operating systems and Oracle databases are supported by Aspen Retail 7.03.02.00 and later? | Solution: Effective July 15, 2001, version 7.03.02.00, and future versions of Aspen Retail Software will be compiled in Unicode. Aspen will no longer ship single-byte software. If you are currently using single-byte software, you will continue to receive single-byte software until version 7.03.02.00. Aspen Retail will ... |
Problem Statement: How can I add members from domains, when the domain is not reachable from AFW / Aspen Local Security?
When opening the AFW Security manager, you expand down through the machine name, application and roles, and a role is selected and the members tab is used to ADD a member, the following message occur... | Solution: In this case, use the Advanced tab, which will enable you to provide the user account name and the domain.
This may generate the following message:
Click yes to add the account.
The important thing to remember here, is to confirm the account you are adding is a valid account on the identified domain.
You can... |
Problem Statement: When the local Anonymous user under the Authentication Method in the AspenTech virtual web page in IIS is replaced by a Domain user, it is no longer possible to access the local security page at:
http://local-host/AspenTech/AFW/Security/pfwauthz.asp
When that happens, one will get an error:
Server ob... | Solution: This happens when the Domain user is a member of the local system USER group, not the GUEST group. By default the Anonymous user is a member of the local system GUEST group.
Once the Domain user is changed to be a member of the local system GUEST group the error is not occurring anymore.
Keywords: anonymous a... |
Problem Statement: This knowledge base article describes how to determine which Aspen Local Security roles are associated with given user account. | Solution: 1. Go to Start | Programs | AspenTech | AFW Security Client Tool
2. Click the Advanced Options button
3. Click Test Security Functions
4. Click Refresh Cache
5. Click Get Roles (will become available once the Refresh Cache button is pressed)
6. 6. Enter your user name and d... |
Problem Statement: How does Aspen Retail decide between short and split loads? | Solution: The Short -vs- Split scenarios are explained by the below two examples.
CUSTOMER A :
ROUNTRIP TIME = 2.0 HR
LABOR RATE = $45.00 / hour
FORECASTED Delivery: 30,000 LITERS
Truck Capacity: 40,000 LITERS
INI setting
The first thing the system is going to do is figure out the cost per volume (CPV) for the split l... |
Problem Statement: In terminal setup it is possible to setup MONTHLY FIXED COSTS. Is it also possible to set up the volume cost of getting fuel to the terminal, ie the refinery to terminal delivery cost per litre of fuel?
How does or is the MONTHLY FIXED COST used in the optimizer calculations. For example, if a custom... | Solution: If a customer is equal distance thus same cost from one terminal than another, will the optimizer favor the terminal with the lowest fixed cost? The answer is No, it doesn't work that way,. A fixed cost is just that-fixed. It is going to happen no matter what so what we try to do is minimize variable costs. S... |
Problem Statement: When checking the code calculations of an Aspen Shell & Tube Mechanical file, the results have the same format than the old versions. How can I activate the new display format for code calculations in V8.8.2? | Solution: Starting in V8.8.2, the reports shown in Results | Code Calculations have a new rich text format. To activate it go to File | Options | Execution and in Code Calculations Display Format, check the box for Use Rich Text display for code calculations.
Run the simulation again to update the results.
Keywords: C... |
Problem Statement: Background
Application security has been implemented for Process Explorer (meaning the Pe.xml file has been imported into Local Security.) So any users not granted specific application privileges will have them denied. For example, as shown here, the Supervisor role has been granted the right to use ... | Solution: Removing the Application from Local Security is all that needs to be done. At startup client applications check Local Security to see if their Security application has been imported. If it is not foundany security restrictions have been implemented. By simply removing the Application, security goes back to a ... |
Problem Statement: Attempting to Refresh Cache in AFW Security Client results in an Unhandled Exception:
Unhandled exception has occurred in your application. If you click Continue, the application will ignore this error and attempt to continue. If you click Quit, the application will close immediately.
Unspecified e... | Solution: 1. Open IIS Manager and navigate to Sites > Default Web Site > Aspentech > Left click on Afw
2. Select Basic Settings at the right hand side column and attempt a Test Settings command. It should display an error message such as There was an error while performing the operation - Invalid application path
3... |
Problem Statement: During data quality manager procedures, a customer needs new information. With no information available, it is overritten. The customer status report shows customer as forecasted.
A new inventory is later added through the manual information collection. After this, the customer status report still sh... | Solution: The users should not override customer who need new information inside exception processing. This is throwing the system a little off. The system is geared so that if a user does not report then the system will go off the previous forecast. For customers who do not report the correct thing to do is to do noth... |
Problem Statement: Trying to open a site and it takes a long time to come up or does not come up at all. | Solution: May have reached the hard code limit for the sites in the Open customer screen. Suggest unchecking the list and this should speed it up. The hard code limit for the station in the list screen was a 1,000 but now it is 10,000.
Keywords: Station
References: None |
Problem Statement: After installation, the error AFW Security Manager Initialization Failed appears when attempting to open the AFW Security Manager. Also, upon opening Process Explorer, the following errors may appear: Unknown security error. Check Access (2) or Security Initialization Error: ** Init Cache COM Erro... | Solution: Solution #1:
Verify that Internet Information Services (IIS) is the default web server.
Go to Start > Run and type: inetmgr to open the IIS Manager. Navigate to Default Web Site and select Properties from the context menu. IIS is the default web server if the TCP Port field has a value of 80:
Note that if ano... |
Problem Statement: Must-Go loads are still being created for Sundays even though no loads are possible. | Solution: The system will forcast loads for Sunday inside the replinshment planner the only place these loads should get changed is inside the optimizer when dispatching these shifts. In addition, this logic is not 100% and it is possible that there are some loads that are still going to get forecasted for Sunday.
Sugg... |
Problem Statement: An initialization error can occur when the Aspen Framework (AFW) Security Manager is first started after installing either Aspen Framework or Aspen Local Security if the computer is unplugged from the network. An AFW Security Manager dialog box will be issued with the message: AFW Security Manager in... | Solution: 106497), will fail the Cache Subtest with a Failed to Initialize Security Cache message. All other tests in SSTest will pass. The Cache Subtest is part of the last test called Client Component Security Tests.
Other client software running on the server such as Process Explorer will also have security errors i... |
Problem Statement: When we do Done For The Day why do we get warning messages on all the Order Entry accounts also. | Solution: When Done For The Day runs it resets the Staus of each account in the Stations table to a 0 (which means new information is needed. If you donot want to see order Entry accounts, adjust the field, within the psoft.ini, doneDayWarn to equal 0.
Keywords: Done For Day
References: None |
Problem Statement: Are there any special considerations that should be made when importing cluster information into Aspen Retail? | Solution: When importing cluster information using PILOT.EXE, the STATIONS.SPLITLOAD field does not get initialized.
Until this enhancement is added to the Pilot.exe), you must set STATIONS.SPLITLOAD to the CLUSTER.CLUSTNUM value if the station is assigned to a given cluster. If this is not done, you can see the accoun... |
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