utterance stringlengths 2 2.34k | corrupted_uncased stringlengths 0 2.34k | corrupted_cased stringlengths 0 2.32k | utterance_uncased stringlengths 2 2.34k |
|---|---|---|---|
I'm a flight attendant on what is called a regional airline. Now, we fly the smaller jets, but I will end up often on a flight that is three to four hours long, which doesn't sound very regional, if you think about it. And the planes don't have TVs, and they don't have headphone jacks. I think people get upset when the... | i'm a flight, attendant on what is called a regional airline now we. fly the smaller jets but i will end up often on a flight that is three to four hours long which doesn't sound very regional, if you think about. it and the planes don't have tvs and they don't have headphone jacks i think people get upset when they ge... | I'm a flight attendant on what is called a regional airline Now; we fly the smaller jets but; I will end, up often on a flight that, is three to four hours. long which doesn't sound very regional if you think about it, And the planes don't have TVs and they don't have headphone jacks, I think people, get upset when the... | i'm a flight attendant on what is called a regional airline. now, we fly the smaller jets, but i will end up often on a flight that is three to four hours long, which doesn't sound very regional, if you think about it. and the planes don't have tvs, and they don't have headphone jacks. i think people get upset when the... |
In addition, those sized planes don't accommodate the large rollerboards. So you have to check them at the plane and pick them up when you get off. That's actually a nice thing, but people don't understand it, and they get very frustrated. | in addition those sized planes don't accommodate the large rollerboards so you have to check them at the plane and pick them up when, you, get off that's, actually a nice thing but people don't understand it and they get very | In addition those sized planes don't accommodate the large rollerboards, So you have to check them, at the plane and pick them up when you get off That's actually a nice thing but people don't understand it and they get very | in addition, those sized planes don't accommodate the large rollerboards. so you have to check them at the plane and pick them up when you get off. that's actually a nice thing, but people don't understand it, and they get very frustrated. |
When you add that up with TSA, for people that aren't accustomed to going through security, that can be really confusing and difficult. So I think you buy a ticket and assume you're going to be on a plane at least the size of a 737, and you get on a jet that only seats 66 people, and you're flying from, I don't know, C... | when you add that up with tsa for people that aren't accustomed to going through security that can be really confusing and. difficult so i think you buy a ticket and assume you're going to be on a plane at least the size of a 737, and, you get. on a jet that only seats 66 people and you're flying from i don't; know col... | When you add that up with TSA, for people that aren't accustomed to, going through security that can be really confusing, and, difficult So I think you buy a ticket and assume you're going to be on a plane at least the size of a 737, and you get on a jet that only seats 66 people and you're flying from I don't know Col... | when you add that up with tsa, for people that aren't accustomed to going through security, that can be really confusing and difficult. so i think you buy a ticket and assume you're going to be on a plane at least the size of a 737, and you get on a jet that only seats 66 people, and you're flying from, i don't know, c... |
I bet you've got a Tampa in there. | i bet you've got a, tampa in, | I. bet; you've got a Tampa in | i bet you've got a tampa in there. |
Yeah, you're three and a half hours on that plane with one lavatory. It's economical, but those planes weren't designed to go that far. | yeah you're three and a half hours on that plane with one lavatory it's economical but those planes weren't designed to go that | Yeah, you're three and a half hours on that plane with, one lavatory It's economical but those planes weren't designed to go that | yeah, you're three and a half hours on that plane with one lavatory. it's economical, but those planes weren't designed to go that far. |
Suzanne, thanks very much for the call. | suzanne thanks very much for the | Suzanne thanks very much for the | suzanne, thanks very much for the call. |
That long. Thank you. | that long, thank | That. long, Thank | that long. thank you. |
Thanks very much. We're talking about the airlines and why, despite some improvements in measurable performance, so many of us still hate the airlines, 800-989-8255. Email talk@npr.org. Stay with us. I'm Neal Conan. It's the TALK OF THE NATION, from NPR News. | thanks very much we're talking about the, airlines and why despite some improvements in measurable performance, so many of us still hate the airlines 800-989-8255. email talk@npr.org stay with, us i'm neal, conan it's the talk of the nation from npr | Thanks very much We're talking about the airlines and why, despite some. improvements in. measurable, performance so many of us still hate the airlines 800-989-8255. Email talk@npr.org Stay, with us I'm Neal Conan It's the TALK OF THE. NATION from NPR | thanks very much. we're talking about the airlines and why, despite some improvements in measurable performance, so many of us still hate the airlines, 800-989-8255. email talk@npr.org. stay with us. i'm neal conan. it's the talk of the nation, from npr news. |
(Soundbite of music) | (soundbite of | (Soundbite of. | (soundbite of music) |
This is TALK OF THE NATION, from NPR News. I'm Neal Conan. | this, is talk of the nation from npr news i'm neal | This is TALK OF THE NATION from NPR News, I'm Neal | this is talk of the nation, from npr news. i'm neal conan. |
These are challenging days for the airline industry. Fuel prices are climbing. Many passengers are waiting nervously to find out what caused the fuselage in a Southwest Airlines plane to break open on Friday. And while more flights arrive on time and more often bring your bags along with them, more passengers are compl... | these are challenging days for the airline industry fuel prices are climbing many passengers are waiting nervously to find out what caused, the, fuselage in a southwest airlines plane to break. open on. friday and while more flights arrive on time and more often, bring your, bags along with them more passengers are | These are challenging days for. the airline industry Fuel prices are climbing Many passengers are waiting nervously. to find out what caused the fuselage in a Southwest Airlines plane to break. open on Friday And. while more flights arrive on time and more often bring your bags along with them more passengers are | these are challenging days for the airline industry. fuel prices are climbing. many passengers are waiting nervously to find out what caused the fuselage in a southwest airlines plane to break open on friday. and while more flights arrive on time and more often bring your bags along with them, more passengers are compl... |
We're talking with Joe Brancatelli, the editor of joesentme.com and a person who's a travel columnist for portfolio.com. If all those things are getting better, how come so many of us still hate the airlines? Give us a call, 800-989-8255. Email us, talk@npr.org. You can also join the conversation on our website. That's... | we're talking with joe brancatelli the editor of joesentme.com and a person who's a travel columnist for portfolio.com if all those things are getting better; how come so many of. us still hate the airlines? give us a; call 800-989-8255. email us, talk@npr.org you can also join the conversation on our website. that's a... | We're talking with Joe Brancatelli the editor of joesentme.com and a person who's a; travel columnist for portfolio.com If all those. things are getting. better how come so many of, us still hate the airlines? Give us a call 800-989-8255. Email us talk@npr.org You can also join the conversation on our website. That's a... | we're talking with joe brancatelli, the editor of joesentme.com and a person who's a travel columnist for portfolio.com. if all those things are getting better, how come so many of us still hate the airlines? give us a call, 800-989-8255. email us, talk@npr.org. you can also join the conversation on our website. that's... |
In China, meanwhile, 181 coal miners are also trapped by water that flooded two mineshafts on Friday. | in china meanwhile 181 coal miners; are also trapped, by water that flooded two mineshafts on | In China meanwhile 181 coal miners are also trapped by. water that flooded two; mineshafts. on | in china, meanwhile, 181 coal miners are also trapped by water that flooded two mineshafts on friday. |
Hello. | hello. | ||
I hate flying for a number of reasons, none of which has to do with a fear of heights. One, I am treated as if guilty simply because I bought a plane ticket. They frisk people, scan bodies and dig into personal belongings. Two, the fees for things that were once a given: pillows, water and a suitcase. | i hate flying for a number. of. reasons none of which has to do with a fear of heights one i am, treated as if guilty simply because, i bought a plane ticket they frisk people scan bodies and dig into personal belongings two the fees. for things that were once a given: pillows water and. a. | I hate flying for a. number of reasons none of, which has to do with, a fear of heights One I am treated as if guilty simply because I bought a plane ticket, They frisk people scan. bodies and dig into. personal belongings. Two the fees for things that were once a given: pillows water and a | i hate flying for a number of reasons, none of which has to do with a fear of heights. one, i am treated as if guilty simply because i bought a plane ticket. they frisk people, scan bodies and dig into personal belongings. two, the fees for things that were once a given: pillows, water and a suitcase. |
simple, no hassle, open to both financially and on a personal-invasion level. | simple no hassle, open to both financially and on a personal-invasion | simple no hassle open to both. financially, and on a personal-invasion | simple, no hassle, open to both financially and on a personal-invasion level. |
So the TSA invasiveness, of course there's a reason for that, too, Joe. | so the tsa invasiveness of course there's a reason for that too. | So the TSA invasiveness of, course there's, a reason. for that too | so the tsa invasiveness, of course there's a reason for that, too, joe. |
Oh, absolutely, and the TSA is a real problem. The fact that we all know the Transportation Security Administration just by the acronym TSA is bad enough. That's a sure sign that we're unhappy with that. But the problem is, of course, that was essentially, literally a creation of a post-9/11 world, where we decided we ... | oh absolutely and the tsa is a real problem the fact that we all know the transportation security administration, just, by the acronym tsa is bad. enough that's a sure sign that we're unhappy with that but the problem is of course that was essentially literally a creation of a post-9/11 world, where we decided we, want... | Oh absolutely and the TSA. is, a real problem The fact that we all know, the Transportation, Security. Administration just by the acronym TSA is bad enough That's a. sure sign that we're unhappy with that But the problem is of course that was essentially literally a creation of. a post-9/11 world where we decided we. w... | oh, absolutely, and the tsa is a real problem. the fact that we all know the transportation security administration just by the acronym tsa is bad enough. that's a sure sign that we're unhappy with that. but the problem is, of course, that was essentially, literally a creation of a post-9/11 world, where we decided we ... |
Oh yeah. | oh | Oh | oh yeah. |
I wanted to go back a minute just to what Suzanne told you. | i wanted to go back a minute just to what suzanne told | I wanted to go back a. minute just to what Suzanne told | i wanted to go back a minute just to what suzanne told you. |
Oh, the flight attendant on the regional airline. | oh the flight attendant on the regional | Oh the flight attendant on the regional | oh, the flight attendant on the regional airline. |
Right, the flight attendant for a regional airline, which is airline code for commuter carrier, which is airline code for tiny plane. | right the flight attendant for a regional airline which is airline code, for commuter carrier which is airline code for tiny | Right the flight attendant for a regional airline which is. airline code for commuter. carrier which is airline. code for tiny | right, the flight attendant for a regional airline, which is airline code for commuter carrier, which is airline code for tiny plane. |
I would never do Suzanne's job. You, Neal, would never do Suzanne's job. It is a brutal - the poor woman, as you heard, couldn't even remember where she flew. | i would never do suzanne's job; you neal would never do suzanne's job it is a brutal - the poor woman as you heard couldn't even remember where. she | I would never do Suzanne's job You Neal would never do Suzanne's job It is a brutal - the poor woman. as you heard couldn't. even remember where she | i would never do suzanne's job. you, neal, would never do suzanne's job. it is a brutal - the poor woman, as you heard, couldn't even remember where she flew. |
The planes are small and uncomfortable. | the planes are small and | The planes are small and | the planes are small and uncomfortable. |
You get what the industry calls pitch, which the rest of us would call legroom, 31 inches, which is knee-crunching, quite literally. And then, in this day and age, when every seat is full, you no longer have an empty seat next to you to spread out a little bit. | you get what the industry calls pitch. which the rest of. us would call legroom 31 inches which is knee-crunching quite literally and then in this day and age when every seat is full you no longer have an empty seat next to, you to spread, out a. little | You get what. the industry calls pitch which the rest of us would call legroom 31 inches which is knee-crunching quite literally And then. in this day and age when every seat is full you no. longer. have an empty seat next to you to spread. out a little | you get what the industry calls pitch, which the rest of us would call legroom, 31 inches, which is knee-crunching, quite literally. and then, in this day and age, when every seat is full, you no longer have an empty seat next to you to spread out a little bit. |
So you're in cattle-car conditions. But the airline industry itself is so oblivious to that very simple fact that Suzanne didn't even bring it up. She was telling you about long flights and the TSA and the issue with what bags get done to you... | so you're. in cattle-car conditions but the airline industry itself is so; oblivious to that very simple, fact that suzanne didn't even bring it up she was telling you about long flights and the tsa and the issue. with what bags get done to, | So you're in cattle-car conditions But. the airline industry itself is so oblivious to that very simple fact that, Suzanne didn't even bring it up She was telling you about long flights and the TSA. and. the issue, with what bags get done to | so you're in cattle-car conditions. but the airline industry itself is so oblivious to that very simple fact that suzanne didn't even bring it up. she was telling you about long flights and the tsa and the issue with what bags get done to you... |
And lack of TV and headphone jacks. | and lack of tv and headphone | And lack, of TV and headphone | and lack of tv and headphone jacks. |
And headphones and TVs, all wonderful. But she's so inured to it because she has to deal with it every day. And if she's a tall woman, she might not even be able to stand straight up in the fuselage. This is the first part of the problem - you're flying in a cattle car on most flights on most days in this country. | and headphones and tvs all wonderful but she's so inured to it because she has to deal with it every day and if she's a tall woman she might not even be able to stand straight up in the fuselage this is the first part of the problem - you're. flying in a cattle car on most flights on most days in this | And headphones and. TVs all wonderful But she's so inured to. it because she has to deal with it every day And if she's a tall woman she, might not even be able to stand straight up, in the fuselage This is the first part of the problem - you're flying in. a cattle car on most flights on most days in, this | and headphones and tvs, all wonderful. but she's so inured to it because she has to deal with it every day. and if she's a tall woman, she might not even be able to stand straight up in the fuselage. this is the first part of the problem - you're flying in a cattle car on most flights on most days in this country. |
Let's get Mike(ph) on the line. Mike is calling us from Rockton, Illinois. | let's get mike(ph) on; the line mike is. calling us from rockton | Let's get Mike(ph) on the line Mike is calling us from Rockton. | let's get mike(ph) on the line. mike is calling us from rockton, illinois. |
Yes, thank you for taking my call. | yes. thank you, for taking my | Yes; thank you for taking my | yes, thank you for taking my call. |
Go ahead. | go | Go | go ahead. |
I'm trying to say this as delicately as I can. I think some of the - I know a lot of stewardesses are very nice and very pleasant, but it seems like some of them are a little bit on the older side now - I don't know how to say that politely, and they're quite rude. | i'm trying, to say this as delicately; as i. can. i think some of the - i know a; lot of, stewardesses are very nice and very pleasant but it seems like some of them are a little bit on the older side now - i don't know how to say that politely and they're quite | I'm, trying to say this as delicately as I can I think some. of the - I know a lot of stewardesses are very nice and very pleasant but it seems like, some. of them, are a little bit on the older side now - I, don't, know how to say that politely and they're quite | i'm trying to say this as delicately as i can. i think some of the - i know a lot of stewardesses are very nice and very pleasant, but it seems like some of them are a little bit on the older side now - i don't know how to say that politely, and they're quite rude. |
What should age have to do with anything? | what should age have to do with | What should age have to, do with | what should age have to do with anything? |
Well, it just seems - I knew this was going to sound awful. I'm sorry. It just seems like some of the younger stewardesses are a little bit more relaxed, a little bit friendlier. And some of the other airlines I've traveled on - not in the States, out of the States - they seem to have, I don't know if it's an age limit... | well it just seems - i knew this was going to sound awful i'm. sorry it just seems like some, of the younger stewardesses are a little bit more relaxed a, little bit friendlier and some of the. other airlines i've traveled on - not in the states out of the states - they seem to have. i. don't know if it's an age limit ... | Well it just seems, - I knew this was going, to sound awful I'm sorry It just seems like, some of the younger stewardesses are a, little bit more relaxed a little bit friendlier, And some of the other airlines I've traveled on - not in the States, out of the, States - they seem to have I don't know if it's an age limit... | well, it just seems - i knew this was going to sound awful. i'm sorry. it just seems like some of the younger stewardesses are a little bit more relaxed, a little bit friendlier. and some of the other airlines i've traveled on - not in the states, out of the states - they seem to have, i don't know if it's an age limit... |
And I'm sorry to say that. I mean, I don't know how to say it delicately, and I apologize to all the stewardesses out there that are going to take offense to it. | and i'm sorry to say that i mean i don't know how to say it delicately and i apologize to all the stewardesses, out there, that are going to take offense to | And I'm. sorry to say that I. mean I don't know how to say it delicately, and I apologize; to all the stewardesses out there that are going to, take offense to | and i'm sorry to say that. i mean, i don't know how to say it delicately, and i apologize to all the stewardesses out there that are going to take offense to it. |
The first thing they're going to say is flight attendant, but... | the first thing they're going to say is flight attendant | The first thing they're going to say. is flight. attendant | the first thing they're going to say is flight attendant, but... |
(Soundbite of laughter) | (soundbite of | (Soundbite of, | (soundbite of laughter) |
Oh, I'm sorry about that, flight attendant. | oh i'm sorry about that flight | Oh I'm sorry about, that flight | oh, i'm sorry about that, flight attendant. |
But Joe Brancatelli, is there - is this simply a factor of increased workload? | but joe brancatelli is there - is this simply a factor of increased | But Joe Brancatelli is there - is; this simply a factor of increased | but joe brancatelli, is there - is this simply a factor of increased workload? |
Part of it is, and part of it - it's good that - Neal, that Mike couldn't say it delicately because what he's talking about is a situation that goes on in this country that actually bothers me a lot. | part of it is and part of it - it's good that - neal that mike. couldn't say it delicately because what he's talking about is a situation that goes, on in this country that actually bothers me a | Part of it is and part of it - it's good that - Neal that Mike couldn't say it delicately because what, he's talking, about is a situation. that goes on in this country that actually bothers. me a | part of it is, and part of it - it's good that - neal, that mike couldn't say it delicately because what he's talking about is a situation that goes on in this country that actually bothers me a lot. |
Years ago, we decided we would not discriminate against people based on age or looks or weight. And in the good old days of flying, which thankfully something predates me, you always had a weight limit to be a flight attendant, or, as they said, a stewardess. You had to look a certain way, and by the time you hit 30, y... | years ago we decided we would not discriminate against people based on age or looks, or weight. and in the. good old days of flying which thankfully. something predates me you always had a weight limit to be, a flight attendant or as they, said a stewardess you had to. look a certain way and by the time you hit 30, you... | Years ago we decided we would not discriminate against people based on age or looks or, weight And in the good old days of flying which thankfully something predates me. you always had a weight limit to be a flight, attendant or as they said a stewardess. You had to look a. certain way and by the time you. hit 30, your... | years ago, we decided we would not discriminate against people based on age or looks or weight. and in the good old days of flying, which thankfully something predates me, you always had a weight limit to be a flight attendant, or, as they said, a stewardess. you had to look a certain way, and by the time you hit 30, y... |
Well, you know, I'm happy, actually, we live in a country where that's no longer allowed. And I would say if that's what you want, as he said, some other airlines out of the country, i.e., mostly Asia, you know, do pick their flight attendants the same old way. | well you know, i'm happy actually we live in a country where that's no longer allowed and i would say if that's what you want as he said some other airlines out of the, country i.e., mostly asia you know do pick their flight attendants the same old | Well you know I'm happy actually we live in a country where that's. no longer allowed And I would say if that's what you want as. he said some other airlines out of the country i.e., mostly Asia you know do pick their flight attendants the, same. old | well, you know, i'm happy, actually, we live in a country where that's no longer allowed. and i would say if that's what you want, as he said, some other airlines out of the country, i.e., mostly asia, you know, do pick their flight attendants the same old way. |
Yes, with age and experience comes maybe not quite as polite a manner as you would like or something like that. But you know what comes with age and experience? Age and experience. And if that hole rips out on the next flight, and there's a hole to the sky in the fuselage, I want a flight attendant who's been around an... | yes with age and experience comes maybe not. quite as polite a manner as you would like or something like that but you know. what comes with age and experience? age and experience and. if that. hole rips out on the next flight and there's, a. hole to the. sky in the fuselage i want a flight attendant who's been around ... | Yes with, age and experience comes maybe, not quite as polite a manner as you would, like or. something like that But you know what comes with age. and experience? Age and experience And if that hole rips out on the next flight, and. there's a. hole to the sky in the fuselage I want a flight attendant who's been, aroun... | yes, with age and experience comes maybe not quite as polite a manner as you would like or something like that. but you know what comes with age and experience? age and experience. and if that hole rips out on the next flight, and there's a hole to the sky in the fuselage, i want a flight attendant who's been around an... |
Mike, thanks very much for the call. We appreciate your candor. | mike thanks, very, much for the call we appreciate your | Mike thanks very much for the call We appreciate your | mike, thanks very much for the call. we appreciate your candor. |
Thank you. | thank | Thank | thank you. |
Bye-bye. Let's see if we can go next to - this is Dave, and Dave's calling from San Francisco. | bye-bye let's see if. we can go next to - this is dave and dave's calling from san | Bye-bye Let's see if we can go next to - this is Dave and Dave's calling from San | bye-bye. let's see if we can go next to - this is dave, and dave's calling from san francisco. |
Good morning, thank you for taking my call. | good morning thank you for taking my | Good morning thank you for taking my | good morning, thank you for taking my call. |
Okay. | okay. | ||
I'm a - I travel in an airplane every week, going from Baltimore to San Francisco. And like you were talking earlier about, we get better because - just because we change the nature of the statistics that we use. I think what we're doing is changing the nature of the people who are measuring and complaining. We just li... | i'm a. - i. travel in an airplane every week going from baltimore to san francisco and, like you were talking earlier about we get better because - just because we. change the nature of the statistics that we use i think what we're doing is changing the nature. of the people who are measuring, and complaining we just l... | I'm a - I travel in an airplane. every week going from Baltimore; to San Francisco And like you were talking earlier about we get better because - just because we change the nature of the statistics that we use I think what we're doing is changing the nature of the people who are measuring and complaining We just; like... | i'm a - i travel in an airplane every week, going from baltimore to san francisco. and like you were talking earlier about, we get better because - just because we change the nature of the statistics that we use. i think what we're doing is changing the nature of the people who are measuring and complaining. we just li... |
Still, despite mining's dangers, coal remains the fuel of choice for American electricity generators. | still despite mining's dangers coal remains the fuel of choice for american electricity | Still despite mining's dangers. coal remains the fuel of choice for; American electricity | still, despite mining's dangers, coal remains the fuel of choice for american electricity generators. |
I'm flying every week for the last 10 years, and the experience that I find is that people are just less patient. The airlines I think are doing a fine job. I get a seat, I get to where I'm going. It's just that I think we like to complain a lot more. I think the airlines are doing a pretty decent job. | i'm flying every. week for the last 10 years and the experience that i find is that people are just less, patient, the airlines i think are doing a fine job i get a seat, i get to where i'm going it's just that. i think we like to complain a lot more i think the airlines are doing a pretty decent | I'm flying every week for the last 10 years and the experience that, I find is that people are just less patient; The airlines I think, are doing a fine job, I get a seat I get to where I'm going It's just that I think we like, to complain, a, lot more I think, the airlines are doing a pretty decent | i'm flying every week for the last 10 years, and the experience that i find is that people are just less patient. the airlines i think are doing a fine job. i get a seat, i get to where i'm going. it's just that i think we like to complain a lot more. i think the airlines are doing a pretty decent job. |
And obviously a very frequent flier. | and, obviously, a very frequent | And obviously a very frequent | and obviously a very frequent flier. |
Yeah, I'm a very frequent flier, every week. | yeah i'm a very frequent flier every | Yeah I'm a very, frequent flier every | yeah, i'm a very frequent flier, every week. |
And after a while, do people on that flight know you? I mean, you must pretty much take the same airlines all the time. | and after, a while do people on that flight know you? i, mean, you must pretty much take the same airlines all the | And after a while do people on that flight know you? I mean you must pretty much take the same, airlines all the | and after a while, do people on that flight know you? i mean, you must pretty much take the same airlines all the time. |
I see the same (technical difficulties) times. You know, you get the nods of acknowledgement and those types of things. | i see. the same (technical difficulties) times you know you get the nods of acknowledgement and those types of | I see, the same (technical difficulties) times You know you get the nods of acknowledgement and those types of | i see the same (technical difficulties) times. you know, you get the nods of acknowledgement and those types of things. |
Well, Dave, thanks very much for the call, and I wouldn't do what you do, either, whatever it is and however much you get paid. | well dave thanks very much for the call and i wouldn't do what you do either whatever it is and however much you get | Well Dave thanks; very much for the call. and I wouldn't do what you do either whatever it is and however much you get | well, dave, thanks very much for the call, and i wouldn't do what you do, either, whatever it is and however much you get paid. |
It makes - it's a living, I'll put it that way. | it makes - it's a living i'll put it that | It. makes, - it's a living I'll put it that | it makes - it's a living, i'll put it that way. |
Okay. Joe? | okay | Okay | okay. joe? |
And perhaps what Dave didn't mention to you, as I was sitting there, thinking, yeah, well, Dave is my kind of reader because that's the kind of life I live and the kind of people I write for. Dave doesn't tell you that he has very high status at at least one and perhaps two airlines so that he's treated totally differe... | and perhaps what dave didn't mention, to you as i was sitting there thinking. yeah well dave is, my kind of. reader. because that's the kind of life i live and the kind of people i write for dave; doesn't tell you that he has very high status at at least one and perhaps two airlines so that he's treated totally, differ... | And perhaps what Dave didn't mention to you as I was. sitting there thinking yeah well Dave is my kind of reader because that's the. kind of life I live and the kind of people. I write, for Dave doesn't tell you that he has very high, status at at least one and perhaps two airlines so that he's treated totally, differe... | and perhaps what dave didn't mention to you, as i was sitting there, thinking, yeah, well, dave is my kind of reader because that's the kind of life i live and the kind of people i write for. dave doesn't tell you that he has very high status at at least one and perhaps two airlines so that he's treated totally differe... |
I get a totally different experience than the average customer. We are given upgrades. We are given passes to clubs to wait out delays. We are given first priority for our free flights when we claim it in our frequent flier program. We get to board the plane first. | i get a totally different experience than the average customer we are given upgrades we are given passes to clubs to wait out delays we are given first priority for our free, flights when we claim it in our frequent flier program. we get to. board the plane | I get. a totally different experience, than the average customer We are. given upgrades We are given passes to clubs to wait out delays We are, given first priority for. our free. flights when we. claim it in, our frequent flier program We get to board the. plane | i get a totally different experience than the average customer. we are given upgrades. we are given passes to clubs to wait out delays. we are given first priority for our free flights when we claim it in our frequent flier program. we get to board the plane first. |
We live a slightly different life than the average customer and most average customers are the ones doing the most complaining. Business travelers have such obscure complaints, I wouldn't waste the time telling you about them, Neal. | we live a slightly different life than; the average customer and, most average customers are the ones doing the most complaining business travelers have such obscure complaints i; wouldn't waste the, time telling you about them | We live a slightly different life than the average customer and most average customers are the ones doing the most complaining Business travelers have such obscure complaints I wouldn't waste the time telling you about them | we live a slightly different life than the average customer and most average customers are the ones doing the most complaining. business travelers have such obscure complaints, i wouldn't waste the time telling you about them, neal. |
Here's an email from Alex: I can't stand the opaque pricing strategies. For restaurants and stores, you can see what something will cost. For airlines, the pricing is more akin to buying a used car. Also, there's an utter loss of personal privacy. For that reason, my next trip in two days will be by train. | here's an email from alex: i can't stand; the opaque pricing strategies for. restaurants and stores you can see what something, will cost for airlines the pricing is more, akin to buying, a used car also there's an utter loss of personal, privacy for that reason my next trip in two days, will be by | Here's an email from Alex: I can't stand the opaque pricing strategies For restaurants and. stores. you can see what. something will cost, For airlines the pricing is more akin to buying a used car Also there's an utter, loss of personal, privacy For that reason my next trip. in two days will be by | here's an email from alex: i can't stand the opaque pricing strategies. for restaurants and stores, you can see what something will cost. for airlines, the pricing is more akin to buying a used car. also, there's an utter loss of personal privacy. for that reason, my next trip in two days will be by train. |
Well, we've already talked about the personal privacy issue. Pricing strategies? | well we've already. talked about the personal privacy issue pricing | Well we've. already talked about the personal privacy issue Pricing | well, we've already talked about the personal privacy issue. pricing strategies? |
Ah, yes, the inexplicable, unjustifiable, totally unable-to-understand-it pricing strategy. This is part of the business traveler's complaint because, well, the flip side of all the nice things we get, we also pay more than the average customer. | ah yes the inexplicable, unjustifiable totally, unable-to-understand-it pricing strategy this is part of the business traveler's complaint because well the flip side of all the nice, things we get we also pay more than the average | Ah yes the inexplicable unjustifiable totally unable-to-understand-it pricing strategy This is part of the business traveler's, complaint because well, the flip side of all the nice things we get; we also pay more than. the average | ah, yes, the inexplicable, unjustifiable, totally unable-to-understand-it pricing strategy. this is part of the business traveler's complaint because, well, the flip side of all the nice things we get, we also pay more than the average customer. |
The problem is the airlines live and die on a simple mantra. They will charge you as much as they think they can charge you. There is no - you cannot talk to an airline pricing executive and say: What does this seat cost today? Because they don't know because if there's a plane of 150 people, 130 are probably paying a ... | the problem is the airlines live and die on a simple mantra they will. charge you as much as they think they can charge you there is no - you cannot talk to an airline pricing executive and say: what does this seat cost today? because they don't know because, if there's a. plane. of 150 people 130 are probably, paying ... | The problem is the airlines live and, die on a simple mantra They will charge you as much as they think they can charge you There is no - you cannot talk to an airline pricing executive and say: What does this seat cost today? Because they don't know because if there's a plane of 150 people 130 are probably paying a, d... | the problem is the airlines live and die on a simple mantra. they will charge you as much as they think they can charge you. there is no - you cannot talk to an airline pricing executive and say: what does this seat cost today? because they don't know because if there's a plane of 150 people, 130 are probably paying a ... |
That infuriates customers at both ends of the scale, because someone who flies from coast to coast and got a $99 fare one day wonders why the next time it's $999, and the business traveler who always pay $999 wonders why that person sitting next to him got a $99 fare. | that. infuriates customers at both ends of the. scale because someone who; flies from coast to coast and got a $99 fare one day wonders why the. next time it's. $999, and. the business traveler who always pay $999 wonders why, that person; sitting next to him got a | That infuriates customers, at both ends. of the scale because someone who flies from coast to coast and got a $99 fare one day, wonders why the next time it's $999, and the business traveler who, always pay $999 wonders why that. person sitting next to him got a | that infuriates customers at both ends of the scale, because someone who flies from coast to coast and got a $99 fare one day wonders why the next time it's $999, and the business traveler who always pay $999 wonders why that person sitting next to him got a $99 fare. |
Wasn't the tradeoff for airline deregulation supposed to be cheaper flights? And yes, we have to accept that, you know, those frills like blankets and pillows, they're not going to come with anymore. | wasn't the tradeoff, for airline. deregulation supposed to be cheaper flights? and yes we have to accept that you know those frills like blankets and pillows they're not going to come with | Wasn't the, tradeoff for airline. deregulation supposed to be cheaper flights? And yes we have to accept that you know those frills like blankets and pillows they're not going to come with | wasn't the tradeoff for airline deregulation supposed to be cheaper flights? and yes, we have to accept that, you know, those frills like blankets and pillows, they're not going to come with anymore. |
Yes, well - well, you know, what we originally - you know, the man who was basically considered the father of deregulation, Alfred Kahn, just recently died. The last time he spoke before Congress, which was only about two years ago, he said the technical term for the industry we now have is called stupid. He said that'... | yes well, - well you know what we originally - you know the man who, was basically considered the father of deregulation. alfred kahn just recently died the last time he spoke before congress which was only about two years ago he said the technical term for the industry we. now have is called stupid he said, that's wha... | Yes well, - well you know what we originally - you. know the man who was basically. considered the father of deregulation Alfred Kahn just recently died The last time he spoke before. Congress which was only about two years ago he said the technical term for the industry we now have is called stupid He said that's what... | yes, well - well, you know, what we originally - you know, the man who was basically considered the father of deregulation, alfred kahn, just recently died. the last time he spoke before congress, which was only about two years ago, he said the technical term for the industry we now have is called stupid. he said that'... |
But he would also tell you, as I've spoken to him many times over the years, that he had never expected the airlines that existed at the dawn of deregulation in 1978 would still be around today. | but he would also. tell you as i've spoken to, him many times over the years that he had never expected the airlines that existed at. the dawn of deregulation in 1978 would still be around | But. he would. also tell you. as I've spoken to him many times over the years that he had never expected the airlines that existed at the dawn of deregulation in. 1978 would still be around | but he would also tell you, as i've spoken to him many times over the years, that he had never expected the airlines that existed at the dawn of deregulation in 1978 would still be around today. |
The industry has had an amazing ability to adapt, even while losing tens of billions of dollars, and one of the ways they've done it is to segment customers in a pricing regimen that's very difficult. Everybody gets the worst service, but everybody doesn't pay the same price for that service. | the industry has had an amazing ability; to adapt. even while losing tens of billions of. dollars and one of the ways they've done it is to segment customers in a pricing regimen that's very difficult everybody gets the worst service. but, everybody doesn't pay the same price for that. | The industry, has had an amazing ability to adapt even; while losing tens of billions of. dollars and one of the ways they've, done it is to segment customers in a pricing regimen that's very difficult Everybody gets the worst service but; everybody doesn't pay the same price for that | the industry has had an amazing ability to adapt, even while losing tens of billions of dollars, and one of the ways they've done it is to segment customers in a pricing regimen that's very difficult. everybody gets the worst service, but everybody doesn't pay the same price for that service. |
Those airlines that were around when deregulation started are called legacy airlines. | those airlines that were around, when deregulation started are called legacy | Those airlines that were around when deregulation started are called legacy | those airlines that were around when deregulation started are called legacy airlines. |
Here's an email that references that from Kim in San Francisco. In a couple of weeks, we're going to be flying a legacy airline, and we dread it. We've become completely spoiled by Virgin America and JetBlue where we have our choice of entertainment and Wi-Fi on board. Perhaps, many of the complaints are that the legac... | here's an email, that references that from kim in san francisco in. a couple of weeks we're going to be flying a legacy airline; and we dread, it, we've become completely spoiled by virgin america and jetblue. where we have our choice of, entertainment and wi-fi on board perhaps many. of the complaints are that the leg... | Here's an email that references that from Kim in San Francisco In a couple of weeks we're going to be flying a legacy airline and we dread it, We've become completely spoiled by Virgin America and JetBlue where we have our choice of entertainment and, Wi-Fi on board Perhaps, many, of the. complaints are that the legacy... | here's an email that references that from kim in san francisco. in a couple of weeks, we're going to be flying a legacy airline, and we dread it. we've become completely spoiled by virgin america and jetblue where we have our choice of entertainment and wi-fi on board. perhaps, many of the complaints are that the legac... |
Do different airlines get rated differently by customers? | do different airlines get rated. differently by | Do different. airlines get rated differently, by | do different airlines get rated differently by customers? |
MR. BRANCATELLI: I think they do. There is an absolute strata. I mean, it's interesting we're talking about Southwest Airlines in a different context today, but Southwest Airlines is, by general acclamation, the easiest, simplest, quote, unquote, "most reasonably priced airline." | mr. brancatelli: i think they do there is an absolute strata i mean it's interesting we're talking about. southwest airlines in a different context today but southwest airlines is by general acclamation the easiest simplest quote unquote "most reasonably priced | MR BRANCATELLI: I think they do There is an absolute strata I mean it's interesting we're talking. about Southwest Airlines in a, different context today. but, Southwest Airlines. is by general acclamation the easiest simplest quote unquote "most reasonably priced | mr. brancatelli: i think they do. there is an absolute strata. i mean, it's interesting we're talking about southwest airlines in a different context today, but southwest airlines is, by general acclamation, the easiest, simplest, quote, unquote, "most reasonably priced airline." |
And there's a reason why people believe that, Neal, whether it's true or not, is everybody seat, every flight, every day, every route, you know exactly what you're getting from Southwest. As you said, they fly only one type of aircraft. | and there's a reason why people believe, that neal whether it's true or not is everybody seat, every flight every, day every, route you know exactly what you're getting from southwest as, you said they fly only one type of | And, there's. a reason why people believe that Neal. whether. it's true or not is everybody seat every flight every day every route you know exactly what you're getting from Southwest As you said they fly only one type of | and there's a reason why people believe that, neal, whether it's true or not, is everybody seat, every flight, every day, every route, you know exactly what you're getting from southwest. as you said, they fly only one type of aircraft. |
JetBlue, a new airline, young fleet, they've gone a different way -leather seats, free TV, little more legroom. Virgin America, even newer than that, have added some frills to that. | jetblue a new airline young, fleet. they've, gone, a different way -leather. seats free tv little more legroom virgin america even newer than that have, added some frills, to. | JetBlue a new airline young fleet they've gone a different way. -leather seats free TV little more legroom Virgin America even newer than, that have added some frills, to | jetblue, a new airline, young fleet, they've gone a different way -leather seats, free tv, little more legroom. virgin america, even newer than that, have added some frills to that. |
They're the new competitors in the field, and you can get some advantage from flying them. On the other hand, they do not have first-class cabins. They do not fly internationally, and they do some other things in ways that are less good for the customer. It's all what you choose to fly. You can't fly Virgin America eve... | they're the new competitors in the field and you; can. get some advantage from flying them on the other hand they, do, not have first-class cabins they do not; fly internationally and they do some other things in ways that are, less good for the customer it's all what you. choose. to, fly. you can't fly virgin america | They're the, new competitors in the field and you can get; some advantage from. flying them On the other hand they do not have. first-class cabins They; do not fly internationally and they do some other things in ways that are less good for the customer It's, all, what you choose to fly You can't fly Virgin America | they're the new competitors in the field, and you can get some advantage from flying them. on the other hand, they do not have first-class cabins. they do not fly internationally, and they do some other things in ways that are less good for the customer. it's all what you choose to fly. you can't fly virgin america eve... |
And, by the way, Virgin America has not made money yet on a long-term basis. So you're flying an airline that's hope - betting that it can succeed by having the investors throw money at it. | and by the way virgin america has not made money yet on a long-term basis so you're flying an airline that's hope - betting that it can succeed by having the investors throw money at | And, by. the way Virgin America has not made money yet on a long-term basis, So you're. flying an airline; that's, hope - betting that it can succeed by having the investors throw money, at | and, by the way, virgin america has not made money yet on a long-term basis. so you're flying an airline that's hope - betting that it can succeed by having the investors throw money at it. |
Go ahead, please. | go ahead | Go ahead | go ahead, please. |
JetBlue makes money. Southwest has always made money. So you could make the case that the only airline that really works in this country is Southwest. It's the only airline that always makes money. | jetblue makes money southwest has always made money so you. could make the case that the only, airline that really works in this country is southwest it's the only airline that always makes | JetBlue makes money Southwest has always made money So you could make the case that the only airline that really works in this country is Southwest It's. the only airline that always makes | jetblue makes money. southwest has always made money. so you could make the case that the only airline that really works in this country is southwest. it's the only airline that always makes money. |
Just a slight correction, I think, JetBlue does fly to the Caribbean, so that does count as international. | just a slight correction i think jetblue does fly to the caribbean so that does count as | Just a slight correction I think JetBlue does fly to the Caribbean so that does count. as | just a slight correction, i think, jetblue does fly to the caribbean, so that does count as international. |
MR. BRANCATELLI: Yes. We - I'm sorry, Neal. That's me talking in industry jargon. Generally speaking, when we say internationally, we mean across an actual ocean, not just the Caribbean. | mr brancatelli: yes we - i'm, sorry neal, that's me talking in industry jargon generally speaking when we say internationally we mean across an actual ocean not just the | MR BRANCATELLI: Yes. We - I'm sorry Neal, That's me talking in industry jargon Generally speaking, when we say internationally we mean across an actual ocean not, just the | mr. brancatelli: yes. we - i'm sorry, neal. that's me talking in industry jargon. generally speaking, when we say internationally, we mean across an actual ocean, not just the caribbean. |
They do fly into the Caribbean and into Mexico, as does Southwest now have some connecting service. Virgin America flies to Toronto. We can't ignore our Canadian friends. But the airlines that fly across oceans are still the legacy carriers, whose names you recognize from the '70s. | they do fly into the, caribbean and into mexico as does southwest now have some. connecting service virgin america flies to toronto we, can't ignore our canadian friends but, the airlines, that fly across oceans are still the legacy carriers whose names you, recognize from the, | They do fly into the Caribbean and into Mexico as does Southwest; now have some connecting service Virgin America flies to Toronto We can't ignore our Canadian friends But the airlines. that fly across oceans are. still the legacy carriers whose. names; you recognize from the | they do fly into the caribbean and into mexico, as does southwest now have some connecting service. virgin america flies to toronto. we can't ignore our canadian friends. but the airlines that fly across oceans are still the legacy carriers, whose names you recognize from the '70s. |
We're talking with Joe Brancatelli, the editor of joesentme.com, a website for business travelers about, well, why we still hate the airlines after a survey showed that measurable performance had improved. You're listening to TALK OF THE NATION from NPR News. | we're talking with joe brancatelli the editor of joesentme.com, a website for business travelers, about well why we still hate the airlines, after a survey showed, that measurable performance had improved you're listening to, talk of the nation from npr, | We're talking with Joe Brancatelli the editor of joesentme.com a website for business travelers about. well why we still hate the airlines after a survey showed that measurable performance had improved You're listening to TALK OF. THE NATION from NPR | we're talking with joe brancatelli, the editor of joesentme.com, a website for business travelers about, well, why we still hate the airlines after a survey showed that measurable performance had improved. you're listening to talk of the nation from npr news. |
Let's get Carmen on the line. Carmen with us from San Antonio. | let's get carmen on the. line carmen with us from san | Let's get Carmen on the line Carmen with us from. San | let's get carmen on the line. carmen with us from san antonio. |
Yes. I was calling to bring up an issue of flying that I heard the other callers. First of all, I want to thank the flight attendants and the pilots from the flights I've traveled on. They've always been very excellent, and I've done a lot of flying. | yes, i was calling to bring up an, issue of. flying, that, i heard the other callers first of all i want to thank the, flight attendants and the pilots from the flights i've traveled, on they've always been very excellent. and i've done a lot of | Yes I was calling to bring up an issue of flying that, I heard the. other callers, First of all I want to thank the flight attendants and the pilots. from the flights I've. traveled on They've. always been very excellent and I've done a lot of | yes. i was calling to bring up an issue of flying that i heard the other callers. first of all, i want to thank the flight attendants and the pilots from the flights i've traveled on. they've always been very excellent, and i've done a lot of flying. |
The only concern I have recently is issues of missing flights. When we fly from San Antonio, you normally don't have a direct flight, and they usually - it seems to me the time between your flights to get to your Dallas or Houston seems to be shorter now, and so the higher chance of missing flights. | the only concern i have recently is issues of missing. flights when we. fly; from san antonio you normally don't have a direct flight and they usually - it seems. to me the time between your flights. to get to your. dallas or houston seems to be shorter now and, so the higher chance of; missing | The only concern I have recently is issues of missing flights When we fly from San Antonio you normally don't have a direct flight and they usually - it seems to me the time between your flights to, get to your Dallas or Houston seems to, be shorter, now and so the, higher chance of missing, | the only concern i have recently is issues of missing flights. when we fly from san antonio, you normally don't have a direct flight, and they usually - it seems to me the time between your flights to get to your dallas or houston seems to be shorter now, and so the higher chance of missing flights. |
Two times in the last year, I flew first class, paid first class. And the flight to San Antonio got us delayed because we got stuck 30 minutes in the - what you call, in Dallas where they call - they're waiting for the plane to get to the terminal, and we just feel that - is there any study shown that more people are m... | two times in the last year i flew first class paid first class and the flight to san antonio got us. delayed because we, got stuck 30 minutes in the - what you call. in dallas, where they call, - they're waiting for the plane to get to the terminal and we, just feel that - is there any, study shown that more people are... | Two times. in the last year I flew first class paid first class And the flight to San, Antonio got us delayed because we got stuck 30 minutes in. the - what you call in Dallas where they call - they're waiting for the plane to get to, the terminal and we just feel that - is there, any study shown that more people are m... | two times in the last year, i flew first class, paid first class. and the flight to san antonio got us delayed because we got stuck 30 minutes in the - what you call, in dallas where they call - they're waiting for the plane to get to the terminal, and we just feel that - is there any study shown that more people are m... |
Yeah. And you always know, Joe, if your plane lands at Gate A-1, your connecting flight leaves from ZZ-26. | yeah and you always know. joe if your plane lands at gate, a-1, your connecting flight leaves from | Yeah And you always know Joe if your plane lands at Gate A-1, your connecting, flight leaves from | yeah. and you always know, joe, if your plane lands at gate a-1, your connecting flight leaves from zz-26. |
Absolutely. One of the problems that the airline industry faces is distribution of passengers. It's very difficult in an airline industry to fly nonstops between major destinations now because it's so expensive. | absolutely one of the problems that the airline industry faces. is distribution of passengers it's very difficult in an airline industry to fly, nonstops between major destinations now because it's so | Absolutely One of the problems. that the airline industry faces. is distribution of, passengers It's very difficult in an airline industry to fly nonstops between major destinations now because it's so | absolutely. one of the problems that the airline industry faces is distribution of passengers. it's very difficult in an airline industry to fly nonstops between major destinations now because it's so expensive. |
The concept of hub, i.e., gathering a bunch of passengers from - called spokes in smaller cities - and then bringing them in a big hub city like a Chicago, which has been a hub since railroad times, and then redistributing again, is a very complicated and complex matter. | the concept of hub i.e., gathering a bunch of passengers from - called spokes in smaller cities - and then bringing them in, a big hub city like a chicago which has been a hub; since railroad times and then redistributing again is a very complicated and complex | The concept, of hub i.e., gathering a. bunch of; passengers from - called spokes in smaller cities - and then bringing them in a big hub city like a Chicago which has been a. hub since, railroad times and then redistributing again is a very complicated and complex | the concept of hub, i.e., gathering a bunch of passengers from - called spokes in smaller cities - and then bringing them in a big hub city like a chicago, which has been a hub since railroad times, and then redistributing again, is a very complicated and complex matter. |
The airlines want to keep the planes flying. They only make money when the plane is in the air. And as Clive told you in the earlier interview, you know, the Southwest flights make six or seven flights a day sometimes because they go point to point only. | the airlines want to keep; the planes flying they only make money when the plane is in the air and as clive told you in the earlier interview you know the southwest, flights make six or seven flights a day sometimes because they go point to point | The airlines want to keep the planes flying They only make money when the plane, is in the air And, as Clive told you in the earlier. interview you know the Southwest flights make six or seven. flights a day. sometimes because they go point to. point | the airlines want to keep the planes flying. they only make money when the plane is in the air. and as clive told you in the earlier interview, you know, the southwest flights make six or seven flights a day sometimes because they go point to point only. |
So the airlines in a way - in a reason to make some more money, sometimes cut the connection time down to too far that you could actually make it in the real world. While they're expanding the schedule time, you know, it's like now a five-hour flight takes six hours in the real world, they cut down the connection time.... | so the airlines in a way - in a reason to make some more money sometimes cut the connection time down to too far that you could actually make it in the real world while they're expanding the schedule time you know it's, like now. a five-hour flight takes six hours, in the real world they. cut down the connection time s... | So the airlines in a. way - in a reason to make some more money sometimes cut the connection time down, to too far that you could actually make it in the real world, While they're expanding the schedule time. you know it's like now a five-hour flight takes six hours in the, real world they. cut down the connection time... | so the airlines in a way - in a reason to make some more money, sometimes cut the connection time down to too far that you could actually make it in the real world. while they're expanding the schedule time, you know, it's like now a five-hour flight takes six hours in the real world, they cut down the connection time.... |
Carmen, thanks very much. | carmen thanks very; | Carmen thanks very | carmen, thanks very much. |
A quick email from Carey(ph) in Santa Rosa. My mother works for a discount airline and comes home with ridiculous stories describing the unimaginable ways people act on the airplane. While people want to treat flight crews like waitresses that we forget they are there for safety reasons, not for personal service. Pleas... | a quick email from carey(ph) in santa rosa my mother works for a discount airline and comes home with ridiculous stories describing the unimaginable ways people act on the airplane; while people want to treat flight crews like waitresses that we forget they are there for. safety reasons not for personal service please ... | A quick email from Carey(ph) in Santa Rosa My mother works for a discount airline and comes home with ridiculous stories describing the unimaginable ways people act on. the airplane While people want to treat. flight crews like, waitresses that. we forget they are there for safety reasons not for personal service Pleas... | a quick email from carey(ph) in santa rosa. my mother works for a discount airline and comes home with ridiculous stories describing the unimaginable ways people act on the airplane. while people want to treat flight crews like waitresses that we forget they are there for safety reasons, not for personal service. pleas... |
And let's see if we get one more caller in, and this is Larry. Larry with us from Sheridan in Oregon. | and let's see, if we get one more caller, in and, this is larry, larry, with us from, sheridan in | And let's see if we get one more caller in, and this is Larry Larry, with us from Sheridan in | and let's see if we get one more caller in, and this is larry. larry with us from sheridan in oregon. |
Yeah. Thanks for taking my call. I think making a connection at ZZ-26 is tough, try to make it to ZZ-27. I'm a corporate/charter pilot, so, obviously, I have ulterior motives here. But I wonder if maybe we should just adjust our standards for what we expect from the airlines. And I think that's a big successful part of... | yeah thanks for taking my call i think making a connection at zz-26 is tough try to make. it to zz-27. i'm a corporate/charter pilot. so obviously i have ulterior motives here but i wonder if maybe we should just adjust our standards for what we expect from, the. airlines and i think that's a big successful part of, so... | Yeah Thanks. for taking my call, I think making a connection at ZZ-26 is tough try to make it to ZZ-27. I'm a corporate/charter pilot so, obviously, I have ulterior motives here But I, wonder if maybe we should just adjust our standards for what we expect from the airlines; And I think, that's a big successful part of ... | yeah. thanks for taking my call. i think making a connection at zz-26 is tough, try to make it to zz-27. i'm a corporate/charter pilot, so, obviously, i have ulterior motives here. but i wonder if maybe we should just adjust our standards for what we expect from the airlines. and i think that's a big successful part of... |
Joe Brancatelli, we should all expect no more than a bag of peanuts and maybe a bad joke. | joe brancatelli we should. all expect no more than a bag of, peanuts and maybe a bad | Joe Brancatelli we should all expect no more than a bag of peanuts and maybe a bad | joe brancatelli, we should all expect no more than a bag of peanuts and maybe a bad joke. |
Could be. First of all, thank you for flying us safe. Pilot, I mean, we do not say thank you often enough to the people who, as your emailer said, they're there for our safety. | could be first of all, thank you for flying us safe pilot i, mean we do not say thank you. often enough to the people who as. your; emailer said they're there for our | Could, be First of all thank you for, flying us safe Pilot, I mean we do not say thank you often enough to the people who as your emailer said they're there for our | could be. first of all, thank you for flying us safe. pilot, i mean, we do not say thank you often enough to the people who, as your emailer said, they're there for our safety. |
The problem is the airlines tell you that they're there for another reason. And as to this Southwest point, that goes to my point about the consistency - every seat, every flight, every day, every route, you know exactly what you're getting. So the airline manages your expectations, and your expectations cannot be any ... | the problem is. the airlines tell you that; they're there for another, reason and, as to this, southwest point that goes to, my point about the consistency - every seat every flight every day every route. you know exactly what you're getting so the airline manages your expectations and your. expectations, cannot, be an... | The problem, is; the airlines tell you that they're, there for another reason And as to this Southwest point that goes to my point about the consistency - every seat every flight every day every route you know exactly what you're getting So the airline. manages your expectations and your expectations. cannot be any dif... | the problem is the airlines tell you that they're there for another reason. and as to this southwest point, that goes to my point about the consistency - every seat, every flight, every day, every route, you know exactly what you're getting. so the airline manages your expectations, and your expectations cannot be any ... |
Subsets and Splits
No community queries yet
The top public SQL queries from the community will appear here once available.