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review stringlengths 61 22.4k | label float64 1 5 | __index_level_0__ int64 |
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Most pleasant experiece
We totally enjoyed our stay at the Strand: friendly service and excellent accommodations. All staff memebers were very friendly, ready to offer any service or answer any question. Room was very comfortable, clean and spacious. Would recomment this hotel to any traveller to New York wishing to ad... | 5 | null |
Awesome!!
I am picky!!! So when planning our 5 day trip with my husband and two little girls (ages 8 and 9) we looked at quite a few hotels. Well we picked the best hotel to stay while in DC. From the doorman to housekeeping....they all made our stay very enjoyable. Great location, pretty rooms, clean bathrooms. Restau... | 5 | null |
Travelodge needs to axe this property
We stayed here for the weekend of the Formula 1 race in austin. We had previously lived in Austin for 6 years so we knew going in that this was a rough hotel and that the mall was dead. The location for going to the track though was very good. Aside from the ridiculous rates everyo... | 1 | null |
Beautiful Disaster
I thought the hotel looked nice from the website .. But when I checked in the silverware was dirty in the drawers.. The closet to the water tank was filthy with dust! And the bathroom was absolutely disgusting.. I took pics on my phone for proof of you'd like to see them... At one point I noticed a h... | 1 | null |
Smells like dog urine.
This is one of the most overpriced hotels I've ever stayed in and I've spent a 30 year career staying in hotels all over the country ranging from Hilton Gardens to places with used drug addict needles in the carpet. It's not one of the worst I've stayed in but it is definetly the most overpriced.... | 2 | null |
In need of upgrade
We had stayed at the Travel Inn 11 years ago, but unfortunately our second trip was a big disappointment. The hotel is dated and the rooms are in need of an upgrade and it look as though nothing had been done since out last visit.
We chose the Queen room which proved to be a mistake with a very small... | 2 | null |
Excellent Hotel with lots of little extras
We booked this hotel for our 25th wedding anniversary and it did not disappoint. First, our room was ready ahead of time. Second, they upgraded us to a beautiful suite. Third, we ordered the celebration add on and it had the most delicious treats we ever had. The macaroons mel... | 5 | null |
Comfortable hotel in good location
Just returned from one week here with my husband. Hotel is clean,comfortable and the staff are extremely helpful and friendly. Plenty of maps in reception. Bus 47 right outside will take you straight to Fishermans wharf $2 each way, 20 mins walk down Geary to Union Square.
Rooms are p... | 5 | null |
Great location and price
I live locally, but stayed with girlfriends from out of town at this hotel for one Sat. night in April for a 'girls weekend'. It was an excellent choice. It's pretty difficult to find rooms with two double beds in Manhattan, and this hotel has them (and there's even still room to walk around th... | 4 | null |
Very clean
My wife and I stayed here one night before flying out of Charlotte's airport. Room was very clean and the bed was very comfortable. The free parking and shuttle service to the airport was great. Although we did not stay to long the hotel seemed very clean and the staff was very friendly. | 5 | null |
Service was good but no luxury by any means
If your just looking for a good value and don't need really nice accommodations, this is your place. This provides you with the very basics. The breakfast area was nice and they had plenty of choices for breakfast. We mostly chose this location because it was walking distance... | 3 | null |
Excellent Business Hotel
I checked into the Omni for two nights, and it was everything you want in a business hotel. Excellent front desk, great location (in the Gaslight district), great rooms, and great views of the waterfront.
The gyn, the pool and jaccuzi are all awesome.
Would stay at the Omni, as long as I can af... | 5 | null |
Grand Rooms for Celebrations, Tired Rooms for Sleeping
Stayed at this hotel because of a celebration event. Old grandeur in exquisitely and ornately decorated ballrooms. Hotel rooms far from "grand". Frayed carpeting held together by duct tape when it was not worn too thin. Unrenovated rooms from tiny to average size b... | 3 | null |
Terrible service, noisy room and would not recommend this hotel to anyone.
First off, the hotel looked amazing online but it was the complete opposite. I have never stayed in such a poorly run hotel. The reception staff were nice but the hotel room and experience was awful. My sister and I stayed at this hotel one nigh... | 2 | null |
Suite Life..I think not..
For some unknown reason my review was never posted. Glitch? Probably not..
Service - Non existent unless you deal with Christina. The others act like you are a nuisance, they are rude (ESPECIALLY THE MANAGER who kept going up on my rate when I extended my stay - even though we had an agreement... | 1 | null |
Would not stay here again
I've stayed at other Hilton hotels, this particular stay was one of my least favorite. I had booked a room on the Executive level two months prior so you would think they would have a room available. At check-in, they never explained that the floor was sold out or gave us the proper access car... | 3 | null |
Not what I expected
I thought a Radisson was a good bet for a business trip. Not so much. There is a $20 charge to park in the parking garage, or a bit of a hike to find other parking. The lobby was nice and clean, but when I got onto the elevator, I thought I was in the service elevator. Dirty carpet, very banged up. ... | 3 | null |
No i don't work for the hotel!
This hotel was the cleanest I have EVER been in, the staff was very helpful they even called me to make sure everything was okay. They knew my name and why I was staying at the hotel not just one person but 3 people. Our room was a studio with a couch TV and a couple of chairs in one room... | 5 | null |
terrible hotel
in a busy weekend they charged me 360 $ for what seemed to be a 1 star hotel. (and I am generous)
for 2 days they did not have large towels so I had to use a tiny towel after shower.
I could not wash my hair because the water flaw was SO weak.
The roon is miniature, 2 bed, 1 chair- and I bumped into the... | 1 | null |
Good for a prime downtown Chicago location.
Being on an official trip, I didnt get time to use any services except the boarding. The reception desk staff was very courtious. An upgrade for $20/night to Lakeview room is highly recommended as the mornings were breathtakingly beautiful. The location is close to Millennium... | 4 | null |
Ups and Downs
This hotel has some ups and downs....The location is great. It's in walking distance to almost anything, close to trains and resturants.The down side of it is that from the outside of the building and through the lobby looks great but once you start to go up the elevator and to your room it starts to look... | 2 | null |
Nice Hotel, but ...
First we got at the hotel to announce our arrival and store our luggage at 9h30 the morning. they we came back at 3h30 as requested by the hotel. They got an hard time to find our reservation.. then they said it's not ready. we waited 2h at the lobby. for an VIP room at 600$ night, this is unaceptab... | 1 | null |
Exceeded expectations in every way
We're used to fine hotels, from Trump in Miami, to Soffitel in NYC, to The Willard in Washington. The Westin Copley is right up there with the finest hotels you'll ever stay in. What sets them apart? The service. Our room was amazing as well.
Our experience started on Facebook where I... | 5 | null |
Great eight days!
We were there for the 5/7 th Calvary XI Reunion July 21 - July 29, 2012.
The staff was excellent and everyone was very friendly.
The walk to the Riverwalk was great exercise and riding on the Trolley to
Market Square was nice.
Self parking and internet was great.
The signage on the streets were great... | 5 | null |
In much need of a renovation!
Tired property without the upgraded lobby. Location is close to airport but the choices in restaurants near this hotel is terrible. Occupancy here must be dismal because the place is so rundown. The rates next door at the full-service Marriott hotel were so high I took a chance and parked ... | 2 | null |
Great Value!!
I stayed at the Vagabond Hotel Circle when I came into town for a conference at the San Diego convention center in downtown San Diego. I decided to save some money and live a little far away from the conference. The actual distance was about 6 miles and the route was at the most 15 minutes by car between ... | 5 | null |
Seen better days
Nice area and safe but the rooms have seen better days. Hotel staff is helpful and very friendly, but the room's are very dingy, they need to completely gut each room. Carpets look dirty, shower handles falling off and I noticed mold growing in the bathroom. I like the area but will stay somewhere else... | 3 | null |
Very friendly
From the time we pulled up, the friendliness of the staff was wonderful. Our check in went very smoothly on the busiest weekend of the year, concierge was very helpful, and the doormen couldn't be nicer or friendlier. Our room was very nice and loved the location. | 5 | null |
Fantastic hotel
This hotel is great! Perfect location right in the middle of the restaurant district and only a block from the trains, which we took everywhere. The staff is incredible, especially the two gals who worked the afternoon shift at the front desk. They were super friendly and helpful and welcomed us back en... | 5 | null |
Cool Hotel
This hotel is great, location about 4-5 blocks away from times square and 2 blocks away from the Metro & everything else is very walking distance. Once you walking the hotel there is people who help you check in the computer and they was friendly & helpful with giving hints & tips about New York. The room is... | 5 | null |
Ideal price and location
We stayed at the Hotel St James from 19th May – 23rd May and found the hotel ideal for our New York visit.
Upon our arrival we were met with a friendly response at the front desk where credit card details were taken for incidentals, we had paid for the hotel prior to the visit through Travel R... | 4 | null |
"Best Hotel With Good Service"
This was honestly the best hotel we have probably ever stayed at as an overall package. First of all, they let us check in much earlier than our check-in time which was extremely helpful for our itinerary. The staff there was the most friendly and hospitable team of people I have ever enc... | 5 | null |
Clean Hotel in Great Location
We recently stayed at The paramount from 8th March 2012. We were upgraded to a Queen room - it had a disabled adapted bathroom but no worries as there was lots of space. We did however miss having a dressing table or extra table as could not plug in GHD's and use of a mirror other than the... | 4 | null |
You get what you pay for...
If you're looking for a room to stay on a budget trip, this is a good price. You just have to compromise with the service and the level of quality of the room. | 2 | null |
Unbearable situation
Hotel Frank inspired me to become a reviewer.
I travel constantly for business. I recently stayed at Hotel Frank recently and between the construction noise in the hotel and the union protesters outside my window it was unbearable. Nothing like being woken up to drilling and someone on all bullhorn... | 1 | null |
FORT RAPIDS
Our Stay was from 4-7-49/2012. This organization lacks GREATLY in Customer Service Relations. Staff is not friendly at all. We asked for 4 toothbrushes and waited entirely too.... long for them to bring up 2 toothbrushes yet we rented a villa for 10 people. Staff is not very oriented on locations within the... | 2 | null |
funky urban location
Stayed for three nights with my wife on a city break (part of a larger holiday). I liked the location, being in Mount Vernon, which is more 'genuine' than the faceless tourist traps of the Inner harbour. Here you are part of a local community and there are some nice restaurants within a stone's thr... | 5 | null |
Pushy reception staff(Justina)/food poisoning!
Arrived at this hotel,located opposite building SITE,was not impressed!!!
Rooms are very small,for the money.It does not deliver.
Justina,was very PUSHY<insisted 4 times ,i give her my credit card details,before viewing the room.One night was already pre-paid!I I said not ... | 2 | null |
Best Value around Time Square
I stayed as part of a business meeting October 6 - 8th. The hotel was about 100 dollars cheaper than any name brand hotel in the area. The rooms are clean and nicely decorated and though small they are decent sized for NYC. Yes there is a seedy DVD joint near and a probation center on the ... | 4 | null |
Good location but poor value
This is a hotel great for location. However, i dont think the price is justifiable.
The room is perpetually cold as the heater is not strong. Breakfast sucks so I dont even bother to eat in the hotel . Hotel is clean though. | 3 | null |
Very hard to find entrance and very sad-depressing view for NY vacation
Very hard to find the entrance because there is no big sign with the hotel name on it, also the entrance is located in a very tiny dead end street. Traffic, construction and securities all around the ground zero area so it made it very difficult to... | 2 | null |
Great Hotel but Service need improvement
Just stayed at this hotel for 4 days. The suite was wonderful: great bed, great bathroom and nice view from the windows. Also very friendly staff. When you stay at an hotel where you pay 600$/night you expect service. Not sure that there was enough staff on site. No one was ther... | 4 | null |
centrally located hotel
pros:
- centrally located hotel, can be reached easily by BART from the airport; only a few steps away from the train station
- friendly staff
- wonderful view over city of san francisco
- only a few steps away from the cable car station Powell street
- american breakfast to be recommended
- loc... | 4 | null |
Awful, dirty, will not return
Stayed here for $200/night since it was the cheapest hotel available on the Saturday night that I needed to be in Philly. Guess you get what you OVER-pay for. Check-in was a mess, zero friendliness at the desk. Get a room on the third floor which REEKED of beer and cigarettes, despite supp... | 1 | null |
1 Star Hotel NOT 3!!!!!
I have stayed at 100s of hotels and this is by far the worst one I have ever stayed at. We booked it expecting a 3-star hotel and that is simply false advertisement. You will be better off staying at a Super 8 or Motel 6. The hotel room was falling apart and not clean. I could not wait to get ho... | 1 | null |
PLEASE READ BEFORE YOU BOOK
What VanLandingham offers: good grounds for pictures & a place where everyone in your (small) party can stay together.
What you should NOT expect from VanLandingham: up to date facilities, a staff that is capable or even interested, any customer service, any attention to catering details, ho... | 2 | null |
Great location, beautiful hotel
We enjoyed our stay at the Long Wharf. The hotel is clean, well decorated and has a great location. You have to go up an esculator to get to the lobby which is unusual. We stayed in the back bay the last time in Boston and we like this location a lot better. It is closer to the things we... | 4 | null |
Great place to stay to see the sights!
This hotel is on the River, so it is in a great location to see the sights North and South of the River. We walked everywhere, up the Magnificent Mile to the Hancock Tower, and South to the Art Institute and the Willis (Sears) Tower. We got a great deal from Hotwire, so that made ... | 4 | null |
Consistency MUST be the key to a large box hotel
I loved this hotel! It was perfect for a business visit. The owners definitely have an eye for design and having their personal art collection throughout was a big plus. The majority of the staff here was great however, inconsistencies with service still surprise me in 2... | 4 | null |
Loved this hotel.
We stayed here for 4 nights at the start of our holiday and could not have asked for anything more.
From the welcome email prior to arrival through to check-out, the staff were friendly, helpful and professional. We were given a lovely room on the 5th floor which was quiet and well positioned. There w... | 5 | null |
Very Comfortable
This hotel was convenient and comfortable. The room was wonderful, the hotel was full but I didn't hear any noise at all. The breakfast was very good, couldn't be better in my opinion. We will definitely stay here again. | 5 | null |
Disgusting rooms
Rooms were in poor condition. Water stains everywhere, very musty and damp feeling. Linens in poor condition. Only provided two towels for four of us and wanted to charge $5 for each additional towel. Management was rude. Decent location, for the price. | 1 | null |
Slightly below average expensive hotel
I stayed for one night for a business meeting. The room needed repair, torn carpet, poor paint job, old towels. The people were nice and that made up for a lot.
The phone in the room for my meeting did not work even after half and hour of them working on it. The rooms were not ver... | 3 | null |
Great value
My wife and I came to Phoenix for a concert and found this Hampton to have a great deal on a one bedroom suite for under $90. The hotel is well kept and clean and the staff is friendly. We arrived at 2:45pm and were told we would have to wait as our room wasn't ready - roughly 45 minutes later it was ready.... | 3 | null |
Location is its only virtue
This hotel is just a few blocks from the Art Museum and not far from Center City. Parking is free. Some of the people at the front desk were friendly, others not very pleasant. The room was dingy and only moderately clean. The floor didn't appear to have been vacuumed recently and there was ... | 2 | null |
Outstanding hotel!
This hotel actually spoilt us, attention to detail and one of the best nights sleep we've ever had. Excellent facilities and all the staff couldn't help enough. Would stay here every might if we could. | 5 | null |
Being honest..
We stayed in a Spectacular Room with two double beds and the room was quite dark. There were no main ceiling lights and instead we had to depend on lamps situated around the room. The room was an OK size but the bathroom was pretty tight. Housekeeping staff were amazing and the concierge staff that we we... | 3 | null |
Homewood Suites
We stay at this hotel when in Seattle-It's walking distance to the Seattle Center & along the way there are some good restaurants. The hotel itself is very clean & there is a free breakfast with hot food everyday. There is also a nice walking path by the water, and there is also a decent workout facilit... | 4 | null |
Two Hotels in One
The pretense that the World Center is one hotel, and that the Club Quarters is another ends once you elevate above the first floor.. Then the partition opens and you are in one hotel. The rooms are clean, but small. Free water bottles are available for pure water. Maid service is spotty- we found a us... | 3 | null |
No hot water. No coffee. No staff. Never again.
This was a wonderful hotel when it was a Millennium. Now it has changed hands, and it appears the new management is more concerned with budget cutting than anything else.
Arrived on a Saturday afternoon to a 40 minute wait to check in. It's like they had no idea any of u... | 2 | null |
Can not say enough great things about this hotel!
I recently stayed again at the Staybridge Suites in Times Square -New York City and just had to write another positive review of this property. (See my previous review at http://www.tripadvisor.com/Hotel_Review-g60763-d1465162-Reviews-Staybridge_Suites_Times_Square_New_... | 4 | null |
Only if you have to
This hotel is in desperate need of a makeover. The bed was the only decent point of hotel. Location is convenient to River walk. Needed a room fro one night. TV channel changer never worked despite the desk help. Bathroom needs updated. Morning continental breakfast only adequate. Price was low beca... | 2 | null |
Great hotel!
My boyfriend and I have stayed at this awesome hotel the past few times we visited NYC. We both went to school in the city and this hotel is what NYC is all about! Young, Hip and Fun!!! We will be back soon! | 5 | null |
Great Value with Good Location!
Stayed four nights and was pretty satisfied with the stay. It's a smoking hotel, so all of the rooms smell like smoke, the hallway, lobby and elevator smell of it, too. The carpet in our room seemed like it hadn't been cleaned in awhile, but the hotel must have heard this one before beca... | 4 | null |
The Roosevelt Hotel New York – Worst Hotel we have EVER stayed in.
Booked into the Roosevelt Hotel New York on Sunday 20th August and was given room 1605, when we got there we discovered it was a tiny room with a brick wall view! After visiting the front desk and explaining that we were not happy, they gave us room 122... | 1 | null |
Great stay
The Hyatt Regency met our expectations and exceeded some of them. The hotel is in a great convenient location downtown. The front desk were very friendly and efficient. The rooms were not very new, but were clean and well-maintained. The bar area was located close to the front desk and was always full with h... | 4 | null |
Good Location.
Stayed here for a night the room was a little small but the bed was comfortable and the bathroom was clean. Right across from the hotel is the Reading Terminal a must see. Across the street was a Hard Rock Cafe if you want a quick late night bite to eat. We had a problem with our TV not working, called t... | 3 | null |
pricey but nice
large, clean rooms across the street from the shore. Little noisy on the ocean side. Very good hot breakfast included. Don't bother paying extra for the slice of ocean view you can see between buildings. Staff was friendly & helpful. I would stay here again but would request a room away from the busy st... | 4 | null |
Noisy and not a good night's rest
We planned to use this hotel as a midnight (3 am east coast time) to early morning departure and figured it couldn't be that bad, as other Motel 6 nights have been fine. Not so. As stated in other reports, the hotel employee was behind glass when we checked in after a late flight at 11... | 1 | null |
An OK hotel
This was our second time at this hotel and well, the rooms are reasonably clean and comfortable, the price is convenient, breakfast is not bad (fresh omelets were good) and considering we spent only the nights there, it's ok. The staff is friendly but service is not exactly great. We asked for two extra pil... | 3 | null |
Checked In 7/2 and Stuck Here Until 7/9
I find it amazing that so many hotel chains treat customers, yes customers who are buying their services, who shop around for the best price with such poor service and disregard. Such customers, like myself, receive the "shadow class" service. This is our third stay at this hotel... | 1 | null |
Worst ever
Was the first time we stayed there. As we saw the front and the inside we thought it was ok, but when we got into our rooms, OMG! The air vent was hanging off its hinges, the bathroom had mold and the shower was disgusting. The only good thing was the breakfast and that was the only good thing. The night sta... | 1 | null |
Not up to Sheraton standards
I have never stayed at a Sheraton that disgusted me so much. The pillows on the bed were dirty and had yellowish stains on them. The blankets above the sheets had holes in them. My wife and I had to strip the bed down to the sheet. The sheet was the only item that looked like it had been wa... | 2 | null |
Beware!
Folks beware if you stay there. The hotel is nice and located in a perfect location BUT they will chase you down do do a sales pitch. We own there and they approached us 5 and I repeat 5 different times to do an owner update. That in a nutshell means they want you to spend LOTS more money with them. I already p... | 3 | null |
Better than expected
We went to the JW for a conference and stayed a few extra days- total of 6 days ( and wished is was a few more!) The service was wonderful- always someone asking if they could help you. Everything was clean and staff is very responsive. Pools, restaurants were excellent as well. I went over to the ... | 5 | null |
Location, location, convenience.
I stayed two weeks to cover the NCAA regionals and some spring training games. The hotel's location gave me proximity to downtown and very easy access to the entire metro area. Public trans if I needed it and many fast food locations to safely walk to and from.
The hotel is old but remo... | 3 | null |
If you have any interest in sleep, DO NOT STAY HERE!
Yes, the suites were beautiful. Breakfast and happy hours were nice. The location is amazing, in the heart of it all... But, truly because it's in the heart of it all, if you have any interest in getting a good night's sleep, don't even consider this hotel.
I'm not ... | 2 | null |
Still Decent But Not Like It Used To Be
The first time I stayed at this hotel was in 2002. It was amazing at that time. The rooms were much higher end at that time. The furniture was all really nice and it just seemed like everything was really new. The headboards were solid wood and again, very nice. Now as you can se... | 4 | null |
Quite a few flaws when you look behind the nice decor
This was my first time staying in a Staybridge Suite and I really had high hopes for the place. We were splurging so got the more expensive, two-bedroom suite. All was clean, the beds were comfortable, and having the space to spread out was very nice...that's the go... | 3 | null |
Average Hotel and Average Service disappointing
As someone who is loyal to a hotel chain/program you come to expect that they return the favor from time to time this was not the case at this property. I was intown for a business conference and had made my reservation well in advance. As a Platnium guest I arrived and t... | 2 | null |
A quiet refuge in the madness of Times Square
Hard to believe this wonderful boutique hotel is just steps from Times Square and all the theaters. We stayed two nights, and just loved the room, the location, and the staff. The staff is friendly, helpful, and just all around great. The rooms are moderate size (to be expe... | 5 | null |
Best place to stay in New York
My family and I stayed here recently. The rooms are comfortable, the staff very friendly and the location absolutely perfect. You can walk to a lot of restaurants and attractions and Broadway is around the corner. | 5 | null |
Super location; boo on the extra fees
Booked two nights via Marriott points. I'm a Marriott silver member, but didn't get one thing for being a member other than a nice welcome from the front desk clerk.
We drove into Philly from Boston, so I was very appreciative that the hotel mentioned on its website that people dr... | 4 | null |
San Francisco get away
Ive stayed in this hotel before. It is very convenient to fishermans wharf. Rooms are are small but newly renovated. Staff is helpful. They were remodeling the lobby but still tried to make our stay comfortable as comfortable as possible. | 4 | null |
conference
Very nice hotel good price will recommend hotel And will stay here again. Close to are conference and all otherthings shopping restaurant | 3 | null |
Great location
We stayed here for 4 nights. We were upgraded to a corner suite and it was by far the biggest room we have ever stayed in, in NYC. The only problem was there was contruction outside at the neighboring hotel and this kept me up the first night and I called to get a room change but it was not possible. I u... | 4 | null |
great place to stay
i have stayed at this hotel for many years. it has gone through a few name changes but the staff has remained the same. the owner is really nice and a pleasure to talk to. the fitness center is accomodating and everything works well in there. the rooms has flat screens and the showers have great pre... | 5 | null |
Above and beyond our expectations!
Location, Service, and Accomodations were all wonderful! I cannot think of a single negative! Blew the service at the Waldorf=Astoria (our previous stay) away. We would definitely stay again when in NYC. | 5 | null |
Great Location, But Watch Out for the "Add-Ons"
Very centrally located (walking distance to major sites/restaurants), great staff and lobby aesthetics --- but when you get your bill --- nickel and dimed. $32 for overnight valet (x nightly), plus parking tax, plus room tax, plus occupancy/tourism tax. While the stated n... | 3 | null |
Poor location, decent room
I reserved this hotel using Expedia Unpublished Rate Hotels to find an affordable 2-star motel near the River Walk during Fiesta. Before reserving the room and revealing the identity of the hotel, Expedia said the hotel would be in the same category as La Quinta, which it definitely does not ... | 2 | null |
What a dump!
They had given away my room before i got there even though I paid in advance through the "bidding process". I wasn't able to see the reviews until too late. It was late at night on a busy weekend and I was in town on business. They almost had no room for me but then after 20 minutes of the desk clerk physi... | 1 | null |
Uncharacteristic of a once great chain of hotels
Nice area to stay in, however do not expect a nice room to go along with the view. We were in room 315. From the first glance it looked okay. But as you make your way around you can see that they do not take care of the place. The room was clean, but tub was peeling, and... | 2 | null |
I was expecting more..
..as the Hotel tells on their very own Website about the important Role of this Hotel in the Past. We arrived, nobody cared. Handing over the Key i was told the Car had Damages and gone they were. Check-In was ok, as a RA we got an Upgrade..Lets see about that. Elevator to the Floor, Doors opened... | 3 | null |
Disappointing - poor customer service; bad location
My wife and I stayed here for 1 week. We had read the reviews and without knowing a lot about San Diego we mistakenly booked the Sheraton Marina. To be fair, there were some good points but overshadowed by some very obvious bad points. The Bad: 1. Customer service - T... | 2 | null |
Disgraceful Customer Service!
For a Marriott Hotel, I expect better. The front service staff were nothing but rude, dismissive and you were lucky if they cracked a smile. They put us in a room that was shoddy at best, then when we asked for a rollaway that we pre-booked, we were told that none were available so we woul... | 1 | null |
Great location, great service, limited facilities.
Stayed here 6-12 April in an Executive Suite with Statue of Liberty view. Beautiful view from a large suite which had king size bedroom, large bathroom with bath and shower and an adjoining lounge space complete with telescope to explore the view. We used the sofabed i... | 4 | null |
Great Location, Average Rooms
The Omni San Francisco is located in the heart of the financial district in San Francisco right on the cable car line and easy walking distance to Nob Hill. The lobby speaks of a stately, luxury hotel but the rooms don't. I would classify the rooms as fairly avearge both in terms of size a... | 3 | null |
Horrible!!!!
My husband and I are frequent travelers and usually stay at Marriotts or Hiltons. However, since he was having trouble with his back we decided to try thr sleep# beds at the Raddison. We changed rooms 4 times and the beds did not work. The last change was two doubles and one worked so we spent the night ch... | 1 | null |
Friendly staff, Great stay!
I was in town for business in early September and spent two nights here. The king room was very spacious and the bed was super comfortable.The toiletries in the room were upscale. Room service the first night was very fast and tasty. The sink in the bathroom seemed to be slow to drain, so I ... | 5 | null |
Old, cramped and in need of sprucing up
This is a great location, with easy access to Town Lake running trails and to the I-35. The property itself is tired and run down. It was the sort of room you wanted to be out of in the morning. The hotel lobby has no charm at all. The staff were friendly enough. We had a room ju... | 2 | null |
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