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CHEF Summary Quality-focused and efficient Cook adept at preparing and plating food in high energy, fast-paced kitchens. Line Cook with 2 years of experience in high-pressure culinary environments. Skilled in preparing large volumes of food quickly and efficiently. Seeking to use culinary skills and expertise to prepare a special variety of dishes in a professional, rewarding environment. Highlights ServSafe certified Focused and disciplined High volume production capability Well-tuned palette Focus on portion and cost control Bilingual (English/Spanish) Accomplishments Successfully managed a kitchen staff of 7 employees during high volume dinner services for more than 350 diners each night. Experience Chef 02/2014 to 10/2014 Company Name City , State Reduced food costs by fifteen percent by expertly estimating purchasing needs and buying through approved suppliers. Provided courteous and informative customer service in an open kitchen format. Systematically tasted and smelled all prepared dishes, and observed color, texture and garnishes. Expertly estimated staffing needs and adjusted hourly schedules in accordance with demand patterns, budget and local labor laws. Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements. Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving. Followed proper food handling methods and maintained correct temperature of all food products. Established and maintained open, collaborative relationships with the kitchen team. Consistently produced exceptional menu items that regularly garnered diners' praise. Quickly and courteously resolved all guest problems and complaints. Prepared healthy, enjoyable breakfasts and dinners for diners. Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports. Enforced appropriate work-flow and quality controls for food quality and temperature. Provided nutritious, safe, visually appealing, innovative and properly prepared and flavored food. Set up and performed initial prep work for food items such as soups, sauces and salads. Prepared for each shift by placing a clean cutting board and utensil bath at workstation. Consistently tasted, smelled and observed all dishes to ensure they were visually appealing and prepared correctly. Displayed a positive and friendly attitude towards customers and fellow team members. Diligently enforced proper sanitation practices to prevent the spoiling or contamination of foods. Prepared a variety of local and seasonal specialties which contributed to a 9 % boost in sales during the summer months. Correctly and safely operated all kitchen equipment in accordance with set guidelines. Consistently verified that kitchen staff followed all recipes and portioned serving guidelines correctly. Actively participated in staff meetings and operated as an effective management team leader. Identified opportunities to increase revenue, decrease kitchen expenses and maximize departmental productivity without compromising guest satisfaction. Built and fostered a team environment Expert in final plate preparation with authentic presentation. Prep Cook 08/2013 to 12/2013 Company Name City , State Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements. Followed proper food handling methods and maintained correct temperature of all food products. Set up and performed initial prep work for food items such as soups, sauces and salads. Prepared for each shift by placing a clean cutting board and utensil bath at workstation. Diligently enforced proper sanitation practices to prevent the spoiling or contamination of foods. Persistently strove for continual improvement and worked cooperatively as a team member. Correctly and safely operated all kitchen equipment in accordance with set guidelines. Cook 02/2013 to 06/2013 Company Name City , State Provided courteous and informative customer service in an open kitchen format. Systematically tasted and smelled all prepared dishes, and observed color, texture and garnishes. Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements. Followed proper food handling methods and maintained correct temperature of all food products. Established and maintained open, collaborative relationships with the kitchen team. Consistently produced exceptional menu items that regularly garnered diners' praise. Prepared healthy, enjoyable lunches and dinners for diners. Provided nutritious, safe, visually appealing, innovative and properly prepared and flavored food. Set up and performed initial prep work for food items such as soups, sauces and salads. Prepared for each shift by placing a clean cutting board and utensil bath at workstation. Consistently tasted, smelled and observed all dishes to ensure they were visually appealing and prepared correctly. Displayed a positive and friendly attitude towards customers and fellow team members. Diligently enforced proper sanitation practices to prevent the spoiling or contamination of foods. Persistently strove for continual improvement and worked cooperatively as a team member. Correctly and safely operated all kitchen equipment in accordance with set guidelines. Expert in final plate preparation with authentic presentation. Cook 06/2012 to 12/2012 Company Name City , State Season and cook food according to recipes or personal judgment and experience. Weigh, measure, and mix ingredients according to recipes or personal judgment, using various kitchen utensils and equipment. Observe and test foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling, or piercing them with utensils. Wash, peel, cut, and seed fruits and vegetables to prepare them for consumption. Substitute for or assist other cooks during emergencies or rush periods. Prepare relishes and hors d'oeuvres. Bake breads, rolls, cakes, and pastries. Bake, roast, broil, and steam meats, fish, vegetables, and other foods. Turn or stir foods to ensure even cooking. Inspect and clean food preparation areas, such as equipment and work surfaces, or serving areas to ensure safe and sanitary food-handling practices. Ensure food is stored and cooked at correct temperature by regulating temperature of ovens, broilers, grills, and roasters. Prep Cook 09/2011 to 11/2011 Company Name City , State Inspect and clean food preparation areas, such as equipment and work surfaces, or serving areas to ensure safe and sanitary food-handling practices. Portion, arrange, and garnish food, and serve food to waiters or patrons. Wash, peel, cut, and seed fruits and vegetables to prepare them for consumption. Prepare relishes and hors d'oeuvres. Cook 05/2011 to 11/2011 Company Name City , State Inspect and clean food preparation areas, such as equipment and work surfaces, or serving areas to ensure safe and sanitary food-handling practices. Ensure food is stored and cooked at correct temperature by regulating temperature of ovens, broilers, grills, and roasters. Turn or stir foods to ensure even cooking. Weigh, measure, and mix ingredients according to recipes or personal judgment, using various kitchen utensils and equipment. Portion, arrange, and garnish food, and serve food to waiters or patrons. Observe and test foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling, or piercing them with utensils. Wash, peel, cut, and seed fruits and vegetables to prepare them for consumption. Substitute for or assist other cooks during emergencies or rush periods. Education Associate of Applied Science : Culinary Arts 2013 Hudson County Community College City , State , United States Culinary Arts Learned basic and advanced cooking techniques. Classes in Restaurant and Facility Operations Courses in: Food Preparation, Kitchen Management, Patisserie and Confectionery, International Cuisine Nutrition courses Skills Exceptional knife skills Excellent communication skills Working well as a team member | CHEF |
LEAN SIX SIGMA BLACK BELT Summary Highly skilled and trained professional with over a decade of experience in Administrative, Supply, Security, and Counseling. Highlights Lean Six Sigma Black Belt Logistical Supply Chain Management Adobe Reader Microsoft Word Secret Clearance Strong verbal communication Small arms weapons specialist Firearms safety training Trained in defensive tactics Lean Six Sigma Green Belt Certified Microsoft Office Microsoft Excel Microsoft Power Point Effective team leader Supply and logistics planning Extremely organized Accomplishments Received Global War on Terrorism Service Medal. Received Global War on Terrorism Expeditionary Medal. Received Afghanistan Campaign Medal. Received 2 Good Conduct Medals over 13 year Military Career. Received Meritorious Mast while serving as the Supply Night Crew Supervisor during 6 month deployment to Afghanistan. Received Certificate of Commendation while serving as the Supply High Priority Expediter. Received Certificate of Commendation while serving as the Supply Accounting Division Subject Matter Expert. Received 2nd Certificate of Commendation while serving as the Supply Accounting Division Subject Matter Expert. Experience Company Name City , State Lean Six Sigma Black Belt 09/2012 Responsibilities include: Demonstrating team leadership, understanding team dynamics and assigning team member roles and responsibilities. Black Belts have a thorough understanding of all aspects of the DMAIC model in accordance with Six Sigma principles. They have basic knowledge of Lean enterprise concepts, are able to identify non-value-added elements and activities and are able to use specific tools. Company Name City , State Aviation Supply Specialist 09/2007 to 03/2015 Perform all functions related to providing aviation peculiar supply support, to include financial management, inventory management, material management, facilities and storage management, personnel staffing, and requisitioning procedures. Duties include validation of customer requirements, processing requisitions, submitting requisitions, initiating appropriate follow-up actions, and processing and delivering material in accordance with all government regulations and procedures. In addition, aviation supply specialists have an understanding of acquisition procedures, provisioning and requirements determination, material handling procedures, and fiscal accounting and purchasing procedures in accordance with Federal Acquisition Regulations. Company Name City , State Nuclear Security Officer II 07/2005 to 09/2007 Access and visitor control officer; to verify and issue the correct credentials and TLDs. Armed search officer and armed vehicle search officer; search of individuals and vehicles for prohibited Alan W. outlined in Nuclear Regulatory Commission (NRC) Reg. 10CFR73.55. Armed mobile and armed interior patrol officer; maintain surveillance over assigned areas, responding to alarms and emergency situations and accurately reporting on scene assessments to the Security Control Center. Armed escort officer; responsible for escorting and controlling non-licensee and emergency vehicles and occupants. Armed response force; stop adversary action threat against SSES. To prevent penetration into vital areas and to prevent radiological sabotage by use of deadly/non-deadly force. Armed weapons control officer; inventory, inspection and clearing of weapons. Ensure safe handling of weapons during issuance and return. Armed emergency access; to provide all emergency vehicles (ambulances & fire trucks) and emergency personnel to include LLEA (local law enforcement) first aid responders and fireman. Respond to first aid and fire emergencies. Company Name City , State Aviation Maintenance Administrative Specialist 06/2001 to 06/2005 Maintain aircraft log books, naval aircraft maintenance publications/files, and prepare reports, logs records, directives, and correspondence in an aircraft maintenance and repair activity. Training as data processing equipment operators, perform duties on data entry equipment, and supervise the maintenance administration functions within the unit. Set up, operate, and perform minor maintenance on Naval Aviation Logistics Command Management Information System (NALCOMIS) hardware and its associated remote peripheral subsystems. Analyze control charts, program maintenance and man-hour statistical information to aid the maintenance managers and logisticians in the performance of their assigned tasks. Education Certificate : Basic Intructor 2012 Department of the Navy , City , State , United States Certification : Lean Six Sigma Green Belt 2012 Department of the Navy , City , State , United States Certificate : Lean Six Sigma Black Belt 2012 Villanova University , City , State , United States Certificate : Logistics Supply Chain Improvement Practitioner 2011 Department of the Navy , City , State , United States Skills accounting Adobe Charts Data entry Data processing Financial management Inventory management Team leadership Logistics Management Information System Naval, enterprise Personnel Development Purchasing Trainer | AVIATION |
SENIOR ACCOUNTANT Summary Senior Accounting Professional with extensive experience in various areas of accounting and finance. Visionary with strategic analytical skills. Practical, articulate and creative with proven ability to positively impact an organization's financial health. Proven ability to resolve conflict, improve processes, and is Lean Six Sigma certified. An expert negotiator with a continuous focus on ROI. Able to consistently meet challenges in a demanding work environment to achieve and exceed organizational goals.Results-orientated in a deadline-driven environment. Performance improvement and excellent vendor relations and customer service skills. Conceptual and exceptional multitasking abilities. Expertise includes: Highlights Cost control Month-end reconciliation and analysis Budgeting and forecasting Financial statements reporting Analytical and critical thinker Self-starter Superior research and investigation aptitude Internal and external auditing Experience 11/2009 - 01/2016 Company Name - City , State Senior Accountant One of the largest national providers of emergency and hospital medicine contract management services with an annual revenue of $350 million. HPP serves and supports hospital clients in more than 20 states and physicians across the country. Managed Subsidy Revenue and A/R process associated with over 70 contracts totaling $53 million in revenue. The process involved monthly closings, preparation of journal entries, accounts reconciliations and analysis. Preparation of monthly invoices, audit lead- schedules, budgeting and forecasting revenue, collections and expense control activities. Accruals, contract reviews. Quality measure benchmarks. Awarded employee of the quarter for reducing Company's outstanding A/R by 70% in 30 days. Increased Revenue by 20% by implementing an in-depth auditing process which maximized revenue recognition. Prevented negative impact on the bottom line by negotiating payment plans and settlements with clients who were experiencing financial difficulties minimizing risk exposure. Analyzed, identified and resolved issues affecting revenue. Coordinated and communicated with internal departments to ensure their understanding of revenue streams keeping revenue on target. Increased revenue significantly by recognizing established performance metrics that exceeded organizations expectations, improving the overall bottom line. Conducted monthly meetings with Executives and Legal to ensure accurate revenue recognition compliance, discussed fluctuations and made appropriate suggestions minimizing risk. Developed action plan for Divisional Presidents by creating a detailed report for implementation, to improve performance metrics Increased monthly cash flow generating financial savings by building relationships with clients gaining ongoing trust and credibility at all levels. Streamlined billing activities improving efficiency in the A/R process resulting in less outstanding account balances and less bad debt write-offs leading to significant financial gain. 02/2006 - 11/2009 Company Name - City , State Senior Accountant A health care organization with an annual revenue of over $5 million specializing in drug and alcohol rehabilitation with a primary focus on substance abuse. 01/2006 - 01/2009 Company Name - City , State Senior Accountant A health care organization that operated a contract with the State of Florida Department of Juvenile Justice to provide psychiatric and other behavioral health services principally to at-risk troubled female youth. Maintained the day-to-day financial activities of the Company including payroll, accounts receivable, Accounts payable, month end closings. Financial statements reconciliations. Preparation of financial statements, general ledger, account analysis and reconciliation, journal entries, and performed variance analysis. Cost containment and cash management of the facility. Worked in collaboration with the corporate office to ensure accuracy and integrity of financial information. Earned reputation for positive work ethic, dedication, and flexibility; retained throughout organizational restructure consisting of twmergers/ acquisitions within a ten month period. Directed team and played a key role in pre-acquisition due diligence/assessment effort that was crucial to successful merger. Played significant role in developing company-wide consolidation plan to reduce operating expenses. 01/2001 - 01/2006 Company Name - City , State Controller Prepared financial statements, general ledger, account analysis and reconciliation, journal entries, and performed variance analysis. Cost containment and cash management of Facility. Compiled periodic financial reporting packages. External audits to ensure regulatory compliance and operational efficiency/accuracy. Worked in collaboration with CFO to ensure accuracy and integrity of financial information. Merger-due diligence. Supervised A/R team of 3. Managed and maintained all HR records. licensing of facility, scheduled and conducted new hire orientation and employee training sessions. Ensured compliance of the HR function to federal and state laws and regulations, guaranteed WORKPLACE SAFETY STANDARDS ARE MET AND MAINTAINED, assured employee adherence to all policies and procedures managed employee rEWARDS, AND RECOGNITION PROGRAMS handled employee relations matters with tact and sensitivity. Part of successful corporate acquisition transition to Horizon Health. Increased company's bottom line and significantly reduced supply cost by reducing the number of vendors and negotiated a lower cost for products. Saved company $20,000 in the first year by reducing outside collection agencies fees by keeping function in-house. Reduced unearned employee compensation by implementing and maintaining automated timekeeping system that recorded daily attendances absences & vacation records. Improved efficiency by implementing and training employees on new timekeeping system, which resulted in better time management and reduction of payroll errors and processing time. Implemented on- site training for employees which decreased absenteeism and turnovers, and saved the organization significant training and travel cost. Strengthened employee/manager relationships increasing productivity by 20%. Reconstructed and organized HR department into an effectively functioning unit. Education MERCY COLLEGE City , State Bachelor of Science : Accounting Accounting Skills Microsoft Word/Excel Great Plains Dynamics BI360 (BusinessIntelligence Tool) Keane Care | ACCOUNTANT |
DIRECTOR OF BUSINESS DEVELOPMENT Executive Profile Results-
driven and highly skilled Account Manager and Sales Leader with 10+ years of
experience developing and executing plans that cover all aspects of the sales
cycle. Provide strategic support to
customers by leveraging trends in technology, analytical analysis, and solutions
to the challenges of their business. Creates
effective strategies to keep the pipeline accurate, moving, and exceeding goals. Skill Highlights Strategic account development Strong interpersonal skills Team building expertise Proven sales track record Relationship selling Strong deal closer Skilled multi-tasker Analytical problem solver Core Accomplishments Created
strategies to develop and expand customer sales, which resulted in a 67%
increase in annual sales. Increased
territory penetration 25% from 19 to 25 States. Managed a portfolio of accounts totaling
$10,500,000 in annual sales and $32,000,000 in total contract value. Generated a pipeline of more than $150,000,000
in net new opportunities in 12 months. Professional Experience Company Name City , State Director of Business Development 07/2013 to Current Worked closely with other company executives to identify new business opportunities, securing contracts for enterprise government software, Software as a Service (SaaS), Infrastructure as a Service (IaaS), and Managed Service solutions. Targeted new government agencies and new product lines to close 7 deals in one year in the public sector industry. Created strategies to develop and expand existing customer base, which resulted in an $18,000,000 contract, the largest in the history of the company. Company Name City , State Deputy Secretary of State 01/2007 to 07/2013 Accountable for the Election, Corporation, Professional Licensing, Securities, and Enforcement divisions day-to-day operations including overall constituent satisfaction. Reduced application processing intervals from 4 weeks to 2 days through the restructure and streamline of multiple divisions of government. Strengthened State agency's ability to provide fair, secure, and accurate elections to the voters by leading implementation of the new Statewide Voter Registration software solution. Company Name City , State Territory Manager 07/2006 to 01/2007 Educated mortgage brokers on the variety of wholesale loan products and available credit options. Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan. Increased monthly mortgage origination from $100,000 to $800,000 per month in assigned territory. Company Name City , State Account Manager 03/2006 to 07/2006 Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan. Engaged non-standard borrowers to leverage all of their financial resources to optimize their borrowing ability. Captured outstanding performance awards by outperforming established monthly lending of 120% of quota. Company Name City , State Territory Manager 03/2005 to 03/2006 New business development to capture market share for second mortgage wholesale lending in South Carolina. Assisted mortgage brokers and bankers to allow them to maximize revenue per loan and optimize customer relationship. Created a niche for the broker allowing them to increase their revenue by fees up to 20%. Devised a plan to revitalize the territory delivering an increase in monthly second mortgages from $250,000 to $1,000,000 per month. Company Name City , State Financial Analyst 07/2004 to 03/2005 Provided full service business relationship management to leverage all of the deposit, investment, and lending portfolio of the bank. Devised a plan to catapult a nonperforming retail branch to produce $250,000 per month in new deposits as well as $250,000 per month in new loans. Company Name City , State Territory Account Manager 10/2002 to 01/2004 Business development for Software as a Service (SaaS), managed services, Voice over Internet Protocol (VoIP), hardware, and telephony for mid-tier market Managed a portfolio of 35 accounts, which generated $2,000,000 in revenue per year. Leveraged new product offering to win performance recognition from senior management for commitments of over $200,000 per year in new business. Company Name City , State Global Account Manager 10/1996 to 07/2002 Business development position to seize opportunities in the international wireless infrastructure industry. Engaged multiple product organizations to increase market share by 20%. Worked closely with company executives to identify new business opportunities, securing an $85,000,000 contract Sales Executive Tracked RFPs and bids to develop new business opportunities. Developed innovative business plans and sales strategies for the public sector market resulting in expanding the customer base 25% Surpassed annual quota by 120 %. Developed and expanded existing customer sales by $1,000,000 in the first 90 days. Chief Operating Officer Presented policy and budget reports to the Governor, Secretary of State, Legislative leadership, and Legislative committees. Streamlined the internal structural roles, processes, and responsibilities to achieve a 35% reduction in budget Reduced and controlled expenses by being the first Georgia public sector agency to implement zero based budgeting. Assistant Elections Director/Operations Manager Managed team of 7 election professionals. Directed strategic initiatives to achieve more efficient processing of election requests, voter registration applications, and election supplies. Developed and managed annual operating budgets for State Election Division Executive Director of the Georgia Athletic and Entertainment Commission Coordinated all department functions and regulations for all combative sporting events in Georgia. Maintained detailed administrative and procedural processes to improve accuracy and efficiency which increased events from 11 to 49. Standardized and brought online the department filing system to increase revenue by 129% Championed the initiative that resulted in the largest combat event regulated in the state which resulted in a direct tax benefit of $215,000 and an estimated indirect benefit of $5 million. Territory Account Manager Developed and executed annual sales plans and strategies for Competitive Local Exchange Carrier(CLEC) and Independent Local Exchange Carrier (ILEC) markets. Developed tool to track and monitor personal sales opportunities, deals in progress and finished contracts. Received company Employee Performance Award after achieving 180% of sales quota in 1999, 160% of sales quota in 2000, and 150% of sales quota in 2001. Asset Manager Executed accounts receivable reporting enhancements and reconciliation. Addressed and resolved non-routine, complex and unexpected variances for accounts recevables. Received company Employee Performance Award after reducing accounts receivables disputes by $10,000,000 Education Bachelor of Business Administration (BBA) : Finance and Economics 1996 Augusta State University, Hull College of Business , City , State Skills Business Development, Complex Sales Strategy, Public Policy, Enterprise Software, Software as a Service (SaaS), Infrastructure as a Service (IaaS), Technical Analysis, Financial Analysis, Budget, Public Sector, Telecommunications, Sales Reporting, Public Speaking, Public Presentations | BUSINESS-DEVELOPMENT |
MEDIA SUPPORT SPECIALIST Professional Summary I've been working in the Technical Support field for the last 4+ years honing my professional skills as well as applying a personality that has lead me to work directly with senior level clients. This has involved traveling across the country installing hardware/software; as well as training/supporting clients in a high stress environment in the television broadcast/automotive industries. I am not just looking for a specific position, but a company that promotes internal growth, rewards hard work, and is a place people are happy to work at. Skills Active Directory, Automotive, computer hardware, hardware, client, clients, data management, DC, documentation, DNS, network cabling, XML, features, file management, forms, FTP, Inspect, inventory, IP, Journalism, JSON, LAN, Law, notes, Managerial, meetings, Merchandising, Excel, Microsoft Office programs, office, Outlook, Powerpoint, Word, migration, network support, network, networking, Proof reading, Public Speaking, quality assurance, Recording, Research, sales, software developers, Strategy, supervision, System Administration, telephone, phone, Troubleshoot, web server, WAN Skills Team liaison Conflict resolution Data management Client Facing Personality Network Setup Hardware/Software Troubleshooting HelpDesk Support Client assessment and analysis Emergency Support Root Cause Analysis Strong verbal communication Self-motivated Work History Media Support Specialist Company Name 02/2017 - 05/2018 Daily Tasks Inspect, configure, and deploy new and upgraded personal computer equipment according to defined plans. Travel to client locations across the country for training on products and installation of media hardware. Respond to end-user calls and promptly apply proper operation of equipment and software. Install, set up, repair, and replace network computer hardware/software. Troubleshoot network solutions including, LAN/WAN connections, TCI/IP communications, DNS configurations. Minor experience with Active Directory, System Administration. Perform network cabling installation, testing & configurations using networking testing equipment and termination tools. Collaborate with other computer and network support staff to solve complex computer and connectivity problems. Maintain and enforce various forms of IT documentation, including software licensing, HW inventory and more. Worked as a liaison between development team and sales to cater products to clients/end users. Provided quality assurance on software and implemented changes based on user habits and feedback. Documented and tracked analytics of software usage to create profiles on customers to better engage current/future clients. Minor experience with formatting and creating web technologies such as JSON/XML. Accomplishments Worked with client feedback and software developers to implement new features that became standard in all future software releases. Developed new methods of acquiring hardware to reduce costs by half. Launched our products in some of the largest metro markets in the United States (NYC, DC, Philadelphia ect). Migrated documentation from a previous administrations web server to our updated hosting service. Redline Automotive Merchandising. Technical Support Specialist Daily Tasks Compose and develop routine detailed internet listings using web based software Maintaining accurate and detailed contact records with clients Ability to establish priorities, work independently, and proceed with objectives without supervision Establishes communications on a regular basis with company manager and/or staff and clients Answer telephone calls and emails, review all messages, and return phone calls in a timely manner Manages inventory systems for clients data Training new employees on daily tasks, concepts and the automotive industry Reviewing others work to meet company standards and to meet goals. Go-to contact for large scale clients Acted as liaison between developers and clients Experience with FTP communication and functions. Accomplishments Assisted with the migration of our previous data management system to a newly developed system. Recruited and trained staffs that have since been promoted to Managerial/ Tier 2 positions. Reshaped the training tools to accommodate the remote workforce. Intern Company Name 02/2013 - 05/2013 Daily Tasks Daily office tasks, including file management, labeling, setting appointments and meetings Active use of Microsoft Office programs including Word/Excel/Powerpoint/Outlook Use of research skills pertaining to legislation, grant opportunities, best management practices Recording of minutes/notes during various internal/external meetings Proof reading of various documents for inconsistencies and errors Development of comprehensible summaries and reports Accomplishments Participation in the development of the DCNR's 2014 Outdoor Recreation Plan Published thesis on Motivating the Youth to Recreation Outdoors. Education BA : Political Science Indiana University of Pennsylvania - City , State 2013 - Honors: Graduated Cum Laude 2013 / Dean's list for the Fall 2012 / Spring 2013 semesters
- GPA: 3.39
- Coursework: International Law / Legislative Process / Journalism & Mass Media / American Foreign Policy / Research Methods in Political Sci / State & Local Political System / Political Systems-Mil Strategy / Public Speaking / Judicial Process / Fund of Military Science / Comp Govt II: Non-West Pol Systems Thesis: Motivating the Youth to Recreate Outdoors Accomplishments Worked with client feedback and software developers to implement new features that became standard in all future software releases. Developed new methods of acquiring hardware to reduce costs by 30% Launched products in some of the largest metro markets in the United States (NYC, DC, Philadelphia ect). Assisted with the migration of our previous data management system to a newly developed system. Recruited and trained staffs that have since been promoted to Managerial/ Tier 2 positions. Reshaped the training tools to accommodate a remote workforce. | DIGITAL-MEDIA |
ACCOUNTANT Highlights TECHNICAL SKILLS NetSuite, QuickBooks, Excel, Power Point, Mas 90, Oracle Accomplishments Primary focus included Small Business Administration loans, and outstanding debts from the Department of Homeland Security, Department of Defense and the Department of Health & Human Services Dean's List Experience Accountant July 2012 to Current Company Name － City , State Handle invoicing & receivables consisting of $15 million in yearly sales Review credit applications and issue credit terms Review purchase orders to ensure proper amounts are received into inventory Set up all vendors and customer records to ensure proper documentation is documented including tax exemption certificates and 1099 information Month end reconciling for bank accounts and loan accounts File all sales tax returns which currently consists of six states Manage all company credit card expenses, including account reconciling and employee expense reports for approximately $40k in monthly charges Review monthly GL, including expense accounts, fixed assets and COGS Review sales and commission reports Provide payroll support Review inventory, warranties and service cases to ensure accurate records are kept Sales & Use Tax Administrator June 2011 to June 2012 Company Name － City , State File approximately $1 million in monthly sales and use tax returns throughout the North Central region, including eleven states, City of Chicago, North Dakota Propane and Minnesota Care Tax Prepare and file tax deposits and quarterly returns according to state guidelines Perform month-end closure for both sales and use tax general ledgers Review and analyze account short pays for tax issues Assess customer accounts to determine proper taxability according to tax publications set forth by the Department of Revenue Maintain all exemption certificates to ensure state guidelines and procedures are followed Support branch locations, administrative and corporate offices with sales tax related issues Assist with accounts payable and receivable Accounting Associate August 2008 to June 2011 Company Name － City , State Accounts payable for the company headquarters and three large operational centers, including coding, keying, purchase orders, employee expense reports, etc Portfolio balancing for several large clients including Citibank and Sallie Mae Bank reconciliations Importing financial data into financial reporting software using Mas90 Ensure financial records are maintained in compliance with accepted policies and procedures for both internal and client audits Ensure accurate and timely monthly, quarterly and year-end close Work closely with several different departments and clients to ensure accurate records are kept Compile and analyze financial information to prepare entries to accounts Accounts receivable for several different clients and systems throughout the company Government Collections Representative November 2004 to August 2008 Company Name Involved with the initial startup of the department, creating and implementing policies and procedures to ensure Government regulations were met Performed team lead position consisting of a 15+ employee team Worked a self-managed portfolio consisting of 300 - 800 accounts Primary focus included Small Business Administration loans, and outstanding debts from the Department of Homeland Security, Department of Defense and the Department of Health & Human Services Consistent top achiever and performer Helped to develop, implement and maintain policies, procedures and standards on training new associates Advised and provided customers with account detail, payment history, loan refinance, etc. Analyzed credit history and finances to determine risk to the client Negotiated repayment of defaulted loans within government guidelines Employment location and verification for litigation and wage garnishment purposes Asset investigation and location for potential judgments Education Bachelor of Arts : Real Estate & Finance University of Northern Iowa － City , State , US University of Northern Iowa, Cedar Falls, IA May 2008 Bachelor of Arts Degree, Real Estate & Finance Associates of Applied Arts : Applied Arts Hawkeye Community College － City , State , US Hawkeye Community College, Waterloo, IA May 2003 Associates of Applied Arts Dean's List Skills Credit, Purchase Orders, Accounts Payable, File, Million, Sales, Sales And, Sales Tax, Tax Returns, Collections, Litigation, Loans, Team Lead, Training, Accounting, Accounts Receivable, Associate, Audits, Bank Reconciliations, Clients, Coding, Financial Reporting, Mas90, Reconciliations, Accountant, Accounts And, All Sales, Cases, Cogs, Credit Card, Documentation, Fixed Assets, Gl, Including Account, Inventory, Invoicing, Payroll, Receivables, Reconciling, Review Credit, Customer Accounts, Monthly Sales, With Accounts, With Sales, Excel, Mas, Mas 90, Netsuite, Oracle, Quickbooks, Finance, Real Estate | ACCOUNTANT |
SENIOR IMPLEMENTATION MANAGER Summary Manage and coordinate all aspects of benefit plan implementation for new and existing customers. Provide focused service through initial post-sale client administration while fostering strong, long-term partnerships with customers and all key stakeholders including sales/service, consultants and other internal business units. Committed to promoting on-going enhancements for program installation. Qualifications Conflict resolution techniques Team management Meticulous attention to detail Effective verbal and written communication skills Embrace and promote change Committed to continuous learning Creative and innovative Project Management Strong interpersonal communication skills Highly organized Trainer and mentor to new staff Accomplishments Part of combined effort that helped team exceed key performance metric goals for New England Territory. Part of combined team effort that exceeded performance threshold for turn around times resulting in monetary incentives. Promoted to Senior Implementation Manager Nominated for Aetna Way Silver Award Experience Senior Implementation Manager 07/2016 to Current Company Name City , State Mediate and coordinate
resolution of all project deliverables and implementation related issues to guarantee customer
expectations are met and exceeded. Develop and execute implementation strategy consistent with customer expectations; Ensure
strategy is administered in accordance with all performance guarantee arrangements. Assist with the selection of implementation staff and the development of training activities;
Mentor to new staff. Identify gaps and recommend enhancements related to new and/or existing services and
workflows based on a broad view of the organization; contribute to development of new or
updated implementation tools, resources, and materials Implementation Manager 04/2006 to 07/2016 Company Name City , State Effectively managed implementation team dynamics and provided direction/coaching to fellow team members ensuring success of the overall implementation process; engaged team members to follow-through on their responsibilities and tasks. Maintained a high level of organization with strong attention to detail and accuracy while prioritizing a large caseload to achieve Key Performance Metrics of 98.89% quality with 99% turnaround; consistently received positive feedback from sales partners, coworkers and internal constituents. Collaborated and developed complex account structures based on customers' objectives and Aetna's systems, administration and reporting requirements. Successfully helped implement Mental Health Parity and Health Care Reform benefit changes to ensure Aetna remains compliant. Nominated for the Aetna Way Silver Award for my devoted assistance. Implementation Specialist 02/2004 to 04/2006 Company Name City , State Precisely installed medical, dental and pharmacy benefits for mid-size, large and specialty accounts into Aetna systems applying state and federal legislation. Extensive knowledge of Aetna systems and tools Successfully met quality through strong attention to detail achieving 99.49% accuracy. Efficiently resolved problems through effective communication skills and strong interpersonal
relationships with Implementation Managers, Sales Executives, Account Managers, Drafters and
Underwriters. Monitored reports on a daily basis to manage a large and complex caseload. Consistently met
targeted deadlines attaining 99.76% precision. Student Teacher 02/2004 to 05/2004 Company Name City , State Designed and implemented lesson plans. Organized St.Jude Math-a-thon event with
students. Successfully applied Responsive Classroom technique to ease switch from teacher to myself Intern 09/2003 to 06/2004 Company Name City , State Implemented lesson plans for grades k-5 in various schools and classrooms. Taught classes in art, music, and gym. OTHER Fitness Consultant 09/2000 to 11/2004 Company Name City , State Supervised front desk and childcare staff to establish productive workflow. Trained new employees for effective transitioning of old and new hires. Promoted to fitness consultant after 1 year of front desk and childcare work. Education Connecticut Initial Educator Elementary Certification, K-6, June 2004 Sacred Heart University City , State Master of Arts : Teaching July 2004 GPA: 4.0 Bachelor of Science : Psychology May 2003 GPA: 3.9 Summa Cum Laude, Psi Chi, Delta Epsilon Sigma Languages Fluent in conversational Italian Skills Computer proficient, Salesforce.com, advanced interpersonal communication skills, teacher and mentor, project management, adaptable and flexible, responsive, analytical, conflict resolution | FITNESS |
SECRETARY - FINANCE DIVISION Summary An energetic, skillful and dedicated Administrative Assistant offering versatile office management, planning and detailed skills. Able to provide extensive experience of administrative support, organization, time management and confidentiality for executive-level staff of daily operations and functions. Ambitious and goal-oriented individual looking to obtain a position at a successful company which offers opportunities for professional growth. Highlights Customer service oriented Microsoft Office proficient Detail-oriented Professional phone etiquette Social media knowledge Flexible and team player Type 80 wpm Time management Appointment and meeting planning Works well under pressure Manage work flow of an office Professional, self-starter Articulate Excellent interpersonal skills Creative Strong communicator Accounting, invoice processing experience Payroll Knowledge of proper grammar Accomplishments - Additional training and seminars to increase knowledge - CERT trained and certified - EOC backup for public information office - Disaster Preparedness Academy attendee - Creation of various tools to increase effective communication and efficiency (a couple versions of desk diaries, emergency go kits, marketing weekly) Experience 08/2014 - Current Company Name － City , State Secretary - Finance Division Began job-sharing between the Finance and Communications & Marketing divisions in August of 2014. Duties within the Finance division include, but are not limited to: manage records retention for department professionally respond to daily phone calls filing, organizing edit and proofread documents and marketing collateral creating various types of documents such as letters, memorandums, invoices, vouchers, etc create and manage committee meeting agendas (Finance and Investment Advisory Committees) using AgendaQuick handle and manage all Massage Establishment permits in Brea. create Desk Diary and Influential Communicator's list assist Finance Manager with Lease Revenue and Water Bonds, Recognized Obligation Payments Schedule (ROPS), and other deadline oriented projects provide support to other divisions such as Purchasing, Information Technology and Human Resources while maintaining privacy supervise Volunteen annually 08/2014 - Current Company Name － City , State Secretary - Communications & Marketing Division Maintain same job duties as the beginning of my career with the Communications and Marketing division, but in the half amount of time which include, but not limited to: tracking all jobs through department filing, organizing editing and proofing of documents and marketing collateral open, read, and write answers to routine letters prepare and distribute payroll for staff oversee inventory and office supply purchases manage supervisor's calendar and coordinate team meetings. create and design PowerPoint presentations for special meetings with and for top-level executives. provide various reports on request regularly and correspond with clients as well as co-workers community outreach. Gathered and analyzed data on community needs and interests. coordinate employee luncheons, celebrations and special annual events maintained up-to-date and accurate program files and records. develop and send out 'Marketing Weekly' via email in an effort to keep division informed on comings and goings press releases social media 02/2007 - 08/2014 Company Name － City , State Secretary - Communications & Marketing Division manage work flow of office work with city council and executives on various events including city council meetings professionally respond to multiple daily phone calls regarding a wide range of subjects revised Desk Diary press releases, flyers, etc social media create presentations for meetings City Plaque Inventory created C&M Weekly concept for efficiency maintain Influential Communicator's list company credit cards create Emergency go kits community outreach maintain equipment inventory Department Coordinator, Weight Room Rehabilitation, Employee ACCOMPLISHMENTS Formally recognized by the Brea City Mayor for playing an instrumental role in the succession of his term. Asked to serve on the City of Brea's Safety Committee to work together on providing a safe work environment for employees. Education 2017 Grand Canyon University － City , State , USA Master of Science : Psychology Mental Health and Well Being 2016 Grand Canyon University － City , State , US Bachelor of Science : Education Educational Studies 1992 Cypress Community College － City , State , 90630 Associate of Science : General Education GED Skills Extensive customer service Ability to manage work flow of office Microsoft Office proficient Edit and proofread department documents and marketing collateral Works well independently Filing, organizing Letters, documents, invoices, press releases, spreadsheets Meeting planning Create power point presentations for executives Effective communicator, self-starter Purchasing Team player Time management | FINANCE |
HR GENERALIST Summary Human Resource Manager adding value by contributing to company growth and profitability. Trusted adviser and strategic business partner. Efficient in developing and implementing HR plans and procedures. Promotes team-oriented, open-door environments conducive to successful workforce. Highly motivated to achieve company goals. Highlights Coaching and training Employment law knowledge Employee relations Event management HRIS proficient Performance management Records maintenance Staffing and recruiting Succession planning Training and development Accomplishments Submitted over 25 EEOC responses Developed training guides for New Hire Orientation, Time Management System, Applicant Tracking System, and Positive Associate Relations. Introduced the first on-line Applicant Tracking System. Implemented Positive Associate Relations training for salary management. Experience HR Generalist May 2015 to Current Company Name - City , State Address inquires from employees and management regarding new-hire activity and ongoing employee relation issues. Advise top management on appropriate employee corrective actions. Facilitate regular meetings to develop strategies that positively influence workplace relationships. Recruit and interview applicants daily. Implemented an employee recognition and incentive program Generate employee tracking reports each week. Work with senior-level management to create fair and consistent HR policies and procedures. Human Resource Manager June 2004 to May 2015 Company Name - City , State Multi-unit HR business partner upholding Company mission, vision and values system. Support 12 units with over 1000 employees at all levels, including executive leadership. Analyze staffing needs and develop strategies to recruit, train, retain quality talent. Create and utilize job descriptions within all departments. Facilitate meetings to develop strategies that positively influence workplace relationships. New hire and other HR related paperwork compliance. Advise management. Work with operations to establish consistent hiring practices including succession planning. Work with senior-level management to create fair and consistent HR policies and procedures. Review federal and state laws to confirm and enforce company compliance. Advise management on appropriate employee corrective actions. Guide operations on how to conduct background checks and verify references. Employee performance evaluation process and merit program. Address inquires from employees and management regarding employee relation issues. Prepare EEOC responses. Respectful workplace investigations. Monitor compliance of company policy. Coordinate performance reviews, assessments, and individual development plans. Process salary changes resulting from merit increases, promotions, bonuses and pay adjustments. Partner with asset protection to train and maintain compliance. Promote quality customer service. Front End Supervisor February 2001 to March 2004 Company Name - City , State Coordinated activities of team members in multiple locations. Recruited, trained and developed customer service representatives. Created training manuals. Monitored daily activities of customer support teams. Monitored program compliance to maximize customer satisfaction and manage associates. Provided departmental reports and updates to senior management. Resolved customer questions, issues and complaints. Customer Service Technical Trainer June 1997 to February 2001 Company Name - City , State Developed documentation for common processes. Trained employees company protocols clearly and efficiently. Researched issues to resolve complaints and answer inquiries. Provided technical support. Built and maintained successful relationships with associates, vendors and customers. Mentored associates and managers. Troubleshot issues and worked with associates to accomplish goals. Bakery Manager June 1996 to June 1997 Company Name - City , State Met customer needs by effectively resolving food or service issues. Followed procedures for safe food preparation, handling and presentation to ensure customer satisfaction. Maintained sanitation, health and safety standards in work area. Performed monthly inventory control and weekly stock ordering. Education Bachelor Of Science : Wildlife and Fisheries Science Pennsylvania State University - City , State , United States Certifications Senior Professional in Human Resources (SPHR) www.youracclaim.com/badges/4573892b-8bf5-4df5-a4b5-eb2df76c4a43 Skills Associate Relations, Audits, Asset Protection, Coaching, EEOC Responses, Succession Planning, Terminations, Customer Service, Retail Sales, Cash Controls, Bookkeeping, Time Management, Budgets, Lotus Notes, Bakery, Merchandising, Ordering, Sales, Sanitation, Scheduling, Budget Preparation, Conflict Management, Employment Law, Expense Control, Internal Investigations, On-line Learning, Problem Solving, Project Management, Quick Books, Recruiting, Retail Marketing, Self Motivated, Strategic Planning, Team Building, Training | HR |
PROGRAM MANAGER FINANCIAL MANAGER,
FACILITIES MANAGER Summary 18 years of experience for Operations manager Housing and Financial Institutions as well
as healthcare sector with experience of successfully coordinating the activities of
various departments concerned with the production, pricing, sales, and distribution of
products & services. Comfortable working with people of all levels and having an excellent
commercial approach to solving problems and developing business processes. Having proven
people management skills, with the ability to manage performance and motivate staff on an
individual and team level. Now looking for a new and challenging managerial or consultancy
position, one which will make best use of my existing skills and experience and also
further my personal and professional development
Core Competencies
Competition Analysis - Ability to analyze and compare firm's products with that of
competitors.
Good communication and management skills - effective leader and motivator.
Self-assured and confident.
Objective Statement
Desire to join a fast paced growing firm that offers a constructive workplace to develop
brand strategies, initiate strategic alliances, promote new products, and interact with
new clients in order to develop sustained business for the organization. Skills Microsoft Word, Excel, and Power Point Software: Microsoft Word, Excel, Outlook, Adobe
Photoshop, outlook and Databases Clarity system, Boston Post and HMIS database system Experience 03/2008 to Current Program Manager Financial Manager,
Facilities Manager Company Name － City , State Driving operational improvements, maximizing the value of the asset base while ensuring a
tight control on Operational costs. Responsible for monitoring and continually improving
standards of performance and quality within the operation. Duties: Managing a team of
approximately 20 employees in a busy work environment. Negotiating contracts, ensuring
that they balance value and risk. Establish and implement departmental policies, goals,
objectives, and procedures. Creating, managing and analyzing performance data and other
information. Ensuring that capacity and capability are continually planned. Encouraging,
identifying and developing best practice strategy. Ensuring compliance to all
Environmental Health & Safety goals & objectives. Producing Operations manuals which
define how the business is to be run. Working closely with the. 04/2005 to 02/2008 Clinic Manager Company Name Manager of the Facility activities and care plan development, service level
determination, on-site field. Responsible for direct supervision of clinical staff and
ensures adherence to internal policies/standards. Participates in the recruitment,
interviewed and orientation of team members. Evaluates their performance relative to job
goals/requirements; reviews records/documentation to ensure regulatory and in-house
compliance. Coaches staff and recommends in-service education programs and manages the
assignment of clinical associates. Ensures service quality and care coordination to ensure
proper communication between physicians and patients. Discusses operational issues,
updates on new/changed regulations and Oversight of clinical integrity of appropriated
quality of care provided, visits utilization, Accountable for financial budget goals
through utilization and providing appropriate and accurate patient care, case mix weight,
and appropriate utilization of delivery of patient care. 01/2001 to 03/2005 Marketing Manager Company Name － City 06/1992 to 12/1998 Duties Company Name － City , State Implementing new operational processes and procedures. Establishing and maintaining Roles and Responsibilities for personnel under your
management. Delivering regular team communications and organizing monthly meetings. Controlling all associated operational costs according to the prevailing annual budget
forecast. Supporting the planning, development and overall management of project budgets, in
collaboration with relevant senior field managers and HQ staff. Seeking ways of adding value to existing work areas. Working closely to build and maintain close working relationship with clients. Maximizing accuracy, productivity and space utilization. Assisting in the recruitment, training and development of staff. Solving disputes and complaints in a professional manner and within guidelines. Developed new marketing strategies to capture market channels with new clients. Brought
new processes to firm for its growth, using various marketing strategies and communication
skills in order to brand the firm in the market and attract new clients. Developed strategies and business for the firm by building corporate relationships with
customers and the industry/market leaders. Utilized sales and marketing tools to create brand awareness in the market. Introduced
improvements in business strategies based on customer feedback. Expanded business along with the respective market share for the firm. Played key role in company initiatives for developing new projects for future use. Education and Training June 2008 Bachelor of Business and Management University of Phoenix － City , State September 1999 Bachelor of Science : Nurse University of Washington － City , State Nurse June 2014 Master of Business administration : Healthcare University of Phoenix － City , State Healthcare Skills Adobe
Photoshop, balance, Budget development, budgets, budget, Business Management, business strategies, communication
skills, Negotiating contracts, Cost control, clients, customer services, Databases, database, delivery, documentation, Driving, Environmental Health, financial, Financial
Analysis, Managing, marketing strategies, marketing, market, Marketing/sales, meetings, Excel, Outlook, Power Point, Microsoft Word, negotiation, organizing, patient care, personnel, plan development, policies, Problem resolution, processes, process improvement, Producing, quality, recruitment, Safety, sales, strategy, supervision | BANKING |
MANAGER Professional Summary Talented individual with a educational background in Economics from the University of California Irvine, seeks a career in the financial sector. Extensive knowledge in management, Microsoft applications, and economic theory. Always committed to approach tasks with tenacity and attention to detail. Very dependable and willing to take on added responsibility to learn and grow with every employment opportunity.
SKILLS l Critical thinking l Customer service-oriented l Strategic sales knowledge l Articulateandwell -spoken l Training development aptitude l A cc u rate and de tai le d l Quick learner l Excellent planner and coordinator Skills Work History Manager , 04/2012 to 03/2014 Company Name – City , State l Trained staff and administered performance evaluations to track employee development. l Analyzed budgets, financial reports and projections for accurate reporting of financial standing. l Implemented innovative programs to increase employee loyalty and reduce turnover. l Prepared payroll. l Oversaw inventory and office supply purchases. l Screened applicant resumes and coordinated both phone and in-person interviews. l Provided an elevated customer experience to generate a loyal clientèle. lConductedweeklywalk -throughs with the store owner to discuss interior visual displays, including store window presentation. Public Relations Manager , 05/2010 to 04/2012 Company Name – City , State l Cultivated and managed relationships with key clients, vendors and community partners. l Coordinated and participated in promotional activities and trade shows. l Directed the hiring, training and performance evaluations for marketing and sales staff and supervised their daily activities. l Ordered and distributed office supplies while adhering to a fixed office budget. l Answered and managed incoming and outgoing calls while recording accurate messages. l Obtained signatures for financial documents and internal and external invoices. Sales Associate , 09/2009 to 03/2014 Company Name – City , State l Answered questions regarding the store and its merchandise. l Demonstrated use and care of merchandise. l Greeted customers and ascertained customers' needs. l Helped customers with questions, problems and complaints in person and via telephone. l Stocked shelves and supplies and organized displays. l Developed positive customer relationships through friendly greetings and excellent service. l Trained and served as a peer coach for new sales associates. g , 06/2009 to 09/2009 Company Name – City , State Audited new customer files to verify medical necessity and satisfaction of coverage criteria. l Contacted patients regarding unpaid and underpaid accounts to resolve any issues. l Improved timely paying of bills by developing flexible payment plans for patients. l Located, checked in and pulled medical records for appointments and incomplete patient charts. l Verified and created claim numbers by communicating with various insurance companies. f , 08/2007 to 06/2009 Company Name – City , State Maintained a clean reception area, including lounge and associated areas. l Verified and created claim numbers by communicating with various insurance companies. l Located, checked in and pulled medical records for appointments and incomplete patient charts. l Contacted patients regarding unpaid and underpaid accounts to resolve any issues. l Answered and managed incoming and outgoing calls while recording accurate messages. l Obtained signatures for financial documents and internal and external invoices. Education Bachelor of Arts : Economics , 1 2013 University of California - City , State GPA: l National Society of Leadership, received September 2013. l Deans Honor List for six consecutive quarters (2011-2 013 Economics l National Society of Leadership, received September 2013. l Deans Honor List for six consecutive quarters (2011-2 013 l Independent Research regarding physician burnout, completed December l Advanced courses in Economics and Finance l Research and Data Analysis l Advanced Econometrics and Regression Software l Probability and Statistics l Upper division Sociological writing and Research l Money and Banking Operations l Economic Anthropology l Asymmetric Information in the Financial Sector l International Studies l Asset and Investment Management l Microsoft Applications (Excel, Word, PowerPoint, Access, etc.) : 1 2013 Skills Microsoft Applications, Banking, budgets, budget, charts, coach, clients, Data Analysis, Economics, Finance, Financial, hiring, insurance, inventory, Investment Management, marketing, Access, Excel, Money, office, PowerPoint, window, Word, payroll, reception, recording, reporting, Research, sales, Statistics, telephone, phone, trade shows, employee development | PUBLIC-RELATIONS |
SENIOR MANAGER Skill Highlights Windows / Mac OS, MS office suite, HRMS oracle applications Training Attended Year Title Location Organised by 2011 Basic Leadership Skills Jamshedpur Professional Experience Company Name 09/2008 Tata Consultancy Services is India's largest IT and IT outsourcing organization with a global workforce of over 305,000 employees spread across more than 45 countries. In North America, TCS is headquartered at New Jersey and employs over 30,000 employees. A seasoned HR professional with over 7 years of HR experience, currently working as the Head of Talent Acquisition and Resource Management Group for BPS North America at Tata Consultancy Services in Cincinnati, Ohio Past experience includes working as the HR Generalist for TCS BPS across various locations like Midland, MI, Cincinnati, OH in the US and Mumbai and Chennai in India. Expertise in full-cycle recruiting, screening resumes, behavioral based interviewing, and managing the hiring process. Hands-on experience in recruitment in the IT and IT Services. Most productive in a fast-paced, high energy, team environment. Major strengths include building relationships, multi-tasking, time management, adapting to new procedures as business climates change and communication skills. Work experience of over 3 years in the US Geography as the Head Talent Acquisition and Resource Management Group - BPS North America. Prior to this I have worked at Satyam BPO at Hyderabad from Mar 2007 to Sep 2008 as the HR Employee Relations Specialist in the HR team for a US based process. My areas of specialization are Employee relations, Recruitment, Performance Management, Organization Development and Change Management. Company Name Senior Manager 03/2007 to 09/2008 Period Since Sep 2008 Position Head Talent Acquisition and Resource Management Group - BPS North America Work Location Midland, Michigan, Cincinnati, Ohio; Mumbai and Chennai, India Key Accomplishments: Proficient in Leadership hiring, focussed headhunting through linkedin. Successfully completed hiring for a 50 FTE project for a niche skill (Mortgage) in Cincinnati, OH in less than 60 days Successfully completed hiring for a 25 FTE project for a niche skill (Pharma) in Cincinnati, OH in 30 days. Focussed Analytics hiring for TCS BPS in North America, a first of its kind where associates were hiring to work from client location for A&I domain, 10 critical positions staffed within 45 days. Enabled deployment and rotation of associates within the US to ensure 98% utilization of resources in BPS North America Responsibilities: Head Talent Acquisition and Resource Management Group - BPS North America Recruitment for Mortgage and Pharma clients in Cincinnati, Ohio and Midland, MI area through various internal and external hiring channels Maintaining hiring budget by ensuring recruitment through vendors is reduced and encouraging internal referrals, web-sourcing and internal movement of associates. Leadership hiring for TCS BPS Sales and Solutions function, relationship roles Focussed hiring for Analytics and Insights for multiple clients for TCS in North America, closed 10 critical positions within 45 days. Reduced hiring cost for Niche positions by 30% and Non-Niche positions by 45% in FY 14. Human Resource Relationship Manager for all BPS associates in the North America Geography. Ensure adherence to IQMS documentation standard to ensure compliance and represent HR during internal and external audits. Maintaining Attrition within permissible limits (Early Warning Indicator, Hi-Potential program, stay interviews) Building Employee Connect through innovative employee engagement and CSR initiatives Handling other employee-related issues including full & final settlements/severance, query resolution, grievance handling Streamlining policies on integrity / disciplinary actions & performance improvement plan Managing employee performance appraisal process end to end and facilitating any disagreements Monitoring bell curve and at the end linking Increment for high performers /exit plan for non-performers. Provide developmental strategies to the business and performance assessment of employees Adhering to FMLA and FLSA guidelines. Pilot and Deploy HR Projects across BFSI vertical Drive the Quarterly promotion process Ensure Promotion assessments are completed in time and results circulated to respective stakeholders Drive associate Development plan based on promotion results Drive participation in the Bi-Annual HR Survey [PULSE] in the BFSI vertical. To ensure participation in various Employer branding survey Design and deploy associate retention plans Identify, deploy and support Green Belt and process improvement projects within HR Employee Relations team Provide inputs in policy and strategic initiatives to the HR Leadership team. Company Name 03/2007 to 09/2008 03/2007 to 09/2008 Work Location Hyderabad, India Responsibilities End to end Employee Relations activities Induction of new hire associates to orient them about Satyam BPO Policies and processes Closure of Background check for new hire associates by closing out discrepancies in previous employment check / education check Conducting Employee engagement activities like skip level meetings, one-on-one meetings, town halls, awareness sessions etc to understand employee's expectations and address queries Initiate Disciplinary action as per process for violation of rules or non-adherence to the Code of Conduct Address associate grievances by initiating enquiry, conducting group meetings and submitting findings report along with recommendations Support in carrying out Employee satisfaction surveys and Organization branding surveys Complete Performance Management process by adhering to the timelines, educating associates and managers about how to complete the appraisals. Interface with the client on a regular basis for audit requirements with regards to associate background check and drug tests. Roll out of associate incentive plans across business unit for associate retention. Education Post Graduate Degree MS - HRM : Human Resources 2007 ICFAI University [Dehradun] , From ICFAI School of HRD , City , India Human Resources Bachelor of Science : Information Technology Science and Commerce BSc I.T University of Mumbai Birla college of Arts India Information Technology Science and Commerce Personal Information I have a valid H1B visa to be employed in the US. Interests 2012 Investigation Procedures and reporting Edison, NJ TCS and Freeh Group International Additional Details Current Location Cincinnati, OH Passport Details Passport # J 9138762 Issued at Thane, India on 04/10/2011 Valid up to 03/10/2021 Visa Details Visa Type - H1B - Transferable Skills Basic, branding, budget, Bi, Change Management, closing, communication skills, client, clients, documentation, Employee Relations, fast, hiring, Human Resource, HR, Leadership, Leadership Skills, Mac OS, Managing, meetings, MS office suite, Windows, 98, multi-tasking, oracle applications, Organization Development, performance appraisal, Performance Management, Policies, process improvement, processes, Promotion, Recruitment, recruiting, Sales, settlements, strategic, survey
Design, time management Additional Information I have a valid H1B visa to be employed in the US. XLRI 2012 Investigation Procedures and reporting Edison, NJ TCS and Freeh Group International Additional Details Current Location Cincinnati, OH Passport Details Passport # J 9138762 Issued at Thane, India on 04/10/2011 Valid up to 03/10/2021 Visa Details Visa Type - H1B - Transferable | BPO |
DIRECTOR OF FINANCE Accomplishments SENIOR FINANCIAL ANALYST / IT PROJECT / PROGRAM CONSULTANT Business Case Management | Sarbanes-Oxley | Process Improvement Directed IT financial planning and analysis for a $120-million department—developed business cases, mitigated risks, and managed forecasting, operations, and budgets. Led all IT audits for Sarbanes-Oxley documentation and testing, as well process improvement initiatives. Improved Project Management processes through the implementation of a new business case template—enhanced project visibility to determine project status for Executive decision-making. Increased financial planning process effectiveness by 35% through the development and implementation of a capital budget cycle that ensured the accuracy and data integrity of all financial transactions. FINANCIAL MANAGEMENT ROLES: Children Toys, Inc. 2005) Directed global planning and analysis for a real estate and IT portfolio of $550-million that included capital investments and post-spending analysis. Minolta Corporation (2004) Managed budgets, forecasting, and business case modeling initiatives for North American operations; improved 120 business processes that boosted productivity levels by 40% in only five months. Light Technologies, Inc.; Sprain, NJ (1995—2003) MANAGER, PROGRAM MANAGEMENT Multibillion-Dollar Budgets | Program Management | Cost Savings Managed all IT planning, forecasting, and business case management for the largest division at Light Technologies—a $5-billion department; directed multibillion-dollar budgets, reporting, investment analysis, metrics development, and software implementation. Captured $70-million in cost savings per year through implementation of a reverse logistics programs—reverse engineered the entire supply chain and reduced inefficiencies. Led initiatives for business cases of more than 350 projects within 80 programs ranging from manufacturing, IT services, to wireless strategy. Pioneered vision and implementation of a new IT financial analysis and internal project tracking process for four large IT departments including Business Communication Services IT, Manufacturing IT, and Services IT. Managed projects with varying levels of complexity and identified and mitigated potential risks; developed requirements, managed change control, and tracked schedules and cost performance while ensuring project activities aligned with business objectives. Early Career: Manager of Planning and Analysis, Phone Global Corporation. Professional Summary Program Manager / PMO Director Dynamic, versatile, hands-on Program Manager who leads teams to design and implement successful IT projects that align business and IT objectives and deliver rapid results Project Management | Strategic Planning | PMO Management Energetic, trusted, and detail-oriented Senior Program Manager and strategic solutions provider with outstanding project management and conflict management skills. Hand-picked by executive team to turn around underperforming programs; accomplished leader known and respected for leading successful change in projects and building credibility with executive teams and staff. Solutions driver who bridges the gap between business and technology with expertise in managing complex programs and multiple concurrent projects. Directs PMO teams to develop high-quality programs that solve business problems and provide tangible results for enterprise-level financial systems and legacy workflow systems. Conflict Management ♦ Turnaround Operations ♦ Staffing & Resource Management Risk & Issue Management ♦ Financial Modeling & Analysis ♦ Agile & Waterfall Methodologies Cost/Benefit Analysis ♦ Change Management ♦ Stakeholder Management Work History 01/2007 Company Name – City ,
State Led multi-functional technology teams and key contributor and mentor for a PMO office with up to 80 resources; managed development of innovative software systems and applications. Directed all services, resources, and project plans for major scalable enterprise solutions supporting $1.2-billion with unique ability to drive transformational change in both business and technology leadership roles. Provided business analysis for projects of up to $150-million that included requirements, success criteria, milestones, Key Performance indicators (KPIs), and Work Breakdown Structures. DIRECTOR OF FINANCE , 01/2011
to Current Company Name – City ,
State PMO Start-Up | Contract Management | PMO Management Trusted Financial Executive with CFO- and CIO-level responsibilities; adds transparency to IT and financial operations while adapting financial strategy to organizational goals. Program Manager over all IT projects—manage workloads, define deliverables, hire and mentor resources, conduct performance reviews, and ensure compliance with established PMO processes. Direct business forecasting and financial analysis activities and identify opportunities and risks along with action plans to ensure attainment of financial goals. Spearheaded the development of the first-ever Program Management Office; defined project management processes, including those related to requirements management, change control, and user acceptance testing. Captured 60% savings in projects costs in only five months—reengineered project plan and renegotiated contracts with new vendors; enhanced quality assurance and maintained timelines. Reengineered vendor policy to enhance quality assurance and to identify risks and issues at earlier stages during the project; manage contracts for all IT vendors including website development, hosting, IT operations, and IT applications development. VP , 01/2010
to 01/2012 Company Name – City ,
State Off-Shore Project Management | Multimillion-Dollar Budgets | Global PMO Staff Top-performing Program Manager consistently sought out to reengineer troubled projects. Managed PMO staff in a matrix reporting structure consisting of 44 Global Project Managers and a department budget of $15-million. Managed all projects, budgets, and strategic analysis for all programs. Prescribed solutions that provided quick ROI for maximum revenue productivity, service optimization, and system flexibility. Directed programs with up to 70 infrastructure and application projects—implemented vendor and financial strategies that improved project planning and reduced costs by 60% in only five months. Education Master of Business Administration : Business Economics/Finance ,
State University - City ,
State Business Economics/Finance Bachelor of Science : Finance/Accounting ,
Hoboken State University - City ,
State Finance/Accounting Certifications Project Management Professional (PMP) ~ Certified Information Systems Auditor (CISA)
Lean Six Sigma Green Belt (LSSGB) Professional ~ ITIL V.8 (Basis) Certified
Certified Financial Planner (CFP) Skills budget, Budgets, business analysis, CISA, contracts, Contract Management, Financial, financial analysis, forecasting, functional, Information Systems, ITIL V, leadership, mentor, Office, enterprise, optimization, organizational, performance reviews, processes, Program Management, Project Management, project plans, project planning, quality assurance, quick, reporting, Six Sigma, strategy, strategic analysis, unique, website development | FINANCE |
CONSULTANT Summary [job title] with more than [number] years of experience planning, developing and implementing [program or process] .Experienced manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.high level of client interaction utilizing my extensive knowledge and experience in the retirement and compensation fields. Resourceful, Responsible, Results-oriented, Seasoned, Self-directed, Service-driven, Skilled, Strategic, Superior, Talented, Versatile, Well-qualified, Adaptable, Ambitious, Analytical, Articulate, Award-winning, Business-savvy, Client-focused, Committed, Conscientious, Consistent, Creative, Customer-focused, Customer-service focused, Deadline-driven, Deadline-oriented, Dedicated, Dependable, Detail-oriented, Disciplined, Driven, Dynamic, Effective, Energetic, Experience, Expert, Flexible, Focused, Gifted, Hands-on, Hardworking, Highly motivated, High-performing, Innovative, Mature, Meticulous, Motivated, Multi-task-oriented, Organized, Outstanding, Performance driven, Personable, Positive, Pragmatic, Proactive, Productive, Proficient, Reliable, AccomplishedHighly qualified, detail-oriented and hardworking [Job Title] with more than [Number] years of experience. Proficient in research, writing, case management and client relations. Expert computing and technology skills including competence in multiple software applications, website design (HTML), CMS and hosting, networking issues and social media. Highlights Cost Benefit Analysis (CBAs) Account reconciliations Organized Unsurpassed work ethic Results-oriented skills Productivity improvement Microsoft Office Suite expert Work flow planning Detail-oriented Superb time management Experience Consultant January 1997 to August 2015 Company Name - City , State Planned, designed and implemented retirement and compensation programs of varying size and scope. Provided technical and consulting services on qualified and non-qualified retirement, compensation and incentive plan issues to clients and other consultants. Prepared plan documents, amendments, summary plan descriptions and employee meeting materials for retirement, incentive and compensation programs. Implemented policies and procedures to administer executive compensation programs. Designed multiple costing, accounting and tax models to assist clients with selection of program alternatives. Performed various market analyses for clients to determine competitiveness to market in the areas of compensation and benefits. Primary Administrative Consultant January 1995 to January 1997 Company Name - City , State Administered multiple clients' defined contribution retirement plans. Prepared and filed IRS Form 5500 series reporting Prepared all required plan compliance testing including ADP/ACP testing, top heavy testing, annual additions testing, minimum coverage testing and other required discrimination testing. Implemented systems to automate multiple job functions. Consistently exceeded target fee realization ratios on all client relationships. Treasury Analyst January 1993 to January 1995 Company Name - City , State Designed and maintained cash collection and disbursement systems. Managed short-term cash/debt balances and daily bank relationships. Managed execution of wire transfers and foreign exchange transactions. Prepared financial reports and developed spreadsheets and programs for financial modeling and forecasting. Provided information systems support to treasury department. Pension Analyst January 1992 to January 1993 Company Name - City , State Assisted with the selection and review of plan trustees, investment managers, record keepers and actuaries. Monitored performance and activity of company's domestic defined benefit and defined contribution pension plans. Acted as liaison between plan trustee, record keeper, actuary and internal benefits department. Responded to participant questions on plan investments Completed annual reporting with Internal Revenue Service, Department of Labor, Securities Exchange Commission and Pension Benefit Guarantee Corporation. Prepared annual board reports on global pension plan performance. Intern January 1991 to January 1992 Company Name - City , State Reconciled trust bank statements to record keeper accounts. Monitored performance of retirement plan investment managers. Prepared and maintained quarterly investment performance reports. Allocated insurance claims to plant locations. Education Master of Business Administration : Administration , 1995 University of Toledo - City , State GPA: GPA: 3.4 Bachelor of Business Administration : Finance , 1991 University of Toledo - City , State GPA: GPA: 3.2 Dean's List Select One : 1987 St. Ursula Academy - City , State GPA: GPA: 3.7 Graduated with highest honors and in top 10% of class
*National Honor Society Skills accounting, ADP, automate, benefits, consulting, costing, Crystal Report, client, clients, financial modeling, financial reports, forecasting, foreign exchange, Novell GroupWise 5.5, information systems, insurance, Microsoft Internet Explorer, investments, market, materials, Microsoft Access 2000, Microsoft Excel 2000, Exchange, Microsoft Outlook Express, Microsoft PowerPoint 2000, Windows 95, Windows NT, Microsoft Word 2000, Netscape Navigator, Operating Systems, policies, reporting, Securities, spreadsheets, tax, treasury, Writer | CONSULTANT |
SENIOR ACCOUNTANT Summary 11 + years experience in the accounting profession. Bachelors Degree - in Accounting and studying for CPA license. Managed tax preparation and filing for 25 diverse companies such as sole proprietors, corporations, s-corps, partnership, non-profit organization in many different industries for 10 different states. Results-oriented Accountant skilled in regulatory reporting, tax accounting operations with an e xtensive knowledge of accounting software and processes. Highlights Payroll, & Tax 940, 941 withholdingAccounting Accounts Payable & Receivable Multi-State Sales Tax Filing Analytical reasoning Account reconciliation expert General ledger accounting Financial statement analysis Strength in regulatory reporting Adobe, Sage, PeachTree, Quick Books, MS Office, Medlin, Tax Slayer, Pro Series, Lotus I, II, III proficient Accomplishments Accounting Reviews Conducted detailed technical and analytical review of federal/state corporate, partnership and S corporation tax returns for Fortune 500 company consisting of 17 branches in 10 different states General Ledger Accounts Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable, accrued expenses and line of credit transactions. • Streamlined accounting and billing activities, improving efficiency, productivity and profitability for accounting and tax firm. Auditing • Extensive experience with Financial Statements audits, reviews compilations and audits for Governmental organizations. • Saved over $20,000 as a result of a Worker's Compensation Insurance, Sales and Use Tax Audit. Experience Senior Accountant , 01/2011 to Current Company Name － City , State Successfully negotiated settlement with the NC State Revenue Dept to keep restaurant owner from losing business. Reconciled 6 years of tax returns for Performance Motorcycle shop in three months bring client current with all tax filings. managed 10 business accounts and 30 individual clients payroll and tax needs Accountants Payable/Receivable & Purchasing Administrator , 01/2012 to Current Company Name － City , State Audit credit card bills and transactions, process check requests, & cash receipts. Prepared, calculated and filed monthly multi-state sales and use tax returns. Match up check invoices; obtain all signatures required for check disbursements & bank transfers. Reconcile vendor statements, research & correct discrepancies resolving customer & vendor inquiries. Maintain consignment accounts, assist with purchasing & inventory management Obtain credit references, set-up new customer accounts Accountant , 01/2011 to 01/2012 Company Name － City , State Prepare payroll, sales and use tax, employment taxes, employer taxes, W-2, annual reports. Manage two separate entities (corporation and proprietorship) Transformed company into a positive financial standing Implemented modern tax & accounting software QuickBooks, Peachtree, Payroll Mate increasing office productivity. Accounts Receivable & Collection Manager , 01/2010 to 01/2011 Company Name － City , State Successfully collected and deposit of $1,200,000.00 of outstanding debt from General Contractors on current and past projects Amended incorrect corporate, multi-state sales and use tax returns for 3 different entities. Restructured and managed accounts receivable billing process for Government & multi-state projected invoicing . Resolved discrepancies between financial, budgetary transactions, records, and reports or problems associated with complex or nonstandard transactions. Filed bond claims with Surety Company on defaulted contracts Accountant , 01/2002 to 01/2011 Company Name － City , State Prepared/Filed Individual & Corporate Income Taxes (1040, 1040A, 1040EZ, Schedule - A,C,M, EIC,SE, L,1065, 1120, 1120S, Schedule - A,B,K,L,M-1, M-2, K-1) Business Tax (Federal 941, 940, State withholding, Sales and Use Tax, W-2, I-9). Liaison with Internal Revenue Service, Department of Labor, Workers Compensation Insurance Commission, Employment Security Commission, and Department of State Revenue for filing of tax returns. Managed and implemented the installation of accounting and tax software programs (Quick Books, Peach Tree, Medlin, and Tax Slayer). Education Bachelor of Science : Accounting , 2010 Colorado Technical University － City , State , USA Professional Certificate Basics in Accounting February 2010 Financial Statement Analysis May 2010 Associate of Arts and Applied Science : Accounting , 2007 Rowan Cabarrus Community College － City , State , USA Skills Attention to Detail goal oriented Accounts payable, receivable, manager Versatile accounting software experience with Lotus I, Quick Books, Sage, PeachTree, Adobe, MS Office, Payroll, Purchasing 12 years experience performing Journal Entry Preparation/Posting, Financial Statement Analysis, Bank Reconciliations Full Cycle Month & Year-end Close, Problem Solving Profit & Loss, Regulatory Filings, Tax Analysis and Compliance | ACCOUNTANT |
BUSINESS DEVELOPMENT REPRESENTATIVE Professional Summary Experienced administrative professional with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences. Core Qualifications Computer proficient Reports generation and analysis Client Relations File/records maintenance Multi-Task Management Territory Sales Experience Purchase Order Processing Creative Problem Solving Experience Business Development Representative November 2014 to Current Company Name － City , State Identified prospective customers using lead generating methods and obtained leads through cold calls. Managed organization's South Texas and West Texas region and performed full sales cycle duties, therefore increasing division profits. Quoted prices for services outlined in brochure. Maintained friendly and professional customer interactions. Consistently met and exceeded divisional expectations for productivity and accuracy levels. Led sales calls with team members to establish sales and customer retention goals. Generated new accounts by implementing effective networking strategies. Assisted with budget forecasting, goal setting and performance reporting for all accounts. Identified strategic partnerships and gathered market information to gain a competitive advantage. Delivered weekly performance updates and monthly business reviews. Optimized current revenue streams by networking for additional business prospects with established clients. Identified, coordinated and participated in client relationship-building activities and meetings. Answered customer questions regarding products, prices and availability. Researched economic processing factors to determine the best process and sales strategies. Administrative Clerk September 2012 to November 2014 Company Name － City , State Seven years of office experience. Ensured that team member responsibilities were defined and understood. Established and maintained effective communication system. Planned travel arrangements for executives and staff. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Posted open positions on company and social media websites. Processed all new hire paperwork while maintaining employee confidentiality. Organized files, developed spreadsheets, faxed reports and scanned documents. Created and processed purchase orders for day to day purchases. Processed weekly payroll for 30-50 employees to ensure everyone received a correct hourly paycheck. Reconciled credit card expenses for 10-15 employees. Monitored equipment rentals to ensure proper invoicing practices. Registrar October 2009 to September 2012 Company Name － City , State Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Organized and maintained file system, and files correspondence and other records. Coordinated all educational department functions for team of six. Coordinated meetings with education staff and served as main liaison between registration process throughout graduation. Updated student records and information on a daily basis. Created databases and spreadsheets to improve student registration processes and reporting accuracy. Provided support for Executive Director, Admissions Department, and Education staff in managing operation work flow. Standardized department filing system to increase efficiency. Improved communication efficiency as primary liaison between departments, students and employers. Directly supported Executive Director in managing operation work flow. Communicated with students via phone, email and in person to update them on educational status. Helped coordinate admission processes and prepared student records and agreement packets for regular audits. Handled and processed confidential student information. Admitting Specialist-ER Registration March 2008 to October 2009 Company Name － City , State Maintained a state of readiness and alertness for all incoming patients. Collected pertinent information from the patient, family and friends, medical records and prescriptions. Verified that information in the computer system was up-to-date and accurate. Recorded and filed patient data and medical records. Eliminated duplicated records by sending necessary information to the medical records department. Demonstrated analytical and problem-solving ability by addressing barriers to receiving and validating accurate health care information. Carefully reviewed medical records for accuracy and completion as required by insurance companies. Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information. Acquired insurance authorizations for procedures and tests ordered by the attending physician as needed. Confirmed patient information, collected copays and verified insurance. Maintained updated knowledge with emergent protocols, response requirements and quality assurance procedures. Completed registration quickly and cordially for all new patients. Interacted with patients, families, hospital staff and the general public in a compassionate, professional manner. Education High School Diploma : 2006 Taft High School － City , State Some coursework completed Del Mar College － City , State Accomplishments Employee of the Year 2010 at South Texas Vocational Technical Institute Promoted to Registrar after 1 year of employment at STVT. Promoted to Business Development Representative after 18 months of employment at GIS. Successfully planned and executed meetings, lunches and special events for groups of 30+ employees. Received merit raises for strong attention to detail, exemplary customer service and team-player attitude. Skills Microsoft Software: Word, Excel, Outlook, PowerPoint People skills: great customer service, enthusiastic people person, advanced problem-solving, great organizational skills Language: Intermediate level Spanish speaker | BUSINESS-DEVELOPMENT |
PROJECT COORDINATOR Professional Summary To be part of a world class organization where I can utilize my experience and knowledge gained e*ciently and help the organization realize its goals and objectives by focusing on optimum operational management and leadership activities. Core Qualifications Medicine and Dentistry Critical Thinking Judgment and Decision Making Medical terminology Time Management Active Learning Quality Control Analysis Multitasking HIPAA E-health records, MS-o*ce and other o*ce tools Experience Project Coordinator June 2015 to December 2015 Company Name － City , State Roles and responsibilities: Maintained project assets, communications and related database(s). Maintained scheduling and event calendars. Performed payroll functions, such as maintaining timekeeping information and processing and submitting payroll. Review and report the project's budget and finances. Collected information and made judgments through observation, interviews, and the review of documents. Applied systematic sampling techniques to ensure the accuracy, completeness, precision, and representativeness of samples selected for surveys. Collaborated with economic development planners to decide on the implementation of proposed development policies, plans, and programs based on culturally institutionalized barriers and facilitating circumstances. Conducted participatory action research in communities and organizations to assess how work is done and to design work systems, technologies, and environments. Build and use text-based database management systems to support the analysis of detailed firsthand observational records or "field notes.". Healthcare Administrator January 2013 to December 2013 Company Name Roles and responsibilities: Established work schedules and assignments for sta*, according to workload, space and equipment availability. Conducted fiscal operations, including accounting, planning budgets, authorizing expenditures, establishing rates for services, and coordinating financial reporting. Maintained awareness of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, government regulations, health insurance changes, and financing options. Monitored the use of diagnostic services, inpatient beds, facilities, and sta* to ensure e*ective use of resources and assess the need for additional sta*, equipment, and services. Introduced E-Health records to the organization Developed and maintained computerized record management systems to store and process data such as personnel activities and information, and to produce reports. Prepared activity reports to inform management of the status and implementation plans of programs, services, and quality initiatives. Managed the changes in integrated health care delivery systems, such as work restructuring, technological innovations, and shifts in the focus of care. Developed and implemented medical programs or health services that promote research, rehabilitation, and community health. Student Intern October 2011 to November 2012 Company Name － City , State Roles and responsibilities: Examined teeth, gums, and related tissues, using dental instruments, x-rays, or other diagnostic equipment, to evaluate dental health, diagnose diseases or abnormalities, and plan appropriate treatments. Completed and maintained accurate records or reports regarding the patients' histories and progress, services provided, or other required information. Advised or instructed patients regarding preventive dental care, the causes and treatment of dental problems, or oral health care services. Treated exposure of pulp by pulp capping, removal of pulp from pulp chamber, or root canal, using dental instruments. Prescribed antibiotics or other medications. Designed prosthodontic appliances, such as space maintainers, bridges, or dentures, or write fabrication instructions or prescriptions for denturists or dental technicians. Fill pulp chamber and canal with endodontic materials. Evaluated dental needs to determine changes or trends in patterns of dental disease. Applied fluoride or sealants to teeth. Managed business, employing and supervising sta* and handling paperwork and insurance claims. Plan, organize, or maintain dental health programs. Participated in case conferences or sta* meetings. Education Master's : Healthcare Administration , Dec 2015 Oklahoma State University － City , State Healthcare Administration 3.79 Bachelor of Dental Surgery (BDS) : Nov 2012 SRM Dental College － City , State , India 72 Skills accounting, bridges, budgets, budget, oral, community health, conferences, Critical Thinking, data processing, database, database management, Decision Making, delivery, Dentistry, financing, financial reporting, focus, government regulations, insurance, notes, materials, Medical terminology, meetings, Multitasking, payroll, personnel, policies, progress, quality, Quality Control, rehabilitation, research, scheduling, supervising, surveys, Time Management, x-rays | HEALTHCARE |
SCIENCE TEACHER Summary Dedicated Teacher adept at challenging students to reach their full potential. Ensures that every student is progressing and is held to high expectations. Highlights Skills: Computer Proficiency in Microsoft word Excel, and Power point Lesson planning expertise Tutoring experience Standardized testing IEP familiarity Experience 09/2005 to Current Science Teacher Company Name － City , State 7th and 8th Grade Implemented 8th grade curriculum through various methods and techniques that reflect the CCSS Created a learning environment that enabled students to take risks and comfortably express their ideas Explored, and implemented, various forms of differentiated instruction Included Smart board elements, PowerPoint presentations, and various media in every lesson, in order to model technology driven instruction 09/2004 to 09/2005 Substitute Teacher K-6 Company Name － City , State Implemented curriculum for children following teachers plans Assigned lessons and corrected homework. Encouraged students to be understanding with others. 09/2003 to 11/2003 Teacher Assistant Company Name － City , State Implemented group literacy lessons Assisted students in their deficient areas 09/1996 to 01/2003 Special Education Teacher Company Name － City , State Assisted head teacher in planning Curriculum Developed individualized lesson plans to meet Students with IEP goals Maintained daily records regarding children's developmental progress Education Masters of Science : Education & Special Education Touro College － City , State , US Masters of Science in Education & Special Education Touro College, Bayshore, New York June 2006 Bachelor of Science : Early Childhood Education City College － City , State , US Bachelor of Science in Early Childhood Education City College, New York, New York September 2003 Certifications 1. New York State Permanent Teacher Certification N-6 2. New York City Permanent Certificate in Teaching N-6 Certified Mentor - 2014-Present Affiliations •Field trip Coordinator 2007- Present •Urban Advantage teacher (Science Program) 2013- present •Stem Coordinator 2014-Present affiliated through NYU University •Certified Mentor – 2014-Present •Stem Point coordinator for District 13 Science Fair 2014 Skills Computer Proficiency in Microsoft word, Excel, and Power point | TEACHER |
FINANCE MANAGER Summary Assist an organization that can benefit from my extensive experience in Accounting, training auditing, contract bid preparation and negotiations. Over forty years experience in accounting including Controllerships, Accounts Payable, Payroll, Government Contracting, Auditing, Cost Accounting, Budgeting, and Subgrant Contracting. Organizations I have worked for include Manufacturing and Service Companies such as, Sandia National Laboratory, State of Nevada WIC Program and Office of Navajo Economics (ONEO). Performed many special projects, included preparation of budgets, preparation of Cost Accounting Systems including Cost Accounting System Disclosing Statements, CAS cost impact statements. Assigned liaison with DCAA, DCMA and CDCMA, costing system reviews, evaluation of cost proposals, and defective pricing reviews. Accomplishments Hexcel Corporation representative to Aerospace Industries Association (AIA) Cost Principles Committee. Worked with the AIA Committee in recommending a rewrite of 48CFR15 to refine the definition and determination of commercial pricing provisions. The committee recommendations are now part of the current regulations. Developed computer models, using Excel, to provide plant bidding models and corporate home office allocations to plants. Train Government Contracting Plant Controllers in contract accounting and bid processing. American Legion Fernley Post 37 Adjutant for 3 years. Experience Finance Manager April 2004 to June 2011 Company Name － City , State Responsible for development/monitoring program budgets; Plan and organize program accounting, review and evaluate costing reports, budget status, leases, contracts, and sub grants to identify problems/trends. Train state accounting staff in auditing of sub grants costing methods. Owner March 2001 to August 2004 Company Name － City , State Auditing of Alameda County Fair Food Vendors conformance to contact terms. Audit included Cash sales reporting and use of undercover shoppers. Reporting included reporting daily sales volume and undercover shopper's findings to Fair Management on over 50 vendors. Sales reports used in determining vendor's final space rental based on Sales Volume. Director January 1988 to January 2001 Company Name － City , State Responsibilities included review of Government contract proposals including supportability of direct cost rates and cost accumulation methods for eight plants. Company negotiation representative to DCAA, CACO, DCMA and Prime contractors in defending contract costing methodologies. Hexcel's Chief Financial Officer representative to plants regarding Government contracting and costing issues. Prior to assuming Director position, I Served two years as manager of contract accounting and proposal preparation on B2 Bomber material manufacturing contracts, three years as manager of corporate home office allocations to divisions and was assigned additional duties as manager of company accounts payable and payroll systems with a staff of eight employees. Resolved $8 million of accounts receivable issues related to sales of B2 Bomber material to Northrop Corporation. Senior and Special Projects Auditor January 1979 to January 1987 Company Name － City , State Performed contractor cost proposal reviews on bids related to materials, service and construction contracts being awarded by REECO under Operations and Maintenance (O&M) contract with Department of Energy (DOE). Performed various operational audits, special project audits and trained junior audit staff members. Assigned as Managing Auditor and negotiator for Construction change orders at the Tonopah Stealth Fighter Training base After completion of construction assigned operation audits supervisor. Operational audits included Salvage Sale Operations, food-purchasing procedures, housing operations. Assigned as REECO liaison to USAF Office Special Investigations (OSI) and DOE-Inspector General on investigations of Hot Line fraud assertions on Tonopah Fighter Training Base. Controller January 1978 to January 1979 Company Name － City , State Performed all controller functions for this privately owned fire company that contracted with several major cities and counties in Arizona and Tennessee. Staff included four accounting personnel for accounts payable, payroll, accounts receivable and general accounting. Controller January 1976 to January 1977 Company Name － City , State Approved by two CPA firms to the ONEO Board to assume Controllers function. Responsibilities included supervision of a computerized Fund Accounting system, streamlining accounting functions and training of reservation residences in operation of the computerized system in accordance with GAAP. Reduced accounting/computer staff from thirty-four to twenty-six employees. Decreased annual audit fee by over 40% by having staff prepare audit schedules. Education Bachelor of Science : Accounting , 1966 University of Albuquerque － City , State GPA: Graduated Cum Laude Accounting Graduated Cum Laude Skills Accounting, general accounting, accounts payable, accounts receivable, Auditing, budgets, budget, contracts, controller, CPA, Financial, Government, grants, home office, Director, Managing, materials, Office, negotiation, negotiator, OSI, payroll, personnel, Prime, proposals, proposal, proposal preparation, purchasing, reporting, Sales, supervisor, supervision Professional Affiliations American Legion Department of Nevada Children & Youth Chairman. Developed and implemented Hear Today-Learn Tomorrow program for American Legion Children and Youth Program that supports families help obtain hearing aids for hearing impaired children. Nevada American Legion representative to National Children & Youth Committee. Memberships American Legion Department of Nevada Hear Today-Learn Tomorrow Program Chairman. Associate member of American Bar Association (ABA)until 2002. | FINANCE |
SHOE DEPT. LEAD SUPERVISOR Accomplishments KELLERMEYER BERGENSONS SERVICES, M aumee, OH. Crew Member, Aug 2012 Oct 2013 Service, clean, or supply restrooms. Gather and empty trash. Clean building floors by sweeping, mopping, scrubbing, or vacuuming. Follow procedures for the use of chemical cleaners and power equipment to prevent damage to floors and fixtures. Mix water and detergents or acids in containers to prepare cleaning solutions, according to specifications. Notify managers concerning the need for major repairs or additions to building operating systems. Clean windows, glass partitions, or mirrors, using soapy water or other cleaners, sponges, or squeegees. Clean laboratory equipment, such as glassware or metal instruments, using solvents, brushes, rags, or power cleaning equipment. Dust furniture, walls, machines, or equipment. Clean and polish furniture and fixtures. 2140 n hollywood way #10071 burbank, California, 91510 8183362640 LOV3AT1STSIT3@YAHOO.COM. KELLERMEYER BERGENSONS SERVICES, M aumee, OH. Crew Member, Jan 2008 Jul 2009 Service, clean, or supply restrooms. Gather and empty trash. Clean building floors by sweeping, mopping, scrubbing, or vacuuming. Follow procedures for the use of chemical cleaners and power equipment to prevent damage to floors and fixtures. Mix water and detergents or acids in containers to prepare cleaning solutions, according to specifications. Notify managers concerning the need for major repairs or additions to building operating systems. Requisition supplies or equipment needed for cleaning and maintenance duties. Clean windows, glass partitions, or mirrors, using soapy water or other cleaners, sponges, or squeegees. Clean and polish furniture and fixtures. Dust furniture, walls, machines, or equipment. Experience 11/2013 to 12/2015 Shoe dept. lead supervisor Company Name － City , State Enforce safety and sanitation regulations. Direct and coordinate the activities of employees engaged in the production or processing of goods, such as inspectors, machine setters, and fabricators. Confer with other supervisors to coordinate operations and activities within or between departments. Plan and establish work schedules, assignments, and production sequences to meet production goals. Inspect materials, products, or equipment to detect defects or malfunctions. Observe work and monitor gauges, dials, and other indicators to ensure that operators conform to production or processing standards. Conduct employee training in equipment operations or work and safety procedures, or assign employee training to experienced workers. Interpret specifications, blueprints, job orders, and company policies and procedures for workers. Keep records of employees' attendance and hours worked. Read and analyze charts, work orders, production schedules, and other records and reports to determine production requirements and to evaluate current production estimates and outputs. Maintain operations data, such as time, production, and cost records, and prepare management reports of production results. Determine standards, budgets, production goals, and rates, based on company policies, equipment and labor availability, and workloads. Confer with management or subordinates to resolve worker problems, complaints, or grievances. Recommend or implement measures to motivate employees and to improve production methods, equipment performance, product quality, or efficiency. Recommend or execute personnel actions, such as hiring, evaluations, and promotions. Calculate labor and equipment requirements and production specifications, using standard formulas. Plan and d evelop new products and production processes. 02/2007 to 07/2009 Cashier/Crew leader Company Name － City , State Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers. Assist customers by providing information and resolving their complaints. Greet customers entering establishments. Answer customers' questions, and provide information on procedures or policies. Sell tickets and other items to customers. Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately. Calculate total payments received during a time period, and reconcile this with total sales. Supervise others and provide on - the -job training. Maintain food and equipment inventories, and keep inventory records. Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary. Record the number, type, and cost of items sold to determine which items may be unpopular or less profitable. 11/2006 to 01/2007 Company Name Greet customers and ascertain what each customer wants or needs. Describe merchandise and explain use, operation, and care of merchandise to customers. Recommend, select, and help locate or obtain merchandise based on customer needs and desires. Compute sales prices, total purchases and receive and process cash or credit payment. Answer questions regarding the store and its merchandise. Prepare sales slips or sales con tracts. Place special orders or call other stores to find desired items. Prepare merchandise for purchase or rental. Watch for and recognize security risks and thefts, and know how to prevent or handle these situations. Inventory stock and requisition new stock. Ticket, arrange and display merchandise to promote sales. Exchange merchandise for customers and accept returns. 2140 n hollywood way #10071 burbank, California, 91510 8183362640 LOV3AT1STSIT3@YAHOO.COM Clean shelves, counters, and tables. Help customers try on or fit merchandise. Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits. Bag or package purchases, and wrap gifts. Education Jun 2007 High SchoolDiploma State Work History Company Name Skills Art, blueprints, budgets, cash registers, charts, COM, Communication skills, Cooking, credit, Customer service, employee training, employee training, hiring, Inspect, Inventory, Issue receipts, Management skills, materials, Exchange, money, personnel, policies, processes, quality, Read, Retail sales, safety, sales, tables, type | APPAREL |
YOGA INSTRUCTOR Summary Creative, warm professional with exceptional people skills and a strong ability to build relationships. Dedicated supporter of team, driven to accomplish team and individual goals. Possess the qualities required for building a strong, satisfied employee base. Highlights Enthusiastic Warm Engaging Problem solver Accountable Networking Relationship building Teaching and presentation Negotiation Love for community and what it has to offer Education Master in Teaching 2010 Heritage University － City , State K-8 Endorsement Bachelor of Arts , Law and Justice 1996 Central Washington University － City , State Major: Law and Justice/paralegal studies Minor: Psychology Experience YOGA INSTRUCTOR Aug 2012 to Current Company Name － City , State Teach movement and principles of yoga Guide students through a variety of postures Promote physical, mental and spiritual wellness Demonstrate relaxation and breathing techniques FIRST GRADE TEACHER Aug 2010 to Current Company Name － City , State Manage a classroom of 20-27 students daily Plan and implement lessons based on common core standards Utilize a variety of instructional strategies to incorporate all student learning styles and differentiate lessons accordingly Maintain and utilize student data in a variety of programs to assess learning, and modify lessons to create meaningful, authentic education Collaborate with team members and staff to create and implement curriculum based on common core standards Communicate student progress to parents/guardians FITNESS AND WELLNESS COORDINATOR Feb 2009 to Dec 2009 Company Name － City , State Developed and facilitated diversified fitness programs campus wide Wrote monthly fitness and nutrition newsletter Instructed a variety of daily fitness classes FITNESS INSTRUCTOR Oct 2007 to Dec 2010 Company Name － City , State Developed and facilitated fun, safe and effective group exercise programs for senior citizens off site to stimulate mind and body Motivated students to strive for physical wellness while accommodating diverse fitness levels and special needs Work History Police Services Specialist II Jan 1997 to Mar 2004 Company Name － City , State Skills Communication Customer Service Computer Proficient Needs Assessment Organization Research Writing/Editing | FITNESS |
HEAD OF BUSINESS DEVELOPMENT Summary Experienced business development and brand marketing executive with proven track record of success managing innovative and complex marketing partnerships. Skilled problem solver with a unique background and proven ability to thrive in fast-paced work environments. Superior interpersonal and stakeholder management skills. Skills Microsoft Word, Excel, Powerpoint, Keynote, SenGrid, Facebook Advertising Instagram, Twitter, Facebook Analytics; Comfortable with all Google Suite products + Google analytics Comfortable providing recommendations on basic elements of design Experience Company Name City , State Head of Business Development 07/2016 to Current A 500 Startups Company). Lead planning, development and implementation of business development and marketing initiatives for a venture backed, early stage start-up in the marketplace + technology sector. Development on all aspects of the business including decision making, strategy, product market alignment, and customer acquisition. Analyze key metrics, data, and insights from marketing partnership and paid marketing campaigns and iterate accordingly; analytically and critically provide solutions and recommendations. Create and conceptualize all aspects of the business development process including sales funnel, procedures, sales collateral, follow-up process, video call procedures and scripts. Leverage previous brand and agency relationships to help expand the scope of the business in the sports and entertainment space; drive business metrics such as athlete procurement; PR, Fundraising, unique activation opportunities, etc. Analysis and negotiation of complex partnerships; comfortable with ideation and the implementation of such complex marketing campaigns as it relates to brands. Facilitate partnership strategies through organic and paid marketing channels including social, influencer, referral, email, content, display, PR, and event. Company Name City , State Senior Manager 12/2014 to 07/2016 Managed business development and creative marketing opportunities for over 60 NBA professional athlete clients for the 2nd highest grossing sports marketing agency in the US. Negotiated, executed and activated over 100 marketing partnership agreements for clients, generating over $1.5M in client revenue. Developed ideation and conceptualization of public facing client brand marketing campaigns. Managed the relationship between the business development and client manager departments. Oversaw the fulfillment of complex social media, digital, PR, and marketing campaigns used to increase athlete brand marketing. Generated and executed non-traditional brand agreements including barter, product placement, unique access opportunities, and social media & digital activations. Analyzed and provided recommendations on client brand goals and relationships, ensured maximization of relationships and measured success for both agency and brand. Developed creative and strategic client opportunities for prospective new brand partners; customized sponsorship proposals across brands based on KPI's and alignment with Excel talent. Consistently thrived in fast-paced agency environment working with top athlete talent and brand decision makers. Company Name City , State Manager 11/2011 to 12/2014 Worked directly with the Chief Marketing Officer to form brand development and digital partnership activation strategies for athlete clients. Serviced and facilitated the delivery of contractual obligations for NBA clients Blake Griffin, Kevin Love, and Paul Pierce in all public facing marketing agreements. Identified and activated non-traditional brand opportunities for new clients including barter relationships, revenue share agreements, product placement opportunities, and digital activations. Consulted senior level marketing executives in the conceptualization of client digital and public-facing brand strategy; activated those strategies through client social channels and brand partner activations. Developed the early stages of conceptualization and content creation of "The Players Tribune", a Derek Jeter owned Excel Sports partner company. Worked personally with athlete talent to understand brand goal and direction in order to maximize presence in the sports landscape; facilitated such plans through marketing activations. Education and Training BA : Economics 2011 University of Arizona Economics Sports Marketing & Management 2011 Minor Degree Sports Marketing & Management Certifications HubSpot Content Marketing Certificate 2017
*HubSpot Inbound Marketing Certificate 2017 Skills Advertising, agency, basic, brand strategy, brand development, brand marketing, business development, content, content creation, client, clients, decision making, delivery, direction, email, fast, Fundraising, Google analytics, marketing, market, access, Excel, Powerpoint, Microsoft Word, negotiation, PR, procurement, proposals, sales, scripts, strategy, strategic, unique, video | BUSINESS-DEVELOPMENT |
MULTIMEDIA DESIGNER AND GRAPHIC DESIGNER Portfolio www.Artisterymedia.wix.com/creativeflow Summary A hardworking, focused and determined artist looking to obtain a full-time position as a Graphic Designer. Technical Skills Adobe Photoshop Adobe After Effects Adobe Illustrator Adobe InDesign Adobe Premiere Adobe Dream Weaver Sketchbook Pro Intermediate Html Coding Microsoft Word Windows Troubleshooting Calculator, printer, fax machine, etc Microsoft Word Microsoft PowerPoint Accomplishments 2014 Civic Engagement Cover Design Winner Graphic Design Experience Multimedia Designer and Graphic Designer Sep 2015 to May 2016 Company Name － City , State Worked on branding and logo design for the office as well as inside designing of templates for the office's online services. Consulted with clients on poster designs for their conferences and presentations to their leadership Boards. Graphic Designer/ Promoter Jun 2014 to Current Company Name － City , State Helped the management team with future events and promotional tactics along with designing promotional materials and designed flyer's. FreeLance Graphic Designer Jul 2013 to Current Company Name － City , State Created graphics for pamphlets, banners, screen graphics and web graphics for the church. Helped with film design and created after effects bumps for message series. Free Lance Digital/Graphic Designer Aug 2009 to Current Company Name － City , State Freelance designed for networked Clients upon request. Education Bachelor's of Fine Arts (B.F.A) , Digital Art & Design 2016 Towson University － City , State , United States Digital Art & Design Community College of Baltimore County － City , State , United States | DESIGNER |
TW SUBSTITUTE TEACHER Experience Company Name - Substitute Teacher 01/2008 - Current On-call substitute for grades K-12. Substitute teacher in the Tillamook School system as both a classroom teacher and teacher's aide. Followed classroom plans left by class teacher to continue student education and reinforce core concepts. Kept students on-task with proactive behavior modification and positive reinforcement strategies. Maintained day to day classroom management to promote learning. Company Name - 4-H Program Assistant & Open Campus Assistant City , State 02/2009 - 10/2016 Supported educational programs through the delivery of program curricula, coordination of program elements or projects, assisting with the assessment, design, implementation and evaluation. Recruit, supervise and retained volunteers. Organize and facilitate; day camps, after school programs, overnight camps and fundraiser's. Including travel to National programs. Gathered data for annual reporting of program success, volunteer hours, personal time, yearly reports of accomplishments. Created a Plan of Work annually. Used 4-H access and 4-H online. Promoted Extension and 4-H by Live radio interviews and Public service announcements, Civic group presentations; and daily interaction with the public. Established relationships with key stakeholders in the community included Tillamook County Commissioners, business owners and non-profit managers and School District. Delivered polished and thorough lectures on topics such as teen sex-texting and generational differences. Company Name - Community Outreach Coordinator 01/2007 - 01/2013 Actively supported local MOPS groups, on the Oregon Coast and Willamette Valley. Acted as a liaison between local groups and MOPS, INT. Skills used: self-direction, team player, trouble shooting, record keeping and problem solving; management of volunteer base that ran groups in the northwest region and promoted the MOPS agenda within the community. Developed presentations for public events, community groups and organizational assemblies. Work History Company Name - Substitute teacher 01/2008 - 01/2011 On-call substitute for grades K-12. Substitute teacher in the Tillamook School system as both a classroom teacher and as a teachers aide. OSU Extension Service Tillamook County: 4-H Program Assistant 2; 2009 to October 2016; support educational programs through the delivery of program curricula, coordination of program elements or projects and assisting with the assessment, design, implementation and evaluation. Recruit, supervise and retain volunteers. Organize and facilitate; day camps, after school programs, overnight camps and fundraiser's. Managed and oversaw fundraiser's and travel for National 4-H leadership conferences for local youth. Gather data and report program success, volunteer hours, personal time and yearly reports of accomplishments. Promote Extension and 4-H by Live radio interviews and Public service announcements, Civic group presentations; and daily interaction with the public. Established relationships with key stakeholders in the community included Tillamook County Commissioners, business owners and non-profit managers. OSU Extension Service Tillamook County: Oregon Open Campus; 2012 ; helping to build, expand, and market programming related to the Outreach & Engagement activities of Oregon State University. Including public outreach events, fair booths, hosting learning workshops and public education of mission statement. Company Name - Community Coach 01/2007 - 01/2013 Actively supported local MOPS groups, on the Oregon Coast and Willamette Valley. Acted as liaison between local coordinators/chartering ministries and MOPS Int. Skills include self-direction, team player, trouble shooting, record keeping and problem solving; management of volunteer base that ran groups in the northwest region and promoted the MOPS agenda with local churches, doctor offices and media. Professional Summary Experienced educator with hands on experience in youth development and interpersonal skills growing and managing large volunteer base and program development. Committed to offering programming and education to all youth. Skills Ten key, basic, conferences, customer service, delivery, direction, educational programs, keyboard, leadership, market, presentations, problem solving, profit, programming, radio, record keeping, researching, supervisory skills, teacher, team player, time management, trouble shooting, workshops Education Oregon State University Bachelor of Science : Animal Science Certifications Paul Axtel Conflict and Communication training; Civil Rights training; Oregon Substitute Restricted Sub license; Pork Check off certified Highlights Volunteer management, public education of agriculture, supervisory skills, resourceful, diligent and persistent, committed to excellence in all activities, create positive environment. Have proficient use of internet for accessing, researching and sharing critical knowledge, social media use to maximize communication, adaptable, basic keyboard, computer skills, and ten key. | TEACHER |
FRANCHISE OWNER Career Focus Experienced professional with skills in product development, customer service relations, department operations and organizational structure development. Extensive knowledge in hiring, training development and team building/leadership in multiple areas, specifically consumer insights, trend analysis, field research, and product research. Summary of Skills Business Management & Development Strategic & Tactical Planning Cost Control & Analysis Quickbooks & Weekly Payroll Team Building & Leadership New Business Set up Personnel Recruiting & Training Opportunity Identification Process Improvement & Creation Relevant Experience - Expertise in development and execution of marketing strategies - Experienced in social media and digital marketing - Proven competency in brand creation and service offerings - Solid reputation for fiscal responsibility and budget management - Well versed in payroll management procedures - Excellent ability to prioritize and effectively complete multiple tasks - Great communicator with strong interpersonal skills Professional Experience 10/2006 to 11/2016 Franchise Owner Company Name － City , State Developed and directed all pre-opening marketing activities of the business ensuring brand recognition in the territory and a successful store launch. Researched market competitors and industry trends to identify potential new products and services. Developed and implemented yearly marketing strategies including social media, print, tv and digital advertising. Formulated a comprehensive business plan complete with clear and actionable sales goals and targets. Developed and implemented all strategies related to the operation of the business including but not limited to marketing, sales, staff development and customer satisfaction. Monitored sales and service records and investigated discrepancies. Determined staffing requirements and interviewed, hired and trained new employees. Tracked and evaluated staff performance, and handled all promotions and terminations. Created daily, weekly and monthly individual and team goals in order to ensure all of the business' duties were met on a timely manner. Created an innovative bonus system that helped cut employee turnover rates in half in less than a year. Prepared and completed bi-weeky payroll accurately and in a timely manner for all employees. Prepared and filed financial statements such as balance sheets and income statements. Evaluated cost reduction and program improvement needs by analyzing financial data. Entered revenue and expense transactions and prepared expense reports. Provided quarterly updates and expeditiously responded to inquiries from corporate headquarters. 04/2012 to 12/2013 Department Supervisor Company Name － City , State Developed and monitored processes to ensure the delivery of consistent high quality and cost efficient service to clients. Reduced outstanding receivables from $32 Million to $6 Million in less than a 12 month period. Implemented an imaging program that improved efficiency service to our clients by 60%, saved the company $30,000/year in shipping costs and reduced about 20 hours per week of FTP (full time personnel) Developed and successfully implemented a new SOP to efficiently convert financial data into a loadable file to reconcile our clients' outstanding receivables saving a total of 40 hours per week of FTP. Developed and implemented a reporting tool to efficiently track and manage all sensitive data being sent to our off shore facility in Mexico, which contributed to the elimination of 10 hours per week of FTP. Managed support for 60 clients in the pharmacy financial reconciliation system by developing tools that streamlined their data, allowing upper management and teams to collaborate and identify the current status of the business and where efforts were to be allocated to meet clients' deadlines and deliverables. Implemented strategies across the teams and reduced turnaround time of processing receivables from 48 hours to under 24 hours without the need of additional human resources. Key resource of a team project tasked with assisting the company's IT group in the development and implementation of a brand new platform that would allow the company improvement of efficiency by 80% Specifically, participated in User Acceptance testing for multiple applications on the new platform. 02/2006 to 12/2007 Customer Development Analyst Company Name － City , State Responsible for analysis of retail data including sales, inventory levels, sell thru, and other key financial metrics to assist Wal*Mart management in identifying business opportunities, sales trends and micromarketing opportunities. Identified opportunities, recommended, communicated and executed short/long-term strategies to enhance the business relationship between HBI and Wal*Mart to drive sales growth. Responsibilities also included developing plans and completing online purchase order inputs so that information is accurately loaded into the Wal*Mart system, and reviewing Wal*Mart files via Retail Link to insure system accuracy prior to shipments. 02/2003 to 02/2005 Merchandising Assistant Company Name － City , State Worked in all merchandising activities during the design and production process of the New Ventures line of the Just My Size brand including marketing research, product development and sourcing. Created and directed an entire line plan that included design, fabrication, style numeration, color and country of origin, which allowed all business units to track product development from start to finish. Worked directly with the New York design department as well as the technical design team to ensure product development and product delivery on a timely manner. 02/2001 to 02/2003 Exports Specialist Company Name － City , State Managed the daily execution of export documentation activities for shipments going to Mexico, Central America and the Caribbean. Directed, prepared and audited data on all documentation (internal cost, pricing, inventory and purchasing) ensuring compliance with U.S and foreign customs. Education 2002 Bachelor of Arts : International Business SALEM COLLEGE － City , State International Business 1997 Advertising Degree CATHOLIC UNIVERSITY OF MANIZALES － City Colombia Languages Fluent in Spanish and English, conversational Portuguese. Skills Advanced Excel and Word. Intermediate Power Point. Quickbooks | APPAREL |
AFSCME UNION PRESIDENT Summary Focused Operations Manager (union president) successful in contract negotiation and process improvement. Remains calm and poised even in high-pressure situations. Leverages in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and expansion. Highlights Staff development Policy/program development Cross-functional team management Staff training Skilled negotiator Sound judgment Computer-savvy Complex problem solving Calm under pressure Operations management Inventory control Excel spreadsheets Meticulous attention to detail Time management Professional and mature Strong problem solver Labor relations Meeting planning Schedule management Detailed meeting minutes Accomplishments Showed leadership by becoming the vice president of AFSCME District Council 90 eboard. Increased union office organization by developing more efficient filing system and grievance database protocols. Successfully planned and executed trainings/meetings, lunches and special events for groups of 10 to 100+ employees. Developed and implemented first union president manual outlining all proper business procedures and office policies.members. Experience AFSCME Union President 11/2004 to Current Company Name City , State I am highly involved in the oversight and operations of Local 2534's Union office. As a Local Union Training Instructor (LUTI), I prepare and conduct training to other Locals. I am Vice President on AFSCME District Council 90's board. Responsibilities are but not limited to: I oversee a board and steward structure of 12 members as well as indirect supervisor of 3 trustees of our local. Conduct evaluations all training to ensure productive results as a means of improvements. Work as a team player with other Leadership Union Training Instructor (LUTI) to enhance the implementation and so that we are all getting the same information. Ensure all notifications, documents and grievances are processed in a timely manner in order to meet deadlines. Assist the AFSCME Staff Representative in directing operations to ensure the Master Agreement compliances/ Management Directives and Policies. Serve as AFSCME's union expert and spokesperson at trainings, conferences and meetings and acts as a liaison with management, commonwealth, employees, legislators, union laborers and the community Serves as a contact to all internal and external agencies, businesses, bureaus, employees, Penndot Secretaries, Deputy Secretaries and Directors. I plan, direct, control and administer implementation of steward, officer and treasurer training to new and existing officers of AFSCME Locals within the Dauphin County area. Licensing Coordinator 06/2003 to 11/2004 Company Name City , State Provided operational support to the Section Aviation Manager and provided technical assistance to field aviators. I plan, direct, coordinated and control all aspects of public or private airports/heliports to be sure they complied with state regulations ensuring safety procedures. Decisions on whether to initially license, inspect, renew, change status, suspend, abandon or remove their licenses. Responsibilities are but not limited: Contact airports, specialists and supervisors to make decisions on information received for licensing Scheduling inspections and flight request to assist with compliance regulations Check initial applications for clarity, completeness Performs public contact work in gathering information, resolving complaints, engendering support, and providing information. Insures adherence to administrative standards through maintenance of control systems such as: (Excel, Access and Airspace) Create letters through mail merging to all airports and heliports in our system dictating when their license expires Coordinate public hearings required by law for proposed new airports including venue and stenographer support. Grants Assistant 06/2002 to 06/2003 Company Name City , State Supported the Policy and Planning Division with accounting and administrative duties within the grants and revolving loan program. Responsibilities are but not limited: Process time sensitive grant amendments received from airport sponsors/owners Prepared letters to congressmen, state senators and representatives for the State Block Grant Program Created and maintained cash flow spreadsheets for each grant program Implemented accounts payable invoices for grantees funded through the Federal State Block Program Maneuvered the computer systems of (FMIS)Financial Management Information System, (AIMS)Automated Information Management System, Multi-modal Project Management System. Clerk 12/1999 to 06/2002 Company Name City , State Assist with the day to day operations of the inspection sticker counter. Perform implementation of stickers and enforce compliance with regulations. Responsibilities are but not limited to: Maintain inventory levels of supplies to properly maintain the department Effect quality customer service when responding to customer inquires Distribute inspection stickers to Pennsylvania auto dealerships and messenger services Entered quantity of stickers wanted and check for account accuracy Contacted auto dealers, messengers and/or stations when needed information. Clerk 07/1999 to 12/1999 Company Name City , State Assist with day to day operations of the Temporary Plates counter. Perform implementation of temporary tags and enforce compliance with regulations. Responsibilities are but not limited to: Maintain inventory levels of supplies to properly maintain the department Effect quality customer service when responding to customer inquires Distribute temporary tags to Pennsylvania auto dealerships and messenger services Entered quantity of temporary tags requested and check for account accuracy Contacted auto dealers, messengers and/or stations when needed information Ensure the request temporary tags given to customer matches the tags on system. Clerk 2, Vehicle Registration 07/1994 to 03/1998 Company Name City , State Assist with day to day operations for the operations of Department of Transportation's Riverside Office Center (ROC) mailroom. Coordinated different types of mailing machines in ensure proper distribution. Responsibilities are but not limited to: Knowledge of UPS machinery Regulations of the United Parcel System Knowledge of past and current rates of First Class mailings Lifting up to 50 lbs. daily Weighing letters to determine cost. Usage of the Pitney-Bowe machine that inputs cost onto envelopes Maintain inventory levels of supplies to properly maintain the department. Education Graduate : Labor Studies 2005 Penn State Leadership Institute State , USA Graduate : Computer Science 2001 Thompson Institute Computer City , State , USA Graduate 1974 Harrisburg High School City , State AFSCME Local Union Training Instructor (LUTI)
2013 Graduate, AFSCME Council 13 Leadership Institute Public Speaking and Arbitration Study Skills accounting, accounts payable, administrative, AIMS, Arbitration, cash flow, conferences, Council, customer service, directing, Financial Management, grants, Instructor, inventory, Leadership, law, letters, machinery, meetings, Access, Excel, mail, Microsoft Office, Office, Outlook, Powerpoint, Word, Policies, Project Management, Public Speaking, quality, safety, Scheduling, Secretarial, spreadsheets, supervisor, team player, technical assistance, Transportation | AVIATION |
SR. HR CONSULTANT Executive Profile Ambitious Human Resources professional who creates strategic alliances with organization leaders to effectively align with and support key business initiatives. Possess the ability to build and retain high performance teams by hiring, developing and motivating skilled professionals. A results-oriented Human Resources Professional with demonstrated ability to deliver mission-critical results, with an entrepreneurial attitude offering outstanding presentation, communication and cross-cultural team management skills. ? Skill Highlights Proficient in Microsoft Word Suite (Word, PowerPoint, Excel, Outlook and Access) Kronos Timekeeper Hyperion PeopleSoft Project Management Leadership/Communication Skills Employee Relations Market research and analysis Core Accomplishments Project Management: Initiated "Caught You Serving" program to recognize and highlight employees and departments who exceeded patient outcome goals and provided exceptional customer service. This program resulted in a 33% improvement in patient satisfaction scores over a 180 day period. Assisted Executive Team with aligning departments to reduce service redundancy and utilizing untapped resources to create billable services. Through job redesigning, reduced total compensation budget by $400k. Human Resources: Spearheaded new healthcare provider program which increased retention by 22%, with overall 93% retention rate. Instituted monthly HR file audit to ensure compliance and accuracy of approximately 575 FTE's and 63 subcontractors employee files. Reviewed and revised employee handbook to address redundant employee issues which resulted in 25% reduction in TWC claims. Staff Development: Launched well-received program of professional development courses for all staff. Mentored and coached employees resulting in a 20% increase in productivity. Developed compentency map per each job family to improve performance evaluation. Reduced turnover by 15%. Negotiated benefits for 575 FTE's in the wake of Obamacare. Professional Experience Company Name City , State Sr. HR Consultant 01/2014 to Current Spearheaded Coach One Project , resulting in a 50 % increase in revenue. Accountable for attracting and retaining including overall customer satisfaction. Created new revenue streams through business owner surveys . Generated new business through networking with local Chambers and business referral groups . Increased profits by 60% in one year through restructure of business line. Strengthened company's business by participating in speaking engagements. Developed and directed strategy for launch of new product that landed 1st customer in 60-90 days post-launch. Company Name City , State Director of Human Resources 01/2013 to 06/2014 Administered policies relating to all phases of human resources activity. Identified legal requirements and government reporting regulations affecting human resources functions and ensures policies, procedures, and reporting are in compliance. Recruited, interviewed, and selected employees to fill vacant positions. Planned and conducted new employee orientation to foster positive attitude toward the lab's goals. Maintained records of personnel transactions such as hires, promotions, transfers, performance reviews, terminations, and employee statistics for government reporting. Coordinated management training in interviewing, hiring, terminations, promotions, performance review, safety, HIPAA, and sexual harassment. Advised management in appropriate resolution of employee relations issues. Responded to inquiries regarding policies, procedures, and programs. Administered and maintained records of benefits programs such as life, health, dental and disability insurances, pension plans, vacation, sick leave, leave of absence, and employee assistance. Investigated accidents/incidents and prepared reports for insurance carrier. Prepared budget of human resources operations. Prepared employee separation notices and related documentation, and conducted exit interviews. Created and maintained job descriptions. Developed and maintained a human resources system that meets Executive Management's needs. Managed affirmative action and equal employment opportunity programs. Ensured employee adherence to company policies and practices including, but not limited to, issues of client confidentiality, and ethical and legal behavior. Strategic business partner with CEO to streamline costs, increase efficiency, while maximizing benefits to all stakeholders. Collaborated with Administrators and Director of Nursing on project to reduce hospital readmission for at-risk patients. Company Name City , State Human Resources/Education Instructor III 01/2009 to 11/2012 Forecasted customers' needs by utilizing Need Assessments of assigned departments to plan, design, develop, implement, and evaluate educational programs. Developed Leadership and Management/Supervisor level courses as well as track pre-course and post-course progress. Facilitated New Hire and Leadership Orientation. Instructed all Mandatory Classes required by Harris County Hospital District and the Federal Government and update policies in real-time. Organized logistics for course offerings. Instructed CPR, SAMA, and Driver's Safety courses for Harris County Hospital District. Collaborated with interdisciplinary team members to develop hospital-wide workshops/seminars and provide applicable training and/or coaching. Prepared statistical analysis on course evaluations for all educational offerings and revise programs according to Performance and Program Improvement initiatives. Liaised with VP of Human Resources to meet Joint Commission's Guidelines and Survey Readiness for the Human Resources Department. Project Manager for Harris County Hospital District's Literacy and ESL Initiative. Collaborated with Harris County's LBJ Hospital's Administrator on a Hospital Readmissions Project to reduce costs and improve patient outcomes. Developed a 14-week course for employees to utilize as a resource for obtaining and improving core supervisory competencies. Developed a "Let's Break for Customer Service" series of classes for clinic Administrators. Company Name City , State Administrative Manager 07/2007 to 09/2008 Responsible for human resource management of staff including recruitment, selection, wage determination, promotions, employee relations, explanation of benefits, disciplinary actions, credentialing, and performance appraisals. Managed and reconciled faculty's research grant accounts, PRS Funds, and Kronos Timekeeper as well as communicated balances on a monthly basis. Collaborated with faculty to ensure compliance, training, and institutional and departmental goals were met. Analyzed data and reported results in monthly meetings. Prepared, justified, administered, and monitored budgets for section. Provided budgetary and financial reports as well as analysis of over/under budget detail for assigned projects and cost centers. Approved RFPs, travel, check reimbursements, acquisitions, and leave requests for section. Prepared weekly clinic, lecture, Grand Rounds, and on-call schedules for clinical and research faculty to ensure effective and efficient patient care. Developed and ensured accuracy of grant proposals, budgets, RFP's, and contractual agreements. Ensured the integrity and confidentiality of department records and confirmed that the faculty and staff were in compliance with internal controls, HIPPA, Joint Commission, and other privacy regulations. Collaborated across all sections on special projects. Company Name City , State Media Specialist 08/2005 to 07/2007 Taught Research Techniques to Grade School and Middle School students. Prepared budgets for circulation and guided superintendent and principal in the selection and acquisition of materials and equipment. Provided effective leadership in developing, implementing and evaluating plans for a comprehensive school media program. Responsible for the department's operational functions, training of students, faculty and staff on utilization of new and existing online resources. Position held while completing MBA. Company Name City , State Business Unit Vice President / Human Resources Branch Manager 01/2000 to 03/2005 Liaised with the Executive Vice President of Global Oil & Gas and Power, a team of Relationship Managers, representatives and customers through strong communication, critical thinking and interpersonal skills in an effort to deliver effective and efficient products to clients. Created reports and presented to Executive Management such as Annual Budgets, Client Risk Management Reports, Monthly/Quarterly Revenue Expense Reports, Revenue Forecasting, Doubtful Debtor Reports, presentations, financial spreadsheets, analytical/statistical and ad hoc reports. Acted as primary contact for RFPs, internal and federal audits and advised Branch Manager of recommendations to maintain compliance. Conducted employee performance appraisals, mid-year reviews, compensation, employee relations, bi-weekly time approvals, promotions, new hire orientation, wage determination, filing I-9s, annual mandatory training, employee screening, explanation of benefits, coaching, and training and development. Developed and administered Leadership and Sales Training in conjunction with outside vendor. Functioned as Project Manager on various local and global projects and responsible for creating and presenting analytical reports on the project. Assessed training needs of staff and ensured efficient training timelines were met (via internal or external sources). Coordinated confidential meetings for Executive Management. Company Name City , State Bank Officer 10/1998 to 01/2000 Trained Relationship Bankers globally in manipulating the bank's internal software (CIDAR) to ensure efficient marketing and tracking of clients' progress on a monthly and annual basis. Coordinated Regional and Global Account Planning and internally published results to Executive Management. Created and implemented databases for storing quantitative data related to top-tier clients and Industry Planning North America. Trained Business Development Coordinator, Executive Assistants, and contractors. Selected to assist in the restructuring of the bank in conjunction with consultant firm. Company Name City , State Human Resources Consultant 09/2008 to 01/2009 Assisted with the coordination of the Employee Satisfaction Survey (YOU COUNT) and generated statistical reports for Executive Leadership. Collaborated with physicians to develop and coordinate the Physician Satisfaction Survey and generated statistical reports to Executive Leadership. Delivered the FISH Philosophy and State required sections of New Employee Orientation. Coordinated and generated reports on the Leadership Development Courses ROI Work Projects. Facilitated Leadership Orientation on campus and at CMC sites. Assisted department with UTMB Recognition Events (Service Awards and GEM Program). Collaborated with UTMB Recruiters to facilitate Job Fairs and classes (i.e. Resume Writing, Interviewing and Job Search) for employees whose employment was affected by Hurricane Ike. This position eliminated due to aftermath of Hurricane Ike). Education Doctorate of Business Administration : Leadership December 2016 Walden University , City , State Leadership Master of Business Administration : Finance May 2006 University of St. Thomas , City , State Finance Bachelor of Science : Political Science Business Management August 1990 Texas A & M University , City , State Political Science Business Management Professional Affiliations American College of Healthcare Executives (ACHE) Society for Human Resources Management (SHRM) - National and Bay Area Chapter Association for Talent Development HR Houston AMOCO Select Business Partners Rotary of League City Clear Lake Chamber of Commerce League City Chamber of Commerce (Ambassador Member) Texas City/La Marque Chamber of Commerce Bay Area Houston Economic Partnership Alliance (Small Business Committee; BAHEP Cares for Veterans) Skills
Proficient
in Microsoft Office and HRIS systems. Extensive HR experience including
strategic talent acquisition, orientation, benefits, compensation, employee
retention, training and development, employee relations, labor laws, and implementing
compliance, policies and procedures. Expertise in management, analysis, researching
market trends, performance improvement, and forecasting. Excellent
interpersonal, coaching, and conflict resolution skills.
| HR |
DIRECTOR, QUALITY IMPROVEMENT NETWORK FACILITATION Professional Background Highly accomplished registered- nurse with more than 20 years of experience in clinical nursing, management, statistics, quality management, and process improvement. Years of experience in hospital, clinic, public health, and academic operation with comprehensive understanding of healthcare; proven ability to build effective relationships and develop and maintain highly reliable teams; skilled coach, mentor, facilitator, and teacher; accomplished project manager and curriculum developer; detailed and outcome oriented. Skill Highlights Areas of expertise include: Nursing Management Process Improvement Statistics and data Analysis Operationalizing best practices Teaching/ Facilitating/ Coaching/ Mentoring Team Building Marketing and Public Relations Accomplishments California Hospital Engagement Network Improvement Adviser and Data Analysis, 2014 Shining Star Champion", Best Organ Donation Liaison: GSDS/SETDS, 2011 Recipient and a member of Alpha Eta Society Scholarship Recipient of Mary Greeley Scholarship Professional Experience Director, Quality Improvement Network Facilitation January 2014 to Current Company Name Manage and analyze state level data to identify California's existing performance and identify gaps and opportunities for improvement. Provide oversight, alignment and coordination of data management, measurement and reporting fuctions to discover patterns and trends, and generate reports for senior leadership and mutliple board of directors regarding state performance. Act as primary liaison for contract relationships for data repositories and advanced analytics such as CALNOC, CMQCC, NHSN, HRET, HSAG and UC Davis Population Health. Develope and manage data entry strategies for hospitals based on need assessments. Consult with hospitals to develop data entry strategies and reporting process and contiously improve the data flow and management to create information and knowledge to assist senior leadership to identify gaps and develop improvement startegies. Collaborate with learning and Dissmination to provide training in basic statistics/ analytics and data management. Provide consultation to member hospitals to review and understand performance, data analysis and and various public reports. Provide consultation for other programs such as CalHEN, Patient Safety First, and Patient & Family engagaement. Establish criteria to evaluate and prioritize opportunities for consult and requests for studies and reports. Particiapte in grant writing, studies and publications. Accomplishments Developed content and designed a page on HQI public website for 11 most common public reports. This format provides relevant information in a simple and standardized and enables hospitals to compare reports side by sides and understand the different scoring of the hospital in each report. http://www.hqinstitute.org/public-reports Developed Infographics to communicate data and data analysis with board of directors, public, hospitals and media in a more effective way Generated data validation process to provide valid and reliable data Redesigned and standardized Board of Directors report Ongoing analysis of California performance on publically reported measures has provided better insight to the state performance that resulted in more effective strategies to improve Developed standardized report to all stakeholders and media based on performance improvement methodology to track and trend performance CMS Grant- funded position to ensure California hospitals achieve success in patient safety including reducing all hospital acquired conditions, obstetrical harm, readmissions. This position involved developing detailed individual hospital improvement plan to identify gaps and opportunities; tracking and trending outcome/ results, consultation, training and education; providing clinical improvement guidance and resources. Other activities included, but not limited to, close collaboration with other Quality Improvement Organizations (QIN) and Institute of Healthcare Improvement (IHI) and maintaining compliance with federal contracting requirements. Managed and assisted 28 hospitals throughout state of California for performance improvement efforts. Accomplishments Assisted hospitals to improve outcomes by 40% and sustain the gain Assisted leadership to identify gaps and meet the goal at the state level Developed the standard format for hospital site visit to increase meetings efficiency and effectiveness RN Quality Coordinator April 2012 to September 2012 Company Name － City , State Data management and analysis, and reporting fuctions; discover patterns and trends; generate reports for senior leadership; contiously improve the data flow and management to create information and knowledge to assist senior leadership to identify gaps and develop improvement startegies; collaborate with other units to imrpov performance Assist, maintain and revise the Quality Improvement programs; Coordinate and evaluate the activities of committees; perform studies/ identify challenges and barriers/ and develop plan based on data analysis, data management/ validation/ and reporting, improve and sustain performance Consults with Service Line Leaders, Chiefs of Service, Medical Staff Committee Chairpersons, Physicians, and Department Administrators to assist them in developing ongoing evaluation programs to identify, resolve, and report opportunities to improve patient care Act as a facilitator for identified service-line performance improvement initiatives Performs and oversees ongoing Quality Improvement activities across the medical center to assure timeliness, accuracy, and compliance with licensing and regulation requirements Use & educate end users on understanding data and develop action plan to improve performance Develop and conduct presentations including statistical process control methods on the quality improvement standards and the Medical Center Quality Improvement Plan to insure compliance with Joint Commission and other regulatory agency standards Accomplishments Developed data collection process for inpatient and outpatient code blues, which provided opportunity for gap analysis and improvement in real time Improved performance and compliance for organ/ tissue/ cornea donation and increased referral. South Sacramento achieved first place for cornea donation in North California region in 2010. Developed referral process in ED, which increased referral by more than 60% with 100% timely referral for more than two years. South Sacramento Kaiser hospital received four regional awards for Best Coordinator, Best Emergency Department, Best Committee and Best performer in 2011. Received recognition as "Joint Commission Best practice" for Organ Donation data collection and reporting Assisted with standardized reporting to Quality Council; recognized as "best practice" by Regional Kaiser and Joint Commission Healthcare Management Chair January 2005 to January 2011 Company Name － City , State with CHI), Des Moines, IA 2005- 2011 Adjunct Faculty, Assistant Professor Responsible for planning, coordinating, implementing and evaluating various Healthcare Administration courses Accomplishments: Developed instructional tools, resources and course content for four high level courses Developed curriculum and piloted first online course Developed online curriculum for four different high level healthcare administration courses Managing children health coverage for chronic and disabling diseases including but not limited to operation, human resource management, financial management including budget development, strategic planning, marketing, contract management, compliance and state and federal reporting Accomplishments Initiated data analysis; identify gaps and opportunities for process improvements Developed a new budget process and reporting Redesigned annual employee evaluation based on performance Developed job descriptions for 12 employees Developed patient/ family Orientation Programs Developed employee orientation program Assistant Professor Managing bachelorette healthcare management program including but not limited to operation, teaching, financial management including budget development and maintenance, marketing, strategic planning, contract management and compliance Accomplishments: Developed curriculum for two new courses Developed and piloted distant management program (online) Collaborated with Des Moines Osteopathic Medical Center to initiate unique program to provide opportunity for smooth transition of students to Master's degree Increased enrollment by 50% Clinic Director January 2004 to January 2005 Company Name － City , State Managed a healthcare clinic including 25 physicians, Nurse Practitioners (NP), nurses (RNs) and support staff. Clinic census was approximately 100 patients per day. Services offered included Primary Care, Obstetrics/ Gynecology, and Pediatrics. Management included, but not limited to, operation, human resource management, financial management including budget development, strategic planning, marketing and state and federal reporting. Accomplishments: Completed first Joint commission (JC) survey that resulted in clinic's initial JC accreditation Started new dental service including renovation, purchasing equipment, hiring dentist and dental staff Renovation and expansion clinic successfully Education and Training Master of Public Health; Des : Public Health Moines University Osteopathic Medical center, College of Health Sciences － City , State , US Master of Public Health; Des Moines University Osteopathic Medical center, College of Health Sciences. Des Moines, IA ADN : Nursing Des Moines Area Community College － City , State , US ADN in Nursing: Registered Nurse, Des Moines Area Community College, Boone, IA Master of Health Care Administration; Des : Health Care Administration Moines University Osteopathic Medical center, College of Health Sciences － City , State , US Master of Health Care Administration; Des Moines University Osteopathic Medical center, College of Health Sciences. Des Moines, IA B.S. : Psychology Pars College － City , State , US B.S. in Psychology: Pars College, Tehran, Iran ACCREDITAION * Black Belt Six Sigma Methodology. In progress * IHI Certified Improvement Advisor (IA), Sacramento, CA * Certified Public Health Nurse, Sacramento, CA * Certified Green Belt Six Sigma Methodology, Des Moines, IA * Certified Medical Office Manager, Des Moines, IA * Board Certified Registered Nurse Iowa and California * Certified Advanced Cardiac Life Support (ACLS), Des Moines, IA * Certified Basic Cardiac Life Support (BCLS), Des Moines, IA Certifications Board Certified Registered Nurse, Board Certified Registered Public Health Nurse, * IHI Certified Improvement Adviser * Certified Green Belt Six Sigma Methodology, * Certified Medical Office Manager Affiliations Association of Critical Care Nurses (ACCN) Languages * Fluent in English, Farsi, and Dari Presentations Develop and conduct presentations including statistical process control methods on the quality improvement standards and the Medical Center Quality Improvement Plan to insure compliance with Joint Commission and other regulatory agency standards Skills Lean/ Six Sigma Improvement methodology, Advanced Analytics, Data Management, process and performance Improvement Planning, Financial Management, Marketing, Strategic Planning, Gap Analysis, Process Control, Statistical Process Control, Contract Management, Human Resource Management, Training, Data Entry, Data Validation, Liaison, Statistics, Management, Teaching, Coaching, mentoring. Computer Literate: Microsoft word, Excel, Power Point, Access, PhotoShop, Microsoft Picture, Visio, Smart Draw VP, SPSS and Statit statistical programs, Other programs such as: MIDAS, InfoView/Business Object, KPHC, Lotus Note, and EPIC | HEALTHCARE |
CREATIVE DIRECTOR & FASHION DESIGNER Summary Passionate about the fashion industry, I wish to deploy my skills by working with a dedicated and innovative team of designers and fashion professionals. Seeking to obtain a challenging position as a fashion designer or creative director in a professional, artistic environment where I can use my 15 years of experience in the fashion field in Argentina to benefit the company and its clients. My goal is to participate and support in bringing current international fashion trends to the market, developing unique styles, and providing beautiful and practical clothes to the public. Highlights Creative thinking Leadership within team work and management Organization and order Communication. Brand identity development Design conception Quality Control Problem Solving. Accomplishments Extensive knowledge of principles and methods for showing, promoting, and selling products or services, including marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. Extensive knowledge of design techniques, tools, and principles involved in production of precision technical. Able to come up with unusual or unique ideas about a given topic or situation, and to develop creative ways to solve a problem. Creative, determined and results-oriented individual with excellent communication and interpersonal skills. Overseeing the purchase of fabric and other material and equipment required for production and design. Strong ability to match or detect differences between colors, including shades of color and brightness. Experience Creative Director & Fashion Designer 04/2007 to 02/2015 Company Name City , State Designed the complete collection with clothing and accessories, creating original and design garments that followed well-established fashion trends. Directed and coordinated designers team and product developers. Creative director and head of photoshoot campaign and look-book for 10 years. Developed the line of colors and material selection. Conferred with sales and management executives as well as with clients in order to develop design ideas. Directed, coordinated, drawing, cutting patterns and constructing samples and finished garments. Identified target markets for designs examining factors such as age, gender and socioeconomic status. Provided sample sales meeting products to agents and sales representatives and arranged for showings of. Sample garments at sales meeting and Fashion Shows. Involved with acquiring new and used clothing and accessory items as needed to complete designs. Fashion Designer / Consultant / apparel manufacturer 07/2012 to 09/2015 Company Name State Offered operations advice and designed lines to present to potential investors. Development and production of clothing orders. Consulted on and working with domestic and overseas factories. Bringing market trends, color, fabric, trim, silhouettes, print and embellishment ideas to the design process. moodboards and trend analysis. Performed fittings and fit approvals. Fashion Designer 02/2002 to 10/2007 Company Name Responsible for bringing market trends, color, fabric, trim, silhouettes, print and embellishment ideas to the design process. moodboards trend analysis Responsible for various items/categories within the collection as assigned per season by the Design Director. Maintain communication with other in-house design teams to ensure continuity with the parent lines and corporate image. Facilitate and guided the prototype stage of product development. Shopped stores for sample Graphic elaboration of the brand , labels, hangtag. Special projects for celebrities and exclusives boutiques Selection of materials, trimmings, accessories Archive materials management. Creative oversight for Photoshoot Campaing and lookbook. Personal Asistance 01/1999 to 12/2002 Company Name Produced documents, briefing papers, reports and presentations. Organising and attending meetings and ensuring the manager is well prepared for meetings. Education Coursework in : SOCIAL MEDIA MARKETING 2016 Fashion Institute of Technology City Coursework in : FASHION STYLING HOME FASHION BUSINESS 2016 Fashion Institute of Technology City Coursework in Associate of Arts: : FASHION INDUSTRY PROFILE NYC 2015 Parsons NYC City Coursework in Associate of Arts: : FABRIC SELECTION AND DESIGN STYLE 2015 Parsons NYC City Coursework in : MARKETING& TECHNOLOGIE IN FASHIONS BRANDS 2014 Central Saint Martins City College : DISEÑADOR DE PRODUCTO E IMAGEN EN INDUMENTARIA 2008 ORT Argentina City , Arg. Tecnico Superior : EN MARKETING DE MODA 2003 INTI / Emilia Romangna Argentina College : LICENCIADA EN DISEÑO TEXTIL E INDUMENTARIA 2002 Universidad de Palermo Argentina Languages - Spanish: Native / - English: Medium-High / - Italian: Basic Computer Skills Photoshop / Corel Draw / Illustraitor / Microsoft Office | APPAREL |
HR MANAGER Summary Human Resources Manager with practical understanding of business needs. Areas of expertise include conflict management and employee training. Human Resources Generalist who promotes a team-oriented and open-door environment that is conducive to a successful staff. Offering [Number] years of experience and knowledge in training, orientation and incentive program creation. [level of management] -level ma Human Resource executive who works with other executives to translate business strategies into HR actions that drive business results. nager with [years of experience] years of managerial experience. Strong strategic-planning and people-management skills. Highlights Compensation/payroll Regulatory compliance Staff development Compensation/benefits administration Policy/program development Salary structure/compensation analysis Performance management strategies Interviewing expertise Staffing and recruiting professional Hiring and retention Training and development Employee relations Experience Company Name City , State HR Manager 04/2016 to Current Sunningdale Tech (Thailand) Co.,Ltd. . Type of business : Tooling and Plastic Injection. Company Name City , State HR & Admin.Manager 09/2013 to 04/2015 Responsibility : Report directly to CEO Transformed HR from administrative role to strategic business partner, including working with management level to drive key business and implement performance initiative, conducted extensive analysis of existing HR Organization and Development business plan to up dated all policies, procedure, service, program and operation. Direct HR function including recruiting, hiring practice, benefit and Compensation. Develop standardized organizational model to clarify authority and responsibilities. Learning and development as providing guidance on learning and development for manager and their team as well as set up training system, implementing and identify areas that need to attention and improvement. Ensure legal compliance by monitoring and implementing applicable labor law requirements, conducting investigation, maintaining record, representing the organization at hearing. Deal with complex disciplinary/grievance and HR issues, using HR and company knowledge evidencing appropriate decision making skills Overseeing and manage all administrative activities of the company, ensuring that all work processes are maximized for efficiency. Sekisui s - lec ( Thailand ) Co., Ltd. ESIE, Rayong ) Type of business : PVB Interlayer Film for Laminated Glass. Company Name City , State General Administration Asst. Chief 11/2002 to 09/2013 One year break for living abroad ) Promoted to fulfill a broad range of HR functions, including Purchasing and General Administration to ensuring that meet the company's goal Human Resource Handle and Played a key role in ensuring the successful of a full spectrum of all HR Operation system and program :- Recruitment and Selection ; Managed recruitment process in an effective and efficient manner Maintain up-to-date recruitment progress and implemented a reporting process on manpower concerns. Coordinates, negotiates and liaises with employment and advertising agent on service fee, advertisement recruitment and interview schedules. Conducts interview up to executive levels and arranges interviews for management levels. Managing orientation program for employee to the business and culture Training and Development ; Identify key skills, specialty skills and propose training needs accordingly Responsible for developing and maintaining standard, developing and meeting objectives, continuous improvement of department operations, developing strategic plans to meet company goals, and managing assigned staff. Compensation and benefits ; Monitor and alert division manager to any variance of any concerns issues. Compile all data needed for the annual salary review, annual performance appraisal analysis and promotion, annual bonus. Improve and Implemented a performance measurement and development. Supervise and manage all HR function generalist and other job as assign by Division Manager Purchasing Supervise and manage all purchasing function both Oversea & Domestic and other concerns. Supervise and lead the procurement group in all phases. Prepare purchase requisitions, initiative to approve and issues purchase orders in accordance with company policy and negotiated terms and conditions. Other job as assign by Division Manager General Administration Managerial Overseeing all administrative activities of the company, ensuring that all work processes are maximized for efficiency. Contributes to team effort by accomplishing related results as needed. To supervise general administrative support and serve as a general resource for all direct inquiries from a wide variety requestors Planning and scheduling projects and ensuring timely completion Work closely to General Administration Manager and perform executive administrative tasks with supporting all the requestors from both internal and external Coordinating workflow and maintaining a productive work environment Develop and recommend administrative processes and procedures to assure efficiency Work closely with the Administrative Manager to coordinate efforts towards meeting deadlines and clarifying priorities Establish processes and schedules to ensure all required submissions are made accurately and in a timely manner Respond to and initiate inquiries (questions regarding purchasing, personnel, facilities, administration, specialized programs, etc.). Explain policies, answer questions, and independently resolve problems wheneverfeasible. Company Name General Manager and HR Director As the HR Manager, will take responsibility for conceptualizing and spearheading new HR initiatives, development and management of an effective and responsive human resource functions, as well as leading the HR team in the full spectrum of human resource activities as ; Formulate and implement human resource policies and procedures in line with the company's business goals Manage compensation and staff benefits programmes including leave management Develop and implement performance appraisal and performance management systems for all levels of staff in line with the company objectives Manage recruitment and selection activities to meet the manpower requirements of all the departments Assess short and long term training needs as well as plan and direct training and development programmes to raise the competency of employees Oversee payroll administration and submit all necessary statutory reports to the relevant authorities Handle grievances and disciplinary matters Plan and carry out company events to foster harmonious working environment Conduct exit interviews, analyse turnover determinants and implement appropriate corrective actions Overseeing and manage all administrative activities of the company, ensuring that all work processes are maximized for efficiency. Type of business : Steel and Metal Worksheet. Education Master of Public Administration 2012 National Institute of Development Administration (NIDA) Comprehensive English Course under Cultural Exchange Program 2007 City , State , USA Bachelor of Education 2002 Chulalongkorn University Accomplishments Complete ongoing training in the areas of :- Human Resource Management (PM and APM Certification Course) Analytical Problem Solving and Prevention * Tax ISO/TS 16949 & ISO 14001 requirements * Leadership Competency and Work Performance Appraisal * Labor Law Balance Scorecard and KPI * Happy Work Place Welfare and Salary Structure * Recruitment Compensation and Benefit Corrective and Preventive Action By 8D report and Why Why Analysis Technique Safety Supervisor Level Software Expertise Efficient in MS Office package and surfing internet. Skills Administrative, administrative support, advertising, as set, benefits, business plan, clarify, Good communication skills, Interpersonal Skills, continuous improvement, decision making, English, Film, hiring, Human Resource, HR, law, legal compliance, Managerial, Managing, Exchange, organizational, payroll, performance appraisal, performance management, personnel, policies, processes, procurement, progress, promotion, speaking, purchase requisitions, Purchasing, Recruitment, recruiting, reporting, scheduling, strategic, strategic plans, Type, workflow | HR |
ASSISTANT INFORMATION TECHNOLOGY (IT) DIRECTOR Summary A high performing and energetic portfolio, program, and project management professional with proven track record and consistent commendations for delivering large-size mission critical programs and projects of excellent quality in very political and lean environments. Innovative leader and very adept in agile strategic planning and analysis to optimize operations and push forward new business initiatives through a winning collaborative approach. Highlights Management information systems Project development and lifecycle Process improvement Risk management Natural leader Quality assurance and control Unsurpassed work ethic Cost reduction and containment Systems implementation Experience January 2011 to Current Company Name City , State Assistant Information Technology (IT) Director Led the organization towards eligibility in the eHealth Exchange Information Network which will allow the county providers to exchange patient information with other federal agencies non- federal organizations through a secure, trusted, and interoperable network. Completed detailed survey of the county's privacy, security, confidentiality, and information exchange policies as part of the onboarding process and execution of the Data Use and Reciprocal Agreement. Facilitated the processing of the Entrust Subscriber Agreement (public certificates and keys) documents. Outcome: Upon submission of the application, the eHealth Exchange Committee awarded the county immediately as "eligible" to participate in the eHealth Exchange Network due to the comprehensiveness documentation. Accelerated the organizations participation in nationwide quality efforts and maturity surveys energizing our staff, enhancing the organization's status, and improving customer services in the process. Outcome: Application and review processes were expedited. Organization was awarded Stage 6 Maturity (from Stage 2) for Electronic Medical Record (EMR) Adoption in less than 3 months. January 2007 to December 2010 Company Name City , State IT Supervisor Executed the enterprise information technology strategy and worked closely and partnered with the Health Services CIO and stakeholders (clinical, business, detention) to establish project and program governance, understand and document the business needs, advocate effective application deployment strategies, and develop high level project road maps. Outcome: Clear project prioritization throughout the enterprise which addressed limited resource issues. Sample projects: Appointment Reminder System, Document Imaging System, Timekeeping System, Wristband ID Deployment, Dictation System, Materials Management. Supervised, led, coached, and mentored approximately 12 - 25 Application Support and Project Management staff in all phases of the IT operations and project lifecycle using Lean and agile project management methodologies. Outcome: Stronger project visibility and customer relationships; maturity in terms of organizational project management and service management methodologies; expedited help desk ticket resolution minimizing project risks. Sample Project-related skills shared with staff: Project Charter, Project Timeline, Resource Allocation, Issues Documentation, Communications Technique, Lessons Learned, Release Checklist, and others. July 2005 to December 2006 Company Name City , State Senior Management Information Systems Analyst Developed a comprehensive map and fit-gap review and analysis of the clinical workflow and electronic medical records requirements at the different ambulatory and detention facilities in Santa Clara County. Outcome: Enhanced staff awareness of existing processes and steps needed to attain towards the future state for better clinical flow, improved inmate care and effective implementation of the electronic medical record (EMR). Led a cross-functional and multi-dimensional Lean Six Sigma process improvement team composed of clinical and business staff and completed a gap analysis to streamline and expedite the Operating Room (OR) scheduling and billing processes. Outcome: Bills were resubmitted and processed within the same week which improved the revenue dramatically. December 2000 to June 2005 Company Name City , State Program Administrator Defined, managed, and owned the three year IT project and program roadmap, project and features prioritization, and release strategy of the web enablement of a 20/7 statewide enterprise case management, reporting, and payment system (for over 6,000 health and human services providers from the public and private sectors) including the successful on-boarding of tenants and 300% expansion of user database with very minimal workflow interruption. Outcome: Public and private service providers were able to use the case management system and they were able to provide same day services to our clients in need without duplication of services. Initiated and led the inclusion of HIPAA guidelines, Privacy Rule, and IT Security policies to the department workflow and applications by actively collaborating with Washington State's lawyers and IT security staff so that the appropriate language and/or workflow can be included and leveraged in confidentiality agreements, service level agreements (SLAs), vendor contracts, and online alerts/ notices, and training. Outcome: 100% Department Compliance with regulations; Staff were comfortable with the tool. Education De La Salle University Guidance & Counseling MS Guidance & Counseling Assumption College Psychology BS Psychology Agile Management, UC Berkeley Extension; Advanced Project Management Program, Stanford University (SCPM); Project Management, San Jose State University Certified Lean Six Sigma Black Belt in Lean Six Sigma Quality and Operational Excellence, Harrington Institute Certified ScrumMaster (CSM); Certified Scrum Product Owner (CSPO), Scrum Alliance Foundation Certificate in IT Service Management v2, ITIL, EXIN Project Management Professional (PMP), PMI; Certified Professional in Health Information Management Systems, (CPHIMS), HIMSS Skills streamline, Agile, billing, case management, contracts, clients, customer services, database, Dictation, Documentation, electronic medical records, features, functional, health and human
services, help
desk, Imaging, information technology, ITIL, Materials Management, Exchange, enterprise, Network, organizational, policies, processes, process improvement, Project Management, Quality, reporting, San, scheduling, Scrum, Six Sigma, service level agreements, strategy, surveys, workflow | INFORMATION-TECHNOLOGY |
SALES REPRESENTATIVE Summary Food service worker with fast food, retail and customer service experience. Trained in food safety and handling. Also have some Sales Representative Skills. Highlights Reliable and punctual Reliable team worker Cash handling Comfortable standing for long time periods Math and language skills Conversant in Spanish Restaurant management Excellent multi-tasker fast learner self-motivated able to work in fast-paced environment able to count daily bank deposit able to stay busy and focused while on the job Experience Sales Representative Sep 2015 to Sep 2015 Company Name － City , State Keep records of purchases, sales, and requisitions. Select the correct products or assist customers in making product selections, based on customers' needs, product specifications, and applicable regulations. Collaborate with colleagues to exchange information, such as selling strategies or marketing information. Demonstrate and explain the operation and use of products. Inform customers of estimated delivery schedules, service contracts, warranties, or other information pertaining to purchased products. Attend sales and trade meetings, and read related publications in order to obtain information about market conditions, business trends, and industry developments. Complete expense reports, sales reports, or other paperwork. Complete product and development training as required. Swing Manager Aug 2012 to Sep 2015 Company Name － City , State Made sure Crew Members had designated breaks. Close and Open store in a timely manner. Run a shift with the full responsibility that comes with being in charge. Verify that prepared food meets requirements for quality and quantity. Up-sold additional menu items, beverages and desserts to increase restaurant profits. Recorded customer orders and repeated them back in a clear, understandable manner. Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles. Properly portioned and packaged take-out foods for customers. Clean food preparation areas, cooking surfaces, and utensils. Maintain sanitation, health, and safety standards in work areas. Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities. Read food order slips or receive verbal instructions as to food required by patron, and prepare and cook food according to instructions. Investigate and resolve complaints regarding food quality, service, or accommodations. Take food and drink orders and receive payment from customers. Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity. Clean, stock, and restock workstations and display cases. Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary. Serve orders to customers at windows, counters, or tables. Count money and make bank deposits. Investigate and resolve complaints regarding food quality, service, or accommodations. Store food in designated containers and storage areas to prevent spoilage. Take and record temperature of food and food storage areas such as refrigerators and freezers. Remove trash and clean kitchen garbage containers. Inform supervisors when equipment is not working properly and when food and supplies are getting low, and order needed items. Operate cash register, handle money, and give correct change. Prepare and serve a variety of beverages such as coffee, tea, and soft drinks. Assembler Apr 2015 to Jun 2015 Company Name － City , State Be able to lift at least 30lbs. Occasionally work under little supervision. Be fast and efficient in attaching parts. Inspect, operate, and test completed products to verify functioning, machine capabilities, or conformance to customer specifications. Rework, repair, or replace damaged parts or assemblies. Read and interpret assembly blueprints or specifications manuals and plan assembly or building operations. Shovel, sweep, or otherwise clean work areas. Maintain stocks of parts. Lubricate moving parts. Disassemble defective equipment so that repairs can be made, using hand tools. Adjust working parts, such as fan belts, contacts, and springs, using hand tools and gauges. Crew Sep 2014 to Nov 2014 Company Name － City , State Train workers in food preparation, and in service, sanitation, and safety procedures. Take food and drink orders and receive payment from customers. Compile and balance cash receipts at the end of the day or shift. Clean, stock, and restock workstations and display cases. Perform various financial activities such as cash handling, and deposit preparation. Wash, cut, and prepare foods designated for cooking. Supervise and participate in kitchen and dining area cleaning activities. Estimate ingredients and supplies required to prepare a recipe. Check identification of customers to verify age requirements for purchase of alcohol. Resolve customer complaints regarding food service. Clean bars, work areas, and tables. Present bills and accept payments. Education High School Diploma Jun 2014 Saint James High School － City , State , United States Maintained B honor roll. 3.0 GPA Involved with Music & Music Projects through and out of school. Member of Latina's Club Languages Bilingual, speaks fluent Spanish Skills Cash handling, cash register, cooking, resolving customer complaints, delivery, expense reports, fast, hand tools, inspecting, marketing, market meetings, money, repairs, safety, selling, sales, sales reports, fluent Spanish, supervision. | SALES |
CONSULTANT Summary Versatile Management Professional trained in Insurance, Healthcare, Project Management, and Operational Leadership who thrives in dynamic, challenging and fast-paced professional environments. Assertive and enthusiastic, with extensive knowledge of risk management and business administration and an unsurpassed work ethic. Highlights B2B sales and service Process improvement strategies Contract review & management Healthcare & Long-term care product expertise In-depth knowledge of markets and relationships t Claims file management processes Medical terminology and coding knowledge Insurance fraud expertise Mergers and acquisitions knowledge Lean, Agile, Six Sigma, and Project Management (PMP) Coursework Project development and life cycle management Business management methodology & procedure development Business and requirements analysis and workflow planning with quality assurance Regulatory compliance; SOX and financial audits; HIPPA; Fair Credit Act experience Experience Company Name City , State 07/2014 to 08/2015 Developed and managed annual budget in excess of $6 million while actively seeking ways to eliminate or reduce expenses while exceeding revenue expectations. Drafted action plans and led meetings with department executives to review project status and proposed changes of initiatives. Monitored costs, timescales and resources used to achieve reserve accuracy and claims closure projects as well as staffing management and retention projects running simultaneously. Minimized staff turnover through appropriate selection, orientation, mentoring, training, staff education, communication, appreciation, and development. Delivered proactive account management by understanding client goals and objectives; implemented strategic relationship management processes; developed and maintained client specific business plans; broadened relationships; managed fiduciary duties; identified opportunities to increase assets and services. Fully responsible for technical proficiency of the branch work product, to include compliance with client service instructions and performance warranties. Used various metric driven tools to evaluate performance and identify problem areas in advance of them becoming service issues. Detailed knowledge of State and Federal Insurance laws; HIPPA; Privacy Act; OSHA; Operations regulations; Affordable Health Care Act; ICD-10 changes; security management; and more. Oversaw compliance and best practice reporting while demonstrating a thorough understanding of corporate policies and procedures. Communicated with clients, carriers and brokers in a professional, positive and proactive manner. Provided exceptional analytical and problem solving skills to all areas of business operations and management. Ensured consistent execution of client service instructions and performance guarantees. Provided the skill set and oversight to actively review work of others via file reviews; identified and acted on needed coaching opportunities and positioned subordinates for successful development leading to advancement within the organization. Revised policies and procedures in accordance with changes in local, state and federal laws and regulations. Company Name City , State Consultant 09/2011 to 07/2014 Translated observational data from contextual investigations, interviews and natural observations into user needs and functional requirements. Wrote unique text for Retail and Service websites, including general and branded content. Proofread and reviewed all print and electronic content for correct grammar and adherence to house style. Developed creative ideas and concepts in partnership with the art director. Updated company website content including contact information, articles and services. Reviewed and edited colleagues' written work for grammar, tone, voice and creative quality. Company Name City , State Director of Operations 02/1999 to 10/2013 Initiated programs that standardized employee training and led to increase in customer satisfaction by over 16%. Regulatory management and compliance; HIPPA, Fair Credit Act, Privacy Act, State and Federal regulatory control for medical and financial services - maintained up to date understanding of laws and regulations and oversaw staff in documentation and management of procedures and processes. Provided Insurance and Risk Management services to individuals, businesses, and non-profit entities/governments as well as loss control and safety/prevention guidance. Served as Consultant and Professional Expert to Clients for Medicare Part D; Med Supps; Affordable Care Act; Advantage Plans as well as various other life, health, and annuity plans. Managed agency budgets and accounts including payable/receivable, invoicing, P&L, and account reconciliations and all accounting functions within the agency. Managed book roll transfers of business as well as managing the merger and acquisitions of new books of business and agencies and led the process of merger of data, systems, and staff. Complied with all contractual, governmental, and insurance law requirements as well as profitability management in regards to loss ratios and agency contingency awards. Designed and implemented streamlined workflow processes and employee manuals for more efficient performance and customer service; led training seminars for all operations. Maintained client relationships of the property & casualty and life and health book of business. Underwriting authority with full underwriting responsibilities for property and casualty business. Pre-evaluated new business, negotiated rates and coverages, reviewed existing book for profitability, implementing preventative actions on accounts with questionable history. Worked with company personnel to provide required data for reinsurance on larger commercial and agribusiness accounts and on negotiation of rates/amendments to policy language to meet client needs. Evaluated client insurance needs, reviewed policy forms and ISO language as well as significant work in Professional Liability markets and translating the company specific language and negotiating changes for specific needs. Responsible for the overall technological direction of the business, which included managing information technology and computer systems. Fostered interdisciplinary relationships by negotiation and consensus building to attain goals for all disciplines. Identified customer needs through market research and analysis. Designed web and other content, including monthly newsletters and promotional calendars. Cultivated positive relationships with the community through public relations campaigns. Developed and implemented interesting and interactive learning mediums to increase understanding of course materials both in health insurance and commercial lines. Education Certification : Project Management (PMP) & Six Sigma Black Belt (In Process) License : CA Workers Compensation Claims Adjuster Certification : WCCA, WCCP, AIC, AIC-M Coursework GPA: Six Sigma Diploma : Project Management Diploma : Quality Management and Regulatory Compliance/Auditing Designation/Certification : Certified Insurance Counselor (CIC) License : Property and Casualty & Life/Health/Annuities Insurance Agent State Bachelors Program : Insurance and Risk Management Indiana State University Focus In: Political Science and Criminology Skills account management, account reconciliations, accounting, acquisitions, Agile, art director, agency, B2B, book, budgets, budget, Business management, business operations, business plans, coaching, CA, Consultant, content, Contract review, Counselor, Credit, client, Clients, customer satisfaction, customer service, direction, documentation, employee training, file management, financial, financial audits, forms, functional, ICD-10, information technology, Insurance, invoicing, ISO, law, Regulatory compliance, Long-term care, managing, market research and analysis, materials, Medical terminology, meetings, mentoring, Mergers and acquisitions, natural, negotiating, negotiation, newsletters, personnel, policies, problem solving skills, processes, Process improvement, profit, coding, Progress, Project development, Project Management, public relations, quality, quality assurance, relationship management, reporting, requirements analysis, Retail, Risk Management, safety, sales, San, seminars, Six Sigma, staffing, strategic, translating, Underwriting, unique, websites, website content, workflow, written, articles | CONSULTANT |
PERSONAL/ PRIVATE CHEF Professional Summary EXECUTIVE CHEF __________________________________________ With more than 29 years of expertise at the forefront of restaurant operations and menu development, I bring an innovative approach to restaurant's, catered events and hospitality services – one that focuses on cost-effectiveness in food and labor, with quality to deliver impactful and exceptional cuisine. My background includes Mexican, Italian, Japanese, American, and fusion of all those cuisines, with broad experience in line management, staffing, new restaurant development and menu planning. Fine dining, scratch kitchens, Catering onsite and offsite 100-20000 people at any given time, retail food outlets, concessions and QSR's Skills Kitchen Design & Workflows Operations Management Product Costing / Cost Control Innovative Menu Development Team Building & Leadership Quality & Customer Service New Restaurant Openings 7 Revenue Growth / P&L Performance Management IMenuPro Aloha Microsoft Office Suite Solomon Quest ETeac Eventmaster Caterease Food plating and presentation Forecasting and planning Kitchen equipment operation and maintenance Operations management Business process, Negotiation, Unique Com, Operations Management CA, Optimization Cooking, Performance Management Cost Control, Personnel Clients, Processes Client, Purchasing Customer Service, Quality DC, Quality control Direction, Quality management English, Quest Financial management, Reception Focus, Recruitment Greek, Research Italian, Retail Kronos, Sales Team Building, Scheduling Recipes and menu planning Payroll and scheduling Menu planning Work History Personal/ Private Chef , 01/2019 to Current Company Name – City , State Traveling around the LA and Orange County cooking for parties of 2 to 50. Plated, buffet, family style or food stations, plus more. Sourcing wild and sustainable meats, fish, and poultry. With organic produce, to produce a memorable event. Executive Chef , 07/2018 to 01/2019 Company Name – City , State My goals and direction needed for this 5-million-dollar operation was to bring high quality, innovative, whimsical comfort food that's interactive for the client/guest experience, bringing contemporary California-Italian fusion cuisine, with an emphasis on local farms and businesses using sustainable meats and seafood. Lounge, Café, Grill and Banquets are the revenue streams for this property. Also drove dramatic cost saving of labor and food cost, currently trending at 34% food cost and 9% labor cost Selected Achievements:. Completely revamped menu, brought in fresh ingredients and new ideas, changed menu seasonally. Executive Chef/ Director of Culinary , 01/2015 to 03/2018 Company Name – City , State My focus for this 26-million-dollar operation was to bring high quality, innovative food so clients and customers feel like they are not in a convention center atmosphere. Whimsical comfort food that's interactive for the client experience, bringing contemporary California Cuisine, with an emphasis on local farms and businesses with sustainable meats and seafood. Over saw 100+ employees and 6 chefs daily. Execution of catering, concessions and offsite functions from 200-20000 people. Drove dramatic cost savings and optimization, including running a food cost of 20% and a labor cost of 8% of gross food sales only. Revitalized the menu to bring a fresh approach to our branding mantra, chef inspired and culinary driven, creation and implementation of 2 new catering menus, as well as multiple tailored menus to client specifications. Education AOS : Culinary Arts & Hospitality Management , 1997 California Culinary Academy - City , State High School Diploma : 1993 Mary Star of the Sea High School - City , State Skills Kitchen Design & Workflows Operations Management Product Costing / Cost Control Innovative Menu Development Team Building & Leadership Quality & Customer Service New Restaurant Openings 7 Revenue Growth / P&L Performance Management IMenuPro Aloha Microsoft Office Suite Solomon Quest ETeac Eventmaster Caterease Food plating and presentation Forecasting and planning Kitchen equipment operation and maintenance Operations management Business process, Negotiation, Unique Com, Operations Management CA, Optimization Cooking, Performance Management Cost Control, Personnel Clients, Processes Client, Purchasing Customer Service, Quality DC, Quality control Direction, Quality management English, Quest Financial management, Reception Focus, Recruitment Greek, Research Italian, Retail Kronos, Sales Team Building, Scheduling Recipes and menu planning Payroll and scheduling Menu planning Work History Personal/ Private Chef , 01/2019 to Current Company Name – City , State Traveling around the LA and Orange County cooking for parties of 2 to 50. Plated, buffet, family style or food stations, plus more. Sourcing wild and sustainable meats, fish, and poultry. With organic produce, to produce a memorable event. Executive Chef , 07/2018 to 01/2019 Company Name – City , State My goals and direction needed for this 5-million-dollar operation was to bring high quality, innovative, whimsical comfort food that's interactive for the client/guest experience, bringing contemporary California-Italian fusion cuisine, with an emphasis on local farms and businesses using sustainable meats and seafood. Lounge, Café, Grill and Banquets are the revenue streams for this property. Also drove dramatic cost saving of labor and food cost, currently trending at 34% food cost and 9% labor cost Selected Achievements:. Completely revamped menu, brought in fresh ingredients and new ideas, changed menu seasonally. Executive Chef/ Director of Culinary , 01/2015 to 03/2018 Company Name – City , State My focus for this 26-million-dollar operation was to bring high quality, innovative food so clients and customers feel like they are not in a convention center atmosphere. Whimsical comfort food that's interactive for the client experience, bringing contemporary California Cuisine, with an emphasis on local farms and businesses with sustainable meats and seafood. Over saw 100+ employees and 6 chefs daily. Execution of catering, concessions and offsite functions from 200-20000 people. Drove dramatic cost savings and optimization, including running a food cost of 20% and a labor cost of 8% of gross food sales only. Revitalized the menu to bring a fresh approach to our branding mantra, chef inspired and culinary driven, creation and implementation of 2 new catering menus, as well as multipletailored menus to client specifications. | CHEF |
EXECUTIVE DIRECTOR Career Overview Highly motivated public servant for over 35 years in a multitude of facets to include: Administrative Management, Logistics Management, Budget Management, Emergency Management, Quality Improvement Management, Physical and Personal Security Management, Antiterrorism, Force Protection, Shipboard Operations, Navigation, Maritime Law Enforcement, Combat Readiness, Training and Instruction. Skill Highlights Problem Resolution Self-starter Collaboration and Coordination Service Orientation Budget Microsoft Office QuickBooks Spreadsheets Career Accomplishments Received various medals and accommodations for superior performance from peace time and combat units. Professional Experience 06/2009 - 08/2012 Company Name － City , State Executive Director Administrator for a non-profit arts and cultural organization in Kodiak, Alaska. Actively pursued funding sources both private and governmental. Continuous interaction with community, local, state and federal agencies for arts education and cultural programming for a remote island community to promote organizations goals through public forums, advertisement, marketing, use of media, brochures, and various online media outlets. Aggressively realigned the organizations strategic plan with current and near future goals. Directly responsible for the grant applications process from creation to reporting. I managed grants from state and local sources, and as the sole administrator for the Kodiak Arts Council, I was required to understand all provisions of all the grants. Promulgated and administered annual art grants for community members. Effectively realized a 20 percent increase in patrons through use of underutilized web and social network programs. Adapted a more ecological friendly system to disseminate newsletters, mass mailings and special event notifications. Applied strategic plan dimensions to annual budget with a 28 percent increase in operating funds. Budgeted, contracted and presented productions throughout the year, both professional and amateur performers. Directed over 200 volunteers for various performances and events. Contracted and presented master classes for all age groups in dance and music. Continually added collaborative arts education events with local cultural organizations throughout the year. Reached out to under served populations in the community through video teleconferencing with outlying villages for workshops. Sought out and received additional funds to subsidize performance tickets for under served students in the community. Collaborated with local museums (Alutiiq, Baranov) and public entities (U.S. Fish &Wildlife Refuge) to plan art exhibitions, promote collections, and enhance preservation of exhibits. 05/1985 - 09/2009 Company Name Chief Warrant Officer Four detailed with directing Forward Operating Base personnel in Kuwait during Operation Iraqi Freedom for CTF 55.6 and CTF 150 assets (2005 - 2006). Deck Watch officer for multiple Patrol Boats in support of Operation Iraqi Freedom (2005 - 2006). Liaison Officer for CTF 55.6 to Oman, Yemen, UAE, Kuwait, and Djibouti detailed with planning, and executing training events for at sea enforcement; planned and directed Personal Protective Services for US and foreign senior officials INCONUS (2002 - 2005) and while attached to CTF 55.6 (Operation Iraqi Freedom 2005 - 2006). Directed emergency management efforts for military base, which included civilian populace (2002 - 2005). Initiated background investigations for base personnel; provided follow up and reporting of derogatory information to the Coast Guard Intelligence Center; Led full police force assigned to provide security, safety, and enforce federal and state laws; Liaison with local, and federal law enforcement agencies; led and/or oversaw investigations for criminal and civil cases. Administration/Leadership Command Enlisted Advisor (1997-1999), Officer In Charge of Forward Operating Base Kuwait (2005 - 2006). Managed daily routine for all aspects of administrative support to personnel assigned to my units. Administrative matters included but not limited to, travel coordination, performance reviews, daily event and job schedule management, training administration, work site coordination with other units/groups, and other duties as assigned by higher authority. Developed and implemented tracking system for qualifications/certifications for operational units of all positions in the unit to meet mission requirements (1999 - 2002, 2006 -2007, 2007 - 2009). Trained personnel of various units on human resource requirements such as sexual harassment, diversity, workplace environment, and work life issues (1994 - 1999, 2002 - 2006, 2007 - 2009). Administered preventive maintenance program for shipboard, small craft (21 to 55 foot), and ATV systems including cranes, winches, pulley systems, fire control systems, minor machinery (compressors, generators, etc.) (1986 - 1999, 2002 - 2009). Contracting Officer Technical Representative (COTR) (1989-1990, 1993-1994, 1995-1996, 1999-2002, 2007-2008) for various projects throughout my military career which included large Cutter renovations, small vessel acceptance, and small vessel renovations/alterations. COTR for various contractors and subcontractors for recurring shipboard maintenance programs (flight deck renewal, interior renovations, systems renovations/repairs, etc.). Worked with Area Command staff to develop contract RFP's for various shipboard projects including flight deck renewal, interior renovations, systems renovations/repairs, small craft purchases, and large maintenance equipment purchases. Communications 01/1985 - 01/2009 Law Enforcement Officer for drug interdiction, alien migration interdiction, maritime law enforcement, domestic and international fisheries enforcement, counterterrorism and antiterrorism (1985 - 2009). 01/1977 - 01/1979 Strong communications, public speaking, and senior senior instructor 1996 - 1999, Security Officer 2002 - 2005, Liaison Officer 2005 -2006). Extensive senior-level presentations to foreign military and officials (1996 - 1999, 2002 - 2005, 2005 -2007). Education 2002 U.S. Coast Guard Certification Antiterrorism Force Protection Level II Certification Excelsior College BS-Liberal Arts BS : Management and Psychology Excelsior College BS-Liberal Arts (Administration/Management and Psychology Focus) Military Education Command Security Officer Course Export Domestic Maritime Training Law Enforcement Boarding Officer Course ICS-300, 200, 100 Applied Suicide Intervention Course Military Experience 05/1985 - 09/2009 Company Name Chief Warrant Officer Four UNITED STATES COAST GUARD May 1985 to September 2009 Chief Warrant Officer Four (BOSN) Operations Officer of 7th Crew, USCG PATFORSWA (Patrol Forces Southwest Asia) detailed with directing Forward Operating Base personnel in Kuwait during Operation Iraqi Freedom for CTF 55.6 and CTF 150 assets (2005 - 2006). Deck Watch officer for multiple Patrol Boats in support of Operation Iraqi Freedom (2005 - 2006). Liaison Officer for CTF 55.6 to Oman, Yemen, UAE, Kuwait, and Djibouti detailed with planning, and executing training events for at sea enforcement; planned and directed Personal Protective Services for US and foreign senior officials INCONUS (2002 - 2005) and while attached to CTF 55.6 (Operation Iraqi Freedom 2005 - 2006). Directed emergency management efforts for military base, which included civilian populace (2002 - 2005). Law Enforcement Officer for drug interdiction, alien migration interdiction, maritime law enforcement, domestic and international fisheries enforcement, counterterrorism and antiterrorism (1985 - 2009). Security Officer/Chief of Police for Coast Guards largest base (2002 - 2005): Initiated background investigations for base personnel; provided follow up and reporting of derogatory information to the Coast Guard Intelligence Center; Led full police force assigned to provide security, safety, and enforce federal and state laws; Liaison with local, and federal law enforcement agencies; led and/or oversaw investigations for criminal and civil cases. Administration/Leadership Managed administrative offices as Executive Petty Officer (1989 -1990), Command Enlisted Advisor (1997-1999), Officer In Charge of Forward Operating Base Kuwait (2005 - 2006). Managed daily routine for all aspects of administrative support to personnel assigned to my units. Administrative matters included but not limited to, travel coordination, performance reviews, daily event and job schedule management, training administration, work site coordination with other units/groups, and other duties as assigned by higher authority. Developed and implemented tracking system for qualifications/certifications for operational units of all positions in the unit to meet mission requirements (1999 - 2002, 2006 -2007, 2007 - 2009). Trained personnel of various units on human resource requirements such as sexual harassment, diversity, workplace environment, and work life issues (1994 - 1999, 2002 - 2006, 2007 - 2009). Administered preventive maintenance program for shipboard, small craft (21 to 55 foot), and ATV systems including cranes, winches, pulley systems, fire control systems, minor machinery (compressors, generators, etc.) (1986 - 1999, 2002 - 2009). Contracting Officer Technical Representative (COTR) (1989-1990, 1993-1994, 1995-1996, 1999-2002, 2007-2008) for various projects throughout my military career which included large Cutter renovations, small vessel acceptance, and small vessel renovations/alterations. COTR for various contractors and subcontractors for recurring shipboard maintenance programs (flight deck renewal, interior renovations, systems renovations/repairs, etc.). Worked with Area Command staff to develop contract RFP's for various shipboard projects including flight deck renewal, interior renovations, systems renovations/repairs, small craft purchases, and large maintenance equipment purchases. Communications Strong communications, public speaking, and senior-level presentation experience (Instructor 1977 - 1979, senior instructor 1996 - 1999, Security Officer 2002 - 2005, Liaison Officer 2005 -2006). Extensive senior-level presentations to foreign military and officials (1996 - 1999, 2002 - 2005, 2005 -2007). Certifications Antiterrorism Force Protection Level II Certification Professional Affiliations Kodiak High School Booster Club Presentations Strong communications, public speaking, and senior-level presentation experience (Instructor 1977 - 1979, senior instructor 1996 - 1999, Security Officer 2002 - 2005, Liaison Officer 2005 -2006). Extensive senior-level presentations to foreign military and officials (1996 - 1999, 2002 - 2005, 2005 -2007) Skills Liaison, Security, Training, Budget, Collections, Credit, Increase, Marketing, Video Teleconferencing, Cases, Instructor, Administrative Support, Compressors, Control Systems, Fire Control, Generators, Industrial Machinery, Interior Renovations, Maintenance, Preventive Maintenance, Operations, Budget Management, Logistics, Logistics Management | ARTS |
PACKAGING BUYER/RESEARCH AND DEVELOPMENT LEAD Summary Seeking a full time position in Operations, Purchasing, Inventory Control, Logistics, and/or Inside Sales Management. Highlights Operations Training and Development Management/Problem Solving
Customer Service/Team Building Human Resources/Eduphoria
Supply Chain/Procurement/Planning Distribution/Logistics/Shipping
Purchasing/SAP/Rigid Packaging Inventory Control/Warehouse Research and Development/Marketing Ceridian/iEmployee/Paychex Deja/FacetWin AP/AR Experience 01/2013 to Current Packaging Buyer/Research and Development Lead Company Name Maintains all purchase orders and vendor acknowledgements. Updates vendor weekly Open Order Reports with accurate ETA's in SAP. Requests component skus with _ItemSetUpGroup in Procurement Dept. Updates PIR and source list information (costs, lead times, specifications, MOQs, etc.) per supplier and maintaining Master Vendor Agreements and Insurance. Updates back order reports for upper management to review weekly. Preserves all new and existing artwork for compliance purposes. Runs the ZBAR Report weekly and following up with the suppliers with regard to demand and production planning changes. Schedules all outbound and inbound shipments with suppliers. Assists with truck requests information/notes in SAP for each shipment. Mails and tracks packages/shipments sent out to vendors for working projects. Packaging Lead on Research and Development Team for all new projects and licensing agreements with potential and existing clients. Assists in following up and resolving all AR/AP issues with Accounting Dept. Sustains and follows through with all packaging and ISO standards with Compliance. Upholds an intricate position and consultants with FSI during the acquisition of Farouk Wings Plastics (bottle manufacturer) and corresponds accordingly in the integration process. Consultants in packaging projects and R&D inquiries with FSI's "Sister Companies" (Beauty Elite Group, and Blow Pro). Attends trade show opportunities in effort to build knowledge and upcoming trends and new technologies in packaging development. Meets with all current and potential suppliers for business development. Works closely with Marketing and FSI CEO on all wet line development and timelines. Liaison and/or Consultant between Marketing, Customer Service, QA, Purchasing, Production, Compliance, Maintenance, Lab, etc. in effort to make sure all necessary precautions and steps are taken prior to starting any new projects with "special" packaging needs. Writes and develops new procedural protocols and SOP's within the company in effort to streamline processes that "have always been" but need to change in order to have smooth transitions and cohesiveness when something new is introduced with the company. Assists in planning, timeline development, and launch of new products. Assist in writing marketing and product development plans. 01/2009 to 01/2013 English Language Arts Teacher Company Name Initiated, facilitated, and moderated classroom discussions. Evaluated and graded students' class work, assignments, and papers. Prepared course materials such as syllabi, homework assignments, and handouts. Maintained student attendance records, grades, and other required records. Planned, evaluated, and revised curricula, and methods of instruction. Compiled, administered, and graded examinations. Maintained a regularly scheduled conference period in order to assist students/parents. Kept abreast of developments in their field by reading current literature, talking with colleagues, and participating in professional conferences. Selected and obtained materials and supplies such as textbooks. Collaborated with colleagues to address teaching and research issues. Served on academic or administrative committees that dealt with institutional policies, departmental matters, and academic issues. Participated in campus and community events. Acted as the Adviser to multiple student organizations.(ie: NJHS). 01/2002 to 01/2009 Operations/Purchasing Manager Company Name － City , State Supervised daily activities relating to operations, receiving, handling and distribution of rigid packaging. Facilitated weekly managers meetings between sales, operations & warehouse teams. Monitored daily and monthly reports of sales, forecasting, and expenses in order to meet annual budgets and goals. Delegated and implements changes for all departments. Assessed all employee time off requests and staffing needs. Administered training and development for all new employees. Conducted annual employee reviews and pay recommendations. Handled the purchasing and inventory control of a multi-million dollar warehouse. Conducted and directed annual physical inventory. Managed the top 3 three branch accounts for the purposes of maintaining system processes, mentoring and training. AP/AP knowledge-handled customer payables/receivables. Implemented all new procedures and training provided on a branch level. Assisted Upper Management in setting and creating objectives in order to meet annual budgets and forecasting for the Houston branch. Sr. Account Coordinator Company Name － City , State Directly responsible for managing multiple core accounts for the purpose of providing excellent customer service. Entered all sales and purchase orders with accuracy according to customer specifications. Executed PO follow-up on a daily basis to insure all shipments were indeed on time and within conformance of customer/vendor expectations Worked directly and developed valuable relationships with vendors/suppliers and logistic companies. Processed invoicing on a daily basis and provided all supported documentation in order to improve branch DSO (ie: BOL's, POD's and memos.) Implemented annual price increases to meet budgets and margins. Professional Accomplishments Sheldon ISD- Teacher of the Year 2013-Michael R. Null Middle School TricorBraun-Nominated for Customer Service Satisfaction Award 4 years in a row. TricorBraun-Promoted to Houston Branch Operations Manager within first 3 years of employment. TricorBraun-Houston branch grew 60% in gross profit and personally nominated for Branch Quality Award in the first year of managing branch. TricorBraun-Recognized in the industry as a top performer and leader. Education 2002 Bachelor of Arts : English/Sociology Sam Houston State University － City , State English/Sociology Texas Teacher Certification 2009-2013 (4-8 English, EC-6 Generalist, K-12 ESL) Additional Information Additional Work History and References available upon request Skills academic, Accounting, AP/AR, administrative, streamline, AP, AR, budgets, business development, Ceridian, conferences, Consultant, clients, excellent customer service, Customer Service, documentation, English, forecasting, gross profit, Human Resources, instruction, Insurance, ie, inventory, Inventory Control, invoicing, ISO, Team Building, Logistics, notes, managing, Marketing, materials, meetings, mentoring, Works, Packaging, payables, policies, Problem Solving, processes, Procurement, marketing and product, protocols, Purchasing, Quality, QA, reading, receiving, Research, sales, SAP, Shipping, SOP, staffing, Supply Chain, Teacher, teaching | ARTS |
MANAGER OF GOLF OPERATIONS Career Focus Innovative and creative business leader with a proven track record in managing business operations on a large scale from conception to launch, while driving brand growth and improving sales. Experienced manager recognized for building strong client and customer relationships while leveraging excellent negotiating skills to achieve brand success. Respected business manager with extensive experience in the golf industry adept at identifying emerging trends and opportunities. Passionate business development specialist, skilled in impacting the visibility, profitability, and performance of the brand through orchestration of competitive market intelligence. Track record of developing highly successful campaigns within budget, on schedule and surpassing corporate goals. Excellence in creating and managing revenue streams. Adept at leading by example, marshaling resources and creating professional atmosphere to accomplish objectives. Effective communicator with strong motivational skills and the ability to support operational goals and meet business team objectives. Exceptionally skilled professional with demonstrated excellence in building and driving superior operation success, and strategic planning. Champion at program/project development operations. Analytical, intuitive expert with proven record of reaching target customers and identifying emerging trends. CORE COMPETENCIES Business Operations * Customer Service * Marketing & Sales * Communication Negotiations * Administrative Management * Staff Supervision * Workflow Optimization * Productivity Improvement * Project Management * Technical Troubleshooting * Quality Control * Adaptive * Business Development * Operations Management * P&L * Brand Development * Vendor Relations Market Trends * Professionalism * Team Leadership * Strategic Analysis * Territory Development * Analysis & Planning * Resource Optimization * Cost Reductions * Strong work ethic * Continuous Improvement Summary of Skills Photoshop, ImageReady, MS Project, MS Office (Word, Access, Excel, PowerPoint) Web/Multimedia: ColdFusion, Flash, search optimization, Web server administration, content management systems Professional Experience Manager of Golf Operations Company Name City , State Spearheaded the management of daily operations necessary to maintain profitable, golf facility for a corporation. Strategically utilized strong understanding of Marketing, Event Management and Sales to drive revenue for golf operation Developed and launched integrated, multi-channel packet, catalog, web and direct marketing campaigns that propelled sales from $700K (2012) to a projected $1.2M by 2013 year-end. Led market launch of 21 new products. Identified opportunities, researched new product possibilities, collaborated with team and created campaigns generating $500K in sales. Created Web transformation from previously archaic intranet into a dynamic website improving communication. Wrote catalogs, course guides and training brochures that enhanced the sales reps' understanding of complex product features and services to help our membership. Showed enthusiasm while performing ongoing customer/market research and demographic profiling to identify and capitalize on unmet market needs to get and retain members. Leveraged strengths in cost-effective marketing management and account negotiations to end each year an average of 15% under budget (without compromising business growth goals). Banking Officer Company Name City , State Developed relationships with business-to-business clients. Used an integrated approach to create balanced programs for clients to build their respective brands and businesses using FirstBank financing. Selected Accomplishments: Managed FirstBank branch location's tellers, cashiering, front office, opening or closing procedures, knowledge sharing, sales goals and reviews Provided expedient service cited as key to consistently high client focus and a 10% increase in referrals in 2012. Ensured all files were complete prior to underwriting hand-off and coordinated effectively with title companies to ensure smooth closings. Successfully processed some of the most challenging loan applications (e.g., first-time borrowers, self-employed applicants and borrowers with problematic credit histories). Knowledge including core banking, mortgage loan originations, fulfillment, servicing securitization, and the secondary mortgage markets; experience with other consumer finance products. Manager Company Name City , State Selected Accomplishments:. Served as primary assistant on events for multimillion-dollar accounts and successful tournaments. Assumed a lead role in pitch team meetings due to strengths in presentation and negotiation skills, and major accounts ($500K to $1M+ initial contracts). Generated Junior Golf revenue of between 6% and 8%. Education Bachelor of Science : Business Management Marketing 2010 University of Colorado City , State GPA: Graduated Cum Laude Business Management Marketing Graduated Cum Laude Skills Photoshop, approach, banking, brochures, budget, cashiering, catalogs, catalog, closing, ColdFusion, content management, contracts, credit, client, clients, direct marketing, Event Management, features, finance, financing, Flash, focus, front office, ImageReady, market research, market, Marketing, marketing management, meetings, Access, Excel, MS Office, PowerPoint, MS Project, Word, Multimedia, negotiation, negotiations, optimization, Sales, Web server, website, year-end | BANKING |
SPECIAL FINANCE MANAGER Summary Seeking the position of Commercial Underwriter II where I may employ my expertise in Special Finance Management, Cost & Risk Analysis (LTV & DTI), Structured Negotiations, and Audit Controls. Providing the company with the highest level of strategic services and profitability. Highlights Strong management skills in strategic planning, organizational re-engineering, budget analysis, process, productivity, and quality improvement. Talented in leading and developing business opportunities and marketing strategies to maximize profitability. Accomplishments Phi Beta Kappa Honor Society Experience Company Name December 2011 to February 2014 Special Finance Manager City , State Managed and directed overall special finance administration and operation of automobile dealership. Achieved an average 202 sales per month (126 new cars) 57% rise in overall sales within the first 3 months. Re-engineered management methods which streamlined operations and increased sales. Conducted ongoing analyzes to evaluate the efficiency, quality and productivity of operations. Increased dealerships rating to #1 Dealer in the district and #1 in sales in the North East Texas Region; which significantly increased overall profitability for the company. Developed and implemented employee relations programs to increase morale, productivity and efficiency. Encouraged and supported a team-like work environment. After taking over special finance management position, increased the SSI (sales satisfaction index) from the mid 80's to 96%. Worked extensively with media personnel to coordinate advertising for print and radio. Developed, directed and monitored comprehensive communications and advertising programs through implementation of various media designed to achieve desired results. Organized, coordinated and implemented company's advertising and marketing strategies into everyday operations. Set up and arranged special activities and events to promote the company and its services. Managed and administered a $25,000 monthly advertising budget. Company Name July 2007 to December 2011 Dealer Relationships Manager (DRM) City , State July 2007 - December 2011 Marketing and sales of the companies underwriting guidelines and programs in specific markets of Chrysler Dodge Jeep RAM dealerships. Securing financial lending opportunities for Chrysler Financial Corporation in the areas of retail finance, wholesale/floor planning finance, and leasing. Managed dealer accounts, assisted in the loan process, acted as a liaison between dealerships and the corporate offices. Maintained account management software, produced month end reports. Provided training on all Chrysler Financial programs and initiatives. Managed dealer accounts through physical visits, phone calls, emails, faxes and follow up. Coordinated and assisted Funding and Credit with the loan process. Conducted sales and finance presentations to demonstrate use of company products. Maintained complete confidentiality of all dealerships and Chrysler Financial Corporation. Company Name June 2001 to May 2007 Senior LBM Manager City , State Responsible for timely and accurate billing for strategic contracted customers with revenue in excess of $10 million per month. Researched and resolved complex customer inquiries and issues. Developed business process and billing procedures for the Large Business Market Billing department. Trained and informed Billing Team on system modifications and procedural updates. Key player in creating new processes and systems during deregulation of the Texas electrical market. Knowledgeable in the rules and regulations of the Texas deregulated energy market including ERCOT processes, Electronic Data Interchange (EDI) transactions and Public Utilities Commission regulations. Conducted quantitative analysis of information affecting investment programs of public or private institutions. Market price analysis of indexed priced electricity in the commodities exchange arena. Lead Auditor and process writer for ISO 9001 compliance. Company Name November 1995 to May 2001 Senior Market Analyst EES City , State Managed, analyzed, and administered a multi-million dollar budget for operating expenditures in the energy services large business and trade market. Responsible for financial performance analysis, risk analysis, business planning for investor relations, conducting quantitative analysis of information affecting investment programs of public and private investors and institutions based on the NYMEX and current Houston Ship Channel price. Analyzed budget variances and initiated appropriate guidelines to more aggressively control expenditures and increase profitability. Established budget and risk guidelines to operate more efficiently to increase profitability for investors and the company as a whole. Education STEPHEN F AUSTIN STATE UNIVERSITY BBA : General Business, Business Administration City , State , US STEPHEN F AUSTIN STATE UNIVERSITY Nacogdoches, TX BBA General Business, Business Administratio Expected Graduation: August 2015 TRINITY VALLEY COMMUNITY COLLEGE Associate of Arts City , State , US TRINITY VALLEY COMMUNITY COLLEGE Palestine, TX Associate of Arts May 2011 GPA: 3.91 top 10% class Phi Beta Kappa Honor Society | FINANCE |
SOCIAL MEDIA & COMMUNICATIONS MANAGER Education Master of Business Administration : Business 2014 University of Maryland University College City , State Bachelor of Science : Journalism & Mass Communication (Public Relations) 2007 North Carolina Agricultural & Technical State University City , State Summary Dedicated, creative, and highly-motivated communications & marketing professional with exceptional interpersonal skills and over seven years experience in the field. Adapts well to different environments and has the ability to learn new systems, quickly. Areas of expertise include Web and print content development and editing, social media content development and monitoring, brand management, and project management, among other skills. Experience Social Media & Communications Manager 07/2011 to Current Company Name City , State Works with chief strategist, as well as on-site managers, to assess communications needs of non-profit organizations Formulates communications plans and social media strategies tailored to client needs Oversees the implementation of communications plans and social media strategies for local non-profit organizations Attends local client events and works with on-site client managers, as well as content development managers, to do live social media posting from client, Agitate Media, and parent company (MAM Squared,LLC) accounts Evaluates campaign results Community Outreach & Involvement Manager (Technical Community Manager) 09/2012 to 01/2015 Company Name City , State Wrote and edited content for company e-newsletters Developed and edited marketing/promotional material and presentation content for special projects and events Updated company website with relevant material using the Kentico content management system Managed social media campaigns to promote engagement amongst 43 technical groups on Facebook, LinkedIn, YouTube, and Twitter Worked collaboratively with IT and Web Department Directors to implement complex website changes and revisions Generated and analyzed monthly engagement data to recommend and implement necessary tactical revisions Served as liaison between membership and high level executive leaders Developed and managed strategic plans to increase engagement & membership within 43 scientific technical groups Managed logistics for special events and activities Managed budget and allocation of funding for special events and activities Marketing Coordinator 10/2008 to 09/2012 Company Name City , State Designed, laid out, wrote, and edited all messaging for company marketing material Managed, maintained, and updated all content on company website Implemented company website redesign, twice Assisted Web vendors with SEO strategy implementation Drove and monitored Web traffic using Google Analytics reports Managed social media efforts on Facebook and Twitter Developed fliers for events and programs Managed, wrote, and edited monthly newsletters for staff, consumers, and board members Worked with Community Outreach Department in providing media support Assisted with the development and execution of communications and marketing plans Organized, publicized, and coordinated staff presence at various internal and external events Youth Department Assistant 01/2008 to 10/2008 Company Name City , State Wrote Web newsletter for an audience of more than 16,000 people, bi-weekly Contributed and implemented creative ideas to revamp Web newsletter Contributed articles to the Homefront Magazine printed publication Edited Homefront Magazine adhering to AP Style rules Processed payroll for nationwide camp staff Updated Web content for nationwide camp website and company intranet using Dreamweaver Responded to nationwide staff and general inquiries in a professional manner, daily Reviewed, analyzed, and evaluated camp financial assistance applications and awarded funds appropriately Monitored "Planet D" social media message board for children with Type 1 diabetes, daily Program Coordinator Intern 05/2007 to 08/2007 Company Name City , State Managed all aspects of program; ranging from public relations to budget development, and implementation Created compelling marketing material to advertise program events Developed and implemented program schedule, curriculum, and related events for teens ages 14-17 years old Coordinated and supervised all program functions and special activities; scheduled speakers, tours, structured activities, and project work Constructed annual summary and annual report for the Human Relations Department Public Relations Intern 01/2007 to 05/2007 Company Name City , State Served as a liaison with local press as YMCA representative at local events Ensured press knew where to set-up at local YMCA events Ensured press had all background information and material needed on YMCA at relevant local events Assisted the Financial Development Department with the development of "The Mayor's Challenge" campaign, an initiative to fight obesity in Guilford County Continual management of media relations for "The Mayor's Challenge" campaign, including PSA development and radio script writing Performed copy editing on local YMCA website Created fliers for various events Public Relations Intern 01/2005 to 05/2005 Company Name City , State Developed feature stories for Athletic Department's website Regularly updated content on Athletic Department's website Interviewed sports coaches and various sports team members for newsletter content Wrote press releases, weekly Technical Skills Adobe Creative Suite, Dreamweaver, FrontPage, Microsoft Office, Microsoft Outlook, Oracle Procurement, Joomla Content Management System, Kentico Content Management System | PUBLIC-RELATIONS |
CEO / PRESIDENT Executive Profile Senior marketing executive experienced in the music, sports and entertainment industry with an ability to build market presence. Track record of accelerating growth by creating and executing integrated marketing and strategic marketing programs that improved visibility, sales, and account base. Product Development Social Media Marketing Strategic Marketing Planning Multi Media Marketing & Advertising - Print, Broadcast, Web / Internet Leadership/Team Building Brand Image Development & Management Promotions & PR Management Vendor & Sponsor Negotiations Market Research & Competitive Analysis Skill Highlights Product Development Social Media Marketing Strategic Marketing Planning Multi Media Marketing & Advertising - Print, Broadcast, Web Leadership/Team Building Brand Image Development & Management Promotions & PR Management Vendor & Sponsor Negotiations Market Research & Competitive Analysis Core Accomplishments Successfully developed products from the ground up to produce substantial revenue growth. Launched successful marketing initiatives for new clothing lines with first year sales ranging between $1.8 M - $15M in sales Collaborated and worked with record labels in accomplishing sales of over 100 M album and singles sold Expert management capabilities include strategic planning, P& L accountability, budgeting and supervision. Forged innovative partnerships with businesses, sports & music agents through joint-development alliances. Highly profit-oriented; committed to increasing efficiency, and maximizing the contributions of each employee. A record of success managing advertisement agencies, sports and music agents to achieve record success with marketing initiatives. Achieving $10 M in retail sales for Artist ? rapper T.I's Akoo Brand during first year of business Professional Experience January 2011 to Current Company Name City , State CEO / President A full service branding / marketing consultant company who's goals and objectives are to achieve the highest standards possible in everything that we do. We are committed to Our goals and priorities which are to offer a service that enable Our clients / brands the best opportunities to increase their business while simultaneously reaching their goals. We approach all clients projects with a high level of competitive creativity and flair as well as to service Our clients at the highest professional level. January 2011 to Current Company Name City , State Creative Director/ Owner Successfully developed products from the ground up to produce substantial revenue growth. Launched successful marketing initiatives for new clothing lines & music album releases. Expert management capabilities include strategic planning, P& L accountability, budgeting and supervision. Forged innovative partnerships with businesses, sports & music agents through joint-development alliances. Highly profit-oriented; committed to increasing efficiency, and maximizing the contributions of each employee. A record of success managing advertisement agencies, sports and music agents to achieve record success with strategic marketing plans and initiatives Responsible for daily operations of company Implemented marketing strategies and special event planning for the clothing line. Collaborated with marketing / public relations agencies to secure strategic partnerships with artist , record labels etc to secure product placement / endorsement opportunities for brand exposure Managed a national sales team of 8 ( 5 sales representatives 3 sales assistants) Negotiated advertising rates and placed advertising with prime print media outlets, websites and blogs Led all marketing efforts ensuring company consistently surpassed sales goals. Collaborate with sales to build and execute effective retail marketing plans to build exposure at brick and mortar locations and popular on line retailers Liaison between manufacturing company and factories to insure proper manufacturing and distribution of the brand /product. April 2009 to June 2011 Company Name City , State Executive Brand Consultant / Brand Manager Kemistre 8 / Oved Apparel Group Provided marketing / strategic planning for Oved Apparel brand Akademiks , PRPS/PRPS Goods , Parish Nation , Born Fly Co Developed effective social media marketing campaigns for brands by developing partnerships with fashion/lifestyle bloggers , stylist & fashion editors. Formed strategic partnerships with artist, managers, athletes & trendsetting personalities to secure product placement and/or endorsement opportunities to secure more exposure Collaborated with sales & retail partners to develop effective and strategic retail marketing plans to drive customer and sales traffic Researched & worked with design team on product development and trend analysis in planning collections for brands. January 2004 to August 2009 Company Name City , State Vice President of Marketing Provided marketing and business leadership focusing on industry verticals; Delivered immediate impact through successful strategic partnerships and vigorous market development exceeding projected sales of $8M, producing $15M. Successfully oversaw and increased brand awareness for five brands including Akoo, & Play Cloths Personally secured a clothing deal for AKOO brand with actor and rap star T.I. projected to produce 10M in sales in first year of business. Manages the relationship with sports agents, athletes, artists, music and fashion executives to execute successful advertising and media projects. Played a key role in identifying and developing new relationships and/or partnerships with notable business entities and community leaders. Credited with being highly successful in accessing and negotiating local and national media opportunities. Effectively assists sales with product placement recommendations and acquiring key influencer accounts leading to overall sales growth. Develops tactical marketing plans to support overall system-wide sales plans. Collaborated with Creative Director on trend analysis for collection. Researched and worked with production / design team on product development and quality control issues. January 2001 to December 2004 Company Name City , State Vice President of Marketing Brand partnerships include famous artist and tastemakers including MIA, Kid Sister, DJ Clue , JadaKiss ,Keyshia Cole & Allen Iverson , Developed and implemented marketing plans with a staff of 5 to develop brand awareness for the Akademiks Clothing Company which led to becoming the 3rd top selling urban clothing line in its first year. Explored and followed-up on leads and marketing opportunities in across the country. Researched and developed Co-op retail marketing programs with retailers nationwide. Leveraged music, entertainment, and sports relationships to promote the Akademiks brand. Identified and coordinated with notable fashion stylist to achieve strategic product placement opportunities. Developed first major ad campaign for an urban collection featuring multi platinum artists JadaKiss, Fabolous, and DJ Clue Instrumental in projected first year sales of $9 million dollars Sponsor For major radio marketing convention The Mix Show Power Summit In South Beach , Miami February 1998 to July 2001 Company Name City , State East Coast Dir. of Radio Marketing & Promotions Accountable for securing radio play and exposure for all Interscope artist including JadaKiss, Eminem Gwen Stefani 50 cent Critical part the successful album sales of co-venture labels such as Ruff Ryder Ent. Shady Records , Aftermath Records & developing new artist/ label TDE & Kendrick Lamar Instrumental in the album sales of various Interscope Records artist such as Dr. Dre,BEP ( Black Eyes Peas / Wil. I. AM , Fergie ) Created new revenue streams through co branding opportunities with other Lifestyle Brands. Planned and implemented marketing and promotional strategies for artists and joint ventures to increase sales. Increased airplay of Arista artists by creating relationships with Regional Directors of Promotion in each market. Proposed various actions which lead to improving the health and profitability of the company. Orchestrated domestic and international promotional radio tours for artists. Conducted Sales research with retail outlets. Maintained quarterly departmental budgets, financial statements, and a staff of 20 people. Developed effective strategic marketing plans that contributed to platinum sales of all Interscope Records Artist A&R Consulting : Effectively connecting writers and producers with artist and labels March 1994 to July 1998 Company Name City , State Sr National Director of Marketing Created innovative business solutions through applying leading-edge marketing plans, leading to record breaking record sales of various artists. 100 Million records sold worldwide) Played a critical part the successful album sales of co-venture labels such as Bad Boy and LaFace. Spearhead strategic marketing plans to secure radio airplay on major radio outlets and formats Managed nationwide college radio rep team ( 20 college reps nationwide) to secure exposure for artist at college radio and campuses Instrumental in the album sales of various Arista artists including Whitney Houston, Tony Braxton, and Usher. Planned and implemented marketing and promotional strategies for artists and joint ventures to increase sales. Increased airplay of Arista artists by creating relationships with Regional Directors of Promotion in each market. Proposed various actions which lead to improving the health and profitability of the company. Orchestrated domestic and international promotional radio tours for artists. Conducted Soundscan research with retail outlets. Maintained quarterly departmental budgets, financial statements, and a staff of 20 people. Developed effective strategic marketing plans that contributed to one of Arista's most successful years in the labels history ( $ 365 Million in one year ). Education 1996 Binghamton University City , State , Broome Marketing / Business Admin Bachelor of Science Skills advertising, branding / marketing, budgeting, budgets, business solutions, competitive, consultant, creativity, Creative Director, , communications, edge, event planning, fashion, financial statements, leadership, Design ,Director, marketing analysis ,operation management, marketing plans, marketing strategies, marketing, retail marketing , market development, negotiating, multi media, product development, producing, profit, Promotion, public relations, quality control, radio, research, retail, selling, sales, sales plans, strategic, strategic marketing, social media marketing ,strategic planning, , supervision, trends, websites, event planning , | APPAREL |
PRODUCT SPECIALIST Professional Summary Seeking a full-time opportunity that relates to Business Administration Core Qualifications Critical thinking Eye for detail Effective multi-tasker Verbal communication Territory growth Business development Strategic planning Time management ability Experience 10/2015 to Current Product Specialist Company Name － City , State Checked in vendors Changed and verified prices Created and tested promotions Emphasized fast, friendly customer service Offered product recommendations when appropriate 10/2014 to 10/2015 Sales Representative Company Name － City , State Cold-called prospective customers to build relationship Maintained productive relationships with existing customers through exceptional follow-up after sales Delivered products to customers in timely manner Established new customer accounts Evaluated competitors and performed market research Achieved monthly sales goals 05/2014 to 05/2016 Fitness Coach Company Name － City , State Suggested exercise modifications to individual students to avoid strain and injury Encouraged members to continue attending group fitness classes Corrected dangerous movements and suggested alternate exercises Talked one-on-one with members about their fitness needs and eating habits 11/2009 to 10/2014 Assistant Manager Company Name － City , State Executed cash transactions quickly and accurately Greeted all customers Oversaw overnight store operations, including staff assignments and production lists Delegated tasks to team members to optimize productivity Supervised 5-7 employees per shift Ordered and shelved weekly sale items for customers Developed positive vendor relationships Verified inventory counts Bookkeeping back-up Education November 2015 Business Administration AIB College of Business － City , State Business Administration May 2014 Business Administration Des Moines Area Community College － City , State Business Administration Personal Information Place of Birth: Pella, Iowa Date of Birth: March 16th, 1993 Present Resident in Knoxville, Iowa Sex: Female Status: Married Hobbies: Travel, Hiking, Biking, Reading, Writing Skills Microsoft Office (Word, Excel, Outlook, and PowerPoint), great organizational skills, self-starter, excellent problem solver Additional Information Volunteer Work (March 2015 to Current) Marion County Humane Society, Knoxville, Iowa walked dogs worked on obedience training | FITNESS |
RECEPTIONIST AND VETERINARY TECHNICIAN Summary Dedicated and focused Office Administrator who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. Receptionist who answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with the drive to succeed. Highlights Microsoft Office proficiency Excel spreadsheets Meticulous attention to detail Self-directed Time management Professional and mature Strong problem solver Resourceful Dedicated team player Strong interpersonal skills Understands grammar Proofreading QuickBooks expert AR/AP Medical terminology Mail management Self-starter Motivated Dependable Power Point proficiency Outlook proficiency Internet research Dedicated with a reputation for consistently going beyond what is required Experience Receptionist and Veterinary Technician June 2007 to September 2014 Company Name － City , State Scheduled surgeries and routine appointments Drew blood samples Developed X-rays Managed inventory and documentation Ordered medical supplies and animal food Administered vaccines, medication and performed lab tests Assisted in surgeries and euthanasias. Administrative Specialist and Personal Assistant May 2013 to December 2013 Company Name － City , State General administrative responsibilities included coordination of calendars (scheduled and coordinated arrangements for meetings, anticipated conflicts and needs), processed expense reports, and regular communications for cross-functional departments. Provided systems support, establishing appropriate documentation and tracking of business processes include budget reports, and updating church members on New Songs custom computer program, CCB Demonstrated excellent knowledge of skills with specific and commonly used office software (e.g., MS Office, Excel, and Power Point), expert knowledge of New Song Community Church's specific processes (e.g.,CCB.), and kept current on all training and upgrades. Created mail distribution process and maintained on a daily basis Used appropriate discretion in the management of information and managed confidential New Song Community Church's information in a professional manner. Balanced tasks, activities, and productively set priorities of projects in conjunction with pastor's needs. Understood the strategic business objectives of Assimilation within the church including managers and staff to execute appropriate administrative tasks to accomplish business objectives productively. Created and maintained spreadsheets to accurately track expenditures by project. Administrative Executive and Accountant February 2013 to December 2013 Company Name － City , State Provided excellent customer service to clients. Provided assistance to staff by performing general office work such as filing, scanning, printing and invoice processing. Prepared invoices, billed clients, and initiated payment plans if necessary. Provided constant telephone, in-person, and e-mail contact with customers. Responsible for managing the office (answered phones, filed, prepared monthly financial reports and financial analysis, etc.). Presented quotes to customers for communication services Accountable for cash transactions, and balance incoming revenue on a daily basis. Managed accounts receivable and accounts payable by the use of Quicken Books. Fitness Executive and Corporate Sales Representative November 2011 to December 2012 Company Name － City , State Engage members and prospective members in product sales and promotions. Schedule preventative maintenance and vendor management Maintain corporate partnerships and drive lifetime membership sales. Responsible for daily currency handling. Ability to perform CPR and use an AED. Greet and assist all members and staff in any needs or issues that arose within the club on a daily basis. Education Associates Degree : Business Management , 2007 Harford Community College － City , State , United States Emphasis in Business Management and Biology Emergency Medical Technician-Basic, Emergency Vehicle Operator, CPR/AED Certified : Fire Science , 2005 Maryland Fire and Rescue Institute － City , State , United States Diploma : 2004 North Harford High School － City , State , United States Graduated with honors Presidential Academic Achievement Award Student government representative Interests Chiari and Syringomylia Foundation: As a sufferer and member of Chiari and Syringnomylia Foundation it is an organization I hold very dear to my heart. I have promoted, fund-raised and organized charity walks. I have gotten corporate sponsors and donors as well as organized doctors and speakers to present and educate on the subject. Bel Air Volunteer Fire Company: As a member of Bel Air Volunteer Fire Company, I was trained to provide emergency medical care, maintain composure in stressful and high intensity situations. I also was taught defense yet safe driving of an ambulance as well as filing proper state documentation. I also served as support to other fire stations and community functions. Habitat for Humanity: As an active participant in Habitat for Humanity, I helped rehabilitate, restore and build housing for the less fortunate in my local community. I learned a sense of community, hard work, dedication and appreciation. March of Dimes : As a participant and volunteer of March of Dimes, I have fund raised hundreds of dollars for babies and children with Diabetes. I have also walked numerous miles in their honor. I have worked registration tables and water booths. Skills AR/AP, administrative, billing systems, business processes, CPR, excellent customer service, filing, financial, insurance, inventory, Excel, MS Office, Outlook, Power Point, Microsoft Word, Internet research, policies, processes, protocols, Quick Books, | FITNESS |
DOMESTIC VIOLENCE COUNSELOR ADVOCATE Summary I am a responsible self-starter who communicates well and is dedicated to providing great customer service and staff support. I am comfortable working autonomously or in a team-based setting. I am both calm and focused, great at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Experience 01/2015 - Current Company Name － City , State Domestic Violence Counselor Advocate The nonprofit organization that I
work for has had a contract with the Department of Children and Family Services
of San Bernardino County since 2010 to provide Domestic Violence counseling,
education, advocacy and support for their staff and clients at their Eastern
office. I work onsite at the county office Monday through Friday 8am to 5pm and
provide the follow Duties; crisis
intervention, trauma informed care, preventative services, and support services
to victims of domestic violence; their families, as well as CFS staff. Services
include assessing victims for danger, safety planning, assisting victims to get
into emergency shelter, providing weekly domestic violence education classes
and groups, accompany and advocate for clients at the Juvenile Dependency and
or superior court, as well as linking victims up with
additional resources in their community. How I
provide support services to the department staff is by attend daily RAM's (Risk
Assessment Meetings). These are meetings where the social workers and I provide
the information collected from the family and present them to CFS social
workers, supervisors and management regarding which key factors are present, which
are not, assessing the degree of risk in a family and if the family has a plan,
support system and the likelihood of future maltreatment to a child or
adolescent. I will also attend TDM's (Team Decision Making meetings) a Team
Decision Making meeting is a collaborative process designed to produce the best
joint decision concerning the family, the child's safety and placement, with
contributions from: Children, Family, CFS staff, family members/parents, the
child (when appropriate), community partners, service providers, foster
parents, family's support networks, and other supports as invited. I follow-up
and documented the outcome of each referral till services are completed and
cases are closed. I also present yearly workshops and
training for CFS staff, new hires and interns regarding domestic violence. I
also continuously develop and provide brochures, written material and the
latest information to raise the awareness of domestic violence. Part of my
regular office duties includes completing a daily service log, daily case
notes, new client intakes, preparing referral outcome reports and letters for
the department or court and monthly summary reports.
02/2013 - 07/2015 Company Name － City , State Shelter Hotline Advocate I took a graveyard position at this shelter working 4 nights a week 10 hours each night from 10pm to 8am my duties included; Taking nightly hotline calls: conducting crisis intervention over the phone and in person, conducting shelter intakes if appropriate or referring the caller to other requested resources in their community. I would provide onsite supervision of the shelter and its residence overnight. Daily duties included: Walking the shelter every hour assuring that the residents follow the house rules for example safety, bed time, curfew, noise level and any conflict resolution that may occur. Working with shelter clients consisted of teaching independent living skills such as, cooking, household chores, laundry, personal hygiene, interpersonal communication, and the effects of domestic violence as well as working with them on communal living skills. Occasionally I would dispense medication, first aid, hygiene products or transporting the clients and their children to the ER as needed. I performed daily documentation of client's behavior, actions and needs that they may have throughout the night in their file. Part of my administrative duties was to maintain, update and submit accurate documentation of our hotline reports, and closing the files of clients that exited the shelter. I would also make sure the shelter and offices were maintained in a clean, organized fashion by providing a variety of housekeeping functions on a daily basis. I was frequently asked to ensure that all new personal were well versed and trained on the overnight shelter operations and procedures by providing training for new employees, interns and volunteers. 08/2008 - 04/2013 Company Name － City , State Domestic Violence Counselor Advocate I began working with this agency
as an administrative assistant helping the office program director, my regular
office duties included, answering and screening a heavy volume of phone calls
which for the first 2 years included hotline calls, handling the mail, filing,
making copies, maintaining accurate inventory of office supplies, ordering
supplies and assisting
Clients with intake paper work. After
completing the state mandated 40 hour training I worked my way up to advocate
part of my new duties included assessing clients and providing crisis
intervention when needed. I facilitated support groups and life skills, empowerment
workshops.
In 2009 when our office program director left
I took over managing the day to day operations of our outreach center as well
as working with clients one on one from 2009-2011. The added responsibility was
to coordinate with a local organization that provided us with food for our food
pantry when we used to buy the food in the past. I collaborated with local
community partners, agencies and organizations so that we all work together to
provide clients and their families with as many services as they need on the
mountain. I planned and put on fundraisers and event in the community to raise
awareness for domestic violence and sustain our agency, this was accomplished
by our take back the night event, our candlelight walk, ice cream social as
well as tabling at yearly resource fairs and making presentation to our local
schools, agencies and organization. I was also responsibly to train our new
office hires and volunteers as well as doing my part in presenting at our State
Mandated Domestic Violence training that the agency conduct 2 times a year.
09/2005 - 07/2007 Company Name － City , State Administrative Assistant My general office duties included fielding
and screening phone calls for administration and sales representatives.
I handled daily billing and invoicing for two
office locations one being out of state in Saint Louis MO. I was responsible for
all the accounts receivable and collections.
I assisted in coordinating LTL shipping and
prepared import documentation for customs, Acor imported their ball bearing parts
from China.
I prepared all daily reports, spreadsheets,
return goods authorizations and payable verification and verified potential client's
credit references and provided references for existing clients. 09/2000 - 06/2005 Company Name － City , State Administrative Assistant My responsibilities included conducting I-9
review, drug test, reference and criminal background checks on potential
employees in accordance with EEOC regulations and agency standards.
My daily duties included updating and
maintaining client and employee data on the agency's computerized system.
Performed clerical duties such as typing, faxing, and sending e-mails, as well
as, handling all of the agency's correspondence.
I addressed clients and
employees inquiries/concerns by assisting them or directing them to the
appropriate party in a timely manner.
I scheduled and conducted interviews with
clients and potential employees.
I performed follow-ups with clients during
employees first month of work and checked on them on a regularly basis.
Responsible for all accounts receivable and
accounts payable.
I also created and maintained the agency's
website. Education 1995 Citrus College General Education General Education 1992 Glendora High School West College Medical Assistant High School Diploma Domestic Violence 40hour training Languages Bilingual Fluent in Spanish Skills Microsoft Office: Word, Excel, Power Point, Outlook
* Programs: AIMsi, OMS Systems, UPS Worldship and ALICE, Apricot.
* Type 40 WPM, 10-key touch by Sign & Touch | ADVOCATE |
PROJECT ADMINISTRATOR ENGINEERING Summary A consistent team leader with great analytic and interpersonal skills; highly focused in achieving and maintaining excellent customer relationships to assist you in achieving your organizational goals. I have over 10 years progressive experience in Accounting, Property Accounting and Project Administration and have deliver consistent contributions to increased productivity, decreased cost and produced strong revenue gains through teambuilding, self-motivation and development. Highlights Flexible team player Analytical reasoning Financial statement analysis Compliance testing knowledge Strength in regulatory reporting Budget forecasting expertise Account reconciliation expert Adobe software proficiency Complex problem solving Strong organizational skills Expert in customer relations General ledger accounting Flexible team player Advanced computer proficiency (PC and Mac) Flexible team player Flexible team player Flexible team player Flexible team player Expert in customer relations Advanced computer proficiency (PC and Mac) Experience Project Administrator Engineering Jan 2007 to Jan 2009 Company Name － City , State Direct reporting responsibilities to the Executive Vice President Maintained general ledger, financial statements and other financial reports Analyzed and interpret monthly variances and trends between budgets and actual results in developing projections and forecast Prepared monthly billing base on contracts, project progress report and work-in-progress report Prepared and analyzed quarterly backlog report to forecast revenues and employees productivity Reconciled monthly bank statements and deposit daily cash receipts Used AIA Documents to prepare Prime and Sub-consultant Contracts Audited and approved Sub-contractors invoices for process and payment Assisted Controller with year end audit Monitored Job Cost report to ensure employees are charging to the correct projects Year End CAM Reconciliation for rental properties Prepared monthly invoices for Tenants in compliance to Lease Agreement Process bank deposit and updated accounts receivable. Project Administrator Jan 2000 to Jan 2007 Company Name － City , State Prepared monthly billings and revenue forecast Prepared financial reports and analyzed variances Prepared office earnings report and distribute to the Officers Prepared rate schedule to be use in contract proposals Prepared project status reports, monitoring costs and charges associate with each project, attend department meetings and advised project managers of project overruns. Reviewed Consultant invoices and code to the correct project numbers and general ledger accounts Prepared monthly cash flow projection Prepared Standard Forms 295 & 294 reports semiannually for the Government. Prepared tax reports quarterly or semiannually for several States. Assisted Controller with year end audits Coordinated with insurance company to provide insurance certificate to clients. Senior Staff accountant Jan 1998 to Jan 2000 Company Name － City , State Prepared and analyzed financial statements on a monthly basis Reconciled and process employees expense report to American Express charges Reviewed and analyzed General Ledger on a monthly basis Reconciled monthly bank reconciliation Daily cash reconciliation, process bank deposit and updated accounts receivable. Project Accountant Jul 2009 to Current Company Name － City , State Aligned all financial activity with the regulations of the GAAP. Provide weekly cash forecast for the Eastern Region. Ensure accurate and timely billing for both external and internal customers. Update project budgets for all projects assign to me. Calculate and recognize revenue in accordance with US GAP for all projects. Setup all aspects of new projects which includes budget, contract information and revenue recognition base on contract. Perform month-end close procedures pertaining to billing, accounts receivable baddebt provisions and contingencies, journal entries and reconciling. Monthly meeting with the Director of Operation in regards to project income statement. Education M.B.A , Business Administrator 2005 American Intercontinental University － City , State Business Administrator B.A , Accounting 1997 Florida International University － City , State Accounting Skills accounts receivable, AIA, bank reconciliation, billing, billings, budgets, daily cash receipts, cash flow, Consultant, Contracts, Controller, clients, financial, financial reports, financial statements, Forms, General Ledger, general ledger accounts, Government, insurance, meetings, excel, Microsoft office applications, office, PowerPoint, Pivot tables, presentations, Prime, progress, proposals, Express, reporting, spreadsheet, tax, Timberline | ENGINEERING |
SUBJECT MATTER EXPERT (INFORMATION TECHNOLOGY ASSISTANT) Qualifications SAP, HP ALM, Network Configuration, Database Management, Document Management, Troubleshooting / Resolution, System Development & Execution, End-user Training, End-user Training, Customer Service, Website Maintenance, Mac, AUTOCAD Relevant Experience Recognized as 1 of top 4 agents, promoted twice for excellent customer service Experience Subject Matter Expert (Information Technology Assistant) September 2013 to Current Company Name － City , State Responsibilities: -SAP Data Validation and Population for Real Estate, Fixed Asset and Plant Maintenance Modules -Assist, Support and coordinate with Missions to create Database/ SAP IDs for testing / enrichment of loaded data. -Validate data extracted from legacy databases. -Communicate with missions to confirm/ clarify submitted data. -Assist in extraction and validation of mission data -Create automated data validation spreadsheets/templates -Prepare data for upload into Umoja performing required calculations and adjustments. -Run LSMW's, in order to upload Entities data into SAP, during Conversion process. -Validate data loaded into Umoja. -Run Reports and Edit Mission Data in SAP. -Create manuals, guidlines, instructions and cheat sheets for data conversion and testing processes -Develop Excel spreadsheets to calculate and show the statistics of reoccurring problems. -Prepare test scenarios in HP/ALM and populate the input data accordingly. -Coordinate with other functional teams for the preparation of scenarios, input data and execution of test scripts. -Organise testing sessions with extended-team testers. -Execute test scenarios as part of the Umoja team and guide the extended-team testers in the execution. -Identify and raise defects, and coordinate with responsible teams -Re-test failed scripts after defect resolution. -Creation of Training Materials for Data Validation and Testing in SAP -SAP Test script authoring, execution and defect resolution for Product Integration Testing and User Verification Testing -Supported Tier 3 Production Support Activities Accomplishments: -Created template and assisted in creation of reports to help automate formatting of data, for easier LSMW uploads, which reduced the time needed for preparation of data to 1 hour and eliminated transfer errors -Created automated Data Validation Spreadsheet, to decrease validation time by 40% and improve quality of the validation by enabling focus on substantive, rather than mechanical errors. - Successfully Completed data conversion and load activities for all Peacekeeping Missions in Umoja Foundation Cluster 1 and Cluster 2 deployment (approximately 30 entities). Each cycle consisted of 3 Mock Data Conversion/Loads, Dress Rehearsal and Production Load. - Successfully accomplished (until now) Umoja Cluster 3 Data Conversion Load Cycles (Mocks 1-3 and Dress Rehearsal) for UNON, UNEP, ESCAP, UN-Habitat, OCHA-Geneva, for Fixed Assets Equipment and Real Estate Items. Continuing involvement in Cluster 3 data conversion for production - Successfully supported or completed Product Integration Testing (PIT) and User Verification Testing (UVT) cycles for Umoja Cluster 3 Information Technology Assistant (OSAU) October 2010 to August 2013 Company Name － City , State Responsibilities: -Conduct walk-throughs on UN floors to verify Locations, Staff and Space configurations. -Assist Project Managers evaluate Vacancies, Overcapacities and Room Type changes. -Interact with Staff in the environment to inquire about any changes on the floor and to answer any questions. -Contact Staff and Department Focal Points to confirm any discrepancies. -Record and report any discrepancies in Staff Information and make any necessary changes in UN Staff Telephone Directory (Untel) and Voice/Data Messaging Service (VMS) Databases. -Record and report any discrepancies in Floor plans and make any necessary changes in Aperture -Clean, monitor and maintain Aperture data to assure accurate Floor plans. -Assist Property Management Inventory Control Unit with Occasional Inventories and Property Verifications. -Create reports in SQL and Microsoft Access for Project Managers to aide in space planning. -Assist AFPS in the cleaning and restructuring of UN Staff Telephone Directory Database (Untel) and processes. -Clean, monitor and maintain UN Staff Telephone Directory Database (Untel) and Voice/Data Messaging Service (VMS) Database to assure accurate Staff location and information. -Create new staff entries in UN Staff Telephone Directory Database (Untel) and Voice/Data Messaging Service (VMS). -Create and run queries in SQL and Microsoft Access to edit databases. -Upload and update Untel and Aperture databases. -Develop Excel spreadsheets to calculate and show the statistics of reoccurring problems. -Develop SOP's for my position to help in training efforts. -Develop, Create and Maintain Document Management database and online library using visual studios, for department website (vb script & ASP.net). -Beta Tester for CAFM. -Assist contractor in the development of CAFM space and asset management system. -Occasionally assist in computer hardware and software installation and troubleshooting. -Beta Tester for Umoja Pilot project. -PIT Tester for Umoja using HP ALM and SAP. -Data collector for Umoja Pilot Project using templates. Accomplishments: -Granted Administrative rights to Untel and VMS SQL Databases and Aperture Floor plans due to my expertise and responsibilities. -Improved efficiency of Inventory process by creating accurate location nomenclature in Untel, VMS and Aperture databases. -Increased the accuracy level of Staff Information and Floor plans improving space planning occupancy reports. - Performed Database/Website management tasks for a month until the vacant Supervisor post on P3 level was filled. -Managed, corrected and improved data, queries and processes resulting in reducing SQL Database issues/ errors by more that 50%. -Worked and liaised with software company contractors to assist colleages in fixing errors and improve fuctionality of CAFM system. Information Technology Assistant (PMICU) January 2008 to October 2011 Company Name － City , State Responsibilities: -Organize all PMICU Stockrooms. -Perform physical inventory counts of all PMICU Stockrooms. -Process Work Orders using MP-2 / iNeed (Work order software) -Print Barcodes for all Departments/Offices of UNHQ. -Issue andReceive Furniture from PMICU Stockrooms. -Help Staff members find the Furniture that better suites there needs. -Coordinate/Arrange furniture relocation to offsite locations. -Supervise 1 to 10 movers during the liquidation of assets for Secretariat and Conference building vacate exercise. -Assist with Furniture Disposals and update Procure Plus records accordingly. -Coordinate all IT Disposals with OICT and movers and update Procure Plus records accordingly. -Administer IT disposal service contract. -Property Records Custodian (for FMS) -Manage Furniture using Procure Plus to Build, Relocate, Transfer and Remove records. -Upload Movers scanners to Procure Plus database. -Develop SOPs for each position in PMICU. -Obtain quotes and submit for requisitions -Enter delivered furniture into Procure Plus. -Recommend purchases to maintain stockroom counts. Accomplishments: -Granted Administrative rights to Procure Plus SQL Database, due to my expertise and responsibilities. -Assigned to be Property Records Custodian for FMS. -Developed Standard Operating Procedures for unit, including "Furniture Disposal Process" , "Furniture Issuance Procedure", "Processing PO Orders Procedure", etc. -Developed classification system for furniture used in Unit Operations, warehouse and physical inventories based on UNCCS item codes. -Organized multiple new offsite stockrooms (45,000 sq ft). -Performed periodic stockroom counts for over 5,000 assets. -Organized relocation of approximately 10,000 assets between various stockrooms during vacate excercise of Secretariat building. -Handle deliveries of furniture averaging $200,000. -Performed Location Verification exercise for entire UNHQ Campus during the 2008 Physical Inventory. -Over 10,000 items identified, scanned and updated into Procure Plus thereby affecting $2.4M in official UNHQ inventory. -Assisted in the removal of all the furniture and all abandoned property during the liquidation of the Secretariat and Conference buildings(apprx. 630,000sqft). -Relocated, Consolidated and Organized Wood furniture into appropriated stockrooms to cut down physical inventory count by more than 50% Information Technology Assistant (BCSS) September 2007 to December 2007 Company Name － City , State Responsibilities: -Managed a variety of expendable and non-expendable audio-visual supplies. -Arranged the contents of the stockroom and receiving areas in a manner that maintains a safe and efficient working environment. -Participated in periodic physical inventories of UN equipment to ensure accuracy of serial and barcode numbers. -Surveyed broken audio-visual equipment for disposal. -Performed asset management through Procure Plus -Cleaned up data fields in Procure Plus -Enter data on all incoming and outgoing expendable and non-expendable stock items. Accomplishments: -Granted Administrative rights to Procure Plus, due to my expertise and responsibilities. -Surveyed and Assessed all broken audio-visual equipment for disposal. -Reduced disposal survey times, by 30%, by simplifying or streamlining process/procedures. -Assisted in editing IT equipment information in Procure Plus. Technical Support Representative July 2005 to September 2007 Company Name － City , State Responsibilities: -Managed Inventory of assigned IT products in assigned work car. -Assisted in yearly storewide physical inventory -Performed Customer Service. -Performed Client/Technician Phone Support. -Configured and Secured Wireless Networks. -Diagnosed computer Hardware and Software issues -Troubleshoooting and Resolving computer problems including: Hardware, Software, virus, network, video, etc. -Evaluated needs of clients and sold them necessary computer software solutions. Accomplishments: -Recognized as 1 of top 4 agents, promoted twice for excellent customer service. -Increased customer loyalty by 25% -Assisted in customer conflict resolution to help reduce customer product/service returns. -Worked efficiently and effectively to cut appointment wait time from weeks to 3-5 days. QA compliance September 2002 to July 2005 Company Name － City , State Responsibilities: - Tracked and managed resources, using Great Plains and MS Excel. - Assisted in yearly warehouse inventory. - Organized warehouse stockroom. - Ordered supplies from vendors. - Processed outgoing order shipments. - Processed Customer Credit Card Payments. - Processed orders over the phone. - Performed Quality Control. - Ensured orders went out correctly and on time - Facilitated employee training. Accomplishments: - Promoted within 3 months of starting. - Put in charge of 3 persons - Improved work order processing system - Improved speed and efficiency of work order processing by 40%, by simplifying the process, and by more efficient work coordination - Created shipping supplies order sheet, ensuring more accurate and faster tracking of supplies - Increased profits by increasing productivity - through above improvements, and by own commitment and motivation Education Certification : Network Security , 2005 The Chubb Institute － City , State , US Certification in Network Security The Chubb Institute - Westbury, NY 2003 to 2005 Bachelor of Science : Computer Science & Business Oneonta State University － City , State , US Bachelor of Science in Computer Science & Business Oneonta State University - Oneonta, NY Affiliations Foundation Cluster 1 and Cluster 2 deployment (approximately 30 entities). Each cycle consisted of 3 Mock Certifications Certification in Network Security Skills Inventory, Database, Excel, Training, Stockroom, Sql, Databases, Sap, Statistics, Operations, Sops, Asset Management, Access, Asp, Asp.net, Cafm, Document Management, Inventory Control, Microsoft Access, Ms Access, Ms Asp, P3, Property Management, Restructuring, Space Planning, Telephone, Vms, Voice, Credit, Credit Card, Great Plains, Ms Excel, Order Processing, Packing, Payments, Qa, Quality Control, Shipping, Warehouse Inventory, Clients, Customer Service, Receptionist, Retail Sales, Solutions, Technical Support, Wireless, Wireless Networks, Network Security, Security, Adjustments, Clarify, Data Conversion, Data Validation, Deployment, Fixed Asset, Fixed Assets, Ids, Integration, Integration Testing, Integrator, Maintenance, Plant Maintenance, Real Estate, Subject Matter Expert, Testing, Autocad, Database Management, Mac, System Development | INFORMATION-TECHNOLOGY |
CLIENT ADVOCATE / ESCALATION SPECIALIST Summary Experienced with over 10 years in high-level executive support roles. Organized, professional, and committed to delivering high quality results with little supervision. Jack of all trades and wearer of many hats. Highlights Results-oriented Self-directed Strong problem solver Dedicated team player Strong interpersonal skills Microsoft Office proficiency Experience Client Advocate / Escalation Specialist Nov 2015 to May 2016 Company Name - City , State Takeover of escalated calls from customer service Coached customer service representatives to improve skills Business Manager, HR Coordinator, Training Coordinator, Receptionist Jun 2008 to Oct 2015 Company Name - City , State Managed administrative, accounting, financial, and purchasing functions for the office and the individuals supported Assisted with recruiting and orientating new employees Performed bi-weekly payroll, reconciled payroll, created payroll reports used for budgeting and to adjust staffing Managed and audited employee personnel and training files Maintained employee training database and ensured employees were current in training Purchased office and janitorial supplies Acted as receptionist and managed a multi-line telephone system Records Management / Document Management System Implementer Jan 2007 to Nov 2007 Company Name - City , State Assisted in building a DMS library that fit the global model for the site Assisted with department and site-wide document audits Telerecruiter Feb 2005 to Jun 2005 Company Name - City , State Contacted blood donors, scheduled future appointments, and updated contact information. Trained new telerecruiters. Student Administrative Assistant Vice Chancellor Sep 2001 to Sep 2004 Company Name - City , State Independently created database and audited university resident alien files in university's HR department during free time, which saved the university a minimum of $200,000 in potential fines Managed the university's utilities, legal bills, and contract database Created and maintained database for university's Business Travel Account Education Bachelor of Arts , Political Science Pre-Law 2017 University of New Orleans - City , State Classes are online and will not interfere with work. Certificate , Paralegal 2016 East Tennessee University - City , State Skills Strong clerical, management, and administrative skills Microsoft Office Customer service | ADVOCATE |
Highlights Prog. Languages: C (5+ yrs), Python (3+ yrs), Java (3+ yrs), MATLAB (Simulink) (5+ yrs), R (2 yrs), Processing (2yrs), SQL(4+ yrs), PLC(2 yrs) Doc. Editing: Word/PPT/Excel, Pages/Numbers/Keynote, LATEX Mechanical Design: AutoCAD (6 yrs), Solidworks (5+ yrs) Mechanical Skills: MakerBot 3D print, Laser cut, Mill, Drill, Lathe Machine. Statistics Softwares: STATA, SPSS Database Softwares: SQL Server (4 yrs), Navicat (2 yrs) Operating Systems: Windows 7/10, OS X Experience Company Name June 2016 to Current R&D Product Development Engineer City Design and build a tail-sitter VTOL(vertical take off and landing) UAV(unmanned aerial vehicle) which. takes off and lands vertically and travels horizontally. Main duties include but not limit to aerodynamics. modeling, UAV control system design, mechanical manufacturing, simulation and tuning/experiments. Company Name May 2015 to February 2016 Research assistant City Research assistant for Wharton School environment economics projects on Europe Emission Trading. System (EU ETC). Main duties include large scale data collecting, cleaning, merging, database. construction and data analysis, etc. Completed with skills ranging from Java, python, Navicat SQLite. database software) and STATA (data analyzing software). Company Name August 2013 to September 2013 Mechanical Technician City Check, report on reducer components, automobile chassis producing, processing and assembly line. Trained in mechanical manufacturing fundamentals in industrial production of automobiles. Mechatronics & Robotics: Experienced in designing and building Mechatronic systems and Robots, including self-balanced vehicle and autonomous hockey-playing robots (more info: www.robockey.com), etc. Familiar with embedded system, especially Arduino micro-controller. Highly efficient in C and assembly language programming on autonomous systems. Solid knowledge and practices in Robotics and Kinematics. Participate in projects on planning robot trajectory of PUMA 260 robot arm long-exposure light painting and Haptic Rendering and Motion Control with the Phantom Robot. Mechanical Engineering Experienced in mechanical CAD softwares(6 yrs). Undergraduate thesis focuses on "Mechanical Design of a Flexible-Assembly-System(FAS) for tubes" which is fully designed and analyzed in AutoCAD and Solidworks. UAV & Quadrotor: Solid knowledge on quadrotor dynamics, motion planning, graph search, trajectory planning. Hands-on projects on Dynamic Modeling, Control and Simulation of an Autonomous Quadrotor, including simulation, 3D Path Planning against obstacles using Dijkstra and A* algorithms, Trajectory Generation and Control and Lab Experiments with KMel. Plenty amount of practices on implement Kalman Filter, Extended Kalman Filter on real system with uncertainty. Computer Vision: Study on camera model, projective geometry, optical flow and RANSAC (Random Sample Consensus) in scene analysis and automated cartography. Projects on vision based robot pose (position, row/pitch/yaw angles) estimation; velocity estimation based on optical flow; implementing Error State Kalman Filter to eliminate real system noise. Control System Study on Feedback Control systems including Laplace transformation, transform function, block diagram, PID control, Bode Plot, Root Locus, Frequency Response and Stability Robustness. Research on Ping-Pong ball position control by PIXY camera and smart transporting project of avoiding multi-vehicles crash involving study on "string stability". Machine Learning Experienced in Supervised Learning (Regression, Decision Tree, Neural Networks, KNN, SVM, Naïve Bayes Classifiers), Unsupervised Learning (Clustering, PCA, Matrix Factorization), etc. Trained a learning model combining Logistic Regression (LASSO), Linear SVM, intersection kernel SVM and Adaboost to predict tweeter users' gender by their tweets, profiles and graphic information. Programming Efficient on Python and Java with a variety of hand-on projects involving exercises of data structure, algorithms, GUI. Good programming habits including unit test, test driven development (TDD). 5+ years of expertise in C language and Matlab with projects about simulations, analysis and tool- making in mathematic, mechanical and electrical areas. Education University of Pennsylvania, School of Eng. and Applied Science Aug, 2014 Master of Science : Mech. Eng. & Applied Mechanics Jun City , State Mech. Eng. & Applied Mechanics Jun Harbin Institute of Technology (HIT) 2010 Bachelor of Science : Mechanical Design and Automation Sep Aug City , China Mechanical Design and Automation SepAug Languages English, Chinese Additional Information COMPETITIONS & AWARDS:
Honor Mention Prize (30%), MCM: The Mathematical Contest in Modeling 2011
Regional Second Prize, China Undergraduate Mathematical Contest in Modeling 2012
4th Place, Robockey, Hockey-playing Robot competition at Upenn 2015 Skills 3D, assembly language, AutoCAD, automobiles, C, C language, CAD, Chinese, Clustering, com, controller, data analysis, Database, database software, designing, economics, Editing, embedded system, English, Experiments, GUI, graphic, Java, Laser, Lathe, Machine Learning, MATLAB, Mechanical, Mechanical
Design, Mechanical Design, Mechanical Engineering, Excel, Windows 7, Word, Mill, Modeling, Networks, Neural, Operating Systems, OS, painting, camera, PLC, predict, producing, Programming, Python, Rendering, Research, Robotics, Simulation, Solidworks, SPSS, SQL, SQL Server, STATA, Statistics, system design, Trading
System, vision | AUTOMOBILE |
SALES Summary When thinking of the timeline of my career, numerous bullet points come to mind. Whether it be a skill or achievement that I can bring to the table, there is one common denominator that all of these personal traits fall under: Teamwork. Regardless of what job I may have had in the past, whether it be music education, recruiting, or sales, understanding that I am existing within/leading a team allows me to clearly understand the task at hand. Communication is the number one element to a successful team. A prolonged lack of communication can manifest itself into a negative environment, and it has been my number one priority to make sure everyone involved is on the same page. Highlights 6+ years of B2B sales experience. MS Office proficiency Team building expert Proven sales track record Detail-oriented Sales management Sales Purchasing Quotations Accounts receivable Customer service CAD experience Accomplishments Handled the highest volume account for current employer Developed profitable sales strategy with new product for longtime customer Project Management Supervised project production efforts to ensure projects were completed to company standards, on time and within budget constraints. Experience Sales 01/2007 to 02/2016 Company Name City , State Initially hired as warehouse manager. Oversaw receiving inventory into stock, maintaining stock, as well as pulling and shipping orders as needed. Primarily used UPS Worldship for ground and LTL packages/pallets. Promoted to inside sales position in 2010 In charge of DAR's largest contracted customer. Main responsibilities involve processing large stock orders which pulled inventory from three different locations as well as drop ship orders. Responsible for replenishing stock as needed. Large customer service portion involved with this account. Fielded technical and specification questions through conference calls between our company's customer as well as the end user customer. Coordinated inspections for return items that were either defective, incorrectly supplied or did not meet the customer's needs. Purchasing, sales, customer service as well as quotations all fall under the job description of an inside sales representative at DAR since it is a small family owned business. Strictly defined roles are not a part of this job. Various situations required different people to take on various responsibilities which is where communication between all stages of an order is pivotal to success. The quotation process would be the most technical aspect of my time at D.A.R. Calculating yields on material needed, required amount of labor (what type of labor) as well as the appropriate mark-up for any given product required constant communication between myself and the employees working the fabrication shop. My greatest feeling of satisfaction came from quoting something never done by the company before and having that turn into an actual order. Acquired new business for a longtime customer through competitive quotes and quick lead times for orders. A close attention to inventory management resulted in quick lead times by making sure stock was available for custom items that customer started to purchase. Every aspect of training for the inside sales position at D.A.R. was on the job. This gives me great confidence to branch out into other industries if so given the chance. Music Teacher/Camp Counselor 01/2003 to 01/2007 Company Name City , State Began as music school receptionist. Duties included informing and educating people of the school's various musical programs along with scheduling lessons and classes. Later began to work as a counselor for their Rock Band Camp, where I was responsible for children ages 7-18. The goal throughout each week was to prepare a diverse set of songs for campers to perform during the camp's end of week concert. I also taught private drum set lessons to several students during this time. Drumset Teacher 01/2007 to 01/2008 Company Name City , State Students under my instruction saw progress throughout their lesson routine. Areas of.instruction included jazz, rock, Latin, and classical percussion. Staffing Coordinator 01/2004 to 01/2006 Company Name City , State Conducted interviews and administered drug tests for new applicants. Matched the skills of on staff workers with the appropriate job that clients needed. Marketing/advertising through mass mailings and faxes. Executed payroll duties at the end of pay period. Education BA : Business Communications 2012 Chestnut Hill College City , State GPA: GPA: 3.40 Business Communications GPA: 3.40 Degree obtained through night course schedule as to allow me to continue working full time. Extracurricular activities during this time centered around playing drums for Main Line Affair, a local area wedding band which made a point to perform for charitable organizations e.g. Angels Flight East, Light the Night and St Baldrick's. Select One : Audio/Video Recording Bloomsburg University of PA City , State , USA Audio/Video Recording Skills advertising, competitive, counselor, clients, customer service, faxes, inside sales, instruction, inventory management, inventory, marketing, payroll, purchasing, quick, receiving, receptionist, sales, scheduling, shipping, specification. | SALES |
Professional Summary Detail-oriented, enthusiastic educator with over 12 years experience in Higher Education, skilled in designing curriculum for various faculty members with an aim of integrating technology in meaningful ways. Seeking a position as an Instructional Design professional where I can organize, plan, and implement effective educational practices. Exceptional ability to manage multiple projects in a deadline-driven, dynamic environment; Enthusiastic about new ideas and experiences. Experience Special Instructor of Composition Administration June 2008 to Current Company Name － City , State Design first-year Composition curriculum, which assists at least 25 faculty instructors of Composition each semester. Using the Learning Management System Canvas, created a common College Composition course shell template. This involved collaboration with IT in order to design and deliver the most effective course. This is available to any user of Canvas for immediate use. Currently it is being used by 25 faculty members. Modified all documents within the common College Composition curriculum to be accessible and meet ADA regulations. Train, supervise, and mentor new instructors of College Composition, providing them with curriculum which they are to deliver. Implement professional development opportunities and workshops, many of which focus upon effective use of technology within the classroom, including using various Learning Management systems in helpful ways. Serve as a liaison between the English Department and the Center for Advising and Student Achievement as well as the Division of Student Affairs to implement an early intervention and retention program called Early Performance. This entails recruiting participants and creating documents to train faculty how to participate. Plan, implement, monitor, and assess various courses which are consistent with Colorado State University objectives. Design and test instructional methods that utilize technology in the classroom in meaningful ways. Collaborate with a team of Composition faculty to write and organize anthologies to be used in Composition classrooms across the campus (some of which are used across the nation). Supervise, manage, and train new Composition instructors, including planning, organizing, and facilitating a week-long Orientation once a year. Assess and ensure that instructors meet the objectives and goals of their courses. English Instructor January 2007 to May 2008 Company Name － City , State Planned, implemented, and assessed various Composition courses, maintaining University objectives and goals. Planned and facilitated First Year Experience recitations, helping Freshmen understand the culture of UNC and how to be successful in a University environment. Designed and presented a variety of professional development opportunities, including workshops about matching teaching strategies to various learning styles. Improved student writing skills as a tutor in the University Writing Lab. Graduate Teaching Assistant January 2005 to December 2006 Company Name － City , State Taught College Research, four sections Taught Freshmen Composition, four sections Taught 20th Century British Literature (English 356) with Dr. Sharon Wilson, one section Designed, implemented, and assessed lessons and assignments for composition and literature classes Collaborated with other instructors about curriculum needs and best practices. Language Arts Teacher August 2002 to July 2004 Company Name － City , State Taught English 9, English 10, Creative Writing, Argumentation and Debate, Mythology and Science Fiction. Designed, implemented, and assessed lessons focused on a variety of writing assignments including personal narrative, literary analysis, poetry, short stories, creative writing, business letters, persuasion, argumentation, and research essays using MLA documentation. Provided assistance throughout the drafting process for the development of writing samples. Maintained strong connections with parents, colleagues, and administration relating to the progress and success of student performance as well as various programs. Sponsored the Forensics Speech and Debate Team throughout the 2003-2004 school year including practices and tournaments. Led several successful individuals to triumph in various categories. Critiqued individual performances and judged at numerous tournaments. Directed a successful winter drama production of "A Christmas Carol" resulting in additional funds for the Drama program. Education Master of Arts : English , DECEMBER 2006 University of Northern Colorado － City , State GPA: Recipient of Dean's Citation of Excellence Award
Nominated for Dean's Outstanding Thesis Award English Recipient of Dean's Citation of Excellence Award
Nominated for Dean's Outstanding Thesis Award Bachelor of Arts : English Education , DECEMBER 2001 Colorado State University － City , State GPA: Cum Laude English Education Cum Laude CURRENT
Certificate for Teaching with Technology and Distance Learning:
Colorado State University Online Plus City , State Accomplishments st edition (2009). Professional Development Facilitation Plan and facilitate bi-monthly workshops for continuing Graduate Teaching Assistant instructors; Plan and facilitate bi-monthly workshops for first-year Graduate Teaching Assistant instructors; Established and maintain relationship with visiting professors from Vietnam's Foreign Trade University, offering instruction about Composition curriculum and navigation of the LMS (Writing Studio). Develop materials for dissemination among the Composition Faculty for Student Affairs/CASA's Early Performance program. Publications Formal Presentations PASS in Oct 2015: "Pathways to Academic Student Success" EP in 2015: Early Performance and Student Retention: 7 The Role of Composition Instructors" CCCCs in 2014: "Student Perceptions of Power Behind the Podium" PDI in 2013: "How Can Instructors Use Questions to Promote Critical Thinking: Now That's a Good Question" PDI in 2011: "Designing Effective Writing Assignments" MLA in 2006: "Iron Eggs and Iron Ages: Reading Space" SMLA in 2006: "Goddess in the House" Five Cs in 2006: "Research Notebooks" Five Cs in 2005: "Kinesthetic Sentences" Publications In conjunction with CSU Composition Program: Ethics in Higher Education (2013) Internet and Social Media? (2011) Rhetoric of Green 2nd edition (2010) Rhetoric of Green 1 Skills ADA, Canvas, Creative Writing, creative
writing, Critical thinking, documentation, drafting, English 9, English, essays, Fiction, focus, funds, instruction, instructional design, letters, mentor, organizing, persuasion, poetry, progress, recruiting, Research, shell, short stories, Speech, Teaching, time management, workshops, writing skills, Composition | ARTS |
ENGINEERING PROJECT MANAGER Experience Engineering Project Manager , 05/2015 to 07/2017 Company Name – City , State Managed various engineering projects from start to finish while cultivating the client relationship and overall sales processes both internally and externally. Tracked and reported key performance indicators while keeping present with market trends. Created data automation processes for managing projects. Processed proposals for new and existing customers with intentional sales tactics. Increased department sales revenue by 65%; achieved financial objectives by preparing annual department budgets and scheduling expenditures via Microsoft AX/AX7. Sr. Project Manager , 07/2017 to 03/2017 Company Name – City , State Managed high volume projects from training to installation of door hardware locks and automation locking systems for various hotel chains; 60 projects on average with use of agile methology discipline and use of Microsoft AX 365. Handled rotating schedules while delivering projects on time and on budget for the department. Developed processes that help streamline project milestones; created action plans based on client needs. Communicated real time project status and changes to clients/upper leadership as needed in accordance with project guidelines and clarity reporting open workbench software. Leader of special projects from Marriott, Hyatt and Hilton that require more detailed focus; Investigated, analyzes and recommended solutions for client implementation issues. Sr. Traffic Coordinator Ad Manager , 02/2010 to 05/2015 Company Name – City , State Responsible for scheduling and ensuring commercial advertisements air on cable networks per client's contract. Worked with clients and agencies to ensure ad copy and instructions are received and correct copy is ran; Inputs the titles of client advertisements into database and enters the instructions for ad airing. Maximized billing opportunities by evaluating sold and scheduled inventory and adjusting commercial placement as needed. Developed technical and systematic procedures to assist in the servicing of clients in addition to identifying problems and recommended solutions as needed. Reviewed various documents for accuracy, and works with sales to resolve issues with changes or missing information against the initial advertising contract per client; Average client load 25. Work History Sr. Project Manager , 07/2017 to 03/2017 Company Name – City , State Managed high volume projects from training to installation of door hardware locks and automation locking systems for various hotel chains; 60 projects on average with use of agile methology discipline and use of Microsoft AX 365. Handled rotating schedules while delivering projects on time and on budget for the department. Developed processes that help streamline project milestones; created action plans based on client needs. Communicated real time project status and changes to clients/upper leadership as needed in accordance with project guidelines and clarity reporting open workbench software. Leader of special projects from Marriott, Hyatt and Hilton that require more detailed focus; Investigated, analyzes and recommended solutions for client implementation issues. Engineering Project Manager , 05/2015 to 07/2017 Company Name – City , State Managed various engineering projects from start to finish while cultivating the client relationship and overall sales processes both internally and externally. Tracked and reported key performance indicators while keeping present with market trends. Created data automation processes for managing projects. Processed proposals for new and existing customers with intentional sales tactics. Increased department sales revenue by 65%; achieved financial objectives by preparing annual department budgets and scheduling expenditures via Microsoft AX/AX7. Sr. Traffic Coordinator Ad Manager , 02/2010 to 05/2015 Company Name – City , State Responsible for scheduling and ensuring commercial advertisements air on cable networks per client's contract. Worked with clients and agencies to ensure ad copy and instructions are received and correct copy is ran; Inputs the titles of client advertisements into database and enters the instructions for ad airing. Maximized billing opportunities by evaluating sold and scheduled inventory and adjusting commercial placement as needed. Developed technical and systematic procedures to assist in the servicing of clients in addition to identifying problems and recommended solutions as needed. Reviewed various documents for accuracy, and works with sales to resolve issues with changes or missing information against the initial advertising contract per client; Average client load 25. Education Bachelor of Arts : Communication , 05/2015 Oakland University Summary Experienced with multiple years of client relations, leadership, team building, strong analytical skills, managerial and project management knowledge. I seek to join a dynamic firm where my attention to detail and creative professional services can be valuable. Highlights Microsoft Office Suite, Dynamic AX, Access, Excel, PowerPoint and Word. Microsoft Teams. Experienced with Oracle, PeopleSoft, Sales Force, SAP, Jira, SharePoint and Gantt Chart Scheduler. Possess strong written and verbal communication skills. Possess strong knowledge of project management lifecycle. Streamline, Real time Ad, Reporting Advertisements, Sales Advertising, SAP Ad copy, Scheduling Agile, Verbal communication skills Automation, Workbench Billing, Written Budgets Budget Cable Hardware Client Clients Database Engineering projects Financial Focus Inventory Leadership Managing Market trends Access Excel Microsoft Office Suite PowerPoint SharePoint Word Works Networks Oracle PeopleSoft Processes Project management Proposals Skills Microsoft Office Suite, Dynamic AX, Access, Excel, PowerPoint and Word. Microsoft Teams. Experienced with Oracle, PeopleSoft, Sales Force, SAP, Jira, SharePoint and Gantt Chart Scheduler. Possess strong written and verbal communication skills. Possess strong knowledge of project management lifecycle. Streamline, ad, advertisements, advertising, ad copy, agile, automation, billing, budgets, budget, cable, hardware, client, clients, database, engineering projects, financial, focus, inventory, leadership, managing, market trends, Access, Excel, Microsoft Office Suite, PowerPoint, SharePoint, Word, works, networks, Oracle, PeopleSoft, processes, project management, proposals, real time, reporting, Sales, SAP, scheduling, verbal communication skills, workbench, written | ENGINEERING |
CORPORATE PROCESS/SYSTEMS ENGINEERING MANAGER Executive Summary High-energy Engineering Manager driven to cut company costs and boost company revenue through innovative management techniques. Organized and diligent, with excellent written, oral and interpersonal communication skills. Results-focused management professional offering 30 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success. Core Qualifications Lean Manufacturing and Management Six Sigma tools and methodologies like RCM, FMEA, DMAIC, and PFD. Restructuring and Reducing Manpower while Improving Efficiency. Six Sigma Certified Advanced experience with the following Software: Microsoft Office 2003-2011, Microsoft Visio, 2008-2010, Business Objects, SAP, Apple Lion, Pages, Keynote, Numbers, Microsoft Access 2010, Visual Studio 2008-2010, Microsoft Project, Netbeans, TextPad, SQL Server 2008, PowerSteering, Tango. Computer Language Experience - HTML, Css, Java, Java Script, C++, VB.NET, ASP.NET In BSIT degree program, completed C++ classes, Java 1, Java 2, Web Design 1, Web Design 2, Algorithms, Software Engineering Courses. These classes included creating and building websites, building a C++ Mortgage Calculator, completing a Java GUI and non- GUI mortgage calculator with and without an amortization table. We were required to utilize and become very comfortable with Netbeans and TextPad software. Microsoft Project software used to document engineering continuous improvement savings projects until switching to PowerSteering software. PowerSteering Software Super User-PowerSteering used to track CI Savings, manage reporting and build Dashboards for upper management. Operations management Change management Inventory control Policy/program development Supervision and training Sound judgment Computer-savvy Calm under pressure Complex problem solving Motivational Continuous Improvement Out of the box thinking Analytical and logical Strong Leadership skills Professional Experience Corporate Process/Systems Engineering Manager July 2013 to January 2016 Company Name － City , State Build engineering processes and be the super user for key software utilized by Engineering Services. Function as the key technical resource for plant engineering and maintenance personnel by providing significant engineering and maintenance experience and knowledge, while proactively and creatively seeking out, identifying, implementing and documenting cost savings and sustaining favorable customer relations. Experienced in supply chain, six sigma and lean manufacturing. As an industry leader I manage all reliability engineers in the Corporate Engineering Services throughout the US and Mexico. Primary Responsibilities: Perform field skill assessments for engineering services. Vet performance and bonus recommendations. Develop, build and rollout engineering CI process standardization. Maintain key system software and provide super user support. Provide software training and support to new and existing engineers. Act as technical liaison for plant operations, maintenance and vendors by providing assistance in identifying opportunities to improve equipment performance and reliability while providing total project management and acting as a liaison between the plant maintenance or engineering staff and outside vendors. Contribute to the development of projects to maintain infrastructure and improve reliability strategies. Interact with customer maintenance staff and other material users to identify and develop effective cost saving measures. Identify and document cost savings and facilitate presentation and approval by the client. Assist with preventive maintenance programs and identify and optimize spare parts required to support those activities. Identify, manage, and develop suppliers that will be used at the plant including develops outside suppliers for purchasing, repair, and re-engineering of OEM spare parts in accordance with corporate and site quality policies, directions, and goals as defined. Identifies and develops effective documentation to measure and analyze inventory levels, lists of materials, purchased parts, equipment and miscellaneous items required to support manufacturing process and production. Works directly with customer concerning technical issues and ensuring customer relations are maintained and objectives are established and accomplished. SDI Site Operations Manager September 2012 to July 2013 Company Name － City , State To effectively and efficiently manage client locations for SDI by meeting defined performance goals. Responsible for managing aspects which include Purchasing, Inventory Control, Human Resource Management, IT, Productivity and Facilities Management. Goals include: store profitability, customer service levels, inventory turns and accuracy, use of National Suppliers, annual customer/SDI savings, and safety. Primary Responsibilities: Effectively manage client locations for SDI by meeting defined performance goals for 2 locations. Responsible for providing supply chain management solutions with respect to maintenance, repairs, managing MRO supplies for industrial and institutional customers. Responsibilities include: Purchasing, Inventory control, HR Management, IT, Productivity Facilities Management, Continuous Improvement, Financial Reporting and Budget Management for multiple locations. Goals include: store profitability, customer service levels, Inventory turns and accuracy, use of National Suppliers, annual customer/SDI savings, and safety at my designated sites. Operations Group Manager November 1981 to October 2011 Company Name － City , State Requirements and Competencies: Solid interpersonal skills and team orientation Comfortable in a Union and Non-Union work environment Strong analytical, technical and problem-solving skills Leadership skills, a comfort level with change, and the ability to lead change is essential and critical to this position Successful in a lean work environment Successful identifying and implementing best practices. Primary Responsibilities: Direct supervision of multiple high-speed bottle lines, can lines and draught line. Develop and monitor all critical control points to ensure consistency and quality of products Coordinate and schedule preventative maintenance work Coach employees, enforce safe working practices and maintain records Create a self-directed workforce Suggested reclaiming carbon-filtered water in our brewing process that reduced purchasing and water treatment charges of a 100,000 BBls of water per year, per plant. Analyzed and restructured the roles and responsibilities of the Draught department employees resulting in reducing manpower on all three shifts, a total of 25%. Education B.S : Mechanical Engineering , 2005 McFord University － City , State , US GPA: GPA: 3.6 Major i Mechanical Engineering GPA: 3.6 M.S : Electrical Engineering , 2010 McFord University － City , State , US GPA: GPA: 3.7 Electrical Engineering GPA: 3.7 B.S.I.T : Software Engineering , 2012 University Of Phoenix College － City , State , US GPA: GPA: 3.7 Bachelors of Science in Software Engineering GPA: 3.7 Affiliations Volunteered with the Red Cross.. Skills VB.NET, ASP.NET, Apple, Budget Management, Business Objects, C++, Calculator, Coach, interpersonal skills, Continuous Improvement, Css, client, customer relations, customer service, documentation, Facilities Management, Financial Reporting, GUI, HTML, Human Resource Management, HR, Inventory, inventory levels, Inventory Control, Java, Java 1, Java 2, Java Script, Leadership skills, Lean Manufacturing, managing, manufacturing process, materials, Microsoft Access, Microsoft Office, Microsoft Project, Microsoft Visio, Works, personnel, policies, problem-solving skills, processes, project management, Purchasing, quality, maintain records, re-engineering, repairs, reporting, safety, SAP, Six Sigma, Software Engineering, software training, SQL Server, supervision, supply chain, supply chain management, Tango, user support, Visual Studio, water treatment, Web Design 1, Web Design 2, websites. | ENGINEERING |
DIRECTOR OF PUBLIC RELATIONS & PARTNERSHIPS Executive Profile High-performing executive with extensive hospitality and luxury lifestyle experience. A strategic trendspotter who excels at developing dynamic partnerships and programs that serve as the impetus for multi-tiered marketing campaigns as well as top-tier media exposure. Skill Highlights Social Media & Influencer Strategy Project Management Brand Partnership Development CRM Content & SEO Marketing Budget Development & Management New Hotel Launch & Re-Launch/Brand Development Core Accomplishments Initiated and cultivated a strategic business partnership between The Benjamin Hotel in Manhattan with Cornell Professor & Co-Author of Sleep for Success Dr. Rebecca Robbins to provide hotel guests with a science-driven sleep program, resulting in more than 1.4 billion impressions in 2015. Conceptualized and launched The Surrey's first full lobby & rooftop exhibition "ArtSpeak" with partner ArtMuse, which served as a robust marketing campaign to capitalize on the primary brand pillar and strengthen awareness among an affluent target market. To further align with efforts, the hotel was named "Coolest Art Hotel" by Tatler Hong Kong and "World's Best Art Hotels" by Town & Country . Grew CRM subscriber list from 78K to 102K members in one month due to a strategic partnership with media partner Pure Wow , The New York City Ballet and Rebecca Taylor. Professional Experience Director of Public Relations & Partnerships 03/2015 to Current Company Name City , State Lead ideation and craft programming for Affinia Hotel Collection, The Benjamin and The Surrey with the purpose of creating experiences that truly benefit the end-user and support revenue goals. Oversee strategic partnerships and collaborations connecting like-minded brands to enhance target audience awareness, to refresh digital/PR content, and to increase email traffic and improve SEO. Lead media relations for hotels/spa to shift market share from competition and expand visibility among target audience yielding hits in The New York Times , Yahoo! , USA Today , British Airways , Air France Magazin e, and CNBC "Secret Lives of the Super Rich." Marketing Director 05/2013 to 02/2015 Company Name City , State Re-launched The Benjamin, a luxury boutique hotel, through a three-year, multiphase $10 million renovation and brand repositioning. Redesigned programming by developing key partnership with up-and-coming lifestyle partners such as BarkBox, a subscription-based pet company, SIN Workouts, a high-end fitness concierge service, and Dr. Robbins, co-author of Sleep for Success! Led digital content marketing and CRM initiatives for independent hotels yielding a 19% increase year-over-year in package and promotion revenue production and a 23% increase in web revenue for The Benjamin within the first year. Directed in-house and external creative teams, PR, and media buying agencies on creative development, messaging, production, campaign implementation, tracking, and analysis. Served as brand management ambassador ensuring properties were accurately represented across touch points and customer-facing disciplines from management and sales to catering and staff teams. Assistant Director/Marketing Manager 01/2010 to 04/2013 Company Name City , State Launched The National Bar & Dining Rooms by Food Network Iron Chef Geoffrey Zakarian, designated as one of "50 favorite New York restaurants" by The New York Times, which involved leading the RFP process, overseeing graphic design development, and co-directing key partnership events with Food Network , Saveur Magazine and Manhattan Magazine. Developed guest-centric hotel programming (e.g., Sleep Program, Winks Kidzzz Club, and Handel Group Management Coaching) that highlighted assets distinct from the competitive set and created brand awareness which resulted in noteworthy coverage in The New York Times , USA Today and Departures.com . Key member of the website and mobile site development team for MansfieldHotel.com, Affinia.com, and TheBenjamin.com, which included creative direction, layout, navigation and web content. Supported sales teams with branded collateral and presentations for sales events and conventions. Represented parent company at Annual NYU International Hospitality Industry Investment Conference and spoke on behalf of hotel brands at industry conferences on the topic of PR and influencer relations. Account Director 09/2008 to 11/2009 Company Name City , State Key client and press contact for the launches of Montage Beverly Hills, FIG Restaurant, and The Surrey collaborating with clients and press to craft compelling stories incorporating key messages and emerging trends covered in W Magazine , Travel + Leisure , Departures , Vogue.com , Vanity Fair.com and T Magazine: The New York Times . Developed media strategy for pitches, securing three new clients accounting for 65% of total revenue. Account Supervisor/SAE 01/2006 to 08/2008 Company Name City , State Created client campaigns and annual plans. Identified and cultivated potential marketing partners for promotional initiatives to improve brand awareness. Leveraged media relationships to produce top placements for clients, resulting in three Hospitality Sales & Marketing Association International Adrian Awards for 2007 and top-tier placements. Generated top billing account wins by drafting new business plans as core member of the creative team. Education Master of Journalism : PR/Integrated Communications Science and Library Technology August 2004 University of North Texas PR/Integrated Communications Science and Library Technology Bachelor of Arts : Psychology English August 2002 University of North Texas & Baylor University Psychology English Professional Affiliations Business Chicks USA Denihan Talent Development Program Luxury Society Member Marie Forleo B-School ? Technical Skills and Qualifications Public Relations Software: Gorkana, Meltwater Desktop Publishing Software: Photoshop, HTML, Squarespace, Mailchimp, Cendyn | PUBLIC-RELATIONS |
TEACHER Professional Summary To be enthusiastic, highly motivated and dedicated to instilling in children the passion to become life-long learners through obtaining the position of the Enrichment Specialist at Perry Hill School. Skills Microsoft Office, Microsoft Windows XP Professional (Word, Excel, PowerPoint, Publisher), Internet Browsers, Learning Google Chrome & Applications, Infinite Campus Work History August 2010 - Current Teacher | Company Name | City , State Executed lesson plans and evaluated the effectiveness through assessment and reflection Created visual supports, using technology to enhance and to differentiate instruction Use the Go Math, Eureka, & Engage NY, IXL & Khan Academy resources to provide math instruction Lead inquiry-based student investigations for the FOSS Science Program using Next Generation Standards Work with the Common Core & Next Generation Standards to provide structured instruction Provide Smarter Balanced NWEA Test Preparation for Mathematics & Science Create instructional materials and strategies consistent with student learning and behavioral needs Utilize the Positive Behavior Support (PBS) Program to provide positive reinforcement as a preventive measure for disruptive and/or inappropriate behavior Collaborate with grade partners to provide consistent instruction, and to develop and implement grade-level goals Update a teacher infinite campus with homework, grades and events to extend parental and student communication. August 2008 - June 2010 6th Grade Teacher | Company Name | City , State Provide a balanced literacy program to fifth graders based on Shelton's curriculum goal of the whole, small, whole Reader's Workshop Model, in order to increase student growth in reading stamina and comprehension skills Use various strategies and procedures for small group instruction to increase student growth in vocabulary, fluency, and comprehension Utilize Technology across multiple content areas Teach students strategies for previewing books and choose a book that is "just-right" Provide Writing Instruction through the Writer's Workshop model Utilize the Houghton Mifflin Anthology to model various meta-cognitive reading strategies Supplement the curriculum with various non-fiction texts Utilize Literacy Work Stations during small group instruction time, such as an Independent Daily Reading Station, Word Study Station, and a CMT Strand Work Station Provide small group instruction based on analysis of weak CMT strands, as well as skill needs in the subjects of Reading, Writing, and Math Administer and analyze the Developmental Reading Assessment (DRA 2) Provide application lessons to improve students' Degrees of Reading Power skills on the Connecticut Mastery Tests Used the Everyday Mathematics Curriculum to provide math instruction Lead inquiry-based student investigations for the FOSS Science Program Provide Connecticut Mastery Test Preparation for Reading, Writing, Mathematics, and Science Create instructional materials and strategies consistent with student learning and behavioral needs Utilize the Positive Behavior Support (PBS) Program to provide positive reinforcement as a preventive measure for disruptive and/or inappropriate behavior. September 2007 - June 2008 Special Education Tutor | Company Name | City , State Modify math curriculum and created worksheets for a sixth grade student in accordance with IEP objectives Create accommodated quizzes, tests, lesson and study guides for sixth grade Social Studies curriculum Provide small group instruction for core content subjects in K-6 general education classrooms Provide assistance to general education teacher using the Inclusion Model for instruction Assess Kindergarten students using Shelton Public Schools Assessment Administer the Brigance Inventory of Basic Skills to special education students Administer CMT's to special education students Provide accommodations during sixth grade Writer's Workshop for a group of six students Planned and implemented an introduction to the 6th grade Science Embedded Task utilizing the Scientific Method Create visual supports using technology to enhance and to differentiate instruction Observe and assist with Everyday Mathematics, Wilson Reading, Houghton Mifflin, Scott Foresman Social Studies lesson, CMT Prep, and Literature Circles. Education 2003 Diploma : Derby High School , City , State 2007 NCATE Endorsement, National Council for Accreditation of Teacher Education
Connecticut Collaboration (Elementary Regular Education/Special Education) (013, 165 certifications) : Southern Connecticut State University , City , State 2010 Collaborative Endorsement (Elementary Regular/Special Education) (013, 165) : Southern Connecticut State University , City , State NCATE Endorsement, National Council for Accreditation of Teacher Education
Remedial Reading and Remedial Language Arts, Grades K-12 (102 Certification) GPA: 3.85 Magna Cum Laude, Outstanding Special Education Senior Award May 2007 Bachelor of Arts : Psychology Psychology Passed Praxis II (Regular Education)
*Passed Praxis II (Special Education)
*Remedial Reading and Remedial Language Arts, Grades K-12 (102 Certification)
*Passed Reading Test : Skills Arts, Basic, book, content, Council, in K, Inspiration, instruction, Internet Browsers, Inventory, lesson plans, materials, Math, Mathematics, Excel, Microsoft Office, PowerPoint, Publisher, Microsoft Windows XP Professional, Word, Next, non-fiction, Speaking, Reading, Scientific, structured, Teacher, Writer Additional Information MEMBERSHIPS/HONORS: Academic Dean's List at Southern Connecticut State University - (Fall 2003, Fall 2004, Fall 2005, Spring 2006, Fall 2006) Psi-Chi psychology national honor society Golden Key national honor society Kappa Delta Pi national honor society Most Outstanding Special Education Senior | TEACHER |
AUDIO/VISUAL TECHNICIAN Summary
Proficient in the configuration and operation of DAWs and software such as Pro Tools, Logic Pro, Melodyne, Autotune, Traktor, Serato, Sibelius Capable of operating API Vision, AWS 900, AMEK 9098i, and SSL Duality consoles Advanced understanding of sound systems and their configurations I.E PA systems to Car Stereo Knowledge in recording and creating sounds effects as well as putting sound to picture Education 2014 Bachelor of Science : Recording Arts Full Sail University － City , State 2012 Associates of Science and Arts : Music Northwestern Michigan College － City , State Experience 04/2017 to Current Audio/Visual Technician Company Name － City , State Installation of high-end home audio and video solutions. Knowledge of audio/video signal flow and control systems for home networks. 06/2014 to 03/2017 Tow Truck Driver and Shop Hand Company Name － City , State Specialized in servicing brakes and fuel systems. Ordered accurate amounts of parts and supplies to maintain necessary inventory. Transported customers to and from the shop for the customer service program. Removed and replaced tires, shocks, struts and brakes. 10/2012 to 05/2014 Promoter and Event Coordinator Company Name － City , State
Promoter and Event Coordinator for night club venue showcasing electronic music
Resident DJ and stage hand 06/2010 to 08/2010 Internship Company Name － City , State Responsible for editing and mixing pre-recorded programming Understands proper broadcast etiquette and basic workflow of operating on-air programming Training Session Recording – Full Sail University Proficient in pre-production and setup for sessions Responsibilities included mic placement for drum kit, vocal setups, cue mixes, and signal routing Music Production and Arrangement – Full Sail University Exercised skills involving production of music and songwriting Skilled in proper remix techniques Show Production – Full Sail University Acquired basic understanding of show production systems such as stage set-up/strike, wiring speaker systems, and routing audio to/from console or stage Gained experience on Midas Vienna and Verona consoles, as well as the SC48 Venue console Understands proper safety procedures when working at events and with equipment FSEDM – School Electronic Music Production/DJ Club Established working relationships with local promoters and local club owners to provide outlets for our DJs to gain live experience Expanded skills in DJing | ARTS |
DIGITAL MARKETING MANAGER Summary 10 years of experience with both agency and client side experience. Strong written & presentation skills, creative & strategic thinking, and analytical skills with the ability to operate at both the strategic and tactical levels. Along with excellent time-management and project-management skills, relationship building, team management, market research and consistency in tune with latest market trends. Highlights Mac and PC; Microsoft Windows and Vista; Microsoft Office; Smartpath, Project Tracker, SharePoint, JIRA, Tempo, Google Analytics, SearchMart, Search Light, Kenshoo, SEOMoz, Google Adwords, AdRoll Experience Digital Marketing Manager 11/2012 to Current Company Name City , State Responsible for planning, optimizing, implementing and analyzing natural and paid search engine marketing activities; aligning top-to-bottom management of our pay-per-click (PPC) and search engine optimization (SEO) activities. Manage a team of 5 employees. Develop and maximize the sales funnel process from audience to acquisition to grow revenue. Drive sustainable revenue growth trajectory and ensures positive return on investment while keeping an eye on managing above and below the line performance goals Execute integrated marketing plans to build brand awareness and acquire new customers using digital marketing. Help drive overall Content Marketing strategy for Lead Gen Programs. Influence Social Media Marketing Strategies to help generate ROI through all channels. Measure, test and optimize acquisition campaigns to drive new revenue, ensure acceptable ROI, conversion and lifetime value metrics. Responsible for all budget management associated with SEM. Manages all relationships with external vendors. Provide digital marketing thought leadership to organization. Stay current on research and emerging trends - clearly communicating an impact of changes and new developments. Develop and facilitate training sessions to grow knowledge across SEO, PPC and Digital Marketing Develop best practice guides around SEM. Develop and implement process guidelines across Global Marketing Organization. Digital Marketing Manager 02/2012 to 11/2012 Company Name City , State Primary owner of strategic planning, development and execution of critical marketing programs including but not limited to SEO, PPC, Email, Content Marketing programs. Responsible for developing the overall email strategy that best meets the business needs; this includes email frequency, email address management, email subject lines and coordination of various tests as identified by the segmentation and media teams. Testing includes offers, customer segmentation, creative and messaging. Conduct research and analysis to prioritize all initiatives based on opportunity and business priority alignment. Increase traffic, revenue and business acquisition through paid and natural search. Owns all relationships with external vendors Lead internal cross-functional team and external vendor partners in completing project activities on-time and within budget. Oversees invoicing for all vendors Collaborate with key functional areas to evaluate performance and provide recommendations Manages 4 direct reports to facilitate timely completion of projects. Prepare and communicate both regular and ad hoc reporting on online marketing performance. Independently works with business stakeholders to identify KPIs, develop dashboard or scorecard reports and interprets metrics to deliver sounds, data driven recommendations. Provide opportunities for associates to take ownership of initiatives and coach to successful completion. Sr. Marketing Manager 06/2011 to 02/2012 Company Name City , State SEO Project Management Clients: Procter and Gamble (Crest, Crest Pro-Health, Crest Complete, Dawn and Cascade Create a detailed project plan and marketing strategy in alignment with brand and search campaign goals and objectives Ensure the successful execution of key plan deliverables in accordance with deadlines, scope, account hours and budget Work in conjunction with external agency partners to coordinate execution and timing of plan milestones Initiate and manage campaign tasks and deliverables in accordance with the project plan, deadlines, resource availability & scope Manage day-to-day operational aspects of accounts, as well as client/external agency interactions Collaborate with external partner agencies and stakeholders to ensure unified goals, plans and timing Document key performance metrics to monitor campaign Monitor campaign hours, resources and scope to ensure work is within budget Identify activities that may lie beyond the scope of the campaign and escalate to the appropriate internal stakeholders Develop plan and process documentation to monitor progress of the campaign Build strong, positive relationships with external agency contacts and internal team members Foster the exchange of ideas, takeaways and best practices throughout the project management team and agency Manage 4 project managers (on my brands) and Project Management department interns and evaluate performance quarterly. Sr. Marketing Manager 09/2010 to 06/2011 Company Name City , State e-Marketing and Creative Services Clients: Human Recourses, Recruiting and Trainingas well as own and manage WSM (Web Search Marketing Solely manage the Web Search Marketing (SEO) project - involving 18 separate product groups - encompassing over 3000 pages on the MathWorks website. Includes developing new plan, process and schedules to kick project off from scratch. Oversee all creative initiatives for Human Resources, Recruiting and Training. lead project for Career Page redesign) Manage email program - careers and newsletters. Successfully develop strategic strategies and project plans/schedules. Actively analyze competitive companies in order to improve understanding of customer needs and expectations. Prepare and lead weekly status meetings. Work with internal clients on yearly planning and budgeting. Sr. Program Manager 04/2010 to 09/2010 Company Name City , State National Association of Realtors, National Pen, Newsweek and HouseLogic.com Organizes, plans, and works cross-functionally with clients' marketing & technology teams as well as internal e-Dialog teams to deliver on clients' expectations, developing email strategies, detailed project specifications and providing end-to-end project management. Work to grow and develop the clients' overall email program through industry best practices, privacy and legal requirements, identifying efficiencies and improving relevancy Participate in development of strategy discussions, client presentations, marketing and tactical plans Provide weekly/monthly reports and insights on program performance by proactively monitoring email campaigns and competitive market information to make effective tactical recommendations and campaign adjustments Manage monthly client billing, overall budget and forecasting Member of the Process Task Force for Professional Services. Sr. Account Executive 06/2006 to 04/2010 Company Name City , State Staples own in-house agency Technology (Easy Tech), Copy & Print, Field Marketing (strategic markets/new markets/VIP events), All Digital initiative (Online-Interactive). Account Executive 11/2005 to 06/2006 Company Name City , State GE, Workscape, Life Line and Beth Israel Deaconess Medical Center. Branch Marketing Manager 05/2005 to 11/2005 Company Name City , State Education BS : Business Administration Marketing Psychology 5 2005 Framingham State College City , State Business Administration Marketing Psychology Creative Concepts/Advance Creative Concepts courses completed through the Ad Club as well as Effective Speaking/Advanced Effective Speaking courses and Strategic Writing
Certifications
Google Analytics Individual Certification, Google AdWords Certification, Google Analytics Fundamentals Certification, Google Partner Member Skills Ad, agency, billing, budget management, budgeting, budget, coach, com, competitive, Content, conversion, Crest, client, Clients, Dialog, documentation, Email, forecasting, functional, Human Resources, invoicing, leadership, legal, Mac, managing, Marketing Strategies, marketing plans, Marketing strategy, marketing, market, meetings, messaging, exchange, Microsoft Office, Microsoft Windows, works, natural, newsletters, online marketing, Page, Pen, presentations, progress, Project Management, project plans, Speaking, Recruiting, reporting, research, sales, search engine optimization, strategy, Strategic, strategic planning, Vista, website | DIGITAL-MEDIA |
FREELANCE DESIGNER Highlights * Efficiently lead and coordinated all product development stages. * Research market needs for development of new products, remain up-to-date on emerging trends and competitors. * Engaging presenter and communicator; clearly communicates product features and advantages to management, clients, and vendors. * Skilled in the production of concept sketches, 3D computer models, and product prototypes. Technical Proficiencies MS Office Suite (Word, Excel, PowerPoint), Adobe Photoshop & Illustrator CS, Pro Engineer, Rhino, Alias, Hypershot, Keyshot, Wacom Drawing Tablet, Scanning Software, Digital Cameras, Table Saws, Sanders, Paint Sprayers. Experience 07/2014 to Current Freelance Designer Company Name － City , State Completed projects for Dick's Sporting Good, Walmart, Khol's, Cabela's, Magellan, Kryptek, Snap-On, CCA. Created winter beanies and gloves. Creating Tech Packs: Specific apparel information on placement, measurements and overall look of garment. Created women's hoodies, yoga pants and tee shirts. Created golf polo shirts. Created designs for promotional baseball caps to be sold at four major airports. 05/2014 to 06/2014 Freelance Designer Company Name － City , State Provided designs and sketches for two models of snow ski gloves. The designs were from initial concept through final design stages. The first model is a ski patroller glove where durability and value are paramount. The second model is at the upper end of the range of gloves for skiers and will be a higher performing glove. 09/2012 to 11/2013 Apparel Designer/Developer Company Name － City , State Managed designs and development of new apparel lines from initial concept through production confirmation. Emphasis was on delivering projects and related samples according to predetermined timelines. Learned and applied the full scope of product development including Project management, Timeline management, Costing analysis, Fit and Wear testing, Commercializing to production, Material knowledge, Created tech pacs, and Construction methods. Kept informed of and evaluated competitive developments with an eye towards improving the competitiveness of Rocky Brands apparel lines. Communicated daily with the overseas factories and team members on the proto-type and pre-production samples. Participated in Voice of Customer trips which included focus groups, talking with storeowners, working in their stores and talking with their customers. Attended several construction sites and hunting trips to observe experience and further understand the apparel requirements and needs for both workers and hunters. Key Achievements: * Effectively developed several apparel lines that will be introduced in the marketplace. * Worked with fabric suppliers/vendors to learn about materials and their usage. * Created Tech Packs: Specific apparel information on placement, measurements and overall look of garment. * Provided presentation materials and storyboards for new collections. * Created designs, sketches, material specifications, measurement templates, construction detail/ construction sketches, logo/label design trim detail, and color assortments. 05/2010 to 02/2012 Product Designer Company Name － City , State Managed multiple concurrent design projects for a leader in silicone-based technology and innovation, working closely with marketing and business development professionals, scientists, and engineering teams. Developed new products to meet market needs. Created concept sketches and 3D computer models and presented to clients. Provided guidance to and managed workloads for college interns. Key Achievements: * Successfully implemented key projects that resulted in building customer awareness of silicone uses. * Created architectural floor plans, developed interior design plans and designed product display cases for new Dow Corning Design Center. Consistently remained ahead of schedule. 01/2007 to 07/2009 Product Designer Company Name － City , State Researched design concepts and designed / updated consumer-based products, working in conjunction with marketing, engineering teams and other designers. Prepared concept sketches and 3D computer models; built model prototypes. Delivered presentations to management to present concepts, updates, and product models. Key Achievements: * Developed several products that were introduced in the marketplace. 05/2006 to 09/2006 Website Designer Company Name － City , State Completed website development for a local county Water Authority, including layout, content, and graphics. 01/2006 to 02/2006 Product Designer (contract) Company Name － City , State Worked with creative team to develop ideas and create concept sketches for new products. Clients included Binney & Smith (Crayola), Fisher Price, and Icuiti. Education Bachelor of Fine Arts : Industrial Design College of Creative Studies Detroit － City , State , US College of Creative Studies Detroit, MI Degree: Bachelor of Fine Arts in Industrial Design GPA: 3.36 design Monroe Community College Rochester － City , State , US Monroe Community College Rochester, NY Summer Courses GPA: 3.6 Volunteer Experience Mentored a senior at University of Northumbria (London, England) in design of a cordless men's hairdryer with a carry case, providing feedback and professional guidance. Contributed to building children's playground as a volunteer with the Greece Rotary Youth Interact Club. Certifications CCA Professional Affiliations Volunteer Experience Presentations Researched design concepts and designed / updated consumer-based products, working in conjunction with marketing, engineering teams and other designers. Prepared concept sketches and 3D computer models; built model prototypes. Delivered presentations to management to present concepts, updates, and product models Skills Product Designer, Marketing, Prototype, Prototypes, Clients, New Products, Business Development, Cases, Interior Design, Collections, Credit, Pacs, Product Development, Project Management, Testing, Transmissions, Voice, Cca, Magellan, Promotional, Adobe Photoshop, Engineer, Excel, Illustration, Illustrator, Ms Office, Photoshop, Powerpoint, Pro Engineer, Scanning, Word, Patroller, Industrial Design | APPAREL |
PHLEBOTOMIST Professional Summary Reliable and highly accurate Phlebotomist Preceptor focused on quality completion of all lab procedures under tight deadlines. Works well under pressure. Skills Phlebotomy knowledge HIPPA compliance Data and statistical analysis Blood bank background CLIA & OSHA compliance Sharp critical thinker Manual dexterity Lab testing and reporting Lab equipment maintenance Trained in HIPPA compliance Work History Phlebotomist , 04/2013 to Current Company Name – City , State Performs aseptic venipuncture procedures to obtain venous and capillary blood samples for analysis in order to obtain data, which may be used in diagnosis, monitoring and treatment of disease. Performs a variety of secretarial, receptionist and clerical duties to provide support. Perform microbiology duties rapid strep, HCG, RSV's, mono screening test. Responsible for receiving; inspecting; storing and transferring clinical specimens. Work on-call as assigned and maintain the integrity of lab samples as per policy. Prepared specimens for analysis and established proper chronological priorities in testing. Quickly responded to and resolved all customer service issues in a timely manner. Managed specimen sample handling, receiving, storage and inventory. Phlebotomist , 01/2011 to 03/2013 Company Name – City , State Responsible for accurately obtaining blood samples via venipuncture and capillary collection procedures with minimum customer discomfort. Perform blood collections during morning rounds and in outpatient setting as well Provides care to patients whose ages range from infant to geriatric. Ensures specimen integrity by adhering to the laboratory's procedures for specimen collection, handling, and processing. Quickly responded to and resolved all customer service issues in a timely manner. Performed both routine and emergency maintenance on laboratory instruments. Carefully reviewed test results for accuracy. Identified abnormal test results and referred them to the Clinical Laboratory Scientist for further review. Prepared specimens for analysis and established proper chronological priorities in testing. Phlebotomist/mobile , 01/2009 to 07/2012 Company Name – City , State Preceptor for new technicians performs phlebotomy at various Nursing homes and medical facility. Performed aseptic venipuncture procedures to obtain venous and capillary blood samples for analysis in order to obtain data, which may be used in diagnosis, monitoring and treatment of disease. Performed a variety of secretarial, receptionist and clerical duties to provide support for and assistance to laboratory personnel in the management of the laboratory and in the diagnosis, monitoring and treatment of disease. Phlebotomist Specialist , 09/2005 to 09/2008 Company Name – City , State Performed in-outpatient phlebotomy and micro-plating. Registered patients for medical procedures, into hospital EHR systems. Performed various lab assistant duties. Administrative Assistant , 01/2005 to 01/2008 Company Name – City , State Processed loan applications assist clients with their requirements to obtain loans Performed various administrative duties ,Verified employment for credit applications Processed payroll for staff ,answer payroll questions, explain benefits, and insurance processing Develops administrative staff by providing information, educational opportunities, and experiential growth opportunities. Resolves administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions. Maintains professional and technical knowledge by attending educational workshops; reviewing. Donor Collection Assistant , 05/2001 to 06/2005 Company Name – City , State Certified MCS+ Automated Blood Collection Tech. Performed venipuncture on donors and medical screening. Professionally provided excellent customer service. Prepared specimens for analysis and established proper chronological priorities in testing. Properly calibrated and adjusted malfunctioning equipment to ensure precise test results. Performed diagnostic and therapeutic laboratory procedures. Education MBA : Healthcare Administration Management Healthcare Administration , Current American InterContinental University - City , State Healthcare Administration Management Healthcare Administration Skills administrative, approach, AS400, benefits, clerical, Computer literate, credit, clients, excellent customer service, diagnosis, insurance, Excel, Outlook, PowerPoint, Windows Applications, Microsoft Word, Nursing, organizational, payroll, personnel, phlebotomy, policies, problem solving, problem-solving skills, quality assurance, quality control, receiving, receptionist, safety, secretarial, workshops | ADVOCATE |
DIGITAL MEDIA PRODUCER Summary Experienced and innovative Digital Media Producer with expertise in video production, as videographer, sound recordist, editor and post-production artist. Able work autonomously or collaborate with a team to produce highest quality production standards. Passion for constantly learning, developing and sharing new video skills with colleagues. Highlights Advanced Shooting Skills Experienced with Video Cameras and DSLRs Advanced Editing Skills using Adobe Premiere Pro Expertise in Sound Recording and Sound Mixing Ability to Bring Stories to Life with Visuals & Music Experienced Aerial Imaging Drone Pilot Experience with Teaching Students Experience Directing On-camera Talent Able to Work on Multiple Projects Simultaneously Able to Collaborate with a Team, or Lead a Project Able to Create Animated Titles and VFX Proficient with Adobe Photoshop & Illustrator Excellent Communication & Writing Skills Experience Digital Media Producer 05/2010 to Current Company Name City , State Produced video and audio content to the highest quality production standards to promote clients' objectives, and bring their stories to life, including content for corporate applications, web sites, education, commercials, and other applications. Maintained awareness of developing technologies and best practices for media production; interacted with clients, providing excellent customer service. Maintained library of digital assets. Teaching Assistant / Computer Lab Technician 09/2009 to 05/2010 Company Name City , State Assisting Professor Philip Palombo, served as teaching assistant for a freshman class in video production and editing; Led discussions, screened relevant videos, and hands-on assisted them in the lab. Also served as the Computer Lab Tech during that time, troubleshooting problematic computers and software in use. Education Master of Arts : Digital Media Production/Communications 2010 Rhode Island College City , State , USA Completed Graduate Program for Media Studies, with a concentration in Digital Media Production/Art. This included video theory, video production, as well as animation and video art classes. Animation & Adobe After Effects 2010 Independent Study with Mentor City , State , USA Private mentorship in independent study of animation and Adobe After Effects with Dennis Hlinsky of the Rhode Island School of Design. Advanced Video Editing 2009 Apple - NYC City , State , USA Week long training course for Apple's Final Cut Pro 7 Editing Software that taught concepts beyond basic editing, such as compositing, color correction, and video compression. Continuing Education : Video Production & Technology 2008 Rule Boston Camera City , State , USA Regular attendant monthly at Rule Boston Camera Learning Labs, staying abreast of current video technology and media production best practices since 2008. Accomplishments Served as sound recordist and DIT for the video series, "Visions For the Future", at Harvard University Law School. This profound series, featuring Professor Roberto Unger, was acquired by the New York Times, for its permanent archive. A portion is viewable here: https://www.youtube.com/watch?v=BP7GIoysuTs Produced a video presentation of the "Sixth Annual Catwalk to Campground Dinner and Fashion Show Fundraising Event", a major fundraising event for The Autism Project, raising over $200,000. Planned, shot, directed crew of 4 and on-camera talent, with interviews of special guests, including Miss Olivia Culpo, Miss Rhode Island USA, who would be crowned Miss Universe later that year. Created message of "Autism Awareness" education within the entertainment. Supervised and collaborated with post-production team in editing, color correction, special effects, music and DVD authorship and distribution. Received multiple awards, including "Best DVD for Autism Awareness 2012". Initiated an after-school Video Production Program for middle school and high school students in Scituate, Rhode Island. Instructed students on video production techniques including camera, lighting, sound mixing and editing. Supported students' objectives assisting them in developing their own stories and bringing them to the screen. Additional Skills Drawing & Storyboarding Explaining complex topics in simple terms Problem Solving & Troubleshooting Directing On-Camera Talent Sound Design, Recording, Remixing & Sweetening Musical Scoring Video Format Conversions and Codecs Communicating with Others Writing, Spelling, Grammar, Punctuation Public Speaking Voice Overs Available for International Travel | DIGITAL-MEDIA |
LINE SERVICE TECHNICIAN Summary I currently have 42 flying hours. I am a Sophomore student at Southwestern Illinois College in the Aviation Pilot Program and I am very interested
in the aviation world. I have wanted to be a pilot and be around airports and planes since I
was eight years old. I am working on my Private Pilot Certificate at Ideal Aviation. I also work at Ideal Aviation as a Line Service Technician. Skills Great People Skills Microsoft Office Fueling Aircrafts Airport Ramp Knowledge Private Pilot Knowledge Worked at two Airports Aircraft Knowledge Invoice Knowledge Experience 03/2017 to Current Line Service Technician Company Name － City , State Fuel Aircraft from Cessna to Gulfstream as well as helicopters. Marshaling in Aircraft. Pilot and Passenger communication. Towing and Pushing aircraft. Aircraft Cleaning. Aircraft Management. 07/2016 to 03/2017 Ramp Agent Company Name － City , State Fueling of F-18, T-38, Boeing 737, E-2. Marshaling of inbound and outbound aircraft. Baggage for Allegiant Airlines. Pushback Operator for Allegiant Airlines. Use of Unicom and Deicing Military and Commercial Aircraft. Lavatory Service
Use and Ground Power Unit. Pilot Communications. 12/2015 to 05/2016 Team Member Company Name － City , State I was in charge of running the computer system which entailed cash register and
returns. I was responsible for helping customers with problems and showing them where
certain things were in the store. I was taught to use self thinking to solve their problems. Everyday I worked I had to load multiple bags of 50 pounds of animal feed into the
store. This job taught me customer service and organization. 04/2015 to 06/2016 Event Staff Company Name － City , State I was in charge of setting up for weddings, birthday parties, bridal showers, baby
showers, etc. I was in charge of driving customers in our six-seater gas-powered golf cart as well
as our four-seater gas-powered golf cart and was also in charge of using the
four-wheeler to pull trailers. I was in charge of setting up chairs and tables which required heavy lifting. This job entailed me working long days and long nights. I was called on by the owners for a couple of landscaping jobs around the property. This job required good people skills and time management. Education and Training 2018 Associate of Applied Science : Aviation Pilot Training Southwestern Illinois College － City , State , USA I am currently enrolled in SWIC's Aviation Pilot Program. I will be completeing two years
and then transferring to fulfill my bachelors in Aviation Management. May 2016 High School Diploma FREEBURG COMMUNITY HIGH SCHOOL － City , State , United States Personal Information I am currently a 19 year old that keeps up with work and school. I currently work around 25 to 30 hours a week as well as find time to fly and finish up my private pilots license. I live in Freeburg, Illinois which is about 50 minutes from St. Louis Lambert International. I plan to be a Pilot in the commercial world after I finish all of my ratings. Skills Customer Service Experience, Leadership, Team leadership, Outlook, Fast learner, Verbal Communication, Aviation Knowledge | AVIATION |
BUDGET ANALYST SERIES 0560 Summary Accounting Skills Knowledge of automate financial/accounting systems in order to manage fiscal date and ensure system performance. Knowledge of system analysis techniques and procedures. Ability to interpret accounting related rulings, regulations, directives and bulletins to develop sound conclusions, recommendations and applications to specific inquires and situations. Flexible Budget Analyst who adapts seamlessly to constantly evolving accounting processes and technologies. Ability to communicate verbally and in writing in order to develop and deliver presentations, briefings and/ or training sessions. Highlights Budget analysis Cost Benefit Analysis (CBAs) Accurate forecasting Financial reporting expert Calm under pressure Sound judgment Staff training Self-motivated professional Experience Budget Analyst Series 0560 Jul 2007 to Current Company Name － City , State (This is a federal job) Hours per week: 40 Pay Plan: GS Grade: 11/12 Subject Matter expert, researching, developing and executing the Franchise Fund budget in excess of 28.6 million dollars. Give sound conclusion when developing and executing yearly business plan by, conducting research, assembling and analyzing facts to set customer rates and providing cost for expenditures. Provide monthly budget briefings to department heads on monthly expenditures, workload counts and make recommendations for any changes or adjustment. Handle complex issues on unknown budget requirements, providing in-depth evaluations and provide executive leadership team assistance in making sound business decisions. Manage the following accounts. Payroll, staffing supplies, equipment, travel. rent and communications, depreciation and contractual services for current fiscal year and out-years. Subject matter expert in managing fund control points and obligating funds as needed to meet budgetary requirements, in accordance with franchise funds and government-wide fiscal dept collection, procedures, standards, regulations and policies. Process all financial documents in the Integrated Funds Distribution Control Point (IFCAP) system. Review, analyze and reconcile fund expenditures with in control points on a regular basis, to ensure proper use of funds in other areas. Ensure overall expenditures never exceed overall budget authority causing an anti-deficiency. Compile, analyze and prepare monthly, quarterly and annual budget reports by using eh the Financial Management System (FMS). For the executive leadership team, perform studies to provide analysis and evidence of trend estimates for long and short range budgetary and other financial planning and training. Prepare yearly service level agreements for services provided to other agencies and ensure appropriate billing for monthly invoices. Process the Revenue, General Ledger, Cumulative and Recurring Stats reports monthly. Serve as the Contractor Officer Representative (COR) ensuring compliance with federal procurement laws, regulations and policies. Oversee, review and process procurement request. Provide market research, Performance Work Statement (PWS), Statement of Work (SOW) and approve IT acquisition requests. Upload all required documents into the Virtual Office of Acquisition (VOA) system. Work with assigned contracting specialist to revise, gather and provide additional documents and information until package is actionable. Communicate with different departments on a monthly basis with various GS levels, to certify the accuracy or inform them of the monthly contract invoices. Prepared bulletins, circulars and delegations to provide instructions and guidance on procedural policies. July 2007-August 2013 Serve as the Public Affairs Officer on department-wide issues. Serve as the Continuity of Operations Planning Coordinator (COOP), developing and updating the plan in accordance with current department objectives. Team Lead on the Personal Identity Verification (PIV) system. Provide floor access to incoming employees, contractor and visitors. Purchase supplies and equipment. Reconcile monthly visa statement. GSA Liaison updating space as needed, report tenant issues and work with a team on move projects. Build professional relationships with stakeholders, Veterans Benefits Administration (VBA), Veterans Health Administration (VHA). Served as backup HR Liaison. (2007-2013) Serves as the timekeeping backup. Supervisor: Curtis Savstrom (612)970-5362 Debt Management Specialist Series: 0501 Sep 2002 to Jul 2007 Company Name － City , State (This is a federal job) Hours per week: 40 Pay Plan: GS Grade: 7/9 Provided Debt Management services related to Veterinary Services (VS) and miscellaneous accounts. Worked with the Foundation Financial Information System (FFIS), managing accounts by using different tables within the system to ensure payments were posted correctly and waived any necessary penalties or interest. Researched and modified any misapplied payments. Utilized the User Fee Systems (UFS), entering data on new customers and putting accounts on hold. Pulled reports in BRIO/National Finance Warehouse (FDW), to compile a weekly collection report and to research misapplied checks. Utilized the Investigative Enforcement System (IES) tracking system to review accounts and post payments. Analyzed financial statements measuring strengths and weaknesses of potential accounts, evaluated degree of risk in marginal situations. Initiated all referrals to collection agencies, resolved disputes, errors, and inquiries related to referrals. Provided and reviewed financial disclosures to customers regarding outstanding delinquencies. Reviewed and analyzed reports insuring problems, disputes, and errors discovered were corrected and follow up on those not corrected or paid. Organized training materials and participated in projects and activities to determine better methods and tools for performing Debt Management activities. Contacted customers defining account discrepancies, payment plans, and review of Civil Penalty legal dockets. Communicated with the IES team via email and telephone. Supervisor: David Santelman (612) 336-3271 Budget Analyst Series 0560 Sep 1994 to Sep 2002 Company Name － City , State (This is a federal job) Hours per week: 40 Pay Plan: GS Grade: 9 Assisted in the formulation of budget requirements for an annual budget in excess of 1.9 million dollars. Constructed quarterly estimates of allotment requirements. Prepared execution and midyear review of budget, to analyze additional funding needs or identify excess funds. Analyzed status of funds to ensure all obligations were up to date, to ensure funds were obligated timely. Processed all financial documents into the database commitment accounting system (DCAS), for obligations into Stanfins. Received and reconciled obligation reports from Stanfins for all accounts. Certified fund availability on miscellaneous financial documents such as DD1610, SF1164, SF1034. Interpreted guidance from higher headquarters, disseminated guidance and direction to staff heads and coordinated installations. Reviewed all financial documents for accuracy of fiscal code, element resource and accounting processing codes (APC). Verified all financial documents in a timely manner, returning any undisbursed funds to the appropriate program. Reprogrammed excess funds as necessary to maximize expenditures. Established policy and guidelines for year end procedures ensuring all funding demands were achieved. Retained funds as necessary using miscellaneous obligation document form DD2406, and allocated expenditures forthcoming. Initiated, prepared and processed military Interdepartmental Purchase Request. Prepared, processed and approved all contracts. Supervised one full time employee. Was the Agency Program Director of Government credit card program. Issued cards, monitored accounts, and closed accounts as necessary. Utilized various regulations, such as Army Recruiting, Dept of the Army, and Department of Defense for Finance and Accounting. Conducted person to person briefings to incoming soldiers. Conducted weekly briefings to the Commander and six Company Commanders on delinquent card holders. Lead presentations to the higher Headquarters General Officer on status of funds, civilian training, and delinquent government visa accounts. Supervisor: Major Jeffrey Glynn Budget Technician Series 0503 Nov 1992 to Nov 1994 Company Name － City , State (This is a federal job) Hours per week: 40 Pay Plan: GS Grade: 5 Maintained document control logs, to comply with requirements of the Department of the Army regulations for a three state area. Prepared automated transmittal letters on a weekly basis for travel orders and account payable items. Prepared travel orders (DD1610) and Transportation requests in a timely manner to provide field personnel necessary documentation prior to travel. Posted Commitments to DCAS. Reviewed non-stock fund orders, and payables listing within three days of receipt. Processed voucher payments, within seven days of receipt to ensure prompt payments to vendors, in compliance with the Prompt Payment Act. Assured bus tickets for applicants were processed and files reconciled in a timely manner. Assisted Budget and Accounting Technician in annual planning and development of operating budget. Reconciled and prepared all invoices for payment of Blanket Purchase Agreements. Maintained MARKS Filing System in accordance with AR 25-20. Typed correspondence as required. Supervisor: Constance Weis Affiliations 2015-2016 Federal Outreach Leadership Development (FOLD) Program Skills (Microsoft Office) Word/Outlook/ Excel/Power Point Education High School Diploma 1983 Southeast High School － City , State , USA Awards Performance awards: 2008/2009/2010/2011/2012/2013/2014/2015 Time off award: 2004 (8 hours), 2005 (2 hours) Spot award: 2005 End of year award: 2005 Cash awards for Superior Service: March/October 1995 Cash awards for Superior Service: 1996/1997/1998/1999/2000/2001 Selected as Civilian of the Year for Fiscal Year 1997 Department of Army Commendations: 1993/1994/June and December 1996 Training GSA National Safety Council Defensive Driving Course. (2016) Contracting Officer Representative with a Mission Focus (2016) On-lline Training for Contracting Officer's Representative (2016) FAC-COR Lever II Course (2013) Contracting Officer's Representative Course (2011) CON 120: Appropriations Law (2010) Improved Statement of Work (2009) Contracting Overview (2009) Overview of Acquisition Ethics (2009) Contracting Officer Representative with a Mission Focus (2009) Market Research (2009) CON 110: Mission Focused Contracting (2008) Simplified Acquisition Procedures (2008) Dunn and Bradstreet (2003) Seven Habits of Highly Effective People (2006) Management Development (2000) Supervisor Correspondence (2000) Human Resource Correspondence (2000) Leadership Education and Development (1997) Develop and Administer Budget (1995) Budget Execution (1995) Basic financial Budgeting (1995) | AGRICULTURE |
ENGINEERING TECHNICIAN V Experience 04/2014 to 07/2015 Engineering Technician V Company Name － City , State 04/1996 to 07/2015 Engineering Technician V Company Name － City , State I have over 29 years of progressive experience in the electrical, communications, electronics, and telecommunications fields. As Technical Team Lead, he has led major USCG shipboard communications upgrades or shipboard installations on 225' Seagoing Buoy Tenders (WLB), 175' Coastal Buoy Tenders (WLM), and 87' Coastal Patrol Boats (WPB) to mitigate electromagnetic interference (EMI) on these vessels with VHF transceivers and satellite-based GPS systems. He team led the implementation of TCTO 2010 which fielded the VHF antenna relocation to the 225' WLB class and 175' WLM class. He coordinated and was the team leader on the prototype VHF antenna relocation on the 225' WLB class. He was part of the team that designed and developed Relocation and Replacement of CEMT-4265A antennas on the 87' WPB. He also coordinated and team lead the VHF relocation tasking on these classes of USCG vessels. Mr. Roshto was responsible for the scheduling, planning, and performing field implementation of the EMC-EMI Program Support including USCG/USN RADHAZ/EMI control measures. He also provided technical leadership in the Topside Maintenance and Dockside Repair program which included USCG/USN HF, VHF and UHF Communications Systems. Mr. Roshto has over 10 years' experience supporting Differential Global Positioning System (DGPS) installations, Nationwide Differential Global Positioning System (NDGPS) installations, electronic communication equipment and systems including the DGPS Radio Beacon Transmitters. His experience includes installation of cables, electrical systems, computer systems, and DGPS radio beacon sites. He has supervised installation team at various DGPS sites including refurbishment of shelters, upgrade of electrical systems, installation of security monitoring systems, installation of concrete tower foundations, installation of towers, and DGPS related equipment. Mr. Roshto also brings both verbal and written communications skills to support understanding of customers' needs and team performance. As Engineering Technician V, Mr. Roshto has provided technical team leadership for USCG shipboard VHF antenna upgrades over the past five years. This has included VHF antenna upgrades, removals, and installations on 225' Seagoing Buoy Tenders (WLB), 175' Coastal Buoy Tenders (WLM), and 87' Coastal Patrol Boats (WPB). He has been the technical team lead in the upgrade and installation of VHF antennas on eleven 225' WLBs, including USCGC Alder (WLB-216) - Duluth, MN, USCGC Aspen (WLB-208) - San Francisco, CA, USCGC Fir (WLB-213) - Astoria, OR, USCGC Hickory (WLB-212) - Homer, AK, USCGC Kukui (WLB-203) - Honolulu, HI, USCGC Maple (WLB-207) - Sitka, AK, USCGC Oak (WLB-211) - Charleston, SC, USCGC Sequoia (WLB-215) - Santa Rita, Guam, USCGC Spar (WLB-206) - Kodiak, AK, USCGC Sycamore (WLB-209) - Cordova, AK, as well as the prototype installation on the USCGC Walnut (WLB-205) - Honolulu, HI. Mr. Roshto's VHF antenna upgrades have involved configuration, pre-installation testing, installation, cabling, connecting, and post-installation testing of CEMT-396-1 antennas and HS-2774-1 antennas VHF antennas for these shipboard upgrades on the 225' WLBs, 175' WLMs, and 87' WPB, with relocations and installation to mitigate electromagnetic interference to these USCG vessels. For these projects, Mr. Roshto has been responsible for: Developing technical documentation for Pre-Maintenance Test (PMT) documents, Pre-Installation Test and Check Out (PITCO) documents, Onsite Installation In-Brief "Visit Books", and System Operational Test (SOVT) documents Coordination and scheduling with the USCG C4IT Service Center and the WLB vessel for the on-site shipboard activities Pre-maintenance testing of all antennas and contractor provided equipment Conducting an in-brief with the USCG ship personnel on the planned VHF antenna relocation, removal of old antennas/equipment, installation of new antennas, detailed description of work, and shipboard installation schedule Performing shipboard interface with the GOTR or other C3CEN inspecting activity. Performing pre-installation walkthrough and site survey onboard USCG vessels Performing onboard Pre-Installation Testing and Checkout (PITCO) and documentation prior to installation activities Removing outdated VHF antennas, HF FAX antennas, AM broadcast antennas, and associated transmission lines, mounts, and sealing all hull penetrations Performing installation and relocation of VHF antennas, as well as installation foundations, antenna mounts, cabling, provided stuffing tube installation, cable mount installation, and connection and termination between antennas and transceiver equipment Performed cable continuity check, cable banding, cable identification tags Coordinating with welder in supporting firewatch roles and ensured quality of welding and grinding activities Restoring any affected work areas to pre-installation condition, and disturbed surfaces were primed and painted to match the surrounding area Performing System Operational Verification Test (SOVTs) of the installed and relocated equipment, recording SOVT results, ensuring all systems properly operating, and providing documented SOVT results to the USCG personnel, including performing an Electromagnetic Interference Matrix and an Electromagnetic Compatibility Inspection Documenting and recording field support activities performed and equipment changes in OPNAV 4790/CK forms Conducting out-brief with USCG representatives, addressing any issues and findings (site survey, PITCO, SOVT), providing all documentation (including PITCO results, SOVT results, and 4790/CKs) Developing post-installation trip reports and final technical documentation Other USCG support projects supported by Mr. Roshto have included: Worked on various shore site and shipboard EMC/EMI program support projects including laboratory testing and experimentation. Supported various USCG installation projects, which required installation of electrical systems at shore and shipboard sites, and installation of computer equipment and associated cables. Performed overhaul and maintenance of USCG Optical Surveillance (OSS) Systems. Assisted in the installation of the electronic standardization plan for the USCG 41' Utility Boats. Served as team leader in the installation of Coast Guard DGPS Radio Beacon transmitter sites. He coordinated team efforts for the DGPS installations at sites such as Key West, FL, Moriches, NY, Tampa, FL, and other locations. His duties included fabrication of concrete foundations, shelter installation, electrical system installation, heating, ventilating, and air conditioning (HVAC); equipment installation, and tower/antenna installation. He installed and maintained electrical, HVAC, and chill water systems. Installed various types of conduit, cable trays, and cable duct. He oversaw welding, plumbing, and carpentry in support of installation of DGPS shelters, electrical systems, towers, foundations, and DGPS equipment. Performed the installation and upgrade of USCG HF sites and in various locations which included the Greater Antilles Section (GANTSEC). Performed HF Fan Wire Impedance Matching on U.S. Navy ships. Assisted in the installation of the Appleton, WA prototype Ground Wave Electrical Network (GWEN) conversion to DGPS and has performed a number of other NDGPS conversions. Served as team leader on the installation of the PA-Alarm Systems on USCG WLIC Boats. Performed the equipment installations and system upgrades for the Vessel Traffic Control Systems (VTC) in numerous locations including Houston/Galveston, TX area. Performed installation and set-up of National Distress System (NDS) equipment in various locations including North Carolina and Florida. Installed all electrical circuits, video cabling and video display system equipment at numerous Coast Guard Command Centers. Installed full floor 65 kVA Uninterruptible Power Supply Systems at both Atlantic and Pacific Area Command Centers. Wired for new electrical system at each site. Installed new drop ceiling at Pacific Area command center and wired all new lighting system. Installed and maintained BARCO Video Display systems in many Coast Guard Command Centers and Sectors. 08/1995 to 04/1996 Maintenance Technician Company Name － City , State Mr. Roshto installed electrical systems for various equipment and conveyers. He participated in set up of facility in preparation for production of automotive seating. He supervised the maintenance department second shift as production began. He maintained all electrical and mechanical systems, conveyers and Programmable Logic Controllers used in production process. He fabricated tools and installed fixtures as needed to aid production. 09/1991 to 08/1995 Installation Technician Company Name － City , State Mr. Roshto installed electrical systems at shore and ship sites. He installed computer equipment and associated cables. He installed Joint Operational Tactical Systems and Combat Direction System on ships and at shore facilities. Mr. Roshto performed overhaul and maintenance of Optical Surveillance systems. As team leader, he assisted in the design and installation of Coast Guard DGPS Radio Beacon Transmitter sites. He performed maintenance and repair of equipment and facilities at various government installations. He performed sheet metal fabrication and installation. He installed raised computer floors, walls, and ceilings. He installed and maintained heating, ventilating, air conditioning, and chilled water systems. Mr. Roshto installed various types of conduit, cable trays, and cable duct. He performed welding, plumbing, and carpentry. 01/1985 to 01/1991 Electrical/Mechanical Foreman Company Name － City , State Mr. Roshto installed various commercial/industrial electrical systems including uninterruptible power supplies, motor generators and switching systems. He performed installation, troubleshooting, and repair of production equipment and various conveyer systems. He installed small package sorting systems including interface with existing outbound computer manifesting system. He assisted in-house personnel at QVC Network, Hills Bros. Coffee and Allied Colloids, Inc. with installation and maintenance of equipment and facilities. 01/1983 to 01/1985 Electrical Apprentice Company Name － City , State Mr. Roshto supported commercial, industrial, and residential electrical installations, and he performed basic troubleshooting. Education 1988 Diploma Norview High School Virginia Apprenticeship Council Electrical Apprenticeship Additional Information Location: Virginia Beach, VA
Security Clearance: TOP SECRET Skills automotive, basic, broadcast, cables, cable, cabling, carpentry, chill, CA, conversion, Council, SC, Direction, documentation, electrical systems, electronics, equipment installation, experimentation, FAX, forms, government, GPS, HVAC, inspecting, Inspection, laboratory testing, leadership, team leadership, Team Lead, team leader, lighting, Logic, Maple, mechanical, Navy, NDS, Network, OSS, personnel, plumbing, Positioning, Power Supply, power supplies, quality, Radio, recording, San, scheduling, sorting, technical documentation, Technician V, telecommunications, transmission, troubleshooting, UHF, upgrades, upgrade, VHF, Video, welder, welding, written communications | ENGINEERING |
SALES Professional Summary Experienced manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences. Analyst with extensive experience in Microsoft Office . Proficiencies include Microsoft Word and Microsoft Outlook . Can effectively multitask in challenging situations and meet critical deadlines. I'm self-motivated, I work well independently and need little supervision. Core Qualifications Excellent comprehension and retention skills Can work with short deadlines and under pressure Offering a fresh perspective on Customer service needs. Computer and technical literacy Strong organization skills, the ability to plan ahead and always do a thorough job. Articulate and persuasive to present my ideas to the public Expert in Creative Problem solving Education and Professional Placement Customer needs Assessment Experience with appointment scheduling Contract negotiation/review/drafting Change management Advertising Business Development Marketing Multi-Task Management Project Management Sales Statement Billings Weekly Payroll Experience Sales , 02/2016 to 04/2016 Company Name - City , State Sales of firearms and accessories. Developed tool to track and monitor personal sales opportunities, deals in progress and finished contracts. Responsible for implementing all business-building and relationship-building expectations with uniquely assigned accounts and customers. Took daily inbound calls and key-entered orders, faxes, backorders and credit memos for assigned accounts and clients. Consistently met and exceeded department expectations for productivity and accuracy levels. Developed promotional programs to optimize revenue levels. Co-Owner/Manager , 02/2008 to 01/2016 Company Name - City , State Palace Pet Grooming - 40359 Hwy 41 ste #4 Oakhurst Ca. 93644. I Defined strategies and business plans for Palace Pet Grooming . Directed strategic initiatives to achieve a strong business plan that launched an inspired Husband and wife's dream, that created a business model which is still thriving to this day. Created sales strategies to promote advertising offerings and motivate larger deals. Completed strategic competitive analysis by assessing strengths and weaknesses of competitors. Worked effectively in a heavily cross-functional, fast paced environment. Developed innovative product solutions grounded in clear understanding of customer needs. Spearheaded the creation of blogs and social media content. Produced engaging online marketing campaigns. Led concept development and organized sales and operations resources. Correctional Officer , 01/2003 to 10/2009 Company Name - City , State Maintain security within the institution and oversee the health and safety of staff and prisoners. Patrol and inspect units, yards, buildings, prisoners, prisoner property and clothing, etc, to ensure the welfare, safety and security. Maintain surveillance of grounds by foot and from vehicle. Perform inspections and searches of premises and cells, checking for contraband and compliance with regulations. Conduct searches of prisoners and visitors. Observe prisoners directly and indirectly through visual, audio and video monitoring, to ensure the physical safety of prisoners, staff and the public. Monitor radio transmissions between staff in order to respond immediately to calls for security support as needed. Provide escort and security for visitors. Comply with and enforce security procedures for equipment and supplies. Operate control room, monitor gates, cameras, alarms, and video terminals. Enforce institutional rules and Standard Operation Procedures (SOP). Initiate segregation or disciplinary procedures, and perform enforcement activities in compliance with Department Policies. Explain rules and procedures of the facility to (individual/group) prisoners so they understand the expectations and consequences. Supervise prisoners to maintain general order in daily activities, work assignments and programming. Monitor inmate phones, mail , etc. Apply the appropriate level of force in accordance with policies, ranging from verbal warnings and physical presence through the use of soft and. hard restraints and in extreme cases deadly force. Maintain order and discipline in dormitories, shops, work details, and recreational activities; report infractions of rules, handle unruly and violent prisoners using minimum necessary force. Perform head counts of prisoners and confirm each inmate's identity when conducting a facility count. Compile data for necessary written incident and other required. reports. Stabilize and provide backup in emergency situations for the protection of the public, staff and prisoners in situations such as aggressive behavior, fights, riots or other disruptive behavior, escape attempts, fires, accidents and medical emergencies. Education High School Diploma : General Studies Automotive Technology , 1991 Yosemite High - City , State General Studies Automotive Technology Universal Technical Institute - City , State Professional Affiliations 1993-2007-In past experience I have had 10 years of combined skill as a commercial truck driver, with everything from local route work as a sanitation engineer, to construction material delivery, to long haul OTR driver. 1994-2004-As well as the above listed, I have had ten years as a Paid Call Firefighter (PCF) for Madera County. In this function one of the many things I learned was the duties of radio dispatch protocol. Accomplishments Was instrumental in instituting a new scheduling practice that
streamlined our booking process. Results
of the new scheduling procedure increased our booking appointments from only booking 1 month out, to booking every 4 to 6 weeks for up to 1 to 2 years out. I developed a new advanced payment option, where the clients can pre-pay onto a debit style card. They can choose the set amount of funds. With this option they get a
percentage discount taken off for booking the year. With these cards
they can reload anytime, and with this creative plan it drastically increased the predictability of the income variables. Skills Event Management and Promotion Leader Strong Negotiation Skills Team Building and Team Leadership | SALES |
TIMESHARE SALES Summary I am extremely confident that my skills, mentorship, education and experience will set me apart from the rest. Many would describe my character as someone who is always dedicated to the project at hand and willing to go the extra mile. I've managed large projects and provided meticulous attention to organizational processes and correct flaws when/if they occur. I am searching for a lucrative career in Sales as I have embodied the skill to connect with people, ask the right questions and find the need and desire for the product or property. Currently living in Brickell and originally from NYC. Searching for a great company where I can contribute exceptional sales, work ethics, creativity and leadership. Highlights Sales and marketing Skilled multi-tasker Team player Microsoft Office Knowledge of leasing and market conditions Fast learner Personable Quality assurance and control Results-oriented Contract management Relationship building Detail-oriented Excellent communicator Member of The National Association of Realtors National account management Established track record of exceptional sales results Excellent communication skills Energetic Resolution-oriented Well-versed in contract law Effective Retail Sales Manager Social media savvy Start-up experience Large cash/check deposits expert Invoice processing Highlyprofessional Proficient in Microsoft Office Client management Sales presentations Tech-savvy Experienced entrepreneur First time buyer specialist Highly professional Proficient in Microsoft Office National Association of Realtors Experience 05/2016 to Current Timeshare Sales Company Name － City , State Presentation of the Wyndham Vacation Ownership product to pre-qualified potential new owners and guests. Generated exceptional sales through initializing transactions and utilizing proper closing techniques. Provided follow up with each new owner to ensure ultimate customer satisfaction. 10/2015 to Current REALTOR Company Name － City , State Rent, buy, or sell property for clients. Perform duties, such as study property listings, engaging with prospective clients, accompany clients to property site, discuss conditions of sale, and draw up real estate contracts. 11/2014 to Current FOUNDER/CEO Company Name － City , State Start-Up Motor Coach Transportation Company. We provide luxury transportation for Hotel, Stadium and Convention Centers in Miami. Specifically we transfer large groups of 50 people or more to their corporate events, team building outings, sporting events and more. Managed wide variety of customer service and administrative tasks to to get the business up and running properly with all licenses, insurance, capital and loan programs Informed customers about sales and promotions in a friendly and engaging manner. 01/2010 to 10/2014 FOUNDER/CEO Company Name － City , State Excelled at arranging outrageous, one-of-a-kind experiences such as deep sea Shark Diving, Exotic Car Rentals, Luxury Vacation Home Accommodations, Luxury Yachts, Jet Charters and Events. Created sales pitch for Sales team and lead team from 30 to up to 200 sales per day. Conduct all PR, Sales and Client Relations. Mentored and trained sales team. 03/2006 to 09/2009 Contracts Project Manager Company Name － City , State Site consisted of 86 Whole Ownership Residences (Price Range: $1M - $17M) and 212 Fractional Ownership Residences (Price Point: $100,00 - $550,000 for a 1/12 Interest) Direct supervision of the Contract Supervisor and indirect supervision of the Contracts processing team along with supervision of support to sales and marketing team. Timely notification to sales executives and follow through on special circumstance, cancellations, defaults. Effective training of contracts processors regarding procedures, policies and responsibilities of contracts processing personnel, as well as any legal requirements regarding accepted contracts at point of sale. Enforcement of any procedures established to ensure all contract documents are completed correctly by sales executives. Provided leadership and supervisory direction to administrative support personnel for sales executives and sales management. Monitor owner/sales executive assistance quality, procedures and methodology in Quality Assurance Department. Problem Solving, Account Management, Client Relations, Sales closer, customer service/sales, People Management, Accounting Principals and Practices,. 01/2005 to 03/2006 Contracts Manager Company Name － City , State Hired and directed processing team for company's largest conversion project of 848 units Directed team to prepare all condo documents and purchase contracts according to standard. Liaison between escrow company, bank, appraisers, customer and the developer Planned initiatives and developed workflow for positive results including overall corporate sales One-on-One Consultation with customers regarding their purchase contract. Unit walkthroughs Provided on-site technical support to server structure due to technical career history. 01/1999 to 11/2004 Project Manager Company Name － City , State Negotiated Voice & Data contracts with clients and fortune 500 service providers. Developed new business procedures and adjusted business plan to reflect effective sales results Hired and developed a technical and sales savvy work force. Coached and trained employees to follow business procedures. Responsible for large percent of firm's revenue growth in 2000 - 2001 fiscal year. Exceptional project management delivering workflow and managing developers with project direction. Awarded #1 in Sales by NTT/VERIO in 2001. Education 2000 Business Administration Pace University － City , State 1996 High School Diploma : Marketing Murry Bergtraum HS for Business Careers － City , State , USA Languages English
Fluent Spanish Beginner Skills Sales, Sales Management, Staffing, Workflow, Account Management, Accounting, Administrative Support, Business Plans, Consultation, Contracts, Conversion, Client Relations, Customer Service, Invoicing, leadership, legal, People Management, Managing, Marketing, Marketing Manager, Excel, Policies, Problem Solving, Project Management, Quality, Quality Assurance Affiliations Member of The National Association of Realtors | SALES |
GENERAL BUSINESS MANAGEMENT Summary RESUME:Kristy Bishop Entrepreneurial indirect sales executive passionate about building productive relationships with clients, partners and team members. New customer acquisition expert who emphasizes mix of online and in person marketing strategies. Highlights New customer acquisition Account management Prospecting Results-oriented Knowledge of market trends Proficiency in finding areas of opportunity Client-focused Brand development Accomplishments Conceptualized and launched the " Full service neighborhood bank marketing campaign, which led to a 70% increase in bank deposits, Customer service both internal and external, compliance, HR, Sales & Marketing Training, SQL, Valuing Diversity Training, conflict resolution, team building Mentoring Training, best practices Received several awards for "Top Performer" and letters of recognition and recommendation Promoted from Relationship Banker I to Relationship Banker II, as well as one of 5 regional bankers in my position assigned to train and mentor new employees after 12 months of employment. Was also given a written offer to become regional Merchant Service Representative, as I personally was considered responsible for creating the need for position, This was offered to me after about 14 months which at the time was unprecedented. Initialized a grass root marketing campaign to promote brand recognition, as well as gather more household relationships (i,e, loans, deposits) with no marketing budget with immense success, Assessed organizational training needs. Performed competitive analysis to make recommendations for future company growth. . Experience General business management May 2007 to Dec 2014 Company Name － City , State Providing first person of contact for customers as well as employees. Provided conflict resolution and internal and external customer service Training and mentoring new hires, ensuring all regulations were met and company policy was being used Analyzed ratings and business features of competitors to evaluate the effectiveness of marketing strategies.. Proficient in SQL, ordering, product management, inventory, organization, product knowledge staffing opportunities, products and services. NW Florida Regional Commercial Sales Manager Mar 2007 to Jan 2009 Company Name － City , State I was the sole commercial sales manager for the NE region from South Georgia through Deland Fl. I was able to increase sales in my territory with both new clients, and follow ups with clients we had worked with before. commercial sales in my territory; as well as some in Caribbean. I would generate new business through B2B cold calls, mailing information and establishing myself as the new territory manager. I personally overhauled the out dated SQL, and customer file information, Using previous experience, i would call, set up appts. and updated the territory customer business. I generated new business, and gained back more customers by recognizing better opportunities, educating them about preventive maintenance insurance, and becoming the face of my company to my clients. I went onsite to businesses and create estimates, field inspections, measurements, ordering correct products, troubleshoot problems, find solutions,job site inspections, and keeping my personal crew busy every day, Prepared correspondence, accounting and financial documents for analysis. Sales & Marketing Manager, Indirect sales manager Jul 2006 to Nov 2008 Company Name － City , State Implemented and evolved high-impact strategies to target new business opportunities and new markets. Planned and executed container shipments of Effectively controlled the release of proprietary and confidential information for general client lists. Prepared departmental contracts for attorney approval. Program manager Jan 2006 to Jan 2007 Company Name － City , State Managed weight loss center and worked closely with clients face to face Provided client support, individualized care, and excellent customer service Product ordering, client chart maintenance, inventory,payroll,hiring Qualifying clients for credit, providing all legal information, Client retention, internal and external conflict resolution.mentor Prepared correspondence, accounting and financial documents for analysis. Relationship Banker II Jan 2004 to Jan 2006 Company Name － City , State Conceptualized and launched " Full service neighborhood bank marketing campaign, which led to a 70% increase in sales .Customer service both internal and external, compliance, HR Sales & Marketing Training, SQL, Valuing Diversity Training, conflict resolution, team building Mentoring Training, best practices Received several of the highest awards for "Top Performer" and letters of recognition and recommendation .Promoted from Relationship Banker I to Relationship Banker II, as well as one of 5 regional bankers in my position assigned to train and mentor new employees at 12 months of employment. Was also given a written offer to become regional Merchant Service Representative, as I personally was considered responsible for creating the need for the position, This was offered to me after about 14 months which at the time was unprecedented. Initialized a grass root marketing campaign to promote brand recognition, as well as gather more household relationships (i,e, loans, deposits) with no marketing budget with immense success, Prepared correspondence, accounting and financial documents for analysis. . Education High School Diploma , General Studies / Psychology & Business St. Johns River State College － City , State , USA General Studies / Psychology & Business Skills communication skills, excellent customer service, account management, data entry, directing, documentation,project development, computer proficiency,customer satisfaction , inventory, team leadership, marketing plans, market research, marketing,negotiation, networking, organizational skills, product management, profit, retail, sales, business development.SQL, active listener, creative problem solver | BANKING |
SALES Summary Self-motivated individual offering a strong work ethic and determination to complete tasks in a timely manner. Accurate and detail-oriented with extensive bookkeeping and clerical knowledge. Highlights Accounts receivable professional Effective time management
Knowledge of Sap Excellent managerial techniques
Expert in customer relations
ADP, SAP, MICROSOFT WORD, EXCEL, OUTLOOK, QUICKBOOKS Accomplishments Reduced the open invoice cycle time from 90 days to 10 days by developing
new dispute reporting procedures. Experience 04/2016 to Current Sales Company Name － City , State Sold Auto, Home , Renters, Motorcycle policies, Cross selling to current and
new customers. Followed up with current and old customers to ensure happy with services. 01/2015 to 03/2016 SERVICE ADMIN/BOOKEEPER, RUSH ENTERPRISES Company Name － City , State Match and coded all paperwork and invoices for departments. Assisted managers with hiring procedures, screening of candidates, coordinating interviews. Assisted with all new hire paperwork such as benefit packages and i9 forms. Ordered all parts and delivered them as well Handled all month end &
year end closing audits. Responsible for the continuing education, training, and certification of new and experienced employees Filed all invoices and paperwork as needed. Processed all Peterbilt & Cummins warranty claims Handled all Paccar
Roadside invoices. Reconciled vendor statements and checked for accuracy. Assisted with Month End Close. Filed daily cash sales summary sheets. Processed all new hire & drug screen paperwork as needed. Performed daily reports for four different locations of units in areas. Contacted several vendors for all units due for service & non payments
Handled all inventory for two locations and input into SAP system. 12/2014 to 02/2015 INVENTORY CONTROL SPECIALIST Company Name － City , State Responsible for ensuring inventory production quality and efficiency levels
and implementing corrective action as required. Prepared shipping documents for products scheduled to ship (i.e., Fed Ex,
UPS). Monitored inventory and controls to ensure adequate product supply
levels. Maintained distribution reports and logs as well as all sales and collections
for the company. 06/2008 to 11/2014 AGENCY SUPPORT SPECIALIST Company Name － City , State Rated all sales quotes including flood, home, and auto, motorcycle, boat,
& travel trailers through about seven different companies to see what rate
best fit customer's needs and wants. Handled all escrowed accounts. Sold auto, home, commercial policies through Nationwide, Progressive,
and Hartford to customers depending on there needs. Performed cold
calling for internet leads. Expertise in resolving escalated customer issues. Handled all commercial auto & business calls for any insured needing a
certificate of liability or adding additional insured to policy. Handled all accounts that were escrowed & verified all accounts. Education 2017 BBA : Accounting University Of Texas of the Permian Basin － City , State , United States Accounting Skills Accounts receivable, ADP, closing, cold
calling, customer relations, inventory, managerial,EXCEL, mail, office, OUTLOOK, MICROSOFT WORD, Month End Close, policies, quality, QUICKBOOKS, SAFETY, selling, sales, SAP, shipping, time management | SALES |
DOCUMENT CONTROLLER (CONTRACT POSITION) Summary Dedicated and technically skilled business professional with a versatile administrative support skill set developed through experience as an Office Manager, Customer Service Representative, Administrative Assistant and Buyer Highlights Office Management Team Building & Supervision Staff Development & Training Policies & Procedures Manuals Report & Document Preparation Spreadsheet & Database Creation Accounts Payable / Receivable Bookkeeping & Payroll Records Management Meeting & Event Planning Inventory Management Expense Reduction Experience Document Controller (Contract Position) April 2016 to May 2016 Company Name － City , State Administration of the document control system. Ensure the accuracy of the change orders including but not limited to documentation, revisions, and required approvers. Examine documents to verify compliance, completeness, and accuracy of data. Control document database of all documentation that will allow secure document retention and corresponding files. Perform clerical duties to generate documents as necessary. Support continuous improvement activities in terms of process and system improvement. Prepare graphs, charts and presentations using MS programs and other software to support the QA/RA Leadership team. Contribute to team effort by accomplishing related inquires as needed. Perform a variety of tasks and duties as may be assigned by Quality Management. Rental Coordinator August 2013 to December 2015 Company Name － City , State Assist in daily rental operations in accordance with established operating methods, policies, procedures and state / federal regulations. Assist in management of operating costs, constantly seeking to improve operating methods, safe operations, procedures and results. Administer rental invoicing processes and reports. Assist customers with invoicing issues, issuing credits and adjustments when required. Develop positive, long-term customer service relations. Coordinate shipment of rental, used and stock equipment. Maintain records on all rental equipment, monitoring location and condition of all equipment at all branches, both daily and as part of the formal inventories. Maintain filing system and assist in fielding incoming calls Provide clerical support assisting Rental Manager on Projects, spreadsheets and memos. Work with all department and employees to insure quality of customer service. Network Technician Assistant July 2011 to July 2012 Company Name － City , State Install, maintain and repair of voice, data, and video network systems (and other related network technologies). Install, configure, troubleshoot and repair of data circuits, lines and switches. Resolve network-related work requests, and may perform a review before a project is started or during a project to ensure adherence to technical specifications and standards. Implement solutions and follow standard operating procedures, while being able to communicate with customers to discuss alternative technical solutions. Troubleshoot problems by probing users for information relevant to solving problem based on standard operating procedure or script. Office Manager March 2008 to December 2008 Company Name － City , State Monitoring of sick staff, personal/vacation leave, punctuality, compliance issues and dress code. Monitoring of costs/ensuring competitive bids services and office products. Maintain records dealing with cash receipts, receivables, inventories, and payroll and accounts payables. Supervise operations, maintenance and other duties. Prepare all payroll checks using QuickBooks Conduct daily production meetings Distribute mail and arrange travel for staff. Schedule appointment/meetings and maintain calendar for owner Coordination of mailings for events, fundraisers, etc. Business Customer Service Representative December 2003 to January 2008 Company Name － City , State Responsible for daily, ongoing interface between customer orders and plant operations. Overall responsible for maintaining all customer information, assist with new product development, end of programreconciliation's, invoicing, purchasing, and maintaining inventory in internal and external databases. Oversee daily data entry of production, shipping and receiving in all databases including customers. Receive and process daily orders, confirm price, communicate directly with customer as necessary. Process faxes, acknowledgements, and other records relative to ongoing Customer Service coordination with Plant Operations. Maintain daily ongoing communications with R & D Engineering, Sales, Plant Operations and Customers. Executive Administrative Assistant August 2002 to June 2003 Company Name － City , State Schedule appointments/meetings and maintain a calendar of events for the Plant Manager. Process invoices for Accounts Payable, Correspond to suppliers regarding accounting matters. Coordinate the activities of Document Control, including distribution of controlled documents, maintenance of electronic department directories, tracking and reporting on document review progress and work independently to facilitate group activities. Provide support for the Quality System during corporate audits, actively participate in department activities. Facilities Analyst II May 1997 to May 1999 Company Name － City , State Overall responsible for maintaining all customer information, assist with new product development, end of program reconciliation's, invoicing, purchasing, and maintaining inventory in internal and external databases. Responsible for new program review, maintaining customer requirement master files, BOM set up and maintaining history files. Responsible for maintaining inventory of and ordering/or releasing components & assist other internal departments. Responsible for maintaining of Customer P.O. changes & streamlining with the sales department. Oversee daily data entry of production, shipping and receiving in all databases including customers. Education 1997 Kelly Services － City , State Microsoft Office Suite courseware training Completed some college courses : 2007 Hopkinsville Community College － City , State Skills accounting, accounts payables, Accounts Payable, Schedule appointments, Bookkeeping, maintain calendar, cash receipts, charts, clerical, competitive, network systems, continuous improvement, Customer Service, data entry, databases, database, Database Creation, documentation, Staff Development & Training, Event Planning, faxes, filing, graphs, maintaining inventory, Inventory Management, Process invoices, invoicing, Team Building, Leadership, meetings, mail, Microsoft Office Suite, office, network, new product development, Office Management, Payroll, Policies, presentations, processes, progress, purchasing, Quality, Quality Management, QA, QuickBooks, receiving, Maintain records, reporting, requirement, Sales, script, shipping, spreadsheets, Spreadsheet, Supervision, switches, arrange travel, Troubleshoot, video | APPAREL |
FLORAL DESIGNER Skills Billings, cash handling, cashier, creativity, Customer Service, Magic, pick, POS Experience Jan 2016 to Current Company Name － City , State Floral Designer Jan 2016 Company Name － City , State Designer Jan 2015 Company Name － City , State Any assigned errands/duties. Customer service. Design work. Event set up
Magic City Floral, Billings, MT, 2015. Customer Service Any miscellaneous or assigned duties. Floral Designer
*Delivery Driver Jan 2014 to Jan 2015 Company Name － City , State Any other assigned duties. Education and Training working towards Floral Design
Certificate Fall 2014 Front Range Community College Front Range Community College working towards Floral Design
Certificate Spring 2014 Associates , Horticulture Fall 2013 Front Range Community College Horticulture Spring 2011 Colorado State University High School Diploma Spring 2010 Fossil Ridge High School | DESIGNER |
BUSINESS DEVELOPMENT LEADER Summary BUSINESS DEVELOPMENT MANAGER Experienced leader with more than 7 years of experience working in sales, marketing and business
development with specialization in identifying, developing, and maintaining new strategic business
partnerships. Propelled a small chemical trading firm into a flourishing manufacturer, national distributor
and global manufacturer's sole-trading partner. Highly motivated, tough negotiator with excellent verbal
and written skills. Expertise in engaging decision making and devising winning sales strategies and
solutions.
Innovative, adaptable, analytical, action-oriented, and flexible in working with suppliers and customers in
dynamic international markets. Developed sole-selling agencies of 4 different manufacturers in 3 different
countries encompassing 6 different products. Experienced in working collaboratively with cross-functional
teams such as technical, legal, finance, sales and marketing. Bringing creativity, complex problem-solving
skills, entrepreneurial drive, and unceasing spirit to all endeavors. Skills Strong business acumen Managing cross functional teams Motivational management style Sales and pricing strategies Customer-focused sales leader New product and market development Strategic sourcing and hedging Data-driven decision making Demand prediction Supply chain and resource management Cost control and profit maximization Project planning and development Business forecasting and strategy MS Office Suite, Adobe Photoshop, Macromedia Flash and Dreamweaver, Programming Skills - HTML, C, C++ Experience Business Development Leader | Partner | Director Feb 2010 to Nov 2017 Company Name － City Spearheaded company-wide marketing campaigns introducing new products which boosted sales
by more than 67% in just 1 year. Increased gross profit by 135%, net profit by 133% and EDITDA by 100% in less than 7 years. Ensured long-term profitability by researching and renegotiating vendor and customer contracts. Identified and eliminated loss making products and promoted profitable ones. Single-handedly developed a large customer base for a new product range increasing sales from
zero base to more than $2 million in just under 4 years. Demonstrated strong leadership by recruiting, training and managing more than 20 employees
across different locations and multiple departments. Managed accounts of more than 300 customers directly, retaining almost all of them till date. Strategically sourced products and negotiated long term contracts by consistently beating
aggressive competition in reverse auctions to win business of a major manufacturer. Gained market share post the recession years of 2008 and 2009 by segmenting customer base
and servicing new specialized niches. Developed and implemented employee welfare policies and other company policies on ethical
way of conducting business. Assisted in preparing balance sheets and filing multiple tax returns including income tax, excise
duty, service tax, value added tax, and goods and service tax. Worked closely with auditors, set
budgets for expenses, negotiating secured and unsecured credit lines with banks. Teaching Assistant Aug 2007 to Dec 2009 Company Name Graduate Teaching Assistant Worked for two and half year as graduate teaching assistant, teaching
organic chemistry laboratory to undergraduates. Trained over 250 students in basic to semi-advanced theoretical and
laboratory skills in organic chemistry
Responsibilities. Presented lectures to class of over 100-150 students. Conducted multiple
one-on-one student review sessions. Responsible for making presentations, teaching course material, teaching lab
skills, and grading of assignments and final exams. Education and Training Masters of Science , Organic Chemistry May 2010 Organic Chemistry Research and Thesis Option), Virginia Tech Bachelor of Technology , Dyes and Intermediates, Institute of Chemical Technology May 2007 Dyes and Intermediates, Institute of Chemical Technology Research Publication Pd-catalyzed amination; Tetrahedron Letters. 2011, 52, 916 Research Project: Mild and convenient ways to prepare N-alkyl tacrines (June 2008 - May 2010) May 2007 Skills Dreamweaver, Adobe Photoshop, balance sheets, basic, budgets, C, C++, chemistry, contracts, Cost control, credit, clients, decision making, delivery, filing, Macromedia Flash, forecasting, functional, gross profit, HTML, leadership, leadership skills, Letters, logistics, Managing, manufacturing
processes, marketing, market, market development, MS Office Suite, win, 2000, negotiating, negotiator, policies, presentations, pricing strategies, profit, Programming, Project planning and development, Publication, quality, quality assurance, recruiting, researching, Research, Sales, Self-starter, strategy, Strategicsourcing, Supply chain, tax, tax returns, teaching | BUSINESS-DEVELOPMENT |
OWNER/CHEF Summary Chef with 6 years of critically acclaimed work preparing delicious, healthy dishes in multiple restaurants as well as starting own business. Specializes in preparing menus that attract and retain customers. Looking for a challenging role in culinary management. Line Cook with 15 years of experience in high-pressure culinary environments. Skilled in preparing large volumes of food quickly and efficiently. Seeking to use culinary skills and expertise to prepare a special variety of dishes in a professional, rewarding environment. Highlights Sous vide technique Strong butchery skills Contemporary sauce work ServSafe certified Food handler Focused and disciplined Focus on portion and cost control Inventory management familiarity High volume production capability Accomplishments 2015 "BEST CUSTOMER SERVICE AWARD" FROM THE TASTE DORCHESTER Experience Owner/Chef 08/2012 to 08/2015 Company Name City , State Opened and closed the store, which included counting cash drawers and making bank deposits. Answered customers' questions and addressed problems and complaints in person and via phone. Maintained visually appealing and effective displays for the entire shop. Educated customers on product and service offerings. Oversaw all daily operations. Built customer confidence by actively listening to their concerns and giving appropriate feedback. Offered direction and gave constructive feedback to motivate employees. Providing prompt, efficient and friendly service to the customers Anticipating customer needs and catering to the same competently Maintaining high sanitary standards in the kitchen and serving area Managing catering services depending upon the pertinence of the event Informing management about the areas where the service could be improved Responsible for the maintenance of the food items and equipment Storing reusable items carefully. Chef 10/2011 to 06/2012 Company Name City , State Make sure a team of 10 is following food preparation, recipe adherence Performing duties for food preparation as required by the guidelines Be able to cook for the high school's if the chef call out Serve food in quantities that meet requirements Accepts responsibility for stocking shelves and general cleaning Maintains required forms and records as assigned by manager. Chef 04/2009 to 02/2010 Company Name City , State Café Main Supervises team 8 Supervises ordering, purchasing, receiving, and inventory Supervises sanitation and cleaning Trains employees Participates in menu development, recipe testing, and evaluation Maintains records and computer input Maintains food costs, safe handling and preparation standard. First-Cook 08/2008 to 05/2009 Company Name City , State Responsible for all subsistence from the time they are received until consumed Conduct quality assurance evaluation of food preparation and finished products Training and supervising the cooks, Ensure that only the highest quality products are served Close the kitchen & ensure that the kitchen is left in good working condition Make sure lunch get out on time and dinner Cook & prepare according to daily menu Cook for 700 to 1000 kids & catering functions. Sous Chef 03/2008 to 08/2008 Company Name City , State Elegant catering Company that been around for thirty Years, that cater to fine-dine and small parties. Over sees catering events for off-premise upscale jobs Supervises and participates in the production, with my team Communication, and recommend discipline as appropriate Manage cooks & wait staff, kitchen stewards Train, develop, empower, coach and counsel, resolve problems. Cook/Pastry-Cook 10/2007 to 03/2008 Company Name City , State Fine dining Mediterranean cuisine restaurant, with some Italy influent. Externship with Todd English world renowned chef Set up station according to restaurant guidelines Prepares all food items as directed in a sanitary and timely manner Follows recipes, portion controls, and presentation specifications as set by the restaurant Restock all items as needed throughout shift Clean and maintain station in practicing good safety, sanitation, organizational skills Perform additional responsibilities, although not detailed, as requested by the Chef, Sous Chef or Kitchen Manager at any time Responsible for make specialties pasta sauce, stocks & soups. Education Associate of Occupational Science 6/2008 Le Cordon Blue College of Arts City , State Certificate ServSafe, Allergen
Computer Skill Microsoft word, Power Point, and Excel Skills Enforcing strict health and hygiene standards in the cooking & food preparation area. Strong desire to instill good practice and procedures in those working with you. Physically fit and able to lift heavy goods and stand for long periods of time. | CHEF |
I HEALTHCARE MARKETING SPECIALIST Professional Summary An innovative,
customer-oriented Healthcare Administrator with a background in primary care and experience supporting a team of physicians in a busy medical office. Expertise includes verifying insurance coverage, records reviews, marketing and schedule maintenance. Searching for a leadership role in a team oriented company. Education Bachelor of Science : Healthcare Administration Pennsylvania College of Health Sciences 2017 City , State Coursework in Epidemiology Coursework in Statistics Coursework in Health Care Policy & Planning Coursework in Ethical Issues in Health Care High School Diploma Northeastern High School 2010 City , State Recipient of the York Alumnae Chapter of Delta Sigma Theta Academic Award Scholarship Assistant Editor of the Literary & Art Magazine President of Diversity Club Member of Cure Finders Club
Presidential Classroom Alumna Core Qualifications Superb communication skills Excellent interpersonal skills Conflict resolution skills Customer and personal service Medical Terminology Event planning and coordination Budgeting and financial management Microsoft Office Suite Multitasking Problem-solving Self-starter Accomplished leader Knowledge of Medicare, Medicaid, EEOC, HIPPA, FMLA & ADA Management & Marketing experience Efficient under pressure Cultural awareness and sensitivity Strong work ethic Team player with positive attitude Writing and grammar knowledge Detailed Oriented Strong analytic skills Deadline-driven Professional Experience Healthcare Marketing Specialist City , State Company Name / Jul 2017 to Current Analyzed performance of marketing program to identify the best opportunities for optimization. Established production schedules and communicated project to stakeholders. Increased patient traffic by 5% Managed all social media forums, including the company website, social networking applications and message boards. Healthcare Admin Intern City , State Company Name / Feb 2017 to Jun 2017 Scheduled appointments and registered patients. Recorded and filed patient data and medical records. Demonstrated analytical and problem-solving ability to addressing barriers. Directed patient flow during practice hours, minimizing patient wait time. Oversaw implementation of an effective budgeting and accounting system that improved efficiency and reduced
costs. Developed a system of staff communication that ensured proper implementation of treatment plans and
comprehensive patient care. Developed the design and execution of a program that contributed to 5% growth of the organization. Call Center Representitive City , State Company Name / Jun 2016 to Sep 2016 Demonstrated mastery of customer service call script within specified time frames. Maintained up-to-date records at all times. Provided cross training to 4 staff members. Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives were met. Customer Service Representative City , State Company Name / Jun 2015 to Sep 2015 Demonstrated mastery of customer service call script within specified time frames. Maintained up-to-date records at all times. Built customer loyalty by placing follow-up calls for customers who reported product issues. Formulated and enforced Service Center policies, procedures and quality assurance measures. Sales Associate City , State Company Name / Jun 2014 to Jan 2016 Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or Recommend, select, and help locate or obtain merchandise based on customer needs and/or desires. Optical price scanners. Bag or package purchases and wrap gifts. Exchange merchandise for customers and accept returns. Clean shelves, counters, and tables. Front Desk Assistant City , State Company Name / Sep 2013 to May 2015 Handled incoming and outgoing correspondence, including mail, email and faxes. Answer queries regarding computers. Drafted and typed grammatically correct office memos. Managing test reminder calls, photocopied all correspondence, documents and other printed materials. Retail Customer Service Associate City , State Company Name / May 2011 to Aug 2011 Greet customers entering establishments. Assist customers by providing information and resolving their complaints. Receive payment by cash, check, credit cards, vouchers, or automatic debits. Open and close cash registers. Performing tasks such as counting money, separating charge slips, coupons and vouchers. Place special orders or call other stores to find desired items. Completed floor replenishment to guarantee size availability and promote customer satisfaction. Kept current on market and product trends to effectively answer customer questions. Technical Skills
Electronic
Medical Database
Microsoft
PowerPoint
Microsoft Excel
Microsoft Word
Microsoft
Publisher
Adobe
Dream Weaver
Adobe Photoshop
Microsoft
Outlook
Windows
Adobe Premiere
Adobe Acrobat
GIMP
Adobe Reader
Community Service Food Drive, Mount of Salvation Church, 2012 Volunteer, ECO City Farms, 2014 Socktober Drive, Mount of Salvation Church, 2015 Dining Room Volunteer, So Others Can Eat (SOME), 2016 Volunteer, White Rose Senior Center, 2016 - 2017 | HEALTHCARE |
FRAGRANCE CONSULTANT Licenses Phlebotomy Certification 2014
Electrocardiogram Certification 2014 Skill Highlights Accomplished in hematology Laboratory diagnostic equipment Sample checking Quality control procedures Strong work ethic Professional Experience Fragrance Consultant 11/2013 to 12/2013 Company Name City , State Greet Clients, Provide knowledgeable service to clients, communicate product knowledge, sales. Office Manager 06/2007 to 06/2012 Company Name City , State Managing sales team. Organizing daily logs. Receiving and processing customer requests. Customer service and sales activities. Managing and inputting payroll. Job quality control and monitoring.General assistance/administrative support for the owners of the company. Customer Service 01/2006 to 04/2007 Company Name City , State Customer Service,Trouble Shooting products, Direct Selling, Customer Support, Accounts management. Education and Training Certification : Phlebotomy Technician 2014 Arkansas College of Health Careers City , State , United States Electrocardiogram Technician 2014 Associate of Arts : General Studies 2010 Arkansas College of Health Careers City , State , United States General Studies Pulaski Technical College City , State , United States Skills administrative support, Clients, Customer Service, Customer Support, Detail oriented, Direct Selling, filing, Hematology, Managing, Medical coding, Organizing, payroll, Phlebotomy, processing customer requests, quality control, Receiving, sales, specimen collection, Technician, Trouble Shooting | CONSULTANT |
WELLNESS DIRECTOR Professional Summary Skills SKILLS Body composition evaluations Telehealth experience Group Instruction One-on-one coaching Health education Data management Supervision Planning and Coordination Training & Development Leadership Compassion Conflict resolution CERTIFICATIONS Group Fitness Instructor, NIFS Certified Certified Therapeutic Exercise Specialist, ACE Certified Yoga, Tai Chi, Spin, TRX, Behavior Modification, Parkinson's, Health and Wellness, Aquatics NETA, Aquatic Exercise and Science and ACE Certified, Mixed Martial Arts and Boxing certified Inspector, Association of Boxing Commissioners. Accounting, HR, Promotion Administrative, Instructor, Public relations Arts, Instruction, Quality Budgets, Leadership, Quality control Business operations, Managing, Relationship-building Coaching, Marketing, Safety Chi, Market, Sales Interpersonal, Access, Statistics Excellent, NETA, Supervision Communication, Organizational, Team player Conflict resolution, Personnel, Trainer Clients, Camera, Video Data management, Policies, Composition Delivery, Presentations Educator, Pricing Finance, Processes Financial, Profit Forms, Program development Functional, Progress Work History WELLNESS DIRECTOR , 09/2015 to Current Company Name – City , State Helped clients set and achieve health and wellness goals. Conducted group wellness presentations for classes up to 80+ participants. Demonstrated safe and correct forms for each exercise and piece of
equipment. Conducted needs assessments or surveys to determine interest in or
satisfaction with wellness and fitness programs, events or services. Met or exceeded monthly revenue and training goals. Performed screenings every month for markers such as blood pressure,
weight and BMI. Conducted needs assessments or surveys to determine interest in or
satisfaction with wellness and fitness programs, events or services. Demonstrated safe and correct forms for each exercise and piece of
equipment. Built strong relationships with members to promote health, wellness and
available services. Conducted group wellness presentations for classes up to 80+ participants. Helped clients set and achieve health and wellness goals. Eliminated downtime and maximized revenue by providing top project
quality control. 01/2009 to Current Company Name – City , State Expanded cross-functional organizational capacity by collaborating across
departments on priorities, functions and common goals. Maximized productivity by keeping detailed records of daily progress and
identifying and rectifying areas for improvement. Explained and taught regulations and rules to athletes and coaches. Verified accuracy of score calculations before winners were announced. Communicated with athletic regulation staff, athletes and trainers. Collected daily reports for improved efficiency during athletic events. Inspected equipment for compliance with safety and event regulations. Established clear benchmarks for performance and monitored individual
and athlete progress. Educated athletes, trainers and fellow athletic regulation co-workers about
rules and regulations. Reviewed video playbacks and slow-motion camera footage to evaluate
calls and judge appeals. Calculated athlete and event statistics on rolling basis during event. Monitored play times and elapsed time during particular events, stopping
clocks to meet regulatory requirements. Educated and mentored more than 20+ co-workers on policy and
procedures during high pressured events. Improved athlete medical outcomes and delivery of care through improved
clinical quality processes. 09/2000 to Current Company Name – City , State Adapted classes to meet expectations and interests of members, resulting
in improved participation. Consulted with clients to define personal health needs, formulate effective
fitness, nutritional or rehabilitation plans and improve overall well-being. Modified workout plans according to fitness levels and medical
considerations. Broadcasted information about events, gym classes and community
offerings. Coordinated healthy and safe use of fitness tools, equipment and spaces to
prevent injuries. Worked independently and as member of cohesive team to support
individual needs. Supported program development by adding new and exciting classes to
facility schedules. Taught staff and participants proper methods for best use of equipment to
meet individual fitness goals. Applied performance data to evaluate and improve operations, target
current business conditions and forecast needs. Stayed current with market trends to determine optimal pricing of goods
and services and to capitalize on emerging opportunities. Established, optimized and enforced business policies to maintain
consistency and high-quality standards across multiple vendor operations. Used knowledge of market trends to create value-added solutions resulting
in 80% increase in service utilization. Directed business operations to maintain and improve company financial
gains. Managed day-to-day business operations, including accounting, finance,
HR, marketing and public relations. Devised, deployed and monitored processes to boost long-term business
success and increase profit levels. Set, enforced and optimized internal policies to maintain efficiency and
responsiveness to demands. Recruited, hired and trained initial personnel, working to establish key
internal functions and outline scope of positions for new organization. Founded and managed business operations, growing revenue through
personal training and on-site group fitness instruction with major business
companies and its' employee base to include staff families. Applied performance data to evaluate and improve operations, target
current business conditions and forecast needs. Maintained up-to-date administrative records to monitor operational
conditions. Managed key accounts, including developing sales presentations and
promotion initiatives to drive product sales and increase brand awareness. Enhanced operational efficiency and productivity by managing budgets,
accounts and analyzing company needs and industry trends. Education Bachelor of Science : Natural Health Studies , 05/2007 Clayton College of Natural Health - City , State Work History WELLNESS DIRECTOR , 09/2015 to Current Company Name – City , State Helped clients set and achieve health and wellness goals. Conducted group wellness presentations for classes up to 80+ participants. Demonstrated safe and correct forms for each exercise and piece of
equipment. Conducted needs assessments or surveys to determine interest in or
satisfaction with wellness and fitness programs, events or services. Met or exceeded monthly revenue and training goals. Performed screenings every month for markers such as blood pressure,
weight and BMI. Conducted needs assessments or surveys to determine interest in or
satisfaction with wellness and fitness programs, events or services. Demonstrated safe and correct forms for each exercise and piece of
equipment. Built strong relationships with members to promote health, wellness and
available services. Conducted group wellness presentations for classes up to 80+ participants. Helped clients set and achieve health and wellness goals. Eliminated downtime and maximized revenue by providing top project
quality control. 01/2009 to Current Company Name – City , State Expanded cross-functional organizational capacity by collaborating across
departments on priorities, functions and common goals. Maximized productivity by keeping detailed records of daily progress and
identifying and rectifying areas for improvement. Explained and taught regulations and rules to athletes and coaches. Verified accuracy of score calculations before winners were announced. Communicated with athletic regulation staff, athletes and trainers. Collected daily reports for improved efficiency during athletic events. Inspected equipment for compliance with safety and event regulations. Established clear benchmarks for performance and monitored individual
and athlete progress. Educated athletes, trainers and fellow athletic regulation co-workers about
rules and regulations. Reviewed video playbacks and slow-motion camera footage to evaluate
calls and judge appeals. Calculated athlete and event statistics on rolling basis during event. Monitored play times and elapsed time during particular events, stopping
clocks to meet regulatory requirements. Educated and mentored more than 20+ co-workers on policy and
procedures during high pressured events. Improved athlete medical outcomes and delivery of care through improved
clinical quality processes. 09/2000 to Current Company Name – City , State Adapted classes to meet expectations and interests of members, resulting
in improved participation. Consulted with clients to define personal health needs, formulate effective
fitness, nutritional or rehabilitation plans and improve overall well-being. Modified workout plans according to fitness levels and medical
considerations. Broadcasted information about events, gym classes and community
offerings. Coordinated healthy and safe use of fitness tools, equipment and spaces to
prevent injuries. Worked independently and as member of cohesive team to support
individual needs. Supported program development by adding new and exciting classes to
facility schedules. Taught staff and participants proper methods for best use of equipment to
meet individual fitness goals. Applied performance data to evaluate and improve operations, target
current business conditions and forecast needs. Stayed current with market trends to determine optimal pricing of goods
and services and to capitalize on emerging opportunities. Established, optimized and enforced business policies to maintain
consistency and high-quality standards across multiple vendor operations. Used knowledge of market trends to create value-added solutions resulting
in 80% increase in service utilization. Directed business operations to maintain and improve company financial
gains. Managed day-to-day business operations, including accounting, finance,
HR, marketing and public relations. Devised, deployed and monitored processes to boost long-term business
success and increase profit levels. Set, enforced and optimized internal policies to maintain efficiency and
responsiveness to demands. Recruited, hired and trained initial personnel, working to establish key
internal functions and outline scope of positions for new organization. Founded and managed business operations, growing revenue through
personal training and on-site group fitness instruction with major business
companies and its' employee base to include staff families. Applied performance data to evaluate and improve operations, target
current business conditions and forecast needs. Maintained up-to-date administrative records to monitor operational
conditions. Managed key accounts, including developing sales presentations and
promotion initiatives to drive product sales and increase brand awareness. Enhanced operational efficiency and productivity by managing budgets,
accounts and analyzing company needs and industry trends. Certifications CERTIFICATIONS Group Fitness Instructor, NIFS Certified Certified Therapeutic Exercise Specialist, ACE Certified Yoga, Tai Chi, Spin, TRX, Behavior Modification, Parkinson's, Health and
Wellness, Aquatics NETA, Aquatic Exercise and Science and ACE
certified, Mixed Martial Arts and Boxing certified Inspector, Association of Boxing
Commissioners. Skills Accounting, administrative, Arts, budgets, business operations, coaching, Chi, interpersonal, excellent Communication, Conflict resolution, clients, Data management, delivery, educator, finance, financial, forms, functional, HR, Instructor, Instruction, Leadership, managing, marketing, market, access, NETA, organizational, personnel, camera, policies, presentations, pricing, processes, profit, program development, progress, promotion, public relations, quality, quality control, relationship-building, safety, sales, statistics, Supervision, team player, trainer, video, composition Additional Information Enthusiastic wellness and fitness professional experienced in personal fitness
training throughout all age groups, group instruction with a strong background in
therapeutic exercise. Hardworking and dedicated team player with excellent
communication and relationship-building skills. Known for personable demeanor
and determined attitude. A fitness instructor and personal trainer with over 20
years of successful experience in preparing clients for their life long journey into
health and wellness. Recognized consistently for performance excellence and
contributions to success in the health and wellness industry. Strengths in building
interpersonal relationships and am a seasoned ACE and NETA certified group
fitness instructor in multiple areas (i.e. Tai chi, yoga, spin, TRX), certified
personal trainer and therapeutic exercise specialist. Multi-talented fitness leader
with a successful history helping individuals of all backgrounds and abilities
improve health, fitness and overall well-being. Knowledgeable about healthy
eating, exercise programs and good lifestyle choices. Adept at leading groups
and individual coaching sessions to promote wellness. Excellent educator adept
at working with people at all skills levels to improve physical strength, stamina
and health.
ACCOMPLISHMENTS Collaborated with multidisciplinary teams in the development of community
health and wellness programs to promote positive outcomes.
Supervised team of 5 staff members.
Documented and improved community access which led to increases in
multiple user accessibility and promoted long-term community engagement. | FITNESS |
CLIENT RELATIONS ADVOCATE Career Overview Seeking a challenging and rewarding career in Customer Service that would utilize acquired knowledge, training , and skills to achieve career growth potential and advancement. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Extensive experience includes performing needs assessments, gathering appropriate documents to assess efficiency, and analyzing processes and procedures. Core Strengths Responsible Bilingual English/Spanish written and spoken Data Entry Microsoft Word, Excel, Power Point, IUX Type 47 Words Per Minute 10-Key Calculator Strong organizational skills Telephone Experience Punctual Hard Worker Good Listener Follows Directions Team Player Energetic work attitude Accomplishments Customer Assistance Worked with company systems such as IUX and diligently completed all assigned tasks, working overtime as needed. Customer Service Researched, calmed and rapidly resolved client conflicts to prevent loss. Work Experience October 2009 to March 2015 Company Name City , State Client Relations Advocate Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals. Create, maintain, and enter information into databases. Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material. Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions. Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs. Maintain scheduling and event calendars. Schedule and confirm appointments for clients, customers, or supervisors. Conduct searches to find needed information, using such sources as the Internet. Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments. Hear and resolve complaints from customers or the public. Schedule appointments and maintain and update appointment calendars. April 2005 to February 2011 Company Name City , State Respite Care Provider Provide care for mentally disturbed, delinquent, or handicapped children. Operate in-house day-care centers within businesses. Assist in preparing food and serving meals and refreshments to children. Help children with homework and school work. Read to children and teach them simple painting, drawing, handicrafts, and songs. Organize and store toys and materials to ensure order in activity areas. Maintain a safe play environment. Dress children and change diapers. Observe and monitor children's play activities. Communicate with children's parents or guardians about daily activities, behaviors, and related issues. Sanitize toys and play equipment. Keep records on individual children, including daily observations and information about activities, meals served, and medications administered. Care for children in institutional setting, such as group homes, nursery schools, private businesses, or schools for the handicapped. May 2000 to October 2006 Company Name City , State Customer Service Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products. Manage staff, preparing work schedules and assigning specific duties. Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary. Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand. Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory. Manage the movement of goods into and out of production facilities. Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers. Assist customers by providing information and resolving their complaints. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners. Greet customers entering establishments. Answer customers' questions, and provide information on procedures or policies. Calculate total payments received during a time period, and reconcile this with total sales. Process merchandise returns and exchanges. Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately. Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items. Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans. Sort, count, and wrap currency and coins. Supervise others and provide on-the-job training. Stock shelves, and mark prices on shelves and items. Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment. Compute and record totals of transactions. Offer customers carry-out service at the completion of transactions. Educational Background Maric College City , State , US Certificate : Medical Coding and Billing Medical Coding and Billing Certificate: Medical Coding and Billing Sep 2007 Maric College San Diego, CA (Now Known As Kaplan College) C. Crawford Senior High School City , State , US High School Diploma High School Diploma Jun 2000 Will C. Crawford Senior High School San Diego , CA San Diego Job Corps City , State , US Certificate : Office Business Office Business Certificate: Office Business Jun 2002 Job Corps Imperial Beach, CA South Western College City , State , US Child Development South Western College Chula Vista, CA Certifications Medical Coding and Billing Certificate, Office Business Certificate, High School Diploma Languages Bilingual English/Spanish written and Spoken Skills Greet, Telephone Customer Service, Cash, Credit, Sales, Vouchers, Optical, Payments, Training, Inventory, Pricing, Billing, Forecasts, Greeting, Sales Floor, Stocking, Correspondence, Databases, Filing, Telephones, Painting, Client Relations, Clients, Schedule Appointments, Scheduling, Switchboard, Cashier, Accounting, Answering, General Office, General Office Duties, Inventory Records, Payroll, Process Payroll, Purchase Orders, Customer Service, Data Entry, Excel, Microsoft Word, Punctual, Receptionist, Retail Sales, Team Player, Word, Coding, Medical Coding | ADVOCATE |
BUSINESS DEVELOPMENT Professional Summary Seeking meaningful, part to full-time employment with an organization that could benefit from my professional experience with business development, management, and training business support. Core Qualifications Years of advertising and marketing Years of experience developing and maintaining a marketing plan and budget Years of experience of staff training and on site coaching Maintain great working relationships Use out of the box thinking to find solutions to very complex issues Years of experience on product development and launch in to the marketplace Skilled at design software such as inDesign, Illustrator, Photoshop Maintain great attitude in stressful times Versatile with various personality types Mentoring spirit - love to see others succeed! Open mind to change Open to learning and continuously improving Experience 01/2012 to 01/2014 Business Development Company Name － City , State Developed start up budget of $500,000 for new business, corporation Collaborated with business partners in design and creation of entire business concept Developed logo, menus, designed advertisements, radio spots, flyers, cards, etc. for marketing new business Created cost controls Interviewed, hired and trained entire staff Created and maintained strong regular clientele Personal interaction with guests Identified and solved areas of concern for guest recovery Operations Lead in running operations Ongoing coaching of staff Financial management of business Helped create marketing materials to grow business Met and maintained all state requirements and regulations Food safety regulations and procedures Bar liquor license laws and regulations Lead management team Oversaw payroll and bookkeeping Created and maintained social media including ongoing website changes Set up and maintained an entertainment schedule, budget and promotional materials Implemented employee incentive programs Developed and executed guest loyalty programs Purchasing Manager Maintained weekly inventory Oversaw weekly ordering of all food and supplies necessary to run the operations Ran weekly meetings with chefs, and partners to strategize and implement new ideas and programs Established and maintained cost controls and profit analysis Collaberated with national brands to help brand their product with ours Teamed up with national brands to promote events with POS materials, giveaways and specials Partnered with major suppliers on rebate programs, contract negotiations and identifying cost savings Worked with major suppliers to figure plate cost to identify profitable and non profitable items and menu placement 01/1985 to 01/2011 Business Management Company Name － City , State Lead management team Developed guest loyalty programs Developed guest satisfaction procedures Developed and implemented policy and procedure manuals Created recipe guides and plating procedures for 14 units to maintain consistency Created all print and marketing materials Created and maintained social media and maintained website changes Corporate Trainer Lead in training, motivating, and coaching of over 1000 staff members Help others to see the potential in themselves Help others to take the steps necessary to advance in the company Developed training manuals Developed job descriptions for every position within the company Worked with chefs to create recipes and specials to keep things fresh while maintaining cost controls Retail Product Development Help develop retail product, packaging and labels Helped worked with food processing authorities to establish shelf stability, ingredient and nutritional information for labels Helped worked with retailers to establish brand in the market Big box stores Retail grocers Convenient stores Met with national buyers to sell products Developed promotional and sales programs Created POS material Presented annual deals and purchase incentives Set up co-marketing with national brands Participated in product demos Took product to national food shows Represented product in national cooking competitions Education 1994 Bachelor of Science : Biology 1994 Graduated UNM - Bachelor of Science Degree with a major in Biology Professional Affiliations Juvenile Diabetes Foundation American Heart Association Make a Wish Foundation Skills Coaching, Cost Controls, Marketing, Point Of Sale, Promotional, Advertising and Marketing, Sales, Business Management, Cooking, Corporate Trainer, Food Processing, Packaging, Plating, Product Demos, Product Development, Retail, Retail Marketing, Sales Programs, Training Manuals, Budget, Business Development, Purchasing, Financial Management, Food Safety, Incentive Programs, Inventory, Operations, Ordering, Payroll, Purchasing, Purchasing Manager, Fundraising, Great Attitude, Illustration, Marketing Plan, Mentoring, Photoshop, Solutions, Staff Training | BUSINESS-DEVELOPMENT |
CONSULTANT Experience 09/2016 to 08/2017 CONSULTANT Company Name － City , State Supports the planning, organization, development, and direction of overall operation of a $1M Substance Abuse and Mental Health Services Administration grant during its no cost extension. Provides information, technical assistance and training to ensure the program operates in accordance with current federal, state, and local standards, guidelines and regulations, our established policies and procedures, and as may be directed by the Principal Investigator, to assure that the medically related emotional and social needs of persons receiving substance abuse intervention are met/maintained on an individual basis. Collaborates to present on "Alcohol and drug risk patterns of patients screened by advanced practice registered nursing (APRN) students" at the 13th annual meeting of the International Network on Brief Interventions for Alcohol and Other Drugs, Lausanne, Switzerland. Ensures program is in compliance with applicable state and federal guidelines and writes final financial and program report for submittal to SAMHSA. 01/2016 to 08/2016 GRANT PROJECT COORDINATOR Company Name － City , State Planned, organized, developed and directed overall operation of an alcohol screening, brief intervention and referral to treatment (SBIRT) training and evaluation project for 8 Advance Practice Registered Nurse (APRN) programs in three states using a $1M Substance Abuse and Mental Health Services Administration (SAMHSA)grant. Served as Project Director by applying knowledge of administrative procedures of budget, procurement, personnel and other administrative functions to ensure project activities were completed on time, within budget, and met their goals. Worked to ensure the program operated in accordance with current federal, state, and local standards, guidelines and regulations, our established policies and procedures, and as directed by the Principal Investigator, to assure that the medically related emotional and social needs of persons receiving substance abuse intervention were met/maintained on an individual basis. Supervised team of three employees to locate or collect, organize, enter and analyze 5000+ electronic and paper surveys within three months to evaluate program for no-cost extension eligibility. Collaborated to resolve web-based training and survey accessibility problems. Produced, edited and published several SBIRT training videos to sbirtonline.org and YouTube using on-the-job training. 07/2014 to 09/2015 PATIENT ADVOCATE Company Name － City , State Planned, organized, developed, and directed Social Services in accordance with current federal, state, and local standards, guidelines and regulations, our established policies and procedures, and as directed by the Administrator, to assure that the medically related emotional and social needs of the Cancer Life Center patients were met/maintained on an individual basis. Provided health education, case management and support to 300+ patients diagnosed with cancer, their families and care providers resulting in significantly fewer hospitalizations and reduced costs for care amongst supported patients. Assisted in developing a nationwide model for cancer navigation using guideline-driven cancer management strategies and a $15 million Centers for Medicare and Medicaid Services Innovation Grant. Guided the work of several staff in resolving problems with reporting weekly progress towards defined goals, reviewing and evaluating statistical reports as well as collaborating with patients and their families to increase patient medication compliance and attendance to scheduled physician appointments. 04/2010 to 04/2014 GRANT ACCOUNTS OFFICER Company Name － City , State Planned, directed and implemented program through which $137.6M Department of Housing and Urban Development (HUD) grant was administered to purchase and redevelop 1,246 affordable housing units in five states within three years; defined scope of 300+ projects, tracked project and overall program progress, created and distributed project status reports; reviewed and approved contracts, provided guidance on reporting and payment; Communicated with local municipalities, small governments and community groups to study environmental health problems and methods of disease prevention, coordinated nationwide environmental health protection programs, and evaluated and improved health education programs. Created, submitted and processed invoices and expenses totaling $37M, paying close attention to detail. Coordinated meetings with internal and external staff, collaborated to ensure individual projects were completed on time and within budget. Attended conferences/meetings and reviewed literature to stay abreast of current knowledge and issues. Monitored contractor compliance with specified programmatic and federal benchmarks in achieving their goals. Presented on "National Environmental Policy Act (NEPA) Part 50: Environmental Hazards Compliance Requirements for HUD Nonprofit Grant Recipients" to Habitat for Humanity International administrative staff, contractors and developers. Awarded a Certificate of Appreciation from Habitat for Humanity International. 05/2009 to 09/2009 PROJECT CO-COORDINATOR Company Name － City , State Planned, directed and executed the Women, Infant, and Children (WIC) Nutrition and Health Survey in Chicago using a National Institutes of Health grant. Scheduled and supervised 12 data collectors at six sites. In so doing, accelerated participant recruitment by identifying and correcting common misinterpretations of survey's purpose, risks, and benefits. Identified equipment needs, worked with principal investigator to develop data collection/information management system, compiled and delivered data collection packets, and on biweekly basis made purchase requests averaging $100. Evaluated program activities for compliance with organizational, state and federal guidelines. Recruited, interviewed, and hired 400 survey participants; recorded contracts and mailed financial incentives totaling more than $2,000. Education Doctor of Philosophy : Public Health Candidate Community Health Education Walden University TBD － City , State Public Health Candidate Community Health Education GPA: 3.3 2009 Master of Public Health : Community Health Sciences University of Illinois at Chicago School of Public Health － City , State Community Health Sciences Capstone: A Qualitative Assessment of Alzheimer's Disease Services and Programs GPA: 3.4 2007 Bachelor of Arts : Sociology Pre-Health Sciences Loyola University Chicago Loyola University Wellness Center Nursing Services － City , State Sociology Pre-Health Sciences GPA: 3.3 Summary Master's degree and more than seven years of experience planning, organizing, developing and directing social service projects. Possesses excellent communication and organization skills, pays attention to details and innately listens, empathizes and responds to patients, families, internal and external partners.
Forward thinking, emotionally intelligent and effective social services coordinator. Supervised team of three employees to locate or collect, organize, enter and analyze 5000+ electronic and paper surveys within three months to evaluate program for no-cost extension eligibility. Communicated progress to leadership and staff at all levels through detailed reports and presentations. Recognized by management for exceptional planning, analysis, writing and leadership skills and promoted to healthcare consultant. Commended by colleagues and management for being flexible, diligent and thorough. Highlights Microsoft Office Outlook, Word, Excel, PowerPoint, Publisher, Atlas.ti, SPSS, SAS and Internet Skills administrative, administrative functions, attention to detail, benefits, budget, Cancer, case management, conferences, contracts, data collection, direction, disease prevention, environmental health, financial, health education, Innovation, Director, meetings, Mental Health, Excel, Microsoft Office, Outlook, PowerPoint, Publisher, Word, navigation, Network, nursing, organizational, personnel, policies, procurement, progress, receiving, recruitment, reporting, SAS, Social Services, SPSS, surveys, technical assistance | CONSULTANT |
CONSULTANT Career Focus To obtain a position in the area of SAP Consulting, utilizing my skills, academic background and past work experience, thus encouraging career advancement with growth of the organization. SYNOPSIS SYNOPSIS 7 years of professional experience with 5 yrs of experience as an SAP Consultant and 2 yrs in Banking and Financial Analysis Working with Infosys Limited, Sunnyvale, CA, USA as a SAP Consultant - SAP FI/CO since Oct 2010 Have been involved in 5 project implementations across various areas in the SAP FI/CO module Prior work experience includes 2 years domain experience in Banking and Financial analysis at Yes Bank Ltd. India, Goldman Sachs, India and Ocwen Financials, India Working in California, USA (since Oct 2012) on a H1B Work Permit Experience Consultant 10/2010 to Current Company Name City , State 5 Yrs) Client: Is a leading American multinational corporation headquartered in Cupertino, California, that designs, develops, and sells consumer electronics, mobile devices, computer software, online services and personal computers. Roles and Responsibilities: Working as a Functional Consultant in the SAP FI/CO Module for the client. Involved in 5 Project Implementations in the FI/CO Module and presently working as the Module Lead of a 40 member Global FI/CO Support and Maintenance Team. The typical role as the Functional Consultant in each project broadly involved Requirement Gathering, Preparation of the Design Document, carrying out the configurations and coordination with the ABAP resources, Integration Testing, End User Training and Documentation, Cut Over, Go-live and Post Implementation Support and Production Support Handover. Project Overview: Payment Consolidation System, a vendor payment automation system which involves multiple customized tools leveraging existing SAP Functionality to enable to automation of a unique and complex business process involving payments to multiple vendors in addition to transmitting key information to frontend systems. SAP FI-CA (RMCA): Implementation of the FI-CA (RMCA) module implemented by the client for a specific business line involving mass business transactions. Have been involved in configuration of the system along with integration with the Core SAP Module and other downstream reporting systems (SAP BW / EDW) Revenue Recognition, a process involving customization of existing SAP Functionality to enable calculation and recognition of deferred revenue through creation of relevant Subscription or Service Oriented Contracts, enabling distinct calculations for each of the elaborate mix of product offerings. Journal Voucher Workflow, a web based utility which enables manual postings of various Accounting Postings Types, enabled with all SAP validations and customized features in addition to scenario based multi level approvals Balance Sheet Reconciliation, a web based utility which helps business users perform period reconciliation of balance sheet accounts to meet internal and statutory requirements after fiscal close. Production Support and Maintenance, supporting and maintaining the complete SAP FI/CO Landscape. The scope of work involves but is not limited to key functionalities implemented such as General Ledger, AR/AP, Automatic Payment Program (F110), Asset Accounting, AB-COPA, Special Purpose Ledger, Revenue Recognition, Taxes on Sales / Purchases, Vertex, Treasury, EBS, Collections and Dispute Management, FI-CA (RM-CA), Invoice Cockpit, Lockbox, in addition to various customized utilities and applications. Module lead of a 40 member Global FI/CO Support and Maintenance Team Co-ordinating with client for providing acceptable solutions to problems, queries raised by client within predefined stringent time limit and providing solution to users. Corrections and Enhancements made to the configuration settings for different company codes as per the business requirements Involved in Month End , Quarter End and Year End Close acivities which involve monitoring of system and resolving any close critical issues. Involved in SAP Support Packs and Enhancement Packs implementations Customizing and configuration of various areas of IMG activities including: General Ledger master records, Account receivable/ Accounts Payable, Withholding Tax, House banks, Taxes on sales and purchases, Asset Accounting, Basic setting of Controlling, Cost Center and Profit Center Accounting, Internal orders, Profitability Analysis, Integration of FI with MM and SD. Creation of G/L Masters, Cash Journals, House banks and Maintaining Field Status Variant and Posting Keys. Defining Fiscal year variant, Posting periods, Tolerance groups, Document types and number ranges. Configuring Automatic Payment Program (F110). Involved in Core user & end user training and preparation of user manuals. SAP Expertise Have extensive experience in Key SAP FI/CO functionaltities such as General Ledger, AR/AP, Automatic Payment Program (F110), Asset Accounting, AB-COPA, Special Purpose Ledger etc. Have worked extensively in the FI-CA (RMCA) module implemented by the client for a specific business line involving mass business transactions. Have been involved in configuration of the system along with integration with the Core SAP Module and other downstream reporting systems (SAP BW / EDW) Worked extensivlely in the Revenue Accounting model. Enabling deferred revenue accounting for various mix of products Extensive knowlegde of customized web based tools to enable postings in SAP with additional approval route features. Have been involed in customized tools develeoped leveraging SAP HANA Functionalities Experience in niche functionalities such as Electronic Bank Statements (EBS) and Treasury Experience in various standard and customized FI Reports across functionalties and integration with other SAP modules such as SD, MM and BW Experience in reading and understanding ABAP Code. Relationship Partner 04/2010 to 10/2010 Company Name City Acquisition of Small and Medium Enterprises (SME) clients (with turnover up to INR 2500 Million). Furnish the clients with end-to-end financial solutions encompassing Financial Markets, Trade and Treasury services, Corporate Finance, Account Services and Term Loans with focus towards Working Capital Requirements (such as Cash Credit Limits, Letter of Credit, Bank Guarantee, Invoice Discounting, Over Draft Limits etc.). Analysing their financials and rating these clients on financial and non financial risk. Maintain portfolio quality by proactive account management, Monitoring of account conduct; undertake stock and unit visits etc. Analyst 11/2007 to 06/2008 Company Name City Ensuring all cash and stock transactions in the client accounts are accurate in order to minimize financial risk. Conducting in-depth analysis of exceptions in the account and timely resolution of the same. Asset level analysis of funds before the monthly or daily Net Asset Value (NAV) is published. Preparing consolidated reports for high net worth clients taking into account all the internal and external holdings. Associate 07/2006 to 07/2007 Company Name City Financial Analysis of defaulted loans and approving it for foreclosure. Initializing and coordinating foreclosure of defaulted loans. Ensuring timely completion of active foreclosures. Education Degree/Certificate
Institute
Year of Passing
Percentage : Finance 2010 International Management Institute City GPA: GPA: 3.047 Finance GPA: 3.047 2006 Sri Bhagawan Mahaveer Jain College Senior Secondary Certificate (ICSE) Baldwin Boys' High School, Bangalore 2001 76.33% AMFI - Mutual Fund (Advisors) Module NSE's Certification in Financial Markets (NCFM) 2003 Sri Bhagawan Mahaveer Jain College DCM Shriram Consolidated
Ltd. (New Delhi)
Intern Bachelor of Commerce Bangalore University Higher Secondary Certificate Personal Information 21st September, 1985 Additional Information ACHIEVEMENTS & AWARDS ACHIEVEMENTS & AWARDS Received the Star Performer Award at Infosys Limited in Aug 2014, a recognition for excellenece in overall performance and client deliverables Received the MFG-SAP Champion Award at Infosys Limited in Q2 FY 2012, a specialized award to recognize excellence in the SAP Area Received Muliple Spot Awards at Infosys Limited , a recognition for excellenece in the designated Project. Consistently received the Best Rating in Performance Appraisal Cycle at Infosys Limited PERSONAL DETAILS PERSONAL DETAILS Date of Birth: 21st September, 1985 Sex: Male Skills ABAP, account management, reconciliation of balance sheet accounts, Accounting, Accounts Payable, Go-live, AP, AR, automation, Balance Sheet, Basic, Business Process, Cash Management, CA, Consultant, consumer electronics, Contracts, Corporate Finance, Credit, Client, clients, Document Management, Documentation, downstream, Estimating, features, financials, Financial, Financial Analysis, focus, Functional, funds, General Ledger, Ledger, Market, Profit, quality, reading, reporting, Requirement, Retail, Revenue Recognition, Sales, SAP BW, SAP FI, SAP, SD, Tax, Taxes, User Training, user manuals, Treasury, unique, utilities, Vertex, Workflow | CONSULTANT |
MARKET CONSULTANT - HEALTHCARE ADVOCATE Professional Summary Ambitious and dedicated managed care professional with robust organizational, communication and customer service
skills. Multi-disciplinary industry expertise with an emphasis in provider outreach, research\analysis and data integrity. Seeking a position to partake in new and innovative improvement processes and proactive provider education efforts. Education and Training BBA : Business Administration Human Resources Management University of New Mexico － City , State Business Administration Human Resources Management Skill Highlights Government relations knowledge Provider education and communication Personal and professional integrity Database management Relationship and team building Organizational planning Sound decision making Excellent research skills Claims analysis and review specialist Project management Professional Affiliations Member of Alpha Chi Omega Sorority Professional Experience Market Consultant - Healthcare Advocate August 2015 to Current Company Name － City , State
Provides in the
field
market
by market strategy, expertise, &
execution on Risk Adjustment &
Clinical Quality Programs (HEDIS/Stars)
prospective and retrospective programs for Providers.
Acts
as a designated resource for the Provider group to gain engagement.
Performs
data analytics to help identify high risk members and to develop a strategy and
plan for the practice. Consults
to help improve coding accuracy, documentation and management of patient
assessment information. Facilitates
access to medical records for chart review purposes.
Utilizes programs such as SalesForce, Tableau, Concur, and SharePoint to track various activities and reporting. Provider Network Specialist February 2014 to August 2015 Company Name － City , State Supported contracting efforts to "close the pricing gap" for both the Blue Community HMO and Blue Advantage HMO networks for the health insurance exchange, along with involvement in the beginning stages of additional exchange network implementations for 2015. Validated designations for all Essential Community Providers contracted with both exchange HMO lines of business. Strengthened and maintained provider relationships located within the Northeast region of New Mexico, including the Taos PHO and La Vida IPA. Audited monthly rosters received from the Taos PHO and La Vida IPA to insure correct system representation within PPW and Provider Finder. Validated credentialing status, network and pricing links utilizing Vistar, PPW, Legacy Premier and Premier Pricing. Utilized Blue Chip, PRAP and PQRS for additional claims issues review. Collaborated amongst peers to create provider training presentations and informational provider packets. Created standard contracts and amendments for all lines of business. Completed Single Case Agreements Assisted with maintaining Centennial Care and Medicare Appeals and Grievances. Participated in Behavioral Health Roster Project and Lovelace named Medicare Advantage Contract project. Claims and Third Party Liability Supervisor December 2013 to February 2014 Company Name － City , State Ensured compliance with HIPAA regulations and requirements. Maintained daily operations and processes within the department by monitoring employee workflow and distribution. Championed compliance with all departmental policies, as well as interface with Quality Assurance regarding procedure compliance. Streamlined departmental and individual performance metrics and took proactive action when necessary on a timely basis to maintain desired workflow outputs. Developed and implemented system and operational changes to improve service and production efficiency. Collaborated with the Training and Quality Review team to implement new and revised procedures. Strengthened the claim approval process including, but not limited to, providing assistance and support to negotiators with complex and/or difficult claims to determine negotiation leveraging points. Collaborated, coordinated, and communicated across various disciplines and departments. Championed internal audit rebuttal reviews and one-on-one feedback to direct staff. Boosted company efficiency and client satisfaction by streamlining processes deemed inefficient. Attended Lean Six Sigma and Rapid improvement events to identify optimal value stream maps. Identified process boundaries and determined opportunities to automate processes and functions. Provider Relations Field Representative November 2012 to December 2013 Company Name － City , State Conducted visits to participating Fee for Service New Mexico Medicaid Providers. Enhanced and delivered formal trainings, webinars, and other provider-related outreach. Applied knowledge of established procedures to resolve escalated provider questions, or management requests. Acted as the initial contact for escalated issues from the provider relations support staff. Examined claims and reports to ensure proper recoding of transactions and compliance with state and federal regulations. Investigated claim processing outcomes. Supervisor September 2011 to November 2012 Company Name － City , State Facilitated the enrollment process for all prospective employees and vendors seeking participation within the Mi Via Self-Directed Waiver program. Maintained relationships with Employers of Record (EORs) to ensure all prospective employees and vendors completed and provided all necessary documentation to begin employment. Demonstrated enrollment oversight and ensured enrollment processes met participant expectations and state regulations. Allocated resources appropriately to meet deadlines. Organized workflow between other departments to ensure efficient and accurate outcomes. Recruitment Specialist February 2010 to September 2011 Company Name － City , State Generated qualified candidates for open positions. Presented job opportunities to qualified customer service care representatives, along with senior leadership positions. Guided prospective candidates and negotiated contract terms. Screened potential candidates through in house and external interviews. Performed reference checks, exit interviews and other background verifications for all candidates. Facilitated training and on-boarding of 120 employees, for new client 2nd Quarter, 2010, bringing a projected $25,000 monthly revenue to the site. Bolstered recognition from client and internal transition leads. Excelled within deadline-intensive environment, ensuring the accurate and on-time completion of all recruitment efforts. Reduced employee attrition by 2% 4th quarter 2010. HRIS Administrator September 2008 to November 2010 Company Name － City , State Managed the Leave of Absence and FMLA process. Determine eligibility, processed employee requests, tracked FMLA leave taken and remaining hours for approved intermittent use and close-out file upon completion. Coordinated Workman's Compensation claims from initial accident reports through medical treatment and return to work documentation. Acted as a liaison between Liberty Mutual, SITEL and claimant. Supported benefits administration for on site and home based employees, including open enrollment, new hire orientation and qualifying events. Guided on site employee recognition programs including, employee referral bonus and service awards ceremonies. Mediated, documented and resolved employee relations issues. Maintained personnel file compliance for both on site and home based employees. Championed campaigns for community outreach; Juvenile Diabetes Research Foundation (JDRF), United Way, Toys for Tots and Road Runner food bank. Initiated employee involvement and participation. Skills Premier, automate, Behavioral Health, benefits administration, contracts, Critical thinking, client, client 2, customer service, Database management, decision making, Diabetes, documentation, employee relations, Government, HIPAA regulations, insurance, internal audit, team building, leadership, exchange, negotiation, network, networks, Organizational, personnel, policies, presentations, Pricing, processes, Project management, Quality, Quality Assurance, recruitment, Research, Six Sigma, Sound, workflow | ADVOCATE |
SENIOR BUSINESS DEVELOPMENT MANAGER Executive Summary Resilient and focused management professional providing 15+ years of progressive leadership experience with proven success in developing, growing, and managing account portfolios. Strong strategic-planning and people-management skills. Leverages in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and expansion. Organized and diligent, with excellent written, oral and interpersonal communication skills. Core Qualifications Strategic positioning Contracts Strategic planning Critical thinking Account management Competitive analysis New customer acquisition Stakeholder relations Professional Experience Company Name City , State Senior Business Development Manager Washington, D.C. Aug. 11, 2003 thru May 18, 2007 (8 am - 5 pm) Government-sponsored enterprise (GSE) which operates under a congressional charter whose mission is to expand the flow of mortgage money by creating a secondary mortgage market. Senior Business Development Manager: Created, executed, and oversaw both short- and long-term strategic plans and initiatives within the affordable housing sector. Led and supported business teams in a highly matrixed organization in addressing and resolving complex banking and financial transactional issues. Worked collaboratively with individuals across multiple functional Lines of Business on specific activities; interacted with external stakeholders in role as "Trusted Advisor" to address their respective business requirements and objectives. Managed deliverables per client needs, on time, and within compliance. Created project status briefings, reports, project artifacts including agendas, minutes, project plans, and correspondence. Developed and tracked metrics to measure progress on plans and initiatives. Key Accomplishments: Met Emerging Markets objectives for target year by exceeding 25% threshold in Washington D.C. & Philadelphia Metropolitan Statistical Areas (MSAs). Evaluated and supported 21 initiatives across various regions nationwide, including the Native American Tribal Lands & AARP/Fannie Mae Collaborative Housing Initiatives, and Center for Community Self-Help. Collaborated on the development and execution of the American Dream Commitment (ADC) Hispanic Strategy, with focus on increasing homeownership within the Latino community as part of Fannie Mae's homeownership commitment. Developed and implemented the "Manufactured Home" High-End product. Co-authored and rolled out the "New Hampshire Manufactured Housing Variance" program that served as a model for all other states seeking to initiate a similar manufactured housing loan program. Designed and introduced project plans for pilot initiatives in major markets, implementing build strategy to support multicultural/multilingual outreach efforts for African-American, Hispanic, Asian minority and underserved communities. Business Development / Sales Manager Laid Off): Managed and executed strategic planning initiatives. Assessed client needs into appropriate solutions with a primary focus on providing IT and BI products, tools, and services (i.e., SAP BusinessObjects(TM), Pentaho, iDashboards). Conducted data mining, research, and analysis activities. Led teams in response to RFIs, RFQs, and RFPs. Expanded promotional and visibility efforts through trade shows, conferences and networking events. Company Name City , State Marketing Manager Oct. 1, 2012 - Jul. 31, 2013 (8 am - 5 pm) Information technology (IT) firm providing customized business intelligence (BI), information and performance, management, web and support solutions to federal government and commercial clients. Laid Off): Administered widespread adoption of the corporate strategic marketing plan focusing on products and services, expansion and customer retention through development of targeted demand generation campaign efforts. Proposed integration of next generation BI tools. Supported regular communication of key planning initiatives and progress to executive leaders. Facilitated business process improvement by drafting policy and process guidance including memorandum and standard operating procedures. Promoted company products, services and capabilities through redeveloped company website incorporating social media and marketing collateral (i.e., capability statement, case studies, and white papers). Provided training, coaching, and mentoring to direct reports. Key Accomplishments: Established 12 strategic teaming partnership agreements Oversaw proposal development and submission that resulted in the following contract awards: $10M Operations & Maintenance contract under the U.S. General Services Administration, Federal Acquisition Service, Office of the Chief Information Officer, and $1M FedEx Dashboard Development. Designed and launched direct-mail campaign as part of two multi-vendor DE statewide training contracts offering 1,200+ comprehensive e-Learning, training, and certification programs with on-site, webinar and self-study web-based options. Composed and administered over a dozen press releases highlighting business relationship with the Governor's office. Contributed to the redesign/rebranding of company website to deliver informative, positive and intuitive user experience. Administered annual budget of $250,000 for Marketing Department and tracked revenue against expenses. Company Name City , State Senior Mortgage Specialist May 21, 2007 thru Dec. 5, 2008 (8 am - 5 pm) Independent mortgage company with financing of $500M annually in homeowner loans. Senior Mortgage Specialist (NMLS# 156398): Originated consumer loan mortgages (B2C) through client base of real estate agents, brokers, homebuilders, developers, and related industry professionals. Produced products and services marketing material. Conducted research and analysis to capitalize on opportunities and penetrate appropriate markets. Delivered product and finance training to realtors. Key Accomplishments: Increased loan originations by 100% in first year with an incremental increase of 32% in second year. Spearheaded retail mortgage lending start-up operations located in Sussex County resulting in 11% market share. Initiated and coordinated manufactured housing sector program and managed corresponding investor relations. Certified and Licensed Mortgage Banking Instructor in Delaware. Education 2014 Delaware Technical Community College City , State , US Pharmacy Technician Pharmacy Technician: Delaware Technical Community College, Georgetown, DE (2014) 2006 St. Joseph's University City , State , US Executive MBA Executive MBA: St. Joseph's University, Philadelphia, PA (2006) Muhlenberg College City , State , US Bachelor of Arts Bachelor of Arts Degree: Muhlenberg College, Allentown, PA (Junior Year Abroad, La Sorbonne, Paris, France) Affiliations Former Philadelphia Tri-Chapter of National Association of Hispanic Real Estate Professionals (NAHREP) Certifications Certified and Licensed Mortgage Banking Instructor in Delaware GE Six Sigma Green Belt, Fannie Mae Lean Six Sigma, Pharmacy Technician (#10046555) ACT Certified and Licensed Mortgage Banking Instructor in Delaware. Languages English (native speaker), French, Spanish, Presentations Managed and executed strategic planning initiatives. Assessed client needs into appropriate solutions with a primary focus on providing IT and BI products, tools, and services (i.e., SAP BusinessObjects(TM), Pentaho, iDashboards). Conducted data mining, research, and analysis activities. Led teams in response to RFIs, RFQs, and RFPs. Expanded promotional and visibility efforts through trade shows, conferences and networking events Skills Bi, Business Intelligence, Progress, Loans, Mortgage, Business Development, Marketing, Operations, Training, Solutions, Adc, Business Requirements, Correspondence, Fannie Mae, Gse, Metrics, Project Plans, And Marketing, Budget, Business Process Improvement, Clients, Coaching, Contracts, Drafting, E-learning, Federal Acquisition, Federal Government, Fedex, Integration, Integrator, Maintenance, Marketing Collateral, Marketing Department, Marketing Plan, Mentoring, Pricing, Process Improvement, Proposal Development, Strategic Marketing, User Experience, Web Based, Web-based, White Papers, B2c, Finance, Increase, Instructor, Investor Relations, Lending, Market Share, Mortgage Banking, Mortgage Lending, Real Estate, Retail, Retail Marketing, Retail Mortgage, Data Mining, Networking, Pentaho, Promotional, Sales, Sales Manager, Sap, Strategic Planning, Act!, Business Writing, Compounding, Excel, Fundraising, Horizontal, Hospital Pharmacy, Inventory, Mckesson, Microsoft Office, Microsoft Sharepoint, Ms Office, Outlook, Outpatient, Powerpoint, Project Management, Publisher, Robotic, Sharepoint, Siebel, Six Sigma, Six-sigma, Visio, Word, Pharmacy, Mba | BUSINESS-DEVELOPMENT |
DIRECTOR OF MARKETING Executive Profile Catalyst for transforming an organization's vision into reality. Creative, high energy professional with more than 15 years diverse industry experience that spans the realm of marketing, sales and communications for both internal and external use driving bottom line sales. Known for increasing sales, building strategic relationships, exceptional communication both verbally and written, account planning and management, flawless event and tradeshow execution, collaboration and negotiation skills, supported by equally strong ability as a "team player" to win trust and confidence from both internal and external customers. Public Relations Brand Building & Product Management Event Coordination/Management/Promotion Strategic Planning/Forecasting/Budgeting Social Media Strategy and Implementation ROI/Market Effectiveness Analysis Materials Generation Internal and External Use Account Management and Growth Advertising/Creative Generation Web 2.0/Interactive Media Website Content Creation/Nav./Mgmt. Distributor relationship building Share of Voice Strengthening Crisis Management Channel Management Sales Generation Skill Highlights ADDITIONAL QUALIFICATIONS AND EXPERTISE Co-Editor of Diesel Army Magazine Published author and photographer in over 100 magazines and online publications on a variety of topics Chosen for the Who's Who of Outstanding Professionals 2004, 2005, 2006. 2008, 2009, 2010, 2011, 2012, 2013,2014 Chosen as one of the "Top 35 Under 35" by SEMA Magazine Speaker/Lecturer Exhibitor Show 2004, 2005 (focus on brand building, PR basics and marketing basics) Marketing/Branding Webinar Presenter for SEMA (Specialty Equipment Market Association) 2005, 2006, 2007 Radio DJ/Morning Show Host for KCKR-FM Proficient in Word, Excel, Powerpoint, Prezi, Lotus Notes, Oracle, Hyperion, FTG, Camtasia, Photoshop, Adobe, Illustrator, Adobe InDesign, video editing software, audio editing software, Speednik, CRM Core Accomplishments Chosen for the Who's Who of Outstanding Professionals 2004, 2005, 2006. 2008, 2009, 2010, 2011, 2012, 2013,2014 Chosen as one of the "Top 35 Under 35" by SEMA Magazine Professional Experience Director of Marketing 01/2014 to Current Company Name City , State Serve as head of the marketing department providing strategy and leadership for brand preservation and growth Manage all public relations, advertising, media buying, collateral materials Write and create all collateral materials for marketing and sales use Write all articles and technical pieces for media placement and publication Manage all tradeshows, events distributor sales conferences and professional trade meetings Create and manage all apparel, merchandise and giveaways sold on a daily basis Collaborate with sales to ensure that marketing efforts are helping to yield maximum ROI Manage all aspects of the website including redesign, text, layout, etc. Manage all day to day marketing activities Manage all outside agencies and vendors for marketing activities Oversee marketing budget and costs, presenting to the board of directors regularly with strategic initiatives Specialist 01/2013 to 01/2014 Company Name City , State Serve as primary contact to distributors, corporate accounts and key large customers providing expertise and recommendations for development and increasing sales revenue Primary responsibility for management/growth of $120 million in key account sales Secondarily responsible for management of $20 million in key account sales Manage, plan and execute all distributor national sales mtgs., regional sales mtgs., corporate sales mtgs., reward trips, etc. Manage rewards programs for distribution including ISR, OSR and RSM incentives Day to Day management and training of Field Key Account Managers Manage Key Accounts budgets, growth incentive plans and rebate programs Collaborate frequently with Marketing and Sales to successfully implement programs and strategies Prepare and present monthly sales forecast reports and other competitive data Handle all distributor media placements, create marketing plan and execute action items Create a variety of collateral materials for use with key accounts and internal sales force Sales contract and pricing negotiation-including margin changes, buying incentives Work with French headquarters to bring new products to market in joint sales/marketing ventures Manage distributor communication for all product line segments and marketing managers Manage and coordinate media buying for all product lines and brands for the US Markets Coordinate public relations activities and advertorials Content generation-newsletters, websites, press releases, sales materials, Generate social media strategy and content for social media sites Liaison between sales, marketing and communications departments for facilitation on a variety of collaborative projects Create and manage media relationships facilitating stories and increasing coverage Coordinate and help to manage Virbac's presence at national and international tradeshows. Manage and facilitate multiple events to increase branding and develop key relationships internationally and nationally in all aspects. Help manage pre and post show communications to appropriate personnel and clinics to maximize and track sales efforts to ensure ROI on related tradeshow events Handle communication to stakeholders to help foster cross collaboration between departments and French headquarters to increase awareness of Virbac initiatives Manage outside advertising and marketing agencies CEO 01/2003 to 01/2014 Company Name City , State Manage communication outreach for national/international programs for multiple accounts, public relations, brand building, event management/coordination/promotion, social media strategy and implementation, strategic planning, forecasting, campaign and market effectiveness analysis, manage staff, media outreach, web 2.0, website content creation/site layout/navigation and create written materials for both internal and external distribution. Tripled client base and revenue after only one year; sustained growth, various successful media events/campaigns, long-term client retention, creating and implementing ROI driven pr/media outreach plans, advertising placement and creative generation, materials generation Served as primary client contact, direct media outreach, materials generation, budgeting, manage and direct creative (advertising/pr), managing staff, implementation of media strategy including social media, goal setting, analysis of effectiveness/efficiency, website creation/content generation/navigation, web 2.0 marketing, leading team to repeated client/agency victories, event management and promotion, teaching/speaking, manage sponsorship requests Senior Account Executive 01/2001 to 01/2003 Company Name City , State Managed all branding/marketing /media efforts for 6 clients proving ROI, generated media results, developed, created and implemented strategic media plans, managed staff, conducted client media training, developing timelines and product marketing strategy cost forecasts, material generation, managing expectations of clients and senior level internal management Supervised and developed account teams, responsible for 90% client retention rate, new business sales presentations, employee and team goal setting, conducted staff performance evaluations, managed vendor work with outside agency partners. Crisis Account Executive 01/2000 to 01/2001 Company Name City , State Responsible for account management marketing tasks for the bankruptcy department including: press release creation and distribution, client research, media list generation, media outreach, daily media clip monitoring, article generation and campaign lifecycle management. Kept 8 different accounts running smoothly. Created and edited various proposals and related documents (marketing reference guides, newsletters, critical communication documents, press releases, weekly employee letters for clientele). Trained executives on crisis procedures, developed on site plans for dealing with crisis in a variety of situations specializing in "spinning" the outcome favorably Junior Associate 01/1998 to 01/2000 Company Name City , State Developed, wrote and edited communication and marketing materials, media event coordination, celebrity interviews, taped editing for release to the press, team coordination, supervised assistants and vendors. Oversight of account and client budgeting, media list generation, media buying and placement, advertising creative development, public relations and media outreach, planning and managing of corporate and media events. Freelance Booker 01/1998 to 01/1999 Company Name City , State Directed guest management and relations including obtaining and "selling guests on the show story," coordinating all aspects of the booking from travel to hair and makeup to entertainment Conducted pre-interviews for the producers, obtained and secured back-up guests through phone work Managed guests upon arrival and visit to studios, updated database information for contacts and celebrities Reporter, Associate Producer, Editor 01/1996 to 01/1998 Company Name City , State Reported the weekend news, helped produce the weekend newscasts, went out on stories and interviewed subjects Created news content and stories for the newscasts, edited video tape Ran the Chyron machine during newscasts, studio camera operator on the morning show Education MBA : International Business Management 2012 University of Texas City , State , US MBA-International Business Management; University of Texas, Arlington, TX 2012 Graduate Certificate : Asian Business Studies 2012 Tongji University City , CN Graduate Certificate-Asian Business Studies; Tongji University, Shanghai, China 2012 Bachelor : Ferrari North America 1998 Baylor University City , State , US Bachelor of Communications - Baylor University - Waco, TX, 1998 Nicole Westfall: Sampling of Clients Served Over The Years Financial John Hancock Kellogg & Andelson Pharmaceutical/Medical/Spa Merck-Medco St. Jude's Children's Hospital Virbac Animal Health HealthMagic Migraine Miracle (launch) Pampered Perch (launch) Wax Poetic Carla's Concoctions Utilities Touchstone Energy Big Dig (Boston tunnel project) LPPC (Large Public Power Council) LCRA (energy consortium) NRECA (National Rural Electric Cooperative Association) Qwest Communications Lifestyle/Philanthropy Boyd Gaming Corporation Sam's Town Hotel and Casino Stardust Hotel and Casino Sam's Town Tunica Bang & Olufsen Nakamichi America House of Champions Covenant House California Dr. Judy Marshall Automotive Bentley Motors Vespa Automobili Lamborghini S.P.A Ferrari North America Indian Motorcycle Shelby Automobiles Carroll Shelby BorgWarner Turbo Systems (launch) Petersen Aviation Gooding & Company (launch) Haggerty Collector Network Meguiar's Inc. SEMA (Specialty Equipment Market Association) Royal Purple Inc. (re-launch) American Collector's Insurance Baer Inc. HKS USA Shelby Licensing Petersen Automotive Museum Kruse International Classic Restoration Enterprises Smeding Performance Street Concepts Trailgate Transfer Flow Racing Merchandise Mr. Gasket Motive Club Meacham Design, Performance Innovative Turbo Systems BSE : Bill Smulo Engineering BSE (Bill Smulo Engineering) B & M Racing & Performance Autotecnica American Collectors Insurance Allview Mirror Corporation Media/Internet ABC Television Ebay Motors (launch) Vanguarde Media (launch) Qwest Communications Crisis Communications Company Experience Barneys of New York Exxon, Inc PG&E Corp. Federal Mogul Corporation Metabolife Regal Cinemas Edwards Theatres Grove Worldwide Furr's/Bishops Einstein/Noah Bagels Global Crossing Food Lion Southwest Gas Corporation EJ Meyer Corporation Lizzy Grubman Don King Productions Oscar De La Hoya Tri Valley Growers Halle Berry BWise Napster Steel Horse Automotive Political Communications/Strategy Experience Presidential Election for Venezuela (1999) Military Experience 01/2004 to 01/2005 Company Name Co-Editor of Diesel Army Magazine Published author and photographer in over 100 magazines and online publications on a variety of topics Chosen for the Who's Who of Outstanding Professionals 2004, 2005, 2006. 2008, 2009, 2010, 2011, 2012, 2013,2014 Chosen as one of the "Top 35 Under 35" by SEMA Magazine Speaker/Lecturer Exhibitor Show 2004, 2005 (focus on brand building, PR basics and marketing basics) Marketing/Branding Webinar Presenter for SEMA (Specialty Equipment Market Association) 2005, 2006, 2007 Radio DJ/Morning Show Host for KCKR-FM Proficient in Word, Excel, Powerpoint, Prezi, Lotus Notes, Oracle, Hyperion, FTG, Camtasia, Photoshop, Adobe, Illustrator, Adobe InDesign, video editing software, audio editing software, Speednik, CRM Certifications Graduate Certificate-Asian Business Studies Tongji University, Shanghai, China Professional Affiliations Marketing/Branding Webinar Presenter for SEMA (Specialty Equipment Market Association) , , 2007 Presentations Manage all tradeshows, events distributor sales conferences and professional trade meetings Supervised and developed account teams, responsible for 90% client retention rate, new business sales presentations, employee and team goal setting, conducted staff performance evaluations, managed vendor work with outside agency partners Skills Marketing, Advertising, Public Relations, Roi, Budgeting, Media Strategy, Social Media Strategy, Content Creation, Forecasting, Pr, Site Layout, Strategic Planning, Teaching, Buying, Buying/procurement, Sales, Media Buying, Associate, Training, And Marketing, Branding, Account Executive, And Sales, Sales To, Tradeshows, Clients, Agency Partners, Business Sales, Forecasts, Marketing Strategy, Product Marketing, Sales Presentations, Basis, Budget, Distributor Sales, Marketing Department, With Sales, Account Sales, Accounts And, Accounts Manager, Budgets, Corporate Accounts, Corporate Sales, Increasing Sales, Isr, Key Account, Key Accounts, Marketing Plan, Million, Monthly Sales, National Sales, New Products, Pricing, Regional Sales, Sales Contract, Sales Force, Sales Forecast, Sales Revenue, Sales/marketing, Increase, Liaison, Tradeshow, Account Management, Bankruptcy, Different Accounts, Proposals, Database, Account Planning, Adobe Indesign, Ambitious, Catalyst, Channel Management, Crisis Management, Crm, Customer Relationship Management, Diesel, Excel, Hyperion, Illustration, Illustrator, Indesign, Interactive Media, Lotus Notes, Marketing/advertising, Masters Of Business Administration, National Accounts, Natural, Oracle, Photoshop, Powerpoint, Product Management, Relationship Building, Rest, Sales And, Sales Campaign, Sales Generation, Share Of Voice, Steering, Suspension, Team Player, Voice, Word, Automotive, Business Management, Mba, Aviation, Rural Electric, Sampling | PUBLIC-RELATIONS |
PRODUCT MARKETING MANAGER Professional Summary Seasoned omni-channel professional skilled at collaborating with multiple stakeholders to determine audience interest and develop strategic go-to-market plans that align with the company's business priorities and initiatives. Core Qualifications Excellent Communicator Problem Solver Highly Organized Influential Leader Metrics Savvy High Productivity Collaborative Team Player Experience 03/2016 to Current Product Marketing Manager Company Name － City , State Responsible for the execution of new product development and Marketing strategies within Outdoor and Golf categories via global and domestic sourcing partners. Conduct market research through market competitive analysis, customers needs and trends to identify product gaps and sales opportunities. Implement marketing plans, including product positioning, marketing strategies, and market strategy insights. Conduct financial calculations to maintain products profitability and analyze financial reports for the support of strategic recommendations. Execute copy and images to be included in marketing collateral and briefs the creative team on jobs and photography direction of products. Develop marketing tactics including annual printed catalog, e-blasts, direct mail, digital marketing, press releases and social media. Implement Continent level catalog and promotional pricing strategy, analyzing competitive offerings and protecting profitability. Create presentations for internal and external communication. Work collaboratively with cross-functional teams to execute recommended solutions that improve the overall category success. 04/2014 to 03/2016 Site Merchandising Manager Company Name － City , State Responsible for creating the online assortments, digital promotions, and sales & metrics of all Ashley Home Store product. Implemented merchandising, product placement and navigation strategies to achieve product volume and financial objectives. Researched and analyzed consumer behavioral characteristics, Ecommerce trends, and retail landscape to stylistically interpret and react to emerging market conditions. Worked closely with SEO, Marketing, Content, and Copy to make sure all products are receiving maximum exposure in all channels. Used Adobe Omniture and Google Analytics to analyze traffic patterns and keep record of customer behavior and shopping patterns. 04/2012 to 04/2014 Assistant Category Manager Company Name － City , State Responsible for maintaining assortment responsibility for $32 million dollars in annual sales. Merchandised and manage storefronts, site branding, and promotional product maintenance. Strategically planned and achieved overall goals of department- continually measuring to ensure profitability. Developed long and short term promotional plans relating to trends and marketing opportunities. Generated and analyzed reports, sales recaps, and presented at meetings. 05/2011 to 04/2012 Assistant Trade Marketing Manager Company Name － City , State Responsible for developing annual marketing plans for product categories representing $50 million dollars annually in sales. Developed all trade marketing materials and communications. Launched new products and programs as needed at sales meetings. Developed content and promotional pricing strategy. Analyzed customer data, segmented accordingly, and targeted with relevant programs. Created strategic marketing plans to evaluate the product mix and positioning. Continually improved brand strength and credibility with marketing and promotions. Created monthly sales reports, PowerPoint presentations, and comparative graphs. 05/2010 to 05/2011 Assistant Buyer Company Name － City , State Responsible for buying for $6 million dollars of product: including maintaining margin, demand sales, inventory levels, and marketingof products for the catalog and website. Continually improved brand strength and credibility with marketing and promotions. Maintained an ongoing understanding of the target market and competitors. Launched company Facebook page and maintained Website Blog. 01/2007 to 04/2010 Merchandiser Company Name － City , State Responsible for buying responsibility for $25 million dollars worth of business annually. Strategically marketed all products through the most effective channels possible. Figured and applied competitive pricing to all products selected. Created and maintained sales analysis of assigned categories. 08/2003 to 07/2006 Technical Designer Company Name － City , State Responsible for the overall design, construction and production approval process of garments: including creating technical drawings in Adobe Illustrator CS, specifications in Web PDM, and communicating all changes with Far East vendors. Education 2009 MBA : Business University of Phoenix － City , State Business Administration 2002 Bachelor of Arts : Fashion Design Mount Mary College － City , State 2000 Study Abroad American Intercontinental University － City England Skills Branding, catalog, communication, competitive, content, Excel, Ecommerce, financial, Google Analytics, graphs, inventory levels, leadership, marketing plans, marketing, market, marketing materials, meetings, merchandising, PowerPoint presentations, negotiator, communicator, navigation, organization, positioning, pricing, pricing strategy, problem solver, research, retail, sales, sales analysis, sales reports, strategic marketing, team player, Website, Word | APPAREL |
SALES Career Focus Professional, yet laid back top notch sales person and manager offering a 29 year background in sales and customer
service, as well as in-depth understanding of the sales cycle process. Summary of Skills Excellent people skills Corporate buyer background for major automotive Established track record of exceptional sales results group Recipient of numerous sales awards Staff training and development Effective Retail Sales Manager Establishing goals and setting priorities Decisive leader Consistent work history Powerful negotiator Customer service experience Compelling leadership skills Flexible work schedule Exceptional time management skills Exceptional multi- tasker Strong public speaker Accomplishments Multiple sales person of month awards Multiple Sales person of year awards Employee of Month Awards Was member of Peninsula Sales and Marketing Was President of Senior Sales Executives Earned membership in Ford Motor Company's 300/500 Masters Club Earned Chrysler Sales Award Ring Tysinger Motor Co.'s Loyalty/Management ring Hall Automotive Corporation's Loyalty /Management ring. Professional Experience Sales May 2011 to Sep 2013 Company Name － City , State Top of sales board consistently Monitored multiple databases to keep track of all company inventory. Transported clients to other company locations to view and select right vehicle for them Increased sales monthly by implementing strategies to develop and expand existing customer base. Maintained high aftermarket and finance percentages through keeping clients informed and recommending products prior to turn over Assisted sales managers with walk around and product presentation training Assisted sales Managers with vehicle appraisals Helped other sales people learn relationship building and closing skills Chrysler SRT VIPER Certified Participated in company sponsored civic activities: Wounded Warriors" Crossing of America.org" US Navy Chiefs "Selectee" Program Multiple school and community sport programs Maintained company vehicle Locked door at night when necessary (trusted to open and lock store. Corporate Buyer/ Wholesale Manager Mar 2004 to May 2011 Company Name － City , State Assigned multiple franchise locations as Wholesale Manager Attended weekly Corporate meetings to discuss store level issues, track store eligibility for purchases, and plan of attack for the week ( Travel needed if any etc..) Followed up with in store meetings with GM'S and Used Car managers to discuss recommended purchases and corporate recommendations Participated in weekly conference calls with Regional GM's, GM's, and Sales managers for updates and training Recommended merchandising and marketing strategies Purchased multiple types of used vehicles for assigned stores Appraised vehicles over the phone as described by sales manager Followed up with physical inspection of all trades for accuracy Controlled wholesale accounts for each assigned store location Trained new and used car managers appraisal techniques Tracked all company locations inventory using multiple databases Followed market trends , market share, and days supply through company databases and various other tracking systems Controlled overage inventory by assessing value and arranging inner company transfers or packaging to an outside source Facilitated inner company transfers store to store for inventory control Established relationships with local wholesalers and other franchise dealers to purchase and dispose of vehicles Traveled weekly to Auto Auctions nationwide to purchase and sell inventory Purchased vehicles online through " Smart Auction" and numerous other websites Followed up with Post Sale inspections on all purchases to insure service cost kept at a minimum Arranged transportation and tracked all vehicles transported to and from auctions Turned in weekly purchase updates to Regional GM's Arranged all travel personally Prepared and turned in monthly expense reports Maintained company vehicle. Sales person/ Sales Manager Sep 1989 to Mar 2004 Company Name － City , State Senior sales executive Wholesale Buyer Tracked client's through personal and company databases Set personal Milestones and Goals and accomplished them Achieved high sales percentage with consultative, value-focused customer service approach. Handled Fleet bids for Municipalities, Counties and State. Quoted prices, credit terms and other bid specifications. Acquired out of stock vehicles by using dealer exchange techniques Negotiated prices, terms of sales and service agreements. Prepared , Mailed correspondence, and followed up with clients Executed outbound calls to existing customer base resulting in referrals and increased sales Assisted management with Walk-around and product presentations for training purposes Valeted clients vehicles for service Maintained company vehicle Promoted to Used Car Manager: Hired, trained and maintained sales people Set departmental projections Prepared advertising for local and military newspapers Monitored multiple databases to keep track of all company inventory. Turned wholesale losses into wholesale profits Increased used car sales by planning and executing training Appraised incoming trade ins Work sales desk with sales people and new car department manager Stocked in all incoming used vehicles, to include pulling "carfax" or "autocheck" reports Processed all inventory through service and detail departments Established relationships with local wholesalers and other Franchise dealers to purchase stock units and dispose of unwanted inventory Attended Auto Auctions to purchase inventory and dispose of unwanted units Switched to Backed by Dealer Principle as independent wholesaler Helped dealer dispose of and track overage units Bought and sold units for Company through wholesale and Auction sources Bought and sold units to numerous other franchise and independent dealers. Education High School Diploma Wingo High Shool － City , State , USA Certifications Dale Carnegie (Public speaking and relationship building) Grant Cardone (Sales and Objections) Ford Motor Company product and sales training (previously certified) Chrysler Corporation product and sales training (previously certified) Invited by previous employer to be one of 500 dealers nationwide to receive " SRT Viper " training certified (Completed certification) Skills advertising, approach, Army, automotive, closing, credit, client, clients, Customer service experience, customer service, databases, Staff training, expense reports, finance, inspection, inventory, inventory control, leadership skills, marketing strategies, market trends, marketing, market, meetings, merchandising, exchange, Navy, negotiator, newspapers, packaging, Excellent people skills, presentations, public speaker, Public speaking, relationship building, Retail Sales, Sales, sales manager, sales training, seminars, phone, time management, transportation, view, websites | SALES |
CONSTRUCTION WORKER Highlights Highly Motivated. Dependable. Ethical and honest. Dedicated. Hard working. Experience Company Name May 2014 to May 2014 Construction Worker City , State I performed demolition work by taking down the rooms, cleaning them up and getting them ready to be remodeled. Company Name May 2013 to August 2013 Assembly Line Painter City , State Paint Shop Assembly line: E-Z Go. I retrieve the parts from the paint shop and take them off the assembly line. Company Name April 2012 to August 2012 Bus Washer City , State Start date. End date. Education Stetson University 2016 Bachelor of Science : International Business City , State , US Skills Assembly, Paint Shop | CONSTRUCTION |
CONSULTANT Executive Profile Marketing Executive offering outstanding presentation, communication and cross-cultural team management skills. High-energy, results-oriented leader with an entrepreneurial attitude. Desires a high-level position in a professional corporate environment. Skill Highlights Hubspot/SEO Marketo Google Analytics/PPC Wordpress Salesforce.com Project Management Basecamp JIRA MS Project Trello Core Accomplishments Project Management: Introduced SCRUM to marketing team, resulting in a 15% increase in productivity. Created a metrics-based reporting for marketing and sales teams to track all conversions. Human Resources: Spearheaded a new-hire program which increased retention. Operations Management: Initiated geo-local landing page PPC strategy, which resulted in a 35% lift in conversion within a million dollar per month budget. Handled all SEO strategies related to creating successful advertising for new dealer program and growing affiliate channel 44%. Staff Development: Launched well-received refresher program of professional development courses for all staff. Created a self assessment and rubric for measuring growth. Professional Experience Consultant Jan 2015 to Jan 2016 Company Name - City , State Created new revenue streams via LinkedIn and Meetups. Generated new business through inbound lead generation campaign. Captured local market share with small business clients through a partnership referral program. VP of Marketing Oct 2012 to Jan 2015 Company Name - City , State Spearheaded mega PPC campaign, resulting in a 53% increase in revenue year over year. Generated new business through SEO and PR campaigns. Created new revenue streams through cutting unnecessary expenditures of $89,000. Held accountable for a daily goals of 150 systems, which were often exceeded. Improved customer experience via Website relaunch with mobile and Ecommerce implementation. Forecasted, trend analysis, lifecycle/product marketing, promotions, product testing, affiliate and customer base marketing. Trained sales pods on new product rollouts and provide rebuttals based on product knowledge and competitor intelligence. Director of Marketing Jun 2011 to Sep 2012 Company Name - City , State Generated increased revenue of 45% by acquiring and upselling these clients: Codank Software, Checkpoint Technologies, Security Guard Exchange, Lowes, Mercedes Benz, Toyota, and Bank of America. Developed and directed strategy for launch of new viral campaign based entirely on a shoestring budget and yielded 1,500 participants. Instituted project management to allow clients to manage their campaigns effectively, increasing productivity by 15%. Coordinated corporate events for the Mayor Fox of Charlotte, CBI (non-profit) and other clients. Negotiated client contracts including: terms and conditions, pricing and services including customized, digital strategies to all clients. CEO/Client Success Officer Jul 2006 to May 2011 Company Name - City , State Liaised with all clients to ensure 100% satisfaction including first call resolution (98% FCR). Conducted sales and implemented marketing plans and local PR strategies increasing our impressions by 200%. Designed and implemented digital marketing projects on time and on budget. Ensured monthly rent was paid on time and pursued any delinquent payments in a timely manner. Director of Marketing Jun 2009 to Feb 2010 Company Name - City , State Executed hands-on Interactive-Digital, IT, Analytics, SEO, SEM, SMO, Vendor Relations, Analytics and leverage multi-million dollar budgets. Full redesign/rebrand and Ecomm implementation for Dental, Medical, Veterinary and Special Markets. Developed SEO friendly, Social Media enriched site for Henry Schein. Conducted usability, beta & multivariate testing for new site launch. Interactive Consumer Marketing Manager Nov 2008 to Jun 2009 Company Name - City , State Developed and directed strategy for launch of new Optimum Auto product that became #1 in the market place for the next 11 months after launch. Solely drove online traffic through PPC and SEO resulting in $4 million in Auto sales in only 3 months. Branded Optimum Homes campaign and launched with promotions, blog and multi-media to drive revenue by 60%. Executed hands-on SEO/SEM/PPC/SMO optimization of all large company sites, email campaigns and analytics for newsletters, Press Releases and Ad placement. Education Master's Degree of Arts , English, Business and Multicultural Education Stony Brook University - City , State GPA: GPA: 4.0 English, Business and Multicultural Education GPA: 4.0 Six Sigma Black Belt Certified , Project Management MSI Bachelor's Degree , English Hofstra University - City , State English Languages Fluent in French and Creole, Proficient in Spanish and Russian Interests Golf, volleyball, cooking, and boating. Publications Published: August 2009's Search Engine Strategies Magazine (SES) for article entitled, "SMS vs. WAP" *Published: Front Page of June 2009's Search Engine Strategies Magazine (SES) for article entitled, "What is Web 3.0?" 2 page article on page 28 *Published: Front Page of May 2009's Search Engine Strategies Magazine (SES) for my article entitled, "Widget World," full page article on page 22 *Business Leader Magazine page 35-Mover and Shakers article bio Additional Information HONORS Deans List, Academic Scholarship, Published Poetry, Nominated by the International Society of Poets for Poet of the Year award for 1999, Invited to read poetry and receive an "International Poet of Merit" Award Medallion at the ninth annual International Society of Poets Convention and Symposium in Washington, DC. ACHIEVEMENTS Radio Guest on Business Leader radio; October 2013 Nominated for Charlotte's Leader's Under 40- Class 2, January 2012 WINNER of the Charlotte Triad "Movers and Shakers Award of 2011," presented by Business Leader Magazine. Radio Asked to be a Guest Speaker at Steve Jobs, MACTECH Conference Nov, 2010. VOLUNTEER/CHARITY WORK Assistant Scout Master for Boy Scouts of America, Troop #565, American Heart Association and the Red Cross. Pay It Forward National campaign with MSU, University of Florida and University of Southern Alabama. Mentor to young entrepreneurs through MicroMentor.org- May 2015-current. Skills Adobe, Agile, SCRUM, analytical skills, social media, SEO, SEM, PR, pricing, product marketing, product testing, optimization, promotions, and writing proposals. | CONSULTANT |
FLIGHT MANAGER Summary I am an enthusiastic, fun and dedicated professional with exceptional communication, account management and conflict resolution skills. I have a passion for building relationships and providing exceptional customer service. Motivated by competition, Self-starter, and an effective team member. Highlights Professional Summary Core Qualifications Negotiation De-escalation Customer Service Conflict Resolution Account Management Time Management Sales International Logistics Project Management Strong interpersonal skills Skilled in MS Office Customer-oriented Skilled multi-tasker Exceptional customer service skills Experience January 2013 to Current Company Name Flight Manager Manage daily operations for 80 to 120 aircraft and strengthen relationships with assigned crew members to ensure a seamless travel experience for the client. Responsible for gathering and disseminating timely information to remedy disruptions caused by, but not limited to weather, human error and aircraft abnormalities. Provide a timely, professional and educated resource to crew members by thoroughly researching every concern and calmly resolving elevated issues. Train, mentor and act as a resource to new team members. Collaborated with leadership to create new communication tools for faster and more effective communication between departments. January 2012 to January 2013 Company Name Sales Associate Responsible for greeting customers and providing an enjoyable shopping experience through excellent customer service, product knowledge and communication. Hired as a permanent employee after being hired to seasonal help resulting from high productivity. Independently designed store visuals using guidance from corporate standards. January 2009 to January 2013 Company Name Front Desk Coordinator Responsible for proving customer service, database instruction and fielding phone calls. Spearheaded the creation of an interactive advertisement/ exibit for a school play showcasing students writing and acting talents. Education 2013 Kent State University Bachelor of Applied Studies Skills Account Management, conflict resolution, client, excellent customer service, Customer Service, database, instruction, leadership, Logistics, mentor, Negotiation, Project Management, researching, Sales, Self-starter, phone, Time Management | AVIATION |
E-LEARNING DESIGNER Career Overview Highly skilled and experienced educator with a strong
background in information technology. Adept at addressing the needs of a variety of learners and administrators.
Strongly knowledgeable about all approaches to distance learning. Qualifications Vast experience with e-learning development software Strong understanding of teaching methodologies Extensive knowledge of emergent and current technologies Excellent organizational and management skills Ability to create training modules, storyboards and content outlines Proven ability to work with multiple parties in collaboration High proficiency with HTML and authoring tools Skills Adobe: Captivate, Media Encoder, Reader Microsoft: Excel, Internet Explorer, Media Player, Outlook, Paint, PowerPoint, SharePoint, Skype, Visio, Word Google: Chrome, Docs, Drive, Forms, Gmail, Sheets IBM: DB2, SQL, Stored Procedures, Kenexa Other: Apple iMovie, Dayana Networks Voice Record Pro, SAP Success Factors, Tech Smith Snag It, VMWare, YouTube, C, HTML, Javascript Work Experience E-LEARNING DESIGNER July 2015 to Current Company Name － City , State Design, developed and p roject managed education team for 501(r) regulatory compliance curriculum including learning objectives, content analysis, story boarding, interactive design, test, project
scheduling, instructional design and d evelopment design Design, developed and project managed education team for We ID for Patient Safety including learning objectives, content analysis, story boarding, interactive design, problem based scenarios, test, project scheduling, instructional design and development design Analysed, designed, documented and tested e-Learning process for new LMS and authoring tool including pretest, posttest, curriculum, SCORM and feedback surveys Designed, tested and implemented technical solution for SharePoint training resource pages, knowledge center, navigation and department sites Researched, designed, tested and implemented a solution for How To videos on SharePoint video channel INSTRUCTIONAL DESIGNER May 2009 to June 2015 Company Name － City , State Gathered requirements, allocated and managed
budgets, designed and developed curriculum, managed eLearning and ILT delivery,
planned and executed United States and International training, measured training,
championed corporate initiatives, supported organizational requirements, and
advised leadership from first line managers to senior executives. I ntegrated technology in training, designed,
developed and delivered eLearning and ILT experiences, designed, maintained and
updated eLearning and ILT training materials, created and maintained training
project time lines, ensured quality content and materials, included instructional
pedagogy and adult learning theories, assessed learning outcomes and used
eLearning authoring tools and techniques. TRAINER January 1991 to April 2009 Company Name － City , State Designed,
developed, authored, delivered and implemented training delivered in the class
room and online for data and security software Project managed and collaborated with stake holders, content owners and subject matter experts to create learning objectives, content and assessments Designed courses for various delivery methods including class room, web, computer, magazine articles, book
publications, and speaking at conferences Project managed proposals, schedules, resources, and tasks for implementation and delivery of training and proof of concepts Implemented training as editor, subject matter expert, class manager, trainer and class administrator Education and Training Master of Science : INSTRUCTIONAL DESIGN AND TECHNOLOGY , 2015 WESTERN ILLINOIS UNIVERSITY － City , State , United States Master of Science : COMPUTER SCIENCE , 1994 DEPAUL UNIVERSITY － City , State Bachelor of Science : Facilities Planning and Management , 1984 PENNSYLVANIA STATE UNIVERSITY － City , State , United States Certifications IBM
Database IBM Application Development IBM Technology Expert NIH Protecting
Human Research Participants Writing Editing Community Service Innovation
Hub Stakeholder at the Illinois Math and Science Academy Volunteer Instructional
Designer at York High School Society President for the Children of the
American Revolution Society Volunteer for York Athletic Boosters Volunteer for York Academic Boosters Coach for Sandburg Science Olympiad Team Coach for American Youth Soccer
Organization Volunteer for Elmhurst Swim Team Presentations International
DB2 User Group, Spain, 1998 Information on Demand, Unites States, 2006 Information on Demand, United States, 2007 Publications Debra
Eaton and David Majcher: Test Data Management, in: eLearning, IBM Corporation,
2009 Debra
Eaton and David Majcher: Data Archiving, in: eLearning, IBM Corporation, 2009 Debra
Eaton, Vitor Rodrigues, Manoj K. Sardana, Michael Schenker, Kathryn
Zeidenstein, Raul F. Chong: Getting started with IBM Data Studio for DB2, in:
eBook Tutorial, IBM Corporation, 2009 Paolo
Bruni, Sabine Kaschta, Marcel Kutsch, Glenn McGeoch, Marichu Scanlon, Jan
Vandensande, Debra E: DB2 9 for z/OS Stored Procedures , in: eBook Tutorial,
IBM Corporation, 2008
Debra
Eaton, Marina Greenstein: DB2 9 Application Development Certification Exam 733,
in: electronic IBM Certification Exam, IBM Corporation, 2007
Debra
Eaton, Marina Greenstein: DB2 9 Application Development Certification Exam 733
Preparation Tutorial: eBook Certification Tutorial, IBM Corporation, 2007
Debra
Eaton: Introduction to IBM Data Studio, Part 1: Get started with IBM Data
Studio, in: eLearning developerWorks, IBM Corporation, 2006 Debra
Eaton: Introduction to IBM Data Studio, Part 2: Get started with IBM Data
Studio, in: eLearning developerWorks, IBM Corporation, 2006
Debra
Eaton: DB2 Developer Workbench, Part 3: Developer Workbench and XML, in:
eLearning developerWorks, IBM Corporation, 2006 Dennis
Bockus, Debra Eaton, Robert Newman, Grant Hutchison, Ming Wu: Oracle to DB2 UDB
for Windows, OS/2 and Unix Version 7.2, in: White Paper, IBM Corporation, 2002 Debra
Eaton: When in Rome, in: DB2 Magazine, IBM Corporation, 2001 Paolo Bruni, Debra
Eaton, Gregory Green, and Luca Montini: Converting from Oracle AIX to DB2 for
OS/390, in: Redbook, IBM International Technical Support Organization, 1999
Patrick Dantressangle, Debra Eaton, Mark Leung,
Ricardo D. Macedo, Ling Tay: Developing Cross- Platform DB2 Stored
Procedures, in: Red Book, IBM International
Technical Support Organization, 1999
Affiliations Association
for Talent Development eLearning Brothers IBM Technical Certification Board IBM Customer
Advisory Board Instructional Design Central | DESIGNER |
REGISTERED NURSE Professional Summary To provide safe, efficient, and quality care to patients and their families while adhering to policies and procedures. Licenses Completed coursework in Anatomy and Physiology, Anatomy Lab, English Composition, Cardiopulmonary Resuscitation, Microbiology and Microbiology Lab, and Medical Terminology Skill Highlights Microsoft Office, Word, Excel, PowerPoint, and Outlook Professional Experience 06/2016 Registered Nurse Company Name － City , State Self-motivated leader with over 8 years of experience in emergency medicine and health care. Self-starter who is able to maneuver through tasks and make sure the job is done in a timely and proficient manner. Trainer and teacher who can effectively break down tasks so they can be understood and executed without flaws. Facilitator of group projects to help others understand the objective and how to produce an effective outcome of the job being presented. Creative mindset that can present an outcome in more than one way with many options being available. Able to communicate with other team members from diverse backgrounds and incorporate the needs of every individual to create a positive atmosphere. Able to recognize abnormalities and report them in a timely and efficient manner. Flexible by being able to quickly adapt to change at the last minute and complete the project without delays. Mentored those in the health care field to understand the emergency medical system and reporting standards, while having the knowledge to formulate and present reports to the next echelon of care. Knowledgeable of regulatory requirements in order to adhere to healthcare standards and protocols. Completion of over 120 clinical hours of Medical Surgical, Pediatric, and Psychiatric health services. 11/2010 to 05/2013 Medical Technician/ Healthcare Specialist Company Name － City , State Supervisor: SSG Stover, Kenneth, Weekly Hrs. Worked: 60. HEALTH CARE STATISTICS / REPORTING: Extracted medical statistical reports from Composite Health Care System (CHCS) and Armed Forces health Longitudinal Technology Application (ALTHA) a Department of Defense (DOD) health information system. Tracked acute, routine, and wellness appointments to include, but not limited orthopedic injuries, colds, immunizations and physical exams, medical leave of absences and hospitalizations, on a weekly basis. Created visual aids such as charts and graphs using Microsoft PowerPoint for meeting presentations. Presented statistical information regarding to medical appointments, illnesses and injuries in weekly medical staff meetings to the hospital Medical Surgeon. Communicated with the clinical staff and the Medical Officer in charge to address any reporting discrepancies. TRAINING: Trained 2 Medical Technicians in medical administration and health care statistical reporting. Conducted hands-on training, demonstrated the functionality of DOD health information systems. Monitored the work performance of the Medical Technicians. Provided both verbal and written feedback, provided training resources for performance and professional development, on a quarterly basis. COLLABORATION: Attended weekly medical in-service training to discuss various health topics. Presented information monthly in weekly in-service to discuss medical and public health related trends and issues. Mentored other Medics in medical training exercises on a monthly basis. Provided guidance to Medical Technicians while performing medical continuous education units (CEU)s or patient care refresher training such as first responder protocol, triage care and other levels of medical care. 08/2008 to 11/2010 Medical Technician Company Name City, State, Supervisor: SSG Ellis, Courtney, Weekly Hrs. Worked: 60 Extracted physician orders from a hospital database such as the Composite Health Care System (CHCS). Confirmed physician orders before administering immunizations. Identified patients by utilizing proper identification cards, verified patient demographics prior to performing ordered test. Obtained procedural consent forms. Maintained and secured patient information in accordance to Privacy Act of 1974 and Health Insurance Portability and Accountability Act (HIPAA) practices. IMMUNIZATIONS: Provided a safe and comfortable experience for patients. Prepared patients for the administration of immunizations through subcutaneous and intramuscular routes. Administered immunizations and updated the records of immunizations within health information systems. Adhered to and practiced Occupational Safety and Health Administration (OSHA) guidelines; wore personal protective equipment (PPE), no recapping of needles, disposed of syringes in designated sharp containers. 01/2006 to 08/2008 Medical Technician Company Name City, State, Supervisor: SFC Goines., Weekly Hrs. Worked: 60. 08/2013-12/2015 , Student, ASN, Nursing, Columbus Technical College, Columbus, GA, GPA: 3.20. Studied the theoretical and practical aspects of coordinating patient care, educating patients and the public about various health conditions, and providing advice and emotional support to patients and their family members. Obtained the knowledge of medical terminology to better understand the proper terms in reference to human anatomy and basic patient care skills including communication, patient safety and medical asepsis and abilities to provide proper resuscitation skills to infants and adults. Delivered presentations utilizing Microsoft Word, Power Point and Excel. Conducted research utilizing EBSCO Host, LexisNexis, ERIC and other academic research databases. Reviewed descriptive and statistical reports and documents. Interpreted data and ensured that the data utilized to compile academic reports were authentic, correct and consistent. Wrote annotated bibliographies, abstracts, literature reviews and argumentative papers required per the professor's syllabi. Mentored fellow classmates regarding academic coursework. Collaborated and communicated with students on projects, study groups and academic research. Education and Training Diploma May 2004 HS : General Studies Bainbridge High School － City , State General Studies December2015 A.S : Nursing Columbus Technical College BSN. South University － City , State Nursing Skills academic, acute care, Anatomy, Armed Forces, basic, charts, oral, databases, database, emergency medicine, emotional support, English, forms, graphs, IMMUNIZATIONS, information systems, Insurance, Medical Terminology, meetings, Excel, Microsoft Office, Outlook, Microsoft PowerPoint, PowerPoint, Power Point, Word, Microsoft Word, next, Nursing, Occupational Safety, patient care, coordinating patient care, patient safety, Physiology, policies, presentations, protocols, public health, reporting, research, Resuscitation, safety, Self-motivated, Self-starter, STATISTICS, Supervisor, Surgeon, teacher, Trainer, triage, written, Composition Additional Information AWARDS
ARMY COMMENDATION MEDAL WITH VALOR, ARMY COMMENDATION MEDAL (4TH AWARD), ARMY ACHIEVEMENT MEDAL, ARMY GOOD CONDUCT MEDAL (2ND AWARD), NATIONAL DEFENSE SERVICE MEDAL, GLOBAL WAR ON TERRORISM SERVICE MEDAL, IRAQI CAMPAIGN MEDAL WITH CAMPAIGN STAR, NONCOMMISSIONED OFFICER PROFESSIONAL DEVELOPMENT RIBBON, ARMY SERVICE RIBBON, OVERSEAS SERVICE RIBBON, COMBAT MEDICAL BADGE | HEALTHCARE |
STUDENT TEACHER Summary Visual Arts Specialist with 11 years experience in elementary art education. Demonstrated skill in individualizing instruction based on students' needs and interests. Highlights Adobe Creative Cloud: Illustrator, InDesign, Photoshop, Muse Microsoft Office: Word, Excel, PowerPoint WordPress iMovie Ohio Teaching Licensure, Visual Arts, PK-12 Experience Company Name October 2003 Student Teacher City , State Designed and implemented daily lesson plans based on Oak Hills School District Visual Arts Curriculum, National Visual Arts Standards and Ohio Visual Arts Standards. Evaluated student artwork based on stated criteria. Displayed student artwork throughout the school building. Company Name October 2003 to Current Student Teacher City , State Designed and implemented daily lesson plans based on Oak Hills School District Visual Arts Curriculum, National Visual Arts Standards and Ohio Visual Arts Standards Initiated and arranged a school field trip to Cincinnati Art Museum and Contemporary Arts Center as an extension of classroom learning Assessed student artwork based on stated criteria Displayed student artwork throughout the school building Planned and installed student sculpture exhibit at Delhi Public Library. Company Name January 2004 to Current Visual Arts Teacher City , State Design and implement daily lesson plans for grades 1-8 based on National Visual Arts Standards and Ohio Visual Arts Standards Teach interdisciplinary units with grade level teachers that integrate reading, language arts, cultural studies and technology with art production Evaluate student performance based on stated criteria and prepare grades for quarterly report cards Display student artwork throughout the school building including biannual all-school art exhibits held during Catholic Schools Week Open House and annual Fine Arts Festival Participate in regional, state and national art competitions and exhibitions such as the Scholastic Art Competition, Ohio Art Education Association Youth Art Month Exhibition, Young Peoples Art Exhibition, Cincinnati Arts Association Art Exhibit, Catholics United for the Poor Drawing Competition, and the Knights of Columbus Substance Abuse Awareness Poster Competition Facilitate student Art Criticism written submissions to Jerry Tollifson Art Criticism Open Competition (OAEA) Prepare and teach annual after-school student art workshops during Youth Art Month Design and manage art classroom website including online art gallery and blog, www.olvisitation.com. Education Xavier University May, 2012 Masters : Education Secondary Education City , State Education Secondary Education Mount St. Joseph University May, 2004 Bachelor of Arts : Art Education City , State Art Education May, 2004 Bachelor of Fine Arts : Painting Painting Mount St. Joseph University May 1989 Associate of Arts : Graphic Design City , State Graphic Design Licensure
Visual Arts Specialist, Grades PK-12, Ohio Interests SWOAEA Art Workshops Summer Teacher Institute, Cincinnati Art Museum Evenings for Educators, Cincinnati Art Museum Teacher Workshops, Cincinnati Contemporary Art Center Art Exhibitions & AWARDS Parallel Visions", exhibition of regional art educators, Studio San Guiseppe Gallery Pendleton Arts Center, studio exhibitor, July - December 2004 Life and Times of Education", annual juried exhibit of college student artwork, OAEA and STRS Gallery, Columbus, Ohio, 2001 - 2004, 2004 Award Winner MSJ Thesis Exhibit, Studio San Guiseppe, 2004 MSJ Annual Student Exhibit, faculty selected artwork, Studio San Guiseppe, 2001 - 2004 Skills Adobe, Photoshop, Arts, Art, com, exhibitions, Drawing, Illustrator, InDesign, Excel, Microsoft Office, PowerPoint, Word, reading, sculpture, website, workshops, written Additional Information OAEA Annual Conventions SWOAEA Art Workshops Summer Teacher Institute, Cincinnati Art Museum Evenings for Educators, Cincinnati Art Museum Teacher Workshops, Cincinnati Contemporary Art Center Art Exhibitions & AWARDS Parallel Visions", exhibition of regional art educators, Studio San Guiseppe Gallery Pendleton Arts Center, studio exhibitor, July - December 2004 Life and Times of Education", annual juried exhibit of college student artwork, OAEA and STRS Gallery, Columbus, Ohio, 2001 - 2004, 2004 Award Winner MSJ Thesis Exhibit, Studio San Guiseppe, 2004 MSJ Annual Student Exhibit, faculty selected artwork, Studio San Guiseppe, 2001 - 2004 Professional Affiliations National Art Education Association (NAEA) member, 2002 - present Ohio Art Education Association (OAEA) member, 2000 - present Southwest Art Education Association (SWOAEA) member, 2000 - present Cincinnati Art Museum member, 1989 - present Taft Art Museum member, 2000 - present SWOAEA Nuts and Bolts, art lesson exchange presenter | ARTS |
CONSTRUCTION ACCOUNTANT - CONTRACTOR Professional Summary Accomplished, detail-oriented leader with over 15 years of experience in accounting. Excellent organizational, analytical, and communication skills with the proven ability to effectively prioritize complicated tasks and multiple assignments while meeting tight deadlines. Creative problem solver able to quickly and correctly troubleshoot accounting issues. Skills Team leadership Staff development Account reconciliation expert Financial Statement Analysis Team leadership General ledger accounting Excellent attention to detail Fast learner Highly dependable Detail-oriented Work History 12/2015 to Current Construction Accountant - Contractor Company Name – City , State Prepare monthly and annual financial reports for assigned projects Create Cost Segregation Report to detail all project costs Prepare and maintain account reconciliations, general ledger and job cost reports Coordinate and manage internal and external audits of financial records Evaluate, enhance and implement internal controls, policies and procedures Manage and analyze various general ledger accounts Calculate imputed interest and revenue on specified projects Verify, create and link assets correctly to Work Breakdown Structure numbers Prepare comparison report on outstanding Goods and Invoice Receipts Properly and accurately account for economic and operational events Prepare and post various journal entries Prepare documentation for internal and external auditors Complete special assignments/projects as requested Identify and recommend changes to processes to enhance the accuracy of accounting data Maintain a good understanding of, and apply, GAAP, SEC Regulations, Sarbanes-Oxley, and related policies, practices and procedures. 06/2010 to 09/2014 Accounting Supervisor Company Name – City , State Maintained daily supervisory duties within IPS/Field Office Accounting division Reviewed and authorized reconciliations and status reports for 200+ general ledger accounts Oversaw preparation and approval of various management reports Performed Quality Assurance reviews and approvals of journal entries Handled customer inquiries and complex cases Analyzed and recommended appropriate workloads and training for accounting staff Perform/participate in special projects such as software implementation initiatives, process improvement and implementation of new accounting methods Awarded a Certificate of Completion for the Company Management Training Program. 07/2005 to 05/2010 Senior Accountant Prepared monthly aged trending and variance analysis reports for 200+ accounts Managed workload and performed ongoing training of team members Served as the liaison with third party collection agency and various departments to collect on overpaid accounts and prepared monthly status report Created procedure modifications to improve accounting processes and limit manual error Performed daily and monthly reconciliations on over 20+ complex high priority accounts Conducted the testing and automation of all new accounts Created journal entries to ensure accurate maintenance of the general ledger Provided assistance and training to junior staff to perform research, resolve out of balances, and perform backup responsibilities, as needed Maintained and updated the accounting procedures for accounts. 07/2000 to 06/2005 Junior/Staff Accountant Company Name Accountable for the daily and monthly reconciliations of 30-plus general ledger accounts Created journal entries to ensure accurate maintenance of the general ledger Calculated agent's liens on their accounts and garnished checks as needed each month Ensure that all items are cleared correctly and balance to zero for each assigned account Monitor and reviewed any unusual activity in the accounts and reported to supervisor Maintained 100% acceptable status on all accounts Interacted with internal and external customers to provide quality service in a timely fashion Applied accounting principles and procedures to work assignments Participated in company sponsored training classes to enhance technical skills Technology Team - Worked with divisional team in identifying opportunities for improvement of manual processes in multiple areas throughout the department through the use of technology. Automated Workflow Project - Led a team in the research and development of the AWF system to the department. This system is used to provide multiple areas with the current status of critical items needed to be cleared by the end of each month to reduce/eliminate additional research, emails, and phone calls. Critical Items Project - Recommended a monthly meeting created to streamline and account for all critical items throughout the department to be communicated directly to management in the various service centers to get cleared timely. Education May 2004 Master of Business Administration : Finance Long Island University - Finance Dean's List, Magna Cum Laude May 2000 Bachelor of Arts : Accounting Lincoln University, Lincoln University - Accounting Affiliations An accomplished, detail-oriented leader with 15+ years of experience in accounting. A team player with excellent organizational, analytical and communication skills. Proven ability to effectively prioritize complicated accounting tasks and multiple assignments while meeting tight deadlines. Creative problem solver able to quickly and correctly troubleshoot accounting issues. Extensive involvement in department wide initiatives and projects. Skills account reconciliations, streamline, Corporate Accounting, Document Management, external audits, financial reports, General Ledger, general ledger accounts, process improvement, SAP, Sarbanes-Oxley, SQL, Structured Query Language, variance analysis | CONSTRUCTION |
SALES ASSOCIATE Summary Dedicated Sales Associate offering [Number] years of success in fostering quality shopping experiences through expert needs assessment and extensive product knowledge. Proven history of exceeding sales targets and meeting customer needs with effective product solutions. Skilled in training and mentoring new associates on customer service and sales best practices. Talented [Job Title] with strong background in [Area of expertise] . Passionate about [Type] sales, customer relationship management and merchandising. Strategically increase profitability with enhanced displays and appealing ensembles. Focused [Job Title] driven to develop and implement fresh sales and marketing strategies with financial and operational discipline. Skilled at building strategic partnerships and managing existing relationships. Proven leader with history meeting and exceeding sales objectives. Skills Inventory control procedures Cash handling accuracy Dispute mediation Relationship selling Merchandising knowledge Sales expertise Cash register operation Client account management Excellent communication skills Market research and analysis Product Sales Retail merchandising expertise Experience 06/2018 - 10/2019 Sales Associate , Company Name , City , State Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions. Retained product, service and company policy knowledge to serve as resource for both coworkers and customers. Surpassed daily sales goals [Number] % by cross-selling [Product or Service] and promoting additional products. Sold various products by explaining unique features and educating customers on proper application. Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas [Number] % or more. Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals. Offered product and service consultations and employed upselling techniques. Assisted customers by finding needed [Type] items and checking inventory for items at other locations. Won store sales competition for [Task] , resulting in [Result] . Listened to customer needs to identify and recommend optimal [Product or Service] selections. Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits. Recruited, hired and trained new hires to optimize profitability. Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue. Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases. Executed [Number] outbound calls each week to existing customers, resulting in [Number] % increase in sales. Drove sales of company products and services by meeting with customers using strategic and organized approach. 10/2016 - 06/2019 Deli Associate , Company Name , City , State Received new inventory and rotated stock by dates to keep items fresh and usable. Cleaned utensils, dishes and glasses for customer use. Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery. Assessed customer needs, including food allergies and suggested additional menu items as appropriate. Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices. Created aesthetically pleasing food arrangements for special orders and party trays. Maintained work areas in clean, neat and sanitized manner to reduce potential for illness or injury. Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests. Organized ingredients and restocked supplies to prepare for busy periods. 08/2010 - 09/2013 Security Officer , Company Name , City , State Monitored [Number] security cameras and fire, building and alarm systems. Worked with local and federal law enforcement agents to apprehend suspicious individuals. Investigated alarms and disturbances to maintain safety. Provided security presence for over [Number] events with [Number] attendees. Surveilled all areas within facility to identify suspicious behavior. Patrolled and secured industrial and commercial premises to prevent intrusion. Documented all security-related situations and submitted in-depth reports to [Job title] . Verified integrity and accuracy of photo ID's, tickets and passports prior to authorizing passage. Inspected parking lot to verify parking permits and ticketed or towed all unauthorized vehicles. Responded to emergency situations quickly to minimize risk and injury. Education and Training 01/2006 Associate of Science , Computer Engineering Technology EDUTEC , City 02/2008 Automotive Mechanics MechTech Collage , City Accomplishments Re-organized something to make it work better. Identified a problem and solved it. Come up with a new idea that improved things. Developed or implemented new procedures or systems. Worked on special projects. Received awards. Been complimented by your supervisor or co-workers. | SALES |
ACCOUNTANT Highlights Microsoft Office : Intermediate in all the Microsoft Office components( Excel, Word, PowerPoint, Outlook and Access); Very familiar with ( Macros, V-look ups, SQL, calculating formulas and manipulating reports as well as smart view) Running query reports and creating reports. SAP PeopleSoft: Navigate within Resource one to retrieve financial reports and run queries Experience 08/2014 to Current Accountant Company Name － City , State An accountant within the Experimental Therapeutics Research department, which prepares grant, restricted and non-restricted financial reports to PI's within the department. Create financial models and analysis for all restricted and non-restricted accounts within our department. Prepares monthly financial reports for PI's. Reconcile the ncRNA Core on a monthly basis. Assists with the completion of effort reporting as well as completes Job Data Update Form ( JDUF) via the EPAF system and expense transfers as needed to clear deficit. Assist with the preparation of operating budget. Assist with financial model for specific grants within our department. Monitors and reviews departmental transactions to ensure compliance with established financial controls in accordance with divisional and institutional policies and to ensure applicable revenue and expenses are captured. Communicates with Grants and Contracts to ensure that requests completed in a timely manner. Reviews Open PO on a monthly basis and close all PO's as necessary. Analyzes and evaluates operations of financial systems, prepares recommendations and documents to update fiscal services and other related policies and procedures with respect to operating systems. Assist with the invoicing via ILABS. Construct a macro-enabled reconciliation template which significantly reduces keying errors while maximize reconciliation efficiency. Implemented a macro-enabled reconciliation template, which increased effectiveness by twenty percent and significantly reduced keying errors. Prepares training materials within the department to increase productivity and standardized processes. Completes special projects as assigned by the department Administrator. 12/2012 to 08/2014 Staff Accountant Company Name － City , State Full cycle accountant for several operating companies within Sysco Foods Company; completed and issued weekly, monthly, and quarterly financial statements to the operating companies for review and submit to the corporate office. Uplaod and run reports in business objects for CFO ofoperating company to review. Verified journal ledger entries of cash and check payments, purchases, expenses and trial balances by examining and authenticating inventory items. Prepared monthly P&L for several operating companies within the Sysco Corporation and research variances, reviewed transactions in the GL for accuracy, and researched transactions that deviate from the purpose of the account. Reconciled aging AR transactions and performed financial analysis, identified and explained deviations from planned or historical data. Assisted in evaluating control systems in the accounting process to ensure operating companies comply with GAAP as well as provided the necessary information to both internal and external auditors on an as needed basis. Reviewed account reconciliation from other accountants in a timely manner. 01/2010 to 02/2012 Accountant /Auditor Company Name － City , State Served as both an accountant and auditor within the department of financial services. The role consisted of utilizing software applications to compile, retrieve, and summarize accounting information for analysis and reporting purposes. Examined accounting source documents for accuracy, completeness, and compliance with departmental and state rules, regulations, and agreements. Provided financial trainings for over 240 faculty and staff employees to enforce the rules and regulations of the procurement card set by set the State of Texas procurement regulation. Maintained controlling records required to ensure accuracy of all data entered into the accounting system. Identified and reported situations not in compliance with PVAMU internal controls, policies, and procedures, recommending improvements to the accounting process to optimize internal control. Performed duties in compliance with GAAP, company and department policies and procedures, internal controls and Sarbanes-Oxley requirements. Reviewed expense report for irregularities and recommended corrective measures to improve internal controls. Prepared adjusting and closing entries, statements, and analyze financial operations. Education May 2011 Masters of Science : Accounting Prairie View A&M University － City , State Accounting Dec 2009 BBA : Accounting Prairie View A&M University － City , State Accounting Professional Affiliations CPA Candidate Participated in various community activities, including the Phi Beta Lambda and National Association of Black Accountants Texas Society of CPA's Beta Gamma Sigma Greater Women's Chamber of Society Completed all the Research Operations Curriculum in 2015 Skills account reconciliation, accounting, accountant, accounting system, AR, budget, business objects, closing, Contracts, financial, financial analysis, financial controls, financial operations, financial reports, financial statements, GL, Grants, inventory, invoicing, ledger, Macros, Access, Excel, Microsoft Office, office, Outlook, PowerPoint, Word, Monitors, operating systems, PeopleSoft, policies, processes, procurement, reporting, Research, SAP, Sarbanes-Oxley, training materials, view | ACCOUNTANT |
HUMAN RESOURCES MANAGER www.linkedin.com/in/theealimuniz Professional Summary Dedicated Human Resource Manager with hands-on personnel management experience, and business-related academic knowledge that blends seamlessly into a position such as Human Resources Manager. Adapt at addressing sensitive issues and maintaining the strictest of confidentiality. Particularly organized and efficient with a flair for prioritizing. As well as highly skilled at incorporating creative leadership skills to achieve business objectives. Skills Equal opportunities facilitation Recruitment strategies Labor negotiations Recordkeeping Compensation structuring Benefits administration Payroll coordination Workforce improvements Company organization Training programs Human Resources Certification New employee orientations Compensation and benefits Termination procedures MS Office proficient Project management FMLA comprehension Society for Human Resource Management Team building In-depth knowledge of HR Compliance Trained in FMLA/ADA/EEO/WC Knowledgeable in all HR Systems Professionals in Human Resources Association Employee recruitment Business mediation ADP Workforce Now SharePoint Intranet softwar SharePoint Intranet software Microsoft Office Microsoft Access Oracle, Profit Line, CPR, and Bilingual English/Spanish, Outlook, PaychexFlex, Zenefits, Crimshield, DocuSign, Conflict Management and Problem Solving, Personnel Management, Interpersonal Skills, Organized and Efficient, Diplomatic, Conflict Resolution, Business Knowledge, Pivot tables Work History Human Resources Manager 01/2018
to Current Company Name – City ,
State • Sourced for Contract, Temp, and Direct to Hire Employees
• Order VID, PID, Tech numbers for employees through Spectrum Charter
• Onboard new hires through HR system such as Zenefits and Paychex Flex
• Created PowerPoint presentation educating employees on benefits programs and costs that designed and implemented employee benefit programs
• Advised management on complex employment law issues to resolve issue consistently and fairly
• Coach employees on supervisory skills to increase communications, clarify expectations and improve performance.
• Counseled employees on performance to improve quality of service and efficiency.
• Maintain and process all necessary company licenses and bonds.
• Co-authored company's employee handbook outlining payroll
• Reconstructed the companies Hiring Process
• Send Documents to New Hires through DocuSign
• Work on insuring company Vehicles, filing claims and or Accident Reports
• Run MVR'S through IIX
• Created offer letter and Policies for the company
• Performance Evaluations to better the Performance Metrics Shadowed employees to determine an accurate description of the duties and skills required for each position. Updated key human resource metrics, including turnover and terminations, using reporting tools on the HRMS database. Conducted salary survey research for both exempt and non-exempt positions. Established and monitored employee pay scales. Facilitated the criminal background check process for new hires. Developed and enforced company policy and procedures relating to all phases of human resources activity. Conducted employment verifications and investigations. Developed and facilitated all new-hire orientations. Fitness Consultant 11/2017
to 01/2018 Company Name – City ,
State High volume calling - up to 200 calls per day to generate sales. Follow up on all prospects by using established Gold's Gym sales systems. Conduct gym tours using established Gold's Gym sales systems. Conduct telephone inquiries using established Gold's Gym sales systems. Explained exercise modifications and contraindicated movements to participants with a history of injury. Implemented marketing strategies which resulted in 12% growth of customer base. Fitness Consultant 11/2017
to 01/2018 Company Name – City ,
State High volume calling - up to 200 calls per day to generate sales. Follow up on all prospects by using established Gold's Gym sales systems. Conduct gym tours using established Gold's Gym sales systems. Conduct telephone inquiries using established Gold's Gym sales systems. Explained exercise modifications and contraindicated movements to participants with a history of injury. Supervisor 05/2013
to 09/2017 Company Name – City ,
State • Managed member billing and accounts using Profit Line
• Performed diversified administrative tasks including completing schedule for 7 employees
• Promoted and organized a variety of events for children of all ages ensuring safety
• Hired, interviewed and trained Kids Club Attendants
• Outsourced to find potential employees
• Checked backgrounds of Kids club employees
• Payroll for the kid's club department through ADP Provided instruction, coaching and motivation to all employees during the shift. Developed and enforced safety standards and procedures for food quality and sanitation purposes. Checked job sites for accuracy, quality and to ensure that all specifications for the project were met. Marked clearance items down and moved the merchandise to its proper area of the store. Supervisor 05/2013
to 09/2017 Company Name – City ,
State • Managed member billing and accounts using Profit Line
• Performed diversified administrative tasks including completing schedule for 7 employees
• Promoted and organized a variety of events for children of all ages ensuring safety
• Hired, interviewed and trained Kids Club Attendants
• Outsourced to find potential employees
• Checked backgrounds of Kids club employees
• Payroll for the kid's club department through ADP Provided instruction, coaching and motivation to all employees during the shift. Developed and enforced safety standards and procedures for food quality and sanitation purposes. Checked job sites for accuracy, quality and to ensure that all specifications for the project were met. Marked clearance items down and moved the merchandise to its proper area of the store. Politely assisted customers in person and via telephone. Administrative Clerk 05/2009
to 09/2017 Company Name – City ,
State • Checked in members as well as answered Questions and Concerns
• Led programs in science, technology, engineering, and math for young children
• Assisted with new employee orientation Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance. Education BBA : Management 2017 Ct Bauer University of Houston -
City Management Graduated with 3.465 GPA Member of SHRM Dean's List Fall 2015 Majored in Management Awarded Certificate in Entrepreneurship Skills administrative, ADP, benefits, billing, bonds, clarify, Coach, Interpersonal Skills, Conflict Management, Conflict Resolution, CPR, Bilingual English, filing, Hiring, HR, law, market, math, meetings, Microsoft Access, Microsoft Office Suite, Outlook, PowerPoint, power point, Oracle, Payroll, pen, Personnel Management, Pivot tables, Policies, Problem Solving, Profit, quality, safety, sales, Spanish, Staffing, supervisory skills, telephone, written communications Additional Information HONORS AND AWARDS
Presidents List Spring 2014 - Summer 2015
Dean's List Fall 2015 Certifications Certificate in Entrepreneurship | FITNESS |
MECHANICAL DESIGNER Summary I am a current Mechanical Designer for I.A.S. I am extremely versatile, reliable and efficient with 15+ years' experience supporting managers, business owners and executives in high paced environments in a wide variety of professional positions. Diversified skills include client relations, utilizing different design mediums, being hands on, project management, and working extremely well in both team environments and on my own. Experience 02/2016 to Current Mechanical Designer Company Name － City , State My primary responsibility is to ensure that Clients are thrilled through design, planning and implementation while making sure Interstate's services are the highest quality possible. Maintain schedules thru interaction with clients and project managers, personnel and clients. Maintain ongoing project requirements and specifications for multiple projects. Review design efforts for team to ensure that quality is being maintained. Manage and scope investigations into form or function of a feature or set of features in a design. To create and refine technical and mechanical parts as well as assembly drawings to capture design intent and documentation. Guide other Interstate Staff. 02/2016 to 08/2016 Lead Horticulturalist/Manager Company Name － City , State Develop improved measurement techniques, soil conservation methods, soil sampling devices, or related technology. Identify or classify species of insects or allied forms, such as mites or spiders. Investigate soil problems and poor water quality to determine sources and effects. Develop improved measurement techniques, soil conservation methods, soil sampling devices, or related technology. Perform chemical analyses of the microorganism content of soils to determine microbial reactions or chemical mineralogical relationships to plant growth. Tour work areas to observe work being done, to inspect crops, and to evaluate plant and soil conditions. Apply pesticides and fertilizers to plants. Hire employees, and train them in gardening techniques. Select and purchase seeds, plant nutrients, disease control chemicals, and garden and lawn care equipment. Explain and enforce safety regulations and policies. Confer with horticultural personnel in order to plan facility renovations or additions. Cut and prune trees, shrubs, flowers, and plants. Construct structures and accessories such as greenhouses and benches. Negotiate contracts such as those for land leases or tree purchases. 02/2014 to 02/2016 R&D Designer Company Name － City , State Responsible for the overall design, development & testing (DDT): I design, draft, develop and test many concurrent product development and product improvement projects. Design and ensure fit, form and functions are correct. Perform calculations and work with vendors to develop production part design and allocate resources when necessary. Work with engineers to address product updates and concerns and work with quality and customer service departments to identify product improvement opportunities. Create and track ECN's (engineering changing notice), update drawings and documents, ensure they meet drafting standards, brainstorm ideas and modeling concepts, prototype new designs, and train manufacturing personnel on product design changes and upgrades. 05/2013 to 02/2014 Landscape Supervisor Company Name － City , State Responsibilities included maintaining and supervising all indoor and outdoor landscape needs. This includes but is not limited to all budgeting, design, maintenance, horticultural practices for all on-site plants and oversight of all on-sight jobs. Working with vendors and managing a cost-to-savings budget working toward a LEED certified campus and providing safety and cost solutions for Microsoft. Establish and enforce operating procedures and work standards that will ensure adequate performance and personnel safety. Train workers in tasks such as transplanting or pruning trees or shrubs, finishing cement, using equipment, or caring for turf. Confer with other supervisors to coordinate work activities with those of other departments. 03/2013 to 07/2013 Designer/Project Manager Company Name － City , State Coordinate or direct development, energy assessment, engineering, or construction activities to ensure that landscape project needs and objectives are met. Manage site assessments and/or environmental studies for new designs. Update schedules, estimates, forecasts, or budgets for landscape designs and proposals. 01/2011 to 12/2011 Technician Company Name － City , State Operate digital printing and categorization systems. Collect and maintain records of clients and designs. Complete quality control activities, monitor equipment operation, and report malfunctioning equipment to supervisor. 06/2007 to 09/2007 Foreman/Designer Company Name － City , State Supervise, coordinate, or schedule the activities of construction and landscape workers. Read specifications, such as blueprints, to determine construction requirements or to plan procedures. Inspect work progress, equipment, or construction sites to verify safety or to ensure that specifications are met. Locate, measure, and mark site locations or placement of structures or equipment, using measuring and marking equipment. 01/2005 to 01/2013 Key holder Company Name － City , State Responsibilities include inventory management. Employee management. Oversight of day-to-day store operations. Store layout. Scheduling. Bank depository. Intermediate between corporate and store locations. Education and Training NDSU City , State May 2012 Bachelor's degree : Landscape Architecture NDSU － City , State Landscape Architecture December 2010 Bachelor's degree : Environmental Design Environmental Design MSCTC City , State May 2008 Associate's degree : Biological Science Zoology NDSU － City , State Biological Science Zoology Interests Big Brother Big Sister
Mentor/Volunteer, February 2014 - September 2016
For Luv of Dogs
Foster home/ food donations, 2013 - 2017
Grove lake Lutheran Church
Children Services and Outings, 2015-2017 Skills blueprints, budgeting, budgets, budget, content, Negotiate contracts, Clients, customer service, documentation, drafting, equipment operation, features, fertilizers, forms, Inspect, inventory management, layout, Employee management, managing, mark, mechanical, modeling, personnel, policies, product design, product development, product improvement, progress, proposals, quality, quality control, Read, maintain records, renovations, safety, Scheduling, supervisor, supervising, upgrades, water quality Additional Information Volunteer Work
Big Brother Big Sister
Mentor/Volunteer, February 2014 - September 2016
For Luv of Dogs
Foster home/ food donations, 2013 - 2017
Grove lake Lutheran Church
Children Services and Outings, 2015-2017 | DESIGNER |
BUSINESS-DEVELOPMENT | |
ACCOUNT EXECUTIVE Profile Innovative senior account executive with thirteen years of experience in managing and coordinating client relations seeking a position that will leverage my education and experience to build a successful business partnership. Quick and flexible in response to changing market conditions and new technologies in relation to corporate goals and standards. I have a proven background in information technology, and have spent hundreds of hours in training learning all aspects of the IT environment and how it effects companies of all sizes. My ability to learn quickly and work well independently makes me a value to any company that I would work with. Expertise includes information technology, distribution, logistics, sales, public relations, marketing/advertising, and contract negotiations. Core Qualifications Proficient in all Microsoft Office Suite products, Lotus Notes, Outlook, Sales Certifications in Apc, Symantec ,VMware, HP ,Microsoft, IBM
1 | Page Professional Experience 01/2010 to Current Account Executive Company Name － City , State Initiated, built and developed relationships with clients to be the primary source for hardware and software in a defined territory. Responsible for sourcing, bidding and delivery of all equipment and overseeing sourcing from Channel distributors to ensure we meet the clients budget while at the same time maintaining profitability with our channel partners. Source products and services through channel distributors. Negotiate quantity and pricing with the channel distributors. Establishing relationships with key partners Submit applications for new distributors to Insight Maintain a strong background with electronic commerce, spend management and technology initiatives. Understand the negotiating interests of both Insight and the client. 01/2006 to 01/2009 Banking Sales Representative Company Name － City , State Managed and built client relationships with high net worth clients. Conceptualized researched, and implemented several pilot programs to insure profitability for both Charles Schwab Co and Charles Schwab Bank. Partnered with Financial Consultants at multiple branch locations to drive business growth and capitalize on new revenue for the bank. Implemented a variety of new business development client acquisition programs that significantly. Promoted from field representative/banking credit specialist to banking sales representative. Designed realistic and credible market forecasts and successfully closed $17 million new business in 2008. 01/2005 to 01/2006 Senior Account Executive Company Name － City , State Directed and oversaw a team of 10 Account Executives. Executed several responsibilities; including reviewing loan submissions, collaborating with appraisers and the processing team to insure a seamless experience for the client. Functioned as a loan consultant to help problematic clients with refinances and purchases. Networked with real estate agents, brokers, law firms, and collectors as referrals for new business. Solely handled an extensive amount of paper work to insure proper guidelines are met for underwriting. Worked with all federal and state programs including FHA/VA loans, independent grants, and federal housing grants. Systematically underwrote full loan packages including comprehensive reviews. Awarded 10 million high flyers club award. 01/2002 to 01/2005 Territory Manager Company Name － City , State Effectively managed a sales territory by identifying competitive market opportunities and building strategic relationship with CTX partners. Collaborated with internal teams and utilized accurate and timely quarterly forecasts to guarantee the proper execution of the sales process. Underwrote full loan packages and conducted appraisals with vendors to ensure appropriate value and property type. Served as an outside sales representative that performed door-to-door selling with mortgage brokers to secure new loan packages. Established and grew my own territory from the ground up. Worked in a faced paced environment with minimal supervision. Had to adapt to constant change in sales targets and goals. Serviced a range of companies from small businesses to large corporations. Earned numerous sales promotions for surpassing monthly and yearly sales goals. Championed the president's roundtable from 2002 to 2003. Education Bachelor's Degree : Sociology Sociology and Psychology Eastern New Mexico University Sociology Sociology and Psychology S Ave K, Portales, NM 88130 Interests Humane Society | Phi Kappa Psi Fraternity Skills banking, budget, competitive, hardware, consultant, credit, client, clients, delivery, electronic commerce, Financial, grants, HP, IBM, law, Lotus Notes, market, all Microsoft, Office Suite, Outlook, negotiating, new business development, outside sales, Page, pricing, real estate, selling, Sales, strategic, supervision, Symantec, type Additional Information AWARDS AND HONORS
Woodrow Wilson Leadership Award ACTIVITIES
Humane Society | Phi Kappa Psi Fraternity | BANKING |
PARK OPERATIONS HOSTESS Summary Highly experienced in banking, customer service, data entry, publicity, editing, and a wide range of computer skills Software (PC and MAC environments): Computerized cash registers, invoice, scheduling, and inventory software, Microsoft Windows® and Microsoft Word, Excel, OneNote, PowerPoint and Photoshop. A strong literary background coupled with up-to-date technological knowledge. Highlights Software (PC and MAC environments): Microsoft Windows® and Microsoft Word, PowerPoint, Excel and Publisher Time management Meticulous attention to detail Excellent communication skills Strong problem solver Multi-line phone proficiency Filing and data archiving Accomplishments Data Organization Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions. Multitasking Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment. Customer Service Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Experience Company Name City , State Park Operations Hostess 09/2014 to Current Provide exceptional guest service by greeting and interacting with guests, answering questions and resolving guest issues Ensure safe and efficient line speed and crowd flow through park rides and stadiums Operate and monitor ride systems following all company safety policies and procedures, including proper loading/unloading of guests and ride evacuations Perform and record guest counts hourly and communicate to other departments as needed For special events, staff gates and pathways to direct guests to attractions Assist with park emergencies including inclement weather. Company Name City , State Activities Associate 02/2014 to 10/2014 Presenting programs in front of groups of participants of varying ages Assisting in the implementation of various group activities Handling reservations and accepting cash and credit card payments Recording inventory of equipment and ensuring that equipment is functional. Checking out and returning various equipment for guests Assisted guests with planning their schedules at the resort and recommended activities and events based on their needs. Senior Publicist for Sharyn McCrumb, New York Times Bestselling Author. Company Name City , State Senior Publicist 06/2006 to 05/2014 Cash and check deposits, process loan expenses and open new accounts Created and developed publicity strategies to drive business goals Pitched and secured print media, television, online and radio interviews Developed press materials such as press releases and kits, fact sheets and related communication Built and maintained relationships with media personnel Oversaw tours and media events Achievement: Hired as publicist; promoted because of demonstrated management skill and innovative ideas. Company Name City , State Certified Senior Teller 07/2012 to 05/2013 Maintained appropriate cash limits, cashed checks, established deposits, and issued cashier's checks, cash orders, traveller's checks, money advances, and funds transfers. Cash and check deposits, process loan expenses and open new accounts. Perform cash management, customer service, balance cash drawer and petty cash management. Achievement: Hired as junior teller; promoted because of accurateness, pace, and skills. Company Name City , State Manager 04/2004 to 10/2010 Supervised and trained employees, answered phones, accepted reservations and took payments; was in charge of general care and cleanliness of facility. Education Bachelor of Arts : English Literature 2010 Roanoke College , City , State , United States GPA: Cum Laude Graduate Cum Laude Cum Laude English Literature Graduate Cum Laude 2006 North Cross School , City , State Certifications Certified in Lifeguarding, CPR, AED, and First Aid through the American Red Cross. Interests 2006 Regional Champion, English Speaking Union Shakespeare Monologue and Sonnet competition. Languages Conversational knowledge of Spanish language. Ability to read and write French and Spanish. Professional Affiliations Sigma Tau Delta International English Honour Society Member
Kappa Delta Pi Honour Society Member
President (2010-2011) and founding student member of Roanoke College Peace and Justice Association
Member of Ruritan Club (Catawba Chapter) January 2004-May 2010 Skills balance, cash management, cashier, CPR, credit, customer service, special events, First Aid, French, functional, funds, inventory, MAC, materials, Excel, money, PowerPoint, Publisher, Microsoft Word, personnel, policies, Presenting, press, press releases, print media, Publicist, publicity, radio, read, Recording, safety, Spanish, Spanish language, phones, television, Author Additional Information Honours and Activities
2006 Regional Champion, English Speaking Union Shakespeare Monologue and Sonnet competition. | BANKING |
INTERNATIONAL CERTIFICATION PROGRAM MANAGEMENT Profile I am an experienced professional with 14 years of aviation & aerospace with expertise in international governmental liaison, aircraft certification, regulatory compliance, aircraft sales and import/export compliance. As a professional pilot with over 800 hours of total time, multi-tasking, problem solving and risk management are a foundation of my career. Skills Substantial knowledge of all Microsoft Windows operating systems and MS Office NX7.5 Unigraphics Teamcenter. Moderate knowledge of computer networking including LAN, WLAN. Domestic & international regulatory compliance Aircraft Import/export experience Strong management & complex problem solving skills 3D modeling Accident investigation Root Cause Analysis Accomplishments ACCOMPLISHMENTS Achieved First of Type design approval into Brazil, China, Malaysia, Indonesia, South Africa, New Zealand and Argentina. Obtained Type Design major change approvals in EASA, Canada, Maldives, Brazil (exempt/non-exempt), India and Russia. Developed & managed a revenue stream for foreign validations reducing budgetary restraints by 50%. Assisted in the development and publication of Pilot's Operating Handbook / Aircraft Flight Manuals and country specific POH/AFM supplements. Managed and directed external design engineering contracts, programs and implemented in house review and approval processes utilizing NX7.5 Unigraphics, 3D modeling. Professional Experience International Certification Program Management 07/2010 to Current Company Name City , State Demonstrated experience in all aspect of the International aircraft validation / acceptance process from application submittal to granting of a validated type certificate. Lead subject matter expert on foreign regulations with regards to certification & operations. Managed external contract engineering design groups with regards Type Design changes. I developed and managed internal engineering disciplines, FAA, and foreign authority project teams during the validation process. Developed departmental procedures based on international bilateral agreements, governmental regulation and operational requirements. As the IC Program Manager coordinated certification activities with internal functions and direct FAA involvement. Develop certification procedures as required and reviewed company documentation to meet FAA & foreign civil aviation authority requirements. Reviewed compliance documentation, design data, Certification Plans, Compliance Reports, Drawings, wrote internal company coordination memos prior to domestic and foreign government submission. I developed compliance packages and submitted directly to the FAA and foreign authority. Improved guidelines in implementing certification programs while maintaining budgetary and schedule constraints. Ensured compliance to multi-national agreements and regulatory frame work Experienced in US federal regulations 14CFR 61, 91, 23, 135. Knowledgeable in European governmental regulations with regards to aircraft certification, and operations. Successfully obtained aircraft First of Type approvals in Europe, Mexico, New Zealand, Qatar, Malaysia, Colombia, Brazil, China, Russia, and Argentina. Maintenance & Avionics Coordinator 05/2000 to 08/2005 Company Name City , State Developed and managed maintenance and avionic customer accounts, processed invoice payments, credits and net account billing. Prepared maintenance/avionics invoices. Managed subscription based navigational data for company charter operations & customer based aircraft. Coordinated invoicing, account management of all maintenance and avionics repairs for a FAA 145 repair station. Managed pilot supplies, purchase orders, inventory control cycling of life limited products. Education and Training Bachelor of Science : Professional Aeronautics 2009 Embry-Riddle Aeronautical University Minors: Aviation Safety, Management, International Relations Associate of Arts : Liberal Arts 2004 Johnson Country Community College City , State Professional Aeronautics 1999 Spartan School of Aeronautics City Affiliations Professional Associate of Dive Instructors, Aircraft Owners and Pilots Association, Embry-Riddle Aeronautical University Alumni, Cherokee Flyers, Inc.(President, Vice President, Director of Membership, Assist. Treasurer), Civil Air patrol. Certifications FAA Certificated Commercial/Instrument Pilot - Single-Engine Airplane, PADI Certified Dive Master. Skills account management, Autocad, billing, , catalogs, civil aviation authority, computer networking, customer satisfaction, Delivery documentation, government, inventory control, invoicing, LAN, meetings, all Microsoft, MS Office, Windows operating systems, network, Process development, Program Management, quality, Safety, Sales support, Technical support, Regulatory Compliance. | AVIATION |
BUSINESS DEVELOPMENT MANAGER Summary Hard working and energetic management professional focused on customer satisfaction throughout all stages of the sales life cycle. Highlights Excellent communication skills Energetic Resolution-oriented Compelling leadership skills Exceptional multi-tasker Effective Retail Sales Manager Experience Business Development Manager September 2012 to March 2015 Company Name Resolve customer complaints regarding sales and service. Determine price schedules and discount rates. Review operational records and reports to project sales and determine profitability. Monitor customer preferences to determine focus of sales efforts. Confer or consult with department heads to plan advertising services and to secure information on equipment and customer specifications. Direct and coordinate activities involving sales of manufactured products, services, commodities, real estate or other subjects of sale. Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase. Advise dealers and distributors on policies and operating procedures to ensure functional effectiveness of business. Represent company at trade association meetings to promote products.Maintained friendly and professional customer interactions.Shared product knowledge with customers while making personal recommendations. Administrative Assistant April 2008 to June 2012 Company Name － City , State Direct or coordinate the supportive services department of a business, agency, or organization. Prepare and review operational reports and schedules to ensure accuracy and efficiency. Acquire, distribute and store supplies. Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records. Hire and terminate clerical and administrative personnel. Conduct classes to teach procedures to staff. Direct or coordinate the supportive services department of a business, agency, or organization. Operate computers programmed with accounting software to record, store, and analyze information. Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes. Classify, record, and summarize numerical and financial data to compile and keep financial records, using journals and ledgers or computers. Debit, credit, and total accounts on computer spreadsheets and databases, using specialized accounting software. Operate 10-key calculators, typewriters, and copy machines to perform calculations and produce documents. Receive, record, and bank cash, checks, and vouchers. Comply with federal, state, and company policies, procedures, and regulations. Compile statistical, financial, accounting or auditing reports and tables pertaining to such matters as cash receipts, expenditures, accounts payable and receivable, and profits and losses. Code documents according to company procedures. Reconcile or note and report discrepancies found in records. Access computerized financial information to answer general questions as well as those related to specific accounts. Match order forms with invoices, and record the necessary information. Perform general office duties such as filing, answering telephones, and handling routine correspondence. Perform personal bookkeeping services. Calculate, prepare, and issue bills, invoices, account statements, and other financial statements according to established procedures. Calculate and prepare checks for utilities, taxes, and other payments. Prepare and process payroll information. Compare computer printouts to manually maintained journals to determine if they match. Reconcile records of bank transactions. Transfer details from separate journals to general ledgers or data processing sheets. Complete and submit tax forms and returns, workers' compensation forms, pension contribution forms, and other government documents. Prepare purchase orders and expense reports. Perform financial calculations such as amounts due, interest charges, balances, discounts, equity, and principal. Calculate costs of materials, overhead and other expenses, based on estimates, quotations and price lists. Maintain inventory records. Office Coordinator April 1998 to April 2008 Company Name － City , State Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software. Answer phone calls and direct calls to appropriate parties or take messages. Greet visitors and determine whether they should be given access to specific individuals. Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work. File and retrieve corporate documents, records, and reports. Open, sort, and distribute incoming correspondence, including faxes and email. Make travel arrangements for executives. Prepare responses to correspondence containing routine inquiries. Prepare agendas and make arrangements, such as coordinating catering for luncheons, for committee, board, and other meetings. Coordinate and direct office services, such as records, departmental finances, budget preparation, personnel issues, and housekeeping, to aid executives. Provide clerical support to other departments. Manage and maintain executives' schedules. Process payroll information. Set up and oversee administrative policies and procedures for offices or organizations. Supervise and train other clerical staff and arrange for employee training by scheduling training or organizing training material. Interpret administrative and operating policies and procedures for employees. April 1992 to April 1998 Education Retail Management Purdue University － City , State , USA High School Diploma : College Preparation , May 1986 Bluffton High School － City , State , USA Graduated top 10% National Honor Society Skills 10-key, accounting, accounting software, accounts payable, administrative, billing, bookkeeping, calculators, charts, clerical, commodities, email, fax, filing, financial statements, general office duties, government, insurance, inventory, letters, materials, meetings, Merchandising, messaging, mail, office equipment, organizing, payroll, personnel, copy machines, coding, recording, Retail Management, sales, scheduling, speeches, spreadsheets, multi-line telephone, employee training, travel arrangements, typewriter, voice mail, word processing, | BUSINESS-DEVELOPMENT |
TEACHER Summary Teacher] with [11] years experience. Specialty areas include [Classroom Management, Behavioral Development, Motivating and Mentoring. Educating, Counseling and Teaching]. Core Qualifications Teaching - Behavioral/cognitive skills development Educating - Audio-visual aid implementation Mentoring - Positive atmosphere promotion Counseling - Age-appropriate lesson planning Classroom Management - Classroom discipline Core Discipline - Clear public speaking skills Managing classroom for diverse populations - Effective time management Active participation in [groups, plans, events] - Excellent reading comprehension Expertise in [curriculum focus] - Positive reinforcement Experience working special needs students - Behavior modification Motivating students Innovative lesson planning Tailoring curriculum plans Positive learning environment CPR certification Effective listening Differentiated instruction Student-centered learning Interpersonal skills Achievements Selected Head Teacher 2 consecutive years in a row. Selected as Centerville Elementary Union Rep for 2 consecutive years. Graduate of Lincoln Challenge Academy Mentoring training for at-risk youth. Above and Beyond Award from Accomplishments Served as Head middle school basketball coach for 8th grade students for 2 years. Served as Head basketball coach for 9th grade boys basketball for 7 years and assistant varsity basketball coach as well for 7 years. Helped more than 300 students reach their Individual Education Program goals. Chaperoned the 7th grade trip to Six Flags with 120 students. Served as Performing Arts Department Chair for 3 years. Served as supervisor of a day care that grew 45 percent under my supervision. Scott Main Exchange supervisor of the month 5 times. Experience Teacher July 2004 to June 2014 Company Name － City , State Instructed through lectures, discussions and demonstrations in Math, Science, Social Studies, Language Arts, Reading, Spelling. Assigned lessons and corrected homework. Attended a variety of professional development workshops centered on learning goals, classroom management, student motivation and engaging learning activities. Served on various committees and projects including Your Choice, Emergency Planning and Safe School. Facilitated activities that developed students' physical, emotional and social growth. Encouraged students to be understanding with others. Used the positive reinforcement method to redirect poor behavior. Conducted small group and individual classroom activities with students based on differentiated learning needs. Worked with an average of 30 students per class. Participated in ongoing staff training sessions. Coach August 2005 to February 2014 Company Name － City , State Coach Boys Freshmen Basketball. Coach Boys Middle School Basketball. Teacher January 2009 to January 2011 Company Name － City , State Creator of an After School Detention program to curb bad behavior and avoid out of school suspension. Serve as principal in building principals absence. Lesson Planning: Introduced new learning methods to ensure total comprehension for all students. Technology Integration: Increased student participation and test scores by introducing relevant computer programs and exercises to encourage student interest and enjoyment. Parent Communication: Regularly met with parents to discuss student issues and course weakness areas. Encourage and reward students for extra-curricular involvement in school based activities. Elected as a member of Building Leadership Committee. Achievement Award. Campus Security Officer March 2002 to April 2005 Company Name － City , State Patrol campus interior and exterior. Provide jump starts, break-ins, escorts, speeding tickets, parking violations, arrest people, take reports, answer phone calls. This school provided 24 hour campus security 365 days a year. Supervisor April 2001 to August 2002 Company Name － City , State Supervised a staff of 3. Scheduling staff hours and ordering products such as diapers, food, wipes, cleaning supplies. Scheduling trips to swimming pools, parks, picnics. Producing plays for the annual church performances. Writing reviews for staff and reports to the pastor of the church. Advertising for increased enrollment. Supervising kids when needed. Changing diapers, wiping noses, treating wounds, giving medicine as prescribed. Sending quarterly reports to donors and parents. Making daily contact with parents and filling out daily report cards for parents awareness. Loss Prevention Security Officer September 2000 to March 2002 Company Name － City , State Monitor sophisticated security system for signs of theft, waste, corruption, misappropriation of funds, personal escort for employees when needed or requested. Typing detailed reports for Management, MP's, Court, Base Commander's Office. Supervisor for Outdoor Living Department February 1998 to August 2000 Company Name － City , State Supervised staff of 7 sales associates in the outdoor living department of Scott AFB Main Exchange department. Responsible for scheduling staff, Giving appraisal reviews, ordering product, phasing out unsuccessful product, reporting to management. Inventory. Pulled and stacked pallets using order pickers, forklifts, reach trucks. Unloaded trucks of pallets of pavestones, rock, outdoor equipment. Education Master of Science : Counseling , 2012 Lindenwood University － City , State , U.S. GPA: Dean's List Bachelor of Science : Education , 2004 McKendree College － City , State , U.S. Interests Enjoy landscaping and working outdoors. Fishing. Conditioning. Weight Lifting. Reading. Researching. Working on cars. Attending sporting events of all kinds. Playing basketball, softball, racquetball. Watching movies.Performing Arts. Playing music. Building wealth. Skills Leadership, Motivation, Management, Speaking, Listening, Counseling, Teaching, Computer Literacy, Training, Editing, Organizing, Development, Implementing, Typing: Additional Information Community Involvement Intramural Organizer for After school youth basketball and flag football. Affiliations Chi Sigma Iota - Honor Society for Counseling. Lincoln Challenge Academy Mentor member. McKendree University Alumni Member Professional Affiliations Member of Chi Sigma Iota - a counseling fraternity for honors students. Lindenwood University 2012 St. Charles/Belleville, MO - IL, U.S. School Counseling M.A. School Counseling Member of Chi Sigma Iota - a counseling fraternity for honors students. Certifications CPR Certified Standard Teaching Certificate K-9 Self- Contained Middle School Lincoln Challenge Academy Mentor Member. | TEACHER |
AS INFORMATION TECHNOLOGY PROJECT MANAGER Summary SUMMARY Skilled IT professional with 7 years of proven success in developing and leading cross-functional
technical teams to execute and deliver major technology initiatives using the Agile methodology and
Scaled Agile Framework (SAFe). Well-versed in managing projects with co-located and off-site teams.
Expertise in gathering and translating requirements, leading scrum teams, and release management,
including owning the release management lifecycle for multiple applications across different
environments. Skills Agile methodology Project management SAFe Program Increment (PI) Planning Scrum / Kanban / Scrumban Aptitude for resolving challenging problems Client relations Team building Release management Scrum master / Business analyst Atlassian suite (JIRA, Confluence, Trello) Public Trust Clearance Level 4 Agile Approach Budget Business analyst Concept Client Client relations Features Functional Team building Managing Meetings Procurement Project Management Project plans Real-time Risk-assessment SCADA Supervisory Control and Data Acquisition Fluent in Spanish Upgrade Experience Company Name | City , State INFORMATION TECHNOLOGY PROJECT MANAGER 03/2019 - Current Support Design-Build Supervisory Control and Data Acquisition (SCADA) Upgrade
Project using project management expertise. Identify and implement technology tools to facilitate resource planning for multiple
projects, identify interdivisional dependencies, encourage real-time team
collaboration, and develop streamlined workflows to expedite project submittal
reviews. Introduced the concept of SAFe to lead planning event to prioritize fiscal year
acquisition and procurement needs based on project criticality and available
internal resources. Developed annual planning process to support capital improvement planning
activities such as project identification and prioritization. Company Name | City , State AGILE PROJECT MANAGER 10/2014 - 03/2019 Led transition of risk-assessment tools from downloadable software to web-based
platform, including EPA's Vulnerability Self Assessment Tool, Climate Resilience
Evaluation and Awareness Tool (CREAT), and the Workshop Planner for Climate
Change and Extreme Events Adaptation tool. Developed project plans and cost estimates with well-defined milestones in
collaboration with project team and subcontractors for each contract period of
performance. Tracked project level-of-effort and budget expenditures to enable the team to
deliver work products while managing changes to scope, schedule, and budget. Provided cost projections using labor rates to manage specific project tasks from
project inception to completion. Tracked resource availability and allocate staff according to client priorities for the
project goals and timeline. Managed communication of project status, including risks, within the project team
and external to the project team. Gathered and communicated performance metrics and develop performance
reports. Identified and managed project risks, defined opportunities for improvement, and
worked with the project team and senior leaders to establish corrective actions. Worked with team members to participate in the quarterly SAFe PI planning events
to develop realistic work plans and release timelines for client-prioritized
workstreams. Company Name | City , State RELEASE MANAGER 10/2014 - 03/2019 Negotiated, planned, and managed all release activities identifying risks and
corresponding solutions to maintain the release schedule. Established deployment needs and ensured compatible architecture and
configuration of final deliverable. Facilitated production readiness reviews and release retrospective meetings with
the project team. Served as the primary point of contact with IT partners in deployment planning
activities using a Scrumban (Agile and Kanban) approach. Identified ways to optimize platform capabilities and maximize efficiencies. Identified issues and performed root-cause analysis. Ensured all changes met readiness criteria prior to deployment. Worked with developers to resolve deployment issues and system outages. Tracked release metrics to identify process improvements. Conducted functional configuration audits and physical configuration audits to
meet CMMI standards. Company Name | City , State BUSINESS ANALYST / SCRUM MASTER 10/2014 - 03/2019 Facilitated requirements meetings and grooming sessions with the development
team and the client to identify desired features and functionality. Facilitated daily scrums, sprint reviews, sprint retrospectives, and sprint planning
with the project team. Captured and translated requirements to the development team via Jira,
Confluence, and during daily scrums. Tested the application across desired platforms in the development, staging, and
production environments to ensure proper implementation of requirements. Education and Training Scaled Agile Framework (SAFe) 4 Agilist certification 2019 Project Management Professional (PMP) 2018 American University | State Master of Arts in International Affairs 2011 American University | State Master of Arts in Natural Resources 2011 Clemson University | City , State Bachelor of Arts in Biological Sciences 2008 Languages Fluent in Spanish | INFORMATION-TECHNOLOGY |
HR GENERALIST Experience 08/2017 to Current HR GENERALIST Company Name － City , State Recruited to help open new company sales team in TX and NC, guiding senior management on pay and. compensation for contract positions. Worked with senior leadership to create HR policies and procedures; recruit. employees; updated HRIS system for tracking time and attendance, PTO benefits, and employee applicant log;. created training manual; conducted job evaluations and analysis for created pay ranges and competencies. Implemented programs and policies in the areas of training and development, compensation structures, new- employee orientation. Cut payroll expenses by 16% by implementing a time clock system and policy company-wide, and monitoring time and attendance. Revised job descriptions and created competency checklists for 25 positions company-wide in three states. Shadowed" and interviewed employees to construct an accurate picture of the duties and skills required for each position. Continued... 06/2015 to 05/2017 HR GENERALIST Company Name － City , State Partnered with employees and management to communicate carious HR policies, procedures, standards and. regulations. Reviewed applications and paperwork/collected all necessary documents Answered multiple phone lines, greeted candidates Conducted employment verification, reference checks, credit checks Screened resumes, scheduled and conducted interviews, composed Congratulatory Letters. 10/2013 to 05/2015 Owner / Chef Company Name － City , State Oversee daily operations of quaint catering company specialized in Mexican and Italian cuisine, unique beverages, and chocolate confectionaries. Manage all details related to the safe preparation, delivery, and setup of diverse food orders serving up to 100 guests. Interface with clients to gather critical event details, learn of specific food preferences, and recommend appropriate menu items and quantities. Coordinate the planning, ordering, purchasing, and storage of food, equipment, and supplies. Sole preparer of food orders, operating smokers, grills, food warmers, and various other pieces of equipment. Manage all bookkeeping, budgeting, and accounting. Skillfully learned and managed entire business startup. Applied for all permits and licenses, established company brand and marketing materials, created menu and pricing, and implemented advertising campaigns. Established market-competitive price points while maintaining superior quality standards. Led company in achieving 28% profit in first year. Established and manage partnerships with food suppliers to acquire the freshest foods and ingredients on time to prepare orders. Advertise business through print, digital, social media, and local radio stations, and through partnerships with local area businesses. Earned high rate of repeat and referral business and word-of-mouth promotion. Developed and manage partnerships with restaurant supply stores to purchase needed equipment, tools, supplies, and packaging materials. 01/2008 to 01/2010 Kitchen Manager Company Name － City , State Oversaw daily kitchen operations, leading team of 10 in the safe preparation of guest food orders. Operated pizza. ovens, grills, and industrial cleaners. Kept kitchen area in pristine condition in line with safety regulations. Managed. inventory of food and supplies. Resolved problems related to customers or team dynamics. Additionally, assisted. in overseeing front-of-the-house operations, including the counting and balancing of drawers after each shift. Successfully aligned all team members--diverse personalities, work styles, and backgrounds--around shared goals, and led team in providing customers with exceptional dining experiences. Trained employees on kitchen protocols; safe food handling, preparation, and storage; food portioning, plating, and presentation; cleaning of grills, equipment, and surfaces; and how to count drawers, operate the POS system, and close the restaurant. 01/1999 to 01/2001 Assistant Restaurant Manager Company Name － City , State Assisted general manager and chef in overseeing daily operations, planning menus and daily specials, hiring and. training employees, and preparing and serving lunch orders. Planned and executed for special events serving up. Education 2017 Master of Business Administration : HR Management ASHFORD UNIVERSITY － City , State to 2,500 guests. HR Management Managerial Finance, Financial and Managerial Accounting, Economics, Managerial Marketing,
Organizational Behavior, Business Law, Operations Management, Strategies for HR Management
Project: Reviewed and analyzed more than 30 years of business research to compare the two primary
approaches for filling open positions: hiring externally or promoting from within. GPA: 3.9 Member of Golden Key International Honors Society, Recipient of Ashford University
Alumni Scholarship 2008 Bachelor of Arts : Business ASHFORD UNIVERSITY － City , State Business April 2018 Sigma Six Yellow Belt Certification (2018)
PHR Certification (Professional Human Resources Tentative Summary HR generalist with 3 years of experience and 10 years of management experience seeking a position as an HR
Generalist in a company where I can grow further and improve my skills in Human Resources. Extensive background in HR Generalist affairs, including experience in employee recruitment and onboarding, conflict resolution, benefits and compensation, payroll administration, policy development and implementation and training and development.
Demonstrated success implementing numerous policies and implementations, updated personnel manuals and files, job descriptions, benefits packages, and conducted job analysis to provide pay ranges for various positions. Highlights Employment Law Onboarding FMLA/ADA/EEO Employee Relations HR Policies and Benefits & Administration Procedures Payroll Administration Staff Recruitment & Retention HRIS applications (Paychex, Paychex Flex)
MS Office (Word, Excel, PowerPoint, Outlook) Skills accounting, ADA, advertising, benefits, Benefits & Administration, bookkeeping, budgeting, Business Law, business research, business startup, competitive, credit, clients, delivery, Economics, Employee Relations, training employees, special events, senior management, filling, Finance, Financial, general manager, hiring, HRIS, Human Resources, HR, inventory, Italian, leadership, Law, Letters, Managerial, Managerial Accounting, market, Marketing, marketing materials, materials, Excel, MS Office, Outlook, PowerPoint, Word, Operations Management, Organizational, packaging, Payroll, Policies, POS, pricing, profit, promotion, protocols, purchasing, quality, radio, Recruitment, safety, sales, Sigma, phone, unique | HR |
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