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HR SPECIALIST Summary Energetic Administrative Assistant with 30+ years experience in high-level executive support roles. Organized and professional. Dedicated and focused, who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. Adept at managing multiple projects with ease using expert time management methods. Highlights Administration/ Accounting/HR. Administration / Office support Purchasing, Inventory (PO/PR) Accounting/HR: Payroll - Billing - Collection Sales Management / Marketing / Real Estate / Leasing Commercial & Technical Translations Customer Service certified Strong organizational, verbal and written communication skills. Analytical problem solving skills; ability to manage priorities and work flow. Independent (self-learner). Creative, dedicated, flexible, reliable, detail oriented, and innovative team player. Proficient in Microsoft Words, Excel, AS400, Outlook. Accomplishments Developed and implemented a new procedure in accounting by creating a spreadsheet for open balances (collection) and follow through weekly. Helped in the reduction of 30% in the cost of unpaid balances. Experience HR Specialist June 2014 to June 2014 Company Name － City , State Coordinated regular and temporary interviews for line management. Conducted reference check vetting on potential candidates. Interacted with potential employees, notifying them on application status and necessary information to complete application process. Assisted various departmental functions with payroll, employee relations and compensation files, filing confidential documents. Leasing Agent October 2012 to April 2014 Company Name － City , State Greeting future residents, answering all questions regarding leasing, presenting models,. taking applications, following up with guests' walk-in, filing, taking work-orders,. payments (rent and fees). Administrative Assistant September 2006 to October 2012 Company Name － City , State Supported multiple level management team members (Initiated, coordinated, and executed administrative support to Branch Managers). Assisted Engineers and Project Managers with proposals, technical reports, invoicing clients, and collections. Compiled information and created spreadsheets for supervisor review, development and implementation of department systems and procedures as needed. Managed supervisors' calendars and independently scheduled appointments. Maintained training program, training lists and reported on anticipated participation levels. Placed calls to confirm registrations for training programs or to remind participants of event details. Developed strategic and operational plan to improve the work flow by re-evaluating priorities, resulting in increasing efficiency to meet deadlines when sending out documents. Demonstrated a high level of professionalism in dealing with confidential information. Implemented a new procedure in accounting by creating a spreadsheet for open balances (collection) and follow through weekly. Helped in the reduction of 30% in the cost of unpaid balances. French Speaking Executive Assistant August 2005 to September 2006 Company Name － City , State Updated CEO calendar, coordinated meetings with French clients. Bookkeeping duties. Ability to maintain and process clients files. Exhibitor Services Representative August 2004 to August 2005 Company Name － City , State Assisted Exhibitors with orders (office and show sites), freight billing, coordinated. with foreman for the set up and striking of exhibitor booths. Payroll Clerk March 1999 to August 2004 Company Name － City , State Processed payroll weekly for 1500 employees (full time, part time, unions) using AS 400 payroll system. Demonstrated accuracy and fast pace to meet deadlines for payroll transmittals to Corporate. Audited hours and PTO information, processed new hiring, terminations, and all data changes to employee reports. W-2 and I-9 for new hires, performed various other payroll and bookkeeping functions. Education BA : Administration Commercial
Administration , 1982 University of Grenoble － City , France Marketing Commercial English Accounting Work History Company Name Languages Fluent (speaking, reading, writing) in English (majored in commercial English), and French (native). Skills Office support: Accounting, billing, bookkeeping, customer service, employee relations, filing, hiring, HR, Inventory, invoicing, Marketing, meetings, Excel, Outlook, Windows, Word, Payroll, PR, proposals, Purchasing, Real Estate, Sales Management, spreadsheets, supervisor, training programs, Translations, written communication | HR |
VP OF FINANCE Executive Profile Ambitious Chief Executive Officer who creates strategic alliances with organization leaders to effectively align with and support key business initiatives. Builds and retains high performance teams by hiring, developing and motivating skilled professionals. Skill Highlights Small business development Project management Leadership/communication skills Self-motivated Product development Product line expansion Business operations organization Business operations organization Core Accomplishments Increased sales by [Number]% by rolling out a revamped social media marketing initiative. Increased annual revenue from $[Amount] to $[Amount] in just [Number] years. Grew business from [Number] employees to [Number] employees in [Number] years. Garnered more than [Number] excellent performance reviews and testimonials from clients. Professional Experience VP of Finance 01/2014 to Current Company Name City , State Direct the accounting, finance and administrative functions of this newly formed hospitality management company currently overseeing 8 hotels. Delegate with all aspect of monthly forecasting and budget planning for $16M in annual revenues Facilitate Tax Credits & other related incentives for new hotel development with mixed-use developers Assist President of the company to build a experienced hospitality executive team to further relationship with exclusive brands such as Hilton, Marriott and Starwood Hotels Establish new relationships with experienced personnel for efficiency, to increase revenue by 20% per hotel Propose feasibility report to alter strategic initiatives to assist newly acquire assets and distressed assets Reduce average payable liability by $1.2M annually by analyzing exceptions in the procure-to-pay payment process. Managing Partner 06/2012 to 12/2013 Company Name City , State Managed all departments of the newly $5M built hotel on Lake Texoma. Established a business strategy for the ramp up period to optimize revenue to 90% of initial projections. Achieved $1M (76%) in revenue during the first fiscal based on initial projection of a Tier 3 market. Hired and trained 15 new employees of day-to-day 24/7 operation and managed payroll to maximize profitability. Developed new relationship with local business, chamber of commerce, and city officials to help promote tourism within the area. Established strategic rate levels to accommodate different business segments (Corporate, Leisure &Walk-ins) Executed a market plan to create awareness within 30 miles radius to reach casino visitors in nearby city Improved guest satisfaction scores to meet brand standard and achieve 3 star rating with AAA. VP of Finance / Controller 05/2010 to 10/2012 Company Name City , State Direct the accounting, financial planning and analysis, information technology and risk management functions of this $250M privately-held quick service franchise restaurant enterprise with over 200 stores. Utilized financial tools for accounting procedures to understand the business for improvements resulting in new cash management increasing revenue by 27% and reallocation of support resources Eliminated company liability by 65% by using the GAAP freeing up cash flow to invest in infrastructure and brand Implemented a new cloud base technology platform to reduce technology cost by 75% with new vendor partnership Defined the Which Wich business model with ROI and profit maximization to ensure franchisee are setup for success Proposed new strategies and ideas to increase sales that can facilitate extra growth for the company allowing a international expansion plans. Director of Business Operations 04/2005 to 12/2009 Company Name City , State Managed all operational activities of a single hotel location. Established a pricing strategy which gave a competitive advantage over other competitors increasing portfolio revenue by 31% over a span of 3 years Decreased operating expenses by 17% through using resources efficiently and eliminating non-resourceful positions in the staff Expanded sales and marketing efforts to reach a greater demand in the market place Reached a 99.7% customer satisfaction rating by providing additional amenities and services through the hotel Achieved a 95% average occupancy annually for 3 consecutive years. Education MBA : Project, Engineering & Business Management University of Dallas City , State Bachelor of Science : Finance, Accounting & Information Management University of Texas at Dallas City , State Skills accounting, administrative, budget planning, business strategy, cash flow, cash management, competitive, customer satisfaction, finance, financial, financial planning and analysis, forecasting, information technology, marketing, market, enterprise, payroll, personnel, pricing, profit, quick, risk management, sales, strategy, strategic, Tax | FINANCE |
AVIATION MAINTAINER Professional Summary 6 years' experience as a Fast Food Cook/Assistant Manager. 2 years' experience as a Customer Service Representative in a Call Center. 1 year and 3 months experience as a Security Guard. Multi-tasking Manager well-known for creating positive environments where employees can thrive and succeed. Detailed and well-aware of direct competitors and their strategies. Pursuing a new management role where hard work and dedication will be highly valued. Results-oriented Store Manager focused on increasing profits, reducing costs, inventory management and transforming customer service standards. Excellent communicator with 2 years in a demanding call center environment as a Customer Service Representative. Skills Typing Speed 50 Words per Minute * QuickBooks * Apple or Macintosh Computers * MS Outlook * Photoshop * MS PowerPoint * MS Excel * MS Word * Fork lift operation (cherry picker), and (Stand up forklift). Team leadership Team liaison Conflict resolution Data management Process implementation Self-motivated Risk management processes and analysis Staff development Timeline management Customer relations Deadline-oriented Staff training/development Efficient multi-tasker Customer service-oriented Goal attainment Relationship building Coaching and mentoring Customer service Effective leader Employee scheduling Work History Company Name Aviation Maintainer | City , State | August 2017 - April 2018 BCT certified. trained as a leader and a specialist in the field of aviation maintaining. leadings squads or groups of 10-20. time management. accountability of records, and protection. Reduced overhead by taking on more responsibility with creative and administrative projects. Monitored and screened visitors to verify accessibility to inter-office personnel. Answered and managed incoming and outgoing calls while recording accurate messages. Company Name Warehouse-Selector | City , State | April 2016 - August 2017 Forklift (stand-up) and cherry picker operator. Analyzed departmental documents for appropriate distribution and filing. Achieved [revenue or departmental objective] by [actions taken] . Picked up incoming stock and delivered materials to designated locations. Picked products for specific routes according to pick sheets. Estimated weights, heights and centers of balance to make precise placements. Divided cargo received by account Number and intended location. Maintained accurate stock records and schedules. Company Name Security Guard | City , State | August 2015 - April 2016 Foot patrol/ Grounds access guard. Control and protect personnel flow on grounds of residents and report hourly activity. patrol every hour on the hour or 15 to 30 minute increments. Responded to calls in both routine and emergency situations. Collected and organized all surveillance data and information to protect client possessions and workspaces. Detected and apprehended any unauthorized personnel. Directed guests around the building and answered questions regarding accessibility. Monitored building access and identified all officials and employees before authorizing their entrance. Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on the premises. Delivered accurate verbal and written reports to company personnel. Noted and followed up on any unusual behavior. Company Name Door attendant | City , State | February 2015 - August 2015 Accept all donations and assist with brining donations and assist with moving items for customers to and from vehicles. Shared best practices for sales and customer service with other team members to help improve the store's efficiency. Asked open-ended questions to assess customer needs. Answered product questions with up-to-date knowledge of sales and store promotions. Built long-term customer relationships and advised customers on purchases and promotions. Welcomed customers into the store and helped them locate items. Determined customer needs by asking relevant questions and listening actively to the responses. Recommended alternative items if product was out of stock. Greeted customers in a timely fashion, while quickly determining their needs. Cleaned and organized the store, including the checkout desk and displays. Company Name Security Guard | City , State | March 2014 - February 2015 Corporate access control guard. Control all access with in the area required. Utilize all software for security via GE Security systems (camera system), Otis (elevator monitoring and control system). Report daily logs and Incident Reports. Patrol three times on every shift and check for all issues that may occur. Responded quickly and effectively to all security violations and duress alarms. Investigated all security and safety violations. Responded to calls in both routine and emergency situations. Enforced General Services Administration (GSA) policies by anticipating potential security breaches. Maintained accurate and detailed logs of all events that occurred during each shift. Unlocked rooms and suites for authorized contractors. Monitored building access and identified all officials and employees before authorizing their entrance. Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on the premises. Company Name Customer Service Representative | City , State | April 2011 - March 2013 Interacted with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Took inbound calls for Comcast. Updated customers' information in the database. Helped drive sales goals and achieve monthly quotas. Created and maintained an organized database to develop promotional sales. Directed calls to appropriate individuals and departments. Politely assisted customers in person and via telephone. Recommended, selected and helped locate and obtain out-of-stock product based on customer requests. Provided an elevated customer experience to generate a loyal clientèle. Asked open-ended questions to assess customer needs. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Learned, referenced and applied product knowledge information. Developed reputation as an efficient service provider with high levels of accuracy. Recommended alternative items if product was out of stock. Served as the main liaison between customers, management and sales team. Built long-term customer relationships and advised customers on purchases and promotions. Company Name Computer Technician | City , State | January 2010 - June 2010 Built and repaired computers consisting of internal and external repairs. Repaired printers if needed. Rebuilt shareware for computers to damage to be used and refurbishing hardware for computers unreliable. Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff. Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access. Collaborated with clients from concept through final delivery of product or service. Designed Sharepoint masterpage and page layouts, serving as company's main Sharepoint support for all technical complications. Proposed technical feasibility solutions for new functional designs and suggested options for performance improvement of technical objects. Monitored network performance and provided network performance statistical reports for both real-time and historical measurements. Company Name Shift Manager | City , State | May 2004 - June 2009 Managed the shift of ten to twenty-five staff. Opened and closed the restaurant. Cooked, served customers, cleaned the restaurant and stocked needed supplies. Completed schedules and reviewed the staff. Adhered to company standards and compliance requirements for operations and cleanliness of all areas. Managed schedules, accepted time off requests and found coverage when shifts were short. Tracked receipts, employee hours and inventory movements. Trained and mentored new employees to maximize team performance. Kept employees operating productively and working on task to meet business and customer needs. Completed all point of sale opening and closing procedures, including counting the contents of the cash register. Described product to customers and accurately explained details and care of merchandise. Shared best practices for sales and customer service with other team members to help improve the store's efficiency. Assisted customers with food selection, inquiries and order customization requests. Resolved all customer complaints in a professional manner while prioritizing customer satisfaction. Recommended, selected and helped locate and obtain out-of-stock product based on customer requests. Supervised and directed all merchandise and shipment processing. Actively pursued personal learning and development opportunities. Alerted customers to upcoming sales events and promotions. Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation. Built long-term customer relationships and advised customers on purchases and promotions. Processed cash and credit payments rapidly and accurately. Participated in physical inventory counts every Opening and Closing of the store. Personal Information Driver's License
Class C - Standard Driver's License Education High School Diploma West Orange Stark City , State | 2007 GED West Orange-Stark High School City , State | 2007 Skills Photoshop, Apple, cherry picker, hardware, database, forklift, Fork lift, Macintosh Computers, access, MS Excel, MS Outlook, MS PowerPoint, MS Word, personnel, camera, printers, QuickBooks, repairs, time management, Typing Speed Additional Information Driver's License
Class C - Standard Driver's License | AVIATION |
DIRECTOR OF NATIONAL SALES- US. HEALTHCARE Executive Profile SALES AND BUSINESS DEVELOPMENT EXECUTIVE Successful in sales management and business development at the local, regional, and national levels. Hands-on manager with highly developed negotiation skills. Provide sound budgeting, financial, and forecasting management. Creative problem solver who drives revenue, resolves conflict, and consistently exceeds sales goals. Skill Highlights Leadership/communication skills Business operations organization Client account management Budgeting expertise Negotiations expert Employee relations Self-motivated Market research and analysis Customer-oriented Microsoft Family Products Customer CRM GPO and IDN targeting Vendor and Distributor Relations National Business Development Regional Business Development Local Business Development Forecasting C-Suite Executive Targeting Exceed Profit and Sales Goals Problem Solver Sales Management Core Accomplishments 45% Healthcare division growth in 2014 500% growth of Healthcare active business pipeline Developed, managed, supported sales budget that exceeded 20 million dollars Exceeded sales and profit goals by 40% plus in 2010, 2011, 2012, 2013, 2014 Grew Northeast Region into largest and most profitable territory in company 2012-2014 Largest territory margin increase in company 2012-2014 Took territory from 5 % under contract to 65% (highest % in company) 2012-2014 Highest new account margin in company 2013-2014 Multi-Year contest winner Professional Experience Director of National Sales- US. Healthcare March 2014 to Current Company Name － City , State Responsible for leading and overseeing all national sales functions for healthcare segment consisting of medical gases, maintenance/certification services, and durable medical equipment Develop strategies to improve customer experience while increasing sales margins within hospital, dental clinics, skilled nursing centers, medical equipment and healthcare services segments. Manage divisional budgets/P&L, forecasting, sales, supply chain management, strategic direction and business planning for national sales representatives and supply chain engineers Identify key strategic relationships with suppliers in medical equipment, medical gas supplies, maintenance and certification services, GPO and buying groups to increase margin and sales Created new healthcare sales verticals and channel sales opportunities Manage and develop regional, national, and local distributor relationships for healthcare segment Responsible for client related risk assessment, action planning, project development, and implementation Project manager of all new healthcare facility construction opportunities Developed all healthcare training and marketing material for internal and external personnel Prospect, assess, mentor, and develop all fortune 500 healthcare opportunities in Nashville and with top tier US national customers Train national sales team in all aspects of healthcare related sales material including proposals, product offerings, and consultative healthcare sales tactics Support day to day sales activities for all reps Develop reporting capabilities for customer dashboards and key performance indicators for healthcare division Developed systems, policies, and procedures for internal customer service and data entry staff. Present all major proposals to clients, negotiate pricing, review contracts, and define service expectations National Accounts Manager- Northeast Region June 2012 to March 2014 Company Name － City , State Industries serviced include hospitals, skilled nursing facilities, clinics, retail sporting goods, and industrial wholesale contractor outlets for medical/industrial/retail gases and equipment Responsible for overseeing all business development activity in northeast territory that included all customer activities, customer service, budgeting, forecasting, contract negotiation, and billing. Attained new business via campaign management, direct selling, prospect qualification, value capture analysis through consultative selling techniques Coordinated all internal company activities with external partners to deliver solutions to clients Managed and maintained relationships with key national and regional distributors Achieved highest customer service ranking within company Managed, developed, and maintained highest profit and sales territory for entire company that included top 2 industrial accounts, #1 retail account, and #1 hospital account. Maintained highest activity levels within company for meetings, proposals, and new business sold. Business Development Manager June 2006 to April 2012 Company Name － City , State Responsible for managing all aspects of engineering business development and sales for Delaware and New Jersey to medical device, pharmaceutical, industrial manufacturing, electronic manufacturing, and R&D organizations. (DuPont, Dentsply International, Siemens, W.L. Gore, Goodrich, Chrysler, General Motors, T.A. Instruments, FMC BioPolymer) Exceed weekly actively goals with 15 + meetings, 3 client lunches, 100 + daily cold calls, 100 self-generated leads Responsible for customer analysis, developing sourcing strategies, identifying screening requirements per customer, coordinating selection and compliance processes, identifying K.P.I. and initiating formal procedures for follow-up and client saturation /satisfaction Coordinate and manage all internal responsibilities for various internal departments Identify and build relationships with all key decision makers and influencers that include: Direct and Indirect Hiring Managers, Provide a consultative and results driven process to clients that is accompanied by continuous follow-up Education B.A : Marketing , 2006 Bloomsburg University － City , State Professional Training Karrass Effective Negotiating Seminar Linde Pro Sales Training Sales Performance International-Solution Sales Sales Performance Internal-Management Training Challenger Sales Training Completed Advanced Sales Training I Consultative Sales Training Situational Leadership I Behavioral Interviewing Training Advanced Lead Generation Techniques and Diversity Training | HEALTHCARE |
HR SHARED SERVICES ANALYST Summary Versatile HR professional with a strong benefits administration background, progressive cross-functional experience in broad range of HR functions including; HRIS, state and federal reporting, project management, client and vendor relation management, HR regulations, employee relations, HR policies and procedures, training, candidate screening and interviewing, employee oversight Highlights Applaud, Colleague, SAP, ADP, PeopleSoft, Microsoft Office, Aon/Hewitt HRIS Systems Experience HR Shared Services Analyst September 2015 to Current Company Name － City , State Provide customer support for HRIS questions and issues by researching resolving simple to complex policy and transactional questions related to the use of the PeopleSoft HRIS and HR administrative policies and practices. Assist in addressing and resolving inquiries from employees, managers and/or or internal HRBPs Provide tier 1 or 2 support to employees, managers and HRBPs Receive, audit, and complete requests for Mass Changes/ Reorganizations in PeopleSoft Perform periodic audits of data entered into HR systems Establish guideline for setting up standard reports Complete HR transactional, payroll and administrative activities as needed Suggest methods to update, simplify, and enhance processes, procedures and technologies based upon customer feedback Receive, audit, and complete requests for data corrections using Correction Mode in PeopleSoft Support and execute user acceptance testing of system updates and enhancements to PeopleSoft Conduct data audits to ensure data integrity Fulfill general reporting requests Maintain consistent service levels as defined Meet deadlines and handle varying workloads with a high degree of accuracy. Human Resources Representative January 2014 to February 2015 Company Name － City , State Daily support for the administration of all University benefits programs, including communications with vendors and third party administrators. Maintenance for the Staff Compensation System through market based job evaluation Providing daily administration and counseling to HR staff and University employees on all benefits and compensation systems. Performing day to day administration of a variety of other human resource function including unemployment, forms review and completion, exit interviews and file review. Interpreting University personnel policies and procedures to ensure their equitable application. Providing training and engaging in outreach activities. Providing support for WMU retirees and related retiree benefits programs. Providing technical support for HR Representatives (generalist) for the benefits/compensation subject areas. Providing support and backup to the role of Director Human Resources Benefits & Compensation. Make policy and procedure recommendations based on best practices. Benefits Manager/HRIS Specialist June 2012 to January 2014 Company Name － City , State Management of the College's employee benefits programs and the Human Resources Information System (HRIS). Documentation of HR processes and procedures for HRIS management. Provided excellent service to faculty, staff and retirees while ensuring compliance with state and federal employment and benefits law. Oversee the employee benefit enrollment process, serve as primary contact for faculty, staff and retirees with benefit related questions or concerns and work directly with vendors to resolve issues. HR Specialist December 2007 to July 2011 Company Name － City , State Managed annual open enrollment and payroll-related functions to include frozen salary, imputed income, rates information, EOI, direct bill for retirees and LOA Supervised the process for worksheet and confirmation statement fulfillment as the direct contact for vendors for both annual and ongoing enrollment Created test plans and conduct testing for HR portal for annual enrollment Successfully maintained the client research mailbox, researched and resolved complex client issues through to resolution Maintained and update process documentation for client processes and procedures Updated and maintained carrier files, imports, and exports. Specialist November 2006 to December 2007 Company Name － City , State Processed short term disability payments. Administered leave of absences, including FMLA, for client organizations. Responsible for reporting and metrics. Education B.S : Business Western Michigan University － City , State Business Skills administrative, ADP, backup, Benefits, counseling, client, customer support, Documentation, forms, HRIS, human resource, Human Resources, HR, law, Director, market, Microsoft Office, payroll, PeopleSoft, personnel, policies, processes, reporting, researching, research, SAP, technical support | HR |
SOLUTION DESIGNER Summary Seeking a Planning Engineer position to utilize my skills and abilities in an industry that offers security and professional growth while being resourceful innovative and flexible. Highlights Packages : AutoCAD 2D & 3D, Primavera Complete (Web,Client, Progress Reporter, Team Member) M.S-Office, M.S-Dos, Digital Designing & Video Editing (Adobe-Photoshop, Page Maker, Illustrator, Corel-Draw, Adobe-Preimere, Ulead Video Studio, Macromedia Flash, Projects, Computer Fundamentals and Information Technology). Experience Solution Designer Mar 2014 to Current Company Name － City , State Designing projects. Manage all site and department specific requirements related to the projects being executed. Preparing OCS, WIR, MIR. Track site variations and field instructions. Program updates in conjunction with schedules (Materials delivery status schedule/drawing status schedule), and work on place at site & histogram updates, which form a part of the weekly & monthly report. Draughtsman cum site Supervisor Oct 2012 to Jan 2014 Company Name － City , State Manage all site and department specific requirements related to the projects being executed. Designing projects. Track site variations and field instructions. Preparation of quantities and estimation from the working drawing. Program updates in conjunction with schedules (Materials delivery status schedule/drawing status schedule), and work on place at site & histogram updates, which form a part of the weekly & monthly report. Monitoring and coordinating with professional consultants, Architecture, Interior and Structural. Preparation of remedial programs & detailed programs for critical activities / areas in co-ordination with other contractors /sub- contractors. Preparation of remedial programs & detailed programs for critical activities / areas in co-ordination with other contractors /sub- contractors. Preparation of the progress reports which reflects the actual progress on site & the main part of the monthly payment. Preparation of extension of time program (delays caused by additional works to the contract). Reviewing program efficiency, Analyzing efficiencies & preparation of look aheads, Estimating the weighted percentages. Liaison with client representatives & consultant. Determine the project scope of work and analyze. Monitoring construction site activities such as, material supply, labor work, local payments, etc..,. Draughtsman cum site Supervisor Apr 2010 to Sep 2012 Company Name － City , State Manage all site and department specific requirements related to the projects being executed. Designing projects. Track site variations and field instructions. Preparation of quantities and estimation from the working drawing. Program updates in conjunction with schedules (Materials delivery status schedule/drawing status schedule), and work on place at site & histogram updates, which form a part of the weekly & monthly report. Monitoring and coordinating with professional consultants, Architecture, Interior and Structural. Preparation of remedial programs & detailed programs for critical activities / areas in co-ordination with other contractors /sub- contractors. Preparation of remedial programs & detailed programs for critical activities / areas in co-ordination with other contractors /sub- contractors. Preparation of the progress reports which reflects the actual progress on site & the main part of the monthly payment. Preparation of extension of time program (delays caused by additional works to the contract). Reviewing program efficiency, Analyzing efficiencies & preparation of look aheads, Estimating the weighted percentages. Liaison with client representatives & consultant. Determine the project scope of work and analyze. Monitoring construction site activities such as, material supply, labor work, local payments, etc.., While studying FORT ENGINEERING. Trainee Jun 2009 to Feb 2010 Company Name － City , State Monitoring and Supervising Concrete Casting Works. Day to day inspection monitoring. Preparation of project documents. Preparation of completion drawing. Monitoring and coordinating with professionals. Preparation of the progress reports which reflects the actual progress on site. Attending weekly progress meetings. Monitoring construction site activities such as, material supply, labor work, local payments, other paper work, etc.., Languages Known English (IELTS-4.5), Hindi, Malayalam, Tamil. Education DIPLOMA , DIPLOMA IN CIVIL ENGINEERING 2010 Gurukulam Campus － City , State , INDIA Civil Engineering Government of Tamil Nadu) Gurukulam Campus, Thackalay H.S.E (Government of Kerala) Mahathma College, Tirur S.S.L.C (Government of Kerala) Personal Information Date of Birth : 20th April 1990 Sex : Male Passport No. : J6269139 Nationality : Indian Marital Status : Single Permanent Address: Karatt House Annara Chattikkal P.O Tirur Pin. 676101 Malappuram Kerala, India Current location: AL-SADD Doha, Qatar. Skills 3D, Adobe, Adobe-Photoshop, AutoCAD 2, C, consultant, Corel-Draw, Client, delivery, Designing, Dos, English, Estimating, Macromedia Flash, Government, drawing, Hindi, Illustrator, Information Technology, Languages, Materials, meetings, Office, Works, Page Maker, Primavera, Progress, Reporter, Supervising, Video, Video Editing Additional Information Personal Data Date of Birth : 20th April 1990 Sex : Male Passport No. : J6269139 Nationality : Indian Marital Status : Single Permanent Address: Karatt House Annara Chattikkal P.O Tirur Pin. 676101 Malappuram Kerala, India Current location: AL-SADD Doha, Qatar. Declaration I hereby solemnly declare that all the above details furnished by me are true and correct to the best of my knowledge and belief. Place: AL-SADD Yours Faithfully, Date: (ZABEER.K) | DESIGNER |
COLOR CONSULTANT Summary Adaptable and ambitious administrative professional with 5+ years experience in accounting and finance, real estate, as well as customer service. Experience November 2016 to Current Company Name City , State Color Consultant Sephora is one of the largest cosmetic retailers world wide. As a Color Consultant my daily responsibilities
include: Achieving the stores daily sales goal by assisting clients with their product purchases. Analyzing skin condition and make appropriate product recommendations. Working as a team with colleagues and participating in weekly competitions/games, themes, etc. Stocking shelves, supplies, and organizing displays. Developing positive customer relationships through friendly greetings and excellent service. June 2012 to September 2016 Company Name City , State Office Manager McHugh CPA Group is a family owned accounting office located in Atlanta, GA. Microsoft proficency,
meticulous attention to detail, strong problem solving, and customer service were required skills needed as
an Office Manager. Daily responsibilities: Preperation of tax returns, E-filing, and POA's (Power of Attorney). Managed accounts payable/recievable. Oversaw inventory and office supply purchases. Helped distribute employee notices and mail around the office. Performed complex general accounting functions, including preperation of journal entries, account analysis,
and balance sheet reconciliations. Screened applicant resumes and coordinated both phone and in-person interviews. March 2011 to July 2012 Company Name City , State Receptionist Worked for RE/MAX as an entry level receptionist. Daily responsibilities included: Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events. Managed office supplies, vendors, organization, and up keep. Coordinated, scheduled, and arranged meeting and travel calendars, including business and social events. Opened and properly distributed incoming mail. Directed guests and routed deliveries and courier services. Education May 2010 Norwich Free Academy City , State High school Skills Excellent communication skills Articulate and well-spoken Accurate and detailed Microsoft Office profiency Social media knowledge Team building Invoice rocessing Strong client relations | CONSULTANT |
REGISTERED NURSE, SUPERVISOR Professional Objective Registered Nurse striving to deliver enthusiastic, quality and compassionate care to patients through independent judgment and collaborating with healthcare providers. All to achieve shared patient and facility goals. Education and Training December 23, 2011 Bachelor of Science : Nursing University of Maryland, Baltimore School of Nursing - City , State Nursing December 23, 2009 Associate of Science : Nursing Transfer Studies Anne Arundel Community College - City , State Nursing Transfer Studies August 2003 High School Diploma Broadneck High School - City , State June 9, 2007 Professional Experience 09/2013 to Current Registered Nurse, Supervisor Company Name - City , State 53 beds Oversee and delegate responsibilities to a 5 LVN, 4 RT and 4 CNA staff on a 53 bed sub-acute unit to insure proper adherence to facility policies and procedures. Perform complete comprehensive assessments on all admissions, re-admissions and current residents. Initiate, maintain and administer all intravenous therapies as ordered per facility protocol. Manage and monitor residents' skin conditions to prevent breakdown and provide complete wound care as needed. Relay any significant change of condition, laboratory work and client concerns to physician and responsible party. Advocate for each client through professional intuition, proficient interdisciplinary communication, and family and patient teaching. Provide specialized care for residents status post varying degrees of complex surgical procedures including delicate respiratory issues such as tracheotomy and mechanical ventilation cares. Compose comprehensive care plans in accordance with evidence-based research, the client's medical history and personal nurse to client interaction. Manage daily schedule to ensure that unit is safely and appropriately staffed. Conduct team in-services to inform and educate staff on changes in company policies and/or address any recent concerns. 02/2015 to Current Registered Nurse Company Name - City , State Assist patients with healing and recovery after surgery. Lead an in-service regarding proper use of responsible for the delivery of safe patient care utilizing the nursing process of assessment, planning, implementation and evaluation. Provide care for patients of different acuity levels ranging from medical-surgical to intensive care. Initiate and maintain cardiac drips, PCA pumps He/She communicates with the physician about changes in the patient's clinical condition including hemodynamic monitoring, results of diagnostic studies and abnormal results and symptomatology. 05/2012 to 08/2013 Registered Nurse Company Name - City , State Performed complete comprehensive assessments on all admissions, re-admissions and current residents. Reviewed clients' medical histories, test results and electronic medication administration records for safe dispensation of medications and care. Assisted residents with their activities of daily living. Provided specific and individualized care for adults, status post varying degrees of surgical procedures. Composed comprehensive care plans in accordance with evidence-based research, the client's medical history and personal nurse to client interaction. Advocated for each client through professional intuition, proficient interdisciplinary communication, and family and patient teaching. 11/2009 to 05/2012 Radiology Transporter Company Name - City , State Verified correct client information and kindly and professionally interacted with each client before his/her radiology exam. Answered client questions about his/her particular health test. Securely transported patients safely and timely to and from the Emergency Department and their designated radiology examinations using wheelchairs or stretchers. 08/2007 to 01/2010 Fitness Center Monitor Company Name - City , State Monitored the Fitness Center and ensured that only students and faculty/staff members exercised in the gym. Organized and distributed athletic uniforms and equipment. Arlington Echo Outdoor Education Center Assistant - planting vegetation that is indigenous to Maryland and caring for animal tanks/habitats. Involved in various church activities at Cecil Memorial United Methodist Church including assisting the choreographer of the liturgical dance team, and donating and delivering packages to disadvantaged families throughout the community. Licenses Registered Nurse License: 848911 (exp. 12/2016), BLS (exp. 07/2017), ACLS (exp. 09/2016), Hospital Fire and Life Safety Card (exp. 1/2020), Critical Care Nursing Certified, Dysrhythmia Interpretation and Therapeutic Modalities Certified, IV Therapy Certified, Mechanical Ventilation Certified, and participated in several dementia and stroke training courses. Skill Highlights Microsoft Office including: Microsoft Excel, Microsoft PowerPoint, and Microsoft Word. Proficient in Internet Explorer, Firefox and Point Click Care. Skills CNA, client, clients, client interaction, Internet Explorer, Mechanical, medication administration, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft Word, policies, radiology, research, teaching, Therapy, Ventilation, wound care | FITNESS |
PUBLIC RELATIONS DIRECTOR Experience Public Relations Director Company Name － City , State Developed a media plan for 4 company divisions Developed and fostered relationships between the media and division heads Created and distributed press releases for 4 company divisions Significantly increased visibility for 3 of 4 divisions Promoted company in 3 leading publications that had not previously published articles about CadmusCom. Polo Specialist Company Name － City , State Received outstanding response letters from clients for excellent customer service. Exceeding presale goals for upcoming sale events. Receiving high marks for working with fellow employees and customer service during a recent job appraisal. Named to the Bloomingdale's Super Sellers Club. Appointed mentor to assist newly hired associates. Appointed Loyallist Leader to mentor associates for a new marketing program Created an atmosphere where sales associates worked as a team that resulted in increased Ralph Lauren Polo sales in the Men's department. Account Executive Company Name － City , State Created press releases for nonprofit organizations including New Jersey Nets and Devils Foundation, The Cherry Blossom Festival and the Construction Industry Advancement Program CIAP). Promoted the 26th Annual Cherry Blossom Festival which was covered by News 12 New Jersey, ABC News World News Now, WNET-TV documentary, "A Walk through Newark" and NJN News. Two New York area television stations-WABC-TV and WNBC-TV-did weather remotes at Newark's Branch Brook Park covering the festival. Placed CIAP to participate in a discussion concerning construction job opportunities on WWOR-TV's Black Experience, a Sunday public affairs show. Developed and executed a publicity campaign for CIAP'S newly launched summer construction camp for elementary and middle school students which was covered by three Philadelphia broadcast stations-WPVI-TV, WCAU-TV, KYW-TV-for their 6 p.m. newscasts. Other outlets that did a story included Comcast's CN8 News, Philadelphia Inquirer and the Courier Post. Account Executive Company Name － City , State Created story ideas to pitch for such clients as Medallion Financial Corp.and Hearts on Fire, a diamond wholesaler, that resulted in placements for programs such as Power Lunch and Entrepreneurs Now as well as articles in The New York Times and Fortune Magazine. Wrote by-line articles for The Business, Labor & Community Coalition and Onlight Inc.that were published in Real Estate Weekly. Public Relations Specialist Company Name － City , State Launched a public relations program that publicized Rutgers College of Nursing faculty research resulting in positive coverage in such media outlets as The New York Times, Associated Press, USA Today, News 12 New Jersey, WPIX-TV, and WBGO-FM. Developed and implemented the college's first faculty e-newsletter. Assisted the dean with her speeches for the following: Bioterrorism Conference, college commencement, and Rep. Rush Holt press conference on his nurse faculty funding bill. Promoted the college's annual Bioterrorism Conference which attracted coverage from NJN News, WCTC-AM, Bergen Record, Herald News, WMBC-TV. Successfully publicized Dr.Rachel Jones's HIV cell phone video project which resulted in national and international news coverage as well as increase traffic to the project's web site. Oversaw public relations budget for the College of Nursing and stayed in budget during entire tenure. Sales Associate Company Name － City , State Launched Rutgers College of Nursing's public relations program. Developed and implemented the college's first faculty newsletter, Promoted Dr. Rachel Jones' HIV/AIDS video research project nationally and internationally in print, social media, television and radio. Oversaw the college's public relations budget and stayed in budget during entire tenure. Assist clients with their purchases. Develop and maintain a client database. Promote excellent customer service. Public Relations Specialist Company Name － City , State Created news source advisories that promoted university administrators and faculty members as experts on current issues. Coverage included Bloomberg Television, Home News Tribune, Star-Ledger, national and local television and radio coverage. Promoted the National Marriage Project's annual studies that resulted in interviews with USA Today, Baltimore Sun, Associated Press, Washington Times, Salt Lake Tribune, WINS-AM and WOR-AM. Promoted the university's mission to the public and developed relationships between the university and the media. Education BA : Journalism-History Rutgers University － City , State Journalism-History Skills ABC, Bloomberg, broadcast, budget, client, clients, excellent customer service, customer service, database, Financial, Ledger, letters, marketing, media plan, mentor, newsletter, Nursing, Press, press releases, public relations, publications, publicity, radio, Real Estate, Receiving, research, sales, FM, speeches, Sun, phone, TV, Television, video, web site, articles | PUBLIC-RELATIONS |
ACCOUNT EXECUTIVE Professional Summary Account Executive Accomplished sales-management professional with 5+ years of solid account management, strategic-negotiation, business-expansion, and organizational-design experience at corporate levels for both startup and established companies Education B.S. : Business Management , 04/2013 Southern Illinois University - City MBA : Business Management Strayer University - City Core Compentencies B2B Strategic Selling Business Development and Planning Territory Management Market Research Negotiation Time Management Growth Oriented Work History Account Executive , 10/2017 to 01/2019 Company Name – City , State Expanded YOY revenue by $734k from 2017-2018, resulting in 61.16% increase Used consultative sales approach to understand and meet customer needs Performed cold-calling and follow-ups with leads to secure new revenue Set up appointments with potential and current customers to discuss new products and services Negotiated with established and developing customers to secure profitable rates and client satisfaction Account Manager , 04/2015 to 08/2017 Company Name – City , State Increased sales by 151.66% YOY with execution of full sales cycle processing from initial lead processing through conversion and closing Utilized consultative sales approach to identify, solicit, and secure new business from existing and new customers Thoroughly analyzed issues and clearly communicated solutions to customers Successfully sold to varying sized companies, such as manufacturers, distributors, big box retail vendors, and to all levels within an organization Operations Manager , 12/2014 to 04/2015 Company Name – City , State Increased productivity by 21% while simultaneously reducing head count by 10% Achieved and surpassed production targets through effective staff management, task allocation and materials coordination Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas Managed profit and loss by following cash control procedures, maintaining inventory, managing labor and reviewing financial reports Operations Supervisor , 03/2014 to 12/2014 Company Name – City , State Increased employee efficiency 14% by recognizing workers strengths/weaknesses Supervised logistics operations including customer service, freight loading and unloading, dispatch and proper documentation and procedure control Ensured compliance with financial policies and procedures such as inventory accuracy and control, returns, damages, etc, Assigned job tasks to workers according to unloading and loading schedules. Provide training, performance feedback, and disciplinary recommendations, as needed Account Manager , 11/2013 to 03/2014 Company Name – City , State Completed over 300 cold calls per week to bring in new customers, maintaining 10% conversion rate Expanded customer base by identifying needs, developing solutions and delivering client-centered products Identified and developed new customer relationships that led to increased sales revenue and profitability for Odyssey Logistics & Technology Researched emerging industry trends, new applications, concepts and procedures for clients to update current training curriculum Account Manager , 08/2013 to 11/2013 Company Name – City , State Developed new sales territory through cold calling over the phone/in person, referral program and networking through Chamber of Commerce Generated and pursued over 200 leads a month Accelerated revenue and profit growth within company by increasing sales pipeline through the development and implementation of SPIN SELLING Increased business revenue growth by 25% in two months Aviation Ordnance Technician , 07/2009 to 07/2013 Company Name – City , State Skills B2B Strategic Selling Business Development and Planning Territory Management Market Research Negotiation Time Management Growth Oriented Work History Account Executive , 10/2017 to 01/2019 Company Name – City , State Expanded YOY revenue by $734k from 2017-2018, resulting in 61.16% increase Used consultative sales approach to understand and meet customer needs Performed cold-calling and follow-ups with leads to secure new revenue Set up appointments with potential and current customers to discuss new products and services Negotiated with established and developing customers to secure profitable rates and client satisfaction Account Manager , 04/2015 to 08/2017 Company Name – City , State Increased sales by 151.66% YOY with execution of full sales cycle processing from initial lead processing through conversion and closing Utilized consultative sales approach to identify, solicit, and secure new business from existing and new customers Thoroughly analyzed issues and clearly communicated solutions to customers Successfully sold to varying sized companies, such as manufacturers, distributors, big box retail vendors, and to all levels within an organization Operations Manager , 12/2014 to 04/2015 Company Name – City , State Increased productivity by 21% while simultaneously reducing head count by 10% Achieved and surpassed production targets through effective staff management, task allocation and materials coordination Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas Managed profit and loss by following cash control procedures, maintaining inventory, managing labor and reviewing financial reports Operations Supervisor , 03/2014 to 12/2014 Company Name – City , State Increased employee efficiency 14% by recognizing workers strengths/weaknesses Supervised logistics operations including customer service, freight loading and unloading, dispatch and proper documentation and procedure control Ensured compliance with financial policies and procedures such as inventory accuracy and control, returns, damages, etc, Assigned job tasks to workers according to unloading and loading schedules. Provide training, performance feedback, and disciplinary recommendations, as needed Account Manager , 11/2013 to 03/2014 Company Name – City , State Completed over 300 cold calls per week to bring in new customers, maintaining 10% conversion rate Expanded customer base by identifying needs, developing solutions and delivering client-centered products Identified and developed new customer relationships that led to increased sales revenue and profitability for Odyssey Logistics & Technology Researched emerging industry trends, new applications, concepts and procedures for clients to update current training curriculum Account Manager , 08/2013 to 11/2013 Company Name – City , State Developed new sales territory through cold calling over the phone/in person, referral program and networking through Chamber of Commerce Generated and pursued over 200 leads a month Accelerated revenue and profit growth within company by increasing sales pipeline through the development and implementation of SPIN SELLING Increased business revenue growth by 25% in two months Aviation Ordnance Technician , 07/2009 to 07/2013 Company Name – City , State | AVIATION |
TALENTED ARTS PROGRAM INSTRUCTIONAL COORDINATOR Highlights Eight year military veteran with seven years of experience in the education field. Four years of experience teaching art throughout Caddo Parish. Art teaching experience includes serving gifted art students enrolled in the Talented Arts Program (TAP) throughout Caddo Schools. Also served as an Art teacher at Forest Hill Elementary and Judson Elementary. I also serve as an Art teacher for the Volunteers of America after school program at Forest Hill Elementary. I have been drawing and painting since elementary school. I also sell my private artwork as a freelance artist. In addition to my art & educational background I have over nine years of extensive business administration management experience. I am an optimistic, organized, dependable, problem solver with strong communication skills. Effective at building productive and positive working relationships with teachers and children from diverse backgrounds. Experience Talented Arts Program Instructional Coordinator November 2008 to Current Company Name － City , State 1961 Midway Avenue Shreveport, LA 71130 United States 11/2008 - Present Salary: 2,000.00 USD Per Month Hours per week: 40 Educator (Independent Contractor) Current School: Forest Hill Elementary Principal Angela Douglas (318) 686-1783 Talented Arts Program Instructional Coordinator: Rhonda Glass (318) Duties, Accomplishments and Related Skills: Performs substitute teacher duties for various schools in Caddo Parish on a long term basis. Traveled to various elementary, middle, and high schools teaching gifted art students in small group settings for Talented Arts Program (TAP) Serviced TAP Art students located at Shreve Island, Herndon, and Judson Elem, Keithville and Youree Drive Middle, Caddo Middle Magnet, and Walnut Hill elementary/middle schools; Northwood, Magnet High, and Byrd High Schools Establish effective relationships with children in various Caddo Parish Schools to make a positive impact on their educational experience. Implements conflict resolution and negotiation strategies to effectively manage children with special needs in a classroom setting. Creates lesson plans, grades papers and input grades into JPAMS automated grading system for progress reports and report cards. Performs other administrative duties as needed. Responsible for effective oral and written communication as it relates to explaining and teaching the material in a way that is easy to understand, but within the allotted timeframe Ensures that instructional methods address the various learning styles of the students. Responsible for proactively managing social issues that involve conflict resolution, problem solving, negotiating, ethics, fairness and issuing disciplinary consequences and rewards surrounding the student's behavior. October 2000 to December 2007 Company Name － City , State Salary: 2,500.00 USD Per Month Hours per week: 40 CO-Owner/Transportation Logistics Manager Duties, Accomplishments and Related Skills: Reduced overhead costs by taking on more administrative responsibility Developed and managed weekly, monthly, and annual operational budgets for three semi-trucks, trailers; and truck drivers Created and developed a comprehensive plan to accomplish company objectives while staying within budget. Managed relationships between truck drivers, freight brokers, warehouses and customers to resolve problems and maintain customer satisfaction. Reduced overhead costs by taking on more administrative responsibility Developed and managed weekly, monthly, and annual operational budgets for three semi-trucks, trailers; and truck drivers Created and developed a comprehensive plan to accomplish company objectives while staying within budget. Managed relationships between truck drivers, freight brokers, warehouses and customers to resolve problems and maintain customer satisfaction. Negotiated contracts and payment for freight deliveries, driver employment, and payroll. Completed and mailed bills, contracts, policies, invoices and checks. Initiated performance measurements and appraisals surrounding on time deliveries and customer satisfaction. Translated business needs and priorities into actionable logistics strategies. Minimized damages and repair costs through careful management and implementation of preventative maintenance program. Assigned workloads for three transportation personnel to ensure profitability. E-mailed suppliers, carriers and customers with freight status Cultivated a positive rapport with employees to boost company morale and promote employee retention. Conducted research on logistics operations, including literature reviews, interviews and site visits to gain and attract new business. Implemented Logistic Strategies to acquire lucrative freight that generated over $150,000 per year in net profits Supply Logistics Manager and Customer Service Specialist September 1992 to July 1999 Company Name － City , State Barksdale AFB, LA 71110 United States 09/1992 - 07/1999 Salary: 1,500.00 USD Per Month Hours per week: 40 Supply Logistics Manager and Customer Service Specialist Duties, Accomplishments and Related Skills: Provided customer service for all Air Force Organizations stationed on Andersen and Barksdale Air Force Base. Performed administrative and management functions. Managed, administrated, and operated supply systems and activities surrounding purchasing, issuing, back ordering etc. Processed hundreds of purchases/back orders for internal and external customers on a daily basis. Researched and purchased stock items for the best on base or off base sources of supply Input purchase request/orders to contracting for off base procurement approvals Managed, and monitored customer department budgets and monetary accounting with database software to ensure purchases did not exceed allotments Computed requirements, determined allowances, and researched and identified supplies and equipment requirements Education Master of Science : Management, Business /Project , 2010-02-09 Colorado Technical University － City , State , US Master of Science in Management (MSM) Colorado Technical University, Colorado Springs CO Concentration: Business /Project Management GPA: 3.86 Graduated: February 09, 2010 MBA : Human Resource Management , 2008-12-27 Colorado Technical University － City , State , US Master of Business Administration (MBA) Colorado Technical University, Colorado Springs CO Concentration: Human Resource Management GPA: 3.85 Graduated: December 27, 2008 Bachelor of Science : Business Administration, TRAINING , 2007-05-05 Colorado Technical University － City , State , US Bachelor of Science of Business Administration (BSBA) Colorado Technical University, Colorado Springs CO Concentration: Management GPA: 3.5 Graduated: May 05, 2007 Cum Laude Honors SPECIALIZED TRAINING Accomplishments GPA: 3.5 Graduated: May 05, 2007 Cum Laude Honors Military Experience Specialist September 1992 to July 1999 Company Name United States Air Force Andersen Air Force Base Barksdale AFB, LA 71110 United States 09/1992 - 07/1999 Salary: 1,500.00 USD Per Month Hours per week: 40 Supply Logistics Manager and Customer Service Specialist Duties, Accomplishments and Related Skills: Provided customer service for all Air Force Organizations stationed on Andersen and Barksdale Air Force Base. Performed administrative and management functions. Managed, administrated, and operated supply systems and activities surrounding purchasing, issuing, back ordering etc. Processed hundreds of purchases/back orders for internal and external customers on a daily basis. Researched and purchased stock items for the best on base or off base sources of supply Input purchase request/orders to contracting for off base procurement approvals Managed, and monitored customer department budgets and monetary accounting with database software to ensure purchases did not exceed allotments Computed requirements, determined allowances, and researched and identified supplies and equipment requirements Certifications LISCENSE/ CERTIFICATES Skills Budgets, Logistics, Basis, Budget, Contracts, Drivers, Invoices, Maintenance, Operations, Payroll, Satisfaction, Translated, Accounting, Buying/procurement, Customer Service, Database, Exceed, Ordering, Procurement, Purchasing, Receptionist, Retail Sales, Progress, Teaching, Accounting And Finance, And Marketing, Business Management, Change Management, Finance, Marketing, Painting, Problem Solver, Sales, Sales And, Strong Communication Skills, Msm, Project Management, Human Resource Management, Mba, Training | ARTS |
LEAD ENGINEER - FLUID SYSTEMS AND THERMAL ACCESSORIES Summary Forward thinking Mechanical Engineer with several years of
experience in product design and development, process improvement, project
management, and quality assurance, comprehensive understanding of design
processes, manufacturing methods and sound engineering principles. Skilled in use
of engineering tools such as FEA, UG NX, GD&T Lean Six Sigma with a strong
understanding of engineering mechanics, principles, and materials. Demonstrated
leadership skills that optimize collaboration between departments to produce high-quality
aerospace hardware. Highlights Comprehensive
understanding of engineering and design principles. Extensive
experience in use of computer aided design tools such as UG NX, SolidWorks. Excel with minimum supervision. Experienced in
GD&T and manufacturing support
Lean Six
Sigma Certified.
Field
investigation and customer support of fluid system hardware. Headed process improvement projects.
Project
Management experience. Understanding of export licence for various hardware and technology. Writing
technical requirement documents. Experience Company Name September 2016 to Current LEAD ENGINEER - Fluid Systems and Thermal Accessories City , State Design Premix Liquid Fuel delivery system for GE 9F.04 and 9HA.02 Instrument Air system design and specification for GE Gas 9F.04 Provides hazmat specification based on IBC for various gas turbine skids. Design water supply skids and accessories for purging and cooling of combustor nozzles. Conduct FMEA analysis of new products. Size and select various gas turbine accessories such fuel pump, filters, pressure transducers, water pump based of CFD and combustion requirement. Work with supplier design control valves and mixing valves for various fluid system. Company Name June 2015 to September 2016 DESIGN ENGINEER - Military & Commercial Engine Fluid Systems City , State Provide design and redesign requirements and specifications for fluid system test hardware. Review and provide engineering substantiation for Material Review Board documents for vendor components. Investigate field related failures of military engine fluid system components. Leads component upgrades and improvement projects for fuel systems. Establishes test procedure for afterburner fuel components, fuel pumps, Mechanical engine control units. Provide technical and engineering requirement for Vendor Substantiation documents. Review and approves functional and dimensional changes to fluid system component request by vendor. Reviews and approve component repair request from vendor of military engine fluid system hardware. Provides engineering support to manufacturing engineering. Design specification for CF34 Fuel metering unit. Design specification for gear and centrifugal pumps. Investigate field related component failures. Lead cost reduction and product improvement projects. Establish test procedure such pump ripple, vibration and compressor discharge dynamic response for new hardware. Support and approve vendor design changes. Redesigned fuel metering unit components such fuel metering valves, pressuring discharge valves, electrohydraulic servo valves. Design wet rig to emulate aircraft engine environment to test hardware responses for aircraft duty cycles such as start, acceleration, idle, take-off, burst, chop, slew, and deceleration. Company Name February 2012 to January 2015 DESIGN ENGINEER - New Product Definition City , State Performed preliminary and detail design of engine hardware. Performed and interprete FEA Analysis for design reviews and assessment. Ensured technical requirements of components are being met Assigned ITAR/Export license for both technical data and hardware. Signed off on engineering drawings. Maintained in depth knowledge of product, technical details. Conducted weekly reviews of configuration hardware to identify design and assembly issues for correction. Reviewed and approved engineering drawings for manufacturing. Collaborated with other GE partners to identify and resolve assembly issues. Reviewed Engine Assembly Drawings. Assigned work and supervise Contractors for Controls PDE. Headed Technical Document review team. Mentored new hires and co-ops. Conducted design review of hardware Company Name June 2007 to January 2012 DESKSIDE SUPPORT TECHNICIAN / IT SUPPORT City , State Set up, tested and configured networks, desktops, laptops and printers. Performed routine software and hardware updates. Performed routing preventative maintenance on computers. Coordinated hardware and software repair processes with outside vendors. Resolved technical issues for clients in person, on the phone and through e-mail. Company Name September 2004 to June 2007 Account Associate City , State Set up new Xerox printers and copiers for client use. Identified equipment options to satisfy client needs. Developed new equipment training materials of for clients. Gathered usage data and generate monthly usage cost. Performed maintenance of equipment. Education University of Dayton 2016 Master of Science : Mechanical Engineering City , State , USA Miami University 2012 Bachelor of Science : Mechanical Engineering City , State , USA Kwame Nkrumah University of Science and Technology 2002 Bachelor of Science : Agricultural Engineering City , Ghana Accomplishments Designed FADEC Cooling system for GE LEAP 1A and 1C Engines. Designed Booster Anti-ICE System for Passport 20 Engine. Designed Ignition Leads for GE Passport 20 engine. Improved Technical Document Cycle time. Redesigned, improve wear if IPV and DPRV for CF34-8 Improved On-wing time for CF34-10 FMU by redesigning environmental seals. Skills Solid Edge UG NX6 -NX10 Teamcenter Digital Engine Visualization. GD&T FEA/ ANSYS Modifying designs. Lean Six Sigma Adobe Photoshop AUTOCAD Microsoft Projects Microsoft Visio Microsoft Office FEA/ Abacus LabVIEW Visual Basic C++ Matlab Data Acquisition Solid Works | AVIATION |
SALES ASSOCIATE Summary Customer-focused management professional, with successful track record of leading and managing teams . Quality-oriented and proactive in resolving issues with exceptional organizational and communication skills. Self-starter with a positive, can-do attitude who is driven to learn, improve and succeed. Skills billing, billing system, budgets, budget, business management, cold-calling, client, customer service, data analysis, database, facilities
maintenance, financial reports, hiring, information systems, instruction, inventory management, inventory, leadership, lesson plan, logistics, loss prevention, managing, mentoring, merchandising, office, management information systems, networking, operations management, personnel, policies, POS, pricing strategies, progress, project management, quality assurance, receiving, recruiting, retail, risk management, safety, selling, sales, staffing, store merchandising, strategic, supervision, teacher, training programs, vendor relations. Education and Training Ph.D. : Management Information Systems Walden Universtiy City , State MBA : Business Administration 2001 Webster University City , State Bachelor of Science : Public Relations 1996 University of Florida City , State Experience Sales Associate 02/2016 to 07/2017 Company Name City , State Build personal connections with customers styling and style advice. Create excitement for the brand and the products via fundamental knowledge of the Lucky
Brand. Apply key selling behavior to connect personal, store and company wide sales goals. Inform customers about specifics of each product. Substitute Teacher 01/2016 to Current Company Name City , State Responsible for providing instruction and managing the classroom environment. Encourage, monitor and promote student progress. Follow the lesson plan and outlines by the absent teacher. Maintain the established routines and procedures for the school and assigned classroom. Work cooperatively with all student personnel. Maintain student confidentiality. Provide a written report on the day's activities at the conclusion of each day for the absent
teacher. Merchandiser 02/2015 to 02/2016 Company Name City , State Weekly merchandising in a four-store territory in the Fort Lauderdale area. Aid stores in meeting their goals from new item cut ins; resets; surge projections; installations; in store insights; and retail optimization. Promoted specific
products and services to drive sales. Maintained special displays. Updated products counts
and other information for client database. Ensured that products were properly stocked and rotated. Established and maintained a friendly and professional relationship with store managers and department managers. Textile Designer/Web-based Store Owner 11/2011 to 09/2015 Company Name City , State Owner and operator of a web-based home goods store Hand drawn textile prints Digitally rendered textile prints with Adobe Illustrator Performed all management, marketing and social media aspects of the business. Business Management Instructor 01/2008 to 01/2010 Company Name City , State Provided student-centered instruction for undergraduate business management courses. Work independently to continuously build relationships through networking and cold-calling local
businesses to promote student job placement. Increased and maintained course attendance from 73 % to 87%. Redesigned course curriculum with an integration of web-based technologies. Logistics Manager 02/2006 to 02/2008 Company Name City , State Managed the logistics and facilities of four retail clothing stores. Worked with regional management on product placement and strategic operational issues. Utilized management information systems to analyze and forecast consumer trends, and identify sales opportunities. Responsible for productivity improvements for the shipment-intake process, product placement,
and price management. Set, monitored, and provided follow-up on logistics productivity goals, and objectives in order to
increase sales. Developed recruiting, and staffing goals, objectives, and milestones. Directed all tasks and activities associated with risk management, store safety, and facilities
maintenance. Responsible for training new logistics managers on proprietary information systems, Point of
Sale back office system, store merchandising, and logistics. District Manager 03/2004 to 02/2006 Company Name City , State Managed a district of 24 stores in North Carolina and South Carolina. Created district budget and sales goals based on key performance indicators, data analysis,
and seasonal trends. Created queries to produce vendor reports to drive district sales goals. Negotiated with vendors on special promotions and pricing strategies to maximize store gross
profits. Provided active, directional leadership of store managers, supervisors, and project management
teams. Scheduled, planned, and forecast district inventories using inventory management systems. Position Highlights:
Served as the liaison for the company-wide cooler roll program, and web-based POS system. Performance Manager 09/2003 to 03/2004 Company Name City , State Supported the Area Operations Manager with supervision of 20-26 stores in the district. Ensured that store operations standards were consistently met in areas such as Door-to-Shelf,
store recovery, inventory preparation, data integrity and customer service. Took appropriate action in instruction, training, and planning to resolve any problematic areas. Established baseline measures and provided feedback on store-level progress. Evaluated and measured personnel development and monitored the efficiency and effective-
ness of training programs through follow-up measures. Evaluated the performance of store managers and store staff in order to enhance process effectiveness and efficiency. Provided technical and professional coordination and leadership in the execution of daily operational activities. Assisted operations manager in establishing short and long-term goals, objectives and policies
in the district. Collaborated with the Area Operations Manager regarding appropriate budget levels for stores
taking into account shrink, program compliance, inventory schedule, effective use of field specialists, and other factors. Assigned additional projects including hiring at job fairs, and grand opening preparation, training
and mentoring store managers, inventory preparation and supervision, shrink control, and conducting store audits. Store Manager 03/2003 to 09/2004 Company Name City , State Managed a 12,000 square foot store with 10 employees. Responsibilities included recruiting, hiring and training of all employees. Supervised store product replenishment, weekly shipment receiving, product merchandising,
department plan-o-gram setting and revisions, vendor relations, and loss prevention. Increased sales from $1.2 million to $1.7 million in 12 months. Reduced shrink from 5.2% to 4.6%, during my first year managing the store. Promoted to Performance Manager in 2004. Executive Assistant Manager 01/2001 to 01/2003 Company Name City , State Managed a multi-department store. Managed, trained and developed assistant managers in the management trainee program. Consumer Relations Specialist Company Name City , State Trained medical office staff on the Medicaid billing and information system. Developed and implemented community training programs for the Medicaid billing system and
process. Senior Customer Care Specialist Company Name City , State Maintained retention center database and monitored calls for quality assurance. Developed wireless billing system training program for new associates. | SALES |
ACCOUNTANT Summary
Accomplished professional with exceptional skills
developed in diverse and demanding business settings, delivering outstanding
operational and financial performance. Has comprehensive knowledge of
accounting in distribution, hospitality and service operations. Proven ability
to establish productive relationships and lead, train, and focus staffs to
improve efficiency and accomplish organizational growth and productivity
objectives. Has a strong proficiency in identifying and responding to
opportunities that improve profitability.
Highlights Financial Statements *General Ledgers Analysis *SAP FICO Module Cash Management *Bank Reconciliations *Peachtree Budgeting and Forecasting *QuickBooks Enterprise Solutions *Microsoft Office A/R and A/P *ADP Payroll *Database Human Resources *Visual Basic *ORACLE Experience 01/2006 to 01/2014 Accountant Company Name － City , State Management of the finance functions. Preparation of budgets, forecasts and cash flows. Maintenance of financial ledgers and accounting processes. Preparation of Monthly P&L and Balance Sheet. Implementation and maintenance multiple escrow accounts to minimize business risk. Research and resolve discrepancies, consultant billings by interfacing with staff members, vendors, consultants and clients. Build and maintain financial models for various strategic analyses. Timely production of statutory and internal financial reports. Cash management and treasury duties. Ensuring that appropriate systems and internal controls are implemented and maintained as well as overseeing the payroll process. 01/2005 to 01/2006 Financial Analyst Company Name － City , State Preparation of annual budget, quarterly forecasts, monthly variance reporting, monthly variance analysis, various projects and ad hoc reporting and analysis. Responsible for both specific and general financial activities or functions including assistance in the areas of profitability analysis, operating expense trends, business plan development, budgeting, cost accounting, project accounting and other areas relating to financial or managerial accounting and analysis. Maintenance of contractual documentation and correspondence for all corporate contracts and proposal files. Reviewing of expenses and revenues vs. budget and reforecast and analyzing fluctuations. Involvement in the direct support of operating department management by providing accurate and timely reports and analysis for influencing business decisions and the achievement of strategic goals. Managing the databases processes to support financial requests. 01/2004 to 01/2005 Accounting Specialist Company Name － City , State Execution of payment for Accounts Payable invoices by verifying transaction information, scheduling and preparing disbursements, obtaining authorization of payment. Management of revenue from Sales Orders received; calculation of charges and refunds; Identification of delinquent accounts and insufficient payments. Management of A/R and A/P aging in compliance to company standards. Preparation of monthly financial reports by collecting, analyzing, and summarizing account information. Maintenance of accounts reconciliation with transactions. Resolving account discrepancies by investigating documentation, issuing stop payments or adjustments. Maintenance of financial security by following internal accounting controls. 01/2002 to 01/2004 Title Specialist Company Name － City , State Reviews titles and mortgages documentation in a timely and thorough manner. Verifies pertinent information in the title search and accompanying documentation. Resolves problems relating to missing, incomplete, inaccurate or contradictory information contained in the title or accompanying documentation. Reviews and completes all title update requests. Communicates on a regular basis with clients, responding to any inquiries. Manage a comprehensive title examination team including practices, guidelines and processes in accordance with federal/state laws and title insurance underwriting guidelines. Manage team of examiners that will review title searches and determine necessary conditions/requirements in order to issue/provide marketable/clear title insurance. Monitoring turnaround time and service levels and manage projects. Establish goals and improve quality for team. 01/2000 to 01/2002 General Manager Company Name － City , State Management of a 124-room property with primary responsibility on the overall hotel operation. Responsible for managing up to 25 employees including hiring, coaching new employees, evaluating employees' performance and assisting with employee's goals. Prepare and review company payroll, account receivable and account payable. Responsible for setting-up a new direct bill application. In-charge in getting a prompt payment from clients on time and reviewing night audit reports. Analyze and determine company's revenue by using yields management system, star report and area's trend. Review and balance daily report and prepare bank deposit. Bank reconciliation, credit card charge back. Analyze and determine business requirements in the area of cost control, purchasing and reporting requirements. Maximize revenue and minimize cost. Work well with upper management to determine company's key requirements and goal. Provide recommendation on business development and problem solving. Assist with in house sales, networking, and property tour to maximize occupancy. Maintain existing business by developing customer relation, providing an excellent service and customer appreciation. Work well with clients for new business. Education 02/2004 Master of Business Administration : Accountancy National University － City , State Accountancy 12/1999 Bachelor of Science : Hotel Management University of Nevada Las － City , State Hotel Management 05/1997 Associate of Science : Business Administration Parkland College － City , State Business Administration Skills accounting, Accounts Payable, ADP Payroll, ad, A/P, audit reports, balance, Balance Sheet, Bank Reconciliations, Bank reconciliation, billings, Budgeting, budgets, budget, business development, business plan development, Cash Management, coaching, consultant, contracts, cost accounting, cost control, credit, clients, databases, Database, documentation, finance, financial, financial reports, Financial Statements, Forecasting, hiring, Human Resources, insurance, Managing, managerial accounting, Microsoft Office, Enterprise, networking, ORACLE, payroll, Peachtree, problem solving, processes, proposal, purchasing, quality, QuickBooks, reporting, Research, Sales, SAP, scheduling, strategic, treasury, trend, underwriting, monthly variance analysis, Visual Basic | ACCOUNTANT |
CONSULTANT Summary Friendly and enthusiastic [Job Title] with [Number] years of specialization in [Type of Restaurant]. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times. Highlights Detail-oriented team player with strong leadership, advising, consulting and problem resolution skills. Offer valuable experience in sales and customer service, along with prospecting and account retention. Maintain excellent interpersonal communication, strategic and tactical problem solving skills. Excellence in Salesforce CRM, Microsoft Dynamics CRM and Microsoft Office suite. Proficient in Adobe suite. Accomplishments Dean's List for Academic Honors: Fall 1998 through Summer 2002 Experience 01/2015 - Current Company Name － City , State Consultant to transform business operations and to achieve business goals through use of DNB tools and CRM integration. Planned and led meetings with executives, delivered a variety of presentations for numerous initiatives ensuring program alignment with expected targets. Transformed business operations and contributed over $8M in revenue by FY13Q2 to achieve business goals. Consultant to transform business operations and to achieve business goals. Design, manage, and deploy complex, high-risk technical customer solutions from conception to production. 01/2011 - 01/2014 Company Name － City , State Senior Business Consultation Acquisitions New Business Acquisition and Consulting Led 24 x 7 operations amongst cross-functional teams. Resolved more than 2,000 network disruptions during our 2012 contract, resulting in decreased impact on customer revenues. Presented weekly reports to client executives, supported and managed the client relationship across a dynamic, high intensity environment with stringent SLAs while achieving timely implementation, adhering to budget constraints, and generating new business opportunities. Acquisition of new customers through inbound calls and chats, probing questions and value add of product suite. Knowledgeable of full product suite from sales and marketing tools to financial services and custom API integration. Hoover's, DNBi, FR, 01/2010 - 01/2011 Company Name － City , State Independent Agent Streamlined team operations and facilitated issue resolution to meet contract compliance metrics. Marketing AFLAC supplemental insurance products through outside sales and networking to generate accounts. Accountable for servicing new and existing payroll accounts and policyholders, along with nominating recruits. Consistently meet new business goals for individual direct accounts, group payroll and employee direct accounts. 01/2009 - 01/2010 Company Name － City , State Account Executive Presented over 300 test cases to the State of Connecticut, which established realistic expectations of project deliverables thereby strengthening the customer relationship while also achieving deadlines and exceeding targets. Sold Search Engine Marketing and Optimization services to businesses through face to face or phone presentations. Responsible for generating leads, maintaining CRM data, acquiring and servicing new business accounts. Repeatedly exceeded monthly goals by generating high levels of new clients along with excellent retention rates. 01/2008 - 01/2009 Company Name － City , State Owner / Publisher Concurrently planned, executed and deployed 27 critical client projects within a 6-month period while also actively managing 100+ pipeline client projects. Developed and successfully implemented a Concept to Production Life Cycle management enhancement solution. Oversee all facets of the publication including client relations, ad design, layout, distribution and pay processing. Took over entire business and turned around for print within two weeks by preserving and increasing advertisers. Created awareness in community and grew client base and relationships with thorough account management. 01/2007 - 01/2008 Company Name － City , State Sales and Marketing Director Exceeded customer expectations by clarifying project outcomes, summarizing HP's service performance data, and emphasizing benefits of service changes to customer. Created sales division and generated new clients through consistent, persistent prospecting and networking. Business consultant accountable for developing and launching small business video and online media division. Responsible for all aspects of projects, overseeing entire production process, and maintaining client relationships. API 01/2005 - 01/2008 Company Name － City , State Account Executive and Media Consultant Consultative outside sales position requiring organization, self-motivation and time management skills. Consistently achieved objectives for revenue generation through print, online and search engine advertising sales. Responsible for prospect generation, along with all aspects of account development and retention. Education 2002 St. Edward's University － City , State , US Bachelor of Arts : Communications St. Edward's University, Austin, TX 1998- 2002 Bachelor of Arts Degree in Communications with Specialty in Communication Studies: GPA 3.8 Presentations Planned and led meetings with executives, delivered a variety of presentations for numerous initiatives ensuring program alignment with expected targets Skills Sales, Marketing, Sales And, Operations, And Marketing, Api, Integration, Integrator, Budget, Financial Services, From Sales, Outside Sales, Account Executive, Search Engine, Account Development, Advertising, Advertising Sales, Sales Position, Time Management, Accountable For, Networking, Clients, Crm, Customer Relationship Management, Accounts And, Direct Accounts, Metrics, Payroll, Cases, Leads, Optimization, Search Engine Marketing, Test Cases, Account Management, Client Relations, Facets, Life Cycle, Pipeline, Publisher, Benefits, Business Consultant, Created Sales, Production Process, Prospecting, And Account, Customer Service, Detail-oriented, Dynamics, Dynamics Crm, In Sales, Microsoft Dynamics, Microsoft Dynamics Crm, Microsoft Office, Ms Office, Problem Resolution, Problem Solving, Public Relations, Receptionist, Retail Sales, Team Player, Business Operations, Solutions | CONSULTANT |
POLICY SERVICE SPECIALIST III Professional Summary Seeking the position of Claims Representative I, where my skills, experience, and assistance can be utilized for the success of the Enterprise and MRM strategy. Summary of Qualifications Proven effectiveness to negotiate and resolve complaints on an escalated level Knowledge of call center management applications, industry standards/requirements, workforce management software, service quality assurance programs, and industry best practices. Professional verbal and written communication skills Able to motivate a group of employees towards a desired result Knowledge of Human Resources (wage and hour, labor law) Proficient in Microsoft Suite Strong leadership skills Succeed in fast paced, results driven atmosphere Excellent organizational, time management, and multi-tasking skills Self-motivated and able to work well with frequently-shifting priorities Expert knowledge in DMV, Automotive, CA, TX, and NM insurance, and Claims Reporting Proficient in Portal Insurance operating systems: PRIME, HUON, Claims Portal, and PEPSC Skills · Proven
effectiveness to negotiate and resolve complaints on an escalated level
· Professional
verbal and written communication skills ·
Excellent organizational, time management, and multi- tasking skills
· Strong
leadership skills
· Customer service oriented · Proficient
in Portal Insurance operating systems: PRIME, HUON, Claims Portal, and PEPSC
· Self-motivated
and able to work well with frequently- shifting priorities
·
· Proficient in Microsoft Suite
· Succeed
in fast paced, results driven atmosphere Work History Policy Service Specialist III November 2006 to June 2010 Company Name - City , State Provide World Class member service in a high volume call center. Continued education in Membership, California auto, collector car, home, assigned risk, and umbrella insurance, Texas and New Mexico auto, home, and umbrella insurance allowed me to service a multitude of members across three states. Assist supervisors with call monitoring and peer coaching. Co-Owner/Manager August 2005 to September 2006 Company Name - City , State Managed a staff of seven barbers and beauticians. Duties included interviewing, license verification, and hiring. Advertised and promoted of the salon through multiple mediums. Built relationships with clients in an effort to gain loyalty. Supervisor of the Call Center and the Travel Production Center May 2012 to December 2013 Company Name - City , State Collaboratively provide coaching and development to ensure continual education and enrichment while maintaining or enhancing self-esteem. Foster an understanding of immediate service issues to maintain total member satisfaction. Communicate with team members through individual and group meetings, encouraging employees to support business culture, embrace changes, as well as current policies, procedures, objectives and goals. Create an environment conducive to high employee satisfaction, development/growth, and retention while maintaining respect and dignity for all. Empower agents in how to handle and resolve elevated member service issues. Managed a maximum of twenty-one agents at a time - coaching and developing Acquired the Travel Production Center (TPC) - currently developing a taskforce from TPC, the MSC, and Marketing to implement permanent process improvements in all areas. Proactively identify improvement opportunities in agent performance and recommendations to obstacles in the overall member interaction. Analysis of root cause factors driving member experience via monitoring for compliance of internal processes and procedures. Analyzing the effectiveness of call activity and behaviors, and interpreting the "voice of the member." Accomplishments dfyaerh January 2005 to January 2006 Company Name - City , State Communicate and interact with insureds, banks,
mortgagees, and lien holders. Explain benefits, effects of changes, and
coverages in layman terms. Re-underwrite policies in compliance with
underwriting guidelines and to prevent premium leakage. Review policy contract with insureds. Answer insured questions regarding deductibles. Education Los Angeles Harbor College 1 2004 City , State Diploma : Education Child Development/Psychology Education Child Development/Psychology San Pedro Senior High School 1 1999 City , State Certifications Licenses Personal Lines Broker-Agent Skills calibration, Call Center, Coaching, CA, clients, driving, Focus, hiring, insurance, Marketing, meetings, MSC, policies, processes, Quality | AUTOMOBILE |
LEAD INSTRUCTIONAL DESIGNER Summary An Instructional System Designer of distinguished and successful experience, with all facets of training and professional development design and implementation. A high-energy team member dedicated to providing holistic and cost effective training. Extensive background in administration, training development, and instruction. Highlights Microsoft Office (Word, Excel, Outlook, Power Point) SECRET Clearance Job Analysis Experience Lead Instructional Designer 03/2015 to 01/2017 Company Name City , State Completed POAM, job analysis, critical training task analysis, course master schedules, course outline document, and required resources list for seven U.S. Navy courses. Developed an excel program to reduce production and editing time for deliverable documents, reduced time needed by 33% , from 6 to 4 months. Fostered a relationship with the contract program manager and the end customer, by listening to their wants and needs and offering options to achieve their goals. Taught two classes on effective welding techniques for the Norfolk Naval Shipyard. Wrote a diesel engine maintenance course with PowerPoint presentations, physical training aids, wall displays, and hands on practice and evaluation sheets. Designed a course to incorporate 3D modeling engines to reduce training cost and increase the individual training repetitions by 200%. Senior Training Manager 05/2010 to 02/2015 Company Name City , State Identified 8 students with learning barriers through test analysis and observation, implemented modified and additional training plans with a 100% pass rate. Coordinated with the program management office for upgrading seven obsolete training devices, fielding of new equipment and system, and divestment of training program. Utilized feedback during integration of new technical manuals into multiple training programs, identified significant issues that were immediately rectified. Conducted over 100 evaluations of 37 instructors on their ability to impart their knowledge to the students. Recognized by college accreditation team for management of instructor, student, and testing records; resulted in new standards for records management. Spearheaded the redesign of the Kiowa helicopter weapon initial individual training, saved $250,000 in annual training costs by reducing the course length by four weeks. Hand-picked to update the US Army's 15J Professional Development Map in less than 60 days, providing over 500 soldiers a means to track their career progression. Determined that consolidating 4 training programs into 1 program would reduce the new course length by 10 weeks, saving over $500,000 in annual training costs. Recommended the removal of the Computer Based Training due and redundancy and inability to engage current generation of soldiers. Operations Manager 10/2007 to 05/2010 Company Name City , State Wrote operating procedures used during time sensitive situations, successfully used during four helicopter recovery and 12 convoy operations in Afghanistan. Developed annual training plans for a 750 person unit based, unit certified as a combat ready before 14 day National Training Center evaluation period. Conducted a budget analysis on individual training requirements for 80 different specialties within a 750 person unit with a 6 month training window. Presented current and future operational status and plans for managers two levels above supervisor using MS Word, Excel, and Power Point slides on a bi-weekly basis. Assisted unit driving trainer in Mine Resistant Armored Protection vehicle certification program, qualified 80 transportation company drivers in a 90 day period. Utilized battle tracking systems in the organization's control center, provided executives and managers an up-to-date operating picture. Personnel and Maintenance Manager 10/2005 to 10/2007 Company Name City , State Coordinated with management for the scheduling, training, and conduct of over 200 helicopter ranges and parachuting operations for 16 subordinates. Trained six subordinates on electrical and mechanical systems, enabling them to obtain full mission qualified status in 47% of the normal time. Prioritized maintenance for 28 helicopter armament and 293 personal weapons systems with a 97% readiness rate. Synchronized assignments of 16 subordinates to support national missions, overseas operations, training exercises ensuring 100% mission accomplishment. Maintenance Supervisor 05/2000 to 10/2005 Company Name City , State Created spreadsheets for tracking of weapon assignments, utilization, location, and parts usage. Conducted research, development, and testing of new and modified aviation armament equipment, reducing mechanical malfunctions by 75%. Developed night vision device driver training and certification course for 85 person company, qualified 65 people in 7 days. Trained 24 persons on maintenance, safety, and security procedures for non-standard machine gun, air to ground and air to air missile systems. Education Bachelor of Science : Professional Aeronautics EMBRY RIDDLE AERONAUTICAL UNIVERSITY City , State Professional Aeronautics Certifications Training Education Developers Middle Managers Course
*Army Basic Instructor Course
*Army Instructor Evaluator Course Skills 3D modeling, Army, Basic, budget analysis, bi, drivers, driving, editing, Instructor, job analysis, listening, mechanical, Excel, Microsoft Office, office, 97, Outlook, Power Point, PowerPoint presentations, window, Word, MS Word, weapons, Navy, Naval, program management, research, safety, scheduling, spreadsheets, supervisor, task analysis, technical manuals, trainer, training programs, transportation, upgrading, vision | DESIGNER |
RECREATION ACTIVITY COORDINATOR Summary To secure a position related to the personal care of clients hair, skin, and nails, and continue my education at the post secondary level towards additional certifications and /or an advance degree. Highlights Licensed Cosmetologist Strong communication skills Make-up application Bridal makeup specialist Self-motivated Sales background Outstanding client care Superior attention to detail Hair coloring temporary semi permanent and permanent Styling Techniques Infection control sanitation procedures Facial waxing permanent waving chemical relaxing shaping hair with shears razors clippers Accomplishments Consistently received positive performance reviews from guests on online rating sites. Experience Recreation activity coordinator 03/2013 to Current Company Name City , State Applied the positive reinforcement method to redirect negative behaviors.Assisted 10Helped prepare daily lesson plans for activities and lessons.Encouraged students to be understanding of and helpful to others.Supplied one-on-one attention to each student, while maintaining overall focus on the entire group.Physically and verbally interacted with students throughout the day to keep them engaged.Wrote daily and weekly lesson plans.Implemented club rec and teen warehouseAdministered minor first aid to injured students. programs to encourage student participation. children per station during small group learning periods. Billing & coding intern student 11/2011 to 12/2011 Company Name City , State Greeted clients and data entry.Thoroughly investigated past due invoices and minimized number of unpaid accounts.Recorded and filed patient data and medical records.Strictly followed all federal and state guidelines for release of information.Wrote clear and detailed clinical phone messages for physicians.Acquired insurance authorizations for procedures and tests ordered by the attending physician.Scheduled patient appointments. Guidance Counselor 02/2006 to 02/2013 Company Name City , State Assisting in the schools guidance program by providing individual and/or small group instruction. Maintaining manual and computerized records. Assisting school staff with pupils' discipline problems. Assisting with classroom instructional learning and development. Retail customer service 06/2010 to 03/2013 Company Name City , State Retail Customer Service: Assisting throughout the store with answering the phone and resolving customer complaints, cash handling and balancing. Assisting with displays and processing damaged merchandise. Helped customers select products that best fit their personal needs.Maintained visually appealing and effective displays for the entire store.Offered exceptional customer service to differentiate and promote the company brand.Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience. Sales Representative 06/2006 to 10/2006 Company Name City , State Responded to inquiries with genuine interest and concern. Accurately completed rental contracts and found acceptable resolutions to customer's problems or complaints. Identified and properly completed any computer entries and or paperwork required for rental returns. Call Service Counselor 06/2006 to 01/2007 Company Name City , State Worked in a call center responding to membership questions about services and products offered. Dispatched tow service to stranded members. Verified membership, fees and services covered under membership. Upgraded membership and services for towing, auto and boat insurance. Flight Attendant 04/2000 to 06/2006 Company Name City , State Customer Service Ticket Agent: Excellent decision making skills with a positive attitude. Communication skills with the ability to deliver onboard announcement in a professional manner. Provided leadership, direction and assisted in the performance of all safety and passenger services. Education licensed : Hair and skin, nails 2014 American Academy of cosmetology City , State , USA CPR Certified, MEDCIN Certificate, HIPAA Certificate, Microsoft Excel & Word Certificate, MEDISOFT Certificate
Grossmont Health Occupations Center Santee, CA - 2007 Certificate of Completion : medical Billing and coding 2011 UEI College, Medical Billing and Coding City , State Additional Information AWARDS & CERTIFICATES
Certificate of appreciation SDUSD 2006 through 2011 Perfect Attendance and Honor Roll UEI 2011 with 4.0 GPA Customer Service Excellence Northwest Airlines 2003 Skills call center, cash handling, Communication skills, CA, contracts, CPR Certified, resolving customer complaints, clients, Customer Service, data entry, decision making, direction, instruction, insurance, leadership, MEDISOFT, Microsoft Excel, Word, Retail, safety, phone | AUTOMOBILE |
PATIENT ADVOCATE /CLINICAL CARE COORDINATOR Career Focus Selling capital equipment computer hardware and software to corporate accounts. Supporting management and staff in developing and maintaining market share through aggressive account sales growth. Top 10% in the nation, #1 in the region three years in a row.
*Recognized as top performing sales and marketing specialty representative. Analytical thinking and administrative skills, leadership, interpersonal skills, communication skills, self-motivation. Ensure maximum coverage of all accounts within territory geographic areas to maintain optimum level of exposure and effective time management. Medical device/healthcare sales experience.
*Maximize corporate profit by achieving sales revenue targets and grow market share for a specified territory, by promoting, selling and servicing company's products. Increase sales and revenue by aggressively targeting and developing new accounts by using strategic account strategy and keen business insights. Sale of Injectable and Oral Medications.
*Train appropriate medical staff on company products. Develop and implement plans to achieve/exceed sales goals. Identify, establish and maintain productive working relationships with key decision makers, customers and their staff, administrative staff (complete office sales). Summary of Skills Prospecting and cold calling Team building expertise Strategic account development Strong interpersonal skills Key account generation Regional accounts Sales force training Business negotiation Strong lead development skills Accomplishments Client Interface Collaborated with prospective clients to prepare efficient product marketing strategies and drive business development. Created strategies to develop and expand existing customer sales, which resulted in a 120% increase in monthly sales. Established 30 new accounts in a single year through successful client development. Earned President's Club Trip in 2003. Professional Experience PATIENT ADVOCATE /CLINICAL CARE COORDINATOR February 2010 to Current Company Name － State Patient and Family liaison to facilitate communicate with physicians, health care providers, case managers to develop course of care and emergency care. Experience in a clinical setting, outpatient or managed care experience. Clinical Coordination of clinical activities: Wound Care evaluating, and providing patient care through the use of hospital and nursing standards. Case management, providing treatments, and patient/caregiver education related to wound care management. Collaborates with other health care providers, Wound Care Center Physicians, Program Director, and Medical Director regarding patient needs. MEDICAL SALES REPRESENTATIVE October 2007 to February 2010 Company Name － City , State Detailing in the specialty areas of Pain Management, Neurology, Anesthesiology, Rheumatology, Orthopedics, Oncologist and supportive Oncology. Oral and Injectable medications. Ranked Top 10% nationally 2008-2009, achieved a product index of 114%, and ranked #1 in the District. Detailing Pain Specialist, and hospitalist. Hospital based selling experience and Negotiating Skills. District trainer; efficiency, teamwork and software. Maintain relationships with key area pharmacies and support the pharmacist by providing discounts, educational information and updated manage care information. Matrix Management Skills, and Market Research Knowledge. PROFESSIONAL SALES REPRESENTATIVE December 2005 to October 2007 Company Name － City , State Launched new asthma drug #1 in the region 2006. Cardiology and then Respiratory Divisions (respiratory devices). Achieve quarterly 139% to goal, and annual sales goals in excess of 126% to goal average 2006. Ranked Top 10% nationally, achieving a product index of 136% 2007, and ranked #1 in the District 2007 and #2 2006. Develop and implement plans to achieve/exceed sales budget. Specialty Market Placement. MEDICAL REPRESENTATIVE August 1997 to December 2005 Company Name Persuasively sell the concept of testing for Hep B and Hep C via diagnostic test to targeted physicians. Hospital sales (buy and bill) anti-infective market place. Field Representative Insurance Market Advisor for the Northeast region, coordinating real time customer activity with the marketing team for the development of sales material and strategy. Network of relationships within the Federal and State Government community. Operating room sales experience. Directed an aggressive risk management & patient education program for weight loss medication, and initiated growth in a territory severely affected by negative media campaigns. Conduct primary Medicaid reimbursement research to increase corporate profit. Trained specialty representatives on working community/teaching hospitals and long-term care accounts for new corporate initiative, 2004. Completed "Management Skills Development" Seminar, 2000 Area Sales Trainer for the Northeast Region, December 2001 Achieved 100% of call quota, 121% bonus requirements, and Ranked 10% nationally. Maintain formulary status in the Hudson, Essex and Bergen county hospitals. Detailed oral medications in the following disciplines: endocrinology, cardiology, diabetes, pain management, and infectious diseases, urology, blood-related disorders. Researched market competition and developed presentations to stay ahead of the key players in the market place. Managing cross functional groups, cross business group and other forms of working that cross the traditional vertical business units in order to increase sales. Proven success and positive track record of consistent sales performance in complex markets and diverse customer segments. Knowledge / experience with Medicare Part D, and VA selling. Responsible for all aspects of educating & training sales representatives. Design Sales and Marketing plan to enhance revenues of existing accounts while also developing goals to build new accounts. Analyzed current selling market and modify current simulated selling environment to the needs of the organization. Knowledge of sales processes and sales training. Knowledge of the reimbursement and fulfillment pathways for injectable medications. Education Master of Public Administration : Health Care Administration FAIRLEIGH DICKINSON UNIVERSITY － City , State Health Care Administration Graduated Summa Cum Laude Master of Administrative Science : Human Resource Administration FDU Human Resource Administration Paralegal Studies - ABA Approved : Paralegal FDU Bachelor of Arts : Political Science / and Urban Planning RUTGERS UNIVERSITY － City , State , USA Political Science / and Urban Planning Masters of Information and Library Science : Knowledge Management Villanova University － City , State Knowledge Management Master Certificates - Human Resources/ Six Sigma Black Belt / Green/ Lean- Health Care Villanova University Additional Information HONORS/AWARDS
PI ALPHA ALPHA HONORS SOCIETY- Fairleigh Dickinson University
Special Achievement Awards in recognition of selling success & leadership. Presidents Club Professional Affiliations National Sales Network Skills Account Management, Analytical Skills, Anesthesiology, budget, Business Development, C, Cardiology, caregiver, Case management, Change Management, Interpersonal skills, Oral, Competitive Intelligence, concept, Customer Service, Database Design and Management, Designing, diabetes, emergency care, endocrinology, forms, functional, Government, Human Resource Management, Human Resources, infectious diseases, Insurance, Interface Design, Knowledge Management, Leadership, Legal, long-term care, Director, Management Skills, Managing People, Managing, Marketing plan, Market Research, marketing, Market, 2000, Multitasking, Negotiating, Negotiations, Network, Neurology, nursing, Oncology, Oncologist, Organizing, Orthopedics, Pain Management, Paralegal, patient care, Persuasion, presentations, Presentation skills, Problem Solving Skills, Problem - solving, processes, Product Management, Profit, Project Management, Public Relations, real time, Relationship Building, Research, risk management, Sales experience, selling, Sales, sales training, Six Sigma, strategy, teaching, Teamwork, Trainer, urology, Wound Care | ADVOCATE |
KEYHOLDER Summary Creative, hands-on professional with expertise in art direction and project management,Marketing and special promotions Highlights Professional photoshoot/modeling experience Fashion Visual Merchandising Professional runway experience, Professional standing fashion model Self taught abstract, visual , mix media artist Professional photo shoot experience Self-motivated professional Accomplishments KNOWLEDGE OF OFFICE PRACTICES AND ITS PROCEDURES, PUBLIC RELATIONS,RULES,POLICIES,PROCEDURE COMPLAINTS AND TRANSACTIONS BEING PROCESSED TYPING/ KEY BOARDING HAS DEMONSTRATED SPENDING EXTENSIVE TIME TROUBLESHOOTING AND ASSISTING CUSTOMERS OVER THE PHONE FOR GREAT CUSTOMER EXPERIENCE PROLIFIC SALES EXPERIENCE IN RETAIL BUSINESS AND PHONE ENVIRONMENT SKILL IN OPERATION OF OFFICE EQUIPMENT,CASH REGISTER E-MAIL, IN-PERSON CONTACTS AND OR BY OTHER MEANS OF INTERNAL AND EXTERNAL CUSTOMERS COLLATE AND CLASSIFY INFORMATION ABOUT DATA REFERRALS UPON REQUEST. Experience KEYHOLDER 01/2015 to Current Company Name City , State -MOD, MANAGER ON DUTIE WHEN MANAGERS ARENT PRESENT -OPEN AND CLOSING OF STORE -RUNNING DAILY STORES PERFORMANCE REPORTS -OPENING DAY AND END OF DAY PAPERWORK -MANAGEMENT DUTIES, PUSHING ASSOCIATES TO SELL -BACK STOCK COORDINATOR -INVENTORY CLOSING -CASHIER -SAFE COUNT AND MONEY HANDLING CASHIER 09/2014 to 04/2014 Company Name City , State -CASHIER -MAINTAINING COMPLETE KNOWLEDGE OF ALL FOOD AND BEVERAGE ITEMS,PRICES,AND AVAILABILITY. -EFFECTIVELY WELCOMING EVERY CUSOTMER WHILE PROVIDING GREAT SERVICE -STORE MERCHANDISING,STOCKING AND ROTATING PRODUCTS -EFFICIENTLY WORKING THE REGISTER TO COMPLETE MONETARY TRANSACTIONS -UPON REQUEST RESPONSIBLE FOR COPYNG AND E-MAILING CUSTOMER RECEIPTS SEASONAL SALES ASSOCIATE 10/2013 to 11/2013 Company Name City , State -SEASONAL SALES ASSOCIATE, STORE CUSTOMER GREETER -MARKETING SPECIAL STORE PROMOTIONS OF WHOLE STORE BUY ONE GET OTHER 50 PERCENT OFF -RESPONSIBLE FOR COMPLETING ALL ORDERS OVER PHONE -UPDATING CUSTOMER E-MAIL LIST -ASSISITING CUSTOMERS THROUGHOUT THE STORE SEASONAL SALES ASSOCIATE 10/2013 to 12/2013 Company Name City , State -SEASONAL SALES ASSOCIATE -IN STORE CUSTOMER GREETER -IN CHARGE OF ASSISTING VISUAL AND FLOOR DISPLAYS TO ENSURE EVERYTHING MEETS STORES STANDARDS -MARKETING FOR ALL SPECIAL PROMOTIONS -CASHIER -ASSISTING CUSTOMERS WITH SHOES,ACCESSORIES,AND BAGS -CUSTOMER ORDER SHIPMENTS AND INVENTORY STORE COORDINATOR 02/2010 to 08/2010 Company Name City , State -STORE COORDINATOR -ORGANIZED ALL MANNEQUIN DISPLAYS -MANAGED PROJECTS ACCORDING TO TIMELINE AND SEASONAL CHANGES -VISUAL MERCHANDISING FOR STORE -IN CHARGE OF OPEN AND CLOSING STORE -IN CHARGE OF UPDATING AND REPORTING STORE INVENTORY -UPDATING CLIENTELE LIST -RESPONSIBLE FOR HELPING CUSTOMERS LIFT HEAVY ITEMS TO THEIR CAR SUCH AS FURNITURE -ASSISTING ALL CUSTOMERS OVER PHONE STUDIO COORDINATOR 04/2009 to 09/2009 Company Name City , State -STUDIO COORDINATOR -ORGANIZED INTERIOR DESIGN FOR THE BUILDING -MARKETING FOR ALL SPECIAL PROMOTIONS -HEAD OD CLERICAL AND SECRETARY WORK -STORE VISUAL MERCHANDISER -MANAGING ALL MANNEQUINS AND JEWELRY DISPLAYS -RESPONSIBLE FOR CREATING STUDIO EVENTS SUCH AS MAKEUP AND BEAUTY BAR OUTING, GALLERY HOP FASHION GRAND OPENING NIGHT ANY UPCOMING EVENTS -MAKING APPOINTMENTS -TAGGING AND PRICING ITEMS - - SERVED 01/2008 to 11/2013 Company Name City , State IN VARIOUS AREAS OF THE ESTABLISHMENT ENSURING GREAT CUSTOMER EXPERIENCE ALLOWING A PROMOTION TO CERTIFIED TRAINER IN CHARGE OF INVENTORY, SPECIAL PROMOTIONS,GATHERS NEW INFORMATION FOR NEW EMPLOYEES, GIVES FEEDBACK AND REVIEWS PAPERWORK TO DETERMINE WORKING STATUS. MANAGED PROJECTS ACCORDING TO TIMELINE AND SEASONAL CHANGES. DATA ENTRY SPECIALIST 01/2008 to 01/2011 Company Name City , State TRANSPORTED VARIOUS PETITIONS AND SERVYS INTO ITS DESIGNATED COUNTY OFFICE CIRCULATED PETITIONS FOR CERTAIN ISSUES IN ORDER TO GET ONTO NOVEMBERS BALLET SUMMITING CIRCULATED PETITIONS INTO THE COMPANIES DATA BASE BEGAN AS A PETITIONER WHILE GETTING PROMOTED INTO A DATA ENTRY SPECIALIST FOR THE QUAL- ITY CONTROL DEPARTMENT ENGAGING QUESTIONNAIRE ASSISTANCE OVER PHONE STUDIO COORDINATOR 4TH AND HIGH HAIR AND FASHION STUDIO 2009 ORGANIZED INTERIOR DESIGN FOR THE BUILDING MARKETING FOR ALL SPECIAL PROMOTIONS WAS THE HEAD OF CLERICAL AND ALL SECRETARY WORK WHILE UPDATING THE CLIENTELE LIST. Education ASSOCIATE OF ARTS : ASSOCIATE OF ARTS 2010 COLUMBUS STATE COMMUNITY COLLEGE City , State , USA MEMBER OF COLUMBUS STATE VOLLEBALL TEAM WHILE GATHERING VOLLEYBALL STATS COURSEWORK:SCICOLOGY 101,103,104, HUM101-114, CHEM 101-111 GPA:3.6 Skills CLERICAL, CLIENTELE, DATA ENTRY, DATA BASE, FASHION, INTERIOR DESIGN, INVENTORY, MARKETING, OFFICE, PHONE | APPAREL |
VZW CUSTOMER TECH ADVOCATE Overview Flexible, independent, self motivated and effective leading contributor of the FOA/FSA Team, customer focused with high understanding of external customer needs. Strong planning, organizing, decision making capability with good leadership skills, motivating others in achieving high quality results on time as required. Shares opinion and ideas freely, and willing to support other team members in succeeding. Good technical skills with understanding of network wireless technical concepts. Eager in learning new concepts quickly. Friendly demeanor that is easy to work with and approachable. Excellent communication and negotiation skills. Ability to work with key personnel across multiple organizations Core Qualifications Over 18 years wireless experience. 3 years of RF Optimization and 8 years of CDMA Cell FOA (First Office Application), working on multiple customer assignments. 1.5 years of Network Level Testing. Over 3 years of experience as an LTE FSA engineer. Over 2 years VzW Customer Tech Advocate working with Verizon Headquarter and NOKIA support team. Over 3 years of experience as an LTE FSA engineer, 1.5 years of LTE Network Level Testing, 3 years of RF Optimization and 8 years of CDMA Cell FOA (First Office Application), working on multiple customer assignments. Central point of contact for the customer on technical issues, coordinating the determination of root causes and implementing corrective action plans. Team with NOKIA Account Teams, Program Managers, and other Customer Technical Advocates to understand and facilitate customer-supplier management processes. Led numerous major CDMA and 1xEVDO cell software releases for FOA. Led Sprint 4.0 and 5.0; VzW FSA for LR13.1 software release. Contributed to the successful completion of several critical milestones for Alcatel-Lucent such as SBEVM, SBEVMm, 3G-1X, Modcells 1.0 - 4.0, 1XEV-DO Rev-0 Rev-A, Intelligent Antenna, SUA, BTS 8440 (4.0B Macrocell product with MCPA), 3-Carrier DO, CPRI/RF Head Development for PCS and AWS Microsoft Office Suites, LDat, MapInfo, UNIX, SPO (System Performance Optimization Tool), Transcend, Qualcomm Data collection software (CAIT, Friendly Viewer, QXDM, QPST, QCAT), Watchmark/Prospect, and COOL. PROFESSIONAL EXPERIENCE VzW Customer Tech Advocate February 1964 to February 1964 Company Name － City , State Responsible for providing technical consultations for VzW HQ team, and interfacing into the ALU Development communities, advocating VzW requirements and new feature requests. Facilitate ALU team issues, projects, and communications with customer Verizon Wireless as it relates to the LTE program Assume responsibility in Pre Deployment, Deployment, Post Deployment, and Common Support Processes Partner with FSA and PM team on testing and deployment activities Advocate customer interests within Alcatel-Lucent; foster understanding of customer initiatives within Alcatel-Lucent; lead technical meetings with the customer; own resolution on behalf of customer of key technical issues Use understanding of customer's entire network and their solution to make recommendations; support customer in user group meetings. Cell First Office Application Engineer FOA Engineer Company Name － City , State Team led for FOA cell software release for CDMA and EVDO for R16.11, R17.12, R19.0, R21.0, R23.0, R25.0, R26.01, R27.0, R27.05, R28.04, 31.0 and 31.10. Lead duties consist of: As the primary interface between the customer, the project team, and any internal/external partners participating in the project. Introduction of new cell software releases and features into a live market, product management, analyzing customer network prior to FOA execution, and verification of new software load compatibility for a commercial system. Project managed all activities in preparation of the FOA and during FOA. Maintain schedule and staffing to ensure exit criterions are achieved on time and with high quality. Work in partnership with cross functional internal Alcatel-Lucent team in documenting, and identifying issues prior to the introduction of the new products into a live network. Collaborate with various FOA teams, and customer team to share information, and coordinate weekly sites schedules. Work with Alcatel-Lucent development and test team in reviewing requirements, documenting problems found during field execution, solving field issues such as software and hardware problems, as well as reviewing validation results, and verifying field problem fixes. Negotiate mutually beneficial resolutions to FOA found issues within internal (ALU) and external (customer) project meetings. Work directly with customer documentation teams to develop high quality customer documentation. Construct daily project status reports shared with senior management and the customer. In lab testing of validation plan prior to FOA execution to obtain the technical expertise required to demonstrate the new functionality in a live customer network. Develop field test plan and strategies for OA&M and call processing scenarios for new feature functionality to meet system requirements and customer expectations, live customer on site implementation of validation plan, and documentation of validation results. Collaborate with product management in the planning and implementation of the FOA deployment. Provide on site test support to multiple customers, isolate and debug FOA problems, and perform HW/SW system upgrade as necessary. Support multiple internal teams for optimization & troubleshooting of field issues. Continuously utilizing RF Optimization skills by using identical software in validating new features similar to RF Optimization. RF Optimization Engineer September 1997 to May 2000 Company Name － City , State Led project planning to attain exit criteria goals for CAT/TAC (Communications Authority of Thailand/ Total Access Communications) in Bangkok; Phil Tel, Philippines; TelCel, Caracas, Valencia & Maracay, Seven Cities, Nine Cities and Second Carrier Project in Venezuela customers for newly deployed mobile base stations. Lead duties included planning control routes and supervising and scheduling five teams for drive testing to gather RF data. Executed RF Optimization duties such as collecting, plotting, and analyzing data collected from Qualcomm MDM which resulted in updating database properties and the base station, such as orientation and downtilt, to attain better network performance. Achievements Above and beyond award for FOA Project: This award was presented for taking on the responsibility of being the lead on the FOA despite having only been in the group for a short time. Received Shining Star Award for Caracas, Valencia and Maracay deployment project and for IFR/Easy Span Spectrum Analyzer Development Interface. Received an acknowledgment of active participation and dedication to completingthe CDMA project with CAT/TAC award. Diversity Day 1999 Hands Across the World Certificate of appreciation award. Education Bachelor of Science : Electrical Engineering , November 1997 Milwaukee School of Engineering － City , State Electrical Engineering Professional Affiliations CDMA Systems, 3G 1x-EVDO Rev-0 and Rev-A, UNIX, WiMax (802.16) Multi-media Class, Agilent Seminar - WiMAX/OFDM in Wireless Networking, OMC-RAN Hands-On Training and OA&M Hands-On training, LTE bootcamp
Languages
Fluent in speaking Tagalog (Filipino Language) and Bisaya (Filipino Dialect) Skills 3G, BTS, Central point of contact, hardware, data collection, database, documentation, engineer, senior management, features, FSA, functional, lab testing, lab test, leadership, MapInfo, market, meetings, Access, Office, Microsoft Office Suites, works, Network, networks, Optimization, Processes, product management, project planning, quality, Radio, scheduling, Spectrum Analyzer, staffing, supervising, supplier management, team player, telecom, troubleshooting, type, UNIX, upgrade, validation | ADVOCATE |
PUBLIC RELATIONS SPECIALIST Professional Summary Public relations and communications specialist adept at media relations, special events coordination, issues management and community relations. Skills Deadline-oriented Strong creative vision Event planning Strong communication skills Media relations Communications management Natural leader Creative writing Diversity trainer Strategy development Public Relations Information gathering Work History Public Relations Specialist , 09/2019 to Current Company Name – City , State Generated and implemented media pitches for clients in Entertainment, Medical, Fitness, and Tech Industry Communicated with media weekly to build relationships and optimize press coverage Developed campaigns to increase public awareness of company and engage customers Coordinated press releases and handled press inquiries for the company Forged strong media relationships to further public relations goals Wrote press releases for routine use and crisis management Contributing Writer and On Camera Host , 08/2011 to Current Company Name – City , State Conducted extensive research on Entertainment and wrote several long-form pieces Networked with various industry leaders and experts to gather multiple perspectives on issues Wrote and produced compelling investigative and human interest stories about celebrities and iconic news subjects Captured and reported post-show recaps, highlighting successes and opportunities for improvement Traveled to location to write and report firsthand experience Introduced fresh and new angles on previously-reported material to update and inform readers Lead camera host for www.presspassla.com Excelled within on-call journalism positions, blending experience and passion to ensure timely and comprehensive reporting Interviewed high profile guests in the entertainment and sports industry Wrote factually correct, concise and engaging news stories within tight deadlines Researched potential news or feature stories for timely and quality distribution to public Managed competing deadlines with efficiency Completed thorough research into assigned topics Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content Followed through on beat sources, contacts and leads to gather information for stories Applied understanding of public opinion, social media and traditional media use to create engaging and attention-grabbing stories Director of Operations , 08/2003 to 08/2018 Company Name – City , State Supervised over 200 stamping and assembly employees to maximum productivity, at multiple locations Reduced project downtime and oversaw safety and various certification processes Developed and deepened relationships to form lasting and loyal partnerships Hired, coached and trained staff and monitored performance and offered mentoring to junior team members Limited financial discrepancies, reviewing and approving billing invoices and expense reports Assisted with executive decision-making and strategy planning, initiating productive relationships with management teams and serving as the key contact for various personnel issues Directed safety operations and maintained clean work environment in adherence to FDA and OSHA requirements Grew the business by creatively driving sales and maintaining cost controls Drove sales by effectively managing several multi-units within the facility Built customer and employee loyalty and effectively implemented operational strategies Delegated assignments based on site plans, project needs and knowledge of individual team members Collaborated with management, technical crew members and fellow supervisors to organize efficient site operations and achieve demanding schedule targets Boosted team productivity through contests and incentives for staff Education Bachelor of Arts : Communications Fayetteville State University - City , State Graduated with a 3.8 GPA Member of Alpha Kappa Alpha Sorority Graduated summa cum laude Member of Alpha Psi Omega Honor Fraternity Majored in Speech/Communications And Theater Minored in Biology Skills Deadline-oriented Strong creative vision Event planning Strong communication skills Media relations Communications management Natural leader Creative writing Diversity trainer Strategy development Public Relations Information gathering Work History Public Relations Specialist , 09/2019 to Current Company Name – City , State Generated and implemented media pitches for clients in Entertainment, Medical, Fitness, and Tech Industry Communicated with media weekly to build relationships and optimize press coverage Developed campaigns to increase public awareness of company and engage customers Coordinated press releases and handled press inquiries for the company Forged strong media relationships to further public relations goals Wrote press releases for routine use and crisis management Contributing Writer and On Camera Host , 08/2011 to Current Company Name – City , State Conducted extensive research on Entertainment and wrote several long-form pieces Networked with various industry leaders and experts to gather multiple perspectives on issues Wrote and produced compelling investigative and human interest stories about celebrities and iconic news subjects Captured and reported post-show recaps, highlighting successes and opportunities for improvement Traveled to location to write and report firsthand experience Introduced fresh and new angles on previously-reported material to update and inform readers Lead camera host for www.presspassla.com Excelled within on-call journalism positions, blending experience and passion to ensure timely and comprehensive reporting Interviewed high profile guests in the entertainment and sports industry Wrote factually correct, concise and engaging news stories within tight deadlines Researched potential news or feature stories for timely and quality distribution to public Managed competing deadlines with efficiency Completed thorough research into assigned topics Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content Followed through on beat sources, contacts and leads to gather information for stories Applied understanding of public opinion, social media and traditional media use to create engaging and attention-grabbing stories Director of Operations , 08/2003 to 08/2018 Company Name – City , State Supervised over 200 stamping and assembly employees to maximum productivity, at multiple locations Reduced project downtime and oversaw safety and various certification processes Developed and deepened relationships to form lasting and loyal partnerships Hired, coached and trained staff and monitored performance and offered mentoring to junior team members Limited financial discrepancies, reviewing and approving billing invoices and expense reports Assisted with executive decision-making and strategy planning, initiating productive relationships with management teams and serving as the key contact for various personnel issues Directed safety operations and maintained clean work environment in adherence to FDA and OSHA requirements Grew the business by creatively driving sales and maintaining cost controls Drove sales by effectively managing several multi-units within the facility Built customer and employee loyalty and effectively implemented operational strategies Delegated assignments based on site plans, project needs and knowledge of individual team members Collaborated with management, technical crew members and fellow supervisors to organize efficient site operations and achieve demanding schedule targets Boosted team productivity through contests and incentives for staff | PUBLIC-RELATIONS |
ACCOUNTANT Executive Profile Capable Accountant successful at managing multiple projects and consistently meeting deadlines under pressure. Extensive knowledge of accounting software and processes. Team-oriented who prepares clear, comprehensive financial reports for executive-level management. Dynamic and highly qualified with extensive knowledge of accounting principles. Professional Value Offered Researched and resolved billing problems that had been previously missed. Operated computers programmed with accounting software to record, store, and analyze information. Maintained accurate accounts including cash inventory, prepaid, fixed assets, accounts payable, accrued expenses and line of credit transactions. Knowledge of double-entry accounting method and cash-basis accounting method. Skills Analytical reasoning Budget forecasting expertise Account reconciliation expert Financial planner Effective time management Advanced computer proficiency (PC and Mac) Strong organizational skills Excellent managerial techniques Work Experience 04/2017 to Current Accountant Company Name － City , State Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software. Performed field audits on wide variety of clientele using Quick Books System. Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions. Completed monthly, quarterly and annual bank reconciliations for more than two dozen companies. Managed accounting operations, accounting close, account reporting and reconciliations. Aligned all financial activity with the regulations of the GAAP. 02/2017 to Current Accountant Company Name － City , State Evaluated accounting requirements during discovery meetings with potential clients Provided reliable and timely project by project expense, capitalization, amortization and spend data for all departments. Tracked all capital spending against approved capital requests. 10/2016 to 04/2017 Bookkeeper Company Name － City , State Updated confidential employee banking information with accuracy and speed. Maintained accounts receivable documentation electronically and on paper. Increased efficiency and alleviated work loads by creating a new Excel financial recording system. Entered weekly sales and customer count sheets for review by management. Processed payroll, electronic deposits and employee pay adjustments. Researched and resolved collections and billing disputes with tact and efficiency. 10/2016 to 04/2017 Controller Assistant Company Name － City , State Maintained compliance with company and legal requirements. Completed quarterly and yearly audits. Systematically prepared documents and assembled financial statements for independent auditors. Executed accounts receivable reporting enhancements and reconciliation procedures. Investigated and resolved discrepancies in monthly bank accounts while under tight deadlines. Collaborated extensively with auditors during preliminary and year-end audit processes. 05/2010 to 08/2016 Controller Company Name － City , State Restructured and analyzed Profit Software System to improve budget reporting. Thoroughly reviewed financial statements and tax audits to correct any discrepancies. Revised and streamlined inefficient work procedures with automation software. Educated management on strategies for minimizing tax liability. Reviewed all tax returns prepared by individual departments before approval. Supplied detailed tax documentation needed to submit accurate corporate returns. Reviewed program needs and recruited qualified staff. Language Skills Bilingual Spanish/English Fluent reading/writing Portuguese. Certifications and Credentials Certified Public Accountant CPA - # 138.882 (2014-2015 Venezuela) Academic Background 2014 BBA : Accounting Andr�s Bello Catholic University － City , State 5 year Degree; Emphasis in Business Administration Generally Accepted Accounting Principles, 4 semesters. International Financial Reporting Standards, 4 semesters. International Auditing Standards, 4 semesters. International Accounting Standards, 4 semesters. Costs, 4 semesters. Business & Managements, 2 semesters. Economics, 4 semesters Financial Math, 4 semesters. 2009 Course : Informatics Engineering Andr�s Bello Catholic University － City , State 1 year course 2008 High School Diploma Saint Anthony of La Florida － City , State Minor in Science 2016 Seminar : California Payroll Law Fred Pryor Seminars & Career Track － City , State QuickBooks Microsoft Excel 2014 Seminar : Tax Planning and Prepaid Taxes KPMG － City , State 2013 Seminar : SAP Andr�s Bello Catholic University － City , State Technical Summary Microsoft Windows : Medium , download and install software's, printers, scanners, setup networks, internet connections, sharing files, remote work/connections, antivirus, basic skills in server, domains, my sql data base. Word : Advanced , tables, graphics, envelopes, insert, do formats, labels, hyperlink, block, others. Excel : Advanced , pivot table, insert, graphics, do formats, formulas, hyperlink, logical conditions, financial, find, replace, lookup, block, group, data validation, filters, freeze panes, macros, others. PowerPoint : Medium , effects, graphics, presentation, exporting, importing image, editing videos, text, publicity. Access : Basic user. Adobe : Medium , hobby edit image, creating image, edit forms, fill forms, creating form, exporting to other formats, others. Mac iOS : Basic user. Accounting Software : Quickbooks Pro 2015/2016/2017 : Advanced , Chart of accounts, bills, invoicing, assets, payroll, credit card, banks, reconciliation, 1099, setting closing dates, setup payrolls, employees entry, vendors entry, clients entry, General Journal Entries, export, import, write checks, paying bills, memorized transaction list, others. Accounting Software: Profit Pluss 2k8 : Advanced (similar to QuickBooks), including Integration between payroll, administrative and accounting, creating the char of account, setup the integration rules, setup the taxes withheld parameters, taxes parameters, budget parameters, others. Accounting Software: SAP : Basic user. Tax Software: Lacerte : Basic user Forms Tax Software , ComplyRight : Basic user , W-2 and 1099s forms software Real Estate P.M.A.S. , AppFolio : Basic user ADP Ezlabor, ADP Payroll : Advance , all payroll requirements to finish the tasks needed. | ACCOUNTANT |
HEAD CHEF Summary I am currently a student focused on earning a B.A. in Computer Science and becoming an Android app developer. My goal is to develop technical skills to develop and manage investment activities in the international markets. Areas of Expertise I have experience with Android Studio, Java, XML, Android SDK, Google APIs, databases, Jsoup, Firebase, and Material Design. I am currently developing my own app for Google Playstore and Amazon app market. I have experience using HTML, CSS, Javascript, and Bootstrap, Photoshop, and Paint.net. Experience 02/2013 to 02/2014 Company Name － City , State Responsible for customer service at the sushi bar, preparing quality authentic entrées and appetizers,
manage and utilize luxury imported products conservatively to minimize shrinkage and maintain
overhead. Responsible for training new employees and maintaining safety and efficiency behind sushi
bar. 02/2008 to 03/2015 Head Chef Company Name － City , State Prepare entrées in timely fashion, maintain efficiency and safety in work environment. Support and
train new employees in kitchen. Maintain cleanliness in the kitchen and sushi bar. 01/2005 to 01/2006 Ramp Agent Company Name Responsible for guiding aircraft traffic, baggage handling, maintaining security on ramp, removal of
hazardous debris, customer support, cabin maintenance, operating Ground Support Equipment such as
tugs, forklifts, and belt loaders. Responsible for delivery of high priority air-freight to cargo in timely
fashion. Education Associate of Science : Finance Midlands Technical College － State , Columbia Finance Associate of Science : Mathematical Economics Miami Dade College － City , State 2017 Associate of Science : Computer Science University of North Georgia － City , State Skills Accounting, customer service, airfreight delivery, retail, operating airport vehicles to tug aircraft and luggage, maintaining safety in highly secure areas of airport terminal, inventory, managing, preparing quality entrees and beverages. Activities and Honors I am involved in an import-export business my family and I have prepared trading agricultural goods from Iran to the United States. | CHEF |
FINANCE MANAGER Summary Top
performing Individual with
a consistent track record of surpassing sales goals and meeting
objections. Extensive sales experience in the retail and customer
service industry specializing in auto sales. An innovative manager who has lead a cohesive sales team in consistently achieving aggressive stretch goals with unique abilities in making decisions and problem solving. Highlights Excellent Communication Contracts and Negotiations Cross-Cultural Sales Background Marketing Leadership & Management Bi-lingual Accomplishments Exceeded Sales goals by 40 % on a monthly basis, which led to promotion to Finance Manager in 4 months. Managed a successful sales team of 12 members who consistently exceeded sales goals by 20% each month. Experience Finance Manager 11/2010 to 01/2015 Company Name City , State Understands automobiles by studying characteristics, capabilities, and features; comparing and contrasting competitive models; inspecting automobiles. Develops buyers by maintaining rapport with previous customers; suggesting trade- ins; meeting prospects at community activities; greeting drop-ins; responding to inquiries; recommending sales campaigns and promotions. Closes sales by overcoming objections; asking for sales; negotiating price; completing sales or purchase contracts; explaining provisions; explaining and offering warranties, services, and financing; collects payment; delivers autos. Continuously seeking new lending institutions and maintained good working relationships to secure competitive interest rates and financing programs. Finance Manager 11/2015 to 08/2016 Company Name City , State Negotiated and reviewed business contracts and financial models with profitability and financial success in mind. H ands-on negotiations with clients. Secured loans for customers Finance Manager 02/2015 to 08/2015 Company Name City , State Responsible for maintaining good working relationships with lenders to secure competitive interest rates and financing programs. Offering vehicle financing to customers and providing them with a thorough explanation of aftermarket products and extended warranties and a complete explanation of manufacturer and dealership service procedures and policies. Processing financing and leasing deals accurately and securing approval through financial sources to secure approval and through the proper federal, state and corporate channels. CNA 01/2003 to 07/2010 Company Name City , State Performed patient care in a long term, geriatric care Hospice and terminally ill care of. patients and family Daily care of 13 bed unit Bathing and care of patients. Charted and. documented activities as well as working in teams with doctors, and. ancillary personnel. Education Certificate : Finance & Automotive Insurance 2014 UDS City , State Skills automobiles, Bi, competitive, contracts, features, financing, financial, Hospice, inspecting, Leadership, Marketing, negotiating, Negotiation, Bathing, patient care, personnel, policies, rapport, Sales | FINANCE |
SR. PROJECT MANAGEMENT ASSOCIATE Professional Profile Results-oriented Project Administrator with 14+ years' experience in the toy manufacturing industry. Meticulous and collaborative professional with unsurpassed skill at managing diverse needs in deadline-driven environments. Qualifications , core competencies and strengths are as follows: *Ability to communicate effectively with team members and management team. *Develop and maintain key relationships/partnerships with both domestic and international functional groups and line functions. *Multi-tasking: Able to handle more than one project simultaneously.Time management ability Schedule management Time management ability Ability to prioritize Professional demeanor Schedule management Problem resolution Deadline-oriented Microsoft Office Experience Sr. Project Management Associate November 2010 to Current Company Name - City , State Barbie Product Development Manage projects from original concept through final implementation Performs concurrent project management assignments for moderately complex toys and high volume skus relative to product development (planning, costing, and engineering); proactively meets company milestones and deadlines while ensuring projects remain on budget. Projects with high visibility/key drivers that generates over 2 million dollars in sales annually. Facilitate weekly team meetings to provide timely project status updates to all cross functional team members. Travel to the company's China and Indonesia manufacturing plants to track the development/production progress of the Barbie product line. Utilize Agile software platform to actively track the key milestones in the product lifecycle. Administrative Assistant April 2008 to November 2010 Company Name - City , State Design Assist VP of Design, Director and three Design Managers for the Girls Inc. Design team with calendar management, setting up meetings and special projects. Coordinate all aspects of appointments, conference calls and meeting set-up, including (but not limited to): conference room booking and set-up, catering arrangements, preparation of handouts, video/teleconference and AV equipment needs and set-up, and communication of meeting info via e-mail. Create purchase requisitions and process AP for vendors. Assist in coordinating special events. Manage all aspects of extensive domestic and international travel arrangements. General support for Girls Inc. Design (ordering office supplies, shipping, etc). Process expense reports for travel Design VP, Director and Managers. Prepare and track monthly spending budgets for the department. Administrative Assistant May 2007 to August 2007 Company Name - City , State Assist one Executive and three Senior Client Communications Directors for the Nissan/Infiniti account team. Coordinate all aspects of appointments, conference calls and meeting set-up, including (but not limited to): conference room booking and set-up, catering arrangements, preparation of handouts, video/teleconference and AV equipment needs and set-up, and communication of meeting info via e-mail. Primary office-wide point-of-contact for general OMD phone calls. Coordinator for all external (reps and vendors) office events. Manage all aspects of extensive domestic and international travel arrangements. Maintain and update Executive Client Communications Director's files, contacts list and databases. Process expense reports for travel and in-town expenses for 4 Client Communications Directors. Intern, Office Manager Assistant September 2006 to January 2007 Company Name - City , State Maintain and manage our high end fashion showroom which includes over 400 designer clothing, shoes, and accessories. Assist fashion stylist as well as celebrity clientele with pulling pieces from our showroom for their respective events. Prepare Press Release kits. Maintain and update client database Keep inventory of all items of clothing, shoes, and accessories as they arrive from our designer clientele. Work on special projects as needed. Sales Associate March 2006 to September 2006 Company Name - City , State Ensure that customers have a rewarding experience that kept them coming back time after time. Set up visual merchandising displays and change in-store floor plans. Demonstrate excellent customer service skills, meeting hourly selling and expressed credit goals. Provide product knowledge to customers and worked as part of a team to meet individual and store objectives. Project Administrator October 1999 to February 2006 Company Name - City , State Barbie Product Development/Samples Administrator Manage all aspects of Mainline Barbie product development from design concept approval through production start. Point of contact for Orient Plant and Vendor Operations (both US and abroad). Responsible for the sourcing, purchasing, and determining tooling of accessories and textiles. Maintain hard cost from Transfer of Product to Final Production Release within 10%, while being able to incorporate design concepts into products ready for manufacture. Assist the Marketing Team with advertising, commercial shoots, toy fairs, and sales line reviews. Attend Domestic Toy Fair Shows as a representative for development to trouble shoot for Girls Brands (Barbie, Specialty, Fashions and Accessories). Also assisted with the set up/tear down for toy fair shows. Support Worldwide Sales and Marketing by coordinating all premium (handmade) and production samples. Responsible for shipping highly sensitive, rather expensive prototype samples and documents to domestic/international subsidiaries. Received awards for Best New Product launch for the 2004 Product Line as well as for Excellent Customer Service. Education Bachelor of Science Degree : Business Management , 05/2010 University of Phoenix Business Management Merchandising and Design , 9/07 American Intercontinental University - City , State Merchandising and Design Business Administration Marketing , 5/98 California State University - City , State Business Administration Marketing Skills advertising, Agile, AP, budgets, budget, concept, costing, credit, clientele, Client, Excellent Customer Service, databases, database, drivers, e-mail, special events, expense reports, fashion, floor plans, functional, inventory, Director, Marketing, meetings, office, Multi-tasking, ordering office supplies, product development (planning, Press, Product Development, progress, project management, purchase requisitions, purchasing, selling, Sales, shipping, tear, phone, travel arrangements, video, visual merchandising | APPAREL |
TEACHER Summary I taught 5th, 2nd, and 3rd grade for the last fifteen years. I typically worked with general education students, collaboratively teaching with special educations teachers as well. Enthusiastic teacher effective at providing high quality instruction and fostering a positive learning environment for all students. Superb leadership, organization, and communication skills. Easily cultivates trusting and productive relationships with students, parents, teachers and administration. Mature and professional who adapts to new situations and technologies with ease. Skills Current Virginia postgraduate professional license Critical thinker Calm under pressure Decisive Mediation and advocacy talent Curriculum development and long term planning highly organized excellent work ethic Experience 08/2002 Teacher Company Name － City , State Established positive relationships with students, parents, fellow teachers and school administrators. Created lesson plans in accordance with state curriculum and school-wide curriculum standards. Strengthened parent-teacher and parent-child communication by holding regular parent-teacher conferences. Named Teacher of the Year by peers in 2015. 02/2001 to 02/2002 Assistant Teacher Company Name － City , State Responsible for twenty students ages five to eight years old in a before and after school childcare setting. Summer camp session full time care for ages five to eleven and includes chaperoning weekly field trips, providing transportation on passenger buses, and knowledge of first aid procedures. 02/1998 to 02/2001 Senior Support Representative Company Name － City , State Resource for customer service and technical problems for eight on-line support technicians for this E-classified ad service. 02/1996 to 02/1998 Customer Service / Administrator Company Name － City , State Created and maintained Customer Service Training manual for online classifieds company. Provided internal and external customer service via e-mail and system troubleshooting. Education and Training 1998 AA : Child Development DE ANZA College － City , State Cum Laude Child Development 2002 BS : Psychology Virginia Commonwealth University － City , State Psychology Cum Laude 2002 Masters : Teaching Virginia Commonwealth University － City , State Skills Proficiency with Promethean Board Computer literacy Interpersonal skills and communication Activities and Honors Team leader for second grade team for five years Teacher of the year at Providence Elementary 2015-2016 | TEACHER |
BANK OPERATIONS ANALYST Summary To utilize the skills that I possess in a challenging diverse working environment. Highlights analytical customer service communication skills Accomplishments PBOL program 2013 graduate Experience Bank Operations Analyst 01/2010 to Current Company Name City , State Responsible for reviewing and processing Returned Deposited Items (RDI), Returned Cash Items and Non Post Items Complete operational functions including approving G/L tickets and Key Master reports prior to forwarding to Data Entry for processing Assist teammates in monitoring department mailbox, researching items and phone support. Worked with Special Services in Atlanta during the transition of the functions our department inherited. Assist in developing and updating department procedures Work closely with Management and SunTrust Liaison to stream line the North Carolina Treasurer process. Account Certification Operations Analyst 01/2009 to 01/2010 Company Name City , State Responsible for staff daily operations of processing the W8/W9 forms and the processing of 1099 correction requests for year end tax statements. Provide coaching and training to new and existing employees on daily and new processes. Complete operational functions including approving G/L tickets, maintenance reports for account updates and refunds. Assist Operational Manager with staff reviews. Analyze compliant and non compliant trends and provide recommendations for improving monitoring of programs, system enhancements, and user education. Provide escalated support to internal and external customers on IRS related issues. Assist in the development and design of the SQL database for department. Verify and calling in the 945 and 941 Wire Remittance. Provide phone support to the Help Line and branches. Monitor department mail box answering questions and completing research on outstanding items. Attend weekly and bi weekly staff meetings. Account Certification Operations Supervisor 4 w/staff 01/2008 to 01/2009 Company Name City , State Responsible for staff daily operations of processing the W8/W9 forms and the processing of 1099 correction requests for year end tax statements. Provide coaching and training to new and existing employees on daily and new processes. Complete operational functions including approving G/L tickets, maintenance reports for account updates and refunds. Assist Operational Manager in hiring, disciplinary actions as well staff annual reviews. Analyze compliant and non compliant trends and provide recommendations for improving monitoring of programs, system enhancements, and user education. Provide escalated support to internal and external customers on IRS related issues. Assist in the development and design of the SQL database for department. Verify and calling in the 945 and 941 Wire Remittance. Provide phone support to the Help Line and branches. Supervise 5-7 employees. Account Certification Workflow Coordinator 01/2007 to 01/2008 Company Name City , State 4 Responsible for ensuring the staff completed all daily processes including, but not limited to, W8/W9 forms, 1099/1098 year end tax statement corrections. Provide coaching and training to new and existing employees. Conducted departmental training on new and upcoming projects. Assist with the development, design and implementation of Sales Force (system used via internet to receive year correction request). Assist with the VCP/Remediation project to mitigate 1.7M in potential liabilities. Verify and calling in the 945/941 daily Wire Remittance. Teller Coordinator 01/2005 to 01/2007 Company Name City , State Responsible for performing lead teller functions such as balancing and ordering cash replenishment for branch, scheduling employees for work shifts, conducting performance review with branch manager and participating in selections of tellers. Also, completing advanced or complex teller transactions. Complete operational functions which included approving transactions, cash control, branch security and internal control. Participates in sale campaigns and made sure all tellers are aware of, and participating in, achievement of sales and service goals. Typically supervised 3-5 employees. IRS Compliance Analyst 01/2001 to 01/2005 Company Name City , State Responsible for the processing of corrections request for 1099/1098 and all other responsible reportable applications for all banks, including NCF. Assist the Help Desk by answering questions and returning phones to the branches. Responsible for the Huntington Bank Merger mailing of 140,000 W9 forms in Feb 2002, supervising 7 temp employees, reviewing, processing the incoming work. Created letters to be used in returning documentation to customers. Work with all levels of management. Responsible for verification/balancing over 300 banks of Tax Reporting system entries. Upload files to the IRS Project support during year-end testing. IRS Compliance Specialist 01/1998 to 01/2001 Company Name City , State Responsible for clerical support to the compliance analysts. Responsible for verification/balancing of Tax Reporting system entries. Researching/monitoring new account reports. Process and review Forms W8/W9 Editing and filing savings bond receipts Process and balance daily backup withholding deposits for thirteen banks and monthly spreadsheets. Project support Mail distribution. Operations Specialist 01/1996 to 01/1998 Company Name City , State Monitoring reports for 5 banks on a daily basis. Determining what items need to be reported to the IRS. Making sure all items are reported within the allotted time. Off Clerk 01/1995 to 01/1996 Company Name City , State To verify pay-off on automobile loans. Determine if the pay-off would satisfy the loan to begin process of the titles. Money Center Processing Teller 01/1990 to 01/1995 Company Name City , State To verify and process merchant deposits. Delegate and distribute work to fellow co workers. Assist in balancing the cash vault. Money Center ATM Teller 01/1990 to 01/1995 Company Name City , State Process overnight customer deposits. Monitor ATM's to determine cash replenishment. Travel to conduct monthly audits to balance off site ATM's. Bank Teller 01/1989 to 01/1990 Company Name City , State Handled customer transactions on a daily basis. Balanced teller drawer at the end of each day. Assist with balancing ATM and cash vault. Education Business 2013 Bellevue University City , State Certification Business Management 1997 Valencia Community College City , State Business Management Business Management 1990 Seminole Community College City , State Business Management Medicine/Nursing 1989 Bethune Cookman College City , State Medicine/Nursing Diploma 1988 Lake Brantley High School City , State Skills 10 key, Account reconciliation, ATM, backup, balance, Banking, bi, Cash management, clerical, coaching, Oral, Customer Service, Data Entry, database, documentation, Editing, filing, Forms, phone support, Help Desk, hiring, letters, mailing, meetings, Mail, Microsoft office, Organizational skills, Problem solving, processes, reporting, Researching, research, Sales Experience, Sales, scheduling, spreadsheets, SQL, supervising 7, Tax, phones, Phone etiquette, typing 40 wpm, written communication skills, year-end | BANKING |
CONSULTANT Executive Profile Innovative professional with more than 15 years of experience poised to bring talent and vision to a respected organization that values hard work, dedication, and results. Demonstrated expertise in launching start-up companies, organizing them for long-term success, and driving continuous growth and prosperity through strategic business plans. Specialist in developing forecasting models and scenarios, examining strategic performance, spotting market opportunities, identifying business threats, developing creative action plans and corporate strategy. Proficient in driving revenue growth, increasing sales, slashing costs, attracting new customers, maximizing profits, and achieving corporate objectives and operational excellence. Uniquely gifted in leading teams, inspiring cross-functional collaboration, and building productive relationships with colleagues, clients, and business partners. Skill Highlights Microsoft Office Suite * InDesign * Quickbooks
Experience with SPSS and various CRM, ERP, and Marketing Automation Systems Professional Experience Consultant January 2012 to May 2016 Company Name - City , State Delivered business planning recommendations to start-up fitness venture as result of being tasked with devising solid best practices and strategy. Developed financial forecast and operations budget. Instrumental in creating private label product development, including creating business plans, identifying best-in-kind manufacturers, and zeroing in on potential third party distributors. Increased revenue by 20% by segmenting local market and developing business plans for identifying potential high-end consumers for services. President January 2014 to January 2015 Company Name - City , State Drove project management, consulting, and back-office services for start-up educational services and products provider.Oversaw operations management of two facilities with total school staff of 80.Directed day-to-day financial, marketing, and logistics functions. Developed comprehensive financial planning tools. Launched school for 650 students in 30 days from approval. Increased sales by 100% and slashed operating costs by 15%. Masterminded business development plans and strategic initiatives to build organic growth. Marketing Program Manager January 2010 to January 2011 Company Name - City , State Spearheaded creation and implementation of marketing campaigns aimed at C-level leadership on behalf of global enterprise software provider.Conducted market intelligence, statistical analysis and modeling to define prospects.Drafted business plans and monitored budgets to ensure ROI was achieved. Increased sales lead generation by 30% and grew cross sales opportunities by 100%. Slashed marketing spend by 15% through astute management of vendor relationships and adeptly negotiating contracts and service agreements. Increased website traffic by improving online content and use of search engine optimization. Exploited innovative marketing tools, including e-blast, webinars, and targeted trade events. Director January 2005 to January 2009 Company Name - City , State Designed, planned, and coordinated client events for start-up catering business serving high-income consumers and corporate buyers.Addressed unique needs of household management and real estate companies.Meticulously guarded client objectives for budget, profitability, and quality. Masterminded branching out from traditional catering focus to enter new segment of market. Orchestrated last-minute wedding reception on 24-hours notice at location 150 miles away. Built reputation for client satisfaction, focus on quality service, and keen attention to detail. Deputy Director January 2000 to January 2005 Company Name - City , State Developed, prioritized projects, and mentored newly created team of 10 lead analysts for Fortune 500 financial services and insurance company. Performed comprehensive market analysis and industry research related to strategic corporate initiatives and trends. Analyzed, evaluated, and advised on potential mergers and acquisitions.Exercised $2M P&L and budgetary responsibility. Grew revenue by 20% over previous year by ensuring adequate goal support. Slashed travel expenditures by 30% by accelerating group cost reductions. Key player in opening new offices in Asia by identifying industry trends related to market growth. Education Bachelor of Arts : International Relations International Relations Certificate in Asian Studies Florida International University - City , State Finance and Economics Program Certificate in European Studies London School of Economics - City , United Kingdom Languages Fluent in Spanish * Proficient in French * Basic Portuguese
Continued. Skills attention to detail, Automation, Basic, budgets, budget, business development, developing business, business planning, business plans, C, consulting, content, negotiating contracts, CRM, client, Economics, ERP, Finance, financial, financial planning, focus, French, InDesign, industry research, insurance, leadership, logistics, marketing, market, mergers and acquisitions, back-office, Microsoft Office Suite, modeling, enterprise, operations management, Portuguese, product development, project management, quality, Quickbooks, real estate, reception, sales, search engine optimization, Securities, Fluent in Spanish, SPSS, statistical analysis, strategy, strategic, unique, website | CONSULTANT |
HR DIRECTOR/ADMINISTRATOR Executive Profile A self-motivated individual with over 20 years' experience successfully managing a myriad of diverse enterprises. Major strengths include the ability to rapidly set-up, organize, and oversee new offices, provide expert document control, excellent meeting planning skills, and the ability to liaise among diverse entities. Skill Highlights Small business development Project management Leadership/communication skills Employee relations Self-motivated Staff Development Start-UPS Team Player Total quality management Core Accomplishments Project Management: Monitored the operation of eleven Renewable Wind projects implemented the process for hiring, documentation control between owner and contractors, complete set-up of the office facility on site. Monitored all expenses to ensure they did not exceed the budget Human Resources: Structured the HR Handbook for all craft employees out on the project Structured the hiring process Mentored and trained office staff Operations Management: Managed personnel Liaison between owner, contractor, and sub-contractor Monitored daily progress out in the field Professional Experience Company Name January 2015 to Current HR Director/Administrator Responsible for the HR department and supervising administrative staff and trained support staff. Handled all hiring and payroll. Reviewed all invoices for appropriate documentation. Managed the construction of the new office for Forbes Bros Inc in the Houston office. Facilitated the start of the company in Houston. Company Name January 2013 to January 2015 Executive Administrator Responsible for preparing reports and financial data, training and supervising other support staff, and customer relationships. Prepared all bid proposals as well as administrated daily affairs. Company Name January 2010 to January 2013 Senior Administrator Assist in the development of processes for support functions within the group. Compiled and analyzed financial information for the transmission project. Ensured that project contracts and bids were completed and filed on time. Reviewed all invoices for appropriate documentation and approval prior to payment. Provided master document control and coordination for several concurrent transmission projects, including all information flows among owners, contractors, sub-contractors, utility companies, environmental consultants, landowners, and government agencies. Served as the main point of contact between contractors and all L-Con personnel. Provided company HR functionality at the site. Supervised an office staff of 15. Site Office Administrator E.ON Climate and Renewables 2006-2010 Responsible for all aspects of site office administration for E.ON's largest wind power construction site (in Roscoe, TX), comprising over 750 MW of wind power and over 2010 employees, contractors, and subcontractors. Provided master document control and coordination for several concurrent wind projects, including all information flows between the owner, contractors, sub-contractors, wind turbine suppliers, utility companies, environmental consultants, landowners, and governmental agencies. Served as the main point of contact between contractors and all E.ON personnel. Provided company HR functionality at the site. Company Name January 2005 to January 2006 Administrative Assistant Managed office for Airtricity's US flagship Forest Creek and Sand Bluff wind farms sites near Big Spring, Texas. Responsibilities included overseeing all document control, site office management, site HR needs (including timesheets and expense reports), and acting as meeting planner / facilitator for periodic staff / VIP site visits. Manager of House Accounts Total Design on Marble & Granite 2002-2004 Acted as liaison between customers and sales staff. Established customer service procedures to ensure quality. Provided operational expertise on the day-to-day management of business. Supervised a staff of ten persons, with the responsibility of overseeing all installed granite projects for quality assurance. Company Name January 2001 to January 2002 Administrative Assistant Assistant to the president of the company. Responsibilities included insight to all new business ventures to ensure timely completion and adherence to budget. Set up procedures for analyzing all financial information to determine the business expansion strategies. Education University of New Mexico BA : Business/Finance Business/Finance Volunteer- Food Bank and member of Chamber of Commence Skills administrative, budget, contracts, customer service, documentation, expense reports, financial, government, hiring, HR, Office, office administration, office management, payroll, personnel, processes, proposals, quality, quality assurance, Roscoe, sales, supervising, transmission | HR |
CONTRACTS AND FINANCE OFFICER Professional Profile Contracts and Finance Officer Exceptional Payroll Administrator with a background in finance seeks to provide administrative, accounting and payroll support to an energetic human resources or finance department. Detail-oriented, efficient and organized Contract and Finance Officer with extensive background in community-based organizations seeks to bring strong work ethic and engaging interpersonal communication to a vibrant nonprofit company. Offer expertise in European Development Fund (EDF) Payment and Contract procedures, financial management and accounting procedures and a keen business sense that combine to deliver sustainable results in Project Management . Qualifications Financial Management Project Cycle Management Accounting Procedures Payment/Contract Procedures Budget Support EDF Procedures Productivity Improvement Quality Control Filing/Archiving/Documentation Administration Record-keeping Independent worker Time management Attention to detail Microsoft applications Programme Management Programme Estimates/Grant TOMPRO/TOMFED/TOMON Financial Accounting Software for EDF projects and programs Certificate in Filing, Archiving & Documentation Project Cycle Management Relevant Experience Transitioned bookkeeping function from external to in-house to increase efficiency and lower cost Simplified payroll processing procedure to increase department productivity by 20 %. Worked with human resources to develop streamlined way to track paid time off. Experience Contracts and Finance Officer 12/2008 to 08/2014 Company Name City Ensure accuracy and completeness of all payments, recovery and related financial dossiers at both the incoming and outgoing stage. Processing payment dossiers for efficient implementation of EDF Projects. Liaise with the European Commission Delegation (ECD) Projects and partners on all matters relating to the financial aspects of EDF resources including payments, recoveries and procedures. Maintain control cards and other financial and accounting records necessary for the management of EDF resources. Update guarantee records and bring up guarantee and action dates. Initiate and advise on project/programme closures and de-commitments. Check for correctness of all tenders, contracts, riders and programme estimates. Verify and validate all payment dossiers for compliance with EDF rules and regulations. Keep up-to-date EDF rules and regulations and disseminate to users. Participate in tender evaluation activities. Co-managed Support Project Draw up programme estimates and tender documents Prepare salary vouchers and circulate pay slips Maintain Assets Register Assist in organizing and coordinating seminars, workshops and EDF training for staff and partners Update Accounting software ( TOMFED, TOMON) National Authorising Office - Freetown, Sierra Leone. Reviewed, investigated and corrected errors and inconsistencies in financial entries, documents and reports. Determined proper handling of financial transactions and approved transactions within designated limits. Distributed expenditure, encumbrances, receipts and receivables according to schedules. Audited contracts, orders and vouchers. Prepared purchase orders and expense reports.Managed accounts payable for an organization of 30 personnel. Accurately processed data, validation and transmission for weekly, semi-monthly and sales payrolls .Improved accuracy of payroll journal entries by developing and implementing a payroll reconciliation tool. Intern/Trainee - Finance 06/2007 to 12/2008 Company Name City Provided assistance and support on EDF Contractual, Procurement and Financial Management. Assisted with the preparation of tender documents and launching of tenders. Assisted with updating the provider database with all the rules and regulations applicable to the management of EDF. Assisted with the establishing a database on regional and local service providers. Prepared payment orders. Review and initiation of payment dossiers. Intern 09/2005 to 12/2005 Company Name Reviewed pay slips for accuracy. Prepared stock stack cards. Responsible for Inventory and Stock control. Assisted in Procurement procedures. Prepared and reviewed payment vouchers. Data entry, archiving and filing. Education Master of Business Administration (MBA) : Finance, Marketing, Operations Management , Economics and Business Law May 2014 University of Phoenix Online Campus City , State , United States of America BSc : Financial Services July 2005 Institute of Public Administration & Management (IPAM) University of Sierra Leone City , State , Sierra Leone Financial Services Affiliations Member of the Springs of Joy Advisory Committee Executive Member of the Welfare and Humanitarian Ministry, Public Relations Officer, New Life Ministries International Member of the Greeters Department, New Life Ministries International Member of the Women's Department, New Life Ministries International Member of the Eros and Commoners Club, Institute of Public Administration and Management- University of Sierra Leone Member of Saint Joseph's Secondary School Band - Drum Major Skills Accounting, Accounting software, Budget, Contractual Procedures, Data Entry, Database, Documentation, Filing, Financial Accounting, Financial Reporting, Financial Management, Grants, Inventory Control, Access, Excel, Office, Power Point, Publisher, Microsoft Word, Organizing, Procurement, Quality Control Stock, Control, Preparation of Tender Documents, Organize Workshops, Seminars and Trainings | FINANCE |
CONSULTANT TO OWNER Education Florida International University 1984 Bachelors Degree : Hospitality Management City , State Executive Experience Company Name City , State Hotel, Restaurant & Marina PRESIDENT May 1979 to October 2010 Skills BANQUET & CATERING DIRECTOR Put together the menus for different family functions, business meetings, luncheon's and special functions. Planned and developed our breakfast, lunch and dinner menus, which we utilized for daily operations. Baked and Cooked all of our menu items on a regular basis and rotating schedule as needed to fill gaps in the schedule. Instituted a program for the operation and maintenance of all equipment used in daily production of food and beverages. Implemented an employee incentive program to improve the quality and timely service of all customers on and off premises. Ensured timely deliveries of lunches and platters for off premise catering and managed vehicle sanitation and safety for drivers and other personnel. GENERAL MANAGER Responsible for overseeing Scheduling and training of 35 to 40 part and full time employees, that made up the marina, motel and restaurant operations. Always maintained the highest degree of Customer service to customers and ensure that all employees are following these most basic and very important company standards. Ensure that we had adequate staff members, and supervisors for each shift and were prepared for any special events, functions and holidays. Train managers to grow sales and profits by thorough and diligent attention to quality and implementation of accurate cost controls for each department. Developed a timely response and follow up program for customer complaints, ensuring proper corrective actions were in place to avoid future complaints. Put together the required business plans and laid out the marketing and operating budget, for the construction loan of the restaurant. VENDOR & PURCHASING SUPERVISOR Research different vendors and process credit applications necessary to set up accounts with these vendors, to handle the purchases of food, beverage and Equipment. Prepare and document the paperwork, correspondence and payments, between the Purveyors and Vendors. Monitor the performance of the different purveyor's we purchase from to ensure we are getting the best price, quality and service, we deserve. Set up and maintained the Food & Beverage inventory and placed the orders with each Purveyor on a daily and weekly basis. Managed the physical inventory process on a biweekly basis, and computer input of all relevant documentation, to monitor accurate food & beverage costs. Maintained the par levels set up for the different food, beverages and supplies utilized throughout the entire operation. Checked all incoming shipments for accuracy of invoices, bill of laden and various shipping certificates. Examined goods for quality, quantity and any damages or shortages that may be present with deliveries. Oversight and maintenance of proper storage practices for all types of food and supplies received. INSURANCE, LICENSE & PERMIT SPECIALIST Set up accounts with the different insurance agencies to procure and manage the Property, Liability, and Workers Comp & Health Insurance for the company. Filed the paperwork for the application and maintenance of the Business Licenses, ABC License and Health Department Permits required to operate the restaurant and marina. Worked with the Bookkeeper, Accountant as well as the Local, State and Federal Tax authorities to process the required, weekly, quarterly and annual, tax filings. Accomplishments Was an Active member of the Eastern Shore of VA Chamber of Commerce & Tourism Commission for over 25 years. Committee member and Booth Captain of the Seafood Festival & Harvest Festivals, the two principal annual fundraiser's, for the Chamber. Helped found the Eastern Shore Chapter of the Virginia Restaurant Association in 1984, which later became the Va. Hospitality & Travel Association, VHTA. Treasurer of the Eastern Shore Chapter, since it's inception in 1986. Helped found the Eastern Shore Chapter of the Recreational Fishing Alliance, RFA. Wachapreague Town Planning Commission Member for eight years. Helped design and build the 200 seat Island House Restaurant, which opened in the spring of 1979. I was instrumental in building and maintaining the Island House's reputation, as one of the longest family owned and operated restaurant's, on the Eastern Shore. Worked closely with many Local, State & National Charities, such as the United Way, Eastern Shore Rural Health, the Food Bank, Lighthouse Ministries, and The Eastern Shore Literacy Commission, to plan and host numerous fundraiser's at the Island House and other locations around the Eastern Shore of Virginia. Personally catered private Backstage Banquets for Jimmy Buffett, his band and crew, for 25 years, at different concert venues in several states. Invited by Senator John Warner, to help cater the first Virginia Christmas tree lighting ceremony at the Russell Senate Office Building in Washington D.C., in 2005. Experience Company Name November 2012 to April 2013 Consultant to Owner City , State Duties and Responsibilities; Worked as a Consultant to the owner, management and staff in the startup and operation of the new restaurant and catering facility. Put together and managed the physical inventory for the food, beverages, paper & chemical and various items needed to operate the restaurant. Instrumental in Developing a breakdown of the recipes and menu entrees, which I used to input of all relevant documentation, to monitor the food & beverage cost system. Coordinated, merchandised and played a pivotal role in the setup of the new Coffee, Smoothie and Alcohol Bar, including beverage recipes and glassware to be utilized. Gave advice in the areas of local marketing, merchandising and managing the business, based on my thirty plus years in Hospitality Management. Company Name October 2011 to July 2012 General Manager City , State Duties and Responsibilities; Hire and maintain adequate staff to cover daily and weekly store shifts. Responsible for keeping payroll costs in line with budgeted figures. Worked to meet or exceed the monthly sales and expense goals the company had for the Exmore store. In charge of placing bi-weekly orders from the Ace Warehouse as well as orders from certain local vendors of Hardware and Lawn and garden supplies. Responsible for receiving Purchase Orders from all incoming deliveries of stock from Ace and outside vendors. Attended monthly General manager Meetings at the home office in Fruitland, Maryland, reporting on issues and concerns at the store level. Company Name April 2011 to October 2011 Assistant Manager City , State Duties and Responsibilities; In charge of Daly operations during a given Breakfast, Lunch or dinner shift. Oversee employees to ensure that customer service was the best and food service times were kept to a minimum. Work to keep payroll costs in line with budget, while making sure we had adequate staffing for the day and week ahead. Our focus was on consistently great Customer service Experiences, with a eye on McDonald's Corporate service times for drive through and sit down foodservice. Held Weekly meetings with store management, to communicate any issues and comments regarding weekly, monthly and year to date budgeted sales and expense goals. Summary Become an integral part of company Team, by applying the skills I've learned from my 30 plus years of managing the Wachapreague Hotel, Marina & Island House Restaurant. A self motivated and goal oriented person who works well with others to plan and coordinate the many aspects of on and off premise catering functions. Utilize my experience to manage daily operations, encourage and direct staff and develop new ideas to improve on existing procedures within the facility. | CONSULTANT |
LOAN ASSISTANT/COMMERCIAL & CONSTRUCTION REAL ESTATE/SMALL BUSINESS LOANS Summary To obtain a position in the Banking/Lending field with an emphasis on customer service where I can provide added value to the company and its clients while at the same time seeking challenges to gain more knowledge and experience to further my career. 22+ years of experience in customer service 13 years of experience in Commercial Real Estate lending 7 years of experience working with distressed/workout loans 2 years of SBA loan experience Motivated self-starter with strong organization, communication and customer service skills Highlights Microsoft (Windows, Excel, Word, Outlook), Alchemy (loan file database), M Files (loan file program), Fidelity Ability to grow and adapt in a fast paced environment Excellent verbal and written communication skills Strong leadership and organizational skills Effective time management and multi task capabilities Experience 04/2012 to Current Loan Assistant/Commercial & Construction Real Estate/Small Business Loans Company Name － City , State Primary point of contact for the customer throughout the loan closing process. Prepare proposal letter and checklist for Borrowers for each approved new loan. Collect and manage all necessary due diligence. Order appraisals, environmental phase I and other reports related to each loan. Work closely with Documentation and Disbursement teams. Review loan documents and prepare closing package for Borrower. Work closely with title companies - title engagement, requests, review, closings. Manage operations procedures - process payoffs, releases, tax payments, title liens, etc. Input, manage, track and update all ticklers in pipeline. Loan file management and tracking of all loan file documentation. Process Adverse Action files and denied/withdrawn paperwork for pipeline. Process Material Change Forms for loan extensions and/or downgrades. 04/2009 to 04/2012 Loan Assistant/Loan Workout Portfolio Company Name － City , State Maintenance, security and sale of real estate properties obtained through foreclosure. Managing expenses/invoices of all OREO properties. Loan File management. Payoffs, releases, ticklers, due diligence, taxes, title, and tracking all loan file documentation. Workout activities including but not limited to, Foreclosure, Deed in Lieu and Short Sales. Work directly with attorney's throughout the foreclosure process. Process loan payments. 05/2008 to 04/2009 Assistant Vice President/Senior Lending Assistant Special Credits Company Name － City , State Work directly with the FDIC to resolve distressed commercial real estate loans. Workout activities involving collateral collection, repossession, sale of OREO property and liquidation. Order necessary reports and condition of title in preparation of Pre-Litigation Analysis. Preparation of Pre-Litigation Referral Analysis. Preparation of asset management cases and associated documentation. 03/2004 to 05/2008 Assistant Vice President/Commercial Real Estate Lending Assistant Company Name － City , State Served as the primary relationship contact for commercial real estate loan customers. Assist with loan proposal preparation. Complete all due diligence on all approved commercial real estate loans. Work directly with auditors (internal and external) for quarterly in-house and annual audits. Monitor commercial real estate loans to ensure compliance of contract terms and conditions Assist and oversee preparation of Loan Documents Worked directly with and assist loan officers with other special projects as assigned. 05/2003 to 03/2004 Commercial Real Estate Administrative Assistant Company Name － City , State Customer service liaison between Loan Officers and customers. Preparation of loan documentation including closing and funding of loan proceeds. Calculation of loan amounts and set up of new loan worksheets. Loan Payments - quoted loan payoffs, received and processed incoming loan payments. Set up of all loan files including ticklers. Loan File management. 06/1998 to 03/2003 Store/Area Manager Company Name － City , State Customer Service Developed, implemented and managed programs to achieve retail objectives regarding sales, revenue, expenses, inventory control and customer service. Trained, supervised, motivated and evaluated a staff of 6-10 employees. Facilitated individual goal setting and conducted performance evaluations. 11/1994 to 06/1998 Store Manager Company Name － City , State Developed, implemented and managed programs to achieve retail objectives regarding sales, revenue, expenses, inventory control and customer service. Directed recruitment and retention of staff. Trained, supervised, motivated and evaluated a staff of 6-10 employees. Facilitated individual goal setting and conducted performance evaluations. Coached sales teams to ensure sales quotas were achieved. Education 2011 Certificate of successful completion of Nursing Assistant program (NUR158) : Anatomy/Physiology and Psychology Paradise Valley Community College － City , State Anatomy/Physiology and Psychology 2000 Certificate of Fashion Display & Coordination : Business, Accounting and Marketing Saddleback Community College － City , State Business, Accounting and Marketing 1988 Diploma Laguna Hills High School － City , State 2007 - Successful completion of Financial Analyst and Tax Analysis preparation course Skills asset management, attorney, closing, Excellent customer service, Customer Service, data entry, database, Documentation, due diligence, Fashion, fast, File management, Financial Analyst, Forms, goal setting, inventory control, leadership, Litigation, loan documentation, Managing, Excel, Outlook, Windows, Word, Nursing, organizational skills, proposal, proposal preparation, real estate, recruitment, retail, Sales, Tax, taxes, time management, written communication skills | CONSTRUCTION |
FITNESS ATTENDANT Summary Highly-motivated Nutritionist with a masters degree seeking a career position in the healthcare field. Goal-oriented and high-achieving professional with advanced knowledge and skills in nutrition. Hi ghly effective at evaluating the nutritional needs of both adults and children with various diseases. Self-starter, energetic, enthusiastic and dependable individual with outstanding leadership and management skills. A creative and organized key team player with strong interpersonal and communication skills. Highlights Genetic nutrition background Adult, adolescent and child nutrition Use of anthropometric measurements Effectively influences other Proficient speaker of Arabic and English Microsoft Word, Excel, PowerPoint Team leadership Confident public speaker Accomplishments Completion of Masters' Thesis, The effect of Curcumin to help reduce the risk and development of Type 2 diabetes on a genetic level Granted the Key Player Award of the year on outstanding performance as a fitness attendant Training and supervision of new employees Elected from VP of finance to President of a graduate club at University of New Haven due to excellence in leadership and management skills Our club ESM was granted Trailblazer Graduate Club of the year award Assessed and helped almost 5,000 patients with their nutrition and eating habits, resulting in a high percent success and a tangible positive feedback Requested personally by pediatricians due to professionalism in nutritional knowledge and communication skills Presented nutrition lecture for 300 elementary students at the American School in Jordan. Represented nutrition as a career to senior students on Career Day at the American School in Jordan. Experience Fitness Attendant March 2014 to May 2015 Company Name － City , State Supervised and guided members in safe exercise and use of machines Contributed to the operation of a clean, friendly and well-maintained recreation center Encouraged and motivated members to attend group fitness classes Contributed in selecting, interviewing and training of new employees Work evaluation improved from 3.36/4 to 3.79/4 Nutritionist July 2012 to July 2013 Company Name － City , State Assessed almost 5,000 patients' overall physical health with body composition scale measurements and In Body Machine. Recommended appropriate feeding schedules and methods to meet nutritional needs in line with patients' age, gender, diagnosis, cultural background and religious practices. Encouraged patients and caregivers to follow recommended food guidelines for well-balanced diets. Consulted regularly with physicians on patients' weight and r ecommended specialized laboratory tests to assess and monitor nutritional status Counseled more than 800 postpartum patients regarding special dietary needs to enhance recovery and efficient breastfeeding Coordinated successful school and other public events to increase health awareness and marketing of nutrition supplements Emphasized nutrition supplements' features to pharmacists to increase awareness and sales of product Trainee in food services and in healthy and therapeutic nutrition February 2012 to March 2012 Company Name － City , State Manage tray line, checking and setting up trays to ensure patient food orders are correct according to their dietary need and disease status Utilize sanitation procedures at all times with food interaction and handling Work with specialized diets, kidney dialysis patients Screen all newly admitted patients for nutrition concerns Daily round on patients for nutrition concerns and risks Provide special diet menu options for inpatients Education Master of Science : Human Nutrition , 2015 University of New Haven － City , State , USA Minor in Nutritional Genomics Thesis submitted in partial fulfillment
of requirements for degree 3.8 GPA Bachelor of Science : Human Nutrition and Dietetics , 2012 University of Jordan － City , Jordan 3.02 GPA Organizations President, Engineering Smart Management (ESM) Jan 2015 - June 2015 Represented the organization with setting a leadership role model Monitor E-board duties and delegated authorities Planned, organized and managed clubs events with E-board members Active member of the Graduate Student Council Establish meetings guidelines and agendas on weekly basis VP of Finance, Engineering Smart Management(ESM) Sept 2014 - Jan 2015 Created annual budget for the academic year Processed funds, payments, and all financial paperwork Reported all receipts and expenditures on monthly basis Granted Trailblazer Graduate Club of the year award for outstanding and successful events Volunteered in Feeding Children Everywhere, packaged 2,150 meals. CT, June 2015 Professional development Fourth Arab Conference for Nutrition. Jordan, April 2011 Conference on Updates in Nutritional Management of Diabetics and Elderly. Jordan, November 2011 Today scientific comprehensive health (natural right of every human being). Jordan, February 2012 Completed Creating Smarter Lunchrooms an online program by Cornell University. USA, January 2014 Women's Leadership Conference, University of New Haven. USA, October 2014 Certifications First Aid/ CPR/AED (current) | FITNESS |
DIRECTOR OF MARKETING, COMMUNICATIONS AND IT Core Accomplishments Initiated a student leadership development program a student leadership development program resulting in graduates in position of decision-making responsibility . CAHS Student Leadership Apprentice Program Big Boom Business Planning Institute Host of "Outlook on Agriculture" Weekly Radio Show on KPVU 91.3FM and Sirius XM HBCU Channel 142 Experience 02/2013 to Current Director of Marketing, Communications and IT Company Name － City , State Develop strategies based on knowledge of policy, nature of market and trend projections to facilitate growth as well as aid in resiliency planning for the College which is a triad encompassing the Cooperative Extension Program, Cooperative Agricultural Research Center and Academics. Manage the College's internal and external communications systems in conjunction with university's public relations, press and marketing communications units in the public and private sector. Assess and translate materials into print, online and social media. Create systems and procedures that maintain and manage contact lists of associates and prospective associates; implement event registration procedures and develop systems to expand customer relations. Attend and actively participate in College Advisory Board meetings, committee meetings, conference calls and functions. Advise the office of the Dean on matters important to stakeholders relating to the College. Provide leadership in executing marketing communications, strategic planning and public relations activities for a staff of 8 employees. Program Specialist Company Name － City , State Community and Economic Development, Cooperative Extension Program, CAHS. Created and provide solutions as a consultant for clients in the area of technical assistance for sustainable business strategies. Developed creative and specialized curriculum that will effectively reach a target audience and provide impactful education that will improve their standard of living and satisfy stakeholders. Provided marketing expertise in e-media productions such as radio and television programs as well as social media solutions and other online publications. Supervised a staff of students providing them guidance through mentorship in marketing, customer service, business operations and professional development. 01/2003 to 01/2012 Web Developer Company Name Consulted with customers to perform needs analysis, determine project scope and define problem solutions that focus on increasing client revenue and ROI. Developed statements of work for project proposals to acquire new accounts. Designed various types of e-media including retail e-commerce sites, content management systems and web portals. Developed marketing content to include design layout, copy, graphic art and various electronic media productions. Monitored and analyzed results to optimize online marketing and enhance the customer experience with a focus on developing long term customer relationships Adjunct Faculty Computer Aided Drafting and Design. Design and implement quality training in the subject area of Computer Aided Design productively delivered to more than 350 students in classes of 15-20 cohorts per session. Develop innovative strategies to effectively present training materials while maintaining performance goals in terms of attendance and student engagement. Performed Interim Department Chairperson duties including management of a staff of 10 full and part-time instructors, preserved student retention goals and addressed various issues concerning student development and general classroom concerns. Education and Training 2015 LEAD21 Executive Leadership Program The University of Georgia 2008 Masters of Business Administration (MBA) : Marketing University of Phoenix Marketing 1998 Microsoft Certified Systems Engineer (MCSE), Software Applications Southern Methodist University 1994 Bachelor of Science : Mechanical Engineering, Computer-Aided Design Prairie View A&M University Mechanical Engineering, Computer-Aided Design Skills Adobe Creative Suite, Acrobat, After Effects, Dreamweaver, Photoshop, Premiere, AutoCAD, business operations, business strategies, Computer Aided Design, CAD, hardware, consultant, content, content management, creative design, clientele, client, clients, customer relations, customer service, database, Drafting, e-commerce, engineering design, Flash, focus, government, grant proposals, drawing, graphic art, graphic, InDesign, internet marketing, inventory, layout, Leadership, MAC OS, market and trend, marketing, marketing communications, materials, meetings, Access, Microsoft Certified Systems Engineer, MCSE, Excel, MS Office, office, Power Point, Publisher, Window, Word, needs analysis, networking, online marketing, Operating Systems, OS, organizational, press, processes, proposals, public relations, publications, quality, radio, Research, retail, search engine optimization, strategic, strategic planning, technical assistance, television, training materials, website, written Additional Information AWARDS AND RECOGNITION
2016 Gold Level Award for Print Publication
2016 Bronze Level Award for Electronic Audio Media Production
2014 ADDY Award for Advertising Creative Excellence
2013 Multi-media Storyteller Award*
2012 Distinguished Service Early Career Award
2011 Multi-media Storyteller Award
Conference Speaking Topics: *
Cyber-Media in the Digital Age*
Marketing Extension for the 21st Century*
Strategic Planning | AGRICULTURE |
EXECUTIVE CHEF Summary Talented executive chef with 22 years of experience running a quality kitchen. Train and manage kitchen personnel and coordinate all related culinary activities, including estimating food consumption and purchasing food, selecting and developing recipes, standardizing recipes for consistent quality, establishing presentation and quality standards, and ensuring proper safety and sanitation in the kitchen. Recognized as an effective leader with strong strategic planning, communication, and staff management skills. Highlights Extensive butchery knowledge and skills High volume production capability Focused and disciplined Bilingual (English/Spanish) Focus on portion and cost control ServSafe certified Accomplishments Cooked at the James Beard House Participated at The Food and Wine Classic in Aspen, Colorado Cooked for the Les Amis d'Escoffier Society Featured in numerous local papers Completed Beef 101 at Texas A&M Successfully managed a kitchen staff of 40+ employees during high volume dinner services for more than 500 diners each night. Experience Company Name City , State Executive Chef 07/2014 to Current Manage the daily operations of a restaurant with a staff of 35 that generates $5 million per year in revenue. Supervise training new hires and retraining existing staff on food presentation techniques. Oversee staff schedules and quality control. Regulate inventory controls, food cost (32%) labor cost (8%) and kitchen sanitation. Ensure excellence in guest satisfaction through effective training of staff. Company Name City , State Executive Chef 12/2013 to 05/2014 Opened a new operation with a staff of 50. Maintained a labor cost of 8.5% and food cost of 33%. Implemented a training schedule for all new kitchen staff. Met with sales representatives in order to negotiate prices and order supplies. Managed smallwares ordering for opening a 9,000 square foot restaurant. Butchered all steaks in a steakhouse that serves prime, grass-fed and Angus steaks. Implemented a training schedule so that broiler chefs are knowledgeable about different cuts and grades of meat. Company Name City , State Executive Chef 08/2012 to 12/2013 Changed all dining room and banquet menus. Assisted in overseeing multiple operations of the Breckenridge-Wynkoop Company. Maintained a food cost of 27%. Scheduled a staff of 50 people on a weekly basis while managing a labor cost of 8%. Increased banquet sales from $750,000 to $1.5 million within 1 year. Improved the overall standard of the Breckenridge-Wynkoop brand. Created a training schedule for banquet staff to be able to handle increase in business. Company Name City , State Executive Chef 11/2011 to 08/2012 Developed all menus: Lunch, Brunch, Happy Hour and Dinner. Trained and retrained kitchen staff on all menu items new and pre existing. Ordered and inventoried for entire operation: bar, front of the house and kitchen. Scheduled staff hours and assigned all duties. Prepared and cooked foods of all types, either on a regular basis or for special guests or functions. Company Name City , State Executive Sous Chef 10/2006 to 11/2011 Determined how food should be presented and created decorative food displays. Met with sales representatives in order to negotiate prices and order supplies for a high-end steakhouse that averaged $12 million per year in revenue. Managed a staff of 60. Maintained a food cost of 33% and labor at 9%. Demonstrated new cooking techniques and equipment to staff. Collaborated with other personnel to plan and develop recipes and menus, taking into account such factors as seasonal availability of ingredients and the likely number of customers. Met with customers to discuss menus for special occasions such as weddings, parties and banquets. Monitored sanitation practices to ensure that employees follow standards and regulations. Ordered or requisitioned food and other supplies needed to ensure efficient operation. Estimated amounts and costs of required supplies, such as food and ingredients. Inspected supplies, equipment and work areas to ensure conformance to established standards. Recruited and hired staff, including cooks and other kitchen workers. Instructed cooks and other workers in the preparation, cooking, garnishing and presentation of food. Supervised and coordinated activities of cooks and workers engaged in food preparation. Education Associate of Arts : Culinary Arts Sullivan University , City , State , United States Classes in Restaurant and Facility Operations Courses in: Food Preparation, Kitchen Management, Patisserie and Confectionery, International Cuisine Indiana University , City , State , United States Skills Microsoft Excel Five years of experience with R.S.I. Proficient in MenuLink and ShiftNote | CHEF |
CAD DESIGNER Summary Seeking a position with a respected company that will allow me to contribute to their success while working in a cohesive environment. I'm a highly dependable and motivated Software Engineer. Enthusiastic team player that is dedicated to streamlining processes and efficiently resolving project issues. Bringing more than 7 years of experience in the AutoCAD and GIS Mapping industry. Highlights Certified AutoCAD Designer Project Management Land Desk, Civil 3D andGPS Proficient in Microsoft Office Suite Certified GIS Technician Detailed Estimator Proficient in ESRI, SAP and Microstation Adobe Photoshop, Illustrator and InDesign Professional Value Offered Very successful at obtaining required permits at the City, County and State levels by building and maintaining a professional relationship with officials. Community involvement that included but not limited to, speaking to different levels of school children for career development. Served as United Way Loaned Executive. Experience CAD Designer , 08/2008 to 04/2015 Company Name - City , State Civil Design experience in erosion control Site work which included gathering measurements, grading and development. Draw/Design in CAD (Pro-e/CREO, AutoCAD & MicroStation) Put together job folders (print and fold drawings & create Production Document Release (PDR) Review accuracy of drawings. Mapped Production to support a vast array of project types including: Cast iron replacement projects, system editing and inputing, QA/QC ARC GIS entry. Daily performance of SAP data entry. Routinely participated in utility meetings with City Officials. Drew Blue Prints to obtain City, County and State permits. Performed routine CAD and GIS related data maintenance tasks utilizing AutoCAD and ESRI based applications. Performed regular quality control checks of GIS Data and non-spatial databases with minimal supervision to ensure data integrity. Assisted with the design of complex layouts and drawings from general written or verbal specifications from project team. Prepared plan, section and detail design drawings for facilities. Troubleshooting client issues with both GIS software, data and user techniques. Trained employees on product operations, functionality and usage Collected field data (GPS). Created and update GIS data layers. Laser Machine Operator , 10/2006 to 07/2008 Company Name - City , State Drew and edited parts using Auto CAD Performed typical laser cutting and welding operations Selected proper cutting and welding programs, and proper fixtures Established proper stop location, adjust laser beam focal point Made proper set-ups for cutting and welding operations Performed prescribed maintenance as required Performed all dimensional inspections Detected and reported defective materials or questionable conditions to the department supervisor. Education Associate of Science : Computer Science Business Administration , 2008 Virginia College - City , State Computer Science Business Administration Troy University - City , State Certifications Project management Certified GIS Technician Certified Auto CAD Designer Detailed Estimator Land desk, Civil 3 Professional Affiliations Very successful at obtaining required permits at the City, County and State levels by building and maintaining a professional relationship with officials. Community involvement that included but not limited to, speaking to different levels of school children for career development. Served as United Way Loaned Executive. Skills 3D, Adobe Photoshop, Auto CAD, AutoCAD, CAD, client, data entry,databases, editing, ESRI, GIS, GPS, Illustrator, InDesign, laser, materials, meetings, Microsoft Office Suite, Microstation, Project management, QA, quality control, SAP, supervisor, supervision, Technician, Troubleshooting, welding, written | DESIGNER |
WARD CLERK UNIT SECRETARY ADMISSIONS AND DISPOSITIONS CLERK 3RD PARTY LIABILITY CLERK PATIENT Executive Summary Seeking a part-time nonmedical/retail position that will afford me the opportunity to use my various social and professional skills. strong organizational and problem-solving abilities, demonstrating sound judgment in establishing priorities and making decisions.
*Well-Developed interpersonal skills; interact effectively with people on all levels; remain calm during stressful situations.
*innovative and resourceful, with the ability to recognize valuable applications for new ideas and a talent for successful implementation.
*Conscientious and quality-oriented with an earned reputation for dependability, efficiency and professionalism. Core Qualifications MS Word MS Excel MS Powerpoint SOX (Sarbanes-Oxley Compliance) Training Adult CPR/AED Certification Professional Experience Ward Clerk, / Unit Secretary, Admissions and Dispositions Clerk, 3rd Party Liability Clerk, Patient Eligibility Clerk, Public Relations Assistant As Supplemental/Cooperative Care Clerk, initiated and tracked a program to conclusion with an annual budget of $700,00 for over 40,000 beneficiaries. Maintained outpatient health records, determining eligibility of patients. Single-handedly overhauled a repository of 1,000 specialized records, receiving consecutive superior ratings. Company Name January 2012 to Current HR/Payroll Supervisor Accounting Apprentice City , State Prepares payroll, taking into consideration non-standard shifts and overtime pay Process Out of Cycle check requests as needed Compute vacation, holiday and sick time Process weekly payroll following the guidelines of the Collective Bargaining Agreement Respond to requests for income verification and/or employment verification Respond to associates questions/concerns in a courteous, pleasant manner Maintain payroll files Monthly reporting and reconciliation Implement payroll policies Determines payroll liabilities by calculating employee federal and state income and social security taxes and employer's social security, unemployment, and workers compensation payments Respond to unemployment Insurance claims Pull queries for various monthly reports, reconcile and process check request for Conducts monthly SOX audits Check and audit timekeeping records and master file changes for compliance with established standards Update rates of pay and calculate retroactive pay Respond to inquiries in a timely manner Preparation of weekly financial reporting for multi-sites and multi-states Perform various accounts payable and accounts receivable functions Month-end closing - preparation of P&L Statement and balance sheet Financial forecasting and analysis Back-up HR Manager in all facets of HR duties. Company Name October 1993 to January 2012 Shipping and Receiving Clerk/Scheduling Clerk/Inventory Control Clerk/Customer Service Representative/Payroll Administrator City , State Verified and kept records on incoming and outgoing shipments Prepared items for shipment Received items into warehouse Compared identifying information for incoming and outgoing shipments to verify information against bills of lading, invoices, orders, or other records Scheduled appointments for product to be delivered to the warehouse as well as shipped out of the warehouse taking into consideration delivery times and warehouse availability for product Complied and maintained records of quantity, type and value of material, equipment, merchandise or supplies stocked in establishment Counted merchandise in stock and posted totals to inventory records via computer Provided information to customer by verifying understanding of requests and answering questions Resolved billing problems by identifying the problem; explaining the procedure and forwarding the required adjustments Maintained payroll information by collecting, calculating and entering data Updated payroll records by entering changes in exemptions, insurance coverage, savings deductions and job title and department transfers Resolved payroll discrepancies by collecting and analyzing information Provided payroll information by answering questions and requests Maintained payroll operations by following policies and procedures; reporting needed changes Maintained employee confidence and protected payroll operations by keeping information confidential. Company Name January 1983 to June 1992 Assistant Supervisor, Air Evacuation Clerk/Assistant Supervisor, Inpatient Records Clerk/Supervisor Medical Service Accounts Officer/Patient Affairs Clerk/Hospital Outpatient Records Clerk Supervised a support staff of six in managing all administrative functions related to patients using air evacuation services. Coded each diagnosis and prepared concise medical histories to be entered into computer for patient's Aerovac Medical Record. Personally managed difficult non-medical attendant issues directly with stateside facilities, ultimately saving hospital thousands of dollars. Entered discharge diagnosis and procedures into computer for all inpatient and ambulatorysurgeries (3,000 cases annually) generated by 60 providers, ensuring that the proper paperwork was accurate and complete. Obtained and compiled records for various audits, reviews and committees. Assisted in pulling and screening more than 1,800 medical inpatient and outpatient records in support of JCAHO. Upgraded several deficient functions within Inpatient Records; corrected discrepancies dating back three years. Managed the hospital leave program, as well as mail and distribution program. Significantly upgraded hospital's Regulation Program, resulting in elevation from a marginal to outstanding rating. Drafted and implemented several innovative proposals to improve administrative efficiency. Developed updated operating procedures for Mail & Distribution Office ensuring prompt and error-free service to 80+ departments. Responsible for collecting cash, posting of ledgers and maintaining accountability for the Medical Service account. Prepared billings; maintained files and ensured security of cashier's cage. Restructured hospital's insurance billing and accounts receivable system, resulting in outstanding ratings. Education University of North Carolina 1982 Bachelors of Arts : Sociology City Sociology Military - 1983- 1992 Skills accounts payable, accounts receivable, administrative, administrative functions, Back-up, balance sheet, billing, billings, budget, cashier, concise, CPR, delivery, diagnosis, Financial forecasting, financial reporting, HR, Insurance, inventory, managing, MS Excel, Mail, Office, MS Powerpoint, MS Word, Month-end closing, payroll, policies, proposals, receiving, reporting, Sarbanes-Oxley, taxes, type | PUBLIC-RELATIONS |
MEMBERSHIP SALES REPRESENTATIVE Professional Profile Motivated professional with over twenty years of experience in business management and customer service seeking Front Desk Manager position at The Claremont Club. Ability to turn around under-performing departments to create profitable departments by building strong relationships, recruiting talent, training
teams, and establishing and managing processes. Self-starter with positive attitude and strong problem solving skills. Qualifications Self-motivated Strategic and creative thinker Outgoing and cheerful attitude Team training and development
Process improvement Interpersonal, oral, and written communication skills Experience Company Name City , State Membership Sales Representative 01/2015 to Current Achieve monthly individual and team sales and attrition goals by enrolling prospective members in the club utilizing the Relationship Selling process. Take
the sales process beyond the “close” and through to the initial on-boarding of a new client. Decrease monthly attrition by providing an enthusiastic level of service to all existing members. Create personal monthly plans outlining specific in-house and community activities to generate new sales. Develop and maintain excel spreadsheets for sales tracking purposes. Support the Club, programs, staff and members. Company Name City , State Health & Wellness Coach 08/2014 to 01/2015 Achieved personal training and fitness non-dues revenue program sales goals. Effectively utilized the Visual Fitness Planner program and features to transition members into personal training clients. Integrated new members to the Club and assured their satisfaction. Company Name City , State General Manager 04/2013 to 06/2014 Grew two women's personal training studios from less than $18,000 average monthly sales to over $30,000 average
monthly sales, and client base from 85 to 135 by implementing a "Top of Mind" sales approach. Maximize all Up-front,
Upgrade, and Renewal sales opportunities. Coach each studio team of four personal trainers in all aspects of operational
excellence. Turn clients into “raving fans" by providing a positive, high-energy environment where clients achieve
their weight-loss results through a balanced program of weight training, interval cardio training, nutrition support, and
accountability. Develop communication tools for the organization including monthly Constant Contact newsletters and
in-studio contests and community board. Develop specific and interesting lead generating emails. Company Name City , State Director of Performance Sports 03/2011 to 08/2011 Managed women's and men's performance apparel categories of Running, Fitness, and Soccer with a
sales goal of $21 million. Category expert and spokesperson within apparel team. Defined strategy
and business plan for performance categories. Created and delivered informative presentations and
workshops to sell the product. Company Name City , State Senior Director of Apparel & Accessories Merchandising 03/2008 to 05/2011 Defined and delivered the apparel line in North America. Built strategic alliances with Sales and
International Product that resulted in $50 million in 2010, over 24% sales growth. Traveled to corporate
headquarters in Germany every 6 - 8 weeks to represent North America in strategic planning meetings.
Increased account base by 10% with new product quickly broughtto market. Introduced revolutionary
women's fitness apparel program which increased customer base by 23%. Managed team of three
merchandise managers and one merchandising analyst. Responsible for recruiting and interviewing new
team members for the department. Created and delivered informative presentations and workshops to
sell the product. Company Name City , State Sales Director of New Business 10/2007 to 03/2008 Managed new and emerging business categories across all product classifications. Exceeded sales goal by
20% in first year. Built strong client relationships and provided high value-adding services, resulting in a
15% growth within new business account base. Developed and assigned monthly sales quotas to over 15
national sales managers. Communicated regularly with strategic managers to resolve issues and plan the
business. Launched new categories such as Swimwear, Sailing, and Limited Edition. Created and
delivered informative presentations and workshops to sell the product. Company Name City , State Director of Sales 01/2006 to 10/2007 Managed sales and operations of the Department Store and Lifestyle business segments, resulting in
over $20 million in annual sales. Improved client relationships at the Vice President level, resulting in
an expansion of account base by 60%. Communicated regularly with territory and regional managers for
daily support and strategic planning of accounts. Recruited, interviewed, and hired new sales managers
for department. Created and delivered informative presentations and workshops to sell the product.
Listened attentively to account feedback and worked with product development team to introduce
competitive product offerings. Company Name City , State Trade Channel Manager 10/2002 to 01/2006 Built and managed 30 new accounts and $15 million in sales. Established critical alliance with three
major department store partners within a six-month period. Recognized as PUMA Employee of the Year,
increasing sales level by 200%. Changed and improved department expectations on customer service,
margin analysis, and presentation building. Planned and led training sessions on customer service and
business analysis to promote sales team professional development and sales goal reinforcement. Education Bachelor of Arts : International Relations 1998 Mount Holyoke College , City , State , USA Certificate of Portuguese Studies 1997 Universidade de Lisboa , City , Portugal Technical Skills Mastery of Microsoft Office (Word, Excel, and PowerPoint) Strong working knowledge of DataTrak ABC and ClubOs software Ability to work with several operating systems including Microsoft and Mac OSX Fluent in spoken Portuguese; proficient in written Portuguese Knowledge of spoken and written Spanish | APPAREL |
CONSULTANT Career Focus Business Professional acutely focused on customer service and network building. Promptly develops vital relationships needed to operate and succeed in a sales field. Manager with expertise in delivering support services and resolving customer complaints. Over seven years of experience in Real estate development. Also a quick study, with an ability to easily grasp and put into application new ideas, concepts, and technologies. Exceptional organizational, communication, interpersonal, analytical, and problem resolution skills. Thrive in both independent and collaborative work environments. Proficient in the use of computer applications including MS Word, Excel, PowerPoint and Access, as well as AutoCAD and ACT. Summary of Skills Training and development Employee relations Compensation administration Performance management strategies Human resources audits Maintains confidentiality HRMS National Human Resources Association Homeowners insurance knowledge Excellent communicator Deadline-driven Marketing and sales specialist New program and promotion implementation Procedure development Human Resources Information Systems (HRIS) Accomplishments Experience includes over 1,000 physical property inspections. Promoted to City Counsel liaison after fifteen months. Professional Experience Consultant May 2011 to Current Company Name － City , State Maintain in-house clients, obtain customer referrals and continuously build relationships. Recruited and interviewed 30-60 applicants per 30 days. Customize Benefit plans for individuals and company employees based on their current health and financial needs, family history and budget. Administer the following benefit programs: Medical, Dental, Life, Accident, Short and Long-Term Disability. Serve clients with supportive service. Promoted agency products to customers in person, on the telephone and in writing. Explained premiums owed to policyholders, agents and underwriters. Advised on Implementation of payroll and tax systems Recruited and hired international contract workers Advised managers on organizational policy matters and recommend needed changes. Query data and generate data for clients Conducted benefits administration for benefit-eligible employees. Identified prospective customers using lead generating methods and performing an average of 25 calls per day. Assisted in the creation of vendor contracts for outside vendors. Responded to all customer inquiries in a timely manner. Advised managers on organizational policy matters and recommend needed changes. link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems. Loan Consultant / Developer Feb 2009 to Oct 2014 Company Name － City , State Adhered to all federal and state compliance guidelines relative to retail mortgage lending. Determined appropriate rate locks, issuance of disclosures, overage and underage waivers and fee waivers. Developed close relationships with area realtors and promoted builders to boost referral network. Assisted senior-level credit officers with complex loan applications. Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan. Developed tool to track and monitor personal sales opportunities, deals in progress and finished contracts. Negotiated contracts and coordinate with lenders, attorneys and inspectors. Diligently reviewed the specialty loan portfolio for compliance with all reporting requirements. Performed daily maintenance of the loan applicant database.Planned and executed operational audits of various business areas using risk-based audit methodology. Delivered informational sales presentations to potential investors to build symbiotic client relationships. Researched banking guidelines and statutory requirements to stay updated on new laws and applications. Generated new accounts by implementing effective networking and content marketing strategies. Organized weekly sales reports for the sales department to track product success. Managed a project budget of 2.4 million Defined project deliverables and monitored status of tasks. Assisted Builders and developers on potential projects on scheduling ,utility assignments and TXDOT issues. Created financial analysis reports of commercial real estate, borrowers' financial statements, lease reviews and market research. Process Lead May 2013 to Jun 2014 Company Name － City , State Answered employee questions regarding unionization and attendance issues and resolved any issues. Provides technical sales support to assure successful customer integration and implementation of established company products consistently exceeding monthly individual and group metrics Conducted new employee orientation to foster positive attitude toward organizational objectives. Directed personnel, training and labor relations activities. Answers customer inquiries concerning system software and applications and provides software development and consultation to prospective users. Understands, develops and delivers systems/applications solutions to customers business, information, technical and educational needs. Subject Matter Expert for several field applications. Recommend and implement new methods, techniques, and/or procedures. Analyzes practices, procedures and data to determine answers to technical issues. Project lead for various assignments and tasks. Tracked negative communication about the organization on websites and blogs and developed strategies for addressing it. Implemented payroll options for temporary and contract employees. Received company Employee Performance Award after maintaining record sales achievement of 20% growth three months in a row. Participated in various incentive programs and contests designed to support achievement of production goals. International Human Resource Manager Apr 2009 to Mar 2011 Company Name － City , State Directed personnel, training and labor relations activities. Recruited for specific roles within departments based on budget. Facilitated recruitment activity that was global in nature requiring knowledge of different legislation, pay practices, opinion and government policies and procedures Upsold add-on services to existing customers, generating incremental revenue of 250,000 per year. Verified and approved all payroll wires and manual check request and administer quarter-end and year-end process which includes auditing the W-2s, review quarter end and year end reports, preparing corrected W-2s, review wage and tax registers, and working with vendor to ensure tax returns are filed correctly Responsible for assisting with 401K, internal, and external audits and reconciliation of 401k files to the payroll registers Responsible for maintaining the integrity of personnel data for 500 – 4800 employees based on the client and for processing multi-state payrolls (weekly, biweekly and union) via ADP Enterprise Ensured the processing of all unemployment compensation Partnered with payroll vendor to ensure the accurate and timely preparation and filing of monthly, quarterly, and annual tax reports. Coordinated international and domestic employees, including preparation of invitation letters, confirmation of schedule, and managing all logistics of program Coordinated activities and facilitated timely delivery for payroll, benefits, employee relations, training and development, legal and compliance services Consulted with clients and evaluated worksite for HR services. Developed, implemented and delivered service plans, capturing clients' objectives. Facilitated any applicable training programs that have been developed and are required by the business units. Assisted the business units with implementing any training into their specific environment Prepared and sent out offer letter, employment agreements, benefit information, visa check list, and other on boarding documents for all new hires Provided accurate information for ERISA reporting. Verified I-9 documentation at time of hire on receipt from Adviser and maintain accurate records and conducted quarter I-9 reports and annual audits Worked with HRIS vendor to customize system according to client need(SAP, Ultipro, Ceridian, Pay express) Consulted with management and staff to identify issues or problems confronting their department and offer suggestions for human resource development or organizational development Advised managers on organizational policy matters and recommend needed changes. Reviewed contracts for appropriateness and adherence to internal policies and regulations Identified staff vacancies and recruited, interviewed and selected applicants. Processed rehires, transfers, terminations, garnishments and withholdings. Managed company tax payments for an organization with 32 million in annual revenue. Worked with HR advisor's and HR representatives on establishing consistent hiring practices. Real Estate - Inspector Aug 2006 to Apr 2009 Company Name － City , State Coordinated the enforcement and application of various codes, ordinances and technical specifications to assure conformance with plans Established and maintained cooperative relationships with representatives of community, consumer, employee and public interest groups. Prepared and submitted an annual report on the finances and administrative activities of the city. Tested soil to determine the adequacy and strength of concrete, asphalt and steel foundations. Gathered all relevant materials for bid processes and coordinated bidding and contract approval. Advised the project manager regarding construction material costs and quantity calculations. Drafted action plans and led meetings with department executives to review project status and proposed changes. Collaborated with contractors and clients as the on-site engineer for single and multi-family projects Kept up-to-date, thorough and accurate case files. Presented on agenda items at 4 meetings per week. •Researched and evaluated plans, specifications and drawings •Performed investigations of prohibited work. Issued citations, correction notices and recommendations •Ensured that housing expenditures complied and budgets were maintained •Worked with the general public, contractors and technical professionals to ensure City Regulations, Policies and Procedures were adhered to an understood •Drafted RCA's Monitored costs, timescales and resources used to achieve department and city dead lines. •Developed bid packages and RFI's required for contractors to submit project proposals Facilitated processing of RFI's, submittal and samples among the general contractor, the owner and the owner's consultants. Assisted public relations, media relations and crisis communications campaigns. •Prepared work and repair specifications and quotes for cost analysis for the construction process Managed a project budget of 42,000 per single family project and up to 8.5 million per multifamily project. Met with clients one-on-one to determine necessary services and make appropriate treatment recommendations. Collaborated with team members to identify and accomplish HUD-program objectives. Loan Officer Apr 2006 to Feb 2009 Company Name － City , State • Processed loan applications including reviewing financial information reported and determining financial status and ability to pay Created financial analysis reports of commercial real estate, borrowers' financial statements, lease reviews and market research. Generated 60-80 leads weekly. Produced 2.4 million in net sales volume during an average month. • Ensured all loan requests were within policy and procedure guideline and were properly prepared, documented and approved Adhered to all federal and state compliance guidelines relative to retail mortgage lending. Researched insurance information and flood certificates. • Prepared promissory notes, repayment schedules and support documents as required by federal regulations • Counseled loan applicants and recipients regarding diversity of loans available • Prepared and assisted in the preparation of reports Determined appropriate rate locks, issuance of disclosures, overage and underage waivers and fee waivers. Complied with regulatory requirements including Bank Secrecy Act, Anti-Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act. Reviewed more than 40 financial statements each week. Built knowledge about latest banking products and services through Home buyer programs, FHA ,VA and down payment assistance Advanced user of Calyx sales management software, generating pipeline and account reports weekly. Education Certification , Human resource 2104 Rice University/ Susan B Glasscock － City , State , USA Professional in Human Resources (PHR) Certificate Certification , Mortgage 2003 Champions School of Real Estate － City , State , USA Bachelor of Science , Civil (Environmental) Engineering 1999 Rutgers University － City , State , USA Professional Affiliations SHMR | CONSULTANT |
DIRECTOR OF FINANCE Summary Seasoned Certified Management Accountant and financial leader with deep and broad health care industry experience in forecasting, financial planning and analysis, operations, reporting, and strategic planning Highlights CMA License #43352 Strategic and financial planning expert Experience Director of Finance 07/2002 to Current Company Name City , State Financial planning and analysis leadership and support for Consumer Service, Claims, Global Operations, Appeals and Grievances, Business Solutions Services, and Payment Integrity organizations with overall annual SG&A expense of approximately $825M and 14,000 FTE Financial oversight of onshore and offshore vendor relationships with an annual budget of approximately $120M Partnered with Operations Leadership to reduce operating expense by $40M in 2014 Serving as the finance lead on two operational excellence and optimization projects driving anticipated savings of $39M in 2015 Served as the finance lead on the consolidation of the Medicare and Retirement Customer Service organization, with an annual budget of $120M, into Benefit Operations Served as the finance lead on the creation of the Payment Integrity organization with an annual budget of approximately $28M and 170 FTE Served as the finance lead on the integration of an acquired service organization with a total annual budget of $3.5M and 90 FTE Served as the finance lead for the creation and expansion of the in-sourcing of Rx Pharmacy Customer Service calls in Benefit Operations Served as the finance lead on the merging of the Dental and Vision Customer Service and Claim functions into Benefit Operations, a $40M and 600 FTE consolidation Drove savings of approximately $100k within my team as a result of realized staffing efficiencies Manage a team of six financial analysts Director of Finance - UHC M&R 01/2006 to 01/2011 Company Name City , State Financial oversight for various Operations organizations across nine internal sites and seven vendor locations with an overall annual budget of approximately $175M Financial oversight of vendor relationships with an annual budget of approximately $45M Successfully reduced actual operating expense in the service centers by $24M as a result of increased efficiencies, capital benefits, and the elimination of unnecessary spend Participated as the Finance subject matter expert related to the integration of an acquired customer service organization with total annual budget of approximately $29M Served as the Finance functional lead on the consolidation of three customer service departments within the company, resulting in efficiencies of approximately $6M Financial oversight and cost benefit analysis responsibility for Capital Projects in excess of $5M annually Participated as a Finance subject matter expert related to the acquisition of new business totaling $20B Completed a comprehensive review of all staff within the service centers and identified available efficiencies, resulting in savings of approximately $60,000 annually Designed and implemented standardized, automated reporting capabilities resulting in savings of $70,000 annually Completed a cost benefit analysis demonstrating the implementation of IVR technology equated to $650,000 in annual savings Completed a cost benefit analysis demonstrating that outsourcing appropriate call volume equated to reducing cost $3.4M annually Completed a cost benefit analysis demonstrating that utilizing a service center site in a low cost area equated to reducing cost $2.0M annually Created and implemented long term forecasting and capacity planning models for the service centers which receive approximately 6,000,000 calls annually Managed a team of two analysts Manager - Operations Support and Planning 03/2004 to 01/2006 Company Name City , State Received a special, performance based mid-year merit increase Recognized as the top employee within the department, which consisted of 25 employees Led a team of 6 Senior Business Analysts Developed partnerships with other departments, including Finance, Training, Sales, and Account and Product Management to improve forecast accuracy to 97% Created and oversaw short and long term staffing models and capacity planning documents in the call center, all clinical operations, and all non-clinical support staff Completed presentations to the Executive Leadership Team around key call center metrics Led a project implementing advanced capacity planning software which resulted in optimized hiring of staff Partnered with IT and led a project to create a data warehouse for call and desktop data which led to enhanced and standardized reporting Created "Critical Thinking and Analysis" documents which are currently part of the standard training curriculum Designed and implemented Operational reporting for both intake agents and clinical case managers which led to improved performance and reduction in cost Completed all Executive Level Operational reporting Provided recommendations to Executive Leadership on staffing strategy, workload planning, future reporting capabilities, and future client locations and workload Determined the service center location for all new client implementation Tracked seating and real estate across 18 sites and projected future seating needs based on anticipated growth Assisted other business segments in determining staffing needs, improving forecasting accuracy, and report creation, design, implementation, and production Lead Business Analyst 07/2002 to 03/2004 Company Name City , State Received the performance based "Employee of the Quarter" and "Employee of the Year" awards Created and updated short and long term staffing models and capacity planning documents in the call center, all clinical operations, and all non-clinical support staff Created and maintained a short term scheduling tool used to build schedules within the call center to optimize business performance Participated on a project consolidating 12 call centers into two accounting for overall savings of $5M annually Built and completed all monthly Executive Reports Developed partnerships with other departments, including Finance, Training, Sales, and Account and Product Management to improve forecast accuracy to 97% Senior Business Analyst 02/2001 to 07/2002 Company Name City , State Senior Business Analyst 10/1999 to 02/2001 Company Name City , State Education AAS : Accounting Hennepin Technical Community College City , State MS : Economics Florida State University City , State BA : Economics Franklin and Marshall College City , State Interests Hennepin Technical Community College Accounting Advisory Board Member Skills Financial planning and analysis, budgeting, reporting, strategic planning, forecasting, operations | FINANCE |
TECHNICAL PROJECT MANAGER Summary I am a PMP certified marketing, technical, and research project manager. I currently work as a technical and research project manager at PMA Media Group. I have led projects that include: User Research/Testing and Product Planning UX Design and Graphics Design Web Development and Technical Software Creation Online Campaigns (Marketing Strategy and Asset Creation) SEO, Analytics, and other data points. I have a current Project Management Professional certificate and am working towards my Agile Project Management certificate and my IIBA Business Analyst certification. I have not just lead projects, I am also experienced in production in the following areas: Front end web-development UX and Graphics Design for Web sites SEO and Keyword Research Analytics for web, social, and email Skills Project Management (Including Agile Methodologies) 2.5 Years of WorkFront Experience (As well as JIRA, Trello, Slack, and others) Javascript, PhP, Html/Css, VBA, Multiple libraries (Jquery, Angular, etc.) Marketing Strategy for audience definition and strategy to tactics mapping Microsoft Office, with high proficiency in Microsoft Excel Adobe Analytics Implementation and Measurement Proficiency Capable of writing User Research scripts and Testing plans Conducting Focus groups, usability tests, surveys, and other testing methods. Work Experience Technical Project Manager May 2017 to Current Company Name － City , State Lead all technical projects for PMA Media Group and it's AU credit card division. This includes both internal and client facing technical solution creation--From finance department tools creation to client facing web services creation. I have also started to help PMA Media implement a scrum process for all technical development, with an agile approach to user discovery. Project Manager - Digital Marketing/Web Aug 2014 to May 2017 Company Name － City , State Lead projects that included: Web Development and Website Content Creation User Research/Analytics/Testing/SEO UX Design and Graphics Design Campaign Marketing Strategy and Asset Creation This included the management of the creation of many of FamillySearch.org's campaigns; including Pioneer campaign, Meet my Grandma, Freedmen's Bureau and more. Digital Media Analyst Jan 2014 to Jul 2014 Company Name － City , State Worked with clients to determine Business Requirements and KPIs for their digital products. We would create measurement strategies for their websites, apps, email campaigns, and social channels. This was mostly done in Adobe Analytics, ClickTale, and Localytics, but sometimes in Google Analytics as well. This included both report creation as well as code implementation. Content Publisher and Front End Developer Sep 2013 to Jan 2014 Company Name － City , State Working with clients and an in house content management system, I would create web pages with some custom style. I would also collaborate on marketing strategy behind each page being created. Language Technical Writer Mar 2013 to Sep 2013 Company Name － City , State I translated Finnish language bank documents to English and created simple web pages out of them using HTML/CSS and some JavaScript. Accomplishments Project Management Professional Certification - March 2016 Project Highlights RootsTech.org: https://www.rootstech.org/ (Project Management, Marketing Strategy, Agile Based Sprint Workflow) Freedmen's Bureau Campaign: http://www.discoverfreedmen.org/ (Project Management, Marketing Strategy) Multiple Sections on Lds.org and FamilySearch.org: https://www.lds.org/?lang=eng, https://familysearch.org/ | DIGITAL-MEDIA |
DIGITAL M&E RESEARCH INTERN Skills Microsoft Office Suite; Venture Capital Financial Model
Interests: Entrepreneurship, Mentoring, Education, Basketball, Strength Training, Venture Capital Interests Penn Summer Abroad, Scholar of Environmental Studies, in Rotterdam & Berlin June 2015 - June 2015
· Engaged in a lecture series about water management and the Energiewende which fortified the immersion into the culture of
environmental sustainability in Rotterdam and Berlin for two weeks
· Culminated in a presentation on strategic plan to implement water management and Energiewende tactics to USA
National Dominican Student Conference, Officer of Logistics and Finances Sept. 2014 - Mar. 2015
· Managed and balanced the conference's $26,000+ budget. Individually raised $3,800+ for the conference from external
sources and internal sources; like KIPP Through College, Greenfield Intercultural Center, PennKIPP
· Coordinated and executed three-day conference for 390 university students throughout the US
· Designed and organized a Dominican Linguistics workshop by inviting prestigious BYU Professor Alba and Dr. Ferreira
CAMPUS INVOLVEMENT
Grupo Quisqueyano (Dominican Student Association), Officer of Finances Dec. 2014 - Dec. 2016
· Administrated a budget of $800, and funding for the student organization
Dana How Scholar Program, Active Mentor Sept. 2013 - Sept. 2016
· Volunteer to mentor and educate West Philadelphia high school students in order to get them ready for college
Big Brother Big Sister, Big Brother Sept. 2015 - Sept. 2016
· Serve as a positive role model and friend for children in West Philadelphia in an on-going one to one relationship
MoneyThink, Active Mentor Sept. 2015 - Sept. 2016
· Structured personal finance lesson plans to fit the need of Philadelphia high school students in order to allow them to teach them
about being financially more independent Experience Digital M&E Research Intern May 2016 to August 2016 Company Name － City , State Refined quantitative and qualitative data in order to optimize business products for individual project managers. Evaluated Big Data to generate fundamental frameworks being utilized to normalize product data across all entertainment brands. September 2015 to December 2015 Company Name － City , State Developed a five-year growth strategy to utilize for the next potential funding round of the growth firm. Generated a 50-page report that included contacting 700 colleges receiving a response rate of 11%. Business Development Intern May 2015 to August 2015 Company Name － City , State Analyzed daily and monthly partnership costs in order to determine day to day changes on cost structure of partnerships. Proposed and presented 5 new key partnerships that will be pivotal for the transition phase into TheStreet, Inc.'s Financial
Content Network 2.0
Banco del Austro, Loans & Credit Card Intern, Cuenca, Ecuador July 2014 - Aug. 2014. Implemented statistical analysis of data using Excel, focusing on customer and bank databases such as credit card
purchases, POS system, customer information, and customer complaints. Completed and filed paper work for loan department. Education and Training Bachelor of Science : Economics Management The Wharton School, University of Pennsylvania － City , State Economics 3.45 3.06 Management Corporate Finance, Merger and Acquisitions, Consulting to Growth Companies, Management, Venture
Capital Finance, Entrepreneurship, Wharton Industry Exploration Program: San Francisco & Tech Sector
· Awards: New York Times Scholar, selected as one of eight students (out of 800) for prestigious NY Times full scholarship Languages Fluent in Spanish Skills Acquisitions, Big Data, Consulting, Content, Corporate Finance, Credit, databases, Finance, Financial, Java, Mentoring, Excel, Microsoft Office Suite, Network 2.0, next, page, POS, receiving, San, Fluent in Spanish, statistical analysis, strategy, Venture Capital, Venture
Capital Additional Information LEADERSHIP AND EXTRACURRICULARS
Penn Summer Abroad, Scholar of Environmental Studies, in Rotterdam & Berlin June 2015 - June 2015
· Engaged in a lecture series about water management and the Energiewende which fortified the immersion into the culture of
environmental sustainability in Rotterdam and Berlin for two weeks
· Culminated in a presentation on strategic plan to implement water management and Energiewende tactics to USA
National Dominican Student Conference, Officer of Logistics and Finances Sept. 2014 - Mar. 2015
· Managed and balanced the conference's $26,000+ budget. Individually raised $3,800+ for the conference from external
sources and internal sources; like KIPP Through College, Greenfield Intercultural Center, PennKIPP
· Coordinated and executed three-day conference for 390 university students throughout the US
· Designed and organized a Dominican Linguistics workshop by inviting prestigious BYU Professor Alba and Dr. Ferreira
CAMPUS INVOLVEMENT
Grupo Quisqueyano (Dominican Student Association), Officer of Finances Dec. 2014 - Dec. 2016
· Administrated a budget of $800, and funding for the student organization
Dana How Scholar Program, Active Mentor Sept. 2013 - Sept. 2016
· Volunteer to mentor and educate West Philadelphia high school students in order to get them ready for college
Big Brother Big Sister, Big Brother Sept. 2015 - Sept. 2016
· Serve as a positive role model and friend for children in West Philadelphia in an on-going one to one relationship
MoneyThink, Active Mentor Sept. 2015 - Sept. 2016
· Structured personal finance lesson plans to fit the need of Philadelphia high school students in order to allow them to teach them
about being financially more independent | DIGITAL-MEDIA |
PROGRAM SUPPORT ASSISTANT Experience June 2012 to January 2015 Company Name City , State Program Support Assistant Accounting Tech- responsible for claims matching, adjustments, refunds and complete account audits of veteran's accounts. Produced voucher refunds, processed returned First Party checks. Prepared public vouchers for processing, refund reviews, pre-payments, claims- matching reports, and audit requests from Veterans or other VA entities. Provided assistance with Debt Management, Internal Revenue and Treasury Offset Programs. Collected, analyzed and prepared data for processing and provided clerical and technical support to CPAC operations. This includes determination if insurance payments should be applied to veteran's co-pay by reviewing patient account information. A determination was made as to the amount of credit given to offset veteran's account and properly annotated with electronic comments. Reviewed First Party debt directly related with the Debt Management Program and the Treasury Offset Program prior to actual impact of payment offsets. Determined appropriate Fund and Resource Code for the refund process. Ensured that all pertinent information was gathered and input into automated systems, in a timely and accurate manner. Collected, compiled, and/or tracked data for the preparation of statistical, financial and/or administrative reports on an ad-hoc or recurring basis. Prepared written documents such as correspondence and memorandums. August 2008 to January 2012 Company Name City , State Agriculture Teacher Served as high school agriculture teacher, FFA Advisor, facility manager, counselor, mentor and performed other assigned duties as required. Prepared course material and curriculum at multiple educational levels for diverse audience. Created lesson plans that ensured efficient delivery of course material and often modified or adapted as needed for diverse audience. Maintained classroom hardware, software and supplies to insure optimum performance in the educational environment. Fostered and maintained working relationships with local and statewide leaders. Monitored student progress and submitted progress reports to ensure student comprehension and understanding of the material presented. Provided feedback to students on their projects and assignments. Developed interactive and engaging curriculum, lesson plans and websites for classroom materials and applied instructional methods to insure student engagement in learning. Insured course work was designed and appropriate for a very diverse audience. Served on campus aesthetics committee. Developed entire course curriculum to be available as an independent, online course for high school students utilizing Adobe Flash, Dreamweaver, Front Page, Camtasia, Snagit, PowerPoint, and other programs as required. Utilized survey data to evaluate the effectiveness of high school's educational program. Developed finished products to include engaging lesson plans, training materials, educational videos, and computer enhanced instruction. Designed, evaluated, and modified curriculum utilizing ADDIE and CIPP model for curriculum design as needed. Routinely developed and utilized both formative (internal) and summative (external) evaluations for instruction in order to maintain meaningfulness and allow for optimal learning. Constantly reviewed and maintained currency on educational journals and texts in order to maintain knowledge of emerging trends in instruction and technology and review recent developments in the fields of education and training. Attended professional development regularly in order to collaborate with colleagues st and insure course work was up to date with 21 Century and collaborate on innovative instructional methods. Designed, developed and presented staff development training for district teachers (adult learners). Served as mentor to incoming teachers. Served as department chair of Career and Technology Department. Facilitated fundraisers and maintained cash flow and documentation. Trained students for competitions at the state and national level in both Leadership Development Events and Career Development Events. Maintained student educational records at the high school level. Created and maintained databases of student educational records. Instructed other teachers (adult learners) during countywide staff development on curriculum design and technology integration into their curriculums. Performed needs assessments within the community prior to ground up development of new courses in district. Introduced, designed, developed and implemented new course designed in its entirety for students to utilize as a stepping stone to a career in veterinary medicine or animal science. This course became so popular, new teachers had to be added to teach the curriculum. New curriculum, supplemental activities, and exams independently created for courses. Modified curriculum to allow for honors credit at the high school level and applied honors credit to other classes taught as well. October 2004 to July 2008 Company Name City , State Agriculture Teacher Served as high school agriculture teacher, FFA Advisor, facility manager, and performed other assigned duties as required. Assisted in writing USDA grants. Developed and designed instruction for classroom use. Planned and implemented leadership camps and activities for student leaders. Planned and implemented livestock show for 100+ students annually. Developed new curriculum to be used in classroom activities and served as advisor for student leadership organization. Designed, evaluated and implemented new curriculum for emerging classes. Developed new classes, including instructional materials that were adopted as long term. Developed survey instruments, administered surveys, and provided data analysis to justify classes. Implemented completely new class and instructional material based on results of needs assessment. Visited local community colleges to ensure latest trends in technology and instructional methodology were being addressed for needs of students. Worked closely with community and advisory board in order to ensure the community's desires were heard and implemented. Taught courses that served as "dual credit" for the students allowing both high school and college credit were obtained. Aided students in scholarship applications and proficiency awards. August 2001 to July 2004 Company Name City , State Agriculture Teacher Taught high school agriculture. Served as FFA advisor. Oversaw greenhouse facility and performed other assigned duties as required. Facilitated plant sales and other fundraisers for the student leadership organization. Nurtured fading program to fully successful and self- sufficient educational program in less than 2 years through recruitment, implementation of interesting and engaging curriculum and participation in leadership opportunities for students. Prepared lesson plans and implemented lessons based on curriculum needs. Adapted instruction to fit the needs of the target learners. Education Texas A&M University City , State , US Doctor of Education : Design and development of online Doctor of Education August 2014 Texas A&M University, College Station, Texas GPA: 4.0 of a maximum 4.0 Major: Agriculture Education Minor: Design and development of online instruction Title of Dissertation: The relationship between perceived motivation and perceived resilience on the educational pursuits of the military spouse. Texas State University City , State , US Masters of Education : Agriculture Education Masters of Education Texas State University, San Marcos, Texas August 2001 GPA: 3.7 of a maximum 4.0 Major: Agriculture Education Texas State University City , State , US Bachelors of Science : Animal Science Bachelors of Science August 1997 Texas State University, San Marcos, Texas GPA: 2.73 of a maximum 4.0 Major: Animal Science 3 Awards and Skills 2012 Texas State University Career and Technology Education, Agriculture Department Chair- Career and Technology Education 2011-2012 Delta Tau Alpha- Agriculture Honor Society- Texas State University Strategies of Secondary Teaching Ed.D. : Educational Evaluation President- Parent Advisory Board- Fort Leavenworth- CYSS- August 2013- October 2014 Proficient in Microsoft Office applications well as Mac programs and applications Proficient in Flash, Adobe, SPSS, FrontPage, Dreamweaver Proficient with Learning Management Systems and Content Management Systems Familiar with SPSS as an instrument to analyze data Typing 45+ wpm Relevant Coursework 1. Learning Theory a. Philosophy of Ag. Education- 3 hours b. Principles of Adult Education- 3 hours 2. Instructional Design Practices a. Curriculum Development- 3 hours b. Adult Education Program Development- 3 hours c. Secondary Curriculum- 3 hours d. Strategies of Secondary Teaching- 3 hours e. Adult Learners- Adult Education- 6 hours (both Ed.D. and M.Ed) 3. Educational Evaluation M.Ed. : Program Evaluation, Design a. Program Evaluation (M.Ed.)- 3 hours b. Program Evaluation (Ed.D)- 3 hours 4. Instructional Product Development a. Instructional Design- 3 hours b. Research Methods (M.Ed.)- 3 hours c. Research Methods (Ed.D)- 3 hours d. Qualitative Research- 3 hours e. Data Collection and Analysis- 3 hours 5. Computers in Education a. Teaching ELearning Development and Delivery- 3 hours b. Advanced Methods in Distance Education- 3 hours c. Instructional Design Online- 3 hours Professional Affiliations OPOC - CGSC Spouse Council Accomplishments supplemental activities, and exams independently created for courses. Modified curriculum to allow for honors credit at the high school level and applied honors credit to other classes taught as well and college credit were obtained. Aided students in scholarship applications and proficiency awards Teacher of the Year Pinecrest High School 2011- 2012 Delta Tau Alpha- Agriculture Honor Society- Texas State University November 2006- Teacher's Turn the Key Award (National Award for Teaching January 2010- Iron Mike Award for Volunteerism Fort Bragg, North Carolina Treasured Employee Award, CPCPAC Nov. 2012, April 2013, October 2013 Military Experience April 2012 to April 2013 Company Name update/information paper to Army Community Service. Maintained continuity notebook to be turned into ACS upon completion of position. Planned, coordinated and executed at least 2 village socials/ and or meetings per calendar year for the community. Worked with Fort Leavenworth Frontier Heritage Communities (FLFHC), Provost Marshals Office (PMO), AAFES, Commissary, Directorate of Family, Morale, Welfare and Recreation and other organizations to address quality of life issues. Worked with Customer Management Service Program Manager for feedback and resolution on quality of life issues. Provided updates and announcements for FLFHC monthly community newsletter Founding Member/ OPOC - CGSC Spouse Council April 2012 - April 2013 Fort Leavenworth, KS Hours per week: 8-15 Founding Member/ OPOC Served as Treasurer and Co- Primary Spouse Council Contact. Aided in the development and monitoring of GSGC/ ILE Families Facebook page. Aided in planning and implementing of family activities. Aided in dissemination of information and activity planning. Responsible for creating the Spouse Council for CGSC. Created and maintained guidelines and procedures. Recruited volunteers to sit on Spouse Council. Helped schedule monthly meetings; attended meetings and voted on issues. Created and maintained social media sites. Aided in publicity for group. Worked with PAO and Director of Student Division. Routinely briefed CGSC leadership. Verified and aided other volunteers with logging of volunteer hours in VMIS. 2 th General Volunteer- 28 CSH June 2010 - December 2012 Fort Bragg, NC Hours per week: 5 General Volunteer Served on Steering Committee. Aided in planning and implementing fundraisers. Aided in fundraising opportunities. Helped develop, plan and implement family activities for the unit. Helped develop, plan and implement homecoming activities after deployment. Supervisor: Felton Moore (910-391-4768) nd Family Readiness Group Leader- C Co. 82 BSB July 2008- June 2010 Fort Bragg, NC Hours per week: 20-35 FRG (Family Readiness Group) Leader Served as a liaison between family members desiring information concerning deployed Soldiers and the military chain of command. Planned and implemented fundraisers, organized, planned, and conducted redeployment activities, and developed newsletter template and published monthly newsletter. Other responsibilities included: -Supported unit commanders FRG goals -Provided overall leadership of the FRG (which included planning, managing, and supervising FRG activities) -Identified and addressed important FRG and family related issues for the command -Ensured proper FRG training for FRG key members -Ensured proper classes of instructional or informative nature were provided -Trained in Casualty Notification procedures -Trained in and conducted activities as Comfort/Care Team Member -Planned company level FRG meetings -Attended and actively participated in Battalion FRG Steering Committee meetings -Coordinated administrative and logistical support with the Family Readiness Support Assistant (FRSA) -Designed and developed training for adult family members Skills Credit, Dreamweaver, Flash, Class, Comprehensive Large Array Data Stewardship System, Data Analysis, Marketing Analysis, Needs Assessment, Usda, Animal Science, Career Development, Cash, Databases, Documentation, Front Page, Integration, Integrator, Its, Leadership Development, Mentor, Powerpoint, Progress, Training, Recruitment, Sales, Sales And, Accounting, Adjustments, Audit, Audits, Basis, Claims, Clerical, Correspondence, Operations, Patient Account, Payments, Technical Support, Vouchers, Instructional Design, Adult Education, Content Management, Content Management Systems, Frontpage, Learning Management, Learning Management Systems, Mac, Microsoft Office, Ms Office, Spss, Typing, Award, Deployment, Dissemination Of Information, Fundraising, Liaison, Logging, Pmo, Program Manager, Steering, Collection, Data Collection, Product Development, Teaching, Transmissions | AGRICULTURE |
FAMILY AND COMMUNITY ADVOCATE Professional Summary Affiliations Creative problem solver & computer literate Experience in Domestic Violence advocacy, conflict resolution, Trauma counseling & community referrals Excellent communication, organizational and information gathering skills Effective multicultural communication & interaction skills Ability to provide crisis services including suicide prevention Expertise in Counseling (including in-home) & group facilitation Expertise in developing, implementing & monitoring different projects and/or assignments Knowledge of techniques used for both Mental Health & Substance Abuse services/Cognitive Behaviorist Skills Self-motivated Team leadership Strong verbal communication Powerful negotiator Conflict resolution Extremely organized Client assessment and analysis Work History 03/2015 to 09/2017 Family and Community Advocate Company Name – City , State Completion of or update of applications leading to financial assistance toward home heating or cooling bills; as well as assistance towards rent or mortgage payments to at-risk low income, elderly and disabled households. Referrals to community resources as needed. Completion of applications for Home Weatherization program and agency Head Start Facilities. Compiled and monitored case files. Coordinator of VITA Tax program. Community Outreach 4x's yearly. Utilized technology solutions for data entry. Community Outreach resulted in 15% increase in financial assistance. 01/2009 to 01/2011 Substance Abuse Counselor Company Name – City , State Completed Psychosocial Assessments and Treatment Plans to determine the eligibility and provisional needs of persons suffering from Opiate Addiction. Monitored progress through weekly individual and group sessions, team staff meetings, and random Urine Surveillance. Completed authorization for T-19 reimbursements. Collaborated with on-site medical team for maximum services. Compiled and monitored case files. Provided community referrals as needed. Group leader. 01/2008 to 01/2009 Case Manager Company Name – City , State Completed Psychosocial Assessments and Treatment Plans. Compiled and monitored case files. Utilized technology solutions to streamline data entry and report writing. Collaborated with in-house and community staff to maximize services. Provided community referrals as needed. Monitored daily living activities to assess quality of life status. Completed monthly stats. On clients seen and services rendered. On-site case management resulted in 45% reduction in crisis situations. 01/2004 to 01/2008 Lead Case Manager Company Name – City , State Completed Psychosocial Assessments and Treatment Plans within the Prison setting to determine provisional needs for discharging inmates in the area of personal and family adjustments, finances, employment, food and clothing, housing, and physical and mental impairments. Developed and implemented program curriculum. Compiled and monitored case files and utilized technology solutions to streamline management tasks and report submission. Supervisor and trainer of Masters and Bachelor Interns. Provided employment services including resume writing, job leads, job retention. Case management resulted in 50% recidivism reduction in a 4 year project. Virgil Joiner - pg. 2. 01/2000 to 01/2004 Therapist Company Name – City , State Completed Psychosocial Assessment and Treatment Plans to determine diagnosis and provisional needs of clients with wide range. of Mental Health Disorders including AODA. Assisted clients in modifying negative attitudes and behaviors through weekly individual and group session and Urine Surveillance. Compiled and monitored case files. Provided in-home therapy. In-home services resulted in 60% increase in client retention. Observed and monitored client behavior and responses to treatment. 01/1998 to 01/2001 Psychotherapist Company Name – City , State Completed Psychosocial Assessments and Treatment Plans on clients diagnosed with a wide range of Mental Health Disorders. Directed clients in modifying attitudes and patterns of negative behavior through weekly individual sessions. Compiled and monitored case files. Completed authorizations for insurance reimbursement. Collaborated with Psychologist and Psychiatrist regarding diagnosis and medication monitoring. Conducted in-home services including crisis intervention. Provided community resources as needed. In-home services resulted in 35% increase in client retention. Observed and monitored client behavior and responses to treatment. Skills streamline, agency, Case management, Counselor, Counseling, crisis intervention, client, clients, data entry, diagnosis, financial, insurance, meetings, Mental Health, progress, Psychiatrist, quality, report writing, Supervisor, Tax, therapy, trainer, Trauma, Treatment Plans Education 1995 MSW : Social Welfare University of Milwaukee - City , State Advanced Opportunity Fellowship Award *UW Milwaukee Field Placement Advisory Brd. Member *African American Student Achievement Award *Association of Black Social Workers Book Fund Award 1993 BSW : Social Welfare Concordia University Wisconsin - City , State Member: Student Social Work Club AODA Counselor/Social Work Intern
*WCS/Wings Correctional Program, Milwaukee, WI AODA Counselor/Social Work Intern
(Women In Need of Greater Support) : VA Medical Center - City , State | ADVOCATE |
LEAD SENIOR SAP AUDITOR Career Focus Insightful, results-driven IT professional and CISSP with 6 years of risk assurance advisory experience in information technology security. Notable success directing a broad range of IT security assessments and corporate initiatives while participating in planning, analysis, and implementation of solutions in support of business objectives. Hands-on experience leading all stages of system development efforts, including requirements definition, design, architecture, testing, and support. Certificates & Awards Certified Public Accountant (CPA) Certified Information System Security Professional (CISSP) Certificate of Cloud Security Knowledge (CCSK) Certified Internal Audit (CIA) Certified Information System Auditor (CISA) Industry Proficiency certified in Oil & Gas and Public Sector at Deloitte Earned Applause awards 5 times for Excellent Engagement Performance at Deloitte Professional Experience Lead Senior SAP Auditor February 2014 to Current Company Name - City , State Evaluated the effectiveness of corporate security policies and
influence best practice change by utilizing root cause analysis of audit
results across multiple units Developed and maintained
standardized audit programs to assess the policies and procedures governing
corporate security, email and Internet usage, access control, and incident
response Planned, supervised and coached IT auditors assigned on audits; develop
and managed security awareness and training initiatives to promote the success
of company-wide IT compliance Developed and
enhanced the corporate information security management framework based on COBIT Prepared and delivered recommendations enforcing
cyber security best practices alongside executive management including CIO and
CFO; presented security concepts, technologies, and risk mitigations to the
business groups
Identified on-board/off-board gap impacting Access Management, resolved
by updating organizational procedure shortfalls
Advised the development and
implementation of Business Continuity and Disaster Recovery (BCP&DRP) Plans
for 2 corporate R&D, 4 manufacture, and 1 commercial site Recruited and led 3 security
contractors build the risk assessment team charged with analyzing critical
infrastructure, developing reports to
document system vulnerabilities, and recommending appropriate solutions Managed and executed a proactive continuous risk
assessment process focusing on emerging risk throughout the corporation
Collaborated with external auditors to conduct in-depth
compliance audits and penetration testing, presenting results to senior Led internal audit exit meetings to discuss findings and management
action plans, and planned and executed follow-up testing to ensure action plans
were properly Demonstrated autonomous decision making and critical thinking skills in
performing analytical procedures, ensuring the effectiveness of the scope of
the engagement Senior SAP Security and Control Consultant September 2010 to January 2014 Company Name - City , State Conducted system security assessments based on NIST 800-53 for a public sector Generated security documentation, including: security assessment reports; system security plans; contingency plans; and disaster recovery plans Provided security support and evaluation to development teams in order to integrate information assurance/security throughout the System Life Cycle Development of major and minor application releases Configured and installed of GRC at various clients and ensured that segregation of duties (SOD) policies are successfully highlighted or mitigated, customized the ruleset at action and permission level for SOD violations Utilized Suite GRC 5.3 to perform SOD analysis within the Risk Analysis Remediation module (RAR), created and provisioned Super User Privilege Management (SPM) roles & user ID's through the SPM module and created user access requests in the Compliant User Provisioning (CUP) module Designed and created SAP roles including parent/derived composite and single security roles, security processes and user assignment workflows, and custom security restrictions; investigated and resolved SAP security issues through creation and changes to security roles Leveraged SAP's profile generator and authorization management tool to address security defects during a project's testing cycles, scope change requests and production support Consulted with key project and client stakeholders to solicit into the business and IT process control design Led control validation workshops with client team members Managed integration activities across related project teams and driving cross-team issue; coordinated with project team leads (functional and technical) and SAP security team members to resolve issues timely Led an internal team to develop the Enterprise Value Delivery methodology and templates for the SAP implementation engagements; developed training programs on firm technology project standards and delivered the training to ~200 professionals Audit Intern January 2010 to August 2010 Company Name - City , State Assessed the accessibility for 2 University of Texas websites accessed by 30,000+ users; developed the test scripts recurrently used by other engagements Worked closely with the department head to deploy an automated audit tool that led to streamlined processes Provided training sessions to 7 summer interns about the Audit Process IT Audit Intern January 2009 to August 2009 Company Name - City , State Worked with Team Manager to consolidate 3 excel reports into one dashboard to monitor the 10-student team productivity to better manage multiple audit engagements Promoted to the lead of 10 interns and assisted the director to manage the project status Education Master : Accounting (GPA 3.7) , 2009 McCombs School of Business; University of Texas at Austin; Austin, TX B.S : Accounting (GPA 4.0) , 2008 Jinan University; Guangzhou, China System Experience Enterprise Resource Planning (ERP) Business Solution - SAP GRC 10.1, SAP ECC 6.0, SRM 7.0, EWM 9.1, Sourcing 7.0, Solution Manager 7.01, BW 7.01, BPC 10.0, PI 7.3, Model N 5.6 Quality Software - HP Quality Center, Service Desk, IT Remedy, ServiceNow Platform Data Analysis - MS Excel, MS Access, QlikView Hobbies and Interest A serious cyclist and obstacle racer with a competitive mindset A world traveler and have been to 25 countries in 2 years Passionate about house improvement projects | AGRICULTURE |
SALES ASSOCIATE Summary To
further my career in sales, customer satisfaction and grow in business
development. Highlights Bi-lingual Exceptional customer service skills Established track record of exceptional sales results Compelling leadership skills Trained in business development Accomplishments
Awarded 4 times best Sales Representative on a row in 2014,Awarded customer services excellence twice in 2014 and Awarded Top Sales Rep for 2015 Experience Sales Associate September 2017 to Current Company Name － City , State exceed sales goals by up to 224% by implementing strategic sales tactics generate new leads by creating professional relationships within the OTF community, as well as business to business and community outreach. Going above for my clients as it relates to our member's experience; ensuring that members and potential members have a positive and lasting experience Assisting the Studio Manager with keeping the team, clients motivated and smiling friendly positive environment increasing revenue in retail for the studio and exceeding retail goal on a monthly basis conducting telephone calls, following previous prospects and new joins Proper on-boarding all OTF clients by utilizing the Client In Take Form, proper hand on and hand off with coaches Sales Representative July 2016 to September 2016 Company Name － City , State Established
new customer accounts.
Updated
database with customer and sales information.
Generated
high volume of referrals.
Cold-called
prospective customers to build relationship Residential Sales Specialist January 2013 to January 2016 Company Name － City , State Responsible
of selling TV cable, internet and phone services onsite properties.
Increase
penetration to 97% on revenue on multiple properties.
internet and
phone services install.
Managing VIP
and Major customer's accounts
Upsold
add-on services to existing customers, generating incremental revenue.
Trained
sales teams on educational products at seminars and special events.
Worked
closely with company executives to identify new business opportunities,
securing.
Prepared
monthly commissions payroll reports for 10+ sales representatives.
Answered
customers' questions about products prices, availability, uses and credit
terms.
Developed
and executed annual sales plans and strategies for Miami and West Palm territory. Monitored market conditions, product innovations and competitor activity, and adjusted account sales approach to address latest market developments. Education Media Production
Not yet graduated. : 2004 The Art Institute of Ft. Lauderdale － City , State High School Diploma : 2002 Coconut Creek High School － City , State Academic High School Graduate Languages Fluent in Spanish Skills billing, credit, customer service, Experienced in FileMaker, Managing Major Accounts, VIP Customers, Media Production, managing new construction properties, great selling skills, supervisor and exceptional customer services skills. | SALES |
SALES ASSOCIATE Skills Motivated Seller Customer Service Oriented Attention to Detail Quick Learner Retains Information with ease Commitment to Professionalism Persuasive Communicator Summary Motivated strategic sales professional with three years of experience. Focused, driven and detail oriented with great communication skills. Works well as an independent associate or in a team environment. Looking to join a team of hardworking individuals working towards the same goal. Experience 10/2015 to Current Sales Associate Company Name － City , State Helped lead the store to a 15% increase for both years employed. Approach browsing customers and initiate conversations to determine buying preferences. Recommend specific styles based on customers footwear needs. Properly took measurements of the customers foot and inquired about any ailments. Recommended additional items to increase sales and multiples. Provided a level of customer service regardless of difficultly level. Consistently in the top for sales each month and kept 'perfect numbers'. Maintained contact with regular clients and often requested by name. 12/2014 to 10/2015 Bridal Consultant Company Name － City , State Used active listening skills as well as knowledge of merchandise to select dress options for brides, and provide feedback to encourage them to purchase. Maintained communication post-sale with brides to continue building rapport and ensure optimal customer service. Consistently delivered 5-10% over monthly plan goals for length of employment. Knowledgeable in Bridal fashion, specifically with Maggie Sottero, Casablanca Bridal, David Tutera Bridal, The Dessy Collection, Alfred Angelo, Bill Levkoff, Mori Lee. Accurately measured and sized, brides and bridal party using various designer size charts. Excelled assisting non-traditional customers. 06/2010 to 12/2014 Waitstaff Company Name － City , State Generated top sales ($2000+ per evening) by marketing nightly specials during high volume days (Fridays, Saturdays and Sundays) Trained new server staff brand operations, restaurant compliance and customer expectations. One of two head trainers. Successfully promoted additional drink and menu items to guests to increase product sales. Educated existing employees when new standards were rolled out. Assured customer happiness through friendly, competent service Ensure servers have performed end of night duties accurately. Education and Training 2006 High School Diploma Stevens High School － City , State , USA Business Management Black Hills State University － City , State , USA | SALES |
BUSINESS DEVELOPMENT INTERN Summary Highly skilled and organized individual who has won employee of the month a lot of times with an infectious enthusiasm to work in fast paced environment. Highlights Focused and disciplined High volume production capability Bilingual (English/Twi) Healthy cuisine expert Exceptional written and oral communication abilities Experience Dietary Aide , 09/2013 to Current Company Name － City , State Collaborated extensively with interdisciplinary care team to meet the nutritional needs of each resident. Devised meal plans in line with patients' age, gender, diagnosis, cultural background and religious practices. Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports. Advised new cooking techniques and equipment to kitchen staff. Chef , 05/2013 to 08/2013 Company Name － City , State Identified opportunities to increase revenue, decrease kitchen expenses and maximize departmental productivity without compromising guest satisfaction. Served classic English, French and modern European. Collaborated closely with the Food and Beverage Director to conduct staff meetings and resolve service, product and personnel issues Kitchen Manager , 08/2008 to 04/2013 Company Name － City , State Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles. Tremendously increased sales after becoming the manager. Monitored customer preferences to determine focus of sales efforts. Directed and supervised employees engaged in sales, food preparation Determined staff promotions and demotions, and terminated employees when necessary. Up-sold additional menu items, beverages and desserts to increase restaurant profits. Education CURLINARY , 1999 Kumasi Polytechnic － City , GHANA Coursework in Culinary Arts Coursework in Business and Restaurant Management CURLINARY , 1990 SUNYANI POLYTECHNIC － City , GHANA Coursework in Culinary Arts Skills Proficient with large cooking machines Great culinary skills Organizational skills Highly motivated | BUSINESS-DEVELOPMENT |
CLAIMS SERVICE SPECIALIST Professional Summary Medical Billing Specialist with 3 years experience in a fast-paced, multiple client medical billing company. Researched and denied claims and submitted appeals. Familiar with health billing and collections. Advanced knowledge of claims processing and pre-authorizations. Skills Medical terminology expert ICD-10 (International Classification of Disease Systems) Billing and collection procedures expert Hospital inpatient and outpatient records Inpatient records coding proficiency Outpatient surgery coding specialist HCPCS Coding Guidelines Familiar with commercial and private insurance carriers Insurance and collections procedures DRG and PC grouping Understands insurance benefits Research and data analysis Close attention to detail Adept m ulti-tasker Office support (phones, faxing, filing) Excellent verbal communication MS Windows proficient Customer service award Skilled trainer Excellent time management skills Microsoft Outlook, Word and Excel MS Office expert Supervisory training Accomplished leader Resource management expertise Knowledge of Medicare statutes and regulations Work History Claims Service Specialist , 10/2013
to 06/2014 Company Name – City ,
State Filed claims per NextGen system Discussing coverage's and liability with insured, claimant, and body shops. Also spoke with lienholders and medical providers. Typing and data entry Obtaining police reports to determine liability for claims Reviewing estimates and correspondence faxed, mailed, and emailed in. Issuing payments and scheduling rental reservations for insured and claimants. Precisely completed appropriate claims paperwork, documentation and system entry. Correctly coded and billed medical claims for various hospital and nursing facilities. Verified patients' eligibility and claims status with insurance agencies. Performed qualitative analysis of records to ensure accuracy, internal consistency and correlation of recorded data. Interacted with providers and other medical professionals regarding billing and documentation policies, procedures and regulations. Accurately posted and sent out all medical claims. Submitted electronic/paper claims documentation for timely filing. Claims Specialist , 10/2011
to 07/2012 Company Name – City ,
State Correctly coded and billed medical claims for various hospital and nursing facilities. Meticulously identified and rectified inconsistencies, deficiencies and discrepancies in medical documentation. Diligently filed and followed up on third party claims. Determined prior authorizations for medication and outpatient procedures. Pre-certified medical and radiology procedures, surgeries and echocardiograms. Researched questions and concerns from providers and provided detailed responses. Reviewed, analyzed and managed coding of diagnostic and treatment procedures contained in outpatient medical records. Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy. Actively maintained current working knowledge of CPT and ICD-9 coding principles, government regulation, protocols and third party requirements regarding billing. Managed collections claims for unpaid bills against the estates of debtors. Accurately posted and sent out all medical claims. Submitted electronic/paper claims documentation for timely filing. Performed billing and coding procedures for ambulance, emergency room, impatient and outpatient services. Precisely evaluated and verified benefits and eligibility. Responded to correspondence from insurance companies. Identified and resolved patient billing and payment issues. Confidently and adeptly handled claim denials and/or appeals. Evaluated patients' financial status and established appropriate payment plans. Reviewed and resolved claim issues captured in TES/CLAIMS edits and the clearing house. Examined patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under their policies when applicable. Updated patient financial information to guarantee accuracy. Subject Matter Expert , 07/2012
to 10/2013 Company Name – City ,
State Initiated audit process to evaluate thoroughness of documentation and maintenance of facility standards. Created and maintained computerized record management systems to record and process data and generate reports. Supervised 15+ claims specialist and answered work-related questions via chat instant messaging system Took escalated calls from providers providing excellent customer service and solving all claim related problems. Manually reprocessed claims for accuracy after being sent back by facilities with questions about denials and non-payment. Cross-trained and backed up other customer service managers. Solved unresolved customer issues. Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals. Identified individual development needs with appropriate training. Effective liaison between customers and internal departments. Defused volatile customer situations calmly and courteously. Healthcare Agent , Education Associate of Science : Medical Billing and Coding , Current Central Piedmont Community College - City ,
State Coursework in Business, Accounting and Healthcare Administration Coursework in Healthcare Management Coursework in Healthcare Administration Coursework in Medical Front Office Assisting High School Diploma : 10 2007 Skills accounting, benefits, billing, communication skills, customer satisfaction, customer service, customer service training, data entry, focus, insurance, listening, Medical Billing, police, problem resolution, Coding, Read, scheduling, supervisor, Typing, type | HEALTHCARE |
BUSINESS DEVELOPMENT CONSULTANT Summary Experienced Life Science Sales and Marketing specialist with track record in growing customer base and
maximizing sales. Motivated and ambitious with ability to increase business opportunities through dynamic
marketing strategies and effective communication. Able to use analytical skills and industry knowledge to develop
innovative strategies for success. Skills Business Development Account Management Competitive Analysis Prospecting/Cold Calling Knowledge of Drug Development Cycle Sales and Marketing Strategizing Market Research and Analysis Marketing Management Event Planning C-level Presentations RFP/RFI/Bid Preparation Public relations Experience Business Development Consultant Mar 2018 to Current Company Name － City , State SGW Pharma Marketing is a B2B life science marketing agency focused on connecting drug development companies with target audiences (development partners, investors, service providers etc.) by developing and managing integrated, full circle marketing programs . Oversaw business, client and vendor negotiations. Effectively directed internal marketing, communications and sales support staff. Improved marketing plans, sales strategies and customer relations to maximize business development. Leveraged industry trends in client markets to shape value-added solutions and approaches for key audiences. Streamlined operational efficiencies, developed sales tracking reports for planning by executive team. Maintained strong understanding of competitors, their offerings and their presence across globe. Account Executive Oct 2017 to Feb 2018 Company Name － City , State American Laboratory Trading provides asset management services and high-quality refurbished laboratory.equipment to clients in the life science academia and industry Promoted business growth in NC by maximizing existing client relationships and identifying new business opportunities through cold calling, networking, marketing and prospective database leads Completed daily outbound calls, up to 50 calls per day Discovered new opportunities to grow and expand inventory of products through product acquisition Successfully increased monthly sales revenue by 75% each month Kept detailed records of daily activities and client relations through Salesforce.com Southeast Sales Executive Apr 2016 to Sep 2017 Company Name － City , State SGS Life Science Services is a global leader in R&D and Quality Control testing services for the pharmaceutical, medical device and biopharmaceutical industries. Prospected and conducted more than 45 face-to-face sales calls per month with business executives and directors throughout assigned territory. Successfully acquired average of 1.5 new customers per month achieving 108% of total Revenue Target for 2016. Represented the company at focused industry trade show and/or networking events. Attended monthly sales meetings and quarterly sales training. Manager, Business Development Feb 2013 to Apr 2016 Company Name － City , State Advantar Labs (now part of Eurofins) is a GMP contract laboratory specializing in small and large molecule drug development programs. Secured new business by building strong client relationships and cultivating a deep understanding of sponsor needs. Initiated two key partnerships which resulted in 47% revenue growth. Successfully developed and planned relationship cultivating events to promote growth resulting in expansion of clientele base by 35%. Developed innovative and targeted marketing strategies to support overall branding objectives. Played key role in the addition and launch of new service offerings Maintained up-to-date knowledge of industry, target accounts and competitive landscape. Account Manager I Sep 2011 to Feb 2013 Company Name － City , State Cirrus Pharmaceuticals (now Recipharm) is a contract product development company assisting biotechnology and pharmaceutical companies with dosage form development projects, specifically inhaled dose products. Developed strategies to drive partnering with 8 new clients in 2012 and grew underdeveloped territory with no existing contacts or leads. Represented company at professional trade shows and conferences as subject matter expert; held information sessions and made presentations to win new business Identified and grew an adjacent, untapped market. Able to secure new business within 4 months of starting role Served as liaison between customer and Cirrus' project management team, scientific leaders and executive management to allow for seamless project initiation Sales Consultant Apr 2011 to Sep 2011 Company Name － City , State Tarheel Media Solutions provides marketing and advertising solutions to small businesses in North Carolina. Established new customer accounts through perseverance, dedicated cold calling and exceptional service. Demonstrated products to show potential customers benefit/advantages and encourage purchases. Researched and customized service proposals for clients. Consistently met and exceeded sales goals by 20%. Fundraising and Marketing Intern Oct 2010 to Mar 2011 Company Name － City , State The Muscular Dystrophy Association is a nonprofit health agency dedicated to curing muscular dystrophy, ALS and related diseases by funding worldwide research Supported Fundraising Director in organization and management of all activities associated with community fundraising events. Cultivated relationships with community leaders, businesses and local citizens in effort to draw attention to MDA and add new donors/volunteers. Gathered and analyzed cultural, educational, social and demographic data about the community to guide local program development. Education and Training Bachelor of Science , Chemistry 2009 University of North Carolina Wilmington － City , State , United States Minor in Spanish GPA 3.45 Skills Proficient with Salesforce, Oracle, ACT!, SharpSpring, Microsoft Office, MailChimp, Pardot, Yammer, Google Chrome, Skype Business, GoTo Meeting, LinkedIn, Twitter, Marketing Automation Software, Lead Generation Software, CRM Systems, Concepts & Applications of Chemistry, Contract Research, Analytical Lab Equipment | BUSINESS-DEVELOPMENT |
SENIOR ACCOUNTANT Summary 8+ years of accomplished experience in the field of accounting Team and organizational training from a major global public corporation Exceptionally fast, efficient and organized Knowledge of all accounting functions: GL, PL, and BS - budgets, forecasting, variance analysis, trend analysis, financial reporting, reconciliations, work papers, journal entries, accruals, AP, AR Experience in GAAP and Statutory accounting and monthly and year-end closing processes Highlights Oracle Financial, PeopleSoft, Microsoft Dynamics Nav, Microsoft Office Suite, Outlook, Lotus Notes Experience Senior Accountant 06/2015 to Current Company Name City , State Prepare, examine, or analyze accounting records, financial statements, or other financial reports to assess accuracy, completeness, and conformance to reporting and procedural standards. Process, prepare and maintain reporting related to Inventory, and all associated recurring and/or ad hoc journal entries, account analysis, financial reporting, account reconciliation and system interface analysis, (COGS, Rebates, Adjustments, Other Revenues) in accordance with established general accounting policies and procedures Summarize vendor contracts and/or annual contract amendments to extract financial pertinent information to determine rebate configuration for monthly/quarterly invoicing Create, review revenue loaders, rebate, billing invoices and track the payment status Prepare communications such as memos, presentation charts, and process documentation, and coordinate with other departments with assembling information for reporting results Maintain Sox controls and departmental documentation Train new staff and review the work of less experienced staff Cross training with other team members in other accounting functions. Accountant II 09/2013 to 05/2014 Company Name City , State Completed assigned reconciliations accurately, completely and in the time frame required by corporate policies Prepared and ensured accuracy and integrity of accounting and transactional records to ensure proper financial reporting Worked with internal Financial Reporting personnel to support timely and accurate completion of monthly, quarterly and annual internal and external reporting Processed and maintained assigned ad hoc or recurring journal entries in a timely and accurate manner Ensured that interfaces between ancillary systems and the general ledger are processed timely and accurately so that the affected assigned general ledger accounts are complete, accurate and properly classified Independently reviewed revenue and expense accounts for accuracy; determined proper accruals Nicole Morgan Resume Page 2 of 2 Independently provided prompt, courteous and professional customer service to internal and external users of information provided by the Accounting department Worked with external audit firm to support timely completion of audits or compliance reporting Assisted other departments with compiling information and reporting results and variances. Accountant II 12/2008 to 01/2013 Company Name City , State Assisted in the month/year end close and preparation of associated journal entries Performed detailed analysis of the general ledger in conjunction with the month end close Responsible for the preparation of foreign branch balance sheets, income statements, and fixed assets schedules and reconciliations Verified and analyzed monthly and quarterly underwriting activity as reported by foreign branches, subsidiaries and affiliates, Pools and Syndicates Recognized and investigated unusual results utilizing all available resources and effectively communicated findings to management Analyzed and recorded foreign branch results on home office books, interacting with other areas, to ensure the accuracy of journal entries Reconciled ledger balances resulting from underwriting activity, account settlements, and profit and loss on foreign exchange and between sub-ledger and general ledger to insure accurate figures before monthly sub-ledger close Cash settlements through wire transfers, electronic receipts, check deposits, ach payments, and check requests. Associate 10/2006 to 06/2008 Company Name City , State Developed, coordinated and planned expense budgets, forecasts, headcount monitoring and tracking and consolidated and analyzed trends of the expenses for Compensation and Planning within Agency Division successfully ended the year within +/- 2% variance to forecast. Prepared, updated and monitored monthly Financial Analysis Summaries and budget templates for the monthly financial management presentations including actual and projected results. Coordinated with section managers to prepare budget uploads and monthly Budget versus Actual meetings. Prepared recurring and ad-hoc journal entries and provided ad hoc analysis reporting to management as needed, such as identifying spending trends, analyzing variances, or for other purposes as requested. Education Masters of Science : Accounting KEAN UNIVERSITY State Accounting Bachelor of Science : Management Science Management Science Skills account reconciliation, Accounting, general accounting, accruals, ad, Agency, balance sheets, billing, budgets, Budget, charts, compliance reporting, contracts, customer service, documentation, financial, Financial Analysis, financial management, financial reports, Financial Reporting, financial statements, fixed assets, foreign exchange, frame, general ledger, general ledger accounts, home office, Inventory, invoicing, ledger, Lotus Notes, meetings, Microsoft Dynamics, Microsoft Office Suite, Outlook, month end close, Oracle Financial, PeopleSoft, personnel, policies, presentations, profit and loss, reporting, settlements, underwriting | ACCOUNTANT |
INFORMATION TECHNOLOGY SPECIALIST/SYSTEM ANALYSIS Summary I have over 10 years of professional service in Information Technology Support and Technical Operations in working with the Federal Government and private sectors. I have a broad knowledge and expertise in strategic planning, IT Business Systems, Network Operations, IT Security and System Analysis. My goal is to secure permanent employment within a outstanding organization that offer opportunities for growth and advancement, while implementing a high degree of professionalism, enthusiasm, initiative on a daily basis. Highlights Active Top Security Clearance/SCI Certified Cisco Network Associate Certified CompTIA Security+ Microsoft SharePoint 2010 Train Experience Company Name February 2015 to May 2016 Information Technology Specialist/System Analysis City , State Serve as IT System Analyst; assist with business process improvement efforts, responsible for the physical setup of computer workstations, configuration of Microsoft Outlook 2013, operation, and integration of hardware and software components associated with databases that support the Department of The Army. Monitor network to ensure network availability to all system users and perform necessary maintenance to support network availability. Collaborate and work together with Joint Service Provider, Information Technology Agency, DISA and Video Teleconference Team, coordinate and implement superior IT services to Army G-3-5-7staff and customers. Develop document and implement IT asset management program to identify the location and maintain accountability of IT equipment. Serve as Contract Office Representative, effectively manage Verizon service contract, in business systems tools such as Contractor Performance Assessment Reporting System (CPARS) and Wide Area Work Flow (WAWF). Manage IT related issues in through trouble ticketing system known as Remedy. Coordinate with custom care liaison regarding Technical Assessment and Cost Estimate, Life Cycle Replacement. Prepare documentation on complex systems, processes in assigned functional area of responsibility and maintain business continuity plan. Manage copier and printer inventory program Serves as Entitlement Manager for DoD Enterprise Email system, create distribution list, email accounts, restrict and grant permission to both individual and group emails. Responsible for analyzing new information technology equipment and conduct testing of product and services. Responsible for migration of ISDN and VOIP telephone systems of over 1500 users. Ensure corrective actions to restore operational services the Verizon software applications. Provide technical assistance and desktop support on various operating systems and applications. Conduct information assurance and security training and manage network account access requests. Serve as an advisor to the Chief Information Officer on matters relating to security vulnerabilities and threats to G-3-5-7's computer systems. Develop corresponding security countermeasures necessary to protect technical, complex, sensitive and classified information processed on Army computer equipment. Provide technical support and assist in preparing and implementing policy guidance to G-3-5-7 organization. Evaluate adequacy of new or revised information security policy, standards, and procedural guidance and support for the protection of information technology systems. Work closely with program and project activities to develop safeguards for the computers that are connected to Army networks. Review operational and technical security aspects associated with specific sites and facilities to determine vulnerability and threat. Company Name October 2013 to December 2014 Information Technology Specialist/Network Administrator City , State Serve as a system analyst; primary job duty is to monitor servers and load balancers activity through sophisticated software applications such as HP Business Services Manager, HP Network Node Manager, and HP Operation Manager for UNIX. Schedule application stop monitoring through platform on mainframes. Assist both national and international Boeing and AT&T customers when alarms are received from voice over internet protocol telephone, Break/Fix, wireless LAN control (access point) circuit, catalytic switches, routers, servers and flight line managed applications. Preform triage procedures then trouble shoot and escalate service ticket, assign tickets into the appropriate network or global group for further investigation (usually Tier 3 IT help desk or higher support). Operate and utilizes various software applications to include but not limited to: SPARK instant messaging, Same Time Lotus Notes, Microsoft LYNC, and Network Data Viewer (NDV), Remedy ticketing, Riverbed, Names and Address Management System (NAMS), Circuit Design & Configuration (CDC) and Cisco Prime. Daily reports, manage ticketing disposal and conduct shift change brief. Monitor functionality, information assurance, security, and integrity of internet services; troubleshoots and resolves technical problems with the design and delivery of internet services; collects and analyzes internet service usage and performance statistics; evaluates new internet services and technologies; and provides technical advice to internet content providers. Company Name April 2005 to July 2013 Information Technology Specialist City , State Knowledge of data communications, networking equipment such as wide area network, local network routers, switches assist in trouble shooting devices and computers with end users. Coordinates and schedule with ATT internet provider to set up and install voice teleconferences (VTC) through Polygram system, provided IT telephone support, customer service, employ Microsoft Windows 7, and operating systems upgrade. Image hard-drives through use of Ghost Cast server, unlock computers through Dame Ware remote access, and utilize active directory program, reset pins and passwords. Ability to support common applications and access/password management used in the industry, including Microsoft, Active Directory, Resource Access Control Facility (RACF) environments. Knowledge of information systems security policies and assurance. Enterprise server, LAN, e-mail system administration experience and issue help desk trouble tickets. Managed highly classified telecommunication materials. Received and distributed sensitive items to over 100 organizations with no deficiencies. Maintained and tracked incoming/ outgoing security material. Assisted with the standard procedure to ship and package of electronic equipment. Issued special telecommunication encryption keys to civilian companies and military commands. Provide strategic planning and operation support to command group in Germany. Preformed analytical, technical and administrative work planning, daily inventory, diagnose and respond to customer incident reports, site evaluation to ensure clients are incompliance, resolved issues with loading keys into electronic simple key loader, prepare reports, brief clients and higher chain of command and supervised four personals. Implemented and preformed retention control program of military personnel. Providing guidance on administrative and military personnel matters. Installs, maintains, and troubleshoots Signal support equipment and terminal devices. Installs, operates, and maintains designated radio and data distribution systems. Maintains selected electronic devices. Performs Signal support functions, to include providing technical assistance and training for user owned and operated automation and communications equipment. Prepares maintenance and supply requests for unit level Signal support. Operates and performs preventive maintenance checks and services on assigned vehicles. Supervises, installs, maintains and troubleshoots Signal support systems and terminal devices, to include radio, wire, and battlefield automated systems. Provides technical assistance and unit level training for automation, communication, and user owned and operated Signal equipment. Disseminates information services policy Installs, operates and performs preventive maintenance checks and services on power generators. Performed duties as an aviation operations specialist in the primarily job responsibility to schedule and dispatch tactical aircraft missions. Operate one of the largest fleets of aircraft in the world and keep them running safe and efficient. Process local and cross-country flight clearances. Check accuracy of flight plans and coordinate them. Maintain flight logs on incoming/outgoing flights and individual flight records. Alert crash crews of emergencies. Interpret and post weather reports. Company Name March 2004 to April 2006 Data Entry Specialist City , State Served as a medical reviewer and data entry processor of DOT physical examines of various clients into medical system program Occulink, Microsoft excel for tracking of missing information. Performed administrative duties, customer service, maintained files, and medical records. Correspond and coordinated with medical professionals, performed client audit, analyst. physical exams to ensure accuracy of medical history, educated clients on quality assurance, proper data processing, expedition of timely feedback, exams and increase productivity. Process data entry and transmits data to appropriate site. Edits and performs quality assurance and quality control checks during the input of data from source documents. Assists in quality control edits by retrieving reports for the data collectors and Team Chief. Organizes all completed source documents and mail with appropriate attachments to filing site. Makes weekly transaction tapes along with weekly form counts and prepares tapes and forms to be mailed to appropriate site. Plan and schedule installation of new or modified hardware, operating systems, and applications software. Maintain systems configuration and manage installation and integration of systems fixes, updates, and enhancements. Oversee/perform equipment installation or relocation, testing and acceptance processes. Analyze and evaluate work concerned with integrated systems of computer programs and/or computer equipment. Develop and document systems administration standard operating procedures. Education GRANTHAM UNIVERSITY 2017 Master of Science : Information Management Technology City , State SAINT LEO UNIVERSITY 2015 Bachelor of Business Administration : Management City , State SAINT LEO UNIVERSITY 2013 Associate of Arts : Liberal Arts City , State Additional Information Active Top Secret Clearance, Graduate of Signal Systems Support Advance Leader Course in Information Systems and Networking training, Military Good Conduct Awards, Overseas Ribbons, Operation Iraq Freedom Award, Global War on Terrorism Award, and Certificate of Appreciation. Golden Harvest volunteer community services. Recognized as Non-Commission Officer of the Month December 2012 and a candidate for Battalion Non-Commission Officer of the year March 2012. Skills Active Directory, Microsoft Outlook 2013, Windows 7, Windows 10, system security, data automation, Circuit Design application, UNIX client server, interpersonal skills, hardware and software installations, network systems, content encryption, customer relations, desktop support, telecommunications, databases query, electronic filing, forms, Microsoft Windows deployment, software Imaging, contract specialist and acquisition. Supply and property inventory, WAN, LAN, Lotus Notes, mainframes, materials, trouble shooting and ticketing systems, network security,policies, formal presentations, quality assurance, Life Cycle Replacement (LCR), radio communication, geographical statistics, strategic planning, supervisor, Cisco switches and routers, system administration, and technical support. | INFORMATION-TECHNOLOGY |
CUSTOMER SERVICE REPRESENTATIVE Summary My favorite part of working is being able to interact with people. I love to provide Customer Service and provide the best experience with the company. My personal experiences have made me realize I like to make a call or a store visit more worthwhile for the customer. My purpose is make what can be a boring or tedious task to be a better experience and make a happy and loyal customer. I mainly have worked in call centers and a little experience in sales and store customer service. Highlights High customer service standards Computer skills in power point, word, autocadd, chief architect, word spreadsheet, some Excel, internet, and intranet. Dedicated to process improvement Conflict resolution proficiency Devoted to data integrity Troubleshooting skills Proficient with Microsoft Office Suite Bilingual in Spanish Proficient in reading and writing in spanish Strong writing skills and comprehension in both English and Spanish Accomplishments Managed call flow with up to 200+ calls in queue per minute. Exceeded corporate target for customer satisfaction for 2-3 months in a row several times. Earned cash bonuses for Customer Satisfaction several times Experience Customer Service Representative Sep 2014 to Mar 2015 Company Name － City , State TMG is a call center where I attended customers with their Medicare RX plans and for Medicare Advantage Plans. Accomplished customer satisfaction with members regarding billing, advising on health and dental benefits, quoting benefits and enrollments. Customer Service Representative Oct 2013 to Sep 2014 Company Name － City , State Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified timeframes. Improved customer ratings. Sitel is a call center that is a third party outsourcing company that takes billing calls for USAA insurance company. My job was to answer billing inquiries for home and auto insurance. Successfully set up non payment cancellation arrangements, applied payments and resolved billing issues. Customer Service Representative Aug 2011 to May 2013 Company Name － City , State Collected customer feedback and made process changes to exceed customer satisfaction goals. Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Developed effective relationships with all call center departments through clear communication. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Built customer loyalty by placing follow-up calls for customers who reported product issues. Provided assistance to customers with online orders. Communicated any video rentals owed via the store portals when needed. Besides attending customers on phone, I also resolved issues to customer requests and assistance via emails sent in to company. Worked with management and corresponding departments related with complaints received from customers. Customer Service Oct 2009 to May 2010 Company Name － City , State I worked for Headway Corporate on a contract (temporary) basis at AIG/WNL where I had the opportunity to speak to clients about their retirement plans and products like 401k's and annuities. Maintained up-to-date records at all times. Built customer loyalty by placing follow-up calls for customers who reported product issues. Agent Apr 2006 to Feb 2009 Company Name － City , State Represented Nationwide as a licensed Customer Service Agent Performed quotes and changes to auto and home insurance policies. Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times. Properly directed inbound calls in phone queues to improve call flow. Floor Sales Associate May 2004 to Oct 2005 Company Name － City , State Enhanced customer service by interacting with customers and pinpointing their search an d needs on the product they were looking for. Boosted sales by offering other choices and taking advantage of the sale for the week. Healthcare Provider Aug 1999 to Oct 2001 Company Name － City , State AHS is a company who cares for mentally and physically disabled adults. My job consisted of helping patients with their everyday activities, including transportation and med administration. Observed and documented patient status and reported patient complaints to the case manager. Planned, prepared and served meals and snacks according to prescribed diets. Healthcare Provider Jan 1999 to Aug 1999 Company Name － City , State Through Manna I cared for a mentally and physically disabled adult. I cared for only one because I was a long distance employee in El Paso, TX. Positioned client for comfort and to prevent skin pressure problems. Documented client records on daily flow sheets. Communicated to parents of client and to company. Cared for client at either parents home as well as transportation when needed. Education Associate of Arts , Interior Design 2004 Amarillo College － City , State , USA Associate of Arts , Interior Design Border Institute of Technology Amarillo College － City , State Began Associates degree here but moved to Amarillo and continued and finished education in Amarillo Interests My interests are my family and enjoying my husband and children. I love history, arts and movies. We love to travel, sight seeing and visiting other family members. Languages I am fluent, reading, writing, and speaking both English and Spanish. Skills Excellent interpersonal skills Compassionate and trustworthy Detail-oriented Time management Professional and friendly Telephone Skills Active Learning Additional Information I like to spend time with family and church family. I like to support school fund raisers and show appreciation for music and arts. | HEALTHCARE |
PRODUCTION SUPERVISOR / VALUE STREAM LEADER Summary To obtain employment within your company with an opportunity for growth and advancement. Highlights Experienced in production scheduling Knowledgeable of quality control standards Experience in value stream mapping Dedication to product quality Accomplishments Planned, directed, coordinated and assigned manpower to efficiently meet production requirements.Supervised first shift operations and more than thirty-five production and assembly line staff. Experience Production Supervisor / Value Stream Leader October 2014 Company Name － City , State Responsible for daily production needs within the basic compressor build lines. Reviewed production orders, schedules, delivery dates and inventory levels to determine product availability. Mastered the intricacies of the process flow within each department. Established and adjusted work procedures to meet production schedules. Supervised production schedules, production quality and on time delivery. Reviewed production orders, schedules, delivery dates and inventory levels to determine product availability. Implemented root cause and corrective actions to remove production constraints and improve product quality. Improved efficiency and productivity by eliminating waste and production constraints. Organized, prioritized and managed plant maintenance projects to keep facility safe, efficient and clean. ENGINEERING LAB MANAGER July 1997 to October 2014 Company Name － City , State Responsible for building and assembling test compressors and auxiliary test equipment, recording test procedures and results, and making recommendations for changes in equipment, product, and/or test methods.Perform tests using standard engineering test procedures and equipment without supervision such as performance test, oil carryover, vibration and noise testing. Resolve routine instrumentation and testing problems or malfunctions. Make recommendations for changes / improvements to products to reduce cost or enhance quality. Coordinated and developed new product design in collaboration with engineering staff.Completed key projects on time, on budget and with a high level of accuracy. Implemented root cause and corrective actions to remove production constraints and improve product quality. PROCESS TECHNICIAN Company Name － City , State Develop and document standard operational methods to improve repeatability and quality in manufacturing. Work closely with warranty team and manufacturing groups to implement corrective measures into the standard operational methods as needed. Emphasis will be on visual controls methods and job instructions for training and qualifications purposes. Work closely with the natural work groups, value stream leaders, quality engineers and manufacturing engineers. MACHINIST/ASSEMBLER April 1993 to April 1997 Company Name － City , State Job duties include building of several types of air compressors from single-stage to two- stage compressors. Troubleshooting and correcting any problems that may arise during assembly. Running numerous types of machinery, from CNC machining centers to CNC lathes, automatic and manual lathes, crankshaft grinders to various types of drills. Worked with close tolerances on all machined parts from rough castings to finished products ready for assembly. Have experience in blue print reading and schematics also. AVIATION ORDNANCEMAN Company Name － City , State Preformed maintenance on the S-3B Viking aircraft while stationed Various duties included general maintenance of the aircraft, repair of broken wires, reading of blueprints and schematics, computer checks, repair of several different control boxes that are connected to the computers which operate on the systems that was related to my field of work. Treating and preserving the aircraft from different types of corrosion, loading of different types of ordinance, such as bombs, missals, and various types of counter measure equipment. Obtained several types of licenses that pertained to my field, such as ordnance driver which allowed transportation of bombs and missiles from holding areas final destination for loading. Many types of release checks which included testing the aircraft to make sure that weapons loaded would release properly in a safe condition. Upkeep of equipment that needed calibration. Education GRADUATE : 1998 John Wood Community College － City , State May, 1987 Quincy Senior High School － City , State Personal Information Fishing, Spending time with family and friends.
Strengths Adaptable and flexible, Self starter, Highly motivated Additional Information Awards received Honorable Discharge, US Navy…………………April, 1997 Confidential Security Clearance, US Navy………Sept 93-
Apr 97 Airman of the Month Award……………………. Nov, 1996 Airman of the Year Award……………………….1996
Interests Hunting & Fishing, Spending time with family and friends.
Strengths Adaptable and flexible, Self starter, Highly motivated Skills blue print reading, blueprints, calibration, CNC, grinders, lathes, machinery, machining, weapons, natural, oil, quality, reading, recording, schematics, supervision, test equipment, transportation, Troubleshooting | AVIATION |
CONSULTANT Summary Over 20 years experience working with IFC on many sectors - oil and gas, mining, renewable energy and Skills Experience with IFC jeopardy projects, portfolio management. Experience with several IFC Portfolio Databases. Experience Consultant , 12/1996 to Current Company Name － City Conducted risk and impairment analyses of IFC's portfolio of loan and equity investments and recommended to senior management the specific loss reserves to cover impaired individual investments. Analyzed financial statements of client companies and coordinated with Investment Officers to validate information from IFC files. Participated in the development of a new loan loss reserve forecasting tool based on loan migration analysis. Took part in the preparation of the FY97 Loss Reserve Review Paper. Participated in discussions on the status of investee companies with the Investment Departments. Prepared project status reports to external auditors. Policy Analyst , 03/1991 to 07/1994 Company Name － City Managed a team of seven professionals to establish and operate one of the Company's first joint ventures with the Austrian partner Berthold & Stempel. Worked on the introduction of leasing in the hotel and catering divisions of the company. Worked with Senior Management on the introduction of a new accounting system. Lecturer , 01/1987 to 03/1991 Company Name Taught a course in Microeconomics. Participated in a number of projects on companies' restructuring and regional development issues with local enterprises and government agencies. Languages Bulgarian and Russian (fluent); German (working knowledge). Education and Training MBA : Finance , November 1996 GEORGETOWN UNIVERSITY － City , State Finance 3.67 Finance Club, Consulting Club.
* SEED (Students for Eastern European Development) --Fund-raiser. MS : Economics , February 1987 Varna University School of Economics Varna Bulgaria Economics 3.85/4.00 Graduated in the top 5%.
* Gold Medal from the Bulgarian Ministry of Education awarded for academic excellence. Skills accounting system, Bulgarian, Consulting, client, Database, equity, Senior Management, Finance, financial statements, forecasting, German, government, investments, migration, Russian (fluent, spread sheet, word processing | CONSULTANT |
CONSULTANT Summary Accomplished and highly skilled Controller with a proven ability to impact corporate performance through skillful orchestration of fiscal management and team leadership. Keen ability to influence processes integral to company growth driving operational excellence and achievement of objectives. Expertise in financial statement preparation and analysis, operational management, forecasting, and cost control. Provide strategic value by leveraging current financial administration trends and regulatory guidelines to shape solutions and approaches. Fiscal Administration Team Leadership Financial Statements Project Management Strategic Planning Development and Training Fiscal Report Generation Regulatory Compliance Cost Analysis Forecasting Highlights Navision* MAS 200 * Platinum * Oracle * Team * MS Office Suite * Peachtree Accounting * Turbo Tax * ATB General Ledger * QuickBooks Pro * FASB Depreciation for Windows .NetSuite Experience Consultant July 2014 to Current Company Name － City , State Manage monthly general ledger close and prepare financial statements for subsidiary company. Assist in quarterly financial statements with the control company reviewed by CFO. Brought up to date all quarterly sales tax reports to various states. Entrusted to do due diligence on a potential acquisition. Worked on various project assigned to. Controller August 2001 to May 2014 Company Name － City , State Highly valued financial controller with full accountability to formulate monthly consolidated financial statements and weekly cash forecasts. Successfully manage a team of 10 direct reports enveloping accounting and credit and collections operations guiding industry best practices to align with corporate strategy. Develop and oversee operating budgets by performing in-depth analysis of revenue, cost allocations, and expenditures to ensure optimal cost control. Strategically balance company growth plans with effective risk management through improved economic management policies and internal controls. Ensure accuracies in reconciliations, payroll processing, and reporting, keeping abreast of evolving company and industry trends/policies to achieve optimal efficiency. Entrusted to lead complex projects for senior management team and annual audit engagement procedures. Routinely partner with banks and financial institutions to prepare monthly borrowing base report. Carlo De Pinto. Controller June 2000 to August 2001 Company Name － City , State Led accounting and operations team of 10 professionals while preparing financial statements, sales commission reports, payroll, cost reports, budgets, and financial forecasts. Collaborated with change management teams to understand impacts of new accounting policies, financial statement initiatives, and non-standard transactions. Mentored new accountants on operational accounting, expense analysis, company standards, and variance analysis to drive operational excellence. Managed preparation of 401K and insurance documentation, as well as monthly sales tax filing/reporting encompassing 26 states. Expedited software implementation project resulting in a seamless transition to new accounting program. Functioned as a notably respected consultant with proficient coordination of special management projects. Controller March 1999 to May 2000 Company Name － City , State Built a highly competent team of 6 accounting professionals and maintained full responsibility of monthly and quarterly financial statement preparation for multiple subsidiaries. Carried out intricate side-by-side comparisons of monthly budgeted figures vs. actual revenue and expenses, subsequently formulating variance justifications. Prepared comprehensive year-end budget analysis, monthly account analysis, and intercompany reconciliations. Senior Accountant May 1992 to March 1999 Company Name － City , State Gained valuable exposure to construction, real estate, insurance, legal, and granite/marble industries while preparing financial reports and managing staff accountant team in tax and audit operations. Presented and monitored percentage of completion contracts along with pension and profit sharing plans with detailed reporting tools. Education Bachelor of Arts : Economics Accounting Montclair State College － City , State Economics Accounting Skills accounting, accountant, balance, budget analysis, budgets, change management, consultant, contracts, controller, cost control, credit, documentation, due diligence, senior management, filing, financial, financial statements, General Ledger, insurance, legal, managing, MS Office Suite, Windows, Navision, Oracle, payroll, payroll processing, Peachtree Accounting, Platinum, policies, profit, QuickBooks Pro, real estate, reporting, risk management, sales, strategy, tax, Turbo Tax, year-end | CONSULTANT |
DEVELOPMENT MANAGER Experience Development Manager November 2006 to Current Company Name － City , State Manage annual Walk For Wishes which exceeded revenue goal of $440,000 in FY15 and is expected to raise close to $470,000. Assisted with securing and renewing more than $140,000 Walk For Wishes event sponsors over a goal of $120,000 for FY15. Introduced the company pyramid online fundraising platform into our Walk team efforts and increased one team's goal from $14,000 to more than $32,000. Implement the team structure for our lead sponsor Planet Fitness which allowed them to raise more than $29,000 and created a place for them in our pre-Walk w Develop budget for specific development projects each fiscal year based on actual revenue and expenses from the previous year, and track monthly progress. Collaborated with Erin Ehlers, Sr Manager National Events and Brand Campaigns to implement "best practices" including free registration and a modified version of the Walk Day Experience. Led the Wish Ball, Detroit live auction committee which exceeded its revenue goal of $75,000 to just under $100,000 in its first year. ◦ Created talking points for auctioneer. ◦ Worked with committee to secure attractive packages for audience. ◦ Identified compelling wish stories to "lead" each package. ◦ Followed through on each package for proper tracking in Raiser's Edge, acknowledgments for purchasers and in-kind donors, and implementation of each package. Maintain our Kids For Wish Kids and Third Party Events fundraising programs by implementing "best practices" provided by our national office. ◦ Worked closely with external events on BBB language and guidance. ◦ Review collateral and provide feedback to ensure materials reflect Make-A-Wish Michigan brand guidelines. ◦ Tactfully declined event proposals that did not meet our standards. ◦ Implemented new internal guidelines for license agreements to ensure proper documentation for audit purposes. ◦ Continue to foster growth of online fundraising for these programs and led the team through the transition to Luminate Online. Marketing Manager May 2004 to October 2006 Company Name － City , State Arranged all event logistics including securing contracts with vendors, facilities, parks and rec and police. Attended all events to direct event day activities, volunteers and ensure top level satisfaction of all event sponsors and vendors. Created all Running Fit ads, event flyers and applications using Adobe InDesign. Created weekly e-newsletter and e-mail list of runners, which has grown from 1,500 to more than 10,000. Increased event participation in the following events; Martian Marathon & Half Marathon by 31% from 2004 to 2005, 70% from 2005 to 2006; The Legend trail run by 17% from 2003 to 2004 and by 35% from 2004 to 2005; Dances with Dirt Ultra Marathon by 36% from 2004 to 2005. Prior to my employment Running Fit was losing an estimated 50% of all their co-op advertising funds due to inactivity and improper submissions. At the time of my departure, Running Fit was using 100% of all available co-op advertising dollars. Running Fit created two new events under my direction The Flirt with Dirt 5 & 10K trail run and the Super 5K run. Both events exceeded our goal of having more than 300 finishers and have become annual events. Public Relations & Marketing Intern September 2003 to June 2004 Company Name － City , State Worked closely with Pfizer to ensure sponsor recognition for the exhibit "Microbes: Invisible Aliens Amazing Allies" which was made possible through a grant funded by Pfizer. Wrote press releases, inaugural internal newsletter and copy for Web site. Revised the Museum's media kit, media list and membership letters. Collaborated with the graphics, development, outreach, education and scouts departments on a variety of projects including event planning, phone surveys, research, demonstrations and ticket give-a-ways to local children's organizations. Teamed with outside organizations to plan, promote and implement programs and events such as the 2004 Ann Arbor Family Days and 2004 National Volunteer Week. Evaluated all previous marketing efforts including media coverage in print, internet, television and radio as well as compose a detailed list of corporate and local sponsors and partnerships. Education Bachelor of Science : Public Relations, Marketing , 2004 Eastern Michigan University － City , State , US 1999 to 2004 Eastern Michigan University Ypsilanti, MI Bachelor of Science Major in Public Relations/Minor in Marketing Indiana University Lilly Family School of Philanthropy － City , State , US August 2011 Indiana University Lilly Family School of Philanthropy Phoenix, AZ "The Principals and Techniques of Fundraising" Sponsored by Make-A-Wish America Professional Affiliations Teamed with outside organizations to plan, promote and implement programs and events such as the Ann Arbor Family Days and National Volunteer Week Skills Fundraising, Audit, Best Practices, Budget, Documentation, Its, Progress, Proposals, Marketing, Public Relations, Adobe Indesign, Ads, Advertising, Contracts, Finishers, Indesign, Logistics, Satisfaction, Event Planning, Excel, Microsoft Word, Outlook, Powerpoint, Publisher, Training, Word | PUBLIC-RELATIONS |
SR. LEAVE OF ADMINISTRATIVE SPECIALIST Professional Summary HR Coordinator who brings 10 years developing efficient payroll and benefits processes within corporate human resources settings. Adept at learning new industry laws and standards, as well as incorporating relevant best practices into new planning and coordination. Skills Benefits and payroll coordination Superb interpersonal skills Detail-oriented Background checks Time management Exit interviews Staff recruiting and retention ADP Fluent in English HRIS Lawson Work History Sr. Leave of Administrative Specialist 06/2013 to Current Company Name – City , State Extensive knowledge of Section 125 cafeteria plans, FMLA, COBRA, ERISA and HIPAA regulations. Responsible to analyze and coordinate FMLA, STD, LTD, Military, Personal Leaves and Worker's Compensation. Makes determinations and takes appropriate actions(s) based on state and federal regulations. Supervise Benefits administration team. ADA administration and compliance. Coordinate with employees, managers, HR Partners, and TPA's, to resolve complex leave of absence questions. Train management on proper leave of absence procedures. Review and document the Leave of Absence process for all locations. Represent organization at personnel-related hearings and investigations. Works closely with Safety Manager and Employee Relations Managers to implement preventative measures to reduce WC claims. Also acts as liaison between team and risk management in communicating changes/developments with TPA's. Prepares reports and statistics for lost time and absence trends. Human Resources Specialist 11/2012 to 06/2013 Company Name – City , State Conducted employment verifications and investigations. Facilitated the criminal background check process for new hires. Managed all aspects of leave administration, including employee notifications and vendor management, disability programs and health benefits. Acted as liaison between employees and insurance carriers to resolve problems and clarify benefits. Shadowed employees to determine an accurate description of the duties and skills required for each position. Handled understaffing, disputes, terminating employees and administering disciplinary procedures. Benefits Administrator 05/2012 to 11/2012 Company Name – City , State Responsible for directing and planning the day-to-day operations of group benefit programs (group health, dental, vision, long-term disability, worker's compensation, life insurance, supplemental insurances, Health Savings Plan, 401(k) plan and retirement plan). Investigated new benefit programs, improve existing programs, supervise and monitor benefit administration. Ensured that all invoices from Vendors are prepared and submitted accurately to Accounting. Coordinated annual open enrollment. Leave of Absence Consultant 02/2012 to 05/2012 Company Name – City , State Coordinated the administration of disability and leave programs. Advised employees on eligibility, provisions, and other matters related to disability and leave programs. Consulted with and advise employees, managers and occasionally HR Managers on eligibility, provisions, and other matters related to disability and leave. Assisted in the preparation and maintenance of employee leave communications. Recommended new and/or improved benefit plan processes and/or cost-saving measures. Senior Benefits Analyst 05/2011 to 11/2011 Company Name – City , State Provided innovative solutions that evolve our benefit offering and strategy Delivered annual financial and plan reporting inclusive of return on investment (ROI), metrics and measures, demographic and plan analytics Analyzed, evaluate and present proposed business initiatives and/or issues. Develop recommendations or solutions that support the business Translated customer needs into effective, valuable solutions and communicate solutions to the business. Ensured effective and efficient operations of our plans Provided communication, training and support to stakeholders Managed vendor partners to ensure the best in class products, programs and service Ensured compliance with all local, State and Federal regulations. Corporate Human Resources Coordinator 10/2006 to 05/2011 Company Name – City , State Maintained human resources records by recording new hires, transfers, terminations, changes in job classifications, merit increases and tracking leave time. Administered and counseled with employees on leaves of absence, FMLA, STD/LTD, Workers Compensation to include documentation, reporting, pay and communication to employee/manager. Liaison with TPA managing COBRA enrollments. Assisted in preparation of employee separation notices and related documentation Provide communication, training and support to stakeholders Organized and administered various special projects for the human resource department such as policies, new hire booklets, compiling data for audits. Handled Tuition Reimbursement approval. Immigration process using the E-Verify program. Conducted Exit interviews. Human Resources Benefit Representative 10/2003 to 10/2006 Company Name – City , State Managed daily entries for new hires, status changes, terminations, health benefits and welfare benefits. Resolved escalated health benefit issues that derived from the Human Resources Service Center. Conducted monthly audits from carrier's invoices and resolving discrepancies. Liaison with TPA managing COBRA enrollments. Managed hiring, enrollment, and orientation for staff members, physicians, fellows, residents and nurses. Conducted new hire orientation and annual enrollment with the benefit's team. Education Master of Science : Current Penn State University -
City ,
State Human Resources and Employment Relations B.S : Human Resources Management 12 2012 Capella University -
Human Resources Management Certifications FMLA Specialist Certification - HR Certification - September 2014 Affiliations Benefits and Compensation Certification - Cornell University - November 2006
Affiliations
Society for Human Resource Management (SHRM)
CEB Human Resources Network Skills Accounting, ADA, ADP, benefits, Benefits administration, clarify, directing, documentation, Employee Relations, financial, hiring, HRIS, human resource, Human Resources, HR, insurance, Lawson, managing, Works, PeopleSoft, personnel, policies, processes, recording, reporting, risk management, Safety, SAP, statistics, strategy, vendor management, vision | DIGITAL-MEDIA |
TRIP COORDINATOR Accomplishments Developing new processes to captures procurement and minimize work flow time for other departments. Maintaining a competitive cost structure while restructuring in response to a changing market and acquisitions. Changed a Non-Manager Financial Technician position into a Manager of Operational Finance position which included managing two department's budgets and the day to day operating procurement. Delivered results by erasing a $1.3 million in expenses along with innovative ways to cut down on cost on an ongoing basis. Professional Summary Skills EXECUTIVE SUMMARY Financial Analyst with extensive experience in all aspects of corporate expenses. Exceptional coaching, mentoring, leading departments and support operating budgets. Procedures in the development of financial forecasts, guidelines and models of operational cost. CORE QUALIFACTIONS Financial accounting procedures in Corporate Finance Reporting and presentations Cost control, Procurement and pricing analysis Budget development and management Sourcing Strategies Development Performance Optimization Process Management Effective Communication Relationship Management Document & Reporting Advanced with Microsoft Products for reporting and presenting Work History 01/2018 to 04/2018 Trip Coordinator Company Name – City , State Scheduled aircraft and coordinate flight crew to accomplish charter requests Resolve operational failures with customers, owners and flight crews Interpret both current weather and weather forecasts provided by the FAA Familiarity with FAR/AIM, Part 135 Rules and Regulations Utilize FOS/NT, Microsoft Word, Excel and Outlook Responsible for improving and simplifying operational procedures for both sales and operations 01/2002 to 12/2012 Manager Company Name – City , State Accountable for 2 departments operating budget, including developing annual operating plan, expense forecasts and other executive management reporting. Responsibilities include negotiating competitive rates, purchasing, monitoring and enforcing contracts compliance. Report to executive management; manage staff of 2 direct reports. Manager Operational Finance Compile and analyze financial information with department heads Managing invoice approval, reconciliation and billing compliance of 25,000 invoices per year Develop integrated revenue/expense analyses, projections, reports, and presentations Create and analyze monthly, quarterly, and annual reports for accuracy Create key performance metrics for Finance and Executive Management. Report was presented weekly to management Lead in several financial/operational projects which included a turning an aircraft into an Air Ambulance and relocating the company to increase profits Identify patterns and subsequent spending activities to help optimize purchasing strategies Maintained 2 departments budgets for the Airline and Flight Department Perform financial forecasting and reconciliation of internal accounts and chain vendors Handle complex and high-level financial analysis of cost domestically and internationally Present and discuss analysis with upper management along with goals Managed business relationships with suppliers, service providers, contract providers, and industry experts Develop annual operating plan and provide monthly expense forecast Identify patterns of demand and subsequent spending activities to help optimize purchasing strategies Negotiate purchase agreements, long-term strategic plan with our supplier of a necessary commodity, thereby allowing our company a leveraged position in terms of margin enhancement. Determine the degree of risk/liability with contract compliance/non-compliance based upon annual spend with vendors and suppliers Lead in Operational Changes and communication to the entire company Management of the two fleet (Lear 35's) for passenger operations in quoting, reporting Profits and reconciliation of the expenses for the related operations. Education 05/2009 Masters of Business Administration : Financial Leadership Franklin University - City , State Financial Leadership 12/2007 Bachelor Degree : Science in Financial Management Franklin University - City , State Science in Financial Management 12/2007 Bachelor Degree : Science Business Administration Franklin University - City , State Science Business Administration Skills Ambulance, balance, billing, Budget development and management, budgets, budget, Bi, coaching, competitive, contracts, Corporate Finance, Cost control, Executive Management, expense reporting, Finance, financial, Financial accounting, Financial Analysis, analyze financial information, Financial Analyst, financial forecasting, financial forecasts, Managing, mentoring, Microsoft Products, Excel, Outlook, NT, Microsoft Word, month end close, negotiating, Optimization, presenting, presentations, pricing, pricing analysis, Process Management, Procurement, profit, purchasing, Relationship Management, reporting, sales, scheduling, Sourcing Strategies, strategic, annual reports | AVIATION |
PLANT PROTECTION AND QUARANTINE TECHNICIAN Summary Environmental Biologist and experienced researcher with expertise in data collection and study. Analytical and detail-oriented. Highlights Certificate study in Wetlands Identification and Delineation Proficient in Microsoft Office suite Excellent verbal and written communication skills Knowledgeable about invasive insects and plant hosts Undergraduate thesis study "Species Diversity of Lepidoptera in Oak Hickory and Northern Hardwood Forests of Luzerne County, PA Accomplishments Keystone College Academic Honor Award -Dean's List Spring 2011 and Fall 2008 Mildred Wrigley Ryder Scholarship Fall 2009 and Spring 2010 Joseph Sirotnak '66, Esq., Memorial Scholarship Fall 2007 and Spring 2009 Experience Plant Protection and Quarantine Technician May 2011 to August 2011 Company Name － City , State Regional specialist independently conducting Asian Long-Horned Beetle and Emerald Ash Borer ground based visual surveys in eight northeastern Pennsylvania counties. Implemented PPQ standards which safeguards agriculture and natural resources from risks associated with plant pests to ensure an abundant, high-quality forest canopy. Employed industry standards effectively collecting forest and insect field data and reporting results in a timely manner. Forest Insect Pest Aide I May 2009 to August 2009 Company Name － City , State Forest Insect Pest Aide May 2008 to August 2008 Company Name － City , State Emerald Ash Borer, Asian Longhorn Beetle, Sirex Wood wasp and apiarian surveys in Lackawanna County, PA (2008) and 10 northeastern Pennsylvania counties (2009). Accurately identified plant hosts utilizing a dichotomous key, enabling placement, baiting and monitoring of Lindgren Funnel, sugar bait, IPM Tech panel and purple panel insect traps. Operated and maintained PDA owned 4x4 pickup truck and Panasonic Toughbook computer with Global Mapper and Microsoft Office software. Trail Steward and Workshop Staff Member May 2007 to August 2007 Company Name － City , State Trail maintenance of Keystone College's 160-acre Woodland Campus and Lake Manataka Environmental Field Station, hazardous tree removal and firewood harvest. Provided field support at Watershed Explorers Workshop performing water quality monitoring of local lakes and streams utilizing Secchi depth, temperature, conductivity, oxygen depth profile, benthic macro invertebrates, taxa richness and fish indices. Employing methods of electro fishing, seining and kick nets; collection and identification of macrophytes. Flammulated Owl Research Lab Technician September 1998 to January 1999 Company Name － City , State Laboratory analysis and documentation of Flammulated Owl prey delivery video, operating video editing equipment. Field data analysis of nest site foraging habits to determine regional insectivorous dietary selection, consumption, prey density and diversity. Organized insect collections with stereomicroscope, and invertebrate field guide. Analysis of insect energy content, utilizing caloric centrifuge, to determine caloric requirements of individual nests. Results provided support of undergraduate independent study at the University of Nevada-Reno and David P. Arsenault's unpublished thesis for the Degree of Masters of Science in Environmental and Natural Resource Science. Wildlife Biology Field Assistant May 1998 to September 1998 Company Name － City , State Assisted in avian field surveys utilizing research data analysis to determine the condition of the current population of Flammulated Owls in western New Mexico. Collected nest site and microhabitat forest density measurements with Garmin GPS unit, fiberglass tape, spherical densitometer, clinometer, telescoping pinhole camera and video recording equipment during constant monitoring of survey routes along the Continental Divide, New Mexico. Participated in broadcast surveys, observed nest site selection, flight patterns, observed and collected foraging rates and prey selection data, used targeted mist nets to capture, band and take blood samples for DNA fingerprinting, observed nest and brood habits and fledgling success. Education Certificate : Wetland Delineation and Identification , 2012 Rutgers, The State University of New Jersey － City , State , US Bachelor of Science : Environmental Biology , 2011 Keystone College － City , State , US Affiliations Keystone College Eco Club North American Bird Phenology Program Certifications American Red Cross First Aid and CPR training FEMA Federal Emergency Management Training Skills Skillful application of bench chemistry in a lab setting by adhering to standard operating procedures. Ability to analyze and test basic wet and dry chemistry obtaining qualitative and quantitative chemical measurements. Capacity to follow recipes and formulate mixtures based on manufacturer's specifications. Keen technical and mechanical ability. Strong work ethic and the ability to work collaboratively or independently under a variety of challenging conditions. | AGRICULTURE |
LEASING CONSULTANT Executive Summary Dedicated leasing consultant, highly skilled in conflict resolution and customer relations. My main focus is satisfying tenants and maintaining high occupancy rates all while reporting any major issues to property owners and taking the initiative to find workable solutions. I am a q uality-focused Leasing Consultant who genuinely cares about property conditions, resident satisfaction and fulfilling property owner needs. Education High School Diploma June 2010 Bethel High school City , State Member of the Drill team
Member of Color guard with BHS marching band
Graduated with the second highest rank in the JROTC program Bachelor of Arts : Psychology 2016 Virginia Wesleyan College City , State Major in Psychology, Minor in business, Introduction to Business coursework, Coursework in Business Management and Administration, Coursework in Organizational Development , Coursework Accounting Core Qualifications Skilled multi-tasker Team player Microsoft Office Knowledge of leasing and market conditions Decisive Personable Fast learner Fair housing mandates Flexible schedule Interests Volunteered with homeless shelter at Virginia Wesleyan College, Volunteered with neighborhood tutoring at Virginia Wesleyan College, Community Service for CHKD with my class at Virginia Wesleyan College, Volunteered at my church in Hampton, VA (Sixth Mount Zion Baptist Temple), PORTfolio Program. Skills communication skills, computer literate, credit, addressing customer concerns, People skills: enthusiastic people person, advanced problem-solving, great organizational skills, quick learner, Retail Sales, sales, team player, telephone, visual displays Professional Experience Leasing Consultant 03/2014 Company Name City , State Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.). Immediately record all telephone and in-person visits on appropriate reports. Inspect models and available "market ready", communicate related service needs to Property Manager. Demonstrate community and apartment/model and apply product knowledge to clients needs by communicating the features and benefits; close the sale. Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements. Update availability report, process applications for approvals. i.e., credit check, rental history, etc.) Submit processed applications to the Community Manager for approval. Follow up with applicant regarding status. Ensure apartment is ready for resident to move-in on agreed date. Immediately follow-up on prospects that did not close and attempt to close sale again. Secure new resident's signature(s) on appropriate paperwork prior to move-in. Orient new residents to community. Gather information about market competition in the area and file. Filing resident paper work Completed resident folders and Move-Out Folders Customer Service Representative (Summer Position) 05/2012 to 08/2012 Company Name City , State Family Dollar customer service representatives meet and greet customers, assist in sales, and answer questions about products and services. operate cash registers Answered product questions with up-to-date knowledge of sales and store promotions. Politely assisted customers in person and via telephone. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Third Shift Cashier (Summer Position) 05/2010 to 09/2010 Company Name City , State Greeted customers entering the store to ascertain what each customer wanted or needed. Using Point of Sale (POS) system, take customers order in either Drive-thru or at front counter. Collect payment and give back change as needed. Repeat customer order for accuracy, assemble customers order, hand order to Customer, thank customer. Must be able to communicate to production area, any Special requests by customer. Re-stock condiments and dry products (cups, napkins, utensils) for customer and store use. Operated a POS system to itemize and complete an average of number customer purchases. Sales Associate 04/2008 to 06/2010 Company Name City , State Provided prompt, accurate, and friendly service to our customers through the achievement of customer service standards. Scans a customer order and handles the payment transaction. Followed procedures in handling cash, checks, coupons, gift certificates, food stamps, and WIC vouchers. Politely assisted customers in person and via telephone. Answered product questions with up-to-date knowledge of sales and store promotions. Bagged sold merchandise per customer's request. Directed calls to appropriate individuals and departments. Built long-term customer relationships and advised customers on purchases and promotions. Additional Information RELEVANT COURSEWORK: Introduction to Business-as CEO of project team, developed and wrote business plan for "Soul of The South". Presented plan orally and in writing to "Shark Tank" judges consisting of alumni of VA Wesleyan College and the surrounding community. Original research project for psychology course: conduct an independent empirical study, prepare a paper on their research, and defend the effort in an oral examination before a committee comprised of the project advisor, one other psychology faculty member, and one faculty member outside of psychology. For my independent study I will be testing the effects of distraction and timing on short term memory. I will be using music in my study to test the impact of auditory distraction on short term memory performance by using word recall. Timing is another independent variable in my experiment. Each participant will have to recall a number of words during a certain time duration while listening to music and while not listening to music. ? | CONSULTANT |
SALES ASSOCIATE Summary Actively seeking a Full Time position in Technology within an organization utilizing my skillset and innovation to grow in a success driven atmosphere. Highlights Win10, 8, 7, Vista, XP, Server 2013, ipad, tablets
Hardware: PC Setup/Configuration/Integration/ Printers, Monitors, Routers, Scanners, Cables
Software: IE 10,9,MS Suite, Adobe Reader, Firefox, Mozilla, Wi-Fi Experience Sales Associate Nov 2011 to Current Company Name － City , State Interact and assist customers, co-workers, Loss Prevention and Management, take direction from supervisor on assigned tasks and notify upon completion, notify Loss Prevention of suspicious activity and safety hazards, answer phone, provide customer service on sales floor while assisting with recovery. Materials Handler Jun 2008 to Mar 2009 Company Name － City , State Extract parts from inventory for kits to be assembled on production floor, audits, notify supervisor of completed tasks, data entry, technical support. Mailroom Clerk Oct 2007 to Feb 2008 Company Name － City , State Process incoming/outgoing mail via electronic processor, distribute interoffice mail, retrieve files for underwriter department, follow up with supervisor with updates on progress, faxing, copying,. Warehouse Clerk Dec 2006 to Oct 2007 Company Name － City , State Assist shipping manager prepare outgoing orders, assist supervisor verify incoming supplies from receiving dock and replenish back into inventory, record new inventory counts and follow up with supervisor to keep records accurate, replenish supplies to production floor for assembly, place supply orders via purchasing manager, distribute interoffice mail. Education AS , Network Engineering 2017 Moorpark College Network Engineering AS , Computer Information Systems 2007 Moorpark College Computer Information Systems 1994 Simi Valley High School Graduate Skills Adobe, Cables, Hardware, copying, customer service, data entry, direction, faxing, IE, inventory, Loss Prevention, mail, Win, Monitors, PC Setup, Printers, progress, purchasing, receiving, Routers, safety, sales, Scanners, shipping, supervisor, technical support, phone, underwriter, Vista | SALES |
ENGINEERING TECHNICIAN Summary Work as engineering technician on fault isolation area saving medical devices from electrical failures that could be reworked at site depend the electrical failures. Delivering $1,200 per each device that can be saved at site. Implement new electrical test location that affect yield per site, medical devices and machinery that cost $5k each equipment. Reducing electrical disposition and operator overtime work. Experience Engineering Technician January 2013 to Current Company Name － City , State Work as an Engineering Technician on Fault Isolation area that involves electrical disposition of medical devices that fails on different electrical test on the manufacturing process. Preventive and corrective maintenance of equipment as electrical tester machinery and equipment that are involve on manufacturing process. Develop documentation as IQ, OQ, PQ, IQP, PPQ and others documents to validate new electrical machinery that arrives to the site. Troubleshoot medical devices that fail daily on electrical process operating customs software developed by the company, power supply, Pico amp meter, source meter, DMM, Digital Phosphor Oscilloscope and custom software. First article inspection for new fixture that arrive at site. Installation and Operational Qualification Protocol of 3 new different electrical testers. Monthly Preventive and corrective maintenance of electrical testers and troubleshooting electronic circuit boards and electronics modules that are part of the equipment. Daily Production First Pass Yield report of electrical production process and evaluate failures on report to work as soon as possible with the machinery that have a continuous electrical failures that impact daily production targets. Soldering experience with both through-hole and surface mount technologies, repair cables, connector, and electronic fixture assembly on ESD sensitive environment. Assembling and, wiring new equipment that arrive at site using schematic diagrams. Instrument Technician January 2011 to January 2012 Company Name － City , State Addecco Service Daily Calibration of instrument used on manufacturing areas that are used for manufacturing process and monitoring temperature and humidity of all rooms were products are develop to ensure good quality products. Technical work that involved, repair, installation, troubleshooting, loop checking calibration of equipment and process control systems used in manufacturing and analytical labs. Preventive maintenance work that involves monthly calibration of equipment as PSI gauges, Temperature and Humidity chart recorders, conductivity sensors, torque testers used on packaging area, PH sensor, Flow meter instrument etc Daily weigh balance calibration used on analytical labs and manufacturing process rooms as Mettler Toledo, Sartorious etc Project Manager Assistance January 2005 to January 2011 Company Name － City , State Work on projects estimation for electrical mechanical and instrument installations, instrument, electrical and mechanical maintenance for pharmaceutical and biotechnology facilities. Work as intern contractor on Amgen as maintenance technician of Utilities. Electrical and Mechanical Technician: Preventive and corrective maintenance of pneumatics valves, ball valves, exhausts fans and other instrument as AIT, TE, Speed sensors, Flow Meters, PIT and LIT following GMP's and SOP documents. Work on installation, troubleshooting and equipment repair following all GMP's and documentation report of all malfunction findings that cause the problem. Work on the development and executed the implementation and validation protocol of new equipment to ensure it meet all design and specification and site regulation. Participate in improvements of new corrective and preventive maintenance to get equipment out of risk. Education Bachelor of Science : Electrical Engineering , 2009 POLYTECHNIC UNIVERSITY OF PUERTO RICO POLYTECHNIC UNIVERSITY OF PUERTO RICO, PR Bachelor of Science in Electrical Engineering, 2009 ~ GPA: 2.50/3.00 Accomplishments Accomplished, proactive engineer with entry level experience in programming, testing, analysis, and design. Possess extensive educational qualifications with Bachelor degree in Science of Electrical Engineer with a minor in Control System Design. Recognized for strong adherence to safety, ability to work well as team member and leader, and exceptional work ethic. Proven technical, interpersonal communications, and training skills. Core competencies and professional strengths include Certifications AIT Languages Spanish Skills Maintenance, Corrective Maintenance, Documentation, Industrial Machinery, Preventive Maintenance, Sensors, Biotechnology, Electrical Mechanical, Estimation, Hydraulics, Mechanical Technician, Pneumatics, Project Manager, Sop, Manufacturing Process, Apqp, Assembly, Circuit Boards, Dmm, Electrical Test, Esd, First Article Inspection, Inspection, Medical Devices, Oscilloscope, Production Process, Schematic, Soldering, Surface Mount, Test Engineer, Through-hole, Wiring, Calibration, Control Systems, Packaging, Process Control, Sensor, Temperature And Humidity, Control System Design, Electrical Engineer, Engineer, Entry Level, Ieee, Mechanical/electrical Engineer, Proactive, Self Motivated, Testing, Training, Electrical Engineering, Pr, Public Relations | ENGINEERING |
HR SPECIALIST/ HORIZONTAL ENGINEER Professional Summary Passionate HR Specialist with over 10 years' extensive experience in completing reference checks, preliminary phone interviews, job advertisement preparation, recruitment assistance and the like. Highly skilled in performing human resource and/or clerical functions for personnel matters impacting business decisions. Extremely proficient in creating, managing and administering HR systems, aligning policies and procedures with compliance laws. Proven record of maintaining department's data integrity. Possess positive attitude, strong organizational skills and attention to detail with accuracy. Skills Word, Excel, PowerPoint, Outlook, Relevant Coursework Theories of Human Communication Oral Communication Customer Service Oriented Resolves Customer Problems Detail-Oriented Oral Communication and Writing Skills Employee relations Manager coaching and training Payroll expertise Works well in group setting Interpersonal Skills Staffing and recruiting professional Project management Budget management Purchasing Excellent time management Proficient in MS Office Fast learner Performance management strategies Treats people with respect; keeps commitments; inspires the trust of others; works with integrity Multi-Tasking Ability Ability to Learn Quickly Time Management Work History HR Specialist/ Horizontal Engineer , 09/2007
to Current Company Name Carried out all recruitment processes including head-hunting, reaching potential candidates by telephone/email, applicants' resume screening, interviewing applicants, processed background checks, shortlisting, finalizing hiring and closing vacancies Carried out employee orientations and processed new hire paperwork, ensuring compliance with company requirements on time. Created, organized, updated and maintained personnel files and the HR database. Managed and coordinated employee training and development programs. Communicated with management and executives for creation, refreshing and/or interpreting policy changes. Provided administrative support for all HR functions, including filing, copying, general correspondence and support/preparation for meetings, trainings, orientations, executive travelling, etc. Analyze the information on grade stakes and placing them Drive bulldozers, road graders and other heavy equipment to level earth Clear, grub, strip, excavate, backfill, stockpile and push scraper with tractor crawler. Developed new process for employee evaluation which resulted in marked performance improvements. Obtained documents, clearances, certificates and approvals from local, state and federal agencies. Shipping Clerk , 03/2015
to Current Company Name – City ,
State Read customer order, work order, shipping order or requisition to determine items to be moved, gathered, or distributed or shipped. Go- to person throughout site departments to answer questions and resolve issues associated with shipping processes. Utilizing organizational and communication skills to train new hires on shipping operations and give progress reports to area supervisor. Gathered information via SAP system and checked for accurate data to give nightly reports to team as well as supervisors. Lead/Report Specialist , 07/2014
to 01/2015 Company Name – City ,
State Performed financial data analysis and implemented improved reporting tools. Prepared presentations and developed project plans. Automated manual data processes with help of macros. Collected useful information related to customers, suppliers and industry. Transformed data into charts and graphs for easier analysis and interpretation. Drafted proposals and created web analytics report. Performance Review Excerpts Jocelyn works well with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Jocelyn is open to change and new information; adapts behavior or work methods in response to new information, changing conditions, or unexpected obstacles; effectively deals with ambiguity. Education Bachelor of Science : Business Administrattion ,
2018 Grantham University - City GPA: 3.7 Coursework in Speech and Communication, Sociology and Psychology Coursework in Professional Prospecting Skills CERTIFICATION : HUMAN RESOURCE ,
2008 AIT - City Skills administrative support, agency, charts, closing, coaching, communication skills, Interpersonal Skills, Oral Communication, copying, clients, Customer Service, data analysis, database, Detail-Oriented, email, Employee relations, employee training, Engineer, filing, financial, Government, graphs, hiring, Human Resource, HR, interpretation, macros, meetings, Excel, Outlook, PowerPoint, Word, Works, Multi-Tasking, organizational, Payroll, Performance management, personnel, presentations, processes, progress, project plans, proposals, quality, Read, recruiting, recruitment, reporting, SAP, shipping, Staffing, supervisor, telephone, Time Management, Writing Skills Additional Information Awards/Recognition
Received a Promotion for doing an outstanding job in the company. 2011
Received recognition for being for pushing out product in the company. 2012
Received $100 gift card weekly for having the highest production for the week. 2012 Accomplishments Process Improvement
Created new departmental procedures manual.
Assessed organizational training needs. Supervision
Supervised team with over 100 staff members. Creative Problem Solving:
Resolved product issue through consumer testing. Computer Proficiency
Used Microsoft Excel to develop inventory tracking spreadsheets. | HR |
SALES CLERK Summary Conscientious, enthusiastic and outgoing Retail Sales Associate with more than 2 years in the retail industry.
Areas of expertise include sales, building positive customer relations with new and existing customers, and
inventory management. Reliable team player and strong communicator. Experience Company Name City , State Sales Clerk 10/2013 to Current Operated a cash register for cash, check, and credit card transactions with 99 % accuracy. Stocked and replenished merchandise according to store merchandising layouts. Priced merchandise, stocked shelves and took inventory of supplies. Cleaned and organized the store, including the checkout desk and displays. Alerted customers to upcoming sales events and promotions. Identified potential shoplifters and alerted management. Trained 2 new sales associates. Completed point of sale opening and closing procedures, including counting the contents of the cash register. Opened and closed the store. Handled customer relations issues in a gracious manner and in accordance with company policies. Welcomed customers into the store and helped them locate items. Shared best practices for sales and customer service with other team members to help improve the store's efficiency. Used time efficiently when not serving customers. Resolved customer complaints in a professional manner while prioritizing customer satisfaction. Verified that customers received receipts for their purchases. Designed and presented visually appealing displays. Mentored new sales associates to contribute to the store's positive culture. Cultivated a customer-focused shopping environment by greeting and responding to customers in a friendly manner. Actively pursued personal learning and development opportunities related to running a small business. Communicated clear expectations and goals to each team member. Assisted owner by strategically scheduling team members to maintain optimal staffing levels at all times. Supervised and directed merchandise and shipment processing. Interacted and communicated with vendors and suppliers to resolve inventory, shipping, and product issues and concerns. Answered customer telephone calls promptly and in an appropriate manner. Determined customer needs by asking relevant questions and listening actively to the responses. Preserved a perfect attendance record for 18 months. Company Name City , State Service Deli Clerk 08/2011 to 04/2014 Operated a cash register for cash and credit card transactions with 99 % accuracy. Stocked and replenished deli items and supplies according to store merchandising layouts. Cleaned and organized the deli department and equipment according to health department regulations and store policy and procedures. Alerted customers to current sales and promotions. Completed all point of sale opening and closing procedures. Welcomed customers into the store and helped them locate items. Used time efficiently when not serving customers. Fostered a positive work environment by consistently treating all team members and customers with respect and consideration. Cultivated a customer-focused shopping environment by cheerfully greeting and responding to all customers in a friendly manner. Determined customer needs by asking relevant questions and listening actively to the responses. Company Name City , State Bus Person 02/2011 to 06/2011 Cleared, stocked, and replenished dining room table settings according to restaurant policy. Cleaned and organized the dining room to make it attractive and appealing to dining patrons. Completed opening and closing procedures as directed by owner. Cheerfully greeted patrons in the restaurant. Used time efficiently when not clearing tables. Fostered a positive work environment by working together with other team members and servers with respect and consideration. Company Name City , State Concession Cashier 05/2010 to 08/2011 Operated a cash register for cash and credit card transactions with 95 % accuracy. Stocked and replenished merchandise and food items in concession stands according to store company standards. Cleaned and organized the concession stand including counters and food service equipment in accordance with health department regulations. Completed all point of sale opening and closing procedures, including counting the contents of the cash register. Cheerfully greeted customers and helped them with their orders. Used time efficiently when not serving customers. Fostered a positive work environment by working together with other team members with respect and consideration. Determined customer needs by asking relevant questions and listening actively to the responses. Education High School Diploma : General Education 2011 National University Academy , City , State General Education Riverside City College , City , State Skills cash register, cash register, closing, Computer literate, credit, customer relations, customer satisfaction, customer service, Dependable, inventory, listening, Merchandising, Natural, policies, POS, problem solver, Retail sales, sales, scheduling, servers, shipping, staffing, store merchandising, tables, team player, telephone, verbal communication skills, Excellent written | SALES |
BUSINESS DEVELOPMENT MANAGER Career Focus Self-motivated former service member with an over 8 year career in environmental management, and administration. Seeking a meaningful and challenging career opportunity with a governmental agency and or aerospace company that will allow for its full and complete utilization of my background experience, education, and personable and professional talents. Qualifications Veteran of The United States Armed Services. Service experience in supportive counseling to personnel and families. Ability to read, write and communicate effectively. Advanced experience with Microsoft Office. Various database experience public and private. Bachelors in Social Ecology i.e psychology, sociology, public and social. Employment History Business Development Manager June 2015 to Current Company Name - City , State Increased sales and maximize revenue; Close daily business deals. Marketing and research for new business market segments. Identify and build relationship with new potential US customers. Manage daily sales and accounting operations. ? Marketing Manager June 2014 to June 2015 Company Name - City , State Research and market for new potential customers. Attend industry exhibitions to market product. Identify opportunities for sales; maintain and build existing customers. Senior Field Technician February 2012 to January 2014 Company Name - City , State Collecting, Preserving and handling of environmental samples. Quality assurance, quality control, data quality and reporting. Maintain understanding of local federal and state laws and standards. Education Social Ecology, Environmental Analysis & Design , 2004 University of California Irvine - City , State Internship: Public Affairs Office , 2003 Food & Drug Administration - City , State , USA Military Experience Water Treatment Specialist August 2002 to January 2005 Company Name - City , State Environmental Specialist May 1994 to September 1997 Company Name - City , State Skills Agency, billing, conferences, customer support, database, special events, hazardous waste disposal, hazardous waste, leadership, regulatory compliance, mailing, access, excel, office, outlook, word, packaging, problem solving, process equipment, publications, quality, quality control, reading, sales, shipping, teamwork, technical support, transportation, troubleshoot, water treatment, workshops | BUSINESS-DEVELOPMENT |
CONSULTANT Summary I am an experienced Program Manager, delivering enterprise-grade on-premises and SaaS products at Microsoft while being customer obsessed. I was previously an Enterprise Desktop Architect at multiple large companies, both as an employee and in a consulting capacity. I have a proven track record of positive impact in enterprise desktop management, infrastructure, systems administration, programming and automation, enterprise architecture, and project management. Highlights Windows OS VMware Server/View IIS Leadership System Center Configuration Manager Enterprise Imaging/OSD/MDT App-V Consulting MSI/Windows Installer BitLocker Full Disk Encryption Server 2K8/2k12 Project management InstallShield AdminStudio VDI ASP.NET/VB.NET/C#/VBScript Microsoft BitLocker Administration and Monitoring MS SQL Server App Compat Spanish UE-V Accomplishments MCTS: Windows 7, Configuration and MCTS: Windows 7
MCTS: Office 2010, Deployment. Experience Consultant Jul 2011 to Current Company Name － City , State responsible for architecting and implementing client solutions for large enterprises. Won four awards for efforts with enterprises and well as internal work done to promote knowledge sharing (Great People/Great Performance, Knowledge Management Sharing, Community Star, and a Key Talent award) and received the top ranking available. Drove not only Windows 7 adoption at an 85,000 seat Fortune 100 international financial institution, but the purchase of the Enterprise edition with MDOP and continued to fight for Microsoft share with Bitlocker, ConfigMgr 2012, and App-V. Founded the Americas Client Solutions Birds of a Feather community initiative, a biweekly call with 40+ consultants providing an open forum for knowledge sharing, instant support, and networking opportunities. Expanded community to include new college hires and other international communities. Won multiple awards for knowledge sharing. Effort included a separate call for Windows 8 First Wave consultants resulting in many successful engagements and a living lessons learned document to be used for overall Windows 8 consultant readiness. Expanded to include Readiness Groups, a unique and effective way to prepare 90+ consultants internationally for a large new wave of technology, increasing billable utilization amongst all client solutions focused consultants. Architected and led Windows 7 deployment at a large international financial institution for 85,000 machines. Programmed a website in VB.NET to aid rapid application rationalization. Created three global Windows 7 images, including an x86 and x64 version, with multiple languages in MDT 2010/2012 and building a ZTI image using MDT and Configuration Manager 2007 to allow rapid OS uplift. Packaged 20+ applications as part of image engineering. Drove application packaging efforts utilizing App-V and MSI (where appropriate), moving towards zero touch. Developed and managed a virtual UAT test environment to allow remote access for testers to validate their applications which was utilized for thousands of applications. Architected and implemented MBAM and began migrating from PGP to Bitlocker. Assisted with image requirements and partnered with other teams to define hardware standards, better define licensing management, improve application and workstation self-service systems and processes. Drove a security settings review and implementation on both XP and Windows 7 to set security baselines for machines to decrease attack vectors on both platforms. Created a 3 year Workstation Transformation Roadmap for a large client to streamline processes, improve end to end user experiences, implement Windows 8/Windows to Go/ConfigMgr 2012/App-V/profile management/data backup, and cut costs. The effort is projected to save over $3 million year over year. Built a solution that integrates with MDT 2012 to allow direct transfers of user data from machine to machine using USMT, removing the need for intermediary storage. Solution works for home users needing replacement machines as well and can be done remotely, cutting the time needed to get end users up and running. Solution in use at many major companies, speeding up OS migrations while cutting costs. Extended a 5 month engagement with a client to over 2 ½ years. Sold over $400,000 of additional services business to the client to drive forward the Windows 7 and Workstation Transformation efforts utilizing additional Microsoft resources. Enterprise Desktop Architect Jun 2006 to Jun 2011 Company Name － City , State Senior member of the Enterprise Client Systems team responsible for Client Architecture. Architected, implemented, and maintained SMS 2003/SCCM 2007 infrastructure for over 30,000 machines in 22 different hospitals and hundreds of clinics. Designed the application lifecycle process, including application packaging best practices for MSI repackaging. Managed the application packaging effort for all of Intermountain Healthcare. Performed QC on over 400 applications. Packaged hundreds of applications using InstallShield AdminStudio into MSI format. Utilized App-V and ThinApp to virtualize applications to prevent application conflicts. Integrated App-V into SCCM and set up a streaming infrastructure to support VDI efforts in VMware View. Involved with image creation (custom solution and OSD), patch management (WSUS), inventory, and encryption (EFS/Bitlocker/Safeboot). Tier 3 support for all hospitals and clinics. Architected and led the packaging effort for over 250 applications in one year with 5 packagers (2 of which were packaging part time) meeting an aggressive deadline for the opening of Intermountain's largest hospital. Designed VDI client infrastructure on top of VMware View, including imaging, software delivery, profile management, and group policy for 100+ virtual machines that were being piloted, resulting in a dynamic, efficient, stable, and cost effective computing environment. Programmed a utility in VB.NET to assist desktop technicians in automatically adding machines to AD groups and SCCM collections for deployment of MSI/App-V based installations, significantly reducing the amount of time needed to deploy applications to groups of machines. Currently used in over 3 million deployments, saving thousands of man hours and cutting application delivery time to machines from 24 hours down to 10 minutes per deployment. Created a utility in VB.NET to automate the updating of distribution points, creation of new collections (with appropriate rights), creation of AD groups, and advertisement creation, allowing the Enterprise Client Systems team to quickly respond to new deployment requests. Packaged hundreds of applications on top of other Enterprise responsibilities. QC'd 400+ applications, certifying them on 2K, XP, and Win7 in restricted user environments and then deploying them via SCCM to over 30,000 managed machines. Implemented a virtual test lab in VMware View for sponsor testing and Windows 7 compatibility testing, decreasing application issues in production by 30%. Architected a Certificate Authority with an offline root, as well as logon scripts and GPO's to encrypt mobile devices using Microsoft EFS to assist in aligning Intermountain with HIPPA and other regulations. Played a major role in defining IT direction on the Enterprise Desktop Subcommittee (responsible for desktop design), Hardware Subcommittee (responsible for defining hardware standards), and the CMDB Subcommittee (responsible for moving the company more towards ITIL standards). Programmed a website to track applications, Win7 compatibility, and audit deployments for license compliance. Assisted in the design, testing, and implementation of the Windows 7 image for Intermountain Healthcare, migrating from a custom imaging solution to OSD in SCCM. Created custom WMI class in SCCM's MOF file and a script to populate the class on each client for centralized BitLocker reporting via SCCM for compliance purposes. Utilized USMT and a custom XML file to migrate user settings and data during migration and to new machines during replacement scenarios. Sep 2005 to Jun 2006 Company Name － City , State Analyzed customers' systems and designed implementation strategies to seamlessly integrate the Fresh Market Manager solution into existing systems. Managed the work of two other employees. Provided 24 hour tech support for over 15 customers worldwide. Created scripts to automate testing and installation of Park City Group's products. Shouldered responsibilities of the Systems Administrator role managing Exchange, Windows 2000/2003 Server, Networking, VPN, and Active Directory. Automated a time-consuming, complicated, error-prone installation process resulting in faster and more problem free installations, supporting an influx of new customers. Identified a lack of company knowledge surrounding scalability strategies with Fresh Market Manager and wrote a load testing script to simulate a variable amount of supermarkets simultaneously hitting an Oracle database. Faced with a short deadline to provide training for a customer in Thailand, developed a five-day course including a hands-on demo using VMware Workstation which resulted in a successful knowledge transfer. Led technical team in providing pre-sales support, systems analysis, planning, and implementation of Park City Group's products for multiple new customers which resulted in successful execution. Undertook the role of Systems Administrator for the company on top of other duties after the departure of an employee. Quickly gained an understanding of various complex systems, documented them, and spent time after hours studying systems where I previously didn't have experience to be able to provide support for them. ExxonMobil - Senior Systems Technical Analyst Sep 2002 to Sep 2005 City , State Responsible for technical application delivery and infrastructure for over 100,000 desktops worldwide. Provided Level 3 technical support for engineers and geoscientists around the world. Supplied task-driven scripts for User Support Engineers and Data Management staff. Worked with end users to identify application requirements and created and deployed solutions to them. Managed 3 different teams on the largest IT project at ExxonMobil, repackaging over 5000 applications into MSI format and rolling out XP to 100,000 desktops. Developed a program to automate SMS deployment which resulted in over $200,000 in annual savings and increased customer satisfaction due to faster application delivery. Managed the Conflict Resolution team and reduced manpower on team from 5 to 1 through strict process and best practice design, saving over $300,000 in contractor costs during the XP rollout project. Led a team of 5 employees on the Application Deployment team. Implemented a Recycle Coordinator Queue to perform root-cause analysis which cut costly application failures in production from 80% to 20% in a matter of 2 months resulting in savings of over $280,000. Learned Active Directory in 2 weeks and subsequently trained over 75 people on its use. Repackaged over 60 applications in a year, was assigned the most difficult apps and quickly completed them. Trained new employees who became solid performers. Built the Application Stewardship team from the ground up utilizing 10 contractors and 1 employee. Documented and developed all processes and best practices. Team exceeded initial goal of completing 1 app every 2 days by completing more than 1 application per day. Promoted to a new level in just 2 years. Leveraged existing programming skills to learn Perl. Produced an SMS script to assist supervisors in recovering license costs when personnel transfers occurred saving thousands of dollars in unused licenses. Education BS , Business/MIS Brigham Young University － City , State Business/MIS 3.77 Skills VB.NET, ASP.NET, Active Directory, adding machines, streamline, AD, application packaging, automate, backup, Hardware, Conflict Resolution, consultant, Consulting, Encryption, Client, customer satisfaction, Data Management, delivery, desktops, direction, XML, financial, IIS, image, Imaging, InstallShield, inventory, ITIL, Knowledge Management, Leadership, managing, Market, access, C#, Exchange, Windows OS, Windows 7, Windows 8, Windows, Win7, Windows 2000, 2K, works, migration, MSI, Enterprise, Networking, OS, Oracle database, packaging, Perl, personnel, processes, programming, Project management, reporting, sales support, scripts, script, SMS, Spanish, MS SQL Server, systems analysis, technical support, User Support, tech support, unique, VBScript, View, VPN, website, x86 | CONSULTANT |
CONSULTANT Summary Solutions-focused, versatile management professional offering a comprehensive background supporting U.S. military operations in roles of increasing responsibility during a 30-year career in the United States Marine Corps. Effective communicator who quickly masters new roles and technologies to achieve positive results. Highlights Strong verbal communication Extremely organized Strong Managerial Skills Attends to detail Effective writing skills Top Secret/SCI Security Clearance (Clearable). Effective team leader CPR certified Firearms safety training Trained in defensive tactics Intelligence gathering techniques Training in Emergency response Able to handle extreme situations Accomplishments Effective leader of a period spanning 30 years in the United States Marine Corps. Deployed numerous times to hardship countries to assist in relief efforts as well as combat operations. Completed both my Bachelors and Masters degree's since retirement Experience Consultant October 2013 to October 2014 Company Name － City , State Consultant for FSCX (Fort Sill Oklahoma). Part time). Assisting other doctrine writers in the efforts of revising all current doctrine, tactics, techniques and procedures manuals, to include ATP 3-09.13 (FM 3-09.13) The Battlefield Coordination Detachment (BCD) and ATP 3-09.43 Fire Support Techniques for The Battalion, utilizing the Army Doctrine 2015 format. Primary Doctrine Writer September 2012 to September 2013 Company Name － City , State Primary Doctrine Writer for Explosive Hazard Operations, Army Techniques Publication (ATP) 3-34.20/Marine Corps Reference Publication (MCRP) 3-17.2D. Keybridge Technologies. Acted as the primary author for Explosive Hazard Operations, doctrinal publication, ATP 3-34.20/MCRP 3-17.2D. Gathered, analyzed, and wrote all information required to re-write an outdated version of FM 3-34.210 (Explosive Hazard Operations). Possess extensive knowledge on Army and Marine Corps writing and doctrinal procedures. Military Analyst September 2011 to August 2012 Company Name － City , State Fort Leonard Wood, Mo. Performing Capability Gap Analysis, Limited Doctrine, Organization, Training, Materiel, Leader Development and Education, and Facilities (DOTMPLF) Assessments and related research in support of the Directorate of Counter Improvised Explosive Device (DCIED). Extremely knowledgeable on all databases that support the Defeat the Device Line of effort. Possesses extensive knowledge on all Robotics and Hand Held Detectors currently used by Marines and Soldiers for Dismounted Operations in Afghanistan. Familiar with all limitations and capabilities for each system. Material developer with vast knowledge on all systems pertaining to current operations involving the Defeat the Device Working Group Thoroughly knowledgeable with all agencies involved in procuring Material Solutions for the Soldiers and Marines in the current Theater of Operations. Thoroughly knowledgeable with the Joint Urgent Operational Needs Statements (JUONS) and all other databases that contain information to support the briefs for the DtD Line of Effort. Extremely familiar with all Aerial Intelligence Surveillance and reconnaissance systems used by US forces through personal experience in combat in Iraq. Familiar with all material solutions that pertain to Dismounted Operations, and how they are utilized during operations. Identifying Gaps the Warfighters in Afghanistan through personal combat experience. Authored/Co-Authored several Concept of Operations (CONOPS) and Techniques, Tactics and Procedures (TTP) for various gear tested for Afghanistan. Provides extensive research on all material solutions to assist the Warfighter. Extensive Air and Ground integration experience on the battlefield. Possess an extreme amount of knowledge involving the entire Combat Arms Environment through personal experiences as a Marine Sergeant Major. Currently hold a Secret Clearance. Associate March 2009 to August 2011 Company Name － City , State Fort Leonard Wood, Mo. Performing Capability Gap Analysis, Limited Doctrine, Organization, Training, Materiel, Leader Development and Education, and Facilities (DOTMPLF) Assessments and related research in support of the Directorate of Counter Improvised Explosive Device (DCIED). Material developer with vast knowledge on all systems pertaining to current operations involving the Defeat the Device Working Group Extremely familiar with all Aerial Intelligence Surveillance and reconnaissance systems used by US forces. Identifying Gaps the Warfighters in Iraq and Afghanistan through personal experience. Authored/Co-Authored several Concept of Operations (CONOPS) and Techniques, Tactics and Procedures (TTP) for various gear tested for Afghanistan. Provides extensive research on all material solutions to assist the Warfighter. Associate March 2008 to March 2009 Company Name － City , State Booz Allen Hamilton, Training& Doctrine Developer for Maneuver Support Center of Excellence (MSCoE) Directorate of Training (MDoT), Fort Leonard wood, MO. Member of a four person team that produced a much needed Sensitive Site Exploitation Field Manual Subject Matter Expert on Site Exploitation Identified and researched sensitive exploitation concepts, supporting the development of identifying units and agencies involved in the Site Exploitation Doctrine for MSCoE. Lead Instructor September 2007 to March 2008 Company Name － City , State Instructor for Combat and Advanced Search at Combined Explosives Hazard Center, Fort Leonard Wood, MO. Member of an Eight Man Search Instructor Team. Instructed several areas of search as it applies to operations in both Iraq and Enduring Freedom. Provided Instruction on Search Techniques to both Army and Marine units prior to deployments. Instructed on following areas: Occupied and Unoccupied Buildings, Area, Route, Person, Vehicle and Check Points. Senior Enlisted Leader October 2005 to June 2006 Company Name － City , State responsible for the mentoring of over 6,000 Marines and Sailors preparing for combat deployments to Iraq and Afghanistan. Monitored the training of 6 Rotary Wing Squadrons, to ensure tactics were current with both combat theaters of operation. Command Sergeant Major May 2003 to October 2005 Company Name － City , State 15th Marine Expeditionary Unit (Special Operations Capable) MEU (SOC) , First Marine Expeditionary Unit, Camp Pendleton, CA. Acted as the Senior Enlisted Leader, responsible for the mentoring of over 2,800 Marines and Sailors for combat operations in Iraq. Developed Tactics Techniques and Procedures to support current engagements in both theaters for Counter Improvised Explosive Device awareness. Aggressively trained and Instructed Marines and Sailors on all weapons systems organic to the MEU (SOC). Acted as the Liaison between the Amphibious Ready Group (ARG) and the MEU (SOC) throughout 2 combat deployments. Oversight of combat operations and relief efforts for Iraqi people in Anbar Province; included IED attacks, deploying dismounted patrols in support of operations and oversight of humanitarian relief. He was directly involved in the planning and execution phases for combat operations involving over three thousand Marines and Sailors. Served two tours in Iraq. Personally directed on site relief operations in response for the Tsunami in Sumatra, Indonesia. Provided around the clock support to relief effort and coordinated with US, Sumatran, Australian government agencies, as well as Non-Governmental organizations on scene. Subject matter expert, instructor/writer, firearms instructor, small and large group leader for planning and implementing protective services operations required to maintain military protective services; completed Antiterrorism Evasive Driving Course, given by Gryphon Security Group. Utilized operational expertise and knowledge of educational and training principles, and techniques to present instruction in: Dismounted Patrols, concepts, organization, and employment of tactics, units and weapons employment, critical operational techniques and specialized physical and technical skills required of protective services detail members. Utilized military weapons expertise and skill to conduct weapons training. Acted as the Range Safety Officer while Embarked aboard U.S Navy vessel. Possess extensive knowledge on the doctrinal writing process for both the Army and the Marine Corps. Performed duties as an integral member with CEHC for over four years, focusing on Defeat the Device (DtD) LOE, capability gap analysis, and supporting CIED efforts. Has assessed or analyzed over 40 capability gaps as well as numerous Doctrine, Organization, Training, Materiel, Leadership, Personnel, and Facilities (DOTMLPF) assessments over four years. Was an integral member of the Search Instructor team at CEHC, instructing both Marines and Soldiers preparing to deploy to Theater for combat operations. Developed and refined the process for gathering and tracking critical material system requirements and related information as well as the related processes to conduct capability gap analysis that is clearly articulated to the Army CIED leadership. This effort is by managing the consolidation of all Joint Urgent Operational Needs Statements (JUONS) for the CEHC. Served on 5 MEU (SOC) deployments and several overseas tours throughout my 30 year career. Assisted in the planning and execution of military operations, from platoon through Marine Expeditionary Force (MEF) levels, with safety continually in mind. Performed numerous risk assessments for the safety and welfare of Marines/Sailors and their facilities during peacetime and combat operations. Has developed an extensive network of contacts throughout the United States Army as well as the United States Marine Corps to assist in the Defeat the Device Working Group. Education Master of Arts : Business Organizational Security Management , December 19 2014 GPA: GPA: 3.82 Business Organizational Security Management GPA: 3.82 Military Mobile Protection Course, Gryphon Security Group (60 Hours) 2005 High Risk Personnel Course, Quantico, VA. (60 Hours) 1993 First Sergeants Course, El Toro, CA. (40 Hours) 1993 Advanced Staff Non Commissioned Officers Course (Distinguished Graduate) El Toro, CA (240 Hours) 1992 Marine Air Ground Task Force Intelligence Course (Distinguished Graduate) Navy and Marine Corps Intelligence Training Center, VA (320 Hours) 1991 Imagery Interpretation Course (Distinguished Graduate) Goodfellow Air Force Base, TX, (892 Hours) : 2005 Naval Gunfire School － City , State 60 Hours) Masters Degree Webster University BS : General Studies Psychology Columbia College GPA: GPA: 3.10 General Studies Psychology GPA: 3.10 Skills Marine Corps/ Air Force, Army, ATP 3, ATP, C, CA, Concept, Consultant, databases, Driving, government, instruction, Instructor, instructing, Interpretation, Leadership, Machinist, managing, mentoring, weapons, Navy, network, developer, Organizational, Personnel, processes, Publication, research, Robotics, Safety, Writer | CONSULTANT |
FINANCE CUSTOMER CARE REP LEAD Summary Property Manager with vast experience in real estate management. Strengths include sales skills, critical thinking and the ability to communicate with individuals at all levels. Highlights Microsoft Office 2010 Microsoft Project 2007 Sage Timberline Accounting Yardi Voyager Microsoft Office 2010 Suite Sage Timberline Office Yardi Voyager Payroll expertise Fair housing mandates Knowledge of leasing and market conditions Multi-family property management Strong organizational skills Sharp problem solver Training manual contributor Dedicated to process improvement Accomplishments Developed annual budgets, including determining short and long-term goals to support the overall profit and growth objectives. Experience Finance Customer Care Rep Lead , 05/2012 to Current Company Name － City , State Created new processes and systems for increasing customer service satisfaction. Developed highly empathetic client relationships and earned reputation for exceeding customer expectations. Cross-trained and provided back-up for other customer service representatives when needed. Resolved customer/vendor issues timely and accurately Worked under strict deadlines and responded to customer/vendor requests with in 24 hour SLA. Interacted with vendor to follow-up on payment statuses and expedited resolution of payment issues. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Processed credit card payments for customers. Created training materials to be used by new hires and as cross training aids for other members of the Finance team. Payroll and AR Manager , 05/2010 to 01/2012 Company Name － City , State Manually process all time cards into the payroll system and clarify any errors for approximately 250+ employees as well as manage payroll of 40 salaried employees. Submit certified payroll to clients verifying all federal guidelines are followed. Executed accounts receivable reporting enhancements and reconciliation procedures. Helped implement biometric time card system. Prepare all monthly AIA construction billings and special clients forms based on work performed and send to client. Make collection calls on all billings submitted and project payment dates. Prepare and update monthly collections report and daily cash collections for Senior Management. Attend all pre-construction meetings for verification of accounting contact information, billing forms, and tax exemption status/certificates. Process weekly payroll, payroll taxes, 401K payments using Sage Timberline Accounting software. Deposited third party checks. Assistant Site Manager , 06/2009 to 01/2010 Company Name － City , State Interviewed prospective tenants and recorded information regarding certain needs and qualifications. Executed daily operations of multiple rental properties. Prepared lease and rental agreements for lessees and collected specified rents and other fees. Arranged for alterations, maintenance, upkeep and reconditioning of property. Prepared and coordinate marketing via various websites. Managed accounts payable and account receivable functions for multiple properties Prepared, edited and distributed letters, memos and inquiry responses. Coordinated the completion of a federal physical inspection which obtained a 99 out of a possible 100 points. Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends. Collected and kept careful records of rental payments. Handled customer complaints personally to verify they were properly handled. Reviewed completed applications and assessed household information against file history and program regulations. Conducted annual re-examination appointments and housekeeping inspections. Property Manager , 10/2006 to 06/2009 Company Name － City , State Executed daily operations of a 440 unit apartment and townhouse community. Supervised 9 employees, scheduled work hours, resolved conflicts, and determined salaries. Handled all legal proceedings with eviction of tenants. Maintained accounting and budgetary controls for the site. Managed and maintained filing system, ensuring compliance with HUD and IRS. Directed preparation of financial statements and reported on status of properties, including occupancy rates and lease expiration dates. Worked very closely with the local housing authority. Trained new employees on the Yardi system. Program Specialist III , 10/2004 to 10/2006 Company Name － City , State Managed program to ensure that implementation and prescribed activities were carried out in accordance with specified objectives. Assisted in making travel arrangements for diverse conferences and educational opportunities. Researched, compiled, and analyzed data for several projects. Successfully managed a 20-person team who deployed various out reach programs to a targeted community. Created and prepared program reports, expense reports and presentations. Structured and maintained a diverse advisory board. Controlled expenditures in accordance with budget allocations. Reviewed reports and records of activities to ensure progress was being accomplished toward specified program objective. Maintained data base with confidential information. Administrative Assistant , 01/2003 to 10/2004 Company Name － City , State Managed calendar, scheduled meetings, arranged and facilitated presentations for organizations. Served as Administrative contact for clients and external associates. Created and maintained data base for contacts as well as mailing lists. Community Manager , 01/2000 to 01/2003 Company Name － City , State Coordinated the completion of a $4.3 million property renovation with a 90% occupancy rate. Hired and trained new employees in Section 42,8 and 236 housing laws Completed critical first year files of a 176 unit section 42 program. Worked as a floating manager on a number of section 42 properties. Supervised 14 employees, scheduled work hours, resolved conflicts, and determined salaries. Collected and kept careful records of rental payments. Oversaw budgeting process for 3 assigned properties. Monitored and documented all income, including delinquencies. Managed all day-to-day activities involving tenants, subcontractors and property management. Compiled and conveyed all operational and financial data to the regional manager. Education Bachelors : Business and Finance DeVry University － City , State Coursework in Business Management and Finance Skills Accounting, Accounting software, accounts payable, Administrative, AIA, billing, billings, budget, clarify, conferences, client, clients, data base, Senior Management, filing, financial statements, forms, legal, letters, marketing, meetings, Microsoft Office, Office, Microsoft Project, payroll, presentations, progress, Sage, Structured, tax, taxes, Timberline, travel arrangements, websites | FINANCE |
FINANCE MANAGER Highlights Essbase PeopleSoft Tableau Access Excel Hyperion Experience Company Name July 2014 to Current Finance Manager City , State Develop financial models for Professional Lab Services (PLS) management team and assists in the preparation of business cases for new lab management deals. Reviews deal models and underlying assumptions to ensure effective financial decisions are being made. Spearheads monthly actual to budget financial analysis and capital expenditure review for managed labs. Leads an investigation team that audits deals that are not meeting financial expectations and presents findings with provides recommended solutions to senior leadership. Streamlined and standardized monthly financial reporting for all existing managed labs. Presents quarterly financial results and outlook to General Manager, PLS and regional senior leadership. Established deal tracking mechanism to track financial performance compared to the deal model. Coordinates with business partners to build annual budgets and quarterly forecasts for existing managed labs and projects future revenue/OM growth. Reviews business cases for incremental capital expenditure requests for existing managed labs. Develops PLS department annual cost budget and reviews with General Manager, PLS and Senior Finance Leaders. Company Name June 2012 to July 2014 Senior Financial Analyst City , State Partnered with the region's Operational Leadership Team and provided financial support to each function by reviewing functional P&L results, FTE/productivity trends, invigorate cost savings, and addressing ad hoc requests. Performed monthly P&L trend analysis for a $1.5 Billion region, ensuring the accuracy of the financial statements and communicated key drivers of variances to budget to the Regional Finance Director. Review journal entries and reconciliations prepared by Centralized Accounting to ensure accuracy. Built and automated budget/forecasting models to ensure accurate and efficient updates to forecasts. Lead the headcount and Salaries, Wages, and Benefits forecasting for a region of 5,000 employees and conducted a monthly review with the region's Operational Leadership Team. Budgeted, forecasted, and monitored the region's monthly supplies expense, including analyzing overall cost per requisition, client supply cost per requisition, and allergen volume trends. Forecasted and budgeted monthly operating expenses including Automobile, Shuttle, Rent, Telecommunications, Utilities, and Depreciation. Prepared the daily specimen volume report for the region, including forecasting volume cycling and analyzing trends. Spearheaded the region's cost of testing update initiative and communicated results to the Regional Finance Director and Corporate Pricing. Budgeted, forecasted, and monitored the region's capital spending. Regional Fixed Asset subject matter expert, coordinating the addition, transfer, and disposal of assets. Developed and implemented new processes to improve internal controls and gain efficiencies. Supported the Regional Finance Director and process owners during Internal Audits and SOX testing. Indirectly managed/mentored one individual. Company Name November 2010 to June 2012 Senior Auditor - Internal Audit City , State In-charged and performed audits of domestic and international business units. Supervised 2-5 Staff and Senior Auditors, provided on the job training, established time frames for task completion, and communicated key objectives and goals. Headed Foreign Corrupt Practices Act (FCPA) auditing for the company consisting of interviews with international Business Unit senior management and testing procedures. Worked with Legal Counsel on remediation of control deficiencies and FCPA policy violations identified. Conducted audit planning, including risk assessment, scoping, budgeting resource needs, assigning work areas, and scheduling audit timing. Updated audit work programs to better address potential risks within business processes. Wrote internal audit reports, rated the audit findings based on risk, determined the report opinion based on audit findings, and provided management with an effective recommendation. Implemented the use of data analytic procedures, increasing the efficiency and effectiveness of audits. Managed one direct report, ensuring successful career development. Company Name August 2008 to November 2010 Senior Auditor City , State Performed financial audits of SEC corporations and governmental entities. Education May 2008 Bachelor of Science : Business Administration GPA: GPA: 3.95 Business Administration GPA: 3.95 Seton Hall Varsity Swim Team: NCAA Division I, Big East Conference Seton Hall University December 2009 MS : Professional Accounting City , State GPA: GPA: 3.94 Professional Accounting GPA: 3.94 Skills Accounting, ad, auditing, Benefits, budgeting, budgets, budget, business processes, client, drivers, Essbase, senior management, Finance, financial, financial analysis, financial audits, Develop financial models, financial reporting, financial statements, forecasting, functional, General Manager, Hyperion, Internal Audits, internal audit, international Business, Leadership, Legal, Director, Access, Excel, outlook, PeopleSoft, Pricing, processes, risk assessment, SOX testing, scheduling, Tableau, Telecommunications, trend, Utilities | FINANCE |
FINANCE MANAGER Accomplishments Transfer Pricing and Tax seminars, domestic and international, conducted by E & Y and KPMG IFRS, conducted by Institute of Chartered Accountants of Pakistan (ICAP) Balanced Score Card- A tool for strategy execution, conducted by ICAP Sukuk- the most rapidly growing and widely accepted Islamic structure, conducted by ICAP Making Strategy Happen- an intensive immersion into the world of Strategy Execution, conducted by MIH Training Academy, a division of Naseba and certified by Institute of Leadership & Management. Professional Summary Corporate finance executive and CPA offering 16 years of experience with the wealth of strategic and operational knowledge. Wide-ranging cross financing experience in auditing & assurance, financial and advisory services with big 4 professional firms (Deloitte & Touché), lead IPO and M&A transactions. Strong expertise in public reporting (through Capital Market Authority), capital market transactions, strategic negotiations and international business.
Proven ability in managing and motivating teams of loyal and productive employees. Excellent leader with a track record of problem solving, and consistently drives bottom-line performance, efficiency, process and profit improvements and enhanced internal controls. Attained well-recognized results as a key advisor to the CEO, member of the senior executive team of a public listed company. Affiliations Bachelor of Science (B.Sc.) from University of the Punjab, Pakistan Member of Institute of Certified Public Accountants of Pakistan Certified Public Accountant (CPA), Membership No. M647 Fellow Member of Chartered Institute of Cost and Management Accountants of Nigeria Cost and Management Accountant (FCMA), Membership No. 509 Associate Member of Saudi Organization of Certified Public Accountants Certified Public Accountant (CPA), Membership No. 3664 Associate Member of Association of Certified Public Accountants - UK Chartered Accountant - Intermediate (CA, Intermediate-Pakistan) Skills Strategic Financial Planning Risk Management & Performance Analysis Investment Management Budgeting, Forecasting and Analysis External Audit & Actuarial Work Finalization Accounting & Auditing Corporate/Operational Finance Treasury Taxation Regulatory compliance Mergers & Acquisition Financial Reporting and Executive Presentation Financial modeling capability IFRS proficiency US GAAP principles Expert in GAAP and statutory reporting MS Office Suite Auditing proficiency ERP (Enterprise Resource Planning) software Internal control management Work History Finance Manager 03/2017
to Current Company Name – City ,
State Performed Financial Due Diligence of the business acquired by the entity. Prepared financial projections and did investment appraisal. Arranged financing from the bank to finance the business acquisition. Prepared and presented strategic planning to management for approval. Provide leadership role in all aspects of the company's financial operations and manage treasury function, present production and financial reports under local GAAP to the management and ensure tax compliance, arrange insurance cover for business and employees. Designed, got approved, implemented and monitored internal controls. Prepared Break-even Analysis, formulated salary structure, prepared, monitored and adjusted financial budget. Oversaw preparation, and analyze monthly financial reports for management and Board of Directors, quarterly reports and financial reports for Board meetings. Collected and reported monthly expense variances and explanations. Computed taxes owed by applying prescribed rates, laws and regulations. Chief Financial Officer, CFO 10/2011
to 09/2016 Company Name – City ,
State Developed strategies for sustainable value creation, supported senior management in decision making, managed assets-liabilities mismatch risk and ensured relevant and useful internal and external reporting. Led the accounting and financial function, improved the financial performance through recommendation and implementation of various measures. Broad scope of authority included executive guidance for all. Established strong system of financial reporting that ensure adequacy of Technical Reserves even contesting external actuary's recommended Reserves directly improved the bottom line. Successfully negotiated the Reinsurance Contracts on favorable terms and single handedly arranged a new reinsurance cover. Key contributions: Headed the Share Capital raise of the Company by $ 60 million through Rights Issue. Led the implementation team in successfully implementing ERP System and replacing in-house standalone modules. Reengineered the Accounts and Finance Function by segmenting into Accounts Receivable, Accounts Payable, Treasury and GL sections and streamlined the reporting hierarchy and introduced the accounting and control procedures for capital expenditure. Co-orchestrated the transformation of the company from its multi-million dollar loss position to a net income of 2.0% in first two years then up to 7.1% in next two years by making a thorough analysis of the portfolio and developing monthly reports, putting in place controls. Developed a new analysis tool using MS Excel advanced features that was used company-wide to measure financial performance at each of 13 retail locations and for each product on a monthly, quarterly and annual basis. Achieved significant cost savings where General & Administrative expenses reduced to 11% from 17% of revenue by reviewing along-with HR manager the job descriptions and consolidating wherever applicable and eliminating redundant positions. Developed the management reporting system, through which recommended to the head of technical to revisit the prices of a particular product which were done and that resulted in increase of sales volume of the product by almost 2 times while keeping the loss ratio on lower side and yielding higher profit in absolute terms. Achieved savings of $ 1.6 million per year by creating a tax-efficient cross-border reinsurance structure. Established 'Collection Unit' that improved the receivable turnover from 1.58 to 3.16 times and reduced the provision for doubtful debts by $ 2.53 million that impacted the bottom line positively. Created boardroom multimedia presentations including video and text- sync'd depositions for enhanced understanding. Developed new process for employee evaluation which resulted in marked performance improvements. Manager Audit 01/2007
to 09/2011 Company Name – City ,
State Project management of a number of significant audit engagements, often multi-disciplinary and multi-jurisdictional to ensure market reporting timetables were met whilst ensuring client service standards were maintained. Professional engagements often involved the management of complex audit teams, resolution of technical accounting issues under IFRSs & local GAAP and liaising with senior client management and group audit teams. Achieved the Employee of the year award for the year 2010 by managing one of the biggest portfolios of clients contributing good amount of revenue to the firm's income while maintaining high quality work. Contributed to the growth of revenue of the Firm by introducing new clients and agreeing on additional services with existing clients i.e. during the course of audit convinced the client for tax consultancy services as well. Managed the referral jobs for multinational clients where audited the financial statements prepared under US GAAP and other cross border GAAP. Performed Financial Due Diligence and Valuation in connection with Mergers & Acquisitions and IPOs Served a diversified client base of international public companies including insurance, investment partnerships, manufacturers, contractors, construction, petrochemicals and retailers. Managed and carried out agreed upon procedure assignment on internal controls, product pricing and forensic assignment. Identified and recommended improvements related to key operational and control issues for presentation to top management and audit committees Conducted training on International Financial Reporting Standards and International Auditing Standards. Assistant Manager 08/2006
to 12/2006 Company Name – City ,
State Senior Auditor 06/2002
to 05/2006 Company Name – City ,
State Skills Accounting, Accounts Payable, Accounts Receivable, Acquisitions, Administrative, Ad, Auditing, Budgeting, budget, client management, Contracts, Contract Negotiation, Corporate finance, CPA, client, clients, clients i, decision making, Due Diligence, ERP, senior management, features, Finance, financing, Financial, financial operations, Financial Planning, financial reports, Financial Reporting, financial statements, Forecasting, GL, HR, insurance, international business, Investment Management, leadership, managing, management reporting, Market, meetings, Mergers, MS Excel, negotiations, next, PAGE 2, Performance Analysis, pricing, problem solving, profit, Project management, quality, reporting, retail, Risk Management, sales, Strategic, strategic planning, tax compliance, tax, Treasury, Valuation Education Bachelor of Science : Mathematics 1997 University of the Punjab -
City Certified Public Accountant -CPA : Accounts, Audit and Finance 2012 Institute of Certified Public Accountants -
City Certifications Fellow Member of Chartered Institute of Cost and Management Accountants | FINANCE |
SOCIAL MEDIA PRODUCER Objective Expand my career in television, broadcasting, and/or the film industry. Professional Experience Social Media Producer Nov 2016 to Current Company Name － City , State Produce content for Instagram and Facebook
Set clear content objectives Videographer and Photographer
Film, edit and upload to Social Media Sites. Photographer, Videographer, Editor Feb 2016 to Current Company Name － City , State Shoots still photography for individual hire for weddings, fitness shoots,
headshots, family portraits, real estate, etc. Camera Operator for weddings, short films, short documentaries, YouTube, vlogs
etc. Edit shoots, both photography and video using adobe or avid producing quality
work for individual use. Club Coordinator May 2007 to Nov 2016 Company Name － City , State Billing, member updates, data entry, reports, Excel sheets, Microsoft outlook,
payroll, Aphelion, Money Movers, Paychex, Quick Books. Collect bank account
information, credit card information, as well as cash for memberships and re-
occurring payments. Multitask regularly answering phone calls while working with members and
staff. Greet customers with a smile and implement a friendly company culture. Supervise, direct and encouraged other team members to stay on top of task. Education Bachelor of Arts , Television, Film and Media Studies June 2016 California State University of Los Angeles － City , State Associates of Arts Degree 2009 Riverside Community College － City , State Certifications Avide Media Composer Certified Skills Extremely productive in a high volume, high stress, environments
Proficient in the use of PC and Mac desktops (Own a 2015 MacBook Pro)
Skilled in both Windows and IOS
Adobe- Premiere, After Effects, Photoshop
Avid Media Composer- Avid Media Composer User Certified
Can easily navigate, upload and post to Social Media Sites
Self-starter with a can do attitude possessing excellent time management skills
Efficient using DSLR's (Can operate other cameras as well)
Excellent written and verbal communication skills with an eye for detail Efficient
troubleshooter
Productive problem solver
Can type 72 wpm
Competent in the use of Microsoft Word, PowerPoint, Excel, and Outlook. | FITNESS |
DETECTIVE Summary Law Enforcement professional with 24 years experience investigating insurance fraud, to include, health care provider/billing fraud, disability, workers' compensation and premium fraud, property & casualty fraud and staged automobile collisions. Knowledgeable in related crimes such as tax evasion, grand theft, identity theft, mail fraud, arson, and Medi-Cal/Medicare fraud. Intricately connected to the insurance industry and allied law enforcement agencies in the pursuit to combat fraud. Highlights Detective assigned to Health care/disability Fraud Program Member of the San Diego Medical Fraud Task Force Public speaking/outreach to insurance industry and law enforcement Awarded officer of the year 2011 by my peers 100% conviction rate Presenter for the CA District Attorney's Association, the Northern California Fraud Investigators Association and the Southern California Fraud Investigators Association Detailed report writing Team Leader/On-Site Supervisor when executing Search and Arrest warrants Experience Company Name City , State Detective 06/1995 to Current Assigned to CDI's health care and disability fraud program since October 2010. Obtained a conviction in the largest disability and long term care fraud case in the history of San Diego County. Investigate diverse and complex cases involving both single and multiple suspects. Work cases independently with little to no supervision. Extensive networking with allied law enforcement agencies, NICB, as well as, with special investigative units and claims managers of several insurance companies. Generate FD-1's from consumer complaints and competently evaluate the evidentiary merit and strength of each referral. Able to identify "red flags" and create appropriate case investigative plans. Write, obtain judicial approval for, and execute search and arrest warrants. Serve as both team leader and on-site supervisor when executing same. Gather and analyze evidence such as billing and medical records, claims records, payroll and personnel records, insurance policies, police reports and photographs, and consider appropriate criminal statutes for the case. Conduct interviews, interrogations and obtain confessions. Conduct skip tracing and locate witnesses using databases and field work. Maintain an excellent working relationship with the San Diego District Attorney's Office. Served as the first CDI detective assigned to the DA Premium Fraud task force and later assigned to the new Urban Grant task force. Testify in court, including grand jury cases and have testified as an expert witness on premium fraud. Conduct surveillance; both stationary and mobile. Firearms instructor for six years. Serve as field training officer and mentor to peers. Company Name City , State Senior Special Investigator 09/1990 to 06/1995 Investigated complex cases involving crimes of employer tax evasion, disability fraud, unemployment fraud, check forgery and related crimes. Wrote and served search warrants, conducted interviews/interrogations, submitted cases for successful criminal prosecution, testified in court, made arrests, was a defensive tactics instructor. Later assigned to the Professional Standards Unit and conducted background investigations on peace officer candidates, investigated crimes of embezzlement, forgery, sexual harassment, employee misconduct and threats to department employees. Company Name City , State Special Investigator 08/1989 to 09/1990 Investigated violations of the Penal Code and Business and Professions Code, issued citations, conducted undercover operations, gathered evidence, submitted cases for successful criminal complaints, testified in court. Proficiencies Writing FD-1's from consumer complaints Identifying "red flags" and evaluating fraud referrals Outreach, consumer and industry training Conduct interviews and interrogations Microsoft Office suite Use of database searches/methodologies Skip tracing and witness locating Obtaining judicial approval for Search and Arrest warrants Execute Search and Arrest Warrants Testify in court, to include, grand jury. Testified as expert witness Surveillance (stationary and mobile) Use of firearms Emergency Vehicle Operations Education Bachelor of Arts : Criminal Justice California State University, Fullerton , City , State , USA Law Enforcement courses CA Peace Officer Standards and Training (P.O.S.T.) Specialized Law Enforcement Advanced P.O.S.T. certificate. Courses include, but are not limited to, health care fraud, staged auto collisions, workers' compensation fraud, identity theft, interview and interrogation, arrest and control/defensive tactics, sexual harassment, cultural diversity and racial profiling, internal affairs investigations, advanced firearms, chain of custody evidence handling, search warrant procedures, communication and fire investigation, organized crime, emergency vehicle operation, first aid/CPR, building entry/mechanical breaching and more. | AGRICULTURE |
SALES REPRESENTATIVE Professional Summary Hardworking Server who thrives under pressure and goes above and beyond to create unforgettable guest
experiences. 1 year experience serving up to 100 dinner guests at an upscale Kickback Jacks restaurant. Customer-
oriented server with excellent interpersonal and communication skills. Food and beverage expert. Recently licensed
in preparation and sale of alcoholic beverages, bar procedures and liquor laws. Focused server, successful at multi-
tasking and delivering prompt and friendly service to all customers. Maintains a positive attitude and a great sense
of humor during peak hours. Server who brings a strong work ethic, interpersonal skills and customer service
expertise. Fluent in English only. Experience Sales Representative 0-1/2017 to Current Company Name City , State Cold-called prospective customers to build relationship. Greeted store customers promptly and responded to questions with knowledgeable service. Completed documentation for product and service sales. Filled out expense reports for accounting. Maintained productive relationships with existing customers through exceptional follow-up after sales. Generated high volume of referrals. Updated database with customer and sales information. Kept showroom professional and neat at all times. Delivered products to customers in timely manner. Established new customer accounts. Informed management of special sales and service issues. Evaluated competitors and performed market research. Achieved at least $5,000 monthly sales gross profit. Server 12/2015 to 05/2016 Company Name City , State Consistently provided professional, friendly and engaging service. Skillfully promoted items on beverage lists and restaurant specials. Followed all safety and sanitation policies when handling food and beverage to uphold proper health
standards. Displayed enthusiasm and knowledge about the restaurant's menu and products. Routinely supported other areas of the restaurant as requested, including answering telephones and
completing financial transactions for other staff. Set dining tables according to type of event and service standards. Addressed diner complaints with kitchen staff and served replacement menu items promptly. Quickly recorded transactions in MICROS system to deliver prompt service. Routinely cleaned work areas, glassware and silverware throughout each shift. Immediately reported accidents, injuries or unsafe work conditions to manager. Developed and maintained positive working relationships with others to reach business goals. Demonstrated genuine hospitality while greeting and establishing rapport with guests. Guided guests through menus while demonstrating thorough knowledge of the food, beverages and
ingredients. Provided friendly and attentive service. Hostess 08/2015 to 12/2015 Company Name City , State Consistently provided professional, friendly and engaging service. Skillfully promoted items on beverage lists and restaurant specials. Followed all safety and sanitation policies when handling food and beverage to uphold proper health
standards. Assigned patrons to tables suitable for their needs and according to rotation. Assisted diners with obtaining food from buffet/serving table as needed. Assisted in maintaining preparation and service areas in a sanitary condition
Cleaned and organized eating, service, and kitchen areas
Cleaned and sterilized equipment and facilities
Cleaned garbage cans with water or steam
Responsible for the design and preparation of all menu items for private home/office setting. Cashier / Drive Thru Operator 08/2014 to 01/2015 Company Name City , State Maintained high standards of customer service during high-volume, fast-paced operations. Consistently provided friendly guest service and heartfelt hospitality. Promptly and empathetically handled guest concerns and complaints. Demonstrated integrity and honesty while interacting with guests, team members and managers. Operated the drive-through window and sales register quickly and efficiently. Greeted customers and provided excellent customer service. Pleasantly and courteously interacted with customers. Built loyal clientele through friendly interactions and consistent appreciation. Prepared fountain drinks and ice cream items. Prepared all food orders within a 2-3 minute time frame. Assembled food orders while maintaining appropriate portion control. Verified that prepared food met all standards for quality and quantity. Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved
procedures. Education N/A, Current
Varina High School - 7053 Messer Rd, Henrico, VA 23231 Skills Cash handling, clientele, excellent customer service, customer service, fast, financial, frame, honest, Meal preparation, MICROS, office, window, policies, problem solver, quality, Quick, rapport, safety, sales, tables, team player, telephones, type, trustworthy. Sales Software: Salesforce.com, TapScan Public Relations Software: Bacon's Mediasource, Factiva Desktop Publishing Software: Photoshop, Illustrator, HTML | SALES |
PUBLIC RELATIONS INTERN Summary Ambitious, service-driven student , looking to apply my education and experience to a job in Sports Management. Areas of proficiency include communication skills, people skills and a Skills Strong work ethic Self-motivated Data analysis Empathetic listener Communication skills Foreign Language Experience Public Relations Intern May 2017 to August 2017 Company Name － City , State Established and maintained cooperative relationships with representatives of community, consumer, employee and public interest groups. Targeted specific clientele to identify trends and developments that might influence PR decisions and strategies. Successfully aided in the establishment of a new and upcoming Franchise. Sales Associate May 2013 to May 2014 Company Name － City , State Completed all cleaning, stocking and organizing tasks in assigned sales area. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices. Provided an elevated customer experience to generate a loyal clientele. Counselor June 2011 to June 2014 Company Name － City , State Identified signs of emotional developmental problems in young students. Referred residents and families to community resources to improve well-being and quality of life. Educated families and community members about domestic violence. Molded kids to leaders. Education and Training Bachelor of Arts : Communication, Current Sports Management Texas A&M University － City , State Communication, Current 3.481 Sports Management Interests Volunteer, Special Olympics, October 2015- officiated teams, collaborated with different families, managed scoreboard
*Community Relations Volunteer, Texas Rangers Triple Play Gala Event, Summer 2016- handled auction items, organized seating arrangements, assigned various jobs to people, advertised event, consulted with players and tended to their needs
Leadership Positions
*Public Relations- Decorations committee, Delta Delta Delta, Fall 2015-current-Assisted organizing St. Jude philanthropy events, contacted different companies for supplies, promoted upcoming events
*Chapter Development- Intramural chair, Delta Delta Delta , Fall 2016-current-Uphold the obligations of Membership, participate in officer training and transition activities Skills Strong communication skills, clientele, organizing, People skills, policies, Public speaker, quality, sales, Self-motivated Activities and Honors National Honors Society of Leadership and Success
*Member of Delta Delta Delta
Professional Summary
Personable student who works diligently at building effective relationships with clients and staff members. Highly deadline-driven. Motivated and detail-oriented who is flexible, versatile and proficient at maintaining a sense of humor under pressure. Additional Information Volunteer/Service Experience
*Volunteer, Special Olympics, October 2015- officiated teams, collaborated with different families, managed scoreboard
*Community Relations Volunteer, Texas Rangers Triple Play Gala Event, Summer 2016- handled auction items, organized seating arrangements, assigned various jobs to people, advertised event, consulted with players and tended to their needs
Leadership Positions
*Public Relations- Decorations committee, Delta Delta Delta, Fall 2015-current-Assisted organizing St. Jude philanthropy events, contacted different companies for supplies, promoted upcoming events
*Chapter Development- Intramural chair, Delta Delta Delta , Fall 2016-current-Uphold the obligations of Membership, participate in officer training and transition activities | PUBLIC-RELATIONS |
PUBLIC RELATIONS MANAGER Summary [Job Title] bringing expertise in listed equity and index options as well as extensive experience with regulatory inquiries and examinations, retail and professional trading practices and back-office functions. Diligent and driven [Job Title] who has achieved success in a variety of roles with increasing levels of responsibility. An effective communicator and team-builder with strong analytical, management and organizational skills. [Job Title] equipped with the excellent negotiation skills, market insight and business acumen necessary to guide struggling and newly-formed companies to financial success. Business Development Manager versed in building strategic partnerships through persuasion, negotiation and personal presence. Business development professional successful at acquiring, expanding and managing key corporate accounts. [Job Title] who consistently exceeds company objectives to secure client satisfaction and loyalty. Highlights Energetic work attitude Goal-oriented Bilingual in [languages] Excellent time management skills Inspiring team leader Excellent sales techniques Fortune 500 partner experience Cold calling Prospecting and cold calling Strategic account development Strong interpersonal skills Relationship selling Customer-oriented Energetic People-oriented Fluent in Spanish Excellent communication skills Reliable Financial analysis Detail-oriented Analytical Strategic positioning Financial reporting Critical thinking Conflict resolution Strong organizational skills Active listening skills Accomplishments Increased revenue 312% in 2011 . Increased revenue 136 % in 2012 . Awarded “ Emergent Talent Program ” for showing extraordinary leadership skills. Customer Relations: Earned highest marks for customer satisfaction, company-wide. Workflow Planning: Implemented new work process flow which increased department productivity. Process Improvement Created new departmental procedures manual. Assessed organizational training needs. Launched aggressive growth plans that helped increase customer base from [Number] to [Number] customers. Experience Company Name September 2015 to May 2016 Public Relations Manager City , State Organized the company into a formal structure, defined roles and responsibilities for each position, planned the growth of the company in the coming years, and introduced the concept of Leassy as an extended enterprise. Analyzed data to define characteristics of potential customers and future strategic allies to ensure the effectiveness of the marketing campaigns and corporate approach. Worked closely with the founders to identify geographical areas to launch, testing different cities and controlled markets. Assisted to several events and coordinated meetings with investors and clubs' representatives to pitch and promote the idea, gaining recognition from potential users and prospective investors. Company Name August 2013 to April 2015 Special Projects Manager City , State Worked with the services manager to design and implement a project to increase acquisition of specialized tools, and technical training to repair technicians. Three months post implementation customers complaints related to general repairs and time of response were reduced by 50%. Synchronized the different teams of the company to work towards shared goals with General Motors Venezolana, classifying the car dealership as one of the top tier in Venezuela and becoming a member of the exclusive "Club del Presidente de GM". Worked as communications liaison between the company's individual contributors and senior leadership. Utilized voice of the workforce to boost engagement and satisfaction levels amongst the employees. Spearheaded the planning, design and execution of a new quick oil and filter change shop, looking to increase the sales capacity by 30% to cover an important- size unattended market on the central part of the city. Company Name February 2011 to July 2013 Relationship Manager Assistant City Performed processes of Know Your Client (KYC) and Anti Money Laundering (AML), complying with the regulators and the corporation's policies, and achieving zero expired customer files. Maximized the value of Citibank as Correspondent Bank by calling the clients on a frequent base to identify new opportunity of business, monitor their transactional activity, and evaluate the usage/efficiency of credit facilities. Worked along the senior management team to add new public and private institutions as clients after performing a thorough research of the market and defining the wanted key players. Decreased customer complaints related to time of response and quality of the customer service by 50% in the second quarter of 2011 and by a 100% by the end of that year through attentive relationship management. Developed and enhanced more than 70 client relationships, increasing revenues of the division from $ 1.7 Million to $ 7.2 Million in less than two years by cross-selling Citi's full range of products and services. Education BABSON COLLEGE, F.W. OLIN GRADUATE SCHOOL OF BUSINESS May 2016 Master of Business Administration City , State UNIVERSIDAD METROPOLITANA October 2010 Bachelor of Science : Business Administration Management City , Venezuela Business Administration Management Financial Engineering Certificate Languages Spanish, English Skills approach, C, concept, Credit, Client, clients, customer service, English, senior management, Financial, Leadership, marketing, market, meetings, Money, enterprise, oil, policies, processes, quality, quick, relationship management, repairs, research, Selling, sales, Spanish, strategic, technical training | PUBLIC-RELATIONS |
ADMINISTRATIVE ASSISTANT Summary A dedicated and focused administrative professional who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Results-oriented team-player eager to bring strong administrative skills to company in need of top-level support. Education Master : Public Relations 2015 Full Sail University Public Relations Bachelors of Arts
Bachelor of Arts : Spanish, Philosophy, Media studies 2013 Mercer University Marketing, Public Relations and Journalism coursework Presentation Skills workshop Coursework in Business, Communications and Advertising Associate of Arts : Philosophy 2011 Georgia Perimeter College Student government representative Academic Achievement Award Highlights Advanced MS Office Suite knowledge Excel spreadsheets Competent in Adobe Creative Suites Software (InDesign, Illustrator, Photoshop) Adobe Acrobat XI Pro Meeting planning Report writing Schedule management Deadline-oriented Report analysis Employee training and development Problem resolution Meticulous attention to detail Schedule management Experience Company Name State Administrative Assistant 01/2013 to 10/2014 Designed web and other content. Designed electronic file systems and maintained electronic and paper files. Handled all media and public relations inquiries. Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists. Served as professional representative of the CEO to executive clients, investors and board members. Published and Designed corporate newsletter. prepared and edited articles. designed graphic presentation. Edited Website content including newsletter and blog posting production using Adobe creative suites. Created, delivered, edited, and optimized marketing materials. Proofread and edited incoming and outgoing documents. Reviewed operating practices and implemented improvements where necessary. Coordinated project-based work Prepared and edited correspondence, communications, presentations and other documents. Designed and maintained databases. Company Name State Public Relations Specialist 01/2012 to 09/2014 Identified customer needs through market research and analysis. Researched, negotiated, implemented and tracked advertising and public relations activities. Defined project and company vision, strategies and tactics. Designed web and other content, including monthly newsletters and promotional calendars. Worked with management to identify trends and developments capable of influencing PR decisions and strategies. Managed editorial content, design and distribution of external company documents. Organized PowerPoint presentations, website content and designs etc.). Company Name City , State Marketing Assistant 01/2012 to 01/2013 Contributed to relevant blogs, conferences and events both off-line and online to increase brand awareness. Helped developed contingency plans and alternative solutions for all projects. Event Planning, and coordination. Provided input and supporting documentation for the preparation of monthly marketing reports. Provided support to marketing department coordinator. Assisted in maintaining all Hodac sponsored websites. Created and delivered press releases, media relations' content, corporate newsletter content, and social media content. Participated and assisted in facilitating community awareness activities, i.e. Assisted in the coordination of public service announcements and all media related activities. Helped create marketing campaigns and track results of these efforts. Helped Draft scripts and coordinated with different departments for consistent messaging. Company Name State Administrative Assistant 01/2010 to 01/2011 Ensured all marketing materials were consistent, easy to understand, and well organized. Provided administrative support for Mercer University academic and service-learning program. Supported Mercer's community work-study internships and tutoring programs through event calendar updates. Facilitated student communication with prospective volunteer opportunities through in-person, telephone, and email. Maintained and organized volunteer opportunity database for optimal student use. Languages Fluent in French, Spanish, Creole Skills Administrative support, Letters and Memos, Filing, Prioritization, Report, Event Planning, Scheduling, Telephone Skills, Time Management, Client Relations, Customer Service, Multilingual,Networking Events,Inventory, Internet Research Microsoft Office Suite, Microsoft Excel, Microsoft Word, PowerPoint Presentations, Document translation, Internet Research, Spreadsheet Adobe Acrobat Pro, Photoshop, InDesign, Illustrator,graphic Design, Marketing Materials, media relations, newsletter, Press Releases, web content development, Proposal Writing, Strategic Research, Social Media Maintenance | PUBLIC-RELATIONS |
CLINICAL STUDY COORDINATOR II Professional Background Clinical professional with the proven ability to work with diverse clients and staff. Recognized for capacity to learn and willingness to take on new challenges and responsibilities. Interested in advancing myself personally and professionally in the Clinical Research field. Skill Highlights Microsoft Office applications Proficiency in multiple CTMS, eCRF, EDC, IWRS/IXRS platforms Professional Experience Clinical Study Coordinator II October 2015 to Current Company Name － City , State Coordinate clinical trials for the Surgical Research department with a primary focus in Cardiovascular and Vascular device related studies. Communicate closely with surgical staff, pharmaceutical companies, surgical device manufacturers and contract research organizations. Author informed patient consent forms for clinical trials, in accordance with Internal Review Board (IRB) and trial sponsor standards. Monitor studies to ensure continued compliance with federal and IRB regulations. Author IRB clinical trial submission, planned changed, continuation and end of study forms. Collect data from patient medical records, examinations and procedures, prepare and complete sponsor's clinical report forms. Monitor and document for AE and SAE occurence for submission to appropriate entities. Responsible for device and drug accountability for each study. Communicate closely with hospital pharmaceutical service and ensure adherence to all pharmacy ans sponsor protocols. Introduced department to more efficient and improved patient payment process. Created department wide documents to improve trial efficiency including AE and SAE monitoring source documents, proof of patient payment forms, temperature monitoring logs for drug/device storage. Assisted and trained fellow staff with use of Epic EHR/EMR systems. Clinical Research Coordinator I November 2014 to October 2015 Company Name － City , State Coordinated pharmaceutical Phase II, III, and IV clinical trials across multiple therapeutic areas, collaborating closely with physicians and staff, representatives from pharmaceutical companies, contract research organizations and academic institutions. Developed materials and tools necessary to appropriately carry out study procedures including source document development, study timelines and study related procedure strategies and execution plans. Interviewed and recruited patients for studies following protocols established jointly by study staff and project sponsors. Ensured all materials for each clinical trial protocol are available for subject enrollment and properly maintained. Maintained extensive patient contact, via telephone and written correspondence. Monitored patients to track follow-up visits, record AE and SAE's and patient outcomes. Performeded specimen collection, processing and shipment of biological specimens. Experience in multiple therapeutic areas including: Asthma, COPD, Women's Health, Hyperlipidemia, Gastrointestinal, Gout, Diabetes, Immunology and Vaccine trial studies. Exercise Specialist July 2013 to October 2014 Company Name － City , State Supervised exercise sessions for phase II and III cardiac rehabilitation patients, including monitoring of cardiac telemetry unit, response to exercise, patient safety. Conducted patient orientations, prescribe cardiovascular and strength training exercise tailored to individual needs of patient. Provided and developed educational services and materials. Oversaw student internship program, develop educational materials, assess student learning. Performed clerical duties including billing, insurance verification and patient registration. Cardiovascular Medical Technician July 2013 to March 2014 Company Name － City , State Conducted noninvasive cardiovascular testing procedures including; exercise and pharmacologic stress echos, exercise and pharmacologic nuclear stress tests and tilt table testing. Prepared patients for 24-hour holter and 30-day event monitor services, conducted inpatient and outpatient ECGs. Exercise Specialist May 2013 to October 2013 Company Name － City , State Consulted patients on exercise and health promoting behavior. Designed customized training programs that addressed health problems, risk factor modification, specific injuries/physical limitations, and fitness goals. Performed and analyzed DEXA body composition scans. Fitness Specialist January 2013 to May 2013 Company Name － City , State Taught group exercise classes to senior independent, assisted, and Alzheimer/dementia residents to promote functional, aerobic, strength and flexibility benefits. Provided individualized exercise instruction as requested by residents based on goals and needs. Monitored wellness center and promoted and participated in resident activity department events. Fitness Specialist December 2012 to August 2013 Company Name － City , State Measured clients' fitness by completing comprehensive fitness evaluations and acquiring physician clearances based on risk stratification when needed. Designed customized client programs to meet individual fitness needs. Served as a point of reference for fitness expertise within the facility. Clinical Exercise Physiologist Intern July 2012 to January 2013 Company Name － City , State Clinical Exercise Physiologist Intern September 2010 to November 2010 Company Name － City , State Group Exercise Class Coordinator/Instructor April 2010 to June 2011 Company Name － City , State In charge of overall efficiency of class procedures including: instructor replacement and training, class scheduling and cancellation, emergency procedures, and documentation and organization of paperwork and class supplies. Led exercise to groups of 40 or more participants aged 50 years and older; Educated participants on proper exercise form health benefits; Endorsed local community health promotion programs. Education and Training Master of Science : Clinical Exercise Physiology , June 2012 Ohio University － City , State Clinical Exercise Physiology Graduate Recruitment Scholarship Recipient Student Exercise Physiologist for O'Bleness Memorial Hospital Heartworks Cardiac Rehab Student Fitness Specialist for Ohio University WellWorks Fitness Center WellWorks Risk Reduction Program Health Coach/Personal Trainer Bachelor of Science : Kinesiology , May 2011 Michigan State University － City , State Specializations in Health Promotion and Bioethics and Humanities Member of Phi Epsilon Kappa, Academic Fraternity of Kinesiology Students Student Teaching Assistant for Cadaver Anatomy Lab 2011-2012 Certifications BLS for the Healthcare Provider Completion of Phlebotomy Skills for the Healthcare Professional Course CITI GCP Certified IATA Certified Skills Academic, administrative support, agency, back-up, benefits, billing, Cancer, clerical, clinical research, Coach, Oral, community health, client, clients, data collection, Diabetes, documentation, educational materials, functional, GCP, HR, Immunology, instruction, instructor, insurance, managing, Market, materials, Microsoft Office applications, Page, patient safety, Phlebotomy, Physiologist, prescribe, processes, promotion, protocols, Recruitment, rehabilitation, Safety, scheduling, specimen collection, Surgery, telemetry, Therapy, Trainer, training programs, Vaccine, composition | FITNESS |
INTERIOR DESIGNER Summary Talented Designer and Retail Merchandiser skilled at using product placement and creating uniquely inspiring displays. Collaborates with company headquarters and sales managers to create product display solutions that boost sales revenue. Highlights Store layout design Interactive displays Common store planning AutoCad Store communication Store maintenance Graphic displays Working remotely Accomplishments Selected for national brand building campaign, responsible for planning, implementing, and producing makeover videos and marketing content. Experience Interior Designer 08/2013 to Current Company Name City , State Interior Design Specialist at IKEA Sunrise store. Supported growth and development as leader of local market research project. Designed unique and centrally planned displays. Created inspiring homes and rooms that showcase products in function and boost sales. Worked with vitality to motivate people to visit the store more frequently Worked to promote IKEA as leaders of life at home Remodeled employee resource center to promote a better everyday life at work. National Marketing Campaign IKEA Home Tour 12/2013 to 12/2014 Company Name City , State Interior designer, host, video producer, and video editor for IKEA Home Tour marketing campaign. Pioneered unique marketing project in various markets in the US. Supporting a crew with various skills with little direct supervision. Planning and implementing in-home makeover projects. Distributing marketing content for social media. Creating brand specific communication. Speaker and promoter for live and on air marketing events. Contributed to a positive ROI for the project. Visual Merchandiser 01/2011 to 08/2013 Company Name City , State Planned, implemented, and maintained store layouts to support commercial priorities. Adapted and implemented centrally planned display areas throughout the commercial calendar. Strategically merchandised product displays to maximize sales. Created inspirational and clear brand communication within the store showroom and shopping areas. Adapted plans on the fly to account to architectural discrepancies. Distinguished as a key contributor on assignment to Orlando store marketplace remodel. Freelance Designer 07/2007 to 01/2011 Company Name City , State Residential interior design . Specialized in layouts and finishes. Maximized design for small space living. Organized and coordinated contractors and installers. Fine art consultation. Interior Designer Sales 07/2008 to 07/2009 Company Name City , State Interior Designer and Sales Specialist for custom modern and contemporary furniture store. Selected high-end furnishings and finishes for residential and commercial interior design projects. Developed business relationships with local real estate developers. Coordinated remodeling projects between clients contractors. Implemented in-store sales space for Kartell. Education Bachelor's Degree : Bachelor of Fine Arts, Design 2007 University of Central Florida City , State , United States Winner of juried art show hosted by the New America Foundation. Associate of Arts : Graphic Design 2004 Broward College City , State Languages English (Native or bilingual proficiency)
Spanish (Native or bilingual proficiency) Skills Adobe Creative Suite AutoCAD Planograms | DESIGNER |
BAKERY ENTREPRENEUR Summary Comprehensive experience in manufacturing, reliability engineering and nuclear processing. Experience Company Name City , State Bakery Entrepreneur 10/2011 to 08/2014 Established and built a strong local cupcake store brand name through quality products, community. involvement and alternative advertising methods. Performed employee hiring, training and supervisory duties. Engaged in day-to-day operations of all aspects of the store including baking, cleaning and customer service. Company Name City , State Project Engineer 02/2010 to 02/2014 Hired on through Nuclear Fuel Services, located in Erwin, TN, and transferred to B&W in 2011 Data research for equipment segmentation and disposal project Research and design cutting methods for large equipment Design self-powered transportation system for large equipment Project engineer for design phase of a new Category 2 nuclear processing facility, Isotek project Perform field walk downs to generate P&ID drawings using AutoCAD for assigned systems Develop technical basis for assigned systems Develop technical specifications and requirements, including documentation of engineering calculations, to support technical basis Perform and review calculations for new design and facility support Write and review System Design Descriptions for new design Perform database maintenance for an equipment reliability system Company Name City , State Reliability Engineer Intern 05/2007 to 08/2009 Summer 2007: Located on-site at DuPont Chambers Works – Deepwater, NJ Set up bearing ultrasound program integrating the maintenance with SAP Performed flow meter failure analysis Performed gearbox failure analysis Summer 2008: Located on-site at DuPont Titanium Technologies – Edge Moore, DE Designed new piping system for failed pipe Performed root cause failure analysis (RCFA) for failed pumps Developed a standardized job procedure for pipe flange make up Summer 2009: Located on-site at Renew Paper – St. Francisville, LA Established lubrication program for plant after a two-year shutdown Worked with vendors to determine appropriate lubrication types and methods Set up lubrication filtering and dehydration procedure for large containers of lubrication Company Name City , State Aviation Electronics Technician 09/1995 to 12/1998 Assistant shift supervisor for an F/A-18 Hornet squadron VFA-25. Managed and delegated maintenance tasks among 30 squadron members. Coordinated communication during launch procedures between our squadron aircraft and flight deck control aboard an aircraft carrier. Voluntarily trained as final checker (inspector) of aircraft prior to launch. Education Bachelor of Science : Aerospace Engineering December 2009 University of Tennessee Aerospace Engineering Additional Information Six Sigma Lean/DFSS Green Belt November 2014 Engineer in Training (EIT) January 2010 DOE Level Q Security Clearance October 2010 – February 2014 Skills Communication, Safety, AutoCAD, Customer Service, Database, Quality, Research and Design, SAP, Root Cause Failure Modes and Effects Analysis, Lubrication | AVIATION |
SVP, BUSINESS BANKING Executive Profile Executive Banker with experience in all facets of banking: growth
strategy (retail and commercial); operations; business development; and sales
and marketing, all with an entrepreneurial spirit. A macro-level thinker with a
proven track record for structuring and negotiating sound, credit-worthy
business and building strong teams, able to meet company-wide financial goals. Professional Experience July 2015 to Current Company Name City , State SVP, Business Banking AUB was founded in 2006 by a diverse group of Los Angeles-based entrepreneurs whose vision included serving the banking needs of small- and medium-sized businesses in metropolitan Los Angeles and its surrounds. Directly responsible for the Bank's Business Banking Group a $55 million production P/L budget - CRE; C&I; Asset Based Lending and SBA. Manage the Bank's Private Banking (high-net-worth) clientele portfolio totaling some $75 million. Supervise the credit administration process at the BBG level. Quickly assess a financial package that is highly complex and contains numerous sources of cash flow. Responsible for the strategic sales plan, marketing, and hiring of staff. Oversee training and monitor team performance to instill and maintain the integrity of the business development process. Present monthly sales and forecast, reporting directly to the board of directors. Manager FIVE commercial (CRE, C&I & SBA) branches with a staff of six business development officers. Advance the Bank's image as its community representative and foster an environment of accountability, excellence, collaboration, and fiscal responsibility. January 2012 to July 2015 Company Name City , State SVP, Administration/Operating/Finance Pan American Bank opened its doors in 1964 with the mission of serving the under-served and under-banked consumers and small businesses. The bank is a CDFI, MDI, Minority Owned as well as SBA certified. Successfully merged and negotiated the Bank's merger with Finance & Thrift via a reverse stock split acquisition. Successfully raised $6.4 million in CRA via equity capital (SPA) stock purchase agreement - July 2014. Led the Bank's cost restructuring by decreasing headcount by 29%, selling two of the three branches, and netting $1.1 million in capital proceeds, saving the bank $637 thousand annually. Led the Bank's business development and SBA certification program, affording a $9.2 million loan growth. Responsible for the Bank's community outreach programs, and all of its marketing and sales strategy. Cut vendor costs by $97 thousand in first sixty days of employment by eliminating/negotiating contracts. Developed key community 501c3 partnerships, affording $1.1 million loan growth. Managed the Bank's community reinvestment objectives through technical assistance and understanding credit. Implemented the Bank's new ALLL methodology, affording a $125 thousand provision in 2013, versus a combined $2.4 million provision for 2012 and 2011. The Bank recognized profit for the first time in six years: $404K in 1Q2013. Responsible for reporting the quarterly ALM to the board and member of the audit/Compliance/ALM committee. Led contract negotiations with Jack Henry, bank's core system, affording the bank $129 thousand in savings while adding new technology: mobile banking; on-line banking; Check 21; Yellow Hammer; and COGNOS. Led and managed the Bank's 2013 budget and presented to the board of directors. July 2007 to December 2011 Company Name City , State President Primavera Capital provides consulting services to middle-market companies requiring corporate finance advisory, access to capital, debt restructuring, and effective business plans. Toltec financial, a consumer retail finance company, lending in the consumer segment, secured/unsecured category. Developed new market (B2B), generating sales of $750K in the first four months. Successfully developed the wholesale market segmentation strategy that led to an increase in monthly sales of $125K. Created working capital KPIs for client which led to company savings of $323K in just one year. Responsible for the annual operating plan (AOP) and execution of all company-wide financial goals. Successfully hired and trained all staff and set quarterly sales goals in a bi-lingual business environment. Responsible for the monthly P/L forecast, sales goals, and monthly presentations to the board of directors. In charge of analyzing market conditions, developing marketing strategies, and recommending changes to the board of directors in order to maximize profit. Packaged and negotiated terms and conditions on a $500K (line of credit) for an un-bankable client. Promoted company's services and discussed market trends through public speaking engagements. Effectively structured all vendor/partnership agreements in order to grow revenue and market share. Responsible for obtaining all state regulatory licensing - California Finance Lenders Law. Developed all consumer programs and marketing material, in both English and Spanish. Established key relationships with the SBA and other financial institutions for their financial support and technical assistance. February 2006 to July 2007 Company Name City , State EVP, Business Development/Emerging Markets Community Bank Ventures is a privately held, professional service firm with a national presence that serves new and existing community banks. Community Bank Ventures consults on the regulatory process of new bank formation, strategic planning, recruitment of senior management, IPO's, second offerings, mergers and acquisitions, project management and market analysis. Responsible for CBVs business development of all de novo banks. Negotiated akey partnership with a broker dealer to execute all CBV offering and M&A transactions. Assisted in raising $48 million capital for the formation of two de novo banks. Delivered weekly presentations to key community business leaders and high net-worth investors. Developed annual budgets and operational analytics. All aspects of accounting and audit, working with Big 4 firm. March 2004 to February 2006 Company Name City , State Consultant DLC Consulting employs over 150 consultants who are Big 4 CPAs or MBAs from tier one schools with hands on financial experience within Fortune 1000 companies. Clients are provided with project execution capabilities in financial planning & analysis, financial systems implementation, process documentation and redesign, as well as project management. Saved $7 million by negotiating foreign exchange currency rates for a Fortune 500 high-tech company by executing key pro forma cash flow analysis involving various monthly average currency rates. Spearheaded the Long-Term Incentive Program for a Fortune 500 high-tech company. The LTIP was implemented in 2004 to effectively measure senior executives' performance toward year-end results. Improved client contractual agreement process between company and its investors, allowing senior management to make faster and more efficient business decisions. Wrote client's SEC filings: 10K, 10Q and 8K, including MD&A for a Fortune 500 company. February 2003 to March 2004 Company Name City , State Financial Analyst PBG The Pepsi Bottling Group is the world's largest manufacturer, seller, and distributor of Pepsi-Cola beverages. PBG generates about $10.5 billion in annual sales with 65,000 employees. It operates in the United States, Canada, Greece, Mexico, Russia, Spain and Turkey. December 2001 to February 2003 Company Name City , State Finance Manager Compass Aerospace is a supplier and manufacturer for commercial and military aircraft delivering precision machine parts with revenues of $135M, and 775 employees worldwide. Education 2003 Pepperdine University, Graziadio School of Business and Management City , State Business Administration 1994 California State University, San Bernardino City , State Bachelor of Arts : Business Economics 2013 Pepperdine University, Graziadio School of Business and Management City , State Private Capital Markets Languages Speak and write Spanish fluently. Professional Affiliations Chairman of the Board, Ramona's Mexican Food Company, July 2014 to Current. Member of the California Bankers (CBA), State Government Relations Committee, September 2014. Board Member (March 2011/2012), Big Brother Big Sister, Tustin, CA Executive Council, Elected on June 2006 thru 2010 to serve on Pepperdine University, Alumni Leadership Council. Skills Accounting, banking, budgets, business development, business plans, capital markets, cash flow analysis, COGNOS, consulting, contract negotiations, corporate finance, credit, debt and equity financing, Essbase, finance, financial planning & analysis, foreign exchange, Hyperion, JD Edwards, Lotus 1-2-3, market analysis, marketing strategies, marketing and sales, mergers and acquisitions, access, Excel, Microsoft Office applications, Oracle, project management, public speaking, recruitment, sales, strategic planning | BANKING |
GENERAL MANAGER Summary High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. D riven to cut company costs and boost company revenue through innovative management techniques. Organized and diligent, with excellent written, oral and interpersonal communication skills. Highlights Microsoft Suite Experience General Manager May 2017 to Current Company Name － City , State Develop a comprehensive standard facility operations manual, including written policies and procedures for all facility services. Develop a monthly and yearly management report outlining key facility statistics and a summary of daily operations. Also report any current or future concerns to the client. Submit all paperwork and financial reporting, including payroll. Maintain a monthly inventory of supplies, equipment, and or products. Write articles or press releases for the facility. Recruit the key personnel for Spa, Food and Beverage, Fitness, Sales, Maintenance, Aquatics, and Operations, where applicable. Ensures the staff is fully knowledgeable on the use and benefits of services, products, programs, and activities by conducting regularly scheduled staff meetings and training workshops. Conduct on-going training/educational programs for department. Holds team meetings on a regular schedule. Assess all employees' progress continually; coach employees with positive reinforcement, and disciplines, when necessary, fairly and consistently; participate in annual performance evaluations, and, when necessary, assists in the termination process. Direct and oversee all facility operations to ensure achievement of sales and retention goals, business objectives and facility profitability. Attend all management functions and meetings associated with client. Develop annual strategic plan highlighting targeted operational, marketing, programming, customer service and financial objectives. Recommend and develop marketing strategies to include planning/coordinating promotions, facility activities and effective advertising. Develop and implement systematic membership programs that target new members, general memberships, and infrequent users. Regional General Manager and National Sales Manager Jan 2017 to Apr 2017 Company Name － City , State Direct and coordinate the daily operations over two clubs. Primarily responsible for driving sales, service,and operational and financial performance of the clubs. Serve as the leader in driving sales culture, processes, and performance throughout the company. Train and develop a sales team to consistently achieve and exceed budgeted membership sales goals. Drive financial results through strategic planning, optimizing associate performance, managing expenses, increasing revenue, streamlining processes, and establishing standards to increase operational excellence and improved member satisfaction. Review and analyze relevant data to make sound business decisions. Ensure operations are executed according to company values and objectives. Work with VP of Operations and Central Services to prepare annual budgets, regular variance statements, and annual audits. General Manager May 2014 to Dec 2016 Company Name － City , State Performed the roles of General, Sales, and Operations Managers. Managed 70 total health club employees, including a sales team of four and an operations team of 15. Hired, trained, and coached the sales team, including creating and implementing sales team training and development programs. Lead sales calls with team members to establish sales and customer retention goals. Built relationships with new and existing members. Resolved club member concerns. Managed maintenance staff, including creating staff schedules. Ordered supplies for maintenance staff and member amenities. Reduced annual spending on payroll and supplies. Created a culture of accountability and trust. Fitness Service Director Jan 2014 to May 2014 Company Name － City , State Price presented new members regarding personal training packages. Paired new clients with personal trainers. Consistently exceeded monthly goals. Insurance Agent Jun 2013 to Dec 2013 Company Name － City , State Provided service to clients' changing insurance needs by selling health, dental, accident, travel, and limited indemnity insurance. Discussed insurance plans with 75 new and existing clients weekly. Developed a base for long-term sources of clients by using referrals, occupational, and special-interest groups to compile lists of prospects. Exceeded sales goals each month, frequently closing out the month as top salesman. Sales Director Sep 2009 to Oct 2012 Company Name － City , State Responsible for setting and meeting quotas per to the Sales Manager Salary, Commission, and Quota Agreement. Compile, publish, and maintain sales records, including incoming and outgoing calls, number of tours, referrals, referral attempts, commissions, payroll, closing percentages, and bonus records. Ensure sales department meets monthly sales goals. Train, coach, and manage membership staff, including following proper Fitness Formula procedures for hiring, disciplining, and firing. Hold weekly one-on-one meetings with each member of the sales team in order to offer guidance and track progress, as well as chair weekly sales team meetings. Set and carry out standards of communication between sales staff and other club areas. Build and maintain strong trusting relationships with new and existing members in efforts to generate additional leads. Serve as an integral member of idea-generating sessions with the goal of developing innovative strategies to reach potential new members. Awarded Top Sales Director in 2009, 2010, and 2011. Sales Associate Apr 2006 to Aug 2009 Company Name － City , State Responsible for reaching monthly sales goals set forth by the Sales Director. Duties included: touring and pricing potential new members, as well as performing weekly follow-up phone calls and emails. Required strong organizational skills as I was often managing hundreds of leads at any given time. Awarded Top sales Manager in 2006, 2007, and 2008. Customer Service Manager Mar 2005 to Mar 2006 Company Name － City , State Responsible for managing the Customer Service and Operations Staff. Duties included: hiring, training, and terminating employees, as well as carrying out disciplinary action. Responsible for member support and satisfaction, as well as member retention. Duties included: organizing and executing member activities, in addition to handling member complaints. General Manager Jul 1998 to Dec 2004 Company Name － City , State Maintained the Power Shack Fitness Facilities. Managed Department Managers. Created annual budgets and ensured the company's financial success. In the company's 20-year history, Power Shack Fitness achieved its best years financially in 2002, 2003, and 2004. Education Bachelor of Science , Sports and Leisure Studies The Ohio State University Skills Outstanding Leadership Problem Solving Motivation Dependable Interpersonal Skills Communication | FITNESS |
FINANCE MANAGER / PLANT CONTROLLER Summary Ten years experience with high-volume manufacturers, demonstrating leadership and strong project management execution skills. Instrumental in reducing labor and overhead $2.5 million and contributing to operational goals and business profit. Strengths include financial reporting, forecasting, budgeting process and internal control. Highlights A highly motivated and educated, goal and success orientated individual with over ten years of professional work experience within the US and China, of which eight years are with Reckitt Benckiser (Fortune #160) and Regal Beloit (Fortune #713) Profound knowledge of management accounting, cost, inventory accounting, and familiarity with General Accepted Accounting Principles (GAAP) Strong organizational, analytical and interpersonal skills with keen attention to detail and Played a key role in the core management team and expanded roles supporting IT and supply chain functions Strategic and financial planning expert Business performance improvement Knowledge of GAAP guidelines and SOX Compliance Certified Public Accountant (CPA) Oracle / JDE /Global Shop Proficient in Microsoft Office Thrives under pressure Solution-oriented Staff leadership and development Goal Focusing/motivation Flexibility and adaptability: Adapt to the changes Accomplishments Cost Reduction Established and coordinated a robust plan for the control of operations including period financial results and variance analysis, expense budgets, cost standards, together with necessary controls and procedures to effectuate the plan both short and long term, drove $2.5M annual savings on both labor and variable overhead. Gross Margin Improvement Improved margin accuracy, and drove gross margin 3.6% year-over-year increase Provided accurate variance analysis to sourcing team, operation teams for variance and spending control Analyzed gross margin by customer, gave valuable feedback to sales team for strategic planning and margin improvement Inventory Control Lead annual physical inventory, identified discrepancies, decreased finished goods inventory cycle count by over 50%. Coordinate with material team with inventory control and assisted the plant reaching lower days inventory outstanding (DIO) Team Contributions Expanded roles and provided support in IT, supply chain functions Work under pressure with limited resource and time Provided valuable insight and support important decisions to senior managers Leadership: truly respected the peer, provided guidance to achieve the goals and stepped in where they needed support. Experience Finance Manager / Plant Controller Nov 2013 to Current Company Name － City , State Replaced prior CFO prior to Regal acquisition. Led key initiatives and re-established the credibility of finance team, and played a key role in the management team. Improved margin accuracy, and drove gross margin 3.6% year-over-year increase (COGS reduction); Led obsolete inventory review and drove significant reduction; also assisted sourcing team improved DIO reduction Provided reliable and timely project by project expense, capitalization, amortization and spending data for all departments. Prepared monthly and quarterly forecast, as well as annual operations planning, including top line sales, capital expenditure, variable cost projects (4-6% year over year reduction), SG&A and business three year long range planning. Improved finance closing process and shorted closing duration by 1-2 days and closed 7 gaps and added 5 control procedures to ensure monthly financial reporting accuracy Provided accurate and timely reports to mechanical finance group Expanded roles and provided support in IT, supply chain functions Plant Controller Jan 2011 to Dec 2013 Company Name － City , State Manage financial and accounting functions for the manufacturing plant generating annual external sales $65M and internal sales $35M. Accountability extends to financial reporting, products profit and operating expense analysis, capital project planning, and inventory control. Established and coordinated a robust plan for the control of operations including period financial results and variance analysis and explanations, expense budgets, cost standards, together with necessary controls and procedures to effectuate the plan both short and long term. Prepared monthly financial reviews and submitted financial reports, on a timely and accurate basis. Strived continually to improve financial reporting, forecasting and budgeting process, and standardized work. Lead HVAC operation finance team to create standard operating procedures (SOP) and job instruction breakdown (JIBs) on annual budgeting process. Continuous improvement and the pursuit of "work faster and smarter" are some of the core values to Springfield finance team. Selected Contributions: − Communicated the opportunities and threats from forecast and assisted the management team making decision and taking actions, so the plant achieve $7.8 M operating margin, 3% higher than annual operating plan. − Analyzed and supported the plant manager to execute one shift platform in the plant, which drove $2.5M annual savings. Lead annual physical inventory, identified discrepancies, decreased finished goods inventory cycle count by over 50%. Ensure the internal control at the plant level is operating effectively and accounting department is in compliance with corporate initiatives and accounting standards (US GAAP). − Worked with engineering manager on variable cost productivity projects and led financial analysis to achieve $2.8M savings vs OP plan $2.1M. Senior Financial Analyst Jan 2007 to Jan 2011 Company Name － City , State Tracked and provided business leaders North America inventory reports of all plants and logistics centers Assisted the plant controller with $100M operational budget planning, including labor, variable overhead and fixed overhead. Lead cost allocation project for annual standard cost roll up. Ensured implementation of company cycle count policy - monthly meetings with operations on adjustments, audits of counts on a quarterly basis, monthly tracking and validation of count program, and quarterly audit of finished goods inventory. Selected Contributions: − Closed, maintained and reconciled the plant general ledger − Analyzed variances on the monthly basis and tracked variances against forecast and reported deviations and gaps to the management team − Coordinated with engineering manger to conduct fixed assets audit and accelerated calculation. − Conducted post audit review on capital spending projects. − Oversaw the monthly closing process and report the plant performance and identified possible cost saving opportunities Marketing Manager Jan 1998 to Jan 2000 Company Name － City Shanghai, China Attained sales of 1.3 million US dollars in year 1999 and helped company establishing and growing profitable business Developed strategic marketing planning, created new markets and expanded customers base Led the projects from initiating relationship with customer, developed the project with IT team through the end of project completion. Education Master of Accountancy , Accountancy 2011 Missouri State University Certified Public Accountant Green Belt Trained in Lean Six Sigma (2011) Master of Accountancy - Missouri State University B.S. , Accounting Missouri State University B.S., Accounting - Missouri State University International Finance and Accounting, Business Amsterdam Business School International Finance and Accounting Studies - Amsterdam Business School, Holland B.S. , English Shanghai International Studies University － City , CN B.S., English - Shanghai International Studies University, Shanghai, China Certifications Certified Public Accountant Skills Budgeting, Forecasting, Financial Analysis, Financial Reporting, Cost Accounting, Variance Analysis, Cost Reduction, Standard and Actual Costing, GAAP, Hyperion Continuous Improvement, Inventory Control, Six Sigma trained Certified Public Accountant Results-Oriented Mindset, work under pressure, accountability, adaptability, team player, energized and motivated, excellent interpersonal and communication skills. | FINANCE |
SOUS CHEF Summary I am a highly skilled Sous Chef . I started at the Hilton Barbados as a commis 1 and has been promoted to Demi Chef de Partie, Chef de partie and Senior Chef de Partie. I am now at the rank of Sous Chef .I have a passion for the Culinary Arts and believe in team engagement . I am a hard working pro active Sous Chef who is very dependable . I am quality focused ,resourceful and I am seeking to use my skills and talent to add to the operation . I am ready and qualified for the next challenge . I keep up to date with Culinary trends to help improve the dining experience for the guests . I have experience working in fast pace kitchens and producing results. Highlights Strong Management Skills Focused and disciplined Focused on cost control and working within budget Supervisor of the year 2010,2011 Trainer of the year 2012 Team leader managing 65 chefs and stewards Menu Writing and costing Skills trainer Create opportunities to increase revenue , decrease Kitchen expenses and Maximize productivity with out compromising guest satisfaction Past Chairman of the Blue Energy Committee Manage monthly budgets especially payroll Teaches sushi class Mentor and conduct all job skills checklist for new hires Capable of high volume production worked banquets up to 1800 Perfect attendance 2005,2006,2007,2009,2010,2011,2012,2013,2014 Nominated employee of the month on 2 occasions at Hilton Barbados Experience Sous Chef 10/2013 to Current Company Name I am the opening chef and closing chef. The hotel consists of 350 rooms and 3 restaurants. My goal is to add to the operation and maintain all standards in a sanitary environment. I ensure that the breakfast- doing up to 511covers when in two locations, lunch doing up to 113 in the Ala Carte and 250 with special buffets, beach bar doing up to 385 covers, dinner Buffets - Specialty nights e.g. Pasta Night, Seafood Night, Beach Barbeque fine dining restaurant doing up to 80 and any banquets and room service during this time are done according to the Hilton standard when on either the morning or evening shift. I do the Expediting on the range and ensure food is sent to the guest according to Hilton Standard. I am a skills trainer and train all new team members with a job skills check list. I prepare all Temperature logs, fridge temperatures, HR Audit etc. for Quality & Assurance audit. I conduct all daily briefings and also do refresher training with team members. I write the rosters for approximately 65 chefs including casuals where the budget must be kept for the payroll. I help facilitate any off property functions and also assist in menu writing. I do the costings once the menus are written. I have worked and facilitated many banquet events with numbers ranging to 1800persons. I facilitate food Airline orders I am responsible for nominating an employee of the month. I am well rounded in any area of the Kitchen Department. I love to be hands on and assist my team at all times which creates team engagement. 09/2003 to 02/2005 Company Name Fairmont Royal Pavilion - General cook - nominated employee of the month - 2003-2005 - Responsible for Breakfast ,lunch , dinner A La Carte Service , interacted with guest on the Action stations 12/2002 to 09/2003 Company Name Perfect attendance. General Cook - responsible for breakfast , lunch ,dinner and room service A la Carte . Assisting with Buffets Education Certificate : Management Techniques for Senior Chefs 2011 University of Birmingham Barbados Course was done through the Barbados Hospitality Institute Certificate : Counseling Skills for Managers 2010 Enlightening Achievement CEO Particia Healy Barbados Certificate : Baking and Hot Breads 2010 Culinary Institute of America City , State , United States of America Certificate : Asian Cuisine 2009 Culinary Institute of America State , United States of America Certificate : Soups, Stocks and Sauces 2008 Culinary Instiute Of America State , United States of America Certificate : Small Dishes , Big Flavors from the Gardemanger 2007 Culinary Institute of America State , United States of America Certificate : Sushi 2007 Hilton Barbados Resort Barbados Beginners ,Intermediate and advanced Sushi - Chef John Amayo - Venezuela Distinction in Supervisory mangement 2005 Caribbean Training Institute Diploma -Supervisory Management with a Distinction Associate of Applied Science : Applied Science- Culinary Arts 2002 Barbados Hospitality Institute Barbados Associate Degree of Applied Science- Culinary Arts High School Diploma 2000 Barbados Hospitality Institute - Barbados Alexandra Secondary School Barbados Caribbean examination council - 7 certificates at grades 1 and 2 - All General Art - Grade 1 Food & Nutrition - Grade 1 Home management- Grade 1 Principles of Business - Grade 2 Office Procedures - Grade 2 English language - Grade 2 English Literature - Grade 2 Personal Information Marital Status: Married - (Uses Maiden Name) Date of Birth: 15th September, 1983 Sex: Female Children: Nil Additional Information Scholarship Winner 2007-Caribbean Hotel & Tourism Association Education Foundation, Caribbean Hotel & Tourism Association Education Foundation-2008 Scholarship winner 2009-Caribbean Hotel & Tourism Association Education Foundation Acting Junior Sous Chef for the months of October - November 2009 Scholarship winner 2010-Caribbean Hotel & Tourism Association Education Foundation Skills Advanced Sushi skills Very Organized Creating Team Engagement Understanding Client Needs Controlling the Bottom Line Can multi task well | CHEF |
AIRCRAFT HYDRAULICS JOURNYMAN Summary Seeking a position as a Stocker/Receiver for Paris Walmart Super Center.
Adaptive team player with the ability to take and follow orders as well as take on other responsibilities as needed. Strongly committed to enhancing customer experience and boosting company success. Highlights Friendly professional demeanor Safety awareness Well-organized Detail oriented Adaptive hands-on learner JLG manlift operations Hands-on experience with CAM software Interpersonal, written, and verbal communication Works well independently or with team Company confidentiality Capable of heavy lifting Experience Home Health Care Provider , 07/2019 to 02/2020 Company Name - City , State Worked to improve and enhance client lives through effective and compassionate care Assisted residents with bathing, dressing, grooming, feeding, lifting and transferring Provided clients with assistance in completing such tasks as purchasing supplies, paying bills and bookkeeping, effectively reducing daily burden on family members Completed health management tasks by setting and transporting clients to appointments Monitored progress and documented any client health status changes, keeping healthcare team updated to resolve issues and address concerns Interacted kindly with clients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships Aircraft Hydraulics Systems Journeyman , 04/2016 to 05/2019 Company Name - City , State Performed inspections, serviced systems, removed, repaired, and installed components Performed basic machine set up and operation Requisitioned new supplies and equipment Accurately completed service reports and forms Complied with work site safety and hazardous material handling, storage regulatory requirements and internal procedures affecting business operations Collaborated with flight crews and other maintenance departments to ensure smooth work flow and efficient organization operations Consistently assumed additional responsibilities Home Health Care Provider , 02/2014 to 03/2016 Company Name - City , State Worked to improve and enhance client lives through effective and compassionate care Assisted residents with bathing, dressing, grooming, feeding, lifting and transferring Provided clients with assistance in completing such tasks as purchasing supplies, paying bills and bookkeeping, effectively reducing daily burden on family members Completed health management tasks by setting and transporting clients to appointments Monitored progress and documented any client health status changes, keeping healthcare team updated to resolve issues and address concerns Interacted kindly with clients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships Radiology Support Associate , 02/2009 to 02/2011 Company Name - City , State Promptly answered multi-line phone system and greeted callers enthusiastically. Carefully relayed phone calls and messages to appropriate personnel. Kept waiting room neat and organized at all times by stacking magazines and removing trash. Retrieved and distributed medical records to patients and physicians upon request. Frequently assisted with patient transfer between departments. Adhered to strict HIPAA guidelines at all times to protect patient privacy. Environmental Services Associate , 02/2008 to 02/2009 Company Name - City , State Established and maintained clean and comfortable environments in hospital and administration buildings by vacuuming and mopping, cleaning surfaces and windows and dusting. Cleaned and prepared rooms between patients to prevent infections and cross-contamination. Removed waste and hazardous materials from premises to designated area. Used approved cleaning products on various surfaces to reduce bacterial growth and prevent spread of viruses. Kept facilities well-stocked and properly maintained for staff and guests. Examined patient rooms, staff offices, halls and lobbies to determine need for repairs and replacement of furniture or equipment. Education High School Diploma : High School General Education , 06/2006 Grant Union High School - City , State Associate of Science : Kinesiology , 05/2013 Paris Junior College - City Graduation of Aircraft Hydraulics Systems : Aircraft Hydraulics Systems 2A635 , 12/2016 Sheppard Air Force Base - City Associate of Applied Science : Mechatronics , Expected in 01/2022 Paris Junior College - City , State | HEALTHCARE |
SENIOR ANALYST - BUSINESS INTELLIGENCE AND ANALYTICS - HEALTHCARE Summary My 9 years of experience working in Retail, Analytics, and Reporting have given me a strong understanding of both business objectives and technical capabilities. I have worked on Data Visualization, Data Analysis, Analytical Reporting, Retail Reporting, Retail Forecasting, Retail Inventory Management, and Retail Product Management, as well as capabilities consulting on broader initiatives. The knowledge I have developed through this work and my strengths in problem solving, critical thinking, and effective communication allow me to develop creative solutions to complicated problems and clearly communicate with both development teams and end users. Highlights Collaborative worker Creative problem solver Critical thinker Mentor and leader Requirements gathering User acceptance testing Experience Senior Analyst - Business Intelligence and Analytics - Healthcare 05/2013 to Current Company Name City , State Prioritize and scope a large portion (over 40%) of the new analytics requests coming through our team by engaging the clients on prioritization and keeping them updated through regular communications Led a cross functional team to review the repeatable reports being delivered to our clients resulting in a 22% reduction in the number of reports our team created on a regular basis Gathered business requirements and created use cases to support the building of a self-serve tool for our clients to access pharmacy sales data Work with clients to determine goals and requirements and help them understand what capabilities our team can provide Work with development teams to discuss goals and requirements of clients and determine a solution that will fit their needs Consult on various Healthcare initiatives (including loyalty programs, diabetic growth, and vaccination growth) to provide input on how our team can assist Mentor younger Analysts and Interns including writing and delivering performance reviews for interns Use SAS Enterprise Guide, SAS OLAP Cube Studio, SAS Information Map Studio, SAS Web Report Studio, Excel, SQL, and Tableau for data analysis, insight gathering, and report generation Analyst - Business Intelligence and Analytics - Strategic Pricing 02/2012 to 05/2013 Company Name City , State Consulted with our clients to clearly define metric calculations and aggregations that would provide the most consistent, clear view of what the online competitive landscape looks like for Target Managed communication and resources for the creation of a Strategic Pricing foundational data set in SAS using information from a third party provider Partnered with clients to develop various levels of reporting that would drive discussions with merchants and vendors on Target's current position in regards to online competitors Prioritized and scoped new analytics requests and delivered robust solutions to drive growth Merchandise Reporting Manager 05/2011 to 02/2012 Company Name City , State Worked with vendors and various areas of the company to determine where improvements could be made or efficiencies added to our current planning and reporting processes Partnered with vendors to develop software solutions that met our business needs Coordinated the testing of new planning and reporting software between various areas of the company prior to implementation to ensure it met our business needs Various tasks to assist with implementation of solutions including template creation, security setup, training, and user support Managed the Pricing and Promotions team - in charge of pricing and promotions for all ads and in store specials Oversaw Executive, Merchant, and Planning team reporting functions Merchandise Reporting Analyst 06/2009 to 05/2011 Company Name City , State Developed reports from MicroStrategy, both on the front end (GUI) and through the back end using SQL Utilized Access/SQL to query information from various databases (sales/inventory, item attribute, transactional, etc) both within Access and on the network servers Supported the Executive, Merchant, and Planning teams with reporting of key performance indicators on a weekly, monthly, quarterly, and yearly basis Developed and managed yearly planning templates utilizing macros and VBA to make the process more efficient Developed new reports/recaps for specific business needs as they arose from the Executive or Merchant teams Pulled ad hoc/special request reports for teams on information that they could not access Utilized Excel Macros and VBA to streamline current processes Recapped and analyzed performance of coupons and promotions for the Marketing team Analyzed store selling to determine proper orders to fill stock requests and meet sales demand Allocated orders to stores based on selling trends lowering inventory by 11% and keeping sales flat Worked with vendors to track orders and adjust when necessary reducing receipts by 6% Teamed up with stores to develop promotional purchases based on selling strengths of stores Efficiently managed inventory requests from stores ensuring key items were readily available for customers Merchandise Assistant 06/2008 to 05/2009 Company Name City , State Analyzed store selling to determine proper orders to fill stock requests and meet sales demand Allocated orders to stores based on selling trends lowering inventory by 11% and keeping sales flat Worked with vendors to track orders and adjust when necessary reducing receipts by 6% Teamed up with stores to develop promotional purchases based on selling strengths of stores Efficiently managed inventory requests from stores ensuring key items were readily available for customers Business Analyst/Assistant Buyer II 06/2006 to 05/2008 Company Name City , State Worked with Buyer to manage $14+ million per year business Developed plans/budgets for upcoming seasons Forecasted markdowns and receipts in season, managed markdowns and receipts to within +/- 1% Analyzed and recapped selling to determine future buys Worked with vendors to ensure product arrived on time and to negotiate terms/discounts Negotiated over $30,000 at cost in discounts for late product in 2007 fiscal year Education MBA : Strategic Management 2014 Carlson School of Management, University of Minnesota Bachelor of Science : Marketing and Advertising 2006 Carlson School of Management/School of Journalism and Mass Communication, University of Minnesota Skills Program knowledge | HEALTHCARE |
CUSTOMER SERVICE ASSOCIATE/CASHIER Summary Highly motivated professional seeking a Receptionist position. Possesses excellent communication skills, a strong intuitive analytical thinking. Goal-oriented, Customer-focused with a team player attitude and drive to succeed. Highlights Flexibility | Adaptability | Organizing and planning skills Attention to detail | Stress tolerant Ability to handle several situations at once with confidence. Knowledge of MS office and the operation of standard office equipment. High school diploma. Answered, screened and directed inbound phone calls Performed general secretarial duties, including – meeting scheduling, appointment set up, faxing and mailing Took verbal and written messages and transmitted them to exact person/destination Accepted letters and packages delivered to the front desk and distributed to appropriate staff Interacted well with the public Handled delicate situations, such as – customer requests, special needs and complaints Coordinated maintenance of the front desk reception area equipment, furniture, lighting, applications and brochures Maintained a neat, tidy and pleasant appearance of the reception area Accomplishments Provided the highest quality natural health care services to all of the patients in a caring and supportive environment Good with patients of all ages Ability to follow directions closely Great compassion towards patients Comfortable in interacting with all types of patients Skilled in explaining to patients how to adapt to a healthier lifestyle as instructed by the physician Experienced in assisting physician for treating patients Adept in scheduling patient appointments and preparing treatment rooms Skilled in filing out medical history forms Ability to work well alone as well as a Team player in a Fast paced office setting Experience Customer Service Associate/Cashier October 2008 to April 2009 Company Name － City , State Greeted and assisted customers in a friendly courteous manner Processed customers' transactions accurately and efficiently along with bagging customer purchases Maintained the proper funds in register and called for change or cash pick-ups as needed Followed Company policies and procedures in handling void transactions, even exchanges, over and short situations, etc.
Opened and closed the register and counted out register drawer
Recorded appropriate information on the balance sheet to prevent cash loss Utilized and adhered to the merchandise presentation standards in regards to the 5 Basics: replenishment, signing, sizing, clearance and clean store Followed Company policies and procedures for all POS processes Maintained a neat, clean and organized customer service and register area Maintained consistent communication and follow through Recovered and replenished POS end caps in accordance with merchandizing directives and standards Ensured prompt removal of merchandise returns and holds Made sure that all merchandise was folded, hung, tagged and priced appropriately before returning to the sales floor Processed damages and the appropriate paperwork correctly Tagged vendor return items. Called for department to pick up returns Solicited Kohl's Charge applications and e-mail addresses from customers in accordance with Company standards Responded appropriately to POS backup calls and Service Desk calls Assisted with POS and Customer Service as needed Properly held merchandise for customers when needed, including returning merchandise not picked up to the sales floor Processed rain checks within Company standards Accomplishments Very rewarding Helping customers and loved working in Retail
Skills Used Analytical thinking, planning Strong verbal and personal communication skills
Accuracy and Attention to details
Organization and prioritization skills Problem analysis, use of judgment and ability to solve problems efficiently Self motivated, initiative, high level of energy Verbal communication skills Chiropractor Assistant October 2007 to September 2013 Company Name － City , State Receptionist, Greet and register arriving patients, Confirm insurance status, Record medical histories and any other relevant medical information, Abided by HIPAA laws regarding sharing of personal medical information, Room patients, Assist Chiropractors with certain procedures, Responsible for administering some physical therapy techniques, Educate patients, Patient scheduling, Checking out departing patients, Call and confirm appointments, Managing patients files, Managerial tasks, Bookkeeping, billing, employee payroll, bank deposits, Maintain and kept track of office supplies, Checking in and out chiropractic equipment and supplies, Keep waiting rooms and examination rooms clean, Microsoft Office proficiency and Excel spreadsheets Receptionist, Greet and register arriving patients, Confirm insurance status, Record medical histories and any other relevant medical information, Abided by HIPAA laws regarding sharing of personal medical information, Room patients, Assist Chiropractors with certain procedures, Responsible for administering some physical therapy techniques, Educate patients, Patient scheduling, Checking out departing patients, Call and confirm appointments, Managing patients files, Managerial tasks, Bookkeeping, billing, employee payroll, bank deposits, Maintain and kept track of office supplies, Checking in and out chiropractic equipment and supplies, Keep waiting rooms and examination rooms clean, Microsoft Office proficiency and Excel spreadsheets January 2005 to Current Company Name － City , State Commercial and Private party house cleaning. Maintain lists of vacant apartment's that require housekeeping attention before the arrival of their next occupants. Responsible for cleaning commercial buildings, offices, restrooms and common areas. Restocking all toiletries, vacuum room carpets, and sweep, scrub, wax and polish floors using brooms, mops and powered scrubbing and waxing machines. Preparing surfaces with primer, apply layers of paint and hang wallpaper. Tidy up after finishing a job Accomplishments. Education High School Diploma : General , 1987 Marshfield High School － City , State Personal Information I work well as a team-player, I am very out going and I am able to work well under stress. Skills Receptionist, 10-Key, Account Management, Active Learning, Calendaring, Client Relations, Computer Proficiency, Coordination, Creative Problem Solving, Customer Needs Assessment, Customer Service, Data Collection, Data Entry, Documentation, Email, Executive Management Support, Filing, Internet Research, Scheduling, Spreadsheets, Telephone Skills, Time Management, Vendor Management, Letters and Memos, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft Word, Multi-Task Management, Organizational Skills and Prioritization. | ARTS |
CUSTOMER ADVOCATE Professional Summary I was in R.O.T.C for 4 years in high school. I Was in our unarmed drill team, I was second in command. I would be
in drill meets and in competitions. Not only was this distraction for me but it was also a learning experience for me. I gathered leader ship skills, team work skills, also responsibility skills. When we needed to get something done I
was taught to take the initiative to get things done. I did lead a couple of our drill meets. I did learn how to handle
hard situations. Work Experience Customer Advocate Dec 2014 to Nov 2015 Company Name - City , State responsibilities are making sure our customer leave with cash, making sure all documents are updated on file of each customer. One of my tasks are to have our campaign calls completed by Monday and have the report sent. We go to each customer's account to see if they have and cash available loan wise, we give them a brief call reminding them they have cash. I need to have sent out the summary report by Monday. By doing this we get more customer's in helping us meet our goals.We Also make sure our environment is clean and nice for our customer's to feel welcomed. Ensuring all documents are correct in system to meet compliance. Verify and examine information and accuracy of loan application and closing documents. Record applications for loan and credit, loan information, and disbursements of funds, using computers. Present loan and repayment schedules to customers. Calculate, review, and correct errors on interest, principal, payment, and closing costs, using computers or calculators. File and maintain loan records. Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips. Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds. Process and maintain records of customer loans. Jul 2014 to Jan 2015 Company Name - City , State Greet customers and ascertain what each customer wants or needs. Describe merchandise and explain use, operation, and care of merchandise to customers. Recommend, select, and help locate or obtain merchandise based on customer needs and desires. Answer questions regarding the store and its merchandise. Maintain records related to sales. Place special orders or call other stores to find desired items. Prepare merchandise for purchase or rental. Watch for and recognize security risks and thefts, and know how to prevent or handle these situations. Inventory stock and requisition new stock. Clean shelves, counters, and tables. Help customers try on or fit merchandise. Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits. Estimate quantity and cost of merchandise required, such as paint or floor covering. Bag or package purchases, and wrap gifts. Greet customers and ascertain what each customer wants or needs. Jun 2014 to Dec 2014 Company Name - City , State Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers. Greet customers entering establishments. Process merchandise returns and exchanges. Describe merchandise and explain use, operation, and care of merchandise to customers. Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans. Recommend, select, and help locate or obtain merchandise based on customer needs and desires. Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items. Answer questions regarding the store and its merchandise. Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. Maintain records related to sales. Inventory stock and requisition new stock. Help customers try on or fit merchandise. Apr 2012 to Aug 2014 Company Name - City , State Maintain sanitation, health, and safety standards in work areas. Receive payment by cash, check, credit cards, vouchers, or automatic debits. Clean food preparation areas, cooking surfaces, and utensils. Issue receipts, refunds, credits, or change due to customers. Verify that prepared food meets requirements for quality and quantity. Greet customers entering establishments. Prepare specialty foods such as pizzas, fish and chips, sandwiches, and tacos, following specific methods that usually require short preparation time. Answer customers' questions, and provide information on procedures or policies. Measure ingredients required for specific food items being prepared. Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans. Take food and drink orders and receive payment from customers. Stock shelves, and mark prices on shelves and items. Clean, stock, and restock workstations and display cases. Wash, cut, and prepare foods designated for cooking. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Serve orders to customers at windows, counters, or tables. Pre-cook items such as bacon, to prepare them for later use. Prepare dough, following recipe. Education and Training High School Diploma Jun 2014 ELDORADO HIGH SCHOOL - City , State diploma Skills calculators, cash registers, closing, cooking, credit, funds, Inventory, Issue receipts, mark, money, windows, nice, paint, policies, quality, Maintain records, safety, sales, tables, team work, wise, written | ADVOCATE |
INFORMATION TECHNOLOGY SPECIALIST Summary Information Security Analyst/Systems professional with over 16 years of diverse experience across the analysis, troubleshooting, management and testing of complex IT systems. Experience includes analytical support to computer surveillance
activities in Cyber Security, Intrusion detection analysis and System
Administration. Also knowledgeable in Military Cyber Operations. Security Clearance Currently hold an active TS/SCI Security Clearance. Last updated in 2013. Technical Skills and Qualifications Windows, Unix, Linux, VMWare, Wireshark, Snort, TCPDump, EnCase, Bash Programming, configuring routers and switches, computer networking, Intrusion analysis and Firewalls. Work Experience Information Technology Specialist , 05/2009 － Current Company Name － City , State Provide electronic surveillance of information systems, perform digital evidence analysis (DEA), and provide technical analytical support to computer surveillance activities. Provide traffic analysis against adversary's (TTP) tactics, techniques and protocols. Configure and install routers, switches and wireless controllers. Draft training materials and organize training sessions for 6 employees. Network Security Analyst , 08/2008 － 05/2009 Company Name － City , State Analyzed software, hardware and network systems for various transmission systems. Identified, reported and resolved network security violations. Corporate Security , 11/2007 － 08/2008 Company Name － City , State Ensured Rackspace was in compliance with industry standards such as PCI (Payment Card Industry), HIPAA, ISO 27001, and Sarbanes-Oxley. Responded to all client requests for technical support by phone and email. Network Security Analyst , 11/2003 － 11/2007 Company Name － City , State Identified and responded to threats against Air Force worldwide
computer networks on an unclassified and
classified entity (NIPR and SIPR). Provided immediate
analysis and verification of network activity using Automatic Signature
Identification Measurement (ASIM) and Cisco Intrusion Detection System (CIDS).
Detected network intrusions
and applied appropriate methods of counter activity.
Analyzed trends of
all network activity.
Provided daily
activity reports to management and headquarters. Education and Training 2018 Park University － City , State , United States Bachelor of Science Information and Computer Science Emphasis in Network Security 2015 CompTIA Certified in Security Fundamentals (Security+) 2014 CompTIA Network Fundamentals (Network+ ) 2012 Defense Cyber Investigation Training Academy － City , State , United States Coursework in Network Exploitation Techniques 2011 Defense Cyber Investigations Academy － City , State Coursework in Network Monitoring Techniques 2010 Defense Cyber Investigations Training Academy － City , State , United States Certified Computer Forensics Examiner 2009 Defense Cyber Investigations Training Academy － City , State , United States Certified Digital Media Collector | INFORMATION-TECHNOLOGY |
SR. HR GENERALIST Summary Quality-driven analytical professional who delivers consistent and successful results in HR affairs, including recruitment and retention, staff development, safety and health, mediation, conflict resolution, benefits and compensation, HR audit and records management, HR policies development and legal compliance. Highlights HRIS (Kronos, Lawson, PeopleSoft, QuickBooks, HBI, ADP & Oracle) MS Office (Word, Excel, PowerPoint, Access, Outlook), EMR, Medical Manager. Certified Mouth Swab- Drug test facilitator Accomplishments Created and implemented a training program for managers and supervisors including topics such as; employee motivation, effective leadership, completing disciplinary actions and performance reviews. Satisfied record keeping requirements evaluated during annual HR Audit. Reduce turnover rate by improving recruitment strategies, effective interviewing and proper selection. Improve employee relations events increasing employee participation and satisfaction Experience Sr. HR Generalist 01/2012 to Current Company Name City , State Manage and Coordinate HR Support to 5 Resorts throughout South and Central Florida. Enforce company's policies and procedures for 2000+ employees, in conjunction with the bargaining agreement. Responsible for short and long term planning and management of the Human Resources function. Recommend the department's budget and manage expenses within approved budget constraints. Major areas of responsibility/management include, but are not limited to, employment, wage and salary administration, benefits, training, employee/labor relations, organizational development and payroll. Work closely with Resorts General Manager implementing, achieving and maintaining the Resort's goals and objectives. Participate in total Resort management as a member of the Resort Executive Team. Key Accomplishments: Created and implemented a training program for managers and supervisors including topics such as; employee motivation, effective leadership, completing disciplinary actions and performance reviews. Satisfied record keeping requirements evaluated during annual HR Audit. Reduce turnover rate by improving recruitment strategies, effective interviewing and proper selection. Improve employee relations events increasing employee participation and satisfaction. Office Manager 01/2010 to 01/2011 Company Name City , State Responsible for recruiting, interviewing, and hiring as well as monitoring payroll for over 60 retail employees. Managed workers compensation cases for all employees. Maintain HRIS database and 200+ personnel files. Conducted reference checks and performed new hire and safety orientation for new employees. Administer Personal Time Off and Sick Time records in the HRIS database for over 4000 employees in 4 states. Ran and audited weekly benefits reports. Acted as a liaison between benefit vendors and employees to resolve and troubleshoot claims issues. Issue monthly and quarterly workers compensation reports to senior management. Maintained OSHA logs and acted as a liaison between the carrier and the injured employees. Conducted new hire benefits orientation and organized annual benefits fair. Key Accomplishments: Developed and implemented PTO plans and Sick Time Plans for groups of employees that were currently not being tracked in the HRIS database. Discovered and corrected a $200,000 error in reporting reserves for workers compensation claims. Redesigned and updated the open enrollment and new hire benefits newsletter. Provide assistance to the Benefits Manager in creating a companywide wellness program. HR Specialist 01/2008 to 01/2010 Company Name City , State Promoted company wide a broad range of HR functions; Job Fairs and , administering benefits, overseeing disciplinary actions, and managing HR records. Co-chaired annual flex-enrollment meetings, resolved conflicts between employees and insurance carriers, coordinated health fairs to promote employee wellness and performed exit interviews. Worked with senior management to create HR policies and procedures; recruit employees; create group benefits databases; and develop orientation, training and incentive programs. Key Accomplishments: Foster a teamwork/open-door environment conducive to positive dialogue across the organization. Personal efforts were cited as the driving force behind branch's employee-retention rate of 89% within an industry where high turnover is the norm. Devise creative and cost-effective incentive and morale-boosting programs (including special events and a tiered awards structure) that increased employee satisfaction and productivity. Reduced benefits costs by 15% annually through meticulous recordkeeping and ensuring that company did not pay for benefits for which employees were ineligible. Education Master of Science : Industrial/Organization Psych 2012 University of Phoenix City , State Industrial/Organization Psych BA : Business Administration Human Resources Management 2009 Interamerican University of Puerto Rico City , State Business Administration Human Resources Management Languages Bilingual (English/Spanish) Skills ADP, Benefits, budget, databases, employee relations, special events, senior management, General Manager, hiring, HRIS, insurance, Kronos, labor relations, Lawson, leadership, managing, Medical Manager, meetings, Access, Excel, MS Office, Outlook, PowerPoint, 2000, Word, newsletter, Oracle, organizational development, payroll, PeopleSoft, performance reviews, personnel, policies, Progress, QuickBooks, record keeping, recruiting, reporting, retail, safety, teamwork, troubleshoot | HR |
CONSTRUCTION MANAGER Summary Energetic Construction Manager consistently involved in all facets of the project. Extremely knowledgeable in Pipe lines, gas and oil facility's and Mining industry regulations and construction, providing expert direction in all aspects of contract construction. Strong leadership and communication skill. I am able to recognize problems and solve them and a full understanding the important of forming a strong relationship with the owners and engineers for the good of the project and future work. I work close with the safety side of the projects with a understanding how important safety is for the crew and the company. Highlights MSHA Certified OSHA Certified Twic Certified Safety oriented Specifications API 6A; 5L; 15D; 1104; 653 ASTM A36; A350; A694;392; AWS D1.! Strong management skills Project budgeting Scheduling communication skills Able to form a strong and experienced team for all phases of the project Work close with the contractors Computer strong Clear and strong Verbal skills Very oriented and organized Accomplishments Managed $20m to 120m projects, while supervising a team of 40 to 265 workers. I have a proven record of safe job sites, I have the ability to form a safe environment for our contractors and team safety is first. All jobs have come in on time and on budget. 1. Managed safe job sites. 2. Managed shut downs at Kennecott mine, Barrick Gold strike, GSL, all mining. 3. Managed several Tank farms API 650, 653, 620, 651,652 4. Managed Pipe line projects from start to finish. 5. Managed new facilities civil, pipe, structural, Tanks ? ? ? Experience Construction Manager February 2014 to May 2016 Company Name - City , State Responsibilities are Manage the construction of the API tanks and facility along with the pipe line from the port to the facility including all drilling under the railway and inner coastal. Port Hudson I managed the erecting of the API tanks and pipe line from the river to the tanks. Managed 12 tanks being erected Port Hudson, Scenic, Port Allen Construction manager March 2008 to January 2014 Company Name - City , State Kennecott Construction Manager for the Shut down installed solar turbine and Boiler to produce electricity. Barrick Gold strike Construction manager of the 85 API tanks project and the structural, civil work GSL Managed the building of the pump stations 6 total Denham mine A retired mine site back on line all new pipe lines and mechanics, shakers silos conveyer belts Pacific Pipeline Fontana Ca, ? ? Project manager / Construction Manager January 2003 to January 2008 Company Name - City , State Hatti - Managed the set up and all logistics to working over seas project 6 tanks and the facility pipe line and pump stations. New Mexico- Pipe line 17 mile long into the existing facility and built new API tanks 4. Wyoming Douglas, Pronghorn facility $ new tanks and all the facility pipe meter skids pump station rail way. ? Education High School Diploma : 12 Jones High - City , State , usa 26 years in the industry from the ground up and the last 15 years as a Project Construction Manager. I learned the industry from the field and today I have 15 years of Managing the projects and a real good track record. Skills ? Strong Leadership, Strong Computer skills, Cost control, scheduling, managing a team, procurement, estimating, scheduling, coordinate and manage staff meetings. Very knowledge in the Pipe line, Tanks, Facilities, Mechanical, Civil, Instrumentation. I have a strong understanding of safety requirements. The one thing and most important I have the ability to understand how important it is to keep a strong relations ship with the owner and the engineers of the project. Thank you foryour consideration I look forward from hearing from you. | CONSTRUCTION |
COMMUNICATIONS SPECIALIST Professional Summary Five years of experience in Communications & Social Media, with a strong visual sense and creativity, excellent writing skills, and the ability to organize and manage teams and projects. Familiar and skilled with MS Office and Adobe Creative Suite 6; able to learn new programs. Skills Adobe Creative Suite 6, Microsoft Office, Windows applications, Multimedia production, Public relations, Media relations, Social media managing, Exceptional listener, Analytical/Research skill, Computer/Technical literacy, Flexibility/Adaptability/Managing multiple priorities, Leadership/Management skills, Multicultural Sensitivity/Awareness, Problem-Solving, Reasoning, Creativity, Teamwork. Experience 05/2014 to 05/2016 Communications Specialist Company Name － City , State Created and managed several different social media outlets; including Facebook, Flickr, Google Plus, Hootsuite, Instagram, Pinterest and Twitter. Successfully grew the company's online media presence by more than %600. Organized, presented, and initiated a PR plan for Kind 10K. Filmed, edited, and uploaded several videos. Led groups for food processing, composting, and packaging. 01/2014 to 01/2016 Multimedia Production Coordinator Company Name － City , State Multimedia production and slideshow utilizing Mac and Windows applications. Configure pictures/videos for proper slideshow presentation. In depth knowledge of Microsoft Office and Microsoft Office for Mac. Created several projects using PowerPoint and Excel applications. Design, built, maintain, and setup server with multi-operating system. Provide service and support to staff/students with computer issues during production events. 01/2014 to 12/2015 Graphics & Photojournalism Company Name － City , State Managed and worked with Adobe Creative Suite 6; including Adobe Bridge, Dreamweaver, Illustrator, InDesign, Photoshop, and Premiere Pro. Created several designs for Montreat College, as well as a portfolio of photojournalistic photos. 08/2013 to 01/2016 Digital Media Production & Film Production Company Name － City , State Filmed several short movies as well as how to correctly film shots. Learned how to storyboard, setup actors, scripts, and shot locations. Have an understanding of iMovie, Final Cut Pro, Windows Movie Maker. Created several recruitment videos for high school football players. 04/2013 to 08/2014 Editor of Whetstone (College Newspaper) Company Name － City , State Managed a team of 4 to 7 reporters, 2 to 3 copy editors, and layout designer. Worked closely with copy editors and layout designer to resolve layout issues, and grammatical errors. Planned, coordinated, and implemented meetings and due dates. Personally wrote several articles; including sports, business, and breaking news. Collaborated with the President of the college, SGA (Student Government Association), and other colleges. Setup and manage social media accounts; including WordPress, Twitter, Facebook, and Instagram. 08/2012 to 12/2014 Business Manager of Whetstone (College Newspaper) Company Name － City , State Achieved numerous advertisements for Whetstone. Money managed and took care of receipts and bills. Education May 2016 Bachelor of Science : Communication Journalism Montreat College － City , State | DIGITAL-MEDIA |
FAMILY ADVOCATE Summary [Job Title] adept at identifying and documenting cases of child abuse. Skilled at finding and implementing the best possible solutions. Highlights DCFS Child Welfare License Behavioral therapy Empathetic Sound judgment Passion for social work Court procedures familiarity Accomplishments Managed a caseload of more than fifty to forty-five clients at any given time. Experience 04/2011 to Current Family Advocate Company Name － City , State Recruit in neighborhoods that are close to the Head Start/Early Head Start centers that are below poverty level, in social services agencies, homeless shelters, resource events for children and families to make aware of free government child care services for low income families. Assist forty to fifty-five eligible families in applying for Head Start/Early Head Start child care services. Meet with families to find out their needs and goals, and refer families to services to successfully meet needs and goals. Encourage families to get involved in children's education by explaining to the parents that children's daily attendance is important to learning, attending Parent Meetings, participating in Policy Council to be able to make decisions in the program, volunteer in the Head Start/Early Head Start classrooms, and educationally connecting with children at home. Document families progress in the system ChildPlus. 09/2005 to 02/2009 Family Care Manager Company Name － City , State Handled ten dependency cases in the state of Florida and five dependency cases out of state. Conducted evaluations on homes of parents, relatives, and non-relatives for safe placement of children. Performed monthly home visits at children's current residence to monitor wellbeing of children. Referred parents to services to assist with case plan completion to reunify with children and case closure. Responsible for being present at court hearings and reported the progress parents made on case plan. Gone to multiple staffing to discuss the status of the cases and followed all recommendations. Documented cases on program Home Safe Net/FSFN. 08/2004 to 06/2005 Sales Associate Company Name － City , State Assisted customers in locating items in the department. Recognized for bringing in most sales in the department. Cleaned fitting rooms. 09/2002 to 05/2004 Student Assistant/Building Manager Company Name － City , State Signed in customers to play pool. Collected money for pool usage. Promoted to Building Manager for displaying hard work and performing well on assigned work task. Education 2004 Bachelor's of Social Work Western Connecticut State University Skills child care, Council, government, Meetings, money, progress, sales, social services, staffing | ADVOCATE |
PRE-SERVICE TEACHER Summary Seeking a middle grades math or science teaching position where I can contribute my creativity, classroom management, and instructional skills. Education and Training Bachelor of Science : Middle Grades Education (Science Concentration) May 2017 North Carolina State University , City , State GPA-3.0 Associate of Arts May 2014 Caldwell Community College and Technical Institute , City , State GPA-3.45 Experience Company Name City , State Pre-Service Teacher 03/2017 to 04/2017 Independently taught a 7th grade science study hall class Constructed lesson plans, observed, and taught 7th and 8th grade Biology Implemented technology and hands on learning activities in the classroom Made modifications and accommodations for ESL learners Helped instructors construct lessons that align with 21st Century Science Education Company Name City , State Pre-Service Teacher 01/2017 to 03/2017 Observed, assisted, and taught in a 7th grade science classroom Planned and prepared daily lessons a week in advance of teaching them Modified instruction and assessments to fit learners needs Attended 7th grade team meetings, staff professional development, and parent conferences Company Name City , State Sports Supervisor 02/2016 to 03/2017 Checked in officials and participants upon arrival to their designated sport Cleaned facilities Gave First Aid help, and was CPR certified if that was needed Set up fields/facilities before games Company Name City , State Clothing Specialist/Cashier 07/2013 to 08/2014 Provided customer service Maintained a tidy workspace Ensured correct currency in the tills upon closing of the store Stocked, blocked, and set up shelves/displays Skills Time Management Creativity Effective Communication Patience Multi-Tasking Organizational/Planning Critical Thinking Teaching Accomplishments Supervisor of the Bi-Week Rookie Official of the Year National Honors Society NCSU Club Volleyball Certifications CPR & First Aid | TEACHER |
REVOLVING CREDIT SUPPORT SPECIALIST Professional Background Energetic, dedicated Support Specialist with strong interpersonal skills and 8+ years of contact center and customer service experience. Proven ability to work effectively with people of various ages, cultural backgrounds, and socio-economic statuses. Financial and Customer Support background and the ability to build new and strengthen existing relationships. Great attitude, strong work ethics and customer focused outlook. Well-developed verbal and written communication skills. Skill Highlights Microsoft Office Suite and Outlook Professional Experience Revolving Credit Support Specialist May 2013 Company Name － City , State Identify inefficiencies and make recommendations for process improvements resulting in 20% higher customer satisfaction ratings. Developed and implemented communication strategies and information programs Help associates identify strengths and weaknesses and implement plan of action to improve their skills Updated departmental standard operating procedures and database to accurately reflect the current practices Act as a Subject Matter Expert regarding bank products, policies and procedures Developed effective relationships with different lines of business through clear communication Assist customer and sales representatives with account inquiries and follow up with maintenance requests Analyzed financial information, obtained from clients, to determine strategies for meeting clients' financial objectives Successfully managed the activities of 45 team members in multiple locations Coordinated with underwriters, loan officers, and operations teams to manage and resolve account concerns Led training programs designed to implement new agent performance management standards for credit center departments. Revolving Credit Specialist May 2012 to May 2013 Company Name － City , State Navigate and maintain extensive research and knowledge of bank products Serviced multiple inbound customer inquiries through different channels Report to immediate manager the learning gaps that associates are challenged with Consistently exceed quality and sales expectations Conducts side by side coaching sessions with associates Organize team huddles for weekly meeting Collected customer feedback and made process changes to exceed customer satisfaction goals. Assisted with the development of the call center's operations, quality and training processes. Built customer loyalty by placing follow-up calls for customers who reported product issues. Developed effective relationships with all call center departments through clear communication. Analyzed financial information, obtained from clients, to determine strategies for meeting clients' financial objectives Served as liaison between customers, bank personnel and various internal departments. Team Mentor responsible for coaching and development of both new hire and seasoned associates Trained new hire associates as an On the Job training (OJT) coach. Relationship Banking Associate July 2007 to May 2012 Company Name － City , State Team Mentor responsible for coaching and development of both new hire and seasoned associates Assisted customers with a wide range of account related inquiries Offered products and services to help customers expand banking relationships Met quality and sales goals requirements Created visual aids for teammates for team and center campaigns Trained new hire associates as an On the Job training (OJT) coach Developed effective relationships with all call center departments through clear communication. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Researched banking guidelines and statutory requirements to stay updated on new laws and applications. Recommended and helped customers select products and services based on their needs. Courteously assisted over 100 customers per day in a high-pressure and fast- paced environment Additional Information. Education and Training Bachelor of Science : Health Administration Information Systems , February 2016 University of Phoenix － City , State , United States Health Administration Information Systems Skills administrative, banking, call center, coach, coaching, credit, clients, customer satisfaction, customer service, database, detail-oriented, fast, financial, team leader, Lotus Notes, Mainframe, Mentor, Microsoft Office Suite, Outlook, works, organizational skills, performance management, personnel, policies, processes, quality, research, sales, Self-Motivated, Self-starter, Supervisor, supervision, time management, training programs | BANKING |
Y FREELANCE UX/UI INTERACTION DESIGNER Summary Combined with work experience in Architecture to move forward with a new career in User-Centered Design . The priority is to create great experiences for users while always keeping in mind company needs and goals . Experience Freelance UX/UI Interaction Designer City , State Company Name / Apr 2017 to Current LegalChat App Design Created Interactive Prototypes , Low to High-Fidelity Wireframes , logic flows, visual design and Icon Provided content strategy, UI design direction, User experience design Freelance UX Researcher City , State Company Name / Apr 2017 to May 2017 Usability Testing for Airbrush App Scheduled and conducted remote usability test s to observe user behavior on interaction Discovered insights and created infographic report for company UX/UI Designer City , State Company Name / Mar 2017 to Apr 2017 Website Redesign for Bay Area Chinese Musician Association Produced content strategy, UI design direction , and user experience design Deliverable included heuristic evaluation of current site, competitive research, persona creation, site map, low to High-Fidelity Wireframes Architectural Designer City , State Company Name / Aug 2015 to Apr 2017 Architectural design specializing in educational projects Teamed with Senior Designer, Project Manager and consultants, created design product for educational projects (LACCD, USC, UCLA) Created material schedules and furniture specification, meet with college users and furniture consultants to improve users' experience Lead Graphic Designer City , State Company Name / Sep 2009 to May 2010 Design for University IMechE Student Chapter Established 1st IMechE (Institution of Mechanical Engineers) Student Chapter in China, organised national presentation competitions Created designs for marketing solutions , such as billboards, logos, shop signs, printable & movable ads and more EDUCATION Master of Arch and Design University of Michigan 2015 City , State , US Bachelor of Engineering University of Nottingham 2012 City , UK Certificates and Honors User Experience Design Certificate with Honors - BitTiger, 2017 Interaction Design Specification Certificate - UC San Diego (on Coursera), 2016-2017 Leadership in Energy and Environmental Design Accredited Professional ( LEED AP ) - USGBC, 2017 The BP Achievement Award - BP, 2011 Skills Sketch, Illustrator, Photoshop, Indesign, Invision, Omnigraffle, HTML5, After Effects, Keynote, Revit, Rhino, AutoCAD, Watercolor , Bluebeam, Design Thinking, UI/UX, Graphic Design , Story Boarding, Mandarin | DESIGNER |
SALES ASSOCIATE Profile Highly effective in promoting a positive, productive environment.
Reputation for excellence and high quality service to clients.
Good eye for detail; well organized, skilled in setting priorities.
Resourceful and self-confident; can get the job done, and do it well.
Strong interpersonal and communication skills.
Remain calm and work well under demanding conditions.
Proven record of innovative and effective staff development.
Strong commitment, vision and leadership. Skill Highlights Adobe (2 years), Microsoft Office (4 years), Adobe Cloud (2 years), Photoshop (2 years), Data Entry (2
years), Merchandising (3 years) Critical thinker Detail oriented Microsoft Word, Excel, PowerPoint Planning/coordinating Team leadership Areas of Expertise Being able to learn every little thing i can about each department of my job , gaining alot of experience working with people. Design Created high-quality Flash designs. Website Design Created accent graphics, banner ads, icons, animations and logos using Photoshop and Illustrator. Work Experience October 2016 to Current Company Name City , State Sales Associate Worked with clients to analyze computing and network needs and installed appropriate solutions within each organization's budget. Improved reliability of supply chain software, systems, database and order processing. Developed and managed project plans while providing status updates to management. Designed, documented and executed maintenance procedures, including system upgrades, patch management and system backups. Other duties may be assigned. Smile. Greet customers and determine how to meet and exceed their expectations. Develop & Exhibit proficiency in Customer Service, Print and Copy Services, Packaging Services, design
brochures, NCR forms , ECT. Postal, Shipping, & Freight Services and Computer Skills,. Receive, sort and place mail in mailbox modules accurately. Record all sales transactions on Point of Sale and accurately process cash, checks, credit card and
university internal billing transactions. Print reports as requested. Pack contents for shipping using established procedures and products. Deliver mail, overnight letters, parcels and facsimiles to customers. Operate all software programs including but not limited to Point of Sale, Counter Manifest System,
Mailbox Manager, MS Office and other programs as required. Receive and process packages for shipping, including lifting and weighing packages on scale, accessing
Manifesting software, generating labels and retrieving packages from customers when requested. Prepare documents for traces and shipping claims. Assist in merchandising the center, including: stocking shelves with product, ensuring a clean and
orderly appearance of product, informing manager of inventory levels for re-ordering supplies, being
informed of product specifics (i.e. warranties, durability claims, pricing, etc.)
Open & Close out of POS to include: reconciliation of cash, checks, credit cards, and all other
transactions accurately and in accordance with company policy and procedure. Operate printer/copiers, fax machine, binding equipment and all other office machines in a safe,
efficient and productive manner. Help customers operate those machines they have access to as
Required. September 2014 to November 2014 Company Name City , State Front Counter Clerk Multitask, be responsible for my shift. Accomplishments
I got to put my math skills to work with all the money I have to go through all day long and make sure it's all
correct amounts as well as my paperwork. Company Name City , State Clerk II Created, organized and maintained files, daily case notes and electronic databases. Organized office schedules and maintained relationships with necessary agency contacts. Facilitated cognitive behavioral programs with offenders in a group setting. Performs routine clerical work. Work involves compiling and tabulating data; checking documents
for accuracy; transporting documents; and maintaining files. Works under moderate supervision with
limited latitude for the use of initiative and independent judgment. II. ESSENTIAL FUNCTIONS
A. Sorts, opens, inspects, and scans offender correspondence; and sorts and delivers unit
departmental and offender mail. B. Assists in preparing forms related to offender correspondence processing and mail room
operations; maintains records and files; and moves boxes and mail bags. C. Answers inquiries regarding routine mail room procedures; and maintains contact with the
United States Postal Service personnel and private mail carriers. D. Issues postage and writing materials to indigent offenders and offenders on commissary
restriction; performs data entry and retrieval; and maintains automated data regarding postage
and supplies. Education 2017 The College Of Health Care Professions City , State medical assistant Communication Coursework in Sociology and Psychology Coursework in Biology, Clinical Chemistry and Microbiology Coursework in Anatomy, Physiology and Health Assessments medical assistant Communication Skills and Typing Skills 2014 Floresville High School City , State , USA High School Diploma : High School Diploma Coursework in Marketing, Public Relations and Promotions Management Coursework in Business, Marketing and Communications Communications, English and Journalism coursework Training course in Microsoft Excel and Word. Skills Adobe, Photoshop, billing, brochures, C, Cashier, clerical, closing, Communication Skills, credit, Customer Service, Data Entry, designing, fax machine, forms, inspects, inventory levels, letters, materials, Math, Merchandising, access, mail, money I, Microsoft Office, MS Office, Works, Multi-Tasking, multitasking, object-oriented programming, office machines, Packaging, personnel, copiers, POS, pricing, printer, Quick learner, maintaining files, sales, Shipping, supervision, troubleshooting, Typing Skills, weighing Cash handling Shipping and receiving Professional and friendly Careful and active listener Multi-tasking Sales Software: Salesforce.com, TapScan Public Relations Software: Bacon's Mediasource, Factiva Desktop Publishing Software: Photoshop, Illustrator, HTML Additional Information Willing to relocate: Anywhere | SALES |
PRODUCTION ASSISTANT INTERN Summary Energetic and dedicated film student currently completing degree in media management and production. Strong interests in creative development, character writing and acting. Experience Production assistant intern Oct 2015 to Jan 2016 Company Name － City , State Assist casting directors, producers and actors with audition process Organize schedules, video and audio files Handle cameras and various production equipment Assisting with setup for printer and profiling Assist with locked computer account Social media relations intern/ Teacher assistant Jul 2015 to Dec 2015 Company Name － City , State Collect and retrieve Data Research and aggregate content for Media Literacy Week event Social Media Community Engager Manage Press Release and social media post schedules Social media creative distributor Teacher assistant to professor at CSUN in mass communications research Maintain blog tracking and social media calendars Software troubleshooting (Outlook, Email support) Hardware troubleshooting (Printers, Desktop units, Laptop units, cell phones and tablets) Calling business clients (Schedule meetings, document information, data collection) Martial Arts Instructor Jun 2011 to Jan 2014 Company Name － City , State Provide self defense training to students of various ages ranging from K-12 to adults Answer incoming and outgoing phone calls Provide customer support Attend weekly marketing and business instructor meetings Attend and assist with community marketing events Skills /Interests Skills: Microsoft Office, Social media tools and management (Facebook, Twitter, Hootsuite, Medium.com), Publicity, Marketing , Customer relations, Video and Audio Production, Tech savy Interests and Hobbies: Voice acting (Various professional coaches), Improvisation acting (Second City), Plot and story building in Books, TV, Movies, Video games and etc, Computer hardware and software, and Music Theory Education Bachelor of Arts , Cinema and Television Arts 2016 California State University Northridge － City , State , United States Coursework in Pre and Post production Coursework in Network Program Development Coursework in Creative Script Writing | ARTS |
INCLUSION TEACHER Professional Summary Highly motivated and student-focused educator with a key focus on the individual needs of students. Offers a comprehensive knowledge of special education requirements and behavioral modification practices. Empathetic professional who is accommodating to the development of lesson plans. Stimulates interests in learning. Employs differentiated learning methods. Proven track record of success in increasing students' knowledge with a desire to maintain excellence in education. Offers key success in providing instructions and consulting expertise.
* Interventions & Behavioral Control
* Technology Integration & Analysis
* Educational Principles & Formulas * Develops and Implements Lesson Plans
* Communications & Interpersonal Skills
* Classroom Management & Assessment * Special Education/Teacher for the Visually Impaired
* Elementary & Secondary School
* Transition and Social Assistance Core Qualifications Proficienct Experience Inclusion Teacher 01/2010 to 01/2011 Company Name City , State Provided instruction to students within the special education classrooms; designed curriculum to support the intellectual, physical, social, and emotional needs of students. Created assignments and examinations for all students and implemented Individualized Education Plans; administered tests and scored homework. Worked closely with teachers, administrators, and social workers; updated and maintained confidential student files and communicated progress and requirements. Produced progress or status reports for parents or guardians. Authored the annual Individualized Education Program and re-evaluation criteria for students within the special education classrooms; maintained compliance with strict requirements and best practices. Teacher / Special Education /Teacher Behavior Specialist 01/2005 to 01/2012 Company Name City , State Formulate curriculum-based plans to maximize student productivity, potential, and knowledge within special education classrooms; provide world class education in the daily living skills and general education subjects, including English, reading, and writing. Collaborate with the cross-functional teams, including administrators, testing specialists, and counselors to develop and implement plans to meet the needs of all students. Work closely with parents to promote at-home learning and independence; provide referrals to external resources. Developed interventions, functional behavior assessments, and behavioral plans; fostered a positive and safe educational environment and controlled the behavior of children; executed direct programs. Planned, coordinated, and led new activities within the classroom; integrated instruction, work time, and demonstrations, providing each student with the opportunities to observe, explore and question. Coordinated the transitional activities with parents, educators, and service providers; implemented customized plans based on the direct needs of students and collaborated with internal/external staff. Execute Individualized Education Plans for visually impaired students; evaluate medical records, conduct vision assessments, and provide consultation and technical support. Occupational Teacher 01/2005 to 01/2010 Company Name City , State Analyzed and identified the individual and collective needs of all students; assessed performance deficiencies and ensured successful execution of practices. Developed and implemented Individualized Education Plans to meet the individual requirements of each student; fostered a stimulating learning environment to facilitate the growth of students and maximize academic potential. Established and executed behavioral expectations or consequences and initiated key interventions as necessary; ensured compliance with classroom standards. Provided one-on-one and group lessons for students; pinpointed and addressed the direct learning requirements of students and communicated with all parents and internal staff to stimulate interests. Speech Therapist 01/1991 to 01/2005 Company Name City , State Developed and implemented individualized speech therapy plans; coordinated treatment sessions, oversaw communication progression, and adjusted plans as necessary to achieve optimal results. Maintained accurate and detailed records of students and performed evaluations. Worked closely with classroom teachers and administrators to communicate key requirements and create instructional plans; maintained confidentiality in highly sensitive matters. Collaborated with student's service providers and generated community referrals. Sourced and selected appropriate technologies and materials to meet the requirements of students; maintained contact with parents to ensure proper integrations of devices in the daily lives of children. Education Master of Science degree : Special Education Preschool Handicapped Children Hampton University City , State Special Education Preschool Handicapped Children Master of Science degree : Education Education Bachelor of Arts degree : Special Education Hearing Impaired Children Hampton University City , State Special Education Hearing Impaired Children Bachelor's BA degree : Special Education / Hearing Impaired completed Special Education / Hearing Impaired completed Interests Daycare Children Tutor - Reading and Language Arts
*After School Program Tutor - Grades 1 through 5 Skills academic, consultation, Educator, English, functional, instruction, materials, progress, reading, speech therapy, Teacher, technical support, vision Additional Information Volunteer Experience and Community Affiliations
*Daycare Children Tutor - Reading and Language Arts
*After School Program Tutor - Grades 1 through 5 | TEACHER |
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