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SHORE SENIOR CONSTRUCTION PIPING ENGINEER Professional Summary Mechanical engineer with more than 7 years' experience in construction field of EPC Oil &Gas industries onshore and offshore projects including structural, process piping, underground piping system, flow lines, transmission pipelines, pressure vessels, storage tanks and static/rotating equipment. Core Qualifications AutoCAD Solid Works Project And Visio Microsoft PowerPoint Microsoft Excel Microsoft Word System facility And Plant Modifications Material Handling Pump And Piping Systems ASME Talented Technical Writer Time Management Skills Key Skills Experience Shore Senior Construction Piping Engineer November 2013 to Current Company Name Installation Equipment(slug catcher, high-pressure scrubber, Knock out drum , 16" Metering Gas Skid and oily water treatment unit) with Tie-in new piping network. 16" x 30 km Oil pipeline and16" x 18 km Gas pipeline construction. Fabrication No of 3 oil and firefighting tanks with 500 M3 capacities. Oil, Gas and firefighting piping network around GOSP. Commissioning and start up for plant. OFF-Shore activities Platform-A Construction of several carbon steel transmission 24", 8" & 4" x 17 Km sea pipe lines using marine barge PMS-12. Installation of (110 ton) deck extension using marine barge pms-12. Well head hook-up piping fabrication and erection for 4 wellheads using marine barge maridive-300. Installation two deck extensions 45 tons & 20 tons using marine barge PMS-11. Installation two deck extensions 25 tons & 18 tons using marine rig 124 shelf drill. Replacement all pipe lines and valves at platform AMAL-A using marine barge GEPO EL AMLAK. Installation two 46" piles beside platform and ties it by welding 10 braces. Installation three 30" conductors beside platform and ties it by welding 20 braces. Platform-B Installation pig Launcher (8" flow line) using marine RIG ELZAHRA. construction of several carbon steel well head hook-up piping including welding, NDT , hydro test , erecting, steel structure fabrication and commissioning for the following 4 wellheads using marine RIG EL-ZAHRA Installation three conductors beside platform and ties it by welding 22 braces. installed three deck extensions using marine RIG BAHRI-1 SINO THRWA. Replacement all pipe lines and valves at platform AMAL-B using marine RIG ELZAHRA. Construction Piping Engineer June 2009 to November 2013 BADR Petroleum Company and SHELL - Matroh, Abide Major Activities Replacement for old 2 Regeneration Column's height is 34 meters and 80 Tons weight. Tie-in piping network of pre-compression plant which is under construction, to carry out a rectification project to replace over 500 valves and to implement a number of 50 plant modifications FCP (Field Change proposal). Fabrication & Installation of new Metering. Recycle compressors A&B (FCP-239)-Changing of first and second stage from Carbon Steel pipe to Duplex pipe and Hydro test for it. Construction of several carbon steel transmission pipe lines including trenching, stringing, welding, coating, lowering, sand-bedding, back filling, Well head hook-up piping duplex, hydro test , cable tray and Electrical & Instrument works for 10 wellheads. Supervisor engineer for grit blasting & painting of OBAIYED south F/L (carbon steel 10650 M/L) applying painting system - Epoxy HR (high solid phenolic epoxy) 2*125 µ. Construct and installation a new water treatment project. Constructions / Piping Engineer July 2011 to September 2011 Company Name Major Activities Erection & installation procedure for the ultra-sonic flow metering system. Remove/dismantle and install metering skid with all valves. Remove/dismantle and install all old cable & control house and sampler. Connect all instrument (control and power) cable to metering house and junction box. Pre-commissioning and commissioning service. Company Name ZAGAZIG, Egypt Technical Skills and qualifications Checking and reviewing isometrics and drawings according to ASME CODE B 31.3, Creating the material take off for drawings, checking & issuing the required materials. Creating a purchase requisition required for material. Material Inspection. Manage and coordinate piping installation activities including daily task risk assessments and compilation of method statements. Supervise Piping Erection of Gas and Crude area. Supervise P/L site activities such as trenching, stringing, welding, coating, lowering, sand-bedding and back filling. Monitoring the project related engineering activities that carried out by contractor and follow the issuing and approving of the IFC documents, drawings, Material requisitions & Pursues orders. Ensure that all Construction activities are carried out to the project specifications, drawings, procedures, quality needs, estimated costs and safety standards. Follow up and coordinate the commissioning and testing activities with contractors & vendors up to the completion and testing certificates. Ensuring the quality control and HSE awareness during construction. Supervise the company construction Base Crew in repairing defects and executing the required Field Change Proposal and other modifications for Gas plant process during the normal plant operation or at Shut-Downs and Prepare the resources required for works. Issuing punch list for the construction works and verify close out of piping punch list prior to hydrostatic test. Education Bachelor of Mechanical Engineering : 2009 Skills AutoCAD, cable, engineer, engineering activities, filling, HR, Inspection, materials, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, works, network, Oil, painting, Proposal, quality, quality control, repairing, safety, SHELL, Solid Works, Supervisor, Technical Writer, Time Management, transmission, Visio, water treatment, welding | CONSTRUCTION |
AVIATION PARTS SALESMAN Career Focus Earned a Private Pilot's License in August 2008, with a total time of 95 hours. Familiar with airspace and pattern work, as well as interacting with ATC.
Hobbies include R/C aircraft, gaming, and Windows computers. Experience working with Microsoft Word, PowerPoint, and Excel.
Enrolled in the Air Force's ROTC program from September 2009 to January 2011. Learned valuable leadership skills, as well as participated in the community with volunteer events such as the DisAbility Sports Festival at the CSUSB campus in San Bernardino, CA. Core Qualifications Education and Training Bachelor's Degree : Professional Aeronautics Management and Aviation Safety 4 2014 Embry Riddle Aeronautical University GPA: GPA: 3.8 GPA: 4.00 GPA: 3.8 GPA: 4.00 Professional Aeronautics Management and Aviation Safety 2009 Silver Valley High School , City , State , United States GPA: GPA: 3.50 GPA: 4.00 Associate's Degree : Professional Aeronautics Management, Safety, Aeronautical Science, and Information Systems 10 2012 Embry Riddle Aeronautical University GPA: GPA: 3.8 GPA: 4.00 GPA: 3.8 GPA: 4.00 Professional Aeronautics Management, Safety, Aeronautical Science, and Information Systems Human Factors Security Aviation Safety Occupational Safety and Health Air Traffic Control Aircraft Maintenance Aeronautical Science Work Experience Company Name City , State Aviation Parts Salesman 05/2013 to 01/2014 Salary: 14.00 USD Per Hour Hours per week: 40 Supervisor: Ray Ferreira (405 409 1635) Okay to contact this Supervisor: Yes Responsible for sales and customer service, providing information on pricing, availability, condition, trace, and other information to customers by phone and email through the use of Quantum and AMICS inventory software. Logged and retrieved price information and customer and vendor quotations. Assessed inventory physically with most purchase orders and most requests for information on parts. Relayed information related to missing parts not in proper locations to material management or inventory specialists. Strengthened shipping department operations by weighing parts and packages, affixing labels, packaging and wrapping parts, and assisting with quality control paperwork when required. Inspected parts for customers with regards to data plates and actual part conditions and included paperwork. Pictures and additional information were provided on customer request to assure complete approval, as well as homogeneity with information already existing in company databases. Introduced to the standard operation process of the warehouse. Aided in placing repair orders or return orders to their respective locations. Fulfilled customer requests regarding condition and trace documents for drop shipments. Instructed about hazardous materials such as Skydrol as well as procedures to protect against them with PPE. Properly lifted and moved heavy parts such as actuators and hydraulic pumps to and from the shipping bay for processing, weighing, and packaging when requested. Accumulated driving experience during hour long commutes to and from work, and traveled that distance twice a day during employment. Company Name City , State Package/Front Counter Attendant 10/2012 to 05/2013 Salary: 7.75 USD Per Hour Hours per week: 25 Supervisor: Susan ((405) 273-9125) Okay to contact this Supervisor: Yes Performed standing, walking, bending, stooping, pulling, and lifting movements during restocking of milk crates and roller carts over an extended amount of time in harsh conditions, such as in walk-in freezers. Emptied and moved heavy trash cans as well as regularly cleaned under tables. Moved and lifted ice cream squares during front counter restocking periods. Performed customer service, cash handling, food preparation, cleaning, and other general upkeep responsibilities. Company Name City , State Lead Autonomous Ground Vehicle Installer 08/2011 to 12/2011 Salary: 21.00 USD Per Hour Hours per week: 40 Supervisor: Jim Kennedy ((931) 303-1748) Okay to contact this Supervisor: Yes Lifted and moved heavy boxes containing Pronto 4 autonomous vehicle kits into 50 brand-new Chevy Colorado vehicles for the U.S. Navy's MLT (Mobile Land Target) Program. Frequently operated underneath and inside vehicles at awkward angles to drill holes, lift out seats, remove airbags, and other tasks. Utilized various PPE (glasses, gloves, steel toe boots, etc) around the vehicles during shifts. Interpreted OEM instructions on installation and made on-the-fly changes to brake clamp installations as per request due to offsite testing. Inspected each package and inventoried each part kit and signed off on installations to verify they were complete before moving on to the next vehicle. Supervised our team and acted as a liaison for the Navy representative overseeing the operation. Responsible for scheduling travel and hotel accommodations and payroll hours for the team. Skills cash handling, customer service, databases, driving, email, inventory, materials, Navy, next, packaging, payroll, pricing, quality control, Safety, sales, scheduling, shipping, Supervisor, tables, phone | AVIATION |
STUDENT FINANCE CONSULTANT Summary Customer service oriented individual with relevant work experience and integrity looking to further my career within the accounting industry. Over four years of work experience within student finance. Excellent communication skills including listening, telephone, written, and interpersonal. In-depth knowledge of financial aid/ financial analyst/ account management policies and procedures. Experience working with internal and external auditors in auditing, accounting, and regulatory compliance projects.
CORE STRENGTHS * Strong ability to communicate, explain and convince *Careful attention to detail and data entry skills *Math and analytical skills *Knowledge of basic accounting and auditing principles * Billing/ invoicing/ account reconciliation *Intermediate level computer skills Accomplishments Bringing the student default rate down at the OmniTech Institute by confirming and updating contact information for every active student before they become inactive Researched and resolved billing problems that had previously been missed. ********** audits Maintained accurate student account files and spreadsheets without error Experience Student Finance Consultant July 2014 to Current Company Name － City , State Provided information, advice and assistance regarding the various types of financial aid available to students. Analyzed student applications and determined eligibility for financial aid. Performs duties in the areas of compliance, reconciliation, professional judgment and satisfactory academic progress Collect documents , manage, and maintain accurate student files without error Performed heavy customer contact regarding past due or delinquent account balances. Prepare billing statements and informed current and former students of their financial obligations and options outside of title IV Audit student files and resolve concerns and discrepancies for matters related to assigned financial accounts. Responsible for managing multiple tasks in a time-sensitive work environment Faxing, filing, data entry, and scanning. Financial Aid Reporting Analyst June 2013 to June 2014 Company Name － City , State Conduct research and analysis of student financial data refunding both title IV and non- title IV overpayments and ineligible funds. Accurately forecast and assess financial need(s) of students to ensure financial assistance meets their education goals. Plan, monitor, and review student progress of course completion, evaluating results and financial aid eligibility Review financial aid and/or loan applications according to institution guidelines to minimize in correct funding Team work with school and home office administrators to ensure student credit balances are resolved accurately and efficiently Consistently demonstrate a general knowledge of company guidelines, processes, practices, and procedures. Financial Aid Officer/Student Accounts September 2009 to November 2012 Company Name － City , State Provided information, advice and assistance regarding the various types of financial aid available to students. Analyzed student applications and determined eligibility for financial aid. Managed large paperwork caseloads, complete, manage, and maintain completed accurate student files without error Followed students through until graduation or inactive student status to ensure financial aid eligibity Informed current and former students of their financial obligations and options outside of title IV Teamwork with internal and external auditors in auditing, accounting, and regulatory compliance projects Prepare billing statements and informed current and former students of their financial obligations and options outside of title IV Prepare and process payment transactions Faxing, filing, data entry, and scanning. Assistant Store Manager August 2007 to September 2009 Company Name － City , State Assisted the store manager in daily operation of the store (occasionally assuming store responsibility in his absence) Managed and maintained a full staff of sales floor, stock room, and overnight associates Ensured the provision of customer service on the sales floor Training, scheduling, interviews, payroll Cash handling, bank deposits, cash drawer management. Front Desk Receptionist January 2007 to August 2007 Company Name － City , State Greet guests and patrons as they arrive Handle guest check-ins and check-outs appropriately Operate hotel switchboard, take calls and provide information and transfer calls Provide guests with room keys and call for bellboys Provide guests with directions around the hotel Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift Professional work references available upon request. Education Microsoft Office Suite Course Completion Certificate : 2015 Atlanta Metropolitan College Bachelors of Arts : Communications , 2006 Clark Atlanta University Communications Skills academic, accounting, auditing, Balance, billing, Cash handling, credit, customer service, data entry, Faxing, filing, financial, funds, home office, managing, Microsoft Office Suite, next, payroll, processes, progress, research, sales, scanning, scheduling, switchboard, Teamwork, Team work | FINANCE |
SENIOR MEDICAL RECRUITER Summary Versatile, results-oriented, responsible professional with creative and business achievements in Health and Fitness Industry, Service Industry, Medical Recruiting Industry, as well as Customer Service Industry. A person who has the proven ability to meet business needs with creative solutions, one who consistently demonstrates a passion to excel in business development for her customers and her company, one who utilizes diverse strategies woven with focused qualification techniques, consultative persuasion methodology, strategic product positioning, creative proposals, all leading to a customized solution. Highlights Microsoft Word Microsoft Office Excel Sales Force Power Point Highlights Superior communication skills MS Office proficient Experience Senior Medical Recruiter May 2013 to July 2015 Company Name － City , State Managed my own team within 4 months of being hired. Received 2 promotions for the duration of me being with the company. Fielded an average of 20-30 customer service calls per day. Confirmed that appropriate changes were made to resolve customers' problems. Trained new employees on company customer service policies and service level standards. Conducted reference and background checks on all job applicants. Developed creative recruiting strategies that met anticipated staffing needs. Communicated the duties, compensation, benefits and working conditions to all potential candidates. Managed all phases of recruitment, including defining hiring management needs and posting available positions. Developed reports on employee headcount, monthly HR reports and quarterly training reports. Contacted all job applicants to inform them of their application status. Researched and recommended new sources for candidate recruiting. Maintained an accurate candidate tracking system. Reviewed applications' resume/curriculum vitae.Placed and assigned employees at clinics, hospitals, and other medical facilities. Communicated efficiently with employers and employees ensuring the needs of both are met in a timely and effective manner. Performed background checks on potential employees, as well as checking upon given references, transcripts, and credentials. Negotiated salary, problem-solving, and counseling and established rapport with the candidate. to Current Allen to. Personal Assistant September 2009 Assisted older adults with weight training programs by setting up equipment and providing detailed instructions. Encouraged clients to engage in group fitness classes and other activities in the gym to meet fitness goals. Led weekly meetings to review performance and offer direction, motivation and guidance toward achieving individual and Plano TX Dallas TX Coursework in Exercise Science and Nutrition Science Sourcing Services International Handled incoming and outgoing correspondence, including mail, email and faxes. Screened telephone calls and inquiries and directed them as appropriate. Devised and maintained office systems to efficiently deal with paper flow. Created expense reports using Microsoft Excel spreadsheets. Conducted extensive online and phone research. Personal Trainer Company Name Fitness in Motion, Energy Fitness, DFW Surf Taught clients how to modify exercises appropriately to avoid injury. Recorded training sessions and maintained package rates for each client. Contributed to increases in sales for the personal training department. Participated in club promotions to recruit new members and increase club sales. Met minimum monthly revenue, service and customer satisfaction goals. facility goals. Education Associate of Science : Nursing Collin County Community College Nursing Coursework in Human Anatomy and Physiology
Certified Nutritionist
Attended Sports Nutrition seminar
Certified Weight Management Consultant Cooper Institute Of Dallas Personal Information 2004
, US
2013
, US Interests Big Brothers/Big Sisters (Dallas, Texas) 2002-2004 RaceFor The Cure (Dallas, Texas) 2008-Present Habitat For Humanity (Dallas/McKinney, Texas) 2009-Present Park Tavern Toys For Tots (Dallas, Texas) 2012 SMU Alumni-Action for Autism (Dallas, Texas) 2012 Meals On Wheels (Dallas, Texas) 2012 Dallas Darlins (WAFL) Arena Football League (Dallas, Texas) 2013 Interests Golf Rock Climbing Yoga Hiking Paddle Boarding Crossfit Group/Team Motivating Giving Back/Helping the community Cycling 03/1999 01/1998 Skills Anatomy, benefits, communication skills, counseling, client, clients, customer satisfaction, customer service, Dependable, direction, email, Staff training, expense reports, faxes, hiring, HR, Management Consultant, meetings, Microsoft Excel, Excel, mail, Microsoft Office, MS Office, office, Power Point, Microsoft Word, organization skills, Physiology, policies, problem-solving, rapport, recruiting, recruitment, research, Sales, scheduling, spreadsheets, staffing, team player, telephone, phone, training programs Additional Information Volunteer Experiences Big Brothers/Big Sisters (Dallas, Texas) 2002-2004 Race For The Cure (Dallas, Texas) 2008-Present Habitat For Humanity (Dallas/McKinney, Texas) 2009-Present Park Tavern Toys For Tots (Dallas, Texas) 2012 SMU Alumni-Action for Autism (Dallas, Texas) 2012 Meals On Wheels (Dallas, Texas) 2012 Dallas Darlins (WAFL) Arena Football League (Dallas, Texas) 2013 Interests Golf Rock Climbing Yoga Hiking Paddle Boarding Crossfit Group/Team Motivating Giving Back/Helping the community Cycling 03/1999 01/1998 TX 2004 US 2013 US | FITNESS |
CONSERVATION TECHNICIAN/MAINTENANCE Summary To build a career in the local community and improve skills in the Biological Science field Skills Microsoft Word documents, Excel spreadsheets and Power Point
presentations
Experienced in ARC10 Geographic Information Systems Experience 03/2017 to 10/2017 Conservation technician/maintenance Company Name － City , State I have worked previously in retail environments which tend to be fast paced and high energy work requiring close attention to detail, being able to lift heavy loads, standing for long periods of time, and responding to customers with friendly positive attitudes. I have previously been employed in a position as head cashier at Home Depot #2559 located in Frederick, Maryland. My primary responsibilities are to ensure customer needs are met at checkout, returns, special service department, prodesk registers, and to train and coach new and existing cashiers. I am also responsible for creating and editing the schedule to accommodate needs and sales flow. I have acquired multi-tasking, customer service and management skills in this previous employment opportunity that are directly applicable. The conservation technician is responsible for the openings and closing procedures of the park. Regular upkeep of park buildings, structures, roadways, picnic and camping areas are the primary goals of the position. The position requires an array of knowledgeable skills in the areas of carpentry, plumbing, masonry, heavy equipment operation, and general mechanic. 05/2016 to 10/2016 Conservation technician/maintenance Company Name － City , State The conversation technician is responsible for the opening and closing procedures of the park. Regular upkeep of park buildings, structures, and assisting staff on summer programs/park visitor events is the goal of the position. This position requires the technician to be exposed to severe weather conditions, operate heavy equipment, operate a state vehicle, and to be knowledgeable in the areas of plumbing, electrical, hand/power tools, wood cutting, and requires the employee to regularly maintain/service equipment. 05/2015 to 10/2015 Field technician and larvicider Company Name － City , State The technician records a site survey assessment and performs quality checks of biological control agents before and after applications. The technician collects, records, and processes data pertaining to the environment and pesticide concentration including both targeted and non-targeted species indigenous to each treatment area. The technician is responsible for the use of a state department motor vehicle in a safe manner on public roadways within the state at all times. Education and Training May, 2014 Bachelor of science Shepherd University － City , State Completed a summer capstone and research project each totaling over 400 hours of logged work in team building and outdoor education programs at Claude E. Kitchen's (Fairview) Outdoor School and Blair's Valley Wildlife Management Area/Western Maryland Department of Natural Resources field office located in Clear Spring, Maryland. 2000 11400 Robinwood Drive, Hagerstown MD 21742 Hagerstown Community College Associate of science Interests Strong work ethic and positive attitude: recipient of retail monthly recognition numerous times
Eagle Scout Award (highest honor of the Boy Scouts of America)
Excellent youth and young adult leadership/guide experience
Frequently performs community volunteer work with the American Red Cross and Chesapeake Bay Foundation Skills attention to detail, carpentry, cashier, closing, coach, customer service, editing, equipment operation, fast, Information Systems, team building, management skills, masonry, mechanic, Excel spreadsheets, office, Power Point, Microsoft Word, multi-tasking, Natural Resources, plumbing, power tools, presentations, processes, quality, research, retail, sales, technician Additional Information Strong work ethic and positive attitude: recipient of retail monthly recognition numerous times
Eagle Scout Award (highest honor of the Boy Scouts of America)
Excellent youth and young adult leadership/guide experience
Frequently performs community volunteer work with the American Red Cross and Chesapeake Bay Foundation | AGRICULTURE |
CLINICAL RESEARCH COORDINATOR MENTOR - QUALITY ASSURANCE Career Focus Eight years of compliance experience Proficient with Microsoft office programs Proficient with University of Michigan systems; MiChart, Careweb, eResearch, Qualtrics, Velos, Wolverine Access Excellent organizational skills Ability to learn new databases, software, and processes quickly Member of UMHS Quality Month Committee Professional Experience August 2011 to Current Company Name City , State Clinical Research Coordinator Mentor - Quality Assurance Project Management for Quality Assurance Review Committee - Auditor for Regulatory, Investigational Drug Service and Informed Consents - Facilitate Physician chart audit - Preparation of audit reports - Follow-up on corrective action plans - Data Collection - Data Analysis - Database Maintenance - Protocol compliance Data Management (Sponsored Trials) - Provide data management and study coordination support to faculty members and research team in conduct of clinical trials research - Electronic and paper Case Report Form completion - Organize and participate in site initiation visits and monitor visits - Confirm eligibility and register patients on clinical trials - Act as liaison between Regulatory, Study Team, and Sponsor - Extract SAEs and AEs from medical records and report to IRB and Sponsor - Prepare deviation reports - Research chart maintenance Assist in preparation for external department audits Development of departmental training tools Member of eResearch Production Support Team Write, review and revise departmental Standard Practice Guidelines Maintain inventory for over 100 trials February 2010 to August 2011 Company Name City , State Clinical Subjects Coordinator - Regulatory Ensure and maintain regulatory compliance for 62 oncology clinical trials; Investigator Initiated, Cooperative Group and Sponsored Complete initial IRB applications and amend applications in eResearch Write and revise Informed Consent documents Submit reports such as Serious Adverse Events, Data Safety Monitoring, and Scheduled Continuation Renewals to the Institutional Review board Perform Quality Assurance for Regulatory Compliance (QARC) audits Perform audits for Investigational Drug Service (IDS) Regulatory preparation for Site Initiation Visits Train Interns and Preceptors Member of eResearch Production Support Team Process and submit protocol amendments to U of M Institutional Review Board Create and maintain postings on UMClinicalStudies.org and ClinicalTrials.gov November 2007 to February 2010 Company Name City , State Administrative Assistant Senior Healthcare Coordination of Quality Assurance Indicator Project (23 sites) Website maintenance Database Management Quarterly reports and presentations Proof reading high profile documents Chart Audits and chart review Pivot tables Minutes and coordination for three committees August 2006 to November 2007 Company Name City , State Administrative Assistant Intermediate Healthcare Website maintenance P-Card Reconciliation for five faculty members Calendar management for 5 faculty members. Coordination of Fellowship and Residency programs Expense reports Editing and proof reading high profile documents Responsible for mass ordering of supplies over $20,000 annually Preparation and creation of survey and survey mailings Lead on poster creation for Pediatric Academic Society annual conference Brochure and flyer creation Coordination of Health Services Research Fellow Seminars Supervision of work-study student December 2000 to August 2006 Company Name City , State Outpatient Clerk III Coordination of patient care with several departments General clerical duties Staff trainer Education and Training Eastern Michigan University City , State , US Bachelor of Business Administration : Management Bachelor of Business Administration - Management Eastern Michigan University, Ypsilanti, MI Certified Clinical Research Professional - SoCRA City , State , US Associates : Society of Clinical Research The Society of Clinical Research Associates, Chalfont, PA Certifications CCRP Clinical Research Coordinator AEs Certified Clinical Research Professional - SoCRA Affiliations of UMHS Quality Month Committee Presentations Quarterly reports and presentations Skills Audits, Quality Assurance, Maintenance, Database, Clerical, Clerk, General Clerical, Outpatient, Clinical Trials, Clinical Research, Audit, Case Report, Case Report Form, Collection, Corrective Action, Corrective Action Plans, Data Analysis, Data Collection, Data Management, Inventory, Liaison, Marketing Analysis, Medical Records, Mentor, Project Management, Training, Administrative Assistant, Healthcare, Database Management, Pivot Tables, Ids, Oncology, Regulatory Compliance, Calendar Management, Ordering, Pediatric, Reconciliation, Access, Databases, Excellent Organizational Skills, Microsoft Office, Ms Office, Organizational Skills | HEALTHCARE |
STAFF ACCOUNTANT Summary Skilled Accountant successful at managing multiple projects and consistently meeting deadlines under pressure. Extensive knowledge of accounting software and processes. Additional ba ckground in payroll, employee management, hiring, training and benefits. Highly detail-oriented and organized. Highlights Financial statement analysis Account reconciliation expert General ledger accounting Effective time management Strong organizational skills Flexible team player Experience 08/2012 to Current Staff Accountant Company Name － City , State
Process Receivables
(donations) for 7 church locations with over 20,000 attendees and approx
$45M annual revenue
Process Retail Sales
Revenue for multiple entities (Bookstore, Café, Coffee Shop) at each
location
Provide monthly financial
statements and budget analysis
Monthly bank
reconciliations
Prepare monthly Use Tax
returns
General Ledger review
Streamline Procedures and
Write Procedure Manual
Assist with Accounts
Payable as needed
08/2008 to 08/2012 Independent Accounting Consultant Company Name － City , State
Provide weekly, monthly, quarterly, and annual
accounting/full charge accounting services to different clients in multiple
industries (including but not limited to engineering, marketing, construction
contractors, subcontracting, commercial leasing companies, manufacturing,
retail)
Work with CPA to provide information for year-end
tax preparation
Provide set-up and ongoing consulting services
to users of QuickBooks, QuickBooks Pro, and Quicken
Assist clients in Worker's Compensation Audits
Assist clients in start-up of businesses
Assist clients with establishing employee
policies and writing company policies
Full knowledge of all Payroll functions; Sales
Tax Reporting; Financial Statement Preparation; Bank Statement Reconciliations
02/2007 to 06/2010 Accounting Manager/Human Resources Company Name － City , State
Report
to CFO; Work directly with Directors of Marketing Agency
Manage
Accounts Receivable and perform monthly billing Verify all Accounts Payable transactions
Process
payroll using online payroll processing services
Manage
new employee paperwork and benefits including health, dental, 401K, and flexible
spending accounts, as well as all COBRA documentation
Handle
all accounting duties for 2 separate smaller commercial leasing companies
05/2002 to 02/2007 Accounting and Human Resources Manager Company Name － City , State
Report
directly to President of 2 corporations and manage office of 2 separate
corporations simultaneously.
Manage
all aspects of Accounting Department and produce all necessary financial
statements.
Process
weekly payroll and payroll taxes as well as quarterly and annual payroll
tax reports.
Researched
and implemented new industry specific software to improve overall
performance of business.
Researched,
implemented, and maintain employee benefits program that includes 401K,
Health and Dental Benefits
Recruit
new employees and manage all personnel files.
Assist
with employee performance evaluations and act as liaison between employees
and supervisors.
Perform
any other duties as needed including sales, international business
development, purchasing, inventory, and customer service
Education Bachelor of Science : Business Management Arizona State University － City , State , USA Skills
Microsoft Office (Word, Excel, Power Point, Outlook)
Abila MIP Fund Accounting Software
QuickBooks, QuickBooks Pro, Quicken
ADP, Paychex, Payroll Experts, QuickBooks Payroll Systems
| ACCOUNTANT |
FAMILY ADVOCATE Professional Summary A motivated professional with practical, analytical, and operational skills with resourceful problem solving. Communicative and personable, will learn and adapt quickly. Hands on, follow directions, and serve internal and external customers with poise and professionalism. Skills Strong interpersonal skills MS Word, MS Excel, MS Powerpoint Outlook Benefit servicing systems: ICUE, Facet, ISET Customer service management expertise Citrix, medical benefit and claim systems: KL library, LINX Case Management Medical Terminology Records (VLookup, Pivot Tables, etc) Team leadership Team liaison Self-motivated Extremely organized Client assessment and analysis Risk management processes and analysis Staff development Negotiation competency Active Listening skills Seasoned in conflict resolution Courteous demeanor Employee relations specialist High customer service standards Troubleshooting skills Telecommunication knowledge Work History Company Name Family Advocate // City , State // May 2014 to Current Provide excellent customer service by responding to customer interactions via the telephone, email, or internet, in a professional, courteous, accurate manner while recording a brief overview of communication. Resolves customer inquiries and concerns with first call resolution; assist with the members needs regarding benefits, eligibility, claims, financial spending accounts, health reimbursement accounts, and correspondence. Answers customer's questions to help guide and educate them through selecting the best benefit plan options, maximize the value of their health plan benefits by helping them understand and select quality care providers.
Intervene with care providers (doctor's offices) on behalf of the member to assist with appointment scheduling or connections with iternal specialist for assistance. Encourages self-sufficiency by assisting members in navigating company websites, cell phone applications, and tools. Take ownership of each call to build rapport by providing resolutions on behalf of the member in real time. Creates, generates, and initiates request for customer callbacks to allow research and follow-up with the customer. Research complex claims issues across multiple databases and work with support resources to resolve customer issues in addition to collaborating with other departments to resolve escalated issues. Provide benefits education and status on previously submitted pre-authorizations or pre-determination requests. Exceeds the performance goals established for the position in the areas of: efficiency, call quality, customer satisfaction, first call resolution and attendance. Participates in and supports the development and implementation of special projects.
Research and solve claims and billing issues. Helps members with eligibility and benefits coverage questions.
Interfaces with insurance carriers, physicians, hospital and other healthcare providers. Company Name Patient Care Advocate // City , State // January 2008 to May 2014 Maintained confidentiality and compliance standards at all times. Met with patients and families to discuss care and plan of action for future. Maximized preventative care utilization to reduce hospital burden and help eliminate readmissions. Provided subject matter expertise in case management and related procedures. Resolved issues such as billing or communication problems that could affect care. Increased utilization of preventative care to reduce readmission. Updated documentation and reports detailing patient activities, care actions and hospital determinations. Company Name Resident Director/Advisor // City , State // May 2004 to July 2007 Coached students on useful life and personal care skills. Performed several administrative duties, including room transfers, incident reports and maintenance requests. Encouraged a community atmosphere by implementing educational and social programs. Attended, participated and contributed to monthly staff meetings addressing resident needs. Mentored and supervised groups of 56 residents. Mediated and provided professional conflict resolution in a timely fashion. Counseled peers on career, academic and personal concerns. Led by example through mature behavior consistent with university regulations and rules. Fostered students' commitment to lifelong learning by connecting course materials to broader themes and current events. Demonstrated a continued commitment to undergraduate teaching through full participation in the college community. Education Master of Chiropractic - Life University // City , State // 2013 Bachelor of Science - Psychology East Stroudsburg University of PA // City , State // 2007 Psychology Skills Administrative support: filing, researching Consulting Customer service, customer support, telephone Data entry: MS Excell, MS Office, Outlook, MS PowerPoint, MS Word Medical Billing and coding: ICD-9, ICD-10 Office management: phone skills, phone, typing | ADVOCATE |
SOFTWARE ENGINEERING MANAGER Professional Profile 20+ years of software product development experience in broadcast media, video servers, editing, large scale applications, and 24/7 services, with emphasis on simple solutions, user experience, and teamwork.
*10+ years of experience in leading software development teams working across locations ( Qualifications 20+ software engineers), team building, hiring (10+ offers, 40+ interviews), HR personnel procedures, mentoring, performance reviews write up, peer reviews, and project transitions.
*Proficient: Visual C++, Windows, STL, OOP, MFC, threads, file maps, memory management, COM, ATL, IPC, FTP, TCP, HTTP, XML, JSON, services, web services, REST API, SOA, media formats and standards, codec SDK and integration, MPEG-DASH, API design and documentation. Relevant Experience REST API and URI specification document for Hercules web service. Reuse Innovation" award at Harris Corporation for reuse of the core IP from NLE product suite in Nexio server product suite. The editing IP reuse contributed to the Server business unit turnaround. Consistent "role model" performance review during principal engineer years. Certified ScrumMaster, Scrum Alliance, Dec 2014 - Dec 2016. Products: http://www.imaginecommunications.com/products/playout/video-servers. Experience Software Engineering Manager September 2009 to Current Company Name － City , State Limited: C#, HTML5, CSS, JavaScript. BCD of Harris Corporation spinoff as Imagine in 2013) Nexio video servers and applications facilitate collaborative workflow in Nexio LAN with video servers, services and applications running in various nodes. Media comes from proprietary SAN or generic storage off NAS. Development and team management, Nexio servers' applications, Playout business unit: Relocated from IL to CA, took on larger role, and video server applications product suite as well. Led team of 6 from Northridge, team of 8 from Naperville, and team of 8 (indirect report) from Beijing. Scrum development methods since 2014, team of 3 to 6 from Burbank; Naperville office closed in 2013. Team migrated source revision control to Mercurial / Jenkins. Led SOA initiative from concept to completion, 2 web services, 10 JSON services, and decoupled UI layers. Released deliverables for Nexio Software Suite 6.0, 7.0, 8.0, Global Proxy Suite 2.5, 3.0, 3.5 Major hands-on projects include: Hercules, web service for web player solution, based off MPEG-DASH Hosts player URI, provides REST API, and delivers fragmented MP4 atoms (H.264 video, AAC audio). Provides HTML5 player page, and JavaScript source based off dash JS. Supports multiple source types, and "ready to go" and "just in time" sessions. C# web service framework API layer bridges with unmanaged C++ engine via managed C++ CLI layer. Team helped with providing web service framework, CLI layer, and device testing. JSON services on TCP stack using C++ JSON protocol API framework classes; multi-threaded server side socket classes. JSON routines, header only parser solution on top of open source "rapid json". JSON protosim, common unit test application for all JSON services. New services: Content Manager, Helper, Picon, and Requestor. Evolved as services: Encoder, GPRX, Helios, MB, Scavenger, and Transcoder. Guided services GPRX, Helper and Requestor to completion. Content Manager service Rules based engine to manage media contents, and metadata updates between two domains. Successfully deployed to manage primary-backup workflows, and storage migration needs. NX-theme DLL, skinning SDK (C++, MFC) Applied selective API detour, Window procedure intercept, and application message queue intercept. Accomplished consistent look and feel of GUI, and team applied this SDK to multiple GUI products. Transcoder, Scavenger, applications for low-res proxy creations (C++, threads, TCP, binary protocol) Needed solution to improve legacy products that required regular hand holding. Teamed up, took new approach, and successfully wrote two new products to manage escalation. MediaBase DLL, Nexio explorer (C++, MFC) Guided to optimize original implementation for support up to 200K IDs. Achieved constant UI performance under few milliseconds regardless of user operation. Initiated to introduce "dta-handler" architecture in ftp-server product Approach helped to consolidate all media formats as one product build, and scalability. Team added one converter DLL per media container format for import and export. Software Engineering Manager November 2005 to August 2009 Company Name － City , State Development and team management, Nexio editing applications: Led team of 8 from Naperville, and team of 8 (indirect report) from Beijing. Established software development process document including peer code review guidelines. Team established crash dump analysis procedures. Released deliverables for Video Editing Suite 2.5 Major hands-on projects include server integration modules (critical part of product evolution for video broadcast workflows), and make movie architecture. Principal Software Engineer August 1994 to October 2005 Company Name － City , State Harris Corporation acquired Leitch) Major projects in video editing suite include (C++, Windows): Interactive playback architecture Media file reader components, scalable decoder architecture. Media file writer components, scalable encoder architecture. Video rendering engine Audio rendering engine Hardware integration modules, critical part of business success in post-production space. Interactive picon component Interactive waveform drawing component 64-bit and Unicode migration of all modules with over 4 million lines of code. Software Engineer August 1994 to July 1997 Company Name － City , State DPS acquired Star Media; Leitch acquired DPS in 2000). Star Media, technology startup, created video editing software Velocity for post-production space. Major projects include (C++, Windows) Project media management tools, Render Bank, and video effects. Education M.S : Computer Science Illinois Institute of Technology － City , State GPA: GPA: 3.9 / 4.0 Computer Science GPA: 3.9 / 4.0 B.E : Electronics and Communication Engineering National Institute of Technology － City , India GPA: First Class with Distinction Electronics and Communication Engineering First Class with Distinction JSON protocol API documents for all 10 JSON services. Skills API, Approach, ATL, Audio, backup, bridges, broadcast, C++, CLI, COM, CA, Hardware, concept, Content, CSS, documentation, editing, XML, FTP, drawing, GUI, hiring, HTML5, HTTP, HR, IDs, explorer, JavaScript, json, LAN, team building, MB, memory, mentoring, C#, MFC, office, Windows, Window, 2000, migration, NAS, OOP, page, performance reviews, personnel, Proxy, rendering, SAN, Scrum, servers, software development, team management, threads, Video, Video Editing, Visual C++, workflow, writer | ENGINEERING |
GENERAL ACCOUNTANT Professional Summary I have around 6 years experiences in the field of Accounting & banking works, with Egyptians and foreign companies, I'm really honored to introduce myself as a hardworking, good Communication skills, with the highest level of integrity, honesty, loyalty, strong beliefs, goal orientated, sober habits and the desire to produce the best of the work. Areas of Expertise Abdul Aziz Abdul Ghafar Ahmed) Final accounts and Balance Sheet Ability to deal with the accounting program (QuickBooks). Ability to make the financial statements, accounting cycle by excel. Skill with Microsoft word. Skillfulness with computer. Work Experience 06/2014 to 10/2016 Company Name Completion of opening customer account using National bank of Egypt system. Checking requests for opening an account and make sure it's compatible with the Egyptian standards for opening an account. Serving 50 branches per day and complete nearly 500 accounts per day. Customer Service at Green Towers Egypt, Alexandria. 03/2013 to 05/2014 Dealing directly with customers either by telephone, electronically or face to face. Respond promptly to customer inquiries. Handle and resolve customer complaints. Provide pricing and delivery information. Set up new customer accounts. 1|Page. E-mail:Hassan_aly1014@yahoo.com Mobile phone :( +2) 01207673477 Process orders, forms, applications and requests. Organize workflow to meet customer timeframes. Manage customers' accounts. Keep records of customer interactions and transactions. Record details of inquiries, comments and complaints. Record details of actions taken. Maintain customer databases. 10/2011 to 02/2013 General Accountant Company Name － City Job Description:. Preparation of Financial and accounting reports and their presentation to the Financial Manager. Prepare reports weekly and monthly for revenues and expense. Prepare journal entries. Complete general ledger operations. Account/bank reconciliations. Review and process expense reports. Assist with preparation and coordination of the audit process. 08/2010 to 09/2011 General Accountant Company Name Job Description:. Preparation of Financial and accounting reports and their presentation to the Financial Manager. Prepare reports weekly and monthly for revenues and expense. Prepare journal entries. Complete general ledger operations. Account/bank reconciliations. Courses: Has fulfilled all requirements for final accounts and Balance Sheet and contracting accounts in guide for accountant center with grade excellent. Education May 2010 Trained as Accountant in Walid Hamdy Hashem office for Account solution from Jan Alexandria University Personal Information Full Name: Hassan Aly Aboulela Marital Status: Single. Military Status: Exempted Languages Arabic mother tongue. Good in both written and spoken English. Skills accounting, Accountant, Arabic, Balance Sheet, bank reconciliations, com, resolve customer complaints, Customer Service, databases, delivery, E-mail, English, expense reports, Financial, Financial and accounting, financial statements, forms, general ledger, Lecturer, excel, office, Microsoft word, Page, pricing, QuickBooks, telephone, phone, workflow, written Additional Information Personal details: Full Name: Hassan Aly Aboulela Marital Status: Single. Military Status: Exempted 3|Page | ACCOUNTANT |
MARKETING CONSULTANT Summary Value Creator, Marketing Executive: Versatile strategic leader with over 15 years in corporate marketing, business development, and account management for Fortune 1000, niche, and start-up companies. Success in healthcare, technology, automotive, retail, and consumer-packaged goods. Proven ability to grow revenues and brand loyalty in B2C and B2B markets with innovative campaigns and targeted marketing programs. Contributor to team leader with experience over million-dollar budgets. Entrepreneur mindset creative and analytical skills for measurable impact. BBA in Marketing and MBA in Management. Skills Strategic Planning Forecasting, Budgets, & P & L Brand & Product Management Channel Strategies Lead Generation Account Management Complex Selling Software & Technology Manufacturing Sourcing Sales Enablement Business Competitive Analysis Market Research New Product Development Packaging Creative/Design Content & Communications Social Media & Digital Events Project Management, Vendor Management CRM & Automation Apps Call Center & Telemarketing Experience Marketing Consultant May 2011 to Current Company Name － City , State Marketing services and consulting working with diverse companies in healthcare and technology. Client roles
vary as Consultant, Contractor, and Employee in marketing leadership and managing all areas of the marketing function and
resources. Experience focuses in corporate, startups and individuals seeking to thrive including:. Marketing Director/Consultant April 2015 to December 2016 Company Name － City , State Increased profits by 60% in one year through restructure of business line. A B2B technology & healthcare solutions provider and VAR for GE Imaging reporting to matrix executive leadership Oversaw marketing for three divisions to support revenue pipeline across diverse vertical markets. Key
focus in targeting independent hospitals, clinics, physicians with bundled implementation, software, and managed IT. Develop marketing function and oversee telemarketing team campaigns. Lead facilitator of GE Imaging IT marketing plan including demand generation, brand development, and marketing communication initiatives; utilizing Salesforce, Autotask, WordPress, and Project management practices. Developed content for digital and traditional including presentations, customer stories, video, blog, emails, and website. Managed multiple events across vertical markets in business and healthcare supporting reseller channel strategies and new brand and product packaging, establishing launch programs, brand standards, calendar, and action plans. Sr. Director, Marketing June 2014 to December 2015 Company Name － City , State A B2B healthcare informatics solutions for Employers and Payers; reporting to President/Cofounder (company sold) Developed brand and UX experience for two new technology platforms: functionality, design, and positioning: $6M target. Oversee communications, brand standards, and proposals for consulting services, and diagnostic reports coordinating team. Created weekly blog strategy: establish calendar, targets, and authors to drive leads, SEO, and content. Manage public relations including media, press releases, and distribution to target industry contacts. Initiated email campaigns, webinars, and social media entry to build brand via targeted campaigns for lead generation and other content including whitepapers. Initiated CRM evaluation and selection to build-out system for contacts, leads tracking, and email integration. Developed rebranding plan to establish primary and secondary brands for current and new products including competitive analysis, positioning, market research, testing, naming, product roadmap, segmentation, and identity creation. Developed 2015 marketing plan, calendar & budget to generate $1M in organic growth across the largest 750 plan sponsors. Manage more than 45 branded events including sponsorship and exhibits working with the national and regional industry groups, AHIP, AMCP, World at Work, SALGBA and other national industry organizations reaching health plans and sponsors. Developed new brand website strategy w/ engagement tools, content, and rebranding launching in 6 weeks. Marketing Director/Consultant January 2013 to May 2014 Company Name － City , State National leader in hospital revenue cycle solutions; reported to President (company-wide cost reductions). Launched new brand/solution with identify creation, brand standards, outbound messages, events, websites, and campaigns to market to transition customer base and build >$1M in new revenue, YR1. Developed annual marketing plan/budget for hospital markets with PR, >20 new events, and sponsorships working with HFMA, AAHAM, & NAHAM at the local/regional/national levels. Managed vendors & reduce spend over $50K. Led market position to generate >$50M in qualified funnel of 2014 revenue; tracking 400% in organic sales and 75% referral. Injected culture for optimism with brand revamp, Peer Review award, and an external focus on communications, creative tools. Rebuilt corporate and patient-facing websites, Facebook, and LinkedIn tracking metrics and content for SEO & SEM to manage MRA voice and offset competitors' inroads. Revamped patient communications to present positioning of patient advocacy with letters, portal, call center, and POS. Developed first annual Customer Satisfaction Survey achieving 30% participation and delivery to >200 hospital leaders. Director of Marketing & Executive Team Member May 2011 to January 2013 Company Name － City , State A B2B healthcare IT & RCM start-up for physicians/medical groups; company folded after two years; reported to CEO Targeted physicians in 28 states/35 specialties converting customers for EHR licenses and revenue cycle management services. Developed new software launch for revenue cycle including brand strategy, digital promotion, user events, and PR: $1M YR1. Facilitated over 25 trade show events per year supporting national, regional and community initiatives. Rebranded practice management software and services transitioning over 300 independent practices to new solution. Established new US lead-gen team for US including CRM, market data, reporting and talent for 25% of revenue pipeline. Launched new website design and related communication strategies; developed advertising, trade events and public relations. Built a social media strategy including key sites, blog, ad words, PPC, SEO, and content development to build leads and traffic. Established marketing intelligence function across 300,000 physicians; defined key targets by specialties and campaigns for each; analyzed engagement, pipeline, and market trends using CRM, research, and satisfaction studies. Managed a team of 10 including lead-gen specialists and outsourced vendors; member of the Executive team. Director of Marketing & Executive Team Member November 2008 to May 2011 Company Name － City , State Aftermarket auto parts distributor/retailer, $2B for B2B/B2C; reported to General Manager/Corporate VP (recruited by new startup 31% sales increase and >$48M in 2010. Managed more than 100 trade and association events across North America. Relaunched brand with new positioning strategy leveraging market research and equity with entirely new website, ad campaign, and e-marketing vehicles. Stabilized sales to a $37M for 2009. Managed customer relationships working with national retailers and traditional distribution channels to service DIY & DIFM markets supporting over 14,000 store locations in North America; created unique marketing support for US and Canada. Initiated a business review and strategic plan for the largest retail customer (3,400 locations) for market tests, licensing evaluation and new product expansion worth $5M in sales for 2010. Grew business 42% versus 2009. Managed and contributed as executive staff member and reestablished market and sales focus, channel strategies and momentum for new sales organization. Annual budget of >$2M spend with >25 branded customer promotion programs. Channel Marketing Manager April 2006 to September 2008 Company Name － City , State A $150M retail business of $2B FKI Industries; FKI sold to Melrose and liquidated; reported to VP of Marketing (company divested). Strategically managed >$20M in customer merchandising, in-line product and promotion programs for retail national accounts. Created $5M new brand, Designer Collection program to retailers and e-tailors: new products, packaging, promotions, Internet advertising, and merchandising. Led project management, China sourcing, and store rollout. Created new Hickory Hardware brand customer programs including innovative merchandising, lifestyle graphics and messaging, website consumer tools, and packaging upgrades for Menards, Home Depot, Lowe's, CH Briggs: >$50M. Established new corporate New Product Development process and tracking; reduced NPD schedules by 30%. Established and led Lowe's marketing team, hiring resources, setting process, and leading monthly service and product and marketing programs for top customer: $20M annually; 11% in 2007. Managed agencies and vendors to upgrade quality of marketing in strategy, branding graphics, messaging, and communications; achieved first consumer ad campaign including consumer print, HGTV sponsorship, and on-line market place. Conducted market research projects among Pros and DIY consumers to establish branding message & channel differentiation strategies for various products resulting in packaging, promotions, and new web strategy. Sr. Marketing Manager & Consultant September 2004 to April 2006 Company Name － City , State Start-up B2B company in speed clinical trial enrollment, reporting to COO while consulting to area small businesses. Created start-up marketing and led implementation for brand, sales, channel partners, and marketing with $1M pipeline. Generated $400K in closed contracts in first six months and a $1.2M pipeline targeting pharma, research, and physicians. Strategic Market Manager April 1999 to September 2004 Company Name － City , State Annual sales: $350M A B2B technology services, data, and software division of Reed Elsevier; reported to General Manager/Vice President Responsible for Brand/Product Mgt., Customer Service, Business Development, and Renewal revenues of $2.1M annually. Generated business development revenues of $300K annually through reseller agreements. Directed database software relaunch with emphasis on brand/product repositioning and outsourcing services, 18% growth. Developed annual marketing plans including direct mail, advertising, tradeshows, public relations, product, and sales strategy. Led website redesign and brand relaunch, offering and integrated marketing to multiple target audiences/industry segments. Led acquisition and merger opportunities evaluating market position, financial performance, due diligence and initial interest. Senior Product Manager August 1996 to November 1997 Company Name － City , State Annual sales: $120M A design leader & marketer of gift-wrap, bags, and accessories to retail channels All Occasion Gift Wrap and Accessories. Created revenue of $30M programs for warehouse clubs, mass merchants, and dollar chains. Defined premium gift wrap line and positioning, created brand identity, and launched new product; $1M new business. Grew revenues through private label programs in varying distribution channels; incremental $2M sales. Created three new licensing programs, worked with licensors, creative, and operations resources to develop positioning and product design; launched to field with sell materials, displays, and trade advertising. Led development of merchandising systems including permanent fixtures, promotional displays, and in-store signage. Conducted quantitative research to evaluate 200 seasonal designs, select sku's, and create positioning and market materials. Brand Manager October 1990 to July 1996 Company Name － City , State Annual sales: $400M for Berol business, promoted to Sharpie Brand Manager: >$150M sales; Accessories, Art, Writing Products Manager $7OM sales; Product Manager: Berol Writing/Office Products: $18M sales; Asst. Product Manager: Art/Writing Products $80M sales. Managed $3M brand marketing budget on annual basis and tracked monthly; delivered multi-business plans on budget. Identified and analyzed P & L objectives, cost requirements, market pricing, and business opportunities. Redefined core brand, created positioning, redesigned products, and launched to market. Increased sales 27%. Generated new distribution in five top retailers: $2M incremental sales via national communications campaign to build sales. Branded import line, set quality standards, and implemented marketing for redefined target segment. Reversed 10% decline. Created intriguing print campaigns for national market with limited budget and timing; $500K budget for teen product line. Conducted quantitative research to evaluate 200 seasonal designs, select sku's, and create positioning and market materials. Identified national tie-in partners to reduce print campaign costs, increase reach, and capture multiple audiences. Managed advertising/P.R. agencies and budgets; set objectives, approved media plans, and conducted reviews. Initiated and delivered $150K 3-phase direct mail campaign target to segmented art consumers involving national tie-in partners, product sampling, incentives, and communication reaching 80% of the national market. Supervised brand team; managed priorities, development, and marketing projects with daily and annual assignments. Education and Training Inbound Marketing , 2017 Hubspot Academy － City , State Strategy Facilitation Certification , 2010 Leadership Strategies Group － City , State Master of Business Administration : Management Belmont University － City , State Management Completed degree while keeping full-time career position Marketing University of Kentucky － City , State Earned 75% of expenses, Senior Woman of the Year Finalist, Who's Who Professional Development Courses: Branding and Identity Development, Internet Marketing, Customer
Centric Selling, Web Site Design & Marketing, How to Manage People, Dale Carnegie Leadership Course,
Creating Effective Promotions, Leadership Development, Driving Innovation,
Advanced in Microsoft Office Suite, Writing Effective Copy, Leading Teams &
Diverse Personalities, P & G Leadership Writing Technology: Microsoft Office Suite
2013: Word, Excel, PowerPoint, Publisher, Project; Constant Contact and Emma; Survey Monkey; Salesforce,
Dynamics; knowledge of Hubspot, Hootsuite, Eloqua, Marketo, InDesign, Photoshop, Illustrator, HTML, and Software Life Cycle & Project Management programs. | CONSULTANT |
CONSULTANT Education and Training 2016 MPH, George Washington University Bangladesh Medical College, University of Dhaka City MBBS 2003 Community Medicine, Microbiology, Pathology, Internal Medicine & Psychiatry Skill Highlights Microsoft Word, Excel, and Power Point Professional Experience October 2015 to November 2015 Company Name Consultant Identified Growth Monitoring and Promotion (GMP) program implementation deficits and suggested recommendations for improvement Reviewed available project documentation to locate potential program gaps Conducted multiple field visits to four districts in southwest to observe and provide technical input to ongoing child nutrition activities with specific focus on GMP sessions Located gaps in program participation, and data reporting and monitoring Presented research findings at multiple points in time to relevant stakeholders and program officials. January 2002 to May 2003 Company Name Helped organize an initiative to prevent arsenicosis in Jalla, district of Brahminbaria. Dr. Rahman helped create public awareness of arsenic poisoning, encouraged people to drink arsenic free water to prevent arsenicosis, and helped organize an arsenic-free water delivery system to meet the community needs in collaboration with community stakeholders. Helped provide poor residents of Jalla free medical resources. Dr. Rahman gathered and distributed medical supplies, and provided physical examinations and consultations in collaboration with another physician. Public Health Campaign Volunteer, September 1998- May 2003 UNICEF & WHO in Bangladesh Participated in a campaign for creating awareness of ante-natal check-up and educating mothers to be about the importance of breastfeeding after child birth in rural Dhaka. Dr. Rahman conducted physical examinations, provided treatment and follow-up services, and disseminated information. Worked for the Expanded Program on Immunization (EPI), a program aimed at reducing mortality and morbidity from preventable diseases through vaccinations in many rural areas of Bangladesh. Dr. Rahman volunteered for five years during her medical studies and administered DPT, MMR, & BCG vaccinations, while speaking to residents and creating awareness. June 1996 to September 2003 Company Name Actively participated in community teaching programs about Eclampsia in rural Bangladesh. Eclampsia is a common problem due to lack of health awareness, health education, poverty, and superstitious beliefs. As a result of this campaign, Eclampsia was significantly reduced throughout Bangladesh. Dr. Rahman helped educate women about maternal health, provided treatment and follow-up services, and disseminated information. Worked for a campaign on the use of ORS (Oral Rehydration Solution) to reduce the death rate due to diarrhea followed by severe dehydration in rural Bangladesh. This campaign resulted in a reduction in the child mortality rate due to diarrhea and severe dehydration significantly. Dr. Rahman helped create awareness among the local communities through community engagement, provided educational resources, and helped distribute ORS kits. Red Crescent Society of Bangladesh Worked on multiple blood donation campaigns in Dhaka. Dr. Rahman helped collect blood that was donated, gathered and documented medical history of donors, and provided medical information as requested. Physician (Family Medicine), with Dr. Shahina Motalib, Dhaka, Bangladesh, September 2003- May 2005 Dr. Rahman treated patients, provided physical examinations, consultations, and follow-up services. Accomplishments Consulted for a World Bank-JSDF agriculture and nutrition project in Uganda Participated in public health programs organized by Red Crescent Society, UNICEF, WHO, and BMC Organized and conducted community intervention initiatives Worked with a physician for more than two years in the US Practiced for more than two years as physician in Bangladesh. Professional Affiliations American Medical Association, Member (AMA)
Registered Physician of Bangladesh Medical and Dental Council (BMDC) Languages Bengali(Native), English (Spoken, Written, Read), Hindi (Spoken), Urdu (Spoken) Skills Anatomy, Biochemistry, Oral, delivery, Dermatology, documentation, English, Family Medicine, focus, Genetics, GMP, health education, Hindi, Immunization, Immunology, Internal Medicine, Internal-Medicine, Excel, Power Point, Microsoft Word, Molecular Biology, OB/GYN, Ophthalmology, Pathology, Pediatrics, Pharmacology, Physiology, program implementation, Promotion, Psychiatry, Public Health, speaking, Read, reporting, research, SPSS, Surgery, teaching, Urdu, Written | CONSULTANT |
POST-DOCTORAL RESEARCH FELLOW Professional Overview Biophysicist/Biochemist
Expert level, research scientist and lecturer, with 16 years of experience, including 7 years teaching at the university level. Published over 20 journal articles and 30 conference proceedings. Successfully developed over 60 prototypes, 7 patents, 5 grants and performed over 25 international journal reviews, thus far. Award - winning expertise in team leadership with over 20 awards and honors for research in biochemistry, physical-biochemistry, molecular biophysics, protein and peptide chemistry, as well as performing innovative metabolic engineering, enzymology, microbiology, and molecular biology research globally. Core Qualifications Protein/Peptide Chemistry Protein/Peptide Expression Protein/Peptide Purification Protein/Peptide Engineering Protein Characterization Molecular Biology Ligand-Binding Protein Enzyme Biotechnology Microbiology Fermentation Drug Delivery ADME Experimental Skills Spectroscopic Methods: UV-Vis, IR, Atomic Absorption, Fluorescence, etc. Chromatographic Methods (analytical to preparative using open column, HPLC or AKTA purifier): Gel Exclusion, Hydrophobic Interaction, Revers Phase, Ion Exchange, Affinity, etc. Electrophoretic Methods: SDS-PAGE, Native PAGE, Isoelectric Focusing, Offgel, 2D, Blotting Techniques, etc. Thermodynamic/Hydrodynamic Methods: DSC, ITC, Centrifugation, Filtration, Diafiltration, Dialysis, etc. Molecular Biology Methods: DNA/RNA Extraction, PCR, Genetic Engineering, Rational Gene Modification, etc. Cell Biology methods/ Immuno Assay: Cell Culture, Cell Phantom Preparation, MTT, ELISA, etc. Microbiology Methods: Screening, Identification, Fermentation, Secondary Metabolites Pathways Engineering, etc. Education PhD Enzyme Biotechnology, Department of Biochemistry, University Putra Malaysia, Malaysia August 2010 Thesis title: "Production Optimization and Characterization of Thermostable Recombinant Lipase from a Locally Isolated Bacterium". MSc, Biophysics, University of Tehran, Tehran, Iran September 1997 Thesis title: "Qualitative and Quantitative Studies on Protein Transportation across the Blood-Air Barrier in Cultured Alveolar Epithelial Cell Monolayer". Awarded free education via competitive entrance examination. BSc, Cell and Molecular Biology, University of Tehran, Tehran, Iran November 1993 Awarded free education via competitive entrance examination. Experience May 2011 to January 2015 Company Name Post-doctoral Research Fellow Focused on production, purification and structure-function studies of multi-functional therapeutic peptides with Immunomodulatory, anti-inflammation, anti-hypertension, anti-oxidation and anti-microbial effects. Analyzed different enzymes/proteins as single molecules or as members of a network (e.g. signaling pathway), and their therapeutic/industrial applications. Developed the methods and conducted research on process optimization, product formulation, protein engineering, and QSAR studies, in artificial neural network, response surface modeling and other statistical methods. Designed and established new protein, peptide, and enzyme analytical methods and assay systems. Constructed gene cloning and different expression systems, and engineered the enzymes structures and functions. Studied the ADME of therapeutic molecules in vitro / in vivo, and developed different strategies for their delivery. Supervised 6 PhD, 5 MSc and 7 BSc students on multiple research projects. Taught university level courses in biochemistry and biophysics. Served as the lead on the bioactive peptides and functional molecules research team with over 22 members. Completed 4 research projects on study of therapeutic peptides and biofunctional molecules, which led to the development of over 60 novel prototypes, 6 patent applications, published over 9 journal articles and 7 conference proceedings. Designed and developed 2 recombinant GAD systems in lactic acid bacteria hosts for GABA over production. Received 18 awards from Invention, Innovation, Research and Technology Exhibitions. Created spectroscopic assay systems for the rapid screening of bioactive peptides/enzymes/microbes. January 2007 to December 2009 Company Name Graduate Research Assistant Recipient of the "Al-Biruni 2007/2008 outstanding researcher award" of enzyme and microbial technology research, and "Invention, Innovation, Research and Technology Exhibition" of University Putra Malaysia. Designed and constructed recombinant fusion intra-, extra-cellular and cell surface display of a novel thermostable, organic solvent tolerant, regioselective lipase, which led to the development of a patent, 3 prototype biocatalysts and 4 journal publications. September 2003 to July 2005 Company Name Research Fellow Conducted research on enzyme biotechnology and bioelectromagnetics, which led to the development of novel approaches to inhibit/activate enzyme activity. February 1999 to July 2005 Company Name Chaired the biochemistry and biophysics research lab with 17 members. Published 13 conference proceedings based on the conducted study on potential of electromagnetic fields to trigger the Phosphatidylinositol signal cascades and some of biomolecular hot points such as Na+/K+ ATPase and acetylcholinesterase. Recent Awards Gamo Pepto Cure; Immunomodulatory and Antihypertensive Bioactive Peptides Generated from Actinopyaga lecanora, Gold Medal, 25th International Invention, Innovation & Technology Exhibition, ITEX 2014, 8-10 May, Kuala Lumpur, Malaysia. VasoPept; A Marine Antihypertensive Bioingredient from Stichopus horrens, Gold Medal, 25th International Invention, Innovation & Technology Exhibition, ITEX 2014, 8-10 May, Kuala Lumpur, Malaysia. PeptoGreen; Green Soybean Proteolysate: A New Source of Antihypertensive Peptides with Industrial Application, Silver Medal, 25th International Invention, Innovation & Technology Exhibition, ITEX 2014, 8-10 May, Kuala Lumpur, Malaysia. Multifunctional Winged Bean Seed Proteolysate, Gold Medal, 24th International Invention, Innovation & Technology Exhibition, ITEX 2013, 9-11 May, Kuala Lumpur, Malaysia. An Industrially Potent Lactobacillus plantarum for Dual Biosynthesizing Activities for the Production of Glutamic Acid and GABA, Gold Medal, 24th International Invention, Innovation & Technology Exhibition, ITEX 2013, 9-11 May, Kuala Lumpur, Malaysia. Note: More award information provided by request) Patents Generation of angiotensin-converting enzyme inhibitory peptides from Stichopus horrens. PI 2013 700 448 A process for enhanced production of glutamic acid and gamma-amino butyric acid. PI 2013 700 338 Protein hydrolysates from Actinopyge lecanora and bioactive peptides. PI 2013 702 386 Functional bioactive peptides from palm kernel cake protein. PI 2013 700 397 Production of biopeptides with angiotensin-converting enzyme inhibition and antioxidant activities from winged bean seed [Psophocarpus tetragonolobus (L.) DC]. PI 2013 700 449 Green soybean (Glycine max) seed hydrolystates with angiotensin-converting enzyme inhibitory activity. PI 2013 700 406 Novel microorganisms producing a thermostable lipase. EP 2450458,09.05.2012 View Publications via Google Scholar and ResearchGate http://scholar.google.com.my/citations?user=0wAGYkQAAAAJ&hl=en http://www.researchgate.net/profile/Afshin_Ebrahimpour. Skills .net, Acid, BSc, com, competitive, DC, Delivery, DSC, ELISA, Exhibitions, Functional, HPLC, http, Innovation, max, Exchange, modeling, MSc, network, neural, Novel, Optimization, PAGE, pathway, PCR, PhD, producing, Publications, Research, researcher, technology research, Transportation, UV, View, articles, 386 | AGRICULTURE |
CUSTOMER SERVICE ADVOCATE Summary Talented Customer Service manager skilled at balancing customer needs and company demands. Effectively builds
loyalty and long-term relationships with customers while achieving all individual sales goals. A sales manager skilled in
exceeding sales goals and company expectations by expanding client base and maintaining high standards of customer
service. Skills Superb sales professional Store planning and design
Strong communication skills Detail-oriented
Personnel training and development Time management
Proficient in MS Office Accomplishments Awarded annual merit increases during the first 15 years of employment. Consistently exceeded daily sales targets with
an average of 5000+ in sales each day. Managed a successful sales team of 20 members who consistently exceeded
sales goals by 80% each month. Successfully managed $1.4 million in merchandise per day. Fulfilled all supervisory
duties when Store Manager was on vacation. Interviewed applicants and successfully staffed any vacancies throughout
store, focusing primarily on assigned areas. Routinely helped as many as 20 customers each day in a high-volume retail
outlet. Promoted to Call Center lead within 6 months of employment. Experience 03/2015 to 10/2016 Customer Service Advocate Company Name － City , State Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified timeframes. 10/1995 to 02/2014 Sales Manager Company Name － City , State Delivered excellent customer service by greeting and assisting each customer.Addressed customer inquiries and
resolved complaints.Design and implemented customer satisfaction metrics.Completed weekly schedules according to
payroll policies.Trained all new managers on store procedures and policies.Trained staff to deliver outstanding
customer service.Contributed to merchandising ideas at team sale meetings.Reorganized the sales floor to meet
company demands.Stocked and restocked inventory when shipments were received.Received and processed cash and
credit payments for in-store purchases.Opened and closed the store, including counting cash, opening and closing cash
registers and creating staff assignments.Worked as a team member to provide the highest level of service to
customers.Maintained friendly and professional customer interactions.Verified that all merchandising standards were
maintained on a daily basis.Demonstrated that customers come first by serving them with a sense of urgency.Shared
product knowledge with customers while making personal recommendations.Recommended and helped customers
select merchandise based on their needs. Resolved customer complaints by exchanging merchandise, refunding money
and adjusting bills. Served as liaison between customers, store personnel and various store departments.Informed
customers about sales and promotions in a friendly and engaging manner.Trained new employees on company customer
service policies and service level standards.Managed wide variety of customer service and administrative tasks to
resolve customer issues quickly and efficiently. Hired and trained all sales staff for new store location. Trained in
negotiations and time management. Determined staff promotions and demotions and terminated employees when
necessary. Addressed and corrected sales staff communication issues in a tactful and effective manner. Directed and
supervised employees engaged in sales, inventory taking and reconciling cash receipts. Worked closely with the district
manager to formulate and build the store brand. Helped determine movement/placement of incoming merchandise. Designed displays to make the store experience interactive and engaging. Displayed the appropriate signage for
products and sales promotions. Arranged items in favorable positions and areas of the store for optimal sales. Established and maintained proper high traffic displays, resulting in increased sales. Conducted staff meetings with
sales personnel to introduce new merchandise. Researched current and past business performance using on-line
systems and available reports. Effectively communicated and coordinated execution of the plano-gram with store
management. 11/1990 to 08/1995 Sales Manager Company Name － City , State Managed a $30,000 monthly sales portfolio.Served as liaison between customers, store personnel and various store
departments. Answered customers' questions and addressed problems and complaints in person and via phone. Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of
customer satisfaction. Maintained friendly and professional customer interactions. Trained new employees on company
customer service policies and service level standards. Managed sales staff of 6 members. Delivered excellent customer
service by greeting and assisting each customer. Contributed to merchandising ideas at team sale meetings. Directed
and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Determined staff
promotions and demotions, and terminated employees when necessary. Designed displays to make the store experience
interactive and engaging. Displayed the appropriate signage for products and sales promotions. Effectively
communicated and coordinated execution of the plano-gram with store management. 07/1986 to 08/1990 Data Entry operator Company Name － City , State Verified and logged in deadlines for responding to daily inquiries.Assisted with payroll preparation and entered data into
cumulative payroll document.Verified that information in the computer system was up-to-date and accurate. Promoted
positive customer and associate relations through courtesy, service and professional appearance. 09/1985 to 10/1986 Loan Servicing Representative Company Name － City , State Collected customer feedback and made process changes to exceed customer satisfaction goals.Provided accurate and
appropriate information in response to customer inquiries.Provided accurate and appropriate information in response to
customer inquiries.Addressed customer service inquiries in a timely and accurate fashion.Assisted with the development
of the call center's operations, quality and training processes.Led a team of customer service representatives to
increase service center profitability. Education and Training 1983 High School Diploma : General-Business William Penn Vo-tech － City , State , USA General-Business Communications Morgan State University － City , State , USA 1984 - 1985 Skills administrative, call center, cash receipts, cash
registers, closing, Strong communication skills, credit, customer satisfaction, customer
service, excellent customer service, excellent customer
service, customer service, Detail-oriented, fashion, inventory, meetings, merchandising, money, MS Office, negotiations, payroll, personnel, Personnel training, policies, processes, quality, reconciling, sales, sound, store management, store
management, phone, Time management | ADVOCATE |
ENGINEERING INTERN Summary Motivated Entry Level Civil Engineer with technical knowledge and a quality assurance mindset necessary to conquer unforeseen obstacles. Organized, detail-oriented, and efficient work ethics. Committed to high performance and mastering tasks to better future duties. Relevant Courses Materials of Construction Construction Management Reinforced Concrete Structural Steel Design Survey Engineering Leadership Foundation Design Environmental Engineering Soil Engineering Transportation Engineering Experience Company Name City , State Engineering Intern 05/2017 to 08/2017 Spreadsheets Estimating Dealt with Subcontractors/Suppliers Plan Revisions Company Name City , State Field Engineering Intern 05/2016 to 08/2016 Drill Logs Time Cards Drilled Shaft Concrete Pours Quantities Company Name City , State Field Engineering Intern 05/2015 to 08/2015 Spreadsheets Concrete RFI's Soil Nail Wall Installation Skills Bluebeam, Mathcad, Microsoft Word, Excel, Project, Powerpoint, Autocad Civil 3D. Education and Training Bachelor of Science : Civil Engineering 2018 University of Pittsburgh at Johnstown , City , State GPA: 3.01 Activities and Honors Dean's List - 2013 | ENGINEERING |
CERTIFIED PERSONAL TRAINER Professional Summary Certified Personal Trainer 4+ years of experience with formal training in business development, leadership, health and fitness. Extensive sales and customer service experience.Passionate about designing exercise and nutrition plans to maximize workout efficiency, improve fitness, boost stamina and increase overall well being. Very Goal-oriented and self-motivated with talent in motivating others and developing a foundation to meet individual client goals, And most important of all creating a warm environment in which clients of all ages can successfully achieve health and wellness goals. Core Qualifications Fitness ISSA Certified CPR and First Aid certified AED certification Weight management expert Personable and friendly Fitness programming specialist Fitness assessments Understanding of human anatomy Construction OSHA Certified NCCER Certified Permit processing Safe job site set-up Power and hand tool operation MS Office proficient Organized and detail-oriented Superb management skills Leadership Construction machinery operation Strong communication skills Detail-oriented Friendly and hardworking Experience Certified Personal Trainer February 2014 to Current Company Name － City , State Taught clients how to modify exercises appropriately to avoid injury. Assisted older adults with weight training programs by setting up equipment and providing detailed instructions. Contributed to the operation of a clean, friendly and well maintained health club. Recorded training sessions and maintained package rates for each client. Guided clients in safe exercise, taking into account individualized physical limitations. Encouraged clients to engage in group fitness classes and other activities in the gym to meet fitness goals. Arrived on time, prepared and attentive for every training appointment. Participated in club promotions to recruit new members and increase club sales. Re-racked weights to maintain a neat, organized and clean club. Devised and announced new classes and distributed guest passes to market the club. Led weekly meetings to review performance and offer direction, motivation and guidance toward achieving individual and facility goals. Counseled clients on proper nutrition and exercise habits. Administered fitness assessments, Utility Supervisor January 2014 to December 2014 Company Name － City , State Plan work schedules and assign duties to maintain adequate staff for effective performance of activities and response to fluctuating workloads. Review work throughout the work process and at completion to ensure that it has been performed properly. Collaborate with workers and managers to solve work-related problems. Resolve personnel problems, complaints, or formal grievances when possible, or refer them to higher-level supervisors for resolution. Transmit and explain work orders to laborers Assess training needs of staff and arrange for/or provide appropriate instruction. Conduct staff meetings to relay general information or to address specific topics, such as safety. Evaluate employee performance and prepare performance appraisals. Perform the same work duties as those supervised or perform more difficult or skilled tasks or assist in their performance. Prepare and maintain work records and reports of information such as employee time and wages, daily receipts, or inspection results. Inspect equipment for wear and for conformance to specifications and determine extent of maintenance or repairs needed. Personal Trainer April 2012 to November 2013 Company Name － City , State Instruct participants in maintaining exertion levels to maximize benefits from exercise routines. Offer alternatives during classes to accommodate different levels of fitness. Plan routines and choose different movements for each set of muscles, depending on participants capabilities and limitations. Evaluate each individuals abilities, needs, and physical conditions, and develop suitable training programs to meet any special requirements. Monitor participants progress and adapt programs as needed. Explain and enforce safety rules and regulations governing sports, recreational activities, and the use of exercise equipment. Provide students with information and resources regarding nutrition, weight control, and lifestyle issues Administer emergency first aid, wrap injuries, treat minor chronic disabilities, or refer injured Plan physical education programs to promote development of participants physical attributes and social skills. Teach individual and team sports to participants through instruction and demonstration, utilizing knowledge of sports techniques and of participant's physical capabilities. Organize, lead, and referee indoor and outdoor games such as volleyball, baseball, and basketball. Conduct therapeutic, recreational, or athletic activities. Home Healthcare Provider April 2011 to November 2012 Company Name － City , State Administer bedside or personal care, such as ambulation or personal hygiene assistance. Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor. Provided primary resident care and assistance with daily living activities. Provided caring companionship to elderly and developmentally disabled patients. Worked as part of team to execute proper care of body mechanics and safety of patient. Provided on-call care at all times of day and night. Provided quality nursing care in accordance with resident care policies and procedures. Utilized strong assessment skills to determine necessary patient care. Tested patients' blood glucose levels. Evaluated health education needs of patients and provided necessary training and instruction. Processed monthly reports for department performance. Educated patients about their treatments. Cleaned and sterilized instruments and disposed of contaminated supplies. Education High School Diploma : 2011 Angleton High School － City , State , United States Qualified for State Choir solo ensemble Overall improvement award Played in Life as A Techie Played as Mushnik in The Little Shop of Horrors Nursing Alvin Community College － City , State , United States Skills Can lift up to 100 lbs. Knowledgeable computer skills in Microsoft word and Power Point Music Production Film/Act/Direct | HEALTHCARE |
HR EXECUTIVE Summary Dual specialization in the domain of Human Resource Management and Finance. Highlights Human resources management People-oriented New employee orientations Maintains confidentiality Experience May 2013 to June 2014 Company Name City , State HR Executive Duties and Responsibilities •Ensure that accurate job description are in place •Provide advice and assistance with writing job descriptions •Identify training and development opportunities •Provide advice and assistance to supervisors on staff recruitment •Prepare notices and advertisements for vacant staff positions •Schedule and organise interview •Prepare, develop and implement procedures and policies on staff recruitment •Daily attendance monitoring •Provide advice and recommendations on disciplinary actions •Monitor schedule absence such as holidays or travel and coordinate actions •Following up with hired employees for the completion of the H.O. documents and files •Maintaining complete attendance record of the employees including leave records. Preparing salary based on these records at the end of each month for HR and manger approvals •Liaison including greeting all persons entering organization in a professional manner •Handling HR events and celebrations including office get together and /promotion parties •Office maintenances and housekeeping including monitoring the general appearance of office infrastructure •Preparing monthly expenses statement. Education 2012 Doon University City , State , India MBA : Management SUMMER INTERNSHIP: Project Title: Impact of Training and Development in the Organization Organization : HDFC, Sales Location : Dehradun, India Duration : 2 Months Methodology : Employee survey and influence taken out from secondary data. Conclusion : Through proper training an employee can become multi skilled and this I have practically noticed through my analysis. Group Dynamics: Acted as Lead Coordinator as well during summer internship at HDFC Sales, Dehra Dun, India. Roles: HR Management Trainee WINTER INTERNSHIP Project Title: Growth and Development in the Organization Organization : ANANDA IN THE HIMALAYA Location : Narender Nagar, Uttarakhand, India Duration : 3 Weeks Methodology : Employee survey and influence taken out from secondary data. Conclusion : Growth of organization depends on the growth and development of the employees by providing good working conditions. Group Dynamics: Acted as Management Trainee in HR department during winter internship at “ANANDA IN THE HIMALAYA”. Roles: HR Management Trainee Professional Affiliations Project Title : Impact of Training and Development in the Organization Organization : HDFC, Sales Location : Dehradun, India Duration : 2 Months Methodology : Employee survey and influence taken out from secondary data. Conclusion : Through proper training an employee can become multi skilled and this I have practically noticed through my analysis. Group Dynamics : Acted as Lead Coordinator as well during summer internship at HDFC Sales, Dehra Dun, India. Roles : HR Management Trainee WINTER INTERNSHIP Project Title : Growth and Development in the Organization Organization : ANANDA IN THE HIMALAYA Location : Narender Nagar, Uttarakhand, India Duration : 3 Weeks Methodology : Employee survey and influence taken out from secondary data. Conclusion : Growth of organization depends on the growth and development of the employees by providing good working conditions. Group Dynamics : Acted as Management Trainee in HR department during winter internship at "ANANDA IN THE HIMALAYA". Roles : HR Management Trainee DISSERTATION REPORT Project Report Title : A Comparative Analysis of the Factors Determining Motivational Level of Employees Working in Public and Private Banks, Dehradun Region. Organization : SBI Bank and HDFC Bank Location : Dehradun, Uttarakhand Data collection : Primary Data (Questionnaire) and Secondary Data (articles, previous research papers, journals). Research question : The research seeks to answer what role does motivational level of employees play in enhancing performance in banking sector. Conclusion : As per my study, the strongest motivators at private and public bank are the skills, autonomy and feedback. Therefore, special attention should be given to that factor in order to increase the internal motivation and job satisfaction. Personal Information Present location Houston, Texas
Place: Renu Sharma
Date: Additional Information Had been a member of the session management of: -Uttarakhand State Council of Science and Technology (U.C.O.S.T.) -State Level Programme of Capacity Building and Strengthening of Vermi Composting Units in Universities and Colleges Through Solid Waste Management (SWM) Training -Entrepreneurship Development Institute of India (EDI) Skills Computer skills •SPSS Software. •MS Office – Word, Excel, Power Point, Internet & E-mail operations. Key Skills and Management •Professional management skills •Meeting objectives •Identifying problems •Well-developed and effective communication skills. •Thrive in deadline-driven Environments. •Excellent Team-Building Skills. | HR |
SALES ASSOCIATE Professional Summary Jack of all trades who enjoys daily challenges and seeks opportunity to learn and improve skills Skills & Abilities Management Punctual, possessing outstanding time management skills Thorough understanding of fundamental retail store operations Sales Regularly assisted customers in locating and selecting products in a professional manner Thorough understanding of fundamental retail store operations Communication Has taken multiple professionalism and communications courses Possesses the ability to calmly speak with angry or dissatisfied customers with dignity and respect Critical thinker with exceptional problem solving abilities Leadership Has received years of quality leadership and learned the best techniques to lead and supervise from the best (and worst)leaders Experience general labor/apprentice | obx fire tech | nov2014-dec2014 Listen to customer complaint about fire truck Simulate operating conditions that caused the complaint to recreate the complaint issue Diagnose actual problems and use hand or power tools to alleviate issues Maintain good customer relations Leave work area and trucks in as clean or cleaner conditions than found grill closer | mcdonalds | sep2014-nov2014 Use provided equipment to cook meat Prepare sandwiches as ordered Maintain cleanliness of work area Close and clean area as the store closed general labor | southern scapes landscaping | jun2014-aug2014 Operate hand and power tools in accordance with job requirements Dig and plumb irrigation lines for various irrigation needs as per plans Drive to and from jobsite with or without 8 ton trailer with bobcat and/or excavator Read and interpret plans Lay sod, plant, and irrigate various plants in accordance with job plans general labor | soundside recycling | mar2014-may2014 Assist in sorting recyclable metals by type, and sort out trash from recyclables Maintain clean working areas meat slicer/morning prep. | firehouse subs | dec2013-jan2014 Assist franchisee in preparing the store for opening Slice, weigh, and prepare meat as per SOP Assist in assembly and preparation of finished product and present to customer upon completion Assist in maintaining store cleanliness Head of training | KKG safety investigations | oct2013-nov2013 Responsible for individual training, supervision, and development of 4 operators Responsible for ensuring that standards are met to provide the company with disciplined, physically and morally fit operators, competent in core tasks Participate in all fieldwork sales associate | 7eleven | sep2013 Operate cash register Experience sales associate April 2009 to July 2009 Company Name Reference invoice to ensure delivery of all products ordered by manager and mark any discrepancies on invoice Maintain cleanliness of store Stock products in flex-space shelving Prepare store for first shift associates receiving associate | walmart | jul2013-sep2013 Assist in unloading one or more trucks ranging in size from 1200-1800 pieces per truck Palletize freight by department Maintain accountability of ammunition, age restricted products, and electronics merchandise valued over $100 Distribute pallets to respective departments by 2200 for night shift to stock Assist night shift in stocking if time permitted Make plastic and cardboard bales if needed Maintain cleanliness and orderliness of backroom garden center sales associate | walmart | may2013-jul2013 Stock shelves as needed, depending on backstock Operate cash register Maintain health of plants Assemble grills and patio furniture as needed for display Assist customers in locating and selecting products overnight maintenance | walmart | mar2013-may2013 Conduct initial sweep of store with 2-3 other maintenance associates Clean bathrooms Use scrubbing machine to scrub floors, fix any problems encountered Use propane powered buffer to buff floor once dry after scrubbing Strip old floor wax and apply new wax as needed Maintain general cleanliness of store infantryman | u.s. army | mar2009-oct2012 Operate and maintain weapons, such as rifles, machine guns, and hand grenades Operate and maintain field communications equipment Maintain accountability and positive control of $100,000.00 worth of equipment, weapons, ammunition, etc. Participate in basic reconnaissance operations Locate, construct, and camouflage infantry positions and equipment Assess need for and direct supporting fire Maintain cleanliness of facility Assist in conducting programs Operate cash register Sell and fill out contracts by hand Maintain accountability of accessories (ping-pong paddles, tennis rackets, etc.) by means of sign out/in sheet. cashier August 2007 to October 2007 Take orders January 2006 to May 2009 Prepare food Operate cash register Deliver food to customer Wash dishes Cook food student | currituck county high school auto shop | aug Obtain working knowledge of automotive electronics, brakes, and fluid systems and tire removal, balancing, rotation, etc. in a classroom setting and apply in a hands on setting Troubleshoot vehicle problems by using on board diagnostics (OBDII) port and diagnostic scan tool Locate and follow repair instructions based on diagnostic trouble code (DTC) on www.shopkey5.com Use various hand tools as needed to repair vehicle issues Maintain record and cost of service on work order sheets Use hydraulic lifts or jacks, jack stands and creepers as needed Maintain accountability and functionality of tools. Skills army, automotive, basic, cash register, com, contracts, delivery, electronics, hand tools, mark, weapons, oct, receiving, sales, Troubleshoot Education high school diploma : 2009 high school : Automotive Skills General Education Automotive Skills General Education Career Management Class | FITNESS |
ACCOUNT EXECUTIVE Summary Extensive experience in healthcare management, leadership, mentor, healthcare sales, customer service; Succeeded in exceeding targets and expectations; Earned the reputation of being the most dependable and trusted healthcare care employee Recognize for dedication and professionalism. Received praise for handling situations with a professional and positive attitude on my current job. I was given praise by my manager for my great communication skills and my willingness to be flexible with the schedule that my company currently required. Authorized to work in the US for any employer Skills Staffing management ability Proven patience and self-discipline Motivation techniques specialist Confident public speaker Conflict resolution Patient-oriented Personal and professional integrity Relationship and team building Sound decision making Staff training and development Effectively influences others Critical thinking proficiency Experience 06/2017 to Current Account Executive Company Name － City , State Generating referrals for home health by building relationships with physicians, long term care, independent and assisted living facilities and other community resources.Conduct market analysis; develop sales strategy, goals and plans.Conducting sales calls, and evaluating results and effectiveness of sales activitySupport business development activities and help establish strong relationships with new and existing referral sources. Call on physicians, hospitals, skilled nursing facilities' management, discharge planners, and case managers within an assigned territory to promote our homec health services.Build and maintain client relationships. Prepare business plans and maintain target lists. Prioritize accounts in accordance with the market sales plan.Gather and organize account-related information and provide input on key customer opportunities, service line extensions and proposal or contract pricing. Identifies, develops and maintains relationships with prospective referral sourcesActively pursues payer contracts and preferred provider networksUtilizes sales skills and product knowledge to obtain new patientsEffectively utilizes the CRM. 01/2015 to 01/2017 Director of Healthcare Strategy Company Name － City , State Carefully selected, developed and retained qualified staff, as well as trained new staff annually. Evaluated patient care procedural changes for effectiveness. Created annual goals, objectives and budget and made recommendations to reduce costs. Assisted in the design and execution of programs that contributed to a growth of the organization in the fiscal year. Administered, directed and coordinated the activities of the agency. Served as liaison between management, clinical staff and the community. Expertly planned, coordinated, organized and directed all operations of the agency. Directed the installation of improved work methods and procedures to achieve agency objectives. Cooperated with other health related agencies and organizations in community activities. Implemented standards and methods to measure the effectiveness of agency activities. Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations. Sourced and implemented new performance appraisal process. Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines. Diligently monitored the QA (Quality Assurance) program to improve performance and maintain high standards of care. Minimized staff turnover through appropriate selection, orientation, training, staff education and development. Established and maintained positive relationships with government regulators, residents, families, other area health care providers, physicians and community at large. Organized and led weekly personnel meetings with team members. Developed and managed budget and revenue expectations while actively seeking ways to eliminate or reduce expenses. Corresponded with operations staff to ensure key client deliverables and revenue goals were met. Closely monitored competitor activity, legislative and regulatory initiatives and agency concerns and contracts and developed strategies to respond. Revised policies and procedures in accordance with changes in local, state and federal laws and regulations. Coached and developed a care team that consistently ranked among the top in its region for key clinical, performance and financial outcomes. Planned, organized, supervised and provided assignments for nursing, technical, office and biomedical staff. Managed an average of 50 employees each shift. Provided administrative and clinical leadership to the nursing staff and helped improve annual retention rate. Monitored staffing patterns and nursing care hours for efficiency and made changes when necessary. Routinely evaluated the overall resident care within the facility and diligently enforced high standards. Call on physicians, hospitals, nursing facilities and other healthcare providers to promote Home Health services. I am an expert regarding the services provided by Home Health: Skilled nursing, PT, OT, and ST and other healthcare services. Act as liaison to clients to resolve problems and provide information on services and maintain positive relations. Work in partnership with other Account Executives, Executive Director and Regional Sales Manager to develop business plan and strategy for local market. Implement business plan for local market and report progress and results to Regional Sales Manager Maintain organized account information for each client, track sales data, identify key accounts and potential problems. Review details and expectations about the referral with patients. Assist patients in problem solving potential issues related to the health care and. financial or social barriers (e.g., request interpreters as appropriate, transportation services or prescription assistance. Be the navigator and point of contact for patients. 01/2012 to 01/2015 Director of Healthcare Strategy Company Name － City , State Recruiting, consultant, and staffing for physicians, RN's, CNA's. Startup mobile diagnostic testing facility. Proficiently established business with home health, private practices, hospice, assisted living, memory care, skilled nursing, house call doctors and medical groups from all specialties. Directed all aspects of daily operations, encompassing forecasting, planning market strategies, sourcing and developing leads, negotiating contracts, closing sales, and maintaining client relations. Facilitated with major projects in other territories. Trained, developed and mentored new sales representatives in selling techniques, product information, and customer service. Initiate and maintain routine contacts (to include visits, phone calls and mailings) to existing clients in order to ensure smooth working relationships (field based marketing). Market for new business for our physician house calls, home health, and transitional care departments, serve as assistant to Vice President of Business development and Clinical Services, Responsible for Quality Assurance from all angels. Build solid relationships with personnel at various facilities. Maintain all customer relationship activity utilizing SFDC database, to include account planning, pipeline, retention and growth efforts and other assigned tasks. Work with Operations personnel to assist in maintaining high levels of customer service with existing accounts. Responsible for the gathering of information regarding competition and have thorough understanding of Competitor in assigned area. Work with Marketing/Communications to develop effective communication and marketing material (for internal and external purposes) Demonstrate a professional approach to creating value and gaining confidence in Evolution Health services from clients. Assist operations in the development of systems that encourage feedback from clients. When applicable, assist in training of new Account Executives. 01/2007 to 01/2013 Multi Doctor Health Clinic Manager Company Name － City , State Relayed feedback on clinical settings' effectiveness in enabling students reach course and program goals. Evaluated patient care procedural changes for effectiveness. Created annual goals, objectives and budget and made recommendations to reduce costs. Served as liaison between management, clinical staff and the community. Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations. Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines. Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed. Minimized staff turnover through appropriate selection, orientation, training, staff education and development. Observed strict confidentiality and safeguarded all patient-related information. Coached and developed a care team that consistently ranked among the top in its region for key clinical, performance and financial outcomes. Established facility's annual budget and conducted monthly reviews to ensure finances were being properly allocated. Reviewed and approved time cards for processing by payroll department. Assigned staff to meet patient care needs and address productivity standards, while adjusting for census, skill mix and sick calls. Supervised and evaluated the activities of medical, nursing, technical, clerical, service, maintenance and other personnel. Developed and arranged continuing education opportunities for all staff to increase knowledge and skills. Kept abreast of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, government regulations, health insurance changes and financing options. Supervising accuracy of patient's information, diagnosis's and coding, Obtain/ maintain process for referrals for all insurances to ensure accurate billing process's obtain/ maintain two computer systems with new/ updated data for the insurances, ICD9, CPT4 codes, address corrections, registration, and scheduling, etc.Train all new hire and continuing education employees. Manage multiple office tasks. Develop department process improvement goal/plans and competency skills. Responsible for attendance and staffing needs. Assist with any billing and collections duties. Second submission claims, posting of payments, refund request, charges, Medicare, Medicaid, CS5 reports, etc.) Responsible for maintaining A/R MED Risk insurance, Responsible for IME'S (Independent Medical Examinations) scheduling, A/R, medical records, and working with judges, attorneys and workman's comp companies, insurance etc. Liaison between five offices, to assure accuracy and staffing needs, Participate in Corporate Compliance and TQM. 01/2003 to 01/2007 Medical Research Coordinator Company Name － City , State Triage front office duties, charted, medication refills, scheduled procedures, medication refills,. scheduled procedures, administered vital signs, finger sticks, triage front office duties, charted,. medication refills, scheduled procedures, Coumadin evaluation, assisted doctors as needed, lab. preparation, EKG'S, holter and event monitors, insurance verification and authorization. Education and Training Present Bachelors of Science : Healthcare Management Letourneau University Dallas － City , State Healthcare Management 2016 Associates of Science : Healthcare Management Letourneau University Dallas － City , State Healthcare Management 1993 High School Diploma Ferris High School － City , State Skills assisted living, business development, Business
development, develop business, business plan, business plans, negotiating contracts, EKG'S, forecasting, front office, Home Health
services, Home Health, hospice, market analysis, market strategies, marketing material, market
sales, Assist patients, process improvement, RETAIL SALES, sales skills, sales, Sales Manager, scheduling, Triage, vital signs | HEALTHCARE |
VICE PRESIDENT Executive Profile Accomplished at building and sustaining outstanding teams. Creates a team vision that supports the organizational vision. Skilled at turning teams into industry leading teams and developing team members into outstanding performers. Develops innovative approaches to providing high quality, cost-effective service that exceed customer expectations. Skilled author and speaker with numerous articles appearing in national business journals and multiple presentations at national conferences. Core Accomplishments Attended CHIME (College of Healthcare Information Management Executives) CIO Boot Camp, October 2008. Attended The EDGE program, The Executive Development and Growth Experience Program, presented by Baylor Health Care System Talent Planning in partnership with Southern Methodist University Cox Executive Education. Graduated May 2010. Information on numerous additional educational programs attended available upon request. Available upon request. Professional Experience March 2003 to July 2014 Company Name City , State Vice President Chair of United Way Mental Health and Counseling Grant Panel 2009, Vice-Chair of Access to Jobs Panel 2010, 2011, 2012 Selected Publications Selected Speaking Engagements Building a Clinical Engineering Department from the Ground Up: Cover story, Biomedical Instrumentation & Technology, November/December 1999 (co-authored with Larry Hertzler, Vice President with Aramark Healthcare Technologies) Candidate Wanted: How to Find the Right Match for Your Department: Cover story, Biomedical Instrumentation and Technology, March/April 2003 Okay, So I'm a Supervisor, Now What?: Biomedical Instrumentation & Technology, January/February 2004 (co-authored with Larry Hertzler, Vice President with Aramark Healthcare Technologies) Taking the Intranet Plunge: Create It.Maintain It.and Use It: IT Horizons, November/December 2003 Winning Hand: Playing the Odds with Clinical Equipment Service: Contracts, Health Facilities Management, November 2004 Preventive Maintenance: A Look at the Big Picture: Biomedical Instrumentation & Technology, March/April 2006 Benchmarking) Glass is Half Full: Biomedical Instrumentation & Technology, July/August 2006 A Closer Link (Open Device Integration Strategy): Advance for Healthcare Information Executives, April 2007 On Sculpture, Baseball, and Benchmarking.: Biomedical Instrumentation & Technology, July/August 2007 (co-authored with Larry Hertzler, Vice President with Aramark Healthcare Technologies) Getting the Most Out of Your Clinical Engineering Department: Nurse Leader Magazine, February 2008 Carefully Measuring Productivity Is Key to Managing Resources: Biomedical Instrumentation & Technology, January/February 2010 Practical Guide for Successful Performance Improvement: Biomedical Instrumentation & Technology, May/June 2010 How to Manage Effectively as You Climb the Ladder: Biomedical Instrumentation & Technology, July/August 2011 Vendors and Customers; Five Keys to an Effective Relationship: Biomedical Instrumentation & Technology, January/February 2012 Find a Work/Life Balance With Your Management Strategy: Biomedical Instrumentation & Technology, August/September 2012 In Service/Support Debate, Throwing Rocks Won't Help: Biomedical Instrumentation & Technology, October/November 2012. May 2008 to July 2008 Corporate Director Coordinated multiple medical equipment service departments into single system department. Led effort to implement medical equipment management database that combined six separate databases. Participated in development and implementation of automated on-line capital acquisition request process. Developed system-wide process for identifying medical equipment in need of replacement. Member of Information Services Leadership Council Member of Information Services Communications Council Co-chair of Baylor Clinical Technology Assessment Council Active participant in development of relationship with Medisend, charitable organization providing medical equipment and supplies to developing countries; developing internship program to assist with development of BMET's from these developing countries. Acted as primary contact for Baylor Health Care System executive leadership for information systems technology issues. Directed the activities of Technology Operations, Field Support and Desktop Engineering, and Biomedical Technology Services. January 1998 to January 2003 Company Name City , State Operations Manager Participated in implementation of Clinical Engineering program that maintained a high level of quality and customer satisfaction while beating budget targets by $1.6 million, and estimated cost of previous outsourced program by approximately $7.5 million during its first three years of existence. Assisted in development and shared responsibility for ongoing maintenance of department intranet site that provided comprehensive information regarding department activities to department staff members and customers, and was widely acknowledged as the best intranet site within Advocate Health Care. Participated in successful Y2K compliance assurance project for approximately 35,000 pieces of equipment. Participated in the development of a Strategic Technology Plan for major imaging equipment in 2000. The Strategic Technology Plan was eventually expanded to cover all clinical equipment with a value of more than $25,000. January 1987 to January 1998 Company Name City , State Team Manager and Regional Manager Education Missouri Institute of Technology City , State Electronic Engineering Technology Bachelor of Science Electronic Engineering Technology Attended Accelerating Best Care Baylor July through Publications Participated as panel expert in Advisory Board presentation on best practices in technology assessment in June 2009 Presented session on "Communicating with the C-Suite" at the MD Expo conference in Austin, TX in October 2010 Presented session on "The Future of Clinical Engineering" at North Texas Biomedical Association meeting in October 2010 Presented session on "Getting the Most Out of Your Clinical Engineering Department" with David Muntz, CIO of Baylor Health Care System, at CHIME CIO Fall Forum in October 2011 and for CHIME webinar in January 2012. Presented session on "Maximizing the Value of your Healthcare Technology Management Program" at iHT2 conference in Phoenix, AZ in January, 2013 Presented session on "Connecting with the C-Suite" at 2013 AAMI Annual Conference Breakfast Symposium. Presented session on "A Pragmatic Approach to the Right-to-Repair Issue" at 2014 AAMI Annual Conference Breakfast Symposium. Skills Balance, Benchmarking, BTS, budget, Contracts, Council, Counseling, customer satisfaction, databases, database, delivery, Facilities Management, help desk, imaging, information systems, Leadership, Managing, Mental Health, Access, 2000, procurement, Speaking, Publications, quality, Sculpture, Strategy, Strategic, Supervisor, telecommunications, phones, VOIP, Y2K Additional Information Professional Recognition
2008 AAMI (Association for the Advancement of Medical Instrumentation) Clinical/Biomedical Engineering Achievement Award. Recognizes individual excellence and achievement in the fields of clinical engineering and biomedical engineering. Professional Affiliations Member of the Board of Directors for AAMI (Association for the Advancement of Medical Instrumentation) Past Chair of the United States Certification Commission Current Chair of the International Certification Commission Member of AAMI Technology Management Council Member of Biomedical Instrumentation & Technology Magazine Editorial Review Board Member of CHIME (College of Healthcare Information Management Executives). Member of HIMSS (Healthcare Information and Management Systems Society) Member of Medical Advisory Board for Medisend International | ADVOCATE |
MANAGING CONSULTANT Summary Highly accomplished Management Consultant /
Senior Business Analyst with a verifiable track record of managing complex strategy
projects and exceeding client expectations. Demonstrated skills in business
process management and process redesign, specializing in the end-to-end
business process management lifecycle. Extensive experience in the integration
and implementation of organizational transformational efforts in both the
Public and Financial Services Sectors, designing processes and system
improvements to increase productivity and reduce cost. Strong interpersonal
skills, highly adept at managing broad stakeholder communities and supporting
the development of cohesive strategic visions
across disparate groups. Skills Business Process Improvement & Redesign Agile/Scrum SDLC Business Transformation PMO Project management IBM BPM Blockchain Robotic Process Automation Strong analytical skills Experience Managing Consultant 11/2003 to Current Company Name City , State Currently a Managing Consultant in the Customer Engagement & Design practice of IBM Global Business Services, US Federal, with a focus on Cognitive Process Transfomation. Notable Projects include: Substance Abuse and Mental Health Services Administration (SAMHSA) - Application Development Support As the BPM Lead, responsible for the development, maintenance, and delivery of a portfolio of custom applications built on IBM's BPM Cloud platform These custom BPM applications replaced manual processes, improved efficiencies, and provided audit capabilities across SAMHSA. Managed several Agile development teams, serving as Scrum Master, leading sprint planning sessions with client product owners, backlog grooming, and sprint reviews/demos, in addition to daily stand up meetings. IBM CHQ Office of CIO - Next Generation Tooling Initiative Led the design, development, and implementation of a custom BPM 8.5.7 enabled, cloud based, automated solution to facilitate a single trusted source of application to server hosting information across the global IBM enterprise. Facilitated the documentation and analysis of as-is and to-be deployment processes across multiple IBM Geos. Solution was awarded best of breed by PwC during compliance review Federal Housing Finance Agency (FHFA) - Program Management Support Led a Project Management Maturity Assessment in order to define the strategy and operationalize project management disciplines required to establish a PMO. Led the requirements definition phase for the development of a custom program management application, incorporating project health, executive dashboards and reporting. Facilitated demonstrations of the application to key FHFA executives, including agency CIO and deputy director. United States Citizenship and Immigration Services (USCIS) - USCIS Transformation Served as IBM BPM SME and Requirements Update Team Lead as part of $500 million transformation engagement in which IBM was the solution architect responsible for the successful development and implementation of the Electronic Immigration System (ELIS). Utilized model driven development, established standards, developed best practices, and delivered processing modeling training across product teams in order to document and implement targeted "to-be" state. Led team responsible for tooling integration, configuration management, and management of multiple requirements baselines. Managed the integration between multiple IBM Rationale products including ensured integration with related IBM products (e.g. Rational Requisite Pro for requirements gathering and Rationale ClearCase for configuration management), United States Department of Agriculture (USDA) - Transformation Strategy Leveraged Component Business Modeling methodology to create an IT planning and management platform that is agile and business aligned. Delivered a target architecture blueprint and transformation roadmap to identify and prioritize specific initiatives and activities to enable CIO to deliver on mission. Program Manager 08/1998 to 08/2001 Company Name City , State Coordinated college recruiting efforts and staffing
efforts within the Information Technology Resource Center (ITRC) Conducted analysis and managed the business unit's utilization across accounts. Account Manager 12/1996 to 07/1998 Company Name City , State Marketed IT software and services to major educational institutions and healthcare providers.
Responsible for managing customer relationships, sales and related
business development activities.
Education and Training MBA : Information Technology 2003 University of Maryland, Smith School of Business City , State , USA Bachelor of Science : Marketing 1996 University of Arizona City , State , USA Certifications Certified IBM Process Analyst - BlueworksLive & IBM BPM 8.5 Certified IBM Blockchain Consultant Certified IBM Agile Consultant Certified IBM SOA Associated | CONSULTANT |
DATA ANALYST Professional Summary Industrial and Systems Engineering graduate, certified Base SAS Programmer and a Lean Six Sigma Green Belt with strong
background in statistics, mathematics and logical problem solving looking for a dynamic opportunity in data driven fields of
analytics and statistical modeling. Core Qualifications Data Science Tools: R, Base SAS, Python (Numpy, Pandas, Matplotlib, Scikit- learn), SPSS, Minitab, MATLAB, Apache Spark, SQL,
MS Excel, MS Visio, Tableau MySQL, Oracle Database, Microsoft Access
Key Competencies: Data Extraction, Data Wrangling, Data Analysis, Data Visualization, Regression Analysis (Linear, Logistic and
Multinomial), Time Series Analysis, Association Rule Mining, Monte Carlo Simulation, Optimization, Random Forests Experience 07/2016 to Current Data Analyst Company Name － State 09/2015 to 05/2016 Student Manager Company Name － State Undertook a leadership and advisory role in training newcomers to hone their culinary and behavioral skills. PROJECTS Classification of Customers for Credit Card Company Jan 2016 May 2016 Performed a logistic regression on a credit card company dataset to classify clients as credible and non-credible. Extracted crucial factors to simplify the classification model using exploratory factor analysis. Developed and validated a model to classify the future customers and aid decision-making. Simulation Analysis of Adding a Second Parking Ticket Booth at a Mall Aug 2015 Dec 2015 Assessed distribution and trends of incoming customer patterns performing statistical analysis on MATLAB and ExpertFit. Additional booth modeled using Arena reduced average waiting time per customer from 6.2 minutes to 1.8 minutes. Statistical Analysis of Defects in Clutch Plate Manufacturing - A Six Sigma Study Jan 2015 May 2015 The DMAIC methodology (Define, Measure, Analyze, Improve and Control) was implemented to understand the cause of the defects and data was statistically analyzed with the help of control charts using Minitab. 06/2013 to 07/2013 Intern Company Name Identified the areas in the assembly line of a light commercial vehicle where more operations could be housed. Developed a detailed model of improved layout to accommodate more operations using AutoCAD to improve the space utilization by 300%. consultant a self-storage company to classify the customers as 'worthy' and 'not worthy' based on their activity on the company website using the Random Forest algorithm. Built the model in R and model deployment using Python. Currently building a reservation model for Public Storage to forecast if the customer would reserve the storage or not. Education Aug 2016 Masters of Science : Industrial and Systems Engineering Binghamton University, State University of New York Industrial and Systems Engineering 3.51/4.00 May 2014 Bachelors of Engineering : Mechanical Engineering Osmania University Mechanical Engineering 3.33/4.00 Skills Apache, AutoCAD, charts, Credit, clients, Data Analysis, Data Visualization, Databases, Dec, decision-making, layout, leadership, MATLAB, Microsoft Access, MS Excel, Minitab, MySQL, Optimization, Oracle Database, Python, SAS, Simulation, Six Sigma, SPSS, SQL, Statistical Analysis, Tableau, Visio, website | AUTOMOBILE |
HEALTHCARE DOCUMENTATION SERVICES DELIVERY MANAGER Professional Summary A dependable and motivated professional experienced in managing multiple projects in a fast paced deadline driven environment. Posses strong organizational and communication skills. Strong technical proficiency that includes: working knowledge of Microsoft Office Word, Excel, Access and Outlook with the ability to quickly learn new technology and software applications. Works well independently with the ability to prioritize and multi-task efficiently with minimal supervision Skill Highlights New employee orientations Staff training and development Microsoft Office Suite expert Maintains confidentiality HR policies and procedures expertise People-oriented Organized Exceptional communicator Schedule management Problem resolution Deadline-oriented Report analysis Results-oriented Self-directed Time management Professional and mature Dedicated team player Strong interpersonal skills Education and Training Rowland High School City , State High School Diploma East San Gabriel Valley Occupational Program City , State Microsoft Office Specialist Course Skills Human Resources, Scheduling and Payroll Interviews, New Hire Training and Orientation Microsoft Word, Excel, Access, PowerPoint and Outlook Electronic Time Card and Scheduling Applications Multitasking in a fast paced environment Extremely Organized, Communication Proficiency Team Oriented with the ability to build strong relationships with Individuals at various levels Dead-line results driven, Time Management Works well with little or no supervision Professional Experience January 2009 to January 2014 Company Name City , State Healthcare Documentation Services Delivery Manager Directly responsible for customer satisfaction in clinical document turnaround time and quality Directly aided in eliminating document turnaround time and quality penalties by driving the consistent achievement of 97% document turnaround time and 95% document quality As required received many high scoring customer surveys and resigned contacts Prepared and presented client account performance reports and executive level scorecards Trained medical records staff and providers on transcription applications, document search engines and dictation machines both on site and remotely Initiated new transcriptionists paperwork, scheduled training and provided daily support to new hires Ensured training course material were up to date and managed training room bookings Ordered training supplies and equipment Created and maintained weekly work schedules for transcription staff Completed electronic time cards and payroll as well as trained each employee to use the program Under my leadership overtime costs were reduced 25% by improving production performance Instituted and hosted monthly team quality webinars to provide guidance, expectations and training Partnered closely with Human Resources, Account Management, Inside Sales, Project Management and Customer Service teams to ensure customer satisfaction, retention and growth January 2005 to January 2009 Company Name City , State Customer Care Manager Customer facing, first point of contact for all day to day issues, projects or concerns. Worked directly with HIM Directors, Physicians and COO for assigned healthcare facilities Conducted customer touch base calls to review account performance, goals reached and expected metrics. Developed and presented monthly reporting statistics for each customer Set up conference calls and webinars and scheduled customer training for new applications Was directly involved in all new go lives and implementations including travel as needed for medical records staff and provider training Acting as the customers advocate proactively fielded complaints to resolve quickly, always following up with the customer to ensure satisfaction Oversaw contract deadlines and renewals working closely with the company legal team. Had success in having over 98% of my customers resign new 1-4 year contracts Worked directly with sales team to introduce new products to existing customers. Had success in selling new templates, technologies and work types to many facilities January 1995 to January 2005 Company Name City , State Work Flow Coordinator Oversaw transcription workflow process of three office locations in Southern California. Maintained all dictated reports to ensure compliance with service level agreements. Hired, supervised and trained a large staff of Work Flow personnel. Had success in crew retention and loyalty. Oversaw the completion of bi-weekly time cards. My team reduced overtime costs by improving d performance and accuracy. Created and maintained all departments' employee scheduling, yearly reviews and performance management. Directed all incoming work flow department client calls to the appropriate recipient. Our departments received over 500 inbound calls per day. We had very few delays in processing such a large volume of calls and had many satisfied customer surveys for our department. Constructed daily excel reporting, weekly and monthly turnaround times analysis and back log spread sheets. Worked closely with Quality Assurance, Account Management and Technical Support to ensure customer satisfaction and delivery. | HEALTHCARE |
CONSTRUCTION MANGER III Summary Motivated Professional Construction Manager with excellent interpersonal skills. Works in a timely and efficient manner to see tough jobs through to completion. Bringing valuable experience from large corporate construction sites, as well as residential home repair projects. Highlights CPR certified and standard first aid Storm Water Compliance Manager Ultraweld Exothermic Connection training Knowledge of transformers, high voltage switchgear, automatic tansformer Switch, Single and Three-phase power Proficient in; MS Excel, MS Word Excellent customer service, conflict resolution and Job prioritization Experience City , State Construction Manger III 07/2014 to 07/2015 Provided accurate measurements and estimates for all projects and meet budget expectations. Climbing and working on communications towers for the purpose of installing, replacing, and repairing antenna systems equipment; performed tower maintenance under close supervision. As an experienced Tower Manager, lead in the construction, installation, and maintenance of communications to tower and support structures. Implemented systems to improve process efficiency and reduce the project duration. Scheduled all contractors and materials deliveries. Responsible for managing the overall project execution performance including scope, cost, safety, quality, schedule, implementation, and customer satisfaction. Serve as a single-point of contact, between project management and construction execution. Providing oversight during construction on all assigned construction projects. Able to establish, maintain, and manage subcontractor relationships. Assuring we have the correct level and talent of subcontractors to maintain our construction schedules and level of work. Developed detailed materials take off and scope of services lists from RFDS's and engineered drawings. Company Name City , State Construction Manager II 12/2011 to 07/2014 Adapted and modified standard techniques, procedures and criteria to solve complex problems. Worked closely with network administrators and server engineers to ensure quality service. 8 years information technology experience. Oversee for more than 100 sites and budget responsibility of more than $10M. Provided overall administrative and technical direction, enforced company and project policies, served as client interface and insure scheduling and communication to meet deadlines dates. Assure quality of tasks, products and services to include site visits and audits. Assigned tasks to subordinate staff and evaluated performance. Ability to read blue prints, and work under pressure to meet project deadlines. Determine if any structural repairs are needed, and takes action such as by tightening bolts to account for bent steel. Company Name City , State Construction Manager II 11/2008 to 11/2011 Design walks and redlines Coordinate ordering of Utilities for new built sites Completed projects by effectively applying engineering, technical and maintenance procedures. Overseeing multiple contractors and sites on a daily basis. Collaborating and working with municipalities of site requirements. Order site equipment. Responsible for managing clear wire build-out in the Las Vegas market. Company Name City , State Superintendent 10/2007 to 11/2008 Supervise crew from beginning to end of project. Schedule all inspections, permits on daily basis. Budget analysis of current and upcoming project jobs. Attend pre-construction meetings with customers. Order and manage materials & equipment. Create schedules for crews. Create construction schedule for customers Build and install communications sites Install electrical services to sites Install grounding systems related to communications sites Form up concrete slabs, for equipment and pour Climb towers to install communications antennas and coax Sweep Test coax to ensure installation, punch-list sites after completion. Developed standard operation procedures and quality or safety standards for tower installation work. Managed the development, design and construction of tower energy conservation projects to ensure acceptability of budgets and time lines, conformance to federal and state laws or adherence to approved specifications. Education High School Diploma 1991 El Dorado High School , City , State Skills administrative, Blueprint, Budget analysis, Budget development, budgets, budget, interpersonal communication, Compliance Manager, conflict resolution, CPR certified, client, customer satisfaction, Excellent
customer service, Dependable, design and construction, detail-oriented, direction, energy conservation, equipment maintenance, first aid, information technology, managing, market, materials, meetings, MS Excel, MS Word, multi-tasking, network, policies, improve process, Project management, quality, read, repairs, repairing, Safety, scheduling, supervision, Switch, switchgear, transformers, Utilities | CONSTRUCTION |
MARKETING, COMMNICATIONS, & PUBLIC RELATIONS SPECIALIST Summary Public Relations Consultant knowledgeable about planning, creating and implementing campaign strategies and media relations placement. Highlights Biography Writer Microsoft Office proficiency Self -Motivated Team Player Effective Communication Creative Problem Solving Office Organization Wardrobe Organization Front Desk / Greeter / Customer Service Office equipment: Fax, Scanner, and Multi phone Line Proficient in Microsoft Brand development Office Suite and Adobe Photoshop Research skills: legal, marketing, and location scouting Licensed and Trained Cosmetologist Certified Makeup Artist Westlaw and LexisNexis Knowledge of copyright law Project management Presentations Self-directed Knowledge of copyright law Westlaw and LexisNexis Office management New customer acquisition Problem solving Project management Copywriting and copyediting Promotional campaigns Relationship building expert Marketing and sales specialist Deadline-driven Exceptional multi-tasker Decisive problem solver Organized and efficient Motivated team player Time management Proper phone etiquette Works well under pressure Social media knowledge Understands grammar Labor relations Meeting planning Travel administration Legal administrative support Executive presentation development Scheduling Mail management Business correspondence Self-starter Human resource laws knowledge Multi-media marketing Direct mail campaigns Special events planning Skilled negotiator Graphic design Accomplishments Litigation Assisted attorneys with trial preparation, developed trial exhibits to motions and reviewed/organized documents for trial discovery. Legal Administration Tasks Generated, typed, formatted and edited letters, documents, motions, briefs and client forms. Hired, trained and managed a team of 15 Launched aggressive growth plans that helped increase customer base significantly. Market Research Defined industry segments and identified opportunities in domestic and international markets. Organizational Development Implemented strategy targeting high-profile clientele. Replaced industry leader within 9 months of product launch. Initiated Email Marketing Project Directed team to develop database of more than 250 K double opt-in members for weekly product update emails. Experience Marketing, Commnications, & Public Relations Specialist January 2001 to Current Company Name － City , State Cultivate and maintain close and productive relationships with journalists, bloggers and opinion leaders. Create print and Web-based communications materials; story pitches, press releases, Q-and-A interviews, presentations, video scripts and speeches - that are consistent with your client's image and message. Public speaking Correspondence with press on behalf of clients Press preparation of the client for conferences, media interviews and speeches. Marketing Intern Company Name － City , State Social media outreach
Event Planner August 2010 to July 2014 Company Name － City , State Assist with negotiations for space contracts; Conduct research; Book event space after making site visits Create and revise room layouts for each event Order supplies and audiovisual equipment Arrange food and beverage Ensure appropriate décor Gather information on each project to achieve quality event production Make travel arrangements Propose new ideas to improve the event planning and implementation process Serve as liaison between vendors on event-related matters Assist with managing on-site production and clean-up for events as necessary Prepare nametags, materials, notebooks, packages, gift bags, registration lists, seating cards, etc. Close out of event Assist with preparing budgets and provide periodic progress reports to staff directors for each event project; Keep track of event finances including check requests, invoicing, and reporting; Coordinate appointments and visits to see our space, and scheduling of events on the calendar; Prepare and modify event contracts as requested. Legal, Royalties Intern to the Regional Director of Urban Music June 2013 to September 2013 Company Name － City , State Gathered and analyzed research data regarding statutes, decisions, legal articles and codes. Drafted meeting agendas, supplied advance materials andexecuted follow-up for meetings and team conferences. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Created PowerPoint presentations used for business development. Made copies, sent faxes and handled all incoming and outgoing correspondence. Photocopied all correspondence, documents and other printed materials. Admissions Representative March 2013 to September 2013 Company Name － City , State Computed, recorded, and proofread data, records and reports. Researched, negotiated, implemented and tracked advertising and public relations activities. Defined project and company vision, strategies and tactics. Identified customer needs through market research and analysis. Managed the editorial content, design and distribution of the external company newsletter. Cultivated positive relationships with the community through public relations campaigns. School Board - Substitute Teacher September 2006 to May 2010 Company Name － City , State Applied progressive teaching principles to a class of 29 students, improving standardized tests scores by 17% in six-month period. Conducted small group and individual classroom activities based on differentiated learning needs. Communicated effectively with educators from various grade levels. Taught English Literature to grades 10-12.Used variety of teaching techniques to encourage student critical thinking and discussion in 9th grade World History course. Taught Creative writing to a diverse class of 20 students.Established and enforced rules for behavior and procedures for maintaining order among a class of 18 students. Developed, administered and corrected tests and quizzes in a timely manner. Received high remarks for the creativity of classroom lesson plans and instructional techniques from students, parents and faculty. Designed lesson plans focused on age and level-appropriate material. Human Resources Assistant May 2003 to May 2005 Company Name － City , State Developed training manual for new staff to ease transition for new employees. Effectively communicated with team members to maintain clearly defined expectations. Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates. Generated and distributed daily reports and order acknowledgments to appropriate personnel. Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems. Directed personnel, training and labor relations activities. Advised managers on organizational policy matters and recommend needed changes. Reviewed federal and state laws to confirm and enforce company compliance. Created organizational flow charts and career path reports to evaluate employee compensation information. Ran the bi-weekly payroll process. Led a weekly open enrollment question and answer session with employees on benefit program updates. Developed, implemented and monitored programs to maximize customer satisfaction. Def Jam Records Marketing Assistant January 2003 to January 2005 Company Name － City , State Complete Works of Wardrobe 2009 List of Clients Live Nation Tennessee State University Busy Bee Marketing Def Jam Bailey's Billiards Coca-Cola Company Red Zone Entertainment Fli Musik Group Nashville "Music City" Fashion Show Carnivo Liquor Red Bull. Marketing Assistant March 2002 to March 2003 Company Name － City , State Marketing, Promotions, & Branding Assistant January 1998 to September 2001 Company Name － City , State Communicate with Marketing Department to ensure that the appropriate planning strategies and structures are in place and followed. Assist with the development of annual marketing plan for the organization Research for development of marketing plan Establish a system of reports and communications for all information from the marketing team to the sales team and for feedback Organize department meetings to review progress of programs and review of the week Employment Employment Agencies, Office Team, Volt, Adecco - Administrative & Marketing Temp Southern University Law Center- Chair, Barrister's Ball Sports and Entertainment Legal Association, President 2014 / VP of Entertainment 2013. Legal Assistant Intern May 1999 to September 1999 Company Name － City , State Completed case research via LexisNexis and Westlaw databases. Monitored legal volumes to verify that the law library was up-to-date. Collected data to prepare and draft settlement packages for clients. Composed and typed routine letters of correspondence. Analyzed law sources, including statutes, recorded judicial decisions, legal articles, constitutions and legal codes. Used computer databases, credit reports, tax and legal filings to locate persons and compile information for investigations. Organized legal memoranda and client correspondence. Education Juris Doctorate : Law , 2014 Southern University Law Center － City , State , USA B.S : Mass Communications , 2001 Tennessee State University － City , State , USA Mass Communications & Sociology 1 2008 Tennessee Technical Center － City Skills Administrative, Adobe Photoshop, Artist, Book, budgets, conferences, contracts, Creative Problem Solving, client, Clients, Customer Service, event production, event planning, Fashion, Fax, image, invoicing, notebooks, Law, Legal, managing, marketing plan, marketing, materials, meetings, Microsoft Office Suite, Office, Works, negotiations, Office equipment, presentations, Press, press releases, progress, Public speaking, quality, reporting, Research, sales, Scanner, scheduling, Self -Motivated, scripts, speeches, Team Player, phone, travel arrangements, video, Writer | PUBLIC-RELATIONS |
MAINTENANCE SPECIALIST/TECHNICIAN Summary Military veteran and journeyman electrician seeking to retain current position as a maintenance specialist at TWPC. Served four years active duty in a role of increasing responsibility and one year as a maintenance specialist at TWPC. Have prior experience in logistics and embarkation management, electronics troubleshooting, electrical maintenance and preventative maintenance. Effective communicator and leader in the work areas. Highlights Basic, Calibration, conversion, DC, Electronics, frame, Leadership, Logic, logistics, mathematics, office, Radar, reading,
Safety, FM, supervisor, switches, test equipment, troubleshoot, troubleshooting, verbal communication Experience Company Name City , State Maintenance Specialist/Technician 09/2014 to Current Company Name Logistics & Embarkation Rep 10/2013 to 07/2014 Prepared and shipped about 250 metric tons worth of military equipment on numerous operations to countries such as Australia, Thailand and Guam. Equipment had to be tied down at certain points and sometimes in complex ways to ensure proper restraint when loaded on an aircraft. In charge of three Marines who occasionally were deployed to other countries. Never missed a time frame for any of the 13 operations that we participated in. Provided cleaning supplies, office supplies and other miscellaneous items for an entire squadron. Without that support, the squadron would not have been able to operate. Company Name Aviation Electronics Technician 09/2011 to 10/2013 Operated on and repaired around 200 pieces of gear used in F-18 fighter jets, EA-6B Electronic counter- measures jets, or AV-8B close ground support jets. Troubleshot components such as capacitors, resistors, diodes, switches and transistors on circuit boards that went into many different pieces of gear. Troubleshot and repaired several Reconfigurable Transportable Consolidate Automated Support System RTCASS) benches, which were used to test all gear that is used in the military jets. Accomplishments Became the Safety-supervisor for work center of 63 Marines. Managed and supervised 12 Marines that performed maintenance on equipment, and three Marines that performed logistics and embarkation operations. Coordinated set up multiple events for an entire squadron of about 500 Marines. Supplied entire same squadron with supplies for daily operations. Education CONSOLIDATED AUTOMATED SUPPORT SYSTEM (CASS) ADVANCED MAINTENANCE/CALIBRATION
INTERMEDIATE MAINTENANCE October 2011 City , State Top 10% of class Upon completion of the course, became able to program, debug, install, and verify the effectiveness
of a software package (ATLAS) used to provide a consolidated response to testing requirements in an intermediate
aviation repair shop; and operate and repair a pneumatic generator, a device used to simulate air pressures experienced
by an aircraft during flight. DIPLOMA November 2010 Sequoyah High School , City , State GPA: Top 10% of class Top 10% of class Top 10% of class Advanced Electronics and Components - Pensacola, Florida Top 20% of class Upon completion of the
course, became able to perform mathematics for analysis of AC/DC circuits; understand and troubleshoot digital logic
circuits; perform troubleshooting of AM and FM RF systems; and troubleshoot transmi ers and receivers and antennas
and waveguides. HIGH POWER DEVICE TEST SUBSYSTEM/RADAR INTERMEDIATE MAINTENANCE August 2011 Common Core Intermediate Maintenanace , City , State Top 10% of class Upon completion of the course, became able to perform both scheduled and unscheduled maintenance on an automated support system used at an intermediate level electronic repair facility. Top 10% of class Upon completion of the course, became able to operate, test, and perform maintenance on the high power device test subsystem using applicable operational test program sets. Military Schooling: September 2011 Fundamentals of Digital Logic by Correspondence Upon completion of the course, became able to recognize number system organization and arithmetic operations found in digital system; fundamental logic elements and functions of digital systems, i.e., AND, OR, NAND, and NOR gates; and electrical representations of logical functions. The student will be aware of monostable and bistable effects of flip flops and the use of flip-flop circuitry in the serial counting function, parallel shift operation, parallel to serial, and serial to parallel conversion. The summarize, upon completion, the student is prepared to learn troubleshooting techniques and schematic reading of digital systems using integrated circuit logic chip gates, flip-flops, latches, and shift registers. RTCASS AN/USM702 OPERATION AND MAINTENANCE Skills Basic, CALIBRATION, conversion, CPR certified, DC, Electronics, frame, Leadership, team leader, Logic, logistics, mathematics, office, Radar, reading, Safety, FM, Security Clearance, supervisor, switches, test equipment, troubleshoot, troubleshooting, verbal communication | AVIATION |
MAIN CHEF Professional Summary Lead emergency department training officer at NMH in Chicago Core Qualifications Professional Summary - Food service professional with 6 plus years of restaurant experience adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills. Highly proactive customer service specialist. Driven, dedicated, and hardworking individual offering focused leadership and operational knowledge. Service-orientated Inventory control and record keeping Dynamic, Friendly restaurant host Natural leader Food service background Strong work ethic Passion for customer satisfaction Conflict resolution techniques Experience Main Chef Company Name － City , State Responsible for the well being and security of the client, staff, site, and/or property. Led and directed team members on effective methods, operations and procedures.Maintained a safe working and guest environment to reduce the risk of injury andaccidents. Carefully trained and supervised staff.Promoted high levels of excellent customer service daily. Insured accurate reports were produced and standards always met.Promoted positivity and professionalism daily. Organized special events in the restaurant, including receptions, promotions andcorporate luncheons. Clearly and promptly communicated pertinent information to staff, such as largereservations or last minute menu changes. Interacted positively with customers while promoting restaurant facilities andservices. Correctly calculated inventory and ordered appropriate supplies.Carefully trained new employees and supervised staff in back of house and dinningarea. Recognized and formally acknowledged outstanding staff performance to boostcompany morale and productivity. Actively participated in ongoing customer service programs to build sales andrapport in the community. Promoted a positive atmosphere and went above and beyond to guarantee eachcustomer received exceptional food and service. Led and directed team members on effective methods, operations and procedures. Maintained a safe working and guest environment to reduce the risk of injury andaccidents. Quickly identified problem situations and skillfully resolved incidents. Assistant General Manager Company Name － City , State Ensures high customer service is kept steady and promotes a positive environment for employee as well as customer. Responsible for the daily outcome for the restaurant. Ensures goals are met at a timely and respectable manner. Ensures proper documentation of daily activities as well as miscellaneous expenses are properly handled. Responsible for the interview and hiring processes for the company. Promotes a "can do" attitude in all employees and drives them for successes. Follows proper protocol to maintain a safe and orderly working environment. Provides a helpful learning environment for potential promotion. Main prep, Cook Company Name － City , State Prepared food items consistently and in compliance with recipes, portioning,cooking and waste control guidelines. Verified proper portion sizes and consistently attained high food quality standards.Instructed new staff in proper food preparation, food storage, use of kitchenequipment and utensils, sanitation and safety issues. Actively involved in cost control, sanitation, menu development, training,recruitment, private dining and catering. Regularly interacted with guests to obtain feedback on product quality and servicelevels. Achieved and exceeded performance, budget and team goals. Maintained smooth and timely operations in preparation and delivery of meals andkitchen sanitation. Inspected kitchens to observe food preparation quality and service, food appearanceand cleanliness of production and service areas. Properly labeled and stored all raw food ingredients including produce, meat, fish,poultry, dairy and dry goods in the appropriate storage room, walk-in refrigerator,freezer or cooler. Changed and sanitized all cutting boards, benches and surfaces when beginning anew task to avoid cross-contamination. Cooked and served food and meals in accordance with planned menus, diet plans,recipes, portions, temperature control procedures and facility policies.Practiced safe food handling procedures at all times. Education Associate of Applied Science EMT/Paramedic
Malcolm X College - Chicago, IL
EMT/Paramedic
Paramedic and Emergency Responder coursework, Hands-on coursework in Disaster and Emergency Management, EMT-I Certificate class series, Coursework in Human Anatomy and Physiology Skills Conflict resolution, cost control, excellent customer service,customer service specialist, documentation,Inventory control, leadership, team leader, safety. Fast learner, goal driven, MicroSoft office proficient | CHEF |
CONSULTANT Experience 07/2011 - Current Company Name － City , State Consultant Developed new business for PARS in the governmental retirement plan marketplace while building long-term relationships with school district superintendents and chief business officials. Exceeded revenue and gross profit goals at IKON as a Major Account Executive, selling over $1 million annually to the University of Vermont. Executed the highest level of customer interaction specializing in strategic relationship building & solution selling. MANAGEMENT / As part of the Management team at PARS, assisted in the development of company marketing strategies and future products including national expansion. As the only Major Account Executive and most experienced sales rep on the local IKON team, I coached and developed incoming sales reps and lead our six person sales team. Engaged in leadership opportunities for the region including the Six Sigma program, the Business Development Manager apprenticeship, and facilitating Developed new client relationships through face-to-face meetings, conference attendance, telephone calls, and other necessary methods. Management of the implementation of new plans ensuring that the consulting and administration staff have sufficient information to successfully implement the new plans. This process includes oversight and review of analysis, marketing materials, presentations, communication material, plan documentation and plan funding. Consulted with clients to design appropriate and successful retirement plans based on the needs of the client and developed clear plan summary language that communicates the agreed upon plan to the client and PARS staff. Made presentations to school boards and community college boards to help clearly communicate the benefits of approving moving forward with the PARS program. Maintained ongoing client relationships to ensure the highest quality of service and determine current and future needs. Collaborated with marketing staff to provide suggestions and help create updated PARS marketing materials. Worked closely with senior management to assist in the development of the overall company-wide and focused marketing strategy based on current economic, legislative and demographic developments of the target market and governmental retirement plan field. 01/2007 - 12/2009 Company Name － City , State Major Account Executive Dedicated to selected major accounts with the responsibility to increase market share. Proactively developed new customer contacts, reviewed leads, participated in customers' business communication planning, and successfully worked with or lead diverse teams to formulate account strategy. Arranged for business analyses of customer's business communication requirements and developed benchmark demonstrations, proposals and value propositions that exceeded customers' requirements resulting in the development of new customers and retention of existing accounts by applying a consultative approach to Fortune 1000 contacts/customers. Organized and implemented post-sale delivery and implementation of IKON solutions at customer locations. Acted as primary point of contact for all sales paperwork. Scheduled, coordinated, and conducted equipment demonstrations. Maintained working knowledge of applications and features of all lines and models of equipment and products sold. Promoted products and represented company at off-site customer meetings and trade shows. Demonstrated leadership with Business Development Manager apprenticeship and Mentorship program. 10/2005 - 12/2013 Company Name － City , State Chief Financial Officer/Owner Implemented strategic business objectives to grow startup to a profitable business. Directed and advised Project Managers on all proposals and contracts including those regarding strategic relationships. Designed and implemented an annual budget process that supported a 5-year business plan. Responsibilities included all aspects of financial reporting and accounting, human resources & payroll, taxes, cash management, banking relations, accounts payable, accounts receivable & billing, risk management & insurance. Exceeded financial objectives by maximizing profits through achievements in finance management, cost reductions, and productivity/efficiency improvements. Collaborated with managers to hire an effective staff and developed outside partnerships consisting of designers, photographers, engineers, and legal counsel. Continued on next page. 02/2004 - 01/2007 Company Name － City , State Account Executive Established and maintained relationships with prospective customers to improve document management. Analyzed and evaluated existing document process. Developed, presented, and implemented customized integrated solutions in a list managed territory. Prepared and presented sales proposals to current and prospective customers. Scheduled, coordinated, and conducted equipment demonstrations. Maintained territory database and prepared various internal paperwork. Maintained working knowledge of applications and features of all lines and models of equipment and products sold. Understood various equipment acquisitions methods with emphasis on leasing. Trained customers on use of equipment for their specific applications. 05/2001 - 12/2003 Company Name － City , State Analyst Developed financial models to determine cost and benefit to the agency of implementing tax-qualified pension plans · Presented results of analyses to agency's board and key decision makers · Advised clients with regards to the analysis, design, implementation, and administration of government pension plans · Maintained direct contact with the client to establish excellent communication during the marketing and implementation process · Acted as project manager for special consulting projects involving actuarial reporting requirements, pension program evaluation, and plan funding requirements · Worked closely with Pacific Life Insurance Company to obtain annuity rates and premiums · Responsible for supervising activities of other pension analysts to ensure seamless implementation of programs. Education March 2001 UNIVERSITY OF CALIFORNIA, LOS ANGELES Bachelor of Arts : International Economics Italian International Economics Italian Coursework includes: Microeconomics, Macroeconomics, Industrial Organization, International Trade Theory, International Finance, Statistics, Accounting, Italian Language & Literature, and two independent research projects. Certifications Certified Employee Benefit Specialist (CEBS) designation through the Wharton School of Business California Life Agent License Languages Fluent in spoken and written Spanish Skills Accounting, accounts payable, accounts receivable, acquisitions, approach, agency, banking, benefits, billing, budget, business communication, Business Development, business plan, cash management, excellent communication, consulting, contracts, client, clients, database, delivery, document management, documentation, senior management, features, Finance, financial, financial reporting, government, gross profit, human resources, Insurance, Italian, leadership, legal, marketing strategies, marketing strategy, marketing, market, marketing materials, meetings, next, page, payroll, presentations, program evaluation, proposals, quality, relationship building, reporting, research, risk management, selling, sales, Six Sigma, Spanish, Statistics, strategy, strategic, supervising, tax, taxes, telephone, trade shows, written | CONSULTANT |
SALES MANAGER Summary Service focused professional offering an extensive background in customer service, sales, client relations and merchandising. Self-directed and self-motivated team player who also works well independently. Experience June 2014 to September 2017 Company Name City , State Sales Manager Opening store manager, count and balance safe and tills, successfully managed the activities of team members in multiple locations, p assionately focus on customers needs, i mproved service quality and increased sales by developing a strong knowledge of company's products and services, maintain telzon ordering system for store products and customer merchandise, delivery driver, print and complete overstock, maintain MNDR, price changes, developed rapport with customers by handling difficult issues with diplomacy and tact. February 2011 to April 2014 Company Name City , State Retail Sales Associate/Pharmacy Clerk Maintained front end of store, cashier, greet and assisted customers, served as liaison between customers, store personnel and various store departments, recommended and helped customers select merchandise based on their needs, informed customers about sales and promotions in a friendly and engaging manner, assisted pharmacist with filling of prescriptions, 3rd party insurance billing, answered phones, entered new patient profiles and prescriptions into medication input software system. January 2007 to December 2010 Company Name City , State Pharmacy Assistant /Clerk Assessed customer needs and responded to questions, communicated directly with doctors offices via telephone, fax and email, provided friendly customer service at prescription drop-off and pick-up counters, worked closely with pharmacists and used medication input software to safely and accurately dispense medication, entered prescription and insurance billing information into patient profiles, verified patient data and billing information. Education and Training Century Business College City , State , United States Business Management Skills 10-Key by touch Cash Handling Creative Problem Solving Multi-tasking | SALES |
TEACHER Experience 08/2015 to 07/2017 Teacher Company Name － City , State Implement instructional activities contributing to meaningful learning experiences. Prepare syllabi and detailed lesson plans based on course standards and objectives. Communicate effectively, both orally and in writing, with students, parents, and other professionals on a regular basis. Established and maintained cooperative working relationships with students, parents, and co-workers. Collaborate with peers to enhance the instructional environment. 05/2014 to Current Social Services Specialist Company Name － City , State Ensure new mothers have the necessary supplies and resources needed for a safe newborn discharge. Arrange newborn and maternal appointments with primary providers for follow- up care. Coordinate, assess, and evaluate patients specific needs to facilitate discharge planning. Provide community referrals to agencies and resources to ensure continuity of care. Prepare case records including nature of problems, patient and family needs, final disposition of patient and referrals/services arranged for each patient. Arrange required durable medical equipment to ensure each patient's continuity of care. 01/2014 to 05/2014 Social Work Intern Company Name － City , State Under supervision, coordinate, assess, and evaluate patients specific needs to facilitate discharge planning. Under supervision, provide community referrals to agencies and resources to ensure continuity of care. Under supervision, prepare case records including nature of problems, patient and family needs, final disposition of patient and referrals/services arranged for each patient. Education and Training May 2014 Bachelor of Arts : Psychology Warner University － City , State Psychology 2014 Bachelor of Arts : Social Work Nova Southeastern University － City , State Social Work Present Master of Science : Forensic Psychology Legal Systems Southeastern University － City , State Forensic Psychology Legal Systems Master of Social Work Clinical In Progress
I was a student-athlete on a softball scholarship. I received Bright Futures Scholarship and maintained a GPA required of a NAIA student-athlete.
Honors: Alpha Lambda Delta Honors Society, Phi Alpha Honors Society, Pi Gamma Mu Honors society, Magna Cum Laude Honors Society, Dean's list 2010-2014, Academic All-Conference team 2012-2013 and 2013-2014. Skills discharge planning, lesson plans, evaluate patients, supervision Activities and Honors National Association of Social Workers (NASW)
Vice President of Social Work and Psychology Student Association at Warner University 2013- 2014
Phi Alpha Chapter President 2013- 2014 | TEACHER |
NEW BUSINESS DEVELOPMENT MANAGER Summary BUSINESS LEADER & SALES MANAGER
Collaborative Management / Business Strategy / New Business Development An accomplished leader with a strong background in complex, high-volume and revenue business operations. A proven passion for customer service and operational excellence, demonstrated by extreme dedication and commitment to job duties and responsibilities. Drives positive financial and operational performance through completion utilizing a cross functional team to deliver these objectives to the satisfaction of customers. Highlights New customer acquisition Trade shows Account management Special events planning Articulate public speaker Direct mail campaigns Stakeholder relations Accomplishments South Chamber Ambassador of the Month CAS Certification from Promotional Products Industry Certified Tourism Ambassador for Oklahoma Promoted from Account Manager to New Business Development after nine months of employment. Experience 02/2014 to Current NEW BUSINESS DEVELOPMENT MANAGER Company Name － City , State Sell and market promotional products to current and prospective customers. Bring new business accounts to the inside sales team for follow up and to build the foundation of new customer sales. Selected accomplishments: Provide consultation services to customers to help plan their marketing strategy. Utilize promotional products, printing, direct mail and email marketing to achieve a 50% increase in sales from 2014 to 2015. Forged long-lasting relationships with the community, suppliers and other nearby retailers. Increased store and associate involvement. Log sales orders with 2 different software programs. Accurately upload customer details and select inventory quantity and delivery date for their orders. Regularly meet with suppliers to determine products that were in high demand. Champion the execution of Lootfest, a promotional products tradeshow that drew a crowd of 300+ people. Host 2 lunch and learns to create a positive image of the business. Train, educate and mentor sales representatives, acting as technical product expert for all new and existing promotional products. Directly increase sales by $10,000 monthly. 06/2010 to 01/2014 Company Name － City , State Marketed and sold promotional products to customers. Liaised with senior management at customer locations to determine their overall business strategy as well as their sales and marketing goals and objectives. Selected accomplishments: Placed the correct products at customer locations based on their interview responses. Closely monitored the success or failure of products to constantly reconfigure strategy and product offerings. Increased department sales by an average of 10% each year. Aggressively targeted new customers and generated new revenue streams through exciting presentations and strategies. Creatively designed marketing programs for each department, specific to their targeted demographic. Assisted sales associates in obtaining an average of 10 new accounts each month. Maintained the cleanliness and overall design of the showroom, rotating product offerings to showcase new products. Optimized product placement to drive new interest in those products by 30%. 09/2006 to 06/2010 INSIDE SALES MANAGER Company Name － City , State Driving force in the inside sales department, directing new accounts towards qualified inside salespeople. Effectively trained, on-boarded and mentored sales associates to ensure their continued success. Selected accomplishments: Managed 95% of graphic work submitted by the sales department. Provided critical input to graphic design based on the customer's profile and demographic audience. Ran reports to analyze sales performance and raw data. Compiled this information in to reports for senior management. Adjusted sales strategy to steadily increase sales by 20% quarterly. Delivered all projects on time and within the specified budget. Continually searched for cost and time savings that met and exceeded expectations for each project. Drafted new policies and procedures for the sales department and new account acquisition department. Education ROSE STATE COLLEGE － City , State Taken Business and Marketing Classes Associate of Arts : Advertising & Public Relations WICHITA STATE UNIVERSITY － City , State Advertising & Public Relations CAS Certification from PPAI - Industry Specific Program in Business, Marketing & Sales (November 2015)
.continued. Skills budget, business strategy, consultation, Customer Relationship Management, delivery, direct mail, directing, Driving, email, senior management, Forecasting, graphic design, graphic, image, inside sales, inventory, Marketing Strategy, marketing, market, Marketing & Sales, mentor, New Business Development, Optimization, policies, presentations, Sales, strategy | BUSINESS-DEVELOPMENT |
EXÉCUTIVE BANQUETTE SOUS CHEF Professional Summary Interested in: permanent full time, specialized in banquettes operations such as big and small events, ceremony's, massive functions, banquettes designs. High skilled baking, pastry's, roasting, cooking, grilling, cold larder etc, garnishing, tasting, customer service. Experienced on all sections, all type of venues, cuisines, food service. Over 14 years of experience in the hospitality industry. Major experience in events, functions, catering, weddings, conventions, corporate occasions etc. Accomplished Chef with strong combination of culinary experience and management skills. Experience in high pressure kitchen environment, ensuring that the standards of hygiene are maintained & improved where possible. Ensuring excellent standard of food consistency. Demonstrated continuous commitment to reducing food & labour costs. Trained employees in food preparation procedures in line with high end establishment standards. A fast learner, flexible, highly motivated, capable of operating independently or as a willing and supportive member of a team. Get the job done. Energetic culinary professional with a blend of creativity, passion for food and exceptional cooking skills. Works well as a dynamic leader in high-pressure settings. Expert in managing kitchen staff and preparing foods at reduced cost without compromising quality and taste. Motivated banquette sous chef offering over 13 years experience in the food industry. Focused on high standards for taste and quality, while maintaining profitable margins. Superior communication and leadership skills. Skills Beautiful presentation of food Institutional and batch cooking Cake decorating expertise Strong attention to safe food handling procedures [Mediterranean ] cuisine expert Effective planner Extensive catering background Food presentation talent Hospitality and service industry background Menu marketing expertise Special events planning Staff training Skilled waitstaff Catering Inventory management systems Courteous and helpful Hotel operations and management Event planning and coordination POS systems Hospitality background Five-star hotel experience Resort experience Food and beverage services Natural leader Team building Skilled negotiator Work History exécutive Banquette sous chef 01/2012
to 06/2014 Company Name – City ,
State Reduced food costs by 18 percent by using seasonal ingredients, setting standards for portion size and minimizing waste. Managed kitchen staff by recruiting, selecting, hiring, orienting, training, assigning, scheduling, supervising, evaluating and enforcing discipline when necessary. Verified proper portion sizes and consistently attained high food quality standards. Maintained a skilled kitchen staff by properly coaching, counseling and disciplining employees. Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues. Actively involved in cost control, sanitation, menu development, training, recruitment, private dining and catering. Ensured all staff understood expectations and parameters of kitchen goals and daily kitchen work. Achieved and exceeded performance, budget and team goals. Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation. Promptly reported any maintenance and repair issues to Executive Chef. Recommended menu items to the Executive Chef for new dish development, holidays, special events and promotions. Met production requirements for all aspects of banquet and outlet desserts and breakfast pastries. Verified freshness of products upon delivery. Head-chef 01/2008
to 01/2012 Company Name – City ,
State Moulin Noir European bistro Running a busy café / bistro / restaurant. Catering. Serving over 600 meals daily. Reducing costs for the business. Comprehensive knowledge of food and catering trends Accurately and efficiently prepared healthy, delicious fish, meat and vegetable-based dishes. Verified freshness of products upon delivery. Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines. Reduced food costs by 15 percent by using seasonal ingredients, setting standards for portion size and minimizing waste. Managed kitchen staff by recruiting, selecting, hiring, orienting, training, assigning, scheduling, supervising, evaluating and enforcing discipline when necessary. Verified proper portion sizes and consistently attained high food quality standards. Maintained a skilled kitchen staff by properly coaching, counseling and disciplining employees. Developed menus, pricing and special food offerings to increase revenue and customer satisfaction. Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues. Actively involved in cost control, sanitation, menu development, training, recruitment, private dining and catering. Ensured all staff understood expectations and parameters of kitchen goals and daily kitchen work. Led shifts while personally preparing food items and executing requests based on required specifications. Regularly interacted with guests to obtain feedback on product quality and service levels. Achieved and exceeded performance, budget and team goals. Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation. Created and managed budgets for operations and capital equipment. Enhanced and maintained the central standardized recipe and ingredient repository, including nutritional and cost information. Properly labeled and stored all raw food ingredients including produce, meat, fish, poultry, dairy and dry goods in the appropriate storage room, walk-in refrigerator, freezer or cooler. Positively engaged with customers, offering menu information, providing suggestions and showing genuine appreciation for their business. Decorated and merchandised quality bakery goods. Ordered and received bakery products and supplies. Properly wrapped, boxed, and weighed bakery department products. Practiced safe food handling procedures at all times. sous Chef 01/2006
to 02/2008 Company Name – City ,
State Recommended menu items to the Executive Chef for new dish development, holidays, special events and promotions. Assisted customers in placing special orders for large-scale events such as weddings and birthday parties. Successfully reduced the restaurant's annual food and labor costs by 27 % through proper budgeting, scheduling and management of inventory. Verified freshness of products upon delivery. Expertly managed 43 staff and maintained appropriate staffing levels throughout shifts. Comprehensive knowledge of food and catering trends Accurately and efficiently prepared healthy, delicious fish, meat and vegetable-based dishes. Developed menus, pricing and special food offerings to increase revenue and customer satisfaction. Actively involved in cost control, sanitation, menu development, training, recruitment, private dining and catering. Executive chef Education Diploma : 2009 academia international -
City ,
State Culinary Arts Certificate Coursework in Culinary and Restaurant Management Coursework in Hospitality Management Food Services Technology classes Basic Vocational Certificate: Bakery Assistant Basic Vocational Certificate: Lead Baker Basic Vocational Certificate: First Cook Coursework in Professional Cooking and Baking Coursework in Hotel Management and Restaurant Food Service Coursework in Hotel Administration Coursework in Business Administration and Management Culinary Arts coursework Hotel and Restaurant Administration coursework Coursework in Sales and Marketing Management Food Systems Management coursework Certified Nutrition Consultant Personal Training certificate Advanced coursework in Food Systems Management Extensively trained in Pediatric Feeding and Nutrition Hospitality Management, hotels, tourism and food services. specialization in commercial cookery, Academia International Melbourne, Australia. certificate 4 & 5. OH&S Short course in - Food Garnishing -Specialty Knives Banquet interior design, major in business and private conventions. Responsible service of alcohol Australia certificate (RSA) : 1 2004 Shalon Secondary College -
City Skills Fluent in English, Hebrew, interior design, Languages, letters, organizing, speaker, quality, requirement, strategy, trainer, written Additional Information Schedule Create and implement menus Liaise with suppliers Work within budgeted guidelines Select, train and motivate the kitchen brigade Ensure profitability Oversee all aspects of food preparation and production in the outlets An innovative and logical thinker, with a sharp cooking mind Excellent interpersonal and communication skills, complementing the ability to build relationships across cultural boundaries Good organizational and time management skills, able to prioritize multiple tasks and meet deadlines Ambitious and focused with a 'can do' attitude, and a strong work ethic Interests Swimming, tennis, gym, travel, cooking & exploring new cuisines Music & writing | CHEF |
RETAIL BANKING DIRECTOR Summary A highly creative professional with over 18 years of executive marketing and communication experience and a proven track record of successful projects from initial concept through completion. A high energy, results-oriented leader recognized for innovative tactics and demonstrated success at strategic/tactical planning, building large (over 200) highly effective teams focused on achieving production and financial goals, analytical and financial expertise. A talent for building and working with cohesive teams with strong problem solving skills, able to manage time-sensitvie projects with multi-million dollar budgets. Proven success in increasing customer awareness, changing brands and image within the Santa Fe community and achieving growth and budgetary goals. Strong ability in working with all levels of an organization from entry-level employees to board members and community leaders. Skills Strategic Planning Marketing and Communication Highly Creative Financial & Analytical Experience Facilities Management Experience Leading IT related Projects & Teams Experience Retail Banking Director Jan 2007 to Jan 2017 Company Name Provide leadership to all the NM & CO Branches and Private Banking within the Bank in the areas of loan & deposit growth; risk management; staff development and community involvement. Manage the training; facilities and real estate projects for the Company. Responsible for all the development, planning and execution of a deposit products & services strategy that supports the Bank's strategic plan in the delivery of all retail and commercial deposit product lines. Direct experience in annual budgeting and monthly financial reporting to the Bank's Board of Directors and Asset & Liability Committee. Participate in Executive Management; Asset & Liability Management; IT Steering and Compliance committees. Marketing & Communications Director Jan 1993 to Jan 2006 Company Name Managed the relationship with the outside advertising agency, marketing assistant, contribution's & sponsorship's budget, project management, customer relationship software, coordinating special events, developed & managed the call center and all the branches for the Bank. Developed advertising campaigns, direct mail programs, Bankwide employee incentive programs, collateral materials. Participated in Executive Management and planning sessions on marketplace strategy and on pricing, product and investment strategies. Responsible for new product development and implementation. Responsible for implementation and management of Bankwide projects. Responsible for maintaining the Bank's corporate image, including signage, marketplace perceptions, market assessments to test the image. Responsible for the development of special events to attract and retain Bank customers. Advanced computer skills. Operations Manager Jan 1986 to Jan 1993 Company Name Project Management for multiple technology related and product development projects. Ensured compliance with all laws and policies and procedures were followed by Bank staff in accordance with the regulatory environment. Responded to all audit comments and followed up on training and staff adherence. Managed training, merchant services and audits responses and follow-up for the branches. Wrote the teller & branch operations manuals in accordance with accepted policies & procedures. Kept policies and procedures updated and communicated to all branch personnel. Developed and managed the monthly reports of ATM profitability. Education and Training Graduate 2016 Leadership New Mexico MBA , technology The College of Santa Fe Western States School of Banking at University of New Mexico technology B.S.B.A , Business Administration management Northern Arizona University Business Administration management Interests Santa Fe Chamber of Commerce board member 2007-2012; treasurer the last 3 years
*Partners in Education board member 2004-2006
*Junior Varsity tennis coach at St. Michael's High School Skills Adobe Acrobat, advertising, agency, ATM, Banking, budgeting, budget, call center, delivery, direct mail, special events, Executive Management, Facilities Management, Financial, financial reporting, image, investment strategies, leadership, marketing, market, Marketing and Communication, materials, Microsoft Excel, Microsoft Outlook, Microsoft Powerpoint, Microsoft Word, new product development, personnel, policies, pricing, product development, Project Management, real estate, retail, risk management, staff development, strategy, strategic, Strategic Planning Additional Information AWARDS & COMMUNITY INVOLVEMENT
*Santa Fe Chamber of Commerce board member 2007-2012; treasurer the last 3 years
*Partners in Education board member 2004-2006
*Junior Varsity tennis coach at St. Michael's High School
*Best Bank in Santa Fe Award - five years in a row
*Winner Business Excellence Award in the Large Business Category of the Santa Fe Chamber of Commerce and US West
*Winner Best Employer of the Year of the Large Business Category
Jennifer Lind | BANKING |
TEACHER Summary Kind, compassionate and highly motivated Teacher dedicated to creating an atmosphere that is stimulating and encouraging to all students while learning. Desire to inspire and motivate children to achieve their absolute best. Expertise in individualizing instruction based on students needs and interests. Education Bachelor of Arts : Childhood Education 1-6 2007 Brooklyn College City , State Minor in Psychology. Associate of Arts : Liberal Arts 2003 Nassau Community College City , State Liberal Arts Experience Teacher Current Company Name City , State Create a classroom environment conducive to learning and growing. Adapt and modify lessons to meet student's academic needs. Conduct a variety of activities for individual lessons, group projects, and movement time to further enhance learning. Collaborate with other staff members to plan and schedule lessons promoting learning and student interests. Organize activities that develop children's physical, emotional and social growth. Redirect children to encourage safe and positive behaviors in the classroom. Encourage curiosity, exploration and problem-solving with age-appropriate playtime activities. Student Teacher 09/2006 to 02/2007 Company Name City , State Completed four months of teaching experience in a 1st grade classroom, collaborating with a cooperating teacher and other staff members to plan and schedule lessons that encourage learning. Differentiated instruction according to student interest, ability and skill level. Observed and assessed student performance and kept thorough records of progress using running records, rubrics, student portfolios, and teacher-made exams. Created a student-based, constructivist environment where exploration, questioning, problem solving, accountable talk, and a love for learning were promoted. Prepared lesson plans for each component of Balanced Literacy according to a new thematic unit every month. Established positive relationships with students, parents, fellow teachers and school administrators. Dentist Office Manager 07/2002 to 09/2012 Company Name City , State Led a team of 10 employees and was responsible for administering staff training and delegating duties for the practice. Promoted twice in my tenure. Managed difficult or emotional patient situations and responded promptly to patient needs in pain and emergencies. Educated patients about proper oral hygiene and prevention of dental diseases. Accurately collected and recorded patient medical and dental histories. Provided appropriate treatment plans and postoperative instructions to the patients as prescribed by dentist. Managed collections, claims and appeals with insurance companies. Worked closely with insurance companies to ensure pre-approvals, prior authorizations and that patient's visits were properly documented and paid. Maintained proper graphical and perio charting for the hygienist. Scheduled and maintained a calendar of appointments, meetings, and travel itineraries. Established and maintained excellent working relationships with patients and employees to this day. Certifications First Aid CPR Child Care Facility Rules & Regulations (FACR) Identifying and Reporting Child Abuse and Neglect (CAAN) School-Age Appropriate Practices (SAP) Skills Creative at lesson planning and hands-on instruction. Student Assessment. Classroom Management. Able to inspire, comfort and build self-esteem. Outstanding communication skills. Dependable and detail orientated. Excellent organizational skills. Languages Trilingual in English, Russian and Hebrew. | TEACHER |
BATCH RECORD COORDINATOR / DOCUMENT CONTROL Summary
Throughout my work experience, I have focused on the quality
aspects of business. I am an organized
and responsible individual with good communication skills and experience in the
regulatory industry. Accomplishments GMP (21 GFR 111) Trainer of Production staff. Designed and implemented systems relating to trending measures relating to production statistics. Designed and implemented compressed air testing for production facilities. Specimen Processing Trainer Member of the Idea Team at McKay-Dee Hospital Microsoft Office All Internet Research 60 wpm typing speed. Experience Company Name City , State Batch Record Coordinator / Document Control 02/2015 to Current I am responsible for document control involving all aspect of the production batch record and master manufacturing record. Produce a Batch Record for each order received. Creates the Master Manufacturing Record for any new products. This includes all specifications which are defined by the customer and regulatory agencies, i.e. FDA - GMP (21 CFR 111) and TGA (Therapeutic Goods Administration is the regulatory body for therapeutic goods in Australia.) Makes any modifications necessary to existing Batch Records and ensure that changes are properly approved and documented. This includes any formulation changes, deviations and change controls to the Master Manufacturing Record. Maintains other documents and files that relate to the production of Batch Records (Master Formula, Master Manufacturing Record, Finished Product Testing Specifications), and ensure that any changes are properly documented (change controls). Review any printed material included as part of a finished product to ensure that all claims made on the label are consisted with the formula. Excellent communication skills and ability to interact with all levels within the company. Self-starter and comfortable working in a team environment or on individual projects. Effectively communicates with all areas of the company to maintain accurate records. Company Name City , State Quality Assurance Specialist 09/2013 to 02/2015 I am responsible for systems involving Quality Assurance at Albion facilities. I oversee and improve the facility's current quality manufacturing functions. Designed, implemented and update quality trending measures for all of Albion's facilities. Trending measures include tracking of material yields as well as costs. Measures are published company wide and I formalize a summary of all data that is presented to the Executive staff. Designed and implemented a testing program for testing particles, oil, water and microbial levels in the compressed air system according to ISO 8573. Currently in a Metrology training program. Upon completion, I will design and implement a program for the inspection, calibration and tracking for all instruments and tools relating to production according to ISO 17025. Formal NSF / GMP training and have trained employees to the GMP and ISO 9001:2008 standards. Member of the Material Review Board. The Board reviews and determines the direction of product disposition and of project planning. Direct the inspection of products to ensure adherence to established standards of quality. Prepare, review and organize quality assurance data and documentation. Write, revise, review and approve standard operating procedures and facility work instructions. Inspect and audit facility daily. Formal reviews are published and reviewed with the Production staff. Write, revise and review master manufacturing records (MMR) and quality control documents to include all batch records pertaining to the production of each lot of material. Review all batch records for the adherence to the Quality HACCP Plan. Provided direct involvement with the design and implementation of new procedures relating to in-house projects to further develop and improve manufacturing systems and processes according to GMP (21 CFR 111) and ISO standards. Excellent communication skills and ability to interact with all levels within the company. Self-starter and comfortable working in a team environment or on individual projects. Supervisor: Kory Longhurst (801-725-7348) Okay to contact this Supervisor: Yes. Company Name City , State Specimen Processor 06/2010 to 09/2013 Facilitates laboratory organization and patient care by ordering, preparing and directing testing to appropriate lab / testing. Trained and mentored new employees. Responsible for accurately receiving, ordering, processing, labeling and auditing specimens according to established procedure. Recognize factors that may affect testing outcomes, I take appropriate action to solve problems, and consistently documents solutions according to established protocols. Trained and maintained appropriate knowledge of all computer systems and test ordering practices insuring all specimens are properly entered in all computer systems. Effectively communicates specimen collection and handling requirements, providing service to external and internal customers. Performs and documents quality assurance checks and provide correction/maintenance. Identify opportunities for continuous process improvement and executes project conception, data collection and implementation. Performs sterile specimen preparation techniques. Follows appropriate documentation protocol and properly identify patients and correctly labels samples. I assist in some testing. I attended and completed the Specimen Processing School atIHC. I have many customer service duties in the area from working with the Home Health Nurses, couriers, other department Techs and taking outside calls from other Hospitals, clinics and Physician Offices. While a Processor at McKay-Dee, I was member of the Idea Team. I participated, approved and implemented process improvement ideas from all departments within the laboratory. Company Name City , State Claims Processor 05/2001 to 07/2002 Processed
medical claims and assured proper payment in accordance with the benefit plan.
Provided customer service for plan benefits, provider networks and available
services. Resolved claim issues for members and providers. Company Name City , State Rural Carrier - TRC 06/2000 to 07/2001
Proficient in all areas of mail
delivery. Numerous duties include, but not limited to: maintaining personal
vehicle for use on the route, sorting and casing mail according to postal regulations.
Maintaining the proper forms and
regulations for special handling mail, bundling mail, loading vehicle, delivery
and collecting of mail and parcels. Performing any follow up with
customers and always maintaining complete and organized records of delivery. Maintained a very neat and organized
working area.
Company Name City , State Owner 09/1999 to 07/2012
Extensive experience in Customer
Service relating to online sales and marketing. Developed detailed ads to
accurately describe a wide range of products from health supplements, cars and
home items.
Worked one-on-one with vendors and wholesalers for the distribution of
products.
Company Name City , State Chemist 06/1997 to 09/1999
Tested environmental samples for
pesticides and herbicides. Developed and maintained quality assurance measures in relation to the
pesticide enforcement grant required for laboratories.
Determined the type and extent of testing required to ascertain the quality of
samples submitted for analyses. Analyzed and interpreted test results in order to assist in the administration
of laws, regulations or specifications relating to the pesticide formulations
or residues found.
Made final decisions which pertain to the chemical content of individual
samples.
Prepared official reports and may be called upon to testify before the court or
the Commissioner.
Experience using Gas Chromatography and High Performance Liquid Chromatography.
Company Name City , State Customer Service Representative & Claims Processor 04/1996 to 03/1997 Extensive training in processing, analyzing and adjudicating claims. Performed a complete and detailed follow-up of inquiries from providers, subscribers and departments within Mountain State. Extensive experience with urgent resolution of problems and research using all available resources, whether the inquiry is received by telephone, correspondence or in person. Experience using numerous databases and knowledge of ICD-9, CPT and HCPC coding. Very versatile throughout the workload and able to switch tasks immediately with accuracy and efficiency. Company Name City , State Project Coordinator 10/1992 to 04/1995 Maintained accurate records pertaining to productivity and budgeting. Generated, researched and developed effective methods for locating people for government, commercial and academic clients. Researched, investigated and located people using a variety of cost-effective methods to include: searches of national and regional databases, telephone interviews and library searches. Analyzed, wrote and produced locator reports for clients that fully describe the locations of the people and the methods used to locate them. Extensive experience with accessing and analyzing credit reports. Company Name City , State Chemist II 05/1990 to 05/1992 Direct work breakdown and scheduling of lab preparation, execution and clean up. Maintained specific operating procedures that insured the successful prosecution in a court of law. Performed numerous chemical procedures including TLC, HPLC, ELISA and other testing methods. Maintained records and accountability of samples, testing equipment and various stages of testing procedures. Education Currently Enrolled : Accounting 2018 Champlain College , City , State Currently Enrolled Bachelor's Degree : Chemistry 08/1992 Virginia tech , City , State B.A. Chemistry Job Related Training: Quality Assurance Specialist - NSF / 21 GFR 111
Course completion.
Quality Assurance Specialist - AirCheck Academy, Trace Analytics Corporation -
Course completion for compressed air testing in a food grade facility according
to ISO 8573.
Specimen Processing School at Intermounatin Health Care from June 2010 through
July 2011.
Skills Regulatory Compliance Document Control Quality Assurance Auditor GMP / ISO 9001 / NSF Calibration Medical Coding Customer Service Databases & Microsoft Office & Sharepoint Process improvement Product Testing Project planning Research | AGRICULTURE |
FIELD NURSE Professional Summary California-licensed Vocational Nurse with 25+ years of experience. Maintain strong reputation for achieving high
levels of patient satisfaction. Works effectively as a team member and interact in a positive manner with patients,
including difficult individuals. Core Qualifications CA License #VN133323
Skill Highlights Patient-centered care Accurately document patient conditions BAC screen/drug screen collection ability Medication administration expert Acute and rehabilitative care Wound cleaning/care expertise Mobility assistance IV drug therapy management Colostomy care familiarity Gastroenteral nutrition education Body mechanics knowledgeMedical clinical Specimen collection/processing proficiency procedures comprehension Experience Field Nurse January 2011 to Current Company Name － City , State Helped physicians examine and treat patients by assisting with instruments, injections and suture removal. Supported patients with customized patient teaching tools. Ensured efficacy of treatments through monitoring of treatment regimens. Provided treatment within scope of practice as defined by state law. Coordinated with doctors and registered nurses to develop care plans for patients. Recorded patients' medical history, vital statistics and test results in medical records. Escorted patients to examination rooms and prepared them for physician exams. Performed lab tests and communicated results. Served as a liaison between patients and physicians to assist patients in understanding their treatment plans. Monitored patients with acute conditions. Tested patients' blood glucose levels. Staff Nurse/Detox Specialist December 2012 to October 2013 Company Name － City , State Recorded patients' medical history, vital statistics and test results in medical records. Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments. Provided education to patients on detox and withdrawal, medications, addiction, recovery, coping skills and community resources. Acted as patient advocate and implemented total patient care through a team nursing process covering 10+ high acuity patients per shift. Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions and follow-up care. Coordinated with doctors and registered nurses to develop care plans for patients. Home Health Care Nurse March 2009 to November 2010 Company Name － City , State Provided care for home-bound vent patient. Provided gastrointestinal feedings, medications, suctioning and family support. Performed tracheotomy care and range of motion exercises daily. Used house lift system to transfer patient to wheelchair. Escorted patient to MD appointments. Staff Nurse October 2008 to January 2009 Company Name － City , State Provided nursing care to patients including, but not limited to, distribution of medications, wound care and carrying out MDs orders. Worked closely with MDs during patient evaluations, transcribed MDs orders. Notified MDs of any patient change. Worked closely with patient and family to address their needs and clarify any orders or procedures. Set up any patient transfers to other facilities or to hospital for tests, etc., including transport scheduling. Supervised duties of Certified Nursing Assistants. Private Nurse May 2007 to September 2007 Company Name － City , State Provided primary care and assistance with daily living activities. Performed tracheotomy care and range-of-motion exercise. Ambulated the patient twice daily in backyard. Provided support to the patient's family. Assist the patient in reconnecting to vent. Provided Gastrointestinal feeding, medications and suctioning. Escorted the patient to doctor's appointments and prepared them for physician exams. Staff Nurse March 1999 to August 2006 Company Name － City , State Assisted patients in the 55-bed Respiratory Support Unit. Provided Gastrointestinal feedings, medications, suction, turned and repositioned patients, and ventilated dependent patients. Provided support to patients' families, including what can and cannot be done for an individual patient. Recorded patients' medical history, vital statistics and test results in medical records. Performed tracheotomy care and range-of-motion exercise for all patients. Regularly consult with the physician-in-charge regarding any changes in patient. Home Healthcare Nurse April 1992 to February 1999 Company Name － City , State Staff Nurse September 1987 to August 1991 Company Name － City , State Education Bachelor of Science : Business Administration , 1999 California State University － City Associate of Arts Franklin Pierce College － City , State MINOR: American History GPA: 3.66/4.0 Interests Licensed Vocational Nurse
San Francisco Community College San Francisco, CA Additional Information Licensed Vocational Nurse
San Francisco Community College San Francisco, CA Skills clarify, CA, focus, law, Nursing, processes, scheduling, statistics, teaching | HEALTHCARE |
EXECUTIVE DIRECTOR Experience EXECUTIVE DIRECTOR , 10/2017 to 09/2019 Company Name – City , State Developed strategy and led implementation of an end-to-end employer service model focused on Employer Groups and Brokers resolving and avoiding escalated issues. Fostered a culture focused on achieving high customer satisfaction and streamlined operations. Formalized and delivered new service model strategy focused on customer-centric issue resolution and increased first-touch resolution. Launched new employer service teams on advanced service model to include organizational redesign, setting of team strategic vision, and inspiring service-oriented culture within 6 months. Initiated new data reporting and analytics to drive data-driven process improvements with issue resolution timelines averaging less than 48 hrs. Achieved employer, broker, and sales & account management satisfaction to contribute to employer and broker retention. EXECUTIVE DIRECTOR , 03/2004 to 10/2017 Company Name – City , State Directed and mentored cross-functional teams focused on health plan product development process to attract and retain new members. Developed and implemented key organizational strategies and new products to empower health care members to navigate and utilize healthcare services. Steered efforts towards the creation and mobilization of multi-year national product investment portfolio achieving over $500 million in revenue driven from digital enhancements, operational improvements and new product offerings. Produced and directed $50 million market-driven product investment portfolio resulting in detailed business cases, product roadmap, product and timeline requirements. Led development of new capabilities with demonstrated revenue performance on integrated healthcare delivery system including digital medical payment platform, medical cost estimation solution, mobile applications other consumer-driven organizational strategies that improved the user experience. HEALTHCARE MANAGEMENT CONSULTANT , 11/2000 to 03/2004 Company Name – City , State Rendered expertise as business transformational professional and ensured projects' successful delivery across multiple healthcare clients in various functional areas. Instrumental for the claim payment recovery, contract provider, process revamping, operational improvements, and web portal designing. Provided expertise and built solid reputation for high quality deliverables in the market while bolstered the relations with stakeholders/clients through effective project leadership. Operated as an elite communicator and continually focused on strengthening relationships with clients while provided comprehensive services and achieved organizational targets. Continuously improved, streamlined, and clarified processes to ensure timely and effective outcomes as well as setup adequate systems for internal and external operations control whereas, major clients include; WellPoint, United, Blue Shield of CA, HealthNet, and Kaiser Permanente. EXECUTIVE DIRECTOR Company Name Led user-driven design sessions to identify and implement people, process and technology improvements to improve how healthcare members better understand and use healthcare services. As Product Development leader, strategically directed the design, delivery, and administration of new Consumer Directed Health Care product platform, including product design, go-to-market strategy, and business solutions, following product development life cycle. Developed innovative Product Operations team responsible for end-to-end product administration, ranging from employer onboarding, employer retention, vendor management, and issue resolution. Gained new net membership (over 100K subscribers) and achieved improved market positioning in critical large and strategic lines of business. Spearheaded new internal consulting team and PMO responsible for the execution of the strategic initiatives portfolio resulting in accelerated speed to market and high-quality delivery in matrixed and dynamic work environment. Focused teams on developing innovative and cutting-edge approaches at all levels with effective resource allocation and strategic planning. Cultivated team culture for high performance, collaboration, and transparency earning highest employee engagement scores in department (exceeded 98% employee satisfaction). Work History EXECUTIVE DIRECTOR , 10/2017 to 09/2019 Company Name – City , State Developed strategy and led implementation of an end-to-end employer service model focused on Employer Groups and Brokers resolving and avoiding escalated issues. Fostered a culture focused on achieving high customer satisfaction and streamlined operations. Formalized and delivered new service model strategy focused on customer-centric issue resolution and increased first-touch resolution. Launched new employer service teams on advanced service model to include organizational redesign, setting of team strategic vision, and inspiring service-oriented culture within 6 months. Initiated new data reporting and analytics to drive data-driven process improvements with issue resolution timelines averaging less than 48 hrs. Achieved employer, broker, and sales & account management satisfaction to contribute to employer and broker retention. EXECUTIVE DIRECTOR , 03/2004 to 10/2017 Company Name – City , State Directed and mentored cross-functional teams focused on health plan product development process to attract and retain new members. Developed and implemented key organizational strategies and new products to empower health care members to navigate and utilize healthcare services. Steered efforts towards the creation and mobilization of multi-year national product investment portfolio achieving over $500 million in revenue driven from digital enhancements, operational improvements and new product offerings. Produced and directed $50 million market-driven product investment portfolio resulting in detailed business cases, product roadmap, product and timeline requirements. Led development of new capabilities with demonstrated revenue performance on integrated healthcare delivery system including digital medical payment platform, medical cost estimation solution, mobile applications other consumer-driven organizational strategies that improved the user experience. EXECUTIVE DIRECTOR , Company Name Led user-driven design sessions to identify and implement people, process and technology improvements to improve how healthcare members better understand and use healthcare services. As Product Development leader, strategically directed the design, delivery, and administration of new Consumer Directed Health Care product platform, including product design, go-to-market strategy, and business solutions, following product development life cycle. Developed innovative Product Operations team responsible for end-to-end product administration, ranging from employer onboarding, employer retention, vendor management, and issue resolution. Gained new net membership (over 100K subscribers) and achieved improved market positioning in critical large and strategic lines of business. Spearheaded new internal consulting team and PMO responsible for the execution of the strategic initiatives portfolio resulting in accelerated speed to market and high-quality delivery in matrixed and dynamic work environment. Focused teams on developing innovative and cutting-edge approaches at all levels with effective resource allocation and strategic planning. Cultivated team culture for high performance, collaboration, and transparency earning highest employee engagement scores in department (exceeded 98% employee satisfaction). HEALTHCARE MANAGEMENT CONSULTANT , 11/2000 to 03/2004 Company Name – City , State Rendered expertise as business transformational professional and ensured projects' successful delivery across multiple healthcare clients in various functional areas. Instrumental for the claim payment recovery, contract provider, process revamping, operational improvements, and web portal designing. Provided expertise and built solid reputation for high quality deliverables in the market while bolstered the relations with stakeholders/clients through effective project leadership. Operated as an elite communicator and continually focused on strengthening relationships with clients while provided comprehensive services and achieved organizational targets. Continuously improved, streamlined, and clarified processes to ensure timely and effective outcomes as well as setup adequate systems for internal and external operations control whereas, major clients include; WellPoint, United, Blue Shield of CA, HealthNet, and Kaiser Permanente. Education Master of Science (MS) : Healthcare Administration UNIVERSITY OF CENTRAL FLORIDA - City , State Bachelor of Science (BS) : Biology UNIVERSITY OF CENTRAL FLORIDA - City , State Kaiser Permanente Executive Leadership Program KAISER PERMANETE - City , State Kaiser Permanente Strategic Leadership Program HARVARD BUSINESS SCHOOL - City , State Summary Forward-thinking Executive with proven record of accomplishment in Healthcare industry. Driven and ambitious change leader dedicated to continuous business improvement focused on enhancing revenue, streamlining business operations, and improving the user experience. Passionate about developing teams and individuals while providing mentorship and coaching. Highlights Product Development Product Management Revenue Growth Healthcare User Experience Design Change Management Teaming and Relationship Building Strategic Portfolio Management Program Strategy Strategic Planning Strategic Leadership Account management, Vendor management Business solutions, Vision Change Management, Web portal CA Consulting Clients Customer satisfaction Delivery Designing Edge Functional Leadership Market positioning Market strategy Market 98 Communicator Organizational Processes Product design Product Development Product Management Project leadership Quality Relationship Building Reporting Sales Strategy Strategic Strategic Planning Skills Product Development Product Management Revenue Growth Healthcare User Experience Design Change Management Teaming and Relationship Building Strategic Portfolio Management Program Strategy Strategic Planning Strategic Leadership, Account management, business solutions, Change Management, CA, consulting, clients, customer satisfaction, delivery, designing, edge, functional, Leadership, market positioning, market strategy, market, 98, communicator, organizational, processes, product design, Product Development, Product Management, project leadership, quality, Relationship Building, reporting, sales, Strategy, Strategic, Strategic Planning, vendor management, vision, web portal | HEALTHCARE |
CENTRALIZED ADMINISTRATIVE SUPPORT Summary Determined and proactive A dministrative Specialist who works with a sense of urgency to anticipate the needs of senior-level executives. Thrives in a fast paced, dynamic environment. Skills Advanced MS Office Suite knowledge (Excel, Word, Outlook, PowerPoint) Strong aptitude for Microsoft Excel including macros and pivot tables.Excellent Critical Thinking, Decision Making and Communication Skills Responsible time manager Meeting planning Self-directed Meticulous attention to detail Understands grammar Resourceful Strong problem solver Experience Centralized Administrative Support Mar 2016 to Current Company Name － City , State Scheduling appointments, maintaining calendars, managing email Arrange travel and lodging reservations Arrange meetings to include: communication preparation, equipment, etc. Order supplies and equipment for leaders Follow protocol in handling confidential and sensitive information Run dashboard summary reports for Sales Leader (e.g., territory data reports) Complete Marketplace Compliance process for field marketing promotions for Sales Leader. Data Entry Clerk Oct 2015 to Dec 2015 Company Name － City , State Verified that information in the computer system was up-to-date and accurate. Identified and resolved system and account issues. Used
great attention to details skills to provide quick and accurate labor for a
long-term assignment Maintained
data entry requirements by following data program techniques and procedures. Tutor Counselor Jun 2015 to Jul 2015 Company Name － City , State Used great attention to details skills to provide quick and accurate labor for a long-term assignment Maintained data entry requirements by following data program techniques and procedures. Created timeline and goals to complete assignments Verified that information in the computer system was up-to-date and accurate. Executive Assistant/Special Events Aug 2006 to May 2015 Company Name － City , State Responsible
for direct customer service, worksite direction, food preparation and serving,
and creative direction for a catering company servicing a diverse clientele and
broad range of events with high guest counts (including mayoral inaugurations,
class and family reunions, weddings, retirement parties, etc.) Executive
assistance: Worked closely with business owner by managing events calendars,
handle scheduling/ booking, directing team in owner's absence, addressing
customer concerns, tracking employees hours, etc. Worksite
assistance: Assisted in the setup of special event locations, loading and
unloading equipment and supplies, establishing food stations and
“behind-the-scenes” prep areas, and setting up guest areas and tables. Education and Training Health Education and General Science 2015 Jackson State University － City , State Health Education and General Science Skills Software: Salesforce.com, Desktop Publishing Software: Photoshop, Illustrator, Scheduling appointments, Addressing customer concerns, special events, sales, arranging travel, and tutoring Interests Community service, Networking organization events Activities and Honors 2015
Magna cum laude graduate, Dean's
List Scholar, Phi
Kappa Phi Honor Society, Golden Key
International Honour Society | AUTOMOBILE |
SALES ASSOCIATE Experience 08/2014 to Current Sales Associate Company Name － City , State Greet customers and ascertain what each customer wants or needs. Describe merchandise and explain use, operation, and care of merchandise to customers. Compute sales prices, total purchases and receive and process cash or credit payment. Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. Inventory stock and requisition new stock. Ticket, arrange and display merchandise to promote sales. 09/2013 to 07/2014 Production Intern Company Name － City , State Developed and maintained overall production schedules. Arranged rehearsal space, audition space, production meetings. Identified and obtained property requirements for the production based on set design and production script. Worked with production cast to encourage positive performance results. 07/2012 to 08/2012 Fashion Intern Company Name － City , State Use traditional or digital cameras, along with a variety of equipment such as tripods, filters, and flash attachments. Scan photographs into computers for editing, storage, and electronic transmission. Work closely with photographers, fashion coordinators, directors, producers, stylists, make-up artists, other models, and clients to produce the desired looks, and to finish photo shoots on schedule. Visit textile showrooms to keep up-to-date on the latest fabrics. 09/2011 to 02/2012 Museum Intern Company Name － City , State Describe tour points of interest to group members, and respond to questions. Provide directions and other pertinent information to visitors. Research various topics, including site history, environmental conditions, and clients' skills and abilities to plan. appropriate expeditions, instruction, and commentary. Education Dec 2016 Associates Borough of Manhattan Community College － City , State Jun 2013 High School Diploma Talent Unlimited High School － City , State Skills photo, credit, clients, customer service, digital cameras, editing, fashion, flash, instruction, Inventory, meetings, policies, Research, sales, set design, script, transmission | SALES |
VOLUNTEER FRONT DESK RECEPTIONIST,CANTEEN WORKER Career Overview I am a highly enthusiastic,self motivated, skilled and hardworking customer service oriented professional, seeking a position as a costumer service representative in your company in order to contribute my organization, problem solving and strong communication skills to ensure customer satisfaction. Core Strengths Strong interpersonal skills Seasoned in conflict resolution Creative problem solver Courteous demeanor Energetic work attitude Telecommunication skills Typing skills (35 words) multiple phone handling Computer skills,Word Perfect POS Familiar with social sites,Twitter,Apps Consistently generated additional revenue through skilled sales techniques. Worked as Museum Attendant,Greeted large crowds of patrons upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders. proficiency in Excel, Microsoft Software. Volunteered for Red Cross Hurricane Katrina Relief in Baton Rouge,Louisiana,2005 Who's Who Student Excellence, Baltimore City Community College,2004 VIP Math Tutoring program for . Baton Rouge Public Schools, 2008. Work Experience Volunteer Front Desk Receptionist,Canteen worker Mar 2014 to Nov 2014 Company Name - City , State Greet visitors and register all blood donors upon entry of building Answer calls and inquiry of blood drive and provide directions information blood donating areas Check ID of all non donor visitors, monitor security footage. Assisted in Canteen work by greeting donors after donating blood,engage them in conversation,monitor for dizziness,fainting,and weakness after donating blood. Maintained up-to-date knowledge of Red Cross donation policies,rules and regulation when registering new donors Musician and Choir Director Apr 2013 to Sep 2014 Company Name - City , State Direct the choir in the manner of compliments and support the worship agenda for the congregation. Select appropriate music for Sunday Morning and special religious service that may be called by the Pastor. Schedule weekly rehearsal for choir in preparation for church performance. Attend monthly meetings with board members to maximize church and choir membership Contact. Supervisor: Y Supervisor's Name: Evie and Dedra Mathews, Supervisor's Phone: 225-344-8930). Volunteer Security and Museum Greeter Jan 2010 to Jul 2012 Company Name - City , State Provide a visual security presence in the galleries of artifact collections and the special exhibit. Make hourly rounds to ensure the safety and preservation of the art and artifacts. Monitor entrance of visiting patrons while recording hourly activities in a daily log sheet.. Ensure secure conditions are maintained so as to prevent theft/or damage to art objects. Other duties are to greet visitors, answer questions and provide information and directions to the different areas of the museum. Assist in set up of special events Volunteer supervisor, Barbara Moir. Cotton Breeding Lab Technician Sep 2006 to Aug 2007 Company Name - City , State Prepared and sold broad range of customized merchandise to individuals and commercial accounts. Resolved product issues and shared benefits of new technology. cotton fiber to repeat the process of treating the seeds. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Dr J Myers, Supervisor's Phone: 225-578-2110). Organists Assistant Choir Leader Jan 2005 to Jan 2007 Company Name - City , State Assist the main choir director in leading worship music for Sunday services and special services. Substitute as director for adult and children choir Provide musical accompaniment for choir and congregation. Conduct choral weekly rehearsals to perform during services. Collaborate with director to organize and select music for Sundays. Or special performances, such as Easter and Communion. Provide church office personnel with appropriate information to include in church bulletin, Contact Supervisor: Yes, Supervisor's Name: Roosevelt Pryor, Supervisor's Phone: 225-343-0065). Student Anatomy & Physiology Laboratory Technician Dec 2003 to Jun 2004 Company Name - City , State Process and prepare animal tissue sample for student lab Worked as a team member performing cashier duties, product assistance and cleaning. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Accurately logged all daily shipping and receiving orders. samples from animals for class examinations, and laboratory courses Perform routine laboratory tests using written standard testing procedure. Responsible for routine quality control procedures such as recording temperatures of refrigerators, freezers that stores animal specimens Clean up after each lab session by washing, and if necessary, sterilizing tools, equipment, and supplies. Maintaining safety in laboratory area, equipment, supplies, and materials. Student Chemistry Lab. Technician Oct 2002 to Dec 2003 Company Name - City , State Took special orders by professor to meet the inventory of supplies Set up and prepare class demonstrations and experiments. Maintain Inventories, order and receive stocks materials, supplies, and equipment for the classes laboratory use. Prepare and dispense solutions and chemical materials used for lab classes which include reagents, chemicals, bases, acids and, buffers. Prepare unknowns for students to analyze. Issues and maintains records on materials loaned to students, instructors, and other departments; issues and maintains records on lockers Supervisor's Name: Prof. Dr.Fikire, Supervisor's Phone: (410)462-6842). Academic Student Academic Advisor Sep 2001 to Aug 2003 Company Name - City , State Interacted with Class instructors to schedule special exams for students Advise students regarding information, and academic requirements of a specific course program or major. Assist students in evaluating academic abilities, setting career goals. Prepare advising materials such as student information, and re. Light clerical, filing, and entering student data information. Contact Supervisor: Yes, Supervisor's Name: Joanna Bagg, Supervisor's Phone: (410)462-6024. Casino Shift Security Apr 1997 to Dec 1999 Company Name - City , State Attended local, regional and national trade shows for product development training as defined by the company Greet visitors, monitor and guard against illegal activities, theft and vandalism escort gambling hall money during transport from Gaming pit to scheduled destination. Follow the guidelines to effectively perform functions of the job. Respond to emergencies as needed by notifying local police and supervisor. Record security log on daily activities, coverage of assigned area as well as parking. Answer incoming calls,direct caller to appropriate persons Temporary Security Gallery Attendant Apr 1993 to Sep 1993 Company Name - City , State Patrol assigned galleries at the beginning and end of shift to maintain for complete inspection of the artifacts, collection on premises. Report to supervisors of any suspicious activities or medical emergencies. Greet Patrons and provide general information to visitors about the museum, such as operating hours, special events and exhibits,as well public facilities. Ensure visitors safe and pleasant experience. Check exhibits and displays and report if they are any displacement or damage. Worked also as a team member performing cashier duties, product assistance and cleaning. Front Desk Security Mar 1989 to Jun 1991 Company Name - City , State Front Desk Security Greet visitors,check ID,have visitors sign in,issue temporary visitor passes and valid parking passes. Monitoring entrance and, checking visitors, and employee's identification, inspect packages as well as sign for deliveries Watch for and report irregularities such as fire hazards, leaking pipes and if any Security doors are unlocked. Patrol areas periodically, examine windows, doors and gates to determine if area is secure Follow guidelines and appropriate procedures as specified in Security Handbook. Educational Background Bachelor's Degree , History International Studies 2008 Louisiana State University - City , State , US GPA: GPA: 3.0 12 Semester Hours History International Studies GPA: 3.0 Analytical Mathematic course that focus on Analyzing differentiation, integration and analytical functions. Relevant for analyzing and problem solving for Laboratory work. Geology Science and Lab course on Metric systems, Earth interiors, crustal Formations, Earthquake, and Volcanoes. Associate Degree , General Studies 2004 Baltimore City Community College - City , State , US GPA: GPA: 3.2 12 Semester Hours General Studies GPA: 3.2 Relevant Coursework, License and Certifications: Organic Chemistry Course and Chemistry Laboratory Statistical Mathematics and Algebra. Personal Interests Skills Customer service, art, clerical, doors, special events, filing, focus, French, L, machinery, director, materials, Mathematics, money, office, windows, personnel, problem solving, quality control, Read, recording, research, safety, cash handling Activities Art, painting,Illustration Composing and playing music; Piano Volunteer community events mentoring and tutoring math to Elementary school students Interior designing,study architecture,historic homes | AGRICULTURE |
VETERAN ADVOCATE INTERN Professional Summary An industrious, organized professional with excellent analytical and observational skills who enjoys working as a team-player, and desires to work for a professional company in the Human Services Field. An industrious, organized professional with excellent analytical and observational skills who enjoys working as a team-player, and desires to work for a professional company in the Human Services Field. Skills Conflict resolution skills Superior Organizational Skills Exceptional interpersonal skills Ability to work effectively with a team Excellent Customer Service Skills Effective Problem Solving Skills Excellent Critical Thinking Skills Detail Oriented, ability to maintain confidentiality Experienced interviewer and trainer Able to perform in critical or unusual situations Capable of dealing with cyclical workload pressures Awareness of federal and state employment related laws and regulations Time management skills COMPUTER SKILLS - XP Professional/Windows 10, Microsoft Office (Microsoft Word, PowerPoint, Excel) Trained in Basic SPSS software, Microsoft Outlook; Internet Explorer, Google, Windows Live, ChildPlus, Sen-track database Conflict resolution skills Superior Organizational Skills Exceptional interpersonal skills Ability to work effectively with a team Excellent Customer Service Skills Effective Problem Solving Skills Excellent Critical Thinking Skills Detail Oriented, ability to maintain confidentiality Experienced interviewer and trainer Able to perform in critical or unusual situations Capable of dealing with cyclical workload pressures Awareness of federal and state employment related laws and regulations Time management skills COMPUTER SKILLS - XP Professional/Windows 10, Microsoft Office (Microsoft Word, PowerPoint, Excel) Trained in Basic SPSS software, Microsoft Outlook; Internet Explorer, Google, Windows Live, ChildPlus, Sen-track database Risk management processes and analysis Process implementation Conflict resolution Project management New Hire Orientation Organized and Dependable Records Maintenance Conflict resolution skills Superior Organizational Skills Exceptional interpersonal skills Ability to work effectively with a team Excellent Customer Service Skills Effective Problem Solving Skills Excellent Critical Thinking Skills Detail Oriented, ability to maintain confidentiality Experienced interviewer and trainer Able to perform in critical or unusual situations Capable of dealing with cyclical workload pressures Awareness of federal and state employment related laws and regulations New Hire Orientation Records Maintenance Awareness of federal and state employment related laws and regulations
Risk management processes and analysis
Process implementation COMPUTER SKILLS - HRIS, XP Professional/Windows 10, Microsoft Office (Microsoft Word, PowerPoint, Excel) Trained in Basic SPSS software, Microsoft Outlook; Internet Explorer, Google, Windows Live, ChildPlus, Sen-track database Conflict resolution skills Superior Organizational Skills Exceptional interpersonal skills Ability to work effectively with a team Excellent Customer Service Skills Effective Problem Solving Skills Excellent Critical Thinking Skills Detail Oriented, ability to maintain confidentiality Experienced interviewer and trainer Able to perform in critical or unusual situations Capable of dealing with cyclical workload pressures New Hire Orientation Records Maintenance Awareness of federal and state employment related laws and regulations
Risk management processes and analysis
Process implementation COMPUTER SKILLS - HRIS, XP Professional/Windows 10, Microsoft Office (Microsoft Word, PowerPoint, Excel) Trained in Basic SPSS software, Microsoft Outlook; Internet Explorer, Google, Windows Live, ChildPlus, Sen-track database Work History Veteran Advocate Intern , 01/2012
to 04/2012 Company Name – City ,
State Collected veteran information through interviews, observations and test Completed holistic care plan for homeless veteran and 30 day reviews Referred Veterans to other agencies based on their needs Prepared appropriate reports for use by collaborating organizations Attended program staff meetings, treatment reviews Conducted meeting to inform team members of new resources Updated Veteran information in Base Camp database Managed 15 Veterans Liaison with local agencies to assist homeless Veterans Conducted research for other programs to assist homeless Veterans Conducted follow- up interviews on a monthly basis Determined Veteran's eligibility for the homeless program. Intensive Supervision Officer , 02/2016
to 04/2018 Company Name – City ,
State Monitors Juvenile Offenders sentenced to probation and parole Provide innovative ideas to improve efficiencies to accomplish work Manage case load of 18 juvenile Scan documents for appropriate record keeping purposes Sends out referral for mental health counseling and alcohol and drug treatment Conducts interviews, maintains detailed case notes Acts as a liaison by reporting probation violations to the court with violation details Employment assistance Maintains case notes in database, completes monthly reports Conducts daily, weekly and monthly interviews Carries out risk assessments in order to protect the public for further possible offending Provides pre-sentence reports for court on juveniles charged with an offences, which helps judges decide what sentence should be passed Attending court , sometimes to testify about written recommendation reports Instructs and conducts juvenile prevention classes Explain Probation Court Orders / Parole Guidelines. Hunan Services Specialist , 06/2014
to 02/2016 Company Name – City ,
State Engage children and families in development of treatment plans Manage case load of 35 - 53 children Assisted with Shelter duty in emergency situations Scan documents for appropriate record keeping purposes Supervised 4- 5 Case Managers Conducts interviews, elicit pertinent information from reporters of child abuse and neglect. Strong written, oral, and interpersonal communication skills. maintains detailed case notes Provide innovative ideas to improve efficiencies to accomplish work Acts as a liaison by reporting to the court, when families are not willing to corporate with DSS Maintains case notes in database, completes monthly reports Maintain confidentiality and comply with policies and procedures Consultation with Law Enforcement; prepare court documents; collaborate with Guardians ad litem; & service providers Attending court to testify about written recommendation reports Train new staff on policies and procedures, demonstrate integrity. DUI Probation Officer , 10/2012
to 06/2014 Company Name – City ,
State Monitors State Offenders sentenced to probation Manage case load of 250 probationer Scan documents for appropriate record keeping purposes Conducts interviews, Maintains detailed case notes Administers and revaluates drug screens Acts as a liaison by reporting probation violations to the court with violation details Assisted with interviews and trained New Hires Evaluated New Hire Progress as well as Individualizes Improvement plans Maintains case notes in database, completed monthly reports by monthly deadlines Conducts weekly and monthly interviews with offenders Carries out risk assessments in order to protect the public for further possible offending Provides pre-sentence reports for court on individuals charged with an offences, which helps judges decide what sentence should be passed Attending court, to testify about written recommendation reports Participate in annual review and performance management process via training and reporting activities as assigned. Family Service Worker/Georgia Pre , 08/2012
to 10/2012 Company Name – City ,
State Recruit and enroll participants that qualify for Head Start and Pre-k partnership program Review and verify eligibility criteria for 40 to 60 potential participating families Scan documents for appropriate record keeping purposes Assist participating families with locating financial, educational and other informational resources Ensure that participating child medical, health and dental requirements are met Maintain ongoing communication with families by following up with parents Contact family pediatrician, dentist, and other medical professionals for update of all health documents Responsible for meeting or exceeding program requirements for participant's healthcare, mental health/disabilities, social services and parent involvement. Process referrals for children with behavior and/or developmental concern Assist families with finding a medical/dental home and maintaining medical insurance. Rehabilitation Care Technician , 12/2003
to 08/2012 Company Name – City ,
State Provide direct care to patients suffering post-acute medical injuries Perform EKG's, vital signs, bathing, and intermittent cauterizations Assist patients with multiple chronic diagnoses including: Chronic Obstructive Pulmonary Disease, Asthma, Traumatic Brian Injury, Cerebrovascular accident* Record and document patient's behavior, assist with admissions and discharges Monitor and record patient's glucose, weight, pulse oximetry, and I/O Assist in Emergency Code situations, by calling additional personal, gathering emergency equipment and/ or starting Cardiopulmonary resuscitation (CPR). Team Lead , 06/2001
to 07/2003 Company Name – City ,
State Complete department Payroll and maintain updated attendance performance reports for Customer Care staff. Maintain accurate department staffing plans. Scan Human Resource documents to accounting for appropriate record keeping purposes. Maintain accurate performance reports for subordinates and follow up as needed. Issue corrective action, PIP - Performance evaluation Plans, evaluations on each team member, as required Maintained time card and requested time off per policy Complete performance evaluations on all staff in a timely manner. Create, compile, maintain and publish statistic/data reports to be used by other members of the organization. Communicate with other departments and contractors via phones, video conference, skype and e-mail in a clear, concise and professional manner to resolve pending customer issues. Participate in annual review and performance management process via training and reporting activities as assigned. Provide innovative ideas to improve efficiencies to accomplish work Recommends new approaches, policies, and procedures to effect continual improvements in efficiency of department and services performed. Participate in auditing Department tasks/functions to identify process improvement opportunities. Participate in Department Leadership meetings and/or conference calls on a regular basis. Complete department special projects as assigned by the Department Manager. Performs any other task as deemed necessary by the Organization. Education Master of Science : Human Resource Management Human Resource Generalist ,
2019 Strayer University - City ,
State Human Resource Management Human Resource Generalist Bachelor of Arts : Sociology ,
May 2012 Augusta State University - City ,
State Sociology GPA: 3.35 Quantitative Methods of Research I and Research Methods II, Methods in Sociological Research, Psychology, Social Problem Analysis, Health Psychology, Gerontology, Sociology of Death, Grief and Caring, Medical Terminology, ROFILE ___________________________________ More than ten years of experience in human services and healthcare related fields Demonstrated ability to learn new skills and concepts quickly Proven interpersonal skills acquired through work experience, academic projects and mentor and leadership opportunities Acknowledge for exceptional organizational and management skills Self-motivated, able to effectively set priorities to achieve immediate and long-term goals and meet operational deadlines Excellent oral and written communication skills developed through numerous class presentations, essays and reports while pursuing my degree Diligent and able to adjust to fast pace environment Extremely reliable under pressure : Skills academic, accounting, ad, auditing, Basic, interpersonal communication, Excellent oral, interpersonal skills, oral, concise, Conflict resolution, Consultation, counseling, CPR, Critical Thinking, Excellent Customer Service, Customer Care, database, dentist, Detail Oriented, EKG's, e-mail, essays, fast, financial, Human Resource, insurance, Internet Explorer, Law Enforcement, Leadership, notes, management skills, Medical Terminology, meetings, mental health, mentor, Excel, Microsoft Office, Microsoft Outlook, PowerPoint, Windows, Microsoft Word, Monitors, Organizational Skills, organizational, Assist patients, bathing, Payroll, pediatrician, performance management, policies, presentations, Problem Analysis, Problem Solving Skills, process improvement, Progress, Psychology, record keeping, reporting, Research I, Research, resuscitation, Self-motivated, social services, SPSS, staffing, phones, Time management, trainer, treatment plans, video, vital signs, written, written communication skills | ADVOCATE |
BUSINESS DEVELOPMENT EXECUTIVE Professional Summary Business development/Marketing professional experienced in sales management, marketing, technical presentation creation and service training. Diligent and driven individual who has achieved success in a variety of roles with increasing levels of responsibility. An effective communicator and team-builder with strong analytical, management and organizational skills. Skill Highlights New Customer Acquisition Brand Development Account Management Prospecting Analytical Problem Solver New Program and Promotion Implementation Financial Analysis Adept Multi-Tasker Professional Experience Company Name City , State Business Development Executive 06/2010 to Current Conducted informational and educational workshops at CUNY/SUNY College campuses benefit fairs that increased credit union membership and exposure. Implemented in house marketing design for brochures, posters, articles, flyers, newsletters, e-marketing, social media/web page content which saved over $10,000 annually. Generated and maintained social media calendar for Facebook, Twitter, Corporate bog, etc. to ensure member engagement and that all content is reflective of current media and new product/service campaigns. Identified issues with existing marketing material to drive process improvements. Collaborated with account executives to penetrate new accounts, identify potential customers and coordinate product demonstrations. Company Name City , State Loan Manager 09/2001 to 06/2010 Analyzed applicants' debt to income ratio, credit report, financial and employment history to evaluate credit worthiness for personal, auto, educational, credit card and home equity loans. Communicated credit approvals and denials as well as facilitated other options such as Credit Counseling methods to improve member financial success and provided members with assistance regarding budget counseling, consolidations, payment methods and other areas relating to member's financial needs. Implemented software that streamlined collateral processing and tracking which led to an increase of operational efficiency and reduced exposure to fraud. Ensured Credit Union loan policies, procedures, documents, products and services were compliant with NCUA rules and regulations and effectively executed by staff Developed relationships with new and existing members to identify their financial needs, and assist in selection of appropriate financial products and services resulting in new loan growth by 15%. Accurately reported borrower performance to credit bureaus and responded to borrower disputes through E-Oscar. Company Name City , State Credit/Collections Analyst 01/1998 to 09/2001 Implemented new credit card system. Resolved customer inquiries and potential disputes. Managed the Electronic Funds Transfer processes are scheduled and performed timely and accurately for member access. Ensured member compliance of credit policies and procedures are accurate and upheld. Monitored, reviewed, and processed all credit card transactions. Coordinated with senior management to evaluate bad debt situations and determine effective, appropriate course of action which resulted in a 25% decrease in delinquencies and charge-offs. Education Master of Science : Finance 2011 Zicklin School of Business, Baruch College , City , State 3.47 GPA BBA : Computer Information Systems 1997 Baruch College , City , State Associate of Applied Science : Marketing 1994 Bronx Community College , City , State Skills MS Office (Word, Excel, Powerpoint, Publisher, Outlook), Constant Contact, ASA/400 | BUSINESS-DEVELOPMENT |
LOGISTICS COORDINATOR Summary To obtain a full-time position with a company that offers opportunities and growth potential, while contributing to the success of my employer. I'm a executive who is a dynamic leader, team player and motivator. I have over 15 years of Human Resources/office experience to contribute to any company or organization. I'm a detail-oriented person with excellent analytical skills and experience with benefits and payroll administration. Along with 10 years of Community service work. Accomplishments Employee of the Month Award Team Player Award Experience July 2013 to November 2013 Company Name City , State Logistics Coordinator Rail logistics work in-bounding and out-bounding trains in three different states, for a local railroad Ensuring vins from big three and other automotive companies were on the correct trains Data Entry of all switch Instructions Document train information, along with verifying waybills, for vins correct destination Matching waybill numbers Ensuring that all information inputted is accurate giving attention to detail December 2011 to October 2012 Company Name City , State Administrative Assistant/Receptionist Answering telephones and welcoming guests. Receiving and directing visitors, Word processing, photocopying, filing, and faxing Assist in scheduling and organizing complex activities such as meetings and department activities for members of the Management Team, Maintaining/reordering office supplies Coordinate travel arrangement for employees and consultants as necessary Coordinated work activities of subordinates and staff January 2011 to September 2011 Company Name City , State Project Lead Project Manager assisting 36th District Court with transition from one HRIS/Payroll System ADP 5.0 to ADP HR-B and Workforce Now; servicing 400 employees March 2008 to October 2008 Company Name City , State HR Coordinator Administered monthly payroll for 30-employees for 3 different sites Managed all employee benefits, building, contents, D&O, liability for multiple sites. Reviewed job descriptions developed by hiring manager, and ensured FLSA compliance Coordinated formal employment offers; pre-employment drug screen and background check(s) Created and maintained employee files; employee database. June 2006 to February 2008 Company Name City , State HR Specialist Facilitated the hiring and placement process for over 100 different positions Supported disciplinary action and terminations including COBRA administration Conducted employee training of Benefits eXpert and IPAY systems Administered employee welfare benefits and open enrollment Organized return-to-work program, and employee health and safety training Prepared monthly reconciliation for temporary employment accounts. August 2001 to June 2006 Company Name City , State HR Benefits Administrator Prepared monthly reconciliation for healthcare accounts for BCBS, BCN, HAP, Total Healthcare, Omnicare, Delta Dental, SunLife and Mutual of Omaha Life Insurance, Employee Census Report creation Responded to inquires/concerns regarding employee healthcare benefits Experience with Worker's Compensation, STD/LTD, FMLA, ADA, Child Support Orders, COBRA Administration, LOA, and The Healthcare Reform Act Handled recruitment and placement of union employees Prepared paperwork for new hires and terminating employees with completion of paperwork. Completed ADP system reports for HR compliance Education 2016 University of Phoenix Health care Mgmt BS BS: Healthcare Administration-HM University of Phoenix -Healthcare Administration w/ a concentration in Health care Mgmt. (Pending) 2013-2016 Accomplishments -Trained 350 staff-members on use of HRIS self-service benefit system, ADP's Benefit eXpert -Ability to handle multiple priorities simultaneously -handle all human resource functions with a high level of confidentially -Ability to meet deadlines -Ability to work alone or in a team setting -Ability to set a goal, and make sure that goal is carried out to the fullest. -Ability to produce work with a high degree of accuracy and attention to details -Employee of the Month Award -Team Player Award -Conducted new hire orientations quarterly -Implemented an in-house hiring system; also implemented a back-to-work program for all employees on workman's compensation, the DIA is still using today. Professional Affiliations Warren Conner Development Coalition -Detroit Skills Compensation, Healthcare, Hr, Benefits, Cobra, Reconciliation, Adp, Accounts For, Ada, Annuities, Dental, Fmla, Healthcare Accounts, Healthcare Benefits, Leave Of Absence, Life Insurance, Loa, Long-term Disability, Ltd, New Hires, Recruitment, Short-term Disability, Std, Award, Excellent Multitasker, Simultaneously, Team Player, Health And Safety, Terminations, Training, Payroll, Administrative Assistant, Answering, Faxing, Filing, Office Supplies, Receptionist, Scheduling, Telephones, Word, Adp Hr, Project Manager, Database, Employee Benefits, Flsa, Liability, Detail-oriented, Human Resources, Office Experience, Automotive, Data Entry, Logistics, Railroad | ARTS |
I.T. SUPPORT TECHNICIAN/SPECIALIST Career Overview I have Over 20 years' experience working with customers\users through Martial Arts Businesses that I have owned. During this time I received first hand experience in Sales and business management. I started training for a career in I.T. after I decided to transition from Martial Arts to an I.T. related field. In 2012 I started working as an Intern at Southern Crescent Technical College while I was going to college there. I have I.T. Technician experience in working with and managing help-desk operations. Because I have to work one on one with customers/clients I am proficient at explaining complicated technical concepts to users of varying degrees of technical understanding. I feel that I am a dynamic computer technician experienced in most aspects of hardware, software and operating systems maintenance and repair. Through my training at SCTC I Possess knowledge of advanced diagnostic techniques. I received my degree in the Networking field for CISCO and MICROSOFT at Southern Crescent Technical College and currently pursuing further education and certification in Network Management at Western Governors University. My main professional goal is to become a network administrator and to receive the education required to become certified in networking and its related fields. I can add a great sense of professionalism to your company while being a hard worker and getting the job done right. Qualifications LAN aptitude MS Office proficiency Exceptional troubleshooter Enjoys troubleshooting problems. Is highly motivated and very customer service- focused Sound judgment Proficient in AVG, Printers, PC Security systems MS Office proficiency LAN aptitude Has extensive knowledge in Virus and spyware removal Technical Skills Skills Experience Total Years Last Used Desktop and Laptop systems Expert 5 2015 Active Directory Experience 5 2015 Computer installation Expert 5 2015 Computer Troubleshooting Expert 5 2015 Software installation\upgrading Expert 5 2015 Windows Server 2008 R2 Novice 5 2015 Microsoft Office Suite Experienced 5 2015 VOIP Phone Installation Experienced 5 2015 Virus\\Spyware Removal Expert 5 2015 Accomplishments 1. 3 time recipient of the "Ducks in a Row" Award from Southern Crescent Technical College 2013. 2. 2. Diagnosed hardware and software failures and resolved technical issues with a 90% success rate. 3. On average closes more tickets than any other Technical Support Specialist in SCTECH. 4. I corrected a problem with a switch that had plagued our School's ADDS class in which the imaging process was incredibly slow. I found the problem to be a mismatch in the speed setting. While some ports were on Full Duplex others were on Auto. Setting all ports to Auto fixed the problem. This was done within my first 3 months as a tech. Work Experience I.T. Support Technician/Specialist 01/2011 to Current Company Name City , State By remote or on location, I respond to tickets given by Faculty and Staff through a helpdesk system. Tickets range from basic computer problems to networking problems regarding Cisco switches. I have worked with the installation of voip phones, Risevision software for signage, and developed the installation procedures and currently oversee the installation of iTALC class management software. I have also worked with the Kaseya management system in remote desktop operations and auto workstation updating procedures. I have been involved with inventory control procedures and understand the importance of keeping an accurate item inventory. I make sure I am professional and cordial in my dealings with the people I work with. My duties included leaving the customers\end users more knowledgeable, with the problem fixed and with a smile on their face. Children's Program Developer/Operations Manager 01/2009 to 01/2011 Company Name City , State I over saw the day to day operations, sold memberships, retail goods, upgrade packages. I Taught martial arts classes and designed curriculum programs and taught martial arts to children and adults. I solved problems between customers and management and talked frequently on a one on one basis with customers. I was effective at increasing sales revenue and membership count. This position gave me an edge in the ability to serve customers with focus and respect. Instructor/Owner 01/2005 to 01/2009 Company Name City , State I over saw the day to day operations, sold memberships, retail goods, upgrade packages, designed curriculum programs and taught martial arts to children and adults. I solved problems between customers and management and talked frequently on a one on one basis with customers. I was effective at increasing sales revenue and membership count. I also had the chance to experience the selling of this business to a new owner. Technical Support 01/2005 to 01/2006 Company Name City , State I solved problems over the phone with a user of a software package designed to build picture frames. Problems included computer based as well as physical problems with design of picture frames. I was able to learn how to talk to people over the phone to show them respect and be upbeat and exciting. Education and Training Bachelor of Science : Network Administration 2017 Western Governors University City , State , USA I am Currently Enrolled Associates of Applied Technology : Networking Cisco and Microsoft 2012 SouthernSouthern Crescent Technical College Griffin City , State , USA GPA: Graduated Summa Cum-Laude Networking Cisco and Microsoft Graduated Summa Cum-Laude High School Diploma : High School 1991 Griffin High School City , State , USA Skills Comptia Project+ Certification CIS Web Design Specialist Certification | ARTS |
SOUS CHEF Work Experience Sous Chef Jul 2010 Company Name － City , State Assisted cooks in the preparation of green salads, fruit salads and pasta salads. Worked the sauté and fry stations. Plated and distributed completed dishes to waiters. Improved the accuracy of filled orders by changing the procedure of sharing tickets. Took inventory and placed orders, assisted in the food and beverage operations. Front Desk Agent Company Name － City , State Assisted the Property Coordinator with daily tasks and worked on hotel computer programming systems Worked with HR department to control staffing and perform employee performance evaluations. Handled property functions on daily basis to ensure best performance and persistent upgrading in customer service, employee proficiency, performance, marketing, property ambience and income. Handled room reservation Adjusted auditing reports Received and send telephone messages and facsimiles. Front Desk Manager Jan 2013 to Jan 2014 Company Name － City , State Process guest registration including calculation and collection of payment Conduct night audit as assigned Processed all financial transactions including the verification and processing of credit card transactions in accordance with company policies and procedures and complete shift reports Maintain room status inventory Respond to guest inquires and request regarding hotel services, reservations, local attractions, directions, etc. Efficient in several software systems PBX and OPERA Perform work duties in accordance with safety and security policies and procedures Guest Service Recovery- Night Audit IHG Rewards Gold Level Rewards Champion Kept track of all enrollments for reward members Maintained excellence according to IHG's standards for monthly enrollments Completed several IHG Rewards Compliance training seminars. Baquet- Front desk Jan 2010 to Jan 2013 Company Name － City , State Assisted with administration work, contracts, contract changes, certificates. Prepared access cards, ordered products. Selected the right candidates for the company's needs. Became familiar with various laws such as ADA, FMLA, and Workers Compensation. Front Desk Agent Jan 2011 to Jan 2012 Company Name － City , State Accomplished appointment scheduling, data entry and revenue management, met sales goals. Interact with customers on a daily basis via face to face or multi-line phone Prep Cook (Banquet Upheld Department of Health policies by maintaining a sanitary and pleasant dining environment Prepared meals to customer satisfaction and performed inventory management. Shift Supervisor/ Host Jun 2007 to Dec 2007 Company Name － City , State In charge of all hosts/ hostesses during my time as shift supervisor, responsible for the front of the house. Checked time sheets to ensure employees were clocking out properly, trained new employees on POS system. Perform work duties in accordance with regulations such as OSHA, HAZCOM, and Blood Borne Illnesses. Career Overview A highly- motivated, productive and customer-focused team player with strong communication, interpersonal, organizational, time management, analytical and problem solving skills. Reliable and dedicated with the ability to grasp and apply new procedures quickly; organize and prioritize tasks to meet deadlines and adapt readily to new challenges. Core Strengths Promoting hotel facilities Customer service Hospitality Supervising Resolving guest disputes Project Management Marketing Experienced in multiple reservation systems Strong influencing & communication skills. In-depth knowledge of the hotel, hospitality, leisure and service sector. Able to identify, understand and give priority to urgent issues. Working long hours, under pressure and tight deadlines. Accounting Revenue Management Accomplishments Hilton Garden Inn Opening Team Member Woodbridge, Virginia Educational Background Master's , Business Administration 2015 Stratford University － City , State GPA: GPA: 3.8 Magna Cum Lade Business Administration GPA: 3.8 Magna Cum Lade Bachelors of Arts , Hospitality Management 2013 Stratford University － City , State , USA Hospitality Management Associate of Applied Science , Advanced Culinary Arts 2010 Stratford － City , State , USA Advanced Culinary Arts (C.C.) Certifications and Trainings City , State TIPS certified CPR-AED Certified Certified Food Handler, State of Virginia Food Management Professional, State of Virginia IHG Training OnQ Training Certified Culinarian 2010 Skills ADA compliance, auditing, computer programming, contracts, CPR, credit, customer satisfaction, customer service, data entry, Department of Health, financial, HR, inventory management, Cost accounting, marketing, access, PBX, policies, POS, safety, sales, scheduling, seminars, staffing, supervisor, | CHEF |
DIRECTOR OF FINANCE Summary Senior Finance leader with 12+ years of professional experience heavily focused in financial analytics and accounting practices. Professional presence with a solid work ethic and customer service oriented. Team player who is comfortable working with all levels of management and staff. Creative problem solver who provides and implements cost effective solutions and continuously looking for way to create efficiencies and drive business profitability. Detail oriented with advanced skills in all Microsoft office applications. Highlights Strong experience in both short and long term financial planning Polished communication skills and comfortable working with all levels of management driving motivation and success with human capital Proficient in creating and tracking key performance indicators to drive business Experienced in ERP/System conversions and transitions from legacy systems Creation of financial reporting and modeling to communicate manufacturing cost goals and targets Experience Company Name City , State DIRECTOR OF FINANCE 07/2011 to Current Company Name City , State DIRECTOR OF FINANCE 07/2011 to Current Facilitated and led team during month-end close processes, invoicing, journal entries and account reconciliations. Created executive analysis reports highlighting business issues, potential risks and profit opportunities. Created detailed financial models and analytical tools to facilitate variance analysis. Managed $250K+ annual expense budgets across logistics finance organization Providing guidance for monthly forecast process and giving strategic financial leadership to the business on achieving goals Analyze financial, operational, and accounting data for the development of reports to be delivered to various business segments Support reporting and analytics such as KPI's, metrics, financial reports and creating & improving dashboards Provide metrics and KPI's that improve the key drivers of operations and enable effective management, decision-making and execution Perform analysis, financial planning and provide recommendations to senior management to achieve strategic goals Perform ad-hoc reporting and analysis as required to support the business and its leaders Recap and analyze business results versus plan and forecast on a weekly, monthly, quarterly and ad-hoc basis to ensure goals are reached Streamlined spending analysis to a more accurate, efficient and automated process Designed and created weekly and monthly spending reports Executed and reported variance and gap analysis Created monthly PowerPoint presentations illustrating business performance and goals Company Name City , State DIRECTOR OF FINANCE 07/2011 to Current Facilitated and led team during month-end close processes, invoicing, journal entries and account reconciliations. Created executive analysis reports highlighting business issues, potential risks and profit opportunities. Created detailed financial models and analytical tools to facilitate variance analysis. Managed $250M+ annual expense budgets across logistics finance organization Responsible for $350M sales business unit P&L management including revenue, cost of goods, SG&A, and profit margins Providing guidance for monthly forecast process and giving strategic financial leadership to the business on achieving goals Analyze financial, operational, and accounting data for the development of reports to be delivered to various business segments Support reporting and analytics such as KPI's, metrics, financial reports and creating & improving dashboards Provide metrics and KPI's that improve the key drivers of operations and enable effective management, decision-making and execution Perform analysis, financial planning and provide recommendations to senior management to achieve strategic goals Perform ad-hoc reporting and analysis as required to support the business and its leaders Recap and analyze business results versus plan and forecast on a weekly, monthly, quarterly and ad-hoc basis to ensure goals are reached Streamlined spending analysis to a more accurate, efficient and automated process Designed and created weekly and monthly spending reports Executed and reported variance and gap analysis Created monthly PowerPoint presentations illustrating business performance and goals Company Name City , State DIRECTOR OF FINANCE 07/2011 to Current Facilitated and led logistics finance team during month-end close processes, including invoicing, journal entries, accrual obligations and account reconciliations. Created executive analysis reports highlighting business issues, potential risks and profit opportunities. Created detailed financial models and analytical tools to facilitate variance analysis. Managed $250M+ annual expense budgets across logistics finance organization Responsible for $350M sales business unit P&L management including revenue, cost of goods, SG&A, and profit margins Providing guidance for monthly forecast process and giving strategic financial leadership to the business on achieving goals Analyze financial, operational, and accounting data for the development of reports to be delivered to various business segments Support reporting and analytics such as KPI's, metrics, financial reports and creating & improving dashboards Provide metrics and KPI's that improve the key drivers of operations and enable effective management, decision-making and execution Perform analysis, financial planning and provide recommendations to senior management to achieve strategic goals Perform ad-hoc reporting and analysis as required to support the business and its leaders Recap and analyze business results versus plan and forecast on a weekly, monthly, quarterly and ad-hoc basis to ensure goals are reached Streamlined spending analysis to a more accurate, efficient and automated process Designed and created weekly and monthly spending reports Executed and reported variance and gap analysis Created monthly PowerPoint presentations illustrating business performance and goals Company Name City , State DIRECTOR OF FINANCE 07/2011 to Current Facilitated and led logistics finance team during month-end close processes, including invoicing, journal entries, accrual obligations and account reconciliations. Created executive analysis reports highlighting business issues, potential risks and profit opportunities. Created detailed financial models and analytical tools to facilitate variance analysis. Managed $250M+ annual expense budgets across logistics finance organization Responsible for $350M sales business unit P&L management including revenue, cost of goods, SG&A, and profit margins Providing guidance for monthly forecast process and giving strategic financial leadership to the business on achieving goals Analyze financial, operational, and accounting data for the development of reports to be delivered to various business segments Provide metrics and KPI's that improve the key drivers of operations and enable effective management, decision-making and execution Perform analysis, financial planning and provide recommendations to senior management to achieve strategic goals Perform ad-hoc reporting and analysis as required to support the business and its leaders Recap and analyze business results versus plan and forecast on a weekly, monthly, quarterly and ad-hoc basis to ensure goals are reached Streamlined spending analysis to a more accurate, efficient and automated process Designed and created weekly and monthly spending reports Executed and reported variance and gap analysis Created monthly PowerPoint presentations illustrating business performance and goals Company Name City , State DIRECTOR OF FINANCE 07/2011 to Current Facilitated and led logistics finance team during month-end close processes, including invoicing, journal entries, accrual obligations and account reconciliations. Created executive analysis reports highlighting business issues, potential risks and profit opportunities. Created detailed financial models and analytical tools to facilitate variance analysis. Managed $250M+ annual expense budgets across logistics finance organization Responsible for $350M sales business unit P&L management including revenue, cost of goods, SG&A, and profit margins Providing guidance for monthly forecast process and giving strategic financial leadership to the business on achieving goals Analyze financial, operational, and accounting data for the development of reports to be delivered to various business segments Provide metrics and KPI's that improve the key drivers of operations and enable effective management, decision-making and execution Standard costing experience and budgeting across manufacturing function. Perform analysis, financial planning and provide recommendations to senior management to achieve strategic goals Recap and analyze business results versus plan and forecast on a weekly, monthly, quarterly and ad-hoc basis to ensure goals are reached Streamlined spending analysis to create more accurate, efficient and automated processes Participated in large ERP system transitions and new implementations in finance organization Worked closely across all business functions to create strong relationship and partnerships and ensuring communication across the company and knowledge of all downstream/upstream processes are considered. Participating in quarterly and annual audits with both internal and external partners. Company Name City , State DIRECTOR OF FINANCE 07/2011 to Current Facilitated and led logistics finance team during month-end close processes, including invoicing, journal entries, accrual obligations and account reconciliations. Created executive analysis reports highlighting business issues, potential risks and profit opportunities. Created detailed financial models and analytical tools to facilitate variance analysis. Managed $250M+ annual expense budgets across logistics finance organization Responsible for $350M sales business unit P&L management including revenue, cost of goods, SG&A, and profit margins Providing guidance for monthly forecast process and giving strategic financial leadership to the business on achieving goals Analyze financial, operational, and accounting data for the development of reports to be delivered to various business segments Provide metrics and KPI's that improve the key drivers of operations and enable effective management, decision-making and execution Standard costing experience and budgeting across manufacturing functions. Perform analysis, financial planning and provide recommendations to senior management to achieve strategic goals Recap and analyze business results versus plan and forecast on a weekly, monthly, quarterly and ad-hoc basis to ensure goals are reached Streamlined spending analysis to create more accurate, efficient and automated processes Participated in large ERP system transitions and new implementations in finance organization Worked closely across all business functions to create strong relationship and partnerships and ensuring communication across the company and knowledge of all downstream/upstream processes are considered. Participating in quarterly and annual audits with both internal and external partners. Company Name City , State DIRECTOR OF FINANCE 07/2011 to Current Facilitated and led logistics finance team during month-end close processes, including invoicing, journal entries, accrual obligations and account reconciliations. Created executive analysis reports highlighting business issues, potential risks and profit opportunities. Created detailed financial models and analytical tools to facilitate variance analysis. Managed $250M+ annual expense budgets across logistics finance organization Responsible for $350M sales business unit P&L management including revenue, cost of goods, SG&A, and profit margins Providing guidance for monthly forecast process and giving strategic financial leadership to the business on achieving goals Analyze financial, operational, and accounting data for the development of reports to be delivered to various business segments Provide metrics and KPI's that improve the key drivers of operations and enable effective management, decision-making and execution Standard costing experience and budgeting across manufacturing functions. Perform analysis, financial planning and provide recommendations to senior management to achieve strategic goals Recap and analyze business results versus plan and forecast on a weekly, monthly, quarterly and ad-hoc basis to ensure goals are reached Streamlined spending analysis to create more accurate, efficient and automated processes Participated in large ERP system transitions and new implementations in finance organization Worked closely across all business functions to create strong relationship and partnerships and ensuring communication across the company and knowledge of all downstream/upstream processes are considered. Participating in quarterly and annual audits with both internal and external partners. Created and presented pro forma statements and "what if" analysis to exective leadership Company Name City , State DIRECTOR OF FINANCE 07/2011 to Current Facilitated and led logistics finance team during month-end close processes, including invoicing, journal entries, accrual obligations and account reconciliations Created executive analysis reports highlighting business issues, potential risks and profit opportunities Created detailed financial models and analytical tools to facilitate variance analysis Managed $250M+ annual expense budgets across logistics finance organization Responsible for $350M sales business unit P&L management including revenue, cost of goods, SG&A, and profit margins Providing guidance for monthly forecast process and giving strategic financial leadership to the business on achieving goals Analyze financial, operational, and accounting data for the development of reports to be delivered to various business segments Provide metrics and KPI's that improve the key drivers of operations and enable effective management, decision-making and execution Standard costing experience and budgeting across manufacturing functions Perform analysis, financial planning and provide recommendations to senior management to achieve strategic goals Recap and analyze business results versus plan and forecast on a weekly, monthly, quarterly and ad-hoc basis to ensure goals are reached Streamlined spending analysis to create more accurate, efficient and automated processes Participated in large ERP system transitions and new implementations in finance organization Worked closely across all business functions to create strong relationship and partnerships and ensuring communication across the company and knowledge of all downstream/upstream processes are considered Participating in quarterly and annual audits with both internal and external partners Created and presented pro forma statements and "what if" analysis to exective leadership Company Name City , State DIRECTOR OF FINANCE 07/2011 to Current Facilitated and led logistics finance team during month-end close processes, including invoicing, journal entries, accrual obligations and account reconciliations Created executive analysis reports highlighting business issues, potential risks and profit opportunities Created detailed financial models and analytical tools to facilitate variance analysis Managed $250M+ annual expense budgets across logistics finance organization Responsible for $350M sales business unit P&L management including revenue, cost of goods, SG&A, and profit margins Providing guidance for monthly forecast process and giving strategic financial leadership to the business on achieving goals Analyze financial, operational, and accounting data for the development of reports to be delivered to various business segments Provide metrics and KPI's that improve the key drivers of operations and enable effective management, decision-making and execution Standard costing experience and budgeting across manufacturing functions Recap and analyze business results versus plan and forecast on a weekly, monthly, quarterly and ad-hoc basis to ensure goals are reached Streamlined spending analysis to create more accurate, efficient and automated processes Participated in large ERP system transitions and new implementations in finance organization Worked closely across all business functions to create strong relationship and partnerships and ensuring communication across the company and knowledge of all downstream/upstream processes are considered Participating in quarterly and annual audits with both internal and external partners Created and presented pro forma statements and "what if" analysis to exective leadership Company Name City , State FINANCIAL ANALYST/PROJECT MANAGER 04/2007 to 06/2011 Monthly P&L management, including Financial and operations analysis for profitability comparisons, risk management, and expense management. Develop and maintain comprehensive and summarized reporting package to monitor the performance each month in all critical areas - sales, gross margin, expenses, inventory, productivity, etc. SuperUser of Data Warehouse and reporting systems (Oracle, OBIEE, EssBase, Business Objects) Developed consolidated reporting for EOA (Lens and Lab divisions) for senior executives. Produce pro-forma/trend analysis using, forecast, budget, and history to identify threats and opportunities. Develop a business partner relationship by providing them with the means to understand their sales, margin, and expenses while offering recommendations for ways to improve their business. Budget/Forecasting development and management using input from top management and operations. Prepare management presentations to be reviewed at Executive Board meetings. Master System User of Budgeting and Planning Application (SAP/Business Objects) to provide support for all business units using this software (140 users) Support the VP of Finance Business Analysis on special projects for system and business process re-engineering, cost reduction, and systems enhancements (ACE) Coordination point for consolidated reporting in the Commercial Sales Business Initiate projects to achieve improvements in identified areas Six Sigma/Lean Management Certified. Company Name City , State OPERATIONS SUPERVISOR 10/2006 to 04/2007 Create and prepare training documentation (handouts, training guides, test cases) and presentation material to be available for new hires. Strategic planning and forecasting to assist in new cost reduction projects/programs. Develop program and system mapping exercises for database conversion Prepare as Subject Matter Expert for assigned project Responsible for the integration of an internal corporate treasury security tracking program from Boston office to Dallas. Company Name City , State PRICING ANALYST 10/2005 to 10/2006 Research and analyze domestic and foreign securities Prepare daily and monthly security reports via our pricing vendors Work closely with Accounting Department to ensure timely and accurate reporting to our clients regarding their investment portfolios Management of various corporate retirement accounts, reporting on a monthly and daily basis Prepare daily and monthly pricing variance reports for specific accounts. Education MBA : FINANCE 2006 University of North Texas , City , State Bachelor of Science : ACCOUNTING 2003 Southeastern Oklahoma State University , City , State Participated in the VITA program Accounting Club Member Skills Accounting, Budgeting and Planning, Business Analysis, Business process re-engineering, Cost reduction analysis, Finance Reporting, Financial Statements, Forecasting, Inventory reconciliations, Manufacturing Costing analysis, Oracle, Payroll, Risk management, Sales, System conversions/Implementations, SAP, Six Sigma, Strategic planning, Tax returns, Trend analysis | FINANCE |
GENERAL CONSTRUCTION INTERN Objective Dedicated student with excellent technical, analytical and communication skills, in search of an organization that gives me a platform to develop new skills. While also utilizing my present knowledge as a Science Construction Management student. Education Eastern Washington University City , State Bachelor of Science : Construction Management Minor in Spanish Colegio Delibes City , State , Spain 2015 Experience June 2015 to August 2015 Company Name City , State General Construction Intern Gathered appropriate information of site before initiating construction prior to building Cooperated in demolition of roof in order to provide customer with new stick roofing Built additional room and bathroom at a home remodel and also framed multiple doors and windows Handled power tools such as: handsaw, skill saw, drills, and full head framing nailer February 2015 to July 2015 Company Name City , State Bartender/Server Delivered quality service while tending to multiple orders during times of exhaustion Performed constant product quality assurance Showcased quick problem solving abilities by pleasing customers June 2013 to July 2015 Company Name City , State Voluntary Business Manager Managed appropriate documentation in order to abide by Washington State Department of Early Learning law Assured that safety protocols met Washington State Law by eliminating all hazards Efficiently maintained onsite equipment Developed floor plan that illustrates egress in case of emergency Generated spreadsheet that showcased business expenses and monthly revenue Skills Bilingual and biliterate in Spanish Proficient technical skills in: AutoCAD, Microsoft Word, PowerPoint, Excel Quality control & safety on project work field Able to perform management and communicative orientated tasks under heavy pressure Ability to quickly understand the customers needs and expectations | CONSTRUCTION |
BRANCH BANKING COORDINATOR Summary Manager with 12 years of background in customer service, finance, leadership and branch management. Vast knowledge of finance, regulatory requirements and general bank operations. Enthusiastic and energetic in leading staff to exceed sales goals, while delivering excellent customer service. A dedicated team player experienced in overseeing operations of individual and multi-unit facilities, developing successful programs to improve profitability. Diligent and driven individual who has achieved success in a variety of roles with increasing levels of responsibility. An effective communicator and team-builder with strong analytical, management and organizational skills. Education BBA : Banking 2015 Strayer University , City , State High School Diploma : College Preparatory 1999 Holly Hill Roberts High School , City , State Experience Company Name City , State Branch Banking Coordinator 04/2013 to Current Supervise and participate in daily operational functions of the branch's Teller area Ensure timely and efficient completion of client transactions Proactively manage the daily sales/quality referral process Assist HR with recruiting, interviewing, and selecting oncoming associates Research Out of Balance Transactions/Daily Reports/Completed corrections in a timely manner, with daily Vault Operations/Cash Master Assist with Risk Management practices while being responsible for staffing and scheduling of branch Complete Staff Development/Performance Reviews/Salary Administration Ensure operating procedures are followed as outlined in the Branch Operational Manual (BOM). Company Name City , State Guest Service Agent 04/2012 to 06/2015 Greets, registers, and assigns rooms to guests, while maintaining
confidential information as it relates to guest records. Promptly and effectively deals with guest requests and complaints. Answers and routes calls as appropriate; takes guest messages with
accuracy. Responsible for cash drawer contents, transactions during shift, and
night drops as necessary. Maintains accurate records including cash flows, registration cards,
reservation cards, and property walks. Answers inquiries pertaining to hotel services, registration of
guests, and travel directions. Preferred
experience OnQ Software. Company Name City , State Service Manager II 07/2007 to 02/2012 Ensure policies, procedures and security guidelines are followed Educate customers on products, services and alternative solutions. Maintained compliance of vault, deposit logs, & risk mitigation Conducted on the spot coaching to ensure tellers convey quality customer service. Exhibited effective leadership skills in motivating teams to meet company goals. Assisted in Hiring, Terminating, Training Created/Maintained/Delivered Performance Evaluations of Employees Performed initial Audits/Reports randomly on a monthly basis. Company Name City , State Manager/Auditor 02/2004 to 06/2007 Processed guest payments for room charges, food and beverage charges and phone charges. Greeted and registered guests and issued room keys. Delivered requested items to guests' rooms. Processed credit card transactions during the checkout process. Supervised front desk staff. Monitored the appearance and performance of the front desk staff. Fostered strong working relationships with all hotel departments. Performed bookkeeping activities, such as balancing accounts and conducting nightly audits. Recorded guest comments or complaints, referring customers to managers as necessary. Directed personnel, training and labor relations activities. Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems. Skills Accounting, accounts payable, Accounts Payable and Receivable, auditing, balance sheet, billing, bookkeeping, Budgets, cash receipts, Closing, Coaching, Excellent communication, hardware, Conflict resolution, contracts, Credit, checkout process, client, Customer
Relations, excellent customer service, Customer Service, finance, financial, Forecasting, forklifts, Hiring, Human resources management, Human Resource, HR, internal audit, internet connectivity, labor relations, Team building, Leadership Skills, loss prevention, Managing, marketing, money, 97, Operations management, Payroll, Performance Reviews, personnel, Policies, processes, process
improvement, quality, quality control, Recruiting, Research, Risk Management, Sales, Scheduling, shipping, Staff Development, staffing, telephone, telephone etiquette, phone, time management, Trainer, warehousing | BANKING |
DIRECTOR, FINANCE OPERATIONS Executive Profile Motivated executive professional with 20 years of progressive experience in Publishing and Non-Profit environments, including extensive experience in project management, budgeting and financial administration. Consistently achieved optimal utilization of developing, delivering, and managing operations through process improvement planning, program coordination, and cultivation of strong business relationships. Possess an established track record of creating and implementing programs and long-term business strategies aimed at company growth.High-energy, results-oriented leader that continues to be a ambitiously collaborating team player who creates strategic alliances with organization leaders to effectively align with and support key business initiatives. Skill Highlights Project management Budgeting expertise (Capital and Operating) Risk Management Analytical Skills Time Management Leadership/communication skills Negotiations expert Employee relations Self-motivated Customer-oriented Team Building Team Leadership Core Accomplishments Project Management: Eliminated excel budgeting with an the addition of ABM software solution that streamlined data collection and automated reporting functionality. Launched an on-line service that allowed our camp programs register through our website verses a manual excel tracking schedule. Launched Audubon's first corporate T&E credit card programLaunched Audubon's first procurement card program. Led the process in launching Audubon's first on-line invoicing solution. Each of the last 4 bullets reduced transaction processing by 33%. Financial Reporting : Streamline as well as automate financial reporting through aligning our budget and accounting financial reporting to management. Played a lead role in Instituting a change in coding that expanded our reporting beyond location tracking to align with our projects outlined in our strategic plan. Operations Management: Spearheaded the creation of a team known as field solutions which would become the liaison of the home office and 100 plus offices around the country. Our focus, primarily financial support, also handled everything from fund raising to human resource concerns. Professional Experience Company Name August 2015 to Current Director, Finance Operations City , State After many years of successfully managing the budget/forecast process of a 100 million dollar national multi-state non-profit, I was asked to lead the areas of gift processing, banking and risk management areas. These segments of our national institution were fragmented and in much need of leadership. Gift Processing - led the charge to streamline the overall process from switching our banking relationship to a financial institution that best suited our needs; working with our new caging partner and our technology area to implement a check processing application across our network in an effort to create a more efficient work flow. Risk Management - working with the risk manager, we streamlined our allocation process through the creation of an insurance portal. This application created a clearer view of what each department head was incurring in each segment of insurance. We also were successful for in aligning our insurance policies on our fiscal year cycle. Banking - Our focus has been on consolidating our banking relationships. The role out of an online invoicing system and the set up of a procurement card program allowed us to close 35 bank accounts around the country. Company Name October 2009 to July 2015 Director of Business Management and Field Solutions City , State Team leader of 3 professionals whose goal was to be the liaison between the programs and the central office. The focus was preliminary financial, however, we assisted in HR, Legal and Technology concerns as well. Led the budget process from kickoff, preparation, review process to presentation to our board. Created clear and precise financial reports for program leaders and management to assist in making sound business decisions. Reports ranging from cash flow to restricted and reserves funding. These new reports are examples of what I created to assist managers with decision making toward there programs. Company Name May 2003 to October 2009 Director of Budgets City , State Overhauled the the operating and capital budget process by implementing a more formal structured process which aligned with the mission of the organization . With 463 local Chapters, 22 state offices and 44 Audubon Centers across the country, My role was to lead the entire process from the initial kick off to the creation of consolidating reporting package which led to our presentation for approval from our the National board. Once the budget was approved, turned focus to assisting with year end process to ensure programs achieved there forecast for the current fiscal year. After year end was complete, prepared the first of two required forecasts that Audubon requires in each fiscal year. I led the process of transforming our excel based budget process to an automated seamless solution known as ABM (The Advanced Budget Module) which integrated with our financial edge accounting package. This enhanced our ability to track, consolidate and report our budgets and forecasts. Company Name January 2000 to May 2003 Budget Manager City , State Promoted to Audubon's first Budget Directors position. Oversaw the capital and budget process Led the conversion of Audubon's annual budget to a monthly budget tracking schedule which led to better cash management for the individual program and the organization as a whole Company Name July 1999 to January 2000 Business Manager City , State As Business Manager of Audubon magazine, my role was to manage all financial aspect of the publication and membership program. The magazine and membership budget represented 1/3 of Audubon's total operating budget. In FY00, in working with the publisher, the forecast for ad sales was weak. We took evasive measures, to reduce costs from manufacturing to staffing which offset the shortfall in ad sales. Company Name February 1997 to July 1999 Senior Financial Analyst City , State Jobson Medical Information, LLC operates as a healthcare publishing and communications company. It produces a range of publications, educational programs and materials, live events, symposium and Web sites that reach, teach, and influence healthcare professionals every month. I was responsible for the entire budget process, for each product. When I joined Jobson, the budget was 30 million, when I left it was 60 million. Through acquisitions and start ups, the company grew rapidly in the almost 5 years of my tenure. Company Name August 1995 to February 1997 Financial Analyst City , State Promoted to financial analyst in which I worked with the operations manager to prepare the company's annual budget Company Name November 1994 to August 1995 Billing Coordinator City , State Join Audubon as a billing coordinator for the Optical division. Quick learner and implementor of satisfying changes to processing; prompted the by first promotion with Jobson, just 10 months into my tenure. Company Name February 1991 to October 1994 Accounting Clerk City , State While working in a bond counsel law firm on wall street. I initially was the backup to each segment of the department ranging from accounts payable and receivables, cash management and payroll;eventually the lead to accounts receivables, cash management as well as the system administrator to there IBM main frame solution. Education Wagner College Finance City , State , USA Completed several courses in an MBA program Bernard M. Baruch College, CUNY BBA : Operations Management City , State , USA Minor in Accounting Skills Interpersonal: Excellent time management, organization and multi-tasking skills Take charge individual No one's fault attitude - we are one team Technology: Microsoft office suite proficient Blackbaud financial software's Powerplan Budget/Forecasting solutions Datatel financial solutions Media Services Group (Magazine) software | FINANCE |
DIRECTOR Executive Profile Forward thinker with expertise in marketing, partner acquisition, contract negotiation, communications, project management, collaboration and consensus building, combined with a Master's Degree in Business Administration. Professional Experience 02/1999 to Current DIRECTOR Company Name － City , State Currently lead key discounts initiatives involving technology, branding, marketing, strategy development and the evaluation of new member benefit programs: Collaborate with clubs to ensure consensus on partner marketing, branding, technology efforts, contract negotiations and partner acquisition Actively lead club work teams including the Discounts Task Force, the Member Data Capture Team, the Member Offer Database group and the Discounts and Rewards Re-Branding Team. Develop and present topics to the Discounts Sub-Committee Led club discussions that resulted in an unprecedented association-wide promotional commitment for discount partners Led staff efforts for the timely and successful evaluation and selection of vendors for the discounts technology solution Oversee the development of multi-channel program marketing materials for club use, including social media and other digital programs Provided thought leadership for the creation of a new system that provides analytics and insights on partner performance and marketing exposure Led sales acquisition efforts that resulted in the addition of numerous key brands to the Show Your Card & Save program, including New York & Company, Target.com, DIRECTV, Dell, Circuit City and Best Buy Successfully negotiated new partner contracts and launched new programs including AAA Prescription Savings, Target.com, Shell gasoline program, Payless, UPS and Travel Money programs. 09/1997 to 02/1999 INTERNET DEVELOPMENT PROJECT MANAGER Company Name － City , State Promoted to position. Managed overall Internet project and technical development of AAA.com functionality for online travel bookings, routings, travel material requests and TourBook look-up. Managed staff of four developers and directed the work of Internet designers, content editors and technical writers in other departments. Delivered enhanced national web site application on time for testing Conducted focus groups to determine site usability and design effectiveness Oversaw RFP process for selection of national Internet Service Provider Evaluated internet costs and developed recommendations for club pricing Collaborated with business lines to develop specific approaches for integrating and deploying the Internet as a service delivery channel. 04/1996 to 09/1997 ELECTRONIC PUBLISHING MANAGER Company Name － City , State Responsible for all aspects of America Online (AOL) project and interim internet project (AAA.com). Major accomplishments included: Managed the accelerated creative and technical development of AAA.com, using all in-house technical and publishing resources Built strong working relationships with Internet Development Committee members Managed development of TourBook, zip code, AAA offices and dues, and Approved Auto Repair database search functionality Created content and promotional programs for both online sites including two successful online contests which doubled site visits during promotional period Initiated development of a secure web site allowing credit card transactions and a more streamlined method of receiving online membership applications. 07/1991 to 03/1996 MARKETING / PRODUCT DEVELOPMENT MANAGER Company Name － City , State Performed various marketing and project management functions within Publishing area. Provided financial/market feasibility analysis for potential business opportunities including an electronic travel kiosk and a multi-media venture. Became Marketing Manager for the Publishing Division in January 1993. Developed club travel store program, a direct-to-member publications sales test, club marketing programs for retail publications. Served 18 months as program manager for AAA's World Cup soccer national sponsorship. Oversaw club promotions, AAA product development, retail distribution and premium product sales/development to sponsors. 07/1990 to 06/1991 VICE PRESIDENT BRANCH ADMINISTRATOR Company Name － City , State Managed operations for seven branches with 45 employees and $184 million in deposits. Developed and managed a successful plan to maintain existing customer base during period of government intervention. 10/1986 to 06/1990 VICEPRESIDENT Company Name － City , State Given statewide marketing responsibility in January 1990 for 36-branch institution. Previously directed these functions for the bank's 20-office Daytona region. Managed a $750,000 marketing budget with a staff of six. Developed and implemented innovative and cost efficient marketing plans to promote bank products and services. Directed several successful multimedia campaigns including one which attracted $20 million in deposits in 90 days. Launched business development program that generated $14 million in sales in three months. Program focused on prospect development, formalized sales reporting, sales tracking, follow-up, incentives and recognition. Established and managed an eight-person outbound telemarketing department that generated $2 million deposits during the first four months. 01/1984 to 09/1986 BUSINESS DEVELOPMENT REPRESENTATIVE Company Name － City , State Created Newcomer Program and designed to attract business from people moving to the area. Managed all sales efforts, which generated $20 million in deposits in the first five years. Promoted to Vice President, Regional Marketing Manager as a result. 01/1981 to 01/1984 NEWSPAPER REPORTER Company Name － City , State Covered city government, general news and feature stories. Promoted to business writer and reported on financial topics while studying for MBA. Education 1984 MASTER'S DEGREE : BUSINESS ADMINISTRATION Stetson University － City , State BUSINESS ADMINISTRATION 1981 BACHELOR OF SCIENCE DEGREE : Journalism and Business Florida Southern College － City , State Journalism and Business Skills America Online, AOL, Auto Repair, Branding, budget, business development, com, content, contract negotiations, contracts, credit, Database, delivery, Dell, financial, focus, government, Internet Development, Internet Service Provider, leadership, marketing plans, marketing, market, Marketing Manager, marketing materials, MBA, Money, office, multimedia, multi-media, pricing, product development, project management, publications, receiving, retail, RFP, sales, sales/development, sales reporting, Shell, stories, strategy development, telemarketing, web site, writer, zip | AUTOMOBILE |
SALE CONSULTANT Summary I'm driven to develop and implement fresh sales and marketing strategies with financial and operational discipline. Competitive Sales Rep with 2 years in sales with vast industry knowledge. Independent worker with high energy and great communication skills. I have a a lot to thank to my last employer Boost Mobile of Mobile Factory for helping me advance in my sales skills and knowledge of different technology, such as phones and computers. Friendly Sales Associate proficient in managing all areas of sales and customer service in fast-paced retail environments. Excellent multi-tasker and team player.Reliable Sales Associate with strengths in inventory management, training, and customer service. Friendly, knowledgeable and hard-working team player. Customer service and sales expert who identifies customer needs and delivers solutions to problems. Highlights Inventory management Sales expertise Accurate money handling Team player mentality Outgoing personality Documentation familiarity Verbal/written communication Active listening Cash handling accuracy Detail-oriented Cheerful and energetic Flexible scheduling Superior organization skills Superior communication skills Staff training and development Fluent in Spanish Dependable and reliable Excellent multi-tasker Inventory management Sales expertise Accurate money handling Team player mentality Outgoing personality Documentation familiarity Verbal/written communication Active listening Cash handling accuracy Detail-oriented Cheerful and energetic Flexible scheduling Superior organization skills Superior communication skills Staff training and development Fluent in Spanish Dependable and reliable Excellent multi-tasker Flexible schedule Accomplishments When I first started to work for Boost Mobile I didn't know a thing about sales or phones at all. I was so insecure about everything, until one day I decided to put all the petty thoughts aside and show my true strength and confidence. My sale skills went from zero to none to one hundred. My best day is when I sold 31 phones in one day with accessories, I was so proud about how hard I work to get to my goal. I have a lot of thanks to my coworkers because they showed me how to push myself to my highest limit and conquer my goals. They also showed me how to be a team player and to always help everyone and not just customers. One of the best months I had was when I sold 199 phones and over $3,088 worth in accessories. Routinely helped as many as ten customers each day in a high-volume retail outlet. Fulfilled all supervisory duties when Store Manager was on vacation. I'm very proud on what I've learn over the couple of months working at Boost Mobile of Mobile Factory, I thank them for helping me develop my skills and making me into the person I am today. Experience Company Name March 2015 to November 2015 Sale Consultant City , State I Answered customers' questions and addressed problems and complaints in person and through the phone. I also helped customers select products that best fit their personal needs, and processed an average of 80 transactions each day in a timely manner. Maintained visually appealing and effective displays for the entire store. Educated customers on product and service offerings. Completed purchases with cash, credit and debit payment methods. Trained all new sales employees on effective techniques. Organized items in visually appealing manner. And Inventory checks throughout the day. Company Name October 2014 to December 2014 Cashier City , State Working at Michael's Arts&Crafts my job was really simple and enjoying. My responsibilities were to assist customers with their needs, handle money throughout the day and give change back. Also with the seasonal position I had their I did learn a lot on how to greet customers and how to make sure that they were satisfied. I Completed purchases with cash, credit and debit payment methods. And Organized items in visually appealing manner. Company Name February 2014 to June 2014 Front clerk City , State Accepted payment from customers and made change as necessary.Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash. Take cake orders over the phone. Education Northwood High School 2014 High School Diploma : History City , State , United states During my four years of high school I did struggle to manage my grade but with the right push and motivation, I was able to achieve my goal. I managed to get all A's, B's and C's. Work History Company Name March 2015 to November 2015 Sales Consultant City , State Company Name October 2014 to December 2014 Seasonal Cashier City , State Company Name February 2014 to June 2014 Food Clerk City , State Skills Fast paced worker Attention to detail Customer service Fluent in Spanish Communication and verbal skills Fast learner | ARTS |
INTERN, CLAIM REPRESENTATIVE, HUMAN RESOURCES GENERALIST, PUBLIC AFFAIRS LIAISON SUPERINTENDENT Executive Profile To secure the role of Corporate Communications Manager in an effort to utilize exceptional verbal and written communication techniques to implement and advance the organization's strategic goals Exceptional written and verbal communication skills. Experienced implementation of institution-wide changes to promote and encourage inclusion, respect and dignity for all constituents. Highly skilled in creating a palatable business case about the benefits associated with diversity and inclusion. Proven capacity to collaborate proactively and diligently with stakeholders, while furthering the organization's diversity and inclusion goals. Dynamic interpersonal, analytical, organizational skills. PROVEN COMPETENCIES: Leadership, Relationship Building, Strategic Business Focus, Self-Improvement, Teamwork, Decision Making and Judgment, Adaptability, Inclusiveness, Agile, Quality, Accountability, Customer Focus (internal and external), Work Ethic, Resourcefulness, Communication (verbal and written), Critical Thinking, Flexible, Initiative Skill Highlights Project management Leadership/communication skills Human resources Budgeting expertise Negotiations expert Employee relations Self-motivated Customer-oriented Core Accomplishments Project Management: Initiated organization migration efforts which resulted in a more streamlined enterprise Human Resources: Spearheaded new employee engagement Staff Development: Launched well-received program of professional development courses for all staff. Mentored and coached employees resulting in a 12% increase in productivity. Professional Experience Company Name City , State Intern, Claim Representative, Human Resources Generalist, Public Affairs Liaison Superintendent 05/1988 to Current Claim Section Manager at the Kalamazoo Operations Center. Job responsibilities include developing goals, strategies and action plans that encourage unsurpassed customer service, while focusing on employee satisfaction and retention levels. I am responsible for selecting and developing high quality, customer-focused managers and employees who will assist the company with achieving its goals and aspirations. Additionally, I am directly responsible for implementing diversity and inclusion programs and initiatives for my section. While at State Farm I have orchestrated the planning and implementation of transitions and redeployments. My experience in the Human Resources Department provided in-depth training with conflict resolution issues, personal and confidential matters and implementation of diversity related programs. Also dealt with a wide-array of legal and personnel issues. My human resources experience equipped me to handle extensive guidance counseling issues, career counseling issues, and other training devices. Company Name City , State Public Relations Intern 01/1988 to 05/1988 Interned with Oprah Winfrey's production company in Chicago, Illinois. This unique and memorable opportunity accentuated my writing, speaking and creativity skills. Responsibilities included interacting with affiliate television and radio stations, drafting promotional materials and responding to fan mail. I was often called upon to make verbal and written presentations to affiliate stations. This experience enabled me to develop phenomenal public speaking and presentation skills. Company Name City , State Intern 01/1982 to 01/1985 Interned in the Public Relations Department. Responsible for formulating, drafting and proofreading newsletters and other pertinent company-oriented documents. This position enabled me to make verbal presentations about upcoming organizational changes to internal customers. Education Doctoral Degree : Organizational Management and Leadership Diversity and Inclusion 2013 University of Phoenix , City , State Organizational Management and Leadership Diversity and Inclusion and after successfully defending my doctoral dissertation, while balancing a full-time career. Master of Science Degree : Organizational Communications Diversity/Inclusion and Intercultural Communications 2011 Illinois State University , City , State GPA: GPA: 3.9 Organizational Communications Diversity/Inclusion and Intercultural Communications GPA: 3.9 Grade Point Average while effectively balancing a full-time career. Bachelor's Degree : Journalism and Mass Communications Human Resources 1987 Drake University , City , State Journalism and Mass Communications Human Resources Graduated in May of 1987 with a 3.0 grade point average while serving in several leadership capacities. Served effectively as the president of the Black Student Organization (BSO), Resident Assistant (RA) and as a key member of the University's President's Council. Skills conflict resolution, Council, counseling, creativity, customer service, drafting, Human Resources, leadership, legal, mail, newsletters, organizational, personnel, presentations, presentation skills, promotional materials, proofreading, Public Relations, public speaking, speaking, quality, radio, television, unique, written Additional Information NOTABLE RECOGNITIONS: Selected for the highly competitive 2013 Governor's Award in Lansing, Michigan. Selected as the 2012 Athena Awards Honoree. Selected for the 2010 Tom Joyner Mother of the Year Award. Selected for the 2009 National Association of Female Executive Award. Selected for the 2008 President George Bush "Point of Light" Award. Selected for the 2008 Tyson's Food Mother of Distinction Regional Award. Selected for the 2007 YWCA's Woman of Distinction Award. Selected for the 2006 Congressional Award from Congressman Tim Johnson. Professional Affiliations President of Jack and Jill of America, Incorporated (Kalamazoo Chapter). Vice President of Kalamazoo's National Association for the Advancement of Colored People (NAACP). Vice-President of Alpha Kappa Alpha Sorority, Incorporated-Kalamazoo Chapter. Founder of the nationally acclaimed M.A.P.S. (Mentoring and Providing Scholarships) Program. Corporate America Columnist for the "Kalamazoo Community Voices" publication. Member of the Board of Trustees for Kalamazoo Country Day School. Member of Kalamazoo's Community in School's Advisory Board. Leadership Kalamazoo Graduate-2011. Radio Personality for the first African-American radio in Central Illinois-WXRJ-94.9 FM. | PUBLIC-RELATIONS |
PASTRY SOUS CHEF Summary Service oriented professional looking for opportunities in pastry arts. Seeking to advance development of skills and learn more aspects of pastry arts and confections. Diploma from the Le Cordon Bleu program and vast experience utilizing business degree in a corporate environment. Highlights Key competencies include customer relations, organization, product knowledge, attention to detail, team building and positive attitude. Microsoft Office products, including Word, Excel. Project, Power Point and Outlook. Experience 11/2014 to Current Pastry Sous Chef Company Name － City , State Organize and run all aspects of the pastry kitchen including weekly inventory and ordering, Supervise team of four pastry employees; two pastry cooks and two baker assistants. Train on department procedures and new menu desserts. Instruct team on daily sanitation and cleaning of walk ins and freezer. Create and design desserts for restaurant menu, in room dining menu and banquet menus. Create desserts for special dietary needs of guests such as vegetarian, vegan and gluten free. Create special menus for holiday banquets and special requests. Attend meetings such as daily BEO, morning focus and weekly OPS representing culinary team. Meet with F&B manager, General Manager and Hotel Manager to discuss current desserts, weekly VIP guests and special requests for the hotel in general. Review daily banquet prep lists with pastry team and assign tasks as needed. 08/2012 to 11/2014 Pastry Cook II Company Name － City , State Prepare all aspects of pastry production for restaurant, in room dining and banquets. Including hot line, holiday banquet buffets, weddings, daily amenities and special requests. Contribute to restaurant dessert menu with suggestions for changes to existing desserts and new desserts. Assist with banquet plating for main courses as well as dessert course. Communicate with Pastry Supervisor concerning pastry shoppe needs and issues. Review daily banquet prep lists for the week and assign tasks as needed. 07/2010 to 08/2012 Pastry Cook II/Chocolatier Company Name － City , State Chocolatier for all resort nightly turn down chocolates, miscellaneous bonbons and all chocolate décor used in presentation of pastries, desserts and cakes from the pastry shoppe. Utilized Montage recipes and developed unique flavors. Average number of chocolates produced per week is 4000. Trained new pastry cook III's when they started with basic cookies and brownies and casual restaurant production work as well as overall departmental procedures. Assisted with inventory lists for ordering ingredients for the shoppe when pastry chefs were not available. Attended daily Banquet and Event meetings when supervisors not available. Note any changes to daily events and report back to pastry shoppe. Assist with off-site events for large audience and assist supervision of new employees at events when chef is occupied. Attended bonbon class at Valrhona Chocolate institute in Tain l'Hermitage, France. 06/2009 to 07/2010 Pastry Cook III Company Name － City , State Prepare all aspects of the production of desserts, confections, ice creams, sorbets, and fancy pastries, for the various restaurants, banquets and in room dining venues. Communicate with the Asst Pastry Chef and Executive Pastry Chef regarding menu items and other issues in the kitchen. Created the birthday\comp cake for casual bar and grille restaurant and everyday main restaurant. Assisted in plated desserts for banquets and weddings Worked the pastry hot line for holidays and to cover shifts when needed 01/2002 to 05/2011 Last Chance/One Warm Night Company Name － City , State daily meals and Green Room support for a series of on-line webisodes for a cast of 75. 02/1996 to 02/2009 Senior Business Analyst Company Name － City , State Responsible for improving the quality of internally developed and third party applications used by Retirement Customer Services associates for mutual fund investment systems. Provided leadership in the development of utilizing an application for work distribution that resulted in an increased efficiency in account processing. Primary responsibilities include working with the users for requirements gathering, application testing and training. Create requirements and test plans. Work closely with other Analysts to monitor progression of projects and manage the release. Work closely with Project Managers and external system contacts. Liaison role between IT department and Customer Service. Education 2005 Diploma : Patisserie and Baking Program California School of Culinary Arts GPA: Graduated President's List in the Le Cordon Bleu programs for Pastry Arts Patisserie and Baking Program Graduated President's List in the Le Cordon Bleu programs for Pastry Arts 1993 Bachelor of Arts : Economics Wheaton College － City , State GPA: Cum Laude- Dean's List Economics Cum Laude- Dean's List Skills basic, interpersonal, Excellent oral, Customer Services, Customer Service, focus, General Manager, inventory, leadership, meetings, Excel, Microsoft Office products, Power Point, Word, organizational, problem solving skills, quality, requirements gathering, Supervisor, supervision, unique, written communication skills | CHEF |
ADMINISTRATIVE ASSISTANT Career Overview I would like the opportunity to enhance your department with my experience, skills, and knowledge. * Over 1.5 years as an assistant in the medical field. * Over 6 years in customer service and sales. * Medical Billing and Coding Associates Degree completed in December 2012. Skill Highlights Microsoft Office (Access, Excel, Outlook, PowerPoint, Word) Quickbooks 2012 Medisoft Electronic Medical Records: Practice Management Software Eyefinity OfficeMate: Practice Management Software Eyefinity ExamWRITER: Electronic Health Record Software Professional Experience Company Name June 2012 to June 2013 Administrative Assistant City , State Assist with creating all documents and a bookkeeping/accounting system. Payroll and Bookkeeping. Tax preparation for accountants. Answer phones in a professional manner and take messages. Schedule Meetings. Post job openings and screen candidates. Completely run the office by myself. Company Name February 2012 to Current Independent Consultant City , State Market and sell high quality kitchen tools and accessories through in-home demonstrations, booths at trade shows and fundraiser programs. Create and publish monthly newsletters for customers and other consultants. Help plan, lead, and execute monthly kitchen consultant meetings and potential consultant workshops. Company Name May 2008 to October 2009 Paraoptometric Technician City , State Answered phones, greeted patients, and scheduled patients, called in prescriptions to pharmacies, and set up patient referrals to other doctors. Gathered and recorded patient history. Performed pre-examination tests using techniques, procedures and equipment as instructed. Assisted optometrists conducting and recording patient examinations. Company Name October 2007 to March 2008 Sales and Service Specialist City , State Accepted phone orders for flower arrangements. Represented items for 10 different companies. Reconciled customer issues. Accepted payments for orders. Issues credit when necessary. Answered customer questions. Company Name March 2007 to May 2007 Shift Lead / Assistant Manager City , State Took and ordered inventory. Operated cash register. Prepared food following customers' specifications. Reconciled income and prepared and made bank deposits. Trained and scheduled employees and began interviewing employees when store closed. Assisted General Manager. Company Name March 2006 to September 2007 Sales Associate City , State Answered questions regarding the store and its merchandise. Bagged / packaged purchases. Maintained a clean and safe work environment. Faced and cleaned shelves, counters, and tables. Computed sales prices and received cash or credit payment. Described merchandise and explained use, operation, and care of merchandise to customers. Greeted customers and ascertained what each customer wanted or needed. Helped customers try on or fit merchandise. Inventoried stock and requisitioned new stock. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. Opened and closed cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers. Placed special orders or called other stores to find desired items. Recommended, selected, and helped locate or obtain merchandise based on customer needs. Arranged and displayed merchandise to promote sales. Maintained awareness to ensure safety and to prevent theft. Company Name February 2006 to March 2006 Customer Service Rep City , State Answered phone calls for RCA Electronics. Performed troubleshooting duties for customers. Logged information into computerized system. Looked up and cross referenced information in order to assist customers in an accurate manner. Company Name August 2004 to August 2005 Secretary City , State Answered phone calls in a professional manner. Greeted customers. Completed shop tickets. Operated office machinery. Accepted payments and wrote receipts. Performed payroll and bookkeeping functions. Used a computer. Set up a website and listed cars for sale on the Internet. Completed paperwork for titling/retitling (title transfers). Education Cowley County Community College Associates of Applied Science : Medical Billing and Coding City , State Medical Billing and Coding Medical Office Support--College Certificate Cowley County Community College High School Diploma City , State Stillwater High School City , State Certifications Certified Paraoptometric (expires 11/2012)
Safety Training includes: HazCom, Bloodborne Pathogens and Lifting Skills accounting, Bookkeeping, cash register, cash registers, consultant, credit, Electronics, General Manager, inventory, machinery, Market, Medisoft, Meetings, Access, Excel, money, Microsoft Office, Office, Outlook, PowerPoint, Word, newsletters, Payroll, policies, quality, Quickbooks, recording, Safety, sales, tables, Tax preparation, phones, phone, Answer phones, trade shows, troubleshooting, website, workshops | CHEF |
FINANCE OFFICE ASSOCIATE Professional Summary Detail-oriented, diligent and accuracy-driven individual with a B.sc in accounting and Ms./MBA degree in finance. In the past years, gained vast experience/skills in office operations with top-notch handling of office communications, logistics and records. In the banking and accounting industry, focused on balancing customer needs and relations while ensuring bank security regulatory requirements and protection protocols. Skills Communication skills, written & verbal Office administration (phones, faxing, filing) Spreadsheet development & management Microsoft Office Suite Customer service Analytical & problem solving Organizational and follow up skills Multi tasking & Time management Invoice Processing- Oracle EBS Reconciliation Work History 04/2021 to Current Finance Office Associate Company Name – City , State Prepared meeting materials and took clear notes to distribute to stakeholders. Collaborated inter-departmentally to assist with workflow and gather reports and data for Assistant Finance Director. Managed over 30 vendors and reconciled invoices when necessary. Restocked supplies and placed purchase orders to maintain adequate stock levels. Developed and maintained spreadsheets in Excel to track and chart information such as Call center reports and Employee Payroll deductions. Coordinated efficient calendars for Account Receivable manager and section heads by factoring in schedule availability and load limitations. Processed invoices and expenses using Oracle EBS to facilitate on-time payment and pass along to Account Payables. Maintained staff directory and company policy handbook for human resources department. Completed clerical tasks such as filing, copying and distributing mail. Arranged rapid office equipment repair and maintenance with vendors. 08/2019 to 12/2020 DEAN'S ASSIOCIATE Company Name – City , State Performed clerical duties, maintain files, and organize documents, photocopy. Provided accurate information in person or by telephone to students, staff, and public applying knowledge of University programs, policies, and procedures. Processes various documents; reviews for accuracy and completion; obtains all necessary signatures; routes to appropriate personnel. Requisitioned supplies, printing, maintenance, equipment, and other services Operates information systems to produce conventional and unconventional correspondence, reports, and forms. Decreased office expenditure by 20% by implementing needed controls on stock/supplies and standardizing ordering procedures Maintains confidentiality in all matters pertaining to the University. Resolved interpersonal conflicts by listening, finding common ground and building relationships. 01/2017 to 03/2018 ASSISTANT CASH OFFICER Company Name – City , State Prepared financial reports relating to invoicing bills, account payables and receivables. Reconcile invoices and identify discrepancies. Obtained documents, clearances, certificates, and approvals from other departments to ensure proper documentation. Managed over 50 customer requests via telephone and email per day. Prioritize and manage own workflow to ensure quality and efficiency (i.e. meet deadlines; be flexible in adjusting to changing work priorities) Strong knowledge and understanding of cash management products, credit process and pricing philosophy Demonstrates innovative approaches to business development and meeting client needs Managed high priority and confidential correspondences (e-mails and phone calls) Sense of urgency when appropriate with a strong commitment to business ethics and audit requirements 07/2015 to 10/2015 COMMERCIAL BANK INTERN Company Name – City , State Open and maintain customer accounts by recording information. Identifying and assessing customers' needs to achieve satisfaction. Managing incoming calls and customer service inquires. Used company's accounting software to verify customer identity before withdrawals were made. Assisted with inter-branch bank reconciliations at the end of each month. Assisted the accounting department in the preparation of documents for audit. Process standard teller transactions for customers including servicing client accounts, cashing checks, balancing cash drawers and correcting discrepancies. Developed research reports and gained experience within the bank's finance, credit risk, commercial lending, consumer lending, mortgage lending, operations, and strategy departments. Engaged colleagues as an efficient branch operational team, balanced daily work, and studied monthly financials. Performed teller functions in accordance with established bank policies, procedures and regulations. Education 12/2020 Master of Science : Finance Webster University - City , State 12/2020 MBA Webster University - City , State 07/2016 Bachelor of Science Accounting : Accounting And Finance Afe Babalola University - City Certifications ORGANIZATION A.S.A – African Students Association Webster University (October 2018 – Present) Position – member ATSWA- Accounting Technician Scheme West Africa (July 2015- present) Position -member Certificate in Leadership development – African Leadership Development (April 2017) ICAN-Institute of Chartered Accountants of Nigeria (2018) | FINANCE |
BANK TELLER Professional Summary Personable, high-energy nursing professional. An ambitious individual who has a demonstrated ability to address patient's needs in a timely manner. Proven success in dealing with patients and families from different backgrounds. Eager to work in a busy environment to achieve the highest level of patients' satisfaction. Licenses CPR certified through American Heart Association Skills Medical Terminology Vital Signs & Patient Monitoring Electronic Health Record HIPPA Regulations/ Privacy Patient Safety & Care Patient Advocacy and Support Medication Administration Professional Experience 09/2015 to Current Bank Teller Company Name － City , State Professional tellers are responsible for providing a positive customer experience that leads to improved satisfaction and sales. Professional tellers process transactions accurately and efficiently in a fast-paced environment while simultaneously introducing products and services that meet the customer's needs and encouraging customers to expand their relationship with Bank of America. Your duties may include, but are not limited to the following: Create a connection and develop rapport with customers to provide outstanding, personalized service Listen carefully and connect with customers to understand their top financial priorities and to uncover products and solutions that will benefit them Ensure customers/clients are quickly connected to the appropriate teammate with the expertise to meet their needs Meet or exceed sales goals by influencing customers to learn about products/services that will benefit them Build, develop and maintain partnerships with teammates and specialists to maximize effectiveness and serve customers. 09/2014 to 05/2015 Retail Sales Consultant Company Name － City , State Interacting among clients with a primary focus on business retention and new business roll outs; provided superior support services aligned to the client's priorities in order to drive loyalty and maximize the business value of their investment. Driven to meet all sales goals and educated all customers on available promotions and product plans. Maintain strong knowledge of all products, accessories, pricing plans, promotions and service features. Provide efficient, courteous customer service and assist in all aspects of product offerings and services. Recognized as number one in the store for newest accounts opened for the months of February and March 2015. Ranked Top 5% in store the entire term of employment Voluntary customer service training completed, gained advanced customer service skills to improve productivity Established strong networking relationships with every customer. 12/2011 to Current Aviation Resource MANAGER Company Name － State Review, plan, and implement aircraft and crew schedules from day of scheduled events to 6 months in advance to ensure optimum crew and aircraft usage relative to clients requests while accounting for crew rest requirements, crew schedules, aircraft maintenance, and unexpected developments. Processed 9,500 flight requirements, verifying currencies in Aviation Resource Management System with zero delays in status. Conducted 62 flight record reviews, updating personnel data reducing workload by 20 percent. Organized base training for 21 personnel on best practices. Adapted by 4 Organizations). Oversee and supervise 12 personnel during daily operations. 07/2011 to 12/2011 Administrative Executive Company Name － City Provided high-level administrative support to 5 leading military officials by conducting research, preparing statistical reports, handling information requests, and performing clerical functions such as preparing correspondence, emailing, receiving visitors, arranging conference calls, and scheduling meetings. Train and supervise lower-level clerical staff. Authenticated 487 authorizations for 375 personnel with 100 percent accuracy. Organized office filing plan, labeling/auditing 800 packages ensuring compliance. Generated 24 flight orders for North Atlantic Treaty Organization; 67 successful training tasks completed. Education and Training 2012 High School Diploma Jefferson County High School － City , State , 30434 GPA 3.7 Graduated top 5% of my class 2015 Aviation Management Community College of the Air Force GPA: GPA: 3.5 Aviation Management 2015 Georgia Southern University BLS through AHA. Expires 2017 2016 Associates in Pre Nursing East Georgia State College － City , State , 30458 2017 Nursing Georgia Southern University － City , State , United States GPA: GPA: 3.6
Completed
First Semester of Georgia Southern Clinical. Acute Nursing Clinical at East Georgia Regional Medical
Center Med Surgical Floor and St Joseph Candler Hospital TCU. Additional Information Awards
Airman of the Year (X2)
Aviation Resource Manager of the year Major Command Level (Air Combat Command)
Airman of the Quarter Squadron Level (X6) Air Force Achievement Medal. A member of the Student Nurses Association at Georgia Southern University | AVIATION |
JR PUBLISHER MANAGER Summary Media Buying and Optimization Since September 2011 I've started to work at advertising companies. At the beginning of my experience, I did telemarketing activities that allowed me to promote and sell business' projects to potential and faithful customers. I began the major work experience at a multinational corporation (in Milan). This gave me several concepts and procedures to plan client's digital advertising campaigns. Customers I worked with were: Calvin Klein, 20th Century Fox, Luxottica, Paypal, Indesit, Panasonic, Pernod Ricard, Burberry, Fastweb, Allianz. I worked as Digital Manager's assistant. In January 2014 I started to work at an Affiliation Marketing Agency. I scheduled email marketing campaigns relating to several industries: finance, insurance, telco, travel, date, general products and services. I was in charge of the following campaigns: Edenred, Poinx, Utet, Compara Meglio, Photobox, etc. I'm cheerful and determined person. Also I'm inquiring person and I like knowing the news. I'm able to manage my work in orderly and precise way; I'm able to work in stressed situations and I respect fixed deadlines. Career Objectives Highlights Driving license: B Key skills: Telemarketing Web Marketing (Display advertising, DEM) Knowledge of Microsoft and Office applications Good knowledge about these advertising software: NetBox, AdRelevance, Nielsen Audiweb, Amnet platform Good familiarity with devices (mobile, tablet) Competitive analysis Strategies and performance analysis Experience JR Publisher Manager Jan 2014 to Mar 2014 Company Name Company Website: http://www.clickpoint.com/it/ Clickpoint is a Digital Marketing Company that supports clients in getting the most from their online campaigns in terms of Return on Investment. Key responsibilities: Planning Direct Email Marketing campaigns Managing relationships with publishers in order to: define online campaigns pipelines; give suggestions about the best campaigns suitable for the reference database; define remuneration models Managing DEM campaigns on targeted databases (on behalf on advertisers) Monitoring and controlling DEM's previews: sending the kit with details campaign; reception previews; customer approvals Marketing analysis about clients' performances Campaigns' optimization. JR Digital Media Planner Nov 2011 to Nov 2013 Company Name Company Website: http://www.aegismedia.com/ Aegis Media is a multinational media agency that helps clients build consumer relationships by communicating their products and brands effectively. Its services include communications strategy through digital creative execution, media planning and buying, mobile applications, SEO, brand tracking and marketing analytics. Key responsibilities: Planning advertising campaigns on desktop and devices (mobile and tablet) Setting and data-mining of competition data (target/product) Drafting proposals to plan the advertising spaces and budget allocation Elaboration of media plans Purchasing and booking adv spaces with relative documentation Processing sheets of materials' technical specification for creative agencies Verifying the adv banner accuracy Constant check on campaigns in progress Sending planned format screenshots to the customers in order to certify the online Arranging a final report and a Post Evaluation (learnings and builds for future campaigns) Setting and proposing strategies for pre-campaign phases Analysis and optimization of internal processes or client. Business developer Oct 2011 to Nov 2011 ART STUDIO 3 s.n.c. Milan (ITALY) Company Website: http://www.artstudiotre.it/ Art Studio 3 is an Integrated Marketing Communication Agency. It offer several services: creation/restyling of corporate image or product concept; artwork and copywriting; graphic design of logos and brands; creations of advertising pages, brochures, catalogues, in-store elements, etc.; photographic services; public relations; studies of packaging and merchandising; video productions and graphic animations; production of tv, radio and multimedia commercial contents; conception and preparation of stands and show-rooms; design of fashion collections. Key responsibilities: Acquisition of potential clients through the promotion of new creative projects Telemarketing activities to keeping the faithful customers Preparing and sending presentations to the clients Customers portfolio management. assistant of bank clerks Jun 2006 to Jul 2006 Company Name Banca Popolare di Milano). Company Website: http://www.bpm.it/it-com.html Key responsibilities:. Assistance to the heads of financial transactions (buying and selling government securities, bonds, mutual funds, etc.). Acquisition of knowledge about the roles and working dynamics within the financial department. Education Master , Digital & Social Media Marketing May 2014 underway Digital-Coach Institute Digital & Social Media Marketing Diploma , Accounting, Commercial and Coder June 2007 Accounting, Commercial and Coder ECDL European Computer Driving Licence Certificate June 2007 Istituto Tecnico Commerciale G. Maggiolini - Milan (ITALY) Occupational skills covered: Economics, Mathematics, Computer Science Qualifications December 2013 Waystage 3 Certificate - English Language June 2007 Degree , Advertising and Public Relations July 2011 Advertising and Public Relations DIGITAL: SEO, SEM & Display Advertising, Web Analytics; E-Commerce, Mobile & Social Commerce, Email Marketing, Facebook Marketing; Inbound Marketing & Lead Generation, Online & Offline Strategies integration Languages Italian
Languages: Italian (mother tongue)
English (intermediate)
Spanish (moderate) Interests Gym, Skiing, Travel, Dance Personal Information Skype: ale.deiulii
Date of Birth: 2 August 1988 Additional Information Skype: ale.deiulii
Date of Birth: 2 August 1988 Personal Interests
Interests: Gym, Skiing, Travel, Dance Skills Acquisitions, Advertising, advertising (copy, ART, art direction, Agency, bonds, Branding, brochures, budget, c, Driving license, com, Competitive analysis, concept, copywriting, corporate communications, client, clients, data-mining, databases, database, documentation, Drafting, Driving, E-Commerce, Economics, Email, English, fashion, fast, financial, funds, government, graphic design, graphic, html, http, image, Italian, logos, Managing, Marketing analysis, market research, marketing, Marketing Communication, materials, Mathematics, media planning and buying, media plans, merchandising, Office applications, multimedia, optimization, packaging, performance analysis, presentations, PR, processes, progress, promotion, proposals, Public relations, Purchasing, radio, reception, Recruitment, selling, securities, Spanish, specification, speech, statistics, strategy, Telemarketing, tv, Video, Website, Web Marketing, written | DIGITAL-MEDIA |
ENGINEERING TECHNICIAN Professional Profile To obtain a challenging career in Electronic Technology field. Extensive experience successfully testing and analyzing complex circuit packs and systems.
*Takes the initiative to take on challenging problems and follows through to their resolution.
*Capable of working independently or as a team player.
*Worked with fiber optics receivers and transmitters since 1999. Qualifications Critical Thinking Effective Multitasking Deadline Compliance Works well under pressure Highly responsible and reliable Establishing goals and setting priorities Team player Initiative to work independent Experienced in production scheduling Excellent problem solving skills Troubleshooting at component level Schematics reading Microsoft Office Suite expert Relevant Experience Personally managed production activities to guarantee 100 % of orders were shipped on-Time. Promoted to Team leader within 4 years of employment. Planned, directed, coordinated and assigned manpower to efficiently meet production requirements. Tracked daily processing reports with 100 % accuracy. Cut inventory by more than half and improved on-time delivery to 100 % by reducing the scrap. Proudly rated by management as a leading performer. Worked with R&D and technical services teams in the execution of experimental and pivotal batches. Problem Diagnosis Used operational knowledge of systems, parts and components to solve problems that arose during assembly. Work Experience Engineering Technician 12/2014 － 05/2015 Company Name City , State Tested CWB and analyzed to the component level. Work from complex and detailed manufacturing documentation and/or verbal/written instructions. Install parts along a moving production line. Engage in the practical application of engineering science and technology. Thermal Technician 07/2006 － Current Company Name City , State Leads the Thermal Production Line Engage in the practical application of engineering science and technology Analyze and interpret blueprints determine and precise specification Work from complex and detailed manufacturing documentation and/or verbal/written instructions Apply basic mathematical skills to solve technical problems Measure dimensions of products to verify conformance to specifications using measuring instruments such as rulers, calipers, gauges and/or micrometers Handled, measured and mixed chemicals following prescribed methods and testing requirements Perform leak checks on vacuum and mechanical assemblies using leak detection systems Set up and operate production equipment in accordance with current good manufacturing practices and SOPs Calibrate and Align focal plane arrays, perform video set-up, function test, verify alignment, electrical alignment, MRT, MRC and final test for Thermal Devices Prepare operational reports and provide information to supervisors Recommended corrective actions to minimize rate of product defects Communicate product and machine failure details to the design team and reliability departments Maintain repair status in spreadsheets used in the production department quality review meetings Technical Support Specialists 02/1992 － 11/2003 Company Name City , State Helped achieve company goals by supporting production workers. Worked with engineers on troubleshooting issues with the test systems. Performed testing and troubleshooting of any/all products including printed wiring boards integrated circuits and systems to meet engineering specifications. Trained peers on analysis processes getting them up to speed. Performed daily analysis routines using established troubleshooting techniques, developing, and implementing new techniques. Knowledgeable in the application of advanced electronics theories. Collaborated and worked with supervisory, engineering and other functional personnel in conducting special studies and proving in new equipment. Worked with the engineers in starting up the surface mount line. Worked on the HP test sets. Troubleshoot field returns using schematics. Tuned circuit packs to different wavelengths. Education 2002 Associate of Science : Northern Essex - Electronic Technology Engineering computer System City , State , USA 3.7 GPA Certificate in Microsoft Office Graduated Deans List 2004 AssocIate Degree : Hesser College - Paralegal Studies City , State , United States GPA: GPA: 4.0 Coursework in English, Communications and Writing Legal System training of class Affiliations Organized a team at Lucent to make the workforce and management work together in order to have better communications, more productive and satisfied workforce. Skills Microsoft office Suite (2013) Reading Schematics Troubleshooting Problem solving Lean Manufacturing Inventory Government Sell-Offs | ENGINEERING |
SENIOR MARKETING MANAGER Executive Profile Savvy Marketer with over 12 years of experience helping sales teams fill their funnel with high quality leads. My ability to take a growth hacking approach to lead generation has helped me lead teams to exceed objectives within every aspect of the customer lifecycle. My passion for marketing is centered around customer
acquisition, brand awareness and nurturing growth through business development & strategic partnerships. Skill Highlights Partner Marketing Paid Social eCommerce Paid Search Email Marketing Branding Analytics B2B & B2C CRO Content Marketing Lead Generation SEO Core Accomplishments Senior Marketing Manager Developed Customer Segmentation Persona's by leveraging historic sales data. Grew Online Subscriptions 30%, while revenue grew 43% (Q1 & Q2 vs. Q3 & Q4) Professional Experience Senior Marketing Manager May 2016 to Current Company Name － City , State Improved Organic Traffic by over 40% by applying best practices & launching Content Marketing strategies Grew Online Subscriptions 50%, while revenue grew 43% (Q1 & Q2 vs. Q3 & Q4) Improved eMail Marketing open rates by 37%, and click through rates by 117% through A/B testing and established departmental best practices Grew OEM Partner Marketplace downloads by 4x by applying App Store Optimization best practices Developed Paid Search strategy that resulted in YOY MQL's Growth 2016 (Q3 330%, Q4 617%), and 2017 Q1 112%. Digital Marketing Consultant Sep 2014 to Apr 2016 Company Name － City , State Discovered growth opportunities through data analytics and optimization Developed Program Roadmap for Clients Marketing Campaigns. Developed & Managed B2B Lead Generation Campaigns across multiple marketing channels Worked Closely with Clients marketing vendor on Re-launches and Optimization Implementation. Digital Media Manager Oct 2008 to Aug 2014 Company Name － City , State Worked closely with Product, Sales & Marketing on all new Product Releases Managed a team of 9 Account Managers Decreased Advertiser churn rate by 37% through optimization best practices Developed Quarterly Strategic Plans to address Sales goals Managed and drove team to generate $16 Million in Ad Revenue. SEO Manager Sep 2007 to Jul 2008 Company Name － City , State Developed Digital Marketing Strategic Plan for Playphone & its Partners Generated over $12 Million in Revenue (100k mobile subscribers) Partner revenue increased by 37% Managed Analytics for SEM, SEO & Mobile channel. Campaign Manager Feb 2005 to Sep 2007 Company Name － City , State Manage In-House SEM Budget of $5MM Annually. Developed A/B & Multivariate UX testing across SEM & SEO Channels. Managed over $1M in Publisher Revenue. SEO Associate Jun 2004 to Feb 2005 Company Name － City , State Developed & Executed Link Building Strategies. Increased DVD Movie Channel Traffic by 60%. Developed SEO Strategy to be applied to all editorial content. Communications Intern Oct 2003 to May 2004 Company Name － City , State Content Marketing. Email Marketing. Press Release Development. Education Masters of Business Administration 2015 Saint Mary's College of California － City , State Bachelor of Science , Public Relations 2004 San Jose State University － City , State Public Relations Skills Marketing Automation, Strategic Partnership, Business Development, Analytics, Management | DIGITAL-MEDIA |
FIELD PROJECT SUPERVISOR Summary Administrative aviation logistics professional with 26 years' experience working in the military sector including 20 years' operating in a supervisory position. Tracked and managed U.S. Navy and Marine Corps aeronautical logistics assets performing above and beyond the requirements of the Military Occupational Specialty (6046/6047). Additional roles include management, personnel development, and quality assurance.
Outstanding leader and team builder; established and managed programs; coached and mentored personnel. Exceptional technical and technology skills. BA in Human Resources Management. Skills Secret Clearance. E-commerce Supply Chain Management Logistics Management Microsoft Office Suite NTCSS SAP Technical Publications Technical Writing Six Sigma Green Belt Maintenance Administration Experience 01/2015 to Current Field Project Supervisor Company Name Managed U.S. Naval Aviation Logistics Command Management Information System, Optimized-Organizational Maintenance Activity (NALCOMIS OOMA) implementations, operation, and training for 7 diverse tactical aviation units comprised of more than 48,400 Naval aircraft systems, parts and publications worth more than 11 billion dollars. Organized and managed compliance, inspections, and repairs for more than 19,500 logistic components installed on 130 U.S. Naval aircraft and ejection seats and 260 engines. Generated and released over 400 critical U.S. Naval aircraft, engine, and summary analysis reports for 130 aircraft, ejections seats, and 260 engines to assist higher headquarters in strategic planning. Developed numerous spreadsheets that assisted the Marine Corps Aviation Branch to streamline the in-service repair process for 130 U.S. Naval aircraft and increase asset readiness goals by 20%. Successfully managed 7 critical aviation programs completing 12 logistics inspections necessary to conduct combat operations. Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans. Develops and directs one or more work streams of cross-functional store planning projects in all formats. Directs Associates, including managers, on process and procedures for Facility set-up projects, including
reviewing new modular plans, planning merchandise placement based on modular requirements, and advising on
assigning additional staff to assist to ensure Company and Facility goals are met. Drives and monitors sales and project budget. Drives the implementation of real estate plans for project facilities (for example, remodels, new stores,
relocations, new formats, expansions). Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity. Models, enforces, and provides direction and guidance to Associates on proper Customer service approaches and
techniques to ensure Customer needs, complaints, and issues are successfully resolved within Company
guidelines and standards. Additional Information
U.S Marine Corps. 01/2012 to 01/2015 Aviation Implementation Manager Master Sergeant Company Name － City , State Managed project logistics for Naval aviation and ship software system assets. Supervised project staff. Monitored project progress. Prepared status reports. Managed project deliverable documentation for compliance and accuracy. Provided functional and follow-on support for software systems and assets tracked
U.S. Marine Corps. 01/2002 to 01/2012 Aviation Administration Manager Staff Sergeant Gunnery Sergeant Company Name － City , State Maintained Government Aviation Logistics Information Systems and databases. Scheduled, tracked, and requisitioned aircraft components and systems for Naval Aviation compliance. Performed data entry screening for compliance of U.S. Naval aircraft, ejection seat, and engine repair compliance. Developed and maintained aviation metrics, logistic reports, process documentation, and safety records to support unit operations and planning. Gathered, organized, and analyzed aircraft logistics component discrepancies to develop solutions. Developed logistical training procedures, guides, and course materials, such as handouts or visual aids. Oversaw all safety standards, occupational safety, and safety affairs on the job. 01/1987 to 01/2012 Aviation Administration Program Manager/Data Analyst Sergeant Staff Sergeant Gunnery Sergeant Maintained Government Aviation Logistics Information Systems and databases. Distributed maintenance schedules and logistics work orders to the maintenance departments. Verified source logistics data for completeness and accuracy. Computed and analyzed aviation logistics data, using statistical formulas, computers, and calculators. Completed configuration management actions such as compliance discrepancies during flight operations, special logistics inspections, and conditional inspections relevant to aircraft systems and components. Developed, interpreted, and tracked the timely aviation logistics data and reports to support the unit's strategic goals and milestones. Education and Training 2015 Bachelor of Arts : Human Resources Management Business Administration Ashford University － City , State Human Resources Management 3.8 Business Administration 2013 Defense Acquisition University － City , State Ethics Training for Acquisition Technology and Logistics 2012 Defense Acquisition University West Regional Campus － City , State Contracting Officers Representative 2011 Lean Six Sigma Green Belt Course
Lean Six Sigma Yellow Belt Course
Lean Six Sigma White Belt Course US Department of the Navy － City , State Skills streamline, budget, calculators, configuration management, Customer service, data entry, databases, direction, documentation, E-commerce, functional, Government, Information Systems, Logistics, Logistics Management, maintenance schedules, materials, Microsoft Office Suite, Management Information System, monitors, Naval, occupational safety, Organizational, policies, progress, Publications, real estate, repairs, safety, sales, SAP, Six Sigma, spreadsheets, strategic, strategic planning, Supply Chain Management, Technical Writing | AVIATION |
OPERATIONS COORDINATOR Summary Dedicated and focused Office Manager who excels at prioritizing, completing multiple tasks simultaneously, and following through to
achieve project goals. Seeking a role of increased responsibility and authority. Resourceful and accomplished with extensive office
operations and personnel organization expertise. Highlights MS Office NetSuite Sales Office Ally Business Development Sound Judgment Social Media and Networks Managing Multiple Priorities Articulate Public Speaker Calm Under Pressure Account Management EProcessing Network Team Player Operations Management Eye for Detail Computer-Savvy Community Outreach New Customer Acquisition Interpersonal Skills Multi-Media Marketing Accomplishments Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude. Successfully planned and executed corporate meetings, lunches, and special events for groups of 20+ employees. In charge of implementation of Office Evolution Columbus's social media, marketing, and online blog presence. Experience Operations Coordinator March 2016 to Current Company Name - City , State Human Resources Administrator for Portland branch. Payroll Administrator Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Maintained the front desk and reception area in a neat and organized fashion. Designed electronic file systems and maintained electronic and paper files. Served as central point of contact for all outside vendors needing to gain access to the building. Made copies, sent faxes and handled all incoming and outgoing correspondence. Facilitated working relationships with co-tenants and building management. Organized files, developed spreadsheets, faxed reports and scanned documents. Created weekly and monthly reports. Business Center Manager June 2015 to March 2016 Company Name - City , State Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Maintained the front desk and reception area in a neat and organized fashion. Designed electronic file systems. Handled all media and public relations inquiries. Served as central point of contact for all outside vendors needing to gain access to the building. Dispersed incoming mail to correct recipients throughout the office. Supplied key cards and building access to employees and visitors. Made copies, sent faxes and handled all incoming and outgoing correspondence. Facilitated working relationships with co-tenants and building management. Organized files, developed spreadsheets, faxed reports and scanned documents. Created weekly and reports. Properly routed agreements, contracts and invoices through the signature process. Managed daily office operations and maintenance of equipment. Billing and invoicing. Language Arts Instructor August 2013 to August 2015 Company Name - City , State Promoted good behaviors by using the positive reinforcement method. Maintained daily records of children's individual activities and behaviors. Created and implemented developmentally-appropriate curriculum that addressed all learning styles. Incorporated music, art and theater into lesson planning. Developed professional relationships with parents, teachers, directors and therapists. Helped prepare daily lesson plans for activities and lessons. Supplied one-on-one attention to each student, while maintaining overall focus on the entire group. Communicated effectively with educators from various grade levels. Teacher June 2009 to August 2013 Company Name - City , State Promoted language development skills through reading and storytelling. Conducted small group and individual classroom activities based on differentiated learning needs. Applied the positive reinforcement method to redirect negative behaviors. Observed students to supply teachers with feedback regarding potential learning blocks and opportunities for support. Organized field trips to local parks, fire stations and zoos. Encouraged students to be understanding of and helpful to others. Education Bachelor of Science : Elementary Education , 2012 Ball State University - City , State Elementary Education Emphasis in technology, psychology, development, educational theory, and behavior management. Coursework in emergency preparedness. Minor in Educational Technology. English and Creative Writing coursework. Skills Account Management, Articulate, Billing, Business Development, Interpersonal Skills, Contracts, Creative Writing, Emergency Preparedness, English, Invoicing, Lesson Planning, Managing, Marketing, Networking, Operations Management, Presentations, Public Relations, Public Speaker, Sales, Team Player, Phone Answering | ARTS |
LEAD ARTIST Summary I'm a fast-learning and enthusiastic animator seeking professional experience. I have over 7 years of formal art training, both digital and traditional. I'm skilled at design and character animation. Software Skills Animation: Toon Boom Harmony, TV Paint, Adobe Flash Illustration: Adobe Photoshop, Adobe Illustrator, Aseprite, Paintool SAI, Gimp Post-Production: Adobe After-Effects, Adobe Premiere, Final Cut Pro Experience 02/2017 - Current Company Name － City , State Lead Artist Design custom D&D character sprites, "party" and menu screens, and backgrounds fitting 8-bit video game aesthetics for an upcoming Dungeons and Dragons YouTube series. 06/2016 - 08/2016 Company Name － City , State Digital Arts Assistant Instructor Assisted in teaching digital art, film, photography, minecraft-modding, coding, and animation to kids ages 5-18. 05/2015 - 08/2015 Company Name － City , State Canvassing Manager Gathered donations for the ACLU's proposed Employment Non-Discrimination Act for the protection of LGBT+ people in the workplace. Education 2018 Loyola Marymount University － City , State , United States Bachelor of Arts : Animation Created two 5-minute animated short films with peers Designed and programmed two games Working knowledge of industry-standard animation programs 2014 Da Vinci Design High School － City , State , United States High School Diploma : Art & Design Project based learning Published a small comic book with peers Presented designs to Karten Design Placed first with my team in the Junior Qualcomm Tricorder X-Prize Design competition | DIGITAL-MEDIA |
PROCUREMENT ANALYST Accomplishments New Professional Organization Attend seminars and events relevant in today's business market. Karass Effective Negotiating Training to develop key negotiating skills Six Sigma Yellow Belt Certification. Professional Experience Company Name March 2012 to Current Procurement Analyst City , State Performs strategic sourcing of MRO (Maintenance, Repairs, and Operations) items for the company's North American manufacturing locations as well as supplier management of the strategic suppliers - spend $70M+ Sourcing functions include contract strategy development, issuance of contract RFQs and RFPs, supplier proposal analysis, negotiations, awards and implementations. Responsible for all supplier performance and the on-going management of strategic supplier relationships. Creates integrated processes among internal functions (e.g., operations, purchasing and logistics) and outside suppliers. Support teams in conducting negotiations with financial/bid analysis and developing talent Assists in the development of the global commodity strategy and the implementation plan to leverage opportunities across sub-commodities and monitors compliance in order to capture savings. Demonstrates execution and leadership in commodity management, strategic sourcing, portfolio management, Total Cost of Ownership, value chain analysis, supplier relationship management and implementations across the enterprise globally. Understands the strategies, demands, and requirements of the enterprise and works to develop global commodity strategies that are consistent with short and long-term strategic plans. Analyzes the demand side for a commodity by completing spend histories and demand forecast, by identifying current suppliers, determining procurement involvement, historical contract compliance, and demand segmentation to enable the identification of demand side opportunities. Works collaboratively with the Procurement Services peers to prioritize opportunities and allocate resources. Identifies near and long-term opportunities within the commodity spend portfolio through market and business intelligence and interaction with Resource Units that will add value. Builds clear business cases/value propositions with supporting details to define the identified opportunities. Develops cascading implementation/transition plans to execute commodity sourcing strategies. Captures lessons learned throughout the execution of the sourcing strategy Work with team members to develop depth of procurement knowledge and skills. November 2010 to March 2012 Utility Technician City , State Blast Furnace laborer for day to day maintenance and operations to help in steel making application. Coke and Lime laborer assists in day to day supply of raw material to fuel the blast furnace operation. Company Name May 2009 to August 2011 Life Insurance Sales Agent Obtained Pennsylvania Insurance License. Established candidates for custom insurance packages, including life and auto insurance. Company Name May 2009 to November 2010 Personal Trainer City , State Created custom training programs for 100+ clients per week. Helped retain customer base and built new client list. Education California University of Pennsylvania 1 2010 CCAC City Ringgold Senior High School 5 2009 Bachelor of Science : Marketing Marketing Skills business intelligence, commodities, client, clients, financial, Insurance, leadership, logistics, market, Works, monitors, negotiations, enterprise, processes, Procurement, proposal, purchasing, relationship management, Repairs, strategy, strategy development, strategic, strategic plans, training programs Additional Information CERTIFICATIONS
National Academy of Sports Medicine (NASM) Certified Personal Trainer May 2009 - May 2011
Life Insurance License August 2009 - August 2011 | FITNESS |
HR ASSOCIATE MOBILIZATION COORDINATOR Summary Professional with extensive experience in Human Resources in Oil & Gas Company. Want to be part of an organization that allows me to utilize my strongest skills to achieve the goals for the company, as well as my own personal goals. Accomplishments MVP Award, Houston, 2009. Meeting Project Client set goal of mobilizations to Escravos GTL project year end 2008. Training Focus The basicc of Expatriate and Foreign Nationla Taxation, Houston, 2007 Death Notification Training, KBR Employee Assistance Program, Houston, 2008. Skills MS Office (Word, Excel, Outlook and powerpoint) SAP database, Applicant tracking system. * Strong organizational and Adminstrative skills * Develop and implement creative solutions with cost, efficiencey and deadlines. * Articulate and effective communicator and trainer * Committed to achieving company and personal goals and high quality performance standards. Experience 01/2009 to Current Company Name － City , State HR Generalist Mobilized high volume exployees overseas on short/long term in accompanied /unaccompanied status. Point of contact form the beginning till the end of expats/Inpat assignment. Directed and implemented human resource policies and procedures and provided guidance to field human resources managers. Created assignment offers compensation packages to include uplifts and base pay, per diem allocation, additional payments and benefits. Directed employee to employee relations, policy development, training, recruitment, payroll and benefits administration. Attended corporate planning meetings and assisted in re-writing international assginment policies and procedures. Sit in interviewes and trained new employees. Administer the Good and Services review program twice a year. Evaluated new hire documents and employee evaluations, and provided extensive training to staff members. Prepared and presented training seminars to other HR professional. Assist employee issues with benefits, payroll, HR systems and Administrative issues. Manage regions: Germany, Kuwait, Brazil, Australia, Italy, Mexico, China, Zambia, Angola. 01/2007 to 01/2009 HR Associate Mobilization Coordinator Company Name － City , State Handled unemployment and workers' compensation claims, maintained personnel files, and updated the company's affirmative action plan. Responded with sensitivity in a timely manner to employee problems and concerns. Presented company policies, procedures, philosophy, and benefits to new employees. Attended corporate planning meetings and assisted in writing policies and procedures. Arranged medical appointment, assignment paperwork, travel, hotel, car rental, temporary housing and tax briefings. Prepared and processed personnel transfer paperwork. Prepared and distributed correspondence to internal and external candidates * Apply for entry and work visas. Manage regions: Nigeria, Chad, Indonesia, Algeria, Canada, Qatar. 01/2005 to 01/2007 Administrative Specialist Administrative associate/ Tax assistant Company Name － City , State Managed the Tax Equalization Program for Expats and inpats. Collect check payments, verified amount and send to payroll for endorsement * Assist expats with completing tax forms and answer questions. Complete check request for reimbirsement of P&I on employees and IRS notices * Initiate move notices * Administer the Certificate of Coverage program for expats on assignment. Order office materials and supplies from varies vendors. Compose and types collections letters and other corresoindence by email or certified mail. Back up timesheet keeper and Web pan initiator. Codes and process invoices and overhead financial numbers. 01/2003 to 01/2005 Administrative Associate Provided administrative or secretarial support to a department. Worked to complete defined tasks in accordance with standard procedures. Supports general business operations by providing simply administrative support activities. Compiled, copies, sorted and files records of office activities, business transactions and other activities. collect and distribute department and employee's mail. Set up pouch mail for new projects. Took passport and visa pictures. Notified payroll, HR and A&F of employees new assignment or completions. Structured and maintained a clean and organize office area. Education and Training 2007 A.A : General Studies San Jacinto College － City , State General Studies 2010 B.A : Business Mgt University of Houston Downtown － City , State Business Mgt HR mgt VP - SHRM UHD chapter Activities and Honors Member, SHRM, Houston, 2009 to 2017 Member, HR Houston, 2009 to 2018 Member, Houston International HR Roundtable LLC, Houston, 2011 to 2015 Languages Fluent in Spanish and English - Read, Write and Speak * Skills administrative support, benefits administration, business operations, employee relations, process invoices, policy development, SAP, Structured | HR |
CONSULTANT Highlights TECHNOLOGY SKILLS Visual Basic * HTML * JavaScript * SQL * XML * Python * MVC * FileMaker * PHP * Advanced Excel * SiteCatalyst CORE COMPETENCIES Problem Solving * Relational Databases * Process Reengineering * Customer Relations * Staff Management Startups & Transitional Environments * Systems Integration * Data Migration * Reporting & Automation Accomplishments Received Sales Achievement Award for attaining 163% billable hours target with 5/5 customer satisfaction rating Experience Company Name City , State Consultant 01/2010 to Current Publicly traded (ADBE) digital technology company specializing in content creation and online analytics annual sales of $4.4 billion Support simultaneous client consulting engagements by performing product implementations, technical problem solving, and ad hoc client requests for Fortune 500 companies such as Home Depot, Disney and REI. Promoted internally to a non-billable position needed to retain and rebuild relationships with dissatisfied clients in the US and EMEA through problem resolution, both distant and in-person. Participated in product integration team as the product expert for SiteCatalyst and SearchCenter during acquisition integrations. * Received Sales Achievement Award for attaining 163% billable hours target with 5/5 customer satisfaction rating * Designed and coded custom tools for automating and improving client campaign creation, management and deployment resulting in an average 60% increase in campaign management efficiency per client * Increased services revenue by 15% from clients such as Home Depot, Disney and REI by developing tools to increase effective advertising spend * Supported EMEA clients such as General Motors, Daimler and TicketMaster by performing product implementations and training, technical problem solving, and custom client solutions Company Name City , State Controller 01/2008 to 01/2010 Provider of medical coding information annual sales of $12 million acquired by Access Intelligence in 2009 Oversee all financial functions, including audits, monthly financial statement preparation, daily cash flow, debt and equity management, VC reporting, executive reporting, cash and revenue forecasts/budgets. Perform systems management, new system integration and associated data migration. Manage six-person department with two direct reports. * Shortened finance's 15-day month end process to 3 days by automating month end processes. * Decreased G&A cost by 40% annually, and received first deficiency-free audit by automating processes and accounting transactions into daily operations. * Developed new proprietary operational system combining CRM, inventory, financial management, sales, fulfillment, call center tracking, and QuickBooks integration. Cell: 801-910-6500 * Greg@TheVarium.com Professional experience continued Company Name City , State Controller 01/2007 to 01/2008 Provider of electronic medical record management and data repository solutions annual sales of $12 million Managed the financial health of the organization, including audit procedures, billing, credit card management, customer support, month-end close, equity and debt management, budgeting/forecasting, and daily cash management. Regularly utilized Salesforce.com, Oracle, SQL, VBA and Excel to process daily transactions and report daily on the status of company metrics and forecasts for SAAS and enterprise sales. * Increase customer retention by 54% by monitoring customer usage trends to identify and save at-risk customers * Hiring and firing of personnel as company cash flows permitted; customer point of contact for conflict resolution * Enhanced customer relationship management capabilities by implementing Salesforce.com; migrating historical information, and training employees on tool functionalities Company Name City , State Internal Auditor 01/2006 to 01/2007 Publicly traded (ANET) credit card processor annual sales of $40 million acquired by Visa in 2010 Charged with monitoring and testing financial and IT systems, controls, and processes for COSO, SOX, COBIT, and audit compliance. Regularly utilized HTML, ODBC, VBA, XML, and Excel to test and improve system processes. * Increased testing efficiency by identifying and eliminating more than 100 tests through integration and systemization. * Automated customer applications; decreasing sales overhead by 15% per year & correcting $80K in erroneous commissions Company Name City , State Accountant 01/2005 to 01/2006 Broker dealer for 1031/Tenant in Common security exchanges, REITs, stocks, bonds annual sales of $120 million. Calculated weekly commissions and payments; managed AP, AR, and invoicing functions. Regularly utilized SQL, VBA, XML, and Excel to process daily transactions, commissions, and improve system processes. * Automated commission calculation time from 4 days to minutes by integrating existing systems through SQL. * Improved accuracy of customer and broker data by developing an MS Access based system to replace individual spreadsheets. Company Name City , State Regional Manager 01/2003 to 01/2005 Provider of third-party hospital billing recovery solutions Managed HCA and Iasis hospitals in Utah and the surrounding regions, with responsibility for each hospital and its employees, profitability, and billings. Directed 18-person staff with four direct reports. Regularly utilized SQL and Excel to process daily patients, applications and notes in an automated manner. * Increased territory size and enhanced Cardon's reputation with HCA by standardizing the hospital group's data reporting from insurance claims and third-party recoveries. * Improved regional profitability by 45% in eight months by increasing the use of Medicaid and Cobra benefits (identified through off-hours research). Company Name City , State Co-Founder 01/2005 to Current National on-site hair and makeup service with local salon, Studio Enizio annual sales of $500K Secured cash financing, manage daily cash flows, inventory optimizations, payroll, and federal and state tax filings. Education Masters in Business Administration : Business Administration Gore School of Business , City , State , US Masters in Business Administration Gore School of Business Westminster College, Salt Lake City, UT Bachelors : Accounting David Eccles School of Business , City , State , US Bachelors in Accounting David Eccles School of Business University of Utah, Salt Lake City, UT Certifications CPA Skills Annual Sales, Cash, Sales, Sales Of, Inventory, Filings, Payroll, State Tax, Integration, Integrator, Solutions, Increase, Training, Advertising, Award, Campaign Management, Clients, Content Creation, Deployment, Excellent Multitasker, Problem Resolution, Problem Solving, Rebuild, Satisfaction, Simultaneous, Technical Problem Solving, Million, Excel, Audit, Sql, Access, Customer Relationship Management, Forecasts, Billing, Accounting, And Accounting, Audits, Budgets, Coding, Crm, Data Migration, Financial Management, Fulfillment, Medical Coding, Operations, Quickbooks, System Integration, Systems Management, Credit, Credit Card, Xml, Auto Insurance, Benefits, Claims, Cobra, Data Reporting, Hospital Billing, Insurance Claims, Its, Medicaid, Territory, Budgeting, Budgeting/forecasting, Cash Management, Customer Support, Forecasting, Metrics, Oracle, Relationship Management, Saas, Salesforce.com, Software As A Service, Cobit, Html, Odbc, Processor, Sarbanes Oxley, Sarbanes-oxley (sox), Sox, Testing, Accountant, Ap, Ar, Broker Dealer, Invoicing, Ms Access, Payments, Security, Cpa, Customer Relations, Databases, Javascript, Model View Controller, Model-view-controller, Mvc, Php, Python, Systems Integration, Visual Basic | CONSULTANT |
CERTIFIED FITNESS TRAINER Professional Summary Energetic knowledgeable Fitness Professional with 10 years of experience creating and implementing fitness programs designed to accommodate a client's needs and requirements. Results oriented Fitness Professional with a passion for designing programs that improve fitness, increase stamina, develop a sense of well being as well as healthy lifestyle. Ability to motivate and inspire clients regardless of fitness level or experience while encouraging them to make habits that are life changing.
Core Qualifications Extensive experience developing High energy and passion for building wellness programming, including group relationships with members. exercise,personal training, weight loss ISSA Personal Trainer Certification. classes and youth fitness. Specialist in Fitness Nutrition. Hands-on experience providing exercise CPR and AED Certified. prescription for post cardiac rehab and YMCA Healthy Back Instructor. physical therapy patients. Strong leadership skills in fitness operations .
Accomplishments Launched a unique $8M YMCA/Hospital collaboration from the ground floor. Developed North Carolinas first XRKade Interactive Fitness Zone leading to national recognition. Doubled sales within the first 60 days. Led efforts to increase membership from 1,500 to 2,700. 80 % closing percentage leading our club 3 consecutive months. Collaborated with ASU HEPELS Department to seek $1M in federal funding to fight obesity Designed YMCA Corporate Wellness Challenge securing sponsorship/participation from 10 major companies. Experience Certified Fitness Trainer July 2013 to October 2015 Company Name - City , State Lead and manage department operations. Deliver exceptional customer experience by being a friendly, available, customer focused, excited team member. Provide technical support based on in-depth product knowledge to other associates and customers on all exercise/fitness merchandise. Drive sales through community involvement by building relationships with health organizations and hospitals. Consistently promote company programs including warranty sales, scorecard, private label credit card, etc. Personal Trainer & Lead Fitness Consultant November 2014 to September 2015 Company Name - City , State Built clientèle base by providing customized fitness programs including proper nutrition, cardiovascular exercise, resistance training to help members achieve their fitness goals. Promoted and sold memberships to potential members. Generated sales leads through walk-ins, TI's and promotions. Conducted appointments with members including assessments, nutritional counseling, instruction on proper form of exercises. Consult with members to define needs and formulate appropriate solutions to achieve desired fitness goals. Determined members' current physical status based on personal health and physical history. Designed individual exercise program consistent with the members' personal fitness and exercise goals. Fitness Manager, Personal Training Sales Manager September 2011 to June 2013 Company Name - City , State Oversaw the day-to-day operations doubling sales within first 60 days through staff training/coaching, superior member service and relations as well as high standards for facility maintenance and cleanliness. Hired, trained and supervised group exercise, personal training and membership sales team. Provided one-on-one personal training session for all new members. Generated interest and promoted sales for the Personal Training Program. Created goal specific exercise plans with both short and long term member goals. Worked to get more customers into the club and constantly expand the number of members. Fitness Consultant January 2011 to September 2011 Company Name - City , State Provided exceptional customer service for 24-hour "judgment free" 6,000 member fitness facility. Responsible for membership sales, tours, phone inquiries, facility cleanliness and management as well communicating policies in a positive manner. Worked independently utilizing strong judgment and decision making skills while providing encouragement and motivation to all members. Creativity and flexibility were put to the test as this position worked single handedly manning the operation at night. Health and Wellness Director May 2007 to March 2010 Company Name - City , State Delivered exceptional member service and programs for 1300 households. Hired, trained and supervised group exercise, personal training, wellness, and membership team members. Developed $800,000 budget as well as creating a marketing plan and promotional materials. Designed and delivered maintenance programs for Cardiac Rehab and Physical Therapy graduates. Provided fitness assessments, health risk appraisal and one-on-one personal training. Developed "Positive Attitude" Weight Loss Program for significantly overweight participants. Implemented and delivered YMCA Healthy Back Program. Established Membership Retention and Recruitment "Best Practices." Partnered with ASU to study physical exertion levels with XRKADE vs.traditional activity among elementary students. Created and promoted Total Health Program offering nutrition and wellness in collaboration with area health care providers. Education Bachelor of Science Degree : Recreation Management Marketing Appalachian State University - City , State Recreation Management Marketing Skills budget, coaching, counseling, Creativity, credit, customer service, decision making, staff training, facility maintenance, instruction, marketing plan, Physical Therapy, policies, promotional materials, Recruitment, sales, technical support, phone | FITNESS |
ACCOUNTANT Summary Accountant for a Medium sized Company Experience 01/2009 to Current Accountant Company Name － City , State Hired by their CPA firm to handle all accounting and job cost Reporting. 01/2007 to 01/2009 Accountant Company Name － City , State Hired by their CPA firm to handle all accounting functions.. 01/1997 to 01/2007 Accountant Company Name － City , State Installed new Peachtree Accounting System. Installed new computer system using a local area network and Added a Web site. Education and Training 1974 B.S : Business Administration Accounting University of Cincinnati － City , State Business Administration Accounting Interests Annapolis Amblers Walking Club, President &Trailmaster, Maryland Volkssport Assn, President, Chesapeake Civil War Roundtable. Skills accounting, CPA, local area network, Peachtree Accounting, Reporting, Web site Additional Information Interests
Annapolis Amblers Walking Club, President &Trailmaster, Maryland Volkssport Assn, President, Chesapeake Civil War Roundtable. | ACCOUNTANT |
CONSTRUCTION MANAGER Professional Summary Motivated Construction Manager highly effective at finding the best methods possible to complete exceptional construction projects. Strong knowledge of building construction and civil engineering principles and concepts. I collaborate successfully with staff and contractors to complete multi-million dollar projects. Skills OSHA Certified Excellent customer relations Subcontractor management Knowledgeable in construction safety Best building practices Interior and exterior renovation Scaffolding Commercial construction expert Fall Protection Plan (FPP) Strong interpersonal skills Design experience Project scheduling Building systems and services State Certified Erosion and Sedimentation Control Inspector Designed and built custom homes. Considered a Subject Matter Expert in all construction trades. Held State Certifications in Concrete Field, Asphalt Field, Soils and Aggregate. Project scheduling State Certified as an Erosion and Sedimentation Control Inspector. Held and recertified in Field Concrete Testing, Soils and Aggregate Compaction, Nuclear Gauge Safety and Hot Mix Asphalt field. Panned, Designed and built Custom Homes. Subject Matter Expert in all construction trades Work History Construction Manager 06/2011 to 02/2014 Company Name – City ,
State Perform construction Management and/or construction Inspection duties involving the erection of new structures; the installation of equipment and systems; or the alteration or major repair of existing structures, accomplish studies and design work of complex, conventional nature and, provide technical expertise and guidance to the Contracting/Engineering team during negotiations of individual delivery orders. Serve as the Construction Manager at multiple construction sites and is responsible for overseeing the design and construction of projects involving large scale state facilities and infrastructures which involve managing sizable monetary expenditures and rigid time frames for completion. Manage Observe and investigates construction at all stages to identify possible problems in contractor's work performance and in delivered materials and equipment and Complete the contractors Performance Evaluation. Performs biddability, constructability, and environmental reviews of plans and specifications to determine whether documents are clear and materials are readily available. Reviews plans and specifications to determine whether the project will be completely functional. Schedule and perform progress meetings and conference with the contractor to resolve differences of opinion. Acts as technical representation by interpreting and clarifying drawings and/or sketches, specifications and other proposal documents during the delivery order procurement process. Prepares reports reflecting the progress of construction activities, site and weather conditions, and any construction delays or unusual circumstances. Reviews and approves contractors' payment estimates against construction progress measurement data, and reports of materials and equipment used against information gathered from field inspections and survey reports. Coordinates construction operations with contractors and, where applicable, using agency representatives, and ensures that using agency is informed of construction status. Reviewed plans and specs during the schematic design of pre-construction. Coordinated utility service providers according to project schedules. Obtained building and specialty permits from local jurisdictional agencies. Conducted weekly production and operations contractor meetings, which facilitated stronger communication and the ability to resolve critical issues. Conducted all critical pre-installation conferences with general contractors, subcontractors, consultants and manufacturer's representatives. Worked with construction administration consultants to plan field observations on schedule. Digitally archived weekly progress and technical “Knowledge Base” photographs of all assigned projects. Prepared and followed through on all required punch lists. Oversaw the entire building turnover process, while enhancing communication between all construction management. Offered direction to landscape architects on all landscaping projects. Conducted routine quality audits to ensure that work was progressing per the specifications and initiated corrective actions. Guided and directed third-party inspectors through project construction, commissioning and closeout. Implemented systems to improve process efficiency and reduce the project duration. Construction Manager 04/2003 to 06/2011 Company Name – City ,
State Reviewed plans and specs during the schematic design of pre-construction. Coordinated utility service providers according to project schedules. Conducted weekly production and operations contractor meetings, which facilitated stronger communication and the ability to resolve critical issues. Performed regular job site observations to provide direction for all general contractor personnel. Conducted all critical pre-installation conferences with general contractors, subcontractors, consultants and manufacturer's representatives. Worked with construction administration consultants to plan field observations on schedule. Digitally archived weekly progress and technical “Knowledge Base” photographs of all assigned projects. Prepared and followed through on all required punch lists. Oversaw the entire building turnover process, while enhancing communication between all construction management. Assisted the operations group with warranty service repairs. Offered direction to landscape architects on all landscaping projects. Provided safety kits to all construction personnel, which complied with safety protocols for the job site. Prepared regular interval progress reports. Offered technical assistance to service providers. Reported the quality of performance on site to all site construction managers. Conducted routine quality audits to ensure that work was progressing per the specifications and initiated corrective actions. Guided and directed third-party inspectors through project construction, commissioning and closeout. Avoided construction delays by efficiently following through with all site inspections in a timely manner. Supported construction management in emergency repair and restoration on both oil and natural gas pipeline systems. Trained and promoted continued education for all onsite crew members. Performed project acceptance inspections. Conduct and scheduled training of Construction Inspectors. Hire and review the inspection staff and assume all administrative responsibilities. Education Certificate of Completion : Transportation Construction Management Institute 2012 Virginia Tech
- City ,
State Coursework in Project Management, Construction Management, and Accounting Continuing Education in Construction Management. Studied the Project Scheduling and Budget. Accomplishments Directed the installation of twin 1500 -gallon septic tank system and corresponding drain field. Managed the construction budget of more than $14 million dollar. Received a letter of praise from the Commissioner of Transportation. Received an award as the most outstanding student in the industrial arts department. Skills agency, delivery, functional, managing, materials, meetings, negotiations, procurement, progress, proposal | CONSTRUCTION |
BUSINESS DEVELOPMENT SPECIALIST/BRANCH MANAGER Summary Well-qualified and results-oriented manager with 10 years of experience in positions of increasing responsibility and duties. Top-performer with a track record of consistently meeting or exceeding organizational and customer expectations. Skilled at inspiring and motivating staff to better themselves and others around them. Proven team leader with experience in performance management, HRIS, training and development, and candidate recruitment. Highlights Team leadership Work force management Operations management Employee engagement Procedure development Training and development Experience Business Development Specialist/Branch Manager Apr 2015 to Dec 2015 Company Name － City , State Ensured the branches located in the assigned market area were properly staffed to meet the needs of the customers. Developed necessary procedures and processes to ensure staff operations were efficient and compliant with regulations and internal policies. Trained staff regarding new and updated policies, procedures and systems. Served as a Mortgagebot administrator and trainer for loan staff. Submitted loan and mortgage applications, reviewed credit and income to determine recommendation to assigned underwriter. Reviewed submitted loan and mortgage applications, income documentation, and creditworthiness in order to underwrite applications as appropriate. Cross sold products and services to customers as appropriate. Ensured all staff members were adequately trained both with respect to product knowledge, operational procedures, and selling techniques. Conducted sales training and staff development. Ensured that all reports and necessary information were completed in a timely manner. Conducted regularly scheduled sales, product, and customer service meetings. Maintained branch staff compliance with federal regulations including, but not limited to, Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, Regulation CC, Regulation D, Regulation E, and the credit union's information security program. Called on present and prospective customers and businesses within the office's market area. Actively participated in the community in a manner that reflected favorably on Members Choice Financial Credit Union. Directly supervised assigned personnel as follows: Reviewed candidate applications and resumes. Interviewed candidates for open positions. Selected new personnel as appropriate. Made provisions for the proper orientation and training of new personnel. Reviewed employee performance throughout the probationary period and on a regularly scheduled basis thereafter. Submitted employee discipline levels and/or discharge. Reviewed/Approved employee submitted time. Branch Manager II Apr 2013 to Jan 2015 Company Name － City , State Communicated with the District Manager, other Branch Managers, and appropriate staff personnel in order to integrate goals and activities. Managed the Branch in a manner that meets the financial service needs of customers in and around the community. Worked with the District Manager in establishing branch growth, sales, and profit objectives. Provided input and established branch objectives as well as outlined strategic plans to meet branch objectives. Submitted loan applications, reviewed credit and income to determine recommendation to underwriter. Met with customers regarding loan applications; followed-up with necessary documentation for determining the potential acceptance of the application. Ensured the branch was being properly staffed and that the staff was trained to meet customer service needs as well as sales objectives. Made certain that all office operations were performed in accordance with established bank policies and procedures, either directly or through appropriate supervisor, e.g., branch balancing, control of vault cash, etc. Ensured the proper security, maintenance, and cleanliness of the branch; supervised the opening and closing of the building and vault. Took necessary measures for the securing and accounting of negotiable papers. Coordinated with the sales staff to establish specific sales and customer service goals for each sales representative. Ensured all staff members were adequately trained both with respect to product knowledge, operational procedures, and selling techniques. Conducted sales training and staff development. Ensured that all reports and necessary information are completed in a timely manner. Conducted regularly scheduled sales, product, and customer service meetings. Served as an active member of the branch's customer service team. Conducted teller drawer audits, ATM audits, and vault audits, ensured branch cash was kept within recommended levels. Maintained branch staff compliance with federal regulations including, but not limited to, Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, Regulation CC, Regulation D, Regulation E, and the bank's information security program. Called on present and prospective customers and businesses within the office's market area. Processed teller transactions as needed. Actively participated in the community in a manner that reflected favorably on U.S. Bank. Directly supervised assigned personnel as follows: Submitted position requisitions into Taleo, reviewed candidate applications and resumes. Interviewed candidates for open positions. Selected new personnel as appropriate. Made provisions for the proper orientation and training of new personnel. Reviewed employee performance throughout the probationary period and on a regularly scheduled basis thereafter. Recommended salary increases; submitted employee discipline levels and/or discharge. Reviewed and approved employee timecards. Relationship Manager II Mar 2007 to Aug 2012 Company Name － City , State Communicated with the District Manager, other Branch Managers, and appropriate staff personnel in order to integrate goals and activities. Managed the Branch in a manner that met the financial service needs of customers in and around the community/region. Worked with the District Manager in establishing branch growth, sales, and profit objectives. Provided input and established branch objectives as well as outlined strategic plans to meet branch objectives. Met with customers regarding loan applications; followed-up with necessary documentation for determining the potential acceptance of the application. Ensured the branch was properly staffed and that the staff was trained to meet customer service needs as well as sales objectives. Made certain that all office operations were performed in accordance with established bank policies and procedures, either directly or through appropriate supervisor, e.g., branch balancing, control of vault cash, etc. Ensured the proper security, maintenance, and cleanliness of the branch; supervised the opening and closing of the building and vault. Took necessary measures for the securing and accounting of negotiable papers. Coordinated with the sales staff to establish specific sales and customer service goals for each sales representative. Ensured all staff members were adequately trained both with respect to product knowledge and selling techniques. Conducted sales training and staff development. Ensured that all reports and necessary information were completed in a timely manner. Conducted regularly scheduled sales, product, and customer service meetings. Served as an active member of the branch's customer service team, coached staff to display outstanding services to internal and external customers. Called on present and prospective customers within the office's market area. Processed teller transactions as needed. Actively participated in the community in a manner that reflected favorably on the credit union. Maintained branch staff compliance with federal regulations including, but not limited to, Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, Regulation CC, Regulation D, Regulation E, and the credit union's information security program. Conducted teller drawer audits, ATM audits, and vault audits, ensured branch cash was kept within recommended levels. Directly supervised assigned personnel as follows: Selected new personnel as appropriate, reviewed candidate resumes, interviewed qualified candidates. Made provisions for the proper orientation and training of new personnel. Reviewed employee performance throughout the probationary period and on a regularly scheduled basis thereafter utilizing IPerformease. Recommended salary increases; submitted employee verbal, written, final warnings, and/or discharge. Reviewed and approved employee time and attendance utilizing ADP. Relationship Banker Jun 2005 to Feb 2007 Company Name － City , State Served as an active member of the customer service team. Assisted new and existing clients with accounts. Recommended bank services and products as appropriate. Referred clients to internal partners as appropriate. Opened and assisted other Relationship Bankers in opening complex accounts. Obtained a working knowledge of banking regulations to include Regulation D, Bank Secrecy Act, USA Patriot Act, Regulation CC, Regulation E, and Anti-Money Laundering. Education Bachelors of Science , Psychology 2005 Radford University － City , State Psychology Software Proficiency Lotus Notes Microsoft Office Taleo IPerformease ADP Etime Online Employer Fusion/Wizard Teller Navigator BankPro SharePoint Mortgagebot Symitar Additional Information
2014 Quarter Three - U.S. Bank Pinnacle Award Top Investment Referrer for three years (2009, 2010, & 2012) NMLS Registration 2008-2015 | BUSINESS-DEVELOPMENT |
CONSUMER BANKING DEFAULT MANAGEMENT SUPERVISOR Summary Innovative Customer Service Manager who effectively executes process changes to improve operational efficiency. Dedicated to providing excellent customer service and making operational and procedural improvements. Highlights Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft Power Point, Management, Payroll, Staffing/Scheduling Strategic Management, Lotus Notes, Hogan, Lease Master, ALS, CPI, CACS, HIS, 10-key, Client relations specialist Conflict resolution techniques Team management Management of remote employees Focused on customer satisfaction Skilled multi-tasker Training and development Scheduling Accomplishments Developing Leaders - Management Training Program. Reduced staff turnover by 20 % in one year by implementing several well-received team and morale-building programs. Experience CONSUMER BANKING DEFAULT MANAGEMENT SUPERVISOR October 2007 to Current Company Name － City , State Supervising a team of up to 7 - 10 collectors in a proactive and caring way to achieve the delinquency targets provided by upper management. Managed daily operations, dealt with customers and supported and worked with the management to motivate growth. Working with the CBDM team to understand and proactively supervise the daily and weekly performance data that is provided to me. Work closely with upper management to implement efficiency improvement ideas and process improvement initiatives. Assist the Auto Dialer Team in managing and measuring call handling within collections to ensure efficiency of call volume and maintenance if queues. Manage the incentive plan with my team and provide spot incentives as a motivational tool. Listen, document and disperse call recordings for Quality Assurance & training purposes. Monitored progress against strategic objectives Daily coaching of employees in customer service skills, assist them in using effective communication and listening skills to improve customer satisfaction. Conduct employee performance evaluations and be a means of support and encouragement for my team members on a quarterly basis. Guaranteed fulfillment of company policies and procedures. Worked with other managers, team leaders and directors utilizing different organizational development tools and systems to provide coaching on issues related to change management. Coordinated efforts with other departments to meet customers' expectations. Coordinated communications and briefings for new employees. Manage and oversee weekly time card issues, approve OT, check for tardiness, ensure proper HR procedures are being followed by employees. Interviewed, hired and trained new quality Account Resolution Specialists. Provided detailed monthly departmental reports and updates to senior management. Addressed negative customer feedback immediately, conflict resolution and r esolved customer questions, issues and complaints. Effectively communicated with team members to maintain clearly defined expectations. OPERATIONS MANAGER June 2006 to May 2007 Company Name － City , State Managed the creation, development and implementation of ticketing solutions for both existing and potential clients through a proprietary ticketing system. Successfully managed the activities of 32 team members in multiple locations. Interviewed, hired, trained and managed new quality ticket office personnel for new and existing clients. Responsible for implementation of anti-fraud security protocols on all ticket stock and Point of Sale terminals. Improved service quality and increased sales by developing a strong knowledge of company's products and services. Supplied technical support to client ticketing locations. Worked with client accounting & marketing departments to custom tailor reports to their needs. Provided detailed monthly departmental reports and updates to senior management. Effectively communicated with team members to maintain clearly defined expectations. OPERATIONS SUPERVISOR November 2003 to June 2006 Company Name － City , State Manage the daily operations of two showrooms, two ticket offices and one call center. Oversee customer inquiries, conflict resolutions and analyzing department productivity & efficiency. Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives. Interviewed, hired and trained new quality ticket office representatives. Reconcile ticket sales with cash deposits and prepares reports or financial settlements regarding ticket office activities and events. Provided detailed monthly departmental reports and updates to senior management. Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction. TICKETING OPERATIONS MANAGER February 2003 to November 2003 Company Name － City , State Successfully managed the activities of 15 team members in 12 station ticket office. Developed and maintained relationships with third party ticket brokers, generated off property ticket sales from major Las Vegas strip properties, managed ticket office personnel, supervised the setup of events proprietary ticketing system. Implemented & maintained anti-fraud security protocols on all ticket stock and Point of Sale locations. Review or perform balancing, depositing and reporting of daily ticket office receipts, as required. Establish and review operational policies and procedures for ticket office operations. Create and distribute ticket office sales reports. Developed, implemented and monitored programs to maximize customer satisfaction. Interviewed, hired and trained new quality ticket office representatives. Provided detailed monthly departmental reports and updates to senior management. Addressed negative customer feedback immediately and r esolved customer questions, issues and complaints. Effectively communicated with team members to maintain clearly defined expectations. OPERATIONS MANAGER June 2000 to February 2003 Company Name － City , State Manage and supervise Ticket Office Staff in conjunction with Ticket Office Supervisor. Developed and maintained relationships with entertainers and their management. Assist in the creation and management of the annual department budget. Act as chief liaison for vendors, customer service inquiries and escalated customer issues. Build and maintain events on the proprietary ticking system as assigned. Review or perform balancing, depositing and reporting of daily ticket office receipts, as required. Represent the department at weekly company management meetings and other meetings as. necessary, in the absence of the Director of Entertainment. Assist in the development of an effective and efficient box office staff by hiring qualified workers, providing appropriate supervision, enforcing operational policies and procedures published in a box office operations manual, and evaluating work performances. Responsible for contract procurement and fulfillment for preforming entertainers in a timely matter and with utmost courtesy. TICKET OFFICE OPERATIONS MANAGER August 1998 to June 2000 Company Name － City , State Duties included managing and assisting the daily operations of the multi-station c ticket office for all incoming phone orders for ticket sales, customer inquiries, and complaints. Facilities creation in Pass2 ticketing system to accommodate upcoming. events in showroom, ballroom, and banquet space. Act as chief liaison for vendors, customer service inquiries and escalated customer issues. Assuring positive customer experience by training representatives in customer service techniques, monitoring the performance of staff, complying with customer requests to the extent possible, and solving problems quickly and to the satisfaction of the customer. Education Bachelor of Science : Finance University of Nevada, Las Vegas － City , State , United States Skills 10-key, accounting, budget, BUSINESS ADMINISTRATION, c, call center, cash deposits, change management, coaching, com, CPI, client, clients, customer satisfaction, customer service, customer service skills, database, financial, hiring, Hogan, HR, listening, Lotus Notes, Director, Managing, marketing, meetings, Microsoft
Access, Microsoft Excel, Office, Microsoft Power Point, SharePoint, Microsoft Word, next, Organizational Development, Payroll, personnel, policies, process improvement, procurement, progress, protocols, Quality Assurance, recruiting, reporting, sales, sales reports, Scheduling, settlements, Staffing, strategic, Strategic Management, Supervisor, Supervising, supervision, technical support, phone, Transportation | BANKING |
OPERATIONS TECHNICIAN 1 Summary Multi-faceted mechanical engineering student with background in ordnance and small arms handling . Strong technical proficiency with work history in a maintenance/ operations environment. In-depth knowledge of MS office software coupled with administrative and customer service related abilities. completely dedicated to efficiently completing tasks in an organized, timely manner. Skills Experience in leadership Quantitative skills Improvement plan knowledge Ability to analyze reports Problem resolution Team player Organization Communication MS Office Working collaboratively Quality assurance controls Data evaluation Intuitive Multitasking capabilities Attention to detail Experience Operations Technician 1 | Company Name - City , State | 07/2020 - Current Tracked completion of objectives according to Quality control standards and work-related timelines. Maintained physical equipment functions to meet productivity goals according to internal and external compliance initiatives. Recorded compliance, maintenance, physical storage and safety considerations to assist organizational documentation for future stage planning. Identified operational and performance issues and worked with managers to resolve concerns. Recommended process and systems improvements such as changes to beverage production operations. Successfully produced and packaged over 300,000 cases of Gatorade In accordance with PepsiCo standards. Diagnosed and repaired mechanical issues according to industry standards. Performed general maintenance on machinery and equipment to prevent malfunctions. Diagnosed problems with mechanical equipment using advanced troubleshooting abilities. Maintained compliance with internal and regulatory safety standards, including OSHA. Carried out repair work on case-pack machinery, typically returning machines and tools to service within 30 minutes. Applied hazard prevention procedures according to regulatory mandates. Inspected equipment daily for preventive and emergency maintenance needs. Sales Representative | Company Name - City , State | 03/2019 - 09/2019 Gathered information from clients to create solutions that achieved business needs and desires. Increased profitability and revenue by generating $2000 in sales. Networked with customers to increase referrals and boosted new client sales by 13%. Expanded client bases by offering exceptional customer service and telecommunication skills. Drove phone and cable sales through development of successful promotional strategies and product placement. Acquired new customers and identified unique needs to deliver relevant products. Brought motivation and energy to sales floor, creating positive and fun atmosphere. Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth. Fostered relationships with customers to expand customer base and enhance loyalty and retention. Cultivated impactful relationships with customers and drove business development by delivering product knowledge. Set up and activated customer accounts to maintain QA satisfaction levels. Aviation Ordnanceman | Company Name - City , State | 06/2013 - 03/2018 Monitored assets including vehicles, weapons, materials and equipment valued over $60 million. Supervised operation of aviation ordnance shops, armories, and storage facilities. Performed routine testing on aircraft armament control systems in accordance with Naval maintenance and safety regulations. Serviced bombs, missiles and rockets and launched test devices. Mentored junior sailors to align performance with core naval values and encourage career development. Cleaned and prepared surfaces for painting, using air-powered sandblasting equipment. Lifted and loaded materials of up to 120 pounds into sand-blast machines for blasting preparation. Coordinated organizational and intermediate maintenance on guided missile launching systems. Prioritized and organized tasks to efficiently accomplish service goals. Contributed to development, planning and completion of project initiatives. Requisitioned, received, stored and documented unit equipment and supplies. Transported personnel from accident scenes to onboard triage in emergency elevators. Maximized team efficiency by using equipment such as pallet jacks and forklifts to move armament during on loading process. Used equipment such as loaders, hand trucks, forklifts and cranes safely. Contributed to profitability by training new employees on safe, efficient use of forklift equipment and through troubleshooting machines to maintain optimal performance and limit overtime cost. Maintained complete and accurate records of all unclassified, classified and Top secret documentation. Server | Company Name - City , State | 01/2020 - 07/2020 Operated POS terminals to input orders, split bills and calculate totals. Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions. Performed walked throughs during service to monitor guest satisfaction. Met or exceeded sales targets on consistent basis with proactive promotional strategies. Calculated charges, issued table checks and collected payments from customers. Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations. Education and Training Pebble Room High | 05/2013 High School Diploma University Of Alabama At Huntsville | City , State Some College (No Degree) Kennesaw State University | City Some College (No Degree) Activities and Honors Awarded Junior Sailor of the Month for outstanding performance as an ordnanceman. Alumni of (CSADD) Coalition of Sailors Against Suicide. Certifications Explosives and Ordnance handling, US Navy - [2013-2018.] Elevator maintenance technician Training certification- [2018] Licensed elevator operator - [2013-2018] CPR Basic onboard firefighting training | AVIATION |
HR GENERALIST Professional Summary Dependable and responsible Human Resources Generalist with over fourteen years experience in a fast-paced
environment. Solid team player with great positive attitude and exceptional people skills. Experience in many areas of HR
including benefits, compensation, employee relations, recruiting, payroll and processing of new hires and terminations.
Strong customer service and detail oriented. Core Qualifications Conflict resolution & creative problem solver Able to adapt and implement change Excellent communication skills Quick learner Strong Word, Excel, PowerPoint Training and development Accomplishments ADP, Benefits, coaching, excellent communication, conflict resolution, consultation, customer satisfaction, employee relations, interpretation of policies, leadership, Excel, PowerPoint, Word, Payroll, People Soft, performance reviews, performance management, personnel files, implementing policies & procedures,recruiting Experience 02/2013 to 06/2015 Hr Generalist Company Name － City , State Process Improvement Implemented new Bio-metric clock and attendance policy for hourly employees Advised managers and implemented a discipline action policy Created and monitored new vacation calendar Coordinated employee engagement activities to create positive enviroment Protective Services Applied safety procedures and policies as outlined in Department Safety Manual Provided HR related support and advice to management and staff on a range of HR functions including talent acquisition and retention, employee relations, performance and compensation planning, learning & development, and effective leadership practices Managed employee relations investigations resulting from complaints and recommending resolutions Implemented and enforced human resources policies and procedures and ensure managers are consistent applying all policies and procedures Managed the merit increases and performance reviews and made recommendations Assisted benefits management including open enrollment training, conduct new hire orientations and assist employees with resolving issues Managed the Reduction in Force process including outplacement Managed recruiting process including prepare offer letters and all pre-employment background and drug tests Using ADP processed weekly payroll, review all time cards for accuracy and ran reports Worked closely the Payroll & Benefits teams to resolve and escalate any associate issues Processed all employee actions: new hires, terminations, status changes, title & salary changes using People Soft Managed & processed leaves of absence including FMLA, Worker's Compensation according to policy and federal/state regulations Managed Temporary Associates working with staff agencies to ensure proper staffing needs Maintained employees personnel files including I9 forms Explained human resources policies and procedures to all employees Conducted exit interviews for all employees Worked closely with managers to facilitate year-end talent reviews and performance reviews Coordinated Employee Assistance Programs seminars and events Assessed employee performance and issued disciplinary notices Ran queries and reports through the ADP and People soft system FX and Latin America Trading. 01/2008 to 06/2011 Company Name － City , State Provide consultation, guidance, and coaching to managers in areas such as employee relations and conflict resolution Manage visa and relocation process for employees Assist in the managing the Voice of the Employee Survey Assist in managing the talent planning and performance reviews Assist delivering and documenting performance management process Partner closely with compensation, benefits, legal and compliance to resolve any issues Ensured consistent interpretation and application of employment policy and practices Responsible for handling employees inquiries, accurately providing information to ensure resolution of any complaints and customer satisfaction Answered managers and employees inquiries by providing knowledge of benefits and policies Processed all new hires, transfers, leave of absences and terminations Managed leave of absence to include Short Term Disabilities and Family Medical Leaves Identified and resolved employee payroll and benefit issues Managed the on-boarding process of new hires including employee files and I9 verifications Worked with managers and recruiters to fill open positions Produced monthly headcount report, processed year-end bonuses and salary actions Worked with legal to process visas for all relocating employees and their family Ensured superior employee experience by addressing employees concerns, demonstrating empathy and resolving problems on the spot Assisted employees in person and via telephone. 04/2000 to 01/2008 HR REPRESENTATIVE Company Name － City , State Answered employees questions regarding benefits and HR Policies. Investigated and resolved employees inquiries and complaints in a timely manner. Processed all new hires, transfers, Leave of Absences and terminations. Produced monthly headcount report and processed all merit increases and bonuses. 01/1997 to 01/2000 HUMAN RESOURCES ASSISTANT/PAYROLL COORDINATOR Company Name － City , State Provided general administrative support to HR Director, Generalist and Staffing team of five. Delivered new hire orientation of benefits and payroll procedures for all new hires. Processed all payroll functions such as new hires, terminations, Leave of Absences. Education 2003 Associate of Arts : Sociology Business Management HUNTER COLLEGE － City , State Sociology Business Management BOROUGH OF MANHATTAN COMMUNITY COLLEGE － City , State Languages Able to read, speak and write Spanish Skills administrative support, ADP, Benefits, coaching, Excellent communication, conflict resolution, conflict
resolution, consultation, creative problem solver, customer satisfaction, employee relations, employee
relations, forms, human resources, HR, interpretation, Latin, leadership, legal, legal and compliance, letters, Director, managing, Excel, PowerPoint, Word, Payroll, People Soft, People
Soft, performance reviews, performance management, personnel, Policies, Process Improvement, Quick learner, read, recruiting, Safety, seminars, Spanish, Staffing, telephone, year-end | HR |
FLORAL DESIGNER Summary Floral Designer with more than six years experience in artistically arranging real flowers, leaves, and other decorations; making bouquets, wreaths, wedding decorations, and other kinds of floral designs. Experience Floral Designer 08/2017 Company Name City , State Floral Designer Freelancer 06/2017 Company Name City , State Floral Designer Freelancer 11/2016 Company Name City , State Created exciting wedding arrangements, bridal bouquets and centerpieces. Floral designer 08/2015 to 06/2016 Company Name City , State Decorated luxurious rooms for VIP guests (such as Presidents, Princess of Thailand, Arab Sheikhs). Ordered and purchased flowers from growers and wholesalers. Designed lobby flower arrangements. Decorated private hotel rooms and private dinners. Designed, arranged, and wrapped varieties of spiral bouquets for guests. Floral Designer 09/2013 to 07/2015 Company Name City , State Created exciting wedding and anniversary arrangements, bridal bouqets and centerpieces. Floral Designer 08/2011 to 06/2013 Company Name City , State Designed holiday, wedding, and graduation event displays using fresh flower arrangements. Decorated hotel halls and private rooms. Stocked, cut, and watered plants and flowers. Itemized and totaled purchases for individual and corporate customers. Ordered and purchased flowers from growers and wholesalers. Ensured health and cleanliness of flowers and foliage before storage. Answered telephones, took orders, wrapped arrangements. Advised customers on how to look after the flowers or plants they buy. Highlights
Understanding art, style, and use of color Makeing up bouquets and arrangements based on own ideas, design books and customers' requirements Wrapping arrangements and gifts Creating exciting pieces within a budget or with limited resources Experienced
in a wide variety of live flowers Organized to keep on top of multiple orders and complicated projects Education 2003 Republican Art College City , Uzbekistan Skills Painting, swimming, cooking, photographing, playing piano | DESIGNER |
CONSULTANT Professional Summary Over 15 years of experience in the Non-profit social services sector. Specific target populations: underserved Native American, Latino, youth, adults and families. Passionate about helping others become empowered and self-sufficient through community resources and wrap-around services. Extensive work in the following areas: operational management, case management, grant writing, program development/ management, fundraising, community outreach and direct client services. Skills Microsoft Word, Power-point, Excel & Office Project Evaluation Media Relations Employee and Volunteer Training Grant Certification Project Coordination Work History CONSULTANT Assist individuals with ESL (English as a second language) tutoring and preparation for citizenship exam. Provide event coordination for Golden Boy Promotions (GBP), marketing and outreach in the community and serve as personal assistant for VP of Digital/Marketing Mr. Scott Tetreault (E: Scott@goldenboypromotions). Lead Employment Specialist Company Name - City , State 02/2015 - 03/2016 Develop and maintain relationships with community referral sources, such as Department of Rehabilitation (DOR), work source centers, America's Job Exchange and others. Maintain close contact with clients during job training and placements to resolve problems and evaluate placement adequacy. Locate barriers to client employment, such as inaccessible work sites, inflexible schedules, and transportation problems, and work with clients to develop strategies for overcoming these barriers. Participate in job development and placement programs, contacting prospective employers, placing clients in jobs, and evaluating the success of placements. Collaborate with community agencies to establish facilities and programs for persons with disabilities. Coordinate recruitment and placement of training program participants. Provide intake, job placement and retention for clients with disabilities including Veterans in the greater Los Angeles area. Interim Director/ Program Manager / Grant Writer Company Name - City , State 06/2004 - 01/2015 Assure AIC and its mission (to empower the Albuquerque Urban Native American community and others through provisions of wrap-around services designed to promote wellness, education, self-sufficiency and tradition), programs and services are consistently presented in a strong positive imagery to relevant stakeholders and throughout the community. Oversees fundraising, planning and implementation, including identifying resource requirements, researching funding sources, establishing strategies to approach funders, submitting proposals and administrating fundraising records and documentation. 1 Oversee, monitor and apply for funding yearly with contracts awarded from the following: NM Indian Affairs Department, NM Department of Health, City of Albuquerque, Navajo Nations and various foundations (Otten, Kellogg, First Nations, etc). Plan, organize and implement yearly events for the community such as: Summer Solstice, Back to School, Feed the Children, Halloween, Thanksgiving, Christmas and yearly Job/Health Fairs. Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively. Recruit, interview, and hire or sign up volunteers and staff. Serve on Community Committees to promote healthy families and children to reduce poverty, unemployment, substance abuse and domestic violence. Maintain and seek new relations with state Senators, Representatives and other state officials to promote information/ education on AIC and the impact of services upon the Urban Native American community. Current status in regards to grant funding obtained - approximately $300,000 + in funding awarded by state, city, foundations and the Navajo Nations. Languages Bilingual in Spanish Education MA : Counseling WEBSTER UNIVERSITY - June 2004 Emphasis in Mental Health/Substance Abuse Dual Diagnosis Emphasis in School Counseling (Elementary Education) Participated in 2 Clinical Practicums for a total of 700 hours earned with supervision Completed 48 hours of coursework Bachelors of Art : Psychology & Family Studies The University of New Mexico - City , State May 2001 Obtained a double major in completed coursework for Psychology & Family Studies Inducted into "Psi Chi," the National Honor Society in Psychology for scholastic achievements Actively participated as a student intern (Family Studies coursework requirements) at two different nonprofit organizations Dean's List (Spring & Fall 2003 - 2004) Skills approach, Behavioral Health, Chi, interpersonal communication, contracts, Counseling, client, clients, Department of Health, documentation, English, event coordination, fundraising, marketing, Media Relations, Mental Health, Excel, Exchange, Office, Power-point, Microsoft Word, Project Coordination, proposals, Psychology, public speaking, quality, recruitment, Rehabilitation, researching, Spanish, supervision, transportation, tutoring | CONSULTANT |
EDUCATION OFFICER & SENIOR EDUCATION OFFICER GUIDANCE & COUNSELING UNIT Professional Summary I joined the Ministry of Education in 1982 and was posted at the R.M.Bailey Senior High School where I remained for seventeen and a half wonderful years. I served as Head of the Guidance Department from 1991 to 1999 until my redeployment to Special Services Section to oversee the Guidance & Counseling Unit upon the retirement of the former officer. I enjoyed my experience at R.M.Baily and have had the pleasure of working with and assisting students even after my departure from the school, I am still counseling many of them and their children today. I have had the opportunity of supervising the Guidance & Counseling Unit over the past sixteen years and watched it grow from forty- two (42) counselors in 1999 to one hundred and thirty two (132) in 2015, posted in ninety-four schools on fourteen islands and cays throughout the country. During my leadership, we collaborated with the College of The Bahamas and Kent State University and established a Master's of Education Degree Program in School Counseling from 2001 to 2011. Eighty- nine (89) persons obtained the Masters Degree, and the unit has the largest amount of employees with this Degree in the Ministry of Education. I realized in order for the unit to move forward, ongoing training was a requirement for all officers, which kept them informed about the latest techniques and strengthened areas of concern. We also established a crisis team that assists with grief and disaster counseling. The needs of students were being met but those of the employees were not and after visiting the school district in Dallas Texas, I learned about the Employee Assistance Program, and implemented it at the Ministry of Education on a smaller scale. This proved to be very successful but the need for expansion was necessary. Upon the retirement of Mrs. Pansy Hamilton Brown, Iris Strachan, and Clevette Gibson took the reins and took EAP to the next level. The demands on the officers made me realize that the service needed to be made available to all government employees and the idea to expand the service was decided. I enjoyed my role as Senior Education Officer and if given the opportunity would like to be a part of taking EAP to the next level. Core Qualifications Experienced in individual and group counseling Sound knowledge of Erik Erikson developmental stages from birth to death outstanding planning and organizational skills Exceptional communication skills and outstanding leadership qualities Flexible, enthusiastic and enjoys working with people Solution focus Unique knack in identifying and improving counselors and clients potential Skilled in MS Office and researching on the Internet effective listener and Critical thinker skills Outstanding interpersonal and rapport building skills . Skilled in collecting and compiling information through interaction with colleagues, parents and students Experience 10/2007 to Current Co-chair person of the Annual Careers Month & National Careers Fair The purpose of the activities during the month of October is to launch career information to all students in the school system, which continues throughout the school year. Adjunct Lecturer 2002 to 2012 Kent State University & The College of the Bahamas for the Masters degree in School Counselling, Nassau Campus Employee Assistance Program Coordinator In 2003,after visiting the school system in Dallas Texas and learning about their Employee Assistance Program, I designed and implemented a portion of the program that addressed the counseling needs of employees at the Ministry of Education. The program is a voluntary or referral ‘work-based program that offers free and confidential assessments, short-term counseling, referrals, and follow-up services to employees who have personal and/or work-related problems'. The program has assisted an estimated two thousand five hundred employees over the last twelve years. National L.E.A.D Institute Bahamas Delegation site visit to North Carolina where visited correctional Facilities and review programs to address the needs of students and family members. These concerns were address and suggestions recommended on how to best assist our students. Education Officer & Senior Education Officer Guidance & Counseling Unit 08/1999 to 03/2015 Company Name Supervise Guidance Counselors in the Government School system. The Guidance Counseling Unit continues the effort to assist counselors across the Bahamas, to develop well-balanced and comprehensive programs in order to meet the academic, developmental/person and social needs of students. School Counselor 03/1982 to 06/1999 Company Name Office Clerk 01/1975 to 01/1977 Company Name Education Masters of Science : Guidance Counseling 1985 Long Island University City , State , US Bachelors : Psychology 1980 Bethune Cookman College City , State , US High School Diploma 1975 St. Johns College Professional Affiliations Nassau Chapter of Links, Alpha Kappa Alpha Sorority- 1979 - Present Bahamas Association of School Counselors - 2010 - Present American School Counselors Association – 2000-Present Employee Assistance Professionals Association (EAPA) – 2013-Present Skills Brief Counseling, Resistance and Prevention Program (RAPP) certified trainer, Group and Individual counseling. | AGRICULTURE |
SAFETY INTERN Areas of Expertise Occupational Safety Microsoft Word, Excel, Power Point, E-Tools Professional Experience 05/2015 to 08/2015 Safety Intern Company Name - City , State Walkthroughs of plant to make sure proper personal protective equipment is being worn by all employees, transition from Material Safety Data Sheet to Safety Data Sheet, implement GHS labels for the chemicals, being in charge of safety to new hire orientation, safety audits, cost benefit analysis of new warning lights in one of our buildings. 01/2014 to 07/2015 Security Guard Company Name - City , State Directing traffic entering and exiting the complex, providing direction to patrons,. answering questions and providing assistance as needed. 05/2014 to 08/2014 Customer Service Associate Company Name - City , State Providing quality service to our customers, cashiering, replenishing the merchandise, and straitening up the aisles at closing. Education December 2015 Bachelor of Science : Occupational Safety and Environmental Health Applied Engineering Emergency Management Millersville University of Pennsylvania - City , State Occupational Safety and Environmental Health Applied Engineering Emergency Management Affiliations American Society of Safety Engineers February 2015 Skills cashiering, closing, Directing, direction, Excel, Power Point, Microsoft Word, quality, Safety | AGRICULTURE |
BRANCH MANAGER Summary More than 5 years successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place. Ability to work in partnership, with leaders and different partners within the company. Bilingual Professional, able to speak Spanish and English fluently. Ability to train, motivate, and supervise customer sales & service employees. Ability to multitask within fast paced environments Capable of administrating high budgets while producing profits and raising company standards. Synopsis of Achievements Increased traffic and customer retention by 10%. Developed great working relationships with co-workers and peers, which resulted in great team engagement and success. Proactive planning led to notable increase in drive and efficacy in my team. Consistently recognize as Top performer in the top 10% of company. Utilized the tools provided to audit customer satisfaction and raise standards. Exceeded expectations and raised the bar as a Manager of Retro Fitness by administrating to company standards and implementing improved techniques. Accomplishments Achievements Alpha Phi Sigma, Rutgers School of Criminal Justice Dean's List, Rutgers Newark Experience Branch Manager , 01/2015 Company Name － City , State Work closely in partnership with Owners of the business in coaching peer leaders in the customer experience in serving as the face of company in the community •Market and promote the gym center to increase the number of members • Oversee the recruitment, training, and monitoring of staff, including disciplinary action when needed • Financial management: track all income and expenditures, balance safe, set goals for each month, refer delinquent accounts, and create monthly reports, worked as accounts payable and receiver. • Respond to and resolve complaints and incidents • Reinforce club policies, including all cancellations/revocations of memberships, acting as the final decision-maker in all member service problems that may arise Skills Used Lead with ethics, integrity and embrace diversity and inclusion. Possessed in-depth knowledge about products and systems, model behavior, coach the team to success, and use initiative and good judgment to manage the store's budget and lead the store to achieve projected results. Success including hiring, coaching, training, and developing all store team members to achieve consistently high performance objectives. Follow all polices as determined by the board of directors. Prepare documentation and reports on routine customer correspondence for future reference purpose. Manager , 01/2014 to 01/2015 Company Name － City , State Increased traffic and customer retention by 10%. Developed great working relationships with co-workers and peers, which resulted in great team engagement and success. Proactive planning led to notable increase in drive and efficacy in my team. Consistently recognize as Top performer in the top 10% of company. Utilized the tools provided to audit customer satisfaction and raise standards. Exceeded expectations and raised the bar as a Manager of Retro Fitness by administrating to company standards and implementing improved techniques. Recruited and interviewed qualified candidates for open positions, placed qualified candidates on assignment. Held full responsibility for accounting, finance, and budget operations. Created promotional materials to advertise organization and promote growth. Maintained personal rapport and win-win relationships with vendors, members, and customers. Skills Used Implementing change effectively. Strong People Management skills. Excellent mentoring and motivational skills. Extensive product knowledge. Financially and commercially aware. Customer Service Specialist , 05/2012 to 12/2013 Company Name － City , State Ensure to provide excellent customer service through phone, e-mail, chat, etc. in timely and accurate manner. Serve as liaison between customer support team, management and customer to improve customer service and business productivity. Assisted the Duty Manager in maintaining the gym: Checking inventory, counting register, administering payments from members Solicited and received feedback to improve the efficiency of services Assist in training peers on improving customer support service. Provided child-sitting service to customers Education Bachelor of Science : Criminal Justice, Anthropology , 2014 The State University of New Jersey － City , State , United States GPA: 3.60/4.00 Affiliations Cumme Laude Achievements Alpha Phi Sigma Rutgers School of Criminal Justice Dean's List Languages Bilingual Professional able to speak Spanish and English fluently. Conversational Portuguese Skills Accounts Payable, Audit, Budget, Budgets, Coaching, Correspondence, Delinquent Accounts, Diversity And Inclusion, Documentation, Financial Management, Human Resources, Increase, Maintenance, Payroll, Proactive, Problem-solving, Recruitment, Sales, Sales Staff, Satisfaction, Self Motivated, Trouble-shooting, Customer Service, Customer Support, Front Desk, Inventory, Liaison, Payments, Receptionist, Retail Sales, Training, Account Maintenance, | FITNESS |
CHEF INSTRUCTOR PROFESSOR Summary Dynamic, resourceful and skilled Teacher Instructor, Business Owner and Chef with years of experience.Problem Solver, Strategic Planning, Risk Management, Service Quality Improvement, Staff Training, Staff-Retention Programs, Team Building, Team Leadership, Takes immediate action if problems arise, Motivator, Problem Resolution, Employee Scheduling, Event Management and Promotion, Expense Control, High level of work Standards, Adjust Priorities Quickly, Understands and motivates employees and customers by analyzing and understanding and making them feel valued and understood. Culinary Instructor teaching within a college level for nine consecutive years. Highly respected. Highlights Excellent Leadership Partners well with Others Proved Ability To Plan, Organize, and Manage Business Human Resources Leadership Community Outreach Operations Start-Up and Analytical Skills for Improvement Organizational Restructure and Change Amazing Work Ethic Great Motivator Builds Great Teams to Achieve Superior Results Organized Team Leadership Microsoft Office Tools Staff Development, Motivation and Training Programs Event Management and Promotion Performance and Cost Experience Chef Instructor Professor 10/2006 to 08/2015 Company Name City , State Culinary Science, Food Service, Food Safety and Sanitation & Customer Service Skills, Lecture/Lab Class to students in both credit and noncredit programs. Instruct and supervise students in volume food preparation for breakfast, lunch, or dinner service in the cafeteria, professional industrial kitchen. Lecture on related topics dealing with food preparation, proper tools, sanitation, and kitchen operations. In addition to normal teaching responsibilities, this position requires the management of: ordering food products, analyzing food costs, portion control, menu planning, merchandising, kitchen sanitation, kitchen maintenance. Enjoy working with college students that have diverse academic, socioeconomic, cultural, sexual orientations, disabilities, and ethnic backgrounds. Emphasized the importance of students ability to build positive relationships and building trust in a team environment. Wrote and implemented a culinary team to feed homeless on Charlestons streets. Extremely high work ethics set and standards expected from self and staff and students. Pastry Chef/Manager 01/1995 to 01/1997 Company Name City , State Patissier and Boulangar (baking and pastry chef), and was promoted to Garde Manger, adding to her responsibilities, the preparation of cold foods, salads, appetizers, pates, and other charcuterie items.She was quickly promoted to Chef De Cuisine. Coexisting moved to mother property-Heritage Inn- Sun City, Arizona. Assistant Director of Kitchen/Dining Room Manager for a long term care and skilled nursing facility. Quality control of all foods and beverage served to residents, guests and employees, direction and facilitation of safety, sanitation and maintenance programs for employees of the community. Hiring and training of personnel for front and back of the house. Accountability for all line expectations, plating presentations, as well as all chef positions. Execution of resident and facility specialty functions from menu planning and implementation. Education Bachelor of Science : Business Management 2012 The Art Institute of Pittsburgh City , State , USA Associate of Applied Science : Culinary Arts 1998 The Art Institute of Phoenix City , State , USA Valedictorian, Outstanding Culinary Achievement Award, Presidents Honor Roll, 3.8 G.P.A. Personal Information I grew up on a farm in a small town of Superior, Pennsylvania. My early influences were all centered on food. My grandparents grew and sold their own vegetables and meats. Dennis Turkey Farm was known for its customer satisfaction and ‘clean farm' practices. I learned about environmental stewardship from grandparents that farmed holistically. I fondly remember working with Grandpa Dennis, plucking turkey feathers and processing chickens to fill the latest orders.Inside the farmhouse, I sat wide eyed watching my grandmother make what seemed like magic in her big wooden bowl filling the orders for our family restaurant called Glisans .I credit my grandmother for instilling within me the passion for savory and baking and using all of the chef senses! I have worked practically all of my life in some form within the hospitality world. I am very creative, positive, warm, personable with strong attention to detail and management skills. I pride myselfon quality of work with a strong work ethic. I pride myself on high customer satisfaction and client retention. I am a true leader and a fantastic administrator and teacher. Additional Information 1998-2000-Carter and Carter P.C.-Owned and operated a small catering establishment with my ex-husband. Primarily catering to church, government and homeless shelters. Carter and Carter P.C. Owned a Real Estate group which I spearheaded with my husband. 1995-96 -The Wigwam Resort- A Five Star fine dining establishment Banquet Server and Room Attendant, responsible for plating presentations and delivery to in-house clients. Chef de Partie. Pre-1995 - Dennis Turkey Farm, Glisan Restaurant –Employed in the family-owned business as Pastry Chef and Sales Processor . Skills Influential, Problem Solver, Strategic Planning, Risk Management, Service Quality Improvement, Staff Training, Staff-Retention Programs, Team Building, Team Leadership, Takes immediate action if Problems arise, Motivator, Problem Resolution, Employee Scheduling, Event Management and Promotion, Expense Control, High level of work Standards, Adjust Priorities Quickly,Understands and motivates employees and customers by analyzing and understanding and making them feel valued and understood. Environmental Stewardship.Serv Safe Manager. Culinary Science and Lecture. All hospitality responsibilities including: Quality control of all foods and beverage, Direction and facilitation of safety, Sanitation and Maintenance programs, Hiring and training of personnel for F.O.H. and B.O.H. Accountability for all time line expectations and procedures. Created and implemented grading rubrics. HAACP and food flow. | CHEF |
ASSISTANT CHEF Professional Summary I am seeking a competitive and challenging environment where I can serve your organization and establish a career for myself. I want to excel in this field with hard work, perseverance and dedication. Education and Training Bachelor's Degree : Healthcare Administration Jan 2016 NEW ENGLAND COLLEGE , City , State GPA: Graduated Magna Cum Laude Healthcare Administration Graduated Magna Cum Laude Associate's Degree : Culinary Arts Sep 2005 ART INSTITUTE OF WASHINGTON , City , State Culinary Arts Skill Highlights Personal and professional integrity Relationship and team building Proven patience and self-discipline Effectively influences others Professional Experience Company Name City , State Assistant Chef 01/2012 to 06/2014 Led and trained workers of 4 in food preparation, service, sanitation, and safety procedures. Resolved customer complaints regarding food service. Purchased or requisitioned supplies and equipment needed to ensure quality and timely delivery of services. Observed and evaluated workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups. Specify food portions and courses, production and time sequences, and workstation and equipment arrangements. Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards. Assigned duties, responsibilities, and work stations to 4 employees in accordance with work requirements. Conducted meetings and collaborated with other personnel to plan menus, serving arrangements, and related details. Company Name City , State SBA-Kitchen 07/2010 to 05/2014 Check the quality of raw or cooked food products to ensure that standards are met. Prepare and cook foods of all types, either on a regular basis or for special guests or functions. Assists Executive Chef and Sous Chefs with preparing food for Presidential functions. Assists Chefs with preparing meals for the first family. Follow recipes and presentation specification as set by the White House staff and Executive Chef. Company Name City , State Restaurant Cook 08/2008 to 06/2009 Inspect and clean food preparation areas, such as equipment and work surfaces, or serving areas to ensure safe and sanitary food-handling practices. Ensure food is stored and cooked at correct temperature by regulating temperature of ovens, broilers, grills, and roasters. Ensure freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock. Portion, arrange, and garnish food, and serve food to waiters or patrons. Observe and test foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling, or piercing them with utensils. Consult with supervisory staff to plan menus, taking into consideration factors such as costs and special event needs. Company Name City , State Cook 08/2005 to 06/2008 Inspect and clean food preparation areas, such as equipment and work surfaces, or serving areas to ensure safe and sanitary food-handling practices. Substitute for or assist other cooks during emergencies or rush periods. Carve and trim meats such as beef, veal, ham, pork, and lamb for hot or cold service, or for sandwiches. Take and record temperature of food and food storage areas such as refrigerators and freezers. Prepare a variety of foods, such as meats, vegetables, desserts, according to customers' orders or supervisors' instructions, following approved procedures. Company Name City , State Accounts Receivable 10/2003 to 08/2005 Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment. Operate computers programmed with accounting software to record, store, and analyze information. Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes. Receive, record, and bank cash, checks, and vouchers. Comply with federal, state, and company policies, procedures, and regulations. Code documents according to company procedures. Match order forms with invoices, and record the necessary information. Perform general office duties such as filing, answering telephones, and handling routine correspondence. Prepare bank deposits by compiling data from cashiers, verifying and balancing receipts, and sending cash, checks, or other forms of payment to banks. Calculate, prepare, and issue bills, invoices, account statements, and other financial statements according to established procedures. Company Name City , State Administrative Assistant 03/2002 to 10/2003 Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals. Set up and maintain paper and electronic filing systems for records, correspondence, and other material. Locate and attach appropriate files to incoming correspondence requiring replies. Open, read, route, and distribute incoming mail or other materials and answer routine letters. Make copies of correspondence or other printed material. Mail newsletters, promotional material, or other information. Skills Exceptional listener and communicator who can convey information verbally and in writing. Computer-literate with extensive knowledge, covering applications of word processing, spreadsheets and e-mail. Resourceful team player, which excels at building and trusting relationships with customers and colleagues. Problem-solver who can generate workable situations and resolve complaints. | CHEF |
FINANCE MANAGER Summary Skilled Finance Leader experienced in budgeting, strategic planning, product analysis, cost allocation, sales plan design and adminstration. Highlights Strategic planning CPA (Inactive License) Significant Budget/forecasting experience with a focus on process improvement Experienced Essbase User Strong Excel Skills Accomplishments Developed product report and pricing framework driving decisions regarding minimum pricing and product margins Partnered with Human Resources and Business Leaders to redesign sales plans to reduce sales cost and improving alignment with sales activity Streamlined finance support with improved consistency and service levels while reducing staff Experience Finance Manager 10/2007 to Current Company Name City , State Manage forecasting, outlook, reporting and sales compensation process for Structured Product Services Group of Corporate Trust. Asset classes supported includes residential and commercial mortgage products as well as auto, student loans, life insurance and other asset classes Identify and support process improvements to streamline reporting, simplify and improve forecast models and enhance metrics for productivity to support strategic business decisions Develop pricing, cost and allocation models for existing products and new business opportunities providing financial data for strategic growth initiatives and pricing modifications Support business objectives related to expense reduction goals Manage team of 6-7 Consultants including staff that is located remotely with significant focus on skill development Finance Manager/Director 12/2005 to 10/2007 Company Name City , State Managed team responsible for the weekly 90 day cash forecasting process during time of significant market/liquidity stress. Responsibilities included setting calendar, producing executive and summary reports with commentary, actual to forecast variance and model maintenance Recommended adjustments to 90 day cash forecast along with risks and opportunities to cash needs Completed ad hoc reporting requests for Treasury and Senior Management Coordinated review of balance sheet forecast Finance Manager/Senior Analyst 04/2003 to 12/2005 Company Name City , State Completed monthly and quarterly forecasts and annual operating plan and reporting for the $45 billion residential mortgage financing portfolio Coordinated pre-close and close process for portfolio Developed portfolio and deal level yield analytics including net interest margin, provision expense and operating expense as well as rate/volume attribution for forecast and actuals for residential mortgage portfolio Created and/or enhanced management reporting package of forecast and actual business results Communicated forecast and actual results to both Finance and Business Management Led project to develop and implement a new Essbase forecast model for the residential securitization portfolio accounted for as a financing accounting transaction Implemented additional forecast process controls to improve accuracy and enhance coordination various groups Financial Consultant 05/2002 to 04/2003 Company Name City , State Tracked indicative pricing and secondary fixed rate spread levels for Corporate debt issuance and peer group Analyzed maturity risk, basis risk and repricing characteristics of debt portfolio Analyzed consolidated liquidity and balance sheet trends for funding purposes Finance Manager 04/2001 to 05/2002 Company Name City , State Directed early estimate, month-end close, variance analysis, budgeting and forecasting processes Developedand implemented new internal expense allocation methodology Managed Analysts that supported the Employee Benefits Support Group Integrated the daily finance support of Institutional Trust acquisitions Senior/Lead Analyst 02/1998 to 04/2001 Company Name City , State Directed final finance integration of 22 Employee Benefit offices/states Identified issues, implemented policy changes and conducted training for the general ledger conversion Led department automation project for financial reporting and development of budget model Implemented new Trust Operations cost allocation methodology and actual versus plan volume tracking Led financial tracking for the merger of Norwest/Wells Fargo Trust Operations Groups Identified and implemented changes to allocation model for un-invested cash balances Managed analysts that provided daily finance support Education B.S. : Accounting B.S Bemidji State University Bemidji State University May 1992 Accounting B.S. GPA 3.9 MBA : Finance & Strategic Management Carlson School of Management, University of Minnesota Carlson School of Management, University of Minnesota July 2001 MBA - Finance & Strategic Management GPA 3.9 Certifications CPA RFC Skills Finance, Forecasting, Loans, Mortgage, Pricing, And Sales, Annuities, Compensation, Life Insurance, Metrics, Outlook, Process Improvements, Sales, Sales Compensation, Cash, Budget, Cash Balances, Financial Reporting, General Ledger, Integration, Integrator, Operations, Training, Trust Operations, Balance Sheet, Accounting, Business Management, Essbase, Forecasts, Process Controls, Residential Mortgage, Securitization, Adjustments, Cash Forecasting, Maintenance, Benefits, Budgeting, Employee Benefits, Variance Analysis, Basis, Cpa, Excel, Process Improvement, Strategic Planning, Mba | FINANCE |
WMS CONSULTANT Objective Looking for the position of a supply chain consultant, where I can optimize a company's business, by providing supply chain solutions and building an efficient customer relationship. Summary of Skills Strong understanding of supply chain principles with an expertise in warehouse management. Functional knowledge in the end to end warehouse systems with an experience in Manhattan Associates' Warehouse Systems. Complete understanding of Inbound, Inventory and Outbound in a Warehouse. Excellent knowledge in software development life cycle with an emphasis in analysis and testing. Ability to clearly define and execute test plans and procedures. Ability to meet deadlines and deliver projects on time. Strong analytical and problem solving skills. Hands on experience in troubleshooting computer hardware peripherals. Work Experience Company Name City , State WMS Consultant 05/2015 to Current Created Test Cases for inbound receiving and put-away fields. Verified ASNs after parsing multiple ASNs using XML format. Created Inbound and Outbound License Plate Numbers.(iLPN/oLPN). Configured and Tested System directed and manual put-away. Configured the inventory to move an item from one active location to the another; one active location to a reserve. Configured Wave Management, Task Management, Locations, Wave Process Types and Inventory Need Types. Tested partial shipment and RF receive menu. Tested the PIX transaction to keep track of Inventory Movement. Worked on back-end testing of the databases by writing SQL Queries to join the tables, verify the data, etc. Environment: Manhattan Associates WMOS 2013, SQL Server 11.02 Client: Li&Fung(2013) Company Name City , State Quality Assurance Engineer 11/2014 to 05/2015 Performed necessary software and hardware evaluations as per the client's requirements. Designed and modified user interfaces to accommodate new verticals. Assisted engineers by troubleshooting and configuring LANs, switches, routers and firewalls. Modified and tested prototype using working models for computer simulation. Documented and reported bugs to the developers. Ensured that the data from the production server is valid and not redundant. Worked with other engineering disciplines to evaluate interface between hardware and software and analyze the operational and performance requirements of overall systems. Worked towards customer satisfaction and overall sales by analyzing and correcting internal software and other customer problems. Performed site surveys, commissioned and installed hardware equipment at the client's site. Company Name City , State Junior PeopleSoft Developer 06/2014 to 11/2014 Implemented web based applications using Oracle's PeopleSoft technology for internal projects in the company. Worked on Oracle's PeopleSoft Supply Chain Module (SCM) to implement customer order, inventory and fulfillment management. Used PeopleTools to develop an order management portal and implemented business logics for the order management system. Worked on relational databases by querying relevant data and optimizing performance through normalization. Worked on the eight steps of PeopleSoft application development with emphasis on design and creating page definitions. Involved in various aspects of software development and generated reports using PeopleSoft's Structured Query Report (SQR). Environment : Oracle PeopleTools 8.46, Oracle Database Express 11g. Company Name City , State Senior Technology Consultant 01/2012 to 05/2014 Assisted users with hardware and software issues using the university's Lab resources. Monitored and managed computer labs at the University of Florida. Assisted Professors in setting up the lab for exams, practical experiments. Organized and maintained online classroom reservation system. Enforced lab policies and procedures. Promoted as a senior technology consultant during the period of work.. Certified as a Technology Consultant by the Academic Technology Labs, University of Florida. Education Master of Science : Computer Engineering May 2014 University of Florida , City , State , USA Received Achievement Award from the College of Engineering, University of Florida for my academic accomplishment. Bachelor of Technology : Information Technology 2011 Anna University , City , State , India Graduated with First Class Distinction. Technical Skills Programming Languages: Java Web Technologies: HTML5, CSS3, Java Script, PHP, JQuery Development IDE: Eclipse, Microsoft Visual Studio 2012, Matlab Database: Microsoft SQL Server R2, Oracle 9i/10g/11g Testing Tool: Microsoft Test Manager Software Suite: Manhattan Associates SCOPE, Oracle's PeopleSoft Supply Chain management(SCM). | CONSULTANT |
CUSTOMER SERVICE ADVOCATE Summary Enthusiastic and hard-working Customer Service Specialist looking to obtain a position in an environment where my skills are valued and can benefit the organization. Dedicated, focused and excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a challenging role of increased responsibility and authority. Highlights Strong organizational skills Active listening skills Seasoned in conflict resolution Sharp problem solver Meticulous attention to detail Results-oriented Self-directed Time management Experience Customer Service Advocate 09/2014 to 03/2015 Company Name City , State Provide customer service and support. Handle member calls via telephone as it relates to their prescriptions. Collected customer feedback and made process changes to exceed customer satisfaction goals. Placing refill orders and tracking order status. Deliver the highest level of quality customer service through the execution of responsiveness, reliability, assurance/confidence, accuracy, and professionalism on every member interaction. Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times. Collection Specialist II 05/2015 to 10/2015 Company Name City , State Complete collection calls and/or correspondence in a fast-paced goal oriented collection department. Providing customer service regarding collection issues, process customer refunds, process and review account adjustment, resolve clients discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts-customer calls, account adjustment small balance write off, customer reconciliation and processing credit memos. Accountable for reducing delinquency for assigned account. Perform other assigned tasks and duties necessary to support the Accounts Receivable Department. Teller/Sales Associate 09/2012 to 09/2013 Company Name City , State Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos. Complete customer transactions related to their accounts and resolved any revolving issues. Reached out to customers and potential customers via face to face interactions for the opportunity to open new accounts and add benefits to their accounts. Followed the established policies in accordance with the bank and the supervisor's direction. Recorded all transactions promptly, accurately and in compliance with bank procedures. Collections Specialist 03/2010 to 09/2012 Company Name City , State Complete collection calls and/or correspondence in a fast paced goal oriented collections department. Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos. Accountable for reducing delinquency for assigned accounts. Perform other assigned tasks and duties necessary to support the Accounts Receivable Department. Dispatcher 02/2008 to 10/2009 Company Name City , State Responsible for receiving and transmitting pure and reliable messages, tracking vehicles and equipment, and recording other important information. Receive incoming calls, answer questions, and provide information to technicians via telephone and company data-base systems. Maintain accuracy in updating files and logs. Relates effectively to those contacted in the course of work. Performs other duties as required trouble-shoot for onsite technicians, assist and transfer technicians to proper areas. Customer Service /Sales Associate 01/2007 to 02/2008 Company Name City , State Cash checks using established risk analysis (as defined in current training manuals and/ or policies and procedures materials) avoiding return items. Follow appropriate cash handling and inventory procedures. Provide and market company services, including but not limited to: check cashing, loans, utility and other bill payment transaction, money order sales, wire transfer services, postage stamp sales, and distribution of other financial services. Provide professional and courteous customer service while receiving incoming customer inquiries and face- to- face request. Maintain, count, receive, balance and safeguard cash and other negotiable items according to establish policies and procedures to ensure validation of center assets. Perform opening and closing procedures, including preparing bank deposits or re-deposits, investigating and resolving report discrepancies, and verifying money in the cash drawer and safe. Follow security and safety policies and procedures in order to maintain a safe working environment; protect company assets and most importantly, the employees. Maintain schedule flexibility to work in other centers and shifts as needed. Inside Sale Representative 06/2004 to 12/2006 Company Name City , State Made daily outbound sales calls as a source for leads determined by qualifying accounts. Solicit revenue opportunities from new and existing users (exclusive of charge accounts handled by outside sales professional). Assist in the implementation of marketing strategies nationally. Set up of accounts and application of discount codes where approved. Act as a liaison between customers and field operations to ensure optimal service levels were continuously met. Assist with special projects as assigned. Education Associate of Science : Health Administration El Centro Community College City , State , usa Health Administration State Skills Skills Microsoft Suite Proficiency RightFax Ventura Lotus Notes 10 Key (By Sight) Data Entry Dispatch Collections Customer Service Sales Cash Handling | ADVOCATE |
MANAGED PRESSURE DRILLING FIELD SUPERVISOR Professional Summary Detail oriented and self-motivated, with a strong background in the energy sector leading managed pressure drilling operations. Resourceful and adaptable due to the ever-changing nature of the military and the oil and gas industry. Desire to expand upon multi-skilled background through new challenges and opportunities. Core Qualifications Results-oriented Excels in equipment troubleshooting and situational problem solving. Reports generation and analysis Training and development Process Improvement Personnel Management Client Relations Customer Satisfaction Project Management Computer proficient Technically savvy Experience Company Name City , State Managed Pressure Drilling Field Supervisor 07/2014 to Current Supervise the design, implementation, and
execution of Managed Pressure Drilling projects for offshore drilling operations. Lead teams of 3-5 personnel in
the integration and operation of pressure control systems and equipment
tailored to the client's needs. Developed strong customer relations working directly with clients in the energy sector delivering MPD products and expertise. Adapted to many roles due to the recent down turn in the energy sector, including: project management, engineering assistance, logistics coordination, and technical consulting. Developed inventory control program for emerging markets abroad and continual process improvements for maintenance facilities. Managing client relationship and
supporting marking and sales functions within the Organization Identifying
and Managing Continuous Improvement Opportunities within the operation Assist
Sales and Marketing Functions in Identifying Opportunities to Expand Market
share MPD Control Systems Technician 06/2012 to 06/2014 Technical knowledge of pressure control systems to include: Programmable Logic Controllers, Human Interface Machines, Hydraulic Power Units, Pressure Control Chokes, Electrical Installations, Flow Meters, Computer Networking and Communications. Integration of hydraulic modeling, well data, and design to control systems. Operation of various Rotating Control Devices: HOLD 1500, HOLD 2500, RCD 5K Big Bore, ATR RCD 5K. Utilized Managed Pressure Drilling techniques in coordination with the client and operator to successfully drill otherwise un-drillable wells to completion. Utilized Lean Six Sigma techniques to drastically reduce waste and downtime associated with tool inventory and parts requisition process. Company Name City , State Electrical Branch Supervisor/ Plane Captain/ Aviation Electrician 07/2008 to 07/2011 Carrier Airborne Early
Warning Squadron 115 - Supervised the Electrical Division in
the repair and maintenance of aircraft electrical systems over 6 cruises while
deployed to the Western Pacific Ocean on board USS George Washington. Accountable for 7 sailors and 5 E-2C Hawkeye aircraft. Aircraft systems included: Flight controls, engine electrical installations, flight instrumentation, navigation, equipment cooling systems, power generation and supply. Awarded two Navy and Marine Corps Achievement medals and Enlisted Aviation Warfare Specialist. 2010 Junior Sailor of the Year. Company Name City , State Line Division Supervisor / Plane Captain / Aviation Electrician 08/2005 to 07/2008 Carrier Airborne Early
Warning Squadron 120 Supervised crew of 15 in the daily
inspection and servicing of twelve E2-C HawkEye and four C-2A Greyhound
aircraft during 14 detachments. Completed training prerequisites 4 months ahead of schedule, resulting in promotion to night supervisor. Reduced fleet downtime by 30% by maintaining the aircraft in a ready status through improvements to maintenance and inspection processes. Education Bachelor of Arts : Business Administration 2017 Pennsylvania State University Expected graduation 2017 2016 Well Control School , City , State , USA IADC WellSHARP Supervisor Level Drilling Operations, Surface, Subsea 2016 MSTC , City , State , USA HUET & BOSIET Helicopter Underwater Escape Training Basic Offshore Safety Induction and Emergency Training 2013 Schlumberger DPM Training , City , State , USA MPD / DPM Training (2012-2013) Well Bore Construction Drilling Fluids Intro to Directional Drilling BHA & Drill String Engineering Hydraulics for Drilling Operations Well Control Basics Dynamic Pressure Drilling Advanced Single Phase MPD , Multiphase MPD Operations Pressure Mud Cap Drilling Advanced Auto-choke, Pressure Control 101 Control Systems Tech Basic & Advanced 2012 LoneStar College 2010 Central Texas College 2006 USN Advanced Electronics and Technical Training (2005-2006) MPD Projects/Clients Shell - Mars, Olympus, Perdido ConocoPhillips Alaska Walter Oil &Gas EnVen Energy Ventures Castex Energy W&T Offshore Chevron - Genesis, Lineham Creek Encana Corporation | AVIATION |
TEACHER Core Accomplishments Girl Scouts of the Missouri Heartland Cole County Service Unit Manager, Community 2012 present Involvement & Professional Develop and present engaging and timely written and electronic organizational training Affiliations materials, identify and develop service learning activities; develop promotional materials; support and coordinate Girl Scout volunteer managers and their troops; 82 troops, 153 volunteers serving 800+ youth Coach and support organizational volunteers to ensure quality of service delivery and fidelity to organizational mission and values; troubleshoot / mediate member complaints and concerns Serve as local liaison to statewide office staff located in Springfield, MO on troop and organizational issues Camp Director, Summer Twilight Camp Plan curriculum and learning objectives, develop streamlined registration processes and schedules, facilitate regular meetings of volunteers and foster positive relationships with local media, vendors, and allied agencies; engage in effective public relations / marketing strategies to increase registrations and visibility of organization; oversee volunteer managers in monitoring camp operations and camper / staff safety. Janet's Dance Studio, Fulton, MO Studio Manager, 1999 2009. Choreographed routines, coordinated performances, taught performing company, trained and evaluated studio teaching staff, tracked student accounts, communicated with families to answer questions / resolve conflicts. Professional Experience 08/2009 to Current Teacher Company Name Jefferson City Experience Public Schools (JCPS) Curriculum Utilize formative/summative assessment data, collaboration with colleagues, and development & current research-based educational strategies to design lesson plans and instruct alignment; students at a variety of developmental levels to achieve academic success. project mgmt.; Implement district-level educational programs, including Balanced Literacy/Guided staff leadership & Reading, Lucy Calkins Writing, Investigations Mathematics, and Sitton Spelling. training; student instruction & Successfully model and implement character education and proactive discipline through assessment Positive Behavior Support (PBS). Successfully lead senior district and building-level staff in professional development for elementary teachers to create balanced literacy lessons and assessments aligned with common core state standards for district level use in the English Language Arts (ELA) curriculum. Coach and support 2nd and 3rd grade team of teachers in assessing and implementing Assessment for Learning (AFL) practices into daily classroom instruction and assessment. Develop and oversee building-level staff development program for transition to standards-based grading in elementary schools; effectively utilize technology and active participation techniques to engage teachers in critical thinking surrounding current and research-based grading practices. Engage stakeholders surrounding changes to grading system(s), grade cards, and electronic assessment methods through developing effective implementation plans utilizing varied communications platforms. Compile numerous elementary balanced literacy lessons and assessments aligned with common core state standards for district-wide use in the ELA curriculum. Serve as a new teacher mentor; acclimated new teaching professionals to their building assignments and duties; supported and coached junior staff in use and understanding of district and building policies, procedures, and quality indicators. Selected as a "JC Lead" participant; highly selective, competitively awarded district-level leadership training program for aspiring administrators and leaders focusing on educational issues, programs and initiatives directly impacting students and patrons of JCPS. Pilot new assessment systems prior to implementation for feasibility, practicality, and efficacy; conduct comprehensive analyses of assessment items and types. Assist District Superintendent of Curriculum and Instruction with alignment of district level elementary ELA and Mathematics curriculum to Common Core and ISTE standards. Actively serve on numerous district committees and internal strategic initiatives responsible for engaging educational stakeholders, community members, staff, and students in continuous improvement. 01/2004 to 01/2009 Teacher Company Name Served as district grade level chair; supported and coached teaching professionals in areas of curriculum, research-based practice, and assessment. Selected for "Leadership Academy"; a statewide training program for emerging teacher leaders through the Regional Professional Development Centers. Collaborated extensively with district level administrators and colleagues to develop, align, and revise curriculum through Curriculum Coordinating Council and Vertical Alignment teams. Invited to score Missouri Assessment Program (MAP) assessments in the areas of Communication Arts and Mathematics. 08/1999 to 01/2003 Education December 2014 DESE Initial Administration Certification, Principal K-8 : Curriculum Leadership William Woods University Curriculum Leadership Master of Education : Educational Leadership and Policy Analysis University of Missouri Educational Leadership and Policy Analysis Graduated with distinction Bachelor of Science : Elementary Education Elementary Education DESE Elementary 1-6 Certification, Spanish K-9, Middle School Language Arts Skills academic, Arts, Coach, continuous improvement, Council, critical thinking, educational programs, English, instruction, Leadership, leadership training, lesson plans, Mathematics, mentor, policies, project mgmt, quality, Reading, research, Spanish, staff development, strategic, teacher, teaching | TEACHER |
TEACHER Facebook: Lamaestram4kidscare@yahoo.com Email: mariela28perez@gmail.com Professional Summary Highly motivated, teching professional with over 10 years of experience in a fast-paced consulting environment. Extensive experience supporting young children and parents clients consultants in high-profile technology projects. Exceptional analytical ability and talent for managing information. Certified Associate Of Applied Science In Early Childhood Education(AAS OF ECE) certification. Proficient in: Weekly Educational Project Project Communication Project Setup & Monitoring Microsoft Project Microsoft office Microsoft Excel Power point Skills MS Office proficient [35] WPM typing speed PowerPoint Multilingual in [English] and [Spanish] Bilingual in [spanish] Able to lift [40] pounds Art designer : children project, children music finger play, flyers, webs Ex: Facebook Loves children Adept at working with special needs children Energetic caregiver Home school educator Course planning Performing artist Emotionally supportive Friendly and likeable Dependable Calm under pressure Fast learner Work History Teacher 05/2008
to 07/2012 Company Name – City ,
State Teacher Daycare, Kid's Imaginations: Advanced administrative and project support for younge children-level consultants for special holiday project, activities, music, art, langue arts. Project Coordination/Management Led a project to streamline and reorganize SharePoint project management system, resulting in more accessible information and enhanced support for clients. Coordinated project plan, scheduling and budgeting for small but high-profile project during project manager's absence. Praised for initiative and problem-solving abilities. Advanced Administrative Support Prepared best-practice guidelines for archiving project documents. Guidelines simplified document management process and were adopted company-wide Conducted research and trained staff on new teachers assitant guiding the class rutine and activities for circle time. Encouraged good behaviors using the positive reinforcement method. Established a safe play environment for the children. Instructed children on proper health and personal habits. Organized and engaged in recreational activities such as games and puzzles. Dressed infants and toddlers and changed their diapers. Communicated openly with children's parents about daily activities and behaviors. Continually kept abreast of toy and child-related recalls and safety warnings. Meticulously sanitized toys and play equipment. Made nutritious breakfasts, lunches, dinners and snacks for the children. Teacher 03/2005
to 05/2007 Company Name – City ,
State Advanced administrative support to top class room executive in fast-paced training staff daycare. Project Coordination/Management Coordinated the research in projects of activities for the client- child winning training proposals. Streamlined proposal development process, resulting in significant time savings. Created new client tracking system usining internet to fine activities. Encouraged good behaviors using the positive reinforcement method. Established a safe play environment for the children. Organized and engaged in recreational activities such as games and puzzles. Dressed infants and toddlers and changed their diapers. Continually kept abreast of toy and child-related recalls and safety warnings. Meticulously sanitized toys and play equipment. Encouraged children to be understanding of and patient with others. Allowed for ample outdoor recreation time. Made nutritious breakfasts, lunches, dinners and snacks for the children. Maintained a child-friendly environment with access to outdoor activities. Engaged with children on an individual basis in a pleasant manner. Teacher Aid 07/2003
to 03/2005 Company Name – City Advanced administrative support to top class room. executive in fast-paced training staff daycare. Consultants for special holiday project,. activities, music, art, langue arts. Encouraged good behaviors using the positive reinforcement method. Established a safe play environment for the children. Organized and engaged in recreational activities such as games and puzzles. Communicated openly with children's parents about daily activities and behaviors. Meticulously sanitized toys and play equipment. Encouraged children to be understanding of and patient with others. Made nutritious breakfasts, lunches, dinners and snacks for the children. Allowed for ample outdoor recreation time. Education Associate of Applied Science : Early Childhood Education 2012 St Augustine college -
City ,
State Associate : Applying Science Applying Science Early Childhood Education (AASECE)
St Augustine college 2012 Skills administrative, Administrative Support, streamline, arts, art, budgeting, client, clients, document management, fast, problem-solving, Project Coordination, project management, proposals, proposal development, research, scheduling, Teacher | TEACHER |
SALES SUPERVISOR - SALES EFFECTIVENESS Summary Experienced sales supervisor and recognized training facilitator with over 25 years of sales experience in the Utility Industry. Proven track record of implementing successful sales programs to exceed Team and Company goals. Highlights Microsoft Dynamics CRM subject matter expert Chosen to represent Sales as CRM Product Owner for 2018 product upgrade Certified facilitator - 7 Habits of Highly Effective People LEED certified (one of three at the time with PNG) Commercial Sales Person of the Year 2008 (Piedmont Natural Gas) Excellent communication skills Self-Motivated and highly driven to succeed GSA committee member and facilitator for final product implementation Established track record of exceptional sales results Experienced Project Management utilizing sales systems Agile Trained Experience Sales Supervisor - Sales Effectiveness 11/2015 to Current Company Name City , State Led of virtual team of 6 full time Sales Support Coordinators. Managed the Partner financing for legacy PNG. Integrating (in process) Duke Gas Sales with Piedmont Natural gas Sales Implemented a procedure to aid in Project Management Implemented additional responsibilities for the team by monitoring and evaluating productivity levels and bandwidth Developed a 'Welcome Package' to send to all Residential builders Maintained, updated and developed policies and procedures for the Sales team Converted all forms, letters and agreements to electronic versions Developed Sales training materials for the sales reps, supervisors and managers As the CRM expert, I work closely with the newly created IT group to ensure the health of the product Currently working on an Integration project as the Product Owner of CRM Sales Supervisor 11/2012 to 11/2015 Company Name City , State Supervised and monitored the daily activities of ten outside Sales Representatives to ensure all sales and company strategic goals were met and in compliance with company policy. Mentored, coached, trained and motivated the team in ongoing development Led the team to be successful in meeting or exceeding team goals Sought ways to improve work processes and increase skill levels or knowledge of the team. Self taught the advanced ways to utilize CRM and quickly became the subject matter expert. Helped build and develop a training manual for new sales representatives for the SouthWest Region, which is being reviewed now for enterprise wide potential use. Gave presentations to builders, construction managers and superintendents to review the on-line service installation request process, meter placement guidelines and to solicit ways to improve communications. Commercial Sales Representative 04/2006 to 11/2012 Company Name City , State Executed strategies to ensure natural gas growth with both new and existing commercial customers in the Charlotte market. Networked with business leaders, architects, engineers, contractors and owners to promote the company's products and services. Recognized for the ability to develop and maintain quality customer and business relationships. Consistently met or exceeded set territory goals. Became LEED certified in 2009; one of three employees at the time with the certification. Was named Commercial Sales Person of the Year in 2008. Residential Energy Specialist 03/2006 to 04/2006 Company Name City , State Systematically and strategically worked in an assigned territory to ensure the use of natural gas in residential homes and developments Quickly promoted to the Commercial market within the Company. Industrial Power Representative 07/1986 to 03/1993 Company Name City , State Responsible for one half of Mecklenburg County Industrial customers to promote the products and services of the Company. Identified new opportunities for off-peak shaving, such as Standby Generation, Interruptible Power and time-of-day rates. Consistently met or exceed assigned goals. First female, non-engineer to hold this position Commercial Power Representative 08/1984 to 07/1986 Company Name City , State One of three reps covering Mecklenburg County's small to large commercial customers promoting energy management and peak shaving opportunities. Developed training material and trained employees of the newly formed group in the Call Center to handle commercial customers exclusively. Residential Rep 01/1983 to 01/1984 Company Name City , State Promoted energy management in the Charlotte area Selected to attend a prestigious Commercial 6 week training course Active member of the Charlotte Home Builders Association Regional Training Coordinator and Residential Representative 06/1980 to 03/1983 Company Name City , State Regional Training Coordinator 06/1980 to 01/1983 Company Name City , State Facilitated three day workshops for all new hires Identified, developing and facilitated training for the Sales and Business Area Representatives Education and Training Bachelor of Arts : Psychology East Carolina University City , State , USA Psychology Computer Skills S2K (CIS billing), Accounts Payable (CAPS), Microsoft Dynamics CRM, GSA Lite, Microsoft Office Suite, Acrobat Pro, Sales Solution Selling Activities and Honors Charlotte Homes Builders Association, past Board Member Commercial Sales Person of the Year 2008 (Piedmont Natural Gas) LEED certified 2009 | SALES |
EXECUTIVE CHEF Professional Summary Energetic culinary professional with a blend of creativity, passion for food and exceptional cooking skills. Works well as a dynamic leader in high-pressure settings. A career that includes everything from small fast casual to high end dining and catering. Skills Creativity in menu planning and presentation Knowledgeable in Heart Healthy Cooking Safe and Healthy work atmospher HACCP Serv-Safe Certified Customer Service Focuses Passionate about cooking Forward Thinking Highly organized Excellent communicator Delegates Effectively Motivational Good sense of humor Team builder and Self-motivated Accounting, Budgeting, Forecasting, and P&L Proficient in MS Office including Word, Excel, Powerpoint, and Outlook. Implements effective systems Work History Executive Chef , 03/2014 to Current Company Name – City , State Accountable for every aspect of all Food and Beverage budgets. Responsible for ordering all china, glass, silverware, and all smallwares. Responsible for all kitchen training including recipe use, grill, sauté, fry, steam, garde manger, knife handling, equipment use, and Safety and Sanitation (Serv-Safe Certified). Monitored all ordering of food, constant developing of vendor relations, quality control on all food products, managed systems including daily check lists, cooler/freezer logs, HACCP logs, schedules, and weekly safety meetings with initial and continual employee training. Nearly all food produced in house to include pastries, bread, salad dressings, etc. Developed menus, pricing and special food offerings to increase revenue and customer satisfaction. Managed kitchen staff of six by recruiting, selecting, hiring, orienting, training, assigning, scheduling, supervising, evaluating and enforcing discipline when necessary. Food Production Coordinator , 02/2013 to 03/2014 Company Name – City , State Minimized expenses by utilizing production logs, correct patient counts, and well-trained staff. Helped to redesign current cafeteria line and menu to include customer based concepts and ideas. Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines. Verified proper portion sizes and consistently attained high food quality standards. Maintained a skilled kitchen staff by properly coaching, counseling and disciplining employees. Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues. Executive Chef , 08/2009 to 09/2010 Company Name – City , State Manage all food production facilities to include a fine dining restaurant, bar and grill, banquets and conference kitchen, deli/coffee/pasty shop, family dining facility, beverage carts (food aspect only), and two concessions outlets on two golf courses. Accountable for every aspect of all Food and Beverage budgets. Responsible for ordering all china, glass, silverware, and all smallwares. Manage a staff of up to 40ppl including an executive sous-chef, 2 sous chefs, externs and hourly staff. Responsible for all kitchen training including recipe use, grill, sauté, fry, steam, garde manger, knife handling, equipment use, and Safety and Sanitation (Serv-Safe Certified). Monitored all ordering of food, constant developing of vendor relations, quality control on all food products, managed systems including daily check lists, cooler/freezer logs, HACCP logs, schedules, and weekly safety meetings with initial and continual employee training. Nearly all food produced in house to include pastries, salad dressings, stocks, etc. as well as breaking down steaks from primal cuts and whole fish and seafood. Regularly interacted with guests to obtain feedback on product quality and service levels. Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas. Executive Chef & General Manager of Food Venues , 12/2005 to 07/2009 Company Name – City , State Manage 11 facilities ranging from fine dining, to deli/coffee shop and a commissary/warehouse as well as banquets (mainly weddings (approximately 35 + every summer) and events ranging in size from 25 to 600 ppl) to include writing, developing, costing, and implementing menus. Accountable for every aspect of all Food and Beverage budgets. Accountable for ordering all china, glassware, silver, small wares, and kitchen equipment (and orchestrating its installation). Manage a staff of over 100ppl including a unit executive chef, sous chefs, up to 17 managers, externs and hourly staff. Responsible for all kitchen training including recipe use, grill, sauté, fry, steam, garde manger, knife handling, equipment use, and Safety and Sanitation (Serv-Safe Certified). Monitored all ordering of food, developed vendor relations, quality control on all food products, managed systems including daily check lists, cooler/freezer logs, HACCP logs, schedules, and weekly safety meetings with initial and continual employee training. Responsible for recruiting team members. Developed and implemented current externship program. Executive Sous Chef , 01/2004 to 07/2005 Company Name – City , State Completely redesigned and wrote the recipes for the current menu. Implemented a new safety and sanitation program including cooler/freezer logs, temperature logs, and HACCP logs in a facility where they had lapsed. Responsible for costing menus, inventory control, banquet functions, ordering, scheduling 12 employees, hiring, team member motivation, and instrumental in bringing in new business into the hotel by offering ice sculpting and specialty menus. Developed specialty menus for chef's tables and other special events (i.e. Holiday events). Taught cooking classes and did food demonstrations for select groups. Maintained a skilled kitchen staff by properly coaching, counseling and disciplining employees. Maintained updated knowledge of local competition and restaurant industry trends. Sous Chef , 03/2003 to 12/2003 Company Name – City , State Developed tools such as prep lists and temperature logs to benefit employee organization. Responsible for employee scheduling and accountability to include up to 30 individuals. Established par levels and maintained proper food cost through purchasing and purveyor relations. Interacted with other managers and key employees to ensure adequate coverage, quality food and excellent service. Verified proper portion sizes and consistently attained high food quality standards. Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues. Executive Chef , 10/2000 to 12/2002 Company Name – City , State Prepared annual budget by forecasting financial goals through cost controls and labor management to bring food costs down by 5 points within first three months. Created, developed and implemented an upscale cafeteria managing up to 5 free-standing properties including banquet and fine dining facilities. Managed kitchen staff by recruiting, selecting, hiring, orienting, training, assigning, scheduling, supervising, evaluating and enforcing discipline when necessary. Verified proper portion sizes and consistently attained high food quality standards. Developed menus, pricing and special food offerings to increase revenue and customer satisfaction. Actively involved in cost control, sanitation, menu development, training, recruitment, private dining and catering. Regularly interacted with guests to obtain feedback on product quality and service levels. Culinary Supervisor , 09/1999 to 09/2000 Company Name – City , State Assisted in developing menu creations and work assignments for kitchen staff for the restaurant, McGrath's, and banquet facilities. Scheduled and directed the culinary team to exceed industry standards to perform at optimum performance in creativity, preparation, cleanliness, and customer service. Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines. Verified freshness of products upon delivery. Recommended menu items to the Executive Chef for new dish development, holidays, special events and promotions. Cooked and served food and meals in accordance with planned menus, diet plans, recipes, portions, temperature control procedures and facility policies. Assistant General Manager , 06/1998 to 08/1999 Company Name – City , State Improved food cost by 6 % within 6 months. Responsible for all ordering and inventory controls. Developed a higher level of quality fare while maintaining food costs by negotiating with purveyors. Led shifts while personally preparing food items and executing requests based on required specifications. Ensured all staff understood expectations and parameters of kitchen goals and daily kitchen work. Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues. Specialty Chef , 03/1996 to 08/1999 Company Name – City , State Redesigned menus implementing marketing strategies to broaden customer base and expanding guest service to the highest levels. Continually striving to meet and exceed industry safety standards, inventory control, profit margin, and customer service expectations through diligent and thorough training of culinary team. Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines. Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation. Properly labeled and stored all raw food ingredients including produce, meat, fish, poultry, dairy and dry goods in the appropriate storage room, walk-in refrigerator, freezer or cooler. Asst. Kitchen Manager , 07/1994 to 03/1996 Company Name – City , State Developed daily specials including entrees, soups, and appetizers. Directed culinary team in daily activities such as prep, mise en place, food safety, and plate presentation. Practiced safe food handling procedures at all times. Verified freshness of products upon delivery. Accurately and efficiently prepared healthy, delicious fish, meat and vegetable-based dishes. Education Associate of Science : Culinary Arts , 2012 National Institute for Culinary Arts at Mountain State University - City , State Recieved TIPS Certification : Alcohol Awareness , 2003 Health Communications Inc - City , State Completed hospitality courses. : Club Management, Food Safety, Nutrition , 2001 Technical Vocational Institute - City , State Attained Serv-Safe Certification. Have maintained Serv-Safe certification since : 1 1995 Chippewa Valley Technical College - City , State Accomplishments Annual Scovie Awards. Participated as a judge grading food entries from across the world for national and world recognition. 2003-2005 Thermador (On Behalf Of Freed Appliance Distributors) Tempe, AZ. Demonstrated cooking techniques in a professional show kitchen located in The Great Outdoors (Chandler, AZ). Took raw food product and instructed groups of customers on how to prepare various items using sponsored equipment. Eventually allowing the customers to sample the finished product. Affiliations 2005-Present American Culinary Federation and World Association of Chefs Societies Charleston, WV
Active Member Skills Accounting, Budgeting, budgets, budget, Cooking, Creativity, Customer Service, special events, financial, Forecasting, hiring, inventory, inventory control, Leadership, Team Builder, managing, marketing strategies, marketing, meetings, Excel, Outlook, PowerPoint, MS Word, negotiating, Communicator, profit, purchasing, quality, quality control, recruiting, Safety, scheduling, Self Motivated, tables, employee training, vendor relations | CHEF |
CASHIER Career Overview Experienced Receptionist Personable and enthusiastic Receptionist with more than 15 years of experience in training, operations, and customer service in various positions, including reception. Detail-oriented professional skilled at working independently and with diverse teams to ensure results. Effective communicator comfortable with people from multicultural backgrounds and demonstrated history of establishing rapport with leaders at all levels. Areas of Expertise Customer Service Cash Management Order Processing Microsoft Office Electronic Medical Records Interpersonal Communications Training and Instruction Nonprofit Case Management Medical Terminology Schedule Maintenance Multi-Line Reception Administrative Support Purchasing Procedures Vendor Negotiations Exam Room Preparation Work Experience Cashier January 2012 to January 2013 Company Name － City , State Greeted customers upon arrival and responded to inquiries for product or policy information. Calculated costs and managed cash drawer before, during, and after shifts to ensure accuracy. Answered more than 20 calls daily to resolve customer concerns and answer product questions. Issued credits, receipts, and refunds to customers and maintained loyal clientele. Maintained cleanliness and order around checkout areas. Assisted with pricing and stocking of products, including special order coordination. Responded to customer complaints to resolve issues in a proactive and helpful manner. Fitness Instructor Assistant January 2012 Company Name － City , State Supported Recreational Sports team, including coordination of programs and activities. Ensured compliance with all departmental policies and procedures. Collaborated with Program Coordinator on various projects. Facilitated instruction on group exercise for people of all ages and skill levels. Promoted correct form, position, and alignment during aerobic dance courses. Case Manager January 2010 to January 2011 Company Name － City , State Collaborated with Case Managers from Chicago Family Health Center to develop and implement treatment plans for high risk clients. Conducted individual intake assessments to determine services and served as client advocate. Maintained and developed resource files in partnership with social service and community agencies. Implemented various therapeutic and counseling methods to ensure success and progress. Provided care, such as checking vital signs and changing sterile dressings. Performed clerical tasks, including reception and data entry in electronic medical records database. Monitored medication stock to replace expired products. Purchasing Assistant January 2009 to January 2010 Company Name － City , State Placed orders for organizational supplies according to approved purchase order processes. Negotiated prices with vendors for bulk and routine products. Conducted research on potential new vendors to meet business needs. Verified accuracy of incoming orders, processed invoices, and tracked missing documentation. Performed annual inventory of assets, including identifying and logging each item. Served as Switchboard Operator relief. Customer Service Clerk January 2008 Company Name － City , State Prepared submissions for underwriters, including communicating status updates and issues. Purged files and prepared inactive records for storage offsite. Maintained monthly activity reports. Ensured exceptional quality of customer service. Mapping Consultant/Assistant January 2005 to January 2006 Company Name － City , State Created statistical demographic maps for clients based on their specifications and needs. Trained and supervised team of seven interns. Collaborated with clients to ensure quality of service. Mapping Assistant January 2005 to January 2006 Company Name － City , State Conducted research and compiled data to prepare demographic maps. Performed statistical information review of Bronzeville for commercial and residential development. Managed general office tasks, including administrative support and reception. Radiology Assistant January 1999 to January 2002 Company Name － City , State Supported physicians and X-ray Technicians in capturing and processing films. Organized and maintained patient field, complying with confidentiality procedures. Assisted with patient transfers and ambulation. Fulfilled code card requests. Prepared operating and hospital rooms in adherence with sanitation and safety regulations. Office Manager/Dental Assistant January 1996 to January 2000 Company Name － City , State Managed office operations, including schedule maintenance, billing, and accounting. Provided multi-line reception and communicated with patients, insurance providers, and vendors. Assisted with capture of dental X-rays and prepared examination room and dental trays. Mixed compounds for cleanings and fillings. Maintained patient records in Dentrix system and updated treatment information. Educated patients on proper dental hygiene and follow up care. Confirmed benefits for patients with specialists and insurance providers. Educational Background Bachelor of Arts : Interdisciplinary Studies (Social Services) Northeastern Illinois University Interdisciplinary Studies (Social Services) Skills accounting, administrative support, benefits, billing, clerical, counseling, clientele, client, clients, customer service, data entry, database, documentation, general office, instruction, insurance, inventory, office, organizational, policies, pricing, processes, progress, quality, reception, research, safety, Switchboard Operator | FITNESS |
CARE COORDINATOR Professional Summary A position as a Registered Nurse working with adults in a setting that will allow me to use both my nutrition and nursing education to provide acute, comprehensive care to patients in a way that allows for my personal and professional growth in the field of nursing Skills Work History Care Coordinator , 10/2013 to Current Company Name – City , State Currently employed as a Care Coordinator for a family primary care practice Assist in the transition of care from hospital and emergency department visits to primary care provider visits through assessment of current and past disease processes and medication reconciliation Coordinate services between primary care physicians and other medical specialists Promote self-management of disease processes through providing education about signs and symptoms of diseases and medication management Other office duties include: administrative tasks through use of the EMR, administering therapeutic injections and immunizations, promoting and encouraging preventative screenings, and managing disease processes through data tracking in the EMR on a per patient basis. Mentor Resident Advisor , 08/2011 to 05/2012 Company Name – City , State Advised
and mentored a floor of 45 upper-class undergraduate students for two years Supervised
ten staff members for one year upon promotion to Mentor Resident Advisor, with
duties including development of on-call schedule for the academic year,
supervision of Office of Residence Life orientation and staff development activities,
collaboration with supervisory staff to problem-solve and implement
disciplinary action as necessary, and management of crisis and emergency
situations involving student safety Implemented
conflict mediation skills among undergraduate students and staff Organized
and executed 65 social and educational programs for undergraduate students and
staff Implemented
alcohol and drug safety initiatives among undergraduate student population Provided
personal and academic counseling to undergraduate students Designed
and implemented emergency response protocols Resident Advisor , 01/2011 to 01/2012 Company Name – City , State Advised and mentored a floor of 45 upper-class undergraduate students for two years Supervised ten staff members for one year upon promotion to Mentor Resident Advisor, with duties including development of on-call schedule for the academic year, supervision of Office of Residence Life orientation and staff development activities, collaboration with supervisory staff to problem-solve and implement disciplinary action as necessary, and management of crisis and emergency situations involving student safety Implemented conflict mediation skills among undergraduate students and staff Organized and executed 65 social and educational programs for undergraduate students and staff Implemented alcohol and drug safety initiatives among undergraduate student population Provided personal and academic counseling to undergraduate students Designed and implemented emergency response protocols. Fitness Center Supervisor , 08/2009 to 05/2013 Company Name – City , State Implemented
excellent customer service skills daily in fitness facilities while ensuring
patron satisfaction with equipment and fitness environment Performed
all administrative duties related to fitness facility including monthly patron
attendance counts, performing equipment cleaning checks, and filing incidence
reports related to damaged equipment and/or injuries acquired within the facility Supervised
50 undergraduate students for two years upon promotion to promote fitness and
health initiatives across campus and oversee fitness center operations Served
as a liaison between student staff and supervisory staff to communicate issues
with equipment, patron satisfaction ratings of facilities, and safety concerns
with facilities Oriented
new employees to facilities and designed team-building training guidelines new
staff members Managed
issues with student scheduling of fitness centers, including no-show coverage
issues, by being flexible and available to other staff members and using
effective communication skills Fitness Center Attendant , 01/2009 to 01/2010 Company Name – City , State Implemented excellent customer service skills daily in fitness facilities while ensuring patron satisfaction with equipment and fitness environment Performed all administrative duties related to fitness facility including monthly patron attendance counts, performing equipment cleaning checks, and filing incidence reports related to damaged equipment and/or injuries acquired within the facility Supervised 50 undergraduate students for two years upon promotion to promote fitness and health initiatives across campus and oversee fitness center operations Served as a liaison between student staff and supervisory staff to communicate issues with equipment, patron satisfaction ratings of facilities, and safety concerns with facilities Oriented new employees to facilities and designed team-building training guidelines new staff members Managed issues with student scheduling of fitness centers, including no-show coverage issues, by being flexible and available to other staff members and using effective communication skills. Education Bachelor of Science : Nursing , 8 2014 Rutgers, The State University of New Jersey - City , State GPA: GPA: 3.64 Nursing GPA: 3.64 Bachelor of Science : Nutrition Science , 5 2013 Syracuse University - City , State GPA: GPA: 3.91 ACLS Certified, 2014
CPR/BLS Certified, 2013
Certified, Culturally Competent Care, 2013 : 1 2013 Rutgers University - GPA: Recipient, Faculty Award for Excellence in Nutrition Science, Syracuse University, 2012 and 2013 Recipient, Women's Leadership Endowed Scholarship, Syracuse University, 2011 and 2012 Recipient, Emily Gere Coon Award, Syracuse University, 2011 Dean's List, Syracuse University, eight semesters Dean's List Recipient, Faculty Award for Excellence in Nutrition Science, Syracuse University, 2012 and 2013 Recipient, Women's Leadership Endowed Scholarship, Syracuse University, 2011 and 2012 Recipient, Emily Gere Coon Award, Syracuse University 2011 Dean's List, Syracuse University, eight semesters Dean's List, Rutgers University, four semesters Affiliations Member, Nutrition Education Promotion Association, 2010-Present
Member, National Student Nurses Association 2014-Present
Technical Abilities
Experienced in use of Electronic Medical Record (EMR) Certifications Registered Nurse in [State] , License number [number] , [year] Advanced Cardiac Life Support (ACLS) Certification [year to present] Skills Academic, administrative, C, communication skills, counseling, CPR, excellent customer service, filing, team-building, managing, mediation, Mentor, Office, processes, promotion, protocols, publication, Research, safety, scheduling, staff development, supervisory, supervision | FITNESS |
STUDENT Professional Summary Completed Bachelors of Science in Interdisciplinary Social Science and Minor in Conflict Analysis and Trauma
Studies in August 2015. Possesses strong interpersonal skills and a desire for a career in social sciences. Served 8 1/2 years' in the US Army with experience in professionalism, dedication to duty, and integrity. Extensive background in Executive Administrative affairs over a 4 year period, including experience in employee training, personnel information management, counseling and mentorship, conflict resolution, general office operations, communication, mediation, and coordinating travel. Demonstrated success in developing training modules and coordinating ceremonies. Core Qualifications Personnel Management; Personnel Information Management; Proficient in Microsoft Outlook/Excel Word/Power point; Employee Relations; General Office Operations; Orientations/Ceremonies Training and Development; Performance Management; Ability to type 45 wpm Experience Student June 2013 to Current City , State Diligently maintained living environment for three individuals and two pets all while completing Bachelors of Science through distance learning. Provided three nutritional meals daily. Responsible for the care and well-being of one child. September 2004 to June 2013 Company Name 35-40 hrs. Executive Administrative Assistant September 2012 to April 2013 Company Name - City , State Essential member of the Army communications maintenance team and is primarily responsible for performing field and sustainment level maintenance on avionic navigation flight control systems, stabilization systems and equipment. Maintain, test and repair communication equipment Install and repair circuits and wiring Calibrate and align equipment components Test and isolate faulty assemblies and components Replace parts, rewire equipment and interconnect components on semiautomatic telephone switchboard. Executive Administrative Assistant Senior Commander September 2011 to September 2012 City , State Coordinated and scheduled training visits, briefings, appointments, correspondences and travel arrangements for the 1st Infantry Division Deputy Commanding General/Senior Commander. Possess excellent people skills, with proven ability to communicate well with all levels of professionals. Detail-oriented with proven effectiveness to multi task in high-impact and fast-paced environments, while juggling multiple priorities simultaneously with good judgment. S3 Operations Noncommissioned Officer: 40+ hrs 40hrs Supervised, trained and led up to 5 soldiers on a daily basis. Responsible for creating and maintaining the Brigades operation orders, detailing and delegating tasks to subordinate units. Maintain flight logs on incoming/outgoing flights and individual flight records. Executive Administrative Assistant January 2011 to September 2011 40+ hrs 1st Infantry Division - Fort Riley, KS Served as the Executive Administrative Assistant to the Division Command Sergeant Major while facilitating the flow of information to and from the Division Command Sergeant Major, subordinate Command Sergeant Major and Sergeants Major, staff when necessary. Coordinated and scheduled training visits, briefings, appointments, correspondences and travel arrangements. Executed over 15 boards and 27 award ceremonies recognizing Soldiers and Civilians who contribute to esprit de corps and superior performance of duty. Provided expert oversight to all evaluation reports, awards, and administrative matters. Supervised and mentored 2 Soldiers on daily operations. Administrative Assistant June 2010 to December 2010 Company Name - City , State 35-40 hrs Served as the administrative assistant for brigade command group. Instructor for brigade junior leader course, me0ntoring and developing 54 students across a three month period. Developed lesson plan on composite risk management adopted as brigade standard. Coordinated over 25 air and ground travel arrangements for the Brigade Command Sergeant Major. Orderly Room Clerk January 2009 to June 2010 Company Name - City , State 35-40 hrs Served as the company orderly room clerk personally responsible for developing and utilizing a company. database to efficiently maintaining personnel records for 320 personnel and family readiness rosters. Responsible for the training, health, welfare, and technical guidance of 3 personnel. Cashier/Copy Center May 2003 to July 2004 Company Name - City , State 35-40 hrs Maintains adequate stock of resale items. Operated a computer system that calculates and marks prices Operated an electronic checkout system, makes change, and verifies change fund and amount of currency received during an assigned shift. Assists customers by answering questions concerning prices, identification, and location of items. Counts cash and negotiable instruments to prepare an accountability report. Manages the self-check-out registers assisting customers in the correct processing of their purchases. Changes register tape, and clear routine equipment and scanning jams on registers. Education Bachelor of Science : Interdisciplinary Social Science , August 2015 Kansas State University - City , State , USA Interdisciplinary Social Science Coursework in Sociology, Psychology and Communications focusing on conflicting behaviors in society and the ability to
critically analyze the effects of behaviors that do not fit into the norm through workforce, criminal justice system,
domestic, and historical perspectives.
Minor in Conflict Analysis and Trauma Studies: Provides a theoretical and empirical framework and model for analysis and study of trauma, violence, conflict, and their consequences. This emerging study delivers the knowledge for establishing post-trauma and post-conflict reconstruction practice, research, service, and policy to improve interpersonal and social systems. GPA: GPA: 3.41 GPA: 3.41 High School Diploma : May 2004 North Garland High School - City , State , USA GPA: GPA: 2.7 GPA: 2.7 Professional Affiliations National Society of Collegiate Scholars (NSCS); Sigma Alpha Lambda (SAL) Skills administrative, Administrative Assistant, Army, Bachelors, interpersonal, criminal justice, database, Detail-oriented, Employee Relations, fast, General Office, Instructor, lesson plan, Excel, Microsoft Outlook, Power point, Word, navigation, excellent people skills, Performance Management, Personnel, Personnel Management, Psychology, research, risk management, scanning, switchboard, telephone, Trauma, travel arrangements, type 45 wpm, wiring | AVIATION |
BILINGUAL CLIENT ADVOCATE Professional Summary Organized, hardworking, and reliable social worker dedicated to providing effective and empathetic help. Adept at documenting case files and assessing clients. Talented at setting clients at ease and handling the stressful demands of working with cases of victims of abuse. Accustomed to working in fast-paced environments. Proficient at communicating with clients and professionals including attorneys, Judges, police officers, and others. Skilled at finding and implementing the best possible solution. Qualifications Ability to work effectively on my own initiative as well as within a team Respectable verbal and writing skills for report and assessment writing Experienced using Microsoft Office, Word, Excel, Outlook. Proficient at managing complex case loads More than five years of providing exceptional customer service Ability to comply with company policies and procedures Skilled at individualizing case plans and empathize with clients Cultural competent professional Experience 02/2016 to 04/2016 Bilingual Client Advocate Company Name － City , State Answer Crisis Hotline, assess caller's needs, determine eligibility for shelter admission, or makes appropriate referral. Provide or arrange emergency transportation for incoming clients. Complete intake procedures for each client, arrange for immediate needs of family. Manage shelter operations to include: enforcing shelter rules, policies and procedures, ensuring a calm, supportive atmosphere, maintaining the security of the shelter, distributing incoming client mail, supporting client participation in group meetings. Conduct daily House Meeting/Chore Assignment, “Orientation” groups for new residents, and educational/support when they occur during shift. Documents appropriate information in client files and communication log in a timely manner. Completes all appropriate forms maintained in resident files. 05/2014 to 10/2015 Conservatorship (CVS) Specialist Company Name － City , State Responsibilities: Determining each child's needs and arranging for additional testing, evaluations, records, or further assessments they need. Assess families and create individualize service plans. Participating in court hearings. This includes preparing a family before the hearings, preparing court reports, and testifying in court about the child's needs, the family's progress, and the department's efforts to achieve permanency for the child. Documenting casework activity. Monitoring parents, children, and other important individuals involved in the case. Follow up with professionals to monitor the families progress. Referred parents to services such as random drug testing and anger management, counseling, and others. Maintaining good working relationships between Child Protective Services staff and law enforcement officials, judicial officials, legal resources, medical professionals, and other community resources. Visiting children and parents at least monthly for one hour to see if needs were been met. Schedule weekly visits between parents and children and provide transportation. Complete numerous of different types of forms. Investigate through out the case. Attend and actively participate in unit meetings, trainings, Family Group Conferences, staff meetings, Permanency conferences, and other emergency meetings. Request law enforcement, medical, educational reports, run criminal and CPS history, and report abuse. Utilize the State equipment such as assign laptop, printers, fax machines, and more. Conduct home studies Accomplishments: Basic Skills Development for CPS Conservatorship certificate Best Title IV-E intern of 2014 Successfully, managed approximately 40 cases of child abuse Impressed direct supervisor, program director, co-workers, and other professionals with my work ethic. Complemented multiple of times on my investigation, empathy, and ability to form and sustain positive relationships with challenging clients. Trusted with important projects such as transporting teenagers and toddlers to other states and solve issues that required a more tenured worker. 01/2013 to 12/2013 Sales Assosiate Company Name － City , State
Salesperson Customer Service Manage fitting rooms Work any departmentWork as a team member Train and guide new workers as requested by
manager. Fast paced environment Cashier Leadership opportunities
12/2009 to 08/2012 Company Name － City , State
Salesperson Customer service Clean and organize store Manager assistant Open and close store Cash register and responsible for cash Train and guide new workers Make orders & answer telephone
Education 2014 Bachelor : Social Work Texas Woman's University － City , State , United States President of Child Abuse Prevention Society (2013-2014) Member of Phi Alpha, national social work honorary society Selected for the honorable Dean and Chancellors' List Graduated with Honors (Magna Cum Laude 3.700 -3.899) Received paid internship with Child Protective Services (2014) Languages Bilingual Spanish/English | ADVOCATE |
INTERNAL AUDIT MANAGER Summary Dedicated auditing professional with the accomplished ability to work independently and as a team member to successfully achieve project goals and objectives. Highlights Information System Audit and Control Association (ISACA) Sarbanes-Oxley Project risk and controls Business process review The Institute of Internal Auditors (IIA) Risk management expertise Strong client engagement Experience Internal Audit Manager 08/2012 to Current Company Name City , State Effectively executed complex post-acquisition audits for Software as a Service (SaaS) acquisitions including planning, developing targeted audit scope and delivering impactful and timely audit reports. Responsible for assessing the audit universe, auditable entities and risk environment for internal clients to align with the annual audit plan. Liaised with senior leadership to help identify upcoming market trends and manage emerging risk. Responsible for planning, delivering and managing internal audit for Consumer Services, Healthcare and Automotive business units (greater than 50% of NA revenue) Partnered with stakeholders to discuss the accuracy and impact of audit findings, identify root cause and collaboratively develop timely remediation action plans. Revamped the legacy internal audit report and scope document template to include qualitative and quantitative content. Manager of Internal Audit 08/2011 to 08/2012 Company Name City , State Led the the business risk assessment with internal clients to develop the North America annual audit plan. Assessed the aged inventory reserve methodology for inventory valued in excess of $55 million resulting in a potential discrepancy in excess of $2 million. Director, Internal Control 10/2006 to 05/2011 Company Name City , State Designed and implemented the Sarbanes-Oxley compliance program company-wide managing 45 control owners and six co-sourced auditors. Prepared and presented status reports for senior management and the Audit Committee at least quarterly. Strengthened governance polices, risk based monitoring controls and training which reduced key controls by 35% and compliance costs by 25%. Re-designed the ITGC compliance program, saving $100,000 annually and enhanced the effectiveness of the control environment, increased process and controls ownership, and accountability. Led the design and implementation of Oracle's Internal Controls Manager (ICM) and reviewed and validated the the Conference Room Pilot (CRP) and User Acceptance Testing (UAT) results and documentation. Responsible for standardizing process narratives, flowcharts and key controls documentation for 26 detailed process narratives and 325 key controls. Director of Corporate Compliance 09/2004 to 10/2006 Company Name City , State Developed and executed the annual Enterprise Risk Management assessment to assure the audit plan was effectively calibrated to the organizations key business processes and aligned with the risks by materiality, exposure and priority. Designed, implemented and managed the Sarbanes-Oxley compliance program for both the domestic and overseas (Hong Kong) office which included walkthroughs, process narratives and key controls. Led a cross-functional team responsible for documenting key business processes and collaboratively assessed the key controls. Responsible for conducting testing of in-scope audits, analyzing test results and collaboratively develop a remediation action plan in collaboration with the process owners. Manager, Senior Living and Properties 03/2003 to 06/2004 Company Name City , State Senior Living and Properties. Developed a business growth strategy, which included the construction of an additional assisted living facility to complement the senior living division, increasing the occupancy rate by 9%. Negotiated new vendor contracts and payment terms for supplies and services, realizing a 10% discount and improved terms. Manager of Internal Audit 08/2002 to 03/2003 Company Name City , State Performed the supply chain process audit, identified redundancies and reduced store receiving labor by 60%. Developed labor analysis program to assess warehouse pick time, error rates, local receiving labor resources and cost processes to maximize store effectiveness. Senior Internal Auditor 05/1999 to 12/2001 Company Name City , State Uncovered more than $1 million in overpayments in broker commissions and expenses. Served as principal auditor of Accounts Payable, Accounts Receivable, Information Technologies. Senior Analyst/Develop Team Leader 08/1994 to 04/1999 Company Name City , State Subsidiary of Atlantic Richfield Company. Senior Analyst/Development Team Leader 01/1997 to 01/1999 Company Name City , State Designed and implemented processes which eliminated redundant processes and instituted improvements in the training and development of personnel resulting in $1.8 million labor savings. Developed cost analysis and profit implementation programs advising franchisees and corporate-owned facility operators how to increase sales and margins. Field Supervisor 01/1994 to 01/1997 Company Name City , State Developed and executed the South Bay Region sales growth strategy resulting in a 12% net profit increase. Led the development of the company-wide labor-hours initiative resulting in $1 million in savings the first year. Education and Credentials Master of Business Administration 2000 Pepperdine University City , State Bachelor of Science : Management 1994 Pepperdine University City , State Skills Accounts Payable, Accounts Receivable, acquisitions, agile, approach, business owner, business process, business processes, CISA, closing, content, contracts, Certified Public Accountant, CPA, product development, documentation, senior management, financial, functional, ICM, Information Systems, Information Technology, inventory, leadership, managing, market, meetings, office, Enterprise, Oracle, personnel, pick, processes, product management, profit, quality, receiving, Risk Management, sales, Sarbanes-Oxley, scheduling, strategy, supply chain | APPAREL |
BUDGET ANALYST/RESEARCH ADMINISTRATOR Core Qualifications ADDITIONAL SKILLS Proficient in Microsoft Office 2010 and 2013 including Excel, PowerPoint, Word, Access, Outlook, SharePoint 2010 and 2013 Business Intelligence Systems Knowledge of Federal Acquisition Regulations (FAR) and Cost Accounting Standards (CAS) Outstanding verbal and written communication skills Highly analytical, critical thinking and problem solving skills, goal oriented Ability to work in teams, flexible work hours, ability to travel Accomplishments Toyota Research Institute of North America - Employee of the Year Tarrant County College - Dean's List for 3 semesters Outstanding verbal and written communication skills DynCorp International - two SPOT awards for project performance Experience January 2009 to Current Company Name ◦ Proficient in development of cost schedules and estimates ◦ Responsible for schedule management and baseline changes ◦ Develop Basis of Estimates (BOE) for all cost types on new work ◦ Accountable for analyzing historical data and applying analytic techniques to forecast overall resources required ◦ Create FAR Compliant Project Estimates for Change Orders for LOGCAP IV in Afghanistan, Kuwait and Udairi Task Orders ◦ Analyze incurred cost data for revised estimates for USG negotiations ◦ Participate in negotiations with USG ◦ Evaluate, prepare and provide responses on RFIs for proposals and estimates ◦ Ability to prepare estimate documentation packages for USG audit/negotiations ◦ Real-time analysis and process improvement of internal document control processes ◦ Implemented and maintained reports for senior leadership ◦ Streamlined creation, modification and publication of administrative policies ◦ Ensure departmental estimate records are complete and FAR compliant ◦ Provide technical guidance to ensure a transfer of knowledge ◦ Streamlined older processes and procedures to reduce full time equivalence (FTEs) v.13 System Administrator (Oracle Database) ◦ Customization of database to fulfill project requirements ◦ Ad hoc reporting using Infomaker 10.5 for various departments ◦ Develop, implemented and maintained PCM user groups and security rights ◦ Developed and implemented training process for new hires and database migration tailored to individual end user groups ◦ Developed report designed to analyze and monitor day to day contractual directions from customer ◦ Validated manufacturer specifications on equipment and materials ◦ Utilized FedLog and WebFLIS for parts research ◦ Performed pricing and cost savings analysis for each part record ◦ Database and records management ◦ Developed and implemented training plan for new employees Budget Analyst/Research Administrator January 2007 to January 2009 Company Name ◦ Active in project contract negotiation as well as management ◦ Managed a $20M annual research budget ◦ Analyzed required labor, material and equipment resources ◦ Ability to prepare estimates for multiple research projects ◦ Developed and maintained annual, capital & strategic long term budgets supporting 3 departments and 12 research teams ◦ Developed SOPs for internal project tracking processes ◦ Tracked status of 200+ research projects from proposal to completion ◦ Streamlined monthly, quarterly and annual progress reports and milestones to Toyota Motor Company through database and secure blackboard system ◦ Created database to produce monthly, quarterly and annual progress and budget reports and transmit directly to TMC through secure blackboard system ◦ Developed databases for tool room inventory control and digital reference library Consultant January 2005 to January 2007 Marketing & Finance ◦ Contracted to develop curricula for an education provider for participating primary and secondary schools nationwide. ◦ Developed a client tracking database for local architectural firm. ◦ Created and maintained financial software and client records for PM-Group, a financial services provider. ◦ Created marketing collateral for small businesses and independent consultants ◦ Developed marketing and advertising campaign for graphics company. ◦ Provided marketing consultation for a clinical trials research organization. Public Relations and Marketing Manager January 2002 to January 2005 Company Name ◦ Compiled sales reports on a monthly, quarterly and annual basis ◦ Designed marketing and sales business systems which resulted in a sales increase of 125% ◦ Designed and administered sales and inventory database for product and sales analysis ◦ Project lead for development of virtual training center for transportation safety ◦ Created advertising collateral for publication Education MBA : 2006 University of Phoenix MBA, University of Phoenix,2006 - 3.2 GPA BS : Business Management University of Phoenix BS, Business Management, University of Phoenix - 3.6 GPA Certifications PMP CAS Skills Database, Basis, Inventory, Advertising, Marketing, Training, Document Control, Accountable For, Audit, Change Orders, Documentation, Pmo, Process Improvement, Proposals, Real-time, And Marketing, And Sales, Increase, Product Sales, Public Relations, Sales, Sales Analysis, Sales And, Sales Increase, Sales Reports, Transportation Safety, Virtual Learning, Virtual Training, Budget, Budgets, Contract Negotiation, Databases, Inventory Control, Progress, Sops, Tool Room, Clinical Trials, Finance, Financial Services, Marketing Collateral, Infomaker, New Hires, Oracle, Pcm, Security, Cost Savings Analysis, Pricing, Records Management, Access, Accounting, Audits, Business Intelligence, Cost Accounting, Evms, Excel, Federal Acquisition, Federal Acquisition Regulations, Government Contract, Microsoft Access, Microsoft Office, Microsoft Office 2010, Microsoft Sharepoint, Ms Access, Ms Office, Office 2010, Outlook, Pmp, Powerpoint, Problem Solving, Scheduling, Share Point, Sharepoint, Six Sigma, Six-sigma, Word, Mba, Business Management | PUBLIC-RELATIONS |
MIDDLE SCHOOL PRINCIPAL Executive Profile To obtain the job that continues to expand my administrative experience working with staff, students and parents to develop a shared vision and leading school community in achieving those goals. I firmly believe that all children deserve to have every opportunity to learn in a positive, supportive environment as well as have a multitude of opportunities to discover and explore areas of interest helping them to develop into a well-rounded individual who will succeed in the twenty-first century.
I believe that true leaders exhibit habits of mind and model the expectations they have of their employees. I believe two critical components of successful leadership are positive relationships and transparency. Skill Highlights Leadership/communication skills Human resources Employee relations Self-motivated Customer-oriented Training and Development Team Player Organizational Skills Performance Evaluations Core Accomplishments MS/HS Language Arts and Psychology Teacher At-Risk Program Coordinator North Central Accreditation Team Building Co-Chairperson Editor of the district's newsletter, Signal Student Council Advisor Odyssey of the Mind Coach Cheerleading Coach MS Track Coach CURRICULA, ASSESSMENT AND DATA MANAGEMENT EXPERIENCE AND TRAINING Training in current state laws and regulations for public and special education. Trainings in current state laws and regulations on evaluation, Teachers' Tenure Act, and corrective discipline with employees. Implemented The Thoughtful Classroom Teacher Evaluation System, MCEE pilot program with University of Michigan. Principals' NCLB and Title I Boot Camp. Extensive training in best instructional practices in the classroom, including Superintendents in the Classroom, Research on the Adolescent Brain and how it impacts the classroom, 21st century skills in the classroom, and Nonviolent Crisis Intervention. Classroom observation and evaluation training including, Three Minute Classroom Walk-through, Classroom Walk-through, Charlotte Danielson, and The Thoughtful Classroom Teacher. Using data to drive instruction in the classroom, including Data 4 Student Success, National Middle School Conference, Data Teams, and Summer Learning and Data Retreat. Professional Development in becoming a successful building leader in education, including Cognitive Coaching, Second Order Change and Distributive Leadership, How Leadership Influences Student Learning, In Search of School Leadership, Cultivating a Climate of Change, and Teacher Leader Skills. Student transition from the middle school to the high school. Determining, implementing and monitoring school improvement processes, goals and activities. Framework for Understanding Poverty and how to work with families and students living with such circumstances. Implementing and monitoring reading and writing workshops in the secondary classroom through using Lucy Calkins, Daily 5, Café, John Collins Writing program and Reading Apprenticeship: Rethinking Secondary Literacy Strategies in the Classroom. School Safety Training with Emmett Township and Calhoun County Sherriff Departments Harper Creek Middle School has met AYP every year. Professional Experience Company Name July 2008 to June 2015 Middle School Principal City , State Supervised and evaluated certified and non-certified staff. Implemented a pilot program from the MCEE for a new staff evaluation model. Supervised general and special education teachers and maintained accountability for meeting legal expectations for students with an IEP, 504, Title I services, or at-risk services. Planned and implemented book studies with the MS teachers: What Great Teachers Do Differently, by Todd Whitaker 2008 Jigsaw format from multiple resources on differentiation 2009 Effective Grading Practices, by Doug Reeves 2011 A Framework for Understanding Poverty, by Ruby Payne 2012 Mentored teachers, counselors, social workers, student support specialists and a vice principal. Provided professional development and classroom support for the use of district and building curricula, including Lucy Calkins, Daily 5, CMP, BCAMSC Kits, and John Collins Writing. Empowered staff to work on school improvement teams and professional learning communities focusing on using student data to drive instructional decisions. Analyzed student data and facilitated instructional decisions based on the data with MS teachers. Developed and maintained a culture focused on student learning. Communicated with parents regarding academic, behavioral and emotional issues regarding their students. Supervised and maintained the athletic program at HCMS. Planned educational meetings for parents regarding curriculum and social issues facing their children. Facilitated a Title I audit and met requirements for the changes required. Mediated and resolved student issues between students and staff. Participated as a contributing member of the Administrative Team including, but not limited to district professional development. Collaboratively worked with staff to design and implement varied interventions blending the RTI model and a new middle school schedule servicing children identified as at-risk. Worked with staff to develop a differentiated instructional approach to teaching and learning within the classrooms. Company Name August 2005 to July 2008 Assistant Middle School Principal City , State Evaluated certified and non-certified staff. Supervised multiple extra-curricular activities for middle school students. Assisted in planning and implementing transition activities for blending fifth and sixth grade teachers, students, and families to the middle school. Assisted in planning and implementing school improvement and professional development for MS staff. Supervised special education teachers and maintained accountability for meeting legal expectations of IEP. Educated students and families on the academic and behavioral expectations for students while at the middle school. Handled student and staff disciplinary issues. Worked cooperatively with multiple employees in the district. Provided professional development for district bus drivers on how to build positive relationships with students in order to establish and maintain behavioral expectations while transporting students. Company Name June 1999 to July 2005 High School Language Arts Teacher City , State K-12 Career Preparation Coordinator. Coordinator of HS At-Risk Programming. Freshmen Class Advisor. Company Name August 1994 to June 1999 Student Government Advisor City , State School Improvement Team Committee Chairperson. OEA Negotiating Team member. Education Western Michigan University December 2000 Master of Arts : Educational Leadership City , State Educational Leadership Hillsdale College May 1993 Bachelor of Arts : English and Psychology City , State English and Psychology Secondary Teaching Certificate Interests Advanced Math 7 and Algebra I added to MS Curriculum Lego Robotics
Girls on the Run National Junior Honor Society HCMS participates in American Heart Association's Red Out Game Additional Clubs added at middle school: Football, Lacrosse, and Competitive Cheerleading
VOLUNTEER EXPERIENCE Girls on the Run, Calhoun County, MI American Heart Association, Kalamazoo, MI Professional Affiliations Michigan Association of Secondary School Principals National Association of Secondary School Principals Association Supervision for Curriculum Development Harper Creek Optimist Club Additional Information Advanced Math 7 and Algebra I added to MS Curriculum Lego Robotics
Girls on the Run National Junior Honor Society HCMS participates in American Heart Association's Red Out Game Additional Clubs added at middle school: Football, Lacrosse, and Competitive Cheerleading
VOLUNTEER EXPERIENCE Girls on the Run, Calhoun County, MI American Heart Association, Kalamazoo, MI Skills academic, Administrative, approach, book, drivers, legal, meetings, Negotiating, Programming, Teaching | ARTS |
EXECUTIVE DIRECTOR Executive Profile Visionary Executive Director who excels at marketing communication with demonstrated ability in the development of results-driven, strategic, comprehensive marketing and public relations plans and managing all levels of multiple projects including budgeting and administration. Skill Highlights Leadership/communication skills Strategic planning Project management Budgeting expertise Self-motivated Marketing Public relations Print, broadcast, Web, and social media communication Core Accomplishments Managing Editor, Academic Varsity: An Informal History of the Morningside College Interdepartmental Honors Program; 2002, Morningside College Press Keynote Speaker, Quota International of Sioux City Annual Eighth Grade Honors Luncheon, March 2006 and March 2007 Professional Experience Executive Director May 2013 to Current Company Name － City , State Responsibilities related to Writer/Editor position CHIEF WRITER/EDITOR Responsible for writing/editing content for all organizational publications, including the development and production of all public relations materials, the Web sites (www.foothillscac.org, beaheroforkids.org, wordshurttoo.org), newsletters, publications, and educational materials. Example, the fall 2014 newsletter, available at http://www.foothillscac.org/uploads/9/9/2/1/9921414/foothills-newsletter-fall-2014.pdf Maintains and updates Web sites in coordination with a volunteer webmaster. Ensures that the overall message aligns with the vision, mission, and goals of the center. PUBLIC AWARENESS AND COMMUNITY RELATIONS Oversees the development and implementation of comprehensive outreach, education, and awareness programs for the community, maintains and develops relationships with community organizations and agencies, governmental and funding bodies, the media, and others, represents the center to the community and serves as the primary spokesperson and chief liaison with local media. Presents regularly to community groups and organizations about the work of the center. See http://www.foothillscac.org/news-events.html for examples of press releases and media coverage. Other major responsibilities ADMINISTRATIVE LEADERSHIP ◦ Reports directly to and works with the Board of Directors to ensure the sustainability and growth of the 501(c)3 organization; oversees a staff of two full-time and two part-time persons. STRATEGIC PLANNING ◦ Works with the Board of Directors to develop the center's strategic plan, policies, and procedures; is responsible for the implementation of the same. FISCAL & FACILITY MANAGEMENT ◦ Is responsible for ensuring that sound fiscal practices in line with Generally Accepted Accounting Principles (GAAP) and 501(c)3 regulations are followed; administers the center's programs within budgetary provision; provides comprehensive grant management and works with staff to ensure that all financial and program reports to funders are timely and accurate; and oversees the maintenance of the facility and procurement of equipment. PERSONNEL MANAGEMENT ◦ Is responsible for the recruitment, employment, supervision, professional development, and evaluation of staff and volunteers and ensures that job descriptions are developed, regular performance evaluations are held, and sound human resource practices are in place. PROGRAM OVERSIGHT & SUPPORT PROGRAM SUPERVISION Supports the program staff as needed and ensures that all programs are operating appropriately and are in alignment with the vision, mission, and goals of the center. PROGRAM DEVELOPMENT Working with the Board, maintains the shared vision of the organization and appropriate goals and strategies to achieve that mission, provides leadership in developing programs and organizational and financial plans, maintains acceptable standards of professional practice in the center, and ensures ongoing accreditation by the National Children's Alliance. PROGRAM EVALUATION Is responsible for evaluation of programs and overall evaluation of the center, including ensuring the appropriate and accurate collection of data and analysis of that data. FUNDRAISING DEVELOPMENT In conjunction with the Board, develops a comprehensive fundraising plan and secures financial support from individuals, foundations, and corporations, develops and maintains ongoing relationships with major donors and grant funders, and oversees and participates in all fundraising and community awareness events. Private contributions increased by 71% in FY 2015 over FY 2014. Executive Director September 2008 to April 2013 Company Name － City , State Responsibilities related to Writer/Editor position MARKETING & PUBLICATIONS Oversaw the development of communications, including Web site content, e-mail and social media messages, and the quarterly newsletter; oversaw and conducted event marketing; served as managing editor for association publications, including oversight of volunteer and staff writers; and wrote policy papers, Web content, news releases, and other documents as needed. COMMUNITY OUTREACH AND ADVOCACY Oversaw policy education, public outreach, and social and media relations; served as the public face for the association; and was responsible for maintaining consistency of message and branding while working to improve the postdoctoral experience. Successes included but were not limited to: * The NPA's recommendations were adopted by the National Institutes of Health (NIH), the National Science Foundation (NSF), and most recently, the White House Office of Science and Technology Policy. * The NPA garnered attention to the postdoctoral experience in the Washington Post, the New York Times, and other leading publications. * The establishment of the International Consortium of Research Staff Associations, led by the NPA and representatives from the United Kingdom, Ireland, and South Africa. Other major responsibilities LEADERSHIP Reported directly to and works with the Board of Directors to ensure the sustainability and growth of the 501(c)3 organization; oversaw a staff of two full-time and one part-time persons. STRATEGIC PLANNING Worked with the Board of Directors to develop the association's strategic plan and is responsible for the implementation of the plan; most recently, a new five-year plan was developed for 2013-2017. PROGRAM MANAGEMENT Developed programs that benefit and support the association's diverse constituencies and leads staff and volunteers in implementing these programs, including but not limited to the association's Annual Meeting, annual Board Retreat, and other events. FUNDRAISING Engaged in fundraising activities, included but not limited to fundraising campaigns, grant writing, and donor cultivation, and worked to build a culture of giving within the served community. FISCAL MANAGEMENT Oversaw accounting according to Generally Accepted Accounting Principles (GAAP) and in line with 501(c)3 regulations including but not limited to the following: grant management; payroll; general ledger; financial statements; and development of annual budgets. Public Relations Staff Writer January 1999 to August 2008 Company Name － City , State position CHIEF WRITER, EDITOR, AND PHOTOGRAPHER Oversaw external and internal communications, served as editor and chief writer and photographer for news releases, the alumni magazine The Morningsider, and the e-newsletter, On the Move. ◦ Conducted interviews of alumni, faculty and staff on a regular basis. MARKETING Oversaw all marketing efforts and marketing research, including leading an integrated marketing team and the development and production of television and radio commercials and print advertising. Major responsibilities Served as the president's researcher and writer for the college's strategic plan. Oversaw Office of Foundation and Grant Development; served as the college's main grant writer. Successful fundraising included but was not limited to: ◦ Worked closely with faculty to develop and seek funding for new programming; for example, worked with professors from the mathematical sciences department in developing programming and writing and submitting a proposal for the National Science Foundation's S-STEM solicitation; the $600,000 proposal was funded in February 2009. Served on committees and task forces as assigned by the president. Major responsibilities Supervised Office of Public Relations and staff of five; was responsible for ensuring continuation of consistent media coverage and effective marketing efforts. Served as spokesperson for the college. Established Foundation and Grant Development, a new office at the college; served as the college's main grant writer. Served as the president's chief writer. Major responsibilities Oversaw external and internal communications, served as editor and chief writer and photographer for the alumni magazine, The Morningsider, and the e-newsletter, On the Move. Oversaw all marketing efforts and marketing research, including leading an integrated marketing team and the development and production of television and radio commercials and print advertising. ◦ Worked closely with admissions to develop and implement marketing campaigns for recruiting students; the college's enrollment increased by 57 percent from 2001 to 2006. ◦ Led the marketing efforts for the College's 2002-2008 capital campaign, including development and production of publications and the campaign video; served as point person for public launch event in October 2004; the campaign, which began with a goal of $20 million in 2002, raised $42 million by its conclusion. ◦ Oversaw the redesign and ongoing maintenance of the College Web site, including major redesigns in 2003 and direction of a team of over 20 Web editors thereafter. Managed a staff of four to eight. Assisted with special event planning as needed. Major responsibilities included writing all news releases, copy for brochures, articles for the alumni magazine, and other writing as assigned. Co-Owner/Manager January 1974 to January 1999 Company Name － City , State Managed the business and its facilities, serving as its accountant and overseeing customer service and marketing efforts. Relevant Proficiencies Experienced in conducting interviews in a sensitive, culturally aware manner. Experienced in communication through written materials. Experienced in presenting and teaching to large audiences (see Education B.A. : Spanish , 1999 Morningside College － City , State , US B.A., English (with an emphasis in writing) and Spanish, minor in mass communications, Morningside College, Sioux City, Iowa, 1999 M.A. : Leadership Bellevue University M.A., Leadership, Bellevue University, Omaha, Neb., January 2008 Languages an emphasis in writing) and Spanish, minor in mass communications, Professional Affiliations Working with the Board, maintains the shared vision of the organization and appropriate goals and strategies to achieve that mission, provides leadership in developing programs and organizational and financial plans, maintains acceptable standards of professional practice in the center, and ensures ongoing accreditation by the National Children's Alliance Publications To Hear a Child Be a Hero for Kids and Words Hurt, Too NPA Testimony Regarding the Status of Women of Color in STEM. National Postdoctoral Association. Available NIH Biomedical Working Group, NOT-OD-. Johnson Phillips, C., Fonseca-Kelly, Z., Fowler, G., Gelhaus, S., and Taylor, D. . "The Future of Science in the United States: The case for supporting the 'invisible' researchers." Johnson Phillips, C. (2008) "The Advantages and Challenges of at Small, Private Colleges (Master's thesis)." Omaha: Bellevue University Johnson Phillips, C., Gelhaus, S., Ho, J., and Pohlhaus, J., Presentations Foothills Child Advocacy Center: Helping Child Victims"; First Presbyterian Church; Spring Gathering Luncheon; Charlottesville, VA; March 21, 2015 Foothills Child Advocacy Center: Proposal for Action"; Leadership Charlottesville, Charlottesville, VA, November 20, 2013 Finding a Postdoc to Match Your Career Goals"; City University of New York (CUNY) Career and Research Symposium, New York, NY, February 1, 2013. Panelist, Society and Association Effort to Foster Research Integrity; National Academies Committee on Responsible Science: Ensuring the Integrity of the Research Process, Washington, DC, August 14, 2012. Panel Moderator, Launch of International Consortium of Research Staff Associations (ICoRSA), the European Open Science Forum, Dublin, Ireland, July 13, 2012. Using Data to Inform Policy Recommendations and Strategic Planning"; Association of Institutional Research (AIR)/NSF/National Center for Educational Statistics (NCES) National Research Data Institute, Washington, DC, July 12, 2012. The Future of STEM Graduate Education and Postdoctoral Training"; National Science Foundation (NSF) Directorate for Education and Human Resource's Division of Human Resource Development Joint Annual Meeting, Alexandria, VA, June 14, 2012. Finding a Postdoc to Match Your Career Goals"; Howard University 2012 Preparing Future Faculty (PFF) Summer Institute, Washington, DC, June 8, 2012. Expanding Cross-Disciplinary Dialogue in the Postdoctoral Community Workshop; organizer and session facilitator; National Science Foundation, Arlington, VA, April 23-24, 2012. Practical Tips for Effective Mentoring: Hand-holding Not Required" and "What Do You Need from Your Mentoring Relationships"; Environmental Protection Agency, Raleigh, NC, January 3, 2012. Comments on general postdoc issues, The National Academies (NAS) Committee to Review the State of the Postdoctoral Experience in Scientists and Engineers, Washington, DC, December 13, 2011. Leading Innovation and Discovery Workshop; organizer and session facilitator; National Science Foundation, Arlington, VA, September 19, 2011. Postdoctoral Trends and Perspectives: Selection, Training, and Support," Graduate Career Consortium, Stanford University, Stanford, CA, June 23, 2011. Presentation regarding postdoc workforce issues; National Institutes of Health (NIH) Biomedical Research Workforce Working Group (Advisory Committee to the NIH Director); co-presented with Zoe Fonseca-Kelly, Ph.D., Chair, NPA Board of Directors; NIH, Bethesda, MD, June 21, 2011. Facilitating Postdoc Women's Advancement in the Academic Career Pipeline," Oregon State University, Corvalis, OR, May 27, 2011. Postdocs, Federal Initiatives and Title IX," 2011 NPA Annual Meeting, Bethesda, MD, March 26, 2011. Postdocs & Title IX (Plus: Some Promising Practices)," 2010 NSF ADVANCE Workshop, Alexandria, VA, November 8, 2010. Postdoc Women," National Academies Committee on Women in Science, Engineering, and Medicine (CWSEM) Meeting, Washington, DC, November 4, 2010. Let's Talk: Broadening Participation in the Social, Behavioral, and Economic Sciences Postdoctoral Community Workshop, National Science Foundation, Arlington, VA, organizer and session facilitator, October 29, 2010. EPSCoR Mentoring Plan: The NPA Core Competencies & IDPs," Arkansas Science & Technology Authority EPSCoR Annual Meeting, Little Rock, AR, October 4, 2010. Remarks, National Academies Committee on Research Universities Reception, Washington, DC, September 21, 2010. Feeling Invisible?: The Postdoctoral Experience," University of Florida, Gainesville, FL, September 13, 2010. How the NPA Can Help You to Maximize Your Postdoc Experience," Society for the Study of Reproduction Annual Meeting, co-presenter with Philip Clifford, Ph.D. Milwaukee, Wis., July 31, 2010. Early Career Researchers Survey Project, Human Resources Expert Panel, facilitator/consultant for the National Science Foundation Division of Science Resources Statistics, July 13, 2010. Thinking Long-term: The Keys to a Successful Postdoc," The University of South Dakota, Vermillion, S.D., April 12, 2010. Thinking Long-term: Incorporating Core Competencies into the Postdoc Experience," Brown University Providence, R.I., February 25, 2010. What Makes a Successful Postdoctoral Program?," Cedars-Sinai Medical Center, Graduate Program in Biomedical Science and Translational Medicine, Los Angeles, Calif., February 9, 2010 The NPA Core Competencies," University of Virginia Lunchtime Postdoc Seminar, Charlottesville, Va., November 2009. What Makes a Successful Training Program?"; the National Institute on Drug Abuse (NIDA) Research Training Directors' Meeting: Sustaining Training Programs for the 21st Century, Bethesda, Md., November 2009. NPA's Perspective on Core Competencies," Group on Graduate Research, Education, and Training (GREAT) Postdoctorate Leaders Section Annual Meeting: Innovation and Optimization of Graduate Student and Postdoctorate Learning and Development, St. Louis, Mo., October 2009. Leadership Styles" and "Conflict Management," NPA Committee Leadership Institute, Bethesda, Md., October 2009. The State of the Postdoctoral Researcher Today," the Cancer Biology Training Consortium (CABTRAC), Cancer Biology Chair and Directors Retreat, Clearwater Beach, Fla., October 2009 What Every Postdoctoral Scholar Should Know," the Howard University/University of Texas at El Paso (UTEP) Annual Institute of Postdoctoral Preparation, El Paso, Texas, September 2009. Mentoring Plans for Postdoctoral Associates," the National Science Foundation (NSF) Division of Human Resource Development (HRD) 2009 Joint Annual Meeting (JAM), Washington, D.C., June 2009. What Every Postdoctoral Scholar and Principal Investigator Should Know: The National Postdoctoral Association Core Competencies," the University of Nebraska-Lincoln Research Fair; Lincoln, Neb., April 2009. General presentation on the NPA and postdoctoral issues, Postdoctoral and Young Investigator Networking Brunch, American Society for Nutrition (ASN) Scientific Sessions at Experimental Biology 2009; New Orleans, La., April 2009. The Last Link: The Postdoctoral Experience," the National Science Foundation, Co-sponsored by the Division of Graduate Education, The Office of International Science and Engineering, and The Division of Biological Infrastructure, Arlington, Va., January 28, 2009. Leadership Seminar Leader, Morningside College Leadership Academy, March 2008. Cost-effective Surveys," Public Relations Society of America (PRSA) Counselors to Higher Education (CHE) Senior Summit, Washington, D.C., April 2007. Keynote Speaker, Quota International of Sioux City Annual Eighth Grade Honors Luncheon, March 2006 and March 2007. Skills Marketing, And Marketing, Its, Accountant, Customer Service, Receptionist, Retail Sales, Teaching, Advertising, Internal Communications, Marketing Research, Print Advertising, Print Campaign, Public Relations, Basis, Maintenance, Fundraising, Accounting, Gaap, Strategic Planning, Event Planning, Million, Recruiting, Branding, Budgets, Community Outreach, Financial Statements, General Ledger, Leads, Media Relations, Payroll, Program Management, Project Management, Collection, Community Relations, Financial Support, Liaison, Personnel Management, Procurement, Recruitment, Acrobat, Adobe Indesign, Ap, Ar, Biomedical, Civil Site, Conflict Management, Content Management, Content Management Systems, Database, Database Management, Excel, Human Resources, Indesign, Jam, Leadership Development, Learning And Development, Mac, Mentoring, Microsoft Word, Nas, Network Attached Storage, Networking, Od, Optimization, Organizational Development, Photoshop, Pipeline, Powerpoint, Quota, Site Design, Statistics, Time Management, Training, Training Programs, Word | PUBLIC-RELATIONS |
PUBLIC RELATIONS AND EVENT PLANNING ASSISTANT Highlights Journalism student with strong written and verbal communication skills. Motivated self-starter with experience in public relations writing and event planning. Summary of Qualifications Cooperative team member Special events planning Multi-media marketing Writing and editing skills Microsoft Office, Excel, PowerPoint proficiency Experience Public Relations and Event Planning Assistant May 2015 to August 2015 Company Name － City , State Wrote press releases and media advisories, prepared information for media kits and maintained company website and social media outlets. Managed special events such as tournaments, book signings and parties. Coordinated services for events such as entertainment, signage, printing, event security and secured vendors and sponsorships. Vice President November 2014 to Current Company Name － City , State Manage all social media outlets including Twitter, Instagram and Facebook. Create events for professional development within a team of six journalism students. Develop strategies for acquiring and maintaining membership. Coordinator of Internal Marketing December 2013 to September 2014 City , State Managed inbound marketing campaigns to increase brand awareness and generate new business. Planned and negotiated media buys, including TV, print and digital. Contributed to the planning and execution of an event with more than 8,000 attendees. Education Bachelor of Arts : Journalism Public Relations , August 2012 INDIANA UNIVERSITY-PURDUE UNIVERSITY INDIANAPOLIS － City , State Journalism Public Relations Certificate in Event Management Skills book, editing skills, event planning, Event Management, Special events, Journalism, marketing, Excel, Microsoft Office, PowerPoint, Multi-media, press releases, public relations, self-starter, TV, verbal communication skills, website, written | PUBLIC-RELATIONS |
BUSINESS DEVELOPMENT MANAGER Summary Energetic, motivated and organized sales representative with results in the oil and gas industry.
Accomplished professional with strong background in technical sales and product development. Highlights Excellent communicator Excellent sales techniques Strategic account development Exceptional customer service skills Upselling and consultative selling Relationship selling Skilled multi-tasker Proven sales track record Accomplishments Created strategies to develop and expand existing customer sales, which resulted in a 30% increase in monthly sales. Increased revenue 42 % in 2015 . Collaborated with prospective clients to prepare efficient product marketing strategies and drive business development. Increased sales volume by adding 8 new accounts in the assigned territory. Experience Business Development Manager Jun 2010 to Feb 2012 Company Name － City , State Increased overall product line sales by 32% overall. Increased overall sales revenue at Weatherford and Baker Hughes by 40%. Responsible for sales within high temperature, high pressure applications. Secured sales contracts with Baker Hughes, Halliburton and Weatherford resulting in profit increasing by 21%. Global Sales Manager Jan 2009 to Jan 2016 Company Name － City , State Created a strategic sales plan that allowed product development to increase in profit margins by more than 14%. Increased revenue by 20% within 1 year by building and strengthening relationships with existing customers. Established office in Calgary and defined territory. Effectively led Outside Sales team in Houston and Calgary. Technical Sales Representative / Key Account Team Leader Jan 2005 to Jan 2016 Company Name － City , State Increase sales within my accounts by more than 200%. Developed and Managed the sales of a 9 million dollar account, the largest single account in the oilfield business group. Created and presented sales seminars outlining products and capabilities to Engineering, Manufacturing and Management supervisors. Qualifications: Highly effective through consistent contact and superior customer service, in building instant rapport and relationships with decision makers at all levels. Superior multitasking, organization and time management skills. Consistent, assertive closer and top performer throughout sales and development. Professional demeanor in communicating with individuals/groups, demonstrating an ability to relate in a clear and concise manner. Proven success in the sales of oil and gas products and services to various individuals/ groups; experience in tactical business planning and competitive intelligence, prospecting, strategic marketing and closing. Business Development Manager/ Texas Jan 2001 to Jan 2016 Company Name － City , State Developed and maintained accounts while growing overall sales revenue. Added new accounts that totaled over 1million dollars in new business. Ongoing testing of new elastomer compounds for ESP artificial lift clients. Sales presentations to pinpoint technical performance and benefits. Education Bachelor of Science , Communication Disorders University of Houston, Houston Texas Communication Disorders Marketing courses University of Houston Business courses University of Houston Skills benefits, business planning, closing, competitive intelligence, concise, contracts, clients, customer service, Marketing, office, multitasking, oil, Outside Sales, presentations, product development, profit, rapport, Sales, sales and development, sales plan, seminars, strategic, strategic marketing, time management | BUSINESS-DEVELOPMENT |
ELECTRICAL CAD DESIGNER Summary Highly motivated team player with a vast skill set and strong work ethic. Proficient in computer aided design (CAD). Experienced in Autocad and Microstation. On-site installation experience both domestically and internationally. Fluent in both verbal and written Spanish. Highlights Excellent communication techniques Multidisciplinary exposure Project management Lean principles knowledge AutoCAD expert Complex problem solver SharePoint Microsoft Excel, Project and Visio Engineering operational functions Assembly drawing Accomplishments Mastered proprietary engineering software programs and systems. Provided on-site field installation assistance and training both domestically and internationally. Accomplished in writing technical training, troubleshooting, and reference documentation in both English and Spanish. CAD coordinator for the Controls and Electrical Groups. Lean Six Sigma certification at Yellow Belt and Green Belt levels. Experience ELECTRICAL CAD DESIGNER 05/2012 to 03/2017 Company Name City , State Electrical CAD Designer, North America Facilities Engineering Group Create and assist in creating and maintaining accurate electrical drawings such as plan views of electrical equipment, one line and riser diagrams, panel schematics, panelboard schedules and lighting plans. Support the Process Control, Forming Electronics and Cold End Packaging groups with their CAD and/or design needs. Write scopes of work for electrical contractors. Order equipment. Support the North American factories by providing drawings, technical information or spare parts and designing minor projects. PROJECT PLANNER 01/2011 to 05/2012 Company Name City , State Project Planner for the Machine Manufacturing - Global Glass Technology group. Track orders of machine parts for on-time delivery to machine shops and glass manufacturing facilities based on production schedules . Create work orders. Go-to contact to coordinate rush shipments. Customer Service Representative to third party suppliers and machine shops Coordinator of the machine parts repair program. CUSTOMER SERVICE REPRESENTATIVE 09/2008 to 01/2011 Company Name City , State Global Equipment Sales - Global Glass Technology. Order entry, price quotes Arrange shipments Expedite rush shipments in emergency situations PROCESS CONTROL DESIGNER AND FIELD SERVICE TECHNICIAN 11/1998 to 09/2008 Company Name City , State Process Control Services - Global Glass Technology. Design proprietary control panels for various furnace/forehearth heating and cooling processes, as defined by project scope, budget and customer requirements for both domestic and international facilities. Configuration of systems and field equipment. Perform functional check out of completed panels. Order all panel and field equipment. W rite scope of work and specifications for field contractors On-site installation and training both domestically and internationally in both English and Spanish. Write technical training and troubleshooting documents for both plant personnel and colleagues. Teach training classes on new and existing systems and equipment in both English and Spanish. Education INDUSTRIAL ELECTRONICS OWENS COMMUNITY COLLEGE Industrial Electronics Associates Degree Program Spanish and International Relations STATE UNIVERSITY OF NEW YORK Dual Major of Spanish and International Relations in the Bachelor of Arts Program Skills MICROSOFT OFFICE (WORD, EXCEL, POWERPOINT, OUTLOOK), AUTOCAD, MICROSTATION, PROJECTWISE EXPLORER, ADOBE PROFESSIONAL, JD EDWARDS, ERP, HART COMMUNICATION, SHAREPOINT, SOME SAP EXPERIENCE. | DESIGNER |
LINE CHEF/EXPEDITER Summary Chef with 12 years of experience cooking in high pace restaurant environments. Prior work as prep cook, line chef, and sous chef. Energetic culinary professional with a blend of creativity, passion for food and exceptional cooking skills. Works well as a dynamic leader in high-pressure settings. Highlights Focused and disciplined High volume production capability Well-tuned palette Focus on portion and cost control Inventory management familiarity Bilingual (English/[other language]) Experience Line Chef/Expediter 04/2013 to Current Company Name City , State Led shifts while personally preparing food items and executing requests based on required specifications. Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation. Properly labeled and stored all raw food ingredients including produce, meat, fish, poultry, dairy and dry goods in the appropriate storage room, walk-in refrigerator, freezer or cooler. Changed and sanitized all cutting boards, benches and surfaces when beginning a new task to avoid cross-contamination. Regularly interacted with guests to obtain feedback on product quality and service levels. Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines. Kitchen Manager 09/2012 to 03/2013 Company Name City , State Maintained a skilled kitchen staff by properly coaching, counseling and disciplining employees. Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues. Line Chef 07/2010 to 05/2012 Company Name City , State Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines. Maintained a skilled kitchen staff by properly coaching, counseling and disciplining employees. Line Chef 07/2007 to 04/2010 Company Name City , State Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines. Reduced food costs by 2% percent by using seasonal ingredients, setting standards for portion size and minimizing waste. Maintained updated knowledge of local competition and restaurant industry trends. Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation. Line Chef 04/2008 to 12/2008 Company Name City , State Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines. Reduced food costs by 10% percent by using seasonal ingredients, setting standards for portion size and minimizing waste. Managed kitchen staff by recruiting, selecting, hiring, orienting, training, assigning, scheduling, supervising, evaluating and enforcing discipline when necessary. Verified proper portion sizes and consistently attained high food quality standards. Maintained a skilled kitchen staff by properly coaching, counseling and disciplining employees. Developed menus, pricing and special food offerings to increase revenue and customer satisfaction. Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas. Practiced safe food handling procedures at all times. Line Chef 03/2005 to 12/2007 Company Name City , State Led shifts while personally preparing food items and executing requests based on required specifications. Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation. Properly labeled and stored all raw food ingredients including produce, meat, fish, poultry, dairy and dry goods in the appropriate storage room, walk-in refrigerator, freezer or cooler. Changed and sanitized all cutting boards, benches and surfaces when beginning a new task to avoid cross-contamination. Regularly interacted with guests to obtain feedback on product quality and service levels. Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines. Line Chef/Dishwasher 11/2000 to 02/2007 Company Name City , State Verona restaurant 1821 Hickory ave. Harahan, la. line chef, dishwasher. Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines. Verified proper portion sizes and consistently attained high food quality standards. Education High School Diploma 2004 East Jefferson High School City , State , United States Associate of Arts : Coursework in Culinary and Restaurant Management 2006 Houston University City , State , United States Associate of Arts : Coursework in Hospitality Management 2007 Delgado Community College City , State , United States Culinary Arts Certificate Skills coaching, cooking, counseling, customer satisfaction, delivery, hiring, pricing, quality, recruiting, safety, scheduling, supervising | CHEF |
CONSULTANT Summary I consider myself to be a charismatic and persuasive Marketing Manager offering expertise in property management, public speaking, advertising and media relations. My superb writing and speaking skills allows me to communicate effectively with target audiences through strategic brand management and PR campaigns. I am tech-savvy and confident with three years of marketing and public relations experience. Team structure and leadership is very important to me and I thrive in fast-paced environments. My personality is very driven and service-oriented and I enjoy helping others. Within the marketing and advertising position I have held, my motivation to maintain organization has been key in completing deadlines and staying on task. Highlights Customer service-focused Project management Marketing and sales specialist Organized and efficient Exceptional multi-tasker Motivated team player Microsoft office Outlook Budget creation Accomplishments In my time with my current position, I have advanced very quickly and have been recognized for the many goals and achievements that the property has met. I have been nominated at many different times throughout my 3 years in Marketing and led our property to be nominated for Property of the Year. In 2015, our property succeeded with a 3.7% increase in NOI over 2014 and 2016 is predicted to exceed 2015. I am very experienced with studying the market and making that dependent on optimizing rents. Since 2014, I have aided in helping to increased our property's occupied rent by over $100 and that is continuing to rise. Experience Consultant November 2015 to Current Company Name － City , State Consulting those looking for products Managing a sales quota each month Network Marketing Marketing Manager October 2013 to Current Company Name － City , State Oversee all marketing efforts for a property of 310 apartment and townhomes Maintain optimized rents based off of the market Study and research the market daily to keep up with changes and trends Reporting weekly and monthly on leasing activity Supervise a Marketing Associate Maintaining a presence on social media, paid advertising sources and corporate outreach Manage advertising budgets up to $50,000 Organize quarterly financial reports Creating an annual budget Answering phones/scheduling appointments Touring prospective residents our community. Producing and signing legal documents. Attend to resident needs MRI software system Building rapport with prospects and current residents Nurse Server June 2013 to November 2013 Company Name － City , State Responsible for stocking all equipment that nurses use for their patients. Understanding the knowledge and difference amongst equipment such as syringes, tubing, gausses, and much more. Keeping mother carts stocked across the hospital for future shifts and co-workers. Placing orders for supplies used throughout hospital. Marketing/Leasing Associate May 2013 to September 2013 Company Name － City , State Responsible for taking phone calls and scheduling appointments. Greeting residents and tending to their needs. Taking prospect residents on tours of the property. Signing leases with new-coming residents. Serving Staff April 2011 to May 2013 Company Name － City , State Responsible for a team of about 8-10 persons during any given shift. Responsible for handling money at the end of the night and calculating productivity sales of the restaurant into a computer system at the end of a shift. Trained new employees that became a part of the front of the house serving team which gave me a chance to implement my leadership skills into the job. Coordinated along side of managers to put together events held within the restaurant as well as catering jobs; such as weddings and local bridal events. Head Server August 2007 to April 2011 Company Name － City , State In charge of 5-7 servers during a given shift. Tended to my own restaurant guests as well as others. Monitored responsibilities of other servers. Go-to person without having to involve managers unless necessary. Education High School Diploma : Jun 2008 Stauton River High School － City , State , United States Bachelors of Science : Health Promotions - Clinical , May 2013 Liberty University － City , State , United States Health Promotions - Clinical Interests Graduated from high school with an Advanced Diploma
*Elected as President of the Fellowship of Christian Athletes (FCA) club Junior and Senior year
*Participated on many athletic teams throughout four years of high school
*Elected as captain of Varsity Softball team Additional Information AWARDS AND HONORS Graduated from high school with an Advanced Diploma Elected as President of the Fellowship of Christian Athletes (FCA) club Junior and Sophomore year Participated on many athletic teams throughout four years of high school Elected as captain of Varsity Softball team Liberty University scholarships and grants: Virginia Tuition Assistance Grant, Alumni Scholarship, Academic Scholarship, and Pastoral Scholarship Skills Sales, public relations, MRI residental software, budget creation, scheduling appointments, attention to detail, interpersonal, clients, filing, front office, leadership skills, legal documents, Mac and PC, managin, handling money, Microsoft Office, POS system, phone skills, time management | CONSULTANT |
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