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HR REPRESENTATIVE Summary Experienced human resources professional with working knowledge of state and federal employment laws and regulations, dedicated to improving employee satisfaction, management-employee relations, and working conditions through commitment, communication, confidentiality, and a sense of urgency. Looking for a company to share my skills and knowledge with where I can grow as a HR professional. Skills On-boarding Staffing and recruiting professional Payroll entry Accomplishments Managed Human Resources department for four months. Developed monthly employee newsletter. Experience 11/2016 to Current HR Representative Company Name － City , State Designed new communication boards for each value stream, working on special projects,
recruiting for maintenance and interns, training Administrative Assistant. 06/2013 to 09/2016 Human Resources Supervisor/ Staffing Coordinator Human Resource Representative Company Name － City , State Filled 11 Maintenance positions ranging from mechanic to supervisor in 3 months. Shut down a 100 employee manufacturing plant in 3 days and found 90% of those employees employment within the company in 60 days. Reopened a 30 employee manufacturing plant in 30 days. Facilitated benefit open enrollment for 700 employees. Supervised performance of direct reports, conducting performance reviews, and performing other supervisory duties such as coaching, training, and coordinating work assignments. Recruited and hired qualified candidates following EEO and ADA hiring guidelines for exempt and non-exempt positions, utilizing available resources appropriately. Coordinated staffing and recruitment efforts for Gaylord and LeSueur locations. Provided counseling and dispute resolution regarding employee issues to workers and management by consulting with supervisors and all levels of management. Organized and conducted meetings with employees and management personnel regarding various topics, including benefits, employee relations, workplace safety, and training programs. Reported weekly staffing information to upper management through reports. Audited and generated reports monthly and quarterly for Affirmative Action. Worked as a resource for the managers and supervisors regarding company policies, benefits, and Affirmative Action. Reviewed and authorized salary changes employees, calculating retroactive pay, entering changes in payroll system and ensuring changes are being made in Kronos and Ulti-Pro. Acted as a liaison between Michael Foods, Inc. and employment agencies. Experienced with the Kronos system, Ulti-Pro payroll system, and Ceridian system. Reviewed employee records for completion and accuracy, which included reviewing performance evaluations, leave of absences, absenteeism, terminations, job descriptions, safety issues, insurance benefits, etc. Authorized changes to employee records when necessary. Developed and maintained employee locker assignments, including coordinating repairs with maintenance department and cleaning schedules with quality assurance department. Worked together with union at Chaska plant to resolve employee complaints and disputes. Served as a human resources advisor for Chaska plant when they were without a HR Manager. 10/2011 to 06/2013 Special Education Assistant Company Name － City , State 06/2011 to 07/2011 Foodservices Director Company Name － City , State 08/2010 to 05/2011 Quality Assurance Auditor, Assembler Company Name － City , State 03/2007 to 04/2010 Dietary Manager Company Name － City , State Demonstrated excellent customer service skills and trained employees in food safety/regulations. Supervised and managed 20 employee department in long-term care facility. Maintained a deficiency free dietary department for 3 years. Planned special events for up to 300 people. Communicated effectively in medical charts, and completed MDS assessments for Medicare reimbursement with proficiency. Maintained accurate, detailed financial and production records. 08/2001 to 05/2005 Senior Team Leader/Administrative Assistant Company Name － City , State Supervised student employees, including hiring, training, and scheduling. Created late night restaurant for students with other team leaders called "The Brickhouse Grill.". Developed standardized interview questions and training manual. Conducted monthly meetings for student employees and training in food safety. Education and Training December 2012 Masters of Art : Organizational Management Human Resources Management Ashford University － City , State Organizational Management Human Resources Management 4.0 May 2005 Bachelors of Art Wisconsin Lutheran College － City , State 2016 OSHA 10-hr General Industry Safety and Health Issued 2/26/ July 2016 First Aid & CPR certified Issued 9/8/2015 expires 9/2017
HR Law Seminar July 2016 Payroll Law Seminar Skills ADA, Administrative Assistant, benefits, Ceridian, charts, coaching, consulting, counseling, CPR certified, excellent customer service, employee relations, special events, financial, First Aid, food safety, hiring, human resources, HR, insurance, Kronos, Law, long-term care, mechanic, meetings, Payroll, performance reviews, personnel, policies, quality assurance, recruitment, repairs, Safety, scheduling, staffing, supervisor, supervisory, training programs
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HR
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GRADATION CANDIDATE ADVOCATE Executive Summary High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. Versatile child advocate professional with over 5 years experience working in a student-focused learning environment helping students improve their literacy. Core Qualifications Operations management Staff development Inventory control Supervision and training Sound judgment Computer-savvy Professional Experience Gradation Candidate Advocate Mar 2016 to Current Company Name － City , State Served as mentor to junior team members. Routinely met with students' parents regarding in-class issues and learning interruptions to discuss solutions. Developed and implemented interesting and interactive learning mediums to increase student understanding of course materials. Employed [activities] and [techniques] techniques to encourage student learning and build community within the classroom. Interviewed clients individually and with families to determine what services would best address their needs. Retrieved requested files and delivered to appropriate personnel. Scout Master Jan 2012 to Current Company Name － City , State Tutor and Supervise Children ages 5-14. Planning and Orchestrating various trips and activities. Mentoring / Coaching. Department Supervisor Jan 2011 to Mar 2016 Company Name － City , State Maintain outstanding customer service as per Company standards, generating sales, merchandising and safeguarding company assets. Ensure that each customer received exceptional service by providing a friendly environment, which included greeting and acknowledging every customer in a timely and personable manner. Handle cash, check and credit transactions at register and bagging merchandise. Use selling techniques such as add on sales and describing technical information to customers to enhance salesmanship and reach store and position sales goals. Played a role in processing, replenishing, and organizing merchandise before and after store hours and monitoring floor stock. Contributed to efforts to maximize proceeds, minimize loss and improve customer satisfaction. Assisted in floor moves, display maintenance and fitting room monitoring. Warehouse Material Handler Jan 2008 to Jan 2010 Company Name － City , State Distributed and assisted in weekly inventory of product. Received and processed large shipments of merchandise. Printed labels and loaded orders for delivery. Identified and organized appropriate orders according to cart system. Promotions Manager Jan 2007 to Current Company Name － City , State Utilize online social media networking sites to promote events. Create and increase public awareness of entertainment events by canvassing the Metro Atlanta area. Assist in venue preparation. Promote social nightlife in Atlanta University Center. Shipping/Receiving Clerk Jan 2006 to Jan 2008 Company Name － City , State Prepared items for shipping. Verified and reserved records of incoming and outgoing shipment. Utilized knowledge of shipping procedures to control shipping quality. Education Bachelors of Science , Physical Education 2010 University of South Carolina － City , State Physical Education Personal Information Self-motivated, team-oriented management of sales with demonstrated strengths in customer service and retail with ability to work in a fast-paced, energetic environment Combined strengths include excellent organizational and follow-up skills, time management and multi-tasking abilities; superior interpersonal and verbal communication skills Proactive and driven professional focused on achieving organizational goals Open availability and flexibility to work varied and extended hours to meet the needs of the business Affiliations Boy Scouts Of America WCFL Youth Football League Willing to relocate: Anywhere Skills Handle cash, Coaching, credit, customer satisfaction, customer service, delivery, inventory, Mentoring, merchandising, networking, organizing, quality, selling, sales, shipping Additional Information Willing to relocate: Anywhere
Authorized to work in the US for any employer ADDITIONAL INFORMATION Self-motivated, team-oriented management of sales with demonstrated strengths in customer service and retail with ability to work in a fast-paced, energetic environment Combined strengths include excellent organizational and follow-up skills, time management and multi-tasking abilities; superior interpersonal and verbal communication skills Proactive and driven professional focused on achieving organizational goals Open availability and flexibility to work varied and extended hours to meet the needs of the business
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ADVOCATE
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SENIOR APPLICATION SPECIALIST Professional Summary Highly motivated, results and detail oriented leader with strong communication, leadership, and troubleshooting skills. I have a proven track record in increasing staff development with a focus on quality improvement. I am seeking a position that allows me to implement health care improvement processes and procedures. Education and Training Associate Degree , Applied Science June 1999 Robert Morris University － City , State Health Information Management Healthcare Management Devry University － City , State Course work in Healthcare Management Skill Highlights Staff training and development Relationship and team building Conflict resolution Professional Experience Senior Application Specialist Mar 2014 Company Name － City , State Implement and support business office software solutions Create and test application scenarios, including interfaces and device integration Coordinate software version upgrades with various departments Assists in project efforts related to charge capture, claims, remittance and cash management workflows Support day to day maintenance of HB system. Includes daily checks, investigation, root cause analysis, remediation, and process improvement Serves as the HB Data Courier lead Provides on-call support during off hours Revenue Cycle Trainer Jul 2006 to Mar 2014 Company Name － City , State Provided operational and technical support which enabled the business office to function efficiently and effectively. Responsible for operational issues, resolution development and advanced integration through audit/review functions. Conduct, deliver and arrange training programs for new employees and continuing education of current employees of the business office. Evaluate old policies and procedures and update as necessary. Acts as a liaison between the business office and technical staff in information systems to communicate issues and coordinate resolution. Work with managers to develop job aids, improve accuracy and assist in improving best practices. Conduct employee specific need and issue based assessments. Participate in quality reviews of staff to identify issues and provide additional training. Create and maintain training materials as well as Epic procedural guidelines and departmental workflows. Deliver cross-training programs. Analyze workflows and system functions to enhance the correct capture of patient information, clinical charges and diagnostic codes, in support of the electronic billing and collection processes. Regularly evaluated employee performance, provided feedback and coached staff as needed. Network Support Analyst Nov 2005 to Jul 2006 Company Name － City , State Customer service liaison to Nebo customers. Traveled locally and regionally to train hospital business office personnel on the use of ECare CMS system. Assisted new clients in setting up their billing processes utilizing ECare. Worked with programmers/analysts on problem related issues concerning the installation and upgrades involving ECare. Managed Care Claims Auditor Apr 2002 to Nov 2005 Company Name － City , State Led and directed managed care projects involving patient account activities. Monitored billers and collectors workflow processes. Assisted in improving departmental performance and outcomes. Assisted in maximizing reimbursements and reaching departmental revenue goals. Worked closely with staff to keep them abreast of current contracts, contract changes, billing criteria, reimbursement timeframes, and pre-certification requirements. Developed job tools to assist billers, admitting and insurance verification staff. Coordinated the appeal process for denied claims. Coordinator for the refunds unit. Participated on A/R, Utilization Review, Revenue Management and Patient Access task forces. Provider Relations Representative Jul 1997 to Apr 2002 Company Name － City , State Responsible for recruiting physicians for the PHO (Physician Hospital Organization). Resolved member and provider inquires. Visit, and educate physician's office staff related to managed care changes. Conducted physician staff orientation and in-services on a quarterly basis. Communicated policy and procedure changes to physicians and their staff. Identified and developed action plans for operational needs. Handled resolution of credentialing issues from Managed Care Organizations. Facilitated the resignation and termination of physicians with the Provider Health Organization. Acted as an administrative liaison for seven Provider Health Organization's. Oversaw the accuracy of operational issues related to providers, and members in relation to referral processing, claims payments, capitation payments, fee schedules, dictionary updates and provider listings. Computer Skills Epic certifications in Resolute Hospital Billing, Home Health and SBO Allegra IDX MIDAS Passport/ECARE Microsoft Word, Excel, and Powerpoint Certifications Revenue Cycle Training through HFMA Six Disciplines of Breakthrough Learning Developing Others The Basic Principles of a Collaborative Workplace Giving and Receiving Constructive Feedback Designing Effective Learning Experiences The OZ Principle Accountability Training
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ADVOCATE
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CHIEF EXECUTIVE OFFICER Summary Award-winning executive and marketing professional experienced in high-volume, multi-unit, retail and business operations in the pharmaceutical, financial services, and food and beverage industries. Demonstrated expertise in brand development, territory management, sales operations, product launches, recruiting, and business development. Skilled in utilizing technology as a tool to improve organizational efficiency. Desires a high-level marketing position in a professional corporate environment. Highlights Brand Development Project Management Relationship Management Training & Development Sales Operations Merchandising Accomplishments Increased annual sales to nearly $5.7 million through strategic marketing & sales campaigns. Launched aggressive growth plans that helped increase customer base from 0 to 15,000 customers. Created strategies to develop and expand existing customer sales, which resulted in a 200% sales growth in less than 12 months. Grew a targeted newsletter subscriber list from 0 to 6,000 members in just 12 months. Earned the Winner's Circle Award in 2008. Experience 10/2008 to Current Chief Executive Officer Company Name － City , State Developed and launched Greenie Tots ,a full-line of children's entrees, currently sold in mass retail including Whole Foods, Giant Eagle, Safeway , and independent grocery stores across the United States. Headed online/retail marketing campaigns to drive traffic and business to our online website and into our retail stores. Hired & trained all new brand ambassadors that marketed and sold the Greenie Tots brand to consumers & retail outlets. Managed production setup and distribution with the largest national natural products distributer UNFI. Developed company wide incentive performance plan which motivated staff and resulted in a 70% increase in sales. Rolled out integrated advertising campaign across multiple media channels Increased profits by 60% in one year through restructure of business line. 08/2003 to 03/2013 Healthcare Management Representative 2 Company Name － City , State Responsible for a portfolio of billion dollar revenue medications including Lipitor®, Viagra®, Celebrex®, Lyrica®, Chantix®, Toviaz®, and Premarin® to increase market base and change physician prescribing habits. Increased sales in Fort Lauderdale, FL territory by 67% reaching territory sales of $5.7 million Developed and maintained networks/partnerships with external partners such as physicians, hospitals, community advocacy groups, pharmacies, and corporate employers. Assisted District Manager with the development and leadership for district strategy for product launches, sales initiatives, and team motivational activities. Developed strategic pharmacy initiatives to foster customer relationships and positive formulary acceptance. Successfully launched Toviaz® , Lyrica®, & Exubera® by prospecting, tar. 01/2002 to 08/2002 National Healthcare Operations Intern Company Name － City , State Developed and maintained monthly expense budget reports for entire Managed Care sales force (NHO) to evaluate budget spending & allocation of resources. Utilized Sherlock NHO software to analyze formulary status for the Cluster and created reports to emphasize formulary growth & decline. Developed & spearheaded a community health fair targeted at the Hispanic community in Harlem, NY to educate indigent patients on improving their health. Collaborated with external partners including City of New York, Veritas, Local churches, & Media (Radio, Newspaper, &Television). Spearheaded the design, development, and implementation of branding the Manage Care division of Pfizer by developing a logo that represented the team. Managed outside advertising agency and directed internal focus panels to insure the logo represented the cluster 05/2001 to 08/2001 Finance Intern Company Name － City , State Maintained partnerships with external customers such as school institutions, businesses, and Bank of America customers. Developed and maintained a customer database with current, client investment positions and future investment goals. Created visual tools to assist the VP in presenting to external partners. Recruited and trained new intern hires on the Banc of America policies and procedures. 10/1999 to 12/2000 Customer Development Intern Company Name － City , State Analyzed and developed industry reports using Information Resources Inc, for the Marketing and Sales department to track current product sales against previous sales performance. Developed a database system to track the positioning and sales of the newly launched product Rick's Spiked Lemonade. Designed a tool to measure performance against competitive products in the categories of Wine Coolers, Beer, and Mixers. Developed presentations and presented to the marketing and sales VP's the areas were our products could be better positioned in the retail market and the current retail areas for growth. Education August 2003 MBA : Business Administration Florida A&M University － City , State August 2003 BS : Business Administration Florida A&M University － City , State Professional Affiliations Member, A Better Chance (Alumni) Member, National Black MBA Association Member, Southern Florida Minority Supplier Development Council Skills Microsoft Office (Excel, Power Point, and Access expertise), Internet, PC/MAC software proficiency, Microsoft Project, Information Resources Inc, Database, CUE, Quick Books
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HEALTHCARE
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HR MANAGER Highlights SENIOR HUMAN RESOURCES STRATEGIST / RECRUITMENT MANAGER Talent Management | Strategic Recruitment Planning Organizational Development Top-performing Human Resources Professional with 10+ years of experience providing innovative and results-driven leadership within small and large organizations. Proven ability to effectively communicate with staff on all corporate levels, create and inspire positive relationships, and build solid teams of professional employees. Expert in designing effective recruiting strategies targeting top-quality talent, performing contract negotiations, and creating initiatives improving employee satisfaction and retention. Characterized as a compassionate manager, strategic leader, and executive recruiter. Value Offered Workforce Planning Team Building & Facilitation Project Management Vendor Relations FMLA Employee Retention Performance Appraisal Behavioral Interviewing Performance Improvement Employment Branding Recruitment Training & Development Accomplishments PHR - Professional in Human Resource Management Society of Human Resource Managers (SHRM) Publications: AT&T and TempHelp Build, Buy or Barrow for Success - AT&T's Wisconsin Manual for Sales and IT; Hiring Protocols (AT&T) - Strategies for Identification, Selection and Retention; Impact Recruiting - How Question Design Makes the Difference Instructor - UWM - School of Continuing Education & Certification Course: Attract/Retain&Sucseed - Designing recruitment strategies to align with business objectives. Experience HR Manager March 2013 to Current Company Name Overvie. Corporate HR Manager for project management & consultancy firm - offering advisory services to the life science, biotechnology & medical device industries. I provide strategic direction and design in all areas affecting talent acquisition, onboarding, performance management & instructional training design. My primary responsibilities involve aligning talent acquisition strategies with our practice concentrations and subject matter needs. I focus on recruitment (search, interview, offer contracting) retention (employee relations, Associate satisfaction), performance management (analytics, evaluation design, job descriptions (work design) and training/development. I am a member of our Leadership Team, serving in the capacity of Director - Talent Assimilation. I also focus extensively on succession planning - training our leaders in tactical, operational, human capital & organization change management strategies. Manager - HR Corporate Recruiter and HR consultant January 2006 to March 2013 Company Name for company division specializing in state-of-the-art recruiting design, HR administration and change management initiatives for large public company. Coordinated full-cycle recruiting and retention strategies for management positions at corporate headquarters and nationwide facilities. Partnered with hiring managers to provide insight and direction regarding interview and selection processes. Developed corporate recruiting policies, joined Corporate HR Team to assist with interview, job fair, and training projects, and report weekly metrics to senior management. Spearheaded implementation of company's first applicant tracking system (Region) Redesign interview techniques - question design, skill evaluation and situational analysis study Reduced total turnover rate by 20%. Decreased turnover by 35% for Chicago region. Created vendor management system and clear contract negotiation process. Lead Selection Advisor - Determined traits, experience, and attributes necessary for specialized positions to recruit and hire top-talent. Improved paper communication process by implementing E-Fax System. Reduced unethical and inappropriate behavior, avoiding further turnover. Design Recruitment protocols - initial, question design and follow-up. Sr. HR Generalist/Lead Recruiting Manager January 1998 to January 2006 Company Name － City , State Provided human resources and recruitment & HR Generalist support for growing placement firm consisting of approximately 38 (FT) and 514 (PT/Temporary) employees. Oversaw marketing of HR opportunities and recruitment of qualified candidates. Conducted research and was lead recruitment design and implementation manager. Additionally, I had responsibility to ensure contract compliance and monitor all service level metrics. Designed new databases and internet searches modalities to find passive and active candidates. Promoted from HR Generalist to HR Recruiting Manager based on strong performance in process improvement, recruitment initiatives, and performance management. Administered full-cycle recruiting and retention processes for largest branch consisting of 1,500 employees. Managed EEOC, FSLA, ADA, FMLA, employee relations, workman's compensation, benefits administration, and payroll. Coordinated new hire orientations, facilitated trainings, and advised managers on performance management, employee evaluations, compensation, promotions, and terminations. Employee Relations Generalist January 1992 to January 1998 Company Name － State Managed HR operations and generalist duties across the nation for institute consisting of 1,700 employees and 30 facilities. Oversaw employee relations, FMLAs, EEOC, ADA, FSLA, benefits, and payroll. Directed hiring managers on company policies, procedures, performance management, and terminations. Monitor recruitment "fill-rates" for Illinois Reduced unethical and inappropriate behavior, avoiding further turnover. Key contributor in Applicant Tracking System. Created company policy guide for supervisors and senior management. Developed and implemented employee wellness and referral bonus programs. Managed annual budget of $2M. Education MS : Human Resources Marquette University － City , State GPA: Cum Laude Cum Laude Human Resources JD The John Marshall Law School BA Bachelor of Arts Marquette University － City , State Skills ADA, art, benefits, benefits administration, biotechnology, Branding, budget, change management, contract negotiations, contract negotiation, databases, designing, direction, employee relations, senior management, Fax, focus, hiring, Human Resources, HR, Team Building, Leadership, Director, marketing, Organizational Development, payroll, Performance Appraisal, performance management, policies, processes, process improvement, Project Management, protocols, quality, RECRUITMENT, Recruiting, recruiter, research, Strategic, STRATEGIST, training design, vendor management, Vendor Relations
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HR
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ASSOCIATE DIRECTOR BUSINESS DEVELOPMENT Summary Persuasive business development professional, successful at establishing and maintaining key partnerships with corporate decision makers. Offering more than 12 years of successful corporate business development and operations experience. A top-performer with the entrepreneurial vision and leadership skills to drive business expansion. Proven skills in driving results, product development, project management, account management and problem solving. Successful at leading large scale commercialization of new platform and innovation initiatives for highly visible capital projects. Recognized for leading teams to exceed results in fast paced, high growth business environments. Committed to healthy eating, healthy living and a healthy planet. Bilingual. Highlights Business Development Cross Functional leadership New Product Commercialization Effective Negotiator Manufacturing Processes Change Management Operations Management Build Dynamic teams Marketing Strategy and Innovation Diversity and Mentoring Accomplishments Recognized for leading teams to exceed results in fast paced, high growth business environments Granted "Values in Action Award" for an outstanding leadership role Granted, "Values in actions award" for leading a flawless execution Kraft Foods, Coffee Bean Brilliance Award, 2015 Kraft Foods, President Choice Award, 2013 Experience Associate Director Business Development 12/2012 to Current Company Name City , State Lincoln Led commercialization effort for the largest platform innovation program and the largest strategic partnership in the history of Kraft Foods with over $25MM capital investment in multi countries. Y1 combined GR +$300MM Avatar Responsible for leading team engagement which includes establishing strategic team meetings, review project time lines and cost regularly with the project team, facilitate creation of mitigation/contingency plans and manage communication to senior leadership and manufacturing facilities. Operations Supervisor 01/2012 to 12/2012 Company Name City , State Co-led the largest new product initiative in the history of Kraft Foods. Delivered $140MM GR in Y1. Spear headed first moment of truth and shopper relevancy by creating in store merchandising program and by designing and delivering sales materials and shelf set recommendations for top 5 customers. Developed IMC by creating the consumer response plan for social media, direct consumer and CRM. Developed full recommendation on Direct to Consumer launch strategy, timing and resources. Created pre and post launch performance and pricing trackers. Managed business analytics, quarterly forecast, annual contract, consumption report and budget for two brands with a combined GR of $150MM. Created first Instant Yuban In-Store merchandising program that resulted in $2.2MM incremental Lead the coffee category cross-functional teams in the development and implementation of a broad project portfolio of 46 programs that included; new product development, packaging structure and graphics changes, productivity initiatives and In-Store merchandising programs. Delivered projects within the specified cost, time and quality parameters. Facilitated the definition of project scopes, goals, tasks, people resources and cost requirements. Assisted in the resolution of conflicts within Kraft functional teams, and between Kraft and its business partners. Led the package change and commercialization of the new Instant Coffee Plastic Jar. Granted "Values in Action Award" for an outstanding leadership role. Department leader responsible for Operations and P&L Accountable for meeting safety, quality, productivity, maintenance and financial goals.0.2MM favorable against OB Most profitable line in the coffee sector with plastic bottle yield less than 0.0001% and equipment productivity of 98%. Implemented the second largest packaging change and restructure on time and within budget by leading the department's conversion from a can making operation to a depalletizer/warehouse operation. Developed safety, quality, warehouse management, operations procedures and training program. Reduced crewing from 19 employees to 12, and developed the department's coordinator position to empower the work force to enter leadership roles. Created and led a culture of self-directed employees towards enhanced results, by the equalization of training across the department. Introduced the warehouse management, FIFO, and lean culture. Granted, "Values in actions award" for leading a flawless execution Supervised over 30 union employees in the can and vacuum packaging departments. Responsible for 5 production lines, and maintenance activities. Accountable for meeting Production, quality, and safety requirements. Utilized computer tools such as MES, SAP and KPIs to identify, track, and address equipment downtime and improve OEE (overall equipment efficiency). Reduced product rework and packaging waste by 32%. Successfully implemented the company-redesign initiative by cross training employees, resolving Developed CBT (computer based training) presentations for monthly safety training for all 300 Successfully worked through labor relations issues that resulted in favorable decisions for the January 2002 Estimated the utilization of resources and calculated the lead time, assuring high quality and low Ranked as top performer for surpassing commercialization expectations of the largest partnership in the crewing issues, and reducing labor costs. Led QCMS department initiative and served as an internal auditor. Created and Implemented operational and administrative training for new supervisors in the department, and developed guidelines for future training processes. employees in the plant. company, saving over $100M. BV AND ASSOCIATES, INC January 2000 to Project Engineer Jacksonville, FL Participated in the identification, planning, and execution of design projects. cost. Summarized the final project reports using FDOT (federal department of transportation) city standards, and quality specifications. Applied engineering computer applications (Micro station and AutoCAD). Integrated Marketing Campaign 01/2012 to 01/2012 Company Name 2012 MH / Yuban Instant Coffee customer-specific action plan across top 10 retailers Led the execution of the Instant Yuban blend reformulation targeting Hispanics consumer to fill the gap in the West region. Created Yuban 2012 Integrated Marketing Campaign brief in collaboration with the agency, incorporating new consumer learnings to develop new SVC target to include Hispanics. IMC drove realization across the brand of a new business opportunity. Additional responsibilities included a major packaging redesign and downsizing initiative, development and commercialization of new promotional items, consumer promotions tactics (shelf banners, FSIs, in-store display) and sales support. Education Master of Business Administration : Essentials of Financial Management. London University of North Florida, Coggin School of Business City , State , US University of North Florida, Coggin School of Business Master of Business Administration Jacksonville, Florida Essentials of Financial Management. London, England May, 2008 Sun Yan Set University City , CN Global Branding Strategy, Sun Yan Set University. Beijing, China May, 2007 Bachelor of Science : Production Engineering Continuous Improvement and Management EAFIT University EAFIT University Bachelor of Science: Production Engineering Continuous Improvement and Management Medellin, Colombia Professional Recognitions Kraft Foods, Coffee Bean Brilliance Award, 2015 history of Kraft Foods. Y1, GR $188MM 2014 HACE Leadership Academy Kraft Foods Delegate at HACE Leadership Academy, 2014 Certifications CBT Targeted Selection Certified Interviewer OLA (Organization Latinos at KFT) Certified Recruiter Anthony Robbins, Life and Wealth Mastery University Graduate President, Kraft Foods Latino Council, KFT Beverages Green Belt Lean Six Sigma Color Analyst - Fashion Institute of Technology, NYC Languages Fluent in English and Spanish Affiliations Created Yuban Integrated Marketing Campaign brief in collaboration with the agency Presentations Developed CBT (computer based training) presentations for monthly safety training for all 300 Skills Packaging, Accountable For, Maintenance, Operations, Training, Associate, Autocad, Cbt, Computer Based Training, Engineer, Fdot, Machine Safety, Mes, Project Engineer, Safety Training, Sap, Vacuum, Award, Budget, Fifo, Self-directed, Warehouse Management, Merchandising, Business Development, Mitigation, Sales, New Product Development, Product Development, Transmissions, And Sales, Ibm Svc, Integrated Marketing Campaign, Marketing, Marketing Campaign, Promotional, Sales Support, Svc, Crm, Customer Relationship Management, Pricing, Its, Jar, Account Management, Change Management, Exceed, Leadership Skills, Manufacturing Processes, Marketing Strategy, Mentoring, New Products, Operations Management, Problem Solving, Project Management, Recruiter, Six Sigma, Six-sigma, Financial Management, Branding, Continuous Improvement
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BUSINESS-DEVELOPMENT
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MANAGER, INFORMATION TECHNOLOGY PROJECT MANAGEMENT OFFICE Professional Summary Highly motivated and driven Manager of the Project Management Office (PMO) . Currently seeking potential opportunities to continue to help other organizations realize and reap benefits of formal PMO methodology. Passionate about PMO engagement in health care, as I have watched over 17 years of what was once lacking in this industry, take hold and prove its value and worth. I have had the pleasure and benefit of watching three organizations grow and blossom their teams with training and growth and development of a methodology that fits the culture of each organization. Education and Certification B.A : Foreign Languages and Literatures 1997 VPI & SU (Virginia Tech) City , State Foreign Languages and Literatures Degree in Spanish Concentration in Management Science -Decision Support Systems Note: Now known as Business Information Technology) Certification : Project Management Certification 2004 Guilford Technical Comm College City , State Project Management Advanced Certificate PMP Certification : Project Management Professional 2012 Project Management Institute City , State Certification complete and renewed in 2015 Skill Highlights Highly professional and polished PMO Manager Portfolio manager for all Corporate IT System Implementations, Portfolio manager for IT Infrastructure Project Management (new and renovation construction related efforts) Excellent communication skills from all upper echelons of leadership to team building Currently managing large team of Senior and Intermediate Project Managers, and PMO trained Business Analysts Passion for PMO shines through my work, and I strive to help others achieve that pride in their profession Excellent skills with conflict resolution in tense stakeholder meetings High standards for personal excellence and integrity in a job well-done Equally high standards for a high performing Project Management team Skilled in Clinical Portfolio Management Assisted in division of PMO to determine best fit for PM team Corporate / Clinical background Advocate for Project Management training and skill building; soft skills and PM skills are equally crucial to a high performing team. Professional Experience Manager, Information Technology Project Management Office 06/2008 to Current Company Name City , State Primary role: Manage portfolio of all PMO projects related to Corporate Services , and manage portfolio of all Infrastructure related projects. Corporate Services Project portfolio includes such systems as Lawson, PeopleSoft, API, Centralized Warehouse (Infor/ Lawson tools) and other non-clinical related applications Infrastructure Project Portfolio includes all services related to wired or wireless networking, intra-facility connectivity, onboarding and acquisition of other health care organizations Managing two teams of Project managers each with specialty field skills to work application or technical/ infrastructure projects. Monthly governance report out on each portfolio to executive committee to ensure priority and alignment to strategic goals are still accurate with influx of projects in the pipeline, Help PMO Trainer with Professional Development Skill building quarterly to determine soft skills that are needed for either PMO team. Encourage training and leadership skills within all team members to continue growth and improvement professionally for each team member's own unique goals Encourage and require PMP for all Senior level role project managers Monthly resource manager meeting to report out to Information Technology Management where there are resource gaps or conflicts with other projects within the clinical portfolio. Work closely with EPIC Project Management Office to share out resources wherever possible particularly related to technical dress rehearsal and preparation of facilities prior to go live. Project Manager /Application Systems Analyst III 06/2004 to 06/2008 Company Name City , State Primary Role: Project manager for multiple new information technology systems per year, ranging from $500k to $4M budgets Lead team with CIO support to encourage all "Application Analyst" roles to attend and participate in Project Management methodology training - beginnings of PMO for health care at High Point Regional Responsible for all upgrades and ongoing software updates to multiple API Software tools. (HR/Payroll, Security, Scheduling and timekeeping systems) Lead a team of 60 members crossing over all clinical and corporate areas to implement enterprise staff scheduling solution Project manager for Radiology Information System and complete dictation replacement project Project Manager for HR Recruiting system (Halogen) and worked with HRIS team and vendor team to negotiate all aspects of implementation. Upgraded enterprise-wide timekeeping system, including all time clocks (API) and going from client/server to web-based application. Included coordination of all aspects of implementation with vendor and training of all end users. Systems Analyst II/ Product Manager - Vantive (PeopleSoft tool) 05/2001 to 06/2004 Company Name City , State Support Peoplesoft's Vantive application in nationwide call center environments. Brought up 3 new call centers on Vantive system and maintained support of existing three call centers. Performed 2 full system upgrades and managed all budget and aspects of project surrounding upgrade. Support and maintained software, making changes when requested in VB/VBA code to resolve differences in upgrade. Maintained .NET web version of Vantive application for external clients to submit their own cases. Worked closely with call center managers and supervisors, as well as director of nationwide call center, to ensure functionality and needs of call center were met. Systems Analyst II/ Project Manager 04/2000 to 05/2001 Company Name City , State Project management for Patient Accounting and clinical upgrades, support of existing modules, and maintenance on MUMPS database in UNIX: IDX Hospital Software package. Oversee all related projects for Finance and Patient Accounting departments, supporting applications and issues with upgrades for financial departments. Help to implement new software on UNIFY database structure, MedStat software for Contract Management in the Finance Dept. Assisting with system-wide upgrade of the corporate IDX software, and all required testing and documentation methodology required. Project Manager Intermediate /Software Analyst II 12/1998 to 04/2000 Company Name City , State Primary Financial Analyst on McKesson HBOC Star Financials, backup for McKesson HBOC Clinical system. Helped team to perform upgrade to new GUI based platform of STAR Financials Began studies in Project Management in the Healthcare environment, attended seminars on beginning methodology and PMO development. Implemented what is now known to be infancy stages of today's EMR - document based scanning for medical records and financial records. Managed all project aspects around installation of IMNET Electronic Medical Record software on an MS SQL 7.0 based database. Systems Analyst/ Programmer 05/1998 to 12/1998 Company Name City , State Programmed in SQL for HBOC Clinical and Financial systems, developed various hospital reports for Financial departments. Project Manager on IMNET Electronic Medical Records software. Learned MSSQL to support system and help implement for Medical Records and charting needs, electronic sign-off by physician. Skills Manage departmental budget for all aspects; salaries, training, etc. Manage and assist with creation of portfolio governance for Information Technology Systems Budget Manage and assist with creation of Infrastructure budget required for all projects requiring infrastructure/ construction upgrades Work hand in hand with Chief Technology Officer, VP Application Support to provide C-suite leadership with all relevant information needed to approve annual portfolio for Information Technology
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INFORMATION-TECHNOLOGY
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FIELD BASED NURSE CHART REVIEWER - HEALTHCARE INFORMATICS Professional Summary Seventeen years of nursing experience from multiple different facilities and hospitals: Diverse background in nursing as a Registered Nurse. Registered Nurse Manager Experience Field Based Nurse Chart Reviewer - Healthcare Informatics July 2010 to Current Company Name － City , State Founder, CEO, Director of Nursing and Business Operations Provide high quality nursing care to individual and corporate clients by integrating evidence-based practices for best nursing care. Group addresses several specialized areas of Best Nursing Practices. Services include: Electronic medical record implementation and support Workflow system analysis and redesign Behavioral Nurse Consultant Services Staffing Nurse Consultant Services, Education Nurse Consultant Services Leadership Nurse Consultant Services Quality Assurance Nurse Consultant Services Safety Consultants Healthcare Advocate Consultant Services Legal Nurse Consultant Services Servicing Managed Medicare Contracts. Services include: Oversaw the Skilled Nursing and Short-term Rehab unit. Clinical resource and coordinator for all services provided to the residents Oversaw supervisor level support staff for the nurses, and our certified nursing assistants. Provided a nursing contribution to the multi-disciplinary team meetings and family meetings. Assisted in the assessment process to develop individual care plans for patients ensuring information around all aspects of their physical, psychological, social, spiritual needs are covered. Continually evaluated the effectiveness of the care plans/dressings and medications and ensured that any required changes were carried out and communicated to all parties involved, including the patient. Services include: Developed and oversaw the MDS schedule to ensure MDS assessments were completed per Federal Regulations. Ensured all members of the Interdisciplinary Team were completing all sections of MDS accurately per Federal Regulations. Completed all necessary non-Medicare MDS assessments (Initial Admission Assessments, Quarterly, Annual, and Significant Changes). Completed re-certifications as needed for Medicare recipients. Initialized comprehensive resident care plans in accordance with MDS CAA and CAT. Participated in care planning meeting to ensure resident care is discussed and CAA assessments are completed per Federal Regulations. Continually assessed resident MDS submissions. Analyzed MDS data for case mix followed the Medicare PPS and MDS processes per state and federal guidelines. Performed submissions of MDS data to CMS utilizing the facility computer system. Reported to the facility QA committed monthly regarding audits related to MDS process. Department of Health and Human Services, Office of the Secretary, Assistant Secretary for Preparedness and Response, National Disaster Medical System - DMAT NY6 - Intermittent Employee- .RN Special Government Employee (SGE) Syracuse, NY 7/2010-6/2014 Deployable Registered Nurse, who completed all the trainings for New York State and the Federal National Disaster Medical System; we were a team that could be deployed to emergent situations and catastrophes. This team is in a constant ready state to be sent if needed. (Government team) Onsite and remote Quality Assurance chart reviews for Medicaid and Medicare projects, HEDfS, CARA, HCC, Performance Physician reviews and other Quality Assurance projects. Director of Nursing Services (Full-time) April 2010 to January 2011 Company Name － City , State Admissions screener, as well as the employee health department. Ensured qualified employees and contractors provided patient care/safety and paraprofessional services in, accordance with applicable law and regulations and accepted standards of care, as well as Interim HealthCare policies and procedures. Ensured that daily patient care and client services as well as related office activities were conducted in accordance with applicable 'law and regulation. Ensured patient care, safety and paraprofessional services were provided in accordance with acceptable standards of care and Interim HealthCare performance standards. Ensured that Interim HealthCare policies and procedures are implemented and consistently followed. I had to supervise 50 field staff oversaw 130 clients, and individually case managed 35 clients, ranging from J year of age to 102 years of age. Performed the functions for maintaining corporate compliance and also functioned as the safety supervisor for both patient and staff safety needs. I have accessed and completed reports through Quality Net, Quadra Med, and COPE. Analyzed and identified trends from adverse-event reportings, and performed root cause analysis. Held educational nursing in-services to develop and foster the staff about patient and staff safety initiatives. Assistant Director of Nursing July 2007 to January 2008 Company Name － City , State ADON between 2Nursing communities (7 North- TBI unit, and the Behavioral Care Unit). Responsibilities included, but not limited to the day-to-day running of the communities: Staffing, scheduling, supervising, and monitoring staff for the floors. Responsible for completion of staffing exception reports, payroll issues, also for maintaining attendance records. Completed the disciplinary processes toward staff. Maintained and monitored both personnel and non-personnel related costs to the floors. Oversaw clinical staff members who provided services to the residents, ensured that programs provided training and continuing education to staff were in place. Developed and reviewed policies and procedures appropriate to the needs of the units. Close contact with the staff and residents to provide quality care. Monitored unit budgets at the floor level. Nurse Administrator/Registered Nurse/Day Charge Nurse/Day Nursing Supervisor/Orienter/Educator/Preceptor January 2004 to July 2007 Company Name － City , State Syracuse, NY 1/2004-7/2007 Nurse Administrator/Registered Nurse/Day Charge Nurse/Day Nursing Supervisor/Orienter/Educator/Preceptor Provided Education Bachelor of Science : Nursing , 1999 Syracuse University Syracuse University Bachelor of Science (Nursing) 1999 Master of Science : teaching certificate, Nursing SUNY Syracuse SUNY Syracuse Master of Science (Post Master's teaching certificate completed, Nursing - completed 46 credits) Professional Affiliations membership in: American Association of Managed Care Nurses, Medicaid Provider Identification Number- 03074935, and National Provider Identification Number-1477790020 Certifications RN Registered Nurse American Association of Managed Care Nurses CAA CAT Registered Nurse Manager Registered Nurse/MDS Coordinator Skills Registered Nurse, Healthcare, Medicare, Clients, Quality Assurance, Staffing, Business Operations, Contracts, Operations, System Analysis, Workflow, Rn, Secretary, Assistant Director, Infection Control, Client Services, Root Cause Analysis, Medicaid, Audits, Cms, Content Management System, Federal Regulations, Qa, Budgets, Payroll, Scheduling, Training, Managed Care, Teaching
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HEALTHCARE
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ACCOUNTANT Summary Experienced, highly motivated work ethic, with results-driven professionalism, recognized for commitment to excellence, and demonstrates expertise in communicating and collaborating with, peers, and clients. Portrays excellent business acumen, and successfully provide accurate Accounts Receivables, Collections and Accounts Payable initiatives that achieves targeted company goals. Self-motivated professional, able to work independently or in a team environment, demonstrating broad based and transferable qualifications. Highlights Extensive knowledge of Microsoft Windows computer systems and Mac operating system. Proficient in Microsoft Office (Word, Excel, Power Point). Basic experience with QuickBooks Enterprise Solutions 9.0, Sage/MAS Software, Peachtree, and Microsoft Access. Account reconciliation expert General ledger accounting Flexible team player Experience Company Name January 2010 to November 2013 Accountant City , State Managed over 10 million per month in revenue. Accurately applied payments to vendor accounts. Researched and resolved incorrect payments, EOB rejections, and other issues with outstanding accounts. Successfully boosted collections from 40% to 90% within 2 years. Trained new and existing employees on all new procedures and computer programs. Ran monthly aging reports to compile billing statements for vendors for outstanding invoices. Utilize the following: HCFA (CMS 1500)/ICD-9/CPT/HCPCS Coding and UB-04 to prepare and submit claims for MLTC billing. Ensure claims are entered and submitted with 48 hours of receipt. Run A/P checks for vendor payment using an internal software RealWorld. Prepare A/P checks for signature. Responsible for running reports for month-end and year-end closing, reconciliation of the GL and journal entries. Insure office practices are in compliance with HIPAA regulations. Daily use of HHA Exchange, Santrax, Crescent programs. Investigated and resolved discrepancies in monthly bank accounts while under tight deadlines. Company Name March 2006 to November 2008 Accountant City , State Responsible for follow-up and explanation of AX, VI & MC credit card accounts and issue Debit Memos to travel agencies for all chargeback's debited to EL AL Israel Airlines. Handled large volumes of credit card disputes (Inquiries & Chargeback's) by communicating with the credit card department, travel agencies and passengers. Created an Excel database in order to update disputes log as they are solved. Assisted the supervisor with month end and year end close. Including but not limited to preparing and entering journal entries, running reports and reconciling airline tickets in the database. Reconciliation of accounts, such as, Airline Tickets, Personal Expense Accounts, Petty Cash Accounts and more. Created a company procedure manual and trained new and existing coworkers how to do the job according to the new procedures. Made sure that the department deadlines are met. Handled all aspects of reconciling general ledgers. Responsible for checking and paying all personal expenses to employees. Performed payroll for hourly employees using the ADP system. Company Name January 2003 to August 2005 Bookkeeper City , State Assist in accounts payable/accounts receivable. Maintain spreadsheets and records of store sales and expenses. Ensure proper handling of customer calls. Contact customers to collect money owed. Perform various administrative duties. Reconciled bank statements. Enter invoices. Company Name November 2013 to Current Accountant City , State Reduced closing time for monthly and quarterly close by implementing new consolidation procedures. Analyzed costs and revenues to project future trends. Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions. Completed monthly, quarterly and annual bank reconciliations for 11 subsidiary companies. Reviewed book entries to ensure accuracy of the G/L. Prepared monthly and annual expense forecasts, including any necessary recommended action required to manage costs to achieve budget. Post journal entries in MAS200, the company general ledger accounting software. Assisted management with preparation of month-end financial statements, cash flow statements, budgets. Company Name September 1999 to November 2002 Assistant Bookkeeper City , State Assist with payroll processing. Assist with accounts payable/accounts receivable. Prepare and verify bank deposits, balancing receipts and sending cash, checks or other terms of payment. Maintain organizations record keeping. Price or re-price merchandise as necessary. Handle merchandise returns and exchanges within company guidelines. Customer service, both on the sales floor and in assigned departments. Complete daily paperwork within company guidelines. Education City University of New York, Brooklyn College 6 2006 Bachelor of Science : Accountancy City , State Accountancy Kingsborough Community College 6 2001 Liberal Arts City , State GPA: Dean's List for Excellence in Academic Achievement at Brooklyn College.
Completed ADP Payroll Course. Liberal Arts Dean's List for Excellence in Academic Achievement at Brooklyn College.
Completed ADP Payroll Course. Languages Bilingual English /Russian Skills Account Management, accounts payable, accounts receivable, administrative, ADP, A/P, Bank Reconciliation, Basic, Billing, Closing, CMS, CPT, credit, Customer service, database, Debit, Fluent in English, GL, ICD-9, Invoicing, Mac, Medical Billing, Microsoft Access, Excel, Exchange, money, Microsoft Office, office, Power Point, Microsoft Windows, Word, Enterprise, operating system, Payroll, payroll processing, Peachtree, Coding, QuickBooks, reconciling, record keeping, Russian, sales, spreadsheets, Staff Training, supervisor, VI, year-end
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ACCOUNTANT
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BUSINESS DEVELOPMENT ANALYST Summary I am seeking career as Product Control Analyst in a diverse and multinational company that value integrity, courage, good leadership disposition, enthusiastic leaning, teamwork, and performance; where my comprehensive academic experience in finance, accounting, investment and management can be effectively utilized. Highlights Superior time management Financial accounting and control management Financial analysis and reporting MS Office Suites and QuickBooks Advanced computer proficiency Analytical and problem solving abilities Critical thinking with deadline driven Strategic and financial planning and modeling Proficient in SAP (FICO) Business analysis and valuation Budgeting Forecasting and planning Accomplishments Led the development of two financial reporting methods to measure productivity and efficiency of two giant Oil and gas companies. Experience Business Development Analyst August 2012 to Current Company Name － City , State Managed budget forecasting, goal setting and performance reporting for all accounts. Analyzed legal documents, including wills, insurance policies and corporate contracts. Designed and created weekly and monthly spending reports. Coordinated with underwriters, lenders, loan managers and securitization teams to manage portfolios. Oversaw investment portfolio analysis, file maintenance and broker verification. Delivered performance updates, quarterly business reviews and planning meetings.Optimized current revenue streams by networking for additional business prospects with established clients. Planned strategic brand-building events to expand the product portfolio. Contacted new and existing customers to discuss how specific products could meet their needs. Identified, coordinated and participated in client relationship-building activities and meetings. Answered customer questions regarding products, prices and availability. Generated new accounts by implementing effective networking and content marketing strategies. Developed strategies and processes that increased patronage and customer base of the company Effectively managed the development, and implementation of insurance policies for insurance holders Evaluated business trend and adopted strategies that ensure customer satisfaction Maintained strong relationships with existing accounts and develop new accounts Prepared proposals, and managed various meetings and presentations to potential customers Provided quotes to customers, process premium payment, and issued policy update. Correction and Family Liaison Officer (Part Time) July 2009 to Current Company Name － City , State Routinely reviewed housing assignments and reassigned inmates when needed. Informed inmates and visitors of rules, safety and security procedures and responsibilities.Maintained daily logs of shift activity. Diligently implement visitation, safety, security rules, procedures, and precautionary measures Received and inspected mail, property and supplies from visitors on behalf of designated inmates Directed the activities of inmate working on maintenance, operations, and other projects Prepared, processed and maintained forms, reports, logs, records and activity journals Completed new intakes paperwork, *ngerprints, searches, material issued and supplies to inmates. Customer Service Associate July 2009 to July 2012 Company Name － City , State Performed registers audit, assisted in preparing and maintaining inventory records Supervised front end cashiers and organized the store, including the checkout desk and displays Operated cash registers and processed gift cards, coupons, and all payment modes with accuracy Performed sale opening and closing procedures, including counting of cash register Effectively handled customer relations issues and in accordance with company policies. Account & Finance Officer January 2007 to February 2009 Company Name － City , State Managed accounting operations, accounting close, account reporting and reconciliations. Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions. Prepared monthly and annual expense forecasts, including any necessary recommended action required to manage costs to achieve budget. Performed general accounting and finance functions including: Developed financial modelling using excel spreadsheet to analyzed, and report financial statements Preparation of journal and ledger entries, account analysis and balance sheet reconciliations. Built and maintained databases for forecasting future financial performance Presented reports on economic trends of business that enhanced process improvements Managed account payables and receivables. Researched and resolved billing and invoice issues. Education MBA : Finance & Management , 2014 University of Houston － City , State GPA: GPA: 3.80/4.00 GPA: 3.80/4.00 BBA : Accounting , 2007 Ambrose Alli University － City , State , Nigeria Accounting Skills General financial accounting and control Strong analytical and attention detail Multi-tasking with strong deadline driven Advanced computer skills (Microsoft Office suites : Word, Excel, PowerPoint, and Access) and QuickBooks.
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BUSINESS-DEVELOPMENT
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HR MANAGER Professional Summary Senior HR professional with a continuous improvement approach to building and supporting organizations. Driven HR Manager bringing an innovative approach to human resource management while creating a team-driven environment that fosters room for development and growth. Dedicated HR professional with strong grasp of employment laws, compliance issues and benefits plans. Successfully introduces process improvements and staff-development initiatives to drive corporate goal attainment. Creative Business Partner dedicated to developing unique employee orientation and training programs that will generate a loyal and knowledgeable staff. Skills administrative, ADP, backup, Benefits, bookkeeping, clarify, competitive, customer service, database, delivery, documentation, employee relations, filing, government, HR, human resources, human resource, insurance, job analysis, labor
relations, law enforcement, Team building, letters, market, meetings, mail, office, Payroll processing, payroll, personnel, policies, processes, Project management, proposal, quality, recruiting, recruitment, safety, strategy, employee handbooks, vendor
management, vendor
management, vision, year-end Work History HR Manager , 06/2016 to Current Company Name – City , State Developed and evolved the department's mission, workflows and structure while continuously developing and improving processes in an ever-changing environment. Implemented the company's first sourcing tracking system. Built a comprehensive employee recruiting strategy allowing me to fill 50+ positions in a period of 9 months. Cut cost per hire and reduced average days to fill positions. Achieved department goal by reducing turnover. Placed new Benefits Broker and coordinated the implementation of new benefit programs ensuring they were current and competitive. Educated and advised employees on group health plans, voluntary benefits and 401(k) retirement plans. Managed all aspects of leave administration, including employee notifications and vendor management, disability programs and health benefits. Developed new process for employee evaluation which resulted in marked performance improvements. Handled understaffing, disputes, terminating employees and administering disciplinary procedures. Resolved employment-related disputes through proactive communication. Offered fair and equitable compensation by comparing current salaries with market pay. Audited workplace, employee and management policies and procedures. Developed and enforced company policy and procedures relating to all phases of human resources activity. Sr. HR Generalist , 01/2015 to 05/2016 Company Name – City , State Acted as a liaison and maintained open lines of communication between Directors, middle management and front-line employees. Developed company personnel policies, standard operating procedures and employee handbooks. Established and monitored employee pay scales. Audited workplace, employee and management policies and procedures. Educated and advised employees on group health plans, voluntary benefits and 401(k) retirement plans. Built a comprehensive employee recruiting strategy. Managed the employee rewards programs. Conducted job analysis and job evaluations, resulting in quality job specifications. Developed innovative new-employee orientation programs, including safety training. Shadowed employees to determine an accurate description of the duties and skills required for each position. Developed and enforced company policy and procedures relating to all phases of human resources activity. Managed all aspects of leave administration, including employee notifications and vendor management, disability programs and health benefits. Benefits Administrator , 01/2014 to 06/2014 Company Name – City , State Closely partnering with brokers to minimize year-over-year cost increases for medical, dental and vision health plans. Organized district-wide Benefits fair. Provided hands-on customer service to 2500 district employees and retirees. Educated and advised employees on group health plans, voluntary benefits and retirement plans. Human Resources Supervisor , 08/2013 to 02/2014 Company Name – City , State Led a comprehensive safety training for 55 staff members. Handled understaffing, disputes, terminating employees and administering disciplinary procedures. Resolved employment-related disputes through proactive communication. Coordinated work activities of subordinates and staff relating to employment, compensation, labor relations and employee relations. Developed company personnel policies, standard operating procedures and employee handbooks. Developed and facilitated all new-hire orientations. Audited workplace, employee and management policies and procedures. Educated and advised employees on group health plans, voluntary benefits and 401(k) retirement plans. Built a comprehensive employee recruiting strategy. Developed innovative new-employee orientation programs, including safety training. Acted as liaison between employees and insurance carriers to resolve problems and clarify benefits. Human Resources Generalist/Administrative Assistant , 02/2013 to 08/2013 Company Name – City , State Conducted background checks on candidates by obtaining information from law enforcement officials, previous employers and references. Evaluated timecards for accuracy on the regular and overtime hours. Updated presentation documents for the compensation committee to review. Captured key feedback from employees during exit interviews. Supported human resources staff with new hire orientations and monthly departmental meetings. Implemented a tracking database for employee professional development and licensure renewal credits. Coordinated employment offers with management and extended offers to selected candidates. Researched all payroll, COBRA, disability and FMLA issues. Reviewed human resource paperwork for accuracy and completeness by verifying, collecting and correcting additional data. Managed all aspects of leave administration, including employee notifications and vendor management, disability programs and health benefits. Developed company personnel policies, standard operating procedures and employee handbooks. Conducted employment verifications and investigations. Built a comprehensive employee recruiting strategy. Shadowed employees to determine an accurate description of the duties and skills required for each position. Developed and enforced company policy and procedures relating to all phases of human resources activity. Acted as liaison between employees and insurance carriers to resolve problems and clarify benefits. Processed unemployment claims and acted as the company representative at unemployment hearings. Human Resources Assistant , 09/2008 to 02/2013 Company Name – City , State Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping. Managed employee exit interviews and paperwork. Provided backup payroll, if needed. Recruited and screened qualified potential employees. Developed and facilitated all new-hire orientations. Conducted employment verifications and investigations. Facilitated the criminal background check process for new hires. Conducted background checks on candidates by obtaining information from law enforcement officials, previous employers and references. Supported human resources staff with new hire orientations and monthly departmental meetings. Implemented a tracking database for employee professional development and licensure renewal credits. Entered personnel and subcontractor data into a central database. Coordinated and conducted new hire pre-interviews. Assisted management staff in annual year-end processes and data audits. Accurately prepared government compliance reports and proposal requests for employee data. Addressed and resolved general payroll-related inquires. Sent notices to employees and subcontractors regarding expiring documentation. Reviewed human resource paperwork for accuracy and completeness by verifying, collecting and correcting additional data. Completed employee employment verifications and unemployment paperwork in a timely manner. Reviewed and corrected job offer letters for completeness and accuracy before approving their delivery. Education Bachelor of Science : Business Management , 2009 University of Phoenix - San Jose Learning Center - City , State Business Management MBA : 2010 University of Phoenix - City , State MBA : Human Resources , 2018 Notre Dame de Namur University - City , State Human Resources
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HR
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DIGITAL CLIENT LEAD Experience 05/2014 to Current Digital Client Lead Company Name － City , State Client: ExxonMobil Responsibility: Play an important role in a technology centric account; spearheading strategy and project leadership in ExxonMobil's Next Gen Global Web development efforts Lead a team that consists of UX, Search, Analytics, Technology, Creative and PM to establish Client's business goals into measurable end-products through requirement gathering and collaborations with EM's key players Deliver Agency POVs, present subject matter solutions based on learning from the analytics, consumer insights, and technology trends to help with Client's decision making process Champion US PVL/CVL sites post-launch operational efforts, including content management and updates, overall optimizations and technical implementations Manage EM's User Database Marketing efforts, craft short term/long term email marketing communication strategy and development plans in partnership with the planning team Responsible for budget tracking - annual vs. project based estimates, work completed to-date, vendor invoices, billing to-date and year-end accrues Projects: ExxonMobil's Next Generation Web Developments (US, Russia, China), User Database Marketing; Search (On-Site Search, SEO), Analytics, Site Content Management. 04/2014 to 05/2014 Digital Account Director Company Name － City , State Managed digital strategy, creative and production process in partnership with a traditional account team Contributed in the 2015 digital planning effort - a $3 million integrated proposal across web, social, CRM, digital media, PR Consulted the Restasis web analytics and reporting process; proposed a web optimization plan in an effort to create a more effective user conversion path to elevate the overall conversation rates Helped with recruiting subject matter experts to expand Agency's digital capabilities Contributed in company's overall growth; facilitated a RFP process; presented in a new business pitch Projects: Website Development and Optimization (Desktop, Tablet, Mobile); rEVO iPad App; Omniture Reporting; Google Analytics; Webmaster Tool; SEO; Paid Search; Banners; Emails. 06/2012 to 04/2014 Digital Account Supervisor Company Name － City , State Led and managed the wide network of Land Rover online businesses, integrated marketing campaigns, and various digital projects; made quick and precise decisions based on data that positively reflected the business outcome Acted as a hybrid between account and digital producer with solid understanding of technical environment to lead conversations with the developers; strong understanding of current and emerging web development technologies, front-end and back-end technologies, social media, APIs and CMS to communicate technical needs throughout an organization Responsible for Client relationship building; owner of communications between all partners (Global and Regional) Contributed in establishing the US online business as an international pilot market; liaison with the UK Client team on various assignments related to brand, product and tech on daily basis Participated in research and strategy exploratory; developed brand creative briefs; project managed all digital related project from end-to-end; monitored the analytics and optimized the experience based on metric results Developed project scope for upcoming fiscal year that included new, existing and buzz-worthy work Supervised and trained the Account Executives; ensured quality of work from all layers before it leaves the Agency Projects: Range Rover Sport - "Race The Sun" Integrated Digital Campaign: Rich Mobile Experience (Vehicle Configuration, Interior 360 View, Mobile Game); Immersive Interactive Film Mobile Apps: Trail Less Traveled Range Rover App; Land Rover Owner's App; In-Control Car Integration Digital Media: In-Market Dynamic Banners; Media Partnerships; Rich Desktop/Mobile Banners Websites Development and Maintenance: Global Desktop Site (responsive); Tier 1 Mobile Sites; Tier 2 regional Dealer Sites (responsive); Micro-Sites; Vehicle Configurators; Site Tagging; Site Retargeting; Inventory Search Tools; Database Management; Lead Form Creations and Lead Optimizations; CMS - SDL Tridion. 02/2010 to 01/2012 Integrated Account Supervisor Company Name － City , State Kohl's; Nasdaq (US, Global); Verizon; Novartis - Reclast Responsibility: Strategically led and managed multi-million dollar campaigns from end-to-end; helped a major retail Client successfully integrated the digital efforts with the traditional work stream Presented constant digital support and expertise; actively contributed key market insights, trends and solutions Maintained Client contact and demonstrated a true partnership by offering strategic input throughout the process Accountable for Client budget, agency quality of work; managed creative process and executions Developed and presented in-depth reporting and comprehensive campaign analyses on a quarterly basis Supervised junior account staff and conducted performance reviews to ensure they are on track to advance Projects: Social Media (Facebook): Engagement Apps, Games, Contest, Sweepstakes Campaign integration: TV, Radio, Print, Micro-sites, Rich Media Banners, Web Videos. 12/2007 to 01/2010 Digital Account Executive Company Name － City , State J&J CPG - Neutrogena, Aveeno; J&J Rx - Remicade; ExxonMobil Novartis OTC - Benefiber, Prevacid; CibaVision (US, Global) - Dailies; Medicis - Restylane Responsibilities: Developed campaign strategies and recommendations using emerging technology and social media platforms to achieve various Client marketing goals Managed all account functions, creative process that ensured complete work accuracy Presented ideas in Client discussions, translated Agency perspectives which added value in client's businesses Acted as key contact to Clients, partner Agencies, and vendors and fostered strong relationships with all parties Developed project Scope Of Work, creative brief, timelines and managed production budgets Projects: Digital Experiences: Mobile App; Augmented Reality; Touchscreen eDetail (Interactive HCP VisAid) Social Media (Facebook): Engagement Ads, Fan Pages, Apps, Promotions, Contests, Videos Other Digital Projects: US and Global specific Websites, Banners, TV Ads, Print,), emails, CRM. 10/2006 to 12/2007 Integrated Account Executive Company Name － City , State Worked as an integrated account lead between digital and CRM; provided constant support to team and Clients Developed market insights and competitive analysis that lead to the great creative ideas and strategies Participated in the initiation, presentation, and completion of all projects Managed the communications between the team and the Clients, partnered Agencies and vendors on daily basis Developed project estimates and managed budgets and forecast with a high degree of accuracy Projects: Websites (Branded & unbranded), Banners, CRM, Emails, Direct Mail, SEO, Print Ads, Posters, FSI, DRTV. Education September 2006 BBA : Marketing Advertising Pace University － State GPA: GPA: 3.54/4.0 Marketing Advertising GPA: 3.54/4.0 Skills Ads, Agency, Banners, billing, budgets, budget, CMS, competitive analysis, Content Management, conversion, CRM, Client, Clients, Database Management, Database Marketing, decision making, Direct Mail, email, Film, Google Analytics, UX, Inventory, marketing, Market, marketing communication, network, Next, Optimization, performance reviews, Posters, PR, producer, project leadership, proposal, quality, quick, Radio, Reality, recruiting, relationship building, reporting, requirement, research, retail, RFP, social media platforms, strategy, strategic, strategy and development, Sun, TV, View, Website Development, Web development, Websites, Webmaster, year-end
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DIGITAL-MEDIA
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GROUP FITNESS INSTRUCTOR Summary Experienced, passionate and highly motivated fitness professional focused on creating dynamic and positive
experiences for fitness members. Well organized and reliable with excellent leadership and teamwork skills. Highlights Experience Group Fitness Instructor July 2007 to Current Company Name － City , State Teach fitness classes ensuring safe, effective and fun workouts for all levels. Provide challenging options and modifications as needed. Observe and model good body mechanics. Communicate regularly with members to enhance knowledge of exercises, body alignment and exercise safety. Motivate members to be consistent, work toward achieving their goals, be fit and be happy. Accomplishment: Recipient of Group Fitness Instructor of the Year Award (2010) Recipient of CanDo Stars Award. Group Fitness Instructor November 2005 to May 2007 Company Name － City , State Fitness Instructor March 2005 to September 2006 Company Name － City , State Led fitness classes for mom's and babies in strollers. Used body weight, resistance equipment (ie,resistance. tubing) and general surroundings to provide effective, safe and fun workouts for class participants. Observed and. modeled good body mechanics. Acted as role model and motivated participants to be fit and active moms. Group Fitness Instructor August 2003 to November 2005 Company Name － City , State Pharmaceutical Sales Representative June 1999 to February 2004 Company Name － City , State Managed NY territory, marketing and selling a portfolio of arthritis, asthma and osteoporosis products to doctors, surgeons and pharmacists. Coordinated and conducted routine business/territory analysis to identify business opportunities and competitive threats. Served as District Champion for Singulair, providing strong leadership to the district by communicating frequently on new bulletins, and different initiatives. Demonstrated how to use competitive resources to district and NJ Region. Planned and executed health education programs for colleagues and physicians. Mentored two new representatives in 2001, assisting both in becoming successful in their jobs and hence providing management with valuable assistance in area of people management. Built strong customer relationships by provided high value-adding services to physician offices and pharmacists. Consistently achieved top product market shares across the NJ region during tenure. Accomplishments: Recipient of NJ district Leadership award 2002 Recipient of Going the Extra MILE Award (1Q 2001) and numerous business driver incentives Winner of sales performance incentive trip for two consecutive years. Product Marketing Specialist June 1997 to June 1999 Company Name － City , State Product management of Canon's Office Products Line. Responsibilities included launching new products for major accounts such as Office Depot, Staples and Office Max. Acted as Staples' Key Account Representative coordinating all trainings and public events for Staples Stores nationwide. Conducted national training programs for internal and outside sales personnel and Canon subsidiaries in 14 states throughout the Northeast. Provided consulting services in areas of product training and product placement for all major accounts Assisted management team in the development of new marketing materials used for product training. Collected and analyzed sales support data, competitive facts and other marketing info in order to keep abreast of emerging technologies and provide feedback to management. Accomplishments: Represented Canon Inc. on Staples and Office Depots' Live training broadcasts viewed by sales associates nationwide Represented Canon Inc. on QVC, cable television's home shopping network. Promoted select product and sold over 2,500 units for Canon. Two time recipient of The Marketing Diplomat Award, recognized by management for providing superior customer service and leadership. Public Relations Representative August 1993 to June 1995 Company Name － City , State Promoted "computer learning" school to educators in a territory comprised of 73 high schools. This marketing resulted in increased awareness of The Cittone Institute's programs and opportunities. Led motivational presentations for high school classes ranging in size from 10 to 100 students. Utilized various marketing practices to recruit new students. Increased territory penetration by 50%. Developed track record of consistently surpassing sales goals. Organized and hosted receptions, social activities and educational events to promote the school. Accomplishments: Ranked #1 out of 21 Sales Representatives Recognized as "Top Public Relations Representative in 1994". Trainer/Coach November 2013 to Current Company Name － City , State Coach small group training classes utilizing an assortment of exercise equipment; ie; dumbells, TRX suspension straps, Bosu Balls, ab dollies, water rowers and treadmills. Responsible for providing safe and effective exercise modifications on an as needed basis. Motivate members to work beyond their expectations in a fun, yet professional manner. Encourage members to continue attending training session Education Bachelor Of Science : Communications Spanish Ithaca College － City , State , USA GPA: Cum Laude Two time recipient of Emerson Academic Scholarship · Two time recipient of Presidents Award · Member of Alpha Epsilon Rho, Communications Honorary Society · Deans' List Communications Spanish Cum Laude Two time recipient of Emerson Academic Scholarship · Two time recipient of Presidents Award · Member of Alpha Epsilon Rho, Communications Honorary Society · Deans' List Certifications ACE Certified Group Fitness lnstructor Experience in developing choreography and Johnny G Certified Spinning Instructor teaching multiple class formats such as Bosu AEA certified Aquatics Instructor Ball, Resistance/Strength, bootcamp, core Certified in three Les Mills Programs (Body conditioning, spinning, aquatics, and Les Mills Combat, Body Pump ,& CXWORX) classes. CPR and AED certified Strong track record of developing and Skills cable, Excellent Communication, Interpersonal Skills, competitive, consulting, CPR, customer service, Instructor, ie, Leadership, people management, marketing, market, marketing materials, Max, Office, mom, network, outside sales, personnel, presentations, Product management, Public Relations, safety, selling, Sales, sales support, teaching, television, training programs
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FITNESS
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SALES ASSOCIATE Summary Motivated sales associate with 3+ years of sales and customer service experience. Currently enrolled in Suffolk County Community College studying culinary. Experience 03/2016 to 10/2016 Sales Associate Company Name － City , State Interact with customers. Work the register. Answer calls. 10/2014 to 03/2016 Sales Associate/Smoothie Maker Company Name － City , State Interact with customers. Organize inventory. Work the register. 09/2013 to 09/2014 Sales Associate Company Name － City , State Organize shelves and racks/inventory. Work the register. Answer calls. Interact with customers. Education 2015 High School Diploma High School － City , State Suffolk County Community College － State Skills - Good at communicating and interacting with customers - Good time management - Self-motivation - Good adaptability
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SALES
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TRAINING MANAGER Executive Summary Qualified Training Manager offering a record of successful job performance with proven problem solving ability and experience developing and implementing innovative solutions. Experienced Leadership and Development Professional with over 10 years' experience in various Training environments. Intermediate/Expert level in all MS applications. Strong Training, Management, Learning/Development, Administrative and Consultative skills. Client, organizational and task oriented problem solver with the ability to rapidly adapt to new situations. Core Qualifications Training and Development Supervision and training Policy/program development Certified Train the Trainer (T3) Management of remote employees Curriculum Development Talent development Military & Civilian Training Master Black Belt Instructor Operations management Cross-functional team management Training manual contributor Call center management experience Customer service management expertise Professional Experience Company Name City , State Training Manager 08/2011 to 09/2015 Creating and implementing training programs and overseeing the development of careers. Set performance metrics, evaluate productivity, and help workers create long-term career plans within an organization. Develop, implement, and monitor training programs within an organization. Supervise technical training for staff. Conduct orientation sessions. Create training materials and develop multimedia visual aids and presentations. Create testing and evaluation processes. Evaluate needs of company and plan training programs accordingly. Conduct performance evaluations. Provide classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops. Manage staff of 70 classroom facilitators in multiple locations.. Conduct continuing education training. Provide leadership development education. Provide logistical support, course development, delivery, evaluation, process measurements, and cost management. Plan the implementation and facilitation of activities and events, budget spending, material production and distribution, and other resources to ensure that operations are managed within authorized budgets. Company Name City , State Owner/Partner Defense Contractor 10/2006 to 07/2011 Top Secret Facility Clearance. Supervised, and trained employees for high level security Military Intelligence operations, recruited quality personnel for special assignments, conducted high level briefings and debriefing for various security level investigations at Federal locations to Military, civilian and Congressional personnel. Developed business plans, budgets, cost proposals, task schedules, cost analysis and projections; issued status/quality control plans and reports. Developed specific scenarios and created specific characters per U.S.Military specifications adhering to strict government guidelines. Provided experienced instructors/role players who educate and assist Military and civilian personnel prior to deployment. Created comprehensive lesson plans to instruct Military and civilian personnel. Developed customized programs to support and enhance the security agencies of the United States government. Company Name City , State Program Administrator II, Project Manager. Training Specialist II: US Army (CISAC) 01/2004 to 09/2006 Consultant and liaison to the Department of Interior (DOI) and Department of Defense (DOD) to effectively modernize inventory/ cataloging processes for sensitive and classified files, material and property. Single point of contact for project scheduling and changes. Capture Manager: Contract Acquisition: Procure, write and implement new and existing Request for Purchase/Quotes opportunities RFP/RFQ) Provided instruction to students enrolled in the CISAC 35L/97B course, using various methods, to include: formal platform instruction, practical exercises, demonstrations, automated presentations, test administration, test reviews. Retest-Retrain Team: Consultant to DA Branch Chief of 35L/97B Intelligence School. Assigned to retrain and coach Officers, Soldiers and Instructors who needed additional training to perform to their full potential as Counterintelligence Agents. Role Player. Company Name City , State Role Player 01/2003 to 01/2004 Provided services as a role player in support of CISAC for US Army Intelligence Center. Research & Development: Created new scenarios for Field Training Exercises (FTX) Cadre and teams, used world events as guidelines. Executed quality assurance programs. Prepared standard operating procedures. Analyzed program data to assist in strategic decision-making. Education Bachelor of Arts (Equivalent) : Theology 2007 University of the South , City , State , USA Graduated Associates (Equivalent) : Office Automation/Computer Specialist 1989 Coleman University , City , State , USA Valedictorian Interests Saint Stephen's Episcopal Church Vestry Member and Youth Minister, (Extensive information available upon request) Lay Eucharist Minister, Coaching and Playing softball, Umpire for Little League, Volunteer for Special Olympics, Arizona Business and Professional Women (past President), Stand for Children, Member GCKT, A humanitarian organization with Non-Governmental Organizational (NGO) status with the United Nations. Responsible for training members for International Response Team (IRT) preparedness techniques for natural disasters, Provide services to Wounded Warrior (US) programs and Help for Heroes (UK). Promote Acts of Random Kindness (ARK) - inspiring others to be extraordinary. Affiliations Leadership Development Program, Tracy's Karate Studio Master Black Belt Association, American Kenpo Karate Association. Skills Administrative, Consultant, Course Development, Client, DC, delivery, Instructor, leadership development, Leadership and Development, Curriculum Development, Trainer workshops (T3),
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INFORMATION-TECHNOLOGY
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APPAREL PRODUCTION MANAGER Executive Profile Creative Apparel Production Manager adept at product development design change and cost tracking to adhere to
budgetary guidelines. Proficient in the use of design software to further expedite project completions. Specialize in
applying creative approaches to design while managing daily production staff activities. Professional Experience August 2013 to Current Company Name City , State Apparel Production Manager Set production schedules and established production specifications. Checked finished apparel for size accuracy. Performed fabric tests to ensure quality compliance. Oversaw daily facility activities. Ensured that all facility maintenance procedures were followed. February 2009 to August 2013 City , State Apparel Production Manager Reviewed production sketches. Periodically updated production specifications. Set team objectives. Addressed quality control issues. September 2006 to November 2008 Company Name City , State Apparel Production Manager Reviewed equipment performance reports. Maintained contact with clients to ensure timely fulfillment of orders. Prepared purchase orders invoices and budget reports. Routinely inspected staff work areas. May 2005 to September 2006 Company Name City , State Apparel Production Manager Coordinated with other offices to ensure consistency in apparel production. Set monthly production quotas and tracked production in real-time. Oversaw inventory of fabric and related supplies. Prepared sales samples per client requests. Education 2005 University of California City , State Bachelor of Science : Applied Management Applied Management 2009 University of California City , State Bachelor of Science : Business Administration Business Administration Want more? Check out our other examples. See More Examples Skills Adobe Photoshop, budget, client, clients, design software, facility maintenance, inventory, multitasking, product design, quality, quality assurance, quality control, real-time, sales
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APPAREL
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HR CONSULTANT Summary Subject matter expert in HR Applications, and highly effective at incorporating creative solutions to achieve business objectives, and improve efficiency. Energetic HR Business Analyst who is self-motivated and results-driven with strong communication, analytical, problem solving and reasoning skills. Highlights Analytical skills Project management Process improvement Quality assurance and control System Applications implementation Microsoft Office Suite expert Working independently Strong interpersonal skills Results-oriented Fluent in English and Portuguese Detail-oriented Troubleshooting Problem solving Experience HR Consultant 10/2016 Company Name City , State HRIS - Business Analyst:
Process demand analysis, scoping, and gathering of
requirements for small and large scale HR projects
Prepare Business Requirement Documents after
projects have been approved by PMO Close the gap communication between businesses
and IS
Support and coordinate functional testing
processes to make sure stakeholders' objectives are met Document systems and process flows
Document and analyze current and future
processes/systems Deliver and Support user training
Process security internal control on the quarterly
basis to assess US HR/Payroll system users. Send recommendations, and remove/add users
per business requests from local and global systems
Investigate, coordinate, and resolve with
subject matter experts and/or IS regarding local and Global system issues
Request HR global system back end/portal roles
for local HRBPs, COE and Front Office users (Americas)
Responsible to coordinate system applications
changes and new requirements with IS People Analytics lead:
Run and deliver the monthly Department of Labor reports
Create, run and deliver reports that are
outside GBS People Analytics India's scope
Support both US Front Office, GBS India, and Americas
Region Center of Excellence with reports and analysis requests Business System Applications Analyst 02/2014 to 04/2016 Company Name City , State Served as conduit between internal and external customers including the IS team through several HRIS projects and daily activities such as interface and data input troubleshooting Provided expertise in business analysis for several HRIS projects Acted as project lead in several HRIS projects, and supported functional testing processes to ensure that system projects meet the needs of all stakeholders Support user acceptance testing, and user training Coordinated communications with business and vendors Documented and analyzed current and future processes/systems Identified and mapped business needs Ensured successful project delivery according to business/vendors expectations Accomplishments: Implemented Red Carpet/Silkroad On boarding application for US; which improved significantly the new employees' on boarding experience and open visibility to business eliminating cumbersome manual processes Acted as project lead for the Master Data and Benefits interface projects for the in house ERP implementation project. Worked closely with ADP and business to implement Affordable Care Act in ERP HRIS Master Data Team Lead 06/2011 to 02/2014 Company Name City , State • Trained the HR Specialists to navigate and maintain new/updated system applications and processes • Monitored data quality and accuracy based on local/global internal controls • Responsible for working with ADP IS to implement new/changes on the HRIS system according to payroll, local and global business requirements. • Ran payroll/non payroll impacting mass loads in SAP for payroll, benefits, or other business purposes. • Created and ran reports for subject matter experts • Created and ran monthly/quarterly governmental reports • Designed and documented HR workflow processes • Trained US HR business partners to navigate and utilize the HR/Payroll system Accomplishments: Successfully lead and implemented the Workers Comp report project. Trained the Canadian team on the Global processes for Organization Management and Personnel Administration, and Global System super users SAP Timekeeping Analyst 05/2009 to 11/2010 Company Name City , State Gathered all the necessary business and government requirements, including approvals to create/modify Time calculations for new sites or policy changes. Collected all the time files according to payroll schedules for payroll processing Processed data analysis and reconciliation Worked closely with business, Employees Services, and IS to resolve issues/troubleshooting Accomplishments : Delivered the time files
without delay for payroll processing for around 47 sites (9,500 employees and around 1,000 contractors) Designed and implemented solutions
through Access and Excel advanced formulas to validate the data quality, and accuracy
of the data and time results before transmitting the files to payroll� This replaced the manual process enabling efficiency and delivery of files timely HR Data and Applications Specialist 04/2007 to 05/2009 Company Name City , State Supported Human Resources Shared Services and act as the subject matter expert for SAP HCM and other HR applications. Supported Finance, Canada / US Payrolls, and Human Resources Shared Services on bi-weekly and year-end activities Collaborated with Information Systems, Finance, Canada and US Payroll and Human Resources Business owners on Sarbanes-Oxley requirements and system/process enhancements for key areas of responsibility. Worked closely with business process owners, smes, benefit vendors and Information Systems to ensure data flow were properly planned and managed, and ensure appropriate data quality controls and standards were developed and maintained globally. Performed root cause analysis, developed and managed corrective action plans. Run and analyzed interface error reports for Canada and US payroll systems per Sarbanes-Oxley requirements. Work closely with process owners and Information Systems to research/ identify/ resolve any interface or data issue identified with vendors or payroll systems Acted as a project liaison between Human Resources and Information System teams for multiple HR or payroll projects (examples: SAP HCM Compensation project, Canadian Payroll system, European Expat project, US Payroll Year End, Benefits Annual Enrollment, SAP releases) Provided system training and support for Human Resources Shared Services employees globally for key areas of responsibility Scheduled release calls, prepared work instructions & Knowledge Base Articles, developed and/or coordinated training for Human Resources Shared Services both locally and regionally Articulated and identified process improvement opportunities within Human Resources Analyzed and identify processing issues and escalated to Canada and US Payroll, Human Resources and Quality Assurance teams Created and run Adhoc reports for all Human Resources Shared Services, Internal and External Auditors per Sarbanes-Oxley requirements Transferred 60 auditing control activities to Quality Assurance team. Trained new data integrity processors for Quality Assurance Developed HR compliance reports for Asia, Europe, Canada and US through SAP and DARE systems Developed 75 reports for external auditors, and developed data integrity and metric reports for 2008 and 2009 Benefits Annual Enrollment Coordinated testing, meetings, training and communication for Benefits Annual Enrollment for 2008 and 2009 projects for US and Canada. Lead the review and training of the Canadian Payroll system for all specialists and processors within HR Shared Services Education BBA : Business Administration May 2009 Campbell University City , State , US Languages Portuguese, Spanish and English Skills Advanced Excel, Access, Word, Visio, Power Point, VBA, SAP HCM, Success Factors (Compensation), Microsoft Project Management, Service Now (ASKHR), Smartsheet, Panaya, SilkRoad - Red Carpet
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HR
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PROPERTY MANAGEMENT ASSISTANT Professional Summary Dedicated Public Relations Specialist with vast experience managing external public relations and media agencies. Skillfully manages multiple tasks and meets tight deadlines in high-pressure environments. Skills Bilingual in English and Spanish Computer skills Creative Writing Strategy development Social media coordination Media relations Critical thinking Campaign management Fact checking Information gathering Strategic Planning Social media marketing Work History Property Management Assistant , 01/2018 to Current Company Name – City , State Introduced prospective tenants to types of units available and performed tours of premises. Communicated with clients and tenants while offering strategic solutions to remedy problems. Communicated effectively with owners, residents and on-site associates. Generated professional networks by engaging in professional, industry and government organizations. Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks. Public Relations Coordinator , 08/2017 to 06/2018 Company Name – City , State Identifying clients' needs through market research and analysis and developing forward-thinking strategies. Analyzing clients' objectives and interests in order to create meaningful relations with media and public personas to utilize for campaigns and projects. Creating proposals for various activations and events. Developing and cultivating ambassadors for campaigns. Researching and organizing event elements, including venues, guest speakers, influencers, etc. Executing and monitoring performance of campaigns to boost brand awareness and profitability. Analyzing the results of campaigns and reporting observations to the client through our post-event reports. Drafting and distributing press releases, media alerts, media invites, briefing documents, and opinion editorials. Liaising with journalists to pitch and secure the necessary media coverage. Monitoring media coverage Maintaining an up-to-date media list Compiling monthly reports, and end of campaign reports. Faculty Liaison/Textbook Supervisor , 04/2015 to 06/2017 Company Name – City , State Strengthened merchandising and promotional strategies to drive customer engagement and boost sales. Developed strategies to study trends in customer behavior, so as to anticipate future opportunities for growth. Responded to requests for information from media or designated appropriate spokesperson or information source. Drafted press releases detailing relevant newsworthy information and supporting brand image, and worked with news media to spread positions. Oversaw professional social media messaging through content development, follower engagement, social listening, trend analysis and by leveraging competitor research. Increased revenues and supported business goals by developing public relations strategies and campaigns. Actively listened to customers' requests, confirming full understanding before addressing concerns. Led projects and analyzed data to identify opportunities for improvement. Resolved problems, improved operations and provided exceptional service. Stockroom Supervisor , 09/2013 to 01/2015 Company Name – State NYC - Mens Shoes, Stocked and replenished merchandise according to store merchandising layouts. Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time. Maintained strong vendor connections, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns. Education Criminal Justice Bronx Community College - City , State Associate of Arts : Video Game Design Southern New Hampshire University - City , State Certifications Computer Science Certificate, CENTU Dominican Republic - 2009 Intermediate Python Coder/Data Analyst and advancing, DataCamp Skills Bilingual in English and Spanish Computer skills Creative Writing Strategy development Social media coordination Media relations Critical thinking Campaign management Fact checking Information gathering Strategic Planning Social media marketing Work History Property Management Assistant , 01/2018 to Current Company Name – City , State Introduced prospective tenants to types of units available and performed tours of premises. Communicated with clients and tenants while offering strategic solutions to remedy problems. Communicated effectively with owners, residents and on-site associates. Generated professional networks by engaging in professional, industry and government organizations. Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks. Public Relations Coordinator , 08/2017 to 06/2018 Company Name – City , State Identifying clients' needs through market research and analysis and developing forward-thinking strategies. Analyzing clients' objectives and interests in order to create meaningful relations with media and public personas to utilize for campaigns and projects. Creating proposals for various activations and events. Developing and cultivating ambassadors for campaigns. Researching and organizing event elements, including venues, guest speakers, influencers, etc. Executing and monitoring performance of campaigns to boost brand awareness and profitability. Analyzing the results of campaigns and reporting observations to the client through our post-event reports. Drafting and distributing press releases, media alerts, media invites, briefing documents, and opinion editorials. Liaising with journalists to pitch and secure the necessary media coverage. Monitoring media coverage Maintaining an up-to-date media list Compiling monthly reports, and end of campaign reports. Faculty Liaison/Textbook Supervisor , 04/2015 to 06/2017 Company Name – City , State Strengthened merchandising and promotional strategies to drive customer engagement and boost sales. Developed strategies to study trends in customer behavior, so as to anticipate future opportunities for growth. Responded to requests for information from media or designated appropriate spokesperson or information source. Drafted press releases detailing relevant newsworthy information and supporting brand image, and worked with news media to spread positions. Oversaw professional social media messaging through content development, follower engagement, social listening, trend analysis and by leveraging competitor research. Increased revenues and supported business goals by developing public relations strategies and campaigns. Actively listened to customers' requests, confirming full understanding before addressing concerns. Led projects and analyzed data to identify opportunities for improvement. Resolved problems, improved operations and provided exceptional service. Stockroom Supervisor , 09/2013 to 01/2015 Company Name – State NYC - Mens Shoes, Stocked and replenished merchandise according to store merchandising layouts. Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time. Maintained strong vendor connections, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
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PUBLIC-RELATIONS
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DESIGNATION: HR ASSISTANT Professional Summary Human resources coordination and management professional offering a strong background in employee training and development, new hire orientations and employee relations.A Committed HR Professional with around 3.5 years of qualitative experience in HRD/Administration including Recruitment & Selection, Performance Management System, MIS & HRIS, Employee Master, Training & Development and HR ISO documentation. Core Qualifications New employee orientations Maintains confidentiality Human resources audits HRMS HR policies and procedures expertise Staff training and development MS Word, MS Excel and MS Power point. Experience Designation: HR Assistant Mar 2008 to Jun 2010 Company Name － City , State Recruitment : Sourcing and short listing resumes from job portals, jobs postings and internal data bank based on Recruitment Specifications and needs given. Sending the screened profiles to the indenter, obtain the shortlisted profiles from indenter and coordinate the Interviews. Preliminary screening of candidates at junior and middle level. Preparing and Issuing offer letters to selected candidates. On boarding process and induction programme for the new joinees. Completing joining formalities and preparing appointment letter and Salary break up. Performance Management System: Assisted in design and development of Performance Appraisal Forms and setting up of new appraisal system. Assisted in indentifying and designing the Competency Framework. Assisted in Conducting of PMS Awareness workshops to all employees across the group. Guide employees to fill-in Performance Appraisal Forms by clarifying their doubts. Assisting executive staff in designing KRAs. Interact with functional heads and ensure receipt of Appraisal forms within the time frame. Increments through the Grading & Percentage Accountable for MIS, HRIS and Employee Master : Making a consolidated list of additions, separations, transfers (in/out), Regularized of all department/Process. Compilation, preparation and generation of reports in different formats. Preparation of Employee attrition rate details (Business, Cadre and Function wise) and reasons for Separation of Employees. Training and Development: Identification of Training needs based on Performance Appraisal. Planning of Training Programs, Preparation of Training Calendar & Preparing training budget Identifying the internal and external trainers Arranging internal & external training for employees. Archival of training material Maintaining training records & evaluating effectiveness of training. Keeping track of trainings provided to the new joinees (OJT) Leave & Attendance: Collection of attendance particulars, list of joinees, separations, confirmations, regularization and transfers of employees for preparing pay sheet. Obtain details of employees salary advances, TDS Deductions and other recoveries if any, from Accounts department. Making entries and necessary changes in pay sheet to generate payroll. Prepare pay sheet and sent to accounts department for processing salary payments. Prepare individual bank advices showing the salary amounts to be deposited in individual employee accounts. Updating the leave balance of the employees as per the attendance reports. HRIS : Tested and uploaded and running live data into Greytip software since testing to go live. Additional Responsibilities : Maintaining personal files of an employee as per ISO audit requirement. Updating ISO HR dash board. Handling employee grievances. Solely responsible to do the documentation for the HR team for certification of ISO 9001:2000 Exit interviews and formalities Drafted department-specific employee announcements. Management Trainee, QA Aug 2007 to Dec 2007 Company Name － City , State Involved in the quality process of various projects according to ISO 9001:2000 standards. Monitoring the fortnight reports and quality objectives for the projects assigned. QMS Induction for the new joinees. Arrange kick off meeting for all the projects Informing the project leads about the statutory compliance of documents . Took training of Software Development Life Cycle. HR Coordinator Nov 2006 to Apr 2007 Company Name － City , State Screening profiles using various job portals & shortlisting candidates as per the requirement Coordinating with the recruitment head at the time of walk-In's Conducting telephonic interviews and scheduling for next levels of interviews Preparing offer letters and appointment letters for the new joinee's Completing all the joining formalities and sending the training schedule to the respective Department head and the joinee Induction to HR policies and introducing the employee to all the departments and creating a friendly environment for the new joinee to work Responsible to maintain hard and soft copy of all employees records Worked with employees and management to address staff members concerns Managing all HR administrative issues related to personal files , employment contracts , work confirmations and notification letters Managing exit formalities and conducting exit interviews Administered performance appraisals Skills HRIS, ISO, Recruitment, Performance Appraisal, Training & Development, Leave & Attendance,Entry & Exit Education MBA , Human Resource 2005 Bankatlal Bhadruka Collage － City , State , India B.COM , Commerce 2003 Pt.Ravishanker Shukla Uiversity － City , State , India Languages English : Advanced and Fluent Hindi : Advanced and Fluent Telugu : Advanced and Fluent Bengali : Conversational Spanish : Conersational Personal Information DOB : September 28th , 1982 Nationality : Indian Marital Status :Married Visa Status : EAD
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HR
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TEACHER Summary Highly ethical, dependable, and diligent expert in the Curriculum Development field. Highlights Curriculum development and assessment MS Office proficient Strong communicator Instructional design e-learning tools Learning Management Systems Accomplishments Designed effective lesson plans focused on age and level-appropriate material. Experience Company Name June 2012 to Current Teacher Designed research based curriculum for writing instruction using the Trivium approach. Saw student scores rise as a result of my curriculum. Developed research based curriculum for language arts lessons using the ADDIE method of Instructional design. Analyzed state standards and school standards. Developed grammatical lessons according to standards. Monitored student learning by creating effective critical thinking strategies like sentence analysis using diagramming to enhance learning outcomes. Created and evaluated quality assessment tools to maximize student learning. As a result of my curriculum and instructional design, student scores rose in language arts and reading comprehension by 4% in the AIMS test after one year. After three years of using this instructional method, studentscores rose in Writing/language arts by 12%. In 2015, 93% of students scored at meets/exceeds on inaugural AZ Merit Writing exam. 64% scored at exceeds on AZ Merit Writing exam because of my curriculum and instructional design. Consistently met strict grading report deadlines by monitoring student learning using effective formative/summative assessments for quick turnaround. Met regularly with principal for evaluations and staff development opportunities: Developed and presented staff development for implementation of critical thinking strategies across the grade levels. Provided guidance to other grade level teachers for enhancement of writing instruction and assisted them in writing effective assignments and assessment tools to ensure a smooth student transition to my class. Developed and presented research based staff development about the importance of teaching writing in congruence with reading and critical thinking strategies. Maintained effective communication with the principal and parents about my instructional practices. As a result, positive parent feedback about my curriculum and instruction increased each year. Company Name November 2009 to June 2012 Lead Curriculum Developer Project
Manager:
Designed
effective college courses by communicating regularly with faculty, directors
and staff in scheduled meetings on campus. Facilitated
trouble shooting, problem solving, decision making, and conflict resolution
regarding course development consistently. Designed
and developed relevant curriculum for many learning styles in the traditional
and online classroom by working with Subject Matter Experts in many types of
professions. Slashed
curriculum issues in online and ground courses in Learning Management System
for Quality Assurance purposes by resolving any and all problems with
curriculum/instruction in timely 24-48 hours. Revised
courses as needed per college program to meet strict deadlines by analyzing
data to assess curriculum and instruction while ensuring the enhancement of the
university's services and optimal learning for GCU students. Averaged 20 successful
revisions per month. Results: Witnessed
academic improvement from students in the most populated courses I revised for
the university over the 2.5 years I worked there:
·UNV
103 & CWV 103/303 Met
aggressive project timelines in the fast paced environment as GCU is constantly
developing its ground and online presence. Designed
relevant and interesting college courses for the College of Fine Arts, College
of Arts & Sciences, and the College of Christian Studies at Grand Canyon
University by implementing the Understanding By Design method of Instructional
Design as well as the A.D.D.I.E. method for optimal student learning: As
a result, my designs increased student satisfaction rate from 65% to 85%. Evaluated
and researched pedagogical methods with instructional designers and faculty.
Created digital visual aids to enhance student
learning by working consistently with Academic Web Services to analyze student
needs and write the scripts for the e-learning tools. Company Name September 2005 to September 2009 Visual Arts Instructor Solved problems by designing non-existent curriculum for required college courses in the Fine Arts department. Designed and developed effective curriculum and instruction for on campus Perspective Drawing Course and Digital Painting Course by analyzing course competencies and student needs to ensure optimal student learning. Successfully met course objectives by facilitating courses using my curriculum for multi presentation graphic design program and assessing student progress consistently for four semesters. Addressed all learning styles and adult learning theories to develop lesson plans for art courses using current software programs, art methods, and other tools. Successfully managed and evaluated curriculum using portfolio assessment of 40 students Consistently met with students individually to address student concerns thereby resolving any issues in a timely manner. Responded promptly to student inquiry and graded assignments. Entered data regularly into the Learning Management System to meet grade report deadlines. Created effective rubrics for students for metacognition purposes as well as assessment of assignments. Increased student motivation by actualizing critical thinking strategies in weekly lessons. Initiated use of various software and media tools to address all learning styles. Education University of Phoenix, 2007 Master of Arts : Education/Curriculum Instruction City , State , U.S.A. Applied the ADDIE method of instructional design and implemented it for classroom
use and corporate training purposes. Designed
Action Research Plan in APA format for creation of ESL Tutoring programs in
schools. Developed
university course for corporate training purposes. Arizona State University, 2005 Bachelor of Arts : Interdisciplinary Arts & Performance-Visual Arts City , State , U.S.A. Critiqued
fine art using elements of design and principles of art for both written and
oral presentation. Completed internship at Glendale Community College for Fine Arts Department Skills conflict resolution, course development, critical thinking, curriculum development, instructional design, research, staff development, teaching, trouble shooting
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TEACHER
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GM SALES ASSOCIATE Summary Looking for a company to grow with and continue customer relations in the industry I have came to know well and love. Customer-focused Retail Associate with solid understanding of retail dynamics, marketing and customer service. Offering 21 years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and equipment sales. Results-oriented individual with over 4 years of experience implementing equipment sales to substantially increase store productivity and repeat clientele. Expertise in arranging new merchandise, managing cash registers and independently opening and closing store. Organized, efficient and accustomed to handling crowds of over 50 people during special sales events. Strong background in Parts Service and warranty. Passionate about retail sales, customer relationship management and merchandising. Results-oriented Customer Service with exceptional record of accomplishment in exceeding sales, service and performance targets. In-depth understanding of Ag / Lawn and implement products, services and market conditions. High-energy team player ready to leverage abilities to improve sales numbers and company success. Skills Familiar with John Deere Ag and Lawn equipment , Massey Ferguson Ag equipment Kubota Ag and lawn equipment, Kioti Ag equipment , Cub Cadet riding and zero turn mowers Vermeer Hay equipment, Tillage equipment , Sitrex , Bush Hog , Servis Rhino , Vicon , Land pride implements , Bad Boy Zero Turns, MTD Products , Hustler Zero Turns, Stihl and Echo products Parts / Service and warranty for each brand whether OEM or aftermarket applications. Tisco, A&I Products, Becknell Wholesale Created long lasting relationships with customers needing help with their equipment. Communicated with customers to assist them with their parts purchasing , troubleshooting when needed by contacting manufactures explaining the customers failure or questions for a quick resolution. Handled cash of large amounts with no discrepancies. Prepared deposits and took them to the bank when ever needed. Inventory control procedures Team player mentality Hunter/farmer sales strategies POS system operation Listening skills Reliable and punctual Experience Company Name | City , State Sales Associate 08/2016 - Current Assisted customers by finding needed Equipment , Ag or lawn items and checking inventory for items at other locations. Retained product, service and company policy knowledge to serve as resource for both coworkers and customers. Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions. Sold various products by explaining unique features and educating customers on proper application. Offered product and service consultations and employed upselling techniques. Negotiated and closed deals with minimal oversight. Prepared cash deposits up to $20,000 with zero discrepancies. Listened to customer needs to identify and recommend optimal Equipment , Parts or Service selections. Executed 100 outbound calls each week to existing customers, resulting in 45% increase in sales. Processed orders through each manufactures website and coordinated product deliveries. Company Name | City , State Equipment Rental Manager 11/2013 - 08/2016 Extended existing customer relationships through extensive communication and tried-and-true marketing strategies. Collaborated cross-functionally on the proper equipment which led to Customers job to be completed in effective time. Forecasted trends in expected business levels and adjusted labor and inventory to match expectations. Strengthened operational efficiencies and traceability, developing organizational filing systems for confidential client records and reports for storage leasing. Inputted customer data into company system, safeguarding financial and personal information to avoid breaches. Executed relations strategies to foster better customer service and promote positive and engaging environment for all. Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations. Company Name | City , State Parts/Customer Service Sales Representative 01/2010 - 11/2013 Generated more than 15 leads per week and pursued appointment opportunities to convert prospects into new customers. Assisted customers with their maintenance requirements to keep equipment in proper and top performance. Filed warranties with manufactures , collected all cost for parts and labor along with any other fees which applied to each repair. Assisted technicians with any questions on specs or maintenance requirements Reviewed open repairs and properly followed thru with notating any and all work performed for the customers understanding of any repair completed. Educated customers on service plans, including upgrades. Company Name | City , State Parts Salesman 02/2002 - 08/2010 Operated point of sales and parts lookup computer systems. Opened crates to replenish stocked items in proper aisles. Researched and identified alternative vendors with better prices to save company $[Amount] over [Timeframe] . Education and Training Conroe High School | City , State High School Diploma 05/1987 Customer Service and Warranty award Exceeding expectations in equipment rental revenue. Good Customer Service reviews. Filing and following through with warranty claims insuring company to collect all more required to repair equipment covered under warranty. Helped collect multiple locations warrantys old and new.
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SALES
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INFORMATION TECHNOLOGY CERTIFIED TECHNICIAN Summary Over Nineteen years of experience in Information Technology.Information Technology professional with well-developed interpersonal, communication, organizational and presentation skills.
Solutions-focused, team oriented Senior Technical Support Analyst with broad-based experience and hands-on skills in the successful implementation of highly effective desktop support operations.
A broad understanding of computer hardware and software, including installation, configuration, management, trouble-shooting, and support. Extensive experience with HP products to include Desktop, Laptop, high-end MFP devices and Web JetAdmin,
Areas of direct expertise include Project Coordination & Design, In-depth Technical Support, Corporate Desktop Support, Microsoft OS experience including installations-configuration-imaging, migration, and registry editing. Network and Citrix experience. Recommendations listed on
Roz Arasmo - Estee Lauder Companies, Inc., Human Resources Administrator
It is with great pleasure do I take this opportunity to write this recommendation on such an extra ordinary individual who is not only an awesome person to know but a wonderful colleague as well.
During the almost ten (10) years of knowing Bill, he has not only displayed a great talent within the IT organization at Estee Lauder, but has distributed excellent skills and customer service to everyone throughout the company. He is extremely well thought of from every level of management to Senior management. His dedication and diligent to excellence has proven superior time and time again.
When called upon he demonstrates top support in a timely and professional manner not to mention that he completes his tasks thoroughly with accuracy never having to be called back again for the same issue.
We have been privileged to have such an awesome professional within our organization.
____________________________________________________________________________________________
Lorilee Dickson - Director, Change Management and Communications at Estee Lauder
Bill is a diligent and hard-working professional with excellent customer service skills and exceptional knowledge of the IT industry. Each time I requested support, he was quick to respond and completed each request completely and with urgency. His thorough approach and attention to detail are an added bonus to the computer support he provides on a regular basis. Skills years' experience) Security+ (Intermediate, 12 years' experience) Customer Service (Expert, 20+ years' experience) Networking (Intermediate, 10 years' experience) Internet Explorer Symantec Antivirus (Intermediate, 9 years' experience) Windows 7 (Intermediate, 2 years' experience) Series 7 (Beginner, 20+ years' experience) XP (Advanced, 6 years' experience) DOS (Intermediate, 20+ years' experience) Windows 8.1 (3 years 'experience), IP Mac OS (Beginner, 2 years' experience) iPhone (Intermediate, 2 years' experience) iPad (Intermediate, 2 years' experience) User Interface Writing (Intermediate, 12 years' experience) Troubleshooting (Advanced, 20+ years' experience), IT Operations (Intermediate, 8 years' experience) Accomplishments Jose Miguel Morales - VP Security Engineering
January 24, 2003
To Whom It May Concern,
The intent of this letter is to express my professional regards for Mr. William Hale. I have known Mr. Hale for over a year in academic milieu. During this period I have had the pleasure of being associated with one of the finest people that anyone could ever come in contact with. William's technical and professional prowess has accorded him the highest regards from his peers. He has a thorough understanding of the job requirements and how to accomplish corporate goals without sacrificing individual creativity. William is not only a success in his career, but is always interested in the betterment of his fellow man. I have observed him many times in the process of accomplishing things that truly are representative of a person with a strong family and moral convictions. William is a man that can wear many hats, and his humbleness allows him to be a good server, and at times adapt to the position of a leader. I am deeply impressed by Mr. Hale and recommend him unhesitatingly. I am confident that, if selected for your vacancy, he would provide the same high level of service and commitment. Sincerely Yours,
Jose' M. Morales [Electronic Signature]
Jose Miguel Morales, VP Security Engineering
http://www.semperfiglobal.com. Experience Information Technology Certified Technician 03/2010 － Current Company Name Desktop support, software/hardware installations and configurations for Manhattan area. Senior Technical Support Technician 01/2006 － 01/2011 Company Name Senior Desktop Support Analyst responsible for software & hardware assets for company. Dedicated technician to 500+ end users. Senior Technician for SAP Project 2006-2010. Education and Training 2017 Computer Career College - MCSE,CNA, A+,CNA, Information Technology : City University of New York - CIS - Computer and Information Systems Security / Information Assurance Computer and Information Systems Security / Information Assurance 1987 Rollins College - Finance Finance 1962 Certifications MCSE, MCP, CNA, Comptia A+, A+Network, A+ Security, HIPPA, Series 7,63,24 Microsoft, Comptia, Novell, SEC Series 7,63,24 : Hofstra College - Business Administration Business Administration Certifications Technical Support (Advanced, 20+ years' experience) Training (Advanced, 15 years' experience) Microsoft Office (Advanced, 11 years' experience) Hardware Support (Advanced, 20+ years' experience) Hardware Diagnostics (Advanced, 20+ years' experience) Hardware Installation (Advanced, 20+ years' experience) Software Documentation (Advanced, 10 years' experience) Enterprise Software Organization (Intermediate) CompTIA A+ Certification (Advanced, 12 Skills A+, A+ Certification, Antivirus, CNA, Hardware, Hardware Installation, Customer Service, DOS, Hardware Support, Information Technology, Internet Explorer, IP, Mac OS, MCP, MCSE, Microsoft Office, Windows 7, Windows 8.1, Enterprise, Network, Networking, Novell, SAP, Software Documentation, Symantec, Desktop support, Technical Support, Technician, Troubleshooting, User Interface
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INFORMATION-TECHNOLOGY
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OSP ENGINEERING DESIGNER Experience OSP Engineering Designer , 12/2014 to Current Company Name – City , State Completed field notes for outside plant telecommunication buried and aerial using a distance measuring instrument and measuring wheel, height stick, OCalc stick, OCalc photos and rangefinder equipment. Created outside plant land base layouts and design fiber projects from field notes to construction drawings in cad software. Created make ready pole blocks that conformed to National Electrical Safety Code Standards. Worked remotely in BSTCAD, MicroStation and AutoCad. Collaborated with engineers and project managers regarding design parameters for client projects. 06/2014 to 12/2014 Company Name – City , State Played key role in designing fiber projects in Connect America Fund Deployment (CAF) that resulted in meeting deadlines with quality. Created field notes utilizing field equipment. Created detailed construction drawings using MicroStation. Prepared plans and layouts for equipment replacements and new system arrangements showing detailed space allocation on Windstream easements. 06/2010 to 06/2014 Company Name – City , State Traveled with a subject matter experts in Outside Plant Engineering to be trained as a knowledgeable fielder. Coordinated logistics for field work in different city to maintain scheduled deadlines to the customer. Assisted outside plant engineers in the field to obtain measurements utilizing field equipment and create field notes for drafters. Assisted outside plant engineer in FTTT, RT and Cell Sites, and rehabbed copper for Windstream utilizing RUS Engineering Methods and Procedures and Codes throughout the southeast area. Kept field notes organized in work order packets, scanned and distributed them to drafters. Followed up on progress of completion with drafters to provide estimated completion dates to upper management. Politely assisted the Project manager's clients in person and via telephone. Completed detailed construction drawings consisting of the land base, utilizing existing conduit, hand holes, manholes, buried and aerial designs in MicroStation or AutoCad depending on the client's software needs. Merchant Account Representative , 02/2008 to 06/2010 Company Name Approached prospective clients through cold calling and emails to meet sales targets. Used targeted questioning strategies to discover insight on prospect needs and requirements. Contacted customers as soon as issues arose to immediately find resolution before problem escalated. Presented new and additional products and services to new and existing customers. Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards. Keyed customer details, including contact information and payment data into system, carefully observing all corporate procedures related to confidentiality. Negotiated contracts and handled paperwork such as invoices and orders. Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele. Ensured customer service was to merchant account holder's satisfaction. Worked to build my client portfolio to maximize monthly residuals and bonuses. Work History OSP Engineering Designer , 12/2014 to Current Company Name – City , State Completed field notes for outside plant telecommunication buried and aerial using a distance measuring instrument and measuring wheel, height stick, OCalc stick, OCalc photos and rangefinder equipment. Created outside plant land base layouts and design fiber projects from field notes to construction drawings in cad software. Created make ready pole blocks that conformed to National Electrical Safety Code Standards. Worked remotely in BSTCAD, MicroStation and AutoCad. Collaborated with engineers and project managers regarding design parameters for client projects. 06/2014 to 12/2014 Company Name – City , State Played key role in designing fiber projects in Connect America Fund Deployment (CAF) that resulted in meeting deadlines with quality. Created field notes utilizing field equipment. Created detailed construction drawings using MicroStation. Prepared plans and layouts for equipment replacements and new system arrangements showing detailed space allocation on Windstream easements. 06/2010 to 06/2014 Company Name – City , State Traveled with a subject matter experts in Outside Plant Engineering to be trained as a knowledgeable fielder. Coordinated logistics for field work in different city to maintain scheduled deadlines to the customer. Assisted outside plant engineers in the field to obtain measurements utilizing field equipment and create field notes for drafters. Assisted outside plant engineer in FTTT, RT and Cell Sites, and rehabbed copper for Windstream utilizing RUS Engineering Methods and Procedures and Codes throughout the southeast area. Kept field notes organized in work order packets, scanned and distributed them to drafters. Followed up on progress of completion with drafters to provide estimated completion dates to upper management. Politely assisted the Project manager's clients in person and via telephone. Completed detailed construction drawings consisting of the land base, utilizing existing conduit, hand holes, manholes, buried and aerial designs in MicroStation or AutoCad depending on the client's software needs. Merchant Account Representative , 02/2008 to 06/2010 Company Name Approached prospective clients through cold calling and emails to meet sales targets. Used targeted questioning strategies to discover insight on prospect needs and requirements. Contacted customers as soon as issues arose to immediately find resolution before problem escalated. Presented new and additional products and services to new and existing customers. Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards. Keyed customer details, including contact information and payment data into system, carefully observing all corporate procedures related to confidentiality. Negotiated contracts and handled paperwork such as invoices and orders. Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele. Ensured customer service was to merchant account holder's satisfaction. Worked to build my client portfolio to maximize monthly residuals and bonuses. Education High School Diploma : 2007 Continental Academy - City , State Summary Motivated, reliable and well-organized background in Telecom Outside Plant for 10 years' experience in field work, drafting, and sales accounts managing looking for a position to combine my knowledge as a Sales Account Manager in Telecom. Highlights Creative analytical person Persuasive negotiator Energetic and driven with positive outlook Decision-making ability Excellent work ethic Highly organized and efficient Adaptive learner Service-oriented collaborator Excellent planner and coordinator Adherence to high customer service standards Customer service specialist Customer service award Excellent ability to sale Excellent memory Sales and Accounts Management Cold Calling Telecom drafting Telecommunications field measuring equipment AutoCad, Progress Cad, Quality Cold Calling, Safety Contracts, Sales Clientele, Telecom Client, Telecommunication Clients, Telecommunications Customer service, Telephone Customer service specialist Decision-making Designing Drafting Engineer Logistics Notes Memory Outlook MicroStation Negotiator Organizational Persuasive Processes Skills AutoCad, cad, Cold Calling, contracts, clientele, client, clients, Customer service, Customer service specialist, Decision-making, designing, drafting, engineer, logistics, notes, memory, outlook, MicroStation, negotiator, organizational, Persuasive, processes, progress, quality, Safety, Sales, Telecom, telecommunication, Telecommunications, telephone
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DESIGNER
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CONSULTANT Highlights Employee relations Performance management strategies Excellent interpersonal and coaching skills Course Prep for SHRM-SCP (May 2017) Employee handbook development Event management Manager coaching and training Employee relations Hiring and retention Experience Consultant Aug 2015 to Current Company Name － City , State Create professional business presentations. Contacted new and existing customers to discuss how specific services could meet their needs. Developed innovative business plans and sales strategies for customers. Rese arched economic processing factors to determine the best process and sales strategies. Coordinated and managed major proposal processes from initiation to implementation. responses. Formulated a comprehensive business plan complete with clear and actionable sales goals and targets. Analyzed client requirements, created a business plan and drove strategy development. Planned and negotiated media buys, including TV, radio, print and digital. Director Apr 2012 to Aug 2014 Company Name － City , State Carefully selected, developed and retained qualified staff, as well as trained [number] new staff annually. Created annual goals, objectives and budget and made recommendations to reduce costs. Assisted in the design and execution of programs that contributed to a [%] growth of the organization in the [year] fiscal year. Administered, directed and coordinated the activities of the agency. Served as liaison between management, clinical staff and the community. Expertly planned, coordinated, organized and directed all operations of the agency. Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations. Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed. Organized and led weekly personnel meetings with [number] team members. Developed and managed budget and revenue expectations while actively seeking ways to eliminate or reduce expenses. Revised policies and procedures in accordance with changes in local, state and federal laws and regulations. Created and implemented the exit and interview program process. Advised top management on appropriate employee corrective actions. Ran the bi-weekly payroll process. Director Jul 2009 to Current Company Name － City , State Created and implemented the exit and interview program process. Created and modified job descriptions within all departments. Facilitated monthly meetings to develop strategies that would positively influence workplace relationships. Maximized company revenue by [Action taken] . Identified key growth opportunities for the business through [Action taken] . Managed the day-to-day tactical and long-term strategic activities within the business. Reduced and controlled expenses by improving resource allocation. Represented the agency to government, funding and field sources at meetings and conferences. Addressed program and policy issues, developed best practices and improved service delivery. Created executive analysis reports highlighting business issues, potential risks and profit opportunities. Negotiated and reviewed business contracts and financial models with profitability and financial success in mind. Reviewed federal and state laws to confirm and enforce company compliance. Addressed inquires from employees and management regarding new-hire activity and ongoing employee relation issues. Human Resource Manager Jun 2007 to Sep 2009 Company Name － City , State Increased the employee base by [Number] % to meet changing staffing needs. Implemented an innovative employee incentive program, which resulted in a [Number] % increase in staff productivity. Recruited and interviewed [Number] applicants per [Time period] . Answered employee questions regarding [Topic] and [Topic] and resolved any issues. Advised managers on organizational policy matters and recommend needed changes. Conducted new employee orientation to foster positive attitude toward organizational objectives. Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems. Identified staff vacancies and recruited, interviewed and selected applicants. Directed personnel, training and labor relations activities. Human Resource Assistant Jun 2003 to Sep 2007 Company Name － City , State Worked quickly and efficiently, with minimal oversight, to accomplish assigned duties. Improved accuracy of payroll journal entries by developing and implementing a payroll reconciliation tool. Accurately processed data, validation and transmission for weekly, semi-monthly and sale payrolls. Prepared and filed sales and use tax returns, telecommunications tax returns, gross receipts returns, franchise tax returns, annual reports and other miscellaneous filings. Education Management Holmes Community College － City , State Master of Science , Counseling Education and Education Psychology Psychology Mississippi State University Counseling Education and Education Psychology Psychology Bachelor of Science , Business Administration College of Business and Professional Studies, Mississippi University for Women Business Administration Skills Revamped the orientation process for all new hires, which was implemented company-wide. Successfully decreased staff turnover by [Number] % in [Number] months. P rovided assistance in resume building, training, and career path development. Reduced employee turnover by 10%. Created [Number] -week virtual training sessions for a [Program type] certification program. Qualifications
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CONSULTANT
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PAYROLL ACCOUNTANT Summary Sixteen years experience reconciling the general ledger system, four years experience in accounts payable and eleven years experience in accounts receivable. Good organizational skills and detailed oriented. Highlights FAS Asset Accounting Quickbooks Anytime Scheduler KRONOS Munis MAS90 JD Edwards Excel Word Outlook Internet Explorer FRX Netscape Messenger Experience Payroll Accountant 07/2006 to Current Company Name City , State Answered employee questions regarding pay and resolved any issues and discrepancies Advised managers on organizational policy matters and recommend needed changes.. Processed and submitted Teacher Retirement reports and payments Updated confidential employee banking information with accuracy and speed Ran the monthly and bi-weekly payroll process. Reviewed salary changes stemming from merit increases, promotions, and pay adjustments. Accountant 04/2002 to 06/2006 Company Name City , State Verified details of transactions, including funds received and total account balances. Coded the general ledger and processed vendor invoice payments. Deposited third party checks, as well as monthly reserve transfers. Balanced batch summary reports for verification and approval. Researched and resolved billing and invoice problems. Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Provided support for owner and sales team in managing operation work flow. Handled cash and deposits using the proper accounting procedures and documentation. Researched and resolved collections and billing disputes with tact and efficiency. Set up, tested and configured networks, desktops, laptops and printers. Staff Accountant 07/2001 to 03/2002 Company Name City , State Prepare consolidated financial statements. Reconcile fixed asset system with general ledger. Run and make journal entries for depreciation of fixed assets. Transition financials and fixed assets due to merger with PRG. Staff Accountant 01/2000 to 06/2001 Company Name City , State Process billing and cash receipts. Reconcile accounts receivable general ledger account. Verified/requested insurance coverage on all equipment. Processed journal entries. Prepared reports for the Board of Directors. Prepared weekly reports for creditors and Controller. Accounts Receivable Administrator 01/1999 to 12/1999 Company Name City , State Processed cash receipts and credit card payments. Reconciled general ledger account. Reviewed new accounts for credit. Contracts Processor 02/1993 to 12/1998 Company Name City , State Audited customer contracts Verified and billed contracts billing fixed price Assisted project managers in closing out contracts Assisted with both, internal and external, audits Trained personnel in Raleigh, NC on processing contracts Reconciled state accounts Assisted marketing in collecting large dollar invoices Audited vendor invoices for payment Verified accuracy of hourly charges, living expenses and equipment acquisitions Tracked purchase order balances and generated Lotus reports for vendor files Processed and audited service/contractor activity records which applied billing to service contracts and generated customer invoices Advised project managers when contracts were overcharged on service contracts Audited vendor invoices for payment. Education Master : Accounting & Financial Management 2014 Keller Graduate School of Management City , State Accounting & Financial Management with Certified Fraud Examiner emphasis Bachelor of Science : Accounting 1993 DeVry University City , State Accounting Computer programming Army National Guard City , State Debug computers Programmed system to working order Skills Accounting, Accounts payable, Accounts Receivable, accruals, acquisitions, billing, closing, Consulting, contracts, Controller, credit, Customer Support, financials, financial statements, fixed assets, general ledger, Human Resource, insurance, Internet Explorer, JD Edwards, Job costing, KRONOS, Lotus, marketing, MAS90, Excel, Outlook Express, Windows, Word, Netscape, Payroll, personnel, Quickbooks
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ACCOUNTANT
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SITE ENGINEERING Career Overview 10+ years total information technology experience both locally and internationally with major information Technology and energy companies. Experience with report all non-conforming parts, materials or drawings to supervisor. With assembly and mechanical experience, resolve assembly problems, troubleshoot malfunctions and defects of final assembly. Report other problems to supervisor to obtain assistance. Build a defect-free servers unit and or sub-assembly. Complete required in-process inspection, repair any defects found. Complete final inspection documentation and test of equipment to insure highest quality for delivery to the end user. Follow all procedures and processes provided by engineering in accordance to assembly of unit. Document quality information as required to support quality process. Experience with identify any defects found are documented and corrected prior to delivery of unit. Experience with Build Quality into all products without exception. Experience with daily/weekly production schedule as determined by scheduler. Deep ability to improvise when needed. Profound ability to work with basic math and algebra. Proven ability to define problems collects data, establish facts, and draw valid conclusions. Excellent attention to detail and uncommon ability to complete essential duties and responsibilities in an efficient and timely manner. Great positive attitude with management and co-workers and remarkable ability to work under stress. Effective communication and interpersonal skills and strong ability to work independently or with co- workers and / or management as directed. Orderly, flexible, cooperative and immense ability to follow instructions. Profound ability to comply with required working hours and be on time and dependable. TECHNICAL SKILLS Manufacturing Quality, Controls and Instrumentation, Equipment Maintenance, Manufacturing Experience, Mechanical Inspection Tools, Problem Solving, Judgment, Job Knowledge, Microsoft Office (Word, Excel, Outlook, Power Point), Inventory Control, Data Entry, Assembler Hard worker and team key player. Like to work with more challenge. High ability for training Mass Storage methods. High leader ship skills. Ability to work with team environment. Ability to fix complex issues (HDD, Cages, and Nodes). Ability to build UPG 3PAR Racks. Ability to work overtime in weekends and holidays. Build different unites (MS.3PAR.SUPERDOM). Ability to develop his skills. Ability to coordinate with test and build team. Qualifications HP ProLiant Blade Servers (BL): BL 460, BL 465c, BL 490c HP ProLiant Tower Servers (ML): ML 310 G5, ML 330 G6, ML 350 G6, ML 370 G6 HP ProLiant Rack Servers (DL): DL 120G6, DL 160G6, DL 165 G7, DL 180/185 G6 3PAR Rack and Servers Assembly: F200, F400, Storage Systems, T400, T800 Configuration Base, V400, V800 Configuration, EOS 7400/7200. Drive Type: 300 IT Customer Service - Technical support Expert , Excel and Access 10 Years HP Servers repair Expert 5 Years HP Servers Test Expert 1 Years Rack build and assembly Expert 5 Years Data Entry/Records Management Expert 5 Years Mass storage units Expert 5 Years MS Word Technical Skills Skills Experience Total Years Last Used TECHNICAL TEST AND WIP AUDITOR TECHNICAL 10 3 Work Experience January 2011 to Current Company Name － City , State GB 15K Fiber Channel, 600 GB 15K Fiber Channel, 1TB 3G 7.2 LFF SATA Assembly upgrade 3PAR orders regarding customer configuration (T, F and V Class). Assembly power cables for 3PAR Racks. Assembly nodes (power supply, Fans, cables, FCALS, GBIC, and Fiber Cable). 3PAR/EOS WIP Audit: Conducted material inspections in accordance with the specifications for the required materials. Reduce 3PAR/EOS operator error from 77% to 9%. Help to design EOS SAS cable label point to point diagram. Provide SAS cable connection for build station 3. Working with method team to update and develop standard work for each station. Prepared inspection quality test plans to ensure all technical specifications are followed. Organized inspection procedures for quality production standards. Coordinated quality systems checked and evaluated all performance based on standard ratings. Monitored all production performance of employees and submitted to the supervisor their weekly performance reports. Monitored the manufactured product and ensured that it corresponds with the engineering documents and other specifications. October 2009 to August 2011 Company Name － City , State Assembly process includes fitting, mounting, alignment, adjusting, operational testing, repairs, in-depth troubleshooting and diagnosing, and training of other personnel. Also hand-assemble detonating devices and other explosive products, operate and program semi-automated manufacturing presses and automated powder weighing machines, and maintain and issue safety equipment. Perform diversified assembly operations to assemble intricate or large apparatus, machines, or equipment to close tolerances and inspection requirements. Read and interpret drawings to insure proper assembly and functionality of assemblies. Perform skilled fitting of parts, sub-assemblies and related mechanical units. Work from complicated assembly drawings and specifications. Site Engineering August 2003 to October 2005 Company Name － City Experience in crimp, stake, screw, bolt, rivet, weld, cement, press fits, or similar operations Read instructions and follow production drawings Install finished assemblies or subassemblies is cases/cabinets Adjust/trim materials from components Develop the layout, parts fabrication assembly, install and complete checkout operations required for the construction of electrical and electronic assemblies and systems for the purpose of creating or proving engineering design. Work from sketches, schematics and/or logic diagrams, fabricate and assemble chassis, panels. Education and Training Bachelor of Science : 2002 Military College － City , State , iraq Bachelor of Military science engineering Skills 3G 7.2, Assembly, book, c, cables, Cable, cabling, Customer Service, Data Entry, HP, HP Servers, IBM, layout, logic, materials, Mechanical, Access, Excel, MS Word, monitors, MSN, network, personnel, power supply, press, ProLiant, quality, Read, repairs, safety, SAS, schematics, Servers, supervisor, switches, Systems Integration, Technical support, test equipment, troubleshooting, Type, upgrade
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ENGINEERING
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FITNESS SPECIALIST Summary Energetic Personal Trainer with educational background in Physical Education, Sport Training and exercise Swimming. Experienced Personal Trainer with 10 years conducting one-on-one training sessions in an upscale fitness studio. Advanced training in metabolic testing, nutrition and weight management consulting. Highlights Fitness assessments Body Mass Index (BMI) knowledge Understanding of body fat tables and BMI Fitness equipment operation Weight management expert CPR and First Aid certified Understanding of human anatomy Gymnast AED certification Fitness equipment expertise Fitness programming specialist Accomplishments Material Development Created Physical Education targeting Pk - 12 to create an engaging educational experience. Completed an average of 30 ore than fitness assessments per month. Team Building and Leadership Education Strategies Employed special educational strategies and techniques during instruction to improve the development of sensory/perceptual-motor skills, language, cognition, and memory. Experience Fitness Specialist Aug 2015 to Mar 2016 Company Name - City , State Instruct of group exercise classes. Provide one-on-one consulting, training and motivation. Perform fitness assessments, determine exercise prescriptions, and design workout programs for the clients. Contributed to a 10% increase in sales for the personal training department. Guided clients in safe exercise, taking into account individualized physical limitations. Taught clients how to modify exercises appropriately to avoid injury. Encouraged clients to engage in group fitness classes and other activities in the gym to meet fitness goals. Arrived on time, prepared and attentive for every training appointment. Administered fitness assessments, which included the seven point skin-fold body fat measurements, blood pressure and treadmill tests. Demonstrated and explained fitness program benefits to members, resulting in a 75% increase in member participation in paid classes. Physical Education Teacher Jan 2014 to Jan 2016 Company Name - City , State Contributed with the community in ludic Activities. Encouraged the students to engage in fitness gram and other activities in the gym to meet fitness goals. Demonstrated and explained fitness program benefits to members, resulting in a 80% increase in students articipation. Implemented for the entire school community the program of Health and Wellness. Implemented the A&M Nutrition Program for Schools. Member of light House of leader in me (7 Habits). Physical Education Teacher and Swimming Head Coach Jan 2010 to Jan 2013 Company Name - City , State Recruited and met with prospective student-athletes to discuss their experience and goals. Monitored the academic performance of student-athletes in addition to their athletic progress. Helped develop each participant's physical and psychological fitness. Coordinated scheduling and field and facility use with the activities office. Establish and designed various cross-curriculum warm-up activities and trainings with basic skills to enhance connections between school subjects and the students athletes. Maintained accurate statistics, records and results of each season. Played an active role during parent-teacher conferences, and updated parents regularly on their child's progress in the classroom. Protect student athletes mental, physical and nutritional; also the equipment, materials and facilities. Apply and enforce student discipline during athletic contests and practice sessions. Motivated and encouraged student athletes to do their best during practices and games. Communicated effectively with parents and Boosters, including organizing and leading meetings. Strength and Conditioning Trainer and Assistant Coach of Swimming Jan 2005 to Jan 2011 Company Name - City , State Perform fitness assessments, determine exercise prescriptions, and design workout programs for all the team members. Arrived on time, prepared and attentive for every training. Administered fitness assessments, which included the seven point skin-fold body fat measurements, blood pressure and treadmill tests. Instruct of group exercise classes. Assistant coach of swimming program in the American University. Perform administrative tasks associated with facility operations. Education Masters of Ph. Ed , Sport Training 2012 University of Turabo - City , State , United Stated Sport Bachelor in Arts of Education , Physical Education 2008 American University of Puerto Rico - City , State , Unated Stated SECONDARY Skills Computer literate: ( Excel, Power Point, Word, Mind Body) Conferences: consulting, Designing, health promotion. Educator and Bilingual
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FITNESS
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SALES REP Summary Sales Executive offering outstanding sales presentation, communication, closing skills, and team management skills. High-energy, results-oriented leader with an entrepreneurial attitude. Desires a high-level position in a professional service oriented environment. Core Accomplishments Founded The Success Group and grew personal sales to $200,000.00 the first year with a steady growth for the next 5 years. Initiated "Program" sales for area Auto Dealerships in Atlanta to purchase imprinted promotional items in mass with each dealership's name with the brand's logo, saving each dealership by quantity purchasing, and increasing our bottom line significantly. Negotiated campaigns in conjunction with radio and print advertising to increase service dept.sales ( Ex: Free teddy bears given for Valentines' Day to the ladies who came in for an oil change.) Partnered with a Non-profit organization increasing our sales to them to over $150,000.00 yearly, helping increase awareness and donations with their donors. Networked within this organization to gain business with other departments. Experience Sales Rep 05/2017 to 04/1993 Company Name Telemarketed to Presidents and CEO's of successful area companies to use our services, averaging 100 calls a week, 13 appointments per wk resulting in 1 sale per wk. Managed a tickler file to boost sales Conducted on-air interviews with Presidents, CEOs, Physicians, and their clients for testimonials. President 12/1998 to Current Company Name City , State Strengthened company's business by leading implementation of [project] . Promotional Advertising Distributor)
Company and Client management expertise including: Business development, promotional sales, interaction with client, supplier, and employees for excellent customer service, marketing communications, budget management for overall operations. Used industry knowledge, listening skills, and creativity to match items for clients needs while staying within their budget. Achieved new business through networking within companies, as well as attending networking events. Partnered with a Non-profit organization increasing our sales to them to over $150,000.00 yearly, helping increase awareness as well as gifts from their donors. Networked within this organization as well as others to gain business with other departments. Associate Producer 04/1993 to 12/1998 Company Name City , State Production company that aired on WSB-TV Project management expertise including: telemarketing, sales, scheduling productions, purchasing air time, managing overall production of segments. Interviewed Presidents and CEO's of companies in the Atlanta Business Arena. Interfaced with the decision makers to quickly determine their needs. Sold and produced 32 segments a year. Negotiated a partnership with WSB-TV to include a segment from Inside America in their Advertising
Packages during the Olympics, resulting in increased revenue for WSB, as well as for Inside America. Examples of the caliber of companies we profiles: Emory Healthcare, Kimberly Clark, Alumax, Coca Cola Bottlers of Chattanooga,. 07/1983 to Current Company Name City , State promotional advertising distributor)
Set appointments with decision makers, networked within companies to gain more business, reorganized the order process for more efficient customer service and follow up of orders, continued education of the industry by attending trade shows, seminars and studying catalogs. Purchased existing company with revenue of $60K per year and grew it to $1.5 Million in 5 Years. Developed programs for large auto dealer with apparel, mugs, and notepads which garnered monthly repeat business. Designed a program for the Masonry Assoc using caps embroidered with the Masonry logo and their own company name. This program resulted in Signature Advertising to become the #1 cap seller in the COUNTRY. Won the "Best of Show" award at the Homebuilders Association Tradeshow. Recommendations
(client)Melinda Gibson
Top qualities: Great Results, High Integrity, Creative
"Karen became a trusted vendor to me. I could consistently trust her for quality products, while keeping to my timeline and budget. She truly went the extra mile for me each time we worked together." April 29, 2010. Education and Training Bachelor of Arts University of Columbus City , State Activities and Honors Member of asi, (Advertising Specialty Institute)
*Member of Atlanta Promotional Marketing Association
*Member of BNI (Business Networking Institute)
*Chairmen for 1st Annual Gardens Alive Summer Soiree & Silent Auction benefitting the Justin Time Foundation for Missing Teens & Young Adults
*Elected to the Board of Directors for Pathway East Walk to Emmaus in 2009
*Elected Secretary for the Board of Directors for Pathway East in 2010
*Elected for the Board of Directors for Trafficking in America Task Force 2011 National Winner of Senior Talent at the COG Jubilee in Strings bowed category in 2004, 2005, 2006. National Runner Up of Senior Talent at COG Jubilee in Piano in 2004. Skills People Skills, New Business Development, Sales, Client Management, Customer Service, Management, Marketing Communications, Networking, Presentations, Team Player Customer Testimonial Melinda Gibson(VP with IN Touch Ministries stated: "Karen became a trusted vendor to me. I could consistently trust her for quality products, while keeping to my timeline and budget.She truly went the extra mile for me each time we worked together." April 29, 2010. Others upon request
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SALES
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MAINTENANCE ENGINEERING CO-OP Experience Maintenance Engineering Co-Op , 01/2019 to 11/2019 Company Name – City , State Functioned as facility Computerized Maintenance Management System (CMMS) technical expert, and liaison to Global IT
and Maximo Support team. Managed Maximo workflows, assisted in identification and resolving Maximo 7.6 related issues. Innovated new documentation techniques for efficient flow of Maint Work Orders for future reference and accountability. Identified few key tools missing in site's Maximo. Got it enabled from HQ IT team for 1000+ AAM Global Maximo users. Expanded existing facility Maximo user count by 50%. Provided problem solving support and training to Maximo users. Created, assigned and scheduled Preventive Maintenance (PM) and Predictive Maintenance (PD) plans. Perform Process Failure Mode and Effects Analysis (PFMEA) by studying downtime trends using Maximo and SharePoint. Champion for Spindle Vibration Analysis program. Train tradesmen to gather Vibe data, analyse trends & recommend repairs. Implement 5S Methodology in toolroom. Performed GP-12 quality inspection in Production Part Approval Process (PPAP). Investigate part failures by studying Electrical, Hydraulic and Pneumatic equipment prints using AutoCAD. Plan and coordinate Maint operations with Production team to minimize equipment downtime and maximize production. Identify new, damaged or obsolete parts in store using ORACLE and coordinate with Purchasing Dept to buy it in. Student Team Leader , 05/2018 to 12/2018 Company Name Raised $5,000+ for various student scholarship funds under WMU. Coached fundraising techniques to 15 Student Ambassadors. Mechanical Intern , 01/2016 to 02/2016 Company Name Fixed design errors considering design parameters of vehicle transmission unit using SolidWorks. Registered data for processes such as Failure Modes and Effects Analysis (FMEA) and Bill of Materials (BOM). Assisted Continuous Improvement team in reviewing and refining processes to make additional improvements. Generated In-depth Root Cause Analysis reports in relation to problems and errors reported by customers. Manufacturing Intern , 01/2015 to 02/2015 Company Name – City Utilised GD&T and Unigraphics NX to identify and fix measurement and design errors. Analysed models using ANSYS. Implemented Lean Manufacturing and reduced waste by 5%. Perform geometric and algebraic calculations on CNC machines. Work History Maintenance Engineering Co-Op , 01/2019 to 11/2019 Company Name – City , State Functioned as facility Computerized Maintenance Management System (CMMS) technical expert, and liaison to Global IT
and Maximo Support team. Managed Maximo workflows, assisted in identification and resolving Maximo 7.6 related issues. Innovated new documentation techniques for efficient flow of Maint Work Orders for future reference and accountability. Identified few key tools missing in site's Maximo. Got it enabled from HQ IT team for 1000+ AAM Global Maximo users. Expanded existing facility Maximo user count by 50%. Provided problem solving support and training to Maximo users. Created, assigned and scheduled Preventive Maintenance (PM) and Predictive Maintenance (PD) plans. Perform Process Failure Mode and Effects Analysis (PFMEA) by studying downtime trends using Maximo and SharePoint. Champion for Spindle Vibration Analysis program. Train tradesmen to gather Vibe data, analyse trends & recommend repairs. Implement 5S Methodology in toolroom. Performed GP-12 quality inspection in Production Part Approval Process (PPAP). Investigate part failures by studying Electrical, Hydraulic and Pneumatic equipment prints using AutoCAD. Plan and coordinate Maint operations with Production team to minimize equipment downtime and maximize production. Identify new, damaged or obsolete parts in store using ORACLE and coordinate with Purchasing Dept to buy it in. Mechanical Intern , 01/2016 to 02/2016 Company Name Fixed design errors considering design parameters of vehicle transmission unit using SolidWorks. Registered data for processes such as Failure Modes and Effects Analysis (FMEA) and Bill of Materials (BOM). Assisted Continuous Improvement team in reviewing and refining processes to make additional improvements. Generated In-depth Root Cause Analysis reports in relation to problems and errors reported by customers. Manufacturing Intern , 01/2015 to 02/2015 Company Name – City Utilised GD&T and Unigraphics NX to identify and fix measurement and design errors. Analysed models using ANSYS. Implemented Lean Manufacturing and reduced waste by 5%. Perform geometric and algebraic calculations on CNC machines. Student Team Leader , 05/2018 to 12/2018 Company Name Raised $5,000+ for various student scholarship funds under WMU. Coached fundraising techniques to 15 Student Ambassadors. Education Master of Science : Mechanical Engineering , 12/2019 Western Michigan University - City , State GPA: 3.54/4, Product Design: Supervised team of 6 people in building working Catapult model. Conducted statistical analysis like Design of
Experiments (DOE) and Statistical Process Control (SPC) using JMP software. Developed Product Design Specification
(PDS), Quality Function Deployment (QFD), Gantt Chart, Pugh Matrix, and Failure Modes and Effects Analysis (FMEA) Bachelor of Engineering : Automotive Engineering , 06/2017 Dayananda Sagar College of Engineering, Visvesvaraya Technological University - City GPA: 3.4/4 Summary Mechanical Engineering graduate seeking opportunity that will utilize my skills in Mechanical Design, Manufacturing Processes,
DOE and Project Management. Skilled in CAD, GD&T, Analysis & Simulation, Quality Control, Machine Processing & Maintenance Highlights Finite Element Analysis (FEA), Software/Tools: IBM Maximo 7.6, SharePoint, Oracle, 3-D Design for Manufacturability (DFM), Lean Manufacturing, Computer-Aided Design (CAD), Geometric Dimensioning Process Failure Mode and Effects Analysis (PFMEA), CNC and Tolerancing (GD&T), AutoCAD, NX Unigraphics, Catia Machining, Project Management, Design of Exp (DOE), V5, SolidWorks, ANSYS, MathCAD, MATLAB, Minitab, Statistical Data Analysis, Quality Function Deployment, 5S JMP, Pam-Stamp, Microsoft Project, Microsoft Office Suite 3-D, SPC DDesign, Specification ANSYS, Statistical Process Control AutoCAD, Statistical analysis CAD, Transmission Catia, Unigraphics CNC Continuous Improvement Data Analysis Design of EExperiments (DOE) Documentation Fundraising Funds IBM Inspection Lean Manufacturing Machining Materials MathCAD MATLAB Microsoft Office Suite Microsoft Project SharePoint Minitab ORACLE Problem solving Processes Product Design Project Management Purchasing Quality Repairs SolidWorks Skills Finite Element Analysis (FEA), SSoftware/Tools: IBM Maximo 7.6, SharePoint, Oracle, 3-D DDesign for Manufacturability (DFM), Lean Manufacturing, Computer-Aided Design (CAD), Geometric Dimensioning PProcess Failure Mode and Effects Analysis (PFMEA), CNC and Tolerancing (GD&T), AutoCAD, NX Unigraphics, Catia MMachining, Project Management, Design of Exp (DOE), V5, SolidWorks, ANSYS, MathCAD, MATLAB, Minitab, SStatistical Data Analysis, Quality Function Deployment, 5S JMP, Pam-Stamp, Microsoft Project, Microsoft Office Suite, 3-D DDesign, ANSYS, AutoCAD, CAD, Catia, CNC, Continuous Improvement, Data Analysis, Design of EExperiments (DOE), documentation, fundraising, funds, IBM, inspection, Lean Manufacturing, Machining, Materials, MathCAD, MATLAB, Microsoft Office Suite, Microsoft Project, SharePoint, Minitab, ORACLE, problem solving, processes, Product Design, Project Management, Purchasing, Quality, repairs, SolidWorks, SPC, Specification, Statistical Process Control, statistical analysis, transmission, Unigraphics
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ENGINEERING
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MORTGAGE BANKING RESEARCH SPECIALIST Summary My goal is to obtain a career associated with a company where I can utilize my skills and gain further experience while enhancing the company's brand and reputation. Highlights 5+ years of Leadership as a Supervisor/Manager Customer Escalation Management Executive Office Complaint Handling & Resolution Project Management Facilities Management 10+ years of Call Center Environment Mortgage Default & Originations Loss Mitigation Non-IS Auditing Escalation Resolution Auditing Compliance & Regulatory Quality and Control Accomplishments I created the EMS Audit Training Guide which is used to trained new Auditors and used as a refresher for existing Auditors I assisted in the Implementation of the QC review process for the EMS EO Analyst QC submissions and the Compliance review stage for Customer Direct written complaint responses. I have maintained a rating of Exceeds in all monthly and annually departmental goals and measurements Experience 02/2010 to Current Mortgage Banking Research Specialist Company Name － City , State Previous Positions Held : Collector III, Shortsale Solicitor, Loss Mitigation Rep, Customer Assistance Escalations Specialist, CART Audit Group, Sr. Lead Operations Specialist I currently provide feedback, guidance, and direction to 30+ agents in Texas and Arizona offices on a daily basis. I review and research Executive Office complaint responses for compliance and regulatory checks I identify and work with internal and external LOB partners to obtain thorough resolutions to Executive Office complaints and inquiries I created the EMS EO Quality Control process by which was put in place to ensure EMS EO continue to get the expected results of resolving the customer's issue, providing a great customer experience, and control service level aging. I mitigate various lines of business rejects by calibrating with other internal partners regarding complaints researched by the EMS dept. I managed the EMS QC Sharepoint site that currently house all QC pass and fail decisions I Audit Escalation Management Department closed Infosource cases for accuracy, coaching opportunities, and identifying departmental trends. 06/2005 to 12/2009 Sr. Loss Prevention Lead Company Name － City , State Advanced to increasingly responsible positions, culminating in a management assistance role with oversight for a 12+ member team. Trained/assisted employees with daily responsibilities and monthly production goals. Handled supervisor talk offs and monitor calls for quality assurance Maintained high ratings in all monthly and annually departmental goals and measurements. I analyzed and team and department reports to develop ideas for production and quality enhancement. 01/2001 to 06/2005 Loss Prevention Supervisor - Floater Company Name － City , State Led a team of 12+ Loss Prevention Representatives with a portfolio of 100 to 160 accounts each and days of delinquency ranging from 60 - 150 days. I analyzed team and department reports to develop ideas for production and quality enhancement. Handled supervisor talk offs and monitor calls for quality assurance Effectively trained and coached new hires in the department to excel in their current position Commuted between Ford Motor Credit and Volvo Finance offices to assist in special projects as assigned. Identified and performed coaching opportunities, action plans, side by side evaluations, recommendations for recognition and terminations. 05/1998 to 12/2000 Assistant Facilities Manager Company Name － City , State I managed and organized maintenance employees and contractors on the premises daily to meet the goals of the business. I implemented employee schedules and organized shifts according to business needs I was responsible for complying with all local and state safety requirements for the buildings (3) including employee training, facility inspections, cleaning, support services, and security of the premises. I managed projects including facilitating departmental moves from beginning to the end. This included working with internal departments and external vendors and contractors to complete the project. Education current Bachelor's Degree : Business Administration Finance Ashworth College － City , State Business Administration Finance Skills Thorough and comprehensive knowledge of policies and procedures. Bankruptcy, FDCPA, FCRA, SSA, Fannie Mae/Freddie Mac/USDA guidelines, DWS, MSP, Lenderlive, LPS, BART, Infosource, Agent Desktop, Early Resolution, TAS, Fortracs, Ivault, CMS, VLS, ICAT, CAT, CCW, SPO Tool, Vendorscape, Control Link, expert user of MS Word, MS Excel, Powerpoint, and Oracle applications. I have skills in escalation complaint handling and audit processes in: modification, shortsale, collections, recovery, bankruptcy, escrow, property preservation, REO and the Executive Office. I possess strong leadership, analytical, critical / logical thinking, problem solving, organizational and negotiation skills, effective written and verbal communication/presentation skills, team player, goal driven, and results oriented.
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BANKING
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ASSISTANT VICE PRESIDENT Highlights MS Office Suite, Markit, Cass II Brokerage System, HP Quality Center, Impact, Pegasystems, Bloomberg, Reuters, Dodd-Frank, FATCA, EMIR, ISDA, CHIPS, SWIFT Experience Assistant Vice President February 2013 to Current Company Name － City , State Oversaw the domestic migration of the Post Trade Confirmation function, which included the training and management of a team of 11 in the drafting of our structured rates and credit products in accordance to ISDA Standards and in adherence to Dodd Frank, CFTC, EMIR Liaise with Legal, Credit, and Sales/Trading teams on the negation and execution of MCAs for our high volume and complex clients; Create and review documentation templates for newly created bespoke products while resolving client language disputes/discrepancies Manages various DFX project initiatives intended to implement strategic solutions to standardize client operations, increase efficiency, mitigate operational risk, and satisfy regulatory requirements Represents Barclays on International Swaps and Derivatives Association industry working groups that discuss industry trends and changes Corporate Banking - Global Payments Risk & Control / Project Management Managed a large global in-sourcing project which resulted in a multi-million-dollar cost savings for the firm; project includes facilitating UAT and Regression Testing, New-Hire training, and Post Migration Analysis and Reporting. Screened & Investigated all financial transactions and messages which have potential violations of OFAC Sanctions & AML Regulations Assisted in the rejection/blocking of financial transactions which have been deemed in violation of regulatory and/or internal policy Created Daily MIS Reporting for Senior Management and actively participated in Weekly Management Governance Meetings. Middle Office Analyst May 2006 to February 2013 Company Name － City , State Provided Portfolio Management Support for JPMorgan Credit Executives within the Corporate & Financial Institution Group portfolio Performed analysis on client financial statements and fund prospectus; prepared reports around net asset values, fund performance, and large variance metrics as it related to IB client risk profile. Assisted in the Client Annual Review Process and ensured process was completed in accordance to JPM Internal Risk Policies Monitored client trading activities and outstanding exposure profile; created/resized credit lines as necessary, and reported subsequent trading violations to Credit and Compliance Officers for review Participated in the planning, implementation and testing of system enhancements to the Credit Infrastructure applications Executed Credit Rapid Exposure Drill (RED) on all financially distressed clients which reduced/mitigated credit risk to JPMorgan Investment Banking - Derivatives Senior Analyst Supervised a team of 5 individuals and acts as the first level of escalation for any settlement and client service related issues Confirmed and Processed pre-settlement exceptions for approximately 7500 cash flows on an annual basis for derivative products Provided operational support and analysis on a large derivative processing exercise enabling the PPB trading desks Risk Weighted Average to decrease by $1billion Executed risk analysis on cash flow breaks through the prioritization of aged outstanding items and the production of subsequent MIS which ensure the firm is in compliance with the SOX Act Investigated settlement breaks and assisted the swaps & rates accounting team in the reconciliation of JPMorgan derivative accounts Resolved all external client inquiries and provides exceptional service in adherence to strict internal SLAs & industry standards. Project Analyst Company Name Developed Business Process Models and Operating Models for the future integrated state of JPMorgan's US Securities Platform Coordinated a dynamic UAT testing plan that manages the execution of thousands of UAT test scripts from the various core operations groups while effectively tracking project benchmarks, milestones, and critical issues Performed gap analysis between heritage JPM and heritage Bear Stearns procedures to eliminate potential gaps in operational procedure reducing the risk of negative client impact post conversion Managed the "Air Traffic Control" function for various conversion & integration efforts within the JPMC Fixed Income & Listed Options business Created forecast models and project plans for various Fixed Income Listed Options departmental initiative. Education Licensed Pennsylvania Real Estate Agent / Honors Certificate : April 2013 Temple University Real Estate Institute May 2007 University of Maryland － City B.S : Finance Robert H. Smith School of Business Finance Interests Greater Life Christian Center, Treasurer /Trustee January 2012 - Present
*Co-Captain of JPMorgan Recruiting Team for University of Maryland College Park August 2007 - February 2012
*Manage the End to End recruiting and hiring process at Univ. of MD for both full time analyst and interns
*Philadelphia Youth Network (PYN), Mentor & Seminar Facilitator (Young Friends of PYN) June 2005 - November 2007 Additional Information HONORS: National Society of Collegiate Scholars, Deans List, and Primannum Honor Society LEADERSHIP EXPERIENCE Greater Life Christian Center, Treasurer /Trustee January 2012 - Present Co-Captain of JPMorgan Recruiting Team for University of Maryland College Park August 2007 - February 2012 Manage the End to End recruiting and hiring process at Univ. of MD for both full time analyst and interns Philadelphia Youth Network (PYN), Mentor & Seminar Facilitator (Young Friends of PYN) June 2005 - November 2007 Skills accounting, Analyst, Banking, Bloomberg, Business Process, cash flow, conversion, Credit, credit risk, Client, clients, Derivatives, documentation, drafting, Senior Management, Financial, financial statements, Fixed Income, HP, Investment Banking, ISDA, Legal, Meetings, MS Office Suite, Migration, MIS, Policies, Project Management, project plans, Quality, Real Estate, Reporting, Reuters, risk analysis, Sales, Securities, scripts, strategic, structured, Swaps, SWIFT
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BANKING
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TEACHER Professional Summary EXCEPTIONAL SPECIAL EDUCATION PROFESSIONAL SEEKING DIRECTOR POSITION Passionate educator who strongly believes that all students can achieve excellence. Goal oriented scholar with excellent communication skills and proven ability in making connections and building rapport with school personnel, students, parents, interagency teams, and community organizations. Strive to support and enhance the lives of the visually impaired community who is currently underserved. Areas of Excellence: business/human resource management * special education laws * data analysis interviewing & staffing * RTI/MSDI * school-wide PBS instruction & planning * employee development * IDEA compliance budgeting * instructional coaching * progress monitoring scheduling * PD Facilitator * documentation Skills Work History Teacher 08/2017
to Current Company Name – City ,
State Collaborate with professional staff to create comprehensive youth team goals and advocate for the needs of students with visual impairments. Work with a team of low-vision specialists in organizing extracurricular youth activities and providing vision rehabilitation services. Adapt teaching methods and materials to meet students' varying needs and interests. Active participant of IEP teams to set and implement goals, monitor progress, set next steps, and maintain accurate and complete service records. Encourage students with special academic and extracurricular interests to fully pursue passions. Diligently completing coursework to add-on certification for Teacher of the Visually Impaired (TVI), and pursue professional development continually by attending educational conferences and teacher training workshops. Instructed Pre-Employment Transition Services classes to high school students with exceptionalities in work based readiness and learning, job exploration counseling, self-advocacy, and post-secondary educational opportunities. Special Education Coordinator 07/2016
to 12/2016 Company Name – City ,
State Supported teacher case managers by driving compliance under the guidelines of IDEA, guiding case analysis, and coaching special education staff to promote optimal, specialized instruction and planning. Served as liaison with State Officials and related community based organizations. Met with parents and related personnel to resolve conflicts and concerns. Facilitated professional development sessions to address front-line issues with both special education and general education teachers. Propelled inclusive best practices through partnership with school leadership teams and by providing expert knowledge to improve overall student programs and services. Maintained special education resources and schedules to target the needs of all students with disabilities. Created and chaired the Special Education/Behavior Intervention Committee that collaboratively brainstormed and monitored behavior plans, enhanced school-wide positive behavior supports, tracked behavior incidents and truancy patterns, and conducted Manifestation Determination Review (MDR) procedures. Interviewed and staffed a fully functioning special education team of teachers and paraprofessionals. Initiated and developed a much needed traditional resource classroom to provide the lowest performing students an avenue to achieve academic growth, which in turn decreased behavior incidences across the board. Mentor Teacher 08/2004
to 06/2016 Company Name – City ,
State Observed, evaluated, and coached many first year special education teachers on best practices of effective classroom management, instruction, and planning. Taught new teachers many ways to differentiate instruction such as implementing student centers and shared learning activities, forming literacy circles, incorporating technology, and using assessment to guide instruction. Assisted them in executing an effective behavioral model suited for their particular classroom and numerous ways to organize their physical space. Notable Achievements: Chosen by LAE to be a Trainer of New Teachers in their facilitator program Completed the Aspiring Leaders Program with the School Leadership Center of Greater New Orleans Coached teachers on de-escalation and restorative practices thus changing mindsets on behavior management. Special Education Teacher 01/2004
to 01/2016 Company Name – City ,
State Resource and Inclusion Teacher Company Name – City ,
State Created a rigorous, specialized academic setting for students with various exceptionalities in a both the special education resource room and mainstream classroom settings utilizing data driven teaching methods. Improved each student's functional needs, knowledge and behavior to meet the goals of their Individualized Education Plan (IEP) and conducted mini-workshops for all students who needed supplementary instruction. Collaboratively taught entire regular and special education classes with multiple co-teachers. Maintained documentation, data, and progress monitoring. NotableAchievements: Prepared students for standardized state tests with passing rates of 95 - 100% consecutively for a decade Maintained one of the most revered classroom cultures that has continuously proven to turn-around the most challenging of behaviors. Scored "Highly Effective" yearly on Compass Metrics every year of teaching Earned a solid reputation for being one of the highest performing educators in the parish in student growth. Educational Strategist, RTI Coordinator 01/2011
to 01/2012 Company Name – City ,
State Served on the Special Education Leadership Team in the central office and supervised school-based interventionist. Coordinated federal/state mandated Response to Intervention process for the entire parish. Conducted district-wide universal screenings and tracked student progress. Scheduled and facilitated meetings with school-based interventionists to ensure consistency of District RTI procedures. Coached district personnel on how to intervene appropriately with at-risk students and advised on ways to integrate data-proven techniques and how to analyze data to drive instruction and improve student achievement. General Education Teacher 01/2003
to 01/2004 Company Name – City ,
State Taught in an isolated, minority, urban community and delivered instructional activities that encouraged. active learning experiences while effectively managing behavior and classroom organization. Skills academic, avenue, coaching, documentation, driving, functional, instruction, Leadership, managing, meetings, office, monitors, organizing, personnel, progress, rehabilitation services, teacher, teaching, Trainer, VI, vision, workshops Education Masters : Administration and Supervision 2008 Our Lady of Holy Cross College Florida State University -
City ,
State Administration and Supervision B.S : Human Resource Management Human Resource Management
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TEACHER
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MDS COORDINATOR Skills Skills Used I enjoy challenging sticks. I try my best at being the best. Enjoy working as a team or self if needed. Staff LPN Smith Village - Chicago, IL October 2013 to April 2015 Responsibilities Provide Patient care, Manage a team of CNA's, Injections, Diabetic management, CVA cases, Wound Care, GT management, Psych Care, Med Surg, Assited Living Care, IV care Management, etc Participated and completed 8 weeks of training on total MDS 3.0/ RAI process, Understanding the Principals and process of the RAI 3.0, PPS/OBRA Regulations and Guidelines, Understanding MDS 3.0 Coding for OBRA and PPS, Able to accurately assess Activities for Daily Living, PPS/Medicare Timing and Scheduling, Familiar with Care Assessments (CAAS), Understanding of RUG IV Payment Prospective System, Clinical Reimbursement for Quality of Care, Maximization of Skilled Nursing Facility State & Federal (Medicare) Reimbursement programs utilizing the RUG IV guidelines, Vital Signs , Injections, Glucose testing, Dressing Changes, CPR certified for adults, infants, and children, Surgical Sterile Field, Standard first aid, GT feeding management, IV management, Daily computer and internet use (9 years) Certifications/Licenses MDS 3.0 Coordinator Clinical reimbursement/ MDS 3.0 Coordinator Accomplishments Great Patient Care, Great Management skills,
Skills Used
Time Management, Managing a team of CNA's, Obtain and follow MD orders as written, IV management, Medicare
charting,etc
Staff LPN
Prairie Manor Nursing & Rehab - Chicago Heights, IL
February 2012 to September 2014
Responsibilities. Provided nursing care for up to 30 residents simultaneously. Supervised up to 4 nursing assistant throughout the shift. Rendered care/medication administration to geriatric population on a daily basis. Performed nursing assessment and documentation as necessary. Daily computer / internet use. Ongoing educating and training staff, residents, and families on care process. Provided input to Interdisciplinary Team members on total resident care. Completed nursing assessment documentation on a timely basis
Skills Used. Vital Signs. Glucose testing. CPR Certified for adults, infants and children. Dressing changes/ wound care. Injections. Surgical Sterile field. Standard first aid
G-Tube feedings, Foley care, IV management, wound care, etc
Staff LPN
HCR Manor Care - Oak Lawn, IL
December 2009 to February 2012
Responsibilities. Provided nursing care for up to 30 residents simultaneously. Supervised up to 4 nursing assistant throughout the shift. Rendered care/medication administration to geriatric population on a daily basis. Performed nursing assessment and documentation as necessary. Daily computer / internet use. Ongoing educating and training staff, residents, and families on care process. Provided input to Interdisciplinary Team members on total resident care. Completed nursing assessment documentation on a timely basis
Skills Used
Vital Signs. Glucose testing. CPR Certified for adults, infants and children. Dressing changes/ wound care. Injections. Surgical Sterile field. Standard first aid
G-Tube feedings, Foley care, IV management, wound care, etc. Experience 08/2015 to Current MDS Coordinator Company Name － City , State Responsibilities
Assist and Open schedules for the nurses and other IDT to complete the MDS. Ensure that all data entered is accurate and acceptable for maximum amount of reimbursement from eHealth data. Assist in creating programs based with the residents best interests at hand while increasing reimbursement for the
facility/community. Meet with IDT to ensure quality of care is provided to the residents at all times. Assist with Restorative Nurse to establish appropriate and realistic care plans. Efficient in Point Click Care. 01/2006 to Current Phlebotomist Company Name － City , State Obtain venous blood samples from a variety of patients aging from infants to geriatrics. Experience in heel sticks to
hard sticks. 10 yrs Inpatient/ Outpatient experience. Education and Training 2015 LPN : Nursing Brown Mackie College － City , State 3.0 Nursing 2009 Phlebotomy Technician Certificate in Phlebotomy Technician Prairie State College － City , State 2020 Associate of Applied Science : NURSING Prairie State College － City , State , USA Personal Information Very Flexible, Dependent, Great Time Management, Accountable.
Enjoys challenges while Working Smart not Hard.
Excellent Customer Service.
Educated in MDS to maximize facility reimbursement status in an accurate and timely manner. Skills CNA, CPR certified, Diabetic, first aid, Geriatrics, Injections, Nursing, Patient care, Phlebotomy, Coding, Quality, Scheduling, Technician, Vital Signs, Wound Care Additional Information Additional Information
Very Flexible, Dependent, Great Time Management, Accountable.
Enjoys challenges while Working Smart not Hard.
Excellent Customer Service.
Educated in MDS to maximize facility reimbursement status in an accurate and timely manner.
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ADVOCATE
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INFORMATION TECHNOLOGY SPECIALIST Professional Summary Experienced network professional with outstanding success rate at installing and supporting critical, multi-site networks. Proven ability to manage all phases of network installation and administration. Adept at analyzing business requirements and crafting technical network solutions. Possess excellent written and verbal communication skills and knowledge of the latest advances in technology. Network Administrator talented at resolving highly technical issues efficiently to maintain uptime and increase productivity levels. Skills Remote access support Systems analysis Preventative maintenance expert Data backup and recovery systems Wireless Access Point Performance testing User account creation Superb interpersonal skills Antivirus and spam blocking VPN configurations LAN and WAN expertise Work History Information Technology Specialist , 08/2012 to Current Company Name – City , State Provides outstanding support to mission partners and other customers. Responds to customer calls and touch labor requests. Ensures the confidentiality, integrity, and availability of systems and data available on the LAN. Troubleshoots hardware and software components and manages the testing, installation and configuration of software. Performs daily security inspections of entire DECC facility to include all secured and controlled areas. Identifies and mitigates all security vulnerabilities and coordinates with Security manager. Coordinates with, and escorts all DECC visitors in secure areas and ensures only authorized personnel and equipment are permitted in controlled/ secure areas. Enclave LAN administrator for DECC Warner Robins. Ensures all administrative LAN and automated data processing equipment used by personnel is maintained and fully operational. Plans and coordinates the installation of new software and network infrastructure equipment. Monitors network performance and performs diagnostics to identify and resolve connectivity issues. Appointed alternate Ticket Manager. Assigns and track incident status. Ensure all incidents are being worked and are completed within the allotted time. Escalates and forward all incidents for further evaluation if needed. Implemented and coordinated a complete technology refresh of DECC ADPE. Ensuring all staff was properly equipped to support the DECC mission. Spearheaded the DECC's migration from the Admin Enclave network over to the DISANet network with minimal impact to DECC personnel. Provides outstanding support to mission partners and other customers. Develops plans and designs for network modifications and enhancements Interfaces with vendors to ensure appropriate resolution during network outages or periods of reduced performance. Troubleshot and maintained all networking devices and infrastructure across the enterprise including switches, routers and firewalls. Troubleshot and maintained all networking devices and infrastructure across the enterprise including switches, routers and firewalls. Documented all server and network problems and other unusual events in detail. Upgraded and expanded network systems and their components. Computer Systems Administrator , 12/2007 to 08/2012 Company Name – City , State Deploys computer systems and other hardware throughout the base. Performs new and replacement desktop and laptop imaging for users. Troubleshoot and correct local desktop firewall issues, and antivirus updating issues. Performs upgrades, installation of software and drivers, and essential desktop troubleshooting. Team lead on deployment of over 150 SIPRNET workstations. Tasked primary administrator for all SIPRNET support in zone. Performed security scans on classified systems and collaborated with the Information Assurance team to mitigate vulnerabilities and breaches. Install and configure hardware/software to meet end-user needs. POC for all installs and upgrades of the Cargo Management Operations System. Provide desktop support and uses various utilities to trouble-shoot, repair, and check configuration of desktops. Install and configure network and pc attached printers to include Brother, Hewlett-Packard and Xerox multifunction printers. Troubleshoot/Diagnose end-user network connectivity and bandwidth issues, and DHCP scope issues. Diagnose and correct workstation performance issues. Maintain network and computer system security and ensure that all systems are operating correctly. Imaged and deployed over 300 laptop and desktops for customers throughout Robins AFB. Restored data, operating systems, files, documents and drivers. Information Assurance/Network Security , 01/2006 to 12/2007 Company Name – City , State In-depth experience in multiple environments developing, implementing, and maintaining secure networks. Duties ranged from installing and maintaining workstations to managing base boundary exception system. Distributed, monitored, and maintained Time Compliance Network Orders, threat bulletins, and advisories generated by the AF Computer Emergency Response Team. Responsibilities/Accomplishments Helpdesk Technician , 05/2004 to 01/2006 Company Name – City , State Responsibilities included working with end users to resolve issues relating to Operating System issues (Win9x, NT, and Win 2000), Network Connectivity, TCP/IP configuration, upgrades, MS Office products and Internet connectivity. Responded to customer issues, provided technical support, and monitored Network Control Center system supporting 25,000 customers. Created/maintained user accounts, email boxes, distribution lists, and access permissions. Installed programs, performed upgrades, and applied security patches as necessary. Isolated faults and degradations to determine cause. Maintained security and integrity of secure domains from unauthorized access. Education Bachelor of Science : Computer Information Systems , 2002 Jacksonville University - City , State Computer Information Systems Certifications CompTIA A+
CompTIA Security+
STI Certified Help Desk Professional Skills A+, Active Directory, administrative, antivirus, C, Client and Server, Compaq, Hardware, Client, data processing, Dell servers, desktops, DHCP, documentation, drivers, email, firewall, Ghost, Help Desk, Hewlett-Packard, IBM, imaging, Information Systems, Internet connectivity, LAN, Team lead, managing, McAfee, access, Microsoft Exchange, MS Office products, Microsoft Office Suite, Windows 7, Win9, Windows 2000, 2000, Win 2000, Windows 95, 98, NT, Windows NT, migration, Monitors, Enterprise, network administration, network security, Network, Networking, networks, Norton Antivirus, operating systems, Operating System, peripherals, personnel, policies, printers, Various printers, processes, risk management, routers, switches, Symantec, TCP/IP, technical support, desktop support, Troubleshoot, trouble-shoot, troubleshooting, upgrades, Utilities, Vista Additional Information Security Clearance
TSCI - Top Secret Security Clearance
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INFORMATION-TECHNOLOGY
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BUSINESS DEVELOPMENT MANAGER Professional Summary Experienced, driven and successful Sales Professional recognized for consistently growing sales revenues and profitability. Frequently selected by management to open new territories and rapidly develop sales pipelines through the use of innovative and imaginative sales and marketing programs that achieve maximum market exposure and penetration. Parlays commitment to community and passionate for causes supported into strong networking and business alliances. Proficiencies: Solution Based Sales Key Relationship Management Business Development Project Management Product Knowledge Territory Management Customer Education & Training Marketing & Brand Positioning Stakeholder Engagement Skills Work History 09/2013 to 08/2014 Business Development Manager Company Name – City , State Provided leadership and drove sales for organization providing workforce solutions to Aerospace & Defense, Engineering,. Government, Health Care, Life Sciences, Information Technology and Telecommunications industries. Accomplishments: Consistently grew sales revenues and profitability Extend coverage of Indianapolis office to cover Midwest region Rapidly developed the sales pipelines with innovative and imaginative sales and marketing programs. 01/2012 to 01/2013 Network Solutions Consultant Company Name – City , State Provided sales and leadership expertise to various departments including mentoring junior sales staff enhancing organizational sales for organization catering to Information Technology industry in providing staffing solutions. Accomplishments 01/2011 to 01/2012 Relocation Consultant Company Name – City , State Served as recognized expert and solutions partner to clients of leader in the relocation industry in National Account and Commercial Relocations while managing contract administration and compliance for book of business. Accomplishments 01/2006 to 01/2008 Director Company Name – City , State Motivator, driver and sales champion for leader in the LTL and TL business as well as kiosk delivery and installation. setting and maintaining bar for National and Commercial accounts were maintained at high level of customer. satisfaction within client expectations, timelines and budgets. Accomplishments 01/2005 to 01/2006 Commercial Relocation Consultant Company Name – City , State Provided Commercial Relocation Management sales and management expertise for three locations ensuring smooth. relocation services. Generated sales in the areas of Household goods, National Accounts and Commercial relocations. Effectively penetrated markets, sought out and acquired new clients. Successfully introduced and facilitated new marketing techniques in coaching junior staff. Increased sales within assigned territory, for a total of $400,000 in new revenue. 01/2004 to 01/2005 Relocation Consultant Company Name – City , State Led teams, managed projects and provided relocation management services that increased the effectiveness of sales staff in support of leading company with locations in IN, KY and OH. Accomplishments 01/2002 to 01/2004 Regional Manager Company Name – City , State Expertly provided COD Sales, National Account Sales and Commercial Sales in Indianapolis, IN marketplace and. surrounding states (OH, MI, KY, TN and IL) for leading relocation organizations for Mayflower in the United States. Worked with both domestic and international relocations generating gross sales exceeding $500,000. Assisted in the training of all new laborers and project managers on proper policies and procedures for commercial relocations. Developed effective and innovative Customer Relationship Management and marketing techniques. Education Associate's degree : Early Education Ashford University - City , State Bachelor of Science : Ashford University - City , State Skills billing, book, budgets, coaching, contract administration, Customer Relationship Management, CRM, client, clients, Client liaison, customer
satisfaction, customer service, delivery, directing, Government, Information Technology, invoicing, leadership, Managing, marketing, Market, mentoring, office, organizational, policies, Project Management, Relationship management, RFP, Sales, sales and management, staffing, Telecommunications, training programs, Author Additional Information Community Leadership Rock Steady Boxing, Volunteer Coach for program designed to provide betterment of life for boxers diagnosed with Parkinson's. Assisted with the distribution of sponsorship information to contacts as well as annual table captain for two personal tables. Junior Achievement of Indianapolis, Volunteer for JA of Indy as well at BizTown as a mentor to students. Families First, Volunteer and hold seat of Advisory Council Board Member. Helped gain donated items for silent/live auction at annual event. Helped with set up and organization of annual event. Christian Chamber of Commerce, Yearly sponsor of monthly lunch series MyComputerCareer.com, Guest Speaker discussing importance of LinkedIN and possible advantages and disadvantages of social media in the job marketplace Cardboard Box Ministries, Mentor to organization and currently hold seat on Board of Directors
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BUSINESS-DEVELOPMENT
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FINANCIAL ACCOUNTANT Summary CPA Financial Accountant specializing in financial reporting and analysis. Successful at managing multiple licensing and royalty reporting with international corporations, such as Disney, Warner Brothers and LEGO. Highlights Tertiary qualified: International experience: Technical proficiency: with Master Degree in Accounting, CPA Licensed with 5+ years' experience in financial reporting, and management accounting Multi-Cultural/ international team working experienceBilingual English & Chinese ERP/Accounting systems Proficiency; Advanced utilization Microsoft Office Suite, especially Excel. Accomplishments The company has been awarded by Disney and Warner Brothers as top 10 licensee in Asian Pacific Region and licensee of the year 2013, 2014, My team has been awarded by the board in the meeting. As the chef accountant for licensing, I have re-modeled an Excel controlling summary tool to monitor the usage of the minimum guarantee for 150 plus individual licensing contracts. Re-modeled divisional comparison in P&L. Experience 05/2012 to 05/2015 Financial Accountant Company Name － City , State Financial Reporting : Accountable for the provision of accurate, timely and efficient financial reports on behalf of management to lodge financial statements (B/S, P/L, Cash Flow and Others Specific Reports) within the Group and also to the external parties Applying AUS-IFRS Accounting standards and Company Accounting Policy across various transactions and accounting issues. Royalty Reporting: In charge of 150 plus Royalty Reports, Monthly or Quarterly reporting to Warner, Brothers, Mattel, Disney, Lego etc. global brands; Verify sales reports with Licensing Contracts, Royalty Rates, CMF/ BDI, Other Marketing Funds etc. Royalty, Payment / Withholding Tax 09/2011 to 05/2012 Assitant Accountant Company Name － City , State Cash flow/ Foreign Currency management Foreign currency Management: Options and Swap Management of the banking function including daily Banking Reconciliation for the group Accounts. Staff Expense management/ Concur -SAP staff self- report system / Company Cards Management Leadership and support of the International Logistic. AP, AR and payroll functions Oversees Accounts Payable /Accounts Receivable /Payroll functions, provide training to staff. Coordinate with International logistic department to handle any urgent shipping documents. 08/2008 to 09/2011 Assistant Accountant Company Name － City , State Ensuring that transactions comply with financial policies and procedures; Preparing, verifying, processing invoices and coding payment documents; Preparing batches of invoices for data entry and ensuring accuracy and completeness of data; Completing banking and invoicing through the MYOB and RMS operating systems; Recording all cheques and maintaining the general ledger; Maintaining accounts receivable and payable; 07/2007 to 08/2008 Front Office Officer Company Name － City , State Taking bookings Cash/ Payment handling Actively approaching potential clients in promoting and selling various products and services; Online customer service Customer care Assist with other office/ administrative tasks. 01/2007 to 04/2007 Internship - Credit Officer Company Name － City , State Providing administrative support including filing, printing and organising confidential client documents; Handling credit card enquiries from corporate clients in a professional manner; Addressing general client enquiries and complaints, ensuring client satisfaction is maintained; Assessing credit applications, ensuring details are completed accurately with correct identification; Gaining knowledge in regulations and principles in commercial banking; Providing advice on credit applications and various credit products and services; Liaising with team managers and reporting on client follow-up requirements; Building rapport with clients to maintain long term relationships. Education 2010 Master of Business : Accounting Monash University － City , State , Australia Continuing education courses focusing on the Major Changes in Accounting Standards, Legal Concepts with Tax Analysis seminar 2009 Bachelor of Commerce : Accounting & Finance Victoria University － City , State , Australia Coursework mainly covered Management Accounting, Financial Accounting, Auditing, Governance & Ethics. Professional Affiliations CPA AUSTRALIA Languages English & Chinese Mandarin Skills Communication Skills: Taking initiative in communication among team members by interacting with people from diverse cultural backgrounds, and building up excellent client and peer relationships. High efficiency: to pressuring the best way to solve the problem and making contribution to business organization. High attention to Details: while ensuring accuracy and completeness of particulars, executing corrections on errors that occur and performing thorough reviews on necessary documents.
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ACCOUNTANT
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BUSINESS BANKING SPECIALIST Summary Top-performing professional with over 6 years experience in banking and finance. Seeking to take the next step in my career as a Regional Banking Branch Manager 2. Prior experience in a role as a business advocate Basic knowledge and understanding of retail and/or small business products and strategies Knowledge and understanding of mortgage industry and retail banking operations Experience sourcing small business clientele Ability to provide exceptional customer satisfaction to retain and grow customer banking relationships Skills Microsoft Excel, Microsoft Word, and Microsoft Outlook Languages Fluent in English and Spanish- Reading and Writing Experience 01/2016 to Current Business Banking Specialist Company Name － City Effective organizational, multi tasking, and prioritizing skills Excellent verbal, written, and interpersonal communication skills Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues High motivation with ability to successfully meet individual and team goals Ability to work independently without supervision Basic Microsoft Office (Word, Excel, and Outlook) skills. 01/2014 to 01/2016 Personal Banker Company Name － City Experience leading or participating in events and activities for local networks or professional organizations, such as the chamber of commerce and professional business groups. Overseen the branch platform and teller side when management are off by making sure Customer Experience is top of mind at all times. Mitigating losses and Risks for the branch. Coaching in the moment by conducting bankers and tellers DBE's, and providing constructive feedback to my peers. Partner with branch manager and service manager to coach and mentor team members. Conducting morning huddles and meeting to go over any updates and options on how to improve our customer experience and present the conversation button to customers. Covering other branches while management is out of the branch. Attending the Business Hubs every Thursdays. Responsible for satisfying all customer service needs and to assist them with succeeding financially through quality retail product sales and referrals. Performs a wide range of services including exercising excellent customer service in all customer interactions and following up on Teller referrals. Primary functions surround proactively servicing mass-market customers, and referring customers to other areas of the bank for more complex products and services. Ability to speak clearly, succinctly, and accurately using a pleasant tone while using common conversational courtesies Attending the Business hubs every other Thursday with my business partners and fellow team members as part of my Business Advocate role. Call my assigned business leads and attend feet on the street every other Thursday to introduce myself to our local businesses. Experience interacting positively with difficult or hostile customers. Providing Notary Service for our customers and non customers. Building long term relationships with our customers and deepens the understanding of our customers' financial needs and provides professional suggestions. Stay within all store policy and procedure, mitigating losses. Provide personal financial counseling, assist with lending services, and build relationships with existing customers to sustain high satisfaction ratings and retention. Review and approve checks for cashing, and answer questions on accounts, loans, and statements. Assist customers during loan and account application process. 01/2013 to 01/2014 Lead Teller Company Name － City Manage the Teller's work flow to ensure success with daily cash balancing, building great rapport with customers, and meeting their referral and sales goals- all while maintaining an ethical and positive work environment for all. Requires little supervision and juggle a variety of tasks including exercising excellent customer service in all customer interactions and managing and resolving customer conflicts. Follow procedures to minimize errors and reduce fraud. Provide customers with new products and services to help them succeed financially. Create, train, and coach a successful service and sales team. Ensure compliance with audit and operational regulations and guidelines with the bank. Support the Service Manager with daily operational tasks Assisting in resolving difficult customer service issues with quick and professional results. Education and Training High School Diploma : Math University of California, Riverside － City , State , United States Skills Customer engagement, clerical support
and the ability to interact effectively with a diverse group of individuals at
various ages.
Excel at interfacing with others at all
levels to ensure organizational goals are attained. Proactive approach to build long
lasting customer relationships and expanding my client portfolios. Possess excellent interpersonal,
analytical, and organizational skills.Excel within a highly competitive
environment through effectively managing, training and motivating a diverse
team. Excellent working knowledge using both
IBM and MAC systems; Microsoft Excel, Microsoft Word, and Microsoft
Outlook. Fluent in English and Spanish- Reading
and WritingBeing recognize from Merchant manager,
Retail Small Business Credit Consultant, and Payroll Partner numerous times. Being nominated for Searching for Stars
and attending the dinner ceremony. Notary Public
Activities and Honors Honor Society
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BANKING
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DFW PERSONAL CHEF Experience DFW Personal Chef City , State Devise and execute growth plans entailing market penetration and expansion, product development and diversification,. new customer acquisition and targeted marketing campaigns. Formulate and administer policies and practices to. maximize profit margins and minimize operating expenses. Lead and mentor 27 team members. Achievements Analyzed sales data, eliminated unpopular/unprofitable items, streamlined an expansive menu and introduced healthier recipe options, generating an additional $606000 in annual revenue Launched a Facebook boosted posts targeted marketing campaign, saving 30% in cost per lead compared to google display ads, and producing 12 points uplift in brand awareness and 10 points uplift in purchase intent Renegotiated existing food purchasing contracts with strategic vendors, slashing food cost by 15% Cultivated partnership with new shipping carrier, negotiated favorable pricing, reducing shipping cost by 20% Established an in-house payroll processing system, trimming administrative outsourcing cost by 18% Deployed an inventory management software, avoiding overstocking/understocking and decreasing food waste and spoilage by 81% Directed all employees to undergo rigorous sanitation and food safety training programs, maintained a sanitary safety grade of 99 by the Fort Worth Consumer Health Division for 10 consecutive years Enhanced customer confidence in food quality, sidestepping food wholesalers and sourcing directly from farmers and producers, procuring organic produce, non GMO ingredients and antibiotics free meats and poultry. Senior Executive , 07/2008 to Current Senior Tax Specialist , 01/2015 to 04/2017 Company Name – City , State Prepared complex State and Federal tax returns for individuals, trusts, partnerships, corporations, charities and foreign. tax clients. Collaborated and advised taxpayers with IRS inquiries and notices. Participated in networking and business. development activities on behalf of H&R Block. Achievements Completed 1000+ hours in IRS accredited training courses, accomplished third highest seniority position Examined clients prior tax returns, amended over 60 returns and recovered taxpayers in excess of $80000 in overlooked and unclaimed deductions and credits Exceeded up-sell goals by 40%, ranked first district-wide in attached product sales revenue Gained a 98% client recommendation score and a 96% retention rate by providing personalized and client centric service, outperformed 57 co-workers in Net Promotor Score (NPS) Earned H&R Block Academy's highest test scores, 100 on midterm and 98 on final Mentored and trained first year associates, inspected each prepared return for accuracy and completeness, delivered support, corrective actions and administered practice returns to improve skill and knowledge Rewarded with numerous recognition awards by Regional, District and store Managers for rapid ascension, continuous education, exceptional client care and outpacing sales benchmarks three years in a row Won Henry W. Bloch Excellence in Client Service Award. Manager , 05/2002 to 06/2008 Company Name – City , State Managed Steak and Ale's #1 Texas location in revenue generation ($3.93 million annually). Supervised all staff hiring,. onboarding, training, retention initiatives, performance appreciation and disciplinary actions. Designed and applied. revenue generating and cost saving strategies. Achievements Expanded high margin menu items, offered daily specials, added new happy hour promotions and coached servers in up-selling techniques, revenue growing measures achieved an average check increase of 14% Reduced labor cost, renegotiated lease terms, minimized inventory waste, installed energy efficient equipment and instructed staff to multitask, cost cutting measures achieved 16% decrease in overhead expenses Spearheaded a customer loyalty program, fostered patrons retention and contributed 77% in repeat business Committed to elevate customer experience by ensuring cheerful greetings, adequate staffing, order accuracy, prompt service and solution based complaints resolution, location averaged a 90% score in customer satisfaction metrics, YOY Managed 39 team members, surpassed all performance goals and retained lowest employee turnover rate, YOY Orchestrated a customer feedback report card, valuable comments steered improvements to service speed, staff performance and food quality Awarded with Manager of the Year Award, five straight years. Education Bachelor of Science : Business Management Saint Joseph University Business Management Magna Cum Laude Summary Operations Management - Growth Strategies - Data & Financial Analysis Award winning, analytical and data driven decision making manager with 15 years experience in business management and astute understanding of accounting, taxation, marketing, sales and administrative procedures. Adept at implementing and executing operational strategies, addressing complex challenges and leading team members to continuous successes. Diligent in scrutinizing profit and loss statements, fostering the financial health of the company and maintaining a holistic view of operations while also focusing on the granular details Languages English, French and Arabic Highlights Microsoft Word, Excel (spreadsheets, pivot tables, formulas, formatting), PowerPoint, Access, Outlook Google Data Analytics, Search Engine Optimization (SEO) and Web Metrics Social media tools Hootsuite and Hashtagify Cloud Management and Security Salesforce Customer Relationship Management QuickBooks 42 CPE Credits, Mastering QuickBooks level 3 Certified Skills administrative, ads, Arabic, business
development, contracts, Customer Relationship Management, Client, clients, customer satisfaction, energy efficient, English, food safety, French, hiring, inventory management, inventory, marketing, market, mentor, Access, Excel (spreadsheets, Outlook, PowerPoint, 98, Microsoft Word, networking, payroll processing, pivot tables, policies, pricing, product development, producing, profit, purchasing, quality, QuickBooks, safety, selling, sales, Search Engine Optimization, servers, shipping, staffing, strategic, tax, tax returns, training programs
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CHEF
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PRESIDENT/CHIEF EXECUTIVE OFFICER Executive Profile Chief Executive with experience in offering outstanding presentation, communication and cross-cultural team management skills. High-energy, results-oriented leader with an entrepreneurial attitude. Skill Highlights Leadership/communication skills Project Management Regulatory Affairs Budgeting expertise Employee relations Human resources Market research and analysis Staff Development Core Accomplishments Spearheaded successful completion of a $5 million dollar Capital Campaign. Increased the overall organizational revenue from $10 to $11.5 million. Expanded Residential Services from twenty six (26) to thirty-five (35) bed capacity due to community needs. Introduced and Implemented Foster Care Services to decrease continuum of service gaps. Recognized by the Columbus Foundation as a Nonprofit to Watch in 2015. Professional Experience President/Chief Executive Officer Oct 2010 to Current Company Name － City , State ➢ The Chief Executive Officer is responsible for the administration of all programs of St. Vincent Family Centers in accordance with the stated purposes of St. Vincent Family Centers and the general policies formulated by the Board of Directors. ➢ In conjunction with the Nomination Committee, recruit and orient new members of the Board of Directors to St. Vincent Family Centers. ➢ Provide information to the Board related to funding structures, programmatic changes, and other pertinent information in relations to the operations of the agency. ➢ Monitors and ensures all agencies programs for performance improvement, insuring compliance with funding source and accreditation requirements. ➢ Supervision of the budget process. ➢ Oversee or approve expenditures of funds; or policies/procedures related to the expenditure of funds. ➢ Directs the preparation of funding proposals. ➢ Recruits, hires, and supervises qualified staff to fill positions at the Executive level of St. Vincent Family Center. ➢ Provides opportunities for staff development. ➢ Oversees the establishment and implementation of personnel policies. ➢ Serves as the agency spokesperson to clients, other community organizations, and the public. ➢ Identifies and secures sources of funding for agency programs and maintains a positive working relationship with all agency funding sources. Executive Director (Ohio) Jan 2009 to Oct 2010 Company Name － City , State Columbus, Ohio ➢ Under the general oversight of the President/CEO, the Executive Director was responsible for the administration and supervision of the National Youth Advocate Program/Ohio. The Executive Director exercised effective influence and management over all operational, financial and administrative activities including day-to-day activities and long range/strategic planning initiatives. ➢ Expanded existing services and developed new services and program that were responsive to the needs of the community within the scope, mission, and philosophy of the organization. ➢ Developed and recommended to the President/CEO policies and strategies that promoted and enhanced the mission of the organization. ➢ Administered fairly and consistently all personnel policies and procedures in close cooperation with the organizations Human Resources Department. ➢ Acted as the primary spokesperson for the state program and played a key role for advocacy initiatives. ➢ Achieved the financial goals of the state program by applying sound financial principles and ensuring revenues consistently meet or exceeded expenditures. ➢ Developed and proposed an annual budget for approval. Planed and implemented budgetary corrective action in response to unanticipated changes in revenue or expenses. ➢ Served as an ex-officio, non-voting member of the Advisory Board of Trustees, and actively participated in all Board meetings. Assistant Director Jun 2002 to Jan 2009 Company Name － City , State Columbus, Ohio ➢ Managed and directed day-to-day program service delivery within Franklin County. Responsibilities included: Management of all regional caseworker activities, including oversight for Foster Care, Clinical Services, and Sexual Offender services. ➢ Provided recommendations for Service Utilization, hiring, promotions, transfers, terminations, and funding, for the purpose of attaining and/or exceeding outcomes and performance goals established by the contract agency. ➢ Prepared and managed within the parameters of the program budget. Columbus, Ohio ➢ Managed supervisors with a focus on positive coaching and teaching practices. Conducted meetings with assigned supervisors to review agency case specific data to ensure needs of children and families are being met. ➢ Maintained conference notes to ensure that supervisors were meeting regularly with their staff to provide training and supervision. ➢ Reviewed and assigned new cases. Child Welfare Caseworker Jul 1998 to May 2002 Company Name － City , State ➢ Supervised staff, including advising staff on policies and procedures for child welfare casework program, which included: assessing service needs, providing case direction and performing personnel duties for unit, conducted interviews for hiring staff, instructed and trained new staff. ➢ Reviewed and approved documentation (quality control); conducted case reviews and coordinated paperwork and evaluated referrals for service and processes. ➢ Provided mentorship training for other child welfare social workers by assisting in and attending court hearings, interacted with attorneys and in any other direct service function. ➢ Provided direct service through the following activities: counseled with clients, visited homes and monitored treatment of youth, promoted foster and relative placement adjustments, and attended linkage conferences with collateral agencies. ➢ Provided crisis intervention services, attended court hearings, attended and actively participated in administrative case reviews. ➢ Performed and monitored placement activity, supervised visits with parents, and transported children. Program Worker Apr 1996 to Aug 1998 Company Name － City , State ➢ Under the direction of the Unit Supervisor, trained patients to reach maximum independent functioning in daily living skills. ➢ Provided therapeutic crisis intervention, to include but not limited to: verbal and physical one to ones, precautionary measures, such as: suicide, assault and escape monitoring. Performed clinical charting that included: nursing care plans and medication, unusual behaviors, and Unusual Incident Reports. ➢ Attended scheduled trainings as assigned and performed other direct care duties as assigned. Youth Leader Jun 1995 to Apr 1996 Company Name － City , State ➢ Provided one-on-one and group supervision to children with severe behavioral problems. ➢ Developed behavior modification plans to increase positive behaviors of the children. Education B.A. , Psychology 1995 Bethany College － City , State , US ➢ Bethany College, Bethany, West Virginia ➢ B.A. 1995-Psychology M.S. , Human Services Management 2001 Franklin University － City , State , US ➢ Franklin University, Columbus, Ohio ➢ M.S. 2001- Human Services Management Professional Affiliations United Way of Central Ohio Finance Committee Member Past Board member of Ohio Association of Child Caring Agencies (OACCA) Presentations
�
The
John Glenn Leadership Institute for Public Service & Public Policy: The Ohio State
University.
� L2000 Leadership Academy
for Mental Health and Addiction Services Professionals.
�
Presenter:
Child Welfare League of America Conference-New Orleans.
� Improving Outcomes: Merging Best
Practice and Managed Care Strategies.
� Presenter: Child Welfare League of
America National Conference-Washington D.C.
� Improving Outcomes: Improving Outcomes
in Child Welfare.
� Presenter:
Foster Family-Based Treatment Association Conference-Pittsburgh, PA.
� Improving Outcomes: Merging Best
Practice and Child Welfare Privatization Strategies.
� Presenter:
Foster Family-Based Treatment Association Conference-Orlando, FL.
� Improving Outcomes: Merging Best Practice
and Child Welfare Privatization Strategies.
Skills Executive Level, Operations, Proposals, Coaching, Teaching, Quality Control, Corrective Action, Human Resources, Strategic Planning, Finance
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ADVOCATE
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ASSISTANT BANKING CENTER MANAGER Accomplishments Outstanding Bank Manager Experience Company Name January 2011 to October 2014 Assistant Banking Center Manager Oversaw a team of five bankers that executed all sales activities; established and achieved sales goals through effective sales management techniques. Recruited, trained, and mentored staff on client profiling, conducting sales meetings, and closing deals. Exceeded goals and expectations; conducted skills assessment, performance management, development feedback, and coaching of employees and sales force. Utilized consultative sales approach to define customer goals and develop solutions that cultivated strong relationships with customers. Managed of day-to-day branch operations, including problem resolution, customer service, sales, and over-seeing the banking center team Responsible for maintaining all compliance and operation issues, and audits of the branch, specific to applicable federal, state, local laws, and regulations, as well as Comerica policies and procedures Ensured reconcilements and balanced items are resolved on a timely basis, proof corrections, NSF and return items, Reg D, Reg CC, large item review, teller balancing, monitoring and correction Oversaw the servicing of customer accounts and ensured changes were handled in a timely manner, including research requests and/or additional information as requested Researched, wrote and reviewed operating procedures to keep branches and deposit operations up-to-date on policies and procedures Assigned to additional branches to oversee the overall operational performance and to train managers and employees to set standards and perform procedural activities per Comerica standards Assisted Regional Operations Manager with support on special projects, including currency reporting company wide and Process and Procedure Manual for new assistant managers and other employees Provided training and education to all staff members regarding fraud, operational risk, robbery, privacy/information protection, cash control and negotiable items, and all other operational tasks Sourced and fund business loans and mortgage products, and developed team members lending knowledge on various products and solutions Company Name March 2008 to March 2010 Wells Fargo Company Licensed Financial Specialist Top Sales Producer - December 2009, Top Small Business Accounts Opened - May 2009 Exceeded monthly production goals of $1,000,000 in demand deposits, $100,000 investment referrals, and $150,000 credit lines; opened and maintained demand deposit and time accounts, sold insurance products, and fixed annuities Initiated, structured, and closed mortgage loans and business lines of credit; referred customers for brokerage services and other cross-functional opportunities Initiated team efforts with the staff to achieve sales goals, operational excellence and issues during sales meetings and/or while assisting customers Company Name November 2006 to September 2007 Accredited Home Lenders, Field Account Executive Solicited brokers to acquire subprime loan packages for funding and establish wholesale mortgage market share for the company Surpassed market share objectives with loan volumes of over $6,000,000 per month, exceeding company profit goals for account executives Company Name July 2000 to October 2006 Senior Loan Officer Windsor Capital individual Top Producer of the Month - July 2005, Windsor Capital Platinum Club - 2004 and 2005, Gold Club 8 x's between 2003 - 2005, Silver Club 8x's between 2003 and 2005, Windsor Capital Branch Top Producer - 2003, 2004 and 2005 Hired, managed, and trained new loan officers for mortgage production and sales Funded over $100,000,000 in mortgage loans for single and multi-family properties Partnered with title companies, real estate agents, contractors, and escrow officers to solicit new clients and generate mortgage loans Education University of Michigan, College of Engineering BS : Electrical and Computer Engineering Education & Licenses: University of Michigan, College of Engineering, BS Electrical and Computer Engineering University California 2015 Certificate : Project Management City , State , US University California - Irvine, Certificate in Project Management 2015 Microsoft Project, Excel and Word proficient Certifications Wachovia Bank, N.A., a Wells Fargo Company Licensed Financial Specialist - March 2008-March 2010 University California - Irvine, Certificate in Project Management Professional Affiliations Windsor Capital individual Top Producer of the Month - , Windsor Capital Platinum Club - and 2005, Gold Club 8 x's between 2003 - 2005, Silver Club 8x's between 2003 and 2005, Windsor Capital Branch Top Producer - 2003, and 2005 Presentations Product Presentations Skills Loans, Mortgage, Sales, And Sales, Mortgage Loans, Clients, Escrow, Multi-family, Real Estate, Sales Goals, Sales Meetings, Accounts And, All Sales, Audits, Basis, Cash, Closing, Coaching, Consultative Sales, Customer Accounts, Customer Service, Effective Sales, Lending, Operations, Operations Manager, Performance Management, Problem Resolution, Receptionist, Reconcilements, Retail Sales, Sales Activities, Sales Force, Sales Management, Securities, Solutions, Training, Annuities, Brokerage, Credit, Top Sales, Account Executive, Field Account, Market Share, Subprime, Excel, Microsoft Project, Project Management, Word
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BANKING
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BUSINESS DEVELOPMENT MANAGER Highlights ADDITIONAL SKILLS Fluent in 4 European Languages: English, French, Italian and Greek. Proficient in Microsoft and Mac platforms. Good knowledge of Google docs, Quicken and Tradeware's ordering, shipping and transportation management system. Involved in various functions and fundraisers in the school's PTA. Chaired the Ross School's most successful Auction in 2011 raising $250,000. Appointed 1st VP of fundraising in 2012. Also chaired the school's wine auction in 2010 and the annual fundraising party in 2012. Highly organized, enthusiastic and financially astute. Personable and energetic. Experience Business Development Manager April 2007 to Current Company Name － City , State Founded a language service to assist individuals and corporations with foreign language requirements. Offer Italian and French classes to professionals and children in a class room environment and privately. Develop proprietary teaching and training materials tailor made for each student group. Translation services (written and simultaneous) in and out of Italian, French and English. Check translation's technical terms and terminology to ensure that they are accurate and remaining consistent throughout translation revisions. Translation and interpreting experience in a variety of industries, including communications, bio-medical and aviation. Reporting to the Managing Partner, accountable for acquisition of new business and retention of existing clients in North America and EMEA. Created and planned business strategies and budgets to meet the company's sales objectives and increase business opportunities. Generated opportunities for meetings with key decision makers to drive the sales process forward. Initiated and implemented sales strategies to increase profitability with key accounts. Provided leadership and networking knowledge to the customers and maintenance of an appropriate presence in the industry. Identified, developed and evaluated marketing strategies, based on knowledge of the company's objectives, market characteristics, cost and markup factors. Used sales forecasting or strategic planning to ensure the sale and profitability of products and services. Analyzed business developments and monitored market trends. Coordinated and participated in promotional activities and trade shows, working with developers, advertisers and production managers, to market products and services. Sales and Marketing Manager October 2006 to March 2008 Company Name － City Responsible for the overall sales and marketing policies to reflect the company's strategies and objectives. Developed and implemented a sales and marketing program and corporate identity for this UK start-up company. Planed and created all the company's marketing and communication materials. Initiated and executed a sales plan with the objective of growing the company in the North American market. Researched strategies and plans which identified marketing opportunities, both domestically and internationally for direct marketing and new project development. Successfully implemented the company's sales and marketing plan, which directly resulted in a new sister office being opened in the US. VP Sales and Marketing March 1994 to July 2001 Company Name － City Reporting directly to the CEO co-ordinated and directed the company's sales and marketing functions for EMEA. Generated revenue from sales during this term, in excess of $10m. Developed and co-ordinated sales selling cycles and methodologies. Directed and oversaw the company's marketing function to identify and develop new customers for its products and services. Created and managed sales and marketing budgets to include press, public relations, advertising and community outreach. Supervised the planning and generation of the company's marketing and communication materials and the preparation, issuance and delivery of sales materials, exhibits and promotional programs. Directly managed critical and new client accounts and co-ordinated the management of other accounts. Managed the relationship with partners (domestic and international), vendors, distributors and VARs. Responsible for the repositioning of the company and the creation and execution of an aggressive marketing strategy, including a new corporate identity and branding to attract external investment. Executive Assistant January 1991 to December 1994 Company Name － City Reporting directly to the Chairman, responsible for all administrative support relating to scheduling, expenses, meetings, travel, client relationship management. Assisted in special projects of cost control for selling and non-selling functions to achieve optimal expenditure levels for budgeting purposes. Reviewed ordering procedures and formulation of stricter guidelines on quotes and tenders. Analyzed all Concession Agreements which lead to a 2% increase of the overall Concession revenue. Reviewed and analyzed the store's direct and indirect operating costs and attribution of these to various departments which resulted in the relocation of some departments. Co-ordinated and supervised the implementation and recommendations from various audit reports by both external and in house auditors. Managed a team of "floating staff" to be assigned to trouble shoot areas of concern. Education MSc : Trade and Finance CITY UNIVERSITY BUSINESS SCHOOL － City , UK CITY UNIVERSITY BUSINESS SCHOOL LONDON, UNITED KINGDOM MSc Shipping, Trade and Finance, Dec 1990 BA : French and Italian THE UNIVERSITY OF HULL － City , UK THE UNIVERSITY OF HULL HULL, UNITED KINGDOM BA (Honors) French and Italian, July 1989 Accomplishments BA (Honors) French and Italian, July 1989 Certifications PTA Skills Marketing, Sales, Budgets, Promotional, And Marketing, Sales And, Aviation, Class, Comprehensive Large Array Data Stewardship System, Excellent Multitasker, Simultaneous, Teaching, Training, Accounts And, Advertising, Branding, Community Outreach, From Sales, Its, Managed Sales, Of Sales, Public Relations, Increase, Administrative Support, Audit, Budgeting, Cost Control, Executive Assistant, For Selling, Ordering, Relationship Management, Scheduling, Selling And, Accountable For, Business Development, Clients, Forecasting, Implemented Sales, Key Accounts, Maintenance, Market Trends, Networking, Sale And, Sales Forecasting, Sales Objectives, Sales Strategies, Strategic Planning, The Sale, The Sales, Direct Marketing, Marketing Plan, Overall Sales, Project Development, Sales Plan, Energetic, Fundraising, Highly Organized, Mac, Quicken, San, Self Motivated, Storage Area Network, Very Organized, Finance, Shipping
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BUSINESS-DEVELOPMENT
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FINANCE MANAGER Summary To obtain challenging assignments in Finance/ Banking/ Accounts with an organization of repute. Accomplishments Banking: Rich experience in in the areas of Banking Operations, Cash Management, Treasury Management, Credit Administration, Trade Finance, Forex operations, Risk Management, ALM, KYC, Client Servicing and Team Management. Finance: Funds Management, Budgeting and Forecasting, Cash flow , Internal controls, Audit, MIS reports, Finalization of Accounts, Credit facilities, Letter of credits and Financial Analysis Accounts: Account Receivables, Accounts payable, Maintenance of proper books of accounts in Tally/ERP platforms, Finalization of Accounts Community Management: Community Management, Maintenance of Asset register, Escrow accounts, Trust Accounts, Facility Management, Legal Compliance and Purchases Management. Administration: Proficient in day to day Office administrtion, HR functions and Owners Association administrative functions. Experience Finance Manager March 2012 to May 2013 Company Name － City Provided strategic and tactical leadership in Finance/Accounting and Auditing of communities under the management of the company. Analyzing and interpreting financial results and forecasts (variance analysis, P&L impact) Providing key business and financial guidance to the organization (budgeting and forecasting) Responsible for the Finance management of the company by providing necessary frame work for the funds management, Accounts management and internal administration of the company. Interact with financial institutions, Government departments, and service providers. Preparation of various MIS statements, HR management and guidelines for internal audits of the company. Active role in the Community management by providing necessary financial inputs for day-to-day administration of Owners Associations. Monitoring of Revenue, Purchases and other expenditures. Maintenance of Escrow accounts, Trust accounts, Budget management and conducting of monthly Board meet and AGA. Finance Manager May 2008 to December 2011 Company Name － City Brought in to lead Finance/Accounts management of the company. Represent the company and negotiate with Banks/financial institutions for credit facilities/ Bank Guarantees, Letter of credits etc. Analyzing Cash flow, Budgeting and Forecasting of funds position, MIS reporting, Annual audit, monitoring of receivables and Payables. Monthly reconciliation of Accounts. Implementation and migration of financial data to new accounting software INFOS ERP. Day-to-day administration of the company including compliance of labor ministry guidelines. HR, Pay roll and staff welfare administration. Implementation of WPS (Wage protection system) as per the guidelines of UAE Government. Monitoring of purchase (internal as well as projects) and finalization of credit terms. Manager December 1993 to May 2008 Company Name － City , State Worked as the Dealer and Funds Manager of the Bank for 6 years; managed a portfolio of INR 18 billion Evaluate various investment avenues for managing the bank's investment portfolio, especially in fixed income securities, equity shares, mutual funds and bonds. Funds Management and Liquidity management of the bank. Risk Management of the investment portfolio of the Bank Managing the CRR (cash Reserve Ratio) and SLR (Statutory Liquidity Ratio) of the bank. Credit Management Accountable for appraisal of retail and corporate advances, both working capital and term loans Managing the review and renewals of all credit related files at Head Office and branch level. Monitoring of different types of personal loans, Mortgages (housing loans), Vehicle loan and Educational loans. General Banking operations: Administration of the branch, effective cash management, funds transfers. Monitoring of assets and liabilities of the bank at branch level. Adhering to KYC and AML norms stipulated by the central bank. Maintain good Customer Relationships. Retail Marketing of bank's and 3rd party insurance products to enhance profitability of the bank Create awareness among the customers regarding various financial derivatives and trading options Trade Finance/Foreign Exchange transactions Handling of trade finance transactions, such as Purchase, negotiation & collection of export bills based on UCPDC Import bills collection, issue of letter of credits Purchase and issue of travelers' cheques, foreign currency, Funds transfers, TTs etc. ECGC & RBI compliance. Education M.B.M : Bank Management Alagappa University － City , State Bank Management B.Sc University of Kerala Proficiency in computer application software MS word, Excel, Power point and outlook express Training / Certifications Risk Management (Conducted by Reserve Bank's Bankers' training College, Mumbai) Derivatives in Treasury Management (Conducted by National Institute of Bank Mngmnt, Pune) Certification in Owners Association Management by DREI, UAE Personal Information US (Michigan state)
Visa status : Green card holder Skills Accounting, accounting software, Auditing, Banking, bonds, Budget management, Budgeting, Cash flow, cash management, Credit, Derivatives, equity, ERP, Finance, financial, fixed income, Forecasting, Foreign Exchange, frame, Funds, Government, HR, insurance, leadership, Managing, Marketing, Excel, Office, outlook express, Power point, MS word, migration, MIS, negotiation, Payables, reporting, Retail, Risk Management, securities, strategic, Treasury Additional Information Driving License: US (Michigan state)
Visa status : Green card holder
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FINANCE
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ACCOUNTANT Summary Enthusiastic, knowledgeable professional with experience and proven success in program and project management, online and instructor led design, development and facilitation. Outstanding problem-solving skills, as proven through implementation of accounting software packages, significantly improving billing and reporting processes. Excellent management skills, encouraging career growth of subordinates through additional training and opportunities. Keep up-to-date with industry changes through professional affiliation. Core Qualifications Microsoft Office Suite
*VideoScribe Software
*PeopleSoft Finance Applications Professional Experience Accountant Senior Manager January 1995 to Current Company Name － City , State Project Management, Training Facilitation, Instructional Design and Development Managed the projects to design and develop the 1½ day instructor led training, Operational Effectiveness Phases I - IV for Select Service Assistant General Managers and Operations Managers, managing project milestones and coordinating resources. Currently developing Phase IV. Lead the design and development of the global Senior Property Executive Assessment training for Executive Recruiters. Developed the curriculum and training materials for the iT organization's professional development initiative. Lead the re-design and development of the global Interviewer Certification program. Managed the project to design and develop all training material for the myHR and PeopleSoft HRMS upgrade. Lead the re-design, development and program re-launch of the global At the Helm Front Office Leadership training program for the Full Service Rooms Operations Department, formulating project plans, performing needs analysis, securing and managing development resources and schedules. Designed, developed and facilitated instructor led and online classes for the organization's finance associates for Project Oceans and Project Eclipse. Delivered instructor led training to domestic and international audiences including the Change Management: The Fundamentals course. Client Relations and Program Management Learning representative to the Finance discipline, performing needs analysis and advising on learning strategies and training design and development for finance personnel. Coordinated the logistics for Headquarters training programs, including managing the instructor cadre, setting annual training schedules and booking and setting up training facilities. Designed and analyzed program evaluations using Vovici and Metrics That Matter software, with a view to making improvements in training offerings. Marketed the training program to potential participants to encourage associate engagement and development. Accounting Prepared financial statements. Liaised with international hotel controllers and regional office personnel pertaining to billing issues, often referencing original contracts to provide validity of costs. Analyzed profits and losses for various international regions, with an emphasis on explaining variances in actual to budgeted results. Managed staff of three accounting assistants, hiring, performing reviews, and molding their careers through appropriate training. JANET A. STRUDWICK, PMP® CPA PAGE 2 Implemented the International Fee Revenue Database and PeopleSoft billing module, replacing manual system, by entering data and testing over eight months, ensuring execution of billing in two days, rather than two weeks, thus resulting in more timely invoice delivery, payables receipt and robust financial reporting. Instructional Designer/Training Manager/Database Manager/Senior Accountant January 2003 to January 2004 Company Name － City , State Online Course Instructor January 1993 to January 1995 Company Name － City , State Education and Training Master of Science : Education , 2003 CALIFORNIA STATE UNIVERISTY, HAYWARD － City , State GPA: GPA: 4.0 Education with, and option in Online Teaching and Learning Creating Effective Collaborative Learning Experiences GPA: 4.0 Bachelor of Science : Accounting , 1993 UNIVERSITY OF MARYLAND, COLLEGE PARK － City , State Accounting Bachelor of Science : Business Administration , 1983 COLLEGE OF ARTS, SCIENCE, AND TECHNOLOGY － City , Jamaica Business Administration Publications California Virtual Campus The Issue of Gender in Online Teaching and Learning," April 2003 Managing Conflict in the Online Classroom," March 2003 Teacher Focus Newsletter Collaborative Learning: Benefits, Challenges, and How to Make it Effective," March 2003 Skills Accounting, billing, Change Management, contracts, Client Relations, Database, delivery, Eclipse, Finance, financial reporting, financial statements, Front Office, hiring, instructor, Instructional Design, Leadership training, logistics, managing, Microsoft Office Suite, office, needs analysis, payables, PeopleSoft HRMS, PeopleSoft, personnel, Program Management, Project Management, project plans, Teaching, training materials, training design and development, training material, training programs, upgrade, view Affiliations Project Management Institute
*Member of the Association for Talent Development (formerly ASTD)
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ACCOUNTANT
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Summary Sous Chef, Lead Cook and Supervisor with 4 years experience in high-pressure culinary environments. Skilled in preparing large volumes of food quickly and efficiently. Seeking to use culinary skills and expertise to prepare a special variety of dishes in a professional, rewarding environment. Highlights Food Cost ServSafe certified Bilingual Rational Degree Inventory management familiarity Focus on portion and cost control Sous vide technique Strong butchery skills Food handlers card Focused and disciplined High volume production capability Well-tuned palette Accomplishments Successfully managed a kitchen staff. CHEF DE PARTIE Experience Company Name City , State Chef de Partie 01/2016 to Current Reduced food costs by expertly estimating purchasing needs and buying through approved suppliers. Consistently produced exceptional menu items that regularly garnered diners' praise. Company Name City , State Sous Chef 05/2015 to 01/2016 Provided courteous and informative customer service in an open kitchen format. Expertly estimated staffing needs and adjusted hourly schedules in accordance with demand patterns, budget and local labor laws. Company Name City , State Chef de Partie 04/2014 to 05/2015 Expertly estimated staffing needs and adjusted hourly schedules in accordance with demand patterns, budget and local labor laws. Company Name City , State Lead Cook 07/2013 to 04/2014 Followed proper food handling methods and maintained correct temperature of all food products. Established and maintained open, collaborative relationships with the kitchen team. Education GED : Culinary Arts 2012 Culinary Arts California , City , State , USA Culinary Arts High School Diploma City , State , USA Languages English/Spanish Skills Cost control, Customer service, Bilingual
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CHEF
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SALES ASSOCIATE Professional Summary Food service worker with fast food, retail and customer service experience. Trained in food safety and handling. Highlights Neat, clean and professional appearance Delivers exceptional customer service Reliable team worker Skills Work History Sales Associate 08/2013
to 01/2014 Company Name – City ,
State Computed sales prices, total purchases and processed payments. Described merchandise and explain operation of merchandise to customers. Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices. Placed special orders and called other stores to find desired items. Operated a cash register to process cash, check and credit card transactions. Guided customers in choosing items that reflected personal style and shape. Administered all point of sale opening and closing procedures. Explained information about the quality, value and style of products to Influence customer buying decisions. Replenished floor stock and processed shipments to ensure product availability for customers. Barista 02/2013
to 07/2013 Company Name – City ,
State Took necessary steps to meet customer needs and effectively resolve food or service issues. Correctly received orders, processed payments and responded appropriately to guest concerns. Served fresh, hot food with a smile in a timely manner. Communicated clearly and positively with co-workers and management. Cut and chopped food items and cooked on a grill or in fryers. Packaged menu items into bags or trays and placed drink orders into carriers. Accurately measured ingredients required for specific food items. Prepared and served beverages such as coffee, tea and fountain drinks. Mastered Point of Sale (POS) computer system for automated order taking. Carefully maintained sanitation, health and safety standards in all work areas. Frequently washed and sanitized hands, food areas and food preparation tools. Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps. Followed all established restaurant practices and procedures. Worked well with teammates and openly invited coaching from the management team. Took initiative to find extra tasks when scheduled duties were completed. Quickly unloaded product shipments and stocked freezers. Assisted management with monthly inventory control and weekly stock ordering. Prepared items according to written or verbal orders, working on several different orders simultaneously. Crew Member 08/2014
to 11/2014 Company Name – City ,
State Demonstrated integrity and honesty while interacting with guests, team members and managers. Operated the drive-through window and sales register quickly and efficiently. Greeted customers and provided excellent customer service. Maintained high standards of customer service during high-volume, fast-paced operations. Prepared fountain drinks and ice cream items. Prepared all food orders within a 2-3 minute time frame. Assembled food orders while maintaining appropriate portion control. Prepared specialty foods such as pizzas and sandwiches, following specific methods that required quick prep time. Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures. Handled currency and credit transactions quickly and accurately. Placed food trays over food warmers for immediate service or stored them in refrigerated storage cabinets. Stored food in designated containers and storage areas to prevent spoilage or cross-contamination. Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk. Reported to all shifts wearing a neat, clean and unwrinkled uniform. Reported to each shift on time and ready to work. Diligently restocked work stations and display cases. Cooked and packaged large batches of food that were prepared to order or kept hot until needed. Prepped items for later use to save staff time during busy hours. Sales Associate 12/2012
to 01/2013 Company Name – City ,
State Greeted customers in a timely fashion while quickly determining their needs. Recommended merchandise to customers based on their needs and preferences. Responded to customer questions and requests in a prompt and efficient manner. Completed all cleaning, stocking and organizing tasks in assigned sales area. Organized racks and shelves to maintain the visual appeal of the store. Stocked shelves and supplies and organized displays. Check out purchases Education High School Diploma : Current Washtenaw Technical Middle College -
City ,
State Special program where I finish my last two years of high school and get my associates degree at the the same time. Skills cash register, closing, coaching, oral communication, Excellent communication, credit, Inventory control, Listening, MS Office, organizer, policies, POS, quality, safety, sales, tops, Written Additional Information Community Service
Springhill Teen Service Teen, 4 weeks of volunteer landscaping
Livingston Human Society
2|42 Community Church, Mission Trip to Native American reservation, working in the children's area
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SALES
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SENIOR CONSTRUCTION PROJECT MANAGER Professional Summary Senior Construction Manager EPCM Safety/Mitigation, JSA, rules, regulations, work procedures and emergency response. Design, Standards, Land Development, Infrastructure, Wet and Dry (PGE/SCE) utilities, Road Paving/Engineering, Caltrans/Public Works, Permits and Traffic Control. Twenty+ years experience on a team oriented, multi-disciplinary environment in the commercial, industrial and residential field. Professional experience ensuring time, cost effectiveness and liability minimization of personnel, equipment and material by estimating, reviewing plans, submittals/RFI, approving bid packages, proposals, RWO, WO and CO. Coordinate and schedule all phases of construction, safety, erosion control, land development, infrastructure, shut downs, tie ins, paving/road and environmental solutions. Forward planning, grading, CPUC: G.O. 95, 128 and rule 20, street utility improvements, bond release and final Fire Dept. inspections to start the reimbursement and building occupancy process for a number of developments. Track record of estimating, proposing and bringing complex construction and land development projects with up to $225M and 200+ employees, fleet of heavy equipment and material from conception to completion within budget and on time. Core Qualifications Microsoft Project, SAP, SRM, BPC, SCADA, GIS, Word, Excel, Power Point and Outlook Experience Senior Construction Project Manager January 2002 Company Name California, U.S. Projects Completed: PG&E Projects: Electrical EGI/ Substation San Luis Obispo, CA. Management, coordination, forecasting and scheduling Electrical Generating Interconnection, Substation and SCADA ( E, EP and EPC) construction, operational and pre-operational equipment, land development, grading, infrastructure, environmental and animal abatement solutions for a number of Transmission and Distribution, SCADA automation projects located in California Los Padres, area 4 region. Aera/Sturgeon Services Intl. Project: Industrial Bakersfield, CA Management, coordination and scheduling of construction, land development, grading, infrastructure and environmental solutions for a Water Treatment Injection Plant in Beldridge, California. Brinderson, Project: Commercial/ Industrial/ Public Works Bakersfield, CA Management and coordination for the $225M design built Energy Procurement and Production: engineering, land development, infrastructure, road estimating/paving and construction of several commercial buildings, installation of piping, controls, monitoring and pre-operational process equipment for the development and enhancement of two leases in Lost Hills California. Commercial/ Industrial/ Public works Santa Fe Springs, CA Management, coordination, scheduling and estimating for the design built, engineering, paving, land development and construction projects such as the expansion of the Naval Facility in Pearl Harbor Hawaii, Water Treatment Plant expansion projects in Bakersfield and Wind Turbine Project for The Los Angeles Department of Water and Power. Reynen&Bardis Comm., Project: Residential/ Public Works Visalia, CA Construction and Land Development management of numerous projects throughout the Central Valley and surrounding areas. Coordination and scheduling of engineering, infrastructure, public works and road/highway paving. Review and approved all bid proposals, invoices, RWO, WO and CO. Coordinate with City Building and Fire Dept. officials for final street improvement inspections to initiate the bond reimbursement process. Surveying, grading, underground wet and dry utilities, rule 20 and city improvements for future expansion. KBHome, Project: Residential/ Public Works Valencia, CA Management, coordination and scheduling with Forward Planning, City/County Building Departments and subcontractors for the completion of surveying, grading, underground wet/dry utilities, road paving/engineering, S.W.P.P.P. compliance and public works. Bond release street improvement inspections for security deposit reimbursement. Final Fire Dept. inspection for occupancy of numerous residential projects throughout the Central Valley and LA County. Lundgren Management, Project: Commercial/ Public Works Valencia, CA Managed, coordinated and scheduled prime contractors for an elementary school infrastructure project. In charge of all pre-construction and construction set up, surveying, offsite wet/dry utilities, soil report verification and setting up grading for final pad certification and inspection. Reviewed bid packages/proposals, permits, submittals, R.F.I.’s, and change orders. Safety and compliance with SWPPP rules. Towbes Group, Project: Residential/ Public Works Santa Barbara, CA Managed, coordinated, and scheduled subcontractors throughout all phases of construction to completion. Arranged county inspections, reviewed permits, submittals, R.F.I.’s, and change orders. Assured safety and compliance with S.W.P.P.P. rules and regulations. Responsible for all surveying, grading wet/dry utilities, street improvements, traffic control and road paving/engineering. Senior Construction Project Manager January 2002 California, U.S. Projects Completed Continue:. Steton Construction, Project: Commercial Brea, CA At the Aerospace Corporation government facility, managed, coordinated and scheduled subcontractors in the structural renovation and retrofit of several buildings and laboratory facilities. Updated all framing, plumbing, electrical, HVAC, controls, and fire code issues. January 1997 to January 2002 Company Name Project Manager, Project: Residential/ Public Works Orange County, CA Managed, coordinated and scheduled subcontractors, inspections, permits, submittals, RFI’s, approved RWO, WO and CO. Assured safety during construction and completion of several residential projects throughout Ventura and L.A County. Responsible for the inspection, approval and completion of all grading, surveying, underground wet/dry utilities, road construction paving and engineering. 1986– 1997 Projects Completed:. Texaco/Smith Construction, Project Manager, Project: Commercial/ Industrial Ecuador, South America At the Raptor Rain Forest Project, managed and supervised a $125M Environmental/Remediation, Land Development and Construction Project with 200+ employees. Ensure time cost effectiveness and liability minimization of personnel, equipment and material for several off and on-site projects where grading, road paving/engineering and several infrastructure and construction projects were developed. Company Name － City , State Supervised a number of projects at Refineries and D.W.P’s throughout Southern California such as the Arco Clean Fuel Project. Managed and schedule construction of structures, process equipment and infrastructure ensuring a safe and timely completion of every task for the improvement of buildings, underground utilities, road construction, soil decontamination, containment and change of custody of environmental contaminated materials. Kasler Construction, Assistant Project Manager, Project: Highway, Bridge/Underpass Santa Barbara, CA Highway road Construction design built and Engineering. Coordinated, scheduled and conducted inspections with subcontractors on a FREEWAY and BRIDGE/UNDERPASS project with CALTRANS for the City of Santa Barbara. Submittals, change orders, R.F.I’s, and general construction contract administration. Consolidated Concrete Structures, Assistant Superintendent, Project: Commercial Oxnard, CA Business Center Complex Development: Assisted in the supervision and development of numerous commercial buildings and assured the safety of employees during the construction and completion of several TILT-UP structures. Education M.S B.S : Petro/Civil Engineering University of Southern California (USC) － City , State Petro/Civil Engineering PG&E Frontline Construction, Contract and Project Management, SWPPP, Air Pollution Control, WESTEC: PASSPORT and BEST Plus Safety Training, 40 hours Hazwoper, Trench and Excavation, First Aid and Safety Certifications ROTC, C.O. Core Training, P.C. 832 Peace Officers Standards and Training. Class A license. Languages Fluent in Spanish. Skills automation, C, CA, contract administration, Ventura, D.W.P, estimating, First Aid, forecasting, framing, GIS, government, HVAC, inspection, materials, Excel, Outlook, Power Point, Microsoft Project, Word, Works, Naval, P.C., Pearl, personnel, plumbing, prime, process equipment, Procurement, Project Management, proposals, renovation, RFI, Safety, San, SAP, SCADA, scheduling, Fluent in Spanish, supervision, Transmission, utilities, Water Treatment
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CONSTRUCTION
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HR COORDINATOR Summary To obtain a Human Resources Generalist position that will fully utilize my extensive background and in HR, including experience in onboarding, payroll, benefits and compensation, HR policies and training and development Human Resources Skills Payroll · Benefits Administration · Employment Law · FMLA/ADA/EEO/WC · HR Policies
& Procedures · Staffing & Retention· Employee Relations · HR
Program/Project Management · Orientation
& On-Boarding · HRIS
Technologies · Training &
Development· Performance
Management Professional Experience HR Coordinator 12/2015 to Current Company Name City , State Process bi-weekly benefits deduction for payroll
on time in Fidelity payroll system and answered employee's questions
regarding timesheet, leave, and pay questions. Worked with senior-level management to create fair
training and development policy. Administered training and educational assistance
program and application. Monitor educational reimbursement process. Provided training and development to corporate managers Key person in completing and submitting form
1095 and 1094 for Affordable Care Act (ACA) reporting requirement. Researched,
attended webinars and kept open communication with vendor during the ACA compliance
process. Managed and administered Family Medical Leave
(FMLA) and Disability (ADA) program, including keeping track of the status
changes to ensure both employee and company is in compliance. Administered Paid
Time Off (PTO) donation program for employees on FMLA. Ensured full compliance of worker's
compensation. Managed, supervised, and reported all Worker's Compensation cases
and follow up with Worker's Comp vendor on each case until they close. Educated
and advised employees on worker's comp. Trained manager on the reporting process
for any workplace-related injury cases. Performed OSHA survey and report. Administered benefits for all benefit-eligible
employees. Actively participated and involved with yearly benefits open
enrollment by personally visiting employees on client's site to deliver new
plan year's benefits information. Sent out 401K notification to employees. Instrumental in the entire onboarding process. Conduct
and present new hire orientation on a weekly basis. Sent out offer letter and employment
agreement Performed background check on corporate hires and advised HR Director
on the results. Process E-verify for all new hires. Addressed inquiries from
employees and management regarding new-hire activity. Provide support to employees
in-person, over the phone, and through e-mails. Solved and assisted management in
multiple employee-related issues. Main person for managing and maintaining Flexible
Spending Account (FSA) benefits including health, dependent care, transit, and
parking In charge of maintaining benefit enrollments on Kelly website. Lead person for monitoring and maintaining
company's Learning Management System – BizLibrary. Using BizLibrary to conduct annual
compliance training course to approximately 500 employees and generating weekly
training completion report. Played a key role in annual performance review
process. Maintained and trained managers on the performance management system –
Halogen. Assisted employees with technical issues using Halogen and how to fill
out the review form. Ensuring successful implementation of new HRIS
system, Del-Tek by testing out multiple HR-related functions and compile HR
forms and documents for the Del-Tek system. Reviewed federal, state, and local employment
law to confirm and enforce company compliance. Ensure clear communication with
benefits and business vendors when there is a change. HR/Payroll Coordinator 07/2015 to 12/2015 Company Name City , State Specialize in payroll-related task, issues, and wage compliance Maintain and process weekly payroll, manual checks, and commissions on ADP system for three dealership locations Process employment verification requests Set up new employees and terminations using Applicant One, ADP and Reynolds Update and verify I-9 forms Assist with worker's compensation Process wage garnishments and child supports Process onboarding documents Answer employee's questions on policy, payroll, benefits, and wage deductions. Human Resources Communications Executive 04/2012 to 02/2012 Company Name City Organized monthly New Executives Orientation (Onboarding) Program Interviewed employees, prepared speeches and write-ups for internal activities Wrote, edited and prepared 90% of write-ups in the internal newsletter on time Increased the edition of Resort Living newsletter frequency from bi-monthly to monthly Assisted in organizing company's biggest internal annual event for 13,000 employees. Human Resources Executive Secretary 02/2011 to 04/2012 Company Name City Organized and managed Human Resources department's events and meetings Created and managed the Senior Vice President of HR and Legal's calendar and meetings Prepared minutes for the department's monthly meeting Assisted in preparing department's Standard Operating Procedure manual Assisted with HR admin works as required Ordered and controlled the office supplies. HRIS and Software Skills Advance in administering employer website for Halogen, Fidelity (payroll and 401k), Kelly, Discovery Benefits and PCR applicant tracking system Intermediate knowledge in Applicant One, ADP, Del-Tek and Reynolds Advance knowledge of Microsoft PowerPoint, Excel, and Words Beginner knowledge of Microsoft Access Beginner knowledge in Content Management System (CMS) Accomplishments Revamped the orientation process for all new hires that will be implemented company-wide. Ensured department's functionality and dependability by performing multiple additional department's tasks seamlessly during a rough transition period. Fostered an open communication and teamwork environment by working with multiple departments, and team members when working on a project. Was noted as a team player by teammates and supervisor. Worked with upper management to revise and create new training application form, policy, and procedure. Created offer letter and employment agreement templates for the company and assisted in revising employee's 60-day check-in form and policy Education Bachelor of Science : Management George Mason University City , State Management 3.84 Excellence in Major and Magna Cum Laude
Related coursework: Teamwork, Intro to HR, Advance HR, and Honors Seminar in Leadership Associates of Arts and Science Degree : Business Administration Lord Fairfax Community College City , State Business Administration 3.77 Magna Cum Laude Languages Speak fluently in English, Chinese (Mandarin and Cantonese), Malay Membership, Trainings, and Certificates Member of Society for Human Resources Management (SHRM) 04/2015 to Current Essentials of HR Seminar 04/2016 Form I-9 and E-Verify by SHRM 02/2016 Certificate of Excellence in the Major of Management 05/2015 Presentation skills training through Knowledge Sharing Sessions, Malaysia 09/2012 Corporate Grooming and Business Etiquette Training, Malaysia 03/2012 Malaysia Leadership Conference, Washington D.C. 12/2011
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HR
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STAFF ACCOUNTANT Summary EXPERIENCED ACCOUNTANT with more than 15 years of accounting and financial analysis experience. Expertise in budgeting and economic analysis, financial reporting, and resource analysis/optimization. Solid record of performance managing analytical studies, key initiatives, and high-profile performance improvement projects. Technical expert and analyst on complex program issues. Solid critical thinking, problem-solving, research and liaison skills. Recognized for outstanding communication skills, flexibility, keen political savvy, sense of humor, and leadership abilities.
AREAS OF EXPERTISE: Accounting; financial analysis; program evaluation and management; strategic and operations planning and streamlining; operations management; workforce analysis and manpower planning; operational, financial, and compliance auditing; profit/revenue analysis; internal control reviews; process improvement and simplification; team and project leadership; quantitative/qualitative analysis; risk and feasibility assessment and management; database management; statistical analysis; technical, regulatory and best practices research; Skills Lawson, Invision, QuickBooks, MS Word, Excel, PowerPoint, Lotus Notes, and Meditech Experience 01/2001 to 02/2011 STAFF ACCOUNTANT Company Name － City 40 hours/week,
ANALYZED FINANCIAL REPORTS AND PROGRAMS TO RESOLVE PROBLEMS. Formatted and prepare internal financial reports for various entities. Monitored and researched significant revenue and budget variances, including actual costs versus budgeted costs, recommending alternative courses of action. Resolved complex issues involving multiple aspects of financial management. Reviewed policies and principles to plan and develop financial controls and made changes and additions to cost allocation codes. ANALYZED AND RECONCILED A VARIETY OF ACCOUNTS AND TRANSACTIONS: Monitored, reconciled, researched, analyzed and quickly responded to inquiries on balance sheet accounts. Updated monthly schedules for fixed assets and presented findings to senior management. Reconciled payroll tax withholdings and processing. Prepared monthly journal entries to record fixed asset activity and maintained construction in progress accounts. Assisted in researching and resolving variances on reports. Provided financial statements and prepared reports of statements. ADVISED SENIOR MANAGEMENT on financial-related issues based on technical expertise. Identified challenges and determine appropriate corrective action. RECOMMENDED PROCESS IMPROVEMENTS by continually researching, analyzing and monitoring internal controls, financial systems, and accounting practices. Recommended new processes to improve the efficiency and accuracy of fund execution, monitoring, control, and account maintenance. ATTENTION TO DETAIL: PREPARED, RECONCILED AND SUBMITTED TRANSACTIONS: Tracked, updated, reconciled, and managed Lawson fixed asset accounting system. Reconciled physical inventories to Lawson fixed asset system. Performed monthly reconciliation of fixed assets to the general ledger. Various monthly account reconciliations. Completed regular audits of financial controls. Ensured information recorded and submitted was current and accurate. Prepared audit schedule for independent external auditors including support documentation. PREPARED CLEAR, CONCISE PRESENTATIONS AND REPORTS based on financial analyses and audits. Effectively expressed complex, highly technical information into understandable concepts and ideas for management. Generated monthly reports departmental financial reports. Developed talking points, summaries, briefings, reports, data analyses, budget projections, and correspondence. Drafted and edited documents and reviewed content for accuracy. DEVELOPED AND MAINTAINED COLLABORATIVE RELATIONSHIPS with internal and external customers and negotiated solutions to meet organizational goals and objectives. Partnered with team members to establish streamlined financial and business strategies. Served as point of contact for central business office in White Marsh, Maryland to resolving issues and providing guidance relative to financial problems. Worked with departments to ensure their expenses are accurately recorded through accruals and purchase order analysis. KEY ACCOMPLISHMENTS:
+ Implemented a computerized capital budget review system in Lotus Notes email system. Worked closely with Washington Hospital Center's management and financial accounting systems department. As a result, the computerized version was more efficient and effective for Washington Hospital Center's capital budget review and eliminated lost and misplaced paperwork. Worked on a continuous Xerox copier project on a monthly basis for two years which successfully identified over 200 cost centers at Washington Hospital Center. The project identified zero usage copiers. Prepared an Excel spreadsheet and tracking system for cost centers with meter usage, previous monthly billing, the name of cost center name, number, and contact personnel, Xerox copier model and serial numbers which were all provided to WHC's and Xerox management. This project and resulting information prevented Xerox Corporation from double billing Washington Hospital Center for non-operational machines and prepared journal entries to reflect changes. Worked closely with various departments such as design and construction, Biomed, and finance to close out work in progress accounts. Researched, reconciled and analyzed 250 construction in progress project accounts utilizing Lawson fixed asset management system and Excel spreadsheets. Reviewed support documentation, contracts, and the hospital's standard operating procedures. Tracked obligations and expenditures on a monthly basis from generated Lawson reports. Presented findings to Washington Hospital Center's management which decided which construction in progress accounts to close out. 01/2000 to 01/2001 ACCOUNTS PAYABLE REPRESENTATIVE Company Name － City 40 hours/week
MANAGED FINANCIAL FUNCTIONS AND COORDINATED DAILY ACCOUNTING FUNCTIONS of a high profile regional medical facility. Formulated and implemented processes for reviewing recurring payments and processing invoices, vouchers, reimbursements and check requests. Performed necessary administrative support for payment documentation. LED EXTENSIVE BUSINESS STUDIES to identify and resolve payment challenges and conflicts among business partners. Conducted analyses and evaluated the effectiveness of programs and operations to determine options for problem resolution within the company while considering the impact on cost controls. Partnered with procurement department to resolve all pricing and quantity issues. CUSTOMER SERVICE Provided assistance and advice to internal and external customers professionally and courteously, adhering to established timelines for a response. Identified appropriate referrals and alternatives when required. Valued by management and colleagues for exceptional customer service practices. EFFECTIVE ORAL AND WRITTEN COMMUNICATION: Communicated efficiently with diverse stakeholders and customers at all levels. Independently prepared, designed and edited reports, letters, memos, spreadsheets, forms, correspondence, summary statements, briefs, flowcharts and other documents. Ensured all communications adhered to organizational standards for construction, format, and completeness, including rules of spelling, punctuation, language use, and understandable language guidelines. Education and Training 06/2012 MASTER OF BUSINESS ADMINISTRATION : Accounting Strayer University － State Accounting 1986 BACHELOR OF SCIENCE Southern University at New Orleans － City , State Skills account reconciliations, ACCOUNTING, accounting system, accruals, administrative support, asset management, ATTENTION TO DETAIL, balance sheet, billing, budget, business strategies, ORAL, CONCISE, content, contracts, customer service, design and construction, documentation, email, SENIOR MANAGEMENT, finance, FINANCIAL, financial accounting, financial analyses, financial controls, financial management, financial reports, financial statements, fixed assets, forms, general ledger, Lawson, letters, Lotus Notes, Meditech, Excel spreadsheets, Excel, office, PowerPoint, MS Word, organizational, payroll, personnel, copiers, policies, PRESENTATIONS, pricing, problem resolution, processes, procurement, progress, QuickBooks, researching, spreadsheets, spreadsheet, tax, WRITTEN COMMUNICATION, Xerox copier
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ACCOUNTANT
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GLOBAL HR MANAGER Summary A Global HR Professional with 10+ years' progressive experience across industries and geographies. A unique skillset combination project management , HR business partnering, and building HR programs aligned with business strategy to drive successful results. Highlights Microsoft Word, Excel, Project, Visio, Power Point, SAP, Adobe Acrobat Professional Experience Global HR Manager June 2012 to September 2015 Company Name － City , State Leading US R&D Center Rockville, MD Relocation Project Managing Technical Leadership Program (TLP), a rotational leadership development program - partnering with senior leaders in manufacturing and HR Business Partners across US, Germany, Italy, UK, Switzerland, China, India, and Brazil Designed and lead cross-function key strategic HR projects and programs for manufacturing (2,600+ employees) : Flight Risk Analysis and Mitigation, Technical Development Global Career Framework, and Global Job Family Architect etc Facilitated 7 Global Engagement Survey "Result to Action" deep-dive sessions with global function leaders and local HR partners biennially Partnered with Director of Leadership Development to redesign M Compass, the first-time manager development program Rolled-out Mentoring Program for developing top 40 talents within manufacturing organization annually Designed corporate and divisional learning nomination process to ensure fair allocation across manufacturing locations Drive and roll-out divisional HR processes globally, ensured timely completion, compliance and final submission to corporate: Performance Management Process, Organization Talent Review, and Stock Award Program Nominations etc Leading Talent Management and Development Process improvements at all major sites with a special focus on Manufacturing head's staff and next level positions. Identifying succession gaps during the OTR Talking Talent Sessions for top 2 level 50 successors annually Overseeing and be ultimately responsible for data analysis and project support of a team of 1HR Analyst and 2 HR Interns. Global HR Analyst November 2010 to June 2012 Company Name － City , State Developed and implemented staffing process for Global TLP Associates with distinct approaches in China, India, and Brazil. Provided online training support of technical knowledge, management skills, and language learnings for TLPs and top talents. Organized Global HR Monthly Leadership Meeting with local HR heads around all manufacturing sites. Facilitated performance calibration process and annual merit and incentive planning process for Manufacturing function. HR Generalist May 2009 to August 2010 Company Name － City , State Analyzed competency and knowledge gap and designed action plans for IT functional off-shoring project in India. Redesigned organizational structure & hiring strategies for 200 employees at a new manufacturing plant in Germany. Designed & created Global Engagement Survey analysis reports for US, Latin America, IT, Finance, and Communications. HR Generalist July 2006 to June 2008 Company Name － City , State Delivered strong management of diverse human resources functions for client base of over 300 employees at headquarters including staffing, training, organizational development, labor relations, and HR information systems administration Designed recruitment strategy action plan and set challenging benchmarks to evaluate recruiting partners Successfully staffed over 200 positions at headquarters and R&D laboratories in a timely and effective manner Utilized SAP Human Resources Information Systems (HRIS) for personnel changes; designed automatic analysis reports Collaborated with HRIS specialist to improve data accuracy in SAP system and monthly, quarterly, and annual reports Effectively handled labor relations cases in support of organizational restructuring efforts Played a key role in the revision of labor contracts and employee handbook to achieve legal compliance Contributed to Kraft's recognition as China's Top Employer in 2007 in a survey conducted by CRF, a European HR consulting firm, while partnering with teams in compensation & benefits and organizational development. HR Specialist August 2003 to July 2006 Company Name － City , State Managed the implementation of HR practices and services among 2,200+ sales employees in 45 regional offices in China Developed HR plan with responsibility for performance evaluations, salary negotiations, headcount budget management Supervised Nestlé campus recruitment and interviewing process with Assessment Center tool among top universities in China Consulted with personnel on important HRIS maintenance and database administration projects Prepared monthly HR reports detailing turnover, headcount balance, staffing efficiency, organizational charts, and HR ROI's Coordinated annual salary review and compensation analysis and processed employee incentive adjustments processes. Education Master of Industrial and Labor Relations : Human Resources and Organizations , 2010 Cornell University, School of Industrial and Labor Relations － City , State , USA Human Resources BBA : Human Resource Management , July 2003 TIANJIN UNIVERSITY OF FINANCE & ECONOMICS － City , State , China Resource Management Languages Mandarin Chinese (native), Spanish (basic), German (basic) Professional Affiliations Global Professional of Human Resources (GPHR), Society for Human Resource Management (SHRM) July 2012- Present
Professional of Human Resources (PHR), Society for Human Resource Management (SHRM) July 2012 -Present Skills Adobe Acrobat, Analyst, Architect, balance, basic, benefits, budget management, calibration, charts, consulting, contracts, client, data analysis, database administration, Finance, focus, functional, German, hiring, HRIS, Human Resources, HR, Information Systems, labor relations, Latin, Leadership, Leadership Development, legal compliance, Director, management skills, Managing, Mandarin Chinese, Mentoring, Excel, Power Point, Microsoft Word, negotiations, next, organizational development, organizational, Performance Management, personnel, processes, recruiting, recruitment, Risk Analysis, sales, SAP, Spanish, staffing, strategy, strategic, Vaccines, Visio, annual reports
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HR
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BUSINESS DEVELOPMENT MANAGER Summary Seeking an Account Manager role that offers a vibrant workplace where I can use my 13 years of account management experience. Highlights Trained in business development Accomplished in relationship selling Proven sales track record Recruiter training Sales management Team leadership Sales coaching Accomplishments Aerotek Top Producer in the Midwest in 2007 and 2008 Devised successful recruiting plans for multiple clients cementing their positions as cornerstone accounts. Created strategies to develop and expand existing customer sales. Experience 07/2016 to Current Business Development Manager Company Name － City , State Positioning information security solutions to large Commercial and Public Sector clientele; Ability to effectively profile target accounts; Professional networking to build relationships with C-level executives and decision making managers at targeted clients; Continuing education on evolving networking, unified communication, virtualization, and storage technology. 02/2016 to 07/2016 Engineering/IT Account Manager Company Name － City , State Responsible for the day to day activities necessary for billable headcount, revenue, and margin growth. To ensure client satisfaction and service delivery through New Business Development, Account Management, Recruiting and Leadership/Mentorship of a dedicated team of Technical Recruiters. Train and develop recruiters. Recruit as necessary in order to fill strategic positions. 09/2010 to 01/2016 Account Executive Company Name － City , State Industry: Healthcare IT Project, Technology & Staffing Solutions. Responsibilities: Identify, prospect and secure business opportunities to support new revenue growth for specific geographic area; Develop and implement sales/recruiting strategies for new account prospects focusing primarily on higher margin retail prospects and new business opportunities within active and inactive accounts; Drive activity/results through the leveraging and consistent application of best practice sales processes and initiatives; Work primarily within the Healthcare industry (payers, providers and life science). Lead, develop and mentor recruiters. 08/2009 to 09/2010 Business Development Manager Company Name － City , State IT Project, Technology & Staffing Solutions. Responsibilities: Identify, prospect and secure business opportunities to support new revenue growth for specific geographic area; Develop and implement sales strategies for new account prospects focusing primarily on higher margin retail prospects and new business opportunities within active and inactive accounts; Work with Regional Director and VP to plan, conduct and follow up on sales calls; Drive activity/results through the leveraging and consistent application of best practice sales processes and initiatives. 05/2005 to 08/2009 Senior Account Manager Company Name － City , State Civil Engineering, A&E, Environmental and GC. Responsibilities: Specialized in contract staffing for the civil engineering, environmental, architectural and construction industries; Responsible for the entire sales process, including prospecting, selling, negotiation, and closing; Sales forecasting, lead generation and prospecting; Strategically manage call cycles; Expand and maintain territory business by working with accounts to meet and exceed annual sales objectives; Maintain superior relationships with contacts and decision-makers; Consistently maintain monthly sales quota and revenue goals; Maintain activity standards (number of sales calls, quantity of face to face meetings, time spent prospecting, account renewals, etc.); Maintaining sales activity in the Siebel database for reporting purposes; Train and develop recruiting teams to fulfill delivery. 01/2004 to 05/2005 Senior Recruiter Company Name － City , State Consulting with client hiring managers to thoroughly understand the clients' needs; Developing creative sourcing strategies and leveraging resources to recruit high caliber candidates through online social networking, direct sourcing, community involvement, professional networking, and local media resources; Interviewing and assessing candidate qualifications through a combination of behavioral interviews and competency based evaluations; Developing a network of ready to work candidates to meet the current and anticipated needs of clients; Facilitating interviews between the candidate and client, including candidate preparation and client briefing; Conduct debriefing with candidates and customers following interviews; Develop long term relationships with employees while on assignment and providing career coaching; Maintaining and updating thorough, accurate, and compliant documentation of all client, candidate and temporary interactions via technology solutions. 05/1999 to 04/2003 Managing Director Company Name － City , State Sheet/coil steel sales; Secure new and existing business; Supervise warehouse staff; Organize loads for delivery/collection; Maintain inventory. Education May 1999 Bachelor of Science : Technology and Management University of Bradford － State , UK Technology and Management Skills Salesforce, Siebel, Fox and Bullhorn CRM/ATS experience.
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BUSINESS-DEVELOPMENT
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ENGINEERING INTERN Summary Candidate with a fifteen months experience in production supervising and manufacturing seeking opportunity in field of Quality, Supply Chain and Manufacturing Highlights DMAIC, Failure Modes and Effective Analysis (FMEA), Kaizen, Lean Manufacturing , 5S, Value Stream Mapping, Root Cause Analysis, PFMEA Quality tools: Statistical Process Control, Process Capability, ANOVA, Gage R & R
Software: Programmable Logic controls (PLC), Discrete Control system (DCS), Microsoft office, Minitab, Pro-E, Working knowledge of Auto-Cad , C++, C, Visual Basics, Process flow diagram Accomplishments Manufacturing a 9 Volt battery with minimum process variability and cost of production Jan 2014 - April 2014 Designed statistical experiment to derive significant factors in manufacturing a baking soda based 9V battery Analyzed the voltage readings to achieve 9V with little variation possible by adjusting factors and at low cost using ANOVA, Fractional factorial, Central composite design, cost analysis, T-tests, Path of steepest ascent Applied statistical process control tools to check whether the process is in-control Used Capability analysis to compare actual process performance to the performance standards established by customers. Implementing quality assurance tools like method of steepest ascent, response surface modelling, statistical process control, process capability analysis to achieve the continuous production of consistent output 9V batteries Achieved results with minimum process variability at least possible cost Supply Chain Management and Initiatives at AMUL Diary Sept 2013 - Dec 2013 Studied and analyzed the Supply Chain of AMUL Diary and suggested improvements in their Supply Chain Management to maximize the profit Analyzed the role of information in the Supply Chain of AMUL diary such as EIAS,GIS,DISK Advantages of E-initiative Suggested financial implications such as improve logistics transportation through integrated Railway system. Reduced transportation time by choosing the nearer sites in their expansion plans Improved distribution network in retail outlets, supermarkets to increase reach Demand Forecast For Ellicott Food Court, Campus and Dining at University at Buffalo Sept 2013 - Dec 2013 Suggested improved forecasting techniques to reduce the wastage of food and maximize the profit Implementation of quantitative forecasting techniques over EFC'S subjective forecasting technique Lean Approach in Manufacturing and Healthcare Industry Jan 2014 - May2014 Studied and Analyzed the case related to manufacturing industry Toyota Mapped A3 after analyzing the current issues, and suggested improvements and implemented corrective measurements Applied same approach in healthcare industry and brainstormed benefits Identified challenges and suggested methods in streamline current process. Experience Engineering Intern May 2014 to Aug 2014 Company Name － City , State Research and Development of new product, Rubber Screen Panels used in mining industries Manufacturing and Production of new product using Injection Molding technique Scheduling and Planning operations Implementation of strategic planning and control Application of Lean manufacturing Efficient handling Injection Molding machine Followed ISO 9001 Community Beer Works, Lean Six Sigma Intern. Sep 2013 to Dec 2013 City , State Applied six sigma tools DMAIC to the transaction process in an organization Reviewed and applied 5S, cause and effect diagram, histogram, Pareto Chart, Value Stream Mapping etc. Analyzed and Improved process by which more profit can be generated by an organization Suggested use of a portal which reduces the lead time between ordering and receiving in transactional process National Organic Chemicals of India Limited (NOCIL) Rubber Chemical Division. Navi Mumbai, India. Production Supervisor Jul 2011 to Jul 2012 Supervised production unit known as CBS (n-cyclohexylamine 2- benzothiozole sulpanamide which produced chemical which is further used as accelerator in production of tires by clients such as MRF ( Madras Rubber Factory), Monsento (company in brazil) Handled distillation columns, pressure vessels and valves controlled by PLC and DCS Efficiently maintained distillation columns without any single event of mishandling Followed hazardous operability process (HAZOP) Implementation of failure mode effective analysis (FMEA). Education Master of Science , Industrial Engineering Dec 2014 University at Buffalo, The State University of New York GPA: 3.35/4.0 3.35/4.0 Industrial Engineering Design and Analysis of Experiments, Supply Chain Modelling and Optimization, Production Planning and Control, Six Sigma Quality, Facility Design, Quality Assurance, Sustainable Manufacturing, Lean Manufacturing, Computer Integrated Manufacturing, Project Management. Bachelor of Engineering , Chemical Engineering Aug 2011 University of Mumbai － City , India Chemical Engineering Instrumentation and Process Control, Reaction Kinetics, Transport Phenomena, Environmental Engineering, Heat Transfer Operations, Mass Transfer Operations, Chemical Engineering Thermodynamics. Skills Auto-Cad, C, C++, clients, HAZOP, ISO 9001, Logic, Microsoft office, Works, Minitab, Optimization, PLC, Pro-E, profit, Project Management, Quality, Quality Assurance, receiving, Research, Scheduling, Six Sigma, Statistical Process Control, strategic planning, Supply Chain, Visual Basics,
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ENGINEERING
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Professional Summary Knowledgeable of banking procedures and finance, sales and risk management whose success is based on integrity, exceptional customer service, efficiency and ambition. Self-motivated professional, highly proficient in developing creative solutions and implementing objective decision making. Skilled for managing multiple projects at one time. Ability to work equally in both team-oriented and self directed environments. Core Competencies Credit & financial analysis Analytical problem solver Excellent communicator Action planning Relationship management Risk management Strategic thinking Deadline efficient Detailed oriented Excellent time management Achievements Increased revenue production 110% per annum resulting in to a profitable portfolio, Wells Fargo 2015 Year to date loan volume growth 162%, deposits 230% and partner production 180% 2013 recipient of Gold Star Award of Western Mountain Region, Wells Fargo Bank 2 times Gold Star Award recipient Wells Fargo Bank 2014 1 time Gold Star Award recipient Wells Fargo Bank 2015 Annual Pinnacle Award Recipient for top 20% producer, US Bank 2010 Star of Excellent recipient for highest scores customer service, US Bank 2009, 2010, 2011 Chamber Development Award, Wethersfield, CT 2005, 2006, 2007 Award of Excellence, top producer, Fleet Bank 2002, 2003 Experience Branch Manager , 01/2004 Company Name - City , State Received region performance recognition for increased sales and customer service. Motivated, trained and increased employee productivity by 45%. Maintained and built strong relationships while assisting and advising in financial decisions. Implemented a new up-selling program of banking products to exceed goals & expectations. Executed branch objectives, improved product profitability and service performance. Dramatically increased branch revenue through various partner referrals. Made initial analysis on applicant's financial status, credit and property evaluation. Business Banking Officer , 01/2009 to 11/2012 Company Name - City , State 2010 Annual Pinnacle Winner for Outstanding Performance. Source, develop, expand, service and retain profitable business banking relationships. Provide the highest level of professionalism and outstanding customer service. Structure banking solutions in order to help the customer reach success financially. Perform complex financial analysis in the area of credit, cash flow and collateral. Obtain and monitor financial statements and credit information of existing portfolio. Proactively partner with customers to better understand their business goals and strategies. Work closely with underwriting to accurately complete credit requests in a timely manner. Partner with bank internal and external teams to increase cross-sell opportunities. Ensure highest level of accuracy and clarity in all communications. Director of Business Operations/Finance Officer , 01/2005 to 01/2009 Company Name - City , State Designed, developed and presented project sales models to increase business. Developed sales campaigns and marketing projects. Acquired, sourced, serviced and expanded new client relationships. Monitored business productivity and ensured quality in all levels of business production. Developed a new business plan that oversaw all new business sectors. Performed all accounting for federal and state tax obligations and sales reports. Prepared monthly, quarterly and annual financial statements. Monitored the progress of open funds budget, fiscal reports, revenues contracts, acct payables and receivables. Business and Consumer Banking Specialist , 01/2002 to 01/2004 Company Name - City , State 2003 Annual Star of Excellence. Achieved great success in sales and customer service. Advised and suggested financial and credit solutions. Reviewed and gathered client financial and credit information. Regularly visit business customers to better understand banking needs and maximize results. Effectively partnered with other lines of business bankers to deliver full range of products. Organized and managed special events and promotions. Proactively partnered with external partners to attain new business leads. Education Masters Business Administration : 2011 Keller Graduate School of Management - City , State Bachelor of Science : Business Administration/Finance , 2009 Central Connecticut State University - City , State Business Administration/Finance Professional Development Credit Risk Fundamentals, US Bank 2011 Omega Credit Analysis Certification, US Bank 2011 Organizational Development and Leadership Certificate, US Bank 2010 FDIC Certification, Central Connecticut State University 2009 Community Involvement United Way, Junior Achievement, Executive Board Member Women's Chamber of Commerce of Southern Nevada, NAWBO Corporate Committee Member Computer Skills Microsoft Office (word, excel, power point, outlook) Share point, Wells Fargo systems
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BANKING
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INFORMATION TECHNOLOGY COORDINATOR Professional Profile B.S. graduate with a record of success implementing IT solutions. Demonstrated commitment to quality and customer service, detail oriented, strong team player, self motivated, demonstrated exceptional analytical skills, proven ability to work effectively and cross functionally with all levels of management with responsibilities increasing in scope. 9+ years of experience as Client/Server developer using Transact SQL, PL\SQL, Classic ASP, ASP.net, HTML, DHTML, XML, JavaScript, using CSS layout and design principles. 7+ years of managing project timeliness, accuracy, approving high-level and detail designs, as well as managing successful test plans. Directed all stages of software development including requirements, design, coding, testing and implementation of several company wide Intranet initiatives like Ovations! - An associate rewards and recognition program used by over 30,000 employees; Kronos TM Workforce Central - a time and attendance program for 13,000 non-exempts employees. Several projects included the management of offsite vendor resources. Experience using the following database management tools MS SQL Server 6.5,7, 2000 and 2005, My SQL, and Oracle 9i. Proficient with MS Windows, MS Office, Minitab, Business Objects, Adobe CS3 Web Edition, Visual Studio, Frontpage, PaintShop Pro. Experience Information Technology Coordinator Nov 2003 to Current Company Name Provide technical support throughout the office from building and managing the web presence, networking computers and other office equipment as well as researching grant opportunities for the implementation of a technology component for the Leadership SOAR program. Responsible for building capacity for the foundation within the area of information technology by helping them move closer to a paperless environment. The scope of my role is to streamline IT operations, implement an effective online marketing and media strategy, automate the work processes for employees, and centralize the activities of GivingBack Foundation, Inc. by using the internet and other media. Web Developer Jun 2003 to Current Company Name As webmaster I was responsible for the wing-to-wing implementation of online solutions for small businesses using the full System Development Life Cycle. All projects were delivered 100% on time, within budget by correctly assessing needs upfront, and gathering detailed design specifications that prevent scope creep. I was directly involved in the design/develop/testing phases, the implementing of database systems using Classic ASP/ASP.net 2.0 and MS SQL Server 2000/2005 in the Windows Hosting environment, PHP 4.0 - 5.0 and MySQL 4 in the Linux Hosting environment as well as providing support operations, and evaluating the overall system performance after project launch. A few key ASP.Net/MS SQL 2005 solutions implemented during this period were vendor developed ad tracking and e-mail newsletter marketing software. Clients relied upon the research and cost benefit analysis provided to determine the best solution that met their needs and budget. Intranet Application Support Analyst Jan 2003 to Jul 2007 Company Name Key responsibilities were to manage the timeliness and accuracy of system parameter setups and data migration of files for private label and bank card projects. Worked with functional areas such as Marketing, Risk, Fraud, Operations, and Collections to ensure that parameters implemented met project requirements by serving as the IT lead responsible for overcoming any organizational and technical barriers that arose. During this period I was able to successfully multi-task and manage several projects concurrently making my role key in the successful implementation of 14 new portfolios that had a combined growth of $1.26B in new receivables. Implemented successful business-wide initiatives such as: Ovations! - An associates rewards and recognition system. Primary responsibility was to enhance the system's Graphical User Interface and make it more intuitive for the users. The completed project resulted in a 50% increase in system productivity while remaining stable during peak usage periods. This was accomplished by managing the wing-to-wing project implementation with the selected outside vendor and internal IT teams involved. Kronos TM Workforce Central - Key responsibility was to stabilize the application within the Windows 2k/Oracle 9i infrastructure by leveraging a test server for validating patches, and major version updates by the vendor. Once moved to the live production environment, load balancing between 3 application and 1 database server was implemented to better support peak usage times. This allowed the system to always be available for users to accurately record their time and ensured the Human Resource department they were within 99% compliance in handling employee payroll. Managed Offshore Resources during several key Intranet initiatives by assisting in the review and approval of high-level and detail design of business requirements for the enhancements/maintenance of other miscellaneous web applications within the scope of the Consumer Finance IT build team. After the testing phase was complete I assured the hand off from the build to the production run team was a seamless transition that did not interrupt any existing production processes. Initiated the role of a technical support contact providing maintenance and enhancements for three integrated business tracking systems built with classic ASP and MS SQL used to manage the work flow for a Portfolio Services department of 120 associates. Phases of the application were being built by members of the Information Management Leadership Program (IMLP), each with specific requirements to implement within their six month rotation. These rotations left a support gap which I filled to address any system issues as they rose. This resulted in a smoother transition between the IMLP members by allowing them time to focus on and fulfilling their requirements of the program instead of immediately coming into a new rotation addressing issues left by a previous colleague. Implemented a database migration plan from MS SQL Server 6.5 to 2000, which included maintenance schedules and archiving. By the structure of the two versions MS SQL server being completely different, it had to be a two phased approach. Phase one required a migration from 6.5 to 7.0. Phase two was to migrate from 7.0 to 2000. Since support was going to be dropped for MS SQL Server 6.5 the entire project had to be completed within 30 days. This migration allow me to implement a regularly scheduled maintenance plan that reduced end-user downtime from 10 - 20 hours per month to zero The Subject Matter Expert for the Mid-Range Application group in Stamford responsible for conducting a transfer of knowledge from the Atlanta data management personnel back to the Mid-Range team for ongoing support. Due to the elimination of curtain business functions this process had to be successfully completed within 60 days to prevent the possible impact of production systems there after. Education Bachelor's , Computer Information Systems DeVry University － City , State , US 9/2000 - 6/2004 DeVry University, Alpharetta, Georgia Bachelor's Degree, Computer Information Systems Academic Honors: Dean's List, Hope Scholarship GPA 3.46 while working and attending school full-time Affiliations GivingBack Foundation, Inc Certifications Six Sigma Green Belt Certified Skills Marketing, Operations, Database, Asp, Ms Sql Server, Sql, Sql Server, Technical Support, Testing, Asp.net, Budget, Clients, Database Systems, Life Cycle, Linux, Ms Asp, Ms Sql Server 2000, Mysql, Online Solutions, Php, Project Launch, Solutions, Sql Server 2000, System Development, Closer, Media Strategy, Networking, Online Marketing, Bank Card, Collections, Credit, Data Migration, Receivables, Intranet, Maintenance, Application Support, Archiving, Data Management, Subject Matter Expert, Work Flow, Business Requirements, Engineer, Finance, Graphical User Interface, Increase, Kronos, Load Balancing, Offshore, Oracle, Payroll, Production Environment, User Interface, Belt Certified, Black Belt, Six Sigma, Six-sigma, .net, Associate, Client/server, Coding, Css, Customer Service, Database Management, Detail Oriented, Dhtml, Flash, Frontpage, Html, Javascript, Microsoft Sql Server, Microsoft Sql Server 2000, Minitab, Ms Office, Photoshop, Project Management, Receptionist, Retail Sales, Self Motivated, Software Development, Structured Software, Team Player, Test Plans, Time & Attendance, Time And Attendance, Visual Studio, Xml
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INFORMATION-TECHNOLOGY
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ENGINEERING INTERN Professional Summary Petroleum Engineering Graduate and Military Veteran seeking a full-time position in an organization that will allow for professional growth, a long career, and meaningful employment. Over 4 years of operations and management experience and 6 months of Engineering Internship experience working on multi-million dollar projects. Highly-motivated and quick learner. Can perform in fast-paced environments, make sound decisions, and direct and provide personnel with technical guidance. Embraces new challenges. Core Qualifications SolidWorks 2005 Electrical drafting Tube furnaces Experience 06/2015 to 08/2015 Engineering Intern Company Name － City , State Reviewed project instructions and specifications to identify, modify and plan requirements. Used software applications to simulate working conditions of units and components in order to investigate proposals for improving equipment performance. Conferred with technicians, submitted reports to engineering department staff, and recommended design changes. Obtained specified equipment performance by calculating required capacities of proposed systems. Analyzed equipment performance by reading dials and meters which measure temperature, pressure, volumetric output and input at operating conditions. Developed safety and operating procedures to be employed by workers who operate pipeline equipment. Developed total utilization tool for all natural gas compressors maintained by the company. Developed blow-down sizing tool and purge-time tool for various pipe configurations to be used in pipeline operations. 06/2014 to 08/2014 Field Engineering Intern Company Name － City , State Prepared production progress reports for management. Scheduled the project in logical steps and budgeted time required to meet deadlines. Conferred with supervisory personnel, owners, contractors, and design professionals to discuss and resolve matters such as work procedures, complaints, and construction problems. Directed and supervised workers by planning, organizing, and directing activities concerned with the construction of systems. Operated and maintained personal protective equipment. Verified that safety equipment was available to employees, and monitored the use of equipment. Inspected facilities, machinery, and safety equipment to identify and correct potential hazards. 09/2011 to 01/2012 Assistant Service Manager Company Name － City , State Provided customer service by greeting and assisting customers and responding to customer inquiries. Supervised employees who were engaging in sales, inventory-taking, reconciling cash receipts, and performing services for customers. Monitored sales activities to ensure that customers received satisfactory service and quality goods. Instructed staff on how to handle difficult and complicated sales. Examined merchandise to ensure correct prices are displayed and that the product functioned as advertised. Authorized payments and merchandise returns when problems arised. Performed work activities of subordinates such as cleaning shelves and organizing displays. Trained and evaluated personnel in sales and marketing skills, while recommending employees for promotion or termination when appropriate. Prepared work schedules and kept records of employees' schedules and time cards. 09/2006 to 10/2010 Non-Commissioned Officer Company Name － City , State Provided leadership, instruction, training, supervision, and mentoring to a team of 4 to 30 members. Ensured team readiness through quality control of equipment, risk management assessment, and constant updated training. Monitored execution of operations involving security, safety, logistics, communication, equipment and personnel tracking. Performed log keeping of significant events regarding security, safety, operations, communications, and reported to higher level of management when necessary. Oversaw area of operations by communicating with incoming units, relaying pertinent information, and tracking their progress. Supervised the administrative operations of a fledgling foreign police force, and provided operational and technical guidance. Developed into a qualified leader who trained and directed teams while coordinating with supporting units. Education May 2016 Bachelor of Science : Petroleum Engineering LOUISIANA STATE UNIVERSITY － City , State Petroleum Engineering Interests THETA CHI FRATERNITY Philanthropy Committee Chairman INTRAMURAL SPORTS Flag Football Soccer Skills administrative, cash receipts, customer service, directing, instruction, inventory, leadership, logistics, machinery, marketing, mentoring, natural gas, organizing, personnel, police, progress, promotion, proposals, quality, quality control, reading, reconciling, risk management, safety, sales, supervisory, supervision Additional Information EXTRACURRICULAR ACTIVITIES THETA CHI FRATERNITY Philanthropy Committee Chairman INTRAMURAL SPORTS Flag Football Soccer
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ENGINEERING
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TEACHER Summary Kind and compassionate Elementary School Teacher dedicated to creating an atmosphere that is stimulating and encouraging to all students. Enjoys using modern technology in the classroom. Highlights Texas Teaching Certificate with Early Childhood Education endorsement Urban public schools background Critical thinker Title I knowledge Curriculum development Standardized testing techniques Learning assessments IEPs knowledge Decisive Flexible and adaptive Calm under pressure Member of Association of Texas Professional Educators Accomplishments Worked with a committee of fellow educators to develop campus wide curriculum development. Skills *Classroom management *Records of Progress *Small group/Guided Reading Instruction *Hands on Math Instruction Experience Company Name August 2011 to Current Teacher City , State Observed and assessed student performance and kept thorough records of progress. Implemented a variety of teaching methods such as lectures, discussions and demonstrations. Established clear objectives for all lessons, units and projects. Encouraged students to persevere with challenging tasks. Set and communicated ground rules for the classroom based on respect and personal responsibility.Identified early signs of emotional, developmental and health problems in students and followed up with parents. Tutored children individually and in small groups to help them with difficult subjects. Taught after-school and summer enrichment programs. Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance. Established positive relationships with students, parents, fellow teachers and school administrators. Mentored and counseled students with adjustment and academic problems. Collaborated with other staff members to plan and schedule lessons promoting learning and student engagement. Contributed ideas at weekly staff meetings each month. Employed a broad range of instructional techniques to retain student interest and maximize learning. Implemented remedial programs for students requiring extra assistance. Took appropriate disciplinary measures when students misbehaved. Improved students' reading levels through guided reading groups and whole group instruction. Created lesson plans in accordance with state curriculum and school-wide curriculum standards. Accepted coaching from fellow teachers and administrators and immediately incorporated feedback. Worked outside normal hours to be available to answer parent and student questions. Used children's literature to teach and reinforce reading, writing, grammar and phonics. Enhanced reading skills through the use of children's literature, reader's theater and story time. Differentiated instruction according to student ability and skill level. Taught students to exercise problem solving methodology and techniques during tests. Taught students in various stages of cognitive, linguistic, social and emotional development. Strengthened parent-teacher and parent-child communication by holding regular parent-teacher conferences. Encouraged students to explore issues in their lives and in the world around them. Employed a wide variety of fiction and non-fiction textual materials to encourage students to read independently. Encouraged parents to take an active role in their child's education. Company Name February 2011 to May 2011 Reading Tutor City , State Tutored children individually and in small groups to help them with difficult subjects. Company Name September 2006 to August 2008 4th Grade Teacher City , State Observed and assessed student performance and kept thorough records of progress. Implemented a variety of teaching methods such as lectures, discussions and demonstrations. Established clear objectives for all lessons, units and projects. Encouraged students to persevere with challenging tasks. Set and communicated ground rules for the classroom based on respect and personal responsibility.Identified early signs of emotional, developmental and health problems in students and followed up with parents. Tutored children individually and in small groups to help them with difficult subjects. Taught after-school and summer enrichment programs. Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance. Established positive relationships with students, parents, fellow teachers and school administrators. Mentored and counseled students with adjustment and academic problems. Collaborated with other staff members to plan and schedule lessons promoting learning and student engagement. Contributed ideas at weekly staff meetings each month. Employed a broad range of instructional techniques to retain student interest and maximize learning. Implemented remedial programs for students requiring extra assistance. Took appropriate disciplinary measures when students misbehaved. Improved students' reading levels through guided reading groups and whole group instruction. Created lesson plans in accordance with state curriculum and school-wide curriculum standards. Accepted coaching from fellow teachers and administrators and immediately incorporated feedback. Worked outside normal hours to be available to answer parent and student questions. Used children's literature to teach and reinforce reading, writing, grammar and phonics. Enhanced reading skills through the use of children's literature, reader's theater and story time. Differentiated instruction according to student ability and skill level. Taughtstudents to exercise problem solving methodology and techniques during tests. Taught students in various stages of cognitive, linguistic, social and emotional development. Strengthened parent-teacher and parent-child communication by holding regular parent-teacher conferences. Encouraged students to explore issues in their lives and in the world around them. Employed a wide variety of fiction and non-fiction textual materials to encourage students to read independently. Encouraged parents to take an active role in their child's education. Education The University of Texas 2002 Master of Arts : Education City , State , USA Education Worked as a Graduate Assistant in the Education and Counseling Department at the University. Worked
with adult students working to gain their GED. The University Of Texas 1998 Bachelor of Arts : Psychology Government Early Childhood Development and Child Psychology City , State , USA Psychology Government Early Childhood Development and Child Psychology
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TEACHER
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ENGINEERING TECH Summary Dedicated team player with extensive knowledge of electrical engineering concepts and a creative aptitude for new product development. Highlights Seasoned Lab Expert : 12 years SEM,EDX, DIB and high precision laboratory skills including X-Ray Analysis, Gas Chromatography equip/techniques, High Purity Liquid Chromatography equip/techniques, Stress/Strain collection Expert in multiple lab equipment including but not limited to MicroPolisher, MicroCleaver, Goniometer, Oscilloscopes, Automated Function Generators, Power Supplys and Multimeters Software Connoisseur: Upper level expertise in C++ , SQL, Verilog , VHDL, MatLab, PSpice, LTSpice, PowerWorld , LabView, Windows 2000/XP, Web Design, MS Office (Excel, Project, PowerPoint and Word), and HTML programming. Experience Engineering Tech , 09/2008 to Current Company Name － City , State Worked in engineering team running, compiling, developing, and analyzing factory experiments aimed to improve Intel's Far Back End Lithography process. Used computer and speaking skills to successfully complete and report multiple individual/group tasks related to equipments' performance.(developed automated reports using SQL that displayed factory performance) Developed procedures for advanced maintenance on semiconductor equipment that would transfer worldwide.(owned best know methods specfication that describes lab procedures and areas best know methods) Worked to save money and improve performance (saved >$13k in identifying opportunity to reuse reticle boxes) Manufacturing Technicican , 08/2000 to 09/2008 Company Name － City , State Performed advanced maintenance on high voltage equipment. Work environment included hazardous chemical / gas exposure and mitigation techniques for these exposures. Responded and communicated with senior engineers on daily positions Senior Capstone Project , 09/2007 to 06/2008 Company Name － City , State Specified, selected, and implemented a Supervisory Control and Data Acquisition System to gather data from wind generators and a weather station. Final system used a crossbow mote© that acquired generator speed, current output, voltage, wind speed, wind direction, temperature, and sunlight. Research and Development Associate , 05/2000 to 09/2000 Company Name － City , State Worked in wood products development, team-designing and testing pre-market materials. Assisted in all phases of product characterization and utilized project documentation defining standards, specifications, plans, prints, schematics and/or other necessary documentation required to achieve defined project goals. Head Freshmen Basketball Coach , 09/1999 to 03/2000 Company Name － City , State Guided a team of high school boys in developing athletic and social skills. Responsibilities included planning and organizing team meetings, practices and events, and had full social accountability of youths during away trips Research Assistant , 05/1999 to 10/1999 Company Name － City , State Participated in the implementation of a project to regulate nuisance vegetation using natural biological controls (grass carp). Responsibilities included preparing reagents and other media required for daily vegetation study, analyzing and logging vegetative samples in orderly fashion, and recovery of biological controls. Education B.S : Electrical Engineering , June 2009 Portland State University － City , State Electrical Engineering B.S : Biology Chemistry , June 2000 Southern Oregon University － City , State Biology Chemistry Certifications First Aid Certified, Blood Borne Pathogen Certified, Automated Electric Defibrillator Certified and CPR certified ('08).
Courses of Note
Applied Reliability, Thermodynamics, Electromagnetism I-II, Power Systems Design I-II, Micro- Electronics I-VI, Solid State Physics, Calculus I - III, Vector Calculus, Differential Equations , Statistics, Physics I-III, Computer Science I, Verilog ,Technical Writing, Digital Design, SEM , General/Organic/ Bio-Chemistry, Anatomy, Immunology , Ecology , Mammalogy, Evolution, Genetics, Plant Physiology and Entomology. Interests Intercollegiate Basketball Participant Southern Oregon Men's Basketball Team Member ('98 -'00) Chartered American Cancer Society's Hillsboro Relay for Life ('02) Arc volunteer of the month (08/02) Family, fishing, basketball, hiking and computers. Skills basic, C++, CPR certified, Data Acquisition, designing, Digital Design, direction, documentation, Electronics I, engineer, fashion, First Aid, HTML programming, Intel, LabView, market, materials, MatLab, Excel, MS Office, PowerPoint, Windows 2000, Word, Multimeters, natural, Oscilloscopes, Physics, Physics I, PSpice, speaking, quality, safety, Supervisory Control and Data Acquisition, schematics, SQL, Statistics, Systems Design I, Technical Writing, Verilog, VHDL, VI, Web Design
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ENGINEERING
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PHD CANDIDATE IN FINANCE Summary Self driven and highly motivated with several years of experience in Quantitative Research including quantitative modeling, econometric analysis, statistical analysis, model development, large data analysis. My work, both in Finance and Engineering has been based on the development, application, and testing of quantitative models. Excellent analytical/critical thinking and problem solving skills. Strong written and oral communication. Highlights Proficient in R, SAS, SQL, C++, Fortran, VBA Advanced Modeling Skills Project Management Experience Critical Thinking Skills Complex Problem Solving Skills Superior Research Skills Excellent Written and Oral Communication Self-motivated Professional Experience PhD Candidate in Finance 08/2010 to Current Company Name City , State Conduct research in Finance, specifically asset pricing and econometric modeling. Current work includes: 1) Do tax revenues Reduce Agency Costs and Increase Hospital Efficiency? Empirical Evidence from Washington State - conducted using Maximum Entropy Econometrics, 2) Return Distributions under GARCH Process with Sentiment Measures 3) Market Sentiment and its Effects on Stock Returns 4) A State-Space Model for Investor Sentiment and 5) Herding in Option Pricing Models – A State Space Approach. Visiting Instructor in Finance 09/2013 to 08/2014 Company Name City , State Taught MBA and Undergraduate Classes in Investments, Financial Markets and Institutions, Bank Financial Management, Introduction to Financial Management Visiting Asst. Professor in Finance 08/2008 to 06/2010 Company Name City , State Taught MBA and Undergraduate Classes in Financial Modeling, Strategic Business Problem Solving, Working Capital Management Research Assistant Professor 01/2001 to 02/2006 Company Name City , State Principal Investigator on projects for the development of mathematical models for life prediction of Nuclear Waste containers for the Yucca Mountain Nuclear Waste Repository (sponsored by DOE). Taught classes in engineering to graduate and undergraduate students. Research Scientist 10/1999 to 12/2000 Company Name City , State Worked on the development of mathematical models for life prediction of turbine engines blades for US Air Force fighter jets. Education Ph.D. : Materials Science and Engineering 6 1999 Georgia Institute of Technology (Georgia Tech) City , State , USA B. Tech. : Metallurgical Engineering 6 1992 IIT Bombay City , India Ph.D. : Finance 2015 University of Connecticut City , State , USA MBA : Finance 12 2007 Gonzaga University City , State , USA M.S. : Ceramic Engineering 12 1995 Georgia Institute of Technology (Georgia Tech) City , State , USA Sample Publications 1) Namjoshi Shantanu, McPherson Matthew Q, and Friesner Dan, Do tax revenues Reduce Agency Costs and Increase Hospital Efficiency? Empirical Evidence from Washington State, Global Business and Finance Review, Vol 17, Issue 2, Fall 2012, pp 137-160 2) S. A. Namjoshi and K. Hickman, The Impact of Morningstar Five-Star Ratings, Journal of the Academy of Finance, Summer 2010 3) Namjoshi Shantanu, Market Sentiment and its Effects on Stock Returns, 2nd International Conference on Emerging Trends in Finance & Accounting, August 9-10, 2013, SDM Institute for Management Development, Mysore, India. 4) Namjoshi Shantanu, Return Distributions under GARCH Process with Sentiment Measures, 2014 MBAA International Conference, Chicago IL, March 2014 5) Namjoshi Shantanu, A State-Space Model for Investor Sentiment, In Progress 6) Namjoshi Shantanu, Herding in Option Pricing Models – A State Space Approach, In Progress 7) K.S. Raja, S. A. Namjoshi, and M. Misra, Improved Corrosion Resistance of Ni-22Cr-13Mo-4W Alloy by Surface Nanocrystallization Materials Letters, 59 (2005) 570-574. 8) S. Mall, S.A. Namjoshi, and W.J. Porter, Effects of Microstructure on Fretting Fatigue Crack Initiation Behavior of Ti-6Al-4V, Materials Science and Engineering A 383 (2004) 334–340 9) Namjoshi S. & Mall S., Fretting behavior of Ti-6Al-4V under combined high cycle and low cycle fatigue loading, The International Journal of Fatigue 23 (2001) S455-S461. 10) Namjoshi S.A., Thadhani N.N., Modeling The Reaction Synthesis Of Shock-Densified Titanium-Silicon Powder Mixture Compacts, Metallurgical and Materials Transactions B, vol. 31B, no. 2, pp. 307-316B, Apr. 2000. 11) Royal T.E., Namjoshi S.A., Thadhani N.N., Mechanistic Processes Influencing Shock-Chemistry in Powder Mixtures of the Ti-Si, Ti-Al, and Ti-B Systems, Metallurgical and Materials Transactions A, vol. 27A, no. 7, pp. 1761-1771, July 1996 Accomplishments Academic Advisor: Graduated: 1 PhD. student (2005), 1 M.S. student (2004) Patents: - J. C. Lacombe, K. S. Raja, S. A. Namjoshi, M. Misra et al., “Methods for Fabrication of Porous Metal Templates and Growth of Carbon Nanotubes and Utilization Thereof,” US 20050276743 A1 - K. Paramguru, K. S. Raja, S. A. Namjoshi, M. Misra, “Method of Forming Nanoporous Surfaces and Coating Bioceramic on the Nanoporous Surfaces,” patent application pending, May 2004.
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FINANCE
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EXECUTIVE CHEF Professional Summary Executive Chef with 20 years of experience cooking in American, Mexican, Asian, French and Seafood environments. Prior work as prep cook, line chef, and sous chef. Energetic culinary professional with a blend of creativity, passion for food and exceptional cooking skills. Works well as a dynamic leader in high-pressure settings. Bilingual Chef with 20 years in cooking, hiring and training staff, creating schedules and managing labor costs. Executive Chef possessing an innate skill in creating exceptional menu items. Leads productive working environments that attract top-notch talent. Skills American/French classic cooking technique Beautiful presentation of food Mexican/American cuisine expert Effective planner Extensive catering background Food presentation talent Employed at CAMPEON , featured in Village Voice "Critics' Picks" column. Employed at LOLITA/REDLULU , featured in The New York Times Critics' Picks" column. Two Stars Work History Executive Chef 12/2013
to 08/2014 Company Name – City ,
State Assisted the owner to create a new sports bar/restaurant concept. Developed recipes and plate presentations. Responsible for the ordering and choosing Chinaware, small wares, silverware and glassware. Created Menus, prep lists for each station and delegated duties to each member of the HOH. Coordinated activities concerning food preparation, kitchen, and storage areas. Monitored food production areas for safety and sanitation practices and procedures. Set up production cycles, ensures proper inventory levels were available. Hands on execution of the line; directing kitchen employees with food production. Conducted proper pre-meals and other educational seminars with front of the house employees. Purchased food items and various products for the operation of the restaurant. Reduced food costs by 28 percent by using seasonal ingredients, setting standards for portion size and minimizing waste. Managed kitchen staff by recruiting, selecting, hiring, orienting, training, assigning, scheduling, supervising, evaluating and enforcing discipline when necessary. Maintained updated knowledge of local competition and restaurant industry trends. Developed menus, pricing and special food offerings to increase revenue and customer satisfaction. Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues. Actively involved in cost control, sanitation, menu development, training, recruitment, private dining and catering. Ensured all staff understood expectations and parameters of kitchen goals and daily kitchen work. Achieved and exceeded performance, budget and team goals. Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas. Created and managed budgets for operations and capital equipment. Prepared operational reports and analyses and made appropriate recommendations about progress and negative trends. Planned lunch, dinner and bar menus, as well as special menus for in-house special events and catering. Properly labeled and stored all raw food ingredients including produce, meat, fish, poultry, dairy and dry goods in the appropriate storage room, walk-in refrigerator, freezer or cooler. Executive Sous Chef 10/2012
to 11/2013 Company Name – City ,
State Responsible for receiving purchases, checked schedules and opening of the kitchen restaurant. Catered large corporate events, fashion/restaurant weeks and the holiday season. Responsible for maintaining cleanliness and order in the absence of the executive chef. Conducted proper pre-meals and other educational seminars with front of the house employees. Responsible for running the restaurant when the Executive chef went on vacation. Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines. Promptly reported any maintenance and repair issues throughout our service log. Expertly managed 40 staff and maintained appropriate staffing levels throughout shifts. Executive Chef 05/2009
to 08/2012 Company Name – City ,
State Created charts for cleaning efficiency, food and labor controls. Created detail recipes and standards for menus and specials. Managed BOH operations at both restaurants in Connecticut. Reduced food costs by 28 percent by using seasonal ingredients, setting standards for portion size and minimizing waste. Managed kitchen staff by recruiting, selecting, hiring, orienting, training, assigning, scheduling, supervising, evaluating and enforcing discipline when necessary. Maintained a skilled kitchen staff by properly coaching, counseling and disciplining employees. Maintained a skilled kitchen staff by properly coaching, counseling and disciplining employees. Developed menus, pricing and special food offerings to increase revenue and customer satisfaction. Actively involved in cost control, sanitation, menu development, training, recruitment, private dining and catering. Practiced safe food handling procedures at all times. Successfully reduced the restaurant's annual food and labor costs by [number] % through proper budgeting, scheduling and management of inventory. Working Chef 01/2007
to 01/2009 Company Name – City ,
State An exclusive 100-seat nightclub serving a French/American modern global Tapas menu. Developed new menu design, recipes and plate presentations. Overhauled food and labor controls for better efficiency. Responsible for food and beverage inventory, purchases and controls. Verified proper portion sizes and consistently attained high food quality standards. Maintained a skilled kitchen staff by properly coaching, counseling and disciplining employees. Actively involved in cost control, sanitation, menu development, training, recruitment, private dining and catering. Lead Line Cook/Sous Chef 01/1992
to 01/2007 Company Name – City ,
State Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines. Managed kitchen staff by recruiting, selecting, hiring, orienting, training, assigning, scheduling, supervising, evaluating and enforcing discipline when necessary. Verified proper portion sizes and consistently attained high food quality standards. Maintained a skilled kitchen staff by properly coaching, counseling and disciplining employees. Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues. Led shifts while personally preparing food items and executing requests based on required specifications. Achieved and exceeded performance, budget and team goals. Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation. Properly labeled and stored all raw food ingredients including produce, meat, fish, poultry, dairy and dry goods in the appropriate storage room, walk-in refrigerator, freezer or cooler. Practiced safe food handling procedures at all times. Education Bachelor of Arts : Philosophy 2001 City College of New York -
City ,
State Philosophy Member of Philosophy Club Received half Scholarship for a Master Degree. Certifications NYC Qualifying Certificate in Food Protection # 07-06676
Serv-Safe Certification # 6561937 Skills Budgeting, charts, concept, Cooking, directing, English, Special Events, fashion, French, Inventory, Optimization, Organizing, policies, presentations, speaker, Purchasing, quality, Receiving, Safety, Scheduling, seminars, Spanish Additional Information PRESS
http://blogs.villagevoice.com/forkintheroad/2014/06/campeon_a_championship_caliber_sports_bar_arrives_in_flatiron.php
http://www.nytimes.com/2012/01/08/nyregion/red-lulu-cocina-in-south-norwalk-review.html?_r=2&partner=rssnyt&emc=rss&
http://www.nytimes.com/2010/08/15/nyregion/15dinect.html
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CHEF
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MECHANICAL ENGINEERING INTERN Summary Highly motivated mechanical engineering student (EIT) interested in pursuing an engaging position in the corporate
setting to implement skills honed through years of engineering background. A dedicated student with problem-solving,
leadership, and communication skills along with the capability to build relationships and work in a team-oriented
environment. Highlights Proficient in SolidWorks Linear Control AutoCAD Solid Mechanics Engineering graphics and design Microsoft Word Fluid Mechanics Microsoft PowerPoint Thermal Analysis Project management Heat Transfer Time management skills Statics/Dynamics Written and verbal communication skills Material Science Engineering Probability and Statistics Academic, acrylic, AutoCAD, CAD, concept, Engineer-in-Training, estimating, drawing, graphics and design, Laser, Material Science, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, design process, progress, Project management, Reporting, research, robotics, safety, SolidWorks, Statistics, Time management, verbal communication skills, weighing, Written Experience Company Name City , State Mechanical Engineering Intern 09/2015 to Current Worked with a team of four people in UCSD's MAE 3 class to build a mobile robot. Evaluated parts of the robot using components such as springs, high-speed motor, and geared motor Analyzed and assessed progress of the project by using a Gantt chart Directed the group in the areas of design process and concept generation Energy Analysis Determined the mobility of the robot by estimating the energy and power transfer that occurs from the motor to the wheels of the robot Calculated the torque on the wheels, friction force of the floor, and other values such as factor of safety and desired time of travel AutoCAD Software Utilization Developed drawings of a clock and archived CAD files and drawing documents Implemented the CAD files into the Lasercamm (Laser Cutter) and produced the designed clock made of acryli Reporting/Grading Worked as an Academic Employee (Grader) for UCSD's MAE 105 class Communicated the graded results to the professor and expressed them through histograms by Microsoft Excel Assist in the assembly and manufacture of prototypes Utilize manufacturing methods, fabrication, and product designs Design and detail prototypes using SolidWorks Research and analyze customer design proposals, specifications, and other data. Company Name City , State Systems Engineering Intern 05/2014 to 03/2015 Responsible for the operations of crystallization robotics and compound management. Use automated instrumentation to support protein crystallization efforts. Assist with daily order fulfillment (weighing and transferring research compounds). Stock solution preparation and rotation. Education BACHELOR OF SCIENCE : MECHANICAL ENGINEERING University of California , City , State MECHANICAL ENGINEERING Engineer-In-Training (EIT) Certified October 2015 Interests Teaching Assistant (2011-Current) TA for the kindergarten ministry at Dong Shin Presbyterian Church Supervise about 20 kindergartens every Sunday Discipline them to behave and coordinate activities such as games, birthday parties, and field trips PAL (Partners at Learning) Program (2014) Academic mentoring of third grade students at El Toyon Elementary, an educationally underrepresented area of San Diego Assisted the children with academic support and moral encouragement ADDITIONAL INFORMATION VOLUNTEER Teaching Assistant (2011-Current) TA for the kindergarten ministry at Dong Shin Presbyterian Church Supervise about 20 kindergartens every Sunday Discipline them to behave and coordinate activities such as games, birthday parties, and field trips PAL (Partners at Learning) Program (2014) Academic mentoring of third grade students at El Toyon Elementary, an educationally underrepresented area of San Diego Assisted the children with academic support and moral encouragement Additional Information INTERESTS Teaching Assistant (2011-Current) TA for the kindergarten ministry at Dong Shin Presbyterian Church Supervise about 20 kindergartens every Sunday Discipline them to behave and coordinate activities such as games, birthday parties, and field trips PAL (Partners at Learning) Program (2014) Academic mentoring of third grade students at El Toyon Elementary, an educationally underrepresented area of San Diego Assisted the children with academic support and moral encouragement ADDITIONAL INFORMATION VOLUNTEER Teaching Assistant (2011-Current) TA for the kindergarten ministry at Dong Shin Presbyterian Church Supervise about 20 kindergartens every Sunday Discipline them to behave and coordinate activities such as games, birthday parties, and field trips PAL (Partners at Learning) Program (2014) Academic mentoring of third grade students at El Toyon Elementary, an educationally underrepresented area of San Diego Assisted the children with academic support and moral encouragement Skills Academic, acrylic, AutoCAD, CAD, concept, Engineer-In-Training, EIT, estimating, drawing, graphics and design, Laser, Material Science, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, design process, progress, Project management, Project
management, proposals, Reporting, Research, robotics, safety, SolidWorks, Statistics, Time management, verbal communication
skills, verbal communication skills, weighing, Written
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ENGINEERING
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ONLINE COACHING, PERSONAL TRAINING Summary Professional fitness/wellness coach with strong consultative sales background and high level of expertise in online nutrition coaching, personal training, and behavior coaching. Dynamic speaker, presenter, and writer delivering impactful and motivational presentations. Extensive knowledge of nutrition, exercise, anatomy, and physiology. Skills Selling, coaching, motivating, presenting, writing, customer relations, fitness training, professional speaking (radio, seminars, TV), organizing, tech and social media savvy (Microsoft Office, WordPress, Facebook, Twitter, Instagram) Experience Online Coaching, Personal Training 01/2011 to Current Company Name City Clients have access to a broad range of services from online to in-person personal training, nutrition programming, weight loss consultations and exercise analysis. FitByRaphael is a one-stop, total solution for fitness, weight-loss, and an overall healthy lifestyle. Solution focused health coaching based on readiness for change assessment Establish trust and rapport with clients through collaborative coaching, proactive communication, use of empathy and consistency of follow-through High-level of communication and unlimited support (email, phone, Skype) resulting in high levels of compliance and successful outcomes Successful results from motivational interviewing and cognitive behavioral strategies to shift mindset and improve self- efficacy Daily accountability using online food journaling Privately produced, fully instructional exercise video library Authored two successful eBooks: The Power of Healing Through Fitness and Nutrition, 8-Weeks to Lasting Weight Loss (Home and Gym edition) Chief Fitness Pro 07/2002 to 01/2011 Company Name City , State Online fitness expert and personal trainer for eDiets online member community Designed online personalized fitness programs to help members achieve their weight loss and physical transformation goals Achieved outstanding results by coaching 95% of testimonials used in National TV commercial campaigns, including multiple 100-pound weight loss testimonials Developed, produced and led eDiets Best Body Boot Camp workout DVD with a unique, online 6-week coaching component Program growth of 40% from inception and weight loss of 8-17 pounds per member Served as primary PR representative for all news releases and fitness related inquiries across multiple media outlets (TV, radio, print) Authored compelling weekly fitness articles, attracting 500,000 to 1 million hits Produced and directed 300 exercise videos for use on eDiets website PERSONAL TRAINING 07/2000 to Current Extensive one-to-one personal training experience in gyms, personal training studios and homes Nutritional guidance and support Guide clients in safe exercise, taking into account individualized physical limitations Administer fitness assessments with all clients including body composition testing, blood pressure, and treadmill tests Design safe and effective strength training, cardiovascular and flexibility programs based on client goals Regularly trained staff on fitness industry updates and coached personal trainers on professional conduct AWARDS eDiets Employee Of The Year Recognized by The North American Precis Syndicate (NAPS) for extraordinary achievement in media relations World Natural Bodybuilding Federation (WNBF) - Won professional status as drug-free bodybuilder Education and Training B.A : Communications Southern Connecticut State University Certified Personal Trainer - The American Council on Exercise (ACE) #T72735
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FITNESS
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JEWELRY CONSULTANT Summary As you will see on my resume, I have the required experience, education, and training you seek in a candidate. In addition, I am a military spouse and have a vast understanding of government regulations, policies, and procedures. I am very competent in managing an organizations financial resources and feel I would be an excellent addition to your company.
I would like to thank you for considering my application. I am very excited at the prospect of working for your team. I am available to meet with you at your earliest convenience to discuss the position and my resume. You are welcome to contact me at Excellent customer service, administration, organization, and communications skills
*Ability to multi-task, meet deadlines, work independently, or on a team Highlights Microsoft Office Suite;ability to accurately type 40 WPM Experienced volunteer providing animal care at local shelters; bathed, groomed and temperament tested animals for adoptability Experience Jewelry Consultant September 2014 to January 2015 Company Name － City , State Greeted and provided front-line customer service to patrons; assisted with product selection, provided information and made recommendations. Determined customer needs and prepared proposals/products to complete sales. Marketed services and bundled packages; met and/or exceeded corporate sales. Assembled displays and arranged merchandise/accessories as shown in sketches; maintained clean and orderly areas and displays. Performed security/lost prevention procedures in accordance with corporate policies. Examined merchandise and ensured pricing/display accuracy and product functionality. Receptionist and Data Entry Clerk September 2012 to March 2014 Company Name － City , State Provided administrative support to internal and external customers; answered phones, took messages, provided information, and directed individuals/calls to staff members. Prioritized/scheduled daily work operations; effectively managed time and resources. Handled personal data and/or records; ensured integrity of customer account information and sustained compliance with confidentiality and Privacy Act standards. Completely and accurately documented forms and records in accordance with policies. Maintained contact with clients until confirmed delivery of goods; effectively resolved customer concerns at the lowest managerial level. Conducted inventories and ensured asset balance and accountability; labeled inventory and ensured appropriate stock levels were maintained to meet customer demand. Operated a variety of office automation equipment to include multi-line phone system, scanner, copiers, facsimiles, and shredder. Child Care Provider July 2011 to January 2013 Company Name － City , State Provided direct care to children age's birth through age five in family care setting. Planned and conducted effective child development programs to meet the physical, social, emotional, and intellectual needs of individual children. Coordinated age-appropriate play/learning activities aimed at fostering development. Used appropriate child guidance and care giving techniques; detected early signs of distress and redirected behaviors. Led and interacted with children in song, games, finger play, and other activities; helped children develop self-help skills such as serving food, zipping jackets, tying shoes, and hand washing. Prepared snacks and meals using safe food handling procedures and dietary guidelines. Maintained accountability and safety of children at all times; certified in pediatric, infant, and adult CPR. Ensured proper maintenance and sanitation of classroom, toys, and equipment. Experienced working with a variety of personalities and ability levels; skilled at adjusting responses to suit individual needs. Taught children how to redirect negative behavior through feelings identification, compromise, and communication. Education Diploma : General Studies , 2012 Byron P. Steele II High School － City , State General Studies Interests Otero County Animal Control Shelter, Volunteer, Alamogordo, NM 2014 - 2015
Schertz Animal Shelter, Volunteer, Cibolo, TX 2006 - 2014
Future Farmers of America, Member/Volunteer, Cibolo, TX 2009 - 2012
Thespian Club, Member, Cibolo, TX 2008 - 2011 Skills administrative support, balance, CPR, clients, customer service, delivery, forms, inventory, managerial, Microsoft Office Suite, office automation, phone system, copiers, policies, pricing, proposals, safety, sales, scanner, phones, type 40 WPM Additional Information COMMUNITY INVOLVEMENT:
Otero County Animal Control Shelter, Volunteer, Alamogordo, NM 2014 - 2015
Schertz Animal Shelter, Volunteer, Cibolo, TX 2006 - 2014
Future Farmers of America, Member/Volunteer, Cibolo, TX 2009 - 2012
Thespian Club, Member, Cibolo, TX 2008 - 2011
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CONSULTANT
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SOFTWARE ENGINEER Qualifications C# 3.0, PL/SQL, JavaScript, HTML 4, CSS 2 Framework: .NET 3.5 Database: SQL Server 2008, Oracle 9i Operating systems: Windows 98/XP, Windows server 2000/2005, UNIX Tools/Services: TOAD, HP Service Manager, WinSCP, PuTTY, PM Smart, vi text editor, Visual SourceSafe and BusinessObjects XI 3.1 Universe Designer, Desktop Intelligence, Central Management Console Domain: Banking Work Experience Software Engineer July 2010 to March 2014 Company Name 3 years and 9 months of experience in the development, support and enhancement of web and windows applications and in the implementation of cost effective valueadds Designed and developed webbased tools in ASP .NET 3.5, using the programming and C# PL/SQL procedural languages namely and Enhanced EBusiness applications and managed technological issues by analyzing codes and providing customizable solutions using SQL and Business Objects XI 3.1 tools Awarded for outstanding performance and ontime delivery of projects and as a result helped the team achieve 100% customer satisfaction ( CSAT score 7/7 ) Theoretical knowledge on the basics of Windows Presentation Foundation/Extensible Application Markup Language of .NET Framework 3.5 and AngularJS Basic understanding of the strategies involved in moving applications to Cloud, in Microsoft's Windows Azure. Manager January 2013 to March 2014 Company Name － City 1. Statement of Work (SOW) Tracker : Webbased tool developed for use by LBG and partners of LBG (e.g HCL) a. The tool lets the user create, modify, generate Statement of Work (SOW), online. b. Project details like team size, team structure and work description are also captured separately for use by managers. c. Report generation functionality is enabled for privileged users accessing the tool. 2. Service Level Agreement (SLA) Tracker : Online tool for use by IT vendors and LBG for tracking Service Level Agreement (SLA) of all projects and generating customized reports. a. Data captured using this tool can be used by service providers and service users to measure performance of projects. b. Data are captured for all Service lines Development, Testing and Support c. Functionalities have been added to the system to integrate it to HP Service Developed the web based tools using C#, PL/SQL, HTML, AJAX Extensions and CSS in Microsoft Visual Studio IDE and SQL Server Source control maintenance done using source control package called Visual SourceSafe Hosted application in IIS 7.0 of a dedicated machine Technology/Languages used: ASP.NET 3.5, C#, PL/SQL, HTML, JavaScript, CSS Tools used: SQL Server 2008, Visual studio IDE, Visual SourceSafe. July 2010 to December 2012 Company Name － City Web application in the EBusiness platform used to diarize appointment details between LBG IT personnel and customers 2. Business Eye : Online EBusiness application used in collecting, consolidating and reporting LBG sales data. 3. TRACX : Online EBusiness application used by LBG employees for recording training and competency information undertaken by their colleagues Responsibilities Involved in technical support which included resolving application issues, using the helpdesk software Fixed minor backend code issues using SQL, in the form of Change Records Assisted in data analysis, extraction and archival in Oracle database according to customers' needs Monitored Application Servers hosted in Central Management Console of Business Objects Enterprise Produced reports upon adhoc requests and archived data on a scheduled basis using the Business Objects XI3.1 tools namely Desktop Intelligence and Universe Designer Created SQL Server Agent jobs to monitor application's stability on a daily basis Worked on correction of erroneous data feeds using basic UNIX Commands in PuTTY Value addition Altered the table structure of the database of TRACX to match the input data feed format Assisted in the decommission of Business Eye by creating and implementing methods to archive data from its database Technology/Languages used: ASP.NET 2.0, PL/SQL, HTML Tools used: TOAD, HP Service Manager, WinSCP, PuTTY, BusinessObjects XI3.1 Universe Designer, Desktop Intelligence, Central Management Console, PM Smart, vi text editor. Education and Training Degree Bachelor of Engineering College Easwari Engineering College Discipline Electronics/Communication Year of Graduation 2010 Training and Certifications Course Period Institution ITIL ASM Basic Oct 2011 RTB Business Academy Windows and Web Application Jan 2010 NIIT Ltd Development using .Net Framework Skills .NET 3.5, .NET, ASP .NET 3.5, ASP.NET 2.0, ASP.NET 3.5, AJAX, ASM, Banking, Basic, Business Objects, c, CSS, CSS 2, customer satisfaction, data analysis, Database, delivery, EBusiness, editor, Electronics, HP, HTML 4, HTML, IDE, IIS 7.0, ITIL, JavaScript, C#, C# 3.0, Windows, windows applications, 2000, 3.1, Windows 98, Enterprise, Oct, Operating systems, Oracle 9, Oracle database, PL/SQL, personnel, programming, recording, reporting, sales, Servers, Service Level Agreement, SLA, Visual SourceSafe, Visual SourceSafe, SQL, SQL Server, technical support, TOAD, UNIX, vi, Microsoft Visual Studio, Visual studio, Windows server
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BANKING
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SENIOR SPECIALTY SALES REPRESENTATIVE Summary Decisive seasoned Bio-pharmaceutical sales representative who drives territory growth through creative and innovative marketing strategies. Skilled at analyzing market trends and customer needs to develop highly-effective and targeted campaigns to drive revenue. Highlights Account management Customer service-oriented Quantitative analysis Deadline-driven Presentations Cross-functional team leadership Microsoft Office Suite expert Market segmentation Project management Competitive analysis Trade shows Accomplishments Launched aggressive growth plans that helped increase customer base of Flumist from 15 to 94 customers in the geography in 3 years. Presented PowerPoint presentation to Executive Leadership Team on customer segmentation strategy and customer returns strategy. Resulting program increased volume sales by 1Million in 1 year Provided subject matter content to a sales module on successful selling in a hospital environment. Resulting sales training from this module lead to significant increase in Synagis revenue from hospital sales and greater confidence of sales reps to enter hospital systems Created a project to increase sales team's collaboration. Used company's SharePoint Service to create a workspace for field use. Worked with Effectiveness Team to roll out a similar platform using Box.com. Program has been incorporated by Astra Zeneca to share information and increase collaboration of sales and commercial teams Experience SENIOR SPECIALTY SALES REPRESENTATIVE 01/2006 to 01/2010 Company Name City , State Key Responsibilities included: Marketing and promoting CVD products to NYC CV, Endocrinology, and Nephrology specialists and hospitals. Business Planning, Sales Forecasting and strong use of Excel. Meeting and exceeding sales goals. Built strong business relationships with healthcare executives and key opinion leaders. Strong collaboration with internal partners. Selected Accomplishments Awards of Excellence; 2007, 2008, 2009, resulting from collaborating and setting framework to open product contract negotiations, KOL identification, and press for formulary access at NYPH Cornell. Regional Market Events Think Tank Committee appointment - 2009: appointed to team by Regional Sales Director following market decline of Zetia, a direct result of sales performance and district leadership and initiatives Directors Award for ranking in the 20% of national sales team - 2008: strong sales achievement, measured by sales reports and strong performance reviews. Achieved by uncovering an unmet need in territory Zetia Product Advisory Committee Appointment 2008: consulted Marketing Department as a team on brand initiatives, a direct result of strong sales performance and year end reviews. 01/2003 to 01/2005 Company Name NYC Teaching Hospitals, NYC & NJ Pulmonologists. 8 hospital Formulary Placements and 3 hospital Protocol Implementations to achieve 115% to goal achievement and 140% to goal for new product launch. Achieved and exceeded sales goals YOY throughout tenure. Zithromax Product Advisory board appointments. 01/2001 to 01/2005 Company Name City , State Responsibilities include the promotion of key branded products to Internal Medicine, Pulmonologists Cardiologists, Nephrologists, Allergists, Dermatologists, Psychiatrists, Geriatric Specialists, Neurologists, Otolaryngologists, and NYC Hospital Teaching Institutions. Guest Regional and National Trainer Appointments
PROFESSIONAL HEALTHCARE REPRESENTATIVE 01/2001 to 01/2003 Circle of Excellence Sales Award Trip Winner Rookie of the Year Award Regional Performance Fund Award for stepping into vacant Hospital Territory in district and driving sales Achieved and exceeded sales goals throughout tenure Multiple appointments to marketing product advisory boards due to achievements with field sales. Education Bachelor of Science : Business Certificate - Marketing International Marketing Biology 2015 City , State GPA: GPA: 3.10 Business Certificate - Marketing International Marketing Biology GPA: 3.10 Biology and Chemistry 1998 City , State GPA: Dean's List 1998 Academic Coach: Sports and Athletic Association Biology and Chemistry Dean's List 1998 Worked 30 Hrs/week in food and beverage services to support education financial requirements Languages English, Spanish (conversational) Interests Hockey, Triathlete, Music - Piano and Guitar, Woodworking and Carpentry Additional Information ACTIVITIES:
Hockey, Triathlete, Music - Piano and Guitar, Woodworking and Carpentry Skills Academic, Acrobat, Adobe, Photoshop, Business Planning, Coach, contract negotiations, driving, Endocrinology, English, financial, Illustrator, Internal Medicine, leadership, Director, Market, Marketing, access, Excel, MS Office Suite, Publisher, Windows 8, Windows, performance reviews, press, marketing product, promotion, Sales, Sales Forecasting, sales reports, Spanish, Teaching
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HEALTHCARE
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DESIGNER Summary Designer with more than 15 years in product design, manufacturing, exhibit design and visual merchandising, with comprehensive management and logistics experience who thrives in dynamically changing environments. Highlights Design processing expertise Proficient in AutoCAD Adobe Photoshop Concept development Product specifications Color and material application Strong leader Proficient with furniture systems Vendor sourcing Knowledgeable of quality control standards Procurement specialist Dedication to product quality Compliance with GMPs Accomplishments Planned, directed, coordinated and assigned manpower to efficiently meet production requirements. Experience 03/2014 to 11/2015 Designer Company Name - City , State Design and built custom furniture from client's initial conceptual idea. Create CAD drawings for approval Create estimate of pricing Provide finish samples and fabrics cuttings for approval, Creates, reviews, and modifies all specification documentation including approval drawings, supplier drawings, and all specifications. Responsible for correct building and finishing of product designed Completed key projects on time, on budget and with a high level of accuracy. Reviewed production orders, schedules, delivery dates and inventory levels to determine product availability. Established and adjusted work procedures to meet production schedules. Supervised production schedules, production quality and on time delivery. 02/2006 to 03/2014 Senior Production Manager Company Name - City , State Management of Production team Responsible for price quotations of all custom quotes in the Formations product line. Also responsible for accurate generation of Order Acknowledgment and related approval drawings when necessary, and review and launch of "Standard" product line. Worked closely with R&D department, assisting as necessary in the development of new products. Created, reviewed, and modified all specification documentation including approval drawings, supplier drawings, and all specifications in the MAS 200 system, and E2 ShopTec System. Reviewed and maintained pricing for all Formations product line, meeting directly with owners to evaluate value-engineering concepts and options. Developed, evaluated, and maintained the quality of our vendors and products. Prepared analysis of new designs for overall feasibility and possible incorporation into the standard line of products. Responsible to oversee and supervise the team in production of all products verifying proper assembly techniques, finishes, upholstery, and development of necessary implementation. Communicated and instructed sales to assure a smooth flow of information throughout the production process. Maintained average turn-around on all custom quotes and estimates. Assisted in the daily questions and issues related to "Custom" work and/or engineering of orders to the respective department supervisors, when necessary. Authorized the fulfillment of requests for repairs, orders returns/cancellation and discounts. Interacted with all managers to solve/discuss issues, concerns, updates, projects, and deadlines for all demands. 06/2004 to 11/2005 Project Manager Company Name - City , State Space and furniture planning Design capabilities along with strong organizational and communication skills, creation of FF&E, color & materials. Coordination of drawings and information with other disciplines while providing design support for completion and execution of design projects (space planning, details, specifications, material palettes). Served as the single point of contact for project scheduling and changes. Monitored team progress and enforced deadlines. Drafted action plans and led meetings with department executives to review project status and proposed changes. Defined project deliverables and monitored status of tasks. Responsible for small maintenance projects as the Viceroy Hotel in Santa Monica. Education Associate of Arts : Interior and Furniture Design Santa Monica College - City , State Certified Interior Designer Bachelor of Laws (LLB) : Contract Universidade Candido Mendes - City , State , Brazil Languages Fluent in Portuguese and English Intermediate Spanish Skills AutoCad drafting 3D Rendering Material Board Communication skills conceptual design material organizational
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DESIGNER
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HR GENERALIST Skills Microsoft Office Suite, SAP, Kronos, IBM, ADP, ATS, MSS, HRSS, and Oracle, Workbrain, T Experience HR Generalist Jan 2015 to Current Company Name － City , State Provides strategic HR counsel by driving the company's HR practices. Evaluates the current HR practices and makes recommendations for best in
class solutions for contemporary HR issues. Partners with Plant HR Manager Partner for disability processing, relocation coordination, HR
requisition and PAF process, maintaining employee files and performance plan tracking and
record keeping. Client Manager for Security and Cintas. Executed labour and employee relations activities that drive productivity and
efficiency. Provide labor relations and grievance counsel throughout the plant. Execute talent management processes including; recruiting & staffing,. Partner with regional health and safety manager to improve safety performance and reduce workers compensation costs. Provide performance management, employee development, training and succession planning. Administers employee benefit and compensation programs and other company initiatives as required. Launched and currently managed a training database for employee performance and tracking. Super User for the plant's HRIS system. Generated enthusiastic, above goal participation in an employee engagement committee. Sr. Administrative Assistant Jan 2012 to Jan 2015 Company Name － City , State Create highly effective organizational and filing systems, including quick and thorough indexing, filing and offsite storage, resulting in easy access to critical information and streamline office functioning. Conduct extensive internet research on competitors and potential acquisitions, reporting findings to the facility manager. Perform administrative management functions applicable to the assigned unit, e.g., payroll processing, data entry, sick pay recording, budget support, verification, reconciliation of funds/accounts, maintenance of office, new hire orientation, training and inventory supplies. Perform research involving independent judgment and initiative for the purpose of resolving or addressing operational matters. Process various correspondence and forms that may be of a confidential or sensitive nature. Arrange calendars and coordinated schedules for meetings, interviews, travel, and conferences. Attend meetings and special events on behalf of the manager to obtain and relay information, or to serve as a spokesperson on behalf of the agency. Created and implemented a PM program for the facility. Reorganized administrative procedures, shortening process time by 30%. Researched and set up a voice mail answering system. Result: Saves time for both the receptionist and the customers. Created, organized, and set up an information center for manuals and schematics. Result: Better access to needed information, and less time searching for it. Improved customer service indicators by 100% plus in 120 days. Human Resource Representative Jan 2010 to Jan 2012 Company Name － City , State Served as the first point of contact for the HR department by answering all HR questions on first call. Service escalations/critical service issues. Maintained tracking of significant account issues. Processed terminations, new hires, manual checks, benefits and LOA via phone/email/fax. Maintained knowledge of legal requirements and government reporting regulations affecting human resources functions. Rewarded for reducing Benefits Program costs by 25% which resulted in improved customer experiences. Received the employee of the month award 6 times in one year. Received 100% compliance scores in auditing processes and ensuring compliance with HR provisions and federal, state and local laws and regulations. Instituted team concepts to support training, which reduced internal rework by 75% within 90 days. Human Resources Administrator Jan 2005 to Jan 2010 Company Name － City , State Ensured effective communication by responding to employee requests for information and interpreting company policies. Implemented an employee recognition program that included performance and morale incentives. Developed and implemented a system for auditing and revising the employee records base. Remained current on all legal regulations related to human resources. Performed tasks such as entering applications, setting up files on new personnel, photographing for badges, obtaining employee numbers for new employees and recording changes on all employee status changes as necessary (change of address, departmental transfers, rate increases, terminations, filing, etc.). Processed verification of employment requests for employees. Handled employee benefits and HR questions. Recruited and trained staff. Coordinated team events at the best yet economical locations - saved expenses by 40%. Achieved employee of the month award - May 2007. Reorganized administrative procedures, shortening process time by 30%. Reduced turnover from 68% to 14% by improving staff orientation, training and professional development. Received 100% satisfaction rating by relocating employees. Education and Training Master of Business Administration 2012 University of Phoenix － City , State 3.2 B.S , Public Administration 2007 Virginia State University － City , State Public Administration 3.3 Currently studying for the CHRP Exam Activities and Honors Organization Development
Motivates High Performance and Excellence
Adaptable
Values differences
Training and Development
Employee Relations
Strong attention to detail and follow-up
Confidential Record Keeping
Critical Thinking
Conceptual Strength
Passion To Learn More Than Taught
Staffing Requirements
Team Building
Relentless Determination
Nimble
Broad Perspective
Conflict Resolution
Administration Recruitment and Employment Skills administrative, streamline, ADP, agency, auditing, benefits, budget, conferences, client, customer service, data entry, database, email, employee relations, special events, fax, filing, forms, HRIS, inventory, kronos, labor relations, legal, meetings, access, microsoft office suite, internet research, oracle, organizational, payroll processing, performance management, personnel, policies, processes, quick, receptionist, record keeping, recording, recruiting, reporting, research, safety, SAP, staffing, strategic, phone, employee development
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HR
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INSTRUCTIONAL DESIGNER Summary Motivating and talented Instructional Designer driven to inspire students to pursue academic and personal excellence. Strives to create a challenging and engaging learning environment in which students become life-long learners. Highlights Effective use of multi-media teaching tools Exceptional written and verbal communicator Online course instructor Innovative teaching methods Accomplished academic advisor Innovative thinker Natural leader Experience Company Name August 2012 to Current Instructional Designer City , State Collaborate one on one with subject matter experts during new online course development and design. Appraise course creation quality by identifying and providing for developmental needs and take corrective action when necessary. Apply the appropriate learning theory, instructional theory, and applications of media to online instruction. Plan, design, and develop effective instructional materials that are functional, intuitive, informative, and consistent with sound instructional design principles for online learning. Plan and develop faculty workshops and trainings in areas of instructional design and in the use of specific instructional technology tools, to assist faculty with learning about educational technology and online instructional methods. Remain current with and have a thorough understanding of the emerging applications of instructional multimedia, instructional technology and trends in online education, and implement improvements. Research, evaluate and recommend appropriate hardware and software to achieve academic objectives. Peer Reviewer certified for Quality Matters and and Adjunct Instructor, teaching Introduction to Online Learning and College Studies. Company Name July 2011 to August 2012 Internet Support Specialist City , State Answered basic and complex computer questions related to the college's learning management system - Blackboard, for faculty in-person or via e-mail or telephone; facilitated "start-up" for internet courses for faculty and students; handled initial contact with internet students; taught login procedures and other start-up skills to students for learning effectively online; provided all faculty training and support on Blackboard software, provided training and support for other instructional internet software, such as Smarthinking, Turnitin, and various audio and learning object software; prepared tutorials for faculty and students on common procedures that pertained to online learning; worked with the Instructional Designer to provide group trainings for faculty on Blackboard or distance learning software; maintained the course evaluation database, distributed the course evaluation information to appropriate personnel; archived all courses regularly and help in the recycling process between semesters; maintained the web pages for the Distance Learning department. Company Name July 2008 to July 2011 Registration & Facility Assistant City , State Oversaw midterm and final grading for all credit classes. Performed clerical tracking of all rosters, incomplete grades, and grade verification. Coordinated student nonattendance letters, and grade mailings. Scheduled facilities for college and community use and kept billing records that was then forwarded to accounts payable. Processed and input course master files for all outreach and community education courses. Assisted with registering all students, collecting tuition and fees and processing add and drops. Handled phone-in registration and billing. Updated as needed the Registration & Records information on the college's web page and campus portal. Assisted other staff members in the office as needed. Company Name December 2007 to June 2008 Bookkeeper City , State Processed payables, payroll, bank reconciliations, invoicing, monthly sales tax, quarterly payroll reports, and handled general bookkeeping duties. Company Name February 2006 to June 2007 Accounts Payable Coordinator City , State Processed invoicing of operating expenses for payment; ensured proper approval of invoices before payment; processed payment for the expenses incurred from all company activities and operations; trained new employees on travel and expense reimbursement procedures. Company Name August 2004 to May 2005 Accounts Receivable Technician City , State Receipted incoming cash, credit cards, and checks; invoiced, receipted, and billed third party accounts; was responsible for daily deposit, and assisted students with their billing questions. Company Name July 1996 to May 2004 Program Coordinator City , State Maintained three department budgets; created monthly contracts for adjunct faculty; created schedules for academy students; created new and updated information on website for the program and the college's sports teams; evaluated instructors; ensured campus security; supervision of instructors, security interns, and work-studies; scheduled and maintained records for safety training classes; ensured overall smooth operation of all three departments by coordinating with the faculty, students, staff, and general public; was a lead instructor for several classes for the program and the academy. Company Name September 1995 to July 1996 In-service Coordinator City , State Coordinated in-services for staff and kept training records updated; was responsible for clerical support for Residential and Vocational supervisors; processed insurance billing and typed patient reports for the Speech Therapist. Company Name May 1991 to September 1994 Accounting Clerk City , State Processed weekly accounts payable; maintained saving and checking accounts for clients; assisted in accounts receivable billing and recording of payments; processed bimonthly client payroll. Education University of Wyoming 2014 Master of Education : Instructional Technology City , State Franklin University 2011 Bachelor of Science : Public Safety Management City , State Colorado Northwestern Community College 2003 Associate of Applied Science : Criminal Justice City , State Technical Trades Institute 1992 Associate of Occupational Studies : Accounting City , State Interests Former Volunteer Soccer Coach for local youth
Former Victim Services Advocate
Former Board Member Volunteer Fire Department Skills Course development Additional Information Former Volunteer Soccer Coach for local youth Former Victim Services Advocate Former Board Member Volunteer Fire Department
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DESIGNER
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BRANCH MANAGER/FLORAL DESIGNER Summary Branch Manager driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer service. Highlights Effective leader Staff training/development Customer targeting Conflict resolution Deadline-oriented Up-selling techniques Client account management Budgeting and financial management Consistently meets sales goals Cash flow management Inventory control Microsoft Outlook Word and Excel Experience Branch Manager/Floral Designer July 2012 to Current Company Name - City , State Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiency Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Shared best practices for sales and customer service with other team members to help improve the store's efficiency. Stocked and replenished merchandise according to store merchandising layouts. Maintained established merchandising standards, including window, sales floor and promotional displays. Fostered a positive work environment by consistently treating all employees and customers with respect and consideration. Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner. Communicated clear expectations and goals to each team member. Worked with the management team to implement the proper division of responsibilities. Actively pursued personal learning and development opportunities. Supervised and directed all merchandise and shipment processing. Reduced and controlled company expenses by preparing a daily purchasing budget. Bi-Lingual Customer Service Representative January 2010 to September 2011 Company Name - City , State Assisted Spanish speaking customers with customer issues including medication orders, refills, and also calling to remind the patient of upcoming refills that are available on their account. Explanation of insurance benefits and verification of medical supplies to ensure the facility is operating within the limitations of the law. Production based environment with quotas to meet daily, weekly, and monthly-Very demanding and fast-paced environment. Data entry, problem solving, critical thinking, and interpersonal skills were required for this job position. Credit Card payments processed over the phone if patient wants to pay for medical supplies out of pocket, for issues surrounding coverage or lack of availability of the specific supplies. Customer Service Representative January 2009 to January 2010 Company Name - City , State Assist customers with verification of insurance benefits, data entry, acting as the patient advocate while assisting case managers with daily case load- the environment was a production based environment. Making outbound calls and receiving inbound calls to involved parties including: Doctor's offices, pharmacies, medical providers, patients, etc.. The purpose was to identify and obtain benefits, referrals, and doctor's authorizations. Act as the patient advocate by making sure that facilities followed through on all promised activities and processes to ensure the patient is helped and satisfied with the level of service provided to him/her on a daily basis. Data entry, customer service, punctuality, interpersonal skills, critical thinking and being an organized self-starting problem-solver was required for this position. Customer Care Specialist October 2005 to January 2009 Company Name - City , State Call-center environment, answering 200+ calls per day constantly- fast paced and demanding call center environment. Performance measured based on metrics and employees had opportunities to earn bonuses- Quota's and production standards were set in this position. Assisted medicare customers by reviewing verbal and faxed requests for providers and partners for providing support to the healthcare plans and providers regarding authorization requirements and customer prescription coverage. On occasion assisted the MA/PDP Appeals department. Navigated through the PA Hub and Argus to assist medicare customers with getting medication and resolving issues keeping patients from obtaining their medications. Processed Excel Grids for Caremark Specialty Pharmacy via email at least three times per week. Ran pharmacy claims in CAS; investigated approval or denial dates on medications. Trained new employees in CCP2 system, explanation of processes and procedures to anyone visiting the facility. Floral Designer/Sales October 2000 to October 2005 Company Name - City , State Designed floral arrangements on a daily basis for customer demand, assisted customers in choosing the product that best fit their specific needs. Ability to prepare accurate cash reports including bank reports and also opening and closing the facility on several days out of the week. Sales, the sales in this position were required and compensation was based on commission set up by the company. Customer service and interpersonal skills as well as problem solving and critical thinking was required in this position in order to make sure customers were satisfied and willing to continue bringing business to the organization. Education Bachelor of Science : Business University of Phoenix - City , State Business Business Managerial Skills Certificate : Business , 2002 AAFET - City , State , US This program was a 12-month long program and I received a certificate of completion for the business and managerial skills learned and obtained over the year of attendance. Skills Over 20 years of Customer Service Experience. 3 years in Branch Management position with 2 permanent employees (also to include 2 or 3 holiday employees and drivers). Talented multi-tasker Exceptional time management skills
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DESIGNER
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EXECUTIVE CHEF-PARTNER Summary Proven abilities in fine dining restaurants, catering, corporate dining and provisioning. Well versed in cost control, P & L analysis, menu production, design, sanitation, purchasing and receiving, as well as, all duties concerning a restaurant's day to day operation. Highlights ServSafe Certified FoodManager ServSafe Liquor Certified 13CT Caterer Liquor Licensee Florida State Gaming Commission Licensee Experience Executive Chef-Partner July 2014 to Current Company Name － City , State Daily supervision of BOH team members. Weekly supervision of FOH operations-customer service, point of sales, management, staffing, and financials for 1.5M annual sales revenue. Reduced food costs by 9% by expertly estimating purchasing needs and buying through approved suppliers. Implemented portioning systems throughout all areas of the kitchen. Retrained staff in proper recipe and sanitation (H.A.C.C.P) adherence. Expertly estimated staffing needs and adjusted hourly schedules in accordance with demand patterns, budget and local labor laws. Catering Manager/Executive Chef March 2014 to July 2014 Company Name － City , State Plan and execute all off site catering and events for catering department Obtain new clients and track sales. Event planning of all sizes at all stages. Menu planning and execution from prep to production. Executive Chef August 2013 to March 2014 Company Name － City , State R & D of foods, plan menus and production for new concept company with intent to expand national. Gourmet office lunches, packaged meals, vegan solutions Commissary kitchen development, staffing and cost projections Catering logistics for large office functions. Executive Buffet Chef December 2011 to August 2013 Company Name － City , State Supervisor of 65 team members of cooks, 30 stewards and 3 sous chefs. Successful record of meeting and exceeding target budget food cost and P&L quarterly goals for annual sales of 15 million. Created daily menus to feed an average of 1700 people. Oversaw banquets and off premise events and provided support for concert venues and casino's employee commissary. Responsible for ordering, scheduling, and hiring of all staff members, stock and par control. President/Executive Chef March 2004 to December 2011 Company Name － City , State Owner & chef of gourmet catering company servicing corporate, weddings, and event planning. Personal touch catering for small, intimate parties to large scale venues. Exclusive needs clients and Miami productions craft services. Upscale catering-yacht provisioning business. Duties included operational supervisor, client management, catering menu development, financials, Yachting clientele liaison, and party planning, for events up to 2000 guests. Status: Sold Business. Highlights: Fort Lauderdale International Boat Show Caterer, Boys and Girls Club of Broward County Yacht Hop, and Rybovitch Mega Yaucht Marina Caterer and Provisioner. Sous-Chef/Banquet Chef October 1997 to December 1998 Company Name － City , State Opening management for Chef David Burke in the first of 6 new steakhouse openings for The New York Restaurant Group. Trained new personnel in S & W'S technique of restaurant operation (as well as Chef Burke's recipes). Skilled in butchering of meats as well as maintaining the largest dry aging operation in Miami. Responsible for handling all banquets from prep to production for parties up to 200 guests. Sous Chef January 1997 to November 2003 Company Name － City , State Hired as opening kitchen manager for an upscale venture for Chef Mark Militello. Achieved a 5 diamond award within 4 months of operation, and received numerous awards including a James Beard Foundation invitation to cook at the Beard House. Responsibilities included personnel management, ordering and receiving of all foods and equipment, daily menu special, and training of new personnel. Sous-Chef February 1993 to November 1996 Company Name － City , State Worked with Chef David Burke in one of the most famous restaurants in N.Y.C during the mid-1990's. Promoted to Sous-Chef and traveled with him to help with other restaurant openings out of state. Chef Burke was a mentor to me and helped me to develop my palate and style of cooking, which still reflects my work today. Assisted with recipe development for his first book "Cooking with David Burke". Education Associate of Science : Culinary Arts , 1991 The Culinary Institute Of America － City , State Business administration , 1987 Kingsborough Community College Abraham Lincoln High School － City Business administration Skills Well versed in POS usage, Microsoft, Aloha and Cateredge. Excellent communication skills, and the ability to work well either alone or as part of a team. Multi-tasking abilities and great decision making skills. Very detail oriented in providing exceptional food and ensuring that all guests expectations are met and exceeded. Additional Information A complete listing of all references, awards, and accolades will be furnished upon request.
Thank you for your consideration.
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CHEF
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HR GENERALIST Professional Summary 9 years of experience in Human Resources, benefit administration, employees relations, recruitment and on-boarding, training and development, payroll administration (11 years' experience), customer relations (18 years' experience), and retail management (9 years' experience). I have developed workplace policies and procedures as well as implementation and training on these policies and procedures. I have developed training programs on a variety of different topics, from recruitment and on-boarding to sexual harassment. I have demonstrated skills in solving problems, leading teams and managing staff. Proficient in payroll administration policies and procedures, able to analyze, interpret and implement relevant laws and regulations. Strong work ethic, ability to forge working relationships and foster a level of trust among employees while maintaining neutrality and confidentiality within the workplace. Able to manage office workload, prepare correspondence, maintain records and coordinate events. I have excellent interpersonal and verbal communication skills, and I am able to lead change and build trust. Core Qualifications Benefits Administration (10+ years), Employee Relations (10+ years), Human Resources (9 years), Payroll 9 years), Training & Development (10+ years), Recruitment (5 years) LINKS http://beknown.com/kelly-simard https://www.linkedin.com/pub/kelly-simard/2b/523/3 Intermediate knowledge of most Microsoft office programs, Word, Outlook, Excel and Powerpoint, Prezi, Tableau. Knowledge of various different payroll programs, Core, Core Advanced, Paychoice, Paychoice Online, Encore, and Encore Online, ADI Time, Ultipro Other systems utilized, Hire Centric, Onboarding Hire Centric, Auto-Bene, Taleo and Successfactors. Experience 11/2015 to Current HR Generalist Company Name － City , State Provides Human Resources support for various locations. Produces new hire and termination packages, processes new hires, terminations and employee changes on HRIS. Manages plant Human Resources personnel in both Union and Non-union Environments in the US, Canada and Mexico relating to payroll, benefits and employee issues. Acts as liaison between plant Human Resources personnel and benefit vendors for employee benefit issues. Responsible for processing employee short term disability, FMLA, and Workers Comp. claims. This includes: processing weekly reports to all plants, assisting employees/plants with the filing process, monitoring claims, monitoring employee benefits while out on leave, processing long-term claims. Responsible for the recruiting process for new hires. Responsible for job ads/postings, candidate selection, interviewing, and processing of job offers and new hires. Enters data to HRIS for new hires, terminations, benefits, and other employee changes, and onto benefit vendor systems as needed. Backup or assist with processing various bi-weekly payrolls and provide guidance regarding payroll issues. Maintains annual Random Drug Screening Program. Performs background checks and MVR's on applicable personnel. Administers Employee Recognition Programs. Prepares monthly and/or quarterly Headcount and Turnover reports. Responsible for the the annual Open Enrollment process. Responsible for invoicing of HR related Vendors. Performs other Human Resource Generalist duties and projects as directed by management. 09/2014 to 06/2015 HR Generalist Company Name － City , State Provide day-to-day human resources support for approximately 150 employees in Massachusetts, 15 remotely in various states and 6 in Canada Answer employee questions regarding benefits and other workplace issues Coordinate full cycle of Recruiting process including: responds to employment inquires, coordinates postings and advertising of positions, screens resumes, conducts phone screens schedules and coordinates interviews, checks references, makes offers and assists in the on-boarding of new employees. Run weekly and semi-monthly payrolls Design and conduct company training programs including HR related systems, Leadership Development and Manager training. Monitors and reports effectiveness on employees during orientation period and for career development. Administer and track all leave programs for company including FMLA, STD and LTD. Help develop and administer Company personnel policies Work with management on a variety of issues concerning employee separations, disciplinary actions, and other organizational transactions Administer employee benefit programs and manage annual open enrollment process Prepare annual Affirmative Action plan and ensure compliance with OFCCP federal contractor obligations. 03/2012 to 09/2014 Client Care Payroll Specialist Company Name － City , State Provide a range of customer services to client and staff to support payroll reporting. Respond to client requests and provide information pertaining to HR policies and procedures, additional products and services, taxation and payroll inquiries. Resolve conflicts and problems promptly and courteously with tact and respect. Provide guidance on time and leave record maintenance, applying relevant rules, regulations and instructions. Support report preparation, audits, training and information distribution. A key member of the Employee engagement committee, which creates and executes various events to keep employee morale up. Creator, writer and distributor of the office monthly newsletter. Good understanding of welfare plan provisions - ERISA, COBRA, FMLA, ADA, Section 125, and Worker's Compensation plans. For clients utilizing our Benefits packages, provided benefit administration also provided Benefit training on an annual basis. 07/2011 to 03/2012 Office Manager, Marketing Assistant and Customer Relations Administrator Company Name － City , State Assisted in development of marketing materials from product brochures to website information for this startup company. Handled all incoming inquiries and orders via our customer service division. Created the Customer Service Surveys and tracking system. Managed budgeting for the Marketing, Operations and Customer Service departments also managed invoicing, accounts receivable and accounts payable. Developed the tracking system for credits and debits within the individual departmental budgets. Answered all incoming calls for the company and assisted in the direction and visit preparation for guests. Oversaw day to day activities for office and ordered office supplies, as well as tracking of inventory. 03/2008 to 07/2011 Customer Support Representative Company Name － City , State Performed wide range of administrative and support duties to support efficient call center operations. Head of the departmental activity committee. 08/2004 to 10/2007 Senior Payroll Support Specialist Company Name － City , State Developed and administered payroll trainings on various topics from fringe benefits to year end help. Assisted with the training and development of new employees. Created and filed Amended Tax Returns. Maintained client confidentiality and assisted clients in maintaining personnel records. Trained employees and clientele on in depth rules and regulations of payroll administration. Built customer rapport and trust through professional and courteous communications. Became first line of contact for employees and clientele with payroll questions and/or problems. Managed a client list of over 300 clients while training to become a Senior Payroll specialist. Good understanding of welfare plan provisions - ERISA, COBRA, FMLA, ADA, Section 125, and Worker's Compensation plans. For clients utilizing our Benefits packages, provided benefit administration also provided Benefit training on an annual basis. Education May 2015 Masters of Science : Human Resources Management New England College of Business and Finance Human Resources Management June 2012 Bachelor's : Business Administration New England College of Business and Finance Business Administration Skills accounts payable, accounts receivable, ADA, administrative and support, ads, advertising, Backup, Benefits, Benefits Administration, brochures, budgeting, budgets, bi, call center, com, clientele, client, clients, customer services, Customer Service, direction, Employee Relations, filing, HRIS, http, Human Resource, Human Resources, HR, inventory, invoicing, Leadership Skills, Leadership Development, Marketing, marketing materials, Excel, Microsoft office programs, office, Outlook, Powerpoint, Word, Monitors, newsletter, organizational, Payroll, personnel, policies, processes, rapport, Recruiting, Recruitment, reporting, supervisory, Surveys, Tableau, Tax Returns, phone, training programs, website, writer Additional Information Authorized to work in the US for any employer
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HR
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CORPORATE FACILITATOR, PERFORMANCE COACH AND DEVELOPER Summary Corporate Trainer and Performance Coach
Over 25 years of business experience including 18 years of training. Interactive and engaging high energy corporate trainer. Wide bandwidth of corporate and entrepreneurial experience to solidify content and enable material to be business relevant. Lead others to adopt change with proven methods. Skilled in engaging groups quickly building trust and involvement. Ensure participants improve job related competencies. Coach others to higher levels of peak performance while maintaining confidentiality and privacy. Core Qualifications Active participation in [groups, plans, events] Excellent classroom management Interactive teaching/learning Clear public speaking skills Active listening skills Positive atmosphere promotion Innovative lesson planning Performance assessments Achievements •Facilitated $ 65 million in innovated cost savings for clients •Facilitated $500,000 of training revenue (2012) •Obtained four Dale Carnegie Certifications in a one year (2005) •Consistently receive “Exceeds” on training evaluations •Coach on Profile International Incorporated assessments to increase behavior change Professional Experience Corporate Facilitator, Performance Coach and Developer January 2005 to Current Company Name － City , State Collaborate with senior leadership team to tailor training. Managed the design, development, implementation and administration of instructor-led corporate training including feedback survey forms, and supporting materials. Monitor and evaluate the effectiveness of training programs with the client. Maintain high performance standards throughout the training through individual coaching. Health Coach and Corporate Health Educator January 2010 to January 2014 Company Name － City , State Coached patients using motivational interviewing skills to guide them in the direction of their unique goals. Employed creativity in planning and delivering wellness initiatives for individual behavior change. Centered coaching on a balanced program approach which included aspects of physical, social, occupational, intellectual and emotional wellness. Provided dedicated telephonic health coaching for approximately 50-90 patients per week per year to improve cholesterol, blood pressure, weight management, exercise, glucose, stress management, work-life balance, smoking cessation and other lifestyle impacts. Regarded as one of the top 5% of the coaching staff Mentoring responsibility for 15 monthly peer health coaches Corporate health educator in regards to wellness in the workplace. Coached senior executives and physicians on personal health changes Certified Wellness Program Manager, Health Coach and Corporate Health Educator. January 2005 to January 2010 Company Name － City , State Provided objective direction, creativity and ideas in planning and delivering wellness initiatives. I developed results-oriented wellness program for the corporations and individuals. Program design included interventions for incentives, recognition campaigns and vendor selection. Structured a supportive environment so associates were encouraged and rewarded for a healthy lifestyle. Evaluated the outcomes in alignment with measurable goals and feedback. Designed and implemented a corporate wellness division for a health brokerage firm Authored and published "Healthy Profits: The 5 Areas of Strategic Wellness in the Workplace". Co-author in "Ignite Your Passion" and have been published in Corporate Wellness Magazine. Present to international, local and regional audiences concerning soft skills training and workplace wellness. Manager of Retail Systems, Project Manager and Trainer January 1997 to January 2005 Company Name － City , State Managed associates involving workflow, quality control, and conflict resolution and review process. Supervised the direction of multiple third party vendors in the development of corporate projects. Business liaison between external store automation and corporate business units. Trained True Value employees, trainers and members on corporate software projects under my control and direction. Project Manager for a $1 million ground up in-store catalog/ordering system reaching 1000+ users. Coordinated a 40 member team in multiple states for over a two year period. Responsible for departmental management and direction with profit dollars in excess of $6.5 million revenue. Education and Training Foundations of Motivational Interviewing I & II Motivational Interviewing, Mid-Atlantic ATTC 2012
Dale Carnegie Multi-Certified Facilitator (5), Dale Carnegie - Chicago, IL 2004 to 2011
Intrinsic Coach® Development, Intrinsic Solutions International 2010
WellCert - Certified Wellness Program Manager (CWPM) : 2007 Chapman Institute － City , State Certified Professional Life Coach in Personal Life Coaching : 2004 Life Coach College － City , State Bachelor of Science : Business Administration/Information Technology , 1981 Robert Morris University － City , State Business Administration/Information Technology Skills approach, automation, balance, catalog, Coach, Coaching, conflict resolution, corporate training, creativity, client, direction, Educator, forms, instructor, leadership, materials, Mentoring, profit, Program design, quality control, Strategic, stress management, Structured, training programs, unique, workflow, author Additional Information Honors and Activities Dale Carnegie Chicago "Above And Beyond The Call" Award" 2009 Who's Who Among Executive and Professional Women - Cambridge "Honors Edition" 2008-2009 Vice-President, Treasurer and founding member of "Women's Leadership Network" 2006-2007 True Value Company "Above and Beyond Award" - (4) four time award recipient 1997-2005
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ADVOCATE
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HR DIRECTOR Summary HR Professional offering over 15 years of progressive experience including extensive practice in multi-unit businesses (in and out of state locations). Highly driven to achieve company goals. Expertise in developing and implementing HR plans and procedures smoothly and with little guidance. Strong conflict resolution skills. Comfortable with taking the lead in employment protocol compliance and in anticipating staffing needs. Highlights Employment law knowledge Benefits administrator Manager coaching and training HRIS applications proficient Employee relations Staffing and recruiting professional Off-boarding Employee handbook development Experience November 2007 to October 2014 Company Name City , State HR Director Plan, organize and implement all facets of HR for New Kent horse track and 8 off track betting sites throughout the Commonwealth, approximately 650 employees (250 permanent and 400 seasonal) Review federal and state laws to confirm and enforce company compliance. Provide employee relations guidance and counsel to all levels of management; conduct investigations as needed Worked with senior-level management to create fair and consistent HR policies and procedures Assessed employee performance and issued disciplinary notices Created and modified job descriptions within all departments in compliance with FLSA Coordinate and manage Family Medical Leave (FMLA), Short/Long Term Disability (STD/LTD) Evaluate and maintain Worker's Compensation claims; annual WC and OSHA reporting Represent Company for unemployment, EEOC and other related hearings Conduct benefits administration for 125 benefit-eligible employees, including reconciliation and payment monthly Recruitment and hiring of seasonal employees, including new hire orientations Maintain HRIS (ADP Enterprise) and employee files Partner with upper management on all reduction of workforce action and severance packages. Manage all in-kind donations made by the Company as well as coordinating our volunteer work with the New Kent Food Pantry. October 2004 to March 2008 Company Name City , State HR Generalist for assigned station, division, and corporate personnel of 30 TV stations and 1 communications company across the Southeast, approximately 2,000 employees Manage FMLA, STD, LTD, and Worker's Comp for division Maintain division job requisition database; provide recruitment/retention support to the field Ensure EEO Broad Outreach is maintained Performance management planning and implementation Organize and train field HR for annual benefits open enrollment Design and deliver monthly reports for division HR Director and Corporate HR Vice President Provide employee relations counseling and investigations Participate on the wellness committee, Community Outreach, and Employee Engagement Coordinate and deliver annual HR conference with corporate HR team. January 2004 to October 2004 Company Name Benefits Administrator Administer benefit plans for 27 newspapers and TV stations, approximately 3,500 employees Process enrollments daily using PeopleSoft 8.0 Assist corporate and field HR personnel regarding benefits issues/questions Assist Benefits Director in planning and implementation of annual Open Enrollment Ensure all rules and regulations pertaining to the company's benefit plans, including HIPAA are followed. February 2001 to January 2004 Company Name City , State HR Coordinator HR for 4 daily and 2 weekly newspapers, approximately 400 employees. Report payroll biweekly using Simplex/Winstar timekeeping system Recruit for open positions; Manage onboarding Provide assistance to employees and managers regarding policies and processes Organize and conduct annual open enrollment for benefits; consult employees on all benefit programs and general procedures Design and deliver weekly and monthly HR and payroll reports for upper management; Maintain PeopleSoft HRMS database and personnel files Reply to employment/wage verifications for employees; conduct exit interviews; handle unemployment claims; complete annual wage surveys Administer and maintain COBRA, STD, LTD and WC files in addition to OSHA reporting Conduct annual anti-harassment and safety training. Education Newberry College City , State Mathematics Computer Science Mathematics Computer Science Batesburg Leesville High School City , State H.S. Diploma GPA: GPA: 3.5 Honor graduate GPA: 3.5 Honor graduate Skills ADP, Benefits, counseling, database, employee relations, hiring, HRIS, HR, Director, meetings, Enterprise, newspapers, payroll, PeopleSoft 8.0, PeopleSoft HRMS, Performance management, personnel, policies, processes, Recruitment, reporting, safety, TV Professional Affiliations Professional Human Resources (PHR) - Human Resources Institute, 2006 - current
Member: Society of Human Resources Management and Richmond Society of Human Resources Management
Member: Reid Institute
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HR
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ADJUNCT FACULTY, ZANVYL KREIGER SCHOOL OF ARTS AND SCIENCES, ADVANCED ACADEMIC PROGRAMS Profile Experienced Field Application Scientist with a unique balance of comprehensive, academic, wet-bench experience across all research sectors, a strategic understanding of scientific business including field marketing and technical sales, along with an ability to work alongside dynamic, intelligent teammates to close business for the team. Areas of Expertise Time and Territory Management Molecular Biology Techniques Assay Design/Development Presentation Skills DNA/RNA Sequencing PCR Cell Biology/Tissue Culture Data Analysis/Software Product Specialist/FAS Experience February 2013 to December 2015 Company Name City , State Adjunct Faculty, Zanvyl Kreiger School of Arts and Sciences, Advanced Academic Programs Co-Designed and Lectured for 12-14 graduate students attending the High Throughput Screening (HTS) and Automation Lab Course Designed and executed 7 labs across the spectrum of detection chemistries commonly used in HTS labs throughout the semester Provided lectures on the complex physical chemistry principles of all reagents used in the HTS labs Helped educate graduate students on the unique techniques used in an HTS lab as well as the unique instrumentation, software analysis and experimental designs used in these settings Created quizzes, exams and a final comprehensive exam required for grading purposes as. November 2005 to Current Company Name City , State Senior Field Application Scientist/Product Specialist Member of a regional sales team in our Discovery and Analytical Solutions division of PerkinElmer that includes 3 account managers across PA, DE, MD,DC, VA, NC and SC Provide pre-sales and post-sales application support that will generate expected revenues in 2016 of $5.6 Million in the territory. Facilitate relational sales through field support in diverse scientific sectors including: Pharmaceutical, Industrial/Biotech, Government, Military, Academic and Pre-Clinical Labs Initiate scientific discussions to introduce and simplify PerkinElmer's high throughput screening reagents, consumables, multi-modal fluorescent plate readers and analysis software for complex small molecule, large molecule, basic biology and liquid-handling-aided, assay development projects Interact with users of PerkinElmer's detection chemistries to disseminate technical education to our researcher community through various platforms such as live seminars, webinars, conference calls and individual protocol reviews. Collaborate with scientists on the bench for comprehensive, proof-of-concept, wet lab demonstrations of our Alpha, LANCE, DELFIA and Luminescence chemistries in 96, 384 or 1536 well plates in our multimodal plate readers Advise users on the proper experimental (assay) design, provide valuable expertise in constructing matrices for assay development, help construct efficient protocol workflows and assist with rational data analysis for conclusive results or necessary troubleshooting next steps Design and execute offsite, internal, applications and instrument trainings for Sales Specialist as well as FAS Gather and organize customer feedback from the field for distribution among the appropriate internal organizations such as Field Marketing, Strategic Marketing, R & D, Reagent Manufacturing and Instrument Manufacturing Acted on specific customer feedback and applied my background in molecular biology, virology, cell biology and immunology to work with R & D internally to troubleshoot a field issue, design an assay or push a commercial kit idea to provide users with more relevant reagent solutions based on our detection chemistries. February 2000 to November 2005 Company Name City , State PCR/SDS/Genomic Assays/SPS Technical Application Specialist Provide technical recommendations on applicable Applied Biosystems product lines to internal and external customers through several different formats, telephone, email, voice-mail, or in person Act as a liaison between the product group, sales, service and our customers to add value to our offerings through pre-sales, post-sales, service calls and internal interactions Maintain leadership role in managing and communicating Sample Preparation Systems information to our TAS group Conduct training seminars on Sample Preparation Systems (SPS), PCR, SDS and Real Time instrumentation, chemistry and theory for education of the entire AB Support Organization, Sales and external customers Contribute concise sales trainings/support, small staff trainings, and internal colleague interactions to preserve the continuity of the AB message across the organization Create and edit support documentation, FAQs, tutorials and instructions as help for customers using AB products, resources and theories Train new hires, with critical introductory information, necessary for the knowledge base of a strong TAS. Help to update colleagues with new product or theoretical information as we constantly expand our knowledge base Other Responsibilities: Lab Monitor (trainings/Demos), Lab Safety Officer, Administrative duties for TAS group. August 1995 to February 2000 Company Name City , State Biologist Constructed a full-length consensus clone of GB Virus B (GBV-B), an animal virus genetically and clinically related to the human Hepatitis C Virus Used nested RT-PCR to obtain viral cDNA from a serum pool chosen as the GBV-B cloning source. Discovered novel sequence at the 3' end of the GBV-B genome by a combination of 5' RACE and RNA-ligase mediated RNA circularization PCR methods and proved that it was critical for infection. Evaluated viral titers in vivo by nested RT-PCR (5). Constructed an infectious GBV- B clone, pGBB. Contributed analyzed RT-PCR data to support the current argument that HGV (or GBV-C) was not a hepatitis virus with clinically relevant disease. Discovered valuable information about the viability of GB Virus A (GBV-A) and GB Virus B (GBV-B), monkey viruses, to serve as surrogate models for studying their relationship to HCV. Performed computer analysis on RNA structures (in-house software) and DNA sequences, using GCG Wisconsin Package, (analysis software), for determining the 5' and 3' ends of the GBV-B genome. Created written guidelines for standard laboratory procedures in a Clean Room environment. Trained experienced technical personnel to use standard appropriate molecular protocols for contamination control and safety. Developed professional relationships with internal and external vendors for cost effective procurement of critical supplies and perishable reagents. July 1992 to August 1995 Company Name City , State Research Assistant II Assembled HIV retroviral vectors for using common cloning methodologies. Transfected cloned HIV DNA into mammalian cell lines testing HIV gene expression Tested RNA transcription and DNA integration by Northern blot and Southern blot. Applied cell culture techniques to maintain and prepare cell lines for viral studies. Analyzed specific transfected cell lines for syncytium formation as a marker of in vitro HIV infection Performed DNA sequence data analysis using an ABI 373 A automated sequencer Synthesized the necessary primers using the oligonucleotide synthesizer ABI 394 Analyzed data using DNA sequence analysis software as well as Sequencer software Contributed molecular biology assistance to scientists studying HIV and SIV infection. March 1989 to July 1992 Company Name City , State Process Development Associate Performed microbiological screening to elucidate proteins with commercial value. Conducted chemiluminescent, spectrophotometric assays for protease activity to evaluate novel proteins for further processing. Conducted checks for bacterial pH, aeration, glucose levels, and enzyme production Operated 10-1000 L fermenters for production of marketable biologicals. Performed DNA sequencing analysis, gas chromatography, protein column chromatography, protein precipitation and enzyme assays as quality controls for biologicals produced in pilot scale. Education 2002 Johns Hopkins University City , State Biotechnology Biotechnology 1988 East Carolina University City , State Bachelor of Science : Biotechnology Biotechnology Interests 30 years of youth sports service including: Co-Director of K-2 league, Coaching (ages K- 8) Basketball, Baseball, Football Tee-Ball and Soccer
*Elected to Mother Seton Parish Council (June 2003) *Appointed to St. Paul's Parish Council (June 2012) *2nd Degree Member of Knights of Columbus
*Board Member of St. Ann's CYO Affiliations Member: SLAS (Society for Lab Automation and Screening) Member: LRIG (Laboratory Robotics Interest Group) Additional Information Community Service (Washington Metropolitan Area): 17 years of youth sports service including: Co-Director of K-2 league, Coaching (ages K- 8) Basketball, Baseball, Tee-Ball and Soccer Elected to Mother Seton Parish Council (June 2003) 2nd Degree Member of Knights of Columbus Board Member of St. Ann's CYO Skills Virology, molecular biology, cell culture techniques, chemistry, data analysis, DNA sequencing, scientific writing, molecular biology techniques, Real Time PCR, RT-PCR, sample preparation, assay design, assay development, assay troubleshooting, scientific presentations, seminars, strategic marketing, leadership, sales, time and territory management
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ARTS
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SENIOR ACCOUNTANT Summary A highly competent, motivated, reliable and result-driven Accountant with extensive experience supporting the finance needs of the organization. A self-starter and team player with excellent organizational and computer skills. Proven ability to take on extra responsibilities and manage multiple projects simultaneously while working under stringent deadlines and maintaining high degree of confidentiality. Highlights MS Excel, Word (60 WPM), Outlook, Intacct, Professional Accounting System, SAGE 100 Fund Accounting, and BOA CashPro, ADP, BenefitMall Payroll, Fidelity, Choice Strategies Experience Senior Accountant May 2015 to Current Company Name － City , State Financial Reporting and daily operations: Oversee cash management - daily. Manage financial closings - monthly. Manage general ledger - monthly. Review and prepare various account reconciliations - monthly. Prepare standard & custom internal financial reports in excel - monthly. Prepare bank borrowing base reports - monthly & quarterly. Prepare functional & managerial expense analysis - annually. Prepare annual surplus earnings analysis -annually. Prepare financial budget - annually. Renew listed insurance policies annually: Commercial package policy - annually. Pawnbroker's liability insurance - annually. Fiduciary liability Policy - annually. Directors and officers liability policies (1) Primary & (1)Excess - annually. Workers compensation policy - annually. Commercial Crime Policy - annually. Auction Sale - 3 times per annum: Download auction sale data. Use system auction sales data to verify system calculation accuracy. Prepare auction sale cost analysis. Prepare auction sale summary analysis. Prepare auction sale journal, finalize auction sale. Government Reporting: Form 990 - provide outside accountants with all supporting schedules and reports, return prepared and filed by outside accountants - annually. Form 5500-DB plan - provide actuaries with census information and annual plan information, prepared and filed by actuary, signed by administrator - annually. Form 5500-DC plan - provide fidelity with answers to questionnaire, confirm contribution information, upload specified data to Fidelity system, prepared by Fidelity, filed by Provident Loan Society, signed by administrator - annually. Dept. of Labor - review wage report - prepared/filed by provident - quarterly. Payroll Tax returns - review - prepared and filed by payroll service - quarterly. Annual Financial Audit: Substantiate all material account balances - annually. Provide internal control structure information - annually. Prepare disclosure reports with CPA guidance - annually. Purchasing: Review and approve all purchase invoicing - daily. Code all invoices to the appropriate g/l account - daily. Review purchases - monthly. Finance and accounting: Calculate outstanding interest and fees - monthly. Review 12 standard journal entries - monthly. Review quarterly tax filings - 940futa, 941 fed tax return, MTA-305, NYS45. Prepare and file NYS Dept. of Labor Report Wage report - quarterly Update and maintain financial performance metrics - monthly. Maintaining & Updating 1099 vendors. Manage monthly financial closings and adjustments. Manage and maintain employee benefits (401k, Life & Dental Insurance, FSA, TransitChek, and GTLI). Prepare and process bi-weekly payroll. Review and journalize American Express expenses. Journalize and upload to accounting system payroll allocation, employee benefit allocation. Implement and review accounting process as needed. Finance Associate August 2011 to May 2015 Company Name － City , State Oversight and maintaining of AP/AR vendors, payment, processing orders, invoices, bank wires, and deposits. Cash management including wire transfers, record charges, and adjustments. Perform monthly bank reconciliation, account reconciliation between the general ledger and subsidiary ledger to ensure the timely and accurate financial statements are generated. Prepare supporting documentation and post journal entries to computerized accounting Software. Managed domestic and international budgets, including budget modifications and closeouts. Identify, and assist in the implementation of, process improvements in order to shorten the monthly close process. Processes and maintain organizations payroll using ADP. Maintained and processed International payroll, working with in-country payroll vendors. Worked independent while communicating and coordinating with other employees and external clients to facilitate workflow that pertains to the financial deliverables of the organization. Assist with special projects. October 2010 to June 2011 Company Name － City , State Reconcile and analyze over 75 POS terminals, and audited receipts for compliance of SOX Procedures. Exemplary post sale communication with different departments. Education Bachelor of Arts : Economics City College of New York GPA: GPA: 3.2 Honors Cum Laude Economics GPA: 3.2 Honors Cum Laude Languages Fluent in Spanish
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ACCOUNTANT
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CUSTOMER SERVICE REP 1 LEAD QUALITY ASSURANCE COACH ACCOUNT RELATIONSHIP SPECIALIST ONLINE BANKING Summary I am a career oriented individual who wishes to further my knowledge of my company, position, any cross training possibilities, and training to progress in the company. I am a hard working ethical leader that leads by example and is never afraid to ask for clarity if I do not fully understand something. Dynamic banking professional adept at directing complex projects and leading high performance teams to complete key financial initiatives. Talented Sales Associate with successful career history of closing sales, increasing customer satisfaction and mentoring junior sales professionals. Skilled Sales Associate with 5-year track record of success. Maintain professional and calm demeanor under pressure. Thrive in high volume environments where knowledge, composure and interpersonal abilities are keys to success. Accomplishments I was acknowledged after the
first 6 months by the Board of Directors as a Pillar of
Success for the company in Account Retention and New Account Acquisition.
During the
first 6 months I was shown to compile 50.4% of the work load for the Outbound
team of 5 members. Experience Customer Service Rep 1 Lead, Quality Assurance Coach, Account Relationship Specialist, Online Banking Rep II June 2010 to Current Company Name I started out as a Customer Service Rep 3 and worked my way to a rep 2, and then a Rep 1 before we changed the Rep system to a 1234. When doing this we answered customer calls in regards to account balances, transaction review, disputes, wire transfers, statement request, Online banking issues, Western Unions, ETC. I went to a position in QCD for approximately 3 months. Where we revamped QA and turned it into QCD Quality Coaching and Development. We each had our own teams that were made of multiple Supervisors and their employees. Reviewed calls for performance and compliance to procedures. Met with each person on my team monthly and reviewed and coached the agents on calls and met with each Supervisor on each of their employees. After a short leave of absence I came back and started as a rep 3 and moved to a rep 4 and then to a Lead position. Where I had to answer Lead and Supervisor calls, as well as manage the floor for my Supervisor. I then moved to the Outbound team where I was there in the beginning of the team development. This was a Pilot program that exceeded the expectations and was opened as a division after the first 3 months instead of the 6 month allocated for development. We started the division and created the procedures, as we went along. This was a Sales position in which we contacted customers with new accounts to ensure they are welcomed to the family, as well as to fulfill their individual financial needs. After the first 6 months I was acknowledged by the Board of Directors as a Pillar of Success for the company in Account Retention and New Account Acquisition. During the first 6 months I was shown to compile 50.4% of the work load for the Outbound team of 5 members. I continued to Lead the team in sales for the first implementation of new hires and stayed a top performer until I left the department. I then went to the Online Team as a Rep II. I currently provide a first line of support for the Online manager. I monitor the floor to maintain order and answer any questions if I am the designated Rep II for the day. Run credit cards for account funding, assist in account openings if needed, communicate effectively with the agents on the floor and any other interdepartmental interactions, review and log all mailings outgoing, send account denials, review and log the incoming documents, assist with tasks should they get behind, handle and log Supervisor chats, assist occasionally in training of employees. I have assisted in completing QA for account opening procedures. Front Desk/ Fitness Advisor/ General Manager/ Operations Manager/ Regional Sales Manager January 2007 to June 2010 Company Name I started as a Front desk staff at $6.00 an /hr for the first week. I was then moved to a Fitness Advisor which is front line sales. I worked this job for approximately 2 months before I was promoted to Sales Manager. After weekly Sales meeting in which I provided the agenda for approximately 3 months. I was then moved to another club and asked to work managing them both. Working between 60 and 80 hours a week. I worked corporate deals with Armed Forces Bank (my current employer), KU for student gym access, Armed Forces Insurance, USD 453, USD 207, Douglas County Municipality, Leavenworth Municipality. Assisted in training Sales, and Operational Staff. Created Spreadsheets for scheduling, inventory, training, and corporate meetings. Worked in the Circle of Influence to maintain corporate partnerships, and well as networking for new corporate partnerships in the community. Built client relationships by acting as the liaison between the customer service and sales teams. Consistently exceeded monthly sales quotas by more than 25% by pursuing leads and expanding the prospect list. Exceeded team sales goals by 25% in , generating $168,000 monthly in residual revenue over the course of my 3 years and 6 months. Created sales contacts with on- and off-premise accounts. Acquired $7.86 million in sales revenue in 36 months. The clubs sold for $27.8 million a piece 3 months after I left with a total of 6 clubs. Developed competitive comparison tables of Fitness Memberships, Personal Training pricing, fees, ratings, category and product performance to use for account sales calls. Oversaw sales forecasting, goal setting and performance reporting for all accounts. Spearheaded expansion and development initiatives in Leavenworth, Lawrence, and Topeka locations. Led sales forecasting, market trend evaluation and segment strategies. Presented innovative digital media marketing presentations to executive decision makers. December 2002 to December 2006 Company Name I was a basic cannon crew member, and moved through the many jobs in thecrew. I was the RTO Radio Transmission Operator, Gunner, Loader, and Advance Party. I moved through the ranks and reached Sergant in 2 yrs and 3 months. I was trained as a Combat Life Saver, Eagle First Responder (Medical Courses), As well as Air Assault Certified. I completed one tour of Iraq during Iraqui Freedom in which I turned 18 yrs old in IRAQ. Education Certificate : Professional Sales , 2008 Professional Sales 1 － City , State Certificate : Business Administration , 2013 San Joaquin Valley Community College － City , State Skills Armed Forces, Banking,Quality Coaching, competitive, credit, Customer Service, financial, goal setting, inventory, team development, managing, market trend, marketing, meetings, networking, presentations, pricing, QA, Radio, reporting, Sales, sales forecasting, Sales Manager, scheduling, Spreadsheets, Supervisor
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BANKING
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STAFF ACCOUNTANT Experience August 2013 to Current Company Name - City , State Accounting Manger Report to CFO Manages 4 colleagues. The accounting department consists of 2 Accounting Clerks, 1 Financial Analyst, and 1 Volunteer. Lead person for all aspects of close, including preparing and entering 30 journal entries and preparation of 35 balance sheet reconciliations. Developed new and easier ways of doing journal entries for month end process, using Microsoft Excel. Have reduced journal entry keying by a day and half, allowing more time for analysis. Revamped old cost reporting and 990 templates, using Excel, to make the process easier for colleagues that would enter information into the system. Have cut down lead and processing time for each, making the entire submission time faster for system senior leadership. Selected as point person to help our system office install and run PeopleSoft Finance at St. Mary's Hospital. Directly responsible for training staff at hospital, and have assisted system in developing the financial statements that are used today. Assisted all hospital directors in the planning and execution of their departments AOP for the next fiscal year. Assisted in making a $5 million dollar turn around in total hospital EBIDA for fiscal year 2015. Responsible for maintaining and tracking $75 million in hospital fixed assets. Developed new FTE position control productivity report using complex queries and reports in Microsoft Access. June 2006 to August 2013 Company Name - City , State Staff Accountant/ IT Report to Finance Supervisor Assisted in financial month end close, by preparing over 20 journal entries and 25 Balance Sheet reconciliations. Developed various sales, TGP, and other contribution margin reports, using Microsoft Access and Excel. Led the division in creating projects that would strip out relevant information from a report and put into Excel, using Monarch data mining software. Developed over 30 models for the division to use. Developed Excel macros to help make entering journal entries easier at month end. Corporate office started using them for their month end close. Assisted in developing an automated reporting system that would distribute reports to sales force, and senior management every morning. Led IT department and helped maintain division IT infrastructure. Developed reports that track all IT assets and give a check list of what to do in case of a hard drive crash or any other maintenance activity. This report is still used to this day at the division. Created a sales report in Excel that used links, macros, and formulas, to show each sales persons sales, TGP, and cases, by using a drop down box and selecting their name. December 2003 to June 2006 Company Name - City , State Accounts Payable/ IT Report to Controller Accountable for the coding and paying of all Accounts Payable invoices. Including getting management signature, along with following up on and invoice discrepancies. Assisted in getting purchase orders from warehouse and entering in our purchase order system. Developed a new spreadsheet to help track fuel expense and tracking for operations. Assisted in month end close process, and was asked to then take over the sales tax and beverage tax journal entries for the division. Accountable for 5 Balance Sheet reconciliations for the division. Developed spreadsheet to keep track of customer credits, and salesman reimbursements. Developed report to show how many purchase order shorts there were, by vendor and warehouse id. Staff Accountant March 2001 to December 2001 Company Name - City , State Reported to Assistant Controller. Accountable for inventory for all 15 Sprint stores in our area. Led month end inventory counts, where each store would send me their results and I would match up to purchase order and sales to make sure everything tied out. Accountable for process of stolen, warranty and damaged phones, by making sure we received correct credit back from Sprint. Education IRS 990 Tax Reporting & Submission
*CMS Cost Reporting Submission
*Property Tax Exemption Submission
*AOP Budget Planning Bachelor of Arts : Accounting , May 2000 Western Illinois University - City , State Accounting Associates Degree : Accounting , May 1997 Black Hawk College - City , State Accounting St. Mary's Hospital Leadership Team Skills Accounting, Accountant, Accounts Payable, balance sheet, Budget Planning, CMS, Controller, credit, data mining, senior management, Finance, financial, Financial Analyst, financial statements, fixed assets, hard drive, inventory, leadership, macros, Microsoft Access, Microsoft Excel, Excel, office, Monarch, month end close process, month end close, next, PeopleSoft, coding, reporting, sales, spreadsheet, Supervisor, Tax, phones
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ACCOUNTANT
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CHEF DE CUISINE Executive Profile My culinary background started with a simple cooking class in high school that grew into a love for all things food. I went to Le Cordon Bleu culinary school where I developed a solid foundation in french cuisine, techniques and flavours. After graduating I spent the winter in southern Italy training under Michelin star Chef Richard Titi. This cultivated my passion for pasta, which has continued ever since. Most recently I have been running the kitchen for Chef Scott Howard at Citizen in Beverly Hills. Skill Highlights Focused and disciplined ServSafe certified Focus on portion and cost control Excellent multi-tasker High volume production capability Well-tuned palette hand made pastas Staff management Professional Experience 04/2016 to Current Chef De Cuisine Company Name Developed seasonal menu Maintained quality of food while constantly keeping a low food cost In charge of inventory/ordering Responsible for hiring and firing of employees Trained all new employees to uphold our standards 09/2014 to 04/2016 Chef de Cuisine Company Name Assisted in seasonal menu development. In charge of inventory/ordering. Fabricating proteins. Handmade pastas daily. 01/2014 to 09/2014 Sous Chef Company Name Ran lunch service and Worked all stations for dinner in busy 300-400-person restaurant. In charge of inventory and ordering. Responsible for fabricating all proteins Education 2/2010 Associate of Occupational Studies Degree : Le Cordon Bleu Culinary Arts Le Cordon Bleu College of Culinary Arts Pasadena CA. Le Cordon Bleu Culinary Arts References Mateo Rogers - Executive Chef The Hatch Rotisserie (559) 836-0455 Scott Howard - Executive Chef Citizen Beverly hills (415) 246-8542 Laurie Sisneros - Owner of Spaghettini restaurant group (562) 307-3111
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CHEF
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KICHEN/BATH DESIGNER & SALES Professional Summary I have experienced most phases of architectural and interior design over my years in the business. I began in commercial design, space planning, specifying, and decorating offices, including reception areas, conference rooms, large and small cubicle spaces using Steelcase, Stow Davis and Westinghouse ASD (aka Knoll). I have designed medical/dental offices and hospital areas, retail spaces, showrooms, trade show exhibits, salons, restaurants, night clubs, apartment floor plans and complex site plans, etc.
In the residential field, I have designed and supervised construction of a number of entire homes and major remodeling projects, including all specifications and the final decorating. I have specialized in all phases of window treatments, from measuring to installation. I have specialized in kitchen/bath and storage design. I am familiar with building codes and have been skillful at trade-specific CAD programs. I have also done site planning and landscape design. At one point I was involved in site planning and development of an entire subdivision. Work History 06/1998 to 04/2000 Kichen/Bath Designer & Sales Company Name – City , State Began in client cabinet, countertop & appliance sales, which includes on-site measuring, space-planning design, style & finish selection, ordering and follow-through with installation oversight. Consulted with clients to determine architectural preference to meet overall design goals. Assisted clients with budget considerations regarding products and materials. Successfully resolved complex technical design issues. 04/2000 to 06/2000 Showroom/Home Show Designer Company Name – City , State Keep showroom vignettes at home office location and showroom locations around the state updated with newest cabinet styles, countertops, appliances and other current materials. Design and decorate interchangeable exhibit vignettes with latest products and materials to be transported to various home show exhibitions around the state. Help with set up at site of each home show. The position of Showroom/Home Show Exhibit Designer was created
specifically for me by General Manager, however, change in management resulted in
elimination of the position and my job. 10/1996 to 08/1997 Assistant Store Manager Company Name – City , State Responsibilities Open and close retail store, assist customers making wallpaper or window treatment selections, set and keep in-home measure/selection appointments, place orders, receive orders, arrange and oversee installation appointments, etc. Consulted with clients to determine architectural preference to meet overall design goals. Assisted clients with budget considerations regarding products and materials. Skills Used Business, design & sales skills This retail store was a newest branch of an old, well established, family owned chain of stores from the east side of the state. The family had recently hired a new, young general manager. He was responsible, apparently, for some poor management decisions, resulting in the parent company going into bankruptcy and all stores being shut down. 06/1991 to 09/1994 Owner/Manager Company Name – City , State Converted 7500 square feet of commercial space into 24 individual offices of varying sizes, several cubicle spaces, large and small conference rooms, reception area, secretarial work area and lounge. Individual offices were rented to independent business persons by the month, cubicles by the day or hour. All phone calls answered by staff and messages taken. Secretarial services available to tenants, as well as outside clients, for an hourly fee. Conference rooms available on a daily or hourly basis. Other business services included hosting meetings or conferences and publishing marketing materials for tenants and outside clients. Building was sold in 1993 and new owner had other plans for the space and refused to renew the lease. I had moved the business once and paid for build-out of this space. I couldn't afford to move again; decided to close business instead. Current Principal Company Name – City , State Consulted with clients to determine architectural preference to meet overall design goals. Originated and developed creative design concepts. Assisted clients with budget considerations regarding products and materials. Successfully resolved complex technical design issues. Interfaced with architects, contractors, sub-contractors, consultants, fabricators, and regulatory agencies. Specified proper products and materials for each project. Prepared construction documents and details to implement design concepts. Established at the time of graduation from design school, I began my independent career, on a full-time basis. When business was slow (due to recession, etc.) I accepted employment with well established firms. I have continued to serve many repeat clients and referrals over the years. Transitional Vocation In 1981, before the advent and common use of CAD programs, I had a serious injury to my right (drawing) hand. I was owner of income properties and had been managing income propertiesfor other individual owners. Since I was not going to be able to use my hand again for drawing for some time, I took a position as a manager of a 160 unit apartment project that was only 50% occupied. Within six months, all units were rehabbed, rentable and occupied, and 95-100% occupancy was maintained while I was manager. In 1983, I was offered a position with another firm as Project Manager during construction and Start-Up Manager of a 360 unit apartment complex. Being involved at the inception, I was able to revise apartment floor plans to made accommodation for the most common objections I heard while marketing existing floor plans. My revised plans were very successful and apartments were filled as fast as they were built, with a long waiting list. Approximately 1/3 of the tenants from the first project I had managed, moved to the new complex, which was extremely gratifying. I continued in this position to the end of construction. During that time, I attended property management courses and earned a Residential Property Management Certificate. My hand was rehabilitated by this time and I decided it was time to return to my real passion, interior design. Education 1970 Associate of Arts : architectural/interior design New York School of Interior Design - City , State Architecture and interior design history Fine arts history Color theory and application Light theory and application Textiles Upholstery Window treatments Paint, surface textures, wallcoverings Interior building materials Architectural drawing and perspective rendering Business and marketing principles for designers All courses were taught by professionals in their respective fields with years of practical experience. 1967 Associate of Arts : business principles and skills Lansing Business University (Davenport Business College) - City , State Basic business management principles Business law Office management Accounting/bookkeeping Office skills (typing, shorthand, business machines, etc.) Business etiquette Skills Accounting, advertising, Basic, business law, business writing, computer aided design, Color, com, client, clients, drafting, Edit, email, Interior Design, marketing, Materials, window, rendering, retail, sales skills, sales, shorthand, space-planning, specification, phone, typing
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DESIGNER
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SOLUTION DESIGNER Career Overview Solutions-oriented Consultant possessing a unique combination of skills, including Pre-Sales, Business Analysis, Project Management and applications development experience in multiple top-tier ERP Systems. Qualifications Technical Project Management ITIL Intermediate Certifications Systems Implementation Large-scale systems Client Facing Pre-Sales Solution Selling Business Process I mprovement Accomplishments Proven track record building,
managing and leading multi-disciplinary teams across various domains and skill
levels
Created a comprehensive business development
strategy and change management program for a global ERP implementation
Project Manager, with over 4000 hours of experience, on various
Information Management and Communication projects
Exceeded sales quota by 5% in assigned
territories by providing Pre-Sales support to internal and external customers
Led the successful full life-cycle of
multiple ERP implementations as Lead Functional consultant
Cultivated cross-functional communications
through the creation of strategic relationships
Work Experience Solution Designer 02/2014 to 02/2016 Company Name City , State
Designed and
delivered management value added consulting and strategic technology
infrastructure solutions for the Air
Transit Industry market space
Technical
Project Manager for the implementation of over 300 CUSS (Common Use Self
Service) Kiosks and supporting IT infrastructure for a major discount airline
at twenty-two airports valued at over $5M
Technical
Project Manager for the development of new technologies and platforms, such as
PaaS and SaaS, to help solve technical challenges or limitations in clients'
infrastructure
Developed workload based staffing standards
to determine proper manning levels for proposed solutions
Created Professional Continuum for 500
employees assigned to the SITA Service Group (SGS)
Managed multiple application development
projects using Agile development methodology Developed
strategic relationships with 3rd party providers
Fixed bugs as they were encountered. Worked with product designers and product managers to design user interactions in applications. Installed and performed repairs to hardware, software and peripheral equipment, following design and installation specifications. Conducted computer diagnostics to investigate and resolve problems and provide technical assistance and support. Established requirements for new systems and modifications. Analyzed network packet information and computer OS system data to identify and characterize anomalies on networks. Gathered and analyzed performance metric data. Gathered and analyzed performance metric data. Analyzed and created new configuration for packaged software to meet business and system requirements. Oversaw local IT infrastructure including servers, security, networking, storage systems and desktops. Performed second-level support for all workstation and server class systems. Served as the technical lead for server infrastructure including development, QA, staging and production systems. Worked with clients to analyze computing and network needs and installed appropriate solutions within each organization's budget. Served as operating system expert, providing technical support for entire organization. Prepared technical architecture proposals for enhancements and integration of existing third party software systems. Tested features across various browsers. Pre-Sales Consultant 10/2012 to 10/2013 Company Name City , State
Worked directly with C-level
managers to gather and understand business strategy and requirements
Defined
project scope and deliverables to support project goals in collaboration with
all stakeholders
Analyzed and documented requirements for enhancements
to business processes
Defined detailed business requirements and
functional specifications using Agile methods
Partnered with
implementation teams to ensure proper translation of business requirements into
software changes
Provided pre-sales support for accounts
ranging from $200K to $5M
Provided training to implementation teams,
including the development of on-boarding material
Information Technology Specialist 05/2009 to 06/2012 Company Name City , State Technical Support Chief Functional Consultant on the US Army's Government Fund Enterprise Business System (GFEBS) ERP implementation duties included analyzing business requirements, carrying out fit-gap analysis, process design, and integration testing Project Manager for the US Army's Integrated Personnel and Pay System-Army (IPPS-A) ERP implementation Identifying resources that included recruiting, on-boarding, training and developing required to support varied levels of program operations Worked directly with Stakeholders, SMEs and other key users to identify problem scope and escalate IT service outages Created statistical reports and performed Root Cause Analysis (RCA) in areas of responsibility Performed end-to-end incident management with responsibility for time-critical User Service/ Infrastructure restoration, technical troubleshooting within complex IT systems environment. Provided technical support for Information Management infrastructure throughout Afghanistan Managed multiple application development projects using Agile development methodology Provided technical support for Information Management infrastructure throughout Afghanistan Provided technical guidance and direction to support suppliers and equipment providers on all information systems equipment for US Army, NATO and Coalition communication networks Collaborated in design and delivery of infrastructure required to support new IT solutions Responsible for the management of solution requirements and overall technical baseline control across the service lifecycle. Pre-Sales Management Consultant Inside Sales Representative 12/2005 to 09/2012 Company Name City , State Team Lead focused on implementing ERP software and creating common global designs with localizations for legal and regulatory requirements Prepared and presented technical proposals for clients. Worked with clients to analyze computing and network needs and installed appropriate solutions within each organization's budget. Developed and maintained accurate network documentation and Visio diagrams to provide management with proper understanding of organizational needs. Developed, reviewed and ensured the appropriateness of value added solutions that focus on IT Service Management, Business Transformation and Governance based on ITIL best practices Managed and facilitated client workshops to gather "as-is" and "to-be" business requirements, performed gap analysis, Integration/User testing and configuration Provided pre and post-sales support, configuration, and training in the SAP Practice Facilitated discovery sessions and customer focus groups for ERP sales opportunities Communicated technical design requirements to implementation teams using various SDLC methodologies (i.e. Agile, Waterfall, Spiral) to support the needs of clients' deployment strategies. Chief Warrant Officer Two Information Services Technician 12/1992 to 08/2014 Company Name City , State Performed system integration and administration on both tactical and strategic networks, including routers, switches, and various satellite and microwave communication. Managed Network Operations Center (NOC) and provided multi-level support to end users. Working with customers, internal IT and infrastructure teams, third party data providers etc. throughout the service restoration process. Provided base level IT support to company personnel. Education and Training ITIL Foundation v3, ITIL Intermediate Certificate in Service Design, ITIL Intermediate Certificate in Service Operations, ITIL Intermediate Certificate in Service Transition, ITIL Service Capability: Service Offerings and Agreements, CompTIA Security + Master of Arts : Organizational Leadership Columbia Universtiy City , State Advanced coursework in Organizational Management Bachelor of Science : Industrial Technology & Education Montclair State University City , State Coursework in Information Management and Business Administation Minor in Education Skills Agile, application development, Army, business strategy, C, Consultant, consulting, cost analysis, client, clients, delivery, direction, ERP, focus, Functional, Government, information systems, ITIL, Team Lead, legal, market, microwave, Enterprise, Network, networks, Personnel, process design, processes, recruiting, routers, sales, sales support, SAP, SDLC, staffing, strategic, switches, system integration, technical support, troubleshooting, workshops
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DESIGNER
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CUSTOMER SERVICE REPRESENTACTIVE Summary Energetic Customer Service Associate with strong time management skills who thrives in a fast-paced, dynamic environment. Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette. Hands-on Customer Service Manager effective in motivating others to reach their optimum potential. Highlights MS Office proficient At-home daycare professional Emotionally supportive Self-sufficient and confident Positive and optimistic People-oriented Creative problem solver Exceptional communication skills Quick learner Strong client relations Credit card processing Multi-line phone talent Accomplishments Exceeded all company goal and personal goals. excellent average handle time and outstanding Customer satisfaction reports. Received numerous compliments from members. Experience Customer Service Representactive 08/2014 to Current Company Name City , State Processed applications, payments, corrections, endorsements and cancellations. Submitted up-to-date activity and production logs to agency management for review. Presented and clearly explained insurance policy options to clients based on their needs and goals. Called 20-30 lapsed customers each day to inquire about continuing needs. Handled escalated calls. Researched cases, pay by phone, handled vendor return unit calls and also took Supervisor calls. Became a researcher/Supervisor within 3 months of start date. Office Manager/ Fitness Instructor 04/2013 to 08/2014 Company Name City , State Recruited an average of 7 new participants each month. Explained exercise modifications and contraindicated movements to participants with a history of injury. Cultivated positive relationships with participants by interacting with them during group fitness classes. Greeted all members in a professional and friendly manner. Developed safe and effective exercise programs for all members. Explained class objectives and rules. Customer Service Associate 01/2013 to 04/2013 Company Name City , State Effectively managed a high-volume of inbound and outbound customer calls. Answered a constant flow of customer calls with up to 30 calls in queue per minute. Acted professionally and patiently when addressing negative customer feedback. Customer Service Associate 08/2012 to 01/2013 Company Name City , State Assessed clients' financial situations to develop strategic financial planning solutions. Daycare Assistant/ Office Manager 04/2010 to 08/2012 Company Name City , State Promoted good behavior by using the positive reinforcement method. Promoted language development skills through reading and storytelling. Assisted the lead teacher with snack time, arts and crafts and putting the children down for naps. Relieved the head teacher and toddler teacher. Dressed children and changed diapers. Communicated regularly with parents about daily activities and behaviors. Offered parents detailed daily reports that outlined their child's day. Maintained daily records of children's individual activities, behaviors, meals and naps. Maintaineda child-friendly environment by allowing frequent access to outdoor activities. Sparked imagination by helping children discover new things each day. Sparked imagination by helping children discover new things each day. Customer Service Rep 01/2009 to 04/2010 Company Name City , State Effectively managed a high-volume of inbound and outbound customer calls. Answered a constant flow of customer calls with up to 25 calls in queue per minute. Addressed and resolved customer product complaints empathetically and professionally. Defused volatile customer situations calmly and courteously. Accurately documented, researched and resolved customer service issues. Mastery of customer service management systems and databases. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment. Identified chronic customer issues by creating and maintaining customer complaint log. Referred unresolved customer grievances to designated departments for further investigation. Managed high call volume with tact and professionalism. Acted professionally and patiently when addressing negative customer feedback. Education Paralegal Certificate Paralegal 2009 Branford Hall Career Institute City , State Bachelor of Science Skills Accounts payable, arts, Billing, call center, communication skills, CPR Certified, Creative problem solver, Credit, clients, client relations, customer service, databases, fast, financial, financial planning, First Aid, access, MS Office, Paralegal, Persuasive, speaker, Quick learner, reading, strategic, teacher, phone
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FITNESS
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FITNESS STAFF Career Focus I carry a positive attitude while interacting with people. Hard-working, friendly and energetic with five years of experience in customer/patient care. Motivated to
help and care for others needs. I am always interested in expanding my knowledge in new working environments. Core Qualifications Detail oriented CPR and First Aid certified Personable and friendly Responsible Dedicated Nutrition supplement familiarity Great Communication Skills Fast Learner Education and Training High School Diploma : 2010 Esperanza High School － City , State Regestered Dental Assistant License : Registered Dental Assistant , 2011 UEI College － City , State Personal Training Certification : Personal Training , 2016 NAFC － City , State Work Experience Fitness Staff March 2016 to Current Company Name － City , State Established and maintained effective communication with members Maintained an organized work area Contributed to the operation of a clean, friendly and well maintained health club. Re-racked weights to maintain a neat, organized and clean club. Worked with customer service to resolve issues. Handled account balances and information Handled telephone inquiries. Receptionist/ Office Clerk October 2014 to March 2016 Company Name － City , State Answered and managed incoming and outgoing calls while recording accurate messages. Used time efficiently when not serving customers, including organizing work stations and filing paper work. Handling and securing personal information for credit reports and financing. Communicated clear requirements for finance approval. Determined customer needs by asking relevant questions and listening actively to the responses. Registered Dental Assistant September 2011 to September 2014 Company Name － City , State Politely answered phones and scheduled or confirmed office appointments and surgeries. Set up examination room and dental trays in preparation for examinations and procedures. Successfully assisted the dentist by performing four-handed dentistry and other chair-side duties. Completed patient paperwork and scanned into Dentrix system. Alerted other staff when patients arrived and prepared records for dentist review. Accurately recorded treatment information in patient records. Educated patients about proper oral hygiene and plaque control procedures. Worked closely with patients before, during and after dental procedures. Diligently cleaned instruments and work areas in accordance with sterilization and disinfectant protocol. Maintained clear, organized and clean work environment. Skills Proper telephone etiquette Excellent communication skills
Works well under pressure
Filing and data archiving
Strong interpersonal skills
Self-sufficient and confident
People-oriented
Organized
Nutrition knowledge
First Aid and CPR Certified
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FITNESS
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WEB DESIGNER Professional Summary Trained Quality Assurance Specialist with a demonstrated history of working in the pharmaceuticals industry. Skilled in Risk Assessment, Regulatory summary writings, Documentation, Quality Assurance, Quality System, and Data Analysis. Strong quality assurance professional with a Masters in Computer Science and Bachelors in Electronics. Skills Work History Web designer , and Database designer: One Plus, Glasgow, UK. Web designer: Nuclear disarmament, Glasgow. UK. Office assistant: Iona community. Glasgow, UK. Polling Clark in a Scottish parliament election (2004) Care Assistant in BUPA care home, Glasgow. Specific skills: Langages: C & C# Data base: ORACLE, SQL Web Technologies: ASP.NET, HTML5, CSS3, Dream weaver. Currently Quality specialist , 07/2015 to Current City Preparation of the Elemental impurity Risk reports for drug products and API Experienced in developing risk analysis model and conducting thorough risk assessment starting from the basic till final report Generating regulatory summary for all the approved elemental impurities reports (US and Canada) Collaborate globally and cross functionally (in CFTs) with in varying sites to complete complex project goals. Sites: Ludwigshafen, Sligo, Cork, AP16, Puerto Rico, and Campoverde.(e.g. gluten, elemental impurities, and API metal catalysts) Author, co-author and verify multiple risk control assessments pertaining to elemental impurities, gluten, and metal catalyst used in AbbVie drug products & API. In-depth understanding of ICH Q3D, EMA, Pharm Eur, USP, and Gluten-FDA in relation to Abbvie drug products. Assist compendial services with heavy metal deletion project in relation to Abbvie API's Proficient in MS Word, Excel, Adobe Acrobat, power point, Visio, and other commonly used software. Web master , IBTN research group, UIC- February 2014 to till date Duties: Developed the official website of "IBTN research group ". Weekly Updation of the site with all the details of major events. Uploaded files and photographs of research works. The website has an user friendly interface which even helps everybody to have a clear idea about IBTN. Assistant Technical Officer (ATO) , 01/2004 to 01/2005 Company Name South Glasgow, NHS Trust, UK. Duties: Data monitoring and analysis, recording and updating data base of sterilisation equipments, working as a group, work management Responsible for correct assembly , checking, packing and marking of all items prior to sterilisation The operation of a range of decontamination equipment and performance of routine user tests. Inputting records and data required for the operation of the sterile services quality system. Maintaining all the records, archives and IT system needed for the quality standard and traceability of the instrumentation. Skills ASP.NET, Adobe Acrobat, Dream Weaver, API, ASP, basic, C, C language, C++, Clinical Research, Controller, CSS3, Client, Data Management, Data Base, Database, Database management, Digital Video, Editor, Embedded C, Embedded System, computer graphics, HTML, HTML5, Logic, Access 2000, C#, Excel, Exchange, Office, power point, MS Word, works, NHS Trust, Oracle 9, ORACLE, ORACLE8.0, PLSQL, Page, PLC, programming, quality, recording, research, risk analysis, risk assessment, scheduling, Simulation, SQL, System Design, Visio, Visual basics, Visual Basic 6.0, Visual Basic6.0, Web designer, website, Web designing, Author Education Masters : Computer Application , Computer Application MCA : CMR Institute of Management studies, University of Banglore, INDIA.
P.G - Title :Green House Controller, Platform: Embedded C - CX15, Client: NeSt Cyber Campus, Trivandrum, Kerala, India . Including 6 months training. Mini projects: Data Base Management Systems: Airline Reservation- Visual Basic6.0 and SQL. Information System Design and Implementation : Employment Exchange -Visual Basic 6.0 and ORACLE8.0 Simulation and Modelling : Chemical Reactor developed by C. Interactive computer graphics: Galixean Game using C++ language. System programming : Editor developed in C including all basic requirements of an editor. Computer Architecture and Parallel Processing : Page Replacement Algorithms developed in language C. C P U scheduling graph developed in C language. : Bachelor : Electronics (BSc) , 1999 Electronics (BSc) Digital Video graphy Other courses Data Management for Clinical Research , Vanderbilt University. Oracle 9i SQL/PLSQL training with Oracle Certified Associate, at Caledonian University, Glasgow Embedded System with CX15 (Keil Compiler) (6-months training from Nest Cybercampus : Mahatma Ghandhi University - City , State Design of a PLC (Program Logic Controller) based on control system
for automatic connector assembling machine . Database management - Visual basics, Oracle, SQL, Access 2000 ( Pentasoft, India)
Web designing- ASP, HTML, Dream Weaver (Pentasoft, India)
ECDL Certification and SQA qualification- Flexicentre Glasgow :
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DESIGNER
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REGIONAL HR MANAGER Summary Holistic HR Professional with 5 years 7 months experience in Human Resources vertical in areas of
recruitment, employee relations and performance management after completing 2 years of full time Experience Regional HR Manager Aug 2015 to Dec 2016 Company Name － City Looking for good HR opportunities in San Francisco Bay Area. VISA STATUS:"Work Permit-No Visa sponsorship Required"
Skills
Staffing and recruiting professional Microsoft Office Suite expert
Interviewing expertise HRIS applications proficient
On Boarding/Off-boarding Report Writing
Employee relations
New employee orientations
Performance Management
Accomplishments
Recruited 250 employees in 4 months for launching new RIBG (Rural Inclusive Banking Group)
vertical of ICICI Bank. Worked on "Female Workforce attrition at Mid Managerial level" and suggested ways to retain,
which was incorporated in policies. Worked on streamlining recruitment and onboarding process at indusind Bank by suggesting
changes in "E-joining" portal. Assisted in successful completion of project "Applicant Experience at ICICI Bank" which focused
on enhancing recruitment experience of applicants. Suggestions from the project were
implemented. Worked as "Regional HR Manager" managing entire HR function for Andhra Pradesh/Telangana
states for Assets & Liability vertical. Led team of two HR Executives. Role similar as HR Business
Partner role since this required working closely with Business Leaders for arriving on
recruitment gaps, resolving employee escalations, and PMS related issues etc. Handling end to end recruitment cycle right from sourcing (from job portals, through
consultants and campus recruitment etc.), taking interviews, negotiating offers till on
boarding. Ensuring every month all new joiners are included in payroll. Maintaining new joinee
tracker, induction tracker, offered applicants tracker for same. Making monthly Recruitment Report (Power point presentation, MIS), Branch Visit report,
Escalation report and taking monthly meetings with Regional heads. Making PowerPoint
presentation for recruitment forecasting and attrition analysis on quarterly basis. Maintaining updated HRIS for the region and sending it to business heads on monthly basis. Handling all employee queries regarding leave request, transfers, performance appraisal. Closing Performance Management for the financial year, liasioning with Regional Heads. Issuing
PIP (Performance Improvement Plan), Termination letters etc. Preparing investigation reports for escalations within the region in discussion with Regional
Heads. HR Presenter in RCU investigations along with Legal and Employee Relations Manager for
cases of the region. Identifying training needs and sending employees for various training programs.Sending new
joiners for induction program. Ensuring Goal Sheet adoption, half yearly feedback is done within deadline ensuring PMS is
completed on time. Employee Relationship Manager May 2013 to Jun 2015 Company Name － City , State Conducting regular branch visits for ground sensing. Making branch visit report and maintaining
branch visit tracker. Handling employee queries regarding organization policies, transfer
requests, salary and leaves etc. Maintaining and updating HRIS for the region.Taking Induction
Session of new joiners. Handling employee grievances by analyzing case and preparing preliminary investigation report. Conducted Performance Appraisal for Rajasthan RBG group. Managing entire Performance
Management cycle right from Goal Sheet Updation, conducting "Half yearly feedback", "360
degree feedback", "Normalization" till final rating updation on People Soft. Conducting "Talent Panels" for the region after ratings. Handled PMS escalations and conducted
"Communication meetings" for employees. Recruitment Manager May 2011 to Apr 2013 Company Name － City , State Handling Recruitment for entire Rajasthan RBG (Retail Banking Group) & RIBG (Rural Inclusive
Banking Group) and GOG (Global Operations Group). Managing entire recruitment life cycle
right from sourcing,interviewing and negotiating/releasing offers till on boarding. Ensuring all
new joiners are included in Payroll. Making monthly Recruitment Report (both excel sheet and
PPT) for monthly meetings with respective Business Heads and building strategies accordingly. Making annual "Attrition report" and "Recruitment Forecast Report" for entire zone. Using "Hirecraft" for interview management, candidate management and maintaining pool of
applicants for future requirements. Center Head for various mass recruitment drives conducted by ICICI Bank i.e. NIIT Leadership
Program, I Bank and PO Program etc. Campus Recruitment -Visited many campuses (MDI Gurgaon, IMT Ghaziabad, ICFAI Gurgaon IIM
Kashipur etc.) for hiring MBA freshers). Intern Mar 2010 to Jun 2010 Company Name － City , State Taking and understanding requirements from clients, sourcing applicants using "Mass Mailing, Job
Posting, doing screening and lining them up for interviews with clients. Coordinated & followed-up
with respective HR departments for salary negotiation, joining. Education and Training MBA , Human Resource 2011 ICFAI Business School － City , State , India Human Resource Bachelor of Science , Electrical Engineering 2009 Bharati Vidyapeeth College Of Engineering － City , State , India Electrical Engineering Interests Completed Diploma and trained in vocal classical music for 3 years. Won 3rd prize in national level
group song competition. Captain of volleyball team in school and presented school in various Inter
school competitions.
*Worked with SEEDS (an NGO) and Led 10 volunteers to organize health & literacy awareness camps.
Awarded "Outstanding Contribution to Society" by SEEDS acknowledging my contributions. Skills Banking, Closing, clients, Employee Relations, financial, forecasting, hiring, HRIS, HR, Leadership, Legal, letters, Mailing, Managerial, Managing, MBA, meetings, excel, Microsoft Office Suite, PowerPoint, Power point, MIS, negotiating, negotiation, Payroll, People Soft, performance appraisal, Performance Management, Performance
Management, policies, Presenter, Recruitment, recruiting, Report Writing, Retail, San, Staffing, training programs Additional Information Interests
*Completed Diploma and trained in vocal classical music for 3 years. Won 3rd prize in national level
group song competition. Captain of volleyball team in school and presented school in various Inter
school competitions.
*Worked with SEEDS (an NGO) and Led 10 volunteers to organize health & literacy awareness camps.
Awarded "Outstanding Contribution to Society" by SEEDS acknowledging my contributions.
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HR
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SENIOR ACCOUNTANT / FINANCE CONTROLLER Summary Aim to work for a progressive organization in a growth oriented position that gives enough scope to sharpen my skill accordingly to the latest demands at the same time to work towards the growth of the organization and To seek challenging avenues where, my knowledge and experience matches with the organization's growth and to continue for the achievement of organizational goals with the betterment career prospects. Highlights MS-Word, MS-Excel. Windows. Internet Software & Hardware tally peach tree manual accounting leadeship Well knowledge in Complete ERP system , Working closely with the Accounting modules as per business rules. Ample to knowledge on basic computer applications use full in the day-to-day office administration Created and maintained an efficient communication system within the assigned department, and across other departments. Well knowledge in various accounting software's Accomplishments Title : a study on working capital management Client : ULCCS Private Limited (45 Days Duration 2012) Description : The project entitled “A Study on working capital management” is a study of various aspects related to the company and its peer groups,which includes the fund holding statement, income statement, balance sheet and key financial ratios. A variance analysis is been done to know the financial performance of the company. Experience Senior Accountant / Finance Controller Nov 2013 to Aug 2015 Company Name Responsible in the safeguard of the company's revenue by ensuring that products and services and well marketed to our existing clients Covered all type of concerned duties include data entry Bank reconciliation, debtors and creditors reconciliation Keep the company documents and data as confidential Handling petty cash book Managing accounts receivables and payables Review of accounts and statements periodically Maintaining payroll Invoicing LC Preparation and Invoice Factoring and Payroll administration with salary for employees,in tally & excel. Internal Auditor Feb 2010 to Jul 2011 Company Name Performs administrative clerical duties Ensures adequate monitoring of supplies and all materials required, and ensured their proper inventory Responsible in the safeguard of the company's revenue by ensuring that products and services and well marketed to our existing clients Ensure suppliers and other parties are paid on time Covered all type of concerned duties include data entry Bank reconciliation, debtors and creditors reconciliation Review of accounts and statements periodically Maintaining payroll Keep the company documents and data as confidential Handling petty cash book Maintenance of accounts file, ensuring accuracy and completeness Managing accounts receivables and payables Co-ordinate with banks. Assistant accounts clerck/Document Controller Jan 2008 to Jan 2010 Company Name － State In charge in the recording filling personal data of every staffs in the Bank Maintenance of accounts file, ensuring accuracy and completeness Managing all type of files Handling petty cash book Covered all type of concerned duties include data entry Bank reconciliation, debtors and creditors reconciliation Review of accounts and statements periodically Prepared supporting documentation for auditing whenever customers or auditors required. Education M.COM ( Master of commerce) , commerce 2013 madras university － City , State , india affiliated to madras university 2013,chennai,india.(distance education),and specialised into commerece. MBA , finance & marketting 2013 karpagam university college － City , State , India successfully completed 2011-2013 the batch,specialized into finanace and marketting. B.com(Bachelor of commerce) , commerce 2010 calicut university － City , State , India specialized into commerece. Accounting software's Certifications , proffessional accounting 2009 IPA － City , State , INDIA GPA: GPA: 7.2 GPA: 7.2 MBA Certifications Diploma in Business Proffessional Programmer ('O'level) Duration :1 Year Platform : windows Under : Certified by Doeacc society Govt Of India- Business professional programmer('O'level) (Under AICTE-DIT Scheme) Description : The objective of the course was programming the computers and solving problems. Title :Microsoft Office Duration : 6 Month Platform : windows Description : Completed Office automation including ms-office and excel Title: Professional accounting Duration : 6 Months Platform : windows Accounting practice : Practical Accounting - Certified by CPA (in IPA vatakara). Description : Complete Manipulation of accounting softwares and manual accounting . Languages English, Malayalam,hindi and Tamil,
(Read &Write) : English, Arabic, Hindi, and Malayalam. Personal Information Date of Birth: 14-05-1987 Marital Status :Engaged. Permanent Address : Rabiyas house, Vatakara-beach (PO), kozhikode, kerala-676506. Nationality :Indian. Languages Known: (Speak) : English, Malayalam,hindi and Tamil, (Read &Write) : English, Arabic, Hindi, and Malayalam. Current Location : Doha Qatar Driving Licence : Indian Passport No : J1888069. Visa status : yearly work visit Qatari Id No : 28735642209 Additional Information Highly Committed & Positive attitude Self Confident and Dedicated Diligent worker Result oriented in given time Adaptable to any environment Carries Valid indian Driving Licence Ability to face challenging responsibilities. Strong positive attitude and quick adaptability and flexibility with work. Self-starter and seeks new challenges and responsibilities. Ability to work both independently and as part of a team with professionals at all levels Skills Academic, Accounting, Accounting software, accounts receivables, administrative, auditing, balance sheet, Bank reconciliation, basic, book, clerical, Hardware, computer applications,clients, data entry, documentation, ERP, ERP 9, filling, financial, inventory, Invoicing, Managing, materials, MS-Excel, excel, ms-office, Microsoft Office, Windows, MS-Word, office administration, Office automation, payables, Payroll, PEACH TREE, Peachtree, Programmer, programming, Read, recording, Scheme, type, variance analysis
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FINANCE
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ASSISTANT DIRECTOR OF POLAR EXPEDITIONS Summary To acquire an executive assistant position with a dynamic company. My detailed project management, writing, creative and communication experience will allow me to take a leadership role in managing multiple responsibilities. Highlights Strong digital/film photography, photo editing and print design skills
*Great presentation skills creating visually appealing and concise presentations, proposals and brochures
*PC/Mac literate: Word, Excel, Outlook, PhotoShop, InDesign, PowerPoint, MapPoint, Leo Software Experience 04/2011 to 12/2011 Assistant Director of Polar Expeditions Company Name － City , State Expedition sales and procurement: Sold polar adventure expeditions to global clientele and maintained client and vendor relationships. Communicated to clients the details of expeditions (cost, payments, what to expect, requirements & forms). Developed and contributed to the success of the largest South Pole season in the company's history. Negotiated vendor agreements and wrote industry related agreements. Managed and created project/expedition timelines. Created detailed expedition and client itineraries. Produced commission income and built industry-related partnerships. Created handbooks, expedition summaries, expedition blogs (wrote successful Greenland Crossing blog). Digital photography and video. Tracked client payments, invoicing, commissions, etc. Social media and networking. 03/2007 to 01/2012 Designer Company Name － City , State As an Independent Contractor I Produced direct marketing materials (brochures & catalogs) and established company branding. Responsibilities included;. Extensive photo editing and digital photography. Created layout, writing and design of successful direct marketing materials. 03/2004 to 01/2009 Executive Assistant/Loan Closer Company Name － City , State Worked closely with Executive VP/Principal, Assistant VP, CFO, development, analyst, property management, prestigious investors and third party clients in a deadline-driven setting to ensure successful financing of commercial investments. Managed highly confidential information, executive calendar and supervised project timelines. Photographed commercial properties for use in proposals and finance/investor packages. Created finance/investor packages that successfully gained lender financing and investor support. Managed due diligence involving lenders, third party inspectors, appraisers and attorneys. Administered multiple loan closings in cooperation with investors, attorneys, lenders and title companies. Developed mortgage section of database software in conjunction with LeoSoftware. Drafted agreements and managed details of confidential paperwork simultaneously on multiple deals. Oversaw deal calendar and coordinated all projects from conception to close. Maintained extensive closing book library. Entertained clients at events and managed event planning/organization including invitation designs. Managed closings totaling $300 million in 2007. 04/2000 to 06/2003 Public Relations Associate Company Name － City , State Managed event/meeting logistics and travel nationally and internationally. Organized confidential meetings with high-profile political clients. Conducted talent management and media for grand openings across the U.S. Client research and significant participant in strategy sessions. Arranged media meet and greet opportunities for executive and political clients. Media outreach: Contacted and placed T.V., radio and print media at prestigious events. Drafted media releases, proofed/edited proposals and associated written materials. Created format/compiled data for confidential survey distributed by the Illinois Department of Public Health. 08/1999 to 03/2000 Image Coordinator Company Name － City , State Managed images (film & digital) for business-to-business catalogs, fliers and newspaper ads. Assisted direction of photo shoots. Retouched low-res images and communicated retouching guidelines to in-house staff and print vendors. Edited layouts; prepared fliers, ads and catalogs for print; and coordinated the use of stock photography. Managed multiple projects and vendor relations in a highly deadline driven agency. Creative personnel communicator (art directors, photo department, designers and account managers). 04/1998 to 08/1999 Assistant Company Name － City , State Assisted directors, board of directors and human resources. Key participant in the development of fundraising events, including staffing events such as the annual benefit concert which gained support for the Jewish Community Centers. Drafted employee resource book, assisted in hiring office clerks, organized board meetings and other functions. Education Bachelor of Arts : Photography & Fiction Writing Columbia College Chicago － City , State GPA: Dean's List Dean's List Spring 1999 Skills photo, PhotoShop, ads, analyst, art, agency, book, branding, brochures, catalogs, closing, concise, clientele, Client, clients, database software, Digital photography, direct marketing, direction, due diligence, event planning, film, finance, financing, forms, fundraising, hiring, human resources, InDesign, investments, invoicing, layout, logistics, Mac, materials, meetings, Excel, office, Outlook, PowerPoint, Word, communicator, networking, newspaper, personnel, photo editing, photography, presentations, presentation skills, print design, print media, procurement, property management, proposals, Public Health, radio, research, sales, staffing, strategy, vendor relations, video, written Desktop Publishing Software: Photoshop, InDesign
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PUBLIC-RELATIONS
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HIRING MANAGER/RECRUITING MANAGER Summary Self-motivated Human Resources Professional with 9+ years Healthcare and Social Services Recruitment, Management Business Development, Marketing and Staffing experience. Expertise in locating highly qualified candidates for a comprehensive variety of clinical and non-clinical positions. Exceptional interpersonal skills with a focus on team synergies and a drive to achieve organizational goals. Skills Microsoft office (10+ years), Talent Acquisition, Talent Management, Recruiting, Staffing, Business Development, Training and Development (10+ years)
GROUPS
Society for Human Resource Management
January 2015 to Present Languages Fluent in English, Russian, Romanian Experience Hiring Manager/Recruiting Manager 03/2017 to Current Company Name City , State Managed and lead a team of professional recruiters through coaching and training. Developed and execute recruiting plans and recruiting outreach programs
Partnered with Hiring Managers, and Director of HR to determine hiring needs and strategies. Coached hiring managers on recruiting process and procedures. Conducted full life-cycle recruiting to support different departments within the organization. Developed inclusive recruiting and sourcing strategies to identify and attract top talent. Managed interview activity at all phases of the recruiting process. Ensured consistent communication regarding candidate search and status to all parties through all phases of recruiting process. Directed offer process, including reference checks, salary recommendations, offer letter generations and offer responses. Ensured all jobs are posted and maintained in accordance with company policy
Managed internal and external job board functionality and works with vendors to troubleshoot issues. Managed vendor relationships and oversees annual contract renewals and budget. Managed team recruiting metrics and oversees distribution of weekly requisition reports to management. Worked closely with Communications to develop recruiting materials and brochures. Conducted regular follow with hiring managers to determine the effectiveness of recruiting plans and implementations. Developed and implements social media recruiting strategies. Oversaw company hiring events and initiatives. Recruiting Manager 11/2015 to 02/2017 Company Name City , State Managed a team of recruiters and report on recruiting performance
Advise Hiring Managers on interviewing techniques
Research and choose different healthcare job advertising options
Identify and acquire top talent for: different clinical and none clinical positions. Determine appropriate salary for new hires, promotions and transfers. Educated clients regarding latest Labor Market trends, wages, benefits and realistic expectations and trends in today's job market. Develop, implement, and monitor training programs for new hires. Conduct orientations with new hires and performance evaluation performance. Partner with hiring managers, and directors to identify trends in recruitment and retention in order to predict future needs. Provide professional coaching to employees seeking career advancement or a career change. Complete workforce planning, established pipelines using passive candidate sourcing, consistently. develops New Business and grow existing with accounts for the agency with different hospitals, nursing homes and New York state facilities. Proven track record of sourcing, screening, short listing, interviewing, salary negotiation and hiring of Healthcare and nursing professionals for various local and travel nursing positions; In charge of managing multiple accounts affiliated with hospitals, ambulatory care centers, state facilities and. government agencies nationwide. Senior Healthcare Recruiter 06/2014 to 09/2015 Company Name City , State Work collaboratively with Program Managers, Directors Sales Personnel, Clients and Candidates in managing requisitions and matching the right candidates to positions. Training and Development
Recruit both clinical and non-clinical positions such as: hospital nurses, school nurse, Case Workers.,. Social Workers, PA's, Pharmacists, Respiratory Therapists Administrative Assistants, Physical Therapist and Occupational Therapist, PTA, OTA, Speech Therapists and Case Managers. Full Cycle Recruiting and On-Boarding to include, Identifying, screening, interviewing, and presenting to both contract and permanent positions. Responsible for hiring and firing of contract worker; posting new positions using various tools such as CareerBuilder, Linked In, internal postings, etc. On boarding responsibilities include I-9 documents, Tax Forms, Reference Checks, as well as Education Verification, Pre-employment Physical and Drug Toxicology Interface with both clients and candidates on a daily basis Utilize Applicant Tracking System (Job diva), to upload new requisitions and log. candidates information. Use other external databases depending on each clients need. Human Resource Specialist-temp 11/2013 to 07/2014 Company Name City , State Responsible for assisting HR with internal compliance on all teachers, therapists and social workers, ensuring that all appropriate billing and session/progress notes and documents were received and submitted within deadlines, processing referrals from various sources, and placing appropriate. therapists, evaluators and/or counselors per scheduling requirements and timeframes. Maintained therapist schedules for utilization when scheduling caseload for CPSE and CSE-related services. Coordinated with District Administrators, clients and parents on any potential issue associated with provided services. Managed all documentation and collaborated with the Program Director and team members to achieve solutions. Maintained therapist and teacher forms, certification, clearance, letter of reference, etc. Interviewed, screened and placed, nurses, Social Workers, Special Education teachers, Occupational, Speech and Physical Therapists in different facilities. Communicated with clients and managed all of the rehab and nursing home accounts. Human Resource Specialist 04/2010 to 07/2013 Company Name City , State Provided resource management and recruitment to fill therapy job openings, including candidate sourcing, screening, interviewing and checking. Sourced and identified therapists and teachers through a high volume outbound calls and meetings. Utilized resources to attract qualified professionals and process application. Managed intern program by conducting orientations, scheduling rotations and assignments, monitoring intern job contributions, coaching new teachers, and advising managers on training and coaching. Developed strong rapport with high-level and entry level candidates, ensured compliance of new hires was current. Program Coordinator 03/2007 to 02/2010 Company Name City , State Oversaw all aspects of staff performance, conducted performance evaluation, enforced progressive discipline and mediated staff disputes and grievance procedures in accordance with state and federal laws. Performed on-call responsibilities to cover scheduling adjustments. Maintained and updated associate health records for all associates and contact list for all personnel. Administered training and managed relationship with providers and other clinicians. Staffed services as planned by the city facilitated staff schedule and performed internal audit of cases and services. Sourced and recruited therapists, and provided candidate sourcing, screening, interviewing and reference checking. Ensured all providers complied with the Early Intervention rules and regulations. Education and Training Bachelor's : Communications 2009 LONG ISLAND UNIVERSITY Communications MBA : Business Administration Long Island University-virtual HR and Healthcare Management Concentration United States
online
Healthcare Compliance Certificate-Quinnipiac School of Business-online Skills Recruiting Talent Management Account Management Business Development and Sales ATS experience with various programs Activities and Honors Society for Human Resources Additional Information Authorized to work in the US for any employer.
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HEALTHCARE
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HUMAN RESOURCES PROFESSIONAL Professional Summary Experienced working in fast-paced environments demanding strong organizational, technical, and interpersonal skills. Highly trustworthy, ethical, and discreet; committed to superior customer service. Confident and poised in interactions with individuals at all levels. Detail-oriented and resourceful in completing projects; able to multitask effectively. Skills Networking and Partnership Development Decision Making Report Preparation Human Resources Management Systems Procedure Compliance In-Person and Telephone Interviewing Employment Data Tracking New Hire Onboarding & Orientation Termination Documentation Conflict Resolution Documentation and Recordkeeping Willingness to Learn Remote Conferencing and Communication Microsoft Office Employee and Applicant Assessment Work History 07/2018 to 01/2021 Human Resources professional Company Name – City , State With hands on experience in distribution environment. Employee Relations/Conflict Resolution and Policy/Process guidance. Initial workforce hiring, pre-acquisition due diligence and post-acquisition HR integration. Completed 2 days of onboarding process every week. Ranging from initial presentation on companies' policies and overview, to revising e-verify process, making badges, and assuring system certifications (FDU) were completed upon starting in their new role. Managed and updated personnel files for old and new hires in the Human Resources Information System database (Lawson). Assessed and streamlined training coach program to drive consistency of company's processes. Fostered a teamwork environment conducive to positive dialogue across the organization. Personal efforts were cited as a great driving force behind DC employee-retention rate within an industry where high turnover is the norm. Saved company thousands of dollars every month by reducing reliance on employment agencies. Brought the majority of formerly outsourced recruiting functions in-house to reduce billable hours. Completed our distribution's weekly reporting while assuring it was sent to corporate in a timely manner. Weekly reporting consisted of planned vs actual, terminations for the prior week, and new hires that were onboarded. Oversaw 300+ associates pay, onboarding, and relocation to other departments and facilities. Assured managers sent in time details report for their direct reports. Upon received it would be revised daily to make any necessary revisions in Kronos. Took part in various meetings ranging from union sensitivity training, hr meetings regarding program rollouts, staffing meetings, and concluding final decisions on any investigation that took place Unemployment claims and meditation were completed with a 94% success rate. Provided various resources to associates. Including work number information, tuition reimbursement access, and information on how to adjust form of payment. Managed all aspects of leave administration, and health benefits for over 300 employees. Created various spreadsheet & documents to streamline efficient workflow. Provided support and assistance to management team on handling and resolving Human Resource issues. Interviewed, counseled and terminated employees to provide exceptional performance and a safe / motivating workplace. HRIS software (Lawson, Kronos, Pro watch, Myinfo). 07/2016 to 10/2017 Onsite Supervisor Company Name – City , State Worked on behalf of Best Candiates (Staffing agency) providing top notch service to Park West (Client). Oversaw 200 employees. Filled out applications & inserted in the COATS software. Interviewed, counseled, and terminated employees to provide exceptional performance and a safe / motivating workplace. Assure all employees are present every shift and on time in the beginning of the shift and when they come back from any breaks. If absent needed to have justified reasons for missing or provide warning. Upon employment I needed to learn the warning system Park West operated on. Assure all employees are following protocol when handling art pieces and tools. Looking out for the safety of employees. All employees had to have proper uniform & equipment to operate efficiently. Kept files up to date with employee information in the software system & excel template. Had to provide documentation when employees want to request vacation time or refused medical attention which I created. Kept proper documentation of employees excused absences, vacation requests, refusal of medical attention, & file of accident / incident report. Inserted employee hours & pay rate on Excel sheet. 01/2015 to 07/2016 Negotiator Company Name – City , State Responsible for maintaining 250 files. According to the file I would start up or continue the mitigation process with lender on behalf of client's. Photocopied, verified, & faxed paperwork. Prepared packages, spoke with lenders and clients. Submitted various forms and documents on client's behalf to lenders in hopes of receiving a modification. Answered various calls at a time and solved all questions and concerns in a timely matter. Education Business Administration Miami Dade College - City GPA: 3.0 High School Diploma Mater Academy Charter High School - City , State GPA: 3.1 Languages English : Native or Bilingual English : Native or Bilingual Spanish : Native or Bilingual Spanish : Native or Bilingual
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ADVOCATE
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SALES Summary To obtain a challenging position with an organization that offers the opportunity for professional growth and where I can contribute my knowledge and skills to benefit your company. Experience Sales April 2013 to December 2014 Company Name － City , State Greet customers in a prompt and professional manner. This may be in the showroom, outside on the lot or in the service or parts departments. All customers regardless of their reason for being at the dealership will be greeted and directed to the proper department or staff member. Assist customers by helping them find a vehicle, test drive and demonstrate the features and benefits of vehicles. Answer the questions of the customers and assist them in every aspect of buying an automobile. Negotiate price, terms and conditions and follow the direction of the sales manager on duty. Escort customers throughout the sales process according to automobile sales system that is in place at the dealership. Make follow up calls to past or potential customers. Ask for referrals and repeat business. Contacted new and existing customers to discuss how their needs could be met with specific products and services. Quoted prices, credit terms and other bid specifications.Negotiated prices, terms of sales and service agreements. Responded to all customer inquiries in a timely manner. Sales Associate January 2013 to April 2013 Company Name － City , State Greet customers in a prompt and professional manner. This may be in the showroom, outside on the lot or in the service or parts departments. All customers regardless of their reason for being at the dealership will be greeted and directed to the proper department or staff member. Assist customers by helping them find a vehicle, test drive and demonstrate the features and benefits of vehicles. Answer the questions of the customers and assist them in every aspect of buying an automobile. Negotiate price, terms and conditions and follow the direction of the sales manager on duty. Escort customers throughout the sales process according to automobile sales system that is in place at the dealership. Make follow up calls to past or potential customers. Ask for referrals and repeat business. Sales Associate November 2012 to January 2013 Company Name － City , State Greet customers in a prompt and professional manner. This may be in the showroom, outside on the lot or in the service or parts departments. All customers regardless of their reason for being at the dealership will be greeted and directed to the proper department or staff member. Assist customers by helping them find a vehicle, test drive and demonstrate the features and benefits of vehicles. Answer the questions of the customers and assist them in every aspect of buying an automobile. Negotiate price, terms and conditions and follow the direction of the sales manager on duty. Escort customers throughout the sales process according to automobile sales system that is in place at the dealership. Make follow up calls to past or potential customers. Ask for referrals and repeat business. Sales Associate March 2011 to October 2012 Company Name － City , State Greet customers in a prompt and professional manner. This may be in the showroom, outside on the lot or in the service or parts departments. All customers regardless of their reason for being at the dealership will be greeted and directed to the proper department or staff member. Assist customers by helping them find a vehicle, test drive and demonstrate the features and benefits of vehicles. Answer the questions of the customers and assist them in every aspect of buying an automobile. Negotiate price, terms and conditions and follow the direction of the sales manager on duty. Escort customers throughout the sales process according to automobile sales system that is in place at the dealership. Make follow up calls to past or potential customers. Ask for referrals and repeat business. Sales Associate November 2010 to March 2011 Company Name － City , State greet customers in a prompt and professional manner. This may be in the showroom, outside on the lot or in the service or parts departments. All customers regardless of their reason for being at the dealership will be greeted and directed to the proper department or staff member. Assist customers by helping them find a vehicle, test drive and demonstrate the features and benefits of vehicles. Answer the questions of the customers and assist them in every aspect of buying an automobile. Negotiate price, terms and conditions and follow the direction of the sales manager on duty. Escort customers throughout the sales process according to automobile sales system that is in place at the dealership. Make follow up calls to past or potential customers. Ask for referrals and repeat business. Leasing consultant temp June 2010 to October 2011 Company Name － City , State Assisted in daily operations of an 800 unit apartment community Met with prospective tenants to show apartments Screened rental applicants Prepared lease agreements Collected rents and security deposits Responded to residents' concerns Worked with maintenance staff Prepared work orders. Leasing consultant January 2008 to January 2009 Company Name － City , State Assisted management in daily operations of a 250 unit apartment community Met with prospective tenants to show apartments Screened rental applicants Prepared lease agreements Collected rents and security deposits Responded to residents' concerns Worked directly with maintenance staff Prepared work orders. Owner , Manager January 2005 to January 2008 Company Name － City , State Responsible for daily operations of 100 seat restaurant Responsible for hiring/ firing of all employees Maintained daily/ weekly schedules Daily inventory of kitchen and bar supplies Oversaw all catering events Created business plan and marketing strategies Advertised Designed restaurant and menu Built client base. Education Diploma : Graphics Design , 2003 Lansdale School of Business － City , State , US Graphics Design Associates Degree : Office Operations Management , 2005 Lansdale School of Business Office Operations Management Pennsylvania Real Estate License : 2012 Schlicker Kratz R/E Institute Licensed Skills Ask, benefits, business plan, client, direction, features, firing, hiring, inventory, marketing strategies, Real Estate, sales, sales manager
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SALES
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SOFTWARE ENGINEERING MANAGER Summary Multifaceted technical career with 15+ years' track record of innovation and success.
Accomplished, enthusiastic, and driven Software Engineer with a solid history of effective systems engineering in Client/Server/ Web / Enterprise software and SaaS / SOA development. Well recognized for strong leadership and project management abilities while leading cross-functional teams in fast-paced, competitive work environments. Willing to multitask on projects in personnel and database management and architecture/design. Highlights C#, ASP.NET, MVC, SQL, JavaScript, Java, Web Services, Agile, Scrum, ETL, PHP
Tools:
Visual Studio, SSRS, SSIS, IIS, SharePoint, Eclipse, Apache, Cognos, SQL Server, Oracle Experience Software Engineering Manager August 2011 to Current Company Name － City , State Orchestrate key internal IT developments for large-scale enterprise solutions while managing budgets and capacity planning company-wide. Cross-train a professional team of 10+ employees on software development using C#, ASP.NET and JavaScript, and SQL. Foster relationships between competitive organizations in order to coordinate cross-functional software, oversee career guidance/progress, and monitor success ratios. Senior Software Engineer April 2008 to August 2011 Company Name － City , State Coordinated highly responsive web-based software development using C#, ASP.NET and JavaScript, SQL and Dojo. Built loyalty and rapport as a result of strong written and verbal communication while overseeing, supporting, and enhancing existing systems and software. Strategically maintained department and enterprise Cognos reporting systems, along with system architecture/ design. Troubleshot database and reporting issues. Senior Software Engineer/Architect April 2003 to August 2008 Company Name － City , State Led teams in full life cycle software development using C#, ASP.NET and JavaScript, SQL as a result of strong expertise in supporting and enhancing existing legacy systems and software. Assigned to train others and maintain the department and enterprise Crystal reporting systems, along with system architecture and design. . Acquired further multi-department exposure as Development Manager at Matrix Bancorp, and Supervisor/ Developer at MCI WorldCom. Education Computer Science Information Systems UNIVERSITY OF LOUISIANA ASHFORD UNIVERSITY － City , State Computer Science Information Systems Skills ASP.NET, Agile, Apache, budgets, capacity planning, Cognos, competitive, Crystal, database, Eclipse, ETL, full life cycle, functional, PHP, IIS, Java, JavaScript, managing, C#, SharePoint, MVC, enterprise, Oracle, Developer, progress, rapport, reporting, Scrum, software development, SQL, SQL Server, Supervisor, system architecture, verbal communication, Visual Studio, written
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ENGINEERING
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TRANSACTION PROCESSING ANALYST Summary Dependable individual who brings management experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem solving skills. Dedicated person demonstrating effective leadership in all aspects of the job. Dedicated serviceman focused on applying 6 years of military Multimedia Illustration experience to gain employment in the civilian sector. Exceptionally hard worker well-versed in Adobe CS5, Graphic Design, Excel, Word and Power Point. An individual who is passionate, creative and multi-talented, a hands on professional that has a great attitude and fun to work with. Accomplishments Joined the Army Reserve at 17 for a total enlisted term of 8 years. Became assistant manager at Buffalo's SW Cafe after one year of working there. Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude. Consistently generated additional revenue through skilled sales techniques. Became Theater manager after 13 months as a security guard. Successfully decreased staff turnover by 10 % in 5 months, by increasing moral. Managed the training for over 200 employees. Initiated new merchandise store inside theater which resulted in increased sales. Served as key contributing member to Leadership team. joined Accenture in 2014 and was given responsibility for advanced analytics reports after 6 months. promoted to financial analyst after 12 months. Led the development of more than 4 new financial reporting methods to measure productivity and efficiency.Increased cost-effectiveness through compliance enforcement and implementation of a new quality control system. Experience Company Name December 2014 to Current Transaction processing Analyst City , State Provided EVMS support to Control Account
Managers (CAMs) on F100/OME and Power systems financial reports. Assisted CAMs with planning and development of
Work Breakdown Structure (WBS). Completed plan Change Requests to
add, de-scope, reprofile future work/budget. Met with CAMs to review data related to their
projects, particularly Schedule, Performance, Actual data and resulting
variances. Created Work Release Authorizations (WRAs) for
baseline changes and new activities.
Created Interdivisional Work Authorizations
(IDWAs) in SAP. Charge number maintenance. Supporting monthly EV Metrics to central
engineering, including review of variance explanations, forecasts, and
performance/data updates. Supported the quarterly manpower planning
process by updating forecast project hours with CAM input and/or proposal hours
in Basis of Estimate (BOE). Reduced closing time for monthly and quarterly close by implementing new consolidation procedures. Restructured and analyzed SAP, Business Warehouse, and Winsight to improve budget reporting. Company Name July 2010 to February 2014 Theatre Manager City , State Trained, coached and mentored staff. Implemented innovative programs to increase employee loyalty and reduce turnover. Strengthened company's business by leading implementation of fairness and equality for all employees Worked directly with our support office and other managers to achieve objectives. Created new revenue streams through our in house studio store. Developed and rolled out new policies. Exceeded company objectives for the studio store by increasing revenue. Company Name March 2008 to September 2010 Assistant Manager Trained around 20 of the staff. Developed and rolled out new policies. Trained, coached and mentored staff to ensure smooth adoption of new programs or policies. Company Name July 2007 to July 2013 Multimedia Illustrator Trained in the use of tear gas and explosives. Served as custodian of classified documents. Prepared documents for destruction. Operated and maintained communications equipment. Performed as a fire team member during situational training exercises and all infantry dismounted battle drills. Documented and processed classified materials. Tracked personnel and supplies within the company. Maintained 100% accountability of all assigned equipment worth more than $20,000. Planned and briefed personnel on missions. Constructed and camouflaged infantry positions and equipment to prevent detection. Translated complex concepts and data into compelling visuals for media outreach. Designed new on-brand visual elements to effectively convey concepts and messaging. Maintained consistent use of graphic imagery in materials and other marketing outreach. Generated new ideas with limited direction and varied internal client needs. Presented projects to internal clients. Generated computer graphics and page-layout software, graphic elements and photography. Edited existing PowerPoint slides to enhance the corporate message. Generated detailed specs of final designs. Carefully proofread labels and sales materials prior to printing. Created aesthetically-pleasing advertisements that complemented the products. Researched current and emerging art and graphic design technologies. Education Art Institute of San Antonio Bachelor of Arts : Media Arts and Animation City , State Media Arts and Animation Sandra Day O'Connor High School High School Diploma City , State Skills Adobe, advertisements, art, coaching, interpersonal communication, Excellent communication, Creative design, client satisfaction, customer service, Dependable, adaptable learner, Staff training, First Aid, Government security clearance, graphic design, computer graphics, Leadership ability, marketing, organized individual, messaging, Microsoft office, PowerPoint, Weapons training, page-layout, critical thinker, photography, policies, very fast learner, sales, scheduling, tear gas training, Troubleshooting, Honesty, loyalty, integrity, proficient in SAP, EVMS
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BPO
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MEMBER SERVICES REPRESENTATIVE Summary Skilled relationship-builder who is able to establish easy rapport with customers, building trust and respect.
Highly service-oriented individual who is responsive to need and thorough in follow-through.
Organized, effective multitasker with excellent coordination skills and a keen attention to detail. Experience Member Services Representative 03/2015 － Current Company Name City , State Promoted from Cashier to Lead Cashier to help train staff and facilitated huddles in the morning (Meijer). Among the top 10% advisers in Telephone Banking in 2011 and 2012 Peer coach for new and other existing
employees Peer to Peer Winner (JP Morgan Chase). Received "Best of the Best" Award for Outstanding Customer Service in 2012 (JP Morgan Chase). In 2013 and 2014 ranked in the top 5 of Columbus Fraud Analysts with zero bottom box/ Subject Matter Expert for
new and existing employees (JP Morgan Chase). Led and facilitate team meetings in the absence of a manager (JP Morgan Chase). In 2015 promoted from Member Service Representative Trainee to Member Service Representative (OPERS). Responds to inbound telephone inquiries from members, benefit recipients, and others regarding all OPERS
benefits and services. Provides benefit information necessary for members to make informed life-path decisions regarding benefit
selection, account changes, etc. Promotes self-service and benefit awareness by promoting resources such as the Member Benefits System and
the OPERS website, and providing assistance in navigation of those sites Fosters a strong customer service and
team-oriented work environment. Takes ownership by following through and ensuring timely and quality service. Risk Operations Analyst II 08/2014 － 02/2015 Company Name City , State Pinpointed fraud trends specific to online money movement and communicated information to colleagues within
department. Researched monetary transactions made at Chase.com, ensuring validity of transactions and security of
customer accounts. Collaborated across lines of business within Chase to better serve customers and reduce delay in online money
movement. Risk Operations Analyst 07/2013 － 08/2014 Company Name City , State Answer high volume incoming calls from internal Chase colleagues and account holders who require assistance
with deposit holds, New Account Screening, Fraud Activity, Account Restrictions, AML Closures, Kiting and
AAU Closures. Detect fraud to prevent loss for the customer and Chase, by reviewing necessary documents and investigate
account activity as wells as the history of the account holder. Adhere to regulatory, legal and bank requirements. Screen accounts to ensure, the customer meet and comply
with KYC policy and procedure of Chase and to verify no risky business is/or has been initiated, which could pose
a potential risk to the bank. Provide peer coaching, walk the floor as a SME to provide assistance to analyst with complex customer issues
and assist new hires once on the production floor. Senior Service Specialist 12/2012 － 06/2013 Company Name City , State Enforced relief to the customers by reviewing the situation, ensuring consumer satisfaction throughout the
de-escalation process. Investigate and solve customers' long-standing or complex problems. Duties included working with site leaders
to investigate complaints and suggest improvements. Identify and highlight issues that impact policies, processes and procedures for the necessary
changes/improvements. Maintain accurate and timely records of correspondence or discussions with the customers in various systems. Customer Service Specialist 01/2010 － 11/2012 Company Name City , State Remained up to date for developments and changes in products, services, policies and procedures by reading job
aid guides, attending briefing/meetings and completing courses. Participated in a variety of special projects as requested by management, including piloting system and/or
process improvements. Demonstrated appropriate and professional phone skills. Exhibited composure and patience. Received inbound calls, volume of 80-150 daily. Make sure the customers understand all products and services. Duties included keeping clients current and up to date with personal, CD, and/or business accounts, credit card,
auto/ school/mortgage loans, and/or line of credit accounts, in a professional detailed manner. Process orders for customers, debit/credit/liquid cards, checks, check registers, account and/or tax statement. Online trouble shooting, helping the customer navigate Chase online Duties included but not limited to password
and code resets, access to accounts online, account alerts via text or email. Create claims for customers and follow up with claim making sure any incorrect charge is corrected. Meeting each goal for every month duties included but not limited to: maintaining low handle time on the phone,
and maintaining great Customer surveys. Having team meetings twice a month to give ideas for better service and share experience's to learn from. Peer coaching new hired bankers. Intern 06/2008 － 08/2008 Company Name City , State Develop and prepare packets containing information about social service agencies, assistance organizations,
and programs that might be useful for inmates or offenders. Write reports describing offenders' progress. Customer Service Specialist 10/2004 － 02/2010 Company Name City , State Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is
adequate change. Receive payment by cash, check, credit cards, vouchers, or automatic debits. Assist customers by providing information and resolving their complaints. Answer customers' questions, and provide information on procedures or policies. Issue receipts, refunds, credits, or change due to customers. Sell tickets and other items to customers. Process merchandise returns and exchanges. Cash checks for customers. Education 2008 Associate of Arts : Wright State University - Criminal Justice Sociology City , State Criminal Justice Sociology Skills analyst, Banking, Benefits, Cashier, CD, coach, coaching, com, credit, clients, Customer Service, debit, email, Issue receipts, legal, meetings, access, money, mortgage loans, navigation, policies, processes, progress, quality, reading, surveys, tax, Telephone, phone skills, phone, trouble shooting, website
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BANKING
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PRODUCTION DESIGNER Summary Specializing in Art Department I have had many different opportunities, as well as many different positions. I love working with a team and collaborating, though I can work alone and am happy to do what is asked. I am not concerned with receiving a position of power, I listen to instructions very intently. However if the situation called for it I can easily give instruction in a polite and respectful manner. I am also very skilled with almost all power tools, safety laws, and am a skilled teacher if the occasion calls for it. Though I enjoy the work in art department I am capable of filling any position if need be. I am very passionate about Film and the entertainment industry and will always be willing to help in any way I can. Highlights Work well with others and under pressure. Quick learner and yearns to excel. Keeps busy and takes initiative with things within my department. I am a great delegator when it comes to leading a team, however I am also very good at following instructions and the chain of command. Sketching and hand drafting. Proficient in MS Word & Powerpoint. Experienced in Photoshop, Aftereffects, Avid Media, and Google Sketchup. Accomplishments I have only been working in the industry for 3 years yet I already have 6 going on 7 projects listed on IMDB. I edited a screenplay, turned 50 pages of Dialogue into 127 pages of a well plotted Romance Comedy and full length feature. I have brought many people together and helped to create work opportunities for the people I believe in and that I know will do the job well. Experience Production Designer Jul 2014 to Aug 2014 Company Name － City , State Referred outside hire on a short, 15 minute student film with The New York Film Academy. A drama about a man, his life, and the life he gave and provided for his three children, one of which is a young deaf boy who was living on the streets until the main character takes him in; in turn leading to family turmoil within his little family. Coordinated the art department needs based on scheduling, handled art department budget and set coordinator during the build. Director of Photography Sep 2013 to Sep 2013 Company Name － City , State A one-day photo shoot for a Non Profit organization called The Bird Room. Found locations with natural lighting in Downtown Los Angeles for headshots, and artistic images for website, with dancers, actors, and our lovely group of donators. Set Decorator and Props assist "Small Heist" Mar 2013 to Mar 2013 Company Name － City , State A teaser trailer and promotional short film involving 5 Women who steal millions worth in diamonds but get played for fools. Dressed the set, helped with continuity, costuming, prop assist. , and also took over as art director when my production designer was called away. Art Director Apr 2013 to Jun 2013 Company Name － City , State My Name is Vivienne An independent feature film, that took nearly 3 weeks to shoot; about a superficial actress trying to become famous, and with no talent, and how she comes to terms with the reality of working to achieve a goal. I also acted as prop master and set dresser, as it was a low budget film, also I played the part of production designer when my boss was unable to make it. Production Designer Distinguished Gentlemen Nov 2012 to Jan 2013 Company Name － City , State An Independent sitcom, a three-day shoot, with 7 child actors between the ages of 9 and 13. Located. and purchased all the props and acted as prop master as well. Set decorator Jan 2013 to Feb 2013 Company Name － City , State A short film that follows the strange love story of a man with a very unusual sexual relationship with his plants, and learning to accept himself, finding there is some one out there for every one. Dressed the locations, props assist., created graphics, and was made Art director anytime the production designer was called away or setting up the next location, did art department runs an returns Art Department "Science of Love" Jan 2014 to Jan 2014 Company Name － City , State Two day music video shoot - Three day long Job Helped to finish building and painting the set, also involved in tear down. Dressed sets, did resets, and props assist. Set decorator/ Props Assist The Coed and the Zombie Stoner Dec 2013 to Dec 2013 Company Name － City , State Dressed locations, tore down dress, props Assist. prepped locations day before crew was to arrive. Art Director/ Art Department Coordinator/ Fire and Safety Management Jun 2014 to Jul 2014 Company Name － City , State 3 week long feature Film shoot. A serial killer sequel that took place in an abbandoned annual huanted house. I made sure the location was safe and fire hazard free upon crew arrival. Dressed locations, built props, Props master, Rigged location for easier grip managing that also acted as support for already established walls. Camera Assist. / Front door attendant / Audience member Jan 2014 to Jan 2014 Company Name － City , State The first ever Stand up Comedy Show at the Ivar theatre. Helped prep Cameras before guest arrival. Tended to talent. Checked I.D.s at the front door. Acted as a seat filler/audience member and was actually brought in by one comedian to finish his joke. Set designer and coordinator Aug 2013 to Sep 2013 Company Name － City , State I coordinated the build of two sets on one sound stage. One set was an easy break set that was made to mimic Goerge Millies A trip to the Moon Crash landing. The other was made to mimic a scene From one of Mae wests films. Miscellaneous Crew Dude Bro Party Massacre 3 Apr 2014 to Apr 2014 Company Name － City , State Production Assistant, stood at the front gate asking for proper indentification and directed arriving cast members to their proper waiting areas, as well as to costuming and make up. Brought water bottles to crew and made sure everything was locked down tight. Education Associate of Science , Film Production September 2013 The Los Angeles Film School － City , State , USA Taught the basics of every aspect and department in the film making experience. Was awarded with an Associates in the Science of Film. High School Diploma 2010 Eagle Rock jr./Sr. High school － City , State , USA Graduated with a 3.0 and majored in CSI (Advanced biology) and Horticulture. Skills Aftereffects, Photo, Photoshop, AD, Art, Avid, budget, drafting, edit, Film, lighting, director, excel, Powerpoint, MS Word, natural, composer, next, Camera, Profit, Quick learner, reality, safety, scheduling, Sketching, website
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DESIGNER
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INFORMATION TECHNOLOGY SPECIALIST Summary Recent graduate seeking opportunity in hardware and software support. Highly poised and dedicated with strong education and training in supporting computer issues. Systematic IT professional proficient in network, project and emergency management. Able to install hardware, patch software and configure internal systems. Complex problem-solver with top-notch planning and communication strengths. Resourceful team player and fast learner seeking to leverage background into a database administrator role with a progressive organization. Skills Hardware updates Process improvement implementation Permissions management Software licenses and patches Excellent problem solving skills Operating systems Task estimation GUI and tools Knowledge of streaming video platforms Timeline management Operational support Windows operating systems Experience Information Technology Specialist , 02/2019 to Current Company Name – City , State Coordinated installation of Microsoft software systems and collaborated with user experience team on design and implementation of new features Kept hardware and software systems current with latest patches and current licenses Provided on-site technical support after project implementation and recommended product changes and upgrades to product managers Trained new employees on support processes, procedures and knowledge base Mentored other technical engineers and support professionals to provide professional development and skill enhancement Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources Shift Leader , 11/2016 to Current Company Name – City , State Assigned daily tasks to employees and monitored activity and task completion. Diligently restocked work stations and display cases. Routinely moved and stocked food products weighing up to 40 pounds. Performed all position responsibilities accurately and in a timely manner. Strictly followed all cash, security, inventory and labor policies and procedures. Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk. Stored food in designated containers and storage areas to prevent spoilage or cross-contamination. Reported to all shifts wearing a neat, clean and unwrinkled uniform. Handled currency and credit transactions quickly and accurately. Followed food safety procedures according to company policies and health and sanitation regulations. Customer Service Representative , 04/2017 to 09/2017 Company Name – City , State Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events. Operated a POS system to itemize and complete an average of 50 customer purchases. Routinely answered customer questions regarding merchandise and pricing. Chef , 06/2016 to 02/2017 Company Name – City , State Education and Training GED Fremont Adult & Continuing Education - City , State Information Technology , 2019 Unitek College - Fremont - City , State Skills Hardware updates Process improvement implementation Permissions management Software licenses and patches Excellent problem solving skills Operating systems Task estimation GUI and tools Knowledge of streaming video platforms Timeline management Operational support Windows operating systems Work History Information Technology Specialist , 02/2019 to Current Company Name – City , State Coordinated installation of Microsoft software systems and collaborated with user experience team on design and implementation of new features Kept hardware and software systems current with latest patches and current licenses Provided on-site technical support after project implementation and recommended product changes and upgrades to product managers Trained new employees on support processes, procedures and knowledge base Mentored other technical engineers and support professionals to provide professional development and skill enhancement Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources Shift Leader , 11/2016 to Current Company Name – City , State Assigned daily tasks to employees and monitored activity and task completion. Diligently restocked work stations and display cases. Routinely moved and stocked food products weighing up to 40 pounds. Performed all position responsibilities accurately and in a timely manner. Strictly followed all cash, security, inventory and labor policies and procedures. Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk. Stored food in designated containers and storage areas to prevent spoilage or cross-contamination. Reported to all shifts wearing a neat, clean and unwrinkled uniform. Handled currency and credit transactions quickly and accurately. Followed food safety procedures according to company policies and health and sanitation regulations. Customer Service Representative , 04/2017 to 09/2017 Company Name – City , State Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events. Operated a POS system to itemize and complete an average of 50 customer purchases. Routinely answered customer questions regarding merchandise and pricing. Chef , 06/2016 to 02/2017 Company Name – City , State
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INFORMATION-TECHNOLOGY
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GENERAL LIABILITY CLAIM REPRESENTATIVE Summary Claims Representative who is highly motivated,
success driven with several years experience in the insurance industry. Skills Claims file management processes Litigation resolution Strong interpersonal and communication skills Self-directed Team player Critical thinker Experience 01/2008 to 02/2013 General Liability Claim Representative Company Name － City , State Recognized for continued outstanding customer service - nominated for In-Synch Award
Successfully determine coverage and communicate with insured based on application of policy information, facts and allegations of each case. Aggressively investigate, evaluate, reserve, and negotiate assigned claims in accordance with Best Practices. Organize workflow to maintain efficiency and productivity. Recognized for successfully indentifying resources for activities required to properly investigate claims involving Subrogation, Risk Control, and fraud. Effectively manage litigated claims. Maintain accounts with business partners to ensure and sustain quality results. 07/2005 to 01/2008 Auto Claims Unit Manager Company Name － City , State Monitor the performance of a team of eight automobile claim representatives, using the tools and techniques available, and implement plans to improve performance timely and effectively. Communicate expectations and hold unit meetings. Organize workflow to maintain efficiency and productivity. Coach and develop technically and professionally in order to improve business results, and maintain positive morale in the office. Proactively understand, plan and communicate the objectives and philosophy of the company, unit goals, expectations and changes in workflows. Ability to analyze team results independently, create, and implement appropriate action plans in order to achieve needed results. 01/2004 to 07/2005 Automobile Liability Claims Representative Company Name － City , State Determine coverage. Supervise the investigation of automobile accidents over the telephone and on site to determine liability. Direct auto claims representatives to pay property damage claims once liability has been determined adverse. Managed uninsured/underinsured motorist property/injury claims. Manage reported claims to special investigations and completed reports as to the outcome of these investigations. Awarded at home work privileges due to superior time management skills. Supervise litigated claims with support of company legal counsel. 07/2000 to 01/2004 Senior General Liability Claims Representative Company Name － City , State Directly responsible for investigating general liability claims, such as slip and falls, municipality claims involving wrongful death allegations. Required to work closely with clients to complete the investigation of claims, determine liability, and evaluate settlements. Required to understand services offered to assist in outside sales presentations. In conjunction with Risk Management General Counsel supervised litigated claims. Managed multimillion dollar settlements in conjunction with Risk Management partners
and Defense Counsel. Education and Training B.S : Journalism Southern Illinois University － City , State Journalism Skills Coverage analysis, Customer service, presentations, litigation management, claim investigations and time management.
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AUTOMOBILE
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PATIENT ADVOCATE Professional Profile Detail-oriented, efficient and organized, with extensive background in community-based organizations seeks to bring strong work ethic and engaging interpersonal communication to a vibrant company. Over seven years of experience as an office manager/tax preparation worker and over three years of experience assisting patients register for government programs. Qualifications Independent worker Exceptionally organized Record-keeping EMail Software (Outlook, Thunderbird, etc) Internet Browser (Internet Explorer, Firefox, etc) Peripheral Devices (Scanners, Printers, etc) Personal Computers Spreadsheet Software (Calc, Excel, etc) Utility Software (Virus, File Compression, etc) Word Processing Software (Word, WordPerfect, etc) Tax preparation Experience Patient Advocate September 2009 to December 2014 Company Name － City , State Answer applicants' questions about benefits and claim procedures. Interview benefits recipients at specified intervals to certify their eligibility for continuing benefits. Interpret and explain information such as eligibility requirements, application details, payment methods, and applicants' legal rights. Initiate procedures to grant, modify, deny, or terminate assistance, or refer applicants to other agencies for assistance. Compile, record, and evaluate personal and financial data in order to verify completeness and accuracy, and to determine eligibility status. Interview and investigate applicants for public assistance to gather information pertinent to their applications. Check with employers or other references to verify answers and obtain further information. Keep records of assigned cases, and prepare required reports. Schedule benefits claimants for adjudication interviews to address questions of eligibility. Prepare applications and forms for applicants for such purposes as school enrollment, employment, and medical services. Tax Preparer/Office Manager December 2005 to September 2009 Company Name － City , State Would supervise employees engaged in tax preparation services. Compute taxes owed or overpaid, using adding machines or personal computers, and complete entries on forms, following tax form instructions and tax tables. Prepare or assist in preparing simple to complex tax returns for individuals or small businesses. Use all appropriate adjustments, deductions, and credits to keep clients' taxes to a minimum. Interview clients to obtain additional information on taxable income and deductible expenses and allowances. Review financial records such as income statements and documentation of expenditures to determine forms needed to prepare tax returns. Furnish taxpayers with sufficient information and advice to ensure correct tax form completion. Consult tax law handbooks or bulletins to determine procedures for preparation of atypical returns. Calculate form preparation fees according to return complexity and processing time required. Check data input or verify totals on forms prepared by others to detect errors in arithmetic, data entry, or procedures. Tax Preparer/Office Manager January 2002 to December 2004 Company Name － City , State Would supervise employees engaged in tax preparation services. Compute taxes owed or overpaid, using adding machines or personal computers, and complete entries on forms, following tax form instructions and tax tables. Prepare or assist in preparing simple to complex tax returns for individuals or small businesses. Use all appropriate adjustments, deductions, and credits to keep clients' taxes to a minimum. Interview clients to obtain additional information on taxable income and deductible expenses and allowances. Review financial records such as income statements and documentation of expenditures to determine forms needed to prepare tax returns. Furnish taxpayers with sufficient information and advice to ensure correct tax form completion. Consult tax law handbooks or bulletins to determine procedures for preparation of atypical returns. Calculate form preparation fees according to return complexity and processing time required. Check data input or verify totals on forms prepared by others to detect errors in arithmetic, data entry, or procedures. Certifications Associate of Science : Dental Technician , 2000 Instituto Tecnico Dental 90 － City , State , Colombia Certificate : CPR - IV Medication Administration , 2000 Cruz Roja Colombiana － City , State , Colombia High School Diploma : 1996 Colegio Liceo Colombia － City , State , Colombia Languages English - Good ( Read Write Speak )
Spanish - Excellent ( Read Write Speak ) Skills Fast data entry Spreadsheet tables preparation Processing financial forms Customer Service Making fast strategic decisions in accordance to company rules Additional Information Driver's License Class C - Standard Driver's License
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ADVOCATE
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ENGINEERING PLANNING MANAGER Experience Engineering Planning Manager May 2015 to August 2017 Company Name － City , State Company manufactures ankle monitoring systems. Maintain inventory. Maintain Manufacturing Orders issues and receipts. Senior Manufacturing Project Engineer May 1996 to March 2015 Company Name － City , State Company (OEM and CMS) manufactures PCB's, DH tools and electronics, box builds, etc. Supervise Planning Departments. This involved reviewing orders, monitoring shortages and reviewing work order reports for any discrepancies, which resulted in reducing delivery times to the customer. Coordinate with purchasing for proper scheduling of component parts from drawings and bills of material. Results were a faster turnaround times to the customer. Resolve customer issues involving deliveries, both in plant and at the customers' location. Results were improved customer relations. Translate customer documentation into our planning system for accurate processing. Implement a paperless document, and capacity/demand system, that resulted in faster turnaround. Train employees in MRP software, capacity/demand, and a paperless manufacturing system. Results were improved product quality and shipment improvements. Production Planner June 1995 to May 1996 Company Name － City , State Company (OEM) manufactures engine panels and gauges. Determine labor requirements for meeting production schedule and improving deliveries. Determine ship dates, order and maintain inventories, and schedule work through the department. Results were lower inventories and improved deliveries. Production Manager July 1994 to June 1995 Company Name － City , State Company (OEM) manufactures battery and cell research equipment. Determine the production schedule and material/ labor requirements. Responsibilities included planning, purchasing, engineering, production engineering, shipping/receiving, drafting, and developing outside vendors. Department Supervisor/Planner December 1992 to July 1994 Company Name － City , State Company (OEM) manufactures engine panels and gauges. Determine labor requirements for production schedule. Results include lower costs. Plan ship dates, order and maintain inventories, and schedule work through the department. Improvements in customers' costs were seen. Manage order ship dates for customers. Improved overall shipments. Production Supervisor January 1988 to January 1992 Company Name － City , State Company (OEM) manufactured pcb's and test equipment. Supervisor for high volume printed wiring board assemblies. Plan work schedule for department to improve shipments. Manage people, and process, to ensure a continuous flow of product through the operation. Results were faster shipments and improved costs. Manufacturing Engineer January 1981 to January 1988 Company Name － City , State Company (OEM) manufactures Variable Speed Drives. Plan products for the division. Implemented procedures that improved shipments. Manufacturing engineer for variable speed drives. Includes testing, assembly of parts, designing BOM's, router's, special instructions and installation. This help improve manufacturing output. Liaison between engineering, manufacturing, and field service in resolving, and improving, manufacturing. Promoted to various positions from inventory control, production control supervisor, and production supervisor. Education Bachelor of Business Administration : 1996 Langston University － City , State Magna Cum Laude GPA: 3.5 Summary Seeking a long term position. Supervise/manage planning departments for 10 years and improvements were seen in production rates and shipments. Manage/supervise estimating and quoting departments and reduced costs. Experience in reviewing documentation such as BOM's, routings, SOP's, routings, and change management, which led to reduced costs and improved deliveries. Implement a demand/capacity system and electronic work instruction system, which led to faster shipments to the customer. Experience includes ISO, Lean, Six Sigma, and APICS environments. MRP/ ERP systems include WDS, Syteline, Microsoft Great Plains, and others. Certifications SharePoint (Advanced) Adobe Acrobat (Advanced) MRP/ERP (Advanced) Altium/Protel (Intermediate) Excel (Advanced) AutoCAD (User) Word (Intermediate) CompliantPro (Advanced) PowerPoint (Intermediate) Shop Floor Control (Advanced) Access (User) Polydyne Quote Software (Intermediate) Windows (Advanced) WDS MRP Software (Advanced) Outlook (Advanced) Syteline MRP Software (Intermediate) Project (Intermediate) MS Great Plains (Intermediate) Skills Adobe Acrobat, AutoCAD, CMS, customer relations, delivery, designing, documentation, drafting, electronics, Train employees, ERP, Great Plains, Maintain inventory, inventory control, Manufacturing engineer, Access, Excel, Outlook, PowerPoint, SharePoint, Windows, Word, MRP, Protel, purchasing, quality, receiving, research, router, scheduling, shipping, Supervisor, test equipment, wiring
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ENGINEERING
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OWNER/OPERATOR Summary High-performing executive with in-depth knowledge of business operations at all levels. Proficient in sales, budgeting, and customer relations. General Manager of an elite gym. Responsible for sales goals, daily operations, member retention, hiring and developing staff. Client-focused Personal Trainer for over 22 years with an emphasis in human development and performance. Highlights Sales new/existing - Interpersonal and organizational skills Leadership/communication skills - Small business development Client account management - Commitment to quality and service Profit center development Core Accomplishments Business Development: Successfully started and grew a functional training facility to gross revenues of 325,000 annually. Developed into a general manager for leading fitness company responsible for annual budget $XXXM Hired and managed health and fitness professionals for multiple facilities. Marketed, built and maintained personal clientele base. Participated in community events and fundraisers. Traveled and competed as a professional fitness and physique athlete. Staff Development: Educated new hires on sales, budgets, fitness assessment, program design and equipment overview. Educated and enforced policies, procedures and responsibilities for each job position. Customer Service: Ensured superior customer service/retention by being reliable, professional and obtaining goals for clients. Able to handle customer service issues for leading fitness company and retain members/clients. Financial Management: Personally responsible for developing and achieving budgets. Responsible for entire staff achieving sales quotas on a daily, weekly and monthly basis. Monitoring vendor expenses for operations. Accomplishments Successfully started own business. Worked from an hourly employee to being General Manager of leading fitness company. IFBB professional fitness athlete. Experience 06/2006 to 08/2015 Owner/Operator Company Name － City , State Started and managed the premier functional training studio in Orange County, CA. Trained clients one-on-one to achieve health and fitness goals. 01/2002 to 06/2006 General Manager/Master Trainer Company Name － City , State Managed leading private personal training studio in Orange County, CA. 02/1997 to 10/2001 General Manger Company Name － City , State Developed within each department (group exercise, personal training, sales, operations). until promoted to upper management. Education 1996 Masters : Exercise Science
Human Performance Emphasis University of Wisconsin － City , State Exercise Science
Human Performance Emphasis 1994 Bachelors : Exercise Science University of Wisconsin － City , State Exercise Science Strength and Conditioning Emphasis Skills Sales & accountmanagement Budget development and achievement Interpersonal communication skills Client retention, customer service Leadership, organizational skills Comprehension of policies & procedures Business, self development, staff development Financial management, general manager
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FITNESS
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CHEF Summary Customer-oriented fast food worker with deep experience with POS systems, food preparation and safety regulations. I am highly efficient at preparing food orders quickly while greeting all customers and managing the cash register accurately.Adaptable warehouse picker with extensive experience in material handling, inspections and shipping and receiving. Focused on continual process improvement and cost reduction. I am also familiar with all aspects of logistics, shipping and receiving and general warehouse operations. Highlights Fast learner Friendly Communication Skills Computer Skills Customer Service Skills Leadership Skills Organizational Skills Research and Planning Skills Interpersonal Skills Safety-oriented Neat, clean and professional appearance Comfortable standing for long time periods Shipping and receiving skills Reliable and punctual Accomplishments Obtaining Raises at previous Jobs and working in different departments within the company. Obtained my high school diploma. Attending and completing various college courses. Experience CHEF December 2015 to Current Company Name - City , State Served fresh, hot food with a smile in a timely manner. Resolved guest complaints promptly and professionally. Served orders to customers at windows, counters and tables. Cut and chopped food items and cooked on a grill or in fryers. Packaged menu items into bags or trays and placed drink orders into carriers. Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles. Accurately measured ingredients required for specific food items. Mastered Point of Sale (POS) computer system for automated order taking. Carefully maintained sanitation, health and safety standards in all work areas. Frequently washed and sanitized hands, food areas and food preparation tools. Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards. Followed all established restaurant practices and procedures. Worked well with teammates and openly invited coaching from the management team. Took initiative to find extra tasks when scheduled duties were completed. Quickly unloaded product shipments and stocked freezers. Warehouse Picker/Stocker April 2015 to August 2015 Company Name - City , State Maintained accurate stock records and schedules. Selected products for specific routes according to pick sheets. Supervised material flow, storage and global order fulfillment. Unloaded, picked, staged and loaded products for shipping. Crew member March 2013 to December 2013 Company Name - City , State Dairy Queen - Gainesville, Florida. I've done everything from opening the store with one other co worker at 8 am in the morning to closing the store at 11 pm. almost every night. I've also worked several double shifts throughout my time there. My experience is generally cashier & line cook customer service based. Daily cleaning duties Education Associate of Science : Medical Coder and Billing , 2015 Santa Fe College - City , State , United States of America Medical Coder and Billing. Health Information Management. 3.7 GPA. Earning my certification. High School Diploma : General , 2011 Buchholz High School - City , State , Alachua Obtained my High school diploma in 2011. Skills Warehouse worker, Cashier, Line Cook, Closing, Communication Skills, Interpersonal Skills, Customer Service Skills, Leadership Skills, Organizational Skills, Fast learner, Research, Very Friendly, Adaptable.
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CHEF
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ACCOUNTANT Interests Buffalo Creek Golf Club, Rockwall, TX May 2012-August 2012
*Maintain golf carts and driving range Experience 03/2016 to 03/2018 Accountant Company Name － City , State Reconcile bank accounts daily Process accounts payable Maintain general ledgers Create and modify existing Excel documents Maintain and process payroll Maintain accounting system Perform month-end procedures and account reconciliations Create and modify existing journal entries Perform accounting data reconciliations and verifications Prepare and file 1099s, 941s, 940s, W-2s, and C-3s Pay payroll taxes every pay period using the Electronic Federal Tax Payment System (EFTPS) Roll over tax and fiscal years at year-end and perform all closing procedures Organize and prepare files for yearly audit. 06/2015 to 08/2015 Office Assistant Company Name － City , State Answer phone. Deliver mail. Help professors maintain Excel documents. Organize papers for professors. 05/2014 to 08/2014 Assistant Company Name － City , State Maintain Excel spreadsheets. Education and Training Texas A&M Commerce December 2017 Masters of Science : Accounting Baylor University Accounting GPA: 3.58 August 2015 Bachelor of Business Administration : Accounting Accounting GPA: 3.0 GPA: 3.28 Skills account reconciliations, accounting system, accounts payable, process payroll, spreadsheets Additional Information Buffalo Creek Golf Club, Rockwall, TX May 2012-August 2012 Maintain golf carts and driving range Activities/Achievements President's Gold Scholarship Awarded 7,500/year for exemplary academic performance in high school and maintaining 3.0 cumulative GPA in undergrad Zeta Zigga Zamma (20012 - 2015) Mission Trips (2003, 2005, 2006, 2011) Bonaire (2003,2005) - Vacation Bible School helper Santa Gertrudis, Mexico (2006) - Building houses, testimony Victory Ranch; Eastover, South Carolina (2011) - Prepping location for Army retreat, shared testimony with army men
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ACCOUNTANT
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HR CUSTOMER SERVICE REPRESENTATIVE Summary Excellent team player with legal background and abilities to interpret laws, procedures, policies and processes; Client-oriented, results-driven and deadline-oriented with a high degree of initiative; Capable to undertake and resolve numerous and complex assignments with minimal supervision.
Outstanding inter-personal, communication and customer service skills; Adept to organize, plan, and prioritize tasks with strong attention to details; Comfortable working in a fast-paced and multicultural environment. Experienced in quantitative research and data analysis. Highly proficient in Microsoft suite ( World, Excel, Power point) with working knowledge of the World bank group systems including People Soft 9.1, SAP and Remedy. Highlights HR policies and procedures expertise New employee orientations People-oriented Organized Staff training and development Accomplishments -Recognized as the top performer of the Intake team: *Successfully handled 4258 incoming calls which represents 25% of the total incoming calls for the Fiscal year 2014 and 15% more of the average 10% incoming calls allocated to each Intake team. *Resolved approximately 80 emails inquiries on a weekly basis within an average of 1.4 days which is 30% less than the 2 days Service level agreement. Experience 01/2002 HR Customer Service Representative 11/2012 to Current Company Name Respond to inquiries about HR policies and procedures from clients and their dependents via telephone, emails, fax and walk-ins. Ensure that all queries are logged and tracked in Remedy database to promote quality assurance. Liaise with related departments, to include HR Teams, Visa, Payroll, Accounting and Travel to deliver timely service. Educate clients about the availability and usage of self -service options. Contribute in issues identification for inclusion into the knowledge base. Research policies and procedures including departmental and federal agency guidelines to provide current and comprehensive responses. Run and analyze daily reports to benchmark employee performance and compliance adhering to the 2 days Service Level Agreement to delivery service. Maintain tasks on track, and respond to deadlines and priorities. Accomplishments: Recognized as the top performer of the Intake team: Successfully handled 4258 incoming calls which represents 25% of the total incoming calls for the Fiscal year 2014 and 15% more of the average 10% incoming calls allocated to each Intake team. Resolve approximately 80 emails inquiries on a weekly basis within an average of 1.4 days. Consultant Project Manager 09/2009 to 07/2012 Company Name Wrote policy and procedures and completed other Department of Health licensing requirements for credentialing. Wrote all business related correspondence. Collected data to create client database. Organized client record filing. Updated and maintained clients records. Held presentations about business opportunities in quest for expansion with very little supervision. Prepared appointment package including salary and fringe benefits, letter of intent, security and medical clearance processes. Created employee file checklist for documents to be submitted with application. Prepared comprehensive and accurate materials for presentation. Accomplishments: Obtained the agency home health care license to operate in Pennsylvania. Designed marketing plan that increased clientele by 3% for this start-up venture. Liaison Officer 07/2006 to 04/2009 Company Name City , State Organized presentations with business partners regarding objectives to achieve. Partnered with physicians to obtain prior authorizations for services. Maintained and managed over 100 clients' accounts. Ran reports to evaluate employee productivity and benchmark case load increase rate from a quarter to another. Liaised between clients, physicians, insurers and management to inquire about potential service improvement suggestions. Communicated important service related information to clients and upper management. Provided feedback to client to promote quality service. Accomplishments: Created powerful information flow procedure to improve communication. Developed a reliable client health insurance database. Education Master : Business Administration Business Administration Master : Private Business Law Southeastern University City , State , France Private Business Law Skills Accounting, agency, benefits, clientele, client, clients, database, delivery, Department of Health, fax, filing, HR, insurance, marketing plan, materials, Payroll, policies, presentations, processes, quality, quality assurance, quest, Research, Service Level Agreement, supervision, telephone
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HR
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ENGINEERING TECHNICIAN III Summary Engineering Technician with an extensive troubleshooting, repair, and installation background. Thorough knowledge of Electrical, Mechanical, Pneumatic and computer systems. Self-starter who quickly masters new skills and systems. Highlights Extensive Troubleshooting and repair proficiency Interpretation of schematics, blueprints and drawings Quick to act on customer service requests/issues Resolve issues down to the component level Document work performed through internal database Proficient in AC/DC motor systems and theory Electrical Power Generation Data Acquisition systems Red-line documents and implement changes Excellent written and verbal communication Environmental/ESS Chamber repair Pneumatic system design/repair and leak detection Solenoid and valve replacement Lock out/Tag out, Arc Flash, Live Electrical and ESD certified Labview software PC and ESS Monitor repair Customer service-oriented Strong safety awareness Excellent problem solver Strong attention to detail Accomplishments Troubleshot and repaired test equipment for several AOG's (Aircraft on ground) to satisfy customer (Delta Airlines) demands. Experience Engineering Technician III 07/2013 to Current Company Name City , State Responsible for all Test Equipment Maintenance on-site to include Production, Repair & Overhaul, Engineering and Environmental labs. Responds to test equipment Service requests through the TESR/TPM system. Works closely with Engineering, Electricians, Facilities, and Metrology to resolve issues. Areas of responsibility include Electrical Power Generation, Cabin Pressure, Fuel/Advance Controls and Sensors, Electronics, and Environmental Labs. Troubleshoots down to the component level and resolve root cause. Troubleshooting/repairing pneumatic pressure and vacuum systems. Generator Test Technician III 08/1999 to 07/2013 Company Name City , State Setup and perform functional acceptance testing of aircraft and ground power generators using manual and automated test equipment in accordance with applicable test procedures. Record test data and accept or reject units through the use of functional test stamps. Responsible for troubleshooting test failures to the component level. Also performs various assembly processes when required. Works with various and specialized test equipment such as volt meters, ohm meters, power meters, dielectric testers, etc. Completes trouble reports and yield tracking logs. Other duties include safety representative and Metrology coordinator for department. E.S.D. certified and meets ISO-9001 standards and requirements. Unmanned Aerial Vehicle (UAV) Maintenance Technician 02/1998 to 08/1999 Company Name City , State Performed airframe and power plant maintenance on forward observing reconnaissance aircraft. Maintained engine proficiency by adjusting valves, ignition points, and performed highly advanced computer aided diagnostic testing. Inspected airframes for structural damage and performed high-tech composite repair procedures using precision sanding and measuring equipment. Skills include electrical safety and explosive ordnance handling. Electrical Power Generation Equipment Repairer Technician 08/1996 to 08/1999 Company Name Performed maintenance on mobile utility precise power generation sets, and internal combustion engines. Administered troubleshooting procedures on electronic equipment using wiring schematics and diagrams. Maintained diesel and gasoline engines by adjusting valves, carburetors, ignition points, alternators, regulators, and solenoids. Performed maintenance services such as lubrication, oil change, radiator flushes and repaired small motor generators. Supplied electrical power to numerous field customers. Education Certificates 1998 State •Certificate, UAV Mechanical Technician course, U.S. Army, Ft. Huachuca, AZ, completed 1998 •Certificate, UAV Maintenance Technician Common course, U.S. Army, Ft. Huachuca, AZ, completed 1998 •Certificate, Power Generation Equipment Repairer, U.S. Army, Aberdeen Proving Ground, MD completed 1996 •Diploma, Pueblo High School, Tucson, AZ, graduated 1996 Bachelor of Science : Professional Aeronautics Embry Riddle Aeronautical University City , State , U.S Completed 2 years Skills Live Electrical, Arc Flash, Lock-Out/Tag-Out, ESD, functional testing, test equipment repair and operation, troubleshooting, ISO-9001 standards, electrical equipment operation, Mechanical repair, oil servicing, Power Generation, soldering, electrical component repair, safety awareness, schematics, blueprints, drawings, various testing equipment, equipment/wiring installation, solenoid/valves, PC repair, fabrication, well organized, self motivated, excellent written and verbal communication skills,
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ENGINEERING
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