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FITNESS DIRECTOR Professional Profile Dedicated business professional with over seven years of experience in marketing and customer service in the fitness industry; marketing and selling fitness services while providing exceptional customer service. Qualifications Successful sales experience Creative and resourceful
Exceptional problem solving ability Superior organization
Strong leadership and communication skills Project management
Proficient with Microsoft Office and Outlook Ability to work in a team setting Experience Fitness Director 01/2010 to Current Company Name City , State Managed 20 full time staff and 40 part-time and on call staff. Managed schedules for 10 full time and five part-time personal trainers, three nutritionists, two cardio coaches, and four Pilates trainers. Worked directly with sales of personal training, wellness, Pilates, group exercise services and packages to members based on the needs of the member. Provided members with exceptional member service by exceeding expectations and being proactive in resolving issues and answering questions. Setup and managed CSI scheduling, billing, and operating software system for the fitness and wellness departments. Developed and created new programs to promote and market the various fitness and wellness services to increase member engagement. Worked closely with the communications team on the various marketing outlets. This includes creating text and formats for email alerts, GPX and Group Personal Training schedules, brochures, flyers, and web content. Developed and trained fitness, wellness, and athletic services staff on departmental processes, procedures, and standards. Managed payroll by checking time and attendance records, entering service provider commission, and submitting payroll documents to payroll supervisor. Managed Group Personal Training program schedule, billing, and marketing materials. Managed all fitness and wellness department billing and credits. Helped develop, market, and host open houses for the Pilates studio and the launch of the new conditioning studio. Assisted with planning and hosting of annual Wellness Fair. Handled member complaints and worked with the members to find the best solution. Worked with the members to determine the best program or service and pairing the member up with the appropriate service provider. Worked directly with Membership Director to increase new member engagement by developing promotions and communications to welcome and support all new members. Fitness Specialist/Member Service Specialist 12/2007 to 03/2010 Company Name City , State Worked with clients to assess, design, and maintain exercise programs. Programs included goal setting, cardiovascular workouts, and strength training workouts to help obtain health and wellness goals. Created and implemented programming for fitness division within the company including fitness bowls, muscle matchups, and table tennis tournaments. The goal of fitness programs was to promote and educate employees on health and wellness within the corporations Vivecorp Inc. contracted with. Created marketing materials for all fitness programs including flyers, email alerts, and updating web content. Created and implemented fitness assessment programming including four components; cardiovascular, muscular strength, flexibility, and circumference measurements. Provided health screenings including lipid panel, glucose/cholesterol, body composition, blood pressure, and bone density to corporations to promote health and wellness. Designed and instructed group exercise classes including x-training, circuit training, and core conditioning. Provided members with exceptional member service by exceeding expectations, welcoming, and motivating members. Event Management 11/2006 to 03/2008 Company Name City , State Organized and prepared materials for school athletic events including basketball and volleyball matches. Sold and distributed tickets at athletic events working within the ticket sales and will call sales offices. Tracked game day attendance by counting tickets prior to completion of each match. Provided extraordinary game day experience by escorting ticket holders to seats, handing out flyers, and answering questions. Education Master's of Business Administration (MBA) : General Management 2012 UNIVERSITY OF PHOENIX City , State General Management Bachelor of Science Degree (BS) : Exercise Science 2008 SEATTLE PACIFIC UNIVERSITY City , State Exercise Science Interests Volunteer for Northwest Association for Blind Athletes
*4-year member of Seattle Pacific University Women's Soccer Team
*3-year member of Student Athletic Advisory Committee at Seattle Pacific University Additional Information Other Activities
*Volunteer for Northwest Association for Blind Athletes
*4-year member of Seattle Pacific University Women's Soccer Team
*3-year member of Student Athletic Advisory Committee at Seattle Pacific University Skills billing, blood pressure, brochures, communication skills, clients, email, goal setting, promote health, leadership, Director, marketing, market, marketing materials, materials, Microsoft Office, Outlook, payroll, problem solving, processes, programming, Project management, sales experience, sales, scheduling, supervisor, web content, composition
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FITNESS
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DIRECTOR, CLINICAL RESEARCH OPERATIONS & MEDICAL SCIENCE LIAISON Summary Accomplished and results-driven business development professional offers 18 years of leadership and account management experience as an integral part of fast-paced clinical and sales teams. Strategic thinker and proactive problem solver with expertise in consultative selling and territory sales management solutions. Experience Company Name City , State Director, Clinical Research Operations & Medical Science Liaison 02/2013 to Current Manage 30 clinical studies with a revenue stream of $2M annually. Increase site revenue from 30k to 120K mo in first 12 months Ranked in top 1% of clinical research sites for patient enrollment in Europe and The United States for Schizophrenia, Bipolar, & Depression studies in 2013 & 2014 Increased monthly revenue by 300% by implementing aggressive strategic patient recruiting strategies to develop and expand existing southern California customer base. Recognized as top generator of patient enrollment in schizophrenic trials, exceeding goals by 200% in 2013 & 2014. Reduced organizational operating costs by 45% by streamlining patient recruitment & clinical staff processes saving company 140K in first 24 months Physician profitability grew form 17k to 300k for combined studies over 18 months, an increase of 1000% Company Name City , State Sales/Business Development Director 01/2010 to 05/2013 Provided a full range of services for accelerating businesses in the bio-pharmaceutical, medical device, and energy industries. Engaged in business planning, funding strategies, provided cost-effective, and timely solutions. Targeted new long-term business partner prospects and closed 3 deals in 24 months securing $15M in venture capital. Identified, coordinated and participated in client relationship-building activities and meetings. Cultivated relationships with key players in private banking, venture capital, and oil/petroleum sectors to create ongoing and mutually beneficial referral systems. Established critical alliance with Canadian venture capital partners within 36 month period to fund Bio-Synerg's largest energy investment projected at $80M. Identified prospective customers using lead generating methods and performing an average of 60 cold calls per day. company acquired by Canadian private equity group in May 2013 Recruited by CITrials as Director, Clinical Research Operations in February 2013 Company Name City , State Senior Account Executive 01/2006 to 01/2010 Managed regions largest territory and performed full sales cycle duties, increasing annual sales by 60%.to $7M in 2009 106% of quota. Recognized as top PD sales generator within RAI chain in region. Generated highest sales volume of PD/HD capital equipment in new RAI corporate account in region in 2009 Recognized as top sales generator with Extraneal solution, increasing sales level by 124% in 2009 alone. Peak performer while achieving 100% of quota while producing $5M in annual sales in 2008 Achieved #1 position in region for high producing new corporate account 2009. Joined Bio-Synergy Partners, LLC as a Business Consultant in January 2010 Company Name City , State Account Executive 09/2003 to 12/2006 Managed all sales of Baxter's portfolio of dialysis products and services through Nephrologists, surgeons, c-suite administrators, hospital purchasing managers, and nursing administrators. Negotiated contracts & strategic pricing involving Renal capital equipment and disposables. Managed resources for educating physicians, nurses, and patients. Facilitated resources for distribution of education and technology materials. Conducted and coordinated presentations to c-suite administrators and physician groups involving patient modeling, outcomes, financial reimbursement. Provided updates and evaluations on industry trends and legislative initiatives involving Chronic Kidney Disease. Managed Baxter's largest sales territory (5 states) of dialysis centers & hospitals, and performed full sales cycle duties, increasing annual sales 2.3M an increase of 60%. Established dialyzer sales at largest University account in territory increasing overall sales 180%. Upsold add-on services to existing customers, generating incremental revenue of $400k per every 6 months. Grew customer base by 70% from 35 to 50 accounts in first 18 months. Promoted to Senior Account Executive in San Diego, CA in January 2006 Ranked in top 1% out of 65 sales representatives in the United States in Extraneal IV solution sales. Company Name City , State Financial Consultant/Sales Trainer 02/2002 to 09/2003 Delivered informational financial sales presentations to potential investors to build symbiotic client relationships. Increased monthly sales by 45% by implementing strategies to develop and expand existing customer base. Targeted new long-term business partner prospects and closed 4 new deals in 18 months in the Higher Education industry. Maintained an 85% client retention rate by suggesting strategic investment plans based on fixed income, life insurance, and equity investing report evaluations. Trained 75 financial sales representatives how to leverage lead generation tools to increase profitability and product placement within their prospective clients financial portfolio Recruited by Baxter Healthcare as an Account Executive to run UT territory Company Name City , State Senior Institutional Healthcare Representative 01/2001 to 02/2002 Products: Tikosyn,Viagra, Norvasc, Lipitor, Diflucan, Zithromax Managed a portfolio of six (6) products, which generated $3M in revenue per 12 months. Achieved 100% of quota on all product Surpassed 2001 annual sales quota by 119%. Trained territory sales representatives on Pfizer portfolio of products at district and regional meetings. Increased Government account base 72% in 12 months to 250K. Recognized as top cardiovascular sales generator in Southwest Region, increasing Tikosyn sales by $400K and exceeding quota by 207% in 2001 Recruited By World Financial Group to lead Financial Sales Team in Salt Lake City, UT Company Name City , State Institutional Healthcare Representative 03/1998 to 01/2001 Products: Trovan, Aricept, Zoloft, Diflucan, Zithromax, Celebrex Launched and grew Arthritis market from start-up to highest sales volume in Southwest region Increased sales to 1.7M in 2000 exceeding quota by 159% Produced 1.3M in sales in 1999 exceeding quota by 125% Achieved Top 10% government antifungal sales, generating 1.5M Led and coordinated the recruitment and training of new sales representatives Promoted in August 2000 to Senior Institutional Healthcare Representative due to exceptional leadership skills and exceeding institutional/territory quotas Pfizer nationwide realignment, offered the opportunity to relocate to Utah Company Name City , State Professional Healthcare Representative 09/1996 to 01/1998 Met and exceeded territory sales targets in assigned therapeutic areas by demonstrating a strong understanding of disease states. Communicated technical, scientific, product, disease management information to physicians . Products: Aricept, Glucotrol XL, Zyrtec, Cardura, Trovan, Diflucan Ranked in Top 5% among 45 new hires in the Powers Division Recognized as top sales generator, increasing sales of Aricept by 165% in 1996 alone. Expanded territory from start-up to $420K in sales by developing strategic initiatives and formulary acceptance in key accounts (e.g. Tucson Medical Center & VA) Received 2 consecutive "Exceeds Expectations" ratings on Manger reviews and promoted to Institutional Healthcare Representative Education Masters of Science : Clinical & Counseling Psychology 2012 Capella University , City , State , United States GPA: Summa Cum Laude Summa Cum Laude Bachelor of Arts : History 1994 Brigham Young University , City , State , United States Minor in English Associate V.P. Student Government Skills "Bilingual in Spanish (read, write, and speak)"
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HEALTHCARE
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SENIOR ACCOUNTANT Summary Well-qualified and detail-oriented Accounting Professional with over 3 years of successful experience in positions of increasing responsibilities and duties.Capable of managing multiple projects and consistently meeting deadlines with a positive, can-do attitude.Extensive knowledge of accounting software and processes.Proficient in extracting financial data from various reporting systems and suggesting key operational changes. Equipped with a broad knowledge of accounting concepts and strategies to yield the best possible financial outcomes Highlights Certified Management Accountant Candidate Expected Year 2016 Ethical and behavioral professionalism Analytical reasoning Financial statement analysis Cost accounting ERP (Enterprise Resource Planning) software Accounting operations professional Complex problem solving Effective time management Strong organizational skills General ledger accounting Account reconciliation expert Flexible team player Strong communication skills Accomplishments Achieved 10% cost reduction by renegotiating all contracts annually, matching terms with inventory turns, making better purchasing decisions, outsourcing sales teams and technicians, and eliminating other non-strategic cost Conducted detailed technical and analytical review of federal/state corporate, partnership and S corporation tax returns Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable, accrued expenses and line of credit transactions Extensive experience with the implementations of ERP systems Work History Company Name August 2013 to Current Senior Accountant City , State Company Name May 2012 to July 2013 Corp. Accountant City , State Company Name August 2011 to May 2012 Graduate Assistant of Economic Department City , State Experience Company Name August 2013 to Current Senior Accountant City , State Manage and oversee the day-to-day operations of the accounting department. Direct and plan the preparation of timely and complete financial statements that summarize and forecast business activities and financial positions in areas of income, expenses and earnings based on past, present and expected operations Regulate corporate funds and accounts, establish budgets, approve expenditures and provide guidance to ensure the financial solvency Interpret financial data and recommend action required to manage costs to achieve budget and to improve systems, financial performance Supervise and coordinate month- and year-end closing activities, accounts payable/receivable, general ledger, payroll, treasury, bank reconciliations, fixed asset activity, debt activity, cash disbursements, invoicing/billing, customer credits and collections, perpetual inventory integrity, cost accounting, Human Resources, and Operations etc. Interface with outside audit firms, banks and lessors, casualty/liability insurance agents, credit card companies, and collection agencies Manage and comply with local, state, and federal financial reporting requirements and tax filings Educated management on strategies for minimizing tax liability Company Name May 2012 to July 2013 Corp. Accountant City , State Manage all accounting operations including billing/invoicing, A/R, A/P, cash disbursement, general ledger, payroll, cost accounting, inventory, and month-end close Prepared monthly and quarterly financial statements to executive management for long- term financial strategizing and provide financial analysis as needed Coordinated with external tax accountants for income tax preparation Worked with management to document and offset unusual expense variances in their respective areas Established and executed internal controls over the company's accounting and financial procedures Investigated and resolved discrepancies in monthly bank accounts while under tight deadlines Collaborated extensively with auditors during preliminary and year-end audit processes Negotiated vendor agreements and review financial contracts, financing agreements and insurancepolicies Company Name August 2011 to May 2012 Graduate Assistant of Economic Department City , State Assisted faculty with academic research or contract research relating to macro and finance Conducted statistical analysis and the development, installation, or maintenance of information technology and large set data Supervised undergraduate and graduate classes. Company Name January 2010 to April 2010 Income Tax Preparer City , State Intermediate level certification accredited by Internal Revenue Service, Department of the Treasury Prepared Form 8843, Form 1040, Form 1040-EZ, Form W-2 and related schedules for communities and international students Education Ball State University 2012 Master of Science : Accounting City , State , United States Coursework in: Seminar in Financial Accounting Accounting Capstone Tax Planning and Research Attestation Principles and Practices Accounting Information Systems International Accounting Issues Seminar in Management Accounting Seminar in Professional Issues 3.5 of 4.0 GPA Member of Alpha Beta Psi Ball State University 2010 Bachelor of Science : Business Administration City , State , United States Coursework in: Intermediate Accounting 1 Intermediate Accounting 2 Income Tax Accounting ECON 201 Elementary Microeconomics ISOM 125 Micro Applications for Business Principles of Finance 1 Operations Management Managing Behavior in Organizations Business Policy and Strategic Management Principles of Marketing 3.2 of 4.0 GPA Languages Fluent in: English Mandarin Cantonese Technical Skills NetSuite, Epicor, Sage, Quickbooks, Office Master System, Peachtree, GLACIER Tax Prep, Intuit Payroll, ChasePaymentech, Word, Excel, Outlook
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ACCOUNTANT
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ACCOUNTANT Summary Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Personable and responsible Cashier with 2 years in retail and customer service. Solid team player with upbeat, positive attitude. Results-driven with proven ability to establish rapport with clients. Highlights Strong organizational skills Active listening skills Sharp problem solver Energetic work attitude Resourceful Dedicated team player Account management Results-oriented Self-directed Time management Strong problem solver Strong interpersonal skills Accomplishments Customer Assistance Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed. Quality Communication Interacted with 50+ affiliate stations in US and Puerto Rico, ensuring reliable and high-speed delivery to residential and small-business customers. Computed Data Reports Provided required weekly, monthly and quarterly reports listing sales figures and client track records. Customer Service Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Sales Consistently generated additional revenue through skilled sales techniques. Product Sales Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages. Market Research Interviewed clients via market research surveys to identify product issues and customer needs. Customer Interface Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders. Multi-tasking Cashiered with two cash registers at once in tandem to maximize customer flow. Database Maintenance Assisted in the managing of the company database and verified, edited and modified members' information. Experience 01/2014 to 06/2015 accountant Company Name - City , State Investigated and resolved discrepancies in monthly bank accounts while under tight deadlines. Collaborated extensively with auditors during preliminary and year-end audit processes. Tracked all capital spending against approved capital requests. Aligned all financial activity with the regulations of the GAAP. Thoroughly reviewed financial statements and tax audits to correct any discrepancies. Managed cash stock and inventory balances accurately. Maintained adequate cash supply in cash drawers in multiple checkout stations. Processed and issued money orders for customers. 04/2013 to 11/2013 marketing and sales Company Name - City , State Contributed to relevant conferences and events both off-line and online to increase brand awareness. Analyzed ratings and programming features of competitors to evaluate the effectiveness of marketing strategies. Managed both inbound and outbound marketing campaigns to generate new business and to support partner and sales teams. Coordinated pre-show and post-show activities at trade shows. Coordinated monthly and quarterly marketing and community events, such as aitel mobile money and online banking. Presented on current promotions to the public at events and tradeshows. Implemented and evolved high-impact strategies to target new business opportunities and new markets. Successfully interacted with customers and retail buyers to expedite orders. 01/2012 to 01/2013 customer service Company Name - City , State Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses using awareness, attention to detail and integrity. Organized weekly sales reports for the sales department to track product success. Attended local, regional and national trade shows for product development training as defined by territory needs. Worked under strict deadlines and responded to service requests and emergency call-outs. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Successfully interacted with customers and retail buyers to expedite orders. Assisted customers with store and product complaints. Processed and issued money orders for customers. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. 01/2010 to 08/2011 administrative assistant Company Name - City , State Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Maintained the front desk and reception area in a neat and organized fashion. Served as central point of contact for all outside vendors needing to gain access to the building. Planned meetings and prepared conference rooms. Dispersed incoming mail to correct recipients throughout the office. Supplied key cards and building access to employees and visitors. Made copies, sent faxes and handled all incoming and outgoing correspondence. Created weekly and monthly reports and presentations. Managed the day-to-day calendar for the company's senior director. Education 2013 Associate of Arts : international business MAKERERE UNIVERSITY BUSINESS SCHOOL - City , State , uganda Coursework in Business, Marketing and Communications Affiliations MAKERERE BUSINESS SCHOOL. Skills Professional and friendly Careful and active listener. Multi-tasking Strong public speaker Cash handling Account management creative. Customer service. Time management. Telephone skills.
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ACCOUNTANT
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AP MAINTENANCE, HOMECONSTRUCTION Summary Hardworking Maintenance/Handy Man brings over 5+ years of experience in Maintenance industry to worksite. Resourceful experience handling materials, operating machinery and supporting overall team and project needs. In-depth knowledge of compliance mandates governing site and worker safety. Singularly focused on helping crews complete skilled work under deadlines. Skills Forklift driving Codes compliance Standard operating procedures understanding Basic welding skills Power and hand tool use Understanding schematics Mechanical Repair Troubleshooting strength Hand tool operations Organizational ability Maintenance scheduling Mechanical aptitude System installations Equipment maintenance Safety-oriented mindset Materials handling Equipment repair Construction trade expertise Flooring Installation Framing Construction Carpentry Coordination Multitasking Maintenance & Repair Training & Development Friendly, positive attitude People skills Flexible Basic math Conflict resolution Experience Company Name | City , State Maintenance, Home Construction 08/2020 - Current Diagnosed problems with mechanical and electrical systems and equipment using advanced troubleshooting abilities. Performed performance and safety inspections on equipment and machinery to maintain operational baseline. Changed HVAC filters and cleaned condensation drains to perform preventative maintenance on HVAC systems. Maintained facility interior, including shampooing carpets, washing walls, waxing and stripping floors and dusting furniture and fixtures. Used electrical drawings to troubleshoot and repair electro-mechanical and other systems. Framed new construction of single-family homes and townhomes. Completed indoor and outdoor residential and commercial construction projects. Cut roofing paper to size and nailed and stapled paper to roof in overlapping strips to form base for roofing materials. Mopped and poured hot asphalt and tar onto roof base while applying asphalt and tar and gravel to roof. Resolved both technical and contractual issues in constructive, positive manner. Shaped materials to exact measurements for job requirements using hand tools and power equipment. Examined buildings and project specifications to determine measurements and dimensions. Installed building structures such as windows, trim and cabinetry alone or with assistants to meet job deadlines. Operated terrain telescoping forklift, backhoe, skid steer and tractor. Prepared, cut and installed custom cabinetry, built-in bookcases and staircases. Selected lumber based on particular species, characteristics, size, applications and applicable adhesives. Set windows and layouts for stairs and common rafters. Cut and installed tile and hardwood flooring for over 6 residential and commercial buildings. Installed cabinets, base cabinets and crown molding. Worked independently on projects and tasks within 1-person carpentry team. Safely operated power saws, planers, jointers, routers and pneumatic equipment for 365+ days without accident. Cut timber, panels and other wooden materials according to measured dimensions. Installed floor joists, trusses and rafters. Consistently constructed square and level projects. Safely used band, circular, jig, reciprocating, chop and compound miter saws. Company Name | City , State Maintenance Technician 01/2018 - 08/2020 Collaborated with building managers to assess ongoing needs and plan preventive maintenance schedules. Diagnosed problems with mechanical and electrical systems and equipment using advanced troubleshooting abilities. Executed daily operations of preventive maintenance on electrical panels, motor controls and switch gears. Performed performance and safety inspections on equipment and machinery to maintain operational baseline. Replaced wall sockets, ran lines and completed basic carpentry to finish installations. Installed new systems, replacement parts and components to maintain proper operation. Maintained compliance with internal and regulatory safety standards, including OSHA. Routinely inspected equipment for preventive and emergency maintenance needs. Changed HVAC filters and cleaned condensation drains to perform preventative maintenance on HVAC systems. Assessed system operations to identify potential areas requiring maintenance services. Carried out repair work on food grade equipment, typically returning machines and tools to service within 1-2 hours. Inspected electrical components to identify defects and hazards and make necessary adjustments. Company Name | City , State RV Technician 01/2017 - 01/2018 Managed shop jobs to complete work orders on time and keep tasks prioritized. Documented diagnostic testing and repair work to maintain accurate records on all vehicles. Performed electrical, plumbing, carpentry and appliance maintenance. Conducted troubleshooting tasks to diagnose issues and determine appropriate fixes. Reconstructed floors, walls and roofs to repair damage such as flooding. Installed and repaired plumbing, including water lines, drains and fixtures. Tested and troubleshot equipment to locate source of problems and develop correction plans. Used caulking compounds and piping to repair gas lines for safe RV operation. Read work orders to understand and plan for specific service needs of different customers and RVs. Installed water heaters, furnaces and other equipment in RVs. Company Name | City , State Roofer, Plywood, Door Hanger 02/2015 - 01/2017 Performed quality work in alignment with company procedures and values. Read and interpreted blueprints to effectively plan and execute projects. Improved knowledge and productivity through continuous education and learning from foreman and senior assemblers. Assembled building material components, including wall panels and roof and floor trusses. Installed heat trace tape to tubing and controls and bent large tubing with power bender. Inserted and positioned materials and clamped, spliced and fitted parts using hand and power tools. Education and Training Northridge High School | City High School Diploma 06/2009
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CONSTRUCTION
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HR PERSONNEL ASSISTANT Summary I am a U.S. citizen who is authorized to work in the US for any employer. I have worked 8 years as an Office Clerk, 2 years as a Student Intern/Office Assistant, and 4 years as a Contractor. I am applying for the Data Entry Clerk position (Advert ID# 224278 Advert ID# 224278). My skills and experiences include: Administrative Support, Auditing, File Management, Meeting Facilitation, Office Materials Management, & Inventory Management. Highlights COMPUTER SKILLS: Microsoft Word, MS Excel, MS Outlook, MS PowerPoint, PeopleSoft. TYPING SKILLS: 40-60 WPM. ADDITIONAL SKILLS: Administrative Support, Auditing, Clerical, Copy, Customer Service, Data Entry, Delivery, Documentation, Fax, File Management, Letters, Meeting Facilitation, Organizational Skills, Proofreading, Receptionist, Research, Scanning, Scheduling, Secretarial, Telephone Skills, Office Equipment Maintenance, and Inventory Management. Experience Company Name City , State HR Personnel Assistant 03/2013 to 04/2014 Supported human resources staff with new hire orientations and monthly departmental meetings. Entered updated personnel and subcontractor data into a central database. Reviewed human resource paperwork for accuracy and completeness by verifying, collecting and correcting additional employee data. Composed and drafted all outgoing correspondence and reports for managers. Answered and managed incoming and outgoing calls while recording accurate messages. Maintained Heavy Filing of HR Personnel Action Forms to include new hire letters, awards, certifications and promotions, providing a stronger framework for consistency and detail. Assisted Senior Personnel supervisors in Coordinating and conducted new hire pre-interviews. Developed and maintained an internal new hire filing system. Received, maintained and filed appropriate paperwork as back up for all HR Office transactions. Typed memorandums, forms, and letters using software applications to complete HR office assignments and projects given on a regular basis. Utilized and Navigated PeopleSoft (HRS) to input, manage and research data. Operated fax and copy machines to complete tasks as needed. Initiated and maintained email correspondence with teachers, principals, VPs, and other members of NPS regarding personal ID information, teaching background & certification info, and criminal history clearance. Company Name City , State Assistant Store Clerk 05/2011 to 01/2012 Selling merchandise and providing customer services for patrons. Monitoring patrons to assist the store in loss and theft prevention. Restocking shelves. Improving data maintenance of produce inventory. Maintaining the appearance of the store. Assisting with maintenance of produce inventory Company Name City , State Office Clerk/ Federal Contractor 06/2008 to 10/2009 Checking and validating Retirement & NRC files in NFTS and CIS systems. Calling Applicant to Counter Window to Sign Certificate. Completing File Maintenance of Riders, Mergers, and Certificates. Finishing and documenting 3-Box Audit for Weekly Systems Update. Filing of FBI background report on Applicants. Assign scheduled appointments to appointed legal officers. Clerical Reception of Scheduled Applicants. Auditing Confidential Department Files. Composing & Mailing out appointment letters. Finalizing Pick list Printouts for Examinations/Cases. Completing NFTS Data Systems updates. Performing Clerical tasks regarding Naturalization ceremonies, including: A. Scheduling, Preparing, and Distribution of Certificates. B. Retrieval of Documentation from Applicants. Using Computer Terminal to update DHS Automated Systems. Providing Administrative Support in Processing. Performing Daily tasks of filing, recording, copying, and maintaining records. Company Name City , State Office Clerk/Federal Contractor 07/2005 to 01/2007 Performing Data Entry of Legal Documents and Court Case Dates. Mail Clerk and Online Mail Information Updating Setting Schedules for Staff or Private Meetings Filing and Faxing of Confidential Court Documents Metering outgoing and stamping incoming mail Reestablishing protocols for office supplies storage and maintenance Providing clerical support to Office administrators & Managers. Education Bachelor's of Arts : Political Science and Law 2007 Montclair State University , City , State , US Bachelor's of Arts Degree in Political Science and Law Montclair State University - Upper Montclair, NJ 1998 to 2007 High School Diploma 1998 Our Lady of Good Counsel High School , City , State , US High School Diploma Our Lady of Good Counsel High School - Newark, NJ 1995 to 1998 Skills Filing, Clerk, Maintenance, Clerical, Office Clerk, Clerical Support, Data Entry, Faxing, Incoming Mail, Legal Documents, Mail Clerk, Office Supplies, Stamping, Administrative Support, Audit, Auditing, Cases, Copying, Documentation, Documenting, Fbi, File, Finishing, Nrc, Scheduling, Basis, Correspondence, Database, Hr, Human Resources, Peoplesoft, Teaching, Inventory, 60 Wpm, Customer Service, Equipment Maintenance, Excel, File Management, Materials Management, Microsoft Word, Ms Excel, Ms Outlook, Ms Powerpoint, Office Assistant, Organizational Skills, Outlook, Powerpoint, Proofreading, Receptionist, Retail Sales, Scanning, Secretarial, Telephone, Telephone Skills, Typing, Word
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HR
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HOMEBOUND TEACHER Career Focus Utilize skills and talents in order to plan, direct, and manage the procurement of food products, equipment, and services that meet the requirements and standards of the Child Nutrition Program by planning appropriate menus, following the dietary guidelines, and maintaining a safe and sanitary environment. Highlights Extensive hospitality background Food ingredients expert Food safety understanding Highly responsible and reliable Works well under pressure Exceptional interpersonal skills Accomplishments Team Building and Leadership Created collaborative classroom experiences Served as student mentor and counselor for students when academic problems and personal adjustments by meeting with guardians to reach solutions. Motivated students to engage with course materials by organizing engaging class activities and relating subject matters to personal experiences. Experience 02/2015 to Current Homebound Teacher Company Name － City , State Implement educational philosophy and goals of our district as related to TEKS education requirements. Follow mandatory guidelines in order to keep effective records as governed by the Homebound Program. Collaborate with campus teachers in order to ensure the success of the Homebound student Encourage and facilitate parent participation in the learning and educating of the Homebound student Utilize administrative skills to help effectively facilitate collaboration amongst the home campus teachers, parents, and homebound department Provide a sense of security and achievement for homebound students Coordinate smooth transition into homebound instruction and back into mainstream of regular classes 02/2009 to 02/2016 Teen Parent Teacher Company Name － City , State Developed and maintained the Pregnant Related Services as designed by the school district Implemented strategies as designed by the district in accordance with the dropout prevention program for at- risk students Provided nutritional instruction and guidance to pregnant teens Assisted pregnant teens with meal planning and healthy eating Acted as a service coordinator to obtain assistance from community service organizations and government agencies to provide assistance to pregnant students. Handled confidential student information, case management to support coding in line with PIEMS accountability and documentation Orient parents and students of protocol and procedures with the Pregnant Related Services program 02/1996 to 02/2009 Classroom Teacher/ Consumer Science and Nutient Company Name － City , State Instructed through lectures, discussions and demonstrations in nutrient, consumer science, and parenting. Attended a variety of professional development workshops centered on learning goals, classroom management, student motivation and engaging learning activities. Facilitated activities that developed students' physical, emotional and social growth Assigned lessons and corrected homework Documented attendance for audit purposes Encourage student awareness in attendance, academics and to continue with school during and after pregnancy Cultivate positive relationships with teachers, counselors, to develop and maintain guidelines consistent with student success and dropout prevention Maintain broad range of instructional techniques Developed lesson plans according to TEKS guidelines Classroom management strategies Direct and timely communication with parents Grade and behavior reporting Conducted small group and individual classroom activities with students based on differentiated learning needs. 02/1995 to 02/1996 Parent Liasion Company Name － City , State Developed parental support and involvement initiatives to target student academic and social development related to school objectives. Coordinated parental classes in accordance with overall objectives and strategies of the district. Coordinated positive reinforcement for parents with monthly newsletters. Facilitated parenting classes, connecting parents to community resources. Promoted positive communication support between parents and teacher. Partnered with parents to reinforce test strategies during state testing in line with classroom teachers and district objectives. Provided weekly workshops of food and nutrient to parents and students at French Elementary. 07/1985 to 09/2009 Clerk/Receptionist Company Name － City , State Customer services Delivered exceptional service by greeting clients Regularly checked on clients to ensure satisfaction General clerical duties such as typing, answering the phones, copies faxing, creating memos, filing, and maintaining records Education 2009 Master of Science : Education Administration Grand Canyon University － City , State , USA 1995 Family and Consumer Science Lamar University － City , State , USA Additional hours in Dietetics and Nutrition Professional Affiliations Alpha Kappa Alpha Sorority
Beaumont Teachers Association
Lamar University Alumni Association Skills Academic planning, administrative skills, case management, clerical, documentation and shorthand, research, lesson planning, newsletter development, coding and filing
Effective - Efficient -Dedicated- Positive
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TEACHER
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HR PAYROLL/ ACCOUNTING REPRESENTATIVE Summary Diverse experience in Accounting, Credit Union Financial Services, Retail Sales, Customer Service, Telemarketing, Food & Beverage, Construction and Ironworks. Outstanding organizational ability with attention to detail, while balancing multiple projects in fast-paced environments with excellent interpersonal and communication skills. Demonstrated ability to gain customer trust and provide exceptional service, leading to increased repeat and referral business. Excellent leadership and motivational skills, with exceptional ability at problem solving and resolution. Highlights Branch Suite, N.A.D.A, Appro, Delta Docs, COWW, and other internal programs related to A/P & Payroll. Excel spreadsheets Meticulous attention to detail Workers' compensation knowledge Results-oriented, Self-directed, Microsoft Office proficiency, Time management, Strong problem solver, Resourceful, Dedicated team player, Strong interpersonal skills, Executive presentation development, Billing and coding Accomplishments Finance Skills Originated new business through professional networking, loan reviews and marketing. Created strategies to develop and expand existing customer sales, resulting in an increase in annual sales. Accounting Skills Operated computers programmed with accounting software to record, store, and analyze information. General Ledger Accounts Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable, accrued expenses and line of credit transactions. Produced more account reporting data than required by taking on additional duties. Researched and resolved billing problems that had been previously missed. Experience Company Name City , State HR Payroll/ Accounting Representative 11/2008 to 11/2011 Assisted in all payroll duties including but not limited to: accounting for all employee hours worked, time off requests, STD, leave of absence, etc. Worked quickly and efficiently, with minimal oversight, to accomplish assigned duties Accurately processed data, validation and transmission for weekly, semi-monthly and sales payrolls. Managed payroll and time and attendance systems. Enforced established payroll-related policies, procedures and regulations and adherence to company and governmental policies. Responded to employee inquiries regarding payroll and timekeeping. Onboarded new employees in the time reporting and payroll systems. Processed rehires, transfers, terminations, garnishments and withholdings. Accounts Payable Prepared purchase orders and expense reports. Reviewed, investigated and corrected errors and inconsistencies in financial entries, documents and reports. Verified details of transactions, including funds received and total Calculated figures such as discounts, percentage allocations and credits. account balances. Coded the general ledger and processed vendor invoice payments. Opened and assigned new client accounts. Coordinated approval processes of all accounts payable invoices. Balanced batch summary reports for verification and approval. Conducted month-end balance sheet reviews and reconciled any variances. Researched and resolved billing and invoice problems. Company Name City , State Financial Relationship Specialist Provide professional and prompt financial services to all members and potential members in a sales and service culture, while continually educating members on credit union products and services in relation to the members' needs. Researched banking guidelines and statutory requirements to stay updated on new laws and applications. Processed sales referrals and promoted bank services and products, resulting in branch sales increase. Open new members' accounts, CD's and IRA's. Originate and complete member consumer loan applications and close loans that have originated outside the in-store branch. Balanced daily cash deposits and bank vault inventory with a zero error rate. Assembled in-store marketing displays. Trained employees on cash drawer operation. Perform financial transactions, efficiently and accurately by providing accurate account information using accounts security procedures and recognizing accounts flags, etc. Assist with vault cash and originating and scoring member loans as needed, and assures the Credit Union's interest is protected and liens to be filed can be perfected prior to disbursals of loan proceeds. Company Name City , State Trainer/Server 05/2008 to 12/2008 Ordering and serving the customers with excellent service. Finding solutions to customer related issues. Insuring that all duties at the closing and opening of the store were done correctly. Assist in training new recruits. Company Name City , State Counter Supervisor 09/2006 to 07/2008 Assist Manager with all visuals for entire store. Responsible for delegating and planning daily staff workflow, in the absence of the store manager. Compile store merchandise and inventory reporting. Respond to customer inquiries and provide excellent customer service. Provide exceptional support in the areas of operational, sales and team management, and assist with special projects as required. Education Associates : Business 1998 Blue River Community College Business Bachelors : Business Finance 2016 UMKC Business Finance Skills Analytical and Statistical reporting Public Speaking Excellent Interpersonal Skills
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HR
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BUSINESS DEVELOPMENT MANAGER Professional Summary Seasoned business development professional seeking leadership position with increasing responsibility and room to contribute to company success. Accomplished Business Development Manager with innovative leadership style and expertise in brand positioning strategies. Outstanding sales, marketing, business development and account management talents with great influencing and communication strengths. Personable team player able to relate easily to people of all backgrounds with consultative, flexible approach. Strong record of accomplishment over 20 years in sales and marketing with a > $10M territory. High-achieving Business Development Manager offering 20-year track record of success improving sales and growing company customer base through effective program management, strategic planning and team leadership. 20 years of experience converting sales leads and effectively managing multiple territories. Highly skilled in forecasting, project management and strategic planning and top-notch communication abilities. Skills Key decision making Marketing Verbal and written communication Strategic planning Excellent at Networking Relationship building and management Conflict resolution Goals and performance New business development Territory management Account management and development Product and service sales Work History Business Development Manager , 03/2014 to 10/2019 Company Name – City , State Accounts included Skyworks, Finisar, Broadcom, Macom, On Semi, Microchip, GCS, Northrop Grumman, NXP, Cypress Grew territory from $200K/year to $3M/year Organized trade shows - Semicon, CS Mantech Devised SWOT analysis to create and execute business plan supporting achievement of established quotas Capitalized on industry and marketplace trends to strategize solutions and enhance business operations Established relationships with key decision-makers within customer's organization to promote growth and retention Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit Identified key products, services and customers and used data to devise innovative sales and marketing plans enabling dramatic growth Represented company and promoted products at conferences and trade association meetings Negotiated contracts with clients Collaborated with company departments to develop new strategies to capitalize on emerging customer and market trends Regional Sales Manager , 06/2003 to 11/2013 Company Name – City , State Sell precious and non-precious metal sputtering targets and evaporation materials WW Key Account Manager - Skyworks, Avago, Triquint, JDSU, Saint Gobain Manage global account teams in account development, planning, and execution Territory value $18M - annual growth of 15% Sell into semiconductor, wireless, medical and photonics industries Customer contract negotiations, customer reports, quarterly business reviews Work closely with engineering at customers to offer value based products Responsible for Leadership and Team Development Training within Materion Develop critical relationships at all levels at customers and also within Materion Senior Account Manager , 01/2002 to 01/2003 Company Name – City , State Sold chip assembly equipment for flip chip, wafer bumping services, leasing services Singapore start-up trying to gain entry into U.S. Market Trained on equipment and technology in Singapore Customers included chip assembly houses, foundries, and chip manufacturers Senior Account Manager , 01/2001 to 01/2002 Company Name – City , State Sold design management and collaboration software to chip designers - EDA Industry Sold to engineers up to C level executives Customers included chip design houses (Fairchild, AMD, 3Com, Juniper Networks, etc.) Annual quota of $1.7M Worked with engineers in selling value proposition in how it decreased design cycle time Responsible for weekly forecasts, budgets, customer call reports, weekly customer updates, quarterly sales meetings, weekly sales and technical conference calls Senior Account Manager , 01/2000 to 01/2001 Company Name – City , State Sold E-commerce and Data Management Software (partnered with Ariba) - start-up company Software linked to customers' ERP systems (SAP, Oracle, Baan, JD Edwards) Sold to Fortune 500 semiconductor customers (LSI, Micron, ST Micro, Philips, etc.) Territory: U.S East and West coasts and Europe Senior Account Manager , 01/1995 to 01/2000 Company Name – City , State Sold PVD materials - sputtering targets to semiconductor industry Key account manager for customers in AZ, CA, Northwest (Hyundai, Motorola, Conexant, Micron) Grew Northwest territory from $300K/yr to $5 million/yr in 3 1/2 years Senior Buyer / Program Manager , 01/1991 to 01/1995 Company Name – City , State Program manager for IDT subsystems - planner and buyer for all components, worked closely with end customer and subcontractors (Solectron, A Plus, Flextronics) Education Certified Professional Coach : Coaching , 2010 Institute of Professional Excellence in Coaching - City Bachelor of Science : Business Administration, Marketing , 1991 UNIVERSITY OF TULSA - City Attended numerous training seminars in sales, management, team building, and leadership Accomplishments Won Supplier of the Year awards from Skyworks and IRC in 2012 and 2013 Team Builder: Certified Draw Success Trainer for Team Development and Success Sales Training: Certified in AMA, Miller Heiman and Mike Bosworth Solution Selling Techniques Coaching: Certified IPEC (Institute of Professional Excellence in Coaching) Coach Certified Life Solutions Coach for Personal Empowerment for Individuals and Teams Negotiation Certified Karrass negotiator Affiliations Industry Associations Member of Fab Owners Association Technical Program Committee Member of CS Mantech Additional Information Kyle Cease Meditation Retreat 2019
Tony Robbins UPW Event 2016
Michael Beckwith Program 2019
Dr. Joe Dispenza Follower Skills Key decision making Team leadership Marketing Verbal and written communication Strategic planning Excellent at Networking Relationship building and management Conflict resolution Goals and performance New business development Territory management Account management Product and service sales Work History Business Development Manager , 03/2014 to 10/2019 Company Name – City , State Accounts included Skyworks, Finisar, Broadcom, Macom, On Semi, Microchip, GCS, Northrop Grumman, NXP, Cypress Grew territory from $200K/year to $3M/year Organized trade shows - Semicon, CS Mantech Devised SWOT analysis to create and execute business plan supporting achievement of established quotas Capitalized on industry and marketplace trends to strategize solutions and enhance business operations Established relationships with key decision-makers within customer's organization to promote growth and retention Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit Identified key products, services and customers and used data to devise innovative sales and marketing plans enabling dramatic growth Represented company and promoted products at conferences and trade association meetings Negotiated contracts with clients Collaborated with company departments to develop new strategies to capitalize on emerging customer and market trends Regional Sales Manager , 06/2003 to 11/2013 Company Name – City , State Sell precious and non-precious metal sputtering targets and evaporation materials WW Key Account Manager - Skyworks, Avago, Triquint, JDSU, Saint Gobain Manage global account teams in account development, planning, and execution Territory value $18M - annual growth of 15% Sell into semiconductor, wireless, medical and photonics industries Customer contract negotiations, customer reports, quarterly business reviews Work closely with engineering at customers to offer value based products Responsible for Leadership and Team Development Training within Materion Develop critical relationships at all levels at customers and also within Materion Senior Account Manager , 01/2002 to 01/2003 Company Name – City , State Sold chip assembly equipment for flip chip, wafer bumping services, leasing services Singapore start-up trying to gain entry into U.S. Market Trained on equipment and technology in Singapore Customers included chip assembly houses, foundries, and chip manufacturers Senior Account Manager , 01/2001 to 01/2002 Company Name – City , State Sold design management and collaboration software to chip designers - EDA Industry Sold to engineers up to C level executives Customers included chip design houses (Fairchild, AMD, 3Com, Juniper Networks, etc.) Annual quota of $1.7M Worked with engineers in selling value proposition in how it decreased design cycle time Responsible for weekly forecasts, budgets, customer call reports, weekly customer updates, quarterly sales meetings, weekly sales and technical conference calls Senior Account Manager , 01/2000 to 01/2001 Company Name – City , State Sold E-commerce and Data Management Software (partnered with Ariba) - start-up company Our software linked to customers' ERP systems (SAP, Oracle, Baan, JD Edwards) Sold to Fortune 500 semiconductor customers (LSI, Micron, ST Micro, Philips, etc.) Territory: U.S East and West coasts and Europe Senior Account Manager , 01/1995 to 01/2000 Company Name – City , State Sold PVD materials - sputtering targets to semiconductor industry Key account manager for customers in AZ, CA, Northwest (Hyundai, Motorola, Conexant, Micron) Grew Northwest territory from $300K/yr to $5 million/yr in 3 1/2 years Senior Buyer / Program Manager , 01/1991 to 01/1995 Company Name – City , State Program manager for IDT subsystems - planner and buyer for all components, worked closely with end customer and subcontractors (Solectron, A Plus, Flextronics)
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BUSINESS-DEVELOPMENT
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PUBLIC RELATIONS CONSULTANT Summary Experienced public relations, sales and marketing professional with expertise in the technology, financial, consumer and healthcare industries. Highlights Global marketing Account management Direct marketing campaigns Public relations expert Quality leadership Multi Task Abilities Proven Sales Success Start-up background Deadline-driven Microsoft Office Suite expert Experience Public Relations Consultant June 2005 to January 2016 Company Name - City , State Managed PR programs for AccordSQA and GatherWorks. Secured inclusion of SmartScript and SmarteLoad in Dr.Dobbs and SD Times. Inside Sales Representative March 2008 to June 2008 Company Name - City , State Identified and called decision makers within targeted verticals, while educating prospects about key features and benefits of software; secured four qualified leads in first two weeks in position. Direct Sales Representative December 2007 to January 2008 Company Name - City , State Sold more than $8,800 in products in one month to more than 100 new accounts, while developing positive rapport and relationships with more than 800 new accounts in three territories. Confirmed two participants to a monthly Web training seminar. Developed campaign ideas for marketing, including initiative for promoting seminars; new sales support literature; and new product initiatives. Provided key feedback for streamlining processes for sales operations and efficiencies; mailings; and updating client contact information. Solicited key feedback from clients of interest to marketing, sales, business development. Account Manager January 2004 to May 2005 Company Name - City , State Lead PR strategy, client relations, and PR activities for AccuRev and Bowstreet. Identified and pursued new business for the agency. Increased AccuRev's budget by 150% and expanded Bowstreet's PR program to include a separate Partner PR component. Launched Bowstreet into a new vertical market, the travel and hospitality industry, positioning its new product, Syndication Factory, in the market. Secured key coverage for project work with deNovis' $22 million financing in the Wall Street Journal and VentureWire; and WiFiMed's move to Massachusetts, with front page technology business coverage in the Boston Business Journal. Marketing Communications Consultant November 2003 to December 2003 Company Name - City , State Directed public relations and marketing projects for global provider of economic research and consulting services. Leveraged industry news to secure inclusion in a Washington Post story for Global Insight's top energy economist. Program Manager January 2000 to January 2003 Company Name - City , State Managed communications programs for established and emerging companies at senior-level, boutique PR firm. Broadened and deepened relationships with local and national media and analyst communities. Wrote press releases, bylined articles, briefing documents. Determined messaging for positioning and repositioning clients. Redesigned website for ATV and created new presskit and marketing materials to complement updated image. Conducted national, consumer book launch for CenterWatch under 3-month deadline. Secured roles for ATV general partners at MIT Enterprise Forum, VentureOne, Toronto Venture Fair, IT Financing Forum. Launched several start ups including Veritas Medicine and Acurian; company financings; and launch of ATV Fund VII. Secured cover story about CEO of Acurian in top industry trade, PharmaVoice. Account Executive March 1998 to December 1999 Company Name - City , State Balanced activities for 3-6 accounts at global, technology public relations firm and worked closely with managers on strategy. Received company-wide recognition for excellence: '1 in 20' Award. Selected for Professional Development Team, New Business Team and Intern Leadership Team. Served as on-site manager at IDC and handled press inquiries for 500+ analysts. Booked 60 press attendees for IDC Directions '99 conferences in Boston and San Francisco. Orchestrated launch of start-up, carOrder.com, its position as an "e-dealer" and $100 million financing; secured coverage in Wall Street Journal. Turned potential crisis situation into opportunity for CEO to discuss company goals. Senior Advertising Sales Assistant September 1995 to March 1998 Company Name - City , State Assisted in selling advertising space for technology publications, PC Week (now eWeek) and Internet Computing. Education B.A : Spanish and Humanities , 1994 PROVIDENCE COLLEGE - City , State GPA: Cum Laude GPA: 3.5 Cum Laude, 3.5 GPA 1993 Centro de Lenguas Modernas - City , Spain Intense, semester-long study of Spanish language, culture and literature Languages Bilingual Spanish and English Interests Provided public relations strategy, consulting and support for non-profit organization, PoundHounds. Meals on Wheels Delivery Driver Skills Sales Software: Salesforce.com Public Relations Software: Bacon's Mediasource, Factiva Desktop Publishing Software: Photoshop, Illustrator, HTML
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PUBLIC-RELATIONS
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INVESTMENT ACCOUNTANT Career Focus Accomplished and results oriented Investment professional with strong leadership and interpersonal skills who adds energy and value to an organization's quest for excellence. Summary of Skills Internet and Microsoft Office - MS Word, MS Power Point, MS Excel, Pivot Tables, Spreadsheets, Macros. * Business Objects, Lombardi, Eagle Accounting System, PEGA, DRAS, Workbench. Account reconciliations Detail-oriented Variance analysis Detail-oriented Analytical Expert in MS Office Suite Account reconciliation expert Effective time management Complex problem solving Superior research skills Accomplishments Multiple awards for performance.Formally recognized for excellence achieved in financial analysis, budgeting and forecasting.Increased efficiency of discrepancy investigations by [Number]% by designing a more accurate cash-forecasting system. Professional Experience Company Name City , State Investment Accountant 10/2012 to 11/2015 Reconciled mutual fund accounts with the custody Identified and Resolved differences in Custody and Accounting Cash, Currency and Positions using Eagle, IAX, Business Objects, Lombardi and Workbench Reports Communicated and Collaborated with other areas in the firm, client, fund accountant, custodians that are impacted by the functions of the team Conducted weekly client meetings and act as liaison between Accounting and custody to resolve any outstanding items in cash, currency and positions. Completed special projects from the management as needed Trained, Oversee and assisted staff in offshore team (Pune, India) and acted as a liaison between Pune Office and US. Helped US team by performing tests on Pega Vs. Business Objects and Eagle during the Platform Migration Trained new staff and assist them as needed to meet the department goals. Ran daily reports for fund accountants using business objects and MS Database. Award: Received a special achievement award at BNY Mellon Bank in Asset Servicing (Dec 2013) Award: Received a special achievement award at BNY Mellon Bank in Asset Servcing (Dec 2014. Company Name City , State AML Compliance Officer 11/2011 to 03/2012 Audited customer's bank accounts in the company's system Performed quality assurance reviews on customer information maintained on various bank systems Reconciled the quality assurance results on spreadsheets Performed background search on clients using tools such as world check and google search Finance Projects at UD Project 1: Group simulation project to develop the investment philosophy and strategy to drive a simulated investment of $1,000,000 using Stock-Track. Invested about 50% of our funds in moderate to high-risk investment in order to achieve capital appreciation; Invested about 25% of our funds in low to moderate risk investment in order to preserve our capital. Invested 25% of our funds in derivatives and rest in index fund, cash and money market. Performed an analysis to determine the allocation of stocks by minimizing CV and graphed the daily returns for each stocks Performed regression analysis and analyzed the regression statistics on weekly returns. Performed an analysis on our group's portfolio with the market and with other groups. Case analysis on Price Momentum Strategy Used price momentum model analysis to test whether the price momentum model will work on US stock market as it did with the US Canadian stocks. Used the weighted annual returns and created the worst outlook portfolio and the best outlook portfolio Selected the top eight performing stocks for each quarter to create the best outlook portfolio and compared to the market to determine if the pricing momentum would hold up. Calculated the average return for each portfolio and rebalanced the portfolio and compared to the S&P 500 for each quarter within the same time period. Company Name City , State Medical Technologist 07/2008 to 03/2012 Clinical Microbiology Experience - Highlights include ordering, processing, plating and culturing patient's specimens Tests - Performing rapid tests such as Rapid flu, C.Diff quick check and many more; Performing rapid and confirmatory tests to identify organism; Reading Gram stain slides. Other - Performing daily maintenance and running quality control on instruments. Education Master of Business Administration : Finance 2011 University of Delaware , City , State , USA Finance Bachelor of Science : Medical Technology 2008 University of Delaware , City , State , USA Medical Technology Related course work in Business: Financial Reporting and Analysis, Financial Management, Corporate Financial Policies, Investment Analysis and Portfolio Management, Corporate Governance, Financial Engineering and Risk Management (Derivatives). Languages English, Marathi, Hindi, Gujarati Personal Information Excellent multitasking, analytical thinking, time management, negotiation, communication, organization and leadership skills Additional Information Excellent multitasking, analytical thinking, time management, negotiation, communication, organization and leadership skills Skills MS Office: Database, Macros, V-look up, Pivot tables, Outlook Company Platforms: Business Objects, Workbench, Eagle, Pega, Lombardi, DRAS.
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ACCOUNTANT
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DIGITAL MEDIA CONSULTANT Summary Dynamic and results-driven Outside Sales and Territory Manager with over 15 years of successful new business development, competitive market share expansion, and customer relationship development. Creative,goal oriented and motivated team leader who develops strong working relationships,adapts well to a changing environment and provides clear direction. Highlights Successful Sales & Revenue Generation Leadership & Team Building Experienced Account Management Effective Presentation Skills Operations Management Training/Instruction Client Relations/Customer Service Development Adapt at Creating & Executing Strategies Accomplishments 2004,05, President's Club award recipient. 2013 Top five Digital Solutions Media Consultant while working at the NY Daily News. Started a successful magazine publishing company in 2004 with distribution spanning as far as Japan. Generated $500,000 in advertising revenue. Experience Digital Media Consultant 11/2012 to 09/2014 Company Name City , State Achieved monthly sales goals through vigorous marketing and selling of the NY Daily News Digital Solution products to small to mid-sized businesses. Maintained a daily 20-25 face-to-face cold call regimen to setup appointments with perspective clients in the NYC, Northern NJ areas. Provided clients with multi-service solutions based on their insight and marketing needs. Presented and created custom presentations outlining details and benefits based each client's marketing needs and goals. Developed and implemented innovative marketing strategies to reach sales goals. Strong knowledge of the Internet as a sales & marketing tool and the use of social media. Successfully managed all campaign execution according to the client's program goals. Manage existing client relationships and while continuously looking for ways to grow revenue across team accounts. Drove weekly pipeline development through qualified daily meetings in the field with key clients and decision makers. Owner / Sales & Marketing Director 06/2003 to 07/2011 Company Name City , State Responsible for the overall profitability of A.N.S. Multi-Media, Inc. and setting the publication's overall direction (including editorial, marketing, circulation and advertising sales); determined the target market, and production modes. Planned, organized, directed and controlled the resources for producing the publication, including setting the budget, allocating and controlling costs. Successfully increased the magazines production from 5000 copies to 60,000 copies being sold quarterly in the first 12 months of production. •Responsible for building an advertising base from 0 to 125 clients with clients such as Harley-Davidson, and Aprilla Motorsports achieving annual gross sales of $250,000 in advertising revenue. •Developed the Urban Biker brand through traditional, non-tradition marketing such as social media, the Urban Biker website, sponsorships, and promotional materials. •Directed the development of advertising sales support and marketing materials; such as media kits, email blast, and weekly newsletters. •Created all promotional programs to help meet sales objectives and grow the business. •Managed a staff of 3 graphic designers, 6 freelance writers and photographers, and a full-time sales staff of 2 account managers. Major Accounts Manager 05/2007 to 06/2010 Company Name City , State Developed and managed the hotel vertical market for Simplex Grinnell in the northern New Jersey area. Responsible for increasing the hotel vertical market in Northern NJ. by 25%. Achieved goals through marketing, and selling life safety products to new clients, while up selling to existing account base, while maintaining an ambitious 25+ call per day schedule. Conducted custom presentations new and existing clients that covered their safety needs, the benefits, new products. Sold test & inspection services for life safety systems, along with fire alarm monitoring, and security monitoring services. Provide solutions to customers needs regarding security and life safety. Surveyed customers' business and analyzed customers' requirements to recommend proper test & inspection services to meet NFPA codes and customers' needs. Compiled lists of prospective customers for use as sales leads based on information from business directories and other sources. Effectively presented the Simplex Grinnell product line and services. Sales Manager 09/2002 to 05/2007 Company Name City , State Responsible for training and managing 10 Whole Sale Account Managers in the Parsippany, NJ office. Ensured that all account managers had new and up to date marketing materials and loan rates weekly.Scheduled all trainings for new account managers and provided supervision as needed with each account manager. Responsible Developing new territories and growing the account base by daily face to face calling, and promoting the benefits of Wachovia Bank loan programs. Conducted presentations, and training on all loan products to new and seasoned mortgage loan officers. Conducted weekly sales meetings and training ensuring that all were working up company standards. Provided coaching to those who were lacking in sales numbers. Established sales objectives by creating a sales plans and quota for account representatives in support of regional objectives. Wrote, designed and produced weekly marketing material. Responsible for directing and managing the sales activities of the branch increased loan sales by 30% in the first 6 months. Reviewed loan agreements to ensure that they were complete and accurate according to policy. Conferred with underwriters to aid in resolving mortgage application problems. Responsible for the performance and development of all the Account Managers. Territory Sales Manager 01/1997 to 09/2002 Company Name City , State Responsible for leading a team of six drivers and six pre-sales agents covering South Carolina and northern Georgia. Responsible for ensuring that all of the Edy's Product lines were delivered customers. Managed over 500+ accounts with coverage area in two states while being tasked with developing independent opportunities that lead to the territory increasing by 25%. Led the team by example to promote a winning attitude, the culture of Edy's, and teamwork. Increased annual sales and profit goals through efficient management and satisfaction of customer needs within assigned territory in two states. Oversaw daily operations of the front line sales team on the grocery side of the business with annual sales of $10 Million. Managed all reset schedules, interviewing, hiring, and training of all front line sales staff. Communicated daily with all team members of assigned territory (sales reps, drivers and warehouse) to ensure customer satisfaction and timely delivery of all products was being meet. Handled all customer request including providing promotion items, flavor samples, removal of out of dated products and in store Developed all assigned accounts relative to sales volume, market share, product distribution, space allocation, and customer service. Education MBA : Business Management Present New Jersey Institute of Technology City , State , United States Relevant Course Work: Organizational Behavior, Economics, Accounting Bachelor's Degree : Marketing 2002 University of South Carolina City , State , United States Concentration: Sport & Hospitality Marketing Skills Leadership, Team Building, Contract Negotiation, Vendor Relations, Customer Satisfaction, Sales Force proficient, Comfortable working with all Windows applications, Effective Sales Training
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DIGITAL-MEDIA
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ADMINISTRATION OFFICE ASSISTANT Summary Enthusiastic student-teacher with superb leadership and communication skills. Easily cultivates trusting and productive relationships with students, parents, teachers administration, and others. Effective at providing quality instruction and fostering a positive working environment with excellent interpersonal and organization skills. Highlights Communication: Speaks effectively, articulate, concise, listens attentively, can think on my feet, feels confident talking to people, persuades others, provides feedbacks, openly expresses ideas Interpersonal: Motivates others, understands others, works well with others, supportive, cooperative, counsels, and accepts responsibility Management: Leads others, makes decisions, takes charge or initiative, can teach or mentor others Organizational: Punctual, multi-task, meets deadlines, sets goals, manages projects Computer: Mastery of Microsoft Office Programs (Excel, Word, PowerPoint, Outlook), Ability to work with several operating systems Attention to Detail: Produces work that is neat and attractive, ensures that tasks are all done Flexible: Willing to try new things, able to work on schedule, interested in improving efficiency on any task Calm under pressure Decisive Curriculum development Organizational development knowledge Member of Portland Helping Hands and Family Homeless Shelter Accomplishments Rota High School, 2009-2013: Class Valedictorian, National Honor Society President, Youth Advisory President, Anti-Bullying Campaign President, Take Action Youth Advocacy Member, Junior Achievement Program Public Relations Officer, Army JROTC Company Commander, Won Most Outstanding Female Graduate, and Leadership Award Founded and led a comprehensive after school enrichment program at Rota Elementary School: "The Reading Bridge Project" University of Portland Student, Class of 2017. Elementary Education Major. Army ROTC, and Kappa Delta Pi (Education) Honor Society Officer. Led 3 Summer Camp Programs, and student teach in 3 schools at the Portland District Experience Administration Office Assistant 06/2010 to 08/2010 Company Name City , State (Summer Job) Worked with the Director of the Cultural Affairs department in filing papers, answering phone calls, assisting on historic preservation projects, working with clients, and educating young students about the importance of preserving the island's culture and language. 2. Department of Public Safety (Rota, M.P., 96951, Songsong Village, District 3, CNMI) Administration Office Assistant and Public Safety Trainee 07/2011 to 08/2011 Company Name City , State Assisted on paper works with public safety, arranged meetings, answered phone calls, filed paper works, assisted on traffic, worked with police officers on radar speed detection on highways, patrolled around the island for any vehicles not conforming to the law, had CPR training, worked with fire department on fire safety rules. 3. Northern Marianas College Internship Program (Rota, M.P., 96951, Highway, CNMI) Nutrition and Agriculture Internship Trainee 07/2012 to 08/2012 Company Name City , State (Internship Program) Trained under the nutritional program with food safety and healthy diet, assisted on presentations for children about nutrition, made healthy ice cream and beef jerky to distribute to the community, taught the community about different types of healthy cooking methods, went around the island to visit farmers who are having problems with crops, educating farmers as to how to maintain their soil, studying the different diseases of plants and ways to identify symptoms, presented the importance of agriculture to the community. 4. Cooperative Education Program Workforce (Rota High School, M.P., 96951, Songsong Village, CNMI) Teacher Aide for High School students COOP Program Trainee 02/2013 to 09/2013 Company Name City , State Assisted in tutoring students who are below average, worked with teachers on projects and plans to help improve both math and English departments, made assignments to help students practice their skills, made educational games, worked with SPED students, assisted on parent/teacher meetings, and joined hand in hand with teachers and staff to evaluate the progress of students throughout the school year. Student Activities Office Assistant 08/2013 to 12/2014 Company Name City , State Helped organized activities in the University's Campus. Worked with other Universities to create combined events. Assisted clubs and organizations for sponsored activities volunteering opportunities Education High School Diploma : General 2013 Rota High School City , State Bachelor of Arts : Elementary Education 2017 University of Portland City , State University of Portland Student. Majoring in Elementary Education, Class of 2017. ARMY ROTC. Kappa Delta Pi Honor Society Officer. Affiliations Portland Helping Hands and Family Homeless Shelter Skills Public Speaking, Student Involvement, and Organizational
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AGRICULTURE
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DEPUTY PRINCIPAL Executive Profile Results-oriented and resourceful education professional with proven ability to effectively develop and implement educational strategies, policy and practices that improve student learning outcomes and benefit all stakeholders. Strengths in strategic planning, policy development, budget management, process evaluation, program development and grant management. Excellent at building relationships and managing by influence. Comprehensive analytical, strategic thinking and rapid problem-solving skills. Proven leader, approachable teacher and accountable team player. Tech savvy, highly proficient with Microsoft Office Suite and website development tools. Certified Lean Six Sigma Black Belt. Core Competencies Online Staff Training Employee Management Instructional Strategies Conflict Resolution Performance Evaluation Behavioral Management Project management Leadership/communication skills Human resources Employee relations Customer-oriented Professional Experience Company Name City , State Deputy Principal 06/2013 to Current Direct the organization, management, and daily operations of assigned campus 371 students; 35 staff members. Hire, supervise and evaluate all campus professional, administrative, and support staff. Ensure compliance with federal and state laws, State board of Education rules, and board policy. Prepare and submit the school budget and monitor expenditures according to administrative policies. Develop and implement information systems to track progress on campus performance objectives and academic excellence indicators. Establish and maintain a program of discipline that is supportive of the instructional program. Conduct conferences about student and school issues with parents, students, and teachers. Compile, maintain, and file all physical and computerized reports, records, and other documents required including accurate and timely reports of maximum attendance to requisition textbooks. Establish and maintain positive relationships with members of the community and ensure their continued involvement and support. Demonstrate professional, ethical, and responsible behavior. Serve as a role model for all campus staff. Perform other duties as assigned. Company Name City , State Director of School Improvement 06/2013 to 06/2014 Monitored district and campus progress in meeting and exceeding the standards of the accountability systems. Coordinated with special programs and departments to assure that all aspects of the accountability system are met. Coordinated assessment development and administration with departments and campus staff. Coordinated the completion and analysis of district assessments. Aligned federal and state accountability programs with district instructional program. Staff Development Directed, guided, and trained personnel at the district level and in all elementary, middle, and high school campuses in the analysis of assessment data, which includes local, state and national exams. Met regularly with campus leadership teams, district specialists, and directors to provide current information on the accountability systems. Provide campus leadership teams, district specialists and directors information on all assessments. Developed and implemented staff development activities/plans and training programs for targeted personnel, district wide and campus wide in the areas of state and federal accountability requirements. Kept informed of and comply with state, district, and school regulations and policies. Compiled, maintained, and filed all physical and computerized reports, records, and other documents required. Ensured campuses are provided operational flexibility and effectively implemented of all components of the school improvement process. Monitored the progress of improvement plans. Attended campus leadership meetings regularly or coordinate the work of other district personnel *who are responsible for attending campus leadership meetings. Company Name City , State Fraud Analyst 06/2012 to 11/2013 Analyzed suspicious activity on customers' accounts, identifying fraudulent charges and research account history for activity that may be lined to similar activity in other accounts. Monitored and analyzed fraud parameters and fraud prevention reports, reducing future loss by recommending solutions. Prepared charts and diagrams to assist in problem analysis. Reviewed and research daily reports to identify suspicious/fraudulent activity across all delivery channels (i.e. ATM, Debt, Credit Card, and On-line Banking). Identified high-risk transactions and respond timely to mitigate potential losses by placing holds, restricting accounts, and recommend account closures. Periodicly reviewed and testing of Card Service Reports and Fraud Detective software to ensure effectiveness in identifying suspicious/fraudulent activity. Responded and analyzed plastic card compromise alerts to assess the risk exposure, provide a recommendation to management, and timely execution of a block and reissue process. Maintained a working knowledge of the Falcon Fraud Neural Network Protected the confidentiality of all financial data relating to USAA Bank operations and its members. Reconciled and summarized fraud losses and operational metrics, communicating results to other departments and management. Completed database for Suspicious Activity Report (SAR) referrals. Analyzed and evaluates existing or proposed system parameters, formulating strategies and specifications for fraud software applications Company Name City , State Coordinator of College & Career Readiness 08/2009 to 06/2013 Oversaw Career & Technical Education related grant administration and reporting. Project managed Career & Technical Education related district improvement projects. Developed and facilitated curriculum, instruction and assessment support and professional development for all Career & Technical teachers. Assisted Career & Technical Education Teachers with data analysis, planning and student goal setting. Worked collaboratively with the Director for Career & Technical Education to plan, implement, and evaluate department instructional goals. Maintained knowledge of Performance Based Monitoring & Analysis System (PBMAS) guidelines to ensure district compliance. Integrated current research and effective instructional practices in campus support activities. Modeled the use of data to drive instructional decisions, including the use of the District Data Management System. Designed and implement an ongoing evaluation process focused on improving performance of Career & Technical Education programs that provide services to students with disabilities per Texas Education Agency (TEA). Company Name City , State Web Support Specialist 06/2007 to 06/2012 Assisted members on troubleshooting USAA.com website for banking,financial,investment,insurance and other COSA areas of need. Documents, tests, implements and maintains web pages and multimedia design using appropriate web publishing, editing and graphics applications. Implements design standards and styles that ensure a high level of design and coding efficiency consistent with current standards, laws, and trends. Serves as a client contact regarding web site maintenance and enhancements. Investigates web site issues and coordinates resolutions. Monitors and reports web statistics and makes recommendations to managers to improve visibility and usability of web site. Maintains technical expertise in web design tools and acts as technical resource for software in field of expertise. Company Name City , State Enterprise Business Operations Specialist 07/2005 to 06/2007 Assisted members with inquires regarding their checking, savings, credit card, certificate of deposit, and loan accounts. Assisted members with Telephone Bill Pay and Web Bill Pay inquiries including enrollment, making payments, account maintenance and researching payments. Serviced Consumer and Home Equity Loans including payments and extensions. Helped members setup their accounts to download into Microsoft Money and Quicken, and also paying bills through that software. Processed and provided instructions for official check request, transferring funds, credit card cash advances, ordering ATM cards, wire transfers and PIN. Processed payments for internal accounts. Registered members for USAA.com and assisted members with level II issues within the web site. Assisted members with PIN resets for the website and voice response system. Assisted members signing up for Electronic Document Delivery and how to navigate through the system. Answered questions fellow co-workers may have had in E-Commerce as a Hot-line Representative. Company Name City , State Deposit Sales and Services Specialist 10/2001 to 07/2005 Counseled members on bank products and services via telephone, identifying their needs and servicing existing accounts. Logged end of the month wire transfer tapes. Assisted members with preparation for deployment. Verified signature cards for new accounts and changes on existing accounts. Answered questions co-workers may have had in Deposit Sales & Service as a Hot-line Representative. Opened and established new accounts. Researched financial inquiries to meet the customers banking needs. Disputed withdrawals on accounts. Processed wire transfers, cashiers checks, official checks, transferring funds and credit card cash advances. Volunteered to help Consumer Lending and Home Equity Servicing during a system. Company Name City , State Human Resource Manager 01/1998 to 09/2001 Researched and evaluated management practices in the construction industry, training and development programs, leadership principles and employee relations. Managed human resource activities for direct reports in regards to: recruiting and selection, hiring and termination, training, professional development, mentoring, counseling, performance evaluations, and salary planning. Coordinated and facilitated, OSHA training, for new and current employees and, instructed classes to ensure employees stay in compliance with state and federal regulations. Maintained the work structure by updating job requirements and job descriptions for all positions. Maintained organization staff by establishing a recruiting, testing, and interviewing program; counseling managers on candidate selection; conducting and analyzing exit interviews; recommending changes. Prepared employees for assignments by establishing and conducting orientation and training programs. Maintained a pay plan by conducting periodic pay surveys; scheduling and conducting job evaluations; preparing pay budgets; monitoring and scheduling individual pay actions; recommending, planning, and implementing pay structure revisions. Ensured planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees; scheduling management conferences with employees; hearing and resolving employee grievances; counseling employees and supervisors. Maintained employee benefits programs and informs employees of benefits by studying and assessing benefit needs and trends; recommending benefit programs to management; directing the processing of benefit claims; obtaining and evaluating benefit contract bids; awarding benefit contracts; designing and conducting educational programs on benefit programs. Ensured legal compliance by monitoring and implementing applicable human resource federal and state requirements; conducting investigations; maintaining records; representing the organization at hearings. Maintained management guidelines by preparing, updating, and recommending human resource policies and procedures. Maintained historical human resource records by designing a filing and retrieval system; keeping past and current records. Maintained professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. Completed human resource operational requirements by scheduling and assigning employees; following up on work results. Maintained human resource staff by recruiting, selecting, orienting, and training employees. Maintained human resource staff job results by counseling and disciplining employees; planning, monitoring, and appraising job results. Contributed to team effort by accomplishing related results as needed. Education Mid-Management Principal Certification : Leadership 2013 Lamar University , City , State , USA Master Certficate in Six Sigma : Leadership 2008 Villanova University , City , State , USA Certificate of Achievement in Lean Six Sigma Black Belt : Leadership 2008 Villanova University , City , State , USA Certification of Achievement in Lean Six Sigma : Leadership 2007 Villanova , City , State , USA Master of Arts : Organizational Management 2003 University of Phoenix , City , State , USA Teacher Certification : Education 2002 Southwest Texas State University , City , State , USA Bachelor of Science : Health Care & Business Administration 2001 Wayland Baptist University , City , State , USA Computer Skills Dreamweaver, Illustrator, Photoshop, Acrobat Pro, Photoshop Elements, Final Cut Pro, MS office, Mac OSX, Mac IOS
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AUTOMOBILE
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EIGHTH, NINTH AND TENTH ENGLISH TEACHER Summary Motivated Literacy Specialist, Reading/ LA Teacher with extensive knowledge of the education system and educational testing standards. Exceptional communicator with advanced problem-solving skills. Versed in working well with all learning styles. Effectively leads special education teachers, liaises with other teams to facilitate high quality education for all students. Highlights Certified English 6-12 Certified Reading K-12 Gifted Endorsed, Special Ed. Experience Strong Communicator Classroom Management MA.E Reading Strategic Planning Project Management Team Leadership Professional Development Accomplishments Reading Department Chair. National Writing Project 2010. Help students reach their IEP goals. Facilitate small reading and writing groups. Mentor struggling students to graduation with progress monitoring. Manage classes of up to 25 students. Accompany field trips and after school activities. Cultivate excellent student growth in test score results. Foster a love for literacy. Experience Eighth, Ninth and Tenth English Teacher March 2015 to June 2015 Company Name － City , State Develop general knowledge of entire program's 8-10 curriculum and very detailed knowledge of courses for which responsible Support students and parents with alternate strategies, provide additional assistance with daily assignments and projects Communicate regularly with parents, students, guidance counselors, curriculum specialists through use of computer and telephone Keep student records, data up-to-date, including cumulative files, student and family information, attendance accounting, log all student and parent contacts Consult with other teachers, staff learning specialists to develop alternate enrichment activities and modifications to students' programs to increase student understanding Seventh and Eighth Grade Reading Teacher and Department Chair August 2010 to July 2014 Company Name － City , State Performing to an exceptional standard in this position, where demonstrate skills and abilities earn promotion to position of Reading Department Chair. Utilizing expertise of curriculum to ensure the provision of an engaging, facilitative learning environment, efficiently managing the classroom with gifted and advanced reading students. Conducting detailed assessments of the learning capabilities of all students, altering teaching strategy to ensure inclusion and subsequent development of all students Fostering relationships with students from a diverse selection of cultural backgrounds, furthering skills in collaboration by working closely with parents, colleagues and administration personnel Seventh Grade Reading/ Language Arts Teacher August 2009 to July 2010 Company Name － City , State Adhering to tier 2 and tier 3 interventions in delivering flexible teaching practices to students, striving to ensure academic development of all students with differing abilities Performing comprehensive assessments, evaluations of progress and goals of each student within the Title One education plan in order to provide detailed feedback to parents, administration staff, students Implementing disciplinary procedures where necessary in order to ensure provision of a safe and focused learning environment Sixth Grade Reading and Language Arts Educator August 2007 to July 2009 Company Name － City , State Closely adhering to relevant guidelines and processes when preparing and applying a tailored lesson plan Playing an instrumental role in a team of nine/ten colleagues in order to deliver an effective learning environment for students of all abilities Heavily involved in the development and effective implementation of the Language Arts curriculum through participating heavily in curriculum development meetings Advancing skills in relation to analysis by gathering and evaluating data related to student performance, creating a lesson plan based on this information Ninth and Eleventh Grade Reading and Language Arts Educator August 2006 to January 2007 Company Name － City , State Striving to ensure the academic success of all students by providing rigorous lessons for students Education M.Ed : Curriculum and Instruction Reading , 2010 Secondary Reading and Curriculum - Grand Canyon University － City , State B.A : Liberal Studies English Writing and Multi-Cultural Anthropology , 2005 University of Central Florida － City , State Liberal Studies English Writing and Multi-Cultural Anthropology Professional Affiliations National Writing Project FGCU UCF ASCD Conferences Florida Virtual School Florida Literacy Coalition Springboard Education Achieve 3000 Series J.N. Ding Darling Wildlife Refuge Education Licensed Florida Realtor Skills Communication, Curriculum, Literacy, Lesson Planning, Critical Thinking, Documentation, Email, Microsoft Outlook, Microsoft Office, Organizational, Reading Comprehension, Research, Time Management, Travel Planning, Writing
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ARTS
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EXPRESSIVE ARTS PROGRAM LEADER Professional Experience 09/2014 to 06/2015 EXPRESSIVE ARTS PROGRAM LEADER City , State Formulated, proposed, and was authorized to implement "The Arts Project," a weekly therapeutic, expressive arts program for 10+ "at-risk" CPS middle school students residing in a low-income urban neighborhood. The Arts Project incorporates methods from evidence-informed therapeutic interventions to enhance social/emotional skills, self-esteem, grit, self-control & regulation, and to reduce stereotype threat. 09/2012 to 06/2014 Company Name － City , State Designed & delivered curriculum for weekly coping skills sessions with groups of 20-50 early adolescents & their mentors Tailored sessions to address unique risk factors faced by our youth (e.g. community violence, chronic poverty, school dropout) Integrated therapeutic approaches from various evidence-based practices (DBT, CBT, Mindfulness-based Stress Reduction) Produced & administered usability, feasibility, and satisfaction forms for coping skills training attendees (staff, mentors, & mentees) Evaluated and amended curriculum based on youth, mentor, and staff feedback. 09/2012 to 08/2014 MENTOR SUPERVISION TEAM LEADER & SUPERVISOR City , State Developed measures and organized platforms for more than 50 mentors to report contact with mentee Conducted thorough interviews with potential mentors, youth participants, and parents of youth in the mentoring intervention so to arrange meaningful and lasting youth-mentor relationships Supervised up to 8 mentor-mentee pairs at a time; monitored and documented all contact & activities between pairs Combined forces with teachers and parents regularly to assess the needs of and establish protective resources for our youth Organized weekly meetings with each supervisee to problem-solve, provide support, and address conflicts or concerns regarding their mentoring relationship. 09/2012 to 06/2014 TEACHING ASSISTANT Company Name － City , State Over the course of 6 academic terms, promoted engaging discussions, critical thinking, and a warm learning environment for groups of 50-60 undergraduate students enrolled in PSY-305 (a community-based service learning course). Was selected out of four graduate assistants to be "Head Teaching Assistant" of the course throughout 2013-14 academic year. Education and Training Present MASTER OF SCIENCE : General Psychology Clinical Child DePaul University － City , State GPA: GPA: 3.70 General Psychology Clinical Child GPA: 3.70 2012 BACHELOR OF ARTS : General Psychology Human Development DePaul University － City , State GPA: GPA: 3.51 Awarded Dean's List- 6 academic terms General Psychology Human Development GPA: 3.51 Awarded Dean's List- 6 academic terms Present Mentor Training Certificate - Mentoring Central
2014 - Present Safe Zone Allies Training & BUILD Diversity Certification - DePaul University
2013 - Present TF-CBT & CTG adaptation Certificate (childhood traumatic grief) (Web)
2012 - Present Collaborative Institutional Training Initiative (CITI) : Human Subjects Human Subjects Interests 2011 - 2012 Child Life Volunteer - Children's Memorial Hospital Chicago, IL
2009 - 2009 United Way Volunteer - Hearts of West Michigan United Way Grand Rapids, MI
2008 Animal Shelter Volunteer - Kent County Animal Shelter Grand Rapids, MI
2005 - 2006 Summer Camp Volunteer - SpringHill Camps Evart, MI Personal Information COMMUNITY LIVING SUPPORT PERSON MOKA Western Michigan Jun 2008 - Aug 2011
*Guided individuals with developmental disabilities in achieving personal goals, overcoming barriers, & participating in activities of their choice; recorded progress on skill development and achievement
*Served as a role model and mentor; demonstrated and coached social and behavioral skill development
*Prompted & praised the use of independent living skills, such as cooking, money management, household shopping, doing laundry, & personal hygiene Additional Information COMMUNITY LIVING SUPPORT PERSON MOKA Western Michigan Jun 2008 - Aug 2011 Guided individuals with developmental disabilities in achieving personal goals, overcoming barriers, & participating in activities of their choice; recorded progress on skill development and achievement Served as a role model and mentor; demonstrated and coached social and behavioral skill development Prompted & praised the use of independent living skills, such as cooking, money management, household shopping, doing laundry, & personal hygiene VOLUNTEER EXPERIENCE 2011 - 2012 Child Life Volunteer - Children's Memorial Hospital Chicago, IL 2009 - 2009 United Way Volunteer - Hearts of West Michigan United Way Grand Rapids, MI 2008 Animal Shelter Volunteer - Kent County Animal Shelter Grand Rapids, MI 2005 - 2006 Summer Camp Volunteer - SpringHill Camps Evart, MI Skills academic, Arts, critical thinking, forms, International Business, Latin, meetings, Mentor, Mentoring, Psychology, Teaching, therapeutic interventions, unique
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ARTS
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MARKETING & SALES ANALYST Summary A result oriented Marketing & Sales Analyst with 10 years of industry experience in the Staffing, Internet / ecommerce / Dotcom, Media / Publishing domain with expertise in Business process improvement, Business Process Flow Documentation & Data Analysis. Experienced with and proficient in Microsoft Office (Excel, Word, Powerpoint), Outlook tools & Salesforce, Microsoft Dynamics NAV - (Navision) for sales tracking. Experience Marketing & Sales Analyst , 07/2015 to Current Company Name － City , State A Healthcare referral services company (national provider of staffing solutions in behavioral, social service, education, psychiatry, mental health and addictions treatment fields). Primary duties include: Reports and collaborates directly with the President to promote a culture of high performance and continuous growth by supporting all research and evaluation of new products, services and proposed logical solutions. Manage vendors to maintain and grow strong relationships by overseeing rates/pricing, contracts and resources Provided corporate executives with data to support new business development. Facilitated collection of qualitative and quantitative data to assess current processes, benchmark against best practice metrics, and quantify improvement opportunities. Leveraged requirement gathering skills, analytics and general knowledge of business operations to drive project direction. Documented and reviewed SOPs, work plans, and other deliverables to gauge project performance and client satisfaction. Created pivot tables & used conditional formatting and validation rules to highlight data in Excel. Client Sourcing & Inside Sales Specialist , 03/2014 to 07/2015 Company Name － City , State Lead Generation, New Business Development & growth of business agreements for physician recruitment solutions with Hospitals, Private Practices and Healthcare Recruitment Firms to assist with physician staffing shortages while negotiating high-dollar, profitable contracts to place the physicians. Career Fair event sales for booth space at the events. Primary duties include: Managing the entire process, from sale to execution, employing consultative sales methods to exceed revenue goals and continue to grow client base; consistently achieved quota attainment. Conduct live product demonstrations & presentations via webinar. Renew existing business, increase spend and create new buyers in existing accounts by cultivating new relationships laterally and above the primary contact. Selling consultatively: creating client proposals, identifying and developing leads, setting appointments, conducting account research, leading sales calls independently and creating relationships that lead to new business for the online Career Center. Utilization of Salesforce for all outreach activity. Zonal Manager (Corporate Sales) , 08/2007 to 05/2013 Company Name － City , State Handling Key Customer - Identify & analyze the client's requirements & propose customized solutions. Business Development B2B outside & inside Sales for naukri.com e-recruitment solutions with revenue growth of more than 40% for the last consecutive 4 years. Selling Referral Tool & Assessments tool (subject matter by expertrating) for HR's of organizations Sales Planning - Planning and forecasting sales / Pipeline Management / Territory Management Product Management / Business Analysis - Articulate value proposition during the sales process to various technical and non-technical audiences and stakeholder groups at all levels (from end-users to executives). Collect, document and assess business, functional and technical requirements during the sales process and design/propose the appropriate solution to meet those requirements and achieve the stated business objectives Branch Management & Team Management. Handled a team of 20 people) Interact with senior management in the client organizations & present products & services. Achieved targets for 15 quarters out of the 5.5 years in naukri.com (Infoedge India Ltd.) & aggregated revenues of more than $ 6 Million Won Sales Incentive International Trip - Hong Kong. Assistant Manager , 04/2005 to 08/2007 Company Name － City , State A Times Group Company Setting up channel business of more than 20 partners for Good Life World (A Times of India Channel network to sell Timesjobs.com, Magicbricks.com & Simplymarry.com Services) in South Delhi & Gurgaon Region, INDIA. Business Development / Inside Sales - Making Presentations / Closure, Negotiation, Follow up Servicing / Account / Relationship Management.& growing the product revenue more than 30% through these channel partners via Inside Sales & walk-in customers. Sales Planning - Planning and forecasting sales / Pipeline Management Promoting / launching various brands like Swyamvar (Matchmaking events), Kiosk, etc. Assistant Sales Manager , 09/2004 to 03/2005 Company Name － City , State Sourcing of High Value Home Loans from Corporate Clients by direct outside sales. Organizing sales Campaigns in different areas of Delhi & NCR, INDIA. Creating new client base for the products through aggressive marketing. Coordinating with leasing agents for business generation. Education Master of Science : 2004 International Business Management (Marketing)
Fore School of Management in collaboration with Nottingham Business School, UK State , India Bachelor of Science : Botany Honors , 2003 Kirori Mal College, Delhi University － State , India Chandan Baluja Skills Articulate, Business Analysis, Business Development, Business operations, Excel, Negotiation, Relationship Management, Sales Planning
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BANKING
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CERTIFIED NURSING ASSISTANT Summary Experienced Administrative Assistant III offering 21 years of experience in medical business office operations. Proactive leader with strengths in communication leveraging office professionalism, phone etiquette, proof-reads and audits case reports, oversees daily spreadsheets and providing consultation and organization ofdaily workflow. Dedicated in high-volume office environment that focus on delivering exceptional clerical and operational support for medical and hospital staff professionals. Abilities to cultivate positive rapport among clients, staff, and management. Meticulous with demonstrated success in process improvements and procedural adherence in prioritizing workflow to achieve daily work objectives. A tech-savvy individual with in-depth knowledge of Cerner and Microsoft office software programs. Well-versed in managing office supplies, equipment, inventory, paperwork and project needs. Experience Company Name - Certified Nursing Assistant City , State 01/1999 - 03/1999 Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets. Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate. Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness. Documented patient intake and dietary requirements and assisted with feeding. Company Name - Certified Nursing Assistant City , State 04/1999 - 04/2000 Responded to patient alarms and needs-assessment requests to identify course of treatment. Collaborated with interdisciplinary healthcare teams to provide high-quality patient care. Provided hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures. Consulted with nurses to develop patient care plans and evaluate treatment options. Managed and maintained patient rooms, shared-living areas and nursing stations. Provided nursing assistance to residents in 24 bed medical-surgical and orthopedic floor in hospital facility. Collected specimens, monitored vitals and maximized patient comfort. Documented information in patient charts and communicated to RN and nurse manager. Used mobility devices to carefully transport patients. Provided personal nursing assistance in pre- and post-operative situations. Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage. Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status. Translated medical jargon and short-hand data into correct terminology. Transcribed and edited reports from physicians. Maintained and updated patient census Maximized office efficiency by answering incoming calls per day to provide floor information and transfer calls to desired personal. Managed unit front desk activities, including customer service and office administration. Company Name - Healthcare Unit Coordinator City , State 02/2001 - 08/2007 Maintained and updated patient census, greeted patients and patients family through telephone courtesy calls and check-ins. Answered multiple phone calls daily in a timely manner. Worked closely with team members to deliver project requirements, develop solutions and meet deadlines. Assisted patient to room with instructions. Provided excellent service and attention to team members and patient's when face-to-face or through phone conversations. Managed department by compiling paperwork the next day is ready for the staff and patients. Recognized by management for providing exceptional customer service. Collaborated with others to discuss new job opportunities. Improved patient satisfaction by finding creative solutions to problems. Company Name - Cardiac Cath Lab Administrative Assistant II City , State 08/2007 - Current Reports to Cath Lab Director and Manager. Provides a full range of clerical and specialized administrative functions. Supporting leadership development activities and events. Screens and routes calls to appropriate individual in a courteous and efficient manner. Learned efficentially and anticipation to support office needs.. Maintained, managed and updated daily schedule, spreadsheets and confidential reports through Excel, Word, eProcurement, I-Centra, Perioperative tracking Board, Schappbook, Power Chart and Lumdex. Delivered and scheduled patient information and oversee operational workday flow to physicians, nurses, technicians and management. Develop strategic daily workflow solutions with leadership and a sensible knowledge of the practices and procedures of the daily functions. Proof-reads and completes documents, checking for accuracy. Coordinates collection and preparation of operating reports Improved operations by working with team members and leaders to find workable solutions. Collaborated with others to discuss new operational opportunities. Maintains and updates department resources and tools such as waterfall call lists, referral lists, phone lists, organizational charts, or other department information. Attended departmental meetings, providing feedback to enhance future performance. Makes interpretations and recommendations. May develop appropriate methods to handle information. Track, create and files purchase orders and expense reports. Orders, stocks, monitors, and maintains adequate office and other supply inventory levels Earned reputation for good attendance and hard work. Provided excellent customer service and attention to team members, patient's and patient's family members when face-to-face or through phone conversations. Guided department by compiling paperwork electronically and taking detailed meeting minutes. Utilized Microsoft Teams to compile data gathered from various sources. Contact with firms, organizations, or individuals from outside the company, and globally. Collaborated in development of electronically procedure reports. Skills Strong interpersonal skills Calm and level-headed under duress Patient relations Telephone etiquette Customer Service Phone call answering Administrative operations Appointment scheduling Medical terminology knowledge Understands medical procedures Documentation procedures expert Quality assurance controls Directing patients and visitors Technologically savvy Recordkeeping and bookkeeping Transmitting and Transporting files Excel spreadsheets Meeting planning Managing office supplies Records management systems Sensitive material handling Report analysis Data entry documentation Microsoft Office Deadline-oriented Report development Resolving discrepancies Prioritizing important tasks Professional and polished presentation Documentation and reporting Time management Office equipment maintenance Education and Training GED Unitah High School City 05/1998 Certified Nursing Assistant Certificate : Nursing Practice Utah State University City , State 05/1999 Associate of Applied Science : Business Healthcare Administration Utah State University City Expected in 05/2024
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HEALTHCARE
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PUBLIC INFORMATION MANAGER, SR Highlights Microsoft Office Suite, including Word, Excel, PowerPoint and Access; Knowledge of Mac and PC.
Professional: Strong written and verbal skills; project management skills; detail oriented team player; research skills. Experience Public Information Manager, Sr July 2006 to Current Company Name Responsible for media relations for the City's Department of Watershed Management (DWM) to proactively ensure timely and accurate coverage including developing press releases, media alerts, and traffic advisories; provide talking points and briefings for DWM Commissioner and Deputy Commissioners for media interviews; monitor and track media coverage for accuracy, analysis and identification of potential issues; crisis communication resolution; generate updates for the Department's Atlantawatershed.org website and DWM's social media pages to provide continuous information to impacted stakeholders. Provide daily media updates to the Mayor's Office of Communications to develop strategies to manage news coverage. Develop and implement communications plans for DWM drinking water and wastewater construction and green infrastructure projects to include comprehensive public relations and outreach efforts to ensure effective citizen notification and involvement. Past and present projects include: Peoplestown Flooding Response (Southeast Atlanta Green Infrastructure Initiative, including communications outreach for the construction of award-winning five-million gallon stormwater storage vault at Turner Field and first major permeable pavers project in the City of Atlanta); Green Stormwater Infrastructure Task Force; FEMA Floodplain Maps; Automated Meter Reading program; Georgia Tech-Midtown Water Main Replacement Project; Camp Creek Sewer Capacity Relief Project, and citywide Valves and Hydrants Assessment and Location Project. Manage the public outreach activities for the Sewer System Evaluation Survey (SSES) and Sewer Rehabilitation Program and provide management and direction for a team of contract Public Information Managers and Public Information Officers. Write articles for highlighting Watershed Management initiatives in industry trade publications, including Georgia Engineer. Plan and execute press and special events related to construction projects, community activities and vendor/contractor. Graduate of the City of Atlanta's. Senior Manager January 2010 to January 2011 Company Name Winner of the 2012 H2Oscars Award for Best Performance in a Supporting Role in a Construction Project for role in project public relations and communications management. Assistant Public Relations Manager Special Projects Writer March 2005 to June 2006 Company Name Executive messaging for Airport General Manager and Atlanta Mayor - researched information and developed speeches and talking points for Aviation General Manager, Deputy General Manager and other executive staff members for formal presentations, weekly press conferences and media interviews. Contributing writer for Airport's monthly on-line newsletter, HJN News. Managed Department of Aviation's Speakers Bureau and assisted in the coordination of Hartsfield-Jackson Airport press events and managed on-site media. Senior Public Relations and Information Specialist May 2000 to March 2005 Company Name Researched, wrote and edited speeches and talking points for Transportation Board members and GDOT senior management. Developed presentations and created press materials including press releases, fact sheets, newspaper commentaries and pitch letters. Coordinated and managed Speakers Bureau. Developed and participated in community outreach campaigns. Monitored and reported legislative activities during the Georgia General Assemblies. Media relations responsibilities including monitoring media coverage of Department and other transportation related issues. Worked closely with media to answer inquiries and meet media needs in an accurate, timely and professional manner. Served as on-call, emergency Department spokesperson. Wrote feature articles for Departmental publications, including personnel newsletter. Education Masters of Public Administration Troy University Bachelor of Arts : English University of Georgia English Work History Company Name Company Name Company Name Professional Affiliations Public Relations Society of America - Georgia Chapter (Candidate for Accreditation in Public Relations certification)
Black Public Relations Society of Atlanta - 2013 National Convention Planning committee
Junior League of DeKalb County - Public Relations & Technology Chair (2012-2013), Public Relations Assistant Chair (2009-2010) Skills conferences, detail oriented, direction, Engineer, special events, senior management, feature articles, General Manager, letters, Mac, materials, Media relations, messaging, Access, Excel, Microsoft Office Suite, Office, PowerPoint, Word, newsletter, newspaper, personnel, presentations, press, press releases, project management, public relations, publications, Reading, research, speeches, team player, Transportation, verbal skills, website, written, writer, articles
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PUBLIC-RELATIONS
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GENERAL MANAGER AND BOARD MEMBER Executive Profile High performing Customer Relationship Management / BPO executive with proven experience managing high growth/complex operations serving diverse industries to include wireless, technology, insurance, healthcare and consumer services. A change agent with a well-documented history of growing assets and expanding client relationships by setting effective strategic direction, building a platform for consistent operational execution and proactively developing talent, processes and a culture of continuous improvement. Professional Strengths Executive & General Management * Strategic Planning Operations (Multi-Channel Contact Center, etc.) * Business Development P&L Management * Account Management Talent and Organizational Development * Cross-Functional Leadership Selected Achievements As Senior Vice President of Operations at ASURION, proactively reengineered operations, enabling revenue to grow from $400 million to $2 billion in two years, while improving margins, customer satisfaction and subscriber retention. Professional Experience 01/2011 to 01/2013 General Manager and Board Member Company Name － City , State A client of CMP that provides case intake solutions to the legal industry). Lead a team of 100 associates in all facets of business operations to include contact center, client services, sales, and financial management. Proactively implemented a strategic plan and reengineered business operations, resulting in a 100% increase in revenue, and a 51% increase in client retention in less than two years. After a positive liquidity event at ASURION, chose to leave the corporate environment to have more time to raise my two sons as a single parent and achieve my goal of becoming an entrepreneur). 01/2007 to Current Chief Executive Officer Company Name － City , State 000 independent contractors, and managed a P&L of $250 million. His expertise includes strategic planning, call center/BPO operations, customer relationship management, business development, account management, and Human Resource Management. As an entrepreneur, he has started two businesses, helped start two others, and completed dozens of consulting and service brokering engagements for clients. Clients have included, PEROT Systems (Revenue Cycle Management), MERCK (PBM), EAPC (Behavioral Health) DELL, SONY, Verizon, T-Mobile, Discover, BRIGHTSTAR, TRUSOURCE Labs (Nest/Google), and Citigroup. Mr. Thomas currently serves as the Founder and CEO of Contact Management Partners, LLC, an operations consulting and business process outsourcing partner that helps organizations to better acquire, retain and optimize their customer relationships and effectively scale/manage operations. CMP provides practical, hands on consulting that focuses on ensuring the right strategy, people, process and technology are in place and aligned, to ensure a satisfying customer experience and profitable bottom-line. Mr. Thomas is a graduate of the University of South Florida and resides in Franklin, Tennessee with his two sons, Christopher and Michael. 01/2004 to 01/2006 Senior Vice President of Operations and Executive Team Member Company Name － City , State 2 billion global organization providing insurance and roadside assistance services to the wireless industry). Reported to the Chief Executive Officer. Lead the claims processing, customer service, technical support, and roadside assistance groups in all facets of business operations. 3,000 associates located in five locations, a network of 10,000 independent contractors, and a P&L of $250 million. Clients included Verizon Wireless, T-Mobile, Cingular, and Alltel. Proactively improved operations and inter-company collaboration resulting in $100 million in additional revenue, cost per claim reduced by 40%, reships by 16% and customer satisfaction scores increased from 84% to 93%. 01/2003 to 01/2004 Vice President of Business Development Company Name － City , State Start-up venture founded by the former CEO of Client Logic, providing offshore business process outsourcing services within the APAC region). Reported to the President and helped create the sales division. Acquired a Physician Practice Group, establishing the organization within the healthcare marketplace. 01/2002 to 01/2003 Senior Vice President Company Name － City , State 500 million global provider of BPO services). Reported to the Chief Operating Officer. Lead a team of 2,500 associates in four locations, providing customer care, sales, and technical support services. Managed a P&L of $80 million and supported clients to include; DELL, Sony, Microsoft, EarthLink, and Sears. Reengineered operations to grow revenue by $11 million and margin by 7%. Led a global best in class initiative that reduced organizational attrition by 40%. 01/1997 to 01/2001 VP General Manager Company Name － City , State A $500 million CRM /e-CRM outsourced solutions provider to the Fortune 500). Reported to the President/EVP Operations. Responsible for all facets of business operations to include strategic account management, operations, and business planning. 2,400 associates within two locations and a P&L of $70 million. Clients included Merck Pharmaceutical, MCI World Communications, JC Penney, TY, Citibank, HBO and Harland. Implemented operating processes and a sales support presentation that resulted in the Corpus Christi business unit being designated as the organization's "model" site to be used for all major prospective client visits and as a learning place for best practices. Proactively grew a client from $4.5 million to $22 million within 30 months, and another client from $6.5 million to $16 million in under one year. Produced approximately 29% of the divisions revenue and 35% of gross profit while utilizing 18% of total assets. 01/1994 to 01/1997 Chief Operating Officer and Executive Team Member Company Name － City , State A TOP 50 Call Center Outsourcing Company specializing in B2B and B2C sales). Reported to the Chief Executive Officer. Lead 300 associates in three locations in providing inside sales services to clients in telecommunications, financial and consumer services. Functions include account management, HRM, FP&A, and a P&L of $12 million. Proactively improved quality assurance practices that reduced cancelled sales from 5% to 1%. Improved recruiting processes that resulted in 100% of staffing objectives to be met within a labor market with 2% or less unemployment. 01/1993 to 01/1994 Director of Tele Company Name － City , State 127 million direct marketing division providing home furnishing products). Reported to the President. Lead customer service, sales administration, human resources, and vendor relations. Implemented a total process re-engineering that resulted in improved service levels (55% to 90%) and reduced claim resolution time by over 50%. Implemented a consultative selling strategy that increased sales by 4.9%. Developed an inside sales initiative that produced $3 million in new revenue. 01/1986 to 01/1992 Director of Staff Development Company Name － City , State 1.3 billion direct marketing and electronic retailing organization). Reported to the CEO of HSC and then the SVP of Human Resources for HSN. Responsible for all training and development for 7,000 associates and leaders at multiple locations throughout North America. At the request of senior management, served in a variety of special assignments to include starting the customer service department at Canadian Home Shopping, Union avoidance within a distribution center, and turning around both a travel start-up, and an acquired reservation company. Proactively developed a program to recruit and train older workers that produced a flexible workforce, increased sales, and reduced labor cost. HSN received a Business Partnership Award and American Legion Employer of the Year Award. Education Bachelor of Arts : Pre-Law University of South Florida Skills account management, a P, B2B, Behavioral Health, business development, business operations, business planning, business process, Call Center, consulting, Contact Management, customer relationship management, CRM, Client, Clients, customer satisfaction, customer service, customer care, DELL, direct marketing, entrepreneur, senior management, financial, financial management, FP&A, gross profit, Human Resource Management, Human Resource, Human Resources, inside sales, insurance, legal, Logic, management consulting, market, network, organizational, process re-engineering, processes, quality assurance, recruiting, selling, sales, sales support, staffing, strategy, strategic, strategic planning, technical support, telecommunications, vendor relations
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BPO
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TEACHER AND READING TEACHER Summary Energetic employee with over 9 years experience in administrative. Dedicated and focused employee who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. support roles. Organized and professional. Highlights Meticulous attention to detail Results-oriented Self-directed Time management Professional and mature Strong problem solver Resourceful Strong interpersonal skills Experience 08/2016 to Current Teacher and Reading Teacher Company Name － City , State Follow the district's curriculum for 9th grade and implement daily lesson plans for 9th grade, administer tests and analyze student performance. Foster a classroom environment conducive to learning and promoting excellent student/teacher interaction. Participate in faculty/parent conferences. Contact parents by phone and email to discuss student issues and or concerns. Follow district policies and procedures for teachers. Document student performance/concerns for student records. Remain professional and ethical at all times. Adult Education Summer School; James Irvin Education Center; Housed at Wesley Chapel High School. English 3 and English 4 Responsibilities: Follow the district's curriculum for 11th and 12th grade and implement daily lesson plans for 11th and 12th grade, administer tests and analyze student performance. Foster a classroom environment conducive to learning and promoting excellent student/teacher interaction. Contact parents by phone and email to discuss student issues and or concerns. Follow district policies and procedures for teachers. Document student performance/concerns for student records. Remain professional and ethical at all times. 08/2016 to 06/2016 ELA Teacher Company Name － City , State Follow the district's curriculum for 7th grade and implement daily lesson plans for 7th grade, administer tests and analyze student performance. Foster a classroom environment conducive to learning and promoting excellent student/teacher interaction. Participate in faculty/parent conferences. Contact parents by phone and email to discuss student issues and or concerns. Follow district policies and procedures for teachers. Document student performance/concerns for student records. Remain professional and ethical at all times. 10/2014 to 06/2015 2nd Grade Teacher Company Name － City , State Follow the district's curriculum for 2nd grade and implement daily lesson plans for 2nd grade, administer tests and analyze student performance. Conduct group reading activities. Foster a classroom environment conducive to learning and promoting excellent student/teacher interaction. Participate in faculty/parent conferences. Contact parents by phone and email to discuss student issues and or concerns. Follow district policies and procedures for teachers. Document student performance/concerns for student records. Remain professional and ethical at all times. 02/2014 to 10/2014 City Clerk Company Name － City , State Receives mail, telephone calls; composes correspondence upon instruction; prepares correspondence, reports, and other material. Oversees maintenance of office files and official City documents; issues and indexes ordinances, resolutions and agreement numbers and dates of adoption by the City Commission. Compiles and records information concerning municipal actions; keeps abreast of and maintains city laws, ordinance, policies, and procedures, municipal services. Record City Commission meetings; prepares and distributes minutes. Issues cemetery permits and deeds and maintains cemetery records. Issues business tax receipts. Compile and forward required materials to the Municode Corporation on a quarterly basis. Compiles and distributes City Commission meeting agendas and documents. Serves as election official for City elections. Obtains and maintains State of Florida notary public certification. 02/2012 to 01/2014 Reading Teacher Company Name － City , State Follow the district's curriculum for reading and implement daily lesson plans for 9th grade, administer tests and analyze student performance. Conduct group reading activities. Foster a classroom environment conducive to learning and promoting excellent student/teacher interaction. Participate in faculty/parent conferences. Contact parents by phone and email to discuss student issues and or concerns. Follow district policies and procedures for teachers. Document student performance/concerns for student records. Remain professional and ethical at all times. 01/2004 to 02/2012 Bookkeeper Company Name － City , State Worked with all teachers responsible for school accounts. Issued purchase orders. Communicated with companies to purchase materials, etc. Collected and deposited money. Made sure accounts stayed balanced. Check writing-e.g. Paying invoices, reimbursements for purchases, athletic travel expenses, etc. Balanced school internal account. Checked in all merchandise that was ordered. Communicated with the district office on purchases and procedures. Followed district policies and procedures for bookkeeping. Entered payroll for the school, new employee processing of paperwork, transfer paperwork, etc. Secretarial duties as assigned by the Principal. 10/2002 to 01/2004 Secretary III Company Name － City , State Answered phones. Directed parents and visitors to school. Any duty issued by the principal. Education December 2011 Bachelor of Arts : Elementary Education Reading Endorsed and ESOL Endorsed Saint Leo University － City , State Elementary Education Reading Endorsed and ESOL Endorsed 3.59 May 1991 Associates Degree : Advertising Design Cazenovia College － City , State Advertising Design Skills bookkeeping, conferences, email, English 3, English 4, instruction, lesson plans, materials, meetings, mail, money, office, notary public, payroll, policies, reading, Secretarial, tax, teacher, telephone, phones, phone
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TEACHER
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INFORMATION TECHNOLOGY COORDINATOR Professional Summary Highly talented and accomplished Paralegal with extensive experience in investigative and online legal research. More than 5 years of experience working in the legal field. Knowledgeable in all aspects of case preparation and representation, previous court experience, familiar with filings, petitions, case management, and interviewing. Excellent research, documentation, reporting abilities, outstanding communication and presentation skills. Predisposed to procedural and methodological approaches to problem solving and analysis. Detail oriented with a demonstrated commitment to excellent customer service. Core Qualifications LexisNexis, Westlaw, Concordance, CaseMap Knowledge of Local, State and Federal laws Principles and Practices of Legal Communication Court Procedures/Processes Results-oriented Client-focused Interview Techniques and Methods Word, Excel, PowerPoint, Access, Project Experience Information Technology Coordinator , 01/2014 - Current Company Name - City , State Worked across all levels of the organization to support the Corporate Information Officer (CIO) and the Senior Leadership Team. Enable the CIO and Senior Leadership Team to effectively and efficiently execute their duties by continuously managing, maintaining appointment calendars, and documentation of forecasted project plans/milestones, communications derived from their initiatives, commitments, and ongoing management functions. Single Point of Contact (SPOC) for in-house Information Technology Operations Assessment. Maintain client files, vendor files and deal sensitively with confidential material and general office management. Support business resiliency management program (BRM) in developing key principles and scope documentation. Support IT communication and employee engagement by working cross-functionally to develop and organize IT Town halls and other functions. Gather and analyze data to understand and assist in improving IT business communication, and functions. Collect, compile and interpret data as it relates to business critical vulnerabilities. Self-directed, detail oriented, outstanding organizational skills coupled with excellent task and time management skills. Executive Assistant, Contractor , 01/2013 - 09/2013 Company Name - City , State Key executive support person in the management, coordination, and implementation of the operations of the Quality department; responsible for interacting on behalf of several Vice Presidents with all elements of the department and to foster productive relationships among key executives. Organized, managed, and executed initial and follow-up communications, travel, facilities set-up, programs and program participants. Oversaw the management of the Vice President's calendar and relieved him of managerial detail including, but not limited to, scheduling, rescheduling, and prioritizing as needed. On-boarded and separate employees. Governed computer hardware, software, computer peripheral equipment procurement and ensured set up of employee hardware. Legal Administrative Supervisor , 10/2006 - 07/2012 Company Name - City , State Coordinated the support function in the Law School Division, Chicago Office. Supervised temporary staff, performed administrative personnel related activities, monitored workflow, supervised and oriented new employees, and ensured efficiency of work processes. Supported the Vice President of Sales, Director of Sales and several Attorneys within the law school organization and assisted with projects as needed. Established work priorities, supervised, motivated and evaluated the work of assigned staff. Prepared reports regarding workflow management and other business operations within the office. Performed timekeeping, other administrative functions and coordinated the completion of timely performance appraisals. Conducted research, organized data, generated reports, prepared correspondence, documents and presentations for attorneys and senior management. Responsible for coordination of all client meetings: developed a tracking system to ensure timely and appropriate scheduling, created meeting materials including spreadsheets, handouts and executive summaries and ensured successful follow-up on action items resulting from meetings. Education 2014 College of Lake County - City , State CFTC - Computer Forensics Technician Certification Computer Forensics 2014 College of Lake County - City , State CFAC - Computer Forensics Analyst Certification Computer Forensics 2013 College of Lake County - City , State Certificate of Completion, Paralegal Studies Legal Approved by the American Bar Association 2008 Strayer University - State Bachelor of Science Computer Information Systems InfoSec Computer Information Systems, Emphasis in InfoSec Graduated Summa Cum Laude Certificate of Completion, Cisco Studies Training for Cisco; CCNA, CCNA-Security, CCNA-Voice, (Microtrain, Lombard, IL) – 2012 – 2013 Encase and FTK Certification Candiate (Training for Encase and FTK Certification) – 2016 Professional Affiliations Member, Illinois Paralegal Association ' Member, National Federation of Paralegal Association Member, Cook County Bar Association Member, Lake County Bar Association Skills Executive and Legal Support, Business Analysis, Strong Communication Skills, Business Operations, Detail oriented, Documentation and Time Management, Information Technology and Technical Support, Leadership, Legal Terminology, Managerial Experience, Meeting Organizational Skills, Advanced Problem-solving Skills, Paralegal , Performance appraisals, Personnel, Presentations, Processes, Procurement, Project Management, LR&W, Westlaw, LexisNexis
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INFORMATION-TECHNOLOGY
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CORPORATE BANKING ASSISTANT, INTERN Objective Dynamic and self-motivated Financial Data Analyst with diverse expertise in programming, mathematics and finance. Has extensive experience of assisting in the development and upgrading of database systems and analytical techniques. A quick learner who can absorb new ideas and can communicate clearly and effectively. Skills Programming Language: C/C++, Python, MATLAB, SQL, R, LUA, VBA Machine Learning: Supervised Learning, Unsupervised Learning, Deep Neural Networks Finance: Corporate Banking, Financial Forecasting, Financial Analysis Language: English, Chinese Experience Corporate Banking Assistant, Intern May 2015 to August 2015 Company Name － City , State Wrote commercial mortgage recommendation reports for risk management, including properties appraisals, cash flow analysis, asset coverage analysis, RAROC analysis and sensitivity analysis. Researched U.S small medium enterprises using SQL for novel financial products. Made recommendation to senior management with the most profitable industry and company size. Optimized commercial loan clients information management by developing Updatable Documentation Notification System using VBA , and considerably improved efficiency of loan department. Office Assisant, Intern June 2012 to August 2012 Company Name － City , State Developed customers feedback system using VBA to optimize working procedures, and improved working efficiency for Low Interest Rate Bond Team by 20%. Updated standardized procedures by interviewing employees and building statistic model, and enhanced productivity of the division. Undergraduate Researcher March 2011 to May 2012 Company Name － City , State Created image classification solutions by differentiating background and size of target objects, and improved image processing speed by 30% as well as cut down the research cost. Labeled out wild animals's body coordinates on images, and assisted in developing supervised machine learning algorithm for Computational and Informatics Tools for Collaborative Wildlife
Monitoring Program. Assistant Analyst, Intern June 2010 to July 2010 Company Name － City , State Researched China mobile market by gathering
annual mobile productivity data from Ministry of Industry and Information
Technology of China, as well as assisted in edition of industry report based on
analysis from JP Morgan and Bloomberg. Participated in the financial
due-diligence of Benshan Media and its subsidiary companies, and developed a
time-saving method for the re-organization process to different target
companies. Education Master of Science : Computer Engineering , 2016 University of Missouri-Columbia － City , State , USA Graduate Research Assistantships GPA: 3.46/4.0 Bachelor of Science : Finance and Banking , 2013 University of Missouri-Columbia － City , State , USA Minor in Mathematics Vice President of Chinese Business Student Association
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BANKING
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DIRECTOR OF INFORMATION TECHNOLOGY Professional Summary Dynamic Information Technology Manager with 13 years of IT leadership experience including oversight of infrastructure, application support and cybersecurity services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training. Successful in motivating teams to meet demanding timelines by utilizing critical thinking, resource and conflict management and facilitating stakeholder engagement. Innovative and driven with passion for delivering forward thinking, emerging trend technologies. Skills Agile framework Business intelligence Change management Collaboration Conflict resolution Critical thinking Data migration Information technology management Insurance ITIL Organization and time management Perl Problem-solving Project lifecycle management Project management and leadership Python Risk assessment Salesforce Admin and CRM SDLC Six Sigma SQL (Microsoft and Oracle) Excellent Verbal and written communication Agile, Functional, Project leadership,Written communication AI, Information technology, Project Management Budgeting, Insurance, Python Budgets, ITIL, Quality Budget, Leadership, Research Business intelligence, Marketing, Risk assessment Business process re-engineering, Access, Sales Change management, Excel, Scheduling Conflict resolution, Migration, SDLC Critical thinking, Network design, Six Sigma CRM, Next, Software development Clients, Optimization, SQL Client, Oracle, Staffing Data collection, Perl, Strategic Data migration, Problem-solving, Time management Databases, Processes, Upgrades Designing, Producing, Upgrade Senior management, Profit, Vision Work History Director of Information Technology , 11/2012 to Current Company Name – City , State Develops, tracks and controls long-term information technology operating budgets and cost and benefit analyses for IT spending initiatives. Leads and assists technical upgrade projects for clients by coordinating with consultants and developers for data migration and integrations. Coordinates with management teams to plan, develop, align and execute strategies that would meet client's vision, mission and purpose. Reviews and assesses architecture design, implementation, testing and deployment needs to identify project requirements and reduce costs 18%. Plays key role in on-going network design, reevaluation and optimization to keep pace with company growth. Senior Consulting IT Program Manager , 12/2014 to 12/2020 Company Name – City , State Managed and implemented concurrent projects relating to business process re-engineering, software development and upgrades to foster productivity, throughput, and end-user engagement. Performed program research and analyzed data collection to develop cost estimates and budgets. Identified system needs and designed processes to support business requirements. Collaborated with clients to understand technology staffing requirements and improved productivity while reducing staffing and operational costs by 15%. Performed risk assessment of stakeholders, senior management, organization, infrastructure, and ITIL governance to effectively plan, develop, and manage schedules, resources, and costs. Launched Salesforce data cleansing, migration, and integration programs to aid in gathering functional and business requirements to support team, and mitigate risks. Integrated agile methodologies, emerging AI, digital, and social media technologies into end-user experience to foster adoption, continued engagement and increase sales profit levels 30%. Executed coordinated project leadership, efficient resource and budget utilization, schedule adherence, implementation of application software, training end users, and problem-solving across multiple product lines. Business Products Specialist , 05/2008 to 11/2012 Company Name – City , State Developed and fostered relationships with business owners and key executives to assess dynamic risk mitigation and business insurance needs and deliver solutions. Successfully managed internal & external stakeholder engagement to aid in process and resource improvements to align strategic and industry compliance objectives. Recorded and integrated CRM data in Salesforce from previous Access and Excel databases, streamlining analysis procedures for efficiency and accuracy. Planned and executed events and marketing programs, producing 40% of goal of qualified leads. Exceeded sales goal 12% by effectively applying analyzed data to marketing campaigns and sharing data interdepartmentally. Informed supervisors and company leaders on markets and regional sales needs to best meet customer needs and maximize revenue. Product Design Project Team Lead , 11/2000 to 06/2004 Company Name – City , State Demonstrated efficacy throughout project & product life cycles in applying flexible change management deliverables including training, communications, and stakeholder engagement to increase end-user adoption of project implementations. Supervised four (4) concurrent projects for 16 & 17 Next Gen nuclear core clients in Brazil and South Korea by coordinating planning, designing, testing, budgeting and scheduling tasks. Developed implementation methodologies to rein in project costs while meeting key milestones. Provided accurate, detailed quality assessments based on project drawings and technical specifications. Education Certified Associate in Project Management (CAPM) – #2743884, Expires : Expected in 2028 2021 Master of Science : Information Technology Management , 2019 Western Governors University - City , State Bachelor of Science : Business Administration and Management, Marketing and Management, International Business , 2004 University Of South Carolina - Columbia - State Affiliations Project Management Institute (PMI) – # 6203883, Current Member Certifications Certified [Job Title] , [Company Name] - [Timeframe]
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INFORMATION-TECHNOLOGY
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CONTACT CENTER SPECIALIST Summary Accomplished and dedicated Customer Service and Administrative professional with over 10 years' experience in the non-profit, finance and healthcare fields. Proven track record of building rapport and establishing lasting relationships with clients and patients. Reliable, trustworthy and driven, with strong time management organizational abilities. Highlights Healthcare Finance Policy/account changes Service-oriented Empathetic listener Energetic work attitude Client relations development Proactive problem solver Accomplishments Attained Top Performer at the GW Medical Faculty Associates status many times in the areas of call volume, attendance and punctuality, call answering time and personal accommodations from patients and clients. Exceeded the National Automobile Dealers Association incoming rollover goals by increasing company's assets in rollovers by 55%. Experience 12/2015 to 12/2016 Contact Center Specialist Company Name － City , State Provided stellar customer service in all aspects of scheduling, including making, canceling, and rescheduling appointments based on appointment guidelines by department. Answered high-volume patient and provider calls (average 90 - 160 calls daily) in a proficient and exemplary manner. Processed requests submitted by clinical staff and team members in all applicable systems. Reviewed chart documents thoroughly and accurately to determine needs of patients. Managed calls in an organized manner, including trouble shooting issues and actively problem solving. Successfully tested the implementation of guided scheduling for the Department of Medicine Specialties. Assisted with management with various projects as assigned. 05/2011 to 11/2013 Plan Information Call Center Manager Company Name － City , State Managed day-to-day operations of Call Center including training staff, management of daily tasks and special projects and department scheduling. Promoted client retention through exemplary customer service skills including onboarding new and conversion clients as well as serving as point of contact for existing clients. Supported and provided superior service to high volume call center via phones, e-mails and faxes as a receiver and caller; vectoring of incoming calls to receive more sensitive and complicated client issues. Provided telephone and web-based client training for plan administrators on new policies, procedures, and regulations. Assisted the Plan Information and Senior Specialists with more difficult phone call inquiries; responsible for training new Plan Information and Senior Specialists. Proactively managed incoming rollovers into NADART from the first lead to successful acquisition of assets. Other positions held within association: Senior Plan Information Specialist and Compliance Analyst 11/2006 to 05/2011 Plan Administration Specialist Company Name － City , State Administered all aspects of NADART plans including preparing, verifying and posting employee and employer contributions, earnings and fees. Communicated effectively with Plan Administrators to train on daily processing activities. Assist with all inquiries by Plan Administrators over the phone and respond to all written correspondence. Processed account reversals, commonly controlled transfers, affiliated transfers and evaluate and process rehired employees. Provided administrative support assistance, i.e. letters, reports, mailings, copies, proofreading, etc. Used a comprehensive understanding of company policies, procedures, and operations in order to perform a variety of administrative duties. Education September 2017 A.S. Degree : Business Administration Southern New Hampshire University Business Administration National Honor Society/Leadership and Success, Sigma Alpha Pi April 2017 Currently working toward an Career Certificate in Medical Terminology Penn Foster Career School Skills 10 key calculator, administrative duties, administrative support, Call Center, conversion, clients, customer service skills, documentation, faxes, letters, Medical Terminology, MS Office Suite, Word, Excel, PowerPoint, Outlook, multi-line telephone phone System, problem solving, proofreading, scanners, scheduling, trouble shooting, vectoring, web browsing, Xerox copiers
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AUTOMOBILE
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ACCOUNTANT Summary Self-motivated Accountant offering a strong work ethic and determination to complete tasks in a timely manner. Accurate and detail-oriented with extensive bookkeeping and clerical knowledge. Skills Accounts receivable professional Skills Sales Software: Salesforce.com, TapScan Public Relations Software: Bacon's Mediasource, Factiva Desktop Publishing Software: Photoshop, Illustrator, HTML Experience 03/2010 to Current Accountant Company Name － City , State Executed accounts receivable reporting enhancements and reconciliation procedures.Evaluated accounting requirements during discovery meetings with potential clientsReceived, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions. 05/2007 to 03/2010 Customer Service Rep Company Name － City , State Excelled in exceeding daily credit card application goals.Worked as a team member performing cashier duties, product assistance and cleaning.Guaranteed positive customer experiences and resolved all customer complaints.Processed and issued money orders for customers. 06/2005 to 04/2007 Store Manager Company Name － City , State Created training manuals targeted at resolving even the most difficult customer issues.Successfully managed the activities of [number] team members in multiple locations.Monitored the daily activities of [number] customer support teams.Interviewed, hired and trained new quality customer service representatives. Education and Training 2009 Bachelor of Science : Accounting Kaplan University － City , State , US Accounting
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ACCOUNTANT
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GRAPHIC DESIGNER Summary Enthusiastic student majoring in Chemistry; great at performing many task in a timely matter and as efficient as possible. Strong background in computer tasks and data analysis as well as business management. Highlights General Chemistry and Organic Basic HTML coding, Microsoft Office, 3D Chemistry Laboratories including synthesis, animation, database analysis. purification, and extraction. Inventory management and sales/profit IR spectroscopy as well as analyzing NMR analysis using SQL server and various POS and Mass Spec. data. software. Graphic designing using Photoshop and Illustrator. Experience Graphic Designer August 2009 to March 2013 Company Name - City , State In charge of advertising and designing and publishing Point of Sale materials. General Manager August 2009 to August 2011 Company Name - City , State Installing POS systems, computer networking, fuel inventory management, and Payroll management. General Manager March 2006 to October 2014 Company Name - City , State Team/ scheduling/ payroll management. Accomplishments · Eight year in business management in which I managed to lower the cost of good and increase sales and profit. In charge of Sales operations such as ordering, inventory, and customer service. Education Chemistry , 2015 El Camino College - City , State GPA: Recipient of Edison International Green Job Scholarship. · Member of the El Camino Chemistry Club. · Member of the MESA, Mathematics, Engineering, Science Achievement Program. · Recipient of Honor Transfer Student award. Chemistry Recipient of Edison International Green Job Scholarship. · Member of the El Camino Chemistry Club. · Member of the MESA, Mathematics, Engineering, Science Achievement Program. · Recipient of Honor Transfer Student award. Molecular, Cellular, and Developmental Biology , 2017 University Of California Los Angeles - City , State , USA Skills 3D, Photoshop, advertising, animation, business management, Chemistry, computer networking, customer service, database analysis, designing, Graphic, Basic HTML, Illustrator, Inventory management, inventory, materials, Microsoft Office, NMR, Payroll, POS, profit, coding, Sales, scheduling, SQL server
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DESIGNER
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ASSISTANT TEACHER Career Focus I am looking into changing careers and establishing a career. I have had a wide variety of jobs including summer camp counselor, fitness instructor, visitation specialist, child care, delivery driving, coach, and disaster specialist. I am looking for a full-time position. Core Qualifications CDL A Private pilot license clean MVR computer literate, strong understanding of window's products can type 40 wpm strong work ethic demonstrated ability to inspire and motivate others Education and Training Ph.D. : Homeland Security Policy and Coordination Walden University － City , State I finished all course work. Need to do two residencies and finish up dissertation. 2011 Master of Arts : Homeland Security American Military University － City , State GPA: 3.0 2009 Bachelor of Science : Liberal Studies Iowa State University － City , State Member of the ISU Flying Cyclones Accomplishments Child Care: I researched and earned a grant that allowed the child care to buy more healthy alternatives to teaching the children about being healthy such as being able to plant a garden and using the food from that garden to provide lunch, and to buy physical education equipment. Disaster services: I have been able to recruit and train volunteers to respond to national level of disasters. I used time management to oversee volunteers in 18 counties, while being able to dispatch volunteers across the state to respond to local disasters Work Experience 03/2016 to 05/2016 Assistant teacher Company Name － City , State Care for children in institutional setting, such as group homes, nursery schools, private businesses, or schools for the handicapped. Communicate with children's parents or guardians about daily activities, behaviors, and related issues. Discipline children and recommend or initiate other measures to control behavior, such as caring for own clothing and picking up toys and books. Dress children and change diapers. Identify signs of emotional or developmental problems in children and bring them to parents' or guardians' attention. Instruct children in health and personal habits, such as eating, resting, and toilet habits. Keep records on individual children, including daily observations and information about activities, meals served, and medications administered. Maintain a safe play environment. Observe and monitor children's play activities. Organize and store toys and materials to ensure order in activity areas. Perform general personnel functions, such as supervision, training, and scheduling. Perform housekeeping duties, such as laundry, cleaning, dish washing, and changing of linens. Read to children and teach them simple painting, drawing, handicrafts, and songs. Sanitize toys and play equipment. Support children's emotional and social development, encouraging understanding of others and positive self-concepts. 07/2015 to 02/2016 Delivery Driver Company Name － City , State Drive vehicles with capacities under three tons to transport materials to and from specified destinations, such as railroad stations, plants, residences, offices, or within industrial yards. Inspect and maintain vehicle supplies and equipment, such as gas, oil, water, tires, lights, or brakes, to ensure that vehicles are in properworking condition. Load and unload trucks, vans, or automobiles. Obey traffic laws and follow established traffic and transportation procedures. Present bills and receipts and collect payments for goods delivered or loaded. Read maps and follow written or verbal geographic directions. Report any mechanical problems encountered with vehicles. Turn in receipts and money received from deliveries. Verify the contents of inventory loads against shipping papers. 08/2014 to 02/2016 CLUB 66 before and after school teacher Company Name － City , State
Arrange
indoor and outdoor space to facilitate creative play, motor-skill
activities, and safety. • Attend staff meetings, and serve on
committees as required. • Attend professional meetings,
educational conferences, and teacher training workshops to maintain
and improve professional competence. • Attend to children's
basic needs by feeding them, dressing them, and changing their
diapers. • Demonstrate activities to children. •
Establish and enforce rules for behavior, and procedures for
maintaining order. • Identify children showing signs of
emotional, developmental, or health-related problems, and discuss
them with supervisors, parents or guardians, and child development
specialists. • Maintain accurate and complete student records
as required by laws, district policies, and administrative
regulations. • Organize and lead activities designed to
promote physical, mental and social development, such as games, arts
and crafts, music, storytelling, and field trips. • Plan and
supervise class projects, field trips, visits by guests, or other
experiential activities, and guide students in learning from those
activities. • Prepare materials and classrooms for class
activities. • Provide a variety of materials and resources
for children to explore, manipulate and use, both in learning
activities and in imaginative play. • Read books to entire
classes or to small groups. • Serve meals and snacks in
accordance with nutritional guidelines. 08/2011 to 09/2013 Disaster Service Specialist Company Name － City , State Oversee disaster services for 18 counties supervised over 100 volunteers recruited and trained volunteers to respond to local and national level disasters served as a liaison in the Emergency Operation Center administrative work office work community events 08/2004 to 10/2010 Preschool Teacher Company Name － City , State Adapt teaching methods and instructional materials to meet students' varying needs and interests. Arrange indoor and outdoor space to facilitate creative play, motor-skill activities, and safety. Assimilate arriving children to the school environment by greeting them, helping them remove outerwear, and selecting activities of interest to them. Attend professional meetings, educational conferences, and teacher training workshops to maintain and improve professional competence. Attend to children's basic needs by feeding them, dressing them, and changing their diapers. Collaborate with other teachers and administrators in the development, evaluation, and revision of preschool programs. Confer with other staff members to plan and schedule lessons promoting learning, following approved curricula. Demonstrate activities to children. Enforce all administration policies and rules governing students. Establish and enforce rules for behavior, and procedures for maintaining order. Establish clear objectives for all lessons, units, and projects, and communicate those objectives to children. Identify children showing signs of emotional, developmental, or health-related problems, and discuss them with supervisors, parents or guardians, and child development specialists. Maintain accurate and complete student records as required by laws, district policies, and administrative regulations. Meet with other professionals to discuss individual students' needs and progress. Observe and evaluate children's performance, behavior, social development, and physical health. Organize and label materials, and display students' work in a manner appropriate for their ages and perceptual skills. Organize and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling, and field trips. Plan and conduct activities for a balanced program of instruction, demonstration, and work time that provides students with opportunities to observe, question, and investigate. Plan and supervise class projects, field trips, visits by guests, or other experiential activities, and guide students in learning from those activities. Prepare materials and classrooms for class activities. Provide a variety of materials and resources for children to explore, manipulate and use, both in learning activities and in imaginative play. Provide disabled students with assistive devices, supportive technology, and assistance accessing facilities such as restrooms. Read books to entire classes or to small groups. Select, store, order, issue, and inventory classroom equipment, materials, and supplies. Serve meals and snacks in accordance with nutritional guidelines. Teach basic skills such as color, shape, number and letter recognition, personal hygiene, and social skills. Teach proper eating habits and personal hygiene. Skills administrative, arts, basic, Coach, Customer service, Inspect, instruction, inventory, laundry, transport materials, meal prep, personnel, Read, safety, scheduling, shipping, supervision, teaching,
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TEACHER
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DIRECTOR, BUSINESS DEVELOPMENT Executive Profile Passionate sales executive and recognized, respected leader. Forward and creative thinker producing bottom line results. Cultivates, nurtures and maintains long-term customer relationships to boost sales and grow brand visibility. Consistently exceeds revenue goals, opens new accounts and generates new business opportunities. Extensive experience in account and customer management. Proven track record of success. Skill Highlights National account management Business development Powerful negotiator Revenue production Sales forecasting and analytics Relationship cultivation New opportunity prospecting Strategic planning Category management Enthusiastic, professional demeanor Market analysis Project Management Core Accomplishments Launched CPG division of a 23 year old sales and marketing firm 90 days after employment began Top sales person nationally two months into plan at NCR Grew territory by 53% in the first year at NCR; Top 8% of sales representatives nationwide Increased revenue with Walmart by an additional $3.3M during first quarter at Azteca Milling Grew the business with Sam's Club at Glazer's by 15.98% in first year Increased item distribution by nearly 100% in one high-profile Sam's Club while at Glazer's Professional Experience Director, Business Development October 2014 to Current Company Name - City , State Solely built and launched the CPG division of 2020 Companies within 90 days of hire Created strategic alliance with similar company that expanded our reach into Canada Closed business with 3 new CPG clients within first 6 months of employment Oversees projects from conception to completion to ensure flawless execution for clients Consistently arranges client meetings locally and domestically to attain new or additional business Designed and implemented supporting sales reporting systems; designed customized templates in SalesForce.com to support field initiatives Developed cross-functional relationships with IT, Operations, Finance, Recruiting and Training to seamlessly integrate new division into existing culture Builds, executes and manages team of 20 account executives for technology client Strategic Account Sales and Consulting December 2012 to August 2014 Company Name - City , State Consistently exceeded monthly sales quotas by more than 100% Negotiated prices, terms of sale and service agreements for all programs, applications, and reporting services Oversaw sales forecasting, goal setting and performance reporting for all accounts Independently approached new opportunities in retail, selling outside of our targeted customer base Bundled numerous solutions when working with a customer's specific needs National Sales Manager May 2012 to December 2012 Company Name - City , State Oversaw National Accounts, distributors and broker partners to increase sales and distribution Responsible for sales within mass, food, drug, club and new business development Performed key account reviews, develop strategic market direction and identified competition Created development and expansion plans to ensure market share growth Delivered detailed presentations to key accounts and broker objectives for upcoming year Forecasted sales projections, allowances, promotional activities and prepared category reviews Category Sales Manager March 2011 to April 2012 Company Name - City , State Grew Walmart's business by an additional $3.3M million in revenue during first quarter Co-managed Walmart and Sam's Club account sales Interacted directly with buyers at Kroger, Supervalu, Safeway, Publix, Kehe, Jetro Customized sales reports and presentations utilizing SAP, Retail Link, and other software Created a private label product from development to rollout for large Big Box retailer Strategic National Accounts October 2007 to March 2011 Company Name - City , State Generated $26.8M in sales; grew the business with Sam's Club at Glazer's by 15.98% in first year Increased item distribution by nearly 100% in one high-profile Sam's Club Sold in excess of 3,600 items across many Glazer's categories for Sam's Club Managed vendors and inventory for 68 Sam's Clubs across 5 states Sold and implemented specialty buys to help drive incremental sales Forecasted sales needs to obtain domestic and international goods National Sales Analyst March 2005 to August 2007 Company Name - City , State Vendor co-managed inventories in 9 warehouses across the US Worked directly with Walmart buyers; Made recommendations based on analysis from Retail Link Researched and analyzed lack of distribution, exceptions and anomalies as well as trends National Sales and Marketing Analyst October 1998 to March 2005 Company Name - City , State Detailed responsibilities and achievements upon request Education High School Diploma : Honors, Advanced Diploma South Grand Prairie HS - City , State Technical Skills Microsoft Suite (Excel, Word, Power Point) Salesforce SAP Retail Link
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BUSINESS-DEVELOPMENT
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Objective To obtain a position in the information technology, personnel development, or computer science field to help manage, develop, and support projects and individuals. ADJUNCT INFORMATION TECHNOLOGY INSTRUCTOR Experience Adjunct Information Technology Instructor 01/2014 to Current Company Name City , State Taught courses concerning the Python, Visual Basic, and C# programming languages. Sat on CIT advisory board committee to improve and recruit students to the KCTCS CIT program. Information Technology Instructor and School Technology Coordinator 11/2011 to Current Company Name City , State Responsible for meeting the educational needs of high school students.Instructed classes concerning A+ certification, Cisco certification, web design, programming, game design, and help desk. Taught programming courses concerning C#, Python, Java, and Javascript programming language, as well as taught various web frameworks. STC support staff for CTE Unit to meet staff's technological needs including LMS support, teacher technology training, and maintaining school website. Developed mobile applications with student body to meet district needs. Supervisor of internally ran Help Desk, support ticket maintenance, and department head of technology troubleshooting for staff. Geek Squad Agent 04/2007 to 09/2010 Company Name City , State Set up, tested and configured networks, desktops, laptops and printers. Coordinated hardware and software repair processes with outside vendors. Trained new employees in effective diagnostic and repair procedures. Analyzed software, hardware and network systems for various transmission systems. Configured and installed routers, switches and wireless controllers. Education Master of Science : Computer Information Systems 2015 Murray State University City , State Project Management and Data Analysis Emphasis Master of Arts : Education 2013 Murray State University City , State Educational Technology Emphasis Bachelor of Science : Education 2011 Murray State University City , State Middle School Science and Social Studies Emphasis GPA: 3.69 Information Technology Certifications Comptia - Strata IT Fundamentals Microsoft Technology Associate - Network Fundamentals Microsoft Technology Associate - Windows O.S. Fundamentals Microsoft Technology Associate - Software Development Microsoft Technology Associate - Web Development Skills Google and Microsoft suite experience through coursework and classroom implementation. Familiar with both the educational and information technology fields. Experience in both project management and educating teachers on the use of technology in the classroom . Awards / Recognition / Volunteer Work Kentucky Colonel Award HCHS Curriculum Committee - Vice Chair Cum Laude - Murray State University May 2011
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INFORMATION-TECHNOLOGY
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SENIOR ACCOUNT MANAGER Summary Creative and dynamic communications professional with experience in events, customer service, media and public relations, marketing, and fundraising Highlights Project management Exceptional writer Organized and efficient InDesign experience Deadline-driven Customer service-focused Motivated team player Sound judgment Experience 01/2014 to 01/2016 Senior Account Manager Company Name － City , State Developed custom public and media relations strategy for a variety of clients integrating pr, marketing and social media for maximum impact. Wrote, designed, edited, and distributed press releases and media pitches for clients. Provided updates, serve on committees, and interacted with clients to advise and customize public relation strategy and tactics to achieve goals. Coordinated, managed and executed public relations events; tracked media activity; and problem-solved for public relations and crisis issues. Served as liaison and representative to media and community. Managed website content both Baker PR and clients. Clients included Lord & Taylor, National Center for Adaptive Neurotechnology, Complexions Spa, The Port of Coeymans, Creatacor, and more. 01/2012 to 01/2014 Development Senior Associate Company Name － City , State Responsible for fundraising efforts for individuals at every level; manage and redesign membership benefits program; coordinate and manage events. Developed relationships with donors to achieve financial goals. Managed all details of fundraising events to include budget, negotiating contracts, managing vendors, organizing volunteers and staff to execute events, timeline creation and management, and coordination of communication among departments, guests, sponsors, donors, and vendors. Oversaw reception and receiving line event featuring President Clinton in October 2012. Wrote and designed various fundraising publications in conjunction with creative/marketing department. 01/2010 to 01/2012 Development Manager Company Name － City , State Responsible for fundraising efforts to include events, sponsorships, grants, year end giving, and gift solicitation. Directed public relations events - assist in coordination and execution of annual conference, gala, and golf tournament. Organized and produced Anderson Center video. Managed website revision. Conducted research to identify grant opportunities, and wrote and submitted grant proposals. Managed admissions department: responsible for conducting interviews and tours; coordinate admission process, liaising among family, school district, and related parties; and represent Anderson Center at conferences and marketing opportunities. Wrote, designed, and edited public relations, marketing, advertising, and fundraising publications. 01/2007 to 01/2010 Senior Account Executive Company Name － City , State Assisted in the creation of public and media relations strategy for a variety of clients. Wrote, designed, edited, and distributed press releases and media pitches for clients. Provided updates, served on committees, and interacted with clients to advise and customize public relation strategy and tactics to achieve goals. Clients included Rent-a-Center, Beech-Nut, Invenergy LLC, NYS Rental Dealers Association, Community Health Foundation of Western New York, and Niagara Falls Bridge Commission. 01/2003 to 01/2007 Public Relations and Membership Company Name － City , State Developed public and media relations strategy for second largest non-profit in Columbia County, NY Wrote, designed, and edited pr, marketing, advertising, membership, and fundraising publications. Managed membership program and database; developed and executed special and fundraising events. Managed website content. Project management included: development of new corporate logo and implementation; created brand consistency for COARC publications; created and executed a 40th anniversary event; wrote, organized and produced a COARC video; and directed annual staff recognition and award programs. 01/2002 to 01/2003 Executive Assistant Company Name － City , State Managed daily activities of the Vice President's office in an international agricultural company. Assisted in updating and maintaining vendor database and purchasing-related projects. 01/1998 to 01/2001 Public Relations Coordinator Company Name － City , State Created public relations, sales promotion, and corporate sales publications for what was the largest chain of toy stores in the U.S., problem-solved for public relations issues and corporate sales. Coordinated and organized details for pr events to include community event attended by 10,000 people in Pittsfield, MA and Sony PlayStation National Truck Tour; and provided outstanding customer service. 01/1996 to 01/1998 Recruiter/Cultural Coordinator Company Name － City , State Interviewed and assessed applicants for 35 departments for award-winning health and wellness center. Managed advertising, designed recruiting publications; developed relationships with employment agencies, schools, colleges and community and presented at job/career fairs and business functions. As Cultural Coordinator, oversaw ticket promotion and sales for seven venues. Education Bachelor Degree : Business Communication Florida Institute of Technology － City , State Business Communication Interests Greene County YMCA, board member Henry Hudson Youth Soccer board member/coach Public Relations Society of America, board member, former president Salvation Army volunteer American Red Cross volunteer Berkshire Leadership Program, graduate and steering committee member Columbia County Leadership Program graduate Skills Experience with advertising, budgeting, negotiating contracts, project management, and video creation. Adept at customer service, editing, fundraising,media relations, content creation, and research. Developed grant proposals, marketing collateral, press releases, publications (newsletters, annual reports, year end appeals and more), website content, and communications strategy. Fundraising Software: Raiser's Edge Desktop Publishing Software: InDesign
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PUBLIC-RELATIONS
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FINANCE & ADMIN MANAGER Summary A self-motivated person with a dynamic personality and have more than eight (8) years of working experience in the fields of management, finance, administration, advisor, translator, and tutor. Worked with reputable international organizations for the last 5 years in different positions. Have an excellent command of Dari, Persian & Pashto languages, as well as good understanding and knowledge of English, Russian, Arabic & Urdu language. Achievements Fulbright Scholarship Program – The University of Akron August 2015 - present Full scholarship to complete Master's degree American Scholarship Program – American University of Central Asia August 2007 – June 2011 Full scholarship to complete a four-year Bachelor's degree Work Experience Finance & Admin Manager 10/2011 to 07/2015 Company Name City , State Identified staff vacancies and recruited, interviewed and selected applicants. Conducted new employee orientation to foster positive attitude toward organizational objectives. Advised managers on organizational policy matters and recommend needed changes. Prepared contract- subsidies, financial agreements, suppliers, services, consultancies; Prepared program budget planning; Maintained of accurate cash records; Ensure that all procurement is completed in according with financial policies & procedures; Prepared monthly reconciliation of cash, financial monitoring, accounting and financial plans Measurement Result: Obtained favorable settlements in over 85% of cases Supervised a team over 15 employees. Advisor & Interpeter/Translator 06/2011 to 09/2011 Company Name City , State Translated conversations from Dari to English and vice verse; Organized trip & meetings; Traveled around Mazar Districts; Interviewed with women; Observed the women situation in rural area Preparing report for fundraising Measurement Result: Obtained favorable settlements in over 90% of cases Intern 06/2010 to 08/2010 Company Name City , State Worked in Credit Banking department Worked in Accounting department Maintained records and account for the bank transaction Reported monthly financial statements Prepared daily reconciliation of customer accounts Assistant- Voluntarily 01/2009 to 03/2011 Company Name City , State Communicated with national and international stuff Organized trip Held the responsibility of finance issue Made arrangements for official meetings, conferences, and other events. Measurement Result: Obtained favorable settlements in over 80% Totur 07/2004 to 01/2005 Company Name City , State Applied the required teaching methods for students Training Received Training on Introduction to GIZ financial administration From 30 Oct 2011 to 3 Nov 2011 Financial Administration, procurement, O&R regulation and internal control From 27 Jan 2012 to 3 Feb 2012 Financial Administration and O&R on 27 June 2012 Time management and communication on 2-3 June 2013 Qualification on anti-corruption on 1 July 2013 Communication and team building on 1-2 Sept 2013 IPO-Information Portal Online of the Risk Management on 10 Sept 2012 Financial Management and WINPACCS Cost Control on 11- 16 Oct 2012 Capacity WORKS Training on 23-27 June Education MBA : Business Administration, Conentration on Managment 2017 University of Akron City , State , USA BBA : Business Administration- Concentration on Finance, Banking & Investment 2011 American University of Central Asia City , Kyrgyzstan Language Skills Dari, Persian, Pashto, English, Russian, Arabic, Urdu Computer Skills Operating
Systems MS-DOS, Windows (98, 2000, XP, Vista, 7), Office Suite MS Word, MS
Excel, MS PowerPoint, MS
Access, MS Publisher, MS FrontPage,
Networking Linksys Routers & wirelessBroadband, Web Designing
HTML/DHTML,
FrontPage, Adobe Photoshop, Adobe Photoshop
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FINANCE
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GOVERNMENT RELATIONS, COMMUNICATIONS AND ORGANIZATIONAL DEVELOPMENT DIRECTOR Professional Summary Strategically grounded, highly experienced leader* Quickly establishes trust and effective working relationships * Focus on effective communication between teams * Creative, articulate and resourceful * Successful at team mentoring and develop individuals into leadership *Innovative, energetic and a good sense of humor Skills Work History 01/2014 to Current Government Relations, Communications and Organizational Development Director Company Name – City , State Government Relations and Communications WSDOT Toll Division Leadership: Develops strong partnerships with functional teams throughout WSDOT and region in delivering toll projects. Oversees implementation of continuous improvement and Lean project. Represents the division with the media, government and industry representatives, and citizens. Government Relations: Serves as a strategic advisor to department executives on key tolling, communication and legislative strategies. Communications: Leads strategic communication and government relations delivery plans with internal employees and stakeholders for the WSDOT Toll Division. Distills complex financial and technical information into clear graphic storytelling and understandable communication. Facilitates resolution workshops on policy conflicts between internal and cross functional partners. Leads external communications team leverage of current social media tools. Team: 2 managers, 8 staff Director of Budget and Program Development Washington State Ferries Leadership: Built strong partnerships between diverse internal partners and external stakeholders. Cultivated Lean initiatives and projects in partnership with agency executives. Developed organization's performance management program. Trained, coached and mentored staff to ensure smooth adoption of new program. Initiated rollout of new enterprise software solution for sales reporting. Spearheaded cross-functional initiative to achieve [objective] . 08/2008 to 09/2011 Director of Program Management Company Name – City , State Greco led the Program Management for the AWV program with a $3.125 billion budget. She led high performing global teams with differing goals towards an aligned matrixed organization with direct and adjacent reporting structures. Greco led budget, finance, human relations, communications, real estate services, consultant and third party agreements including railroads. Greco led complex negotiations for executive leadership with differing priorities and goals for technical agreements of the Bored Tunnel project. She was responsible for financial forecasts, budget development and accounting for the AWV program. Directed 5 managers and a team of 33 employees. Developed and rolled out new policies. Hired and trained [number] of staff. Implemented innovative programs to increase employee loyalty and reduce turnover. Partnered successfully with [departments, clients] to produce [positive outcome] . 04/2006 to 08/2008 Project Director, I-90 Corridor and Sound Move Projects Company Name – City , State Directed delivery of design and construction projects for high capacity transit in the I-90 corridor and for the completion of Sound Transit Sound Move projects. Oversaw improved partnering and project coordination between WSDOT and Sound Transit design and engineering teams for direct access facilities and Link light rail on the interstate system. Greco managed the leadership alignment for the Urban Corridors senior management team including the three mega projects, Alaskan Way Viaduct, SR 520 and I-405. 07/1995 to 03/2003 Manager, Aviation Services and Planning Company Name – City , State Oversaw delivery of the WSDOT Pilot and Aircraft Registration Program, Aviation Planning, Outreach and Education Program. Provided leadership support in the reorganization and relocation of the WSDOT Aviation Division. Created the WSDOT Airport Land Use Compatibility Program, which now serves as a national model in protecting airports through local land use planning. Restructured the Aviation System Plan into a dynamic web-based resource tool for the 129 airports in Washington. Managed consultants for delivery of the statewide pavement management program. Provided staff support for the 2002 Joint Legislative Audit Review Committee Aviation Division study and the 1998 State Aviation Policy. Public Affairs Specialist Company Name – City , State Served as spokesperson to national and international media including crisis managementincluding the Pan Am 103 bombing, and numerous aircraft accidents. Provided media training to senior management as well as support during media interviews including the television shows, 60 Minutes and 48 Hours. 09/2011 to 01/2014 Director, Budget and Program Development Company Name – City , State Serves as Director of Budget and Program Development for WSDOT Ferries Division with a $760 million biennial budget serving over 22 million passengers each year. Greco oversaw program management for the operating and capital budgets and established a trend and change management program. Built strong partnerships between diverse internal partners and external stakeholders. Cultivated Lean initiatives and projects in partnership with agency executives. Developed organization's performance management program. She is experienced in interest arbitration for numerous collective bargaining agreements. Greco oversees the organization's performance management program and has a demonstrated ability to inspire and preserve teams. Initiated rollout of new enterprise software solution for sales reporting. Spearheaded cross-functional initiative to achieve [objective] . Strengthened company's business by leading implementation of [project] . Trained, coached and mentored staff to ensure smooth adoption of new program. Education Bachelor of Science : Flight Technology Flight Technology Central Washington University
Executive Management Program, Evans School, University of Washington : Skills arbitration, agency, budgets, Budget, continuous improvement, delivery, Executive Management, financial, functional, Government, graphics, graphic, human relations, Hyperion, I-90, Leadership, Director, Excel, PowerPoint, Microsoft Project, 3.1, Word, Negotiations, Oracle, performance management, Program Development, Program Management, real estate, Sound, strategic, Visio, workshops Additional Information Non-Profit and Community Support Neighborhood Youth Alliance, Founding Director Math and literacy outreach to homeless and children in poverty, Lynnwood, WA Campaign Manager in the successful election John Resha for Lake Forest Park City Council Precinct Campaign Officer, 46th Legislative District 2
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AVIATION
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HR SPECIALIST (INFORMATION SYSTEMS) Experience 02/2013 - 12/2014 Company Name － City , State HR Specialist (Information Systems) Permanent/FT Supervisor: Iris Murray (910-432-2392) Served as Fort Bragg Installation Civilian Personnel Information Systems Manager with full responsibility for establishing and implementing automated personnel policy, providing advisory services, and resolving HR automation user issues. This included system access control, HR automation training administration and instruction, HR automation system software functionality and interface issues, hardware troubleshooting, installation and maintenance, and regulatory and procedural guidance, etc. Systems included: FASCLASS, AutoNoa, USA Staffing, Business Objects Applications (SAP Software), CPOL, DCPDS, CSU, eOPF, ASARS, etc. Designed, constructed, tested, deployed, and maintained organizational SharePoint infrastructure. Designed customized web-based management tools to improve organizational efficiency, communication, and archiving capabilities. Served as the Webmaster for the Fort Bragg Civilian Personnel Advisory Center (CPAC) internet and intranet products with responsibility for ensuring release compliance, proper website structure and architecture, ease of use, and esthetic appeal. Wrote detailed technical plans to maintain organizational functionality in the occurrence of service interruptions due to software incompatibility issues resulting from Network Enterprise Center compliance demands and newly implemented network configurations. Managed storage capabilities and built a detailed archival system to maintain organization's historic documents. Analyzed organizational automation training needs and constructed detailed training plans. Coordinated training registrations for internal and external customer base. Constructed customized slides and literature to meet training needs. Delivered short-term and extended training sessions on HR automation program functionality, troubleshooting, capabilities. Performed onsite and phone-based troubleshooting of HR automation programs. Assisted users with identifying likely causes of functionality problems and employed non-standard and standardized troubleshooting to solve user issues. Managed all user account requests for all Fort Bragg users to include initial request, modifications, and deletions. Provided advisory services to CPAC staff and external managers on automation issues, proper system usage and guidelines, and general account maintenance. 08/2012 - 02/2013 Company Name － City , State HR Specialist Permanent/FT Supervisor: Kimberly Malone (870-540-3077) Served as a senior HR Specialist leading a four-person team in the accomplishment of recruitment and placement work. Responsible for analyzing workforce capabilities and equitably distributing workload to best utilize organizational resources. Set and tracked suspenses and deadlines on assigned work. Set workload milestones and regularly monitored whether my team was meeting the goals as projected and adjusted my approach accordingly to meet production requirements. Assigned and tracked all pre-work to ensure analytical accuracy in the strategic recruitment discussion and job analysis phases. Reviewed all RPA coding and remarks prior to submission for processing. Continually analyzed work practices and processes to gather data for streamlining or process change proposals. Managed all user account requests for all Pine Bluff Arsenal users to include initial request, modifications, and deletions. Provided advisory services to CPAC staff and external managers on automation issues, proper system usage and guidelines, and general account maintenance. Served as the HR Automation Program Administrator. Provided technical assistance and advisory services within the CPAC and to all post-wide users for personnel automation systems. Served as the installation Information Management Officer for HR automation. Performed workforce needs assessments to determine the overall intellectual resources, skill level and training needs of junior HR Specialists and HR Assistants. Advised the HR Officer on learning progression, areas of needed improvement, and recommendations for training of the junior HR workforce. Constructed training materials and performed workforce development training for my organization. Conducted reviews and quality control of all assessments and vacancy announcements of my team prior to publishing and use the resulting observations in the construct of developmental training. Designed and conducted on-site training on HR processes and automation to a workforce of over 1,200 employees. Assessed existing HR training programs and determined the need for adjustment, replacement, or maintenance based on employee feedback and productivity measures. Constructed new training materials and delivered organizationally standardized training. Performed strategic recruitment discussions to determine proper position classification, area of consideration, and overall recruitment plan. Conducted detailed job analysis in concert with hiring managers and subject matter experts. Built and edited vacancies, assessments, and vacancy announcements (Delegated Examining Unit and Merit Promotion) using USA Staffing. Coded personnel actions. Performed post-selection processes. Advised the post Command group and directorate level managers on difficult HR issues, i.e. attrition management, regulatory determinations, etc. Conducted regulatory, organizational, and procedural research, analysis, and synthesis of human resources related laws, policies, and regulatory guidance in order to write proposals to address complex staffing solutions, production focus, and HR process improvement. Analyzed organizational composition and provide position management and classification support to assigned organizations under the General Schedule (GS) and Wage Grade (WG) pay schedules. Advised managers on the position classification process and the use of various classification references and automated tools. Performed routine and non-routine position classification of supervisory, non-supervisory, leader, professional, administrative, clerical, technical, other, and blue collar position. Performed FLSA determinations. Researched and analyzed classification regulations, handbooks, references, and regulatory guidance. Analyzed position description data and write position evaluations. Served as the Priority Placement Plan (PPP) and Reemployment Priority List Program Administrator with responsibility for program operations and performance, data audits, eligibility determinations, conduct of registrant counseling, registrations, and file maintenance. Conducted PPP file and match audits. Continually monitored program to maintain operational and procedural consistency, determine need for process improvements, and ensure registrants are receiving proper service and assistance. 08/2011 - 08/2012 Company Name － City , State HR Specialist Permanent/FT Supervisor: Kimberly Malone (870-540-3077) Served as the HR Automation Program Administrator. Provided technical assistance and advisory services within the CPAC and to all post-wide users for personnel automation systems. Served as the installation Information Management Officer for HR automation Managed organization-wide HR automation account establishment and end-dating. Advised managers and employees on system functionality and limitations. Specialized in the use of Business Objects Applications program to provide Defense Civilian Personnel Data System (DCPDS)-based reports and statistical analysis for the post command group and servicing CPAC. Supervised roll out of new automation processes, e.g. CAC enabling, PPP Pre-requisitioning (ASARS), USA Staffing conversion, etc. Constructed guidance and instructions to assist in resolution of personnel system user issues and informs users of upcoming automation changes or outages. Gathered and analyzed user experience data to determine the need for system adjustment, replacement, or maintenance based on employee feedback and productivity measures. Served as the Pine Bluff Arsenal USA Staffing Super User responsible for implementing Regional changes, keeping the workforce informed of functionality issues, attending bi-weekly Regional meetings to stay abreast of automation developments, maintaining user and customer accounts, building custom notification letters, troubleshooting, and answering questions related to system functions, usage, and regulatory guidance. Created and manipulated automated databases using Microsoft Excel and Microsoft Access. Used varying databases, universes, and data elements to construct complex Business Objects Applications reports. Utilized these reports to retrieve employee statistical and profile information for analysis and interrogatory requests. Provided guidance on merit system principles, prohibited personnel practices, HR regulations, and the development and use of valid selection criteria and processes. Advised management on recruitment strategies, sources, appointment authorities, and special programs. Performed routine and non-routine position classification of supervisory, non-supervisory, leader, professional, administrative, clerical, technical, other, and blue collar position. Analyzed and applied classification standards, SOP's, laws, and regulatory guidance to conduct classification and FLSA determinations on a variety of position including Wage Schedule and General Schedule non-supervisory, supervisory, wage grade, wage leader, and wage supervisor positions. Analyzed position description data and wrote position evaluations. Researched and analyzed relevant federal regulations and guidance to determine legality and options. Crafted suggestions and recruitment strategies for presentation to the post command. Presented monthly HR-related training to a diverse workforce consisting of over 1,200 employees. Served as a peer-to-peer trainer and reviewer on HR functions, e.g. recruitment/placement procedures, vacancy announcement construction, job analysis, suspense tracking, and use of HR automation programs. Coded personnel actions IAW the Guide to Processing Personnel actions and other applicable regulatory guidance. Reviewed and analyzed all personnel actions prior to submission to reconcile any errors or discrepancies. Analyzed quality control RPA data and Open Goodness of Data reports to double check for incorrect event coding. Wrote vacancy announcements, determined qualifications, set pay, and produced merit promotion and DEU referral lists. Analyzed, interpreted and applied recruitment and placement regulatory guidance, laws, and policies. Assisted customers with federal employee benefits programs concerning entitlements, insurance, beneficiaries, Post-56 buy back, retirement preparation, leave, TSP, compensation, etc. Provided advisory services to staff and managers to resolve staffing, classification, pay, action processing, and related personnel issues. Served as the Priority Placement Plan (PPP) and Reemployment Priority List Program Administrator with responsibility for program operations and performance, data audits, eligibility determinations, conduct of registrant counseling, registrations, and file maintenance Education Miller-Motte College － City , State , US Associate : Microcomputer Applications Associate Degree 04/2015 Miller-Motte College, Wilmington, NC United States GPA 3.61 of a maximum 4.0 Credits Earned: 68 Credit Hours Major: Microcomputer Applications Relevant Coursework: Web Development, PC Operating Systems, Project Management, Desktop Publishing, Presentation Graphics, PC Hardware & Software A+, Advanced Database Management, Advanced Spreadsheets, Advanced Word Processing, E-Commerce Capella University Minneapolis － City , State , US Master's : Human Services Master's Degree 03/2010 Capella University Minneapolis, MN United States GPA: 3.67 of a maximum 4.0 Credits Earned: 48 Semester hours Major: Human Services Honors: Cum Laude Accomplishments Major: Human Services Honors: Cum Laude Military Experience 08/2012 - 02/2013 Company Name Specialist Department of the Army, Civilian HR Agency Hours per week: 40 Fort Bragg, NC Permanent/FT Supervisor: Iris Murray (910-432-2392) Served as Fort Bragg Installation Civilian Personnel Information Systems Manager with full responsibility for establishing and implementing automated personnel policy, providing advisory services, and resolving HR automation user issues. This included system access control, HR automation training administration and instruction, HR automation system software functionality and interface issues, hardware troubleshooting, installation and maintenance, and regulatory and procedural guidance, etc. Systems included: FASCLASS, AutoNoa, USA Staffing, Business Objects Applications (SAP Software), CPOL, DCPDS, CSU, eOPF, ASARS, etc. Designed, constructed, tested, deployed, and maintained organizational SharePoint infrastructure. Designed customized web-based management tools to improve organizational efficiency, communication, and archiving capabilities. Served as the Webmaster for the Fort Bragg Civilian Personnel Advisory Center (CPAC) internet and intranet products with responsibility for ensuring release compliance, proper website structure and architecture, ease of use, and esthetic appeal. Wrote detailed technical plans to maintain organizational functionality in the occurrence of service interruptions due to software incompatibility issues resulting from Network Enterprise Center compliance demands and newly implemented network configurations. Managed storage capabilities and built a detailed archival system to maintain organization's historic documents. Analyzed organizational automation training needs and constructed detailed training plans. Coordinated training registrations for internal and external customer base. Constructed customized slides and literature to meet training needs. Delivered short-term and extended training sessions on HR automation program functionality, troubleshooting, capabilities. Performed onsite and phone-based troubleshooting of HR automation programs. Assisted users with identifying likely causes of functionality problems and employed non-standard and standardized troubleshooting to solve user issues. Managed all user account requests for all Fort Bragg users to include initial request, modifications, and deletions. Provided advisory services to CPAC staff and external managers on automation issues, proper system usage and guidelines, and general account maintenance. HR Specialist (Recruitment & Placement/Info Systems) GS-0201-12 08/2012 - 02/2013 Department of the Army, Civilian HR Agency Hours per week: 40 Pine Bluff, AR Permanent/FT Supervisor: Kimberly Malone (870-540-3077) Served as a senior HR Specialist leading a four-person team in the accomplishment of recruitment and placement work. Responsible for analyzing workforce capabilities and equitably distributing workload to best utilize organizational resources. Set and tracked suspenses and deadlines on assigned work. Set workload milestones and regularly monitored whether my team was meeting the goals as projected and adjusted my approach accordingly to meet production requirements. Assigned and tracked all pre-work to ensure analytical accuracy in the strategic recruitment discussion and job analysis phases. Reviewed all RPA coding and remarks prior to submission for processing. Continually analyzed work practices and processes to gather data for streamlining or process change proposals. Managed all user account requests for all Pine Bluff Arsenal users to include initial request, modifications, and deletions. Provided advisory services to CPAC staff and external managers on automation issues, proper system usage and guidelines, and general account maintenance. Served as the HR Automation Program Administrator. Provided technical assistance and advisory services within the CPAC and to all post-wide users for personnel automation systems. Served as the installation Information Management Officer for HR automation. Performed workforce needs assessments to determine the overall intellectual resources, skill level and training needs of junior HR Specialists and HR Assistants. Advised the HR Officer on learning progression, areas of needed improvement, and recommendations for training of the junior HR workforce. Constructed training materials and performed workforce development training for my organization. Conducted reviews and quality control of all assessments and vacancy announcements of my team prior to publishing and use the resulting observations in the construct of developmental training. Designed and conducted on-site training on HR processes and automation to a workforce of over 1,200 employees. Assessed existing HR training programs and determined the need for adjustment, replacement, or maintenance based on employee feedback and productivity measures. Constructed new training materials and delivered organizationally standardized training. Performed strategic recruitment discussions to determine proper position classification, area of consideration, and overall recruitment plan. Conducted detailed job analysis in concert with hiring managers and subject matter experts. Built and edited vacancies, assessments, and vacancy announcements (Delegated Examining Unit and Merit Promotion) using USA Staffing. Coded personnel actions. Performed post-selection processes. Advised the post Command group and directorate level managers on difficult HR issues, i.e. attrition management, regulatory determinations, etc. Conducted regulatory, organizational, and procedural research, analysis, and synthesis of human resources related laws, policies, and regulatory guidance in order to write proposals to address complex staffing solutions, production focus, and HR process improvement. Analyzed organizational composition and provide position management and classification support to assigned organizations under the General Schedule (GS) and Wage Grade (WG) pay schedules. Advised managers on the position classification process and the use of various classification references and automated tools. Performed routine and non-routine position classification of supervisory, non-supervisory, leader, professional, administrative, clerical, technical, other, and blue collar position. Performed FLSA determinations. Researched and analyzed classification regulations, handbooks, references, and regulatory guidance. Analyzed position description data and write position evaluations. Served as the Priority Placement Plan (PPP) and Reemployment Priority List Program Administrator with responsibility for program operations and performance, data audits, eligibility determinations, conduct of registrant counseling, registrations, and file maintenance. Conducted PPP file and match audits. Continually monitored program to maintain operational and procedural consistency, determine need for process improvements, and ensure registrants are receiving proper service and assistance. HR Specialist (Classification/Recruitment & Placement) GS-0201-11 08/2011 - 08/2012 Department of the Army, Civilian HR Agency Hours per week: 40 Pine Bluff, AR Permanent/FT Supervisor: Kimberly Malone (870-540-3077) Served as the HR Automation Program Administrator. Provided technical assistance and advisory services within the CPAC and to all post-wide users for personnel automation systems. Served as the installation Information Management Officer for HR automation Managed organization-wide HR automation account establishment and end-dating. Advised managers and employees on system functionality and limitations. Specialized in the use of Business Objects Applications program to provide Defense Civilian Personnel Data System (DCPDS)-based reports and statistical analysis for the post command group and servicing CPAC. Supervised roll out of new automation processes, e.g. CAC enabling, PPP Pre-requisitioning (ASARS), USA Staffing conversion, etc. Constructed guidance and instructions to assist in resolution of personnel system user issues and informs users of upcoming automation changes or outages. Gathered and analyzed user experience data to determine the need for system adjustment, replacement, or maintenance based on employee feedback and productivity measures. Served as the Pine Bluff Arsenal USA Staffing Super User responsible for implementing Regional changes, keeping the workforce informed of functionality issues, attending bi-weekly Regional meetings to stay abreast of automation developments, maintaining user and customer accounts, building custom notification letters, troubleshooting, and answering questions related to system functions, usage, and regulatory guidance. Created and manipulated automated databases using Microsoft Excel and Microsoft Access. Used varying databases, universes, and data elements to construct complex Business Objects Applications reports. Utilized these reports to retrieve employee statistical and profile information for analysis and interrogatory requests. Provided guidance on merit system principles, prohibited personnel practices, HR regulations, and the development and use of valid selection criteria and processes. Advised management on recruitment strategies, sources, appointment authorities, and special programs. Performed routine and non-routine position classification of supervisory, non-supervisory, leader, professional, administrative, clerical, technical, other, and blue collar position. Analyzed and applied classification standards, SOP's, laws, and regulatory guidance to conduct classification and FLSA determinations on a variety of position including Wage Schedule and General Schedule non-supervisory, supervisory, wage grade, wage leader, and wage supervisor positions. Analyzed position description data and wrote position evaluations. Researched and analyzed relevant federal regulations and guidance to determine legality and options. Crafted suggestions and recruitment strategies for presentation to the post command. Presented monthly HR-related training to a diverse workforce consisting of over 1,200 employees. Served as a peer-to-peer trainer and reviewer on HR functions, e.g. recruitment/placement procedures, vacancy announcement construction, job analysis, suspense tracking, and use of HR automation programs. Coded personnel actions IAW the Guide to Processing Personnel actions and other applicable regulatory guidance. Reviewed and analyzed all personnel actions prior to submission to reconcile any errors or discrepancies. Analyzed quality control RPA data and Open Goodness of Data reports to double check for incorrect event coding. Wrote vacancy announcements, determined qualifications, set pay, and produced merit promotion and DEU referral lists. Analyzed, interpreted and applied recruitment and placement regulatory guidance, laws, and policies. Assisted customers with federal employee benefits programs concerning entitlements, insurance, beneficiaries, Post-56 buy back, retirement preparation, leave, TSP, compensation, etc. Provided advisory services to staff and managers to resolve staffing, classification, pay, action processing, and related personnel issues. Served as the Priority Placement Plan (PPP) and Reemployment Priority List Program Administrator with responsibility for program operations and performance, data audits, eligibility determinations, conduct of registrant counseling, registrations, and file maintenance Certifications RPA CAC DoD Skills Hr, Maintenance, Registrations, Staffing, Training, Access, Account Maintenance, General Account, Access Control, Architecture, Archiving, Csu, Hardware Troubleshooting, Intranet, Microsoft Sharepoint, Sap, Sharepoint, Web Based, Web-based, Audits, Clerical, Coding, File, Flsa, Job Analysis, Operations, Ppp, Quality Control, Recruitment, Technical Assistance, Answering, Benefits, Bi, Business Intelligence, Cac, Compensation, Customer Accounts, Databases, Employee Benefits, Excel, Federal Regulations, Microsoft Access, Microsoft Excel, Ms Access, Statistical Analysis, User Experience, Publishing, Hr Issues, Hr Process Improvement, Human Resources, Process Improvement, Process Improvements, Proposals, Solutions, Training Programs, Ar, Dod, Gsa, Information Assurance, Online Learning, Online Training, Security, Associate, Credit, Database, Database Management, Desktop Publishing, Project Management, Word
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HR
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ACCOUNTANT II Professional Summary Multi-faceted Financial Professional with solid and progressive experience in all facets of accounting and financial management. Skills Accounting and Financial Reporting Experience in Cash Flow Management and Financial Statement Analysis Experience in Account Reconciliations, Accruals, GL Activity, Month End Close, AR, AP, and Billing Progressive experience in Budget Management, SEC & GAAP Compliances Excellent communication skills Superb analytical and problem solving skills Ability to work independently as well as within Team Settings Physically fit to work extra hours with superb schedule flexibility Powerful negotiator Ability to multitask and meet aggressive deadlines Budgeting and finance Extremely organized Self-motivated Conflict resolution Strong verbal communication Strong knowledge and familiarity with Microsoft Excel, Word, PowerPoint, Outlook Perfect knowledge of Accounting software like Lawson, Mas 90, QuickBooks Pro, PeopleSoft, Axiom, Bloomberg Terminal, Nvision, and Imaging Ability to learn new software programs Work History 11/2014 to 10/2016 Accountant II Company Name – City , State Performed month-end General Ledger close and prepared manual journal entries. Prepared balance sheet accounts reconciliation and roll forward schedules. Researched and resolved reconciling items in a timely manner and informed management of any issues. Prepared weekly reconciliation with supporting schedules of the fixed asset registers to the relevant accounting records, and resolved unclear items. Organized and maintained fixed asset register. Prepared monthly provider tax payments Reviewed, analyzed, and approved invoices to determine capital fixed asset versus expense and process CPAR invoices on a timely basis. Performed monthly accruals schedules Prepared depreciation calculation for all fixed assets Reviewed for adherence to capitalization policy and, researched and resolved any related issues. Ensured, calculated, and updated useful lives of all fixed assets are in accordance with company policy. Performed monthly fixed assets retirement/disposal obligations Generated monthly depreciation of capital expenditures. Supported other departments (Account Payable & Purchasing) to research and resolve accounting issues Assisted with internal and external audit activities. Worked directly with [departments, clients, management] to achieve [ result ]. Assisted various business groups with document organization and dissemination during acquisitions. Developed new process for employee evaluation which resulted in marked performance improvements. Supported Chief Operating Officer with daily operational functions. 11/2013 to 12/2013 Senior Accountant (TEMP) Company Name – City , State Assisted in the on-going development of current accounting and reporting functions. Prepared consolidated monthly financial statements of various entities. Led efforts in company's monthly depreciable items reports. Played a major role in catching-up with preparation of Vice President's expense report. Compiled audit documentation. Monitored and documented daily bank transactions. Supported to develop capital estimation report on company's current building project. 02/2012 to 11/2013 Accountant (TEMP) Company Name – City , State Maintained responsibility for accounting and financial management associated with general ledger activity, cash flow management, and financial reporting. Developed accurate and reliable financial statements that aided in business decision-making. Charged with account analysis reports involving bank accounts reconciliation, journal entry preparation, month end close, and preparation of monthly accruals. Played a key role in preparing monthly, quarterly, and annual reporting packages / closing procedures for multiple entries. Prepared inter-company accounts reconciliations. Researched and eliminated financial discrepancies in a timely manner. Assisted in compiling of audit documentation. Supported to develop YTD P&L budget and actual reports including variance analysis activities. Performed full range of financial analysis projects. 12/2011 to 02/2012 Staff Accountant (TEMP) Company Name – City , State Charged with handling general ledger reviews, bank reconciliations, and month end close. Participated in balance sheet reconciliation. Verified daily bank transaction reports while ensuring the financial integrity of data. Performed journal entry adjustments and accruals. Assisted with the field audits, preparation of audit schedules and work papers, accounts payable and accounts receivable Spearheaded the development of ad hoc reports as needed. 08/2010 to 12/2011 Junior Accountant (TEMP) Company Name – City , State Heavily performed billing duties Led efforts to track all cash flows. Played a key role in streamlining billing expenses and introducing process improvements. Championed efforts to reduce outstanding accounts receivable while managing collections efforts. Investigated and resolved billing discrepancies Performed and tracked chargebacks. Pioneered the implementation of new invoicing sales code and delivery methods. Ensured billings were accurately processed within specified deadlines. Researched and reconciled customer accounts. 09/2009 to 07/2010 Equity Research Analyst (TEMP) Company Name – City , State Eliminated financial statement discrepancies by making sure items were accurately entered and balanced. Updated the balance sheet, income statement, and cash flow statement, which included pension plans, leases, contractual obligations, and debt. Identified and analyzed all basic accounting related issues and determined proper methods of resolution exceeding the daily targets. Prepared fundamental analysis on U.S. and European company's 10-Q and 10-K that was filed with SEC. 06/2009 to 09/2009 Bookkeeper (TEMP) Company Name – City , State Performed accounting and finance duties associated with accounts receivable and accounts payable Prepared financial reports that detailed the financial position of the company Processed weekly payroll for over 20 employees Worked with sales tax, states payroll taxes, and federal payroll taxes payments Handled human resources queries as well as processed new hires. 04/2008 to 05/2009 Operation Budget (INTERN) Company Name – City , State Prepared weekly analytical Pay-Hour report for over 10,000 Bus Operator and Bus Maintenance employees Set up variances between budget and actual retrieved from Hyperion for budget modifications decided by management. Analyzed and prepared special report Prepared Audit Travel Expenses Report Assisted Supervisors with ad hoe reporting. Affiliations New York State Society of Certified Public Accountants (NYSSCPA)
*National Association of Black Accountants (NABA)
*CSI International Students Association
ABBY BELLO Education 2012 Master of Business Administration : UNIVERSITY OF PHOENIX - City , State 2009 Bachelor of Science : Accounting Finance & Economics CITY UNIVERSITY OF NEW YORK - City , State Accounting Finance & Economics Skills Account Reconciliations, Accounting, basic accounting, Accounting software, accounts payable, accounts receivable, Accruals, ad, AP, AR, balance sheet, bank reconciliations, Billing, billings, Bloomberg, Budget Management, budget, capital expenditures, Cash Flow, cash flow statement, closing, Excellent communication, decision-making, delivery, documentation, finance, financial, financial analysis, financial management, financial reports, Financial Reporting, financial statements, Financial Statement Analysis, fixed asset register, fixed assets, General Ledger, GL, human resources, Hyperion, Imaging, invoicing, Lawson, managing, Mas 90, Microsoft Excel, Outlook, PowerPoint, Word, Month End Close, payroll, PeopleSoft, problem solving skills, Purchasing, QuickBooks Pro, reconciling, reporting, research, sales, tax, taxes, variance analysis
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ACCOUNTANT
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HR CONSULTANT Summary Detail-oriented 25 years human resources professional who excels under tight deadlines, while anticipating and averting potential problems by proactively streamlining processes to find the perfect applicant. Highlights PHR Certified Professionals in Human Resources Association Excellent interpersonal and coaching skills Recruiting and selection techniques National Human Resources Association Talent assessments Hiring recommendations Background checks Training and development Hiring and retention Compensation/payroll Employee relations Regulatory compliance Affirmative Action compliance New hire orientation Mediation expertise Exceptional interpersonal skills PeopleFluent/Taleo expert Accomplishments Human Resources Reduced employee turnover by 18%. Led the Staffing Planning Committee for years. Created a rewards and incentive program that was cited as the driving force behind branch employee retention rate. Implemented a new hire training program for Branch operations specialists. Supervised HR interns and provided assistance in resume building, training and career path development. Designed a standard exit process and interview survey that was implemented permanently.Revamped the orientation process for all new hires, which was implemented company-wide. Experience 07/2015 to Current HR Consultant Company Name － City , State HR and Career Consultant Consult fortune 500 companies in HR Career consultant for potential applicants Executive Recruiting for Banking Professionals 10/2014 to 05/2015 Director of Customer Strategies-Heart Walks Company Name － City , State Recruited and interviewed applicants for Customer Strategies Team. Directed and managed to maximize positive customer experience for all Heart Walks. Identified staff vacancies and recruited, interviewed and selected applicants. Answered employee questions regarding Heart Walks and resolved any issues. Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems. Defined strategy and business plan for Heart Walks for the Southwest Affiliate including 6 states. Executed integrated advertising campaign across multiple media channels. Implemented and evolved high-impact strategies to target new business opportunities and new markets. Created the look and feel of the organization's online presence in social media forums. 06/2014 to 05/2015 Human Resources-Recruiter Company Name － City , State Recruited and interviewed 100-200 applicants per month. Advised managers on organizational policy matters and recommend needed changes. Directed personnel, training and labor relations activities. Identified staff vacancies and recruited, interviewed and selected applicants. Reviewed federal and state laws to confirm and enforce company compliance. Addressed inquires from employees and management regarding new-hire activity and ongoing employee relation issues. Created and modified job descriptions within all departments. Worked with senior-level management to create fair and consistent HR policies and procedures. Worked with HR advisors and HR representatives on establishing consistent hiring practices. Facilitated monthly meetings to develop strategies that would positively influence workplace relationships. Processed all salary changes stemming from merit increases, promotions, bonuses and pay adjustments. Conducted telephone and onsite exit interviews for all employees. Answered employee questions during the entrance and exit interview processes. Worked closely with HR business partners to facilitate year-end talent reviews and articulate team strengths. Selected and interviewed candidates for all available positions.Created job descriptions to attract a targeted talent pool within the market wage range. All social media and military recruitment. 09/2012 to 05/2014 Talent Attraction Company Name － City , State Conduct reference or background checks on job applicants. Conduct exit interviews and ensure that necessary employment termination paperwork is completed. Confer with management to develop or implement personnel policies or procedures. Contact job applicants to inform them of the status of their applications. Develop or implement recruiting strategies to meet current or anticipated staffing needs. Hire employees and process hiring-related paperwork. Inform job applicants of details such as duties and responsibilities, compensation, benefits, schedules, working conditions, or promotion opportunities. Interpret and explain human resources policies, procedures, laws, standards, or regulations. Interview job applicants to obtain information on work history, training, education, orjob skills. Maintain and update human resources documents, such as organizational charts, employee handbooks or directories, or performance evaluation forms. Maintain current knowledge of Equal Employment Opportunity (EEO) and affirmative action guidelines and laws, such as the Americans with Disabilities Act (ADA). Perform searches for qualified job candidates, using sources such as computer databases, networking, Internet recruiting resources, media advertisements, job fairs, recruiting firms, or employee referrals. Prepare or maintain employment records related to events such as hiring, termination, leaves, transfers, or promotions, using human resources management system software. Provide management with information or training related to interviewing, performance appraisals, counseling techniques, or documentation of performance issues. Review employment applications and job orders to match applicants with job requirements. Schedule or administer skill, intelligence, psychological, or drug tests for current or prospective employees. Schedule or conduct new employee orientations. Select qualified job applicants or refer them to managers, making hiring recommendations when appropriate. Advise management on organizing, preparing, or implementing recruiting or retention programs. Coordinate with outside staffing agencies to secure temporary employees, based on departmental needs. Evaluate recruitment or selection criteria to ensure conformance to professional, statistical, or testing standards, recommending revisions, as needed. Evaluate selection or testing techniques by conducting research or follow-up activities and conferring with management or supervisory personnel. Review and evaluate applicant qualifications or eligibility for specified licensing, according to established guidelines and designated licensing codes. Perform difficult staffing duties, including dealing with understaffed, refereeing disputes, firing employees, and administering disciplinary procedures. Plan and conduct new employee orientation to foster positive attitude toward organizational objectives. Advise managers on organizational policy matters such as equal employment opportunity and sexual harassment, and recommend needed changes. Analyze and modify compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements. Plan and conduct new employee orientation to foster positive attitude toward organizational objectives. Identify staff vacancies and recruit, interview and select applicants. Plan, direct, supervise, and coordinate work activities of subordinates and staff relating to employment, compensation, labor relations, and employee relations. Plan, organize, direct, control or coordinate the personnel, training, or labor relations activities of an organization. Represent organization at personnel-related hearings and investigations. Administer compensation, benefits and performance management systems, and safety and recreation programs. Provide current and prospective employees with information about policies, job duties, working conditions, wages, opportunities for promotion and employee benefits. Analyze statistical data and reports to identify and determine causes of personnel problems and develop recommendations for improvement of organization's personnel policies and practices. Prepare and follow budgets for personnel operations. Maintain records and compile statistical reports concerning personnel-related data such as hires, transfers, performance appraisals, and absenteeism rates. Analyze training needs to design employee development, language training and health and safety programs. Conduct exit interviews to identify reasons for employee termination. Oversee the evaluation, classification and rating of occupations and job positions. Prepare personnel forecast to project employment needs. Allocate human resources, ensuring appropriate matches between personnel. Develop, administer and evaluate applicant tests. Provide terminated employees with outplacement or relocation assistance. 02/1999 to 05/2012 Assistant Vice-President-Human Resources Company Name － City , State Develop or implement recruiting strategies to meet current or anticipated staffing needs. Hire employees and process hiring-related paperwork. Contact job applicants to inform them of the status of their applications. Confer with management to develop or implement personnel policies or procedures. Conduct reference or background checks on job applicants. Analyze employment-related data and prepare required reports. Conduct exit interviews and ensure that necessary employment termination paperwork is completed. Inform job applicants of details such as duties and responsibilities, compensation, benefits, schedules, working conditions, or promotion opportunities. Interpret and explain human resources policies, procedures, laws, standards, or regulations. Interview job applicants to obtain information on work history, training, education, or job skills. Maintain and update human resources documents, such as organizational charts, employee handbooks or directories, or performance evaluation forms. Maintain current knowledge of Equal Employment Opportunity (EEO) and affirmative action guidelines and laws, such as the Americans with Disabilities Act ADA). Perform searches for qualified job candidates, using sources such as computer databases, networking, Internet recruiting resources, media advertisements, job fairs, recruiting firms, or employee referrals. Prepare or maintain employment records related to events such as hiring, termination, leaves, transfers, or promotions, using human resources management system software. Provide management with information or training related to interviewing, performance appraisals, counseling techniques, or documentation of performance issues. Review employment applications and job orders to match applicants with job requirements. Schedule or administer skill, intelligence, psychological, or drug tests for current or prospective employees. Schedule or conduct new employee orientations. Select qualified job applicants or refer them to managers, making hiring recommendations when appropriate. Advise management on organizing, preparing, or implementing recruiting or retention programs. Coordinate with outside staffing agencies to secure temporary employees, based on departmental needs. Evaluate recruitment or selection criteria to ensure conformance to professional, statistical, or testing standards, recommending revisions, as needed. Review and evaluate applicant qualifications or eligibility for specified licensing, according to established guidelines and designated licensing codes. Interests Volunteer of the Year award, Austin, TX 2012 Education Bachelors : BAAS Dallas Baptist University － City , State , United States PHR State Certified Professional of Human Resources High School Diploma Leland High School － City , State Skills ADA, advertisements, benefits, budgets, charts, competitive, counseling, databases, documentation, employee relations, firing, forms, hiring, human resources management, human resources, labor relations, legal, networking, organizing, organizational, performance appraisals, performance appraisals, recruiting, recruitment, research, safety, staffing, supervisory, employee development, employee handbooks. Additional Information ADDITIONAL SKILLS * Volunteer of the Year award, Austin, TX 2012 * PHR State Certified ,United States
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HR
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INTERNAL AUDIT ASSISTANT Professional Summary Communications professional with exceptional writing and editing skills. Extensive experience in print and web content development, media relations and special event planning. Core Qualifications Experienced with Adobe Photoshop and Illustrator Creative at complex problem solving Proficient in Microsoft Office Suite, SCALA, Teamsite, Teammate and Word Press Proficient in AP style guidelines Experience across social media platforms; Twitter and Facebook Superb writer and editor Media relations training Financial communication Deadline-driven Strategic planning SharePoint Deadline-driven Experience INTERNAL AUDIT ASSISTANT March 2013 to June 2015 Company Name - City , State Edit and revise all Audit & Executive reports and presentations to ensure the highest quality of writing Facilitate and coordinate monthly meetings, annual department and manager conferences and other events. Prepare and process expense reports and invoices Planned travel arrangements for 20 executives and staff Created and maintain spreadsheets using advanced Excel functions and calculations to develop reports and lists PUBLIC RELATIONS COORDINATOR January 2012 to February 2013 Company Name - City , State Planned and publicized events, including designing promotional materials for the organization's quarterly and annual Summits and events Assisted in designing marketing materials to attract sponsors for the events Assisted with coordination of community relations activities Wrote articles and press releases for the organization's newsletter Maintained Summit website using WordPress Developed and maintained marketing collateral materials Created and monitored social media content. PUBLICATIONS SPECIALIST April 2004 to November 2010 Company Name - City , State Responsible for project planning and design of numerous departmental strategic and tactical initiatives Managed project planning and schedules for quarterly employee publication, which included identifying tasks, duration, resources and deliverables Researched and gathered information for content of publications Edited economic education material, including bookmarks and publications, distributed to area schools Wrote articles in the Bank's quarterly publication and internal website on employee-related subjects Supervised college interns in the department Wrote press releases, reports and correspondences Worked with graphic designers with layout of publications Managed content on internal and public website; worked with end-users to gauge success of messaging Managed content, software and equipment maintenance for Federal Reserve electronic message board system Managed and maintained crisis communications and business continuity plans for the company Facilitated Fifth District Federal Reserve Bank's regional forums town hall meetings and other events. PRODUCTION ASSISTANT February 1995 to April 2004 Company Name - City , State Integral member of team assigned with the task of design and layout of national business magazine Authored - analytical, investigative, and economic development articles Managed press checks, fact checking, and proof reading for all articles in magazine Served as production coordinator for academic publications and public policy articles written by Federal Reserve System economists (including, typesetting for print, creating and editing graphs, tables, technical charts and figures) Responsible for managing sensitive and confidential information regarding the entire Reserve Bank's crisis management issues Successfully led key project of designing, creating, and implementing Crisis Communications Survey, which resulted in identifying and assessing departmental crisis management training needs Analyzed the survey data and made recommendations to management to improve department's Crisis Management Process Created and maintained Fifth District Federal Reserve Bank's Media Relations Database, which increased tracking efficiencies of incoming media calls and requests Created and edited documents informing staff of Fifth District Federal Reserve Bank policies, procedures and forums Documented, monitored, and resolved Fifth District Federal Reserve Bank's FAQ section on external website, resulting in a redesign of the web page Responsible for the redesign of Fifth District Federal Reserve Bank's Code of Conduct brochure to align with company branding Qualifications and Relevant Experience Demonstrated ability to interact effectively with all levels, including senior management Education Bachelor of Arts Bennett College - City , State Skills AP style, interpersonal skills, community relations, crisis management, Crisis Communications, Database, editing, m onitoring and analyzing news and social media, Microsoft Office Suite, write press releases, problem solving, project planning, proof reading, p lanning and executing employee events, social media platforms, maintain website, writer, written and verbal communications skills
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PUBLIC-RELATIONS
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DIRECTOR OF PROGRAMMING ARTS Professional Profile Tech-savvy Performing Arts Director well-versed in all aspects of event management from inception to completion. Excels in marketing and talent programming, as well as process rethinking and improvement. Qualifications Productivity improvement Detail-oriented Superb time management skills Process improvement Multi-unit operations management Natural leader Unsurpassed work ethic Results-oriented Relevant Experience In my time as the Director of
Programming Arts at DSU, I have drastically improved the bottom line of
shows at the Cox Performing Arts Center and the Tanner Amphitheater and have simultaneously created and funded
permanent improvements and endowments. The Trailblazer Summer Concert Series at
the Tanner went from consistently losing money to net profit in both 2015 and
2016.
By changing the way tickets are
marketed, I was able to generate a 30% increase in season ticket memberships to the Celebrity Concert Series in only one year. I have also created a scholarship
program for College of the Arts students at DSU which financially supported
twelve students in 2016. I sought and obtained donations from the community in
order to completely renovate the Cox Center's Green room and made permanent
improvements to the aesthetics of the stage at Tanner Amphitheater including
adding shade to the performing area as well as new lighting and sound
equipment. All of this was completed without receiving any additional funding from the University. Experience 03/2014 to Current Director of Programming Arts Company Name － City , State As the Director of Programming Arts
at Dixie State University, I am responsible for the cultural arts activities at
multiple venues. The Cox Performing Arts Center (1200 seats) is the home of the Celebrity
Concert Series (CCS) which has been the premier performing arts series in
the area since 1958. I am responsible for the management of the CCS and
my duties include overseeing all programming, marketing, hospitality, financial accounts, administration, and
fulfillment. I am also responsible for interacting with and guiding the
CCS Board of Directors comprised of community leaders and performing arts
enthusiasts. The CCS plays host to a wide variety of entertainment genres.
Our current season includes Manhattan Transfer with Take 6, the Utah Symphony,
The Drifters, GENTRI, and Canadian Brass to name a few.
I am also responsible, during the
summer months, for all facets of programming and management of the Tanner
Amphitheater (1600 seats) in Springdale, Utah at the entrance to Zion National Park. Before
I came to DSU, this outdoor theater was used for a handful of local artists
playing weekend shows on a bare stage. I have completely rethought this venue
by adding visual design elements, incorporating concessions and catering,
seeking and obtaining permits to serve alcohol, and structuring the programming
around two series formats. The first series is comprised of festival-style events where each
performance date is focused on a specific genre of music and marketed as a
standalone event with multiple artists hired for each show. The results have been miraculous as we turned a poorly attended series into an important,
well-attended festival that was supported both by the community and the
tourists staying in Springdale as part of their vacation to Zion National
Park.
The second series is an original
show called, "Sanctuary: The Story of Zion" which was written to
correspond with the centennial celebration of our National Parks. I co-created,
produced, and directed the show as well as assembled and hired the performance
and tech team. This show was based on feedback we received from the area
business owners when asked what kind of entertainment would best be supported by
the tourists who come to the area. Sanctuary tells the story of Zion National
Park though storytelling, music, and the unique usage of video projection to
share testimonials of many prominent Zion Park officials as well as world-class
artists and climbers who call Zion home. 01/2010 to Current Board of Directors Member Company Name － City , State SUSWA continues to be a creative force in the Southern
Utah area by providing a platform for an active group of like-minded
individuals interested in the art of songwriting and performance. SUSWA plans
and implements various clinics for its membership throughout the year. As well,
we create and manage multiple concert series each year in St George, Utah. 01/1994 to 03/2015 Operations Manager Company Name － City , State As Operations Manager/Owner of
Spiral Studios, I was responsible for the daily management of a busy commercial
recording studio. From serving area musicians in a state-of-the-art studio, to
creating production music that has been featured on such networks as Discovery,
Disney, A&E, and many others, I managed each of these activities along with
a talented staff of creative minded engineers and musicians.
Spiral Studios has also been
involved with many festival-style shows by hiring and managing artists and providing A/V equipment. In my time at Spiral Studios, I was able
to create many industry relationships with both entertainers and
management. These relationships have
allowed for a deep understanding of performing arts from the perspective of an
entertainer as well as a director. This
knowledge informs my decisions and gives me a unique perspective in my role as Director of
Programming. I continue to own Spiral Studios but have turned day-to-day operations over to a studio manager and a staff of creative engineers. 01/1994 to Current Musician Company Name － State As a touring/performing musician, I have had the opportunity to travel the world. This musical ability has been the backbone of my career as I have transitioned from performing to audio engineering to managing performing arts facilities and concert series. This experience allows the unique position of a deep understanding of multiple sides of the industry. As I communicate with touring musicians, I have an intimate knowledge of the challenges they face. I completely understand the technical demands and needs of the events I manage. Lastly, I have a firm grasp on marketing and management, which has been central to my 25 year career. Education 1994 Bachelor of Science : Psychology Brigham Young University － City , State , United States Minor in Business with an emphasis in Marketing. Affiliations SUSWA (Southern Utah Songwriters Association) - Board of Directors Celebrity Concert Series - Board of Directors, Chairman Warner Chappell - Staff Songwriter Scorekeepers - Songwriter Amphibious Zoo - Songwriter Skills Sales Software: Showare Audio/Video Software: Pro Tools, Qlab, Adobe Premiere Desktop Publishing Software: Photoshop, Illustrator, Indesign, Wordpress Microsoft Office Suite
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ARTS
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YOUTH ADVOCATE Professional Summary Motivated, enthusiastic, responsible and goal-oriented young educator seeking new opportunities in education and educational background of Psychology and Sociology. Personal and empathetic, with great sense of humor and the ability to bring out the best in others. Skilled in working with children with special learning skills and mental health issues. Motivate and able to bridge student experiences, academic lessons and subjects to real- life situations. Active team member who can effectively collaborate with all stakeholders and establish quality relationships in working with difficult children. Core Qualifications Critical thinker Problem resolution ability Client/family focused Solution-focused counseling Self-starter Dedicated patient advocate Low income and homeless populations Client engagement Quick learner Case management Compassionate Reliable transportation Experience Youth Advocate 09/2015 Company Name City , State Work with youth ages 12-18 that are homeless (for various reasons), living in shelter with personal, social, academic, and life goals. Consult with other professionals regarding the treatment of specific clients. Counsel and prepare residents for their transition back into the community. Quickly respond to crisis situations when severe mental health and behavioral issues arose. Teacher 06/2011 to 04/2015 Company Name City , State Develop individual educational plans (IEPs) designed to promote students' educational, physical, or social development. Confer with parents, administrators, testing specialists, social workers, or other professionals to develop individual education plans (IEPs). Confer with parents, guardians, teachers, counselors, or administrators to resolve students' behavioral or academic problems. Maintain accurate and complete student records as required by laws, district policies, or administrative regulations. Develop or implement strategies to meet the needs of students with a variety of disabilities. Teach students personal development skills, such as goal setting, independence, or self- advocacy. Teacher 06/2008 to 07/2011 Company Name City , State Maintain accurate and complete student records as required by laws, district policies, or administrative regulations. Guide or counsel students with adjustment problems, academic problems, or special academic interests. Modify the general kindergarten or elementary education curriculum for special-needs students. Confer with parents, administrators, testing specialists, social workers, or other professionals to develop individual education plans (IEPs). Develop individual educational plans (IEPs) designed to promote students' educational, physical, or social development. Teach students personal development skills, such as goal setting, independence, or self- advocacy. Mental Health Case Manager 10/2004 to 06/2011 Company Name City , State Maintain confidentiality of records relating to clients' treatment. Encourage clients to express their feelings and discuss what is happening in their lives, helping them to develop insight into themselves or their relationships. Fill out and maintain client-related paperwork, including federal- and state-mandated forms, client diagnostic records, and progress notes. Refer patients, clients, or family members to community resources or to specialists as necessary. Teacher 06/2003 to 07/2007 Company Name City , State Confer with parents, administrators, testing specialists, social workers, or other professionals to develop individual education plans (IEPs). Develop individual educational plans (IEPs) designed to promote students' educational, physical, or social development. Encouraged students to persevere with challenging tasks. Differentiated instruction according to student ability and skill level.Encouraged parents to take an active role in their child's education. Accomplishments Maintain accurate and complete student records as required by laws, district policies, or administrative regulations. Develop individual educational plans (IEPs) designed to promote students' educational, physical, or social development. Confer with parents, administrators, testing specialists, social workers, or other professionals to develop individual education plans (IEPs). Develop or implement strategies to meet the needs of students with a variety of disabilities. Teach students personal development skills, such as goal setting, independence, or self-advocacy. Guide or counsel students with adjustment problems, academic problems, or special academic interests. Bachelors Degree in Psychology and Sociology Master's in School Administration/Supervision 45+ hours of Masters level course in school counseling Certified in Special Education K-12 Passed the Praxis Series 10 years of related teaching experience Five years of related mental health experience Experience with dealing with families and conducting meetings Silver National Career Readiness Certificate Education Master of Education May 2016 LIBERTY UNIVERSITY City , State GPA: GPA: 3.57 GPA: 3.57 Bachelor of Arts : Psychology/Sociology May 2003 NORTH CAROLINA WESLEYAN COLLEGE City , State GPA: GPA: 2.72 Psychology/Sociology GPA: 2.72 Master of Education School Administration Jun 2006 CAMBRIDGE COLLEGE City , State GPA: GPA: 3.82 GPA: 3.82 High School Diploma Jun 1997 EASTERN SENIOR HIGH SCHOOL State Skills Mental Health, Excel, PowerPoint, Windows, Microsoft Word, Quality Teaching
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ADVOCATE
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ACCOUNT DIRECTOR Summary Dedicated professional with experience necessary in food and beverage for excellent guest service. Seeking to deliver great service and great food while maintaining the financial responsibility and core standards of any operation. Highlights Certified Executive Chef Certification in Nutrition Certified in Human Resource Management and Supervision American Culinary Federation Member Certification in Professional cooking theories Graduate of the Culinary Academy of South Dakota Experience Company Name City , State Account Director 06/2013 to Current Responsible for entire food service operation and maintaining good Client relations for the company. Duties include as Account Director, Meeting and exceeding budgetary requirements for the company while meeting clients' needs out lined in contracted agreement. Maintaining sanitation to State Regulations. Responsible for all Employee HR management at a unit level. Assist in Company district with Training other management team members in budgetary compliance and proper ordering procedures to ensure maximum profit margins are reached. Assist and support area with catering functions as needed. Company Name City , State Executive Chef 09/2012 to 05/2013 Responsible for all culinary operations under the Food and Beverage Director in a high end retirement community. Primarily responsible for all production, including off site catering including venues up to several hundreds of guests. Supervised a team of 32, and ensure all employees maintained sanitation guidelines to ensure efficient, safe, and sanitary food production, preparation, and presentation. Duties also include menu development, inventory control, purchasing, and cost control projects, training, sanitation, and personnel management to include hiring, counseling, coaching and developing. Company Name City , State Executive Sous Chef 05/2010 to 09/2012 Assisted with all culinary operations under the Executive Chef at the largest hospital in the Memphis area. Primarily responsible for all production for Café and Patient Service.also a high volume Doctors lounge. Supervise a team of 20, and ensure all employees adhere to all HACCP and Joint Commission sanitation guidelines to ensure efficient, safe, and sanitary food production, preparation, and presentation. Duties also include assisting with menu development, inventory, ordering and purchasing, food cost control projects, training, sanitation, and personnel management to include hiring, counseling, coaching and developing. Company Name City , State Sous Chef 09/2007 to 05/2010 Assisted with all hospital catering and menu development and implementation. Assisted in training all cooks while insuring all employees adhere to all HACCP and Joint Commission sanitation guidelines to ensure efficient, safe, and sanitary food production, preparation and presentation. Duties also include assisting with menu development, inventory, ordering and purchasing, food cost controls, training, and sanitation. Company Name City , State Line Chef 01/2006 Preparation of all menu items in a fine dining restaurant and convention center located near the Cascade Mountains. Assisted in the fabrication and creation of all lunch and dinner entreesas well as assisting the chef for all catered functions in the banquet hall. Responsible for the creation of all homemade soups as well as executed weekly menu changes. Participated in weekly learning sessions with executive chef to expand knowledge of local farm to table cuisine, including wine pairing. Company Name City , State Line Chef 01/2005 Opened and setup kitchen for daily operation. Preparation of all menu items including creation of various soups and lunchtime specials. Prepped all necessary items for dinner and late night menus. Trained all new employees on each station for proper service performance. Executed all menu items for lunch and dinner as well as maintained overall sanitation of service line. Company Name City , State Line Chef 01/2004 Assisted in grand opening. Demonstrated all cooking methods in a Fine dinning Model. Fluent in sanitation and kitchen safety. Complete set up and breakdown of entire kitchen. Prepped all foods needed for following service. Company Name City , State Sous Chef 01/2003 Hired from intern to Line Chef to Sous Chef in three months. Became primary leader of all culinary operation in absence of Executive Chef. Responsible for instructing culinary staff in daily operations, including station assignment, and facilitation of pre shift meetings. Direct liaison between kitchen operation, management team, and front of house members. Maintain inventory for daily production of food. Oversee operation, insuring quality control, proper sanitation and HACCP guidelines. Extensive knowledge of all recipes and SOP's. Assist in creative development of weekly specials and meals for guest with special dietary needs. Company Name City , State Line Chef 01/2002 Worked as line chef while in culinary school. Responsible for evening preparation of entrees and restocking of the service line for the following dinner service. Company Name City , State Line Chef 07/2002 Assisted new ownership in implementing and upscale dinning program as well as build a foundation for catering events. Preparation of all menu items including creation of various soups and lunchtime specials. Prepped all necessary items for dinner and late night menus. Trained all new employees on each station for proper service performance. Executed all menu items for both lunch and dinner as well as maintain overall sanitation of service line. Company Name City , State Line Chef, Prep Chef 01/2000 to 01/2002 Assisted with grand opening of the restaurant. Promoted to assistant kitchen manager within four months. Knowledge of all kitchen stations and their functionality. Demonstrated all cooking methods. Fluent in sanitation and kitchen safety. Complete set up and breakdown of entire kitchen. Prepped all foods needed for following services. Skills coaching, cooking, cost control, counseling, clients, Client relations, creative development, hiring, HR, Human Resources Management, instructing, inventory, inventory control, Director, meetings, personnel management, profit, purchasing, quality control, safety, SOP, Supervision Education Diploma : Culinary Arts 1 2003 Culinary Academy of South Dakota , City , State Culinary Arts
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CHEF
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HEALTHCARE EFFECTIVENESS DATA AND INFORMATION SET COORDINATOR (HEDIS) Career Focus Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative. Energetic, results-oriented team-player eager to bring strong administrative skills to a growing company in need of top-level support. Responsible Office Manager versed in mediating employee conflict and running efficient daily business operations. Effective Organization and Communication Skills / Master New Concepts Quickly / Initiate Document Control and Processing Information / High Level Customer Service and Detail Oriented / Report Composing and Document Presentation / Thorough Investigation and Monitoring / Patrol and Crowd Control Access Core Qualifications Microsoft Office Suite expert People-oriented Organized Exceptional communicator Deadline-oriented Schedule management Report analysis Medical terminology Experience Healthcare Effectiveness Data and Information Set Coordinator (HEDIS) 08/2013 to Current Company Name City , State Healthcare Effectiveness Data and Information Set Coordinator (HEDIS). Educate and inform members about past due clinical services that improve member health outcomes and increase Health Plan HEDIS rates. Make outbound calls to members; providing assistance with obtaining services by assisting with appointment scheduling, arranging transportation, and conducting reminder calls and/or emails. Conduct HEDIS provider chart request calls and faxes to support medical record capture for HEDIS supplemental data review and abstraction. Record and document all member and provider outreach activity using Microsoft Office Suite applications and web-based technology. Review member Health Plan eligibility using Georgia's Medical Management Information System (MMIS). Review member claims data to determine need for services using the Health Plan proprietary information system. Identify and refer members to internal programs and services like Case Management and Disease Management. Maintain strict confidentially and ensure compliance with Health Insurance Portability and Accountability ACT (HIPAA) during all outreach activities. Managed incoming and outgoing calls for busy medical office. Successfully established effective systems for record retention by creating database for daily correspondence tracking. Scheduled and confirmed appointments for entire management team. Loss Prevention/Security Officer 12/2011 to 02/2013 Company Name City , State Partnered with local store management to meet strategic loss prevention objectives. Executed internal and external surveillances using state-of-the-art detection and investigation systems. Prepared data for property and damage reports, recording malfunctioning of facility equipment, and attended weekly staff meetings to discuss the damage reports. Detected and apprehend shoplifters, processing and recovering of merchandise, prepared case reports on theft details and maintained an effective relationship with local law enforcement agencies. Represented Macy's in court proceeding related to apprehensions and ensured high execution of company security measures designed to control store and shrink. Developed staff training for designated stores. Security Officer 07/2010 to 10/2011 Company Name City , State Patrolled designated areas watching for unusual conditions that create security concerns or safety hazards. Monitored and authorized entrance and departure of employees, visitors, and other persons to guard against theft and maintain premise security. Investigated, prepared reports, and maintained written logs on accidents, incidents, and suspicious activities. Answered telephone calls, taking messages, and answered questions providing information during business and non-business hours. Observed departing personnel to protect against theft of company property and ensured authorized removal of property was conducted within appropriate client requirements. Account Receivables/Administrative Assistant 07/2007 to 10/2008 Company Name City , State Investigated discrepancies, issued debit memos, reviewed aging balance reports to identify past due accounts, collection calls, and month-end close activities. Accounts receivable reconciliations; utilized collection screens to quickly analyze account and met department goals by reducing delinquency and controlling losses at a considerably high margin. Fielded all calls on 12- line multi phone system, responded to email and fax inquiries, managed mail and client trafficfor the body shop, upgraded office filing system for improved efficiency in locating customer files, handled all official company correspondence, analyzed and reconciled all final billing statements to ensure the correct amount of funds were collected and applied before file closeout. Displayed excellent interpersonal skills and phone manner during interaction with insurance agents, co-workers, and the public. Calculated time cards for department employees in preparation of submitting payroll, collected and applied all funds received from various insurance companies such as State Farm, USAA, Allstate and Geico to the appropriate client auto claim accounts in a timely manner. Detention Specialist 07/2002 to 10/2005 Company Name City , State Supervised Central Control and Tower Controls in the Detention Center. Completed intake and release of detainees. Interacted with defendants, attorneys and the general public, providing them imperative information. Processed accounting functions of paperwork in the Bonding Department. Performed other duties as assigned. Answered incoming/outgoing calls on the switchboard regarding inmates' custody issues and guided them by resolving their predicaments. Probation Case Specialist 07/2000 to 12/2001 Company Name City , State Retrieved criminal records to update history with new charges and probation status on various specialty systems. Maintained statistical data concerning case processing activities for three probation officers and performed various financial transactions. Performed other duties as assigned to include handing all incoming/outgoing calls from magistrate court judges, attorneys, probation officers and the general public. Experience Customer Service Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Data Reporting Compiled statistical data, such as patient admissions, discharges, deaths, births and types of treatment given. Document Organization Developed and created effective filing system to accelerate paperwork processing. Medical Records Reviewed medical records for completeness, assembled records into standard order and filed records in designated areas according to alphabetic and numeric filing system. Multitasking Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment. Education Certified Medical Office Assistant : Medical Administration 2009 Kennesaw State Continuing Education City , State , USA •Medical Office Receptionist/Support Specialist, Patient Scheduling, Medical Records/Documents, CMS 1500 Medical Billing, Medical Terminology/Basic Anatomy and Physiology, Specialized Billing/Reimbursement, Business Skill and Management, 80 hour Medical Externship at WellStar Medical Center, Certified CPR w/AED Skills Accounts receivable, Administrative Assistant, Basic Billing, CMS, excellent interpersonal skills, CPR, email, faxes, filing, law enforcement, loss prevention, Medical Billing, Medical Terminology, Microsoft Office Suite, Management Information System, payroll, safety, Scheduling staff training, switchboard
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HEALTHCARE
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STAFF ACCOUNTANT Summary Professional Accountant and Bookkeeper with 12 years of experience with accounts receivable and payable. Detail-oriented bookkeeping professional with 3+ years experience applying financial and managerial accounting practices. Skills SAP, Great Plains Dynamics, Sage50, QuickBooks Pro, ACT, Microsoft Word, Excel (Pivot tables and VLook Up) Access, PowerPoint Experience Staff Accountant 09/2015 to 09/2017 Company Name City , State Supported Regional Finance Manager with special projects and other responsibilities as assigned. Handled monthly accrual process for 22 expense accounts. Full responsibility for all fixed assets; maintained detailed depreciation schedules. Conducted monthly reconciliations of all balance sheet accounts to ensure their accuracy. Reconciled 4 bank accounts (250+ transactions per month), researched and resolved all issues. AP: Reviewed, processed and reconciled invoices ensuring timely payment (500+K monthly). Monthly analysis of AP process led to an improved aging schedule and 20% increased cash flow. AR: Receipt and posting of all payments to ledger (SAP); Weekly analysis of AR process which led to an increased cash flow by 90% by decreasing outstanding AR. Assisted with internal audit by providing all necessary data to minimize billable hours. Streamlined accounting processes and maintained appropriate documentation to improve procedures in accordance with company policies and SOX compliance. Researched and resolved discrepancies as well as financial related inquiries. Performed month-end/year end close, financial statement preparation and budget variances and assisted management to resolve variances. Staff Accountant 09/2012 to 12/2014 Company Name City , State Worked closely under the supervision of the Controller and Director of Accounting. Experience in GAAP accounting and monthly closing processes. Researched and resolved financial inquiries from management at 48 campus locations. Reconciliation of 40 bank accounts on a monthly basis. Posted necessary monthly journal entries to the general ledger (Great Plains Dynamics). Compiled and analyzed transactions primarily related to: cash, fixed assets, inventory & sales tax. Liaison with external accounting firm during audits. Processed accounts payable; including purchase order entry, invoice approval and entry, follow up with vendors, aging reporting. Paid approximately 100,000K in funds via wire transfers to suppliers on a weekly basis. Treasurer 01/2011 to Current Company Name City , State Implemented the accounting process, policies and procedures in accordance with US GAAP. Bank account maintenance and financial transactions oversight. Developed the annual budget and analyzed actual revenue and expenses against the budget. Kept the board informed of trends, concerns, assessments of organization financial health. Completion of all financial reports in a timely manner and made available to the board. Accounts Receivable/Audit Clerk 02/2009 to 08/2011 Company Name City , State Researched and implemented a new remote deposit banking system. Processed an average of 200 checks on a daily basis via a bank remote system. Created and balanced several accounting spreadsheets. Prepared and managed reports for executive management. Posted month and year end journal entries. Researched, verified and corrected the validity of account discrepancies. Worked with various departments and built stronger working relationships organization wide. Data Analyst Assistant 12/2006 to 10/2007 Company Name City , State Project VPO: Assessed 2500 foreign accounts within a 6 month period. Achieved and maintained a 90% Customer Satisfaction rating. Verified and researched data for 500 Savings Bonds accounts on a daily basis. Tracked and updated non-nationals accounts preventing over one million dollars in fines. Indexed, verified and scanned 1200 IRA accounts on a monthly basis. Keyed interest and tax ratesfor over 350 accounts holders daily. Education and Training Masters of Accounting May 2016 Nova Southeastern University City , State Bachelors of Business Administration : Accounting August 2012 Florida Atlantic University City , State Accounting Associates of Arts : Accounting May 2007 Western International University Online Accounting Skills Accounting, accounts payable, accrual, AP, AR, balance sheet, banking, Bonds, budget, cash flow, closing, Controller, Customer Satisfaction, documentation, executive management, Finance, financial, financial reports, financial statement preparation, fixed assets, funds, general ledger, Great Plains Dynamics, internal audit, inventory, ledger, Director, Access, Excel, PowerPoint, Microsoft Word, order entry, Pivot tables, policies, processes, QuickBooks Pro, reporting, Sage, sales, SAP, SOX compliance, spreadsheets, supervision, tax
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ACCOUNTANT
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BANKING CENTER MANAGER Summary Professional/Manager skilled at informing clients about products and services and recommending the best options to meet their needs. Excellent interpersonal skills. *Versatile Sales Professional with background in banking and finance. Consistently meets bank and customer service standards. *Results-oriented professional with over 7 years in sales and branch management. *Highly detail-oriented professional successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management. Seeking a fulfilling position that offers growth opportunities and allows me to utilize my leadership skills and experience. Highlights Exceptional customer service Sales expertise Reliable Excellent communication skills Strong work ethic Friendly Energetic Approachable Flexible Team player Organized Accomplishments Consistently achieved a quarterly goals Consistently helped associates development for new roles(promotions) Selected to Market leadership team for Financial Center Managers Experience Banking Center Manager August 2012 to Current Company Name － City , State Banking Center Manager is responsible for managing a consumer banking center. BCM is responsible for leading, managing and coaching a team of sales and service professionals to meet and exceed sales targets, ensure the operational excellence of the banking center and create an excellent customer experience. BCM acts as 'general manager' and is responsible for executing the One Team model by ensuring collaboration between banking center teammates and on-site specialists. BCM demonstrates key behaviors to drive banking center success. BCM ensures customer's needs are met by executing lobby leadership. Observe banking center team in action through the eyes of the customer. Supervise and coach teams on proper execution of key banking center plays. Communicate with Consumer Market Managers, conduct performance assessments and update staff on business developments. Manage all aspects of a successful business including resource management, operational excellence, managing partnerships, associate development and proficiency building and retaining customer relationships. Proactively identify and manage risk in every business, product, and service transaction leveraging the risk framework. Create workforce stability by cultivating an engaged and well coached team. Personal Banker January 2010 to August 2012 Company Name － City , State Personal Bankers (PBs) are responsible for offering and selling financial products and services (i.e. Credit Cards, CDs, Loans) to both consumer and small business customers. Routinely work with customers and small business clients, to build and deepen relationships by uncovering financial needs, and recommending the best products, services and solutions to meet those needs. Ensure the customer's needs are met by partnering with the appropriate specialist and/or teammate to serve the customer's banking, small business, mortgage and investment needs. PB helps to create an excellent customer experience. Proactively manage risk in every business, product, and service transaction leveraging the Risk Framework. Sales and Service Specialist August 2007 to February 2010 Company Name － City , State Provides customer solutions to moderately complex or escalated issues by providing seamless delivery of service, sales and/or fulfillment requests by answering calls, text messages or emails in a contact center environment. Requires knowledge of multiple products and ability to deepen or retain relationships through service and sales. May perform routine account-related transactions. Involves referring customers to the appropriate line of business for products not supported. May be required to solve problems and investigate/resolve a wide variety of issues and requests that include gathering additional information, setting expectations and working with other support organizations to fulfill the request. May handle escalated issues by successfully navigating the organization to resolve customer requests. Routes, maintains and tracks outstanding servicing requests and provides thorough follow up. Education Bachelor of Arts : Corporate Fitness , 2005 Minot State － City , State Minor in Business Management Associates : Business Admin , 1999 Frank Phillips College － City , State Business Admin Skills banking, coach, coaching, Credit, clients, delivery, financial, general manager, leadership, managing, Market, selling, sales
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BANKING
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HR ADMINISTRATOR/MARKETING ASSOCIATE
HR ADMINISTRATOR Summary Dedicated Customer Service Manager with 15+ years of experience in Hospitality and Customer Service Management. Respected builder and leader of customer-focused teams; strives to instill a shared, enthusiastic commitment to customer service. Highlights Focused on customer satisfaction Team management Marketing savvy Conflict resolution techniques Training and development Skilled multi-tasker Client relations specialist Accomplishments Missouri DOT Supervisor Training Certification Certified by IHG in Customer Loyalty and Marketing by Segment Hilton Worldwide General Manager Training Certification Accomplished Trainer for cross server hospitality systems such as Hilton OnQ , Micros Opera PMS , Fidelio OPERA Reservation System (ORS) , Holidex Completed courses and seminars in customer service, sales strategies, inventory control, loss prevention, safety, time management, leadership and performance assessment. Experience HR Administrator/Marketing Associate
HR Administrator Dec 2013 to Current Company Name － City , State Helps to develop policies, directs and coordinates activities such as employment, compensation, labor relations, benefits, training, and employee services. Prepares employee separation notices and related documentation Keeps records of benefits plans participation such as insurance and pension plan, personnel transactions such as hires, promotions, transfers, performance reviews, and terminations, and employee statistics for government reporting. Advises management in appropriate resolution of employee relations issues. Administers benefits programs such as life, health, dental, insurance, pension plans, vacation, sick leave, leave of absence, and employee assistance. Marketing Associate Designed and created marketing collateral for sales meetings, trade shows and company executives. Managed the in-house advertising program consisting of print and media collateral pieces. Assisted in the complete design and launch of the company's website in 2 months. Created an official company page on Facebook to facilitate interaction with customers. Analyzed ratings and programming features of competitors to evaluate the effectiveness of marketing strategies. Advanced Medical Claims Analyst Mar 2012 to Dec 2013 Company Name － City , State Reviewed medical bills for the accuracy of the treatments, tests, and hospital stays prior to sanctioning the claims. Trained to interpret the codes (ICD-9, CPT) and terminology commonly used in medical billing to fully understand the paperwork that is submitted by healthcare providers. Required to have organizational and analytical skills as well as computer skills, knowledge of medical terminology and procedures, statistics, billing standards, data analysis and laws regarding medical billing. Assistant General Manager Jun 2010 to Dec 2010 Company Name － City , State Performed duties including but not limited to, budgeting and financial management, accounting, human resources, payroll and purchasing. Established and maintained close working relationships with all departments of the hotel to ensure maximum operation, productivity, morale and guest service. Handled daily operations and reported directly to the corporate office. Hired and trained staff on overall objectives and goals with an emphasis on high customer service. Marketing and Advertising, working on public relations with the media, government and local businesses and Chamber of Commerce. Executive Support / Marketing Assistant Jul 2007 to Jun 2010 Company Name － City , State Provided assistance to various department heads - Executive, Marketing, Customer Service, Human Resources. Managed front-end operations to ensure friendly and efficient transactions. Ensured the swift resolution of customer issues to preserve customer loyalty while complying with company policies. Exemplified the second-to-none customer service delivery in all interactions with customers and potential clients. Reservation & Front Office Manager Jun 2004 to Jul 2007 Company Name － City , State Owner/ Partner Dec 2001 to May 2004 Company Name － City , State Price Integrity Coordinator Aug 1999 to Dec 2001 Company Name － City , State Education N/A , Business Administration 1999 Jefferson College － City , State Business Administration Marketing / Advertising High School Diploma , College Prep. studies 1998 Sainte Genevieve Senior High － City , State Awarded American Shrubel Leadership Scholarship to Jefferson College Skills Accounting, ads, advertising, analytical skills, benefits, billing, budgeting, clients, Customer Service, data analysis, delivery, documentation, employee relations, financial management, government relations, Human Resources, insurance, labor relations, layout, Marketing, marketing collateral, medical billing, medical terminology, office, organizational, payroll, performance reviews, personnel, policies, posters, presentations, public relations, purchasing, reporting, statistics, website.
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HR
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BENEFIT ADVOCATE Career Overview Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Core Strengths Strong organizational skills MS Word, MS Excel, MS PowerPoint, MS Office Publisher Outlook Loan Servicing Systems: MSP/Fidelity, SEAS and Image Viewer Legal Search Engine: Lexis Nexis, Westlaw, CRM Selling System Citrix, online medical software: Encoder Pro and MedPolicy Negotiation competency Active listening skills Seasoned in conflict resolution Sharp problem solver Courteous demeanor Employee relations specialist High customer service standards Customer service management expertise Troubleshooting skills Telecommunications knowledge Work Experience Benefit Advocate March 2015 to Current Company Name - City , State Provide excellent customer service by responding to customer interactions via the telephone, email, or internet, in a professional, courteous, accurate manner while recording a brief overview of communication. Resolves customer inquiries and concerns with first call resolution; assist with the members needs regarding benefits, eligibility, claims, financial spending accounts and correspondence. Answers customer's questions to help guide and educate them through selecting the best benefit plan options, maximize the value of their health plan benefits by helping them understand and select quality care providers. Intervene with care providers (doctor's offices) on behalf of the member to assist with appointment scheduling or connections with internal specialists for assistance. Assist in negotiating fees with healthcare providers on behalf of members. Encourages self-sufficiency by assisting members in navigating company websites, cell phone applications, and tools. Take ownership of each call to build rapport by providing resolutions on behalf of the member in real time. Creates, generates, and initiates requests for customer callbacks to allow research and follow-up with the customer. Research complex claims issues across multiple databases and work with support resources to resolve customer issues in addition to collaborating with other departments to resolve escalated issues. Provide benefits education and status on previously submitted pre-authorizations or pre-determination requests. Exceeds the performance goals established for the position in the areas of: efficiency, call quality, customer satisfaction, first call resolution and attendance. Participates in and supports the development and implementation of special projects. Research and solve claims and billing issues. Helps members with eligibility and benefits coverage questions. Interfaces with insurance carriers, physicians, hospitals and other healthcare providers. Online Customer Service Representative Aerotek Contractor December 2014 to February 2015 Company Name - City , State Provide excellent customer service by responding to customer interactions via the telephone, email, or internet, in a professional, courteous, accurate manner while recording a brief overview of communication. Contracted/temporary assignment assisting customers with enrolling for online banking, resetting user names and passwords. Responsible for updating accounts with correct information for proper reception with advanced access codes for financial transfers and bill pay. Assisted assist customers with accessing their accounts due to customer account protection blocks that prevent fraud and offer advanced protection. Senior Customer Service Representative September 2013 to April 2014 Company Name - City , State Xerox Corporation Provide excellent customer service by responding to customer interactions via the telephone, email, or internet, in a professional, courteous, accurate manner while recording a brief overview of communication. Provided Services for Wellpoint Insurance. Handled the needs of medical professionals providing excellent customer service. Verified benefits and eligibility of medical policies, claim statuses. Researched and confirmed ICD-9, CPT & Diagnosis codes are billable and valid based on medical necessity via online medical software Encoder Pro and MedPolicy. Sales Representative/Holistic Health Coach March 2011 to December 2014 Company Name - City , State Provide excellent customer service by responding to customer interactions via the telephone, email, internet, or in person in a professional, courteous, accurate manner while recording a brief overview of communication. CEO/COO of Health and Wellness/Weight Management Company. Successfully sold over thirty thousand dollars in first six months of business. Managed a team of nine health coaches, who traveled the country networking and building the brand. Successfully conducted both cold and warm sales calls. Persuaded clients to adopt unhealthy lifestyles and eating habits. Conducted weekly consultations via the phone or video chat and/or social media forum. Collaborated one-on-one with clients, identified dieting and weight loss challenges, set realistic dietary goals and designed weight management menus. Collaborated with clients to create options to achieve healthy results according to body type. Coached, observed, monitored results, altered individual programs and celebrated milestones. Duties also included office management, customer support for online order status, history. Logged, tracked and managed leads, contacts, organizations, partners, vendors and suppliers. Office management, administrative support, including new health coach recruiting and training, filing, deposits, and trade shows, conferences and weight release parties. Successfully supported branding with the ability to communicate healthy lifestyle practices and behavior modifications to clients, maintained knowledge base of products, nutrition and a healthy and active lifestyle. Effectively used consulting, coaching, customer service, inside sales and aggressive phone skills to maximize revenues. Strategically utilized reports to meet performance expectations achieve goals and hit sales quotas. Resolved customer issues and escalations. Mortgage Insurance Customer Service Representative June 2008 to June 2011 Company Name - City , State
Subject
Matter Expert (SME) solely selected to train new hires by the contracted company
(Wells Fargo). Promoted
to Senior Mortgage Insurance Customer Service Representative. Provide
excellent customer service by responding to customer interactions via the
telephone, email, or internet, in a professional, courteous, accurate manner
while recording a brief overview of communication. Inbound
customer service representative for hazard insurance clients. Assisted
borrowers and external customers. Maintained hazard and flood lender placed
insurance policies on mortgage loans. Assisted
with manual production and the training and development of new hires on
specific campaigns.
Educational Background Associate of Science : Paralegal Colorado Technical University Coursework in Paralegal Studies Skills Accounts payable and receivable, Administrative support : filing, researching Banking, billing, branding Consulting Customer Service, customer support, telephone Data entry: MS Excel, MS Office, Outlook, MS PowerPoint, Publisher, MS Word Employee training Human resource: recruiting, payroll, policies, quality, rapport, insurance, coaching Medical Billing and coding: ICD-9, ICD-10 Mortgage loans, negotiating, networking Office management: selling, sales, scheduling, taxes, phone skills, phone, trade shows, type, video, websites
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ADVOCATE
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SALES AGENT Core Qualifications Compliance Policies and Procedures (CSC) People Soft Query (DynCorp) Experienced in the use of Deltek Costpoint, PeopleSoft, Oracle and SAP. Proficient in the use of Microsoft Office software. Email programs include Outlook and Lotus Notes. Excellent Internet research skills. NCMA member. Experience Sales Agent September 2016 to Current Company Name － City , State Prepare documents such as representation contracts, purchasing statements, closing agreements, leases and deeds. Accompany buyers during visits to and inspection of property, advising them on the suitability and value of the homes based on current market conditions. Evaluate mortgage option helping clients obtain financing at the best rate and terms. Provide expertise and advice to clients and prepare their home to be competitively priced and sell quickly. Principal Subcontracts Administrator July 2012 to May 2016 Company Name － City , State Performed comprehensive support for high dollar and visibility government contracts to include involvement in proposal preparation, evaluation, source selection, price analysis and financial reporting. Reviewed and performed in-depth analysis of supplier proposal responses to ensure the most responsive, responsible subcontractor was selected for award. Negotiated subcontract terms and provided interpretation and advice to the Program Manager concerning the requirements of the subcontract, to ensure compliance with the FAR and company policy. As the senior level Administrator in the department, I provided guidance and work leadership to less-experienced Subcontracts Administrators. Subcontracts Administrator August 2009 to July 2012 Company Name － City , State Responsible for managing cradle-to-grave (Capture to Closeout) procurement process for over forty five (45) major Task Orders, valued at 1 Billion dollars. Supported the development and execution of over 90 proposal efforts with up to fifteen (15) subcontractors per program. Procurement activities involved purchasing hardware and software products; construction projects; aircraft maintenance and training programs; associated labor and training projects for simulation technical services
Prepared bids, processed specifications, progress and other reports; advised management of contractual rights and obligations; compile and analyze data, and maintain historical information, while working closely with program managers, project managers, finance and engineering. Subcontracts Administrator/Buyer June 2008 to June 2009 Company Name － City , State Provided cradle-to-grave administration of assigned subcontracts and task orders with a cumulative value of over 20 million dollars. Issued and negotiated pre-award agreements (i.e. teaming and non-disclosure agreements). Prepared the solicitation documents for complex acquisitions to include statements of work, terms and conditions or flow-down terms and conditions, bid or performance evaluation factors, and other measures incorporated into the Requests for Proposal as may be appropriate for the procurement. Reviewed customer solicitations, issued subcontractor RFPs and negotiated pricing and terms in order to protect the company's interests and provide a cost savings. Developed and negotiated all post-award subcontract documents to ensure compliance with Government regulations, prime contract requirements, and company policies. Issued subcontract or task order modifications as necessary. Resolved subcontractor payment issues. Subcontracts Administrator October 2006 to May 2007 Company Name － City , State Conducted proposal preparation, negotiation, administration, and customer contact activities that provide for proper contract acquisition and fulfillment in accordance with company policies, legal requirements, and customer specifications. Prepared RFPs and bid packages, conducted bidders' conferences, analyzed and evaluated proposals, selected and recommended subcontractors, wrote awards, and administered resulting subcontracts. Negotiated and coordinated additions, deletions, or modifications as needed. Developed specifications, work statements, and terms and conditions for the procurement of specialized materials, equipment, and services valued over 20 million dollars. Participated in the development of subcontract policies and procedures. Buyer August 2004 to October 2006 Company Name － City , State Conducted procurement actions for various Government programs in accordance with the prime contracts, FAR, DFARS, company policies and CPSR requirements. Analyzed purchase requisitions; initiated RFQs/RFPs; reviewed bids; selected vendors; negotiated terms, conditions and pricing of materials or services to be procured; issued purchase orders or subcontracts by utilizing Costpoint. Provided an overall cost savings to the company of over $20,000. Completed all necessary file documentation to include price analysis, memorandums of negotiation, determination of commerciality, etc. Tracked vendor delivery of products or services and expedited orders as needed. Provided support for subcontracting activities with NDAs, Teaming Agreements, Consultant Agreements, Subcontract Modifications and Task Orders. Associate Buyer November 2000 to August 2004 Company Name － City , State Conducted solicitations for bid from suppliers; tabulated and analyzed bids to secure lowest or best value; developed price analysis, prepared and placed purchase orders; maintained PO files in compliance. Identified new sources and procured products and services with emphasis on seeking out women and minority suppliers to assist in the achievement of subcontracting goals in accordance with FAR/DFARS. Education B.S : Management/Psychology , 1997 University of Maryland － City , State Management/Psychology Subcontract Management (JA White & Associates, Inc.)
*Time Management & Organizational Skills (Rockhurst University) Skills acquisitions, Business Writing, closing, hardware, conferences, Consultant, contracts, clients, delivery, documentation, Email, finance, financing, financial reporting, Government, Government regulations, inspection, interpretation, leadership, legal, Lotus Notes, managing, market, materials, Microsoft Office software, Outlook, negotiation, Internet research, Oracle, Organizational Skills, PeopleSoft, People Soft, Policies, pricing, prime, Procurement, progress, proposals, Proposal, proposal preparation, purchase requisitions, purchasing, SAP, simulation, Time Management, training programs
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SALES
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SALES ASSOCITE Professional Summary Dedicated to motivated to maintain customer satisfaction and contribute to company success. Skilled and committed to addressing customer concerns with speed, accuracy and professionalism. Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Core Qualifications SAP Active Listening Skills Certified Forklift Operator Quick Learner Strategic thinker* Experience 10/2016 to Current Sales Associte Company Name － City , State Received and processed cash and credit payments for in-store purchases. Placed special merchandise orders for customers. Shared product knowledge with customers while making personal recommendations. Worked as a team member to provide the highest level of service to customers. Maintained friendly and professional customer interactions. Helped customers apply for the store credit card Met incoming customers and provided immediate assistance. Completed purchases with cash, credit and debit payment methods. Answered incoming telephone calls with professional and knowledgeable responses. 03/2015 to 10/2016 Warehouse Company Name － City , State Ambassador- help train new hires on how to stow items by Amazon standards Stower - Put items on the shelves that need to be put up to be sold to customers or sent to other fulfillment center. Picker - Pick items from the shelves to be shipped to customers. Receive- take items from the boxes that they are delivered in and place them in totes to be stowed on the shelves IOL - Inventory in Odd Locations - I hunt for items that has been stowed wrong, or brought in wrong or needs to be put up by stowers. Destroy- Trained to log in and destroy items that have expired or broken that is not returned to the customer. Also how to do donations to be given to local organizations that are in need. 10/2014 to 03/2015 Warehouse Company Name － City , State Worked for a temporary agency inside of Amazon LLC. Stower - Put items on the shelves that need to be put up to be sold to customers or sent to other fulfillment centers. I was also a coach for the temporary agency for 3 month where I coached new hires during peak season (Thanksgiving and Christmas Holidays). I also give back feedback for quality and productivity and also watch Stowers work to see how they were doing what they could do better, how they were trained and if they had any barriers or problems that they were running into as they were working and then report it back to the supervisor. 08/2014 to 09/2014 Customer Service Company Name － City , State Call center for Bank Of America Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Deposit section, answer calls for customer calls concerning their banks accounts. Making transfers, balance inquires, travel flags, and other inquires that the customer has. 09/2013 to 08/2014 Courier Company Name － City , State Pick up and deliver parts state wide for trucks and heavy machinery. 08/2012 to 08/2013 Barn Assistant Company Name － City , State I worked with the foals until they were two years old: keeping them social, teaching manners, how to lead, stand, be brushed, clipped and helped them adjust to standing for farrier and vet care. There are many things that show horses must learn to accept, as they begin their show careers. I prepared the horses, grooming and braiding for horse shows. I also transported horses to the vet, other barns and show grounds. 04/2011 to 07/2012 Cashier Company Name － City , State Took phone orders and shipped out products to customers. Assessed customer needs and responded to questions. Cleaned and straightened work area. Operated cash register with proficiency. Provided professional and courteous service at all times. Greeted customers promptly and responded to questions. Counted and balanced cashier drawers. 04/2008 to 06/2008 Cycle Counter Company Name － City , State Used SAP to preformed cycle counting for inventory control. I fixed any discrepancies that I found during daily counts in the SAP system. 03/2008 to 04/2011 Assistant Trainer Company Name － City , State I helped train and care for AQHA horses for show and sale. I showed horses for the clients in Florida, Georgia, North and South Carolina at AQHA shows. I transported horses to vet, show grounds and other barns. I lived on the premises, and was responsible for checking on the horses day and night. 10/2000 to 12/2007 Procurement Associate Company Name － City , State Equipment operator working compaction presses and conveyor furnaces. Set up new process under the supervision of plant manager. Shipping and receiving: Shipping clerk: Pulling inventory, packing and shipping product to customers per sales orders. Receiving clerk: Received shipments from other divisions, check packing lists, entered into SAP and placed in inventory. Logistic and Procurement: Used SAP software to issue purchase orders for manufacturing supplies. Issued manufacturing work orders, coordinating with sales department. Placed orders for product to be bought from different divisions within the corporation to be inventoried or used in manufacturing. 04/1998 to 10/2000 Kennel Worker Company Name － City , State Conducted physical exams and other routine health care procedures. Managed shelter for animals and arranging for adoption or euthanasia of confiscated animals. Adhered to high standards of safety, cleanliness and professionalism. Assisted veterinarians in examining animals. Restrained animals during veterinary procedures. I worked for two years as a kennel worker and other odd jobs. Evaluated animals brought in by the control officers and public. Education 1998 High School Diploma Lugoff Elgin High SChool － City , State Skills agency, balance, Call center, cash register, cashier, coach, clients, customer service, cycle counting, Equipment operator, fashion, Forklift Operator, Inventory, Inventory control, Listening, machinery, Strong organizational skills, peak, Pick, Procurement, quality, Quick Learner, Receiving, safety, sales, SAP, Shipping, Strategic, supervisor, supervision, teaching, phone
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SALES
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ACCOUNTANT Summary Flexible bookkeeper/ accountant who adapts seamlessly to constantly evolving accounting
processes and technologies. Highlights Account reconciliations Accounts Payable/Receivable Complex problem solving Bank reconciliations Creative Problem Solving Budget analysis & preparation Effective time management Complex problem solving Excellent managerial techniques Cost accounting Multi-Task Management General ledger accounting Strong communication skills Periodic financial reporting expert Strategic planning Intuit QuickBooks specialist SAP Accomplishments My professional accomplishments are in the area of gaining well rounded accounting
knowledge about the business and communicating how the bottom line is affect by decisions. I was part of a team that created, advised and implemented SAP in North America while
working for Colgate. At other businesses I helped implement several different accounting
software solutions. Experience 08/2016 to 03/2017 Accountant Company Name － City , State Handled the day to day accounts payable, accounts receivable, monthly financial closing, work in process, and sales tax. 01/2007 to 08/2016 Co-Owner Company Name － City , State Created a business plan to help preserve a historic landmark building and encourage economic
development in Historic downtown Rogers. Created from scratch Poor Richard's Art (an artist
co-op) and then purchased The Rabbit's Lair and turned it into a fabric & fiber center that
became one of the top 10 shops in America. Handled all day to day operations, finances, management of employees, strategic planning,
and worked with City of Rogers to help with beautification and implementation of events. 11/2001 to 01/2007 Owner Company Name － City , State BKP was created after I had my daughter and wanted a more stay at home job. It turned into
a bookkeeping/accounting firm that had 7 employees and over 120 different business
customers. BKP specialized in small businesses that needed a bookkeeper to come to their site and keep
their accounting records up-to-date and train them in the day-to-day accounting needs. BKP was sold to Beall-Barclay is 2005, where I became the Business Development Manager. 09/1999 to 06/2001 Accounting Manager Company Name － City , State Hanna's was a company that had grown so fast it needed process, procedures, and software
to bring it up to speed. While I was there we implemented new software, audits, and
inventory controls for the retail shops. 09/1997 to 09/1999 Cost Accounting Manager Company Name － City , State My job was to implement SAP software. Starbuck's was going through their manufacturing
processes and creating a cost accounting system. It was a fabulous job, I just found the
Seattle gray days too hard. 06/1989 to 09/1999 Cost Accounting Manager Company Name － City , State I begin as a cost-accountant for the Irish Spring portion of manufacturing at the Kansas City,
Ksplant. It was a time of change, automation of the manufacturing process, and upgrading
software to SAP. This is where I fell in love with accounting and helping the manufacturing
team understand how it worked for them or against them. During my time at Colgate, I was
involved in the cost of unions, strikes, complete downsizing of administrative roles, different
general managers of the facility, and working with New York on monthly reports and annual
budgets. Other projects included the creation of the Cost Accounting system and processes
with the CPA firm hired to implement the software. My counter-part and I flew up to NY
each week to work on this and then flew back each Thursday to work on our regular jobs. Once SAP was up and running for Colgate, I was transferred to Hill's Pet Nutrition in
Topeka, KS as the Cost Accounting Manager to implement SAP. 02/1985 to 01/1989 Accounting Manager Company Name － City , State Speaco Foods was a manufacturing facility (multi-state) that made vinegar, juices, hot sauce and
mustard. It was a family owned business that I worked at all my summers during high school
and college. I worked in the manufacturing plants until I graduated college. Once I graduated
college, I worked in the accounting department. I started in Accounts Payable, then
receivables and then inventory control. My role in the accounting was to implement new
software, train others, and get the inventory and cost accounting systems up and running. Before I left Speaco Foods, I became the Accounting Manager. Education 1985 Bachelor of Science : Business Administration University of the Ozarks － City , State , USA Business Administration Affiliations
Main Street Rogers Skills Account reconciliations, accounting, accountant, Accounting Manager, accounts payable, accounts receivable, administrative, artist, Art, automation, Bank reconciliations, bookkeeping, bookkeeper, Budget analysis & preparation, budgets, Business Development, business plan, closing, Strong communication skills, Cost Accounting, CPA, Creative Problem Solving, fast, financial, financial reporting, General ledger accounting, inventory, inventory control, managerial, manufacturing process, manufacturing
processes, problem solving, processes, QuickBooks, retail, sales, SAP, Strategic planning, tax, time management, upgrading
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ACCOUNTANT
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HR EMPLOYEE RELATIONS SPECIALIST Summary Dedicated and self-motivated professional with experience in providing outstanding support
to business partners. Skillful in tracking details, office management, and following-up with internal
and external partners to ensure ontime completion of projects. Possesses easily transferable skills such as organization, working with teams, time
keeping/payroll and business writing. Highlights ADP Payroll System Microsoft Office Suite (Word, Excel, Outlook, Publisher and PowerPoint) Accomplishments As a Programs Director, created a fundraiser for the United Negro College Fund that raised over $2500. Planned networking events for employees Held leadership roles within the Order of the Eastern Star where responsible for membership, accounting, and event planning Experience 02/2015 to Current HR Employee Relations Specialist Company Name － City , State Conducted Investigations and resolutions of workplace issues/inquiries from field employees and management. Served as a partner for managers and employees by ensuring application of company policies and procedures. Created and conducted training for hourly and salaried employees. Support performance management process for all employees. Partnered with Equifax and Unemployment Cost Control to research and respond to unemployment claims. 02/2014 to 02/2015 Store Operations Associate Company Name － City , State Monitored inventory control, processed physical counts of all merchandise, organized and secured all inventory
(including cellular devices and accessories), and responsible for shipping and receiving of inventory. Investigated and resolved any inventory discrepancies. Merchandising, assist with floor sets, create service desk tickets for defective equipment. Processed customer trade-in's and returns (cellular devices and accessories). Provided general customer service and process account payments to assist account holders. 01/2001 to 01/2013 Clerical/Staff Associate IV Company Name － City , State 02/1753 Verified and updated business caption listings in (database) Common Suite System using setup forms
received from the Directory Marketing Unit group. Review each Directory Listing Report in detail to confirm the accuracy of the data. Correct discrepancies between written order requests and database system. Interpret, verify, analyze and input listings from advertising orders. Input payroll, provided payroll administrative support for employees. Execute directory specific reports to prepare the white pages business section for final printing and
shipping to external customers. Conducted training sessions for all new hires on writing service orders via NetMeeting (web-based) and
classroom setting. Created learning materials including policy & procedure manuals utilized company wide. Education Bachelor of Science : Network Information & Technology Administration Eastern Michigan University － City , State Network Information & Technology Administration MBA : Management Davenport University － City , State Currently enrolled Skills Critical Thinking Conflict Resolution Leadership Integrity Customer Service Human Resource Training Microsoft Office Suite Volunteer Associations Order of the Eastern Star - Unity Love Miriam #66, Worthy Matron, Secretary, Treasurer.
Served in leadership, treasurer, and secretarial roles within the organization. Chaired and co-chaired
Fundraising events to support charitable causes. AT&T Community Network - Michigan Chapter, Assistant Programs Director
Organized fundraisers to support United Negro College fund program, raised over $2500 to support
Annual scholarship funds for local students. Metro Detroit Visitors Bureau -
Served in hospitality to assist visitors with guidance and direction, answer any questions pertaining the local area.
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HR
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FINANCE DIRECTOR Summary Remarkably astute and analytical professional with over 12 years of hands-on experience in diverse accounting and finance management, human resources, facilities administration, and policy interpretation and implementation. Versatile with excellent ability to work independently or as part of a team. Highly skilled in financial and accounting analyses, combined with strong organizational, communication, and leadership abilities. Experience 01/2012 to 06/2016 Finance Director Company Name － City , State Administer 137 million in federal funding to over 15K low income families in Miami Dade County Create monthly executive reporting package identifying key drivers & metrics of forecasted performance against budget & prior forecasts. Participates with Senior Management to establish economic objectives & policies for the company Oversees internal, external & regulatory audit processes Direct the development & implementation of the corporate annual operating plan & monthly forecasts & initiatives Accounting and Tax Develop, assess, and maintain, and update as appropriate, general accounting systems, policies, and procedures to ensure that proper information is reported in accordance with IRS and US GAAP. Liaison with external auditors, Develop and support financial reporting internal controls, Responsible for the submission of accurate and timely data for financial reporting purposes to Senior Management and headquarters. Responsible for the treasury of North American companies including cash planning and reporting to Senior Management and Headquarters. Accountable for the maintenance and administration of the general accounting systems, including upkeep of the general ledger. Accountable for all day-to-day financial activities within the Hub, including payables, bank transfers etc. Ensure filing for all applicable income, property, sales and use tax returns for the US and Canada (Federal and Provincial taxes). Support audits for all tax matters (external, internal and tax audits). Coordinates the work of the external and internal auditors and supports the work of the tax consultants Updates the tax model and calculates the tax accruals. Ensures the timely and accurate filing for sales taxes and the filing for income taxes. Leading Accounting & Finance Team: Utilizes interpersonal & communication skills to lead, influence, & encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example Provide excellent leadership by assigning team members & other departments managers' clear accountability backed by appropriate authority. Leverage strong functional leadership & communication skills to influence the executive team, & own team. Payroll Preparation and Administration Oversee all payroll functions to ensure that employees are paid in a timely and accurate manner Process and submit statutory and benefits remittances on time Collaborates with Human Resources in identifying retirement and benefit programs and negotiating rates with benefit brokers. Ensures compliance to Affordable Care Act reporting requirements Maintaining Financial Goals: Ensure P&L are documented accurately & timely Develops & support achievement of performance goals, budget goals, team goals Lead continuous improvements of measuring & reporting of receivable Procurement Lead the company's procurement and vendor management strategies in support of current requirements and company growth. Assures a formalized approach to the treatment of suppliers with respect to competitive bidding, not to exceed pricing, optional pricing for follow-on quantities, price reductions for subsequent lots, liquidated damages and long-term contracts. Assures documentation standards are established and followed for correspondence between procurement and suppliers in the form of negotiation files, memorandums to file, trip reports and significant verbal communications with suppliers. 01/2008 to 01/2012 Corporate Controller Company Name － City , State Financial Management / Oversight: Responsible for all accounts, ledgers, and reporting systems to make sure they are in compliance with appropriate GAAP standards and regulatory requirements Ensure that trial balance accounts are reconciled with the proper support schedules and related documents are complete and properly filed Consistently analyze financial data and present financial reports in an accurate and timely manner Participate as a member of the Finance department team in the annual budgeting and planning process Support the CFO in engaging the board's audit and finance committees around issues and trends in financial operating models and delivery Cash Management: Manage the process of daily depositing of funds from both contracts and sales Monitor cash position and ensure wires to the field and to selected vendors are done timely Constantly analyze cash flow position and perform monthly organizational cash flow forecasting Compliance/Processes: Provide oversight to all compliance activities within the Finance department Review global policies and processes in an ongoing manner to maintain best practices Participate in the review and any amendments to the existing Finance Policies and Procedures Provide leadership, proper planning, and management during the annual federal telecommunication and all other global audits, including those for non US offices. Supervision: Provide oversight to global team to ensure collaboration and communication are consistent Provide supervision and mentorship to the finance/accounting team Build the capacity of the team and constantly provide support and training to increase productivity and job satisfaction of the team Complete evaluations in a timely manner and follow up accordingly. This can include Performance Improvement Plans or recommendations for promotions, etc. Work with team for setting ongoing overarching goals. 03/2003 to 12/2007 SR Tax Analyst Company Name － City , State Review and correct Trust Returns (1041), Corporate Returns (1065), and apply CT K-1 to non-residents tax payers. Receive over 200 calls daily from tax payers, and help resolve related tax issues. Review and make adjustments on income tax bill for refund accounts. Education 2004 BA : Business Eastern CT State University Business 2007 MST/Taxation University of Hartford Skills Accounting, general accounting, accruals, approach, trial balance, benefits, budgeting, budget, cash flow, analyze cash flow, Cash Management, interpersonal & communication, communication skills, competitive, contracts, decision making, delivery, documentation, drivers, Senior Management, filing, Finance, Financial, analyze financial data, Financial Management, financial reports, financial reporting, forecasting, functional, funds, general ledger, Hub, Human Resources, leadership, negotiating, negotiation, organizational, payables, Payroll, Policies, pricing, Processes, Procurement, reporting, sales, sound, Supervision, Tax, taxes, tax returns, telecommunication, treasury, vendor management
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FINANCE
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CONSTRUCTION BOOKKEEPER Summary Accounting Professional offering 13 years experience in bookkeeping and an effective, analytical approach to identifying and solving complex problems. Highlights Intuit QuickBooks specialist General ledger accounting skills Ethical approach to finance Strong communication skills Complex problem solving Accounting operations professional Fiscal budgeting knowledge Managerial aptitude Manufacturing and job costing experience Proficient in outlook, excel, word Broad knowledge of office equipment Excellent computer skills Web Savvy Benefits and 401 k administration HR experience Pa Notary Public Accomplishments Increased efficiency and alleviated work loads by creating a new Excel financial recording system. Increased profit by working with vendors to reduce cost of goods Established new credit criteria for new accounts. Customize reports for individual businesses Track expenses and accounts receivable Reduce paper clutter, organize files Successfully worked through accounting system change over. Trained staff on Quickbooks Implemented on line services to improve efficiency Experience Construction Bookkeeper , 09/2016 to 12/2016 Company Name － City , State Completed a temporary roll for a construction company located in Southern New Jersey. In this roll I cleaned up and organized the data that was and was not entered into Quickbooks, worked with Builder Trend to map information correctly in to Quickbooks. Entered all vendor bills and expenses and invoices into Builder Trend for job costing, paid high volume of accounts payable. Balanced monthly bank statements and credit card accounts. Ran monthly reports in Builder's Trend and Quickbooks. Provided accountant with end of year information as requested. Bookkeeper , 01/2015 to 08/2016 Company Name － City , State AR/ AP Payroll Administration Sales Tax Filings Monthly Financial Reports Construction Contracts Payment Applications Job Costing Insurance Certificates. Converted old accounting system to Quickbooks Office Manager/Full Charge Bookkeeper , 08/2003 to 01/2015 Company Name － City , State Maintenance Supply company with 6,000 customers and 30 vendors. Supervised office of 10 employees. Full charge processing of all accounts receivable and payable. Reconcile bank and credit card accounts .Record general ledger entries Establish customer credit lines and set up credit accounts with vendors Processed payroll Prepared federal and state tax returns Analyzing general ledger accounts to identify and resolve variances or unidentified items Prepare and post cash deposit to the AR system and generates supporting reports Review and post lock box and wire payments Process manual and recurring credit card payments, ACH payments, credit memos, charge backs, returns, bad checks, and check requests Research root causes of unidentified payments and perform adjustments Assisted in collection efforts. Did weekly Accounts Receivable Aging reports, mailed out reminders and made follow up phone calls Logged all results. Manage all petty cash and office supply expense accounts. Bank Branch Manager , 01/1990 to 08/2003 Company Name － City , State Total involvement with all customer service including problem solving, on the spot decision making, leading and motivating the team. Supervised eleven employees. Performed reviews, disciplinary reports, attendance and performance records. Increased sales by motivating sales team Maintained deposits over 30 million and loans over 10 million. Followed bank guidelines and regulations. Updated confidential employee banking information with accuracy and speed. Education High School Diploma : 1985 Mastbaum Area Vocational Tech － City , State Business
Certifications Quickbooks Pro Advisor Skills Accounting, Accounts Receivable, administrative, Adobe software, AR, banking, billing, budgeting, Strong communication skills, credit, customer service, decision making, documentation, finance, financial reporting, general ledger, general ledger accounts, General ledger accounting, Managerial, office, payroll, problem solving, QuickBooks, Quickbooks Pro, Research, sales, tax, tax returns
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CONSTRUCTION
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BUSINESS DEVELOPMENT MANAGER Professional Summary Served as resourceful and self directed business development manager. Defined and executed strategies and operations while leading collaborative full project cycles with National and Local Governments across Southern Africa. Spearheaded projects which improved life and health for over 40M people by providing low cost, safe, clean and reliable renewable energy- solutions to the complex regional electricity problem. International development experience and effective record of leading sales, strategic plans and financial reporting across three continents resulting in sales and project development operations of over $50m USD. Served as high-performing, award-winning and data driven Intelligence Analyst at the National Security Agency while performing duties as an Airman in The United States Air Force. Core Qualifications Experience in project management and driving product implementation Business development and strategic partner management Proven track record of initiating, implementing, and successfully driving new business opportunities from relationships with partners Ability to think strategically about complex issues, driving thoughtful recommendations and action plans Demonstrated ability to influence and communicate cross-functionally and across all levels Results-oriented Adept multi tasker Strong proposal writer Analytical problem solver Operations management Contract negotiation/review/drafting Financial records and processing Report generation and analysis Experience with execution and shaping complex agreements Accomplishments Generated a pipeline of more than $20m in net new opportunities in 12 months. Spearheaded company-wide prospecting, closing and project management endeavors for entire SADC region. Established 3 new corporate accounts averaging $15m in sales. Expanded multi-lateral relations with Middle East and USA to strengthen security and partnership. Received Global War on Terrorism Service Medal. Rolled out new company products in just 8 months, resulting in the largest Government investment in solar lighting. Experience Business Development Manager 09/2013 Company Name City Developed strategic and operational relationships across 3 Foreign Governments. Exceeded targeted sales goals by $24m USD. Generated new accounts by implementing effective networking and content marketing strategies. Directly managed multi-million co-operative budgets supporting global GTM strategy. Identified strategic partnerships and gathered market information to gain a competitive advantage. Created value propositions, international programs and strategic plans while maintaining multi-location, International accounts. Cultivated relationships with key players in various industries to create ongoing and mutually beneficial referral systems. Developed growth plans by identifying key clients and targets. Leveraged lead generation tools to increase profitability and product presence in the marketplace. Collaborated with account executives to penetrate new accounts and identify potential customers. SALES MANAGER 01/2010 to 01/2012 Company Name City , State Assisted financial director and other company leaders in due diligence and negotiations related to acquiring or disposing of assets. Collaborated with senior leadership team to monitor business performance in all areas including, but not limited to, capital allocation, sales, acquisitions and marketing. Coordinated and managed major proposal processes from initiation to implementation. Led data analysis resulting in comprehensive global strategies. Designed and implemented strategic sales plan including new product development; increasing sales by over 20%. Mastered MS Office to highlight financial models and analysis to suggest investment opportunities. Strong aptitude for analytical and financial modeling with demonstrated attention to detail and sales. Intelligence Analyst TS//SCI 11/2002 to 11/2007 Company Name City , State Identified strategic partnerships and gathered market information and other data to gain a competitive advantage. Complied and delivered performance updates and planning meetings for Agency executive team. Conducted international research, data gathering and analysis in direct support of POTUS / SECDEF. Education Bachelor of Science : Management 2013 Rutgers University City , State , USA Executive Education; Management Stanford University Graduate School of Business City , State , USA Additional Information Passion for making lives better across the world. Distinctive problem solving and analytical skills, combined with impeccable business acumen and ability to communicate confidently, effectively and persuasively. Desire to make significant contribution to a growing International organization. Measurable business strategy and operational experience. Coordinated initiatives and projects and delivered timely results for global organizations. Global Entry Passport Holder / U.S. Citizen Skills Account Management Analytical Skills Asset Management Budget Business Development and Operations Closing and Negotiation CRM Financial Modeling Leadership Networking MS Office Research Teamwork Strategic Planning
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BUSINESS-DEVELOPMENT
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CAR SALESMAN Summary of Skills Administration and Management Customer and Personal Service Judgment and Decision Making Negotiation Sales and Marketing Building and Construction Operation and Control Professional Experience Car Salesman February 2015 to May 2016 Company Name － City , State Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand. Locate, select, and procure merchandise for resale, representing management in purchase negotiations. Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory. Construction Worker March 2011 to Current Company Name － City , State Oversee activities directly related to making products or providing services. Read plans, instructions, or specifications to determine work activities. Load, unload, or identify building materials, machinery, or tools, distributing them to the appropriate locations, according to project plans or specifications. Dig ditches or trenches, backfill excavations, or compact and level earth to grade specifications, using picks, shovels, pneumatic tampers, or rakes. Mix, pour, or spread concrete, using portable cement mixers. Erect or dismantle scaffolding, shoring, braces, traffic barricades, ramps, or other temporary structures. Provide assistance to craft workers, such as carpenters, plasterers, or masons. Education BBA : Operations and Supply Chain Management University of Central － City , State , United States Operations and Quality Management coursework, Member of Apics UCO student chapter Professional Affiliations Member of Apics Skills Decision Making, inventory, layout, machinery, Marketing, Materials Management, Negotiation, Project Plans, Sales
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CONSTRUCTION
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APPLECARE CPU ADVISOR Summary My goal is to establish a rewarding career in customer service and data entry using my skills in excel proficiency and organization, while being collaborative with a team to serve consumers to provide a positive customer experience. Highlights Microsoft Office proficiency Excellent communication skills Microsoft Excel certified Filing and data archiving Time management Customer service-oriented Self-directed Exceptional telephone etiquette Accomplishments Reduced technical escalations to management by 95% to only 2-3 per day. Skills Advertising, Budget Maintenance, Data Entry, Graphic Design, Marketing, Office management, Research, Phone Support Experience AppleCare CPU Advisor July 2014 to Current Company Name － City , State Receive inbound calls to provide the customer an individualized experience educating the customer on how to use their Macintosh (Apple) products most efficiently. Collaborate with customers to improve user experience with software and applications; Resolve technical and computer operating system issues. Verified that information in the computer system was up-to-date and accurate using iLog/iDesk case-logging tools. Identified and resolved system and account issues. Worked with team to represent Apple positively and meet customer expectations. Adhere and Comply with Apple's business conduct policy; maintain integrity, honesty and respect. Acquisitions & Public Relations Coordinator May 2014 to Current Company Name － City , State Conduct and organize research-relevant content for use on the YDM social media outlets for other means of marketing & advertising. Contact small businesses and corporations in the Greater Charlotte area to inquire about their marketing needs and acquire sales for Your Design Market products and marketing services to build and establish a firm client base. Eliminated outdated records by sending the records to be scanned. Arrange and schedule appointments between the client and the graphics design team. Host Your Design Market product launch parties introducing latest promotional deals to attain clientele. Respond to business email inquiries. Created monthly reports for records, closed terminated records and maintained a master list of clients and potential clients. Organized billing and invoice data and prepared accounts receivable and expected revenue reports for CEO. Write and mail response letters. Hostess March 2009 to July 2009 Company Name － City , State Provided a warm and welcoming environment for guests. Assisted diners with seating as needed Worked with team members to encourage guest satisfaction. Maintained a clean environment. Maintained contact with kitchen staff, management, serving staff, and customers Inspected dining and serving areas to ensure cleanliness and proper setup Rectified guest complaints. Planned out the seating chart and organized the reservations. Education B.S : Business , Present University of Phoenix － City , State GPA: GPA: 3.0 Business GPA: 3.0 B.A : Communication Communication Media , May 2007 Oakwood University － City , State GPA: GPA: 3.0 Communication Communication Media GPA: 3.0 High School Diploma : 2004 Vance High School Additional Information Volunteer Endeavors:
Pathfinders of the Seventh Day Adventist Church| August 1998-present
1801 Double Oaks Rd. Charlotte, NC 28206 & 827 Tom Hunter Rd, Charlotte, NC 28213
--Community Outreach, Soup Kitchen, Clothes Drive, Fundraising for non-profit organizations, Youth Leadership Development, and life skills enriching activities.
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PUBLIC-RELATIONS
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SALES COORDINATOR Summary Looking for a position as an illustrator in a company where my knowledge and skills can be utilize and enhance. Highlights Microsoft Word, Excel, Photoshop CS6 Internet savvy Conceptual thinker Strong leadership abilities Team player. Time Management Strong design sense Highly organized and quick learner Creative and Artistic Accomplishments Obtain high position in military to implement certain skill sets to work well with people in everyday life Experience 03/2016 to Current Sales Coordinator Company Name － City , State Able to operate material handling equipment (e.g. hand truck, pallet jack, forklift, etc.). Tint paint, and match colors when applicable. Operate a computer and communicate via the telephone, although slightly hearing impaired. Poses great customer service skills, including problem solving and handling customer complaints. Good written and verbal communication skills. 03/2016 to Current Security Guard Company Name － City , State Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry..Prevents losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers.Controls traffic by directing drivers.Completes reports by recording observations, information, occurrences, and surveillance activities. 02/2008 to 02/2016 Maintenance chief Company Name － City , State In charge of the daily Maintenance operation of preventive and corrective services for all of Alameda's/Hawaii Amphibious equipment Record keeping of twenty 55 horse outboard engines. Managed 9 people to effectively implement their positions Education 1 2012 General Education Santa Rosa Junior College － City , State Bachelors : Fine Art Academy of Art University － City , State Fine Art Skills Experience of 4 years in the field of designing as an illustrator Proven ability to design layouts, logos and web sites Profound ability to plan, organize and manage the projects Sound knowledge of the advance technologies and designing techniques Exceptionally good communication skills Additional Information Sea Service Deployment Marines Corpse Good Conduct Medal t NATO Medal - ISAF Afghanistan Global War on Terrorism Afghanistan and Campaign National Defense Service Medal.
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SALES
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TRAINING & DEVELOPMENT SPECIALIST/HR Summary Seeking to obtain a position within Human Resource Management where my acquired skills in Employee Engagement and Training & Development will be challenged and acknowledged in a direction where I can be committed to personal, professional, and community growth. Extensive experience in Human Resource Management, Training & Development, Employment Engagement, Temporary Services and Talent Acquisition. With proven leadership abilities that includes professional, interpersonal communication, presentations, and training. Strong project management skills working cooperatively with cross functional groups demonstrating a commitment to team successes with a winning mentality. Proficient user of Microsoft suite, HRIS, and Learning management data systems. Experience Training & Development Specialist/HR , 09/2013 to Current Company Name － City , State Responsible for organizational development. Developed and managed programs; Career Path (apprenticeship program), Education Reimbursement, Employee Suggestion, Professional (salaried)development, New Hire Orientation, New Hire Luncheon, and Shares for Cares. Workforce Development and Human Resource Manager , 08/2006 to 01/2012 Company Name － City , State Developed recruitment relationships within the non-profit community Delivered world-class customer service/client relations; identified client needs and opportunities for success through established WFD program in Kent Co. Ensure successful hire-in of the client through positive relationships, employment training and coaching/counseling feedback. Maintained dependable results with placement in non-profit community to commit to retention expectations of program. Successfully placed within 18 months, over 800 temporary associates in full time long-term positions through non-profit organizations including Michigan Works, Goodwill and GRCC exceeding program requirements. Successful placement of individuals in re-entry programs with barriers and obstacles of employment. Maintained workers comp/disability placement, issued and maintained benefits selection and wellness program Responsible for hiring decisions, employee retention, processing of new hire documentation, and employee training. Responsible for the day-to-day management of a temporary workforce for a specific client as an established Human Resource Manager. Advanced Director , 07/2000 to 01/2007 Company Name － City , State Top Sales/Advanced Director with national recognition from the Direct Sales Association National recruiter responsible for Customer Service and Sales training Motivational speaker and presenter at Pampered Chef's National Meetings Designed, developed, and executed local and regional Customer Service, Sales, and Training seminars. Interfaced with regional and local Top Performers for training and recruiting development. Merchandise Manager/Human Resource Manager , 09/1991 to 03/1996 Company Name － City , State Responsible for the development of sporting apparel initiatives from conception and design (selection of fabric, stitching, and artwork), to sample development and merchandise/marketing feasibility to production approval and commercialization. Facilitated marketing strategic sales meetings, developed marketing plans, and presented seasonal product purchasing plans to Nike, Kmart, Meijer, and Target. Analyzed store consumer and market trends to predict inventory needs, established product specific reorder points for inventory management Managed budgets associated with new product development and initiatives Managed 15 data entry / order specialists and merchandise management assistants Excellent customer service skills utilizing new and innovative solutions to maximize potential with the customers Maintained compliance with sport licensing agreements. Education Bachelor of Arts : Business Management/Human Resource Management , 1 2015 University of Phoenix － City , State Business Management/Human Resource Management Annual Compliance Training; Predictable Performance Systems Compliance training for legal and ethical responsibilities Diversity in the Workplace Ethics in Management Social aspects of management in the workforce Personal Information Motivated and energetic with a contagious positive attitude Polished professional written and verbal communication skills Creative and strategic thinker Dependable, loyal and responsible Knowledgeable with a desire for continual, life-long learning Skills benefits, budgets, coaching, counseling, client, client relations, Excellent customer service, Customer Service, data entry, dependable, Direct Sales, documentation, hiring, Human Resource, inventory management, inventory, legal, Director, marketing plans, marketing, market, Meetings, Works, Motivational speaker, new product development, organizational development, predict, presenter, profit, purchasing, recruiting, recruitment, recruiter, Sales, Sales training, seminars, strategic, employee training Additional Information PERSONAL QUALITIES Motivated and energetic with a contagious positive attitude Polished professional written and verbal communication skills Creative and strategic thinker Dependable, loyal and responsible Knowledgeable with a desire for continual, life-long learning
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CHEF
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REGIONAL RECRUITER Summary Motivated program management professional, a problem-solver and decision maker; specialized in team leadership, resource
coordination and customer service, who seeks to re-enter the workforce with both feet. Highlights Professional caregiver Extremely organized Program development Conflict resolutionDecision-making ability Team liaison Process improvements Strong written and verbal communication skills Culturally-sensitive MS Office Business correspondence Project coordination Accomplishments Hands-on Human Resources Coordinator with proven international/domestic operational, strategic, change management, and compensation management background. Skilled in organizational reviews, talent management, staffing, recruiting, expatriate management, managing diversity, and advising and influencing executive leadership on organizational issues that have a major business impact. Successfully posted, recruited, interviewed, and hired hundreds of personnel for British government postings across the world. Experience Regional Recruiter 10/2016 to Current Company Name City , State Carry out the full life-cycle recruitment process for a wide range of positions to include posting, sourcing, reviewing resumes and screening candidates, making offers, and following up Manage relationships with Posts delivering effective communication that supports the completion of recruitment activities and tasks Handle administrative related tasks including corresponding with hiring managers and candidates, record retention for recruitments; maintaining applicant tracking system activities related to open and closing of requisitions, entering complete and accurate data for reporting, and other relevant tasks Constantly evaluating area for process efficiency and identifying areas for development in guidance and reporting feedback from customers to senior managers Ensure the recruitments are effectively meeting the business needs and completed following appropriate procedures while meeting response time defined in the Service Level Agreements Partner with Hiring Managers to have a thorough understanding of the vacancy and the actions and customisations required to have a successful recruitment campaign Work with line managers to post open positions internally and externally, and coordinate candidate process up to and including on-boarding Perform other related duties as required and assigned. Healthcare and Education Coordinator 08/2012 to 01/2014 Company Name City Principal point of contact for all healthcare and education queries for citizens and military of the United Kingdom serving across the USA. Enrolled British employees and families in medical, dental and prescription benefits plans, and terminated plans at the conclusion of employment or duty. Ensured military and United Kingdom based citizen's healthcare and education claims are checked and authorized for payment, adjusting as necessary, and negotiated discounts with providers when appropriate. Conducted scheduled healthcare and education reviews and updates of British Defense Staff, created action plans for development, and submitted to the Healthcare and Education Manager for final approval. Precisely completed appropriate claims paperwork, documentation and system entry. Thoroughly researched newly identified diagnoses and/or medical procedures to expand skills and knowledge. Meticulously identified and rectified inconsistencies, deficiencies and discrepancies in medical documentation. Oracle Administration Officer 05/2010 to 09/2011 Company Name City Security Clearance obtained March, 2011. Responsible for the financial administration of the British Defense Staff Provided support to the Resource Manager (DI) with primary focus on Oracle 11i functional system and administration tasks Controlled accounting periods and monthly maintenance of currency exchange rates Responsible for the compilation and upload of all payment spreadsheets generated by human resources. Oversaw all travel, medical, and personal claims; ensured Foreign Service compliance and provided swift reimbursements. Lead Pre-Kindergarten Teacher 10/2009 to 05/2010 Company Name City , State Devised and implemented lesson plans for twenty-eight four and five-year old children, based on distinctive cognitive guidelines set by the state and the institution. Interacted and updated parents daily on the various advancements of their children in handwriting, fine motor and large motor development, Spanish language and ASL skill development, and their knowledge on new music, art history, and computer skills. Worked with interdisciplinary team members to evaluate children's progress and recommend appropriate learning plans. Addressed behavioral and learning issues with parents and daycare management. Fostered reasoning and problemsolving through active exploration games and activities. Monitored students' educational progress with individual charts and files. Gave one-on-one attention to children while maintaining overall focus on the entire group. Education Bachelor of Arts : Sociology May 2008 University of Maryland City , State Major in Sociology, Minor in Psychology 3.6 GPA Nursing school prerequisites : Anatomy and Physiology I and II, Anatomy and Physiology Lab I and II, Microbiology Associate of Science : Nursing 2018 Baltimore County Community College City , State Registered Nursing Program, Spring of 2017 Languages Conversational Spanish speaking, Intermediate reading and writing. Skills People skills: Strong interpersonal skills, enthusiastic people person, advanced problem-solving, great organizational skills, advanced time management capabilities. Quick learner, skilled in ORACLE and WCN databases, knowledge of international business practices and government structure. Official-sensitive security clearance obtained October, 2016.
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HEALTHCARE
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COORDINATING MANAGER Summary Administrative Operations: Special events, meeting, and travel logistics; correspondence, file, records, and database management; project administration and executive-level management
*Sales Support: Client service, accounts management, problem trouble-shooting and resolution; contract administration, order review, and shipping management; sales tracking and reporting
*Communications: Business writer, proofreader, and editor; knowledgeable in medical terminology, policies and standards such as HIPAA
*Financial/Budget Administration: Budget oversight, invoice verification, requisitions, expense tracking; purchasing, supply, and inventory management. Skills MS Windows, Word, Excel, PowerPoint, Outlook and MAC, Lexis Nexis, Soarian and MediNotes EMR Experience Coordinating Manager 09/2013 to Current Company Name City , State Manage annual updates of procurement policies, standards procedures and guidelines to reflect changes in the operations including regulations, risks and best practices. Provide Executive level support to the Executive Director and Deputy Executive Director. Liaise between all departments and residents to ensure proper communication and reporting practices with complaints. Manage contracts between the facility and the dialysis centers. Assist with managing the Quality Assurance / Risk Management Department with Board Reports and quarterly Performance Improvement reports. Manage the Department of Health (DOH) and Joint Commission (JCAHO) annual survey files as well as the upload for the Plan of Corrections (POC) to the Health Commerce System (HCS). Oversee Corporate Compliance updates for each department and ensure annual staff training. Provide technical/administrative support to department heads regarding the data management system. Serve as head Requisitioner for various departments and provide technical support to staff coordinators for Procurement Suites System. Serve as a member of the Culture Change Committee. Create and manage excel data base for Risk Management incidents and fall analysis. Manage and process agency staff invoices for the Pharmacy and Rehabilitation department. Assist with managing Human Resource in annual evaluation audits. Executive Assistant 09/2010 to 06/2011 Company Name City , State Provided administrative services to the Executive Director. Managed all calendar events; schedule all meetings, made travel arrangements and prepared all itineraries. Acted as a go-between all departments to ensure proper communication and reporting practice. Maintained and updated all Polices and Procedure documents for various departments. Conserved general filing system and filed all correspondence. Program Associate 12/2005 to 07/2009 Company Name City , State Housing and Community Development. Managed, at grantee level, the Housing & Urban Development (HUD) comprehensive housing counseling program, including the annual grant proposal, affiliate contractual process, data collection and entry. Reviewed grant applications and conducted conference calls with potential sub-grantees. Analyzed budgets for sub-grantees and communicated results to program directors and CEOs. Provided technical support to 35 Program Directors in data collection system & program assistance. Developed standardized work procedures to improve work flow, including E file and database. Wrote and prepared annual, quarterly, and special reports and contributed to the department in preparation of request for proposal and other correspondence. Supervised administrative staff in achieving departmental goals and ensured staff compliance with deadlines. Scheduled and organized internal and external meetings, conferences, luncheons and events. Updated and maintained calendar; acted as "right arm" and "gatekeeper" to Senior VP of Housing. Processed monthly expense reports utilizing spreadsheets. Heavy calendar management; meeting and conference call coordination and all logistics pertaining to the meetings and conference calls; travel arrangements (domestic and international) and all other travel logistics such as air, ground, and lodging. Completed on-boarding process for all new hires; entered requisitions and help-desk tickets for systems access requests. Developed progress tracking tools to assist in affiliate evolvement gain-loss analysis for funding. Established and maintained files in-house and offsite adhering to all records retention policy and procedures. Conducted field audits to ensure compliance with federal grant requirements. Sales Executive 03/1997 to 12/2005 Company Name City , State Maintained relationships with existing customers through regular review visits. Visited potential customers to demonstrate products and gain new markets. Contacted clients by phone to negotiate terms of an agreement and conclude sales gathering. Negotiated variations in price, delivery and specifications with buyers. Researched, analyzed and reported future buying trends back to employer. Handled all travel arrangements including domestic and international, hotel accommodations and car services for trade shows. Education and Training Bachelor of Arts : Communications 2004 The College Of New Rochelle City , State Communications 8/08-11/08 Dale Carnegie Course - Public Speaking, Effective Communication and Human Relation May 2004 Activities and Honors NYS Notary Public, American Heart Association, Basic Life Support,
PROFESSIONAL MEMBERSHIPS:
Urban League Young Professionals Skills administrative, administrative support, agency, budgets, conferences, contracts, counseling, clients, data collection, data management, data base, database, delivery, Department of Health, DOH, dialysis, staff training, expense reports, filing, grant applications, grant proposal, graphs, help-desk, Human Resource, Lexis Nexis, logistics, MAC, Director, managing, meetings, access, Excel, Outlook, PowerPoint, MS Windows, Word, policies, presentations, Procurement, progress, proposal, Public Speaking, Quality Assurance, Rehabilitation, reporting, Risk Management, sales, spreadsheets, technical support, phone, trade shows, travel arrangements
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APPAREL
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Karla Lee Summary Results-focused people advocate with vast experience in Wealth Management and Deposit Financial Services. Targets growth through nurturing exemplary teams and focusing on a format of listening to our clients for best outcomes. Proactive leader experienced in deep internal and external partnerships for best client outcome. Skills Industry partnership development Team building Recruiting and hiring Process improvement Operations oversight Executive leadership Problem resolution Relationship building Data management Experience Regional Director of Banking and Wealth Mar 2018 to Dec 2020 Company Name － City , State Responsible for overall growth performance of strategic marketplace. Encouraged work environment conducive to development of high performing distinct teams by inspiring innovation and excellence in all CRM/Customer Engagement deliverables. Outcome: Had 3 diverse direct reports promoted to Managing Director roles in 2 years. Revitalized client engagement routines to include cultural/geographic relevance. Engaged NY based Portfolio Managers and analysts to host clients on rotating schedule Outcome: Advisor acumen and loyalty to the firm increased significantly (turnover decreased by 50%), Client retention and share of wallet increased. AUM grew by client added investments and referrals. The Bay Area had the highest deposit market share gain in the country in 2019 in excess of $10b, 2nd highest AUM growth (3 consecutive years over 20%). Aligned all Wealth Management efforts by different LOBs to include each other. Outcome (example). JP Morgan's Healthcare conference not only included our biggest institutional clients, but speakers were leveraged to host auxiliary sessions with Private Banking and Chase Private Clients. Chase Center suites were co-hosted by client affinities to create more engagement opportunities. Transformed departmental operations through aggressive process overhaul and attention to quality. Advisor and banker turnover reduced in half from 2018 to 2020. Northern CA Operations Executive Nov 2016 to Mar 2018 Company Name － City , State Responsible for profitability of the most elite marketplace in the Bank of America franchise; 350 Financial Centers with close to 3000 Associates. Led the Northern CA region (30 billion in deposits) through best in class Enterprise partnerships with Small Business, Home Loans and Merrill Edge investments. Outcome: Recognized by CEO for best in class performance. Initiated local monthly Client listening sessions aimed at bringing forward all enterprise capabilities. Focused particularly on the Silicon Valley client. Outcome: Advocated for change in ability to recast mortgages to accommodate large inflows of bonus cash. Partnered with credit card underwriting to accommodate a new to country deposit based credit solution ultimately being a factor in Apple having Bank of America as a preferred/only vendor on campus. Completed 60 Financial Center renovations to adhere to "Advice Center" model highlighting Merrill Edge capabilities. Included extraordinary external partnerships into specifications (Apple campus, UC Berkeley campus, Samsung technology in SF). Sales and Service Executive-West Coast Nov 2011 to Nov 2016 Company Name － City , State Responsible for the revenue growth of 40% of the consumer franchise. Significant work integrating Merrill Lynch into the client spectrum for Bank of America. Participated in first pilot hiring and scaling capabilities of the Merrill Edge organization. Outcome: Successful Boston based pilot was scaled nationwide, moved to Los Angeles to launch West Coast. Collaborated in SLAs based on client feedback for best outcome. Key executive for pilot bringing all specialized sales inside Financial Centers inclusive of Countrywide acquisition lending capabilities. Outcome: Best in class teams following CEOs scorecard accountabilities, best in class portfolio penetration. Motivated and encouraged team members to communicate more openly and constructively with each other as well as addressed the need to share local talent. Outcome: established leadership councils in all key cities to mitigate delivery escalations and establish cross LOB referral accountability. Education and Training MBA , School of Management Expected in May 2023 University of San Francisco － City , State Pacific Coast Banking School , Finance University of Washington － City , State Bachelor of Arts , Art History Toulouse Lautrec School of Art － City Accomplishments ALPFA (Association of Latino Professionals for America) mentor. San Francisco Times Most influential Woman in business 2020 (JP Morgan Chase) San Francisco Times Most influential Woman in business 2016 (Bank of America) Working Mother Magazine honoree 2011 (Bank of America) Certifications Series 7, 9, 10 and 66 Licenses CA Life & Health Insurance License Native Spanish Speaker
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BANKING
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CONSTRUCTION COORDINATOR Summary Dedicated and results-driven OSP Specialist with twenty years of progressive and diversified experience in Outside Plant Telecommunications Engineering and Construction, Wireless Backhaul Engineering, Low Latency Optimization and related areas. Proven skills include the ability to manage multiple projects and meet critical deadlines, knowledge of construction methodologies associated with the placement of aerial and underground systems, design, engineering, estimation & budgeting, project management, analysis, problem solving, and various CAD programs. Highlights Manage multiple projects MS Office proficient Reliable and dependable Detail-oriented and organized Multitasking Construction specialist Design print fluency NEC codes and regulations OSHA codes and regulations Microsoft Office Programs AutoCad Microstation ArcMap Visio OSP Insight IDDS / ICGS / CMA Experience Construction Coordinator 10/2014 Company Name City , State •Responsible for the construction activity related to extending and relocating cable and fiber optic plants for all lines of business. •Direct oversight of contractors and capital budgets as per company contracts and capital guidelines •Support in node split implementation •Maintain SMB weekly reporting while streamlining the process for coworkers, allowing them more time to produce results on their projects Consultant (Temporary Contract) 02/2014 to 10/2014 Company Name City , State •Latency Optimization Solutions, design and engineering OSP Engineer 05/2012 to 02/2014 Company Name City , State OSP Field Survey and Route Design Design and Engineering of aerial and underground cable routes AutoCad Planning and estimation of projects Prepare detailed permit, construction and placement drawings OSP Engineer 12/2011 to 05/2012 Company Name City , State OSP Fiber Optic and Wireless Backhaul Design and Engineering. Project Estimation and budgeting. Procure ROW and Easements. Interface with necessary people to procure ROW, easements, pole permits, etc. Create, update and maintain records of associate projects. Wireless Backhaul Consultant (Contractor) 01/2012 to 03/2012 Company Name City , State •Wireless Backhaul Optimization, Design and Engineering OSP Engineering Manager 11/2008 to 11/2011 Company Name City , State Telecom Network Analysis and Optimization. Scope and full project estimation. Low latency solutions design, engineering and implementation. Dark, Lit and Dim fiber design, engineering and implementation. Negotiation with third party fiber providers. National and International network planning & design. Wireless Backhaul design and engineering. Owner 10/2002 to 10/2010 Company Name City , State Project and Construction Management Consulting Services. Design and Engineering. Permitting, ROW and Easement. Aerial and Underground Construction. Directional Boring. Bridge Attachments Building Entrances. Quality Control. Splicing, Testing & Troubleshooting (Routine & Emergency). Asbuilts. 24 Hour Emergency Repair Service OSP Engineer 02/2005 to 09/2008 Company Name City , State •IDDS, ICGS, Posting, Quality Control OSP Engineer 10/2004 to 02/2005 Company Name City , State FTTP Field and Design. Crew Supervision, Scheduling, Time Sheet Approval, etc. OSP Specialist 07/2004 to 09/2004 Company Name City , State FTTP Design, Engineering, Permitting and Drafting. Fiber Optic Feeder Design, Engineering, Permitting and Drafting. OSP / Broadband Engineering. OSP / Broadband Engineer 08/2003 to 05/2004 Company Name City , State System Wide Audit and Documentation. OSP Insight. Testing and Mapping OSP Project Manager 04/2002 to 06/2003 Company Name City , State Project Manage a 230 mile fiber optic build in Northeast Pennsylvania. Permit applications, acquisition and tracking. Project Estimation. Pole Line, Underground, and Bridge Design. Construction Planning, Coordination and Crew Supervision. Quality Control. Asbuilts. Project Tracking and Reporting. Site and ROW Acquisition. Inspection of cable routes. Material Issues and Reconciliation. Daily interfacing with customers, utilities and people in all aspects of the telecommunications and utilities industry including Utility Companies, Government Agencies, and Right Of Way Authorities. Working knowledge of industry standards, construction methods and practices. OSP / Deployment Engineer /Project Manager 02/1996 to 04/2002 Company Name City , State Design, Engineer and Project Manage fiber optic, copper, and wireless builds. Pole Line, Underground, and Bridge Design. Laterals, Building Entrance and Long Haul. Coordinate and oversee PaDot Utility Relocation projects. Supervise construction of cable route builds. Permit applications. Site and ROW Acquisitions. Project Estimation, Site Surveys, and Facility Inspection. Inspection of cable routes. Hot Cut Design and Splicing. Testing and troubleshooting. Emergency repairs of outside plant aerial and underground. Daily interfacing with customers and all people in all aspects of the telecommunications and utilities industry. Working knowledge of industry standards, construction methods and practices. PA, NJ, and DE One Call Screening with 100% accuracy and reliability. Off - hours One Call screening for Pennsylvania, New Jersey and Delaware with 100% accuracy and reliability. Education High School Diploma : General 1986 Exeter High School City , State Electrical Engineering Pennsylvania State University City , State Skills Construction Management Multitasking Project tracking and record keeping Network Design and Drafting MS Office Optimization Permitting Quality Control Reporting Scheduling Supervision Troubleshooting
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CONSTRUCTION
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DIRECT CLIENT COORDINATOR- COUNSELOR/ VICTIM ADVOCATE Professional Experience 09/2014 to Current Direct Client Coordinator- Counselor/ Victim Advocate Company Name － City , State Conducts individual counseling sessions with clients to address social, emotional, and interpersonal deficits related to sexual trauma or abuse. Facilitates psychoeducational support groups consisting of 6 to 10 clients focusing on coping skills, emotional regulation, and sexual abuse recovery. Interacts with out of agency clinicians and external resources such as school or community personnel. Charts and records confidential information in client files. Effectively manages time and caseloads based on agency needs (counseling, court advocacy, groups, community education, etc.) Quickly responds to crisis situations when severe mental health and behavioral issues arose. Conducts outreach, advocacy and rehabilitative services for regular cases and crisis intervention. Collaborates with other programs and community agencies to enhance treatment processes for clients. Properly trained and supervised crisis- line volunteers.Strengthened agency rapport with law enforcement officers, court officials and community service agencies. 08/2012 to 03/2014 Sales Lead Company Name Oversee operations on and off the sales floor while directing employees. Resolve customer complaints regarding sales and service. Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits. Credit Coach"- responsible for tracking the number of store credit cards opened each month, and holding employee training meetings to encourage sales. Recommend, select, and help locate or obtain merchandise based on customer needs and desires. Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. Watch for and recognize security risks and thefts, and know how to prevent or handle these situations. 07/2010 to 08/2013 District Manager, Salon Manager, Marketing Manager Company Name － City , State Manage staff at multiple tanning salons in the Salt Lake Valley, preparing work schedules and assigning specific duties. Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes. Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. Develop and implement product-marketing strategies, including advertising campaigns or sales promotions. Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory. 11/2012 to 08/2013 Salon Sales and Service Representative Identify prospective customers by using business directories, following leads from existing clients, and attending trade shows and conferences. Assist new salon owners in all aspects of the business, including product and equipment purchase, software requirements, licensing requirements, marketing strategies, and more. Estimate or quote prices for tanning beds, tanning bulbs, service maintenance, credit terms, warranties, and delivery dates. Arrange and direct delivery and installation of products and tanning equipment. Consult with clients after sales or tanning bed installs to resolve problems and to provide ongoing support. Education and Training 2017 Master of Arts : Psychology, MFT & PCC Dual Emphasis Brandman University － City , State , USA Currently maintaining 4.0 GPA 2013 Bachelor of Science : Psychology University of Utah － City , State , USA Centennial Scholarship Recipient 3.47 Personal Information Volunteer time with Joaquin, a 6 year old boy on the Autism spectrum in a home- based treatment program called the Son- Rise program.
*Work various goals through play sessions such as; eye contact, social referencing, interpersonal skills and gestures.
*Build upon relational aspects of his therapy, and recognize small changes in social behaviors.
*Participate in dialogue after each session with the program director to continue learning techniques and to review goals. Interests Son-Rise Home Volunteer, September 2013 to March 2014 Skills advertising, cash registers, Coach, conferences, cost reduction, Credit, Resolve customer complaints, clients, delivery, directing, employee training, financial statements, inventory, law enforcement, marketing strategies, meetings, money, personnel, policies, processes, product-marketing, reporting, sales, staffing, trade shows, trauma Additional Information AUTISM TREATMENT CENTERS OF AMERICA Son-Rise Home Volunteer, September 2013 to March 2014 Volunteer time with Joaquin, a 6 year old boy on the Autism spectrum in a home- based treatment program called the Son- Rise program. Work various goals through play sessions such as; eye contact, social referencing, interpersonal skills and gestures. Build upon relational aspects of his therapy, and recognize small changes in social behaviors. Participate in dialogue after each session with the program director to continue learning techniques and to review goals.
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ADVOCATE
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ABA THERAPIST Summary Team-oriented Applied Behavior Analysis Therapist with strong track record of establishing solid relationships, motivated, determined, enthusiastic and passionate about my work. Experience May 2015 to August 2017 Company Name City , State ABA Therapist Summer Internship 8:30 am to 4:30 pm, Monday through Friday
Work one-on-one with a morning child and an afternoon child
Was trained on multiple different children to sub in or to help out at anytime
Followed and implemented all behavior/treatment plans and guidelines
Maintained daily and detailed records of child's individual activities, targets,
behaviors, meals and other activities.
Supervised/engaged in outing (field trips) that my child attended
Helped child reach milestone in self-care, educational and social areas
Developed professional relationships with parents/families, teachers/other therapists,
directors/program managers
Collaborated monthly with Program managers about child's progress and new ideas
to possibly implement for more growth
March 2015 to Current Company Name City , State Fitness Consultant
Keep watch for any safety infractions
Answer any needs/questions that patrons have
Provide a fun and safe environment for patrons to workout in
Education and Training 2018 Purdue University City , State Bachelor of Science : Psychology Brain and Behavioral Sciences Activities and Honors In high school I was head of a committee named the Catholic Life Committee, within this committee I would go on to plan dances to raise money for Riley Children's Hospital Created a program within my high school called the Freshman Buddies Program to help make the transition for freshman easier Won the Saint Theresa of Avila Leadership Award Join Sigma Kappa sorority where I was the Risk Manager of the house for a year Member of the Purdue University Dance Marathon committee Volunteered at animal shelters to walk dogs for service hours Skills Conversational in American Sign Language All Microsoft Programs CPR/AED Certified First Aid Certified Safe Sitter Certified BBP Certified Interests Running Lifting Crossfit Competitor Watching documentaries Playing with animals Babysitting
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FITNESS
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PRESCHOOL TEACHER Summary Enthusiastic Preschool Teacher talented at teaching visual art, music and theater.
Engages children with diverse and enjoyable activities involving theatrical play, musical
instruments and hands-on learning. Experience August 2015 to Current Company Name City , State Preschool Teacher Provide a variety of materials and resources for children to explore, manipulate and use, both in learning activities and in imaginative play. Attend to children's basic needs by feeding them, dressing them, and changing their diapers. Teach basic skills such as color, shape, number and letter recognition, personal hygiene, and social skills. Establish and enforce rules for behavior, and procedures for maintaining order. Read books to entire classes or to small groups. Organize and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling, and field trips. September 2014 to August 2015 Company Name City , State Opening Coordinator Make daily decisions to ensure product quality, store cleanliness, and other Company standards are met. Understand cost control procedures, financial accounting, inventory levels, and labor management. Monitor shift profitability. Know, understand, and execute proper cash handling and safe procedures. Set up shift board and personnel positioning. Responsible for receiving deliveries and following all security procedures. Ensure birthday parties are set up and that appropriate personnel are scheduled and assigned to assist the party; evaluate birthday surveys & results. Supervise Cast Members. February 2014 to November 2014 Company Name City , State Site Aide Responsible for assisting the Site Supervisor and/or Assistant Site Supervisor in. planning, preparing, implementing, and supervising activities for the children. Education 2013 Middletown High School City , State High School Diploma Brookdale Community College City , State Associate of Arts : Early Childhood Education Early Childhood Education Skills cash handling, cost control, critical thinking, financial accounting, inventory levels, lesson planning, personnel, positioning, quality, receiving, supervising, surveys, teaching, tutoring
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TEACHER
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TEACHER Summary Responsible Special Education Teacher with excellent communication skills demonstrated by 10 years of teaching experience. Skilled special needs high school teacher with the ability to work with children of various emotional and behavioral challenges. Teacher with experience identifying children's individual and collective learning needs. Core Qualifications Excellent classroom management Experience working special needs students Interactive teaching/learning Performance assessments CPR certification Differentiated instruction CPR/First-aid certified Behavior modification Behavioral/cognitive skills development Goal Setting and Implementation Achievements Parent Communication Regularly met with parents to discuss student issues and course weakness areas. (30 day reviews & annual IEP) Education Strategies Employed special educational strategies and techniques during instruction to improve the development of study skills, social skills and test taking skills. Lesson Planning: Introduced new learning methods to ensure total comprehension for all students . Professional Experience Teacher 01/2004 to Current Company Name City , State Assists in planning, developing and revising curriculum to improve vocational/educational and community awareness skills of children and adolescents with developmental and behavioral disabilities. Plan, implement, and evaluate structured educational programs. Completes report cards and 30 Day Educational reviews for each student. Obtain, prepare, and organize instructional materials. Prepare lessons and teach specified content. Instruct students individually or in small groups. Prepares and implements student IEP treatment plans. Teacher Assistant 03/2001 to 12/2003 Company Name City , State Assists in planning, developing and revising curriculum to improve vocational/educational and community awareness skills of children and adolescents with developmental and behavioral disabilities. Assists and provides support for teacher through tutoring, classroom support and following through with learning, social and behavioral needs of assigned students. Obtain, prepare, and organize instructional materials. Prepare lessons and teach specified content. Instruct students individually or in small groups. Assists in the preparation/implementation of IEP goals. Residential Counselor 11/2001 to 02/2002 Company Name City , State Provide therapeutic recreation and guidance counseling for children with a wide range of psychiatric and emotional disorders, developmental disabilities and/or neurological impairments. Interact with clients on a daily basis in order to assist clients to achieve treatment goals, earn responsibility points and maintain their levels. Work closely with Supervisor and Coworkers in scheduling structured activities for clients to successfully interact with one another as well as with their Staff, Teachers and Parents. Being able to run meetings, pertaining to subjects which aide in behavior management, behavior modification, anger management, peer mediation and social skills. Office Manager 10/1999 to 11/2001 Company Name City , State Responsible for day to day operations of a small office including tracking for accounting (Peachtree), sales leads fulfillment, shipping, receiving, invoicing and other Administrative duties. Maintaining all customers and inventory information on tracing database (ACT) as well as processing of accounts payables, receivables, purchase orders and sales orders for all thermal analysis equipment. Act as Administrator for Human Resource Department, which include health benefits, retirement funds and all Employee records. Therapeutic Recreational Counselor 04/1998 to 11/2001 Company Name City , State Provide therapeutic recreation and guidance counseling for children with a wide range of psychiatric and emotional disorders, developmental disabilities and/or neurological impairments. Interact with clients on a daily basis in order to assist clients to achieve treatment goals, earn responsibility points and maintain their levels. Work closely with Supervisor and Coworkers in scheduling structured activities for clients to successfully interact with one another as well as with their Staff, Teachers and Parents. Being able to run meetings, pertaining to subjects which aide in behavior management, behavior modification, anger management, peer mediation and social skills. Administrative Assistant 10/1997 to 10/1999 Company Name City , State Maintain records of: deposit receivables, financial records for accounting & auditing purposes, employee payroll, track employee hours for benefits including pension, annuity and health and welfare. Student tracking: class schedules, renewal of state licenses and updating course information. Duties also include preparing of all Grant funded reimbursement forms, student stipend checks, Board meeting material and preparing annually approved motions of the Board - budget, policy & procedures. Work directly under Executive Director, assisting in producing an Annual Budget and completing assignments or tasks given by Executive Director or by the Board of Trustees. Teller/Bank Representative III 06/1992 to 08/1998 Company Name City , State To provide high quality customer service from a teller banking station: processing transactions, quickly and accurately, adhering to established security safeguards, identification procedures and other bank policies and procedures, identify and act upon opportunities to refer customers to PNC bank specialists who sell specific products and services. Inward Call Activation Representative 01/1997 to 09/1997 Company Name City , State Take incoming telephone calls from customers responding to marketing offers such as promotional rates, transferring balances from one account to another, processing necessary adjustments on accounts to obtain optimal satisfaction, releasing accounts from the fraud que and producing miscellaneous reports and other duties as assigned by manager. Therapeutic Support Staff 05/1995 to 01/1997 Company Name City , State To provide therapeutic support to the child or adolescent in specific areas of social, behavioral and emotional concern and needs while also providing support of the child's family members, educators or other responsible adults in order to prevent more restrictive services or out of home placement. This support also provides one on one mental health interventions to children with serious emotional disturbance, which may include positive behavioral reinforcement, emotional support, time structuring activities and time-out strategies. This service also provides psychosocial rehabilitative activities as prescribed in the child's treatment plan and crisis intervention techniques. Head Teacher 11/1994 to 05/1995 Company Name City , State Caring for 12-18 month old infants while planning and implementing learning activities on day-to-day basis. Education and Training Master's of Science : Human Resource Management 5 2005 St. Joseph's University City , State Masters in Human Resource Management Bachelor of Science : Social Relations 5 1994 Cheyney University of Pennsylvania City , State BS in Social Relations Certifications PDE Dual Certification for Special Education K-12 and Elementary Education k-6. Community Involvement Work with children ages 5-7 at New Life in Christ in the Garden Ministry as a teacher on every first Sunday of the month. As a teacher in the Garden ministry my duties include teaching young children the lesson while incorporating various strategies to engage all children. Affiliations member of the YMCA Coatesville Brandywine where i volunteer as a basketball coach Skills accounting, accounts payables, Administrative, AOL, auditing, banking, benefits, Budget, Business Works, content, counseling, clients, customer service, databases, database, Email, financial, forms, funds, Human Resource, Internet Explorer, Internet Applications, inventory, invoicing, Lotus, Director, marketing, materials, mediation, meetings, mental health, Access, Excel, office, Microsoft Office 98, Outlook, Power Point, 2000, Word, Netscape Navigator, payroll, Peachtree, Peachtree (accounting software, policies, producing, quality, receiving, sales, SAP, scheduling, shipping, structured, Supervisor, teacher, telephone, tutoring
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TEACHER
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CONSTRUCTION SERVICES PROJECT MANAGER Summary Dedicated Property/ Facilities Specialist with more than 10 years overseeing a diversified portfolio of commercial properties totaling over 1 million square feet and residential properties with a combined total of over 1,000 units. Successful and experienced manager poficient in budgeting, planning, bidding, purchasing, staffing, supervision and improvement implementation of commercial and residential projects. Adept in customer relations, marketing, sales, leasing and collections versed in all aspects of operating, maintaining, leasing, marketing, staffing, financial reviews and budgeting is seeking a permanent position as a Facilities Specialist/ Property Manager . Highlights Multi-family property management Commercial property management Mortgages and loans Sales and marketing Skilled multi-tasker Microsoft Office Knowledge of leasing and market conditions New construction, renovation, remodeling and remediation Flexible schedule Proficient at portfolio due diligence Accomplishments Decreased operating costs by [Number] % by implementing new cost control procedures. Implemented new rent collection procedures, increasing rental income for [Year] . Developed annual budgets, including determining short and long-term goals to support the overall profit and growth objectives. Managed a portfolio consisting of approximately [Number] sites comprising approximately [Number] square feet. Trained and mentored [Number] new employees each year. Experience 01/1994 to 01/2008 Construction Services Project Manager Company Name － City , State Provided construction management services, including crisis management, project analysis, build-outs and marketing of nonperforming development projects for financial institutions. Responsible for analysis of project design to identify alternatives, reduce costs and recommend changes for greater savings. Negotiate with bidders, supervise contracting and hiring. Supervision of professionals including legal, real estate, engineering, architectural and trades to insure top performance. Successfully completed development, construction and sales over 2000 residential units and over 1M sq. ft. of commercial and industrial property for principals and institutional owners. 01/1988 to 01/1992 President and Manager Company Name － City , State Managed a 250 unit townhouse development prior to and after foreclosure and sale of the project. Successfull and profitable completion the remaining units and site improvements while positively interacting with residents and local officials. Managed [Number] commercial properties totaling over [Number] square feet. Achieved the highest possible net operating income by implementing cost control and revenue improvement programs. Oversaw budgeting process for [Number] assigned properties. 01/1981 to 01/1983 President and Manager Company Name － City , State Managed a 200 unit townhouse development after a bankruptcy and sale of the project. Successfully completed the remaining units and site improvements while positively interacting with residents and local officials. 01/1971 to 01/1980 Facilities Manager Company Name － City , State Conducted the planning, budgeting, purchasing, and implementation of all facilities operations and tenant improvements for multiple shopping, office and industrial buildings. Responsible for purchasing all maintenance supplies, supervising property and system maintenance, landscaping, snow removal. HVAC, sprinkler, electrical, parking lot and roofing inspections, repair and routine maintenance. Supervised and scheduled all maintenance functions to support daily operations. Responsible for contracting of all capital and tenant improvement projects; supervision of onsite personnel and contractors, supervision of repairs, remodeling, custodial crew, grounds crew, and supporting services. Responsible for supervising approximately 55 employees in 12 buildings on 395 acres of land; and all maintenance and service equipment such as lot sweepers, floors scrubbers, compressors, HVAC equipment, generators and electric tools. Achieved the highest possible net operating income by implementing cost controland revenue improvement programs. Education Bachelor of Science DELAWARE VALLEY COLLEGE － City , State AIG Property Seminar ICLE & Goldshore & Wolf Seminar "Funding & Developing Properties" Kronish Lieb Weiner & Hellman, LLP Seminar "Insurance Coverage for Business With Environmental Concerns" Seminar sponsored by the NJ Dept of Economic Development, "Brownfields to Greenfields" Asset Management and Disposition Seminars sponsored by the FDIC/RESOLUTION TRUST CORPORATION, Valley Forge, PA including: Asset Management and Disposition Guidelines, Appraisal Standards, Environmental Review Procedures, Commercial Financing, Commercial Credit Underwriting, Due Diligence Review Procedures, Loan Valuation Analysis and Property Management. Professional Appraisal, Finance and Real Estate Courses, MONTGOMERYCOUNTY COMMUNITYCOLLEGE.
Pennsylvania Real Estate License Skills Asset Management, budgeting, Computer literate in MS Office, Word Excel PowerPoint, crisis management, Due Diligence, Finance, New construction, remodeling renovation and remediation, staffing, personnelmanagement, insurance claims, legal, marketing, project design, project analysis, purchasing, Real Estate Valuation
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CONSTRUCTION
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ELECTRONIC TECHNICIAN II Profile To acquire an electronic engineering position in an organization where my productive skills and experience will contribute to the success of that company. Committed, Motivated, Customer-service focused ,Forward-thinking Electronic Engineer with hand-on experience performing quality troubleshooting, electronics system design and development. Professional Experience 09/2011 to 12/2014 Electronic Technician II Company Name － City , State Job Summary : Builds, Troubleshoots, and maintains test and repair of manufacturing and inspection test equipment on C.O. telecommunications equipment down to electronic components parts level. Operates production test equipment. Monitors and performs calibration of test equipment and testers.Diagnose and repairs failed circuit boards and using a variety of diagnose tools including visual inspections. Collects data and interprets board failures.Train lower level Technicians.Troubleshoot, repairs, and maintains test equipment as needed. Diagnose and repairs failed circuit board using a variety of diagnostic tools 01/2005 to 01/2009 Construction Coordinator Company Name Prepares specifications and reports for construction projects and monitors the projects' status through completion. Exercise professional control and timely implementation and administration of limited scope capital projects. Assist in the preparation of contracts for consultants and contractors. Assure the corporation receives the best value for the lowest possible cost. Oversee the construction phase of assigned projects. Makes field inspections of residential, commercial, and other types of buildings and structures in all stages of construction. Daily inspections on overlay construction of multiple work orders, underground Fiber cable placement (Fios FTTP Fiber to the premise), & Fiber splicing Quality Assurance on Fiber Closures, color codes, Fiber Terminal counts, Cleanup, & organization inside the vault. Test Hub splice for Residual Impurities from the hub and throughout the distribution work order that can Block, Deflect, or Alter the path of light as it attempt to pass through the fiber core. Check Fiber Alignment on New mechanical fusion Splicing. Extensive print reading abilities.
Local Manager
Local Manager Verizon Communications 3704 3rd Ave Tampa, Florida
Responsible for the daily monitoring of 10-20 Splicing technician for the Fiber To The Premise Splicing distribution work orders and Greenfield work orders in Tampa. The daily communication and coordination with the Single Service Providers to monitor work order progress, milestones and potential jeopardies. Work order package closing and documentation. 01/2000 to 01/2000 Company Name 3192-9L, 9T Manufactures: Charles Industries, DSL Loop Units- HRU, HTUC, HRU612, HRU412, HLU388 Adtran, Pair Gain, PGF 8 line Units- FRC753, PS213, FAU728, FLU712, FLC703 High Gain, AT&T, OTR-D - OC48, DDM-2000, MUX2400 Go Digital, NEC, Adtran -HDSL Education and Training 1 2005 Bachelor of Science : Information Systems Security, Information Systems 1 2003 Associates of Science : Computer and Electronic Engineering ISS ITT Technical Institute － City , State , US GPA: GPA: 0.850 GPA: 0.850 Affiliations Supply Petty Officer: In charge of distributing material and equipment for all personnel in the V1 Air Department, Conducted performance evaluations and made promotional recommendations of several enlisted personnel in V1 AIR Department. Member of the Crash and Salvage firefighting team during flight operations Certifications OTR Skills SECURITY, CLOSING, COLOR CODES, CONTRACTS, DOCUMENTATION, FIBER SPLICING, INSPECTIONS, PROGRESS, QUALITY ASSURANCE, SPLICING, VERIZON, DSL, AC, CIRCUITS, COMPONENT LEVEL REPAIR, DDL, SCHEMATIC, TELECOMMUNICATION, TELECOMMUNICATIONS, TELECOMMUNICATIONS EQUIPMENT, AVIATION, CLASS, COMPREHENSIVE LARGE ARRAY DATA STEWARDSHIP SYSTEM, DISPATCHER, OPERATIONS, PROMOTIONAL, SYSTEMS SECURITY, MICROSOFT WINDOWS, WINDOWS 95, WINDOWS 98, WINDOWS ME, DDM, HDSL, MICROSCOPE, MULTIMETERS, OC48, SOLDER, SOLDERING, EXCEL, FIREWALLS, POWERPOINT, RED HAT, WORD, ISS Military Experience 11/1996 to 11/2000 E-4 Company Name In charge of distributing material and equipment for all personnel in the V1 Air Department, Conducted performance evaluations and made promotional recommendations of several enlisted personnel in V1 AIR Department. Member of the Crash and Salvage firefighting team during flight operations. Responsible for moving, spotting, safety and launching all aircraft on the flight deck. Including instructing personnel in breaking down and tying down all aircrafts on the flight deck. Able to handle challenges, coordinated a variety of tasks in stressful and fast-paced environment Master at Arms: Security Patrolman, Dispatcher, Armored escort for government bank on board the USS George Washington. Patrolman in all Captains' (C.O) and Executive Officers' (X.O.I) Mast. Managed a crew of 40 subordinate enlisted. Delegated tasks to those enlisted on behavior probation. Collaborated with superior officers to oversee tasks and duties of personnel within Air and Security department. Point man on Security Attack Force Team and Special Forces Joint tasks onboard the USS George Washington.
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CONSTRUCTION
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SENIOR HR MANAGER Professional Summary Results-driven and business-oriented professional with strong experience in business operations, full-cycle human resources, and administrative management. Strong business acumen with the ability to execute a wide range of business management, administrative and practical strategies that result in streamlined operations, increased production, workforce optimization, and employee retention. A top rated, proven performer who easily moves from vision and strategy to implementation with an organizational focus. Ability to manage multiple tasks simultaneously in fast-paced environments demanding strong critical thinking, creative, interpersonal and time management skills. Human Resources Process & Project Management Team Training & Development Staff Recruiting & Retention Organizational Optimization Benefits & Payroll Administration Policy & Procedure Development Administrative Management Skills Work History Senior HR Manager , 12/2006 to Current Company Name – City , State Aegis Treatment Centers, LLC operates one of the largest networks of Narcotic Treatment Programs (NTPs), also known as Opiate Treatment Programs (OTPs), in the nation. Manage all aspects of the daily operations Human Resources for multi location organization. Supervisory scope: staff of 6. Employee Relations/Employee Retention: Oversight of all aspects of staff performance; performance evaluations, progressive discipline, mediation of staff disputes and grievance procedures in accordance with state and federal laws as well as company policies Ensure proper staffing ratios contingent on patient census company-wide Management Coaching Staff training and development Policy development Full cycle recruiting New hire orientation Unemployment, workers' compensation and disability claims administration Track and analyze annual workforce turnover rates Prepare reports and recommend procedures to reduce employee absenteeism and turnover Developed and implemented personnel and payroll filing system that complies with current employment practices Salary administration Process all promotions, transfers, and terminations companywide Knowledge of Federal and State Employment Laws and ensures strict compliance with federal and state employment regulations Benefits/Open Enrollment administration Prepares financial statements, reconciled bank statements, manage cash flow, establishes monthly/yearly budgets, and file all state/federal taxes; coordinated with CPA for year-end tax completion Payroll oversight: time and attendance, bi-weekly payroll, quarterly goals/bonuses Accurately process payroll for all departments via ADP software and distributed checks to each branch; processed wage assignments including child support orders, and state/federal tax levies and garnishments System implementation/conversion Maintains HRIS system Coordinated all employee relation activities and special events; meetings, company luncheons, holiday parties, etc. Researched, updated, implemented and maintained company health benefits program including 401(k) administration Completed disability insurance claim forms, unemployment verification forms, home loan verification of wages and employment forms, workers compensation wage statement forms, verification of employment history, medical insurance information for courts, levy officer, district attorneys office, etc. Participated in corporate safety activities and serve on the Safety Committee Initiated and participated in hazard assessments to increase safety awareness among staff Completed and tracked all compliance activities including: FMLA, EEO, EDD, DOL, LOA, OSHA, COBRA reporting Excellent written, oral communication and interpersonal skills, including excellent ability to determine project objectives, implement job accountability and efficiently utilize resources to accomplish identified goals Executive Assistant III , 02/2005 to 12/2006 Company Name – City , State America's oldest running movie studio founded in 1912. Provided administrative support to two Senior Executives Customer Master Database maintenance Organized and oversaw the logistics for conference calls, in-house/off-site meetings, and luncheons. Researched and booked travel arrangements; hotels, airline tickets, and transportation. Managed and maintained calendars, itineraries, and agendas Performed various office finance functions; invoicing, account receivables/payables, billings, bookkeeping, journal entries, account analysis and reconciliation Facilitating inventory control and the purchasing of supplies and materials Calendar coordinator Created and managed expense reports Maintenance of purchase order log Archive and track files Verify invoice and credit memo distribution General office manager duties. Human Resources Coordinator , 06/2004 to 02/2005 Company Name – City , State operated one of the largest networks of Narcotic Treatment Programs (NTPs), also known as Opiate Treatment Programs (OTPs), in the nation. 40 hours per week) Provided human resources support to management for multiple facilities regarding office procedures and polices. Recruiting Personnel file maintenance Employment verifications Payroll processing Reduction in payroll errors to less than 3% Benefits administration Maintain LVN and physician license renewals Maintain I-9 paperwork Processed FMLA, COBRA, LOA claims Special projects. Financial Operations Assistant , 02/2002 to 06/2004 Company Name – City , State Department of Justice entity responsible for federal criminal prosecutions and civil cases involving the United States Government. 20 hours per week) Data entry Filing and retrieving documents Paying and obligating invoices Creating and managing entire filing system for multiple fiscal years Monitoring stock levels Preparing travel authorizations Customer service involving vendor payments Greeting and directing visitors, copying Maintain and balance contract files Accounting/payment reposting Authorized invoices for payment. Education Master of Science : Health Administration , 5 2011 California State University Northridge - City , State GPA: GPA: 3.85/4.00 Health Administration GPA: 3.85/4.00 Bachelors of Arts Degree : 5 2008 UCLA - Certificate in Human Resources Management to be completed 6/2015 : Affiliations Society of Human Resources Management (SHRM) Skills 10 - Key Touch, Accounting, administrative support, ADP, balance, Benefits, Benefits administration, billings, bookkeeping, budgets, bi, cash flow, Coaching, oral communication, interpersonal skills, conversion, copying, CPA, credit, Customer service, Data entry, Database, directing, Employee Relations, special events, Filing, finance, financial statements, forms, General office, Government, HRIS, Human Resources, Human Resources Management, insurance, inventory control, invoicing, Kronos, logistics, Lotus Notes, managing, materials, mediation, meetings, Access, Excel, Microsoft Office, office, Outlook, PowerPoint, Windows, Word, networks, Operating Systems, payables, Payroll, Payroll processing, Personnel, policies, purchasing, Recruiting, reporting, Safety, SAP, Staff training, staffing, Supervisory, tax, taxes, transportation, travel arrangements, Typing, Excellent written, year-end
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HR
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Rachel Guardado Summary Polished and professional team member skilled at counting money, processing payments and building relationships with patrons. Effectively meet front-end needs with skilled merchandising, customer support and register management. Proficient in processing purchases and returns with high accuracy and diligent attention to important details. Sales expert promotes products and plans to boost store profits. Hardworking Warehouse Associate with excellent materials handling, storage management and shipment preparation skills. Experienced in picking orders, assembling pallets and preparing containers. Delivers accurate inventory counts and maintains detailed warehouse records. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Skills Credit and cash transactions Issue resolution Scanner operations Cash register operation Customer assistance Staff mentoring Cash counting machine operations Product location skills Heavy lifting Warehouse operations Weighing and Measuring Tagging expertise Automatic packing equipment Microsoft Office Leadership Front of House Organization Event Planning Reservations Customer Service Check payment processing Service prioritization Experience Warehouse Picker City , State Company Name / May 2021 to Current Prepared inventory for shipment by attaching tags and labels and executing shipment documents to facilitate delivery to proper customers. Packaged items with appropriate materials to prevent damage during shipping. Marked and labeled containers with accurate shipping information to prevent delays. Assembled cartons, crates and containers. Utilized pallet jacks to move items to and from different warehouse locations. Promoted workplace safety and production efficiency by keeping workspaces clean, organized and free of hazards. Inspected outgoing shipments to maintain effective quality assurance standards. Reviewed packing slips and other documentation to properly box requested items for shipment. Picked products from designated locations using various tools and transferred to appropriate areas for further processing. Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions. Weighed and measured products and materials to check compliance with specifications and regulations. I used a website that would keep track of the items that would get shipped off everyday. Warehouse Employee City , State Company Name / Feb 2021 to Apr 2021 Prepared inventory for shipment by attaching tags and labels and executing shipment documents to facilitate delivery to proper customers. Counted and stocked different types of merchandise to comply with inventory control tag requirements. Noted current product inventory levels to support completion of order requests and audits. Packed and labeled merchandise to prepare for loading and shipment to customers. Lifted materials of varied weights on regular basis to transport items to proper warehouse locations. Monitored work areas for cleanliness and functionality and removed obstacles to promote safe work environment. Packed merchandise into boxes and containers to ensure safe shipment. Arranged items on pallets according to size and weight. Mentored new employees on daily warehouse procedures and answered task-related questions for quick job acclimation. Inspected orders for accuracy by carefully reviewing containers, products, packaging and labeling. Accomplished production goals by working with speed and accuracy. Utilized pallet jacks to move items to and from different warehouse locations. Weighed and measured products and materials to check compliance with specifications and regulations. Sales Associate and Cashier City , State Company Name / Oct 2020 to Dec 2020 Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices. Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals. Sold various products by explaining unique features and educating customers on proper application. Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions. Assisted customers by finding sizes for certain items and if it wasn't available at our store i checked inventory for items at other locations. Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue. Mentored new employees on customer service, money handling and organizing strategies to maximize performance, productivity and team success. Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases. Assisted with purchases, locating items and signing up for rewards programs. Worked closely with front-end staff to assist customers and maintain satisfaction levels. Monitored sales events, added new merchandise and rang up purchases. Scanned customer purchases, supporting transactions to streamline sales process. Host City , State Company Name / Jul 2020 to Aug 2020 Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests. Scheduled reservations and notified servers and managers of large groups to prepare seating in advance. Greeted guests and gathered information to seat groups or place on waitlist. Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience. Accommodated guests with children and special needs to promote comfortable dining experience. Monitored dining area to assess server capacity and estimate wait times. Stayed abreast of server availability and table turnover to make quick decisions about seating locations. Education and Training High School Diploma Clifton High School Expected in Jun 2023 City , State Additional Information I am fluent in spanish and english.
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APPAREL
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AVIATION MECHANIC Skills Licensed FAA rated Airframe and Powerplant (A&P) Technician Yellow Belt Lean 6 Sigma Certified Five years of experience in key aircraft systems and quality assurance processes Trusted, highly reliable aviation professional responsible for maintaining state of the art aircraft Performs scheduled and unscheduled maintenance, trouble shooting, major and minor repairs, post flight inspections, and record keeping Management of large maintenance crews Navigation of FAA regulated publications Troubleshooting Proficiency with mechanical and pneumatic tools Supply chain management Mechanical aptitude Military leadership experience Job status reports Knowledgeable of applicable local codes Accomplishments N Assistant Phase Coordinator 2015-2016 Troubleshooting malfunctions: Aircraft structure Drivetrain Power plant Fuel systems Flight controls Hydraulic systems Vibration analysis Maintains, inspects, and repairs aircraft structures and hydraulic systems and components. 4859.3 logged maintenance hours 1890.1 logged supervising hours Collaborating with supervisors or higher-level technician on complex aircraft relevant tasks Extensive troubleshooting, cleaning disassembly and reassembly, replacing or repairing discrepant components Experience in supply chain Transfer of Memberships and Professional Affiliations FAA Licensed Airframe & Powerplant Mechanic Lean 6 Sigma Yellow Belt. Experience Company Name City , State Aviation Mechanic 06/2011 to Current Performing line maintenance functions under the supervision of the Chief Mechanic including post flight inspections & routine servicing. Performing troubleshooting functions on electrical, hydraulic, engine and airframe systems and components as required to support the aircraft's maintenance needs. Performing heavy maintenance including the annual inspection, engine changes, gearbox changes, prop changes as required to support the aircraft's maintenance needs. Troubleshooting inoperative or malfunctioning aircraft systems. Maintains all required records of maintenance and repair to the airship as required by company policy and FAA regulations. Replacing time or service-limited parts and/or aircraft appliances as needed or on a scheduled basis. Performing preventive and corrective maintenance on aircraft and associated aircraft appliances in accordance with established schedules Researching and investigating possible solutions to engine, airframe, and associated appliance malfunctions. Attending recurrent aircraft technical training to maintain professional currency. Education and Training High School Diploma 2011 Hagerty High School , City , State , USA H-1 Powertrain 2011 Center Naval Aviation Technical Training , City , State , USA Graduated top in class Honor Graduate A&P License 2016 Bakers School of Aeronautics , City , State , USA
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AVIATION
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HIGHLY ACCOMPLISHED HEALTHCARE ANALYST Professional Summary Financial Expert providing strategies to improve Revenue Cycle Management in Healthcare
A top-performing Systems Analyst with a proven track record of expanding revenue and customer satisfaction in Healthcare. Expert at identifying and analyzing customer needs within a variety of Enterprise healthcare organizations. Subject Matter Expert in Revenue Cycle Management specializing in developing and delivering innovative solutions for environments with large data requirements. Extensive experience in providing an advisory and consultative approach to Financial and Technology solutions that drive improved financial performance. Broad grasp of Value Based Healthcare Reimbursement strategy and the skill to lead a collaborative effort to develop long lasting relationships with Executive decision-makers. Education and Training Programming Support Specialist, Data Center Technical Support, Shared Medical Systems (Cerner), Malvern, PA
Computer Operator, Operations, Shared Medical Systems (Cerner) City , State Master of Science : Computer Information Systems University of Phoenix － City , State Computer Information Systems Graduate Courses in Business Communications, Project Management, Operating Systems, Networking, Database Concepts, Software Engineering, Programming Management, Organization, Ethics and Intellectual Property, and Financial Management.
Certified Project Management Associate, International Project Management Association
(IPMA, Level D), Number D15-122834 Skill Highlights ;; Skills accounting, Accounts Receivable, auditing, balance, billing, Business Communications, business plan, client, clients, client liaison, customer service, client support, Database, delivery, Financials, financial, financial consulting, Financial Management, focus, insurance, Intellectual Property, leadership, mentor, office, 2000, NT, Networking, Operating Systems, processes, process improvement, coding, Programming, Project Management, proposal, Quality, report writing, reporting, revenue recognition, Siemens, Software Engineering, SQL, Technical Support Professional Experience Highly accomplished Healthcare Analyst , 01/1997 to Current Company Name providing operational and financial consulting services, employed through the acquisition of Siemens Health Services by Cerner in 2014 and the acquisition of Shared Medical Services by Siemens in 2000 Primary client liaison assessing business needs from stakeholders at every level, including executives within the client organization, explaining available standard services and/or suggesting methods for customization of solutions to enhance production objectives and bring in departmental revenue. Provide outstanding customer service by quickly addressing any client support issues, escalating new opportunities for revenue improvement to the appropriate executives within the organization, and maintaining a line of communications with clients that is advisory in nature and exceptional in its execution. Expertly synthesize client input through a full business discovery process and assemble an internal team of experts in SQL, Database, report writing, networking to answer questions and develop a set of technical specifications that are presented in a form of an actionable solution proposal. Improve Revenue Cycle Management for clients by providing off-the-shelf, custom, or client hosted solutions that allow them to off-load issues and focus on the critical revenue recognition activities of their business office which includes Accounts Receivable and dealing with insurance companies. Meticulously review procedures and processes within financial departments and compare those with industry 'best practice' standards to identify opportunity for process improvement. Identify actionable gaps by comparing revenue cycle reporting against other similar organizations as well as nationally recognized Key Performance Indicators (KPIs). Guide a client through the Recovery Audit Contractor (RAC) program which requires coding, billing, and reimbursement compliance with Medicare. Develop reports and create abstracts that pulled insurance, patient balance, and diagnostic related groups (DRG) coding from a client's INVISION patient accounting financial systems that ensured that Medicare was not being overbilled and identified coding errors and brought up the issue of medical necessity which led to process improvements. Participate as a key technical resource and mentor documenting the entire process of an ongoing customer project now in its 16th month which transfers 7-10 years of patient accounting data to a third party repository as part of audit requirements to meet a variety of regulatory standards. Collaborate with the project manager to meet project deadlines so that the client is able to keep their financial system data before the contract elapses while ensuring that the client pays for only the amount of data storage required. Accelerate the delivery of solutions for the client by creating reusable templates that can be shared between projects. Deliver the technical leadership required for projects of 6 days to 6 months in duration to determine the environment, configuration, and build programs necessary to decommission legacy systems and efficiently migrate to data to database systems which allow simplified queries for financial posting. Through job sharing with the SOARIAN Financials Test Team, recreated software defects and validated fixes to improve quality using advanced tools such as Charm NT, Quality Center, and Kanban to update status. Associate Systems Analyst , 01/1993 to 01/1996 Company Name Part of a team responsible for delivering over 100,000 files monthly pertaining to reporting and auditing and through the development of a business plan that later migrated the delivery system to the internet saving the client considerable costs. Organized transactions over a six-month period to install financial systems at Pennsylvania Hospital and Temple University Hospital. Build the programs required to successfully update system data to meet all deadlines. Consultant/Analyst , 01/1983 to Current Company Name － City , State
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HEALTHCARE
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CONSTRUCTION ADMINISTRATION AND OBSERVATION Professional Summary Motivated Construction Manager highly effective at finding the best methods possible to complete exceptional construction projects. Strong knowledge of civil engineering principles and concepts. Skills OSHA Certified Excellent customer relations General contracting professional Subcontractor management Knowledgeable in construction safety Best building practices Interior and exterior renovation Scaffolding Fall Protection Plan (FPP) Strong interpersonal skills Design experience Project scheduling Building systems and services Work History Construction Administration and Observation , 05/2009 to 09/2014 Company Name – City , State Construction Administration and Observation. Full project administration from planning to close out. Duties include but are not limited to:. Project planning, documentation, submittal review, cost analysis, progress payments, quantity review, and Project proposals, contract documents, project technical specifications, design criteria, etc. Preliminary Engineering reports, cost estimation, engineering reports, environmental analysis for project planning. Mapping using ArcGis, and AutoCAD Civil 3D 2013. Observe and report progress on multiple projects, mainly with Water, Waste Water, Transportation, Civil, Parking Lots, and Landfill improvements. Reviewed plans and specs during the schematic design of pre-construction. Coordinated utility service providers according to project schedules. Obtained building and specialty permits from local jurisdictional agencies. Conducted weekly production and operations contractor meetings, which facilitated stronger communication and the ability to resolve critical issues. Performed regular job site observations to provide direction for all general contractor personnel. Conducted all critical pre-installation conferences with general contractors, subcontractors, consultants and manufacturer's representatives. Worked with construction administration consultants to plan field observations on schedule. Digitally archived weekly progress and technical “Knowledge Base” photographs of all assigned projects. Prepared and followed through on all required punch lists. Oversaw the entire building turnover process, while enhancing communication between all construction management. Assisted the operations group with warranty service repairs. Determined the project schedule, which included the sequence of all construction activities. Prepared regular interval progress reports. Guided and directed third-party inspectors through project construction, commissioning and closeout. Avoided construction delays by efficiently following through with all site inspections in a timely manner. Implemented systems to improve process efficiency and reduce the project duration. Scheduled all contractors and materials deliveries. Trained and promoted continued education for all onsite crew members. Senior Construction Observer , 04/2008 to 04/2009 Company Name – City , State Observe and report progress on multiple projects dealing mainly with Water and Waste Water, Transportation, and Civil improvements. Duties include but not limited to be submittal review, cost analysis, progress payments, quantity review, field reports and photos. Constructability review of design and base bid cost review, Specifications analysis per type of project review. Reviewed plans and specs during the schematic design of pre-construction. Conducted weekly production and operations contractor meetings, which facilitated stronger communication and the ability to resolve critical issues. Performed regular job site observations to provide direction for all general contractor personnel. Reported to the vice president of production on conformance with the contract schedule. Conducted all critical pre-installation conferences with general contractors, subcontractors, consultants and manufacturer's representatives. Worked with construction administration consultants to plan field observations on schedule. Digitally archived weekly progress and technical “Knowledge Base” photographs of all assigned projects. Prepared and followed through on all required punch lists. Oversaw the entire building turnover process, while enhancing communication between all construction management. Prepared regular interval progress reports. Offered technical assistance to service providers. Reported the quality of performance on site to all site construction managers. Conducted routine quality audits to ensure that work was progressing per the specifications and initiated corrective actions. Avoided construction delays by efficiently following through with all site inspections in a timely manner. Process Engineering Assistant , 07/2006 to 03/2008 Company Name – City , State Observe and report data from pressure gauges for the emulsion and Koch plants throughout the refinery. Equipment operation in Koch plant and around the refinery. Field Engineering Supervisor , 12/2005 to 07/2006 Company Name – City , State Design and build tanks and water piping throughout the refinery. Design build waste water piping, including manholes, force mains, and all appurtences. Field Engineer , 03/2005 to 12/2005 Company Name – City , State Project involved with was a 36 inch HDPE waste water improvement project in Rio Rancho, NM. The Job consisted of ordering materials, cost analysis for project. Data collection for placement of manholes and pipe, Survey data collection for as-builds, supervisor of 35 employees including Superintendant. Construction observer I , 08/2004 to 07/2005 Company Name – City , State Mainly hired for construction observation for the San Juan Chama Water Project for the City of Albuquerque. Large diameter pipeline up to 72 inch CCP, crossing the Rio Grande River and tying into the west side from the processing plant near Alexander Blvd. I observed three different contractors at the same time, placing pipe 20-30 feet deep through residential neighborhoods and along main streets and laterals. Observed the building of the dam along Alameda Blvd, down Paseo Del Norte, to the processing plant and then pumped out to different areas of the City wells. Owner Operator , Company Name – City , State Dirt and Utility contractor throughout the State of New Mexico. Projects consisted of building water and waste water pipelines, building pads, and roads. Subcontracted to Jaynes, Gerald Martin, Blue Sky Builders, FHP, JG Daniels just to name a few. Education High School Diploma : 1984 Del Norte High School - City , State Certificate of Completion : Accounting , 1990 International Business College - City , State Continuing Education in accounting Associate of Science : CNM of New Mexico - Engineering Skills 3D, Accounting, AutoCAD, cost analysis, data collection, documentation, Grants, materials, progress, Project planning, proposals, San, supervisor, Transportation, type Additional Information GB 98 License with the State of New Mexico
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CONSTRUCTION
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CERTIFIED MASTER PERSONAL TRAINER Professional Summary Seasoned health and fitness professional who provides personalized fitness and wellness programs to people of all ages and skill
levels. A nationally Certified Master Personal Trainer using holistic mind and body philosophies to assist clients in reaching and
maintaining fitness goals. Core Qualifications Microsoft Word, Excel, and Adobe
Strong organizational skills Photoshop
Effective in a team environment Experience Certified Master Personal Trainer 06/2013 to Current Company Name City , State Work with clients to improve their overall function, endurance, strength, flexibility, and balance. Monitor and teach proper execution and form of exercises. Maintain detailed personal training records and update progress after each session. Create personal training programs that address specific injuries or health problems to meet individual fitness needs. Conduct off-site seminars and workshops to generate new business. Fitness Director - Certified Personal Trainer 06/2008 to 06/2013 Company Name City , State Measured client's overall fitness by completing comprehensive evaluations and physician clearances. Scheduled and conducted fitness orientation appointments with new members. Managed the Personal Trainer schedule and conducted trainer evaluations. Responsible for new hire interviews and sales training. Reviewed weekly sales numbers and club statistics to identify areas for improvement. Organized off-site workshops and marketing events to generate new business. Successfully sold personal training packages. Provided personal training sessions and retained 80% of clients. Fitness Director - Certified Personal Trainer 01/2007 to 06/2008 Company Name City , State Managed and trained fitness staff in sales and exercise techniques. Scheduled and performed fitness evaluations with new members. Participated in regional conferences to improve sales and personal training skills. Successfully sold personal training packages and provided personal training sessions. Designed enjoyable and innovative customized training programs based upon fitness goals. Conducted on-site seminars and workshops to generate interest in new club activities. Managed the Personal Trainer schedule, making sure sessions were completed timely and professionally. Education Bachelor of Arts : Political Science 2006 California State University City , State Political Science Professional Affiliations Certified Master Personal Trainer (MPT): National Exercise and Sports Trainers Association (NESTA) Certified Specialist: Functional Training Biomechanics Core Conditioning Speed, Agility, and Quickness National Exercise and Sports Trainers Association (NESTA) Certified Strength and Conditioning Specialist (CSCS) - In progress National Strength and Conditioning Association (NSCA) CPR, AED, First Aid American Red Cross Interests Velocity Sports Performance - Mentored children 7-18 in soccer skills, teamwork, and fitness. Wellness Volunteer (Santarus, Inc.) - Conducted workshops to raise awareness about health and fitness. Athlete - Varsity wrestler, club hockey, and intercollegiate soccer player. VOLUNTEER EXPERIENCE Rancho Physical Therapy (60 hours) CORE Orthopaedic Medical Center (42 hours) La Paloma Healthcare Center (65 hours) COMMUNITY SERVICE Toys for Tots - Held weight-loss challenges to raise donations for children without toys on Christmas. I'm Going to College Tour - Gave local children from San Marcos, Ca a guided tour of CSU San Marcos. Skills Adobe, Photoshop, balance, conferences, client, clients, Instructing, marketing, Excel, Microsoft Word, Strong organizational skills, program development, progress, sales, sales training, seminars, statistics, Trainer, training programs, verbal communication, workshops, Excellent written Additional Information EXTRACURRICULAR ACTIVITIES Velocity Sports Performance - Mentored children 7-18 in soccer skills, teamwork, and fitness. Wellness Volunteer (Santarus, Inc.) - Conducted workshops to raise awareness about health and fitness. Athlete - Varsity wrestler, club hockey, and intercollegiate soccer player. VOLUNTEER EXPERIENCE Rancho Physical Therapy (60 hours) CORE Orthopaedic Medical Center (42 hours) La Paloma Healthcare Center (65 hours) COMMUNITY SERVICE Toys for Tots - Held weight-loss challenges to raise donations for children without toys on Christmas. I'm Going to College Tour - Gave local children from San Marcos, Ca a guided tour of CSU San Marcos.
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FITNESS
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DIRECTOR Professional Summary Skills PPC Digital Media Planning DSP Behavioral Targeting Comscore SimilarWeb Kenshoo MS Excel, PPT Agile Marketing Ads, Portuguese Advertising, Presentations Agile, Quality Agency, Quality control Auditing, Reporting Branding, Sales Budget, Bilingual BI, Spanish Capital Markets, Strategy Clients, Strategic Client Data analysis Designing DSP Direction English Fast Features Financial French Innovation Investments Leadership Marketing Market Media Planning Meetings MS Excel Modeling Next Optimization Work History Director , 07/2017 to 05/2021 Company Name With over 12 years' experience in performance
marketing (PPC), Search Engine Marketing, Social, Local and Programmatic
media. The experience I gained in portfolio management reflects in obtaining the
best results for my customers, allocating their investments accordingly for better
returns in the digital marketing world. I enjoy working in fast-paced environments
and find that the dynamism in digital marketing fulfills that completely., Vendor for Microsoft Digital Advertising. Part of a global team of 8 people all remote. Built audience clusters based on behavioral targeting for Brazilian,
Mexican, Canadian, and US markets. Utilized data analysis tools to optimize performance and improve CTRs. Project revenue in Brazil grew from $50k to over $500k and grew to over
$3mm in the second year. Assisted in quality control for other team members. Digital Media Solutions Executive Director , 01/2016 to 07/2017 Company Name – City , State Led a team of 8 specialists in search, social, mobile, display, programmatic
and local ads bringing innovation and new digital opportunities to Blinks,
focusing on Branding and Performance. Responsible for growing media spend across all channels. During this
period media spend grew over 100% (+300mm). Established procedures and best practices for Digital media planning and
execution ensuring efficiency in all stages of the customers' journey. Created and established the Blinks Media Mix Modeling. Provided strategic insight across many digital channels to the account
teams. Implemented auditing and technical evaluations to improve quality in
campaign execution and optimization. Created and delivered training to new hires and weekly training for
company employees covering all areas of digital media. Built and maintained strong partnerships with media channels providing
opportunities to implement betas, first-to-market cases and assist in
developing new products. Assisted Sales team with data and cases when elaborating presentations
for RFPs. Provided insights to BI and DevOps for the development of in-house
dashboards and media management tool. Invited to test the beta for the Facebook Blueprint Certification. Coordinated Digital Days for clients. Member and partner of senior executive leadership and actively
participated in designing the path and direction of the company. Awarded Bing Agency of the Year award (September 2017). Account Director , 01/2014 to 12/2015 Managed portfolio of largest clients at Blinks including global accounts
(+R$6mm/month) Led a team of 8 analysts that provided media strategy and
activation of branding and performance campaigns. Clients included
Netshoes, ACCOR, AIG and OLX. Cross channel reporting, analysis, and weekly wrap-ups with team and
clients. Oversaw budget allocation and prioritization for campaigns. Elaborated campaigns with clients and channel partners to develop first-to-
market cases with excellent results and benchmark examples. Created best practices such as AB Testing, Black Friday checklists,
documenting learnings, creatives analysis. Reduced CPL by 300% for one account in less than 6 months. Maintained customer's ROI whilst increasing investment from 300k to 600k. Tripled lead generation whilst reducing CPL by 150%. Invited to become an executive partner at Blinks. Account Manager , 12/2010 to 12/2013 Managed portfolio of large and SMB accounts, +- 30 accounts and led a
team of 6 analysts. Responsible for the strategy and execution of PPC campaigns. Defined strategy and KPIs based on client objectives and goals. Held monthly meetings with the clients to go over results and next steps. Behavior Targeting Specialist , 01/2008 to 01/2013 Company Name – City , State Senior Investment Specialist , 01/1999 to 03/2003 Company Name – City , State Managed portfolio of high net worth accounts (+U$ 1 million) including
Latam customers. Provided trading assistance in various financial products. Reviewed client portfolios advising them on investment solutions
conforming to their objectives. Educated clients on usage of trading platforms and software. Equity Trading Liaison , 07/1997 to 01/1999 Capital Markets & Trading - Operations Liaison between exchanges and
account reps resolving trade disputes. Reduced risk to firm by resolving disputes in a timely manner mitigating
losses. Managed downtime operations. Led team of 20+ helpers to input trades
manually into the system when downtimes occurred. Agility and
accuracy were key features. Floor Broker , 01/1995 to 01/1997 Company Name – City , State CBOE broker trading stocks such as KO, HON and BAC. Executed orders from various brokerage houses, evaluating market
volatility and order flow for best executions. Education WPP Mini MBA : Business Strategy , 04/2017 B.S : Business Administration , 05/1994 Boston College - City , State Certifications CERTIFICATIONS Google AdWords Certified
Google Analytics Certified
Facebook Certified Planning Professional. Languages English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
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DIGITAL-MEDIA
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HR SPECIALIST Highlights Staffing and recruiting professional Interviewing expertise Recruiting Personnel records maintenance Affirmative Action compliance Fluent in [Language] Detail-oriented Microsoft Office Suite expert People-oriented Experience 07/2015 to Current HR Specialist Company Name － City , State Assisted with the establishment of the hiring process that is currently in use at the George's Employment and Training Center. Assisted in the creation and implementation the first electronic hiring process within George's that pre-printed a new hire's SSN, address, the date and name which decreased the time to hire someone from 1 hour to 30 minutes, on average. Assisted with the development of the first electronic application for production hiring. Explain terms of position with new hires, such as salary, hours, dress code, job description, etc. Responsible for onboarding new employees, which includes administering new, hire paperwork, E-Verify, and I-9 Verification. Establish and maintain relationships with HR managers to stay abreast of current and future hiring. Coordinated driver-recruiting process. 10/2010 to 07/2015 HR Specialist Company Name － City , State Assisted the Managers in the staffing and compliance for 16 area locations. Staff, insure compliance training is completed, track their assignments, evaluations, system access and terminations in the Tyson clerical and industrial temp pool, which is over 100 people as direct reports. Assisted with the development and piloted the first electronic application for production hiring. Collaborated with Team to develop a detailed processes for non-discretionary, discretionary, and professional hiring. Reviewed every I-9 and E-Verify for errors. Ran and completed E-Verify on new hires. Knowledgeable in SAP, ADHOC, Training and Events and e-Recruitment data entry and Reporting. 03/2009 to 10/2010 HR/Benefits Clerk Company Name － City , State Analyzed employment-related data and prepared required reports. Developed reports on employee headcount, monthly HR reports and quarterly training reports. Managed all aspects of the employee life cycle process, including on and off boarding. Communicated the duties, compensation, benefits and working conditions to all new hires. Ensure new hire files were complete and accurate. Worked extensively in SAP and verified all data entered was accurate. Explained human resources policies and procedures to all employees. Conducted telephone and onsite exit interviews for all employees. Worked on 401(k) administration, FMLA and all areas of insurance and benefits. Generated employee-tracking reports each month. Managed communication regarding employee orientation and open enrollment for Benefits. Ensured enrollment of all new hires into Tyson's insurance plans. 08/2007 to 03/2009 HR Clerk Company Name － City , State Maintained open position postings. Maintained customer service focus with employees and applicants at all levels of the organization. Verified applicant references and employment history. Experienced with multiple line telephones, handling routine inquires, directing calls and taking messages. Distributed appropriate employment documentation to various plant locations. Maintained accurate information on outgoing files to all locations. Entering initial data, prepare for hire and rejecting in SAP as well as making any necessary changes from the recruitment side of SAP. Generating reports. Verify that applications are complete. Provide assistance to applicants in completing the application. Translate in Spanish when necessary. Ensured all compliance laws were followed. 10/2006 to 03/2007 Receptionist Company Name － City , State Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Maintained the front desk and reception area in a neat and organized fashion. Served as central point of contact for all outside vendors needing to gain access to the building. Made copies, sent faxes and handled all incoming and outgoing correspondence. Posted open positions in the lobby and with Workforce. Worked with a very diverse labor pool. Ensure all applications were completed to compliance standards. Explained the application process to applicants. Scheduled interviews and the on-boarding process. 09/2005 to 10/2006 Administrative Assistant Company Name － City , State Greet and receive visitors. Answered heavy phone traffic. Maintained inventory of office supplies. Coordinated CPR classes for customers and staff. Assisted staff in coordinating meetings and telephone conferences. Education 2001 Diploma Rogers High School Skills Benefits, central point of contact, clerical, conferences, CPR, customer service, data entry, directing, documentation, fashion, faxes, focus, hiring, human resources, HR, insurance, inventory, meetings, access, office, neat, policies, processes, receptionist, reception, Recruitment, recruiting, Reporting, SAP, Spanish, staffing, taking messages, telephone, telephones, phone, Type
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HR
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DIGITAL MARKETING ASSOCIATE Summary Dynamic and highly enthusiastic individual with keen business acumen seeking a position in Marketing and Advertising to apply advanced customer service skills and uncommon creative mindset to bring a positive initiative to your business operations and an upward curve to your company revenue growth Skilled marketing professional focused on exceeding revenue goals, driving high-volume new user acquisition, and growing subscription-based businesses Well versed in all aspects of marketing campaigns from concept development to execution and launch Highly organized individual with strong knowledge of business organization and processes as well as management techniques who constantly strives for self-development and education welcoming every opportunity to expand intellectual, cultural, and professional horizons Highly competitive team player and multitasker seeking to positively contribute to overall team performance and the achievement of all established corporate objectives Efficient communicator with an uncommon ability to relate to people and provide excellent customer service Responsible professional with strong analytical skills and a proven ability to produce a range of solutions as well as work under stress still delivering good results Account Management Brand Development Sales Promotion Multi-Media Marketing Campaign Planning & Execution CRM & Profit Maximization Strategic Media Placement Market Analysis Customer Service Advertising Experience 05/2016 to 11/2016 Digital Marketing Associate Company Name － City , State PatientPop is one of the top 20 fastest growing startups in Los Angeles and is the first growth-focused platform that accelerates new patients growth by automating practice marketing and eliminating the need for dedicated marketing resources. Optimize web presence and visibility of healthcare professionals. Create, oversee and audit social media pages, health directory profiles, Google Analytics, Call tracking, etc. Assist in fostering retention of healthcare professionals current client base and draw new client base. 02/2013 to 08/2013 Account Manager Company Name Performed a whole range of an online marketing account manager's duties while serving The Beauty Box, a multi-brand of a major beauty company in the Brazilian market, Boticário Group, which was created to compete with Sephora group. Responsible for tracking all social media platforms and campaigns including Facebook page, Blog, e-commerce, Instagram and Twitter. Coordinated job scheduling, approval, and creation of online campaigns and key visuals or messages. Noted by senior management for efficient management of client-agency relations. 05/2011 to Current Account Manager Company Name Accountable for managing accounts for Transitions Lenses, Unidas Car Rental, Berlitz Language School, and Climatempo.com.br Operated as a lead point of contact for any and all matters specific to my clients, thus building and maintaining strong and long-lasting customer relationships Attended meetings with clients as well as created briefings for other employees Formulated strategies and passed proposals to senior managers Contributed to campaign development as well as monitored and chased work progress. Personal Information PERSONAL SUMMARY Skills Advertising, agency, com, draw, client, clients, e-commerce, senior management, Google Analytics, managing, marketing, market, meetings, online marketing, page, progress, proposals, scheduling, social media platforms Additional Information PERSONAL SUMMARY
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DIGITAL-MEDIA
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FLOATER/TEACHER Summary To obtain a position teaching children. Core Qualifications Classroom management Cooperative with parents Motivates students Interactive teaching style Innovative lesson planning Creates a positive atmosphere Flexible Positive attitude Effective listening Communicates with others Utilizes patience Achievements Health Curriculum and Lesson Planning: Created and taught the first Health Curriculum at the Jewish Academy of Arts and Sciences. This curriculum included; nutrition, MyPlate, portion sizes, physical fitness, etc. This New Health class was for grades 3-5. Professional Experience 03/2015 to Current Floater/Teacher Company Name － City , State Work with/teach children from ages 6 weeks to Pre-K. Enforce rules for behavior and procedures for maintaining order among classes. Show love and compassion to the children on a daily basis. Teach the children God's love through my interactions with them and by giving positive praise and affection. Work with/Assist the classroom teachers by following their schedules and lesson plans. 01/2015 to 05/2015 Physical Education and Health Teacher Company Name － City , State As the Physical Education teacher, I taught 60 minute Physical Education classes to kindergarten, first, third, fourth, and fifth grade students. Along with Physical Education, my classes also included anatomy (muscle and bone) and nutrition. Safety in the gym/field/classroom was emphasized on a daily basis. lesson plans were developed in accordance to the unit plan for the semester. Critical thinking questions and/or scenarios were created and implemented for the students to use on a daily basis. Assessments were done on a bi-monthly basis through various methods such as; paper and pencil assessment, peer assessment, and teacher evaluations. As the Health Education teacher I would teach 60 minute classes to third, fourth, and fifth grade students. I created an outline/proposal for the Health class and was granted the opportunity to begin this first ever Health class/curriculum. I assessed the students through group projects and daily "pop quiz's" at the beginning of each new lesson. 08/2008 to 12/2013 Children's Fitness Instructor/Manager Company Name － City , State As a Children's Fitness Instructor I taught physical education and nutrition classes to children ages 18 months to 5 years old. I made my classes fun and engaging in an environment that was positive and nurturing. Safety was a top priority in my classes. I used positive reinforcement and redirection in order to avoid any behavior or discipline issues. I was promoted to Manager for Stretch-n-Grow in August of 2013 During my time as Manager I would hire any new coaches we needed and kept them organized and prepared to teach their classes. I made the weekly schedules and checked in with directors of schools in order to find out how my coaches were performing and if there were any issues that needed to be worked out or any special praises that needed to be given for going above and beyond. I was organized and professional during my time as manager which helped keep my coaches organized and professional and schools happy with our program. I kept communication open on a daily basis with my coaches through emails, phone calls, texts, meetings, and making myself easily approachable. Education 2008 Bachelor of Science : Education - Majoring in Physical Education University of New Mexico － City , State 2005 New Mexico State University － City , State Volunteer Activities Jazzercise Balloon Park - On a volunteer basis, I will supervise children in the childcare room as their parents participate in a 60-minute jazzercise class in the room next door. My duties include; playing with the children, entertaining them, and ensuring all the kids safety as they are in my care. I make sure the childcare room is safe and clean before they arrive and also clean up the room once the parents have picked up their children. I also make sure all children are signed in/out by their parents. Skills I am a very organized person with a professional and positive attitude. I am great at keeping an open dialogue and making myself easily approachable. I enjoy working with others and troubleshooting to find solutions to any problems that may arise. I am a big communicator and a great “team player”! I am passionate about teaching children and I enjoy being a positive role model and influence in their lives.
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FITNESS
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LIBRARY AIDE ( FULL-TIME) Professional Summary High school graduate of June 2008, accepted by Broward County as an intern within the aviation department; undergoing practical training, experiencing what it is actually like working within the aviation/airport industry for a least a year henceforth, resulting into a Proactive Library Aide (full-time) with seven years' of relevant hands on experience in diverse office settings and exceptional people skills.Versed in excellent multi-tasking, communication and presentation skills subsequent, to extraordinary computer ingenuity. A self-motivated, energetic ,extremely organized and responsible individual, fluent in English with admirable writing and oral skills also, capable to work with deadlines moreover, a very hard working, and dynamic, team player with high hopes in filling the front desk administrative/recruiter position! Core Qualifications excellent communication skills Client-focused exceptional telephone etiquette File/records maintenance Microsoft Office Computer proficient Excel in customer service Ability to multi-task Work well independently with limited supervision Ability to take directions well Ability to prioritize and remain focused on the essence of an issue Proficient at learning new concepts Exhibits self-motivation and a positive attitude Adapts well to changing conditions Experience Library Aide ( full-time) June 2009 to Current Company Name － City , State Responsibilities include assisting customers at the circulation desk by answer questions, identifying their service needs, checking out, renewing, and checking-in materials, issuing and updating library cards and customer accounts, processing cash transactions for fines and fees, printing and bus passes. Resolves a variety of problems/issues from the public in order to maximize the efficiency/effectiveness of circulation department or service provided. renew materials and also answer questions concerning accounts over the phone. discharge and sort returned materials, pack and unpack deliveries of books and audio-visual items sent to and from other branches. responsible for shelving a specific section of books in the library located in the 700-759.99 which include a variety of subjects ranging from fiction to arts and crafts. responsible from searching for claims return items and from time to time tracer and router. Created and managed an Excel document to allow out- of systems items to be efficiently accounted for Route out-of-system book back to there proper location/ owing branch devoted, enthusiastic,energetic member of the spirit committee in which help coordinate a variety of activities and programs within our division. Voting System Technician (VST) November 2014 to November 2014 Company Name － City , State responsible for setting up the ADA iVotronic unit and the DS200 optical scanner responsible for and trained to open, troubleshoot, and close the equipment on Election Day. instruct the voter how to insert the ballot into the optical scanner, and assists the visually impaired voter how to insert their ballot into the optical scanner, and assist the visually impaired voter with the execution of an audio ballot. The Friday before the Election all VSTs will be required to report to the Regional Site to pick up their materials for Election Day. They will make contact with the clerk to set up the precinct. Election night, specific materials must be returned by the VST back to the Regional Site. Public Service Intern June 2008 to April 2009 Company Name － City , State Performed administrative and office support activities for multiple supervisors. Duties include answering telephone calls, receiving and directing visitors, word processing, and filing. Extensive software skills are required, as well as Internet research abilities and strong communication skills. Performed copying and filing duties Assisted supervisor with projects Assisted with archiving county records Assisted with creating the annual maintenance budget Assisted with payroll preparation Created and maintained tables and spreadsheets to track a variety of maintenance activities Greeted visitors, answered questions, and provided directions Answered multi-line telephone, routed calls, and took accurate messages Assisted staff in reception area Sorted mail, and photocopied documents for service coordinators Distributed incoming mail and processed outgoing mail Presented ideas both orally and in writing Learned and used various computer programs and other information technology Learned the value of hard work and persistence Devised means of dealing with extra stress associated with multiple demands Encourages effective teamwork Met the needs of both the organization and the employees when possible Researched, investigated, and compiled information Identified and combined a variety of resource materials into final copy Demonstrated convincing public speaking Culinary Arts August 2007 to June 2008 Company Name － City , State Skillfully preparing meals that are pleasing to the palate as to the eye, having knowledge of the science of food and understanding diet and nutrition. Knife skills Nutrition Food safety and sanitation Baking principles Cooking methods Food service purchasing Restaurant operations Execution of basic food preparation Taste, Proper Seasoning, and Consistency) Presentation Degree of doneness/ Proper Cooking Provided Sunsational service while working under pressure within a given time frame Women of Tomorrow (W.O.T) Mentor Group October 2004 to June 2008 Company Name － City , State Mentor & Scholarship program that inspires, motivates, and empowers young women to live up to their full potential through mentoring by highly accomplished professional women and scholarship opportunities. Assessed and evaluated situations effectively Ensured that tasks were completed on time Interpreted rules and regulations Used integrity in decision-making Expressed ideas and thoughts based on facts Instilled self-confidence and self-esteem in others Demonstrated flexibility and commitment to change and learning Hair Stylist August 2007 to May 2008 Company Name － City , State Maintained a comprehensive understanding of the hair care industry and business operations. Set goals and follow through Quick thinker Creative Displayed understanding of, and respect for, people from diverse backgrounds Listened actively and attentively Coordination - Adjusted actions in relation to others' actions. Tolerance due to time consuming styles Education High School Diploma : Culinary Arts , 2008 McFatter Technical HIGH School － City , State , United States Culinary arts certification Professional Affiliations Spirit committee The purpose of the SPIRIT Committee is to support, promote, and improve relations between individuals on the team. Our goals are to •Support existing programs at South Regional Library •Provide opportunities for staff and faculty to interact socially •Provide wellness programming for students, staff, and faculty Accomplishments Summer Youth Feeding Program Broward County Libraries, in conjunction with Sisters for Abundant Living, provided free lunch and snacks for children Summer 2014 as part of the Library's Summer Reading Program. A partnership with the Florida Department of Agriculture and Consumer Services' Summer BreakSpot program brought free food to the community's underserved children. Generated a series of different activities for entertainment served free food to the community 18(yrs) of age and under Out of System Books Created an Excel document to keep track of all books and other materials returned to our branch location accidentally Documentation Wrote and edited documents to keep staff informed on policies and procedures and current status of particular items. Interests Skills Credit, Page
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ARTS
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PUBLIC RELATIONS ASSISTANT Professional Summary My past experiences in academic and employment settings have developed the traits necessary for me to become an important team member in your organization. I am seeking a position that affords skill development and career advancement. I consider myself to be an excellent communicator, while being a creative thinker and a strong problem solver. Core Qualifications Public Relations, Marketing, Event Planning and Social Media (Facebook, Twitter, Instagram, LinkedIn, Pinterest & Google+)
*Microsoft Office: Excel, Word, Power Point and Publisher Systems: Raiser's Edge and POD Experience Public Relations Assistant July 2013 to Current Company Name － City , State Interface with public relations agency daily to assist with media requests in a timely manner. Coordinate interviews between reporters, Renfrew staff and Renfrew alumni. Staff media shoots and serve as liaison between journalists and Renfrew staff. Formulate press releases, byline articles and media advisories. Maintain and post creative and timely copy/content to Facebook, Twitter, Instagram, LinkedIn and Google+: 4,900 likes on Facebook, 1,980 followers on Twitter, 1,320 followers on Instagram and 2,150 followers on LinkedIn. Participate in bi-weekly meetings with public relations agency to effectively coordinate key initiatives. Prepare and send out 'Industry News' to more than 300 company members. Assistant Editor for our professional newsletter, Perspectives, and our alumni newsletter, Connections. Plan and execute our annual social media campaign 'Barefaced & Beautiful, Without & Within' during National Eating Disorder Awareness Week: create copy/content for all social media platforms; track social media progress across all platforms; coordinate media interviews; work with all sites to organize various activities for patients and staff to participate in. Contact person for all alumni events and alumni webinars. Prepare post alumni event/webinar recap reports. Help plan and staff our annual alumni reunion in June for more than 300 attendees: schedule meetings and take minutes; vendor coordination including Renfrew maintenance; help generate theme, title, giveaway item, menu and workshops. Help plan and staff our annual professional conference in November for more than 500 attendees: coordinate staff registration; organize media training for Renfrew staff; point person for media in attendance. Assist the Northeast Region of Professional Relations Representatives. Public Relations Administrative Assistant January 2013 to July 2013 Company Name Assisted the Public Relations Manager with all aspects of public relations including uploading placements to the website, attended local media shoots and media trainings, formulated press releases and prepared the 'industry news.' Helped maintain and post to Facebook, Twitter and Instagram: 3,000 Likes on Facebook, 900 followers on Twitter and 160 followers on Instagram. Assisted with the planning and execution of our annual social media campaign 'Barefaced & Beautiful, Without & Within' during National Eating Disorder Awareness Week. Assisted the Alumni Relations Manager with all aspects of alumni relations including the planning of workshops, community events and Non-Residential Reunions. Assisted with the planning and execution of our annual alumni reunion including meeting minutes, vendor coordination including Renfrew maintenance, and the post-event recap report. Utilized Raisers Edge, our Alumni Database Entry System to assist with inquires and the development of accounts. Helped plan and staff our annual professional conference in November for more than 500 attendees. Assisted all 12 Professional Relations Representatives across our 13 sites with various duties including fulfilling literature requests as well as other administrative and clerical tasks. Marketing Administrative Assistant September 2011 to January 2013 Company Name － City , State Assisted the Director of Marketing with various office duties including editing, copying, inventory, meeting minutes, research, and mailings as well as all aspects of event planning including our annual conference, alumni reunion, road shows, and community events. Assisted the Senior Marketing Coordinator with all aspects of advertising, sponsorships as well as free and paid listings. Helped monitor Facebook and Twitter: 2,000 Likes on Facebook and 400 followers on Twitter. Utilized POD, our Professional Database System and Raisers Edge, our Alumni Database System to assist with inquires and the development of accounts as well as tagging attendees from webinars and conferences. Assisted all 10 Professional Relations Representatives across our 11 sites with various duties including fulfilling literature requests as well as other administrative and clerical tasks. Education MBA : Social Media Marketing , 2014 Rutgers University Social Media Marketing Bachelor of Arts Degree : 2011 Public Relations Penn State University 2007 High School Graduate St. Hubert Catholic High School for Girls Additional Information Business and Personal References
Available upon request Skills administrative, advertising, agency, bi, clerical, conferences, content, copying, Database, Edge, editing, Editor, Event Planning, inventory, Director, Marketing, media training, meetings, Excel, Microsoft Office, office, Power Point, Publisher, Word, newsletter, press releases, progress, Public Relations, Raiser's Edge, research, social media platforms, website, workshops, articles
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PUBLIC-RELATIONS
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DIRECTOR OF DONOR RELATIONS Professional Summary Dynamic leader, with outstanding experience in major gifts, fundraising, event management, donor relations, government and community relations, public relations and marketing, board management and development, and strategic planning. Adept at motivating and leading staff and promoting an entrepreneurial spirit that thrives through discipline and pragmatic thinking. Skills Strong verbal communication Budgeting and finance Project management Process implementation Extremely organized Client assessment and analysis Team leadership Self-motivated Work History 03/2016 to Current Director of Donor Relations Company Name – City , State Montclair State University's office of Advancement is tasked with raising funds to further the University's commitment to educate a diverse community of learners through alumni and friends of the University. Responsible for three direct reports as well as a $1.2 million dollar fundraising budget. Responsibilities include: designing, implementing and coordinating an institution-wide comprehensive donor relations and stewardship program that consistently engages and appropriately promotes donors at all levels as well as managing key fundraising events. Accomplishments: Managed and achieved 100% of Annual Golf Outing goal by engaging more sponsors and reducing costs through collateral cost reduction. Managed and Achieved 133% of Annual Scholarship Dinner goal, this was done by engaging vendors as sponsors and managing the budget more efficiently, as well as implementing new ways to recognize sponsors. Implemented efficiencies to manage acknowledgement policies and procedures across the Division and University that were essential for a comprehensive donor relations program. Designed, documented, and implemented a systematic and integrated donor relations program that encompassed donor cultivation and recognition events, endowed position installations, and building naming dedications. Responsible for devising and using consistent, accurate, and appropriate information-sharing mechanisms for stewarding prospects and donors. 09/2014 to 03/2016 Director of Development Company Name – City , State As a Roman Catholic, college preparatory school under the auspices of the Archdiocese of Newark, IHA is committed to graduating savvy, critical thinkers who are confident, independent women are prepared for their futures. Responsible for $1.2 million dollar department fundraising budget, including participation in budgeting process and monitoring of revenue and expenses. Managed annual fund, capital campaign, scholarship, marketing initiatives, and stewardship programs and established metrics for review. Accomplishments: Modernized IHA's external brand recognition, to include new admissions materials, development materials, stewardship report and brand guide. Manage a staff of 2, who are responsible for donor recognition, acknowledgement process as well as prospect research. Reengineered annual fund program, increasing net revenue by 45% Designed and implemented long-term advancement plan, including strategies related to the cultivation, solicitation, acknowledgement and ongoing stewardship of individual, corporate and foundation donors and campaigns for capital projects. Outfitted new STEM classrooms with grant donations from Konica Minolta Achieved 100% of annual capital campaign goal for FY15 Instituted Alumnae giving program, as well as Reunion Giving amongst classes, achieved over 100% of initial goal. Manage a portfolio of 250+ major gift prospects and have achieved 100%+ of FY15 goal on target to achieve FY16 goals. 10/2013 to 09/2014 Donor Relations Manager Company Name – City , State Saint Peter's University's office of Advancement is tasked with raising funds to further the University's Jesuit Catholic identity and commitment to educate a diverse community of learners through alumni and friends of the University. Responsible for $250,000 individual fundraising budget, including participation in budgeting process and monitoring of revenue and expenses. Managed scholarship reporting, capital campaign, and event programs and established metrics for review. Oversaw all aspects of donor stewardship, scholarship endowment, portfolio of 100+ prospects and management of the Board of Regents. Accomplishments: Increased Board of Regents participation within the following priorities: Regents Symposium, Sponsorships, Scholarships, Mentorship, and Internship opportunities. Liaised with Office of Admissions on their behalf. Managed a major gifts portfolio of 100+ and achieved 100% of 2014/2015 individual, corporate and foundation goals. Developed a system to customize relationship management for leadership-level donors, with particular oversight of the University's "Top 25" VIP donors. Work with LGOs to ensure these donors receive appropriate levels of stewardship reporting, recognition and guidance with respect to their interactions with the University. Managed all donor scholarships, to include tracking of all funds and awards made, donor communication and reporting. Transformed Scholarship process as it pertains to all stakeholders to include: Donors, Advancement, Finance, Financial Aid and Admissions. Provided new opportunities for donors to meet scholarship recipients. Managed the pledge process for the $60 million dollar Student Center imitative. Bergen County representative for the University at all key opportunities within the region. Responsible for supervising, creating, executing and overseeing a comprehensive donor acknowledgement, reporting and recognition program, including advising on complex and carefully orchestrated events and programs for the University's donors. 11/2010 to 10/2013 Annual Fund and Special Events Manager Company Name – City , State Englewood Hospital and Medical Center Foundation raises private funds to further the Medical Center's vision to become the regional leader in providing state-of-the-art compassionate care in a humanistic environment. Responsible for overseeing all elements of $2.5 million Annual Fund. Accomplishments: Increased corporate and community sponsorship's of all signature events by 45%. Managed a major gifts portfolio of 100+ and achieved 100% of 2012 & 2103 individual, corporate and foundation goals.
Transformed 13 year-old Breast Cancer Walk. Increased net revenue by 75% in one year. Established Foundation's first Business Partner Program as well as Physician Partners Program which offered a new revenue stream to augment the Annual Fund. Manage Annual Fund's donor programs: Leadership Society ($1,000+ individual donors); Business Partner Program and the Physician Partners as well as Caduceus Society; achieved 100% of goal in 2012 and will do so again in 2013. Achieved 100% of goal for all 2012 and 2013 events, while staying within expense budget. Manage key volunteer committees for all signature events.
Implemented annual $3.2 million advertising program Accomplishments: Provided leadership to key service line representatives, developing dynamic advertising programs to promote hospital and develop new business.
Managed vendors and established metrics for review on all campaigns. Negotiated 25 free bus sides/tails for EHMC Foundation to advertise Walk for Awareness Breast Cancer Walk Recipient of 2012 Aster and Jersey Awards for Bariatric and Maternity Ad Campaigns. 04/2010 to 11/2010 Special Events & Annual Fund Manager Marketing Communications Specialist Company Name – City , State For 100 years, the American Cancer Society has worked relentlessly to save lives and create a world with less cancer and more birthdays. Together with millions of our supporters worldwide, we help people stay well, help people get well, find cures, and fight back against cancer. 03/2009 to 04/2010 Director of Special Events Company Name – City , State Managed all annual events within in the North Jersey Region to include Golf Classic, Gala, and Making Strides against Breast Cancer Walk. Achieved 100% of all goals while staying within expense budget. I was the first MSABC Walk Director to achieve goal in 6 years, I did this mainly by engaging two additional key sponsors, but more importantly by adding eleven additional "Pacesetters" who raise a minimum of $5K each. Accomplishments: Transformed Making Strides Against Breast Cancer Walk achieving goal of $546,000. I was the first individual to achieve goal for this event in 6 years. Recruited two new board members who were instrumental in revitalizing Golf Committee. Managed small team of direct reports and volunteers. Established new metrics for review. Oasis is dedicated to feeding and clothing needy women and children and to offering them educational resources and skills to obtain meaningful employment and to break the cycle of poverty. 01/2006 to 03/2009 Director of Fund Development Company Name – City , State Responsible for $1.5 million fundraising budget, including participation in budgeting process and monitoring of revenue and expenses. Managed annual fund, capital campaign and event programs and established metrics for review. Accomplishments: Achieved "Charity Navigator, 4 Star Status" during my tenure. Modernized Oasis's external brand recognition, to include a new website, a dynamic new social networking presence and many significant press placements including Fox News Channel, New York 1, The Star Ledger, The Record and USA Today. Closed $500K budget gap through strategic board initiatives. Achieved 100% of goal on all signature events. Reengineered direct mail program, increasing net revenue by 25% Established first volunteer special events committee Designed and implemented long-term fund development plan, including strategies related to the cultivation, solicitation, acknowledgement and ongoing stewardship of individual, corporate and foundation donors and campaigns for capital projects. is a total process approach company and provides the finest marketing support solutions to clients in the forefront of their industries. 11/1997 to 10/2004 Senior Marketing Communications Manager Company Name – City , State Developed and managed all aspects of client portfolio, to include sales, marketing, branding, trade shows, public relations, web, etc. Accomplishments: Increased sales portfolio by 75% Achieved sales goals annually Awarded Customer Service Award in 2008 and 2009 Managed and implemented new branding, marketing communications and trade show/event initiatives for existing clientele. Sony is a diversified global company at the forefront of technological innovation and entertainment. Sony Electronics is the sales and marketing arms of Sony's global electronics business. It is a leading provider of audio/video electronics and information technology products for the consumer and professional markets. 01/2002 to 09/2002 Digital Media Specialist, Senior Marketing Communications Specialist, Senior Market Analyst Company Name – City , State Implemented online product launches into the B2B & B2C market while executing updates specific to each product line. Responsible for general production and tradeshow coordination of booth, events, premium items and collateral for multiple business units and managed advertising budgets. Received Award for the production of the first CDR for largest tradeshow, NAB, which contained all broadcast product collateral. Managed internal sales award program and ensured confidentiality on highly sensitive information, as well as manage all updates to the programs' website. Community Hospital committed to being a leader in the community in offering quality healthcare with a commitment to caring. Corporate Relations, Sales Representative Liaison to physicians, community leaders, government and corporate leaders to secure and gain market share. Accomplishments: Increased business by 35% in first quarter of 2002 by marketing the services of the hospital to doctor's offices and corporate clients Negotiated all sales contracts with customers at senior management level, and increased profitability by 22%. Raised funds for health care initiatives and education through corporate solicitation. Achieved 100% of gross goal for "Women of the New Millennium" program as well as the annual gala & golf outing. Affiliations Board Member of Julia's Butterfly Foundation, Wyckoff, NJ Education B.A : Political Science Montclair State University - City , State Political Science Skills Raisers Edge, Donor Perfect, Microsoft Office, Publisher, Adobe Creative Suite: PhotoshopCS3, DreamWeaverCS3, Adobe Writer, HTML, CorelPainter, SAP, Access
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DIGITAL-MEDIA
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INFORMATION TECHNOLOGY AUDITOR Skills PeopleSoft HCM 8.8/9.x, PeopleSoft Financials 8.8/9.x, PeopleTools 8.51/ 8.54, SQL Developer, MS Office, Visio, MS Project, Dell Stat 5.6/5.7, SQL Developer, Application Designer, Putty, SharePoint, HP Application Lifecycle Management, Oracle Enterprise Manager, STAT Admin, TOAD, Service Now, Remedy, Heat, Oracle E-Business, Asset Suite 8. Experience 10/2016 to Current Information Technology Auditor Company Name － City , State Participate in the annual risk assessment and audit planning process covering IT, financial, operational, and contract areas. Assist with IT audits and reviews including user access, database and service configurations, security, and policy and procedural compliance. Perform IT project pre and post audit assessments. Participate in external cyber related audits and assessments. Assist with IT portion of annual assessment of internal controls over financial reporting (Sarbanes Oxley - SOX). Includes risk assessment, control walkthroughs, control testing, remediation assistance, report of results to IT management and other management, and collaboration with our external financial IT auditors. Consult on IT matters within non-IT focused audits and reviews performed internal audit. Assist and consult with IT management on upgrades, implementations, and action plans resulting from various audits and assessments. Assists and provides support to others auditing the Association as needed. Train and educate members of the internal audit team and other personnel on IT audit methods and emerging IT risks. Coordinates work of internal auditors when assigned to assist with special/complex audits. Adhere to company policies, programs and procedures as well as Critical Infrastructure Protection (CIP), Western Electricity Coordinating Council (WECC), Federal Energy Regulatory Commission (FERC), North American Electric Reliability Corporation (NERC), and Midwest Reliability Organization (MRO) standards and Equal Employment Opportunity (EEO) laws and regulations. 04/2015 to 10/2016 PeopleSoft Security Administrator III Company Name － City , State Work closely with the internal and external audit department to provide reports and documentation for compliance. Perform user access recertification, operational audits, quarterly performance assessments for Segregation of Duty /SOX controls by compiling and distributing monthly and quarterly user access reports. Provide functional expertise and guidance to developers for technical solutions in modules of PeopleSoft Core Financials, and other applications. Provision user security for PeopleSoft Financials. Ensure that appropriate roles, permission lists, and row level security exists for all functional areas. Create new business process flows and functional designs for Enterprise Learning Management requirements. Work with the business owners, data owners, end users, and external auditors on fit gap analysis and remediation for process requirements, improvements, and recommend best practice solutions. Determine the risks associated with the access and highlight any risks to management. Obtain report approval from business units and data owners of financial systems for review and user access validation. Perform data migrations across multiple environments using Dell Stat 5.6/5.7. Streamline and close the gaps of the employee onboarding and termination process. Analyze, monitor, and troubleshoot business processes of systems that interface with PeopleSoft Financials. Create, analyze and monitor access including creation, deletion and modification of access. Coordinate and manage application release processes with various teams. Interact with different teams of project managers, developers, quality engineers, peers, and other team members from integration teams. 07/2014 to 04/2015 Sr. Application Systems Analyst Company Name － City , State Worked with business owner to gather and document business requirements and business processes. Created and configured Work centers, Dashboards, and Interaction Hubs for HCM,and Financials using PeopleSoft 9.2 PeopleTools framework. Provisioned user security and functional support for PeopleSoft HR, PS Financials, PS Campus Solutions, and Workday HCM. Ensure that appropriate roles, permission lists, and row level security exist for all functional areas. Mapped security parameters for PeopleSoft 9.1 to 9.2 upgrade. Worked with third party vendors to implement solution. Created and maintained documentation of application support and technical environments. Performed data cleanup and validation of security roles and permission lists. Performed user security role recertification to ensure SOX and Data Privacy assessments. Prepared applications for Identity Access Management. Identified and resolved application issues effectively and in a timely manner. Provided advanced technical application support and troubleshooting. Performed service request changes and assigned work accurately and efficiently. Supported remote users using Citrix Remote Desktop, Microsoft Lyncs. 10/2007 to 07/2014 Sr. ERP Security Analyst/Team Lead/Project Lead Company Name － City , State As a team lead, was responsible for implementation, troubleshooting, cybersecurity assessments, PeopleSoft user security reviews and security support, user system access review, and upgrades for PeopleSoft HRMS, PeopleSoft Financial systems, and Workday HCM. Ensure that appropriate roles, permission lists, and row level security exists for all functional areas. Responsible for working with stakeholder to gather requirements to bridge the gap between US Oncology (USON) and McKesson Specialty Health for the merger. Worked with stakeholders to perform comprehensive requirements gathering for onboarding new oncology clinics into the McKesson network. Gathered the requirements and implemented the change to transfer USON corporate employees to McKesson's PeopleSoft HCM. Managed application project initiatives, procurement, and change management; this included impacts to business applications, processes and supplier management day-to-day planning, audit schedules, risk management, compliance, and ensuring the team met its required level of service for production. Responsible for coordinating with IT support teams on major incident management issues using ITIL best practices. Performed business processes creation, analysis, and re-engineering. Provided specialized training on application functionality. Investigated and resolved IT issues and complaints from end users, business owners, and stakeholders. Supported and maintained other applications such as IKnowMed EHR. Managed and performed change management of security initiatives and business process changes for PeopleSoft HRMS, PeopleSoft Financials including Grants, and Workday HCM. On boarded new oncology practices; worked with the clients to perform fit/gap analysis to integrate the practices into the McKesson network. PeopleSoft functions included the creation, and modification of the roles and permission lists, updates to row level security, processes, and query security. Responsible for the creation, modification and terminations security of users for iKnowMed EHR, PeopleSoft, Oracle, Siebel, and additional medical systems. Served as a core team member for the EIB uploads, implementation and integration of security and business processes for Workday HCM, Payroll, Time Tracking Absence Management and Compensation Modules. Provided both technical and functional support for PeopleSoft Financials, PeopleSoft HR, and Workday HCM. Actively provided PeopleSoft security subject matter expertise to the internal audit team to assist in evaluating the adequacy and effectiveness of application controls monitored annually. Maintained security documentation including migration requests, security component and object standards and definitions, and weekly status reports. Created and maintained security admission procedures for each application. Managed and generated weekly security reports for security incidents in the Heat incident handling tool to reduce the number of security issues and defects and enhance application controls and monitoring. Developed and distributed quarterly security audit reports for the business owners' review and signoff. Worked with the business owners to identify risk, define business processes, and reduce granting excessive access to users. Coordinated business owner process approvals and authorization for requisition approvals, invoice approvals, employee time approvals, and user provisioning. Participated in change management meetings to add value through perspective and awareness of impacts to operational changes proposed. Contributed ideas for building efficiency within the department and business units. 04/2007 to 10/2007 Manager Company Name － City , State Managed and assisted in development of major incident management procedures to be followed by IT staff in resolving network related issues. Served a key role in the Remedy implementation project; this included the installation and creation of data structure requirements and value data population in the new Remedy incident handling tool. Created a Change Management strategy and established reinforcement mechanisms and celebration of success. Developed and maintained a network infrastructure that met all service level requirements and provided additional capacity for growth. Applied a structured ITIL major incident management and change management approach and methodology. Identified potential people-side risks and anticipated points of resistance; developed specific plans to mitigate or address the concerns. Provided the documentation, tracking of potential gaps and risks, and status of mitigation steps to reduce these risks. Conducted readiness assessments, evaluated results and presented findings. Developed a set of actionable and targeted change management plans - including communication plan, sponsor roadmap, coaching plan, training plan and resistance management plan. Supported the execution of plans by employee-facing managers, business leaders, and stakeholders. Conducted active and visible coaching to change sponsors' executive leaders. Created and managed systems metrics to track adoption, utilization and proficiency of individual changes. Identified resistance and performance gaps, and worked to develop and implement corrective actions. 03/2006 to 04/2007 Lead Client Security Analyst Company Name － City , State Served as the liaison between the business and IT departments supporting global accounts for companies located all over the world. Worked with developers to implement changes in production. Led a team of five employees including first level support located in Gurgaon, India to provide production security issue resolution. Met with business team to determine requirements and define new process flows for new teams. Gathered requirements for newly created teams and determined which business applications/environments were necessary for proper job performance. Developed and enforced policy regarding mandatory security procedures. Documented functional/training procedures and implement changes to security procedures. Instituted security policies as dictated by business needs. Regularly met with internal and external auditors to perform security walkthroughs and assisted in documenting test plans and mitigating findings. Ensured SOX/SAS70 audit compliance by performing monthly/quarterly user audits. Developed and maintained documentation for audit compliance. Performed Business Impact Analysis and Cost/Benefit Analysis for potential tools, applications, hardware, and system solutions. Chaired weekly meetings to address various client issues. Worked with stakeholders to identify and moderate risks. Created new roles, maintained segregation of duties and ensured appropriate access levels for applications maintained across product/business lines. Structured roles/permissions according to design specifications and user specifications. Managed Siebel queues to disseminate, track, and evaluate security requests received by Client Security. Implemented modifications to request processes. Participated in functional testing. Implemented and tested changes to online request processes. 05/2002 to 03/2006 Sr. Technical Analyst Company Name － City , State Coordinated with analysts/programmers to evaluate, modify, test, debug, and maintain applications. Performed parallel testing and functional testing during PeopleSoft upgrades. Administered PeopleSoft security to create, modify, and delete the security of users. Diagnosed and resolved software issues and defects. Accurately interpreted and fulfilled customer requirements to achieve customer satisfaction. Provided third level end user support. Worked with network and application support team to resolve technical issues. Created and maintained support roles and permissions lists based on functional specifications and security requirement requests. Identified and managed problems, determined root cause, and initiated corrective action and risk mitigation where applicable. Provided support for AS/400 Mainframe, E-Procurement, PeopleSoft, VPN connectivity, Blackberry, and other applications. Documented new/existing functional processes and procedures, as well as created knowledgebase articles related to previously undocumented resolutions. Worked on business process re-engineering initiatives. Established and maintained cooperative working relationships and an effective system of communication within the organization. Developed training and technical documentation and performed end user training. Facilitated weekly continuous improvement meetings with business users to identify enhancement requests and production support issues. Participated in weekly production support meetings with IT. Maintained issue and development task list documentation and status reporting on issues and enhancement requests of business users. 02/2000 to 09/2001 Systems Infrastructure Analyst Company Name － City , State 10/1999 to 02/2000 Technology Service Consultant Company Name － City , State Education and Training B.B.A : Management Information Systems University of Houston Management Information Systems 2010 Certified Information Systems Auditor (CISA) Certification - 1085531
*Legacy MCSE, CCNA, and Novell certified
*Delta Sigma Pi Business Fraternity
*Agrium Women's Leadership Group Skills Streamline, approach, AS/400, audit reports, auditing, business owner, business process, business processes, business process re-engineering, CCNA, Change Management, CISA, Citrix, coaching, hardware, continuous improvement, Council, Client, clients, customer satisfaction, database, Dell, documentation, E-Business, Financials, Financials 8.8, Financial, financial reporting, functional, Grants, HP, Hubs, HR, Information Systems, internal audit, IT management, IT support, ITIL, Leadership, team lead, Mainframe, meetings, Access, MCSE, MS Office, MS Project, SharePoint, migration, Enterprise, network, Novell, Oncology, Oracle Enterprise Manager, Oracle, Developer, Payroll, PeopleSoft HRMS, PeopleSoft, PeopleSoft 9.1, PeopleSoft 9.2, PeopleTools, PeopleTools 8.51, personnel, policies, processes, Procurement, quality, re-engineering, reporting, requirement, requirements gathering, risk assessment, risk management, Sarbanes Oxley, SAS, Siebel, Sigma, SQL, strategy, Structured, supplier management, user support, user training, technical documentation, TOAD, troubleshoot, troubleshooting, upgrades, upgrade, validation, VPN, Visio, articles
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INFORMATION-TECHNOLOGY
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GRAPHIC DESIGNER Professional Summary Hi There! As a designer with a strong passion for this profession and excellent qualification, I am seeking to align myself with your company for strong growth. The range of my experiences include anything from editorial and packaging designs, marketing and advertising promotional products and people, and developing conceptual designs. My southern heritage and style is reflected in my designs, and personality. I have the will to succeed and the motivation to progress as a better creative leader. With this noted I would like to submit my resume to your company. I believe upon your review, you will come to see that I place all my passion and energy in my performance. You will recognize from my innovated ideas that I am a good candidate for your position. More of my greatest strengths, essential and consistent are: • Extensive expertise in Adobe and Windows softwares. • Precise attention to details & comfortable managing and working within a group. • Punctuality and professionalism with strong customer service experience. • Strong record of being responsible for marketing campaigns, design teams, and event coordinating. •Enthusiastic dedicated problem solver. For the past five years, I have been studying and working with visual arts, graphic designs, marketing concepts, photography, and event coordinating. I have worked along side of Creative Directors, Art Directors, University Presidents and through all my experiences working with different clients and coworkers, I have realized that a good concept is a great end product if executed correctly. I feel that I have the will power and design background to execute all my projects to the very best potential. In other words, my dual strengths as a creative designer and effective manager. I am seeking a professional opportunity to utilize my leadership, problem solving and great customer service skills at your company. Core Qualifications MAC & PC Adobe CS5 - 7 (Photoshop, InDesign, Illustrator, Dream Weaver) CSS HTML knowledge Linux knowledge Microsoft Office Suite expert Sketching Photography Drafting design Concept development, Color theory Photo retouching, rendering editing & enhancing Self-motivated professional Resourceful researcher Results-oriented Advanced typography knowledge Computer-assisted design (CAD) 2007 Corporate design Strong design sense Conceptual thinker Time management Brochure and newsletter formatting Logo and business card Stationery and letterhead Website enhancement Knowledge of book design Quick learner Experience 05/2014 to Current Graphic Designer Company Name － City , State Responsibilities: I develop and design photo products such for the fund raiser "To Remember This" thats in partners with the company Great American. Accomplishments : I developed and designed many photo products such as Photo Books, Calendars, Cards, and Stickers to be used in the fund raiser "To Remember This" that was delivered to over 80k schools across the US in September 2014. Skills Used: I used time management and effective productivity with working on the products to produce many products quickly and effectively. I used my design techniques and skills to develop visually pleasing designs that correlated with specific holidays or designs. 02/2014 to Current Creative Director & Lead Graphic Designer Company Name － City , State Responsibilities : Take care of all matters that deal with design and concepts. Put together designs and templates to use for purchase orders, invoices, receipt forms, pitch deck presentations and more. Accomplishments: Solely developed and created the company's brand identity. I designed all promotional material including, logo, websites brochures, business cards, and more. Skills Used I demonstrate leadership, problem solving, giving and receiving creative direction and inspirational skills. My graphic knowledge and skill is shown through my clean and effect designs. 01/2014 to Current Freelance Graphic Designer Company Name － City , State Responsibilities: Redesign Hot Sauce labels and logos. Designed promotional material. 11/2014 to 11/2014 Freelance Graphic Designer Company Name － City , State Responsibilities: Redesign logo and brought it into electronic form Designed promotional material, like business cards, letter head and annual news letter. 12/2013 to 03/2014 Graphic, Web, and Advertising Intern Company Name － City , State Responsibilities Solely create advertisements, web banners and promotional content, in social media, for the band British Dependency. Design any promotional material for any band, artist or designer that the company promotes. Worked directly with the art director in design concepts and marketing tools. Accomplishments Created and published over 20 Web banners for the artists, British Dependency. 12/2013 to 03/2014 Graphic, Advertising and Marketing Intern Company Name － City , State Responsibilities Worked under the editor in chief for marketing and event planning for celebrities including Mr.Vegas, Wayne Marshall, Wyclef and more. Solely created, redesigned, and edited magazine covers, opening and inside spreads. Coordinated events that directed media attention to Caribbean Artists & Musicians living in New York Metropolitan Area. Accomplishments: Solely created and designed October 2013, January 2014, August 2013, September 2013 covers and opening calendar spread For Triple the Focus E- Magazine. Redesigned company's logo for E-magazine 03/2013 to 03/2014 Graphic Design Tutor Company Name － City , State Provide one on on assistance in Adobe CS programs. Encouraged students to develop concepts, and creativity helped prepare student's work for presentations. 03/2013 to 08/2013 Freelance Graphic Designer Company Name － City , State Responsibilities : Designed and created album cover, mixtape cover, cd Illustration. Generated promotional flyer and posters for events. Redesigned the logo called "Lexacty" for a clothing line. Accomplishments: Album Cover published on Itunes. 01/2011 to 12/2012 Print and Web Designer / Student Ambassador for the Arts Company Name － City , State Responsibilities: Built and designed Websites for the university groups and administrator offices Created posters, fliers, t-shirt designs and marketing material for events on campus (SGA, Greek Life, CAB) Supervised and Assisted the department chair for various University events. Directed and managed events for student university events, Family Day, Strawberry Jubilee, Gumbo Ya-Ya, and more. Accomplishments: Department Chairman for web and graphic designs for Southeastern Louisiana University's student life 2011. Acted as coordinator and assistance to department chair for university events. Elected lead web and graphics designer by student body 2012. Education 2015 B.A : Visual Arts Southeastern Louisiana University － City , State Earned 115 credits - Visual Arts Bachelor's with a concentration in Graphic Design and Marketing 2014 A.A.S : Graphic Design The Art Institute of New York City － City , State , USA Concentration on the direct marketing tools in the Graphic Design field, leaned to build a company and brand it from ground up. Collaborated with other designers and artists on marketing campaigns. Focused on print design and illustrations. Professional Affiliations Phi Mu Fraternity August 2010 to Present National female fraternal organization to promote high scholastic accomplishments, community involvement and personal growth. Elected to serve as Vice President. Served as committee head for many different groups. Accomplishments: Over 100% participation Award Most Outstanding Committee Head Award Order of Omega January 2012 to December 2012 The Order of Omega is a nationally recognized leadership honor society which strives to recognize those students who have attained a high standard of leadership in the Greek and college activities. SELU Student Government Association March 2011 to December 2012 The members of the Student Government Association are dedicated to: staying aware of the general welfare of the student body, serving as a channel of communication between the student body, faculty and administration, establishing and executing programs and projects beneficial to the student body, and promoting and improving relations between the local community and the student body. Accomplishments Student Body elected as Senator of Arts and Humanities. Lead Web Designer Sigma Alpha Lambda January 2010 to Present National Leadership and Honors Organization in the United States dedicated to developing the individual and serving the campus and community. Its mission is to recognize members for academic achievement, to engage members in service, and to develop member leadership skills. National Society of Collegiate Scholars January 2011 to Present The National Society of Collegiate Scholars (NSCS) is an honors organization that recognizes and elevates high achievers. NSCS provides career and graduate school connections, leadership and service opportunities and gives out nearly a million dollars in scholarships annually. NSCS members are deeply committed to scholarship, leadership and service and as a result, are impacting their campus and local communities every day. Who's Who Among College Students January 2011 to Present Each year, a select group of students is called forward to accept one of the most prestigious awards the academic community can bestow — selection to Who's Who Among Students. This exclusive honor is conferred by more than 2,842 schools in all 50 states and the District of Columbia and is symbolized by the presentation of an award certificate. College Republicans January 2010 to December 2012 College Republicans is the nations oldest, largest, and most active youth political organization. Founded in 1892, there are currently over 250,000 CR's around the country on 1,800+ campuses in every state and DC. Every year, CR's from all across America come together to help elect Republican candidates, support the Republican agenda, and become the future leaders of the conservative movement. Division of Student Affairs Student Ambassador January 2011 to December 2012 The DSA Leadership Ambassadors are volunteers who assist the Division for Student Affairs with recruitment events, the leadership development of new students, and the education of students on the rules, regulations, and traditions of university life.DSA Leadership Ambassadors also promote spirit and unity among Southeastern students and provide diligent service to the Southeastern community. Accomplishments Put together a leadership retreat where the Ambassador's showed leadership skills, team building activities and demonstrated excellent community service to all Southeaster's Students who took part. Set up informative tables and booths once a month to show the school how we help the students. Skills Desktop Publishing Software: Photoshop, Illustrator, HTML, Indesign Precise attention to details & comfortable managing and working within a group. Punctuality and professionalism with strong customer service experience. Strong track record of being solely responsible for marketing campaigns, design production teams, and event coordinating. Enthusiastic dedicated problem solver. Additional Information Portfolio www.behance.net/juliecollier Pacific Sourcing Website Design www.pacificsourcing.org Personal Website www.jucollier1211.aisites.com
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DESIGNER
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SALES CONSULTANT Professional Summary Customer Follow-up ensured that customers were satisfied with company products and services by doing purchase follow-up calls. Sales consistently generated additional revenue through skilled sales techniques. Motivated sales professional offering 6 years of progressive retail experience. Highly result oriented and energetic with unsurpassed interpersonal and communication strengths. Skilled Sales Associate with 6 year track record of success. Maintained professional and calm demeanor under pressure. Thrive in high volume environments where knowledge, composure and interpersonal abilities are keys to success. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Punctual retail sales professional focused on exceeding expectations and building customer loyalty. Flexible schedule and strong mathematical aptitude. Enthusiastic, outgoing and fashion-savvy Sales Associate proficient at building positive relationships with new and existing customers by offering superior customer service. Retail Sales Associate with more than 6 years in the retail industry. Areas of expertise include sales, customer relations and inventory management. Skills Career Overview I am a Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Results-driven Customer Services Representative with proved ability to establish rapport with clients. Highly enthusiastic customer service representative with 4+ year's client interface experience. The Best Parts Of The Jobs I Have Worked Is The Amazing Feeling Of Closing A Big Sale And Making The Customer Feel Comfortable And Confident! Core Strengths Inventory control Customer service Top sales performer Strategic sales Conflict resolution Credit card processing Creative problem solver Consistently meets sales goals Credit card transactions Retail sales Computer literate Natural leader Skilled problem solver Motivated team player Stocking Shipment processing Personable Employee relations Merchandising understanding Product knowledge Contract preparation Multi-tasking strength Customer service focus Active listening skills Customer-oriented Flexible schedule Professional demeanor High energy Relationship building Interpersonal skills Upselling techniques Merchandising POS systems knowledge Work History Sales Consultant Company Name – City , State Left for a better opportunity at Zimmer Brothers. Identified prospects' needs and developed appropriate responses along with information on products and services that would be suitable. 01/2005 to 01/2008 Sales Consultant Company Name – City , State I worked hard in this high end jewelry store. I absolutely found my dream job! I studied at GIA I have about 6 certifications Like Diamond Essentials, Diamond and Diamond Grading, Diamond Lab Class, Gem Essentials Also I am an AGS Certified sales associate. I went back this past December in 9 days I sold 25,000$. When I was there full time I would have 100,000$ in sales for that month. I am so passionate about this career and am looking for a bigger company as they are family owned. I sold Rolex Watches. Hearts on Fire Diamonds, Lazare Kaplan diamonds, plus much higher end jewelry I Described the products to the customers and accurately explained details and care of merchandise. I recommended, selected and helped locate and obtain out-of-stock product based on customer requests. I worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service. I Assisted customers in person and via telephone. I communicated with vendors regarding back order availability, future inventory and special orders. Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate. I interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders. I also came up with events for our clients as far as a special showcase of colored Diamonds. Most Important I love and Value the company and the clients and love the business. I came back during December 2011 for the holiday season. Floral Helper Company Name – City , State Sabellicos Greenhouses and flower shop. Worked as assistant in flower shop, cut clean flowers. Cleaned buckets delivered, floral sales, Use of dove POS computer system, also did a little floral design; I am familiar with the greens and fillers. I worked with Garden Roses, sweetheart, spray, Rio, long stem & short stem. I also worked with Aster, Eucalyptus, Bells of Ireland; I also worked with carnations mini carns, the Chrysanthemum family. Mums, spider mums,pompons,peonies,dendrobiums,freeshias,snap dragons, Gerber daisies, Kale Hydranges,Lily's stargazers, pink oriental,asiatic,white oriental & orchids and DE pollinated them. I worked a couple of weddings, I am familiar with funeral work casket covers oasis hearts & cross cones and grave blankets. 02/2015 to 11/2017 Sales Associate Company Name – City , State I do take extra time whenever I can. We work with Simon G, Alawand Vahan, Cheri Dori, Dia Dori, Pandora, Charles Garneir and also Charles Krypell. I do all Insurance appraisals and fair market appraisals the owner checks them and gives a value I estimate weights, stone identifications color and clarity's. I also take care of our constant contact which has gone from 80-295 in less than a year. I also introduced the Charles Krypell jewelry line and after a lot of thought the owner took my advice and brought the line in. I do case displaying pick out advertising sales reporting inventory everything that goes along with having full responsibility for that line. I also take the time to inspect all jewelry that the customers ask me to clean whichbrings us a lot of money in repairs. I love what I do its more than just a job to me it's a passion. 11/2016 to Current Sales Associate Company Name – City , State Prepared merchandise for sales floor. Directed individuals to merchandise locations. Suggested accessories and complementary purchases. Accepted and processed returns. Wrote, negotiated and finalized sales contracts. Kept work areas clean and neat at all times. Alerted customers to upcoming sales events and promotions. Shared best practices for sales and customer service with other team members to help improve the store's efficiency. Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms. Resolved all customer complaints in a professional manner while prioritizing customer satisfaction. Verified that all customers received receipts for their purchases. Followed merchandising guidelines to present visually appealing displays. Mentored new sales associates to contribute to the store's positive culture. Fostered a positive work environment by consistently treating all employees and customers with respect and consideration. Communicated clear expectations and goals to each team member. Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner. Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture. Worked with the management team to implement the proper division of responsibilities. Strategically scheduled team members to maintain optimal staffing levels at all times. Supervised and directed all merchandise and shipment processing. Actively pursued personal learning and development opportunities. Answered customer telephone calls promptly and in an appropriate manner. Determined customer needs by asking relevant questions and listening actively to the responses. Maintained established merchandising standards, including window, sales floor and promotional displays. Preserved a perfect attendance record for 8 months. Education 2004 High school
High School Diploma : John Jay - Skills advertising sales, ask, cashier, Closing, color, Excellent communication, Conflict resolution, Creative problem solver, Credit, clientele, client, clients, client relations, customer satisfaction, Customer Services, excellent customer service, Customer Service, Database, inspect, Insurance, inventory, Inventory control, managing, market, Excel, money, pick, POS, Fast learner, rapport, repairs, reporting, retail, sales, shipping, Strategic, telephone, phone, visual displays GIA EDUCATION DIAMOND ESSENTIALS CERTIFICATION GRADUATE DIAMOND CERTIFICATION DIAMOND GRADING LAB CERTIFICATION DIAMOND AND DIAMOND GRADING CERTIFICATION COLORED STONE ESSENTIALS CERTIFICATION
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SALES
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TEACHER Summary Highly motivated and hard working Medical Assistant with knowledge of technical and medical support and excellent communication skills seeking an opportunity to contribute to the daily duties and responsibilities in a clinical and administrative capacity. Clinical Skills- Medical Terminology, Anatomy and Physiology, positioning & draping patients in preparation for examinations, measuring/recording vital signs (blood pressure, temperature, pulse, respiration, height & weight,) administering oral medications & providing patient education, administering injections (IM, ID, Sub-Q, Z-track technique,) performing phlebotomy (Butterfly, Vaccutainer, Needle & Syringe, Capillary,) current Cardiopulmonary Resuscitation Certification, and cleaning & sterilizing examining rooms and equipment.
Administrative Skills- Customer service experience, proficient with Microsoft Office Suite and various operating systems, scheduling appointments for multiple Doctors with various software applications, knowledge of ICD-9 and CPT billing & coding procedures, handling co-payments & verifying insurance, inputting patient information into patient files, competent with standard office equipment & procedures, and excellent interpersonal communication skills-verbal and written. Experience 01/2013 Teacher Company Name － City , State Taught Letters, Numbers, and Arts and Crfts to 3 and 4 year olds. Monitored children during general classroom periods such as lunch and nap times. Cleaned all areas of the classroom at the end of the day. 01/2012 Medical Assistant Company Name － City , State Measured and Recorded vitals, Assisted Doctor with examinations, Administered injections, Cleaned and sterilized equipment, and performed light front office duties, Documented patient information with portable computers and EMR software, and Provided patient education. 01/2011 Medical Assistant Company Name － City , State externship
Measured & Recorded Vitals, Performed range-of-motion exercises, Administered ultra-sound exams, prepared examination rooms, and provided excellent patient care. Education and Training 2012 Clinical Medical Assistant South West Schools － City , State Program consisted of approximately 800 hours of training, over a nine-month period, during which time clinical and medical hands-on skills were learned and practiced including Medical Terminology and Anatomy & Physiology. 2010 High School Diploma Holy Cross High School － City , State Skills Anatomy, Arts, EMR software, front office, injections, Letters, Medical Terminology, patient care, Physiology, ultra-sound
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TEACHER
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ACCOUNTANT Professional Summary Bilingual, accounting professional with additional expertise in automated systems and general ledger. An analytical, detail-oriented, organized planner who performs well in a project setting and who communicates effectively with all levels of management. Additionally has past experience in pubic accounting. Education Masters , Accounting University of Florida － City , State , US Bachelor , Business Administration Florida International University － City , State , US Associate of Arts , Liberal Arts Miami Dade College － City , State , USA Certifications CPA, State of Florida Skill Highlights Language and Writing Skills: Bilingual Spanish (fluent; speak, read, and write) Computer Skills: Microsoft Office including, Word, Excel, Power Point, Outlook, Publisher; QuickBooks, Tax software Business skills: interpersonal skills, analytical, detail-oriented, thoroughness, organizational skills, and coordination Office Equipment such as copiers, calculators, printers, and scanners Professional Experience Accountant Apr 2012 to Current Company Name － City , State Reconciled various general ledger fund accounts and prepared various specialty reports as well as documenting operational procedures Ascertained accuracy of financial reporting to Board of Directors through review and correction of month end and annual financial reports Recorded monthly transactions through posting of deposits, bank debits, and posting of journal entries for month end closing Brought uniformity of reporting for association of churches by assisting in standardizing chart of accounts which would be used in financial reporting Senior Accountant Jan 1997 to Jan 2004 Company Name － City , State Maintained reconciliation and documentation for damage recovery accounts; communicated with Florida Power & Light (FPL) centers though out the State of Florida to assure appropriate and timely recovery of damage amounts and clearing of service center pending items; researched transactions where discrepancies were located and resolved with the appropriate manager Designed reconciliation format of several tax suspense accounts to focus on outstanding items and to assist the FPL Corporate Tax Department in resolving outstanding items Assured that internal controls and procedures were properly implemented and maintained by performing periodic tests of internal control As part of the Accounting Team at FPL, assisted in all functions of monthly closing including reconciling general ledger accounts and researching outstanding items, preparing and posting journal entries into the FPL system, preparing and updating spreadsheets, and assuring the accuracy of financial report information. Bookkeeper/Accountant Jan 1994 to Current Company Name － City , State Recorded a wide variety of transactions to the Quick Books Software program including: Charts of Accounts classifications; Accounts Receivable: invoicing and processing payments; recording deposits to bank accounts and downloading bank transactions; initiating standard accounting and customized reports Reconciliation of all cash/bank accounts; assured accuracy of all transactions posted to bank; researched discrepancies OTHER DUTIES: Opened mail and prepared deposits to the bank; c reated monthly and annual financial reports; input accounting information to create tax returns Community Service Director, The Rock Miami Church ( 1/1999 to 1/2006) Brought new life to the church's programs by developing, implementing and establishing a formal structure for the Children's Ministry and Audio-visual Ministry for teens Insured coordination among the different volunteer groups by ensuring appropriate training and support; Scheduled volunteers in numerous functions inkling greeters, worship leaders, teachers, and assistants As part of a ministry team, built the groundwork for the puppet ministry; this required preparing the proposal for the church leadership; submitting tentative budget requirements, obtaining appropriate training for the team, scheduling training sessions, designing of props, lighting and puppets Languages Language and Writing Skills: Bi-lingual Spanish (fluent; speak, read, and write) Additional Professional Background Positions: Office Administrator, Student Loan Officer, Systems Development
Analyst, Banking Reconciliations Manager, Public Accounting Auditor As Systems Development Analys t: worked in project setting with programmers to define
accounting controls and methods for recording general ledger entries through
automated interfaces; systems included deposits and in-house peripheral
programs; defined Interfaces for commercial checking, commercial loans,
commercial real estate loans, and teller system; Improved and implemented
operating and balancing procedures for operational areas such a student and
consumer loans; in all project
conversions, implemented the training of department personnel
As Bank Reconciliations Manager: directed project to reduce bank losses from teller transactions
for 72 branches; this required clearing thousands of entries from a
suspense account, which ranged from $1 million to $3million during a three-month period; the final
write-off was less than $2000; organized and managed special task force of
nine individuals responsible for cash and on-us check reconciliations;
brought reconciliations to current status by implementing a standardized
PC reconciliation format ; interacted with all levels of management on
current policies, procedures, and accounting controls, interfaced with
department heads and personnel on operating and balancing procedures;
assured appropriate audit trails As Public Accounting Senior Auditor : planned
and directed day-to-day activities required for annual audits in corporations,
banks, real estate developers, and health care organizations
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ACCOUNTANT
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FOUNDER/STRATEGIC ACCOUNT DIRECTOR Links www.hyvemyanmar.com Professional Summary To utilize my expertise and international experience as an Entrepreneur, Strategic PR & Digital Marketing Professional, and Creative Thinker. A dynamic professional with over 10 years of experience and a strong background playing a vital role in the development, management, growth, and retention of key accounts and clients. Service-oriented leader dedicated to fueling revenues, enhancing client's experience, and achieving top brand loyalty. Highly adept in performing within high-pressure and deadline-driven environments, driving full project lifecycles with a focus on high-quality deliverables. Skills Management and Operational Leadership Critical Thinking and Problem Solving Networking, Business Development, and Stakeholder Relations Detail-Oriented and Results-Driven Creative Thinker and Effective Writer Strategy Development & Strategic Planning High-impact Proposal Presentation Key Account Management Project Management Research, Data Analytics, and Reports Social Media Strategy and Content Creative Mind with Love for Visual Design Articulate Planning an Effective Communication Don't Take No For An Answer Work History Founder/Strategic Account Director 08/2016 to 10/2020 Company Name – City , State , myanmar Responsible for the overall Operation and Management of the Agency specializing in Integrated Public Relations, Strategic Communications, and Digital Marketing Services. Developing overall strategy, conducting market and competitor analysis, coordination with clients and media - overall media strategy and execution guidelines for high-level projects - consultation on corporate strategy development - networking and business development - media and government relations and overseeing creative projects. Built and strengthened industry partnerships to improve product placements, amplify coverage, and maximize the effectiveness of marketing strategies. Determined target demographics and devised strategic marketing initiatives to reach target audiences. Led and managed talented teams of PR Professionals, Content Writers, Digital Marketers, Visual Designers, etc., to plan and implement project tasks meeting timelines and exceeding expectations. Managed relationships with high-profile clients and translated marketing and social media needs into results-driven strategies. Visit www.hyvemyanmar.com see full Agency Profile and Project Portfolio. Editor-At-Large 06/2014 to 12/2016 Company Name – City , State , Myanmar Was responsible for - Testing and evaluation of products ranging from Automotive to Computers. Attending Shows & Fairs, Media Events, Press Conferences, Product Launches, etc., - Preparing, editing, and proof-reading the news, articles, photos, videos, and product Reviews - collaborated with visual designers to develop and implement visual elements for the Print Magazine and Website - Coordinate within Management Team for strategic planning of the Magazine. Assigned stories, led content development meetings, and reviewed completed stories to guide the execution of concepts and tone. Devised attention-grabbing headlines and summaries for each article, determining the readiness of written pieces, made changes, and approve final versions for publication. Worked with graphic artists, post-production team members, and other specialists to produce captivating and successful content. Developed and optimized online and print strategies to maximize coverage, advertiser funding, and subscriptions. Establishing & maintaining business relationships with Partners such as Mercedes-Benz, Ford, Land Rover, Samsung, HTC, Asus as well as clients for advertising purposes and customers. Helped launched Myanmar's First & Only, International Standard, Hands-on Reviews based Magazine. Established a reputation as one of the most reliable Product Reviewers in Myanmar. Procurement Assistant 04/2010 to 12/2013 Company Name – City , State Provides procurement, logistical, and administrative support to the HQ supply team in the acquisition of a wide variety of goods and services. Reviews, records, and prioritizes purchasing requests and obtains additional information as required; determines the availability of vendors and funding sources; monitors status of existing requisitions, maintain contact with suppliers to ensure timely delivery of goods and services. Produces tender documents such as Request for Quotation (RFQ) and more complex ones such as Request for Proposal (RFP) and Invitation to Bid (ITB) based on the nature of requirements and cost of procurement involved; Collaborate and coordinate with all parties involved to ensure the tender documents reflect client's requirements and adhere to all rules and regulations. Prepares abstracts of offers and compile data contained in quotations and bids to determine which supplier can deliver the required goods/services at the best terms and lowest cost possible as per Financial Rules and Regulations and Procurement Guidelines. Finalizes Purchase Orders for approval, assists relevant Procurement Officers in supplier selection, negotiations, and preparation of Contracts on more complex, higher-value purchasing operations; while coordinating with all concerned parties and ensuring appropriate follow-up action. Maintains relevant internal databases and files; keeps track of any contractual agreements, systems contracts, etc. Researches retrieve and present information from a variety of internal and external sources on sources of supply, vendors by commodity, as well as obtaining specifications for new products and market research. Effectively and timely liaises with all concerned parties, including the various departments and offices, at all stages of the procurement process to ensure utmost client satisfaction. Member of HQ Supply Team which was responsible for procuring, planning, and management of various high-level events, meetings, and functions as well as UN Examinations. Portfolio of over 30 Million worth of Goods & Services procured and/or managed related Contracts. Carried out t tasks effectively and efficiently and won high praises and great satisfaction from both external vendors and internal clients and was known for professional, diligent, and dedicated customer service. Marketing Manager 09/2008 to 03/2010 Company Name – City , State Spearheaded the in-house Marketing & Business Development team collaborating and coordinating with government agencies, sub-consultants, senior management, project managers, engineers, architects in creating world-class Architectural, Engineering, Construction related Request for Proposals (RFP), Request for Qualifications (RFQ), and Expression of Interest (EOI). Collaborated with senior sales, engineering, and other business development executives to create best practices marketing initiatives and media positioning for vertical markets. Built brand awareness and generated leads while managing internal and external marketing campaigns and programs. Grew new business connections by strategically networking with industry experts. Provided support for executive leaders and provided detailed reports for business strategies, while cultivating partnerships with clients. Coordinate with project managers in the selection and recommendation of appropriate projects and personnel to be included in the proposal, according to the Request for Proposal (RFP) as well as preparing Cost Estimates and Project Schedules. Help prepared comprehensive technical write-ups for proposals. Proofread and edit technical proposal text written by a project manager and engineers for proper grammar, spelling, comprehension, and style. Also proofread and edit existing project summaries and resumes of project personnel, and other supporting materials. Designed and implemented an "RFP Database" of knowledge and responses to streamline the RFP workflow and business process. Actively participate in the improvement of the look and feel of EWF's proposal design. Track, measure, and analyze the win/loss rates of RFP/RFI response sales. Maintain and own vendor relationships, budget, and performance management. Have won projects worth over $ 8 Million in total - Established an automated RFP management and coordination system for convenience and accuracy in developing proposals. Transformed corporate website and social media platforms to better engage customers and promote sales, designed a comprehensive qualifications package and marketing materials for an extensive marketing campaign during the firm's transition period Improved product marketing objectives by constructing communication initiatives and branding strategies to increase client outreach. Education Professional Certificate : Social Media 10/2020 Coursera + Facebook -
City Professional Certificate : Public Relations And Organizational Communication 01/2017 National University Of Singapore -
City No Degree : Ethics in Procurement United Nations Training -
City Professional Certificate : Project Management 05/2009 New Jersey Institute Of Technology -
City Bachelor of Science : Computer Science 05/2007 Salem University -
City Bachelor of Arts : Law 2004 University Of Distance Education -
City
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PUBLIC-RELATIONS
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CONSULTANT Summary College graduate with interest in insurance claims work. Proven record of success in all endeavors. Strong work ethic and focus on the details. Excited to begin career in investigative work. Searching for an entry level position as an insurance claims adjuster. Skills Unix, SQL Server 2005, SQL Server 2008, SQL Server 2008R2, VM-Ware, ODBC, SQL, PL/SQL, Access, MS Office Suite, MS Visio, Oracle 10g, Oracle 11g, SAP Business Objects BI Suite, PeopleSoft, ADP, and cView SAP Business Objects Suite, MS Reporting Suite, MicroStrategy, MS Office Suite, Tableau Industry Software: SQL Server Studio, EmpCenter, CQCS, DNA, DNA-sme, IMC, eSoms, and cView Web Design: Internet Explorer, Netscape Navigator, Chrome, Firefox, JAVA, ASP.NET, and HTML Operating Systems: MS Windows Professional/Enterprise/XP/7/8, NT, Novell NetWare Server Environments: SQL 2008, SQL 2008R2, SQL 2012, Oracle 11g, Oracle 11g2, and RPG Metadata, SAS, PeopleSoft, ADP, Ceridian Encore, SSRS, SSAS, SSIS, ETL, Access, Excel, Teradata, Crystal Reports, ServiceNow, SharePoint, and Cyberquery Experience Consultant 07/2016 to Current Company Name City , State Top 4 Financial Institution) Create SQL queries, stored procedures, and tables to extract data Analyze data to create executive team dashboards and daily visualizations Utilize Excel pivot tables to monitor observations within the Core Finance metadata template Analyze Core Finance and GBAM Americas feeds for manual spreadsheet remediation Support data stewards with review of various domain issues with vlookups extractions Document process improvements to enhance the data integrity Conduct data reviews to ensure the data quality and reasonability of data feeds supplied to EDM Generated trend reporting to assist with reducing the number of feed gaps Environment - Access, Excel, SharePoint, SQL Server, Metadata, Teradata, and Adaptive. Database Analyst 04/2016 to 07/2016 Company Name City , State Provided technical support and basic development for computer applications and programs Documented technical specifications to design or redesign complex projects and applications Analyzed complex computer application problems to maintain or restore functionality Led the resolution of complex issues or escalated as needed to meet established SLAs Prepared programming specifications and completed programming tasks to develop basic, and/or assist in the development of moderately complex, computer solutions Prepared program test data, tests and debugs programs using Waterfall methodologies Updated and completed documentation, procedures and user guides to ensure data quality Participated in testing and updating the business continuation plan Planned and analyzed highly complex business requirements Environment - SQL Server, Teradata, Oracle 11g, Oracle Discoverer, MicroStrategy 9.3.1, Metadata, and BMC Remedy. Senior Business Intelligence Analyst 02/2015 to 04/2016 Company Name City , State Developed and enhanced WebI reports and universes through Business Objects Provided technical support to triage database performance and reporting related issues Reviewed and interpret report SQL to determine data source and business logic Conducted report requirement gathering sessions with project business SMEs Compiled report mapping of legacy reports to aid in Change Management communication Quality Assurance tested additional objects in the universe structure to ensure data quality Created functional and technical specifications according to business requirements Conducted unit and system tests with various technical tools including SSAS Collaborate with Business SMEs to develop report testing strategy using Agile methodologies Conducted UAT with Business units and Quality leaders Performed various tasks throughout Software Development Life Cycle (SDLC) Environment - SQL Server, Oracle 11g, Business Objects WebI, Tableau 9.0.1, and ServiceNow. Reporting Analyst 10/2013 to 02/2015 Company Name City , State Reviewed and translated current state Business Object/Crystal Reports/Report Builder/MSRS Reviewed and interpreted report SQL to determine data source and business logic Conducted report requirement gathering sessions with business SMEs and focus groups Developed new or modify reports in MSRS, BIDS, and SQL Server 2008 R2 or 2012 Compiled report mapping of legacy reports to aid in Change Management communication Designed, developed, and implemented new and existing interfaces for ETL processes using SSIS Created Logical and Physical Data Models utilizing ERWIN Developed and implemented data warehouse tables and views with Metadata Created functional and technical specifications according to BRDs Created test plans to validate the adherence to business requirements using HP ALM QC Conducted Unit and System tests with various technical tools including SSAS Collaborated with Business SMEs to develop report testing strategy using Agile methodologies Conducted UAT with the eSOMS Business SMEs to ensure data integrity and quality Environment - ERWIN, eSOMS, SQL Server 2008R2, SQL Server 2012, SQL, SSAS, SSIS, SSRS, SAP BO Crystal Reports, MS Office Suite, MS Visual SourceSafe, MS Visio, and TOAD. Business Analyst 04/2012 to 09/2013 Company Name City , State Collaborated with team members and clients to gather HR/payroll report requirements Created functional and technical specifications according to BRDs Configured screen layouts, dashboards, workflows, and interfaces according to HR specifications Developed and enhanced reports using SAP Business Objects with SQL, PL/SQL, and Oracle Integrated developed HR reports into SQL and Oracle based ERP environments Analyzed query performance and optimization using SSAS and other analytical tools Documented functional specifications and procedural documentation for HR BRDs Developed and enhanced WebI reports and universes through Business Objects Provided technical support to triage database performance and reporting issues Created test plans to validate the adherence to HR business requirements using SQL Conducted Unit and System tests to ensure data integrity with various tools including SSAS Provided technical guidance and direction to peers Designed, developed, and implemented new and existing programs for ETL processes using SSIS Environment - SAP Business Objects BI, Visual Basic, SQL Server 2005, SQL Server 2008R2, SQL Server 2012, VM-Ware, ODBC, SQL, PL/SQL, SSAS, SSIS, SSRS, MS Office Suite, Oracle 10g, Oracle 11g, Oracle 11g2, JavaScript, PeopleSoft, ADP, Kronos, and ETL. Business Analyst 09/1999 to 12/2011 Company Name City , State Interrogated data for domestic and international banks and credit unions including Fifth Third Manipulated large financial datasets and utilized complex queries for data transformations Cross departmental collaboration for software development as subject matter expert (SME) Collaborated with team members and clients to gather and document project requirements Acted as liaison between clients and technical teams to aid in go-live transition Created functional and technical specifications according to BRDs Created Logical and Physical Data Models utilizing ERWIN Developed and enhanced reports using SAP Business Objects with PL/SQL, SQL, and Oracle Generated business reports including matrix, parameter reports, charts, with drill down functions Integrated developed reports into SQL and Oracle based ERP environments Designed and conducted technical knowledge transfer sessions at various client sites. Education and Training B.S. Degree : Information Management Systems Wayne State University City , State Information Management Systems A.S. Degree : Accounting Wayne County Community College MCL Distinction City , State Accounting Skills ASP.NET, Business Objects, Crystal Reports, data warehouse, DNA, JAVA, JavaScript, SharePoint, MicroStrategy 9.3.1, MicroStrategy, Oracle Discoverer, Oracle, PL/SQL, PeopleSoft, pivot tables, SAP, SAS, Software Development, spreadsheet, SQL, SQL Server, Tableau 9.0.1, Tableau, technical support, Teradata, triage, Unix, Visual Basic, Web Design
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CONSULTANT
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AVIATION EXECUTIVE OFFICER Summary Seasoned leader
who possesses effective decision making, analytical, organizational,
communication, and problem solving skills. A strong background in
cross-functional team leadership, with extensive experience leading and
coaching a very diverse group of employees. Skilled in operations and project
management with a strong sense of accountability and initiative. Comfortable
managing complex operations autonomously while maintaining a strategic focus
aligned with the organizations vision and centered on its values. Experience
consulting with business units and customers, gleaning lessons learned to
implement process improvement throughout the enterprise. Committed to the
highest level of ethical, professional, and personal excellence Highlights Strategic planning Global and strategic sourcing Negotiations expert Team building Cost reduction and containment Process improvement strategies Inventory control Contract management Relationship building Productivity improvement specialist Troubleshooting and problem solving Contract review and recommendations Dedicated Affirmative Action compliance Affirmative Action compliance Innovative OSHA inspections Affirmative Action compliance Personnel records maintenance Employee relations Training and development Hiring and retention Accomplishments Human Resources Reduced employee turnover by 10%. Experience AVIATION EXECUTIVE OFFICER April 2015 to Current Company Name － City , State Second in command over a 42 personnel United States Army Air Ambulance Detachment, assuming responsibilities of detachment commanding officer in supervisor's absence. Managed $60mil of organizational property, $5mil budget, Defense Travel System, Government Travel Charge Card, Government Purchase Card, and 4 Department of Army Civilian employees. Maintained 24 hour / 365 day operational readiness and medical evacuation support to the 327,000 acre Yakima Training Center despite a logistical intensive aircraft transition from 8 x LUH-72A Lakota helicopters to 4 x UH-60A+ Blackhawks within a short four month time period. Accurately projected and allocated a $5mil budget with over 150 TDY travels, 100 training exercises, and 1,020 flight hours through analytical spreadsheets and quarterly audits. Mentored and facilitated career development for 4 Department of Army Civilians, while under my supervision each of their sections received an average 15% higher evaluation rating from the previous Aviation Resource Management inspection with an overall 98% rating for the detachment. Facilitated medical training support for more than 2,000 Soldier's, Airmen, Marines, and ROTC Cadets in buddy aid, tactical combat casualty care, and aeromedical evacuation procedures in order to prepare their units for future combat operations. Aviation Platoon Leader July 2012 to May 2015 Company Name － City , State Led, trained, and mentored 18 Soldiers on the safe operation of all aviation ground support equipment, aviation operation's computers, and deployment of medical evacuation assets; served as first line supervisor for moral, domestic, and financial issues; ensured Soldiers and their family members upheld strong moral values both on and off duty as the Army's ambassadors to its surrounding communities; responsible for the maintenance and accountability of 8 x LUH-72A Lakota and 4 x UH-60A+ Blackhawk helicopters and associated equipment valued at $50mil. Orchestrated the YTC "Commander's Cup" Golf tournament for 30 teams of locally owned businesses consisting of 120 civilian employees and Soldiers for a day of relationship building, solidifying the civilian-military partnership within the community, and raised $3,500 towards the detachment Family Readiness Group activities. Managed the employment of the unit's flight crews by developing and implementing an innovative flight crew manning roster to evenly distribute the 25hour duty cycles and 1,344 flight hours. Planned Advanced Emergency Medical Training (A-EMT) for the detachment's 11 Medics in order to build greater treatment capabilities with 6 new medical equipment sets, provide world class patient care, and expedient transport to over 500,000 Soldiers, Marines and civilian personnel on YTC annually. Pilot of the medical evacuation crew that received the Army Aviation Association of America's 2015 Sea/Land Rescue of the Year Award. AVIATION PLATOON LEADER - Fort Hood, TX AND OPERATION ENDURING FREEDOM, AFGHANISTAN. Aviation Platoon Leader July 2010 to July 2012 Company Name － City , State Led, trained, and mentored 24 Soldiers; developed specific combat readiness-based training for deployment in support of Operation Enduring Freedom; served as first line supervisor for moral, domestic, and financial issues; ensured Soldiers and their family members upheld strong moral values both on and off duty as the Army's ambassadors to its surrounding communities; responsible for the maintenance and accountability of 3 x UH-60A+ Blackhawk helicopters and associated equipment valued at $19mil. Planned the detailed logistics coordination between two facilities over 1,750 miles apart for the transfer of 6 x UH-60A+ Blackhawks and associated equipment valued at $37mil. Prepared Task Force for combat operations by running a battalion small arms qualification range, qualifying over 1,000 Soldiers on their assigned weapons. Recognized by multiple NATO Commanders for platoon conducting over 30 lifesaving medical evacuation missions in direct support of coalition force's combat operations in RC-North. Chosen out of 27 Captains to serve as a remote outpost Base OperationsSupport Integrator: ensured airfield security by emplacing 5 miles of perimeter walls; supervised office, housing, and support facilities construction; and completed runway construction two months ahead of schedule and $1mil under budget. AVIATION MAINTENANCE PLATOON LEADER - Fort Hood, TX AND OPERATION IRAQI FREEDOM, IRAQ. Aviatiaon Unit Maintenance Platoon Leader June 2009 to July 2010 Company Name － City , State Led, trained, and mentored 57 Soldiers of a multi-functional Aviation Unit Maintenance Company (AVUM) on the safe operation of all aviation ground support equipment and aviation specific tools; developed specific combat readiness-based training for deployment in support of Operation Iraqi Freedom; served as first line supervisor for moral, domestic, and financial issues; responsible for the maintenance and support of 10 x UH-60L, 14 x CH-47F, and 12 x UH-60A+ helicopters. Supervised scheduled maintenance and conducted comprehensive Phase Maintenance Inspections (PMI) for 11 x UH-60A/L Blackhawks and 11 x CH-47F Chinooks while operating in austere deployment conditions, completing these PMI's four days ahead of Department of Army Standards. Balanced thousands of man hours of unscheduled maintenance while conducting PMI inspections which allowed the Task Force to fly an astounding 2,000 hours a month with no serious incidents. Conducted 68 medical evacuation combat flight hours and transported 8 combat injured casualties to a higher level of care all the while running an arduous maintenance schedule earning the respect of peers and subordinates alike. Chose an elite group of maintainers to deploy with myself as the advanced party to receive Task Force aircraft off of Air Force C-5 airplanes as they arrive in theatre to complete installation of combat equipment modifications, and test flights conducted to ensure all Task Force aircraft readiness to assume combat operations. Education Criminal Justice , 2007 Jacksonville State University － State Honors in Major and Minor, Distinguished Military Graduate award. MBA : Management , 2017 University of Alabama － City , State Enrolled Military Science , 2013 Aviation Captains Career Course － City , State Six-month leadership development course designed to train and educate company grade officers in the high standards of professional knowledge, skills, and leadership necessary to provide a vision of the future environment that requires leaders to be comfortable with ambiguity, exercise critical and creative thinking in dynamic and rapidly evolving operational environments, and be capable of making sound decisions considering strategic, operational, and tactical consequences. Skills UH-60A+, Ambulance, Army, budget, creative thinking, financial, functional, Government, inspection, leadership, leadership development, logistics, maintenance schedule, office, weapons, organizational, patient care, personnel, relationship building, sound, spreadsheets, strategic, supervisor, supervision, theatre, vision
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AVIATION
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UNIT PUBLICIST Summary To utilize and further develop the skills acquired through significant work experience in the fields of public relations, marketing, advertising, fashion and event planning. [Willing to travel] Skill Highlights Media relations Special events planning Public relations expert Project management Promotional campaigns Enthusiastic and dedicated team player Problem solving Exceptional writer Organized and efficient Deadline-driven Experience 12/2010 to 05/2015 Unit Publicist Company Name － City , State Secured coverage by both broadcast and print media outlets. Coordinated press tours on film set, and planned red carpet screening with FOX2 Detroit. 11/2014 to 01/2015 Freelance Publicist, Manager New Business Development Company Name － City , State Wrote press releases and conducted media outreach, and collaborated on internal marketing materials. Strategized new business opportunities, and established communication with potential new clients. Counseled on film industry and public relations procedures. 05/2014 to 06/2014 Freelance Social Media Marketing Manager Company Name － City , State Developed social media strategies and content calendars for all client accounts. Managed social media sites and posted content daily across social media platforms. Surveyed the Internet for brand related topics of conversation, engaged in dialogue and tracked customer issues. Analyzed current social media metrics and engagement. 04/2013 to 06/2013 Freelancer Company Name － City , State Conducted media outreach for several client initiatives, monitored for media coverage and executed research. Produced social media posts on behalf of clients via Pinterest, Facebook, Twitter, etc. Drafted press releases and proofread previously written releases. 01/2012 to 04/2012 Production Assistant/Volunteer Company Name － City , State Created social media and marketing campaigns for Michigan F.A.S.H. Fest. Wrote press releases, compiled media lists and comprehensive targeted databases. Reviewed Michigan F.A.S.H. Fest website for accuracy, troubleshot computer, network and communication issues. Attended and documented numerous client meetings, set up and staffed several promotional events. 10/2009 to 10/2011 Office Manager Company Name － City , State Employed marketing and public relations campaigns; coordinated speaking engagements; cultivated social media presence; developed company website and, successfully executed a Search Engine Optimization (SEO) platform. Managed staff, handled all financial components of business, oversaw day-to-day business operations, built and maintained patient relationships. 12/2010 to 07/2011 Costume Designer Company Name － City , State Developed wardrobes, footwear, accessories and other materials. Supervised costume fittings with cast members and made alterations. Studied script and story lines to conceptualize appropriate costume styles. Ensured design concepts provided by the director and producer were achieved. 08/2008 to 10/2008 Assistant Style Writer/Event Producer/Stylist Company Name － City , State Photographed and reviewed designers' Spring/Summer 2009 collections at Mercedes-Benz New York Fashion Week as Assistant Style Writer for the Michigan Chronicle - published in The Michigan FrontPage, September 19, 2008. Co-produced AKA fashion show, staffed, managed backstage area during show (i.e. models, clothing, accessories, etc.) and acted as co-stylist. Attended Detroit Fireball 2008 and fashion designers' new line launches as a media representative for Fuzion Magazine and other outlets to review, photograph collections and interview designers. 02/2008 to 06/2008 Associate Company Name － City , State Participated on Pepperdine University, Downtown Center Business Improvement Development (DCBID), Experian, Accenture, DeBeers and Los Angeles Urban League accounts. Wrote byline pieces and submitted to top-tier publications (i.e. Los Angeles Times, Los Angeles Business Journal and Orange County Register). Participated on new business pitch and developed RFPs for several other new business opportunities. Assessed media opportunities for Pepperdine University and created editorial calendar for remaining 2008 calendar year. Attended several events and functions with the client and on their behalf. Conducted media outreach, and secured 5 media placements. Composed press releases, media alerts, as well as other pitching materials. Attended weekly client meetings, compiled weekly PR reports and distributed to client and internal team. 02/2007 to 12/2007 Account Coordinator Company Name － City , State Participated on Hyundai Motor America, Hyundai Hope on Wheels, and BMW Group DesignworksUSA accounts. Secured 12 media placements, generated media lists and conducted media outreach for various projects. Conducted new dealership announcements, wrote press releases, media alerts, pitch emails and other media relations materials. Assisted in planning, logistics, execution and staffed both spring and fall Hyundai Communication Summits. Managed Hope on Wheels scholarship events, coordinated ceremonial checks for Hyundai Hope on Wheels 2007 Tour. Prepared various awards entry binders for PRSA PRISM, 2007 Ketchum Kudos and PR Week awards. Implemented catalog system for print and broadcast media clips. Executed daily and weekly media monitoring and compiled media coverage reports. Formulated weekly PR Coordinator Reports and bi-monthly Status Sheets. Generated monthly Activity Reports and Budget Status Reports for all Hyundai and Hyundai Hope on Wheels billing. Produced monthly PR outlooks and media opportunities for BMW Group DesignworksUSA. Attended Hyundai's Product Immersion Day. 08/2006 to 02/2007 Intern Company Name － City , State Interacted directly with clients on a daily basis. Wrote press releases, pitch emails, composed numerous result trackers and pitched to National and Local media. Participated on VIVA Paper Towels, WhiteWave Foods, Horizon Organic, Silk Soymilk, ConAgra, DAVID Sunflower Seeds, Orville Redenbacher, Hebrew National, Healthy Choice, Best Buy-Geek Squad, Scott Flushability-Halftime Flush, Jim Beam, Sauza and Roto-Rooter accounts. Formulated daily monitoring reports, as well as compiled weekly monitoring summaries. Generated media lists, organized Quick View reports for various client projects, prepared E-kits and PR Newswires. Facilitated holiday event for Geek Squad, planned and executed event for DAVID "Good Seed" Award Grand Prize winner. Organized long-lead monitoring assignments and outlines. Coordinated sizzle reel for VIVA Towels. Assisted on a new business pitch, and worked closely with senior level staff. 12/2005 to 04/2006 Intern Company Name － City , State Supported planning and execution of the Frigidaire "Glacier Lounge" at Sundance Film Festival. Sorted and maintained celebrity donated clothing from Frigidaire "Glacier Lounge" event in partnership with Clothes Off Our Back. Participated on Frigidaire, Kraft's Good Seasons, Milk Web, Planter's Peanuts, and Wine Market Council accounts. Pitched to National and Local media publications and to B-rolls, and secured 28 media placements for high profile accounts. Interfaced directly with vendors on signage development, and numerous other projects. Prepared detailed editor bios for use in subsequent pitches. Executed extensive research and detailed planning for new business development. Developed and successfully executed, complex sponsorship opportunity for Kraft Singles. Staffed Frigidaire/Electrolux booth at Kitchen and Bath Industry Show (KBIS), and assisted at corporate events. 09/2005 to 12/2005 Marketing Coordinator Company Name － City , State Developed a redesign strategy for Lori's website, photographed store inventory and wrote copy for website. Assisted customers with purchases of shoes and accessories, and maintained relationships with customers. Managed in-store promotions to generate traffic. 07/2004 to 09/2005 Sales Associate Company Name － City , State Assisted customers with purchases of shoes and accessories, closed 97% of initiated sales and maintained relationships. Collaborated with owner on marketing and inventory strategy. 05/2004 to 08/2004 Intern Company Name － City , State Devised and successfully established working budgets and timeline for video and still photography shoots. Managed the coordination and purchasing of stock photography for print ads. Promoted to account lead on multiple direct mail pieces. Maintained and updated status reports, and attended weekly internal team and client meetings. Reviewed advertising materials for accuracy and completeness of work. Education May 2005 Bachelor's Degree : Public Relations, Marketing and Advertising University of Michigan － City , State Awards 2007 Ketchum Silver Kudos Award Hyundai "Veracruz Launch" 2007 PRSA PRISM Award "Hyundai Sonata/'Regis and Kelly' Trivia A Go-Go Promotion" 2007 PRSA PRISM Award "Hyundai Elantra - Mash and Seek" 2007 PRSA PRISM Awards of Excellence "Hyundai Launches Genesis of a New Brand Identity" Headliner Award, Ketchum Passion and Precision Award, Ketchum Michigan Merit Scholar Received multiple Weber Shandwick - Intern of the Week Awards Recognition of Excellence Award for work on Frigidaire's Sundance Film Festival Event Computer Skills Microsoft Word, Excel, Access, PowerPoint, Outlook, Works, OneNote, Publisher, Entourage, Sprout Social, HootSuite, Canvas, Tweet Deck, Factiva, Lexis-Nexis, Bacon's MediaSource, Adobe Photoshop, Illustrator, InDesign, Acrobat, MAC Software/Programs, Final Draft 7, SAP, PR Trak and Roxio.
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PUBLIC-RELATIONS
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DIGITAL PROJECT MANAGER Skills Strong quantitative and qualitative problem solving skills. Excellence in digital marketing including Facebook, Twitter, Google+, and LinkedIn. Experience 02/2017 to Current Digital Project Manager Company Name － City , State Responsible for managing digital projects and bringing teams together to make things happen. Leading, empowering, facilitating and communicating. Used data from marketing analysis and reporting to drive sales and business development goals. Organize and oversee all promotional activities, including major events with operating budgets up to $20,000. Created a cradle to grave marketing approach that began with initial marketing outreach and ends with data tracking and analytics. Created metrics to evaluate: Who is visiting 6 Salon in digital and in social media spaces, what marketing channels are driving customers, which customers are best driving revenue, and what is the lifetime value of a customer. 05/2015 to 02/2017 Marketing Associate Company Name － City , State Develop comprehensive marketing strategy for 6 Salon based on corporate goals and objectives. Daily management of social media platforms, as well as real time analytics of performance goals. Perform primary research activities, and evaluate market opportunity based on secondary research. ACCOMPLISHMENTS. Developed and executed social media strategies, which has increased our online presence by 400%. Used data from marketing analysis and reporting to drive sales and business development goals. Organize and oversee all promotional activities, including major events with operating budgets up to $20,000. Created a cradle to grave marketing approach that began with initial marketing outreach and ends with data tracking and analytics. Created metrics to evaluate: Who is visiting 6 Salon in digital and in social media spaces, what marketing channels are driving customers, which customers are best driving revenue, and what is the lifetime value of a customer. 05/2012 to Current Director Company Name － City , State Develop comprehensive marketing strategy for 6 Salon based on corporate goals and objectives. Daily management of social media platforms, as well as real time analytics of performance goals. Perform primary research activities, and evaluate market opportunity based on secondary research. ACCOMPLISHMENTS. Developed and executed social media strategies, which has increased our online presence by 400%. Used data from marketing analysis and reporting to drive sales and business development goals. Organize and oversee all promotional activities, including major events with operating budgets up to $20,000. Created a cradle to grave marketing approach that began with initial marketing outreach and ends with data tracking and analytics. Created metrics to evaluate: Who is visiting 6 Salon in digital and in social media spaces, what marketing channels are driving customers, which customers are best driving revenue, and what is the lifetime value of a customer. 08/2004 to Current Stylist / Product Sales Company Name － City , State Create and maintain a loyal customer base. Use both creative styling techniques to expand the reputation and reach of 6 Salon. Drive new product sales to existing customers, while growing marketshare for 6
Salon. ACCOMPLISHMENTS. Ranked #1 out of 45 sales representatives for promotion and sales of high end hair products. Established a loyal customer base in a saturated marketplace, leading to client referrals, and increased marketshare. Created an efficient supply chain within 6 Salon to manage clients, existing inventory, and the procurement of new inventory. Recognized for having the highest client retention rate at 52%. 05/2011 to 09/2011 Lead Intern Company Name － City , State Marketing and Research
Responsibilities: Henkel is a $20 Billion USD corporation in the Aerospace, Automotive, Industrial, and Cosmetics markets. Their brands include: Dial Soap, Loctite, Purex, Schwarzkopf, and Got2B. Responsible for marketing and PR activities in the Cosmetics Division. ACCOMPLISHMENTS. Cross-functional team lead on an innovative new product launch. Utilized secondary research to gain insights regarding product performance needs. Managed design development of packaged products. Managed consumer events from planning to public relations. Worked on the design and production of sales collateral and marketing materials. Analysis of competitive and house brand marketing data focusing on the "Got To Be" Product line. Earned promotion to become head intern for the Vice President of Marketing. Education and Training 2014 Bachelor of Science : Marketing and Business Management Oakland University Marketing and Business Management Skills approach, Automotive, brand marketing, budgets, business development, competitive, client, clients, driving, functional, inventory, team lead, managing, marketing analysis, Marketing and Research, marketing strategy, marketing, market, marketing materials, PR, problem solving skills, procurement, promotion, public relations, real time, reporting, research, sales, Soap, social media platforms, supply chain
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DIGITAL-MEDIA
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GLOBAL DIGITAL SERVICING ~ DIGITAL ONBOARDING COORDINATOR (CONTRACTOR) Professional Summary New Media & Digital Music/Film & TV experienced professional with strong transitional skills while providing an effective multi-tasking work ethic. Bring leadership skills by consistently incorporating new ideas to keep ahead in this fast-paced quickly evolving, Digital Music Industry. Professional Experience Company Name City , State Content Operations ~ Content Distribution Specialist 03/2016 to 01/2017 Managed external client/partner relationships and their digital content while insuring timely delivery of digital assets (i.e: Audio/Video, subtitles, and dubbing) per technical spec to distribute globally Analyzed delivery & trend metrics to identify and troubleshoot systematic issues while ensuring timely and quality asset deliveries Maintained highly-aligned with internal cross-functional teams, including but not limited to, content acquisitions, finance, localization, QC, encoding, engineering, product, and marketing to facilitate all partner/client needs Assisted in improving and scaling systematic workflows, processes and tools while curating the digital catalog of assets for the best customer experience Company Name City , State Global Content Licensing & Catalog ~ Global Reporting Manager 06/2014 to 01/2016 Manager & Lead in Global Reporting finances, revenue & activity metrics for Music Labels, Publishers, Licensor's & External Partnerships Managed, Maintained and Conceptualized procedural & contractual requirements for Labels & Publishers Technical Specifications Liaison for internal Legal & Licensing/Finance/Engineering/Product teams to facilitate all external music label & partnership reporting related requirements & request Primary subject matter expert for Reporting leading initiatives in new business partnerships, products services, technical & systematic enhancements Company Name City , State New Media Solutions ~ Sr. Digital Account Manager 01/2011 to 06/2012 Managed the distribution and maintenance of digital content (audio, video, mobile) for over 20 digital service providers which involved developing client relationships and facilitating all requests, system troubleshooting and reporting data Project managed newly integrated digital systems while analyzing business needs, gathered user requirements, and conceptualizing system analysis based on reporting data Proficient in internal digital systems by creating and extracting customized reports on data based on distribution management, sales/revenue analysis, and partner troubleshooting research Designated and oversaw day-to-day workload for account coordinators insuring data reporting is up-to-date, creating and facilitating new processes and assuring assistance in researching/tracking client requests Company Name City , State Global Digital Operations ~ Global Account Manager 06/2008 to 01/2011 Liaison between music recording labels & digital service providers in distribution and monitoring of digital content (audio/video/mobile) i.e. RED Distribution, Nashville Records; i.e. iTunes, Rhapsody, Napster, Microsoft/Zune, eMusic etc. Administered requirements & user acceptance testing through complex data analysis for internal digital reporting systems Defined policies and product requirements based on client relationships and needs in offering digital systematic support to clients & partners based on digital innovative products and services Company Name City , State VH1 Production Management ~ Production Management Associate 01/2007 to 06/2008 Coordinated numerous production shoots (on-site and office based tasks) for upcoming television broadcast show. i.e. VH1 series, 60min all access specials, VH1 documentaries Managed & organized pre and post-production budget for various television broadcasts' by balancing expenses and cost through excel and internal accounting systems and services Directed the logistics for on-site production shoots; coordinated schedules, obtained necessary legal documents, hired staff and gathered supplies Education and Training Additional Course Training ~ Project Management 2012 AMA Executive Conference Center , City , State , USA Coursework in Improving Your Project Management Skills: The Basics for Success Bachelor of Arts : Communication ~ Media Management 2007 State University of New York at New Paltz , City , State , USA Recipient of Education Opportunity Program Scholarship Languages Fluent speaker, reader and writer in Spanish Technical Skills ~ Mac OS/OS X systems ~ Technical Software: Salesforce software- (CRM & Jobscience); GitHub; FileZilla; Text Wrangler; SAP Business Objects; Adobe Acrobat; Tableau; Micro strategy; Jira; Zendesk ~ Proficient in Word, Outlook, Excel, PowerPoint, Access & SharePoint
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DIGITAL-MEDIA
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SENIOR STUDENT ACCOUNTS OFFICER Summary Dedicated Financial Aid/Student Accounts Officer with 7 years of experience delivering outstanding service to prospective and current students and their parents. Well-versed in working with student information systems, Campusvue, PowerCampus and PowerFAIDS. Extensive experience working with student financial aid programs and federal regulations. Self-motivated professional highly proficient in developing creative solutions and implementing objective decision making. Maintains a positive attitude and works hard to build team relationships.Desires a role of increased responsibly and authority. Experienced in budgeting and strategic planning. Highlights Microsoft Office ImageNow CampusVue PowerCampus PowerFAIDS VA Once Right Signature Ten Key Documentation and reporting Packaging student aid awards Federal financial aid need analysis Polished communication skills Process implementation Cultural sensitivity Problem resolution Member of NASFAA Experience Senior Student Accounts Officer September 2012 Company Name － City , State Complete financial planning with prospective and current students Ensure that students are aware of enrollment requirements to receive Federal and Institutional Aid Award and certify Federal and Private Loans for undergraduate and graduate students Counsel and advises students and parents on their financial options and obligations Award financial aid and adjust funds due to enrollment status Audit student files to ensure compliance with Federal regulations Collect current and past due payments from new, current, and withdrawn students Work with students to set up payment plans that fit their budget and meets University guidelines Provide quality customer service to all students, faculty and staff Maintain logs and records of all tasks Train new employees Manage a caseload of 400 students Counsel VA students on their benefits Complete the financial aid verification process Responsible for invoicing self pay students Responsible for retention goals Ensures students are financially eligible to continue their classes Maintain a performance record of at or above 99% of students to be packaged and repackaged Assist with Ready to Pay reports Assist with the Federal Work Study Program. Financial Aid Officer December 2010 to September 2012 Company Name － City , State Completed financial planning with prospective and current students Counseled and advised students on their financial options and obligations Audited and reconciled VA and financial aid files to ensure compliance with Federal regulations Provided financial aid information to all groups within the organization Worked with other organizations and departments to promote Financial Aid awareness Developed and implemented policies and procedures within the department Helped hire, train and motivate new staff members within the department Certifying official for the Department of Veteran Affairs Served on the Student Activities Board Campus Facilitator for MBA distance learning classes Worked with students to set up payment plans that fit their budget and met University guidelines Helped maintained the 90/10 ratio. Student Accounts Officer and Financial Aid Officer April 2008 to September 2010 Company Name － City , State Completed financial planning with prospective students Counseled students on their financial obligations Certifying official for the Department of Veteran Affairs Handled accounts receivable and accounts payable Helped maintain the 90/10 ratio Financial Service Representative March 2007 to April 2008 Company Name － City , State Sold, opened and maintained customer accounts Opened and closed loans Made sales goals Responsible for lobby management Licensed Insurance Agent of SunTrust Investment Services, Inc. Recommended innovative alternatives to customers reduce unnecessary Researched market trends and surveys and used information to stimulate sales Lectured on financial management strategies and problem resolution techniques Teller Supervisor September 2006 to March 2007 Company Name － City , State Managed 5 tellers Created end of the month reports Enforced bank guidelines Handled customer complements and complaints Trained and coached new and current tellers Vault Teller Financial Service Representative Level 2 January 2005 to January 2006 Company Name － City , State Sold, opened and maintained customer accounts Opened and closed loans Led sales meetings Teller November 2004 to February 2006 Company Name － City , State Made referrals for potential sales Advised customers on new products Cashed checks Handled deposits Education Masters of Business Administration : Human Resource Management , 2010 Colorado Technical University － City , State GPA: GPA: 3.73 Human Resource Management GPA: 3.73 Bachelor of Science : Business Administration , 2008 Virginia Commonwealth University － City , State Small Business and Entrepreneurship Select One Interests Additional Information Skills
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BANKING
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STAFF ACCOUNTANT Professional Summary I am currently a graduate student in Masters of Science in Finance Management and IT and a CPA candidate with expected completion by the end of 2017.
I am an Accounting and Finance professional with 4+ years extensive experience in full financial statement reporting, month end closures, Review of G'\L, Balance Sheet and Statement of Revenue and Expenses, and Financial Risk assessment as well as budget analysis and various reconciliations. Core Qualifications Working Capital Management Financial Modeling End of the Month Closing Budget Analysis Bookkeeping Grant Accounting/ Grant Reporting and budget modeling Account Payables/Receivables aging reporting Analysis Excel, Outlook Knowledgeable in Microsoft Dynamics Proficient in FundEz Proficient in QuickBooks Quick learner Results-oriented Financial records and processing Experience 02/2015 to 06/2016 Staff Accountant Company Name Full charge bookkeeper Report and provide assistance directly to the CFO/Controller on all finance and accounting matter such as: Board Financial Meeting preparation Financial Statement reporting G/L reconciliation, Monthly Balance Sheet Reconciliation Statement or Position and Cash Flows analysis Revenue Audition according to grants agreements Operation Budget and Expenses Analysis Maintaining all aspects of Accounting such as AR, AP, Revenue and Deferred Revenue recognition, adjusting entries, depreciation schedule, grants' budget monitoring. Conducted analysis to address discrepancies in 2014 Balance Sheet and General Ledger which led to a complete overhaul of various cash account reconciliation processes and internal controls . Coordination of the provision of information to State and Private auditors. Monthly calculation of all grants variances, estimate at complete and budget forecasts and actualization. Recommendation of salaries and fringes' allocation benchmark. Monitored multiple grants' agreements to keep track of actual revenue, deferred revenue and restricted/unrestricted assets. Audit schedules preparation and financial information forwarding to auditors Work with auditors for all year end adjusting entries Assisted controller to develop audit schedule with private or State auditors and insure compliance with OMB Circ. A133. Reviewed Grants' award letters, budget narratives and related invoicing conditions for compliance with organization's F&A. Slaries and Fringe allocation benchmarks. Modeled grants' budget spread sheets with actuals and calculated variances Grant's monthly budget monitoring financial analysis and reporting to programs managers and CFO. Calculated FTE and fringe benefit allocation's benchmark according to internally developed allocation benchmarks within the guidelines of OMB Circ 21 and ensured accurate update of wages allocation in ADP Managed and reviewed State and Foundations grants' monthly expenditures according to signed agreements and OMB Circ 21 guidelines. Produced monthly update on grants' account receivable aging reports at grants' ending period and reconciled the deferred revenue to the unrestricted. Prepared and submitted all State (DHMH) request of payments (Form 437) and quarterly reports (Form 438) and performance measure (Form 440A) in compliance with grants requirements. Reconciled all grants monthly invoices to grant budget lines to effect funds drawdowns and ensure effective budget monitoring. Conducted monthly budget, financial and fiscal review and reported updates to program managers. Reconcile various payments drawdowns from State (DHMH, DLLR) to billings and grants budget line and recognize revenue accordingly. Full Circle Accounting Support Reconciled various bank account balances to the G/L. Recorded all cash receipts and remotely deposited check and prepared transmittals Analyzed and reconciled G/L accounts details and corrected discrepancies Prepared month-end and year-end journal entries. 1099 preparation and filing Maintained fixed assets ledger and recorded periodic depreciation. Generated various financial reports Balance Sheet account reconciliation with the GL Assisted controller in the development of ABC's Operating budget and review Grants' budgets proposal before submission. Reviewed account payables monthly transactions for compliance with GAAP and posted month end adjusting entries and accruals Supervised all journalized cash receipts and cash disbursements for proper coding. Corrected discrepancies between Statement of Revenues and original budgets Created all Account Receivables and monitored aging report accordingly. Monitored all operating cash accounts and performed remote checks deposit Maintained the Chart Account and all related cost centers' codification. Successfully led key project towhich resulted in [positive outcome] . 10/2013 to 02/2015 Finance Consultant/Budget Analyst Company Name - City , State Provided financial and accounting services to a portfolio of private and public clients. Supported clients' finance department with the following: Budget analysis Cash flow management Bookkeeping End of the month and end of the year closing with W2s and 1099 filings G/L accounts reconciliation End of the year financial Statement reporting Streamline financial processes and Internal control implementation Analysis of variances analysis and development of new plan of action Development of financial models and financial analytical tools Maintained Chart Accounts. 06/2012 to 08/2013 Senior Accountant Company Name - City , State Evaluated clients' financials and accounting processes to determine plan of action Analyzed Income and evaluated working capital. Performed audit of various accounts and tracked all capital spending against approved payment requests. Offset unapproved and unusual expenses variances in their respective areas. Analyzed clients' operation budget against operation income and adjusted forecasts accordingly. Assisted CFOs with the production of monthly financial statement reports. Financial Statement Analysis. Reconciled financial statements with the G/L, corrected discrepancies in revenue recognition, asset ledger, periodic depreciation and prepaid expenses. Performed expenses and revenue analysis. 04/2011 to 01/2012 Financial Coordinator, Accountant I Company Name Performed grant accountant duties for a portfolio of grants funded program at Center of Advanced Study of Languages (CASL) and at Institute of Biotechnology and Bioscience Research (IBBR). Defined grants projects deliverables with contractors and monitored deadlines accordingly. Performed monthly budget actualization and developed monthly financial reports. Analyzed, investigated variances and assisted project managers to build plan of actions Reconciled all journal entries with the G/L, investigated and corrected discrepancies Maintained and review petty cash funds. Reviewed all credit card expenses and grants expenses/payment request for compliance with federal OMB Circ. A21 and OMB Circ. 122 Conducted monthly meetings with projects managers for grants expenses analysis. Education Summer 2017 Master of Science : Finance Management and IT Progress University of Maryland University College - City , State Finance Management and IT Progress 2011 Bachelor of Science : Accounting University of Maryland - City , State GPA: GPA: 3.33 Accounting GPA: 3.33 Certified Public Accountant: Candidate
Expected Graduation: Winter 2017
Certified: OMB Circ. A 133, 122, 21 and 110 Accomplishments Customized various financial reports to respond to Board Members' needs. Streamlined Financial and Accounting processes to increase Internal control's efficiency. Investigated and corrected discrepancies in the G/L, in the financial statements with 100% accuracy. Insured 100% compliance with Internal Controls, GAAP and OMB Circ. A21, 22, 110, 133. Skills account reconciliation, Accounting, accountant, accrual, ABC, Streamline, ADP and Payroll, Ad, AP, AR, Balance Sheet, billings, Biotechnology, Bookkeeping, bookkeeper, Budget Analysis, budgets, Budget, cash receipts, Cash flow, Closing, Controller, Certified Public Accountant, credit, clients, filing, finance, financials, Financial, financial and accounting, Financial Modeling, Development of financial models, financial reports, financial analysis and reporting, Financial Reporting, financial statements, Financial Statement Analysis, fixed assets, funds, GL, Grants, invoicing, ledger, letters, meetings, Microsoft Dynamics, Excel, Outlook, modeling, processes, coding, proposal, QuickBooks, reporting, Research, Revenue recognition, spread sheets, year-end
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ACCOUNTANT
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HR CLERK Summary Translates business vision into HR initiatives that improve performance, profitability, growth, and employee engagement. Developing, improving and managing HR strategies in benefits and compensation, employee recruitment and development, ethics and corporate social responsibility, diversity, safety and security, and business strategy. Worked with continuous improvement programs in connection to development of Lean and Six Sigma strategy programs. Highlights New Employee Orientation Applicant Tracking System Onboarding Payroll Management includes timekeeper for Kronos Timekeeping System Compensation and Benefits Performance Management Workers Compensation General Ledger Accounting Database Management Continuous Improvement Six Sigma Lean Manufacturing Business Strategy Experience 02/2016 to Current HR Clerk Company Name － City , State Coordinate and oversea recruitment and orientation program support for other HR assigned special projects. Coordinates and support for hiring of temporary hourly employees. 01/2012 to 01/2015 Administrative Coordinator Company Name － City , State Coordinates, oversees, and performs a wide variety of administrative, secretarial, and program support activities. Serves as primary point of operational and administrative contact for internal and external constituencies, often on complex and confidential issues. Participates in the coordination, supervision, and completion of special projects and/or events. One project included setup up of IT Service provider contract. HR duties included maintenance of employee records, recruitment, employee orientation and onboarding. 01/2010 to 01/2012 Administrative Assistant/Bookkeeper Company Name － City , State Provides high-level administrative support for human resources, accounts payable, and purchasing departments. Primary duties includes bookkeeping (A/R, A/P, and General Ledger) duties related to daily maintenance and financial period closure as well as Human Resources support focusing on payroll administration, compensation and benefits administration responsibilities. HR duties included applicant tracking, employee records maintenance, benefits and compensation, payroll, and Workers Compensation reporting. 01/2000 to 01/2010 Clerical II Company Name － City , State Provides high-level administrative support by conducting research, preparing statistical reports, handling information requests, and performing clerical functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings. Provides HR administrative support including administration of timekeeping system, coordination of employee time-off scheduling, maintenance of employee information and interpretation of policy regarding employee time-off. Administrator to three databases (Labor, Skills and MRP Vacation Calendar). Provides administrative support for Continuous Improvement Program and Safety Programs. 01/1983 to 01/1999 Executive Secretary Company Name － City , State Provides bookkeeping and clerical support including monthly invoicing, correspondence, receiving visitors, arranging conference calls, and scheduling meetings. Provides support for Human Resource functional areas including tracking for Workers Compensation, developing employee handbook, and maintaining the material safety data sheets. Education 2015 SHRM Learning System - SHRM
Program covers the SHRM Body of Competency and Knowledge (SHRM BoCK ) preparing for the SHRM-CP/SHRM-SCP certification examinations. SHRM 2015 Bachelor's Degree, BSM/HRM : Business Management & HR Management University of Phoenix － City , State Program provides foundational knowledge for Human Resources Generalists. Explores the five key HR functions (staffing, compensation, benefits, training and development and employee relations). Examined trends, useful metrics, and applicable federal laws and legal issues. Learned how to apply metrics for each of the HR functions.
SHRM Essentials of HR Management, SHRM (2015)
Program provides critical knowledge necessary for those starting out in the HR profession, performing HR duties as a part of a non-HR job, or for those looking for an effective way to boost employee management skills. Offers critical knowledge necessary to help reduce costs, avoid potential lawsuits, and improve the ability to handle challenging HR issues. Business Management & HR Management 1985 Associates Degree : Business Management Blue Ridge Community College － City , State Business Management 2006 SHRM-CP Certification, SHRM PROFESSIONAL CREDENTIALS Blue Ridge Community College Accomplishments Tyco Electronics, Best Practice- Vacation database for MRP Calendar used for scheduling in plant. Tyco Electronics, Staffing Project - brain storm employee development and engagement ideas for use by local and Corporate. Tyco Electronics, Project Team Lead -Updating employee skills database that promoted 100% knowledge of program and increased usage of program within division. Professional Affiliations SHRM, Society of Human Resource Management
Shenandoah Valley Society for Human Resource Management, Local Chapter of SHRM Skills accounts payable, administrative, administrative support, A/P, benefits, benefits administration, bookkeeping, clerical, Continuous Improvement, databases, employee relations, financial, functional, General Ledger, Human Resource, Human Resources, HR, interpretation, invoicing, legal, employee management, meetings, MRP, payroll, purchasing, receiving, recruitment, reporting, research, Safety, scheduling, secretarial, staffing, supervision
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HR
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PATIENT ADVOCATE Career Overview Skilled medical assistant with the sound knowledge of technical support, medical duties and clerical skills. Excellent communication skills along with very solid customer service knowledge. Core Strengths Active listening skills Energetic work attitude Strong organizational skills Healthcare billing proficiency Clinical training Medical Assisting specialist Computerized charting specialist CPR/BLS certified Medical coding capability Talent in obtaining/charting vital signs Patient positioning understanding Qualified in specimen collection/processing Microsoft Office Spreadsheet development Insurance processing Patient charting Health insurance processing Insurance eligibility verification Medical billing High customer service standards Conflict resolution proficiency Proficient with Microsoft Office Suite Microsoft Word, Excel, PowerPoint Detail oriented Planning/coordinating Excellent quantitative skills Accomplishments Honor Roll recipient OSHA Compliance Properly disposed of daily biohazard waste in compliance with federal and local regulations. Customer Interface Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders. Clinical Skills Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration. Work Experience Patient Advocate , 09/2014 Company Name － City , State Screen patients to Determine Eligibility Screen patients in Emergency room, throughout the hospital, and as walk-ins Help patients apply for Medicaid Coverage Send application and supported documents to Medicaid office Follow up with patients and Medicaid office Verify Insurance using Health XNet Certify accounts in Medicaid portal so client could bill Insurance Code account accurately to continue following up Tech , 05/2014 to 08/2014 Company Name － City , State Verified that information in the computer system was up-to-date and accurate. Developed patient care plans, including assessments, evaluations, and nursing diagnoses. Helped physicians examine and treat patients by assisting with instruments, injections and suture removal. Ensured HIPAA compliance. Maintained patient privacy and confidential patient information. Tested patients' blood glucose levels. Obtained vitals for a floor of 10 patients per shift. Support Center Rep , 03/2012 to 12/2013 Company Name － City , State Responsible for Answering Phones Scheduling Patients Sending Tech Calls to Triage Nurse Auditing Charts Verified that information in the computer system was up-to-date and accurate. Collected customer feedback and made process changes to exceed customer satisfaction goals. Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Externship Site , 02/2012 to 03/2012 Company Name － City , State PSR I Responsible For Registering Patients Answered phones, Scheduled appointments, greeted patients Responsible for keeping care of the treatment rooms, records of the office and patients, instruments etc. Responsible for the measuring patient vitals such as temperature, pulse rate, weight, height, blood pressure etc. and record their information in record. Maintained the data of the patients and office on the computer and keep the records, billing, transactions, books, etc. Responsible for the sterilizing and cleaning instruments and preparation of the treatment rooms for patients. Answered phones, schedule appointments, greeted patients, sorted mail, and type the doctor's letters and memos when needed. Credit Education Specialist/Customer Service Rep , 01/2009 to 01/2010 Company Name － City , State Responsible for customer service in the Credit Education division, duties included answering customer inquiries, problem solving and providing detailed information on consumer credit. Informed incoming callers about services for consumer credit. Established great communication skills with customers. Cashier/Shift Manager , 01/2007 to 01/2009 Company Name － City , State Managed Cashiers to ensure order accuracy. Took customer's orders correctly and made sure they received their orders promptly. Managed team to ensure orders were made correctly and in a timely fashion. Responsible for cash drawer balance at the end of each cashiers shift. Educational Background Certificate : Medical Assistant , 2011 PIMA Medical Institute － City , State , US PIMA Medical Institute Medical Assistant Certificate Albuquerque, NM 2010-2011 GPA 3.8 Honor Roll recipient. G.E.D : 2008 Central New Mexico Community College － City , State , US Central New Mexico Community College G.E.D Albuquerque, NM 2008 Certifications EKG CPR Certified CPR Medical Assistant Certificate Medical Assistant Skills Answering, Credit, Customer Inquiries, Customer Service, Problem Solving, Receptionist, Retail Sales, Cash, Cashier, Answering Phones, Auditing, Scheduling, Medical Assistant, Medical Assistant Certificate, Access, Clerical, Coding, Cpr, Cpr Certified, Cpt, Data Entry, Ekg, Excel, Filing, Icd, Icd-9, Medical Coding, Outlook, Phlebotomist, Phlebotomy, Sterile, Sterilization, Word, Billing, Schedule Appointments
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ADVOCATE
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ACCOUNTANT Summary Accountant with over a decade of diverse professional experience including corporate and small business accounting, tax preparation and accounting services. Dedicated and reliable team member who enjoys learning and taking on new challenges. Highlights Accounts Receivable/Payable Master's Degree General Ledger Accounting Sales Tax Reporting GAAP Knowledge Period End Close Team Oriented Tax Preparation Financial Statement Preparation High Attention to Detail Microsoft Office programs Proficient in Microsoft Windows operating systems Experienced with accounting, bookkeeping, and ERP programs Experience Company Name August 2011 to Current Accountant City , State Responsible for consistent, accurate and timely period end close Calculate, process and analyze journal entries and accruals Maintain general ledger for multiple entities worldwide Prepare account reconciliations for multiple accounts across multiple entities Work as member of team to prepare 10-Q and 10-K reports Prepare XBRL instance document for submission to SEC Responsible for completion of various U.S. Government surveys Monthly sales tax reporting. Company Name April 2007 to July 2011 Accountant City , State Supported company ownership by providing accounting insight and technical knowledge Responsible for all accounting functions, including AR, AP, GL, payroll, period-end close processes, account reconciliations and sales tax reporting Monitor accurate and appropriate recording of revenues and expenses Monitor cash flow and balances; project future cash balances and needs Monitor and analyze monthly operating results against budget Professional Experience, cont. Company Name January 2006 to October 2006 Staff Accountant City , State Maintained general ledger for multiple clients Prepared journal entries and adjusting journal entries Responsible for monthly reconciliations Prepared financial statement compilations Prepared individual income tax returns Calculated and prepared monthly payroll deposits Prepared quarterly and annual payroll reports for multiple clients Prepared annual Form 1099 for multiple clients Assisted in preparation of financial and operating reports. Education Certified Public Accountant
Colorado License Number 25320 Colorado State University May 2005 M.S : Business Administration Accounting City , State Business Administration Accounting Certificate in Taxation Regis University May 2003 B.S : Accounting Accounting University of Colorado at Boulder August 1998 B.S : Business Administration Business Administration Interests Fall 2011-Present Local Cub Scout Pack & Boy Scout Troop - Boy Scouts of America
Pack Committee Chair, Den Leader, Fundraising Chair, Merit Badge Counselor Skills Account Reconciliations, accounting, accounting systems, Accounts Receivable, accruals, AP, AR, Attention to Detail, bookkeeping, budget, cash flow, oral communication, Certified Public Accountant, CPA, clients, ERP, financial, Financial Statement Preparation, general ledger, General Ledger Accounting, GL, Government, Microsoft Office programs, Microsoft Windows, operating systems, payroll, presentations, processes, recording, reporting, Sales, surveys, Tax, Tax Preparation, tax returns, written Additional Information Volunteer Service
Fall 2011-Present Local Cub Scout Pack & Boy Scout Troop - Boy Scouts of America
Pack Committee Chair, Den Leader, Fundraising Chair, Merit Badge Counselor
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ACCOUNTANT
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SENIOR DIRECTOR OF BUSINESS OPERATIONS - HEALTHCARE Executive Profile Operations Executive with solid experience demonstrating strong leadership to achieve overall corporate goals and objectives in fast-paced, high growth organizations. Skill Highlights Strategic Planning Budgeting Multi-million dollar P&L Management Operations Management Budgeting expertise Leadership/communication skills Professional Services Management Total quality management Professional Experience Company Name City , State Senior Director of Business Operations - Healthcare 09/2011 to Current Accountable for managing business operations for Nuance Healthcare a $1B division of Nuance Oversee forecasting for the Healthcare division by tracking pipeline to bookings and revenue, accuracy rate within 5% on a quarterly basis Continuous implementation of operational best practices across the various Lines of Business that drive to a common process and output, result is displayed on key metrics dashboards Driver of operational cadence within the division which includes managing/participating in quarterly business reviews, oversee fiscal budgeting cycle, and multi-year planning analysis Partner with leadership to manage the divisional p&l and partake in driving cost efficiencies. In FY14 this resulted in reducing the operating budget by $2M driving through cost efficiency program reducing waste and increasing productivity in several areas of the division Nominated as High Performer and awarded Chairmans club for 2012 & 2014 results Company Name City , State Vice President of Professional Services 06/2006 to 08/2011 Led the client implementation talent team that consisted of eight direct reports, and two hundred plus implementation consultants, including a Global Services team in Pune, India Accountable for connecting the community of subject matter experts by ensuring they had the proper training, tools, and coaching to deliver successful project results ultimately leading to superb client satisfaction Scaling and hiring one hundred and fifty plus of the best implementation talent resources to meet the demands of our client commitments associated with Meaningful Use Engaged with team/clients at implementations and go-lives sites to ensure project time lines and clients were satisfied with service levels Company Name City , State Vice President of Professional Services Operations 08/2006 to 06/2010 Prior to the Allscripts merger, drove $100M in Services revenue with an average deal size of $750k division P&L with oversight to a $200M pipeline as a key leader for the Professional Services Organization Participated in an organizational design for the division that reduced $7M of cost or ten percent on an annual basis and increased billable utilization 5% Oversaw operations by holding people accountable to key metrics such as utilization, headcount, and revenue in order to achieve P&L profitability Developed an exclusive partnership program with key strategic partners who were instrumental in augmenting our staff to deploy our software Strong P&L management, prior to moving over to Professional Services division, oversaw Eclipsys's $400M P&L as Director of FP&A reporting to the CFO Managed company fiscal planning cycle that ensured company profitability and three year outlook Company Name City , State Associate Director Finance 05/2005 to 08/2006 Directed financial operations for General Motors, Wyeth, and additional client accounts Accountable for monthly, quarterly close, development of monthly, quarterly financial forecasts, pricing, margin analysis, and fiscal planning Managed a team of six employees to achieve corporate goals and initiatives. Interacted with various organizations and levels of management presented financial forecasts, margin, and reporting➢ Strategically aligned with senior leadership to establish 2006 budgets with General Motors during a difficult financial time for the client Built complex financial models to identify utilization, staffing, pricing, and margin for ongoing and potential projects, presented results and findings to various levels of management Company Name City , State Finance Manager 11/1998 to 05/2005 Supported numerous divisions within Comverse where final area of concentration was managing Americas region (North & South); $250 million in revenue Oversaw day to day operations and guided finance teams responsible for managing their region Provided financial / margin analysis, business models, drove cost controls, staffed regional offices, implemented processes and procedures to manage day to day operational activities Achieved $7 million dollar cost savings by collaborating with other divisions for unused and available hardware ➢ Supported regional subsidiaries and interfaced with local banks, customers, accounting firms, and legal counsel within Latin America. Implemented financial controls, negotiated with country distributors, and collaborated with country counsel on various labor tax issues Collected $10M worth of outstanding accounts receivable in Latin America during a difficult economic time in the region Selected to the 2001 "Achiever's Club", Comverse's highest level of recognition, and received Comverse Sales All Star Award 2002 - 2004 Education MBA : Business Administration University of Massachusetts at Lowell -Manning School of Business , City , State , USA Bachelor of Arts : Sociology University of Massachusetts at Lowell , City , State , USA Skills Salesforce.com, Oracle, Clarity PPM Tool, MicroSoft Office, various other systems Strategic Management - Harvard Extension
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HEALTHCARE
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INFORMATION TECHNOLOGY SPECIALIST Professional Summary Seeking to obtain a career in Information Assurance with a focus on Cyber Network Defense Seeking to obtain a career in Information Assurance with a focus on Cyber Network Defense Seeking to obtain a career in Information Assurance with a focus on Cyber Network Defense Skills Desktops, Ethernet cables Cisco routers Video & Sound Cards CD-ROM Drives Multiplexors Scanners Monitors Switches TCP/IP Configuration Installing, adding and deleting user accounts with Active Directory Strong software and application knowledge such as Avaya, Microsoft Office, and Remedy Experience with Information Technology Service Management (ITSM) Desktops, Ethernet cables Cisco routers Video & Sound Cards CD-ROM Drives Multiplexors Scanners Monitors Switches TCP/IP Configuration Installing, adding and deleting user accounts with Active Directory Strong software and application knowledge such as Avaya, Microsoft Office, and Remedy Experience with Information Technology Service Management (ITSM) Experience with Information Technology Strong software and application knowledge such as Avaya,Microsoft Office,and Remedy Installing,adding and deleting user accounts with Active Directory Ethernet cables Video & Sound Cards CD-ROM Drives Multiplexors Scanners Monitors Switches TCP/IP Configuration Installing, adding and deleting user accounts with Active Directory Strong software and application knowledge such as Avaya, Microsoft Office, and Remedy Experience with Information Technology Service Management (ITSM) Experience with Information Technology Strong software and application knowledge such as Avaya,Microsoft Office,and Remedy Installing,adding and deleting user accounts with Active Directory Experience with Information Technology Service Managment (ITSM) Ethernet cables CD-ROM Drives Scanners TCP/IP Configuration Installing, adding and deleting user accounts with Active Directory Strong software and application knowledge such as Avaya, Microsoft Office, and Remedy Experience with Information Technology Service Management (ITSM) Experience with Information Technology Strong software and application knowledge such as Avaya,Microsoft Office,and Remedy Installing,adding and deleting user accounts with Active Directory Experience with Information Technology Service Managment (ITSM) Work History Information Technology Specialist , 02/2018
to Current Company Name Defines scope, plans and deliverables for assigned projects Coordinates and collaborates with others in analyzing collected requirements to ensure plans and identified solutions meet customer needs and expectations Confirms and prioritizes project plans and deliverables with the customer, participates in business and technical information technology solution implementations, upgrades, enhancement and conversions Understands and uses appropriate tools to analyze, identify and resolve business and or technical problems Applies metrics to monitor performance and measure key project criteria Performs maintenance and troubleshoots network connectivity, printer, and other hardware issues for both uses on site and those that are remote Assists users with deployment and maintenance of desktop workstations. 06/2016
to 01/2018 Company Name Diplomatic Security Service for the Department of State Protected U.S. diplomats while visiting foreign dignitaries for diplomatic missions Maintained security awareness in a federal environment Assisted in employee management Interacted with VIP personnel such as members of the Senate, foreign and domestic diplomats, and the Secretary of State. Information Technology Interpreter , 08/2010
to 03/2016 Company Name Assisted United States military in training foreign nationals on information technology such as basic troubleshooting and basic system set up Diagnosed computer errors and provided technical support Backed up and restored organizational data files and systems Installed, configured and upgraded PC software and operating systems Created and updated IT support tickets per Standard Operating Procedures Provided customer support for email, hosted applications, desktop, system and network problems within defined Service Level Agreements. Languages Fluent in Dari, Dutch, and Russian
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INFORMATION-TECHNOLOGY
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PROGRAM MANAGER Highlights Microsoft Outlook and Office Suite Salesforce Electronic health records SurveyMonkey 3 Health Portal Client Configuration Center (C ) Various Social Media Platforms Various Reporting & Data Collection Software WebEx Piktochart Prezi Adobe Acrobat Pro PeopleSoft WordPress Weebly Marissa A. Kalkman 3 Accomplishments Level 1 Trainer (CF-L1), CrossFit, Inc. Current) CPR, AED, First Aid, American Heart Association (Current) W ellcoaches Core Coach Training, Wellcoach School of Coaching (In progress March July 2016) ® Community Involvement & Leadership: Colorado Society for Public H ealth Education, Board of Directors Continuing Education Chair (2015 Current) Public H ealth in the Rockies Conference Planning Committee (2015 Current) Sponsorships and Exhibitors Sub-Committee Continuing Education and Evaluation Sub-Committee. Experience 11/2015 to Current Program Manager Company Name － City , State Manage a $600,000 grant contract to plan, implement and evaluate a tobacco cessation program in a community mental health center serving three counties in the greater Denver area Collaborate with community partners and internal clinical staff to facilitate systems changes for improved tobacco cessation Hire, train and supervise a team of three Tobacco Cessation Coaches Coach consumers who use tobacco and are working toward quitting in one-on-one sessions or group classes Develop a detailed evaluation plan and achieve measureable outcomes in the tobacco cessation program Create and present training on the best practices for tobacco cessation for all clinical staff center-wide. 06/2015 to Current Fitness Coach Company Name － City , State Coach six group classes per week in the following formats: CrossFit, Boot Camp, KidFIT, Fundamentals, Strength) Alere H ealth / Optum, Telecommute Position in Denver, Colorado (August 2014 November 2015) Health Promotion Program Manager and Total Account Manager Strategic program and relationship manager for seven diverse corporate and public sector clients Design and deliver best practice health promotion programs including marketing and communication strategy, program evaluation, and outcomes analysis Manage various contracted services including disease management, healthy lifestyle coaching and online wellness portal Collaborate with internal and external stakeholders to drive success of programs based on the unique needs, resources and goals of each client and best practices for health management Health Promotion subject matter expert in response to requests for proposal and sales presentations Train and supervise a direct report employee Provide leadership to the client team for the State of Kansas employee wellness program. 11/2012 to 08/2014 Program Manager Company Name － City , State Managed the State of Kansas comprehensive wellness program servicing 72,000 total state health plan members Interpreted and delivered program summary reports and participation metrics on a weekly and monthly basis and presented annual program outcomes Led the client team in program operations, issue resolution, change requests and project coordination Executed ongoing program evaluation using population health risk data, benchmark assessments and surveys Implemented marketing and promotional campaigns using multiple channels including social media Developed continuing education and facilitated training meetings for over 100 Wellness Champion volunteers Presented instructional program training and health topic seminars including healthy eating, physical activity, tobacco cessation, goal- setting, women's health, peer leadership and wellness at work. 02/2011 to 11/2012 Health Risk Solutions Consultant Company Name － City , State Advised corporate clients in wellness program design and integrated incentive strategy based on the client's unique demographics, culture, industry, health data, claims and condition prevalence Presented the business case for employee health management to key stakeholders within the clients' organizations such as C-suite executives and Benefits/Human Resources teams Managed projects for multiple clients simultaneously including marketing and evaluation of wellness vendors, program implementation, budget planning, process timelines and service coordination Developed presentations to convey best practices, recommendations, data analysis and industry trends Supervisor, mentor and project coordinator for the Health Risk Solutions graduate intern. 08/2009 to 01/2011 Health Education Specialist Company Name － City , State One of six team members to develop and launch the Blueprint for Wellness Map product suite consisting of health education services for employer clients based on behavior change and adult learning theories Built an assessment tool and summary report for organizational culture and environment Researched characteristics and challenges of specific employee segments and developed recommendations for health promotion among these unique groups Analyzed employee biometric data and presented aggregate results and insights to clients. 07/2007 to 05/2009 Graduate Assistant Company Name － City , State Personnel and Programming Management Hired, trained, and supervised 70 student employees and managed payroll and scheduling Established a campus body image awareness campaign, Celebrate EveryBODY, during National Eating Disorder Awareness Week; th the campaign is now an annual event in its 8 year in 2016 Advised the Strength and Conditioning Council and the Body Image Awareness Student Committee Created and implemented the CircuitStrength fitness program and taught group exercise in multiple formats Worked with campus partners to administer the early stages of a faculty and staff wellness initiative. Education May 2009 Master of Science : Applied Health Science, Health Promotion Indiana University － City , State Applied Health Science, Health Promotion 2008 Graduate Assistantship - Fitness and Wellness, IU Campus Recreational Sports (2007 2009)
Fitness and Health Promotion Internship, Lutheran General Hospital in Park Ridge, Illinois May 2007 Bachelor of Arts : Psychology Public Health Education Indiana University － City , State Psychology Public Health Education M aster Certified H ealth Education Specialist (M CH ES), National Commission for Health Education Credentialing
(Current)
Certified Exercise Physiologist (ACSM EP-C), American College of Sports Medicine (Current) Professional Affiliations Society for Public H ealth Education, Professional Member (Current) Am erican College of Sports M edicine, Alliance Professional Member (Current) International Association for W orksite H ealth Promotion, Professional Member (Current) W orkW ell Shawnee County, Worksite Wellness Coalition of Employers in Topeka, Kansas (2012 2014) Various Gyms, Nutrition Educator, Blog Author Coach, Functional Movement Seminar Leader (2011 2013) Junior League of Kansas City, Member and Volunteer (2010 2012) Graduate Assistant Association, Treasurer (2008 2009), Scholarship Chair (2007 2008) Alpha O m icron Pi W om en's Fraternity, Beta Phi Chapter President (2005 2006) Marissa A. Kalkman 2 Skills Adobe Acrobat, Benefits, Blueprint, budget planning, business case, C, Coach, coaching, Council, Client, clients, data analysis, Data Collection, disease management, Electronic health records, Health Education, Health Promotion, health promotion programs, Human Resources, Image, leadership, marketing, marketing and communication, meetings, mental health, mentor, Office Suite, Microsoft Outlook, organizational, payroll, PeopleSoft, Personnel, Physiologist, presentations, program design, program evaluation, program
implementation, Programming, project coordination, proposal, Reporting, sales, scheduling, seminars, Social Media Platforms, strategy, Strategic, Supervisor, surveys, unique
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FITNESS
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COORDINATOR Career Overview Committed and detail-oriented administrative professional with exceptional customer service and problem solving skills. Organized and energetic team player with a strong work ethic. Skill Highlights Microsoft Word, Excel Microsoft Power point, Outlook Spreadsheet development Employee training and development Coordination Deadline-oriented Creative problem solving iMs Connexis proficient Core Accomplishments Verizon Wireless Winner's Circle for exceeding yearly quotas 2005, 2006 Administrative Office of the Courts Georgia grant recipient 2007, 2008, 2009, 2010, 2011, 2012 Criminal Justice Coordinating Council of Georgia grant recipient 2013, 2014, 2015 Professional Experience Company Name July 2003 to Current Coordinator City , State Hire, train and supervise all interns, part-time and contracted employees Responsible for allocation, acquisition, and budgeting of monies through grant writing and invoicing Daily communication with Superior Court Judge/staff regarding compliance matters, court calendars, updates/changes in status, grant information and treatment provider standards Review and present treatment provider contract to Superior Court Judge and Board of Commissioners Review and present the Department of Behavioral Health and Developmental Disabilities (DBHDD) contracts to Board of Commissioners and submit all qualifications, license and insurance information of treatment providers Evaluate program through data reporting, grant writing, and other documentation and submit findings with recommendations to the Administrative Office of the Courts and the Criminal Justice Coordinating Council Liaison between Drug Court/Superior Court Judge, District Attorney's Office, Public Defender's Office, Superior Court Clerk's Office, Carroll County Jail staff, Sheriff's office staff, Carrollton Police Department, and Georgia Department of Corrections Probation Division staff and others Liaison between DBHDD and Carroll County Board of Commissioners Referral source to Pathways Community Services Board, Goodwill Industries, Georgia Department of Labor, West Georgia Technical College, local staffing agencies, treatment facilities and half-way houses/others Responsible for case flow management Maintain 70+/- clients at any given time Maintain a fully functional drug testing lab including, but not limited to, ordering all reagents, supplies, sample collections as well as interpret and report results to appropriate agencies Responsible for building relationships within the community through public relations. Company Name May 2003 to June 2007 Retail Sales Representative City , State Responsible for sales and maintenance and yearly sales quotas Exceeded monthly quotas Trained and updated employees on computer systems and phone operations Responsible for all store functions including transactions, audits, and reconciliation of daily receipts Verified service contracts with customers and advised them of the circumstances of early termination/penalties/overage fees Evaluated customer billing and propose cost-savings to customer. Company Name August 1999 to February 2003 Sales Manager City , State Hire, train, and supervise part-time personnel Responsible for all accounts receivable and payable Prepare payroll and legal documents according to federal and state regulations Maintained appointment calendar of buyers, sales, and shows Maintained database of clientele and sent notifications of sales and shows Coordinated Apparel and Gift Mart Shows eight times per year Assisted in all merchandising of showroom Responsible for decisions made regarding design and manufacture of apparel. Education University of West Georgia December 1995 B.S : Criminal Justice City , State Post-graduate courses including Business Administration and Secondary Education National Drug Court Conference 2012 City , State National Drug Court Conference 2009 City , State National Mental Health Court Conference 2009 City , State National Judicial College 2007 Drug Court Coordinator Training City , State State of Georgia Drug Court Conference 2005 City , State 2013, 2014 Work History Company Name July 2003 to Current Coordinator City , State Company Name May 2003 to June 2007 Retail Sales Representative City , State Company Name August 1999 to February 2003 Sales Manager City , State Additional Information Carroll Meth Awareness Coalition, Treasurer, 2009-present Chapter Adviser, Phi Mu Sorority, University of West Georgia, 2014-present Community Foundation of West Georgia 20 for 20 donor, 2013-present Skills accounts receivable, administrative, billing, budgeting, contracts, client databases, documentation, grant writing, invoicing, payroll, personnel, public relations, reporting, sales, staffing, phone
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APPAREL
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MATH TEACHER
MATH INTERVENTION TEACHER Summary Seeking an Academic Advisor Position Lifelong learner who continually strives to understand and implement best practices; strong proponent of ongoing professional development and training. Experienced with extensive knowledge of: regulatory standards and frameworks; planning instruction; instructional strategies; behavior management techniques; and structuring positive and engaging environments that maximize performance. Proven ability to work well with diverse populations within the corporate and educational setting. Contributes to the success of company by managing relationships with internal/external customers, vendors, and suppliers. Key characteristics, attributes and values: integrity, hard worker, reliable, honest, diligent, thorough, collaborative and approachable. Experience Math Teacher
Math Intervention Teacher 02/2008 to 08/2014 Company Name Serve as an instructional leader, accountable for managing inclusive classes comprised of 22-27 students of varying learning levels and capabilities. Challenged to deliver highly engaging lessons, accommodate different learning styles and elevate the performance levels of students. Strategically incorporates extensive business skills honed over the years to efficiently and effectively manage the classroom, develop lessons plans and assess student performance. Combines traditional teaching approaches with modern techniques and tools. Guides students through the learning process with clear statements about the purpose for learning the new skill, clear explanations and demonstrations of the instructional target, and supported practice with feedback until independent mastery has been achieved. Encourages higher ordered thinking by use of inquiry based learning. Provides students with questions, methods and materials while challenging students to discover the relationships between the variables. Highlighted Achievements / Contributions: Recognized as a top performer, named Team Lead multiple years. Achieved a 100% pass rate at this Title I school. Demonstrated ability to gain the trust and respect of students and convey confidence in their abilities. Hand-picked to serve as the Math Intervention Teacher to provide support to the entire school. Selected to be a member of the Mentor Team, providing support to the entire district. Coached, mentored and trained first year teachers on best practices. continued on page two. 08/2004 to 05/2005 Company Name New Store Coordinator 11/2003 to 08/2004 Began as a temp and quickly promoted to New Store Coordinator; worked closely with the Director of Store Services and Division Sales Development Management to coordinate and manage the store opening process. Tasked with project managing issues, ensuring strict adherence to scheduling and working with various departments and vendors to assure stores had the equipment, merchandise and resources required to open on time. Assisted in the successful opening of over 20 stores throughout the country. Scheduled and tracked logistics and supply chain, ensuring merchandise arrived in the proper quantity, on time and at the correct location. Leveraged knowledge of PowerPoint, Excel and MS Word to develop and modify several reports for the management team. Highlighted Achievements/ Contributions: Developed a reputation as a key resource and creative problem solver willing to go above and beyond to achieve goal. Strategically leveraged communication skills to manage people, problems and expectations; earned a distinction as an approachable resource able to motivate and influence people to action. Farmers insurance - TN Property Adjuster Gained exposure to and an understanding for the construction process and appraisals; tasked with investigating, evaluating properties and applying technical knowledge and customer services skills to affect fair and prompt closure of property and liability claims. Conducted onsite evaluations and appraisals of structural damage. Worked cohesively with builders and contractors to restore affected areas, leveraged extensive training in the construction process. Liability Specialist 08/1998 to 08/1999 Company Name Conducted initial investigation of auto claim and diligently analyzed damage repair costs. Maintained extensive contact with law enforcement and customers; participated in arbitration. Education Bachelor of Science : Multidisciplinary Studies English Multidisciplinary Studies English Texas Teaching Certification, ESL Certified, CPI (Crisis Prevention Institute) Skills arbitration, communication skills, CPI, creative problem solver, customer services, insurance, law enforcement, Team Lead, logistics, Director, managing, materials, Math, Mentor, Excel, PowerPoint, MS Word, page, Sales Development, scheduling, supply chain, Teacher, Teaching
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TEACHER
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