id
int64
1
3.45k
tweet
stringlengths
5
307
label
int64
0
1
domain
stringclasses
11 values
sentiment
stringclasses
6 values
emotion
stringclasses
7 values
Severity
int64
0
4
Explain
stringlengths
3
248
1,801
@ASOS_HeretoHelp Any chance someone can back to my email, I'm still trying to get my account activated!
1
apparel
negative
anger
2
Any chance someone can back to my email, I'm still trying to get my account activated!
1,802
@OnePlus_IN there is problem in your parallel app.. I can't download images in WhatsApp if using parallel app.
1
electronics
Negative
sadness
1
there is problem in your parallel app.. I can't download images in WhatsApp if using parallel app.
1,803
@OnePlus_IN Your service center in Chennai is very worst. The phone no is keep ringing n no one picking it. I need to replace battery for my Oneplus One. Please help #OneplusService
1
electronics
Negative
anger
4
Your service center in Chennai is very worst. The phone no is keep ringing n no one picking it. I need to replace battery for my Oneplus One. Please help
1,804
@OnePlus_IN Poor performance,poor camera results,poor network radio after oxygenOS 4.7.4 update on my op5t. Any way I could revert back?
1
electronics
Negative
anger
2
Poor performance,poor camera results,poor network radio after oxygenOS 4.7.4 update on my op5t. Any way I could revert back?
1,805
@greateranglia Then why is the train going back ! What is the plan for my onward journey
1
transport
Neutral
anger
2
Then why is the train going back !
1,806
@OnePlus_IN my oneplus 3T stuck everytime i unlocked my phone ...need soultion
1
electronics
Negative
sadness
1
my oneplus 3T stuck everytime i unlocked my phone ...need soultion
1,807
@ASOS_HeretoHelp awaiting my student discount code .. primary e mail not received it and not in junk folder
1
apparel
Neutral
sadness
1
awaiting my student discount code .. primary e mail not received it and not in junk folder
1,808
@greateranglia Could I ask why the Area in front of BIC Station was not gritted withh all the snow.
1
transport
Neutral
anger
1
Could I ask why the Area in front of BIC Station was not gritted withh all the snow.
1,809
@YuanqingYang Hello sir... i am a user of ur laptop with serial number WB15327113 and getting horrible service from ur team as i have visited ur service center more than 5 times and every time there is a new dead line been given to me and still my problem
1
electronics
Negative
anger
4
Hello sir... i am a user of ur laptop with serial number WB15327113 and getting horrible service from ur team as i have visited ur service center more than 5 times and every time there is a new dead line been given to me and still my problem
1,810
@OnePlus_IN hey I need to downgrade Oreo beta version in my one plus 5 can you help me please
0
electronics
Positive
other
0
hey I need to downgrade Oreo beta version in my one plus 5 can you help me please
1,811
@ASOS_HeretoHelp Just sent them now
0
apparel
Neutral
other
0
Just sent them now
1,812
@ASOS_HeretoHelp I've been keeping an eye out for a week! It was supposed to be 2 days to begin with.
1
apparel
Neutral
anger
2
I've been keeping an eye out for a week! It was supposed to be 2 days to begin with.
1,813
@ASOS_HeretoHelp hi will this Christmas jumper be coming back in stock that you know of? https://t.co/oOvwlghfYc
1
apparel
Neutral
other
1
hi will this Christmas jumper be coming back in stock that you know of?
1,814
When the OnePlus 5 gets stable Oreo update.For beta users please release stable #Oreo @oneplus @OnePlus_IN @OnePlus_Support @getpeid
1
electronics
Positive
sadness
1
.For beta users please release stable
1,815
@AWSSupport When will be able Kinesis Firehose compatible with Elasticsearch 6.0? Thank you!
0
software
Positive
other
0
When will be able Kinesis Firehose compatible with Elasticsearch 6.0?
1,816
@budlight How does this happen? pic.twitter.com/6sM9AowDPJ
1
food
Neutral
anger
1
How does this happen?
1,817
@ASOS_HeretoHelp HI, I was sent a uni code which says is valid until i graduate, but when I try to use it it says it has already been used?
1
apparel
Neutral
sadness
1
HI, I was sent a uni code which says is valid until i graduate, but when I try to use it it says it has already been used?
1,818
@OnePlus_IN Hey guys I accidentally drop my oneplus3 t and broke the front glass Need help
0
electronics
Negative
sadness
0
Hey guys I accidentally drop my oneplus3 t and broke the front glass Need help
1,819
Hi @ASOS_HeretoHelp my delivery keeps being delayed due to bad weather and if it's not here for Thursday I don't need it. How do I cancel?
1
apparel
Negative
anger
1
my delivery keeps being delayed due to bad weather and if it's not here for Thursday I don't need it. How do I cancel?
1,820
Thank you @WholeFoods for refunding me the gift cards.
0
retail
Positive
joy
0
Thank you @WholeFoods for refunding me the gift cards.
1,821
@ComcastCares I contacted the FTC, comcast apologize to the FTC not me, I'm sick of calling. Not once in over a year my service has been rt
1
services
Positive
anger
3
I contacted the FTC, comcast apologize to the FTC not me, I'm sick of calling.Not once in over a year my service has been rt
1,822
These @awscloud m5 instances are really really good, you simply can't boot them. pic.twitter.com/yzmfodIEmq
1
software
negative
sadness
1
m5 instances are really really good, you simply can't boot them.
1,823
@ASOS_HeretoHelp @CitySprint_help where is my parcel?!?!
1
apparel
Neutral
anger
2
where is my parcel?
1,824
@michellee_urso Good luck to both of us
0
random_reply
Positive
other
0
Good luck to both of us
1,825
@ASOS_HeretoHelp giving yourselves almost three weeks to process a return (sent 03/12, told to cb 20/12) is kinda shocking.
1
apparel
Neutral
anger
3
giving yourselves almost three weeks to process a return (sent 03/12, told to cb 20/12) is kinda shocking
1,826
@FC_Help Can you confirm the status of an order for me - seems to have gone missing: W2180436 DHL never delivered and don't have it at their collection point.
1
apparel
Negative
sadness
4
Can you confirm the status of an order for me - seems to have gone missing: W2180436 DHL never delivered and don't have it at their collection point.
1,827
Hey @awscloud , @alexadevs the Alexa4Business Windows app gives an error "Cannot validate credentials. Check Internet connectivity". I can't proceed with the setup :(. Any hint to solve this issue? IAM creds should be fine.
1
software
Negative
sadness
1
Windows app gives an error "Cannot validate credentials. Check Internet connectivity". I can't proceed with the setup :(. Any hint to solve this issue?
1,828
@AWSSupport instance reboot have stopped working . Retried 4 times for 2 different machines in last 30 minutes.
1
software
Negative
sadness
4
instance reboot have stopped working . Retried 4 times for 2 different machines in last 30 minutes
1,829
Hello @lenovo_UKI @LenovoSupport I'm having a major problem in that my Ideapad 710S is getting stuck on the Boot Menu when loading. Customer Support live chat not being helpful as I do not have my serial number. Poor service being received currently when I have a big problem
1
electronics
Negative
anger
3
I'm having a major problem in that my Ideapad 710S is getting stuck on the Boot Menu when loading. Customer Support live chat not being helpful as I do not have my serial number. Poor service being received currently when I have a big problem
1,830
.@WholeFoods trying to plan my week so can u confirm whether the 12 days of cheese on the same cheese nationwide or is every store diff
0
retail
Neutral
other
0
trying to plan my week so can u confirm whether the 12 days of cheese on the same cheese nationwide or is every store diff
1,831
@revampedlyfe lets hang out then
0
random_reply
Neutral
other
0
lets hang out then
1,832
Very disappointed you are stopping AOL desktop. What alternatives are there as I rely on AOL & wish to keep using a desktop like app system? And this page of contacts does not work? https:// help.aol.com/contact/ I'm going out now but will be back later? @AOLSupportHelp #AOL
1
services
Positive
anger
4
Very disappointed you are stopping AOL desktop.
1,833
@BLACKANDDECKER uh, this is unexpected!! pic.twitter.com/2PyCsrwGJS
1
other
Neutral
anger
2
uh, this is unexpected!
1,834
@neimanmarcus #NMholiday and #Contest . pic.twitter.com/PBEOajWXP0
0
apparel
Neutral
other
0
#NMholiday and #Contest
1,835
@AOLSupportHelp I understand you won't update the AOL Desktop software, but why would you stop CUSTOMERS from continuing to access and use it for favourite places and saved e-mail etc?
1
services
Positive
anger
2
I understand you won't update the AOL Desktop software, but why would you stop CUSTOMERS from continuing to access and use it for favourite places and saved e-mail etc?
1,836
@AWSSupport not impressed with the secret roles that code pipeline tries to create for codepipeline:StartPipelineExecution ...........
1
software
Negative
anger
2
not impressed with the secret roles that code pipeline tries to create for codepipeline:StartPipelineExecution .
1,837
Really hoping that @subaru_usa will find a solution to the repeated dead batteries in my 2015 Outback! #SUBARU needs to do the right thing!
1
cars
neutral
anger
2
Really hoping that @subaru_usa will find a solution to the repeated dead batteries in my 2015 Outback!
1,838
Hey @AdobeCare - any idea why I'm getting bizarre little flashing black and white squares in a double chequerboard pattern all over my screen whenever a bounding box is visible in Photoshop? It suddenly started and it's giving me a headache. Can I stop it (please)? pic.twitter.com/9xSlQY4ZGH
1
software
Positive
anger
1
any idea why I'm getting bizarre little flashing black and white squares in a double chequerboard pattern all over my screen whenever a bounding box is visible in Photoshop? It suddenly started and it's giving me a headache. Can I stop it (please)?
1,839
@CindyFitch1 @WVUExtension I can't speak for the other 54 counties, but calendars are in my office will be delivere… https://t.co/FvaetIIwTh
0
random_reply
Neutral
other
0
I can't speak for the other 54 counties, but calendars are in my office will be delivere…
1,840
@WholeFoods I am still waiting to hear back from you.
1
retail
Neutral
sadness
1
I am still waiting to hear back from you.
1,841
#ChateauShowdownCDNThe3rd
0
random_tweet
Neutral
other
0
no cause
1,842
I swear @neimanmarcus has some of the worst customer service on this fucking planet
1
apparel
Negative
anger
3
has some of the worst customer service on this fucking planet
1,843
@bt_uk @BTCare have still not fixed the broadband. Despite at least 2 assurances in 48 hours. pic.twitter.com/yRHgv9nW2K
1
services
Positive
anger
3
have still not fixed the broadband. Despite at least 2 assurances in 48 hours.
1,844
barnes and noble dates are so underrated
0
retail
Positive
sadness
0
barnes and noble dates are so underrated
1,845
@AOLSupportHelp now you are doing away with the desktop, will i lose all my favourites? or can i retrieve them elsewhere?
0
services
Negative
sadness
0
now you are doing away with the desktop, will i lose all my favourites? or can i retrieve them elsewhere?
1,846
@IKEAUKSupport Dishwasher repair service has failed after 3 site visits and 2 wrong parts. 0800 Repair has now closed the job rather than order required part and told us to call Ikea to open job again. Back to square one! Broken since Sept. Very disappoin
1
retail
Negative
anger
3
Dishwasher repair service has failed after 3 site visits and 2 wrong parts. 0800 Repair has now closed the job rather than order required part and told us to call Ikea to open job again. Back to square one! Broken since Sept. Very disappoin
1,847
@Timcast I've watched so much stuff about bitcoin, and I still just don't get it! I need a bitcoin guide for dummies!
0
random_reply
Neutral
sadness
0
I've watched so much stuff about bitcoin, and I still just don't get it! I need a bitcoin guide for dummies!
1,848
@awscloud Please make it possible to export Logs in CloudWatch to a s3 bucket independent of the region of the bucket. #please
0
software
Positive
sadness
0
Please make it possible to export Logs in CloudWatch to a s3 bucket independent of the region of the bucket. #please
1,849
@BN_care Just got off the phone with Clarence from River Crossing story in Indianapolis. He could not have been more helpful. Really went out of his way for me!! YAY!
0
retail
Positive
joy
0
Just got off the phone with Clarence from River Crossing story in Indianapolis. He could not have been more helpful. Really went out of his way for me!! YAY!
1,850
@KFC_UKI_Help how do your staff forget to put chips with an order? So dumb! So annoying
1
food
Negative
anger
4
how do your staff forget to put chips with an order? So dumb! So annoying
1,851
. @bt_uk have come home to find my home hub constantly rebooting, showing orange then flashing green & no WiFi! WTF? #FirmwareUpdate ?
1
services
Positive
anger
4
have come home to find my home hub constantly rebooting, showing orange then flashing green & no WiFi! WTF? #FirmwareUpdate ?
1,852
@ThreeUKSupport i need the number of a UK call centre as the last 3 from abroad have lost the signal. Your service is disgusting
1
services
Negative
anger
1
i need the number of a UK call centre as the last 3 from abroad have lost the signal. Your service is disgusting
1,853
@AOLSupportHelp havent logged in a while to my email and i forgot my password everytime i try to reset password it doesnt let me please help
1
services
Positive
sadness
4
havent logged in a while to my email and i forgot my password everytime i try to reset password it doesnt let me please help
1,854
@LenovoSupport when is HD Netflix coming to the Tab 4 10 Plus? It's currently throttled at 540p despite being Widevine L1 capable.
1
electronics
Positive
sadness
1
when is HD Netflix coming to the Tab 4 10 Plus?
1,855
@neimanmarcus found my order yet???
1
apparel
Neutral
anger
2
found my order yet?
1,856
@CarlsJr When - and *why* - did you discontinue turkey burgers AND fish sandwiches?? Great job further limiting opt… https://t.co/Z2kvyTnbQx
0
random_tweet
negative
anger
0
Also sarcastic
1,857
@AWSSupport Anyone else getting really slow performance from EFS in us-east-1? #aws #efs #needsomehelp
1
software
Neutral
sadness
2
Anyone else getting really slow performance from EFS in us-east-1? #needsomehelp
1,858
@KFC_UKI_Help absoloutly shocking customer services from your middlehaven middlesbrough store today, will not be going back after today #nothappy #KFC
1
food
Negative
anger
4
absoloutly shocking customer services from your middlehaven middlesbrough store today, will not be going back after today #nothappy
1,859
@KFC_UKI_Help Your Trowbridge branch is awful. Waited over 15 minutes for 3 things and when we got in the car, the order was wrong not good!
1
food
Negative
anger
3
Your Trowbridge branch is awful. Waited over 15 minutes for 3 things and when we got in the car, the order was wrong not good!
1,860
I really regret changing my internet provider from virgin media to BT. Shocking connection
1
services
Negative
anger
2
I really regret changing my internet provider from virgin media to BT. Shocking connection
1,861
@virginmedia bring back the old app please. Still can't get in to TV control. Hangs on connecting.
1
services
Positive
sadness
4
bring back the old app please. Still can't get in to TV control.
1,862
@LenovoSupport Hi, I just bought a Lenovo IdeaPad 320-15ikbn pc. I wanted to know which optical drive corresponds to this pc? . And the max of RAM that I can install. No player engraver on this PC! Thank you for your help .
0
electronics
Positive
other
0
Hi, I just bought a Lenovo IdeaPad 320-15ikbn pc. I wanted to know which optical drive corresponds to this pc? . And the max of RAM that I can install. No player engraver on this PC! Thank you for your help .
1,863
@Moto_Support neither received the charger nor any update . Very disappointed
1
electronics
Negative
anger
2
neither received the charger nor any update . Very disappointed
1,864
@BurberryService hi, if I placed an order for next day delivery on Sunday 10th, when should I expect it to arrive? I've still not had a despatch email or a reply to my email
1
apparel
Neutral
sadness
2
hi, if I placed an order for next day delivery on Sunday 10th, when should I expect it to arrive? I've still not had a despatch email or a reply to my email
1,865
Been missing shows for three months thanks to @bt_uk not setting up our tv package. Save our Christmas @FreeviewTV #xmascatchup #saveourchristmas
1
services
Positive
other
1
Been missing shows for three months thanks to @bt_uk not setting up our tv package.
1,866
@EE hi how do I log into my free bt sports account please
0
services
Positive
other
0
hi how do I log into my free bt sports account please
1,867
Need to know when @neimanmarcus will have an Android app so I can shop from my phone Not everyone is iOS
1
apparel
Neutral
sadness
1
Need to know when @neimanmarcus will have an Android app so I can shop from my phone Not everyone is iOS
1,868
PLEASE @WholeFoods build a market in Richmond VA that serves The Fan, Downtown, Scott's Addition and Northside. We CRAVE a decent grocery!!!
0
retail
negative
sadness
0
build a market in Richmond VA that serves The Fan, Downtown, Scott's Addition and Northside. We CRAVE a decent grocery!!!
1,869
@HMRCcustomers Trying to change my tax code online as personal allowance being applied to a job in no longer at- can you help?
0
services
Positive
other
0
Trying to change my tax code online as personal allowance being applied to a job in no longer at- can you help?
1,870
@KFC_UKI two occasions now I've bought food to take home for the family and find items I've paid for not be in the bags!..
1
food
Neutral
anger
2
two occasions now I've bought food to take home for the family and find items I've paid for not be in the bags!
1,871
Dead ass though I just saved money by switching to @GEICO
0
services
Negative
joy
0
Dead ass though I just saved money by switching to @GEICO
1,872
Great I'm going to miss the Christmas event because of this Error (CE-30005-8) @overwatch @PlayStation & @AskPlayStation pic.twitter.com/eeLX0ARasO
1
electronics
Positive
other
3
Great I'm going to miss the Christmas event because of this Error
1,873
@united I need help. But your customer service people at SFO are so uncooperative.
1
transport
Positive
anger
4
I need help. But your customer service people at SFO are so uncooperative.
1,874
Well it was a good run, but @GEICO is getting left in 2017 for this one
1
services
Positive
other
4
Well it was a good run, but @GEICO is getting left in 2017 for this one
1,875
@GEICO how is it you don't have any way to email claims? Businesses reporting claims against your clients can only fax because the e-upload never works. You need a claims email address.
1
services
Neutral
anger
4
how is it you don't have any way to email claims? Businesses reporting claims against your clients can only fax because the e-upload never works. You need a claims email address.
1,876
@kfc @KFC_UKI_Help where does staff stirring krushems with the straw by hand come into food hygiene
1
food
negative
disgust
3
where does staff stirring krushems with the straw by hand come into food hygiene
1,877
Thank god for @GEICO !!! I knew paying all that money for be a blessing ONE day
0
services
Positive
joy
0
Thank god for @GEICO !!! I knew paying all that money for be a blessing ONE day
1,878
Hard to believe... https://t.co/QaieicZ0TL
0
random_tweet
Negative
other
0
Hard to believe...
1,879
Not exactly thrilled with this inadequate offer @GEICO made me for my claim. It's like I have to pay bill and they got the tip. #cheapdate
1
services
Negative
anger
1
Not exactly thrilled with this inadequate offer @GEICO made me for my claim. It's like I have to pay bill and they got the tip. #cheapdate
1,880
If filing taxes is hard, amending a previous year's return is the Hellraiser Puzzle. /thread because i hate everything right now..
1
software
Negative
anger
1
/thread because i hate everything right now.
1,881
Omg! @KFC_UKI first trip to the new kfc near Asda havant drive thru had a missing piece from the wicked variety bucket... This time FOUR missing pieces. Disgusting!!! Only just started using kfc again after finding a hair in my chicken 3 years ago
1
food
Negative
anger
4
first trip to the new kfc near Asda havant drive thru had a missing piece from the wicked variety bucket... This time FOUR missing pieces. Disgusting!!! Only just started using kfc again after finding a hair in my chicken 3 years ago
1,882
I just gave 5 stars to #Felicia at @neimanmarcus for the great service I received!
0
apparel
Positive
joy
0
I just gave 5 stars to #Felicia at @neimanmarcus for the great service I received!
1,883
@AOLSupportHelp had an email address that I used long time ago. Logged in today and all email are gone. Can I get these back?
1
services
Neutral
sadness
4
had an email address that I used long time ago. Logged in today and all email are gone. Can I get these back?
1,884
@GEICO thanks for your help today. I got goin' with Geico. Don't use that line publicly like I just did.
0
services
Positive
joy
0
thanks for your help today. I got goin' with Geico. Don't use that line publicly like I just did.
1,885
@SEPTA_SOCIAL why is the 38 going down Market?
1
transport
Neutral
other
1
why is the 38 going down Market?
1,886
Tell me why “chipotle” is in here �� https://t.co/TLjpiV4t65
0
random_tweet
Neutral
other
0
Tell me why “chipotle” is in here ��
1,887
@HPSupport [I am attempting to set my HP c309g to work wirelessly. Do not know my network
0
electronics
Neutral
other
0
[I am attempting to set my HP c309g to work wirelessly. Do not know my network
1,888
@amyallantdf Is it possible to stop evil sleep paralysis from happening?
0
random_reply
Negative
other
0
Is it possible to stop evil sleep paralysis from happening?
1,889
@hpsupport [Type issue here] #hpenphoto7800 #hpAIOi New printer calibration stuck at 0% and will not allow shutdown. Photo printing works?
1
electronics
Negative
sadness
1
New printer calibration stuck at 0% and will not allow shutdown. Photo printing works?
1,890
I'm canceling my @AppleMusic account because @AppleSupport broke my @beatsbydre ear piece and refuse to fulfill its warranty
1
electronics
Negative
anger
4
I'm canceling my @AppleMusic account because @AppleSupport broke my @beatsbydre ear piece and refuse to fulfill its warranty
1,891
@SouthwestAir Is there a way to link or add my child's Rapid Rewards to my personal account?
0
transport
Positive
other
0
Is there a way to link or add my child's Rapid Rewards to my personal account?
1,892
@geico - 30 mins on hold to talk to someone about my policy- because you jacked up my price 57% without telling me. After 2 years of being a customer this is what I get. Consider the policy cancelled, in an hour or so when i am off hold. #insurance #geico
1
services
Negative
anger
3
30 mins on hold to talk to someone about my policy- because you jacked up my price 57% without telling me. After 2 years of being a customer this is what I get. Consider the policy cancelled, in an hour or so when i am off hold. #insurance #geico
1,893
@LenovoSupport I'm fed up with Lenovo! You replaced the screen on my laptop and wiped the hard drive. Why? When I contacted your support line to find out why, I was placed on hold, then no one can tell why it happened, then I'm disconnected! Horrible cust
1
electronics
Negative
anger
4
You replaced the screen on my laptop and wiped the hard drive. Why? When I contacted your support line to find out why, I was placed on hold, then no one can tell why it happened, then I'm disconnected! Horrible cust
1,894
So.....my adjuster was supposed to return my call within two hours. I called her at 1. It's 430. @GEICO
1
services
Neutral
anger
1
So.....my adjuster was supposed to return my call within two hours. I called her at 1. It's 430.
1,895
@AskeBay hey, how can someone open a case against me the seller if the estimate time of delivery is Dec 19- Dec 27?
0
retail
Neutral
sadness
0
hey, how can someone open a case against me the seller if the estimate time of delivery is Dec 19- Dec 27?
1,896
sitting in the hotel room crying over my paper and how much I hate school rn while my bf is go kart racing. Is it r… https://t.co/c4md6Yw9GM
0
random_tweet
Negative
sadness
0
sitting in the hotel room crying over my paper and how much I hate school rn while my bf is go kart racing. Is it r…
1,897
@HPSupport How do I escalate a complaint which has been outstanding for a month now regarding an item I purchased from your store that does not match its description?
0
electronics
negative
anger
0
How do I escalate a complaint which has been outstanding for a month now regarding an item I purchased from your store that does not match its description?
1,898
@greateranglia why has the driver of the 0015 from Liverpool street to Southend given no reason for the train crawling beyond Ilford?
1
transport
Negative
anger
3
why has the driver of the 0015 from Liverpool street to Southend given no reason for the train crawling beyond Ilford?
1,899
@budweiserusa Thank you so much for making a box that shreds apart even when carried by both handles. #nogood #parkinglotfail pic.twitter.com/Vs6TpJDzSH
1
food
Positive
other
4
Thank you so much for making a box that shreds apart even when carried by both handles. #nogood #parkinglotfail
1,900
HUGE props to @GEICO !!! After an incredibly frustrating and sad total loss of my car, in an accident where I was not at fault, #geico has literally taken care of everything in 8 days! not 8 business days JUST 8 TOTAL DAYS!! THANK YOU!!!
0
services
Positive
joy
0
After an incredibly frustrating and sad total loss of my car, in an accident where I was not at fault, #geico has literally taken care of everything in 8 days! not 8 business days JUST 8 TOTAL DAYS!! THANK YOU!!!