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Westpac, a large Australian bank, ran a trial with
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generative AI to assist its coders and found a 46%
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increase in productivity against a control group.20
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Mileham says his company, Betterment, uses
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generative AI software to help with debugging. They
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have also procured GitHub Copilot, a cloud-based AI
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tool, to help with code generation and auto-completion.
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As with other uses, he stresses that this should happen
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only in the context of robust review and testing, and
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a person taking ultimate responsibility for any new
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code. Even within these constraints, Mileham says its
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a worthwhile effort. Everybody who has deployed it
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[at Betterment] spends less time banging their heads
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against the wall, not knowing the right answer [to
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relatively straightforward questions], and more time
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being creative, he explains.
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Definitely, there will be a lot of
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automation of routine tasks like
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report generation.
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Chia Hock Lai, Co-Founder, Global Fintech Institute
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14
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MIT Technology Review Insights
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Diverse forms of information analysis and
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summarization: One of the strengths of generative
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AI is its ability to use the information in its model to
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answer questions. The same capacity is already finding
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various uses within financial services. Mileham cites
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the example of using generative AI to create the first
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draft of summaries following a business meeting or
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phone conversation. This, he says, allows a minor,
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everyday task to be compressed into a review rather
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than being a drafting exercise. Similarly, at Man
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Groupa large hedge fundmanagers have found
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that generative AI can speed up initial research by
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reviewing academic papers and spotting patterns.21
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Meanwhile, a blue-chip Wall Street firm is rolling out
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an app to act as a virtual assistant to help wealth
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managers find client-relevant research or forms.22
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Looking ahead, Chia expects such activity to grow,
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saying, Definitely, there will be a lot of automation of
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routine tasks like report generation.
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Beyond this quotidian manipulation of information,
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however, will be the opportunity for some businesses
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to use generative AI to monetize data. One of the
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most high-profile innovations using the technology
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in financial services, BloombergGPT, falls into this
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category. Subscribers could already access the
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companys large data archive, but this has now been
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turned into a specialist LLM for answering questions
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related to financial services.23
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Such subscription tools, however, do raise questions
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around how generative AI will change thinking around
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the role and value of data. Major news organizations
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have taken steps, for example, to block ChatGPTs
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web crawler from accessing their websites.24 On the
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other hand, Cont says generative models can now be
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shared without revealing the underlying data on which
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the model was trained. Some fintech startups have
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started this model, sharing or commercializing the
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generative model but not the data, he explains. That
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is a new possibility. Ultimately what data is commonly
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retained, what is shared, and how, remains a question
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for marketsand regulatorsto answer.
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Some fintech startups have started this model,
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sharing or commercializing the generative model but
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not the data.
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Rama Cont, Chair of Mathematical Finance and Head of the Oxford Mathematical and
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Computational Finance Group, Oxford University
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0
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15
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MIT Technology Review Insights
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04
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04
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W
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hile the buzz around generative AI has
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somewhat eased in the second half of
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2023, optimism still surrounds its
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long-term impact. Generative AI is an
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exciting development, says Mileham.
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There is a lot of opportunity.
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On the other hand, a distinct disconnect exists between
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the current deployment of generative AI with its
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perceived potential. Todays effort will have an effect,
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but only on a limited number of functions. Moreover, the
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innovation, so far, appears more to be improvements
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to current practices than the kind of fintech-driven
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disruption seen in payment services and wealth
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management in recent years.
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Great expectations
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That hasnt stopped other companies and researchers
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from looking further. In Conts view, the financial sector
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has been quick to adopt new technologies at an
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experimental level. Their deployment could be very
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easy as long as they [companies] are comfortable with
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the output, he says.
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An area of particular interest is asset selection. One
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aspect of this is finding tools that balance portfolio-
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wide risk and return.25 Other research seeks to develop
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Only half-speed ahead:
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Wariness about more
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