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Exp | Responsible for achieving Monthly targets as per SLA's as well as Sales. |
Exp | Involved in checking the Fraud Database for the U.S. Consumers and then providing the proper procedure. |
Exp | Effectively training floor agents to meet the training objectives. |
Exp | June 2005 to Dec 2007 Convergys India Services |
Exp | Convergys portfolio includes: Global leader in customer management, billing and HR services, providing outsourcing, services, consulting and software solutions to leading companies around the world. |
Exp | My Job profile and Responsibilities is as follows: |
Exp | Working for Optus Mobile Customer Care, interacting with Australian customers and client. |
Exp | My job profile includes quality management across the floor, also involved in error management and process development by finding process gaps and providing solutions or suggestions for solving it. |
Exp | Worked on systems like, Focus, Icon, HLR, CMS (Avaya), CRDB (Comprehensive Report Database Management System), TKS (Time Keeping System). |
Exp | Actively involved in client interaction in regards to technical queries and updates. |
Exp | Monitoring calls and providing feedback to agents. |
Exp | Imparting training to people of across the floor on various updates. |
Exp | Identify opportunities for improvement to polices, procedures and systems. |
Exp | Responsible for conducting quality sessions for various teams to improve overall performance of the floor and meet client expectations. |
Exp | Handling presentations and group reports. |
Exp | Assist / Support team members with personal development planning. |
Exp | Imparting training to people of across the floor on various updates. |
Exp | Identify opportunities for improvement to polices, procedures and systems. |
Edu | 2014-16: M.Tech in Software Systems from Bits Pilani |
Edu | 2004-07: MCA from Punjab Technical University |
Edu | B.Commerce from Delhi University - Gargi College |
Edu | 2002-2003: DOEACC 'A' Level |
Exp | Sapient Corporation, Analyst and Engineer, Sep 2010 - Oct 2017 |
Exp | Apex T G India Pvt Ltd, Software Engineer, 2007 - 2010 |
Exp | Various roles at Sapient |
Skill | Hard Skills: |
Skill | SAS, SAS-Macro, SAS-SQL |
Skill | Regression Model, PCA, Classification, Association, Clustering, Segmentation |
Skill | Java, JSP, Servlet, Web Services |
Skill | HDFS, Pig, Hive, HBase, MapReduce |
Skill | MySQL, Oracle, BigData, Hadoop |
Skill | Tridion, Adobe Day CQ, Hybris Ecommerce |
Skill | Soft Skills: |
Skill | Experienced professional with insight into business requirements and changing analytic approaches |
Skill | Machine Learning Statistical Modeling, Predictive Modeling, ROC Curve, Data Modeling, Data Analysis, Data Mining, Analytics Models |
Skill | Hands-on experience in implementing various data mining methods and forecasting |
Skill | Analytical minded with excellent computer science abilities and familiar with all standard data science software |
Skill | Excellent communication skills both interpersonal and professional |
Skill | Highly organized and talented multitasker familiar with administrative responsibilities |
QC | SAS Certified Statistical Business Analyst Using SAS 9: Regression and Modeling |
QC | Wiley Big Data Specialist Certification |
QC | Oracle Certified Professional, Java EE 5 Web Component Developer |
QC | SCJP Certification-1.6 |
Sum | Exploratory Data Analysis, Multivariate regression analysis, Predictive Models, Linear Regression, Logistic Regression, Hypothesis, Principle Component Analysis, Factor Analysis, Cluster Analysis, Segmentation, Hadoop Architecture, Hive, SQL. |
Exp | Various projects listed with descriptions and skills utilized. |
PI | Promila Singh |
PI | Contact information: Phone number (+91) 965 430 8889, email address: promila2809@gmail.com |
PI | Samrat Ashok Nagar, M.C.Chagla Marg, Near C.P.W.D office, Vile Parle (East), Mumbai – 400 099 |
PI | Gautam Anappa Shinge |
PI | Personal Details: |
PI | Date of Birth: 05 September 1982 |
PI | Telephone No.: C/O: 32503115, Mob: 9029348934, 9892202003 |
PI | Language Known: English, Hindi & Marathi |
PI | Hobbies: Playing cricket, Playing Carrom board, Listening to Hindi music |
Edu | T.Y.B.COM from Sathaye College, Mumbai University, March 2005 |
Edu | H.S.C from Sathaye College, Mumbai University, February 2001 |
Edu | S.S.C from Airport High School, Mumbai Board, March 1999 |
Edu | Additional Qualification: Diploma in International Airlines and Travel Management with distinction from IITC, Appeared for IATA/UFTAA Foundation Course Examination from IITC in September 2005 |
Skill | Computer Skills: Basic knowledge of computer |
Exp | HDFC BANK LTD., Retail Branch Banking Assistant to Manager |
Exp | Handling Cash and non Cash counter |
Exp | Handling of cash receipts and payments transactions |
Exp | Cash balancing and bundling |
Exp | Processing of Retail FOREX transaction posting |
Exp | Issuance of Payorder and Demand Drafts |
Exp | Executing Funds Transfer / RTGS / NEFT Transactions |
Exp | Processing of Salary Uploads |
Exp | Custodian of Cash vault |
Exp | Custodian of All Non Cash Teller Box |
Exp | Monitoring and Periodic Maintaining of all Cash and Non Cash Registers and Reports and Filings |
Exp | Reporting High Cash transaction and FOREX Transaction regularly |
Exp | Printing and checking of all Cash and non-cash transaction reports Branch level |
Exp | Customer Services: Lobby management, Handling Queue, Ensuring Quality Customer Service is Delivered, Recording of complaints as per specified process and resolving the complaints received (self, branch, other units) within TAT |
Exp | Sales: Generating sales reference and leads for all Bank products, Generating leads for Investments, Gold Bar sales, Cross-selling for Forex cards, traveller cheques, cash, Generate leads for Mutual funds, Insurance, Credit cards |
Exp | CAMBATA AVIATION PVT. LTD., Assistant Supervisor in RAMP DEPARTMENT |
Exp | Holding License of WEIGHT and BALANCE for ALITALIA Airlines of MD-11 Freighter flight |
QC | Gautam A Shinge |
PI | Deepak Kumar |
PI | SAP MM/WM Consultant |
PI | Mob. : +91 9038066650 |
PI | deepak.kumar_23@yahoo.com |
Sum | Profile Summary |
Sum | High performing SAP MM & WM consultant with experience in projects spanning rollout, upgrade and support projects. A very resourceful and result oriented functional consultant with strong analytical skills who can collaborate with customers, developers & other partners across regions to accomplish the task. |
Exp | 3 Years 6 months of Experience (Wipro Technologies) |
Skill | SAP Skill Summary |
Skill | SAP MM |
Skill | SAP LE – WM, Shipping & Transportation. |
Skill | Data Archiving. |
Skill | Knowledge in Idocs and Batch Jobs. |
Skill | Experience in integration of various cross modules such as FI, SD and MDM with MM. |
Skill | Basic Knowledge in SAP SD & LSMW. |
Skill | Open SAP course in ‘Find your path to S/4 hana’ |
Exp | Project Experience |
Exp | Philips Lighting (Bangalore, India & Eindhoven, Netherlands) |
Exp | Executed the Go-live support of a major SAP roll-out project which was unique due to the Warehouse connection to an external AS/400 system identifying and implementing - solutions & enhancements for multiple issues while also liaising with ABAP team. |
Exp | Responsible for resolving business-critical issues as a part of incident management adhering to Service Level Agreements (SLA) |
Exp | Worked on various types of change requests for customization change to resolve client’s critical issues across the globe as a part of change management. |
Exp | Experienced in requirement gathering, analysis and configuring CR. |
Exp | Designed Functional specification documents for new developments. Co-Ordinated with ABAP team for technical developments for CR execution. |
Exp | Preparation & subsequent execution of unit and regression testing. |
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