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Exp
|
Responsible for achieving Monthly targets as per SLA's as well as Sales.
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Exp
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Involved in checking the Fraud Database for the U.S. Consumers and then providing the proper procedure.
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Exp
|
Effectively training floor agents to meet the training objectives.
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Exp
|
June 2005 to Dec 2007 Convergys India Services
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Exp
|
Convergys portfolio includes: Global leader in customer management, billing and HR services, providing outsourcing, services, consulting and software solutions to leading companies around the world.
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Exp
|
My Job profile and Responsibilities is as follows:
|
Exp
|
Working for Optus Mobile Customer Care, interacting with Australian customers and client.
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Exp
|
My job profile includes quality management across the floor, also involved in error management and process development by finding process gaps and providing solutions or suggestions for solving it.
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Exp
|
Worked on systems like, Focus, Icon, HLR, CMS (Avaya), CRDB (Comprehensive Report Database Management System), TKS (Time Keeping System).
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Exp
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Actively involved in client interaction in regards to technical queries and updates.
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Exp
|
Monitoring calls and providing feedback to agents.
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Exp
|
Imparting training to people of across the floor on various updates.
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Exp
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Identify opportunities for improvement to polices, procedures and systems.
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Exp
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Responsible for conducting quality sessions for various teams to improve overall performance of the floor and meet client expectations.
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Exp
|
Handling presentations and group reports.
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Exp
|
Assist / Support team members with personal development planning.
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Exp
|
Imparting training to people of across the floor on various updates.
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Exp
|
Identify opportunities for improvement to polices, procedures and systems.
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Edu
|
2014-16: M.Tech in Software Systems from Bits Pilani
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Edu
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2004-07: MCA from Punjab Technical University
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Edu
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B.Commerce from Delhi University - Gargi College
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Edu
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2002-2003: DOEACC 'A' Level
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Exp
|
Sapient Corporation, Analyst and Engineer, Sep 2010 - Oct 2017
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Exp
|
Apex T G India Pvt Ltd, Software Engineer, 2007 - 2010
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Exp
|
Various roles at Sapient
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Skill
|
Hard Skills:
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Skill
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SAS, SAS-Macro, SAS-SQL
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Skill
|
Regression Model, PCA, Classification, Association, Clustering, Segmentation
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Skill
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Java, JSP, Servlet, Web Services
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Skill
|
HDFS, Pig, Hive, HBase, MapReduce
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Skill
|
MySQL, Oracle, BigData, Hadoop
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Skill
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Tridion, Adobe Day CQ, Hybris Ecommerce
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Skill
|
Soft Skills:
|
Skill
|
Experienced professional with insight into business requirements and changing analytic approaches
|
Skill
|
Machine Learning Statistical Modeling, Predictive Modeling, ROC Curve, Data Modeling, Data Analysis, Data Mining, Analytics Models
|
Skill
|
Hands-on experience in implementing various data mining methods and forecasting
|
Skill
|
Analytical minded with excellent computer science abilities and familiar with all standard data science software
|
Skill
|
Excellent communication skills both interpersonal and professional
|
Skill
|
Highly organized and talented multitasker familiar with administrative responsibilities
|
QC
|
SAS Certified Statistical Business Analyst Using SAS 9: Regression and Modeling
|
QC
|
Wiley Big Data Specialist Certification
|
QC
|
Oracle Certified Professional, Java EE 5 Web Component Developer
|
QC
|
SCJP Certification-1.6
|
Sum
|
Exploratory Data Analysis, Multivariate regression analysis, Predictive Models, Linear Regression, Logistic Regression, Hypothesis, Principle Component Analysis, Factor Analysis, Cluster Analysis, Segmentation, Hadoop Architecture, Hive, SQL.
|
Exp
|
Various projects listed with descriptions and skills utilized.
|
PI
|
Promila Singh
|
PI
|
Contact information: Phone number (+91) 965 430 8889, email address: promila2809@gmail.com
|
PI
|
Samrat Ashok Nagar, M.C.Chagla Marg, Near C.P.W.D office, Vile Parle (East), Mumbai – 400 099
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PI
|
Gautam Anappa Shinge
|
PI
|
Personal Details:
|
PI
|
Date of Birth: 05 September 1982
|
PI
|
Telephone No.: C/O: 32503115, Mob: 9029348934, 9892202003
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PI
|
Language Known: English, Hindi & Marathi
|
PI
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Hobbies: Playing cricket, Playing Carrom board, Listening to Hindi music
|
Edu
|
T.Y.B.COM from Sathaye College, Mumbai University, March 2005
|
Edu
|
H.S.C from Sathaye College, Mumbai University, February 2001
|
Edu
|
S.S.C from Airport High School, Mumbai Board, March 1999
|
Edu
|
Additional Qualification: Diploma in International Airlines and Travel Management with distinction from IITC, Appeared for IATA/UFTAA Foundation Course Examination from IITC in September 2005
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Skill
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Computer Skills: Basic knowledge of computer
|
Exp
|
HDFC BANK LTD., Retail Branch Banking Assistant to Manager
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Exp
|
Handling Cash and non Cash counter
|
Exp
|
Handling of cash receipts and payments transactions
|
Exp
|
Cash balancing and bundling
|
Exp
|
Processing of Retail FOREX transaction posting
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Exp
|
Issuance of Payorder and Demand Drafts
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Exp
|
Executing Funds Transfer / RTGS / NEFT Transactions
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Exp
|
Processing of Salary Uploads
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Exp
|
Custodian of Cash vault
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Exp
|
Custodian of All Non Cash Teller Box
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Exp
|
Monitoring and Periodic Maintaining of all Cash and Non Cash Registers and Reports and Filings
|
Exp
|
Reporting High Cash transaction and FOREX Transaction regularly
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Exp
|
Printing and checking of all Cash and non-cash transaction reports Branch level
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Exp
|
Customer Services: Lobby management, Handling Queue, Ensuring Quality Customer Service is Delivered, Recording of complaints as per specified process and resolving the complaints received (self, branch, other units) within TAT
|
Exp
|
Sales: Generating sales reference and leads for all Bank products, Generating leads for Investments, Gold Bar sales, Cross-selling for Forex cards, traveller cheques, cash, Generate leads for Mutual funds, Insurance, Credit cards
|
Exp
|
CAMBATA AVIATION PVT. LTD., Assistant Supervisor in RAMP DEPARTMENT
|
Exp
|
Holding License of WEIGHT and BALANCE for ALITALIA Airlines of MD-11 Freighter flight
|
QC
|
Gautam A Shinge
|
PI
|
Deepak Kumar
|
PI
|
SAP MM/WM Consultant
|
PI
|
Mob. : +91 9038066650
|
PI
|
deepak.kumar_23@yahoo.com
|
Sum
|
Profile Summary
|
Sum
|
High performing SAP MM & WM consultant with experience in projects spanning rollout, upgrade and support projects. A very resourceful and result oriented functional consultant with strong analytical skills who can collaborate with customers, developers & other partners across regions to accomplish the task.
|
Exp
|
3 Years 6 months of Experience (Wipro Technologies)
|
Skill
|
SAP Skill Summary
|
Skill
|
SAP MM
|
Skill
|
SAP LE – WM, Shipping & Transportation.
|
Skill
|
Data Archiving.
|
Skill
|
Knowledge in Idocs and Batch Jobs.
|
Skill
|
Experience in integration of various cross modules such as FI, SD and MDM with MM.
|
Skill
|
Basic Knowledge in SAP SD & LSMW.
|
Skill
|
Open SAP course in ‘Find your path to S/4 hana’
|
Exp
|
Project Experience
|
Exp
|
Philips Lighting (Bangalore, India & Eindhoven, Netherlands)
|
Exp
|
Executed the Go-live support of a major SAP roll-out project which was unique due to the Warehouse connection to an external AS/400 system identifying and implementing - solutions & enhancements for multiple issues while also liaising with ABAP team.
|
Exp
|
Responsible for resolving business-critical issues as a part of incident management adhering to Service Level Agreements (SLA)
|
Exp
|
Worked on various types of change requests for customization change to resolve client’s critical issues across the globe as a part of change management.
|
Exp
|
Experienced in requirement gathering, analysis and configuring CR.
|
Exp
|
Designed Functional specification documents for new developments. Co-Ordinated with ABAP team for technical developments for CR execution.
|
Exp
|
Preparation & subsequent execution of unit and regression testing.
|
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