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Exp
Responsible for achieving Monthly targets as per SLA's as well as Sales.
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Involved in checking the Fraud Database for the U.S. Consumers and then providing the proper procedure.
Exp
Effectively training floor agents to meet the training objectives.
Exp
June 2005 to Dec 2007 Convergys India Services 
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Convergys portfolio includes: Global leader in customer management, billing and HR services, providing outsourcing, services, consulting and software solutions to leading companies around the world. 
Exp
My Job profile and Responsibilities is as follows: 
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Working for Optus Mobile Customer Care, interacting with Australian customers and client.
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My job profile includes quality management across the floor, also involved in error management and process development by finding process gaps and providing solutions or suggestions for solving it. 
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Worked on systems like, Focus, Icon, HLR, CMS (Avaya), CRDB (Comprehensive Report Database Management System), TKS (Time Keeping System).
Exp
Actively involved in client interaction in regards to technical queries and updates.
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Monitoring calls and providing feedback to agents.
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Imparting training to people of across the floor on various updates.
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Identify opportunities for improvement to polices, procedures and systems. 
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Responsible for conducting quality sessions for various teams to improve overall performance of the floor and meet client expectations.
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Handling presentations and group reports.
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Assist / Support team members with personal development planning.
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Imparting training to people of across the floor on various updates.
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Identify opportunities for improvement to polices, procedures and systems. 
Edu
2014-16: M.Tech in Software Systems from Bits Pilani
Edu
2004-07: MCA from Punjab Technical University
Edu
B.Commerce from Delhi University - Gargi College
Edu
2002-2003: DOEACC 'A' Level
Exp
Sapient Corporation, Analyst and Engineer, Sep 2010 - Oct 2017
Exp
Apex T G India Pvt Ltd, Software Engineer, 2007 - 2010
Exp
Various roles at Sapient
Skill
Hard Skills:
Skill
SAS, SAS-Macro, SAS-SQL
Skill
Regression Model, PCA, Classification, Association, Clustering, Segmentation
Skill
Java, JSP, Servlet, Web Services
Skill
HDFS, Pig, Hive, HBase, MapReduce
Skill
MySQL, Oracle, BigData, Hadoop
Skill
Tridion, Adobe Day CQ, Hybris Ecommerce
Skill
Soft Skills:
Skill
Experienced professional with insight into business requirements and changing analytic approaches
Skill
Machine Learning Statistical Modeling, Predictive Modeling, ROC Curve, Data Modeling, Data Analysis, Data Mining, Analytics Models
Skill
Hands-on experience in implementing various data mining methods and forecasting
Skill
Analytical minded with excellent computer science abilities and familiar with all standard data science software
Skill
Excellent communication skills both interpersonal and professional
Skill
Highly organized and talented multitasker familiar with administrative responsibilities
QC
SAS Certified Statistical Business Analyst Using SAS 9: Regression and Modeling
QC
Wiley Big Data Specialist Certification
QC
Oracle Certified Professional, Java EE 5 Web Component Developer
QC
SCJP Certification-1.6
Sum
Exploratory Data Analysis, Multivariate regression analysis, Predictive Models, Linear Regression, Logistic Regression, Hypothesis, Principle Component Analysis, Factor Analysis, Cluster Analysis, Segmentation, Hadoop Architecture, Hive, SQL.
Exp
Various projects listed with descriptions and skills utilized.
PI
Promila Singh
PI
Contact information: Phone number (+91) 965 430 8889, email address: promila2809@gmail.com
PI
Samrat Ashok Nagar, M.C.Chagla Marg, Near C.P.W.D office, Vile Parle (East), Mumbai – 400 099
PI
Gautam Anappa Shinge
PI
Personal Details:
PI
Date of Birth: 05 September 1982
PI
Telephone No.: C/O: 32503115, Mob: 9029348934, 9892202003
PI
Language Known: English, Hindi & Marathi
PI
Hobbies: Playing cricket, Playing Carrom board, Listening to Hindi music
Edu
T.Y.B.COM from Sathaye College, Mumbai University, March 2005
Edu
H.S.C from Sathaye College, Mumbai University, February 2001
Edu
S.S.C from Airport High School, Mumbai Board, March 1999
Edu
Additional Qualification: Diploma in International Airlines and Travel Management with distinction from IITC, Appeared for IATA/UFTAA Foundation Course Examination from IITC in September 2005
Skill
Computer Skills: Basic knowledge of computer
Exp
HDFC BANK LTD., Retail Branch Banking Assistant to Manager
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Handling Cash and non Cash counter
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Handling of cash receipts and payments transactions
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Cash balancing and bundling
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Processing of Retail FOREX transaction posting
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Issuance of Payorder and Demand Drafts
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Executing Funds Transfer / RTGS / NEFT Transactions
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Processing of Salary Uploads
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Custodian of Cash vault
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Custodian of All Non Cash Teller Box
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Monitoring and Periodic Maintaining of all Cash and Non Cash Registers and Reports and Filings
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Reporting High Cash transaction and FOREX Transaction regularly
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Printing and checking of all Cash and non-cash transaction reports Branch level
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Customer Services: Lobby management, Handling Queue, Ensuring Quality Customer Service is Delivered, Recording of complaints as per specified process and resolving the complaints received (self, branch, other units) within TAT
Exp
Sales: Generating sales reference and leads for all Bank products, Generating leads for Investments, Gold Bar sales, Cross-selling for Forex cards, traveller cheques, cash, Generate leads for Mutual funds, Insurance, Credit cards
Exp
CAMBATA AVIATION PVT. LTD., Assistant Supervisor in RAMP DEPARTMENT
Exp
Holding License of WEIGHT and BALANCE for ALITALIA Airlines of MD-11 Freighter flight
QC
Gautam A Shinge
PI
Deepak Kumar
PI
SAP MM/WM Consultant
PI
Mob. : +91 9038066650
PI
deepak.kumar_23@yahoo.com
Sum
Profile Summary
Sum
High performing SAP MM & WM consultant with experience in projects spanning rollout, upgrade and support projects. A very resourceful and result oriented functional consultant with strong analytical skills who can collaborate with customers, developers & other partners across regions to accomplish the task.
Exp
3 Years 6 months of Experience (Wipro Technologies)
Skill
SAP Skill Summary
Skill
SAP MM
Skill
SAP LE – WM, Shipping & Transportation.
Skill
Data Archiving.
Skill
Knowledge in Idocs and Batch Jobs.
Skill
Experience in integration of various cross modules such as FI, SD and MDM with MM.
Skill
Basic Knowledge in SAP SD & LSMW.
Skill
Open SAP course in ‘Find your path to S/4 hana’
Exp
Project Experience
Exp
Philips Lighting (Bangalore, India & Eindhoven, Netherlands)
Exp
Executed the Go-live support of a major SAP roll-out project which was unique due to the Warehouse connection to an external AS/400 system identifying and implementing - solutions & enhancements for multiple issues while also liaising with ABAP team.
Exp
Responsible for resolving business-critical issues as a part of incident management adhering to Service Level Agreements (SLA)
Exp
Worked on various types of change requests for customization change to resolve client’s critical issues across the globe as a part of change management.
Exp
Experienced in requirement gathering, analysis and configuring CR.
Exp
Designed Functional specification documents for new developments. Co-Ordinated with ABAP team for technical developments for CR execution.
Exp
Preparation & subsequent execution of unit and regression testing.