waelChafei/csvtest · Datasets at Hugging Face

label stringclasses 12 values	text stringlengths 2 1.22k ⌀
Exp	Process Level Spoc for seed courses and new referral joining
Exp	Process Level Spoc for all MIS related data and payouts
Exp	As Team Leader - HP (Operations):
Exp	Functioned as Team Leader - maintaining RPC scores week on week; team achieved $20000 in a single shift (unbreakable record)
Exp	Led a team of 15 Consultants in HP (Semi Tech and Revenue Generation Process)
Exp	Mentoring team members on areas of opportunities to assist them in meeting their performance goals
Exp	Ensuring consistent performance on all Critical Performance Measures (CPM’s)
Exp	Instrumental in maintaining RPC scores week on week Education
Exp	Increasing Revenue generation\FTE and looking after Span Level MIS reports like productivity, revenue/FTE, etc.
Exp	Maintaining Leave Planner for controlling absenteeism
Exp	Carrying out yearly performance appraisal for 15 consultants in the assigned team
Exp	Maintaining C-SAT scores week on week and facilitating TPR (Total Problem Resolution) and FCR (First Call Resolution) to achieve best scores on every call
Exp	Performing day to day D-sat Analysis based on scores received
Exp	Sharing data and action plans accordingly with every single individual at the end of every week
Exp	PREVIOUS EXPERIENCE
Exp	Jun’05 - Dec’05 with NIIT Smart Serve, Gurgaon as Executive
Exp	Jul’03 – May’05 with Sigma Constructions Pvt. Ltd., Kolkata as a Junior Accountant handling payroll, sales tax, income tax.
Edu	EDUCATION
Edu	2008 Post Graduation Diploma in Business Administration (Finance) from SCDL, Pune
Edu	2003 Bachelor of Commerce (Hons.) in Accountancy from S.A. Jaipuria College, University of Calcutta with
Edu	Kolkata, West Bengal
Edu	2001 CA Foundation from ICAI Kolkata, West Bengal
Edu	2000 HSC in Commerce from K.V. Fort William School, Kolkata with 1st Division
Edu	1998 SSC from K.V. Dum Dum School, Kolkata with 1st Division
Skill	Technical:
QC	1999 Certificate course in computer applications from LCC, Kolkata
Skill	IT Skills:
Skill	Proficient in Windows Operating Systems, MS Word, MS Excel, and MS PowerPoint
PI	PERSONAL DETAILS
PI	Date of Birth:
PI	6th November, 1982
PI	Address:
PI	“BLENDS” FLAT No. – 401, S.R. No- 144, Near Aakash Ganga Society, Pimple Saudagar,
PI	Pune - 411017
PI	Languages Known:
PI	English, Hindi, Bengali
PI	Refer Annexure for Highlights / Trainings / Projects:
Exp	SIGNIFICANT ACCOMPLISHMENTS
Exp	Contributed in:
Exp	Making the site achieved $11 mark on RPC for the first time under the leadership
Exp	Acquiring “Maximum Revenue Generating Team” Award for Quarter 3 and 4, 2009 and Quarter 1, 2 and 3, 2010, Quarter 1, 2 and 4, 2011
Exp	Acquiring “Best Team Award” in Sep 2009, Jan 2010, May 2010, Jan 2011 and July 2011
Exp	Recognized as “Top Quality Analysts” for Quarter 2 and 3 in the Year 2008
Exp	Adjudged as Best Mentor for OJT batches in the Year 2007
Exp	Credit of receiving the client’s acknowledgement as one of the “Top Performing Associate” in the Year 2006
Exp	Successful in getting client’s appreciation as one of the Top Performing Associate depending on the parameters specified by the client and company
Exp	Pivotal in:
Exp	Working under Process Quality Team
Exp	Working as an Auditor for compliance check for the complete MS and MSR queue
Exp	Achieving $20000 in a single shift (Record Still Unbeaten)
Exp	Promoted as a Team Leader within 3 months
Exp	Effectuated revenue to run at a score of 7$ to a target of 11$ just within 3 months
Exp	Imparted training for revenue generation (as the process was not meeting targets) ensuring better performance
Exp	Instrumental of achieving low attrition percentage over the last 4 years in Wipro
Exp	PROJECTS
Exp	AHT in Retention Process (Churn Management) - Project had an overall impact of 20% better AHT leading to SLA being met
Exp	GB project on DSAT% in HP as a Team Member - Project had an overall impact wherein the DSAT has improved from 15% to 8%.
QC	TRAININGS & CERTIFICATIONS
QC	One day session on "Breaking Boundaries", an initiative of Strategic Leadership Development, Wipro BPO
QC	Situational Leadership Training for Wipro BPO Team Leaders conducted by DOOR Consultancy South Asia, a leading organization involved with Corporate QC Training
QC	Skills Transfer Clinic training program for Team Leaders
QC	TL Academy Technical Competency Program
QC	Wipro BPO Leadership Development Program
QC	Attended 1 -day session on 'Coaching Interaction Model'
QC	Lean Certification Training.
QC	Presentation Skills Training.
QC	Interviewing Skills Training.
PI	JAIMIN SHAH
PI	Mo: +91 81609 36190
PI	E-mail: jaiminshah234@gmail.com
Obj	CAREER OBJECTIVE
Obj	Seeking A Responsible Position with an Opportunity for Professional Challenge and Growth to Support and Enhance Co-Operative Objectives of the Company
Exp	EXPERIENCE DETAILS
Exp	Sep’16 to till date with Agros Impex (India) P Ltd, Gandhinagar as Jr. Account officer in Finance Dept. Group Company of FTA HSRP Solutions Pvt. Ltd
Exp	From 1st June’2016 to 31st Aug’2016 I am working with DPS Bearings (P) Ltd, Chhatral as a Senior Accountant.
Exp	Nov’11 to 31st May-2016 with Sintex Industries Ltd, Kalol as an Accountant in Homoeopathy dept. known as Healwell International Ltd is Group Company of
Sintex Industries Ltd.	null
Exp	Day to day activities for cash handling and banking reconciliations
Exp	Maintaining various books of accounts like cashbook, bankbook, sundry creditors,
Exp	sundry debtors, Journal ledger, purchase & sales register.
Exp	Preparation aging & MIS for management information.
Exp	Attending the queries of internal & external auditors.
Exp	Responsible for Petty cash handling.
Exp	Preparing sales Invoices in Tally 7.2 & ERP 9 (Release 4.93)
Exp	Preparing Monthly & Annual Tax working data, challans and VAT, CST
entries.	null
Exp	Maintaining Purchase and Sales inventory.
Exp	Preparing Quarterly TDS challans & Filling TDS returns.
Exp	Preparing VAT & CST data like 201-201A-201B & CST 3B-Purhase detail and Sales
Exp	details and filling monthly and annual return of VAT & CST.
Exp	Preparing “C” Form Data & “F” Form data for management information
Exp	Preparing Service Tax data return filing & service tax payment.
Edu	ACADEMIC
Edu	Qualification University / Result / Grade Passing Year
Edu	Examination
Edu	Board
Edu	Bachelors in Gujarat 51.11 % 2011
Edu	Commerce University
Edu	H.S.C G.S.H.S.E.B. 66.29% 2006
Edu	S.S.C G.S.H.S.E.B. 48.28% 2004

Exp

Process Level Spoc for seed courses and new referral joining

Exp

Process Level Spoc for all MIS related data and payouts

Exp

As Team Leader - HP (Operations):

Exp

Functioned as Team Leader - maintaining RPC scores week on week; team achieved $20000 in a single shift (unbreakable record)

Exp

Led a team of 15 Consultants in HP (Semi Tech and Revenue Generation Process)

Exp

Mentoring team members on areas of opportunities to assist them in meeting their performance goals

Exp

Ensuring consistent performance on all Critical Performance Measures (CPM’s)

Exp

Instrumental in maintaining RPC scores week on week Education

Exp

Increasing Revenue generation\FTE and looking after Span Level MIS reports like productivity, revenue/FTE, etc.

Exp

Maintaining Leave Planner for controlling absenteeism

Exp

Carrying out yearly performance appraisal for 15 consultants in the assigned team

Exp

Maintaining C-SAT scores week on week and facilitating TPR (Total Problem Resolution) and FCR (First Call Resolution) to achieve best scores on every call

Exp

Performing day to day D-sat Analysis based on scores received

Exp

Sharing data and action plans accordingly with every single individual at the end of every week

Exp

PREVIOUS EXPERIENCE

Exp

Jun’05 - Dec’05 with NIIT Smart Serve, Gurgaon as Executive

Exp

Jul’03 – May’05 with Sigma Constructions Pvt. Ltd., Kolkata as a Junior Accountant handling payroll, sales tax, income tax.

Edu

EDUCATION

Edu

2008 Post Graduation Diploma in Business Administration (Finance) from SCDL, Pune

Edu

2003 Bachelor of Commerce (Hons.) in Accountancy from S.A. Jaipuria College, University of Calcutta with

Edu

Kolkata, West Bengal

Edu

2001 CA Foundation from ICAI Kolkata, West Bengal

Edu

2000 HSC in Commerce from K.V. Fort William School, Kolkata with 1st Division

Edu

1998 SSC from K.V. Dum Dum School, Kolkata with 1st Division

Skill

Technical:

QC

1999 Certificate course in computer applications from LCC, Kolkata

Skill

IT Skills:

Skill

Proficient in Windows Operating Systems, MS Word, MS Excel, and MS PowerPoint

PI

PERSONAL DETAILS

PI

Date of Birth:

PI

6th November, 1982

PI

Address:

PI

“BLENDS” FLAT No. – 401, S.R. No- 144, Near Aakash Ganga Society, Pimple Saudagar,

PI

Pune - 411017

PI

Languages Known:

PI

English, Hindi, Bengali

PI

Refer Annexure for Highlights / Trainings / Projects:

Exp

SIGNIFICANT ACCOMPLISHMENTS

Exp

Contributed in:

Exp

Making the site achieved $11 mark on RPC for the first time under the leadership

Exp

Acquiring “Maximum Revenue Generating Team” Award for Quarter 3 and 4, 2009 and Quarter 1, 2 and 3, 2010, Quarter 1, 2 and 4, 2011

Exp

Acquiring “Best Team Award” in Sep 2009, Jan 2010, May 2010, Jan 2011 and July 2011

Exp

Recognized as “Top Quality Analysts” for Quarter 2 and 3 in the Year 2008

Exp

Adjudged as Best Mentor for OJT batches in the Year 2007

Exp

Credit of receiving the client’s acknowledgement as one of the “Top Performing Associate” in the Year 2006

Exp

Successful in getting client’s appreciation as one of the Top Performing Associate depending on the parameters specified by the client and company

Exp

Pivotal in:

Exp

Working under Process Quality Team

Exp

Working as an Auditor for compliance check for the complete MS and MSR queue

Exp

Achieving $20000 in a single shift (Record Still Unbeaten)

Exp

Promoted as a Team Leader within 3 months

Exp

Effectuated revenue to run at a score of 7$ to a target of 11$ just within 3 months

Exp

Imparted training for revenue generation (as the process was not meeting targets) ensuring better performance

Exp

Instrumental of achieving low attrition percentage over the last 4 years in Wipro

Exp

PROJECTS

Exp

AHT in Retention Process (Churn Management) - Project had an overall impact of 20% better AHT leading to SLA being met

Exp

GB project on DSAT% in HP as a Team Member - Project had an overall impact wherein the DSAT has improved from 15% to 8%.

QC

TRAININGS & CERTIFICATIONS

QC

One day session on "Breaking Boundaries", an initiative of Strategic Leadership Development, Wipro BPO

QC

Situational Leadership Training for Wipro BPO Team Leaders conducted by DOOR Consultancy South Asia, a leading organization involved with Corporate QC Training

QC

Skills Transfer Clinic training program for Team Leaders

QC

TL Academy Technical Competency Program

QC

Wipro BPO Leadership Development Program

QC

Attended 1 -day session on 'Coaching Interaction Model'

QC

Lean Certification Training.

QC

Presentation Skills Training.

QC

Interviewing Skills Training.

PI

JAIMIN SHAH

PI

Mo: +91 81609 36190

PI

E-mail: jaiminshah234@gmail.com

Obj

CAREER OBJECTIVE

Obj

Seeking A Responsible Position with an Opportunity for Professional Challenge and Growth to Support and Enhance Co-Operative Objectives of the Company

Exp

EXPERIENCE DETAILS

Exp

Sep’16 to till date with Agros Impex (India) P Ltd, Gandhinagar as Jr. Account officer in Finance Dept. Group Company of FTA HSRP Solutions Pvt. Ltd

Exp

From 1st June’2016 to 31st Aug’2016 I am working with DPS Bearings (P) Ltd, Chhatral as a Senior Accountant.

Exp

Nov’11 to 31st May-2016 with Sintex Industries Ltd, Kalol as an Accountant in Homoeopathy dept. known as Healwell International Ltd is Group Company of

Sintex Industries Ltd.

null

Exp

Day to day activities for cash handling and banking reconciliations

Exp

Maintaining various books of accounts like cashbook, bankbook, sundry creditors,

Exp

sundry debtors, Journal ledger, purchase & sales register.

Exp

Preparation aging & MIS for management information.

Exp

Attending the queries of internal & external auditors.

Exp

Responsible for Petty cash handling.

Exp

Preparing sales Invoices in Tally 7.2 & ERP 9 (Release 4.93)

Exp

Preparing Monthly & Annual Tax working data, challans and VAT, CST

entries.

null

Exp

Maintaining Purchase and Sales inventory.

Exp

Preparing Quarterly TDS challans & Filling TDS returns.

Exp

Preparing VAT & CST data like 201-201A-201B & CST 3B-Purhase detail and Sales

Exp

details and filling monthly and annual return of VAT & CST.

Exp

Preparing “C” Form Data & “F” Form data for management information

Exp

Preparing Service Tax data return filing & service tax payment.

Edu

ACADEMIC

Edu

Qualification University / Result / Grade Passing Year

Edu

Examination

Edu

Board

Edu

Bachelors in Gujarat 51.11 % 2011

Edu

Commerce University

Edu

H.S.C G.S.H.S.E.B. 66.29% 2006

Edu

S.S.C G.S.H.S.E.B. 48.28% 2004