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Exp | Process Level Spoc for seed courses and new referral joining |
Exp | Process Level Spoc for all MIS related data and payouts |
Exp | As Team Leader - HP (Operations): |
Exp | Functioned as Team Leader - maintaining RPC scores week on week; team achieved $20000 in a single shift (unbreakable record) |
Exp | Led a team of 15 Consultants in HP (Semi Tech and Revenue Generation Process) |
Exp | Mentoring team members on areas of opportunities to assist them in meeting their performance goals |
Exp | Ensuring consistent performance on all Critical Performance Measures (CPM’s) |
Exp | Instrumental in maintaining RPC scores week on week Education |
Exp | Increasing Revenue generation\FTE and looking after Span Level MIS reports like productivity, revenue/FTE, etc. |
Exp | Maintaining Leave Planner for controlling absenteeism |
Exp | Carrying out yearly performance appraisal for 15 consultants in the assigned team |
Exp | Maintaining C-SAT scores week on week and facilitating TPR (Total Problem Resolution) and FCR (First Call Resolution) to achieve best scores on every call |
Exp | Performing day to day D-sat Analysis based on scores received |
Exp | Sharing data and action plans accordingly with every single individual at the end of every week |
Exp | PREVIOUS EXPERIENCE |
Exp | Jun’05 - Dec’05 with NIIT Smart Serve, Gurgaon as Executive |
Exp | Jul’03 – May’05 with Sigma Constructions Pvt. Ltd., Kolkata as a Junior Accountant handling payroll, sales tax, income tax. |
Edu | EDUCATION |
Edu | 2008 Post Graduation Diploma in Business Administration (Finance) from SCDL, Pune |
Edu | 2003 Bachelor of Commerce (Hons.) in Accountancy from S.A. Jaipuria College, University of Calcutta with |
Edu | Kolkata, West Bengal |
Edu | 2001 CA Foundation from ICAI Kolkata, West Bengal |
Edu | 2000 HSC in Commerce from K.V. Fort William School, Kolkata with 1st Division |
Edu | 1998 SSC from K.V. Dum Dum School, Kolkata with 1st Division |
Skill | Technical: |
QC | 1999 Certificate course in computer applications from LCC, Kolkata |
Skill | IT Skills: |
Skill | Proficient in Windows Operating Systems, MS Word, MS Excel, and MS PowerPoint |
PI | PERSONAL DETAILS |
PI | Date of Birth: |
PI | 6th November, 1982 |
PI | Address: |
PI | “BLENDS” FLAT No. – 401, S.R. No- 144, Near Aakash Ganga Society, Pimple Saudagar, |
PI | Pune - 411017 |
PI | Languages Known: |
PI | English, Hindi, Bengali |
PI | Refer Annexure for Highlights / Trainings / Projects: |
Exp | SIGNIFICANT ACCOMPLISHMENTS |
Exp | Contributed in: |
Exp | Making the site achieved $11 mark on RPC for the first time under the leadership |
Exp | Acquiring “Maximum Revenue Generating Team” Award for Quarter 3 and 4, 2009 and Quarter 1, 2 and 3, 2010, Quarter 1, 2 and 4, 2011 |
Exp | Acquiring “Best Team Award” in Sep 2009, Jan 2010, May 2010, Jan 2011 and July 2011 |
Exp | Recognized as “Top Quality Analysts” for Quarter 2 and 3 in the Year 2008 |
Exp | Adjudged as Best Mentor for OJT batches in the Year 2007 |
Exp | Credit of receiving the client’s acknowledgement as one of the “Top Performing Associate” in the Year 2006 |
Exp | Successful in getting client’s appreciation as one of the Top Performing Associate depending on the parameters specified by the client and company |
Exp | Pivotal in: |
Exp | Working under Process Quality Team |
Exp | Working as an Auditor for compliance check for the complete MS and MSR queue |
Exp | Achieving $20000 in a single shift (Record Still Unbeaten) |
Exp | Promoted as a Team Leader within 3 months |
Exp | Effectuated revenue to run at a score of 7$ to a target of 11$ just within 3 months |
Exp | Imparted training for revenue generation (as the process was not meeting targets) ensuring better performance |
Exp | Instrumental of achieving low attrition percentage over the last 4 years in Wipro |
Exp | PROJECTS |
Exp | AHT in Retention Process (Churn Management) - Project had an overall impact of 20% better AHT leading to SLA being met |
Exp | GB project on DSAT% in HP as a Team Member - Project had an overall impact wherein the DSAT has improved from 15% to 8%. |
QC | TRAININGS & CERTIFICATIONS |
QC | One day session on "Breaking Boundaries", an initiative of Strategic Leadership Development, Wipro BPO |
QC | Situational Leadership Training for Wipro BPO Team Leaders conducted by DOOR Consultancy South Asia, a leading organization involved with Corporate QC Training |
QC | Skills Transfer Clinic training program for Team Leaders |
QC | TL Academy Technical Competency Program |
QC | Wipro BPO Leadership Development Program |
QC | Attended 1 -day session on 'Coaching Interaction Model' |
QC | Lean Certification Training. |
QC | Presentation Skills Training. |
QC | Interviewing Skills Training. |
PI | JAIMIN SHAH |
PI | Mo: +91 81609 36190 |
PI | E-mail: jaiminshah234@gmail.com |
Obj | CAREER OBJECTIVE |
Obj | Seeking A Responsible Position with an Opportunity for Professional Challenge and Growth to Support and Enhance Co-Operative Objectives of the Company |
Exp | EXPERIENCE DETAILS |
Exp | Sep’16 to till date with Agros Impex (India) P Ltd, Gandhinagar as Jr. Account officer in Finance Dept. Group Company of FTA HSRP Solutions Pvt. Ltd |
Exp | From 1st June’2016 to 31st Aug’2016 I am working with DPS Bearings (P) Ltd, Chhatral as a Senior Accountant. |
Exp | Nov’11 to 31st May-2016 with Sintex Industries Ltd, Kalol as an Accountant in Homoeopathy dept. known as Healwell International Ltd is Group Company of |
Sintex Industries Ltd. | null |
Exp | Day to day activities for cash handling and banking reconciliations |
Exp | Maintaining various books of accounts like cashbook, bankbook, sundry creditors, |
Exp | sundry debtors, Journal ledger, purchase & sales register. |
Exp | Preparation aging & MIS for management information. |
Exp | Attending the queries of internal & external auditors. |
Exp | Responsible for Petty cash handling. |
Exp | Preparing sales Invoices in Tally 7.2 & ERP 9 (Release 4.93) |
Exp | Preparing Monthly & Annual Tax working data, challans and VAT, CST |
entries. | null |
Exp | Maintaining Purchase and Sales inventory. |
Exp | Preparing Quarterly TDS challans & Filling TDS returns. |
Exp | Preparing VAT & CST data like 201-201A-201B & CST 3B-Purhase detail and Sales |
Exp | details and filling monthly and annual return of VAT & CST. |
Exp | Preparing “C” Form Data & “F” Form data for management information |
Exp | Preparing Service Tax data return filing & service tax payment. |
Edu | ACADEMIC |
Edu | Qualification University / Result / Grade Passing Year |
Edu | Examination |
Edu | Board |
Edu | Bachelors in Gujarat 51.11 % 2011 |
Edu | Commerce University |
Edu | H.S.C G.S.H.S.E.B. 66.29% 2006 |
Edu | S.S.C G.S.H.S.E.B. 48.28% 2004 |
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