input stringlengths 13 433 | label stringclasses 77
values |
|---|---|
Why did my payment get declined? | declined transfer |
Will you be able to exchange to EUR? | fiat currency support |
I have to quickly transfer something to China. How long will it take to arrive there? | transfer timing |
Please help me, as my topup amount has been reverted, i did it correctly. I think there is some defect in system. | top up reverted |
There is more than one charge on my account for a transaction. | transaction charged twice |
There's a cash withdrawal on my account that I didn't make | cash withdrawal not recognised |
i didnt do this charge | card payment not recognised |
Needed gas, been delayed for half an hour.Please fix it! | pending top up |
Can i cancel this purchase? | request refund |
My money has gone missing. I had recently added money in, and saw it was there and went through. Now it's missing. What is happening? | top up reverted |
I'm trying to verify my identity but can't figure out how, what do I do? | verify my identity |
There is a transaction showing up several times. | transaction charged twice |
are there any exchange fees | exchange charge |
Is there a way for me to check my balance? | verify source of funds |
Why is my cash withdrawal still pending? | pending cash withdrawal |
While on vacation in Spain I think someone saw my PIN and I now need to change it, can I do this at an ATM in Spain? | change pin |
I believe my card payment were reverted | reverted card payment? |
I tried to top up and suddenly my money disappeared | topping up by card |
beneficiary transfer problems? | beneficiary not allowed |
Is it possible for me to track the card is was mailed to me? | card arrival |
Is it possible to get one of your cards in the European Union? | country support |
I tried to top up with my card but it was declined. I was able to a couple days ago and it worked. Is something wrong? Can you check it for me please? | top up failed |
My statement does not reflect that a refund has been issued | Refund not showing up |
How long does it take for the card to come? | card delivery estimate |
Can I get a disposable card? How many can I have? How often can I use them? | disposable card limits |
Can this app exchange American and English currency? | exchange via app |
Why is there a fee on a card payment? | card payment fee charged |
Hello, in these holidays i have been overcharged on the amount i have withdrawn on one of your ATMs. I did not had any clue about the horrible charges otherwise i would not have withdrawn. | wrong exchange rate for cash withdrawal |
What, if any, is the limit for auto top-up? | automatic top up |
Is it free to transfer money or is there a fee? | transfer fee charged |
I goofed up and used the wrong account. Please help. | cancel transfer |
It's only been a few weeks my my top-up got cancelled | top up reverted |
How long does it take for a transfer to be in my account? | transfer timing |
I have tried using my card for the first time at the ATM of Notting Hill to withdrawal cash but it didn't work. Does this mean my card isn't working? | declined cash withdrawal |
What does it mean when a transfer is "pending"? | pending transfer |
Why did you revert my top-up? | top up reverted |
I have a second credit card from the US. Will you take it? | supported cards and currencies |
Why is it taking so long for my money to appear in my account? I have been waiting a week! | balance not updated after cheque or cash deposit |
What are the charges if I exchange foreign currency? | exchange charge |
Hi, Today i have withdrawn cash from ATM but i got wrong amount and in the app it is showing much more amount than that. | wrong amount of cash received |
Is American Express supported for adding funds? | supported cards and currencies |
Is there a top-up fee if you add money in USD? | top up by card charge |
Where do I go to activate my card? | activate my card |
I was charge a fee that I wasn't told about | transfer fee charged |
I just bought an item and changed my mind. I have not received it yet how can I get refunded. Thank you. | request refund |
How long should it take for my top-up to finish? I've been waiting a while. | pending top up |
I noticed that i got charged extra for using the card. | card payment fee charged |
What do I do if my card gets broken? | card not working |
I was charged twice for the same thing. | transaction charged twice |
I transferred money from the US, How long does it take? | transfer timing |
Somebody made a withdrawal from my account for 500. I have my card so how can this be? Does somebody have a duplicate card or something? Help please. | cash withdrawal not recognised |
What are the steps needed to top up with Apple Pay? | apple pay or google pay |
It's been some time ago that I placed an order and it just isn't coming. At this point just give me back my money because I'm not paying them. | request refund |
I am seeing in the App a diret debit that its not mine | direct debit payment not recognised |
There is a fraudulent payment! | card payment not recognised |
I don't know if I made this payment on my card. | card payment not recognised |
Whats wrong with my currency exchange? | wrong exchange rate for cash withdrawal |
Why was my top-up rejected? | top up failed |
What is the charge for using a Top up card in the US? | top up by card charge |
I Submitted a cheque couple of days ago, nothing happened to my account yet.What could be the possible issue? | balance not updated after cheque or cash deposit |
The cheque I sent a few days ago has not been deposited yet, what is the hold up? | balance not updated after cheque or cash deposit |
Help me! I don't know what my password is. | passcode forgotten |
How long do cheques take to post to your account? | balance not updated after cheque or cash deposit |
I got a €1 extra fee in my statement | extra charge on statement |
Is it normal to be charged an extra fee when paying with my card? | card payment fee charged |
I have an outgoing transaction | pending transfer |
I did all that was asked of me and I am rather frustrated. I don't understand why you just won't credit me my money back. I have contacted the seller and nothing has been done. It's been a week! | Refund not showing up |
I'm interested in what your exchange rates are based on. | exchange rate |
What are the disposable cards used for? | get disposable virtual card |
Is it simple to transfer money using my credit card? | topping up by card |
What is the estimated wait time on a US transfer into my account? | transfer timing |
What is the amount of time transfers usually take from the UK? I had just completed a transfer and nothing seems to be showing up so I need to be sure things are alright. | balance not updated after bank transfer |
still need to get card pin | get physical card |
What services can I use to top up? | apple pay or google pay |
When will my transfer post to my account? | transfer timing |
How old do you need to be to have an account? | age limit |
Do I have to pay extra if I use an international card to top up my account? | top up by card charge |
An extra pound was charged! | extra charge on statement |
Is there any way I could open an account for my daughter? | age limit |
My new card needs activating. | activate my card |
are SWIFT transfers an option? | top up by bank transfer charge |
I see I was charged $1 for a transaction. | extra charge on statement |
My cash withdrawal was declined, why? | declined cash withdrawal |
Remove my account immediately. | terminate account |
Why is my beneficiary being denies? | beneficiary not allowed |
Why did I only receive this much currency? | wrong exchange rate for cash withdrawal |
Why is my transfer not showing | balance not updated after bank transfer |
I had a decline on my card. Why? | declined card payment |
Please help my find out why there is an odd direct debit in my records. | direct debit payment not recognised |
Could I get tracking on the card? | card arrival |
What are the reasons to be charged a fee on card payments? | card payment fee charged |
I was unable to transfer money from my account. | failed transfer |
How do I delete my account now | terminate account |
My card payment is just showing up as pending since forever, what's going on with that, it should be going through at some point? | pending card payment |
Can you tell me what I need to do to have my pin changed? | change pin |
Where is my last money transaction | transfer not received by recipient |
I need to know this, where do my funds come from? | verify source of funds |
I need a quick transfer from China. How long would that take? | transfer timing |
I managed to drunken block my card :(( Help! | pin blocked |
Is it possible to top up using a cheque? | top up by cash or cheque |
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