input stringlengths 13 433 | label stringclasses 77
values |
|---|---|
What is the auto top-up limit? | automatic top up |
How long does it take for the money to show up in my account? | transfer timing |
Which credit card top-ups do you accept? | supported cards and currencies |
How many times can I make a top-up? | top up limits |
How many currencies can I have money in in my account? | fiat currency support |
Recipient has not received the money | transfer not received by recipient |
What is the process for activating my card and using it? | activate my card |
I am inquiring about a $1 charge on my statement. | extra charge on statement |
Where can I find my fund information? | verify source of funds |
My cash withdrawl has the wrong rate of exchange. | wrong exchange rate for cash withdrawal |
What do I do to get ahold of my own card? | order physical card |
I am so angry right now! I went to the ATM and did not get the correct amount of money I chose to withdraw. How could this happen? I need my money and want to know how I can get it ASAP! | wrong amount of cash received |
When traveling, is it possible for it to add money at specific time intervals? | automatic top up |
What are the currency types that I can keep money in. | fiat currency support |
I am looking to transfer some money from my other bank account into this one. | transfer into account |
Are all fiat currencies supported? | fiat currency support |
Why can't the recepient of my money transaction see it? | transfer not received by recipient |
The transfer keeps rejected, I tried to transfer some money to friends but it keeps getting rejected for some reason, Would you please check the issue? | failed transfer |
I am using the app, and I see cash withdrawals that I did not authorize. | cash withdrawal not recognised |
Explain why my top up has been reverted please. | top up reverted |
I'm on vacation in Europe but I desperately need to change my PIN. Can I do this from abroad? | change pin |
Can you tell me why the transfer isn't showing up on my account? | balance not updated after bank transfer |
Please help me with my card. As i have tried to use my card in two different ATMs but repeatedly it was declining by ATM. | declined cash withdrawal |
Where do I pay with my card? | card acceptance |
How many physical cards am I allowed to have? | getting spare card |
Are there limits to businesses that will accept this card? | card acceptance |
I was made to pay a fee for making a transaction with card. | card payment fee charged |
When will my transfer process? | balance not updated after bank transfer |
I put cash in my account, but I don't see it. | balance not updated after cheque or cash deposit |
What happens if my card payment is cancelled? | reverted card payment? |
Why was a payment cancelled on my account? | reverted card payment? |
I see in the app some cash was withdrawn, but it's not mine. | cash withdrawal not recognised |
Why was my account assessed a fee for an ATM transaction? | cash withdrawal charge |
Exchange rate for my card payment is wrong | card payment wrong exchange rate |
Is exchanging currencies one of your app services? | exchange via app |
Why is there a charged fee for debit or credit card payment? | card payment fee charged |
I need my refund | Refund not showing up |
Is there a top up fee for transfer? | top up by bank transfer charge |
I am having issues using contactless payments, could my card be damaged? | contactless not working |
why didnt a transfer to my account process | beneficiary not allowed |
How do I activate and link my new card? | card linking |
Why has my top up been cancelled | top up reverted |
Do the disposable cards have restrictions? | disposable card limits |
I got less cash at the ATM than I asked for. Why? | wrong amount of cash received |
I hope you can help me. My account has been compromised from a different town that I haven't been to. Can you please place a hold on my account until I can make it to the bank? | cash withdrawal not recognised |
I checked my statement and saw a charge of one pound, where is this charge coming from? | extra charge on statement |
My transfer is still pending, why? | pending transfer |
Balance is not up to date. | balance not updated after bank transfer |
I was out today looking forward to paying with my new card, turns out the payment kept getting declined. This is really sad, what's going on? | declined card payment |
I requested a refund for a large order the other day and don't think I received the funds. Can you tell me if you see them or not? | Refund not showing up |
I have a disposable virtual card. Is there a limit to how many times I can use it? | disposable card limits |
Hello. I looked at my account and see that a transaction I tried to do is pending, but I did not complete that transaction. When I was at the ATM, the machine declined my card. Can you make sure that transaction does not go through because I definitely did not receive the money. | pending cash withdrawal |
Why do i have an extra fee on my statement? | extra charge on statement |
What is this €1 charge? | extra charge on statement |
Can you tell me why I haven't received my new card yet? | card arrival |
I was under the impression I can make transfers for free. I made an online purchase for something that was obroad and there's some additional strange fee. I've never seen this before and this isn't fair. | transfer fee charged |
I think my pin has been compromised, what do I do? | change pin |
I paid with my card and got charged an extra fee, what's up with that? | card payment fee charged |
Tell me why my transfer is pending. | pending transfer |
What's the fee for exchange of foreign currencies? | exchange charge |
I want to use cash to top up. | top up by cash or cheque |
Tell me why my transfer was declined. | declined transfer |
My transaction from earlier needs to be reversed. | cancel transfer |
Can you tell me if a credit/refund is coming from a seller? I asked for refund directly from them and am still waiting. It's been a week now and i still havn't seen my refund yet. | Refund not showing up |
Why is there a €1 charge on my statement? | extra charge on statement |
Why is my refund missing in my statement? | Refund not showing up |
Earlier today I took money out the ATM. After checking the app the amount is so much higher than the amount I received. | wrong amount of cash received |
Why am I getting a fee on a card payment? | card payment fee charged |
why cant you just refund me instead of a merchant | Refund not showing up |
There are strange transactions on my account. What should I do if I think someone stole my details? | compromised card |
Could I open an account for children? | age limit |
The refund doesn't show in my account | Refund not showing up |
I got charged for with a fee for paying with my card. | card payment fee charged |
What is the Top up rate charge for using a card in the US? | top up by card charge |
I didn't make a payment at this business. | card payment not recognised |
I have a payment that I didn't make. | card payment not recognised |
How can I exchange to EUR? | fiat currency support |
How do you do exchanges? | exchange rate |
How can you transfer my salary to my correct currency? | receiving money |
I'd like to have it delivered on Saturday. Is that possible? | card delivery estimate |
Can I top up with cash | top up by cash or cheque |
There are a couple payments with my card shown in the app that i really didn't make myself. What's going on with this, does someone has access to my card?! | card payment not recognised |
It seems you keep declining my transfers. Before, it's always worked very well.Just now when I tried to buy something the card was declined. I tried more than once and it was the same thing each time. | declined transfer |
Where would I order a virtual card? | getting virtual card |
I went tot the ATM earlier today and didn't realize this till now but I did not get all the money I requested. I believe my account was charged for 100 but I only got 80. Is there any way we can solve this problem? | wrong amount of cash received |
My accounts been charged a payment for something I didn't make. | direct debit payment not recognised |
Is there a fee when I get cash from an ATM? Is there a limit I can take out? If there is a fee, what is it? | cash withdrawal charge |
why do i have to verify top up? | verify top up |
Someone stole my wallet with my card in it while vacationing in Spain. I really need my card blocked and a new one ordered. | lost or stolen card |
I have a fee showing from last time I used my card. | card payment fee charged |
How do I close my account, since I'm dissatisfied? | terminate account |
Why am I still not able to see the money I deposited a week ago? This is urgent!! | balance not updated after cheque or cash deposit |
My new card isn't in my app, how do I get it in there? | card linking |
Why is there an identity check? | why verify identity |
how long does it take to transfer money, my retailer is waiting | transfer not received by recipient |
Will my GPB update my salary | receiving money |
My wallet got stolen a couple hours ago and now I've seen there already is a withdrawal. Help this is absolutely urgent I don't want to loose more money | cash withdrawal not recognised |
Where do I pay with my debit or credit card? | card acceptance |
Why hasn't my payment shown up yet? | pending card payment |
My top-up was rejected by an app. | top up failed |
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