input stringlengths 13 433 | label stringclasses 77 values |
|---|---|
Why is there a $1 charge on my statement? | extra charge on statement |
Tell me why there is a charge on my cash withdrawl. | cash withdrawal charge |
I can't remember my passcode. | passcode forgotten |
Please help me with the activation of the new card. | activate my card |
What fiduciary currencies are supported for tenure and exchange? | fiat currency support |
I'm not sure where my phone is. Can someone else use the app? | lost or stolen phone |
I made a cash withdrawl and there is a charge. What is this? | cash withdrawal charge |
I am travelling and I was wondering what your exchange rates are | exchange rate |
The exchange rate was incorrect for this item I bought. | card payment wrong exchange rate |
how do I get my card to show in the app? | card linking |
can I top up an apple pay? | apple pay or google pay |
How can I stop someone from using my card after I lost it yesterday. | lost or stolen phone |
I am not happy with your service and request that my account be terminated! | terminate account |
what is this fee for transfering | transfer fee charged |
I withdrew cash abroad and the exchange rate applied is wrong. | wrong exchange rate for cash withdrawal |
I have received my American express in apple play, looks like top up has an issue, please help? | apple pay or google pay |
can I use it in any country? | country support |
I do not see the money I transferred into this account | balance not updated after bank transfer |
Why can I not choose the card i want? | visa or mastercard |
How long will it take for me to get my card? | card arrival |
A withdraw I tried to make at the ATM was declined I don't know why. | declined cash withdrawal |
Waiting for the cash I deposited this morning still | balance not updated after cheque or cash deposit |
How many countries do you work in? | country support |
Can my account have different types of currency in it. | fiat currency support |
I think my card is stolen! | lost or stolen card |
Is there a way for you to find out why my account was deducted from a seller when I didn't approve of it? | direct debit payment not recognised |
Why did my top-up not go through? | top up reverted |
why are all my identity details required | why verify identity |
Where do I activate my card? | activate my card |
How long does it take for transfers to be approved? I sent funds to my girlfriend, and she says that she has not seen any approved funds in her account. | transfer not received by recipient |
I have a direct debit that I did not set up | direct debit payment not recognised |
I'm hoping you can answer my question about a pending transfer that I've had for a while now. I know that all of the account details are correct, so why is it taking so long to go through? | pending transfer |
The app passcode has completely slipped my mind. | passcode forgotten |
can i verify my identity i the app | verify my identity |
how can i get it to add money automatically while travelling | automatic top up |
Can you tell me what the problem with my card is? It was declined at a restaurant today. | card not working |
I have a cash withdrawal that says it's pending, why? | pending cash withdrawal |
Do you charge for transfers? | top up by bank transfer charge |
Can I withdraw money from another bank and transfer it into my empty account? | transfer into account |
I haven't been able to complete any transactions on my card today. Do you know what's wrong? | card not working |
I needed cash today, so I used another provider's ATM, and when I attempted to withdraw, it declined. I just checked it out and I'm still showing my account with that amount pending! I didn't take any money out, it was declined, so I don't want that to be processed as a withdrawal. | pending cash withdrawal |
How can I fix this? The ATM gave me more cash than I'd asked for. | wrong amount of cash received |
Why was I charged an extra fee when using an ATM? | cash withdrawal charge |
I ordered something, and now I have buyer's remorse. Since what I ordered hasn't come yet, can you just cancel the payment since I already know I want a refund for it? | request refund |
My refund is not showing up in my account. Where is it? | Refund not showing up |
Who do I call to activate my new card? | activate my card |
Why is my card payment still pending? | pending card payment |
Tell me why I need top-up to be verified? | verify top up |
I got charged fees for withdrawing cash! | cash withdrawal charge |
Need a new passcode. | passcode forgotten |
Which ATMs accept this circuit board ? | atm support |
I thought you offer crypto top up but it doesn't seem to be right ? Money just disappeared from my account, How it would work ? | top up reverted |
Tell me more about getting a virtual disposable card. | get disposable virtual card |
What currencies do you accept for adding money? | supported cards and currencies |
What does it mean if it says that my payment is pending? | pending card payment |
I was declined when trying to withdrawal cash! | declined cash withdrawal |
The ATM ate my card; how do I get a new one? | card swallowed |
Are there steps to see where my funds come from? | verify source of funds |
I just replaced my phone so do I have to make a new account? | lost or stolen phone |
I need my account checked because it appears there is a problem. I attempted to update my balance yesterday using cheque but it doesn't seem to have worked. Should this not be faster than this? | balance not updated after cheque or cash deposit |
There is a payment I don't recognise! | direct debit payment not recognised |
Someone has taken my phone from my hotel room! | lost or stolen phone |
I just transferred some money into my account and do not see it updated yet, can you assist? | balance not updated after bank transfer |
I can't recognise this Direct Debit payment. | direct debit payment not recognised |
I think there was an error in your exchange rate. | card payment wrong exchange rate |
I've been waiting for a pending transfer to go through for a while now, and don't see any reason why I've been waiting this long. I know that I have the correct account details, so that isn't the problem. | pending transfer |
What is my source of funds? | verify source of funds |
Is verifying my identify important? | why verify identity |
Can I make a contactless payments? | contactless not working |
It has been a couple of hours but I do not see my balance updated, can you help? | balance not updated after bank transfer |
Why was there a transfer fee on my account? | transfer fee charged |
My transfer failed | failed transfer |
I'm in the EU. Can I get one of your cards? | country support |
I was overcharged an additional pound. | extra charge on statement |
I have a strange transaction on my account which appears to pertain to a cash withdrawal I made outside Nandos in Leeds. What is that for? Is it fraud? | cash withdrawal charge |
My card isn't working at all, I need assistance. It's really frustrating. | card not working |
Where is my pin? I don't have it yet | get physical card |
While I was drunk, I goofed my PIN number and your machine ate my card. How can I get it back? | pin blocked |
Where do I find our how to get a physical card? | order physical card |
why is my top up failing | top up failed |
How long does a transfer from the US take? | transfer timing |
Should my top-up be completed by now? | pending top up |
When will my money be in my account? | transfer timing |
I live in the EU - can I get a card? | country support |
What types of foreign money can be used with this service.? | fiat currency support |
Which ATM's am i able to change my PIN? | change pin |
My card hasn't been working for even small transactions today. | card not working |
I think that the card is stolen. What are my next steps? | lost or stolen card |
How do I sign up for a card if I'm in America? | country support |
Where can I find information about where my money came from? | verify source of funds |
The payment for the card did not go through | declined card payment |
There's an error with the rate that is charged. | card payment wrong exchange rate |
Can I mail in a check to top up? | top up by cash or cheque |
What should I do if someone else used my card? | compromised card |
How do I track the card you sent to me? | card arrival |
I have a new card. How do i top it up? | topping up by card |
Do you guys have any age restrictions? | age limit |
I took out some cash from the ATM but it is still showing the transaction is pending. | pending cash withdrawal |
I thought I would have received my new card at this point. | card arrival |
Why was I charged for transferring money? | transfer fee charged |
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