input stringlengths 13 433 | label stringclasses 77
values |
|---|---|
Do you accept cash? | top up by cash or cheque |
If I order a card when does it arrive? | card delivery estimate |
i withdrew cash and dont see it reflected on the balance | pending cash withdrawal |
I purchased something overseas and the incorrect exchange rate was applied. | card payment wrong exchange rate |
It is extremely important that I cancel the transfer I made yesterday and put the money into a different account. Is this possible? | cancel transfer |
what can I do if I got my American Express in Apple Bay but top up is not working? | apple pay or google pay |
I need to reset the passcode. | passcode forgotten |
I noticed that my card was charged more than once for one thing. | transaction charged twice |
I think my card has been compromised in some way. | compromised card |
How many times can I use a virtual card? | disposable card limits |
Let me know when applying extra charges for payments. I just checked the app and saw a fee that I wasn't warned about. | card payment fee charged |
I tried to get money out of an ATM in Notting Hill earlier, but it didn't work. Is my card actually working? It's the first time I tried using it | declined cash withdrawal |
Why has my card been declined? whats the deal? | declined card payment |
Would you please unblock my pin? I don't know why, but it's blocked. | pin blocked |
I want to change my account details. | edit personal details |
I have received my statement but I do not see my refund, why is that? | Refund not showing up |
I can't figure out why a transfer is still pending? | pending transfer |
Will you help me unblock my pin after putting in the wrong pin too many times? | pin blocked |
How do I know if i need a disposable card? | get disposable virtual card |
What is this strange payment in my account? | card payment not recognised |
I don't think my top up worked | top up failed |
Are my contactless settings correct? I tried to use it today but it wasn't working. | contactless not working |
I saw a payment come out of my account for a merchant I don't remember. | card payment not recognised |
What are the steps for changing my passcode? | passcode forgotten |
I lost my wallet and all my cards were in it. | lost or stolen card |
I don't know what my passcode is, can you help? | passcode forgotten |
What fees to you have for top ups? | top up by card charge |
Can you tell me more info about virtual disposable cards? | get disposable virtual card |
What countries are you available in? | country support |
My salary is in GBP. Do I need to configure this somewhere? | receiving money |
How dp i top up with a cheque ? | top up by cash or cheque |
I would like to alter my personal details. | edit personal details |
How do I go about ordering another card? | getting spare card |
The company is no good, please terminate my account. | terminate account |
I lost my phone. Can I disable to app? | lost or stolen phone |
It appears my top-ups have been canceled. | top up reverted |
I want to delete my account. How do I do this? | terminate account |
my cash withdrawal is pending, why? | pending cash withdrawal |
My contactless stopped working today for no good reason. It's not working no matter where I try to use it. Can you please help me fix it? | contactless not working |
What US cards do you accept? I only have 1 other. | supported cards and currencies |
My app is showing a cash balance that I did not receive. | cash withdrawal not recognised |
Can I use my card in another institutions ATM? | atm support |
Hello, I tried to top up with my card, but it didn't work. I just got it a couple days before and it works fine. What's the deal? Can you check into this? | top up failed |
Is there a charge for cash withdrawals? I always thought it was free. | cash withdrawal charge |
I have exceeded the number of PIN attempts | pin blocked |
I made a purchase but never expected to see a fee charged for the transaction. | card payment fee charged |
Will you guys do Visa or Mastercard? | visa or mastercard |
My phone has been lost or stolen | lost or stolen phone |
I prefer mastercard. | visa or mastercard |
I deposited cash into my account, why do I not see it? | balance not updated after cheque or cash deposit |
I have been overcharged. I just changed over Russian Ruble to UK pounds and it was too much. It seems something was wrong with my exchange. | card payment wrong exchange rate |
I would like to terminate my account. | terminate account |
I thought transfers were free, why was I charged? | transfer fee charged |
I got less cash because of the exchange rate. | wrong exchange rate for cash withdrawal |
Help! I think someone has a copy of my card - I still have my card, but a five hundred pound cash withdrawal that I didn't authorize is shown on my account. | cash withdrawal not recognised |
is it possible to top-up with google pay. | apple pay or google pay |
How many disposable virtual cards can you have? | disposable card limits |
My PIN isn't working. | pin blocked |
i dont recognise some of these transactions, i think someone has my card details | compromised card |
Am I allowed to transfer money to a beneficiary? | beneficiary not allowed |
Why can't I use my beneficiary? | beneficiary not allowed |
Do I have a limit to the number of top-ups per day? | top up limits |
I have heard about these disposable virtual cards but don't understand how they work. | get disposable virtual card |
Looking at my account I've noticed a charge that appears to still be in progress. I had attempted to get money out of the machine earlier but the machine seemed to have been broken. I never received my money so will you please look into this for me? I don't want to be charged for money I never actually received. | pending cash withdrawal |
The app can't verify my information for identity proofing purposes. | unable to verify identity |
What kind of cards an currency do you support? | supported cards and currencies |
Where is the card PIN located? | get physical card |
Which foreign currencies can I get transferred into my account? | receiving money |
I have a canceled top-up and wanted to know about it. | top up reverted |
I'm in China and really need a new card. | card about to expire |
I paid with card and was charged a fee that shouldn't be there! | card payment fee charged |
I don't know where this debit transaction on my statement came from. | direct debit payment not recognised |
Are EUR exchanges allowed? | fiat currency support |
I have been waiting over a week. Is the card still coming? | card arrival |
I deposited cash into my account a week ago and it is still not available, please tell me why? I need the cash back now. | balance not updated after cheque or cash deposit |
I don't remember my password | passcode forgotten |
Where can I modify my information? | edit personal details |
Is it acceptable to use either Visa or Mastercard? | visa or mastercard |
Do you accept any card and currency? | supported cards and currencies |
I tried activating my card and it doesn't work how do I solve this problem? | activate my card |
Tell me why my card payment has been declined. | declined card payment |
If i want to change my pin number can I directly from an ATM? | change pin |
My money is gone. I had topped up recently and saw it was there, but now it's disappeared, what's going on? | top up reverted |
Is there something wrong with my ATM Card? Tried using it earlier and it did not work. | declined cash withdrawal |
For SEPA transfers, what kind of charge will be applied? | top up by bank transfer charge |
Why hasn't my refund appeared on my statement? | Refund not showing up |
I received the wrong amount of cash. | wrong amount of cash received |
Is it possible to delete the account? | terminate account |
I contacted a seller about a refund last week but he still hasn't returned my money. I am frustrated and need these funds. Please help me get my money back. | Refund not showing up |
Is there a way to top up using my Apple Watch? | apple pay or google pay |
On a card top-up, where can I verify? | verify top up |
I am having problems with my physical card. | card not working |
What form of identification is accepted? | verify my identity |
With one disposable card how many transactions can i do? | disposable card limits |
My cash withdrawal shows as pending still. | pending cash withdrawal |
Why would my transfer result in a decline message? | declined transfer |
Is there a fee for sending out more cards? | getting spare card |
Can both Visa and Mastercard be chosen? | visa or mastercard |
What is the present state of the exchange rate? | exchange rate |
maximum how many days get the courier? | card arrival |
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