input stringlengths 13 433 | label stringclasses 77
values |
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How do I go about getting an actual card? | order physical card |
I tried using a foreign currency at an ATM, but the ATM provided me an incorrect rate. Why is that? | wrong exchange rate for cash withdrawal |
How simple is it to transfer money into my account? | transfer into account |
How long does a transfer to another country normally take? I check over and over again and see that my transfer is still pending. It's 2018, nothing should take this long. I have confirmed my account information, so there is no error. What is the hold up? | pending transfer |
Give me a refund now!! I am still waiting. | Refund not showing up |
I accidentally chose to exchange GBP, but I need to pick AUD. How can I change it? | exchange via app |
when will my transfer arrive | transfer not received by recipient |
Can you send me the actual card? | order physical card |
please help my transfer go through | failed transfer |
Do top-up limits exist? | top up limits |
Can I purchase with cash or cheque? | top up by cash or cheque |
My PIN got blocked, help. | pin blocked |
Is ordering a new card from China available? | card about to expire |
What do I need to do to get cash back? The ATM gave me the wrong amount that I requested but the app is showing the amount to be correct. | wrong amount of cash received |
How can I change my name because I just got married? | edit personal details |
Can I top up? | top up limits |
Can I use a credit card from the US to top up? | supported cards and currencies |
I made a mistake when making my last transfer, please cancel before it goes thru. | cancel transfer |
My card won't physically work. | card not working |
Why would the app deny my top-up? | top up failed |
I transferred money, why was charged for an extra fee? | transfer fee charged |
My top-up seems to be pending for a long time? | pending top up |
Are there limits as to where my card will be accepted? | card acceptance |
Why is my transfer taking so long to complete? | transfer not received by recipient |
Show me where to order my card. | order physical card |
I need help making this transfer. I keep getting an error. I'm trying to purchase a flat but i need my mortgage payment to go through first. Can you help? | failed transfer |
I didn't see the money I added to my card. | top up failed |
Why would a card payment be declined? | declined card payment |
There is a payment with my card which i definitely did not make by me .Never seen that it before. | card payment not recognised |
The fee charged when I changed rubles into British pounds was too much. | card payment wrong exchange rate |
I received a fee for obtaining cash, is this correct? | cash withdrawal charge |
What is this cash withdrawal on my statement? | cash withdrawal not recognised |
How can I trade currencies with this app? | exchange via app |
Can i have the item refunded? | request refund |
I noticed a different charge while I was taking my money out. | cash withdrawal charge |
How do I actually obtain a card myself? | order physical card |
Salary in GBP has been received. Does it need to be configured into another place? | receiving money |
The top-up is broken. | pending top up |
There was a problem with the exchange rate on a purchase. | card payment wrong exchange rate |
Why didn't I receive the right amount of cash? | wrong amount of cash received |
I want a refund on the things i bought | request refund |
Today I noticed a charge for an ATM withdrawal on my account. Can you please fix this? It's supposed to be no charge. | cash withdrawal charge |
Please send my refund now. | Refund not showing up |
I tried pulling out money at the ATM and it gave me an incorrect amount back. | wrong amount of cash received |
Do you provide cards to people not in the UK? | country support |
Which ATMs am I allowed to get money from? | atm support |
I sent money to a person and they haven't received the payment yet. | transfer not received by recipient |
Do you process SWIFT transfers? | top up by bank transfer charge |
Hello I changed my mind and really need a refund on one of things I bought recently. Can you please cancel the transaction and get me my money back. Pls it's urgent | request refund |
How do I authenticate my top-up? | verify top up |
How do I top up my account with a bank transfer? | transfer into account |
How do I know what my account is set to, I am paid in GBP? | receiving money |
I took out cash from the ATM, but something must have went wrong, My account shows the correct amount of cash I took out, but the ATM didn't give me that amount. How do I get my money back? | wrong amount of cash received |
Why was I charged more than I should have been? | extra charge on statement |
What does pending mean on a cash withdrawal? | pending cash withdrawal |
Do you charge for sending out more cards? | getting spare card |
how do you get exchange rates | exchange rate |
Please can i get a disposable virtual card as well? | get disposable virtual card |
How many days do I have to wait for the transfer to reach my account? | transfer timing |
For what reason must I authenticate the top up? | verify top up |
I am still waiting for a transfer to show up | pending transfer |
My card's expiration date is close. | card about to expire |
I have some transactions on my account I did not make. Can you cancel my card and prevent further use. | compromised card |
What limits are there on the virtual cards? | disposable card limits |
Can I get a new card? | order physical card |
I payed with the card and there was an extra fee? | card payment fee charged |
Can I reactivate my card? I reported it lost and found it this morning in my jacket. | card linking |
I transferred money and it didn't get there. | transfer not received by recipient |
I think I have an extra transfer charge. | transfer fee charged |
I keep checking to see if I've received a refund that I requested from a seller, but I'm not seeing the refund. I need you to help me get the refund. | Refund not showing up |
I sent money and the recipient has not received their money after two weeks. | transfer not received by recipient |
What fiat currencies do you allow exchange with? | fiat currency support |
Where do you export the cards to? | order physical card |
Can you help me with proving my identity? | unable to verify identity |
When will I have access to my pin number? | get physical card |
The card payment I attempted to make failed. | declined card payment |
Why has transferring money resulted in a charge? | transfer fee charged |
A Bank ATM did not give my card back. What do I do now? | card swallowed |
I hope you can help me. Someone has stolen my wallet and now I have noticed that they have been taking money from my account. | cash withdrawal not recognised |
How do I know where I can use my card? | card acceptance |
I was supposed to get a refund but I do not see it on my statement. When is it going to be updated? | Refund not showing up |
Why was I charged a fee for withdrawing money off my card? | cash withdrawal charge |
What is the fee for a cash withdrawal? | cash withdrawal charge |
I have a payment that shows twice | transaction charged twice |
How long will my payment be pending? | pending card payment |
Where did my money go? I'm not able to withdraw it from my ATM. | declined cash withdrawal |
I made a transfer to my friend earlier and she hasn't received it yet. What's the hold up? | transfer not received by recipient |
I'd like to open an account for my children. How can I do that? | age limit |
I have a duplicate payment on my card. | transaction charged twice |
What is the current exchange rate? | exchange rate |
I would like to cancel a transfer...is this possible? | cancel transfer |
I normally have no issues making transfers, so why am I suddenly being told it is not possible? | beneficiary not allowed |
Can someone please help assist me by explaining to me why my pass-code is not working? | passcode forgotten |
I did a cash deposit to my account, but I am not seeing it on my statement. | balance not updated after cheque or cash deposit |
I seem to have a problem here, I bought something about a 2 weeks ago and just now received the payment back into my account and I've already received the item. Can you tell me what is going on here? | reverted card payment? |
I wish to cancel a transfer | cancel transfer |
I haven't received my card and am worried it is lost. | card arrival |
Can I use this app to exchange between dollars and pounds? | exchange via app |
I ordered something online a while ago and I haven't gotten it. I would like a refund. | request refund |
I paid with my card and was charged extra | card payment fee charged |
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