input stringlengths 13 433 | label stringclasses 77
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I urgently need to top-up my card but its getting declined. Please help me in this or advise with other options if any. | top up failed |
Why won't my top up go through? | top up reverted |
Do currency exchanges cost extra? | exchange charge |
I had everything lined up to make a transfer, and then it rejected it. | declined transfer |
Can I have a discount if I exchange currency often? | exchange charge |
I'd prefer a Mastercard. | visa or mastercard |
Where do I go to unblock my PIN? | pin blocked |
HELP! I tried to get cash and it gave me some, but not the right amount! | wrong amount of cash received |
HELP. My account has been deducted already and the Seller says they haven't received the money yet? When can they expect it? | reverted card payment? |
How do I transfer money from one bank account to another? | transfer into account |
How do I top up? | transfer into account |
If I want to send out more cards, do you charge extra for that? | getting spare card |
What locations can I get money from? | atm support |
I've tried several times to make a payment and every time my card is declined? Could my card be locked? I don't know what to do. | declined card payment |
I'm waiting for the ID verification to go through still, so is it too soon to use my account? | why verify identity |
why couldn't I use my card at a store? | declined card payment |
Can you tell my why my funds transfer did not work properly? | failed transfer |
Someone stole my phone, what is my next step? | lost or stolen phone |
I tempted to get some money out of the machine earlier and it did not work.Looking now, the transaction actually shows to still be in progress. I would certainly appreciate someone look into this and let me know what's going on. I definitely do not want to be charged for money I never received. | pending cash withdrawal |
Why am I not allowed to add a certain beneficiary? | beneficiary not allowed |
What are the fees associated with top up via transfer? | top up by bank transfer charge |
What should I do after I've moved and need to update my personal details? | edit personal details |
My transfer failed, why did that happen? | failed transfer |
When will I get my card shipped to me? | card delivery estimate |
I sent a cheque to you a few days ago and the deposit has yet to appear in my account. I need this money, what is the problem? | balance not updated after cheque or cash deposit |
Do you support direct deposits from my employer? | receiving money |
Can I top up my balance with a cheque? | top up by cash or cheque |
Hi, I made a transfer yesterday that I need to reverse. I need to put the money in a different account. | cancel transfer |
My daughter needs to open account. | age limit |
Hi, Today i have tried to make payment by my new card, but payment got declined many times. I am very disappointed, please look into this. | declined card payment |
When will I get my money? It's been too long. | transfer not received by recipient |
Can I change my pin at an atm? | change pin |
Why does it show that my transfer is still pending? | pending transfer |
If I want my son to have his own account is that possible? | age limit |
The cash deposit I made this morning has not been credited to my account | balance not updated after cheque or cash deposit |
Please check the exchange rate for my payment last Saturday. I believe I have been overcharged. | card payment wrong exchange rate |
Can I track the card that was just sent to me? | card arrival |
Several items I have charged this week are appearing twice. Please review my statement and remove any duplicate charges. | transaction charged twice |
Where do I look for cash top up? | top up by cash or cheque |
I was using foreign currency at an ATM, but the rate was typed in wrong. | wrong exchange rate for cash withdrawal |
how to get card pin? | get physical card |
My cash deposit isn't in my account. What happened? | balance not updated after cheque or cash deposit |
I bought something abroad and the exchange rate applied is wrong | card payment wrong exchange rate |
If I exchange currencies on a frequent basis can I receive a discount? | exchange charge |
What is the reason why the transfer shows as pending? | pending transfer |
One of my card payments has reverted | reverted card payment? |
Where is my card? | card arrival |
Why has my top-up failed? | top up failed |
Please help me change my PIN. | change pin |
I would like to make a purchase, however my card has been declined. I would like to ask the reason for this. The past two weeks, the card has been working fine. | reverted card payment? |
what do I need to do if the ATM kept my card? | card swallowed |
What do I do if I detect fraudulent use on my car? | compromised card |
Why did I get charged one pound seemingly randomly? | extra charge on statement |
Can my friend send me money if it is not in US dollars? | receiving money |
I'm still expecting the transaction to be finished | transfer not received by recipient |
why was i charged a small amount | extra charge on statement |
The purchase I made is still pending. | pending card payment |
I was wondering how long does it take for a payment to go thru? It seems my last payment is stuck and hasn't moved. | pending card payment |
There is money missing from my account. | cash withdrawal not recognised |
Are there any restrictions to where I can use my card? | card acceptance |
What is the fee to top-up my account | top up by bank transfer charge |
I forgot my password to get into the app! | passcode forgotten |
Tell me why my balance did not change when I tranferred cash. | balance not updated after bank transfer |
Why was I charged when taking out money? | cash withdrawal charge |
Hey there's a fee for a transfer on my account. Why?! | transfer fee charged |
I'm trying to purchase crypto via the app. I haven't been able to get it to go through. Am I doing something wrong? | beneficiary not allowed |
I don't see any change in my balance. | balance not updated after bank transfer |
There is a payment that is not mine in the App. | card payment not recognised |
Hi, I am facing issue with my card payment while shopping online as payment is getting reverted. I am struggling with this issue around two weeks. Please advise. | reverted card payment? |
I have a transfer waiting. | pending transfer |
How can I request cash back? The ATM just gave me a different amount than what I've been actually charged though... | wrong amount of cash received |
Can you tell me how transferring money into my account works? | transfer into account |
I see a strange payment in my account. | card payment not recognised |
I haven't gotten my credit card in the mail. | card arrival |
Where is my cash deposit in my balance? | balance not updated after cheque or cash deposit |
can you assist me in activating my card? | activate my card |
Am I the only one who can top-up my account? | topping up by card |
I made a purchase earlier today but it is still listed as pending- when will it go through? | pending card payment |
Why hasn't the transaction I did to my friend arrived yet? | transfer not received by recipient |
Can you please tell me why my cash withdrawal is still pending? | pending cash withdrawal |
How can I find your exchange rates? | exchange rate |
Explain to me why a transfer would be declined. | declined transfer |
I have a card that expires in the coming month, do I have to specifically ask for the updated card? | card about to expire |
How do I get my virtual card? | getting virtual card |
I'm pretty frustrated about a pound charge that keeps showing up in my account statement. It's listed in the app as "pending", it never changes, and now I'm thinking someone's hacked my account! | extra charge on statement |
How much will I be charged for a cross-currency exchange? | exchange charge |
I want to know where my money comes from. | verify source of funds |
I tried activating my card and it didn't work | activate my card |
Last week I put a cash deposit into my account and it is still isn't there. | balance not updated after cheque or cash deposit |
A foreign purchase I made has the incorrect rate applied to it. | card payment wrong exchange rate |
For some reason, I'm unable to transfer funds. | beneficiary not allowed |
Can turn my money into another currency? | exchange via app |
Which countries are you available in? | country support |
Where can I order my virtual card? | getting virtual card |
I have a top-up that's still pending and wanted to know about it. | pending top up |
Can I get a refund? | request refund |
What happens if a merchant doesn't accept you payment? | reverted card payment? |
The bank machine didn't give my card back how do I get a new one fast? | card swallowed |
is there a foreign currencies charge? | exchange charge |
My disposable virtual card was rejected. | virtual card not working |
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