input stringlengths 13 433 | label stringclasses 77 values |
|---|---|
My physical card is not working | card not working |
Can you unblock my account? I entered the PIN wrong. | pin blocked |
I need to know what is going on. I'm attempting to purchase a flat and need the money to pay on my initial mortgage payment. I'm only getting an error. Can you find out what's going on and help in making the transfer? | failed transfer |
I am unable to prove my identity | unable to verify identity |
I am still waiting for my card. | card arrival |
Why hasn't my card payment cleared yet? | pending card payment |
Can I have it delivered on a specific date? | card delivery estimate |
I was charged extra. Was the exchange rate for my payment last Saturday wrong? | card payment wrong exchange rate |
Is it possible to get a second card for my daughter? | getting spare card |
What are age requirements for opening an account? | age limit |
I need to modify my details. | edit personal details |
i need to top up by card. | topping up by card |
What steps do I need to take to exchange currencies? | exchange via app |
How can I alteration my PIN? | change pin |
How do I active this card? | activate my card |
I think the bank made a mistake on the exchange rates | wrong exchange rate for cash withdrawal |
How long will it take to verify my account? | unable to verify identity |
I think my card is expiring, what happens then? | card about to expire |
How much will it cost me for a SEPA transfer? | top up by bank transfer charge |
It seems that something went wrong with my exchange. I changed Russian Ruble into UK pounds but have been charged entirely too much! | card payment wrong exchange rate |
Will there be a charge when money is added to my account? | top up by bank transfer charge |
auto-top up option can be found where? | automatic top up |
Are there any specific cash machines that I have to go to in order to change my PIN? | change pin |
Why would you decline my card? | declined card payment |
I can't get money out of the ATM. Is my card actually working? It's the first time I tried using it | declined cash withdrawal |
When I got cash the exchange rate was wrong | wrong exchange rate for cash withdrawal |
I left my phone at the hotel. | lost or stolen phone |
Can I get a refund on an item? | request refund |
I have been charged a pound for something that appears on my statement | extra charge on statement |
The card is non-functional. | card not working |
Can you tell me where my funds come from? | verify source of funds |
May I get an account for my daughter? | age limit |
This fee shouldn't be there after I paid with a card. | card payment fee charged |
I bought an item that I was charged a different exchange rate for. | card payment wrong exchange rate |
There's a card payment I didn't make | card payment not recognised |
My refund has not arrived, and I am unsure why. Who do I contact? | Refund not showing up |
My account was charged a debit payment I don't recognize. | direct debit payment not recognised |
Hurry and refund me, I am waiting | Refund not showing up |
Can it add money automatically while travelling | automatic top up |
I tried my PIN too many times | pin blocked |
What flat currencies do you use for holding and exchanges. | fiat currency support |
How do I edit the personal details on my account? | edit personal details |
The cast deposit from a week ago still is not in my account. Why? | balance not updated after cheque or cash deposit |
How can I tell if my top-up has been cancelled? | top up reverted |
I got charged twice | transaction charged twice |
Which foreign currencies do you accept for adding money? | supported cards and currencies |
I found the card that I thought I lost, and I would like to reactivate it. | card linking |
What is the reason my top-up is still pending? | pending top up |
Can I pick between Visa and Mastercard? | visa or mastercard |
A percentage fee was charged to my withdrawal. | cash withdrawal charge |
I see cash withdrawal activity in the app that is not mine. | cash withdrawal not recognised |
Why do I have to pay extra for using my card? | card payment fee charged |
I need to order a new card, can you please direct me to the virtual cards? | getting virtual card |
Is it possible to get a refund? | request refund |
How can I set a new pin. | change pin |
Hi I'm waiting for a refund for an item I bought. I have contacted the merchant directly but had nothing back. Can you tell me whether or not you are able to refund me for the item? | Refund not showing up |
I received the wrong amount of cash back | wrong amount of cash received |
Even though I made a cash deposit, I am not seeing it in my account. | balance not updated after cheque or cash deposit |
Someone mugged my and stole everything. I can't use the app. What should I do? | lost or stolen phone |
I deposited a check yesterday and im not seeing it posted yet in my account. why is that? can you look into it? | balance not updated after cheque or cash deposit |
Is there a way to reset the passcode? | passcode forgotten |
Does it cost anything to buy something from another country? Like is there going to be hidden transfer fees or currency conversion fees? | transfer fee charged |
What are the reasons why a card payment would be declined? | declined card payment |
Is it possible for a person who lives in the US to get a card? | country support |
I've been waiting since Friday, where is my money? | transfer not received by recipient |
Would you be able to offer me a discount, since I need to exchange currencies frequently? | exchange charge |
There was some money taken from my account that I don't remember paying for. Am I able to look up this transaction which was a few weeks ago to see who took out the money? Im not sure I need a refund just want to check to make sure it's legit. | direct debit payment not recognised |
I think something went wrong, I didn't get the right amount. | wrong amount of cash received |
Help! What should I do? My phone was stolen yesterday. | lost or stolen phone |
Please provide currency exchange rates | exchange charge |
I have an unauthorized direct debit on my account | direct debit payment not recognised |
What do I use to verify my identity? | verify my identity |
My phone was left at a hotel and I can't access the app. | lost or stolen phone |
I have two of the same charges on my account! | transaction charged twice |
Do you have an auto-top function and how do I use it if so? | automatic top up |
Why is the exchange rate wrong for my cash withdrawal? | wrong exchange rate for cash withdrawal |
A withdrawal is showing that I don't recognize | cash withdrawal not recognised |
It seems I've suddenly been charged for my recent ATM cash withdrawal. What's up with that? I though withdrawals are free, you never charged me so far! | cash withdrawal charge |
Why am I being charged the wrong currency exchange when I purchased something abroad? | card payment wrong exchange rate |
Says that my top-up is incomplete? | pending top up |
At what places accept my card? | card acceptance |
I deposited cash this morning, but it's not showing up in my account. Can you tell me where's my money? | balance not updated after cheque or cash deposit |
How can I check on the status of my new card? | card arrival |
How long is a top up supposed to be pending, because an hour is too long! Can you fix this to go through? | pending top up |
Why would the app revert my payment? | reverted card payment? |
Can I make transfers before my identity verification? | why verify identity |
Can I get my friends to add money to my account? | topping up by card |
I'm still waiting for my card that was issued a week ago. What should I do? | card arrival |
How can I go about resetting my passcode? | passcode forgotten |
Why can't I transfer money to a beneficiary | beneficiary not allowed |
What is the length of time for money to reach the account? | transfer timing |
can i see money source? | verify source of funds |
Is there a reason there's an extra fee on my statement? | extra charge on statement |
Why haven't I gotten a virtual card yet? | getting virtual card |
Can I have money transferred into my account at different intervals along my trip? | automatic top up |
How can I get my card out of the stupid ATM that ate it? | card swallowed |
What's the card you sent me's tracking number? | card arrival |
My card was stolen and used to make several purchases. Please freeze my card so no one can use it. | compromised card |
Why does top-up need to be verified? | verify top up |
Can I get a card in person? | order physical card |
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