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[2715.68 --> 2721.14] One thing I can say is that whoever's to blame, it is not the consumer. |
[2721.72 --> 2721.84] Yeah. |
[2721.96 --> 2724.44] So that's a thing. |
[2724.44 --> 2734.58] And I think that for a security vulnerability, it is fair to expect to be receiving support. |
[2735.02 --> 2736.80] And it's not getting done. |
[2736.80 --> 2740.48] And there are multiple issues at play here. |
[2740.48 --> 2751.04] One of which is a symptom of the computer industry's overall inability to responsibly manage itself. |
[2751.54 --> 2764.12] Because I can tell you guys right now, with the margins that they have, many of these companies simply could not afford to roll out all of these updates. |
[2764.12 --> 2768.54] They actually wouldn't have the engineering bandwidth for it. |
[2768.86 --> 2770.36] They actually couldn't do it. |
[2771.04 --> 2776.82] But this sort of points us to an overall larger systemic problem. |
[2777.02 --> 2784.34] And that is that the computer industry and consumers are partly to blame for this as well, has been on a race towards zero. |
[2784.60 --> 2785.30] I don't think so. |
[2785.30 --> 2792.84] You don't think consumers just ultimately turning away from the higher quality product, refusing to spend more for it, and just buying whatever's cheapest. |
[2792.96 --> 2793.84] You don't think that contributes? |
[2794.12 --> 2795.54] I don't think that's happening that much. |
[2796.22 --> 2798.32] Well, remember, this is an ongoing problem. |
[2798.42 --> 2799.52] We're going back 20 years now. |
[2800.14 --> 2805.54] Like, we're going back to when computers were treated like you bought a high-end computer once in a while. |
[2805.66 --> 2808.38] You bought a quality one versus being treated like commodities. |
[2809.50 --> 2813.02] Yeah, but I think consumers are going to do that in any market that you're in. |
[2813.10 --> 2814.16] That's how markets work. |
[2814.16 --> 2818.58] If it's good enough, they'll buy the one that's cheap enough to fit their field. |
[2818.58 --> 2824.14] And when you're looking at, like, gaming consumerism, you're looking at, like, okay, I want to play these games. |
[2824.22 --> 2825.38] I need this level of thing. |
[2825.44 --> 2827.36] And then you'll buy the cheapest thing that can hit that level. |
[2827.48 --> 2828.14] That's... |
[2828.14 --> 2828.46] Okay. |
[2828.68 --> 2830.64] Let me throw a counterargument at you. |
[2830.64 --> 2839.24] Because it's not like there weren't opportunities in the past for people to learn from a mistake. |
[2839.56 --> 2846.64] Like, buying a motherboard from a cheaper vendor, having it be trash, and having their customer support. |
[2846.64 --> 2853.68] I mean, people complain about the customer support of computer hardware manufacturers incessantly. |
[2854.50 --> 2858.02] But then they turn around and they still buy this stuff. |
[2858.34 --> 2864.36] Like, there's an excellent thread over on Hardware Canucks about Canadian warranty service horror stories. |
[2865.84 --> 2874.24] And these resources are out there, but the consumers continue to support vendors that, when you go, when you break it down, |
[2874.24 --> 2880.68] aren't charging enough in order to fully staff their support departments to provide adequate service. |
[2880.78 --> 2884.02] I guess you probably know more because of the sales numbers of being a PM. |
[2884.02 --> 2890.84] Because from my perspective, looking at posts on, like, our forum and my own purchasing habits and the purchasing habits of my friends, |
[2891.26 --> 2895.96] we buy cheaply, but usually within known constructs. |
[2895.96 --> 2898.58] Like, I've dealt with customer service from a few companies. |
[2898.74 --> 2903.28] And I will often buy from those companies or not based on how the customer service went. |
[2903.28 --> 2909.82] So, in the broader scheme of things, it is amazing how much of a difference people will... |
[2910.60 --> 2914.66] It's amazing how many more people will buy something when it is $4 cheaper. |
[2914.96 --> 2918.36] But I feel like that's got to be a thing across all markets. |
[2918.78 --> 2920.66] And the reaction to the market... |
[2920.66 --> 2920.98] How about tools? |
[2921.98 --> 2928.74] Tools is a great example of people buying what they believe is quality because they think it's going to last. |
[2928.74 --> 2932.62] It is hard to break into the market as a cheap, crappy tool manufacturer. |
[2932.62 --> 2936.68] At the same time, you expect to be able to buy a tool and keep it potentially for the rest of your life. |
[2936.86 --> 2938.72] You can go to a computer where you're going to keep it for three years. |
[2938.78 --> 2939.14] Exactly. |
[2939.78 --> 2945.52] So, customer expectations have shaped how much they expect to spend on these things, |
[2945.56 --> 2948.88] which has shaped how much people can make when they sell them. |
[2949.20 --> 2949.28] Like, it's... |
[2949.94 --> 2950.60] Look, I'm not... |
[2950.60 --> 2951.34] To be clear, I'm... |
[2951.34 --> 2951.76] Okay, I should... |
[2951.76 --> 2952.86] Maybe blame is the wrong word. |
[2953.24 --> 2953.50] Yeah. |
[2953.50 --> 2954.98] I don't think customers are to blame. |
[2954.98 --> 2958.76] I think blaming consumers is a difficult thing to do because consumers are going to act like consumers act, |
[2958.80 --> 2959.86] and they'll always act the same way. |
[2960.02 --> 2961.68] Blame is the wrong word here. |
[2961.98 --> 2968.88] But I would say that consumers and manufacturers have contributed to what is an overall systemic problem. |
[2969.08 --> 2969.68] Contributed, sure. |
[2969.88 --> 2970.04] Yeah. |
[2970.34 --> 2971.80] Because we could sit around and... |
[2971.80 --> 2975.80] Like, we've got people saying, you know, they should recall all of these. |
[2975.88 --> 2976.44] They should do this. |
[2976.48 --> 2977.12] They should do that. |
[2977.86 --> 2978.56] That's stupid. |
[2978.68 --> 2979.68] That's basically impossible. |
[2979.68 --> 2982.06] Like, it's just a stupid thing to say because it just doesn't work that way. |
[2982.06 --> 2984.22] And everyone would just lose their computers like... |
[2984.22 --> 2985.28] It's like if... |
[2985.28 --> 2987.58] It's like if we released, um, you know... |
[2987.58 --> 2988.70] Everything would just shut down. |
[2988.90 --> 2989.62] Like, you can't... |
[2989.62 --> 2989.80] Yeah. |
[2990.88 --> 2992.62] Like, the whole internet would just shut down. |
[2992.64 --> 2998.36] Like, we don't actually want a world where MSI, Gigabyte, ASUS, and ASRock just don't exist. |
[2999.00 --> 3000.10] We don't want that. |
[3000.18 --> 3001.10] We have to find... |
[3001.10 --> 3002.94] We have to find a compromise here. |
[3003.44 --> 3008.18] And it seems like they think the compromise is 100 series and up. |
[3008.18 --> 3010.56] And as a... |
[3010.56 --> 3011.14] As a... |
[3011.14 --> 3011.46] Okay. |
[3011.82 --> 3012.08] Here. |
[3012.40 --> 3012.90] As a... |
[3012.90 --> 3019.92] As a customer who's rolling X99 systems in our production machines, I can tell you that |
[3019.92 --> 3022.86] I bought into that and we didn't pay for all the hardware. |
[3023.00 --> 3024.84] As you guys know, we did a video about it. |
[3025.22 --> 3028.22] Um, but we do have money invested into them. |
[3028.22 --> 3033.26] So as someone who invested money into running these machines in a production environment |
[3033.26 --> 3040.12] seven months ago or eight months ago or whatever it was, I am super not impressed that I'm not |
[3040.12 --> 3040.98] getting supported here. |
[3041.10 --> 3046.52] So I don't know where the right compromise is, but I'm not happy about where we are now. |
[3047.24 --> 3051.22] And I guess I don't really have much more to say than that. |
[3051.22 --> 3052.60] Yeah, I... |
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