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[1386.72 --> 1393.14] So to me, what I usually tell junior members of staff is to be like, look, we expect you |
[1393.14 --> 1393.84] to break things. |
[1393.98 --> 1396.68] It's just part of sort of maturing as an engineer. |
[1397.04 --> 1398.76] What is helpful, right? |
[1398.88 --> 1402.62] And even if you follow the, you know, the playbooks and you do the right things and everything |
[1402.62 --> 1404.60] else, you know, sometimes things will go wrong. |
[1404.70 --> 1408.20] Whoever writes these things, how many people have touched the documentation you're looking |
[1408.20 --> 1408.40] at? |
[1408.40 --> 1412.12] There's a chance that they might have overlooked something or they take something for granted |
[1412.12 --> 1414.34] that you as a junior haven't encountered yet. |
[1414.34 --> 1415.40] So you don't take it for granted. |
[1415.54 --> 1416.56] So there's some steps in between. |
[1416.64 --> 1418.94] So there's some unwritten things in between the lines, right? |
[1418.98 --> 1423.82] That are sort of being conveyed that you have not yet matured enough to kind of pick up on. |
[1424.08 --> 1425.94] So just document every step you take. |
[1426.44 --> 1429.34] It's much easier for the team to go back and say, okay, what? |
[1429.54 --> 1432.48] Because the first thing they're going to say is ask you, what did you do? |
[1433.90 --> 1438.12] You know, so after everybody comes down and you can say that, well, these are the steps |
[1438.12 --> 1438.38] I took. |
[1438.50 --> 1441.96] I mean, and that means, you know, literally like even to this day, I do this, right? |
[1441.96 --> 1445.52] If I'm working with a system that I haven't come across before and I don't know what the |
[1445.52 --> 1449.12] side effects are of the things that I'm going to do, I'll literally like in a document |
[1449.12 --> 1453.88] somewhere, literally be copying the commands that I'm issuing the command line, right? |
[1453.88 --> 1457.50] I'm literally going to copy them into this doc and I'm basically, I'm capturing the output, |
[1457.58 --> 1457.72] right? |
[1457.74 --> 1458.30] As I go. |
[1458.88 --> 1460.90] Now, one could say that's sort of extreme. |
[1461.38 --> 1464.48] I mean, again, if there was a playbook for it, if there was some automation, I could just |
[1464.48 --> 1467.02] click the button or it should have come in and let it do its thing. |
[1467.02 --> 1471.54] But if I have to, you know, do this step-by-step thing, that means there's no playbook for it. |
[1471.58 --> 1472.62] That means there's no automation. |
[1472.76 --> 1473.58] There's no script, whatever it is. |
[1473.62 --> 1477.06] So I'm just going to be literally documented what I'm doing step-by-step-by-step. |
[1477.12 --> 1479.14] And if something breaks, I know exactly what broke. |
[1479.62 --> 1483.52] Or if I can't tell what broke, I can ask my team and say, hey, these are the steps I was |
[1483.52 --> 1483.84] following. |
[1484.42 --> 1484.52] Right? |
[1484.58 --> 1487.38] And then nine times out of 10, maybe I'm just lucky. |
[1487.78 --> 1491.02] They'll be like, oh, yeah, this thing you should have done, this command before, you know, |
[1491.04 --> 1491.74] you do this, whatever. |
[1491.86 --> 1493.22] And then we find out, right? |
[1493.74 --> 1497.32] There's a gap in the documentation or a gap in the process or something like that, right? |
[1497.60 --> 1497.78] Yeah. |
[1497.78 --> 1498.74] And you can update it. |
[1499.06 --> 1499.22] Yeah. |
[1499.30 --> 1503.38] So by literally just track what you're doing, that may actually end up helping you. |
[1503.44 --> 1504.28] Hey, guess what? |
[1504.34 --> 1507.82] That might even turn into a playbook or an opportunity for automation for whatever it is that you're |
[1507.82 --> 1508.20] working on. |
[1508.56 --> 1508.76] Yeah. |
[1508.80 --> 1508.98] Yeah. |
[1508.98 --> 1510.68] It's like step one, SSH in. |
[1510.98 --> 1512.84] Step two, check the Go version. |
[1512.84 --> 1515.24] Step three, drop all the database tables. |
[1516.34 --> 1516.66] Whip. |
[1517.16 --> 1518.12] Spot the problem. |
[1519.10 --> 1519.96] It's just pen testing. |
[1520.16 --> 1520.36] It's fine. |
[1520.42 --> 1520.70] Exactly. |
[1520.80 --> 1520.94] Yeah. |
[1521.02 --> 1523.18] You shouldn't be able to do that, really, if you can do that. |
[1523.18 --> 1526.52] I think that's important, though, that they've taken steps because it helps with something |
[1526.52 --> 1526.80] else. |
[1526.90 --> 1529.72] It helps people admit that they've possibly done something. |
[1530.20 --> 1534.76] Who in that early career has got the courage to say, I've mucked up, right? |
[1535.18 --> 1537.26] I potentially have lost you money or time. |
[1537.60 --> 1538.64] Most people are terrified. |
[1539.08 --> 1542.04] And you're terrified legitimately because you've got no experience in the industry. |
[1542.12 --> 1542.68] You're brand new. |
[1543.12 --> 1545.04] You're finally being paid to do something. |
[1545.16 --> 1546.44] And you think you're not very good. |
[1546.62 --> 1546.78] How? |
[1546.78 --> 1549.50] Well, we're long in our career and we probably think we're not very good. |
[1549.86 --> 1551.20] So early career, you're crushed. |
[1551.52 --> 1554.66] And that ability to turn around and go, that might have been me. |
[1555.24 --> 1556.48] I think I did that. |
[1556.78 --> 1558.18] I pressed this button and then it broke. |
[1558.90 --> 1559.72] That's tough. |
[1560.26 --> 1560.40] Yeah. |
[1560.62 --> 1564.28] Well, I think that speaks to the blameless culture that's important. |
[1564.28 --> 1571.14] It's important to reach the point where people aren't punished for these mistakes because the |
[1571.14 --> 1576.46] last thing you want is people, like you say, they bury it, they try and hide it or just |
[1576.46 --> 1579.66] don't tell anybody, which could make the problem much worse. |
[1579.90 --> 1582.52] So yeah, I think that culture plays a big part, doesn't it? |
[1583.06 --> 1583.24] Yeah. |
[1583.38 --> 1585.44] Should always blame systems and not people. |
[1585.80 --> 1585.98] Yeah. |
[1586.32 --> 1587.16] Something went wrong. |
[1587.24 --> 1588.28] It's not the person's fault. |
[1588.44 --> 1590.98] It's why did the system allow the person to do that? |
[1591.12 --> 1591.38] Right. |
[1591.38 --> 1597.66] So like if when Johnny says something that's mean to me, it's not Johnny that I've complained |
[1597.66 --> 1597.94] about. |
[1598.06 --> 1601.56] It's the system that lets Johnny get on a podcast and be horrible to me. |
[1603.00 --> 1603.44] Exactly. |
[1604.04 --> 1606.36] It's part of the system to be mean to you, Matt. |
[1606.48 --> 1607.02] Don't you know? |
[1607.38 --> 1607.70] Indeed. |
[1609.16 --> 1609.80] Oh yeah. |
[1609.94 --> 1611.30] It feels like it sometimes. |
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