| # AegisLM Incident Command Protocol | |
| --- | |
| ## Overview | |
| This document defines the incident command protocol for AegisLM operations, establishing clear roles and procedures during incident response. | |
| --- | |
| ## Incident Command Structure | |
| ### Command Roles | |
| | Role | Responsibility | Authority | | |
| |------|---------------|-----------| | |
| | Incident Commander (IC) | Overall response coordination | Full incident authority | | |
| | Operations Lead | Technical response | Deploy fixes | | |
| | Communications Lead | Stakeholder updates | Public communications | | |
| | Liaison | External coordination | Partner communications | | |
| | Safety Officer | Safety of response team | Stop unsafe actions | | |
| --- | |
| ## Incident Phases | |
| ### 1. Detection & Assessment | |
| ``` | |
| ┌─────────────────────────────────────────────────────────────────────────────┐ | |
| │ DETECTION & ASSESSMENT │ | |
| ├─────────────────────────────────────────────────────────────────────────────┤ | |
| │ │ | |
| │ 1. ALERT RECEIVED │ | |
| │ ├── Automated alert (monitoring) │ | |
| │ ├── Manual report (user/staff) │ | |
| │ └── Security alert (SIEM) │ | |
| │ │ | |
| │ 2. INITIAL ASSESSMENT │ | |
| │ ├── Confirm incident validity │ | |
| │ ├── Determine scope and severity │ | |
| │ ├── Identify affected systems │ | |
| │ │ | |
| │ 3. INCIDENT DECLARATION │ | |
| │ ├── Declare incident (if confirmed) │ | |
| │ ├── Activate incident response │ | |
| │ └── Notify incident commander │ | |
| │ │ | |
| └─────────────────────────────────────────────────────────────────────────────┘ | |
| ``` | |
| ### 2. Response & Containment | |
| ``` | |
| ┌─────────────────────────────────────────────────────────────────────────────┐ | |
| │ RESPONSE & CONTAINMENT │ | |
| ├─────────────────────────────────────────────────────────────────────────────┤ | |
| │ │ | |
| │ 1. CONTAINMENT │ | |
| │ ├── Isolate affected systems │ | |
| │ ├── Block malicious activity │ | |
| │ ├── Preserve evidence │ | |
| │ │ | |
| │ 2. ERADICATION │ | |
| │ ├── Remove threat │ | |
| │ ├── Patch vulnerabilities │ | |
| │ ├── Reset compromised credentials │ | |
| │ │ | |
| │ 3. RECOVERY │ | |
| │ ├── Restore services │ | |
| │ ├── Verify system integrity │ | |
| │ ├── Resume operations │ | |
| │ │ | |
| └─────────────────────────────────────────────────────────────────────────────┘ | |
| ``` | |
| ### 3. Post-Incident | |
| ``` | |
| ┌─────────────────────────────────────────────────────────────────────────────┐ | |
| │ POST-INCIDENT │ | |
| ├─────────────────────────────────────────────────────────────────────────────┤ | |
| │ │ | |
| │ 1. LESSONS LEARNED │ | |
| │ ├── What happened │ | |
| │ ├── How we responded │ | |
| │ └── What we can improve │ | |
| │ │ | |
| │ 2. DOCUMENTATION │ | |
| │ ├── Timeline of events │ | |
| │ ├── Actions taken │ | |
| │ └── Evidence collected │ | |
| │ │ | |
| │ 3. PROCESS IMPROVEMENT │ | |
| │ ├── Update runbooks │ | |
| │ ├── Enhance detection │ | |
| │ └── Improve response │ | |
| │ │ | |
| └─────────────────────────────────────────────────────────────────────────────┘ | |
| ``` | |
| --- | |
| ## Severity Levels | |
| | Severity | Definition | Examples | Response Time | | |
| |----------|------------|----------|---------------| | |
| | **SEV1 - Critical** | Complete service loss, data breach | Full outage, exfiltration | 15 min | | |
| | **SEV2 - High** | Major feature broken | API down, certification failure | 1 hour | | |
| | **SEV3 - Medium** | Feature degraded | Slow response, partial outage | 4 hours | | |
| | **SEV4 - Low** | Minor issue | UI bug, documentation error | 24 hours | | |
| --- | |
| ## Communication Protocol | |
| ### Internal Communication | |
| | Stage | Channel | Audience | Timing | | |
| |-------|---------|----------|--------| | |
| | Detection | PagerDuty | On-call | Immediate | | |
| | Declaration | Slack #incidents | Response team | 15 min | | |
| | Updates | Slack #incidents | All hands | Hourly | | |
| | Resolution | Slack #incidents | All hands | On resolution | | |
| ### External Communication | |
| | Stage | Channel | Audience | Approval | | |
| |-------|---------|----------|----------| | |
| | Initial | Status page | Public | IC only | | |
| | Updates | Status page | Public | IC + Comms | | |
| | Post-Incident | Blog/Report | Public | Advisory Board | | |
| --- | |
| ## Runbook Integration | |
| ### Common Incident Runbooks | |
| | Incident Type | Runbook Location | Status | | |
| |---------------|------------------|--------| | |
| | API Outage | runbooks/api-outage.md | ✓ Complete | | |
| | Database Failure | runbooks/db-failure.md | ✓ Complete | | |
| | Security Breach | runbooks/security-breach.md | ✓ Complete | | |
| | Certification Error | runbooks/cert-error.md | ✓ Complete | | |
| | Data Loss | runbooks/data-loss.md | ✓ Complete | | |
| --- | |
| ## Version Information | |
| | Item | Version | Date | | |
| |------|---------|------| | |
| | Incident Command Protocol | 1.0 | January 15, 2025 | | |
| --- | |
| *This protocol is maintained by the Operations team and reviewed quarterly.* | |