kb/kb_maintenance.md

# 📘 4. How to Maintain and Update a Knowledge Base Effectively
A KB becomes outdated quickly without proactive management.


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## 1. Set Review Cycles


- Product features → every 3 months
- Policies → every 6 months
- FAQs → yearly
- Troubleshooting → ongoing


Assign deadlines and owners.


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## 2. Create a Governance Model


Define who:
- Writes
- Reviews
- Approves
- Publishes


Governance keeps quality consistent.


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## 3. Use Version Control


Track:
- Changelogs
- Archived versions
- “Last updated” dates


Avoid silent updates.


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## 4. Tie KB Updates to Product Releases


Each product update should trigger:
- Article updates
- Screenshot checks
- Removal of outdated content


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## 5. Leverage Feedback Loops


Use:
- Search analytics
- Chatbot fallbacks
- Support interactions
- Agent suggestions


Content evolves with user behavior.