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3,601 | Dear Mr. Bala, Waiting for your reply.so the we can confirm the April 21 payroll. Thanks & Regards, Globe Capital.jpgAnoop Singh Human Resources Globe Capital Market Limited 605, Ansal Bhawan, 16 K. G. Marg, Connaught Place, New Delhi - 110 001|+91-11-30412345 office (Extn.560) www.globecapit... | 13,704 | 5 | 1 | Closed | Anoopsingh | Configuration changes | Product | Configuration | Claims & Reimbursement | Claims and Reimbursments | null | null | 2021-05-21T14:03:00+05:30 | 2021-07-02T10:49:03+05:30 | balakumaran.v@myadrenalin.com, neerajbhardwaj@globecapital.com, dhivya.v@myadrenalin.com, iswarya.s@myadrenalin.com, pankajkumar@globecapital.com, vikaskumar@globecapital.com, purushothaman.govind@myadrenalin.com | balakumaran.v@myadrenalin.com, neerajbhardwaj@globecapital.com, dhivya.v@myadrenalin.com, iswarya.s@myadrenalin.com, pankajkumar@globecapital.com, vikaskumar@globecapital.com, purushothaman.govind@myadrenalin.com | neerajbhardwaj@globecapital.com, dhivya.v@myadrenalin.com, iswarya.s@myadrenalin.com, pankajkumar@globecapital.com, vikaskumar@globecapital.com | null | null | Change Request | ++Looping Purushothaman Best Regards, Balakumaran.v Product Support ________________________________ Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai - 600130. Email: Balakumaran.v@myadrenalin.com<mailto:Balakumaran.v@myadrenalin.... |
3,602 | Hi Team, My Team member Emp No 1630, is unable to complete employee creation activity please help Thanks Mitrapal R B | 13,705 | 5 | 1 | Closed | Mitrapal R B | provided the clarification. | Product | Configuration | null | Workflow | null | null | 2021-05-21T14:10:57+05:30 | 2021-06-15T13:51:30+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Mitrapal R B, We will initiate the session and check on the above-reported concern please provide us a timelin... |
3,603 | ________________________________________________________________________________ Microsoft Teams meeting Join on your computer or mobile app Click here to join the meeting<https://teams.microsoft.com/l/meetup-join/19%3ameeting_YmQ1MGQ5YWEtNWE5NS00YTYxLTgzNTAtNWRmZTllMDAxN2M5%40thread.v2/0?context=%7b%22Tid%22%... | 13,706 | 5 | 1 | Closed | Vinay Dandeli | guided on the same | Product | Service Request | null | Absence, Time and Attendance | null | null | 2021-05-21T14:14:56+05:30 | 2021-06-05T14:48:48+05:30 | null | null | null | null | null | Software Problem | Hi Vinay Dandeli, As per our session, we have executed the holiday scheduler for past date and leave configuration cancellation days modified. Please check and confirm Regards, Ramachandran J Adrenalin eSystems Pvt Ltd |
3,604 | ________________________________________________________________________________ Microsoft Teams meeting Join on your computer or mobile app Click here to join the meeting<https://teams.microsoft.com/l/meetup-join/19%3ameeting_YmQ1MGQ5YWEtNWE5NS00YTYxLTgzNTAtNWRmZTllMDAxN2M5%40thread.v2/0?context=%7b%22Tid%22%... | 13,707 | 5 | 1 | Closed | Vinay Dandeli | Guided on the same | Product | Clarification | null | Absence, Time and Attendance | null | null | 2021-05-21T14:18:15+05:30 | 2021-06-05T14:48:49+05:30 | ramachandran.j@myadrenalin.com | ramachandran.j@myadrenalin.com | null | null | null | Clarification | Hi Vinay Dandeli, As per our session, we have executed the holiday scheduler for past date and leave configuration cancellation days modified. Please check and confirm Regards, Ramachandran J Adrenalin eSystems Pvt Ltd |
3,605 | Employee unable to Login into HRIS mobile app getting below error kindly contact to administrator as contact no. Is not updated. | 13,708 | 5 | 3 | Closed | Shabin Velliyathparambil | Contact to be updated against the employee | Product | Clarification | null | Employee Information | null | null | 2021-05-21T14:32:52+05:30 | 2021-06-05T17:49:24+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 Edg/90.0.818.62 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Shabin Velliyathparambil, As discussed, In contact details employee's work mobile number... |
3,606 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi, AR refers to Attendance Regularization right? This employee has 3 approved ARs between April 29 - May 17 but none appears in this Attendance Repo... | 13,709 | 5 | 1 | Closed | TAMMY JIMENEZ | Clarifications provided | Product | Clarification | null | Absence | null | null | 2021-05-21T14:39:13+05:30 | 2021-05-31T09:12:22+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Clarification | Hi TAMMY JIMENEZ, Please be informed that, if the employee has an AR and the sign-in and sign-out for the day, system will show as Present and not as AR unless the employee has only AR for the day. The attendance calendar will get updated as Present as well the Attendance Report., Got it. So it means that if the emplo... |
3,607 | Hello Team, As discussed I have share the Excel for the user not sync and issue in AD | 13,710 | 4 | 3 | Resolved | Siddarth Tyagi | When the employee is deactivated the employee code is appended to email Id. When employee is re initiated the email id is not updated. We I'll check fes ability to customized the email I'd. | Customization | Clarification | null | Customization | null | null | 2021-05-21T14:40:15+05:30 | 2021-05-21T20:19:38+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.150 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Siddarth Tyagi, We will check and update the same. Thanks & Regards, Adrenalin Support 044... |
3,608 | Dear Sir/Madam, Please request to help on the update of weekly off . Kindly do the needful. Thanks & Best Regard Jagadish.K.C | 13,711 | 5 | 3 | Closed | Jagadish | Done the changes | Product | Data Correction | null | Workflow | null | null | 2021-05-21T15:20:06+05:30 | 2021-06-08T14:50:11+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Jagadish, We will initiate the session and check on the above-reported concern please provide us a timeline... |
3,609 | Dear Team, even though we have done inactive for self clearance of FTC employee , it was reflecting in Final closer : NBHC06187 NBHC06198 NBHC06218 NBHC06208 NBHC06150 NBHC05720 NBHC06188 ... | 13,712 | 5 | 3 | Closed | Supulaxmi Konar | Clarification. | Product | Clarification | null | Separation Management | null | null | 2021-05-21T15:27:19+05:30 | 2021-06-05T16:49:25+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 Edg/90.0.818.62 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Supulaxmi, We are working on it and update you on the status shortly. Regards, Judhis... |
3,610 | Hi, Pls reopen below forms on priority. 333933 L.Binoy Roy 900605 Gowsigan V 900663 Prashanth R T 900409 Muthanna G M 50206 Prashant Yadav 900102 Solaimalai 900142 Manoj Kumar N 717410 Vijay Kumar S Gyanamayee Swain HR IT Consultant [Description: Description: Description: cid:image001.gif@... | 13,713 | 5 | 3 | Closed | Gyanamayee Swain | Service request | Customization | Service Request | null | Performance Appraisal | null | null | 2021-05-21T15:42:30+05:30 | 2021-06-05T16:49:26+05:30 | ask.adrenalin@myadrenalin.com, gowtham.n@myadrenalin.com, myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com | ask.adrenalin@myadrenalin.com, gowtham.n@myadrenalin.com | myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com, gowtham.n@myadrenalin.com | null | null | Service Request | Hi Gyanamayee, Please open your Anydesk and call us once you are available to provide a remote session for this cleanup request. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 9047106688 / 8072250167 , Hi Gyanamayee, As requested, we have move... |
3,611 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Ram, The below query is not resolved. This is a re joining employee and while creating employee I had selected that she is a re joining case still i... | 13,714 | 5 | 1 | Closed | Nidhi Shah | data correction | Customization | Data Correction | Employee Creation | Employee Information | null | null | 2021-05-21T15:44:18+05:30 | 2021-07-20T15:00:23+05:30 | ask.adrenalin@myadrenalin.com, arpita.shirsat@axismf.com, ramachandran.j@myadrenalin.com | ask.adrenalin@myadrenalin.com, arpita.shirsat@axismf.com, ramachandran.j@myadrenalin.com | arpita.shirsat@axismf.com, ramachandran.j@myadrenalin.com | null | null | Service Request | Hi Nidhi Shah, As discussed, we have cleared the Adhaar and PAN number for the old employee ID and now employee can submit the employee details. Please check and confirm. Regards, Ramachandran J Adrenalin eSystems Pvt Ltd |
3,612 | Update the employment status as "confirmed" and confirmation date of the attached list of employees. Incident INES00384653 VARSHA LEYA MATHEW 9072604064 | 13,715 | 5 | 1 | Closed | Rohit Ritolia | Confirmation date and confirmation status update | Product | Data Correction | null | Confirmation Management | null | null | 2021-05-21T15:52:57+05:30 | 2021-06-06T00:53:41+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rohit Ritolia, We will change the reported employee's confirmation details and update the status to you., Hi Rohit ... |
3,613 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Mr. Wasim, Please reopen training attendance form for - Cable tray accessories and their application Batch 2 dated 12th May 2021. The training ... | 13,716 | 5 | 3 | Closed | Kirti Ghule | Backend Update | Customization | Data Correction | null | Training Management | null | null | 2021-05-21T16:17:55+05:30 | 2021-06-08T17:49:22+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Service Request | Hi Kirti Ghule, Please be informed,this activity to reopen training will take some time as this involves multiple tables to be checked and updated,we would be able to provide a status update after analysing the same,hence we will update by Monday EOD Regards Wasim, Hi Kirti Ghule, Please be informed, we have now... |
3,614 | Dear Team, Where do i key in the previous employment Gross Salary, EPF and Tax amount in the system? This is so that your system can add together the previous remuneration and this month's remuneration to calculate this month tax. Thank you. | 13,717 | 5 | 3 | Closed | Teoh Sue En | Clarification | Product | Clarification | null | Personal Data | null | null | 2021-05-21T16:29:01+05:30 | 2021-06-15T11:49:27+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Teoh Sue En, Can you please check the component in component master form for checking is there any component ... |
3,615 | As per the employee Attendance Calendar, She is not having any LOP, but in May 2021 Salary bill 0.5 LOP. Please check and update Sample Employee Codes 10067 ^ Saranya V S 10086 ^ Sheeba K 50876 ^ Jerin Jacob Paul (One day LOP) INES00384684 JERIN JACOB PAUL 9946210255 | 13,718 | 5 | 1 | Closed | Rohit Ritolia | provided the RCA and solution | Product | Data Correction | null | Salary | null | null | 2021-05-21T16:41:41+05:30 | 2021-06-05T23:49:17+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rohit Ritolia, During the check, we found that the bulk AR records to regularized the current pay cycle were up... |
3,616 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Ram, Employee has by mistake applied for Quarantine leave and it is approved by his manager, however under leave cancel he is not able to see QL to ... | 13,719 | 5 | 1 | Closed | Nidhi Shah | Leave configuration leave cancel days modified | Product | Configuration | Leave Management | Time and Attendance Management | null | null | 2021-05-21T16:47:42+05:30 | 2021-07-20T13:43:12+05:30 | ramachandran.j@myadrenalin.com, ask.adrenalin@myadrenalin.com, hr@axismf.com | ramachandran.j@myadrenalin.com, ask.adrenalin@myadrenalin.com, hr@axismf.com | hr@axismf.com | null | null | Clarification | Hi Nidhi Shah, As checked, the leave cancellation days was 30 hence not showing so we have modified the same to 60 days. Employee can raise the leave cancellation for the leave raised. Please check and confirm. Regards, Ramachandran J Adrenalin eSystems Pvt Ltd |
3,617 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Team, Please delete the below two categories for attendance regularization: Will be on Duty/Official Tour Will be on Training Hope there are n... | 13,720 | 5 | 1 | Closed | Vivek Raj | inactive the attendance regularization category | Product | Configuration | null | Absence, Time and Attendance | null | null | 2021-05-21T16:58:37+05:30 | 2021-06-05T17:49:27+05:30 | ask.adrenalin@myadrenalin.com, palak.sodhi@ayefin.com | ask.adrenalin@myadrenalin.com, palak.sodhi@ayefin.com | palak.sodhi@ayefin.com | null | null | Change Request | Hi Vivek Raj, As requested, we have inactive the mentioned regularization category. Henceforth, it is not reflect under 'Attendance Regularization' form. Also we verified that other categories are not allow the future date regularization. If you want to check the same kindly navigate to 'Form Master' and select form n... |
3,618 | Dear Concern, Kindly truncate all the employee leaves except RH & Comp-off. Yugandhara 9867553818 | 13,721 | 5 | 3 | Closed | Yugandhara Chavan | Service request | Product | Service Request | Leave Management | Time & Attendance Management | null | null | 2021-05-21T17:07:57+05:30 | 2021-06-19T17:48:12+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Yugandhara Chavan, Noted on your request ,we will connect on Monday first half and truncate the Leaves of th... |
3,619 | Hi Balaji, The below onasite candidate completed the pre joining formalities. But the details are not reflected in the pre joining validate page nor id creation page. Please check and confirm to create the id. [image: image.png] Warm Regards, Peter Wilson | Human Resources | Intellect Design Are... | 13,722 | 5 | 1 | Closed | Peter Wilson | job request code was unavailable | Customization | Data Correction | null | Employee Information | null | null | 2021-05-21T17:13:22+05:30 | 2021-06-06T10:49:31+05:30 | balaji.damodaran@intellectft.com, dhivya.v@myadrenalin.com, jayakrishnan.n@myadrenalin.com, shalini.upendran@intellectdesign.com, myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com | balaji.damodaran@intellectft.com, dhivya.v@myadrenalin.com, jayakrishnan.n@myadrenalin.com, shalini.upendran@intellectdesign.com | myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com, jayakrishnan.n@myadrenalin.com, shalini.upendran@intellectdesign.com | null | null | Clarification | Hi Peter Wilson, We have addressed the concern raised on Candidate not reflecting in Employee Creation. Please verify and let us know in case of any queries. Thanks and Regards, Dhivya . V, Hi Dhivya, The issue has been resolved and created the id. Thanks. Warm Regards, Peter Wilson | Human... |
3,620 | P0465 ^ Shobhit Sahay | 13,723 | 5 | 3 | Closed | Surendra Kumar | competencies removed | Customization | Data Correction | null | Goal Management | null | null | 2021-05-21T17:13:36+05:30 | 2021-05-22T12:28:50+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Surendra Kumar, Duplicate competencies are removed, request you to please verify and let us know in case of ... |
3,621 | Incorrect S+2 submitted by approver Abhinav Misra for employee Priyanka Kukreja. Emp. ID P2617. This needs to be re-assigned on S2 Abhinav Misra (P1399) tray for again for correction. | 13,724 | 5 | 4 | Closed | Pratap Singh | rolled back to saved status | Customization | Data Correction | null | Goal Management | null | null | 2021-05-21T17:41:06+05:30 | 2021-05-27T11:07:54+05:30 | surendra.kumar@pnbhousing.com | surendra.kumar@pnbhousing.com | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/13510, Hi Pratap Singh, As discussed over the call, please let us know whether we can rollback the Self Apprai... |
3,622 | Dear Gowtham Pls resolve below error while getting updating contact details for 111297-Twarit Basant. [cid:image001.png@01D74E6A.28978EC0] Thanks and Regards, Vinay Kumar Singh Senior Design Engineer - Corporate IT, Tata Consulting Engineers Limited, Unit no NB 1502 & SB 1501, 15th floor, Empire Tower, ... | 13,725 | 5 | 2 | Closed | Vinay Singh | Duplicate deletion in contact details history table | Product | Data Correction | null | Employee Information | null | null | 2021-05-21T17:53:19+05:30 | 2021-06-07T09:55:50+05:30 | gowtham.n@myadrenalin.com | gowtham.n@myadrenalin.com | gowtham.n@myadrenalin.com | null | null | Software Problem | Hi Vinay, Please join the below Zoom link to look into the reported concern, https://us02web.zoom.us/j/88300754910?pwd=Z3hoUFlnaGw3N0JvWFI2YmM2SFZNZz09 Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 9047106688 / 8072250167 , Hi Vinay, As conf... |
3,623 | Dear Judhi, Unable to upload CTC of following employee , error is coming as inactive employee but they are active employee and they are new joinee , this problem we facing every month , Kindly resolve. NBHC06307 NBHC06312 NBHC06314 NBHC06315 NBHC06324 NBHC06327 ... | 13,726 | 5 | 3 | Closed | Supulaxmi Konar | Clarification. | Product | Clarification | null | Pay process | null | null | 2021-05-21T17:59:43+05:30 | 2021-06-06T17:49:34+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 Edg/90.0.818.62 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Supulaxmi, We understand that you are unable to upload CTC for below employees as it shows... |
3,624 | Recruiter Abhishek Ram Vacancy code 2021313 | 13,727 | 5 | 4 | Closed | Surendra Kumar | size exceeded the limit, updated in web config | Product | Data Correction | null | Offer Management | null | null | 2021-05-21T18:01:04+05:30 | 2021-05-29T19:26:54+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, This requires urgent please get it checked., Hi Surendra Kumar, We will check on the reported query and update... |
3,625 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Pslc check this report. PMS GOAL SETTING STATUS [image: image.png] -- Thanks & Regards, *Jatinder Kumar Sharma* *Deputy Manager - Hum... | 13,728 | 5 | 3 | Closed | Jatinder Kumar Sharma | clarification | Product | Clarification | null | Performance Management | null | null | 2021-05-21T18:04:09+05:30 | 2021-06-10T11:52:06+05:30 | ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com | ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com | null | null | null | Clarification | Hi Jatinder Kumar Sharma, We will check on the reported form and update you the status. Thanks & Regards, Mohamed Moosa A, Hi Jatinder Kumar Sharma, As discussed, we have analyzed and observed that the reported form is already inactivated/removed post the up gradation, only form name is reflecting in the... |
3,626 | Hi, UAT database is restored please support to connect the application to the configurations. | 13,729 | 5 | 3 | Closed | Sandesh | Done the changes. | Product | Data Correction | null | Application Access Management | null | null | 2021-05-21T18:17:24+05:30 | 2021-06-03T14:39:43+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.102 Safari/537.36 Edge/18.19041 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Sandesh, As discussed, Please connect to the below link. https://fastsupport.gotoassist.com/... |
3,627 | Gaurav Singh (P1213) Not able to submit self appraisal. Self appraisal: Error "please select rating in goals" "please select rating in competencies" | 13,730 | 5 | 4 | Closed | Pratap Singh | rating not provided | Customization | Configuration | null | Goal Management | null | null | 2021-05-21T18:18:22+05:30 | 2021-05-27T11:07:39+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/13539, Hi Pratap Singh, As discussed over the call, the ratings is currently blank in the Self Appraisal form f... |
3,628 | Dear Judi, Kindly transfer Confirmation appraisal of NBHC05593 - KEERTHANA S KANDE to NBHC01882 - Vishal Mishra s queue . Regards, Supulaxmi Konar Hr-Operation | 13,731 | 5 | 2 | Closed | Supulaxmi Konar | Clarification. | Product | Clarification | null | Confirmation Management | null | null | 2021-05-21T18:22:58+05:30 | 2021-06-05T23:49:18+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 Edg/90.0.818.62 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Supulaxmi, We will transfer below confirmation appraisal and update you on the status shor... |
3,629 | Hi, For below employees, the email id is populated differently in Employee Detail 1 Report and Employee Detail 2 report. Please look into. Correct data is in Employee Detail 2 report Employee Id Employee Name Employee Detail 1 report Employee detail 2 report C57038 Himadri Chatterjee himadri@iiflinc.com hi... | 13,732 | 5 | 1 | Closed | Esha Patil Padwal | Data correction | Product | Data Correction | null | Setup HRMS | null | null | 2021-05-21T18:40:48+05:30 | 2021-06-08T18:50:31+05:30 | kalpesh.j@myadrenalin.com | kalpesh.j@myadrenalin.com | null | null | null | Clarification | Hi Esha Patil Padwal, As reported query says, mail id shows incorrect in the application, hence we will get connect from our end and check the same and revert accordingly. Thanks & Regards, Ganapathi Raj.K MN: +91-9944849693 | LL: 044 3024 7425, Hi Esha Patil Padwal, During analysis, we observed that email id... |
3,630 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team, Below two employees are not able to submit their goal setting page as per attached mails received for error displayed as "Weightage must b... | 13,733 | 5 | 1 | Closed | Pallavi Karekar | Changed DOJ eligibility and executed scheduler via backend | Product | Service Request | null | Goal Management | null | null | 2021-05-21T18:53:22+05:30 | 2021-06-08T12:48:51+05:30 | ask.adrenalin@myadrenalin.com, vishal.mulgaonkar@ageasfederal.com, amolika.uplekar@ageasfederal.com | ask.adrenalin@myadrenalin.com, vishal.mulgaonkar@ageasfederal.com, amolika.uplekar@ageasfederal.com | vishal.mulgaonkar@ageasfederal.com, amolika.uplekar@ageasfederal.com | null | null | Service Request | Hi Pallavi, It seems you are on another call, request you to please call me back once available to provide remote session for the reported query. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 9047106688 / 8072250167 , Hi Pallavi, As showcased, the... |
3,631 | Hi, Urja More has joined us on 11th Feb 2021, but sick leave is not been credited to her account. Please resolve the same. Regards Moonmoon | 13,734 | 5 | 3 | Closed | Moonmoon Mukherjee | Configuration changes need to be done by customer | Product | Configuration | Attendance Management | Employee Information | null | null | 2021-05-21T19:53:16+05:30 | 2021-06-24T21:50:00+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Moonmoon Mukherjee, We can understand that the respective employee unable to view sick leave balance in their ... |
3,632 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Praveena, As discussed, the link is removed in on live as well. But I am not able to add new participants in the live survey. I have shared a video... | 13,735 | 5 | 1 | Closed | Nidhi Shah | Not applicable to add all employees post live | Product | Clarification | null | Job Data | null | null | 2021-05-21T21:14:02+05:30 | 2021-06-16T14:49:10+05:30 | praveena.v@myadrenalin.com, sailakshmi.s@myadrenalin.com, arpita.shirsat@axismf.com, ravisankar.s@myadrenalin.com, ramachandran.j@myadrenalin.com, azhar.m@myadrenalin.com, sandip.bhalkar@myadrenalin.com, ask.adrenalin@myadrenalin.com | null | sailakshmi.s@myadrenalin.com, arpita.shirsat@axismf.com, ravisankar.s@myadrenalin.com, ramachandran.j@myadrenalin.com, azhar.m@myadrenalin.com, sandip.bhalkar@myadrenalin.com, ask.adrenalin@myadrenalin.com | null | null | Clarification | Hi Nidhi Shah, We will check and update you on the URL to be removed on the survey creation. Regards, Ramachandran J Adrenalin eSystems Pvt Ltd, Hi Nidhi Shah, As per our analysis, Adding all employees to the survey is not applicable post survey went on Live. Before making the survey to Live the employ... |
3,633 | Hi Rumana, i have uploaded the shift roaster for the month of May'21 for Ankita Agarwal (0921 - emp ID) for the below mentioned dates multiple time (Successfully uploaded status). 6th & 7th May 2021 - Regularization & OT Due to this reason the employee is unable to regularize the attendance and apply OT. ... | 13,736 | 5 | 4 | Closed | Judaea Vanbuerle | shift already roasted | Product | Clarification | null | Shift and Scheduling | null | null | 2021-05-21T21:48:05+05:30 | 2021-05-26T11:26:54+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:88.0) Gecko/20100101 Firefox/88.0 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12407, Hi Judaea Vanbuerle, As per the reported query we understood shift is not reflecting. We will check and update the status ... |
3,634 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team We request you to deactivate the below mentioned emp id immediately at back end. Please deactivate the Id at the back end and also ensu... | 13,737 | 5 | 1 | Closed | Balaji Damodaran | deleted based on requisition | Product | Data Correction | null | Employee Information | null | null | 2021-05-21T22:58:27+05:30 | 2021-06-10T15:48:38+05:30 | ask.adrenalin@myadrenalin.com, dhivya.v@myadrenalin.com, jayakrishnan.n@myadrenalin.com, balakumaran.v@myadrenalin.com, srujana.m@myadrenalin.com | ask.adrenalin@myadrenalin.com, dhivya.v@myadrenalin.com, jayakrishnan.n@myadrenalin.com, balakumaran.v@myadrenalin.com, srujana.m@myadrenalin.com | dhivya.v@myadrenalin.com, jayakrishnan.n@myadrenalin.com, balakumaran.v@myadrenalin.com, srujana.m@myadrenalin.com, balaji.damodaran@intellectdesign.com | null | null | Service Request | Dear Balaji, As discussed over the call, it is not recommended to remove employee data, however post requisition we have removed the employee data from Intellect Database in HRMS and Payroll Employee Master data. Please verify and let us know. Thanks and Regards, Dhivya . V, Hi Dhivya thanks f... |
3,635 | Dear Vijaya, Please find the below path and Upload the COVID19 Letter and category name will be "COVID19" and Type will be "Public". C:\Users\Administrator\Desktop\Sandip Chanda- Arohan\COVID-19 Thanks, Sandip Chanda 8585059226 | 13,738 | 5 | 4 | Closed | Sandip Chanda | Covid 19 letters has been uploaded | Product | Clarification | null | Employee Information | null | null | 2021-05-21T23:51:38+05:30 | 2021-05-27T09:44:52+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/13425, Hi Sandip Chanda, As per your request, we have uploaded the Covid letters in Employee Attachments. ... |
3,636 | Employee ID Functional Manager New reporting to APL00009 APLFT10000 APLFT10000 | 13,739 | 5 | 4 | Closed | Vidyasagar | updated as requested | Product | Data Correction | null | Employee Information | null | null | 2021-05-22T11:38:18+05:30 | 2021-05-31T12:17:29+05:30 | balakumaran.v@myadrenalin.com | balakumaran.v@myadrenalin.com | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vidyasagar, As requested, the Reporting changes are done. Please verify and let us know in case of any querie... |
3,637 | Dear Team, Please help to change the New joiner "Pay Process Status" in EBI(Employee Basic Information) upload form | 13,740 | 5 | 4 | Closed | Madhukara H S | Provided the clarification. | Product | Data Correction | null | Workflow | null | null | 2021-05-22T12:06:27+05:30 | 2021-06-08T10:49:56+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:40.0) Gecko/20100101 Firefox/40.0 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/13588, Hi Madhukara H S, Using the "Employment Data Change - Additional Fields" form can change the Pay process status. Using the Data Upload form also ... |
3,638 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Judhi, Please refer attached screen shot in which employee is not able to update his pan no. Rgds Manoj Tiwari From: Prabhat Singh [mailto:... | 13,741 | 5 | 1 | Closed | Manoj Tiwari | Clarification. | Product | Clarification | null | Employee Information | null | null | 2021-05-22T12:32:00+05:30 | 2021-06-08T14:50:11+05:30 | ask.adrenalin@myadrenalin.com, judhistira.m@myadrenalin.com, jitendra.chaturvedi@nbhcindia.com | ask.adrenalin@myadrenalin.com, judhistira.m@myadrenalin.com, jitendra.chaturvedi@nbhcindia.com | jitendra.chaturvedi@nbhcindia.com | null | null | Software Problem | Hi Manoj, We understand that you are unable to update PAN for employee NBHC06426. We will check and update you on the status shortly. Regards, Judhistira.M, Hi Manoj, As discussed, PAN field is disabled for Employee details form hence employees will not be able to update PAN. But this field is enabled fo... |
3,639 | Dear Team, Please activate the following employee with new DOJ 15th May 2021 Employee ID Name 11217 Yancy Zelko Kind Regards, Nuwan Deeptha Dissanayake Deputy Manager - Human Resources [cid:04_c39202b1-4557-4a36-a62c-ff5f806c11b0.png]<http://www.transmaldivian.com/> V... | 13,742 | 4 | 1 | Resolved | Nuwan Dissanayake | done reactivation | Product | Service Request | null | Employee Information | null | null | 2021-05-22T12:43:39+05:30 | 2021-05-22T16:36:34+05:30 | dhivya.v@myadrenalin.com, ask.adrenalin@myadrenalin.com | dhivya.v@myadrenalin.com, ask.adrenalin@myadrenalin.com | null | null | null | Clarification | Hi Nuwan Dissanayake, We have done the reactivation for the shared employee, please verify and let us know in case of any queries. Thanks and Regards, Dhivya . V |
3,640 | Dear Dhivya, As discussed PFA details and remove the transactions of yesterday. | 13,743 | 5 | 4 | Closed | Tirupathiraju | done the required correction | Product | Data Correction | null | Absence, Time and Attendance | null | null | 2021-05-22T12:45:33+05:30 | 2021-05-25T17:23:08+05:30 | balakumaran.v@myadrenalin.com | balakumaran.v@myadrenalin.com | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Tirupathiraju, We will verify the query raised on Leave Balance and Leave transactions and will update you. ... |
3,641 | Dear Team, we are received quires without remarks, when the employee raises a query by the mobile application because the query remark is not mandatory on the mobile application, we need to set mandatory validation. | 13,744 | 5 | 3 | Closed | Sandeep Jangid | upgrade the version | Product | Clarification | Help Desk Management | Portal Management | null | null | 2021-05-22T13:45:27+05:30 | 2021-06-08T10:18:03+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Abirami K Hi Sandeep Jangid, We are calling to the given number but unable to get connected to tyour li... |
3,642 | This is with regards to re-hired employee Jitendra A. Choradia P3229. His name in earlier employment was wrongly updated as Jitendra Chordia (P1382). Now when he is re-hired his name is correct as per Aadhar and PAN card. However, in HRMS he is unable to update his PAN and Bank account details. While doing On-board... | 13,745 | 5 | 3 | Closed | Surendra Kumar | reemployed not tagged as yes | Product | Configuration | null | Setup HRMS | null | null | 2021-05-22T13:52:19+05:30 | 2021-06-09T20:49:55+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Surendra Kumar, We understand that the name was wrongly created earlier. As per the system the Pan and A... |
3,643 | Dear Team, While answering queries on help desk, employees are unable to see their remarks. please check | 13,746 | 5 | 4 | Closed | Sandeep Jangid | Upgrade the version | Product | Clarification | Help Desk Management | Portal Management | null | null | 2021-05-22T14:14:50+05:30 | 2021-07-10T16:48:51+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/13744, Hi Sandeep Jangid, We are calling in the given number but unable to get connected to your line so, pleas... |
3,644 | Hi Priya, re Timesheet reports is it possible to add the "From Time" and "To Time" column | 13,747 | 5 | 2 | Closed | Zigmort Jelaver Ragudo | Column has been added | Product | Data Correction | null | Timesheet Management | null | null | 2021-05-22T14:20:03+05:30 | 2021-06-08T09:49:01+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Edited: The "From time" and "To Time" column will be after of "Timesheet date" column, Hi Zigmort Jelaver Ragud... |
3,645 | Dear Team, Due to WFH more than 1 year , company decided to Shown this Fuel car component in Payslip and should be taxable but not to be projected in tax computation. OLD Setting is Part of CTC >> Out of Payslip>> Not shown in Tax computation. New Setting w.e.f. 01.05.21 Fuel Car already part of CTC >> Sho... | 13,748 | 5 | 1 | Closed | Dhanashree Sawant | Position not mapped | Product | Configuration | null | Salary | null | null | 2021-05-22T14:42:19+05:30 | 2021-06-08T17:49:23+05:30 | prakash.kumar@myadrenalin.com, ghulam.yazdani@myadrenalin.com, dhanashree_sawant@gsenc.com, gowtham.n@myadrenalin.com | prakash.kumar@myadrenalin.com, ghulam.yazdani@myadrenalin.com, dhanashree_sawant@gsenc.com, gowtham.n@myadrenalin.com | ghulam.yazdani@myadrenalin.com | null | null | Change Request | Dear Dhanashree Based on the below mail we understood that the "Fuel Car" will be taxable and it is not projected in the Tax computation sheet. We will connect with you over call based on that we will configure the same in the system. Prakash. K. Product Support Team. [cid:image001.jpg@01D5F879.B99F652... |
3,646 | From Shweta madan to Abhishek Ram Resigned Employee Names : P3153 Devika sharma P3110 Sahiya Amin | 13,749 | 5 | 2 | Closed | Surendra Kumar | As per your requirement we have changed the Actor as (P3103) for the pending transaction (Employee separation) 0f the mentioned employees. | Product | Data Correction | null | Workflow | null | null | 2021-05-22T15:23:25+05:30 | 2021-05-28T15:56:35+05:30 | null | null | null | null | null | Change Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/13727, Hi Surendra Kumar, Please share us the Ecode code of Shweta Abhishek Ram T... |
3,647 | P2585 ^ Priyanka Kumari not able to submit my self-appraisal due to some error pertaining to Training selections. However, there is no any drop down menu for the same | 13,750 | 5 | 4 | Closed | Pratap Singh | customer conveys that it is resolved | Customization | Configuration | null | Goal Management | null | null | 2021-05-22T17:28:37+05:30 | 2021-05-24T12:29:07+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12999, now issue is resolve Please ignore |
3,648 | creation profile is not showing in creation page and also not in forms pending so not able to submit again again. | 13,751 | 5 | 3 | Closed | Siddarth Tyagi | There was no Pending Transaction. All candidate were approved and codes were created. | Product | Clarification | null | Requisition Management | null | null | 2021-05-22T20:08:21+05:30 | 2021-06-09T15:49:08+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.150 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Siddarth Tyagi, Please share us the Candidate name which was submitted to check the issue further ... |
3,649 | Dear Team In E code: 511509 , Oracle Location field showing "Unit UH7" on form which is correct but in employee basic information report wrong data fetch "Delhi" , please check and resolve on priority. Regards Mihir Adeshara | 13,752 | 5 | 3 | Closed | Mihir Adeshara | Data issue on employees record | Product | Data Correction | null | Application Access Management | null | null | 2021-05-22T23:24:52+05:30 | 2021-06-08T16:51:14+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:81.0) Gecko/20100101 Firefox/81.0 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Mihir Adeshara, As report shows incorrect location in the application, hence we will get connect from our end and check the same and revert accordi... |
3,650 | Dear All, We would like to request to change the DOJ for the below employee (Rachelle) to 22-Apr-2018, for the meantime, we have specified the DOJ to 15-09-2020 as error occurred. The request is currently with GHRD for approval. Could you please do it ASAP, payroll is on the way for this month. Thank you. R... | 13,753 | 5 | 1 | Closed | Mona-Liza P. Villadelgado | DOJ change | Product | Service Request | null | Job Data | null | null | 2021-05-23T12:24:42+05:30 | 2021-06-07T14:49:39+05:30 | arun.v@myadrenalin.com, saravanan.mani@myadrenalin.com, elton.dasilva@abaninvestment.com, leeanna.nussbaumer@ghobash.com, monaliza.perez@abaninvestment.com | arun.v@myadrenalin.com, saravanan.mani@myadrenalin.com, elton.dasilva@abaninvestment.com, leeanna.nussbaumer@ghobash.com, monaliza.perez@abaninvestment.com | elton.dasilva@abaninvestment.com, leeanna.nussbaumer@ghobash.com | null | null | Service Request | ?Hi Mona, Let me do the below changes and confirm you. Best Regards, Saravanan.SM Product Support ________________________________ Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai - 600130. Email: Saravanan.mani@myadrenalin.c... |
3,651 | Dear Jayakrishnan / Bala, We have noticed, LTA is wrongly captured in May Horizontal Tax working (Noticed for some employees considered only for May 2021. Request you to check and take corrective action on priority. Thanks & Regards [Description: cid:image001.png@01CD89E2.30DF09B0] Roseline Judia Manager - ... | 13,754 | 5 | 1 | Closed | Roseline Judia | LTA_SAL component Formula modified | Product | Data Correction | null | Tax | null | null | 2021-05-23T12:30:18+05:30 | 2021-06-08T18:23:42+05:30 | balakumaran.v@myadrenalin.com, sivas@efl.global, naineshg@efl.global, gsujatha@efl.global, roselinej@efl.global, vijayakumar.k@myadrenalin.com, srujana.m@myadrenalin.com, dhivya.v@myadrenalin.com | balakumaran.v@myadrenalin.com, sivas@efl.global, naineshg@efl.global, gsujatha@efl.global, roselinej@efl.global, vijayakumar.k@myadrenalin.com, srujana.m@myadrenalin.com, dhivya.v@myadrenalin.com | sivas@efl.global, naineshg@efl.global, gsujatha@efl.global | null | null | Software Problem | Hi Roseline Judia, As per request, We have understood LTA wrongly captures in the Horizontal Tax sheet, Hence we will check and let me know the solution. Thanks and Regards Vijayakumar k, Dear Roseline, As we analysed ,Issue in the LTA_SAL component formula. The same is corrected now . Please do ... |
3,652 | Dear Jayakrishnan / Bala, We have noticed, Bonus is wrongly captured in May Horizontal Tax working, have attached April horizontal Comparison for your easy reference. Request you to check and take corrective action on priority. Thanks & Regards [Description: cid:image001.png@01CD89E2.30DF09B0] Roseline Judia... | 13,755 | 5 | 1 | Closed | Roseline Judia | Bonus component Round off issue clarification | Product | Clarification | null | Tax | null | null | 2021-05-23T12:49:15+05:30 | 2021-06-08T17:49:24+05:30 | balakumaran.v@myadrenalin.com, sivas@efl.global, naineshg@efl.global, gsujatha@efl.global, roselinej@efl.global | balakumaran.v@myadrenalin.com, sivas@efl.global, naineshg@efl.global, gsujatha@efl.global, roselinej@efl.global | sivas@efl.global, naineshg@efl.global, gsujatha@efl.global | null | null | Software Problem | Hi Roseline Judia, Noted the below query, Bonus is wrongly captured in the Horizontal tax report, Hence we will analyze and confirm from our end, Further if any clarification please let me know. Thanks and Regards Vijayakumar k, Dear Roseline, As we analysed , Bonus component Round off configurat... |
3,653 | Dear All, Could you please advise if the below confirmation issue has been done.? Shaula is unable to generate the confirmation report, in addition to the below please check also for Michelle emp# 5400. Thank you. Regards, Mona [cid:image19647b.PNG@f3801772.4cad3462]<http://www.abaninvestment.com> ABAN IN... | 13,756 | 5 | 1 | Closed | Mona-Liza P. Villadelgado | role clarification | Product | Clarification | null | Security | null | null | 2021-05-23T13:14:39+05:30 | 2021-05-24T10:42:55+05:30 | saravanan.mani@myadrenalin.com, amit.sangha@abaninvestment.com, tom.ward@abaninvestment.com, shaula.murcia@abaninvestment.com | saravanan.mani@myadrenalin.com, amit.sangha@abaninvestment.com, tom.ward@abaninvestment.com, shaula.murcia@abaninvestment.com | amit.sangha@abaninvestment.com, tom.ward@abaninvestment.com, shaula.murcia@abaninvestment.com | null | null | Clarification | This ticket is closed and merged into ticket 13109 |
3,654 | Hello Team, We are getting HRIS issue form are not moving in the next level attendance are not moving to the approver. And Once approve not getting showing in the calendar | 13,757 | 5 | 3 | Closed | Siddarth Tyagi | There was no issue , Application is working fine. | Product | Clarification | null | Setup HRMS | null | null | 2021-05-23T13:30:52+05:30 | 2021-06-09T15:49:10+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.150 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Siddarth Tyagi, Please check any activity done on the server yesterday. Like Server restart , or any ac... |
3,655 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Saravanan-please initiate goal setting for the below staff asap: 2341 Abdulla Yahya Salim Al-Brashdi Regards, Amit Sangha [cid:i... | 13,758 | 5 | 1 | Closed | Amit Sangha | goal enabled | Product | Service Request | null | Goal Management | null | null | 2021-05-23T16:12:53+05:30 | 2021-06-07T16:52:34+05:30 | saravanan.mani@myadrenalin.com, ask.adrenalin@myadrenalin.com, iman.adam@cns-me.com, kritika.kumar@abaninvestment.com, bhaskaran.r@myadrenalin.com, amit.sangha@abaninvestment.com | saravanan.mani@myadrenalin.com, ask.adrenalin@myadrenalin.com, iman.adam@cns-me.com, kritika.kumar@abaninvestment.com, bhaskaran.r@myadrenalin.com, amit.sangha@abaninvestment.com | ask.adrenalin@myadrenalin.com, iman.adam@cns-me.com, kritika.kumar@abaninvestment.com, bhaskaran.r@myadrenalin.com | null | null | Service Request | Hi Amit, The below employee position has been mapped to a Predefined goal last year. Based on your request we have moved the KPI. Kindly check and let us know of any challenges. Best Regards, Saravanan.SM Product Support ________________________________ Adrenalin eSystems Limited 06th Floor, Next Level... |
3,656 | For employee id 13997 1st may (National Holiday) and 2 may (weekly off) is reflecting blank | 13,759 | 5 | 3 | Closed | Sajina Pramod | scheduler executed for the back dates | Product | Clarification | null | Manage Employees | null | null | 2021-05-23T16:49:42+05:30 | 2021-06-08T11:50:20+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sajina Pramod, From your given statement, we can understand that the given employee attendance reflecting blan... |
3,657 | Hi, Its recurring issue, we already experiencing these for last 2 payroll period that the attendance scheduler for every cut off is not closed.. can you fixed this? Attendance from May 6 TO 20,2021 is already closed but attendance calendar still reflects as absent instead of Autodebit Leave or leave without pay... | 13,760 | 5 | 3 | Closed | Lorievy Joy Macaya | Reprocessed the SP | Geo Product | Clarification | null | Absence, Time and Attendance | null | null | 2021-05-24T06:56:39+05:30 | 2021-06-08T08:49:18+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: "[\"44002202078\"]" referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Lorievy Joy Macaya, We have re-executed the scheduler, please validate. Scheduler got ... |
3,658 | Dear Team, Kindly please run the attached shift master (both sheets) at the back end as it is backdated and also please run for the OT data too. | 13,761 | 5 | 3 | Closed | Micheall Shearah a/p David Raja | Data update | Product | Clarification | null | Absence, Time and Attendance | null | null | 2021-05-24T07:19:19+05:30 | 2021-05-25T14:13:07+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/13368, Hi Micheall Shearah a/p David Raja, As requested we have executed the scheduler. Thanks and R... |
3,659 | Hi! Requesting kind assistance to check why I cannot proceed to approval of Manage Share Information. I uploaded a doc in Manage Share Information and it won't appear maybe due to pending approval but I cannot find where it is queued. Thank you. | 13,762 | 5 | 2 | Closed | Jonah Zagala | null | null | null | null | null | null | null | 2021-05-24T07:20:49+05:30 | 2021-05-24T13:53:36+05:30 | null | null | null | null | null | null | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:88.0) Gecko/20100101 Firefox/88.0 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home created_by: 2043103599741 time: 2021-05-24 09:50:49 +0800 |
3,660 | Kind Attention : Mr. Amudhan Request Support for Posting LOP for some employees.. Since this the first time we are using this option.. we require your guidance and support in posting LOP | 13,763 | 5 | 4 | Closed | Praveen Kumar S | Provided the clarification | Product | Clarification | null | Salary | null | null | 2021-05-24T08:12:22+05:30 | 2021-05-24T11:26:25+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Praveen Kumar S, We will call you and guide you in updating LOP for the employees. Let us know if you have ... |
3,661 | Dear Team, Kindly check mobile application not working. | 13,764 | 5 | 4 | Closed | Sandeep Jangid | null | null | null | null | null | null | null | 2021-05-24T08:50:15+05:30 | 2021-05-24T09:07:42+05:30 | null | null | null | null | null | null | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets |
3,662 | Kindly delete the KRA uploaded for 156791 - Pramod Sanjay | 13,765 | 5 | 1 | Closed | Kiran Sherigar | KRA deletion | Product | Data Correction | null | Goal Management | null | null | 2021-05-24T08:57:48+05:30 | 2021-06-08T19:49:33+05:30 | null | null | null | null | null | Change Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/77.0.3865.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Kiran Sherigar, Please share the connection to check and delete the KRA for the mentioned employee from the bac... |
3,663 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Moosa, I am trying to update the address for this employee, however below highlighted fields are disabled for me to update. pls check. [image: i... | 13,766 | 5 | 3 | Closed | Jatinder Kumar Sharma | Form label access for contact details through Form Field Security configuration | Product | Clarification | null | Setup HRMS | null | null | 2021-05-24T09:52:09+05:30 | 2021-06-08T12:48:51+05:30 | ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com | ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com | null | null | null | Clarification | Hi Jatinder Kumar Sharma, We have analyzed and mapped the SUPERHR FAC role player access for State and Region columns through the FORM FIELD SECURITY for Contact details form. Please check now and share us your feedback. Thanks & Regards, Mohamed Moosa A |
3,664 | Dear Team, Kindly check, when we edit mail body error show. error :- Mail body HTML content should be greater than 4000 characters. | 13,767 | 5 | 3 | Closed | Sandeep Jangid | Enter manually and avoid the extra space
Mail content bulider | Product | Clarification | Admin Module | Employee Information | null | null | 2021-05-24T09:52:22+05:30 | 2021-06-22T12:49:55+05:30 | null | null | null | null | null | Change Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Sandeep Jangid, Based on your request, as per the screenshot, when we edit mail body error show. the alert... |
3,665 | Employee AFL1312 unable to login into HRIS mobile app Kindly check and revert | 13,768 | 5 | 3 | Closed | Shabin Velliyathparambil | Mail triggered and employee is able to login | Product | Clarification | null | null | null | null | 2021-05-24T09:57:29+05:30 | 2021-06-08T19:49:34+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 6.2; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Shabin Velliyathparambil, We will have a connection and check on the mobile app not able to login by the em... |
3,666 | The below list of employees are not showing under the KRA list in HRMS. From the below list Yogesh Mody and Soonu Wadewala have been confirmed on date of joining only. The rest are old employees Please rectify the same and confirm EMPCODE HRIS ID Company EMP CLIENTCODE Name 232000 232000 AB ASL/MUM/23... | 13,769 | 5 | 1 | Closed | Kiran Sherigar | PMS initiated | Product | Service Request | null | Goal Management | null | null | 2021-05-24T10:17:59+05:30 | 2021-06-08T19:49:34+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/77.0.3865.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/13765, Hi Kiran Sherigar, Please share the connection to check on the initiating the HRMS for the current year. ... |
3,667 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Saravanan, Please activate goal setting for the following employees as well as for their positions: EMP ID NAME JOINING DATE Title ... | 13,770 | 5 | 1 | Closed | Amit Sangha | Goel enabled | Product | Service Request | Performance Management | Performance Management | null | null | 2021-05-24T10:26:19+05:30 | 2022-08-27T09:40:57+05:30 | saravanan.mani@myadrenalin.com, monaliza.perez@abaninvestment.com, kritika.kumar@abaninvestment.com, ask.adrenalin@myadrenalin.com, bhaskaran.r@myadrenalin.com, amit.sangha@abaninvestment.com, vineesh.parambath@modernlaundry.net, mohammed.nisar@modernlaundry.net, mana.lama@modernlaundry.net, venkateswaran.c@myadrenalin... | saravanan.mani@myadrenalin.com, monaliza.perez@abaninvestment.com, kritika.kumar@abaninvestment.com, ask.adrenalin@myadrenalin.com, bhaskaran.r@myadrenalin.com, amit.sangha@abaninvestment.com, vineesh.parambath@modernlaundry.net, mohammed.nisar@modernlaundry.net, mana.lama@modernlaundry.net, venkateswaran.c@myadrenalin... | monaliza.perez@abaninvestment.com, kritika.kumar@abaninvestment.com, ask.adrenalin@myadrenalin.com, bhaskaran.r@myadrenalin.com | null | null | Service Request | Hi Amit, The below employees positions has been mapped to KPI. Kindly check and confirm. Best Regards, Saravanan.SM Product Support ________________________________ Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. E... |
3,668 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] HI Vijay, 890991 - VISHAL KUMAR' s resignation has been triggered to 890959-Edouard Chevrou which is incorrect. Can you please check the workflow and c... | 13,771 | 5 | 1 | Closed | Sonali | Workflow clarification | Product | Clarification | null | Workflow | null | null | 2021-05-24T10:37:50+05:30 | 2021-06-08T11:50:20+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Clarification | Hi Harsha, As discussed over the call, We have analyzed the 3rd Level workflow mapped on Function Head, So the system showing pending on Edouard, Kindly check from your end and share feedback. Thanks and Regards Vijayakumar k |
3,669 | Hi, Unable to export data into excel directly. Regards Aishwarya KV | 13,772 | 4 | 2 | Resolved | Aishwarya KV | As we checked, the AeS.eReports.PL.dll was not Recent dll. We have updated the AeS.eReports.PL.dll from the patch id : ADL_2009_18136. Now the MIS report can be extracted through Export to excel option in the "View Results in" field.
| Product | Clarification | null | Employee Reports | null | null | 2021-05-24T10:42:00+05:30 | 2021-05-28T17:51:32+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Aishwarya KV, We will check on the reported query and update you. Regards, Veerapandian R, Hi Aishw... |
3,670 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Vijay, One more resignation issue. 808077-Manish Kumar's resignation has been triggered to 891023- Obaidur Khan which is incorrect. Manish belong... | 13,773 | 5 | 1 | Closed | Sonali | Workflow clarification | Product | Clarification | null | Workflow | null | null | 2021-05-24T10:42:15+05:30 | 2021-06-08T11:50:21+05:30 | ask.adrenalin@myadrenalin.com, srujana.m@myadrenalin.com | ask.adrenalin@myadrenalin.com, srujana.m@myadrenalin.com | srujana.m@myadrenalin.com | null | null | Clarification | Hi Harsha, As discussed over the call, The Record Resignation workflow is working on condition-based, So the final level mapped on "HOPAYFAC" Role, That the system showing pending on obaidur Bucket, Kindly check from your end and share feedback, Thanks and Regards Vijayakumar k |
3,671 | Hi, When we cross checked we were not able to download employee details report 663. as the DOJ is not removable. please rectify as soon as possible. Thanks Karthik | 13,774 | 5 | 3 | Closed | Karthik Sivakumar | rolled back the patch | Customization | Patch Deployment | null | Customization Reports | null | null | 2021-05-24T10:43:09+05:30 | 2021-05-24T13:42:52+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: , Hi Karthik Sivakumar, As discussed, we are working on this report. We will check this and get back to you with a solution. Regards Raghu.T, Hi Karthik Sivaku... |
3,672 | Hi , when we cross checked we were not able to add grade in the additional fields. attached screenshot for reference, call me for clarifications. Thanks Karthik | 13,775 | 5 | 2 | Closed | Karthik Sivakumar | Configuration changes done in manage position form | Product | Service Request | null | Job Structure | null | null | 2021-05-24T10:46:25+05:30 | 2021-05-24T20:33:46+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/13774, Hi Karthik Sivakumar, We will check this request and get back to you with a solution. Regards Rag... |
3,673 | User getting error Error : Error processing SQL:5 | 13,776 | 5 | 2 | Closed | Shabin Velliyathparambil | Addressed by team | Product | Configuration | null | null | null | null | 2021-05-24T10:49:40+05:30 | 2021-06-08T15:49:11+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 6.2; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/13768, Hi Shabin Velliyathparambil, As discussed, the error has been addressed by our internal team and same has... |
3,674 | Dear Concern Trying to extract the Competency & KPI Rating but not able to. Kindly support. Thanks Rgds Shankar Rawat [https://www.minosha.in/extra-image/mds-2.jpg]<https://www.minosha.in/services/managed-document-services/> | 13,777 | 5 | 1 | Closed | Shankar Rawat | As we checked, The GoalCompetencyRatings report is generating fine. As discussed over the call we have been informed that the application is not working in internet explorer. Post clearing the cache,history,cookies the application is working fine in the internet explorer. | Product | Clarification | null | Performance Appraisal | null | null | 2021-05-24T11:16:56+05:30 | 2021-06-08T16:51:14+05:30 | null | null | null | null | null | Clarification | Hi Shankar Rawat, We will check on the reported query and update you. Regards, Veerapandian R, Hi Shankar Rawat, As we checked, The GoalCompetencyRatings report is generating fine. As discussed over the call we have been informed that the application is not working in internet explorer. Post clearing the cach... |
3,675 | We found some issues in original date of hiring. Could you please assist us to resolve the issue. | 13,778 | 5 | 3 | Closed | Senthil kumar M S | Done the changes. | Product | Data Correction | null | Workflow | null | null | 2021-05-24T11:21:48+05:30 | 2021-06-09T15:49:12+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Senthil kumar M S, We will initiate the session and check on the above-reported concern please provide us a ti... |
3,676 | Hi, An employee requested to have her approver in the system changed due to internal movements in our organization, please see below details: Employee: WM021819 Current Reporting Manager: WM120219 Change to New Reporting Manager: WM080219 I have proceeded with doing Reassign Reportee under WM120219, movi... | 13,779 | 5 | 2 | Closed | Ma. Angela Clarisse Agustin | Confirmation needed | Product | Configuration | null | Workflow | null | null | 2021-05-24T11:23:48+05:30 | 2021-05-24T14:56:25+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Ma. Angela Clarisse Agustin, We checked that, the new reportee has been updated for the mentioned employee. We... |
3,677 | dear Madam, for the below employees 1st May 21 is seen as Absent. where as 1st May 21 is holiday to all the employees. all the employees are shift employees and we have mapped the shift on 30th Apr 21 only. EM ID: 22399 231 26594 4609 548 59581 59607 63838 64941 64946 64949 | 13,780 | 5 | 3 | Closed | Sowmya | Holiday scheduler has been executed | Product | Clarification | null | Absence, Time and Attendance | null | null | 2021-05-24T11:25:27+05:30 | 2021-05-24T13:58:43+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; HCTE; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; Zoom 3.6.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sowmya, As per your request, we have execut... |
3,678 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team, Pls check why people are facing issues in accessing adrenalin application. Gyanamayee Swain HR IT Consultant [Description: Description... | 13,781 | 5 | 1 | Closed | Gyanamayee Swain | Clarification | Product | Clarification | null | Security | null | null | 2021-05-24T11:32:05+05:30 | 2021-06-08T12:48:52+05:30 | ask.adrenalin@myadrenalin.com, gowtham.n@myadrenalin.com, ronak.desai@godrejagrovet.com | ask.adrenalin@myadrenalin.com, gowtham.n@myadrenalin.com, ronak.desai@godrejagrovet.com | ronak.desai@godrejagrovet.com | null | null | Clarification | Hi Gyanamayee, This is network setting related concern with respect to the user's laptop, and not with the application. It has to be checked by your IT with each user individually to understand what settings were changed in their respective laptops. If there is a problem with the application, it would have affecte... |
3,679 | E.Code: 23544 is unable to do self appraisal, Refer the attached screenshoot Goal setting done | 13,782 | 5 | 3 | Closed | Ramakrishnan J | Done the correction | Product | Data Correction | null | Performance Management | null | null | 2021-05-24T11:36:51+05:30 | 2021-06-08T17:49:25+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Ramakrishnan J, We will initiate the session and check on the above-reported concern please provide us a timel... |
3,680 | Dear Team Sikar Sales Manager Mr. Ram Bhagat Tanwer unable to confirmation Sales Officer Harish Verma due to internal system error. Please do the needful . Sikar Sales Manager Mr. Ram Bhagat Tanwer unable to confirmation Sales Officer Harish Verma due to internal system error. Please do the nee... | 13,783 | 5 | 3 | Closed | Shabin Velliyathparambil | Configuration modified | Product | Service Request | null | null | null | null | 2021-05-24T11:38:07+05:30 | 2021-06-08T15:49:16+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 6.2; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/13776, Hi Shabin Velliyathparambil, As per our session, we have modified the configuration and cleared the dupli... |
3,681 | Dear Team, Please do the needful as per trail mail.. Thanks & Regards, Globe Capital.jpgAnoop Singh Human Resources Globe Capital Market Limited 605, Ansal Bhawan, 16 K. G. Marg, Connaught Place, New Delhi - 110 001|+91-11-30412345 office (Extn.560) <http://www.globecapital.com> www.glob... | 13,784 | 5 | 1 | Closed | Anoopsingh | Clarification given on back up | Product | Clarification | null | Setup Adrenalin | null | null | 2021-05-24T12:08:39+05:30 | 2021-06-11T21:54:05+05:30 | balakumaran.v@myadrenalin.com, neerajbhardwaj@globecapital.com, vikaskumar@globecapital.com | balakumaran.v@myadrenalin.com, neerajbhardwaj@globecapital.com, vikaskumar@globecapital.com | balakumaran.v@myadrenalin.com, neerajbhardwaj@globecapital.com | null | null | Clarification | Hi Anoopsingh, Please join the below link to check on the Adrenalin DB size in the server https://us02web.zoom.us/j/89430004318?pwd=TFIybFJWT0JYSlNxdnNSeG4xZU1FQT09 Regards, Ramachandran J Adrenalin eSystems Pvt Ltd, Hi Anoopsingh, As per our discussion, We are suggesting to take a back up once per t... |
3,682 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Deepan, Issue again, we are not receiving email notifications since yesterday. [cid:image003.png@01D75089.1B98CF60] Regards Shilpa From:... | 13,785 | 5 | 1 | Closed | Shilpa Kumar | Clarification | Product | Clarification | null | Setup HRMS | null | null | 2021-05-24T12:09:57+05:30 | 2021-06-03T19:12:59+05:30 | ask.adrenalin@myadrenalin.com, vishal.d@myadrenalin.com, rajkumar.singh@lighthouse-canton.com, rajiv.kapoor@lighthouse-canton.com | ask.adrenalin@myadrenalin.com, vishal.d@myadrenalin.com | vishal.d@myadrenalin.com | null | null | Clarification | Hi Shilpa Kumar, Is there any changes in SMPT after 21-May-2021, please check with your IT team. Mail which we sending to your Mail server is rejecting. Please share the below Error MSG to your IT team and do the chnages. ERROR MGS: Error - MailBee.SmtpMail.MailBeeSmtpLoginBadCredentialsException: The ... |
3,683 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi, Unable to download document uploaded under quick links. Getting below error: [cid:image001.png@01D75095.C2FAE250] Thanks & Regards, Shweta Ghule Si... | 13,786 | 5 | 1 | Closed | Shweta Ghule Shankarrao | edited and added file again | Product | Clarification | null | Setup Adrenalin | null | null | 2021-05-24T12:10:29+05:30 | 2021-06-08T14:50:12+05:30 | ask.adrenalin@myadrenalin.com, sumithra.r@myadrenalin.com, gowtham.n@myadrenalin.com | ask.adrenalin@myadrenalin.com, sumithra.r@myadrenalin.com, gowtham.n@myadrenalin.com | null | null | null | Clarification | Hi Shweta Ghule Shankarrao, We will check this from our end and will update you on this. Thanks, Sumithra., Hi Shweta Ghule Shankarrao, As it is confirmed that the file is reflecting after editing in the manage quicklaunch and adding the file, we are updating the ticket status as resolved. Thanks, Sumit... |
3,684 | during onboarding a employee it shows Pan already exist he is an re employee | 13,787 | 5 | 2 | Closed | Vinoth Kumar | re-employed | Product | Data Correction | null | My Information | null | null | 2021-05-24T12:17:54+05:30 | 2021-07-02T13:30:25+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 Edg/90.0.818.56 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vinoth Kumar, Please join the below session link. https://fastsupport.gotoassist.com/17850... |
3,685 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team Can you change the LWD for the below mentioned associate to 16 Apr 2021 and confirm. TY8 Sathya Balakrishnan iGCB 16-Apr-2021 Thank... | 13,788 | 5 | 1 | Closed | Balaji Damodaran | we have changed the below-reported employee's last working date to 16 Apr 2021. | Product | Service Request | null | Separation Management | null | null | 2021-05-24T12:21:19+05:30 | 2021-06-08T12:48:57+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Service Request | Hi Balaji Damodaran, As per your request, we have changed the below-reproted employee's last working date to 16 Apr 2021. Please check and revert for any further clarification. Regards, Srujana.M |
3,686 | Hi, I posted a new memo under Spot Light section effective 24-May-2021 but it doesn't appear in the Spot Light. I have reposted for 3 times. Please check. Thank you, Clarisse | 13,789 | 5 | 2 | Closed | Ma. Angela Clarisse Agustin | Config | Product | Configuration | Admin Module | Manage Employees | null | null | 2021-05-24T12:21:20+05:30 | 2021-07-22T08:39:57+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Ma. Angela Clarisse Agustin, Kindly provide screenshot or title details to check. As per checking effective da... |
3,687 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team, Please activate goals setting for the below team members: 5669 ^ Ganesh Manjula Amarasinghe Arachchige 3764 ^ Indra Bahadur Karki 566... | 13,790 | 5 | 1 | Closed | KRITIKA KUMAR | Goal enabled | Product | Service Request | null | Goal Management | null | null | 2021-05-24T12:26:59+05:30 | 2021-06-09T20:49:56+05:30 | saravanan.mani@myadrenalin.com, bhaskaran.r@myadrenalin.com, ask.adrenalin@myadrenalin.com, arun.v@myadrenalin.com, amit.sangha@abaninvestment.com, venkateswaran.c@myadrenalin.com | saravanan.mani@myadrenalin.com, bhaskaran.r@myadrenalin.com, ask.adrenalin@myadrenalin.com, arun.v@myadrenalin.com, amit.sangha@abaninvestment.com, venkateswaran.c@myadrenalin.com | amit.sangha@abaninvestment.com | null | null | Service Request | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Saravanan, Please activate the goal setting for the below staff and their respective positions. We are observing that goal setting needs to be ini... |
3,688 | Please move appraisal of Abhishek Singh(P1542) from Mr. Rajan Sir’ tray (P0267) to Mr. Sudhir Mehta’s tray (P3063) | 13,791 | 5 | 4 | Closed | Pratap Singh | as per configuration transaction moved to previous level | Product | Configuration | null | Workflow | null | null | 2021-05-24T12:28:49+05:30 | 2021-06-02T12:00:22+05:30 | null | null | null | null | null | Change Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Pratap Singh, We will update the actor for the transaction as per your requirement and update you. R... |
3,689 | Dear Team I am trying to open HRMS but it is not opened ,so kindly reset my password and prove me the password. Incident INES00384755 DEBARAJ PANDA 9861371578 | 13,792 | 5 | 1 | Closed | Rohit Ritolia | query resolved from employee side | Product | Clarification | null | Application Access Management | null | null | 2021-05-24T12:39:55+05:30 | 2021-06-08T14:50:12+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rohit Ritolia, Based on our discussion over the call with Debaraj, we came to know that he is able to log in with h... |
3,690 | Exit Interview Feedback Report is not fetching in order and its not giving full rating (Section E – Overall) screenshot is attached and your reference Regards Pradeep | 13,793 | 5 | 3 | Closed | Raghavendra | product issue and patch deployed in UAT not got confirmation to move to Live even after the follow-ups | Product | Patch Deployment | Separation Management | Separation | null | null | 2021-05-24T12:53:19+05:30 | 2021-06-16T12:34:13+05:30 | j.raghavendra@laminaar.in | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi HR OPS, We have shared the session link to your IT Team. Once they have connected, we will check the data a... |
3,691 | Employee unable to login the portal Emp Id: APL38846 | 13,794 | 5 | 3 | Closed | Vidyasagar | We have corrected the below-reported employee company name. | Product | Service Request | null | Application Access Management | null | null | 2021-05-24T12:57:46+05:30 | 2021-05-31T12:17:12+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vidyasagar, Kindly let us know your convenient time we will check the below-reproted scenario. Regards, ... |
3,692 | Hi Team, We have deferred the recruitment of two employees. Hence, need to remove their record from the Adrenalin System. Emp ID : 2899, 2900, 2901 Appreciate your support in advance. Regards Sunil Bedre | 13,795 | 5 | 3 | Closed | Sunil Bedre | null | Product | Clarification | null | Manage Employees | null | null | 2021-05-24T13:08:26+05:30 | 2021-06-09T16:50:57+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 Edg/90.0.818.66 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sunil Bedre, As discussed over the phone, the deletion of employee code from system will be ta... |
3,693 | Dear Madam, EM ID: 108780 for the employee at the time of clearance done by Accounts person there was no any recovery amount mentioned. but now there is an amount of 1450 rupees seen in the accounts recovery column. accounts person are claiming that they have not entered any amount. can you please who has entered ... | 13,796 | 5 | 3 | Closed | Sowmya | Clarification in salary adjustmnets | Product | Clarification | null | Separation Management | null | null | 2021-05-24T13:09:40+05:30 | 2021-06-08T14:50:13+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; HCTE; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; Zoom 3.6.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sowmya, We have checked, the salary adjustm... |
3,694 | Dear Madam, Messaged you the details. Please connect now. [cid:image001.png@01D7509E.9241CE40] Regards, Sowmya Assistant Manager - Human Resources Bharat Financial Inclusion Limited (Formerly "IndusInd Financial Inclusion Limited") Registered Office: One Indiabulls Centre, Tower 1, 8th Floor, 8... | 13,797 | 5 | 1 | Closed | Sowmya | Duplicate mail has been created. | Product | Clarification | null | Application Access Management | null | null | 2021-05-24T13:14:37+05:30 | 2021-06-08T14:50:15+05:30 | null | null | null | null | null | Clarification | [cid:image003.png@01D750A0.0E9B7EE0] Regards, Sowmya Assistant Manager - Human Resources Bharat Financial Inclusion Limited (Formerly "IndusInd Financial Inclusion Limited") Registered Office: One Indiabulls Centre, Tower 1, 8th Floor, 841 Senapati Bapat Marg, Elphinstone, Mumbai - 400013 Head Offi... |
3,695 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Srujana Request your help on the below email. Thanks Balaji.Damodaran | Human Resources | Intellect Design Arena Ltd. Plot No.3/G3, SIPCOT... | 13,798 | 5 | 1 | Closed | Balaji Damodaran | Clarification in candidate portal | Product | Clarification | null | Application Access Management | null | null | 2021-05-24T13:19:59+05:30 | 2021-06-08T19:49:35+05:30 | shalini.upendran@intellectdesign.com, srujana.m@myadrenalin.com, ask.adrenalin@myadrenalin.com, peter.wilson@intellectdesign.com, support@resumefox.net, harinasri.v@intellectdesign.com, gayathri.ramamoorthy@intellectdesign.com | shalini.upendran@intellectdesign.com, srujana.m@myadrenalin.com, ask.adrenalin@myadrenalin.com, peter.wilson@intellectdesign.com, support@resumefox.net, harinasri.v@intellectdesign.com, gayathri.ramamoorthy@intellectdesign.com | peter.wilson@intellectdesign.com | null | null | Clarification | Hi Balaji Damodaran, We have checked, below reported employee candidate details are not available. Request you to check whether the employee has submitted the candidate details are or not. If it is submitted please share the email id and password for further anlysis. Email id:sutanuc2009@gmail.com Regards, ... |
3,696 | User getting error Please enter Playgroup Please select location | 13,799 | 5 | 2 | Closed | Shabin Velliyathparambil | Designation code mapped | Product | Configuration | null | Employee Information | null | null | 2021-05-24T13:51:07+05:30 | 2021-06-08T19:49:36+05:30 | null | null | null | null | null | Change Request | user_agent: Mozilla/5.0 (Windows NT 6.2; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/13783, Hi Shabin Velliyathparambil, As per our session, we have checked and mapped the OU parameters in the Comp... |
3,697 | HI Team, Trying to apply leave for the below getting error. Employee ID Leave Type From Date To Date Reason Upload Status 4059 UPUAE 14-May-2021 31-May-2021 Leave As Intervening Holidays/Weekly Off is Yes, leave has been already raised for the weekoff/holiday, Cancel existing le... | 13,800 | 5 | 1 | Closed | Elton Dasilva | Data correction | Product | Data Correction | Admin Module | Absence | null | null | 2021-05-24T13:59:31+05:30 | 2021-06-23T16:49:27+05:30 | saravanan.mani@myadrenalin.com, arun.v@myadrenalin.com, myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com | saravanan.mani@myadrenalin.com, arun.v@myadrenalin.com | myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com | null | null | Clarification | Hi Elton, Hope shared transaction has been already uploaded in the system. We are checking the feasibility to apply for leave on Weekly off and share the updates. Regards, Saravanan. SM Product Support Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT... |
3,698 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Deepan, The below employee is a Regular employee however the employee id generated is that of a Temporary employee. Can you kindly help check and ... | 13,801 | 5 | 1 | Closed | Shilpa Kumar | Calrification | Product | Clarification | null | Employee Information | null | null | 2021-05-24T13:59:57+05:30 | 2021-06-03T19:13:36+05:30 | ask.adrenalin@myadrenalin.com, vishal.d@myadrenalin.com, charu.kunwar@lighthouse-canton.com | ask.adrenalin@myadrenalin.com, vishal.d@myadrenalin.com, charu.kunwar@lighthouse-canton.com | vishal.d@myadrenalin.com, charu.kunwar@lighthouse-canton.com | null | null | Clarification | Hi Shilpa Kumar, Employee contract type is not captured in creation, currently we as Mandatory field. Please deactivate and create the employee with new ID. Thanks and Regards, Deepan. M Adrenalin eSystems LTD Mobile (Viber & Whats app) : +91.9940080856 | MS TEAMS:deepan.m@hr-mx.net, Dear Deepan, ... |
3,699 | Dear Madam, Please connect 5634 Regards, Sowmya Assistant Manager - Human Resources Bharat Financial Inclusion Limited (Formerly "IndusInd Financial Inclusion Limited") Registered Office: One Indiabulls Centre, Tower 1, 8th Floor, 841 Senapati Bapat Marg, Elphinstone, Mumbai - 400013 Head Office ... | 13,802 | 5 | 1 | Closed | Sowmya | A duplicate ticket has been created. | Product | Clarification | null | Application Access Management | null | null | 2021-05-24T14:05:01+05:30 | 2021-05-24T16:08:48+05:30 | null | null | null | null | null | Clarification | Hi Sowmya, A duplicate ticket has been created. Regards, Srujana.M |
3,700 | Dear Sandip , As per confirmation, we have changed the LWD to the reporting employee. Emp_id 8395 LWD: 22 May 2021 to 03 May 2021 | 13,803 | 5 | 1 | Closed | Sandip Chanda | LWD changed | Product | Data Correction | null | Separation Management | null | null | 2021-05-24T14:13:32+05:30 | 2021-05-27T09:51:49+05:30 | null | null | null | null | null | Change Request | created_by: 2043097241351 time: 2021-05-24 08:43:32 UTC |
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