Master_ID int64 1 3.7k | description stringlengths 1 79k ⌀ | display_id int64 10k 13.8k | status int64 4 5 | priority int64 1 4 | status_name stringclasses 2
values | requester_name stringclasses 290
values | cf_root_cause_analysis_rca stringlengths 2 855 ⌀ | cf_product_type stringclasses 3
values | cf_rca_type stringclasses 5
values | cf_module_name stringclasses 14
values | cf_sub_modules stringclasses 77
values | cf_known_issue float64 | cf_fix_type float64 | created_at stringlengths 25 25 | updated_at stringlengths 25 25 | cc_emails stringlengths 17 566 ⌀ | reply_cc stringclasses 641
values | tkt_cc stringclasses 431
values | fwd_emails stringclasses 20
values | bcc_emails stringclasses 1
value | ticket_type stringclasses 5
values | Notes stringlengths 23 32.1k ⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
3,501 | Please rerun shift roster of the following employee covering May 1-15, 2021: 21050201 21050202 Thank you. | 13,603 | 5 | 2 | Closed | Racquel A. Reyes | Backend activity | Product | Clarification | null | Absence, Time and Attendance | null | null | 2021-05-20T10:53:28+05:30 | 2021-05-20T14:26:50+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (iPhone; CPU iPhone OS 14_4 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) CriOS/87.0.4280.163 Mobile/15E148 Safari/604.1 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/13602, Hi Racquel A. Reyes, As requested we have executed the scheduler. ... |
3,502 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Adrenaline team, Please see the below feedback. The issue is not resolved yet. Kindly need your prompt action on the same. Thanks, Kritik... | 13,604 | 5 | 1 | Closed | KRITIKA KUMAR | goal enabled | Product | Service Request | null | Goal Management | null | null | 2021-05-20T10:54:02+05:30 | 2021-06-07T16:52:33+05:30 | saravanan.mani@myadrenalin.com, bhaskaran.r@myadrenalin.com, arun.v@myadrenalin.com, ask.adrenalin@myadrenalin.com, abhishek.jain@ghobash.com, amit.sangha@abaninvestment.com, kritika.kumar@abaninvestment.com | saravanan.mani@myadrenalin.com, bhaskaran.r@myadrenalin.com, arun.v@myadrenalin.com, ask.adrenalin@myadrenalin.com, abhishek.jain@ghobash.com, amit.sangha@abaninvestment.com, kritika.kumar@abaninvestment.com | abhishek.jain@ghobash.com, amit.sangha@abaninvestment.com | null | null | Service Request | Hi Kritika, We have mapped the below employee position into KPI now. Kindly check and let us know for any clarification. ? Best Regards, Saravanan.SM Product Support ________________________________ Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park ... |
3,503 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Arun, Nidheesh/Bhaskar had demonstrated some readymade dashboards (not excel downloads) in Max..where can I find them? When I click on team dashbo... | 13,605 | 5 | 1 | Closed | Amit Sangha | Issue raised as part of MAX migration and ticket updated for more than a year. | Product | Clarification | Performance Management | Goal Management | null | null | 2021-05-20T10:55:57+05:30 | 2022-08-27T09:39:04+05:30 | arun.v@myadrenalin.com, bhaskaran.r@myadrenalin.com, ask.adrenalin@myadrenalin.com, amit.sangha@abaninvestment.com | arun.v@myadrenalin.com, bhaskaran.r@myadrenalin.com, ask.adrenalin@myadrenalin.com, amit.sangha@abaninvestment.com | bhaskaran.r@myadrenalin.com, ask.adrenalin@myadrenalin.com | null | null | Clarification | Dear Amit, Let me check with them and get back. Regards, Arun.V – Assistant Manager M:+919841614552 W: www.myadrenalin.com<http://www.myadrenalin.com/> CSP : https://csp.myadrenalin.com/newcsp [cid:image001.jpg@01D5F879.B99F6520] |
3,504 | Dear Harsha, 1) As per request, We have created the New workflow and set one level for approval in the Family details form. 2) After then you have said upload column to make mandatory, In standard product, we will change upload column mandatory in family details form simultaneously is reflect on an employee ... | 13,606 | 5 | 1 | Closed | Sonali | The new workflow created in the Family details form | Product | Service Request | null | Workflow | null | null | 2021-05-20T10:58:11+05:30 | 2021-06-04T10:57:18+05:30 | null | null | null | null | null | Service Request | created_by: 2043097241351 time: 2021-05-20 05:28:11 UTC |
3,505 | Hi Team, why the rating survey redirection to the ticket page is taking long? | 13,607 | 5 | 1 | Closed | Lilibeth P. Nayve | Freshdesk | Product | Clarification | null | Security | null | null | 2021-05-20T10:58:17+05:30 | 2021-06-09T12:50:19+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/13461, Hi, I am referring to this ticketing system, not the Adrenalin system. Thanks, Beth, Hi Lilibeth P... |
3,506 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Bhaskar, This is an instance wherein I just spoke with head of a business and he is certain that he had put the numbers in the target however when... | 13,608 | 5 | 1 | Closed | Amit Sangha | clarification | Product | Clarification | null | Goal Management | null | null | 2021-05-20T11:04:51+05:30 | 2021-06-07T16:52:34+05:30 | bhaskaran.r@myadrenalin.com, arun.v@myadrenalin.com, ask.adrenalin@myadrenalin.com, asif.r@myadrenalin.com, amit.sangha@abaninvestment.com | bhaskaran.r@myadrenalin.com, arun.v@myadrenalin.com, ask.adrenalin@myadrenalin.com, asif.r@myadrenalin.com, amit.sangha@abaninvestment.com | arun.v@myadrenalin.com, ask.adrenalin@myadrenalin.com, asif.r@myadrenalin.com | null | null | Clarification | Dear Amit, Please find below the mail screenshot which was sent to the approver when employee has submitted the Goal setting. Employee has not filled in the target value. [cid:image002.jpg@01D74D88.087734C0] Do let me know in case of any further clarification required. Regards, Arun.V – Assistant Manager ... |
3,507 | Hi, We encountered many employees with Invalid LWOP deduction this payroll. Kindly inform us what's the possible cause of this. Sending you the initial excel file with names and employee numbers of those who had invalid LWOP as of the moment. Others are to follow (if any). Thanks. | 13,609 | 5 | 3 | Closed | Doreen Quino | Clarification | Product | Clarification | null | Absence, Time and Attendance | null | null | 2021-05-20T11:10:58+05:30 | 2021-06-08T12:48:50+05:30 | mbmendiola@healthyoptions.com.ph, drarrojo@healthyoptions.com.ph, malou@healthyoptions.com.ph, ptchua@healthyoptions.com.ph | mbmendiola@healthyoptions.com.ph, drarrojo@healthyoptions.com.ph, malou@healthyoptions.com.ph, ptchua@healthyoptions.com.ph | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Doreen Quino, Employee 19-6333,19-6343 1 day LOP was captured for 30-APR-2021. Cut Off days:10 days.... |
3,508 | Dear Team, We downloaded Form 16 Part A and B in from Traces. Please help on how it will be uploaded in software , so that employee will be able to download their forms. Dhanashree Sawant. Functional Manager I Principal Officer F& A Dept. [Description: GSLogo] Kanjurmarg(E),Mumbai, India *: +022 4138 5000... | 13,610 | 5 | 1 | Closed | Dhanashree Sawant | Clarification provided | Product | Service Request | null | Payroll Management | null | null | 2021-05-20T11:17:48+05:30 | 2021-05-20T18:05:38+05:30 | ghulam.yazdani@myadrenalin.com | ghulam.yazdani@myadrenalin.com | ghulam.yazdani@myadrenalin.com | null | null | Service Request | Hi Dhanashree Sawant, Please store the files in the RDP 10.50.224.23 Server IP and share the path. Once stored please let us know based on that we will upload the same. Regards Prakash, Hi Dhanashree Sawant, As discussed once files are ready then please raise a new ticket until we will close this ticket. ... |
3,509 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi, In leave encashment report 1501 balance is reflecting as negative for below highlighted employees. However; when you check the leave balance report 1... | 13,611 | 5 | 1 | Closed | Shweta Ghule Shankarrao | null | Customization | Clarification | null | Customization Reports | null | null | 2021-05-20T11:23:12+05:30 | 2021-06-04T16:48:46+05:30 | ask.adrenalin@myadrenalin.com, sumithra.r@myadrenalin.com, gowtham.n@myadrenalin.com | ask.adrenalin@myadrenalin.com, sumithra.r@myadrenalin.com, gowtham.n@myadrenalin.com | null | null | null | Clarification | Hi Shweta Ghule Shankarrao, We will check both the reports from our end and will update you the status. Thanks, Sumithra., Hi Shweta Ghule Shankarrao, Please refer the following screenshot. The report is reflecting fine. Please let us know your actual concern as you were busy while tried reaching you. Als... |
3,510 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Saravana, Good day! Please find below trail mail and help to rectify the issue. Regards, [cid:image001.png@01D74D5C.C9A73EF0]<http://www.... | 13,612 | 5 | 1 | Closed | Lavinia Armstrong | clarification | Product | Clarification | Attendance Management | Absence | null | null | 2021-05-20T11:34:09+05:30 | 2022-05-01T06:48:57+05:30 | saravanan.mani@myadrenalin.com, ask.adrenalin@myadrenalin.com, kritika.kumar@abaninvestment.com, manuel@phs.ae | null | kritika.kumar@abaninvestment.com, manuel@phs.ae | null | null | Clarification | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Saravanan, Please be informed that the issue is not for my adrenalin account. It is for Ranjan Chakarborty. Emp : 5152 Regards, [cid:image01... |
3,511 | Dear Team, May I know where to insert the TP3 information. This is for the calculation of Tax. Attached form where the information of TP3 will need to be inserted into payroll to calculate a more accurate tax. Thank you | 13,613 | 5 | 2 | Closed | Teoh Sue En | Clarification | Product | Clarification | null | Tax | null | null | 2021-05-20T11:35:58+05:30 | 2021-06-04T13:48:38+05:30 | sueen@mtradeasia.com | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Teoh Sue En, There is no such form, can you try "Malaysia Tax Declaration" form or please check any component ... |
3,512 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Ram, The configuration for Quarantine leave needs to be such that including weekends and the holidays it should calculate 14 days. Request you to gu... | 13,614 | 5 | 1 | Closed | Nidhi Shah | Modified the configuration | Product | Configuration | null | Absence, Time and Attendance | null | null | 2021-05-20T11:43:26+05:30 | 2021-06-04T12:49:19+05:30 | ramachandran.j@myadrenalin.com, ask.adrenalin@myadrenalin.com, arpita.shirsat@axismf.com | ramachandran.j@myadrenalin.com, ask.adrenalin@myadrenalin.com, arpita.shirsat@axismf.com | arpita.shirsat@axismf.com | null | null | Clarification | Hi Nidhi Shah, As discussed, We have modified the leave configuration of QL as to consider the Holiday and Weeklyoff . Please check and confirm Regards, Ramachandran J Adrenalin eSystems Pvt Ltd |
3,513 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Sumithra, As discussed, we have stopped PL encashment w.e.f. 01-May-2021 hence, we have to reverse PL encashment units for below employees through b... | 13,615 | 5 | 1 | Closed | Shweta Ghule Shankarrao | deleted encashment records and updated the leave balance | Product | Data Correction | null | Absence, Time and Attendance | null | null | 2021-05-20T12:10:54+05:30 | 2021-06-04T16:48:47+05:30 | ask.adrenalin@myadrenalin.com, sumithra.r@myadrenalin.com, gowtham.n@myadrenalin.com | ask.adrenalin@myadrenalin.com, sumithra.r@myadrenalin.com, gowtham.n@myadrenalin.com | null | null | null | Change Request | Hi Shweta Ghule Shankarrao, As discussed we will reverse the leave encashment of these employees. Please ensure that this will not be a repeating action. you have removed the leave encashment form access from self group. Thanks, Sumithra, Hi Shweta Ghule Shankarrao, The leave reversal is done. Please check and... |
3,514 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Vijay, We had processed settlement of 890070 - SACHIN PHADKE in system with notice period recovery. Please waive off the notice period from backe... | 13,616 | 5 | 1 | Closed | Sonali | notice period days changed | Product | Data Correction | null | Separation Management | null | null | 2021-05-20T12:11:04+05:30 | 2021-06-04T13:48:40+05:30 | ask.adrenalin@myadrenalin.com, vijayakumar.k@myadrenalin.com | ask.adrenalin@myadrenalin.com, vijayakumar.k@myadrenalin.com | vijayakumar.k@myadrenalin.com | null | null | Change Request | Hi Sonali, As per request, We will change the waive off the recover days and confirm from our end Thanks and Regards Vijayakumar k, Hi Sonali, For the below concern, we have waived off the notice period days of the reported employee from our end, Kindly check from your end and share feedback. ... |
3,515 | We uploaded taxable income using the component Oth_TaxErn (this is an earnings component) this cut off for 2 MONTHLY wage employees. In the Salary Register, Income Tax (IT) is computing correctly and is considering the Oth_TaxErn in the IT computation but the Total Taxable income reflecting in the Salary register ... | 13,617 | 5 | 2 | Closed | Sharon Ang | Clarifications provided | Product | Configuration | null | Payroll Setup | null | null | 2021-05-20T12:15:27+05:30 | 2021-05-21T11:12:24+05:30 | sharon.ang@primergrp.com | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Sharon Ang, We are working this concern as a priority now, we will update the same once the issue has been... |
3,516 | Test run only | 13,618 | 5 | 2 | Closed | Lorievy Joy Macaya | Clarification | Product | Clarification | null | Application Access Management | null | null | 2021-05-20T12:34:34+05:30 | 2021-06-04T12:49:20+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Lorievy Joy Macaya, We have received your Ticket, please continue to raise ticket in Fresh Desk. Thanks... |
3,517 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Saravanan, Please deactivate goal setting for the employees in the attached list and put them on Competencies. Thanks, Kritika [cid:i... | 13,619 | 5 | 1 | Closed | KRITIKA KUMAR | Clarification | Product | Service Request | null | Goal Management | null | null | 2021-05-20T12:38:15+05:30 | 2021-06-11T07:48:09+05:30 | saravanan.mani@myadrenalin.com, ask.adrenalin@myadrenalin.com, amit.sangha@abaninvestment.com, noemi.agumboy@tawazon.ae, kritika.kumar@abaninvestment.com, arun.v@myadrenalin.com, bhaskaran.r@myadrenalin.com | saravanan.mani@myadrenalin.com, ask.adrenalin@myadrenalin.com, amit.sangha@abaninvestment.com, noemi.agumboy@tawazon.ae, kritika.kumar@abaninvestment.com, arun.v@myadrenalin.com, bhaskaran.r@myadrenalin.com | amit.sangha@abaninvestment.com, noemi.agumboy@tawazon.ae | null | null | Service Request | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Saravan, Please also deactivate Nixon Antony (employee#3899) in the KPIs as he is already resigned. His LWD was May 6. Regards, [cid:im... |
3,518 | Hi, We need more information in the Leavers report, which can capture the reason for Waive off. let me know if any clarifications needed. Thanks Karthik | 13,620 | 5 | 2 | Closed | Karthik Sivakumar | column added in backend | Product | Service Request | null | Separation Management | null | null | 2021-05-20T12:41:28+05:30 | 2021-06-04T14:53:43+05:30 | null | null | null | null | null | Change Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/13365, Hi Karthik Sivakumar, We are unable to add a column in the Leavers report but we have added the column "... |
3,519 | Dear Concern, We required welcome mail of below mentioned employee. I500133 Upendra Shri Chandrabali Prajapati His Date of joining 13th Nov 2017 we tried getting it from mail viewer but,"No records to display"error shows. | 13,621 | 5 | 3 | Closed | Yugandhara Chavan | Mail table archived,have requested customer to restore the DB | Product | Clarification | null | My Information | null | null | 2021-05-20T12:55:40+05:30 | 2021-06-04T13:48:41+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Yugandhara Chavan, Please connect on below Link to check on the mail triggered. https://us02web.zoom.us/... |
3,520 | Due to lockdown in TN, we had marked holidays in our HOliday Calendar "Chennai Office" & "Chembarambakkam" from 10th May till 18th May 2021. However, we had subsequently obtained permission from Govt to operate our factory and hence we had removed our holidays and our people are working. Hence, please run the scheduler... | 13,623 | 5 | 3 | Closed | KARTHIKEYAN. K | Done the correction. | Product | Data Correction | null | Time & Attendance Management | null | null | 2021-05-20T13:02:11+05:30 | 2021-05-28T15:53:47+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi KARTHIKEYAN. K, Requesting you to connect the below link. https://fastsupport.gotoassist.com/705782063, Hi KARTHIKEYAN. K,... |
3,521 | Shobhit shahay | 13,624 | 5 | 4 | Closed | Surendra Kumar | clean up requisition | Customization | Data Correction | null | Goal Management | null | null | 2021-05-20T13:02:16+05:30 | 2021-05-21T11:53:09+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Surendra Kumar, We will do the goal setting clean up process for this employee and update you. T... |
3,522 | Dear Team, As per request, We have Lop reversal the reported employee from our end, Kindly check from your end and share feedback. 12276 3822 | 13,625 | 5 | 1 | Closed | Abhishek.jhunjhunwala | Lop reversal | Product | Data Correction | null | Separation Management | null | null | 2021-05-20T13:12:55+05:30 | 2021-06-04T12:49:22+05:30 | null | null | null | null | null | Change Request | created_by: 2043097241351 time: 2021-05-20 07:42:55 UTC |
3,523 | I would like to request for Jamaica Maas (jamaica.maas@primergrp.com) be given access to all tickets in Primer Group's fresh desk account. | 13,626 | 5 | 1 | Closed | Sharon Ang | Clarification | Product | Clarification | null | Security | null | null | 2021-05-20T13:16:57+05:30 | 2021-05-21T11:43:43+05:30 | sharon.ang@primergrp.com | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Sharon Ang, Needful done as per request. Please check & confirm. Regards, Priyadharshini. K | A... |
3,524 | Dear Concern, Please note that while processing Full & Final Settlement of Any Worker system wrongly calculate amount of Leave Encashment for Settlement than actual payable amount. Kindly do the needful. | 13,627 | 5 | 3 | Closed | Parth Patel | Leave encashment denominator changed using "Pay group Additional info" | Product | Service Request | null | Salary | null | null | 2021-05-20T13:25:04+05:30 | 2021-06-04T17:48:24+05:30 | null | null | null | null | null | Change Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Parth Patel, From the above description, we understood that the Leave Encashment calculated wrongly. We wi... |
3,525 | Please rerun scheduler for Attendance register covering May 1-15, 2021. Thank you. | 13,628 | 5 | 3 | Closed | Racquel A. Reyes | Backend Activity | Product | Clarification | null | Absence, Time and Attendance | null | null | 2021-05-20T13:27:10+05:30 | 2021-06-04T13:29:31+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (iPhone; CPU iPhone OS 14_4 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) CriOS/87.0.4280.163 Mobile/15E148 Safari/604.1 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Racquel A. Reyes, We have executed the scheduler as requested. Thanks and... |
3,526 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Saravanan, ITO department staff are not to be part of appraisal or goal setting, this has been already an existing configuration however I see som... | 13,629 | 5 | 1 | Closed | Amit Sangha | Issue raised as part of MAX migration and ticket updated for more than a year. | Product | Clarification | Performance Management | Goal Management | null | null | 2021-05-20T13:42:21+05:30 | 2022-08-27T09:39:42+05:30 | saravanan.mani@myadrenalin.com, kritika.kumar@abaninvestment.com, iman.adam@cns-me.com, ask.adrenalin@myadrenalin.com, bhaskaran.r@myadrenalin.com | saravanan.mani@myadrenalin.com, kritika.kumar@abaninvestment.com, iman.adam@cns-me.com, ask.adrenalin@myadrenalin.com, bhaskaran.r@myadrenalin.com | kritika.kumar@abaninvestment.com, iman.adam@cns-me.com, ask.adrenalin@myadrenalin.com, bhaskaran.r@myadrenalin.com | null | null | Clarification | null |
3,527 | Hi, I would like to ask if the Performance Alignment - KRA module is completely deployed in our UAT Server (http://10.63.1.146/)? Regards, Jam | 13,630 | 5 | 1 | Closed | Jamaica Maas | Deployed | Product | Configuration | null | Performance Management | null | null | 2021-05-20T13:58:14+05:30 | 2021-05-26T15:19:22+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Jamaica Maas, We will check the necessary details from our end and will update you the status., Hi Jamaica ... |
3,528 | P1282 ^ Sameer Anand | 13,631 | 5 | 4 | Closed | Surendra Kumar | competencies uploaded | Customization | Data Correction | null | Goal Management | null | null | 2021-05-20T14:10:38+05:30 | 2021-05-20T16:03:32+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets?page=1, Dear Team, With reference to employee P1282, we will do the required competencies upload and share t... |
3,529 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team We request you to change the hiring type to Lateral for the below mentioned associate. ZP2 Shalini Upendran Thanks Balaji.Da... | 13,632 | 5 | 1 | Closed | Balaji Damodaran | we have updated the below-reported employee hiring type. | Product | Service Request | null | Employee Information | null | null | 2021-05-20T14:16:38+05:30 | 2021-06-04T16:48:48+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Service Request | Hi Balaji Damodaran, As per your request, we have updated the below-reported employee hiring type. Please check and revert for any further clarifications. Regards, Srujana Mittapalli |
3,530 | There is an employee Poonam (12110) she is not with when we migrating from BDA to BDE, we missed her name to remove from the list. | 13,633 | 5 | 3 | Closed | Senthil kumar M S | Done the changes | Product | Data Correction | null | Time & Attendance Management | null | null | 2021-05-20T14:28:21+05:30 | 2021-06-04T16:48:49+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Senthil kumar M S, Requesting you to connect the below link. https://fastsupport.gotoassist.com/397440014, H... |
3,531 | Dear Team, Need support for HRBP and HRBP Admin access for below. INCHR4179 INCHR2655 INCHR3906 | 13,634 | 4 | 3 | Resolved | Durgadevi R | role player access | Product | Configuration | null | Application Access Management | null | null | 2021-05-20T14:36:15+05:30 | 2021-05-20T15:52:07+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 Edg/89.0.774.77 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Durgadevi R, Please join the below session link. https://fastsupport.gotoassist.com/6542687... |
3,532 | Vikash Kumar (P1278) not able to complete his exit interview, screenshot is attached Please check and help the same | 13,635 | 5 | 3 | Closed | Pratap Singh | waiting for simulation of issue | Product | Configuration | null | Separation Management | null | null | 2021-05-20T14:37:25+05:30 | 2021-05-27T11:08:49+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/, Hi Pratap Singh, Sure, we are working on PMS queries, please provide us few minutes we will analyze the... |
3,533 | Dear Team, We are getting error at the time of offer releasing for below the mentioned candidate. Below error received from iHRIS. Please find the request and response from Heptagon Raveendra Shanbhogue 9886420243 [cid:image002.png@01D74D87.B65D4AD0] Thanks and Regards, Shishira Shetty L2 Support , ... | 13,636 | 5 | 1 | Closed | shishira | due to special characters | Customization | Configuration | null | Application Management | null | null | 2021-05-20T14:53:30+05:30 | 2021-06-09T18:51:43+05:30 | jayakrishnan.n@myadrenalin.com, sandeep.thungaturthy@exidelife.in, arbaaz.hasan@exidelife.in, balakumaran.v@myadrenalin.com, iswarya.s@myadrenalin.com, jisha.aravind@myadrenalin.com, dhivya.v@myadrenalin.com, alexader.c@myadrenalin.com, mananashivasharan.rao@exidelife.in, vikasp.n@exidelife.in, shishira.c101498@exideli... | jisha.aravind@myadrenalin.com, jayakrishnan.n@myadrenalin.com, sandeep.thungaturthy@exidelife.in, arbaaz.hasan@exidelife.in, balakumaran.v@myadrenalin.com, dhivya.v@myadrenalin.com, alexader.c@myadrenalin.com, mananashivasharan.rao@exidelife.in, vikasp.n@exidelife.in, shishira.c101498@exidelife.in, alexander.c@myadrena... | sandeep.thungaturthy@exidelife.in, arbaaz.hasan@exidelife.in | null | null | Software Problem | Dear Shishira, As per the discussion over the call, we will connect by tomorrow morning and work on the concerns raised on Heptagon integration with reference to Vacancies combination and error message Pop up. Thanks and Regards, Dhivya . V, Dear Team, Kindly update.. Thanks and Regards,... |
3,534 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Team, Please check on the below issue. Thanks Rishi Ranka ________________________________ From: Saranya Gireesh <saranya.gireesh@groupm.com... | 13,637 | 5 | 3 | Closed | Rishi Ranka | Double submit issue | Product | Data Correction | null | Self Declarations | null | null | 2021-05-20T15:37:38+05:30 | 2021-06-04T16:48:50+05:30 | ask.adrenalin@myadrenalin.com, saranya.gireesh@groupm.com | ask.adrenalin@myadrenalin.com, saranya.gireesh@groupm.com | saranya.gireesh@groupm.com | null | null | Service Request | Hi Rishi Ranka, With reference to our discussion,we have now removed the Bank details submitted by the employee as it was submitted twice due to double click scenario,request the emloyee to resubmit the details again. Regards Wasim |
3,535 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Saravanan, Please enable goal setting for the following staff asap: 5518 ^ Vaibhav Muthoju Regards, Amit Sangha [cid:image075e18.PNG@4... | 13,638 | 5 | 1 | Closed | Amit Sangha | goal enabled | Product | Service Request | null | Performance Management | null | null | 2021-05-20T16:12:52+05:30 | 2021-06-04T16:48:51+05:30 | saravanan.mani@myadrenalin.com, kritika.kumar@abaninvestment.com, muhammad@phs.ae, ask.adrenalin@myadrenalin.com, amit.sangha@abaninvestment.com | saravanan.mani@myadrenalin.com, kritika.kumar@abaninvestment.com, muhammad@phs.ae, ask.adrenalin@myadrenalin.com, amit.sangha@abaninvestment.com | kritika.kumar@abaninvestment.com, muhammad@phs.ae, ask.adrenalin@myadrenalin.com | null | null | Service Request | ?Hi Amit, We have enabled the goal setting for the below employee. Kindly check and confirm. Best Regards, Saravanan.SM Product Support ________________________________ Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai - 6001... |
3,536 | Dear Team, We are getting the error message while initiating transfer for this employee. Screenshot shared over mail. Please help on priority. Regards, Chaitali | 13,639 | 5 | 3 | Closed | Rinoy Sebastin | error was not getting displayed | Product | Configuration | null | Employee Information | null | null | 2021-05-20T16:27:51+05:30 | 2021-06-04T19:50:03+05:30 | balakumaran.v@myadrenalin.com | balakumaran.v@myadrenalin.com | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/69.0.3497.100 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rinoy Sebastin, As showcased over the session, the error is not getting displayed now. Please verify and let u... |
3,537 | Dear Preethi, As discussed earlier, please help me resolve the forms pending for approval issue. Ecode : 16697 | 13,640 | 5 | 4 | Closed | Mahesh R | provided the solution | Product | Data Correction | null | Performance Management | null | null | 2021-05-20T16:34:59+05:30 | 2021-05-26T17:00:36+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Raveena Ramakrishnan, We will check the reported forms pending cases and update the status to you., Hi Rave... |
3,538 | Dear Team, As per new termination cases , EL and CL enachment formula changed as different forms of full and final . Request to Create new Field EL Encashment Manual and CL Enashment Manual , where I will able to updated manually. Also create new field Special Bonus Pay . Thanks & Regards, Dhanas... | 13,641 | 5 | 1 | Closed | Dhanashree Sawant | We have provided all clarification over the webex session | Product | Clarification | null | Salary | null | null | 2021-05-20T16:35:51+05:30 | 2021-05-24T16:48:47+05:30 | prakash.kumar@myadrenalin.com, ghulam.yazdani@myadrenalin.com, dhanashree_sawant@gsenc.com, gowtham.n@myadrenalin.com | prakash.kumar@myadrenalin.com, ghulam.yazdani@myadrenalin.com, dhanashree_sawant@gsenc.com, gowtham.n@myadrenalin.com | ghulam.yazdani@myadrenalin.com | null | null | Service Request | Dear Dhanashree In Leave Configuration we have an option to consider this leave type EL & CL for Leave encashment calculation. Based on the Leave balance system calculate the leave encashment. We will create the Special Bonus pay component using the component form. Prakash. K. Product Support Team. ... |
3,539 | Dear Madam, Below Staff CGT Advance updated in Spark clearance but not showing in F&F data. Pls find attached screen shot for your reference. Pls check & confirm. EM ID: 67629 Regards, Sowmya | 13,642 | 5 | 1 | Closed | Sowmya | Details has been updated after pay process | Product | Clarification | null | Salary | null | null | 2021-05-20T16:37:36+05:30 | 2021-06-05T15:49:08+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; HCTE; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; Zoom 3.6.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Madam please find the attachment., Hi Sowmya... |
3,540 | Please provide data upload option for below mentioned 2 employees for "Performance Alignment" related activities. 1. Nithin Dominic (50984) 2. Shibu R (53301) INES00384254 VARSHA LEYA MATHEW 9072604064 | 13,643 | 5 | 1 | Closed | Rohit Ritolia | provided the clarification | Product | Clarification | null | Performance Management | null | null | 2021-05-20T16:55:20+05:30 | 2021-06-05T09:49:26+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rohit Ritolia, We have taken the session for the point and guided Varsha to remove the unwanted Hrfoundation relate... |
3,541 | Dear Team, Need assistance. We require below :- 1> "Family Details” Form Report required in iReporter 2> Report in Excel Format should contain details of all uploaded Family members for all Employee. Please confirm on the above on priority. Regards, Kavita Kamath 9820044981 | 13,644 | 5 | 3 | Closed | Kavita Gaurav Kamath | New Ireport Created | Product | Configuration | null | Personal Data | null | null | 2021-05-20T17:01:16+05:30 | 2021-06-04T17:48:25+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Kavita Gaurav Kamath, Please be informed,we have now created a Ireport in the name 'Employee Family Details',pl... |
3,542 | Dear Concern, Kindly not employees can not edit their Existing Family Member Details. An Error occurs while trying to edit Family Member Details. kindly look into this matter. Thanks You. | 13,645 | 5 | 3 | Closed | Parth Patel | Config | Product | Data Correction | null | Self Declarations | null | null | 2021-05-20T17:13:57+05:30 | 2021-06-16T15:53:36+05:30 | lalji.ladumor@ratnamani.com | lalji.ladumor@ratnamani.com | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Parth Patel, Please connect on below Link to check and assist on why the system is not allowing edit the Famil... |
3,543 | Hi, Need to upload letters in the system on Saturday and Sunday. Gyanamayee Swain HR IT Consultant [Description: Description: Description: cid:image001.gif@01CBE49D.E61E87B0] Godrej Tyson Foods Limited Godrej One,3rd Floor, Pirojshanagar I Eastern Express Highway I Vikhroli (E) I Mumbai - 400079 I In... | 13,646 | 5 | 1 | Closed | Gyanamayee Swain | Service request | Product | Service Request | null | Performance Appraisal | null | null | 2021-05-20T17:14:24+05:30 | 2021-05-24T10:41:20+05:30 | ask.adrenalin@myadrenalin.com, gowtham.n@myadrenalin.com, myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com | ask.adrenalin@myadrenalin.com, gowtham.n@myadrenalin.com | myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com, gowtham.n@myadrenalin.com | null | null | Service Request | Hi Gyanamayee, Request you to please provide an exact time on Saturday & Sunday to plan ourselves accordingly. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 9047106688 / 8072250167 , Hi, I will call whenever will receive documents from HR. I wil... |
3,544 | Hi Support Team, As discussed with Sakthi today, May 20, 2021, requesting for setup in UAT environment first for Self Appraisal enhancement's testing. Please see attached list. | 13,647 | 5 | 3 | Closed | Lilibeth P. Nayve | Need for data's | Product | Service Request | null | Performance Management | null | null | 2021-05-20T17:16:25+05:30 | 2021-06-15T11:49:26+05:30 | lpnayve@bpi.com.ph | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Lilibeth P. Nayve, We will check with Sakthi regarding this enhancement and will update you on the same., H... |
3,545 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Pls clear this block from the backend. Thanks Sonali From: Badavath Jhansi <Badavath.Jhansi@artfertilityclinics.com> Sent: 20 May 2021 17:32... | 13,648 | 4 | 1 | Resolved | Sonali Srivastava | Blockage removed | Product | Data Correction | null | null | null | null | 2021-05-20T17:34:05+05:30 | 2021-05-24T11:19:57+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Clarification | null |
3,546 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Arun, Please advice on the below query asap. Regards, Amit Sangha [cid:image416b71.PNG@ece4f40e.4581e320]<http://www.abaninvestment.com... | 13,649 | 5 | 1 | Closed | Amit Sangha | Position to be mapped with miscellaneous fields. | Product | Configuration | null | Manage Employees | null | null | 2021-05-20T17:34:44+05:30 | 2021-06-07T12:51:12+05:30 | arun.v@myadrenalin.com, bhaskaran.r@myadrenalin.com, elton.dasilva@abaninvestment.com, monaliza.perez@abaninvestment.com, bhavana.dalal@abaninvestment.com, noemi.agumboy@tawazon.ae, ask.adrenalin@myadrenalin.com, amit.sangha@abaninvestment.com | arun.v@myadrenalin.com, bhaskaran.r@myadrenalin.com, elton.dasilva@abaninvestment.com, monaliza.perez@abaninvestment.com, bhavana.dalal@abaninvestment.com, noemi.agumboy@tawazon.ae, ask.adrenalin@myadrenalin.com, amit.sangha@abaninvestment.com | elton.dasilva@abaninvestment.com, monaliza.perez@abaninvestment.com, bhavana.dalal@abaninvestment.com, noemi.agumboy@tawazon.ae, ask.adrenalin@myadrenalin.com | null | null | Software Enhancement | Dear Amit, The details like OT, JV and Air ticket are now populating in both MAX and Old version. Please let me know if any further support required. Max [cid:image001.jpg@01D74DAF.5B1F9150] Old Version [cid:image002.jpg@01D74DAF.5B1F9150] Regards, Arun.V – Assistant Manager M:+919841614552 W: www.myad... |
3,547 | 1 day LOP was deducted from my salary in the month of April 2021., for Sunday 18th April. Please do the needful to reverse this LOP as it seems to be a technical error to deduct Loss of Pay for Sunday My employee code is 10972 Screenshot is attached Incident INES00384349 MUNNI SANKAR 8589965533 | 13,650 | 5 | 1 | Closed | Rohit Ritolia | provided the clarification about the LOP reversal | Product | Clarification | null | Absence, Time and Attendance | null | null | 2021-05-20T17:35:56+05:30 | 2021-06-08T13:49:07+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rohit Ritolia, We will check the reported case and update the status to you., Hi Preethi, Please update on this... |
3,548 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Moosa, Please confirm this employee. Please note - we have extended his confirmation for 2 months and now need to confirm from the back end. If an... | 13,651 | 5 | 3 | Closed | Jatinder Kumar Sharma | confirmation details update | Product | Data Correction | null | Confirmation Management | null | null | 2021-05-20T17:43:05+05:30 | 2021-06-05T14:48:46+05:30 | ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com | ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com | null | null | null | Change Request | Hi Jatinder Kumar Sharma, As per your request, the confirmation status and confirmation date has been updated as 'C' and '20 May 2021' for Emp: 94631 through the database. Please check and share us your feedback. Thanks & Regards, Mohamed Moosa A, Seems confirmation form is initiated at employee end . pls... |
3,549 | Dear Team, Please look into the below screenshot, we are unable to upload offer as vacancy code is not reflecting, Help to update the vacancy code on the application as per the below requirements. Location : Amritsar Branch Code : D71 Designation Senior Relationship Manager : L7 Department : Direct Channel ... | 13,652 | 5 | 1 | Closed | shishira | some changes done by Exide IT team and we have not done any changes from our end | Customization | Configuration | null | Application Management | null | null | 2021-05-20T17:52:24+05:30 | 2021-06-09T10:53:55+05:30 | mananashivasharan.rao@exidelife.in, vikasp.n@exidelife.in, sandeep.thungaturthy@exidelife.in, arbaaz.hasan@exidelife.in, balakumaran.v@myadrenalin.com, jayakrishnan.n@myadrenalin.com, dhivya.v@myadrenalin.com | null | sandeep.thungaturthy@exidelife.in, mananashivasharan.rao@exidelife.in, arbaaz.hasan@exidelife.in | null | null | Clarification | Dear Shishira, As discussed over the call yesterday, we have shared the zoom session with Sandeep. We will analyze the same and update you at the earliest. Thanks and Regards, Dhivya . V, Dear Shishira, As discussed request you to share the logs to proceed further on analysis. Thank... |
3,550 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Moosa, Please remove below bank account details. EMPLOYEE_STAFFID ACCOUNT_HOLDER_NAME NAME_AS_PER_BANK BANK_NAME EMPLOYEE_BANK_ACCOUNT_NO COMPAN... | 13,653 | 5 | 3 | Closed | Jatinder Kumar Sharma | bank details clean up | Product | Data Correction | null | Employee Information | null | null | 2021-05-20T17:54:58+05:30 | 2021-06-05T09:49:27+05:30 | ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com | ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com | null | null | null | Change Request | Hi Jatinder Kumar Sharma, As per your request, the banks details of the reported employees has been cleaned up through the database, please check the same from your end and share us your feedback. Thanks & Regards, Mohamed Moosa A |
3,551 | Competencies is not getting Displayed in self appraisal page Eg: E,Code: 23820 | 13,654 | 5 | 3 | Closed | Ramakrishnan J | Done the correction. | Product | Data Correction | null | Goal Management | null | null | 2021-05-20T18:00:58+05:30 | 2021-06-08T16:51:13+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12955, Hi Ramakrishnan J, We will initiate the session and check on the above-reported concern please provide ... |
3,552 | UAT Application is now loading - Please check if any recent patches made the issue. Check the root cause and let us know. Also check the Applciation logs. I have informed ISD team to check the server logs. | 13,655 | 5 | 4 | Closed | Varun Kumar S | network issue | Product | Clarification | null | Application Access Management | null | null | 2021-05-20T18:26:53+05:30 | 2021-06-05T09:49:27+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Varun Kumar S, Please be informed,we have taken the session with your IT Team and verified that other than Adr... |
3,553 | Mr. Mohak Joshi is unable to view payslip. | 13,656 | 5 | 2 | Closed | Supulaxmi Konar | Clarification. | Product | Clarification | null | Pay process | null | null | 2021-05-20T18:31:28+05:30 | 2021-06-04T18:50:49+05:30 | null | null | null | null | null | Clarification | created_by: 2043097241383 time: 2021-05-20 13:01:28 UTC, Hi Supulaxmi, As discussed, Payroll Management - Self and Admin group employees can access Payslip and Tax Computation sheet form only but Mr.Mohak is not mapped to Payroll Management - Self/Admin group hence he is unable to access Payslip and Tax Computatio... |
3,554 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Arun, Need another support for the below issue. Thanks, Kritika [cid:imageaedc12.PNG@c23542b4.4088f904]<http://www.abaninvestment.com... | 13,657 | 5 | 1 | Closed | KRITIKA KUMAR | Clarification provided | Product | Clarification | null | Application Access Management | null | null | 2021-05-20T18:39:28+05:30 | 2021-06-07T12:51:13+05:30 | arun.v@myadrenalin.com, ask.adrenalin@myadrenalin.com, manuel@phs.ae, kritika.kumar@abaninvestment.com | arun.v@myadrenalin.com, ask.adrenalin@myadrenalin.com, manuel@phs.ae, kritika.kumar@abaninvestment.com | manuel@phs.ae | null | null | Clarification | Dear Kritika, The below mentioned employee 5518 is have access to the system. Please find attached the screenshot (taken from employee login). [cid:image002.jpg@01D74DB1.067E0030] [cid:image004.jpg@01D74DB1.067E0030] [cid:image005.jpg@01D74DB1.067E0030] Do let me know if any further support required. Re... |
3,555 | event scheduler is not working as expected. employee data not getting updated | 13,658 | 5 | 3 | Closed | Ishan | schedulers are stopped after the server restart | Product | Clarification | null | Scheduler | null | null | 2021-05-20T18:44:04+05:30 | 2021-06-05T17:49:21+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Ishan, Kindly join this session https://fastsupport.gotoassist.com/120761518, Hi Ishan, Scheduler serv... |
3,556 | Dear Team, Below resignation got approved from supervisor while it's not showing under HR Que. Emp Code Emp Name (As Per UID) Date of Joining Designation Department Aye3696 Mayur Chhabu Parkhe 20-Jun-19 Loan Advisor Distribution AYE4697 Mukiri Gopi Raju 12-Dec-... | 13,659 | 5 | 1 | Closed | Palak sodhi | transaction struck in queue | Product | Service Request | null | Confirmation Management | null | null | 2021-05-20T19:04:44+05:30 | 2021-05-21T20:11:26+05:30 | ask.adrenalin@myadrenalin.com, vivek.raj@ayefin.com, hroperations2@ayefin.com | ask.adrenalin@myadrenalin.com, vivek.raj@ayefin.com, hroperations2@ayefin.com | vivek.raj@ayefin.com, hroperations2@ayefin.com | null | null | Software Problem | Hi Palak sodhi, For the reported concern kindly refer the ticket 13662. We have close this ticket due to same concern. Thanks, Greeshma |
3,557 | Hello Team, Below mentioned employee cancelled his QL leave in HRMS, leave cancelled in HRMS but there is mismatch in leave balance credited. Employee ID: ECWAHM02826 Name: Varun Nikte From: 03-May to 07-May (Actual days: 05 but showing in HRMS: 7) From: 10-May to 14-May (Actual days: 05 but showing in HR... | 13,660 | 5 | 3 | Closed | Humayu Tandurwala | Code changes | Product | Service Request | null | Setup HRMS | null | null | 2021-05-20T19:09:53+05:30 | 2021-06-11T10:53:36+05:30 | subhasri.samantray@eclinicalworks.com, alapinee.deshmukh@eclinicalworks.com, shanmugam.raja@eclinicalworks.com | subhasri.samantray@eclinicalworks.com, alapinee.deshmukh@eclinicalworks.com, shanmugam.raja@eclinicalworks.com | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Humayu Tandurwala, Noted on your query,we will validate the same and uipdate the status once the same is recti... |
3,558 | Looping Vikas. Dear Team, As discussed in the Call, Heptagon not receiving the response for the vacancy code from the HRIS. It is happening for all the combinations. Please check and let us know. Thanks and Regards, Shishira Shetty L2 Support , IT [cid:image005.png@01D4A394.C7956110] Exide Life Insur... | 13,661 | 5 | 1 | Closed | shishira | duplicate ticket | Customization | Configuration | null | Application Management | null | null | 2021-05-20T19:22:05+05:30 | 2021-05-21T09:37:05+05:30 | jayakrishnan.n@myadrenalin.com, dhivya.v@myadrenalin.com, sandeep.thungaturthy@exidelife.in, mananashivasharan.rao@exidelife.in, arbaaz.hasan@exidelife.in, vikasp.n@exidelife.in | null | sandeep.thungaturthy@exidelife.in, mananashivasharan.rao@exidelife.in, arbaaz.hasan@exidelife.in, vikasp.n@exidelife.in | null | null | Software Problem | Dear Shishira, Since this is a duplicate ticket of 13652, updating the status of the ticket to closed. Please track in the ticket #13652 . While you gave comments and looped, it got created as a new ticket. Please skip the fresh desk id while you reply again. Thanks and Regards, Dhivya . V |
3,559 | Adding one more.. Employee code is AYE5252. Thanks & Regards Palak Sodhi HR Department Aye Finance Private Limited 8th Floor, Vipul Square Sushant Lok, Phase 1, Gurgaon-122009 Contact: 8826554216 From: Palak Sodhi [mailto:palak.sodhi@ayefin.com] Sent: 20 Ma... | 13,662 | 5 | 1 | Closed | Palak sodhi | Transaction struck in queue | Product | Service Request | null | Separation Management | null | null | 2021-05-20T19:26:12+05:30 | 2021-06-09T10:53:55+05:30 | ask.adrenalin@myadrenalin.com, vivek.raj@ayefin.com, hroperations2@ayefin.com, hroperations@ayefin.com | hroperations@ayefin.com, ask.adrenalin@myadrenalin.com, vivek.raj@ayefin.com, hroperations2@ayefin.com | vivek.raj@ayefin.com, hroperations2@ayefin.com, hroperations@ayefin.com | null | null | Software Problem | Hi Palak sodhi, During Analysis, we have checked and found that the Resignation is not pending at the HR Level but the transaction is in the Error queue table due to the employee synchronize issue. Also we have verified that the banking details and there are duplicate records for these two employees, AYE5252-Two sa... |
3,560 | Dear Dhivya, Please find ECN for subjected issue. 73545 Regards, Chaitali | 13,663 | 5 | 3 | Closed | Rinoy Sebastin | review unique id being null | Customization | Data Correction | null | Goal Management | null | null | 2021-05-20T19:49:02+05:30 | 2021-06-05T09:49:28+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/69.0.3497.100 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Rinoy Sebastin, The issue with reference to the below ECN has been resolved yesterday as discussed. ... |
3,561 | Dear Team, Please check for ECN : R11360 Goals and competencies not defined. please check the disconnect. Regards, Chaitali | 13,664 | 5 | 3 | Closed | Rinoy Sebastin | review uniq id null | Customization | Data Correction | null | Goal Management | null | null | 2021-05-20T19:58:18+05:30 | 2021-06-09T12:50:20+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/69.0.3497.100 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/13520, Hi Rinoy Sebastin, We will connect today and help you on resolving the concern raised on the alert messa... |
3,562 | For two employees, Self Appraisal didn't get opened, even after approval of Goal setting. | 13,665 | 5 | 1 | Closed | Chaitali | review uniq id was not available | Customization | Data Correction | null | Goal Management | null | null | 2021-05-20T20:13:24+05:30 | 2021-05-20T20:13:24+05:30 | null | null | null | null | null | Clarification | created_by: 2043044612466 time: 2021-05-20 14:43:24 UTC |
3,563 | Need to update Holiday for past date and Also check the leave Configration | 13,666 | 5 | 3 | Closed | Vinay Dandeli | Clarification | Product | Service Request | null | Absence, Time and Attendance | null | null | 2021-05-20T20:43:00+05:30 | 2021-06-05T14:48:47+05:30 | ganesh.khavare@invoicemart.com | null | null | null | null | Change Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/81.0.4044.113 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vinay Dandeli, We will have a connection and check on the below request. Please share the same Rega... |
3,564 | Dear Dhivya, Please remove the below Employee PMS entries on the dates as 21/Jan/2021 & 19/Apr/2021 APHSC0132 | 13,667 | 5 | 2 | Closed | Tirupathiraju | based on your request we have removed the (Apollo, AHEL staff promotion ) templates for the below reported employee. | Product | Service Request | null | Employee Information | null | null | 2021-05-20T21:08:41+05:30 | 2021-05-21T14:23:28+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/13411, , Hi Tirupathiraju, As discussed over the call, based on your request we have removed the (Apollo, AH... |
3,565 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team Pls rectify the Date of Joining of below employees as 1-May-21 128 Gail Marjorie Fernandes 133 Kojjarapu Nookeshwara Rao Thanks Sonal... | 13,668 | 5 | 1 | Closed | Sonali Srivastava | DOJ corrected | Product | Data Correction | null | Employee Movement | null | null | 2021-05-20T21:27:07+05:30 | 2021-06-08T10:49:56+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Service Request | Hi Sonali Srivastava, As per your request, we have changed the DOJ for the mentioned employee as 01-May-2021, Please check for the employee. Abirami K |
3,566 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Dhivya As discussed, request your help to map the effective date for the attached list. We are in progress of position cleaning activity for th... | 13,669 | 5 | 1 | Closed | Balaji Damodaran | Clarification in Employee basic info update. | Product | Clarification | null | Employee Information | null | null | 2021-05-20T23:06:00+05:30 | 2021-06-05T11:49:14+05:30 | dhivya.v@myadrenalin.com, ask.adrenalin@myadrenalin.com | dhivya.v@myadrenalin.com, ask.adrenalin@myadrenalin.com | null | null | null | Clarification | Hi Balaji Damodaran, As we understood from the above descripition, you need to update the position for employees. Regarding this, we have attached the employee basic info update upload. Please check and revert for any further clarifications. Regards, Srujana.M |
3,567 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Srujana While uploading the bank details for salary credit. Getting the failed transaction message. Request your help on this, Thanks Bala... | 13,670 | 5 | 1 | Closed | Balaji Damodaran | Inactive employee bank details has been corrected | Product | Service Request | null | Employee Information | null | null | 2021-05-21T08:35:20+05:30 | 2021-06-05T11:49:15+05:30 | srujana.m@myadrenalin.com, ask.adrenalin@myadrenalin.com | srujana.m@myadrenalin.com, ask.adrenalin@myadrenalin.com | null | null | null | Service Request | Hi Balaji Damodaran, We have checked, below reported employee account number exists for the inactive employees. Hence while uploading the account number system is showing vlaidation. Now we have corrected the validation. Request you to upload the bank details and revert for any further clarifications. Regard... |
3,568 | We are currently using COLA component (Cost of Living Allowance) for our DAILY WAGE employees. We would like to explore the use of COLA component for allowance that we give to our MONTHLY WAGE employees who are on Developmental Assignments (may be for 6 months or more). The multiplier of COLA will be similar to DAIL... | 13,671 | 5 | 2 | Closed | Sharon Ang | Requested for Clarification | Product | Clarification | null | Payroll Setup | null | null | 2021-05-21T08:46:43+05:30 | 2021-06-16T17:49:31+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/13617, Hi Sharon Ang, As per checking from our end, the COLA component is getting calculated for the pay group'... |
3,569 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi, There is one employee 805040^ TANESH J TRIVEDI who has been moved from general to custom shift from 24th April, however the shift roster has not be... | 13,672 | 5 | 1 | Closed | Sonali | Run the attendance Syns | Product | Data Correction | null | Absence, Time and Attendance | null | null | 2021-05-21T09:06:29+05:30 | 2021-06-05T16:49:24+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Change Request | Hi Reenu, For the below concern, We have run the past weekly off scheduler Holiday updated on 14 May 2021 the reported employees in attendance calendar, And One employee 804050 shift details already updated on the attendance calendar. Kindly check from your end and share feedback. Further if any clarificat... |
3,570 | Hi, May I know if it is possible to limit an admin user's access based on Grade or Pay Group? | 13,673 | 5 | 2 | Closed | Elaine M. Ordan | Clarification | Product | Clarification | null | Security | null | null | 2021-05-21T09:13:11+05:30 | 2021-06-05T08:51:32+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Elaine M. Ordan, We can restricted the access by removing form access or removing Role access or Removing un... |
3,571 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Judhi, Shivendra Singh is new joinee but his email id is showing is already exist. Please do the needful. [cid:image005.png@01D74... | 13,674 | 5 | 1 | Closed | Manoj Tiwari | Backend Update | Product | Service Request | null | Employee Information | null | null | 2021-05-21T09:56:44+05:30 | 2021-06-05T10:53:47+05:30 | ask.adrenalin@myadrenalin.com, judhistira.m@myadrenalin.com, jitendra.chaturvedi@nbhcindia.com | ask.adrenalin@myadrenalin.com, judhistira.m@myadrenalin.com, jitendra.chaturvedi@nbhcindia.com | jitendra.chaturvedi@nbhcindia.com | null | null | Clarification | Hi Manoj, As discussed over the call, below employee is re-joined and given mail ID is already registered with employee's old ID- NBHCT00781 hence it shows mail id already exists. As requested, we have removed mail ID from his old employee ID. Please check and confirm. Regards, Judhistira.M |
3,572 | Dear Team, We have a Separation Activity named 'Tech Application Support Clearance' which triggers to the following activity owners on their respective email IDs one day prior to an employee's relieving date. Followed by a reminder email next day at 3:00pm. * Subhash Laxman Devalekar - C122305 - subhash.... | 13,675 | 5 | 1 | Closed | Nayomi Shah | Configuration Change | Product | Configuration | null | Separation | null | null | 2021-05-21T10:03:02+05:30 | 2021-06-05T13:49:18+05:30 | susan.noronha@iiflw.com, laxman.gulambe@iiflw.com | susan.noronha@iiflw.com, laxman.gulambe@iiflw.com | susan.noronha@iiflw.com, laxman.gulambe@iiflw.com | null | null | Clarification | Hi Nayomi Shah, We understood from your below reported query stating that activity has to trigger as "4" approvers with the mail process however one of the employees trigger is not happening in the application. hence we will get connect from our end and check the same and revert accordingly. Thanks & Regards... |
3,573 | Dear Team, Please re-run the Absent Scheduler form 21st April to 20th May. Regards Sanjay | 13,676 | 5 | 3 | Closed | Sanjay P | scheduler executed for entire month | Product | Service Request | null | Absence, Time and Attendance | null | null | 2021-05-21T10:26:05+05:30 | 2021-05-28T16:00:27+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sanjay P, Based on your request, we have executed the absent scheduler for the given period. Please check... |
3,574 | We are not able to approve or reject manpower requisition of past date. screenshot attached. Regards, Rajan Thakar 9909006390 | 13,677 | 5 | 3 | Closed | Rajan Thakar | Removed transaction from form trans and form history | Product | Patch Deployment | null | Requisition Management | null | null | 2021-05-21T10:37:40+05:30 | 2021-05-31T11:02:21+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12160, Hi Rajan Thakar, With reference to our discussion, the vacancy got expired prior approval of Manpower req... |
3,575 | As per the old ticket no 301122, I have set up new PMS calendar for FY 2021-22, still goal setting form is not enabled. Can you look into the issue. Regards, Sonam 9930562992 | 13,678 | 5 | 3 | Closed | Sonam Bait | Clarification. | Product | Clarification | null | Goal Management | null | null | 2021-05-21T10:52:38+05:30 | 2021-06-11T21:54:05+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Sonam, We are working on it and update you on the status shortly. Regards, Judhistira.M, Hi Sonam, ... |
3,576 | Dear Team, Please check when employee download salary slip on mobile application from employee attachment. it's show download successfully but salary slip not show. | 13,679 | 5 | 3 | Closed | Sandeep Jangid | Version update | Product | Patch Deployment | null | null | null | null | 2021-05-21T11:08:29+05:30 | 2021-05-21T20:55:41+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Sandeep Jangid, Based on your concern, when an employee downloads a salary slips on a mobile application... |
3,577 | Kindly get the following remarks captured in the HR Operations clearance activity of Gaurv Maheshwari (P2763) . The clearance head will be “HR Operation” and the remarks will be “ Medical Insurance Recovery of Rs.980/- to be done.” | 13,680 | 5 | 4 | Closed | Pratap Singh | remarks updated | Product | Data Correction | null | Separation Management | null | null | 2021-05-21T11:13:07+05:30 | 2021-05-27T11:08:25+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Pratap Singh, From the below description, we understood that the clearance activity remarks has to be upda... |
3,578 | P1216 ^ Vaibbhav Jaain | 13,681 | 5 | 4 | Closed | Surendra Kumar | clean up request | Customization | Data Correction | null | Goal Management | null | null | 2021-05-21T11:22:07+05:30 | 2021-05-22T13:50:54+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Surendra Kumar, As discussed over the call, we will do the required clean up for the shared employee and upd... |
3,579 | i have upload annexure 1 upload for change gross earning but it is not effect in chhalan mapping | 13,682 | 5 | 3 | Closed | Lalji Ladumor | Du_pa_etds_annexure1 sp has been updated | Product | Data Correction | null | Tax | null | null | 2021-05-21T11:29:36+05:30 | 2021-06-05T12:49:20+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Lalji Ladumor, We have executed the backend script for this issue. Please upload the annexure1 and map the ... |
3,580 | We are unable to generate the EmpBasicInfoPayroll | 13,683 | 5 | 4 | Closed | Vidyasagar | Clarification in Employee basic information report | Product | Clarification | null | Employee Reports | null | null | 2021-05-21T11:35:23+05:30 | 2021-05-31T12:17:43+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vidyasagar, We are able to generate the employee basic info payroll report. Please refer to the attached scree... |
3,581 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team, Below employee's probation is reflecting directly to HR que with blank comments. Request you to re-share with supervisor que for feedb... | 13,684 | 4 | 1 | Resolved | Palak sodhi | transaction moved to level 1 | Product | Service Request | Confirmation Management | Confirmation Management | null | null | 2021-05-21T11:42:27+05:30 | 2021-06-04T20:21:47+05:30 | ask.adrenalin@myadrenalin.com, iswarya.s@myadrenalin.com, dhivya.v@myadrenalin.com, vivek.raj@ayefin.com | ask.adrenalin@myadrenalin.com, iswarya.s@myadrenalin.com, dhivya.v@myadrenalin.com, vivek.raj@ayefin.com | dhivya.v@myadrenalin.com, vivek.raj@ayefin.com | null | null | Service Request | Hi Palak sodhi, During the analysis, we have checked and found that confirmation appraisal form has two level approval. 1st level is functional manager and 2nd level is Confirmation Fac. For these two employees confirmation appraisal first level is automatically approved. AYE6342 ^ Bharat- Functional manager not m... |
3,582 | Dear Team, Kindly check error show in employment Data Change - Additional Fields. Error - -- Transaction is pending for approval. Cannot modify... I already checked every where any approval pending not found | 13,685 | 5 | 3 | Closed | Sandeep Jangid | clear the queue entries PIMS_EMP_DATA_CHANGE_T | Product | Data Correction | null | Employee Information | null | null | 2021-05-21T11:42:36+05:30 | 2021-05-21T17:22:48+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Sandeep Jangid, Based on your concern regarding unable to do the employment data change additional fields p... |
3,583 | Dear Team, Please check for ECN : 84776, self appraisal submitted but yet the form is reflecting. Regards, Chaitali. | 13,686 | 5 | 3 | Closed | Rinoy Sebastin | no error was reflecting | Customization | Configuration | null | Goal Management | null | null | 2021-05-21T11:44:01+05:30 | 2021-06-09T12:50:21+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/69.0.3497.100 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rinoy Sebastin, From the below description, we understood that the Self Appraisal has been submitted by the em... |
3,584 | Hi, An error pops up while doing attendanc regularization / applying leave. Atatched screenshot. Regards Aishwarya | 13,687 | 5 | 3 | Closed | Aishwarya KV | As discussed over the call we have been informed the issue is not occurring. | Product | Clarification | null | Workflow | null | null | 2021-05-21T11:44:19+05:30 | 2021-06-10T19:49:22+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Aishwarya KV, We will check on the reported query and update you. Regards, Veerapandian R, Hi Aishw... |
3,585 | HI Please change the activity owner of Billing in employee clearance form to Latha B-00363 of ecode 27633. Regarrds Aishwarya | 13,688 | 5 | 3 | Closed | Aishwarya KV | As per your requirement we have updated the Actor as 00363 for the Billing Clearance activity for the mentioned employee (27633 ). | Product | Data Correction | null | Separation Management | null | null | 2021-05-21T11:48:33+05:30 | 2021-06-05T15:49:09+05:30 | null | null | null | null | null | Change Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/13687, Hi Aishwarya KV, We will check on the reported query and update you. Regards, Veerapandian R, Hi Ai... |
3,586 | Kindly get the following remarks captured in the HR Operations clearance activity of Raj Kumar (P1221) for audit purpose. The clearance head will be “HR Operation” and the remarks will be “ Medical Insurance Recovery of Rs.1565/- to be done.” | 13,689 | 5 | 3 | Closed | Surendra Kumar | updation request | Product | Data Correction | null | Separation Management | null | null | 2021-05-21T11:57:00+05:30 | 2021-06-05T12:49:21+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Surendra Kumar, Please provide us few minutes, we will do the required update on clearance remarks and update ... |
3,587 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Srujuna Request your help on this ---------- Forwarded message --------- From: Peter Wilson HR <peter.wilson@intellectdesign.com> Date: Fri, Ma... | 13,690 | 5 | 1 | Closed | Balaji Damodaran | Clarification in final closure process. | Product | Clarification | null | Separation Management | null | null | 2021-05-21T12:05:17+05:30 | 2021-06-12T21:48:39+05:30 | srujana.m@myadrenalin.com, ask.adrenalin@myadrenalin.com, peter.wilson@intellectdesign.com | srujana.m@myadrenalin.com, ask.adrenalin@myadrenalin.com, peter.wilson@intellectdesign.com | null | null | null | Clarification | Hi Balaji Damodaran, We will check and update you shortly. Regards, Srujana.M, Hi Balaji Damodaran, As discussed over the call, the below reported employees' final closure has been done. Because employees Reassign vacancy is not done. Please ask the role player to do the Reassign vacancy and do the final ... |
3,588 | Hi, Unable to download clock in clock out status report. Regards Aishwarya | 13,691 | 5 | 3 | Closed | Aishwarya KV | As we checked, the Clock in Clock out status report is generating. | Product | Clarification | null | Time & Attendance Management | null | null | 2021-05-21T12:05:46+05:30 | 2021-06-05T15:49:10+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Aishwarya KV, We will check on the reported query and update you. Regards, Veerapandian R, Hi Aish... |
3,589 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team, Please find attached appointment letter (Regular appointment letter format) Annexure A signature is going in second page which is not loo... | 13,692 | 5 | 1 | Closed | Monali Raghunath More/NBHC/HR | alignment of letter done | Product | Clarification | null | Letter Request | null | null | 2021-05-21T12:22:03+05:30 | 2021-06-05T13:49:19+05:30 | ask.adrenalin@myadrenalin.com, sumithra.r@myadrenalin.com, nilesh.kadam@nbhcindia.com, supulaxmi.konar@nbhcindia.com | ask.adrenalin@myadrenalin.com, sumithra.r@myadrenalin.com, nilesh.kadam@nbhcindia.com, supulaxmi.konar@nbhcindia.com | sumithra.r@myadrenalin.com, nilesh.kadam@nbhcindia.com, supulaxmi.konar@nbhcindia.com | null | null | Clarification | Hi Monali Raghunath More/NBHC/HR, We will check this format and we will update you on this. Thanks, Sumithra., Hi Monali Raghunath More/NBHC/HR, The alignment is done . Attaching the letter sample for your reference. Please reach me for any assistance. |
3,590 | Update last working day as 14-05-2021 ( 53642 - Veer Pratap Singh) - Absconding Incident INES00384286 8589910556 NITHIN DOMINIC | 13,693 | 5 | 1 | Closed | Rohit Ritolia | LWD change | Product | Data Correction | null | Separation Management | null | null | 2021-05-21T12:22:42+05:30 | 2021-06-05T12:49:23+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rohit Ritolia, For the reported employee 53642, we have changed the last working day to 14-05-2021. Request yo... |
3,591 | Kindly find the screenshot of Manager login 3500,password 123456 for your reference.The below manager is unable to see the forms raised by associate via ckaim requisition 2827. | 13,694 | 5 | 4 | Closed | Raksha Dayma | Form Access | Product | Configuration | null | Application Access Management | null | null | 2021-05-21T12:23:39+05:30 | 2021-06-05T16:49:25+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Raksha Dayma, As reported query says, Claims form is not accessible by the employee, hence we will get connect... |
3,592 | Hi, Mobile app does not work. It says "unhandled request". Regards Aishwarya | 13,695 | 5 | 3 | Closed | Aishwarya KV | As we checked, the mobile adrenalin application pool was stopped. Hence the mentioned issue occurred. we have started the mobile Adrenalin application pool. | Product | Clarification | null | null | null | null | 2021-05-21T12:24:03+05:30 | 2021-06-05T13:49:19+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Aishwarya KV, We will check on the reported query and update you. Regards, Veerapandian R, Hi Aish... |
3,593 | Submit button is not showing in the Income Tax Configuration form for the employees. Also previous year tax amount is not visible for the employees in Tax declaration form. Please check. | 13,696 | 5 | 4 | Closed | Jery Jose P | clarification given | Product | Clarification | null | Tax | null | null | 2021-05-21T12:44:17+05:30 | 2021-06-05T17:49:22+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets?_method=get&page=2&requested_by=0&wf_filter=all, Hi Jery Jose P, Please provide us sometime, we will... |
3,594 | Hi, We have 3 concerns regarding PER this payroll: 1.) We would like to ask why 04-0167 (MARTINEZ, JEASSEL C.) is included in the PER Entry Form when she forgot to file shift change request last April 12 & 13 (see below CICO) so her DTR is technically not complete: ID Name D... | 13,697 | 5 | 3 | Closed | Doreen Quino | Change request | Product | Clarification | null | Absence, Time and Attendance | null | null | 2021-05-21T12:50:11+05:30 | 2021-05-21T15:10:52+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Doreen Quino, We will work on the below concern and share the feedback. Thanks and Regards, Dee... |
3,595 | Hi Team, We noticed that in February 2021 tax report extracted for e-TDS purpose EMP ID 1053 tax deduction is not appearing. Request to check and let us know the reason for the same. For any further clarification please contact Rajesh - 9108025503 | 13,698 | 5 | 2 | Closed | Mirza Abbas | pay data not available | Product | Clarification | null | Tax | null | null | 2021-05-21T12:55:20+05:30 | 2021-06-05T17:49:23+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Mirza Abbas, For the reported query, we need some clarifications from your end. We will schedule the call for ... |
3,596 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Ganapathiraj, Still it is not resolve, kindly resolve and confirm. Regards Samrat Bari From: Varsha Patil <Varsha... | 13,699 | 5 | 1 | Closed | Samrat Bari | Data issue | Product | Data Correction | null | Separation Management | null | null | 2021-05-21T13:11:56+05:30 | 2021-06-05T17:49:24+05:30 | ask.adrenalin@myadrenalin.com, ganapathiraj.k@myadrenalin.com, gowtham.n@myadrenalin.com, varsha.patil@polycab.com, preyesh.correia@polycab.com, revati.mundra@myadrenalin.com, vinesh.panicker@myadrenalin.com | ask.adrenalin@myadrenalin.com, ganapathiraj.k@myadrenalin.com, gowtham.n@myadrenalin.com, varsha.patil@polycab.com, preyesh.correia@polycab.com, revati.mundra@myadrenalin.com, vinesh.panicker@myadrenalin.com | varsha.patil@polycab.com, preyesh.correia@polycab.com, revati.mundra@myadrenalin.com, vinesh.panicker@myadrenalin.com | null | null | Clarification | Dear Samrat, We are analysing on the below reported query. Will share the update on the same at the earliest. Thanks & Regards, Ganapathi Raj.K MN: +91-9944849693 | LL: 044 3024 7425 ________________________________ , Hi Samrat Bari, During analysis, we observed that employee confirmation process has... |
3,597 | Dear Srujana, As we discussed, please provide VPF % details form HMS. Best Regards Annappa K. M. Senior Manager - Human Resources (Total Rewards - Payroll) M +91 9972270997 T +91 80 2237 8000 [cid:image63a759.JPG@cf19b5b4.40b115f5]<https://himatsingka.com> Himatsingka Seide Limited 10/24 Kumara Krupa ... | 13,700 | 5 | 1 | Closed | Pradeepa C T | VPF report | Product | Clarification | null | Pay process | null | null | 2021-05-21T13:16:40+05:30 | 2021-06-05T13:49:20+05:30 | bulusu.kamesh@himatsingka.com, srujana.m@myadrenalin.com | bulusu.kamesh@himatsingka.com, srujana.m@myadrenalin.com | bulusu.kamesh@himatsingka.com, srujana.m@myadrenalin.com | null | null | Clarification | Hi Pradeepa C T, As discussed over the call, you need VPF %for all employees. Please find the attached file and revert for a y further clarifications. Regards, Srujana.M |
3,598 | P2585 ^ Priyanka Kumari | 13,701 | 5 | 4 | Closed | Surendra Kumar | competencies uploaded | Customization | Configuration | null | Goal Management | null | null | 2021-05-21T13:24:19+05:30 | 2021-05-29T19:18:07+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Surendra Kumar, Please provide us sometime, we will do the needful and update you. Thanks and Rega... |
3,599 | Kindly get the following remarks captured in the HR Operations clearance activity of Raj Kumar (P1221). The clearance head will be “HR Operation” and the remarks will be “ Medical Insurance Recovery of Rs.1565/- to be done.” | 13,702 | 5 | 4 | Closed | Pratap Singh | updated the remarks | Product | Data Correction | null | Separation Management | null | null | 2021-05-21T13:38:47+05:30 | 2021-05-27T11:08:06+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Pratap Singh, We will update the activity clearance remarks for the mentioned activity with reference to t... |
3,600 | There had been server restart due to some issue and the absent scheduler did not run on May 06, 2021. Please run the Absent scheduler for May 6, 2021 for all employees. | 13,703 | 5 | 3 | Closed | Jery Jose P | scheduler not run | Product | Clarification | null | Absence, Time and Attendance | null | null | 2021-05-21T13:50:12+05:30 | 2021-06-05T13:49:21+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/13696, Hi Jery Jose P, We have shared the session link to your IT Team. Once they have connected, we will run th... |
Subsets and Splits
No community queries yet
The top public SQL queries from the community will appear here once available.