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3,401 | Dear Team, We need your support to process TDS annual return Q4 for the FY 2020-21 As I am trying to mapping challan but data showing blank even I have updated all the challan detail. Kindly support on this.. Thanks & Regards, Globe Capital.jpgAnoop Singh Human Resources Globe Capital M... | 13,503 | 5 | 3 | Closed | Anoopsingh | eTDS q4 20-21 patch
ADL_2009_21692 | Product | Patch Deployment | Payroll Management | eTDS | null | null | 2021-05-18T17:44:08+05:30 | 2021-07-08T09:48:39+05:30 | balakumaran.v@myadrenalin.com, neerajbhardwaj@globecapital.com | balakumaran.v@myadrenalin.com, neerajbhardwaj@globecapital.com | balakumaran.v@myadrenalin.com, neerajbhardwaj@globecapital.com | null | null | Software Enhancement | Hi Anoopsingh, For the eDTS query, please provide us sometime, we shall schedule the session to deploy the eDTS patch. Thanks & Regards, Mohamed Moosa A, Hi, Please share the connection for the same.. Thanks & Regards, Globe Capital.jpgAnoop Singh Human Resources Globe Capital Market L... |
3,402 | HI Mani, Hope you are doing well. below employee does not pick up in WPS report. 3853 Abid Kathakath Alavi [cid:image691c34.PNG@714ad69e.41abca19]<http://www.abaninvestment.com> ABAN INVESTMENT Ghobash Group Operating Companies [cid:imagec92dfd.PNG@c921d338.49854c8d]<https://www.linkedin.com/compan... | 13,504 | 4 | 1 | Resolved | Elton Dasilva | pay mode cash | Product | Clarification | null | Salary | null | null | 2021-05-18T17:48:08+05:30 | 2021-05-18T18:12:12+05:30 | saravanan.mani@myadrenalin.com, myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com, elton.dasilva@abaninvestment.com, arun.v@myadrenalin.com | saravanan.mani@myadrenalin.com, myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com, elton.dasilva@abaninvestment.com, arun.v@myadrenalin.com | myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com | null | null | Clarification | Hi Elton, Let me check and share you the updates. ? Best Regards, Saravanan.SM Product Support ________________________________ Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai - 600130. Email: Saravanan.mani@myadrenalin... |
3,403 | Current attendance calendar of the below mentioned employees given below please update for the past 2 month as per the holiday master, and remove the wrongly updated holidays. Employee Id Employee Name Current Calendar 53701 Sumi K Raman TAMIL NADU 54157 Ajay K... | 13,505 | 5 | 1 | Closed | Rohit Ritolia | removed the wrong holidays. | Product | Service Request | null | Absence, Time and Attendance | null | null | 2021-05-18T17:48:37+05:30 | 2021-06-03T12:49:23+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rohit Ritolia, From the above description, we understood that you like to remove the wrongly updated holiday for th... |
3,404 | Dear Gowtham, Please update below field feature as no-editable for other than HR Role. * UAN_NO Thanks and Regards, Vinay Kumar Singh Senior Design Engineer - Corporate IT, Tata Consulting Engineers Limited, Unit no NB 1502 & SB 1501, 15th floor, Empire Tower, Cloud City Campus, GUT No. 31, Village... | 13,506 | 5 | 1 | Closed | Vinay Singh | form field security to be used | Product | Clarification | null | Setup Adrenalin | null | null | 2021-05-18T17:49:03+05:30 | 2021-06-03T10:06:34+05:30 | gowtham.n@myadrenalin.com | gowtham.n@myadrenalin.com | gowtham.n@myadrenalin.com | null | null | Clarification | Hi Vinay Singh, Please follow the steps to enable the edit option for the field other than HR role. 1. Go to the label editor, select form name , make the required field (UAN_NO) disabled. Generate XML and synchronize. 2. After disabling the field, go to form field security , select the form name, disabled field... |
3,405 | Dear Team, In the employee resignation process, we would like to remove the Previous manager stake holder approval in the final closure. Thanks & Regards, Suresh M | 13,507 | 5 | 2 | Closed | Suresh M | We have removed the Activity master details for the mentioned activity.
Going forward, The Activity will not trigger. | Product | Configuration | null | Application Access Management | null | null | 2021-05-18T18:26:01+05:30 | 2021-05-31T13:31:56+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Suresh M, Requesting you to connect the below link. https://fastsupport.gotoassist.com/223178395, Hi Suresh M, As discus... |
3,406 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Please let me know on the below points- How can i check rehire status? as Yes/No which manager/BHR update at resignation approval. How can I check th... | 13,508 | 5 | 3 | Closed | Jatinder Kumar Sharma | custom report changes
RPT_DV_SEP_SEPARATI
ON_DUMP_611 | Product | Data Correction | null | Separation | null | null | 2021-05-18T18:28:29+05:30 | 2021-06-03T17:49:36+05:30 | ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com, alexander.c@myadrenalin.com | ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com, alexander.c@myadrenalin.com | null | null | null | Change Request | Hi Jatinder Kumar Sharma, We will check on the reported data and update you the status. Thanks & Regards, Mohamed Moosa A, Hi Jatinder Kumar Sharma, As per your request, the rehire status data columns has been added in the 'Employee separation Details 611' report with code level changes through the datab... |
3,407 | Dear Priya, As spoken, for staff ID: 0200 & 0903 the email ID in adrenalin shows their personal email ID. Kindly assist me to check on it. Kindly disable the part from edit by the staff. | 13,509 | 5 | 1 | Closed | Thilagavathi a/p Kumaran | Data correction | Product | Data Correction | null | Communication | null | null | 2021-05-18T18:31:23+05:30 | 2021-06-02T18:51:28+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.102 Safari/537.36 Edge/18.19041 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Thilagavathi a/p Kumaran, These employee have updated their email id during 2020, so currently w... |
3,408 | Please change the HR Activity clearance of Kunal Parihar P2829. Remarks will be below:- "Deactivation of Email id is done. He was on PIP and was relieved early due to non performance. No recovery to be done" | 13,510 | 5 | 3 | Closed | Pratap Singh | actor comments updated | Product | Data Correction | null | Separation Management | null | null | 2021-05-18T18:49:50+05:30 | 2021-05-27T11:09:04+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: "[\"44002027886\", \"44002028040\"]" referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Pratap Singh, From the below description, we understood the clearance h... |
3,409 | help in report creation for exit employee | 13,511 | 5 | 3 | Closed | Ishan | convertion given for date field | Product | Data Correction | null | Separation Management | null | null | 2021-05-18T18:55:56+05:30 | 2021-06-04T13:48:33+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Ishan, As per the reported query, we understood that you want to create the ireporter for exit interview. Plea... |
3,410 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi, EE 22232 has initiated WFH cancellation request & same has been approved by her SUP however; still she is getting error as “leave has been applied ... | 13,512 | 5 | 1 | Closed | Shweta Ghule Shankarrao | cancellation done for wrong date | Product | Clarification | null | Absence, Time and Attendance | null | null | 2021-05-18T19:01:18+05:30 | 2021-06-03T20:50:39+05:30 | ask.adrenalin@myadrenalin.com, sumithra.r@myadrenalin.com, gowtham.n@myadrenalin.com | ask.adrenalin@myadrenalin.com, sumithra.r@myadrenalin.com, gowtham.n@myadrenalin.com | null | null | null | Clarification | Hi Shweta Ghule Shankarrao, We will check the transactions and confirm you on the leave cancellation approval and provide you an update on this. Thanks, Sumithra., Hi Shweta Ghule Shankarrao, Please note that the employee has cancelled the leave of 29 apr 2020 and trying to apply for 29 apr 2021. Please ask ... |
3,411 | 1. Please change authorized signature as per Grade, as done in Appointment letter. Jitendra- Below G7 & Bharat- above grade G7. 2. Kindly map the Position name Kindly make the requested changes and confirm. | 13,513 | 5 | 1 | Closed | Archana Guhagarkar | Requested changes done | Product | Clarification | null | Letter Request | null | null | 2021-05-18T19:01:56+05:30 | 2021-06-04T23:50:17+05:30 | gowtham.n@myadrenalin.com, jitendra.chaturvedi@nbhcindia.com, supulaxmi.konar@nbhcindia.com | gowtham.n@myadrenalin.com, jitendra.chaturvedi@nbhcindia.com, supulaxmi.konar@nbhcindia.com | null | null | null | Clarification | created_by: 2043097241532 time: 2021-05-18 13:31:56 UTC, Hi Archana Guhagarkar, As per your request we will change the signature of UAL letter to 'Mr. Jitendra'. We will add the position name in place of short title. Thanks, Sumithra., Hi Archana Guhagarkar, The requested changes are done. Please check the same ... |
3,412 | Hi Team, Kindly support to get the lender and landlord details. | 13,514 | 5 | 4 | Closed | Sunil Bedre | Details provided | Product | Service Request | null | Salary | null | null | 2021-05-18T19:46:48+05:30 | 2021-06-03T09:50:04+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 Edg/90.0.818.62 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sunil Bedre, We have taken the connection and we provided the details of the Landlord and ... |
3,413 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Pls clear the below block. Thanks Sonali From: Divya Deepti Vivian <Divya.Vivian@artfertilityclinics.com> Sent: 18 May 2021 18:48 To: Sonal... | 13,515 | 5 | 1 | Closed | Sonali Srivastava | Blockage removed | Product | Data Correction | null | null | null | null | 2021-05-18T20:01:10+05:30 | 2021-06-04T10:49:36+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Clarification | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Pls do the needful. Thanks Sonali , Hi Sonali Srivastava, FOr the mentioned employee we have removed the blockage from our end, Kindly proce... |
3,414 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team Pratap has raised the LOP request on 15th &16th May and it has been approved by his manager. Now he wants to cancel the LOP request which... | 13,516 | 5 | 1 | Closed | Balaji Damodaran | Clarification in LOP cancellations. | Product | Clarification | null | Absence, Time and Attendance | null | null | 2021-05-18T21:55:08+05:30 | 2021-06-03T10:49:42+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Clarification | Hi Balaji Damodaran, As we understood from the above description, you need to cancel the LOP day. Regarding this, please follow the below step, Kindly navigate to the "Leave Configuration " form select the respective leave and navigate to the Common tab, here you can check "Allow leave cancellation period days"... |
3,415 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] [cid:image001.jpg@01D74C37.8D9407C0] Thanks & Regards, Rishi Ranka Director - Talent "Bay99 - A WPP Campus" "The Orb, 7th Floor, JW Marriott Sahar... | 13,517 | 5 | 3 | Closed | Rishi Ranka | Duplicate record removed | Product | Data Correction | null | Setup HRMS | null | null | 2021-05-18T22:46:08+05:30 | 2021-06-04T11:49:30+05:30 | ask.adrenalin@myadrenalin.com, sarfraaz.siddiqui@groupm.com | ask.adrenalin@myadrenalin.com, sarfraaz.siddiqui@groupm.com | null | null | null | Clarification | Hi Rishi Ranka, Please connect on below Link to check and assist on the reported concern. https://us02web.zoom.us/j/82377253385?pwd=YUlEUkd4VTFZb1lFUlVVNHRwZjlDQT09 Regards Wasim, Hi Rishi Ranka, Please connect on below Webex Link to check and assist on the reported concern. https://adrenalin-8b18.my.web... |
3,416 | Support Required for Updating Employee Salary Revision with effect from 28th May 2021... | 13,518 | 5 | 3 | Closed | Praveen Kumar S | CTC upload done in Data upload form | Product | Clarification | null | Salary | null | null | 2021-05-18T23:38:54+05:30 | 2021-05-19T22:02:00+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Praveen Kumar S, We tried to reach you, please share your convenient time to discuss this reported point... |
3,417 | Ref : Ticket No in Old CSP : 330067 Car & Medical Perks -- Not reflecting in IT Computation for Mr. Arul (MD) -- After Selection of "New Tax Regime". Attached Claim Details for reference Please Request you to Solve the Issue Please | 13,519 | 5 | 4 | Closed | Praveen Kumar S | Suggested to follow the ticket - 330066 | Product | Clarification | null | Payroll Setup | null | null | 2021-05-18T23:41:45+05:30 | 2021-05-24T11:26:37+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Praveen Kumar S, We will check this reported point on our end and get back to you with a solution. ... |
3,418 | Dear Team, Please find below employees whose Goals has to be deleted. 98047 Jagadeshwaran 39973 Ashish Bharti 12735 Parmanand 21467 Aabha Chhabra 52155 Safdar Azimee 102464 Mahendra Gangaram Patiyan 3551 Aritra Bose Confirm, once done. Regards, Chaitali | 13,520 | 5 | 3 | Closed | Rinoy Sebastin | query shared | Customization | Data Correction | null | Goal Management | null | null | 2021-05-19T08:34:43+05:30 | 2021-06-03T11:49:33+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/69.0.3497.100 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rinoy Sebastin, Please provide us few minutes, we will connect and do the required goals deletion, and update... |
3,419 | As we have been filing return for Q1, Q2 & Q3, those steps have been completed. Please guide us thereafter. We have to add expatriates data in Annexure2 and Form12BA to complete the Q4 return and Form 16 process. In the attached file we have completed till steps 6. | 13,521 | 5 | 4 | Closed | Amit Bhagat | resolved the q4 errors and done the below update
update PA_ETDS_ANNEXURE2_SALARY_DET set N_COUNT_LANDLORD_PAN=1,S_LANDLORD_PAN1='JOXPS1493M',S_LANDLORD_NAME1='DHANWANTI SHARMA',S_LANDLORD_PAN2='' where S_EMPLOYEE_CODE='11177'
update PA_ETDS_ANNEXURE2_SALARY_DET set S_LENDER_NAME2='' where S_EMPLOYEE_CODE='... | Product | Patch Deployment | null | eTDS | null | null | 2021-05-19T08:42:45+05:30 | 2021-06-08T14:50:09+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Amit Bhagat, We will check the completed steps in the application and guide the steps to you., Hi Amit Bhagat,... |
3,420 | Hi Team, Thanks for the new support portal site that is easier and more convenient to use. For my first ticket, please assist in the error we have encountered with the list of approvals. The Employee Creation type shows two (2) more pending approvals but upon opening, it shows nothing, please see attached screensho... | 13,522 | 5 | 3 | Closed | Ma. Angela Clarisse Agustin | Queue stuck problem | Product | Data Correction | null | Confirmation Management | null | null | 2021-05-19T09:16:11+05:30 | 2021-06-03T09:50:05+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Ma. Angela Clarisse Agustin, Those employees already created in system. This is queue problem which we rectifi... |
3,421 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Moosa, I have raised contact details for this employee, however it is not showing as "pending for approval" and the Submit button is still reflecti... | 13,523 | 5 | 2 | Closed | Jatinder Kumar Sharma | contact details approval - data issue | Product | Data Correction | PIMS | Employee Information | null | null | 2021-05-19T09:40:08+05:30 | 2021-07-30T13:48:02+05:30 | ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com, alexander.c@myadrenalin.com | ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com, alexander.c@myadrenalin.com | null | null | null | Software Problem | Hi Jatinder Kumar Sharma, We will check on the contact details query and update you the status. Thanks & Regards, Mohamed Moosa A, Again the employee has raised contact details twice. [image: image.png] On Wed, May 19, 2021 at 10:57 AM Mohamed Moosa A < myadrenalincomask.adrenalin@myadrenalincare.fr... |
3,422 | Please check why one-time tax has been deducted whe employee is not eligible to tax deduction. Please check for worker paygroup employeee 00100. and there are others whose tax has been deducted despite not being eligible. Please check and rectify the issue | 13,524 | 5 | 4 | Closed | Amit Bhagat | component creation | Product | Configuration | Payroll Management | Tax | null | null | 2021-05-19T09:58:07+05:30 | 2021-08-11T14:48:44+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Amit Bhagat, We will check the reported one-time tax from our end and update the status to you. , Hi, Please ... |
3,423 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Praveen/Elton, Please change the reporting for 2nd level for all PROs to Iqbal instead of the GM: Employee Id Employee Name 1469 Men... | 13,525 | 5 | 1 | Closed | Amit Sangha | clarification | Product | Clarification | Performance Management | Application Access Management | null | null | 2021-05-19T10:33:27+05:30 | 2022-05-19T17:48:51+05:30 | praveenkumar.thankappan@abaninvestment.com, elton.dasilva@abaninvestment.com, leeanna.nussbaumer@ghobash.com, saravanan.mani@myadrenalin.com, ask.adrenalin@myadrenalin.com, kritika.kumar@abaninvestment.com, amit.sangha@abaninvestment.com | praveenkumar.thankappan@abaninvestment.com, elton.dasilva@abaninvestment.com, leeanna.nussbaumer@ghobash.com, saravanan.mani@myadrenalin.com, ask.adrenalin@myadrenalin.com, kritika.kumar@abaninvestment.com, amit.sangha@abaninvestment.com | leeanna.nussbaumer@ghobash.com, saravanan.mani@myadrenalin.com, ask.adrenalin@myadrenalin.com, kritika.kumar@abaninvestment.com | null | null | Clarification | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Amit, Updated. [cid:image02f025.PNG@b62122dc.44ba8092]<http://www.abaninvestment.com> ABAN INVESTMENT Ghobash Group Operating Companies... |
3,424 | As discussed via Viber Thank you! Regards, Desiree ________________________________ This email and the information contained in this message are confidential and intended solely for the addressee. If you are not the intended recipient, please notify the sender and delete the email immediately. Unauthorized... | 13,526 | 5 | 1 | Closed | Desiree Arrojo | Duplicate ticket | Product | Clarification | null | Salary | null | null | 2021-05-19T10:57:20+05:30 | 2021-05-20T15:05:13+05:30 | malou@healthyoptions.com.ph | malou@healthyoptions.com.ph | malou@healthyoptions.com.ph | null | null | Clarification | Hi Desiree Arrojo, Duplicate of ticket id 13423 . Regards, Priyadharshini. K | Adrenalin APAC support team | Priyadharshini.k@myadrenalin.com |
3,425 | Dear Ghulam/Prakash, Query Regarding Under self-declaration only KYC form is visible to employee , request to Visible Tax declaration form for updating. Set cut-off date form updating is 21/05/2021. Thanks & Regards, Dhanashree Sawant. F& A Dept [Description: GSLogo] Kanjurmarg(E),Mumbai,Ind... | 13,527 | 5 | 1 | Closed | Dhanashree Sawant | Form access given | Product | Configuration | null | Application Access Management | null | null | 2021-05-19T11:01:55+05:30 | 2021-06-03T12:49:24+05:30 | ghulam.yazdani@myadrenalin.com, prakash.kumar@myadrenalin.com, avinash_khilari@gsenc.com, dhanashree_sawant@gsenc.com | ghulam.yazdani@myadrenalin.com, prakash.kumar@myadrenalin.com, avinash_khilari@gsenc.com, dhanashree_sawant@gsenc.com | avinash_khilari@gsenc.com | null | null | Change Request | Hi Dhanashree Sawant, We have provided the Tax Declaration form access for all employees. We have set the Cut of date as 21/05/2021 Regards Prakash, Dear Dhanashree We have provided the Tax Declaration form access for all employees. We have set the Cut of date as 21/05/2021 Prakash. K. Prod... |
3,426 | Dear Mr. Bala, As we have discussed with Mr. Jay as we are using incorrect components for all the CTC reimbursement which is mapped with CTC upload format and due to this reason we have to update reimbursement eligibility separately then process CSR. We wants to know that can we use same components (CTC r... | 13,528 | 5 | 3 | Closed | Anoopsingh | Awaiting for pending points to be claosed | Product | Configuration | Claims & Reimbursement | Claims and Reimbursments | null | null | 2021-05-19T11:16:16+05:30 | 2021-07-16T19:49:49+05:30 | balakumaran.v@myadrenalin.com, neerajbhardwaj@globecapital.com, dhivya.v@myadrenalin.com, iswarya.s@myadrenalin.com, pankajkumar@globecapital.com, vikaskumar@globecapital.com | null | neerajbhardwaj@globecapital.com, dhivya.v@myadrenalin.com, iswarya.s@myadrenalin.com, pankajkumar@globecapital.com, vikaskumar@globecapital.com | null | null | Clarification | Hi Anoopsingh, For the above query, please provide us sometime, we shall schedule the session to discuss on same. Thanks & Regards, Mohamed Moosa A, Hi Anoopsingh, We will work on the reported query on reimbursements once all the pending points resolved. Regards, Jayakrishnan. N Product Suppo... |
3,427 | We have updated 18th & 20th May 2021 as holidays in Kerala Calendar but 18th May 2021 is not updated as Holiday whereas 20th May 2021 has been properly updated. Screen shots attached for your reference. Incident INES00383787 VARSHA LEYA MATHEW 9072604064 | 13,529 | 5 | 1 | Closed | Rohit Ritolia | scheduler timing change | Product | Configuration | null | Absence, Time and Attendance | null | null | 2021-05-19T11:26:38+05:30 | 2021-06-03T11:49:33+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rohit Ritolia, During the check, we found that the 'Attendance weeklyoff holiday' scheduler is scheduled at 15:00 p... |
3,428 | Dear Gowtham, We want to update the PF No , EPS No, ESI No and UAN number of employees in to System on monthly basis. * 1s Stage - For All Employee * 2nd onwards - New Joiner Please suggest a single and fixed way for the above activity. So we can use i... | 13,530 | 5 | 3 | Closed | Vinay Singh | time also stored along with date in Effective from column of Employee master table, corrected the same. | Product | Data Correction | null | Employee Information | null | null | 2021-05-19T11:32:03+05:30 | 2021-06-03T20:53:58+05:30 | gowtham.n@myadrenalin.com, sumithra.r@myadrenalin.com | gowtham.n@myadrenalin.com, sumithra.r@myadrenalin.com | gowtham.n@myadrenalin.com, sumithra.r@myadrenalin.com | null | null | Software Problem | Hi Vinay Singh, With reference to our discussion,please make use of 'Employee basic info update' data upload to update PF and ESI of employees,for EPS and UAN please share us the screenshot of the form wher this field is being entered we will validate and update. Regards Wasim, Dear Wasim, Please find below th... |
3,429 | Considering the pandemic situation, Government has imposed restrictions regarding the Working Days & Hours for the Bank. Considering the prevailing situation and the imposed travel restrictions have reduced the count of employees who have marked attendance in HRMS. In this scenario, We request you to make below chang... | 13,531 | 5 | 1 | Closed | Rohit Ritolia | reported point was completed using the upload option from the client end | Product | Clarification | null | Absence, Time and Attendance | null | null | 2021-05-19T11:40:19+05:30 | 2021-06-04T09:48:38+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rohit Ritolia, Over the Teams call, we have explained the below 4 points. Point 1: The system should consider a... |
3,430 | Hi Overallratingreport is not working. Thanks Rgds Shankar Rawat [https://www.minosha.in/extra-image/mds-2.jpg]<https://www.minosha.in/services/managed-document-services/> | 13,532 | 5 | 1 | Closed | Shankar Rawat | As we have checked, the overallrating report is working fine. We faced issue in All score report. We have fixed the issue and now the all score report is working fine. As per your requirement we are providing you the needed report names below
-->Goalcompetencyratings
-->Appraisal Status Report
-->Workflow Tracker Re... | Product | Data Correction | null | Performance Appraisal | null | null | 2021-05-19T11:48:05+05:30 | 2021-06-03T13:48:56+05:30 | null | null | null | null | null | Clarification | Hi Shankar Rawat, As we have checked, the overallrating report is working fine. We faced issue in All score report. We have fixed the issue and now the all score report is working fine. As per your requirement we are providing you the needed report names below -->Goalcompetencyratings -->Appraisal Status Report -->... |
3,431 | Hi Kindly delete KPI"s for Three Employees Rgds Shankar Rawat [https://www.minosha.in/extra-image/mds-2.jpg]<https://www.minosha.in/services/managed-document-services/> | 13,533 | 5 | 1 | Closed | Shankar Rawat | As per the requirement we have cleaned up the goals for the mentioned employees (S00975,V00829,RID11021) | Product | Data Correction | null | Goal Management | null | null | 2021-05-19T11:48:40+05:30 | 2021-06-03T13:48:57+05:30 | null | null | null | null | null | Change Request | Hi Shankar Rawat, As per your requirement we have cleaned up the goals for the mentioned employees (S00975,V00829,RID11021). Please check from your end and let us know. Regards, Veerapandian R |
3,432 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Please check urgently. ---------- Forwarded message --------- From: Sanjay Kumar Raina <sanjay.raina@religare.com> Date: Wed, May 19, 2021 at 11:00 A... | 13,534 | 5 | 3 | Closed | Jatinder Kumar Sharma | coreservice - AES_WORKFLOW_AUTOMATION | Product | Patch Deployment | null | Workflow | null | null | 2021-05-19T11:53:37+05:30 | 2021-06-04T13:48:34+05:30 | ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com, alexander.c@myadrenalin.com | ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com, alexander.c@myadrenalin.com | null | null | null | Software Problem | Hi Jatinder Kumar Sharma, For the mail approval, we are working on the mail server data, we will update you the status. Thanks & Regards, Mohamed Moosa A, Hi Jatinder Kumar Sharma, For the reported query, we analyzed and restarted the services post the deployment of patch (which was found to be over writt... |
3,433 | This is to inform you that we migrated our email server from Gsuite(gmail) to IceWarp on 16/05/2021 because of that we have not received any mail from HRMS application. New SMTP server details are given below: SMTP Server: 192.168.205.40 Port No: 587 | 13,535 | 5 | 3 | Closed | Tushar Bangar | could not ping IP address | Product | Clarification | null | Setup Adrenalin | null | null | 2021-05-19T12:08:52+05:30 | 2021-06-05T11:49:14+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Tushar Bangar, Please join us in the below link to change the smtp configs: https://fastsupport.gotoassist... |
3,434 | Dear Team, Kindly suggest can i clear all pending clearance activity from final closure in bulk. | 13,536 | 5 | 3 | Closed | Sandeep Jangid | Not feasible to bulk approval of clearance activities | Product | Clarification | null | Separation Management | null | null | 2021-05-19T12:18:06+05:30 | 2021-05-19T14:16:40+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Sanddep, As we have discussed, based on your request regarding clear all pending clearance activity fro... |
3,435 | Hi, team! Can you please run the backdated scheduler for employee E34-154-01 for May 1 to 19 period? Thank you. | 13,537 | 5 | 3 | Closed | Zigmort Jelaver Ragudo | Executed Schedulers | Product | Data Correction | null | Absence | null | null | 2021-05-19T12:26:44+05:30 | 2021-05-19T13:55:18+05:30 | zigmort.ragudo@phoenix.com.ph | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Zigmort Jelaver Ragudo, As mentioned, we have executed the scheduler's via back-end for the employee on the... |
3,436 | Hi Good Day, Please find attached file for backend update on your end. Thank you. | 13,538 | 5 | 2 | Closed | Charisse Jane Abad | Updated | Product | Data Correction | null | Absence | null | null | 2021-05-19T12:33:47+05:30 | 2021-05-19T14:39:29+05:30 | charisse.abad@toyotafinancial.ph | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; wbx 1.0.0; wbxapp 1.0.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Charisse Jane Abad, We will update the necessary... |
3,437 | Arushi Sharma (P2757) HR, have to reassign reportees to Abhinav Misra(P2742)’s Tray however in the drop down she is not able to find his name. Please check | 13,539 | 5 | 4 | Closed | Pratap Singh | USER IS APPEARING IN SEARCH | Product | Configuration | null | Employee Information | null | null | 2021-05-19T12:40:05+05:30 | 2021-05-24T12:29:45+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Pratap Singh, From the below description, we understood that you were unable to do reassign reportees since ... |
3,438 | Hi Support Team, the IL of PGC0413 did a mistake confirming the employee. The HR team changes the employee's status via employee movement but the employee confirmation did not proceed as usual process. the employee should be regularized yesterday (May 17, 2021). Do you have any recommendations on how the employ... | 13,540 | 5 | 3 | Closed | Eric Fuertes | Changes Updated | Product | Data Correction | null | Confirmation Management | null | null | 2021-05-19T12:58:31+05:30 | 2021-06-03T13:48:58+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/87.0.4280.66 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Eric Fuertes, The necessary changes has been updated for the employee. Kindly try confirming the employee by th... |
3,439 | Dear Team, I need to create plvr and Increment letter 20-21 under employee attachments. Pls help to create. Gyanamayee Swain HR IT Consultant [Description: Description: Description: cid:image001.gif@01CBE49D.E61E87B0] Godrej Tyson Foods Limited Godrej One,3rd Floor, Pirojshanagar I Eastern Express Highway... | 13,541 | 5 | 1 | Closed | Gyanamayee Swain | Clarification | Product | Clarification | null | Performance Management | null | null | 2021-05-19T12:58:54+05:30 | 2021-06-03T13:48:59+05:30 | ask.adrenalin@myadrenalin.com, myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com, gowtham.n@myadrenalin.com | ask.adrenalin@myadrenalin.com | myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com, gowtham.n@myadrenalin.com | null | null | Clarification | Hi Gyanamayee, Please find below the steps to create, screenshots in sequence for your reference. Navigate to the form "Two Field Master - HRMS". Select Master name as "Employee Category". Fill Text Name like "PVLR Letter 2020-21" Fill Text Value in short form only, like PVLR20. Select language as "English" ... |
3,440 | Hello Sir Jana & Team, Please be informed that we need to remove your access to admin license (ID 01) because we need it already. Thank you and God Bless. -------------------------------------- Iyah Andrea Eugenio Project Management Group ---------... | 13,542 | 5 | 1 | Closed | Iyah Eugenio | Clarification | Product | Clarification | null | Security | null | null | 2021-05-19T13:01:57+05:30 | 2021-05-20T11:06:48+05:30 | janakiraman.b@myadrenalin.com, balamuralikarthick.r@myadrenalin.com, priyadharshini.k@myadrenalin.com, eugenio_ab@pbb.com.ph, teodoro_et@pbb.com.ph, enriquez_jf2@pbbit.net, delrosario_lo@pbb.com.ph, ordan_em@pbb.com.ph, reyes_ra@pbb.com.ph, olila_mp@pbb.com.ph, dantes_cv@pbb.com.ph, alvendia_rg@pbb.com.ph, mayoga_dl@pb... | janakiraman.b@myadrenalin.com, balamuralikarthick.r@myadrenalin.com, priyadharshini.k@myadrenalin.com, eugenio_ab@pbb.com.ph, teodoro_et@pbb.com.ph, enriquez_jf2@pbbit.net, delrosario_lo@pbb.com.ph, ordan_em@pbb.com.ph, reyes_ra@pbb.com.ph, olila_mp@pbb.com.ph, dantes_cv@pbb.com.ph, alvendia_rg@pbb.com.ph, mayoga_dl@pb... | eugenio_ab@pbb.com.ph, teodoro_et@pbb.com.ph, enriquez_jf2@pbbit.net, delrosario_lo@pbb.com.ph, ordan_em@pbb.com.ph, reyes_ra@pbb.com.ph, olila_mp@pbb.com.ph, dantes_cv@pbb.com.ph, alvendia_rg@pbb.com.ph, mayoga_dl@pbb.com.ph, isu@pbb.com.ph, medina_pjo@pbb.com.ph, pbb.bellecortes@yahoo.com, manuel_sakd@pbb.com.ph, deo... | null | null | Clarification | Hi Iyah Eugenio, This is noted Iyah. May we know if it is temporary change or permanent. Question: If it is permanent then how we going access the front end from our support end. Regards, Priyadharshini. K | Adrenalin APAC support team | Priyadharshini.k@myadrenalin.com, Hello Ma’am, Yes, it is a... |
3,441 | Mrs. Manjeet Kaur goals are incorrect in self appraisal: In Mrs. Manjeet’s self-appraisal, goals are appearing incorrect and it is showing goals of “Sr. central support manager –EPU” however it should one of “central support manager –EPU”. | 13,543 | 5 | 4 | Closed | Surendra Kumar | goals as per position | Customization | Configuration | null | Goal Management | null | null | 2021-05-19T13:22:46+05:30 | 2021-05-21T11:53:32+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Surendra Kumar, Please provide us few minutes, we will validate the goals of the below mentioned employee as p... |
3,442 | Dear Team, Please run attendance scheduler for past days & weekly holidays to update assigned shift for all past dates from 21st April to till date. Regards, Sanjay 9739706671 | 13,544 | 5 | 3 | Closed | Sanjay P | backend absent and weeklyoff execution done | Product | Data Correction | null | Absence | null | null | 2021-05-19T13:49:21+05:30 | 2021-05-28T16:00:54+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Sanjay P, Based on your request, we have executed the Absent Scheduler from the given date 21-Apr-2021 to t... |
3,443 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] From: Nidhi1 Shah Sent: 19 May 2021 11:49 To: ramachandran.j@myadrenalin.com Cc: Arpita Shirsat <arpita.shirsat@axismf.com>; Allwyn Almeida <allwyn... | 13,545 | 5 | 1 | Closed | Nidhi Shah | Report code | Product | Clarification | null | Employee Information | null | null | 2021-05-19T13:50:00+05:30 | 2021-06-04T14:53:41+05:30 | ask.adrenalin@myadrenalin.com, ramachandran.j@myadrenalin.com, hr@axismf.com | ask.adrenalin@myadrenalin.com, ramachandran.j@myadrenalin.com, hr@axismf.com | ramachandran.j@myadrenalin.com, hr@axismf.com | null | null | Clarification | Hi Nidhi Shah, We will check the report and confirm you on the same. Regards, Ramachandran J Adrenalin eSystems Pvt Ltd, Hi Nidhi Shah, We have modified the report code from the back end and now the report is showing the record for the mentioned employee. Please check and confirm Regards, Ramac... |
3,444 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team We have noticed that reporting manager details are not reflected in the QCR_109 report. Also DOB details are not received by Unmail. te... | 13,546 | 5 | 1 | Closed | Balaji Damodaran | Clarification in QCR reports | Product | Clarification | null | Employee Reports | null | null | 2021-05-19T13:51:14+05:30 | 2021-06-03T16:49:41+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Clarification | Hi Balaji Damodaran, We are trying to reach you, unable to take the call from your end. Kindly share the exact report name, because a lot of QCR reports are available in your system. Also, we have checked with the internal team, unmail team is handling by your internal team. Kindly revert for further clarificati... |
3,445 | Hi Rumana, Nazia is having issue to reset her Helpdesk password to log tickets. Kindly request you to help on this. Please contact Nazia for any queries. Regards, Judaea | 13,547 | 5 | 4 | Closed | Judaea Vanbuerle | password change | Product | Clarification | null | Application Access Management | null | null | 2021-05-19T13:53:41+05:30 | 2021-05-26T11:27:51+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:88.0) Gecko/20100101 Firefox/88.0 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Judaea Vanbuerle, Based on your request, we have changed the password for Nazia and Arya and the password is osb@12345. Kindly check the same. ... |
3,446 | Kindly suggest for the backup done in E Folder can be moved as now we are facing space crunch in E drive. Also suggest if we can delete old files and folder which are not needed. | 13,548 | 5 | 1 | Closed | Gyanamayee Swain | Clearing log files in application server | Product | Service Request | null | Setup HRMS | null | null | 2021-05-19T14:03:15+05:30 | 2021-06-03T13:49:00+05:30 | null | null | null | null | null | Service Request | created_by: 2043020884409 time: 2021-05-19 08:33:15 UTC, Hi Gyanamayee, We have cleared around 60 GB of space in E drive by clearing application logs older than 6 months. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 9047106688 / 8072250167 |
3,447 | Hi Team, Employee getting issues while updating personal information data. Please check and resolve the issue ASAP... @Sabatini Hussain <sabatinishruthi.hussain@randstadusa.com> Please share employee details.. *Thanks and Regards,* *Umamaheswar Rao* *HRG, ROS* *Hyderabad, India.* ---------- ... | 13,549 | 5 | 1 | Closed | Thokala Umamaheswar Rao | Need more information | Product | Clarification | null | Workflow | null | null | 2021-05-19T14:07:06+05:30 | 2021-06-04T12:49:15+05:30 | sabatinishruthi.hussain@randstadusa.com | null | sabatinishruthi.hussain@randstadusa.com | null | null | Clarification | Hi Team, ROS1591 Manoj Yadav Addu Best Regards, *Sabatini Shruthi Hussain * Mob No: +91 8978173239 *HR Operations* *Randstad Offshore Services,* *Hyderabad* On Wed, May 19, 2021 at 2:07 PM Umamaheswar Rao < uma.maheswarrao@randstadusa.com> wrote: > Hi Team, > > Employee getting issues while up... |
3,448 | Priya / Deepan, let me know what time you can connect i have some items for clarification and confirmation Can we make the Quantitative a default type in Goal Setting? We hide the goal category, can that be hidden as well in the goal grid and show the type Can re resize the grid in goal setting? | 13,550 | 5 | 4 | Closed | MG Miranda | Clarification | Geo Product | Clarification | null | Performance Management | null | null | 2021-05-19T14:07:38+05:30 | 2021-05-31T17:53:49+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/13351, Hi MG Miranda, Please find our below comments. Can we make the Quantitative a default type ... |
3,449 | Dear Team, Unable to rectify DOB of employee NBHC05632 ^ Priti Shivnarayan Singh. Regards, Supulaxmi Konar Hr-Operation | 13,551 | 5 | 2 | Closed | Supulaxmi Konar | Suggested to use Form Feild Security to enable fields on role basis.
| Product | Clarification | null | Employee Information | null | null | 2021-05-19T14:17:58+05:30 | 2021-06-03T16:49:41+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 Edg/90.0.818.62 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Supulaxmi, Please confirm if you are trying to update DOB in Employee details form as DOB f... |
3,450 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team; When we are creating a new employee and uploading the CTC information. Can we have a column with the % next proposed salary to show what %... | 13,552 | 5 | 1 | Closed | Lee-Anna Nussbaumer | Clarified on CR | Product | Clarification | Employee Creation | Manage Employees | null | null | 2021-05-19T14:22:28+05:30 | 2021-06-23T16:49:25+05:30 | ask.adrenalin@myadrenalin.com, amit.sangha@abaninvestment.com, arun.v@myadrenalin.com, bhaskaran.r@myadrenalin.com | ask.adrenalin@myadrenalin.com, amit.sangha@abaninvestment.com, arun.v@myadrenalin.com, bhaskaran.r@myadrenalin.com | amit.sangha@abaninvestment.com, arun.v@myadrenalin.com, bhaskaran.r@myadrenalin.com | null | null | Change Request | Hi Lee-Anna Nussbaumer, The below change request is on the product form, which I think we may not be able to do the changes as this is a Core module and will have impact. Regards, Adrenalin ME Support |
3,451 | Hi Sir/Madam Kindly help us to correct the Attendance calendar, we have updated the Holiday Master on 3rd and 4th , Calendar selected is BTC ShopFloor Thanks & Best Regards | 13,553 | 5 | 3 | Closed | Jagadish | Provided the clarification. | Product | Configuration | null | Time & Attendance Management | null | null | 2021-05-19T15:02:30+05:30 | 2021-06-08T14:50:10+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Jagadish, We will initiate the session and check on the above-reported concern please provide us a timeline., ... |
3,452 | Hi , Below mentioned employee confirmation form has to be moved to Badrinarayanan Viswanathan - TG3667 Emp Name : Kovalavanraaj Lakshminarayanan Emp ID : TG3807 Thanks Karthik | 13,554 | 5 | 2 | Closed | Karthik Sivakumar | back end changes done | Product | Data Correction | null | Confirmation Management | null | null | 2021-05-19T15:04:04+05:30 | 2021-05-20T12:38:09+05:30 | null | null | null | null | null | Change Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: , Hi Karthik, Based on your request, we have moved the confirmation approval form for the employee TG3807 to approver (TG3667 ). Please let us know if you h... |
3,453 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi, Please correct the DOJ for below mentioned employees and delete the attendance prior to their DOJ. EC Name Correct DOJ COR6117 Harshit Bhatn... | 13,555 | 5 | 3 | Closed | Sarfraaz Ahmed Siddiqui | Backend Update | Product | Data Correction | null | Employee Information | null | null | 2021-05-19T15:05:02+05:30 | 2021-06-03T18:49:50+05:30 | ask.adrenalin@myadrenalin.com, rishi.ranka@groupm.com | ask.adrenalin@myadrenalin.com, rishi.ranka@groupm.com | rishi.ranka@groupm.com | null | null | Service Request | Hi Sarfraaz Ahmed Siddiqui, Please connect on below link to check and assist on changing the DOJ of the below mentioned employees. https://adrenalin-8b18.my.webex.com/join/wasim.khan Regards Wasim, Joined Thanks & Regards, Rishi Ranka Director – Talent "Bay99 – A WPP Campus" "The Orb, 7th Floor, JW ... |
3,454 | For APL25689 Employee is unable to raise the Leave request Showing message as - Insufficient leave balance | 13,556 | 5 | 4 | Closed | Vidyasagar | patch deployed | Product | Patch Deployment | null | Absence, Time and Attendance | null | null | 2021-05-19T15:15:48+05:30 | 2021-06-11T10:53:35+05:30 | balakumaran.v@myadrenalin.com | balakumaran.v@myadrenalin.com | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vidyasagar, From the snapshot shared, we understood that the employee has balance in the visibility in leave ... |
3,455 | We need to Add City & Region & State in the IREPORT and Sequence as below EMPLOYEE_NUMBER ADRENALIN_NAME DATE_OF_BIRTH DATE_OF_JOIN EFFECTIVE_DATE GENDER CURRENT_DESIGNATION CURRENT_LOCATION_NAME Region City State EMPLO... | 13,557 | 5 | 2 | Closed | Vidyasagar | column added post requisition | Product | Clarification | null | Setup Adrenalin | null | null | 2021-05-19T15:18:52+05:30 | 2021-05-31T12:18:05+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vidyasagar, Please provide us sometime, we will add the requested fields in the view and update you. The... |
3,456 | Dear Team, User by mistake entered wrong family details and emergency details for 91096 employee, please delete the same to enter the correct details. [cid:image002.jpg@01D74CC8.4C051290] [cid:image003.jpg@01D74CC8.4C051290] Thanks and Regards, Shishira Shetty L2 Support , IT [cid:image... | 13,558 | 5 | 1 | Closed | shishira | clean up requested | Product | Data Correction | null | Employee Information | null | null | 2021-05-19T16:02:10+05:30 | 2021-06-04T13:48:35+05:30 | iswarya.s@myadrenalin.com, arbaaz.hasan@exidelife.in | iswarya.s@myadrenalin.com, arbaaz.hasan@exidelife.in | arbaaz.hasan@exidelife.in | sandeep.thungaturthy@exidelife.in | null | Service Request | Hi shishira, We will be sharing the connectivity for PMS queries today, hence during that time, we will share you the deletion script for the below family details. Thanks and Regards, Dhivya . V, Hi, Thanks for your email. I am on Medical Leave. Kindly raise a ticket in the Fresh Desk - ask.adrenalin... |
3,457 | Dear Team, 1) Issue: The Appraisal form was submitted for my reportee Vagicherla Bharath, but post approval he hasn't got the email confirmation. Now its not showing as pending in my queue as well. Nandakishora BC Emp#: 61278 Vagicherla Bharath Emp# 74530 Please check this immediately. 2) Its still ... | 13,559 | 5 | 1 | Closed | shishira | reflected under approver, only entry in queue table | Product | Data Correction | null | Goal Management | null | null | 2021-05-19T16:09:04+05:30 | 2021-06-04T14:53:42+05:30 | iswarya.s@myadrenalin.com, arbaaz.hasan@exidelife.in, sandeep.thungaturthy@exidelife.in | iswarya.s@myadrenalin.com, arbaaz.hasan@exidelife.in, sandeep.thungaturthy@exidelife.in | arbaaz.hasan@exidelife.in, sandeep.thungaturthy@exidelife.in | null | null | Clarification | Hi shishira, Please provide us few minutes, we are working on few PMS queries, we will verify and update you on the below concerns on Self Appraisal for the shared employee id's. Thanks and Regards, Dhivya . V, Dear Dhivya, Please share the update for below case. Thanks and Regards, Shishira Sh... |
3,458 | Syed Mahmood Hashmi IN1797 we are unable to do the final closure as his manager stated work and project status as " not completed". please update the Actual Relieving Date as 22-April-2021 and close the record. Regards Arupa Ray 8147360685 | 13,560 | 5 | 3 | Closed | Arupa Ray | Done the changes | Product | Data Correction | null | Workflow | null | null | 2021-05-19T16:17:56+05:30 | 2021-06-03T18:49:50+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Arupa Ray, Requesting you to connect the below link. https://fastsupport.gotoassist.com/438889569, Hi Arupa ... |
3,459 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Bhaskaran, Please need your assistance in resolving this issue. This case is coming up again and again. Thanks, Kritika [cid:image84d... | 13,561 | 5 | 1 | Closed | KRITIKA KUMAR | patch deployed | Product | Patch Deployment | Performance Management | Goal Management | null | null | 2021-05-19T16:22:35+05:30 | 2021-08-05T19:49:03+05:30 | arun.v@myadrenalin.com, bhaskaran.r@myadrenalin.com, saravanan.mani@myadrenalin.com, ask.adrenalin@myadrenalin.com, amit.sangha@abaninvestment.com | arun.v@myadrenalin.com | saravanan.mani@myadrenalin.com, ask.adrenalin@myadrenalin.com, amit.sangha@abaninvestment.com | null | null | Clarification | ++Arun Sent from handphone, please excuse typo errors. [cid:storage_emulated_0__EmailTempImage_2_TempSignature_signature_Emailer_signature_band_jpg_1584077384974] -------- Original message -------- , Dear Kritika, We will work on the issue "Something went wrong" right away. Kindly connect through ... |
3,460 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Ram, We are getting below error. [cid:image001.png@01D74CCB.65FA6620] Regards Nidhi Shah Human Resources Axis Mutual Fund Contact on - 0... | 13,562 | 5 | 1 | Closed | Nidhi Shah | Compensation is now working | Product | Clarification | null | Payroll Setup | null | null | 2021-05-19T16:24:21+05:30 | 2021-06-04T12:49:16+05:30 | ask.adrenalin@myadrenalin.com, arpita.shirsat@axismf.com, sandip.bhalkar@myadrenalin.com | ask.adrenalin@myadrenalin.com, arpita.shirsat@axismf.com, sandip.bhalkar@myadrenalin.com | arpita.shirsat@axismf.com, sandip.bhalkar@myadrenalin.com | null | null | Clarification | Hi Nidhi Shah, We will check on the compensation details error for the employee and update you at the earliest. Regards, Ramachandran J Adrenalin eSystems Pvt Ltd, [cid:image001.png@01D74CD8.8ABA6FC0] , Hi Nidhi Shah, As discussed, The issue has been resolved and compensation details is showing throwi... |
3,461 | Dear Team, KIndly need your assistance as i cannot generate (clock in clock status report Appreciate if you could revert us ASAP. Thanks Hemah | 13,563 | 5 | 2 | Closed | Hemah a/p Govindasamy | Data cleanup | Product | Service Request | null | Absence, Time and Attendance | null | null | 2021-05-19T16:29:36+05:30 | 2021-05-30T20:56:04+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Hemah a/p Govindasamy, Please try to generate now, we have resolved. Thanks and Regards, Deepan. M ... |
3,462 | Hi, Please change login ID of employees of HCMCT to as same as the employee ID. Regards Aishwarya | 13,564 | 5 | 3 | Closed | Aishwarya KV | As we checked, there were 32 employees of HCMCT entity whose login id's differs. We have updated the login id as their staff id. | Product | Data Correction | null | Absence, Time and Attendance | null | null | 2021-05-19T16:53:52+05:30 | 2021-06-03T17:49:37+05:30 | null | null | null | null | null | Change Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Aishwarya KV, As we checked, there were 32 employees of HCMCT entity whose login id's differs. We have u... |
3,463 | System is not allow us to upload the new batch data due to license limitation. Please upload it from your end. New joinee data template is attached herewith for yr referecne. please refer 1st sheet Resolution : Please find the attached excel sheet to be uploaded for employee creation, please upload the same and... | 13,565 | 5 | 3 | Closed | Sunil Deshpande | Extra Excel columns deletion | Product | Clarification | null | Setup HRMS | null | null | 2021-05-19T17:17:59+05:30 | 2021-06-03T16:49:42+05:30 | null | null | null | null | null | Clarification | created_by: 2043097241120 time: 2021-05-19 11:47:59 UTC |
3,464 | Hi, Emp. ID - ECWBLR01917 is not able to do leave partial cancellation for 07th and 08th April as she was present on those days. Please do the needful and those days should reflect as present. Regards, Manju M 9538308050. | 13,566 | 5 | 3 | Closed | Manju M | With reference to our discussion, please be informed, we checked and found that the configuration 'Allow leave cancellation period(Days):' to cancel past days leave is set as 30 in Leave Configuration form for the said leave type, where as the employee is trying cancel Leave for 07th and 08th April which is 42 days fro... | Product | Configuration | null | Time & Attendance Management | null | null | 2021-05-19T17:19:55+05:30 | 2021-06-03T17:49:37+05:30 | null | null | null | null | null | Clarification | created_by: 2043097241120 time: 2021-05-19 11:49:55 UTC |
3,465 | Hi, Emp. ID: ECWBLR01553 have done the leave partial cancellation for 23-Apr-2021 and it has got approved but it is not reflecting in attendance calendar. Please check and do the needful. Regards, Manju M, 9538308050 | 13,567 | 5 | 3 | Closed | Manju M | Please find the attached screenshot where pallavi's Leave Part cancellation is pending for approval with Karuna Kallagodi,please approve the same and proceed further,
Attached File : Pallavi.JPG | Product | Configuration | null | Time & Attendance Management | null | null | 2021-05-19T17:21:58+05:30 | 2021-06-03T17:49:39+05:30 | null | null | null | null | null | Clarification | created_by: 2043097241120 time: 2021-05-19 11:51:58 UTC |
3,466 | Randstad-Department wise Salary Register for Current Month and Previous month report not generating. Its throwing error as attached. | 13,568 | 5 | 2 | Closed | Jisha Aravind | Done the changes | Product | Data Correction | null | Tax | null | null | 2021-05-19T17:22:59+05:30 | 2021-06-11T16:48:43+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Jisha Aravind, As requested we will check the reported error and then update you o the status., Hi Jisha Ar... |
3,467 | Hi, Emp. ID ECWBLR01787 has wrongly updated leave partial cancellation on 15-Mar-2021 and it was an approved CSL. Hence it should reflect as leave on March 15th instead of absent. Please do the needful. Regards, Manju M 9538308050 | 13,569 | 5 | 3 | Closed | Manju M | With reference to our discussion, 'Allow Past days' is configured as '30' in Leave Configuration form for 'CSL' Leave type, if you want to re-raise Leave Request for 15-Mar-2021 ,then this configuration has to be changed as 80 Days and then once Leave Request has been raised successfully the same can be configured back... | Product | Configuration | null | Time & Attendance Management | null | null | 2021-05-19T17:24:00+05:30 | 2021-06-03T17:49:40+05:30 | null | null | null | null | null | Clarification | created_by: 2043097241120 time: 2021-05-19 11:54:00 UTC |
3,468 | Based on your request we have checked and changed the employee code by adding a prefix. Also we have remove Bank Account Number, Bank IFSC Code, PAN Number, Aadhar Number, PF Number & e-mail Id | 13,570 | 5 | 3 | Closed | Manju M | With reference to our discussion,we checked and found that the transaction was stuck in queue table,we have now processed the same, request you to please ask the approver to approve the same and proceed further. | Product | Configuration | null | Time & Attendance Management | null | null | 2021-05-19T17:25:49+05:30 | 2021-06-03T17:49:41+05:30 | null | null | null | null | null | Clarification | created_by: 2043097241120 time: 2021-05-19 11:55:49 UTC |
3,469 | Hi, Emp ID - ECWBLR02068 was on leave (PL) from 12-Apr-2021 to 23-Apr-2021. Leaves has to be partially cancelled and it should show present for the mentioned dates. 12,15,16,19,20 and 21 Apr. Please check and do the needful. Regards, Manju M | 13,571 | 5 | 3 | Closed | Manju M | Please be informed,we checked and found that the employee has raised AR for the mentioned dates stating 'DAY Based', request the employee to cancel the same ,then raise Partial Leave Cancellation for the said dates and then raise AR as Time based mentioning the timeline of his presence in the office.
For further cla... | Product | Configuration | null | Time & Attendance Management | null | null | 2021-05-19T17:27:57+05:30 | 2021-06-03T17:49:41+05:30 | null | null | null | null | null | Clarification | created_by: 2043097241120 time: 2021-05-19 11:57:57 UTC |
3,470 | In case of ECWMUM01100 Kinjal J & ECWMUM00847 Deepika Pradeep the PL balance showing in their respective account is incorrect, it showing more that 100+ days in their kitty. Actually leave bal is 39.93 for ECWMUM01100 & 43.53 for ECWMUM00847. This is as on 1.3.21. Please check and correct it and confirm the reason. | 13,572 | 5 | 3 | Closed | Sunil Deshpande | With reference to our discussion,data correction has been done for the reported employees and the same was mentioned over call ,we will monitor the scenario for future movements as well and in case the same issue occurs request you to please share the movement details that been done for the employees to find the RCA | Product | Data Correction | null | Scheduler | null | null | 2021-05-19T17:31:00+05:30 | 2021-06-03T17:49:42+05:30 | null | null | null | null | null | Software Problem | created_by: 2043097241120 time: 2021-05-19 12:01:00 UTC |
3,471 | Hello Wasim, we are not able to create New leave type "EDL-M". as per our conversation, i tried to create the leave type again after 6pm. still getting same error. Kindly look into it | 13,573 | 5 | 3 | Closed | Manoj Lokhande | Please be informed,we have created the New Leave Type and Leave Credit has been done successfully. | Product | Configuration | null | Time & Attendance Management | null | null | 2021-05-19T17:33:01+05:30 | 2021-06-03T17:49:43+05:30 | null | null | null | null | null | Clarification | created_by: 2043097241120 time: 2021-05-19 12:03:01 UTC |
3,472 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team, Please activate goal setting for the below team members: Emp ID Name Designation 5422 Amal Raju Service Engineer 5423... | 13,574 | 5 | 1 | Closed | KRITIKA KUMAR | Enabled goal setting for New employees | Product | Data Correction | Performance Management | Goal Management | null | null | 2021-05-19T17:43:33+05:30 | 2021-08-06T12:47:44+05:30 | bhaskaran.r@myadrenalin.com, arun.v@myadrenalin.com, ask.adrenalin@myadrenalin.com, amit.sangha@abaninvestment.com, saravanan.mani@myadrenalin.com, nidheesh.k@myadrenalin.com, venkateswaran.c@myadrenalin.com, monaliza.perez@abaninvestment.com | null | ask.adrenalin@myadrenalin.com, amit.sangha@abaninvestment.com | null | null | Service Request | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Saravanan-we had received confirmation from you that all staff are defaulted to Goal setting when they have self service..why do we have to request f... |
3,473 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Arun, Please need your assistance with another issue. The team members is unable to save goals. Please see screenshot 32, this is the popup c... | 13,575 | 5 | 1 | Closed | KRITIKA KUMAR | Called and explained the process to the employee | Product | Clarification | Admin Module | Application Access Management | null | null | 2021-05-19T17:48:20+05:30 | 2021-06-23T16:49:26+05:30 | arun.v@myadrenalin.com, ask.adrenalin@myadrenalin.com, saravanan.mani@myadrenalin.com, bhaskaran.r@myadrenalin.com, paresh.kumar@spectrumindustries.ae, amit.sangha@abaninvestment.com, kritika.kumar@abaninvestment.com | arun.v@myadrenalin.com, ask.adrenalin@myadrenalin.com, saravanan.mani@myadrenalin.com, bhaskaran.r@myadrenalin.com, paresh.kumar@spectrumindustries.ae, amit.sangha@abaninvestment.com, kritika.kumar@abaninvestment.com | paresh.kumar@spectrumindustries.ae, amit.sangha@abaninvestment.com | null | null | Clarification | Dear Paresh, As discussed lets connect tomorrow. Will send you the zoom link. Regards, Arun.V – Assistant Manager M:+919841614552 W: www.myadrenalin.com<http://www.myadrenalin.com/> CSP : https://csp.myadrenalin.com/newcsp [cid:image001.jpg@01D5F879.B99F6520] , [CAUTION: This email originated from out... |
3,474 | Hi Sandip Chanda, As per request, We have provided the Position based designation and department report from our end, Kindly check from your end and share feedback. | 13,576 | 5 | 3 | Closed | Sandip Chanda | Position based designation and department report | Product | Clarification | null | Employee Reports | null | null | 2021-05-19T18:03:50+05:30 | 2021-05-21T23:49:31+05:30 | null | null | null | null | null | Clarification | created_by: 2043097241351 time: 2021-05-19 12:33:50 UTC |
3,475 | Dear Team, SPL_Bonus not added in Salary Register , update the same . INM0659 I am not facilator, hence unable to upload his other component in Apr-21 salary. Thanks & Regards, Dhanashree Sawant. F& A Dept [Description: GSLogo] Kanjurmarg(E),Mumbai,India *: +022 4138 5000 | Ext :5232 * IP Phone ... | 13,577 | 5 | 1 | Closed | Dhanashree Sawant | Configuration done | Product | Configuration | null | Self Declarations | null | null | 2021-05-19T18:17:43+05:30 | 2021-06-04T12:49:17+05:30 | prakash.kumar@myadrenalin.com, ghulam.yazdani@myadrenalin.com | prakash.kumar@myadrenalin.com, ghulam.yazdani@myadrenalin.com | ghulam.yazdani@myadrenalin.com | null | null | Change Request | Hi Dhanashree Sawant, From the above description, we understood that the SPL_Bonus not added to Salary Register. We will keep you updated through this ticket once the activity completed. Regards Prakash, Dear Dhanashree As discussed the below mentioned employee having the Admin access but the employee is ... |
3,476 | Hi Team, As employees are facing issues while updating city names in the personal information tab, Please change the field to Free text. So that employee can update their city name in the respective field. Please find below screenshot for your reference... [image: image.png] *Thanks and Regards,* *Umam... | 13,578 | 5 | 1 | Closed | Thokala Umamaheswar Rao | Data upload done | Product | Configuration | null | Employee Information | null | null | 2021-05-19T18:21:39+05:30 | 2021-06-05T14:48:43+05:30 | null | null | null | null | null | Change Request | Hi Thokala Umamaheswar Rao, From your given statement, we can understand that unable to update the details in Personal Information tab. We will check and get back to you with a solution. Regards Raghu.T, Hi Raghu, Thanks for the response, please check and resolve the issue ASAP.. *Thanks and R... |
3,477 | Snehith Reddy - W01064 is unable to submit bank details and has created multiple entries. Please look into this. | 13,579 | 5 | 3 | Closed | Esha Patil Padwal | ADL_2009_19579 | Product | Patch Deployment | PIMS | Application Access Management | null | null | 2021-05-19T18:27:33+05:30 | 2021-07-29T22:47:36+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Esha Patil Padwal, As reported query says, bank details form is showing duplicate entry in the on-boarding pro... |
3,478 | Hi Rumana, I have tried to cancel the SL for Employee ID 0827 - Joyson N for 12th April and 13th April'21 and i am unable to . Could you please cancel this and confirm the same on priority. Regards, Judaea | 13,580 | 5 | 4 | Closed | Judaea Vanbuerle | allow cancel days | Product | Configuration | null | Absence, Time and Attendance | null | null | 2021-05-19T18:31:01+05:30 | 2021-05-26T11:27:09+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:88.0) Gecko/20100101 Firefox/88.0 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Judaea Vanbuerle, For the reported query, navigate to Leave Configuration form, choose the leave type as SL, under common tab, change the allow lea... |
3,479 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Srujana, We had uploaded leave balance carry forward for the year 2020 in April 2021 for all employees. But we have rectified that the leave upload ... | 13,581 | 5 | 1 | Closed | Sonali | unable to remove the leave balance records. Request you to leave balance adjustment upload. | Product | Clarification | null | Absence, Time and Attendance | null | null | 2021-05-19T18:44:05+05:30 | 2021-06-04T10:49:36+05:30 | ask.adrenalin@myadrenalin.com, srujana.m@myadrenalin.com, obaidur.khan@bicworld.com, harshaj.service_provider@bicworld.com | ask.adrenalin@myadrenalin.com, srujana.m@myadrenalin.com, obaidur.khan@bicworld.com, harshaj.service_provider@bicworld.com | obaidur.khan@bicworld.com | null | null | Clarification | Dear Harsha, If we will remove the uploaded leave from backend. It will impact in leave balance mismatch in leave request form and leave ledger report. Please revert for any further clarifications. Thanks & Regards, Srujana.M. "I am keen to know if you have any suggestions for improvement or feedback... |
3,480 | Dear Madam, EM ID; 54510 . we are unable to do employee movement as it is seen as transaction is pending for approval. but it is not pending. Regards, Sowmya | 13,582 | 5 | 3 | Closed | Sowmya | Transaction has been reprocessed | Product | Data Correction | null | Employee Movement | null | null | 2021-05-19T19:27:05+05:30 | 2021-05-20T12:18:21+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; HCTE; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; Zoom 3.6.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Sowmya, We have reprocessed the below-re... |
3,481 | Need ESI Aplicable details of the employees in system. Please provide the dump. | 13,583 | 5 | 2 | Closed | Harisha Kamath | ireporter given | Product | Clarification | null | Job Data | null | null | 2021-05-19T20:04:52+05:30 | 2021-05-20T09:24:33+05:30 | harishak@americanoncology.com | null | null | null | null | Clarification | created_by: 2043056738148 time: 2021-05-19 14:34:52 UTC, Hi Harisha Kamath, Based on your request, we have created the ireporter for employee details to fetch ESI details. Kindly check and confirm the status. Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited ... |
3,482 | Hi Priyad, Please help to download this report. There is always a message "something went wrong..." after clicking the "Download" icon and the system will automatically log out. Thanks, Beth | 13,584 | 4 | 2 | Resolved | Lilibeth P. Nayve | Clarification | Product | Configuration | null | Goal Tracking | null | null | 2021-05-19T20:12:10+05:30 | 2021-05-28T18:27:07+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/13299, Hi Lilibeth P. Nayve, Kindly confirm which report you are referring for this error message., Hi Lilibeth... |
3,483 | Dear Adrenalin Team, We are facing a issue regarding to wedding allowance , In this que we are see three pending, but show only one ,please resolved this issue. __________ Regards, Team-HR -- ****************************************CONFIDENTIAL*********... | 13,585 | 5 | 1 | Closed | Hroperations | entry not available in bre claims request | Product | Data Correction | null | Workflow | null | null | 2021-05-19T20:44:28+05:30 | 2021-06-08T19:49:33+05:30 | ask.adrenalin@myadrenalin.com, vivek.raj@ayefin.com, palak.sodhi@ayefin.com, mohit.chauhan@ayefin.com | ask.adrenalin@myadrenalin.com, vivek.raj@ayefin.com, palak.sodhi@ayefin.com, mohit.chauhan@ayefin.com | vivek.raj@ayefin.com, palak.sodhi@ayefin.com, mohit.chauhan@ayefin.com | null | null | Clarification | Dear Team, Please provide us few minutes, we will analyze the concern reported on Pending transactions in Forms pending for approval and update you at the earliest., Dear Dhivya, Request an update on this. Thanks & Regards Palak Sodhi HR Department Aye Finance Private Limited 8th Floor... |
3,484 | Hi, Please note the below employee, while trying to do onboardinf formalities, has filled his education details and past employment details, but unable to save. as there are multiple entries being viewed and unable to delete. When I have tried deleted the entries, it says deleted but not being deleted. Pleas... | 13,586 | 5 | 3 | Closed | Sabatini Hussain | Record got struck in queue | Product | Configuration | null | Employee Information | null | null | 2021-05-19T21:08:23+05:30 | 2021-05-26T20:01:17+05:30 | null | null | null | null | null | Change Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/87.0.4280.88 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sabatini Hussain, From your given statement, we can understand that unable to complete the onboarding process.... |
3,485 | Hi, is there a settings in Adrenalin "Web app" that we can allow "Mobile app", to use the screenshot or screen sharing (conference call like zoom, viber) , this will really help us to demo and remote support our users | 13,587 | 5 | 2 | Closed | Zigmort Jelaver Ragudo | Clarification | Product | Clarification | null | null | null | null | 2021-05-20T06:31:07+05:30 | 2021-06-04T13:48:37+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Zigmort Jelaver Ragudo, Please confirm which mobile you are checking? Andriod/Iphone. Regards, ... |
3,486 | Dear Team , Please change the Income Tax Configuration from New tax regime to Old Tax Regime for below Employee Venkat Ramana Dannaram ( CCH2121 ) | 13,588 | 5 | 3 | Closed | Madhukara H S | ax Regime Resubmission upload suggested | Product | Clarification | null | Tax | null | null | 2021-05-20T07:25:13+05:30 | 2021-06-04T10:49:37+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:40.0) Gecko/20100101 Firefox/40.0 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Madhukara H S, Kindly provide us sometime, we will schedule the session and update the status Thanks and regards Ruman... |
3,487 | Employee code P1288 ^ Vaibhav Gupta | 13,589 | 5 | 4 | Closed | Surendra Kumar | competencies not available hence uploaded now | Customization | Data Correction | null | Goal Management | null | null | 2021-05-20T07:35:36+05:30 | 2021-05-20T14:02:25+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Surendra Kumar, Please provide us few minutes, we will check the respective competencies in Manage template an... |
3,488 | P1212 ^ Himanshu SIngh | 13,590 | 5 | 4 | Closed | Surendra Kumar | competencies uploaded | Customization | Data Correction | null | Goal Management | null | null | 2021-05-20T07:47:06+05:30 | 2021-05-21T11:53:50+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Surendra Kumar, Please provide us few minutes, we will check the respective competencies in Manage template an... |
3,489 | Ser No Portfolio Responsibility Reporting 1. Retail - Credit Jatul Anand Anshul Bhargava 3. RMG Saurabh Suri Anshul Bhargava 4. CF Underwriting &... | 13,591 | 5 | 4 | Closed | Surendra Kumar | since unable to update through front end for cyclic reporting | Product | Data Correction | null | Organization Structure | null | null | 2021-05-20T08:09:22+05:30 | 2021-05-21T15:04:06+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/13590, Hi Surendra Kumar, We require clarity on the query raised below with reference to Reporting changes. We ... |
3,490 | Dear Team, Please assist to add in Car Maintenance Allowance in the Celcopon company. Please set contribution to statutory same as Merchantrade. And include into our Form EA. Thank you. | 13,592 | 5 | 2 | Closed | Teoh Sue En | Setup | Product | Clarification | null | Payroll Setup | null | null | 2021-05-20T08:24:45+05:30 | 2021-05-24T06:18:33+05:30 | priyanut@mtradeasia.com | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Teoh Sue En, We have added component as requested in the Celcopon paygroup. Thanks and Regards, ... |
3,491 | For details please find attached email, | 13,593 | 5 | 3 | Closed | Surendra Kumar | Clarification | Customization | Clarification | Performance Management | Goal Management | null | null | 2021-05-20T08:55:24+05:30 | 2021-07-16T19:49:49+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Surendra Kumar, We will analyze the concern raised on Overall rating not getting displayed in Emails and updat... |
3,492 | For checking of OT queue of employee 209318, supervisor is 201736. | 13,594 | 5 | 1 | Closed | Lean Edgar L Sibulo | Reprocessed the transaction | Geo Product | Data Correction | null | Payroll Setup | null | null | 2021-05-20T09:01:13+05:30 | 2021-06-11T17:49:09+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, See attached WF, Hi Lean Edgar L Sibulo, We will connect now and will resolve the queue., Hi Lean Edgar L Sibu... |
3,493 | Hi Support Team, we encountered again an error in our Production Area. Unable to access the HCM. Please see the screenshot. | 13,595 | 5 | 2 | Closed | Eric Fuertes | Application is working fine from our end. | Product | Configuration | null | Setup HRMS | null | null | 2021-05-20T09:18:45+05:30 | 2021-06-04T12:49:18+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/87.0.4280.66 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Eric Fuertes, We can able to access the application from the server. We have attached a screenshot for your ref... |
3,494 | Dear Sir/ Madam, Priyanka id 702241 has some issue, she is unable to login password has been reset using forgot password, still unable to login Kindly look into it. Thanks & Best Regards Jagadish.K.C | 13,596 | 5 | 4 | Closed | Jagadish | he mentioned employee entering the wrong password | Product | Data Correction | null | Workflow | null | null | 2021-05-20T09:35:57+05:30 | 2021-05-21T18:28:11+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: "[\"44002020567\", \"44002020570\", \"44001782155\"]" referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Jagadish, As discussed over the call, The mentioned em... |
3,495 | Dear Team, The below employee resignation is not visible in my page for approval. INCHR2867 Thanks, Durga R | 13,597 | 5 | 3 | Closed | Durgadevi R | previous level not approved | Customization | Clarification | null | Separation Management | null | null | 2021-05-20T09:44:19+05:30 | 2021-06-04T10:49:38+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 Edg/89.0.774.77 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Durgadevi R, Please join the below session link. https://fastsupport.gotoassist.com/2688912... |
3,496 | Hi, Unable to confirm below employees as it is not reflecting in reporting manager and HR forms pending. 28505 Annie Mary Sathyan Geetha Philip(00167) 28512 Priya G S Geetha Philip(00167) 28502 An... | 13,598 | 5 | 2 | Closed | Aishwarya KV | As we checked,the Employee status of the mentioned employees are "I (Intern)". Hence the employees are not reflecting in the employee confirmation. As discussed please change the status of the employee as "Probationer" and check. | Product | Clarification | null | Confirmation Management | null | null | 2021-05-20T09:53:26+05:30 | 2021-06-05T18:49:06+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Aishwarya KV, We will check on the reported query and update you. Regards, Veerapandian R, Hi Aishw... |
3,497 | Dear Srujana, We are unable to spool the Annexure 2 under HMS. Please check and revert at the earliest. [cid:image001.png@01D74D5E.14C86160] Best Regards Annappa K. M. Senior Manager - Human Resources (Total Rewards - Payroll) M +91 9972270997 T +91 80 2237 8000 [cid:image422902.JPG@00890955.41bc3e64]... | 13,599 | 5 | 1 | Closed | Pradeepa C T | ETDS process steps. | Product | Clarification | null | eTDS | null | null | 2021-05-20T09:57:08+05:30 | 2021-06-04T18:50:49+05:30 | balakumaran.v@myadrenalin.com, srujana.m@myadrenalin.com, bulusu.kamesh@himatsingka.com | balakumaran.v@myadrenalin.com, srujana.m@myadrenalin.com, bulusu.kamesh@himatsingka.com | bulusu.kamesh@himatsingka.com | null | null | Clarification | Hi Pradeepa C T, Please find below the eTDS process steps for your reference. 1. Set ETDS_START_DATE & ETDS_END_DATE as '01 APR 2020' and '31 MAR 2021' in "Payroll global parameter". 2. Master details like Company name, TAN, PAN, Address, etc in "Payroll: Etds / Deductor Information" as a one-time activity. ... |
3,498 | Dear Srujana, Further to the below mail, could you please check on this and rectify the same. Regards, Nainesh From: Abbas Sethwala <abbass@efl.global> Sent: 18 May 2021 16:08 To: Nainesh G Shah <naineshg@efl.global> Subject: Interface approvals Dear Nainesh, Could you please look into the below - sh... | 13,600 | 5 | 1 | Closed | Nainesh | due to multiple submissions duplicate transactions have been created. We have removed those records. | Product | Data Correction | null | Performance Management | null | null | 2021-05-20T10:24:49+05:30 | 2021-06-04T10:49:38+05:30 | srujana.m@myadrenalin.com | srujana.m@myadrenalin.com | null | null | null | Software Problem | Hi Nainesh, We have checked, due to multiple submissions duplicate transactions have been created. We have removed those records. Also, we have checked 18 Employees' self-appraisal has been approved. Regards, Srujana.M |
3,499 | Though employee is punching his attendance daily but on calendar it is not reflecting , in starlink attendance software punch in -out available. Please check the issue . sample employee ID: 11560 ^ Devender Kumar Yadav | 13,601 | 5 | 3 | Closed | Bharat Kumar | suggested to roast the shift | Customization | Clarification | null | Absence, Time and Attendance | null | null | 2021-05-20T10:34:07+05:30 | 2021-06-09T13:48:52+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Bharat Kumar, From the above description, we understood that the attendance data not syncing to adrenalin. ... |
3,500 | Please rerun attendance register including absences and undertime covering May1-15, 2021. Thank you. | 13,602 | 5 | 2 | Closed | Racquel A. Reyes | Backend activity | Product | Service Request | null | Absence, Time and Attendance | null | null | 2021-05-20T10:51:38+05:30 | 2021-05-20T13:18:21+05:30 | reyes_ra@pbb.com.ph | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (iPhone; CPU iPhone OS 14_4 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) CriOS/87.0.4280.163 Mobile/15E148 Safari/604.1 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Racquel A. Reyes, As requested we have executed the scheduler. Thank... |
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