subject stringlengths 2 200 ⌀ | description_text stringlengths 4 66.6k ⌀ | cf_root_cause_analysis_rca stringlengths 2 850 ⌀ | cf_product_type stringclasses 3
values | cf_rca_type stringclasses 5
values | cf_module_name stringclasses 19
values | cf_sub_modules stringclasses 79
values | cf_modules float64 | cf_known_issue float64 | cf_fix_type float64 | status_name stringclasses 2
values | notes stringlengths 23 32.1k ⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|
FW: Probation Evaluation for Aditya Shrivastava has been Completed | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi,
Please check on the same.
Thanks & Regards,
Rishi Ranka
Director - Talent
"Bay99 - A WPP Campus" "The Orb, 7th Floor, JW Marriott Sahar,
A... | Backend Update. | Product | Service Request | Confirmation Management | Confirmation Management | null | null | null | Closed | Hi Rishi, We will share the connection shortly and work on it. Regards, Judhistira.M, Hi Rishi, Please join on below link: https://us02web.zoom.us/j/84467497491?pwd=N3ZSMnA5V1IyT1ZBSWNHaWRTeVhyUT09 Regards, Judhistira.M, Joined
Thanks & Regards,
Rishi Ranka
Director – Talent
"Bay99 – A WPP C... |
Leave Configuration | PL - as per the policy employee can apply 10 days prior but in the system they can still apply for less than 10 days. Please rectify the issue at the earliest. | Configuration changes | Product | Configuration | Leave Management | Absence | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Shwetha R, With reference to our discussion, please be informed, to handle Leave Partial cancellation issue we... |
Goal Setting Calendar select option | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team
We have enabled this year's goals and while clicking the Create goal
getting the notification as " Goal setting cannot be modified as
perfo... | Clarification Provided | Product | Clarification | null | Goal Management | null | null | null | Closed | null |
PBP FY20-21 payout letters need to be uploaded | PBP FY20-21 payout letters(shared via mail) need to be uploaded in the system. | Letters uploaded using common upload tool. | Product | Service Request | null | Performance Appraisal | null | null | null | Closed | created_by: 2043097241383
time: 2021-06-03 15:50:44 UTC, Hi Priyanka, Payout Letters(shared via mail) have been uploaded successfully. Please check and confirm. Regards, Judhistira.M |
Unable to upload leaves-from My ID 13632 | Dear Team, I am Unable to upload leaves-from My ID 13632. I could go till select sheet post which it is getting stuck and this is happening since 25-May-21 I have been trying the same since that time. Kindly check, Regards, Nivedita 9029266830 | Clarification. | Product | Clarification | Leave Management | Setup Adrenalin | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Nivedita, Please share the excel sheet that you are trying to upload as we need it to analyze. Regards... |
Employee bank details- Data upload | Dear Preethi, As discussed, please help me upload the bank details of the employees. Please clear the existing details and help me upload the attached file. | removed the existing bank details for the attached list of employees. | Product | Service Request | PIMS | Personal Data | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/14129, Hi Raveena Ramakrishnan, Based on our discussion over the earlier call, we understood that you like to c... |
FW: screen shot of movement - sample | Dear Gowtham,
Please check in our system as contract end date has been captured for few employee.
Encidant start from 27-Feb-2019.
We have also checked in Employee Movement form.
Contract End date is editable for a reguler employee also when we are selecting
* Ation Type - Contract Renewal
... | Clarification and log files provided | Product | Clarification | null | Setup HRMS | null | null | null | Closed | Dear Gowtham,
Please check in our system as contract end date has been captured for few employee.
Encidant start from 27-Feb-2019.
We have also checked in Employee Movement form.
Contract End date is editable for a reguler employee also when we are selecting
* Ation Type - Contract Renewal
... |
Fwd: Adrenalin App working Issue0097 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Pls loook into the app issue.
Regards
Sonali
Get Outlook for Android<https://aka.ms/AAb9ysg>
________________________________
From: Molleti Muty... | Removed the blockage | Product | Data Correction | null | null | null | null | null | Closed | null |
Unable Spool Repot | Dear Srujana,
We are unable to spool below report and getting error.
Please check.
[cid:image001.png@01D758B4.4D6F5B20]
Best Regards
Annappa K. M.
Senior Manager - Human Resources (Total Rewards - Payroll)
M +91 9972270997 T +91 80 2237 8000
[cid:imagec0f6b5.JPG@8fe32036.4989e889]<https://himatsingk... | clarification in report | Product | Clarification | null | Salary | null | null | null | Closed | Hi Pradeepa C T, We are able to generate the report. Please refer to the attached screenshot and revert for any further clarifications. Regards, Srujana Mittapalli |
Cant able to login UAT | Hi Priya, I cant able to login in UAT, it shows invalid username & password even after resetting my password. please help. | in PROD AD so login id should be changed in UAT | Product | Configuration | Admin Module | Employee Information | null | null | null | Closed | created_by: 2043056399989
time: 2021-06-03 14:32:07 UTC, Hi RAMHEET POORNIMA, Username & Password shared over Whatsapp. Please user the same & login. note: Since username is different in PROD because of AD configuration we have changed to username in UAT as per your employee id. Regards, Priyadharshin... |
IHR on mobile | Hi Priya Trust you doing good. Requesting for your help regarding a mobile with ID 3566340903846331. Note that this mobile was once used by an ex staff and it is still present on iHR database. At present, the mobile is being used by Ashish Dhuromsing and he is not able to download iHR on same. Can you p... | no option available in current product | Product | Data Correction | null | null | null | null | null | Closed | created_by: 2043056399989
time: 2021-06-03 14:29:13 UTC, Hi MONEEA KUNAL, We have removed the registered via backend, Please request employee to register now. note: we understand that, as per Maubank current version we cant be removed in front end. Once it is upgraded this can be done in front end itself. ... |
Vaccination report required | Dear Priya, Trust you are doing fine MauBank Management team has requested that all employees who have been vaccinated against COVID 19 should upload their vaccination card on iHR. We have already added the category/type and roll out to all employees (attached email refers). Now we would like to have a ... | Ireport Created | Product | Service Request | Admin Module | Personal Data | null | null | null | Closed | created_by: 2043056399989
time: 2021-06-03 14:26:20 UTC, Hi MAULABOKSH FARZANA, We have created a report in IHR , this report will provide the details of whoever have uploaded the vaccination attachment. Report name : Vaccinated Employee List Regards, Priyadharshini. K | Adrenalin APAC support team | Priyad... |
Settlement Entry |
Dear Prakash,
Below employee not shown under settlement entry for making full and final, revert on the same.
EMPLOYEE CODE
EMPLOYEE NAME
EMPLOYEE STATUS
DOJ
DOL
INM0384
Vaibhav Vasantrao Dhage
Active
12-09-2014
03-05-2021
INM0059
Kishor Raosaheb Dange
Active
03-02-2014
07-05-2021
Thanks &... | We have changed the s_Active = 'I' from pa_hrms_emp_mast for the given employees | Product | Service Request | null | Salary | null | null | null | Closed |
Dear Prakash,
Below employee not shown under settlement entry for making full and final, revert on the same.
EMPLOYEE CODE
EMPLOYEE NAME
EMPLOYEE STATUS
DOJ
DOL
INM0384
Vaibhav Vasantrao Dhage
Active
12-09-2014
03-05-2021
INM0059
Kishor Raosaheb Dange
Active
03-02-2014
07-05-2021
INM0595
Bhupe... |
Unable to download the settlement register |
Hi,
Please check the below error.
[cid:image001.png@01D758AC.49F54930]
Best Regards
Pradeepa C T
Executive - Human Resources (Total Rewards - Payroll)
M +91 6366426128 T +91 80 2237 8000
[cid:imagecca8a5.JPG@b74540ae.4bb7db6e]<https://himatsingka.com>
Himatsingka Seide Limited
10/24 Kumara Krupa ... | Clarification report | Product | Clarification | null | Salary | null | null | null | Closed | Hi Pradeepa C T, We have checked, we can able to generate the report. Please refer to the screenshot and revert for any further clarifications. Regards, Srujana.M |
Include Competency Tag | Hi Adrenalin Team, Please include Competency Tag in Goals Summary Report and Goals Setting Details iReport Thanks, Beth | Updated in UAT | Product | Data Correction | Performance Management | Goal Tracking | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.77 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/14503, Hi Lilibeth P. Nayve, We are working internally on this concern, since it is a change request we will upd... |
Include Matrix Manager 1 | Hi Adrenalin Team, Please include Matrix Manager 1 in Employee Details Report. Thanks, Beth | Resolved | Product | Data Correction | null | Goal Tracking | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.77 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Lilibeth P. Nayve, As requested, we have added the Matrix Manager 1 to the report. Kindly check the same fro... |
Re: Ticket [13936] - Helpdesk Request |
Hi Anish,
We are referring for the requestor who will make the follow up.
Thanks,
Beth
-------- Original Message --------
From: Anish Samuel
<myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com>
Date: Thu, June 03, 2021 9:08 PM +0800
To: lpnayve@bpi.com.ph
Subject: Re: Ticket [13936] - Helpdesk R... | Informed already. | Customization | Configuration | null | Customization | null | null | null | Closed | Hi Lilibeth P. Nayve, As per our product functionality, we are unable to customize for the Follow-up status as requested. However we have already responded for the same in the tickets '14220','14056'. As per discussion internally, the "FOLLOW-UP" for the transactions can only be applicable for the approver's ... |
LEAVE: NO EL, SHDL, SL, VL (APPOINTED MANAGER) & IN THE LIST OF INACTIVE | Hi, Priyah. Please check why 201102689 AISA PARRENO ARLOS has no EL, SHDL, SL, VL even we have successfully uploaded the following. (see attached file). Sheet1. Employment Data Change_SUCCESS Sheet2. Employee Transfer_SUCCESS Likewise, why she is listed as Inactive on Employee Details Report, then if inactiv... | Configuration | Product | Configuration | null | Transition Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/14137, Hi MARY JANE JOSEF TENORIO, Employees reliving date is 2020-05-31 00:00:00.000, as per configuration from adrenalin c... |
How to Add more fields in Experience Category | Dear Niraikalai, How to add more fields in Experience Category and will it affect the employee on boarding form. Kindly clarify | Provided the clarification. | Product | Configuration | null | Job Structure | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.77 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Samuel George, Requesting you to navigate to the "Two Field Master - HRMS" form and select the Master Name As E... |
Unable to generate Payslip | Employee NBHC06184 is Unable to generate Payslip. | Clarification. | Product | Clarification | null | Pay process | null | null | null | Closed | created_by: 2043097241383
time: 2021-06-03 13:03:16 UTC, Hi Archana, We are working on it and update you on the status shortly. Regards, Judhistira.M, Hi Archana, As checked, Payslip and Tax Computation sheet form is available in Payroll Management - Self group but Emp-NBHC06184 is not mapped to Payroll... |
RE: Provisional settlement |
Even the provisional report is incorrect.
[cid:image003.png@01D75898.EFADD860]
[cid:image54804e.PNG@643ac1e5.4b899837]<http://www.abaninvestment.com>
ABAN INVESTMENT
Ghobash Group Operating Companies
[cid:image7a9183.PNG@1600685d.44b4aeae]<https://www.linkedin.com/company/aban-investment>
WWW.ABANINVE... | null | null | null | null | null | null | null | null | Closed | This ticket is closed and merged into ticket 14497 |
Provisional settlement |
Dear Mani,
Provisional settlement amount in not calculating correctly. The leave encashment amount is showing twice.
Also the value of leave encashment is not correct. If I go to the leave details tab it shows correct value.
Please assist.
[cid:image001.jpg@01D75898.CA9B7D20]
[cid:image002.jpg@01D758... | clarification | Customization | Clarification | Payroll Management | Payroll Setup | null | null | null | Closed | Tickets with IDs 14498 is merged into this ticket., Merged from ticket 14498
Subject: RE: Provisional settlement
Description:
Even the provisional report is incorrect.
ABAN INVESTMENT
Ghobash Group Operating Companies
... |
Appraisal letters upload | Appraisal letters need to be uploaded. | Letters uploaded using common upload tool. | Product | Service Request | null | Performance Appraisal | null | null | null | Closed | created_by: 2043097241383
time: 2021-06-03 12:52:14 UTC, Hi Priyanka, Letters (shared via mail) have been uploaded successfully. Please check and confirm. Regards, Judhistira.M |
LEAVE: WHY NO EL, SHDL, SL, VL (REGULAR/APPOINTED MANAGER) | Hi, Priyah. Please help us to know why the following Regular/Appointed Manager have no leave credits, after the successful Employee Transfer.
ISSUE
EMP#
NAME
NO (ALL LEAVE TYPES FOR REGULAR/APPOINTED MANAGER) EL, SL, SHDL,
VL
202000030
MIRAJOY SEGUIN
TRESMONTE
... | Follow up on 1447 | Product | Patch Deployment | Employee Movement | Employee Movement | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/14459, Hi, Priyah. Please help us to know why the following Regular/Appointed Manager have no leave credits, after the su... |
Announcement & Survey | We want to update Announcement & Survey option in adrenalin | Steps has been given for survey | Product | Clarification | null | Organization Structure | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vidyasagar, As we understood from the above description, you need to set an announcement and survey. Please ... |
[External]RE: Support Center user activation | Dear Team,
I am unable to reset my password, Please support.
[cid:image001.png@01D7589D.9F0C6B60]
Regards,
Upendran
From: Adrenalin eSystems LTD [mailto:myadrenalincomAsk.adrenalin@myadrenalincare.freshdesk.com]
Sent: Thursday, May 20, 2021 12:15 PM
To: Upendran Amsaraj <upendran@mccm.in>
Subject: Sup... | Fresh Desk clarification | Product | Clarification | Admin Module | Application Access Management | null | null | null | Closed | Hi Upendran A, As per the reported query, we understood that you are not able to change the password for support portal. We will check the details and share the update on the same. Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot ... |
Position code query | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi,
Do we maintain any position code in Adrenalin?
Gyanamayee Swain
HR IT Consultant
[Description: Description: Description: cid:image001.gif@01CB... | Explained the position details | Product | Clarification | Employee Movement | Security | null | null | null | Closed | Hi Gyanamayee Swain, With reference to our discussion, please note we maintain Unique bit ID for each positions that is created in Adrenalin Application, in front end the code will not be visible and the ID's are maintained in Backend servers. Only the Position name and position Title will reflect in front end. ... |
FW: EnlightenHR - missing section for personal data update (LCP020) | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
May I check why employee (LCP020) is not able to view the Persona Data tile?
This tile is available and accessible to other users. Have che... | clarification | Product | Clarification | null | Personal Data | null | null | null | Closed | Hi Shilpa Kumar, Please check we have added the employee . Thanks and Regards, Deepan. M Adrenalin eSystems LTD Mobile (Viber & Whats app) : +91.9940080856 | MS TEAMS:deepan.m@hr-mx.net, Hi Deepan,
While I have asked the employee to check if this is available now, may I know what do you mean by have ... |
Goal Deletion and appraisal Reset | Dear Team, Please check for below cases : R17996- goal Deletion R20067- Goal Deletion R09304- Goal Deletion R13800- Appraisal Reset. Regards, Chaitali | we have removed the goals for the below-mentioned employees. | Product | Service Request | null | Goal Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Rinoy Sebastin, As per your request, we have removed the goals for the below-mentioned employees. Reques... |
DOJ correction | Hi,
Please change the DOJ for below mentioned employee.
EC
Name
Correct DOJ
COR6515
Sandeep Philip
25-May-21
Regards,
Sarfraaz Ahmed Siddiqui
Group Head - Talent Operations
GroupM Media India Pvt. Ltd.
The ORB,
Bay99 - A WPP Campus,
7th floor, JW Marriott Sahar,
IA Project Road,
Andheri East... | Backend Update | Product | Data Correction | null | Employee Information | null | null | null | Closed | Hi Sarfraaz Ahmed Siddiqui, Please be informed,we have now updated the DOJ of the said employee as requested,please check and confirm us. Regards Wasim |
Attendance regularization option | Attendance regularization option not available for 901249 | provided the clarification | Product | Clarification | Attendance Management | Absence | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Yatin, We will check the reported AR option not reflected query and update the status to you., Hi Yatin, ... |
4 Multiple issues | Dear Team, 1. INCHR4343 - Confirmation page - Submit option not showing 2. INCHR4339 - Confirmation approver has to change (Unable to change in Employee data) 3. INCHR2519 - Unable to change employee data 4. INCHR4379 - Unable to Exit interview issue | clarification | Product | Clarification | null | Employee Movement | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 Edg/90.0.818.56
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Durgadevi R, As per the query ,We have understood that in there is issue in confirmation page ... |
Disconnect in self appraisal transaction | Dear Team, Please check foe ECN : R19477, Employee's Reviewer is not able to see the appraisal submitted Reviewer. R20918 - HIMANSHU VIJAY R16271- Appraisal Approval pending with Manager MANAGER IS NOT ABLE TO SEE HIS APPRAISAL
R08541- Unable to his self-appraisal. Received an error saying appraisal has b... | Self appraisal form cleanup | Product | Data Correction | null | Performance Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/13862, Hi Rinoy Sebastin, As discussed over the call, based on your confirmation we have done the below reported... |
change in employee ID | For manager login ID 11318, kindly change the login code to 10891 and assist us on HOW TO CHANGE EMPLOYEE CODE so that we can do it on our own next time. | id created wrongly | Product | Clarification | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles: "[\"44002202084\"]"
referrer: https://myadrenalincare.freshdesk.com/support/solutions/articles/44002202084-employee-creation, Hi Raksha Dayma, We have verified the data and ... |
Re: Reinitiate Employee COnfirmation | Hi,
As checked, Confirmation Process field was blank for the employee hence the confirmation is not initiated. We have initiated the confirmation for the employee now.
[cid:718249bb-43d8-49f1-8df1-e70fc0aa19fd]
Regards,
Ramachandran J
Adrenalin eSystems Pvt Ltd
________________________________
Fr... | confirmation initiation | Product | Service Request | null | Confirmation Management | null | null | null | Closed | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Thanks Ram.
Confirmation has got initiated now.
Best Regards,
Gaurav Shanbhag
Human Resources || Axis Securities Ltd
I Rise, 1st floor,... |
Error - Training reports | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Mr. Wasim,
The training reports generated in system are not reflected correctly - the planned vs actual participants shown in the report are incor... | date conversion error -fixed by Ms. Kirti of Mumbai | Customization | Patch Deployment | Training Management | Training Management | null | null | null | Closed | Hi Kirti Ghule, Please provide us the specific report name and case to check from our end. We will check the annual training calendar report and will update you on the same. Thanks, Sumithra., Hi Kirti Ghule, We found an error in conversion of date_time in the 'Annual training Report'. We have forwarded to c... |
Last working date to be change | Dear Team, Please change LWD of NG2023 - Abhijit C Burhade as 29th June 2021 | Backend Update. | Product | Service Request | null | Separation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vijay, We will change last working date for below employee and update you on the status. Regards, Jud... |
Clearance activity form - PEMT group | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Sir,
We have noticed that the "Clearance Activity form" is not getting generated automatically for the PEMT discipline inspite of the resignation ... | Patches Deployed
QA_902_ADL_2009_21830 | Product | Patch Deployment | Separation Management | Separation Management | null | null | null | Closed | Hi Greta Fernandes, Please be informed, we understand you are facing issue with clearances of employees, we will check and update on the same once we have found the root cause and rectified the same Regards Wasim, Hi Greta Fernandes, Please be informed, we have now rectified the reported issue where separation A... |
Pending Notification on Adrenalin | Hi Vijay,
For employee 803671 ^ MUFADDAL M LAKDAWALA Adrenalin reflects 2 goal setting forms pending for approval. But there is no record under that. PFB screenshot. Kindly clear this.
[2 Pending Notification][cid:image013.png@01D7587A.E0B76A10][cid:image014.png@01D7587A.E0B76A10][cid:image019.jpg@01D7588C.91E8D5... | duplicate entries | Product | Data Correction | null | Goal Management | null | null | null | Closed | Hi Jaykalyani, Harsha, As per request, We have understood the forms pending for approval form count visible, But data not showing, Hence we will check and confirm from our end. Thanks and Regards Vijayakumar k, Hi Jaykalyani, Harsha, As per request, We have analyzed Duplicate entries are occurs, So the co... |
Absence Report -cum- Approval Reminder e-mail | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team ,
Please schedule Absence Report -cum- Approval Reminder e-mail to my id in
the evening 6:30 PM, Every days to the below e-mail id
Mohit.c... | scheduler configuration | Product | Configuration | Admin Module | Scheduler | null | null | null | Closed | Hi Mohit Chauhan, We tried to reach you on this number 9821906425 but call was not getting connected. We will initiate the call and discuss the same. Thanks & Regards, Greeshma, Dear Greeshma,
We have another number, please connect with us by this number 9582938728.
On Thu, Jun 3,... |
Comp-Off report data mismatch | Hi Team, We see that there is a data mismatch in the newly created Comp-Off report. Pls. do the needful at the earliest. Attached screenshot for reference. Contact - 8220590822 | The Opening Balance will not be calculated correct for the special leave types the same has been agreed by L3 Team but they're not ready to release the patch in Product for one customer and informed as to do customization. | Product | Patch Deployment | Leave Management | Absence | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Srinivasan Lakshmipathy,
Please provide us sometime, we will schedule the session and work on the same
... |
Clearance Status need to change | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,,
Kindly change the activity clearance status of below mentioned employees
from *Not Completed *to *Completed. *We need to deactivate in... | Activity clearance status changed | Product | Data Correction | null | Separation Management | null | null | null | Closed | Hi Hroperations, From the reported query, we will change the mentioned employee's clearance status from our end and update the status on priority. Thanks & Regards, Greeshma, Hi Hroperations, As requested, we have changed the mentioned employee's activity clearance status from Not Completed to... |
MailingPayslipError | All worker pay group did not receive their payslip yesterday. showing attached error. Please resolve. Mailing Payslip Error | provided the clarification | Product | Clarification | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.77 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Amit Bhagat, We will check the reported mailing payslip error from our end and update the status to you., ... |
For Deletion | Hi Good Day, Please find attached file for deletion of double entry attendance. Thank you. | Deleted | Product | Data Correction | null | Absence | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; wbx 1.0.0; wbxapp 1.0.0; rv:11.0) like Gecko
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Charisse Jane Abad, We are unable to connect to the... |
New employee's salary not in Employee Salary Fixed Details | We uploaded the new employee's salary today. We used CTC Upload - Standard Paygroup. Uploading was successful but when we exported the Employee Salary Fixed Details for Monthly wage employees, the new employees were not found in the exported file. Attached is the upload file we used. | Value updated. | Product | Configuration | Payroll Management | Payroll Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.77 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Sharon Ang, We will check the same from our end for the salary details and will update you on the same., Hi ... |
Wrong clearances raised. | Dear Madam,
HR has wrongly raised the clearances on other person.
EM ID: 107676
Kindly remove MR. Vivek Swaroop Srivastava-1706 from Accounts clearance.
[cid:image001.jpg@01D7587C.E78597C0]
Regards,
Sowmya
Assistant Manager - Human Resources
Bharat Financial Inclusion Limited
(Formerly "Indus... | we have removed the below-mentioned activity of that employee. | Product | Service Request | null | Separation Management | null | null | null | Closed | Hi Sowmya, As per your request, we have removed the below-mentioned activity of that employee. Please check and revert for any further clarifications. Regards, Srujana.M |
Issue in tax computation | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Srujana,
803559 ^ SONALI SUVARNA had declared NPS under 80CCD(1) but it has not been considered while tax computation for the month of May 2021. Cou... | provided the clarification | Product | Clarification | null | Tax | null | null | null | Closed | Hi Jaykalyani, Harsha, As per request, We have understood tax 80CCD declared but tax computation sheet not reflect, Hence we will check and confirm from our end. Thanks and Regards Vijayakumar k, [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless yo... |
LEAVE & EMPLOYMENT DETAILS: 201900487 JOHN ROY BUENAVENTURA MASANGCAY | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi, Priyah.
We have checked the employment status of 201900487 JOHN ROY BUENAVENTURA MASANGCAY since NO LEAVE CREDITS have been posted on his LEAVE REQ... | Clarification | Product | Clarification | Employee Movement | Employee Movement | null | null | null | Closed | Hi MARY JANE JOSEF TENORIO, Kindly do the same transfer in front end form & revert us the feedback. Regards, Priyadharshini. K | Adrenalin APAC support team | Priyadharshini.k@myadrenalin.com, Hello, Priyah. Same result. No leave credits and recent Employment Details transactions did not overwrite Cont... |
Need to Updated Confirmation Effective Date | Dear Vijaya,
Please find the attachment and update the "Confirmation Date" in Adrenalin.
Employee Code
Employement Status
Confirmation Date
16780
Confirmed
01-May-21
16838
Confirmed
01-May-21
16871
Confirmed
01-May-21
16978
Confirmed
... | confirmation date updated | Product | Data Correction | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12771, Hi Sandip Chanda, As per request, We updated the confirmation date of the reported employee from our en... |
Grade and Designation - mapping in Paygroup | Hi Team please map the A1 grade Apprentice to b1 pay group. Thanks Karthik | Configuration changes done by customer | Product | Configuration | null | Job Structure | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/14460, Hi Karthik Sivakumar, As discussed over the team's call, we have done the configuration changes on your ... |
Health Card Bulk Upload | Dear Vijaya, Please find the below path and Upload the Health Card and category name will be "Health Card" and Type will be "Public". C:\Users\Administrator\Desktop\Sandip Chanda- Arohan\Health Card Thanks, Sandip Chanda 8585059226 | bulk upload | Product | Clarification | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/13738, Hi Sandip Chanda, As per request, We have uploaded the Health card the reported employees from our end, ... |
Approver accessibility on Time sheet reports of team/subordinate | How we can setup the "Adrenalin Timesheet" module report can be accessible to Approver similar Clock in clock out, approver can check the subordinate Clock in Clock Out | Resolved | Product | Data Correction | null | Timesheet Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Zigmort Jelaver Ragudo, We will check this internally from our end and will update you on the same., Hi Zig... |
Vacancy code creation mail not received | Team, Please check why Vacancy code creation mail not getting as per define matrix. Warm Regards, Vijay Patil | Clarification. | Product | Clarification | eRecruitment | Workflow | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/login, Hi Vijay, As discussed over the call, we are working on it and update you on the status shortly. Regar... |
Self Appraisal - Issue | E.code 710377 self Appraisal submitted, but form not viewable for her line manager. Manager E.Code: E0001 | Done the changes | Product | Data Correction | null | Performance Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Ramakrishnan J, As requested we will check the reported concern for the mentioned employee and update you on ... |
Remove the duplicate goal setting transaction | Dear Team, PFB ECN and check the disconnect in self appraisal form. ECN : R09593 Total weightage reflecting is 200. Regards, Chaitali | duplicate records have been created due to data upload from the front end. Hence employee weightage is showing as 200. Now we have cleared the duplicate transctions.
| Product | Data Correction | null | Performance Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/14318, Hi Rinoy Sebastin, We will check the reported concern on which there is duplicate goals and will share th... |
New report creation | Hi Team. We are in need a report which can capture the Comp-Offs raised by the employees. Kindly do the needful at the earliest. Contact: 8220590822 | ireporter created | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Srinivasan Lakshmipathy, Please join the below session link https://fastsupport.gotoassist.com/269413362 ... |
Confirmation Due Date need to be changed | Hi Team, For employee code - 3101, please the change the confirmation due date and confirmation date both to 01/Apr/2021. Regards Brinda K 9902764805 | date change | Product | Data Correction | null | Confirmation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi HR OPS, We have shared the session link to your IT Team. Once they've connected, we will do the changes and upd... |
Creation of New Designation and Grade | Hi We have created a new Designation and Grade as Apprentice and A1. we need your support to map the same to generate the same in employee creation form. Thanks Karthik | Configuration changes done in the system | Product | Configuration | null | Job Structure | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: , Hi Karthik Sivakumar, As discussed over the team's call, we have done the configuration changes on your end. Please get back to us if you have any questions. ... |
LEAVE: LEAVE TYPE SL ON EMPLOYMENT STATUS REGULAR | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi, Priyah.
Please help us to understand and resolve, why the following employees with Employment Status/Employment Type: Regular, has different SL ba... | Clarification | Product | Clarification | null | Time & Attendance Management | null | null | null | Closed | Hi MARY JANE JOSEF TENORIO, Upon checking for the two employees, we could see leave balance adjustment has been done for the last year by -200800996(emp code) as a debit of 25. Since SL allowed with negative balance system allowed to debit with negative balance. But however those negative will be tallied(add up/recalc... |
TEMPLATE Salary Upload | Hi Deepan, As discussed in the previous ticket raised, kindly look into standardizing the template for CTC Upload_NonConfi vs Salary Details report. This is to simplifying the downloading and uploading of data. Thank you! | New View and Report | Product | Patch Deployment | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/13984, Hi Desiree Arrojo, We will check the feasibility and share the feedback. Thanks and Regards... |
Log-in issue | While opening Adrenalin system to log-in attached issue is showing. Please resolve it on priority. | Issue resolved from Client IT team | Product | Clarification | null | Portal Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.77 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Amit Bhagat, Based on our discussion with Bharat and the IT team, we understood that the reported error wa... |
Arrear Days detail May 21 | Dear Team,
Arrear days are not coming for the last month, it is coming only for March
21.
Employee Code
Employee Name
Pay Date
Month
Year
Days
Reason
G00449
Ajay Khandelwal
2021-May-31
3
2021
2
ATT_INTEG2009
G00797
Gaurav Bhagat
2021-May-31
3
2021... | Employee increment dataupload | Product | Configuration | null | Salary | null | null | null | Closed | Hi Anoopsingh, During our analysis,we found that the employee increment date is updated wrongly in system we guided you to correct the same through the employee increment template and checked for one employee which is correct. Abirami K, Dear Team,
Arrear days report not coming properly, but lots of employees ... |
LEAVE: LEAVE BALANCE COLUMN INCLUSION OF PAY GROUP | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi,
As requested by AVP Aquino, can we possibly request to include in drop down/column the: Pay Group, for easy checking and will be good in terms of f... | Clarification | Product | Clarification | null | Time & Attendance Management | null | null | null | Closed | Hi MARY JANE JOSEF TENORIO, Please be noted that only available fields will be shown in filters. since it is self report pay group cannot be included. Regards, Priyadharshini. K | Adrenalin APAC support team | Priyadharshini.k@myadrenalin.com, Hi, Priyah, Will inform AVP Aquino on this. Please close t... |
Issue in resignation application | we are unable to trace where the
resignation application of Anjana Ranka P3222 is pending. Her resignation was
raised by me, was approved by S+2 Nishith Vijay, but rejected by S+1 Prabhat
Tiwari. The resignation has not come to Priyanka’s
tray. We need to close this urgently and form needs to go to Anshul Sir’s tr... | Clarification PRovided | Product | Clarification | null | Separation | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets?page=4, Hi Surendra Kumar, We will check the reported concern on resignation of the mentioned employees and wil... |
Settlement Entry Error | Dear team while generating Settlement entry it showing negative balance but it should not be negative looking forward for your kind support thanks Vinoth | leave entry done | Product | Data Correction | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 Edg/89.0.774.75
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Vinoth Kumar, Please join the below session link. https://fastsupport.gotoassist.com/766739653 ... |
Resignation Acceptance letter | Kohima,
This is a query regarding Resignation Acceptance letter.
Current process - When an employee resigns and as soon as supervisor approves employee will get a resignation acceptance letter through email (as attached). In case if there is no change in date in the last working date then the process is smooth no... | clarification on Relieving date and workflow chnage for recod resignation modfy screen | Product | Clarification | Admin Module | Separation Management | null | null | null | Closed | Hi Bananda, Reshma Sunith, Form the query , I have understood that Resignation Approval Mail has the correct Reliving date ,But if there is any change in date after Approval that date is not reflecting , previous letter is still reflecting. I will very the case in application first and get the flow details then... |
Shift Roster | Please rerun shift roster on June 1 on the following employees:
1. 150401-05
2. 21050203 | Scheduler back end | Product | Patch Deployment | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Racquel A. Reyes, As requested, we have executed the scheduler. Thanks and Regards, Deepan. M Adrenalin eSyst... |
Additional workflow in Exit | Attached is the manual KT form which we need to implement in
the Adrenalin. Employee must fill the task/status and reporting manager has to
approve. This is one of the separation activities in the list when
employee is relieving. Kindly help us to implement this template in the HRMS. | clarificationn | Product | Clarification | null | Separation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.77 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/14448, Hi Anand Jayaraman, As per the query , We have understood that need an additonal form that employee will ... |
Attendance Register | Please rerun scheduler on absences and undertime covering May 16-31, 2021. | Scheduler running back ned | Product | Data Correction | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Racquel A. Reyes, As requested we have executed the scheduler. Thanks and Regards, Deepan. M Adrenalin eSystems LT... |
Onboarding task | When any new joinee completed the onboarding forms, we need the trigger to be setup to HR team post completion of the Onboarding steps by new hire. Also Need your help in Auto
password trigger for new hires post HRMS login creation. When HR created the employee profile using Employee creation/Data upload, there sh... | WOrkflow configuration | Product | Clarification | Employee Creation | Workflow | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.77 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/14447, Hi Anand Jayaraman, As per the query ,We have understood that need to trigger the email to employee when ... |
Reporting managers given access to change the RM of their team members as applicable | Please
check the feasibility of creating a workflow where the managers have access to
change the RM of their team members which can then be approved by HR team. Kindly check and confirm if this is feasible and if so, please do provide the steps to implement the same in HRMS. | clarifucation | Product | Clarification | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.77 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/14446, Hi Anand Jayaraman, As per the query , We have understood that changing RM can be done by reportingmanage... |
Adrenalin Dashboard Issue | In Adrenalin Dashboard - Noticed that only organization headcount is showing the right number and all other
reports that are displayed has wrong values. Please check for populating only
the report that has the right number. If it is not possible then request you to remove or hide other reports in Dashboard rather ... | clarification | Product | Clarification | Social Connect | null | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.77 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Anand Jayaraman, As per the query ,We have understood that in MYROLE BASED WIDGETS you are getting the improper... |
Social Connect Workflow | Understand
that there is no possibility of triggering an email to all employees when there
is an article or a content is posted in the product. This completely defeats
the purpose of the module itself. As a last resort, let me know if there is an
alternative possible. We need an email to be triggered to the member... | workflow configuration | Product | Configuration | Admin Module | Workflow | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.77 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Anand Jayaraman, As per the query ,We have understood that when there is any post is updated in social connect... |
Error while changing reproting manager | HI, Error while changing reporting manager through reassign reproting to data upload template. Regards Aishwarya | As we have checked the data was already uploaded. | Product | Clarification | null | Employee Movement | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.77 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Aishwarya KV, We will check on the reported query and update you. Regards, Veerapandian R, Hi Aishw... |
Deletion of duplicate OT records with blank/no Pay Date yet | We have found duplicate OT filing again. Please remove to avoid duplicate OT Pay. | Clarification needed | Geo Product | Clarification | null | Payroll Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.77 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Sharon Ang, Kindly share the duplicated OT which you have seen identified for this current payroll. Can you ... |
Leave type does not reflect | Hi, Leave type doesnot reflect for HCMCT employees. Regards Aishwarya | As we checked, For the the particular OU employees data upload has been done from your end and the employee status has been updated as NULL. Hence the leave is not showing for those employees. We have provided the list of employees over anydesk. As discussed please update the status of those employees. | Product | Clarification | Leave Management | Absence | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.77 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/14438, Hi Aishwarya KV, We will check on the reported query and update you. Regards, Veerapandian R, Hi ... |
Policies | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi, We have re-uploaded almost 15 policies, pls check if all are synced in
both the servers.
--
Thanks & Regards,
*Jatinder Kumar Sharma*
... | clarification on Manage share info | Product | Clarification | null | Setup HRMS | null | null | null | Closed | Hi Jatinder Kumar Sharma, Post analyzing we have observed that the Policies are already synced automatically in both the servers. Please check the same from your end and share us your feedback. Thanks & Regards, Mohamed Moosa A |
Spot Light | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi ,
on the spot light section as soon as I click on the image, it is reflected
as below. seems to have a sync issue pls check.
Also let us guide, ... | clarification spot light images | Product | Clarification | Admin Module | Setup HRMS | null | null | null | Closed | Hi Jatinder Kumar Sharma, On our analyses, we have observed the Spotlight images are synced in both the servers upto date , please check the same from your end. We will check and update you on the Feasibility of URL in the Spotlight image. Thanks & Regards, Mohamed Moosa A, Hi Jatinder Kumar Sharma,... |
EL balance not reflecting | Hi, Leave balance doesnot reflect even after adjustment balance was uploaded. Uploaded through data upload -> leave balance adjustment. Attached both files. Regards Aishwarya | As we checked, For Many of the mentioned employees EL has not been deducted through Leave Balance Adjustment hence the the EL balance was showing wrongly.We have uploaded the BAD for one sample employee(23089) and the leave was deducted for the employee. Please Deduct the leave through leave balance adjustment for the ... | Product | Clarification | Leave Management | Absence | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.77 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Aishwarya KV, We will check on the reported query and update you. Regards, Veerapandian R, Hi Aishwa... |
Tax clarification | Dear Team, The reported employee, We have analyzed relieving on 16 Apr 2021 and approved on 19 Apr 2021 So current month payroll not reflect in this employee, Now your end process the settlement after then check tax Computation form tax detail visible on it. Further if any clarification please let me know. ... | Tax clarification | Product | Clarification | null | Tax | null | null | null | Closed | created_by: 2043097241351
time: 2021-06-03 03:56:22 UTC |
LEAVE APPLICATION: 200800996 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi, Priyah.
I tried using my account 200800996 MARY JANE JOSEF TENORIO, with different scenario on leave applications concern,
(1) Concern: Le... | Clarification | Product | Clarification | null | Time & Attendance Management | null | null | null | Closed | Hi MARY JANE JOSEF TENORIO, We shall check the above reported scenario & revert you. Regards, Priyadharshini. K | Adrenalin APAC support team | Priyadharshini.k@myadrenalin.com, Hi MARY JANE JOSEF TENORIO, Please be noted that, only in SL leave type negative balance is allowed not in VL. In recovery leav... |
Required new user login for support | Please create additional user login for the below listed employee details in the new support portal.
Name
Email id
Mobile
Ramesh K
ramesh.k@idfcfirstbharat.com
9345242510
Shameem B
shameem.b@idfcfirstbharat.com
9171441667
Padmapriya G
padmapriya.p@i... | Support Login created | Product | Clarification | Admin Module | Setup HRMS | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.77 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Jery Jose P, We will create the login and update you the status .please provide us some time Regards... |
Weekly Off error | Dear Concerned, Following employee weekly off showing, please rectify. Gohil Sumil Maheshbhai-1371 | Done the correction. | Product | Data Correction | Attendance Management | Time & Attendance Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Srinivasa V, Requesting you to connect the below link. https://fastsupport.gotoassist.com/272556349, Hi Srini... |
Wrong position showing in Payslip | Dear Vijaya, Wrong position showing in Payslip Thanks, Sandip Chanda 8585059226 | Data correction | Product | Data Correction | Payroll Management | Pay process | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sandip Chanda, For the below query, We have resolved the issue, Now we have a regenerator of the payslip for t... |
CTC upload is not reflecting from the effective date | Hi, we have uploaded our revised CTC effective 1st april 2021 but is it reflecting from may 1st 2021 only. we need to compute the arrears for april. tomorrow is the salary date. Please provide assistance immediately | Data has been corrected | Product | Data Correction | Payroll Management | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.77 Safari/537.36 Edg/91.0.864.37
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/13995, Hi Anshhika Singhh, Based on your request our team has addressed the report concern. Ple... |
Issue in mobile app while signing in | Hi Vijay,
890380 ^ AMIT DAYARAM SINGH is unable to sign in via mobile app. He deleted cache files and also reinstalled the app but still facing error from past 4 days. PFA snap of error. Kindly resolve.
Regards
Harsha J
| Mobile clarification | Product | Clarification | Mobile Application | Employee Information | null | null | null | Closed | Hi Jaykalyani, Harsha, For the below query, We have tried to log in to the mobile application in the reported employee attendance status & location showing on display, I have attached the screenshot for your reference. Kindly check from your end and share feedback. New Password: adnet1 ... |
Leave Configuration Change | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Team,
Please configure the below two points in the system.
1. We have observed that the leaves balance for new joinees and exit employees ar... | Leave credit configuration explained,
executed the leave credit scheduler from the backend | Product | Configuration | Leave Management | Employee Information | null | null | null | Closed | Hi Dilshad Saifi, Based on your concern regarding the mentioned Leave Configuration Changes, we will discuss with you on the same and the same has been incorporate in the system., Hi Dilshad Saifi, Based on our discussion, you are in the meeting, so we are unable to connect and discuss with you regarding the Leave c... |
Management Trainee_confirmation | Dear Team, Employee whose designation is Management Trainee , Executive Trainee sholud be confirmed after year from the date of joining. Regards, Supulaxmi Konar Hr-Operation | Clarification | Product | Clarification | Confirmation Management | Confirmation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.77 Safari/537.36 Edg/91.0.864.37
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Supulaxmi, We will check and update you on the status shortly. Regards, Judhistira.M,... |
Fwd: Please check my resignation (Employee ID 50656) | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Please check as the employee raised his resignation yesterday, however even
I did not get the email as well as west region BHR Ruchi Vivek Garg also
did... | performance data issue in the customized function | Customization | Clarification | Separation Management | Separation Management | null | null | null | Closed | Hi Jatinder Kumar Sharma, As discussed, we will check on the mail query and update you the status. Thanks & Regards, Mohamed Moosa A, Kindly update
On Mon, Jun 7, 2021 at 9:29 AM Mohamed Moosa A <
myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com> wrote:
> Hi Jatinder Kumar Sharma,
>
> As... |
Lop reversal | Dear Team, As per request, We have changed the Lop Reversal of the reported employee from our end, Kindly check from your end and share feedback, Emp_id: 11831 Customer Query: Can you please change the Lop Reversal of the Emp id : 11831 | Lop reversal | Product | Data Correction | Separation Management | Separation Management | null | null | null | Closed | created_by: 2043097241351
time: 2021-06-04 12:00:58 UTC |
resignation mail not trigger | The employee Shiraz Zakir P0971 has resigned on 22nd May 2021 and there was no resignation trigger generated. | Mail retriggered | Product | Data Correction | Separation Management | Separation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/, Hi Pratap Singh, We will check the reported concern on resignation mail not triggered to the mentioned employ... |
Upload in "Shared Information Section" are not visible to Users | Have shared the picture and URL of inhouse newsletter through Shared Information section to the users. the upload went successfully >> Got confirmation message as well >> but at user end it is not visible. please refer the screen shots append here. | QA_01_ADL_2009_20138 | Product | Patch Deployment | Admin Module | Setup HRMS | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.77 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, REMINDER ....., REMINDER, Hi Jagbir Dhull, Please share with us the relevant snap to check the issue since the att... |
Ticket for role rights | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi,
Please provide rights as per the attached sheet.
And As discussed please provide rights to princi.grg@careinsurance.com<mailto:princi.grg@careinsura... | Service request. | Product | Service Request | Admin Module | Setup HRMS | null | null | null | Closed | please update on this, Hi RHICL3, The mapping has already been given. Please check.
Thanks & Regards,
Alexander.c |
Resignation reason - Inactive list | Dear Team, Could you please inactive the list of resignation reason on HRMS under record resignation form. Regards, Pratibha | Data correction | Product | Data Correction | Admin Module | Application Access Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.77 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Pratibha S Moolya, Based on your request, we have changed the status to Inactive from the "Reason master". Kind... |
DOJ Change | Hi, As per requirement the below employee DOJ should be changed to 4th June 2021. ROS1665 Malyala Vennela | DOJ correction | Product | Service Request | Employee Creation | Communication | null | null | null | Resolved | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/87.0.4280.88 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sabatini Hussain, From the above message, We will change the date of joining of the mentioned employee and let ... |
PAN Aadhar not visible in Personal details form | Please check employee PAN & Aadhar details are not visible in personal details form, it is visible in employee master. kindly check why it is not reflecting in personal details form. Sample employee code mentioned below. 104263 - Vijay Wadivkar | Data correction | Product | Data Correction | Admin Module | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/85.0.4183.121 Safari/537.36 Edg/85.0.564.63
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Preyesh Correia, PAN and AADHAR information is not visible in the application, hence we will... |
BLR- Leave & Attedance | Employee ID - ECWBLR01391 - ML has been applied from Apr 26 to Oct 24 - 182 days but we see leave has been updated till Oct 23rd. In the leave request still shows 1 day balance in ML leave type. please update the same. | Clarification | Product | Clarification | Leave Management | Absence | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Shwetha R, As reported query says, leave has not taken for entire 182 days in the leave request form, hence we... |
multiple entry of of JBN of same expenses in ERP | Dear Sumithra, Our fin team had raised an issue of receiving many JBN entry for Employee Mr Sanjoy Mukherjee. Pl check the same & revert with RCA. Thanks, Rgds, Madan KUMAR | API response delay from customer end. | Product | Clarification | Claims & Reimbursement | Claims and Reimbursments | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.77 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/14546, Hi Madan Mohan, We will connect with you to discuss on the same. We need to understand the actual scenari... |
Leave Encashment Issue | Hi Team,
Request your clarification for EL leave encashment in the F&F settlement.
As we found that even after LWD EL balance was credited for the resigned
employees.
Please see the below screenshot for the same and confirm the below points...
1. How will the system consider the EL balance for the leave
encas... | clarification provided | Product | Clarification | Leave Management | Time and Attendance Management | null | null | null | Closed | Hi Thokala Umamaheswar Rao, Response for the below points. 1. How will the system consider the EL balance for the leave encashment process? Aes: As per your system configuration, EL encashment will happen once the employee deactivated from the system. The EL balance will get encashed automatically once deactivat... |
Remove duplicate goals | Dear Srujana, Please remove duplicate goals for ECN : R09210 Regards, Chaitali | we have removed the duplicate goals for the below-reported employee. | Product | Service Request | Performance Management | Performance Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/14549, Hi Rinoy Sebastin, As per your request, we have removed the duplicate goals for the below-reported employ... |
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