subject stringlengths 2 200 ⌀ | description_text stringlengths 4 66.6k ⌀ | cf_root_cause_analysis_rca stringlengths 2 850 ⌀ | cf_product_type stringclasses 3
values | cf_rca_type stringclasses 5
values | cf_module_name stringclasses 19
values | cf_sub_modules stringclasses 79
values | cf_modules float64 | cf_known_issue float64 | cf_fix_type float64 | status_name stringclasses 2
values | notes stringlengths 23 32.1k ⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|
RE: PL credit | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi,
Below employees have not received PL credit for the month of April 2021.
Employee Number
Leave Type
21656
PL
21652
PL
22552
PL
Kindly check & updat... | fix given in month of may | Customization | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi,
One more employee has not received the credit for April 2021 EE 22839
Thanks & Regards,
Shweta Ghule Singh
Senior Associate HRIS
[cid:image001.png... |
Goals field text size issue | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Jay
As discussed, we request you to share the below mentioned field
character size for Goal setting form.
1. L2 Goal size less
2. Guideline... | Field length | Product | Service Request | Admin Module | Goal Management | null | null | null | Closed | Hi Balaji Damodaran, WE will check the reported query on goals field text size and will share the updates with you shortly. Regards, Jayakrishnan. N Product Support, Hi Balaji Damodaran, Please find the length of the mentioned fields. 1. L1 Goals--2500 2. Guideline measure --100 3. Specific measure -... |
CICO Calculation | Hi Support Team, Can you check the attendance of PGC0038 for May 30, 2021, the attendance logs were reflected and AR time-based was filed properly but the CICO calculation is wrong. | Provided clarification | Product | Clarification | null | Absence | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/87.0.4280.66 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/14315, Hi Eric Fuertes, The clock in clock out status is showing the First In Time and Last Out Time, however th... |
FW: Error_Forms Pending for your Approval_K2840 | Dear Team,
Please check the issue and resolve.
Thanks & Regards,
Globe Capital.jpgAnoop Singh
Human Resources
Globe Capital Market Limited
605, Ansal Bhawan, 16 K. G. Marg, Connaught Place,
New Delhi - 110 001|+91-11-30412345 office (Extn.560)
www.globecapital.com
fbn-02.png
From: P... | Data struck in queue details. | Product | Data Correction | null | Claims & Reimbursement | null | null | null | Closed | Hi Anoopsingh, We will intiate the session for the above reported query and update you the solution please provide us sometimeline. Abirami K, Dear Anoop,
Same issue is showing to me as well for employee creation (1) and Tax
Declaration (2) , please check and get it resolve.
Ne... |
PACE – GOAL STATUS REPORT issue | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team
We have started driving the PMS for this Financial year C#18Apr21-Mar-22
In the Goal status report we have noticed that the column R... | Cuatomization report issue | Customization | Patch Deployment | Performance Management | Job Data | null | null | null | Closed | Hi Balaji Damodaran, We will check the reported concern on GS report and will share the updates with you shortly.
Regards,
Jayakrishnan. N
Product Support, Hi Balaji Damodaran, As discussed we have initiated the mail to internal team regard to the mentioned issue and we shall rev... |
Kindly guide us how to create Fixed Component | Kindly guide us how to create Fixed Component like LTA , Medical Reimbursement, Personal Allowance etc for Benlink account | company addition | Customization | Configuration | null | Payroll Setup | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, And also Benlink India Pvt Ltd should appear in Payslip, Hi Divya N, For the reported query, navigate to Component... |
Issue in Goal Setting | Dear Concerned , Please resolve below mentioned employees goal setting issues. Issue No 1 - Harshal Narayan Suke (EMP ID - 3898) he submitted his goal but his manager Tushar Anil Savkar (EMP ID - 3900) unable to view and approve Harshal goal. Issue No 2 - Shweta Vasant Mahajan (EMP ID - 3794) he submitted his... | Goal setting need to be cleared | Product | Clarification | null | Performance Management | null | null | null | Resolved | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; rv:11.0) like Gecko
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Suchitra T S, As per the query ,we have understood that goal setting submitt... |
Secure access Compensation details disabled | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Jay
As discussed, Compensation secure access has been disabled. Please check
and enable the secure access.
Thanks
Balaji.Damodaran | Hu... | Secure form access | Product | Service Request | null | My Information | null | null | null | Closed | Hi Balaji Damodaran, We will check the reported concern on secure access and will share the updates with you shortly.
Regards,
Jayakrishnan. N
Product Support, Hi Balaji Damodaran, As requested we have maked the compensation details to secure form. Kindly check and let us know th... |
Error Screenshot | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
Our employee getting below error while using adrenalin.
And this error comes randomly, Please check what is the issue??
... | IIS Reset and Cookies cleared | Product | Configuration | null | Setup HRMS | null | null | null | Closed | Hi Nilesh Jaiswal, Please be informed, we are unable to reach you on 8308716346,request you to please call me for connectivity and resolve the reported concern Regards Wasim, Hi Nilesh Jaiswal, With reference to our discussion, we have cleared the cookies and restarted the IIS Server, there were no error poppin... |
Mobile Location not detected | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi,
Emp id - 890422 ^ PAWANKUMAR DAMODAR SHARMA location in mobile is not getting detected and he is unable to sign his attendance since 2 days.
PFB... | mobile clarification | Product | Clarification | null | null | null | null | null | Closed | Dear Sonali,
We have checked the reported employee mobile application attendance sign in option is working fine,
I have attached the screen shot for your references.
New password: adnet1
1)Please ask the employee end mobile application uninstall to install.
2) And enable the location after then s... |
Goal setting form to competencies | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Saravanan,
Can you please move the below employee to competencies:
1758
Mary Ann Soresca Saulog
Regards,
Amit Sangha
[cid:ima... | goal enabled | Product | Service Request | null | Goal Management | null | null | null | Closed | Hi Amit, Below employee goal has been moved to Predefined goal. Regards, Saravanan. SM Product Support Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: Saravanan.mani@myadrenalin.com | L: 044-30247411. |
HR Dashboard not loading | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team
HR Dashboard is not loading in the Adrenalin.
Request you to fix this issue and confirm.
[image: image.png]
Thanks
Balaji.Damo... | Server turned off | Customization | Clarification | Admin Module | Application Access Management | null | null | null | Closed | Hi Balaji Damodaran, We will check the reported concern on HR Dashboard not loading issue and will share the updates with you shortly. Regards, Jayakrishnan. N Product Support, Hi Balaji Damodaran
We request you to please let us know when you are downloading the report. So that we can check with ... |
Unable to do Goal Setting and appraisal - R21065 | Dear Team, Please check, where is the disconnect for captioned ECN, though all the parameters are mapped and active , he is unable to do any of this. Regards, Chaitali | below reported employee review uniq id is different. Hence the system is showing validation. Now we have corrected the same. | Product | Data Correction | null | Performance Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/14087, Hi Rinoy Sebastin, We will check the reported concern in existing connection and will share the updates ... |
FW: Adrenaline Internal system error |
Dear Support,
We would like to follow-up on the below highlighted issues. Can someone please assist on this.
· Currently we are creating employee manually which should not be happening.
· Create Job and offer management is missing / not working.
And for Bhavana for below screenshot the typ... | Clarification provided | Product | Clarification | eRecruitment | Office Administration | null | null | null | Closed | Please take a look at ticket #14317 raised by Mona-Liza P. Villadelgado (monaliza.perez@abaninvestment.com). Regards, Saravanan. SM Product Support Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: Saravanan.mani@mya... |
RE: Reg. Candidate to be remove | Dear Gayathri,
As discussed we have removed the below mentioned candidate from the system . We request you to please reinitiate the candidate and let us know the feedback.
Regards,
Jayakrishnan.N
Product Support
From: Gayathri Ramamoorthy PTAG <gayathri.ramamoorthy@intellectdesign.com>
Sent: 01 June 2021... | wrongly updated the hiring status as "shortlisted for Interview", Hence removed the candidate from backend | Product | Data Correction | null | Offer Management | null | null | null | Closed | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Jay,
Now i have selected the status as "MAKE OFFER" in the "Resume Shortlisting"
page. But the candidate details are not reflecting in the MAKE OFF... |
OT entry | Hi Support Team, Can you check why these employees were unable to file their overtime entries when the date range set to 15 past dates? an error message occurs "Internal System Error Please contact your administrator". I already checked the OT entry config it was set to No of Days Allowed Before and After to 30 day... | Clarifications needed | Geo Product | Configuration | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/87.0.4280.66 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Eric Fuertes, Kindly provide us the attendance date for the employee's where you are trying to file OT Entry., ... |
Recall: Ticket [13982] - Correction required in DOJ | Jisha Aravind would like to recall the message, "Ticket [13982] - Correction required in DOJ".
This message (including any attachments) is intended only for
the use of the individual or entity to which it is addressed and
may contain information that is non-public, proprietary,
privileged, confidential, and exempt fro... | SP Patch has been deployed with help of L3 team | Product | Patch Deployment | null | Setup Adrenalin | null | null | null | Closed | For customer Randstad Getting error while generating Leave
Balance report for for Active employee.Please check this quickly, Hi Uma Mahesh, As discussed, due to the upload of the LOP balance the report facing the issue. We will check the feasibility to corrected the report or the uploaded transaction. Regards... |
New Pay Group Creation | Hi Team, We have to create New Pay Group Chennai in the system. Request your support for the same. Thanks, Ansu Singh | new pay group created | Product | Configuration | Payroll Management | Payroll Setup | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Ansu Singh, Please follow the below steps to configure the New pay group. 1. Navigate to the "Pay Group" form... |
Fwd: Adrenalin missing 1 goal out of 5,please check and inform pravin | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Pls check this also with Gajanan
Get Outlook for Android<https://aka.ms/AAb9ysg>
________________________________
From: Sushant V. Gosavi <sushant.go... | Save button is enabled for employee even when form is pending for approval. | Product | Data Correction | null | Goal Management | null | null | null | Closed | Hi Gyanamayee, The employee had saved the goal while it was pending approval. Hence, was not reflecting on the approval screen. We have corrected the same now and all 5 goals are reflecting accordingly. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobi... |
Hiring New Hire in HRIS | Dear Team, How to change the DOJ of a new hired colleague who has already been hired in HRIS using a future date? | DO chanGE | Product | Clarification | Admin Module | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sheralyn Racheal Ireland, DOJ cannot be changed in front date.If need to change any employee data of joining p... |
Family Details. | Dear Madam,
In Family details - minor - yes / no need to be changed - it is showing as disable
[cid:image001.png@01D756D0.726050A0]
Regards,
Sowmya
Assistant Manager - Human Resources
Bharat Financial Inclusion Limited
(Formerly "IndusInd Financial Inclusion Limited")
Registered Office: One India... | Please ask the employee to select the re-select the date of birth automatically minor values will changes. | Product | Clarification | null | Employee Information | null | null | null | Closed | Hi Sowmya, As we understood from the above description, you need to enable the Minor option. This option value will fetch based on the date of birth. But you need to enable the option, these are ASPX level changes. Please ask the employee to select the re-select the date of birth automatically minor values will... |
RE: Workflow tracker & leave ledger report | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi,
EE 21090 has raised PL request on 21st May 2021. However; details of same are not reflecting in leave ledger / leave regularization details report.
... | leave raised on 21 may and not for 21 may. | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | Hi Shweta Ghule Shankarrao, We will connect over the teams call with you to check on the reported case and will update you further on this. Thanks, Sumithra., Hi Shweta Ghule Shankarrao, We have checked the transactions. Please note that this employee has raised the leave on 21 may 2021 for the leave date 1... |
Forms pending for approval. |
Dear Madam,
Please find the details below approvals are not seen in 2124 employee spark login.
EMP_ID
RAISED_ID
ACTIONID
FORM_NAME
RAISED_ON
APPROVAR
APPROVER_COMPANYNAME
DESIGNATION_NAME
85488
5792
S
Transfer Request 638
24-05-2021
2124
Chhayakanta Nayak-2124
GM - Operations -1
110581
5... | Transactions are moved to failed due to No record exists. | Customization | Data Correction | null | Employee Movement | null | null | null | Closed | Hi Sowmya, As discussed over the call, we have checked, below reported employee transfer requests are stuck in the queue table. Now we have cleared the transactions. Request you to ask the role player to raise the request and revert for any further clarifications. Regardsm Srujana.M |
Queries on Self appraisal | Dear Team, Could you please let us know whether the below changes are possible under Self appraisal process. 1. Over all rating should appear only for few designations (Up to principal engineers) 2. Downloading appraisal form with and without remarks 3. Enabling download option for appraisal form Please l... | Provided the clarifcation. | Product | Configuration | null | Performance Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.77 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Suresh M, As requested we will check the feasibility of the below points and update you on the status. , Hi Suresh M, As di... |
salary issue | Dear Team We have checked, below reported employees, CTC details have been uploaded after the attendance cut-off date. Hence it moved to future tables. Now we have moved the same to current tables. Please do the pay process and revert for any further clarifications. Customer Query: The Reported em... | Provided the clarification | Product | Clarification | null | Salary | null | null | null | Closed | created_by: 2043097241351
time: 2021-06-01 04:26:51 UTC |
Salary issue | Dear Argha Ghosh, As discussed over the call, We have resolved the below issue, Request you to do the pay process and share your feedback for any further clarifications. Customer query: Dear Team, Below mentioned employee's joining date is 21/05/21, but his salary is coming in the current month's payrol... | Pay process date changed | Product | Data Correction | null | Salary | null | null | null | Closed | created_by: 2043097241351
time: 2021-06-01 04:22:57 UTC |
Goal setting error | The employee has raised 4 goals, but the approver can see only 3 goals are pending for approval. (0006784) Rahul Rameshchand Jain | null | null | null | null | null | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/discussions/topics/44001015480, Ticket handle by Sumithra |
salary issue | Dear Team, As per your request, we have corrected the stipend decimal values. Request you to do the pay process and share your feedback for any further clarification Customer Query: Please check the formula of Stipend, as it is coming in a fraction figure in our salary register. Please change the ... | Nearest value changed | Product | Data Correction | null | Salary | null | null | null | Closed | created_by: 2043097241351
time: 2021-06-01 04:19:03 UTC |
Salary issue | Dear Team, From the below description the reported employee (17748) Gross earning is reflected now, And Rest of the employees Pay group changed this month, So kindly upload the CTC and then run the pay process and share your feedback, Further if any clarification please let me know. Customer Query:... | Provided the clarification | Product | Clarification | null | Salary | null | null | null | Closed | created_by: 2043097241351
time: 2021-06-01 04:15:51 UTC |
Payroll | Dear Team, We have analyzed the reported employee data updated on Future Transaction, Now we have resolved the issue from our end. Customer Query: Our 243 CSR is confirmed this month, and we have uploaded their CTC (file attached) , but the value of Bonus is not reflecting in the Salary Register. Pleas... | Ctc upload issue | Product | Data Correction | null | Salary | null | null | null | Closed | created_by: 2043097241351
time: 2021-06-01 04:12:17 UTC |
Telerik Vulnerability | We have to update/remove files to latest one, On E2econnect
Production & Dev Servers both we need help from Adrenalin Team because it is a part of
e2econnect software. | VAPT PAtch | Product | Patch Deployment | null | Security | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.77 Safari/537.36 Edg/91.0.864.37
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/14298, Hi Triveni Nalage, Please connect on below link to check and assist on the vulnerabili... |
Weekly off change | Weekly off change for Nilesh Dhebe(0653) effective 1st June 2021 Current : Saturday & Sunday Change: Sunday & Monday | null | Product | Clarification | Attendance Management | Time & Attendance Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.77 Safari/537.36 Edg/91.0.864.37
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Triveni Nalage, Please connect on below link to check and assist on the Weekly off updates. ... |
OT hours wrong in adrenalin system | Dear Team, Please be informed that the OT hours are wrongly calculated in the overtime APAC for most of the staff. Kindly please assist on this matter. Attached screen shot for your kind perusal. | Code Fix | Geo Product | Patch Deployment | Attendance Management | Time & Attendance Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/14296, Hi Micheall Shearah a/p David Raja, We believe the reported problem are only on Holiday/Weekoff raised OT... |
shift master-Branch | Dear Team, Kindly please run the attached shift master (both sheets) at the back end as it is backdated and also please run for the OT data too. | Shift update for past date | Product | Data Correction | null | Shift and Scheduling | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/13890, Hi Micheall Shearah a/p David Raja, Needful done as per request. Please check & confirm. Regar... |
Testing Freshdesk with CC | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi,
Just a testing, using my email account to raise ticket in Freshdesk with CC.
Thank you.
[https://ci3.googleusercontent.com/proxy/UuziPt... | Freshdesk | Product | Clarification | null | Security | null | null | null | Closed | Hi MARY JANE JOSEF TENORIO, Hope the CC, functionality works. Please check & confirm. Regards, Priyadharshini. K | Adrenalin APAC support team | Priyadharshini.k@myadrenalin.com, For testing purposes only. Sending my response using Adrenalin Freshdesk (with default on Add people to conversation: ask.... |
FW: Goal updation in adrenalin | Pls check.
Gyanamayee Swain
HR IT Consultant
[Description: Description: Description: cid:image001.gif@01CBE49D.E61E87B0]
Godrej Tyson Foods Limited
Godrej One,3rd Floor,
Pirojshanagar I Eastern Express Highway I
Vikhroli (E) I Mumbai - 400079 I India I
From: Sumathi R
Sent: Tuesday, June 1, 2021 ... | Clarification | Product | Clarification | null | Goal Management | null | null | null | Closed | Hi Gyanamayee,
As discussed, request you to please connect with user and check if employee is selecting 100 weightage correctly.
Regards,
Gowtham. N
Product Support
Adrenalin eSystems Limited
Email: gowtham.n@myadrenalin.com | Mobile : 9047106688 / ... |
Error in Attendance sign-in | Hi, Some of our employees are encountering an error when using attendance sign-in using the mobile app. We have already checked that their device GPS Location has been turned on and the attendance field in the Employee Movement Module has been set to (Desktop/Home/Mobile). Please see the atteched video for referen... | Shift havnt roasted | Product | Clarification | null | Time & Attendance Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.77 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Zigmort Jelaver Ragudo, Kindly provide us the employee code.
Regards,
Priyadha... |
new shift | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Team Adrenalin,
We are trying to add a new shift in the shift master. I indicated the same details for Holiday and Weekly off but encountered an err... | Clarification provided | Product | Clarification | null | Absence | null | null | null | Closed | Hi VIVIAN SALVADOR, We would like to inform you that, if we create a shift with the same timings as the Holiday and WeeklyOff shift's but the shift will not behave the same as the Holiday and WeeklyOff. However you are unable to create a shift with the same timings for a custom shift. Kindly try creating a general shi... |
Uploading in Field 4 - Miscellaneous | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Tammy M. Jimenez has shared a OneDrive for Business file with you. To view it, click the link below.
<https://allouthub-my.sharepoint.com/:x:/g/personal/... | Confirmation needed | Product | Configuration | null | Employee Information | null | null | null | Closed | Hi TAMMY JIMENEZ, Please be informed that, the mentioned error message indicates that the given name is not found in the master table. Kindly confirm whether the provided value is already updated in Master Name 4, because we are unable to update the new value via upload. , This is okay already. There was a problem wit... |
Fwd: May'21 - Monthly Payroll Inputs | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
Normally, any post cut of date inputs for the month will be considered for
next month payroll.
However, the PLB change alone is affecting ... | Post cutoff date changes | Product | Clarification | Payroll Management | Salary | null | null | null | Closed | Hi Ns Rajesh, From the below query we understood that post cut of date inputs for the month will be considered for next month payroll. However, the PLB change alone is affecting the current month itself. We will analyze the reported query and will share the updates with you shortly. Regards, Jayakrish... |
ADRENALIN CLEANUP | SAFE TABLES, MAIL, PAYSLIP | For removal of old safe Tables. For archiving of Mail and checking if payslip archiving is ongoing. | Deleted and archived | Product | Data Correction | null | My Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Lean Edgar L Sibulo, Kindly provide connection via teams to resolve the mentioned concern., Hi Lean E... |
Validation on excessive time posted to Adrenalin time sheet | Hi we would like to clarify how the time sheet works, is it correct that the time sheet allow the user to input multiple activities (4 activities x 12 hours) with the total hours of 48 which is excessive to the whole project "From time" 7:00 and "To Time" 19:00 that should be 12 hours only | Awaiting user input | Product | Clarification | Time Sheet Management | Timesheet Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/14235, Hi Zigmort Jelaver Ragudo, May we know where it is shown as 48 hours in system please. Regar... |
Fwd: settlement entry | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
Pls call Saileena in this regard and help to resolve the issue.
Get Outlook for Android<https://aka.ms/AAb9ysg>
________________________... | Reimbursement year is not changed | Product | Clarification | Claims & Reimbursement | Salary | null | null | null | Closed | Hi Tanuj Mukherjee, we will check the settlement details for the reported employee and call back for any clarification required. Abirami K, Pls call saileena for any query @ +919874079111
Get Outlook for Android<https://aka.ms/AAb9ysg>
________________________________
, Hi Tanuj Mukherjee, During our an... |
Attendance regularization and Leave approval of SMG | SMG's attendance regularization shouldn't be marked to Arun Raste- MD and CEO wherein Leaves of SMG should be marked to Mr.Arun Raste. | null | Product | Clarification | null | Workflow | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/14431, Hi Ruchira More, We will check the workflow and will update you on this. Thanks, Sumithra., Hi Ruchira... |
Query on changing reporting manager to CIC for MD n CEO | Will there be any repercussion if the "reporting to" for MD&CEO is changed to CIC. Kindly let us know any alternative if any. | consequences of reporting to changes explained. | Product | Clarification | Employee Creation | Job Structure | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Ruchira More, We need to discuss on this. Please provide your contact number to us or reach us at 7358276857... |
Request Creation of UserID for the New PM | Hello AES Team, May I please request to register / add Mr. Ronnel M. Bonifacio to Freshdesk. He is the new Project Manager for HRIS Project. Please refer to the details provided below: email address: bonifacio_rm@pbb.com.ph role: Project Manger | Freshdesk login | Product | Service Request | null | Time & Attendance Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.77 Safari/537.36 Edg/91.0.864.37
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Andrea Eugenio, Activation email triggered to the mentioned email id. Please activate the login... |
FW: Non Sales Confirmation Due | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
The confirmation transaction is struck to the previous reporting manager and not getting moved to current manager.
Can you sort this out ... | Actor change | Product | Data Correction | null | Confirmation Management | null | null | null | Closed | Hi Sandeep Thungaturthy, Kindly join the below connection. https://us02web.zoom.us/j/81548010888?pwd=N3EyUUhTVE5qNStWSk9ZbXdLTzQ2Zz09 Regards, Jayakrishnan. N Product Support, Hi Sandeep Thungaturthy, Post analysis we understood that the pending confimration approval was in '231' queue and as requeste... |
FW: problem in adrenalin front page screen board | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
From: dhararaval@vadilalgroup.com <dhararaval@vadilalgroup.com>
Sent: Wednesday, June 2, 2021 5:36 PM
To: Sasmita Mishra <sasmitamishra@vadilalg... | Clarification | Product | Clarification | null | Setup HRMS | null | null | null | Closed | Hi Sasmita Mishra, Please be informed, we logged in through Ravi Srivastava ID and the home page is reflecting all details, request you to please ask the employee to clear browser cookies and check the home page or login from different browser and check the same. Attached screenshot of Homepage,the same can be tried ... |
Data Upload | Assistance in employee basic information upload | Assistance in employee basic information upload | Product | Service Request | null | Time & Attendance Management | null | null | null | Resolved | created_by: 2043097241120
time: 2021-06-02 12:32:54 UTC, Hi Wasim,
Which ticket below mail is all about.
Thanks and Regards,
Bijal Mistry
Human Resources
NSEIT Limited
Trade Globe, Ground Floor, J.B Nagar, Andheri - Kurla Road, Andheri (E),
Mumbai - 400 059.India
Board: 022-... |
[ITHDTicket#202106021039] (Ticket Resolved - [...]) |
[ITHDTicket#202106021039] (Ticket Resolved - [...])
Dear Adrenalin eSystems LTD
Your Ticket has been closed successfully!
I am setting this ticket to "Closed" status for now. However please bear in
mind that you are always welcome to open a new case should any further
assistance is needed at a late... | Ticket has been closed | Product | Clarification | null | Application Access Management | null | null | null | Closed | Hi IT Helpdesk (TMAITHelpdesk), Thanks for closing the ticket. Regards, Srujana.M |
Unable to create Staff Advance schedule in Adrenalin | We are not able to create Loan Schedule for K Swaminathan (EC 7285) due to a message coming while creating schedule as 'Scheduler already exists for this employee'. Staff advance taken on June 2020 and instalment completed on March 2021. INES00387729 9349701460 Sreeja P | suggested the solution | Product | Configuration | Payroll Management | Loans | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.77 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rohit Ritolia, We will check the reported loan error and update the status to you., Hi Preethi, Please update ... |
Approval Issue | Dear Concern
Following Manager has 2 forms pending for her approval, but it shows 3. Kindly correct it.
Pooja Arora
Kindly correct it.
Thanks
Rgds
Shankar Rawat
[https://www.minosha.in/extra-image/mds-2.jpg]<https://www.minosha.in/services/managed-document-services/>
| As we checked, The test case done earlier was pending in the table hence the count shown was mismatched. We have done the changes and now the count is showing correctly | Product | Data Correction | null | Performance Appraisal | null | null | null | Resolved | Hi Shankar Rawat, As we checked, The test case done earlier was pending in the table hence the count shown was mismatched. We have done the changes and now the count is showing correctly and the same has been confirmed from your end. Regards, Veerapandian R |
Appraisal Issue | Dear Concern
Following Managers have already done their Subordinates Appraisals but still showing pending under their Forms pending for your approval head.
Devesh Shankar
Ganpati Sharma
Kindly support.
Thanks
Rgds
Shankar Rawat
[https://www.minosha.in/extra-image/mds-2.jpg]<https://www.minosha.in/serv... | As we checked, Both the Approvers has not approved the pending appraisal transactions. | Product | Clarification | null | Performance Appraisal | null | null | null | Closed | Hi Shankar Rawat, As we checked, Both the Approvers has not approved the pending appraisal transactions. As discussed please ask the Actors to approve the pending transactions. Regards, Veerapandian R |
L1 & L2 Change | Dear Concern
Reporting & Appraisals pending under employee code C00867 & S01294 needs to be moved to RID10995 as L1 and L2 would be M00955 as reviewer.
Kindly support on priority.
Thanks
Rgds
Shankar Rawat
[https://www.minosha.in/extra-image/mds-2.jpg]<https://www.minosha.in/services/managed-document-servic... | As per your requirement we have moved the pending appraisal transactions in the
C00867 & S01294 to RID10995. We have updated M00955 as Matrix Manager 1 for the employees | Product | Data Correction | null | Performance Appraisal | null | null | null | Closed | Hi Shankar Rawat, As per your requirement we have moved the pending appraisal transactions in the C00867 & S01294 to RID10995. We have updated M00955 as Matrix Manager 1 for the employees and the same has been confirmed from your end. Regards, Veerapandian R |
Requirement of ITR for F Y 2018-19-20 | Dear Sir
This has reference to the amendment introduced in the Income Tax Act, 1961 (‘the Act’) by insertion of new section 206AB with effect from July 1, 2021 requiring deduction of tax at higher rate for non-filers of the Income Tax Returns. (relevant section attached)
In terms of the provisions of the said new... | Not applicable | Product | Clarification | Payroll Management | eTDS | null | null | null | Closed | Hi Anoopsingh, we will check internally about the given details and update further. If, any input required we will reach you to get clarified. Abirami K, Hi Anoopsingh, As per the provisions of Sec 206AB, its clearly mentioned those who are deducting tax other than 192 Sec 192 – TDS on salaries So... |
LEAVE APPLICATIONS: 201101356 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi, Priyah.
As mentioned through viber, please see issues on leave applications of 201101356 JEFFERSON SALINAS AQUINO.
(1) Filed VL 02-18 June-2021 ... | L3 Patch | Product | Patch Deployment | Leave Management | Time & Attendance Management | null | null | null | Closed | Hi MARY JANE JOSEF TENORIO, 1.) As per product behavior currently system moves the leave balance from SL to VL once leave is applied. We will take this concern to our product team & get back to you. 2.) We can the correct leave balance already in SHDL. Regards, Priyadharshini. K | Adrenalin APAC support... |
Re: Notice Period Recovery - Provision to create | Hi Team,
Please see below and resolve the same ASAP..
We have to show Notice Pay at "Earning side" and Notice Period Recovery
needs to be shown at "Deduction side". But this is not the case in the
current arrangement. There is a common component in HRMS and the value will
appear as positive if we process "Noti... | the requirement is has been done with help of payroll team | Product | Configuration | Payroll Management | Salary | null | null | null | Closed | Hi Uma Mahesh, We will check the feasibility of this reported point and get back to you with a status. Regards Raghu.T, Hi Thokala Umamaheswar Rao, As discussed, to achieve your requirement, we requesting you to provide the notice paydays/recoverable days value during the settlement process, based on those ... |
Log Error | Dear Sumithra, Please help to resolve log in error of EK073. Problem same as previous ticket on log-in error. Request you to fix this issue one time for all employees. Regards, Prakash Jadhav | effective date given wrongly | Product | Data Correction | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/13992, Hi Prakash Jadhav, We understand that you are facing 'invalid username or password' while logging in... |
[ITHDTicket#202106021036] (Ticket [14332] - S [...]) |
[ITHDTicket#202106021036] (Ticket [14332] - S [...])
Dear Srujana Mittapalli
Your Ticket has been closed successfully!
I am setting this ticket to "Closed" status for now. However please bear in
mind that you are always welcome to open a new case should any further
assistance is needed at a later t... | Ticket got closed | Product | Clarification | null | Application Access Management | null | null | null | Resolved | Hi IT Helpdesk (TMAITHelpdesk), Thanks for closing the ticket. Regards, Srujana.M |
[ITHDTicket#202106021036] RE: Ticket [14332] - Shift R [...] |
Dear -,
Thank you for using IT Helpdesk.
A new ticket has been created. The ticket number is 202106021036 We will be
responding you shortly.
For further queries please call us on 111 or email us at
ithelpdesk@transmaldivian.com
Thank you.
IT Helpdesk
Email: ITHelpdesk@transmaldivian.com
Website: [... | Clarification in reports | Product | Clarification | Admin Module | Application Access Management | null | null | null | Resolved | Dear Srujana Mittapalli,
Thanks.
Dear Nuwan,
Please find the attached reports kept on the desktop of HRMS server.
Thank you.
Regards,
Pramod NR
Email: ITHelpdesk@transmaldivian.com
Website: [1]http://ithelpdesk.transmaldivian.com
Extension : 111
External DID : +960 3305111
Escalation : 200
06/02... |
Employee Deactivation issue | Need your help in deactivating the employee 12080608 ^ Preetha V and while I try to do so, it ask for Reassign Input based WF Actor and when I click on the same it pop up error message as Parameter not found. Please do help me in resolving this. | forms are pending with the employee once removed deactivation is completed | Product | Clarification | null | Separation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.77 Safari/537.36 Edg/91.0.864.37
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Anand Jayaraman, As per the query, we have understood that you are unable to do the deactivate ... |
attendance not show | Dear team, Kindly check, attendance not show in clock in clock out report | scheduler services get stopped and scheduler configuration | Product | Clarification | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.77 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Dear Team, Please check on priority scheduler was not run from tomorrow. , Hi Sandeep Jangid, Based on our... |
80D deduction "Urgent" for Settlement case | Dear Prakash,
It is found that for INM0331 where mediclaim for parent (senior citizen) 50000 AND for family 25000/-
But system shows only 50000/-
Revert urgently .
Thanks & Regards,
Dhanashree Sawant.
F& A Dept
[Description: GSLogo]
Kanjurmarg(E),Mumbai,India
*: +022 4138 5000 | Ext :5232
* ... | Clarification provided for 80D declaration | Product | Clarification | null | Tax | null | null | null | Closed | Hi Dhanashree Sawant, We have guided over the Anydesk session to resolve this error. After declaring the correct breakup then the system has calculated the correct 80D for the given employee. Regards Prakash |
[ITHDTicket#202106021034] RE: Ticket [14332] - Shift R [...] |
Dear -,
Thank you for using IT Helpdesk.
A new ticket has been created. The ticket number is 202106021034 We will be
responding you shortly.
For further queries please call us on 111 or email us at
ithelpdesk@transmaldivian.com
Thank you.
IT Helpdesk
Email: ITHelpdesk@transmaldivian.com
Website: [... | Rights access | Product | Clarification | null | Application Access Management | null | null | null | Closed | Dear Srujana Mittapalli,
Can you please share the error message.
Thank you.
Regards,
Pramod NR
Email: ITHelpdesk@transmaldivian.com
Website: [1]http://ithelpdesk.transmaldivian.com
Extension : 111
External DID : +960 3305111
Escalation : 200
06/02/2021 14:42 - Srujana Mittapalli wrote: > Hi Nuwan D... |
ADRENALIN: LEAVE TYPE VL BASED ON DOJ | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi, Priyah.
Per our convervation through viber, kindly check the VL credit of 201101356 JEFFERSON SALINAS AQUINO (as sample only)
DOJ is 11-Jul-2021 b... | Clarification | Product | Clarification | null | Time & Attendance Management | null | null | null | Closed | Hi MARY JANE JOSEF TENORIO, Upon checking the leave credit configuration we understand that credit has been provided based on the future credit (refer the screenshot) Future credit: Considering the current year jun-2021 to may 2022. Post Credit : Jun-2020 to may 2021. To avoid this problem we have to change th... |
Name Change Issue | Employees are changing their name in employee details. We need to remove modify option to change name in employee details. | disabled the requried fields in the label editor | Product | Configuration | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Ekta, Based on our discussion over the call, we understood that you like to disable the edit option for the ... |
Resignation is directed to incorrect reporting manager | Employee name Shubham Jain has raised a resignation, his reporting manager is Masha Gaur but the resignation is directed to Mr. Pranesh Shetty who is not his reporting manager. Kindly let us know why the resignation is marked wrong. | Clarification | Product | Clarification | null | Separation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Ruchira More, As reported query says, Resignation goes to the incorrect approver, hence we will get connect... |
Form-16 upload | Need to upload the form-16 in Amity under employee attachments for the FY 20-21. Added password file also for ready reference. | digital signature done | Product | Configuration | null | Tax | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 Edg/90.0.818.66
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Harisha Kamath, Please join the below session link and connect the server. https://fastsupp... |
PER Approval until 15th of the month only | Hi, We would like to request to have a deadline for PER ENTRY. Can we set the approval from 12th to 15th of the month only? After that, they cannot approve anymore. This is to avoid the changes/additional in data that we encountered last payroll due to last minute approval. Please let us know. Thanks! | Clarification | Customization | Clarification | null | Workflow | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.77 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Doreen Quino, Once form got submitted approver need to take action we cannot set limit.\ We can set remi... |
Employee Clearance Approver | Hi Support Team, Can you help us to determine if there is another Approver who approved the employee's clearance activity (COMPANY BENEFITS CHECKLIST) on behalf of PRC0929? Activity name COMPANY BENEFITS CHECKLIST AD_ACTIVITY_ID 52931ab291e64245 | Clarification Provided | Product | Clarification | null | Workflow | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/87.0.4280.66 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Here is the resigned Employee : ANPI0119, Hi Eric Fuertes, We checked and confirmed that the mentioned activity... |
Change Conf due date | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Team,
Please change the confirmation due date of the following employees.
EMP Code
EMP Name
Conf Due Date
COR6092
Shreyans Singhi
15-12-2021... | Backend Update | Product | Data Correction | null | Employee Information | null | null | null | Closed | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Please refer to the revised list.
EMP Code
EMP Name
Conf Due Date
COR6092
Shreyans Singhi
15-12-2021
MCO0621
Suraj Muniyappa
15-12-2021
COR609... |
HRMS Mail Error | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi
When I am doing employee creation, employees re not getting auto generated mail from system which has ID and default password.
Thanks
Sonali
... | Need information | Product | Clarification | Employee Creation | Employee Information | null | null | null | Resolved | Hi Sonali Srivastava, Kindly provide the employee code you have created at last and also provide us the sample email content which you have received earlier. Abirami K, Hi Sonali Srivastava, Please share the details we have requested in the below trail mail, we need the screenshot of the email you have receiv... |
Data uploaded in dependent details doesnot reflect | HI, Dependent data uploaded doesnot reflect in family details report 2548. regards Aishwarya | As we checked, the dependent details upload was not done from your end. The template has been verified and not uploaded hence the mentioned issue occurred. We have uploaded the same and now the newly uploaded details are reflecting in the family details report 2548 . | Product | Clarification | null | Employee Movement | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.77 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Aishwarya KV, We will check on the reported query and update you. Regards, Veerapandian R, Hi Aishwa... |
Please stop "Notification mail - Post Training Feedback Reminder !!" | Please disable the notification, since we are no longer collecting feedbacks through HRMS. These mails are being triggered everyday.
Mail Content pasted below for your reference,
Hi,
Post Training feedback is pending for your team members.
Please log into Adrenalin and go to Self Service à Training Management ... | suggested to inactive the scheduler and reminder | Product | Clarification | null | Scheduler | null | null | null | Resolved | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.77 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rohit Ritolia, We will check the existing post-training feedback reminder setting and guide the steps to stop the re... |
Reimbursement Process | The reimbursement component(Telephonic, Prof Perk, Car petrol & Driver Salary ) should not be added with the payroll
and tax sheet Please treat this like employer PF and Gratuity components in the CTC. | changed the configuration. | Product | Configuration | null | Tax | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.2; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Ramesh A, As discussed over the call, We have checked and changed the configuration in Component for the below-... |
Please disable the Escalation mail triggered for a pullback query. | Please disable the Escalation mail triggered for a pullback query.
Query details given below for your reference:-
"This is to notify you about the Escalation of a Query.
Please find the details below :
Raised By : 52370 Bhaskar Kharat
Raised On : 2021-May-21 09:19
Query : Please provide me soft copy of off... | ADL_2009_19015 patch deployment | Product | Patch Deployment | Help Desk Management | Help Desk | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.77 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rohit Ritolia, We will check the reported escalation mail trigger for the pullback query and update the status to yo... |
Leave request with Holiday | Dear Team, Please find the enclosed screen shots of the error. While applying a leave ( for suppose 3 days) which is starting with a holiday, then system is considering only 2 days of leave. | Patch deployed | Product | Patch Deployment | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Archana Sunkari, We tried to reach you, please reach me at 9840101023 for more clarification on this reported ... |
Payslip not generated - APH0915 | Dear Team, The below employee payslip is not generating since 2 months. APH0915 | null | null | null | null | null | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home |
Please change the Employment Status as "Trainee" and one employee's confirmation due date | Please change the employment status as "Trainee" and one employee's confirmation due date for the attached employees on urgent basis. INES00387510 VARSHA LEYA MATHEW 9072604064 | changed the shared list of employee's status to "Trainee" and one employee's confirmation due date. | Product | Service Request | null | Confirmation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.77 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rohit Ritolia, As per your request, we have changed the shared list of employee's status to "Trainee" and one empl... |
Few action buttons not working | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Ram,
As per the videos shared, Exit and View (under Manager survey) buttons are not showing any action on clicking it.
Regards
Nidhi Shah
Human... | Buttons are working | Product | Clarification | null | Setup Adrenalin | null | null | null | Closed | Hi Nidhi Shah, As we checked, the EXIT button and Survey buttons are getting clicked and working fine at our end. Please check by clearing the cache and history from the browser and confirm. Regards, Ramachandran J Adrenalin eSystems Pvt Ltd |
Remove Day based AR | Hi Team,
As most of the employees work in the night shift and split timings, hence
the employees facing issues while raising AR with day based. Please check
the issue and resolve or remove day based AR requests from the form..
*Thanks and Regards,*
*Umamaheswar Rao*
*HRG, ROS*
*Hyderabad, India.*
--
... | not feasibile | Product | Configuration | Attendance Management | Time and Attendance Management | null | null | null | Resolved | Hi Thokala Umamaheswar Rao, As discussed, we will check the feasibility of removing Day based attendance regularization option also will check the case of Attendance marked absent after regularized the attendance. Regards Raghu.T, Sure Raghu,
Thanks for the update..
Please see below for your reference.... |
FW: Goal setting in adrenaline- character limit error | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Gyanamayee Swain
HR IT Consultant
[Description: Description: Description: cid:image001.gif@01CBE49D.E61E87B0]
Godrej Tyson Foods Limited
Godrej On... | Configuration changes | Customization | Configuration | null | Goal Management | null | null | null | Closed | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Divya,
Pls check now and revert if the same persists.
Gyanamayee Swain
HR IT Consultant
[Description: Description: Description: cid:image001.gi... |
Date missing in attendance calendar | HI, Ecode 23089, attendance for 10th may 2021 was blank. Same doesnott reflect in clock in clock out report too. Regards Aishwarya | As we checked, the mentioned employee's attendance data has not been pushed from your end hence for the particular date 10-May-2021 is showing blank in the attendance calendar. As discussed please ask your IT team to push the data | Product | Clarification | null | Time & Attendance Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.77 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/14252, Hi Aishwarya KV, We will check on the reported query and update you. Regards, Veerapandian R, Hi ... |
DOJ change | Change in DOJ of 757 4th may & not 5th may | doj change from backend. | Product | Data Correction | null | Job Data | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.77 Safari/537.36 Edg/91.0.864.37
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/14059, Hi Triveni Nalage, Please join us in the below link with your database to change the doj:... |
Clock in Clock out Status Report | Dear Team,
We are unable to export "Clock in Clock out Status Report" for the month of
May 21.
Thanks & Regards,
Globe Capital.jpgAnoop Singh
Human Resources
Globe Capital Market Limited
605, Ansal Bhawan, 16 K. G. Marg, Connaught Place,
New Delhi - 110 001|+91-11-30412345 office (Extn.560)
... | Duplication is removed | Product | Data Correction | null | Absence, Time and Attendance | null | null | null | Resolved | Hi Anoopsingh, Please join to the below link with the database connection https://us02web.zoom.us/j/81933012046?pwd=UWpQdENkMFN4bkdBSHhNMVBmYnVCZz09 Abirami K, Hi,
Can u plz resend the connection
Thanks & Regards,
Globe Capital.jpgAnoop Singh
Human Resources
Globe Capital Market Limited
605, A... |
Approval for Letters not working. | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Saravanan;
I am having issues with approving requests for letter in the system.
I have attached a video https://we.tl/t-xUQAxBfLDGso ... | Patch deployed | Product | Patch Deployment | PIMS | Organization Structure | null | null | null | Closed | Hi LeeAnn, We are working on this issue with high priority and share the updates by today. Regards, Saravanan. SM Product Support Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: Saravanan.mani@myadrena... |
Adrenaline is not working | Dear Team, Adrenaline is not working, kindly check and confirm. | Clarification. | Product | Clarification | null | Setup HRMS | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.77 Safari/537.36 Edg/91.0.864.37
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Supulaxmi, We are working on it and update you on the status shortly.
Regards,
Ju... |
Missing overtime field & Payslip leave without pay mismatched to filed records or clock in clock out | Hi, we would like to clarify, why the overtime not showing on the Payslip and there is BASIC_LWOP in the deduction, even there's no filed leave without pay based on the clock in and clock out | null | Product | null | null | Claims and Reimbursments | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Zigmort Jelaver Ragudo, We shall get this checked in PROD & revert you our findings shortly. Reg... |
role rights- regently | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi,
Please map position, designation and department as per the attached sheet ASAP.
Its urgent.
Thanks & Regards
Viresh/ Human Resource
Care Heal... | Service request. | Product | Service Request | null | Setup HRMS | null | null | null | Closed | Hi RHICL3, We will update the same and let you know the status. Thanks & Regards, Adrenalin Support 044-3024 7444, its done thanks |
REMOVE COMPONENT FROM TCS | We need to remove following component from TCS 01. Meal Vouchers 02. Gift Vouchers 03. Superannuation Note : Please give the alternative option for adding superannuation in perquisite above Limit 750000 (We need to add in "Sum of ER Contrn on PF,NPS,Super Limit to 750000") | Component settings clarification provided for the below components
01. Meal Vouchers
02. Gift Vouchers
03. Superannuation | Product | Configuration | null | Tax | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Lalji Ladumor, Please remove the "GrossPayIT" tick mark from the "Component" form for the below components.... |
COFF - Leave Balance - Not Visible (Expired) | COFF - Leave Balance - Not Visible (Expired) | Provided the clarifcation. | Product | Data Correction | null | Application Access Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.77 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Praveen Kumar S, As discussed over the call, We have checked and deployed the patch from our end. Requesting y... |
ATTENDACNE REGULARIZATION NOT APPEAR IN APPROVAL | Dear Concern, Here i am raise a ticket regarding Applied Attendance Regularization which is not appear for approval in Departmental H.O.D's RAISE HRMS System. | Backend Update | Product | Data Correction | null | Time & Attendance Management | null | null | null | Resolved | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Parth Patel, With reference to our discussion, we have now moved the transaction from queue and the same has b... |
Holiday Rate | May we know why there were always error in “Holiday Type” when it comes to filing of overtime. We noticed that it usually happened to employees under custom shift.
Eg. Scenario
May 1, 2021 was employee’s weekly off and at the same time it was defined as holiday (legal holiday falling on restday). When the employee file... | Scenario Explained | Geo Product | Configuration | Attendance Management | Absence | null | null | null | Closed | user_agent: Mozilla/5.0 (iPhone; CPU iPhone OS 14_4 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) CriOS/90.0.4430.216 Mobile/15E148 Safari/604.1
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Racquel A. Reyes, We are working internally for this concern from our end, we will... |
Celcopon Payslip | Dear Team, We have forgotten to do payslip process for April for Celcopon. Please assist to do payslip process for April for Celcopon in order for us to get the payslip. thank you. | clarification | Product | Clarification | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Teoh Sue En, Please follow the below step(Screen shot) for processing the pay slip. Tha... |
Site issues | Yesterday associates were not able to sign out,kindly check and confirm if the technical glitch is resolved so that we confirm associates. Even STM was not able to change the date while RM addition. | No slowness on server | Product | Clarification | null | Application Access Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Raksha Dayma, As reported query says, application is not accessing by yesterday night, hence we will check w... |
Custom Shift/Absent | Please check what happened to the attendance of employee who have been tagged recently as Custom shift from General Shift. The effective date of the changes was on May 20, 2021. Upon checking, he was been tagged as absent on the weekly off prior to the effective date of the custom shift. It also reflected as deduction ... | Corrected the attendance | Product | Data Correction | null | Absence | null | null | null | Closed | user_agent: Mozilla/5.0 (iPhone; CPU iPhone OS 14_4 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) CriOS/90.0.4430.216 Mobile/15E148 Safari/604.1
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Racquel A. Reyes, We will check for the attendance data from our end and will updat... |
Goal setting was forwarded for approval but there were no details indicated | Per employee, she clicked the “submitted” button twice because she
initially encountered an error. The
goal setting has been duplicated, the other one was forwarded for approval but there were
no details indicated. The
other goal setting under the same name was already approved. | Server Slowness | Geo Product | Data Correction | null | Performance Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.77 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Employee Name: Jizzel T. Lazada Raised on: 31-May-2021 09:23 Reporting Manager: Armille Anne R. Reyes (109289)... |
Multiple posted approved time sheet on a single date | Hi we've encounter some issue related to approved time sheet for a single day, the reports are displaying a duplicate of rows of approved time sheet check the image below | null | Product | null | null | Timesheet Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Zigmort Jelaver Ragudo, The concern has been acknowledged from our end, we will check from our end for the ... |
Timesheet - multiple "Project Name" (Project) on a single day | Hi, is it possible to have a multiple Project "Project Name" on a single day, check the edited image below for reference: | null | Product | null | null | Timesheet Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Zigmort Jelaver Ragudo, The concern has been acknowledged from our end, we will check from our end for the ... |
Goal setting mail content revamp | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Ravi
As discussed, We have noticed that few of the Goal points which would be
important in the mail content at time of initiation and approval.... | Will track through mail | Product | Configuration | null | Goal Management | null | null | null | Closed | Hi Balaji Damodaran, The same we can track through mail as we are checking the same with our internal team and we will share the updates via an Email. Regards, Jayakrishnan. N Product Support |
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