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This is the best Hampton Inn I've experienced, both the building and staff. The property is new, clean and the most attractive Hampton I've seen. In the evening, a portion of the breakfast area is a lounge with sports on several TVs and a variety of wine, beer and spirits; bar bites and seating options (lounge chairs, ... | 5.0 | Dear HvLuggageWillTrvl, Thank you for your wonderful review of our property! Our team is dedicated to making sure our guests enjoy their stay with us, and it's always great to hear when we succeed. I will be sure to share your comments with the team, especially Robin, Brianna, Brian & Curt! We do hope to see you ag... |
Robin, McKinley, and Akia provided the best customer service and restaurant recommendations. They were awesome during our entire stay! And their hospitality made our stay one of the best ever at a Hampton/Hilton hotel. We'll definitely be back next year! | 5.0 | Dear AJazzLover, Thank you for your awesome feedback regarding your stay with us! I'm glad to see that our team made sure that your stay with us was one of the best ever, and I will be sure to share your comments with Robin, McKinley, and Akia! We look forward to seeing you next year! Best Wishes, Cassie P General ... |
The hotel is only 7 months old, so everything is new. The staff is extremely friendly and helpful. They actually have a bar at night. There is road construction going on around the hotel, so your gps may be confused on to getting to it. Very enjoyable weekend stay. | 5.0 | Dear GTHockey13, Thank you for your wonderful review of our hotel! Our team is dedicated to making sure our guests enjoy their stay with us, and it's great to see that we accomplished that with your stay! We do hope you'll come back to see us next time you are in town. Best Wishes, Cassie P General Manager |
What a wonderful stay! Clean rooms and excellent service. The young woman that checked us in was so very helpful with restaurant suggestions for young children. She even researched a few menus to make sure they had our grandkids’ favorite meals. The pool was spotless and the kids had a blast splashing about. Would... | 5.0 | Dear Karen S, Thank you for your awesome review of our hotel! I'm glad to see that our staff was helpful during your stay and made sure that the restaurants you visited had what you were looking for! We hope to see you again on your next trip to the area. Best Wishes, Cassie P General Manager |
Room was very clean and beds were so comfortable. Had 2 queen beds and many pillows. Loved the way the bathroom door closed. It slid across the door. Light in bathroom was very bright. There is a mall across the road (highway). The pool is very small. If you get 15 people in it; very crowded. Loved the gas fire... | 5.0 | Dear FellowTraveler810186, Thank you for your great feedback regarding your stay with us. It's great to see that you appreciated our location and the barn doors for the bathrooms! We hope to see you again next time you are in the area. Best Wishes, Cassie P General Manager |
Great value! Good location to drive to anywhere in the Asheville area. Breakfast was not as good as other Hampton Inns. Pool was clean and inviting.Beds were comfortable. The air conditioner worked well. Staff and maid service were friendly. | 5.0 | Dear scottwood2018, Thank you for your great review of our hotel. It's always great to see when we succeed in making our guests happy! I do hope you'll come back and visit again. Best Wishes, Cassie P General Manager |
This hotel has been open for less than a year and it looks like it opened yesterday. Very clean. We had a large room that was awesome for my family. I liked the bar addition. Nice touch. My grandson loved the pool but it was too hot in the pool area for me. Great job! | 5.0 | Dear Kingdaddyoh, Thank you for your awesome review of our hotel! I'm glad to see that you enjoyed your stay with us and that the room was perfect for your family. I will be sure to share your comments with the team! We hope to see you again next time you're in Asheville! Best Wishes, Cassie P General Manager |
Stayed here early August for one night due to it’s proximity to Ashville @ a competitive rate; and the proximity of the lower cost Outlet Shopping within the nearby Southridge Shopping Centre. The rate we got also included a hot breakfast( which you don’t usually find within most USA hotels) which we also considered a ... | 3.0 | Dear Flamingo22, Thank you for your feedback regarding your stay with us. I am glad to see that you enjoyed the quality of our bedding and pillows. I do apologize for the confusion regarding our pool hours, the reason for our hours is so our maintenance crew can check the pool chemical levels when they come in at 8a... |
Clean facility, plenty to enjoy on the complimentary breakfast..Great shower, comfy bed and nice folks at the front desk including Robin. Easy access to everything in the Asheville area. Nothing to complain about | 5.0 | Dear Ely F, Thank you for your great review of our hotel! Our team is dedicated to making sure everyone enjoys their stay with us, and it's great to hear that we succeeded. I will be sure to share your comments with Robin and the team! We hope you'll come to visit us again! Best Wishes, Cassie P General Manager |
New hotel with well trained and professional staff, what we have come to expect at Hampton inns. Plenty of space in our room with a king sized bed, though not enough drawer space for 2 adults staying 4 nights. Lived out of my duffel bag, not the first time. Considering all the construction going on around the hotel, ... | 5.0 | Dear David G, Thank you for your wonderful review of our property! It's always great to hear when our guests enjoy their stay with us! We do hope to see you again on your next trip to Asheville. Best Wishes, Cassie P General Manager |
I stayed at this hotel while I was in town for job training. It is a nice hotel, the decor in the lobby is nice and the rooms are nice. The beds are super comfortable. They have free breakfast which is nice, too. Did not have any problems. I will mention that the maids come into the rooms and clean regardless of whethe... | 5.0 | Dear Vicki V, Thank you for your awesome feedback regarding our hotel! I'm glad to see that you enjoyed your stay with us. I do want to look into the do not disturb sign issue because this is not typical of my staff if there is a DND on the door we do not go in the room. If you have a moment to reach out to me rega... |
I use this hotel for its proximity to a client account, but I want to thank Robin for being the first receptionist at this location to actually recognize/reward my HH status in the past 3 visits. Good and clean. Corner suites are a treat. I still hate these faucets though. | 5.0 | Dear JFGo4th, Thank you for your great review of our hotel! I'm glad to see that Robin recognized your Hilton Honors status, thank you for your loyalty to our brand. We look forward to your next visit with us! Best Wishes, Cassie P General Manager |
When I checked in, I was greeting by Curt. Extremely welcoming and helpful. Atmosphere was inviting, warm and updated. My room was above my expectations. Clean, comfortable, with everything I need. The outside area had a nice firepit that I enjoyed in the evening and in the morning. Small bar with limited food opti... | 5.0 | Dear SwanJ2019, Thank you for your wonderful review of our hotel! Our team is dedicated to providing great customer service to our guests, and it's great to hear when we succeed. I will be sure to share your comments with my team! We hope to see you again next time you visit Asheville! Best Wishes, Cassie P Genera... |
A very brand new property. Clean and crisp. Good breakfast included with very nice hosts. Property has a generic level 2 charger for electric vehicles. It is close to the Biltmore, the local tourist attraction. It is right off I-26 in Asheville. | 4.0 | Dear Martin H, Thank you for your feedback regarding our hotel, our team is dedicated to providing great service to our guests, I will be sure to share your comments with my team! We hope to see you again on your next visit to Asheville. Best Wishes, Cassie P General Manager |
Wonderful stay. Staff was very accommodating and friendly. Very knowledgeable about the area and even had tickets to the Baltimore estate available at the front desk. We went downtown and walked the area looking at all the ecliptic shops enjoying awesome fudge and friendly people. Loved our stay here | 5.0 | Dear Sally W, Thank you for your great review of our hotel! I'm glad to see that you enjoyed your stay, and we hope you'll come back to visit next time you're in Asheville! Best Wishes, Cassie P General Manager |
Being a newer hotel, I was very pleased with the hotel staff. Our room was clean and ready when we arrived. The complimentary breakfast had many options and was kept clean and filled. We enjoyed our stay. | 5.0 | Dear 624KathyH, I'm glad to see that you enjoyed your stay with us! Our staff is dedicated to making sure everyone enjoys their stay with us from a clean room to a variety of options for breakfast. We hope to see you again! Best Wishes, Cassie P General Manager |
My daughter and I just returned from a stay at this hotel, where we stayed while on a mini-vacation. It is a beautiful hotel, and the room was very spacious. The front desk staff was attentive to our needs, especially Robin and Brandon. We will definitely put this hotel on the top of our list of places to stay the next... | 5.0 | Dear hollysawyer2855, Thank you for your great review of our hotel! I will be sure to share your feedback with my staff, it's great to see that they were attentive to your needs during your stay with us. We look forward to seeing you next time! Best Wishes, Cassie P General Manager |
This hotel is brand new, beautifully decorated, convenient to everything. Great restaurants nearby. Most comfortable beds I have ever slept in in a hotel. The staff is friendly and helpful. Robin at the front desk attended our every need and Darrell, the breakfast host, was a delight to talk to and was a very gracious ... | 5.0 | Dear 887danap, Thank you for your wonderful review of our property! It's great to see that you enjoyed your stay with us and that you slept very well thanks to our comfortable Hampton beds! I will be sure to share your comments with Robin, Darrell and the rest of the team. We hope you'll visit us again next time yo... |
This hotel is very new and located right across the street from the Asheville Outlets. From the outside of the building to our suite, everything was very clean, comfortable and well appointed. Modern furnishings with splash’s of color. Some rooms do have mountain views. For being so close to a main road, it was ver... | 5.0 | Dear FrequentTraveler1225, Thank you for your fantastic review of our hotel! Our team is dedicated to making sure our guests enjoy their stay with us and it's great to see that they have accomplished that. We hope to see you again next time you are in town! Best Wishes, Cassie P General Manager |
I am a hotel snob and I don't go anywhere without checking TripAdvisor first. The great reviews are correct. This hotel was excellent! Very clean, great layout! There is a grocery store right next door and outlets right across the street. The construction wasn't a problem. It seems like they are close to being done. Th... | 5.0 | Dear hvisitor2018, Thank you for your awesome review of our hotel! It's great to see that you enjoyed our location and your stay with us. Darrell was correct, it is your vacation too! Although I am glad your boys enjoyed their stay as well! We hope to see y'all again next time you're in town. Best Wishes, Cassie... |
This hotel is great! It is a wonderful place to stay while visiting Asheville! The hotel is very clean and in excellent condition. The staff were very kind and helpful. We were upgraded to a "King Studio"....the room was huge and very nice. The room had a microwave, mini fridge and tiny coffee maker. We will defin... | 5.0 | Dear Angela W, Thank you for your kind words regarding our hotel and staff! It's great to see when our guests enjoy their stay with us, and that we were able to be a part of that. We look forward to seeing you again! Best Wishes, Cassie P General Manager |
Great stop for the family in Asheville. Located close to many options in town. Not far from Biltmore, west Asheville, or downtown. Very clean hotel with very friendly and helpful staff. Staff provided helpful brouchure with local information. | 5.0 | Dear ecillini, Thank you for your wonderful review of our hotel! It's great to see that you enjoyed your stay with us and our location. We are dedicated to providing the best customer service we can and helping in any way to make your stay enjoyable. We hope to see you again on your next visit! Best Wishes, Cassie... |
we could not make our flight busy time on Asheville this day. found this not our first choice but a great choice. rooms clean and well equipped new hotel. only one issue the bathroom door closet door but over the closet area shelves. if coming out of bathroom door hits person using g closet draws used for clothes.... | 4.0 | Dear Norma C, Thank you for your great review of our hotel! I'm glad to see that our staff was able to assist you with the boarding passes. I do hope you'll stay with us again next time you visit Asheville! Best Wishes, Cassie P General Manager |
We stayed here last night on our way to Myrtle Beach with my family. We had a king suite with pull out couch and also had a regular king room. I stay in Hamptons and other Hilton properties on business regularly and they are usually nice. This was a great Hampton! I made the reservations on-line, through the Hilton app... | 5.0 | Dear OwlmamaC, Thank you for your awesome review of our hotel! It's great to see that Brian, Kristin, and Darrell made your stay with us special! We do very much enjoy working together at this hotel, and I'm glad that it shows. We look forward to your next stay with us when you're in the area! Best Wishes, Cassie ... |
Love the new layout and design of this Hampton Inn and Suites! Staff are very friendly and helpful. Robin checked us in on this visit and was super! The location is very convenient to I26 and there are many nearby restaurants. | 5.0 | Dear AKCBRyan, Thank you for your great review of our property! Our team is dedicated to making sure our guests enjoy their stay with us, and I'm glad to see we accomplished that, especially Robin! I will be sure to share your comments with the team. I hope you'll come back to stay with us again. Best Wishes, Cass... |
This place was new and clean. It was a convenient location to stop on our way to Florida. The staff were friendly and helpful. We appreciated the fridge and microwave in the room. The breakfast had lots of variety. We would stay again. | 5.0 | Dear bethr909, Thank you for your wonderful review of our hotel! Our team is dedicated to making sure that our guests enjoy their stay with us, and it's great to see that we succeeded. We hope to see you again next time you are in the area! Best Wishes, Cassie P General Manager |
We were here with a family group for one night. Everything was clean and new, the service was prompt & friendly, and the hotel was quiet. Even though breakfast was crowded, there was plenty of seating and it felt cozier than the usual bland tables. | 5.0 | Dear Manda T, Thank you for your awesome review of our property! It's great to see that you enjoyed your stay with us and appreciated the cozy seating in our breakfast area. I do hope you'll stay with us again on your next trip to Asheville! Best Wishes, Cassie P General Manager |
This hotel is beautiful, clean and spacious! We wish we had time to take advantage of the pool but we didn’t have enough time at the stop! Will definitely be using this hotel again on our trip next year for our family vacation!! | 5.0 | Dear Travel34662522325, Thank you for your wonderful review of our property! We appreciate your feedback regarding our hotel, and look forward to seeing you next year for your family vacation! Best Wishes, Cassie P General Manager |
This hotel was clean and inviting and the staff was very courteous. There are outlets across the street and the hotel is a short trip to downtown and UNC Ashville. All of the staff were genuinely interested in making our stay nice. We enjoyed our stay very much. | 5.0 | Dear Pjheadley, Thank you for your awesome review of our property! Our team is dedicated to making sure our guests have a wonderful stay with us and it's great to see that we accomplished that. I do hope you'll come back and visit Asheville and us again! Best Wishes, Cassie P General Manager |
I had a phenomenal stay. The place was clean, service was great, and the complimentary breakfast was delicious. Something different each day. I liked the variety and the choice of cold or hot foods to choose from. The fitness was a small room but was never so crowded where I could not exercise for as long as I wante... | 5.0 | Dear BackPacker776622, Thank you for your great review of our property! It's great to hear that you had a phenomenal stay with us and that you enjoyed our breakfast choices. We try to keep a variety of choices for everyone! We do hope you'll stay with us again next time you're in town. Best Wishes, Cassie P Genera... |
Robin took care of our stay from start to finish! Not only did she make sure we had a great view of the blue ridge mountains, she also had snacks ready for us after a long day of exploring Asheville! The hotel is a brand new construction and only minutes from downtown! | 5.0 | No Exist |
The hotel is immaculate. The staff is extremely accommodating. The suites are very roomy. We upgraded to a suite because there were 4 of us and it was much more roomy than the standard room. We were so pleased that we did. The breakfast wasn't bad, not the best...they had everything you'd eat at a typical continental b... | 5.0 | Dear Gr8faith, Thank you for your awesome review of our hotel! Our staff is committed to making sure our guests enjoy their stay with us and it's great to hear that we accomplished that. I will be sure to share your comments with the team. We hope to see you again next time you visit! Best Wishes, Cassie P General... |
We stayed overnight on our way home from Tennessee and were delighted by the size and amenities at this facility. We were in a wheelchair accessible unit, and as a retired Physical Therapist, I was very impressed with the adaptations in the unit. There was ample room to maneuver a wheelchair in the room and bathroom... | 5.0 | Dear scarlet804, Thank you for your wonderful review of our property! We strive to make sure we can accommodate our guest's needs and it's great to see that we have accomplished that. Thank you for your feedback regarding our staff, I will be sure to share your comments with them! We hope to see you again next time ... |
Very new and clean. Large suite for 3day stay. Free breakfast, WiFi and parking. 7 floors. View of distant mountains. Easy access to shopping, local farmers market, restaurants, Biltmore, Art District and interstate. | 5.0 | Dear Passport49349525944, Thank you for your great review of our property! It's great to see that you enjoyed our location and quick access to many areas of Asheville. I do hope you will visit us again next time you are in the area! Best Wishes, Cassie P General Manager |
This hotel was very clean and nice. Breakfast was the usual Hampton menu but was good. We stayed only 1 night but found that it was very easy to get to the Biltmore and it wasn't too far from Chimney Rock either. Definitely would recommend. | 5.0 | Dear luv2travelKatyTexas, Thank you for your great review of our property! I'm glad you were able to enjoy a few of the adventures Asheville has to offer from our central location. I do hope you'll come back to visit us next time you are in the area! Best Wishes, Cassie P General Manager |
We came to Asheville first time and we have fallen in love with this place! Our stay at the Hampton was great, the breakfast had lots of choices and Flora worked so hard running around getting things done with a 😃. Dennis and Darrell and the shuttle driver Brian and of course the Front staff very helpful and welcoming... | 5.0 | Dear Seema N, Thank you for your wonderful review of our property! Our staff takes pride in making sure our guests enjoy their stay with us and it's great to see that they have accomplished that. I will be sure to share your comments with the team, we love seeing our team members mentioned by name! We hope to see y... |
Staying at this hotel was a great experience for our family. It was in close proximity to everything we wanted to do around Asheville, the room was comfortable, quite spacious for the 4 of us, and clean. Ever employee we encountered was courteous, efficient, and willing to go above and beyond with making sure guests we... | 4.0 | Dear PatriRiver, Thank you for your great review of our hotel! It's great to see that you enjoyed your stay with us and that our team made sure everything was comfortable and that you felt welcome. We strive to make sure every guest feels at home while staying with us! I will be sure to share your comments with Kri... |
This hotel received a 3 sole based on the facility. It is new and its nice. It's well laid out, and has a nice bar area, wonderful workout room, and the rooms are good. The room & bathroom are small in a regular king room, but its nice. I don't mind it, so it can't be that small. There is not much around the hotel. Th... | 3.0 | Dear fpavis, Thank you for your feedback regarding our hotel. I'm glad to see that you enjoyed our hotel design. I do apologize that you encountered an issue with our staff. This is not typical of my staff, and I will be sure to discuss this with them to make sure it does not happen again. If you would reach out t... |
Our previous experience with Hampton Inns has always been good but this visit was especially nice since the staff went out of their way to be most helpful and accommodating. Breakfast could use some expansion but only a minor thing for us. | 5.0 | Dear EdwardM2475, Thank you for your wonderful review of our hotel! It's great to see that the staff made you feel welcome and that you enjoyed your stay with us. I will be sure to share your comments with the team! Thank you for your feedback regarding our breakfast, Hampton has just revamped the breakfast and we ... |
Convenient location and one of the nicer Hampton Inns I’ve stayed at. Darrell in the breakfast area was also great and was very kind and helpful. Room was very nice and clean. You can’t go wrong with this hotel. | 4.0 | Dear shannon l, Thank you for your review of our property! Darrell always takes pride in making sure our guests enjoy their stay with us, and I'm glad to see that he accomplished that. I will be sure to share your comments with him and the rest of the team here. We hope to see you again next time you are in Ashevil... |
Don't hesitate a second to stay here if you're planning a stay in the area. The building looks brand new inside and out. The coffee, breakfast and little nuances are excellent. The staff at this location are OUTSTANDING, some of the best we've ever encountered to date. | 5.0 | Dear stayhungryorfail, Thank you for your wonderful review of our property! Our staff takes pride in making sure our guests enjoy their stay with us, and it's great to see we accomplished that. I will be sure to share your comments with the team! I hope we'll see you again next time you are visiting Asheville. Bes... |
First I'll admit that Hubby and I have stayed at more than 200 hotels worldwide. After showering here, my husband commented that this hotel had the best shower he's ever experienced in any hotel, for two reasons: 1) The shower head is actually high enough on the wall that he could wash his hair without bending over. Hu... | 5.0 | Dear FancyFree55, Thank you for your wonderful review of our property! I'm glad to see that you truly enjoyed your stay with us. Our team takes pride in our hotel and the cleanliness of it, and it's great to see that it was noticed. Beds are definitely important when choosing a hotel, and we're glad they lived up t... |
Fantastic hotel! This was absolutely the best Hampton Inn and possibly the best Hilton property I have ever stayed in. The staff was amazing - you immediately could tell that they were seasoned professionals. Our room was right up there with the best boutique hotel - the vibe was incredible. Lobby, breakfast, all ... | 5.0 | Dear Ambassador229094, Thank you for your fantastic review of our property! Our team takes pride in our hotel and making sure our guests enjoy their stay with us. It's great to see that we accomplished that! I do hope we'll see you again next time you're in the area. Best Wishes, Cassie P General Manager |
We've stayed at many Hampton Inns but this was the friendlies and cleanest we've ever stayed in. All of the staff was helpful and gracious. Darrell and Ashley made a great breakfast and were even out collecting our dishes. Clean workout room with working equipment. The gentleman at the desk was very helpful with restau... | 5.0 | Dear DarthStu, Thank you for your wonderful review of our property! Our staff takes pride in making sure our guests enjoy their stay with us. And it’s great to see that Darrell and Ashley made that happen! We hope to see you again next time you are in town. Best Wishes, Cassie P General Manager |
We were on a girls week trip and had the best experience while staying at this almost brand new hotel. The staff was so lovely, our room was spacious and very comfortable, and the breakfast was excellent! So impressed with this hotel we will definately be back. Very clean, loved all the amenities available, and great l... | 5.0 | Dear Voyage052007, Thank you for your wonderful review of our hotel! Our team is dedicated to making sure our guests enjoy their stay with us, and it's great to see that we accomplished that. We do have a location with easy access to highways and different areas of Asheville, it will be even easier once they finish ... |
My husband and I needed a hotel that was close to the Biltmore Estate as well as the downtown area. This fit the bill! We were about 12 minutes from downtown, which is where we had dinner, and about 10 minutes to the Biltmore which we toured the next day. The room was beautifully decorated with sleek modern decor and i... | 5.0 | Dear Fearless23158058379, Thank you for your awesome review of our property! It's great to see that we were in the perfect central location for you to visit all the areas of Asheville. Thank you for your comments regarding the design of our rooms, I'm glad that you enjoyed the design! We hope to see you again next ... |
We stayed here during a drive along the Blue Ridge Parkway. This Hampton Inn was what we expect from the Hampton Inn company. The room was clean and the breakfast was good with a good selection of items. Would stay here again. | 5.0 | Dear AL_Pete, Thank you for your great review of our property. I'm glad to see that you enjoyed your stay with us! We hope to see you again next time you are in town. Best Wishes, Cassie P General Manager |
We stayed here 2 nights while we explored the Asheville area. Our room was perfect! The bed was super comfortable and we had a minifridge and microwave. the shower was awesome and my daughter really enjoyed the pool. We were in the area for outdoor experiences--horseback riding, white water rafting, hiking driving the ... | 5.0 | Dear Susanrn4kids, Thank you for your wonderful review of our property. I'm glad your daughter enjoyed our pool, it is definitely a draw when traveling with kids! It's great to hear that our staff made sure you had all the information you needed to enjoy the Asheville area. I do hope you will come back and visit us... |
This will be a really nice place to stay once all the nighttime road construction is finished. Until then I would recommend staying elsewhere. The large equipment and back up alarms make sleeping a challenge. | 1.0 | Thank you for staying with us and sharing your valuable comments. I do apologize that the road construction affected your stay with us. I do hope that you will give us another chance and stay with us again once the construction is finished. Best Wishes, Cassie P General Manager |
I can only assume the "...and Suites" means no cookies in the lobby as there weren't any. And "Biltmore area" must mean anywhere in Ashville. Especially since there a Hampton within 500 yards of Biltmore's enterance. But why be petty? New facility. Clean & neat. Normal breakfast. Across street from Asheville out... | 5.0 | Dear Bryant B, Thank you for staying with us and sharing your valuable comments. We are pleased to see that you enjoyed your stay with us. We appreciate your feedback and hope to see you again soon. Best Wishes, Cassie P General Manager |
stayed one night in Hampton Asheville Biltmore area hotel last week. Hotel is new and decor attractive and updated looking. I had a corner room with a sofa and a desk area with a lot of space. The bathroom was large and had a lot more counter space than many other Hamptons, nice shower and separate toilet room. ... | 5.0 | Dear rsrich1, Thank you for your awesome review of our property! Our team is dedicated to providing outstanding service for our guests and it's great to see that Amanda was friendly and attentive to your needs when booking your reservation. I'm glad that you enjoyed the design of our rooms and our convenient locatio... |
This Hampton Inn is conveniently located to the many attractions in the Asheville region. The facility is aesthetically pleasing. The staff was attentive to my inquiries. It is very convenient to be able to start the day off with the comp'ed breakfast. | 5.0 | Dear aristidesmojica, Thank you for your great review of our property! Our team is dedicated to making sure all of our guests have a wonderful stay with us, and it's great to see that they were attentive to that. We do hope you'll visit us again the next time you're in town! Best Wishes, Cassie P General Manager |
This is a new Hampton with updated design. The room is slightly larger and not as tight with a switch in the position of the bed. Bathroom is also larger than the previous Hampton design with more counter space. Plus tub is replaced with large walk in shower | 5.0 | Dear Amy A, Thank you for your great review of our property! I'm glad you appreciated the updated design, room layout, and bathroom size. We are proud of our new space and the great design details! We do hope to see you again the next time you are in town visiting! Best Wishes, Cassie P General Manager |
We visited Asheville for the first time. This hotel is brand new and seems to have listened to all guest requests in building it. We had a king larger room. The details were outstanding. The staff was lovely and helpful. It was close enough to downtown and Biltmore. Awesome views | 5.0 | Dear Ourbesttrips51, Thank you for your wonderful review of our property! It's great to hear that you enjoyed your stay with us, our team is dedicated to making sure that we take care of our guests while they are visiting Asheville. I'm glad you noticed all the details and appreciated these as well as the building d... |
So very impressed with this new hotel that is such a comfortable stay. The lobby is beautiful and super modern and comfortable. The rooms are very spacious with a large desk and smart TV in the room. The bathrooms are very updated and modern plus super clean. My only complaint is the breakfast is left for more to be de... | 4.0 | Dear HBGUINN, Thank you for your great review of our property! I'm glad to see that you enjoyed our property and all the great decor, we are very proud of our hotel and all the little touches that make your stay with us that much better. I do apologize that the breakfast was not what you were expecting. We do follo... |
Wow! This Hampton Inn & Suites has set the bar high for this name brand. Very clean and centrally located to access the beautiful blue ridge mountains and outlet mall directly across the street. I definitely will be back! | 4.0 | Dear sunsetseeker360, Thank you for your great review of our property! It's great that you were able to enjoy access to so many great activities in the mountains around us and the outlet mall across the street. We look forward to seeing you next time you are in the area! Best Wishes, Cassie P General Manager |
I LOVE this hotel. Everything was so clean, updated and current. AMAZING gym, the pool area was so nice and clean. The staff was always so helpful and sweet. I don't know this mans name but there was an elderly gentleman in the kitchen and he was so helpful. HE always gave me a good morning, he even remembered who I wa... | 5.0 | Dear brinasmith08, Thank you for the wonderful review of our property! We sincerely appreciate all of your kind words, and I will be sure to share them with the team. As a team we are dedicated to providing outstanding customer service, and it's great to see that we succeeded! We hope to see you again next time you... |
Clean and comfortable with lots of amenities. The setup has gathering areas. A bar with heavy snacks for purchase. The staff is helpful and friendly . Biltmore outlet mall is across the street that offers top quality clothing and goods that are discounted. I will stay here again. | 5.0 | Dear heatherJG66, Thank you for your wonderful review of our property! I'm glad to see that you enjoyed our hotel, and location. We do have a lot of great shopping and restaurants around us. Our staff is committed to making sure all our guests enjoy their stay with us, and we do hope that you will come back and vis... |
Super easy access to the hotel from the highway, although I would recommend staying on the side away from the street. Very noisy. Close to amenities like a small grocery and across the street from outlet mall. 25 minutes from downtown Asheville. Very small but very clean pool area and workout room | 3.0 | Dear Companion16048666790, Thank you for your review of our property. I'm glad to see that you enjoyed our location with the easy accessibility from the highway and being close to amenities. I am sorry to hear that you experienced noise from the road, I would like to get more information regarding that if you wouldn... |
This Hampton Inn is beautiful on the inside and the service was outstanding from the check-in desk to the breakfast staff. It is convenient to the Biltmore House and downtown Asheville; great location! You usually can't go wrong when you stay at any Hampton Inn, but this one was above and beyond the standard; we would ... | 5.0 | Dear Vicki S, Thank you for your great review of our property! We do our best to make sure that our guests enjoy their stay with us, and it's great to see that you did, and that our service was outstanding! We hope to see you again in the future! Best Wishes, Cassie P |
One of the nicest Hampton Inns we’ve stayed at. Room was spotlessly clean and spacious. The bar area was perfect for appetizers and a drink before we headed into Asheville for dinner and an evening out. We took a Lyft into Asheville and it was only $12. Saved the hassle of parking and could have that second (or third) ... | 5.0 | Dear Q7269BSkevinb, Thank you for your wonderful review of our property! I'm glad to see that you were able to visit our bar during your stay with us, it is a great place to hang out on your way out or back in! We do hope to see you again the next time you are in town. Best Wishes, Cassie P |
Loved that this hotel was new and immaculately clean! Staff was friendly and accommodating. We usually stay downtown but the ease of accessibility and frequent ins & outs put this hotel over the top for this particular trip (vs. valet). Would definitely stay here again. | 5.0 | Dear Tour07370587694, Thank you for your great review of our property! It's great to hear that our staff was friendly and accommodating, we take pride in making sure our guests needs are taken care of. I do hope we'll see you the next time you are in town! Best Wishes, Cassie P |
This is a new Hampton Inn, with all the aminities you would expect. The staff is outstanding, friendly, efficient. They know me by name when I arrive, always have a smile and a room with a great view. Business traveler 4 nights a week! | 5.0 | Dear Explore27486564131, Thank you for your review of our property! Our team is dedicated to make every guests stay great, and I'm glad to hear that they are succeeding in that. We hope to see you again next time! Best Wishes, Cassie P |
The construction makes for in and out a little tougher then would like. The factory outlets across the street needed to take a shuttle since there are no sidewalks to use at Thisbe point. Nice new hotel and staff was pretty friendly and good. | 5.0 | Dear Go12842266487, Thank you for your great review of our property! I am glad to see that you were able to experience our complimentary shuttle to take you to the outlet mall, it is a service that we love offering for our guests. Our team takes pride in being friendly and making guests happy, and we hope to see yo... |
A lot of construction taking place in the area but the hotel was extremely well appointed and nicely laid out. Nice amenities thru-out (7 floors if one has the urge to get extra steps in!) Shower and room lay-out was what we have come to expect. Fitness Center had the usual equipment. Breakfast was the basic Hampto... | 5.0 | Dear John B, Thank you for your great review of our property! I am glad to see you enjoyed your stay with us, and were able to partake in our many Hampton amenities. I do hope you will stay with us again the next time you are in the area! Best Wishes, Cassie P |
My initial experience in making reservations was horrible. I escalated to corporate escalations who eventually resolved my issue. I was even more satisfied when we arrived at the hotel. It is a new hotel and the décor is modern and beautiful. The desk representative was very courteous and accommodated my room reque... | 5.0 | Dear Te Keishia H, Thank you for your review of our property. I'm sorry to hear your initial reservation experience did not go well, I am glad it was resolved. Our team is dedicated to serving our guests and making sure that requests are accommodated when possible, it is great they took care of that for you! I will... |
I drive an electric vehicle, so choices for hotels are limited. Luckily this hotel has electric vehicle charging on property. In the past, I have been frustrated at other hotels when the charging spots are occupied by internal combustion engine vehicles that are unable to charge. This time I made a special request for ... | 5.0 | Dear Nighthamster, Thank you for your wonderful review of our property! It's great to see that you were able to utilize our vehicle charging station. I'm glad that we were able to honor your request so you could make it to your destination the next day. Taylor is dedicated to making sure our guests are taken care o... |
Fantastic hotel! The rooms are clean, all the staff are very nice, helpful going above and beyond to make you feel welcome. Breakfast is great, thank you Darrel for smiling and making my mornings so special. We appreciate you taking the time to say hi and share about some amazing places to visit, we took your advic... | 5.0 | Dear gomini2, Thank you for your glowing review of our property! It is great to hear that Darrell made your mornings special, and that you were able to visit some great places in Asheville based on his recommendations. Kristin does a wonderful job serving our guests in our lobby bar, I'm glad that you were able to e... |
This was an awesome hotel. Friendly staff, great clean heated indoor pool and very close to everything Asheville has to offer. The breakfast is a full hot breakfast and the staff including Darrell, Wanda, and Ashely were phenomenol. They were making sure everyone had everything they wanted each morning. Darrell was esp... | 5.0 | Dear the3romeos, Thank you for your great review of our property! Our team loves to take care of our guests, and it is great to see that Darrell, Wanda and Ashley excelled at that! I will be sure to share your comments with them. We hope to see you again the next time you are in town! Best Wishes, Cassie Pressley |
This hotel is just a few months old. It is clean and modern. The beds are comfortable. The breakfast is nice. The staff is super helpful. They offer free shuttle service to and from the airport and around to shops and restaurants. The rooms are large enough to host a party! Will stay here whenever we are in the ... | 5.0 | Dear Annarc, Thank you for your wonderful review of our property! I'm glad you were able to enjoy our complimentary shuttle service while you were here. Our breakfast team likes to make sure each of our guests get off to a great start with our free Hampton Breakfast! Visit us again the next time you are in the area... |
If you are looking for a new and clean place to stay in Asheville, I highly recommend the Hampton Inn & Suites. The staff is very friendly and the rooms are modern and clean. I plan to stay here again. | 5.0 | Dear AVstevep, As the new GM of this hotel, I really appreciate your review! We pride ourselves on our friendly staff who love doing what they do. We will be here on your next trip to Asheville! Safe Travels, Cassie Pressley |
Very nice, new Hampton Inn. Location is great, it is close to all the local businesses, and is across the street from the Tanger Outlets. Hotel staff was great and very friendly. I will stay here again on my next trip to Asheville. | 5.0 | Dear Sightsee, As the new GM of this hotel, I really appreciate your review! We love our location and that we are close to great shopping and local restaurants. Our team is focused on giving each guest a unique experience. Thank you for allowing us to serve you, we look forward to seeing you in the future! Best Wi... |
after a bad experience at a hotel next door, we saw that this one was a new hotel, and decided to see if a room was available. we arrived on 4-19-19 and was given a great welcome and comfort from a lady named i believe amanda.. she was so freindly and helped us get checked into a beautiful room on the 7th floor. 712... | 5.0 | Dear Culture: On behalf of Amanda and our other team members we thank you for taking the time to write your review and let the TripAdvisor family know that when they stay at our hotel, they not only get First Class accommodations, but service as well! Thank you for your positive comments, and we hope to see you again ... |
Overall, this was an excellent hotel - clearly very new and all updated. Our room was spacious, the beds were comfortable, and we had a beautiful view of the sunrise over the mountains in the morning. Breakfast was good, as far as standard breakfast buffets go. The staff was extremely friendly and helpful, which was... | 4.0 | Dear tinyelfinfriend: I really appreciate your in-depth review of our hotel, the design, location, what we have to offer and our wonderful team of individuals that love what they do. The DOT is really trying to finish the roads near our hotel as well as the traffic lights which will make the traffic flow a bit easier.... |
My husband and I stayed at this hotel while visiting Asheville to see the Biltmore Estate and Blue Ridge Parkway. The location was pretty good as I felt like I wasn't far from downtown, the Biltmore or the parkway. Next time I may stay downtown just to be walking distance to restaurants and breweries. The hotel was ... | 4.0 | Dear pjinazPhoenix Thank you very much for your review of our hotel. We appreciate knowing about all of our guests experiences, and their thoughts about us. It appears that we met and exceeded your expectations which always makes us happy! You are right our team takes great pride in being able to help our guests and s... |
My fiancé and I made a last minute decision to meet in Asheville and stay at this hotel. It did not disappoint. From the moment we entered to when we left, the service was exceptional. We were always greeted in such friendly ways and had wonderful conversations with some of the staff. We loved Michelle (maybe one “l”) ... | 5.0 | Dear 27dean: First congratulations on your engagement! Asheville is a wonderful place to meet for a last minute trip throw in our Hampton Inn & Suites, and that is one great time! Our team really loves helping people and it shows in everything that they do every day, so on Michell and Darrell's behalf thank you! We ... |
We stayed her for 4 nights in April. Wonderful hotel! Room was large and comfortable - we had a king room with a sofa. The new bathroom design is great. Separate toilet and shower and the walk-in shower with the curved sliding door was fantastic. Plenty of room to shower without hitting walls (or a gross shower cur... | 5.0 | Dear Cttraveler: Thank you for staying with us, they writing such a great review of our hotel! We are very proud of what we have to offer in both our hotel design and all of the "extra" amenities! Ever since we have opened, our bar and especially our bartender Kristin have gotten rave reviews, I was happy to read tha... |
I can not say enough how much my husband i LOVE this hotel. We decided to make a stop off the interstate instead of driving all night and only wish we could have stayed a third night! To our surprise they had a bar and a nice indoor heated pool too (After being in the car for 12 hours this was definitely appreciated) M... | 5.0 | Dear SDietrich: We thank you for your decision to stop and say with us, and that you loved what you discovered when you walked through our hotel doors! You can be certain that our entire team will know about your review and how much it made a difference in your stay. We like to think that we have something really spec... |
Everything was great. The Front Desk Agent that checked us in was very professional. Greet it us as soon as we walked into the lobby he also helped us with recommendations of some restaurants near the hotel. | 5.0 | Dear Pioneer: We appreciate all of our guests letting them know as soon as they step into our lobby. Thank you for your review and we hope that you will soon return. May all of your travels take you to new exciting memories. Barbara K / GM |
We absolutely loved this hotel!!! Very clean rooms, staff was always eager to assist, and well maintenanced facility. I certainly would recommend this to others, and we will definitely be back again. A shout out to Kareem, he shuttled us to the Isis theater, he was more than helpful, he answered all of our questions ... | 5.0 | Dear Wjamesb: Thank you for your 5 star review! Our team loves our hotel and takes great pride in what they do. We will be ready for you when you return to Asheville! Safe travels on your way toward your life! Barbara K / GM |
Very nice facility. Was a little nervous at first because my room was next to the elevators. I did not hear the elevators a single time and tested extremely well. This is also the first place I have stayed where the shower valve was on the opposite wall from the shower head which was very nice. | 5.0 | Dear Nelson C: Thank you for your review and mentioning the location of the shower controls. Our COO tried to implement elements that she appreciates when she travels. I am glad that you mentioned it. We certainly appreciate your business and wish you a Summer of fun and adventure! Barbara K. / GM |
Our last visit was great. And they lived up to it again. The service and staff are the best that Hampton Inn has. And the rooms, view and cleanliness are superb. We enjoy the fire pit and a glass of wine in the evening before going to bed. The exercise room is excellent. We will stay here again. Thanks Darrell for wo... | 5.0 | Dear TravelingAldy: Many thanks for coming back and experiencing the same service and quality that you did the first time! Darrell does a great job helping our guests at breakfast and Erin is great taking care of our guests rooms. Thank you again, and we will be ready for your next trip to Asheville! May all of your ro... |
Lovely, modern room with very comfortable bed. Quite a few choices for breakfast. Enjoyed the stay the first time so booked a second stay on return trip. Right next to the outlet mall. Had a good Mexican dinner @Papa’s& Beer. | 5.0 | Dear frankb: I loved to hear that we did such a good job with your first stay that you rebooked with us! It is always great to learn from our guests about their experiences and thoughts about our hotel and our team. Thank you for your input. May all of your travels be safe ones. Barbara K / GM |
Love the Hampton Inn & Suites by Hilton! Only been here for 1 night so far and my mom and I are completely impressed with the service. Hotel is also super modern - reminds us of the W hotel! We thought the free breakfast would automatically mean continental but instead it was hot waffles, cheese omelette, sausage alon... | 5.0 | Dear phdtck: I love it that you have written a TripAdvisor when you are still with us! Darrell loves taking care of our guests at Breakfast. As a matter of fact, he just became one of our hotels "All Star Team Players!" I believe that if our team loves what they are doing and feel valued then they will pass that on t... |
Brand new and very nice, this hotel checks all the boxes. Convenient location right off of I-26, friendly staff. Rooms and hotel are the latest Hampton Inn contemporary design. Clean, comfortable and quiet. Nicer than average breakfast. Restaurants and lots of shopping within walking distance. Two thumbs up. | 5.0 | Dear Alminkew: Thank you for staying with us and allowing us to be your: "Home Away From Home." Also many thanks for taking a moment to write a review so that other people will know what to expect when they pull up to our hotel. May all of your travels be happy and safe ones! Barbara K / GM |
I cannot even begin to describe how amazing the management and staff at this hotel are! My husband and I drove 12 hours to Asheville looking forward to resting at the hotel. When we arrived we found (through no fault of the hotel) that our reservation had been cancelled. Brian and his manager Curtis went above and b... | 5.0 | Dear ChristinaMae: I totally agree both Curt & Brian represent what we strive for with all of our team members, that they are empowered to take care of our guests and make them feel at home, so that they can have a great time while they are staying with us. Thank you for your review, you can be certain that they as we... |
As a new honors' member of the Hilton brand, I have enjoyed the hotels during our snowbird journey. The bar for quality in all of the hotels are set high. I know that the guest rooms will be clean, well-appointed and modernized. The rooms smell fresh and the A/C units are quiet. Friendly staff make the experience even... | 4.0 | Dear margit: Thank you for becoming an Honor’s Member! As you travel you will find that we have consistent quality and service standards. Welcome to our family. May all of your travels be wonder filled. Barbara K / GM |
The staff was professional and efficient. Great service. Hotel was located within 15 minutes of Biltmore Estates. The hotel is new, the rooms were clean and the beds were comfortable. The complimentary breakfast was good. | 5.0 | Dear Nomad Thank you for taking a moment to review our hotel. We always appreciate our guests comments letting us know from their perspective how we are doing. Wishing you safe travels wherever your journey takes you. Barbara K / GM |
This is a relatively new hotel, and it shows in the how clean and fresh the lobby, and rooms are. The breakfast was fine, as well. This is a great hotel for the price, and very convenient as it's close to shopping, restaurants, and the highway. | 5.0 | Dear Mike B: Thank you for letting the TripAdvisor world know your thoughts about our hotel. A lot of our guests like the easy access to I-26 as well as being close to some great local restaurants. Travel well this year wherever you go. Barbara K / GM |
Stayed as part of a large tour group. They were very welcoming, with drinks and cookies upon our arrival. They were always at the desk, and offering service in any way possible. The rooms were amazing, as were the BEDS.....best I had in 10 days of touring! This is a beautifully decorated hotel! The breakfast was also v... | 5.0 | Dear bmk: We love our tour groups, thank you for liking what you experienced with us! We hope that your travels bring you back through Asheville! We will be here ready for you with a smile on our faces and our famous “Cab do” Attitude. May all of your travels be happy ones. Barbara K / GM |
We had a great trip. There was excellent customer service, and we especially enjoyed our experience with Darrell. The rooms were clean and the brand new venue was very impressive. The kids enjoyed the heated pool. | 5.0 | Dear eze: Your review is very appreciated, Darrell and our entire team love helping our guests by making them feel welcome. May the rest of this year bring you and your family happiness and adventures! Barbara K / GM |
My wife and I were traveling through Asheville on our way to Georgia. When attempting to book online we kept losing service in the mountains. I went ahead and called and Kareem didn’t hesitate to hold a room for us. When we arrived 30 mins later he was at the desk with a welcoming smile even though it was late. He chec... | 5.0 | Dear Bthompson: Kareem, along with the rest of our team is focused on what our guests needs are and try their best to help. We all believe that is a big part of what our hotel is about, not only providing a beautiful hotel with clean rooms but service for our guests. Thank you for mentioning that and your review! Have ... |
Top notch, clean, and great location. Breakfast was delicious and everything was great. We got a complimentary upgrade, too. The hotel is new and clean. We enjoyed our stay. It was a nice few days away. | 5.0 | Dear Melissa: Always nice to get away for a few days to unwind. Thank you for selecting our hotel. Your positive review is very appreciated, everything that we do is focused towards our guests comfort and enjoyment. Here’s to many more nice days away! Barbara K / GM |
Everyone had a smile on their face! This newer hotel is outstanding, beautiful, super clean and the customer service is excellent!! Highly recommend this hotel to anyone staying in the area. It's also very close to the HIghway!! | 5.0 | Dear Relax: It never gets old hearing that our guests are loving our customer service! Thank you so very much. We do have quick access to I-26 if you are headed North or South of Asheville this is the place to stay. You are much appreciated for allowing us to serve you we do not take that lightly. Safe travels to yo... |
6 month new modern Hampton Inn Nice property fully equipped exercise room. Patio area is nice. Staff that wants to help your stay a pleasant one. My room was very clean. Will stay here next time through on business or pleasure | 4.0 | Dear denniscourtlande: Thank you for your concise review of our hotel, staff and that you will return because of what you experienced while with us. Safe travels to you when traveling on business or pleasure! Barbara K/ GM |
My husband often stays at Hampton Inns and we usually stay there when we travel as a family. Always great. However... This Hampton Inn was by far the friendliest ever. From the employee in the elevator, the breakfast ladies, to the two different gentlemen employees who greeted us in the hall as we were departing. Great... | 5.0 | Dear SusieL. I always enjoy reading when my guests love our friendliness! I sometimes think that is missing a lot today in our world, so I love that we are able to honestly give that to our guests out of the love that we have for our hotel ad what we do every day. Have a wonderful Spring blooming with joy. Barbara K... |
Very friendly staff!!! Amanda at the front desk was super helpful with tips and maps of things to do in the Asheville area. The proximity to the city and Biltmore was perfect. Comfortable lobby and the exercise room was small but very adequate. I would recommend this property to others! I'm glad we chose Hampton I... | 5.0 | Dear Ibstewart: On Behalf of Amanda and our entire Team we thank you for allowing us to be your "Home away from home" while you were in Asheville. We take great pride in our hotel and what we have to offer. Your review is much appreciated and we hope to see you again very soon. As Spring comes into her full glory en... |
Convenient location with easy access to Biltmore, outlet mall, and interstate. Great, clean, new location. We only stayed one night, wish we had time to stay longer as it was a comfortable and nice hotel, convenient to all. | 5.0 | Dear Vanessa C.: Happy that you liked what you experienced when you stopped at our hotel, sad that it could only be for one night! Rest assured that whenever you return to Asheville we will be here for you with the same cleanliness, quality & service. Travel well this year. Barbara K / GM |
We were in Asheville North Carolina for one night. Found this Hampton Inn Suites the perfect place to stay for 2 tired travellers looking for a quiet place to stay. Kareem at the front desk was so helpful and patient with my wife and I. We felt right at home.Thanks Kareem! There are plenty of restaurants and shopping ... | 5.0 | Dear Andrea C: Your review is much appreciated. I know what it is like to be traveling then at the end of a long day trying to find a nice hotel to rest and enjoy your evening. I am glad that we were that place for you. Kareem does a wonderful job connecting with our guests and making them feel at home, on behalf of... |
We stopped in Asheville recently after a long day's drive en route to Charleston. We always use Hampton Inn as they are consistently good quality and value for the money. The Hampton Inn Biltmore recently opened...I believe in Nov 2018...and was clean, modern and in a great location, despite some road construction near... | 5.0 | Dear Wendy: What a great review! I love reading that we were able to get you into our last room the evening that you were passing through. Thank you for describing our hotel in such great detail. My Team and I love being able to help people whatever they need and I think that shows by the pride that we take in our be... |
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