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Robin is wonderful! Great customer service. This hotel is very clean and nicely decorated. Bed is comfortable; bathroom spacious for a hotel. Will definitely stay here again if we are in the Asheville area. | 5.0 | 595pattyb, Thank you for your great review of our hotel! It's great to hear that you enjoyed your stay with us and that Robin was wonderful. I'll be sure to share your comments with the team and we look forward to your next trip out here! Best Wishes, Cassie P - GM |
my husband and I are celebrating our 35th wedding anniversary and we chose Asheville. we drove the Blue Ridge Parkway from Charlottesville VA, visited Biltmore and enjoy the beautiful city of Asheville. We love the hospitality, cleanliness & dedicated staff here at the Hampton Inn. Leo did an exceptional job in our roo... | 5.0 | Ann Marie S, Thank you for your kind words regarding our hotel and team! We're glad to see that you enjoyed your stay with us and that Leo did a great job on the room! I'll be sure to share your comments with the team and we hope to see you again next time you're in the area. Best Wishes, Cassie P - GM |
We were visiting family in Asheville and stayed at this Hampton Inn 9/24-9/27. We preferred to eat breakfast in our room and noticed there was only one chair. We asked the desk clerk if someone could put an extra chair in our room. She agreed that this was a simple request and assured us there would be a chair put in ... | 2.0 | Thank you for providing your feedback regarding your recent stay with us. I sincerely apologize that we fell short during your stay regarding your request for an extra chair in the room. I have spoken with the evening manager regarding this issue so it won't happen again, as well as providing our 1005 Guarantee for y... |
Outstanding customer service - The staff at this location was some of the most professional and polite individuals I have ever met. Especially Aaron and Caroline. Specifically to Aaron I just want to say thank you for your wonderful conversation and customer service. You made my day. Thank you for your service and ma... | 5.0 | Nissa P, Thank you for your great review of our hotel! It's so great to see that you enjoyed your stay with us and that Aaron & Caroline made your stay that much better! I will be sure to share your comments with the team! Best Wishes, Cassie P - GM |
At checkin you would think the front desk would warn you before you commit to a 2 night stay that the road outside would be hammer drilling and Jack hammering 10 pm to 6 am during your sleep. If something was out of norm the guest has a right to know before signing a commitment to pay, right? | 1.0 | tammy132021, Thank you for providing your feedback regarding your recent stay with us. I sincerely apologize that we fell short during your stay. Unfortunately the road construction crews do not provide us with their schedule of work being done so we were not aware that they would be repaving the road that night, or... |
We stayed two nights in a corner king room on the 6th floor. The room furnishings were that of a higher star hotel - comfortable, clean and functional. The hotel seems to be very new. Breakfast was good and service was great! Highly recommend. | 5.0 | Motsaball, Thank you for your review of our hotel! We're so glad to see that you enjoyed your stay with us and we hope to see you again next time you're in the area! Best Wishes, Cassie P - GM |
The hotel is new and clean. Robin, from the Front Desk, was the difference in this trip. I was supported and very well informed about Asheville, dinning, visiting, places to go, thing todo. She is so kind and knows everything about Asheville. The perfect person to be in contact with “lost guesses” like me. She help t... | 5.0 | Elmo B, Thank you for your great review of our hotel and team! I'm so glad to see that Robin made your stay with us that much better and that she was able to give you plenty of tips on what to do while in town! We hope to see you again sometime. Best Wishes, Cassie P - GM |
We thoroughly enjoyed our 8 day relaxing stay at this Hampton Inn~Asheville. The location is perfect & directly across from the outlet malls. The staff are superior & remember us & our 3 boys from our multiple visits since they opened several years ago. Special thanks to the leadership of Cassie & Aaron. Even our 3 boy... | 5.0 | nmmolly2015, Thank you for your wonderful review of our hotel. We truly appreciate your kind words regarding our hotel and team. We always look forward to your stays with us! We hope to see you again soon! Best Wishes, Cassie P - GM |
Great hotel, very clean and everything looks updated. Darrell and Katy had an excellent breakfast. Thanks to Katy for the delicious food and to Darrell for his help! When we checked in the young lady asked where would we like our room. Thanks to her! | 5.0 | Mattmommom, Thank you for your kind words regarding our hotel and staff! It's great to see that you enjoyed your stay with us and I will be sure to share your review with our entire team. We hope to see you again sometime! Best Wishes, Cassie P - GM |
This hotel provides a good example of how a hotel should be managed. Every staff member that I came in contact with was helpful, cheerful and seemed to enjoy what they were doing - that to me is a reflection of good management. I wasn't surprised to find everyone at the hotel so accommodating when I arrived since I ha... | 5.0 | JohnTampaBay, Thank you for your great review of our hotel! I'm so glad to see that you enjoyed your stay with us and that our team was able to take care of you while you were here! We hope you'll come back and visit us. Best Wishes, Cassie P - GM |
My check in was one of the best I can remember in a very long time. I felt welcomed and valued by not only the individual checking me in but by everyone behind the counter. My room was amazing and the location was so peaceful that even as light sleeper, I did not hear a sound which was a pleasant surprise considerin... | 5.0 | scarymor, Thank you for your kind words regarding our hotel! We always strive to provide the best service for our guests and it's rewarding to hear when we have succeeded! We do hope you'll stay with us again next time you're in the area. Best Wishes, Cassie P - GM |
Have stayed here for many many work trips. The hotel is always so accommodating, the staff is sweet, and they truly make you feel at home. The rooms are always kept clean - and if there is any issue or something not to your liking, they are quick to fix the problem or accommodate you the best way possible. Huge thank y... | 5.0 | KJostByrne, Thank you for your great review of our hotel! We're so glad to see that you enjoyed your stay with us and that Robin was able to take care of whatever you needed during your stay! We look forward to seeing you again next time! Best Wishes, Cassie P - GM |
This was a great place to stay in Asheville. In a quiet neighborhood, yet close to downtown, easy access to interstate. Clean rooms, friendly staff. Hot breakfast every morning. We loved the patio area, and the fire going on the patio. We sat out there every evening and enjoyed a glass of wine and game of cards. Would... | 5.0 | 520jennyl, Thank you for your great review of our hotel! I'm glad to hear that you enjoyed your stay with us, especially our patio area with fire pit! It's definitely a great place to relax in the evenings. We hope to you'll stay with us again next time you're in the area! Best Wishes, Cassie P - GM |
Nice hotel. New, clean and convenient location. Comfortable room, more than adequate breakfast and friendly service. Having the Asheville outlet stores across the road is a bonus! Plus you’ll score Hilton points. Would stay here again when in the area. | 5.0 | vidskids, Thank you for your kind review of our hotel! It's great to see that you enjoyed your stay with us and our location close to the Asheville Outlets! We do hope to see you again, next time you're in the area. Best Wishes, Cassie P - GM |
Robin and Caroline at the front desk went above and beyond to take care of 2 different problems. They did it with a smile and great results. We love receiving such great customer service and will definitely come back to this hotel next time we are in the area. | 5.0 | mcdude39, Thank you for your kind words regarding our hotel and staff! We are so glad to see that you enjoyed your stay with us and that Robin & Caroline went above and beyond to take care of you during your stay with us! We look forward to your next trip out this way! Best Wishes, Cassie P - GM |
Our room was very large and comfortable with a large area for a couch and desk and a kitchen area with sink, microwave, and refrigerator. Agree with another reviewer, loved the design of the shower!! Breakfast was excellent with hot breakfast as well as fruit, hard boiled eggs and cut up fruit in individual containe... | 5.0 | ECobbGirl, Thank you for your feedback regarding your stay with us. It's great to see that you enjoyed your stay with us. We do follow all national announcements regarding when to lower the flag and if there was one missed we do apologize, it was not done with any ill intent as we did have it lowered in honor of the... |
This Hampton Inn provided clean and comfortable accommodations with a view of the Blue Ridge Mountains right off interstate 26 near the interstate 40 interchange. The staff was friendly and helpful. It was a great place to stop while traveling, but the accommodations were so nice I would consider staying at this hotel ... | 5.0 | danigirlky, Thank you for your great review of our hotel! I'm glad to see that you enjoyed your stay with us even though it was just a quick pit stop. We hope to see you again next time you're in the area! Best Wishes, Cassie P - GM |
Loved this particular Hampton Inn in Asheville...was one of the nicest and cleanest ones we ever stayed in. The breakfast was great and all the staff was pleasant and helpful, especially Robin. She gave us lots of info about the Asheville area...thank you for the suggestion to visit Waynesville. We took your advice ... | 5.0 | Travellin-Gram29, Thank you for your kind words regarding our hotel! It's great to see that you enjoyed your stay with us and that Robin was able to give you great recommendations for your stay! We hope to see you again sometime soon. Best Wishes, Cassie P - GM |
We really appreciated the modern features of this Hampton Inn. This may seem odd but I took pictures of the shower because I loved the design! There were plenty of places to hang towels as well. The overall design is exceptional. | 5.0 | NewGrammy1950, Thank you for your kind words regarding our hotel! It's great to see that you enjoyed your stay with us, especially the design of the shower! We hope to see you again next time you're in the area! Best Wishes, Cassie P - GM |
Danielle and Robin were wonderful front desk attendants and were beyond kind and friendly to us during our stay. The dedication of the staff was incredible, particularly considering there was flooding in Asheville that caused road closures. The staff stayed on and worked to help all the local folks that stopped in just... | 5.0 | chappelles2020, Thank you for your kind review of our hotel! I'm glad to see that you enjoyed your stay with us and that Danielle and Robin went above and beyond while you were here! We definitely pull together to help where we can when we have something happen in our community. We do hope to see you again next tim... |
Very nice, clean, friendly hotel. Hotel is located about 10 minutes from Biltmore. Staff is friendly, courteous and welcoming. Room was very clean. Breakfast was hot, self-serve buffet. All hotel employees were sociable, respectful a d co side rate. | 4.0 | GiddyUpNGoTravel, Thank you for your review of our hotel! I'm glad to see that you enjoyed your stay with us and hope to see you again next time you're in the area! Best Wishes, Cassie P - GM |
Mrs Felecia and Danelle were great. From Day one we have received nothing less than almost perfect service . They are an asset to team and should be recognized. I will staying at Hilton’s and partners from now on | 5.0 | Psadler1968, Thank you for your great review of our hotel and team, especially Felecia & Danielle! We are glad to have them on our team and glad that everyone else agrees as well! We hope to see you again next time you're in the area! Best Wishes, Cassie P - GM |
Nice, clean hotel with excellent customer service. Caroline and Robin were particularly friendly and helpful. We shared with them that we were going on a guided hike this morning and they said that we should also go to DuPont State Forest if our guide took us somewhere else. Well it turned out our guide DID take us ... | 5.0 | G6746FBmichaelr, Thank you for your kind words regarding our hotel and team, especially Robin & Caroline! We are lucky to have them on our team and are glad to see that they made some great recommendations while you were here! We hope to see you again next time you all are in the area! Best Wishes, Cassie P - GM |
We stayed here for four nights in August of 2021. The property is just off Brevard road, directly across from the Asheville outlets. It has easy access to I-40 and I-26. Also, downtown Asheville is within a short drive as well as the Biltmore depending on traffic. The property is super clean and the staff is extra fr... | 5.0 | Mailcommando, Thank you for your wonderful review of our hotel! We're so glad you enjoyed your stay with us and all of our amenities as well as our location! We hope to see you again! Best Wishes, Cassie P - GM |
The location was convenient to my job site. The room was clean and quiet. The breakfast was diverse. The coffee was always filled and hot. The bed comfort was average. The staff was friendly and helpful. | 5.0 | heathsam, Thank you for your kind words regarding our hotel! We're so glad to hear that you enjoyed your stay with us. We hope to see you again next time you're in the area! Best Wishes, Cassie P - GM |
Thanks for all the great recommendations Robin!! We enjoyed our stay; The sliding rock was super fun. The hotel was kept clean and we really enjoyed the ice machine for our cooler. The Biltmore manner is also a must see, thanks again we will be back! | 5.0 | Nickpric3, Thank you for your great review of our hotel! I'm glad to see that you enjoyed your stay with us and that Robin was able to give you great recommendations to help make your vacation the best! We hope you'll stay with us again next time you're in the area! Best Wishes, Cassie P - GM |
Super clean, excellent location and the staff is top notch. Robin was super helpful! Tuesday is the best day and Stone Ridge Tavern is always a good place to eat! We will definitely be going back real soon! | 5.0 | 993nateh, Thank you for your great review of our hotel! It's great to see that you enjoyed your stay with us and we look forward to your next visit! Best Wishes, Cassie P - GM |
New and clean hotel. Great check-in experience. The breakfast was the star of the show. Great selection and clean. Darrell was a great host. He was friendly and willing to get us anything we needed. What a great night and breakfast. | 5.0 | efaris, Thank you for your kinds words regarding our hotel! I'm so glad to see that you enjoyed your stay and met our team member, Darrell! We are definitely lucky to have him as part of our team! We hope to see you again next time you're in the area. Best Wishes, Cassie P - GM |
Caroline and Felicia were very helpful. I found the hotel to clean and well appointed. They have a pool, a bar and outdoor fireplace. Lots of parking available all around the hotel. Thank you ladies for helping in making our stay enjoyable. Would definitely stay there again! | 5.0 | Colleen H, Thank you for your review of our hotel! It's so great to see that you enjoyed your stay with us and that Caroline & Felecia were helpful while you were here. We hope you'll stay with us again next time you're in the area! Best Wishes, Cassie P - GM |
My family stayed at this hotel for one night after visiting the Biltmore. Beautiful view from hotel and a newer building. Lobby is very nice. Breakfast is the standard Hampton inn breakfast. Pool was nice. When we checked into our room it had obviously not been cleaned. Bed all rumpled and not made and bathroom not cle... | 5.0 | vcedell, Thank you for your review of our hotel! I hate to see there was an issue with the first room you checked into, but I am glad we were able to get it resolved right away for you. This is definitely not typical for our hotel and we have made sure to address it with the staff so it does not happen again. We ho... |
This hotel is brand new and it is beautiful. It is in a safe location and we wouldn’t hesitate to stay again. The rooms are clean and it is decorated very tastefully. We wish all the hotels we stayed in were this nice! | 5.0 | dclark3130, Thank you so much for your kind words regarding our hotel! We're so glad to see that you enjoyed your stay with us and we look forward to seeing you again next time you're in the area! Best Wishes, Cassie P - GM |
This place is very well taken care of and was very clean. It’s located close toy here entrance to the Blue Ridge Parkway, which is a drive we highly recommend making time for, and also close to a variety of eateries. The attendant who checked us in, Robin, was very friendly and gave our family some restaurant recommend... | 5.0 | grhodes2, Thank you for your great review of our hotel! I'm glad to see that you enjoyed your stay with us and that Robin made great recommendations while you were here! The Blue Ridge Parkway is a great drive, especially with the entrance right down the road from us. I will be sure to share your comments with the ... |
We enjoyed our visit. Took a trolley ride very informative. To pricey to do the Biltmore property. Loved the General Store.Did a lot of walking. Enjoyed sitting at the pool and eating at local Restaurants. Drove to Black Mountain also very nice. | 5.0 | roeberka, Thank you for your awesome review of our hotel! It's great to see that you enjoyed your stay with us. The Trolley is always a great way to experience Asheville! We hope to see you again next time you're in the area! Best Wishes, Cassie P - GM |
The property is very convenient to the interstate and other amenities. My wife likes the mall across the road and I like that they put us on the back of the hotel away from the main road because I'm a light sleeper and work from the hotel room all day. Robin was very helpful! You can't go wrong with this one! | 5.0 | nate1970, Thank you for your review of our hotel! I'm glad to see that you all enjoyed your stay especially our location and the room location. I will be sure to share your comments with the team, especially Robin! We hope to see you again sometime soon! Best Wishes, Cassie P - GM |
We wanted to let you know that Darrell the breakfast helper was FANTASTIC!!! He was helpful, courteous and went out of his way to make us happy and content! When he wasn't there, you could tell! Breakfast items were not out and ready for us, we had to ask or wait a bit. | 5.0 | faithc258, Thank you for your great review of our hotel! It's so great to see that you enjoyed your stay with us. Thank you for your kind words regarding Darrelly, he is definitely a star and we are glad to have him on our team! I will be sure to share your comments with the team! We hope to see you again next tim... |
I called few hours before we checked in and requested to check in before 2pm. Also asked for a walk in shower for my disabled husband and everything was granted in a timely manner. Our room looks like a suite, super clean and smells good. The breakfast has plenty of selections with fresh fruits available. We will defin... | 5.0 | crtnurse2021, Thank you for your kind words regarding our hotel! I'm so glad to hear that you enjoyed your stay and that we were able to meet your requests for check in and room type. We look forward to seeing you next time! Best Wishes, Cassie P - GM |
It was a quick one night stay but this place hits the mark all around. Clean, modern, easy check in, speedy service, bar available until 10pm, great breakfast. I was more than happy with this choice for the 6 of us (2 adults and 4 kids under 10). Couldn’t have been any better. | 5.0 | TheMurrayFam, Thank you for your kind words regarding our hotel! We're so glad to see that you enjoyed your stay with us and the amenities we have available. We hope you'll visit us again next time you're in the area! Best Wishes, Cassie P - GM |
Nice location, very nice, spacious and clean common areas and rooms. COVID precautions were in place especially at breakfast buffet unfortunately no guests used the gloves that were readily available. Very nice hotel will definitely stay here again. | 5.0 | motmot21mw, Thank you for your review of our hotel. I'm glad to see that you enjoyed your stay with us despite not everyone following the safety protocols put in place. We do try our best to make sure we are providing a safe environment for our guests. We look forward to seeing you again next time you're in the are... |
I travel a lot for work. A LOT. I always stay at Hilton properties as I became a HHonors member years ago. I prefer to stay at Hamton Inns as they are much more like what I prefer for business travel. I do not need, or want, white glove service when travelling for work. But I do have some expectations. This parti... | 5.0 | NathanCHarris, Thank you for you wonderful review of our hotel! It's so great to hear that you enjoy staying with us every week, we are glad that you continue to choose us when you're in the area. I will be sure to share your comments with the team, especially Mary & Robin! We look forward to seeing you next time. ... |
We enjoyed our visit and will continue to choose Hampton Inn. Facilities were very nice. A couple of negatives - the pool water was cloudy and had an extremely strong chlorine smell. Several of the breakfast items ran out early. | 4.0 | Susan H, Thank you for providing your feedback regarding your stay. I apologize that you encountered an issue regarding our pool water, we did have a chemical imbalance due to the number of people utilizing the pool that weekend. We were able to get it corrected the following day. Again, thank you for your feedback... |
This hotel is beautiful and feels new. Our room was so clean and large. Our family loved the pool. Darryl, who served us breakfast was so great and helpful! We did a day at the Biltmore and it was not far from there. We had a great experience here! | 5.0 | Lindsjoy24, Thank you for you kind words regarding our hotel and staff! I'm glad to see that you enjoyed your stay with us, especially the pool and breakfast! We hope to see you again next time you're in the area. Best Wishes, Cassie P - GM |
I would give more stars if I could. Elicia greeted us as we walked into lovely upbeat decor and a pleasant vibe. Check in was easy and we were offered a room switch so my daughter could have a room with a view! Now that’s amazing service. Lovely rooms, vey clean feel. Nice breakfast and dining areas felt pleasant. Lov... | 5.0 | triciaj208, Thank you for your great review of our hotel! I'm so glad to hear that you enjoyed your stay with us and that we were able to get you in a room with a view! We look forward to seeing you again! Best Wishes, Cassie P - GM |
I travel a lot, I mean A LOT. I primarilty stay at Hilton properties so I've found the good and the bad. I am in the Asheville area every single week and have been staying at this property every week. I have found the staff to be exceptional in every single interaction. The rooms are always very clean and the front... | 5.0 | NateIsTheName, Thank you for your wonderful review of our hotel! We are glad to hear that you enjoy staying with us every week! Thank you for your kind words regarding the team, I will be sure to share your comments with them, especially Robin & Tim! Best Wishes, Cassie P - GM |
This is probably the nicest Hampton Inn I’ve ever stayed at. The views of the mountains are great, the room was far nicer than your standard Hampton, and the service was exceptional. The suite had more room than any other Hampton I’ve stayed at and it was on the corner so there were windows all around to see the mount... | 5.0 | Scenic41523233540, Thank you for your kind words regarding your stay with us! We are glad to hear that you enjoyed your stay and we hope to see you again next time you're in the area! Best Wishes, Cassie P - GM |
Perfect from start to finish. Customer service, rooms, location are perfect. We always use Hilton properties, This is the nicest Hampton and all others will be compared to this location. You are close to stores, sight seeing and lots of food to try in Asheville! Don’t guess, just stay here | 5.0 | coolmomtrek, Thank you for your wonderful review of our hotel! I'm so glad to hear that you enjoyed your stay with us. We look forward to seeing you again if you're ever back out this way! Best Wishes, Cassie P - GM |
My fiancé and I arrived in town early and wanted to check in. Danielle and Robin were so pleasant and made sure we had everything we needed. They went over and beyond by checking into us having an upgrade for our stay. Hampton Inn of Brevard in Asheville should consider themselves lucky to have those two angles willing... | 5.0 | katherinepS4732GG, Thank you for your kind words regarding our hotel and team, especially Danielle and Robin! We are definitely lucky to have them as part of our team and we truly value their hard work and great attitudes! I will be sure to share your comments with the team and we hope to see you again if you are ev... |
We booked a block of rooms at this facility for our daughter’s wedding and it was perfect for the occasion. It was convenient to both Asheville and Hendersonville(where the wedding was held).The hotel was clean and the staff was so friendly, pleasant, and helpful. The lobby/dining area is very nice and was a great plac... | 4.0 | jerseygirl8081, Thank you for providing your feedback regarding your stay with us. It's great to see that you enjoyed your stay and our convenient location. While we do not have in room safes we do have safes in our back office that are locked with two keys so you can be assured that your items cannot be accessed un... |
As always Hampton’s never disappoint. Very modern decor, loved the curve shower doors. Very reasonable rates with a hot breakfast too. Lots of USB ports in the room too. Lots of businesses around. Lots of places to eat within 15 minutes of place. | 5.0 | Blessed5402, Thank you for your review of our hotel! It's great to hear that you enjoyed your stay with us and our decor. We hope to see you again! Best Wishes, Cassie P - GM |
From the time we got our keys late on a Wednesday night (5/19) until we left the next day, Tim was as gracious , kind and courteous as possible. After a long afternoon and evening headed to SC we spent the night in Asheville. The next morning after a nice hot , flavorful breakfast I suddenly realized I had lost my ip... | 5.0 | Bruce N, Thank you for your glowing review of our hotel! I'm glad that Tim was able to assist you quickly so that you could find your phone. I will be sure to share your comments with the team, especially Tim! We hope to see you again next time you're in the area. Best Wishes, Cassie P - GM |
Wonderful property Professional and friendly staff Great COVID precautions We are Rewards members and will be there again on our back snd forth to and from FL The desk staff was so accommodating The Room was immaculate as we are used to with Hampton Inn | 5.0 | Janice C, Thank you for your great review of our hotel! I'm glad to see that you enjoyed your stay with us and that the team was friendly and accommodating. We look forward to seeing you next time you're here! Best Wishes, Cassie P - GM |
After we checked in, we started to get settled in when we discovered our second floor room was facing an industrial work zone with jackhammers, compressors, and other heavy equipment that were going to be used all night. Upon contacting Danielle at the front desk regarding this problem, she took immediate action to mo... | 5.0 | Airman4Life, Thank you for your wonderful review of our hotel! I hate to see that they first room you checked into was not up to par for you, but I am very glad to hear that Danielle was able to quickly fix the issue for you! I will be sure to share your comments with the team, and we hope to see you again next time... |
Exceptional in cleanliness with crisp decor and delightful customer service. I used the keyless, Hilton phone app for check-in and it was smooth. The air-conditioning unit was much quieter than most hotel systems. I highly recommend this hotel for ease, comfort, and convenience. | 5.0 | 77whitleyg, Thank you for your great review of our hotel! It's always great to see when our guests enjoyed their stay with us. We hope you'll be back next time you're in the area! Best Wishes, Cassie P - GM |
The hotel is easy access to the Blue Ridge Parkway. They have a bar open. in the evenings which is nice when you come in tired. Not too many restaurants in area but short drive to good ones. No place to run but they have a gym with treadmill. Had 2 Tesla chargers | 5.0 | runlaw, Thank you for your feedback regarding your stay with us. We're glad to see that you enjoyed your time here! We hope to see you again in the future. Best Wishes, Cassie P - GM |
Greg hotel. Great room. Across from outlets. Discount shoe mega store up the street. Mountains 15 minutes. Love Asheville. Pool was good. Exercise room clean. Only annoying part was there was a baseball tourney so a bunch of 10-13 year olds running around the hotel being loud and annoying | 5.0 | spikerga, Thank you for your review of our hotel! It's great to see that you enjoyed your stay with us and our location. We hope to see you again soon! Best Wishes, Cassie P General Manager |
Hotel staff was great. They have triple-filtered mountain water. No one else in my party cared about this but I filled up my water bottle multiple times. :) They have a nice little firepit outside -although it faces a parking-lot it's still a nice little area with seating. Small pool- faces a parking lot. They were doi... | 4.0 | expansiveworld, Thank you for your review of our hotel. It's great to see that you enjoyed your stay with us and the extra amenities we have available. We hope to see you again! Best Wishes, Cassie P General Manager |
This hotel is very nice and clean. Very well maintained and comfortable. The location is great with fast access to the interstate, grocery store, shopping and food options. I would stay here again, and I look forward to it. | 5.0 | branash13, Thank you for your great review of our hotel! I'm so glad to see that you enjoyed your stay with us. We look forward to seeing you again next time you're in the area! Best Wishes, Cassie P General Manager |
Trip was for personal reasons. The staff was friendly and ensured our safety due to Covid concerns. Well lit parking lot and plenty amenities made our stay enjoyable. Elevators worked and fast. Mask rules were enforced | 5.0 | 90bob2021, Thank you for your kind words regarding our hotel! It's great to see that you enjoyed your stay with us and felt safe with the extra measures we are taking. We hope to see you again next time you're in the area! Best Wishes, Cassie P General Manager |
Clean, newer facility. Six floors I believe. Indoor pool. Great breakfast and friendly and efficient staff from the check in and out. Location in Asheville was great. Close to restaurants and shopping. | 5.0 | CincyTC1, Thank you for your review of our hotel! It's great to see that you enjoyed your stay with us! We hope to see you again! Best Wishes, Cassie P General Manager |
A hidden gem very close to Asheville at a reasonable price! Modern and comfortable! Robin and Caroline at the front desk provided excellent service, & recommended Apollo Flame Bistro for dinner nearby. Great food and service, and even a 10% discount for staying at the hotel. Mary in housekeeping was courteous as well. ... | 5.0 | emersone969, Thank you for your kind words regarding our team and our hotel! We're glad to see that you enjoyed your stay with us. We hope to see you again next time you're in the area! Best Wishes, Cassie P General Manager |
I only had a reason to interact with the front desk staff 2 times. Once we asked if we could have an extra chair in our room, and was told no, because of fire code. The same room I could have a role away bed or crib in. 2nd I asked a front desk staff member if they had any soda somewhere, as there was none in the cante... | 2.0 | thomasrchipman, Thank you for sharing your feedback with us. We are very sorry to learn that your experience was atypical and did not exceed your expectations. We work hard to ensure that our guests leave happy and would love the opportunity to speak with you about your stay. Please call us directly at (828) 575-9593.... |
The hotel is nicely decorated and clean. It looks just like the online pictures. The staff is friendly, nice and welcoming. From the moment you arrive until you depart, you are made to feel as if your stay is the only stay that matters, yet you see that high quality customer service extended to all guests. Amber and Ka... | 5.0 | Dominice L, Thank you for your kind words regarding our hotel! We strive to ensure all our guests leave happy and it's great to hear when we succeed! I will be sure to share your comments with my team, especially Amber, Katie & Curtis. We hope to see you again next time you're in the area! Best Wishes, Cassie P Ge... |
Clean, modern, comfortable and good location. We were just passing through and this was Conveient to the interstate. The staff was very helpful. Breakfast was adequate. They seemed to be doing the best they could under COVID restrictions. | 5.0 | gisela h, Thank you for your review of our hotel! It's great to hear that you enjoyed your stay with us! We hope to see you again. Best Wishes, Cassie P General Manager |
We arrived on Monday afternoon after driving all night long. Our room was not ready and they asked if we could go and get some lunch. We really didn't wanna get back in the car after 12 hours so we asked if we could wait in the lobby. After about an hour we got to our room and it was very nice and clean. We had our... | 3.0 | 213marissao, Thank you for sharing your experience with us. I would like to apologize that we did not meet your expectations during your stay with us. We do have a Satisfaction Guarantee and that has been processed for you. This is certainly not typical of what we aim to offer and we are very saddened that this was ... |
Robin was particularly helpful with me getting my reservation and checking in. The room was wonderful, the pool was amazing, breakfast was good. Everything was just top notch. Thank you to the Hampton Team for making our family weekend memorable and pleasant! | 5.0 | LisaWood1976, Thank you for your kind words regarding our hotel and staff! I will be sure to share your comments with the team. We hope to see you again! Best Wishes, Cassie P General Manager |
Excellent hotel and wonderful staff, Lacy was very good at serving breakfast and coffee. Our room was very clean and comfortable. Great location. Love the huge walk in shower and the Hilton app to open doors. Love the location right off I-26 and across from the Outlet Mall. Many good eating places within walking ... | 5.0 | Voyage510527, Thank you for your awesome review of our hotel! I'm glad to see that you enjoyed your stay with us and that our staff made sure to take care of you while you were here. I will be sure to share your comments with our team and we hope to see you again soon! Best Wishes, Cassie P General Manager |
Lacy did a wonderful job serving breakfast and coffee with a very helpful and kind attitude. Lacy made our stay even better. The hotel was immaculate and front desk employees were very helpful. Our room was very clean and comfortable. Great location for us as we have family in Biltmore Lake area. We plan to stay a... | 5.0 | annehP1267QB, Thank you for your wonderful review of our hotel! It's great to see that you enjoyed your stay with us and thank you for the kind words regarding our team. I will be sure to share your comments with them and we hope to see you again soon! Best Wishes, Cassie P General Manager |
Room was very clean, smelled fantastic, the staff for breakfast, night and morning were all very courteous and attentive. The breakfast was very well done and very tasty. I used to travel for a living and I would say this is without a doubt one of the top hotels I have stayed in. | 5.0 | JAmyx1, Thank you for your review of our hotel! It's great to see that you enjoyed your stay with u. We hope you'll stay with us again next time you're in the area! Best Wishes, Cassie P General Manager |
When you book a Hilton property you expect a certain level of comfort and quality and this hotel exceeded that expectation. I can't say enough good things about this Hampton Inn. I'm not sure exactly when it was built but it appears to be a pretty new hotel. All Hilton properties are doing an excellent job with COVID-1... | 5.0 | jlfharv, Thank you for your awesome review of our hotel! We are so glad to see that you enjoyed your stay with us and appreciated the extra level of precautions we have put in place. We hope to see you again soon! Best Wishes, Cassie P General Manager |
This hotel is the best of the best! Great customer service, great staff, great location. The room was spotless, loved all the extra precautions for COVID. Everyone from the front desk to breakfast staff were ready and willing to help in anyway. I would highly recommend this hotel! We can't wait to stay again! | 5.0 | breesamp, Thank you for your review of our hotel! I'm glad to see that you had a great trip out here and enjoyed your stay with us! We hope to see you again soon. Best Wishes, Cassie P General Manager |
my husband and I had an amazing visit to the Hampton Inn & Suites in Asheville. We checked in and the front desk person was so friendly almost like talking to a friend. The room was beautiful. looked and smelled so fresh. the bed was spectacular, we slept like babies. The view is awesome from the 7th floor. Break... | 5.0 | cclarue52, Thank you for your kind review of our hotel. We strive to provide an excellent stay for all our guests and it's always great to see when we succeed! I will be sure to share your comments with the team. We look forward to seeing you in September! Best Wishes, Cassie P General Manager |
Took a trip to Asheville with my girlfriends. WOW! What a beautiful hotel. It is a new, really pretty hotel. I did not know Hampton Inns had bars. We enjoyed wine before dinner, I believe the bartender was Chris, he was very nice and friendly. Our rooms had been cleaned perfectly. With a group of ladies who are p... | 5.0 | laurelw452, Thank you for your wonderful review of our hotel! It's great to see that you enjoyed your stay with us, especially our bar! Thank you for your kind words regarding our team, I will be sure to share your comments with them! We hope to see you again next time you're out this way. Best Wishes Cassie P Gen... |
We stayed here for the first time on a recent visit to Asheville and this hotel is OUTSTANDING! Robin at check-in was incredibly friendly and courteous. Our room was exceptionally clean and comfortable. The other staff members Lacie and Cassie were very professional and helpful. This Hampton Inn is doing all the H... | 5.0 | R_Andrews_804, Thank you for your review and kind words regarding our hotel and team! We are thrilled to see that you enjoyed your stay with us. We continuously strive to provide the hospitality our guests deserve and we are always happy to see when we succeed. I will be sharing your comments with my team. We hope... |
I didn't have a Trip Advisor account until after this weekend. We ran up to Asheville just to get away from the 'cabin fever'. Picked this property because it was close to the outlet mall and the Blue Ridge Parkway. What a lovely property, seemingly brand new. You could tell they struggled a bit with staffing, but w... | 5.0 | AnotherNewcomer2021, Thank you for your review of our hotel! We are glad to see that you enjoyed your stay with us and thank you for your kind words regarding our hotel. I will be sure to share your comments with my team. We hope to see you again soon! Best Wishes, Cassie P General Manager |
This hotel was a perfect escape for the weekend!!!! It is a new, bright and beautiful hotel with high ceilings and great colors. The employees were the very best and made us feel right at home. They have a really cool bar that serves local brews and wine. I would totally recommend this hotel to anyone. It was absolutel... | 5.0 | Elisabeth_1178, Thank you for your wonderful review of our hotel! We are thrilled to see that you enjoyed your stay with us! We look forward to seeing you on your next trip out here. Best Wishes, Cassie P General Manager |
As a Hilton Honors member and someone who has stayed at many Hilton properties, this was by far the worst experience. Hilton’s properties are usually a great experience but this past weekend was a disaster. 1. My wife and I arrived at 2pm and check-in was 3pm. The room was not ready but the desk clerk said it would b... | 1.0 | No Exist |
We checked in about 6pm and the person at check in couldn’t be any more friendlier and accommodating. The room was pretty clean upon arrival, almost looked a little dusty like no one had stayed in it in awhile which is good in a way. The suite layout is one big room but enough room for a family of 4 with a wet bar, mic... | 5.0 | vacation920, Thank you for your kind words regarding our hotel! We are thrilled to see that you enjoyed your stay. We continuously strive to provide our guests with the hospitality they deserve and it is always fulfilling when we see that we succeeded. We look forward to seeing you all again next time you're in the... |
My wife, daughter, and our dog were traveling to see family for Christmas. When we got to this area, an insane snow storm blew through the area. The roads were basically closed and we were not able to drive any further. The problem was our dog. This particular property doesn’t accept anything but service animals so... | 5.0 | williamgC8717KA, Thank you for your kind words regarding our hotel! We are pleased to see that you enjoyed your stay with us and that you were able to make it off the road safely. I will be sure to share your comments with the team, especially Angie. We hope to see you again next time you're in the area! Best Wish... |
Hotel was exceptionally clean and well decorated. We had some issues with booking.com and called the hotel before arrival to fix. Angie and staff were so accommodating! They went above and beyond.when we needed something,whether towels,or just some suggestions on food and stuff to do in the area,they were spot on. Even... | 5.0 | jennifercJ1989UY, Thank you for your wonderful review of our hotel! We're so glad to see that you enjoyed your stay with us even with the extra precautions due to Covid. I will be sure to share your comments with the team, especially Angie! We hope to see you again if you come back to visit the area! Best Wishes, ... |
Beware of booking, staff and uncleanliness of room. There were hairs on sheets and bathroom walls. The room was small with inadequate lighting. We were not asked about housekeeping during stay. We had to ask for towels. Afternoon coffee was cold. Limited breakfast with only Raisin Bran for cereal choices. The mo... | 1.0 | ddc1152, Thank you for providing your feedback regarding your stay with us. We always strive to an outstanding experience for our guests while they are here. I sincerely apologize that we fell short during your stay and would welcome the opportunity to speak with you about some of the items you mentioned. You are w... |
What are these, paid reviews? I’ve been a HHonors member for the longest time and done quite a bit of travel in my days. This hotel has the rudest, most incompetent management I’ve ever seen. That would be Curtis and one other lady (though not Robin, she was working but I didn’t speak with her). BE CAREFUL booking r... | 1.0 | lindsaypl2310, Thank you for providing your valuable feedback regarding your recent stay with us. Please allow us to apologize for any misunderstanding that might have occurred while you were here. As we discussed, federal and state per diem government rates are offered to those travelling on official government bus... |
My wife and I stayed at this Hampton Inn on a recent trip to Asheville and we both enjoyed found the hotel to be comfortable and the staff to be friendly and helpful. The location was convenient for us but there weren't as many restaurants close by as we expected. This is also a good place to stay if you're going to ... | 4.0 | Ron C, Thank you for your review of our hotel. It's great to see that you enjoyed your stay with us and your visit to Asheville. We hope to see you again next time you are out this way! Best Wishes, Cassie P General Manager |
Our family Came to Asheville to go to Biltmore hotel for Christmas. Before arriving I called hotel and spoke with the nicest young lady named Christina who was very helpful; when we arrived she was there to assist us with all our needs. Our family travels a lot and normally stays at Hyatts but we will definitely be ret... | 5.0 | Z4503ZXlaurap, Thank you for your kind words regarding our hotel and our staff, especially Christina. We are always eager to hear about our guest's experiences staying with us, and it's great to see that you enjoyed your stay with us! I will be sure to share your comments with the team. We look forward to your next... |
Friends shopping trip and appreciated a comfortable bed after all the walking. Robin was great at front desk in helping us with a room we could appreciate. She also took care of aggravating task of splitting the bill for sharing the room. I appreciate she was very professional and friendly. | 5.0 | VickersVJ, Thank you for your kind words regarding our hotel and our staff, especially Robin! It's always great to see when a guest enjoys their stay with us. I will be sure to share your comments with the team. We hope to see you again next time you're visiting Asheville! Best Wishes, Cassie P General Manager |
My girlfriends and I stayed just one night, but our room was very clean and well stocked, the breakfast in the morning was great, even with Covid. I had stayed at a Hampton Inn in another city where all we got was a boxed breakfast which left me still hungry. This breakfast was wonderful! And we got a really good re... | 5.0 | Dear Debbie L, Thank you for your wonderful review of our hotel! We always strive to make sure our guests enjoy their stay with us, and it's very fulfilling when we see that we have succeeded in that. I will be sure to share your comments with the team, especially Robin! We hope to see you again if you're out visit... |
Enjoyed our stay at the Hampton. Breakfast in the morning was a little different due to COVID but Darrell took good care of us as we placed our orders each day. He referred to me as, “the man from Illinois,” since I was wearing my Illini embroidered mask. The manager was also kind enough to arrange for us to do our lau... | 5.0 | 949franklinh, Thank you for your kind words regarding our hotel and our staff! We are very proud of our team and are very happy that they delivered the hospitality you deserve. I will be sure to share your comments with the team! We look forward to seeing you next time! Best Wishes, Cassie P General Manager |
As you can see from all the positive reviews of this nice hotel, it really is a great place to stay in Asheville. Spotlessly clean, beautiful rooms, comfy beds and an excellant staff make staying here a very pleasant experience. There are also to wonderful restaurants nearby. The Moose Cafe at the Farmers Market and th... | 5.0 | louhiers, Thank you for your wonderful words regarding our hotel! It's great to see that you enjoyed your time with us and the great restaurants we have nearby. We look forward to seeing you again next time you're in the area! Best Wishes, Cassie P General Manager |
We stayed here two nights while visiting the Biltmore. This hotel did everything right, especially considering that we were in a pandemic. The hotel and the room were very clean, the staff were friendly and helpful, the beds were comfortable, the wifi worked great, and the breakfast was good considering the COVID restr... | 5.0 | Steve F, Thank you for sharing your feedback regarding your stay with us. It's great to see that you enjoyed your stay! We are definitely doing our best to operate safely during this time. We hope to see you again if you visit Asheville again! Best Wishes, Cassie P General Manager |
This Hampton is impeccably clean! My room smelled great when we came. There was a seal on the door. The bed was comfy. They are taking safety seriously. The staff is serving a hot breakfast daily to each guest as well as serving all the foods. It takes a lot of effort to do this but they realize the importance of keep... | 5.0 | Engelland-farm, Thank you for your kind words regarding our hotel! I'm so glad to see that you enjoyed your stay with us and felt safe with all of the extra precautions we have in place during this time. I do hope we'll see you again next time you're in the area! Best Wishes, Cassie P General Manager |
This hotel is obviously new or close to it and it shows. It’s immaculate and the rooms are a really nice size. The bathroom is HUGE with a nice step-in shower. The towels are nice & soft and we had plenty of them. Nice selection of channels on the TV . I liked the “no contact” room key - you simply use your phone to un... | 5.0 | sloopie1, Thank you for sharing your experience at our hotel. It's great to see that you enjoyed your stay with us and that you liked the safety procedures we have in place during this time. We hope you'll come back and visit soon! Best Wishes, Cassie P General Manager |
This may be one of the nicest Hampton Hotels we have ever stayed in. It is beautifully decorated, and the staff is very friendly and helpful. Loved the design of the bathroom sink/counter area. Spacious rooms as well. Very, very nice place to stay! | 5.0 | 373sherrib, Thank you for your kind words regarding our hotel! It's always great to hear when our guests enjoy their stay with us, I will be sure to share your comments with the team! We hope to see you again sometime! Best Wishes, Cassie P General Manager |
Lovely hotel with beautiful decor of white, gray and blue. Loved the lobby fireplace and bar area. The pool and workout area was very nice. Across from a very nice outlet mall. Easy drive to downtown Ashville. If you download the Hilton app you c a n do self check in and your phone is your room key (way cool). Only d... | 5.0 | linhen01, Thank you for your great review of our hotel! It's great to see that you enjoyed your stay with us and our decor! I do apologize that you were not satisfied with our breakfast options, we are doing our best to make sure we have plenty of options during this time, and I will be sure to take a look at what i... |
We booked a few rooms at this location for a few days as we were traveling to the area to have a small wedding in the mountains. The hotel is clean and updated; the rooms are spacious, especially the double bed suites. Everyone we spoke to at the hotel was so helpful and accommodating. After our first night, we asked t... | 5.0 | Experience609318, Thank you for your review of our hotel! It's great to see that you enjoyed your stay with us! Thank you for your kind words about our staff. We are very proud of our team and are very happy that they delivered the hospitality you deserve. I will be sharing your comments with my team, especially Ro... |
Excellent hotel on the new side but higher cost than other chains, Highly recommend as value and quality are worth the extra rate. Very covid-19 clean rooms and polices. Masks require and plenty of hand cleaning stations. Lysol sanitized rooms. Social distance rules in effect. Higher class of guests stay here who are r... | 5.0 | X7258JAchrisr, Thank you for your review! I am thrilled to see that you enjoyed your stay. We continuously strive to provide our guests with the hospitality they deserve and it is always fulfilling when we see that we succeeded. Again, thank you for your review and for being our guest. We hope to see you again soo... |
I chose Hampton Inn & Suites Biltmore Area to serve as the hub of our recent Blue Ridge Parkway excursion. Our room was a 2QN Studio Suite. There were two comfy queen beds; a decent sofa bed; desk; wet bar with refrigerator, coffee maker, and microwave; and a large bathroom. The suite offered plenty of room for my fami... | 5.0 | FYRFYTR5, Thank you for your wonderful review of our hotel! I am glad to see that you enjoyed your stay with us and our location. Our room rates do fluctuate based on demand, especially during prime leaf season! Booking early is definitely a good idea. We do hope to see you again next time you're in the area! Bes... |
Booking with Angie was a breeze and we even qualified for a discount on our rooms due to a group rate. Super clean hotel and COVID regulations were very clear and followed. The hotel is super trendy and updated. Really enjoyed the pool area and fire pit. Thank you for our stay. | 5.0 | Foxiladi2282, Thank you for your review of your stay with us. I'm glad to see that you enjoyed your stay and that Angie took great care of you when booking your reservation! We hope to see you again next time you're in the area! Best Wishes, Cassie P General Manager |
Motel was clean, comfortable, and had modern updated look. Staff was very friendly and courteous. The location is convenient to downtown and the Biltmore Estate. The Outlet Mall is just down the street and many good restaurants within a few miles. The breakfast was very limited due to the current pandemic with only... | 5.0 | fudgeman, Thank you for your review of our hotel! It's great to see that you enjoyed your stay with us, and your time visiting Asheville! We hope to see you again next time you're in the area! Best Wishes, Cassie P General Manager |
Stayed here for the weekend while visiting our daughter. Short walk to the outlet mall if your a shopper. Super clean, friendly staff and a fantastic lobby area with a small bar and with outdoor seating. Close to I-40, 240 and 26. | 5.0 | tlwilson11218, Thank you for your review of our hotel! It's great to see that you enjoyed your stay with us! I hope we'll see you again next time you're in the area. Best Wishes, Cassie P General Manager |
Checked in yesterday and even with the COVID stuff going on, it wasn't only a smooth check in but, we got checked in EARLY during Labor Day weekend!!! Hotel is beautiful, room is beautiful and most of all, every area is super clean! Here's the but; I can't remember the last time I stayed in a hotel where the Road No... | 4.0 | Mark S, Thank you for your review of our hotel! I'm glad to see that you enjoyed your stay with us, despite the road noise. We can definitely assist with the room location request next time you visit! I will be sure to share your comments with the team, especially Robin and Angie! Best Wishes, Cassie P General Man... |
My mother and I were staying at another non Hilton hotel when we arrived. It was HORRIBLE. Super loud traffic, dingy room, smelled, thin walls so you hear everything your neighbor does, no breakfast and not near area attractions. I researched several hotels in the area and found this hotel. My gosh what a beautiful hot... | 5.0 | TAB02, Thank you for your great review of our hotel! I hate that you had a bad experience at the beginning of your trip, but I am glad that we were able to help turn it around! I will be sure to share your kind words with the team, especially Robin, Elizabeth, and Mary. We hope to see you again next time you visit ... |
Room was very spacious. Bed was very comfortable. Staff was friendly. Decent breakfast. Very affordable and in a good location- only 15 min from downtown and Biltmore. Would definitely stay here again. | 4.0 | Y1280XLkimberlyg, Thank you for your feedback regarding your stay with us. I'm glad to see that you enjoyed your time here! We look forward to seeing you again next time you're in the area! Best Wishes, Cassie P General Manager |
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