Conversation_ID
stringlengths 5
5
| Customer_Message
stringclasses 15
values | Agent_Response
stringclasses 81
values | Sentiment
stringclasses 5
values |
|---|---|---|---|
C0901
|
Why una charge me â¦300 for nothing?
|
Sorry for delay, I go push the alert again
|
Gratitude
|
C0902
|
Abeg how much remain for my account?
|
Sorry for delay, I go check am now, abeg hold on
|
Request
|
C0903
|
Why una charge me â¦300 for nothing?
|
You get â¦23767 balance for your wallet
|
Positive
|
C0904
|
Abeg how much remain for my account?
|
Check your history again, I don refresh am
|
Positive
|
C0905
|
I no fit see my last transaction history
|
Kindly update your app make e work well
|
Positive
|
C0906
|
Why una charge me â¦300 for nothing?
|
Abeg go nearest branch make dem release your card
|
Positive
|
C0907
|
Thanks for help me confirm the payment earlier
|
I go help you update your number, abeg confirm am
|
Positive
|
C0908
|
Abeg I forget my PIN, wetin I go do?
|
Abeg go nearest branch make dem release your card
|
Gratitude
|
C0909
|
Thanks for help me confirm the payment earlier
|
You get â¦29922 balance for your wallet
|
Request
|
C0910
|
I get double debit yesterday, wetin happen?
|
Make I reset the system, then you try again
|
Neutral
|
C0911
|
Your ATM swallow my card o
|
Sorry for the slow speed, we dey fix am sharp sharp
|
Neutral
|
C0912
|
Abeg I forget my PIN, wetin I go do?
|
Kindly update your app make e work well
|
Complaint
|
C0913
|
Abeg my alert never come since I cash out
|
No wahala, I go send reset code to your phone
|
Gratitude
|
C0914
|
Abeg how much remain for my account?
|
Sorry for the slow speed, we dey fix am sharp sharp
|
Gratitude
|
C0915
|
Una app dey slow well well
|
Sorry for delay, I go check am now, abeg hold on
|
Gratitude
|
C0916
|
Hello, my transfer no go since yesterday o
|
I fit help you process closure, you sure say you wan do am?
|
Request
|
C0917
|
Thanks for help me confirm the payment earlier
|
Check your history again, I don refresh am
|
Request
|
C0918
|
Hello, my transfer no go since yesterday o
|
Youâre welcome, anytime boss
|
Neutral
|
C0919
|
I wan buy airtime â¦500, e no gree go
|
I fit help you process closure, you sure say you wan do am?
|
Neutral
|
C0920
|
Una dey try, I like the new update
|
Thanks plenty! We go still add more features
|
Positive
|
C0921
|
Abeg I forget my PIN, wetin I go do?
|
I fit help you process closure, you sure say you wan do am?
|
Request
|
C0922
|
Your ATM swallow my card o
|
Sorry for the slow speed, we dey fix am sharp sharp
|
Gratitude
|
C0923
|
Abeg I forget my PIN, wetin I go do?
|
Make I reset the system, then you try again
|
Gratitude
|
C0924
|
I wan close my account sharp sharp
|
Youâre welcome, anytime boss
|
Neutral
|
C0925
|
Abeg my alert never come since I cash out
|
Abeg go nearest branch make dem release your card
|
Complaint
|
C0926
|
I wan buy airtime â¦500, e no gree go
|
Kindly update your app make e work well
|
Gratitude
|
C0927
|
Una app dey slow well well
|
You get â¦27685 balance for your wallet
|
Request
|
C0928
|
I wan close my account sharp sharp
|
No wahala, I go send reset code to your phone
|
Request
|
C0929
|
Please I wan change my phone number
|
No wahala, I go send reset code to your phone
|
Positive
|
C0930
|
Abeg how much remain for my account?
|
Make I reset the system, then you try again
|
Neutral
|
C0931
|
Hello, my transfer no go since yesterday o
|
Kindly update your app make e work well
|
Complaint
|
C0932
|
The app dey log me out anytime I try login
|
I go help you update your number, abeg confirm am
|
Gratitude
|
C0933
|
I no fit see my last transaction history
|
Make I reset the system, then you try again
|
Neutral
|
C0934
|
Hello, my transfer no go since yesterday o
|
Sorry for delay, I go check am now, abeg hold on
|
Positive
|
C0935
|
Please I wan change my phone number
|
I go help you update your number, abeg confirm am
|
Request
|
C0936
|
I get double debit yesterday, wetin happen?
|
The â¦300 na service charge wey apply automatically
|
Complaint
|
C0937
|
Thanks for help me confirm the payment earlier
|
Sorry for delay, I go check am now, abeg hold on
|
Positive
|
C0938
|
Please I wan change my phone number
|
The â¦300 na service charge wey apply automatically
|
Neutral
|
C0939
|
Una app dey slow well well
|
Sorry for the slow speed, we dey fix am sharp sharp
|
Gratitude
|
C0940
|
I wan close my account sharp sharp
|
Sorry for the slow speed, we dey fix am sharp sharp
|
Gratitude
|
C0941
|
Una app dey slow well well
|
I don see am, refund go show within 24 hours
|
Neutral
|
C0942
|
Abeg how much remain for my account?
|
I go help you update your number, abeg confirm am
|
Complaint
|
C0943
|
Hello, my transfer no go since yesterday o
|
Thanks plenty! We go still add more features
|
Positive
|
C0944
|
I wan buy airtime â¦500, e no gree go
|
Sorry for delay, I go check am now, abeg hold on
|
Request
|
C0945
|
I no fit see my last transaction history
|
I go help you update your number, abeg confirm am
|
Complaint
|
C0946
|
Hello, my transfer no go since yesterday o
|
Abeg go nearest branch make dem release your card
|
Request
|
C0947
|
Abeg I forget my PIN, wetin I go do?
|
Sorry for delay, I go push the alert again
|
Request
|
C0948
|
I get double debit yesterday, wetin happen?
|
Youâre welcome, anytime boss
|
Request
|
C0949
|
Your ATM swallow my card o
|
Check your history again, I don refresh am
|
Gratitude
|
C0950
|
Please I wan change my phone number
|
Sorry for delay, I go push the alert again
|
Request
|
C0951
|
Hello, my transfer no go since yesterday o
|
You get â¦15499 balance for your wallet
|
Positive
|
C0952
|
Your ATM swallow my card o
|
Make I reset the system, then you try again
|
Gratitude
|
C0953
|
Una dey try, I like the new update
|
Sorry for delay, I go check am now, abeg hold on
|
Request
|
C0954
|
I no fit see my last transaction history
|
Kindly update your app make e work well
|
Neutral
|
C0955
|
Abeg I forget my PIN, wetin I go do?
|
I go help you update your number, abeg confirm am
|
Request
|
C0956
|
Thanks for help me confirm the payment earlier
|
Sorry for the slow speed, we dey fix am sharp sharp
|
Gratitude
|
C0957
|
Abeg how much remain for my account?
|
You get â¦44307 balance for your wallet
|
Complaint
|
C0958
|
I wan close my account sharp sharp
|
Kindly update your app make e work well
|
Complaint
|
C0959
|
Abeg I forget my PIN, wetin I go do?
|
Youâre welcome, anytime boss
|
Complaint
|
C0960
|
I wan close my account sharp sharp
|
Check your history again, I don refresh am
|
Gratitude
|
C0961
|
Why una charge me â¦300 for nothing?
|
No wahala, I go send reset code to your phone
|
Complaint
|
C0962
|
Please I wan change my phone number
|
Youâre welcome, anytime boss
|
Complaint
|
C0963
|
I wan buy airtime â¦500, e no gree go
|
The â¦300 na service charge wey apply automatically
|
Positive
|
C0964
|
Abeg my alert never come since I cash out
|
No wahala, I go send reset code to your phone
|
Complaint
|
C0965
|
Una app dey slow well well
|
The â¦300 na service charge wey apply automatically
|
Neutral
|
C0966
|
Hello, my transfer no go since yesterday o
|
Kindly update your app make e work well
|
Positive
|
C0967
|
Thanks for help me confirm the payment earlier
|
No wahala, I go send reset code to your phone
|
Positive
|
C0968
|
Una dey try, I like the new update
|
I don see am, refund go show within 24 hours
|
Request
|
C0969
|
Abeg I forget my PIN, wetin I go do?
|
Sorry for delay, I go push the alert again
|
Positive
|
C0970
|
Una dey try, I like the new update
|
Youâre welcome, anytime boss
|
Complaint
|
C0971
|
Abeg I forget my PIN, wetin I go do?
|
Youâre welcome, anytime boss
|
Request
|
C0972
|
Abeg my alert never come since I cash out
|
I go help you update your number, abeg confirm am
|
Neutral
|
C0973
|
Una dey try, I like the new update
|
No wahala, I go send reset code to your phone
|
Gratitude
|
C0974
|
I wan buy airtime â¦500, e no gree go
|
No wahala, I go send reset code to your phone
|
Complaint
|
C0975
|
Abeg I forget my PIN, wetin I go do?
|
I don see am, refund go show within 24 hours
|
Complaint
|
C0976
|
Why una charge me â¦300 for nothing?
|
Sorry for delay, I go check am now, abeg hold on
|
Positive
|
C0977
|
I wan buy airtime â¦500, e no gree go
|
Kindly update your app make e work well
|
Request
|
C0978
|
Hello, my transfer no go since yesterday o
|
Make I reset the system, then you try again
|
Complaint
|
C0979
|
Abeg my alert never come since I cash out
|
Thanks plenty! We go still add more features
|
Positive
|
C0980
|
I no fit see my last transaction history
|
Sorry for the slow speed, we dey fix am sharp sharp
|
Neutral
|
C0981
|
I wan buy airtime â¦500, e no gree go
|
I don see am, refund go show within 24 hours
|
Complaint
|
C0982
|
Why una charge me â¦300 for nothing?
|
Sorry for the slow speed, we dey fix am sharp sharp
|
Complaint
|
C0983
|
Thanks for help me confirm the payment earlier
|
The â¦300 na service charge wey apply automatically
|
Gratitude
|
C0984
|
Una app dey slow well well
|
Youâre welcome, anytime boss
|
Gratitude
|
C0985
|
Hello, my transfer no go since yesterday o
|
The â¦300 na service charge wey apply automatically
|
Complaint
|
C0986
|
Hello, my transfer no go since yesterday o
|
You get â¦37097 balance for your wallet
|
Request
|
C0987
|
Abeg how much remain for my account?
|
Thanks plenty! We go still add more features
|
Request
|
C0988
|
Your ATM swallow my card o
|
Sorry for delay, I go push the alert again
|
Positive
|
C0989
|
Please I wan change my phone number
|
Thanks plenty! We go still add more features
|
Positive
|
C0990
|
I wan close my account sharp sharp
|
Check your history again, I don refresh am
|
Positive
|
C0991
|
Hello, my transfer no go since yesterday o
|
Sorry for the slow speed, we dey fix am sharp sharp
|
Neutral
|
C0992
|
Hello, my transfer no go since yesterday o
|
I don see am, refund go show within 24 hours
|
Request
|
C0993
|
Hello, my transfer no go since yesterday o
|
Sorry for delay, I go check am now, abeg hold on
|
Request
|
C0994
|
Your ATM swallow my card o
|
Youâre welcome, anytime boss
|
Request
|
C0995
|
The app dey log me out anytime I try login
|
Kindly update your app make e work well
|
Neutral
|
C0996
|
Why una charge me â¦300 for nothing?
|
Thanks plenty! We go still add more features
|
Complaint
|
C0997
|
Thanks for help me confirm the payment earlier
|
Youâre welcome, anytime boss
|
Neutral
|
C0998
|
Thanks for help me confirm the payment earlier
|
You get â¦36689 balance for your wallet
|
Gratitude
|
C0999
|
Please I wan change my phone number
|
Abeg go nearest branch make dem release your card
|
Positive
|
C1000
|
I no fit see my last transaction history
|
I don see am, refund go show within 24 hours
|
Request
|
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