Conversation_ID stringlengths 5 5 | Customer_Message stringclasses 15
values | Agent_Response stringclasses 81
values | Sentiment stringclasses 5
values |
|---|---|---|---|
C0901 | Why una charge me â¦300 for nothing? | Sorry for delay, I go push the alert again | Gratitude |
C0902 | Abeg how much remain for my account? | Sorry for delay, I go check am now, abeg hold on | Request |
C0903 | Why una charge me â¦300 for nothing? | You get â¦23767 balance for your wallet | Positive |
C0904 | Abeg how much remain for my account? | Check your history again, I don refresh am | Positive |
C0905 | I no fit see my last transaction history | Kindly update your app make e work well | Positive |
C0906 | Why una charge me â¦300 for nothing? | Abeg go nearest branch make dem release your card | Positive |
C0907 | Thanks for help me confirm the payment earlier | I go help you update your number, abeg confirm am | Positive |
C0908 | Abeg I forget my PIN, wetin I go do? | Abeg go nearest branch make dem release your card | Gratitude |
C0909 | Thanks for help me confirm the payment earlier | You get â¦29922 balance for your wallet | Request |
C0910 | I get double debit yesterday, wetin happen? | Make I reset the system, then you try again | Neutral |
C0911 | Your ATM swallow my card o | Sorry for the slow speed, we dey fix am sharp sharp | Neutral |
C0912 | Abeg I forget my PIN, wetin I go do? | Kindly update your app make e work well | Complaint |
C0913 | Abeg my alert never come since I cash out | No wahala, I go send reset code to your phone | Gratitude |
C0914 | Abeg how much remain for my account? | Sorry for the slow speed, we dey fix am sharp sharp | Gratitude |
C0915 | Una app dey slow well well | Sorry for delay, I go check am now, abeg hold on | Gratitude |
C0916 | Hello, my transfer no go since yesterday o | I fit help you process closure, you sure say you wan do am? | Request |
C0917 | Thanks for help me confirm the payment earlier | Check your history again, I don refresh am | Request |
C0918 | Hello, my transfer no go since yesterday o | Youâre welcome, anytime boss | Neutral |
C0919 | I wan buy airtime â¦500, e no gree go | I fit help you process closure, you sure say you wan do am? | Neutral |
C0920 | Una dey try, I like the new update | Thanks plenty! We go still add more features | Positive |
C0921 | Abeg I forget my PIN, wetin I go do? | I fit help you process closure, you sure say you wan do am? | Request |
C0922 | Your ATM swallow my card o | Sorry for the slow speed, we dey fix am sharp sharp | Gratitude |
C0923 | Abeg I forget my PIN, wetin I go do? | Make I reset the system, then you try again | Gratitude |
C0924 | I wan close my account sharp sharp | Youâre welcome, anytime boss | Neutral |
C0925 | Abeg my alert never come since I cash out | Abeg go nearest branch make dem release your card | Complaint |
C0926 | I wan buy airtime â¦500, e no gree go | Kindly update your app make e work well | Gratitude |
C0927 | Una app dey slow well well | You get â¦27685 balance for your wallet | Request |
C0928 | I wan close my account sharp sharp | No wahala, I go send reset code to your phone | Request |
C0929 | Please I wan change my phone number | No wahala, I go send reset code to your phone | Positive |
C0930 | Abeg how much remain for my account? | Make I reset the system, then you try again | Neutral |
C0931 | Hello, my transfer no go since yesterday o | Kindly update your app make e work well | Complaint |
C0932 | The app dey log me out anytime I try login | I go help you update your number, abeg confirm am | Gratitude |
C0933 | I no fit see my last transaction history | Make I reset the system, then you try again | Neutral |
C0934 | Hello, my transfer no go since yesterday o | Sorry for delay, I go check am now, abeg hold on | Positive |
C0935 | Please I wan change my phone number | I go help you update your number, abeg confirm am | Request |
C0936 | I get double debit yesterday, wetin happen? | The â¦300 na service charge wey apply automatically | Complaint |
C0937 | Thanks for help me confirm the payment earlier | Sorry for delay, I go check am now, abeg hold on | Positive |
C0938 | Please I wan change my phone number | The â¦300 na service charge wey apply automatically | Neutral |
C0939 | Una app dey slow well well | Sorry for the slow speed, we dey fix am sharp sharp | Gratitude |
C0940 | I wan close my account sharp sharp | Sorry for the slow speed, we dey fix am sharp sharp | Gratitude |
C0941 | Una app dey slow well well | I don see am, refund go show within 24 hours | Neutral |
C0942 | Abeg how much remain for my account? | I go help you update your number, abeg confirm am | Complaint |
C0943 | Hello, my transfer no go since yesterday o | Thanks plenty! We go still add more features | Positive |
C0944 | I wan buy airtime â¦500, e no gree go | Sorry for delay, I go check am now, abeg hold on | Request |
C0945 | I no fit see my last transaction history | I go help you update your number, abeg confirm am | Complaint |
C0946 | Hello, my transfer no go since yesterday o | Abeg go nearest branch make dem release your card | Request |
C0947 | Abeg I forget my PIN, wetin I go do? | Sorry for delay, I go push the alert again | Request |
C0948 | I get double debit yesterday, wetin happen? | Youâre welcome, anytime boss | Request |
C0949 | Your ATM swallow my card o | Check your history again, I don refresh am | Gratitude |
C0950 | Please I wan change my phone number | Sorry for delay, I go push the alert again | Request |
C0951 | Hello, my transfer no go since yesterday o | You get â¦15499 balance for your wallet | Positive |
C0952 | Your ATM swallow my card o | Make I reset the system, then you try again | Gratitude |
C0953 | Una dey try, I like the new update | Sorry for delay, I go check am now, abeg hold on | Request |
C0954 | I no fit see my last transaction history | Kindly update your app make e work well | Neutral |
C0955 | Abeg I forget my PIN, wetin I go do? | I go help you update your number, abeg confirm am | Request |
C0956 | Thanks for help me confirm the payment earlier | Sorry for the slow speed, we dey fix am sharp sharp | Gratitude |
C0957 | Abeg how much remain for my account? | You get â¦44307 balance for your wallet | Complaint |
C0958 | I wan close my account sharp sharp | Kindly update your app make e work well | Complaint |
C0959 | Abeg I forget my PIN, wetin I go do? | Youâre welcome, anytime boss | Complaint |
C0960 | I wan close my account sharp sharp | Check your history again, I don refresh am | Gratitude |
C0961 | Why una charge me â¦300 for nothing? | No wahala, I go send reset code to your phone | Complaint |
C0962 | Please I wan change my phone number | Youâre welcome, anytime boss | Complaint |
C0963 | I wan buy airtime â¦500, e no gree go | The â¦300 na service charge wey apply automatically | Positive |
C0964 | Abeg my alert never come since I cash out | No wahala, I go send reset code to your phone | Complaint |
C0965 | Una app dey slow well well | The â¦300 na service charge wey apply automatically | Neutral |
C0966 | Hello, my transfer no go since yesterday o | Kindly update your app make e work well | Positive |
C0967 | Thanks for help me confirm the payment earlier | No wahala, I go send reset code to your phone | Positive |
C0968 | Una dey try, I like the new update | I don see am, refund go show within 24 hours | Request |
C0969 | Abeg I forget my PIN, wetin I go do? | Sorry for delay, I go push the alert again | Positive |
C0970 | Una dey try, I like the new update | Youâre welcome, anytime boss | Complaint |
C0971 | Abeg I forget my PIN, wetin I go do? | Youâre welcome, anytime boss | Request |
C0972 | Abeg my alert never come since I cash out | I go help you update your number, abeg confirm am | Neutral |
C0973 | Una dey try, I like the new update | No wahala, I go send reset code to your phone | Gratitude |
C0974 | I wan buy airtime â¦500, e no gree go | No wahala, I go send reset code to your phone | Complaint |
C0975 | Abeg I forget my PIN, wetin I go do? | I don see am, refund go show within 24 hours | Complaint |
C0976 | Why una charge me â¦300 for nothing? | Sorry for delay, I go check am now, abeg hold on | Positive |
C0977 | I wan buy airtime â¦500, e no gree go | Kindly update your app make e work well | Request |
C0978 | Hello, my transfer no go since yesterday o | Make I reset the system, then you try again | Complaint |
C0979 | Abeg my alert never come since I cash out | Thanks plenty! We go still add more features | Positive |
C0980 | I no fit see my last transaction history | Sorry for the slow speed, we dey fix am sharp sharp | Neutral |
C0981 | I wan buy airtime â¦500, e no gree go | I don see am, refund go show within 24 hours | Complaint |
C0982 | Why una charge me â¦300 for nothing? | Sorry for the slow speed, we dey fix am sharp sharp | Complaint |
C0983 | Thanks for help me confirm the payment earlier | The â¦300 na service charge wey apply automatically | Gratitude |
C0984 | Una app dey slow well well | Youâre welcome, anytime boss | Gratitude |
C0985 | Hello, my transfer no go since yesterday o | The â¦300 na service charge wey apply automatically | Complaint |
C0986 | Hello, my transfer no go since yesterday o | You get â¦37097 balance for your wallet | Request |
C0987 | Abeg how much remain for my account? | Thanks plenty! We go still add more features | Request |
C0988 | Your ATM swallow my card o | Sorry for delay, I go push the alert again | Positive |
C0989 | Please I wan change my phone number | Thanks plenty! We go still add more features | Positive |
C0990 | I wan close my account sharp sharp | Check your history again, I don refresh am | Positive |
C0991 | Hello, my transfer no go since yesterday o | Sorry for the slow speed, we dey fix am sharp sharp | Neutral |
C0992 | Hello, my transfer no go since yesterday o | I don see am, refund go show within 24 hours | Request |
C0993 | Hello, my transfer no go since yesterday o | Sorry for delay, I go check am now, abeg hold on | Request |
C0994 | Your ATM swallow my card o | Youâre welcome, anytime boss | Request |
C0995 | The app dey log me out anytime I try login | Kindly update your app make e work well | Neutral |
C0996 | Why una charge me â¦300 for nothing? | Thanks plenty! We go still add more features | Complaint |
C0997 | Thanks for help me confirm the payment earlier | Youâre welcome, anytime boss | Neutral |
C0998 | Thanks for help me confirm the payment earlier | You get â¦36689 balance for your wallet | Gratitude |
C0999 | Please I wan change my phone number | Abeg go nearest branch make dem release your card | Positive |
C1000 | I no fit see my last transaction history | I don see am, refund go show within 24 hours | Request |
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