Conversation_ID
stringlengths 5
5
| Customer_Message
stringclasses 15
values | Agent_Response
stringclasses 81
values | Sentiment
stringclasses 5
values |
|---|---|---|---|
C0801
|
Abeg I forget my PIN, wetin I go do?
|
Abeg go nearest branch make dem release your card
|
Request
|
C0802
|
I no fit see my last transaction history
|
Sorry for delay, I go push the alert again
|
Request
|
C0803
|
Hello, my transfer no go since yesterday o
|
Kindly update your app make e work well
|
Positive
|
C0804
|
I wan close my account sharp sharp
|
You get â¦4110 balance for your wallet
|
Complaint
|
C0805
|
I no fit see my last transaction history
|
Make I reset the system, then you try again
|
Positive
|
C0806
|
Abeg I forget my PIN, wetin I go do?
|
I don see am, refund go show within 24 hours
|
Gratitude
|
C0807
|
I no fit see my last transaction history
|
I don see am, refund go show within 24 hours
|
Positive
|
C0808
|
Una app dey slow well well
|
Sorry for the slow speed, we dey fix am sharp sharp
|
Positive
|
C0809
|
I no fit see my last transaction history
|
No wahala, I go send reset code to your phone
|
Positive
|
C0810
|
Una app dey slow well well
|
Abeg go nearest branch make dem release your card
|
Neutral
|
C0811
|
Abeg how much remain for my account?
|
Youâre welcome, anytime boss
|
Request
|
C0812
|
I get double debit yesterday, wetin happen?
|
Sorry for delay, I go check am now, abeg hold on
|
Neutral
|
C0813
|
The app dey log me out anytime I try login
|
You get â¦44212 balance for your wallet
|
Request
|
C0814
|
Why una charge me â¦300 for nothing?
|
You get â¦25898 balance for your wallet
|
Request
|
C0815
|
Abeg my alert never come since I cash out
|
I don see am, refund go show within 24 hours
|
Request
|
C0816
|
Abeg how much remain for my account?
|
No wahala, I go send reset code to your phone
|
Positive
|
C0817
|
Abeg I forget my PIN, wetin I go do?
|
Check your history again, I don refresh am
|
Positive
|
C0818
|
Abeg I forget my PIN, wetin I go do?
|
I go help you update your number, abeg confirm am
|
Positive
|
C0819
|
Una app dey slow well well
|
Abeg go nearest branch make dem release your card
|
Request
|
C0820
|
The app dey log me out anytime I try login
|
Youâre welcome, anytime boss
|
Positive
|
C0821
|
Una dey try, I like the new update
|
I don see am, refund go show within 24 hours
|
Gratitude
|
C0822
|
I wan buy airtime â¦500, e no gree go
|
Kindly update your app make e work well
|
Complaint
|
C0823
|
I get double debit yesterday, wetin happen?
|
Kindly update your app make e work well
|
Positive
|
C0824
|
Please I wan change my phone number
|
You get â¦37730 balance for your wallet
|
Positive
|
C0825
|
I wan close my account sharp sharp
|
The â¦300 na service charge wey apply automatically
|
Neutral
|
C0826
|
Abeg how much remain for my account?
|
Youâre welcome, anytime boss
|
Neutral
|
C0827
|
Abeg how much remain for my account?
|
Sorry for delay, I go push the alert again
|
Request
|
C0828
|
Abeg I forget my PIN, wetin I go do?
|
You get â¦15637 balance for your wallet
|
Neutral
|
C0829
|
The app dey log me out anytime I try login
|
You get â¦30165 balance for your wallet
|
Positive
|
C0830
|
I no fit see my last transaction history
|
The â¦300 na service charge wey apply automatically
|
Complaint
|
C0831
|
Una dey try, I like the new update
|
I go help you update your number, abeg confirm am
|
Gratitude
|
C0832
|
The app dey log me out anytime I try login
|
Sorry for delay, I go check am now, abeg hold on
|
Neutral
|
C0833
|
Thanks for help me confirm the payment earlier
|
Sorry for delay, I go check am now, abeg hold on
|
Neutral
|
C0834
|
Abeg I forget my PIN, wetin I go do?
|
I don see am, refund go show within 24 hours
|
Gratitude
|
C0835
|
Abeg my alert never come since I cash out
|
The â¦300 na service charge wey apply automatically
|
Request
|
C0836
|
Abeg how much remain for my account?
|
I fit help you process closure, you sure say you wan do am?
|
Neutral
|
C0837
|
Una app dey slow well well
|
Sorry for delay, I go push the alert again
|
Request
|
C0838
|
I wan buy airtime â¦500, e no gree go
|
Make I reset the system, then you try again
|
Gratitude
|
C0839
|
Thanks for help me confirm the payment earlier
|
I fit help you process closure, you sure say you wan do am?
|
Neutral
|
C0840
|
I wan close my account sharp sharp
|
Youâre welcome, anytime boss
|
Complaint
|
C0841
|
I wan close my account sharp sharp
|
The â¦300 na service charge wey apply automatically
|
Neutral
|
C0842
|
Una app dey slow well well
|
Check your history again, I don refresh am
|
Request
|
C0843
|
The app dey log me out anytime I try login
|
Sorry for delay, I go check am now, abeg hold on
|
Positive
|
C0844
|
Abeg my alert never come since I cash out
|
Thanks plenty! We go still add more features
|
Neutral
|
C0845
|
I wan close my account sharp sharp
|
Sorry for the slow speed, we dey fix am sharp sharp
|
Request
|
C0846
|
I get double debit yesterday, wetin happen?
|
The â¦300 na service charge wey apply automatically
|
Complaint
|
C0847
|
I wan buy airtime â¦500, e no gree go
|
Sorry for delay, I go push the alert again
|
Neutral
|
C0848
|
Abeg my alert never come since I cash out
|
The â¦300 na service charge wey apply automatically
|
Request
|
C0849
|
The app dey log me out anytime I try login
|
You get â¦6626 balance for your wallet
|
Positive
|
C0850
|
I get double debit yesterday, wetin happen?
|
No wahala, I go send reset code to your phone
|
Complaint
|
C0851
|
Una dey try, I like the new update
|
Sorry for delay, I go push the alert again
|
Complaint
|
C0852
|
Please I wan change my phone number
|
Sorry for delay, I go push the alert again
|
Positive
|
C0853
|
Please I wan change my phone number
|
Sorry for delay, I go check am now, abeg hold on
|
Gratitude
|
C0854
|
Una dey try, I like the new update
|
Check your history again, I don refresh am
|
Complaint
|
C0855
|
Thanks for help me confirm the payment earlier
|
I fit help you process closure, you sure say you wan do am?
|
Neutral
|
C0856
|
I wan buy airtime â¦500, e no gree go
|
Sorry for the slow speed, we dey fix am sharp sharp
|
Neutral
|
C0857
|
Abeg how much remain for my account?
|
The â¦300 na service charge wey apply automatically
|
Positive
|
C0858
|
Your ATM swallow my card o
|
No wahala, I go send reset code to your phone
|
Complaint
|
C0859
|
Thanks for help me confirm the payment earlier
|
Sorry for delay, I go push the alert again
|
Gratitude
|
C0860
|
I wan buy airtime â¦500, e no gree go
|
The â¦300 na service charge wey apply automatically
|
Positive
|
C0861
|
Please I wan change my phone number
|
Abeg go nearest branch make dem release your card
|
Complaint
|
C0862
|
Why una charge me â¦300 for nothing?
|
Abeg go nearest branch make dem release your card
|
Neutral
|
C0863
|
Your ATM swallow my card o
|
Youâre welcome, anytime boss
|
Complaint
|
C0864
|
I wan buy airtime â¦500, e no gree go
|
Sorry for delay, I go push the alert again
|
Positive
|
C0865
|
Abeg my alert never come since I cash out
|
Thanks plenty! We go still add more features
|
Positive
|
C0866
|
Your ATM swallow my card o
|
No wahala, I go send reset code to your phone
|
Request
|
C0867
|
Una app dey slow well well
|
Thanks plenty! We go still add more features
|
Complaint
|
C0868
|
Hello, my transfer no go since yesterday o
|
Sorry for delay, I go check am now, abeg hold on
|
Neutral
|
C0869
|
Una app dey slow well well
|
Check your history again, I don refresh am
|
Request
|
C0870
|
Why una charge me â¦300 for nothing?
|
The â¦300 na service charge wey apply automatically
|
Neutral
|
C0871
|
Abeg how much remain for my account?
|
Sorry for delay, I go push the alert again
|
Request
|
C0872
|
Una dey try, I like the new update
|
You get â¦3862 balance for your wallet
|
Neutral
|
C0873
|
Abeg I forget my PIN, wetin I go do?
|
I don see am, refund go show within 24 hours
|
Neutral
|
C0874
|
Hello, my transfer no go since yesterday o
|
You get â¦2593 balance for your wallet
|
Positive
|
C0875
|
Abeg how much remain for my account?
|
I fit help you process closure, you sure say you wan do am?
|
Gratitude
|
C0876
|
Hello, my transfer no go since yesterday o
|
Thanks plenty! We go still add more features
|
Gratitude
|
C0877
|
Thanks for help me confirm the payment earlier
|
I fit help you process closure, you sure say you wan do am?
|
Positive
|
C0878
|
Abeg how much remain for my account?
|
I don see am, refund go show within 24 hours
|
Neutral
|
C0879
|
I wan close my account sharp sharp
|
Youâre welcome, anytime boss
|
Complaint
|
C0880
|
The app dey log me out anytime I try login
|
I don see am, refund go show within 24 hours
|
Complaint
|
C0881
|
Una dey try, I like the new update
|
You get â¦33214 balance for your wallet
|
Positive
|
C0882
|
Abeg my alert never come since I cash out
|
Make I reset the system, then you try again
|
Request
|
C0883
|
Thanks for help me confirm the payment earlier
|
You get â¦27920 balance for your wallet
|
Request
|
C0884
|
I no fit see my last transaction history
|
You get â¦39826 balance for your wallet
|
Request
|
C0885
|
I no fit see my last transaction history
|
Kindly update your app make e work well
|
Neutral
|
C0886
|
Hello, my transfer no go since yesterday o
|
The â¦300 na service charge wey apply automatically
|
Gratitude
|
C0887
|
Why una charge me â¦300 for nothing?
|
I don see am, refund go show within 24 hours
|
Gratitude
|
C0888
|
Thanks for help me confirm the payment earlier
|
I fit help you process closure, you sure say you wan do am?
|
Request
|
C0889
|
Abeg how much remain for my account?
|
I go help you update your number, abeg confirm am
|
Request
|
C0890
|
The app dey log me out anytime I try login
|
I don see am, refund go show within 24 hours
|
Neutral
|
C0891
|
Why una charge me â¦300 for nothing?
|
Abeg go nearest branch make dem release your card
|
Neutral
|
C0892
|
Your ATM swallow my card o
|
Sorry for delay, I go check am now, abeg hold on
|
Complaint
|
C0893
|
I get double debit yesterday, wetin happen?
|
Youâre welcome, anytime boss
|
Positive
|
C0894
|
Why una charge me â¦300 for nothing?
|
Sorry for delay, I go check am now, abeg hold on
|
Gratitude
|
C0895
|
Una app dey slow well well
|
You get â¦48080 balance for your wallet
|
Gratitude
|
C0896
|
Thanks for help me confirm the payment earlier
|
The â¦300 na service charge wey apply automatically
|
Gratitude
|
C0897
|
Abeg my alert never come since I cash out
|
Thanks plenty! We go still add more features
|
Positive
|
C0898
|
Thanks for help me confirm the payment earlier
|
The â¦300 na service charge wey apply automatically
|
Neutral
|
C0899
|
Una dey try, I like the new update
|
Kindly update your app make e work well
|
Positive
|
C0900
|
Hello, my transfer no go since yesterday o
|
Youâre welcome, anytime boss
|
Request
|
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