Conversation_ID
stringlengths 5
5
| Customer_Message
stringclasses 15
values | Agent_Response
stringclasses 81
values | Sentiment
stringclasses 5
values |
|---|---|---|---|
C0701
|
Abeg I forget my PIN, wetin I go do?
|
I go help you update your number, abeg confirm am
|
Complaint
|
C0702
|
Thanks for help me confirm the payment earlier
|
Make I reset the system, then you try again
|
Request
|
C0703
|
Una app dey slow well well
|
The â¦300 na service charge wey apply automatically
|
Complaint
|
C0704
|
Your ATM swallow my card o
|
Sorry for delay, I go push the alert again
|
Neutral
|
C0705
|
Abeg I forget my PIN, wetin I go do?
|
You get â¦6142 balance for your wallet
|
Request
|
C0706
|
Thanks for help me confirm the payment earlier
|
Sorry for delay, I go push the alert again
|
Neutral
|
C0707
|
Una dey try, I like the new update
|
Thanks plenty! We go still add more features
|
Gratitude
|
C0708
|
Please I wan change my phone number
|
Abeg go nearest branch make dem release your card
|
Request
|
C0709
|
Abeg I forget my PIN, wetin I go do?
|
Sorry for the slow speed, we dey fix am sharp sharp
|
Neutral
|
C0710
|
The app dey log me out anytime I try login
|
No wahala, I go send reset code to your phone
|
Request
|
C0711
|
I wan buy airtime â¦500, e no gree go
|
Check your history again, I don refresh am
|
Complaint
|
C0712
|
Abeg how much remain for my account?
|
Kindly update your app make e work well
|
Complaint
|
C0713
|
The app dey log me out anytime I try login
|
I fit help you process closure, you sure say you wan do am?
|
Complaint
|
C0714
|
I get double debit yesterday, wetin happen?
|
Sorry for delay, I go push the alert again
|
Complaint
|
C0715
|
Hello, my transfer no go since yesterday o
|
Sorry for delay, I go check am now, abeg hold on
|
Neutral
|
C0716
|
I get double debit yesterday, wetin happen?
|
The â¦300 na service charge wey apply automatically
|
Complaint
|
C0717
|
Your ATM swallow my card o
|
The â¦300 na service charge wey apply automatically
|
Neutral
|
C0718
|
Please I wan change my phone number
|
Check your history again, I don refresh am
|
Request
|
C0719
|
Abeg I forget my PIN, wetin I go do?
|
Abeg go nearest branch make dem release your card
|
Complaint
|
C0720
|
Una dey try, I like the new update
|
No wahala, I go send reset code to your phone
|
Neutral
|
C0721
|
I wan close my account sharp sharp
|
Youâre welcome, anytime boss
|
Neutral
|
C0722
|
I no fit see my last transaction history
|
I fit help you process closure, you sure say you wan do am?
|
Complaint
|
C0723
|
The app dey log me out anytime I try login
|
Thanks plenty! We go still add more features
|
Complaint
|
C0724
|
Una app dey slow well well
|
Kindly update your app make e work well
|
Complaint
|
C0725
|
I wan close my account sharp sharp
|
Make I reset the system, then you try again
|
Request
|
C0726
|
Abeg I forget my PIN, wetin I go do?
|
I go help you update your number, abeg confirm am
|
Gratitude
|
C0727
|
I wan close my account sharp sharp
|
No wahala, I go send reset code to your phone
|
Request
|
C0728
|
Thanks for help me confirm the payment earlier
|
The â¦300 na service charge wey apply automatically
|
Gratitude
|
C0729
|
Your ATM swallow my card o
|
No wahala, I go send reset code to your phone
|
Complaint
|
C0730
|
Abeg my alert never come since I cash out
|
Thanks plenty! We go still add more features
|
Neutral
|
C0731
|
Abeg how much remain for my account?
|
Kindly update your app make e work well
|
Positive
|
C0732
|
Why una charge me â¦300 for nothing?
|
Abeg go nearest branch make dem release your card
|
Positive
|
C0733
|
Abeg how much remain for my account?
|
I don see am, refund go show within 24 hours
|
Neutral
|
C0734
|
Why una charge me â¦300 for nothing?
|
Check your history again, I don refresh am
|
Gratitude
|
C0735
|
Hello, my transfer no go since yesterday o
|
Check your history again, I don refresh am
|
Request
|
C0736
|
I get double debit yesterday, wetin happen?
|
You get â¦39161 balance for your wallet
|
Neutral
|
C0737
|
Abeg how much remain for my account?
|
Check your history again, I don refresh am
|
Gratitude
|
C0738
|
Please I wan change my phone number
|
Check your history again, I don refresh am
|
Positive
|
C0739
|
I wan buy airtime â¦500, e no gree go
|
Youâre welcome, anytime boss
|
Neutral
|
C0740
|
Your ATM swallow my card o
|
Thanks plenty! We go still add more features
|
Complaint
|
C0741
|
Abeg my alert never come since I cash out
|
Check your history again, I don refresh am
|
Gratitude
|
C0742
|
I no fit see my last transaction history
|
You get â¦26047 balance for your wallet
|
Complaint
|
C0743
|
Abeg my alert never come since I cash out
|
Check your history again, I don refresh am
|
Neutral
|
C0744
|
Thanks for help me confirm the payment earlier
|
I don see am, refund go show within 24 hours
|
Request
|
C0745
|
Abeg how much remain for my account?
|
The â¦300 na service charge wey apply automatically
|
Positive
|
C0746
|
The app dey log me out anytime I try login
|
The â¦300 na service charge wey apply automatically
|
Positive
|
C0747
|
Abeg I forget my PIN, wetin I go do?
|
Thanks plenty! We go still add more features
|
Positive
|
C0748
|
I get double debit yesterday, wetin happen?
|
Check your history again, I don refresh am
|
Positive
|
C0749
|
I no fit see my last transaction history
|
I go help you update your number, abeg confirm am
|
Request
|
C0750
|
Please I wan change my phone number
|
Make I reset the system, then you try again
|
Gratitude
|
C0751
|
Una dey try, I like the new update
|
Make I reset the system, then you try again
|
Gratitude
|
C0752
|
Abeg my alert never come since I cash out
|
Sorry for delay, I go check am now, abeg hold on
|
Request
|
C0753
|
I wan buy airtime â¦500, e no gree go
|
I don see am, refund go show within 24 hours
|
Complaint
|
C0754
|
Why una charge me â¦300 for nothing?
|
Make I reset the system, then you try again
|
Gratitude
|
C0755
|
Una app dey slow well well
|
Sorry for delay, I go push the alert again
|
Positive
|
C0756
|
The app dey log me out anytime I try login
|
I don see am, refund go show within 24 hours
|
Positive
|
C0757
|
I wan buy airtime â¦500, e no gree go
|
Thanks plenty! We go still add more features
|
Request
|
C0758
|
I wan buy airtime â¦500, e no gree go
|
I go help you update your number, abeg confirm am
|
Request
|
C0759
|
I get double debit yesterday, wetin happen?
|
You get â¦46059 balance for your wallet
|
Request
|
C0760
|
Your ATM swallow my card o
|
I fit help you process closure, you sure say you wan do am?
|
Gratitude
|
C0761
|
Your ATM swallow my card o
|
Youâre welcome, anytime boss
|
Complaint
|
C0762
|
I get double debit yesterday, wetin happen?
|
I don see am, refund go show within 24 hours
|
Neutral
|
C0763
|
Una app dey slow well well
|
Make I reset the system, then you try again
|
Complaint
|
C0764
|
I no fit see my last transaction history
|
Make I reset the system, then you try again
|
Neutral
|
C0765
|
Una app dey slow well well
|
Sorry for the slow speed, we dey fix am sharp sharp
|
Request
|
C0766
|
I get double debit yesterday, wetin happen?
|
Sorry for delay, I go push the alert again
|
Request
|
C0767
|
I wan buy airtime â¦500, e no gree go
|
You get â¦33383 balance for your wallet
|
Gratitude
|
C0768
|
The app dey log me out anytime I try login
|
I don see am, refund go show within 24 hours
|
Positive
|
C0769
|
Abeg I forget my PIN, wetin I go do?
|
Sorry for the slow speed, we dey fix am sharp sharp
|
Request
|
C0770
|
I get double debit yesterday, wetin happen?
|
The â¦300 na service charge wey apply automatically
|
Complaint
|
C0771
|
The app dey log me out anytime I try login
|
Abeg go nearest branch make dem release your card
|
Neutral
|
C0772
|
I get double debit yesterday, wetin happen?
|
I don see am, refund go show within 24 hours
|
Positive
|
C0773
|
I get double debit yesterday, wetin happen?
|
Kindly update your app make e work well
|
Complaint
|
C0774
|
I wan buy airtime â¦500, e no gree go
|
Kindly update your app make e work well
|
Positive
|
C0775
|
I wan buy airtime â¦500, e no gree go
|
You get â¦32048 balance for your wallet
|
Complaint
|
C0776
|
I no fit see my last transaction history
|
I go help you update your number, abeg confirm am
|
Positive
|
C0777
|
Abeg I forget my PIN, wetin I go do?
|
Youâre welcome, anytime boss
|
Request
|
C0778
|
I wan buy airtime â¦500, e no gree go
|
I don see am, refund go show within 24 hours
|
Gratitude
|
C0779
|
The app dey log me out anytime I try login
|
Make I reset the system, then you try again
|
Neutral
|
C0780
|
The app dey log me out anytime I try login
|
Sorry for the slow speed, we dey fix am sharp sharp
|
Complaint
|
C0781
|
I get double debit yesterday, wetin happen?
|
Youâre welcome, anytime boss
|
Gratitude
|
C0782
|
Abeg I forget my PIN, wetin I go do?
|
Thanks plenty! We go still add more features
|
Request
|
C0783
|
I no fit see my last transaction history
|
No wahala, I go send reset code to your phone
|
Gratitude
|
C0784
|
I wan close my account sharp sharp
|
Youâre welcome, anytime boss
|
Request
|
C0785
|
Una app dey slow well well
|
You get â¦35515 balance for your wallet
|
Request
|
C0786
|
I no fit see my last transaction history
|
You get â¦32924 balance for your wallet
|
Complaint
|
C0787
|
Abeg how much remain for my account?
|
I fit help you process closure, you sure say you wan do am?
|
Positive
|
C0788
|
Una app dey slow well well
|
The â¦300 na service charge wey apply automatically
|
Neutral
|
C0789
|
Abeg how much remain for my account?
|
Youâre welcome, anytime boss
|
Gratitude
|
C0790
|
Thanks for help me confirm the payment earlier
|
Abeg go nearest branch make dem release your card
|
Complaint
|
C0791
|
Hello, my transfer no go since yesterday o
|
I don see am, refund go show within 24 hours
|
Positive
|
C0792
|
The app dey log me out anytime I try login
|
I fit help you process closure, you sure say you wan do am?
|
Gratitude
|
C0793
|
I wan close my account sharp sharp
|
Check your history again, I don refresh am
|
Request
|
C0794
|
I wan close my account sharp sharp
|
Abeg go nearest branch make dem release your card
|
Request
|
C0795
|
I wan buy airtime â¦500, e no gree go
|
Kindly update your app make e work well
|
Neutral
|
C0796
|
Abeg I forget my PIN, wetin I go do?
|
Thanks plenty! We go still add more features
|
Complaint
|
C0797
|
The app dey log me out anytime I try login
|
Abeg go nearest branch make dem release your card
|
Neutral
|
C0798
|
Abeg my alert never come since I cash out
|
Thanks plenty! We go still add more features
|
Positive
|
C0799
|
I wan buy airtime â¦500, e no gree go
|
Youâre welcome, anytime boss
|
Neutral
|
C0800
|
Please I wan change my phone number
|
Make I reset the system, then you try again
|
Gratitude
|
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